id	sid	tid	token	lemma	pos
crl-15717	1	1	harer.indd	harer.indd	PRON
crl-15717	1	2	the	the	DET
crl-15717	1	3	importance	importance	NOUN
crl-15717	1	4	of	of	ADP
crl-15717	1	5	the	the	DET
crl-15717	1	6	stakeholder	stakeholder	NOUN
crl-15717	1	7	in	in	ADP
crl-15717	1	8	performance	performance	NOUN
crl-15717	1	9	measurement	measurement	NOUN
crl-15717	1	10	:	:	PUNCT
crl-15717	1	11	critical	critical	ADJ
crl-15717	1	12	processes	process	NOUN
crl-15717	1	13	and	and	CCONJ
crl-15717	1	14	performance	performance	NOUN
crl-15717	1	15	measures	measure	NOUN
crl-15717	1	16	for	for	ADP
crl-15717	1	17	assessing	assess	VERB
crl-15717	1	18	and	and	CCONJ
crl-15717	1	19	improving	improve	VERB
crl-15717	1	20	academic	academic	ADJ
crl-15717	1	21	library	library	NOUN
crl-15717	1	22	services	service	NOUN
crl-15717	1	23	and	and	CCONJ
crl-15717	1	24	programs	program	NOUN
crl-15717	1	25	john	john	PROPN
crl-15717	1	26	b.	b.	PROPN
crl-15717	1	27	harer	harer	PROPN
crl-15717	1	28	and	and	CCONJ
crl-15717	1	29	bryan	bryan	PROPN
crl-15717	1	30	r.	r.	PROPN
crl-15717	1	31	cole	cole	PROPN
crl-15717	1	32	this	this	DET
crl-15717	1	33	delphi	delphi	NOUN
crl-15717	1	34	study	study	NOUN
crl-15717	1	35	identified	identify	VERB
crl-15717	1	36	the	the	DET
crl-15717	1	37	critical	critical	ADJ
crl-15717	1	38	processes	process	NOUN
crl-15717	1	39	and	and	CCONJ
crl-15717	1	40	performance	performance	NOUN
crl-15717	1	41	measures	measure	NOUN
crl-15717	1	42	of	of	ADP
crl-15717	1	43	quality	quality	NOUN
crl-15717	1	44	that	that	PRON
crl-15717	1	45	can	can	AUX
crl-15717	1	46	serve	serve	VERB
crl-15717	1	47	as	as	ADP
crl-15717	1	48	a	a	DET
crl-15717	1	49	framework	framework	NOUN
crl-15717	1	50	for	for	ADP
crl-15717	1	51	new	new	ADJ
crl-15717	1	52	measures	measure	NOUN
crl-15717	1	53	for	for	ADP
crl-15717	1	54	assessing	assess	VERB
crl-15717	1	55	quality	quality	NOUN
crl-15717	1	56	in	in	ADP
crl-15717	1	57	academic	academic	ADJ
crl-15717	1	58	library	library	NOUN
crl-15717	1	59	services	service	NOUN
crl-15717	1	60	and	and	CCONJ
crl-15717	1	61	programs	program	NOUN
crl-15717	1	62	.	.	PUNCT
crl-15717	2	1	these	these	DET
crl-15717	2	2	critical	critical	ADJ
crl-15717	2	3	processes	process	NOUN
crl-15717	2	4	and	and	CCONJ
crl-15717	2	5	performance	performance	NOUN
crl-15717	2	6	measures	measure	NOUN
crl-15717	2	7	were	be	AUX
crl-15717	2	8	developed	develop	VERB
crl-15717	2	9	utilizing	utilize	VERB
crl-15717	2	10	the	the	DET
crl-15717	2	11	structure	structure	NOUN
crl-15717	2	12	and	and	CCONJ
crl-15717	2	13	criteria	criterion	NOUN
crl-15717	2	14	of	of	ADP
crl-15717	2	15	the	the	DET
crl-15717	2	16	malcolm	malcolm	PROPN
crl-15717	2	17	baldrige	baldrige	PROPN
crl-15717	2	18	national	national	PROPN
crl-15717	2	19	quality	quality	PROPN
crl-15717	2	20	award	award	PROPN
crl-15717	2	21	’s	’s	PART
crl-15717	2	22	1999	1999	NUM
crl-15717	2	23	education	education	NOUN
crl-15717	2	24	criteria	criterion	NOUN
crl-15717	2	25	for	for	ADP
crl-15717	2	26	performance	performance	NOUN
crl-15717	2	27	excellence	excellence	NOUN
crl-15717	2	28	.	.	PUNCT
crl-15717	3	1	a	a	DET
crl-15717	3	2	panel	panel	NOUN
crl-15717	3	3	of	of	ADP
crl-15717	3	4	experts	expert	NOUN
crl-15717	3	5	from	from	ADP
crl-15717	3	6	the	the	DET
crl-15717	3	7	library	library	NOUN
crl-15717	3	8	profession	profession	NOUN
crl-15717	3	9	was	be	AUX
crl-15717	3	10	selected	select	VERB
crl-15717	3	11	to	to	PART
crl-15717	3	12	participate	participate	VERB
crl-15717	3	13	in	in	ADP
crl-15717	3	14	a	a	DET
crl-15717	3	15	delphi	delphi	NOUN
crl-15717	3	16	panel	panel	NOUN
crl-15717	3	17	to	to	PART
crl-15717	3	18	determine	determine	VERB
crl-15717	3	19	the	the	DET
crl-15717	3	20	importance	importance	NOUN
crl-15717	3	21	of	of	ADP
crl-15717	3	22	a	a	DET
crl-15717	3	23	list	list	NOUN
crl-15717	3	24	of	of	ADP
crl-15717	3	25	critical	critical	ADJ
crl-15717	3	26	processes	process	NOUN
crl-15717	3	27	and	and	CCONJ
crl-15717	3	28	performance	performance	NOUN
crl-15717	3	29	measures	measure	NOUN
crl-15717	3	30	relevant	relevant	ADJ
crl-15717	3	31	to	to	ADP
crl-15717	3	32	measuring	measure	VERB
crl-15717	3	33	quality	quality	NOUN
crl-15717	3	34	in	in	ADP
crl-15717	3	35	academic	academic	ADJ
crl-15717	3	36	libraries.the	libraries.the	DET
crl-15717	3	37	processes	process	NOUN
crl-15717	3	38	and	and	CCONJ
crl-15717	3	39	performance	performance	NOUN
crl-15717	3	40	measures	measure	NOUN
crl-15717	3	41	were	be	AUX
crl-15717	3	42	identified	identify	VERB
crl-15717	3	43	through	through	ADP
crl-15717	3	44	a	a	DET
crl-15717	3	45	review	review	NOUN
crl-15717	3	46	of	of	ADP
crl-15717	3	47	the	the	DET
crl-15717	3	48	literature	literature	NOUN
crl-15717	3	49	and	and	CCONJ
crl-15717	3	50	in	in	ADP
crl-15717	3	51	consultation	consultation	NOUN
crl-15717	3	52	with	with	ADP
crl-15717	3	53	a	a	DET
crl-15717	3	54	review	review	NOUN
crl-15717	3	55	panel	panel	NOUN
crl-15717	3	56	of	of	ADP
crl-15717	3	57	professional	professional	ADJ
crl-15717	3	58	librarians	librarian	NOUN
crl-15717	3	59	.	.	PUNCT
crl-15717	4	1	the	the	DET
crl-15717	4	2	results	result	NOUN
crl-15717	4	3	of	of	ADP
crl-15717	4	4	the	the	DET
crl-15717	4	5	study	study	NOUN
crl-15717	4	6	showed	show	VERB
crl-15717	4	7	that	that	SCONJ
crl-15717	4	8	a	a	DET
crl-15717	4	9	student	student	NOUN
crl-15717	4	10	,	,	PUNCT
crl-15717	4	11	faculty	faculty	NOUN
crl-15717	4	12	,	,	PUNCT
crl-15717	4	13	and	and	CCONJ
crl-15717	4	14	stakeholder	stakeholder	NOUN
crl-15717	4	15	focus	focus	NOUN
crl-15717	4	16	was	be	AUX
crl-15717	4	17	the	the	DET
crl-15717	4	18	most	most	ADV
crl-15717	4	19	important	important	ADJ
crl-15717	4	20	aspect	aspect	NOUN
crl-15717	4	21	of	of	ADP
crl-15717	4	22	academic	academic	ADJ
crl-15717	4	23	library	library	NOUN
crl-15717	4	24	programs	program	NOUN
crl-15717	4	25	and	and	CCONJ
crl-15717	4	26	services	service	NOUN
crl-15717	4	27	for	for	ADP
crl-15717	4	28	ensuring	ensure	VERB
crl-15717	4	29	quality	quality	NOUN
crl-15717	4	30	.	.	PUNCT
crl-15717	5	1	he	he	PRON
crl-15717	5	2	library	library	NOUN
crl-15717	5	3	profession	profession	NOUN
crl-15717	5	4	has	have	AUX
crl-15717	5	5	been	be	AUX
crl-15717	5	6	seeking	seek	VERB
crl-15717	5	7	new	new	ADJ
crl-15717	5	8	performance	performance	NOUN
crl-15717	5	9	measures	measure	NOUN
crl-15717	5	10	for	for	ADP
crl-15717	5	11	measuring	measure	VERB
crl-15717	5	12	quality	quality	NOUN
crl-15717	5	13	and	and	CCONJ
crl-15717	5	14	effectiveness	effectiveness	NOUN
crl-15717	5	15	.	.	PUNCT
crl-15717	6	1	the	the	DET
crl-15717	6	2	authors	author	NOUN
crl-15717	6	3	hypothesized	hypothesize	VERB
crl-15717	6	4	that	that	SCONJ
crl-15717	6	5	a	a	DET
crl-15717	6	6	study	study	NOUN
crl-15717	6	7	to	to	PART
crl-15717	6	8	determine	determine	VERB
crl-15717	6	9	the	the	DET
crl-15717	6	10	importance	importance	NOUN
crl-15717	6	11	of	of	ADP
crl-15717	6	12	performance	performance	NOUN
crl-15717	6	13	measures	measure	NOUN
crl-15717	6	14	adapted	adapt	VERB
crl-15717	6	15	from	from	ADP
crl-15717	6	16	the	the	DET
crl-15717	6	17	malcolm	malcolm	PROPN
crl-15717	6	18	baldrige	baldrige	PROPN
crl-15717	6	19	national	national	PROPN
crl-15717	6	20	quality	quality	PROPN
crl-15717	6	21	award	award	PROPN
crl-15717	6	22	’s	’s	PART
crl-15717	6	23	(	(	PUNCT
crl-15717	6	24	mbnqa	mbnqa	NOUN
crl-15717	6	25	)	)	PUNCT
crl-15717	6	26	education	education	NOUN
crl-15717	6	27	criteria	criterion	NOUN
crl-15717	6	28	for	for	ADP
crl-15717	6	29	performance	performance	NOUN
crl-15717	6	30	excellence	excellence	NOUN
crl-15717	6	31	afforded	afford	VERB
crl-15717	6	32	a	a	DET
crl-15717	6	33	strong	strong	ADJ
crl-15717	6	34	potential	potential	NOUN
crl-15717	6	35	for	for	ADP
crl-15717	6	36	identifying	identify	VERB
crl-15717	6	37	performance	performance	NOUN
crl-15717	6	38	measures	measure	NOUN
crl-15717	6	39	that	that	PRON
crl-15717	6	40	would	would	AUX
crl-15717	6	41	advance	advance	VERB
crl-15717	6	42	this	this	PRON
crl-15717	6	43	inquiry.1	inquiry.1	NOUN
crl-15717	6	44	established	establish	VERB
crl-15717	6	45	by	by	ADP
crl-15717	6	46	the	the	DET
crl-15717	6	47	u.s	u.s	PROPN
crl-15717	6	48	.	.	PROPN
crl-15717	6	49	congress	congress	PROPN
crl-15717	6	50	in	in	ADP
crl-15717	6	51	1987	1987	NUM
crl-15717	6	52	,	,	PUNCT
crl-15717	6	53	the	the	DET
crl-15717	6	54	malcolm	malcolm	PROPN
crl-15717	6	55	baldrige	baldrige	VERB
crl-15717	6	56	national	national	PROPN
crl-15717	6	57	quality	quality	PROPN
crl-15717	6	58	award	award	PROPN
crl-15717	6	59	for	for	ADP
crl-15717	6	60	performance	performance	NOUN
crl-15717	6	61	excellence	excellence	NOUN
crl-15717	6	62	is	be	AUX
crl-15717	6	63	the	the	DET
crl-15717	6	64	most	most	ADV
crl-15717	6	65	sought	seek	VERB
crl-15717	6	66	a	a	DET
crl-15717	6	67	er	er	INTJ
crl-15717	6	68	quality	quality	NOUN
crl-15717	6	69	management	management	NOUN
crl-15717	6	70	award	award	NOUN
crl-15717	6	71	and	and	CCONJ
crl-15717	6	72	recognizes	recognize	VERB
crl-15717	6	73	businesses	business	NOUN
crl-15717	6	74	for	for	ADP
crl-15717	6	75	achievements	achievement	NOUN
crl-15717	6	76	in	in	ADP
crl-15717	6	77	quality	quality	NOUN
crl-15717	7	1	john	john	PROPN
crl-15717	7	2	b.	b.	PROPN
crl-15717	7	3	harer	harer	PROPN
crl-15717	7	4	is	be	AUX
crl-15717	7	5	an	an	DET
crl-15717	7	6	assistant	assistant	ADJ
crl-15717	7	7	professor	professor	NOUN
crl-15717	7	8	in	in	ADP
crl-15717	7	9	the	the	DET
crl-15717	7	10	department	department	NOUN
crl-15717	7	11	of	of	ADP
crl-15717	7	12	librarianship	librarianship	NOUN
crl-15717	7	13	at	at	ADP
crl-15717	7	14	east	east	PROPN
crl-15717	7	15	carolina	carolina	PROPN
crl-15717	7	16	university	university	PROPN
crl-15717	7	17	;	;	PUNCT
crl-15717	7	18	e	e	X
crl-15717	7	19	-	-	NOUN
crl-15717	7	20	mail	mail	NOUN
crl-15717	7	21	:	:	PUNCT
crl-15717	8	1	harerj@mail.ecu.edu	harerj@mail.ecu.edu	PROPN
crl-15717	8	2	.	.	PUNCT
crl-15717	9	1	bryan	bryan	PROPN
crl-15717	9	2	r.	r.	PROPN
crl-15717	9	3	cole	cole	PROPN
crl-15717	9	4	is	be	AUX
crl-15717	9	5	a	a	DET
crl-15717	9	6	professor	professor	NOUN
crl-15717	9	7	in	in	ADP
crl-15717	9	8	the	the	DET
crl-15717	9	9	department	department	NOUN
crl-15717	9	10	of	of	ADP
crl-15717	9	11	educational	educational	ADJ
crl-15717	9	12	administration	administration	NOUN
crl-15717	9	13	and	and	CCONJ
crl-15717	9	14	human	human	ADJ
crl-15717	9	15	resource	resource	NOUN
crl-15717	9	16	development	development	NOUN
crl-15717	9	17	at	at	ADP
crl-15717	9	18	texas	texas	PROPN
crl-15717	9	19	a&m	a&m	PROPN
crl-15717	9	20	university	university	PROPN
crl-15717	9	21	;	;	PUNCT
crl-15717	9	22	e	e	X
crl-15717	9	23	-	-	NOUN
crl-15717	9	24	mail	mail	NOUN
crl-15717	9	25	:	:	PUNCT
crl-15717	9	26	b-cole@tamu.edu	b-cole@tamu.edu	NOUN
crl-15717	9	27	.	.	NOUN
crl-15717	9	28	149	149	NUM
crl-15717	9	29	mailto:b-cole@tamu.edu	mailto:b-cole@tamu.edu	PROPN
crl-15717	9	30	mailto:harerj@mail.ecu.edu	mailto:harerj@mail.ecu.edu	PROPN
crl-15717	9	31	150	150	NUM
crl-15717	9	32	college	college	PROPN
crl-15717	9	33	&	&	CCONJ
crl-15717	9	34	research	research	PROPN
crl-15717	9	35	libraries	library	NOUN
crl-15717	9	36	and	and	CCONJ
crl-15717	9	37	business	business	NOUN
crl-15717	9	38	performance	performance	NOUN
crl-15717	9	39	.	.	PUNCT
crl-15717	10	1	the	the	DET
crl-15717	10	2	education	education	NOUN
crl-15717	10	3	criteria	criterion	NOUN
crl-15717	10	4	for	for	ADP
crl-15717	10	5	performance	performance	NOUN
crl-15717	10	6	excellence	excellence	NOUN
crl-15717	10	7	were	be	AUX
crl-15717	10	8	adopted	adopt	VERB
crl-15717	10	9	from	from	ADP
crl-15717	10	10	the	the	DET
crl-15717	10	11	business	business	NOUN
crl-15717	10	12	criteria	criterion	NOUN
crl-15717	10	13	to	to	PART
crl-15717	10	14	establish	establish	VERB
crl-15717	10	15	similar	similar	ADJ
crl-15717	10	16	high	high	ADJ
crl-15717	10	17	-	-	PUNCT
crl-15717	10	18	performance	performance	NOUN
crl-15717	10	19	standards	standard	NOUN
crl-15717	10	20	and	and	CCONJ
crl-15717	10	21	provide	provide	VERB
crl-15717	10	22	the	the	DET
crl-15717	10	23	same	same	ADJ
crl-15717	10	24	recognition	recognition	NOUN
crl-15717	10	25	process	process	NOUN
crl-15717	10	26	for	for	ADP
crl-15717	10	27	educational	educational	ADJ
crl-15717	10	28	institutions	institution	NOUN
crl-15717	10	29	.	.	PUNCT
crl-15717	11	1	the	the	DET
crl-15717	11	2	purpose	purpose	NOUN
crl-15717	11	3	of	of	ADP
crl-15717	11	4	this	this	DET
crl-15717	11	5	study	study	NOUN
crl-15717	11	6	was	be	AUX
crl-15717	11	7	to	to	PART
crl-15717	11	8	utilize	utilize	VERB
crl-15717	11	9	the	the	DET
crl-15717	11	10	expertise	expertise	NOUN
crl-15717	11	11	of	of	ADP
crl-15717	11	12	a	a	DET
crl-15717	11	13	panel	panel	NOUN
crl-15717	11	14	of	of	ADP
crl-15717	11	15	library	library	ADJ
crl-15717	11	16	professionals	professional	NOUN
crl-15717	11	17	to	to	PART
crl-15717	11	18	determine	determine	VERB
crl-15717	11	19	the	the	DET
crl-15717	11	20	critical	critical	ADJ
crl-15717	11	21	processes	process	NOUN
crl-15717	11	22	and	and	CCONJ
crl-15717	11	23	performance	performance	NOUN
crl-15717	11	24	measures	measure	NOUN
crl-15717	11	25	of	of	ADP
crl-15717	11	26	quality	quality	NOUN
crl-15717	11	27	most	most	ADV
crl-15717	11	28	important	important	ADJ
crl-15717	11	29	to	to	ADP
crl-15717	11	30	academic	academic	ADJ
crl-15717	11	31	libraries	library	NOUN
crl-15717	11	32	.	.	PUNCT
crl-15717	12	1	this	this	DET
crl-15717	12	2	study	study	NOUN
crl-15717	12	3	was	be	AUX
crl-15717	12	4	designed	design	VERB
crl-15717	12	5	within	within	ADP
crl-15717	12	6	the	the	DET
crl-15717	12	7	framework	framework	NOUN
crl-15717	12	8	of	of	ADP
crl-15717	12	9	the	the	DET
crl-15717	12	10	malcolm	malcolm	PROPN
crl-15717	12	11	baldrige	baldrige	PROPN
crl-15717	12	12	national	national	PROPN
crl-15717	12	13	quality	quality	PROPN
crl-15717	12	14	award	award	PROPN
crl-15717	12	15	’s	’s	PART
crl-15717	12	16	(	(	PUNCT
crl-15717	12	17	mbnqa	mbnqa	NOUN
crl-15717	12	18	)	)	PUNCT
crl-15717	12	19	education	education	NOUN
crl-15717	12	20	criteria	criterion	NOUN
crl-15717	12	21	for	for	ADP
crl-15717	12	22	performance	performance	NOUN
crl-15717	12	23	excellence	excellence	NOUN
crl-15717	12	24	because	because	SCONJ
crl-15717	12	25	the	the	DET
crl-15717	12	26	criteria	criterion	NOUN
crl-15717	12	27	for	for	ADP
crl-15717	12	28	the	the	DET
crl-15717	12	29	award	award	NOUN
crl-15717	12	30	have	have	AUX
crl-15717	12	31	been	be	AUX
crl-15717	12	32	deemed	deem	VERB
crl-15717	12	33	a	a	DET
crl-15717	12	34	very	very	ADV
crl-15717	12	35	effective	effective	ADJ
crl-15717	12	36	tool	tool	NOUN
crl-15717	12	37	for	for	ADP
crl-15717	12	38	evaluating	evaluate	VERB
crl-15717	12	39	educational	educational	ADJ
crl-15717	12	40	organizations	organization	NOUN
crl-15717	12	41	and	and	CCONJ
crl-15717	12	42	because	because	SCONJ
crl-15717	12	43	libraries	library	NOUN
crl-15717	12	44	,	,	PUNCT
crl-15717	12	45	especially	especially	ADV
crl-15717	12	46	academic	academic	ADJ
crl-15717	12	47	libraries	library	NOUN
crl-15717	12	48	,	,	PUNCT
crl-15717	12	49	have	have	AUX
crl-15717	12	50	implemented	implement	VERB
crl-15717	12	51	many	many	ADJ
crl-15717	12	52	aspects	aspect	NOUN
crl-15717	12	53	of	of	ADP
crl-15717	12	54	continuous	continuous	ADJ
crl-15717	12	55	quality	quality	NOUN
crl-15717	12	56	improvement	improvement	NOUN
crl-15717	12	57	(	(	PUNCT
crl-15717	12	58	cqi).2,3	cqi).2,3	VERB
crl-15717	12	59	the	the	DET
crl-15717	12	60	mbnqa	mbnqa	NOUN
crl-15717	12	61	criteria	criterion	NOUN
crl-15717	12	62	stress	stress	VERB
crl-15717	12	63	the	the	DET
crl-15717	12	64	importance	importance	NOUN
crl-15717	12	65	of	of	ADP
crl-15717	12	66	linking	link	VERB
crl-15717	12	67	performance	performance	NOUN
crl-15717	12	68	measures	measure	NOUN
crl-15717	12	69	to	to	ADP
crl-15717	12	70	critical	critical	ADJ
crl-15717	12	71	processes	process	NOUN
crl-15717	12	72	;	;	PUNCT
crl-15717	12	73	therefore	therefore	ADV
crl-15717	12	74	,	,	PUNCT
crl-15717	12	75	both	both	PRON
crl-15717	12	76	critical	critical	ADJ
crl-15717	12	77	processes	process	NOUN
crl-15717	12	78	and	and	CCONJ
crl-15717	12	79	performance	performance	NOUN
crl-15717	12	80	measures	measure	NOUN
crl-15717	12	81	were	be	AUX
crl-15717	12	82	identified	identify	VERB
crl-15717	12	83	and	and	CCONJ
crl-15717	12	84	analyzed	analyze	VERB
crl-15717	12	85	by	by	ADP
crl-15717	12	86	the	the	DET
crl-15717	12	87	study	study	NOUN
crl-15717	12	88	.	.	PUNCT
crl-15717	13	1	the	the	DET
crl-15717	13	2	study	study	NOUN
crl-15717	13	3	identified	identify	VERB
crl-15717	13	4	a	a	DET
crl-15717	13	5	significant	significant	ADJ
crl-15717	13	6	number	number	NOUN
crl-15717	13	7	of	of	ADP
crl-15717	13	8	critical	critical	ADJ
crl-15717	13	9	processes	process	NOUN
crl-15717	13	10	and	and	CCONJ
crl-15717	13	11	performance	performance	NOUN
crl-15717	13	12	measures	measure	NOUN
crl-15717	13	13	ranked	rank	VERB
crl-15717	13	14	high	high	ADV
crl-15717	13	15	by	by	ADP
crl-15717	13	16	the	the	DET
crl-15717	13	17	panel	panel	NOUN
crl-15717	13	18	and	and	CCONJ
crl-15717	13	19	suggested	suggest	VERB
crl-15717	13	20	that	that	SCONJ
crl-15717	13	21	those	those	DET
crl-15717	13	22	measures	measure	NOUN
crl-15717	13	23	that	that	PRON
crl-15717	13	24	incorporated	incorporate	VERB
crl-15717	13	25	the	the	DET
crl-15717	13	26	concept	concept	NOUN
crl-15717	13	27	of	of	ADP
crl-15717	13	28	gauging	gauge	VERB
crl-15717	13	29	the	the	DET
crl-15717	13	30	needs	need	NOUN
crl-15717	13	31	and	and	CCONJ
crl-15717	13	32	expectations	expectation	NOUN
crl-15717	13	33	of	of	ADP
crl-15717	13	34	stakeholders	stakeholder	NOUN
crl-15717	13	35	were	be	AUX
crl-15717	13	36	the	the	DET
crl-15717	13	37	most	most	ADV
crl-15717	13	38	important	important	ADJ
crl-15717	13	39	.	.	PUNCT
crl-15717	14	1	the	the	DET
crl-15717	14	2	importance	importance	NOUN
crl-15717	14	3	of	of	ADP
crl-15717	14	4	performance	performance	NOUN
crl-15717	14	5	measurement	measurement	NOUN
crl-15717	14	6	the	the	DET
crl-15717	14	7	use	use	NOUN
crl-15717	14	8	of	of	ADP
crl-15717	14	9	performance	performance	NOUN
crl-15717	14	10	measures	measure	NOUN
crl-15717	14	11	crosses	cross	VERB
crl-15717	14	12	the	the	DET
crl-15717	14	13	boundaries	boundary	NOUN
crl-15717	14	14	of	of	ADP
crl-15717	14	15	many	many	ADJ
crl-15717	14	16	sectors	sector	NOUN
crl-15717	14	17	of	of	ADP
crl-15717	14	18	industry	industry	NOUN
crl-15717	14	19	.	.	PUNCT
crl-15717	15	1	fundamentally	fundamentally	ADV
crl-15717	15	2	,	,	PUNCT
crl-15717	15	3	organizations	organization	NOUN
crl-15717	15	4	of	of	ADP
crl-15717	15	5	all	all	DET
crl-15717	15	6	types	type	NOUN
crl-15717	15	7	,	,	PUNCT
crl-15717	15	8	whether	whether	SCONJ
crl-15717	15	9	they	they	PRON
crl-15717	15	10	are	be	AUX
crl-15717	15	11	a	a	DET
crl-15717	15	12	manufacturer	manufacturer	NOUN
crl-15717	15	13	or	or	CCONJ
crl-15717	15	14	a	a	DET
crl-15717	15	15	hospital	hospital	NOUN
crl-15717	15	16	or	or	CCONJ
crl-15717	15	17	a	a	DET
crl-15717	15	18	library	library	NOUN
crl-15717	15	19	,	,	PUNCT
crl-15717	15	20	seek	seek	VERB
crl-15717	15	21	ways	way	NOUN
crl-15717	15	22	to	to	PART
crl-15717	15	23	demonstrate	demonstrate	VERB
crl-15717	15	24	quality	quality	NOUN
crl-15717	15	25	or	or	CCONJ
crl-15717	15	26	excellence	excellence	NOUN
crl-15717	15	27	and	and	CCONJ
crl-15717	15	28	effectiveness	effectiveness	NOUN
crl-15717	15	29	.	.	PUNCT
crl-15717	16	1	the	the	DET
crl-15717	16	2	movement	movement	NOUN
crl-15717	16	3	toward	toward	ADP
crl-15717	16	4	performance	performance	NOUN
crl-15717	16	5	measurement	measurement	NOUN
crl-15717	16	6	in	in	ADP
crl-15717	16	7	libraries	library	NOUN
crl-15717	16	8	has	have	AUX
crl-15717	16	9	been	be	AUX
crl-15717	16	10	stronger	strong	ADJ
crl-15717	16	11	in	in	ADP
crl-15717	16	12	europe	europe	PROPN
crl-15717	16	13	,	,	PUNCT
crl-15717	16	14	especially	especially	ADV
crl-15717	16	15	with	with	ADP
crl-15717	16	16	the	the	DET
crl-15717	16	17	nations	nation	NOUN
crl-15717	16	18	of	of	ADP
crl-15717	16	19	the	the	DET
crl-15717	16	20	commonwealth	commonwealth	PROPN
crl-15717	16	21	march	march	PROPN
crl-15717	16	22	2005	2005	NUM
crl-15717	16	23	of	of	ADP
crl-15717	16	24	great	great	ADJ
crl-15717	16	25	britain	britain	PROPN
crl-15717	16	26	,	,	PUNCT
crl-15717	16	27	where	where	SCONJ
crl-15717	16	28	performance	performance	NOUN
crl-15717	16	29	measurement	measurement	NOUN
crl-15717	16	30	is	be	AUX
crl-15717	16	31	mandated	mandate	VERB
crl-15717	16	32	by	by	ADP
crl-15717	16	33	law	law	NOUN
crl-15717	16	34	.	.	PUNCT
crl-15717	17	1	the	the	DET
crl-15717	17	2	northumbria	northumbria	PROPN
crl-15717	17	3	international	international	PROPN
crl-15717	17	4	conference	conference	PROPN
crl-15717	17	5	on	on	ADP
crl-15717	17	6	performance	performance	NOUN
crl-15717	17	7	measurement	measurement	NOUN
crl-15717	17	8	in	in	ADP
crl-15717	17	9	libraries	library	NOUN
crl-15717	17	10	and	and	CCONJ
crl-15717	17	11	information	information	NOUN
crl-15717	17	12	services	service	NOUN
crl-15717	17	13	has	have	AUX
crl-15717	17	14	been	be	AUX
crl-15717	17	15	an	an	DET
crl-15717	17	16	early	early	ADJ
crl-15717	17	17	vehicle	vehicle	NOUN
crl-15717	17	18	for	for	ADP
crl-15717	17	19	scholarly	scholarly	ADJ
crl-15717	17	20	work	work	NOUN
crl-15717	17	21	on	on	ADP
crl-15717	17	22	the	the	DET
crl-15717	17	23	development	development	NOUN
crl-15717	17	24	and	and	CCONJ
crl-15717	17	25	use	use	NOUN
crl-15717	17	26	of	of	ADP
crl-15717	17	27	performance	performance	NOUN
crl-15717	17	28	measurement	measurement	NOUN
crl-15717	17	29	in	in	ADP
crl-15717	17	30	libraries	library	NOUN
crl-15717	17	31	,	,	PUNCT
crl-15717	17	32	having	having	AUX
crl-15717	17	33	held	hold	VERB
crl-15717	17	34	its	its	PRON
crl-15717	17	35	fi	fi	NOUN
crl-15717	17	36	h	h	NOUN
crl-15717	17	37	conference	conference	NOUN
crl-15717	17	38	in	in	ADP
crl-15717	17	39	july	july	PROPN
crl-15717	17	40	2003.4	2003.4	NUM
crl-15717	17	41	in	in	ADP
crl-15717	17	42	a	a	DET
crl-15717	17	43	keynote	keynote	NOUN
crl-15717	17	44	speech	speech	NOUN
crl-15717	17	45	before	before	ADP
crl-15717	17	46	the	the	DET
crl-15717	17	47	second	second	ADJ
crl-15717	17	48	northumbria	northumbria	PROPN
crl-15717	17	49	conference	conference	PROPN
crl-15717	17	50	,	,	PUNCT
crl-15717	17	51	rowena	rowena	PROPN
crl-15717	17	52	cullen	cullen	PROPN
crl-15717	17	53	explained	explain	VERB
crl-15717	17	54	the	the	DET
crl-15717	17	55	significance	significance	NOUN
crl-15717	17	56	of	of	ADP
crl-15717	17	57	performance	performance	NOUN
crl-15717	17	58	measurement	measurement	NOUN
crl-15717	17	59	:	:	PUNCT
crl-15717	17	60	“	"	PUNCT
crl-15717	17	61	performance	performance	NOUN
crl-15717	17	62	measurement	measurement	NOUN
crl-15717	17	63	is	be	AUX
crl-15717	17	64	an	an	DET
crl-15717	17	65	essential	essential	ADJ
crl-15717	17	66	management	management	NOUN
crl-15717	17	67	tool	tool	NOUN
crl-15717	17	68	that	that	PRON
crl-15717	17	69	may	may	AUX
crl-15717	17	70	be	be	AUX
crl-15717	17	71	implemented	implement	VERB
crl-15717	17	72	in	in	ADP
crl-15717	17	73	a	a	DET
crl-15717	17	74	variety	variety	NOUN
crl-15717	17	75	of	of	ADP
crl-15717	17	76	ways	way	NOUN
crl-15717	17	77	…	…	PUNCT
crl-15717	17	78	.	.	PUNCT
crl-15717	18	1	with	with	ADP
crl-15717	18	2	this	this	DET
crl-15717	18	3	understanding	understanding	NOUN
crl-15717	18	4	,	,	PUNCT
crl-15717	18	5	and	and	CCONJ
crl-15717	18	6	with	with	ADP
crl-15717	18	7	leadership	leadership	NOUN
crl-15717	18	8	and	and	CCONJ
crl-15717	18	9	organizational	organizational	ADJ
crl-15717	18	10	resolve	resolve	NOUN
crl-15717	18	11	to	to	PART
crl-15717	18	12	use	use	VERB
crl-15717	18	13	measurement	measurement	NOUN
crl-15717	18	14	as	as	ADP
crl-15717	18	15	a	a	DET
crl-15717	18	16	tool	tool	NOUN
crl-15717	18	17	to	to	PART
crl-15717	18	18	increase	increase	VERB
crl-15717	18	19	organizational	organizational	ADJ
crl-15717	18	20	effectiveness	effectiveness	NOUN
crl-15717	18	21	,	,	PUNCT
crl-15717	18	22	the	the	DET
crl-15717	18	23	possibilities	possibility	NOUN
crl-15717	18	24	are	be	AUX
crl-15717	18	25	endless	endless	ADJ
crl-15717	18	26	.	.	PUNCT
crl-15717	18	27	”5	”5	PUNCT
crl-15717	18	28	in	in	ADP
crl-15717	18	29	the	the	DET
crl-15717	18	30	united	united	PROPN
crl-15717	18	31	states	states	PROPN
crl-15717	18	32	,	,	PUNCT
crl-15717	18	33	the	the	DET
crl-15717	18	34	association	association	NOUN
crl-15717	18	35	of	of	ADP
crl-15717	18	36	research	research	NOUN
crl-15717	18	37	libraries	library	NOUN
crl-15717	18	38	(	(	PUNCT
crl-15717	18	39	arl	arl	PROPN
crl-15717	18	40	)	)	PUNCT
crl-15717	18	41	has	have	AUX
crl-15717	18	42	been	be	AUX
crl-15717	18	43	making	make	VERB
crl-15717	18	44	efforts	effort	NOUN
crl-15717	18	45	to	to	PART
crl-15717	18	46	advance	advance	VERB
crl-15717	18	47	the	the	DET
crl-15717	18	48	discussion	discussion	NOUN
crl-15717	18	49	on	on	ADP
crl-15717	18	50	performance	performance	NOUN
crl-15717	18	51	measures	measure	NOUN
crl-15717	18	52	.	.	PUNCT
crl-15717	19	1	j.	j.	PROPN
crl-15717	19	2	c.	c.	PROPN
crl-15717	19	3	blixrud	blixrud	PROPN
crl-15717	19	4	noted	note	VERB
crl-15717	19	5	in	in	ADP
crl-15717	19	6	the	the	DET
crl-15717	19	7	arl	arl	PROPN
crl-15717	19	8	newsle	newsle	PROPN
crl-15717	19	9	er	er	INTJ
crl-15717	19	10	that	that	SCONJ
crl-15717	19	11	the	the	DET
crl-15717	19	12	use	use	NOUN
crl-15717	19	13	of	of	ADP
crl-15717	19	14	performance	performance	NOUN
crl-15717	19	15	measures	measure	NOUN
crl-15717	19	16	is	be	AUX
crl-15717	19	17	common	common	ADJ
crl-15717	19	18	in	in	ADP
crl-15717	19	19	libraries	library	NOUN
crl-15717	19	20	today.6	today.6	NOUN
crl-15717	19	21	“	"	PUNCT
crl-15717	19	22	performance	performance	NOUN
crl-15717	19	23	measures	measure	NOUN
crl-15717	19	24	,	,	PUNCT
crl-15717	19	25	quality	quality	NOUN
crl-15717	19	26	assessment	assessment	NOUN
crl-15717	19	27	,	,	PUNCT
crl-15717	19	28	public	public	ADJ
crl-15717	19	29	accountability	accountability	NOUN
crl-15717	19	30	,	,	PUNCT
crl-15717	19	31	benchmarking	benchmarke	VERB
crl-15717	19	32	—	—	PUNCT
crl-15717	19	33	these	these	PRON
crl-15717	19	34	have	have	AUX
crl-15717	19	35	become	become	VERB
crl-15717	19	36	common	common	ADJ
crl-15717	19	37	words	word	NOUN
crl-15717	19	38	and	and	CCONJ
crl-15717	19	39	phrases	phrase	NOUN
crl-15717	19	40	in	in	ADP
crl-15717	19	41	higher	high	ADJ
crl-15717	19	42	education	education	NOUN
crl-15717	19	43	and	and	CCONJ
crl-15717	19	44	government	government	NOUN
crl-15717	19	45	literature	literature	NOUN
crl-15717	19	46	in	in	ADP
crl-15717	19	47	the	the	DET
crl-15717	19	48	1990s	1990s	NUM
crl-15717	19	49	.	.	PUNCT
crl-15717	20	1	the	the	DET
crl-15717	20	2	environment	environment	NOUN
crl-15717	20	3	in	in	ADP
crl-15717	20	4	which	which	PRON
crl-15717	20	5	arl	arl	PROPN
crl-15717	20	6	members	member	NOUN
crl-15717	20	7	and	and	CCONJ
crl-15717	20	8	many	many	ADJ
crl-15717	20	9	other	other	ADJ
crl-15717	20	10	libraries	library	NOUN
crl-15717	20	11	operate	operate	VERB
crl-15717	20	12	has	have	AUX
crl-15717	20	13	changed	change	VERB
crl-15717	20	14	from	from	ADP
crl-15717	20	15	one	one	NUM
crl-15717	20	16	of	of	ADP
crl-15717	20	17	natural	natural	ADJ
crl-15717	20	18	acceptance	acceptance	NOUN
crl-15717	20	19	of	of	ADP
crl-15717	20	20	value	value	NOUN
crl-15717	20	21	by	by	ADP
crl-15717	20	22	virtue	virtue	NOUN
crl-15717	20	23	of	of	ADP
crl-15717	20	24	function	function	NOUN
crl-15717	20	25	to	to	ADP
crl-15717	20	26	one	one	NUM
crl-15717	20	27	in	in	ADP
crl-15717	20	28	which	which	PRON
crl-15717	20	29	all	all	DET
crl-15717	20	30	units	unit	NOUN
crl-15717	20	31	must	must	AUX
crl-15717	20	32	substantiate	substantiate	VERB
crl-15717	20	33	their	their	PRON
crl-15717	20	34	worth	worth	NOUN
crl-15717	20	35	.	.	PUNCT
crl-15717	20	36	”7	”7	PUNCT
crl-15717	21	1	although	although	SCONJ
crl-15717	21	2	many	many	ADJ
crl-15717	21	3	efforts	effort	NOUN
crl-15717	21	4	are	be	AUX
crl-15717	21	5	being	be	AUX
crl-15717	21	6	made	make	VERB
crl-15717	21	7	to	to	PART
crl-15717	21	8	increase	increase	VERB
crl-15717	21	9	the	the	DET
crl-15717	21	10	understanding	understanding	NOUN
crl-15717	21	11	of	of	ADP
crl-15717	21	12	the	the	DET
crl-15717	21	13	importance	importance	NOUN
crl-15717	21	14	of	of	ADP
crl-15717	21	15	performance	performance	NOUN
crl-15717	21	16	measures	measure	NOUN
crl-15717	21	17	in	in	ADP
crl-15717	21	18	libraries	library	NOUN
crl-15717	21	19	and	and	CCONJ
crl-15717	21	20	the	the	DET
crl-15717	21	21	promotion	promotion	NOUN
crl-15717	21	22	of	of	ADP
crl-15717	21	23	performance	performance	NOUN
crl-15717	21	24	measures	measure	NOUN
crl-15717	21	25	as	as	ADP
crl-15717	21	26	an	an	DET
crl-15717	21	27	effective	effective	ADJ
crl-15717	21	28	management	management	NOUN
crl-15717	21	29	tool	tool	NOUN
crl-15717	21	30	,	,	PUNCT
crl-15717	21	31	serious	serious	ADJ
crl-15717	21	32	questions	question	NOUN
crl-15717	21	33	are	be	AUX
crl-15717	21	34	being	be	AUX
crl-15717	21	35	raised	raise	VERB
crl-15717	21	36	about	about	ADP
crl-15717	21	37	the	the	DET
crl-15717	21	38	direction	direction	NOUN
crl-15717	21	39	of	of	ADP
crl-15717	21	40	these	these	DET
crl-15717	21	41	efforts	effort	NOUN
crl-15717	21	42	.	.	PUNCT
crl-15717	22	1	for	for	ADP
crl-15717	22	2	example	example	NOUN
crl-15717	22	3	,	,	PUNCT
crl-15717	22	4	j.	j.	PROPN
crl-15717	22	5	s.	s.	PROPN
crl-15717	22	6	town	town	PROPN
crl-15717	22	7	has	have	AUX
crl-15717	22	8	argued	argue	VERB
crl-15717	22	9	that	that	SCONJ
crl-15717	22	10	performance	performance	NOUN
crl-15717	22	11	measurement	measurement	NOUN
crl-15717	22	12	has	have	AUX
crl-15717	22	13	not	not	PART
crl-15717	22	14	addressed	address	VERB
crl-15717	22	15	the	the	DET
crl-15717	22	16	issue	issue	NOUN
crl-15717	22	17	of	of	ADP
crl-15717	22	18	performance.8	performance.8	PROPN
crl-15717	22	19	instead	instead	ADV
crl-15717	22	20	,	,	PUNCT
crl-15717	22	21	libraries	library	NOUN
crl-15717	22	22	have	have	AUX
crl-15717	22	23	concentrated	concentrate	VERB
crl-15717	22	24	on	on	ADP
crl-15717	22	25	what	what	DET
crl-15717	22	26	measures	measure	NOUN
crl-15717	22	27	to	to	PART
crl-15717	22	28	use	use	VERB
crl-15717	22	29	without	without	ADP
crl-15717	22	30	significant	significant	ADJ
crl-15717	22	31	introspection	introspection	NOUN
crl-15717	22	32	on	on	ADP
crl-15717	22	33	whether	whether	SCONJ
crl-15717	22	34	the	the	DET
crl-15717	22	35	measurement	measurement	NOUN
crl-15717	22	36	does	do	AUX
crl-15717	22	37	what	what	PRON
crl-15717	22	38	it	it	PRON
crl-15717	22	39	is	be	AUX
crl-15717	22	40	designed	design	VERB
crl-15717	22	41	to	to	PART
crl-15717	22	42	do	do	VERB
crl-15717	22	43	.	.	PUNCT
crl-15717	23	1	as	as	SCONJ
crl-15717	23	2	he	he	PRON
crl-15717	23	3	stated	state	VERB
crl-15717	23	4	,	,	PUNCT
crl-15717	23	5	“	"	PUNCT
crl-15717	23	6	in	in	ADP
crl-15717	23	7	my	my	PRON
crl-15717	23	8	opinion	opinion	NOUN
crl-15717	23	9	,	,	PUNCT
crl-15717	23	10	the	the	DET
crl-15717	23	11	gap	gap	NOUN
crl-15717	23	12	arises	arise	VERB
crl-15717	23	13	from	from	ADP
crl-15717	23	14	two	two	NUM
crl-15717	23	15	main	main	ADJ
crl-15717	23	16	areas	area	NOUN
crl-15717	23	17	:	:	PUNCT
crl-15717	23	18	the	the	DET
crl-15717	23	19	current	current	ADJ
crl-15717	23	20	data	data	NOUN
crl-15717	23	21	collection	collection	NOUN
crl-15717	23	22	methods	method	NOUN
crl-15717	23	23	and	and	CCONJ
crl-15717	23	24	structures	structure	NOUN
crl-15717	23	25	which	which	PRON
crl-15717	23	26	both	both	CCONJ
crl-15717	23	27	obscure	obscure	ADJ
crl-15717	23	28	rather	rather	ADV
crl-15717	23	29	than	than	ADP
crl-15717	23	30	illuminate	illuminate	VERB
crl-15717	23	31	performance	performance	NOUN
crl-15717	23	32	and	and	CCONJ
crl-15717	23	33	provide	provide	VERB
crl-15717	23	34	a	a	DET
crl-15717	23	35	misleading	misleading	ADJ
crl-15717	23	36	picture	picture	NOUN
crl-15717	23	37	of	of	ADP
crl-15717	23	38	what	what	DET
crl-15717	23	39	performance	performance	NOUN
crl-15717	23	40	is	be	AUX
crl-15717	23	41	or	or	CCONJ
crl-15717	23	42	should	should	AUX
crl-15717	23	43	be	be	AUX
crl-15717	23	44	;	;	PUNCT
crl-15717	23	45	and	and	CCONJ
crl-15717	23	46	the	the	DET
crl-15717	23	47	implicit	implicit	ADJ
crl-15717	23	48	model	model	NOUN
crl-15717	23	49	of	of	ADP
crl-15717	23	50	academic	academic	ADJ
crl-15717	23	51	librarianship	librarianship	NOUN
crl-15717	23	52	which	which	PRON
crl-15717	23	53	informs	inform	VERB
crl-15717	23	54	the	the	DET
crl-15717	23	55	choice	choice	NOUN
crl-15717	23	56	of	of	ADP
crl-15717	23	57	current	current	ADJ
crl-15717	23	58	measures	measure	NOUN
crl-15717	23	59	.	.	PUNCT
crl-15717	23	60	”9	”9	NOUN
crl-15717	23	61	town	town	NOUN
crl-15717	23	62	described	describe	VERB
crl-15717	23	63	the	the	DET
crl-15717	23	64	approaches	approach	NOUN
crl-15717	23	65	to	to	ADP
crl-15717	23	66	performance	performance	NOUN
crl-15717	23	67	measurement	measurement	NOUN
crl-15717	23	68	for	for	ADP
crl-15717	23	69	libraries	library	NOUN
crl-15717	23	70	within	within	ADP
crl-15717	23	71	a	a	DET
crl-15717	23	72	theoretical	theoretical	ADJ
crl-15717	23	73	context	context	NOUN
crl-15717	23	74	and	and	CCONJ
crl-15717	23	75	suggested	suggest	VERB
crl-15717	23	76	a	a	DET
crl-15717	23	77	total	total	ADJ
crl-15717	23	78	quality	quality	NOUN
crl-15717	23	79	management	management	NOUN
crl-15717	23	80	(	(	PUNCT
crl-15717	23	81	tqm	tqm	ADJ
crl-15717	23	82	,	,	PUNCT
crl-15717	23	83	or	or	CCONJ
crl-15717	23	84	cqi	cqi	NOUN
crl-15717	23	85	)	)	PUNCT
crl-15717	23	86	framework	framework	NOUN
crl-15717	23	87	for	for	ADP
crl-15717	23	88	employing	employ	VERB
crl-15717	23	89	performance	performance	NOUN
crl-15717	23	90	measurement	measurement	NOUN
crl-15717	23	91	.	.	PUNCT
crl-15717	24	1	in	in	ADP
crl-15717	24	2	this	this	DET
crl-15717	24	3	argument	argument	NOUN
crl-15717	24	4	,	,	PUNCT
crl-15717	24	5	two	two	NUM
crl-15717	24	6	types	type	NOUN
crl-15717	24	7	of	of	ADP
crl-15717	24	8	reasoning	reasoning	NOUN
crl-15717	24	9	from	from	ADP
crl-15717	24	10	the	the	DET
crl-15717	24	11	realm	realm	NOUN
crl-15717	24	12	of	of	ADP
crl-15717	24	13	science	science	NOUN
crl-15717	24	14	can	can	AUX
crl-15717	24	15	drive	drive	VERB
crl-15717	24	16	the	the	DET
crl-15717	24	17	way	way	NOUN
crl-15717	24	18	performance	performance	NOUN
crl-15717	24	19	measurement	measurement	NOUN
crl-15717	24	20	is	be	AUX
crl-15717	24	21	designed	design	VERB
crl-15717	24	22	:	:	PUNCT
crl-15717	24	23	inductive	inductive	ADJ
crl-15717	24	24	(	(	PUNCT
crl-15717	24	25	observation	observation	NOUN
crl-15717	24	26	leads	lead	VERB
crl-15717	24	27	to	to	ADP
crl-15717	24	28	formation	formation	NOUN
crl-15717	24	29	of	of	ADP
crl-15717	24	30	theory	theory	NOUN
crl-15717	24	31	)	)	PUNCT
crl-15717	24	32	and	and	CCONJ
crl-15717	24	33	hypothetico	hypothetico	NOUN
crl-15717	24	34	-	-	PUNCT
crl-15717	24	35	deductive	deductive	ADJ
crl-15717	24	36	(	(	PUNCT
crl-15717	24	37	an	an	DET
crl-15717	24	38	a	a	DET
crl-15717	24	39	priori	priori	ADJ
crl-15717	24	40	assumption	assumption	NOUN
crl-15717	24	41	is	be	AUX
crl-15717	24	42	formed	form	VERB
crl-15717	24	43	that	that	PRON
crl-15717	24	44	is	be	AUX
crl-15717	24	45	used	use	VERB
crl-15717	24	46	to	to	PART
crl-15717	24	47	deduce	deduce	VERB
crl-15717	24	48	consequences	consequence	NOUN
crl-15717	24	49	)	)	PUNCT
crl-15717	24	50	.	.	PUNCT
crl-15717	25	1	the	the	DET
crl-15717	25	2	way	way	NOUN
crl-15717	25	3	to	to	ADP
crl-15717	25	4	the	the	DET
crl-15717	25	5	future	future	NOUN
crl-15717	25	6	of	of	ADP
crl-15717	25	7	defining	define	VERB
crl-15717	25	8	library	library	ADJ
crl-15717	25	9	performance	performance	NOUN
crl-15717	25	10	measurement	measurement	NOUN
crl-15717	25	11	,	,	PUNCT
crl-15717	25	12	according	accord	VERB
crl-15717	25	13	to	to	ADP
crl-15717	25	14	town	town	NOUN
crl-15717	25	15	,	,	PUNCT
crl-15717	25	16	should	should	AUX
crl-15717	25	17	be	be	AUX
crl-15717	25	18	based	base	VERB
crl-15717	25	19	on	on	ADP
crl-15717	25	20	three	three	NUM
crl-15717	25	21	hypotheses	hypothesis	NOUN
crl-15717	25	22	:	:	PUNCT
crl-15717	25	23	1	1	X
crl-15717	25	24	.	.	X
crl-15717	25	25	total	total	ADJ
crl-15717	25	26	quality	quality	NOUN
crl-15717	25	27	management	management	NOUN
crl-15717	25	28	provides	provide	VERB
crl-15717	25	29	a	a	DET
crl-15717	25	30	ready	ready	ADV
crl-15717	25	31	-	-	PUNCT
crl-15717	25	32	made	make	VERB
crl-15717	25	33	framework	framework	NOUN
crl-15717	25	34	for	for	ADP
crl-15717	25	35	performance	performance	NOUN
crl-15717	25	36	measurement	measurement	NOUN
crl-15717	25	37	2	2	NUM
crl-15717	25	38	.	.	PUNCT
crl-15717	26	1	digital	digital	ADJ
crl-15717	26	2	developments	development	NOUN
crl-15717	26	3	point	point	VERB
crl-15717	26	4	to	to	ADP
crl-15717	26	5	a	a	DET
crl-15717	26	6	future	future	NOUN
crl-15717	26	7	for	for	ADP
crl-15717	26	8	information	information	NOUN
crl-15717	26	9	services	service	NOUN
crl-15717	26	10	that	that	PRON
crl-15717	26	11	require	require	VERB
crl-15717	26	12	information	information	NOUN
crl-15717	26	13	strategies	strategy	NOUN
crl-15717	26	14	3	3	NUM
crl-15717	26	15	.	.	PUNCT
crl-15717	27	1	the	the	DET
crl-15717	27	2	first	first	ADJ
crl-15717	27	3	two	two	NUM
crl-15717	27	4	hypotheses	hypothesis	NOUN
crl-15717	27	5	suggest	suggest	VERB
crl-15717	27	6	that	that	SCONJ
crl-15717	27	7	libraries	library	NOUN
crl-15717	27	8	in	in	ADP
crl-15717	27	9	higher	high	ADJ
crl-15717	27	10	education	education	NOUN
crl-15717	27	11	need	need	VERB
crl-15717	27	12	to	to	PART
crl-15717	27	13	think	think	VERB
crl-15717	27	14	more	more	ADV
crl-15717	27	15	broadly	broadly	ADV
crl-15717	27	16	about	about	ADP
crl-15717	27	17	themselves	themselves	PRON
crl-15717	27	18	,	,	PUNCT
crl-15717	27	19	their	their	PRON
crl-15717	27	20	role	role	NOUN
crl-15717	27	21	and	and	CCONJ
crl-15717	27	22	philosophy	philosophy	NOUN
crl-15717	27	23	,	,	PUNCT
crl-15717	27	24	as	as	ADV
crl-15717	27	25	well	well	ADV
crl-15717	27	26	as	as	ADP
crl-15717	27	27	their	their	PRON
crl-15717	27	28	systems	system	NOUN
crl-15717	27	29	of	of	ADP
crl-15717	27	30	performance	performance	NOUN
crl-15717	27	31	measurement.10	measurement.10	PROPN
crl-15717	27	32	j.	j.	PROPN
crl-15717	27	33	winkworth	winkworth	PROPN
crl-15717	27	34	also	also	ADV
crl-15717	27	35	has	have	AUX
crl-15717	27	36	noted	note	VERB
crl-15717	27	37	the	the	DET
crl-15717	27	38	shortcomings	shortcoming	NOUN
crl-15717	27	39	of	of	ADP
crl-15717	27	40	the	the	DET
crl-15717	27	41	various	various	ADJ
crl-15717	27	42	types	type	NOUN
crl-15717	27	43	of	of	ADP
crl-15717	27	44	performance	performance	NOUN
crl-15717	27	45	measures	measure	NOUN
crl-15717	27	46	reported	report	VERB
crl-15717	27	47	in	in	ADP
crl-15717	27	48	the	the	DET
crl-15717	27	49	literature	literature	NOUN
crl-15717	27	50	and	and	CCONJ
crl-15717	27	51	suggests	suggest	VERB
crl-15717	27	52	that	that	SCONJ
crl-15717	27	53	libraries	library	NOUN
crl-15717	27	54	need	need	VERB
crl-15717	27	55	to	to	PART
crl-15717	27	56	establish	establish	VERB
crl-15717	27	57	a	a	DET
crl-15717	27	58	better	well	ADJ
crl-15717	27	59	concept	concept	NOUN
crl-15717	27	60	of	of	ADP
crl-15717	27	61	stakeholder.11	stakeholder.11	NOUN
crl-15717	27	62	in	in	ADP
crl-15717	27	63	another	another	DET
crl-15717	27	64	critical	critical	ADJ
crl-15717	27	65	study	study	NOUN
crl-15717	27	66	,	,	PUNCT
crl-15717	27	67	a.d	a.d	PROPN
crl-15717	27	68	.	.	PROPN
crl-15717	27	69	pra	pra	PROPN
crl-15717	27	70	and	and	CCONJ
crl-15717	27	71	e.	e.	PROPN
crl-15717	27	72	altman	altman	PROPN
crl-15717	27	73	found	find	VERB
crl-15717	27	74	a	a	DET
crl-15717	27	75	lack	lack	NOUN
crl-15717	27	76	of	of	ADP
crl-15717	27	77	correlation	correlation	NOUN
crl-15717	27	78	between	between	ADP
crl-15717	27	79	input	input	NOUN
crl-15717	27	80	and	and	CCONJ
crl-15717	27	81	output	output	NOUN
crl-15717	27	82	academic	academic	ADJ
crl-15717	27	83	library	library	NOUN
crl-15717	27	84	critical	critical	ADJ
crl-15717	27	85	processes	process	VERB
crl-15717	27	86	151	151	NUM
crl-15717	27	87	measures	measure	NOUN
crl-15717	27	88	for	for	ADP
crl-15717	27	89	u.s	u.s	PROPN
crl-15717	27	90	.	.	PROPN
crl-15717	27	91	public	public	ADJ
crl-15717	27	92	libraries.12	libraries.12	PROPN
crl-15717	27	93	this	this	DET
crl-15717	27	94	study	study	NOUN
crl-15717	27	95	compared	compare	VERB
crl-15717	27	96	input	input	NOUN
crl-15717	27	97	data	datum	NOUN
crl-15717	27	98	with	with	ADP
crl-15717	27	99	output	output	NOUN
crl-15717	27	100	data	datum	NOUN
crl-15717	27	101	of	of	ADP
crl-15717	27	102	twenty	twenty	NUM
crl-15717	27	103	-	-	PUNCT
crl-15717	27	104	four	four	NUM
crl-15717	27	105	public	public	ADJ
crl-15717	27	106	library	library	NOUN
crl-15717	27	107	systems	system	NOUN
crl-15717	27	108	that	that	PRON
crl-15717	27	109	were	be	AUX
crl-15717	27	110	primarily	primarily	ADV
crl-15717	27	111	numerical	numerical	ADJ
crl-15717	27	112	measures	measure	NOUN
crl-15717	27	113	on	on	ADP
crl-15717	27	114	expenditures	expenditure	NOUN
crl-15717	27	115	,	,	PUNCT
crl-15717	27	116	circulation	circulation	NOUN
crl-15717	27	117	,	,	PUNCT
crl-15717	27	118	turnover	turnover	NOUN
crl-15717	27	119	,	,	PUNCT
crl-15717	27	120	and	and	CCONJ
crl-15717	27	121	holdings	holding	NOUN
crl-15717	27	122	.	.	PUNCT
crl-15717	28	1	these	these	PRON
crl-15717	28	2	and	and	CCONJ
crl-15717	28	3	other	other	ADJ
crl-15717	28	4	works	work	NOUN
crl-15717	28	5	suggest	suggest	VERB
crl-15717	28	6	that	that	SCONJ
crl-15717	28	7	performance	performance	NOUN
crl-15717	28	8	measurement	measurement	NOUN
crl-15717	28	9	in	in	ADP
crl-15717	28	10	libraries	library	NOUN
crl-15717	28	11	needs	need	VERB
crl-15717	28	12	greater	great	ADJ
crl-15717	28	13	definition	definition	NOUN
crl-15717	28	14	and	and	CCONJ
crl-15717	28	15	clarity	clarity	NOUN
crl-15717	28	16	.	.	PUNCT
crl-15717	29	1	the	the	DET
crl-15717	29	2	case	case	NOUN
crl-15717	29	3	for	for	ADP
crl-15717	29	4	the	the	DET
crl-15717	29	5	importance	importance	NOUN
crl-15717	29	6	of	of	ADP
crl-15717	29	7	stakeholder	stakeholder	NOUN
crl-15717	29	8	performance	performance	NOUN
crl-15717	29	9	measures	measure	NOUN
crl-15717	29	10	robert	robert	PROPN
crl-15717	29	11	waterman	waterman	PROPN
crl-15717	29	12	,	,	PUNCT
crl-15717	29	13	an	an	DET
crl-15717	29	14	associate	associate	NOUN
crl-15717	29	15	of	of	ADP
crl-15717	29	16	tom	tom	PROPN
crl-15717	29	17	peters	peters	PROPN
crl-15717	29	18	and	and	CCONJ
crl-15717	29	19	coauthor	coauthor	NOUN
crl-15717	29	20	with	with	ADP
crl-15717	29	21	him	he	PRON
crl-15717	29	22	of	of	ADP
crl-15717	29	23	in	in	ADP
crl-15717	29	24	search	search	NOUN
crl-15717	29	25	of	of	ADP
crl-15717	29	26	excellence	excellence	NOUN
crl-15717	29	27	,	,	PUNCT
crl-15717	29	28	a	a	DET
crl-15717	29	29	best	well	ADV
crl-15717	29	30	-	-	PUNCT
crl-15717	29	31	selling	sell	VERB
crl-15717	29	32	work	work	NOUN
crl-15717	29	33	on	on	ADP
crl-15717	29	34	quality	quality	NOUN
crl-15717	29	35	and	and	CCONJ
crl-15717	29	36	successful	successful	ADJ
crl-15717	29	37	management	management	NOUN
crl-15717	29	38	practices	practice	NOUN
crl-15717	29	39	and	and	CCONJ
crl-15717	29	40	considered	consider	VERB
crl-15717	29	41	an	an	DET
crl-15717	29	42	early	early	ADJ
crl-15717	29	43	work	work	NOUN
crl-15717	29	44	in	in	ADP
crl-15717	29	45	the	the	DET
crl-15717	29	46	total	total	ADJ
crl-15717	29	47	quality	quality	NOUN
crl-15717	29	48	movement	movement	NOUN
crl-15717	29	49	,	,	PUNCT
crl-15717	29	50	wrote	write	VERB
crl-15717	29	51	:	:	PUNCT
crl-15717	29	52	“	"	PUNCT
crl-15717	29	53	what	what	PRON
crl-15717	29	54	makes	make	VERB
crl-15717	29	55	top	top	ADJ
crl-15717	29	56	performing	perform	VERB
crl-15717	29	57	companies	company	NOUN
crl-15717	29	58	different	different	ADJ
crl-15717	29	59	,	,	PUNCT
crl-15717	29	60	i	i	PRON
crl-15717	29	61	would	would	AUX
crl-15717	29	62	urge	urge	VERB
crl-15717	29	63	,	,	PUNCT
crl-15717	29	64	is	be	AUX
crl-15717	29	65	their	their	PRON
crl-15717	29	66	organizational	organizational	ADJ
crl-15717	29	67	arrangements	arrangement	NOUN
crl-15717	29	68	.	.	PUNCT
crl-15717	30	1	specifically	specifically	ADV
crl-15717	30	2	:	:	PUNCT
crl-15717	30	3	1	1	X
crl-15717	30	4	.	.	X
crl-15717	30	5	they	they	PRON
crl-15717	30	6	are	be	AUX
crl-15717	30	7	be	be	AUX
crl-15717	30	8	er	er	INTJ
crl-15717	30	9	organized	organize	VERB
crl-15717	30	10	to	to	PART
crl-15717	30	11	meet	meet	VERB
crl-15717	30	12	the	the	DET
crl-15717	30	13	needs	need	NOUN
crl-15717	30	14	of	of	ADP
crl-15717	30	15	their	their	PRON
crl-15717	30	16	people	people	NOUN
crl-15717	30	17	,	,	PUNCT
crl-15717	30	18	so	so	SCONJ
crl-15717	30	19	that	that	SCONJ
crl-15717	30	20	they	they	PRON
crl-15717	30	21	attract	attract	VERB
crl-15717	30	22	be	be	AUX
crl-15717	30	23	er	er	INTJ
crl-15717	30	24	people	people	NOUN
crl-15717	30	25	than	than	SCONJ
crl-15717	30	26	their	their	PRON
crl-15717	30	27	competitors	competitor	NOUN
crl-15717	30	28	do	do	VERB
crl-15717	30	29	and	and	CCONJ
crl-15717	30	30	their	their	PRON
crl-15717	30	31	people	people	NOUN
crl-15717	30	32	are	be	AUX
crl-15717	30	33	more	more	ADV
crl-15717	30	34	greatly	greatly	ADV
crl-15717	30	35	motivated	motivated	ADJ
crl-15717	30	36	to	to	PART
crl-15717	30	37	do	do	VERB
crl-15717	30	38	a	a	DET
crl-15717	30	39	superior	superior	ADJ
crl-15717	30	40	job	job	NOUN
crl-15717	30	41	,	,	PUNCT
crl-15717	30	42	whatever	whatever	PRON
crl-15717	30	43	it	it	PRON
crl-15717	30	44	is	be	AUX
crl-15717	30	45	they	they	PRON
crl-15717	30	46	do	do	VERB
crl-15717	30	47	.	.	PUNCT
crl-15717	31	1	2	2	X
crl-15717	31	2	.	.	X
crl-15717	31	3	they	they	PRON
crl-15717	31	4	are	be	AUX
crl-15717	31	5	be	be	AUX
crl-15717	31	6	er	er	INTJ
crl-15717	31	7	organized	organize	VERB
crl-15717	31	8	to	to	PART
crl-15717	31	9	meet	meet	VERB
crl-15717	31	10	the	the	DET
crl-15717	31	11	needs	need	NOUN
crl-15717	31	12	of	of	ADP
crl-15717	31	13	customers	customer	NOUN
crl-15717	31	14	so	so	SCONJ
crl-15717	31	15	that	that	SCONJ
crl-15717	31	16	they	they	PRON
crl-15717	31	17	are	be	AUX
crl-15717	31	18	either	either	CCONJ
crl-15717	31	19	more	more	ADV
crl-15717	31	20	innovative	innovative	ADJ
crl-15717	31	21	in	in	ADP
crl-15717	31	22	anticipating	anticipate	VERB
crl-15717	31	23	customer	customer	NOUN
crl-15717	31	24	needs	need	NOUN
crl-15717	31	25	,	,	PUNCT
crl-15717	31	26	more	more	ADV
crl-15717	31	27	reliable	reliable	ADJ
crl-15717	31	28	in	in	ADP
crl-15717	31	29	meeting	meet	VERB
crl-15717	31	30	customer	customer	NOUN
crl-15717	31	31	expectations	expectation	NOUN
crl-15717	31	32	,	,	PUNCT
crl-15717	31	33	better	well	ADV
crl-15717	31	34	able	able	ADJ
crl-15717	31	35	to	to	PART
crl-15717	31	36	deliver	deliver	VERB
crl-15717	31	37	their	their	PRON
crl-15717	31	38	product	product	NOUN
crl-15717	31	39	or	or	CCONJ
crl-15717	31	40	service	service	NOUN
crl-15717	31	41	more	more	ADV
crl-15717	31	42	cheaply	cheaply	ADV
crl-15717	31	43	,	,	PUNCT
crl-15717	31	44	or	or	CCONJ
crl-15717	31	45	some	some	DET
crl-15717	31	46	combination	combination	NOUN
crl-15717	31	47	of	of	ADP
crl-15717	31	48	the	the	DET
crl-15717	31	49	above	above	NOUN
crl-15717	31	50	.	.	PUNCT
crl-15717	32	1	”13	”13	NOUN
crl-15717	32	2	a	a	DET
crl-15717	32	3	review	review	NOUN
crl-15717	32	4	of	of	ADP
crl-15717	32	5	the	the	DET
crl-15717	32	6	literature	literature	NOUN
crl-15717	32	7	reveals	reveal	VERB
crl-15717	32	8	that	that	SCONJ
crl-15717	32	9	there	there	PRON
crl-15717	32	10	is	be	VERB
crl-15717	32	11	significant	significant	ADJ
crl-15717	32	12	opinion	opinion	NOUN
crl-15717	32	13	from	from	ADP
crl-15717	32	14	library	library	NOUN
crl-15717	32	15	professionals	professional	NOUN
crl-15717	32	16	promoting	promote	VERB
crl-15717	32	17	measures	measure	NOUN
crl-15717	32	18	that	that	PRON
crl-15717	32	19	clearly	clearly	ADV
crl-15717	32	20	address	address	VERB
crl-15717	32	21	the	the	DET
crl-15717	32	22	two	two	NUM
crl-15717	32	23	concepts	concept	NOUN
crl-15717	32	24	waterman	waterman	PROPN
crl-15717	32	25	suggests	suggest	VERB
crl-15717	32	26	are	be	AUX
crl-15717	32	27	important	important	ADJ
crl-15717	32	28	for	for	ADP
crl-15717	32	29	the	the	DET
crl-15717	32	30	private	private	ADJ
crl-15717	32	31	sector	sector	NOUN
crl-15717	32	32	,	,	PUNCT
crl-15717	32	33	and	and	CCONJ
crl-15717	32	34	within	within	ADP
crl-15717	32	35	a	a	DET
crl-15717	32	36	tqm	tqm	ADJ
crl-15717	32	37	or	or	CCONJ
crl-15717	32	38	cqi	cqi	NOUN
crl-15717	32	39	framework	framework	NOUN
crl-15717	32	40	.	.	PUNCT
crl-15717	33	1	a	a	DET
crl-15717	33	2	clear	clear	ADJ
crl-15717	33	3	and	and	CCONJ
crl-15717	33	4	consistent	consistent	ADJ
crl-15717	33	5	theme	theme	NOUN
crl-15717	33	6	in	in	ADP
crl-15717	33	7	the	the	DET
crl-15717	33	8	northumbria	northumbria	PROPN
crl-15717	33	9	international	international	PROPN
crl-15717	33	10	conferences	conference	NOUN
crl-15717	33	11	has	have	AUX
crl-15717	33	12	been	be	AUX
crl-15717	33	13	the	the	DET
crl-15717	33	14	importance	importance	NOUN
crl-15717	33	15	of	of	ADP
crl-15717	33	16	determining	determine	VERB
crl-15717	33	17	the	the	DET
crl-15717	33	18	needs	need	NOUN
crl-15717	33	19	and	and	CCONJ
crl-15717	33	20	expectations	expectation	NOUN
crl-15717	33	21	of	of	ADP
crl-15717	33	22	the	the	DET
crl-15717	33	23	stakeholders	stakeholder	NOUN
crl-15717	33	24	of	of	ADP
crl-15717	33	25	the	the	DET
crl-15717	33	26	library	library	NOUN
crl-15717	33	27	institution	institution	NOUN
crl-15717	33	28	.	.	PUNCT
crl-15717	34	1	j.c	j.c	PROPN
crl-15717	34	2	.	.	PROPN
crl-15717	34	3	crawford	crawford	PROPN
crl-15717	34	4	went	go	VERB
crl-15717	34	5	further	far	ADV
crl-15717	34	6	in	in	ADP
crl-15717	34	7	a	a	DET
crl-15717	34	8	pahttp	pahttp	NOUN
crl-15717	34	9	:	:	PUNCT
crl-15717	34	10	libraries.12	libraries.12	NOUN
crl-15717	34	11	http	http	ADJ
crl-15717	34	12	:	:	PUNCT
crl-15717	34	13	stakeholder.11	stakeholder.11	NOUN
crl-15717	34	14	http	http	ADJ
crl-15717	34	15	:	:	PUNCT
crl-15717	34	16	measurement.10	measurement.10	VERB
crl-15717	34	17	152	152	NUM
crl-15717	34	18	college	college	PROPN
crl-15717	34	19	&	&	CCONJ
crl-15717	34	20	research	research	NOUN
crl-15717	34	21	libraries	library	NOUN
crl-15717	34	22	per	per	ADP
crl-15717	34	23	at	at	ADP
crl-15717	34	24	the	the	DET
crl-15717	34	25	northumbria	northumbria	NOUN
crl-15717	34	26	conference.14	conference.14	PROPN
crl-15717	34	27	he	he	PRON
crl-15717	34	28	argued	argue	VERB
crl-15717	34	29	that	that	SCONJ
crl-15717	34	30	performance	performance	NOUN
crl-15717	34	31	issues	issue	NOUN
crl-15717	34	32	should	should	AUX
crl-15717	34	33	come	come	VERB
crl-15717	34	34	from	from	ADP
crl-15717	34	35	the	the	DET
crl-15717	34	36	needs	need	NOUN
crl-15717	34	37	and	and	CCONJ
crl-15717	34	38	experiences	experience	NOUN
crl-15717	34	39	of	of	ADP
crl-15717	34	40	different	different	ADJ
crl-15717	34	41	categories	category	NOUN
crl-15717	34	42	of	of	ADP
crl-15717	34	43	customers	customer	NOUN
crl-15717	34	44	for	for	ADP
crl-15717	34	45	the	the	DET
crl-15717	34	46	purpose	purpose	NOUN
crl-15717	34	47	of	of	ADP
crl-15717	34	48	data	datum	NOUN
crl-15717	34	49	collection	collection	NOUN
crl-15717	34	50	and	and	CCONJ
crl-15717	34	51	decision	decision	NOUN
crl-15717	34	52	making	making	NOUN
crl-15717	34	53	.	.	PUNCT
crl-15717	35	1	these	these	DET
crl-15717	35	2	arguments	argument	NOUN
crl-15717	35	3	support	support	VERB
crl-15717	35	4	the	the	DET
crl-15717	35	5	efforts	effort	NOUN
crl-15717	35	6	of	of	ADP
crl-15717	35	7	the	the	DET
crl-15717	35	8	arl	arl	PROPN
crl-15717	35	9	’s	’s	PART
crl-15717	35	10	new	new	ADJ
crl-15717	35	11	measures	measure	NOUN
crl-15717	35	12	initiative	initiative	NOUN
crl-15717	35	13	,	,	PUNCT
crl-15717	35	14	for	for	ADP
crl-15717	35	15	example	example	NOUN
crl-15717	35	16	.	.	PUNCT
crl-15717	36	1	the	the	DET
crl-15717	36	2	components	component	NOUN
crl-15717	36	3	of	of	ADP
crl-15717	36	4	the	the	DET
crl-15717	36	5	new	new	ADJ
crl-15717	36	6	measures	measure	NOUN
crl-15717	36	7	initiative	initiative	NOUN
crl-15717	36	8	emphasize	emphasize	VERB
crl-15717	36	9	gauging	gauge	VERB
crl-15717	36	10	the	the	DET
crl-15717	36	11	stakeholders	stakeholder	NOUN
crl-15717	36	12	’	'	PUNCT
crl-15717	36	13	expectations	expectation	NOUN
crl-15717	36	14	,	,	PUNCT
crl-15717	36	15	at	at	ADP
crl-15717	36	16	the	the	DET
crl-15717	36	17	very	very	ADV
crl-15717	36	18	least	least	ADJ
crl-15717	36	19	,	,	PUNCT
crl-15717	36	20	through	through	ADP
crl-15717	36	21	the	the	DET
crl-15717	36	22	libqual+	libqual+	ADP
crl-15717	36	23	survey	survey	NOUN
crl-15717	36	24	,	,	PUNCT
crl-15717	36	25	among	among	ADP
crl-15717	36	26	other	other	ADJ
crl-15717	36	27	initiatives	initiative	NOUN
crl-15717	36	28	.	.	PUNCT
crl-15717	37	1	any	any	DET
crl-15717	37	2	examination	examination	NOUN
crl-15717	37	3	of	of	ADP
crl-15717	37	4	the	the	DET
crl-15717	37	5	malcolm	malcolm	PROPN
crl-15717	37	6	baldrige	baldrige	PROPN
crl-15717	37	7	national	national	PROPN
crl-15717	37	8	quality	quality	PROPN
crl-15717	37	9	award	award	PROPN
crl-15717	37	10	’s	’s	PART
crl-15717	37	11	education	education	NOUN
crl-15717	37	12	criteria	criterion	NOUN
crl-15717	37	13	for	for	ADP
crl-15717	37	14	performance	performance	NOUN
crl-15717	37	15	excellence	excellence	NOUN
crl-15717	37	16	categories	category	NOUN
crl-15717	37	17	will	will	AUX
crl-15717	37	18	show	show	VERB
crl-15717	37	19	that	that	SCONJ
crl-15717	37	20	the	the	DET
crl-15717	37	21	concept	concept	NOUN
crl-15717	37	22	of	of	ADP
crl-15717	37	23	stakeholder	stakeholder	NOUN
crl-15717	37	24	is	be	AUX
crl-15717	37	25	interwoven	interweave	VERB
crl-15717	37	26	into	into	ADP
crl-15717	37	27	the	the	DET
crl-15717	37	28	critical	critical	ADJ
crl-15717	37	29	processes	process	NOUN
crl-15717	37	30	of	of	ADP
crl-15717	37	31	each	each	DET
crl-15717	37	32	category	category	NOUN
crl-15717	37	33	.	.	PUNCT
crl-15717	38	1	the	the	DET
crl-15717	38	2	mbnqa	mbnqa	PROPN
crl-15717	38	3	award	award	PROPN
crl-15717	38	4	criteria	criterion	NOUN
crl-15717	38	5	consists	consist	VERB
crl-15717	38	6	of	of	ADP
crl-15717	38	7	seven	seven	NUM
crl-15717	38	8	categories	category	NOUN
crl-15717	38	9	,	,	PUNCT
crl-15717	38	10	two	two	NUM
crl-15717	38	11	of	of	ADP
crl-15717	38	12	which	which	PRON
crl-15717	38	13	address	address	NOUN
crl-15717	38	14	the	the	DET
crl-15717	38	15	external	external	ADJ
crl-15717	38	16	stakeholder	stakeholder	NOUN
crl-15717	38	17	(	(	PUNCT
crl-15717	38	18	category	category	NOUN
crl-15717	38	19	3	3	NUM
crl-15717	38	20	,	,	PUNCT
crl-15717	38	21	student	student	NOUN
crl-15717	38	22	and	and	CCONJ
crl-15717	38	23	stakeholder	stakeholder	NOUN
crl-15717	38	24	focus	focus	NOUN
crl-15717	38	25	)	)	PUNCT
crl-15717	38	26	and	and	CCONJ
crl-15717	38	27	internal	internal	ADJ
crl-15717	38	28	stakeholder	stakeholder	NOUN
crl-15717	38	29	(	(	PUNCT
crl-15717	38	30	category	category	NOUN
crl-15717	38	31	5	5	NUM
crl-15717	38	32	,	,	PUNCT
crl-15717	38	33	faculty	faculty	NOUN
crl-15717	38	34	and	and	CCONJ
crl-15717	38	35	staff	staff	NOUN
crl-15717	38	36	focus	focus	NOUN
crl-15717	38	37	)	)	PUNCT
crl-15717	38	38	,	,	PUNCT
crl-15717	38	39	precisely	precisely	ADV
crl-15717	38	40	the	the	DET
crl-15717	38	41	concepts	concept	NOUN
crl-15717	38	42	waterman	waterman	PROPN
crl-15717	38	43	has	have	AUX
crl-15717	38	44	suggested	suggest	VERB
crl-15717	38	45	are	be	AUX
crl-15717	38	46	key	key	ADJ
crl-15717	38	47	to	to	ADP
crl-15717	38	48	highperforming	highperforme	VERB
crl-15717	38	49	organizations	organization	NOUN
crl-15717	38	50	.	.	PUNCT
crl-15717	39	1	other	other	ADJ
crl-15717	39	2	critical	critical	ADJ
crl-15717	39	3	processes	process	NOUN
crl-15717	39	4	throughout	throughout	ADP
crl-15717	39	5	the	the	DET
crl-15717	39	6	remaining	remain	VERB
crl-15717	39	7	categories	category	NOUN
crl-15717	39	8	exist	exist	VERB
crl-15717	39	9	that	that	PRON
crl-15717	39	10	have	have	AUX
crl-15717	39	11	stakeholder	stakeholder	NOUN
crl-15717	39	12	as	as	ADP
crl-15717	39	13	a	a	DET
crl-15717	39	14	component	component	NOUN
crl-15717	39	15	.	.	PUNCT
crl-15717	40	1	for	for	ADP
crl-15717	40	2	example	example	NOUN
crl-15717	40	3	,	,	PUNCT
crl-15717	40	4	the	the	DET
crl-15717	40	5	leadership	leadership	NOUN
crl-15717	40	6	category	category	NOUN
crl-15717	40	7	directs	direct	VERB
crl-15717	40	8	organizations	organization	NOUN
crl-15717	40	9	to	to	PART
crl-15717	40	10	show	show	VERB
crl-15717	40	11	how	how	SCONJ
crl-15717	40	12	leaders	leader	NOUN
crl-15717	40	13	communicate	communicate	VERB
crl-15717	40	14	to	to	ADP
crl-15717	40	15	stakeholders	stakeholder	NOUN
crl-15717	40	16	and	and	CCONJ
crl-15717	40	17	how	how	SCONJ
crl-15717	40	18	they	they	PRON
crl-15717	40	19	listen	listen	VERB
crl-15717	40	20	to	to	ADP
crl-15717	40	21	their	their	PRON
crl-15717	40	22	needs	need	NOUN
crl-15717	40	23	and	and	CCONJ
crl-15717	40	24	expectations	expectation	NOUN
crl-15717	40	25	.	.	PUNCT
crl-15717	41	1	how	how	SCONJ
crl-15717	41	2	the	the	DET
crl-15717	41	3	library	library	NOUN
crl-15717	41	4	goes	go	VERB
crl-15717	41	5	about	about	ADP
crl-15717	41	6	strategic	strategic	ADJ
crl-15717	41	7	planning	planning	NOUN
crl-15717	41	8	(	(	PUNCT
crl-15717	41	9	category	category	NOUN
crl-15717	41	10	2	2	NUM
crl-15717	41	11	)	)	PUNCT
crl-15717	41	12	and	and	CCONJ
crl-15717	41	13	how	how	SCONJ
crl-15717	41	14	the	the	DET
crl-15717	41	15	organization	organization	NOUN
crl-15717	41	16	determines	determine	VERB
crl-15717	41	17	results	result	NOUN
crl-15717	41	18	(	(	PUNCT
crl-15717	41	19	category	category	NOUN
crl-15717	41	20	7	7	NUM
crl-15717	41	21	)	)	PUNCT
crl-15717	41	22	also	also	ADV
crl-15717	41	23	feature	feature	VERB
crl-15717	41	24	the	the	DET
crl-15717	41	25	concept	concept	NOUN
crl-15717	41	26	of	of	ADP
crl-15717	41	27	stakeholder	stakeholder	NOUN
crl-15717	41	28	as	as	ADP
crl-15717	41	29	an	an	DET
crl-15717	41	30	integral	integral	ADJ
crl-15717	41	31	component	component	NOUN
crl-15717	41	32	of	of	ADP
crl-15717	41	33	the	the	DET
crl-15717	41	34	critical	critical	ADJ
crl-15717	41	35	processes	process	NOUN
crl-15717	41	36	in	in	ADP
crl-15717	41	37	the	the	DET
crl-15717	41	38	categories	category	NOUN
crl-15717	41	39	.	.	PUNCT
crl-15717	42	1	town	town	NOUN
crl-15717	42	2	went	go	VERB
crl-15717	42	3	further	far	ADV
crl-15717	42	4	than	than	ADP
crl-15717	42	5	the	the	DET
crl-15717	42	6	emphasis	emphasis	NOUN
crl-15717	42	7	of	of	ADP
crl-15717	42	8	stakeholder	stakeholder	NOUN
crl-15717	42	9	as	as	SCONJ
crl-15717	42	10	the	the	DET
crl-15717	42	11	driver	driver	NOUN
crl-15717	42	12	for	for	ADP
crl-15717	42	13	performance	performance	NOUN
crl-15717	42	14	measure	measure	NOUN
crl-15717	42	15	design.15	design.15	PROPN
crl-15717	42	16	he	he	PRON
crl-15717	42	17	suggested	suggest	VERB
crl-15717	42	18	a	a	DET
crl-15717	42	19	more	more	ADV
crl-15717	42	20	comprehensive	comprehensive	ADJ
crl-15717	42	21	tqm	tqm	ADJ
crl-15717	42	22	/	/	SYM
crl-15717	42	23	cqi	cqi	NOUN
crl-15717	42	24	approach	approach	NOUN
crl-15717	42	25	for	for	ADP
crl-15717	42	26	libraries	library	NOUN
crl-15717	42	27	designing	design	VERB
crl-15717	42	28	and	and	CCONJ
crl-15717	42	29	implementing	implement	VERB
crl-15717	42	30	performance	performance	NOUN
crl-15717	42	31	measures	measure	NOUN
crl-15717	42	32	.	.	PUNCT
crl-15717	43	1	town	town	NOUN
crl-15717	43	2	stated	state	VERB
crl-15717	43	3	:	:	PUNCT
crl-15717	43	4	“	"	PUNCT
crl-15717	43	5	the	the	DET
crl-15717	43	6	main	main	ADJ
crl-15717	43	7	result	result	NOUN
crl-15717	43	8	of	of	ADP
crl-15717	43	9	drawing	draw	VERB
crl-15717	43	10	on	on	ADP
crl-15717	43	11	a	a	DET
crl-15717	43	12	tqm	tqm	ADJ
crl-15717	43	13	hypothesis	hypothesis	NOUN
crl-15717	43	14	for	for	ADP
crl-15717	43	15	performance	performance	NOUN
crl-15717	43	16	measures	measure	NOUN
crl-15717	43	17	is	be	AUX
crl-15717	43	18	march	march	PROPN
crl-15717	43	19	2005	2005	NUM
crl-15717	43	20	the	the	DET
crl-15717	43	21	inescapable	inescapable	ADJ
crl-15717	43	22	conclusion	conclusion	NOUN
crl-15717	43	23	that	that	SCONJ
crl-15717	43	24	customer	customer	NOUN
crl-15717	43	25	satisfaction	satisfaction	NOUN
crl-15717	43	26	is	be	AUX
crl-15717	43	27	the	the	DET
crl-15717	43	28	critical	critical	ADJ
crl-15717	43	29	measure	measure	NOUN
crl-15717	43	30	.	.	PUNCT
crl-15717	43	31	”	"	PUNCT
crl-15717	44	1	he	he	PRON
crl-15717	44	2	has	have	AUX
crl-15717	44	3	argued	argue	VERB
crl-15717	44	4	that	that	SCONJ
crl-15717	44	5	the	the	DET
crl-15717	44	6	measures	measure	NOUN
crl-15717	44	7	suggested	suggest	VERB
crl-15717	44	8	by	by	ADP
crl-15717	44	9	his	his	PRON
crl-15717	44	10	hypothesis	hypothesis	NOUN
crl-15717	44	11	,	,	PUNCT
crl-15717	44	12	for	for	ADP
crl-15717	44	13	example	example	NOUN
crl-15717	44	14	,	,	PUNCT
crl-15717	44	15	are	be	AUX
crl-15717	44	16	:	:	PUNCT
crl-15717	44	17	•	•	ADJ
crl-15717	44	18	satisfaction	satisfaction	NOUN
crl-15717	44	19	surveys	survey	NOUN
crl-15717	44	20	;	;	PUNCT
crl-15717	44	21	•	•	NUM
crl-15717	44	22	designed	design	VERB
crl-15717	44	23	surveys	survey	NOUN
crl-15717	44	24	for	for	ADP
crl-15717	44	25	improvement	improvement	NOUN
crl-15717	44	26	;	;	PUNCT
crl-15717	44	27	•	•	X
crl-15717	44	28	benchmarking	benchmarke	VERB
crl-15717	44	29	;	;	PUNCT
crl-15717	44	30	•	•	NUM
crl-15717	44	31	customer	customer	NOUN
crl-15717	44	32	care	care	NOUN
crl-15717	44	33	,	,	PUNCT
crl-15717	44	34	involving	involve	VERB
crl-15717	44	35	measures	measure	NOUN
crl-15717	44	36	of	of	ADP
crl-15717	44	37	personal	personal	ADJ
crl-15717	44	38	service	service	NOUN
crl-15717	44	39	,	,	PUNCT
crl-15717	44	40	materials	material	NOUN
crl-15717	44	41	service	service	NOUN
crl-15717	44	42	;	;	PUNCT
crl-15717	44	43	•	•	NUM
crl-15717	44	44	“	"	PUNCT
crl-15717	44	45	mystery	mystery	NOUN
crl-15717	44	46	shopper	shopper	NOUN
crl-15717	44	47	”	"	PUNCT
crl-15717	44	48	;	;	PUNCT
crl-15717	44	49	•	•	NOUN
crl-15717	44	50	servqual	servqual	ADJ
crl-15717	44	51	;	;	PUNCT
crl-15717	44	52	•	•	NUM
crl-15717	44	53	process	process	NOUN
crl-15717	44	54	throughput	throughput	NOUN
crl-15717	44	55	times.16	times.16	PROPN
crl-15717	44	56	within	within	ADP
crl-15717	44	57	these	these	DET
crl-15717	44	58	contexts	contexts	NOUN
crl-15717	44	59	,	,	PUNCT
crl-15717	44	60	the	the	DET
crl-15717	44	61	authors	author	NOUN
crl-15717	44	62	determined	determine	VERB
crl-15717	44	63	that	that	SCONJ
crl-15717	44	64	a	a	DET
crl-15717	44	65	study	study	NOUN
crl-15717	44	66	of	of	ADP
crl-15717	44	67	new	new	ADJ
crl-15717	44	68	performance	performance	NOUN
crl-15717	44	69	measures	measure	NOUN
crl-15717	44	70	using	use	VERB
crl-15717	44	71	the	the	DET
crl-15717	44	72	mbnqa	mbnqa	NOUN
crl-15717	44	73	criteria	criterion	NOUN
crl-15717	44	74	would	would	AUX
crl-15717	44	75	be	be	AUX
crl-15717	44	76	useful	useful	ADJ
crl-15717	44	77	.	.	PUNCT
crl-15717	45	1	the	the	DET
crl-15717	45	2	conduct	conduct	NOUN
crl-15717	45	3	of	of	ADP
crl-15717	45	4	the	the	DET
crl-15717	45	5	delphi	delphi	NOUN
crl-15717	45	6	study	study	NOUN
crl-15717	45	7	of	of	ADP
crl-15717	45	8	critical	critical	ADJ
crl-15717	45	9	processes	process	NOUN
crl-15717	45	10	and	and	CCONJ
crl-15717	45	11	performance	performance	NOUN
crl-15717	45	12	measures	measure	NOUN
crl-15717	45	13	the	the	DET
crl-15717	45	14	delphi	delphi	NOUN
crl-15717	45	15	technique	technique	NOUN
crl-15717	45	16	for	for	ADP
crl-15717	45	17	forecasting	forecasting	NOUN
crl-15717	45	18	issues	issue	NOUN
crl-15717	45	19	of	of	ADP
crl-15717	45	20	the	the	DET
crl-15717	45	21	future	future	NOUN
crl-15717	45	22	and	and	CCONJ
crl-15717	45	23	for	for	ADP
crl-15717	45	24	gaining	gain	VERB
crl-15717	45	25	consensus	consensus	NOUN
crl-15717	45	26	from	from	ADP
crl-15717	45	27	a	a	DET
crl-15717	45	28	group	group	NOUN
crl-15717	45	29	of	of	ADP
crl-15717	45	30	experts	expert	NOUN
crl-15717	45	31	was	be	AUX
crl-15717	45	32	used	use	VERB
crl-15717	45	33	to	to	PART
crl-15717	45	34	survey	survey	VERB
crl-15717	45	35	professional	professional	ADJ
crl-15717	45	36	librarians	librarian	NOUN
crl-15717	45	37	drawn	draw	VERB
crl-15717	45	38	from	from	ADP
crl-15717	45	39	a	a	DET
crl-15717	45	40	national	national	ADJ
crl-15717	45	41	pool	pool	NOUN
crl-15717	45	42	who	who	PRON
crl-15717	45	43	had	have	VERB
crl-15717	45	44	significant	significant	ADJ
crl-15717	45	45	knowledge	knowledge	NOUN
crl-15717	45	46	of	of	ADP
crl-15717	45	47	cqi	cqi	NOUN
crl-15717	45	48	applications	application	NOUN
crl-15717	45	49	in	in	ADP
crl-15717	45	50	libraries	library	NOUN
crl-15717	45	51	,	,	PUNCT
crl-15717	45	52	as	as	ADP
crl-15717	45	53	either	either	CCONJ
crl-15717	45	54	a	a	DET
crl-15717	45	55	scholar	scholar	NOUN
crl-15717	45	56	of	of	ADP
crl-15717	45	57	library	library	ADJ
crl-15717	45	58	management	management	NOUN
crl-15717	45	59	or	or	CCONJ
crl-15717	45	60	a	a	DET
crl-15717	45	61	practitioner	practitioner	NOUN
crl-15717	45	62	who	who	PRON
crl-15717	45	63	implemented	implement	VERB
crl-15717	45	64	some	some	DET
crl-15717	45	65	significant	significant	ADJ
crl-15717	45	66	aspect	aspect	NOUN
crl-15717	45	67	of	of	ADP
crl-15717	45	68	cqi	cqi	NOUN
crl-15717	45	69	in	in	ADP
crl-15717	45	70	a	a	DET
crl-15717	45	71	library	library	NOUN
crl-15717	45	72	.	.	PUNCT
crl-15717	46	1	it	it	PRON
crl-15717	46	2	supports	support	VERB
crl-15717	46	3	informed	informed	ADJ
crl-15717	46	4	decision	decision	NOUN
crl-15717	46	5	making	making	NOUN
crl-15717	46	6	;	;	PUNCT
crl-15717	46	7	gives	give	VERB
crl-15717	46	8	a	a	DET
crl-15717	46	9	way	way	NOUN
crl-15717	46	10	of	of	ADP
crl-15717	46	11	structuring	structure	VERB
crl-15717	46	12	a	a	DET
crl-15717	46	13	large	large	ADJ
crl-15717	46	14	mass	mass	NOUN
crl-15717	46	15	of	of	ADP
crl-15717	46	16	information	information	NOUN
crl-15717	46	17	;	;	PUNCT
crl-15717	46	18	provides	provide	VERB
crl-15717	46	19	an	an	DET
crl-15717	46	20	expertise	expertise	NOUN
crl-15717	46	21	in	in	ADP
crl-15717	46	22	order	order	NOUN
crl-15717	46	23	to	to	PART
crl-15717	46	24	achieve	achieve	VERB
crl-15717	46	25	informed	informed	ADJ
crl-15717	46	26	judgment	judgment	NOUN
crl-15717	46	27	,	,	PUNCT
crl-15717	46	28	decision	decision	NOUN
crl-15717	46	29	making	making	NOUN
crl-15717	46	30	,	,	PUNCT
crl-15717	46	31	and	and	CCONJ
crl-15717	46	32	forecasting	forecasting	NOUN
crl-15717	46	33	;	;	PUNCT
crl-15717	46	34	and	and	CCONJ
crl-15717	46	35	can	can	AUX
crl-15717	46	36	be	be	AUX
crl-15717	46	37	used	use	VERB
crl-15717	46	38	in	in	ADP
crl-15717	46	39	discussing	discuss	VERB
crl-15717	46	40	issues	issue	NOUN
crl-15717	46	41	of	of	ADP
crl-15717	46	42	both	both	CCONJ
crl-15717	46	43	a	a	DET
crl-15717	46	44	numerical	numerical	ADJ
crl-15717	46	45	and	and	CCONJ
crl-15717	46	46	a	a	DET
crl-15717	46	47	nonquantifiable	nonquantifiable	ADJ
crl-15717	46	48	nature	nature	NOUN
crl-15717	46	49	.	.	PUNCT
crl-15717	47	1	the	the	DET
crl-15717	47	2	technique	technique	NOUN
crl-15717	47	3	,	,	PUNCT
crl-15717	47	4	as	as	ADP
crl-15717	47	5	a	a	DET
crl-15717	47	6	systematic	systematic	ADJ
crl-15717	47	7	way	way	NOUN
crl-15717	47	8	to	to	PART
crl-15717	47	9	draw	draw	VERB
crl-15717	47	10	on	on	ADP
crl-15717	47	11	the	the	DET
crl-15717	47	12	informed	informed	ADJ
crl-15717	47	13	judgment	judgment	NOUN
crl-15717	47	14	of	of	ADP
crl-15717	47	15	a	a	DET
crl-15717	47	16	group	group	NOUN
crl-15717	47	17	of	of	ADP
crl-15717	47	18	experts	expert	NOUN
crl-15717	47	19	,	,	PUNCT
crl-15717	47	20	has	have	AUX
crl-15717	47	21	the	the	DET
crl-15717	47	22	capacity	capacity	NOUN
crl-15717	47	23	to	to	PART
crl-15717	47	24	deal	deal	VERB
crl-15717	47	25	with	with	ADP
crl-15717	47	26	ambiguity	ambiguity	NOUN
crl-15717	47	27	and	and	CCONJ
crl-15717	47	28	multidimensionality	multidimensionality	NOUN
crl-15717	47	29	and	and	CCONJ
crl-15717	47	30	been	be	AUX
crl-15717	47	31	widely	widely	ADV
crl-15717	47	32	used	use	VERB
crl-15717	47	33	to	to	PART
crl-15717	47	34	support	support	VERB
crl-15717	47	35	decision	decision	NOUN
crl-15717	47	36	making	making	NOUN
crl-15717	47	37	in	in	ADP
crl-15717	47	38	the	the	DET
crl-15717	47	39	fields	field	NOUN
crl-15717	47	40	of	of	ADP
crl-15717	47	41	sociology	sociology	NOUN
crl-15717	47	42	,	,	PUNCT
crl-15717	47	43	education	education	NOUN
crl-15717	47	44	,	,	PUNCT
crl-15717	47	45	medicine	medicine	NOUN
crl-15717	47	46	,	,	PUNCT
crl-15717	47	47	and	and	CCONJ
crl-15717	47	48	policy	policy	NOUN
crl-15717	47	49	making.17–21	making.17–21	NOUN
crl-15717	47	50	at	at	ADP
crl-15717	47	51	the	the	DET
crl-15717	47	52	heart	heart	NOUN
crl-15717	47	53	of	of	ADP
crl-15717	47	54	the	the	DET
crl-15717	47	55	delphi	delphi	NOUN
crl-15717	47	56	technique	technique	NOUN
crl-15717	47	57	is	be	AUX
crl-15717	47	58	the	the	DET
crl-15717	47	59	means	mean	NOUN
crl-15717	47	60	for	for	ADP
crl-15717	47	61	determining	determine	VERB
crl-15717	47	62	informed	informed	ADJ
crl-15717	47	63	judgment	judgment	NOUN
crl-15717	47	64	.	.	PUNCT
crl-15717	48	1	in	in	ADP
crl-15717	48	2	many	many	ADJ
crl-15717	48	3	social	social	ADJ
crl-15717	48	4	science	science	NOUN
crl-15717	48	5	fields	field	NOUN
crl-15717	48	6	,	,	PUNCT
crl-15717	48	7	http	http	PROPN
crl-15717	48	8	:	:	PUNCT
crl-15717	48	9	times.16	times.16	PROPN
crl-15717	48	10	http	http	NOUN
crl-15717	48	11	:	:	PUNCT
crl-15717	48	12	design.15	design.15	NOUN
crl-15717	48	13	http	http	NOUN
crl-15717	48	14	:	:	PUNCT
crl-15717	48	15	conference.14	conference.14	PROPN
crl-15717	48	16	academic	academic	ADJ
crl-15717	48	17	library	library	PROPN
crl-15717	48	18	critical	critical	ADJ
crl-15717	48	19	processes	process	NOUN
crl-15717	48	20	153	153	NUM
crl-15717	48	21	including	include	VERB
crl-15717	48	22	education	education	NOUN
crl-15717	48	23	and	and	CCONJ
crl-15717	48	24	library	library	NOUN
crl-15717	48	25	science	science	NOUN
crl-15717	48	26	,	,	PUNCT
crl-15717	48	27	there	there	PRON
crl-15717	48	28	is	be	VERB
crl-15717	48	29	o	o	PROPN
crl-15717	48	30	en	en	ADP
crl-15717	48	31	a	a	DET
crl-15717	48	32	need	need	NOUN
crl-15717	48	33	for	for	ADP
crl-15717	48	34	judgmental	judgmental	ADJ
crl-15717	48	35	problem	problem	NOUN
crl-15717	48	36	solving	solve	VERB
crl-15717	48	37	that	that	PRON
crl-15717	48	38	can	can	AUX
crl-15717	48	39	be	be	AUX
crl-15717	48	40	tested	test	VERB
crl-15717	48	41	through	through	ADP
crl-15717	48	42	a	a	DET
crl-15717	48	43	consensus	consensus	NOUN
crl-15717	48	44	of	of	ADP
crl-15717	48	45	opinion	opinion	NOUN
crl-15717	48	46	of	of	ADP
crl-15717	48	47	appropriate	appropriate	ADJ
crl-15717	48	48	experts	expert	NOUN
crl-15717	48	49	.	.	PUNCT
crl-15717	49	1	a.	a.	NOUN
crl-15717	49	2	rotondi	rotondi	PROPN
crl-15717	49	3	and	and	CCONJ
crl-15717	49	4	d.	d.	PROPN
crl-15717	49	5	gustafson	gustafson	PROPN
crl-15717	49	6	noted	note	VERB
crl-15717	49	7	that	that	SCONJ
crl-15717	49	8	the	the	DET
crl-15717	49	9	delphi	delphi	NOUN
crl-15717	49	10	process	process	NOUN
crl-15717	49	11	has	have	AUX
crl-15717	49	12	proved	prove	VERB
crl-15717	49	13	to	to	PART
crl-15717	49	14	be	be	AUX
crl-15717	49	15	effective	effective	ADJ
crl-15717	49	16	in	in	ADP
crl-15717	49	17	a	a	DET
crl-15717	49	18	variety	variety	NOUN
crl-15717	49	19	of	of	ADP
crl-15717	49	20	fields	field	NOUN
crl-15717	49	21	,	,	PUNCT
crl-15717	49	22	problems	problem	NOUN
crl-15717	49	23	,	,	PUNCT
crl-15717	49	24	and	and	CCONJ
crl-15717	49	25	situations.22	situations.22	PROPN
crl-15717	49	26	w.	w.	PROPN
crl-15717	49	27	j.	j.	PROPN
crl-15717	49	28	wilhelm	wilhelm	PROPN
crl-15717	49	29	as	as	ADV
crl-15717	49	30	well	well	ADV
crl-15717	49	31	as	as	ADP
crl-15717	49	32	v.	v.	ADP
crl-15717	49	33	story	story	NOUN
crl-15717	49	34	,	,	PUNCT
crl-15717	49	35	l.	l.	PROPN
crl-15717	49	36	hurdley	hurdley	PROPN
crl-15717	49	37	,	,	PUNCT
crl-15717	49	38	g.	g.	PROPN
crl-15717	49	39	smith	smith	PROPN
crl-15717	49	40	,	,	PUNCT
crl-15717	49	41	and	and	CCONJ
crl-15717	49	42	j.	j.	PROPN
crl-15717	49	43	saker	saker	PROPN
crl-15717	49	44	support	support	VERB
crl-15717	49	45	the	the	DET
crl-15717	49	46	delphi	delphi	NOUN
crl-15717	49	47	method	method	NOUN
crl-15717	49	48	for	for	ADP
crl-15717	49	49	social	social	ADJ
crl-15717	49	50	science	science	NOUN
crl-15717	49	51	research.23,24	research.23,24	VERB
crl-15717	49	52	the	the	DET
crl-15717	49	53	delphi	delphi	NOUN
crl-15717	49	54	technique	technique	NOUN
crl-15717	49	55	is	be	AUX
crl-15717	49	56	a	a	DET
crl-15717	49	57	viable	viable	ADJ
crl-15717	49	58	approach	approach	NOUN
crl-15717	49	59	that	that	PRON
crl-15717	49	60	enables	enable	VERB
crl-15717	49	61	experts	expert	NOUN
crl-15717	49	62	to	to	PART
crl-15717	49	63	“	"	PUNCT
crl-15717	49	64	deal	deal	VERB
crl-15717	49	65	with	with	ADP
crl-15717	49	66	a	a	DET
crl-15717	49	67	complex	complex	ADJ
crl-15717	49	68	problem	problem	NOUN
crl-15717	49	69	systematically	systematically	ADV
crl-15717	49	70	…	…	PUNCT
crl-15717	49	71	.	.	PUNCT
crl-15717	50	1	it	it	PRON
crl-15717	50	2	produces	produce	VERB
crl-15717	50	3	useful	useful	ADJ
crl-15717	50	4	information	information	NOUN
crl-15717	50	5	in	in	ADP
crl-15717	50	6	either	either	CCONJ
crl-15717	50	7	the	the	DET
crl-15717	50	8	paper	paper	NOUN
crl-15717	50	9	-	-	PUNCT
crl-15717	50	10	and	and	CCONJ
crl-15717	50	11	-	-	PUNCT
crl-15717	50	12	pencil	pencil	NOUN
crl-15717	50	13	mode	mode	NOUN
crl-15717	50	14	or	or	CCONJ
crl-15717	50	15	the	the	DET
crl-15717	50	16	computer	computer	NOUN
crl-15717	50	17	mode	mode	NOUN
crl-15717	50	18	.	.	PUNCT
crl-15717	51	1	”25	”25	PROPN
crl-15717	51	2	it	it	PRON
crl-15717	51	3	was	be	AUX
crl-15717	51	4	chosen	choose	VERB
crl-15717	51	5	because	because	SCONJ
crl-15717	51	6	the	the	DET
crl-15717	51	7	identification	identification	NOUN
crl-15717	51	8	of	of	ADP
crl-15717	51	9	critical	critical	ADJ
crl-15717	51	10	processes	process	NOUN
crl-15717	51	11	and	and	CCONJ
crl-15717	51	12	performance	performance	NOUN
crl-15717	51	13	measures	measure	NOUN
crl-15717	51	14	has	have	AUX
crl-15717	51	15	not	not	PART
crl-15717	51	16	lent	lend	VERB
crl-15717	51	17	itself	itself	PRON
crl-15717	51	18	to	to	ADP
crl-15717	51	19	precise	precise	ADJ
crl-15717	51	20	measurement	measurement	NOUN
crl-15717	51	21	and	and	CCONJ
crl-15717	51	22	the	the	DET
crl-15717	51	23	theory	theory	NOUN
crl-15717	51	24	on	on	ADP
crl-15717	51	25	the	the	DET
crl-15717	51	26	processes	process	NOUN
crl-15717	51	27	and	and	CCONJ
crl-15717	51	28	measures	measure	NOUN
crl-15717	51	29	for	for	ADP
crl-15717	51	30	libraries	library	NOUN
crl-15717	51	31	is	be	AUX
crl-15717	51	32	in	in	ADP
crl-15717	51	33	a	a	DET
crl-15717	51	34	state	state	NOUN
crl-15717	51	35	of	of	ADP
crl-15717	51	36	fluidity	fluidity	NOUN
crl-15717	51	37	and	and	CCONJ
crl-15717	51	38	incomplete	incomplete	ADJ
crl-15717	51	39	.	.	PUNCT
crl-15717	52	1	for	for	ADP
crl-15717	52	2	example	example	NOUN
crl-15717	52	3	,	,	PUNCT
crl-15717	52	4	m.	m.	NOUN
crl-15717	52	5	kyrillidou	kyrillidou	PROPN
crl-15717	52	6	and	and	CCONJ
crl-15717	52	7	w.	w.	PROPN
crl-15717	52	8	crowe	crowe	PROPN
crl-15717	52	9	have	have	AUX
crl-15717	52	10	described	describe	VERB
crl-15717	52	11	how	how	SCONJ
crl-15717	52	12	arl	arl	PROPN
crl-15717	52	13	’s	’s	PART
crl-15717	52	14	statistics	statistic	NOUN
crl-15717	52	15	and	and	CCONJ
crl-15717	52	16	measurement	measurement	NOUN
crl-15717	52	17	program	program	NOUN
crl-15717	52	18	has	have	AUX
crl-15717	52	19	searched	search	VERB
crl-15717	52	20	for	for	ADP
crl-15717	52	21	new	new	ADJ
crl-15717	52	22	measures	measure	NOUN
crl-15717	52	23	because	because	SCONJ
crl-15717	52	24	the	the	DET
crl-15717	52	25	program	program	NOUN
crl-15717	52	26	has	have	VERB
crl-15717	52	27	“	"	PUNCT
crl-15717	52	28	expand(ed	expand(ed	PROPN
crl-15717	52	29	)	)	PUNCT
crl-15717	52	30	beyond	beyond	ADP
crl-15717	52	31	measures	measure	NOUN
crl-15717	52	32	of	of	ADP
crl-15717	52	33	‘	'	PUNCT
crl-15717	52	34	input	input	NOUN
crl-15717	52	35	’	'	PUNCT
crl-15717	52	36	(	(	PUNCT
crl-15717	52	37	such	such	ADJ
crl-15717	52	38	as	as	ADP
crl-15717	52	39	collection	collection	NOUN
crl-15717	52	40	size	size	NOUN
crl-15717	52	41	,	,	PUNCT
crl-15717	52	42	number	number	NOUN
crl-15717	52	43	of	of	ADP
crl-15717	52	44	staff	staff	NOUN
crl-15717	52	45	,	,	PUNCT
crl-15717	52	46	expenditures	expenditure	NOUN
crl-15717	52	47	,	,	PUNCT
crl-15717	52	48	etc	etc	X
crl-15717	52	49	.	.	X
crl-15717	52	50	)	)	PUNCT
crl-15717	52	51	”	"	PUNCT
crl-15717	52	52	and	and	CCONJ
crl-15717	52	53	have	have	AUX
crl-15717	52	54	gone	go	VERB
crl-15717	52	55	on	on	ADP
crl-15717	52	56	to	to	PART
crl-15717	52	57	argue	argue	VERB
crl-15717	52	58	that	that	SCONJ
crl-15717	52	59	the	the	DET
crl-15717	52	60	library	library	NOUN
crl-15717	52	61	community	community	NOUN
crl-15717	52	62	must	must	AUX
crl-15717	52	63	begin	begin	VERB
crl-15717	52	64	to	to	PART
crl-15717	52	65	reach	reach	VERB
crl-15717	52	66	consensus	consensus	NOUN
crl-15717	52	67	on	on	ADP
crl-15717	52	68	how	how	SCONJ
crl-15717	52	69	best	good	ADJ
crl-15717	52	70	to	to	PART
crl-15717	52	71	measure	measure	VERB
crl-15717	52	72	services	service	NOUN
crl-15717	52	73	and	and	CCONJ
crl-15717	52	74	programs.26	programs.26	VERB
crl-15717	52	75	the	the	DET
crl-15717	52	76	library	library	NOUN
crl-15717	52	77	profession	profession	NOUN
crl-15717	52	78	is	be	AUX
crl-15717	52	79	moving	move	VERB
crl-15717	52	80	toward	toward	ADP
crl-15717	52	81	the	the	DET
crl-15717	52	82	use	use	NOUN
crl-15717	52	83	of	of	ADP
crl-15717	52	84	quantitative	quantitative	ADJ
crl-15717	52	85	and	and	CCONJ
crl-15717	52	86	qualitative	qualitative	ADJ
crl-15717	52	87	measures	measure	NOUN
crl-15717	52	88	to	to	PART
crl-15717	52	89	determine	determine	VERB
crl-15717	52	90	quality	quality	NOUN
crl-15717	52	91	and	and	CCONJ
crl-15717	52	92	compare	compare	NOUN
crl-15717	52	93	institutions	institution	NOUN
crl-15717	52	94	.	.	PUNCT
crl-15717	53	1	qualitative	qualitative	ADJ
crl-15717	53	2	measures	measure	NOUN
crl-15717	53	3	are	be	AUX
crl-15717	53	4	being	be	AUX
crl-15717	53	5	promoted	promote	VERB
crl-15717	53	6	as	as	ADP
crl-15717	53	7	a	a	DET
crl-15717	53	8	necessary	necessary	ADJ
crl-15717	53	9	addition	addition	NOUN
crl-15717	53	10	to	to	ADP
crl-15717	53	11	the	the	DET
crl-15717	53	12	assessment	assessment	NOUN
crl-15717	53	13	of	of	ADP
crl-15717	53	14	quality	quality	NOUN
crl-15717	53	15	in	in	ADP
crl-15717	53	16	libraries	library	NOUN
crl-15717	53	17	,	,	PUNCT
crl-15717	53	18	but	but	CCONJ
crl-15717	53	19	no	no	DET
crl-15717	53	20	definitive	definitive	ADJ
crl-15717	53	21	data	datum	NOUN
crl-15717	53	22	or	or	CCONJ
crl-15717	53	23	theory	theory	NOUN
crl-15717	53	24	exists	exist	VERB
crl-15717	53	25	on	on	ADP
crl-15717	53	26	what	what	PRON
crl-15717	53	27	qualitative	qualitative	ADJ
crl-15717	53	28	measures	measure	NOUN
crl-15717	53	29	are	be	AUX
crl-15717	53	30	appropriate	appropriate	ADJ
crl-15717	53	31	.	.	PUNCT
crl-15717	54	1	this	this	DET
crl-15717	54	2	study	study	NOUN
crl-15717	54	3	employed	employ	VERB
crl-15717	54	4	two	two	NUM
crl-15717	54	5	panels	panel	NOUN
crl-15717	54	6	,	,	PUNCT
crl-15717	54	7	one	one	NUM
crl-15717	54	8	to	to	PART
crl-15717	54	9	determine	determine	VERB
crl-15717	54	10	an	an	DET
crl-15717	54	11	appropriate	appropriate	ADJ
crl-15717	54	12	list	list	NOUN
crl-15717	54	13	of	of	ADP
crl-15717	54	14	critical	critical	ADJ
crl-15717	54	15	processes	process	NOUN
crl-15717	54	16	and	and	CCONJ
crl-15717	54	17	performance	performance	NOUN
crl-15717	54	18	measures	measure	NOUN
crl-15717	54	19	to	to	PART
crl-15717	54	20	be	be	AUX
crl-15717	54	21	evaluated	evaluate	VERB
crl-15717	54	22	and	and	CCONJ
crl-15717	54	23	the	the	DET
crl-15717	54	24	other	other	ADJ
crl-15717	54	25	to	to	PART
crl-15717	54	26	act	act	VERB
crl-15717	54	27	as	as	ADP
crl-15717	54	28	the	the	DET
crl-15717	54	29	delphi	delphi	NOUN
crl-15717	54	30	experts	expert	NOUN
crl-15717	54	31	that	that	PRON
crl-15717	54	32	ranked	rank	VERB
crl-15717	54	33	each	each	DET
crl-15717	54	34	critical	critical	ADJ
crl-15717	54	35	process	process	NOUN
crl-15717	54	36	and	and	CCONJ
crl-15717	54	37	performance	performance	NOUN
crl-15717	54	38	measure	measure	NOUN
crl-15717	54	39	on	on	ADP
crl-15717	54	40	a	a	DET
crl-15717	54	41	scale	scale	NOUN
crl-15717	54	42	of	of	ADP
crl-15717	54	43	importance	importance	NOUN
crl-15717	54	44	.	.	PUNCT
crl-15717	55	1	the	the	DET
crl-15717	55	2	panel	panel	NOUN
crl-15717	55	3	makeup	makeup	NOUN
crl-15717	55	4	for	for	ADP
crl-15717	55	5	this	this	DET
crl-15717	55	6	study	study	NOUN
crl-15717	55	7	m.a	m.a	PROPN
crl-15717	55	8	.	.	PROPN
crl-15717	55	9	ziglio	ziglio	PROPN
crl-15717	55	10	and	and	CCONJ
crl-15717	55	11	e.	e.	PROPN
crl-15717	55	12	ziglio	ziglio	PROPN
crl-15717	55	13	cautioned	caution	VERB
crl-15717	55	14	that	that	SCONJ
crl-15717	55	15	the	the	DET
crl-15717	55	16	quality	quality	NOUN
crl-15717	55	17	of	of	ADP
crl-15717	55	18	a	a	DET
crl-15717	55	19	delphi	delphi	NOUN
crl-15717	55	20	study	study	NOUN
crl-15717	55	21	relies	rely	VERB
crl-15717	55	22	on	on	ADP
crl-15717	55	23	the	the	DET
crl-15717	55	24	selection	selection	NOUN
crl-15717	55	25	of	of	ADP
crl-15717	55	26	experts	expert	NOUN
crl-15717	55	27	holding	hold	VERB
crl-15717	55	28	accepted	accept	VERB
crl-15717	55	29	credentials	credential	NOUN
crl-15717	55	30	and	and	CCONJ
crl-15717	55	31	that	that	PRON
crl-15717	55	32	specific	specific	ADJ
crl-15717	55	33	measures	measure	NOUN
crl-15717	55	34	should	should	AUX
crl-15717	55	35	guide	guide	VERB
crl-15717	55	36	the	the	DET
crl-15717	55	37	identification	identification	NOUN
crl-15717	55	38	and	and	CCONJ
crl-15717	55	39	selection	selection	NOUN
crl-15717	55	40	process.27	process.27	PROPN
crl-15717	55	41	the	the	DET
crl-15717	55	42	need	need	NOUN
crl-15717	55	43	to	to	PART
crl-15717	55	44	identify	identify	VERB
crl-15717	55	45	a	a	DET
crl-15717	55	46	specific	specific	ADJ
crl-15717	55	47	expertise	expertise	NOUN
crl-15717	55	48	was	be	AUX
crl-15717	55	49	recognized	recognize	VERB
crl-15717	55	50	prior	prior	ADV
crl-15717	55	51	to	to	ADP
crl-15717	55	52	selecting	select	VERB
crl-15717	55	53	the	the	DET
crl-15717	55	54	panel	panel	NOUN
crl-15717	55	55	.	.	PUNCT
crl-15717	56	1	panelists	panelist	NOUN
crl-15717	56	2	were	be	AUX
crl-15717	56	3	chosen	choose	VERB
crl-15717	56	4	on	on	ADP
crl-15717	56	5	the	the	DET
crl-15717	56	6	basis	basis	NOUN
crl-15717	56	7	of	of	ADP
crl-15717	56	8	their	their	PRON
crl-15717	56	9	published	publish	VERB
crl-15717	56	10	record	record	NOUN
crl-15717	56	11	on	on	ADP
crl-15717	56	12	performance	performance	NOUN
crl-15717	56	13	measures	measure	NOUN
crl-15717	56	14	or	or	CCONJ
crl-15717	56	15	on	on	ADP
crl-15717	56	16	the	the	DET
crl-15717	56	17	topic	topic	NOUN
crl-15717	56	18	of	of	ADP
crl-15717	56	19	cqi	cqi	NOUN
crl-15717	56	20	/	/	SYM
crl-15717	56	21	tqm	tqm	ADJ
crl-15717	56	22	,	,	PUNCT
crl-15717	56	23	especially	especially	ADV
crl-15717	56	24	for	for	ADP
crl-15717	56	25	libraries	library	NOUN
crl-15717	56	26	.	.	PUNCT
crl-15717	57	1	r.c	r.c	PROPN
crl-15717	57	2	.	.	PROPN
crl-15717	57	3	wicklein	wicklein	PROPN
crl-15717	57	4	and	and	CCONJ
crl-15717	57	5	j.w	j.w	PROPN
crl-15717	57	6	.	.	PROPN
crl-15717	57	7	rojewski	rojewski	PROPN
crl-15717	57	8	have	have	AUX
crl-15717	57	9	stipulated	stipulate	VERB
crl-15717	57	10	that	that	SCONJ
crl-15717	57	11	the	the	DET
crl-15717	57	12	research	research	NOUN
crl-15717	57	13	standard	standard	NOUN
crl-15717	57	14	in	in	ADP
crl-15717	57	15	selecting	select	VERB
crl-15717	57	16	delphi	delphi	NOUN
crl-15717	57	17	panelists	panelist	NOUN
crl-15717	57	18	rests	rest	VERB
crl-15717	57	19	on	on	ADP
crl-15717	57	20	expertise.28	expertise.28	NOUN
crl-15717	57	21	the	the	DET
crl-15717	57	22	delphi	delphi	NOUN
crl-15717	57	23	standard	standard	NOUN
crl-15717	57	24	of	of	ADP
crl-15717	57	25	expertise	expertise	NOUN
crl-15717	57	26	stands	stand	VERB
crl-15717	57	27	in	in	ADP
crl-15717	57	28	stark	stark	ADJ
crl-15717	57	29	contrast	contrast	NOUN
crl-15717	57	30	to	to	ADP
crl-15717	57	31	the	the	DET
crl-15717	57	32	scientific	scientific	ADJ
crl-15717	57	33	research	research	NOUN
crl-15717	57	34	paradigm	paradigm	NOUN
crl-15717	57	35	standard	standard	NOUN
crl-15717	57	36	of	of	ADP
crl-15717	57	37	random	random	ADJ
crl-15717	57	38	samples	sample	NOUN
crl-15717	57	39	that	that	PRON
crl-15717	57	40	establish	establish	VERB
crl-15717	57	41	equitable	equitable	ADJ
crl-15717	57	42	representation	representation	NOUN
crl-15717	57	43	of	of	ADP
crl-15717	57	44	the	the	DET
crl-15717	57	45	population	population	NOUN
crl-15717	57	46	—	—	PUNCT
crl-15717	57	47	larger	large	ADJ
crl-15717	57	48	samples	sample	NOUN
crl-15717	57	49	constitute	constitute	VERB
crl-15717	57	50	a	a	DET
crl-15717	57	51	higher	high	ADJ
crl-15717	57	52	-	-	PUNCT
crl-15717	57	53	quality	quality	NOUN
crl-15717	57	54	study	study	NOUN
crl-15717	57	55	.	.	PUNCT
crl-15717	58	1	previous	previous	ADJ
crl-15717	58	2	delphi	delphi	NOUN
crl-15717	58	3	researchers	researcher	NOUN
crl-15717	58	4	have	have	AUX
crl-15717	58	5	defined	define	VERB
crl-15717	58	6	experts	expert	NOUN
crl-15717	58	7	as	as	ADP
crl-15717	58	8	“	"	PUNCT
crl-15717	58	9	well	well	ADV
crl-15717	58	10	-	-	PUNCT
crl-15717	58	11	informed	inform	VERB
crl-15717	58	12	,	,	PUNCT
crl-15717	58	13	leading	lead	VERB
crl-15717	58	14	authorities	authority	NOUN
crl-15717	58	15	in	in	ADP
crl-15717	58	16	their	their	PRON
crl-15717	58	17	respective	respective	ADJ
crl-15717	58	18	fields	field	NOUN
crl-15717	58	19	.	.	PUNCT
crl-15717	59	1	”29	”29	PROPN
crl-15717	59	2	l.	l.	PROPN
crl-15717	59	3	westbrook	westbrook	PROPN
crl-15717	59	4	defined	define	VERB
crl-15717	59	5	experts	expert	NOUN
crl-15717	59	6	as	as	ADP
crl-15717	59	7	those	those	DET
crl-15717	59	8	people	people	NOUN
crl-15717	59	9	“	"	PUNCT
crl-15717	59	10	whose	whose	DET
crl-15717	59	11	positions	position	NOUN
crl-15717	59	12	,	,	PUNCT
crl-15717	59	13	responsibilities	responsibility	NOUN
crl-15717	59	14	,	,	PUNCT
crl-15717	59	15	and/or	and/or	CCONJ
crl-15717	59	16	publications	publication	NOUN
crl-15717	59	17	indicate	indicate	VERB
crl-15717	59	18	expertise	expertise	NOUN
crl-15717	59	19	in	in	ADP
crl-15717	59	20	the	the	DET
crl-15717	59	21	area	area	NOUN
crl-15717	59	22	.	.	PUNCT
crl-15717	60	1	”30	”30	VERB
crl-15717	60	2	the	the	DET
crl-15717	60	3	criteria	criterion	NOUN
crl-15717	60	4	for	for	ADP
crl-15717	60	5	panel	panel	NOUN
crl-15717	60	6	membership	membership	NOUN
crl-15717	60	7	emphasized	emphasize	VERB
crl-15717	60	8	their	their	PRON
crl-15717	60	9	knowledge	knowledge	NOUN
crl-15717	60	10	and/or	and/or	CCONJ
crl-15717	60	11	experience	experience	NOUN
crl-15717	60	12	with	with	ADP
crl-15717	60	13	implementation	implementation	NOUN
crl-15717	60	14	of	of	ADP
crl-15717	60	15	cqi	cqi	NOUN
crl-15717	60	16	in	in	ADP
crl-15717	60	17	libraries	library	NOUN
crl-15717	60	18	,	,	PUNCT
crl-15717	60	19	especially	especially	ADV
crl-15717	60	20	academic	academic	ADJ
crl-15717	60	21	libraries	library	NOUN
crl-15717	60	22	.	.	PUNCT
crl-15717	61	1	because	because	SCONJ
crl-15717	61	2	of	of	ADP
crl-15717	61	3	the	the	DET
crl-15717	61	4	criteria	criterion	NOUN
crl-15717	61	5	,	,	PUNCT
crl-15717	61	6	the	the	DET
crl-15717	61	7	panel	panel	NOUN
crl-15717	61	8	members	member	NOUN
crl-15717	61	9	came	come	VERB
crl-15717	61	10	from	from	ADP
crl-15717	61	11	several	several	ADJ
crl-15717	61	12	different	different	ADJ
crl-15717	61	13	states	state	NOUN
crl-15717	61	14	and	and	CCONJ
crl-15717	61	15	institutions	institution	NOUN
crl-15717	61	16	,	,	PUNCT
crl-15717	61	17	making	make	VERB
crl-15717	61	18	a	a	DET
crl-15717	61	19	delphi	delphi	ADJ
crl-15717	61	20	panel	panel	NOUN
crl-15717	61	21	appropriate	appropriate	ADJ
crl-15717	61	22	and	and	CCONJ
crl-15717	61	23	inexpensive	inexpensive	ADJ
crl-15717	61	24	for	for	ADP
crl-15717	61	25	the	the	DET
crl-15717	61	26	data	data	NOUN
crl-15717	61	27	gathering	gathering	NOUN
crl-15717	61	28	.	.	PUNCT
crl-15717	62	1	the	the	DET
crl-15717	62	2	first	first	ADJ
crl-15717	62	3	panel	panel	NOUN
crl-15717	62	4	consisted	consist	VERB
crl-15717	62	5	of	of	ADP
crl-15717	62	6	four	four	NUM
crl-15717	62	7	professional	professional	ADJ
crl-15717	62	8	librarians	librarian	NOUN
crl-15717	62	9	meeting	meet	VERB
crl-15717	62	10	these	these	DET
crl-15717	62	11	criteria	criterion	NOUN
crl-15717	62	12	who	who	PRON
crl-15717	62	13	had	have	AUX
crl-15717	62	14	advised	advise	VERB
crl-15717	62	15	the	the	DET
crl-15717	62	16	authors	author	NOUN
crl-15717	62	17	early	early	ADV
crl-15717	62	18	in	in	ADP
crl-15717	62	19	the	the	DET
crl-15717	62	20	study	study	NOUN
crl-15717	62	21	.	.	PUNCT
crl-15717	63	1	the	the	DET
crl-15717	63	2	second	second	ADJ
crl-15717	63	3	panel	panel	NOUN
crl-15717	63	4	consisted	consist	VERB
crl-15717	63	5	of	of	ADP
crl-15717	63	6	twelve	twelve	NUM
crl-15717	63	7	individuals	individual	NOUN
crl-15717	63	8	from	from	ADP
crl-15717	63	9	a	a	DET
crl-15717	63	10	cross	cross	NOUN
crl-15717	63	11	section	section	NOUN
crl-15717	63	12	of	of	ADP
crl-15717	63	13	u.s	u.s	PROPN
crl-15717	63	14	.	.	PROPN
crl-15717	63	15	institutions	institution	NOUN
crl-15717	63	16	,	,	PUNCT
crl-15717	63	17	including	include	VERB
crl-15717	63	18	six	six	NUM
crl-15717	63	19	deans	dean	NOUN
crl-15717	63	20	of	of	ADP
crl-15717	63	21	university	university	NOUN
crl-15717	63	22	research	research	NOUN
crl-15717	63	23	libraries	library	NOUN
crl-15717	63	24	,	,	PUNCT
crl-15717	63	25	three	three	NUM
crl-15717	63	26	assistant	assistant	NOUN
crl-15717	63	27	or	or	CCONJ
crl-15717	63	28	associate	associate	ADJ
crl-15717	63	29	deans	dean	NOUN
crl-15717	63	30	of	of	ADP
crl-15717	63	31	university	university	NOUN
crl-15717	63	32	research	research	NOUN
crl-15717	63	33	libraries	library	NOUN
crl-15717	63	34	,	,	PUNCT
crl-15717	63	35	and	and	CCONJ
crl-15717	63	36	three	three	NUM
crl-15717	63	37	practitioner	practitioner	NOUN
crl-15717	63	38	librarians	librarian	NOUN
crl-15717	63	39	who	who	PRON
crl-15717	63	40	had	have	AUX
crl-15717	63	41	developed	develop	VERB
crl-15717	63	42	and	and	CCONJ
crl-15717	63	43	implemented	implement	VERB
crl-15717	63	44	a	a	DET
crl-15717	63	45	cqi	cqi	NOUN
crl-15717	63	46	program	program	NOUN
crl-15717	63	47	.	.	PUNCT
crl-15717	64	1	ziglio	ziglio	NOUN
crl-15717	64	2	and	and	CCONJ
crl-15717	64	3	ziglio	ziglio	PROPN
crl-15717	64	4	stipuhttp	stipuhttp	PROPN
crl-15717	64	5	:	:	PUNCT
crl-15717	64	6	expertise.28	expertise.28	PROPN
crl-15717	64	7	http	http	ADJ
crl-15717	64	8	:	:	PUNCT
crl-15717	64	9	process.27	process.27	PROPN
crl-15717	64	10	http	http	NOUN
crl-15717	64	11	:	:	PUNCT
crl-15717	64	12	programs.26	programs.26	ADJ
crl-15717	64	13	http	http	NOUN
crl-15717	64	14	:	:	PUNCT
crl-15717	64	15	situations.22	situations.22	PROPN
crl-15717	64	16	154	154	NUM
crl-15717	64	17	college	college	PROPN
crl-15717	64	18	&	&	CCONJ
crl-15717	64	19	research	research	PROPN
crl-15717	64	20	libraries	library	NOUN
crl-15717	64	21	lated	late	VERB
crl-15717	64	22	that	that	SCONJ
crl-15717	64	23	a	a	DET
crl-15717	64	24	small	small	ADJ
crl-15717	64	25	group	group	NOUN
crl-15717	64	26	of	of	ADP
crl-15717	64	27	ten	ten	NUM
crl-15717	64	28	experts	expert	NOUN
crl-15717	64	29	will	will	AUX
crl-15717	64	30	produce	produce	VERB
crl-15717	64	31	accurate	accurate	ADJ
crl-15717	64	32	results	result	NOUN
crl-15717	64	33	and	and	CCONJ
crl-15717	64	34	k.	k.	PROPN
crl-15717	64	35	brockhoff	brockhoff	PROPN
crl-15717	64	36	found	find	VERB
crl-15717	64	37	that	that	SCONJ
crl-15717	64	38	in	in	ADP
crl-15717	64	39	fact	fact	NOUN
crl-15717	64	40	-	-	PUNCT
crl-15717	64	41	finding	find	VERB
crl-15717	64	42	studies	study	NOUN
crl-15717	64	43	,	,	PUNCT
crl-15717	64	44	as	as	ADV
crl-15717	64	45	few	few	ADJ
crl-15717	64	46	as	as	ADP
crl-15717	64	47	seven	seven	NUM
crl-15717	64	48	panelists	panelist	NOUN
crl-15717	64	49	can	can	AUX
crl-15717	64	50	provide	provide	VERB
crl-15717	64	51	optimal	optimal	ADJ
crl-15717	64	52	results.31,32	results.31,32	NOUN
crl-15717	64	53	identification	identification	NOUN
crl-15717	64	54	of	of	ADP
crl-15717	64	55	the	the	DET
crl-15717	64	56	participants	participant	NOUN
crl-15717	64	57	was	be	AUX
crl-15717	64	58	made	make	VERB
crl-15717	64	59	using	use	VERB
crl-15717	64	60	a	a	DET
crl-15717	64	61	carefully	carefully	ADV
crl-15717	64	62	constructed	construct	VERB
crl-15717	64	63	set	set	NOUN
crl-15717	64	64	of	of	ADP
crl-15717	64	65	criteria	criterion	NOUN
crl-15717	64	66	developed	develop	VERB
crl-15717	64	67	by	by	ADP
crl-15717	64	68	the	the	DET
crl-15717	64	69	author	author	NOUN
crl-15717	64	70	with	with	ADP
crl-15717	64	71	the	the	DET
crl-15717	64	72	assistance	assistance	NOUN
crl-15717	64	73	of	of	ADP
crl-15717	64	74	the	the	DET
crl-15717	64	75	staff	staff	NOUN
crl-15717	64	76	of	of	ADP
crl-15717	64	77	the	the	DET
crl-15717	64	78	arl	arl	PROPN
crl-15717	64	79	’s	’s	PART
crl-15717	64	80	office	office	NOUN
crl-15717	64	81	of	of	ADP
crl-15717	64	82	leadership	leadership	NOUN
crl-15717	64	83	and	and	CCONJ
crl-15717	64	84	management	management	NOUN
crl-15717	64	85	services	service	NOUN
crl-15717	64	86	.	.	PUNCT
crl-15717	65	1	the	the	DET
crl-15717	65	2	most	most	ADV
crl-15717	65	3	important	important	ADJ
crl-15717	65	4	criterion	criterion	NOUN
crl-15717	65	5	was	be	AUX
crl-15717	65	6	substantial	substantial	ADJ
crl-15717	65	7	evidence	evidence	NOUN
crl-15717	65	8	of	of	ADP
crl-15717	65	9	the	the	DET
crl-15717	65	10	knowledge	knowledge	NOUN
crl-15717	65	11	of	of	ADP
crl-15717	65	12	cqi	cqi	NOUN
crl-15717	65	13	in	in	ADP
crl-15717	65	14	academic	academic	ADJ
crl-15717	65	15	libraries	library	NOUN
crl-15717	65	16	.	.	PUNCT
crl-15717	66	1	this	this	DET
crl-15717	66	2	criterion	criterion	NOUN
crl-15717	66	3	was	be	AUX
crl-15717	66	4	determined	determine	VERB
crl-15717	66	5	by	by	ADP
crl-15717	66	6	a	a	DET
crl-15717	66	7	search	search	NOUN
crl-15717	66	8	of	of	ADP
crl-15717	66	9	the	the	DET
crl-15717	66	10	literature	literature	NOUN
crl-15717	66	11	for	for	ADP
crl-15717	66	12	publications	publication	NOUN
crl-15717	66	13	wri	wri	PROPN
crl-15717	66	14	en	en	X
crl-15717	66	15	by	by	ADP
crl-15717	66	16	potential	potential	ADJ
crl-15717	66	17	panelists	panelist	NOUN
crl-15717	66	18	on	on	ADP
crl-15717	66	19	a	a	DET
crl-15717	66	20	significant	significant	ADJ
crl-15717	66	21	issue	issue	NOUN
crl-15717	66	22	for	for	ADP
crl-15717	66	23	implementing	implement	VERB
crl-15717	66	24	cqi	cqi	NOUN
crl-15717	66	25	in	in	ADP
crl-15717	66	26	academic	academic	ADJ
crl-15717	66	27	libraries	library	NOUN
crl-15717	66	28	.	.	PUNCT
crl-15717	67	1	a	a	DET
crl-15717	67	2	second	second	ADJ
crl-15717	67	3	criterion	criterion	NOUN
crl-15717	67	4	was	be	AUX
crl-15717	67	5	membership	membership	NOUN
crl-15717	67	6	or	or	CCONJ
crl-15717	67	7	involvement	involvement	NOUN
crl-15717	67	8	in	in	ADP
crl-15717	67	9	organizations	organization	NOUN
crl-15717	67	10	or	or	CCONJ
crl-15717	67	11	programs	program	NOUN
crl-15717	67	12	that	that	PRON
crl-15717	67	13	emphasize	emphasize	VERB
crl-15717	67	14	cqi	cqi	NOUN
crl-15717	67	15	,	,	PUNCT
crl-15717	67	16	such	such	ADJ
crl-15717	67	17	as	as	ADP
crl-15717	67	18	quality	quality	NOUN
crl-15717	67	19	award	award	NOUN
crl-15717	67	20	examiners	examiner	NOUN
crl-15717	67	21	for	for	ADP
crl-15717	67	22	state	state	NOUN
crl-15717	67	23	or	or	CCONJ
crl-15717	67	24	national	national	ADJ
crl-15717	67	25	quality	quality	NOUN
crl-15717	67	26	awards	award	NOUN
crl-15717	67	27	,	,	PUNCT
crl-15717	67	28	including	include	VERB
crl-15717	67	29	the	the	DET
crl-15717	67	30	malcolm	malcolm	PROPN
crl-15717	67	31	baldrige	baldrige	PROPN
crl-15717	67	32	national	national	PROPN
crl-15717	67	33	quality	quality	PROPN
crl-15717	67	34	award	award	PROPN
crl-15717	67	35	.	.	PUNCT
crl-15717	68	1	a	a	DET
crl-15717	68	2	third	third	ADJ
crl-15717	68	3	criterion	criterion	NOUN
crl-15717	68	4	involved	involve	VERB
crl-15717	68	5	evidence	evidence	NOUN
crl-15717	68	6	that	that	SCONJ
crl-15717	68	7	the	the	DET
crl-15717	68	8	potential	potential	ADJ
crl-15717	68	9	panelist	panelist	NOUN
crl-15717	68	10	had	have	AUX
crl-15717	68	11	implemented	implement	VERB
crl-15717	68	12	a	a	DET
crl-15717	68	13	cqi	cqi	NOUN
crl-15717	68	14	/	/	SYM
crl-15717	68	15	tqm	tqm	ADJ
crl-15717	68	16	program	program	NOUN
crl-15717	68	17	or	or	CCONJ
crl-15717	68	18	service	service	NOUN
crl-15717	68	19	within	within	ADP
crl-15717	68	20	an	an	DET
crl-15717	68	21	academic	academic	ADJ
crl-15717	68	22	library	library	NOUN
crl-15717	68	23	se	se	X
crl-15717	68	24	ing	ing	PROPN
crl-15717	68	25	.	.	PUNCT
crl-15717	69	1	the	the	DET
crl-15717	69	2	study	study	NOUN
crl-15717	69	3	’s	’s	PART
crl-15717	69	4	instrumentation	instrumentation	NOUN
crl-15717	69	5	there	there	PRON
crl-15717	69	6	were	be	VERB
crl-15717	69	7	two	two	NUM
crl-15717	69	8	phases	phase	NOUN
crl-15717	69	9	to	to	ADP
crl-15717	69	10	the	the	DET
crl-15717	69	11	creation	creation	NOUN
crl-15717	69	12	and	and	CCONJ
crl-15717	69	13	dissemination	dissemination	NOUN
crl-15717	69	14	of	of	ADP
crl-15717	69	15	the	the	DET
crl-15717	69	16	instruments	instrument	NOUN
crl-15717	69	17	for	for	ADP
crl-15717	69	18	this	this	DET
crl-15717	69	19	study	study	NOUN
crl-15717	69	20	.	.	PUNCT
crl-15717	70	1	in	in	ADP
crl-15717	70	2	the	the	DET
crl-15717	70	3	first	first	ADJ
crl-15717	70	4	phase	phase	NOUN
crl-15717	70	5	,	,	PUNCT
crl-15717	70	6	an	an	DET
crl-15717	70	7	instrument	instrument	NOUN
crl-15717	70	8	was	be	AUX
crl-15717	70	9	created	create	VERB
crl-15717	70	10	to	to	PART
crl-15717	70	11	test	test	VERB
crl-15717	70	12	an	an	DET
crl-15717	70	13	initial	initial	ADJ
crl-15717	70	14	set	set	NOUN
crl-15717	70	15	of	of	ADP
crl-15717	70	16	academic	academic	ADJ
crl-15717	70	17	library	library	NOUN
crl-15717	70	18	–	–	PUNCT
crl-15717	70	19	specific	specific	ADJ
crl-15717	70	20	critical	critical	ADJ
crl-15717	70	21	processes	process	NOUN
crl-15717	70	22	and	and	CCONJ
crl-15717	70	23	performance	performance	NOUN
crl-15717	70	24	measures	measure	NOUN
crl-15717	70	25	based	base	VERB
crl-15717	70	26	on	on	ADP
crl-15717	70	27	the	the	DET
crl-15717	70	28	structure	structure	NOUN
crl-15717	70	29	of	of	ADP
crl-15717	70	30	the	the	DET
crl-15717	70	31	malcolm	malcolm	PROPN
crl-15717	70	32	baldrige	baldrige	PROPN
crl-15717	70	33	national	national	PROPN
crl-15717	70	34	quality	quality	PROPN
crl-15717	70	35	award	award	PROPN
crl-15717	70	36	education	education	NOUN
crl-15717	70	37	criteria	criterion	NOUN
crl-15717	70	38	for	for	ADP
crl-15717	70	39	performance	performance	NOUN
crl-15717	70	40	excellence	excellence	NOUN
crl-15717	70	41	.	.	PUNCT
crl-15717	71	1	the	the	DET
crl-15717	71	2	structure	structure	NOUN
crl-15717	71	3	consisted	consist	VERB
crl-15717	71	4	of	of	ADP
crl-15717	71	5	the	the	DET
crl-15717	71	6	seven	seven	NUM
crl-15717	71	7	categories	category	NOUN
crl-15717	71	8	of	of	ADP
crl-15717	71	9	the	the	DET
crl-15717	71	10	criteria	criterion	NOUN
crl-15717	71	11	and	and	CCONJ
crl-15717	71	12	the	the	DET
crl-15717	71	13	items	item	NOUN
crl-15717	71	14	associated	associate	VERB
crl-15717	71	15	with	with	ADP
crl-15717	71	16	each	each	DET
crl-15717	71	17	category	category	NOUN
crl-15717	71	18	.	.	PUNCT
crl-15717	72	1	a	a	DET
crl-15717	72	2	total	total	NOUN
crl-15717	72	3	of	of	ADP
crl-15717	72	4	eighteen	eighteen	NUM
crl-15717	72	5	items	item	NOUN
crl-15717	72	6	were	be	AUX
crl-15717	72	7	part	part	NOUN
crl-15717	72	8	of	of	ADP
crl-15717	72	9	the	the	DET
crl-15717	72	10	mbnqa	mbnqa	NOUN
crl-15717	72	11	criteria	criterion	NOUN
crl-15717	72	12	structure	structure	NOUN
crl-15717	72	13	.	.	PUNCT
crl-15717	73	1	(	(	PUNCT
crl-15717	73	2	see	see	VERB
crl-15717	73	3	table	table	NOUN
crl-15717	73	4	1	1	NUM
crl-15717	73	5	.	.	PUNCT
crl-15717	73	6	)	)	PUNCT
crl-15717	74	1	the	the	DET
crl-15717	74	2	initial	initial	ADJ
crl-15717	74	3	set	set	NOUN
crl-15717	74	4	of	of	ADP
crl-15717	74	5	library	library	NOUN
crl-15717	74	6	critical	critical	ADJ
crl-15717	74	7	processes	process	NOUN
crl-15717	74	8	and	and	CCONJ
crl-15717	74	9	performance	performance	NOUN
crl-15717	74	10	measures	measure	NOUN
crl-15717	74	11	aligned	align	VERB
crl-15717	74	12	to	to	ADP
crl-15717	74	13	the	the	DET
crl-15717	74	14	mbnqa	mbnqa	NOUN
crl-15717	74	15	criteria	criterion	NOUN
crl-15717	74	16	were	be	AUX
crl-15717	74	17	derived	derive	VERB
crl-15717	74	18	from	from	ADP
crl-15717	74	19	the	the	DET
crl-15717	74	20	literature	literature	NOUN
crl-15717	74	21	,	,	PUNCT
crl-15717	74	22	and	and	CCONJ
crl-15717	74	23	were	be	AUX
crl-15717	74	24	refined	refine	VERB
crl-15717	74	25	and	and	CCONJ
crl-15717	74	26	revised	revise	VERB
crl-15717	74	27	based	base	VERB
crl-15717	74	28	on	on	ADP
crl-15717	74	29	march	march	PROPN
crl-15717	74	30	2005	2005	NUM
crl-15717	74	31	the	the	DET
crl-15717	74	32	advice	advice	NOUN
crl-15717	74	33	of	of	ADP
crl-15717	74	34	experts	expert	NOUN
crl-15717	74	35	on	on	ADP
crl-15717	74	36	an	an	DET
crl-15717	74	37	instrument	instrument	NOUN
crl-15717	74	38	review	review	NOUN
crl-15717	74	39	panel	panel	NOUN
crl-15717	74	40	.	.	PUNCT
crl-15717	75	1	a	a	DET
crl-15717	75	2	common	common	ADJ
crl-15717	75	3	delphi	delphi	NOUN
crl-15717	75	4	method	method	NOUN
crl-15717	75	5	practice	practice	NOUN
crl-15717	75	6	is	be	AUX
crl-15717	75	7	to	to	PART
crl-15717	75	8	use	use	VERB
crl-15717	75	9	a	a	DET
crl-15717	75	10	preliminary	preliminary	ADJ
crl-15717	75	11	or	or	CCONJ
crl-15717	75	12	first	first	ADJ
crl-15717	75	13	questionnaire	questionnaire	NOUN
crl-15717	75	14	as	as	ADP
crl-15717	75	15	an	an	DET
crl-15717	75	16	exploration	exploration	NOUN
crl-15717	75	17	of	of	ADP
crl-15717	75	18	the	the	DET
crl-15717	75	19	subject	subject	NOUN
crl-15717	75	20	and	and	CCONJ
crl-15717	75	21	to	to	PART
crl-15717	75	22	seek	seek	VERB
crl-15717	75	23	further	further	ADJ
crl-15717	75	24	information	information	NOUN
crl-15717	75	25	for	for	ADP
crl-15717	75	26	the	the	DET
crl-15717	75	27	final	final	ADJ
crl-15717	75	28	instruments	instrument	NOUN
crl-15717	75	29	to	to	PART
crl-15717	75	30	be	be	AUX
crl-15717	75	31	used.33	used.33	NOUN
crl-15717	75	32	prior	prior	ADV
crl-15717	75	33	to	to	ADP
crl-15717	75	34	the	the	DET
crl-15717	75	35	creation	creation	NOUN
crl-15717	75	36	of	of	ADP
crl-15717	75	37	the	the	DET
crl-15717	75	38	critical	critical	ADJ
crl-15717	75	39	processes	process	NOUN
crl-15717	75	40	and	and	CCONJ
crl-15717	75	41	performance	performance	NOUN
crl-15717	75	42	measures	measure	NOUN
crl-15717	75	43	review	review	VERB
crl-15717	75	44	instrument	instrument	NOUN
crl-15717	75	45	,	,	PUNCT
crl-15717	75	46	the	the	DET
crl-15717	75	47	1999	1999	NUM
crl-15717	75	48	malcolm	malcolm	PROPN
crl-15717	75	49	baldrige	baldrige	PROPN
crl-15717	75	50	national	national	PROPN
crl-15717	75	51	quality	quality	PROPN
crl-15717	75	52	award	award	PROPN
crl-15717	75	53	’s	’s	PART
crl-15717	75	54	education	education	NOUN
crl-15717	75	55	criteria	criterion	NOUN
crl-15717	75	56	for	for	ADP
crl-15717	75	57	performance	performance	NOUN
crl-15717	75	58	excellence	excellence	NOUN
crl-15717	75	59	were	be	AUX
crl-15717	75	60	examined	examine	VERB
crl-15717	75	61	carefully	carefully	ADV
crl-15717	75	62	and	and	CCONJ
crl-15717	75	63	revised	revise	VERB
crl-15717	75	64	to	to	PART
crl-15717	75	65	reflect	reflect	VERB
crl-15717	75	66	terminology	terminology	NOUN
crl-15717	75	67	more	more	ADV
crl-15717	75	68	appropriate	appropriate	ADJ
crl-15717	75	69	for	for	ADP
crl-15717	75	70	the	the	DET
crl-15717	75	71	library	library	NOUN
crl-15717	75	72	profession	profession	NOUN
crl-15717	75	73	and	and	CCONJ
crl-15717	75	74	libraries	library	NOUN
crl-15717	75	75	as	as	ADP
crl-15717	75	76	institutions	institution	NOUN
crl-15717	75	77	.	.	PUNCT
crl-15717	76	1	development	development	NOUN
crl-15717	76	2	of	of	ADP
crl-15717	76	3	the	the	DET
crl-15717	76	4	critical	critical	ADJ
crl-15717	76	5	processes	process	NOUN
crl-15717	76	6	and	and	CCONJ
crl-15717	76	7	performance	performance	NOUN
crl-15717	76	8	measures	measure	NOUN
crl-15717	76	9	within	within	ADP
crl-15717	76	10	this	this	DET
crl-15717	76	11	structure	structure	NOUN
crl-15717	76	12	,	,	PUNCT
crl-15717	76	13	a	a	DET
crl-15717	76	14	series	series	NOUN
crl-15717	76	15	of	of	ADP
crl-15717	76	16	critical	critical	ADJ
crl-15717	76	17	processes	process	NOUN
crl-15717	76	18	and	and	CCONJ
crl-15717	76	19	performance	performance	NOUN
crl-15717	76	20	measures	measure	NOUN
crl-15717	76	21	was	be	AUX
crl-15717	76	22	devised	devise	VERB
crl-15717	76	23	for	for	ADP
crl-15717	76	24	each	each	PRON
crl-15717	76	25	of	of	ADP
crl-15717	76	26	the	the	DET
crl-15717	76	27	eighteen	eighteen	NUM
crl-15717	76	28	items	item	NOUN
crl-15717	76	29	.	.	PUNCT
crl-15717	77	1	a	a	DET
crl-15717	77	2	critical	critical	ADJ
crl-15717	77	3	process	process	NOUN
crl-15717	77	4	was	be	AUX
crl-15717	77	5	defined	define	VERB
crl-15717	77	6	as	as	ADP
crl-15717	77	7	that	that	DET
crl-15717	77	8	method	method	NOUN
crl-15717	77	9	or	or	CCONJ
crl-15717	77	10	strategy	strategy	NOUN
crl-15717	77	11	by	by	ADP
crl-15717	77	12	which	which	PRON
crl-15717	77	13	a	a	DET
crl-15717	77	14	library	library	NOUN
crl-15717	77	15	addresses	address	VERB
crl-15717	77	16	a	a	DET
crl-15717	77	17	specific	specific	ADJ
crl-15717	77	18	function	function	NOUN
crl-15717	77	19	and	and	CCONJ
crl-15717	77	20	has	have	AUX
crl-15717	77	21	been	be	AUX
crl-15717	77	22	found	find	VERB
crl-15717	77	23	to	to	PART
crl-15717	77	24	produce	produce	VERB
crl-15717	77	25	results	result	NOUN
crl-15717	77	26	that	that	PRON
crl-15717	77	27	are	be	AUX
crl-15717	77	28	replicable	replicable	ADJ
crl-15717	77	29	over	over	ADP
crl-15717	77	30	time	time	NOUN
crl-15717	77	31	.	.	PUNCT
crl-15717	78	1	a	a	DET
crl-15717	78	2	performance	performance	NOUN
crl-15717	78	3	measure	measure	NOUN
crl-15717	78	4	was	be	AUX
crl-15717	78	5	defined	define	VERB
crl-15717	78	6	as	as	ADP
crl-15717	78	7	numerical	numerical	ADJ
crl-15717	78	8	information	information	NOUN
crl-15717	78	9	on	on	ADP
crl-15717	78	10	the	the	DET
crl-15717	78	11	results	result	NOUN
crl-15717	78	12	of	of	ADP
crl-15717	78	13	processes	process	NOUN
crl-15717	78	14	,	,	PUNCT
crl-15717	78	15	production	production	NOUN
crl-15717	78	16	,	,	PUNCT
crl-15717	78	17	and	and	CCONJ
crl-15717	78	18	services	service	NOUN
crl-15717	78	19	that	that	PRON
crl-15717	78	20	quantifies	quantifie	NOUN
crl-15717	78	21	input	input	VERB
crl-15717	78	22	,	,	PUNCT
crl-15717	78	23	output	output	NOUN
crl-15717	78	24	,	,	PUNCT
crl-15717	78	25	and	and	CCONJ
crl-15717	78	26	factors	factor	NOUN
crl-15717	78	27	influencing	influence	VERB
crl-15717	78	28	those	those	DET
crl-15717	78	29	processes	process	NOUN
crl-15717	78	30	,	,	PUNCT
crl-15717	78	31	production	production	NOUN
crl-15717	78	32	,	,	PUNCT
crl-15717	78	33	and	and	CCONJ
crl-15717	78	34	services	service	NOUN
crl-15717	78	35	for	for	ADP
crl-15717	78	36	the	the	DET
crl-15717	78	37	purpose	purpose	NOUN
crl-15717	78	38	of	of	ADP
crl-15717	78	39	rating	rating	NOUN
crl-15717	78	40	or	or	CCONJ
crl-15717	78	41	evaluating	evaluate	VERB
crl-15717	78	42	them	they	PRON
crl-15717	78	43	for	for	ADP
crl-15717	78	44	quality	quality	NOUN
crl-15717	78	45	and	and	CCONJ
crl-15717	78	46	potential	potential	NOUN
crl-15717	78	47	for	for	ADP
crl-15717	78	48	improvement	improvement	NOUN
crl-15717	78	49	.	.	PUNCT
crl-15717	79	1	it	it	PRON
crl-15717	79	2	was	be	AUX
crl-15717	79	3	assumed	assume	VERB
crl-15717	79	4	that	that	SCONJ
crl-15717	79	5	no	no	DET
crl-15717	79	6	more	more	ADJ
crl-15717	79	7	than	than	ADP
crl-15717	79	8	two	two	NUM
crl-15717	79	9	or	or	CCONJ
crl-15717	79	10	three	three	NUM
crl-15717	79	11	critical	critical	ADJ
crl-15717	79	12	processes	process	NOUN
crl-15717	79	13	for	for	ADP
crl-15717	79	14	each	each	DET
crl-15717	79	15	item	item	NOUN
crl-15717	79	16	should	should	AUX
crl-15717	79	17	be	be	AUX
crl-15717	79	18	in	in	ADP
crl-15717	79	19	each	each	DET
crl-15717	79	20	category	category	NOUN
crl-15717	79	21	in	in	ADP
crl-15717	79	22	the	the	DET
crl-15717	79	23	final	final	ADJ
crl-15717	79	24	instrument	instrument	NOUN
crl-15717	79	25	and	and	CCONJ
crl-15717	79	26	no	no	PRON
crl-15717	79	27	more	more	ADJ
crl-15717	79	28	than	than	ADP
crl-15717	79	29	one	one	NUM
crl-15717	79	30	or	or	CCONJ
crl-15717	79	31	two	two	NUM
crl-15717	79	32	performance	performance	NOUN
crl-15717	79	33	measures	measure	NOUN
crl-15717	79	34	for	for	ADP
crl-15717	79	35	each	each	DET
crl-15717	79	36	critical	critical	ADJ
crl-15717	79	37	process	process	NOUN
crl-15717	79	38	in	in	ADP
crl-15717	79	39	order	order	NOUN
crl-15717	79	40	to	to	PART
crl-15717	79	41	reduce	reduce	VERB
crl-15717	79	42	the	the	DET
crl-15717	79	43	length	length	NOUN
crl-15717	79	44	of	of	ADP
crl-15717	79	45	the	the	DET
crl-15717	79	46	instrument	instrument	NOUN
crl-15717	79	47	and	and	CCONJ
crl-15717	79	48	encourage	encourage	VERB
crl-15717	79	49	participation	participation	NOUN
crl-15717	79	50	and	and	CCONJ
crl-15717	79	51	to	to	PART
crl-15717	79	52	focus	focus	VERB
crl-15717	79	53	on	on	ADP
crl-15717	79	54	core	core	NOUN
crl-15717	79	55	processes	process	NOUN
crl-15717	79	56	that	that	PRON
crl-15717	79	57	were	be	AUX
crl-15717	79	58	deemed	deem	VERB
crl-15717	79	59	to	to	PART
crl-15717	79	60	be	be	AUX
crl-15717	79	61	high	high	ADJ
crl-15717	79	62	priority	priority	NOUN
crl-15717	79	63	.	.	PUNCT
crl-15717	80	1	wording	word	VERB
crl-15717	80	2	for	for	ADP
crl-15717	80	3	the	the	DET
crl-15717	80	4	specific	specific	ADJ
crl-15717	80	5	critical	critical	ADJ
crl-15717	80	6	processes	process	NOUN
crl-15717	80	7	was	be	AUX
crl-15717	80	8	aided	aid	VERB
crl-15717	80	9	by	by	ADP
crl-15717	80	10	the	the	DET
crl-15717	80	11	explanation	explanation	NOUN
crl-15717	80	12	of	of	ADP
crl-15717	80	13	each	each	DET
crl-15717	80	14	item	item	NOUN
crl-15717	80	15	within	within	ADP
crl-15717	80	16	the	the	DET
crl-15717	80	17	subsequent	subsequent	ADJ
crl-15717	80	18	text	text	NOUN
crl-15717	80	19	of	of	ADP
crl-15717	80	20	the	the	DET
crl-15717	80	21	mnbqa	mnbqa	NOUN
crl-15717	80	22	booklet	booklet	NOUN
crl-15717	80	23	in	in	ADP
crl-15717	80	24	which	which	PRON
crl-15717	80	25	the	the	DET
crl-15717	80	26	categories	category	NOUN
crl-15717	80	27	and	and	CCONJ
crl-15717	80	28	items	item	NOUN
crl-15717	80	29	were	be	AUX
crl-15717	80	30	published	publish	VERB
crl-15717	80	31	.	.	PUNCT
crl-15717	81	1	revi	revi	PROPN
crl-15717	81	2	sions	sion	NOUN
crl-15717	81	3	of	of	ADP
crl-15717	81	4	the	the	DET
crl-15717	81	5	initial	initial	ADJ
crl-15717	81	6	wording	wording	NOUN
crl-15717	81	7	were	be	AUX
crl-15717	81	8	made	make	VERB
crl-15717	81	9	to	to	PART
crl-15717	81	10	reflect	reflect	VERB
crl-15717	81	11	terminology	terminology	NOUN
crl-15717	81	12	more	more	ADV
crl-15717	81	13	appropriate	appropriate	ADJ
crl-15717	81	14	for	for	ADP
crl-15717	81	15	libraries	library	NOUN
crl-15717	81	16	.	.	PUNCT
crl-15717	82	1	this	this	DET
crl-15717	82	2	review	review	NOUN
crl-15717	82	3	discovered	discover	VERB
crl-15717	82	4	forty	forty	NUM
crl-15717	82	5	critical	critical	ADJ
crl-15717	82	6	processes	process	NOUN
crl-15717	82	7	,	,	PUNCT
crl-15717	82	8	distributed	distribute	VERB
crl-15717	82	9	across	across	ADP
crl-15717	82	10	the	the	DET
crl-15717	82	11	seven	seven	NUM
crl-15717	82	12	mbnqa	mbnqa	NOUN
crl-15717	82	13	categories	category	NOUN
crl-15717	82	14	.	.	PUNCT
crl-15717	83	1	performance	performance	NOUN
crl-15717	83	2	measures	measure	NOUN
crl-15717	83	3	then	then	ADV
crl-15717	83	4	were	be	AUX
crl-15717	83	5	sought	seek	VERB
crl-15717	83	6	for	for	ADP
crl-15717	83	7	each	each	DET
crl-15717	83	8	process	process	NOUN
crl-15717	83	9	identified	identify	VERB
crl-15717	83	10	in	in	ADP
crl-15717	83	11	the	the	DET
crl-15717	83	12	first	first	ADJ
crl-15717	83	13	instrument	instrument	NOUN
crl-15717	83	14	.	.	PUNCT
crl-15717	84	1	an	an	DET
crl-15717	84	2	extensive	extensive	ADJ
crl-15717	84	3	search	search	NOUN
crl-15717	84	4	of	of	ADP
crl-15717	84	5	the	the	DET
crl-15717	84	6	literature	literature	NOUN
crl-15717	84	7	was	be	AUX
crl-15717	84	8	made	make	VERB
crl-15717	84	9	to	to	PART
crl-15717	84	10	determine	determine	VERB
crl-15717	84	11	the	the	DET
crl-15717	84	12	state	state	NOUN
crl-15717	84	13	of	of	ADP
crl-15717	84	14	performance	performance	NOUN
crl-15717	84	15	measures	measure	NOUN
crl-15717	84	16	for	for	ADP
crl-15717	84	17	academic	academic	ADJ
crl-15717	84	18	libraries	library	NOUN
crl-15717	84	19	and	and	CCONJ
crl-15717	84	20	to	to	PART
crl-15717	84	21	formulate	formulate	VERB
crl-15717	84	22	appropriate	appropriate	ADJ
crl-15717	84	23	academic	academic	ADJ
crl-15717	84	24	library	library	NOUN
crl-15717	84	25	critical	critical	ADJ
crl-15717	84	26	processes	process	VERB
crl-15717	84	27	155	155	NUM
crl-15717	84	28	measures	measure	NOUN
crl-15717	84	29	for	for	ADP
crl-15717	84	30	libraries	library	NOUN
crl-15717	84	31	implementing	implement	VERB
crl-15717	84	32	cqi	cqi	NOUN
crl-15717	84	33	.	.	PUNCT
crl-15717	85	1	performance	performance	NOUN
crl-15717	85	2	measures	measure	NOUN
crl-15717	85	3	were	be	AUX
crl-15717	85	4	sought	seek	VERB
crl-15717	85	5	in	in	ADP
crl-15717	85	6	known	know	VERB
crl-15717	85	7	texts	text	NOUN
crl-15717	85	8	on	on	ADP
crl-15717	85	9	performance	performance	NOUN
crl-15717	85	10	measurement	measurement	NOUN
crl-15717	85	11	in	in	ADP
crl-15717	85	12	libraries	library	NOUN
crl-15717	85	13	,	,	PUNCT
crl-15717	85	14	especially	especially	ADV
crl-15717	85	15	works	work	VERB
crl-15717	85	16	by	by	ADP
crl-15717	85	17	f.w	f.w	PROPN
crl-15717	85	18	.	.	PROPN
crl-15717	85	19	lancaster	lancaster	PROPN
crl-15717	85	20	,	,	PUNCT
crl-15717	85	21	p.b	p.b	PROPN
crl-15717	85	22	.	.	PROPN
crl-15717	85	23	kantor	kantor	PROPN
crl-15717	85	24	,	,	PUNCT
crl-15717	85	25	d.e	d.e	PROPN
crl-15717	85	26	.	.	PROPN
crl-15717	85	27	riggs	riggs	PROPN
crl-15717	85	28	,	,	PUNCT
crl-15717	85	29	and	and	CCONJ
crl-15717	85	30	peter	peter	PROPN
crl-15717	85	31	hernon.34–37	hernon.34–37	PROPN
crl-15717	85	32	publications	publication	NOUN
crl-15717	85	33	of	of	ADP
crl-15717	85	34	the	the	DET
crl-15717	85	35	arl	arl	PROPN
crl-15717	85	36	were	be	AUX
crl-15717	85	37	examined	examine	VERB
crl-15717	85	38	for	for	ADP
crl-15717	85	39	performance	performance	NOUN
crl-15717	85	40	measures	measure	NOUN
crl-15717	85	41	,	,	PUNCT
crl-15717	85	42	as	as	ADV
crl-15717	85	43	well	well	ADV
crl-15717	85	44	.	.	PUNCT
crl-15717	86	1	publications	publication	NOUN
crl-15717	86	2	that	that	PRON
crl-15717	86	3	have	have	AUX
crl-15717	86	4	analyzed	analyze	VERB
crl-15717	86	5	and	and	CCONJ
crl-15717	86	6	interpreted	interpret	VERB
crl-15717	86	7	the	the	DET
crl-15717	86	8	malcolm	malcolm	PROPN
crl-15717	86	9	baldrige	baldrige	PROPN
crl-15717	86	10	national	national	PROPN
crl-15717	86	11	quality	quality	PROPN
crl-15717	86	12	award	award	NOUN
crl-15717	86	13	criteria	criterion	NOUN
crl-15717	86	14	for	for	ADP
crl-15717	86	15	the	the	DET
crl-15717	86	16	annual	annual	ADJ
crl-15717	86	17	mbnqa	mbnqa	NOUN
crl-15717	86	18	awards	award	NOUN
crl-15717	86	19	also	also	ADV
crl-15717	86	20	table	table	VERB
crl-15717	86	21	1	1	NUM
crl-15717	86	22	malcolm	malcolm	PROPN
crl-15717	86	23	baldrige	baldrige	PROPN
crl-15717	86	24	national	national	PROPN
crl-15717	86	25	quality	quality	PROPN
crl-15717	86	26	award	award	PROPN
crl-15717	86	27	’s	’s	PART
crl-15717	86	28	education	education	NOUN
crl-15717	86	29	criteria	criterion	NOUN
crl-15717	86	30	for	for	ADP
crl-15717	86	31	performance	performance	NOUN
crl-15717	86	32	excellence	excellence	NOUN
crl-15717	86	33	,	,	PUNCT
crl-15717	86	34	by	by	ADP
crl-15717	86	35	category	category	NOUN
crl-15717	86	36	and	and	CCONJ
crl-15717	86	37	items	item	NOUN
crl-15717	86	38	malcolm	malcolm	PROPN
crl-15717	86	39	baldrige	baldrige	PROPN
crl-15717	86	40	national	national	PROPN
crl-15717	86	41	quality	quality	PROPN
crl-15717	86	42	award	award	PROPN
crl-15717	86	43	’s	’s	PART
crl-15717	86	44	education	education	NOUN
crl-15717	86	45	criteria	criterion	NOUN
crl-15717	86	46	for	for	ADP
crl-15717	86	47	performance	performance	NOUN
crl-15717	86	48	excellence	excellence	NOUN
crl-15717	86	49	:	:	PUNCT
crl-15717	86	50	categories	category	NOUN
crl-15717	86	51	and	and	CCONJ
crl-15717	86	52	items	item	NOUN
crl-15717	86	53	category	category	NOUN
crl-15717	86	54	1	1	NUM
crl-15717	86	55	:	:	PUNCT
crl-15717	86	56	leadership	leadership	NOUN
crl-15717	86	57	item	item	NOUN
crl-15717	86	58	1	1	NUM
crl-15717	86	59	:	:	PUNCT
crl-15717	86	60	leadership	leadership	NOUN
crl-15717	86	61	system	system	NOUN
crl-15717	86	62	item	item	NOUN
crl-15717	86	63	2	2	NUM
crl-15717	86	64	:	:	PUNCT
crl-15717	86	65	public	public	ADJ
crl-15717	86	66	responsibility	responsibility	NOUN
crl-15717	86	67	and	and	CCONJ
crl-15717	86	68	citizenship	citizenship	NOUN
crl-15717	86	69	category	category	NOUN
crl-15717	86	70	2	2	NUM
crl-15717	86	71	:	:	PUNCT
crl-15717	86	72	strategic	strategic	ADJ
crl-15717	86	73	planning	planning	NOUN
crl-15717	86	74	item	item	NOUN
crl-15717	86	75	1	1	NUM
crl-15717	86	76	:	:	PUNCT
crl-15717	86	77	strategic	strategic	ADJ
crl-15717	86	78	development	development	NOUN
crl-15717	86	79	process	process	NOUN
crl-15717	86	80	item	item	NOUN
crl-15717	86	81	2	2	NUM
crl-15717	86	82	:	:	PUNCT
crl-15717	86	83	organizational	organizational	ADJ
crl-15717	86	84	strategy	strategy	NOUN
crl-15717	86	85	category	category	NOUN
crl-15717	86	86	3	3	NUM
crl-15717	86	87	:	:	PUNCT
crl-15717	86	88	student	student	NOUN
crl-15717	86	89	and	and	CCONJ
crl-15717	86	90	stakeholder	stakeholder	NOUN
crl-15717	86	91	focus	focus	NOUN
crl-15717	86	92	item	item	NOUN
crl-15717	86	93	1	1	NUM
crl-15717	86	94	:	:	PUNCT
crl-15717	86	95	knowledge	knowledge	NOUN
crl-15717	86	96	of	of	ADP
crl-15717	86	97	student	student	NOUN
crl-15717	86	98	needs	need	NOUN
crl-15717	86	99	and	and	CCONJ
crl-15717	86	100	expectations	expectation	NOUN
crl-15717	86	101	item	item	NOUN
crl-15717	86	102	2	2	NUM
crl-15717	86	103	:	:	PUNCT
crl-15717	86	104	student	student	NOUN
crl-15717	86	105	and	and	CCONJ
crl-15717	86	106	stakeholder	stakeholder	NOUN
crl-15717	86	107	satisfaction	satisfaction	NOUN
crl-15717	86	108	and	and	CCONJ
crl-15717	86	109	relationship	relationship	NOUN
crl-15717	86	110	enhancement	enhancement	NOUN
crl-15717	86	111	category	category	NOUN
crl-15717	86	112	4	4	NUM
crl-15717	86	113	:	:	PUNCT
crl-15717	86	114	information	information	NOUN
crl-15717	86	115	and	and	CCONJ
crl-15717	86	116	analysis	analysis	NOUN
crl-15717	86	117	item	item	NOUN
crl-15717	86	118	1	1	NUM
crl-15717	86	119	:	:	PUNCT
crl-15717	86	120	selection	selection	NOUN
crl-15717	86	121	and	and	CCONJ
crl-15717	86	122	use	use	NOUN
crl-15717	86	123	of	of	ADP
crl-15717	86	124	information	information	NOUN
crl-15717	86	125	and	and	CCONJ
crl-15717	86	126	data	datum	NOUN
crl-15717	86	127	item	item	NOUN
crl-15717	86	128	2	2	NUM
crl-15717	86	129	:	:	PUNCT
crl-15717	86	130	selection	selection	NOUN
crl-15717	86	131	and	and	CCONJ
crl-15717	86	132	use	use	NOUN
crl-15717	86	133	of	of	ADP
crl-15717	86	134	comparative	comparative	ADJ
crl-15717	86	135	information	information	NOUN
crl-15717	86	136	and	and	CCONJ
crl-15717	86	137	data	datum	NOUN
crl-15717	86	138	item	item	NOUN
crl-15717	86	139	3	3	NUM
crl-15717	86	140	:	:	PUNCT
crl-15717	86	141	analysis	analysis	NOUN
crl-15717	86	142	and	and	CCONJ
crl-15717	86	143	review	review	NOUN
crl-15717	86	144	of	of	ADP
crl-15717	86	145	performance	performance	NOUN
crl-15717	86	146	category	category	NOUN
crl-15717	86	147	5	5	NUM
crl-15717	86	148	:	:	PUNCT
crl-15717	86	149	faculty	faculty	NOUN
crl-15717	86	150	and	and	CCONJ
crl-15717	86	151	staff	staff	NOUN
crl-15717	86	152	focus	focus	NOUN
crl-15717	86	153	item	item	NOUN
crl-15717	86	154	1	1	NUM
crl-15717	86	155	:	:	PUNCT
crl-15717	86	156	work	work	NOUN
crl-15717	86	157	systems	system	NOUN
crl-15717	86	158	item	item	NOUN
crl-15717	86	159	2	2	NUM
crl-15717	86	160	:	:	PUNCT
crl-15717	86	161	faculty	faculty	NOUN
crl-15717	86	162	and	and	CCONJ
crl-15717	86	163	staff	staff	NOUN
crl-15717	86	164	education	education	NOUN
crl-15717	86	165	,	,	PUNCT
crl-15717	86	166	training	training	NOUN
crl-15717	86	167	,	,	PUNCT
crl-15717	86	168	and	and	CCONJ
crl-15717	86	169	development	development	NOUN
crl-15717	86	170	item	item	NOUN
crl-15717	86	171	3	3	NUM
crl-15717	86	172	:	:	PUNCT
crl-15717	86	173	faculty	faculty	NOUN
crl-15717	86	174	and	and	CCONJ
crl-15717	86	175	staff	staff	NOUN
crl-15717	86	176	well	well	ADV
crl-15717	86	177	-	-	PUNCT
crl-15717	86	178	being	being	NOUN
crl-15717	86	179	and	and	CCONJ
crl-15717	86	180	satisfaction	satisfaction	NOUN
crl-15717	86	181	category	category	NOUN
crl-15717	86	182	6	6	NUM
crl-15717	86	183	:	:	PUNCT
crl-15717	86	184	program	program	NOUN
crl-15717	86	185	and	and	CCONJ
crl-15717	86	186	service	service	NOUN
crl-15717	86	187	delivery	delivery	NOUN
crl-15717	86	188	design	design	NOUN
crl-15717	86	189	and	and	CCONJ
crl-15717	86	190	support	support	NOUN
crl-15717	86	191	item	item	NOUN
crl-15717	86	192	1	1	NUM
crl-15717	86	193	:	:	PUNCT
crl-15717	86	194	program	program	NOUN
crl-15717	86	195	and	and	CCONJ
crl-15717	86	196	service	service	NOUN
crl-15717	86	197	delivery	delivery	NOUN
crl-15717	86	198	design	design	NOUN
crl-15717	86	199	and	and	CCONJ
crl-15717	86	200	delivery	delivery	NOUN
crl-15717	86	201	item	item	NOUN
crl-15717	86	202	2	2	NUM
crl-15717	86	203	:	:	PUNCT
crl-15717	86	204	support	support	NOUN
crl-15717	86	205	processes	process	NOUN
crl-15717	86	206	category	category	NOUN
crl-15717	86	207	7	7	NUM
crl-15717	86	208	:	:	PUNCT
crl-15717	86	209	performance	performance	NOUN
crl-15717	86	210	results	result	NOUN
crl-15717	86	211	item	item	VERB
crl-15717	86	212	1	1	NUM
crl-15717	86	213	:	:	PUNCT
crl-15717	86	214	student	student	NOUN
crl-15717	86	215	performance	performance	NOUN
crl-15717	86	216	review	review	NOUN
crl-15717	86	217	item	item	NOUN
crl-15717	86	218	2	2	NUM
crl-15717	86	219	:	:	PUNCT
crl-15717	86	220	student	student	NOUN
crl-15717	86	221	and	and	CCONJ
crl-15717	86	222	stakeholder	stakeholder	NOUN
crl-15717	86	223	satisfaction	satisfaction	NOUN
crl-15717	86	224	results	result	NOUN
crl-15717	86	225	item	item	VERB
crl-15717	86	226	3	3	NUM
crl-15717	86	227	:	:	PUNCT
crl-15717	86	228	faculty	faculty	NOUN
crl-15717	86	229	and	and	CCONJ
crl-15717	86	230	staff	staff	NOUN
crl-15717	86	231	results	result	VERB
crl-15717	86	232	item	item	VERB
crl-15717	86	233	4	4	NUM
crl-15717	86	234	:	:	PUNCT
crl-15717	86	235	organization	organization	NOUN
crl-15717	86	236	-	-	PUNCT
crl-15717	86	237	specific	specific	ADJ
crl-15717	86	238	results	result	NOUN
crl-15717	86	239	http	http	X
crl-15717	86	240	:	:	PUNCT
crl-15717	86	241	instrument.an	instrument.an	NUM
crl-15717	86	242	156	156	NUM
crl-15717	86	243	college	college	PROPN
crl-15717	86	244	&	&	CCONJ
crl-15717	86	245	research	research	PROPN
crl-15717	86	246	libraries	library	NOUN
crl-15717	86	247	were	be	AUX
crl-15717	86	248	consulted	consult	VERB
crl-15717	86	249	,	,	PUNCT
crl-15717	87	1	especially	especially	ADV
crl-15717	87	2	m.g	m.g	PROPN
crl-15717	87	3	.	.	PROPN
crl-15717	87	4	brown.38	brown.38	PROPN
crl-15717	87	5	furthermore	furthermore	ADV
crl-15717	87	6	,	,	PUNCT
crl-15717	87	7	numerous	numerous	ADJ
crl-15717	87	8	professional	professional	ADJ
crl-15717	87	9	articles	article	NOUN
crl-15717	87	10	in	in	ADP
crl-15717	87	11	library	library	NOUN
crl-15717	87	12	journals	journal	NOUN
crl-15717	87	13	discussing	discuss	VERB
crl-15717	87	14	a	a	DET
crl-15717	87	15	specific	specific	ADJ
crl-15717	87	16	topic	topic	NOUN
crl-15717	87	17	or	or	CCONJ
crl-15717	87	18	performance	performance	NOUN
crl-15717	87	19	measure	measure	NOUN
crl-15717	87	20	were	be	AUX
crl-15717	87	21	reviewed	review	VERB
crl-15717	87	22	and	and	CCONJ
crl-15717	87	23	measures	measure	NOUN
crl-15717	87	24	identified	identify	VERB
crl-15717	87	25	and	and	CCONJ
crl-15717	87	26	revised	revise	VERB
crl-15717	87	27	for	for	ADP
crl-15717	87	28	this	this	DET
crl-15717	87	29	study	study	NOUN
crl-15717	87	30	from	from	ADP
crl-15717	87	31	them	they	PRON
crl-15717	87	32	(	(	PUNCT
crl-15717	87	33	for	for	ADP
crl-15717	87	34	example	example	NOUN
crl-15717	87	35	,	,	PUNCT
crl-15717	87	36	c.	c.	PROPN
crl-15717	87	37	martell	martell	PROPN
crl-15717	87	38	,	,	PUNCT
crl-15717	87	39	c.t	c.t	PROPN
crl-15717	87	40	.	.	PROPN
crl-15717	87	41	townley	townley	PROPN
crl-15717	87	42	,	,	PUNCT
crl-15717	87	43	j.a	j.a	PROPN
crl-15717	87	44	.	.	PROPN
crl-15717	87	45	siggins	siggins	PROPN
crl-15717	87	46	,	,	PUNCT
crl-15717	87	47	h.	h.	PROPN
crl-15717	87	48	ashar	ashar	PROPN
crl-15717	87	49	and	and	CCONJ
crl-15717	87	50	s.	s.	PROPN
crl-15717	87	51	geiger	geiger	PROPN
crl-15717	87	52	,	,	PUNCT
crl-15717	87	53	and	and	CCONJ
crl-15717	87	54	c.	c.	PROPN
crl-15717	87	55	russell39–43	russell39–43	PROPN
crl-15717	87	56	)	)	PUNCT
crl-15717	87	57	.	.	PUNCT
crl-15717	88	1	this	this	DET
crl-15717	88	2	process	process	NOUN
crl-15717	88	3	discovered	discover	VERB
crl-15717	88	4	an	an	DET
crl-15717	88	5	initial	initial	ADJ
crl-15717	88	6	set	set	NOUN
crl-15717	88	7	of	of	ADP
crl-15717	88	8	185	185	NUM
crl-15717	88	9	potential	potential	ADJ
crl-15717	88	10	performance	performance	NOUN
crl-15717	88	11	measures	measure	NOUN
crl-15717	88	12	.	.	PUNCT
crl-15717	89	1	the	the	DET
crl-15717	89	2	instrument	instrument	NOUN
crl-15717	89	3	review	review	NOUN
crl-15717	89	4	panel	panel	NOUN
crl-15717	89	5	phase	phase	NOUN
crl-15717	89	6	from	from	ADP
crl-15717	89	7	the	the	DET
crl-15717	89	8	initial	initial	ADJ
crl-15717	89	9	researcher	researcher	NOUN
crl-15717	89	10	-	-	PUNCT
crl-15717	89	11	developed	develop	VERB
crl-15717	89	12	list	list	NOUN
crl-15717	89	13	of	of	ADP
crl-15717	89	14	processes	process	NOUN
crl-15717	89	15	and	and	CCONJ
crl-15717	89	16	performances	performance	NOUN
crl-15717	89	17	,	,	PUNCT
crl-15717	89	18	a	a	DET
crl-15717	89	19	panel	panel	NOUN
crl-15717	89	20	of	of	ADP
crl-15717	89	21	four	four	NUM
crl-15717	89	22	experts	expert	NOUN
crl-15717	89	23	was	be	AUX
crl-15717	89	24	assembled	assemble	VERB
crl-15717	89	25	to	to	PART
crl-15717	89	26	review	review	VERB
crl-15717	89	27	the	the	DET
crl-15717	89	28	185	185	NUM
crl-15717	89	29	items	item	NOUN
crl-15717	89	30	and	and	CCONJ
crl-15717	89	31	limit	limit	VERB
crl-15717	89	32	them	they	PRON
crl-15717	89	33	to	to	ADP
crl-15717	89	34	no	no	DET
crl-15717	89	35	more	more	ADJ
crl-15717	89	36	than	than	ADP
crl-15717	89	37	two	two	NUM
crl-15717	89	38	critical	critical	ADJ
crl-15717	89	39	processes	process	NOUN
crl-15717	89	40	per	per	ADP
crl-15717	89	41	mbnqa	mbnqa	NOUN
crl-15717	89	42	item	item	NOUN
crl-15717	89	43	and	and	CCONJ
crl-15717	89	44	two	two	NUM
crl-15717	89	45	performance	performance	NOUN
crl-15717	89	46	measures	measure	NOUN
crl-15717	89	47	per	per	ADP
crl-15717	89	48	critical	critical	ADJ
crl-15717	89	49	process	process	NOUN
crl-15717	89	50	.	.	PUNCT
crl-15717	90	1	this	this	DET
crl-15717	90	2	panel	panel	NOUN
crl-15717	90	3	was	be	AUX
crl-15717	90	4	formed	form	VERB
crl-15717	90	5	from	from	ADP
crl-15717	90	6	a	a	DET
crl-15717	90	7	list	list	NOUN
crl-15717	90	8	of	of	ADP
crl-15717	90	9	potential	potential	ADJ
crl-15717	90	10	panelists	panelist	NOUN
crl-15717	90	11	who	who	PRON
crl-15717	90	12	met	meet	VERB
crl-15717	90	13	the	the	DET
crl-15717	90	14	criteria	criterion	NOUN
crl-15717	90	15	for	for	ADP
crl-15717	90	16	selecting	select	VERB
crl-15717	90	17	delphi	delphi	NOUN
crl-15717	90	18	panelists	panelist	NOUN
crl-15717	90	19	as	as	ADP
crl-15717	90	20	a	a	DET
crl-15717	90	21	whole	whole	NOUN
crl-15717	90	22	,	,	PUNCT
crl-15717	90	23	including	include	VERB
crl-15717	90	24	a	a	DET
crl-15717	90	25	university	university	NOUN
crl-15717	90	26	library	library	NOUN
crl-15717	90	27	dean	dean	PROPN
crl-15717	90	28	,	,	PUNCT
crl-15717	90	29	a	a	DET
crl-15717	90	30	former	former	ADJ
crl-15717	90	31	dean	dean	NOUN
crl-15717	90	32	of	of	ADP
crl-15717	90	33	a	a	DET
crl-15717	90	34	graduate	graduate	ADJ
crl-15717	90	35	school	school	NOUN
crl-15717	90	36	of	of	ADP
crl-15717	90	37	library	library	ADJ
crl-15717	90	38	science	science	NOUN
crl-15717	90	39	,	,	PUNCT
crl-15717	90	40	and	and	CCONJ
crl-15717	90	41	two	two	NUM
crl-15717	90	42	members	member	NOUN
crl-15717	90	43	of	of	ADP
crl-15717	90	44	the	the	DET
crl-15717	90	45	arl	arl	PROPN
crl-15717	90	46	’s	’s	PART
crl-15717	90	47	office	office	NOUN
crl-15717	90	48	of	of	ADP
crl-15717	90	49	leadership	leadership	NOUN
crl-15717	90	50	and	and	CCONJ
crl-15717	90	51	management	management	NOUN
crl-15717	90	52	services	service	NOUN
crl-15717	90	53	’	'	PUNCT
crl-15717	90	54	executive	executive	ADJ
crl-15717	90	55	staff	staff	NOUN
crl-15717	90	56	.	.	PUNCT
crl-15717	91	1	this	this	DET
crl-15717	91	2	panel	panel	NOUN
crl-15717	91	3	reviewed	review	VERB
crl-15717	91	4	the	the	DET
crl-15717	91	5	instrument	instrument	NOUN
crl-15717	91	6	to	to	PART
crl-15717	91	7	provide	provide	VERB
crl-15717	91	8	for	for	ADP
crl-15717	91	9	face	face	NOUN
crl-15717	91	10	validity	validity	NOUN
crl-15717	91	11	and	and	CCONJ
crl-15717	91	12	clarity	clarity	NOUN
crl-15717	91	13	and	and	CCONJ
crl-15717	91	14	to	to	PART
crl-15717	91	15	make	make	VERB
crl-15717	91	16	recommendations	recommendation	NOUN
crl-15717	91	17	on	on	ADP
crl-15717	91	18	the	the	DET
crl-15717	91	19	critical	critical	ADJ
crl-15717	91	20	processes	process	NOUN
crl-15717	91	21	and	and	CCONJ
crl-15717	91	22	performance	performance	NOUN
crl-15717	91	23	measures	measure	NOUN
crl-15717	91	24	to	to	PART
crl-15717	91	25	be	be	AUX
crl-15717	91	26	included	include	VERB
crl-15717	91	27	.	.	PUNCT
crl-15717	92	1	in	in	ADP
crl-15717	92	2	examining	examine	VERB
crl-15717	92	3	this	this	DET
crl-15717	92	4	initial	initial	ADJ
crl-15717	92	5	list	list	NOUN
crl-15717	92	6	,	,	PUNCT
crl-15717	92	7	the	the	DET
crl-15717	92	8	participants	participant	NOUN
crl-15717	92	9	were	be	AUX
crl-15717	92	10	asked	ask	VERB
crl-15717	92	11	to	to	PART
crl-15717	92	12	place	place	VERB
crl-15717	92	13	the	the	DET
crl-15717	92	14	critical	critical	ADJ
crl-15717	92	15	processes	process	NOUN
crl-15717	92	16	and	and	CCONJ
crl-15717	92	17	performance	performance	NOUN
crl-15717	92	18	measures	measure	NOUN
crl-15717	92	19	in	in	ADP
crl-15717	92	20	priority	priority	NOUN
crl-15717	92	21	order	order	NOUN
crl-15717	92	22	.	.	PUNCT
crl-15717	93	1	the	the	DET
crl-15717	93	2	wording	wording	NOUN
crl-15717	93	3	of	of	ADP
crl-15717	93	4	the	the	DET
crl-15717	93	5	critical	critical	ADJ
crl-15717	93	6	processes	process	NOUN
crl-15717	93	7	and	and	CCONJ
crl-15717	93	8	performance	performance	NOUN
crl-15717	93	9	measures	measure	NOUN
crl-15717	93	10	was	be	AUX
crl-15717	93	11	revised	revise	VERB
crl-15717	93	12	based	base	VERB
crl-15717	93	13	on	on	ADP
crl-15717	93	14	the	the	DET
crl-15717	93	15	recommendations	recommendation	NOUN
crl-15717	93	16	of	of	ADP
crl-15717	93	17	this	this	DET
crl-15717	93	18	panel	panel	NOUN
crl-15717	93	19	,	,	PUNCT
crl-15717	93	20	as	as	ADV
crl-15717	93	21	well	well	ADV
crl-15717	93	22	.	.	PUNCT
crl-15717	94	1	from	from	ADP
crl-15717	94	2	this	this	DET
crl-15717	94	3	review	review	NOUN
crl-15717	94	4	,	,	PUNCT
crl-15717	94	5	the	the	DET
crl-15717	94	6	top	top	ADJ
crl-15717	94	7	two	two	NUM
crl-15717	94	8	critical	critical	ADJ
crl-15717	94	9	processes	process	NOUN
crl-15717	94	10	for	for	ADP
crl-15717	94	11	each	each	DET
crl-15717	94	12	item	item	NOUN
crl-15717	94	13	and	and	CCONJ
crl-15717	94	14	top	top	VERB
crl-15717	94	15	two	two	NUM
crl-15717	94	16	performance	performance	NOUN
crl-15717	94	17	measures	measure	NOUN
crl-15717	94	18	remained	remain	VERB
crl-15717	94	19	on	on	ADP
crl-15717	94	20	the	the	DET
crl-15717	94	21	compiled	compile	VERB
crl-15717	94	22	list	list	NOUN
crl-15717	94	23	.	.	PUNCT
crl-15717	95	1	where	where	SCONJ
crl-15717	95	2	there	there	PRON
crl-15717	95	3	were	be	VERB
crl-15717	95	4	discrepancies	discrepancy	NOUN
crl-15717	95	5	among	among	ADP
crl-15717	95	6	the	the	DET
crl-15717	95	7	panelists	panelist	NOUN
crl-15717	95	8	,	,	PUNCT
crl-15717	95	9	electronic	electronic	ADJ
crl-15717	95	10	messages	message	NOUN
crl-15717	95	11	were	be	AUX
crl-15717	95	12	sent	send	VERB
crl-15717	95	13	to	to	PART
crl-15717	95	14	solicit	solicit	VERB
crl-15717	95	15	agreement	agreement	NOUN
crl-15717	95	16	to	to	PART
crl-15717	95	17	secure	secure	VERB
crl-15717	95	18	only	only	ADV
crl-15717	95	19	two	two	NUM
crl-15717	95	20	critical	critical	ADJ
crl-15717	95	21	processes	process	NOUN
crl-15717	95	22	for	for	ADP
crl-15717	95	23	each	each	DET
crl-15717	95	24	item	item	NOUN
crl-15717	95	25	and	and	CCONJ
crl-15717	95	26	two	two	NUM
crl-15717	95	27	performance	performance	NOUN
crl-15717	95	28	measures	measure	NOUN
crl-15717	95	29	for	for	ADP
crl-15717	95	30	each	each	DET
crl-15717	95	31	critical	critical	ADJ
crl-15717	95	32	process	process	NOUN
crl-15717	95	33	.	.	PUNCT
crl-15717	96	1	this	this	PRON
crl-15717	96	2	completed	complete	VERB
crl-15717	96	3	the	the	DET
crl-15717	96	4	first	first	ADJ
crl-15717	96	5	phase	phase	NOUN
crl-15717	96	6	.	.	PUNCT
crl-15717	97	1	march	march	PROPN
crl-15717	97	2	2005	2005	NUM
crl-15717	97	3	the	the	DET
crl-15717	97	4	delphi	delphi	NOUN
crl-15717	97	5	review	review	NOUN
crl-15717	97	6	phase	phase	NOUN
crl-15717	97	7	for	for	ADP
crl-15717	97	8	the	the	DET
crl-15717	97	9	delphi	delphi	NOUN
crl-15717	97	10	review	review	NOUN
crl-15717	97	11	phase	phase	NOUN
crl-15717	97	12	,	,	PUNCT
crl-15717	97	13	a	a	DET
crl-15717	97	14	second	second	ADJ
crl-15717	97	15	instrument	instrument	NOUN
crl-15717	97	16	was	be	AUX
crl-15717	97	17	designed	design	VERB
crl-15717	97	18	to	to	PART
crl-15717	97	19	be	be	AUX
crl-15717	97	20	an	an	DET
crl-15717	97	21	iterative	iterative	ADJ
crl-15717	97	22	questionnaire	questionnaire	NOUN
crl-15717	97	23	with	with	ADP
crl-15717	97	24	anonymous	anonymous	ADJ
crl-15717	97	25	feedback	feedback	NOUN
crl-15717	97	26	in	in	ADP
crl-15717	97	27	two	two	NUM
crl-15717	97	28	iterations	iteration	NOUN
crl-15717	97	29	.	.	PUNCT
crl-15717	98	1	for	for	ADP
crl-15717	98	2	the	the	DET
crl-15717	98	3	delphi	delphi	NOUN
crl-15717	98	4	panel	panel	NOUN
crl-15717	98	5	,	,	PUNCT
crl-15717	98	6	the	the	DET
crl-15717	98	7	instrument	instrument	NOUN
crl-15717	98	8	was	be	AUX
crl-15717	98	9	structured	structure	VERB
crl-15717	98	10	in	in	ADP
crl-15717	98	11	the	the	DET
crl-15717	98	12	same	same	ADJ
crl-15717	98	13	manner	manner	NOUN
crl-15717	98	14	as	as	ADP
crl-15717	98	15	the	the	DET
crl-15717	98	16	instrument	instrument	NOUN
crl-15717	98	17	from	from	ADP
crl-15717	98	18	the	the	DET
crl-15717	98	19	first	first	ADJ
crl-15717	98	20	phase	phase	NOUN
crl-15717	98	21	,	,	PUNCT
crl-15717	98	22	using	use	VERB
crl-15717	98	23	the	the	DET
crl-15717	98	24	structure	structure	NOUN
crl-15717	98	25	of	of	ADP
crl-15717	98	26	the	the	DET
crl-15717	98	27	seven	seven	NUM
crl-15717	98	28	categories	category	NOUN
crl-15717	98	29	and	and	CCONJ
crl-15717	98	30	eighteen	eighteen	NUM
crl-15717	98	31	items	item	NOUN
crl-15717	98	32	of	of	ADP
crl-15717	98	33	the	the	DET
crl-15717	98	34	mbnqa	mbnqa	NOUN
crl-15717	98	35	’s	’s	PART
crl-15717	98	36	education	education	NOUN
crl-15717	98	37	criteria	criterion	NOUN
crl-15717	98	38	for	for	ADP
crl-15717	98	39	performance	performance	NOUN
crl-15717	98	40	excellence	excellence	NOUN
crl-15717	98	41	(	(	PUNCT
crl-15717	98	42	table	table	NOUN
crl-15717	98	43	1	1	NUM
crl-15717	98	44	)	)	PUNCT
crl-15717	98	45	.	.	PUNCT
crl-15717	99	1	fourpoint	fourpoint	ADJ
crl-15717	99	2	,	,	PUNCT
crl-15717	99	3	likert	likert	ADJ
crl-15717	99	4	-	-	PUNCT
crl-15717	99	5	type	type	NOUN
crl-15717	99	6	scales	scale	NOUN
crl-15717	99	7	,	,	PUNCT
crl-15717	99	8	however	however	ADV
crl-15717	99	9	,	,	PUNCT
crl-15717	99	10	were	be	AUX
crl-15717	99	11	added	add	VERB
crl-15717	99	12	with	with	ADP
crl-15717	99	13	each	each	DET
crl-15717	99	14	critical	critical	ADJ
crl-15717	99	15	process	process	NOUN
crl-15717	99	16	and	and	CCONJ
crl-15717	99	17	performance	performance	NOUN
crl-15717	99	18	measure	measure	NOUN
crl-15717	99	19	to	to	PART
crl-15717	99	20	enable	enable	VERB
crl-15717	99	21	each	each	DET
crl-15717	99	22	participant	participant	NOUN
crl-15717	99	23	to	to	PART
crl-15717	99	24	score	score	VERB
crl-15717	99	25	each	each	DET
crl-15717	99	26	item	item	NOUN
crl-15717	99	27	on	on	ADP
crl-15717	99	28	the	the	DET
crl-15717	99	29	instrument	instrument	NOUN
crl-15717	99	30	according	accord	VERB
crl-15717	99	31	to	to	ADP
crl-15717	99	32	importance	importance	NOUN
crl-15717	99	33	.	.	PUNCT
crl-15717	100	1	use	use	NOUN
crl-15717	100	2	of	of	ADP
crl-15717	100	3	the	the	DET
crl-15717	100	4	four	four	NUM
crl-15717	100	5	-	-	PUNCT
crl-15717	100	6	point	point	NOUN
crl-15717	100	7	scale	scale	NOUN
crl-15717	100	8	is	be	AUX
crl-15717	100	9	recommended	recommend	VERB
crl-15717	100	10	by	by	ADP
crl-15717	100	11	l.w	l.w	PROPN
crl-15717	100	12	.	.	PROPN
crl-15717	100	13	anderson	anderson	PROPN
crl-15717	100	14	and	and	CCONJ
crl-15717	100	15	others	other	NOUN
crl-15717	100	16	,	,	PUNCT
crl-15717	100	17	along	along	ADP
crl-15717	100	18	with	with	ADP
crl-15717	100	19	other	other	ADJ
crl-15717	100	20	even	even	ADJ
crl-15717	100	21	-	-	PUNCT
crl-15717	100	22	number	number	NOUN
crl-15717	100	23	scales	scale	NOUN
crl-15717	100	24	,	,	PUNCT
crl-15717	100	25	to	to	PART
crl-15717	100	26	avoid	avoid	VERB
crl-15717	100	27	an	an	DET
crl-15717	100	28	option	option	NOUN
crl-15717	100	29	that	that	PRON
crl-15717	100	30	permits	permit	VERB
crl-15717	100	31	a	a	DET
crl-15717	100	32	“	"	PUNCT
crl-15717	100	33	not	not	PART
crl-15717	100	34	sure	sure	ADJ
crl-15717	100	35	”	"	PUNCT
crl-15717	100	36	response.44	response.44	VERB
crl-15717	100	37	the	the	DET
crl-15717	100	38	four	four	NUM
crl-15717	100	39	-	-	PUNCT
crl-15717	100	40	point	point	NOUN
crl-15717	100	41	scale	scale	NOUN
crl-15717	100	42	limits	limit	VERB
crl-15717	100	43	responses	response	NOUN
crl-15717	100	44	to	to	ADP
crl-15717	100	45	two	two	NUM
crl-15717	100	46	degrees	degree	NOUN
crl-15717	100	47	of	of	ADP
crl-15717	100	48	importance	importance	NOUN
crl-15717	100	49	or	or	CCONJ
crl-15717	100	50	unimportance	unimportance	NOUN
crl-15717	100	51	,	,	PUNCT
crl-15717	100	52	for	for	ADP
crl-15717	100	53	example	example	NOUN
crl-15717	100	54	.	.	PUNCT
crl-15717	101	1	the	the	DET
crl-15717	101	2	critical	critical	ADJ
crl-15717	101	3	processes	process	NOUN
crl-15717	101	4	and	and	CCONJ
crl-15717	101	5	performance	performance	NOUN
crl-15717	101	6	measures	measure	NOUN
crl-15717	101	7	identified	identify	VERB
crl-15717	101	8	through	through	ADP
crl-15717	101	9	the	the	DET
crl-15717	101	10	process	process	NOUN
crl-15717	101	11	of	of	ADP
crl-15717	101	12	reviewing	review	VERB
crl-15717	101	13	and	and	CCONJ
crl-15717	101	14	revising	revise	VERB
crl-15717	101	15	the	the	DET
crl-15717	101	16	first	first	ADJ
crl-15717	101	17	instrument	instrument	NOUN
crl-15717	101	18	formed	form	VERB
crl-15717	101	19	the	the	DET
crl-15717	101	20	basis	basis	NOUN
crl-15717	101	21	for	for	ADP
crl-15717	101	22	the	the	DET
crl-15717	101	23	review	review	NOUN
crl-15717	101	24	by	by	ADP
crl-15717	101	25	the	the	DET
crl-15717	101	26	expert	expert	NOUN
crl-15717	101	27	panel	panel	NOUN
crl-15717	101	28	.	.	PUNCT
crl-15717	102	1	each	each	DET
crl-15717	102	2	critical	critical	ADJ
crl-15717	102	3	process	process	NOUN
crl-15717	102	4	and	and	CCONJ
crl-15717	102	5	performance	performance	NOUN
crl-15717	102	6	measure	measure	NOUN
crl-15717	102	7	corresponded	correspond	VERB
crl-15717	102	8	with	with	ADP
crl-15717	102	9	the	the	DET
crl-15717	102	10	appropriate	appropriate	ADJ
crl-15717	102	11	mbnqa	mbnqa	NOUN
crl-15717	102	12	category	category	NOUN
crl-15717	102	13	and	and	CCONJ
crl-15717	102	14	item	item	NOUN
crl-15717	102	15	,	,	PUNCT
crl-15717	102	16	and	and	CCONJ
crl-15717	102	17	so	so	ADV
crl-15717	102	18	processes	process	NOUN
crl-15717	102	19	and	and	CCONJ
crl-15717	102	20	measures	measure	NOUN
crl-15717	102	21	given	give	VERB
crl-15717	102	22	lower	low	ADJ
crl-15717	102	23	priorities	priority	NOUN
crl-15717	102	24	were	be	AUX
crl-15717	102	25	not	not	PART
crl-15717	102	26	included	include	VERB
crl-15717	102	27	.	.	PUNCT
crl-15717	103	1	the	the	DET
crl-15717	103	2	instrument	instrument	NOUN
crl-15717	103	3	was	be	AUX
crl-15717	103	4	designed	design	VERB
crl-15717	103	5	so	so	SCONJ
crl-15717	103	6	that	that	SCONJ
crl-15717	103	7	for	for	ADP
crl-15717	103	8	each	each	DET
crl-15717	103	9	mbnqa	mbnqa	NOUN
crl-15717	103	10	item	item	NOUN
crl-15717	103	11	,	,	PUNCT
crl-15717	103	12	the	the	DET
crl-15717	103	13	corresponding	corresponding	ADJ
crl-15717	103	14	critical	critical	ADJ
crl-15717	103	15	processes	process	NOUN
crl-15717	103	16	and	and	CCONJ
crl-15717	103	17	performance	performance	NOUN
crl-15717	103	18	measures	measure	NOUN
crl-15717	103	19	were	be	AUX
crl-15717	103	20	set	set	VERB
crl-15717	103	21	in	in	ADP
crl-15717	103	22	tabular	tabular	NOUN
crl-15717	103	23	form	form	NOUN
crl-15717	103	24	with	with	ADP
crl-15717	103	25	the	the	DET
crl-15717	103	26	item	item	NOUN
crl-15717	103	27	.	.	PUNCT
crl-15717	104	1	space	space	NOUN
crl-15717	104	2	also	also	ADV
crl-15717	104	3	was	be	AUX
crl-15717	104	4	provided	provide	VERB
crl-15717	104	5	for	for	ADP
crl-15717	104	6	an	an	DET
crl-15717	104	7	additional	additional	ADJ
crl-15717	104	8	critical	critical	ADJ
crl-15717	104	9	process	process	NOUN
crl-15717	104	10	and	and	CCONJ
crl-15717	104	11	an	an	DET
crl-15717	104	12	additional	additional	ADJ
crl-15717	104	13	performance	performance	NOUN
crl-15717	104	14	measure	measure	NOUN
crl-15717	104	15	in	in	ADP
crl-15717	104	16	each	each	DET
crl-15717	104	17	table	table	NOUN
crl-15717	104	18	when	when	SCONJ
crl-15717	104	19	deemed	deem	VERB
crl-15717	104	20	appropriate	appropriate	ADJ
crl-15717	104	21	by	by	ADP
crl-15717	104	22	any	any	DET
crl-15717	104	23	delphi	delphi	NOUN
crl-15717	104	24	panel	panel	NOUN
crl-15717	104	25	expert	expert	NOUN
crl-15717	104	26	.	.	PUNCT
crl-15717	105	1	for	for	ADP
crl-15717	105	2	the	the	DET
crl-15717	105	3	second	second	ADJ
crl-15717	105	4	iteration	iteration	NOUN
crl-15717	105	5	,	,	PUNCT
crl-15717	105	6	the	the	DET
crl-15717	105	7	instrument	instrument	NOUN
crl-15717	105	8	had	have	VERB
crl-15717	105	9	the	the	DET
crl-15717	105	10	same	same	ADJ
crl-15717	105	11	structure	structure	NOUN
crl-15717	105	12	,	,	PUNCT
crl-15717	105	13	including	include	VERB
crl-15717	105	14	each	each	PRON
crl-15717	105	15	of	of	ADP
crl-15717	105	16	the	the	DET
crl-15717	105	17	mbnqa	mbnqa	NOUN
crl-15717	105	18	’s	’s	PART
crl-15717	105	19	seven	seven	NUM
crl-15717	105	20	categories	category	NOUN
crl-15717	105	21	,	,	PUNCT
crl-15717	105	22	eighteen	eighteen	NUM
crl-15717	105	23	items	item	NOUN
crl-15717	105	24	,	,	PUNCT
crl-15717	105	25	and	and	CCONJ
crl-15717	105	26	the	the	DET
crl-15717	105	27	critical	critical	ADJ
crl-15717	105	28	processes	process	NOUN
crl-15717	105	29	and	and	CCONJ
crl-15717	105	30	performance	performance	NOUN
crl-15717	105	31	measures	measure	NOUN
crl-15717	105	32	of	of	ADP
crl-15717	105	33	the	the	DET
crl-15717	105	34	first	first	ADJ
crl-15717	105	35	iteration	iteration	NOUN
crl-15717	105	36	.	.	PUNCT
crl-15717	106	1	any	any	DET
crl-15717	106	2	critical	critical	ADJ
crl-15717	106	3	process	process	NOUN
crl-15717	106	4	or	or	CCONJ
crl-15717	106	5	performance	performance	NOUN
crl-15717	106	6	measure	measure	NOUN
crl-15717	106	7	provided	provide	VERB
crl-15717	106	8	by	by	ADP
crl-15717	106	9	a	a	DET
crl-15717	106	10	participant	participant	ADJ
crl-15717	106	11	http	http	NOUN
crl-15717	106	12	:	:	PUNCT
crl-15717	106	13	response.44	response.44	NOUN
crl-15717	106	14	http	http	X
crl-15717	106	15	:	:	PUNCT
crl-15717	106	16	brown.38	brown.38	NOUN
crl-15717	106	17	during	during	ADP
crl-15717	106	18	completion	completion	NOUN
crl-15717	106	19	of	of	ADP
crl-15717	106	20	the	the	DET
crl-15717	106	21	first	first	ADJ
crl-15717	106	22	iteration	iteration	NOUN
crl-15717	106	23	was	be	AUX
crl-15717	106	24	added	add	VERB
crl-15717	106	25	in	in	ADP
crl-15717	106	26	the	the	DET
crl-15717	106	27	appropriate	appropriate	ADJ
crl-15717	106	28	table	table	NOUN
crl-15717	106	29	and	and	CCONJ
crl-15717	106	30	linked	link	VERB
crl-15717	106	31	to	to	ADP
crl-15717	106	32	the	the	DET
crl-15717	106	33	appropriate	appropriate	ADJ
crl-15717	106	34	mbnqa	mbnqa	NOUN
crl-15717	106	35	item	item	NOUN
crl-15717	106	36	and	and	CCONJ
crl-15717	106	37	critical	critical	ADJ
crl-15717	106	38	process	process	NOUN
crl-15717	106	39	,	,	PUNCT
crl-15717	106	40	respectively	respectively	ADV
crl-15717	106	41	.	.	PUNCT
crl-15717	107	1	the	the	DET
crl-15717	107	2	distribution	distribution	NOUN
crl-15717	107	3	of	of	ADP
crl-15717	107	4	the	the	DET
crl-15717	107	5	scores	score	NOUN
crl-15717	107	6	of	of	ADP
crl-15717	107	7	each	each	DET
crl-15717	107	8	participant	participant	NOUN
crl-15717	107	9	for	for	ADP
crl-15717	107	10	each	each	DET
crl-15717	107	11	critical	critical	ADJ
crl-15717	107	12	process	process	NOUN
crl-15717	107	13	and	and	CCONJ
crl-15717	107	14	performance	performance	NOUN
crl-15717	107	15	measure	measure	NOUN
crl-15717	107	16	was	be	AUX
crl-15717	107	17	added	add	VERB
crl-15717	107	18	to	to	ADP
crl-15717	107	19	the	the	DET
crl-15717	107	20	table	table	NOUN
crl-15717	107	21	in	in	ADP
crl-15717	107	22	a	a	DET
crl-15717	107	23	column	column	NOUN
crl-15717	107	24	immediately	immediately	ADV
crl-15717	107	25	next	next	ADV
crl-15717	107	26	to	to	ADP
crl-15717	107	27	the	the	DET
crl-15717	107	28	corresponding	corresponding	ADJ
crl-15717	107	29	process	process	NOUN
crl-15717	107	30	or	or	CCONJ
crl-15717	107	31	measure	measure	NOUN
crl-15717	107	32	,	,	PUNCT
crl-15717	107	33	the	the	DET
crl-15717	107	34	participants	participant	NOUN
crl-15717	107	35	’	'	PUNCT
crl-15717	107	36	own	own	ADJ
crl-15717	107	37	score	score	NOUN
crl-15717	107	38	given	give	VERB
crl-15717	107	39	for	for	ADP
crl-15717	107	40	the	the	DET
crl-15717	107	41	first	first	ADJ
crl-15717	107	42	iteration	iteration	NOUN
crl-15717	107	43	listed	list	VERB
crl-15717	107	44	in	in	ADP
crl-15717	107	45	a	a	DET
crl-15717	107	46	column	column	NOUN
crl-15717	107	47	next	next	ADV
crl-15717	107	48	to	to	ADP
crl-15717	107	49	the	the	DET
crl-15717	107	50	column	column	NOUN
crl-15717	107	51	with	with	ADP
crl-15717	107	52	the	the	DET
crl-15717	107	53	distribution	distribution	NOUN
crl-15717	107	54	of	of	ADP
crl-15717	107	55	scores	score	NOUN
crl-15717	107	56	of	of	ADP
crl-15717	107	57	all	all	DET
crl-15717	107	58	participants	participant	NOUN
crl-15717	107	59	,	,	PUNCT
crl-15717	107	60	and	and	CCONJ
crl-15717	107	61	a	a	DET
crl-15717	107	62	final	final	ADJ
crl-15717	107	63	column	column	NOUN
crl-15717	107	64	to	to	PART
crl-15717	107	65	record	record	VERB
crl-15717	107	66	their	their	PRON
crl-15717	107	67	revisions	revision	NOUN
crl-15717	107	68	,	,	PUNCT
crl-15717	107	69	if	if	SCONJ
crl-15717	107	70	any	any	PRON
crl-15717	107	71	,	,	PUNCT
crl-15717	107	72	for	for	ADP
crl-15717	107	73	the	the	DET
crl-15717	107	74	final	final	ADJ
crl-15717	107	75	iteration	iteration	NOUN
crl-15717	107	76	.	.	PUNCT
crl-15717	108	1	response	response	NOUN
crl-15717	108	2	rate	rate	NOUN
crl-15717	108	3	initially	initially	ADV
crl-15717	108	4	,	,	PUNCT
crl-15717	108	5	twelve	twelve	NUM
crl-15717	108	6	potential	potential	ADJ
crl-15717	108	7	panelists	panelist	NOUN
crl-15717	108	8	were	be	AUX
crl-15717	108	9	identified	identify	VERB
crl-15717	108	10	by	by	ADP
crl-15717	108	11	a	a	DET
crl-15717	108	12	record	record	NOUN
crl-15717	108	13	or	or	CCONJ
crl-15717	108	14	reputation	reputation	NOUN
crl-15717	108	15	of	of	ADP
crl-15717	108	16	their	their	PRON
crl-15717	108	17	expertise	expertise	NOUN
crl-15717	108	18	,	,	PUNCT
crl-15717	108	19	with	with	ADP
crl-15717	108	20	two	two	NUM
crl-15717	108	21	dropping	drop	VERB
crl-15717	108	22	out	out	ADP
crl-15717	108	23	before	before	SCONJ
crl-15717	108	24	the	the	DET
crl-15717	108	25	instrument	instrument	NOUN
crl-15717	108	26	was	be	AUX
crl-15717	108	27	distributed	distribute	VERB
crl-15717	108	28	.	.	PUNCT
crl-15717	109	1	the	the	DET
crl-15717	109	2	response	response	NOUN
crl-15717	109	3	rate	rate	NOUN
crl-15717	109	4	for	for	ADP
crl-15717	109	5	the	the	DET
crl-15717	109	6	first	first	ADJ
crl-15717	109	7	round	round	NOUN
crl-15717	109	8	was	be	AUX
crl-15717	109	9	100	100	NUM
crl-15717	109	10	percent	percent	NOUN
crl-15717	109	11	and	and	CCONJ
crl-15717	109	12	90	90	NUM
crl-15717	109	13	percent	percent	NOUN
crl-15717	109	14	for	for	ADP
crl-15717	109	15	the	the	DET
crl-15717	109	16	second	second	ADJ
crl-15717	109	17	iteration	iteration	NOUN
crl-15717	109	18	of	of	ADP
crl-15717	109	19	the	the	DET
crl-15717	109	20	second	second	ADJ
crl-15717	109	21	phase	phase	NOUN
crl-15717	109	22	.	.	PUNCT
crl-15717	110	1	numerous	numerous	ADJ
crl-15717	110	2	a	a	DET
crl-15717	110	3	empts	empt	NOUN
crl-15717	110	4	were	be	AUX
crl-15717	110	5	made	make	VERB
crl-15717	110	6	to	to	PART
crl-15717	110	7	reach	reach	VERB
crl-15717	110	8	the	the	DET
crl-15717	110	9	tenth	tenth	ADJ
crl-15717	110	10	panelist	panelist	NOUN
crl-15717	110	11	in	in	ADP
crl-15717	110	12	the	the	DET
crl-15717	110	13	second	second	ADJ
crl-15717	110	14	iteration	iteration	NOUN
crl-15717	110	15	to	to	PART
crl-15717	110	16	secure	secure	VERB
crl-15717	110	17	a	a	DET
crl-15717	110	18	100	100	NUM
crl-15717	110	19	percent	percent	NOUN
crl-15717	110	20	participation	participation	NOUN
crl-15717	110	21	for	for	ADP
crl-15717	110	22	that	that	DET
crl-15717	110	23	round	round	NOUN
crl-15717	110	24	,	,	PUNCT
crl-15717	110	25	but	but	CCONJ
crl-15717	110	26	without	without	ADP
crl-15717	110	27	success	success	NOUN
crl-15717	110	28	.	.	PUNCT
crl-15717	111	1	summary	summary	NOUN
crl-15717	111	2	of	of	ADP
crl-15717	111	3	findings	finding	NOUN
crl-15717	111	4	this	this	DET
crl-15717	111	5	study	study	NOUN
crl-15717	111	6	began	begin	VERB
crl-15717	111	7	with	with	ADP
crl-15717	111	8	the	the	DET
crl-15717	111	9	hypothesis	hypothesis	NOUN
crl-15717	111	10	that	that	SCONJ
crl-15717	111	11	the	the	DET
crl-15717	111	12	framework	framework	NOUN
crl-15717	111	13	of	of	ADP
crl-15717	111	14	the	the	DET
crl-15717	111	15	malcolm	malcolm	PROPN
crl-15717	111	16	baldrige	baldrige	PROPN
crl-15717	111	17	national	national	PROPN
crl-15717	111	18	quality	quality	PROPN
crl-15717	111	19	award	award	PROPN
crl-15717	111	20	’s	’s	PART
crl-15717	111	21	education	education	NOUN
crl-15717	111	22	criteria	criterion	NOUN
crl-15717	111	23	for	for	ADP
crl-15717	111	24	performance	performance	NOUN
crl-15717	111	25	excellence	excellence	NOUN
crl-15717	111	26	,	,	PUNCT
crl-15717	111	27	adapted	adapt	VERB
crl-15717	111	28	to	to	ADP
crl-15717	111	29	the	the	DET
crl-15717	111	30	language	language	NOUN
crl-15717	111	31	,	,	PUNCT
crl-15717	111	32	functions	function	NOUN
crl-15717	111	33	,	,	PUNCT
crl-15717	111	34	and	and	CCONJ
crl-15717	111	35	processes	process	NOUN
crl-15717	111	36	within	within	ADP
crl-15717	111	37	libraries	library	NOUN
crl-15717	111	38	,	,	PUNCT
crl-15717	111	39	would	would	AUX
crl-15717	111	40	lead	lead	VERB
crl-15717	111	41	to	to	ADP
crl-15717	111	42	the	the	DET
crl-15717	111	43	identification	identification	NOUN
crl-15717	111	44	of	of	ADP
crl-15717	111	45	useful	useful	ADJ
crl-15717	111	46	and	and	CCONJ
crl-15717	111	47	effective	effective	ADJ
crl-15717	111	48	performance	performance	NOUN
crl-15717	111	49	measures	measure	NOUN
crl-15717	111	50	of	of	ADP
crl-15717	111	51	quality	quality	NOUN
crl-15717	111	52	for	for	ADP
crl-15717	111	53	libraries	library	NOUN
crl-15717	111	54	,	,	PUNCT
crl-15717	111	55	especially	especially	ADV
crl-15717	111	56	academic	academic	ADJ
crl-15717	111	57	libraries	library	NOUN
crl-15717	111	58	.	.	PUNCT
crl-15717	112	1	an	an	DET
crl-15717	112	2	important	important	ADJ
crl-15717	112	3	aspect	aspect	NOUN
crl-15717	112	4	of	of	ADP
crl-15717	112	5	the	the	DET
crl-15717	112	6	hypothesis	hypothesis	NOUN
crl-15717	112	7	that	that	PRON
crl-15717	112	8	must	must	AUX
crl-15717	112	9	be	be	AUX
crl-15717	112	10	understood	understand	VERB
crl-15717	112	11	first	first	ADV
crl-15717	112	12	was	be	AUX
crl-15717	112	13	that	that	SCONJ
crl-15717	112	14	these	these	DET
crl-15717	112	15	performance	performance	NOUN
crl-15717	112	16	measures	measure	NOUN
crl-15717	112	17	needed	need	VERB
crl-15717	112	18	to	to	PART
crl-15717	112	19	be	be	AUX
crl-15717	112	20	linked	link	VERB
crl-15717	112	21	to	to	ADP
crl-15717	112	22	critical	critical	ADJ
crl-15717	112	23	processes	process	NOUN
crl-15717	112	24	to	to	PART
crl-15717	112	25	be	be	AUX
crl-15717	112	26	valuable	valuable	ADJ
crl-15717	112	27	;	;	PUNCT
crl-15717	112	28	therefore	therefore	ADV
crl-15717	112	29	,	,	PUNCT
crl-15717	112	30	the	the	DET
crl-15717	112	31	study	study	NOUN
crl-15717	112	32	also	also	ADV
crl-15717	112	33	hypothesized	hypothesize	VERB
crl-15717	112	34	that	that	SCONJ
crl-15717	112	35	the	the	DET
crl-15717	112	36	framework	framework	NOUN
crl-15717	112	37	of	of	ADP
crl-15717	112	38	the	the	DET
crl-15717	112	39	mbnqa	mbnqa	NOUN
crl-15717	112	40	criteria	criterion	NOUN
crl-15717	112	41	could	could	AUX
crl-15717	112	42	be	be	AUX
crl-15717	112	43	used	use	VERB
crl-15717	112	44	as	as	ADP
crl-15717	112	45	a	a	DET
crl-15717	112	46	means	mean	NOUN
crl-15717	112	47	for	for	ADP
crl-15717	112	48	identifying	identify	VERB
crl-15717	112	49	critical	critical	ADJ
crl-15717	112	50	processes	process	NOUN
crl-15717	112	51	as	as	ADV
crl-15717	112	52	well	well	ADV
crl-15717	112	53	.	.	PUNCT
crl-15717	113	1	afacademic	afacademic	ADJ
crl-15717	113	2	library	library	PROPN
crl-15717	113	3	critical	critical	ADJ
crl-15717	113	4	processes	process	NOUN
crl-15717	113	5	157	157	NUM
crl-15717	113	6	ter	ter	NOUN
crl-15717	113	7	adapting	adapt	VERB
crl-15717	113	8	the	the	DET
crl-15717	113	9	criteria	criterion	NOUN
crl-15717	113	10	as	as	SCONJ
crl-15717	113	11	explained	explain	VERB
crl-15717	113	12	in	in	ADP
crl-15717	113	13	this	this	DET
crl-15717	113	14	paper	paper	NOUN
crl-15717	113	15	and	and	CCONJ
crl-15717	113	16	a	a	DET
crl-15717	113	17	er	er	INTJ
crl-15717	113	18	an	an	DET
crl-15717	113	19	extensive	extensive	ADJ
crl-15717	113	20	search	search	NOUN
crl-15717	113	21	of	of	ADP
crl-15717	113	22	the	the	DET
crl-15717	113	23	literature	literature	NOUN
crl-15717	113	24	,	,	PUNCT
crl-15717	113	25	the	the	DET
crl-15717	113	26	study	study	NOUN
crl-15717	113	27	was	be	AUX
crl-15717	113	28	successful	successful	ADJ
crl-15717	113	29	in	in	ADP
crl-15717	113	30	identifying	identify	VERB
crl-15717	113	31	both	both	CCONJ
crl-15717	113	32	critical	critical	ADJ
crl-15717	113	33	processes	process	NOUN
crl-15717	113	34	and	and	CCONJ
crl-15717	113	35	performance	performance	NOUN
crl-15717	113	36	measures	measure	NOUN
crl-15717	113	37	of	of	ADP
crl-15717	113	38	quality	quality	NOUN
crl-15717	113	39	for	for	ADP
crl-15717	113	40	libraries	library	NOUN
crl-15717	113	41	.	.	PUNCT
crl-15717	114	1	the	the	DET
crl-15717	114	2	study	study	NOUN
crl-15717	114	3	identified	identify	VERB
crl-15717	114	4	forty	forty	NUM
crl-15717	114	5	-	-	PUNCT
crl-15717	114	6	two	two	NUM
crl-15717	114	7	critical	critical	ADJ
crl-15717	114	8	processes	process	NOUN
crl-15717	114	9	in	in	ADP
crl-15717	114	10	this	this	DET
crl-15717	114	11	manner	manner	NOUN
crl-15717	114	12	and	and	CCONJ
crl-15717	114	13	eighty	eighty	NUM
crl-15717	114	14	-	-	PUNCT
crl-15717	114	15	two	two	NUM
crl-15717	114	16	performance	performance	NOUN
crl-15717	114	17	measures	measure	NOUN
crl-15717	114	18	linked	link	VERB
crl-15717	114	19	to	to	ADP
crl-15717	114	20	at	at	ADV
crl-15717	114	21	least	least	ADJ
crl-15717	114	22	one	one	NUM
crl-15717	114	23	of	of	ADP
crl-15717	114	24	these	these	DET
crl-15717	114	25	critical	critical	ADJ
crl-15717	114	26	processes	process	NOUN
crl-15717	114	27	.	.	PUNCT
crl-15717	115	1	(	(	PUNCT
crl-15717	115	2	see	see	VERB
crl-15717	115	3	the	the	DET
crl-15717	115	4	appendix	appendix	NOUN
crl-15717	115	5	for	for	ADP
crl-15717	115	6	the	the	DET
crl-15717	115	7	delphi	delphi	NOUN
crl-15717	115	8	review	review	NOUN
crl-15717	115	9	results	result	NOUN
crl-15717	115	10	.	.	PUNCT
crl-15717	115	11	)	)	PUNCT
crl-15717	116	1	this	this	DET
crl-15717	116	2	study	study	NOUN
crl-15717	116	3	also	also	ADV
crl-15717	116	4	sought	seek	VERB
crl-15717	116	5	to	to	PART
crl-15717	116	6	assess	assess	VERB
crl-15717	116	7	these	these	DET
crl-15717	116	8	critical	critical	ADJ
crl-15717	116	9	processes	process	NOUN
crl-15717	116	10	and	and	CCONJ
crl-15717	116	11	performance	performance	NOUN
crl-15717	116	12	measures	measure	NOUN
crl-15717	116	13	of	of	ADP
crl-15717	116	14	quality	quality	NOUN
crl-15717	116	15	for	for	ADP
crl-15717	116	16	their	their	PRON
crl-15717	116	17	utility	utility	NOUN
crl-15717	116	18	as	as	ADP
crl-15717	116	19	effective	effective	ADJ
crl-15717	116	20	tools	tool	NOUN
crl-15717	116	21	for	for	ADP
crl-15717	116	22	measuring	measure	VERB
crl-15717	116	23	the	the	DET
crl-15717	116	24	quality	quality	NOUN
crl-15717	116	25	of	of	ADP
crl-15717	116	26	library	library	NOUN
crl-15717	116	27	services	service	NOUN
crl-15717	116	28	,	,	PUNCT
crl-15717	116	29	functions	function	NOUN
crl-15717	116	30	,	,	PUNCT
crl-15717	116	31	and	and	CCONJ
crl-15717	116	32	processes	process	NOUN
crl-15717	116	33	.	.	PUNCT
crl-15717	117	1	by	by	ADP
crl-15717	117	2	subjecting	subject	VERB
crl-15717	117	3	the	the	DET
crl-15717	117	4	identified	identify	VERB
crl-15717	117	5	critical	critical	ADJ
crl-15717	117	6	processes	process	NOUN
crl-15717	117	7	and	and	CCONJ
crl-15717	117	8	performance	performance	NOUN
crl-15717	117	9	measures	measure	NOUN
crl-15717	117	10	to	to	ADP
crl-15717	117	11	a	a	DET
crl-15717	117	12	delphi	delphi	NOUN
crl-15717	117	13	method	method	NOUN
crl-15717	117	14	of	of	ADP
crl-15717	117	15	review	review	NOUN
crl-15717	117	16	,	,	PUNCT
crl-15717	117	17	the	the	DET
crl-15717	117	18	study	study	NOUN
crl-15717	117	19	was	be	AUX
crl-15717	117	20	designed	design	VERB
crl-15717	117	21	not	not	PART
crl-15717	117	22	only	only	ADV
crl-15717	117	23	to	to	PART
crl-15717	117	24	discover	discover	VERB
crl-15717	117	25	these	these	DET
crl-15717	117	26	processes	process	NOUN
crl-15717	117	27	and	and	CCONJ
crl-15717	117	28	measures	measure	NOUN
crl-15717	117	29	but	but	CCONJ
crl-15717	117	30	also	also	ADV
crl-15717	117	31	to	to	PART
crl-15717	117	32	determine	determine	VERB
crl-15717	117	33	their	their	PRON
crl-15717	117	34	level	level	NOUN
crl-15717	117	35	of	of	ADP
crl-15717	117	36	usefulness	usefulness	NOUN
crl-15717	117	37	.	.	PUNCT
crl-15717	118	1	the	the	DET
crl-15717	118	2	study	study	NOUN
crl-15717	118	3	resulted	result	VERB
crl-15717	118	4	in	in	ADP
crl-15717	118	5	a	a	DET
crl-15717	118	6	ranked	rank	VERB
crl-15717	118	7	list	list	NOUN
crl-15717	118	8	of	of	ADP
crl-15717	118	9	importance	importance	NOUN
crl-15717	118	10	of	of	ADP
crl-15717	118	11	the	the	DET
crl-15717	118	12	final	final	ADJ
crl-15717	118	13	set	set	NOUN
crl-15717	118	14	of	of	ADP
crl-15717	118	15	critical	critical	ADJ
crl-15717	118	16	processes	process	NOUN
crl-15717	118	17	and	and	CCONJ
crl-15717	118	18	performance	performance	NOUN
crl-15717	118	19	measures	measure	NOUN
crl-15717	118	20	from	from	ADP
crl-15717	118	21	a	a	DET
crl-15717	118	22	review	review	NOUN
crl-15717	118	23	by	by	ADP
crl-15717	118	24	a	a	DET
crl-15717	118	25	panel	panel	NOUN
crl-15717	118	26	of	of	ADP
crl-15717	118	27	experts	expert	NOUN
crl-15717	118	28	employing	employ	VERB
crl-15717	118	29	the	the	DET
crl-15717	118	30	delphi	delphi	NOUN
crl-15717	118	31	method	method	NOUN
crl-15717	118	32	.	.	PUNCT
crl-15717	119	1	key	key	ADJ
crl-15717	119	2	findings	finding	NOUN
crl-15717	119	3	regarding	regard	VERB
crl-15717	119	4	the	the	DET
crl-15717	119	5	critical	critical	ADJ
crl-15717	119	6	processes	process	NOUN
crl-15717	119	7	because	because	SCONJ
crl-15717	119	8	there	there	PRON
crl-15717	119	9	was	be	VERB
crl-15717	119	10	li	li	PROPN
crl-15717	119	11	le	le	X
crl-15717	119	12	variation	variation	NOUN
crl-15717	119	13	in	in	ADP
crl-15717	119	14	the	the	DET
crl-15717	119	15	ratings	rating	NOUN
crl-15717	119	16	made	make	VERB
crl-15717	119	17	by	by	ADP
crl-15717	119	18	the	the	DET
crl-15717	119	19	delphi	delphi	NOUN
crl-15717	119	20	panel	panel	NOUN
crl-15717	119	21	in	in	ADP
crl-15717	119	22	its	its	PRON
crl-15717	119	23	findings	finding	NOUN
crl-15717	119	24	regarding	regard	VERB
crl-15717	119	25	the	the	DET
crl-15717	119	26	identified	identify	VERB
crl-15717	119	27	critical	critical	ADJ
crl-15717	119	28	processes	process	NOUN
crl-15717	119	29	,	,	PUNCT
crl-15717	119	30	the	the	DET
crl-15717	119	31	results	result	NOUN
crl-15717	119	32	of	of	ADP
crl-15717	119	33	this	this	DET
crl-15717	119	34	study	study	NOUN
crl-15717	119	35	show	show	VERB
crl-15717	119	36	that	that	SCONJ
crl-15717	119	37	the	the	DET
crl-15717	119	38	experts	expert	NOUN
crl-15717	119	39	consider	consider	VERB
crl-15717	119	40	most	most	ADJ
crl-15717	119	41	of	of	ADP
crl-15717	119	42	the	the	DET
crl-15717	119	43	critical	critical	ADJ
crl-15717	119	44	processes	process	NOUN
crl-15717	119	45	“	"	PUNCT
crl-15717	119	46	important	important	ADJ
crl-15717	119	47	”	"	PUNCT
crl-15717	119	48	at	at	ADP
crl-15717	119	49	the	the	DET
crl-15717	119	50	very	very	ADV
crl-15717	119	51	least	least	ADJ
crl-15717	119	52	and	and	CCONJ
crl-15717	119	53	many	many	ADJ
crl-15717	119	54	consider	consider	VERB
crl-15717	119	55	them	they	PRON
crl-15717	119	56	very	very	ADV
crl-15717	119	57	important	important	ADJ
crl-15717	119	58	.	.	PUNCT
crl-15717	120	1	the	the	DET
crl-15717	120	2	mean	mean	ADJ
crl-15717	120	3	and	and	CCONJ
crl-15717	120	4	standard	standard	ADJ
crl-15717	120	5	deviation	deviation	NOUN
crl-15717	120	6	were	be	AUX
crl-15717	120	7	calculated	calculate	VERB
crl-15717	120	8	from	from	ADP
crl-15717	120	9	the	the	DET
crl-15717	120	10	responses	response	NOUN
crl-15717	120	11	for	for	ADP
crl-15717	120	12	each	each	DET
crl-15717	120	13	critical	critical	ADJ
crl-15717	120	14	process	process	NOUN
crl-15717	120	15	and	and	CCONJ
crl-15717	120	16	performance	performance	NOUN
crl-15717	120	17	measure	measure	NOUN
crl-15717	120	18	.	.	PUNCT
crl-15717	121	1	on	on	ADP
crl-15717	121	2	a	a	DET
crl-15717	121	3	rating	rating	NOUN
crl-15717	121	4	scale	scale	NOUN
crl-15717	121	5	of	of	ADP
crl-15717	121	6	1	1	NUM
crl-15717	121	7	to	to	PART
crl-15717	121	8	4	4	NUM
crl-15717	121	9	,	,	PUNCT
crl-15717	121	10	with	with	ADP
crl-15717	121	11	1	1	NUM
crl-15717	121	12	being	be	AUX
crl-15717	121	13	“	"	PUNCT
crl-15717	121	14	very	very	ADV
crl-15717	121	15	important	important	ADJ
crl-15717	121	16	”	"	PUNCT
crl-15717	121	17	and	and	CCONJ
crl-15717	121	18	2	2	NUM
crl-15717	121	19	being	be	AUX
crl-15717	121	20	“	"	PUNCT
crl-15717	121	21	important	important	ADJ
crl-15717	121	22	,	,	PUNCT
crl-15717	121	23	”	"	PUNCT
crl-15717	121	24	ten	ten	NUM
crl-15717	121	25	critical	critical	ADJ
crl-15717	121	26	processes	process	NOUN
crl-15717	121	27	,	,	PUNCT
crl-15717	121	28	or	or	CCONJ
crl-15717	121	29	nearly	nearly	ADV
crl-15717	121	30	25	25	NUM
crl-15717	121	31	percent	percent	NOUN
crl-15717	121	32	,	,	PUNCT
crl-15717	121	33	were	be	AUX
crl-15717	121	34	unanimously	unanimously	ADV
crl-15717	121	35	rated	rate	VERB
crl-15717	121	36	“	"	PUNCT
crl-15717	121	37	very	very	ADV
crl-15717	121	38	important	important	ADJ
crl-15717	121	39	.	.	PUNCT
crl-15717	121	40	”	"	PUNCT
crl-15717	122	1	another	another	DET
crl-15717	122	2	10	10	NUM
crl-15717	122	3	percent	percent	NOUN
crl-15717	122	4	had	have	VERB
crl-15717	122	5	only	only	ADV
crl-15717	122	6	one	one	NUM
crl-15717	122	7	expert	expert	NOUN
crl-15717	122	8	out	out	ADP
crl-15717	122	9	of	of	ADP
crl-15717	122	10	the	the	DET
crl-15717	122	11	ten	ten	NUM
crl-15717	122	12	rating	rating	NOUN
crl-15717	122	13	those	those	DET
crl-15717	122	14	critical	critical	ADJ
crl-15717	122	15	processes	process	NOUN
crl-15717	122	16	as	as	ADV
crl-15717	122	17	only	only	ADV
crl-15717	122	18	“	"	PUNCT
crl-15717	122	19	important	important	ADJ
crl-15717	122	20	”	"	PUNCT
crl-15717	122	21	158	158	NUM
crl-15717	122	22	college	college	PROPN
crl-15717	122	23	&	&	CCONJ
crl-15717	122	24	research	research	PROPN
crl-15717	122	25	libraries	library	NOUN
crl-15717	122	26	compared	compare	VERB
crl-15717	122	27	to	to	ADP
crl-15717	122	28	the	the	DET
crl-15717	122	29	rating	rating	NOUN
crl-15717	122	30	of	of	ADP
crl-15717	122	31	“	"	PUNCT
crl-15717	122	32	very	very	ADV
crl-15717	122	33	important	important	ADJ
crl-15717	122	34	”	"	PUNCT
crl-15717	122	35	by	by	ADP
crl-15717	122	36	all	all	DET
crl-15717	122	37	the	the	DET
crl-15717	122	38	other	other	ADJ
crl-15717	122	39	experts	expert	NOUN
crl-15717	122	40	.	.	PUNCT
crl-15717	123	1	only	only	ADV
crl-15717	123	2	one	one	NUM
crl-15717	123	3	of	of	ADP
crl-15717	123	4	the	the	DET
crl-15717	123	5	forty	forty	NUM
crl-15717	123	6	-	-	PUNCT
crl-15717	123	7	two	two	NUM
crl-15717	123	8	critical	critical	ADJ
crl-15717	123	9	processes	process	NOUN
crl-15717	123	10	was	be	AUX
crl-15717	123	11	ranked	rank	VERB
crl-15717	123	12	as	as	ADP
crl-15717	123	13	“	"	PUNCT
crl-15717	123	14	of	of	ADP
crl-15717	123	15	li	li	PROPN
crl-15717	123	16	le	le	X
crl-15717	123	17	importance	importance	PROPN
crl-15717	123	18	”	"	PUNCT
crl-15717	123	19	(	(	PUNCT
crl-15717	123	20	µ	µ	X
crl-15717	123	21	=	=	SYM
crl-15717	123	22	3.1	3.1	NUM
crl-15717	123	23	,	,	PUNCT
crl-15717	123	24	s.d	s.d	PROPN
crl-15717	123	25	.	.	PUNCT
crl-15717	124	1	=	=	NUM
crl-15717	124	2	.78	.78	NUM
crl-15717	124	3	)	)	PUNCT
crl-15717	124	4	.	.	PUNCT
crl-15717	125	1	these	these	DET
crl-15717	125	2	results	result	NOUN
crl-15717	125	3	indicate	indicate	VERB
crl-15717	125	4	that	that	SCONJ
crl-15717	125	5	the	the	DET
crl-15717	125	6	experts	expert	NOUN
crl-15717	125	7	view	view	VERB
crl-15717	125	8	almost	almost	ADV
crl-15717	125	9	all	all	PRON
crl-15717	125	10	of	of	ADP
crl-15717	125	11	the	the	DET
crl-15717	125	12	identified	identify	VERB
crl-15717	125	13	critical	critical	ADJ
crl-15717	125	14	processes	process	NOUN
crl-15717	125	15	as	as	ADV
crl-15717	125	16	significant	significant	ADJ
crl-15717	125	17	to	to	ADP
crl-15717	125	18	the	the	DET
crl-15717	125	19	performance	performance	NOUN
crl-15717	125	20	measurement	measurement	NOUN
crl-15717	125	21	process	process	NOUN
crl-15717	125	22	and	and	CCONJ
crl-15717	125	23	that	that	SCONJ
crl-15717	125	24	these	these	DET
crl-15717	125	25	critical	critical	ADJ
crl-15717	125	26	processes	process	NOUN
crl-15717	125	27	are	be	AUX
crl-15717	125	28	highly	highly	ADV
crl-15717	125	29	important	important	ADJ
crl-15717	125	30	to	to	ADP
crl-15717	125	31	libraries	library	NOUN
crl-15717	125	32	in	in	ADP
crl-15717	125	33	assessing	assess	VERB
crl-15717	125	34	quality	quality	NOUN
crl-15717	125	35	in	in	ADP
crl-15717	125	36	the	the	DET
crl-15717	125	37	results	result	NOUN
crl-15717	125	38	of	of	ADP
crl-15717	125	39	their	their	PRON
crl-15717	125	40	programs	program	NOUN
crl-15717	125	41	,	,	PUNCT
crl-15717	125	42	services	service	NOUN
crl-15717	125	43	,	,	PUNCT
crl-15717	125	44	and	and	CCONJ
crl-15717	125	45	functions	function	NOUN
crl-15717	125	46	.	.	PUNCT
crl-15717	126	1	within	within	ADP
crl-15717	126	2	the	the	DET
crl-15717	126	3	malcolm	malcolm	PROPN
crl-15717	126	4	baldrige	baldrige	PROPN
crl-15717	126	5	award	award	PROPN
crl-15717	126	6	criteria	criterion	NOUN
crl-15717	126	7	’s	’s	PART
crl-15717	126	8	seven	seven	NUM
crl-15717	126	9	specific	specific	ADJ
crl-15717	126	10	categories	category	NOUN
crl-15717	126	11	,	,	PUNCT
crl-15717	126	12	the	the	DET
crl-15717	126	13	experts	expert	NOUN
crl-15717	126	14	were	be	AUX
crl-15717	126	15	unanimous	unanimous	ADJ
crl-15717	126	16	in	in	ADP
crl-15717	126	17	their	their	PRON
crl-15717	126	18	assessment	assessment	NOUN
crl-15717	126	19	that	that	SCONJ
crl-15717	126	20	the	the	DET
crl-15717	126	21	critical	critical	ADJ
crl-15717	126	22	processes	process	NOUN
crl-15717	126	23	related	relate	VERB
crl-15717	126	24	to	to	ADP
crl-15717	126	25	a	a	DET
crl-15717	126	26	customer	customer	NOUN
crl-15717	126	27	focus	focus	NOUN
crl-15717	126	28	(	(	PUNCT
crl-15717	126	29	that	that	ADV
crl-15717	126	30	is	is	ADV
crl-15717	126	31	,	,	PUNCT
crl-15717	126	32	the	the	DET
crl-15717	126	33	student	student	NOUN
crl-15717	126	34	,	,	PUNCT
crl-15717	126	35	faculty	faculty	NOUN
crl-15717	126	36	,	,	PUNCT
crl-15717	126	37	and	and	CCONJ
crl-15717	126	38	stakeholder	stakeholder	NOUN
crl-15717	126	39	focus	focus	NOUN
crl-15717	126	40	category	category	NOUN
crl-15717	126	41	)	)	PUNCT
crl-15717	126	42	were	be	AUX
crl-15717	126	43	the	the	DET
crl-15717	126	44	most	most	ADV
crl-15717	126	45	important	important	ADJ
crl-15717	126	46	.	.	PUNCT
crl-15717	127	1	(	(	PUNCT
crl-15717	127	2	see	see	VERB
crl-15717	127	3	the	the	DET
crl-15717	127	4	appendix	appendix	NOUN
crl-15717	127	5	.	.	PUNCT
crl-15717	127	6	)	)	PUNCT
crl-15717	128	1	no	no	DET
crl-15717	128	2	other	other	ADJ
crl-15717	128	3	category	category	NOUN
crl-15717	128	4	had	have	VERB
crl-15717	128	5	this	this	DET
crl-15717	128	6	level	level	NOUN
crl-15717	128	7	of	of	ADP
crl-15717	128	8	unanimity	unanimity	NOUN
crl-15717	128	9	.	.	PUNCT
crl-15717	129	1	clearly	clearly	ADV
crl-15717	129	2	,	,	PUNCT
crl-15717	129	3	this	this	DET
crl-15717	129	4	study	study	NOUN
crl-15717	129	5	suggests	suggest	VERB
crl-15717	129	6	that	that	SCONJ
crl-15717	129	7	libraries	library	NOUN
crl-15717	129	8	should	should	AUX
crl-15717	129	9	assess	assess	VERB
crl-15717	129	10	the	the	DET
crl-15717	129	11	needs	need	NOUN
crl-15717	129	12	and	and	CCONJ
crl-15717	129	13	expectations	expectation	NOUN
crl-15717	129	14	of	of	ADP
crl-15717	129	15	students	student	NOUN
crl-15717	129	16	,	,	PUNCT
crl-15717	129	17	faculty	faculty	NOUN
crl-15717	129	18	,	,	PUNCT
crl-15717	129	19	and	and	CCONJ
crl-15717	129	20	other	other	ADJ
crl-15717	129	21	stakeholders	stakeholder	NOUN
crl-15717	129	22	in	in	ADP
crl-15717	129	23	order	order	NOUN
crl-15717	129	24	to	to	PART
crl-15717	129	25	plan	plan	VERB
crl-15717	129	26	for	for	ADP
crl-15717	129	27	high	high	ADJ
crl-15717	129	28	-	-	PUNCT
crl-15717	129	29	quality	quality	NOUN
crl-15717	129	30	programs	program	NOUN
crl-15717	129	31	,	,	PUNCT
crl-15717	129	32	services	service	NOUN
crl-15717	129	33	,	,	PUNCT
crl-15717	129	34	and	and	CCONJ
crl-15717	129	35	functions	function	NOUN
crl-15717	129	36	.	.	PUNCT
crl-15717	130	1	the	the	DET
crl-15717	130	2	preponderance	preponderance	NOUN
crl-15717	130	3	of	of	ADP
crl-15717	130	4	critical	critical	ADJ
crl-15717	130	5	processes	process	NOUN
crl-15717	130	6	with	with	ADP
crl-15717	130	7	a	a	DET
crl-15717	130	8	unanimous	unanimous	ADJ
crl-15717	130	9	rating	rating	NOUN
crl-15717	130	10	by	by	ADP
crl-15717	130	11	the	the	DET
crl-15717	130	12	panel	panel	NOUN
crl-15717	130	13	is	be	AUX
crl-15717	130	14	not	not	PART
crl-15717	130	15	replicated	replicate	VERB
crl-15717	130	16	in	in	ADP
crl-15717	130	17	the	the	DET
crl-15717	130	18	other	other	ADJ
crl-15717	130	19	categories	category	NOUN
crl-15717	130	20	.	.	PUNCT
crl-15717	131	1	gauging	gauge	VERB
crl-15717	131	2	the	the	DET
crl-15717	131	3	needs	need	NOUN
crl-15717	131	4	and	and	CCONJ
crl-15717	131	5	expectations	expectation	NOUN
crl-15717	131	6	of	of	ADP
crl-15717	131	7	the	the	DET
crl-15717	131	8	library	library	NOUN
crl-15717	131	9	’s	’s	PART
crl-15717	131	10	customers	customer	NOUN
crl-15717	131	11	is	be	AUX
crl-15717	131	12	the	the	DET
crl-15717	131	13	most	most	ADV
crl-15717	131	14	important	important	ADJ
crl-15717	131	15	aspect	aspect	NOUN
crl-15717	131	16	for	for	ADP
crl-15717	131	17	determining	determine	VERB
crl-15717	131	18	highquality	highquality	NOUN
crl-15717	131	19	programs	program	NOUN
crl-15717	131	20	,	,	PUNCT
crl-15717	131	21	services	service	NOUN
crl-15717	131	22	,	,	PUNCT
crl-15717	131	23	and	and	CCONJ
crl-15717	131	24	functions	function	NOUN
crl-15717	131	25	,	,	PUNCT
crl-15717	131	26	as	as	SCONJ
crl-15717	131	27	seen	see	VERB
crl-15717	131	28	by	by	ADP
crl-15717	131	29	this	this	DET
crl-15717	131	30	panel	panel	NOUN
crl-15717	131	31	.	.	PUNCT
crl-15717	132	1	in	in	ADP
crl-15717	132	2	the	the	DET
crl-15717	132	3	results	result	NOUN
crl-15717	132	4	found	find	VERB
crl-15717	132	5	in	in	ADP
crl-15717	132	6	the	the	DET
crl-15717	132	7	other	other	ADJ
crl-15717	132	8	categories	category	NOUN
crl-15717	132	9	,	,	PUNCT
crl-15717	132	10	critical	critical	ADJ
crl-15717	132	11	processes	process	NOUN
crl-15717	132	12	in	in	ADP
crl-15717	132	13	the	the	DET
crl-15717	132	14	leadership	leadership	NOUN
crl-15717	132	15	category	category	NOUN
crl-15717	132	16	also	also	ADV
crl-15717	132	17	were	be	AUX
crl-15717	132	18	considered	consider	VERB
crl-15717	132	19	very	very	ADV
crl-15717	132	20	important	important	ADJ
crl-15717	132	21	by	by	ADP
crl-15717	132	22	the	the	DET
crl-15717	132	23	experts	expert	NOUN
crl-15717	132	24	.	.	PUNCT
crl-15717	133	1	although	although	SCONJ
crl-15717	133	2	not	not	PART
crl-15717	133	3	all	all	DET
crl-15717	133	4	the	the	DET
crl-15717	133	5	critical	critical	ADJ
crl-15717	133	6	processes	process	NOUN
crl-15717	133	7	received	receive	VERB
crl-15717	133	8	unanimous	unanimous	ADJ
crl-15717	133	9	ratings	rating	NOUN
crl-15717	133	10	by	by	ADP
crl-15717	133	11	the	the	DET
crl-15717	133	12	panel	panel	NOUN
crl-15717	133	13	,	,	PUNCT
crl-15717	133	14	as	as	SCONJ
crl-15717	133	15	was	be	AUX
crl-15717	133	16	true	true	ADJ
crl-15717	133	17	with	with	ADP
crl-15717	133	18	the	the	DET
crl-15717	133	19	stakeholder	stakeholder	NOUN
crl-15717	133	20	category	category	NOUN
crl-15717	133	21	,	,	PUNCT
crl-15717	133	22	a	a	DET
crl-15717	133	23	third	third	NOUN
crl-15717	133	24	of	of	ADP
crl-15717	133	25	the	the	DET
crl-15717	133	26	nine	nine	NUM
crl-15717	133	27	leadership	leadership	NOUN
crl-15717	133	28	processes	process	NOUN
crl-15717	133	29	(	(	PUNCT
crl-15717	133	30	such	such	ADJ
crl-15717	133	31	as	as	ADP
crl-15717	133	32	“	"	PUNCT
crl-15717	133	33	what	what	PRON
crl-15717	133	34	employees	employee	NOUN
crl-15717	133	35	say	say	VERB
crl-15717	133	36	about	about	ADP
crl-15717	133	37	the	the	DET
crl-15717	133	38	visibility	visibility	NOUN
crl-15717	133	39	of	of	ADP
crl-15717	133	40	senior	senior	ADJ
crl-15717	133	41	leaders	leader	NOUN
crl-15717	133	42	”	"	PUNCT
crl-15717	133	43	)	)	PUNCT
crl-15717	133	44	were	be	AUX
crl-15717	133	45	unanimously	unanimously	ADV
crl-15717	133	46	rated	rate	VERB
crl-15717	133	47	“	"	PUNCT
crl-15717	133	48	very	very	ADV
crl-15717	133	49	important	important	ADJ
crl-15717	133	50	”	"	PUNCT
crl-15717	133	51	by	by	ADP
crl-15717	133	52	the	the	DET
crl-15717	133	53	entire	entire	ADJ
crl-15717	133	54	panel	panel	NOUN
crl-15717	133	55	and	and	CCONJ
crl-15717	133	56	a	a	DET
crl-15717	133	57	fourth	fourth	ADJ
crl-15717	133	58	(	(	PUNCT
crl-15717	133	59	such	such	ADJ
crl-15717	133	60	as	as	ADP
crl-15717	133	61	“	"	PUNCT
crl-15717	133	62	existence	existence	NOUN
crl-15717	133	63	of	of	ADP
crl-15717	133	64	a	a	DET
crl-15717	133	65	clear	clear	ADJ
crl-15717	133	66	plan	plan	NOUN
crl-15717	133	67	for	for	ADP
crl-15717	133	68	encouraging	encourage	VERB
crl-15717	133	69	innovation	innovation	NOUN
crl-15717	133	70	”	"	PUNCT
crl-15717	133	71	)	)	PUNCT
crl-15717	133	72	was	be	AUX
crl-15717	133	73	rated	rate	VERB
crl-15717	133	74	“	"	PUNCT
crl-15717	133	75	very	very	ADV
crl-15717	133	76	important	important	ADJ
crl-15717	133	77	”	"	PUNCT
crl-15717	133	78	by	by	ADP
crl-15717	133	79	march	march	PROPN
crl-15717	133	80	2005	2005	NUM
crl-15717	133	81	all	all	PRON
crl-15717	133	82	but	but	SCONJ
crl-15717	133	83	one	one	NUM
crl-15717	133	84	panel	panel	NOUN
crl-15717	133	85	expert	expert	NOUN
crl-15717	133	86	.	.	PUNCT
crl-15717	134	1	the	the	DET
crl-15717	134	2	results	result	NOUN
crl-15717	134	3	of	of	ADP
crl-15717	134	4	the	the	DET
crl-15717	134	5	remaining	remain	VERB
crl-15717	134	6	categories	category	NOUN
crl-15717	134	7	are	be	AUX
crl-15717	134	8	less	less	ADV
crl-15717	134	9	clear	clear	ADJ
crl-15717	134	10	.	.	PUNCT
crl-15717	135	1	although	although	SCONJ
crl-15717	135	2	the	the	DET
crl-15717	135	3	critical	critical	ADJ
crl-15717	135	4	processes	process	NOUN
crl-15717	135	5	in	in	ADP
crl-15717	135	6	these	these	DET
crl-15717	135	7	categories	category	NOUN
crl-15717	135	8	have	have	VERB
crl-15717	135	9	low	low	ADJ
crl-15717	135	10	mean	mean	NOUN
crl-15717	135	11	scores	score	NOUN
crl-15717	135	12	with	with	ADP
crl-15717	135	13	small	small	ADJ
crl-15717	135	14	standard	standard	ADJ
crl-15717	135	15	deviations	deviation	NOUN
crl-15717	135	16	for	for	ADP
crl-15717	135	17	the	the	DET
crl-15717	135	18	most	most	ADJ
crl-15717	135	19	part	part	NOUN
crl-15717	135	20	(	(	PUNCT
crl-15717	135	21	indicating	indicate	VERB
crl-15717	135	22	li	li	PROPN
crl-15717	135	23	le	le	X
crl-15717	135	24	variation	variation	PROPN
crl-15717	135	25	)	)	PUNCT
crl-15717	135	26	,	,	PUNCT
crl-15717	135	27	there	there	PRON
crl-15717	135	28	is	be	VERB
crl-15717	135	29	less	less	ADJ
crl-15717	135	30	agreement	agreement	NOUN
crl-15717	135	31	among	among	ADP
crl-15717	135	32	panel	panel	NOUN
crl-15717	135	33	members	member	NOUN
crl-15717	135	34	as	as	ADP
crl-15717	135	35	to	to	ADP
crl-15717	135	36	their	their	PRON
crl-15717	135	37	importance	importance	NOUN
crl-15717	135	38	.	.	PUNCT
crl-15717	136	1	the	the	DET
crl-15717	136	2	results	result	NOUN
crl-15717	136	3	of	of	ADP
crl-15717	136	4	this	this	DET
crl-15717	136	5	study	study	NOUN
crl-15717	136	6	indicate	indicate	VERB
crl-15717	136	7	that	that	SCONJ
crl-15717	136	8	the	the	DET
crl-15717	136	9	critical	critical	ADJ
crl-15717	136	10	processes	process	NOUN
crl-15717	136	11	for	for	ADP
crl-15717	136	12	gauging	gauge	VERB
crl-15717	136	13	student	student	NOUN
crl-15717	136	14	,	,	PUNCT
crl-15717	136	15	faculty	faculty	NOUN
crl-15717	136	16	,	,	PUNCT
crl-15717	136	17	and	and	CCONJ
crl-15717	136	18	stakeholder	stakeholder	NOUN
crl-15717	136	19	needs	need	NOUN
crl-15717	136	20	and	and	CCONJ
crl-15717	136	21	expectations	expectation	NOUN
crl-15717	136	22	,	,	PUNCT
crl-15717	136	23	as	as	ADV
crl-15717	136	24	well	well	ADV
crl-15717	136	25	as	as	ADP
crl-15717	136	26	many	many	ADJ
crl-15717	136	27	of	of	ADP
crl-15717	136	28	those	those	PRON
crl-15717	136	29	for	for	ADP
crl-15717	136	30	leadership	leadership	NOUN
crl-15717	136	31	,	,	PUNCT
crl-15717	136	32	methods	method	NOUN
crl-15717	136	33	for	for	ADP
crl-15717	136	34	gathering	gather	VERB
crl-15717	136	35	information	information	NOUN
crl-15717	136	36	and	and	CCONJ
crl-15717	136	37	analysis	analysis	NOUN
crl-15717	136	38	,	,	PUNCT
crl-15717	136	39	and	and	CCONJ
crl-15717	136	40	performance	performance	NOUN
crl-15717	136	41	results	result	NOUN
crl-15717	136	42	are	be	AUX
crl-15717	136	43	regarded	regard	VERB
crl-15717	136	44	as	as	ADP
crl-15717	136	45	very	very	ADV
crl-15717	136	46	important	important	ADJ
crl-15717	136	47	to	to	ADP
crl-15717	136	48	developing	develop	VERB
crl-15717	136	49	,	,	PUNCT
crl-15717	136	50	maintaining	maintain	VERB
crl-15717	136	51	,	,	PUNCT
crl-15717	136	52	and	and	CCONJ
crl-15717	136	53	assessing	assess	VERB
crl-15717	136	54	high	high	ADJ
crl-15717	136	55	-	-	PUNCT
crl-15717	136	56	quality	quality	NOUN
crl-15717	136	57	library	library	NOUN
crl-15717	136	58	programs	program	NOUN
crl-15717	136	59	,	,	PUNCT
crl-15717	136	60	services	service	NOUN
crl-15717	136	61	,	,	PUNCT
crl-15717	136	62	and	and	CCONJ
crl-15717	136	63	functions	function	NOUN
crl-15717	136	64	.	.	PUNCT
crl-15717	137	1	within	within	ADP
crl-15717	137	2	the	the	DET
crl-15717	137	3	remaining	remain	VERB
crl-15717	137	4	categories	category	NOUN
crl-15717	137	5	,	,	PUNCT
crl-15717	137	6	the	the	DET
crl-15717	137	7	study	study	NOUN
crl-15717	137	8	has	have	AUX
crl-15717	137	9	shown	show	VERB
crl-15717	137	10	several	several	ADJ
crl-15717	137	11	individual	individual	ADJ
crl-15717	137	12	critical	critical	ADJ
crl-15717	137	13	processes	process	NOUN
crl-15717	137	14	also	also	ADV
crl-15717	137	15	to	to	PART
crl-15717	137	16	be	be	AUX
crl-15717	137	17	very	very	ADV
crl-15717	137	18	important	important	ADJ
crl-15717	137	19	to	to	ADP
crl-15717	137	20	high	high	ADJ
crl-15717	137	21	-	-	PUNCT
crl-15717	137	22	quality	quality	NOUN
crl-15717	137	23	library	library	NOUN
crl-15717	137	24	programs	program	NOUN
crl-15717	137	25	,	,	PUNCT
crl-15717	137	26	although	although	SCONJ
crl-15717	137	27	the	the	DET
crl-15717	137	28	study	study	NOUN
crl-15717	137	29	is	be	AUX
crl-15717	137	30	less	less	ADV
crl-15717	137	31	clear	clear	ADJ
crl-15717	137	32	as	as	ADP
crl-15717	137	33	to	to	ADP
crl-15717	137	34	the	the	DET
crl-15717	137	35	categories	category	NOUN
crl-15717	137	36	as	as	ADP
crl-15717	137	37	a	a	DET
crl-15717	137	38	whole	whole	NOUN
crl-15717	137	39	.	.	PUNCT
crl-15717	138	1	key	key	ADJ
crl-15717	138	2	findings	finding	NOUN
crl-15717	138	3	regarding	regard	VERB
crl-15717	138	4	the	the	DET
crl-15717	138	5	performance	performance	NOUN
crl-15717	138	6	measures	measure	NOUN
crl-15717	138	7	when	when	SCONJ
crl-15717	138	8	it	it	PRON
crl-15717	138	9	comes	come	VERB
crl-15717	138	10	to	to	ADP
crl-15717	138	11	an	an	DET
crl-15717	138	12	assessment	assessment	NOUN
crl-15717	138	13	of	of	ADP
crl-15717	138	14	the	the	DET
crl-15717	138	15	identified	identify	VERB
crl-15717	138	16	performance	performance	NOUN
crl-15717	138	17	measures	measure	NOUN
crl-15717	138	18	,	,	PUNCT
crl-15717	138	19	virtually	virtually	ADV
crl-15717	138	20	the	the	DET
crl-15717	138	21	same	same	ADJ
crl-15717	138	22	pattern	pattern	NOUN
crl-15717	138	23	of	of	ADP
crl-15717	138	24	ratings	rating	NOUN
crl-15717	138	25	for	for	ADP
crl-15717	138	26	that	that	PRON
crl-15717	138	27	of	of	ADP
crl-15717	138	28	the	the	DET
crl-15717	138	29	critical	critical	ADJ
crl-15717	138	30	processes	process	NOUN
crl-15717	138	31	was	be	AUX
crl-15717	138	32	found	find	VERB
crl-15717	138	33	.	.	PUNCT
crl-15717	139	1	the	the	DET
crl-15717	139	2	performance	performance	NOUN
crl-15717	139	3	measures	measure	NOUN
crl-15717	139	4	brought	bring	VERB
crl-15717	139	5	out	out	ADP
crl-15717	139	6	more	more	ADV
crl-15717	139	7	overall	overall	ADJ
crl-15717	139	8	variation	variation	NOUN
crl-15717	139	9	among	among	ADP
crl-15717	139	10	the	the	DET
crl-15717	139	11	panel	panel	NOUN
crl-15717	139	12	of	of	ADP
crl-15717	139	13	experts	expert	NOUN
crl-15717	139	14	,	,	PUNCT
crl-15717	139	15	but	but	CCONJ
crl-15717	139	16	there	there	PRON
crl-15717	139	17	is	be	VERB
crl-15717	139	18	no	no	DET
crl-15717	139	19	doubt	doubt	NOUN
crl-15717	139	20	that	that	SCONJ
crl-15717	139	21	the	the	DET
crl-15717	139	22	performance	performance	NOUN
crl-15717	139	23	measures	measure	NOUN
crl-15717	139	24	for	for	ADP
crl-15717	139	25	category	category	NOUN
crl-15717	139	26	3	3	NUM
crl-15717	139	27	,	,	PUNCT
crl-15717	139	28	student	student	NOUN
crl-15717	139	29	,	,	PUNCT
crl-15717	139	30	faculty	faculty	NOUN
crl-15717	139	31	,	,	PUNCT
crl-15717	139	32	and	and	CCONJ
crl-15717	139	33	stakeholder	stakeholder	NOUN
crl-15717	139	34	focus	focus	NOUN
crl-15717	139	35	(	(	PUNCT
crl-15717	139	36	i.e.	i.e.	X
crl-15717	139	37	,	,	PUNCT
crl-15717	139	38	a	a	DET
crl-15717	139	39	customer	customer	NOUN
crl-15717	139	40	focus	focus	NOUN
crl-15717	139	41	)	)	PUNCT
crl-15717	139	42	,	,	PUNCT
crl-15717	139	43	also	also	ADV
crl-15717	139	44	received	receive	VERB
crl-15717	139	45	the	the	DET
crl-15717	139	46	highest	high	ADJ
crl-15717	139	47	level	level	NOUN
crl-15717	139	48	of	of	ADP
crl-15717	139	49	ratings	rating	NOUN
crl-15717	139	50	and	and	CCONJ
crl-15717	139	51	nearunanimous	nearunanimous	ADJ
crl-15717	139	52	agreement	agreement	NOUN
crl-15717	139	53	for	for	ADP
crl-15717	139	54	most	most	ADJ
crl-15717	139	55	of	of	ADP
crl-15717	139	56	the	the	DET
crl-15717	139	57	performance	performance	NOUN
crl-15717	139	58	measures	measure	NOUN
crl-15717	139	59	in	in	ADP
crl-15717	139	60	the	the	DET
crl-15717	139	61	category	category	NOUN
crl-15717	139	62	.	.	PUNCT
crl-15717	140	1	furthermore	furthermore	ADV
crl-15717	140	2	,	,	PUNCT
crl-15717	140	3	no	no	DET
crl-15717	140	4	other	other	ADJ
crl-15717	140	5	category	category	NOUN
crl-15717	140	6	had	have	VERB
crl-15717	140	7	as	as	ADV
crl-15717	140	8	many	many	ADJ
crl-15717	140	9	performance	performance	NOUN
crl-15717	140	10	measures	measure	NOUN
crl-15717	140	11	with	with	ADP
crl-15717	140	12	this	this	DET
crl-15717	140	13	level	level	NOUN
crl-15717	140	14	of	of	ADP
crl-15717	140	15	agreement	agreement	NOUN
crl-15717	140	16	among	among	ADP
crl-15717	140	17	the	the	DET
crl-15717	140	18	panel	panel	NOUN
crl-15717	140	19	of	of	ADP
crl-15717	140	20	experts	expert	NOUN
crl-15717	140	21	.	.	PUNCT
crl-15717	141	1	when	when	SCONJ
crl-15717	141	2	the	the	DET
crl-15717	141	3	other	other	ADJ
crl-15717	141	4	categories	category	NOUN
crl-15717	141	5	of	of	ADP
crl-15717	141	6	performance	performance	NOUN
crl-15717	141	7	measures	measure	NOUN
crl-15717	141	8	are	be	AUX
crl-15717	141	9	examined	examine	VERB
crl-15717	141	10	,	,	PUNCT
crl-15717	141	11	for	for	ADP
crl-15717	141	12	the	the	DET
crl-15717	141	13	most	most	ADJ
crl-15717	141	14	part	part	NOUN
crl-15717	141	15	,	,	PUNCT
crl-15717	141	16	the	the	DET
crl-15717	141	17	pa	pa	PROPN
crl-15717	141	18	ern	ern	PROPN
crl-15717	141	19	of	of	ADP
crl-15717	141	20	ratings	rating	NOUN
crl-15717	141	21	of	of	ADP
crl-15717	141	22	importance	importance	NOUN
crl-15717	141	23	for	for	ADP
crl-15717	141	24	the	the	DET
crl-15717	141	25	critical	critical	ADJ
crl-15717	141	26	processes	process	NOUN
crl-15717	141	27	holds	hold	VERB
crl-15717	141	28	true	true	ADJ
crl-15717	141	29	for	for	ADP
crl-15717	141	30	the	the	DET
crl-15717	141	31	categories	category	NOUN
crl-15717	141	32	of	of	ADP
crl-15717	141	33	performance	performance	NOUN
crl-15717	141	34	measures	measure	NOUN
crl-15717	141	35	as	as	ADV
crl-15717	141	36	well	well	ADV
crl-15717	141	37	.	.	PUNCT
crl-15717	142	1	the	the	DET
crl-15717	142	2	category	category	NOUN
crl-15717	142	3	for	for	ADP
crl-15717	142	4	customer	customer	NOUN
crl-15717	142	5	focus	focus	NOUN
crl-15717	142	6	is	be	AUX
crl-15717	142	7	clearly	clearly	ADV
crl-15717	142	8	more	more	ADV
crl-15717	142	9	regarded	regard	VERB
crl-15717	142	10	by	by	ADP
crl-15717	142	11	the	the	DET
crl-15717	142	12	panel	panel	NOUN
crl-15717	142	13	for	for	ADP
crl-15717	142	14	important	important	ADJ
crl-15717	142	15	performance	performance	NOUN
crl-15717	142	16	measures	measure	NOUN
crl-15717	142	17	than	than	ADP
crl-15717	142	18	any	any	DET
crl-15717	142	19	other	other	ADJ
crl-15717	142	20	category	category	NOUN
crl-15717	142	21	,	,	PUNCT
crl-15717	142	22	but	but	CCONJ
crl-15717	142	23	the	the	DET
crl-15717	142	24	categories	category	NOUN
crl-15717	142	25	for	for	ADP
crl-15717	142	26	leadership	leadership	NOUN
crl-15717	142	27	,	,	PUNCT
crl-15717	142	28	methods	method	NOUN
crl-15717	142	29	of	of	ADP
crl-15717	142	30	gathering	gather	VERB
crl-15717	142	31	information	information	NOUN
crl-15717	142	32	and	and	CCONJ
crl-15717	142	33	analysis	analysis	NOUN
crl-15717	142	34	,	,	PUNCT
crl-15717	142	35	and	and	CCONJ
crl-15717	142	36	performance	performance	NOUN
crl-15717	142	37	results	result	NOUN
crl-15717	142	38	follow	follow	VERB
crl-15717	142	39	in	in	ADP
crl-15717	142	40	the	the	DET
crl-15717	142	41	number	number	NOUN
crl-15717	142	42	of	of	ADP
crl-15717	142	43	measures	measure	NOUN
crl-15717	142	44	rated	rate	VERB
crl-15717	142	45	highly	highly	ADV
crl-15717	142	46	by	by	ADP
crl-15717	142	47	the	the	DET
crl-15717	142	48	panel	panel	NOUN
crl-15717	142	49	.	.	PUNCT
crl-15717	143	1	that	that	PRON
crl-15717	143	2	is	be	AUX
crl-15717	143	3	not	not	PART
crl-15717	143	4	to	to	PART
crl-15717	143	5	say	say	VERB
crl-15717	143	6	that	that	SCONJ
crl-15717	143	7	the	the	DET
crl-15717	143	8	experts	expert	NOUN
crl-15717	143	9	view	view	VERB
crl-15717	143	10	performance	performance	NOUN
crl-15717	143	11	measures	measure	NOUN
crl-15717	143	12	for	for	ADP
crl-15717	143	13	the	the	DET
crl-15717	143	14	categories	category	NOUN
crl-15717	143	15	of	of	ADP
crl-15717	143	16	strategic	strategic	ADJ
crl-15717	143	17	planning	planning	NOUN
crl-15717	143	18	,	,	PUNCT
crl-15717	143	19	faculty	faculty	NOUN
crl-15717	143	20	and	and	CCONJ
crl-15717	143	21	staff	staff	NOUN
crl-15717	143	22	focus	focus	NOUN
crl-15717	143	23	,	,	PUNCT
crl-15717	143	24	and	and	CCONJ
crl-15717	143	25	program	program	NOUN
crl-15717	143	26	and	and	CCONJ
crl-15717	143	27	service	service	NOUN
crl-15717	143	28	delivery	delivery	NOUN
crl-15717	143	29	as	as	ADP
crl-15717	143	30	unimportant	unimportant	ADJ
crl-15717	143	31	but	but	CCONJ
crl-15717	143	32	,	,	PUNCT
crl-15717	143	33	rather	rather	ADV
crl-15717	143	34	,	,	PUNCT
crl-15717	143	35	that	that	SCONJ
crl-15717	143	36	there	there	PRON
crl-15717	143	37	was	be	VERB
crl-15717	143	38	more	more	ADJ
crl-15717	143	39	variation	variation	NOUN
crl-15717	143	40	in	in	ADP
crl-15717	143	41	the	the	DET
crl-15717	143	42	experts	expert	NOUN
crl-15717	143	43	’	’	PART
crl-15717	143	44	ratings	rating	NOUN
crl-15717	143	45	for	for	ADP
crl-15717	143	46	the	the	DET
crl-15717	143	47	identified	identify	VERB
crl-15717	143	48	measures	measure	NOUN
crl-15717	143	49	of	of	ADP
crl-15717	143	50	these	these	DET
crl-15717	143	51	categories	category	NOUN
crl-15717	143	52	.	.	PUNCT
crl-15717	144	1	in	in	ADP
crl-15717	144	2	reality	reality	NOUN
crl-15717	144	3	,	,	PUNCT
crl-15717	144	4	the	the	DET
crl-15717	144	5	panel	panel	NOUN
crl-15717	144	6	viewed	view	VERB
crl-15717	144	7	at	at	ADP
crl-15717	144	8	least	least	ADJ
crl-15717	144	9	some	some	PRON
crl-15717	144	10	of	of	ADP
crl-15717	144	11	the	the	DET
crl-15717	144	12	identified	identify	VERB
crl-15717	144	13	performance	performance	NOUN
crl-15717	144	14	measures	measure	NOUN
crl-15717	144	15	in	in	ADP
crl-15717	144	16	every	every	DET
crl-15717	144	17	category	category	NOUN
crl-15717	144	18	as	as	ADP
crl-15717	144	19	very	very	ADV
crl-15717	144	20	important	important	ADJ
crl-15717	144	21	to	to	ADP
crl-15717	144	22	high	high	ADJ
crl-15717	144	23	-	-	PUNCT
crl-15717	144	24	quality	quality	NOUN
crl-15717	144	25	library	library	NOUN
crl-15717	144	26	services	service	NOUN
crl-15717	144	27	,	,	PUNCT
crl-15717	144	28	programs	program	NOUN
crl-15717	144	29	,	,	PUNCT
crl-15717	144	30	and	and	CCONJ
crl-15717	144	31	functions	function	NOUN
crl-15717	144	32	.	.	PUNCT
crl-15717	145	1	this	this	DET
crl-15717	145	2	study	study	NOUN
crl-15717	145	3	shows	show	VERB
crl-15717	145	4	that	that	SCONJ
crl-15717	145	5	when	when	SCONJ
crl-15717	145	6	examining	examine	VERB
crl-15717	145	7	those	those	DET
crl-15717	145	8	performance	performance	NOUN
crl-15717	145	9	measures	measure	NOUN
crl-15717	145	10	identified	identify	VERB
crl-15717	145	11	by	by	ADP
crl-15717	145	12	this	this	DET
crl-15717	145	13	research	research	NOUN
crl-15717	145	14	,	,	PUNCT
crl-15717	145	15	the	the	DET
crl-15717	145	16	experts	expert	NOUN
crl-15717	145	17	were	be	AUX
crl-15717	145	18	in	in	ADP
crl-15717	145	19	more	more	ADJ
crl-15717	145	20	agreement	agreement	NOUN
crl-15717	145	21	on	on	ADP
crl-15717	145	22	performance	performance	NOUN
crl-15717	145	23	measures	measure	NOUN
crl-15717	145	24	for	for	ADP
crl-15717	145	25	the	the	DET
crl-15717	145	26	categories	category	NOUN
crl-15717	145	27	of	of	ADP
crl-15717	145	28	customer	customer	NOUN
crl-15717	145	29	focus	focus	NOUN
crl-15717	145	30	(	(	PUNCT
crl-15717	145	31	student	student	NOUN
crl-15717	145	32	,	,	PUNCT
crl-15717	145	33	faculty	faculty	NOUN
crl-15717	145	34	,	,	PUNCT
crl-15717	145	35	stakeholders	stakeholder	NOUN
crl-15717	145	36	)	)	PUNCT
crl-15717	145	37	,	,	PUNCT
crl-15717	145	38	leadership	leadership	NOUN
crl-15717	145	39	,	,	PUNCT
crl-15717	145	40	gathering	gather	VERB
crl-15717	145	41	of	of	ADP
crl-15717	145	42	information	information	NOUN
crl-15717	145	43	and	and	CCONJ
crl-15717	145	44	analysis	analysis	NOUN
crl-15717	145	45	,	,	PUNCT
crl-15717	145	46	and	and	CCONJ
crl-15717	145	47	performance	performance	NOUN
crl-15717	145	48	results	result	NOUN
crl-15717	145	49	,	,	PUNCT
crl-15717	145	50	generally	generally	ADV
crl-15717	145	51	in	in	ADP
crl-15717	145	52	that	that	DET
crl-15717	145	53	order	order	NOUN
crl-15717	145	54	,	,	PUNCT
crl-15717	145	55	but	but	CCONJ
crl-15717	145	56	rated	rate	VERB
crl-15717	145	57	performance	performance	NOUN
crl-15717	145	58	measures	measure	NOUN
crl-15717	145	59	in	in	ADP
crl-15717	145	60	all	all	DET
crl-15717	145	61	the	the	DET
crl-15717	145	62	categories	category	NOUN
crl-15717	145	63	as	as	ADP
crl-15717	145	64	important	important	ADJ
crl-15717	145	65	or	or	CCONJ
crl-15717	145	66	very	very	ADV
crl-15717	145	67	important	important	ADJ
crl-15717	145	68	.	.	PUNCT
crl-15717	146	1	the	the	DET
crl-15717	146	2	appendix	appendix	NOUN
crl-15717	146	3	should	should	AUX
crl-15717	146	4	be	be	AUX
crl-15717	146	5	examined	examine	VERB
crl-15717	146	6	to	to	PART
crl-15717	146	7	get	get	VERB
crl-15717	146	8	a	a	DET
crl-15717	146	9	complete	complete	ADJ
crl-15717	146	10	picture	picture	NOUN
crl-15717	146	11	of	of	ADP
crl-15717	146	12	all	all	DET
crl-15717	146	13	the	the	DET
crl-15717	146	14	performance	performance	NOUN
crl-15717	146	15	measures	measure	NOUN
crl-15717	146	16	and	and	CCONJ
crl-15717	146	17	how	how	SCONJ
crl-15717	146	18	they	they	PRON
crl-15717	146	19	have	have	AUX
crl-15717	146	20	been	be	AUX
crl-15717	146	21	rated	rate	VERB
crl-15717	146	22	by	by	ADP
crl-15717	146	23	the	the	DET
crl-15717	146	24	delphi	delphi	NOUN
crl-15717	146	25	panel	panel	NOUN
crl-15717	146	26	.	.	PUNCT
crl-15717	147	1	within	within	ADP
crl-15717	147	2	the	the	DET
crl-15717	147	3	categories	category	NOUN
crl-15717	147	4	,	,	PUNCT
crl-15717	147	5	some	some	DET
crl-15717	147	6	performance	performance	NOUN
crl-15717	147	7	measures	measure	NOUN
crl-15717	147	8	are	be	AUX
crl-15717	147	9	qualitative	qualitative	ADJ
crl-15717	147	10	and	and	CCONJ
crl-15717	147	11	quantitative	quantitative	ADJ
crl-15717	147	12	in	in	ADP
crl-15717	147	13	design	design	NOUN
crl-15717	147	14	.	.	PUNCT
crl-15717	148	1	some	some	DET
crl-15717	148	2	measures	measure	NOUN
crl-15717	148	3	ask	ask	VERB
crl-15717	148	4	for	for	ADP
crl-15717	148	5	a	a	DET
crl-15717	148	6	specific	specific	ADJ
crl-15717	148	7	numeric	numeric	ADJ
crl-15717	148	8	measurement	measurement	NOUN
crl-15717	148	9	;	;	PUNCT
crl-15717	148	10	others	other	NOUN
crl-15717	148	11	describe	describe	VERB
crl-15717	148	12	a	a	DET
crl-15717	148	13	process	process	NOUN
crl-15717	148	14	of	of	ADP
crl-15717	148	15	measurement	measurement	NOUN
crl-15717	148	16	.	.	PUNCT
crl-15717	149	1	for	for	ADP
crl-15717	149	2	example	example	NOUN
crl-15717	149	3	,	,	PUNCT
crl-15717	149	4	in	in	ADP
crl-15717	149	5	the	the	DET
crl-15717	149	6	customer	customer	NOUN
crl-15717	149	7	focus	focus	NOUN
crl-15717	149	8	category	category	NOUN
crl-15717	149	9	,	,	PUNCT
crl-15717	149	10	a	a	DET
crl-15717	149	11	highly	highly	ADV
crl-15717	149	12	rated	rate	VERB
crl-15717	149	13	performance	performance	NOUN
crl-15717	149	14	measure	measure	NOUN
crl-15717	149	15	is	be	AUX
crl-15717	149	16	“	"	PUNCT
crl-15717	149	17	a	a	DET
crl-15717	149	18	comprehensive	comprehensive	ADJ
crl-15717	149	19	system	system	NOUN
crl-15717	149	20	or	or	CCONJ
crl-15717	149	21	process	process	NOUN
crl-15717	149	22	exists	exist	VERB
crl-15717	149	23	for	for	ADP
crl-15717	149	24	tracking	track	VERB
crl-15717	149	25	student	student	NOUN
crl-15717	149	26	and	and	CCONJ
crl-15717	149	27	faculty	faculty	NOUN
crl-15717	149	28	comments	comment	NOUN
crl-15717	149	29	and	and	CCONJ
crl-15717	149	30	complaints	complaint	NOUN
crl-15717	149	31	and	and	CCONJ
crl-15717	149	32	what	what	PRON
crl-15717	149	33	is	be	AUX
crl-15717	149	34	done	do	VERB
crl-15717	149	35	to	to	PART
crl-15717	149	36	address	address	VERB
crl-15717	149	37	them	they	PRON
crl-15717	149	38	”	"	PUNCT
crl-15717	149	39	and	and	CCONJ
crl-15717	149	40	for	for	ADP
crl-15717	149	41	the	the	DET
crl-15717	149	42	leadership	leadership	NOUN
crl-15717	149	43	category	category	NOUN
crl-15717	149	44	,	,	PUNCT
crl-15717	149	45	a	a	DET
crl-15717	149	46	highly	highly	ADV
crl-15717	149	47	rated	rate	VERB
crl-15717	149	48	academic	academic	ADJ
crl-15717	149	49	library	library	NOUN
crl-15717	149	50	critical	critical	ADJ
crl-15717	149	51	processes	process	NOUN
crl-15717	149	52	159	159	NUM
crl-15717	149	53	performance	performance	NOUN
crl-15717	149	54	measure	measure	NOUN
crl-15717	149	55	is	be	AUX
crl-15717	149	56	“	"	PUNCT
crl-15717	149	57	existence	existence	NOUN
crl-15717	149	58	of	of	ADP
crl-15717	149	59	systems	system	NOUN
crl-15717	149	60	which	which	PRON
crl-15717	149	61	reinforce	reinforce	VERB
crl-15717	149	62	the	the	DET
crl-15717	149	63	value	value	NOUN
crl-15717	149	64	of	of	ADP
crl-15717	149	65	continual	continual	ADJ
crl-15717	149	66	learning	learning	NOUN
crl-15717	149	67	.	.	PUNCT
crl-15717	149	68	”	"	PUNCT
crl-15717	150	1	in	in	ADP
crl-15717	150	2	more	more	ADJ
crl-15717	150	3	quantitative	quantitative	ADJ
crl-15717	150	4	measures	measure	NOUN
crl-15717	150	5	,	,	PUNCT
crl-15717	150	6	such	such	ADJ
crl-15717	150	7	performance	performance	NOUN
crl-15717	150	8	measures	measure	NOUN
crl-15717	150	9	as	as	ADP
crl-15717	150	10	“	"	PUNCT
crl-15717	150	11	turnover	turnover	NOUN
crl-15717	150	12	rates	rate	NOUN
crl-15717	150	13	”	"	PUNCT
crl-15717	150	14	in	in	ADP
crl-15717	150	15	the	the	DET
crl-15717	150	16	faculty	faculty	NOUN
crl-15717	150	17	and	and	CCONJ
crl-15717	150	18	staff	staff	NOUN
crl-15717	150	19	category	category	NOUN
crl-15717	150	20	and	and	CCONJ
crl-15717	150	21	“	"	PUNCT
crl-15717	150	22	purchasing	purchase	VERB
crl-15717	150	23	ratios	ratio	NOUN
crl-15717	150	24	”	"	PUNCT
crl-15717	150	25	in	in	ADP
crl-15717	150	26	the	the	DET
crl-15717	150	27	performance	performance	NOUN
crl-15717	150	28	results	result	NOUN
crl-15717	150	29	category	category	NOUN
crl-15717	150	30	were	be	AUX
crl-15717	150	31	included	include	VERB
crl-15717	150	32	.	.	PUNCT
crl-15717	151	1	measures	measure	NOUN
crl-15717	151	2	that	that	PRON
crl-15717	151	3	were	be	AUX
crl-15717	151	4	more	more	ADV
crl-15717	151	5	quantitative	quantitative	ADJ
crl-15717	151	6	in	in	ADP
crl-15717	151	7	nature	nature	NOUN
crl-15717	151	8	were	be	AUX
crl-15717	151	9	less	less	ADV
crl-15717	151	10	regarded	regard	VERB
crl-15717	151	11	,	,	PUNCT
crl-15717	151	12	as	as	ADP
crl-15717	151	13	a	a	DET
crl-15717	151	14	whole	whole	NOUN
crl-15717	151	15	,	,	PUNCT
crl-15717	151	16	than	than	ADP
crl-15717	151	17	those	those	PRON
crl-15717	151	18	with	with	ADP
crl-15717	151	19	a	a	DET
crl-15717	151	20	qualitative	qualitative	ADJ
crl-15717	151	21	design	design	NOUN
crl-15717	151	22	.	.	PUNCT
crl-15717	152	1	in	in	ADP
crl-15717	152	2	their	their	PRON
crl-15717	152	3	responses	response	NOUN
crl-15717	152	4	,	,	PUNCT
crl-15717	152	5	some	some	DET
crl-15717	152	6	panel	panel	NOUN
crl-15717	152	7	members	member	NOUN
crl-15717	152	8	added	add	VERB
crl-15717	152	9	comments	comment	NOUN
crl-15717	152	10	that	that	PRON
crl-15717	152	11	indicated	indicate	VERB
crl-15717	152	12	that	that	SCONJ
crl-15717	152	13	quantitative	quantitative	ADJ
crl-15717	152	14	measures	measure	NOUN
crl-15717	152	15	were	be	AUX
crl-15717	152	16	of	of	ADP
crl-15717	152	17	less	less	ADJ
crl-15717	152	18	value	value	NOUN
crl-15717	152	19	to	to	ADP
crl-15717	152	20	measuring	measure	VERB
crl-15717	152	21	quality	quality	NOUN
crl-15717	152	22	than	than	ADP
crl-15717	152	23	qualitative	qualitative	ADJ
crl-15717	152	24	measures	measure	NOUN
crl-15717	152	25	for	for	ADP
crl-15717	152	26	now	now	ADV
crl-15717	152	27	and	and	CCONJ
crl-15717	152	28	in	in	ADP
crl-15717	152	29	the	the	DET
crl-15717	152	30	future	future	NOUN
crl-15717	152	31	because	because	SCONJ
crl-15717	152	32	the	the	DET
crl-15717	152	33	panelists	panelist	NOUN
crl-15717	152	34	believed	believe	VERB
crl-15717	152	35	measuring	measure	VERB
crl-15717	152	36	what	what	PRON
crl-15717	152	37	was	be	AUX
crl-15717	152	38	owned	own	VERB
crl-15717	152	39	is	be	AUX
crl-15717	152	40	less	less	ADV
crl-15717	152	41	useful	useful	ADJ
crl-15717	152	42	in	in	ADP
crl-15717	152	43	an	an	DET
crl-15717	152	44	age	age	NOUN
crl-15717	152	45	of	of	ADP
crl-15717	152	46	access	access	NOUN
crl-15717	152	47	to	to	ADP
crl-15717	152	48	resources	resource	NOUN
crl-15717	152	49	globally	globally	ADV
crl-15717	152	50	.	.	PUNCT
crl-15717	153	1	an	an	DET
crl-15717	153	2	important	important	ADJ
crl-15717	153	3	aspect	aspect	NOUN
crl-15717	153	4	of	of	ADP
crl-15717	153	5	this	this	DET
crl-15717	153	6	study	study	NOUN
crl-15717	153	7	,	,	PUNCT
crl-15717	153	8	however	however	ADV
crl-15717	153	9	,	,	PUNCT
crl-15717	153	10	is	be	AUX
crl-15717	153	11	that	that	SCONJ
crl-15717	153	12	the	the	DET
crl-15717	153	13	performance	performance	NOUN
crl-15717	153	14	measures	measure	NOUN
crl-15717	153	15	,	,	PUNCT
crl-15717	153	16	whether	whether	SCONJ
crl-15717	153	17	quantitative	quantitative	ADJ
crl-15717	153	18	or	or	CCONJ
crl-15717	153	19	qualitative	qualitative	NOUN
crl-15717	153	20	,	,	PUNCT
crl-15717	153	21	should	should	AUX
crl-15717	153	22	be	be	AUX
crl-15717	153	23	used	use	VERB
crl-15717	153	24	as	as	ADP
crl-15717	153	25	indicators	indicator	NOUN
crl-15717	153	26	of	of	ADP
crl-15717	153	27	how	how	SCONJ
crl-15717	153	28	well	well	ADV
crl-15717	153	29	the	the	DET
crl-15717	153	30	respective	respective	ADJ
crl-15717	153	31	process	process	NOUN
crl-15717	153	32	is	be	AUX
crl-15717	153	33	working	work	VERB
crl-15717	153	34	and	and	CCONJ
crl-15717	153	35	as	as	ADP
crl-15717	153	36	a	a	DET
crl-15717	153	37	measure	measure	NOUN
crl-15717	153	38	of	of	ADP
crl-15717	153	39	needed	need	VERB
crl-15717	153	40	improvement	improvement	NOUN
crl-15717	153	41	to	to	ADP
crl-15717	153	42	that	that	DET
crl-15717	153	43	process	process	NOUN
crl-15717	153	44	.	.	PUNCT
crl-15717	154	1	in	in	ADP
crl-15717	154	2	this	this	DET
crl-15717	154	3	way	way	NOUN
crl-15717	154	4	,	,	PUNCT
crl-15717	154	5	libraries	library	NOUN
crl-15717	154	6	can	can	AUX
crl-15717	154	7	use	use	VERB
crl-15717	154	8	these	these	DET
crl-15717	154	9	processes	process	NOUN
crl-15717	154	10	and	and	CCONJ
crl-15717	154	11	measures	measure	NOUN
crl-15717	154	12	as	as	ADP
crl-15717	154	13	a	a	DET
crl-15717	154	14	means	means	NOUN
crl-15717	154	15	of	of	ADP
crl-15717	154	16	individually	individually	ADV
crl-15717	154	17	and	and	CCONJ
crl-15717	154	18	collectively	collectively	ADV
crl-15717	154	19	understanding	understand	VERB
crl-15717	154	20	the	the	DET
crl-15717	154	21	quality	quality	NOUN
crl-15717	154	22	of	of	ADP
crl-15717	154	23	their	their	PRON
crl-15717	154	24	operational	operational	ADJ
crl-15717	154	25	performance	performance	NOUN
crl-15717	154	26	and	and	CCONJ
crl-15717	154	27	a	a	DET
crl-15717	154	28	ention	ention	NOUN
crl-15717	154	29	to	to	ADP
crl-15717	154	30	customer	customer	NOUN
crl-15717	154	31	needs	need	NOUN
crl-15717	154	32	and	and	CCONJ
crl-15717	154	33	expectations	expectation	NOUN
crl-15717	154	34	.	.	PUNCT
crl-15717	155	1	summary	summary	NOUN
crl-15717	155	2	this	this	DET
crl-15717	155	3	study	study	NOUN
crl-15717	155	4	has	have	AUX
crl-15717	155	5	identified	identify	VERB
crl-15717	155	6	a	a	DET
crl-15717	155	7	large	large	ADJ
crl-15717	155	8	body	body	NOUN
crl-15717	155	9	of	of	ADP
crl-15717	155	10	critical	critical	ADJ
crl-15717	155	11	processes	process	NOUN
crl-15717	155	12	and	and	CCONJ
crl-15717	155	13	performance	performance	NOUN
crl-15717	155	14	measures	measure	NOUN
crl-15717	155	15	that	that	PRON
crl-15717	155	16	can	can	AUX
crl-15717	155	17	be	be	AUX
crl-15717	155	18	used	use	VERB
crl-15717	155	19	by	by	ADP
crl-15717	155	20	libraries	library	NOUN
crl-15717	155	21	for	for	ADP
crl-15717	155	22	the	the	DET
crl-15717	155	23	assessment	assessment	NOUN
crl-15717	155	24	of	of	ADP
crl-15717	155	25	quality	quality	NOUN
crl-15717	155	26	in	in	ADP
crl-15717	155	27	their	their	PRON
crl-15717	155	28	programs	program	NOUN
crl-15717	155	29	,	,	PUNCT
crl-15717	155	30	services	service	NOUN
crl-15717	155	31	,	,	PUNCT
crl-15717	155	32	and	and	CCONJ
crl-15717	155	33	functions	function	NOUN
crl-15717	155	34	.	.	PUNCT
crl-15717	156	1	by	by	ADP
crl-15717	156	2	utilizing	utilize	VERB
crl-15717	156	3	the	the	DET
crl-15717	156	4	malcolm	malcolm	PROPN
crl-15717	156	5	baldrige	baldrige	PROPN
crl-15717	156	6	national	national	PROPN
crl-15717	156	7	quality	quality	PROPN
crl-15717	156	8	award	award	PROPN
crl-15717	156	9	’s	’s	PART
crl-15717	156	10	education	education	NOUN
crl-15717	156	11	criteria	criterion	NOUN
crl-15717	156	12	,	,	PUNCT
crl-15717	156	13	these	these	DET
crl-15717	156	14	processes	process	NOUN
crl-15717	156	15	and	and	CCONJ
crl-15717	156	16	measures	measure	NOUN
crl-15717	156	17	also	also	ADV
crl-15717	156	18	provide	provide	VERB
crl-15717	156	19	libraries	library	NOUN
crl-15717	156	20	with	with	ADP
crl-15717	156	21	the	the	DET
crl-15717	156	22	opportunity	opportunity	NOUN
crl-15717	156	23	to	to	PART
crl-15717	156	24	develop	develop	VERB
crl-15717	156	25	quality	quality	NOUN
crl-15717	156	26	-	-	PUNCT
crl-15717	156	27	focused	focus	VERB
crl-15717	156	28	programs	program	NOUN
crl-15717	156	29	,	,	PUNCT
crl-15717	156	30	services	service	NOUN
crl-15717	156	31	,	,	PUNCT
crl-15717	156	32	and	and	CCONJ
crl-15717	156	33	functions	function	NOUN
crl-15717	156	34	,	,	PUNCT
crl-15717	156	35	and	and	CCONJ
crl-15717	156	36	they	they	PRON
crl-15717	156	37	can	can	AUX
crl-15717	156	38	contribute	contribute	VERB
crl-15717	156	39	to	to	ADP
crl-15717	156	40	the	the	DET
crl-15717	156	41	development	development	NOUN
crl-15717	156	42	of	of	ADP
crl-15717	156	43	continuous	continuous	ADJ
crl-15717	156	44	quality	quality	NOUN
crl-15717	156	45	improvement	improvement	NOUN
crl-15717	156	46	for	for	ADP
crl-15717	156	47	use	use	NOUN
crl-15717	156	48	as	as	ADP
crl-15717	156	49	a	a	DET
crl-15717	156	50	management	management	NOUN
crl-15717	156	51	tool	tool	NOUN
crl-15717	156	52	.	.	PUNCT
crl-15717	157	1	using	use	VERB
crl-15717	157	2	these	these	DET
crl-15717	157	3	processes	process	NOUN
crl-15717	157	4	and	and	CCONJ
crl-15717	157	5	performance	performance	NOUN
crl-15717	157	6	measures	measure	NOUN
crl-15717	157	7	,	,	PUNCT
crl-15717	157	8	library	library	NOUN
crl-15717	157	9	managers	manager	NOUN
crl-15717	157	10	can	can	AUX
crl-15717	157	11	work	work	VERB
crl-15717	157	12	to	to	ADP
crl-15717	157	13	160	160	NUM
crl-15717	157	14	college	college	PROPN
crl-15717	157	15	&	&	CCONJ
crl-15717	157	16	research	research	PROPN
crl-15717	157	17	libraries	library	NOUN
crl-15717	157	18	continuously	continuously	ADV
crl-15717	157	19	improve	improve	VERB
crl-15717	157	20	their	their	PRON
crl-15717	157	21	services	service	NOUN
crl-15717	157	22	and	and	CCONJ
crl-15717	157	23	products	product	NOUN
crl-15717	157	24	.	.	PUNCT
crl-15717	158	1	this	this	DET
crl-15717	158	2	body	body	NOUN
crl-15717	158	3	of	of	ADP
crl-15717	158	4	processes	process	NOUN
crl-15717	158	5	and	and	CCONJ
crl-15717	158	6	measures	measure	NOUN
crl-15717	158	7	also	also	ADV
crl-15717	158	8	may	may	AUX
crl-15717	158	9	contribute	contribute	VERB
crl-15717	158	10	to	to	ADP
crl-15717	158	11	aiding	aid	VERB
crl-15717	158	12	the	the	DET
crl-15717	158	13	library	library	NOUN
crl-15717	158	14	profession	profession	NOUN
crl-15717	158	15	in	in	ADP
crl-15717	158	16	developing	develop	VERB
crl-15717	158	17	its	its	PRON
crl-15717	158	18	own	own	ADJ
crl-15717	158	19	mbnqa	mbnqa	NOUN
crl-15717	158	20	criteria	criterion	NOUN
crl-15717	158	21	.	.	PUNCT
crl-15717	159	1	the	the	DET
crl-15717	159	2	results	result	NOUN
crl-15717	159	3	of	of	ADP
crl-15717	159	4	this	this	DET
crl-15717	159	5	study	study	NOUN
crl-15717	159	6	(	(	PUNCT
crl-15717	159	7	shown	show	VERB
crl-15717	159	8	in	in	ADP
crl-15717	159	9	the	the	DET
crl-15717	159	10	appendix	appendix	NOUN
crl-15717	159	11	)	)	PUNCT
crl-15717	159	12	also	also	ADV
crl-15717	159	13	show	show	VERB
crl-15717	159	14	the	the	DET
crl-15717	159	15	delphi	delphi	NOUN
crl-15717	159	16	panel	panel	NOUN
crl-15717	159	17	’s	’s	PART
crl-15717	159	18	expert	expert	ADJ
crl-15717	159	19	opinion	opinion	NOUN
crl-15717	159	20	about	about	ADP
crl-15717	159	21	the	the	DET
crl-15717	159	22	usefulness	usefulness	NOUN
crl-15717	159	23	of	of	ADP
crl-15717	159	24	all	all	DET
crl-15717	159	25	the	the	DET
crl-15717	159	26	critical	critical	ADJ
crl-15717	159	27	processes	process	NOUN
crl-15717	159	28	and	and	CCONJ
crl-15717	159	29	performance	performance	NOUN
crl-15717	159	30	measures	measure	NOUN
crl-15717	159	31	.	.	PUNCT
crl-15717	160	1	this	this	DET
crl-15717	160	2	review	review	NOUN
crl-15717	160	3	provides	provide	VERB
crl-15717	160	4	a	a	DET
crl-15717	160	5	window	window	NOUN
crl-15717	160	6	to	to	ADP
crl-15717	160	7	what	what	PRON
crl-15717	160	8	processes	process	NOUN
crl-15717	160	9	and	and	CCONJ
crl-15717	160	10	measures	measure	NOUN
crl-15717	160	11	are	be	AUX
crl-15717	160	12	important	important	ADJ
crl-15717	160	13	for	for	ADP
crl-15717	160	14	libraries	library	NOUN
crl-15717	160	15	as	as	SCONJ
crl-15717	160	16	they	they	PRON
crl-15717	160	17	seek	seek	VERB
crl-15717	160	18	to	to	PART
crl-15717	160	19	build	build	VERB
crl-15717	160	20	effective	effective	ADJ
crl-15717	160	21	programs	program	NOUN
crl-15717	160	22	,	,	PUNCT
crl-15717	160	23	services	service	NOUN
crl-15717	160	24	,	,	PUNCT
crl-15717	160	25	and	and	CCONJ
crl-15717	160	26	functions	function	NOUN
crl-15717	160	27	.	.	PUNCT
crl-15717	161	1	the	the	DET
crl-15717	161	2	study	study	NOUN
crl-15717	161	3	shows	show	VERB
crl-15717	161	4	that	that	SCONJ
crl-15717	161	5	in	in	ADP
crl-15717	161	6	the	the	DET
crl-15717	161	7	judgment	judgment	NOUN
crl-15717	161	8	of	of	ADP
crl-15717	161	9	this	this	DET
crl-15717	161	10	delphi	delphi	NOUN
crl-15717	161	11	panel	panel	NOUN
crl-15717	161	12	,	,	PUNCT
crl-15717	161	13	libraries	library	NOUN
crl-15717	161	14	must	must	AUX
crl-15717	161	15	gauge	gauge	VERB
crl-15717	161	16	the	the	DET
crl-15717	161	17	needs	need	NOUN
crl-15717	161	18	and	and	CCONJ
crl-15717	161	19	expectations	expectation	NOUN
crl-15717	161	20	of	of	ADP
crl-15717	161	21	their	their	PRON
crl-15717	161	22	customers	customer	NOUN
crl-15717	161	23	and	and	CCONJ
crl-15717	161	24	must	must	AUX
crl-15717	161	25	strive	strive	VERB
crl-15717	161	26	to	to	PART
crl-15717	161	27	have	have	VERB
crl-15717	161	28	a	a	DET
crl-15717	161	29	strong	strong	ADJ
crl-15717	161	30	customer	customer	NOUN
crl-15717	161	31	focus	focus	NOUN
crl-15717	161	32	in	in	ADP
crl-15717	161	33	planning	plan	VERB
crl-15717	161	34	for	for	ADP
crl-15717	161	35	services	service	NOUN
crl-15717	161	36	in	in	ADP
crl-15717	161	37	order	order	NOUN
crl-15717	161	38	to	to	PART
crl-15717	161	39	ensure	ensure	VERB
crl-15717	161	40	quality	quality	NOUN
crl-15717	161	41	in	in	ADP
crl-15717	161	42	their	their	PRON
crl-15717	161	43	efforts	effort	NOUN
crl-15717	161	44	.	.	PUNCT
crl-15717	162	1	the	the	DET
crl-15717	162	2	panel	panel	NOUN
crl-15717	162	3	members	member	NOUN
crl-15717	162	4	also	also	ADV
crl-15717	162	5	noted	note	VERB
crl-15717	162	6	that	that	SCONJ
crl-15717	162	7	processes	process	NOUN
crl-15717	162	8	and	and	CCONJ
crl-15717	162	9	measures	measure	NOUN
crl-15717	162	10	in	in	ADP
crl-15717	162	11	the	the	DET
crl-15717	162	12	areas	area	NOUN
crl-15717	162	13	of	of	ADP
crl-15717	162	14	leadership	leadership	NOUN
crl-15717	162	15	,	,	PUNCT
crl-15717	162	16	methods	method	NOUN
crl-15717	162	17	of	of	ADP
crl-15717	162	18	gathering	gather	VERB
crl-15717	162	19	and	and	CCONJ
crl-15717	162	20	analyzing	analyze	VERB
crl-15717	162	21	information	information	NOUN
crl-15717	162	22	,	,	PUNCT
crl-15717	162	23	and	and	CCONJ
crl-15717	162	24	what	what	PRON
crl-15717	162	25	results	result	VERB
crl-15717	162	26	libraries	library	NOUN
crl-15717	162	27	actually	actually	ADV
crl-15717	162	28	achieve	achieve	VERB
crl-15717	162	29	also	also	ADV
crl-15717	162	30	must	must	AUX
crl-15717	162	31	play	play	VERB
crl-15717	162	32	a	a	DET
crl-15717	162	33	significant	significant	ADJ
crl-15717	162	34	role	role	NOUN
crl-15717	162	35	in	in	ADP
crl-15717	162	36	measuring	measure	VERB
crl-15717	162	37	quality	quality	NOUN
crl-15717	162	38	within	within	ADP
crl-15717	162	39	libraries	library	NOUN
crl-15717	162	40	.	.	PUNCT
crl-15717	163	1	the	the	DET
crl-15717	163	2	delphi	delphi	PROPN
crl-15717	163	3	panel	panel	NOUN
crl-15717	163	4	believed	believe	VERB
crl-15717	163	5	that	that	SCONJ
crl-15717	163	6	qualitative	qualitative	ADJ
crl-15717	163	7	measures	measure	NOUN
crl-15717	163	8	should	should	AUX
crl-15717	163	9	constitute	constitute	VERB
crl-15717	163	10	greater	great	ADJ
crl-15717	163	11	focus	focus	NOUN
crl-15717	163	12	in	in	ADP
crl-15717	163	13	the	the	DET
crl-15717	163	14	measurement	measurement	NOUN
crl-15717	163	15	of	of	ADP
crl-15717	163	16	quality	quality	NOUN
crl-15717	163	17	than	than	ADP
crl-15717	163	18	quantitative	quantitative	ADJ
crl-15717	163	19	measures	measure	NOUN
crl-15717	163	20	.	.	PUNCT
crl-15717	164	1	the	the	DET
crl-15717	164	2	study	study	NOUN
crl-15717	164	3	identified	identify	VERB
crl-15717	164	4	specific	specific	ADJ
crl-15717	164	5	processes	process	NOUN
crl-15717	164	6	and	and	CCONJ
crl-15717	164	7	measures	measure	NOUN
crl-15717	164	8	in	in	ADP
crl-15717	164	9	every	every	DET
crl-15717	164	10	category	category	NOUN
crl-15717	164	11	that	that	PRON
crl-15717	164	12	the	the	DET
crl-15717	164	13	panel	panel	NOUN
crl-15717	164	14	members	member	NOUN
crl-15717	164	15	saw	see	VERB
crl-15717	164	16	as	as	ADP
crl-15717	164	17	very	very	ADV
crl-15717	164	18	important	important	ADJ
crl-15717	164	19	or	or	CCONJ
crl-15717	164	20	important	important	ADJ
crl-15717	164	21	.	.	PUNCT
crl-15717	165	1	the	the	DET
crl-15717	165	2	critical	critical	ADJ
crl-15717	165	3	processes	process	NOUN
crl-15717	165	4	identified	identify	VERB
crl-15717	165	5	by	by	ADP
crl-15717	165	6	this	this	DET
crl-15717	165	7	study	study	NOUN
crl-15717	165	8	must	must	AUX
crl-15717	165	9	be	be	AUX
crl-15717	165	10	seen	see	VERB
crl-15717	165	11	as	as	ADP
crl-15717	165	12	important	important	ADJ
crl-15717	165	13	for	for	ADP
crl-15717	165	14	establishing	establish	VERB
crl-15717	165	15	assessment	assessment	NOUN
crl-15717	165	16	methodology	methodology	NOUN
crl-15717	165	17	for	for	ADP
crl-15717	165	18	academic	academic	ADJ
crl-15717	165	19	libraries	library	NOUN
crl-15717	165	20	.	.	PUNCT
crl-15717	166	1	these	these	DET
crl-15717	166	2	critical	critical	ADJ
crl-15717	166	3	processes	process	NOUN
crl-15717	166	4	should	should	AUX
crl-15717	166	5	begin	begin	VERB
crl-15717	166	6	to	to	PART
crl-15717	166	7	provide	provide	VERB
crl-15717	166	8	a	a	DET
crl-15717	166	9	framework	framework	NOUN
crl-15717	166	10	for	for	ADP
crl-15717	166	11	the	the	DET
crl-15717	166	12	profession	profession	NOUN
crl-15717	166	13	to	to	PART
crl-15717	166	14	determine	determine	VERB
crl-15717	166	15	what	what	PRON
crl-15717	166	16	should	should	AUX
crl-15717	166	17	be	be	AUX
crl-15717	166	18	measured	measure	VERB
crl-15717	166	19	for	for	ADP
crl-15717	166	20	effective	effective	ADJ
crl-15717	166	21	performance	performance	NOUN
crl-15717	166	22	.	.	PUNCT
crl-15717	167	1	the	the	DET
crl-15717	167	2	study	study	NOUN
crl-15717	167	3	results	result	NOUN
crl-15717	167	4	indicate	indicate	VERB
crl-15717	167	5	that	that	SCONJ
crl-15717	167	6	through	through	ADP
crl-15717	167	7	this	this	DET
crl-15717	167	8	delphi	delphi	NOUN
crl-15717	167	9	review	review	NOUN
crl-15717	167	10	,	,	PUNCT
crl-15717	167	11	all	all	PRON
crl-15717	167	12	of	of	ADP
crl-15717	167	13	these	these	DET
crl-15717	167	14	processes	process	NOUN
crl-15717	167	15	are	be	AUX
crl-15717	167	16	crucial	crucial	ADJ
crl-15717	167	17	to	to	ADP
crl-15717	167	18	the	the	DET
crl-15717	167	19	performance	performance	NOUN
crl-15717	167	20	of	of	ADP
crl-15717	167	21	academic	academic	ADJ
crl-15717	167	22	libraries	library	NOUN
crl-15717	167	23	.	.	PUNCT
crl-15717	168	1	although	although	SCONJ
crl-15717	168	2	they	they	PRON
crl-15717	168	3	may	may	AUX
crl-15717	168	4	not	not	PART
crl-15717	168	5	represent	represent	VERB
crl-15717	168	6	all	all	DET
crl-15717	168	7	the	the	DET
crl-15717	168	8	possible	possible	ADJ
crl-15717	168	9	critical	critical	ADJ
crl-15717	168	10	processes	process	NOUN
crl-15717	168	11	,	,	PUNCT
crl-15717	168	12	every	every	DET
crl-15717	168	13	critical	critical	ADJ
crl-15717	168	14	process	process	NOUN
crl-15717	168	15	in	in	ADP
crl-15717	168	16	this	this	DET
crl-15717	168	17	study	study	NOUN
crl-15717	168	18	has	have	AUX
crl-15717	168	19	been	be	AUX
crl-15717	168	20	judged	judge	VERB
crl-15717	168	21	in	in	ADP
crl-15717	168	22	a	a	DET
crl-15717	168	23	substantial	substantial	ADJ
crl-15717	168	24	way	way	NOUN
crl-15717	168	25	and	and	CCONJ
crl-15717	168	26	nearly	nearly	ADV
crl-15717	168	27	unanimously	unanimously	ADV
crl-15717	168	28	by	by	ADP
crl-15717	168	29	march	march	PROPN
crl-15717	168	30	2005	2005	NUM
crl-15717	168	31	the	the	DET
crl-15717	168	32	delphi	delphi	NOUN
crl-15717	168	33	panel	panel	NOUN
crl-15717	168	34	as	as	ADV
crl-15717	168	35	important	important	ADJ
crl-15717	168	36	to	to	ADP
crl-15717	168	37	effective	effective	ADJ
crl-15717	168	38	library	library	NOUN
crl-15717	168	39	service	service	NOUN
crl-15717	168	40	.	.	PUNCT
crl-15717	169	1	the	the	DET
crl-15717	169	2	performance	performance	NOUN
crl-15717	169	3	measures	measure	NOUN
crl-15717	169	4	identified	identify	VERB
crl-15717	169	5	by	by	ADP
crl-15717	169	6	this	this	DET
crl-15717	169	7	study	study	NOUN
crl-15717	169	8	constitute	constitute	VERB
crl-15717	169	9	a	a	DET
crl-15717	169	10	significant	significant	ADJ
crl-15717	169	11	body	body	NOUN
crl-15717	169	12	of	of	ADP
crl-15717	169	13	potential	potential	ADJ
crl-15717	169	14	methods	method	NOUN
crl-15717	169	15	of	of	ADP
crl-15717	169	16	assessing	assess	VERB
crl-15717	169	17	effectiveness	effectiveness	NOUN
crl-15717	169	18	.	.	PUNCT
crl-15717	170	1	some	some	PRON
crl-15717	170	2	of	of	ADP
crl-15717	170	3	these	these	DET
crl-15717	170	4	measures	measure	NOUN
crl-15717	170	5	do	do	AUX
crl-15717	170	6	not	not	PART
crl-15717	170	7	appear	appear	VERB
crl-15717	170	8	to	to	PART
crl-15717	170	9	be	be	AUX
crl-15717	170	10	as	as	ADV
crl-15717	170	11	important	important	ADJ
crl-15717	170	12	as	as	ADP
crl-15717	170	13	others	other	NOUN
crl-15717	170	14	,	,	PUNCT
crl-15717	170	15	but	but	CCONJ
crl-15717	170	16	most	most	ADJ
crl-15717	170	17	have	have	AUX
crl-15717	170	18	been	be	AUX
crl-15717	170	19	identified	identify	VERB
crl-15717	170	20	as	as	ADP
crl-15717	170	21	important	important	ADJ
crl-15717	170	22	to	to	ADP
crl-15717	170	23	gauging	gauge	VERB
crl-15717	170	24	effective	effective	ADJ
crl-15717	170	25	library	library	NOUN
crl-15717	170	26	services	service	NOUN
crl-15717	170	27	and	and	CCONJ
crl-15717	170	28	programs	program	NOUN
crl-15717	170	29	.	.	PUNCT
crl-15717	171	1	the	the	DET
crl-15717	171	2	study	study	NOUN
crl-15717	171	3	results	result	NOUN
crl-15717	171	4	suggest	suggest	VERB
crl-15717	171	5	a	a	DET
crl-15717	171	6	broad	broad	ADJ
crl-15717	171	7	array	array	NOUN
crl-15717	171	8	of	of	ADP
crl-15717	171	9	performance	performance	NOUN
crl-15717	171	10	measures	measure	NOUN
crl-15717	171	11	,	,	PUNCT
crl-15717	171	12	from	from	ADP
crl-15717	171	13	the	the	DET
crl-15717	171	14	quantitative	quantitative	NOUN
crl-15717	171	15	to	to	ADP
crl-15717	171	16	the	the	DET
crl-15717	171	17	qualitative	qualitative	NOUN
crl-15717	171	18	.	.	PUNCT
crl-15717	172	1	these	these	DET
crl-15717	172	2	measures	measure	NOUN
crl-15717	172	3	can	can	AUX
crl-15717	172	4	be	be	AUX
crl-15717	172	5	adapted	adapt	VERB
crl-15717	172	6	in	in	ADP
crl-15717	172	7	assessment	assessment	NOUN
crl-15717	172	8	methods	method	NOUN
crl-15717	172	9	and	and	CCONJ
crl-15717	172	10	initiatives	initiative	NOUN
crl-15717	172	11	to	to	PART
crl-15717	172	12	provide	provide	VERB
crl-15717	172	13	increased	increase	VERB
crl-15717	172	14	possibilities	possibility	NOUN
crl-15717	172	15	for	for	ADP
crl-15717	172	16	institutional	institutional	ADJ
crl-15717	172	17	assessment	assessment	NOUN
crl-15717	172	18	.	.	PUNCT
crl-15717	173	1	they	they	PRON
crl-15717	173	2	can	can	AUX
crl-15717	173	3	form	form	VERB
crl-15717	173	4	the	the	DET
crl-15717	173	5	framework	framework	NOUN
crl-15717	173	6	for	for	ADP
crl-15717	173	7	actual	actual	ADJ
crl-15717	173	8	performance	performance	NOUN
crl-15717	173	9	measures	measure	NOUN
crl-15717	173	10	or	or	CCONJ
crl-15717	173	11	provide	provide	VERB
crl-15717	173	12	a	a	DET
crl-15717	173	13	lead	lead	NOUN
crl-15717	173	14	into	into	ADP
crl-15717	173	15	an	an	DET
crl-15717	173	16	actual	actual	ADJ
crl-15717	173	17	measure	measure	NOUN
crl-15717	173	18	for	for	ADP
crl-15717	173	19	evaluating	evaluate	VERB
crl-15717	173	20	a	a	DET
crl-15717	173	21	service	service	NOUN
crl-15717	173	22	or	or	CCONJ
crl-15717	173	23	program	program	NOUN
crl-15717	173	24	.	.	PUNCT
crl-15717	174	1	the	the	DET
crl-15717	174	2	results	result	NOUN
crl-15717	174	3	clearly	clearly	ADV
crl-15717	174	4	show	show	VERB
crl-15717	174	5	that	that	SCONJ
crl-15717	174	6	the	the	DET
crl-15717	174	7	delphi	delphi	NOUN
crl-15717	174	8	panel	panel	NOUN
crl-15717	174	9	considers	consider	VERB
crl-15717	174	10	determining	determine	VERB
crl-15717	174	11	stakeholders	stakeholder	NOUN
crl-15717	174	12	needs	need	NOUN
crl-15717	174	13	and	and	CCONJ
crl-15717	174	14	expectations	expectation	NOUN
crl-15717	174	15	as	as	ADP
crl-15717	174	16	the	the	DET
crl-15717	174	17	most	most	ADV
crl-15717	174	18	important	important	ADJ
crl-15717	174	19	aspect	aspect	NOUN
crl-15717	174	20	of	of	ADP
crl-15717	174	21	assessment	assessment	NOUN
crl-15717	174	22	.	.	PUNCT
crl-15717	175	1	this	this	PRON
crl-15717	175	2	appears	appear	VERB
crl-15717	175	3	to	to	PART
crl-15717	175	4	suggest	suggest	VERB
crl-15717	175	5	that	that	SCONJ
crl-15717	175	6	current	current	ADJ
crl-15717	175	7	innovations	innovation	NOUN
crl-15717	175	8	in	in	ADP
crl-15717	175	9	assessment	assessment	NOUN
crl-15717	175	10	,	,	PUNCT
crl-15717	175	11	such	such	ADJ
crl-15717	175	12	as	as	ADP
crl-15717	175	13	arl	arl	PROPN
crl-15717	175	14	new	new	ADJ
crl-15717	175	15	measures	measure	NOUN
crl-15717	175	16	initiatives	initiative	NOUN
crl-15717	175	17	,	,	PUNCT
crl-15717	175	18	are	be	AUX
crl-15717	175	19	useful	useful	ADJ
crl-15717	175	20	and	and	CCONJ
crl-15717	175	21	important	important	ADJ
crl-15717	175	22	.	.	PUNCT
crl-15717	176	1	these	these	DET
crl-15717	176	2	results	result	NOUN
crl-15717	176	3	also	also	ADV
crl-15717	176	4	clearly	clearly	ADV
crl-15717	176	5	indicate	indicate	VERB
crl-15717	176	6	the	the	DET
crl-15717	176	7	importance	importance	NOUN
crl-15717	176	8	of	of	ADP
crl-15717	176	9	a	a	DET
crl-15717	176	10	customer	customer	NOUN
crl-15717	176	11	focus	focus	NOUN
crl-15717	176	12	in	in	ADP
crl-15717	176	13	the	the	DET
crl-15717	176	14	design	design	NOUN
crl-15717	176	15	of	of	ADP
crl-15717	176	16	performance	performance	NOUN
crl-15717	176	17	measures	measure	NOUN
crl-15717	176	18	as	as	ADV
crl-15717	176	19	well	well	ADV
crl-15717	176	20	as	as	ADP
crl-15717	176	21	in	in	ADP
crl-15717	176	22	programs	program	NOUN
crl-15717	176	23	and	and	CCONJ
crl-15717	176	24	services	service	NOUN
crl-15717	176	25	.	.	PUNCT
crl-15717	177	1	the	the	DET
crl-15717	177	2	study	study	NOUN
crl-15717	177	3	indicates	indicate	VERB
crl-15717	177	4	the	the	DET
crl-15717	177	5	importance	importance	NOUN
crl-15717	177	6	of	of	ADP
crl-15717	177	7	the	the	DET
crl-15717	177	8	assessment	assessment	NOUN
crl-15717	177	9	of	of	ADP
crl-15717	177	10	library	library	ADJ
crl-15717	177	11	services	service	NOUN
crl-15717	177	12	and	and	CCONJ
crl-15717	177	13	programs	program	NOUN
crl-15717	177	14	,	,	PUNCT
crl-15717	177	15	in	in	ADP
crl-15717	177	16	general	general	ADJ
crl-15717	177	17	,	,	PUNCT
crl-15717	177	18	but	but	CCONJ
crl-15717	177	19	more	more	ADV
crl-15717	177	20	important	important	ADJ
crl-15717	177	21	,	,	PUNCT
crl-15717	177	22	the	the	DET
crl-15717	177	23	need	need	NOUN
crl-15717	177	24	for	for	ADP
crl-15717	177	25	developing	develop	VERB
crl-15717	177	26	qualitative	qualitative	NOUN
crl-15717	177	27	as	as	ADV
crl-15717	177	28	well	well	ADV
crl-15717	177	29	as	as	ADP
crl-15717	177	30	quantitative	quantitative	ADJ
crl-15717	177	31	performance	performance	NOUN
crl-15717	177	32	measures	measure	NOUN
crl-15717	177	33	.	.	PUNCT
crl-15717	178	1	it	it	PRON
crl-15717	178	2	has	have	AUX
crl-15717	178	3	developed	develop	VERB
crl-15717	178	4	a	a	DET
crl-15717	178	5	significant	significant	ADJ
crl-15717	178	6	body	body	NOUN
crl-15717	178	7	of	of	ADP
crl-15717	178	8	both	both	CCONJ
crl-15717	178	9	critical	critical	ADJ
crl-15717	178	10	processes	process	NOUN
crl-15717	178	11	and	and	CCONJ
crl-15717	178	12	performance	performance	NOUN
crl-15717	178	13	measures	measure	NOUN
crl-15717	178	14	that	that	PRON
crl-15717	178	15	can	can	AUX
crl-15717	178	16	be	be	AUX
crl-15717	178	17	useful	useful	ADJ
crl-15717	178	18	for	for	ADP
crl-15717	178	19	these	these	DET
crl-15717	178	20	assessment	assessment	NOUN
crl-15717	178	21	efforts	effort	NOUN
crl-15717	178	22	.	.	PUNCT
crl-15717	179	1	it	it	PRON
crl-15717	179	2	clearly	clearly	ADV
crl-15717	179	3	indicates	indicate	VERB
crl-15717	179	4	that	that	SCONJ
crl-15717	179	5	all	all	DET
crl-15717	179	6	assessment	assessment	NOUN
crl-15717	179	7	initiatives	initiative	NOUN
crl-15717	179	8	must	must	AUX
crl-15717	179	9	emphasize	emphasize	VERB
crl-15717	179	10	the	the	DET
crl-15717	179	11	importance	importance	NOUN
crl-15717	179	12	of	of	ADP
crl-15717	179	13	the	the	DET
crl-15717	179	14	stakeholders	stakeholder	NOUN
crl-15717	179	15	in	in	ADP
crl-15717	179	16	the	the	DET
crl-15717	179	17	delivery	delivery	NOUN
crl-15717	179	18	of	of	ADP
crl-15717	179	19	library	library	NOUN
crl-15717	179	20	services	service	NOUN
crl-15717	179	21	and	and	CCONJ
crl-15717	179	22	programs	program	NOUN
crl-15717	179	23	.	.	PUNCT
crl-15717	180	1	to	to	PART
crl-15717	180	2	measure	measure	VERB
crl-15717	180	3	an	an	DET
crl-15717	180	4	effective	effective	ADJ
crl-15717	180	5	service	service	NOUN
crl-15717	180	6	or	or	CCONJ
crl-15717	180	7	program	program	NOUN
crl-15717	180	8	,	,	PUNCT
crl-15717	180	9	libraries	library	NOUN
crl-15717	180	10	need	need	VERB
crl-15717	180	11	to	to	PART
crl-15717	180	12	identify	identify	VERB
crl-15717	180	13	and	and	CCONJ
crl-15717	180	14	then	then	ADV
crl-15717	180	15	plan	plan	VERB
crl-15717	180	16	for	for	ADP
crl-15717	180	17	what	what	PRON
crl-15717	180	18	their	their	PRON
crl-15717	180	19	customers	customer	NOUN
crl-15717	180	20	needs	need	VERB
crl-15717	180	21	and	and	CCONJ
crl-15717	180	22	expectations	expectation	NOUN
crl-15717	180	23	are	be	AUX
crl-15717	180	24	,	,	PUNCT
crl-15717	180	25	then	then	ADV
crl-15717	180	26	deliver	deliver	VERB
crl-15717	180	27	them	they	PRON
crl-15717	180	28	before	before	ADP
crl-15717	180	29	measuring	measure	VERB
crl-15717	180	30	how	how	SCONJ
crl-15717	180	31	effective	effective	ADJ
crl-15717	180	32	that	that	SCONJ
crl-15717	180	33	service	service	NOUN
crl-15717	180	34	delivery	delivery	NOUN
crl-15717	180	35	has	have	AUX
crl-15717	180	36	been	be	AUX
crl-15717	180	37	.	.	PUNCT
crl-15717	181	1	academic	academic	ADJ
crl-15717	181	2	library	library	NOUN
crl-15717	181	3	critical	critical	ADJ
crl-15717	181	4	processes	process	NOUN
crl-15717	181	5	161	161	NUM
crl-15717	181	6	notes	note	NOUN
crl-15717	181	7	1	1	NUM
crl-15717	181	8	.	.	PUNCT
crl-15717	181	9	national	national	PROPN
crl-15717	181	10	institute	institute	PROPN
crl-15717	181	11	of	of	ADP
crl-15717	181	12	standards	standard	NOUN
crl-15717	181	13	and	and	CCONJ
crl-15717	181	14	technology	technology	NOUN
crl-15717	181	15	.	.	PUNCT
crl-15717	182	1	education	education	NOUN
crl-15717	182	2	criteria	criterion	NOUN
crl-15717	182	3	for	for	ADP
crl-15717	182	4	performance	performance	NOUN
crl-15717	182	5	excellence	excellence	NOUN
crl-15717	182	6	(	(	PUNCT
crl-15717	182	7	malcolm	malcolm	PROPN
crl-15717	182	8	baldrige	baldrige	PROPN
crl-15717	182	9	national	national	PROPN
crl-15717	182	10	quality	quality	PROPN
crl-15717	182	11	award	award	PROPN
crl-15717	182	12	)	)	PUNCT
crl-15717	182	13	(	(	PUNCT
crl-15717	182	14	milwaukee	milwaukee	PROPN
crl-15717	182	15	:	:	PUNCT
crl-15717	182	16	american	american	ADJ
crl-15717	182	17	society	society	NOUN
crl-15717	182	18	for	for	ADP
crl-15717	182	19	quality	quality	NOUN
crl-15717	182	20	,	,	PUNCT
crl-15717	182	21	1999	1999	NUM
crl-15717	182	22	)	)	PUNCT
crl-15717	182	23	.	.	PUNCT
crl-15717	183	1	2	2	X
crl-15717	183	2	.	.	X
crl-15717	183	3	m.	m.	NOUN
crl-15717	183	4	l.	l.	PROPN
crl-15717	183	5	blazey	blazey	PROPN
crl-15717	183	6	,	,	PUNCT
crl-15717	183	7	k.	k.	PROPN
crl-15717	183	8	s.	s.	PROPN
crl-15717	183	9	davison	davison	PROPN
crl-15717	183	10	,	,	PUNCT
crl-15717	183	11	and	and	CCONJ
crl-15717	183	12	j.	j.	PROPN
crl-15717	183	13	p.	p.	PROPN
crl-15717	183	14	evans	evans	PROPN
crl-15717	183	15	.	.	PUNCT
crl-15717	184	1	insights	insight	NOUN
crl-15717	184	2	to	to	ADP
crl-15717	184	3	performance	performance	NOUN
crl-15717	184	4	excellence	excellence	NOUN
crl-15717	184	5	in	in	ADP
crl-15717	184	6	education	education	NOUN
crl-15717	184	7	,	,	PUNCT
crl-15717	184	8	1999	1999	NUM
crl-15717	184	9	(	(	PUNCT
crl-15717	184	10	milwaukee	milwaukee	PROPN
crl-15717	184	11	:	:	PUNCT
crl-15717	184	12	asq	asq	PROPN
crl-15717	184	13	quality	quality	NOUN
crl-15717	184	14	pr	pr	X
crl-15717	184	15	.	.	PROPN
crl-15717	184	16	,	,	PUNCT
crl-15717	184	17	1999	1999	NUM
crl-15717	184	18	)	)	PUNCT
crl-15717	184	19	.	.	PUNCT
crl-15717	185	1	3	3	X
crl-15717	185	2	.	.	X
crl-15717	185	3	w.	w.	PROPN
crl-15717	185	4	d.	d.	PROPN
crl-15717	185	5	penniman	penniman	PROPN
crl-15717	185	6	,	,	PUNCT
crl-15717	185	7	“	"	PUNCT
crl-15717	185	8	quality	quality	NOUN
crl-15717	185	9	rewards	reward	NOUN
crl-15717	185	10	and	and	CCONJ
crl-15717	185	11	awards	award	NOUN
crl-15717	185	12	:	:	PUNCT
crl-15717	185	13	quality	quality	NOUN
crl-15717	185	14	has	have	VERB
crl-15717	185	15	its	its	PRON
crl-15717	185	16	own	own	ADJ
crl-15717	185	17	reward	reward	NOUN
crl-15717	185	18	,	,	PUNCT
crl-15717	185	19	but	but	CCONJ
crl-15717	185	20	an	an	DET
crl-15717	185	21	award	award	NOUN
crl-15717	185	22	helps	help	VERB
crl-15717	185	23	speed	speed	VERB
crl-15717	185	24	the	the	DET
crl-15717	185	25	process	process	NOUN
crl-15717	185	26	,	,	PUNCT
crl-15717	185	27	”	"	PUNCT
crl-15717	185	28	journal	journal	NOUN
crl-15717	185	29	of	of	ADP
crl-15717	185	30	library	library	PROPN
crl-15717	185	31	administration	administration	PROPN
crl-15717	185	32	18	18	NUM
crl-15717	185	33	,	,	PUNCT
crl-15717	185	34	no	no	INTJ
crl-15717	185	35	.	.	NOUN
crl-15717	185	36	1/2	1/2	NUM
crl-15717	185	37	(	(	PUNCT
crl-15717	185	38	1993	1993	NUM
crl-15717	185	39	):	):	PUNCT
crl-15717	185	40	127–36	127–36	NUM
crl-15717	185	41	.	.	PUNCT
crl-15717	186	1	4	4	NUM
crl-15717	186	2	.	.	PUNCT
crl-15717	186	3	t.	t.	PROPN
crl-15717	186	4	k.	k.	PROPN
crl-15717	186	5	watson	watson	PROPN
crl-15717	186	6	,	,	PUNCT
crl-15717	186	7	“	"	PUNCT
crl-15717	186	8	how	how	SCONJ
crl-15717	186	9	to	to	PART
crl-15717	186	10	plan	plan	VERB
crl-15717	186	11	and	and	CCONJ
crl-15717	186	12	manage	manage	VERB
crl-15717	186	13	library	library	ADJ
crl-15717	186	14	performance	performance	NOUN
crl-15717	186	15	measurement	measurement	NOUN
crl-15717	186	16	projects	project	NOUN
crl-15717	186	17	through	through	ADP
crl-15717	186	18	continuous	continuous	ADJ
crl-15717	186	19	improvement	improvement	NOUN
crl-15717	186	20	practice	practice	NOUN
crl-15717	186	21	:	:	PUNCT
crl-15717	186	22	usq	usq	PROPN
crl-15717	186	23	library	library	PROPN
crl-15717	186	24	experience	experience	NOUN
crl-15717	186	25	,	,	PUNCT
crl-15717	186	26	”	"	PUNCT
crl-15717	186	27	in	in	ADP
crl-15717	186	28	proceedings	proceeding	NOUN
crl-15717	186	29	of	of	ADP
crl-15717	186	30	the	the	DET
crl-15717	186	31	2nd	2nd	PROPN
crl-15717	186	32	northumbria	northumbria	PROPN
crl-15717	186	33	international	international	PROPN
crl-15717	186	34	conference	conference	PROPN
crl-15717	186	35	on	on	ADP
crl-15717	186	36	performance	performance	NOUN
crl-15717	186	37	measurement	measurement	NOUN
crl-15717	186	38	for	for	ADP
crl-15717	186	39	libraries	library	NOUN
crl-15717	186	40	and	and	CCONJ
crl-15717	186	41	information	information	NOUN
crl-15717	186	42	services	service	NOUN
crl-15717	186	43	(	(	PUNCT
crl-15717	186	44	newcastle	newcastle	PROPN
crl-15717	186	45	upon	upon	SCONJ
crl-15717	186	46	tyne	tyne	PROPN
crl-15717	186	47	,	,	PUNCT
crl-15717	186	48	eng	eng	PROPN
crl-15717	186	49	.	.	PUNCT
crl-15717	186	50	:	:	PUNCT
crl-15717	187	1	information	information	NOUN
crl-15717	187	2	north	north	VERB
crl-15717	187	3	for	for	ADP
crl-15717	187	4	the	the	DET
crl-15717	187	5	department	department	PROPN
crl-15717	187	6	of	of	ADP
crl-15717	187	7	management	management	NOUN
crl-15717	187	8	,	,	PUNCT
crl-15717	187	9	univ	univ	PROPN
crl-15717	187	10	.	.	PROPN
crl-15717	187	11	of	of	ADP
crl-15717	187	12	northumbria	northumbria	PROPN
crl-15717	187	13	at	at	ADP
crl-15717	187	14	newcastle	newcastle	PROPN
crl-15717	187	15	,	,	PUNCT
crl-15717	187	16	1997	1997	NUM
crl-15717	187	17	)	)	PUNCT
crl-15717	187	18	,	,	PUNCT
crl-15717	187	19	239–59	239–59	NUM
crl-15717	187	20	.	.	PUNCT
crl-15717	188	1	5	5	NUM
crl-15717	188	2	.	.	PUNCT
crl-15717	188	3	rowena	rowena	PROPN
crl-15717	188	4	cullen	cullen	PROPN
crl-15717	188	5	,	,	PUNCT
crl-15717	188	6	“	"	PUNCT
crl-15717	188	7	does	do	AUX
crl-15717	188	8	performance	performance	NOUN
crl-15717	188	9	measurement	measurement	NOUN
crl-15717	188	10	improve	improve	VERB
crl-15717	188	11	organizational	organizational	ADJ
crl-15717	188	12	effectiveness	effectiveness	NOUN
crl-15717	188	13	?	?	PUNCT
crl-15717	189	1	a	a	DET
crl-15717	189	2	post	post	ADJ
crl-15717	189	3	-	-	ADJ
crl-15717	189	4	modern	modern	ADJ
crl-15717	189	5	analysis	analysis	NOUN
crl-15717	189	6	,	,	PUNCT
crl-15717	189	7	”	"	PUNCT
crl-15717	189	8	in	in	ADP
crl-15717	189	9	proceedings	proceeding	NOUN
crl-15717	189	10	of	of	ADP
crl-15717	189	11	the	the	DET
crl-15717	189	12	2nd	2nd	PROPN
crl-15717	189	13	northumbria	northumbria	PROPN
crl-15717	189	14	international	international	PROPN
crl-15717	189	15	conference	conference	PROPN
crl-15717	189	16	on	on	ADP
crl-15717	189	17	performance	performance	NOUN
crl-15717	189	18	measurement	measurement	NOUN
crl-15717	189	19	in	in	ADP
crl-15717	189	20	libraries	library	NOUN
crl-15717	189	21	and	and	CCONJ
crl-15717	189	22	information	information	NOUN
crl-15717	189	23	services	service	NOUN
crl-15717	189	24	(	(	PUNCT
crl-15717	189	25	newcastle	newcastle	PROPN
crl-15717	189	26	upon	upon	SCONJ
crl-15717	189	27	tyne	tyne	PROPN
crl-15717	189	28	,	,	PUNCT
crl-15717	189	29	eng	eng	PROPN
crl-15717	189	30	.	.	PUNCT
crl-15717	189	31	:	:	PUNCT
crl-15717	190	1	information	information	NOUN
crl-15717	190	2	north	north	VERB
crl-15717	190	3	for	for	ADP
crl-15717	190	4	the	the	DET
crl-15717	190	5	department	department	PROPN
crl-15717	190	6	of	of	ADP
crl-15717	190	7	management	management	NOUN
crl-15717	190	8	,	,	PUNCT
crl-15717	190	9	univ	univ	PROPN
crl-15717	190	10	.	.	PROPN
crl-15717	190	11	of	of	ADP
crl-15717	190	12	northumbria	northumbria	PROPN
crl-15717	190	13	at	at	ADP
crl-15717	190	14	newcastle	newcastle	PROPN
crl-15717	190	15	,	,	PUNCT
crl-15717	190	16	1997	1997	NUM
crl-15717	190	17	)	)	PUNCT
crl-15717	190	18	,	,	PUNCT
crl-15717	190	19	15	15	NUM
crl-15717	190	20	.	.	NOUN
crl-15717	190	21	6	6	NUM
crl-15717	190	22	.	.	PUNCT
crl-15717	191	1	j.	j.	PROPN
crl-15717	191	2	c.	c.	PROPN
crl-15717	191	3	blixrud	blixrud	PROPN
crl-15717	191	4	,	,	PUNCT
crl-15717	191	5	“	"	PUNCT
crl-15717	191	6	special	special	ADJ
crl-15717	191	7	issue	issue	NOUN
crl-15717	191	8	:	:	PUNCT
crl-15717	191	9	issues	issue	NOUN
crl-15717	191	10	in	in	ADP
crl-15717	191	11	research	research	NOUN
crl-15717	191	12	library	library	NOUN
crl-15717	191	13	measurement	measurement	NOUN
crl-15717	191	14	,	,	PUNCT
crl-15717	191	15	”	"	PUNCT
crl-15717	191	16	arl	arl	PROPN
crl-15717	191	17	:	:	PUNCT
crl-15717	191	18	a	a	DET
crl-15717	191	19	bimonthly	bimonthly	ADJ
crl-15717	191	20	newsle	newsle	NOUN
crl-15717	191	21	er	er	INTJ
crl-15717	191	22	of	of	ADP
crl-15717	191	23	research	research	NOUN
crl-15717	191	24	library	library	NOUN
crl-15717	191	25	issues	issue	NOUN
crl-15717	191	26	and	and	CCONJ
crl-15717	191	27	actions	action	NOUN
crl-15717	191	28	197	197	NUM
crl-15717	191	29	(	(	PUNCT
crl-15717	191	30	april	april	PROPN
crl-15717	191	31	1998	1998	NUM
crl-15717	191	32	):	):	PUNCT
crl-15717	191	33	1–2	1–2	NUM
crl-15717	191	34	.	.	NOUN
crl-15717	191	35	7	7	X
crl-15717	191	36	.	.	X
crl-15717	191	37	ibid	ibid	NOUN
crl-15717	191	38	.	.	PUNCT
crl-15717	191	39	,	,	PUNCT
crl-15717	192	1	1	1	NUM
crl-15717	192	2	.	.	NOUN
crl-15717	192	3	8	8	NUM
crl-15717	192	4	.	.	PUNCT
crl-15717	192	5	j.	j.	PROPN
crl-15717	192	6	s.	s.	PROPN
crl-15717	192	7	town	town	PROPN
crl-15717	192	8	,	,	PUNCT
crl-15717	192	9	“	"	PUNCT
crl-15717	192	10	performance	performance	NOUN
crl-15717	192	11	or	or	CCONJ
crl-15717	192	12	measurement	measurement	NOUN
crl-15717	192	13	?	?	PUNCT
crl-15717	193	1	in	in	ADP
crl-15717	193	2	proceedings	proceeding	NOUN
crl-15717	193	3	of	of	ADP
crl-15717	193	4	the	the	DET
crl-15717	193	5	2nd	2nd	PROPN
crl-15717	193	6	northumbria	northumbria	PROPN
crl-15717	193	7	international	international	PROPN
crl-15717	193	8	conference	conference	PROPN
crl-15717	193	9	on	on	ADP
crl-15717	193	10	performance	performance	NOUN
crl-15717	193	11	measurement	measurement	NOUN
crl-15717	193	12	in	in	ADP
crl-15717	193	13	libraries	library	NOUN
crl-15717	193	14	and	and	CCONJ
crl-15717	193	15	information	information	NOUN
crl-15717	193	16	services	service	NOUN
crl-15717	193	17	(	(	PUNCT
crl-15717	193	18	newcastle	newcastle	PROPN
crl-15717	193	19	upon	upon	SCONJ
crl-15717	193	20	tyne	tyne	PROPN
crl-15717	193	21	,	,	PUNCT
crl-15717	193	22	eng	eng	PROPN
crl-15717	193	23	.	.	PUNCT
crl-15717	193	24	:	:	PUNCT
crl-15717	194	1	information	information	NOUN
crl-15717	194	2	north	north	VERB
crl-15717	194	3	for	for	ADP
crl-15717	194	4	the	the	DET
crl-15717	194	5	department	department	PROPN
crl-15717	194	6	of	of	ADP
crl-15717	194	7	management	management	NOUN
crl-15717	194	8	,	,	PUNCT
crl-15717	194	9	univ	univ	PROPN
crl-15717	194	10	.	.	PROPN
crl-15717	194	11	of	of	ADP
crl-15717	194	12	northumbria	northumbria	PROPN
crl-15717	194	13	at	at	ADP
crl-15717	194	14	newcastle	newcastle	PROPN
crl-15717	194	15	,	,	PUNCT
crl-15717	194	16	1997	1997	NUM
crl-15717	194	17	)	)	PUNCT
crl-15717	194	18	,	,	PUNCT
crl-15717	194	19	89–92	89–92	NUM
crl-15717	194	20	.	.	PUNCT
crl-15717	194	21	9	9	NUM
crl-15717	194	22	.	.	X
crl-15717	194	23	ibid	ibid	NOUN
crl-15717	194	24	.	.	PUNCT
crl-15717	195	1	,	,	PUNCT
crl-15717	195	2	81	81	NUM
crl-15717	195	3	.	.	PUNCT
crl-15717	195	4	10	10	NUM
crl-15717	195	5	.	.	X
crl-15717	195	6	ibid	ibid	NOUN
crl-15717	195	7	.	.	PUNCT
crl-15717	195	8	,	,	PUNCT
crl-15717	195	9	83–85	83–85	NUM
crl-15717	195	10	.	.	PUNCT
crl-15717	196	1	11	11	NUM
crl-15717	196	2	.	.	PUNCT
crl-15717	196	3	i.	i.	PROPN
crl-15717	196	4	winkworth	winkworth	PROPN
crl-15717	196	5	,	,	PUNCT
crl-15717	196	6	“	"	PUNCT
crl-15717	196	7	making	make	VERB
crl-15717	196	8	performance	performance	NOUN
crl-15717	196	9	measurement	measurement	NOUN
crl-15717	196	10	influential	influential	ADJ
crl-15717	196	11	,	,	PUNCT
crl-15717	196	12	”	"	PUNCT
crl-15717	196	13	in	in	ADP
crl-15717	196	14	proceedings	proceeding	NOUN
crl-15717	196	15	of	of	ADP
crl-15717	196	16	the	the	DET
crl-15717	196	17	2nd	2nd	PROPN
crl-15717	196	18	northumbria	northumbria	PROPN
crl-15717	196	19	international	international	PROPN
crl-15717	196	20	conference	conference	PROPN
crl-15717	196	21	on	on	ADP
crl-15717	196	22	performance	performance	NOUN
crl-15717	196	23	measurement	measurement	NOUN
crl-15717	196	24	in	in	ADP
crl-15717	196	25	libraries	library	NOUN
crl-15717	196	26	and	and	CCONJ
crl-15717	196	27	information	information	NOUN
crl-15717	196	28	services	service	NOUN
crl-15717	196	29	(	(	PUNCT
crl-15717	196	30	newcastle	newcastle	PROPN
crl-15717	196	31	upon	upon	SCONJ
crl-15717	196	32	tyne	tyne	PROPN
crl-15717	196	33	,	,	PUNCT
crl-15717	196	34	eng	eng	PROPN
crl-15717	196	35	.	.	PUNCT
crl-15717	196	36	:	:	PUNCT
crl-15717	197	1	information	information	NOUN
crl-15717	197	2	north	north	VERB
crl-15717	197	3	for	for	ADP
crl-15717	197	4	the	the	DET
crl-15717	197	5	department	department	PROPN
crl-15717	197	6	of	of	ADP
crl-15717	197	7	management	management	NOUN
crl-15717	197	8	,	,	PUNCT
crl-15717	197	9	univ	univ	PROPN
crl-15717	197	10	.	.	PROPN
crl-15717	197	11	of	of	ADP
crl-15717	197	12	northumbria	northumbria	PROPN
crl-15717	197	13	at	at	ADP
crl-15717	197	14	newcastle	newcastle	PROPN
crl-15717	197	15	,	,	PUNCT
crl-15717	197	16	1997	1997	NUM
crl-15717	197	17	)	)	PUNCT
crl-15717	197	18	,	,	PUNCT
crl-15717	197	19	93–100	93–100	X
crl-15717	197	20	.	.	PROPN
crl-15717	197	21	12	12	NUM
crl-15717	197	22	.	.	PUNCT
crl-15717	198	1	a.	a.	PROPN
crl-15717	198	2	d.	d.	PROPN
crl-15717	198	3	pra	pra	PROPN
crl-15717	198	4	and	and	CCONJ
crl-15717	198	5	e.	e.	PROPN
crl-15717	198	6	altman	altman	PROPN
crl-15717	198	7	,	,	PUNCT
crl-15717	198	8	“	"	PUNCT
crl-15717	198	9	live	live	VERB
crl-15717	198	10	by	by	ADP
crl-15717	198	11	the	the	DET
crl-15717	198	12	numbers	number	NOUN
crl-15717	198	13	,	,	PUNCT
crl-15717	198	14	die	die	VERB
crl-15717	198	15	by	by	ADP
crl-15717	198	16	the	the	DET
crl-15717	198	17	numbers	number	NOUN
crl-15717	198	18	:	:	PUNCT
crl-15717	198	19	a	a	DET
crl-15717	198	20	ributing	ribute	VERB
crl-15717	198	21	too	too	ADV
crl-15717	198	22	much	much	ADJ
crl-15717	198	23	importance	importance	NOUN
crl-15717	198	24	to	to	ADP
crl-15717	198	25	library	library	NOUN
crl-15717	198	26	statistics	statistic	NOUN
crl-15717	198	27	can	can	AUX
crl-15717	198	28	be	be	AUX
crl-15717	198	29	hazardous	hazardous	ADJ
crl-15717	198	30	to	to	ADP
crl-15717	198	31	your	your	PRON
crl-15717	198	32	job	job	NOUN
crl-15717	198	33	,	,	PUNCT
crl-15717	198	34	”	"	PUNCT
crl-15717	198	35	library	library	NOUN
crl-15717	198	36	journal	journal	NOUN
crl-15717	198	37	122	122	NUM
crl-15717	198	38	(	(	PUNCT
crl-15717	198	39	apr	apr	PROPN
crl-15717	198	40	.	.	PROPN
crl-15717	198	41	15	15	NUM
crl-15717	198	42	,	,	PUNCT
crl-15717	198	43	1997	1997	NUM
crl-15717	198	44	):	):	PUNCT
crl-15717	198	45	48–49	48–49	NUM
crl-15717	198	46	.	.	PUNCT
crl-15717	199	1	13	13	NUM
crl-15717	199	2	.	.	PUNCT
crl-15717	199	3	r.	r.	PROPN
crl-15717	199	4	h.	h.	PROPN
crl-15717	199	5	waterman	waterman	PROPN
crl-15717	199	6	,	,	PUNCT
crl-15717	199	7	“	"	PUNCT
crl-15717	199	8	what	what	PRON
crl-15717	199	9	makes	make	VERB
crl-15717	199	10	the	the	DET
crl-15717	199	11	manufacturers	manufacturer	NOUN
crl-15717	199	12	of	of	ADP
crl-15717	199	13	these	these	DET
crl-15717	199	14	products	product	NOUN
crl-15717	199	15	special	special	ADJ
crl-15717	199	16	?	?	PUNCT
crl-15717	200	1	the	the	DET
crl-15717	200	2	people	people	NOUN
crl-15717	200	3	,	,	PUNCT
crl-15717	200	4	stupid	stupid	ADJ
crl-15717	200	5	,	,	PUNCT
crl-15717	200	6	”	"	PUNCT
crl-15717	200	7	director	director	NOUN
crl-15717	200	8	47	47	NUM
crl-15717	200	9	(	(	PUNCT
crl-15717	200	10	may	may	PROPN
crl-15717	200	11	1994	1994	NUM
crl-15717	200	12	):	):	PUNCT
crl-15717	200	13	48–52	48–52	NUM
crl-15717	200	14	.	.	PUNCT
crl-15717	201	1	14	14	NUM
crl-15717	201	2	.	.	PUNCT
crl-15717	202	1	j.	j.	PROPN
crl-15717	202	2	c.	c.	PROPN
crl-15717	202	3	crawford	crawford	PROPN
crl-15717	202	4	,	,	PUNCT
crl-15717	202	5	“	"	PUNCT
crl-15717	202	6	the	the	DET
crl-15717	202	7	stakeholder	stakeholder	NOUN
crl-15717	202	8	approach	approach	NOUN
crl-15717	202	9	to	to	ADP
crl-15717	202	10	the	the	DET
crl-15717	202	11	construction	construction	NOUN
crl-15717	202	12	of	of	ADP
crl-15717	202	13	performance	performance	NOUN
crl-15717	202	14	measures	measure	NOUN
crl-15717	202	15	,	,	PUNCT
crl-15717	202	16	”	"	PUNCT
crl-15717	202	17	in	in	ADP
crl-15717	202	18	proceedings	proceeding	NOUN
crl-15717	202	19	of	of	ADP
crl-15717	202	20	the	the	DET
crl-15717	202	21	2nd	2nd	PROPN
crl-15717	202	22	northumbria	northumbria	PROPN
crl-15717	202	23	international	international	PROPN
crl-15717	202	24	conference	conference	PROPN
crl-15717	202	25	on	on	ADP
crl-15717	202	26	performance	performance	NOUN
crl-15717	202	27	measurement	measurement	NOUN
crl-15717	202	28	in	in	ADP
crl-15717	202	29	libraries	library	NOUN
crl-15717	202	30	and	and	CCONJ
crl-15717	202	31	information	information	NOUN
crl-15717	202	32	services	service	NOUN
crl-15717	202	33	(	(	PUNCT
crl-15717	202	34	newcastle	newcastle	PROPN
crl-15717	202	35	upon	upon	SCONJ
crl-15717	202	36	tyne	tyne	PROPN
crl-15717	202	37	,	,	PUNCT
crl-15717	202	38	eng	eng	PROPN
crl-15717	202	39	.	.	PUNCT
crl-15717	202	40	:	:	PUNCT
crl-15717	203	1	information	information	NOUN
crl-15717	203	2	north	north	VERB
crl-15717	203	3	for	for	ADP
crl-15717	203	4	the	the	DET
crl-15717	203	5	department	department	PROPN
crl-15717	203	6	of	of	ADP
crl-15717	203	7	management	management	NOUN
crl-15717	203	8	,	,	PUNCT
crl-15717	203	9	univ	univ	PROPN
crl-15717	203	10	.	.	PROPN
crl-15717	203	11	of	of	ADP
crl-15717	203	12	northumbria	northumbria	PROPN
crl-15717	203	13	at	at	ADP
crl-15717	203	14	newcastle	newcastle	PROPN
crl-15717	203	15	,	,	PUNCT
crl-15717	203	16	1997	1997	NUM
crl-15717	203	17	)	)	PUNCT
crl-15717	203	18	,	,	PUNCT
crl-15717	203	19	177–85	177–85	NUM
crl-15717	203	20	.	.	PUNCT
crl-15717	204	1	15	15	NUM
crl-15717	204	2	.	.	X
crl-15717	204	3	town	town	NOUN
crl-15717	204	4	,	,	PUNCT
crl-15717	204	5	“	"	PUNCT
crl-15717	204	6	performance	performance	NOUN
crl-15717	204	7	or	or	CCONJ
crl-15717	204	8	measurement	measurement	NOUN
crl-15717	204	9	?	?	PUNCT
crl-15717	204	10	”	"	PUNCT
crl-15717	205	1	16	16	NUM
crl-15717	205	2	.	.	PUNCT
crl-15717	206	1	ibid	ibid	NOUN
crl-15717	206	2	.	.	PUNCT
crl-15717	207	1	,	,	PUNCT
crl-15717	208	1	84–85	84–85	NUM
crl-15717	208	2	.	.	PUNCT
crl-15717	209	1	17	17	NUM
crl-15717	209	2	.	.	PUNCT
crl-15717	209	3	m.	m.	NOUN
crl-15717	209	4	adler	adler	PROPN
crl-15717	209	5	and	and	CCONJ
crl-15717	209	6	e.	e.	PROPN
crl-15717	209	7	ziglio	ziglio	PROPN
crl-15717	209	8	,	,	PUNCT
crl-15717	209	9	gazing	gaze	VERB
crl-15717	209	10	into	into	ADP
crl-15717	209	11	the	the	DET
crl-15717	209	12	oracle	oracle	NOUN
crl-15717	209	13	:	:	PUNCT
crl-15717	209	14	the	the	DET
crl-15717	209	15	delphi	delphi	NOUN
crl-15717	209	16	method	method	NOUN
crl-15717	209	17	and	and	CCONJ
crl-15717	209	18	its	its	PRON
crl-15717	209	19	application	application	NOUN
crl-15717	209	20	to	to	ADP
crl-15717	209	21	social	social	ADJ
crl-15717	209	22	policy	policy	NOUN
crl-15717	209	23	and	and	CCONJ
crl-15717	209	24	public	public	ADJ
crl-15717	209	25	health	health	NOUN
crl-15717	209	26	(	(	PUNCT
crl-15717	209	27	bristol	bristol	PROPN
crl-15717	209	28	,	,	PUNCT
crl-15717	209	29	pa	pa	PROPN
crl-15717	209	30	.	.	PUNCT
crl-15717	209	31	:	:	PUNCT
crl-15717	210	1	jessica	jessica	PROPN
crl-15717	210	2	kingsley	kingsley	PROPN
crl-15717	210	3	publishers	publishers	PROPN
crl-15717	210	4	,	,	PUNCT
crl-15717	210	5	ltd	ltd	PROPN
crl-15717	210	6	.	.	PROPN
crl-15717	210	7	,	,	PUNCT
crl-15717	210	8	1996	1996	NUM
crl-15717	210	9	)	)	PUNCT
crl-15717	210	10	.	.	PUNCT
crl-15717	211	1	18	18	NUM
crl-15717	211	2	.	.	PUNCT
crl-15717	211	3	k.	k.	PROPN
crl-15717	211	4	a.	a.	PROPN
crl-15717	211	5	calzone	calzone	PROPN
crl-15717	211	6	,	,	PUNCT
crl-15717	211	7	j.	j.	PROPN
crl-15717	211	8	jenkins	jenkins	PROPN
crl-15717	211	9	,	,	PUNCT
crl-15717	211	10	and	and	CCONJ
crl-15717	211	11	a.	a.	NOUN
crl-15717	211	12	masny	masny	NOUN
crl-15717	211	13	,	,	PUNCT
crl-15717	211	14	“	"	PUNCT
crl-15717	211	15	core	core	ADJ
crl-15717	211	16	competencies	competency	NOUN
crl-15717	211	17	in	in	ADP
crl-15717	211	18	cancer	cancer	NOUN
crl-15717	211	19	genetics	genetic	NOUN
crl-15717	211	20	for	for	ADP
crl-15717	211	21	advanced	advanced	ADJ
crl-15717	211	22	practice	practice	NOUN
crl-15717	211	23	oncology	oncology	NOUN
crl-15717	211	24	nurses	nurse	NOUN
crl-15717	211	25	,	,	PUNCT
crl-15717	211	26	”	"	PUNCT
crl-15717	211	27	onf	onf	NOUN
crl-15717	211	28	29	29	NUM
crl-15717	211	29	,	,	PUNCT
crl-15717	211	30	no	no	INTJ
crl-15717	211	31	.	.	NOUN
crl-15717	211	32	9	9	NUM
crl-15717	211	33	(	(	PUNCT
crl-15717	211	34	2002	2002	NUM
crl-15717	211	35	):	):	PUNCT
crl-15717	211	36	1327–33	1327–33	NUM
crl-15717	211	37	.	.	PUNCT
crl-15717	212	1	19	19	NUM
crl-15717	212	2	.	.	PUNCT
crl-15717	212	3	a.	a.	PROPN
crl-15717	212	4	j.	j.	PROPN
crl-15717	212	5	catlin	catlin	PROPN
crl-15717	212	6	and	and	CCONJ
crl-15717	212	7	b.	b.	PROPN
crl-15717	212	8	s.	s.	PROPN
crl-15717	212	9	carter	carter	PROPN
crl-15717	212	10	,	,	PUNCT
crl-15717	212	11	“	"	PUNCT
crl-15717	212	12	creation	creation	NOUN
crl-15717	212	13	of	of	ADP
crl-15717	212	14	a	a	DET
crl-15717	212	15	neonatal	neonatal	ADJ
crl-15717	212	16	end	end	NOUN
crl-15717	212	17	-	-	PUNCT
crl-15717	212	18	of	of	ADP
crl-15717	212	19	-	-	PUNCT
crl-15717	212	20	life	life	NOUN
crl-15717	212	21	palliative	palliative	ADJ
crl-15717	212	22	care	care	NOUN
crl-15717	212	23	protocol	protocol	NOUN
crl-15717	212	24	,	,	PUNCT
crl-15717	212	25	”	"	PUNCT
crl-15717	212	26	journal	journal	NOUN
crl-15717	212	27	of	of	ADP
crl-15717	212	28	neonatal	neonatal	ADJ
crl-15717	212	29	nursing	nursing	NOUN
crl-15717	212	30	21	21	NUM
crl-15717	212	31	,	,	PUNCT
crl-15717	212	32	no	no	INTJ
crl-15717	212	33	.	.	NOUN
crl-15717	212	34	4	4	NUM
crl-15717	212	35	(	(	PUNCT
crl-15717	212	36	2002	2002	NUM
crl-15717	212	37	):	):	PUNCT
crl-15717	212	38	37–49	37–49	NUM
crl-15717	212	39	.	.	PUNCT
crl-15717	213	1	20	20	NUM
crl-15717	213	2	.	.	PUNCT
crl-15717	213	3	a.	a.	PROPN
crl-15717	213	4	j.	j.	PROPN
crl-15717	213	5	mcbride	mcbride	PROPN
crl-15717	213	6	,	,	PUNCT
crl-15717	213	7	r.	r.	PROPN
crl-15717	213	8	pates	pates	PROPN
crl-15717	213	9	,	,	PUNCT
crl-15717	213	10	r.	r.	PROPN
crl-15717	213	11	ramadan	ramadan	PROPN
crl-15717	213	12	,	,	PUNCT
crl-15717	213	13	and	and	CCONJ
crl-15717	213	14	c.	c.	PROPN
crl-15717	213	15	mcgowan	mcgowan	PROPN
crl-15717	213	16	,	,	PUNCT
crl-15717	213	17	“	"	PUNCT
crl-15717	213	18	delphi	delphi	ADJ
crl-15717	213	19	survey	survey	NOUN
crl-15717	213	20	of	of	ADP
crl-15717	213	21	experts	expert	NOUN
crl-15717	213	22	’	’	PART
crl-15717	213	23	opinions	opinion	NOUN
crl-15717	213	24	on	on	ADP
crl-15717	213	25	strategies	strategy	NOUN
crl-15717	213	26	used	use	VERB
crl-15717	213	27	by	by	ADP
crl-15717	213	28	community	community	NOUN
crl-15717	213	29	pharmacists	pharmacist	NOUN
crl-15717	213	30	to	to	PART
crl-15717	213	31	reduce	reduce	VERB
crl-15717	213	32	over	over	ADP
crl-15717	213	33	-	-	PUNCT
crl-15717	213	34	the	the	DET
crl-15717	213	35	-	-	PUNCT
crl-15717	213	36	counter	counter	NOUN
crl-15717	213	37	drug	drug	NOUN
crl-15717	213	38	misuse	misuse	NOUN
crl-15717	213	39	,	,	PUNCT
crl-15717	213	40	”	"	PUNCT
crl-15717	213	41	addiction	addiction	NOUN
crl-15717	213	42	98	98	NUM
crl-15717	213	43	(	(	PUNCT
crl-15717	213	44	2003	2003	NUM
crl-15717	213	45	):	):	PUNCT
crl-15717	213	46	487–97	487–97	NUM
crl-15717	213	47	.	.	PUNCT
crl-15717	214	1	21	21	NUM
crl-15717	214	2	.	.	X
crl-15717	214	3	d.	d.	PROPN
crl-15717	214	4	sharp	sharp	PROPN
crl-15717	214	5	,	,	PUNCT
crl-15717	214	6	a.	a.	NOUN
crl-15717	214	7	liebenau	liebenau	PROPN
crl-15717	214	8	,	,	PUNCT
crl-15717	214	9	n.	n.	NOUN
crl-15717	214	10	stocks	stock	NOUN
crl-15717	214	11	,	,	PUNCT
crl-15717	214	12	et	et	PROPN
crl-15717	214	13	al	al	PROPN
crl-15717	214	14	.	.	PROPN
crl-15717	214	15	,	,	PUNCT
crl-15717	214	16	“	"	PUNCT
crl-15717	214	17	locally	locally	ADV
crl-15717	214	18	developed	develop	VERB
crl-15717	214	19	guidelines	guideline	NOUN
crl-15717	214	20	for	for	ADP
crl-15717	214	21	the	the	DET
crl-15717	214	22	a	a	DET
crl-15717	214	23	ercare	ercare	NOUN
crl-15717	214	24	of	of	ADP
crl-15717	214	25	deliberate	deliberate	ADJ
crl-15717	214	26	self	self	NOUN
crl-15717	214	27	-	-	PUNCT
crl-15717	214	28	harm	harm	NOUN
crl-15717	214	29	patients	patient	NOUN
crl-15717	214	30	in	in	ADP
crl-15717	214	31	general	general	ADJ
crl-15717	214	32	practice	practice	NOUN
crl-15717	214	33	,	,	PUNCT
crl-15717	214	34	”	"	PUNCT
crl-15717	214	35	primary	primary	ADJ
crl-15717	214	36	health	health	NOUN
crl-15717	214	37	care	care	NOUN
crl-15717	214	38	research	research	NOUN
crl-15717	214	39	and	and	CCONJ
crl-15717	214	40	development	development	NOUN
crl-15717	214	41	4	4	NUM
crl-15717	214	42	(	(	PUNCT
crl-15717	214	43	2003	2003	NUM
crl-15717	214	44	):	):	PUNCT
crl-15717	214	45	21–28	21–28	NUM
crl-15717	214	46	.	.	PUNCT
crl-15717	215	1	22	22	NUM
crl-15717	215	2	.	.	PUNCT
crl-15717	215	3	a.	a.	NOUN
crl-15717	215	4	rotondi	rotondi	PROPN
crl-15717	215	5	and	and	CCONJ
crl-15717	215	6	d.	d.	PROPN
crl-15717	215	7	gustafson	gustafson	PROPN
crl-15717	215	8	,	,	PUNCT
crl-15717	215	9	“	"	PUNCT
crl-15717	215	10	theoretical	theoretical	ADJ
crl-15717	215	11	,	,	PUNCT
crl-15717	215	12	methodological	methodological	ADJ
crl-15717	215	13	and	and	CCONJ
crl-15717	215	14	practical	practical	ADJ
crl-15717	215	15	issues	issue	NOUN
crl-15717	215	16	arising	arise	VERB
crl-15717	215	17	out	out	ADP
crl-15717	215	18	of	of	ADP
crl-15717	215	19	the	the	DET
crl-15717	215	20	delphi	delphi	NOUN
crl-15717	215	21	method	method	NOUN
crl-15717	215	22	,	,	PUNCT
crl-15717	215	23	”	"	PUNCT
crl-15717	215	24	in	in	ADP
crl-15717	215	25	gazing	gaze	VERB
crl-15717	215	26	into	into	ADP
crl-15717	215	27	the	the	DET
crl-15717	215	28	oracle	oracle	NOUN
crl-15717	215	29	:	:	PUNCT
crl-15717	215	30	the	the	DET
crl-15717	215	31	delphi	delphi	NOUN
crl-15717	215	32	method	method	NOUN
crl-15717	215	33	and	and	CCONJ
crl-15717	215	34	its	its	PRON
crl-15717	215	35	application	application	NOUN
crl-15717	215	36	to	to	ADP
crl-15717	215	37	social	social	ADJ
crl-15717	215	38	policy	policy	NOUN
crl-15717	215	39	and	and	CCONJ
crl-15717	215	40	public	public	ADJ
crl-15717	215	41	health	health	NOUN
crl-15717	215	42	,	,	PUNCT
crl-15717	215	43	ed	ed	NOUN
crl-15717	215	44	.	.	PUNCT
crl-15717	215	45	m.	m.	PROPN
crl-15717	215	46	adler	adler	PROPN
crl-15717	215	47	,	,	PUNCT
crl-15717	215	48	and	and	CCONJ
crl-15717	215	49	e.	e.	PROPN
crl-15717	215	50	ziglio	ziglio	PROPN
crl-15717	215	51	,	,	PUNCT
crl-15717	215	52	34–55	34–55	NUM
crl-15717	215	53	(	(	PUNCT
crl-15717	215	54	bristol	bristol	PROPN
crl-15717	215	55	,	,	PUNCT
crl-15717	215	56	pa	pa	PROPN
crl-15717	215	57	.	.	PUNCT
crl-15717	215	58	:	:	PUNCT
crl-15717	216	1	jessica	jessica	PROPN
crl-15717	216	2	kingsley	kingsley	PROPN
crl-15717	216	3	publishers	publishers	PROPN
crl-15717	216	4	,	,	PUNCT
crl-15717	216	5	ltd	ltd	PROPN
crl-15717	216	6	.	.	PROPN
crl-15717	216	7	,	,	PUNCT
crl-15717	216	8	1996	1996	NUM
crl-15717	216	9	)	)	PUNCT
crl-15717	216	10	.	.	PUNCT
crl-15717	217	1	23	23	NUM
crl-15717	217	2	.	.	PUNCT
crl-15717	218	1	w.	w.	PROPN
crl-15717	218	2	j.	j.	PROPN
crl-15717	218	3	wilhelm	wilhelm	PROPN
crl-15717	218	4	,	,	PUNCT
crl-15717	218	5	“	"	PUNCT
crl-15717	218	6	alchemy	alchemy	NOUN
crl-15717	218	7	of	of	ADP
crl-15717	218	8	the	the	DET
crl-15717	218	9	oracle	oracle	NOUN
crl-15717	218	10	:	:	PUNCT
crl-15717	218	11	the	the	DET
crl-15717	218	12	delphi	delphi	NOUN
crl-15717	218	13	technique	technique	NOUN
crl-15717	218	14	,	,	PUNCT
crl-15717	218	15	”	"	PUNCT
crl-15717	218	16	delta	delta	PROPN
crl-15717	218	17	pi	pi	PROPN
crl-15717	218	18	epsilon	epsilon	PROPN
crl-15717	218	19	journal	journal	PROPN
crl-15717	218	20	43	43	NUM
crl-15717	218	21	,	,	PUNCT
crl-15717	218	22	no	no	INTJ
crl-15717	218	23	.	.	NOUN
crl-15717	218	24	1	1	NUM
crl-15717	218	25	(	(	PUNCT
crl-15717	218	26	2001	2001	NUM
crl-15717	218	27	):	):	PUNCT
crl-15717	218	28	6–26	6–26	NOUN
crl-15717	218	29	.	.	PUNCT
crl-15717	219	1	24	24	NUM
crl-15717	219	2	.	.	PUNCT
crl-15717	220	1	v.	v.	ADP
crl-15717	220	2	story	story	NOUN
crl-15717	220	3	,	,	PUNCT
crl-15717	220	4	l.	l.	PROPN
crl-15717	220	5	hurdley	hurdley	PROPN
crl-15717	220	6	,	,	PUNCT
crl-15717	220	7	g.	g.	PROPN
crl-15717	220	8	smith	smith	PROPN
crl-15717	220	9	,	,	PUNCT
crl-15717	220	10	and	and	CCONJ
crl-15717	220	11	j.	j.	PROPN
crl-15717	220	12	saker	saker	PROPN
crl-15717	220	13	,	,	PUNCT
crl-15717	220	14	“	"	PUNCT
crl-15717	220	15	methodological	methodological	ADJ
crl-15717	220	16	and	and	CCONJ
crl-15717	220	17	practical	practical	ADJ
crl-15717	220	18	implications	implication	NOUN
crl-15717	220	19	of	of	ADP
crl-15717	220	20	the	the	DET
crl-15717	220	21	delphi	delphi	NOUN
crl-15717	220	22	technique	technique	NOUN
crl-15717	220	23	in	in	ADP
crl-15717	220	24	marketing	marketing	NOUN
crl-15717	220	25	decision	decision	NOUN
crl-15717	220	26	-	-	PUNCT
crl-15717	220	27	making	making	NOUN
crl-15717	220	28	:	:	PUNCT
crl-15717	220	29	a	a	DET
crl-15717	220	30	reassessment	reassessment	NOUN
crl-15717	220	31	,	,	PUNCT
crl-15717	220	32	”	"	PUNCT
crl-15717	220	33	marketing	marketing	NOUN
crl-15717	220	34	review	review	NOUN
crl-15717	220	35	1	1	NUM
crl-15717	220	36	(	(	PUNCT
crl-15717	220	37	2001	2001	NUM
crl-15717	220	38	):	):	PUNCT
crl-15717	220	39	487–504	487–504	NUM
crl-15717	220	40	.	.	PUNCT
crl-15717	220	41	162	162	NUM
crl-15717	220	42	college	college	PROPN
crl-15717	220	43	&	&	CCONJ
crl-15717	220	44	research	research	PROPN
crl-15717	220	45	libraries	library	NOUN
crl-15717	220	46	march	march	PROPN
crl-15717	220	47	2005	2005	NUM
crl-15717	220	48	25	25	NUM
crl-15717	220	49	.	.	PUNCT
crl-15717	221	1	wilhelm	wilhelm	PROPN
crl-15717	221	2	,	,	PUNCT
crl-15717	221	3	“	"	PUNCT
crl-15717	221	4	alchemy	alchemy	NOUN
crl-15717	221	5	of	of	ADP
crl-15717	221	6	the	the	DET
crl-15717	221	7	oracle	oracle	NOUN
crl-15717	221	8	,	,	PUNCT
crl-15717	221	9	”	"	PUNCT
crl-15717	221	10	14	14	NUM
crl-15717	221	11	.	.	X
crl-15717	221	12	26	26	NUM
crl-15717	221	13	.	.	PUNCT
crl-15717	221	14	m.	m.	NOUN
crl-15717	221	15	kyrillidou	kyrillidou	PROPN
crl-15717	221	16	and	and	CCONJ
crl-15717	221	17	w.	w.	PROPN
crl-15717	221	18	crowe	crowe	PROPN
crl-15717	221	19	,	,	PUNCT
crl-15717	221	20	“	"	PUNCT
crl-15717	221	21	in	in	ADP
crl-15717	221	22	search	search	NOUN
crl-15717	221	23	of	of	ADP
crl-15717	221	24	new	new	ADJ
crl-15717	221	25	measures	measure	NOUN
crl-15717	221	26	,	,	PUNCT
crl-15717	221	27	”	"	PUNCT
crl-15717	221	28	journal	journal	NOUN
crl-15717	221	29	of	of	ADP
crl-15717	221	30	library	library	PROPN
crl-15717	221	31	administration	administration	PROPN
crl-15717	221	32	35	35	NUM
crl-15717	221	33	,	,	PUNCT
crl-15717	221	34	no	no	INTJ
crl-15717	221	35	.	.	NOUN
crl-15717	221	36	4	4	NUM
crl-15717	221	37	(	(	PUNCT
crl-15717	221	38	2001	2001	NUM
crl-15717	221	39	):	):	PUNCT
crl-15717	221	40	19	19	NUM
crl-15717	221	41	.	.	NOUN
crl-15717	221	42	27	27	NUM
crl-15717	221	43	.	.	PUNCT
crl-15717	221	44	m.	m.	NOUN
crl-15717	221	45	a.	a.	NOUN
crl-15717	221	46	ziglio	ziglio	PROPN
crl-15717	221	47	and	and	CCONJ
crl-15717	221	48	e.	e.	PROPN
crl-15717	221	49	ziglio	ziglio	PROPN
crl-15717	221	50	,	,	PUNCT
crl-15717	221	51	gazing	gaze	VERB
crl-15717	221	52	into	into	ADP
crl-15717	221	53	the	the	DET
crl-15717	221	54	oracle	oracle	NOUN
crl-15717	221	55	:	:	PUNCT
crl-15717	221	56	the	the	DET
crl-15717	221	57	delphi	delphi	NOUN
crl-15717	221	58	method	method	NOUN
crl-15717	221	59	and	and	CCONJ
crl-15717	221	60	its	its	PRON
crl-15717	221	61	applications	application	NOUN
crl-15717	221	62	to	to	ADP
crl-15717	221	63	social	social	ADJ
crl-15717	221	64	policy	policy	NOUN
crl-15717	221	65	and	and	CCONJ
crl-15717	221	66	public	public	ADJ
crl-15717	221	67	health	health	NOUN
crl-15717	221	68	(	(	PUNCT
crl-15717	221	69	london	london	PROPN
crl-15717	221	70	:	:	PUNCT
crl-15717	221	71	jessica	jessica	PROPN
crl-15717	221	72	kingsley	kingsley	PROPN
crl-15717	221	73	publishers	publishers	PROPN
crl-15717	221	74	,	,	PUNCT
crl-15717	221	75	ltd	ltd	PROPN
crl-15717	221	76	.	.	PROPN
crl-15717	221	77	,	,	PUNCT
crl-15717	221	78	1996	1996	NUM
crl-15717	221	79	)	)	PUNCT
crl-15717	221	80	.	.	PUNCT
crl-15717	222	1	28	28	NUM
crl-15717	222	2	.	.	PUNCT
crl-15717	222	3	r.	r.	PROPN
crl-15717	222	4	c.	c.	PROPN
crl-15717	222	5	wicklein	wicklein	PROPN
crl-15717	222	6	and	and	CCONJ
crl-15717	222	7	j.	j.	PROPN
crl-15717	222	8	w.	w.	PROPN
crl-15717	222	9	rojewski	rojewski	PROPN
crl-15717	222	10	,	,	PUNCT
crl-15717	222	11	“	"	PUNCT
crl-15717	222	12	toward	toward	ADP
crl-15717	222	13	a	a	DET
crl-15717	222	14	unified	unified	ADJ
crl-15717	222	15	curriculum	curriculum	NOUN
crl-15717	222	16	framework	framework	NOUN
crl-15717	222	17	for	for	ADP
crl-15717	222	18	technology	technology	NOUN
crl-15717	222	19	education	education	NOUN
crl-15717	222	20	,	,	PUNCT
crl-15717	222	21	journal	journal	NOUN
crl-15717	222	22	of	of	ADP
crl-15717	222	23	industrial	industrial	ADJ
crl-15717	222	24	teacher	teacher	NOUN
crl-15717	222	25	education	education	NOUN
crl-15717	222	26	36	36	NUM
crl-15717	222	27	,	,	PUNCT
crl-15717	222	28	no	no	INTJ
crl-15717	222	29	.	.	NOUN
crl-15717	222	30	4	4	NUM
crl-15717	222	31	(	(	PUNCT
crl-15717	222	32	1999	1999	NUM
crl-15717	222	33	):	):	PUNCT
crl-15717	222	34	38–56	38–56	NUM
crl-15717	222	35	.	.	NOUN
crl-15717	222	36	29	29	NUM
crl-15717	222	37	.	.	X
crl-15717	223	1	ibid	ibid	NOUN
crl-15717	223	2	.	.	PUNCT
crl-15717	224	1	,	,	PUNCT
crl-15717	225	1	42	42	NUM
crl-15717	225	2	.	.	PUNCT
crl-15717	226	1	30	30	NUM
crl-15717	226	2	.	.	PUNCT
crl-15717	227	1	l.	l.	PROPN
crl-15717	227	2	westbrook	westbrook	PROPN
crl-15717	227	3	,	,	PUNCT
crl-15717	227	4	“	"	PUNCT
crl-15717	227	5	information	information	NOUN
crl-15717	227	6	access	access	NOUN
crl-15717	227	7	issues	issue	NOUN
crl-15717	227	8	for	for	ADP
crl-15717	227	9	interdisciplinary	interdisciplinary	ADJ
crl-15717	227	10	scholars	scholar	NOUN
crl-15717	227	11	:	:	PUNCT
crl-15717	227	12	results	result	NOUN
crl-15717	227	13	of	of	ADP
crl-15717	227	14	a	a	DET
crl-15717	227	15	delphi	delphi	NOUN
crl-15717	227	16	study	study	NOUN
crl-15717	227	17	on	on	ADP
crl-15717	227	18	women	woman	NOUN
crl-15717	227	19	’s	’s	PART
crl-15717	227	20	studies	study	NOUN
crl-15717	227	21	research	research	NOUN
crl-15717	227	22	,	,	PUNCT
crl-15717	227	23	”	"	PUNCT
crl-15717	227	24	journal	journal	NOUN
crl-15717	227	25	of	of	ADP
crl-15717	227	26	academic	academic	ADJ
crl-15717	227	27	librarianship	librarianship	NOUN
crl-15717	227	28	23	23	NUM
crl-15717	227	29	,	,	PUNCT
crl-15717	227	30	no	no	INTJ
crl-15717	227	31	.	.	NOUN
crl-15717	227	32	3	3	NUM
crl-15717	227	33	(	(	PUNCT
crl-15717	227	34	1997	1997	NUM
crl-15717	227	35	):	):	PUNCT
crl-15717	227	36	211–16	211–16	NOUN
crl-15717	227	37	.	.	PUNCT
crl-15717	228	1	31	31	NUM
crl-15717	228	2	.	.	PUNCT
crl-15717	228	3	ziglio	ziglio	NOUN
crl-15717	228	4	and	and	CCONJ
crl-15717	228	5	ziglio	ziglio	PROPN
crl-15717	228	6	,	,	PUNCT
crl-15717	228	7	gazing	gaze	VERB
crl-15717	228	8	into	into	ADP
crl-15717	228	9	the	the	DET
crl-15717	228	10	oracle	oracle	NOUN
crl-15717	228	11	.	.	PUNCT
crl-15717	229	1	32	32	NUM
crl-15717	229	2	.	.	PUNCT
crl-15717	230	1	k.	k.	PROPN
crl-15717	230	2	brockhoff	brockhoff	PROPN
crl-15717	230	3	,	,	PUNCT
crl-15717	230	4	“	"	PUNCT
crl-15717	230	5	the	the	DET
crl-15717	230	6	performance	performance	NOUN
crl-15717	230	7	of	of	ADP
crl-15717	230	8	forecasting	forecasting	NOUN
crl-15717	230	9	groups	group	NOUN
crl-15717	230	10	in	in	ADP
crl-15717	230	11	computer	computer	NOUN
crl-15717	230	12	dialogue	dialogue	NOUN
crl-15717	230	13	and	and	CCONJ
crl-15717	230	14	faceto	faceto	NOUN
crl-15717	230	15	-	-	PUNCT
crl-15717	230	16	face	face	NOUN
crl-15717	230	17	discussion	discussion	NOUN
crl-15717	230	18	,	,	PUNCT
crl-15717	230	19	”	"	PUNCT
crl-15717	230	20	in	in	ADP
crl-15717	230	21	the	the	DET
crl-15717	230	22	delphi	delphi	NOUN
crl-15717	230	23	method	method	NOUN
crl-15717	230	24	:	:	PUNCT
crl-15717	230	25	techniques	technique	NOUN
crl-15717	230	26	and	and	CCONJ
crl-15717	230	27	applications	application	NOUN
crl-15717	230	28	,	,	PUNCT
crl-15717	230	29	ed	ed	NOUN
crl-15717	230	30	.	.	PUNCT
crl-15717	231	1	h.	h.	PROPN
crl-15717	231	2	a.	a.	NOUN
crl-15717	231	3	linstone	linstone	NOUN
crl-15717	231	4	and	and	CCONJ
crl-15717	231	5	m.	m.	NOUN
crl-15717	231	6	turoff	turoff	NOUN
crl-15717	231	7	,	,	PUNCT
crl-15717	231	8	291–321	291–321	NUM
crl-15717	231	9	(	(	PUNCT
crl-15717	231	10	reading	reading	NOUN
crl-15717	231	11	,	,	PUNCT
crl-15717	231	12	mass	mass	PROPN
crl-15717	231	13	.	.	PUNCT
crl-15717	231	14	:	:	PUNCT
crl-15717	232	1	addison	addison	PROPN
crl-15717	232	2	-	-	PUNCT
crl-15717	232	3	wesley	wesley	PROPN
crl-15717	232	4	,	,	PUNCT
crl-15717	232	5	1975	1975	NUM
crl-15717	232	6	)	)	PUNCT
crl-15717	232	7	.	.	PUNCT
crl-15717	233	1	33	33	NUM
crl-15717	233	2	.	.	PUNCT
crl-15717	233	3	a.	a.	PROPN
crl-15717	233	4	l.	l.	PROPN
crl-15717	233	5	delbecq	delbecq	PROPN
crl-15717	233	6	,	,	PUNCT
crl-15717	233	7	a.	a.	PROPN
crl-15717	233	8	h.	h.	PROPN
crl-15717	233	9	van	van	PROPN
crl-15717	233	10	de	de	X
crl-15717	233	11	ven	ven	PROPN
crl-15717	233	12	,	,	PUNCT
crl-15717	233	13	and	and	CCONJ
crl-15717	233	14	d.	d.	PROPN
crl-15717	233	15	h.	h.	PROPN
crl-15717	233	16	gustafson	gustafson	PROPN
crl-15717	233	17	,	,	PUNCT
crl-15717	233	18	group	group	NOUN
crl-15717	233	19	techniques	technique	NOUN
crl-15717	233	20	for	for	ADP
crl-15717	233	21	program	program	NOUN
crl-15717	233	22	planning	planning	NOUN
crl-15717	233	23	:	:	PUNCT
crl-15717	233	24	a	a	DET
crl-15717	233	25	guide	guide	NOUN
crl-15717	233	26	to	to	ADP
crl-15717	233	27	nominal	nominal	ADJ
crl-15717	233	28	group	group	NOUN
crl-15717	233	29	and	and	CCONJ
crl-15717	233	30	delphi	delphi	NOUN
crl-15717	233	31	processes	process	NOUN
crl-15717	233	32	(	(	PUNCT
crl-15717	233	33	glenview	glenview	PROPN
crl-15717	233	34	,	,	PUNCT
crl-15717	233	35	ill	ill	PROPN
crl-15717	233	36	.	.	PUNCT
crl-15717	233	37	:	:	PUNCT
crl-15717	233	38	sco	sco	PROPN
crl-15717	233	39	-foresman	-foresman	PROPN
crl-15717	233	40	and	and	CCONJ
crl-15717	233	41	co.	co.	PROPN
crl-15717	233	42	,	,	PUNCT
crl-15717	233	43	1975	1975	NUM
crl-15717	233	44	)	)	PUNCT
crl-15717	233	45	.	.	PUNCT
crl-15717	234	1	34	34	NUM
crl-15717	234	2	.	.	PUNCT
crl-15717	235	1	f.	f.	PROPN
crl-15717	235	2	w.	w.	PROPN
crl-15717	235	3	lancaster	lancaster	PROPN
crl-15717	235	4	,	,	PUNCT
crl-15717	235	5	the	the	DET
crl-15717	235	6	measurement	measurement	NOUN
crl-15717	235	7	and	and	CCONJ
crl-15717	235	8	evaluation	evaluation	NOUN
crl-15717	235	9	of	of	ADP
crl-15717	235	10	library	library	NOUN
crl-15717	235	11	services	service	NOUN
crl-15717	235	12	(	(	PUNCT
crl-15717	235	13	washington	washington	PROPN
crl-15717	235	14	,	,	PUNCT
crl-15717	235	15	d.c	d.c	PROPN
crl-15717	235	16	.	.	PUNCT
crl-15717	235	17	:	:	PUNCT
crl-15717	236	1	information	information	NOUN
crl-15717	236	2	resources	resource	VERB
crl-15717	236	3	pr	pr	NOUN
crl-15717	236	4	.	.	PROPN
crl-15717	236	5	,	,	PUNCT
crl-15717	236	6	1997	1997	NUM
crl-15717	236	7	)	)	PUNCT
crl-15717	236	8	.	.	PUNCT
crl-15717	237	1	35	35	NUM
crl-15717	237	2	.	.	PUNCT
crl-15717	238	1	p.	p.	NOUN
crl-15717	238	2	b.	b.	PROPN
crl-15717	239	1	kantor	kantor	PROPN
crl-15717	239	2	,	,	PUNCT
crl-15717	239	3	objective	objective	ADJ
crl-15717	239	4	performance	performance	NOUN
crl-15717	239	5	measures	measure	NOUN
crl-15717	239	6	for	for	ADP
crl-15717	239	7	academic	academic	ADJ
crl-15717	239	8	and	and	CCONJ
crl-15717	239	9	research	research	NOUN
crl-15717	239	10	libraries	library	NOUN
crl-15717	239	11	(	(	PUNCT
crl-15717	239	12	washington	washington	PROPN
crl-15717	239	13	,	,	PUNCT
crl-15717	239	14	d.c	d.c	PROPN
crl-15717	239	15	.	.	PROPN
crl-15717	239	16	:	:	PUNCT
crl-15717	239	17	arl	arl	PROPN
crl-15717	239	18	,	,	PUNCT
crl-15717	239	19	1984	1984	NUM
crl-15717	239	20	)	)	PUNCT
crl-15717	239	21	.	.	PUNCT
crl-15717	240	1	36	36	NUM
crl-15717	240	2	.	.	X
crl-15717	240	3	d.	d.	PROPN
crl-15717	240	4	e.	e.	PROPN
crl-15717	240	5	riggs	riggs	PROPN
crl-15717	240	6	,	,	PUNCT
crl-15717	240	7	strategic	strategic	ADJ
crl-15717	240	8	planning	planning	NOUN
crl-15717	240	9	for	for	ADP
crl-15717	240	10	library	library	NOUN
crl-15717	240	11	managers	manager	NOUN
crl-15717	240	12	(	(	PUNCT
crl-15717	240	13	phoenix	phoenix	PROPN
crl-15717	240	14	,	,	PUNCT
crl-15717	240	15	ariz	ariz	PROPN
crl-15717	240	16	.	.	PUNCT
crl-15717	240	17	:	:	PUNCT
crl-15717	240	18	oryx	oryx	NOUN
crl-15717	240	19	,	,	PUNCT
crl-15717	240	20	1984	1984	NUM
crl-15717	240	21	)	)	PUNCT
crl-15717	240	22	.	.	PUNCT
crl-15717	241	1	37	37	NUM
crl-15717	241	2	.	.	PUNCT
crl-15717	242	1	peter	peter	PROPN
crl-15717	242	2	hernon	hernon	PROPN
crl-15717	242	3	,	,	PUNCT
crl-15717	242	4	statistics	statistic	NOUN
crl-15717	242	5	for	for	ADP
crl-15717	242	6	library	library	ADJ
crl-15717	242	7	decision	decision	NOUN
crl-15717	242	8	making	make	VERB
crl-15717	242	9	:	:	PUNCT
crl-15717	242	10	a	a	DET
crl-15717	242	11	handbook	handbook	NOUN
crl-15717	242	12	(	(	PUNCT
crl-15717	242	13	norwood	norwood	PROPN
crl-15717	242	14	,	,	PUNCT
crl-15717	242	15	n.j	n.j	PROPN
crl-15717	242	16	.	.	PROPN
crl-15717	242	17	:	:	PUNCT
crl-15717	242	18	ablex	ablex	PROPN
crl-15717	242	19	publishing	publishing	PROPN
crl-15717	242	20	corp	corp	PROPN
crl-15717	242	21	.	.	PROPN
crl-15717	242	22	,	,	PUNCT
crl-15717	242	23	1990	1990	NUM
crl-15717	242	24	)	)	PUNCT
crl-15717	242	25	.	.	PUNCT
crl-15717	243	1	38	38	NUM
crl-15717	243	2	.	.	PUNCT
crl-15717	243	3	m.	m.	NOUN
crl-15717	243	4	g.	g.	PROPN
crl-15717	243	5	brown	brown	PROPN
crl-15717	243	6	,	,	PUNCT
crl-15717	243	7	baldrige	baldrige	PROPN
crl-15717	243	8	award	award	NOUN
crl-15717	243	9	winning	win	VERB
crl-15717	243	10	quality	quality	NOUN
crl-15717	243	11	:	:	PUNCT
crl-15717	243	12	how	how	SCONJ
crl-15717	243	13	to	to	PART
crl-15717	243	14	interpret	interpret	VERB
crl-15717	243	15	the	the	DET
crl-15717	243	16	malcolm	malcolm	PROPN
crl-15717	243	17	baldrige	baldrige	PROPN
crl-15717	243	18	award	award	PROPN
crl-15717	243	19	criteria	criterion	NOUN
crl-15717	243	20	,	,	PUNCT
crl-15717	243	21	3rd	3rd	ADJ
crl-15717	243	22	ed	ed	NOUN
crl-15717	243	23	.	.	PUNCT
crl-15717	244	1	(	(	PUNCT
crl-15717	244	2	white	white	ADJ
crl-15717	244	3	plains	plain	NOUN
crl-15717	244	4	,	,	PUNCT
crl-15717	244	5	n.y	n.y	PROPN
crl-15717	244	6	.	.	PROPN
crl-15717	244	7	:	:	PUNCT
crl-15717	244	8	quality	quality	NOUN
crl-15717	244	9	resources	resource	NOUN
crl-15717	244	10	,	,	PUNCT
crl-15717	244	11	1993	1993	NUM
crl-15717	244	12	)	)	PUNCT
crl-15717	244	13	.	.	PUNCT
crl-15717	245	1	39	39	NUM
crl-15717	245	2	.	.	PUNCT
crl-15717	246	1	c.	c.	PROPN
crl-15717	246	2	martel	martel	PROPN
crl-15717	246	3	,	,	PUNCT
crl-15717	246	4	“	"	PUNCT
crl-15717	246	5	the	the	DET
crl-15717	246	6	nature	nature	NOUN
crl-15717	246	7	of	of	ADP
crl-15717	246	8	authority	authority	NOUN
crl-15717	246	9	and	and	CCONJ
crl-15717	246	10	employee	employee	NOUN
crl-15717	246	11	participation	participation	NOUN
crl-15717	246	12	in	in	ADP
crl-15717	246	13	the	the	DET
crl-15717	246	14	management	management	NOUN
crl-15717	246	15	of	of	ADP
crl-15717	246	16	academic	academic	ADJ
crl-15717	246	17	libraries	library	NOUN
crl-15717	246	18	,	,	PUNCT
crl-15717	246	19	”	"	PUNCT
crl-15717	246	20	college	college	NOUN
crl-15717	246	21	and	and	CCONJ
crl-15717	246	22	research	research	NOUN
crl-15717	246	23	libraries	library	NOUN
crl-15717	246	24	47	47	NUM
crl-15717	246	25	(	(	PUNCT
crl-15717	246	26	mar	mar	PROPN
crl-15717	246	27	.	.	PROPN
crl-15717	246	28	1987	1987	NUM
crl-15717	246	29	):	):	PUNCT
crl-15717	246	30	110–22	110–22	NUM
crl-15717	246	31	.	.	PUNCT
crl-15717	247	1	40	40	NUM
crl-15717	247	2	.	.	PUNCT
crl-15717	247	3	townley	townley	PROPN
crl-15717	247	4	,	,	PUNCT
crl-15717	247	5	c.	c.	PROPN
crl-15717	247	6	t.	t.	PROPN
crl-15717	247	7	,	,	PUNCT
crl-15717	247	8	“	"	PUNCT
crl-15717	247	9	nurturing	nurture	VERB
crl-15717	247	10	library	library	NOUN
crl-15717	247	11	effectiveness	effectiveness	NOUN
crl-15717	247	12	:	:	PUNCT
crl-15717	247	13	leadership	leadership	NOUN
crl-15717	247	14	for	for	ADP
crl-15717	247	15	personnel	personnel	NOUN
crl-15717	247	16	development	development	NOUN
crl-15717	247	17	,	,	PUNCT
crl-15717	247	18	”	"	PUNCT
crl-15717	247	19	library	library	NOUN
crl-15717	247	20	administration	administration	NOUN
crl-15717	247	21	and	and	CCONJ
crl-15717	247	22	management	management	NOUN
crl-15717	247	23	3	3	NUM
crl-15717	247	24	(	(	PUNCT
crl-15717	247	25	winter	winter	NOUN
crl-15717	247	26	1989	1989	NUM
crl-15717	247	27	):	):	PUNCT
crl-15717	247	28	16–20	16–20	NUM
crl-15717	247	29	.	.	PUNCT
crl-15717	247	30	41	41	NUM
crl-15717	247	31	.	.	PUNCT
crl-15717	248	1	j.	j.	PROPN
crl-15717	248	2	a.	a.	PROPN
crl-15717	248	3	siggins	siggins	PROPN
crl-15717	248	4	,	,	PUNCT
crl-15717	248	5	“	"	PUNCT
crl-15717	248	6	job	job	NOUN
crl-15717	248	7	satisfaction	satisfaction	NOUN
crl-15717	248	8	and	and	CCONJ
crl-15717	248	9	performance	performance	NOUN
crl-15717	248	10	in	in	ADP
crl-15717	248	11	a	a	DET
crl-15717	248	12	changing	change	VERB
crl-15717	248	13	environment	environment	NOUN
crl-15717	248	14	,	,	PUNCT
crl-15717	248	15	”	"	PUNCT
crl-15717	248	16	library	library	NOUN
crl-15717	248	17	trends	trend	NOUN
crl-15717	248	18	41	41	NUM
crl-15717	248	19	(	(	PUNCT
crl-15717	248	20	fall	fall	NOUN
crl-15717	248	21	1992	1992	NUM
crl-15717	248	22	):	):	PUNCT
crl-15717	248	23	299–315	299–315	NUM
crl-15717	248	24	.	.	PUNCT
crl-15717	249	1	42	42	NUM
crl-15717	249	2	.	.	PUNCT
crl-15717	250	1	h.	h.	PROPN
crl-15717	250	2	ashar	ashar	PROPN
crl-15717	250	3	and	and	CCONJ
crl-15717	250	4	s.	s.	PROPN
crl-15717	250	5	geiger	geiger	PROPN
crl-15717	250	6	,	,	PUNCT
crl-15717	250	7	“	"	PUNCT
crl-15717	250	8	using	use	VERB
crl-15717	250	9	the	the	DET
crl-15717	250	10	baldrige	baldrige	NOUN
crl-15717	250	11	criteria	criterion	NOUN
crl-15717	250	12	to	to	PART
crl-15717	250	13	assess	assess	VERB
crl-15717	250	14	quality	quality	NOUN
crl-15717	250	15	in	in	ADP
crl-15717	250	16	libraries	library	NOUN
crl-15717	250	17	,	,	PUNCT
crl-15717	250	18	”	"	PUNCT
crl-15717	250	19	library	library	NOUN
crl-15717	250	20	administration	administration	NOUN
crl-15717	250	21	and	and	CCONJ
crl-15717	250	22	management	management	NOUN
crl-15717	250	23	12	12	NUM
crl-15717	250	24	(	(	PUNCT
crl-15717	250	25	summer	summer	NOUN
crl-15717	250	26	1998	1998	NUM
crl-15717	250	27	):	):	PUNCT
crl-15717	250	28	147–55	147–55	PROPN
crl-15717	250	29	.	.	PROPN
crl-15717	250	30	43	43	NUM
crl-15717	250	31	.	.	PUNCT
crl-15717	251	1	c.	c.	PROPN
crl-15717	251	2	russell	russell	PROPN
crl-15717	251	3	,	,	PUNCT
crl-15717	251	4	“	"	PUNCT
crl-15717	251	5	using	use	VERB
crl-15717	251	6	performance	performance	NOUN
crl-15717	251	7	measurement	measurement	NOUN
crl-15717	251	8	to	to	PART
crl-15717	251	9	evaluate	evaluate	VERB
crl-15717	251	10	teams	team	NOUN
crl-15717	251	11	and	and	CCONJ
crl-15717	251	12	organizational	organizational	ADJ
crl-15717	251	13	effectiveness	effectiveness	NOUN
crl-15717	251	14	,	,	PUNCT
crl-15717	251	15	”	"	PUNCT
crl-15717	251	16	library	library	NOUN
crl-15717	251	17	administration	administration	NOUN
crl-15717	251	18	and	and	CCONJ
crl-15717	251	19	management	management	NOUN
crl-15717	251	20	12	12	NUM
crl-15717	251	21	(	(	PUNCT
crl-15717	251	22	summer	summer	NOUN
crl-15717	251	23	1998	1998	NUM
crl-15717	251	24	):	):	PUNCT
crl-15717	251	25	159–65	159–65	NUM
crl-15717	251	26	.	.	PUNCT
crl-15717	252	1	44	44	NUM
crl-15717	252	2	.	.	PUNCT
crl-15717	253	1	l.	l.	PROPN
crl-15717	253	2	w.	w.	PROPN
crl-15717	253	3	anderson	anderson	PROPN
crl-15717	253	4	,	,	PUNCT
crl-15717	253	5	“	"	PUNCT
crl-15717	253	6	a	a	DET
crl-15717	253	7	itude	itude	ADJ
crl-15717	253	8	measurement	measurement	NOUN
crl-15717	253	9	,	,	PUNCT
crl-15717	253	10	”	"	PUNCT
crl-15717	253	11	in	in	ADP
crl-15717	253	12	educational	educational	ADJ
crl-15717	253	13	research	research	NOUN
crl-15717	253	14	,	,	PUNCT
crl-15717	253	15	methodology	methodology	NOUN
crl-15717	253	16	,	,	PUNCT
crl-15717	253	17	and	and	CCONJ
crl-15717	253	18	measurement	measurement	NOUN
crl-15717	253	19	:	:	PUNCT
crl-15717	253	20	an	an	DET
crl-15717	253	21	international	international	ADJ
crl-15717	253	22	handbook	handbook	NOUN
crl-15717	253	23	,	,	PUNCT
crl-15717	253	24	ed	ed	PROPN
crl-15717	253	25	.	.	PUNCT
crl-15717	254	1	j.	j.	PROPN
crl-15717	254	2	p.	p.	PROPN
crl-15717	254	3	keeves	keeves	PROPN
crl-15717	254	4	,	,	PUNCT
crl-15717	254	5	471–83	471–83	NUM
crl-15717	254	6	(	(	PUNCT
crl-15717	254	7	new	new	PROPN
crl-15717	254	8	york	york	PROPN
crl-15717	254	9	:	:	PUNCT
crl-15717	254	10	pergamon	pergamon	NOUN
crl-15717	254	11	,	,	PUNCT
crl-15717	254	12	1988	1988	NUM
crl-15717	254	13	)	)	PUNCT
crl-15717	254	14	.	.	PUNCT
crl-15717	255	1	academic	academic	ADJ
crl-15717	255	2	library	library	PROPN
crl-15717	255	3	critical	critical	ADJ
crl-15717	255	4	processes	process	NOUN
crl-15717	255	5	163	163	NUM
crl-15717	255	6	appendix	appendix	ADJ
crl-15717	255	7	results	result	NOUN
crl-15717	255	8	of	of	ADP
crl-15717	255	9	the	the	DET
crl-15717	255	10	delphi	delphi	NOUN
crl-15717	255	11	expert	expert	NOUN
crl-15717	255	12	panel	panel	NOUN
crl-15717	255	13	review	review	NOUN
crl-15717	255	14	of	of	ADP
crl-15717	255	15	the	the	DET
crl-15717	255	16	critical	critical	ADJ
crl-15717	255	17	processes	process	NOUN
crl-15717	255	18	and	and	CCONJ
crl-15717	255	19	performance	performance	NOUN
crl-15717	255	20	measures	measure	NOUN
crl-15717	255	21	with	with	ADP
crl-15717	255	22	means	mean	NOUN
crl-15717	255	23	and	and	CCONJ
crl-15717	255	24	standard	standard	ADJ
crl-15717	255	25	deviations	deviation	NOUN
crl-15717	255	26	appendix	appendix	VERB
crl-15717	255	27	description	description	NOUN
crl-15717	255	28	:	:	PUNCT
crl-15717	255	29	the	the	DET
crl-15717	255	30	appendix	appendix	NOUN
crl-15717	255	31	has	have	VERB
crl-15717	255	32	three	three	NUM
crl-15717	255	33	columns	column	NOUN
crl-15717	255	34	.	.	PUNCT
crl-15717	256	1	column	column	NOUN
crl-15717	256	2	1	1	NUM
crl-15717	256	3	includes	include	VERB
crl-15717	256	4	the	the	DET
crl-15717	256	5	mbnqa	mbnqa	NOUN
crl-15717	256	6	categories	category	NOUN
crl-15717	256	7	(	(	PUNCT
crl-15717	256	8	e.g.	e.g.	ADV
crl-15717	256	9	,	,	PUNCT
crl-15717	256	10	leadership	leadership	NOUN
crl-15717	256	11	)	)	PUNCT
crl-15717	256	12	,	,	PUNCT
crl-15717	256	13	mbnqa	mbnqa	NOUN
crl-15717	256	14	subcategories	subcategorie	NOUN
crl-15717	256	15	(	(	PUNCT
crl-15717	256	16	e.g.	e.g.	ADV
crl-15717	256	17	,	,	PUNCT
crl-15717	256	18	leadership	leadership	NOUN
crl-15717	256	19	system	system	NOUN
crl-15717	256	20	)	)	PUNCT
crl-15717	256	21	,	,	PUNCT
crl-15717	256	22	the	the	DET
crl-15717	256	23	critical	critical	ADJ
crl-15717	256	24	processes	process	NOUN
crl-15717	256	25	in	in	ADP
crl-15717	256	26	bold	bold	ADJ
crl-15717	256	27	type	type	NOUN
crl-15717	256	28	(	(	PUNCT
crl-15717	256	29	e.g.	e.g.	ADV
crl-15717	256	30	,	,	PUNCT
crl-15717	256	31	1.1.1	1.1.1	NUM
crl-15717	256	32	,	,	PUNCT
crl-15717	256	33	1.1.2	1.1.2	NUM
crl-15717	256	34	,	,	PUNCT
crl-15717	256	35	etc	etc	X
crl-15717	256	36	.	.	X
crl-15717	256	37	)	)	PUNCT
crl-15717	256	38	followed	follow	VERB
crl-15717	256	39	by	by	ADP
crl-15717	256	40	their	their	PRON
crl-15717	256	41	respective	respective	ADJ
crl-15717	256	42	performance	performance	NOUN
crl-15717	256	43	measures	measure	NOUN
crl-15717	256	44	in	in	ADP
crl-15717	256	45	normal	normal	ADJ
crl-15717	256	46	type	type	NOUN
crl-15717	256	47	(	(	PUNCT
crl-15717	256	48	e.g.	e.g.	ADV
crl-15717	256	49	,	,	PUNCT
crl-15717	256	50	1.1.1.1	1.1.1.1	NUM
crl-15717	256	51	,	,	PUNCT
crl-15717	256	52	1.1.2.1	1.1.2.1	NUM
crl-15717	256	53	,	,	PUNCT
crl-15717	256	54	etc	etc	X
crl-15717	256	55	.	.	X
crl-15717	256	56	)	)	PUNCT
crl-15717	256	57	,	,	PUNCT
crl-15717	256	58	which	which	PRON
crl-15717	256	59	were	be	AUX
crl-15717	256	60	reviewed	review	VERB
crl-15717	256	61	by	by	ADP
crl-15717	256	62	the	the	DET
crl-15717	256	63	delphi	delphi	NOUN
crl-15717	256	64	panel	panel	NOUN
crl-15717	256	65	and	and	CCONJ
crl-15717	256	66	are	be	AUX
crl-15717	256	67	arranged	arrange	VERB
crl-15717	256	68	in	in	ADP
crl-15717	256	69	a	a	DET
crl-15717	256	70	classified	classified	ADJ
crl-15717	256	71	number	number	NOUN
crl-15717	256	72	schemata	schemata	NOUN
crl-15717	256	73	.	.	PUNCT
crl-15717	257	1	column	column	NOUN
crl-15717	257	2	2	2	NUM
crl-15717	257	3	is	be	AUX
crl-15717	257	4	the	the	DET
crl-15717	257	5	consensus	consensus	NOUN
crl-15717	257	6	mean	mean	NOUN
crl-15717	257	7	for	for	ADP
crl-15717	257	8	each	each	DET
crl-15717	257	9	critical	critical	ADJ
crl-15717	257	10	process	process	NOUN
crl-15717	257	11	and	and	CCONJ
crl-15717	257	12	performance	performance	NOUN
crl-15717	257	13	measure	measure	NOUN
crl-15717	257	14	.	.	PUNCT
crl-15717	258	1	column	column	NOUN
crl-15717	258	2	3	3	NUM
crl-15717	258	3	is	be	AUX
crl-15717	258	4	the	the	DET
crl-15717	258	5	standard	standard	ADJ
crl-15717	258	6	deviation	deviation	NOUN
crl-15717	258	7	of	of	ADP
crl-15717	258	8	the	the	DET
crl-15717	258	9	responses	response	NOUN
crl-15717	258	10	of	of	ADP
crl-15717	258	11	the	the	DET
crl-15717	258	12	panel	panel	NOUN
crl-15717	258	13	.	.	PUNCT
crl-15717	259	1	number	number	NOUN
crl-15717	259	2	schemata	schemata	NOUN
crl-15717	259	3	:	:	PUNCT
crl-15717	259	4	rating	rating	NOUN
crl-15717	259	5	scale	scale	NOUN
crl-15717	259	6	:	:	PUNCT
crl-15717	259	7	1	1	X
crl-15717	259	8	.	.	X
crl-15717	259	9	mbnqa	mbnqa	NOUN
crl-15717	259	10	category	category	NOUN
crl-15717	259	11	1	1	NUM
crl-15717	259	12	=	=	SYM
crl-15717	259	13	very	very	ADV
crl-15717	259	14	important	important	ADJ
crl-15717	259	15	1.1	1.1	NUM
crl-15717	259	16	:	:	PUNCT
crl-15717	259	17	mbnqa	mbnqa	NOUN
crl-15717	259	18	subcategory	subcategory	NOUN
crl-15717	259	19	2	2	NUM
crl-15717	259	20	=	=	SYM
crl-15717	259	21	important	important	ADJ
crl-15717	259	22	1.1.1	1.1.1	NOUN
crl-15717	259	23	:	:	PUNCT
crl-15717	259	24	critical	critical	ADJ
crl-15717	259	25	process	process	NOUN
crl-15717	259	26	3	3	NUM
crl-15717	259	27	=	=	SYM
crl-15717	259	28	of	of	ADP
crl-15717	259	29	li	li	PROPN
crl-15717	259	30	le	le	X
crl-15717	259	31	importance	importance	NOUN
crl-15717	260	1	1.1.1.1	1.1.1.1	NUM
crl-15717	260	2	:	:	PUNCT
crl-15717	260	3	performance	performance	NOUN
crl-15717	260	4	measure	measure	NOUN
crl-15717	260	5	4	4	NUM
crl-15717	260	6	=	=	SYM
crl-15717	260	7	not	not	PART
crl-15717	260	8	important	important	ADJ
crl-15717	260	9	category	category	NOUN
crl-15717	260	10	1	1	NUM
crl-15717	260	11	:	:	PUNCT
crl-15717	260	12	leadership	leadership	NOUN
crl-15717	260	13	subcategory	subcategory	NOUN
crl-15717	260	14	1	1	NUM
crl-15717	260	15	:	:	PUNCT
crl-15717	260	16	leadership	leadership	NOUN
crl-15717	260	17	system	system	NOUN
crl-15717	260	18	mean	mean	VERB
crl-15717	260	19	s.d	s.d	PROPN
crl-15717	260	20	.	.	PROPN
crl-15717	260	21	critical	critical	ADJ
crl-15717	260	22	process	process	NOUN
crl-15717	260	23	1.1.1	1.1.1	NUM
crl-15717	260	24	.	.	PUNCT
crl-15717	261	1	how	how	SCONJ
crl-15717	261	2	leaders	leader	NOUN
crl-15717	261	3	account	account	VERB
crl-15717	261	4	for	for	ADP
crl-15717	261	5	the	the	DET
crl-15717	261	6	needs	need	NOUN
crl-15717	261	7	and	and	CCONJ
crl-15717	261	8	expectations	expectation	NOUN
crl-15717	261	9	of	of	ADP
crl-15717	261	10	all	all	DET
crl-15717	261	11	key	key	ADJ
crl-15717	261	12	stakeholders	stakeholder	NOUN
crl-15717	261	13	1.4	1.4	NUM
crl-15717	261	14	1.01	1.01	NUM
crl-15717	261	15	1.1.1.1	1.1.1.1	NUM
crl-15717	261	16	.	.	PUNCT
crl-15717	262	1	what	what	PRON
crl-15717	262	2	key	key	ADJ
crl-15717	262	3	stakeholders	stakeholder	NOUN
crl-15717	262	4	say	say	VERB
crl-15717	262	5	about	about	ADP
crl-15717	262	6	the	the	DET
crl-15717	262	7	degree	degree	NOUN
crl-15717	262	8	to	to	PART
crl-15717	262	9	which	which	PRON
crl-15717	262	10	senior	senior	ADJ
crl-15717	262	11	leaders	leader	NOUN
crl-15717	262	12	are	be	AUX
crl-15717	262	13	in	in	ADP
crl-15717	262	14	touch	touch	NOUN
crl-15717	262	15	with	with	ADP
crl-15717	262	16	the	the	DET
crl-15717	262	17	stakeholders	stakeholder	NOUN
crl-15717	262	18	’	'	PUNCT
crl-15717	262	19	needs	need	NOUN
crl-15717	262	20	and	and	CCONJ
crl-15717	262	21	expectations	expectation	NOUN
crl-15717	262	22	1.2	1.2	NUM
crl-15717	262	23	.66	.66	NUM
crl-15717	262	24	critical	critical	ADJ
crl-15717	262	25	process	process	NOUN
crl-15717	262	26	1.1.2	1.1.2	NUM
crl-15717	262	27	.	.	PUNCT
crl-15717	263	1	how	how	SCONJ
crl-15717	263	2	leaders	leader	NOUN
crl-15717	263	3	communicate	communicate	VERB
crl-15717	263	4	values	value	NOUN
crl-15717	263	5	and	and	CCONJ
crl-15717	263	6	expectations	expectation	NOUN
crl-15717	263	7	and	and	CCONJ
crl-15717	263	8	set	set	VERB
crl-15717	263	9	directions	direction	NOUN
crl-15717	263	10	1.0	1.0	NUM
crl-15717	263	11	0	0	NUM
crl-15717	263	12	1.1.2.1	1.1.2.1	NUM
crl-15717	263	13	.	.	PUNCT
crl-15717	264	1	what	what	PRON
crl-15717	264	2	faculty	faculty	NOUN
crl-15717	264	3	,	,	PUNCT
crl-15717	264	4	staff	staff	NOUN
crl-15717	264	5	,	,	PUNCT
crl-15717	264	6	and	and	CCONJ
crl-15717	264	7	key	key	ADJ
crl-15717	264	8	stakeholders	stakeholder	NOUN
crl-15717	264	9	say	say	VERB
crl-15717	264	10	about	about	ADP
crl-15717	264	11	visibility	visibility	NOUN
crl-15717	264	12	of	of	ADP
crl-15717	264	13	senior	senior	ADJ
crl-15717	264	14	leaders	leader	NOUN
crl-15717	264	15	in	in	ADP
crl-15717	264	16	communicating	communicate	VERB
crl-15717	264	17	values	value	NOUN
crl-15717	264	18	,	,	PUNCT
crl-15717	264	19	expectations	expectation	NOUN
crl-15717	264	20	,	,	PUNCT
crl-15717	264	21	and	and	CCONJ
crl-15717	264	22	in	in	ADP
crl-15717	264	23	setting	set	VERB
crl-15717	264	24	directions	direction	NOUN
crl-15717	264	25	1.4	1.4	NUM
crl-15717	264	26	.52	.52	NUM
crl-15717	264	27	1.1.2.2	1.1.2.2	NUM
crl-15717	264	28	.	.	PUNCT
crl-15717	265	1	what	what	PRON
crl-15717	265	2	employees	employee	NOUN
crl-15717	265	3	say	say	VERB
crl-15717	265	4	about	about	ADP
crl-15717	265	5	visibility	visibility	NOUN
crl-15717	265	6	of	of	ADP
crl-15717	265	7	senior	senior	ADJ
crl-15717	265	8	leaders	leader	NOUN
crl-15717	265	9	and	and	CCONJ
crl-15717	265	10	the	the	DET
crl-15717	265	11	degree	degree	NOUN
crl-15717	265	12	to	to	PART
crl-15717	265	13	which	which	PRON
crl-15717	265	14	they	they	PRON
crl-15717	265	15	are	be	AUX
crl-15717	265	16	in	in	ADP
crl-15717	265	17	touch	touch	NOUN
crl-15717	265	18	with	with	ADP
crl-15717	265	19	values	value	NOUN
crl-15717	265	20	1.1	1.1	NUM
crl-15717	265	21	.33	.33	NUM
crl-15717	265	22	critical	critical	ADJ
crl-15717	265	23	process	process	NOUN
crl-15717	265	24	1.1.3	1.1.3	NUM
crl-15717	265	25	.	.	PUNCT
crl-15717	266	1	how	how	SCONJ
crl-15717	266	2	leaders	leader	NOUN
crl-15717	266	3	promote	promote	VERB
crl-15717	266	4	an	an	DET
crl-15717	266	5	environment	environment	NOUN
crl-15717	266	6	conducive	conducive	ADJ
crl-15717	266	7	to	to	ADP
crl-15717	266	8	learning	learn	VERB
crl-15717	266	9	1.1	1.1	NUM
crl-15717	266	10	.33	.33	NUM
crl-15717	266	11	1.1.3.1	1.1.3.1	NUM
crl-15717	266	12	.	.	PUNCT
crl-15717	267	1	existence	existence	NOUN
crl-15717	267	2	of	of	ADP
crl-15717	267	3	a	a	DET
crl-15717	267	4	clear	clear	ADJ
crl-15717	267	5	plan	plan	NOUN
crl-15717	267	6	for	for	ADP
crl-15717	267	7	encouraging	encourage	VERB
crl-15717	267	8	innovation	innovation	NOUN
crl-15717	267	9	and	and	CCONJ
crl-15717	267	10	creativity	creativity	NOUN
crl-15717	267	11	1.8	1.8	NUM
crl-15717	267	12	.78	.78	NUM
crl-15717	267	13	1.1.3.2	1.1.3.2	NUM
crl-15717	267	14	.	.	PUNCT
crl-15717	268	1	existence	existence	NOUN
crl-15717	268	2	of	of	ADP
crl-15717	268	3	a	a	DET
crl-15717	268	4	method	method	NOUN
crl-15717	268	5	or	or	CCONJ
crl-15717	268	6	system	system	NOUN
crl-15717	268	7	of	of	ADP
crl-15717	268	8	obtaining	obtain	VERB
crl-15717	268	9	improvement	improvement	NOUN
crl-15717	268	10	ideas	idea	NOUN
crl-15717	268	11	from	from	ADP
crl-15717	268	12	employees	employee	NOUN
crl-15717	268	13	1.7	1.7	NUM
crl-15717	268	14	.66	.66	NUM
crl-15717	268	15	critical	critical	ADJ
crl-15717	268	16	process	process	NOUN
crl-15717	268	17	1.1.4	1.1.4	NUM
crl-15717	268	18	.	.	PUNCT
crl-15717	269	1	how	how	SCONJ
crl-15717	269	2	leaders	leader	NOUN
crl-15717	269	3	communicate	communicate	VERB
crl-15717	269	4	shared	shared	ADJ
crl-15717	269	5	values	value	NOUN
crl-15717	269	6	,	,	PUNCT
crl-15717	269	7	directions	direction	NOUN
crl-15717	269	8	,	,	PUNCT
crl-15717	269	9	and	and	CCONJ
crl-15717	269	10	expectations	expectation	NOUN
crl-15717	269	11	1.0	1.0	NUM
crl-15717	269	12	0	0	NUM
crl-15717	269	13	1.1.4.1	1.1.4.1	NUM
crl-15717	269	14	.	.	NOUN
crl-15717	269	15	extent	extent	NOUN
crl-15717	269	16	to	to	PART
crl-15717	269	17	which	which	PRON
crl-15717	269	18	strategies	strategy	NOUN
crl-15717	269	19	exist	exist	VERB
crl-15717	269	20	for	for	ADP
crl-15717	269	21	rewarding	reward	VERB
crl-15717	269	22	all	all	DET
crl-15717	269	23	categories	category	NOUN
crl-15717	269	24	and	and	CCONJ
crl-15717	269	25	functions	function	NOUN
crl-15717	269	26	of	of	ADP
crl-15717	269	27	employees	employee	NOUN
crl-15717	269	28	for	for	ADP
crl-15717	269	29	behavior	behavior	NOUN
crl-15717	269	30	consistent	consistent	ADJ
crl-15717	269	31	with	with	ADP
crl-15717	269	32	values	value	NOUN
crl-15717	269	33	1.3	1.3	NUM
crl-15717	269	34	.5	.5	NUM
crl-15717	269	35	1.1.4.2	1.1.4.2	NUM
crl-15717	269	36	.	.	PUNCT
crl-15717	270	1	use	use	NOUN
crl-15717	270	2	of	of	ADP
crl-15717	270	3	a	a	DET
crl-15717	270	4	variety	variety	NOUN
crl-15717	270	5	of	of	ADP
crl-15717	270	6	media	medium	NOUN
crl-15717	270	7	to	to	PART
crl-15717	270	8	communicate	communicate	VERB
crl-15717	270	9	quality	quality	NOUN
crl-15717	270	10	values	value	NOUN
crl-15717	270	11	to	to	ADP
crl-15717	270	12	faculty	faculty	NOUN
crl-15717	270	13	and	and	CCONJ
crl-15717	270	14	staff	staff	NOUN
crl-15717	270	15	1.5	1.5	NUM
crl-15717	270	16	.52	.52	NUM
crl-15717	270	17	critical	critical	ADJ
crl-15717	270	18	process	process	NOUN
crl-15717	270	19	1.1.5	1.1.5	NUM
crl-15717	270	20	.	.	PUNCT
crl-15717	271	1	how	how	SCONJ
crl-15717	271	2	leaders	leader	NOUN
crl-15717	271	3	review	review	VERB
crl-15717	271	4	the	the	DET
crl-15717	271	5	leadership	leadership	NOUN
crl-15717	271	6	system	system	NOUN
crl-15717	271	7	1.2	1.2	NUM
crl-15717	271	8	.44	.44	NUM
crl-15717	271	9	164	164	NUM
crl-15717	271	10	college	college	NOUN
crl-15717	271	11	&	&	CCONJ
crl-15717	271	12	research	research	PROPN
crl-15717	271	13	libraries	library	NOUN
crl-15717	271	14	march	march	PROPN
crl-15717	271	15	2005	2005	NUM
crl-15717	271	16	1.1.5.1	1.1.5.1	NUM
crl-15717	271	17	.	.	PUNCT
crl-15717	272	1	existence	existence	NOUN
crl-15717	272	2	of	of	ADP
crl-15717	272	3	a	a	DET
crl-15717	272	4	systematic	systematic	ADJ
crl-15717	272	5	process	process	NOUN
crl-15717	272	6	for	for	ADP
crl-15717	272	7	evaluating	evaluate	VERB
crl-15717	272	8	the	the	DET
crl-15717	272	9	integration	integration	NOUN
crl-15717	272	10	1.4	1.4	NUM
crl-15717	272	11	.72	.72	NUM
crl-15717	272	12	of	of	ADP
crl-15717	272	13	quality	quality	NOUN
crl-15717	272	14	values	value	NOUN
crl-15717	272	15	into	into	ADP
crl-15717	272	16	the	the	DET
crl-15717	272	17	management	management	NOUN
crl-15717	272	18	approach	approach	NOUN
crl-15717	272	19	1.1.5.2	1.1.5.2	NUM
crl-15717	272	20	.	.	PUNCT
crl-15717	273	1	administrator	administrator	NOUN
crl-15717	273	2	evaluations	evaluation	NOUN
crl-15717	273	3	and	and	CCONJ
crl-15717	273	4	feedback	feedback	NOUN
crl-15717	273	5	mechanisms	mechanism	NOUN
crl-15717	273	6	exist	exist	VERB
crl-15717	273	7	for	for	ADP
crl-15717	273	8	1.2	1.2	NUM
crl-15717	273	9	.44	.44	NUM
crl-15717	273	10	all	all	DET
crl-15717	273	11	key	key	ADJ
crl-15717	273	12	administrators	administrator	NOUN
crl-15717	273	13	critical	critical	ADJ
crl-15717	273	14	process	process	NOUN
crl-15717	273	15	1.1.6	1.1.6	NUM
crl-15717	273	16	.	.	PUNCT
crl-15717	274	1	how	how	SCONJ
crl-15717	274	2	senior	senior	ADJ
crl-15717	274	3	leaders	leader	NOUN
crl-15717	274	4	share	share	VERB
crl-15717	274	5	the	the	DET
crl-15717	274	6	leadership	leadership	NOUN
crl-15717	274	7	1.6	1.6	NUM
crl-15717	274	8	1.63	1.63	NUM
crl-15717	274	9	functions	function	NOUN
crl-15717	274	10	1.1.6.1	1.1.6.1	NUM
crl-15717	274	11	.	.	PUNCT
crl-15717	274	12	extent	extent	NOUN
crl-15717	274	13	to	to	PART
crl-15717	274	14	which	which	PRON
crl-15717	274	15	leadership	leadership	NOUN
crl-15717	274	16	opportunities	opportunity	NOUN
crl-15717	274	17	are	be	AUX
crl-15717	274	18	afforded	afford	VERB
crl-15717	274	19	other	other	ADJ
crl-15717	274	20	1.0	1.0	NUM
crl-15717	274	21	0	0	NUM
crl-15717	274	22	staff	staff	NOUN
crl-15717	274	23	critical	critical	ADJ
crl-15717	274	24	process	process	NOUN
crl-15717	274	25	1.1.7	1.1.7	NUM
crl-15717	274	26	.	.	PUNCT
crl-15717	275	1	how	how	SCONJ
crl-15717	275	2	leaders	leader	NOUN
crl-15717	275	3	develop	develop	VERB
crl-15717	275	4	leadership	leadership	NOUN
crl-15717	275	5	throughout	throughout	ADP
crl-15717	275	6	1.0	1.0	NUM
crl-15717	275	7	0	0	NUM
crl-15717	275	8	the	the	DET
crl-15717	275	9	organization	organization	NOUN
crl-15717	275	10	1.1.7.1	1.1.7.1	NUM
crl-15717	275	11	.	.	PUNCT
crl-15717	275	12	existence	existence	NOUN
crl-15717	275	13	of	of	ADP
crl-15717	275	14	systems	system	NOUN
crl-15717	275	15	that	that	PRON
crl-15717	275	16	reinforce	reinforce	VERB
crl-15717	275	17	the	the	DET
crl-15717	275	18	value	value	NOUN
crl-15717	275	19	of	of	ADP
crl-15717	275	20	continual	continual	ADJ
crl-15717	275	21	1.0	1.0	NUM
crl-15717	275	22	0	0	NUM
crl-15717	275	23	learning	learning	NOUN
crl-15717	275	24	,	,	PUNCT
crl-15717	275	25	for	for	ADP
crl-15717	275	26	example	example	NOUN
crl-15717	275	27	,	,	PUNCT
crl-15717	275	28	reward	reward	NOUN
crl-15717	275	29	systems	system	NOUN
crl-15717	275	30	,	,	PUNCT
crl-15717	275	31	learning	learn	VERB
crl-15717	275	32	plans	plan	VERB
crl-15717	275	33	subcategory	subcategory	ADJ
crl-15717	275	34	2	2	NUM
crl-15717	275	35	:	:	PUNCT
crl-15717	275	36	public	public	ADJ
crl-15717	275	37	responsibility	responsibility	NOUN
crl-15717	275	38	and	and	CCONJ
crl-15717	275	39	citizenship	citizenship	NOUN
crl-15717	275	40	mean	mean	VERB
crl-15717	275	41	s.d	s.d	PROPN
crl-15717	275	42	.	.	PROPN
crl-15717	275	43	critical	critical	ADJ
crl-15717	275	44	process	process	NOUN
crl-15717	275	45	1.2.1	1.2.1	NUM
crl-15717	275	46	.	.	PUNCT
crl-15717	276	1	how	how	SCONJ
crl-15717	276	2	the	the	DET
crl-15717	276	3	library	library	NOUN
crl-15717	276	4	makes	make	VERB
crl-15717	276	5	risk	risk	NOUN
crl-15717	276	6	factors	factor	NOUN
crl-15717	276	7	and	and	CCONJ
crl-15717	276	8	legal	legal	ADJ
crl-15717	276	9	1.6	1.6	NUM
crl-15717	276	10	.71	.71	NUM
crl-15717	276	11	and	and	CCONJ
crl-15717	276	12	ethical	ethical	ADJ
crl-15717	276	13	requirements	requirement	NOUN
crl-15717	276	14	an	an	DET
crl-15717	276	15	integral	integral	ADJ
crl-15717	276	16	part	part	NOUN
crl-15717	276	17	of	of	ADP
crl-15717	276	18	performance	performance	NOUN
crl-15717	276	19	improvement	improvement	NOUN
crl-15717	276	20	1.2.1.1	1.2.1.1	NUM
crl-15717	276	21	.	.	PUNCT
crl-15717	277	1	a	a	DET
crl-15717	277	2	systematic	systematic	ADJ
crl-15717	277	3	process	process	NOUN
crl-15717	277	4	exists	exist	VERB
crl-15717	277	5	to	to	PART
crl-15717	277	6	define	define	VERB
crl-15717	277	7	standards	standard	NOUN
crl-15717	277	8	and	and	CCONJ
crl-15717	277	9	goals	goal	NOUN
crl-15717	277	10	re1.7	re1.7	PROPN
crl-15717	277	11	.83	.83	NUM
crl-15717	277	12	lated	late	VERB
crl-15717	277	13	to	to	ADP
crl-15717	277	14	matters	matter	NOUN
crl-15717	277	15	of	of	ADP
crl-15717	277	16	organizational	organizational	ADJ
crl-15717	277	17	citizenship	citizenship	NOUN
crl-15717	277	18	and	and	CCONJ
crl-15717	277	19	public	public	ADJ
crl-15717	277	20	responsibility	responsibility	NOUN
crl-15717	277	21	1.2.1.2	1.2.1.2	NUM
crl-15717	277	22	.	.	PUNCT
crl-15717	278	1	evidence	evidence	NOUN
crl-15717	278	2	that	that	PRON
crl-15717	278	3	demonstrates	demonstrate	VERB
crl-15717	278	4	how	how	SCONJ
crl-15717	278	5	key	key	ADJ
crl-15717	278	6	goals	goal	NOUN
crl-15717	278	7	and	and	CCONJ
crl-15717	278	8	standards	standard	NOUN
crl-15717	278	9	for	for	ADP
crl-15717	278	10	1.8	1.8	NUM
crl-15717	278	11	.78	.78	NUM
crl-15717	278	12	public	public	ADJ
crl-15717	278	13	responsibility	responsibility	NOUN
crl-15717	278	14	and	and	CCONJ
crl-15717	278	15	organizational	organizational	ADJ
crl-15717	278	16	citizenship	citizenship	NOUN
crl-15717	278	17	are	be	AUX
crl-15717	278	18	translated	translate	VERB
crl-15717	278	19	into	into	ADP
crl-15717	278	20	operational	operational	ADJ
crl-15717	278	21	policies	policy	NOUN
crl-15717	278	22	critical	critical	ADJ
crl-15717	278	23	process	process	NOUN
crl-15717	278	24	1.2.2	1.2.2	NUM
crl-15717	278	25	.	.	PUNCT
crl-15717	279	1	how	how	SCONJ
crl-15717	279	2	leaders	leader	NOUN
crl-15717	279	3	communicate	communicate	VERB
crl-15717	279	4	and	and	CCONJ
crl-15717	279	5	promote	promote	VERB
crl-15717	279	6	1.8	1.8	NUM
crl-15717	279	7	.33	.33	NUM
crl-15717	279	8	opportunities	opportunity	NOUN
crl-15717	279	9	for	for	ADP
crl-15717	279	10	practicing	practice	VERB
crl-15717	279	11	good	good	ADJ
crl-15717	279	12	citizenship	citizenship	NOUN
crl-15717	279	13	such	such	ADJ
crl-15717	279	14	as	as	ADP
crl-15717	279	15	strengthening	strengthen	VERB
crl-15717	279	16	community	community	NOUN
crl-15717	279	17	services	service	NOUN
crl-15717	279	18	,	,	PUNCT
crl-15717	279	19	the	the	DET
crl-15717	279	20	environment	environment	NOUN
crl-15717	279	21	,	,	PUNCT
crl-15717	279	22	professional	professional	ADJ
crl-15717	279	23	associations	association	NOUN
crl-15717	279	24	,	,	PUNCT
crl-15717	279	25	etc	etc	X
crl-15717	279	26	.	.	X
crl-15717	280	1	1.2.2.1	1.2.2.1	NUM
crl-15717	280	2	.	.	PUNCT
crl-15717	280	3	existence	existence	NOUN
crl-15717	280	4	of	of	ADP
crl-15717	280	5	a	a	DET
crl-15717	280	6	system	system	NOUN
crl-15717	280	7	for	for	ADP
crl-15717	280	8	monitoring	monitor	VERB
crl-15717	280	9	the	the	DET
crl-15717	280	10	extent	extent	NOUN
crl-15717	280	11	to	to	PART
crl-15717	280	12	which	which	PRON
crl-15717	280	13	em2.0	em2.0	PUNCT
crl-15717	280	14	1.0	1.0	NUM
crl-15717	280	15	ployee	ployee	NOUN
crl-15717	280	16	behavior	behavior	NOUN
crl-15717	280	17	is	be	AUX
crl-15717	280	18	consistent	consistent	ADJ
crl-15717	280	19	with	with	ADP
crl-15717	280	20	legal	legal	ADJ
crl-15717	280	21	/	/	SYM
crl-15717	280	22	ethical	ethical	ADJ
crl-15717	280	23	guidelines	guideline	NOUN
crl-15717	280	24	1.2.2.2	1.2.2.2	NUM
crl-15717	280	25	.	.	PUNCT
crl-15717	280	26	existence	existence	NOUN
crl-15717	280	27	of	of	ADP
crl-15717	280	28	a	a	DET
crl-15717	280	29	systematic	systematic	ADJ
crl-15717	280	30	approach	approach	NOUN
crl-15717	280	31	to	to	PART
crl-15717	280	32	educate	educate	VERB
crl-15717	280	33	employees	employee	NOUN
crl-15717	280	34	1.5	1.5	NUM
crl-15717	280	35	1.01	1.01	NUM
crl-15717	280	36	regarding	regard	VERB
crl-15717	280	37	legal	legal	ADJ
crl-15717	280	38	and	and	CCONJ
crl-15717	280	39	ethical	ethical	ADJ
crl-15717	280	40	behavior	behavior	NOUN
crl-15717	280	41	1.2.2.3	1.2.2.3	NUM
crl-15717	280	42	.	.	PUNCT
crl-15717	280	43	evidence	evidence	NOUN
crl-15717	280	44	of	of	ADP
crl-15717	280	45	involvement	involvement	NOUN
crl-15717	280	46	in	in	ADP
crl-15717	280	47	service	service	NOUN
crl-15717	280	48	to	to	ADP
crl-15717	280	49	key	key	ADJ
crl-15717	280	50	communities	community	NOUN
crl-15717	280	51	and	and	CCONJ
crl-15717	280	52	1.7	1.7	NUM
crl-15717	280	53	.66	.66	NUM
crl-15717	280	54	professional	professional	ADJ
crl-15717	280	55	associations	association	NOUN
crl-15717	280	56	category	category	NOUN
crl-15717	280	57	2	2	NUM
crl-15717	280	58	:	:	PUNCT
crl-15717	280	59	strategic	strategic	ADJ
crl-15717	280	60	planning	planning	NOUN
crl-15717	280	61	subcategory	subcategory	NOUN
crl-15717	280	62	1	1	NUM
crl-15717	280	63	:	:	PUNCT
crl-15717	280	64	strategic	strategic	ADJ
crl-15717	280	65	development	development	NOUN
crl-15717	280	66	process	process	NOUN
crl-15717	280	67	mean	mean	PROPN
crl-15717	280	68	s.d	s.d	PROPN
crl-15717	280	69	.	.	PROPN
crl-15717	280	70	critical	critical	ADJ
crl-15717	280	71	process	process	NOUN
crl-15717	280	72	2.1.1	2.1.1	NUM
crl-15717	280	73	.	.	PUNCT
crl-15717	281	1	how	how	SCONJ
crl-15717	281	2	the	the	DET
crl-15717	281	3	library	library	NOUN
crl-15717	281	4	develops	develop	VERB
crl-15717	281	5	its	its	PRON
crl-15717	281	6	view	view	NOUN
crl-15717	281	7	of	of	ADP
crl-15717	281	8	the	the	DET
crl-15717	281	9	1.1	1.1	NUM
crl-15717	281	10	.33	.33	NUM
crl-15717	281	11	future	future	NOUN
crl-15717	281	12	,	,	PUNCT
crl-15717	281	13	sets	set	VERB
crl-15717	281	14	directions	direction	NOUN
crl-15717	281	15	,	,	PUNCT
crl-15717	281	16	and	and	CCONJ
crl-15717	281	17	translates	translate	VERB
crl-15717	281	18	these	these	DET
crl-15717	281	19	directions	direction	NOUN
crl-15717	281	20	into	into	ADP
crl-15717	281	21	a	a	DET
crl-15717	281	22	clear	clear	ADJ
crl-15717	281	23	basis	basis	NOUN
crl-15717	281	24	for	for	ADP
crl-15717	281	25	communicating	communicate	VERB
crl-15717	281	26	,	,	PUNCT
crl-15717	281	27	deploying	deploying	NOUN
crl-15717	281	28	,	,	PUNCT
crl-15717	281	29	and	and	CCONJ
crl-15717	281	30	aligning	align	VERB
crl-15717	281	31	critical	critical	ADJ
crl-15717	281	32	requirements	requirement	NOUN
crl-15717	281	33	2.1.1.1	2.1.1.1	NUM
crl-15717	281	34	.	.	PUNCT
crl-15717	282	1	evidence	evidence	NOUN
crl-15717	282	2	that	that	DET
crl-15717	282	3	process	process	NOUN
crl-15717	282	4	and	and	CCONJ
crl-15717	282	5	technology	technology	NOUN
crl-15717	282	6	capabilities	capability	NOUN
crl-15717	282	7	/	/	SYM
crl-15717	282	8	limitations	limitation	NOUN
crl-15717	282	9	1.6	1.6	NUM
crl-15717	282	10	.71	.71	NUM
crl-15717	282	11	are	be	AUX
crl-15717	282	12	taken	take	VERB
crl-15717	282	13	into	into	ADP
crl-15717	282	14	consideration	consideration	NOUN
crl-15717	282	15	when	when	SCONJ
crl-15717	282	16	developing	develop	VERB
crl-15717	282	17	longand	longand	NOUN
crl-15717	282	18	short	short	ADJ
crl-15717	282	19	-	-	PUNCT
crl-15717	282	20	term	term	NOUN
crl-15717	282	21	plans	plan	NOUN
crl-15717	282	22	and	and	CCONJ
crl-15717	282	23	goals	goal	NOUN
crl-15717	282	24	2.1.1.2	2.1.1.2	NUM
crl-15717	282	25	.	.	PUNCT
crl-15717	283	1	evidence	evidence	NOUN
crl-15717	283	2	of	of	ADP
crl-15717	283	3	a	a	DET
crl-15717	283	4	systematic	systematic	ADJ
crl-15717	283	5	process	process	NOUN
crl-15717	283	6	being	be	AUX
crl-15717	283	7	used	use	VERB
crl-15717	283	8	to	to	PART
crl-15717	283	9	develop	develop	VERB
crl-15717	283	10	the	the	DET
crl-15717	283	11	1.3	1.3	NUM
crl-15717	283	12	.71	.71	NUM
crl-15717	283	13	library	library	NOUN
crl-15717	283	14	’s	’s	PART
crl-15717	283	15	view	view	NOUN
crl-15717	283	16	of	of	ADP
crl-15717	283	17	the	the	DET
crl-15717	283	18	future	future	NOUN
crl-15717	283	19	,	,	PUNCT
crl-15717	283	20	set	set	VERB
crl-15717	283	21	directions	direction	NOUN
crl-15717	283	22	,	,	PUNCT
crl-15717	283	23	and	and	CCONJ
crl-15717	283	24	translate	translate	VERB
crl-15717	283	25	these	these	DET
crl-15717	283	26	directions	direction	NOUN
crl-15717	283	27	into	into	ADP
crl-15717	283	28	a	a	DET
crl-15717	283	29	clear	clear	ADJ
crl-15717	283	30	basis	basis	NOUN
crl-15717	283	31	for	for	ADP
crl-15717	283	32	communicating	communicate	VERB
crl-15717	283	33	,	,	PUNCT
crl-15717	283	34	deploying	deploying	NOUN
crl-15717	283	35	,	,	PUNCT
crl-15717	283	36	and	and	CCONJ
crl-15717	283	37	aligning	align	VERB
crl-15717	283	38	critical	critical	ADJ
crl-15717	283	39	requirements	requirement	NOUN
crl-15717	283	40	.	.	PUNCT
crl-15717	284	1	academic	academic	ADJ
crl-15717	284	2	library	library	NOUN
crl-15717	284	3	critical	critical	ADJ
crl-15717	284	4	processes	process	VERB
crl-15717	284	5	165	165	NUM
crl-15717	284	6	2.1.1.3	2.1.1.3	NUM
crl-15717	284	7	.	.	PUNCT
crl-15717	284	8	evidence	evidence	NOUN
crl-15717	284	9	that	that	SCONJ
crl-15717	284	10	faculty	faculty	NOUN
crl-15717	284	11	and	and	CCONJ
crl-15717	284	12	staff	staff	NOUN
crl-15717	284	13	capabilities	capability	NOUN
crl-15717	284	14	/	/	SYM
crl-15717	284	15	needs	need	NOUN
crl-15717	284	16	are	be	AUX
crl-15717	284	17	identified	identify	VERB
crl-15717	284	18	for	for	ADP
crl-15717	284	19	the	the	DET
crl-15717	284	20	strategic	strategic	ADJ
crl-15717	284	21	plan	plan	NOUN
crl-15717	284	22	to	to	PART
crl-15717	284	23	be	be	AUX
crl-15717	284	24	actualized	actualize	VERB
crl-15717	284	25	1.3	1.3	NUM
crl-15717	284	26	.51	.51	NUM
crl-15717	284	27	2.1.1.4	2.1.1.4	NUM
crl-15717	284	28	.	.	PROPN
crl-15717	284	29	evidence	evidence	NOUN
crl-15717	284	30	that	that	SCONJ
crl-15717	284	31	the	the	DET
crl-15717	284	32	library	library	NOUN
crl-15717	284	33	begins	begin	VERB
crl-15717	284	34	planning	plan	VERB
crl-15717	284	35	with	with	ADP
crl-15717	284	36	a	a	DET
crl-15717	284	37	view	view	NOUN
crl-15717	284	38	of	of	ADP
crl-15717	284	39	where	where	SCONJ
crl-15717	284	40	it	it	PRON
crl-15717	284	41	wants	want	VERB
crl-15717	284	42	to	to	PART
crl-15717	284	43	be	be	AUX
crl-15717	284	44	and	and	CCONJ
crl-15717	284	45	works	work	VERB
crl-15717	284	46	back	back	ADV
crl-15717	284	47	to	to	ADP
crl-15717	284	48	what	what	PRON
crl-15717	284	49	has	have	AUX
crl-15717	284	50	to	to	PART
crl-15717	284	51	be	be	AUX
crl-15717	284	52	done	do	VERB
crl-15717	284	53	today	today	NOUN
crl-15717	284	54	to	to	PART
crl-15717	284	55	develop	develop	VERB
crl-15717	284	56	the	the	DET
crl-15717	284	57	strategic	strategic	ADJ
crl-15717	284	58	plan	plan	NOUN
crl-15717	284	59	1.5	1.5	NUM
crl-15717	284	60	.83	.83	NUM
crl-15717	284	61	critical	critical	ADJ
crl-15717	284	62	process	process	NOUN
crl-15717	284	63	2.1.2	2.1.2	NUM
crl-15717	284	64	.	.	PUNCT
crl-15717	285	1	how	how	SCONJ
crl-15717	285	2	the	the	DET
crl-15717	285	3	library	library	NOUN
crl-15717	285	4	gathers	gather	VERB
crl-15717	285	5	input	input	NOUN
crl-15717	285	6	for	for	ADP
crl-15717	285	7	strategic	strategic	ADJ
crl-15717	285	8	planning	planning	NOUN
crl-15717	285	9	,	,	PUNCT
crl-15717	285	10	including	include	VERB
crl-15717	285	11	how	how	SCONJ
crl-15717	285	12	key	key	ADJ
crl-15717	285	13	stakeholder	stakeholder	NOUN
crl-15717	285	14	needs	need	VERB
crl-15717	285	15	and	and	CCONJ
crl-15717	285	16	expectations	expectation	NOUN
crl-15717	285	17	and	and	CCONJ
crl-15717	285	18	external	external	ADJ
crl-15717	285	19	and	and	CCONJ
crl-15717	285	20	internal	internal	ADJ
crl-15717	285	21	factors	factor	NOUN
crl-15717	285	22	affecting	affect	VERB
crl-15717	285	23	the	the	DET
crl-15717	285	24	library	library	NOUN
crl-15717	285	25	are	be	AUX
crl-15717	285	26	measured	measure	VERB
crl-15717	285	27	1.2	1.2	NUM
crl-15717	285	28	.66	.66	NUM
crl-15717	285	29	2.1.2.1	2.1.2.1	NUM
crl-15717	285	30	.	.	PUNCT
crl-15717	286	1	evidence	evidence	NOUN
crl-15717	286	2	that	that	SCONJ
crl-15717	286	3	student	student	NOUN
crl-15717	286	4	and	and	CCONJ
crl-15717	286	5	other	other	ADJ
crl-15717	286	6	user	user	NOUN
crl-15717	286	7	requirements	requirement	NOUN
crl-15717	286	8	are	be	AUX
crl-15717	286	9	thoroughly	thoroughly	ADV
crl-15717	286	10	identified	identify	VERB
crl-15717	286	11	and	and	CCONJ
crl-15717	286	12	that	that	SCONJ
crl-15717	286	13	this	this	DET
crl-15717	286	14	information	information	NOUN
crl-15717	286	15	is	be	AUX
crl-15717	286	16	used	use	VERB
crl-15717	286	17	in	in	ADP
crl-15717	286	18	developing	develop	VERB
crl-15717	286	19	goals	goal	NOUN
crl-15717	286	20	and	and	CCONJ
crl-15717	286	21	plans	plan	NOUN
crl-15717	286	22	for	for	ADP
crl-15717	286	23	the	the	DET
crl-15717	286	24	library	library	NOUN
crl-15717	286	25	1.0	1.0	NUM
crl-15717	286	26	0	0	NUM
crl-15717	286	27	2.1.2.2	2.1.2.2	NUM
crl-15717	286	28	.	.	PUNCT
crl-15717	286	29	inputs	input	NOUN
crl-15717	286	30	are	be	AUX
crl-15717	286	31	obtained	obtain	VERB
crl-15717	286	32	from	from	ADP
crl-15717	286	33	all	all	DET
crl-15717	286	34	appropriate	appropriate	ADJ
crl-15717	286	35	levels	level	NOUN
crl-15717	286	36	and	and	CCONJ
crl-15717	286	37	functions	function	NOUN
crl-15717	286	38	in	in	ADP
crl-15717	286	39	the	the	DET
crl-15717	286	40	organization	organization	NOUN
crl-15717	286	41	prior	prior	ADV
crl-15717	286	42	to	to	ADP
crl-15717	286	43	developing	develop	VERB
crl-15717	286	44	operational	operational	ADJ
crl-15717	286	45	performance	performance	NOUN
crl-15717	286	46	improvement	improvement	NOUN
crl-15717	286	47	goals	goal	NOUN
crl-15717	286	48	and	and	CCONJ
crl-15717	286	49	plans	plan	NOUN
crl-15717	286	50	.	.	PUNCT
crl-15717	287	1	1.4	1.4	NUM
crl-15717	287	2	.72	.72	NUM
crl-15717	287	3	subcategory	subcategory	NOUN
crl-15717	287	4	2	2	NUM
crl-15717	287	5	:	:	PUNCT
crl-15717	287	6	library	library	NOUN
crl-15717	287	7	organizational	organizational	ADJ
crl-15717	287	8	strategy	strategy	NOUN
crl-15717	287	9	mean	mean	PROPN
crl-15717	287	10	s.d	s.d	PROPN
crl-15717	287	11	.	.	PROPN
crl-15717	287	12	critical	critical	ADJ
crl-15717	287	13	process	process	NOUN
crl-15717	287	14	2.2.1	2.2.1	NUM
crl-15717	287	15	.	.	PUNCT
crl-15717	288	1	how	how	SCONJ
crl-15717	288	2	the	the	DET
crl-15717	288	3	critical	critical	ADJ
crl-15717	288	4	action	action	NOUN
crl-15717	288	5	plan	plan	NOUN
crl-15717	288	6	requirements	requirement	NOUN
crl-15717	288	7	,	,	PUNCT
crl-15717	288	8	such	such	ADJ
crl-15717	288	9	as	as	ADP
crl-15717	288	10	faculty	faculty	NOUN
crl-15717	288	11	and	and	CCONJ
crl-15717	288	12	staff	staff	NOUN
crl-15717	288	13	development	development	NOUN
crl-15717	288	14	plans	plan	NOUN
crl-15717	288	15	and	and	CCONJ
crl-15717	288	16	needs	need	NOUN
crl-15717	288	17	,	,	PUNCT
crl-15717	288	18	use	use	VERB
crl-15717	288	19	learning	learning	NOUN
crl-15717	288	20	technologies	technology	NOUN
crl-15717	288	21	,	,	PUNCT
crl-15717	288	22	key	key	ADJ
crl-15717	288	23	measures	measure	NOUN
crl-15717	288	24	and	and	CCONJ
crl-15717	288	25	indicators	indicator	NOUN
crl-15717	288	26	,	,	PUNCT
crl-15717	288	27	and	and	CCONJ
crl-15717	288	28	resources	resource	NOUN
crl-15717	288	29	are	be	AUX
crl-15717	288	30	spelled	spell	VERB
crl-15717	288	31	out	out	ADP
crl-15717	288	32	and	and	CCONJ
crl-15717	288	33	deployed	deploy	VERB
crl-15717	288	34	1.4	1.4	NUM
crl-15717	288	35	.72	.72	NUM
crl-15717	288	36	2.2.1.1	2.2.1.1	NUM
crl-15717	288	37	.	.	PUNCT
crl-15717	289	1	evidence	evidence	NOUN
crl-15717	289	2	of	of	ADP
crl-15717	289	3	a	a	DET
crl-15717	289	4	well	well	ADV
crl-15717	289	5	-	-	PUNCT
crl-15717	289	6	defined	define	VERB
crl-15717	289	7	and	and	CCONJ
crl-15717	289	8	workable	workable	ADJ
crl-15717	289	9	process	process	NOUN
crl-15717	289	10	for	for	ADP
crl-15717	289	11	approach	approach	NOUN
crl-15717	289	12	and	and	CCONJ
crl-15717	289	13	deployment	deployment	NOUN
crl-15717	289	14	of	of	ADP
crl-15717	289	15	longand	longand	PROPN
crl-15717	289	16	short	short	ADJ
crl-15717	289	17	-	-	PUNCT
crl-15717	289	18	term	term	NOUN
crl-15717	289	19	plans	plan	NOUN
crl-15717	289	20	in	in	ADP
crl-15717	289	21	the	the	DET
crl-15717	289	22	organization	organization	NOUN
crl-15717	289	23	to	to	PART
crl-15717	289	24	ensure	ensure	VERB
crl-15717	289	25	that	that	SCONJ
crl-15717	289	26	quality	quality	NOUN
crl-15717	289	27	and	and	CCONJ
crl-15717	289	28	customer	customer	NOUN
crl-15717	289	29	satisfaction	satisfaction	NOUN
crl-15717	289	30	are	be	AUX
crl-15717	289	31	consistent	consistent	ADJ
crl-15717	289	32	with	with	ADP
crl-15717	289	33	goals	goal	NOUN
crl-15717	289	34	,	,	PUNCT
crl-15717	289	35	objectives	objective	NOUN
crl-15717	289	36	,	,	PUNCT
crl-15717	289	37	and	and	CCONJ
crl-15717	289	38	programs	program	NOUN
crl-15717	289	39	and	and	CCONJ
crl-15717	289	40	services	service	NOUN
crl-15717	289	41	1.6	1.6	NUM
crl-15717	289	42	1.0	1.0	NUM
crl-15717	289	43	2.2.1.2	2.2.1.2	NUM
crl-15717	289	44	.	.	PUNCT
crl-15717	290	1	evidence	evidence	NOUN
crl-15717	290	2	that	that	SCONJ
crl-15717	290	3	the	the	DET
crl-15717	290	4	manner	manner	NOUN
crl-15717	290	5	of	of	ADP
crl-15717	290	6	assigning	assign	VERB
crl-15717	290	7	and	and	CCONJ
crl-15717	290	8	deploying	deploy	VERB
crl-15717	290	9	resources	resource	NOUN
crl-15717	290	10	is	be	AUX
crl-15717	290	11	consistent	consistent	ADJ
crl-15717	290	12	with	with	ADP
crl-15717	290	13	longand	longand	PROPN
crl-15717	290	14	short	short	ADJ
crl-15717	290	15	-	-	PUNCT
crl-15717	290	16	term	term	NOUN
crl-15717	290	17	goals	goal	NOUN
crl-15717	290	18	and	and	CCONJ
crl-15717	290	19	quality	quality	NOUN
crl-15717	290	20	services	service	NOUN
crl-15717	290	21	1.3	1.3	NUM
crl-15717	290	22	.5	.5	NUM
crl-15717	290	23	critical	critical	ADJ
crl-15717	290	24	process	process	NOUN
crl-15717	290	25	2.2.2	2.2.2	NUM
crl-15717	290	26	.	.	PUNCT
crl-15717	291	1	how	how	SCONJ
crl-15717	291	2	leaders	leader	NOUN
crl-15717	291	3	achieve	achieve	VERB
crl-15717	291	4	alignment	alignment	NOUN
crl-15717	291	5	and	and	CCONJ
crl-15717	291	6	consistency	consistency	NOUN
crl-15717	291	7	in	in	ADP
crl-15717	291	8	key	key	ADJ
crl-15717	291	9	learning	learning	NOUN
crl-15717	291	10	strategies	strategy	NOUN
crl-15717	291	11	and	and	CCONJ
crl-15717	291	12	key	key	ADJ
crl-15717	291	13	measures	measure	NOUN
crl-15717	291	14	1.5	1.5	NUM
crl-15717	291	15	.52	.52	NUM
crl-15717	291	16	2.2.2.1	2.2.2.1	NUM
crl-15717	291	17	.	.	PUNCT
crl-15717	291	18	evidence	evidence	NOUN
crl-15717	291	19	that	that	SCONJ
crl-15717	291	20	key	key	ADJ
crl-15717	291	21	learning	learning	NOUN
crl-15717	291	22	strategies	strategy	NOUN
crl-15717	291	23	and	and	CCONJ
crl-15717	291	24	key	key	ADJ
crl-15717	291	25	measures	measure	NOUN
crl-15717	291	26	in	in	ADP
crl-15717	291	27	the	the	DET
crl-15717	291	28	strategic	strategic	ADJ
crl-15717	291	29	planning	planning	NOUN
crl-15717	291	30	process	process	NOUN
crl-15717	291	31	are	be	AUX
crl-15717	291	32	linked	link	VERB
crl-15717	291	33	to	to	ADP
crl-15717	291	34	past	past	ADJ
crl-15717	291	35	learning	learning	NOUN
crl-15717	291	36	strategies	strategy	NOUN
crl-15717	291	37	and	and	CCONJ
crl-15717	291	38	measures	measure	NOUN
crl-15717	291	39	and	and	CCONJ
crl-15717	291	40	classified	classify	VERB
crl-15717	291	41	in	in	ADP
crl-15717	291	42	the	the	DET
crl-15717	291	43	strategic	strategic	ADJ
crl-15717	291	44	plan	plan	NOUN
crl-15717	291	45	2.4	2.4	NUM
crl-15717	291	46	1.01	1.01	NUM
crl-15717	291	47	2.2.2.2	2.2.2.2	NUM
crl-15717	291	48	.	.	NOUN
crl-15717	291	49	extent	extent	NOUN
crl-15717	291	50	that	that	SCONJ
crl-15717	291	51	deployment	deployment	NOUN
crl-15717	291	52	of	of	ADP
crl-15717	291	53	plans	plan	NOUN
crl-15717	291	54	throughout	throughout	ADP
crl-15717	291	55	the	the	DET
crl-15717	291	56	organization	organization	NOUN
crl-15717	291	57	is	be	AUX
crl-15717	291	58	part	part	NOUN
crl-15717	291	59	of	of	ADP
crl-15717	291	60	evaluation	evaluation	NOUN
crl-15717	291	61	1.7	1.7	NUM
crl-15717	291	62	.97	.97	NUM
crl-15717	291	63	critical	critical	ADJ
crl-15717	291	64	process	process	NOUN
crl-15717	291	65	2.2.3	2.2.3	NUM
crl-15717	291	66	.	.	PUNCT
crl-15717	292	1	what	what	PRON
crl-15717	292	2	faculty	faculty	NOUN
crl-15717	292	3	and	and	CCONJ
crl-15717	292	4	staff	staff	NOUN
crl-15717	292	5	resource	resource	NOUN
crl-15717	292	6	plans	plan	NOUN
crl-15717	292	7	exist	exist	VERB
crl-15717	292	8	to	to	PART
crl-15717	292	9	support	support	VERB
crl-15717	292	10	the	the	DET
crl-15717	292	11	overall	overall	ADJ
crl-15717	292	12	strategy	strategy	NOUN
crl-15717	292	13	1.4	1.4	NUM
crl-15717	292	14	1.01	1.01	NUM
crl-15717	292	15	2.2.3.1	2.2.3.1	NUM
crl-15717	292	16	.	.	PUNCT
crl-15717	293	1	amount	amount	NOUN
crl-15717	293	2	of	of	ADP
crl-15717	293	3	faculty	faculty	NOUN
crl-15717	293	4	and	and	CCONJ
crl-15717	293	5	staff	staff	NOUN
crl-15717	293	6	resource	resource	NOUN
crl-15717	293	7	plans	plan	NOUN
crl-15717	293	8	that	that	PRON
crl-15717	293	9	support	support	VERB
crl-15717	293	10	the	the	DET
crl-15717	293	11	overall	overall	ADJ
crl-15717	293	12	strategic	strategic	ADJ
crl-15717	293	13	plan	plan	NOUN
crl-15717	293	14	1.5	1.5	NUM
crl-15717	293	15	1.01	1.01	NUM
crl-15717	293	16	critical	critical	ADJ
crl-15717	293	17	process	process	NOUN
crl-15717	293	18	2.2.4	2.2.4	NUM
crl-15717	293	19	.	.	PUNCT
crl-15717	294	1	how	how	SCONJ
crl-15717	294	2	projected	project	VERB
crl-15717	294	3	performance	performance	NOUN
crl-15717	294	4	relative	relative	ADJ
crl-15717	294	5	to	to	ADP
crl-15717	294	6	past	past	ADJ
crl-15717	294	7	performance	performance	NOUN
crl-15717	294	8	and	and	CCONJ
crl-15717	294	9	relative	relative	ADJ
crl-15717	294	10	to	to	ADP
crl-15717	294	11	comparable	comparable	ADJ
crl-15717	294	12	library	library	NOUN
crl-15717	294	13	organizations	organization	NOUN
crl-15717	294	14	and	and	CCONJ
crl-15717	294	15	benchmark	benchmark	NOUN
crl-15717	294	16	processes	process	NOUN
crl-15717	294	17	are	be	AUX
crl-15717	294	18	achieved	achieve	VERB
crl-15717	294	19	2.33	2.33	NUM
crl-15717	294	20	.86	.86	NUM
crl-15717	294	21	2.2.4.1	2.2.4.1	NUM
crl-15717	294	22	.	.	PUNCT
crl-15717	295	1	evidence	evidence	NOUN
crl-15717	295	2	to	to	PART
crl-15717	295	3	support	support	VERB
crl-15717	295	4	the	the	DET
crl-15717	295	5	extent	extent	NOUN
crl-15717	295	6	to	to	PART
crl-15717	295	7	which	which	PRON
crl-15717	295	8	projections	projection	NOUN
crl-15717	295	9	of	of	ADP
crl-15717	295	10	performance	performance	NOUN
crl-15717	295	11	relative	relative	ADJ
crl-15717	295	12	to	to	ADP
crl-15717	295	13	past	past	ADJ
crl-15717	295	14	performance	performance	NOUN
crl-15717	295	15	,	,	PUNCT
crl-15717	295	16	as	as	ADV
crl-15717	295	17	well	well	ADV
crl-15717	295	18	as	as	ADP
crl-15717	295	19	compared	compare	VERB
crl-15717	295	20	to	to	ADP
crl-15717	295	21	comparable	comparable	ADJ
crl-15717	295	22	library	library	NOUN
crl-15717	295	23	organizations	organization	NOUN
crl-15717	295	24	,	,	PUNCT
crl-15717	295	25	have	have	AUX
crl-15717	295	26	been	be	AUX
crl-15717	295	27	accurate	accurate	ADJ
crl-15717	295	28	2.7	2.7	NUM
crl-15717	295	29	1.09	1.09	NUM
crl-15717	295	30	2.2.4.2	2.2.4.2	NUM
crl-15717	295	31	.	.	PUNCT
crl-15717	296	1	comparisons	comparison	NOUN
crl-15717	296	2	of	of	ADP
crl-15717	296	3	projections	projection	NOUN
crl-15717	296	4	with	with	ADP
crl-15717	296	5	performance	performance	NOUN
crl-15717	296	6	levels	level	NOUN
crl-15717	296	7	attained	attain	VERB
crl-15717	296	8	by	by	ADP
crl-15717	296	9	the	the	DET
crl-15717	296	10	organization(s	organization(s	NOUN
crl-15717	296	11	)	)	PUNCT
crl-15717	296	12	against	against	ADP
crl-15717	296	13	which	which	PRON
crl-15717	296	14	the	the	DET
crl-15717	296	15	library	library	NOUN
crl-15717	296	16	benchmarks	benchmark	NOUN
crl-15717	296	17	.	.	PUNCT
crl-15717	297	1	1.4	1.4	NUM
crl-15717	297	2	.72	.72	NUM
crl-15717	297	3	166	166	NUM
crl-15717	297	4	college	college	PROPN
crl-15717	297	5	&	&	CCONJ
crl-15717	297	6	research	research	PROPN
crl-15717	297	7	libraries	library	NOUN
crl-15717	297	8	march	march	PROPN
crl-15717	297	9	2005	2005	NUM
crl-15717	297	10	category	category	NOUN
crl-15717	297	11	3	3	NUM
crl-15717	297	12	:	:	PUNCT
crl-15717	297	13	student	student	NOUN
crl-15717	297	14	,	,	PUNCT
crl-15717	297	15	faculty	faculty	NOUN
crl-15717	297	16	,	,	PUNCT
crl-15717	297	17	and	and	CCONJ
crl-15717	297	18	stakeholder	stakeholder	NOUN
crl-15717	297	19	focus	focus	VERB
crl-15717	297	20	subcategory	subcategory	ADJ
crl-15717	297	21	1	1	NUM
crl-15717	297	22	:	:	PUNCT
crl-15717	297	23	knowledge	knowledge	NOUN
crl-15717	297	24	of	of	ADP
crl-15717	297	25	student	student	NOUN
crl-15717	297	26	and	and	CCONJ
crl-15717	297	27	faculty	faculty	NOUN
crl-15717	297	28	needs	need	NOUN
crl-15717	297	29	and	and	CCONJ
crl-15717	297	30	expectations	expectation	NOUN
crl-15717	297	31	mean	mean	VERB
crl-15717	297	32	s.d	s.d	PROPN
crl-15717	297	33	.	.	PROPN
crl-15717	297	34	critical	critical	ADJ
crl-15717	297	35	process	process	NOUN
crl-15717	297	36	3.1.1	3.1.1	NUM
crl-15717	297	37	.	.	PUNCT
crl-15717	298	1	how	how	SCONJ
crl-15717	298	2	the	the	DET
crl-15717	298	3	library	library	NOUN
crl-15717	298	4	determines	determine	VERB
crl-15717	298	5	the	the	DET
crl-15717	298	6	needs	need	NOUN
crl-15717	298	7	and	and	CCONJ
crl-15717	298	8	expectations	expectation	NOUN
crl-15717	298	9	of	of	ADP
crl-15717	298	10	its	its	PRON
crl-15717	298	11	current	current	ADJ
crl-15717	298	12	and	and	CCONJ
crl-15717	298	13	future	future	ADJ
crl-15717	298	14	students	student	NOUN
crl-15717	298	15	,	,	PUNCT
crl-15717	298	16	faculty	faculty	NOUN
crl-15717	298	17	,	,	PUNCT
crl-15717	298	18	and	and	CCONJ
crl-15717	298	19	stakeholders	stakeholder	NOUN
crl-15717	298	20	to	to	PART
crl-15717	298	21	maintain	maintain	VERB
crl-15717	298	22	a	a	DET
crl-15717	298	23	climate	climate	NOUN
crl-15717	298	24	conducive	conducive	ADJ
crl-15717	298	25	to	to	ADP
crl-15717	298	26	learning	learning	NOUN
crl-15717	298	27	and	and	CCONJ
crl-15717	298	28	inquiry	inquiry	NOUN
crl-15717	298	29	for	for	ADP
crl-15717	298	30	all	all	DET
crl-15717	298	31	students	student	NOUN
crl-15717	298	32	,	,	PUNCT
crl-15717	298	33	faculty	faculty	NOUN
crl-15717	298	34	,	,	PUNCT
crl-15717	298	35	and	and	CCONJ
crl-15717	298	36	stakeholders	stakeholder	VERB
crl-15717	298	37	1.0	1.0	NUM
crl-15717	298	38	0	0	NUM
crl-15717	298	39	3.1.1.1	3.1.1.1	NUM
crl-15717	298	40	.	.	PUNCT
crl-15717	299	1	identification	identification	NOUN
crl-15717	299	2	of	of	ADP
crl-15717	299	3	the	the	DET
crl-15717	299	4	common	common	ADJ
crl-15717	299	5	and	and	CCONJ
crl-15717	299	6	unique	unique	ADJ
crl-15717	299	7	requirements	requirement	NOUN
crl-15717	299	8	and	and	CCONJ
crl-15717	299	9	expectations	expectation	NOUN
crl-15717	299	10	for	for	ADP
crl-15717	299	11	each	each	DET
crl-15717	299	12	student	student	NOUN
crl-15717	299	13	and	and	CCONJ
crl-15717	299	14	faculty	faculty	NOUN
crl-15717	299	15	member	member	NOUN
crl-15717	299	16	1.3	1.3	NUM
crl-15717	299	17	.5	.5	NUM
crl-15717	299	18	3.1.1.2	3.1.1.2	NUM
crl-15717	299	19	.	.	PUNCT
crl-15717	299	20	number	number	NOUN
crl-15717	299	21	of	of	ADP
crl-15717	299	22	contacts	contact	NOUN
crl-15717	299	23	with	with	ADP
crl-15717	299	24	students	student	NOUN
crl-15717	299	25	,	,	PUNCT
crl-15717	299	26	faculty	faculty	NOUN
crl-15717	299	27	,	,	PUNCT
crl-15717	299	28	and	and	CCONJ
crl-15717	299	29	stakeholders	stakeholder	NOUN
crl-15717	299	30	that	that	PRON
crl-15717	299	31	discuss	discuss	VERB
crl-15717	299	32	needs	need	NOUN
crl-15717	299	33	and	and	CCONJ
crl-15717	299	34	expectations	expectation	NOUN
crl-15717	299	35	1.7	1.7	NUM
crl-15717	299	36	.66	.66	NUM
crl-15717	299	37	critical	critical	ADJ
crl-15717	299	38	process	process	NOUN
crl-15717	299	39	3.1.2	3.1.2	NOUN
crl-15717	299	40	.	.	PUNCT
crl-15717	300	1	how	how	SCONJ
crl-15717	300	2	the	the	DET
crl-15717	300	3	library	library	NOUN
crl-15717	300	4	maintains	maintain	VERB
crl-15717	300	5	awareness	awareness	NOUN
crl-15717	300	6	of	of	ADP
crl-15717	300	7	key	key	ADJ
crl-15717	300	8	general	general	ADJ
crl-15717	300	9	and	and	CCONJ
crl-15717	300	10	special	special	ADJ
crl-15717	300	11	needs	need	NOUN
crl-15717	300	12	and	and	CCONJ
crl-15717	300	13	expectations	expectation	NOUN
crl-15717	300	14	of	of	ADP
crl-15717	300	15	current	current	ADJ
crl-15717	300	16	students	student	NOUN
crl-15717	300	17	,	,	PUNCT
crl-15717	300	18	faculty	faculty	NOUN
crl-15717	300	19	,	,	PUNCT
crl-15717	300	20	and	and	CCONJ
crl-15717	300	21	stakeholders	stakeholder	VERB
crl-15717	300	22	1.0	1.0	NUM
crl-15717	300	23	0	0	SYM
crl-15717	300	24	3.1.2.1	3.1.2.1	NUM
crl-15717	300	25	.	.	PUNCT
crl-15717	300	26	evidence	evidence	NOUN
crl-15717	300	27	that	that	SCONJ
crl-15717	300	28	data	datum	NOUN
crl-15717	300	29	from	from	ADP
crl-15717	300	30	satisfied	satisfied	ADJ
crl-15717	300	31	and	and	CCONJ
crl-15717	300	32	dissatisfied	dissatisfied	ADJ
crl-15717	300	33	students	student	NOUN
crl-15717	300	34	,	,	PUNCT
crl-15717	300	35	faculty	faculty	NOUN
crl-15717	300	36	,	,	PUNCT
crl-15717	300	37	and	and	CCONJ
crl-15717	300	38	key	key	ADJ
crl-15717	300	39	stakeholders	stakeholder	NOUN
crl-15717	300	40	is	be	AUX
crl-15717	300	41	used	use	VERB
crl-15717	300	42	to	to	PART
crl-15717	300	43	design	design	VERB
crl-15717	300	44	,	,	PUNCT
crl-15717	300	45	enhance	enhance	NOUN
crl-15717	300	46	,	,	PUNCT
crl-15717	300	47	or	or	CCONJ
crl-15717	300	48	change	change	VERB
crl-15717	300	49	operations	operation	NOUN
crl-15717	300	50	and/or	and/or	CCONJ
crl-15717	300	51	services	service	VERB
crl-15717	300	52	1.0	1.0	NUM
crl-15717	300	53	0	0	NUM
crl-15717	300	54	3.1.2.2	3.1.2.2	NUM
crl-15717	300	55	.	.	PUNCT
crl-15717	301	1	use	use	NOUN
crl-15717	301	2	of	of	ADP
crl-15717	301	3	a	a	DET
crl-15717	301	4	systematic	systematic	ADJ
crl-15717	301	5	process	process	NOUN
crl-15717	301	6	to	to	PART
crl-15717	301	7	design	design	VERB
crl-15717	301	8	operational	operational	ADJ
crl-15717	301	9	and/or	and/or	CCONJ
crl-15717	301	10	service	service	NOUN
crl-15717	301	11	features	feature	NOUN
crl-15717	301	12	based	base	VERB
crl-15717	301	13	upon	upon	SCONJ
crl-15717	301	14	student	student	NOUN
crl-15717	301	15	,	,	PUNCT
crl-15717	301	16	faculty	faculty	NOUN
crl-15717	301	17	,	,	PUNCT
crl-15717	301	18	and	and	CCONJ
crl-15717	301	19	stakeholder	stakeholder	NOUN
crl-15717	301	20	requirements	requirement	VERB
crl-15717	301	21	1.2	1.2	NUM
crl-15717	301	22	.66	.66	NUM
crl-15717	301	23	critical	critical	ADJ
crl-15717	301	24	process	process	NOUN
crl-15717	301	25	3.1.3	3.1.3	NUM
crl-15717	301	26	.	.	PUNCT
crl-15717	302	1	how	how	SCONJ
crl-15717	302	2	the	the	DET
crl-15717	302	3	library	library	NOUN
crl-15717	302	4	determines	determine	VERB
crl-15717	302	5	and	and	CCONJ
crl-15717	302	6	anticipates	anticipate	VERB
crl-15717	302	7	changing	change	VERB
crl-15717	302	8	needs	need	NOUN
crl-15717	302	9	and	and	CCONJ
crl-15717	302	10	expectations	expectation	NOUN
crl-15717	302	11	of	of	ADP
crl-15717	302	12	future	future	ADJ
crl-15717	302	13	students	student	NOUN
crl-15717	302	14	,	,	PUNCT
crl-15717	302	15	faculty	faculty	NOUN
crl-15717	302	16	,	,	PUNCT
crl-15717	302	17	and	and	CCONJ
crl-15717	302	18	stakeholders	stakeholder	VERB
crl-15717	302	19	1.0	1.0	NUM
crl-15717	302	20	0	0	SYM
crl-15717	302	21	3.1.3.1	3.1.3.1	NUM
crl-15717	302	22	.	.	PUNCT
crl-15717	302	23	use	use	NOUN
crl-15717	302	24	of	of	ADP
crl-15717	302	25	a	a	DET
crl-15717	302	26	systematic	systematic	ADJ
crl-15717	302	27	process	process	NOUN
crl-15717	302	28	to	to	PART
crl-15717	302	29	evaluate	evaluate	VERB
crl-15717	302	30	the	the	DET
crl-15717	302	31	importance	importance	NOUN
crl-15717	302	32	of	of	ADP
crl-15717	302	33	trends	trend	NOUN
crl-15717	302	34	in	in	ADP
crl-15717	302	35	student	student	NOUN
crl-15717	302	36	,	,	PUNCT
crl-15717	302	37	faculty	faculty	NOUN
crl-15717	302	38	,	,	PUNCT
crl-15717	302	39	and	and	CCONJ
crl-15717	302	40	stakeholder	stakeholder	NOUN
crl-15717	302	41	requirements	requirement	VERB
crl-15717	302	42	1.0	1.0	NUM
crl-15717	302	43	0	0	SYM
crl-15717	302	44	3.1.3.2	3.1.3.2	NUM
crl-15717	302	45	.	.	PUNCT
crl-15717	303	1	evidence	evidence	NOUN
crl-15717	303	2	exists	exist	VERB
crl-15717	303	3	on	on	ADP
crl-15717	303	4	the	the	DET
crl-15717	303	5	amount	amount	NOUN
crl-15717	303	6	of	of	ADP
crl-15717	303	7	contacts	contact	NOUN
crl-15717	303	8	made	make	VERB
crl-15717	303	9	with	with	ADP
crl-15717	303	10	future	future	ADJ
crl-15717	303	11	students	student	NOUN
crl-15717	303	12	,	,	PUNCT
crl-15717	303	13	faculty	faculty	NOUN
crl-15717	303	14	,	,	PUNCT
crl-15717	303	15	and	and	CCONJ
crl-15717	303	16	stakeholders	stakeholder	NOUN
crl-15717	303	17	that	that	PRON
crl-15717	303	18	discuss	discuss	VERB
crl-15717	303	19	needs	need	NOUN
crl-15717	303	20	and	and	CCONJ
crl-15717	303	21	expectations	expectation	NOUN
crl-15717	303	22	2.0	2.0	NUM
crl-15717	303	23	.71	.71	NUM
crl-15717	303	24	subcategory	subcategory	ADJ
crl-15717	303	25	2	2	NUM
crl-15717	303	26	:	:	PUNCT
crl-15717	303	27	student	student	NOUN
crl-15717	303	28	,	,	PUNCT
crl-15717	303	29	faculty	faculty	NOUN
crl-15717	303	30	,	,	PUNCT
crl-15717	303	31	and	and	CCONJ
crl-15717	303	32	stakeholder	stakeholder	NOUN
crl-15717	303	33	satisfaction	satisfaction	NOUN
crl-15717	303	34	and	and	CCONJ
crl-15717	303	35	relationship	relationship	NOUN
crl-15717	303	36	enhancement	enhancement	NOUN
crl-15717	303	37	mean	mean	PROPN
crl-15717	303	38	s.d	s.d	PROPN
crl-15717	303	39	.	.	PROPN
crl-15717	303	40	critical	critical	ADJ
crl-15717	303	41	process	process	NOUN
crl-15717	303	42	3.2.1	3.2.1	NUM
crl-15717	303	43	.	.	PUNCT
crl-15717	304	1	how	how	SCONJ
crl-15717	304	2	the	the	DET
crl-15717	304	3	library	library	NOUN
crl-15717	304	4	provides	provide	VERB
crl-15717	304	5	for	for	ADP
crl-15717	304	6	effective	effective	ADJ
crl-15717	304	7	relationships	relationship	NOUN
crl-15717	304	8	with	with	ADP
crl-15717	304	9	key	key	ADJ
crl-15717	304	10	stakeholders	stakeholder	NOUN
crl-15717	304	11	to	to	PART
crl-15717	304	12	enhance	enhance	VERB
crl-15717	304	13	its	its	PRON
crl-15717	304	14	ability	ability	NOUN
crl-15717	304	15	to	to	PART
crl-15717	304	16	improve	improve	VERB
crl-15717	304	17	information	information	NOUN
crl-15717	304	18	delivery	delivery	NOUN
crl-15717	304	19	1.0	1.0	NUM
crl-15717	304	20	0	0	NUM
crl-15717	304	21	3.2.1.1	3.2.1.1	NUM
crl-15717	304	22	.	.	PUNCT
crl-15717	305	1	use	use	NOUN
crl-15717	305	2	of	of	ADP
crl-15717	305	3	a	a	DET
crl-15717	305	4	planned	plan	VERB
crl-15717	305	5	and	and	CCONJ
crl-15717	305	6	systematic	systematic	ADJ
crl-15717	305	7	approach	approach	NOUN
crl-15717	305	8	to	to	PART
crl-15717	305	9	evaluate	evaluate	VERB
crl-15717	305	10	and	and	CCONJ
crl-15717	305	11	improve	improve	VERB
crl-15717	305	12	service	service	NOUN
crl-15717	305	13	to	to	ADP
crl-15717	305	14	students	student	NOUN
crl-15717	305	15	,	,	PUNCT
crl-15717	305	16	faculty	faculty	NOUN
crl-15717	305	17	,	,	PUNCT
crl-15717	305	18	and	and	CCONJ
crl-15717	305	19	stakeholders	stakeholder	NOUN
crl-15717	305	20	for	for	ADP
crl-15717	305	21	customer	customer	NOUN
crl-15717	305	22	relationship	relationship	NOUN
crl-15717	305	23	management	management	NOUN
crl-15717	305	24	1.2	1.2	NUM
crl-15717	305	25	.44	.44	NUM
crl-15717	305	26	3.2.1.2	3.2.1.2	NUM
crl-15717	305	27	.	.	PUNCT
crl-15717	305	28	performance	performance	NOUN
crl-15717	305	29	evaluation	evaluation	NOUN
crl-15717	305	30	of	of	ADP
crl-15717	305	31	all	all	DET
crl-15717	305	32	functions	function	NOUN
crl-15717	305	33	in	in	ADP
crl-15717	305	34	the	the	DET
crl-15717	305	35	organization	organization	NOUN
crl-15717	305	36	is	be	AUX
crl-15717	305	37	partially	partially	ADV
crl-15717	305	38	based	base	VERB
crl-15717	305	39	upon	upon	SCONJ
crl-15717	305	40	the	the	DET
crl-15717	305	41	degree	degree	NOUN
crl-15717	305	42	to	to	PART
crl-15717	305	43	which	which	PRON
crl-15717	305	44	these	these	DET
crl-15717	305	45	functions	function	NOUN
crl-15717	305	46	assist	assist	VERB
crl-15717	305	47	student	student	NOUN
crl-15717	305	48	,	,	PUNCT
crl-15717	305	49	faculty	faculty	NOUN
crl-15717	305	50	,	,	PUNCT
crl-15717	305	51	and	and	CCONJ
crl-15717	305	52	key	key	ADJ
crl-15717	305	53	stakeholder	stakeholder	NOUN
crl-15717	305	54	contacts	contact	NOUN
crl-15717	305	55	in	in	ADP
crl-15717	305	56	meeting	meet	VERB
crl-15717	305	57	the	the	DET
crl-15717	305	58	identified	identify	VERB
crl-15717	305	59	standards	standard	NOUN
crl-15717	305	60	1.6	1.6	NUM
crl-15717	305	61	1.0	1.0	NUM
crl-15717	305	62	critical	critical	ADJ
crl-15717	305	63	process	process	NOUN
crl-15717	305	64	3.2.2	3.2.2	NUM
crl-15717	305	65	.	.	PUNCT
crl-15717	306	1	how	how	SCONJ
crl-15717	306	2	student	student	NOUN
crl-15717	306	3	,	,	PUNCT
crl-15717	306	4	faculty	faculty	NOUN
crl-15717	306	5	,	,	PUNCT
crl-15717	306	6	and	and	CCONJ
crl-15717	306	7	stakeholder	stakeholder	NOUN
crl-15717	306	8	satisfaction	satisfaction	NOUN
crl-15717	306	9	and	and	CCONJ
crl-15717	306	10	dissatisfaction	dissatisfaction	NOUN
crl-15717	306	11	is	be	AUX
crl-15717	306	12	determined	determine	VERB
crl-15717	306	13	for	for	ADP
crl-15717	306	14	use	use	NOUN
crl-15717	306	15	in	in	ADP
crl-15717	306	16	improving	improve	VERB
crl-15717	306	17	the	the	DET
crl-15717	306	18	library	library	NOUN
crl-15717	306	19	’s	’s	PART
crl-15717	306	20	ability	ability	NOUN
crl-15717	306	21	to	to	PART
crl-15717	306	22	improve	improve	VERB
crl-15717	306	23	information	information	NOUN
crl-15717	306	24	delivery	delivery	NOUN
crl-15717	306	25	and	and	CCONJ
crl-15717	306	26	support	support	NOUN
crl-15717	306	27	services	service	NOUN
crl-15717	306	28	1.0	1.0	NUM
crl-15717	306	29	0	0	NUM
crl-15717	306	30	3.2.2.1	3.2.2.1	NUM
crl-15717	306	31	.	.	PUNCT
crl-15717	306	32	comprehensive	comprehensive	ADJ
crl-15717	306	33	system	system	NOUN
crl-15717	306	34	or	or	CCONJ
crl-15717	306	35	process	process	NOUN
crl-15717	306	36	exists	exist	VERB
crl-15717	306	37	for	for	ADP
crl-15717	306	38	tracking	track	VERB
crl-15717	306	39	student	student	NOUN
crl-15717	306	40	and	and	CCONJ
crl-15717	306	41	faculty	faculty	NOUN
crl-15717	306	42	comments	comment	NOUN
crl-15717	306	43	and	and	CCONJ
crl-15717	306	44	complaints	complaint	NOUN
crl-15717	306	45	and	and	CCONJ
crl-15717	306	46	what	what	PRON
crl-15717	306	47	is	be	AUX
crl-15717	306	48	done	do	VERB
crl-15717	306	49	to	to	PART
crl-15717	306	50	address	address	VERB
crl-15717	306	51	them	they	PRON
crl-15717	306	52	1.0	1.0	NUM
crl-15717	306	53	0	0	NUM
crl-15717	306	54	3.2.2.2	3.2.2.2	NUM
crl-15717	306	55	.	.	PROPN
crl-15717	306	56	extent	extent	NOUN
crl-15717	306	57	to	to	ADP
crl-15717	306	58	which	which	PRON
crl-15717	306	59	students	student	NOUN
crl-15717	306	60	,	,	PUNCT
crl-15717	306	61	faculty	faculty	NOUN
crl-15717	306	62	,	,	PUNCT
crl-15717	306	63	and	and	CCONJ
crl-15717	306	64	key	key	ADJ
crl-15717	306	65	stakeholders	stakeholder	NOUN
crl-15717	306	66	in	in	ADP
crl-15717	306	67	all	all	DET
crl-15717	306	68	categories	category	NOUN
crl-15717	306	69	are	be	AUX
crl-15717	306	70	included	include	VERB
crl-15717	306	71	in	in	ADP
crl-15717	306	72	customer	customer	NOUN
crl-15717	306	73	satisfaction	satisfaction	NOUN
crl-15717	306	74	data	datum	NOUN
crl-15717	306	75	1.1	1.1	NUM
crl-15717	306	76	.33	.33	NUM
crl-15717	306	77	academic	academic	ADJ
crl-15717	306	78	library	library	NOUN
crl-15717	306	79	critical	critical	ADJ
crl-15717	306	80	processes	process	NOUN
crl-15717	306	81	167	167	NUM
crl-15717	306	82	category	category	NOUN
crl-15717	306	83	4	4	NUM
crl-15717	306	84	:	:	PUNCT
crl-15717	306	85	information	information	NOUN
crl-15717	306	86	and	and	CCONJ
crl-15717	306	87	analysis	analysis	NOUN
crl-15717	306	88	subcategory	subcategory	ADJ
crl-15717	306	89	1	1	NUM
crl-15717	306	90	:	:	PUNCT
crl-15717	306	91	selection	selection	NOUN
crl-15717	306	92	and	and	CCONJ
crl-15717	306	93	use	use	NOUN
crl-15717	306	94	of	of	ADP
crl-15717	306	95	information	information	NOUN
crl-15717	306	96	and	and	CCONJ
crl-15717	306	97	data	datum	NOUN
crl-15717	307	1	mean	mean	PROPN
crl-15717	307	2	s.d	s.d	PROPN
crl-15717	307	3	.	.	PROPN
crl-15717	307	4	critical	critical	ADJ
crl-15717	307	5	process	process	NOUN
crl-15717	307	6	4.1.1	4.1.1	NUM
crl-15717	307	7	.	.	PUNCT
crl-15717	308	1	how	how	SCONJ
crl-15717	308	2	information	information	NOUN
crl-15717	308	3	and	and	CCONJ
crl-15717	308	4	data	datum	NOUN
crl-15717	308	5	are	be	AUX
crl-15717	308	6	selected	select	VERB
crl-15717	308	7	and	and	CCONJ
crl-15717	308	8	1.1	1.1	NUM
crl-15717	308	9	.33	.33	NUM
crl-15717	308	10	managed	manage	VERB
crl-15717	308	11	for	for	ADP
crl-15717	308	12	use	use	NOUN
crl-15717	308	13	in	in	ADP
crl-15717	308	14	support	support	NOUN
crl-15717	308	15	of	of	ADP
crl-15717	308	16	overall	overall	ADJ
crl-15717	308	17	library	library	ADJ
crl-15717	308	18	goals	goal	NOUN
crl-15717	308	19	,	,	PUNCT
crl-15717	308	20	emphasizing	emphasize	VERB
crl-15717	308	21	action	action	NOUN
crl-15717	308	22	plans	plan	NOUN
crl-15717	308	23	and	and	CCONJ
crl-15717	308	24	performance	performance	NOUN
crl-15717	308	25	measurement	measurement	NOUN
crl-15717	308	26	4.1.1.1	4.1.1.1	PROPN
crl-15717	308	27	.	.	PUNCT
crl-15717	309	1	existence	existence	NOUN
crl-15717	309	2	of	of	ADP
crl-15717	309	3	specific	specific	ADJ
crl-15717	309	4	criteria	criterion	NOUN
crl-15717	309	5	for	for	ADP
crl-15717	309	6	selecting	select	VERB
crl-15717	309	7	measurement	measurement	NOUN
crl-15717	309	8	indices	indice	VERB
crl-15717	309	9	1.5	1.5	NUM
crl-15717	309	10	.53	.53	NUM
crl-15717	309	11	for	for	ADP
crl-15717	309	12	programs	program	NOUN
crl-15717	309	13	and	and	CCONJ
crl-15717	309	14	services	service	NOUN
crl-15717	309	15	produced	produce	VERB
crl-15717	309	16	for	for	ADP
crl-15717	309	17	internal	internal	ADJ
crl-15717	309	18	and	and	CCONJ
crl-15717	309	19	external	external	ADJ
crl-15717	309	20	stakeholders	stakeholder	NOUN
crl-15717	309	21	4.1.1.2	4.1.1.2	NUM
crl-15717	309	22	.	.	NOUN
crl-15717	310	1	existence	existence	NOUN
crl-15717	310	2	of	of	ADP
crl-15717	310	3	a	a	DET
crl-15717	310	4	structure	structure	NOUN
crl-15717	310	5	/	/	SYM
crl-15717	310	6	mechanism	mechanism	NOUN
crl-15717	310	7	for	for	ADP
crl-15717	310	8	collecting	collect	VERB
crl-15717	310	9	information	information	NOUN
crl-15717	310	10	1.3	1.3	NUM
crl-15717	310	11	.71	.71	NUM
crl-15717	310	12	and	and	CCONJ
crl-15717	310	13	data	datum	NOUN
crl-15717	310	14	for	for	ADP
crl-15717	310	15	strategic	strategic	ADJ
crl-15717	310	16	planning	planning	NOUN
crl-15717	310	17	subcategory	subcategory	NOUN
crl-15717	310	18	2	2	NUM
crl-15717	310	19	:	:	PUNCT
crl-15717	310	20	selection	selection	NOUN
crl-15717	310	21	and	and	CCONJ
crl-15717	310	22	use	use	NOUN
crl-15717	310	23	of	of	ADP
crl-15717	310	24	comparative	comparative	ADJ
crl-15717	310	25	information	information	NOUN
crl-15717	310	26	and	and	CCONJ
crl-15717	310	27	mean	mean	PROPN
crl-15717	310	28	s.d	s.d	PROPN
crl-15717	310	29	.	.	PROPN
crl-15717	310	30	data	data	PROPN
crl-15717	310	31	critical	critical	ADJ
crl-15717	310	32	process	process	NOUN
crl-15717	310	33	4.2.1	4.2.1	NOUN
crl-15717	310	34	.	.	PUNCT
crl-15717	311	1	how	how	SCONJ
crl-15717	311	2	key	key	ADJ
crl-15717	311	3	factors	factor	NOUN
crl-15717	311	4	in	in	ADP
crl-15717	311	5	the	the	DET
crl-15717	311	6	selection	selection	NOUN
crl-15717	311	7	and	and	CCONJ
crl-15717	311	8	use	use	NOUN
crl-15717	311	9	of	of	ADP
crl-15717	311	10	1.6	1.6	NUM
crl-15717	311	11	.87	.87	NUM
crl-15717	311	12	comparative	comparative	ADJ
crl-15717	311	13	information	information	NOUN
crl-15717	311	14	and	and	CCONJ
crl-15717	311	15	data	datum	NOUN
crl-15717	311	16	are	be	AUX
crl-15717	311	17	selected	select	VERB
crl-15717	311	18	for	for	ADP
crl-15717	311	19	use	use	NOUN
crl-15717	311	20	in	in	ADP
crl-15717	311	21	improving	improve	VERB
crl-15717	311	22	performance	performance	NOUN
crl-15717	311	23	relating	relate	VERB
crl-15717	311	24	4.2.1.1	4.2.1.1	PROPN
crl-15717	311	25	.	.	PUNCT
crl-15717	311	26	evidence	evidence	NOUN
crl-15717	311	27	that	that	SCONJ
crl-15717	311	28	a	a	DET
crl-15717	311	29	systematic	systematic	ADJ
crl-15717	311	30	process	process	NOUN
crl-15717	311	31	is	be	AUX
crl-15717	311	32	used	use	VERB
crl-15717	311	33	to	to	PART
crl-15717	311	34	review	review	VERB
crl-15717	311	35	and	and	CCONJ
crl-15717	311	36	follow	follow	VERB
crl-15717	311	37	1.6	1.6	NUM
crl-15717	311	38	.87	.87	NUM
crl-15717	311	39	up	up	ADP
crl-15717	311	40	comparable	comparable	ADJ
crl-15717	311	41	comparisons	comparison	NOUN
crl-15717	311	42	and	and	CCONJ
crl-15717	311	43	benchmark	benchmark	NOUN
crl-15717	311	44	studies	study	NOUN
crl-15717	311	45	that	that	PRON
crl-15717	311	46	are	be	AUX
crl-15717	311	47	done	do	VERB
crl-15717	311	48	4.2.1.2	4.2.1.2	NUM
crl-15717	311	49	.	.	PUNCT
crl-15717	311	50	evidence	evidence	NOUN
crl-15717	311	51	that	that	SCONJ
crl-15717	311	52	a	a	DET
crl-15717	311	53	systematic	systematic	ADJ
crl-15717	311	54	process	process	NOUN
crl-15717	311	55	is	be	AUX
crl-15717	311	56	used	use	VERB
crl-15717	311	57	to	to	PART
crl-15717	311	58	evaluate	evaluate	VERB
crl-15717	311	59	process1.7	process1.7	NUM
crl-15717	311	60	.97	.97	NUM
crl-15717	311	61	es	es	NOUN
crl-15717	311	62	for	for	ADP
crl-15717	311	63	gathering	gather	VERB
crl-15717	311	64	comparable	comparable	ADJ
crl-15717	311	65	and	and	CCONJ
crl-15717	311	66	benchmark	benchmark	NOUN
crl-15717	311	67	data	datum	NOUN
crl-15717	311	68	critical	critical	ADJ
crl-15717	311	69	process	process	NOUN
crl-15717	311	70	4.2.2	4.2.2	X
crl-15717	311	71	.	.	PUNCT
crl-15717	312	1	how	how	SCONJ
crl-15717	312	2	the	the	DET
crl-15717	312	3	library	library	NOUN
crl-15717	312	4	measures	measure	NOUN
crl-15717	312	5	where	where	SCONJ
crl-15717	312	6	it	it	PRON
crl-15717	312	7	stands	stand	VERB
crl-15717	312	8	1.8	1.8	NUM
crl-15717	312	9	.78	.78	NUM
crl-15717	312	10	relative	relative	ADJ
crl-15717	312	11	to	to	ADP
crl-15717	312	12	other	other	ADJ
crl-15717	312	13	library	library	NOUN
crl-15717	312	14	organizations	organization	NOUN
crl-15717	312	15	,	,	PUNCT
crl-15717	312	16	compares	compare	VERB
crl-15717	312	17	information	information	NOUN
crl-15717	312	18	,	,	PUNCT
crl-15717	312	19	and	and	CCONJ
crl-15717	312	20	compares	compare	VERB
crl-15717	312	21	understanding	understanding	NOUN
crl-15717	312	22	of	of	ADP
crl-15717	312	23	their	their	PRON
crl-15717	312	24	own	own	ADJ
crl-15717	312	25	processes	process	NOUN
crl-15717	312	26	and	and	CCONJ
crl-15717	312	27	processes	process	NOUN
crl-15717	312	28	of	of	ADP
crl-15717	312	29	comparable	comparable	ADJ
crl-15717	312	30	library	library	NOUN
crl-15717	312	31	organizations	organization	NOUN
crl-15717	312	32	4.2.2.1	4.2.2.1	NUM
crl-15717	312	33	.	.	PUNCT
crl-15717	313	1	evidence	evidence	NOUN
crl-15717	313	2	that	that	SCONJ
crl-15717	313	3	a	a	DET
crl-15717	313	4	systematic	systematic	ADJ
crl-15717	313	5	process	process	NOUN
crl-15717	313	6	for	for	ADP
crl-15717	313	7	selecting	select	VERB
crl-15717	313	8	comparable	comparable	ADJ
crl-15717	313	9	1.6	1.6	NUM
crl-15717	313	10	.71	.71	NUM
crl-15717	313	11	institutions	institution	NOUN
crl-15717	313	12	for	for	ADP
crl-15717	313	13	comparison	comparison	NOUN
crl-15717	313	14	purposes	purpose	NOUN
crl-15717	313	15	4.2.2.2	4.2.2.2	NUM
crl-15717	313	16	.	.	PUNCT
crl-15717	314	1	scope	scope	NOUN
crl-15717	314	2	and	and	CCONJ
crl-15717	314	3	breadth	breadth	NOUN
crl-15717	314	4	of	of	ADP
crl-15717	314	5	data	datum	NOUN
crl-15717	314	6	collected	collect	VERB
crl-15717	314	7	on	on	ADP
crl-15717	314	8	comparable	comparable	ADJ
crl-15717	314	9	institutions	institution	NOUN
crl-15717	314	10	2.1	2.1	NUM
crl-15717	314	11	.93	.93	NUM
crl-15717	314	12	and	and	CCONJ
crl-15717	314	13	benchmark	benchmark	NOUN
crl-15717	314	14	processes	process	NOUN
crl-15717	314	15	subcategory	subcategory	NOUN
crl-15717	314	16	3	3	NUM
crl-15717	314	17	:	:	PUNCT
crl-15717	314	18	analysis	analysis	NOUN
crl-15717	314	19	and	and	CCONJ
crl-15717	314	20	review	review	NOUN
crl-15717	314	21	of	of	ADP
crl-15717	314	22	library	library	ADJ
crl-15717	314	23	performance	performance	NOUN
crl-15717	314	24	mean	mean	PROPN
crl-15717	314	25	s.d	s.d	PROPN
crl-15717	314	26	.	.	PROPN
crl-15717	314	27	critical	critical	ADJ
crl-15717	314	28	process	process	NOUN
crl-15717	314	29	4.3.1	4.3.1	X
crl-15717	314	30	.	.	PUNCT
crl-15717	315	1	how	how	SCONJ
crl-15717	315	2	information	information	NOUN
crl-15717	315	3	and	and	CCONJ
crl-15717	315	4	data	datum	NOUN
crl-15717	315	5	from	from	ADP
crl-15717	315	6	all	all	DET
crl-15717	315	7	parts	part	NOUN
crl-15717	315	8	of	of	ADP
crl-15717	315	9	1.2	1.2	NUM
crl-15717	315	10	.66	.66	NUM
crl-15717	315	11	the	the	DET
crl-15717	315	12	library	library	NOUN
crl-15717	315	13	are	be	AUX
crl-15717	315	14	integrated	integrate	VERB
crl-15717	315	15	and	and	CCONJ
crl-15717	315	16	analyzed	analyze	VERB
crl-15717	315	17	to	to	PART
crl-15717	315	18	assess	assess	VERB
crl-15717	315	19	performance	performance	NOUN
crl-15717	315	20	4.3.1.1	4.3.1.1	NUM
crl-15717	315	21	.	.	PUNCT
crl-15717	315	22	evidence	evidence	NOUN
crl-15717	315	23	that	that	SCONJ
crl-15717	315	24	a	a	DET
crl-15717	315	25	systematic	systematic	ADJ
crl-15717	315	26	process	process	NOUN
crl-15717	315	27	is	be	AUX
crl-15717	315	28	used	use	VERB
crl-15717	315	29	to	to	PART
crl-15717	315	30	review	review	VERB
crl-15717	315	31	and	and	CCONJ
crl-15717	315	32	follow	follow	VERB
crl-15717	315	33	1.6	1.6	NUM
crl-15717	315	34	.5	.5	NUM
crl-15717	315	35	up	up	ADP
crl-15717	315	36	on	on	ADP
crl-15717	315	37	comparable	comparable	ADJ
crl-15717	315	38	institutional	institutional	ADJ
crl-15717	315	39	and	and	CCONJ
crl-15717	315	40	benchmark	benchmark	NOUN
crl-15717	315	41	studies	study	NOUN
crl-15717	315	42	4.3.1.2	4.3.1.2	NUM
crl-15717	315	43	.	.	PUNCT
crl-15717	315	44	evaluation	evaluation	NOUN
crl-15717	315	45	measurement	measurement	NOUN
crl-15717	315	46	indices	index	NOUN
crl-15717	315	47	include	include	VERB
crl-15717	315	48	measures	measure	NOUN
crl-15717	315	49	of	of	ADP
crl-15717	315	50	internal	internal	ADJ
crl-15717	315	51	1.1	1.1	NUM
crl-15717	315	52	.33	.33	NUM
crl-15717	315	53	customer	customer	NOUN
crl-15717	315	54	satisfaction	satisfaction	NOUN
crl-15717	315	55	,	,	PUNCT
crl-15717	315	56	process	process	NOUN
crl-15717	315	57	,	,	PUNCT
crl-15717	315	58	and	and	CCONJ
crl-15717	315	59	output	output	NOUN
crl-15717	315	60	quality	quality	NOUN
crl-15717	315	61	critical	critical	ADJ
crl-15717	315	62	process	process	NOUN
crl-15717	315	63	4.3.2	4.3.2	NOUN
crl-15717	315	64	.	.	PUNCT
crl-15717	316	1	how	how	SCONJ
crl-15717	316	2	the	the	DET
crl-15717	316	3	library	library	NOUN
crl-15717	316	4	reviews	review	VERB
crl-15717	316	5	performance	performance	NOUN
crl-15717	316	6	and	and	CCONJ
crl-15717	316	7	1.0	1.0	NUM
crl-15717	316	8	0	0	NUM
crl-15717	316	9	capabilities	capability	NOUN
crl-15717	316	10	,	,	PUNCT
crl-15717	316	11	and	and	CCONJ
crl-15717	316	12	uses	use	VERB
crl-15717	316	13	the	the	DET
crl-15717	316	14	review	review	NOUN
crl-15717	316	15	findings	finding	NOUN
crl-15717	316	16	to	to	PART
crl-15717	316	17	improve	improve	VERB
crl-15717	316	18	performance	performance	NOUN
crl-15717	316	19	and	and	CCONJ
crl-15717	316	20	capabilities	capability	NOUN
crl-15717	316	21	relative	relative	ADJ
crl-15717	316	22	to	to	ADP
crl-15717	316	23	goals	goal	NOUN
crl-15717	316	24	and	and	CCONJ
crl-15717	316	25	plans	plan	NOUN
crl-15717	316	26	4.3.2.1	4.3.2.1	NUM
crl-15717	316	27	.	.	PUNCT
crl-15717	316	28	evidence	evidence	NOUN
crl-15717	316	29	that	that	SCONJ
crl-15717	316	30	analysis	analysis	NOUN
crl-15717	316	31	data	datum	NOUN
crl-15717	316	32	have	have	AUX
crl-15717	316	33	resulted	result	VERB
crl-15717	316	34	in	in	ADP
crl-15717	316	35	changes	change	NOUN
crl-15717	316	36	and	and	CCONJ
crl-15717	316	37	im1.3	im1.3	PROPN
crl-15717	316	38	.5	.5	NUM
crl-15717	316	39	provements	provement	NOUN
crl-15717	316	40	in	in	ADP
crl-15717	316	41	types	type	NOUN
crl-15717	316	42	of	of	ADP
crl-15717	316	43	data	datum	NOUN
crl-15717	316	44	collected	collect	VERB
crl-15717	316	45	and	and	CCONJ
crl-15717	316	46	reliability	reliability	NOUN
crl-15717	316	47	of	of	ADP
crl-15717	316	48	data	datum	NOUN
crl-15717	316	49	4.3.2.2	4.3.2.2	NUM
crl-15717	316	50	.	.	PUNCT
crl-15717	317	1	existence	existence	NOUN
crl-15717	317	2	of	of	ADP
crl-15717	317	3	a	a	DET
crl-15717	317	4	structure	structure	NOUN
crl-15717	317	5	or	or	CCONJ
crl-15717	317	6	mechanism	mechanism	NOUN
crl-15717	317	7	for	for	ADP
crl-15717	317	8	review	review	NOUN
crl-15717	317	9	of	of	ADP
crl-15717	317	10	perfor1.7	perfor1.7	PROPN
crl-15717	317	11	.83	.83	NUM
crl-15717	317	12	mance	mance	NOUN
crl-15717	317	13	of	of	ADP
crl-15717	317	14	datagathering	datagathere	VERB
crl-15717	317	15	methods	method	NOUN
crl-15717	317	16	and	and	CCONJ
crl-15717	317	17	practices	practice	NOUN
crl-15717	317	18	category	category	NOUN
crl-15717	317	19	5	5	NUM
crl-15717	317	20	:	:	PUNCT
crl-15717	317	21	faculty	faculty	NOUN
crl-15717	317	22	and	and	CCONJ
crl-15717	317	23	staff	staff	NOUN
crl-15717	317	24	focus	focus	VERB
crl-15717	317	25	subcategory	subcategory	ADJ
crl-15717	317	26	1	1	NUM
crl-15717	317	27	:	:	PUNCT
crl-15717	317	28	work	work	NOUN
crl-15717	317	29	systems	system	NOUN
crl-15717	317	30	mean	mean	VERB
crl-15717	317	31	s.d	s.d	PROPN
crl-15717	317	32	.	.	PROPN
crl-15717	317	33	critical	critical	ADJ
crl-15717	317	34	process	process	NOUN
crl-15717	317	35	5.1.1	5.1.1	NOUN
crl-15717	317	36	.	.	PUNCT
crl-15717	318	1	how	how	SCONJ
crl-15717	318	2	faculty	faculty	NOUN
crl-15717	318	3	and	and	CCONJ
crl-15717	318	4	staff	staff	NOUN
crl-15717	318	5	compensation	compensation	NOUN
crl-15717	318	6	and	and	CCONJ
crl-15717	318	7	rec1.3	rec1.3	PROPN
crl-15717	318	8	.5	.5	NUM
crl-15717	318	9	ognition	ognition	NOUN
crl-15717	318	10	reinforces	reinforce	VERB
crl-15717	318	11	student	student	NOUN
crl-15717	318	12	achievement	achievement	NOUN
crl-15717	318	13	and	and	CCONJ
crl-15717	318	14	library	library	ADJ
crl-15717	318	15	improvement	improvement	NOUN
crl-15717	318	16	168	168	NUM
crl-15717	318	17	college	college	PROPN
crl-15717	318	18	&	&	CCONJ
crl-15717	318	19	research	research	PROPN
crl-15717	318	20	libraries	library	NOUN
crl-15717	318	21	march	march	PROPN
crl-15717	318	22	2005	2005	NUM
crl-15717	318	23	5.1.1.1	5.1.1.1	NUM
crl-15717	318	24	.	.	PUNCT
crl-15717	319	1	existence	existence	NOUN
crl-15717	319	2	of	of	ADP
crl-15717	319	3	a	a	DET
crl-15717	319	4	performance	performance	NOUN
crl-15717	319	5	measurement	measurement	NOUN
crl-15717	319	6	and	and	CCONJ
crl-15717	319	7	feedback	feedback	NOUN
crl-15717	319	8	system	system	NOUN
crl-15717	319	9	for	for	ADP
crl-15717	319	10	all	all	DET
crl-15717	319	11	levels	level	NOUN
crl-15717	319	12	of	of	ADP
crl-15717	319	13	employees	employee	NOUN
crl-15717	319	14	,	,	PUNCT
crl-15717	319	15	from	from	ADP
crl-15717	319	16	senior	senior	ADJ
crl-15717	319	17	leaders	leader	NOUN
crl-15717	319	18	to	to	ADP
crl-15717	319	19	individual	individual	ADJ
crl-15717	319	20	contributors	contributor	NOUN
crl-15717	319	21	1.3	1.3	NUM
crl-15717	319	22	.71	.71	NUM
crl-15717	319	23	5.1.1.2	5.1.1.2	NUM
crl-15717	319	24	.	.	NOUN
crl-15717	319	25	extent	extent	NOUN
crl-15717	319	26	to	to	ADP
crl-15717	319	27	which	which	PRON
crl-15717	319	28	compensation	compensation	NOUN
crl-15717	319	29	and	and	CCONJ
crl-15717	319	30	recognition	recognition	NOUN
crl-15717	319	31	are	be	AUX
crl-15717	319	32	based	base	VERB
crl-15717	319	33	upon	upon	SCONJ
crl-15717	319	34	the	the	DET
crl-15717	319	35	achievement	achievement	NOUN
crl-15717	319	36	of	of	ADP
crl-15717	319	37	quality	quality	NOUN
crl-15717	319	38	goals	goal	NOUN
crl-15717	319	39	1.7	1.7	NUM
crl-15717	319	40	.83	.83	NUM
crl-15717	319	41	critical	critical	ADJ
crl-15717	319	42	process	process	NOUN
crl-15717	319	43	5.1.2	5.1.2	NUM
crl-15717	319	44	.	.	PUNCT
crl-15717	320	1	how	how	SCONJ
crl-15717	320	2	consistency	consistency	NOUN
crl-15717	320	3	between	between	ADP
crl-15717	320	4	the	the	DET
crl-15717	320	5	library	library	NOUN
crl-15717	320	6	’s	’s	PART
crl-15717	320	7	compensation	compensation	NOUN
crl-15717	320	8	and	and	CCONJ
crl-15717	320	9	recognition	recognition	NOUN
crl-15717	320	10	system	system	NOUN
crl-15717	320	11	and	and	CCONJ
crl-15717	320	12	work	work	NOUN
crl-15717	320	13	structures	structure	NOUN
crl-15717	320	14	and	and	CCONJ
crl-15717	320	15	processes	process	NOUN
crl-15717	320	16	is	be	AUX
crl-15717	320	17	defined	define	VERB
crl-15717	320	18	1.5	1.5	NUM
crl-15717	320	19	1.01	1.01	NUM
crl-15717	320	20	5.1.2.1	5.1.2.1	NUM
crl-15717	320	21	.	.	PUNCT
crl-15717	321	1	evidence	evidence	NOUN
crl-15717	321	2	that	that	SCONJ
crl-15717	321	3	a	a	DET
crl-15717	321	4	systematic	systematic	ADJ
crl-15717	321	5	,	,	PUNCT
crl-15717	321	6	data	data	NOUN
crl-15717	321	7	-	-	PUNCT
crl-15717	321	8	based	base	VERB
crl-15717	321	9	approach	approach	NOUN
crl-15717	321	10	is	be	AUX
crl-15717	321	11	used	use	VERB
crl-15717	321	12	to	to	PART
crl-15717	321	13	evaluate	evaluate	VERB
crl-15717	321	14	the	the	DET
crl-15717	321	15	effectiveness	effectiveness	NOUN
crl-15717	321	16	of	of	ADP
crl-15717	321	17	the	the	DET
crl-15717	321	18	performance	performance	NOUN
crl-15717	321	19	measurement	measurement	NOUN
crl-15717	321	20	,	,	PUNCT
crl-15717	321	21	recognition	recognition	NOUN
crl-15717	321	22	,	,	PUNCT
crl-15717	321	23	and	and	CCONJ
crl-15717	321	24	any	any	DET
crl-15717	321	25	quality	quality	NOUN
crl-15717	321	26	-	-	PUNCT
crl-15717	321	27	based	base	VERB
crl-15717	321	28	compensation	compensation	NOUN
crl-15717	321	29	systems	system	NOUN
crl-15717	321	30	1.6	1.6	NUM
crl-15717	321	31	.71	.71	NUM
crl-15717	321	32	5.1.2.2	5.1.2.2	NUM
crl-15717	321	33	.	.	PUNCT
crl-15717	321	34	existence	existence	NOUN
crl-15717	321	35	of	of	ADP
crl-15717	321	36	data	datum	NOUN
crl-15717	321	37	that	that	PRON
crl-15717	321	38	indicate	indicate	VERB
crl-15717	321	39	levels	level	NOUN
crl-15717	321	40	of	of	ADP
crl-15717	321	41	employee	employee	NOUN
crl-15717	321	42	satisfaction	satisfaction	NOUN
crl-15717	321	43	with	with	ADP
crl-15717	321	44	feedback	feedback	NOUN
crl-15717	321	45	,	,	PUNCT
crl-15717	321	46	recognition	recognition	NOUN
crl-15717	321	47	,	,	PUNCT
crl-15717	321	48	and	and	CCONJ
crl-15717	321	49	performance	performance	NOUN
crl-15717	321	50	-	-	PUNCT
crl-15717	321	51	based	base	VERB
crl-15717	321	52	compensation	compensation	NOUN
crl-15717	321	53	plans	plan	VERB
crl-15717	321	54	1.7	1.7	NUM
crl-15717	321	55	.83	.83	NUM
crl-15717	321	56	critical	critical	ADJ
crl-15717	321	57	process	process	NOUN
crl-15717	321	58	5.1.3	5.1.3	NUM
crl-15717	321	59	.	.	PUNCT
crl-15717	321	60	how	how	SCONJ
crl-15717	321	61	work	work	NOUN
crl-15717	321	62	processes	process	NOUN
crl-15717	321	63	focus	focus	VERB
crl-15717	321	64	on	on	ADP
crl-15717	321	65	student	student	NOUN
crl-15717	321	66	achievement	achievement	NOUN
crl-15717	321	67	and	and	CCONJ
crl-15717	321	68	needs	need	NOUN
crl-15717	321	69	,	,	PUNCT
crl-15717	321	70	and	and	CCONJ
crl-15717	321	71	on	on	ADP
crl-15717	321	72	communication	communication	NOUN
crl-15717	321	73	,	,	PUNCT
crl-15717	321	74	cooperation	cooperation	NOUN
crl-15717	321	75	,	,	PUNCT
crl-15717	321	76	knowledge	knowledge	NOUN
crl-15717	321	77	,	,	PUNCT
crl-15717	321	78	and	and	CCONJ
crl-15717	321	79	skill	skill	NOUN
crl-15717	321	80	sharing	share	VERB
crl-15717	321	81	1.2	1.2	NUM
crl-15717	321	82	.44	.44	NUM
crl-15717	321	83	5.1.3.1	5.1.3.1	NUM
crl-15717	321	84	.	.	PUNCT
crl-15717	322	1	trends	trend	NOUN
crl-15717	322	2	showing	show	VERB
crl-15717	322	3	compensation	compensation	NOUN
crl-15717	322	4	and	and	CCONJ
crl-15717	322	5	recognition	recognition	NOUN
crl-15717	322	6	being	be	AUX
crl-15717	322	7	based	base	VERB
crl-15717	322	8	upon	upon	SCONJ
crl-15717	322	9	quality	quality	NOUN
crl-15717	322	10	/	/	SYM
crl-15717	322	11	customer	customer	NOUN
crl-15717	322	12	satisfaction	satisfaction	NOUN
crl-15717	322	13	and	and	CCONJ
crl-15717	322	14	operational	operational	ADJ
crl-15717	322	15	results	result	NOUN
crl-15717	322	16	,	,	PUNCT
crl-15717	322	17	rather	rather	ADV
crl-15717	322	18	than	than	ADP
crl-15717	322	19	exclusively	exclusively	ADV
crl-15717	322	20	on	on	ADP
crl-15717	322	21	financial	financial	ADJ
crl-15717	322	22	results	result	NOUN
crl-15717	322	23	and	and	CCONJ
crl-15717	322	24	seniority	seniority	NOUN
crl-15717	322	25	1.5	1.5	NUM
crl-15717	322	26	.72	.72	NUM
crl-15717	322	27	5.1.3.2	5.1.3.2	NUM
crl-15717	322	28	.	.	PUNCT
crl-15717	323	1	trends	trend	NOUN
crl-15717	323	2	showing	show	VERB
crl-15717	323	3	proportional	proportional	ADJ
crl-15717	323	4	mix	mix	NOUN
crl-15717	323	5	of	of	ADP
crl-15717	323	6	rewards	reward	NOUN
crl-15717	323	7	and	and	CCONJ
crl-15717	323	8	recognition	recognition	NOUN
crl-15717	323	9	given	give	VERB
crl-15717	323	10	out	out	ADP
crl-15717	323	11	to	to	ADP
crl-15717	323	12	both	both	DET
crl-15717	323	13	teams	team	NOUN
crl-15717	323	14	and	and	CCONJ
crl-15717	323	15	individual	individual	ADJ
crl-15717	323	16	employees	employee	NOUN
crl-15717	323	17	1.4	1.4	NUM
crl-15717	323	18	.72	.72	NUM
crl-15717	323	19	subcategory	subcategory	NOUN
crl-15717	323	20	2	2	NUM
crl-15717	323	21	:	:	PUNCT
crl-15717	323	22	faculty	faculty	NOUN
crl-15717	323	23	and	and	CCONJ
crl-15717	323	24	staff	staff	NOUN
crl-15717	323	25	education	education	NOUN
crl-15717	323	26	,	,	PUNCT
crl-15717	323	27	training	training	NOUN
crl-15717	323	28	,	,	PUNCT
crl-15717	323	29	and	and	CCONJ
crl-15717	323	30	development	development	NOUN
crl-15717	323	31	mean	mean	PROPN
crl-15717	323	32	s.d	s.d	PROPN
crl-15717	323	33	.	.	PROPN
crl-15717	323	34	critical	critical	ADJ
crl-15717	323	35	process	process	NOUN
crl-15717	323	36	5.2.1	5.2.1	NOUN
crl-15717	323	37	.	.	PUNCT
crl-15717	324	1	how	how	SCONJ
crl-15717	324	2	the	the	DET
crl-15717	324	3	library	library	NOUN
crl-15717	324	4	structures	structure	NOUN
crl-15717	324	5	and	and	CCONJ
crl-15717	324	6	encourages	encourage	VERB
crl-15717	324	7	an	an	DET
crl-15717	324	8	effective	effective	ADJ
crl-15717	324	9	education	education	NOUN
crl-15717	324	10	and	and	CCONJ
crl-15717	324	11	training	training	NOUN
crl-15717	324	12	approach	approach	NOUN
crl-15717	324	13	for	for	ADP
crl-15717	324	14	faculty	faculty	NOUN
crl-15717	324	15	and	and	CCONJ
crl-15717	324	16	staff	staff	NOUN
crl-15717	324	17	1.1	1.1	NUM
crl-15717	324	18	.33	.33	NUM
crl-15717	324	19	5.2.1.1	5.2.1.1	NUM
crl-15717	324	20	.	.	PUNCT
crl-15717	325	1	existence	existence	NOUN
crl-15717	325	2	of	of	ADP
crl-15717	325	3	a	a	DET
crl-15717	325	4	structure	structure	NOUN
crl-15717	325	5	or	or	CCONJ
crl-15717	325	6	mechanism	mechanism	NOUN
crl-15717	325	7	for	for	ADP
crl-15717	325	8	determining	determine	VERB
crl-15717	325	9	individual	individual	ADJ
crl-15717	325	10	training	training	NOUN
crl-15717	325	11	needs	need	VERB
crl-15717	325	12	1.5	1.5	NUM
crl-15717	325	13	.52	.52	NUM
crl-15717	325	14	5.2.1.2	5.2.1.2	NUM
crl-15717	325	15	.	.	PUNCT
crl-15717	325	16	evidence	evidence	NOUN
crl-15717	325	17	that	that	SCONJ
crl-15717	325	18	supervisors	supervisor	NOUN
crl-15717	325	19	include	include	VERB
crl-15717	325	20	education	education	NOUN
crl-15717	325	21	and	and	CCONJ
crl-15717	325	22	training	training	NOUN
crl-15717	325	23	needs	need	NOUN
crl-15717	325	24	and	and	CCONJ
crl-15717	325	25	suggestions	suggestion	NOUN
crl-15717	325	26	in	in	ADP
crl-15717	325	27	evaluations	evaluation	NOUN
crl-15717	325	28	1.2	1.2	NUM
crl-15717	325	29	.44	.44	NUM
crl-15717	325	30	critical	critical	ADJ
crl-15717	325	31	process	process	NOUN
crl-15717	325	32	5.2.2	5.2.2	NUM
crl-15717	325	33	.	.	PUNCT
crl-15717	326	1	how	how	SCONJ
crl-15717	326	2	the	the	DET
crl-15717	326	3	library	library	NOUN
crl-15717	326	4	evaluates	evaluate	VERB
crl-15717	326	5	the	the	DET
crl-15717	326	6	effectiveness	effectiveness	NOUN
crl-15717	326	7	of	of	ADP
crl-15717	326	8	educational	educational	ADJ
crl-15717	326	9	and	and	CCONJ
crl-15717	326	10	training	training	NOUN
crl-15717	326	11	programs	program	NOUN
crl-15717	326	12	and	and	CCONJ
crl-15717	326	13	approaches	approach	VERB
crl-15717	326	14	1.3	1.3	NUM
crl-15717	326	15	.71	.71	NUM
crl-15717	326	16	5.2.2.1	5.2.2.1	NUM
crl-15717	326	17	.	.	PUNCT
crl-15717	327	1	existence	existence	NOUN
crl-15717	327	2	of	of	ADP
crl-15717	327	3	a	a	DET
crl-15717	327	4	feedback	feedback	NOUN
crl-15717	327	5	mechanism	mechanism	NOUN
crl-15717	327	6	for	for	ADP
crl-15717	327	7	measuring	measure	VERB
crl-15717	327	8	training	training	NOUN
crl-15717	327	9	effectiveness	effectiveness	NOUN
crl-15717	327	10	1.3	1.3	NUM
crl-15717	327	11	.71	.71	NUM
crl-15717	327	12	5.2.2.2	5.2.2.2	NUM
crl-15717	327	13	.	.	PUNCT
crl-15717	327	14	amount	amount	NOUN
crl-15717	327	15	and	and	CCONJ
crl-15717	327	16	objectivity	objectivity	NOUN
crl-15717	327	17	of	of	ADP
crl-15717	327	18	data	datum	NOUN
crl-15717	327	19	collected	collect	VERB
crl-15717	327	20	that	that	PRON
crl-15717	327	21	indicates	indicate	VERB
crl-15717	327	22	the	the	DET
crl-15717	327	23	degree	degree	NOUN
crl-15717	327	24	to	to	PART
crl-15717	327	25	which	which	PRON
crl-15717	327	26	employees	employee	NOUN
crl-15717	327	27	apply	apply	VERB
crl-15717	327	28	knowledge	knowledge	NOUN
crl-15717	327	29	and	and	CCONJ
crl-15717	327	30	skills	skill	NOUN
crl-15717	327	31	learned	learn	VERB
crl-15717	327	32	in	in	ADP
crl-15717	327	33	educational	educational	ADJ
crl-15717	327	34	courses	course	NOUN
crl-15717	327	35	and	and	CCONJ
crl-15717	327	36	training	train	VERB
crl-15717	327	37	2.1	2.1	NUM
crl-15717	327	38	1.16	1.16	NUM
crl-15717	327	39	subcategory	subcategory	ADJ
crl-15717	327	40	3	3	NUM
crl-15717	327	41	:	:	PUNCT
crl-15717	327	42	faculty	faculty	NOUN
crl-15717	327	43	and	and	CCONJ
crl-15717	327	44	staff	staff	NOUN
crl-15717	327	45	well	well	ADV
crl-15717	327	46	-	-	PUNCT
crl-15717	327	47	being	being	NOUN
crl-15717	327	48	and	and	CCONJ
crl-15717	327	49	satisfaction	satisfaction	NOUN
crl-15717	327	50	mean	mean	PROPN
crl-15717	327	51	s.d	s.d	PROPN
crl-15717	327	52	.	.	PROPN
crl-15717	327	53	critical	critical	ADJ
crl-15717	327	54	process	process	NOUN
crl-15717	327	55	5.3.1	5.3.1	NUM
crl-15717	327	56	.	.	PUNCT
crl-15717	328	1	how	how	SCONJ
crl-15717	328	2	the	the	DET
crl-15717	328	3	library	library	NOUN
crl-15717	328	4	maintains	maintain	VERB
crl-15717	328	5	a	a	DET
crl-15717	328	6	safe	safe	ADJ
crl-15717	328	7	and	and	CCONJ
crl-15717	328	8	healthy	healthy	ADJ
crl-15717	328	9	work	work	NOUN
crl-15717	328	10	environment	environment	NOUN
crl-15717	328	11	1.7	1.7	NUM
crl-15717	328	12	1.39	1.39	NUM
crl-15717	328	13	5.3.1.1	5.3.1.1	NUM
crl-15717	328	14	.	.	PUNCT
crl-15717	329	1	how	how	SCONJ
crl-15717	329	2	employees	employee	NOUN
crl-15717	329	3	feel	feel	VERB
crl-15717	329	4	about	about	ADP
crl-15717	329	5	the	the	DET
crl-15717	329	6	work	work	NOUN
crl-15717	329	7	environment	environment	NOUN
crl-15717	329	8	in	in	ADP
crl-15717	329	9	terms	term	NOUN
crl-15717	329	10	of	of	ADP
crl-15717	329	11	health	health	NOUN
crl-15717	329	12	and	and	CCONJ
crl-15717	329	13	safety	safety	NOUN
crl-15717	329	14	1.4	1.4	NUM
crl-15717	329	15	.52	.52	NUM
crl-15717	329	16	5.3.1.2	5.3.1.2	NUM
crl-15717	329	17	.	.	PUNCT
crl-15717	329	18	extent	extent	NOUN
crl-15717	329	19	to	to	PART
crl-15717	329	20	which	which	PRON
crl-15717	329	21	goals	goal	NOUN
crl-15717	329	22	and	and	CCONJ
crl-15717	329	23	objectives	objective	NOUN
crl-15717	329	24	on	on	ADP
crl-15717	329	25	health	health	NOUN
crl-15717	329	26	and	and	CCONJ
crl-15717	329	27	safety	safety	NOUN
crl-15717	329	28	are	be	AUX
crl-15717	329	29	integrated	integrate	VERB
crl-15717	329	30	into	into	ADP
crl-15717	329	31	work	work	NOUN
crl-15717	329	32	functions	function	NOUN
crl-15717	329	33	1.5	1.5	NUM
crl-15717	329	34	.72	.72	NUM
crl-15717	329	35	critical	critical	ADJ
crl-15717	329	36	process	process	NOUN
crl-15717	329	37	5.3.2	5.3.2	NUM
crl-15717	329	38	.	.	PUNCT
crl-15717	330	1	how	how	SCONJ
crl-15717	330	2	the	the	DET
crl-15717	330	3	library	library	NOUN
crl-15717	330	4	measures	measure	VERB
crl-15717	330	5	well	well	ADV
crl-15717	330	6	-	-	PUNCT
crl-15717	330	7	being	being	NOUN
crl-15717	330	8	,	,	PUNCT
crl-15717	330	9	satisfaction	satisfaction	NOUN
crl-15717	330	10	,	,	PUNCT
crl-15717	330	11	and	and	CCONJ
crl-15717	330	12	motivation	motivation	NOUN
crl-15717	330	13	of	of	ADP
crl-15717	330	14	all	all	DET
crl-15717	330	15	library	library	NOUN
crl-15717	330	16	and	and	CCONJ
crl-15717	330	17	staff	staff	NOUN
crl-15717	330	18	1.5	1.5	NUM
crl-15717	330	19	.72	.72	NUM
crl-15717	330	20	academic	academic	ADJ
crl-15717	330	21	library	library	NOUN
crl-15717	330	22	critical	critical	ADJ
crl-15717	330	23	processes	process	NOUN
crl-15717	330	24	169	169	NUM
crl-15717	330	25	5.3.2.1	5.3.2.1	NUM
crl-15717	330	26	.	.	PUNCT
crl-15717	331	1	existence	existence	NOUN
crl-15717	331	2	of	of	ADP
crl-15717	331	3	a	a	DET
crl-15717	331	4	structure	structure	NOUN
crl-15717	331	5	or	or	CCONJ
crl-15717	331	6	mechanism	mechanism	NOUN
crl-15717	331	7	for	for	ADP
crl-15717	331	8	measuring	measure	VERB
crl-15717	331	9	faculty	faculty	NOUN
crl-15717	331	10	1.8	1.8	NUM
crl-15717	331	11	.6	.6	NUM
crl-15717	331	12	and	and	CCONJ
crl-15717	331	13	staff	staff	NOUN
crl-15717	331	14	well	well	ADV
crl-15717	331	15	-	-	PUNCT
crl-15717	331	16	being	being	NOUN
crl-15717	331	17	and	and	CCONJ
crl-15717	331	18	satisfaction	satisfaction	NOUN
crl-15717	331	19	5.3.2.2	5.3.2.2	NUM
crl-15717	331	20	.	.	PUNCT
crl-15717	332	1	turnover	turnover	NOUN
crl-15717	332	2	rates	rate	VERB
crl-15717	332	3	2.6	2.6	NUM
crl-15717	332	4	.5	.5	NUM
crl-15717	332	5	critical	critical	ADJ
crl-15717	332	6	process	process	NOUN
crl-15717	332	7	5.3.3	5.3.3	NUM
crl-15717	332	8	.	.	PUNCT
crl-15717	333	1	how	how	SCONJ
crl-15717	333	2	the	the	DET
crl-15717	333	3	library	library	NOUN
crl-15717	333	4	uses	use	VERB
crl-15717	333	5	information	information	NOUN
crl-15717	333	6	gathered	gather	VERB
crl-15717	333	7	1.6	1.6	NUM
crl-15717	333	8	.71	.71	NUM
crl-15717	333	9	on	on	ADP
crl-15717	333	10	the	the	DET
crl-15717	333	11	work	work	NOUN
crl-15717	333	12	climate	climate	NOUN
crl-15717	333	13	,	,	PUNCT
crl-15717	333	14	including	include	VERB
crl-15717	333	15	faculty	faculty	NOUN
crl-15717	333	16	and	and	CCONJ
crl-15717	333	17	staff	staff	NOUN
crl-15717	333	18	well	well	ADV
crl-15717	333	19	-	-	PUNCT
crl-15717	333	20	being	being	NOUN
crl-15717	333	21	,	,	PUNCT
crl-15717	333	22	satisfaction	satisfaction	NOUN
crl-15717	333	23	,	,	PUNCT
crl-15717	333	24	and	and	CCONJ
crl-15717	333	25	motivation	motivation	NOUN
crl-15717	333	26	,	,	PUNCT
crl-15717	333	27	to	to	PART
crl-15717	333	28	improve	improve	VERB
crl-15717	333	29	the	the	DET
crl-15717	333	30	work	work	NOUN
crl-15717	333	31	climate	climate	NOUN
crl-15717	333	32	5.3.3.1	5.3.3.1	NUM
crl-15717	333	33	.	.	PUNCT
crl-15717	333	34	amount	amount	NOUN
crl-15717	333	35	of	of	ADP
crl-15717	333	36	information	information	NOUN
crl-15717	333	37	on	on	ADP
crl-15717	333	38	faculty	faculty	NOUN
crl-15717	333	39	and	and	CCONJ
crl-15717	333	40	staff	staff	NOUN
crl-15717	333	41	well	well	ADV
crl-15717	333	42	-	-	PUNCT
crl-15717	333	43	being	being	NOUN
crl-15717	333	44	and	and	CCONJ
crl-15717	333	45	1.7	1.7	NUM
crl-15717	333	46	.83	.83	NUM
crl-15717	333	47	satisfaction	satisfaction	NOUN
crl-15717	333	48	used	use	VERB
crl-15717	333	49	in	in	ADP
crl-15717	333	50	performance	performance	NOUN
crl-15717	333	51	improvement	improvement	NOUN
crl-15717	333	52	5.3.3.2	5.3.3.2	NUM
crl-15717	333	53	.	.	PUNCT
crl-15717	334	1	evidence	evidence	NOUN
crl-15717	334	2	that	that	SCONJ
crl-15717	334	3	employee	employee	NOUN
crl-15717	334	4	satisfaction	satisfaction	NOUN
crl-15717	334	5	problems	problem	NOUN
crl-15717	334	6	are	be	AUX
crl-15717	334	7	analyzed	analyze	VERB
crl-15717	334	8	to	to	ADP
crl-15717	334	9	1.6	1.6	NUM
crl-15717	334	10	.71	.71	NUM
crl-15717	334	11	determine	determine	VERB
crl-15717	334	12	their	their	PRON
crl-15717	334	13	root	root	NOUN
crl-15717	334	14	cause	cause	VERB
crl-15717	334	15	critical	critical	ADJ
crl-15717	334	16	process	process	NOUN
crl-15717	334	17	5.3.4	5.3.4	NOUN
crl-15717	334	18	.	.	PUNCT
crl-15717	335	1	how	how	SCONJ
crl-15717	335	2	the	the	DET
crl-15717	335	3	library	library	NOUN
crl-15717	335	4	uses	use	VERB
crl-15717	335	5	information	information	NOUN
crl-15717	335	6	on	on	ADP
crl-15717	335	7	the	the	DET
crl-15717	335	8	1.8	1.8	NUM
crl-15717	335	9	1.05	1.05	NUM
crl-15717	335	10	work	work	NOUN
crl-15717	335	11	climate	climate	NOUN
crl-15717	335	12	to	to	PART
crl-15717	335	13	measure	measure	VERB
crl-15717	335	14	the	the	DET
crl-15717	335	15	interrelatedness	interrelatedness	NOUN
crl-15717	335	16	of	of	ADP
crl-15717	335	17	work	work	NOUN
crl-15717	335	18	climate	climate	NOUN
crl-15717	335	19	and	and	CCONJ
crl-15717	335	20	library	library	ADJ
crl-15717	335	21	organizational	organizational	ADJ
crl-15717	335	22	results	result	NOUN
crl-15717	335	23	5.3.4.1	5.3.4.1	NUM
crl-15717	335	24	.	.	PUNCT
crl-15717	336	1	how	how	SCONJ
crl-15717	336	2	data	datum	NOUN
crl-15717	336	3	for	for	ADP
crl-15717	336	4	employee	employee	NOUN
crl-15717	336	5	satisfaction	satisfaction	NOUN
crl-15717	336	6	indices	index	NOUN
crl-15717	336	7	compare	compare	VERB
crl-15717	336	8	with	with	ADP
crl-15717	336	9	2.2	2.2	NUM
crl-15717	336	10	.83	.83	NUM
crl-15717	336	11	employee	employee	NOUN
crl-15717	336	12	satisfaction	satisfaction	NOUN
crl-15717	336	13	data	datum	NOUN
crl-15717	336	14	from	from	ADP
crl-15717	336	15	a	a	DET
crl-15717	336	16	parent	parent	NOUN
crl-15717	336	17	institution	institution	NOUN
crl-15717	336	18	(	(	PUNCT
crl-15717	336	19	if	if	SCONJ
crl-15717	336	20	any	any	PRON
crl-15717	336	21	)	)	PUNCT
crl-15717	336	22	and/or	and/or	CCONJ
crl-15717	336	23	with	with	ADP
crl-15717	336	24	comparable	comparable	ADJ
crl-15717	336	25	libraries	library	NOUN
crl-15717	336	26	5.3.4.2	5.3.4.2	NUM
crl-15717	336	27	.	.	PUNCT
crl-15717	337	1	existence	existence	NOUN
crl-15717	337	2	of	of	ADP
crl-15717	337	3	a	a	DET
crl-15717	337	4	structure	structure	NOUN
crl-15717	337	5	or	or	CCONJ
crl-15717	337	6	mechanism	mechanism	NOUN
crl-15717	337	7	for	for	ADP
crl-15717	337	8	use	use	NOUN
crl-15717	337	9	of	of	ADP
crl-15717	337	10	work	work	NOUN
crl-15717	337	11	climate	climate	NOUN
crl-15717	337	12	2.2	2.2	NUM
crl-15717	337	13	.83	.83	NUM
crl-15717	337	14	data	datum	NOUN
crl-15717	337	15	tied	tie	VERB
crl-15717	337	16	to	to	ADP
crl-15717	337	17	results	result	NOUN
crl-15717	337	18	category	category	NOUN
crl-15717	337	19	6	6	NUM
crl-15717	337	20	:	:	PUNCT
crl-15717	337	21	library	library	NOUN
crl-15717	337	22	program	program	NOUN
crl-15717	337	23	and	and	CCONJ
crl-15717	337	24	service	service	NOUN
crl-15717	337	25	delivery	delivery	NOUN
crl-15717	337	26	and	and	CCONJ
crl-15717	337	27	support	support	NOUN
crl-15717	337	28	management	management	NOUN
crl-15717	337	29	subcategory	subcategory	NOUN
crl-15717	337	30	1	1	NUM
crl-15717	337	31	:	:	PUNCT
crl-15717	337	32	library	library	NOUN
crl-15717	337	33	program	program	NOUN
crl-15717	337	34	and	and	CCONJ
crl-15717	337	35	service	service	NOUN
crl-15717	337	36	delivery	delivery	NOUN
crl-15717	337	37	design	design	NOUN
crl-15717	337	38	and	and	CCONJ
crl-15717	337	39	mean	mean	ADJ
crl-15717	337	40	s.d	s.d	PROPN
crl-15717	337	41	.	.	PROPN
crl-15717	337	42	delivery	delivery	NOUN
crl-15717	337	43	critical	critical	ADJ
crl-15717	337	44	process	process	NOUN
crl-15717	337	45	6.1.1	6.1.1	NUM
crl-15717	337	46	.	.	PUNCT
crl-15717	338	1	how	how	SCONJ
crl-15717	338	2	the	the	DET
crl-15717	338	3	educational	educational	ADJ
crl-15717	338	4	and	and	CCONJ
crl-15717	338	5	information	information	NOUN
crl-15717	338	6	deliv1.4	deliv1.4	PROPN
crl-15717	338	7	.72	.72	NUM
crl-15717	338	8	ery	ery	PROPN
crl-15717	338	9	programs	program	NOUN
crl-15717	338	10	and	and	CCONJ
crl-15717	338	11	offerings	offering	NOUN
crl-15717	338	12	are	be	AUX
crl-15717	338	13	designed	design	VERB
crl-15717	338	14	,	,	PUNCT
crl-15717	338	15	including	include	VERB
crl-15717	338	16	formative	formative	ADJ
crl-15717	338	17	and	and	CCONJ
crl-15717	338	18	summative	summative	ADJ
crl-15717	338	19	assessments	assessment	NOUN
crl-15717	338	20	6.1.1.1	6.1.1.1	NUM
crl-15717	338	21	.	.	PUNCT
crl-15717	339	1	evidence	evidence	NOUN
crl-15717	339	2	to	to	PART
crl-15717	339	3	suggest	suggest	VERB
crl-15717	339	4	that	that	SCONJ
crl-15717	339	5	existing	exist	VERB
crl-15717	339	6	services	service	NOUN
crl-15717	339	7	and	and	CCONJ
crl-15717	339	8	programs	program	NOUN
crl-15717	339	9	have	have	VERB
crl-15717	339	10	1.1	1.1	NUM
crl-15717	339	11	.33	.33	NUM
crl-15717	339	12	been	be	AUX
crl-15717	339	13	designed	design	VERB
crl-15717	339	14	based	base	VERB
crl-15717	339	15	upon	upon	SCONJ
crl-15717	339	16	student	student	NOUN
crl-15717	339	17	and	and	CCONJ
crl-15717	339	18	stakeholder	stakeholder	NOUN
crl-15717	339	19	requirements	requirement	NOUN
crl-15717	339	20	6.1.1.2	6.1.1.2	NUM
crl-15717	339	21	.	.	PUNCT
crl-15717	339	22	use	use	NOUN
crl-15717	339	23	of	of	ADP
crl-15717	339	24	a	a	DET
crl-15717	339	25	systematic	systematic	ADJ
crl-15717	339	26	methodology	methodology	NOUN
crl-15717	339	27	to	to	PART
crl-15717	339	28	translate	translate	VERB
crl-15717	339	29	student	student	NOUN
crl-15717	339	30	and	and	CCONJ
crl-15717	339	31	stake1.1	stake1.1	NOUN
crl-15717	339	32	.33	.33	NUM
crl-15717	339	33	holder	holder	NOUN
crl-15717	339	34	requirements	requirement	NOUN
crl-15717	339	35	into	into	ADP
crl-15717	339	36	services	service	NOUN
crl-15717	339	37	and	and	CCONJ
crl-15717	339	38	program	program	NOUN
crl-15717	339	39	characteristics	characteristic	NOUN
crl-15717	339	40	critical	critical	ADJ
crl-15717	339	41	process	process	NOUN
crl-15717	339	42	6.1.2	6.1.2	NUM
crl-15717	339	43	.	.	PUNCT
crl-15717	340	1	how	how	SCONJ
crl-15717	340	2	the	the	DET
crl-15717	340	3	library	library	NOUN
crl-15717	340	4	’s	’s	PART
crl-15717	340	5	educational	educational	ADJ
crl-15717	340	6	and	and	CCONJ
crl-15717	340	7	informa1.2	informa1.2	NOUN
crl-15717	340	8	.44	.44	NUM
crl-15717	340	9	tion	tion	NOUN
crl-15717	340	10	delivery	delivery	NOUN
crl-15717	340	11	offerings	offering	NOUN
crl-15717	340	12	are	be	AUX
crl-15717	340	13	delivered	deliver	VERB
crl-15717	340	14	6.1.2.1	6.1.2.1	NUM
crl-15717	340	15	.	.	PUNCT
crl-15717	341	1	use	use	NOUN
crl-15717	341	2	of	of	ADP
crl-15717	341	3	an	an	DET
crl-15717	341	4	established	establish	VERB
crl-15717	341	5	and	and	CCONJ
crl-15717	341	6	acceptable	acceptable	ADJ
crl-15717	341	7	model	model	NOUN
crl-15717	341	8	for	for	ADP
crl-15717	341	9	cause	cause	VERB
crl-15717	341	10	analysis	analysis	NOUN
crl-15717	341	11	2.1	2.1	NUM
crl-15717	341	12	.78	.78	NUM
crl-15717	341	13	6.1.2.2	6.1.2.2	NUM
crl-15717	341	14	.	.	PUNCT
crl-15717	342	1	procedures	procedure	NOUN
crl-15717	342	2	exist	exist	VERB
crl-15717	342	3	and	and	CCONJ
crl-15717	342	4	are	be	AUX
crl-15717	342	5	used	use	VERB
crl-15717	342	6	to	to	PART
crl-15717	342	7	verify	verify	VERB
crl-15717	342	8	that	that	PRON
crl-15717	342	9	corrective	corrective	ADJ
crl-15717	342	10	mea1.3	mea1.3	PROPN
crl-15717	342	11	.76	.76	NUM
crl-15717	342	12	sures	sure	NOUN
crl-15717	342	13	/	/	SYM
crl-15717	342	14	actions	action	NOUN
crl-15717	342	15	produce	produce	VERB
crl-15717	342	16	desired	desire	VERB
crl-15717	342	17	results	result	NOUN
crl-15717	342	18	critical	critical	ADJ
crl-15717	342	19	process	process	NOUN
crl-15717	342	20	6.1.3	6.1.3	NUM
crl-15717	342	21	.	.	PUNCT
crl-15717	343	1	how	how	SCONJ
crl-15717	343	2	information	information	NOUN
crl-15717	343	3	gathered	gather	VERB
crl-15717	343	4	in	in	ADP
crl-15717	343	5	designing	design	VERB
crl-15717	343	6	pro1.4	pro1.4	PROPN
crl-15717	343	7	.52	.52	NUM
crl-15717	343	8	grams	gram	NOUN
crl-15717	343	9	and	and	CCONJ
crl-15717	343	10	services	service	NOUN
crl-15717	343	11	are	be	AUX
crl-15717	343	12	used	use	VERB
crl-15717	343	13	to	to	PART
crl-15717	343	14	achieve	achieve	VERB
crl-15717	343	15	better	well	ADJ
crl-15717	343	16	performance	performance	NOUN
crl-15717	343	17	6.1.3.1	6.1.3.1	NUM
crl-15717	343	18	.	.	PUNCT
crl-15717	343	19	use	use	NOUN
crl-15717	343	20	of	of	ADP
crl-15717	343	21	process	process	NOUN
crl-15717	343	22	modeling	modeling	NOUN
crl-15717	343	23	as	as	ADP
crl-15717	343	24	a	a	DET
crl-15717	343	25	means	mean	NOUN
crl-15717	343	26	for	for	ADP
crl-15717	343	27	identifying	identify	VERB
crl-15717	343	28	opportuni1.6	opportuni1.6	NOUN
crl-15717	343	29	.76	.76	NUM
crl-15717	343	30	ties	tie	NOUN
crl-15717	343	31	for	for	ADP
crl-15717	343	32	improvement	improvement	NOUN
crl-15717	343	33	in	in	ADP
crl-15717	343	34	processes	process	NOUN
crl-15717	343	35	and	and	CCONJ
crl-15717	343	36	resulting	result	VERB
crl-15717	343	37	operations	operation	NOUN
crl-15717	343	38	and	and	CCONJ
crl-15717	343	39	services	service	NOUN
crl-15717	343	40	6.1.3.2	6.1.3.2	NUM
crl-15717	343	41	.	.	PUNCT
crl-15717	344	1	use	use	NOUN
crl-15717	344	2	of	of	ADP
crl-15717	344	3	comparable	comparable	ADJ
crl-15717	344	4	institutional	institutional	ADJ
crl-15717	344	5	data	datum	NOUN
crl-15717	344	6	or	or	CCONJ
crl-15717	344	7	benchmarks	benchmark	NOUN
crl-15717	344	8	as	as	SCONJ
crl-15717	344	9	stimuli	stimulus	NOUN
crl-15717	344	10	1.8	1.8	NUM
crl-15717	344	11	.6	.6	NUM
crl-15717	344	12	for	for	ADP
crl-15717	344	13	identifying	identify	VERB
crl-15717	344	14	opportunities	opportunity	NOUN
crl-15717	344	15	for	for	ADP
crl-15717	344	16	quality	quality	NOUN
crl-15717	344	17	improvement	improvement	NOUN
crl-15717	344	18	subcategory	subcategory	NOUN
crl-15717	344	19	2	2	NUM
crl-15717	344	20	:	:	PUNCT
crl-15717	344	21	library	library	NOUN
crl-15717	344	22	support	support	NOUN
crl-15717	344	23	processes	process	NOUN
crl-15717	344	24	mean	mean	VERB
crl-15717	344	25	s.d	s.d	PROPN
crl-15717	344	26	.	.	PROPN
crl-15717	344	27	critical	critical	ADJ
crl-15717	344	28	process	process	NOUN
crl-15717	344	29	6.2.1	6.2.1	NOUN
crl-15717	344	30	.	.	PUNCT
crl-15717	345	1	how	how	SCONJ
crl-15717	345	2	the	the	DET
crl-15717	345	3	library	library	NOUN
crl-15717	345	4	designs	design	NOUN
crl-15717	345	5	,	,	PUNCT
crl-15717	345	6	implements	implement	NOUN
crl-15717	345	7	,	,	PUNCT
crl-15717	345	8	man1.3	man1.3	NOUN
crl-15717	345	9	.71	.71	NUM
crl-15717	345	10	ages	age	NOUN
crl-15717	345	11	,	,	PUNCT
crl-15717	345	12	and	and	CCONJ
crl-15717	345	13	improves	improve	VERB
crl-15717	345	14	support	support	NOUN
crl-15717	345	15	processes	process	NOUN
crl-15717	345	16	6.2.1.1	6.2.1.1	NUM
crl-15717	345	17	.	.	PUNCT
crl-15717	346	1	a	a	DET
crl-15717	346	2	systematic	systematic	ADJ
crl-15717	346	3	cause	cause	NOUN
crl-15717	346	4	-	-	PUNCT
crl-15717	346	5	analysis	analysis	NOUN
crl-15717	346	6	process	process	NOUN
crl-15717	346	7	is	be	AUX
crl-15717	346	8	used	use	VERB
crl-15717	346	9	to	to	PART
crl-15717	346	10	diagnose	diagnose	VERB
crl-15717	346	11	the	the	DET
crl-15717	346	12	1.3	1.3	NUM
crl-15717	346	13	.71	.71	NUM
crl-15717	346	14	causes	cause	NOUN
crl-15717	346	15	of	of	ADP
crl-15717	346	16	quality	quality	NOUN
crl-15717	346	17	programs	program	NOUN
crl-15717	346	18	and	and	CCONJ
crl-15717	346	19	process	process	NOUN
crl-15717	346	20	deviation	deviation	NOUN
crl-15717	346	21	that	that	PRON
crl-15717	346	22	occur	occur	VERB
crl-15717	346	23	in	in	ADP
crl-15717	346	24	support	support	NOUN
crl-15717	346	25	departments	department	NOUN
crl-15717	346	26	170	170	NUM
crl-15717	346	27	college	college	PROPN
crl-15717	346	28	&	&	CCONJ
crl-15717	346	29	research	research	PROPN
crl-15717	346	30	libraries	library	NOUN
crl-15717	346	31	march	march	PROPN
crl-15717	346	32	2005	2005	NUM
crl-15717	346	33	6.2.1.2	6.2.1.2	NUM
crl-15717	346	34	.	.	PUNCT
crl-15717	347	1	systems	system	NOUN
crl-15717	347	2	are	be	AUX
crl-15717	347	3	in	in	ADP
crl-15717	347	4	place	place	NOUN
crl-15717	347	5	for	for	ADP
crl-15717	347	6	measuring	measure	VERB
crl-15717	347	7	performance	performance	NOUN
crl-15717	347	8	of	of	ADP
crl-15717	347	9	support	support	NOUN
crl-15717	347	10	1.3	1.3	NUM
crl-15717	347	11	.71	.71	NUM
crl-15717	347	12	functions	function	NOUN
crl-15717	347	13	and	and	CCONJ
crl-15717	347	14	feeding	feed	VERB
crl-15717	347	15	data	datum	NOUN
crl-15717	347	16	back	back	ADV
crl-15717	347	17	to	to	ADP
crl-15717	347	18	the	the	DET
crl-15717	347	19	appropriate	appropriate	ADJ
crl-15717	347	20	personnel	personnel	NOUN
crl-15717	347	21	.	.	PUNCT
crl-15717	348	1	category	category	NOUN
crl-15717	348	2	7	7	NUM
crl-15717	348	3	:	:	PUNCT
crl-15717	348	4	library	library	NOUN
crl-15717	348	5	performance	performance	NOUN
crl-15717	348	6	results	result	VERB
crl-15717	348	7	subcategory	subcategory	ADJ
crl-15717	348	8	1	1	NUM
crl-15717	348	9	:	:	PUNCT
crl-15717	348	10	student	student	NOUN
crl-15717	348	11	and	and	CCONJ
crl-15717	348	12	clientele	clientele	PROPN
crl-15717	348	13	performance	performance	NOUN
crl-15717	348	14	review	review	NOUN
crl-15717	348	15	mean	mean	PROPN
crl-15717	348	16	s.d	s.d	PROPN
crl-15717	348	17	.	.	PROPN
crl-15717	348	18	critical	critical	ADJ
crl-15717	348	19	process	process	NOUN
crl-15717	348	20	7.1.1	7.1.1	NUM
crl-15717	348	21	.	.	PUNCT
crl-15717	349	1	how	how	SCONJ
crl-15717	349	2	student	student	NOUN
crl-15717	349	3	performance	performance	NOUN
crl-15717	349	4	results	result	NOUN
crl-15717	349	5	are	be	AUX
crl-15717	349	6	1.2	1.2	NUM
crl-15717	349	7	.44	.44	NUM
crl-15717	349	8	measured	measure	VERB
crl-15717	349	9	and	and	CCONJ
crl-15717	349	10	linked	link	VERB
crl-15717	349	11	to	to	ADP
crl-15717	349	12	mission	mission	NOUN
crl-15717	349	13	-	-	PUNCT
crl-15717	349	14	related	relate	VERB
crl-15717	349	15	factors	factor	NOUN
crl-15717	349	16	and	and	CCONJ
crl-15717	349	17	assessment	assessment	NOUN
crl-15717	349	18	methods	method	NOUN
crl-15717	349	19	7.1.1.1	7.1.1.1	NUM
crl-15717	349	20	.	.	PUNCT
crl-15717	350	1	evidence	evidence	NOUN
crl-15717	350	2	that	that	SCONJ
crl-15717	350	3	students	student	NOUN
crl-15717	350	4	’	'	PUNCT
crl-15717	350	5	performance	performance	NOUN
crl-15717	350	6	has	have	AUX
crl-15717	350	7	improved	improve	VERB
crl-15717	350	8	by	by	ADP
crl-15717	350	9	access	access	NOUN
crl-15717	350	10	to	to	ADP
crl-15717	350	11	1.3	1.3	NUM
crl-15717	350	12	.5	.5	NUM
crl-15717	350	13	library	library	NOUN
crl-15717	350	14	resources	resource	NOUN
crl-15717	350	15	7.1.1.2	7.1.1.2	NUM
crl-15717	350	16	.	.	PUNCT
crl-15717	350	17	purchasing	purchase	VERB
crl-15717	350	18	ratios	ratio	NOUN
crl-15717	350	19	(	(	PUNCT
crl-15717	350	20	e.g.	e.g.	ADV
crl-15717	350	21	,	,	PUNCT
crl-15717	350	22	volumes	volume	NOUN
crl-15717	350	23	added	add	VERB
crl-15717	350	24	per	per	ADP
crl-15717	350	25	faculty	faculty	NOUN
crl-15717	350	26	or	or	CCONJ
crl-15717	350	27	per	per	ADP
crl-15717	350	28	stu3.1	stu3.1	PROPN
crl-15717	350	29	.78	.78	NUM
crl-15717	350	30	dent	dent	NOUN
crl-15717	350	31	)	)	PUNCT
crl-15717	350	32	has	have	AUX
crl-15717	350	33	been	be	AUX
crl-15717	350	34	improved	improve	VERB
crl-15717	350	35	subcategory	subcategory	ADJ
crl-15717	350	36	2	2	NUM
crl-15717	350	37	:	:	PUNCT
crl-15717	350	38	student	student	NOUN
crl-15717	350	39	and	and	CCONJ
crl-15717	350	40	stakeholder	stakeholder	NOUN
crl-15717	350	41	satisfaction	satisfaction	NOUN
crl-15717	350	42	results	result	NOUN
crl-15717	350	43	mean	mean	VERB
crl-15717	350	44	s.d	s.d	PROPN
crl-15717	350	45	.	.	PROPN
crl-15717	350	46	critical	critical	ADJ
crl-15717	350	47	process	process	NOUN
crl-15717	350	48	7.2.1	7.2.1	NUM
crl-15717	350	49	.	.	PUNCT
crl-15717	351	1	how	how	SCONJ
crl-15717	351	2	the	the	DET
crl-15717	351	3	library	library	NOUN
crl-15717	351	4	uses	use	VERB
crl-15717	351	5	student	student	NOUN
crl-15717	351	6	,	,	PUNCT
crl-15717	351	7	faculty	faculty	NOUN
crl-15717	351	8	,	,	PUNCT
crl-15717	351	9	and	and	CCONJ
crl-15717	351	10	1.0	1.0	NUM
crl-15717	351	11	0	0	NUM
crl-15717	351	12	stakeholder	stakeholder	NOUN
crl-15717	351	13	satisfaction	satisfaction	NOUN
crl-15717	351	14	results	result	NOUN
crl-15717	351	15	to	to	PART
crl-15717	351	16	assess	assess	VERB
crl-15717	351	17	effectiveness	effectiveness	NOUN
crl-15717	351	18	of	of	ADP
crl-15717	351	19	programs	program	NOUN
crl-15717	351	20	and	and	CCONJ
crl-15717	351	21	services	service	NOUN
crl-15717	351	22	7.2.1.1	7.2.1.1	NUM
crl-15717	351	23	.	.	PUNCT
crl-15717	351	24	extent	extent	NOUN
crl-15717	351	25	to	to	PART
crl-15717	351	26	which	which	PRON
crl-15717	351	27	satisfaction	satisfaction	NOUN
crl-15717	351	28	results	result	NOUN
crl-15717	351	29	are	be	AUX
crl-15717	351	30	used	use	VERB
crl-15717	351	31	in	in	ADP
crl-15717	351	32	process	process	NOUN
crl-15717	351	33	im1.0	im1.0	PROPN
crl-15717	351	34	0	0	NUM
crl-15717	351	35	provement	provement	NOUN
crl-15717	351	36	subcategory	subcategory	NOUN
crl-15717	351	37	3	3	NUM
crl-15717	351	38	:	:	PUNCT
crl-15717	351	39	faculty	faculty	NOUN
crl-15717	351	40	and	and	CCONJ
crl-15717	351	41	staff	staff	NOUN
crl-15717	351	42	results	result	NOUN
crl-15717	351	43	mean	mean	VERB
crl-15717	351	44	s.d	s.d	PROPN
crl-15717	351	45	.	.	PROPN
crl-15717	351	46	critical	critical	ADJ
crl-15717	351	47	process	process	NOUN
crl-15717	351	48	7.3.1	7.3.1	NUM
crl-15717	351	49	.	.	PUNCT
crl-15717	352	1	how	how	SCONJ
crl-15717	352	2	the	the	DET
crl-15717	352	3	library	library	NOUN
crl-15717	352	4	uses	use	VERB
crl-15717	352	5	the	the	DET
crl-15717	352	6	results	result	NOUN
crl-15717	352	7	of	of	ADP
crl-15717	352	8	faculty	faculty	NOUN
crl-15717	352	9	1.3	1.3	NUM
crl-15717	352	10	.71	.71	NUM
crl-15717	352	11	and	and	CCONJ
crl-15717	352	12	staff	staff	NOUN
crl-15717	352	13	well	well	ADV
crl-15717	352	14	-	-	PUNCT
crl-15717	352	15	being	being	NOUN
crl-15717	352	16	,	,	PUNCT
crl-15717	352	17	development	development	NOUN
crl-15717	352	18	,	,	PUNCT
crl-15717	352	19	satisfaction	satisfaction	NOUN
crl-15717	352	20	,	,	PUNCT
crl-15717	352	21	and	and	CCONJ
crl-15717	352	22	performance	performance	NOUN
crl-15717	352	23	to	to	PART
crl-15717	352	24	improve	improve	VERB
crl-15717	352	25	the	the	DET
crl-15717	352	26	library	library	NOUN
crl-15717	352	27	’s	’s	PART
crl-15717	352	28	programs	program	NOUN
crl-15717	352	29	and	and	CCONJ
crl-15717	352	30	services	service	NOUN
crl-15717	352	31	7.3.1.1	7.3.1.1	NUM
crl-15717	352	32	.	.	PUNCT
crl-15717	352	33	extent	extent	NOUN
crl-15717	352	34	to	to	ADP
crl-15717	352	35	which	which	PRON
crl-15717	352	36	satisfaction	satisfaction	NOUN
crl-15717	352	37	results	result	NOUN
crl-15717	352	38	of	of	ADP
crl-15717	352	39	faculty	faculty	NOUN
crl-15717	352	40	and	and	CCONJ
crl-15717	352	41	staff	staff	NOUN
crl-15717	352	42	are	be	AUX
crl-15717	352	43	used	use	VERB
crl-15717	352	44	1.6	1.6	NUM
crl-15717	352	45	.71	.71	NUM
crl-15717	352	46	to	to	PART
crl-15717	352	47	improve	improve	VERB
crl-15717	352	48	the	the	DET
crl-15717	352	49	work	work	NOUN
crl-15717	352	50	climate	climate	NOUN
crl-15717	352	51	and	and	CCONJ
crl-15717	352	52	to	to	PART
crl-15717	352	53	improve	improve	VERB
crl-15717	352	54	processes	process	NOUN
crl-15717	352	55	,	,	PUNCT
crl-15717	352	56	programs	program	NOUN
crl-15717	352	57	,	,	PUNCT
crl-15717	352	58	and	and	CCONJ
crl-15717	352	59	services	service	NOUN
crl-15717	352	60	subcategory	subcategory	NOUN
crl-15717	352	61	4	4	NUM
crl-15717	352	62	:	:	PUNCT
crl-15717	352	63	library	library	NOUN
crl-15717	352	64	-	-	PUNCT
crl-15717	352	65	specific	specific	ADJ
crl-15717	352	66	results	result	NOUN
crl-15717	352	67	mean	mean	VERB
crl-15717	352	68	s.d	s.d	PROPN
crl-15717	352	69	.	.	PROPN
crl-15717	352	70	critical	critical	ADJ
crl-15717	352	71	process	process	NOUN
crl-15717	352	72	7.4.1	7.4.1	NUM
crl-15717	352	73	.	.	PUNCT
crl-15717	353	1	what	what	DET
crl-15717	353	2	measures	measure	NOUN
crl-15717	353	3	are	be	AUX
crl-15717	353	4	unique	unique	ADJ
crl-15717	353	5	to	to	ADP
crl-15717	353	6	the	the	DET
crl-15717	353	7	library	library	NOUN
crl-15717	353	8	1.4	1.4	NUM
crl-15717	353	9	.72	.72	NUM
crl-15717	353	10	that	that	PRON
crl-15717	353	11	indicate	indicate	VERB
crl-15717	353	12	quality	quality	NOUN
crl-15717	353	13	,	,	PUNCT
crl-15717	353	14	improvement	improvement	NOUN
crl-15717	353	15	,	,	PUNCT
crl-15717	353	16	or	or	CCONJ
crl-15717	353	17	effectiveness	effectiveness	NOUN
crl-15717	353	18	7.4.1.1	7.4.1.1	NUM
crl-15717	353	19	.	.	PUNCT
crl-15717	354	1	evidence	evidence	NOUN
crl-15717	354	2	of	of	ADP
crl-15717	354	3	the	the	DET
crl-15717	354	4	specific	specific	ADJ
crl-15717	354	5	results	result	NOUN
crl-15717	354	6	that	that	PRON
crl-15717	354	7	are	be	AUX
crl-15717	354	8	unique	unique	ADJ
crl-15717	354	9	to	to	ADP
crl-15717	354	10	the	the	DET
crl-15717	354	11	library	library	NOUN
crl-15717	354	12	or	or	CCONJ
crl-15717	354	13	1.4	1.4	NUM
crl-15717	354	14	.72	.72	NUM
crl-15717	354	15	unit	unit	NOUN
crl-15717	354	16	being	be	AUX
crl-15717	354	17	assessed	assess	VERB
crl-15717	354	18	7.4.1.2	7.4.1.2	NUM
crl-15717	354	19	.	.	PUNCT
crl-15717	355	1	evidence	evidence	NOUN
crl-15717	355	2	that	that	SCONJ
crl-15717	355	3	a	a	DET
crl-15717	355	4	specific	specific	ADJ
crl-15717	355	5	result	result	NOUN
crl-15717	355	6	that	that	PRON
crl-15717	355	7	is	be	AUX
crl-15717	355	8	unique	unique	ADJ
crl-15717	355	9	to	to	ADP
crl-15717	355	10	the	the	DET
crl-15717	355	11	library	library	NOUN
crl-15717	355	12	or	or	CCONJ
crl-15717	355	13	1.5	1.5	NUM
crl-15717	355	14	1.01	1.01	NUM
crl-15717	355	15	unit	unit	NOUN
crl-15717	355	16	being	be	AUX
crl-15717	355	17	assessed	assess	VERB
crl-15717	355	18	has	have	AUX
crl-15717	355	19	improved	improve	VERB
crl-15717	355	20	from	from	ADP
crl-15717	355	21	past	past	ADJ
crl-15717	355	22	performance	performance	NOUN
crl-15717	355	23	or	or	CCONJ
crl-15717	355	24	can	can	AUX
crl-15717	355	25	be	be	AUX
crl-15717	355	26	compared	compare	VERB
crl-15717	355	27	to	to	ADP
crl-15717	355	28	benchmark	benchmark	ADJ
crl-15717	355	29	institutions	institution	NOUN
crl-15717	355	30	7.4.1.3	7.4.1.3	NUM
crl-15717	355	31	.	.	PUNCT
crl-15717	355	32	evidence	evidence	NOUN
crl-15717	355	33	of	of	ADP
crl-15717	355	34	increased	increase	VERB
crl-15717	355	35	usage	usage	NOUN
crl-15717	355	36	of	of	ADP
crl-15717	355	37	library	library	ADJ
crl-15717	355	38	gateway	gateway	NOUN
crl-15717	355	39	information	information	NOUN
crl-15717	355	40	1.1	1.1	NUM
crl-15717	355	41	.4	.4	NUM