id	sid	tid	token	lemma	pos
crl-15729	1	1	shi.indd	shi.indd	PROPN
crl-15729	1	2	a	a	DET
crl-15729	1	3	theory	theory	NOUN
crl-15729	1	4	-	-	PUNCT
crl-15729	1	5	guided	guide	VERB
crl-15729	1	6	approach	approach	NOUN
crl-15729	1	7	to	to	ADP
crl-15729	1	8	library	library	NOUN
crl-15729	1	9	services	service	NOUN
crl-15729	1	10	assessment	assessment	NOUN
crl-15729	1	11	1	1	NUM
crl-15729	1	12	xi	xi	ADP
crl-15729	1	13	shi	shi	PROPN
crl-15729	1	14	and	and	CCONJ
crl-15729	1	15	sarah	sarah	PROPN
crl-15729	1	16	levy	levy	VERB
crl-15729	1	17	this	this	DET
crl-15729	1	18	article	article	NOUN
crl-15729	1	19	examines	examine	VERB
crl-15729	1	20	the	the	DET
crl-15729	1	21	theoretical	theoretical	ADJ
crl-15729	1	22	models	model	NOUN
crl-15729	1	23	applied	apply	VERB
crl-15729	1	24	to	to	ADP
crl-15729	1	25	date	date	NOUN
crl-15729	1	26	in	in	ADP
crl-15729	1	27	library	library	ADJ
crl-15729	1	28	assessment	assessment	NOUN
crl-15729	1	29	activities	activity	NOUN
crl-15729	1	30	.	.	PUNCT
crl-15729	2	1	a	a	DET
crl-15729	2	2	brief	brief	ADJ
crl-15729	2	3	review	review	NOUN
crl-15729	2	4	of	of	ADP
crl-15729	2	5	the	the	DET
crl-15729	2	6	history	history	NOUN
crl-15729	2	7	of	of	ADP
crl-15729	2	8	library	library	ADJ
crl-15729	2	9	assessment	assessment	NOUN
crl-15729	2	10	practices	practice	NOUN
crl-15729	2	11	and	and	CCONJ
crl-15729	2	12	the	the	DET
crl-15729	2	13	evolution	evolution	NOUN
crl-15729	2	14	of	of	ADP
crl-15729	2	15	their	their	PRON
crl-15729	2	16	respective	respective	ADJ
crl-15729	2	17	approaches	approach	NOUN
crl-15729	2	18	is	be	AUX
crl-15729	2	19	presented	present	VERB
crl-15729	2	20	.	.	PUNCT
crl-15729	3	1	a	a	DET
crl-15729	3	2	discussion	discussion	NOUN
crl-15729	3	3	of	of	ADP
crl-15729	3	4	the	the	DET
crl-15729	3	5	theoretical	theoretical	ADJ
crl-15729	3	6	concepts	concept	NOUN
crl-15729	3	7	applied	apply	VERB
crl-15729	3	8	to	to	ADP
crl-15729	3	9	these	these	DET
crl-15729	3	10	assessment	assessment	NOUN
crl-15729	3	11	activities	activity	NOUN
crl-15729	3	12	in	in	ADP
crl-15729	3	13	library	library	NOUN
crl-15729	3	14	and	and	CCONJ
crl-15729	3	15	information	information	NOUN
crl-15729	3	16	science	science	NOUN
crl-15729	3	17	(	(	PUNCT
crl-15729	3	18	lis	li	NOUN
crl-15729	3	19	)	)	PUNCT
crl-15729	3	20	as	as	SCONJ
crl-15729	3	21	introduced	introduce	VERB
crl-15729	3	22	from	from	ADP
crl-15729	3	23	other	other	ADJ
crl-15729	3	24	fields	field	NOUN
crl-15729	3	25	,	,	PUNCT
crl-15729	3	26	such	such	ADJ
crl-15729	3	27	as	as	ADP
crl-15729	3	28	marketing	marketing	NOUN
crl-15729	3	29	and	and	CCONJ
crl-15729	3	30	management	management	NOUN
crl-15729	3	31	information	information	NOUN
crl-15729	3	32	systems	system	NOUN
crl-15729	3	33	(	(	PUNCT
crl-15729	3	34	mis	mis	PROPN
crl-15729	3	35	)	)	PUNCT
crl-15729	3	36	,	,	PUNCT
crl-15729	3	37	follows.the	follows.the	DET
crl-15729	3	38	conceptual	conceptual	ADJ
crl-15729	3	39	issues	issue	NOUN
crl-15729	3	40	and	and	CCONJ
crl-15729	3	41	practical	practical	ADJ
crl-15729	3	42	concerns	concern	NOUN
crl-15729	3	43	in	in	ADP
crl-15729	3	44	libraryassessment	libraryassessment	ADJ
crl-15729	3	45	are	be	AUX
crl-15729	3	46	then	then	ADV
crl-15729	3	47	discussed	discuss	VERB
crl-15729	3	48	.	.	PUNCT
crl-15729	4	1	focus	focus	NOUN
crl-15729	4	2	is	be	AUX
crl-15729	4	3	placed	place	VERB
crl-15729	4	4	on	on	ADP
crl-15729	4	5	the	the	DET
crl-15729	4	6	review	review	NOUN
crl-15729	4	7	of	of	ADP
crl-15729	4	8	research	research	NOUN
crl-15729	4	9	concepts	concept	NOUN
crl-15729	4	10	of	of	ADP
crl-15729	4	11	service	service	NOUN
crl-15729	4	12	quality	quality	NOUN
crl-15729	4	13	,	,	PUNCT
crl-15729	4	14	customer	customer	NOUN
crl-15729	4	15	/	/	SYM
crl-15729	4	16	user	user	NOUN
crl-15729	4	17	satisfaction	satisfaction	NOUN
crl-15729	4	18	,	,	PUNCT
crl-15729	4	19	and	and	CCONJ
crl-15729	4	20	their	their	PRON
crl-15729	4	21	applications	application	NOUN
crl-15729	4	22	in	in	ADP
crl-15729	4	23	library	library	ADJ
crl-15729	4	24	assessment	assessment	NOUN
crl-15729	4	25	activities	activity	NOUN
crl-15729	4	26	.	.	PUNCT
crl-15729	5	1	ver	ver	VERB
crl-15729	5	2	the	the	DET
crl-15729	5	3	past	past	NOUN
crl-15729	5	4	decade	decade	NOUN
crl-15729	5	5	,	,	PUNCT
crl-15729	5	6	both	both	DET
crl-15729	5	7	academics	academic	NOUN
crl-15729	5	8	and	and	CCONJ
crl-15729	5	9	practitioners	practitioner	NOUN
crl-15729	5	10	in	in	ADP
crl-15729	5	11	the	the	DET
crl-15729	5	12	field	field	NOUN
crl-15729	5	13	of	of	ADP
crl-15729	5	14	library	library	NOUN
crl-15729	5	15	and	and	CCONJ
crl-15729	5	16	information	information	NOUN
crl-15729	5	17	science	science	NOUN
crl-15729	5	18	(	(	PUNCT
crl-15729	5	19	lis	li	NOUN
crl-15729	5	20	)	)	PUNCT
crl-15729	5	21	have	have	AUX
crl-15729	5	22	increasingly	increasingly	ADV
crl-15729	5	23	recognized	recognize	VERB
crl-15729	5	24	the	the	DET
crl-15729	5	25	significance	significance	NOUN
crl-15729	5	26	of	of	ADP
crl-15729	5	27	assessing	assess	VERB
crl-15729	5	28	library	library	ADJ
crl-15729	5	29	services	service	NOUN
crl-15729	5	30	.	.	PUNCT
crl-15729	6	1	library	library	ADJ
crl-15729	6	2	assessment	assessment	NOUN
crl-15729	6	3	applications	application	NOUN
crl-15729	6	4	have	have	AUX
crl-15729	6	5	been	be	AUX
crl-15729	6	6	encouraged	encourage	VERB
crl-15729	6	7	at	at	ADP
crl-15729	6	8	all	all	DET
crl-15729	6	9	scales	scale	NOUN
crl-15729	6	10	,	,	PUNCT
crl-15729	6	11	massive	massive	ADJ
crl-15729	6	12	amounts	amount	NOUN
crl-15729	6	13	of	of	ADP
crl-15729	6	14	data	datum	NOUN
crl-15729	6	15	have	have	AUX
crl-15729	6	16	been	be	AUX
crl-15729	6	17	collected	collect	VERB
crl-15729	6	18	and	and	CCONJ
crl-15729	6	19	published	publish	VERB
crl-15729	6	20	,	,	PUNCT
crl-15729	6	21	and	and	CCONJ
crl-15729	6	22	processes	process	NOUN
crl-15729	6	23	and	and	CCONJ
crl-15729	6	24	results	result	NOUN
crl-15729	6	25	have	have	AUX
crl-15729	6	26	been	be	AUX
crl-15729	6	27	reported	report	VERB
crl-15729	6	28	.	.	PUNCT
crl-15729	7	1	however	however	ADV
crl-15729	7	2	,	,	PUNCT
crl-15729	7	3	it	it	PRON
crl-15729	7	4	is	be	AUX
crl-15729	7	5	surprising	surprising	ADJ
crl-15729	7	6	that	that	SCONJ
crl-15729	7	7	li	li	PROPN
crl-15729	7	8	le	le	PROPN
crl-15729	7	9	comprehensive	comprehensive	ADJ
crl-15729	7	10	analysis	analysis	NOUN
crl-15729	7	11	of	of	ADP
crl-15729	7	12	the	the	DET
crl-15729	7	13	current	current	ADJ
crl-15729	7	14	library	library	NOUN
crl-15729	7	15	assessment	assessment	NOUN
crl-15729	7	16	tools	tool	NOUN
crl-15729	7	17	has	have	AUX
crl-15729	7	18	been	be	AUX
crl-15729	7	19	performed	perform	VERB
crl-15729	7	20	.	.	PUNCT
crl-15729	8	1	this	this	DET
crl-15729	8	2	article	article	NOUN
crl-15729	8	3	describes	describe	VERB
crl-15729	8	4	the	the	DET
crl-15729	8	5	most	most	ADV
crl-15729	8	6	popular	popular	ADJ
crl-15729	8	7	assessment	assessment	NOUN
crl-15729	8	8	approaches	approach	NOUN
crl-15729	8	9	seen	see	VERB
crl-15729	8	10	in	in	ADP
crl-15729	8	11	academic	academic	ADJ
crl-15729	8	12	libraries	library	NOUN
crl-15729	8	13	.	.	PUNCT
crl-15729	9	1	it	it	PRON
crl-15729	9	2	provides	provide	VERB
crl-15729	9	3	a	a	DET
crl-15729	9	4	review	review	NOUN
crl-15729	9	5	of	of	ADP
crl-15729	9	6	assessment	assessment	NOUN
crl-15729	9	7	theories	theory	NOUN
crl-15729	9	8	introduced	introduce	VERB
crl-15729	9	9	into	into	ADP
crl-15729	9	10	lis	li	NOUN
crl-15729	9	11	for	for	ADP
crl-15729	9	12	library	library	ADJ
crl-15729	9	13	assessment	assessment	NOUN
crl-15729	9	14	applications	application	NOUN
crl-15729	9	15	from	from	ADP
crl-15729	9	16	other	other	ADJ
crl-15729	9	17	fields	field	NOUN
crl-15729	9	18	,	,	PUNCT
crl-15729	9	19	such	such	ADJ
crl-15729	9	20	as	as	ADP
crl-15729	9	21	marketing	marketing	NOUN
crl-15729	9	22	and	and	CCONJ
crl-15729	9	23	management	management	NOUN
crl-15729	9	24	information	information	NOUN
crl-15729	9	25	systems	system	NOUN
crl-15729	9	26	(	(	PUNCT
crl-15729	9	27	mis	mis	PROPN
crl-15729	9	28	)	)	PUNCT
crl-15729	9	29	.	.	PUNCT
crl-15729	10	1	background	background	NOUN
crl-15729	10	2	information	information	NOUN
crl-15729	10	3	on	on	ADP
crl-15729	10	4	research	research	NOUN
crl-15729	10	5	models	model	NOUN
crl-15729	10	6	and	and	CCONJ
crl-15729	10	7	their	their	PRON
crl-15729	10	8	research	research	NOUN
crl-15729	10	9	concepts	concept	NOUN
crl-15729	10	10	such	such	ADJ
crl-15729	10	11	as	as	ADP
crl-15729	10	12	servqual	servqual	ADJ
crl-15729	10	13	,	,	PUNCT
crl-15729	10	14	designed	design	VERB
crl-15729	10	15	to	to	PART
crl-15729	10	16	measure	measure	VERB
crl-15729	10	17	service	service	NOUN
crl-15729	10	18	quality	quality	NOUN
crl-15729	10	19	,	,	PUNCT
crl-15729	10	20	and	and	CCONJ
crl-15729	10	21	the	the	DET
crl-15729	10	22	disconfirmation	disconfirmation	NOUN
crl-15729	10	23	model	model	NOUN
crl-15729	10	24	,	,	PUNCT
crl-15729	10	25	used	use	VERB
crl-15729	10	26	in	in	ADP
crl-15729	10	27	marketing	market	VERB
crl-15729	10	28	research	research	NOUN
crl-15729	10	29	to	to	PART
crl-15729	10	30	predict	predict	VERB
crl-15729	10	31	customer	customer	NOUN
crl-15729	10	32	satisfaction	satisfaction	NOUN
crl-15729	10	33	/	/	SYM
crl-15729	10	34	dissatisfaction	dissatisfaction	NOUN
crl-15729	10	35	(	(	PUNCT
crl-15729	10	36	cs	cs	PROPN
crl-15729	10	37	/	/	SYM
crl-15729	10	38	d	d	NOUN
crl-15729	10	39	)	)	PUNCT
crl-15729	10	40	,	,	PUNCT
crl-15729	10	41	are	be	AUX
crl-15729	10	42	provided	provide	VERB
crl-15729	10	43	and	and	CCONJ
crl-15729	10	44	discussed	discuss	VERB
crl-15729	10	45	.	.	PUNCT
crl-15729	11	1	this	this	DET
crl-15729	11	2	study	study	NOUN
crl-15729	11	3	presents	present	VERB
crl-15729	11	4	a	a	DET
crl-15729	11	5	review	review	NOUN
crl-15729	11	6	of	of	ADP
crl-15729	11	7	the	the	DET
crl-15729	11	8	conceptual	conceptual	ADJ
crl-15729	11	9	and	and	CCONJ
crl-15729	11	10	practical	practical	ADJ
crl-15729	11	11	aspects	aspect	NOUN
crl-15729	11	12	of	of	ADP
crl-15729	11	13	libqual+	libqual+	NOUN
crl-15729	11	14	™	™	NOUN
crl-15729	11	15	,	,	PUNCT
crl-15729	11	16	a	a	DET
crl-15729	11	17	recent	recent	ADJ
crl-15729	11	18	assessment	assessment	NOUN
crl-15729	11	19	tool	tool	NOUN
crl-15729	11	20	that	that	PRON
crl-15729	11	21	evolved	evolve	VERB
crl-15729	11	22	from	from	ADP
crl-15729	11	23	servqual	servqual	ADJ
crl-15729	11	24	and	and	CCONJ
crl-15729	11	25	whose	whose	DET
crl-15729	11	26	use	use	NOUN
crl-15729	11	27	is	be	AUX
crl-15729	11	28	widely	widely	ADV
crl-15729	11	29	encouraged	encourage	VERB
crl-15729	11	30	in	in	ADP
crl-15729	11	31	libraries	library	NOUN
crl-15729	11	32	,	,	PUNCT
crl-15729	11	33	academic	academic	ADJ
crl-15729	11	34	and	and	CCONJ
crl-15729	11	35	public	public	ADJ
crl-15729	11	36	alike	alike	ADV
crl-15729	11	37	.	.	PUNCT
crl-15729	12	1	relevant	relevant	ADJ
crl-15729	12	2	terminologies	terminology	NOUN
crl-15729	12	3	,	,	PUNCT
crl-15729	12	4	such	such	ADJ
crl-15729	12	5	as	as	ADP
crl-15729	12	6	user	user	NOUN
crl-15729	12	7	satisfaction	satisfaction	NOUN
crl-15729	12	8	,	,	PUNCT
crl-15729	12	9	service	service	NOUN
crl-15729	12	10	quality	quality	NOUN
crl-15729	12	11	,	,	PUNCT
crl-15729	12	12	and	and	CCONJ
crl-15729	12	13	customer/	customer/	NUM
crl-15729	12	14	user	user	NOUN
crl-15729	12	15	needs	need	NOUN
crl-15729	12	16	and	and	CCONJ
crl-15729	12	17	expectations	expectation	NOUN
crl-15729	12	18	,	,	PUNCT
crl-15729	12	19	are	be	AUX
crl-15729	12	20	discussed	discuss	VERB
crl-15729	12	21	and	and	CCONJ
crl-15729	12	22	clarified	clarify	VERB
crl-15729	12	23	.	.	PUNCT
crl-15729	13	1	finally	finally	ADV
crl-15729	13	2	,	,	PUNCT
crl-15729	13	3	recommendations	recommendation	NOUN
crl-15729	13	4	for	for	ADP
crl-15729	13	5	future	future	ADJ
crl-15729	13	6	research	research	NOUN
crl-15729	13	7	and	and	CCONJ
crl-15729	13	8	practical	practical	ADJ
crl-15729	13	9	library	library	NOUN
crl-15729	13	10	assessment	assessment	NOUN
crl-15729	13	11	activities	activity	NOUN
crl-15729	13	12	are	be	AUX
crl-15729	13	13	offered	offer	VERB
crl-15729	13	14	.	.	PUNCT
crl-15729	14	1	xi	xi	PROPN
crl-15729	14	2	shi	shi	PROPN
crl-15729	14	3	is	be	AUX
crl-15729	14	4	the	the	DET
crl-15729	14	5	head	head	NOUN
crl-15729	14	6	librarian	librarian	NOUN
crl-15729	14	7	at	at	ADP
crl-15729	14	8	suny	suny	PROPN
crl-15729	14	9	rockland	rockland	PROPN
crl-15729	14	10	community	community	PROPN
crl-15729	14	11	college	college	NOUN
crl-15729	14	12	;	;	PUNCT
crl-15729	14	13	e	e	X
crl-15729	14	14	-	-	NOUN
crl-15729	14	15	mail	mail	NOUN
crl-15729	14	16	:	:	PUNCT
crl-15729	15	1	xshi@sunyrockland.edu	xshi@sunyrockland.edu	PROPN
crl-15729	15	2	.	.	PROPN
crl-15729	15	3	sarah	sarah	PROPN
crl-15729	15	4	levy	levy	PROPN
crl-15729	15	5	is	be	AUX
crl-15729	15	6	an	an	DET
crl-15729	15	7	assistant	assistant	ADJ
crl-15729	15	8	professor	professor	NOUN
crl-15729	15	9	of	of	ADP
crl-15729	15	10	library	library	NOUN
crl-15729	15	11	services	service	NOUN
crl-15729	15	12	and	and	CCONJ
crl-15729	15	13	head	head	NOUN
crl-15729	15	14	of	of	ADP
crl-15729	15	15	access	access	NOUN
crl-15729	15	16	services	service	NOUN
crl-15729	15	17	at	at	ADP
crl-15729	15	18	suny	suny	PROPN
crl-15729	15	19	rockland	rockland	PROPN
crl-15729	15	20	community	community	PROPN
crl-15729	15	21	college	college	NOUN
crl-15729	15	22	;	;	PUNCT
crl-15729	15	23	e	e	X
crl-15729	15	24	-	-	NOUN
crl-15729	15	25	mail	mail	NOUN
crl-15729	15	26	:	:	PUNCT
crl-15729	15	27	slevy@sunyrockland.edu	slevy@sunyrockland.edu	X
crl-15729	15	28	.	.	NOUN
crl-15729	15	29	266	266	NUM
crl-15729	15	30	mailto:slevy@sunyrockland.edu	mailto:slevy@sunyrockland.edu	NOUN
crl-15729	15	31	mailto:xshi@sunyrockland.edu	mailto:xshi@sunyrockland.edu	NOUN
crl-15729	15	32	a	a	DET
crl-15729	15	33	theory	theory	NOUN
crl-15729	15	34	-	-	PUNCT
crl-15729	15	35	guided	guide	VERB
crl-15729	15	36	approach	approach	NOUN
crl-15729	15	37	to	to	ADP
crl-15729	15	38	library	library	NOUN
crl-15729	15	39	services	service	NOUN
crl-15729	15	40	assessment	assessment	NOUN
crl-15729	15	41	267	267	NUM
crl-15729	15	42	library	library	NOUN
crl-15729	15	43	information	information	NOUN
crl-15729	15	44	services	service	NOUN
crl-15729	15	45	assessment	assessment	NOUN
crl-15729	15	46	in	in	ADP
crl-15729	15	47	the	the	DET
crl-15729	15	48	past	past	ADJ
crl-15729	15	49	ten	ten	NUM
crl-15729	15	50	years	year	NOUN
crl-15729	15	51	,	,	PUNCT
crl-15729	15	52	the	the	DET
crl-15729	15	53	library	library	NOUN
crl-15729	15	54	has	have	AUX
crl-15729	15	55	experienced	experience	VERB
crl-15729	15	56	an	an	DET
crl-15729	15	57	evolution	evolution	NOUN
crl-15729	15	58	of	of	ADP
crl-15729	15	59	service	service	NOUN
crl-15729	15	60	assessment	assessment	NOUN
crl-15729	15	61	in	in	ADP
crl-15729	15	62	its	its	PRON
crl-15729	15	63	daily	daily	ADJ
crl-15729	15	64	operations	operation	NOUN
crl-15729	15	65	,	,	PUNCT
crl-15729	15	66	driven	drive	VERB
crl-15729	15	67	largely	largely	ADV
crl-15729	15	68	by	by	ADP
crl-15729	15	69	the	the	DET
crl-15729	15	70	advancement	advancement	NOUN
crl-15729	15	71	of	of	ADP
crl-15729	15	72	information	information	NOUN
crl-15729	15	73	technology	technology	NOUN
crl-15729	15	74	in	in	ADP
crl-15729	15	75	managing	manage	VERB
crl-15729	15	76	library	library	NOUN
crl-15729	15	77	systems	system	NOUN
crl-15729	15	78	,	,	PUNCT
crl-15729	15	79	as	as	ADV
crl-15729	15	80	well	well	ADV
crl-15729	15	81	as	as	ADP
crl-15729	15	82	a	a	DET
crl-15729	15	83	conceptual	conceptual	ADJ
crl-15729	15	84	change	change	NOUN
crl-15729	15	85	of	of	ADP
crl-15729	15	86	higher	high	ADJ
crl-15729	15	87	education	education	NOUN
crl-15729	15	88	standards	standard	NOUN
crl-15729	15	89	.	.	PUNCT
crl-15729	16	1	undoubtedly	undoubtedly	ADV
crl-15729	16	2	,	,	PUNCT
crl-15729	16	3	the	the	DET
crl-15729	16	4	importance	importance	NOUN
crl-15729	16	5	of	of	ADP
crl-15729	16	6	assessment	assessment	NOUN
crl-15729	16	7	is	be	AUX
crl-15729	16	8	recognized	recognize	VERB
crl-15729	16	9	not	not	PART
crl-15729	16	10	only	only	ADV
crl-15729	16	11	by	by	ADP
crl-15729	16	12	the	the	DET
crl-15729	16	13	institution	institution	NOUN
crl-15729	16	14	and	and	CCONJ
crl-15729	16	15	library	library	NOUN
crl-15729	16	16	administrators	administrator	NOUN
crl-15729	16	17	,	,	PUNCT
crl-15729	16	18	but	but	CCONJ
crl-15729	16	19	also	also	ADV
crl-15729	16	20	by	by	ADP
crl-15729	16	21	librarians	librarian	NOUN
crl-15729	16	22	.	.	PUNCT
crl-15729	17	1	all	all	PRON
crl-15729	17	2	understand	understand	VERB
crl-15729	17	3	that	that	SCONJ
crl-15729	17	4	evaluating	evaluate	VERB
crl-15729	17	5	and	and	CCONJ
crl-15729	17	6	improving	improve	VERB
crl-15729	17	7	information	information	NOUN
crl-15729	17	8	services	service	NOUN
crl-15729	17	9	to	to	PART
crl-15729	17	10	meet	meet	VERB
crl-15729	17	11	user	user	NOUN
crl-15729	17	12	demands	demand	NOUN
crl-15729	17	13	is	be	AUX
crl-15729	17	14	essential	essential	ADJ
crl-15729	17	15	to	to	PART
crl-15729	17	16	successfully	successfully	ADV
crl-15729	17	17	support	support	VERB
crl-15729	17	18	the	the	DET
crl-15729	17	19	educational	educational	ADJ
crl-15729	17	20	goals	goal	NOUN
crl-15729	17	21	and	and	CCONJ
crl-15729	17	22	the	the	DET
crl-15729	17	23	daily	daily	ADJ
crl-15729	17	24	teaching	teaching	NOUN
crl-15729	17	25	and	and	CCONJ
crl-15729	17	26	learning	learn	VERB
crl-15729	17	27	activities	activity	NOUN
crl-15729	17	28	of	of	ADP
crl-15729	17	29	the	the	DET
crl-15729	17	30	institution	institution	NOUN
crl-15729	17	31	.	.	PUNCT
crl-15729	18	1	in	in	ADP
crl-15729	18	2	addition	addition	NOUN
crl-15729	18	3	,	,	PUNCT
crl-15729	18	4	as	as	SCONJ
crl-15729	18	5	information	information	NOUN
crl-15729	18	6	technologies	technology	NOUN
crl-15729	18	7	are	be	AUX
crl-15729	18	8	developing	develop	VERB
crl-15729	18	9	at	at	ADP
crl-15729	18	10	a	a	DET
crl-15729	18	11	rapid	rapid	ADJ
crl-15729	18	12	and	and	CCONJ
crl-15729	18	13	erratic	erratic	ADJ
crl-15729	18	14	pace	pace	NOUN
crl-15729	18	15	,	,	PUNCT
crl-15729	18	16	library	library	NOUN
crl-15729	18	17	services	service	NOUN
crl-15729	18	18	have	have	VERB
crl-15729	18	19	to	to	PART
crl-15729	18	20	be	be	AUX
crl-15729	18	21	evaluated	evaluate	VERB
crl-15729	18	22	constantly	constantly	ADV
crl-15729	18	23	and	and	CCONJ
crl-15729	18	24	changes	change	NOUN
crl-15729	18	25	to	to	ADP
crl-15729	18	26	service	service	NOUN
crl-15729	18	27	orientations	orientation	NOUN
crl-15729	18	28	and	and	CCONJ
crl-15729	18	29	service	service	NOUN
crl-15729	18	30	delivery	delivery	NOUN
crl-15729	18	31	mechanisms	mechanism	NOUN
crl-15729	18	32	need	need	VERB
crl-15729	18	33	to	to	PART
crl-15729	18	34	be	be	AUX
crl-15729	18	35	made	make	VERB
crl-15729	18	36	accordingly	accordingly	ADV
crl-15729	18	37	.	.	PUNCT
crl-15729	19	1	history	history	NOUN
crl-15729	19	2	and	and	CCONJ
crl-15729	19	3	evolution	evolution	NOUN
crl-15729	19	4	of	of	ADP
crl-15729	19	5	library	library	ADJ
crl-15729	19	6	assessment	assessment	NOUN
crl-15729	19	7	practices	practice	VERB
crl-15729	19	8	the	the	DET
crl-15729	19	9	beginning	beginning	NOUN
crl-15729	19	10	of	of	ADP
crl-15729	19	11	library	library	NOUN
crl-15729	19	12	service	service	NOUN
crl-15729	19	13	assessment	assessment	NOUN
crl-15729	19	14	can	can	AUX
crl-15729	19	15	be	be	AUX
crl-15729	19	16	traced	trace	VERB
crl-15729	19	17	to	to	ADP
crl-15729	19	18	the	the	DET
crl-15729	19	19	irregular	irregular	ADJ
crl-15729	19	20	collection	collection	NOUN
crl-15729	19	21	of	of	ADP
crl-15729	19	22	statistics	statistic	NOUN
crl-15729	19	23	,	,	PUNCT
crl-15729	19	24	such	such	ADJ
crl-15729	19	25	as	as	ADP
crl-15729	19	26	daily	daily	ADJ
crl-15729	19	27	circulation	circulation	NOUN
crl-15729	19	28	counts	count	NOUN
crl-15729	19	29	,	,	PUNCT
crl-15729	19	30	reference	reference	NOUN
crl-15729	19	31	questions	question	NOUN
crl-15729	19	32	answered	answer	VERB
crl-15729	19	33	,	,	PUNCT
crl-15729	19	34	books	book	NOUN
crl-15729	19	35	ordered	order	VERB
crl-15729	19	36	and	and	CCONJ
crl-15729	19	37	cataloged	catalog	VERB
crl-15729	19	38	by	by	ADP
crl-15729	19	39	day	day	NOUN
crl-15729	19	40	,	,	PUNCT
crl-15729	19	41	month	month	NOUN
crl-15729	19	42	,	,	PUNCT
crl-15729	19	43	or	or	CCONJ
crl-15729	19	44	year	year	NOUN
crl-15729	19	45	.	.	PUNCT
crl-15729	20	1	very	very	ADV
crl-15729	20	2	o	o	INTJ
crl-15729	20	3	en	en	X
crl-15729	20	4	,	,	PUNCT
crl-15729	20	5	the	the	DET
crl-15729	20	6	collected	collect	VERB
crl-15729	20	7	statistics	statistic	NOUN
crl-15729	20	8	were	be	AUX
crl-15729	20	9	considered	consider	VERB
crl-15729	20	10	the	the	DET
crl-15729	20	11	end	end	NOUN
crl-15729	20	12	results	result	NOUN
crl-15729	20	13	.	.	PUNCT
crl-15729	21	1	no	no	DET
crl-15729	21	2	further	further	ADJ
crl-15729	21	3	analysis	analysis	NOUN
crl-15729	21	4	or	or	CCONJ
crl-15729	21	5	followup	followup	NOUN
crl-15729	21	6	measures	measure	NOUN
crl-15729	21	7	were	be	AUX
crl-15729	21	8	taken	take	VERB
crl-15729	21	9	.	.	PUNCT
crl-15729	22	1	three	three	NUM
crl-15729	22	2	features	feature	NOUN
crl-15729	22	3	characterize	characterize	VERB
crl-15729	22	4	this	this	DET
crl-15729	22	5	assessment	assessment	NOUN
crl-15729	22	6	approach	approach	NOUN
crl-15729	22	7	:	:	PUNCT
crl-15729	22	8	first	first	ADV
crl-15729	22	9	,	,	PUNCT
crl-15729	22	10	it	it	PRON
crl-15729	22	11	is	be	AUX
crl-15729	22	12	a	a	DET
crl-15729	22	13	perception	perception	NOUN
crl-15729	22	14	of	of	ADP
crl-15729	22	15	the	the	DET
crl-15729	22	16	service	service	NOUN
crl-15729	22	17	provider	provider	NOUN
crl-15729	22	18	(	(	PUNCT
crl-15729	22	19	e.g.	e.g.	ADV
crl-15729	22	20	,	,	PUNCT
crl-15729	22	21	the	the	DET
crl-15729	22	22	librarians	librarian	NOUN
crl-15729	22	23	or	or	CCONJ
crl-15729	22	24	library	library	NOUN
crl-15729	22	25	staff	staff	NOUN
crl-15729	22	26	)	)	PUNCT
crl-15729	22	27	;	;	PUNCT
crl-15729	22	28	second	second	X
crl-15729	22	29	,	,	PUNCT
crl-15729	22	30	it	it	PRON
crl-15729	22	31	is	be	AUX
crl-15729	22	32	a	a	DET
crl-15729	22	33	description	description	NOUN
crl-15729	22	34	of	of	ADP
crl-15729	22	35	phenomena	phenomenon	NOUN
crl-15729	22	36	(	(	PUNCT
crl-15729	22	37	e.g.	e.g.	ADV
crl-15729	22	38	,	,	PUNCT
crl-15729	22	39	how	how	SCONJ
crl-15729	22	40	many	many	ADJ
crl-15729	22	41	books	book	NOUN
crl-15729	22	42	are	be	AUX
crl-15729	22	43	checked	check	VERB
crl-15729	22	44	out	out	ADP
crl-15729	22	45	on	on	ADP
crl-15729	22	46	a	a	DET
crl-15729	22	47	given	give	VERB
crl-15729	22	48	day	day	NOUN
crl-15729	22	49	)	)	PUNCT
crl-15729	22	50	;	;	PUNCT
crl-15729	22	51	and	and	CCONJ
crl-15729	22	52	third	third	ADV
crl-15729	22	53	,	,	PUNCT
crl-15729	22	54	it	it	PRON
crl-15729	22	55	is	be	AUX
crl-15729	22	56	a	a	DET
crl-15729	22	57	one	one	NUM
crl-15729	22	58	-	-	PUNCT
crl-15729	22	59	way	way	NOUN
crl-15729	22	60	application	application	NOUN
crl-15729	22	61	that	that	PRON
crl-15729	22	62	ends	end	VERB
crl-15729	22	63	at	at	ADP
crl-15729	22	64	statistics	statistic	NOUN
crl-15729	22	65	collection	collection	NOUN
crl-15729	22	66	.	.	PUNCT
crl-15729	23	1	although	although	SCONJ
crl-15729	23	2	it	it	PRON
crl-15729	23	3	may	may	AUX
crl-15729	23	4	provide	provide	VERB
crl-15729	23	5	managers	manager	NOUN
crl-15729	23	6	and	and	CCONJ
crl-15729	23	7	librarians	librarian	NOUN
crl-15729	23	8	with	with	ADP
crl-15729	23	9	valuable	valuable	ADJ
crl-15729	23	10	information	information	NOUN
crl-15729	23	11	(	(	PUNCT
crl-15729	23	12	e.g.	e.g.	ADV
crl-15729	23	13	,	,	PUNCT
crl-15729	23	14	the	the	DET
crl-15729	23	15	price	price	NOUN
crl-15729	23	16	increases	increase	NOUN
crl-15729	23	17	of	of	ADP
crl-15729	23	18	serials	serial	NOUN
crl-15729	23	19	over	over	ADP
crl-15729	23	20	a	a	DET
crl-15729	23	21	given	give	VERB
crl-15729	23	22	year	year	NOUN
crl-15729	23	23	)	)	PUNCT
crl-15729	23	24	,	,	PUNCT
crl-15729	23	25	these	these	DET
crl-15729	23	26	sporadic	sporadic	ADJ
crl-15729	23	27	statistics	statistic	NOUN
crl-15729	23	28	alone	alone	ADV
crl-15729	23	29	do	do	AUX
crl-15729	23	30	not	not	PART
crl-15729	23	31	provide	provide	VERB
crl-15729	23	32	any	any	DET
crl-15729	23	33	meaningful	meaningful	ADJ
crl-15729	23	34	guide	guide	NOUN
crl-15729	23	35	for	for	ADP
crl-15729	23	36	systematic	systematic	ADJ
crl-15729	23	37	service	service	NOUN
crl-15729	23	38	improvement	improvement	NOUN
crl-15729	23	39	.	.	PUNCT
crl-15729	24	1	as	as	SCONJ
crl-15729	24	2	library	library	ADJ
crl-15729	24	3	services	service	NOUN
crl-15729	24	4	began	begin	VERB
crl-15729	24	5	to	to	PART
crl-15729	24	6	develop	develop	VERB
crl-15729	24	7	in	in	ADP
crl-15729	24	8	tandem	tandem	NOUN
crl-15729	24	9	with	with	ADP
crl-15729	24	10	emerging	emerge	VERB
crl-15729	24	11	is	be	AUX
crl-15729	24	12	technologies	technology	NOUN
crl-15729	24	13	,	,	PUNCT
crl-15729	24	14	researchers	researcher	NOUN
crl-15729	24	15	in	in	ADP
crl-15729	24	16	the	the	DET
crl-15729	24	17	field	field	NOUN
crl-15729	24	18	of	of	ADP
crl-15729	24	19	lis	li	NOUN
crl-15729	24	20	,	,	PUNCT
crl-15729	24	21	as	as	ADV
crl-15729	24	22	well	well	ADV
crl-15729	24	23	as	as	ADP
crl-15729	24	24	librarians	librarian	NOUN
crl-15729	24	25	,	,	PUNCT
crl-15729	24	26	recognized	recognize	VERB
crl-15729	24	27	that	that	SCONJ
crl-15729	24	28	irregular	irregular	ADJ
crl-15729	24	29	service	service	NOUN
crl-15729	24	30	statistics	statistic	NOUN
crl-15729	24	31	alone	alone	ADV
crl-15729	24	32	are	be	AUX
crl-15729	24	33	insufficient	insufficient	ADJ
crl-15729	24	34	for	for	ADP
crl-15729	24	35	assessing	assess	VERB
crl-15729	24	36	library	library	ADJ
crl-15729	24	37	operations	operation	NOUN
crl-15729	24	38	.	.	PUNCT
crl-15729	25	1	to	to	PART
crl-15729	25	2	obtain	obtain	VERB
crl-15729	25	3	valid	valid	ADJ
crl-15729	25	4	results	result	NOUN
crl-15729	25	5	,	,	PUNCT
crl-15729	25	6	library	library	NOUN
crl-15729	25	7	users	user	NOUN
crl-15729	25	8	must	must	AUX
crl-15729	25	9	be	be	AUX
crl-15729	25	10	involved	involve	VERB
crl-15729	25	11	in	in	ADP
crl-15729	25	12	the	the	DET
crl-15729	25	13	assessment	assessment	NOUN
crl-15729	25	14	process	process	NOUN
crl-15729	25	15	.	.	PUNCT
crl-15729	26	1	subsequently	subsequently	ADV
crl-15729	26	2	,	,	PUNCT
crl-15729	26	3	a	a	DET
crl-15729	26	4	more	more	ADV
crl-15729	26	5	systematic	systematic	ADJ
crl-15729	26	6	approach	approach	NOUN
crl-15729	26	7	to	to	ADP
crl-15729	26	8	data	datum	NOUN
crl-15729	26	9	collection	collection	NOUN
crl-15729	26	10	began	begin	VERB
crl-15729	26	11	to	to	PART
crl-15729	26	12	be	be	AUX
crl-15729	26	13	researched	research	VERB
crl-15729	26	14	and	and	CCONJ
crl-15729	26	15	new	new	ADJ
crl-15729	26	16	methodologies	methodology	NOUN
crl-15729	26	17	emerged	emerge	VERB
crl-15729	26	18	.	.	PUNCT
crl-15729	27	1	data	datum	NOUN
crl-15729	27	2	collection	collection	NOUN
crl-15729	27	3	in	in	ADP
crl-15729	27	4	various	various	ADJ
crl-15729	27	5	forms	form	NOUN
crl-15729	27	6	has	have	AUX
crl-15729	27	7	now	now	ADV
crl-15729	27	8	been	be	AUX
crl-15729	27	9	applied	apply	VERB
crl-15729	27	10	in	in	ADP
crl-15729	27	11	lis	li	NOUN
crl-15729	27	12	.	.	PUNCT
crl-15729	28	1	institutionally	institutionally	ADV
crl-15729	28	2	created	create	VERB
crl-15729	28	3	surveys	survey	NOUN
crl-15729	28	4	,	,	PUNCT
crl-15729	28	5	focus	focus	NOUN
crl-15729	28	6	group	group	NOUN
crl-15729	28	7	interviews	interview	NOUN
crl-15729	28	8	,	,	PUNCT
crl-15729	28	9	and	and	CCONJ
crl-15729	28	10	complaint	complaint	NOUN
crl-15729	28	11	analysis	analysis	NOUN
crl-15729	28	12	are	be	AUX
crl-15729	28	13	just	just	ADV
crl-15729	28	14	some	some	DET
crl-15729	28	15	examples	example	NOUN
crl-15729	28	16	of	of	ADP
crl-15729	28	17	data	datum	NOUN
crl-15729	28	18	collection	collection	NOUN
crl-15729	28	19	methods	method	NOUN
crl-15729	28	20	that	that	PRON
crl-15729	28	21	have	have	AUX
crl-15729	28	22	been	be	AUX
crl-15729	28	23	employed.1	employed.1	NOUN
crl-15729	28	24	in	in	ADP
crl-15729	28	25	recent	recent	ADJ
crl-15729	28	26	years	year	NOUN
crl-15729	28	27	,	,	PUNCT
crl-15729	28	28	questionnaires	questionnaire	NOUN
crl-15729	28	29	with	with	ADP
crl-15729	28	30	different	different	ADJ
crl-15729	28	31	purposes	purpose	NOUN
crl-15729	28	32	have	have	AUX
crl-15729	28	33	been	be	AUX
crl-15729	28	34	created	create	VERB
crl-15729	28	35	and	and	CCONJ
crl-15729	28	36	used	use	VERB
crl-15729	28	37	as	as	ADP
crl-15729	28	38	an	an	DET
crl-15729	28	39	instrument	instrument	NOUN
crl-15729	28	40	and	and	CCONJ
crl-15729	28	41	the	the	DET
crl-15729	28	42	results	result	NOUN
crl-15729	28	43	have	have	AUX
crl-15729	28	44	been	be	AUX
crl-15729	28	45	reported	report	VERB
crl-15729	28	46	.	.	PUNCT
crl-15729	29	1	these	these	DET
crl-15729	29	2	questionnaires	questionnaire	NOUN
crl-15729	29	3	have	have	AUX
crl-15729	29	4	been	be	AUX
crl-15729	29	5	distributed	distribute	VERB
crl-15729	29	6	to	to	ADP
crl-15729	29	7	students	student	NOUN
crl-15729	29	8	,	,	PUNCT
crl-15729	29	9	faculty	faculty	NOUN
crl-15729	29	10	,	,	PUNCT
crl-15729	29	11	and	and	CCONJ
crl-15729	29	12	other	other	ADJ
crl-15729	29	13	library	library	NOUN
crl-15729	29	14	users	user	NOUN
crl-15729	29	15	.	.	PUNCT
crl-15729	30	1	a	a	DET
crl-15729	30	2	er	er	INTJ
crl-15729	30	3	data	datum	NOUN
crl-15729	30	4	are	be	AUX
crl-15729	30	5	collected	collect	VERB
crl-15729	30	6	,	,	PUNCT
crl-15729	30	7	they	they	PRON
crl-15729	30	8	are	be	AUX
crl-15729	30	9	o	o	PROPN
crl-15729	30	10	en	en	ADP
crl-15729	30	11	aggregated	aggregate	VERB
crl-15729	30	12	and	and	CCONJ
crl-15729	30	13	presented	present	VERB
crl-15729	30	14	in	in	ADP
crl-15729	30	15	more	more	ADV
crl-15729	30	16	interpretable	interpretable	ADJ
crl-15729	30	17	formats	format	NOUN
crl-15729	30	18	,	,	PUNCT
crl-15729	30	19	such	such	ADJ
crl-15729	30	20	as	as	ADP
crl-15729	30	21	descriptive	descriptive	ADJ
crl-15729	30	22	statistical	statistical	ADJ
crl-15729	30	23	tables	table	NOUN
crl-15729	30	24	and	and	CCONJ
crl-15729	30	25	charts	chart	NOUN
crl-15729	30	26	.	.	PUNCT
crl-15729	31	1	this	this	DET
crl-15729	31	2	method	method	NOUN
crl-15729	31	3	represents	represent	VERB
crl-15729	31	4	considerable	considerable	ADJ
crl-15729	31	5	progress	progress	NOUN
crl-15729	31	6	in	in	ADP
crl-15729	31	7	lis	li	NOUN
crl-15729	31	8	from	from	ADP
crl-15729	31	9	earlier	early	ADV
crl-15729	31	10	,	,	PUNCT
crl-15729	31	11	nonsystematic	nonsystematic	ADJ
crl-15729	31	12	statistics	statistic	NOUN
crl-15729	31	13	collection	collection	NOUN
crl-15729	31	14	in	in	ADP
crl-15729	31	15	the	the	DET
crl-15729	31	16	following	follow	VERB
crl-15729	31	17	three	three	NUM
crl-15729	31	18	ways	way	NOUN
crl-15729	31	19	:	:	PUNCT
crl-15729	32	1	1	1	X
crl-15729	32	2	.	.	X
crl-15729	33	1	it	it	PRON
crl-15729	33	2	shi	shi	PROPN
crl-15729	33	3	ed	ed	NOUN
crl-15729	33	4	from	from	ADP
crl-15729	33	5	just	just	ADV
crl-15729	33	6	the	the	DET
crl-15729	33	7	service	service	NOUN
crl-15729	33	8	provider	provider	NOUN
crl-15729	33	9	point	point	NOUN
crl-15729	33	10	of	of	ADP
crl-15729	33	11	view	view	NOUN
crl-15729	33	12	to	to	PART
crl-15729	33	13	include	include	VERB
crl-15729	33	14	the	the	DET
crl-15729	33	15	user	user	NOUN
crl-15729	33	16	’s	’s	PART
crl-15729	33	17	perspective	perspective	NOUN
crl-15729	33	18	.	.	PUNCT
crl-15729	34	1	2	2	X
crl-15729	34	2	.	.	X
crl-15729	34	3	it	it	PRON
crl-15729	34	4	indicates	indicate	VERB
crl-15729	34	5	early	early	ADJ
crl-15729	34	6	planning	planning	NOUN
crl-15729	34	7	and	and	CCONJ
crl-15729	34	8	designing	designing	NOUN
crl-15729	34	9	of	of	ADP
crl-15729	34	10	assessment	assessment	NOUN
crl-15729	34	11	activities	activity	NOUN
crl-15729	34	12	.	.	PUNCT
crl-15729	35	1	3	3	X
crl-15729	35	2	.	.	X
crl-15729	35	3	it	it	PRON
crl-15729	35	4	incorporates	incorporate	VERB
crl-15729	35	5	user	user	NOUN
crl-15729	35	6	involvement	involvement	NOUN
crl-15729	35	7	as	as	ADP
crl-15729	35	8	part	part	NOUN
crl-15729	35	9	of	of	ADP
crl-15729	35	10	assessment	assessment	NOUN
crl-15729	35	11	.	.	PUNCT
crl-15729	36	1	now	now	ADV
crl-15729	36	2	,	,	PUNCT
crl-15729	36	3	it	it	PRON
crl-15729	36	4	is	be	AUX
crl-15729	36	5	recognized	recognize	VERB
crl-15729	36	6	in	in	ADP
crl-15729	36	7	lis	li	NOUN
crl-15729	36	8	,	,	PUNCT
crl-15729	36	9	as	as	ADP
crl-15729	36	10	in	in	ADP
crl-15729	36	11	other	other	ADJ
crl-15729	36	12	service	service	NOUN
crl-15729	36	13	industries	industry	NOUN
crl-15729	36	14	,	,	PUNCT
crl-15729	36	15	that	that	SCONJ
crl-15729	36	16	user	user	NOUN
crl-15729	36	17	perceptions	perception	NOUN
crl-15729	36	18	of	of	ADP
crl-15729	36	19	service	service	NOUN
crl-15729	36	20	quality	quality	NOUN
crl-15729	36	21	,	,	PUNCT
crl-15729	36	22	user	user	NOUN
crl-15729	36	23	expectations	expectation	NOUN
crl-15729	36	24	,	,	PUNCT
crl-15729	36	25	and	and	CCONJ
crl-15729	36	26	user	user	NOUN
crl-15729	36	27	satisfaction	satisfaction	NOUN
crl-15729	36	28	are	be	AUX
crl-15729	36	29	essential	essential	ADJ
crl-15729	36	30	elements	element	NOUN
crl-15729	36	31	of	of	ADP
crl-15729	36	32	any	any	DET
crl-15729	36	33	service	service	NOUN
crl-15729	36	34	assessment	assessment	NOUN
crl-15729	36	35	activity	activity	NOUN
crl-15729	36	36	.	.	PUNCT
crl-15729	37	1	assessment	assessment	NOUN
crl-15729	37	2	theories	theory	NOUN
crl-15729	37	3	and	and	CCONJ
crl-15729	37	4	tools	tool	NOUN
crl-15729	37	5	employing	employ	VERB
crl-15729	37	6	user	user	NOUN
crl-15729	37	7	evaluation	evaluation	NOUN
crl-15729	37	8	of	of	ADP
crl-15729	37	9	library	library	NOUN
crl-15729	37	10	services	service	NOUN
crl-15729	37	11	is	be	AUX
crl-15729	37	12	now	now	ADV
crl-15729	37	13	a	a	DET
crl-15729	37	14	well	well	ADV
crl-15729	37	15	-	-	PUNCT
crl-15729	37	16	accepted	accept	VERB
crl-15729	37	17	concept	concept	NOUN
crl-15729	37	18	.	.	PUNCT
crl-15729	38	1	the	the	DET
crl-15729	38	2	number	number	NOUN
crl-15729	38	3	of	of	ADP
crl-15729	38	4	user	user	NOUN
crl-15729	38	5	studies	study	NOUN
crl-15729	38	6	increased	increase	VERB
crl-15729	38	7	greatly	greatly	ADV
crl-15729	38	8	a	a	DET
crl-15729	38	9	er	er	INTJ
crl-15729	38	10	the	the	DET
crl-15729	38	11	1980s	1980s	NUM
crl-15729	38	12	,	,	PUNCT
crl-15729	38	13	resulting	result	VERB
crl-15729	38	14	in	in	ADP
crl-15729	38	15	an	an	DET
crl-15729	38	16	enormous	enormous	ADJ
crl-15729	38	17	quantity	quantity	NOUN
crl-15729	38	18	of	of	ADP
crl-15729	38	19	data.2	data.2	VERB
crl-15729	38	20	however	however	ADV
crl-15729	38	21	,	,	PUNCT
crl-15729	38	22	libraries	library	NOUN
crl-15729	38	23	and	and	CCONJ
crl-15729	38	24	researchers	researcher	NOUN
crl-15729	38	25	now	now	ADV
crl-15729	38	26	faced	face	VERB
crl-15729	38	27	a	a	DET
crl-15729	38	28	different	different	ADJ
crl-15729	38	29	problem	problem	NOUN
crl-15729	38	30	.	.	PUNCT
crl-15729	39	1	what	what	PRON
crl-15729	39	2	could	could	AUX
crl-15729	39	3	be	be	AUX
crl-15729	39	4	done	do	VERB
crl-15729	39	5	with	with	ADP
crl-15729	39	6	the	the	DET
crl-15729	39	7	collected	collect	VERB
crl-15729	39	8	data	datum	NOUN
crl-15729	39	9	?	?	PUNCT
crl-15729	40	1	even	even	ADV
crl-15729	40	2	with	with	SCONJ
crl-15729	40	3	all	all	DET
crl-15729	40	4	the	the	DET
crl-15729	40	5	potential	potential	ADJ
crl-15729	40	6	information	information	NOUN
crl-15729	40	7	data	datum	NOUN
crl-15729	40	8	may	may	AUX
crl-15729	40	9	provide	provide	VERB
crl-15729	40	10	,	,	PUNCT
crl-15729	40	11	empirical	empirical	ADJ
crl-15729	40	12	evidence	evidence	NOUN
crl-15729	40	13	shows	show	VERB
crl-15729	40	14	that	that	SCONJ
crl-15729	40	15	massive	massive	ADJ
crl-15729	40	16	quantities	quantity	NOUN
crl-15729	40	17	of	of	ADP
crl-15729	40	18	data	datum	NOUN
crl-15729	40	19	alone	alone	ADV
crl-15729	40	20	do	do	AUX
crl-15729	40	21	not	not	PART
crl-15729	40	22	provide	provide	VERB
crl-15729	40	23	standards	standard	NOUN
crl-15729	40	24	268	268	NUM
crl-15729	40	25	college	college	NOUN
crl-15729	40	26	&	&	CCONJ
crl-15729	40	27	research	research	PROPN
crl-15729	40	28	libraries	library	NOUN
crl-15729	40	29	may	may	AUX
crl-15729	40	30	2005	2005	NUM
crl-15729	40	31	to	to	PART
crl-15729	40	32	measure	measure	VERB
crl-15729	40	33	service	service	NOUN
crl-15729	40	34	quality	quality	NOUN
crl-15729	40	35	,	,	PUNCT
crl-15729	40	36	nor	nor	CCONJ
crl-15729	40	37	do	do	AUX
crl-15729	40	38	raw	raw	ADJ
crl-15729	40	39	data	datum	NOUN
crl-15729	40	40	predict	predict	VERB
crl-15729	40	41	library	library	NOUN
crl-15729	40	42	user	user	NOUN
crl-15729	40	43	satisfaction	satisfaction	NOUN
crl-15729	40	44	or	or	CCONJ
crl-15729	40	45	suggestions	suggestion	NOUN
crl-15729	40	46	for	for	ADP
crl-15729	40	47	future	future	ADJ
crl-15729	40	48	directions	direction	NOUN
crl-15729	40	49	.	.	PUNCT
crl-15729	41	1	if	if	SCONJ
crl-15729	41	2	the	the	DET
crl-15729	41	3	intention	intention	NOUN
crl-15729	41	4	of	of	ADP
crl-15729	41	5	assessment	assessment	NOUN
crl-15729	41	6	is	be	AUX
crl-15729	41	7	to	to	PART
crl-15729	41	8	utilize	utilize	VERB
crl-15729	41	9	the	the	DET
crl-15729	41	10	outcomes	outcome	NOUN
crl-15729	41	11	to	to	PART
crl-15729	41	12	measure	measure	VERB
crl-15729	41	13	organizational	organizational	ADJ
crl-15729	41	14	effectiveness	effectiveness	NOUN
crl-15729	41	15	,	,	PUNCT
crl-15729	41	16	the	the	DET
crl-15729	41	17	tools	tool	NOUN
crl-15729	41	18	used	use	VERB
crl-15729	41	19	to	to	PART
crl-15729	41	20	perform	perform	VERB
crl-15729	41	21	such	such	DET
crl-15729	41	22	a	a	DET
crl-15729	41	23	task	task	NOUN
crl-15729	41	24	need	need	VERB
crl-15729	41	25	to	to	PART
crl-15729	41	26	be	be	AUX
crl-15729	41	27	designed	design	VERB
crl-15729	41	28	carefully	carefully	ADV
crl-15729	41	29	,	,	PUNCT
crl-15729	41	30	in	in	ADP
crl-15729	41	31	particular	particular	ADJ
crl-15729	41	32	for	for	ADP
crl-15729	41	33	library	library	NOUN
crl-15729	41	34	services	service	NOUN
crl-15729	41	35	.	.	PUNCT
crl-15729	42	1	nonacademic	nonacademic	ADJ
crl-15729	42	2	and	and	CCONJ
crl-15729	42	3	commercial	commercial	ADJ
crl-15729	42	4	information	information	NOUN
crl-15729	42	5	service	service	NOUN
crl-15729	42	6	providers	provider	NOUN
crl-15729	42	7	are	be	AUX
crl-15729	42	8	now	now	ADV
crl-15729	42	9	competing	compete	VERB
crl-15729	42	10	in	in	ADP
crl-15729	42	11	the	the	DET
crl-15729	42	12	information	information	NOUN
crl-15729	42	13	marketplace	marketplace	NOUN
crl-15729	42	14	.	.	PUNCT
crl-15729	43	1	libraries	library	NOUN
crl-15729	43	2	are	be	AUX
crl-15729	43	3	being	be	AUX
crl-15729	43	4	challenged	challenge	VERB
crl-15729	43	5	to	to	PART
crl-15729	43	6	maintain	maintain	VERB
crl-15729	43	7	cutting	cutting	NOUN
crl-15729	43	8	-	-	PUNCT
crl-15729	43	9	edge	edge	NOUN
crl-15729	43	10	is	be	AUX
crl-15729	43	11	technologies	technology	NOUN
crl-15729	43	12	.	.	PUNCT
crl-15729	44	1	the	the	DET
crl-15729	44	2	strength	strength	NOUN
crl-15729	44	3	of	of	ADP
crl-15729	44	4	academic	academic	ADJ
crl-15729	44	5	institutions	institution	NOUN
crl-15729	44	6	has	have	AUX
crl-15729	44	7	always	always	ADV
crl-15729	44	8	been	be	AUX
crl-15729	44	9	in	in	ADP
crl-15729	44	10	their	their	PRON
crl-15729	44	11	reliance	reliance	NOUN
crl-15729	44	12	on	on	ADP
crl-15729	44	13	research	research	NOUN
crl-15729	44	14	that	that	PRON
crl-15729	44	15	provides	provide	VERB
crl-15729	44	16	findings	finding	NOUN
crl-15729	44	17	to	to	PART
crl-15729	44	18	identify	identify	VERB
crl-15729	44	19	competitive	competitive	ADJ
crl-15729	44	20	advantages	advantage	NOUN
crl-15729	44	21	and	and	CCONJ
crl-15729	44	22	suggests	suggest	VERB
crl-15729	44	23	approaches	approach	NOUN
crl-15729	44	24	to	to	ADP
crl-15729	44	25	success	success	NOUN
crl-15729	44	26	.	.	PUNCT
crl-15729	45	1	please	please	INTJ
crl-15729	45	2	note	note	VERB
crl-15729	45	3	that	that	SCONJ
crl-15729	45	4	“	"	PUNCT
crl-15729	45	5	research	research	NOUN
crl-15729	45	6	”	"	PUNCT
crl-15729	45	7	implies	imply	VERB
crl-15729	45	8	the	the	DET
crl-15729	45	9	application	application	NOUN
crl-15729	45	10	of	of	ADP
crl-15729	45	11	scientific	scientific	ADJ
crl-15729	45	12	method	method	NOUN
crl-15729	45	13	and	and	CCONJ
crl-15729	45	14	should	should	AUX
crl-15729	45	15	contain	contain	VERB
crl-15729	45	16	two	two	NUM
crl-15729	45	17	key	key	ADJ
crl-15729	45	18	components	component	NOUN
crl-15729	45	19	:	:	PUNCT
crl-15729	45	20	methodology	methodology	NOUN
crl-15729	45	21	and	and	CCONJ
crl-15729	45	22	purpose	purpose	NOUN
crl-15729	45	23	.	.	PUNCT
crl-15729	46	1	the	the	DET
crl-15729	46	2	methodology	methodology	NOUN
crl-15729	46	3	component	component	NOUN
crl-15729	46	4	includes	include	VERB
crl-15729	46	5	the	the	DET
crl-15729	46	6	collection	collection	NOUN
crl-15729	46	7	and	and	CCONJ
crl-15729	46	8	analysis	analysis	NOUN
crl-15729	46	9	of	of	ADP
crl-15729	46	10	data	datum	NOUN
crl-15729	46	11	,	,	PUNCT
crl-15729	46	12	and	and	CCONJ
crl-15729	46	13	the	the	DET
crl-15729	46	14	purpose	purpose	NOUN
crl-15729	46	15	component	component	NOUN
crl-15729	46	16	includes	include	VERB
crl-15729	46	17	the	the	DET
crl-15729	46	18	formulation	formulation	NOUN
crl-15729	46	19	,	,	PUNCT
crl-15729	46	20	revision	revision	NOUN
crl-15729	46	21	,	,	PUNCT
crl-15729	46	22	and	and	CCONJ
crl-15729	46	23	rejection	rejection	NOUN
crl-15729	46	24	of	of	ADP
crl-15729	46	25	hypotheses	hypothesis	NOUN
crl-15729	46	26	.	.	PUNCT
crl-15729	47	1	conclusions	conclusion	NOUN
crl-15729	47	2	and	and	CCONJ
crl-15729	47	3	recommendations	recommendation	NOUN
crl-15729	47	4	are	be	AUX
crl-15729	47	5	then	then	ADV
crl-15729	47	6	made	make	VERB
crl-15729	47	7	based	base	VERB
crl-15729	47	8	on	on	ADP
crl-15729	47	9	analysis	analysis	NOUN
crl-15729	47	10	of	of	ADP
crl-15729	47	11	these	these	DET
crl-15729	47	12	data.3	data.3	NOUN
crl-15729	47	13	as	as	SCONJ
crl-15729	47	14	library	library	NOUN
crl-15729	47	15	service	service	NOUN
crl-15729	47	16	assessment	assessment	NOUN
crl-15729	47	17	processes	process	NOUN
crl-15729	47	18	develop	develop	VERB
crl-15729	47	19	and	and	CCONJ
crl-15729	47	20	progress	progress	VERB
crl-15729	47	21	,	,	PUNCT
crl-15729	47	22	both	both	DET
crl-15729	47	23	researchers	researcher	NOUN
crl-15729	47	24	and	and	CCONJ
crl-15729	47	25	librarians	librarian	NOUN
crl-15729	47	26	have	have	AUX
crl-15729	47	27	started	start	VERB
crl-15729	47	28	examining	examine	VERB
crl-15729	47	29	current	current	ADJ
crl-15729	47	30	practices	practice	NOUN
crl-15729	47	31	,	,	PUNCT
crl-15729	47	32	searching	search	VERB
crl-15729	47	33	for	for	ADP
crl-15729	47	34	and	and	CCONJ
crl-15729	47	35	experimenting	experiment	VERB
crl-15729	47	36	with	with	ADP
crl-15729	47	37	be	be	AUX
crl-15729	47	38	er	er	INTJ
crl-15729	47	39	assessment	assessment	NOUN
crl-15729	47	40	tools	tool	NOUN
crl-15729	47	41	.	.	PUNCT
crl-15729	48	1	one	one	NUM
crl-15729	48	2	example	example	NOUN
crl-15729	48	3	is	be	AUX
crl-15729	48	4	the	the	DET
crl-15729	48	5	growing	grow	VERB
crl-15729	48	6	participation	participation	NOUN
crl-15729	48	7	in	in	ADP
crl-15729	48	8	libqual+	libqual+	NOUN
crl-15729	48	9	™	™	NOUN
crl-15729	48	10	,	,	PUNCT
crl-15729	48	11	a	a	DET
crl-15729	48	12	library	library	NOUN
crl-15729	48	13	assessment	assessment	NOUN
crl-15729	48	14	tool	tool	NOUN
crl-15729	48	15	that	that	PRON
crl-15729	48	16	began	begin	VERB
crl-15729	48	17	at	at	ADP
crl-15729	48	18	texas	texas	PROPN
crl-15729	48	19	a&m	a&m	PROPN
crl-15729	48	20	university	university	PROPN
crl-15729	48	21	libraries	library	NOUN
crl-15729	48	22	and	and	CCONJ
crl-15729	48	23	later	later	ADV
crl-15729	48	24	partnered	partner	VERB
crl-15729	48	25	with	with	ADP
crl-15729	48	26	arl	arl	PROPN
crl-15729	48	27	,	,	PUNCT
crl-15729	48	28	and	and	CCONJ
crl-15729	48	29	now	now	ADV
crl-15729	48	30	has	have	VERB
crl-15729	48	31	hundreds	hundred	NOUN
crl-15729	48	32	of	of	ADP
crl-15729	48	33	participants.4	participants.4	NOUN
crl-15729	48	34	because	because	SCONJ
crl-15729	48	35	libqual+	libqual+	X
crl-15729	48	36	™	™	NOUN
crl-15729	48	37	is	be	AUX
crl-15729	48	38	an	an	DET
crl-15729	48	39	expansion	expansion	NOUN
crl-15729	48	40	of	of	ADP
crl-15729	48	41	servqual	servqual	ADJ
crl-15729	48	42	,	,	PUNCT
crl-15729	48	43	a	a	DET
crl-15729	48	44	marketing	marketing	NOUN
crl-15729	48	45	service	service	NOUN
crl-15729	48	46	quality	quality	NOUN
crl-15729	48	47	measure	measure	NOUN
crl-15729	48	48	now	now	ADV
crl-15729	48	49	widely	widely	ADV
crl-15729	48	50	used	use	VERB
crl-15729	48	51	in	in	ADP
crl-15729	48	52	many	many	ADJ
crl-15729	48	53	other	other	ADJ
crl-15729	48	54	fields	field	NOUN
crl-15729	48	55	,	,	PUNCT
crl-15729	48	56	the	the	DET
crl-15729	48	57	applicability	applicability	NOUN
crl-15729	48	58	of	of	ADP
crl-15729	48	59	servqual	servqual	ADJ
crl-15729	48	60	in	in	ADP
crl-15729	48	61	library	library	ADJ
crl-15729	48	62	assessment	assessment	NOUN
crl-15729	48	63	and	and	CCONJ
crl-15729	48	64	the	the	DET
crl-15729	48	65	theoretical	theoretical	ADJ
crl-15729	48	66	issues	issue	NOUN
crl-15729	48	67	and	and	CCONJ
crl-15729	48	68	practical	practical	ADJ
crl-15729	48	69	concerns	concern	NOUN
crl-15729	48	70	of	of	ADP
crl-15729	48	71	libqual+	libqual+	NOUN
crl-15729	48	72	™	™	ADJ
crl-15729	48	73	merit	merit	NOUN
crl-15729	48	74	serious	serious	ADJ
crl-15729	48	75	examination	examination	NOUN
crl-15729	48	76	.	.	PUNCT
crl-15729	49	1	research	research	NOUN
crl-15729	49	2	models	model	NOUN
crl-15729	49	3	and	and	CCONJ
crl-15729	49	4	the	the	DET
crl-15729	49	5	adaptation	adaptation	NOUN
crl-15729	49	6	of	of	ADP
crl-15729	49	7	assessment	assessment	NOUN
crl-15729	49	8	tools	tool	NOUN
crl-15729	49	9	librarians	librarian	NOUN
crl-15729	49	10	,	,	PUNCT
crl-15729	49	11	as	as	ADV
crl-15729	49	12	well	well	ADV
crl-15729	49	13	as	as	ADP
crl-15729	49	14	many	many	ADJ
crl-15729	49	15	researchers	researcher	NOUN
crl-15729	49	16	in	in	ADP
crl-15729	49	17	lis	li	NOUN
crl-15729	49	18	,	,	PUNCT
crl-15729	49	19	frequently	frequently	ADV
crl-15729	49	20	are	be	AUX
crl-15729	49	21	not	not	PART
crl-15729	49	22	exposed	expose	VERB
crl-15729	49	23	to	to	ADP
crl-15729	49	24	the	the	DET
crl-15729	49	25	concept	concept	NOUN
crl-15729	49	26	of	of	ADP
crl-15729	49	27	“	"	PUNCT
crl-15729	49	28	modeling	modeling	NOUN
crl-15729	49	29	.	.	PUNCT
crl-15729	49	30	”	"	PUNCT
crl-15729	50	1	it	it	PRON
crl-15729	50	2	would	would	AUX
crl-15729	50	3	be	be	AUX
crl-15729	50	4	useful	useful	ADJ
crl-15729	50	5	to	to	PART
crl-15729	50	6	begin	begin	VERB
crl-15729	50	7	by	by	ADP
crl-15729	50	8	understanding	understand	VERB
crl-15729	50	9	why	why	SCONJ
crl-15729	50	10	assessment	assessment	NOUN
crl-15729	50	11	activities	activity	NOUN
crl-15729	50	12	should	should	AUX
crl-15729	50	13	be	be	AUX
crl-15729	50	14	guided	guide	VERB
crl-15729	50	15	by	by	ADP
crl-15729	50	16	research	research	NOUN
crl-15729	50	17	models	model	NOUN
crl-15729	50	18	before	before	ADP
crl-15729	50	19	examining	examine	VERB
crl-15729	50	20	each	each	DET
crl-15729	50	21	model	model	NOUN
crl-15729	50	22	used	use	VERB
crl-15729	50	23	in	in	ADP
crl-15729	50	24	lis	li	NOUN
crl-15729	50	25	and	and	CCONJ
crl-15729	50	26	discussing	discuss	VERB
crl-15729	50	27	the	the	DET
crl-15729	50	28	applicability	applicability	NOUN
crl-15729	50	29	and	and	CCONJ
crl-15729	50	30	specifics	specific	NOUN
crl-15729	50	31	of	of	ADP
crl-15729	50	32	different	different	ADJ
crl-15729	50	33	conceptualizations	conceptualization	NOUN
crl-15729	50	34	.	.	PUNCT
crl-15729	51	1	why	why	SCONJ
crl-15729	51	2	modeling	modeling	NOUN
crl-15729	51	3	?	?	PUNCT
crl-15729	52	1	as	as	SCONJ
crl-15729	52	2	discussed	discuss	VERB
crl-15729	52	3	previously	previously	ADV
crl-15729	52	4	,	,	PUNCT
crl-15729	52	5	the	the	DET
crl-15729	52	6	library	library	NOUN
crl-15729	52	7	has	have	AUX
crl-15729	52	8	progressed	progress	VERB
crl-15729	52	9	from	from	ADP
crl-15729	52	10	irregular	irregular	ADJ
crl-15729	52	11	statistics	statistic	NOUN
crl-15729	52	12	collection	collection	NOUN
crl-15729	52	13	,	,	PUNCT
crl-15729	52	14	a	a	DET
crl-15729	52	15	piecemeal	piecemeal	ADJ
crl-15729	52	16	approach	approach	NOUN
crl-15729	52	17	in	in	ADP
crl-15729	52	18	evaluating	evaluate	VERB
crl-15729	52	19	services	service	NOUN
crl-15729	52	20	,	,	PUNCT
crl-15729	52	21	to	to	ADP
crl-15729	52	22	the	the	DET
crl-15729	52	23	study	study	NOUN
crl-15729	52	24	of	of	ADP
crl-15729	52	25	users	user	NOUN
crl-15729	52	26	and	and	CCONJ
crl-15729	52	27	user	user	NOUN
crl-15729	52	28	satisfaction	satisfaction	NOUN
crl-15729	52	29	,	,	PUNCT
crl-15729	52	30	to	to	ADP
crl-15729	52	31	systematic	systematic	ADJ
crl-15729	52	32	data	datum	NOUN
crl-15729	52	33	collection	collection	NOUN
crl-15729	52	34	and	and	CCONJ
crl-15729	52	35	analysis	analysis	NOUN
crl-15729	52	36	.	.	PUNCT
crl-15729	53	1	practical	practical	ADJ
crl-15729	53	2	assessment	assessment	NOUN
crl-15729	53	3	activities	activity	NOUN
crl-15729	53	4	evidently	evidently	ADV
crl-15729	53	5	underwent	undergo	VERB
crl-15729	53	6	an	an	DET
crl-15729	53	7	evolution	evolution	NOUN
crl-15729	53	8	,	,	PUNCT
crl-15729	53	9	which	which	PRON
crl-15729	53	10	placed	place	VERB
crl-15729	53	11	new	new	ADJ
crl-15729	53	12	demands	demand	NOUN
crl-15729	53	13	on	on	ADP
crl-15729	53	14	research	research	NOUN
crl-15729	53	15	obligations	obligation	NOUN
crl-15729	53	16	in	in	ADP
crl-15729	53	17	the	the	DET
crl-15729	53	18	field	field	NOUN
crl-15729	53	19	of	of	ADP
crl-15729	53	20	lis	li	NOUN
crl-15729	53	21	.	.	PUNCT
crl-15729	54	1	library	library	ADJ
crl-15729	54	2	assessment	assessment	NOUN
crl-15729	54	3	activities	activity	NOUN
crl-15729	54	4	should	should	AUX
crl-15729	54	5	not	not	PART
crl-15729	54	6	be	be	AUX
crl-15729	54	7	any	any	ADV
crl-15729	54	8	different	different	ADJ
crl-15729	54	9	from	from	ADP
crl-15729	54	10	assessment	assessment	NOUN
crl-15729	54	11	activities	activity	NOUN
crl-15729	54	12	in	in	ADP
crl-15729	54	13	other	other	ADJ
crl-15729	54	14	fields	field	NOUN
crl-15729	54	15	if	if	SCONJ
crl-15729	54	16	the	the	DET
crl-15729	54	17	findings	finding	NOUN
crl-15729	54	18	and	and	CCONJ
crl-15729	54	19	interpretations	interpretation	NOUN
crl-15729	54	20	of	of	ADP
crl-15729	54	21	data	datum	NOUN
crl-15729	54	22	from	from	ADP
crl-15729	54	23	any	any	DET
crl-15729	54	24	given	give	VERB
crl-15729	54	25	library	library	NOUN
crl-15729	54	26	are	be	AUX
crl-15729	54	27	to	to	PART
crl-15729	54	28	be	be	AUX
crl-15729	54	29	used	use	VERB
crl-15729	54	30	to	to	PART
crl-15729	54	31	generalize	generalize	VERB
crl-15729	54	32	and	and	CCONJ
crl-15729	54	33	explain	explain	VERB
crl-15729	54	34	the	the	DET
crl-15729	54	35	service	service	NOUN
crl-15729	54	36	conditions	condition	NOUN
crl-15729	54	37	and	and	CCONJ
crl-15729	54	38	predict	predict	VERB
crl-15729	54	39	service	service	NOUN
crl-15729	54	40	success	success	NOUN
crl-15729	54	41	in	in	ADP
crl-15729	54	42	library	library	ADJ
crl-15729	54	43	management	management	NOUN
crl-15729	54	44	.	.	PUNCT
crl-15729	55	1	without	without	ADP
crl-15729	55	2	rigid	rigid	ADJ
crl-15729	55	3	design	design	NOUN
crl-15729	55	4	and	and	CCONJ
crl-15729	55	5	careful	careful	ADJ
crl-15729	55	6	testing	testing	NOUN
crl-15729	55	7	of	of	ADP
crl-15729	55	8	repeated	repeat	VERB
crl-15729	55	9	practical	practical	ADJ
crl-15729	55	10	activities	activity	NOUN
crl-15729	55	11	,	,	PUNCT
crl-15729	55	12	the	the	DET
crl-15729	55	13	data	datum	NOUN
crl-15729	55	14	collected	collect	VERB
crl-15729	55	15	may	may	AUX
crl-15729	55	16	only	only	ADV
crl-15729	55	17	be	be	AUX
crl-15729	55	18	able	able	ADJ
crl-15729	55	19	to	to	PART
crl-15729	55	20	display	display	VERB
crl-15729	55	21	the	the	DET
crl-15729	55	22	phenomena	phenomenon	NOUN
crl-15729	55	23	of	of	ADP
crl-15729	55	24	one	one	NUM
crl-15729	55	25	given	give	VERB
crl-15729	55	26	service	service	NOUN
crl-15729	55	27	area	area	NOUN
crl-15729	55	28	for	for	ADP
crl-15729	55	29	one	one	NUM
crl-15729	55	30	given	give	VERB
crl-15729	55	31	period	period	NOUN
crl-15729	55	32	of	of	ADP
crl-15729	55	33	time	time	NOUN
crl-15729	55	34	and	and	CCONJ
crl-15729	55	35	thus	thus	ADV
crl-15729	55	36	unable	unable	ADJ
crl-15729	55	37	to	to	PART
crl-15729	55	38	offer	offer	VERB
crl-15729	55	39	explanations	explanation	NOUN
crl-15729	55	40	of	of	ADP
crl-15729	55	41	phenomena	phenomenon	NOUN
crl-15729	55	42	occurring	occur	VERB
crl-15729	55	43	under	under	ADP
crl-15729	55	44	different	different	ADJ
crl-15729	55	45	conditions	condition	NOUN
crl-15729	55	46	.	.	PUNCT
crl-15729	56	1	in	in	ADP
crl-15729	56	2	addition	addition	NOUN
crl-15729	56	3	,	,	PUNCT
crl-15729	56	4	a	a	DET
crl-15729	56	5	solid	solid	ADJ
crl-15729	56	6	validation	validation	NOUN
crl-15729	56	7	of	of	ADP
crl-15729	56	8	the	the	DET
crl-15729	56	9	research	research	NOUN
crl-15729	56	10	instrument	instrument	NOUN
crl-15729	56	11	,	,	PUNCT
crl-15729	56	12	as	as	ADV
crl-15729	56	13	well	well	ADV
crl-15729	56	14	as	as	ADP
crl-15729	56	15	rigid	rigid	ADJ
crl-15729	56	16	procedures	procedure	NOUN
crl-15729	56	17	upon	upon	SCONJ
crl-15729	56	18	which	which	PRON
crl-15729	56	19	the	the	DET
crl-15729	56	20	findings	finding	NOUN
crl-15729	56	21	are	be	AUX
crl-15729	56	22	based	base	VERB
crl-15729	56	23	,	,	PUNCT
crl-15729	56	24	must	must	AUX
crl-15729	56	25	be	be	AUX
crl-15729	56	26	in	in	ADP
crl-15729	56	27	place	place	NOUN
crl-15729	56	28	for	for	SCONJ
crl-15729	56	29	interpretations	interpretation	NOUN
crl-15729	56	30	to	to	PART
crl-15729	56	31	be	be	AUX
crl-15729	56	32	reliable	reliable	ADJ
crl-15729	56	33	.	.	PUNCT
crl-15729	57	1	the	the	DET
crl-15729	57	2	following	follow	VERB
crl-15729	57	3	section	section	NOUN
crl-15729	57	4	reviews	review	NOUN
crl-15729	57	5	models	model	NOUN
crl-15729	57	6	that	that	PRON
crl-15729	57	7	have	have	AUX
crl-15729	57	8	been	be	AUX
crl-15729	57	9	introduced	introduce	VERB
crl-15729	57	10	to	to	ADP
crl-15729	57	11	lis	li	NOUN
crl-15729	57	12	from	from	ADP
crl-15729	57	13	other	other	ADJ
crl-15729	57	14	fields	field	NOUN
crl-15729	57	15	.	.	PUNCT
crl-15729	58	1	full	full	ADJ
crl-15729	58	2	background	background	NOUN
crl-15729	58	3	information	information	NOUN
crl-15729	58	4	of	of	ADP
crl-15729	58	5	each	each	DET
crl-15729	58	6	model	model	NOUN
crl-15729	58	7	’s	’s	PART
crl-15729	58	8	development	development	NOUN
crl-15729	58	9	and	and	CCONJ
crl-15729	58	10	constructs	construct	NOUN
crl-15729	58	11	and	and	CCONJ
crl-15729	58	12	their	their	PRON
crl-15729	58	13	definitions	definition	NOUN
crl-15729	58	14	are	be	AUX
crl-15729	58	15	discussed	discuss	VERB
crl-15729	58	16	in	in	ADP
crl-15729	58	17	comparison	comparison	NOUN
crl-15729	58	18	with	with	ADP
crl-15729	58	19	practical	practical	ADJ
crl-15729	58	20	assessment	assessment	NOUN
crl-15729	58	21	activities	activity	NOUN
crl-15729	58	22	in	in	ADP
crl-15729	58	23	library	library	PROPN
crl-15729	58	24	se	se	PROPN
crl-15729	58	25	ings	ing	NOUN
crl-15729	58	26	.	.	PUNCT
crl-15729	59	1	servqual	servqual	PROPN
crl-15729	59	2	servqual	servqual	PROPN
crl-15729	59	3	was	be	AUX
crl-15729	59	4	first	first	ADV
crl-15729	59	5	introduced	introduce	VERB
crl-15729	59	6	to	to	PART
crl-15729	59	7	evaluate	evaluate	VERB
crl-15729	59	8	service	service	NOUN
crl-15729	59	9	quality	quality	NOUN
crl-15729	59	10	in	in	ADP
crl-15729	59	11	the	the	DET
crl-15729	59	12	field	field	NOUN
crl-15729	59	13	of	of	ADP
crl-15729	59	14	marketing	marketing	NOUN
crl-15729	59	15	in	in	ADP
crl-15729	59	16	1985.5	1985.5	NUM
crl-15729	59	17	the	the	DET
crl-15729	59	18	pioneers	pioneer	NOUN
crl-15729	59	19	who	who	PRON
crl-15729	59	20	introduced	introduce	VERB
crl-15729	59	21	servqual	servqual	ADJ
crl-15729	59	22	recognized	recognize	VERB
crl-15729	59	23	that	that	SCONJ
crl-15729	59	24	although	although	SCONJ
crl-15729	59	25	quality	quality	NOUN
crl-15729	59	26	in	in	ADP
crl-15729	59	27	tangible	tangible	ADJ
crl-15729	59	28	goods	good	NOUN
crl-15729	59	29	had	have	AUX
crl-15729	59	30	been	be	AUX
crl-15729	59	31	described	describe	VERB
crl-15729	59	32	and	and	CCONJ
crl-15729	59	33	measured	measure	VERB
crl-15729	59	34	by	by	ADP
crl-15729	59	35	marketers	marketer	NOUN
crl-15729	59	36	,	,	PUNCT
crl-15729	59	37	quality	quality	NOUN
crl-15729	59	38	in	in	ADP
crl-15729	59	39	services	service	NOUN
crl-15729	59	40	was	be	AUX
crl-15729	59	41	largely	largely	ADV
crl-15729	59	42	undefined	undefined	ADJ
crl-15729	59	43	and	and	CCONJ
crl-15729	59	44	unresearched	unresearched	ADJ
crl-15729	59	45	.	.	PUNCT
crl-15729	60	1	therefore	therefore	ADV
crl-15729	60	2	,	,	PUNCT
crl-15729	60	3	the	the	DET
crl-15729	60	4	purpose	purpose	NOUN
crl-15729	60	5	of	of	ADP
crl-15729	60	6	servqual	servqual	ADJ
crl-15729	60	7	was	be	AUX
crl-15729	60	8	to	to	ADP
crl-15729	60	9	:	:	PUNCT
crl-15729	60	10	a	a	DET
crl-15729	60	11	theory	theory	NOUN
crl-15729	60	12	-	-	PUNCT
crl-15729	60	13	guided	guide	VERB
crl-15729	60	14	approach	approach	NOUN
crl-15729	60	15	to	to	ADP
crl-15729	60	16	library	library	NOUN
crl-15729	60	17	services	service	NOUN
crl-15729	60	18	assessment	assessment	NOUN
crl-15729	60	19	269	269	NUM
crl-15729	60	20	•	•	NOUN
crl-15729	60	21	identify	identify	VERB
crl-15729	60	22	the	the	DET
crl-15729	60	23	difference(s	difference(s	NOUN
crl-15729	60	24	)	)	PUNCT
crl-15729	60	25	between	between	ADP
crl-15729	60	26	tangible	tangible	ADJ
crl-15729	60	27	goods	good	NOUN
crl-15729	60	28	(	(	PUNCT
crl-15729	60	29	e.g.	e.g.	ADV
crl-15729	60	30	,	,	PUNCT
crl-15729	60	31	a	a	DET
crl-15729	60	32	car	car	NOUN
crl-15729	60	33	or	or	CCONJ
crl-15729	60	34	a	a	DET
crl-15729	60	35	camera	camera	NOUN
crl-15729	60	36	)	)	PUNCT
crl-15729	60	37	and	and	CCONJ
crl-15729	60	38	services	service	NOUN
crl-15729	60	39	(	(	PUNCT
crl-15729	60	40	e.g.	e.g.	ADV
crl-15729	60	41	the	the	DET
crl-15729	60	42	retail	retail	ADJ
crl-15729	60	43	or	or	CCONJ
crl-15729	60	44	banking	banking	NOUN
crl-15729	60	45	industry	industry	NOUN
crl-15729	60	46	)	)	PUNCT
crl-15729	60	47	in	in	ADP
crl-15729	60	48	terms	term	NOUN
crl-15729	60	49	of	of	ADP
crl-15729	60	50	measurement	measurement	NOUN
crl-15729	60	51	of	of	ADP
crl-15729	60	52	quality	quality	NOUN
crl-15729	60	53	and	and	CCONJ
crl-15729	60	54	services	service	NOUN
crl-15729	60	55	provided	provide	VERB
crl-15729	60	56	•	•	NOUN
crl-15729	60	57	define	define	VERB
crl-15729	60	58	the	the	DET
crl-15729	60	59	measures	measure	NOUN
crl-15729	60	60	used	use	VERB
crl-15729	60	61	to	to	PART
crl-15729	60	62	operationalize	operationalize	VERB
crl-15729	60	63	the	the	DET
crl-15729	60	64	constructs	construct	NOUN
crl-15729	60	65	in	in	ADP
crl-15729	60	66	service	service	NOUN
crl-15729	60	67	quality	quality	NOUN
crl-15729	60	68	research	research	NOUN
crl-15729	60	69	•	•	NUM
crl-15729	60	70	examine	examine	VERB
crl-15729	60	71	the	the	DET
crl-15729	60	72	determinants	determinant	NOUN
crl-15729	60	73	that	that	PRON
crl-15729	60	74	characterize	characterize	VERB
crl-15729	60	75	the	the	DET
crl-15729	60	76	service	service	NOUN
crl-15729	60	77	quality	quality	NOUN
crl-15729	60	78	marketing	marketing	NOUN
crl-15729	60	79	researchers	researcher	NOUN
crl-15729	60	80	are	be	AUX
crl-15729	60	81	in	in	ADP
crl-15729	60	82	agreement	agreement	NOUN
crl-15729	60	83	most	most	ADJ
crl-15729	60	84	services	service	NOUN
crl-15729	60	85	are	be	AUX
crl-15729	60	86	comprised	comprise	VERB
crl-15729	60	87	of	of	ADP
crl-15729	60	88	multiple	multiple	ADJ
crl-15729	60	89	components	component	NOUN
crl-15729	60	90	,	,	PUNCT
crl-15729	60	91	but	but	CCONJ
crl-15729	60	92	that	that	SCONJ
crl-15729	60	93	it	it	PRON
crl-15729	60	94	differs	differ	VERB
crl-15729	60	95	considerably	considerably	ADV
crl-15729	60	96	from	from	ADP
crl-15729	60	97	tangible	tangible	ADJ
crl-15729	60	98	products.6	products.6	PROPN
crl-15729	60	99	although	although	SCONJ
crl-15729	60	100	the	the	DET
crl-15729	60	101	quality	quality	NOUN
crl-15729	60	102	of	of	ADP
crl-15729	60	103	tangible	tangible	ADJ
crl-15729	60	104	products	product	NOUN
crl-15729	60	105	usually	usually	ADV
crl-15729	60	106	can	can	AUX
crl-15729	60	107	be	be	AUX
crl-15729	60	108	measured	measure	VERB
crl-15729	60	109	objectively	objectively	ADV
crl-15729	60	110	by	by	ADP
crl-15729	60	111	indicators	indicator	NOUN
crl-15729	60	112	such	such	ADJ
crl-15729	60	113	as	as	ADP
crl-15729	60	114	durability	durability	NOUN
crl-15729	60	115	,	,	PUNCT
crl-15729	60	116	style	style	NOUN
crl-15729	60	117	,	,	PUNCT
crl-15729	60	118	color	color	NOUN
crl-15729	60	119	,	,	PUNCT
crl-15729	60	120	label	label	NOUN
crl-15729	60	121	,	,	PUNCT
crl-15729	60	122	feel	feel	NOUN
crl-15729	60	123	,	,	PUNCT
crl-15729	60	124	package	package	NOUN
crl-15729	60	125	,	,	PUNCT
crl-15729	60	126	and	and	CCONJ
crl-15729	60	127	fit	fit	ADJ
crl-15729	60	128	,	,	PUNCT
crl-15729	60	129	as	as	ADV
crl-15729	60	130	well	well	ADV
crl-15729	60	131	as	as	ADP
crl-15729	60	132	by	by	ADP
crl-15729	60	133	the	the	DET
crl-15729	60	134	number	number	NOUN
crl-15729	60	135	of	of	ADP
crl-15729	60	136	defects	defect	NOUN
crl-15729	60	137	,	,	PUNCT
crl-15729	60	138	service	service	NOUN
crl-15729	60	139	quality	quality	NOUN
crl-15729	60	140	is	be	AUX
crl-15729	60	141	an	an	DET
crl-15729	60	142	abstract	abstract	ADJ
crl-15729	60	143	and	and	CCONJ
crl-15729	60	144	elusive	elusive	ADJ
crl-15729	60	145	construct.7	construct.7	NOUN
crl-15729	60	146	another	another	DET
crl-15729	60	147	distinguishing	distinguish	VERB
crl-15729	60	148	feature	feature	NOUN
crl-15729	60	149	of	of	ADP
crl-15729	60	150	a	a	DET
crl-15729	60	151	service	service	NOUN
crl-15729	60	152	as	as	SCONJ
crl-15729	60	153	opposed	oppose	VERB
crl-15729	60	154	to	to	ADP
crl-15729	60	155	a	a	DET
crl-15729	60	156	tangible	tangible	ADJ
crl-15729	60	157	product	product	NOUN
crl-15729	60	158	is	be	AUX
crl-15729	60	159	that	that	SCONJ
crl-15729	60	160	most	most	ADJ
crl-15729	60	161	services	service	NOUN
crl-15729	60	162	are	be	AUX
crl-15729	60	163	comprised	comprise	VERB
crl-15729	60	164	of	of	ADP
crl-15729	60	165	multiple	multiple	ADJ
crl-15729	60	166	components	component	NOUN
crl-15729	60	167	and	and	CCONJ
crl-15729	60	168	each	each	DET
crl-15729	60	169	component	component	NOUN
crl-15729	60	170	may	may	AUX
crl-15729	60	171	have	have	VERB
crl-15729	60	172	its	its	PRON
crl-15729	60	173	own	own	ADJ
crl-15729	60	174	unique	unique	ADJ
crl-15729	60	175	result	result	NOUN
crl-15729	60	176	of	of	ADP
crl-15729	60	177	an	an	DET
crl-15729	60	178	outcome	outcome	NOUN
crl-15729	60	179	evaluation.8	evaluation.8	NOUN
crl-15729	60	180	constructs	construct	NOUN
crl-15729	60	181	and	and	CCONJ
crl-15729	60	182	their	their	PRON
crl-15729	60	183	definitions	definition	NOUN
crl-15729	60	184	as	as	ADP
crl-15729	60	185	servqual	servqual	ADJ
crl-15729	60	186	was	be	AUX
crl-15729	60	187	designed	design	VERB
crl-15729	60	188	to	to	PART
crl-15729	60	189	measure	measure	VERB
crl-15729	60	190	service	service	NOUN
crl-15729	60	191	quality	quality	NOUN
crl-15729	60	192	,	,	PUNCT
crl-15729	60	193	the	the	DET
crl-15729	60	194	term	term	NOUN
crl-15729	60	195	“	"	PUNCT
crl-15729	60	196	service	service	NOUN
crl-15729	60	197	quality	quality	NOUN
crl-15729	60	198	”	"	PUNCT
crl-15729	60	199	is	be	AUX
crl-15729	60	200	a	a	DET
crl-15729	60	201	major	major	ADJ
crl-15729	60	202	construct	construct	NOUN
crl-15729	60	203	in	in	ADP
crl-15729	60	204	servqual	servqual	ADJ
crl-15729	60	205	research	research	NOUN
crl-15729	60	206	.	.	PUNCT
crl-15729	61	1	a.	a.	NOUN
crl-15729	61	2	parasuraman	parasuraman	PROPN
crl-15729	61	3	,	,	PUNCT
crl-15729	61	4	leonard	leonard	PROPN
crl-15729	61	5	l.	l.	PROPN
crl-15729	61	6	berry	berry	PROPN
crl-15729	61	7	,	,	PUNCT
crl-15729	61	8	and	and	CCONJ
crl-15729	61	9	valarie	valarie	PROPN
crl-15729	61	10	a.	a.	PROPN
crl-15729	61	11	zeitheml	zeitheml	PROPN
crl-15729	61	12	described	describe	VERB
crl-15729	61	13	service	service	NOUN
crl-15729	61	14	quality	quality	NOUN
crl-15729	61	15	as	as	ADP
crl-15729	61	16	being	be	AUX
crl-15729	61	17	characterized	characterize	VERB
crl-15729	61	18	by	by	ADP
crl-15729	61	19	three	three	NUM
crl-15729	61	20	themes	theme	NOUN
crl-15729	61	21	:	:	PUNCT
crl-15729	61	22	•	•	PUNCT
crl-15729	61	23	service	service	NOUN
crl-15729	61	24	quality	quality	NOUN
crl-15729	61	25	is	be	AUX
crl-15729	61	26	more	more	ADV
crl-15729	61	27	difficult	difficult	ADJ
crl-15729	61	28	for	for	SCONJ
crl-15729	61	29	the	the	DET
crl-15729	61	30	consumer	consumer	NOUN
crl-15729	61	31	to	to	PART
crl-15729	61	32	evaluate	evaluate	VERB
crl-15729	61	33	than	than	ADP
crl-15729	61	34	(	(	PUNCT
crl-15729	61	35	tangible	tangible	ADJ
crl-15729	61	36	)	)	PUNCT
crl-15729	61	37	goods	good	NOUN
crl-15729	61	38	quality	quality	NOUN
crl-15729	61	39	.	.	PUNCT
crl-15729	62	1	•	•	NUM
crl-15729	62	2	service	service	NOUN
crl-15729	62	3	quality	quality	NOUN
crl-15729	62	4	perceptions	perception	NOUN
crl-15729	62	5	result	result	VERB
crl-15729	62	6	from	from	ADP
crl-15729	62	7	a	a	DET
crl-15729	62	8	comparison	comparison	NOUN
crl-15729	62	9	of	of	ADP
crl-15729	62	10	consumer	consumer	NOUN
crl-15729	62	11	expectations	expectation	NOUN
crl-15729	62	12	with	with	ADP
crl-15729	62	13	actual	actual	ADJ
crl-15729	62	14	service	service	NOUN
crl-15729	62	15	performance	performance	NOUN
crl-15729	62	16	.	.	PUNCT
crl-15729	63	1	•	•	NUM
crl-15729	63	2	service	service	NOUN
crl-15729	63	3	quality	quality	NOUN
crl-15729	63	4	evaluations	evaluation	NOUN
crl-15729	63	5	are	be	AUX
crl-15729	63	6	not	not	PART
crl-15729	63	7	made	make	VERB
crl-15729	63	8	solely	solely	ADV
crl-15729	63	9	on	on	ADP
crl-15729	63	10	the	the	DET
crl-15729	63	11	outcome	outcome	NOUN
crl-15729	63	12	of	of	ADP
crl-15729	63	13	a	a	DET
crl-15729	63	14	service	service	NOUN
crl-15729	63	15	;	;	PUNCT
crl-15729	63	16	they	they	PRON
crl-15729	63	17	also	also	ADV
crl-15729	63	18	involve	involve	VERB
crl-15729	63	19	evaluations	evaluation	NOUN
crl-15729	63	20	of	of	ADP
crl-15729	63	21	the	the	DET
crl-15729	63	22	process	process	NOUN
crl-15729	63	23	of	of	ADP
crl-15729	63	24	service	service	NOUN
crl-15729	63	25	delivery.9	delivery.9	PROPN
crl-15729	63	26	the	the	DET
crl-15729	63	27	first	first	ADJ
crl-15729	63	28	theme	theme	NOUN
crl-15729	63	29	is	be	AUX
crl-15729	63	30	evidenced	evidence	VERB
crl-15729	63	31	by	by	ADP
crl-15729	63	32	research	research	NOUN
crl-15729	63	33	findings	finding	NOUN
crl-15729	63	34	in	in	ADP
crl-15729	63	35	varied	varied	ADJ
crl-15729	63	36	fields	field	NOUN
crl-15729	63	37	;	;	PUNCT
crl-15729	63	38	examples	example	NOUN
crl-15729	63	39	include	include	VERB
crl-15729	63	40	library	library	NOUN
crl-15729	63	41	services	service	NOUN
crl-15729	63	42	,	,	PUNCT
crl-15729	63	43	higher	high	ADJ
crl-15729	63	44	education	education	NOUN
crl-15729	63	45	,	,	PUNCT
crl-15729	63	46	health	health	NOUN
crl-15729	63	47	care	care	NOUN
crl-15729	63	48	,	,	PUNCT
crl-15729	63	49	and	and	CCONJ
crl-15729	63	50	professional	professional	ADJ
crl-15729	63	51	consulting.10–13	consulting.10–13	VERB
crl-15729	63	52	the	the	DET
crl-15729	63	53	second	second	ADJ
crl-15729	63	54	theme	theme	NOUN
crl-15729	63	55	defines	define	NOUN
crl-15729	63	56	service	service	NOUN
crl-15729	63	57	quality	quality	NOUN
crl-15729	63	58	as	as	ADP
crl-15729	63	59	a	a	DET
crl-15729	63	60	result	result	NOUN
crl-15729	63	61	of	of	ADP
crl-15729	63	62	the	the	DET
crl-15729	63	63	consumer	consumer	NOUN
crl-15729	63	64	’s	’s	PART
crl-15729	63	65	subjective	subjective	ADJ
crl-15729	63	66	comparison	comparison	NOUN
crl-15729	63	67	of	of	ADP
crl-15729	63	68	his	his	PRON
crl-15729	63	69	or	or	CCONJ
crl-15729	63	70	her	her	PRON
crl-15729	63	71	preconsumption	preconsumption	NOUN
crl-15729	63	72	expectations	expectation	NOUN
crl-15729	63	73	of	of	ADP
crl-15729	63	74	the	the	DET
crl-15729	63	75	service	service	NOUN
crl-15729	63	76	with	with	ADP
crl-15729	63	77	the	the	DET
crl-15729	63	78	actual	actual	ADJ
crl-15729	63	79	experience	experience	NOUN
crl-15729	63	80	of	of	ADP
crl-15729	63	81	the	the	DET
crl-15729	63	82	service	service	NOUN
crl-15729	63	83	consumed	consume	VERB
crl-15729	63	84	.	.	PUNCT
crl-15729	64	1	please	please	INTJ
crl-15729	64	2	note	note	VERB
crl-15729	64	3	this	this	DET
crl-15729	64	4	definition	definition	NOUN
crl-15729	64	5	coincides	coincide	VERB
crl-15729	64	6	with	with	ADP
crl-15729	64	7	the	the	DET
crl-15729	64	8	definition	definition	NOUN
crl-15729	64	9	of	of	ADP
crl-15729	64	10	customer	customer	NOUN
crl-15729	64	11	satisfaction	satisfaction	NOUN
crl-15729	64	12	in	in	ADP
crl-15729	64	13	marketing	marketing	NOUN
crl-15729	64	14	literature	literature	NOUN
crl-15729	64	15	,	,	PUNCT
crl-15729	64	16	which	which	PRON
crl-15729	64	17	is	be	AUX
crl-15729	64	18	discussed	discuss	VERB
crl-15729	64	19	in	in	ADP
crl-15729	64	20	the	the	DET
crl-15729	64	21	next	next	ADJ
crl-15729	64	22	section	section	NOUN
crl-15729	64	23	of	of	ADP
crl-15729	64	24	this	this	DET
crl-15729	64	25	study	study	NOUN
crl-15729	64	26	.	.	PUNCT
crl-15729	65	1	the	the	DET
crl-15729	65	2	third	third	ADJ
crl-15729	65	3	theme	theme	NOUN
crl-15729	65	4	distinguishes	distinguish	VERB
crl-15729	65	5	the	the	DET
crl-15729	65	6	quality	quality	NOUN
crl-15729	65	7	of	of	ADP
crl-15729	65	8	service	service	NOUN
crl-15729	65	9	contents	content	NOUN
crl-15729	65	10	from	from	ADP
crl-15729	65	11	the	the	DET
crl-15729	65	12	service	service	NOUN
crl-15729	65	13	delivery	delivery	NOUN
crl-15729	65	14	process	process	NOUN
crl-15729	65	15	.	.	PUNCT
crl-15729	66	1	for	for	ADP
crl-15729	66	2	example	example	NOUN
crl-15729	66	3	,	,	PUNCT
crl-15729	66	4	the	the	DET
crl-15729	66	5	service	service	NOUN
crl-15729	66	6	content	content	NOUN
crl-15729	66	7	of	of	ADP
crl-15729	66	8	a	a	DET
crl-15729	66	9	class	class	NOUN
crl-15729	66	10	offered	offer	VERB
crl-15729	66	11	by	by	ADP
crl-15729	66	12	a	a	DET
crl-15729	66	13	college	college	NOUN
crl-15729	66	14	refers	refer	VERB
crl-15729	66	15	to	to	ADP
crl-15729	66	16	the	the	DET
crl-15729	66	17	contents	content	NOUN
crl-15729	66	18	of	of	ADP
crl-15729	66	19	the	the	DET
crl-15729	66	20	lecture	lecture	NOUN
crl-15729	66	21	,	,	PUNCT
crl-15729	66	22	its	its	PRON
crl-15729	66	23	comprehensiveness	comprehensiveness	NOUN
crl-15729	66	24	,	,	PUNCT
crl-15729	66	25	coverage	coverage	NOUN
crl-15729	66	26	,	,	PUNCT
crl-15729	66	27	and	and	CCONJ
crl-15729	66	28	so	so	ADV
crl-15729	66	29	on	on	ADV
crl-15729	66	30	.	.	PUNCT
crl-15729	67	1	on	on	ADP
crl-15729	67	2	the	the	DET
crl-15729	67	3	other	other	ADJ
crl-15729	67	4	hand	hand	NOUN
crl-15729	67	5	,	,	PUNCT
crl-15729	67	6	the	the	DET
crl-15729	67	7	quality	quality	NOUN
crl-15729	67	8	of	of	ADP
crl-15729	67	9	the	the	DET
crl-15729	67	10	service	service	NOUN
crl-15729	67	11	delivery	delivery	NOUN
crl-15729	67	12	process	process	NOUN
crl-15729	67	13	for	for	ADP
crl-15729	67	14	this	this	DET
crl-15729	67	15	class	class	NOUN
crl-15729	67	16	may	may	AUX
crl-15729	67	17	include	include	VERB
crl-15729	67	18	the	the	DET
crl-15729	67	19	teaching	teaching	NOUN
crl-15729	67	20	mechanism	mechanism	NOUN
crl-15729	67	21	used	use	VERB
crl-15729	67	22	by	by	ADP
crl-15729	67	23	the	the	DET
crl-15729	67	24	professor	professor	NOUN
crl-15729	67	25	,	,	PUNCT
crl-15729	67	26	the	the	DET
crl-15729	67	27	format	format	NOUN
crl-15729	67	28	of	of	ADP
crl-15729	67	29	instruction	instruction	NOUN
crl-15729	67	30	(	(	PUNCT
crl-15729	67	31	distance	distance	NOUN
crl-15729	67	32	learning	learning	NOUN
crl-15729	67	33	,	,	PUNCT
crl-15729	67	34	classroom	classroom	NOUN
crl-15729	67	35	teaching	teaching	NOUN
crl-15729	67	36	)	)	PUNCT
crl-15729	67	37	,	,	PUNCT
crl-15729	67	38	and	and	CCONJ
crl-15729	67	39	so	so	ADV
crl-15729	67	40	on	on	ADV
crl-15729	67	41	.	.	PUNCT
crl-15729	68	1	disconfirmation	disconfirmation	NOUN
crl-15729	68	2	theory	theory	NOUN
crl-15729	68	3	the	the	DET
crl-15729	68	4	most	most	ADV
crl-15729	68	5	popular	popular	ADJ
crl-15729	68	6	and	and	CCONJ
crl-15729	68	7	widely	widely	ADV
crl-15729	68	8	used	use	VERB
crl-15729	68	9	model	model	NOUN
crl-15729	68	10	for	for	ADP
crl-15729	68	11	studying	study	VERB
crl-15729	68	12	customer	customer	NOUN
crl-15729	68	13	satisfaction	satisfaction	NOUN
crl-15729	68	14	and	and	CCONJ
crl-15729	68	15	dissatisfaction	dissatisfaction	NOUN
crl-15729	68	16	(	(	PUNCT
crl-15729	68	17	cs	cs	PROPN
crl-15729	68	18	/	/	SYM
crl-15729	68	19	d	d	NOUN
crl-15729	68	20	)	)	PUNCT
crl-15729	68	21	,	,	PUNCT
crl-15729	68	22	disconfirmation	disconfirmation	NOUN
crl-15729	68	23	of	of	ADP
crl-15729	68	24	expectations	expectation	NOUN
crl-15729	68	25	,	,	PUNCT
crl-15729	68	26	is	be	AUX
crl-15729	68	27	derived	derive	VERB
crl-15729	68	28	from	from	ADP
crl-15729	68	29	the	the	DET
crl-15729	68	30	field	field	NOUN
crl-15729	68	31	of	of	ADP
crl-15729	68	32	marketing	marketing	NOUN
crl-15729	68	33	.	.	PUNCT
crl-15729	69	1	the	the	DET
crl-15729	69	2	original	original	ADJ
crl-15729	69	3	concept	concept	NOUN
crl-15729	69	4	of	of	ADP
crl-15729	69	5	disconfirmation	disconfirmation	NOUN
crl-15729	69	6	theory	theory	NOUN
crl-15729	69	7	posits	posit	NOUN
crl-15729	69	8	that	that	PRON
crl-15729	69	9	customers	customer	NOUN
crl-15729	69	10	evaluate	evaluate	VERB
crl-15729	69	11	the	the	DET
crl-15729	69	12	merchandise	merchandise	NOUN
crl-15729	69	13	and	and	CCONJ
crl-15729	69	14	the	the	DET
crl-15729	69	15	purchase	purchase	NOUN
crl-15729	69	16	experience	experience	NOUN
crl-15729	69	17	based	base	VERB
crl-15729	69	18	on	on	ADP
crl-15729	69	19	some	some	DET
crl-15729	69	20	cognitive	cognitive	ADJ
crl-15729	69	21	standards	standard	NOUN
crl-15729	69	22	before	before	SCONJ
crl-15729	69	23	the	the	DET
crl-15729	69	24	purchase	purchase	NOUN
crl-15729	69	25	is	be	AUX
crl-15729	69	26	made	make	VERB
crl-15729	69	27	,	,	PUNCT
crl-15729	69	28	such	such	ADJ
crl-15729	69	29	as	as	ADP
crl-15729	69	30	expectations	expectation	NOUN
crl-15729	69	31	.	.	PUNCT
crl-15729	70	1	cs	cs	PROPN
crl-15729	70	2	/	/	SYM
crl-15729	70	3	d	d	NOUN
crl-15729	70	4	results	result	VERB
crl-15729	70	5	from	from	ADP
crl-15729	70	6	a	a	DET
crl-15729	70	7	comparison	comparison	NOUN
crl-15729	70	8	with	with	ADP
crl-15729	70	9	the	the	DET
crl-15729	70	10	merchandise	merchandise	NOUN
crl-15729	70	11	purchased	purchase	VERB
crl-15729	70	12	,	,	PUNCT
crl-15729	70	13	indicating	indicate	VERB
crl-15729	70	14	whether	whether	SCONJ
crl-15729	70	15	it	it	PRON
crl-15729	70	16	is	be	AUX
crl-15729	70	17	be	be	AUX
crl-15729	70	18	er	er	INTJ
crl-15729	70	19	than	than	ADP
crl-15729	70	20	or	or	CCONJ
crl-15729	70	21	less	less	ADJ
crl-15729	70	22	than	than	ADP
crl-15729	70	23	what	what	PRON
crl-15729	70	24	was	be	AUX
crl-15729	70	25	expected	expect	VERB
crl-15729	70	26	.	.	PUNCT
crl-15729	71	1	basically	basically	ADV
crl-15729	71	2	,	,	PUNCT
crl-15729	71	3	the	the	DET
crl-15729	71	4	disconfirmation	disconfirmation	NOUN
crl-15729	71	5	of	of	ADP
crl-15729	71	6	expectation	expectation	NOUN
crl-15729	71	7	paradigm	paradigm	NOUN
crl-15729	71	8	conceptualizes	conceptualize	VERB
crl-15729	71	9	cs	cs	PROPN
crl-15729	71	10	/	/	SYM
crl-15729	71	11	d	d	NOUN
crl-15729	71	12	as	as	ADP
crl-15729	71	13	the	the	DET
crl-15729	71	14	following	follow	VERB
crl-15729	71	15	process	process	NOUN
crl-15729	71	16	:	:	PUNCT
crl-15729	71	17	disconfirmation	disconfirmation	NOUN
crl-15729	71	18	is	be	AUX
crl-15729	71	19	the	the	DET
crl-15729	71	20	customer	customer	NOUN
crl-15729	71	21	’s	’s	PART
crl-15729	71	22	evaluation	evaluation	NOUN
crl-15729	71	23	of	of	ADP
crl-15729	71	24	a	a	DET
crl-15729	71	25	product	product	NOUN
crl-15729	71	26	’s	’s	PART
crl-15729	71	27	performance	performance	NOUN
crl-15729	71	28	relative	relative	ADJ
crl-15729	71	29	to	to	ADP
crl-15729	71	30	his	his	PRON
crl-15729	71	31	or	or	CCONJ
crl-15729	71	32	her	her	PRON
crl-15729	71	33	expectations	expectation	NOUN
crl-15729	71	34	.	.	PUNCT
crl-15729	72	1	when	when	SCONJ
crl-15729	72	2	performance	performance	NOUN
crl-15729	72	3	is	be	AUX
crl-15729	72	4	greater	great	ADJ
crl-15729	72	5	than	than	ADP
crl-15729	72	6	expectation	expectation	NOUN
crl-15729	72	7	,	,	PUNCT
crl-15729	72	8	resulting	result	VERB
crl-15729	72	9	in	in	ADP
crl-15729	72	10	positive	positive	ADJ
crl-15729	72	11	disconfirmation	disconfirmation	NOUN
crl-15729	72	12	,	,	PUNCT
crl-15729	72	13	customers	customer	NOUN
crl-15729	72	14	are	be	AUX
crl-15729	72	15	satisfied	satisfied	ADJ
crl-15729	72	16	.	.	PUNCT
crl-15729	73	1	when	when	SCONJ
crl-15729	73	2	performance	performance	NOUN
crl-15729	73	3	falls	fall	VERB
crl-15729	73	4	short	short	ADV
crl-15729	73	5	of	of	ADP
crl-15729	73	6	expectations	expectation	NOUN
crl-15729	73	7	,	,	PUNCT
crl-15729	73	8	resulting	result	VERB
crl-15729	73	9	in	in	ADP
crl-15729	73	10	negative	negative	ADJ
crl-15729	73	11	disconfirmation	disconfirmation	NOUN
crl-15729	73	12	,	,	PUNCT
crl-15729	73	13	customers	customer	NOUN
crl-15729	73	14	are	be	AUX
crl-15729	73	15	dissatisfied	dissatisfied	ADJ
crl-15729	73	16	.	.	PUNCT
crl-15729	74	1	confirmation	confirmation	NOUN
crl-15729	74	2	occurs	occur	VERB
crl-15729	74	3	when	when	SCONJ
crl-15729	74	4	performance	performance	NOUN
crl-15729	74	5	and	and	CCONJ
crl-15729	74	6	expectations	expectation	NOUN
crl-15729	74	7	correspond	correspond	VERB
crl-15729	74	8	,	,	PUNCT
crl-15729	74	9	resulting	result	VERB
crl-15729	74	10	in	in	ADP
crl-15729	74	11	moderate	moderate	ADJ
crl-15729	74	12	satisfaction	satisfaction	NOUN
crl-15729	74	13	or	or	CCONJ
crl-15729	74	14	indifference.14	indifference.14	NOUN
crl-15729	74	15	although	although	SCONJ
crl-15729	74	16	the	the	DET
crl-15729	74	17	disconfirmation	disconfirmation	NOUN
crl-15729	74	18	of	of	ADP
crl-15729	74	19	expectation	expectation	NOUN
crl-15729	74	20	paradigm	paradigm	NOUN
crl-15729	74	21	is	be	AUX
crl-15729	74	22	still	still	ADV
crl-15729	74	23	the	the	DET
crl-15729	74	24	most	most	ADV
crl-15729	74	25	widely	widely	ADV
crl-15729	74	26	used	use	VERB
crl-15729	74	27	model	model	NOUN
crl-15729	74	28	for	for	ADP
crl-15729	74	29	studying	study	VERB
crl-15729	74	30	cs	cs	PROPN
crl-15729	74	31	/	/	SYM
crl-15729	74	32	d	d	PROPN
crl-15729	74	33	,	,	PUNCT
crl-15729	74	34	http	http	ADJ
crl-15729	74	35	:	:	PUNCT
crl-15729	74	36	indifference.14	indifference.14	PROPN
crl-15729	74	37	270	270	NUM
crl-15729	74	38	college	college	PROPN
crl-15729	74	39	&	&	CCONJ
crl-15729	74	40	research	research	PROPN
crl-15729	74	41	libraries	library	NOUN
crl-15729	74	42	may	may	AUX
crl-15729	74	43	2005	2005	NUM
crl-15729	74	44	it	it	PRON
crl-15729	74	45	has	have	AUX
crl-15729	74	46	been	be	AUX
crl-15729	74	47	criticized	criticize	VERB
crl-15729	74	48	for	for	ADP
crl-15729	74	49	its	its	PRON
crl-15729	74	50	limitations	limitation	NOUN
crl-15729	74	51	.	.	PUNCT
crl-15729	75	1	marketers	marketer	NOUN
crl-15729	75	2	have	have	AUX
crl-15729	75	3	found	find	VERB
crl-15729	75	4	that	that	SCONJ
crl-15729	75	5	expectation	expectation	NOUN
crl-15729	75	6	may	may	AUX
crl-15729	75	7	not	not	PART
crl-15729	75	8	always	always	ADV
crl-15729	75	9	be	be	AUX
crl-15729	75	10	the	the	DET
crl-15729	75	11	best	good	ADJ
crl-15729	75	12	prepurchase	prepurchase	ADJ
crl-15729	75	13	standard	standard	NOUN
crl-15729	75	14	to	to	PART
crl-15729	75	15	predict	predict	VERB
crl-15729	75	16	the	the	DET
crl-15729	75	17	influences	influence	NOUN
crl-15729	75	18	on	on	ADP
crl-15729	75	19	the	the	DET
crl-15729	75	20	customer	customer	NOUN
crl-15729	75	21	’s	’s	PART
crl-15729	75	22	evaluation	evaluation	NOUN
crl-15729	75	23	of	of	ADP
crl-15729	75	24	the	the	DET
crl-15729	75	25	purchases	purchase	NOUN
crl-15729	75	26	.	.	PUNCT
crl-15729	76	1	alternatives	alternative	NOUN
crl-15729	76	2	have	have	AUX
crl-15729	76	3	been	be	AUX
crl-15729	76	4	researched	research	VERB
crl-15729	76	5	and	and	CCONJ
crl-15729	76	6	findings	finding	NOUN
crl-15729	76	7	have	have	AUX
crl-15729	76	8	been	be	AUX
crl-15729	76	9	reported	report	VERB
crl-15729	76	10	.	.	PUNCT
crl-15729	77	1	for	for	ADP
crl-15729	77	2	example	example	NOUN
crl-15729	77	3	,	,	PUNCT
crl-15729	77	4	desire	desire	NOUN
crl-15729	77	5	as	as	SCONJ
crl-15729	77	6	a	a	DET
crl-15729	77	7	prepurchase	prepurchase	ADJ
crl-15729	77	8	standard	standard	NOUN
crl-15729	77	9	was	be	AUX
crl-15729	77	10	reported	report	VERB
crl-15729	77	11	to	to	PART
crl-15729	77	12	be	be	AUX
crl-15729	77	13	a	a	DET
crl-15729	77	14	more	more	ADV
crl-15729	77	15	powerful	powerful	ADJ
crl-15729	77	16	predictor	predictor	NOUN
crl-15729	77	17	than	than	ADP
crl-15729	77	18	expectation	expectation	NOUN
crl-15729	77	19	in	in	ADP
crl-15729	77	20	certain	certain	ADJ
crl-15729	77	21	purchasing	purchasing	NOUN
crl-15729	77	22	situations.15	situations.15	NOUN
crl-15729	77	23	in	in	ADP
crl-15729	77	24	studying	study	VERB
crl-15729	77	25	library	library	NOUN
crl-15729	77	26	user	user	NOUN
crl-15729	77	27	satisfaction	satisfaction	NOUN
crl-15729	77	28	,	,	PUNCT
crl-15729	77	29	information	information	NOUN
crl-15729	77	30	needs	need	NOUN
crl-15729	77	31	may	may	AUX
crl-15729	77	32	be	be	AUX
crl-15729	77	33	a	a	DET
crl-15729	77	34	be	be	AUX
crl-15729	77	35	er	er	INTJ
crl-15729	77	36	prepurchase	prepurchase	ADJ
crl-15729	77	37	standard	standard	NOUN
crl-15729	77	38	to	to	PART
crl-15729	77	39	apply	apply	VERB
crl-15729	77	40	in	in	ADP
crl-15729	77	41	disconfirmation	disconfirmation	NOUN
crl-15729	77	42	model.16	model.16	PROPN
crl-15729	77	43	constructs	construct	NOUN
crl-15729	77	44	and	and	CCONJ
crl-15729	77	45	their	their	PRON
crl-15729	77	46	definitions	definition	NOUN
crl-15729	77	47	as	as	ADP
crl-15729	77	48	the	the	DET
crl-15729	77	49	basic	basic	ADJ
crl-15729	77	50	concept	concept	NOUN
crl-15729	77	51	of	of	ADP
crl-15729	77	52	the	the	DET
crl-15729	77	53	disconfirmation	disconfirmation	NOUN
crl-15729	77	54	model	model	NOUN
crl-15729	77	55	describes	describe	VERB
crl-15729	77	56	cs	cs	PROPN
crl-15729	77	57	/	/	SYM
crl-15729	77	58	d	d	PROPN
crl-15729	77	59	as	as	ADP
crl-15729	77	60	an	an	DET
crl-15729	77	61	evaluative	evaluative	ADJ
crl-15729	77	62	comparison	comparison	NOUN
crl-15729	77	63	process	process	NOUN
crl-15729	77	64	between	between	ADP
crl-15729	77	65	a	a	DET
crl-15729	77	66	customer	customer	NOUN
crl-15729	77	67	’s	’s	PART
crl-15729	77	68	preand	preand	NOUN
crl-15729	77	69	postpurchase	postpurchase	PROPN
crl-15729	77	70	experience	experience	NOUN
crl-15729	77	71	,	,	PUNCT
crl-15729	77	72	three	three	NUM
crl-15729	77	73	major	major	ADJ
crl-15729	77	74	components	component	NOUN
crl-15729	77	75	are	be	AUX
crl-15729	77	76	evident	evident	ADJ
crl-15729	77	77	:	:	PUNCT
crl-15729	77	78	•	•	NUM
crl-15729	77	79	prepurchase	prepurchase	ADJ
crl-15729	77	80	standards	standard	NOUN
crl-15729	77	81	,	,	PUNCT
crl-15729	77	82	also	also	ADV
crl-15729	77	83	referred	refer	VERB
crl-15729	77	84	to	to	ADP
crl-15729	77	85	in	in	ADP
crl-15729	77	86	marketing	marketing	NOUN
crl-15729	77	87	literature	literature	NOUN
crl-15729	77	88	as	as	ADP
crl-15729	77	89	disconfirmation	disconfirmation	PROPN
crl-15729	77	90	standard	standard	ADJ
crl-15729	77	91	•	•	NUM
crl-15729	77	92	perceived	perceive	VERB
crl-15729	77	93	performance	performance	NOUN
crl-15729	77	94	•	•	ADP
crl-15729	77	95	disconfirmation	disconfirmation	NOUN
crl-15729	77	96	disconfirmation	disconfirmation	NOUN
crl-15729	77	97	standard	standard	NOUN
crl-15729	77	98	as	as	SCONJ
crl-15729	77	99	discussed	discuss	VERB
crl-15729	77	100	earlier	early	ADV
crl-15729	77	101	,	,	PUNCT
crl-15729	77	102	expectation	expectation	NOUN
crl-15729	77	103	is	be	AUX
crl-15729	77	104	currently	currently	ADV
crl-15729	77	105	the	the	DET
crl-15729	77	106	most	most	ADV
crl-15729	77	107	widely	widely	ADV
crl-15729	77	108	used	use	VERB
crl-15729	77	109	disconfirmation	disconfirmation	NOUN
crl-15729	77	110	standard	standard	NOUN
crl-15729	77	111	.	.	PUNCT
crl-15729	78	1	in	in	ADP
crl-15729	78	2	behavioral	behavioral	ADJ
crl-15729	78	3	science	science	NOUN
crl-15729	78	4	and	and	CCONJ
crl-15729	78	5	marketing	marketing	NOUN
crl-15729	78	6	,	,	PUNCT
crl-15729	78	7	definitions	definition	NOUN
crl-15729	78	8	of	of	ADP
crl-15729	78	9	expectations	expectation	NOUN
crl-15729	78	10	can	can	AUX
crl-15729	78	11	be	be	AUX
crl-15729	78	12	divided	divide	VERB
crl-15729	78	13	into	into	ADP
crl-15729	78	14	three	three	NUM
crl-15729	78	15	categories	category	NOUN
crl-15729	78	16	.	.	PUNCT
crl-15729	79	1	1	1	X
crl-15729	79	2	.	.	X
crl-15729	79	3	customer	customer	NOUN
crl-15729	79	4	’s	’s	PART
crl-15729	79	5	prior	prior	ADJ
crl-15729	79	6	experiences	experience	NOUN
crl-15729	79	7	with	with	ADP
crl-15729	79	8	similar	similar	ADJ
crl-15729	79	9	product	product	NOUN
crl-15729	79	10	or	or	CCONJ
crl-15729	79	11	services	service	NOUN
crl-15729	79	12	2	2	NUM
crl-15729	79	13	.	.	PUNCT
crl-15729	80	1	experience	experience	NOUN
crl-15729	80	2	of	of	ADP
crl-15729	80	3	other	other	ADJ
crl-15729	80	4	customers	customer	NOUN
crl-15729	80	5	who	who	PRON
crl-15729	80	6	serve	serve	VERB
crl-15729	80	7	as	as	ADP
crl-15729	80	8	referent	referent	ADJ
crl-15729	80	9	persons	person	NOUN
crl-15729	80	10	3	3	NUM
crl-15729	80	11	.	.	PUNCT
crl-15729	80	12	situationally	situationally	ADV
crl-15729	80	13	produced	produce	VERB
crl-15729	80	14	expectations	expectation	NOUN
crl-15729	80	15	,	,	PUNCT
crl-15729	80	16	such	such	ADJ
crl-15729	80	17	as	as	ADP
crl-15729	80	18	manufacturer	manufacturer	NOUN
crl-15729	80	19	promotion	promotion	NOUN
crl-15729	80	20	or	or	CCONJ
crl-15729	80	21	retailer	retailer	NOUN
crl-15729	80	22	advertisement.17	advertisement.17	PROPN
crl-15729	80	23	the	the	DET
crl-15729	80	24	library	library	PROPN
crl-15729	80	25	user	user	NOUN
crl-15729	80	26	’s	’s	PART
crl-15729	80	27	expectations	expectation	NOUN
crl-15729	80	28	in	in	ADP
crl-15729	80	29	relation	relation	NOUN
crl-15729	80	30	to	to	ADP
crl-15729	80	31	using	use	VERB
crl-15729	80	32	information	information	NOUN
crl-15729	80	33	services	service	NOUN
crl-15729	80	34	is	be	AUX
crl-15729	80	35	believed	believe	VERB
crl-15729	80	36	to	to	PART
crl-15729	80	37	be	be	AUX
crl-15729	80	38	formed	form	VERB
crl-15729	80	39	from	from	ADP
crl-15729	80	40	prior	prior	ADJ
crl-15729	80	41	experiences	experience	NOUN
crl-15729	80	42	with	with	ADP
crl-15729	80	43	similar	similar	ADJ
crl-15729	80	44	information	information	NOUN
crl-15729	80	45	-	-	PUNCT
crl-15729	80	46	seeking	seeking	NOUN
crl-15729	80	47	and	and	CCONJ
crl-15729	80	48	retrieval	retrieval	NOUN
crl-15729	80	49	activities	activity	NOUN
crl-15729	80	50	and/or	and/or	CCONJ
crl-15729	80	51	from	from	ADP
crl-15729	80	52	the	the	DET
crl-15729	80	53	experience	experience	NOUN
crl-15729	80	54	of	of	ADP
crl-15729	80	55	other	other	ADJ
crl-15729	80	56	users	user	NOUN
crl-15729	80	57	who	who	PRON
crl-15729	80	58	serve	serve	VERB
crl-15729	80	59	as	as	ADP
crl-15729	80	60	referent	referent	NOUN
crl-15729	80	61	persons.18	persons.18	ADV
crl-15729	80	62	in	in	ADP
crl-15729	80	63	comparison	comparison	NOUN
crl-15729	80	64	with	with	ADP
crl-15729	80	65	expectation	expectation	NOUN
crl-15729	80	66	,	,	PUNCT
crl-15729	80	67	desire	desire	NOUN
crl-15729	80	68	and	and	CCONJ
crl-15729	80	69	need	need	AUX
crl-15729	80	70	also	also	ADV
crl-15729	80	71	have	have	AUX
crl-15729	80	72	been	be	AUX
crl-15729	80	73	used	use	VERB
crl-15729	80	74	as	as	ADP
crl-15729	80	75	disconfirmation	disconfirmation	NOUN
crl-15729	80	76	standards	standard	NOUN
crl-15729	80	77	and	and	CCONJ
crl-15729	80	78	are	be	AUX
crl-15729	80	79	reported	report	VERB
crl-15729	80	80	to	to	PART
crl-15729	80	81	have	have	VERB
crl-15729	80	82	significant	significant	ADJ
crl-15729	80	83	effects	effect	NOUN
crl-15729	80	84	on	on	ADP
crl-15729	80	85	a	a	DET
crl-15729	80	86	customer	customer	NOUN
crl-15729	80	87	’s	’s	PART
crl-15729	80	88	evaluation	evaluation	NOUN
crl-15729	80	89	results.19	results.19	NOUN
crl-15729	80	90	perceived	perceive	VERB
crl-15729	80	91	performance	performance	NOUN
crl-15729	80	92	perceived	perceive	VERB
crl-15729	80	93	performance	performance	NOUN
crl-15729	80	94	refers	refer	VERB
crl-15729	80	95	to	to	ADP
crl-15729	80	96	the	the	DET
crl-15729	80	97	customer	customer	NOUN
crl-15729	80	98	’s	’s	PART
crl-15729	80	99	perception	perception	NOUN
crl-15729	80	100	of	of	ADP
crl-15729	80	101	the	the	DET
crl-15729	80	102	quality	quality	NOUN
crl-15729	80	103	of	of	ADP
crl-15729	80	104	the	the	DET
crl-15729	80	105	product	product	NOUN
crl-15729	80	106	or	or	CCONJ
crl-15729	80	107	service	service	NOUN
crl-15729	81	1	a	a	PRON
crl-15729	81	2	er	er	INTJ
crl-15729	81	3	it	it	PRON
crl-15729	81	4	is	be	AUX
crl-15729	81	5	consumed	consume	VERB
crl-15729	81	6	.	.	PUNCT
crl-15729	82	1	this	this	PRON
crl-15729	82	2	does	do	AUX
crl-15729	82	3	not	not	PART
crl-15729	82	4	involve	involve	VERB
crl-15729	82	5	any	any	DET
crl-15729	82	6	comparison	comparison	NOUN
crl-15729	82	7	process	process	NOUN
crl-15729	82	8	.	.	PUNCT
crl-15729	83	1	rather	rather	ADV
crl-15729	83	2	,	,	PUNCT
crl-15729	83	3	it	it	PRON
crl-15729	83	4	is	be	AUX
crl-15729	83	5	a	a	DET
crl-15729	83	6	subjective	subjective	ADJ
crl-15729	83	7	assessment	assessment	NOUN
crl-15729	83	8	made	make	VERB
crl-15729	83	9	by	by	ADP
crl-15729	83	10	an	an	DET
crl-15729	83	11	individual	individual	NOUN
crl-15729	83	12	of	of	ADP
crl-15729	83	13	a	a	DET
crl-15729	83	14	product	product	NOUN
crl-15729	83	15	or	or	CCONJ
crl-15729	83	16	service	service	NOUN
crl-15729	83	17	based	base	VERB
crl-15729	83	18	on	on	ADP
crl-15729	83	19	his	his	PRON
crl-15729	83	20	or	or	CCONJ
crl-15729	83	21	her	her	PRON
crl-15729	83	22	perception	perception	NOUN
crl-15729	83	23	of	of	ADP
crl-15729	83	24	what	what	PRON
crl-15729	83	25	is	be	AUX
crl-15729	83	26	given	give	VERB
crl-15729	83	27	and	and	CCONJ
crl-15729	83	28	what	what	PRON
crl-15729	83	29	is	be	AUX
crl-15729	83	30	received.20	received.20	NOUN
crl-15729	83	31	disconfirmation	disconfirmation	ADJ
crl-15729	83	32	disconfirmation	disconfirmation	NOUN
crl-15729	83	33	is	be	AUX
crl-15729	83	34	generally	generally	ADV
crl-15729	83	35	defined	define	VERB
crl-15729	83	36	as	as	ADP
crl-15729	83	37	the	the	DET
crl-15729	83	38	discrepancy	discrepancy	NOUN
crl-15729	83	39	between	between	ADP
crl-15729	83	40	the	the	DET
crl-15729	83	41	actual	actual	ADJ
crl-15729	83	42	product	product	NOUN
crl-15729	83	43	/	/	SYM
crl-15729	83	44	service	service	NOUN
crl-15729	83	45	received	receive	VERB
crl-15729	83	46	and	and	CCONJ
crl-15729	83	47	what	what	PRON
crl-15729	83	48	is	be	AUX
crl-15729	83	49	expected	expect	VERB
crl-15729	83	50	(	(	PUNCT
crl-15729	83	51	or	or	CCONJ
crl-15729	83	52	desired	desire	VERB
crl-15729	83	53	/	/	SYM
crl-15729	83	54	needed	need	VERB
crl-15729	83	55	)	)	PUNCT
crl-15729	83	56	.	.	PUNCT
crl-15729	84	1	however	however	ADV
crl-15729	84	2	,	,	PUNCT
crl-15729	84	3	the	the	DET
crl-15729	84	4	operationalizations	operationalization	NOUN
crl-15729	84	5	reported	report	VERB
crl-15729	84	6	in	in	ADP
crl-15729	84	7	the	the	DET
crl-15729	84	8	literature	literature	NOUN
crl-15729	84	9	show	show	VERB
crl-15729	84	10	several	several	ADJ
crl-15729	84	11	conceptualizations	conceptualization	NOUN
crl-15729	84	12	.	.	PUNCT
crl-15729	85	1	for	for	ADP
crl-15729	85	2	example	example	NOUN
crl-15729	85	3	,	,	PUNCT
crl-15729	85	4	some	some	DET
crl-15729	85	5	research	research	NOUN
crl-15729	85	6	used	use	VERB
crl-15729	85	7	a	a	DET
crl-15729	85	8	subjective	subjective	ADJ
crl-15729	85	9	assessment	assessment	NOUN
crl-15729	85	10	of	of	ADP
crl-15729	85	11	the	the	DET
crl-15729	85	12	difference	difference	NOUN
crl-15729	85	13	between	between	ADP
crl-15729	85	14	the	the	DET
crl-15729	85	15	standard	standard	NOUN
crl-15729	85	16	and	and	CCONJ
crl-15729	85	17	the	the	DET
crl-15729	85	18	performance.21	performance.21	NOUN
crl-15729	85	19	in	in	ADP
crl-15729	85	20	other	other	ADJ
crl-15729	85	21	research	research	NOUN
crl-15729	85	22	,	,	PUNCT
crl-15729	85	23	a	a	DET
crl-15729	85	24	difference	difference	NOUN
crl-15729	85	25	score	score	NOUN
crl-15729	85	26	was	be	AUX
crl-15729	85	27	obtained	obtain	VERB
crl-15729	85	28	from	from	ADP
crl-15729	85	29	performance	performance	NOUN
crl-15729	85	30	minus	minus	CCONJ
crl-15729	85	31	standard.22	standard.22	VERB
crl-15729	85	32	still	still	ADV
crl-15729	85	33	other	other	ADJ
crl-15729	85	34	research	research	NOUN
crl-15729	85	35	uses	use	VERB
crl-15729	85	36	the	the	DET
crl-15729	85	37	additive	additive	ADJ
crl-15729	85	38	difference	difference	NOUN
crl-15729	85	39	model	model	NOUN
crl-15729	85	40	,	,	PUNCT
crl-15729	85	41	which	which	PRON
crl-15729	85	42	is	be	AUX
crl-15729	85	43	specified	specify	VERB
crl-15729	85	44	as	as	ADP
crl-15729	85	45	a	a	DET
crl-15729	85	46	comparison	comparison	NOUN
crl-15729	85	47	between	between	ADP
crl-15729	85	48	the	the	DET
crl-15729	85	49	level	level	NOUN
crl-15729	85	50	expected	expect	VERB
crl-15729	85	51	(	(	PUNCT
crl-15729	85	52	or	or	CCONJ
crl-15729	85	53	desired	desire	VERB
crl-15729	85	54	/	/	SYM
crl-15729	85	55	needed	need	VERB
crl-15729	85	56	)	)	PUNCT
crl-15729	85	57	and	and	CCONJ
crl-15729	85	58	the	the	DET
crl-15729	85	59	level	level	NOUN
crl-15729	85	60	received	receive	VERB
crl-15729	85	61	and	and	CCONJ
crl-15729	85	62	is	be	AUX
crl-15729	85	63	then	then	ADV
crl-15729	85	64	weighted	weight	VERB
crl-15729	85	65	by	by	ADP
crl-15729	85	66	an	an	DET
crl-15729	85	67	evaluation	evaluation	NOUN
crl-15729	85	68	of	of	ADP
crl-15729	85	69	the	the	DET
crl-15729	85	70	difference.23	difference.23	NOUN
crl-15729	85	71	libqual+	libqual+	X
crl-15729	85	72	™	™	VERB
crl-15729	85	73	libqual+	libqual+	X
crl-15729	85	74	™	™	ADJ
crl-15729	85	75	for	for	ADP
crl-15729	85	76	library	library	ADJ
crl-15729	85	77	assessment	assessment	NOUN
crl-15729	85	78	purposes	purpose	NOUN
crl-15729	85	79	was	be	AUX
crl-15729	85	80	developed	develop	VERB
crl-15729	85	81	based	base	VERB
crl-15729	85	82	on	on	ADP
crl-15729	85	83	the	the	DET
crl-15729	85	84	theory	theory	NOUN
crl-15729	85	85	of	of	ADP
crl-15729	85	86	servqual	servqual	ADJ
crl-15729	85	87	,	,	PUNCT
crl-15729	85	88	which	which	PRON
crl-15729	85	89	was	be	AUX
crl-15729	85	90	designed	design	VERB
crl-15729	85	91	to	to	PART
crl-15729	85	92	measure	measure	VERB
crl-15729	85	93	service	service	NOUN
crl-15729	85	94	quality	quality	NOUN
crl-15729	85	95	across	across	ADP
crl-15729	85	96	the	the	DET
crl-15729	85	97	service	service	NOUN
crl-15729	85	98	industries	industry	NOUN
crl-15729	85	99	.	.	PUNCT
crl-15729	86	1	research	research	NOUN
crl-15729	86	2	findings	finding	NOUN
crl-15729	86	3	from	from	ADP
crl-15729	86	4	the	the	DET
crl-15729	86	5	servqual	servqual	ADJ
crl-15729	86	6	literature	literature	PROPN
crl-15729	86	7	include	include	VERB
crl-15729	86	8	studies	study	NOUN
crl-15729	86	9	of	of	ADP
crl-15729	86	10	retail	retail	ADJ
crl-15729	86	11	stores	store	NOUN
crl-15729	86	12	,	,	PUNCT
crl-15729	86	13	banks	bank	NOUN
crl-15729	86	14	,	,	PUNCT
crl-15729	86	15	hospitals	hospital	NOUN
crl-15729	86	16	,	,	PUNCT
crl-15729	86	17	internet	internet	NOUN
crl-15729	86	18	providers	provider	NOUN
crl-15729	86	19	,	,	PUNCT
crl-15729	86	20	and	and	CCONJ
crl-15729	86	21	many	many	ADJ
crl-15729	86	22	other	other	ADJ
crl-15729	86	23	types	type	NOUN
crl-15729	86	24	of	of	ADP
crl-15729	86	25	service	service	NOUN
crl-15729	86	26	industries	industry	NOUN
crl-15729	86	27	.	.	PUNCT
crl-15729	87	1	servqual	servqual	ADJ
crl-15729	87	2	,	,	PUNCT
crl-15729	87	3	first	first	ADV
crl-15729	87	4	introduced	introduce	VERB
crl-15729	87	5	by	by	ADP
crl-15729	87	6	parasuraman	parasuraman	NOUN
crl-15729	87	7	,	,	PUNCT
crl-15729	87	8	zeithaml	zeithaml	PROPN
crl-15729	87	9	,	,	PUNCT
crl-15729	87	10	and	and	CCONJ
crl-15729	87	11	berry	berry	VERB
crl-15729	87	12	in	in	ADP
crl-15729	87	13	1985	1985	NUM
crl-15729	87	14	,	,	PUNCT
crl-15729	87	15	is	be	AUX
crl-15729	87	16	one	one	NUM
crl-15729	87	17	of	of	ADP
crl-15729	87	18	the	the	DET
crl-15729	87	19	most	most	ADV
crl-15729	87	20	heavily	heavily	ADV
crl-15729	87	21	cited	cite	VERB
crl-15729	87	22	studies	study	NOUN
crl-15729	87	23	of	of	ADP
crl-15729	87	24	its	its	PRON
crl-15729	87	25	kind	kind	NOUN
crl-15729	87	26	.	.	PUNCT
crl-15729	88	1	it	it	PRON
crl-15729	88	2	has	have	AUX
crl-15729	88	3	proved	prove	VERB
crl-15729	88	4	to	to	PART
crl-15729	88	5	have	have	VERB
crl-15729	88	6	an	an	DET
crl-15729	88	7	established	establish	VERB
crl-15729	88	8	research	research	NOUN
crl-15729	88	9	history	history	NOUN
crl-15729	88	10	,	,	PUNCT
crl-15729	88	11	and	and	CCONJ
crl-15729	88	12	its	its	PRON
crl-15729	88	13	merits	merit	NOUN
crl-15729	88	14	and	and	CCONJ
crl-15729	88	15	limitations	limitation	NOUN
crl-15729	88	16	have	have	AUX
crl-15729	88	17	been	be	AUX
crl-15729	88	18	widely	widely	ADV
crl-15729	88	19	tested	test	VERB
crl-15729	88	20	and	and	CCONJ
crl-15729	88	21	confirmed	confirm	VERB
crl-15729	88	22	by	by	ADP
crl-15729	88	23	both	both	DET
crl-15729	88	24	repeated	repeat	VERB
crl-15729	88	25	practical	practical	ADJ
crl-15729	88	26	activities	activity	NOUN
crl-15729	88	27	across	across	ADP
crl-15729	88	28	service	service	NOUN
crl-15729	88	29	industries	industry	NOUN
crl-15729	88	30	and	and	CCONJ
crl-15729	88	31	research	research	NOUN
crl-15729	88	32	findings	finding	NOUN
crl-15729	88	33	from	from	ADP
crl-15729	88	34	many	many	ADJ
crl-15729	88	35	service	service	NOUN
crl-15729	88	36	areas.24	areas.24	NOUN
crl-15729	88	37	a	a	DET
crl-15729	88	38	refined	refined	ADJ
crl-15729	88	39	servqual	servqual	ADJ
crl-15729	88	40	scale	scale	NOUN
crl-15729	88	41	later	later	ADV
crl-15729	88	42	offered	offer	VERB
crl-15729	88	43	by	by	ADP
crl-15729	88	44	parasuraman	parasuraman	NOUN
crl-15729	88	45	,	,	PUNCT
crl-15729	88	46	zeithaml	zeithaml	PROPN
crl-15729	88	47	,	,	PUNCT
crl-15729	88	48	and	and	CCONJ
crl-15729	88	49	berry	berry	NOUN
crl-15729	88	50	included	include	VERB
crl-15729	88	51	five	five	NUM
crl-15729	88	52	dimensions	dimension	NOUN
crl-15729	88	53	—	—	PUNCT
crl-15729	88	54	tangibles	tangible	NOUN
crl-15729	88	55	,	,	PUNCT
crl-15729	88	56	reliability	reliability	NOUN
crl-15729	88	57	,	,	PUNCT
crl-15729	88	58	responsiveness	responsiveness	NOUN
crl-15729	88	59	,	,	PUNCT
crl-15729	88	60	assurance	assurance	NOUN
crl-15729	88	61	,	,	PUNCT
crl-15729	88	62	and	and	CCONJ
crl-15729	88	63	http	http	ADJ
crl-15729	88	64	:	:	PUNCT
crl-15729	88	65	areas.24	areas.24	NOUN
crl-15729	88	66	http	http	NOUN
crl-15729	88	67	:	:	PUNCT
crl-15729	88	68	difference.23	difference.23	PROPN
crl-15729	88	69	http	http	ADV
crl-15729	88	70	:	:	PUNCT
crl-15729	88	71	standard.22	standard.22	VERB
crl-15729	88	72	http	http	ADJ
crl-15729	88	73	:	:	PUNCT
crl-15729	88	74	performance.21	performance.21	PROPN
crl-15729	88	75	http	http	NOUN
crl-15729	88	76	:	:	PUNCT
crl-15729	88	77	received.20	received.20	PROPN
crl-15729	88	78	http	http	PROPN
crl-15729	88	79	:	:	PUNCT
crl-15729	88	80	results.19	results.19	NOUN
crl-15729	88	81	http	http	ADJ
crl-15729	88	82	:	:	PUNCT
crl-15729	88	83	persons.18	persons.18	ADJ
crl-15729	88	84	http	http	NOUN
crl-15729	88	85	:	:	PUNCT
crl-15729	88	86	advertisement.17	advertisement.17	PROPN
crl-15729	88	87	http	http	PROPN
crl-15729	88	88	:	:	PUNCT
crl-15729	88	89	model.16	model.16	PROPN
crl-15729	88	90	http	http	NOUN
crl-15729	88	91	:	:	PUNCT
crl-15729	88	92	situations.15	situations.15	VERB
crl-15729	88	93	a	a	DET
crl-15729	88	94	theory	theory	NOUN
crl-15729	88	95	-	-	PUNCT
crl-15729	88	96	guided	guide	VERB
crl-15729	88	97	approach	approach	NOUN
crl-15729	88	98	to	to	ADP
crl-15729	88	99	library	library	NOUN
crl-15729	88	100	services	service	NOUN
crl-15729	88	101	assessment	assessment	VERB
crl-15729	88	102	271	271	NUM
crl-15729	88	103	empathy	empathy	NOUN
crl-15729	88	104	—	—	PUNCT
crl-15729	88	105	characterized	characterize	VERB
crl-15729	88	106	by	by	ADP
crl-15729	88	107	twenty	twenty	NUM
crl-15729	88	108	-	-	PUNCT
crl-15729	88	109	two	two	NUM
crl-15729	88	110	items.25	items.25	NOUN
crl-15729	88	111	when	when	SCONJ
crl-15729	88	112	used	use	VERB
crl-15729	88	113	in	in	ADP
crl-15729	88	114	studying	study	VERB
crl-15729	88	115	different	different	ADJ
crl-15729	88	116	industries	industry	NOUN
crl-15729	88	117	,	,	PUNCT
crl-15729	88	118	the	the	DET
crl-15729	88	119	wording	wording	NOUN
crl-15729	88	120	of	of	ADP
crl-15729	88	121	individual	individual	ADJ
crl-15729	88	122	items	item	NOUN
crl-15729	88	123	in	in	ADP
crl-15729	88	124	the	the	DET
crl-15729	88	125	measure	measure	NOUN
crl-15729	88	126	may	may	AUX
crl-15729	88	127	be	be	AUX
crl-15729	88	128	adjusted	adjust	VERB
crl-15729	88	129	in	in	ADP
crl-15729	88	130	the	the	DET
crl-15729	88	131	actual	actual	ADJ
crl-15729	88	132	instrument	instrument	NOUN
crl-15729	88	133	for	for	ADP
crl-15729	88	134	specific	specific	ADJ
crl-15729	88	135	service	service	NOUN
crl-15729	88	136	assessment	assessment	NOUN
crl-15729	88	137	.	.	PUNCT
crl-15729	89	1	l	l	NOUN
crl-15729	90	1	i	i	PRON
crl-15729	90	2	b	b	X
crl-15729	90	3	q	q	X
crl-15729	90	4	u	u	NOUN
crl-15729	90	5	a	a	DET
crl-15729	90	6	l	l	NOUN
crl-15729	90	7	+	+	CCONJ
crl-15729	90	8	™	™	ADJ
crl-15729	90	9	,	,	PUNCT
crl-15729	90	10	e	e	NOUN
crl-15729	90	11	x	x	X
crl-15729	90	12	p	p	X
crl-15729	90	13	a	a	DET
crl-15729	90	14	n	n	NOUN
crl-15729	90	15	d	d	X
crl-15729	90	16	e	e	PROPN
crl-15729	90	17	d	d	X
crl-15729	90	18	f	f	PROPN
crl-15729	91	1	r	r	NOUN
crl-15729	91	2	o	o	NOUN
crl-15729	91	3	m	m	VERB
crl-15729	91	4	servqual	servqual	ADJ
crl-15729	91	5	,	,	PUNCT
crl-15729	91	6	now	now	ADV
crl-15729	91	7	recognized	recognize	VERB
crl-15729	91	8	as	as	ADP
crl-15729	91	9	a	a	DET
crl-15729	91	10	standard	standard	ADJ
crl-15729	91	11	tool	tool	NOUN
crl-15729	91	12	for	for	ADP
crl-15729	91	13	measuring	measure	VERB
crl-15729	91	14	library	library	ADJ
crl-15729	91	15	services	service	NOUN
crl-15729	91	16	,	,	PUNCT
crl-15729	91	17	is	be	AUX
crl-15729	91	18	still	still	ADV
crl-15729	91	19	a	a	DET
crl-15729	91	20	comparatively	comparatively	ADV
crl-15729	91	21	young	young	ADJ
crl-15729	91	22	assessment	assessment	NOUN
crl-15729	91	23	measure	measure	NOUN
crl-15729	91	24	.	.	PUNCT
crl-15729	92	1	developed	develop	VERB
crl-15729	92	2	along	along	ADP
crl-15729	92	3	the	the	DET
crl-15729	92	4	same	same	ADJ
crl-15729	92	5	framework	framework	NOUN
crl-15729	92	6	as	as	ADP
crl-15729	92	7	servqual	servqual	ADJ
crl-15729	92	8	,	,	PUNCT
crl-15729	92	9	libqual+	libqual+	X
crl-15729	92	10	™	™	PRON
crl-15729	92	11	also	also	ADV
crl-15729	92	12	applied	apply	VERB
crl-15729	92	13	these	these	DET
crl-15729	92	14	five	five	NUM
crl-15729	92	15	dimensions	dimension	NOUN
crl-15729	92	16	with	with	ADP
crl-15729	92	17	its	its	PRON
crl-15729	92	18	scales	scale	NOUN
crl-15729	92	19	worded	word	VERB
crl-15729	92	20	specifically	specifically	ADV
crl-15729	92	21	to	to	PART
crl-15729	92	22	measure	measure	VERB
crl-15729	92	23	library	library	NOUN
crl-15729	92	24	services.26	services.26	ADV
crl-15729	92	25	constructs	construct	VERB
crl-15729	92	26	and	and	CCONJ
crl-15729	92	27	their	their	PRON
crl-15729	92	28	definitions	definition	NOUN
crl-15729	92	29	as	as	SCONJ
crl-15729	92	30	previously	previously	ADV
crl-15729	92	31	discussed	discuss	VERB
crl-15729	92	32	,	,	PUNCT
crl-15729	92	33	the	the	DET
crl-15729	92	34	conceptualizations	conceptualization	NOUN
crl-15729	92	35	and	and	CCONJ
crl-15729	92	36	dimensions	dimension	NOUN
crl-15729	92	37	of	of	ADP
crl-15729	92	38	libqual+	libqual+	NOUN
crl-15729	92	39	™	™	NOUN
crl-15729	93	1	w	w	NOUN
crl-15729	93	2	e	e	NOUN
crl-15729	93	3	r	r	NOUN
crl-15729	93	4	e	e	NOUN
crl-15729	93	5	d	d	X
crl-15729	93	6	e	e	NOUN
crl-15729	93	7	r	r	NOUN
crl-15729	93	8	i	i	PRON
crl-15729	93	9	v	v	X
crl-15729	93	10	e	e	X
crl-15729	93	11	d	d	X
crl-15729	93	12	f	f	PROPN
crl-15729	93	13	r	r	NOUN
crl-15729	93	14	o	o	X
crl-15729	93	15	m	m	NOUN
crl-15729	93	16	s	s	NOUN
crl-15729	93	17	e	e	NOUN
crl-15729	93	18	r	r	NOUN
crl-15729	93	19	v	v	NOUN
crl-15729	93	20	q	q	X
crl-15729	93	21	u	u	NOUN
crl-15729	93	22	a	a	DET
crl-15729	93	23	l	l	NOUN
crl-15729	93	24	.	.	PUNCT
crl-15729	94	1	libqual+	libqual+	X
crl-15729	94	2	™	™	PROPN
crl-15729	94	3	is	be	AUX
crl-15729	94	4	introduced	introduce	VERB
crl-15729	94	5	to	to	ADP
crl-15729	94	6	the	the	DET
crl-15729	94	7	library	library	NOUN
crl-15729	94	8	user	user	NOUN
crl-15729	94	9	as	as	ADP
crl-15729	94	10	an	an	DET
crl-15729	94	11	online	online	ADJ
crl-15729	94	12	questionnaire	questionnaire	NOUN
crl-15729	94	13	.	.	PUNCT
crl-15729	95	1	the	the	DET
crl-15729	95	2	terms	term	NOUN
crl-15729	95	3	“	"	PUNCT
crl-15729	95	4	expectations	expectation	NOUN
crl-15729	95	5	,	,	PUNCT
crl-15729	95	6	”	"	PUNCT
crl-15729	95	7	“	"	PUNCT
crl-15729	95	8	needs	need	NOUN
crl-15729	95	9	,	,	PUNCT
crl-15729	95	10	”	"	PUNCT
crl-15729	95	11	and	and	CCONJ
crl-15729	95	12	“	"	PUNCT
crl-15729	95	13	library	library	NOUN
crl-15729	95	14	services	service	NOUN
crl-15729	95	15	(	(	PUNCT
crl-15729	95	16	quality	quality	NOUN
crl-15729	95	17	)	)	PUNCT
crl-15729	95	18	”	"	PUNCT
crl-15729	95	19	are	be	AUX
crl-15729	95	20	introduced	introduce	VERB
crl-15729	95	21	on	on	ADP
crl-15729	95	22	the	the	DET
crl-15729	95	23	first	first	ADJ
crl-15729	95	24	page	page	NOUN
crl-15729	95	25	of	of	ADP
crl-15729	95	26	the	the	DET
crl-15729	95	27	libqual+	libqual+	NOUN
crl-15729	95	28	™	™	ADJ
crl-15729	95	29	survey	survey	NOUN
crl-15729	95	30	form	form	NOUN
crl-15729	95	31	with	with	ADP
crl-15729	95	32	this	this	DET
crl-15729	95	33	opening	opening	NOUN
crl-15729	95	34	statement	statement	NOUN
crl-15729	95	35	:	:	PUNCT
crl-15729	95	36	“	"	PUNCT
crl-15729	95	37	we	we	PRON
crl-15729	95	38	are	be	AUX
crl-15729	95	39	commi	commi	ADJ
crl-15729	95	40	ed	ed	NOUN
crl-15729	95	41	to	to	PART
crl-15729	95	42	improve	improve	VERB
crl-15729	95	43	your	your	PRON
crl-15729	95	44	library	library	NOUN
crl-15729	95	45	services	service	NOUN
crl-15729	95	46	.	.	PUNCT
crl-15729	96	1	be	be	AUX
crl-15729	96	2	er	er	INTJ
crl-15729	96	3	understanding	understand	VERB
crl-15729	96	4	your	your	PRON
crl-15729	96	5	expectations	expectation	NOUN
crl-15729	96	6	will	will	AUX
crl-15729	96	7	help	help	VERB
crl-15729	96	8	tailor	tailor	VERB
crl-15729	96	9	those	those	DET
crl-15729	96	10	services	service	NOUN
crl-15729	96	11	to	to	ADP
crl-15729	96	12	your	your	PRON
crl-15729	96	13	needs	need	NOUN
crl-15729	96	14	.	.	PUNCT
crl-15729	97	1	”27	”27	ADJ
crl-15729	97	2	brief	brief	ADJ
crl-15729	97	3	definitions	definition	NOUN
crl-15729	97	4	of	of	ADP
crl-15729	97	5	the	the	DET
crl-15729	97	6	following	follow	VERB
crl-15729	97	7	three	three	NUM
crl-15729	97	8	terms	term	NOUN
crl-15729	97	9	are	be	AUX
crl-15729	97	10	provided	provide	VERB
crl-15729	97	11	to	to	PART
crl-15729	97	12	assist	assist	VERB
crl-15729	97	13	respondents	respondent	NOUN
crl-15729	97	14	in	in	ADP
crl-15729	97	15	completing	complete	VERB
crl-15729	97	16	the	the	DET
crl-15729	97	17	questionnaire	questionnaire	NOUN
crl-15729	97	18	:	:	PUNCT
crl-15729	97	19	•	•	NOUN
crl-15729	97	20	minimum	minimum	NOUN
crl-15729	97	21	:	:	PUNCT
crl-15729	97	22	the	the	DET
crl-15729	97	23	number	number	NOUN
crl-15729	97	24	that	that	PRON
crl-15729	97	25	represents	represent	VERB
crl-15729	97	26	the	the	DET
crl-15729	97	27	minimum	minimum	ADJ
crl-15729	97	28	level	level	NOUN
crl-15729	97	29	of	of	ADP
crl-15729	97	30	service	service	NOUN
crl-15729	97	31	that	that	PRON
crl-15729	97	32	you	you	PRON
crl-15729	97	33	would	would	AUX
crl-15729	97	34	find	find	VERB
crl-15729	97	35	acceptable	acceptable	ADJ
crl-15729	97	36	•	•	NOUN
crl-15729	97	37	desired	desire	VERB
crl-15729	97	38	:	:	PUNCT
crl-15729	97	39	the	the	DET
crl-15729	97	40	number	number	NOUN
crl-15729	97	41	that	that	PRON
crl-15729	97	42	represents	represent	VERB
crl-15729	97	43	the	the	DET
crl-15729	97	44	level	level	NOUN
crl-15729	97	45	of	of	ADP
crl-15729	97	46	service	service	NOUN
crl-15729	97	47	that	that	PRON
crl-15729	97	48	you	you	PRON
crl-15729	97	49	personally	personally	ADV
crl-15729	97	50	want	want	VERB
crl-15729	97	51	•	•	NOUN
crl-15729	97	52	perceived	perceive	VERB
crl-15729	97	53	:	:	PUNCT
crl-15729	97	54	the	the	DET
crl-15729	97	55	number	number	NOUN
crl-15729	97	56	that	that	PRON
crl-15729	97	57	represents	represent	VERB
crl-15729	97	58	the	the	DET
crl-15729	97	59	level	level	NOUN
crl-15729	97	60	of	of	ADP
crl-15729	97	61	service	service	NOUN
crl-15729	97	62	that	that	PRON
crl-15729	97	63	you	you	PRON
crl-15729	97	64	believe	believe	VERB
crl-15729	97	65	our	our	PRON
crl-15729	97	66	library	library	NOUN
crl-15729	97	67	currently	currently	ADV
crl-15729	97	68	provides	provide	VERB
crl-15729	97	69	respondents	respondent	NOUN
crl-15729	97	70	are	be	AUX
crl-15729	97	71	asked	ask	VERB
crl-15729	97	72	to	to	PART
crl-15729	97	73	rate	rate	VERB
crl-15729	97	74	the	the	DET
crl-15729	97	75	stated	state	VERB
crl-15729	97	76	service	service	NOUN
crl-15729	97	77	areas	area	NOUN
crl-15729	97	78	from	from	ADP
crl-15729	97	79	the	the	DET
crl-15729	97	80	above	above	ADJ
crl-15729	97	81	listed	list	VERB
crl-15729	97	82	three	three	NUM
crl-15729	97	83	contexts	context	NOUN
crl-15729	97	84	:	:	PUNCT
crl-15729	97	85	minimum	minimum	ADJ
crl-15729	97	86	,	,	PUNCT
crl-15729	97	87	desired	desire	VERB
crl-15729	97	88	,	,	PUNCT
crl-15729	97	89	and	and	CCONJ
crl-15729	97	90	perceived	perceive	VERB
crl-15729	97	91	service	service	NOUN
crl-15729	97	92	performance	performance	NOUN
crl-15729	97	93	.	.	PUNCT
crl-15729	98	1	on	on	ADP
crl-15729	98	2	a	a	DET
crl-15729	98	3	continuum	continuum	ADJ
crl-15729	98	4	,	,	PUNCT
crl-15729	98	5	the	the	DET
crl-15729	98	6	minimum	minimum	ADJ
crl-15729	98	7	and	and	CCONJ
crl-15729	98	8	desired	desire	VERB
crl-15729	98	9	services	service	NOUN
crl-15729	98	10	appear	appear	VERB
crl-15729	98	11	at	at	ADP
crl-15729	98	12	either	either	DET
crl-15729	98	13	end	end	NOUN
crl-15729	98	14	,	,	PUNCT
crl-15729	98	15	with	with	ADP
crl-15729	98	16	the	the	DET
crl-15729	98	17	area	area	NOUN
crl-15729	98	18	in	in	ADP
crl-15729	98	19	between	between	ADP
crl-15729	98	20	known	know	VERB
crl-15729	98	21	as	as	ADP
crl-15729	98	22	the	the	DET
crl-15729	98	23	zone	zone	NOUN
crl-15729	98	24	of	of	ADP
crl-15729	98	25	tolerance	tolerance	NOUN
crl-15729	98	26	.	.	PUNCT
crl-15729	99	1	both	both	PRON
crl-15729	99	2	minimum	minimum	ADJ
crl-15729	99	3	and	and	CCONJ
crl-15729	99	4	desired	desire	VERB
crl-15729	99	5	ratings	rating	NOUN
crl-15729	99	6	are	be	AUX
crl-15729	99	7	used	use	VERB
crl-15729	99	8	as	as	ADP
crl-15729	99	9	expectation	expectation	NOUN
crl-15729	99	10	measures.28	measures.28	NOUN
crl-15729	99	11	model	model	NOUN
crl-15729	99	12	comparisons	comparison	NOUN
crl-15729	99	13	in	in	ADP
crl-15729	99	14	library	library	NOUN
crl-15729	99	15	applications	application	NOUN
crl-15729	99	16	if	if	SCONJ
crl-15729	99	17	the	the	DET
crl-15729	99	18	primary	primary	ADJ
crl-15729	99	19	goal	goal	NOUN
crl-15729	99	20	of	of	ADP
crl-15729	99	21	library	library	NOUN
crl-15729	99	22	service	service	NOUN
crl-15729	99	23	assessment	assessment	NOUN
crl-15729	99	24	is	be	AUX
crl-15729	99	25	to	to	PART
crl-15729	99	26	identify	identify	VERB
crl-15729	99	27	deficiencies	deficiency	NOUN
crl-15729	99	28	in	in	ADP
crl-15729	99	29	order	order	NOUN
crl-15729	99	30	to	to	PART
crl-15729	99	31	make	make	VERB
crl-15729	99	32	improvements	improvement	NOUN
crl-15729	99	33	according	accord	VERB
crl-15729	99	34	to	to	ADP
crl-15729	99	35	the	the	DET
crl-15729	99	36	information	information	NOUN
crl-15729	99	37	received	receive	VERB
crl-15729	99	38	from	from	ADP
crl-15729	99	39	users	user	NOUN
crl-15729	99	40	’	'	PUNCT
crl-15729	99	41	evaluations	evaluation	NOUN
crl-15729	99	42	,	,	PUNCT
crl-15729	99	43	the	the	DET
crl-15729	99	44	models	model	NOUN
crl-15729	99	45	applied	apply	VERB
crl-15729	99	46	to	to	ADP
crl-15729	99	47	this	this	DET
crl-15729	99	48	task	task	NOUN
crl-15729	99	49	need	need	VERB
crl-15729	99	50	to	to	PART
crl-15729	99	51	be	be	AUX
crl-15729	99	52	evaluated	evaluate	VERB
crl-15729	99	53	.	.	PUNCT
crl-15729	100	1	a	a	DET
crl-15729	100	2	discussion	discussion	NOUN
crl-15729	100	3	of	of	ADP
crl-15729	100	4	the	the	DET
crl-15729	100	5	merits	merit	NOUN
crl-15729	100	6	and	and	CCONJ
crl-15729	100	7	limitations	limitation	NOUN
crl-15729	100	8	of	of	ADP
crl-15729	100	9	each	each	DET
crl-15729	100	10	model	model	NOUN
crl-15729	100	11	needs	need	VERB
crl-15729	100	12	to	to	PART
crl-15729	100	13	be	be	AUX
crl-15729	100	14	pursued	pursue	VERB
crl-15729	100	15	.	.	PUNCT
crl-15729	101	1	disconfirmation	disconfirmation	NOUN
crl-15729	101	2	and	and	CCONJ
crl-15729	101	3	servqual	servqual	ADJ
crl-15729	101	4	the	the	DET
crl-15729	101	5	disconfirmation	disconfirmation	NOUN
crl-15729	101	6	model	model	NOUN
crl-15729	101	7	to	to	PART
crl-15729	101	8	identify	identify	VERB
crl-15729	101	9	the	the	DET
crl-15729	101	10	determinants	determinant	NOUN
crl-15729	101	11	of	of	ADP
crl-15729	101	12	customer	customer	NOUN
crl-15729	101	13	satisfaction	satisfaction	NOUN
crl-15729	101	14	has	have	AUX
crl-15729	101	15	been	be	AUX
crl-15729	101	16	used	use	VERB
crl-15729	101	17	mainly	mainly	ADV
crl-15729	101	18	to	to	ADP
crl-15729	101	19	research	research	NOUN
crl-15729	101	20	product	product	NOUN
crl-15729	101	21	consumption	consumption	NOUN
crl-15729	101	22	.	.	PUNCT
crl-15729	102	1	in	in	ADP
crl-15729	102	2	service	service	NOUN
crl-15729	102	3	research	research	NOUN
crl-15729	102	4	,	,	PUNCT
crl-15729	102	5	welldeveloped	welldevelope	VERB
crl-15729	102	6	and	and	CCONJ
crl-15729	102	7	standardized	standardized	ADJ
crl-15729	102	8	constructs	construct	NOUN
crl-15729	102	9	are	be	AUX
crl-15729	102	10	found	find	VERB
crl-15729	102	11	to	to	PART
crl-15729	102	12	describe	describe	VERB
crl-15729	102	13	service	service	NOUN
crl-15729	102	14	areas	area	NOUN
crl-15729	102	15	across	across	ADP
crl-15729	102	16	all	all	DET
crl-15729	102	17	research	research	NOUN
crl-15729	102	18	industries	industry	NOUN
crl-15729	102	19	.	.	PUNCT
crl-15729	103	1	on	on	ADP
crl-15729	103	2	the	the	DET
crl-15729	103	3	other	other	ADJ
crl-15729	103	4	hand	hand	NOUN
crl-15729	103	5	,	,	PUNCT
crl-15729	103	6	servqual	servqual	ADJ
crl-15729	103	7	was	be	AUX
crl-15729	103	8	designed	design	VERB
crl-15729	103	9	as	as	ADP
crl-15729	103	10	a	a	DET
crl-15729	103	11	tool	tool	NOUN
crl-15729	103	12	to	to	PART
crl-15729	103	13	assess	assess	VERB
crl-15729	103	14	only	only	ADJ
crl-15729	103	15	services	service	NOUN
crl-15729	103	16	.	.	PUNCT
crl-15729	104	1	even	even	ADV
crl-15729	104	2	“	"	PUNCT
crl-15729	104	3	tangibles	tangible	NOUN
crl-15729	104	4	”	"	PUNCT
crl-15729	104	5	in	in	ADP
crl-15729	104	6	servqual	servqual	ADJ
crl-15729	104	7	refer	refer	NOUN
crl-15729	104	8	to	to	ADP
crl-15729	104	9	the	the	DET
crl-15729	104	10	physical	physical	ADJ
crl-15729	104	11	evidence	evidence	NOUN
crl-15729	104	12	of	of	ADP
crl-15729	104	13	the	the	DET
crl-15729	104	14	services	service	NOUN
crl-15729	104	15	,	,	PUNCT
crl-15729	104	16	such	such	ADJ
crl-15729	104	17	as	as	ADP
crl-15729	104	18	physical	physical	ADJ
crl-15729	104	19	facilities	facility	NOUN
crl-15729	104	20	,	,	PUNCT
crl-15729	104	21	appearance	appearance	NOUN
crl-15729	104	22	of	of	ADP
crl-15729	104	23	personnel	personnel	NOUN
crl-15729	104	24	and	and	CCONJ
crl-15729	104	25	tools	tool	NOUN
crl-15729	104	26	,	,	PUNCT
crl-15729	104	27	or	or	CCONJ
crl-15729	104	28	equipment	equipment	NOUN
crl-15729	104	29	used	use	VERB
crl-15729	104	30	to	to	PART
crl-15729	104	31	provide	provide	VERB
crl-15729	104	32	the	the	DET
crl-15729	104	33	services	service	NOUN
crl-15729	104	34	.	.	PUNCT
crl-15729	105	1	servqual	servqual	ADJ
crl-15729	105	2	was	be	AUX
crl-15729	105	3	not	not	PART
crl-15729	105	4	designed	design	VERB
crl-15729	105	5	to	to	PART
crl-15729	105	6	measure	measure	VERB
crl-15729	105	7	product(s	product(s	NOUN
crl-15729	105	8	)	)	PUNCT
crl-15729	105	9	or	or	CCONJ
crl-15729	105	10	both	both	DET
crl-15729	105	11	services	service	NOUN
crl-15729	105	12	and	and	CCONJ
crl-15729	105	13	product(s	product(s	NOUN
crl-15729	105	14	)	)	PUNCT
crl-15729	105	15	.	.	PUNCT
crl-15729	106	1	for	for	ADP
crl-15729	106	2	example	example	NOUN
crl-15729	106	3	,	,	PUNCT
crl-15729	106	4	parasuraman	parasuraman	NOUN
crl-15729	106	5	,	,	PUNCT
crl-15729	106	6	berry	berry	NOUN
crl-15729	106	7	,	,	PUNCT
crl-15729	106	8	and	and	CCONJ
crl-15729	106	9	zeithaml	zeithaml	PROPN
crl-15729	106	10	used	use	VERB
crl-15729	106	11	servqual	servqual	ADJ
crl-15729	106	12	to	to	PART
crl-15729	106	13	measure	measure	VERB
crl-15729	106	14	the	the	DET
crl-15729	106	15	quality	quality	NOUN
crl-15729	106	16	of	of	ADP
crl-15729	106	17	services	service	NOUN
crl-15729	106	18	of	of	ADP
crl-15729	106	19	banks.29	banks.29	NOUN
crl-15729	106	20	the	the	DET
crl-15729	106	21	five	five	NUM
crl-15729	106	22	dimensions	dimension	NOUN
crl-15729	106	23	(	(	PUNCT
crl-15729	106	24	tangibles	tangible	NOUN
crl-15729	106	25	,	,	PUNCT
crl-15729	106	26	reliability	reliability	NOUN
crl-15729	106	27	,	,	PUNCT
crl-15729	106	28	responsiveness	responsiveness	NOUN
crl-15729	106	29	,	,	PUNCT
crl-15729	106	30	assurance	assurance	NOUN
crl-15729	106	31	,	,	PUNCT
crl-15729	106	32	and	and	CCONJ
crl-15729	106	33	empathy	empathy	NOUN
crl-15729	106	34	)	)	PUNCT
crl-15729	106	35	used	use	VERB
crl-15729	106	36	in	in	ADP
crl-15729	106	37	their	their	PRON
crl-15729	106	38	study	study	NOUN
crl-15729	106	39	only	only	ADV
crl-15729	106	40	measured	measure	VERB
crl-15729	106	41	the	the	DET
crl-15729	106	42	bank	bank	NOUN
crl-15729	106	43	’s	’s	PART
crl-15729	106	44	service	service	NOUN
crl-15729	106	45	components	component	NOUN
crl-15729	106	46	.	.	PUNCT
crl-15729	107	1	the	the	DET
crl-15729	107	2	product	product	NOUN
crl-15729	107	3	component(s	component(s	PROPN
crl-15729	107	4	)	)	PUNCT
crl-15729	107	5	of	of	ADP
crl-15729	107	6	the	the	DET
crl-15729	107	7	banks	bank	NOUN
crl-15729	107	8	were	be	AUX
crl-15729	107	9	not	not	PART
crl-15729	107	10	measured	measure	VERB
crl-15729	107	11	.	.	PUNCT
crl-15729	108	1	the	the	DET
crl-15729	108	2	product	product	NOUN
crl-15729	108	3	components	component	NOUN
crl-15729	108	4	of	of	ADP
crl-15729	108	5	a	a	DET
crl-15729	108	6	bank	bank	NOUN
crl-15729	108	7	may	may	AUX
crl-15729	108	8	include	include	VERB
crl-15729	108	9	the	the	DET
crl-15729	108	10	programs	program	NOUN
crl-15729	108	11	the	the	DET
crl-15729	108	12	bank	bank	NOUN
crl-15729	108	13	offers	offer	VERB
crl-15729	108	14	,	,	PUNCT
crl-15729	108	15	such	such	ADJ
crl-15729	108	16	as	as	ADP
crl-15729	108	17	checking	checking	NOUN
crl-15729	108	18	,	,	PUNCT
crl-15729	108	19	saving	saving	NOUN
crl-15729	108	20	,	,	PUNCT
crl-15729	108	21	and/or	and/or	CCONJ
crl-15729	108	22	investment	investment	NOUN
crl-15729	108	23	accounts	account	NOUN
crl-15729	108	24	;	;	PUNCT
crl-15729	108	25	and	and	CCONJ
crl-15729	108	26	the	the	DET
crl-15729	108	27	features	feature	NOUN
crl-15729	108	28	of	of	ADP
crl-15729	108	29	its	its	PRON
crl-15729	108	30	products	product	NOUN
crl-15729	108	31	,	,	PUNCT
crl-15729	108	32	such	such	ADJ
crl-15729	108	33	as	as	ADP
crl-15729	108	34	mortgage	mortgage	NOUN
crl-15729	108	35	rates	rate	NOUN
crl-15729	108	36	and	and	CCONJ
crl-15729	108	37	variety	variety	NOUN
crl-15729	108	38	of	of	ADP
crl-15729	108	39	iras	ira	NOUN
crl-15729	108	40	.	.	PUNCT
crl-15729	109	1	please	please	INTJ
crl-15729	109	2	note	note	VERB
crl-15729	109	3	that	that	SCONJ
crl-15729	109	4	in	in	ADP
crl-15729	109	5	the	the	DET
crl-15729	109	6	study	study	NOUN
crl-15729	109	7	of	of	ADP
crl-15729	109	8	parasuraman	parasuraman	NOUN
crl-15729	109	9	,	,	PUNCT
crl-15729	109	10	berry	berry	NOUN
crl-15729	109	11	,	,	PUNCT
crl-15729	109	12	and	and	CCONJ
crl-15729	109	13	zeithaml	zeithaml	PROPN
crl-15729	109	14	,	,	PUNCT
crl-15729	109	15	the	the	DET
crl-15729	109	16	scale	scale	NOUN
crl-15729	109	17	“	"	PUNCT
crl-15729	109	18	tangibles	tangibles	PROPN
crl-15729	109	19	”	"	PUNCT
crl-15729	109	20	included	include	VERB
crl-15729	109	21	four	four	NUM
crl-15729	109	22	items	item	NOUN
crl-15729	109	23	:	:	PUNCT
crl-15729	109	24	•	•	NUM
crl-15729	109	25	p1	p1	PROPN
crl-15729	109	26	.	.	PUNCT
crl-15729	110	1	xyz	xyz	PROPN
crl-15729	110	2	has	have	VERB
crl-15729	110	3	modern	modern	ADJ
crl-15729	110	4	-	-	PUNCT
crl-15729	110	5	looking	look	VERB
crl-15729	110	6	equipment	equipment	NOUN
crl-15729	110	7	.	.	PUNCT
crl-15729	111	1	•	•	NUM
crl-15729	111	2	p2	p2	PROPN
crl-15729	111	3	.	.	PUNCT
crl-15729	112	1	xyz	xyz	PROPN
crl-15729	112	2	’s	’s	PART
crl-15729	112	3	physical	physical	ADJ
crl-15729	112	4	facilities	facility	NOUN
crl-15729	112	5	are	be	AUX
crl-15729	112	6	visually	visually	ADV
crl-15729	112	7	appealing	appealing	ADJ
crl-15729	112	8	.	.	PUNCT
crl-15729	113	1	•	•	NUM
crl-15729	113	2	p3	p3	PROPN
crl-15729	113	3	.	.	PUNCT
crl-15729	114	1	xyz	xyz	PROPN
crl-15729	114	2	’s	’s	PART
crl-15729	114	3	employees	employee	NOUN
crl-15729	114	4	are	be	AUX
crl-15729	114	5	neat	neat	ADJ
crl-15729	114	6	appearing	appear	VERB
crl-15729	114	7	.	.	PUNCT
crl-15729	115	1	•	•	NOUN
crl-15729	115	2	p4	p4	ADJ
crl-15729	115	3	.	.	PUNCT
crl-15729	116	1	materials	material	NOUN
crl-15729	116	2	associated	associate	VERB
crl-15729	116	3	with	with	ADP
crl-15729	116	4	the	the	DET
crl-15729	116	5	service	service	NOUN
crl-15729	116	6	(	(	PUNCT
crl-15729	116	7	such	such	ADJ
crl-15729	116	8	as	as	ADP
crl-15729	116	9	pamphlets	pamphlet	NOUN
crl-15729	116	10	or	or	CCONJ
crl-15729	116	11	statements	statement	NOUN
crl-15729	116	12	)	)	PUNCT
crl-15729	116	13	http	http	ADJ
crl-15729	116	14	:	:	PUNCT
crl-15729	116	15	banks.29	banks.29	NOUN
crl-15729	116	16	http	http	NOUN
crl-15729	116	17	:	:	PUNCT
crl-15729	116	18	measures.28	measures.28	NOUN
crl-15729	116	19	http	http	NOUN
crl-15729	116	20	:	:	PUNCT
crl-15729	116	21	services.26	services.26	ADV
crl-15729	116	22	http	http	ADJ
crl-15729	116	23	:	:	PUNCT
crl-15729	116	24	items.25	items.25	PROPN
crl-15729	116	25	272	272	NUM
crl-15729	116	26	college	college	PROPN
crl-15729	116	27	&	&	CCONJ
crl-15729	116	28	research	research	PROPN
crl-15729	116	29	libraries	library	NOUN
crl-15729	116	30	may	may	AUX
crl-15729	116	31	2005	2005	NUM
crl-15729	116	32	are	be	AUX
crl-15729	116	33	visually	visually	ADV
crl-15729	116	34	appealing	appealing	ADJ
crl-15729	116	35	at	at	ADP
crl-15729	116	36	xyz	xyz	PROPN
crl-15729	116	37	.	.	PUNCT
crl-15729	117	1	these	these	DET
crl-15729	117	2	tangible	tangible	ADJ
crl-15729	117	3	dimension	dimension	NOUN
crl-15729	117	4	items	item	NOUN
crl-15729	117	5	are	be	AUX
crl-15729	117	6	clearly	clearly	ADV
crl-15729	117	7	not	not	PART
crl-15729	117	8	designed	design	VERB
crl-15729	117	9	to	to	PART
crl-15729	117	10	measure	measure	VERB
crl-15729	117	11	bank	bank	PROPN
crl-15729	117	12	products.30	products.30	VERB
crl-15729	117	13	the	the	DET
crl-15729	117	14	uniqueness	uniqueness	NOUN
crl-15729	117	15	of	of	ADP
crl-15729	117	16	library	library	NOUN
crl-15729	117	17	service	service	NOUN
crl-15729	117	18	assessment	assessment	NOUN
crl-15729	117	19	is	be	AUX
crl-15729	117	20	that	that	SCONJ
crl-15729	117	21	any	any	DET
crl-15729	117	22	tools	tool	NOUN
crl-15729	117	23	measuring	measure	VERB
crl-15729	117	24	only	only	ADV
crl-15729	117	25	either	either	CCONJ
crl-15729	117	26	product	product	NOUN
crl-15729	117	27	or	or	CCONJ
crl-15729	117	28	service	service	NOUN
crl-15729	117	29	can	can	AUX
crl-15729	117	30	not	not	PART
crl-15729	117	31	completely	completely	ADV
crl-15729	117	32	assess	assess	VERB
crl-15729	117	33	the	the	DET
crl-15729	117	34	overall	overall	ADJ
crl-15729	117	35	quality	quality	NOUN
crl-15729	117	36	of	of	ADP
crl-15729	117	37	services	service	NOUN
crl-15729	117	38	provided	provide	VERB
crl-15729	117	39	.	.	PUNCT
crl-15729	118	1	library	library	NOUN
crl-15729	118	2	services	service	NOUN
crl-15729	118	3	quality	quality	NOUN
crl-15729	118	4	is	be	AUX
crl-15729	118	5	a	a	DET
crl-15729	118	6	combination	combination	NOUN
crl-15729	118	7	of	of	ADP
crl-15729	118	8	the	the	DET
crl-15729	118	9	quality	quality	NOUN
crl-15729	118	10	of	of	ADP
crl-15729	118	11	information	information	NOUN
crl-15729	118	12	provided	provide	VERB
crl-15729	118	13	by	by	ADP
crl-15729	118	14	the	the	DET
crl-15729	118	15	library	library	NOUN
crl-15729	118	16	(	(	PUNCT
crl-15729	118	17	e.g.	e.g.	ADV
crl-15729	118	18	,	,	PUNCT
crl-15729	118	19	comprehensiveness	comprehensiveness	NOUN
crl-15729	118	20	,	,	PUNCT
crl-15729	118	21	appropriateness	appropriateness	NOUN
crl-15729	118	22	,	,	PUNCT
crl-15729	118	23	and	and	CCONJ
crl-15729	118	24	format	format	NOUN
crl-15729	118	25	)	)	PUNCT
crl-15729	118	26	and	and	CCONJ
crl-15729	118	27	the	the	DET
crl-15729	118	28	services	service	NOUN
crl-15729	118	29	offered	offer	VERB
crl-15729	118	30	by	by	ADP
crl-15729	118	31	the	the	DET
crl-15729	118	32	library	library	NOUN
crl-15729	118	33	(	(	PUNCT
crl-15729	118	34	e.g.	e.g.	ADV
crl-15729	118	35	,	,	PUNCT
crl-15729	118	36	physical	physical	ADJ
crl-15729	118	37	facilities	facility	NOUN
crl-15729	118	38	,	,	PUNCT
crl-15729	118	39	helpfulness	helpfulness	ADJ
crl-15729	118	40	,	,	PUNCT
crl-15729	118	41	and	and	CCONJ
crl-15729	118	42	a	a	DET
crl-15729	118	43	itude	itude	NOUN
crl-15729	118	44	of	of	ADP
crl-15729	118	45	library	library	ADJ
crl-15729	118	46	staff	staff	NOUN
crl-15729	118	47	)	)	PUNCT
crl-15729	118	48	.	.	PUNCT
crl-15729	119	1	conceptual	conceptual	ADJ
crl-15729	119	2	issues	issue	NOUN
crl-15729	119	3	of	of	ADP
crl-15729	119	4	libqual+	libqual+	NOUN
crl-15729	119	5	™	™	NOUN
crl-15729	119	6	as	as	ADP
crl-15729	119	7	libqual+	libqual+	NOUN
crl-15729	119	8	™	™	NOUN
crl-15729	119	9	is	be	AUX
crl-15729	119	10	currently	currently	ADV
crl-15729	119	11	the	the	DET
crl-15729	119	12	most	most	ADV
crl-15729	119	13	popular	popular	ADJ
crl-15729	119	14	and	and	CCONJ
crl-15729	119	15	widely	widely	ADV
crl-15729	119	16	used	use	VERB
crl-15729	119	17	assessment	assessment	NOUN
crl-15729	119	18	tool	tool	NOUN
crl-15729	119	19	in	in	ADP
crl-15729	119	20	american	american	ADJ
crl-15729	119	21	libraries	library	NOUN
crl-15729	119	22	,	,	PUNCT
crl-15729	119	23	its	its	PRON
crl-15729	119	24	theories	theory	NOUN
crl-15729	119	25	and	and	CCONJ
crl-15729	119	26	applications	application	NOUN
crl-15729	119	27	in	in	ADP
crl-15729	119	28	library	library	ADJ
crl-15729	119	29	assessment	assessment	NOUN
crl-15729	119	30	processes	process	VERB
crl-15729	119	31	warrant	warrant	VERB
crl-15729	119	32	further	further	ADJ
crl-15729	119	33	analysis	analysis	NOUN
crl-15729	119	34	.	.	PUNCT
crl-15729	120	1	as	as	SCONJ
crl-15729	120	2	previously	previously	ADV
crl-15729	120	3	noted	note	VERB
crl-15729	120	4	,	,	PUNCT
crl-15729	120	5	libqual+	libqual+	ADP
crl-15729	120	6	™	™	ADJ
crl-15729	120	7	was	be	AUX
crl-15729	120	8	introduced	introduce	VERB
crl-15729	120	9	into	into	ADP
crl-15729	120	10	lis	li	NOUN
crl-15729	120	11	as	as	ADP
crl-15729	120	12	an	an	DET
crl-15729	120	13	expansion	expansion	NOUN
crl-15729	120	14	of	of	ADP
crl-15729	120	15	servqual	servqual	ADJ
crl-15729	120	16	.	.	PUNCT
crl-15729	121	1	accordingly	accordingly	ADV
crl-15729	121	2	,	,	PUNCT
crl-15729	121	3	consumer	consumer	NOUN
crl-15729	121	4	(	(	PUNCT
crl-15729	121	5	library	library	NOUN
crl-15729	121	6	user	user	NOUN
crl-15729	121	7	)	)	PUNCT
crl-15729	121	8	perceived	perceive	VERB
crl-15729	121	9	quality	quality	NOUN
crl-15729	121	10	of	of	ADP
crl-15729	121	11	library	library	NOUN
crl-15729	121	12	services	service	NOUN
crl-15729	121	13	in	in	ADP
crl-15729	121	14	libqual+	libqual+	NOUN
crl-15729	121	15	™	™	ADJ
crl-15729	121	16	is	be	AUX
crl-15729	121	17	the	the	DET
crl-15729	121	18	consumer	consumer	NOUN
crl-15729	121	19	’s	’s	PART
crl-15729	121	20	(	(	PUNCT
crl-15729	121	21	library	library	NOUN
crl-15729	121	22	user	user	NOUN
crl-15729	121	23	’s	’s	PART
crl-15729	121	24	)	)	PUNCT
crl-15729	121	25	judgment	judgment	NOUN
crl-15729	121	26	about	about	ADP
crl-15729	121	27	his	his	PRON
crl-15729	121	28	or	or	CCONJ
crl-15729	121	29	her	her	PRON
crl-15729	121	30	overall	overall	ADJ
crl-15729	121	31	experience	experience	NOUN
crl-15729	121	32	with	with	ADP
crl-15729	121	33	the	the	DET
crl-15729	121	34	library	library	NOUN
crl-15729	121	35	’s	’s	PART
crl-15729	121	36	services	service	NOUN
crl-15729	121	37	.	.	PUNCT
crl-15729	122	1	this	this	DET
crl-15729	122	2	determination	determination	NOUN
crl-15729	122	3	is	be	AUX
crl-15729	122	4	made	make	VERB
crl-15729	122	5	based	base	VERB
crl-15729	122	6	on	on	ADP
crl-15729	122	7	the	the	DET
crl-15729	122	8	degree	degree	NOUN
crl-15729	122	9	and	and	CCONJ
crl-15729	122	10	direction	direction	NOUN
crl-15729	122	11	of	of	ADP
crl-15729	122	12	discrepancy	discrepancy	NOUN
crl-15729	122	13	between	between	ADP
crl-15729	122	14	the	the	DET
crl-15729	122	15	consumer	consumer	NOUN
crl-15729	122	16	’s	’s	PART
crl-15729	122	17	(	(	PUNCT
crl-15729	122	18	library	library	NOUN
crl-15729	122	19	user	user	NOUN
crl-15729	122	20	’s	’s	PART
crl-15729	122	21	)	)	PUNCT
crl-15729	122	22	perceptions	perception	NOUN
crl-15729	122	23	and	and	CCONJ
crl-15729	122	24	expectations	expectation	NOUN
crl-15729	122	25	.	.	PUNCT
crl-15729	123	1	therefore	therefore	ADV
crl-15729	123	2	,	,	PUNCT
crl-15729	123	3	the	the	DET
crl-15729	123	4	operationalization	operationalization	NOUN
crl-15729	123	5	of	of	ADP
crl-15729	123	6	the	the	DET
crl-15729	123	7	model	model	NOUN
crl-15729	123	8	is	be	AUX
crl-15729	123	9	defined	define	VERB
crl-15729	123	10	as	as	ADP
crl-15729	123	11	q	q	NOUN
crl-15729	123	12	=	=	SYM
crl-15729	123	13	p	p	X
crl-15729	123	14	–	–	PUNCT
crl-15729	123	15	e	e	NOUN
crl-15729	123	16	,	,	PUNCT
crl-15729	123	17	with	with	ADP
crl-15729	123	18	q	q	NOUN
crl-15729	123	19	representing	represent	VERB
crl-15729	123	20	perceived	perceive	VERB
crl-15729	123	21	quality	quality	NOUN
crl-15729	123	22	of	of	ADP
crl-15729	123	23	the	the	DET
crl-15729	123	24	item	item	NOUN
crl-15729	123	25	and	and	CCONJ
crl-15729	123	26	p	p	NOUN
crl-15729	123	27	and	and	CCONJ
crl-15729	123	28	e	e	NOUN
crl-15729	123	29	representing	represent	VERB
crl-15729	123	30	the	the	DET
crl-15729	123	31	ratings	rating	NOUN
crl-15729	123	32	on	on	ADP
crl-15729	123	33	the	the	DET
crl-15729	123	34	corresponding	correspond	VERB
crl-15729	123	35	perception	perception	NOUN
crl-15729	123	36	and	and	CCONJ
crl-15729	123	37	expectation	expectation	NOUN
crl-15729	123	38	statements	statement	NOUN
crl-15729	123	39	,	,	PUNCT
crl-15729	123	40	respectively.31	respectively.31	NOUN
crl-15729	123	41	libqual+	libqual+	ADP
crl-15729	123	42	™	™	PROPN
crl-15729	123	43	presented	present	VERB
crl-15729	123	44	a	a	DET
crl-15729	123	45	different	different	ADJ
crl-15729	123	46	conceptualization	conceptualization	NOUN
crl-15729	123	47	with	with	ADP
crl-15729	123	48	the	the	DET
crl-15729	123	49	constructs	construct	NOUN
crl-15729	123	50	“	"	PUNCT
crl-15729	123	51	minimum	minimum	NOUN
crl-15729	123	52	”	"	PUNCT
crl-15729	123	53	and	and	CCONJ
crl-15729	123	54	“	"	PUNCT
crl-15729	123	55	desired	desire	VERB
crl-15729	123	56	”	"	PUNCT
crl-15729	123	57	level	level	NOUN
crl-15729	123	58	being	be	AUX
crl-15729	123	59	used	use	VERB
crl-15729	123	60	to	to	PART
crl-15729	123	61	compare	compare	VERB
crl-15729	123	62	with	with	ADP
crl-15729	123	63	library	library	NOUN
crl-15729	123	64	users	user	NOUN
crl-15729	123	65	’	’	PART
crl-15729	123	66	perceptions	perception	NOUN
crl-15729	123	67	of	of	ADP
crl-15729	123	68	service	service	NOUN
crl-15729	123	69	quality.32	quality.32	PROPN
crl-15729	123	70	users	user	NOUN
crl-15729	123	71	’	’	PART
crl-15729	123	72	perceptions	perception	NOUN
crl-15729	123	73	are	be	AUX
crl-15729	123	74	proposed	propose	VERB
crl-15729	123	75	to	to	PART
crl-15729	123	76	anchor	anchor	VERB
crl-15729	123	77	somewhere	somewhere	ADV
crl-15729	123	78	between	between	ADP
crl-15729	123	79	the	the	DET
crl-15729	123	80	“	"	PUNCT
crl-15729	123	81	minimum	minimum	NOUN
crl-15729	123	82	”	"	PUNCT
crl-15729	123	83	and	and	CCONJ
crl-15729	123	84	“	"	PUNCT
crl-15729	123	85	desired	desire	VERB
crl-15729	123	86	”	"	PUNCT
crl-15729	123	87	level	level	NOUN
crl-15729	123	88	.	.	PUNCT
crl-15729	124	1	according	accord	VERB
crl-15729	124	2	to	to	ADP
crl-15729	124	3	the	the	DET
crl-15729	124	4	current	current	ADJ
crl-15729	124	5	conceptualization	conceptualization	NOUN
crl-15729	124	6	,	,	PUNCT
crl-15729	124	7	libqual+	libqual+	X
crl-15729	124	8	™	™	NOUN
crl-15729	124	9	lacks	lack	VERB
crl-15729	124	10	clarification	clarification	NOUN
crl-15729	124	11	in	in	ADP
crl-15729	124	12	the	the	DET
crl-15729	124	13	following	following	NOUN
crl-15729	124	14	regards	regard	NOUN
crl-15729	124	15	:	:	PUNCT
crl-15729	124	16	first	first	ADV
crl-15729	124	17	,	,	PUNCT
crl-15729	124	18	what	what	PRON
crl-15729	124	19	are	be	AUX
crl-15729	124	20	the	the	DET
crl-15729	124	21	positions	position	NOUN
crl-15729	124	22	and	and	CCONJ
crl-15729	124	23	propositions	proposition	NOUN
crl-15729	124	24	of	of	ADP
crl-15729	124	25	“	"	PUNCT
crl-15729	124	26	minimum	minimum	NOUN
crl-15729	124	27	”	"	PUNCT
crl-15729	124	28	and	and	CCONJ
crl-15729	124	29	“	"	PUNCT
crl-15729	124	30	desired	desire	VERB
crl-15729	124	31	”	"	PUNCT
crl-15729	124	32	levels	level	NOUN
crl-15729	124	33	in	in	ADP
crl-15729	124	34	the	the	DET
crl-15729	124	35	q	q	X
crl-15729	124	36	=	=	PUNCT
crl-15729	124	37	p	p	X
crl-15729	124	38	–	–	PUNCT
crl-15729	124	39	e	e	NOUN
crl-15729	124	40	equation	equation	NOUN
crl-15729	124	41	?	?	PUNCT
crl-15729	125	1	second	second	ADJ
crl-15729	125	2	,	,	PUNCT
crl-15729	125	3	is	be	AUX
crl-15729	125	4	each	each	PRON
crl-15729	125	5	of	of	ADP
crl-15729	125	6	their	their	PRON
crl-15729	125	7	interpretations	interpretation	NOUN
crl-15729	125	8	compatible	compatible	ADJ
crl-15729	125	9	with	with	ADP
crl-15729	125	10	the	the	DET
crl-15729	125	11	mathematical	mathematical	ADJ
crl-15729	125	12	properties	property	NOUN
crl-15729	125	13	using	use	VERB
crl-15729	125	14	p	p	X
crl-15729	125	15	–	–	PUNCT
crl-15729	125	16	e	e	ADP
crl-15729	125	17	equation	equation	NOUN
crl-15729	125	18	with	with	ADP
crl-15729	125	19	the	the	DET
crl-15729	125	20	perceived	perceive	VERB
crl-15729	125	21	quality	quality	NOUN
crl-15729	125	22	specification	specification	NOUN
crl-15729	125	23	?	?	PUNCT
crl-15729	126	1	third	third	ADJ
crl-15729	126	2	,	,	PUNCT
crl-15729	126	3	operationalization	operationalization	NOUN
crl-15729	126	4	of	of	ADP
crl-15729	126	5	the	the	DET
crl-15729	126	6	current	current	NOUN
crl-15729	126	7	libqual+	libqual+	AUX
crl-15729	126	8	™	™	VERB
crl-15729	126	9	using	use	VERB
crl-15729	126	10	either	either	CCONJ
crl-15729	126	11	“	"	PUNCT
crl-15729	126	12	minimum	minimum	NOUN
crl-15729	126	13	”	"	PUNCT
crl-15729	126	14	or	or	CCONJ
crl-15729	126	15	“	"	PUNCT
crl-15729	126	16	desired	desire	VERB
crl-15729	126	17	”	"	PUNCT
crl-15729	126	18	level	level	NOUN
crl-15729	126	19	in	in	ADP
crl-15729	126	20	the	the	DET
crl-15729	126	21	equation	equation	NOUN
crl-15729	126	22	is	be	AUX
crl-15729	126	23	conceptually	conceptually	ADV
crl-15729	126	24	differentiated	differentiate	VERB
crl-15729	126	25	from	from	ADP
crl-15729	126	26	the	the	DET
crl-15729	126	27	frameworks	framework	NOUN
crl-15729	126	28	suggested	suggest	VERB
crl-15729	126	29	in	in	ADP
crl-15729	126	30	the	the	DET
crl-15729	126	31	original	original	ADJ
crl-15729	126	32	service	service	NOUN
crl-15729	126	33	quality	quality	NOUN
crl-15729	126	34	research	research	NOUN
crl-15729	126	35	and	and	CCONJ
crl-15729	126	36	also	also	ADV
crl-15729	126	37	differentiated	differentiate	VERB
crl-15729	126	38	from	from	ADP
crl-15729	126	39	the	the	DET
crl-15729	126	40	disconfirmation	disconfirmation	NOUN
crl-15729	126	41	of	of	ADP
crl-15729	126	42	expectation	expectation	NOUN
crl-15729	126	43	concept	concept	NOUN
crl-15729	126	44	specified	specify	VERB
crl-15729	126	45	in	in	ADP
crl-15729	126	46	the	the	DET
crl-15729	126	47	marketing	marketing	NOUN
crl-15729	126	48	literature	literature	NOUN
crl-15729	126	49	.	.	PUNCT
crl-15729	127	1	therefore	therefore	ADV
crl-15729	127	2	,	,	PUNCT
crl-15729	127	3	justifications	justification	NOUN
crl-15729	127	4	of	of	ADP
crl-15729	127	5	this	this	DET
crl-15729	127	6	measurement	measurement	NOUN
crl-15729	127	7	for	for	ADP
crl-15729	127	8	library	library	NOUN
crl-15729	127	9	service	service	NOUN
crl-15729	127	10	quality	quality	NOUN
crl-15729	127	11	as	as	ADP
crl-15729	127	12	a	a	DET
crl-15729	127	13	research	research	NOUN
crl-15729	127	14	tool	tool	NOUN
crl-15729	127	15	are	be	AUX
crl-15729	127	16	needed	need	VERB
crl-15729	127	17	.	.	PUNCT
crl-15729	128	1	to	to	PART
crl-15729	128	2	address	address	VERB
crl-15729	128	3	all	all	DET
crl-15729	128	4	aspects	aspect	NOUN
crl-15729	128	5	of	of	ADP
crl-15729	128	6	library	library	ADJ
crl-15729	128	7	services	service	NOUN
crl-15729	128	8	sufficiently	sufficiently	ADV
crl-15729	128	9	,	,	PUNCT
crl-15729	128	10	the	the	DET
crl-15729	128	11	current	current	ADJ
crl-15729	128	12	libqual+	libqual+	NOUN
crl-15729	128	13	™	™	ADJ
crl-15729	128	14	is	be	AUX
crl-15729	128	15	not	not	PART
crl-15729	128	16	yet	yet	ADV
crl-15729	128	17	an	an	DET
crl-15729	128	18	adequately	adequately	ADV
crl-15729	128	19	developed	develop	VERB
crl-15729	128	20	tool	tool	NOUN
crl-15729	128	21	to	to	PART
crl-15729	128	22	measure	measure	VERB
crl-15729	128	23	and	and	CCONJ
crl-15729	128	24	represent	represent	VERB
crl-15729	128	25	a	a	DET
crl-15729	128	26	dependable	dependable	ADJ
crl-15729	128	27	library	library	NOUN
crl-15729	128	28	services	service	NOUN
crl-15729	128	29	assessment	assessment	NOUN
crl-15729	128	30	result	result	NOUN
crl-15729	128	31	.	.	PUNCT
crl-15729	129	1	furthermore	furthermore	ADV
crl-15729	129	2	,	,	PUNCT
crl-15729	129	3	service	service	NOUN
crl-15729	129	4	quality	quality	NOUN
crl-15729	129	5	,	,	PUNCT
crl-15729	129	6	a	a	DET
crl-15729	129	7	key	key	ADJ
crl-15729	129	8	construct	construct	NOUN
crl-15729	129	9	used	use	VERB
crl-15729	129	10	in	in	ADP
crl-15729	129	11	libqual+	libqual+	X
crl-15729	129	12	™	™	NOUN
crl-15729	129	13	,	,	PUNCT
crl-15729	129	14	needs	need	VERB
crl-15729	129	15	clarification	clarification	NOUN
crl-15729	129	16	.	.	PUNCT
crl-15729	130	1	as	as	SCONJ
crl-15729	130	2	conceptualized	conceptualize	VERB
crl-15729	130	3	in	in	ADP
crl-15729	130	4	servqual	servqual	ADJ
crl-15729	130	5	,	,	PUNCT
crl-15729	130	6	service	service	NOUN
crl-15729	130	7	quality	quality	NOUN
crl-15729	130	8	can	can	AUX
crl-15729	130	9	be	be	AUX
crl-15729	130	10	measured	measure	VERB
crl-15729	130	11	by	by	ADP
crl-15729	130	12	the	the	DET
crl-15729	130	13	equation	equation	NOUN
crl-15729	130	14	of	of	ADP
crl-15729	130	15	q	q	PROPN
crl-15729	130	16	=	=	SYM
crl-15729	130	17	p	p	PROPN
crl-15729	130	18	–	–	PUNCT
crl-15729	130	19	e.	e.	PROPN
crl-15729	130	20	although	although	SCONJ
crl-15729	130	21	research	research	NOUN
crl-15729	130	22	applications	application	NOUN
crl-15729	130	23	and	and	CCONJ
crl-15729	130	24	findings	finding	NOUN
crl-15729	130	25	of	of	ADP
crl-15729	130	26	service	service	NOUN
crl-15729	130	27	quality	quality	NOUN
crl-15729	130	28	vary	vary	VERB
crl-15729	130	29	from	from	ADP
crl-15729	130	30	project	project	NOUN
crl-15729	130	31	to	to	PART
crl-15729	130	32	project	project	VERB
crl-15729	130	33	,	,	PUNCT
crl-15729	130	34	using	use	VERB
crl-15729	130	35	servqual	servqual	ADJ
crl-15729	130	36	as	as	ADP
crl-15729	130	37	a	a	DET
crl-15729	130	38	theoretical	theoretical	ADJ
crl-15729	130	39	foundation	foundation	NOUN
crl-15729	130	40	,	,	PUNCT
crl-15729	130	41	the	the	DET
crl-15729	130	42	consensus	consensus	NOUN
crl-15729	130	43	has	have	AUX
crl-15729	130	44	been	be	AUX
crl-15729	130	45	that	that	SCONJ
crl-15729	130	46	the	the	DET
crl-15729	130	47	disconfirmed	disconfirmed	ADJ
crl-15729	130	48	expectation	expectation	NOUN
crl-15729	130	49	is	be	AUX
crl-15729	130	50	a	a	DET
crl-15729	130	51	predictor	predictor	NOUN
crl-15729	130	52	of	of	ADP
crl-15729	130	53	perceived	perceive	VERB
crl-15729	130	54	service	service	NOUN
crl-15729	130	55	quality	quality	NOUN
crl-15729	130	56	,	,	PUNCT
crl-15729	130	57	which	which	PRON
crl-15729	130	58	specifies	specify	VERB
crl-15729	130	59	that	that	SCONJ
crl-15729	130	60	a	a	DET
crl-15729	130	61	more	more	ADV
crl-15729	130	62	positive	positive	ADJ
crl-15729	130	63	score	score	NOUN
crl-15729	130	64	of	of	ADP
crl-15729	130	65	p	p	NOUN
crl-15729	130	66	–	–	PUNCT
crl-15729	130	67	e	e	NOUN
crl-15729	130	68	indicates	indicate	VERB
crl-15729	130	69	higher	high	ADJ
crl-15729	130	70	quality	quality	NOUN
crl-15729	130	71	and	and	CCONJ
crl-15729	130	72	a	a	DET
crl-15729	130	73	more	more	ADV
crl-15729	130	74	negative	negative	ADJ
crl-15729	130	75	score	score	NOUN
crl-15729	130	76	indicates	indicate	VERB
crl-15729	130	77	lower	low	ADJ
crl-15729	130	78	quality	quality	NOUN
crl-15729	130	79	.	.	PUNCT
crl-15729	131	1	if	if	SCONJ
crl-15729	131	2	this	this	PRON
crl-15729	131	3	is	be	AUX
crl-15729	131	4	the	the	DET
crl-15729	131	5	theoretical	theoretical	ADJ
crl-15729	131	6	framework	framework	NOUN
crl-15729	131	7	based	base	VERB
crl-15729	131	8	on	on	ADP
crl-15729	131	9	which	which	PRON
crl-15729	131	10	libqual+	libqual+	X
crl-15729	131	11	™	™	ADJ
crl-15729	131	12	is	be	AUX
crl-15729	131	13	developed	develop	VERB
crl-15729	131	14	,	,	PUNCT
crl-15729	131	15	the	the	DET
crl-15729	131	16	current	current	ADJ
crl-15729	131	17	gap	gap	NOUN
crl-15729	131	18	theory	theory	NOUN
crl-15729	131	19	applied	apply	VERB
crl-15729	131	20	in	in	ADP
crl-15729	131	21	libqual+	libqual+	NOUN
crl-15729	131	22	™	™	ADJ
crl-15729	131	23	is	be	AUX
crl-15729	131	24	inconsistent	inconsistent	ADJ
crl-15729	131	25	with	with	ADP
crl-15729	131	26	the	the	DET
crl-15729	131	27	servqual	servqual	ADJ
crl-15729	131	28	concept	concept	NOUN
crl-15729	131	29	,	,	PUNCT
crl-15729	131	30	where	where	SCONJ
crl-15729	131	31	a	a	DET
crl-15729	131	32	negative	negative	ADJ
crl-15729	131	33	score	score	NOUN
crl-15729	131	34	is	be	AUX
crl-15729	131	35	common	common	ADJ
crl-15729	131	36	between	between	ADP
crl-15729	131	37	“	"	PUNCT
crl-15729	131	38	perceived	perceive	VERB
crl-15729	131	39	”	"	PUNCT
crl-15729	131	40	and	and	CCONJ
crl-15729	131	41	“	"	PUNCT
crl-15729	131	42	desired	desire	VERB
crl-15729	131	43	”	"	PUNCT
crl-15729	131	44	service	service	NOUN
crl-15729	131	45	level	level	NOUN
crl-15729	131	46	.	.	PUNCT
crl-15729	132	1	accordingly	accordingly	ADV
crl-15729	132	2	,	,	PUNCT
crl-15729	132	3	a	a	DET
crl-15729	132	4	positive	positive	ADJ
crl-15729	132	5	perception	perception	NOUN
crl-15729	132	6	of	of	ADP
crl-15729	132	7	service	service	NOUN
crl-15729	132	8	quality	quality	NOUN
crl-15729	132	9	may	may	AUX
crl-15729	132	10	result	result	VERB
crl-15729	132	11	when	when	SCONJ
crl-15729	132	12	the	the	DET
crl-15729	132	13	perceived	perceive	VERB
crl-15729	132	14	level	level	NOUN
crl-15729	132	15	falls	fall	VERB
crl-15729	132	16	below	below	ADP
crl-15729	132	17	the	the	DET
crl-15729	132	18	desired	desire	VERB
crl-15729	132	19	level	level	NOUN
crl-15729	132	20	of	of	ADP
crl-15729	132	21	services	service	NOUN
crl-15729	132	22	.	.	PUNCT
crl-15729	133	1	in	in	ADP
crl-15729	133	2	addition	addition	NOUN
crl-15729	133	3	,	,	PUNCT
crl-15729	133	4	the	the	DET
crl-15729	133	5	definitions	definition	NOUN
crl-15729	133	6	of	of	ADP
crl-15729	133	7	the	the	DET
crl-15729	133	8	tested	test	VERB
crl-15729	133	9	constructs	construct	NOUN
crl-15729	133	10	expectations	expectation	NOUN
crl-15729	133	11	and	and	CCONJ
crl-15729	133	12	needs	need	NOUN
crl-15729	133	13	are	be	AUX
crl-15729	133	14	confusing	confusing	ADJ
crl-15729	133	15	.	.	PUNCT
crl-15729	134	1	on	on	ADP
crl-15729	134	2	the	the	DET
crl-15729	134	3	first	first	ADJ
crl-15729	134	4	page	page	NOUN
crl-15729	134	5	of	of	ADP
crl-15729	134	6	the	the	DET
crl-15729	134	7	survey	survey	NOUN
crl-15729	134	8	form	form	NOUN
crl-15729	134	9	,	,	PUNCT
crl-15729	134	10	library	library	NOUN
crl-15729	134	11	users	user	NOUN
crl-15729	134	12	are	be	AUX
crl-15729	134	13	greeted	greet	VERB
crl-15729	134	14	and	and	CCONJ
crl-15729	134	15	introduced	introduce	VERB
crl-15729	134	16	to	to	ADP
crl-15729	134	17	libqual+	libqual+	X
crl-15729	134	18	™	™	VERB
crl-15729	134	19	by	by	ADP
crl-15729	134	20	“	"	PUNCT
crl-15729	134	21	we	we	PRON
crl-15729	134	22	are	be	AUX
crl-15729	134	23	commi	commi	ADJ
crl-15729	134	24	ed	ed	NOUN
crl-15729	134	25	to	to	PART
crl-15729	134	26	improve	improve	VERB
crl-15729	134	27	your	your	PRON
crl-15729	134	28	library	library	NOUN
crl-15729	134	29	services	service	NOUN
crl-15729	134	30	.	.	PUNCT
crl-15729	135	1	be	be	AUX
crl-15729	135	2	er	er	INTJ
crl-15729	135	3	understanding	understand	VERB
crl-15729	135	4	your	your	PRON
crl-15729	135	5	expectations	expectation	NOUN
crl-15729	135	6	will	will	AUX
crl-15729	135	7	help	help	VERB
crl-15729	135	8	tailor	tailor	VERB
crl-15729	135	9	those	those	DET
crl-15729	135	10	services	service	NOUN
crl-15729	135	11	to	to	ADP
crl-15729	135	12	your	your	PRON
crl-15729	135	13	http	http	NOUN
crl-15729	135	14	:	:	PUNCT
crl-15729	135	15	quality.32	quality.32	PROPN
crl-15729	135	16	http	http	ADJ
crl-15729	135	17	:	:	PUNCT
crl-15729	135	18	respectively.31	respectively.31	NOUN
crl-15729	135	19	http	http	ADJ
crl-15729	135	20	:	:	PUNCT
crl-15729	135	21	products.30	products.30	VERB
crl-15729	135	22	a	a	DET
crl-15729	135	23	theory	theory	NOUN
crl-15729	135	24	-	-	PUNCT
crl-15729	135	25	guided	guide	VERB
crl-15729	135	26	approach	approach	NOUN
crl-15729	135	27	to	to	ADP
crl-15729	135	28	library	library	NOUN
crl-15729	135	29	services	service	NOUN
crl-15729	135	30	assessment	assessment	NOUN
crl-15729	135	31	273	273	NUM
crl-15729	135	32	needs	need	NOUN
crl-15729	135	33	.	.	PUNCT
crl-15729	135	34	”	"	PUNCT
crl-15729	136	1	are	be	AUX
crl-15729	136	2	expectations	expectation	NOUN
crl-15729	136	3	and	and	CCONJ
crl-15729	136	4	needs	need	VERB
crl-15729	136	5	interchangeable	interchangeable	ADJ
crl-15729	136	6	in	in	ADP
crl-15729	136	7	libqual+	libqual+	X
crl-15729	136	8	™	™	NOUN
crl-15729	136	9	?	?	PUNCT
crl-15729	137	1	in	in	ADP
crl-15729	137	2	both	both	CCONJ
crl-15729	137	3	the	the	DET
crl-15729	137	4	disconfirmation	disconfirmation	NOUN
crl-15729	137	5	and	and	CCONJ
crl-15729	137	6	servqual	servqual	ADJ
crl-15729	137	7	models	model	NOUN
crl-15729	137	8	,	,	PUNCT
crl-15729	137	9	the	the	DET
crl-15729	137	10	constructs	construct	NOUN
crl-15729	137	11	of	of	ADP
crl-15729	137	12	expectations	expectation	NOUN
crl-15729	137	13	and	and	CCONJ
crl-15729	137	14	needs	need	NOUN
crl-15729	137	15	/	/	SYM
crl-15729	137	16	desires	desire	NOUN
crl-15729	137	17	are	be	AUX
crl-15729	137	18	clearly	clearly	ADV
crl-15729	137	19	defined	define	VERB
crl-15729	137	20	,	,	PUNCT
crl-15729	137	21	though	though	SCONJ
crl-15729	137	22	the	the	DET
crl-15729	137	23	definitions	definition	NOUN
crl-15729	137	24	varied	vary	VERB
crl-15729	137	25	considerably	considerably	ADV
crl-15729	137	26	from	from	ADP
crl-15729	137	27	study	study	NOUN
crl-15729	137	28	to	to	PART
crl-15729	137	29	study	study	VERB
crl-15729	137	30	.	.	PUNCT
crl-15729	138	1	one	one	NUM
crl-15729	138	2	concept	concept	NOUN
crl-15729	138	3	that	that	SCONJ
crl-15729	138	4	most	most	ADJ
crl-15729	138	5	disconfirmation	disconfirmation	ADJ
crl-15729	138	6	and	and	CCONJ
crl-15729	138	7	servqual	servqual	ADJ
crl-15729	138	8	researchers	researcher	NOUN
crl-15729	138	9	agree	agree	VERB
crl-15729	138	10	on	on	ADP
crl-15729	138	11	is	be	AUX
crl-15729	138	12	that	that	SCONJ
crl-15729	138	13	expectations	expectation	NOUN
crl-15729	138	14	and	and	CCONJ
crl-15729	138	15	needs	need	NOUN
crl-15729	138	16	/	/	SYM
crl-15729	138	17	desires	desire	NOUN
crl-15729	138	18	both	both	PRON
crl-15729	138	19	may	may	AUX
crl-15729	138	20	be	be	AUX
crl-15729	138	21	used	use	VERB
crl-15729	138	22	as	as	ADP
crl-15729	138	23	disconfirmation	disconfirmation	NOUN
crl-15729	138	24	standards	standard	NOUN
crl-15729	138	25	,	,	PUNCT
crl-15729	138	26	but	but	CCONJ
crl-15729	138	27	they	they	PRON
crl-15729	138	28	are	be	AUX
crl-15729	138	29	two	two	NUM
crl-15729	138	30	distinct	distinct	ADJ
crl-15729	138	31	constructs	construct	NOUN
crl-15729	138	32	.	.	PUNCT
crl-15729	139	1	for	for	ADP
crl-15729	139	2	example	example	NOUN
crl-15729	139	3	,	,	PUNCT
crl-15729	139	4	a	a	DET
crl-15729	139	5	student	student	NOUN
crl-15729	139	6	’s	’s	PART
crl-15729	139	7	need	need	NOUN
crl-15729	139	8	/	/	SYM
crl-15729	139	9	desire	desire	NOUN
crl-15729	139	10	to	to	PART
crl-15729	139	11	obtain	obtain	VERB
crl-15729	139	12	a	a	DET
crl-15729	139	13	book	book	NOUN
crl-15729	139	14	for	for	ADP
crl-15729	139	15	a	a	DET
crl-15729	139	16	class	class	NOUN
crl-15729	139	17	is	be	AUX
crl-15729	139	18	not	not	PART
crl-15729	139	19	identical	identical	ADJ
crl-15729	139	20	with	with	ADP
crl-15729	139	21	his	his	PRON
crl-15729	139	22	or	or	CCONJ
crl-15729	139	23	her	her	PRON
crl-15729	139	24	expectation	expectation	NOUN
crl-15729	139	25	to	to	PART
crl-15729	139	26	obtain	obtain	VERB
crl-15729	139	27	a	a	DET
crl-15729	139	28	book	book	NOUN
crl-15729	139	29	for	for	ADP
crl-15729	139	30	a	a	DET
crl-15729	139	31	class	class	NOUN
crl-15729	139	32	.	.	PUNCT
crl-15729	140	1	methodological	methodological	ADJ
crl-15729	140	2	issues	issue	NOUN
crl-15729	140	3	whereas	whereas	SCONJ
crl-15729	140	4	conceptual	conceptual	ADJ
crl-15729	140	5	issues	issue	NOUN
crl-15729	140	6	need	need	VERB
crl-15729	140	7	to	to	PART
crl-15729	140	8	be	be	AUX
crl-15729	140	9	addressed	address	VERB
crl-15729	140	10	by	by	ADP
crl-15729	140	11	research	research	NOUN
crl-15729	140	12	design	design	NOUN
crl-15729	140	13	,	,	PUNCT
crl-15729	140	14	the	the	DET
crl-15729	140	15	methodological	methodological	ADJ
crl-15729	140	16	issues	issue	NOUN
crl-15729	140	17	concern	concern	NOUN
crl-15729	140	18	data	datum	NOUN
crl-15729	140	19	collection	collection	NOUN
crl-15729	140	20	,	,	PUNCT
crl-15729	140	21	analysis	analysis	NOUN
crl-15729	140	22	,	,	PUNCT
crl-15729	140	23	and	and	CCONJ
crl-15729	140	24	interpretation	interpretation	NOUN
crl-15729	140	25	.	.	PUNCT
crl-15729	141	1	the	the	DET
crl-15729	141	2	following	follow	VERB
crl-15729	141	3	section	section	NOUN
crl-15729	141	4	uses	use	VERB
crl-15729	141	5	the	the	DET
crl-15729	141	6	suny	suny	PROPN
crl-15729	141	7	(	(	PUNCT
crl-15729	141	8	state	state	PROPN
crl-15729	141	9	university	university	PROPN
crl-15729	141	10	of	of	ADP
crl-15729	141	11	new	new	PROPN
crl-15729	141	12	york	york	PROPN
crl-15729	141	13	)	)	PUNCT
crl-15729	141	14	spring	spring	NOUN
crl-15729	141	15	2003	2003	NUM
crl-15729	141	16	survey	survey	NOUN
crl-15729	141	17	results	result	NOUN
crl-15729	141	18	as	as	ADP
crl-15729	141	19	an	an	DET
crl-15729	141	20	example	example	NOUN
crl-15729	141	21	to	to	PART
crl-15729	141	22	illustrate	illustrate	VERB
crl-15729	141	23	two	two	NUM
crl-15729	141	24	methodological	methodological	ADJ
crl-15729	141	25	issues	issue	NOUN
crl-15729	141	26	of	of	ADP
crl-15729	141	27	libqual+	libqual+	NOUN
crl-15729	141	28	™	™	NOUN
crl-15729	141	29	.	.	PUNCT
crl-15729	142	1	sample	sample	NOUN
crl-15729	142	2	representation	representation	NOUN
crl-15729	142	3	libqual+	libqual+	ADP
crl-15729	142	4	™	™	NOUN
crl-15729	142	5	is	be	AUX
crl-15729	142	6	purportedly	purportedly	ADV
crl-15729	142	7	designed	design	VERB
crl-15729	142	8	to	to	PART
crl-15729	142	9	measure	measure	VERB
crl-15729	142	10	library	library	ADJ
crl-15729	142	11	services	service	NOUN
crl-15729	142	12	across	across	ADP
crl-15729	142	13	a	a	DET
crl-15729	142	14	broad	broad	ADJ
crl-15729	142	15	spectrum	spectrum	NOUN
crl-15729	142	16	of	of	ADP
crl-15729	142	17	libraries	library	NOUN
crl-15729	142	18	serving	serve	VERB
crl-15729	142	19	users	user	NOUN
crl-15729	142	20	of	of	ADP
crl-15729	142	21	all	all	DET
crl-15729	142	22	types	type	NOUN
crl-15729	142	23	with	with	ADP
crl-15729	142	24	different	different	ADJ
crl-15729	142	25	perspectives	perspective	NOUN
crl-15729	142	26	.	.	PUNCT
crl-15729	143	1	however	however	ADV
crl-15729	143	2	,	,	PUNCT
crl-15729	143	3	a	a	DET
crl-15729	143	4	consistently	consistently	ADV
crl-15729	143	5	low	low	ADJ
crl-15729	143	6	response	response	NOUN
crl-15729	143	7	rate	rate	NOUN
crl-15729	143	8	has	have	AUX
crl-15729	143	9	been	be	AUX
crl-15729	143	10	found	find	VERB
crl-15729	143	11	across	across	ADP
crl-15729	143	12	libraries	library	NOUN
crl-15729	143	13	.	.	PUNCT
crl-15729	144	1	in	in	ADP
crl-15729	144	2	the	the	DET
crl-15729	144	3	suny	suny	PROPN
crl-15729	144	4	system	system	NOUN
crl-15729	144	5	in	in	ADP
crl-15729	144	6	2003	2003	NUM
crl-15729	144	7	,	,	PUNCT
crl-15729	144	8	many	many	ADJ
crl-15729	144	9	campuses	campus	NOUN
crl-15729	144	10	reported	report	VERB
crl-15729	144	11	their	their	PRON
crl-15729	144	12	response	response	NOUN
crl-15729	144	13	rate	rate	NOUN
crl-15729	144	14	within	within	ADP
crl-15729	144	15	a	a	DET
crl-15729	144	16	range	range	NOUN
crl-15729	144	17	of	of	ADP
crl-15729	144	18	0.3	0.3	NUM
crl-15729	144	19	to	to	PART
crl-15729	144	20	4.9	4.9	NUM
crl-15729	144	21	percent	percent	NOUN
crl-15729	144	22	.	.	PUNCT
crl-15729	145	1	many	many	ADJ
crl-15729	145	2	of	of	ADP
crl-15729	145	3	these	these	DET
crl-15729	145	4	collected	collect	VERB
crl-15729	145	5	responses	response	NOUN
crl-15729	145	6	were	be	AUX
crl-15729	145	7	from	from	ADP
crl-15729	145	8	a	a	DET
crl-15729	145	9	predetermined	predetermined	ADJ
crl-15729	145	10	sample	sample	NOUN
crl-15729	145	11	,	,	PUNCT
crl-15729	145	12	not	not	PART
crl-15729	145	13	the	the	DET
crl-15729	145	14	school	school	NOUN
crl-15729	145	15	population	population	NOUN
crl-15729	145	16	.	.	PUNCT
crl-15729	146	1	although	although	SCONJ
crl-15729	146	2	there	there	PRON
crl-15729	146	3	is	be	VERB
crl-15729	146	4	no	no	DET
crl-15729	146	5	rule	rule	NOUN
crl-15729	146	6	of	of	ADP
crl-15729	146	7	thumb	thumb	NOUN
crl-15729	146	8	as	as	SCONJ
crl-15729	146	9	to	to	ADP
crl-15729	146	10	what	what	DET
crl-15729	146	11	number	number	NOUN
crl-15729	146	12	represents	represent	VERB
crl-15729	146	13	a	a	DET
crl-15729	146	14	good	good	ADJ
crl-15729	146	15	response	response	NOUN
crl-15729	146	16	rate	rate	NOUN
crl-15729	146	17	,	,	PUNCT
crl-15729	146	18	parasuraman	parasuraman	NOUN
crl-15729	146	19	,	,	PUNCT
crl-15729	146	20	berry	berry	NOUN
crl-15729	146	21	,	,	PUNCT
crl-15729	146	22	and	and	CCONJ
crl-15729	146	23	zeithaml	zeithaml	PROPN
crl-15729	146	24	reported	report	VERB
crl-15729	146	25	a	a	DET
crl-15729	146	26	response	response	NOUN
crl-15729	146	27	rate	rate	NOUN
crl-15729	146	28	of	of	ADP
crl-15729	146	29	21	21	NUM
crl-15729	146	30	percent	percent	NOUN
crl-15729	146	31	in	in	ADP
crl-15729	146	32	their	their	PRON
crl-15729	146	33	article	article	NOUN
crl-15729	146	34	“	"	PUNCT
crl-15729	146	35	refinement	refinement	NOUN
crl-15729	146	36	and	and	CCONJ
crl-15729	146	37	reassessment	reassessment	NOUN
crl-15729	146	38	of	of	ADP
crl-15729	146	39	the	the	DET
crl-15729	146	40	servqual	servqual	ADJ
crl-15729	146	41	scale	scale	NOUN
crl-15729	146	42	.	.	PUNCT
crl-15729	147	1	”33	”33	VERB
crl-15729	147	2	many	many	ADJ
crl-15729	147	3	disconfirmation	disconfirmation	NOUN
crl-15729	147	4	studies	study	NOUN
crl-15729	147	5	in	in	ADP
crl-15729	147	6	a	a	DET
crl-15729	147	7	controlled	control	VERB
crl-15729	147	8	situation	situation	NOUN
crl-15729	147	9	reported	report	VERB
crl-15729	147	10	their	their	PRON
crl-15729	147	11	findings	finding	NOUN
crl-15729	147	12	based	base	VERB
crl-15729	147	13	on	on	ADP
crl-15729	147	14	response	response	NOUN
crl-15729	147	15	rates	rate	NOUN
crl-15729	147	16	of	of	ADP
crl-15729	147	17	around	around	ADV
crl-15729	147	18	or	or	CCONJ
crl-15729	147	19	greater	great	ADJ
crl-15729	147	20	than	than	ADP
crl-15729	147	21	50	50	NUM
crl-15729	147	22	percent.34	percent.34	NOUN
crl-15729	147	23	because	because	SCONJ
crl-15729	147	24	libqual+	libqual+	NOUN
crl-15729	147	25	™	™	ADJ
crl-15729	147	26	researchers	researcher	NOUN
crl-15729	147	27	use	use	VERB
crl-15729	147	28	10	10	NUM
crl-15729	147	29	percent	percent	NOUN
crl-15729	147	30	as	as	ADP
crl-15729	147	31	a	a	DET
crl-15729	147	32	guideline	guideline	NOUN
crl-15729	147	33	,	,	PUNCT
crl-15729	147	34	and	and	CCONJ
crl-15729	147	35	assuming	assume	VERB
crl-15729	147	36	that	that	SCONJ
crl-15729	147	37	the	the	DET
crl-15729	147	38	10	10	NUM
crl-15729	147	39	percent	percent	NOUN
crl-15729	147	40	response	response	NOUN
crl-15729	147	41	of	of	ADP
crl-15729	147	42	the	the	DET
crl-15729	147	43	sample	sample	NOUN
crl-15729	147	44	represents	represent	VERB
crl-15729	147	45	the	the	DET
crl-15729	147	46	demographical	demographical	ADJ
crl-15729	147	47	pa	pa	PROPN
crl-15729	147	48	ern	ern	PROPN
crl-15729	147	49	of	of	ADP
crl-15729	147	50	the	the	DET
crl-15729	147	51	population	population	NOUN
crl-15729	147	52	(	(	PUNCT
crl-15729	147	53	age	age	NOUN
crl-15729	147	54	,	,	PUNCT
crl-15729	147	55	gender	gender	NOUN
crl-15729	147	56	,	,	PUNCT
crl-15729	147	57	discipline	discipline	NOUN
crl-15729	147	58	,	,	PUNCT
crl-15729	147	59	etc	etc	X
crl-15729	147	60	.	.	X
crl-15729	147	61	)	)	PUNCT
crl-15729	147	62	,	,	PUNCT
crl-15729	147	63	the	the	DET
crl-15729	147	64	question	question	NOUN
crl-15729	147	65	still	still	ADV
crl-15729	147	66	remains	remain	VERB
crl-15729	147	67	:	:	PUNCT
crl-15729	147	68	can	can	AUX
crl-15729	147	69	we	we	PRON
crl-15729	147	70	trust	trust	VERB
crl-15729	147	71	the	the	DET
crl-15729	147	72	data	datum	NOUN
crl-15729	147	73	collected	collect	VERB
crl-15729	147	74	from	from	ADP
crl-15729	147	75	less	less	ADJ
crl-15729	147	76	than	than	ADP
crl-15729	147	77	five	five	NUM
crl-15729	147	78	percent	percent	NOUN
crl-15729	147	79	of	of	ADP
crl-15729	147	80	the	the	DET
crl-15729	147	81	sample	sample	NOUN
crl-15729	147	82	,	,	PUNCT
crl-15729	147	83	which	which	PRON
crl-15729	147	84	may	may	AUX
crl-15729	147	85	be	be	AUX
crl-15729	147	86	drawn	draw	VERB
crl-15729	147	87	from	from	ADP
crl-15729	147	88	less	less	ADJ
crl-15729	147	89	than	than	ADP
crl-15729	147	90	50	50	NUM
crl-15729	147	91	percent	percent	NOUN
crl-15729	147	92	of	of	ADP
crl-15729	147	93	the	the	DET
crl-15729	147	94	population	population	NOUN
crl-15729	147	95	?	?	PUNCT
crl-15729	148	1	furthermore	furthermore	ADV
crl-15729	148	2	,	,	PUNCT
crl-15729	148	3	in	in	ADP
crl-15729	148	4	addition	addition	NOUN
crl-15729	148	5	to	to	ADP
crl-15729	148	6	the	the	DET
crl-15729	148	7	demographical	demographical	ADJ
crl-15729	148	8	representation	representation	NOUN
crl-15729	148	9	,	,	PUNCT
crl-15729	148	10	sample	sample	NOUN
crl-15729	148	11	bias	bias	NOUN
crl-15729	148	12	also	also	ADV
crl-15729	148	13	may	may	AUX
crl-15729	148	14	include	include	VERB
crl-15729	148	15	the	the	DET
crl-15729	148	16	use	use	NOUN
crl-15729	148	17	pa	pa	PROPN
crl-15729	148	18	ern	ern	NOUN
crl-15729	148	19	of	of	ADP
crl-15729	148	20	the	the	DET
crl-15729	148	21	library	library	PROPN
crl-15729	148	22	services	service	NOUN
crl-15729	148	23	,	,	PUNCT
crl-15729	148	24	such	such	ADJ
crl-15729	148	25	as	as	ADP
crl-15729	148	26	onsite	onsite	ADJ
crl-15729	148	27	users	user	NOUN
crl-15729	148	28	versus	versus	ADP
crl-15729	148	29	distance	distance	NOUN
crl-15729	148	30	learners	learner	NOUN
crl-15729	148	31	;	;	PUNCT
crl-15729	148	32	paper	paper	NOUN
crl-15729	148	33	material	material	NOUN
crl-15729	148	34	readers	reader	NOUN
crl-15729	148	35	versus	versus	ADP
crl-15729	148	36	internet	internet	NOUN
crl-15729	148	37	users	user	NOUN
crl-15729	148	38	,	,	PUNCT
crl-15729	148	39	and	and	CCONJ
crl-15729	148	40	so	so	ADV
crl-15729	148	41	on	on	ADV
crl-15729	148	42	.	.	PUNCT
crl-15729	149	1	as	as	SCONJ
crl-15729	149	2	many	many	ADJ
crl-15729	149	3	libraries	library	NOUN
crl-15729	149	4	included	include	VERB
crl-15729	149	5	only	only	ADV
crl-15729	149	6	web	web	NOUN
crl-15729	149	7	-	-	ADJ
crl-15729	149	8	returned	return	VERB
crl-15729	149	9	survey	survey	NOUN
crl-15729	149	10	forms	form	NOUN
crl-15729	149	11	,	,	PUNCT
crl-15729	149	12	users	user	NOUN
crl-15729	149	13	who	who	PRON
crl-15729	149	14	did	do	AUX
crl-15729	149	15	not	not	PART
crl-15729	149	16	prefer	prefer	VERB
crl-15729	149	17	to	to	PART
crl-15729	149	18	answer	answer	VERB
crl-15729	149	19	surveys	survey	NOUN
crl-15729	149	20	on	on	ADP
crl-15729	149	21	the	the	DET
crl-15729	149	22	internet	internet	NOUN
crl-15729	149	23	were	be	AUX
crl-15729	149	24	excluded	exclude	VERB
crl-15729	149	25	.	.	PUNCT
crl-15729	150	1	if	if	SCONJ
crl-15729	150	2	these	these	DET
crl-15729	150	3	conditions	condition	NOUN
crl-15729	150	4	are	be	AUX
crl-15729	150	5	true	true	ADJ
crl-15729	150	6	,	,	PUNCT
crl-15729	150	7	can	can	AUX
crl-15729	150	8	we	we	PRON
crl-15729	150	9	comfortably	comfortably	ADV
crl-15729	150	10	use	use	VERB
crl-15729	150	11	the	the	DET
crl-15729	150	12	results	result	NOUN
crl-15729	150	13	as	as	ADP
crl-15729	150	14	the	the	DET
crl-15729	150	15	interpretation	interpretation	NOUN
crl-15729	150	16	of	of	ADP
crl-15729	150	17	our	our	PRON
crl-15729	150	18	service	service	NOUN
crl-15729	150	19	quality	quality	NOUN
crl-15729	150	20	as	as	ADP
crl-15729	150	21	representing	represent	VERB
crl-15729	150	22	our	our	PRON
crl-15729	150	23	entire	entire	ADJ
crl-15729	150	24	clientele	clientele	NOUN
crl-15729	150	25	?	?	PUNCT
crl-15729	151	1	these	these	DET
crl-15729	151	2	concerns	concern	NOUN
crl-15729	151	3	deserve	deserve	VERB
crl-15729	151	4	further	further	ADJ
crl-15729	151	5	attention	attention	NOUN
crl-15729	151	6	.	.	PUNCT
crl-15729	152	1	data	datum	NOUN
crl-15729	152	2	collection	collection	NOUN
crl-15729	152	3	procedures	procedure	NOUN
crl-15729	152	4	must	must	AUX
crl-15729	152	5	be	be	AUX
crl-15729	152	6	rigidly	rigidly	ADV
crl-15729	152	7	refined	refine	VERB
crl-15729	152	8	before	before	ADP
crl-15729	152	9	reliability	reliability	NOUN
crl-15729	152	10	and	and	CCONJ
crl-15729	152	11	validity	validity	NOUN
crl-15729	152	12	reports	report	NOUN
crl-15729	152	13	can	can	AUX
crl-15729	152	14	generate	generate	VERB
crl-15729	152	15	any	any	DET
crl-15729	152	16	meaning	meaning	NOUN
crl-15729	152	17	.	.	PUNCT
crl-15729	153	1	data	datum	NOUN
crl-15729	153	2	analysis	analysis	NOUN
crl-15729	153	3	and	and	CCONJ
crl-15729	153	4	interpretation	interpretation	NOUN
crl-15729	154	1	because	because	SCONJ
crl-15729	154	2	libqual+	libqual+	NOUN
crl-15729	154	3	™	™	NOUN
crl-15729	154	4	is	be	AUX
crl-15729	154	5	still	still	ADV
crl-15729	154	6	a	a	DET
crl-15729	154	7	young	young	ADJ
crl-15729	154	8	assessment	assessment	NOUN
crl-15729	154	9	concept	concept	NOUN
crl-15729	154	10	,	,	PUNCT
crl-15729	154	11	many	many	ADJ
crl-15729	154	12	partaking	partaking	NOUN
crl-15729	154	13	libraries	library	NOUN
crl-15729	154	14	are	be	AUX
crl-15729	154	15	first	first	ADJ
crl-15729	154	16	-	-	PUNCT
crl-15729	154	17	time	time	NOUN
crl-15729	154	18	participants	participant	NOUN
crl-15729	154	19	.	.	PUNCT
crl-15729	155	1	as	as	SCONJ
crl-15729	155	2	in	in	ADP
crl-15729	155	3	all	all	DET
crl-15729	155	4	complex	complex	ADJ
crl-15729	155	5	research	research	NOUN
crl-15729	155	6	experimentations	experimentation	NOUN
crl-15729	155	7	,	,	PUNCT
crl-15729	155	8	libqual+	libqual+	X
crl-15729	155	9	™	™	PRON
crl-15729	155	10	requires	require	VERB
crl-15729	155	11	knowledge	knowledge	NOUN
crl-15729	155	12	and	and	CCONJ
crl-15729	155	13	understanding	understanding	NOUN
crl-15729	155	14	of	of	ADP
crl-15729	155	15	experimental	experimental	ADJ
crl-15729	155	16	designs	design	NOUN
crl-15729	155	17	,	,	PUNCT
crl-15729	155	18	reliability	reliability	NOUN
crl-15729	155	19	,	,	PUNCT
crl-15729	155	20	validity	validity	NOUN
crl-15729	155	21	,	,	PUNCT
crl-15729	155	22	statistic	statistic	ADJ
crl-15729	155	23	manipulation	manipulation	NOUN
crl-15729	155	24	,	,	PUNCT
crl-15729	155	25	and	and	CCONJ
crl-15729	155	26	interpretation	interpretation	NOUN
crl-15729	155	27	of	of	ADP
crl-15729	155	28	outcomes	outcome	NOUN
crl-15729	155	29	.	.	PUNCT
crl-15729	156	1	librarians	librarian	NOUN
crl-15729	156	2	and	and	CCONJ
crl-15729	156	3	administrators	administrator	NOUN
crl-15729	156	4	alike	alike	ADV
crl-15729	156	5	need	need	VERB
crl-15729	156	6	to	to	PART
crl-15729	156	7	understand	understand	VERB
crl-15729	156	8	that	that	SCONJ
crl-15729	156	9	descriptive	descriptive	ADJ
crl-15729	156	10	statistics	statistic	NOUN
crl-15729	156	11	alone	alone	ADV
crl-15729	156	12	,	,	PUNCT
crl-15729	156	13	including	include	VERB
crl-15729	156	14	easy	easy	ADJ
crl-15729	156	15	reading	read	VERB
crl-15729	156	16	charts	chart	NOUN
crl-15729	156	17	and	and	CCONJ
crl-15729	156	18	bars	bar	NOUN
crl-15729	156	19	,	,	PUNCT
crl-15729	156	20	do	do	AUX
crl-15729	156	21	not	not	PART
crl-15729	156	22	provide	provide	VERB
crl-15729	156	23	explanations	explanation	NOUN
crl-15729	156	24	of	of	ADP
crl-15729	156	25	relationships	relationship	NOUN
crl-15729	156	26	,	,	PUNCT
crl-15729	156	27	especially	especially	ADV
crl-15729	156	28	causal	causal	ADJ
crl-15729	156	29	relationships	relationship	NOUN
crl-15729	156	30	,	,	PUNCT
crl-15729	156	31	between	between	ADP
crl-15729	156	32	and	and	CCONJ
crl-15729	156	33	among	among	ADP
crl-15729	156	34	tested	test	VERB
crl-15729	156	35	variables	variable	NOUN
crl-15729	156	36	and	and	CCONJ
crl-15729	156	37	dimensions	dimension	NOUN
crl-15729	156	38	.	.	PUNCT
crl-15729	157	1	determinants	determinant	NOUN
crl-15729	157	2	of	of	ADP
crl-15729	157	3	service	service	NOUN
crl-15729	157	4	quality	quality	NOUN
crl-15729	157	5	perception	perception	NOUN
crl-15729	157	6	can	can	AUX
crl-15729	157	7	not	not	PART
crl-15729	157	8	be	be	AUX
crl-15729	157	9	identified	identify	VERB
crl-15729	157	10	by	by	ADP
crl-15729	157	11	descriptive	descriptive	ADJ
crl-15729	157	12	statistics	statistic	NOUN
crl-15729	157	13	.	.	PUNCT
crl-15729	158	1	as	as	ADP
crl-15729	158	2	a	a	DET
crl-15729	158	3	result	result	NOUN
crl-15729	158	4	,	,	PUNCT
crl-15729	158	5	many	many	ADJ
crl-15729	158	6	libraries	library	NOUN
crl-15729	158	7	can	can	AUX
crl-15729	158	8	not	not	PART
crl-15729	158	9	draw	draw	VERB
crl-15729	158	10	theoretically	theoretically	ADV
crl-15729	158	11	supported	support	VERB
crl-15729	158	12	guidelines	guideline	NOUN
crl-15729	158	13	from	from	ADP
crl-15729	158	14	their	their	PRON
crl-15729	158	15	libqual+	libqual+	NOUN
crl-15729	158	16	™	™	ADJ
crl-15729	158	17	assessment	assessment	NOUN
crl-15729	158	18	activities	activity	NOUN
crl-15729	158	19	to	to	PART
crl-15729	158	20	determine	determine	VERB
crl-15729	158	21	areas	area	NOUN
crl-15729	158	22	for	for	ADP
crl-15729	158	23	improvement	improvement	NOUN
crl-15729	158	24	and	and	CCONJ
crl-15729	158	25	to	to	PART
crl-15729	158	26	propose	propose	VERB
crl-15729	158	27	directions	direction	NOUN
crl-15729	158	28	for	for	ADP
crl-15729	158	29	future	future	ADJ
crl-15729	158	30	management	management	NOUN
crl-15729	158	31	.	.	PUNCT
crl-15729	159	1	to	to	PART
crl-15729	159	2	further	far	ADV
crl-15729	159	3	illustrate	illustrate	VERB
crl-15729	159	4	this	this	DET
crl-15729	159	5	point	point	NOUN
crl-15729	159	6	,	,	PUNCT
crl-15729	159	7	the	the	DET
crl-15729	159	8	following	follow	VERB
crl-15729	159	9	example	example	NOUN
crl-15729	159	10	is	be	AUX
crl-15729	159	11	used	use	VERB
crl-15729	159	12	.	.	PUNCT
crl-15729	160	1	the	the	DET
crl-15729	160	2	descriptive	descriptive	ADJ
crl-15729	160	3	statistics	statistic	NOUN
crl-15729	160	4	from	from	ADP
crl-15729	160	5	libqual+	libqual+	NOUN
crl-15729	160	6	™	™	NOUN
crl-15729	160	7	,	,	PUNCT
crl-15729	160	8	such	such	ADJ
crl-15729	160	9	as	as	ADP
crl-15729	160	10	minimum	minimum	ADJ
crl-15729	160	11	,	,	PUNCT
crl-15729	160	12	maximum	maximum	ADJ
crl-15729	160	13	,	,	PUNCT
crl-15729	160	14	mean	mean	ADJ
crl-15729	160	15	,	,	PUNCT
crl-15729	160	16	and	and	CCONJ
crl-15729	160	17	http	http	ADJ
crl-15729	160	18	:	:	PUNCT
crl-15729	160	19	percent.34	percent.34	ADJ
crl-15729	160	20	274	274	NUM
crl-15729	160	21	college	college	NOUN
crl-15729	160	22	&	&	CCONJ
crl-15729	160	23	research	research	NOUN
crl-15729	160	24	libraries	library	NOUN
crl-15729	160	25	may	may	AUX
crl-15729	160	26	2005	2005	NUM
crl-15729	160	27	standard	standard	ADJ
crl-15729	160	28	deviation	deviation	NOUN
crl-15729	160	29	,	,	PUNCT
crl-15729	160	30	of	of	ADP
crl-15729	160	31	“	"	PUNCT
crl-15729	160	32	print	print	NOUN
crl-15729	160	33	and/or	and/or	CCONJ
crl-15729	160	34	electronic	electronic	ADJ
crl-15729	160	35	journal	journal	NOUN
crl-15729	160	36	collections	collection	NOUN
crl-15729	160	37	i	i	PRON
crl-15729	160	38	require	require	VERB
crl-15729	160	39	for	for	ADP
crl-15729	160	40	my	my	PRON
crl-15729	160	41	work	work	NOUN
crl-15729	160	42	(	(	PUNCT
crl-15729	160	43	ai	ai	NOUN
crl-15729	160	44	-	-	PUNCT
crl-15729	160	45	q3	q3	NOUN
crl-15729	160	46	)	)	PUNCT
crl-15729	160	47	”	"	PUNCT
crl-15729	160	48	may	may	AUX
crl-15729	160	49	not	not	PART
crl-15729	160	50	explain	explain	VERB
crl-15729	160	51	or	or	CCONJ
crl-15729	160	52	predict	predict	VERB
crl-15729	160	53	more	more	ADJ
crl-15729	160	54	or	or	CCONJ
crl-15729	160	55	less	less	ADV
crl-15729	160	56	positive	positive	ADJ
crl-15729	160	57	perception	perception	NOUN
crl-15729	160	58	of	of	ADP
crl-15729	160	59	the	the	DET
crl-15729	160	60	dimension	dimension	NOUN
crl-15729	160	61	(	(	PUNCT
crl-15729	160	62	ai	ai	NOUN
crl-15729	160	63	)	)	PUNCT
crl-15729	160	64	“	"	PUNCT
crl-15729	160	65	access	access	NOUN
crl-15729	160	66	to	to	ADP
crl-15729	160	67	information	information	NOUN
crl-15729	160	68	.	.	PUNCT
crl-15729	160	69	”	"	PUNCT
crl-15729	161	1	furthermore	furthermore	ADV
crl-15729	161	2	,	,	PUNCT
crl-15729	161	3	descriptive	descriptive	ADJ
crl-15729	161	4	statistics	statistic	NOUN
crl-15729	161	5	alone	alone	ADV
crl-15729	161	6	can	can	AUX
crl-15729	161	7	not	not	PART
crl-15729	161	8	explain	explain	VERB
crl-15729	161	9	why	why	SCONJ
crl-15729	161	10	users	user	NOUN
crl-15729	161	11	perceive	perceive	VERB
crl-15729	161	12	certain	certain	ADJ
crl-15729	161	13	service	service	NOUN
crl-15729	161	14	items	item	NOUN
crl-15729	161	15	as	as	SCONJ
crl-15729	161	16	indicated	indicate	VERB
crl-15729	161	17	.	.	PUNCT
crl-15729	162	1	for	for	ADP
crl-15729	162	2	example	example	NOUN
crl-15729	162	3	,	,	PUNCT
crl-15729	162	4	descriptive	descriptive	ADJ
crl-15729	162	5	statistics	statistic	NOUN
crl-15729	162	6	of	of	ADP
crl-15729	162	7	community	community	NOUN
crl-15729	162	8	college	college	NOUN
crl-15729	162	9	students	student	NOUN
crl-15729	162	10	show	show	VERB
crl-15729	162	11	a	a	DET
crl-15729	162	12	much	much	ADV
crl-15729	162	13	higher	high	ADJ
crl-15729	162	14	“	"	PUNCT
crl-15729	162	15	perceived	perceive	VERB
crl-15729	162	16	mean	mean	NOUN
crl-15729	162	17	”	"	PUNCT
crl-15729	162	18	of	of	ADP
crl-15729	162	19	all	all	DET
crl-15729	162	20	measured	measure	VERB
crl-15729	162	21	items	item	NOUN
crl-15729	162	22	in	in	ADP
crl-15729	162	23	comparison	comparison	NOUN
crl-15729	162	24	to	to	ADP
crl-15729	162	25	graduate	graduate	NOUN
crl-15729	162	26	students	student	NOUN
crl-15729	162	27	.	.	PUNCT
crl-15729	163	1	however	however	ADV
crl-15729	163	2	,	,	PUNCT
crl-15729	163	3	the	the	DET
crl-15729	163	4	“	"	PUNCT
crl-15729	163	5	minimum	minimum	ADJ
crl-15729	163	6	mean	mean	NOUN
crl-15729	163	7	”	"	PUNCT
crl-15729	163	8	is	be	AUX
crl-15729	163	9	not	not	PART
crl-15729	163	10	considerably	considerably	ADV
crl-15729	163	11	higher	high	ADJ
crl-15729	163	12	than	than	ADP
crl-15729	163	13	that	that	PRON
crl-15729	163	14	rated	rate	VERB
crl-15729	163	15	by	by	ADP
crl-15729	163	16	graduate	graduate	NOUN
crl-15729	163	17	students	student	NOUN
crl-15729	163	18	.	.	PUNCT
crl-15729	164	1	according	accord	VERB
crl-15729	164	2	to	to	ADP
crl-15729	164	3	libqual+	libqual+	X
crl-15729	164	4	™	™	ADJ
crl-15729	164	5	theory	theory	NOUN
crl-15729	164	6	,	,	PUNCT
crl-15729	164	7	these	these	DET
crl-15729	164	8	descriptive	descriptive	ADJ
crl-15729	164	9	statistics	statistic	NOUN
crl-15729	164	10	imply	imply	VERB
crl-15729	164	11	that	that	SCONJ
crl-15729	164	12	the	the	DET
crl-15729	164	13	service	service	NOUN
crl-15729	164	14	quality	quality	NOUN
crl-15729	164	15	of	of	ADP
crl-15729	164	16	graduate	graduate	ADJ
crl-15729	164	17	school	school	NOUN
crl-15729	164	18	libraries	library	NOUN
crl-15729	164	19	,	,	PUNCT
crl-15729	164	20	defined	define	VERB
crl-15729	164	21	by	by	ADP
crl-15729	164	22	“	"	PUNCT
crl-15729	164	23	adequacy	adequacy	NOUN
crl-15729	164	24	”	"	PUNCT
crl-15729	164	25	mean	mean	NOUN
crl-15729	164	26	(	(	PUNCT
crl-15729	164	27	the	the	DET
crl-15729	164	28	gap	gap	NOUN
crl-15729	164	29	scores	score	NOUN
crl-15729	164	30	between	between	ADP
crl-15729	164	31	the	the	DET
crl-15729	164	32	“	"	PUNCT
crl-15729	164	33	perceived	perceive	VERB
crl-15729	164	34	”	"	PUNCT
crl-15729	164	35	and	and	CCONJ
crl-15729	164	36	“	"	PUNCT
crl-15729	164	37	minimum	minimum	ADJ
crl-15729	164	38	”	"	PUNCT
crl-15729	164	39	level	level	NOUN
crl-15729	164	40	)	)	PUNCT
crl-15729	164	41	is	be	AUX
crl-15729	164	42	not	not	PART
crl-15729	164	43	as	as	ADV
crl-15729	164	44	good	good	ADJ
crl-15729	164	45	as	as	ADP
crl-15729	164	46	the	the	DET
crl-15729	164	47	service	service	NOUN
crl-15729	164	48	quality	quality	NOUN
crl-15729	164	49	provided	provide	VERB
crl-15729	164	50	by	by	ADP
crl-15729	164	51	community	community	NOUN
crl-15729	164	52	college	college	NOUN
crl-15729	164	53	libraries	library	NOUN
crl-15729	164	54	.	.	PUNCT
crl-15729	165	1	if	if	SCONJ
crl-15729	165	2	this	this	DET
crl-15729	165	3	interpretation	interpretation	NOUN
crl-15729	165	4	does	do	AUX
crl-15729	165	5	not	not	PART
crl-15729	165	6	reflect	reflect	VERB
crl-15729	165	7	real	real	ADJ
crl-15729	165	8	library	library	NOUN
crl-15729	165	9	practices	practice	NOUN
crl-15729	165	10	,	,	PUNCT
crl-15729	165	11	the	the	DET
crl-15729	165	12	research	research	NOUN
crl-15729	165	13	design	design	NOUN
crl-15729	165	14	and	and	CCONJ
crl-15729	165	15	the	the	DET
crl-15729	165	16	data	datum	NOUN
crl-15729	165	17	analysis	analysis	NOUN
crl-15729	165	18	need	need	VERB
crl-15729	165	19	refinement	refinement	NOUN
crl-15729	165	20	.	.	PUNCT
crl-15729	166	1	recommendations	recommendation	NOUN
crl-15729	166	2	a	a	DET
crl-15729	166	3	review	review	NOUN
crl-15729	166	4	of	of	ADP
crl-15729	166	5	the	the	DET
crl-15729	166	6	service	service	NOUN
crl-15729	166	7	quality	quality	NOUN
crl-15729	166	8	and	and	CCONJ
crl-15729	166	9	marketing	marketing	NOUN
crl-15729	166	10	literature	literature	NOUN
crl-15729	166	11	presented	present	VERB
crl-15729	166	12	in	in	ADP
crl-15729	166	13	this	this	DET
crl-15729	166	14	paper	paper	NOUN
crl-15729	166	15	and	and	CCONJ
crl-15729	166	16	discussions	discussion	NOUN
crl-15729	166	17	of	of	ADP
crl-15729	166	18	the	the	DET
crl-15729	166	19	dynamics	dynamic	NOUN
crl-15729	166	20	of	of	ADP
crl-15729	166	21	library	library	ADJ
crl-15729	166	22	services	service	NOUN
crl-15729	166	23	assessment	assessment	NOUN
crl-15729	166	24	suggest	suggest	VERB
crl-15729	166	25	that	that	SCONJ
crl-15729	166	26	library	library	NOUN
crl-15729	166	27	service	service	NOUN
crl-15729	166	28	quality	quality	NOUN
crl-15729	166	29	evaluation	evaluation	NOUN
crl-15729	166	30	is	be	AUX
crl-15729	166	31	considerably	considerably	ADV
crl-15729	166	32	more	more	ADV
crl-15729	166	33	complex	complex	ADJ
crl-15729	166	34	than	than	SCONJ
crl-15729	166	35	conceptualized	conceptualize	VERB
crl-15729	166	36	in	in	ADP
crl-15729	166	37	the	the	DET
crl-15729	166	38	current	current	NOUN
crl-15729	166	39	libqual+	libqual+	ADP
crl-15729	166	40	™	™	NOUN
crl-15729	166	41	.	.	PUNCT
crl-15729	167	1	following	follow	VERB
crl-15729	167	2	are	be	AUX
crl-15729	167	3	some	some	DET
crl-15729	167	4	recommendations	recommendation	NOUN
crl-15729	167	5	for	for	ADP
crl-15729	167	6	consideration	consideration	NOUN
crl-15729	167	7	of	of	ADP
crl-15729	167	8	a	a	DET
crl-15729	167	9	researchguided	researchguided	ADJ
crl-15729	167	10	approach	approach	NOUN
crl-15729	167	11	.	.	PUNCT
crl-15729	168	1	refine	refine	VERB
crl-15729	168	2	libqual+	libqual+	X
crl-15729	168	3	™	™	ADJ
crl-15729	168	4	conceptualization	conceptualization	NOUN
crl-15729	168	5	one	one	NUM
crl-15729	168	6	research	research	NOUN
crl-15729	168	7	obligation	obligation	NOUN
crl-15729	168	8	is	be	AUX
crl-15729	168	9	to	to	PART
crl-15729	168	10	propose	propose	VERB
crl-15729	168	11	—	—	PUNCT
crl-15729	168	12	and	and	CCONJ
crl-15729	168	13	then	then	ADV
crl-15729	168	14	test	test	VERB
crl-15729	168	15	and	and	CCONJ
crl-15729	168	16	confirm	confirm	VERB
crl-15729	168	17	—	—	PUNCT
crl-15729	168	18	the	the	DET
crl-15729	168	19	causal	causal	ADJ
crl-15729	168	20	relationships	relationship	NOUN
crl-15729	168	21	to	to	PART
crl-15729	168	22	explain	explain	VERB
crl-15729	168	23	phenomena	phenomenon	NOUN
crl-15729	168	24	and	and	CCONJ
crl-15729	168	25	predict	predict	VERB
crl-15729	168	26	future	future	ADJ
crl-15729	168	27	behavior	behavior	NOUN
crl-15729	168	28	and	and	CCONJ
crl-15729	168	29	thus	thus	ADV
crl-15729	168	30	improve	improve	VERB
crl-15729	168	31	human	human	ADJ
crl-15729	168	32	management	management	NOUN
crl-15729	168	33	of	of	ADP
crl-15729	168	34	performance	performance	NOUN
crl-15729	168	35	.	.	PUNCT
crl-15729	169	1	because	because	SCONJ
crl-15729	169	2	libqual+	libqual+	NOUN
crl-15729	169	3	™	™	NOUN
crl-15729	169	4	is	be	AUX
crl-15729	169	5	designed	design	VERB
crl-15729	169	6	as	as	ADP
crl-15729	169	7	a	a	DET
crl-15729	169	8	tool	tool	NOUN
crl-15729	169	9	to	to	PART
crl-15729	169	10	measure	measure	VERB
crl-15729	169	11	library	library	NOUN
crl-15729	169	12	service	service	NOUN
crl-15729	169	13	quality	quality	NOUN
crl-15729	169	14	using	use	VERB
crl-15729	169	15	the	the	DET
crl-15729	169	16	gap	gap	NOUN
crl-15729	169	17	theory	theory	NOUN
crl-15729	169	18	,	,	PUNCT
crl-15729	169	19	a	a	DET
crl-15729	169	20	research	research	NOUN
crl-15729	169	21	model	model	NOUN
crl-15729	169	22	needs	need	VERB
crl-15729	169	23	to	to	PART
crl-15729	169	24	present	present	VERB
crl-15729	169	25	propositions	proposition	NOUN
crl-15729	169	26	and	and	CCONJ
crl-15729	169	27	hypothesize	hypothesize	VERB
crl-15729	169	28	paths	path	NOUN
crl-15729	169	29	that	that	PRON
crl-15729	169	30	identify	identify	VERB
crl-15729	169	31	the	the	DET
crl-15729	169	32	determinants	determinant	NOUN
crl-15729	169	33	of	of	ADP
crl-15729	169	34	the	the	DET
crl-15729	169	35	library	library	NOUN
crl-15729	169	36	service	service	NOUN
crl-15729	169	37	quality	quality	NOUN
crl-15729	169	38	perception	perception	NOUN
crl-15729	169	39	.	.	PUNCT
crl-15729	170	1	when	when	SCONJ
crl-15729	170	2	the	the	DET
crl-15729	170	3	framework	framework	NOUN
crl-15729	170	4	is	be	AUX
crl-15729	170	5	established	establish	VERB
crl-15729	170	6	,	,	PUNCT
crl-15729	170	7	the	the	DET
crl-15729	170	8	data	datum	NOUN
crl-15729	170	9	collected	collect	VERB
crl-15729	170	10	will	will	AUX
crl-15729	170	11	be	be	AUX
crl-15729	170	12	used	use	VERB
crl-15729	170	13	to	to	PART
crl-15729	170	14	test	test	VERB
crl-15729	170	15	whether	whether	SCONJ
crl-15729	170	16	the	the	DET
crl-15729	170	17	propositions	proposition	NOUN
crl-15729	170	18	should	should	AUX
crl-15729	170	19	be	be	AUX
crl-15729	170	20	accepted	accept	VERB
crl-15729	170	21	or	or	CCONJ
crl-15729	170	22	rejected	reject	VERB
crl-15729	170	23	.	.	PUNCT
crl-15729	171	1	because	because	SCONJ
crl-15729	171	2	libqual+	libqual+	NOUN
crl-15729	171	3	™	™	NOUN
crl-15729	171	4	has	have	AUX
crl-15729	171	5	been	be	AUX
crl-15729	171	6	used	use	VERB
crl-15729	171	7	as	as	ADP
crl-15729	171	8	a	a	DET
crl-15729	171	9	standard	standard	ADJ
crl-15729	171	10	tool	tool	NOUN
crl-15729	171	11	in	in	ADP
crl-15729	171	12	library	library	ADJ
crl-15729	171	13	assessment	assessment	NOUN
crl-15729	171	14	activities	activity	NOUN
crl-15729	171	15	,	,	PUNCT
crl-15729	171	16	repeated	repeat	VERB
crl-15729	171	17	findings	finding	NOUN
crl-15729	171	18	can	can	AUX
crl-15729	171	19	be	be	AUX
crl-15729	171	20	used	use	VERB
crl-15729	171	21	to	to	PART
crl-15729	171	22	confirm	confirm	VERB
crl-15729	171	23	and	and	CCONJ
crl-15729	171	24	purify	purify	VERB
crl-15729	171	25	the	the	DET
crl-15729	171	26	libqual+	libqual+	NOUN
crl-15729	171	27	™	™	ADJ
crl-15729	171	28	model	model	NOUN
crl-15729	171	29	.	.	PUNCT
crl-15729	172	1	research	research	NOUN
crl-15729	172	2	findings	finding	NOUN
crl-15729	172	3	from	from	ADP
crl-15729	172	4	disconfirmation	disconfirmation	NOUN
crl-15729	172	5	and	and	CCONJ
crl-15729	172	6	servqual	servqual	ADJ
crl-15729	172	7	have	have	AUX
crl-15729	172	8	provided	provide	VERB
crl-15729	172	9	a	a	DET
crl-15729	172	10	solid	solid	ADJ
crl-15729	172	11	foundation	foundation	NOUN
crl-15729	172	12	to	to	PART
crl-15729	172	13	tighten	tighten	VERB
crl-15729	172	14	up	up	ADP
crl-15729	172	15	the	the	DET
crl-15729	172	16	libqual+	libqual+	NOUN
crl-15729	172	17	™	™	ADJ
crl-15729	172	18	model	model	NOUN
crl-15729	172	19	.	.	PUNCT
crl-15729	173	1	clarify	clarify	VERB
crl-15729	173	2	constructs	construct	NOUN
crl-15729	173	3	applying	apply	VERB
crl-15729	173	4	servqual	servqual	ADJ
crl-15729	173	5	measures	measure	NOUN
crl-15729	173	6	to	to	PART
crl-15729	173	7	assess	assess	VERB
crl-15729	173	8	library	library	NOUN
crl-15729	173	9	service	service	NOUN
crl-15729	173	10	quality	quality	NOUN
crl-15729	173	11	,	,	PUNCT
crl-15729	173	12	the	the	DET
crl-15729	173	13	ambiguity	ambiguity	NOUN
crl-15729	173	14	of	of	ADP
crl-15729	173	15	“	"	PUNCT
crl-15729	173	16	gaps	gap	NOUN
crl-15729	173	17	”	"	PUNCT
crl-15729	173	18	in	in	ADP
crl-15729	173	19	libqual+	libqual+	ADP
crl-15729	173	20	™	™	ADJ
crl-15729	173	21	needs	need	NOUN
crl-15729	173	22	to	to	PART
crl-15729	173	23	be	be	AUX
crl-15729	173	24	eliminated	eliminate	VERB
crl-15729	173	25	.	.	PUNCT
crl-15729	174	1	reconceptualizing	reconceptualize	VERB
crl-15729	174	2	“	"	PUNCT
crl-15729	174	3	gaps	gap	NOUN
crl-15729	174	4	”	"	PUNCT
crl-15729	174	5	as	as	SCONJ
crl-15729	174	6	the	the	DET
crl-15729	174	7	properties	property	NOUN
crl-15729	174	8	of	of	ADP
crl-15729	174	9	each	each	DET
crl-15729	174	10	construct	construct	NOUN
crl-15729	174	11	must	must	AUX
crl-15729	174	12	be	be	AUX
crl-15729	174	13	clearly	clearly	ADV
crl-15729	174	14	identifiable	identifiable	ADJ
crl-15729	174	15	based	base	VERB
crl-15729	174	16	on	on	ADP
crl-15729	174	17	existing	exist	VERB
crl-15729	174	18	research	research	NOUN
crl-15729	174	19	in	in	ADP
crl-15729	174	20	marketing	marketing	NOUN
crl-15729	174	21	and	and	CCONJ
crl-15729	174	22	service	service	NOUN
crl-15729	174	23	quality	quality	NOUN
crl-15729	174	24	research	research	NOUN
crl-15729	174	25	in	in	ADP
crl-15729	174	26	particular	particular	ADJ
crl-15729	174	27	.	.	PUNCT
crl-15729	175	1	both	both	DET
crl-15729	175	2	expectations	expectation	NOUN
crl-15729	175	3	and	and	CCONJ
crl-15729	175	4	needs	need	NOUN
crl-15729	175	5	should	should	AUX
crl-15729	175	6	be	be	AUX
crl-15729	175	7	considered	consider	VERB
crl-15729	175	8	and	and	CCONJ
crl-15729	175	9	specified	specify	VERB
crl-15729	175	10	as	as	ADP
crl-15729	175	11	alternative	alternative	ADJ
crl-15729	175	12	comparison	comparison	NOUN
crl-15729	175	13	standards	standard	NOUN
crl-15729	175	14	in	in	ADP
crl-15729	175	15	library	library	NOUN
crl-15729	175	16	service	service	NOUN
crl-15729	175	17	consumption	consumption	NOUN
crl-15729	175	18	situations	situation	NOUN
crl-15729	175	19	.	.	PUNCT
crl-15729	176	1	because	because	SCONJ
crl-15729	176	2	many	many	ADJ
crl-15729	176	3	marketers	marketer	NOUN
crl-15729	176	4	define	define	VERB
crl-15729	176	5	expectations	expectation	NOUN
crl-15729	176	6	as	as	ADP
crl-15729	176	7	what	what	PRON
crl-15729	176	8	consumers	consumer	NOUN
crl-15729	176	9	believe	believe	VERB
crl-15729	176	10	they	they	PRON
crl-15729	176	11	should	should	AUX
crl-15729	176	12	and	and	CCONJ
crl-15729	176	13	will	will	AUX
crl-15729	176	14	receive	receive	VERB
crl-15729	176	15	,	,	PUNCT
crl-15729	176	16	needs	need	NOUN
crl-15729	176	17	are	be	AUX
crl-15729	176	18	what	what	PRON
crl-15729	176	19	consumers	consumer	NOUN
crl-15729	176	20	want	want	VERB
crl-15729	176	21	or	or	CCONJ
crl-15729	176	22	wish	wish	VERB
crl-15729	176	23	to	to	PART
crl-15729	176	24	receive	receive	VERB
crl-15729	176	25	.	.	PUNCT
crl-15729	177	1	including	include	VERB
crl-15729	177	2	user	user	NOUN
crl-15729	177	3	needs	need	NOUN
crl-15729	177	4	as	as	ADP
crl-15729	177	5	one	one	NUM
crl-15729	177	6	component	component	NOUN
crl-15729	177	7	in	in	ADP
crl-15729	177	8	a	a	DET
crl-15729	177	9	library	library	NOUN
crl-15729	177	10	service	service	NOUN
crl-15729	177	11	quality	quality	NOUN
crl-15729	177	12	research	research	NOUN
crl-15729	177	13	model	model	NOUN
crl-15729	177	14	is	be	AUX
crl-15729	177	15	especially	especially	ADV
crl-15729	177	16	important	important	ADJ
crl-15729	177	17	because	because	SCONJ
crl-15729	177	18	traditional	traditional	ADJ
crl-15729	177	19	library	library	NOUN
crl-15729	177	20	research	research	NOUN
crl-15729	177	21	and	and	CCONJ
crl-15729	177	22	current	current	ADJ
crl-15729	177	23	library	library	NOUN
crl-15729	177	24	management	management	NOUN
crl-15729	177	25	practice	practice	NOUN
crl-15729	177	26	o	o	X
crl-15729	177	27	en	en	INTJ
crl-15729	177	28	view	view	VERB
crl-15729	177	29	the	the	DET
crl-15729	177	30	needs	need	NOUN
crl-15729	177	31	of	of	ADP
crl-15729	177	32	library	library	NOUN
crl-15729	177	33	users	user	NOUN
crl-15729	177	34	as	as	ADP
crl-15729	177	35	the	the	DET
crl-15729	177	36	justifications	justification	NOUN
crl-15729	177	37	for	for	ADP
crl-15729	177	38	the	the	DET
crl-15729	177	39	existence	existence	NOUN
crl-15729	177	40	of	of	ADP
crl-15729	177	41	certain	certain	ADJ
crl-15729	177	42	services	service	NOUN
crl-15729	177	43	,	,	PUNCT
crl-15729	177	44	as	as	ADV
crl-15729	177	45	well	well	ADV
crl-15729	177	46	as	as	ADP
crl-15729	177	47	determinants	determinant	NOUN
crl-15729	177	48	for	for	ADP
crl-15729	177	49	future	future	ADJ
crl-15729	177	50	creation	creation	NOUN
crl-15729	177	51	and/or	and/or	CCONJ
crl-15729	177	52	improvement	improvement	NOUN
crl-15729	177	53	of	of	ADP
crl-15729	177	54	services	service	NOUN
crl-15729	177	55	.	.	PUNCT
crl-15729	178	1	redefine	redefine	VERB
crl-15729	178	2	the	the	DET
crl-15729	178	3	scales	scale	NOUN
crl-15729	178	4	the	the	DET
crl-15729	178	5	literature	literature	NOUN
crl-15729	178	6	review	review	NOUN
crl-15729	178	7	and	and	CCONJ
crl-15729	178	8	the	the	DET
crl-15729	178	9	discussions	discussion	NOUN
crl-15729	178	10	presented	present	VERB
crl-15729	178	11	in	in	ADP
crl-15729	178	12	this	this	DET
crl-15729	178	13	paper	paper	NOUN
crl-15729	178	14	suggest	suggest	VERB
crl-15729	178	15	that	that	SCONJ
crl-15729	178	16	library	library	NOUN
crl-15729	178	17	services	service	NOUN
crl-15729	178	18	include	include	VERB
crl-15729	178	19	two	two	NUM
crl-15729	178	20	distinct	distinct	ADJ
crl-15729	178	21	components	component	NOUN
crl-15729	178	22	:	:	PUNCT
crl-15729	178	23	the	the	DET
crl-15729	178	24	information	information	NOUN
crl-15729	178	25	product	product	NOUN
crl-15729	178	26	(	(	PUNCT
crl-15729	178	27	i.e.	i.e.	X
crl-15729	178	28	,	,	PUNCT
crl-15729	178	29	the	the	DET
crl-15729	178	30	content	content	NOUN
crl-15729	178	31	and	and	CCONJ
crl-15729	178	32	quality	quality	NOUN
crl-15729	178	33	of	of	ADP
crl-15729	178	34	the	the	DET
crl-15729	178	35	information	information	NOUN
crl-15729	178	36	)	)	PUNCT
crl-15729	178	37	and	and	CCONJ
crl-15729	178	38	the	the	DET
crl-15729	178	39	service	service	NOUN
crl-15729	178	40	components	component	NOUN
crl-15729	178	41	(	(	PUNCT
crl-15729	178	42	including	include	VERB
crl-15729	178	43	the	the	DET
crl-15729	178	44	facilities	facility	NOUN
crl-15729	178	45	and	and	CCONJ
crl-15729	178	46	the	the	DET
crl-15729	178	47	computerized	computerized	ADJ
crl-15729	178	48	and	and	CCONJ
crl-15729	178	49	human	human	ADJ
crl-15729	178	50	assistance	assistance	NOUN
crl-15729	178	51	that	that	PRON
crl-15729	178	52	deliver	deliver	VERB
crl-15729	178	53	the	the	DET
crl-15729	178	54	information	information	NOUN
crl-15729	178	55	product	product	NOUN
crl-15729	178	56	to	to	ADP
crl-15729	178	57	its	its	PRON
crl-15729	178	58	users).35	users).35	PROPN
crl-15729	178	59	because	because	SCONJ
crl-15729	178	60	servqual	servqual	ADJ
crl-15729	178	61	specifies	specifie	NOUN
crl-15729	178	62	“	"	PUNCT
crl-15729	178	63	tangibles	tangibles	PROPN
crl-15729	178	64	”	"	PUNCT
crl-15729	178	65	and	and	CCONJ
crl-15729	178	66	“	"	PUNCT
crl-15729	178	67	intangibles	intangible	NOUN
crl-15729	178	68	”	"	PUNCT
crl-15729	178	69	as	as	ADP
crl-15729	178	70	two	two	NUM
crl-15729	178	71	major	major	ADJ
crl-15729	178	72	components	component	NOUN
crl-15729	178	73	when	when	SCONJ
crl-15729	178	74	measuring	measure	VERB
crl-15729	178	75	the	the	DET
crl-15729	178	76	quality	quality	NOUN
crl-15729	178	77	of	of	ADP
crl-15729	178	78	many	many	ADJ
crl-15729	178	79	types	type	NOUN
crl-15729	178	80	of	of	ADP
crl-15729	178	81	services	service	NOUN
crl-15729	178	82	,	,	PUNCT
crl-15729	178	83	the	the	DET
crl-15729	178	84	measures	measure	NOUN
crl-15729	178	85	for	for	ADP
crl-15729	178	86	information	information	NOUN
crl-15729	178	87	services	service	NOUN
crl-15729	178	88	should	should	AUX
crl-15729	178	89	address	address	VERB
crl-15729	178	90	similarity	similarity	NOUN
crl-15729	178	91	and	and	CCONJ
crl-15729	178	92	uniqueness	uniqueness	NOUN
crl-15729	178	93	in	in	ADP
crl-15729	178	94	an	an	DET
crl-15729	178	95	http	http	NOUN
crl-15729	178	96	:	:	PUNCT
crl-15729	178	97	users).35	users).35	PROPN
crl-15729	178	98	a	a	DET
crl-15729	178	99	theory	theory	NOUN
crl-15729	178	100	-	-	PUNCT
crl-15729	178	101	guided	guide	VERB
crl-15729	178	102	approach	approach	NOUN
crl-15729	178	103	to	to	ADP
crl-15729	178	104	library	library	NOUN
crl-15729	178	105	services	service	NOUN
crl-15729	178	106	assessment	assessment	NOUN
crl-15729	178	107	275	275	NUM
crl-15729	178	108	information	information	NOUN
crl-15729	178	109	consumption	consumption	NOUN
crl-15729	178	110	situation	situation	NOUN
crl-15729	178	111	.	.	PUNCT
crl-15729	179	1	research	research	NOUN
crl-15729	179	2	on	on	ADP
crl-15729	179	3	products	product	NOUN
crl-15729	179	4	bundled	bundle	VERB
crl-15729	179	5	with	with	ADP
crl-15729	179	6	services	service	NOUN
crl-15729	179	7	in	in	ADP
crl-15729	179	8	a	a	DET
crl-15729	179	9	way	way	NOUN
crl-15729	179	10	similar	similar	ADJ
crl-15729	179	11	to	to	ADP
crl-15729	179	12	information	information	NOUN
crl-15729	179	13	consumption	consumption	NOUN
crl-15729	179	14	can	can	AUX
crl-15729	179	15	be	be	AUX
crl-15729	179	16	found	find	VERB
crl-15729	179	17	in	in	ADP
crl-15729	179	18	current	current	ADJ
crl-15729	179	19	literature	literature	NOUN
crl-15729	179	20	.	.	PUNCT
crl-15729	180	1	for	for	ADP
crl-15729	180	2	example	example	NOUN
crl-15729	180	3	,	,	PUNCT
crl-15729	180	4	the	the	DET
crl-15729	180	5	product	product	NOUN
crl-15729	180	6	of	of	ADP
crl-15729	180	7	a	a	DET
crl-15729	180	8	restaurant	restaurant	NOUN
crl-15729	180	9	is	be	AUX
crl-15729	180	10	its	its	PRON
crl-15729	180	11	food	food	NOUN
crl-15729	180	12	.	.	PUNCT
crl-15729	181	1	however	however	ADV
crl-15729	181	2	,	,	PUNCT
crl-15729	181	3	the	the	DET
crl-15729	181	4	customer	customer	NOUN
crl-15729	181	5	’s	’s	PART
crl-15729	181	6	perception	perception	NOUN
crl-15729	181	7	of	of	ADP
crl-15729	181	8	the	the	DET
crl-15729	181	9	service	service	NOUN
crl-15729	181	10	quality	quality	NOUN
crl-15729	181	11	of	of	ADP
crl-15729	181	12	the	the	DET
crl-15729	181	13	restaurant	restaurant	NOUN
crl-15729	181	14	is	be	AUX
crl-15729	181	15	not	not	PART
crl-15729	181	16	based	base	VERB
crl-15729	181	17	solely	solely	ADV
crl-15729	181	18	on	on	ADP
crl-15729	181	19	the	the	DET
crl-15729	181	20	quality	quality	NOUN
crl-15729	181	21	of	of	ADP
crl-15729	181	22	its	its	PRON
crl-15729	181	23	food	food	NOUN
crl-15729	181	24	but	but	CCONJ
crl-15729	181	25	also	also	ADV
crl-15729	181	26	on	on	ADP
crl-15729	181	27	the	the	DET
crl-15729	181	28	accompanying	accompanying	ADJ
crl-15729	181	29	services	service	NOUN
crl-15729	181	30	,	,	PUNCT
crl-15729	181	31	such	such	ADJ
crl-15729	181	32	as	as	ADP
crl-15729	181	33	the	the	DET
crl-15729	181	34	speed	speed	NOUN
crl-15729	181	35	of	of	ADP
crl-15729	181	36	the	the	DET
crl-15729	181	37	service	service	NOUN
crl-15729	181	38	,	,	PUNCT
crl-15729	181	39	décor	décor	NOUN
crl-15729	181	40	of	of	ADP
crl-15729	181	41	the	the	DET
crl-15729	181	42	restaurant	restaurant	NOUN
crl-15729	181	43	,	,	PUNCT
crl-15729	181	44	friendliness	friendliness	ADJ
crl-15729	181	45	of	of	ADP
crl-15729	181	46	the	the	DET
crl-15729	181	47	staff	staff	NOUN
crl-15729	181	48	,	,	PUNCT
crl-15729	181	49	and	and	CCONJ
crl-15729	181	50	son	son	NOUN
crl-15729	181	51	on.36	on.36	NOUN
crl-15729	181	52	on	on	ADP
crl-15729	181	53	the	the	DET
crl-15729	181	54	other	other	ADJ
crl-15729	181	55	hand	hand	NOUN
crl-15729	181	56	,	,	PUNCT
crl-15729	181	57	the	the	DET
crl-15729	181	58	uniqueness	uniqueness	NOUN
crl-15729	181	59	of	of	ADP
crl-15729	181	60	library	library	NOUN
crl-15729	181	61	service	service	NOUN
crl-15729	181	62	measurement	measurement	NOUN
crl-15729	181	63	features	feature	VERB
crl-15729	181	64	is	be	AUX
crl-15729	181	65	that	that	SCONJ
crl-15729	181	66	neither	neither	CCONJ
crl-15729	181	67	the	the	DET
crl-15729	181	68	information	information	NOUN
crl-15729	181	69	product	product	NOUN
crl-15729	181	70	nor	nor	CCONJ
crl-15729	181	71	its	its	PRON
crl-15729	181	72	delivery	delivery	NOUN
crl-15729	181	73	services	service	NOUN
crl-15729	181	74	can	can	AUX
crl-15729	181	75	be	be	AUX
crl-15729	181	76	clearly	clearly	ADV
crl-15729	181	77	classified	classify	VERB
crl-15729	181	78	as	as	ADP
crl-15729	181	79	either	either	PRON
crl-15729	181	80	“	"	PUNCT
crl-15729	181	81	tangibles	tangible	NOUN
crl-15729	181	82	”	"	PUNCT
crl-15729	181	83	or	or	CCONJ
crl-15729	181	84	“	"	PUNCT
crl-15729	181	85	intangibles	intangible	NOUN
crl-15729	181	86	.	.	PUNCT
crl-15729	181	87	”	"	PUNCT
crl-15729	182	1	the	the	DET
crl-15729	182	2	conceptualization	conceptualization	NOUN
crl-15729	182	3	of	of	ADP
crl-15729	182	4	library	library	ADJ
crl-15729	182	5	service	service	NOUN
crl-15729	182	6	as	as	ADP
crl-15729	182	7	comprising	comprise	VERB
crl-15729	182	8	two	two	NUM
crl-15729	182	9	distinct	distinct	ADJ
crl-15729	182	10	components	component	NOUN
crl-15729	182	11	can	can	AUX
crl-15729	182	12	provide	provide	VERB
crl-15729	182	13	more	more	ADV
crl-15729	182	14	reasonable	reasonable	ADJ
crl-15729	182	15	interpretations	interpretation	NOUN
crl-15729	182	16	as	as	ADP
crl-15729	182	17	to	to	ADP
crl-15729	182	18	why	why	SCONJ
crl-15729	182	19	“	"	PUNCT
crl-15729	182	20	print	print	NOUN
crl-15729	182	21	/	/	SYM
crl-15729	182	22	electronic	electronic	ADJ
crl-15729	182	23	journal	journal	NOUN
crl-15729	182	24	collections	collection	NOUN
crl-15729	182	25	(	(	PUNCT
crl-15729	182	26	ai-1	ai-1	NUM
crl-15729	182	27	)	)	PUNCT
crl-15729	182	28	,	,	PUNCT
crl-15729	182	29	”	"	PUNCT
crl-15729	182	30	“	"	PUNCT
crl-15729	182	31	the	the	DET
crl-15729	182	32	printed	print	VERB
crl-15729	182	33	library	library	NOUN
crl-15729	182	34	materials	material	NOUN
crl-15729	182	35	(	(	PUNCT
crl-15729	182	36	ai-3	ai-3	CCONJ
crl-15729	182	37	)	)	PUNCT
crl-15729	182	38	,	,	PUNCT
crl-15729	182	39	”	"	PUNCT
crl-15729	182	40	and	and	CCONJ
crl-15729	182	41	“	"	PUNCT
crl-15729	182	42	the	the	DET
crl-15729	182	43	electronic	electronic	ADJ
crl-15729	182	44	information	information	NOUN
crl-15729	182	45	resources	resource	NOUN
crl-15729	182	46	(	(	PUNCT
crl-15729	182	47	ai-4	ai-4	ADV
crl-15729	182	48	)	)	PUNCT
crl-15729	182	49	”	"	PUNCT
crl-15729	182	50	do	do	AUX
crl-15729	182	51	not	not	PART
crl-15729	182	52	fit	fit	VERB
crl-15729	182	53	well	well	ADV
crl-15729	182	54	in	in	ADP
crl-15729	182	55	data	datum	NOUN
crl-15729	182	56	analysis	analysis	NOUN
crl-15729	182	57	with	with	ADP
crl-15729	182	58	the	the	DET
crl-15729	182	59	two	two	NUM
crl-15729	182	60	other	other	ADJ
crl-15729	182	61	items	item	NOUN
crl-15729	182	62	in	in	ADP
crl-15729	182	63	that	that	DET
crl-15729	182	64	dimension	dimension	NOUN
crl-15729	182	65	(	(	PUNCT
crl-15729	182	66	ai	ai	VERB
crl-15729	182	67	):	):	PUNCT
crl-15729	182	68	“	"	PUNCT
crl-15729	182	69	convenient	convenient	ADJ
crl-15729	182	70	service	service	NOUN
crl-15729	182	71	hours	hour	NOUN
crl-15729	182	72	(	(	PUNCT
crl-15729	182	73	ai-2	ai-2	X
crl-15729	182	74	)	)	PUNCT
crl-15729	182	75	”	"	PUNCT
crl-15729	182	76	and	and	CCONJ
crl-15729	182	77	“	"	PUNCT
crl-15729	182	78	timely	timely	ADJ
crl-15729	182	79	document	document	NOUN
crl-15729	182	80	delivery	delivery	NOUN
crl-15729	182	81	(	(	PUNCT
crl-15729	182	82	ai-5	ai-5	NOUN
crl-15729	182	83	)	)	PUNCT
crl-15729	182	84	”	"	PUNCT
crl-15729	182	85	because	because	SCONJ
crl-15729	182	86	the	the	DET
crl-15729	182	87	former	former	ADJ
crl-15729	182	88	three	three	NUM
crl-15729	182	89	items	item	NOUN
crl-15729	182	90	represent	represent	VERB
crl-15729	182	91	the	the	DET
crl-15729	182	92	information	information	NOUN
crl-15729	182	93	product	product	NOUN
crl-15729	182	94	and	and	CCONJ
crl-15729	182	95	the	the	DET
crl-15729	182	96	la	la	PROPN
crl-15729	182	97	er	er	INTJ
crl-15729	182	98	two	two	NUM
crl-15729	182	99	represent	represent	VERB
crl-15729	182	100	the	the	DET
crl-15729	182	101	services	service	NOUN
crl-15729	182	102	by	by	ADP
crl-15729	182	103	which	which	PRON
crl-15729	182	104	the	the	DET
crl-15729	182	105	information	information	NOUN
crl-15729	182	106	product	product	NOUN
crl-15729	182	107	can	can	AUX
crl-15729	182	108	be	be	AUX
crl-15729	182	109	a	a	DET
crl-15729	182	110	ained	aine	VERB
crl-15729	182	111	.	.	PUNCT
crl-15729	183	1	conclusion	conclusion	NOUN
crl-15729	183	2	the	the	DET
crl-15729	183	3	purpose	purpose	NOUN
crl-15729	183	4	of	of	ADP
crl-15729	183	5	this	this	DET
crl-15729	183	6	paper	paper	NOUN
crl-15729	183	7	is	be	AUX
crl-15729	183	8	to	to	PART
crl-15729	183	9	provide	provide	VERB
crl-15729	183	10	an	an	DET
crl-15729	183	11	overview	overview	NOUN
crl-15729	183	12	of	of	ADP
crl-15729	183	13	library	library	ADJ
crl-15729	183	14	service	service	NOUN
crl-15729	183	15	assessment	assessment	NOUN
crl-15729	183	16	practices	practice	NOUN
crl-15729	183	17	,	,	PUNCT
crl-15729	183	18	an	an	DET
crl-15729	183	19	examination	examination	NOUN
crl-15729	183	20	of	of	ADP
crl-15729	183	21	the	the	DET
crl-15729	183	22	lis	lis	PROPN
crl-15729	183	23	research	research	NOUN
crl-15729	183	24	model	model	NOUN
crl-15729	183	25	development	development	NOUN
crl-15729	183	26	,	,	PUNCT
crl-15729	183	27	and	and	CCONJ
crl-15729	183	28	analysis	analysis	NOUN
crl-15729	183	29	of	of	ADP
crl-15729	183	30	the	the	DET
crl-15729	183	31	measures	measure	NOUN
crl-15729	183	32	applied	apply	VERB
crl-15729	183	33	in	in	ADP
crl-15729	183	34	the	the	DET
crl-15729	183	35	library	library	NOUN
crl-15729	183	36	outcome	outcome	NOUN
crl-15729	183	37	assessment	assessment	NOUN
crl-15729	183	38	activities	activity	NOUN
crl-15729	183	39	.	.	PUNCT
crl-15729	184	1	a	a	DET
crl-15729	184	2	review	review	NOUN
crl-15729	184	3	of	of	ADP
crl-15729	184	4	applications	application	NOUN
crl-15729	184	5	of	of	ADP
crl-15729	184	6	research	research	NOUN
crl-15729	184	7	models	model	NOUN
crl-15729	184	8	for	for	ADP
crl-15729	184	9	measuring	measure	VERB
crl-15729	184	10	service	service	NOUN
crl-15729	184	11	quality	quality	NOUN
crl-15729	184	12	in	in	ADP
crl-15729	184	13	other	other	ADJ
crl-15729	184	14	service	service	NOUN
crl-15729	184	15	industries	industry	NOUN
crl-15729	184	16	has	have	AUX
crl-15729	184	17	lent	lend	VERB
crl-15729	184	18	support	support	NOUN
crl-15729	184	19	for	for	ADP
crl-15729	184	20	the	the	DET
crl-15729	184	21	design	design	NOUN
crl-15729	184	22	of	of	ADP
crl-15729	184	23	measures	measure	NOUN
crl-15729	184	24	for	for	ADP
crl-15729	184	25	library	library	ADJ
crl-15729	184	26	service	service	NOUN
crl-15729	184	27	quality	quality	NOUN
crl-15729	184	28	.	.	PUNCT
crl-15729	185	1	libqual+	libqual+	X
crl-15729	185	2	™	™	NOUN
crl-15729	185	3	,	,	PUNCT
crl-15729	185	4	a	a	DET
crl-15729	185	5	widely	widely	ADV
crl-15729	185	6	recognized	recognize	VERB
crl-15729	185	7	assessment	assessment	NOUN
crl-15729	185	8	tool	tool	NOUN
crl-15729	185	9	in	in	ADP
crl-15729	185	10	libraries	library	NOUN
crl-15729	185	11	,	,	PUNCT
crl-15729	185	12	has	have	AUX
crl-15729	185	13	been	be	AUX
crl-15729	185	14	used	use	VERB
crl-15729	185	15	as	as	ADP
crl-15729	185	16	an	an	DET
crl-15729	185	17	example	example	NOUN
crl-15729	185	18	in	in	ADP
crl-15729	185	19	this	this	DET
crl-15729	185	20	study	study	NOUN
crl-15729	185	21	for	for	ADP
crl-15729	185	22	analysis	analysis	NOUN
crl-15729	185	23	of	of	ADP
crl-15729	185	24	existing	exist	VERB
crl-15729	185	25	library	library	NOUN
crl-15729	185	26	service	service	NOUN
crl-15729	185	27	quality	quality	NOUN
crl-15729	185	28	measures	measure	NOUN
crl-15729	185	29	.	.	PUNCT
crl-15729	186	1	merits	merit	NOUN
crl-15729	186	2	and	and	CCONJ
crl-15729	186	3	limitations	limitation	NOUN
crl-15729	186	4	of	of	ADP
crl-15729	186	5	libqual+	libqual+	NOUN
crl-15729	186	6	™	™	NOUN
crl-15729	186	7	have	have	AUX
crl-15729	186	8	been	be	AUX
crl-15729	186	9	investigated	investigate	VERB
crl-15729	186	10	.	.	PUNCT
crl-15729	187	1	both	both	DET
crl-15729	187	2	conceptual	conceptual	ADJ
crl-15729	187	3	and	and	CCONJ
crl-15729	187	4	empirical	empirical	ADJ
crl-15729	187	5	issues	issue	NOUN
crl-15729	187	6	are	be	AUX
crl-15729	187	7	addressed	address	VERB
crl-15729	187	8	.	.	PUNCT
crl-15729	188	1	recommendations	recommendation	NOUN
crl-15729	188	2	are	be	AUX
crl-15729	188	3	offered	offer	VERB
crl-15729	188	4	for	for	AUX
crl-15729	188	5	be	be	AUX
crl-15729	188	6	er	er	INTJ
crl-15729	188	7	development	development	NOUN
crl-15729	188	8	of	of	ADP
crl-15729	188	9	a	a	DET
crl-15729	188	10	research	research	NOUN
crl-15729	188	11	-	-	PUNCT
crl-15729	188	12	guided	guide	VERB
crl-15729	188	13	approach	approach	NOUN
crl-15729	188	14	that	that	PRON
crl-15729	188	15	can	can	AUX
crl-15729	188	16	be	be	AUX
crl-15729	188	17	used	use	VERB
crl-15729	188	18	to	to	PART
crl-15729	188	19	identify	identify	VERB
crl-15729	188	20	refinements	refinement	NOUN
crl-15729	188	21	for	for	ADP
crl-15729	188	22	more	more	ADV
crl-15729	188	23	reliable	reliable	ADJ
crl-15729	188	24	measures	measure	NOUN
crl-15729	188	25	and	and	CCONJ
crl-15729	188	26	to	to	PART
crl-15729	188	27	steer	steer	VERB
crl-15729	188	28	practical	practical	ADJ
crl-15729	188	29	assessment	assessment	NOUN
crl-15729	188	30	activities	activity	NOUN
crl-15729	188	31	in	in	ADP
crl-15729	188	32	libraries	library	NOUN
crl-15729	188	33	.	.	PUNCT
crl-15729	189	1	employing	employ	VERB
crl-15729	189	2	a	a	DET
crl-15729	189	3	research	research	NOUN
crl-15729	189	4	-	-	PUNCT
crl-15729	189	5	guided	guide	VERB
crl-15729	189	6	approach	approach	NOUN
crl-15729	189	7	allows	allow	VERB
crl-15729	189	8	libraries	library	NOUN
crl-15729	189	9	to	to	PART
crl-15729	189	10	evaluate	evaluate	VERB
crl-15729	189	11	their	their	PRON
crl-15729	189	12	services	service	NOUN
crl-15729	189	13	systematically	systematically	ADV
crl-15729	189	14	,	,	PUNCT
crl-15729	189	15	identify	identify	VERB
crl-15729	189	16	any	any	DET
crl-15729	189	17	areas	area	NOUN
crl-15729	189	18	for	for	ADP
crl-15729	189	19	improvement	improvement	NOUN
crl-15729	189	20	effectively	effectively	ADV
crl-15729	189	21	,	,	PUNCT
crl-15729	189	22	and	and	CCONJ
crl-15729	189	23	thus	thus	ADV
crl-15729	189	24	manage	manage	VERB
crl-15729	189	25	their	their	PRON
crl-15729	189	26	daily	daily	ADJ
crl-15729	189	27	operations	operation	NOUN
crl-15729	189	28	successfully	successfully	ADV
crl-15729	189	29	.	.	PUNCT
crl-15729	190	1	notes	note	VERB
crl-15729	190	2	1	1	NUM
crl-15729	190	3	.	.	PUNCT
crl-15729	190	4	peter	peter	PROPN
crl-15729	190	5	hernon	hernon	PROPN
crl-15729	190	6	,	,	PUNCT
crl-15729	190	7	“	"	PUNCT
crl-15729	190	8	quality	quality	NOUN
crl-15729	190	9	:	:	PUNCT
crl-15729	190	10	new	new	ADJ
crl-15729	190	11	directions	direction	NOUN
crl-15729	190	12	in	in	ADP
crl-15729	190	13	research	research	NOUN
crl-15729	190	14	,	,	PUNCT
crl-15729	190	15	”	"	PUNCT
crl-15729	190	16	journal	journal	NOUN
crl-15729	190	17	of	of	ADP
crl-15729	190	18	academic	academic	ADJ
crl-15729	190	19	librarianship	librarianship	NOUN
crl-15729	190	20	28	28	NUM
crl-15729	190	21	(	(	PUNCT
crl-15729	190	22	2002	2002	NUM
crl-15729	190	23	):	):	PUNCT
crl-15729	190	24	224–31	224–31	NUM
crl-15729	190	25	.	.	NOUN
crl-15729	191	1	2	2	NUM
crl-15729	191	2	.	.	PUNCT
crl-15729	191	3	j.	j.	PROPN
crl-15729	191	4	m.	m.	PROPN
crl-15729	191	5	bri	bri	PROPN
crl-15729	191	6	ain	ain	PROPN
crl-15729	191	7	,	,	PUNCT
crl-15729	191	8	“	"	PUNCT
crl-15729	191	9	pitfalls	pitfall	NOUN
crl-15729	191	10	of	of	ADP
crl-15729	191	11	user	user	NOUN
crl-15729	191	12	research	research	NOUN
crl-15729	191	13	,	,	PUNCT
crl-15729	191	14	and	and	CCONJ
crl-15729	191	15	some	some	DET
crl-15729	191	16	neglected	neglect	VERB
crl-15729	191	17	areas	area	NOUN
crl-15729	191	18	,	,	PUNCT
crl-15729	191	19	”	"	PUNCT
crl-15729	191	20	social	social	ADJ
crl-15729	191	21	science	science	NOUN
crl-15729	191	22	information	information	NOUN
crl-15729	191	23	studies	study	NOUN
crl-15729	191	24	2	2	NUM
crl-15729	191	25	(	(	PUNCT
crl-15729	191	26	1982	1982	NUM
crl-15729	191	27	):	):	PUNCT
crl-15729	191	28	139–48	139–48	NUM
crl-15729	191	29	.	.	PUNCT
crl-15729	192	1	3	3	NUM
crl-15729	192	2	.	.	X
crl-15729	192	3	xi	xi	PROPN
crl-15729	192	4	shi	shi	PROPN
crl-15729	192	5	,	,	PUNCT
crl-15729	192	6	“	"	PUNCT
crl-15729	192	7	an	an	DET
crl-15729	192	8	examination	examination	NOUN
crl-15729	192	9	of	of	ADP
crl-15729	192	10	user	user	NOUN
crl-15729	192	11	satisfaction	satisfaction	NOUN
crl-15729	192	12	formation	formation	NOUN
crl-15729	192	13	process	process	NOUN
crl-15729	192	14	”	"	PUNCT
crl-15729	193	1	(	(	PUNCT
crl-15729	193	2	ph.d	ph.d	PROPN
crl-15729	193	3	.	.	PUNCT
crl-15729	193	4	dissertation	dissertation	PROPN
crl-15729	193	5	,	,	PUNCT
crl-15729	193	6	stevens	stevens	PROPN
crl-15729	193	7	institute	institute	PROPN
crl-15729	193	8	of	of	ADP
crl-15729	193	9	technology	technology	PROPN
crl-15729	193	10	,	,	PUNCT
crl-15729	193	11	hoboken	hoboken	PROPN
crl-15729	193	12	,	,	PUNCT
crl-15729	193	13	n.j	n.j	PROPN
crl-15729	193	14	.	.	PROPN
crl-15729	193	15	,	,	PUNCT
crl-15729	193	16	2000	2000	NUM
crl-15729	193	17	)	)	PUNCT
crl-15729	193	18	.	.	PUNCT
crl-15729	194	1	4	4	X
crl-15729	194	2	.	.	X
crl-15729	194	3	a&m	a&m	PROPN
crl-15729	194	4	university	university	NOUN
crl-15729	194	5	libraries	library	NOUN
crl-15729	194	6	and	and	CCONJ
crl-15729	194	7	arl	arl	PROPN
crl-15729	194	8	receive	receive	VERB
crl-15729	194	9	nsf	nsf	PROPN
crl-15729	194	10	grant	grant	NOUN
crl-15729	194	11	for	for	ADP
crl-15729	194	12	digital	digital	ADJ
crl-15729	194	13	libraries	library	NOUN
crl-15729	194	14	assessment	assessment	NOUN
crl-15729	194	15	.	.	PUNCT
crl-15729	195	1	available	available	ADJ
crl-15729	195	2	online	online	ADV
crl-15729	195	3	from	from	ADP
crl-15729	195	4	h	h	NOUN
crl-15729	195	5	p://www.arl.org	p://www.arl.org	ADJ
crl-15729	195	6	/	/	SYM
crl-15729	195	7	libqual	libqual	ADJ
crl-15729	195	8	/	/	SYM
crl-15729	195	9	geninfo	geninfo	NOUN
crl-15729	195	10	/	/	SYM
crl-15729	195	11	nsdlpr.html	nsdlpr.html	PROPN
crl-15729	195	12	.	.	PUNCT
crl-15729	196	1	[	[	X
crl-15729	196	2	accessed	access	VERB
crl-15729	196	3	20	20	NUM
crl-15729	196	4	october	october	NOUN
crl-15729	196	5	2004	2004	NUM
crl-15729	196	6	]	]	PUNCT
crl-15729	196	7	;	;	PUNCT
crl-15729	196	8	colleen	colleen	PROPN
crl-15729	196	9	cook	cook	PROPN
crl-15729	196	10	,	,	PUNCT
crl-15729	196	11	fred	fred	PROPN
crl-15729	196	12	heath	heath	PROPN
crl-15729	196	13	,	,	PUNCT
crl-15729	196	14	and	and	CCONJ
crl-15729	196	15	bruce	bruce	PROPN
crl-15729	196	16	thompson	thompson	PROPN
crl-15729	196	17	,	,	PUNCT
crl-15729	196	18	“	"	PUNCT
crl-15729	196	19	a	a	DET
crl-15729	196	20	new	new	ADJ
crl-15729	196	21	culture	culture	NOUN
crl-15729	196	22	of	of	ADP
crl-15729	196	23	assessment	assessment	NOUN
crl-15729	196	24	:	:	PUNCT
crl-15729	196	25	preliminary	preliminary	ADJ
crl-15729	196	26	report	report	NOUN
crl-15729	196	27	on	on	ADP
crl-15729	196	28	the	the	DET
crl-15729	196	29	arl	arl	PROPN
crl-15729	196	30	servqual	servqual	PROPN
crl-15729	196	31	survey	survey	NOUN
crl-15729	196	32	,	,	PUNCT
crl-15729	196	33	”	"	PUNCT
crl-15729	196	34	proceeding	proceeding	NOUN
crl-15729	196	35	of	of	ADP
crl-15729	196	36	the	the	DET
crl-15729	196	37	66th	66th	ADJ
crl-15729	196	38	ifla	ifla	PROPN
crl-15729	196	39	council	council	PROPN
crl-15729	196	40	and	and	CCONJ
crl-15729	196	41	general	general	ADJ
crl-15729	196	42	conference	conference	NOUN
crl-15729	196	43	.	.	PUNCT
crl-15729	197	1	available	available	ADJ
crl-15729	197	2	online	online	ADV
crl-15729	197	3	from	from	ADP
crl-15729	197	4	h	h	NOUN
crl-15729	197	5	p://www.ifla.org	p://www.ifla.org	NOUN
crl-15729	197	6	/	/	SYM
crl-15729	197	7	iv	iv	NUM
crl-15729	197	8	/	/	SYM
crl-15729	197	9	ifla66	ifla66	ADJ
crl-15729	197	10	/	/	SYM
crl-15729	197	11	papers/028	papers/028	NOUN
crl-15729	197	12	-	-	PUNCT
crl-15729	197	13	129e.htm	129e.htm	NOUN
crl-15729	197	14	.	.	PUNCT
crl-15729	198	1	[	[	X
crl-15729	198	2	accessed	access	VERB
crl-15729	198	3	20	20	NUM
crl-15729	198	4	october	october	NOUN
crl-15729	198	5	2004	2004	NUM
crl-15729	198	6	]	]	PUNCT
crl-15729	198	7	;	;	PUNCT
crl-15729	198	8	danuta	danuta	PROPN
crl-15729	198	9	nitecki	nitecki	NOUN
crl-15729	198	10	,	,	PUNCT
crl-15729	198	11	“	"	PUNCT
crl-15729	198	12	servqual	servqual	ADJ
crl-15729	198	13	:	:	PUNCT
crl-15729	198	14	measuring	measure	VERB
crl-15729	198	15	service	service	NOUN
crl-15729	198	16	quality	quality	NOUN
crl-15729	198	17	in	in	ADP
crl-15729	198	18	academic	academic	ADJ
crl-15729	198	19	libraries	library	NOUN
crl-15729	198	20	.	.	PUNCT
crl-15729	198	21	”	"	PUNCT
crl-15729	198	22	available	available	ADJ
crl-15729	198	23	online	online	ADV
crl-15729	198	24	from	from	ADP
crl-15729	198	25	h	h	NOUN
crl-15729	198	26	p://www.arl.org	p://www.arl.org	NOUN
crl-15729	198	27	/	/	SYM
crl-15729	198	28	newsltr/191	newsltr/191	PROPN
crl-15729	198	29	/	/	SYM
crl-15729	198	30	servqual.html	servqual.html	PROPN
crl-15729	198	31	.	.	PUNCT
crl-15729	199	1	[	[	X
crl-15729	199	2	accessed	access	VERB
crl-15729	199	3	20	20	NUM
crl-15729	199	4	october	october	NOUN
crl-15729	199	5	2004	2004	NUM
crl-15729	199	6	]	]	PUNCT
crl-15729	199	7	.	.	PUNCT
crl-15729	200	1	5	5	X
crl-15729	200	2	.	.	PUNCT
crl-15729	200	3	a.	a.	NOUN
crl-15729	200	4	parasuraman	parasuraman	PROPN
crl-15729	200	5	,	,	PUNCT
crl-15729	200	6	leonard	leonard	PROPN
crl-15729	200	7	l.	l.	PROPN
crl-15729	200	8	berry	berry	PROPN
crl-15729	200	9	,	,	PUNCT
crl-15729	200	10	and	and	CCONJ
crl-15729	200	11	valarie	valarie	PROPN
crl-15729	200	12	a.	a.	PROPN
crl-15729	200	13	zeithaml	zeithaml	PROPN
crl-15729	200	14	,	,	PUNCT
crl-15729	200	15	“	"	PUNCT
crl-15729	200	16	a	a	DET
crl-15729	200	17	conceptual	conceptual	ADJ
crl-15729	200	18	model	model	NOUN
crl-15729	200	19	of	of	ADP
crl-15729	200	20	service	service	NOUN
crl-15729	200	21	quality	quality	NOUN
crl-15729	200	22	and	and	CCONJ
crl-15729	200	23	its	its	PRON
crl-15729	200	24	implications	implication	NOUN
crl-15729	200	25	for	for	ADP
crl-15729	200	26	future	future	ADJ
crl-15729	200	27	research	research	NOUN
crl-15729	200	28	,	,	PUNCT
crl-15729	200	29	”	"	PUNCT
crl-15729	200	30	journal	journal	NOUN
crl-15729	200	31	of	of	ADP
crl-15729	200	32	marketing	marketing	NOUN
crl-15729	200	33	49(1985	49(1985	NUM
crl-15729	200	34	):	):	PUNCT
crl-15729	200	35	41–50	41–50	NUM
crl-15729	200	36	;	;	PUNCT
crl-15729	200	37	—	—	PUNCT
crl-15729	200	38	—	—	PUNCT
crl-15729	200	39	—	—	PUNCT
crl-15729	200	40	,	,	PUNCT
crl-15729	200	41	“	"	PUNCT
crl-15729	200	42	servqual	servqual	ADJ
crl-15729	200	43	:	:	PUNCT
crl-15729	200	44	a	a	DET
crl-15729	200	45	multiple	multiple	ADJ
crl-15729	200	46	-	-	PUNCT
crl-15729	200	47	item	item	NOUN
crl-15729	200	48	scale	scale	NOUN
crl-15729	200	49	for	for	ADP
crl-15729	200	50	measuring	measure	VERB
crl-15729	200	51	consumer	consumer	NOUN
crl-15729	200	52	perceptions	perception	NOUN
crl-15729	200	53	of	of	ADP
crl-15729	200	54	service	service	NOUN
crl-15729	200	55	quality	quality	NOUN
crl-15729	200	56	,	,	PUNCT
crl-15729	200	57	”	"	PUNCT
crl-15729	200	58	journal	journal	NOUN
crl-15729	200	59	of	of	ADP
crl-15729	200	60	retailing	retailing	NOUN
crl-15729	200	61	64(1988	64(1988	NUM
crl-15729	200	62	):	):	PUNCT
crl-15729	200	63	12–40	12–40	NUM
crl-15729	200	64	.	.	PUNCT
crl-15729	201	1	6	6	NUM
crl-15729	201	2	.	.	X
crl-15729	201	3	ruth	ruth	PROPN
crl-15729	201	4	n.	n.	PROPN
crl-15729	201	5	bolton	bolton	PROPN
crl-15729	201	6	and	and	CCONJ
crl-15729	201	7	james	james	PROPN
crl-15729	201	8	h.	h.	PROPN
crl-15729	201	9	drew	draw	VERB
crl-15729	201	10	,	,	PUNCT
crl-15729	201	11	“	"	PUNCT
crl-15729	201	12	a	a	DET
crl-15729	201	13	multistage	multistage	NOUN
crl-15729	201	14	model	model	NOUN
crl-15729	201	15	of	of	ADP
crl-15729	201	16	customers	customer	NOUN
crl-15729	201	17	’	'	PUNCT
crl-15729	201	18	assessments	assessment	NOUN
crl-15729	201	19	of	of	ADP
crl-15729	201	20	service	service	NOUN
crl-15729	201	21	quality	quality	NOUN
crl-15729	201	22	and	and	CCONJ
crl-15729	201	23	value	value	NOUN
crl-15729	201	24	,	,	PUNCT
crl-15729	201	25	”	"	PUNCT
crl-15729	201	26	journal	journal	NOUN
crl-15729	201	27	of	of	ADP
crl-15729	201	28	consumer	consumer	NOUN
crl-15729	201	29	research	research	NOUN
crl-15729	201	30	17	17	NUM
crl-15729	201	31	(	(	PUNCT
crl-15729	201	32	mar	mar	PROPN
crl-15729	201	33	.	.	PROPN
crl-15729	201	34	1991	1991	NUM
crl-15729	201	35	):	):	PUNCT
crl-15729	201	36	375–84	375–84	NOUN
crl-15729	201	37	;	;	PUNCT
crl-15729	201	38	diane	diane	PROPN
crl-15729	201	39	halstead	halstead	PROPN
crl-15729	201	40	,	,	PUNCT
crl-15729	201	41	david	david	PROPN
crl-15729	201	42	hartman	hartman	PROPN
crl-15729	201	43	,	,	PUNCT
crl-15729	201	44	and	and	CCONJ
crl-15729	201	45	sandra	sandra	PROPN
crl-15729	201	46	l.	l.	PROPN
crl-15729	201	47	schmidt	schmidt	PROPN
crl-15729	201	48	,	,	PUNCT
crl-15729	201	49	“	"	PUNCT
crl-15729	201	50	multisource	multisource	ADJ
crl-15729	201	51	effects	effect	NOUN
crl-15729	201	52	on	on	ADP
crl-15729	201	53	the	the	DET
crl-15729	201	54	satisfaction	satisfaction	NOUN
crl-15729	201	55	formation	formation	NOUN
crl-15729	201	56	276	276	NUM
crl-15729	201	57	college	college	PROPN
crl-15729	201	58	&	&	CCONJ
crl-15729	201	59	research	research	PROPN
crl-15729	201	60	libraries	library	NOUN
crl-15729	201	61	may	may	AUX
crl-15729	201	62	2005	2005	NUM
crl-15729	201	63	process	process	NOUN
crl-15729	201	64	,	,	PUNCT
crl-15729	201	65	”	"	PUNCT
crl-15729	201	66	journal	journal	NOUN
crl-15729	201	67	of	of	ADP
crl-15729	201	68	the	the	DET
crl-15729	201	69	academy	academy	NOUN
crl-15729	201	70	of	of	ADP
crl-15729	201	71	marketing	marketing	NOUN
crl-15729	201	72	science	science	NOUN
crl-15729	201	73	22	22	NUM
crl-15729	201	74	(	(	PUNCT
crl-15729	201	75	spring	spring	NOUN
crl-15729	201	76	1994	1994	NUM
crl-15729	201	77	):	):	PUNCT
crl-15729	201	78	114–29	114–29	NUM
crl-15729	201	79	;	;	PUNCT
crl-15729	201	80	richard	richard	PROPN
crl-15729	201	81	spreng	spreng	PROPN
crl-15729	201	82	and	and	CCONJ
crl-15729	201	83	thomas	thomas	PROPN
crl-15729	201	84	j.	j.	PROPN
crl-15729	201	85	page	page	PROPN
crl-15729	201	86	jr	jr	PROPN
crl-15729	201	87	.	.	PROPN
crl-15729	201	88	,	,	PUNCT
crl-15729	201	89	“	"	PUNCT
crl-15729	201	90	the	the	DET
crl-15729	201	91	impact	impact	NOUN
crl-15729	201	92	of	of	ADP
crl-15729	201	93	confidence	confidence	NOUN
crl-15729	201	94	in	in	ADP
crl-15729	201	95	expectations	expectation	NOUN
crl-15729	201	96	on	on	ADP
crl-15729	201	97	consumer	consumer	NOUN
crl-15729	201	98	satisfaction	satisfaction	NOUN
crl-15729	201	99	,	,	PUNCT
crl-15729	201	100	”	"	PUNCT
crl-15729	201	101	psychology	psychology	NOUN
crl-15729	201	102	&	&	CCONJ
crl-15729	201	103	marketing	marketing	PROPN
crl-15729	201	104	18	18	NUM
crl-15729	201	105	(	(	PUNCT
crl-15729	201	106	2001	2001	NUM
crl-15729	201	107	):	):	PUNCT
crl-15729	201	108	1187–1205	1187–1205	NUM
crl-15729	201	109	.	.	PUNCT
crl-15729	201	110	7	7	NUM
crl-15729	201	111	.	.	X
crl-15729	201	112	richard	richard	PROPN
crl-15729	201	113	l.	l.	PROPN
crl-15729	201	114	oliver	oliver	PROPN
crl-15729	201	115	and	and	CCONJ
crl-15729	201	116	l.	l.	PROPN
crl-15729	201	117	gerald	gerald	PROPN
crl-15729	201	118	,	,	PUNCT
crl-15729	201	119	“	"	PUNCT
crl-15729	201	120	effect	effect	NOUN
crl-15729	201	121	of	of	ADP
crl-15729	201	122	satisfaction	satisfaction	NOUN
crl-15729	201	123	and	and	CCONJ
crl-15729	201	124	its	its	PRON
crl-15729	201	125	antecedents	antecedent	NOUN
crl-15729	201	126	on	on	ADP
crl-15729	201	127	customer	customer	NOUN
crl-15729	201	128	preference	preference	NOUN
crl-15729	201	129	and	and	CCONJ
crl-15729	201	130	intention	intention	NOUN
crl-15729	201	131	,	,	PUNCT
crl-15729	201	132	”	"	PUNCT
crl-15729	201	133	advances	advance	NOUN
crl-15729	201	134	in	in	ADP
crl-15729	201	135	consumer	consumer	NOUN
crl-15729	201	136	research	research	NOUN
crl-15729	201	137	8	8	NUM
crl-15729	201	138	(	(	PUNCT
crl-15729	201	139	1981	1981	NUM
crl-15729	201	140	):	):	PUNCT
crl-15729	201	141	88–93	88–93	NUM
crl-15729	201	142	;	;	PUNCT
crl-15729	201	143	r.	r.	PROPN
crl-15729	201	144	l.	l.	PROPN
crl-15729	201	145	oliver	oliver	PROPN
crl-15729	201	146	,	,	PUNCT
crl-15729	201	147	“	"	PUNCT
crl-15729	201	148	cognitive	cognitive	ADJ
crl-15729	201	149	,	,	PUNCT
crl-15729	201	150	affective	affective	NOUN
crl-15729	201	151	and	and	CCONJ
crl-15729	201	152	a	a	DET
crl-15729	201	153	ribute	ribute	NOUN
crl-15729	201	154	bases	basis	NOUN
crl-15729	201	155	of	of	ADP
crl-15729	201	156	the	the	DET
crl-15729	201	157	satisfaction	satisfaction	NOUN
crl-15729	201	158	response	response	NOUN
crl-15729	201	159	,	,	PUNCT
crl-15729	201	160	”	"	PUNCT
crl-15729	201	161	journal	journal	NOUN
crl-15729	201	162	of	of	ADP
crl-15729	201	163	consumer	consumer	NOUN
crl-15729	201	164	research	research	NOUN
crl-15729	201	165	20	20	NUM
crl-15729	201	166	(	(	PUNCT
crl-15729	201	167	dec	dec	PROPN
crl-15729	201	168	.	.	PROPN
crl-15729	201	169	1993	1993	NUM
crl-15729	201	170	):	):	PUNCT
crl-15729	201	171	418–30	418–30	X
crl-15729	201	172	.	.	PROPN
crl-15729	201	173	8	8	NUM
crl-15729	201	174	.	.	PUNCT
crl-15729	202	1	halstead	halstead	PROPN
crl-15729	202	2	,	,	PUNCT
crl-15729	202	3	hartman	hartman	PROPN
crl-15729	202	4	,	,	PUNCT
crl-15729	202	5	and	and	CCONJ
crl-15729	202	6	schmidt	schmidt	ADJ
crl-15729	202	7	,	,	PUNCT
crl-15729	202	8	“	"	PUNCT
crl-15729	202	9	multisource	multisource	ADJ
crl-15729	202	10	effects	effect	NOUN
crl-15729	202	11	on	on	ADP
crl-15729	202	12	the	the	DET
crl-15729	202	13	satisfaction	satisfaction	NOUN
crl-15729	202	14	formation	formation	NOUN
crl-15729	202	15	process	process	NOUN
crl-15729	202	16	”	"	PUNCT
crl-15729	202	17	;	;	PUNCT
crl-15729	202	18	shi	shi	PROPN
crl-15729	202	19	,	,	PUNCT
crl-15729	202	20	“	"	PUNCT
crl-15729	202	21	an	an	DET
crl-15729	202	22	examination	examination	NOUN
crl-15729	202	23	of	of	ADP
crl-15729	202	24	user	user	NOUN
crl-15729	202	25	satisfaction	satisfaction	NOUN
crl-15729	202	26	formation	formation	NOUN
crl-15729	202	27	process	process	NOUN
crl-15729	202	28	.	.	PUNCT
crl-15729	202	29	”	"	PUNCT
crl-15729	203	1	9	9	NUM
crl-15729	203	2	.	.	X
crl-15729	203	3	parasuraman	parasuraman	NOUN
crl-15729	203	4	,	,	PUNCT
crl-15729	203	5	berry	berry	NOUN
crl-15729	203	6	,	,	PUNCT
crl-15729	203	7	and	and	CCONJ
crl-15729	203	8	zeithaml	zeithaml	PROPN
crl-15729	203	9	,	,	PUNCT
crl-15729	203	10	“	"	PUNCT
crl-15729	203	11	a	a	DET
crl-15729	203	12	conceptual	conceptual	ADJ
crl-15729	203	13	model	model	NOUN
crl-15729	203	14	of	of	ADP
crl-15729	203	15	service	service	NOUN
crl-15729	203	16	quality	quality	NOUN
crl-15729	203	17	and	and	CCONJ
crl-15729	203	18	its	its	PRON
crl-15729	203	19	implications	implication	NOUN
crl-15729	203	20	for	for	ADP
crl-15729	203	21	future	future	ADJ
crl-15729	203	22	research	research	NOUN
crl-15729	203	23	.	.	PUNCT
crl-15729	203	24	”	"	PUNCT
crl-15729	204	1	10	10	NUM
crl-15729	204	2	.	.	PUNCT
crl-15729	204	3	xi	xi	PROPN
crl-15729	204	4	shi	shi	PROPN
crl-15729	204	5	,	,	PUNCT
crl-15729	204	6	patricia	patricia	PROPN
crl-15729	204	7	j.	j.	PROPN
crl-15729	204	8	holahan	holahan	PROPN
crl-15729	204	9	,	,	PUNCT
crl-15729	204	10	and	and	CCONJ
crl-15729	204	11	m.	m.	PROPN
crl-15729	204	12	peter	peter	PROPN
crl-15729	204	13	jurkat	jurkat	PROPN
crl-15729	204	14	,	,	PUNCT
crl-15729	204	15	“	"	PUNCT
crl-15729	204	16	satisfaction	satisfaction	NOUN
crl-15729	204	17	formation	formation	NOUN
crl-15729	204	18	processes	process	NOUN
crl-15729	204	19	in	in	ADP
crl-15729	204	20	library	library	ADJ
crl-15729	204	21	users	user	NOUN
crl-15729	204	22	:	:	PUNCT
crl-15729	204	23	understanding	understand	VERB
crl-15729	204	24	multisource	multisource	ADJ
crl-15729	204	25	effects	effect	NOUN
crl-15729	204	26	,	,	PUNCT
crl-15729	204	27	”	"	PUNCT
crl-15729	204	28	journal	journal	NOUN
crl-15729	204	29	of	of	ADP
crl-15729	204	30	academic	academic	ADJ
crl-15729	204	31	librarianship	librarianship	NOUN
crl-15729	204	32	30	30	NUM
crl-15729	204	33	(	(	PUNCT
crl-15729	204	34	2004):122–31	2004):122–31	NUM
crl-15729	204	35	.	.	NOUN
crl-15729	204	36	11	11	NUM
crl-15729	204	37	.	.	PUNCT
crl-15729	205	1	halstead	halstead	PROPN
crl-15729	205	2	,	,	PUNCT
crl-15729	205	3	hartman	hartman	PROPN
crl-15729	205	4	,	,	PUNCT
crl-15729	205	5	and	and	CCONJ
crl-15729	205	6	schmidt	schmidt	ADJ
crl-15729	205	7	,	,	PUNCT
crl-15729	205	8	“	"	PUNCT
crl-15729	205	9	multisource	multisource	ADJ
crl-15729	205	10	effects	effect	NOUN
crl-15729	205	11	on	on	ADP
crl-15729	205	12	the	the	DET
crl-15729	205	13	satisfaction	satisfaction	NOUN
crl-15729	205	14	formation	formation	NOUN
crl-15729	205	15	process	process	NOUN
crl-15729	205	16	.	.	PUNCT
crl-15729	205	17	”	"	PUNCT
crl-15729	206	1	12	12	NUM
crl-15729	206	2	.	.	PUNCT
crl-15729	207	1	jagdip	jagdip	PROPN
crl-15729	207	2	singh	singh	PROPN
crl-15729	207	3	,	,	PUNCT
crl-15729	207	4	“	"	PUNCT
crl-15729	207	5	a	a	DET
crl-15729	207	6	multifacet	multifacet	NOUN
crl-15729	207	7	typology	typology	NOUN
crl-15729	207	8	of	of	ADP
crl-15729	207	9	patient	patient	ADJ
crl-15729	207	10	satisfaction	satisfaction	NOUN
crl-15729	207	11	with	with	ADP
crl-15729	207	12	hospital	hospital	NOUN
crl-15729	207	13	stays	stay	NOUN
crl-15729	207	14	,	,	PUNCT
crl-15729	207	15	”	"	PUNCT
crl-15729	207	16	journal	journal	NOUN
crl-15729	207	17	of	of	ADP
crl-15729	207	18	health	health	PROPN
crl-15729	207	19	care	care	NOUN
crl-15729	207	20	marketing	marketing	NOUN
crl-15729	207	21	10	10	NUM
crl-15729	207	22	(	(	PUNCT
crl-15729	207	23	1990	1990	NUM
crl-15729	207	24	):	):	PUNCT
crl-15729	207	25	8–21	8–21	NOUN
crl-15729	207	26	.	.	PUNCT
crl-15729	208	1	13	13	NUM
crl-15729	208	2	.	.	PUNCT
crl-15729	208	3	richard	richard	PROPN
crl-15729	208	4	a.	a.	PROPN
crl-15729	208	5	spreng	spreng	PROPN
crl-15729	208	6	,	,	PUNCT
crl-15729	208	7	sco	sco	PROPN
crl-15729	208	8	b.	b.	PROPN
crl-15729	208	9	mackenzie	mackenzie	PROPN
crl-15729	208	10	,	,	PUNCT
crl-15729	208	11	and	and	CCONJ
crl-15729	208	12	richard	richard	PROPN
crl-15729	208	13	w.	w.	PROPN
crl-15729	208	14	olshavsky	olshavsky	PROPN
crl-15729	208	15	,	,	PUNCT
crl-15729	208	16	“	"	PUNCT
crl-15729	208	17	a	a	DET
crl-15729	208	18	reexamination	reexamination	NOUN
crl-15729	208	19	of	of	ADP
crl-15729	208	20	the	the	DET
crl-15729	208	21	determinants	determinant	NOUN
crl-15729	208	22	of	of	ADP
crl-15729	208	23	customer	customer	NOUN
crl-15729	208	24	satisfaction	satisfaction	NOUN
crl-15729	208	25	,	,	PUNCT
crl-15729	208	26	”	"	PUNCT
crl-15729	208	27	journal	journal	NOUN
crl-15729	208	28	of	of	ADP
crl-15729	208	29	marketing	marketing	NOUN
crl-15729	208	30	60	60	NUM
crl-15729	208	31	(	(	PUNCT
crl-15729	208	32	1996	1996	NUM
crl-15729	208	33	):	):	PUNCT
crl-15729	208	34	15–33	15–33	NUM
crl-15729	208	35	.	.	PUNCT
crl-15729	208	36	14	14	NUM
crl-15729	208	37	.	.	PUNCT
crl-15729	209	1	g.	g.	PROPN
crl-15729	209	2	a.	a.	PROPN
crl-15729	209	3	churchill	churchill	PROPN
crl-15729	209	4	and	and	CCONJ
crl-15729	209	5	c.	c.	PROPN
crl-15729	209	6	surprenant	surprenant	NOUN
crl-15729	209	7	,	,	PUNCT
crl-15729	209	8	“	"	PUNCT
crl-15729	209	9	an	an	DET
crl-15729	209	10	investigation	investigation	NOUN
crl-15729	209	11	into	into	ADP
crl-15729	209	12	the	the	DET
crl-15729	209	13	determinants	determinant	NOUN
crl-15729	209	14	of	of	ADP
crl-15729	209	15	consumer	consumer	NOUN
crl-15729	209	16	satisfaction	satisfaction	NOUN
crl-15729	209	17	,	,	PUNCT
crl-15729	209	18	”	"	PUNCT
crl-15729	209	19	journal	journal	NOUN
crl-15729	209	20	of	of	ADP
crl-15729	209	21	marketing	marketing	NOUN
crl-15729	209	22	research	research	NOUN
crl-15729	209	23	19	19	NUM
crl-15729	209	24	(	(	PUNCT
crl-15729	209	25	1982	1982	NUM
crl-15729	209	26	):	):	PUNCT
crl-15729	209	27	491–504	491–504	NUM
crl-15729	209	28	;	;	PUNCT
crl-15729	209	29	richard	richard	PROPN
crl-15729	209	30	l.	l.	PROPN
crl-15729	209	31	oliver	oliver	PROPN
crl-15729	209	32	,	,	PUNCT
crl-15729	209	33	“	"	PUNCT
crl-15729	209	34	a	a	DET
crl-15729	209	35	cognitive	cognitive	ADJ
crl-15729	209	36	model	model	NOUN
crl-15729	209	37	of	of	ADP
crl-15729	209	38	the	the	DET
crl-15729	209	39	antecedents	antecedent	NOUN
crl-15729	209	40	and	and	CCONJ
crl-15729	209	41	consequences	consequence	NOUN
crl-15729	209	42	of	of	ADP
crl-15729	209	43	satisfaction	satisfaction	NOUN
crl-15729	209	44	decisions	decision	NOUN
crl-15729	209	45	,	,	PUNCT
crl-15729	209	46	”	"	PUNCT
crl-15729	209	47	journal	journal	NOUN
crl-15729	209	48	of	of	ADP
crl-15729	209	49	marketing	marketing	NOUN
crl-15729	209	50	research	research	NOUN
crl-15729	209	51	17	17	NUM
crl-15729	209	52	(	(	PUNCT
crl-15729	209	53	nov	nov	PROPN
crl-15729	209	54	.	.	PROPN
crl-15729	209	55	1980	1980	NUM
crl-15729	209	56	):	):	PUNCT
crl-15729	209	57	460–70;richard	460–70;richard	NUM
crl-15729	209	58	a.	a.	NOUN
crl-15729	209	59	spreng	spreng	PROPN
crl-15729	209	60	,	,	PUNCT
crl-15729	209	61	and	and	CCONJ
crl-15729	209	62	richard	richard	PROPN
crl-15729	209	63	w	w	PROPN
crl-15729	209	64	olshavsky	olshavsky	ADV
crl-15729	209	65	,	,	PUNCT
crl-15729	209	66	“	"	PUNCT
crl-15729	209	67	a	a	DET
crl-15729	209	68	desires	desire	NOUN
crl-15729	209	69	congruency	congruency	NOUN
crl-15729	209	70	model	model	NOUN
crl-15729	209	71	of	of	ADP
crl-15729	209	72	consumer	consumer	NOUN
crl-15729	209	73	satisfaction	satisfaction	NOUN
crl-15729	209	74	,	,	PUNCT
crl-15729	209	75	”	"	PUNCT
crl-15729	209	76	journal	journal	NOUN
crl-15729	209	77	of	of	ADP
crl-15729	209	78	academy	academy	PROPN
crl-15729	209	79	of	of	ADP
crl-15729	209	80	marketing	marketing	NOUN
crl-15729	209	81	science	science	NOUN
crl-15729	209	82	21	21	NUM
crl-15729	209	83	(	(	PUNCT
crl-15729	209	84	1993):169–77	1993):169–77	NUM
crl-15729	209	85	;	;	PUNCT
crl-15729	209	86	spreng	spreng	PROPN
crl-15729	209	87	,	,	PUNCT
crl-15729	209	88	mackenzie	mackenzie	NOUN
crl-15729	209	89	,	,	PUNCT
crl-15729	209	90	and	and	CCONJ
crl-15729	209	91	olshavsky	olshavsky	ADJ
crl-15729	209	92	,	,	PUNCT
crl-15729	209	93	“	"	PUNCT
crl-15729	209	94	a	a	DET
crl-15729	209	95	reexamination	reexamination	NOUN
crl-15729	209	96	of	of	ADP
crl-15729	209	97	the	the	DET
crl-15729	209	98	determinants	determinant	NOUN
crl-15729	209	99	of	of	ADP
crl-15729	209	100	customer	customer	NOUN
crl-15729	209	101	satisfaction	satisfaction	NOUN
crl-15729	209	102	”	"	PUNCT
crl-15729	209	103	;	;	PUNCT
crl-15729	209	104	j.	j.	PROPN
crl-15729	209	105	b.	b.	PROPN
crl-15729	209	106	barbeau	barbeau	PROPN
crl-15729	209	107	,	,	PUNCT
crl-15729	209	108	“	"	PUNCT
crl-15729	209	109	predictive	predictive	ADJ
crl-15729	209	110	and	and	CCONJ
crl-15729	209	111	normative	normative	ADJ
crl-15729	209	112	expectations	expectation	NOUN
crl-15729	209	113	in	in	ADP
crl-15729	209	114	consumer	consumer	NOUN
crl-15729	209	115	satisfaction	satisfaction	NOUN
crl-15729	209	116	:	:	PUNCT
crl-15729	209	117	a	a	DET
crl-15729	209	118	utilization	utilization	NOUN
crl-15729	209	119	of	of	ADP
crl-15729	209	120	adaptation	adaptation	NOUN
crl-15729	209	121	and	and	CCONJ
crl-15729	209	122	comparison	comparison	NOUN
crl-15729	209	123	levels	level	NOUN
crl-15729	209	124	in	in	ADP
crl-15729	209	125	a	a	DET
crl-15729	209	126	unified	unified	ADJ
crl-15729	209	127	framework	framework	NOUN
crl-15729	209	128	,	,	PUNCT
crl-15729	209	129	”	"	PUNCT
crl-15729	209	130	in	in	ADP
crl-15729	209	131	conceptual	conceptual	ADJ
crl-15729	209	132	and	and	CCONJ
crl-15729	209	133	empirical	empirical	ADJ
crl-15729	209	134	contributions	contribution	NOUN
crl-15729	209	135	to	to	ADP
crl-15729	209	136	consumer	consumer	NOUN
crl-15729	209	137	satisfaction	satisfaction	NOUN
crl-15729	209	138	and	and	CCONJ
crl-15729	209	139	complaining	complain	VERB
crl-15729	209	140	behavior	behavior	NOUN
crl-15729	209	141	,	,	PUNCT
crl-15729	209	142	ed	ed	NOUN
crl-15729	209	143	.	.	PUNCT
crl-15729	210	1	h.k	h.k	PROPN
crl-15729	210	2	.	.	PROPN
crl-15729	210	3	hunt	hunt	PROPN
crl-15729	210	4	and	and	CCONJ
crl-15729	210	5	r.l	r.l	PROPN
crl-15729	210	6	.	.	PROPN
crl-15729	210	7	day	day	PROPN
crl-15729	210	8	(	(	PUNCT
crl-15729	210	9	bloomington	bloomington	PROPN
crl-15729	210	10	:	:	PUNCT
crl-15729	210	11	indiana	indiana	PROPN
crl-15729	210	12	university	university	PROPN
crl-15729	210	13	school	school	NOUN
crl-15729	210	14	of	of	ADP
crl-15729	210	15	business	business	NOUN
crl-15729	210	16	,	,	PUNCT
crl-15729	210	17	1985	1985	NUM
crl-15729	210	18	)	)	PUNCT
crl-15729	210	19	.	.	PUNCT
crl-15729	211	1	15	15	X
crl-15729	211	2	.	.	X
crl-15729	212	1	spreng	spreng	PROPN
crl-15729	212	2	and	and	CCONJ
crl-15729	212	3	olshavsky	olshavsky	ADJ
crl-15729	212	4	,	,	PUNCT
crl-15729	212	5	“	"	PUNCT
crl-15729	212	6	a	a	DET
crl-15729	212	7	desires	desire	NOUN
crl-15729	212	8	congruency	congruency	NOUN
crl-15729	212	9	model	model	NOUN
crl-15729	212	10	of	of	ADP
crl-15729	212	11	consumer	consumer	NOUN
crl-15729	212	12	satisfaction	satisfaction	NOUN
crl-15729	212	13	”	"	PUNCT
crl-15729	212	14	;	;	PUNCT
crl-15729	212	15	spreng	spreng	PROPN
crl-15729	212	16	,	,	PUNCT
crl-15729	212	17	mackenzie	mackenzie	NOUN
crl-15729	212	18	,	,	PUNCT
crl-15729	212	19	and	and	CCONJ
crl-15729	212	20	olshavsky	olshavsky	ADJ
crl-15729	212	21	,	,	PUNCT
crl-15729	212	22	“	"	PUNCT
crl-15729	212	23	a	a	DET
crl-15729	212	24	reexamination	reexamination	NOUN
crl-15729	212	25	of	of	ADP
crl-15729	212	26	the	the	DET
crl-15729	212	27	determinants	determinant	NOUN
crl-15729	212	28	of	of	ADP
crl-15729	212	29	customer	customer	NOUN
crl-15729	212	30	satisfaction	satisfaction	NOUN
crl-15729	212	31	”	"	PUNCT
crl-15729	212	32	;	;	PUNCT
crl-15729	212	33	barbeau	barbeau	PROPN
crl-15729	212	34	,	,	PUNCT
crl-15729	212	35	“	"	PUNCT
crl-15729	212	36	predictive	predictive	ADJ
crl-15729	212	37	and	and	CCONJ
crl-15729	212	38	normative	normative	ADJ
crl-15729	212	39	expectations	expectation	NOUN
crl-15729	212	40	in	in	ADP
crl-15729	212	41	consumer	consumer	NOUN
crl-15729	212	42	satisfaction	satisfaction	NOUN
crl-15729	212	43	.	.	PUNCT
crl-15729	212	44	”	"	PUNCT
crl-15729	213	1	16	16	NUM
crl-15729	213	2	.	.	PUNCT
crl-15729	214	1	shi	shi	PROPN
crl-15729	214	2	,	,	PUNCT
crl-15729	214	3	holahan	holahan	NOUN
crl-15729	214	4	,	,	PUNCT
crl-15729	214	5	and	and	CCONJ
crl-15729	214	6	jurkat	jurkat	PROPN
crl-15729	214	7	,	,	PUNCT
crl-15729	214	8	“	"	PUNCT
crl-15729	214	9	satisfaction	satisfaction	NOUN
crl-15729	214	10	formation	formation	NOUN
crl-15729	214	11	processes	process	NOUN
crl-15729	214	12	in	in	ADP
crl-15729	214	13	library	library	ADJ
crl-15729	214	14	users	user	NOUN
crl-15729	214	15	.	.	PUNCT
crl-15729	214	16	”	"	PUNCT
crl-15729	215	1	17	17	NUM
crl-15729	215	2	.	.	PUNCT
crl-15729	216	1	youjae	youjae	PROPN
crl-15729	216	2	yi	yi	PROPN
crl-15729	216	3	,	,	PUNCT
crl-15729	216	4	“	"	PUNCT
crl-15729	216	5	a	a	DET
crl-15729	216	6	critical	critical	ADJ
crl-15729	216	7	review	review	NOUN
crl-15729	216	8	of	of	ADP
crl-15729	216	9	consumer	consumer	NOUN
crl-15729	216	10	satisfaction	satisfaction	NOUN
crl-15729	216	11	,	,	PUNCT
crl-15729	216	12	”	"	PUNCT
crl-15729	216	13	in	in	ADP
crl-15729	216	14	review	review	NOUN
crl-15729	216	15	of	of	ADP
crl-15729	216	16	marketing	marketing	NOUN
crl-15729	216	17	,	,	PUNCT
crl-15729	216	18	ed	ed	NOUN
crl-15729	216	19	.	.	PUNCT
crl-15729	217	1	v.	v.	ADP
crl-15729	217	2	a.	a.	PROPN
crl-15729	217	3	zeithaml	zeithaml	PROPN
crl-15729	217	4	(	(	PUNCT
crl-15729	217	5	chicago	chicago	PROPN
crl-15729	217	6	:	:	PUNCT
crl-15729	217	7	american	american	PROPN
crl-15729	217	8	marketing	marketing	PROPN
crl-15729	217	9	association	association	PROPN
crl-15729	217	10	,	,	PUNCT
crl-15729	217	11	1990	1990	NUM
crl-15729	217	12	)	)	PUNCT
crl-15729	217	13	.	.	PUNCT
crl-15729	218	1	18	18	NUM
crl-15729	218	2	.	.	X
crl-15729	218	3	ibid	ibid	NOUN
crl-15729	218	4	.	.	PUNCT
crl-15729	218	5	;	;	PUNCT
crl-15729	219	1	shi	shi	PROPN
crl-15729	219	2	,	,	PUNCT
crl-15729	219	3	holahan	holahan	NOUN
crl-15729	219	4	,	,	PUNCT
crl-15729	219	5	and	and	CCONJ
crl-15729	219	6	jurkat	jurkat	PROPN
crl-15729	219	7	,	,	PUNCT
crl-15729	219	8	“	"	PUNCT
crl-15729	219	9	satisfaction	satisfaction	NOUN
crl-15729	219	10	formation	formation	NOUN
crl-15729	219	11	processes	process	NOUN
crl-15729	219	12	in	in	ADP
crl-15729	219	13	library	library	ADJ
crl-15729	219	14	users	user	NOUN
crl-15729	219	15	.	.	PUNCT
crl-15729	219	16	”	"	PUNCT
crl-15729	220	1	19	19	NUM
crl-15729	220	2	.	.	PUNCT
crl-15729	220	3	spreng	spreng	PROPN
crl-15729	220	4	and	and	CCONJ
crl-15729	220	5	olshavsky	olshavsky	ADJ
crl-15729	220	6	,	,	PUNCT
crl-15729	220	7	“	"	PUNCT
crl-15729	220	8	a	a	DET
crl-15729	220	9	desires	desire	NOUN
crl-15729	220	10	congruency	congruency	NOUN
crl-15729	220	11	model	model	NOUN
crl-15729	220	12	of	of	ADP
crl-15729	220	13	consumer	consumer	NOUN
crl-15729	220	14	satisfaction	satisfaction	NOUN
crl-15729	220	15	”	"	PUNCT
crl-15729	220	16	;	;	PUNCT
crl-15729	220	17	spreng	spreng	PROPN
crl-15729	220	18	,	,	PUNCT
crl-15729	220	19	mackenzie	mackenzie	NOUN
crl-15729	220	20	,	,	PUNCT
crl-15729	220	21	and	and	CCONJ
crl-15729	220	22	olshavsky	olshavsky	ADJ
crl-15729	220	23	,	,	PUNCT
crl-15729	220	24	“	"	PUNCT
crl-15729	220	25	a	a	DET
crl-15729	220	26	reexamination	reexamination	NOUN
crl-15729	220	27	of	of	ADP
crl-15729	220	28	the	the	DET
crl-15729	220	29	determinants	determinant	NOUN
crl-15729	220	30	of	of	ADP
crl-15729	220	31	customer	customer	NOUN
crl-15729	220	32	satisfaction	satisfaction	NOUN
crl-15729	220	33	”	"	PUNCT
crl-15729	220	34	;	;	PUNCT
crl-15729	220	35	barbeau	barbeau	PROPN
crl-15729	220	36	,	,	PUNCT
crl-15729	220	37	“	"	PUNCT
crl-15729	220	38	predictive	predictive	ADJ
crl-15729	220	39	and	and	CCONJ
crl-15729	220	40	normative	normative	ADJ
crl-15729	220	41	expectations	expectation	NOUN
crl-15729	220	42	in	in	ADP
crl-15729	220	43	consumer	consumer	NOUN
crl-15729	220	44	satisfaction	satisfaction	NOUN
crl-15729	220	45	.	.	PUNCT
crl-15729	220	46	”	"	PUNCT
crl-15729	221	1	20	20	NUM
crl-15729	221	2	.	.	PUNCT
crl-15729	221	3	bolton	bolton	PROPN
crl-15729	221	4	and	and	CCONJ
crl-15729	221	5	drew	draw	VERB
crl-15729	221	6	,	,	PUNCT
crl-15729	221	7	“	"	PUNCT
crl-15729	221	8	a	a	DET
crl-15729	221	9	multistage	multistage	NOUN
crl-15729	221	10	model	model	NOUN
crl-15729	221	11	of	of	ADP
crl-15729	221	12	customers	customer	NOUN
crl-15729	221	13	’	'	PUNCT
crl-15729	221	14	assessments	assessment	NOUN
crl-15729	221	15	of	of	ADP
crl-15729	221	16	service	service	NOUN
crl-15729	221	17	quality	quality	NOUN
crl-15729	221	18	and	and	CCONJ
crl-15729	221	19	value	value	NOUN
crl-15729	221	20	”	"	PUNCT
crl-15729	221	21	;	;	PUNCT
crl-15729	221	22	parasuraman	parasuraman	NOUN
crl-15729	221	23	,	,	PUNCT
crl-15729	221	24	berry	berry	NOUN
crl-15729	221	25	,	,	PUNCT
crl-15729	221	26	and	and	CCONJ
crl-15729	221	27	zeithaml	zeithaml	PROPN
crl-15729	221	28	,	,	PUNCT
crl-15729	221	29	“	"	PUNCT
crl-15729	221	30	servqual	servqual	ADJ
crl-15729	221	31	.	.	PUNCT
crl-15729	221	32	”	"	PUNCT
crl-15729	222	1	21	21	NUM
crl-15729	222	2	.	.	PUNCT
crl-15729	223	1	spreng	spreng	PROPN
crl-15729	223	2	and	and	CCONJ
crl-15729	223	3	olshavsky	olshavsky	ADJ
crl-15729	223	4	,	,	PUNCT
crl-15729	223	5	“	"	PUNCT
crl-15729	223	6	a	a	DET
crl-15729	223	7	desires	desire	NOUN
crl-15729	223	8	congruency	congruency	NOUN
crl-15729	223	9	model	model	NOUN
crl-15729	223	10	of	of	ADP
crl-15729	223	11	consumer	consumer	NOUN
crl-15729	223	12	satisfaction	satisfaction	NOUN
crl-15729	223	13	”	"	PUNCT
crl-15729	223	14	;	;	PUNCT
crl-15729	223	15	spreng	spreng	PROPN
crl-15729	223	16	,	,	PUNCT
crl-15729	223	17	mackenzie	mackenzie	NOUN
crl-15729	223	18	,	,	PUNCT
crl-15729	223	19	and	and	CCONJ
crl-15729	223	20	olshavsky	olshavsky	ADJ
crl-15729	223	21	,	,	PUNCT
crl-15729	223	22	“	"	PUNCT
crl-15729	223	23	a	a	DET
crl-15729	223	24	reexamination	reexamination	NOUN
crl-15729	223	25	of	of	ADP
crl-15729	223	26	the	the	DET
crl-15729	223	27	determinants	determinant	NOUN
crl-15729	223	28	of	of	ADP
crl-15729	223	29	customer	customer	NOUN
crl-15729	223	30	satisfaction	satisfaction	NOUN
crl-15729	223	31	”	"	PUNCT
crl-15729	223	32	;	;	PUNCT
crl-15729	223	33	barbeau	barbeau	PROPN
crl-15729	223	34	,	,	PUNCT
crl-15729	223	35	“	"	PUNCT
crl-15729	223	36	predictive	predictive	ADJ
crl-15729	223	37	and	and	CCONJ
crl-15729	223	38	normative	normative	ADJ
crl-15729	223	39	expectations	expectation	NOUN
crl-15729	223	40	in	in	ADP
crl-15729	223	41	consumer	consumer	NOUN
crl-15729	223	42	satisfaction	satisfaction	NOUN
crl-15729	223	43	.	.	PUNCT
crl-15729	223	44	”	"	PUNCT
crl-15729	224	1	22	22	NUM
crl-15729	224	2	.	.	PUNCT
crl-15729	224	3	r.	r.	PROPN
crl-15729	224	4	a.	a.	PROPN
crl-15729	224	5	westbrook	westbrook	PROPN
crl-15729	224	6	and	and	CCONJ
crl-15729	224	7	m.	m.	PROPN
crl-15729	224	8	d.	d.	PROPN
crl-15729	224	9	reilly	reilly	PROPN
crl-15729	224	10	,	,	PUNCT
crl-15729	224	11	“	"	PUNCT
crl-15729	224	12	value	value	NOUN
crl-15729	224	13	–	–	PUNCT
crl-15729	224	14	precept	precept	NOUN
crl-15729	224	15	disparity	disparity	NOUN
crl-15729	224	16	:	:	PUNCT
crl-15729	224	17	an	an	DET
crl-15729	224	18	alternative	alternative	NOUN
crl-15729	224	19	to	to	ADP
crl-15729	224	20	the	the	DET
crl-15729	224	21	disconfirmation	disconfirmation	NOUN
crl-15729	224	22	of	of	ADP
crl-15729	224	23	expectations	expectation	NOUN
crl-15729	224	24	theory	theory	NOUN
crl-15729	224	25	of	of	ADP
crl-15729	224	26	consumer	consumer	NOUN
crl-15729	224	27	satisfaction	satisfaction	NOUN
crl-15729	224	28	,	,	PUNCT
crl-15729	224	29	”	"	PUNCT
crl-15729	224	30	in	in	ADP
crl-15729	224	31	advances	advance	NOUN
crl-15729	224	32	in	in	ADP
crl-15729	224	33	consumer	consumer	NOUN
crl-15729	224	34	research	research	NOUN
crl-15729	224	35	,	,	PUNCT
crl-15729	224	36	ed	ed	NOUN
crl-15729	224	37	.	.	PUNCT
crl-15729	225	1	r.	r.	PROPN
crl-15729	225	2	p.	p.	PROPN
crl-15729	225	3	bagozzi	bagozzi	NOUN
crl-15729	225	4	and	and	CCONJ
crl-15729	225	5	a	a	DET
crl-15729	225	6	.m	.m	NOUN
crl-15729	225	7	.	.	PUNCT
crl-15729	226	1	tybout	tybout	NOUN
crl-15729	226	2	(	(	PUNCT
crl-15729	226	3	ann	ann	PROPN
crl-15729	226	4	arbor	arbor	PROPN
crl-15729	226	5	,	,	PUNCT
crl-15729	226	6	mich	mich	PROPN
crl-15729	226	7	.	.	PUNCT
crl-15729	226	8	:	:	PUNCT
crl-15729	227	1	association	association	NOUN
crl-15729	227	2	for	for	ADP
crl-15729	227	3	consumer	consumer	NOUN
crl-15729	227	4	research	research	NOUN
crl-15729	227	5	,	,	PUNCT
crl-15729	227	6	1983	1983	NUM
crl-15729	227	7	)	)	PUNCT
crl-15729	227	8	,	,	PUNCT
crl-15729	227	9	256–61	256–61	NUM
crl-15729	227	10	.	.	PROPN
crl-15729	227	11	23	23	NUM
crl-15729	227	12	.	.	PUNCT
crl-15729	228	1	amos	amos	PROPN
crl-15729	228	2	tversky	tversky	PROPN
crl-15729	228	3	,	,	PUNCT
crl-15729	228	4	“	"	PUNCT
crl-15729	228	5	intransitivity	intransitivity	NOUN
crl-15729	228	6	of	of	ADP
crl-15729	228	7	preferences	preference	NOUN
crl-15729	228	8	,	,	PUNCT
crl-15729	228	9	”	"	PUNCT
crl-15729	228	10	psychological	psychological	ADJ
crl-15729	228	11	review	review	NOUN
crl-15729	228	12	76	76	NUM
crl-15729	228	13	(	(	PUNCT
crl-15729	228	14	1969	1969	NUM
crl-15729	228	15	):	):	PUNCT
crl-15729	228	16	31–48	31–48	NUM
crl-15729	228	17	.	.	PUNCT
crl-15729	229	1	24	24	NUM
crl-15729	229	2	.	.	PUNCT
crl-15729	229	3	parasuraman	parasuraman	NOUN
crl-15729	229	4	,	,	PUNCT
crl-15729	229	5	berry	berry	NOUN
crl-15729	229	6	,	,	PUNCT
crl-15729	229	7	and	and	CCONJ
crl-15729	229	8	zeithaml	zeithaml	PROPN
crl-15729	229	9	,	,	PUNCT
crl-15729	229	10	“	"	PUNCT
crl-15729	229	11	a	a	DET
crl-15729	229	12	conceptual	conceptual	ADJ
crl-15729	229	13	model	model	NOUN
crl-15729	229	14	of	of	ADP
crl-15729	229	15	service	service	NOUN
crl-15729	229	16	quality	quality	NOUN
crl-15729	229	17	and	and	CCONJ
crl-15729	229	18	its	its	PRON
crl-15729	229	19	implications	implication	NOUN
crl-15729	229	20	for	for	ADP
crl-15729	229	21	future	future	ADJ
crl-15729	229	22	research	research	NOUN
crl-15729	229	23	”	"	PUNCT
crl-15729	229	24	;	;	PUNCT
crl-15729	229	25	—	—	PUNCT
crl-15729	229	26	—	—	PUNCT
crl-15729	229	27	—	—	PUNCT
crl-15729	229	28	,	,	PUNCT
crl-15729	229	29	“	"	PUNCT
crl-15729	229	30	servqual	servqual	ADJ
crl-15729	229	31	”	"	PUNCT
crl-15729	229	32	;	;	PUNCT
crl-15729	229	33	—	—	PUNCT
crl-15729	229	34	—	—	PUNCT
crl-15729	229	35	—	—	PUNCT
crl-15729	229	36	,	,	PUNCT
crl-15729	229	37	“	"	PUNCT
crl-15729	229	38	refinement	refinement	NOUN
crl-15729	229	39	and	and	CCONJ
crl-15729	229	40	reassessment	reassessment	NOUN
crl-15729	229	41	of	of	ADP
crl-15729	229	42	the	the	DET
crl-15729	229	43	servqual	servqual	ADJ
crl-15729	229	44	scale	scale	NOUN
crl-15729	229	45	”	"	PUNCT
crl-15729	229	46	;	;	PUNCT
crl-15729	229	47	j.	j.	PROPN
crl-15729	229	48	joseph	joseph	PROPN
crl-15729	229	49	cronin	cronin	PROPN
crl-15729	229	50	jr	jr	PROPN
crl-15729	229	51	.	.	PROPN
crl-15729	229	52	and	and	CCONJ
crl-15729	229	53	steven	steven	PROPN
crl-15729	229	54	a.	a.	PROPN
crl-15729	229	55	taylor	taylor	PROPN
crl-15729	229	56	,	,	PUNCT
crl-15729	229	57	“	"	PUNCT
crl-15729	229	58	serperf	serperf	NOUN
crl-15729	229	59	versus	versus	ADP
crl-15729	229	60	servqual	servqual	ADJ
crl-15729	229	61	:	:	PUNCT
crl-15729	229	62	reconciling	reconcile	VERB
crl-15729	229	63	performance	performance	NOUN
crl-15729	229	64	-	-	PUNCT
crl-15729	229	65	based	base	VERB
crl-15729	229	66	and	and	CCONJ
crl-15729	229	67	perceptions	perception	NOUN
crl-15729	229	68	-	-	PUNCT
crl-15729	229	69	minus	minus	NUM
crl-15729	229	70	-	-	PUNCT
crl-15729	229	71	expectations	expectation	NOUN
crl-15729	229	72	measurement	measurement	NOUN
crl-15729	229	73	of	of	ADP
crl-15729	229	74	service	service	NOUN
crl-15729	229	75	quality	quality	NOUN
crl-15729	229	76	,	,	PUNCT
crl-15729	229	77	”	"	PUNCT
crl-15729	229	78	journal	journal	NOUN
crl-15729	229	79	of	of	ADP
crl-15729	229	80	marketing	marketing	NOUN
crl-15729	229	81	58	58	NUM
crl-15729	229	82	(	(	PUNCT
crl-15729	229	83	1994	1994	NUM
crl-15729	229	84	):	):	PUNCT
crl-15729	229	85	125–31	125–31	NUM
crl-15729	229	86	;	;	PUNCT
crl-15729	229	87	leyland	leyland	PROPN
crl-15729	229	88	f.	f.	PROPN
crl-15729	229	89	pi	pi	PROPN
crl-15729	229	90	,	,	PUNCT
crl-15729	229	91	richard	richard	PROPN
crl-15729	229	92	t.	t.	PROPN
crl-15729	229	93	watson	watson	PROPN
crl-15729	229	94	,	,	PUNCT
crl-15729	229	95	and	and	CCONJ
crl-15729	229	96	c.	c.	PROPN
crl-15729	229	97	bruce	bruce	PROPN
crl-15729	229	98	kavan	kavan	PROPN
crl-15729	229	99	,	,	PUNCT
crl-15729	229	100	“	"	PUNCT
crl-15729	229	101	service	service	NOUN
crl-15729	229	102	quality	quality	NOUN
crl-15729	229	103	:	:	PUNCT
crl-15729	229	104	a	a	DET
crl-15729	229	105	measure	measure	NOUN
crl-15729	229	106	of	of	ADP
crl-15729	229	107	information	information	NOUN
crl-15729	229	108	systems	system	NOUN
crl-15729	229	109	effectiveness	effectiveness	NOUN
crl-15729	229	110	,	,	PUNCT
crl-15729	229	111	”	"	PUNCT
crl-15729	229	112	mis	mis	X
crl-15729	229	113	quarterly	quarterly	NOUN
crl-15729	229	114	19	19	NUM
crl-15729	229	115	(	(	PUNCT
crl-15729	229	116	june	june	PROPN
crl-15729	229	117	1995	1995	NUM
crl-15729	229	118	):	):	PUNCT
crl-15729	229	119	173–87	173–87	NUM
crl-15729	229	120	;	;	PUNCT
crl-15729	229	121	anol	anol	ADV
crl-15729	229	122	bha	bha	PROPN
crl-15729	229	123	acherjee	acherjee	NOUN
crl-15729	229	124	,	,	PUNCT
crl-15729	229	125	“	"	PUNCT
crl-15729	229	126	understanding	understand	VERB
crl-15729	229	127	information	information	NOUN
crl-15729	229	128	systems	system	NOUN
crl-15729	229	129	continuance	continuance	NOUN
crl-15729	229	130	:	:	PUNCT
crl-15729	229	131	an	an	DET
crl-15729	229	132	expectation	expectation	NOUN
crl-15729	229	133	–	–	PUNCT
crl-15729	229	134	confirmation	confirmation	NOUN
crl-15729	229	135	model	model	NOUN
crl-15729	229	136	,	,	PUNCT
crl-15729	229	137	”	"	PUNCT
crl-15729	229	138	mis	mis	X
crl-15729	229	139	quarterly	quarterly	NOUN
crl-15729	229	140	25	25	NUM
crl-15729	229	141	(	(	PUNCT
crl-15729	229	142	2001	2001	NUM
crl-15729	229	143	):	):	PUNCT
crl-15729	229	144	351–70	351–70	NUM
crl-15729	229	145	.	.	PUNCT
crl-15729	230	1	25	25	NUM
crl-15729	230	2	.	.	PUNCT
crl-15729	230	3	parasuraman	parasuraman	NOUN
crl-15729	230	4	,	,	PUNCT
crl-15729	230	5	berry	berry	NOUN
crl-15729	230	6	,	,	PUNCT
crl-15729	230	7	and	and	CCONJ
crl-15729	230	8	zeithaml	zeithaml	PROPN
crl-15729	230	9	,	,	PUNCT
crl-15729	230	10	“	"	PUNCT
crl-15729	230	11	refinement	refinement	NOUN
crl-15729	230	12	and	and	CCONJ
crl-15729	230	13	reassessment	reassessment	NOUN
crl-15729	230	14	of	of	ADP
crl-15729	230	15	the	the	DET
crl-15729	230	16	servqual	servqual	ADJ
crl-15729	230	17	scale	scale	NOUN
crl-15729	230	18	.	.	PUNCT
crl-15729	230	19	”	"	PUNCT
crl-15729	231	1	26	26	NUM
crl-15729	231	2	.	.	PUNCT
crl-15729	232	1	colleen	colleen	PROPN
crl-15729	232	2	cook	cook	PROPN
crl-15729	232	3	,	,	PUNCT
crl-15729	232	4	vicki	vicki	PROPN
crl-15729	232	5	coleman	coleman	PROPN
crl-15729	232	6	,	,	PUNCT
crl-15729	232	7	and	and	CCONJ
crl-15729	232	8	fred	fred	PROPN
crl-15729	232	9	heath	heath	PROPN
crl-15729	232	10	,	,	PUNCT
crl-15729	232	11	“	"	PUNCT
crl-15729	232	12	servqual	servqual	ADJ
crl-15729	232	13	:	:	PUNCT
crl-15729	232	14	a	a	DET
crl-15729	232	15	client	client	NOUN
crl-15729	232	16	-	-	PUNCT
crl-15729	232	17	based	base	VERB
crl-15729	232	18	approach	approach	NOUN
crl-15729	232	19	to	to	ADP
crl-15729	232	20	developing	develop	VERB
crl-15729	232	21	performance	performance	NOUN
crl-15729	232	22	indicators	indicator	NOUN
crl-15729	232	23	,	,	PUNCT
crl-15729	232	24	”	"	PUNCT
crl-15729	232	25	3rd	3rd	PROPN
crl-15729	232	26	northumbria	northumbria	PROPN
crl-15729	232	27	international	international	PROPN
crl-15729	232	28	conference	conference	PROPN
crl-15729	232	29	on	on	ADP
crl-15729	232	30	performance	performance	NOUN
crl-15729	232	31	measurement	measurement	NOUN
crl-15729	232	32	in	in	ADP
crl-15729	232	33	libraries	library	NOUN
crl-15729	232	34	and	and	CCONJ
crl-15729	232	35	information	information	NOUN
crl-15729	232	36	services	service	NOUN
crl-15729	232	37	,	,	PUNCT
crl-15729	232	38	27–31	27–31	PROPN
crl-15729	232	39	august	august	PROPN
crl-15729	232	40	1999	1999	NUM
crl-15729	232	41	)	)	PUNCT
crl-15729	232	42	;	;	PUNCT
crl-15729	232	43	nitecki	nitecki	NOUN
crl-15729	232	44	,	,	PUNCT
crl-15729	232	45	“	"	PUNCT
crl-15729	232	46	servqual	servqual	ADJ
crl-15729	232	47	.	.	PUNCT
crl-15729	232	48	”	"	PUNCT
crl-15729	233	1	27	27	NUM
crl-15729	233	2	.	.	PUNCT
crl-15729	234	1	libqual	libqual	ADJ
crl-15729	234	2	+	+	PROPN
crl-15729	234	3	;	;	PUNCT
crl-15729	234	4	general	general	ADJ
crl-15729	234	5	faq	faq	PROPN
crl-15729	234	6	.	.	PUNCT
crl-15729	234	7	available	available	ADJ
crl-15729	234	8	online	online	ADV
crl-15729	234	9	from	from	ADP
crl-15729	234	10	h	h	NOUN
crl-15729	234	11	p://www.arl.org	p://www.arl.org	ADJ
crl-15729	234	12	/	/	SYM
crl-15729	234	13	libqual	libqual	ADJ
crl-15729	234	14	/	/	SYM
crl-15729	234	15	geninfo	geninfo	PROPN
crl-15729	234	16	/	/	SYM
crl-15729	234	17	faq	faq	PROPN
crl-15729	234	18	a	a	DET
crl-15729	234	19	theory	theory	NOUN
crl-15729	234	20	-	-	PUNCT
crl-15729	234	21	guided	guide	VERB
crl-15729	234	22	approach	approach	NOUN
crl-15729	234	23	to	to	ADP
crl-15729	234	24	library	library	NOUN
crl-15729	234	25	services	service	NOUN
crl-15729	234	26	assessment	assessment	NOUN
crl-15729	234	27	277	277	NUM
crl-15729	234	28	gen.html	gen.html	NOUN
crl-15729	234	29	.	.	PUNCT
crl-15729	235	1	[	[	X
crl-15729	235	2	accessed	access	VERB
crl-15729	235	3	10	10	NUM
crl-15729	235	4	march	march	NOUN
crl-15729	235	5	2004	2004	NUM
crl-15729	235	6	.	.	PUNCT
crl-15729	235	7	]	]	X
crl-15729	236	1	28	28	NUM
crl-15729	236	2	.	.	PUNCT
crl-15729	237	1	hernon	hernon	PROPN
crl-15729	237	2	,	,	PUNCT
crl-15729	237	3	“	"	PUNCT
crl-15729	237	4	quality	quality	NOUN
crl-15729	237	5	.	.	PUNCT
crl-15729	237	6	”	"	PUNCT
crl-15729	238	1	29	29	NUM
crl-15729	238	2	.	.	PUNCT
crl-15729	238	3	parasuraman	parasuraman	NOUN
crl-15729	238	4	,	,	PUNCT
crl-15729	238	5	berry	berry	NOUN
crl-15729	238	6	,	,	PUNCT
crl-15729	238	7	and	and	CCONJ
crl-15729	238	8	zeithaml	zeithaml	PROPN
crl-15729	238	9	,	,	PUNCT
crl-15729	238	10	“	"	PUNCT
crl-15729	238	11	servqual	servqual	ADJ
crl-15729	238	12	.	.	PUNCT
crl-15729	238	13	”	"	PUNCT
crl-15729	239	1	30	30	NUM
crl-15729	239	2	.	.	PUNCT
crl-15729	240	1	—	—	PUNCT
crl-15729	240	2	—	—	PUNCT
crl-15729	240	3	—	—	PUNCT
crl-15729	240	4	,	,	PUNCT
crl-15729	240	5	“	"	PUNCT
crl-15729	240	6	refinement	refinement	NOUN
crl-15729	240	7	and	and	CCONJ
crl-15729	240	8	reassessment	reassessment	NOUN
crl-15729	240	9	of	of	ADP
crl-15729	240	10	the	the	DET
crl-15729	240	11	servqual	servqual	ADJ
crl-15729	240	12	scale	scale	NOUN
crl-15729	240	13	.	.	PUNCT
crl-15729	240	14	”	"	PUNCT
crl-15729	241	1	31	31	NUM
crl-15729	241	2	.	.	PUNCT
crl-15729	242	1	spreng	spreng	PROPN
crl-15729	242	2	and	and	CCONJ
crl-15729	242	3	olshavsky	olshavsky	ADJ
crl-15729	242	4	,	,	PUNCT
crl-15729	242	5	“	"	PUNCT
crl-15729	242	6	a	a	DET
crl-15729	242	7	desires	desire	NOUN
crl-15729	242	8	congruency	congruency	NOUN
crl-15729	242	9	model	model	NOUN
crl-15729	242	10	of	of	ADP
crl-15729	242	11	consumer	consumer	NOUN
crl-15729	242	12	satisfaction	satisfaction	NOUN
crl-15729	242	13	”	"	PUNCT
crl-15729	242	14	;	;	PUNCT
crl-15729	242	15	spreng	spreng	PROPN
crl-15729	242	16	,	,	PUNCT
crl-15729	242	17	mackenzie	mackenzie	NOUN
crl-15729	242	18	,	,	PUNCT
crl-15729	242	19	and	and	CCONJ
crl-15729	242	20	olshavsky	olshavsky	ADJ
crl-15729	242	21	,	,	PUNCT
crl-15729	242	22	“	"	PUNCT
crl-15729	242	23	a	a	DET
crl-15729	242	24	reexamination	reexamination	NOUN
crl-15729	242	25	of	of	ADP
crl-15729	242	26	the	the	DET
crl-15729	242	27	determinants	determinant	NOUN
crl-15729	242	28	of	of	ADP
crl-15729	242	29	customer	customer	NOUN
crl-15729	242	30	satisfaction	satisfaction	NOUN
crl-15729	242	31	”	"	PUNCT
crl-15729	242	32	;	;	PUNCT
crl-15729	242	33	anjana	anjana	PROPN
crl-15729	242	34	susarla	susarla	PROPN
crl-15729	242	35	,	,	PUNCT
crl-15729	242	36	anitesh	anitesh	PROPN
crl-15729	242	37	barua	barua	PROPN
crl-15729	242	38	,	,	PUNCT
crl-15729	242	39	and	and	CCONJ
crl-15729	242	40	andrew	andrew	PROPN
crl-15729	242	41	b.	b.	PROPN
crl-15729	242	42	whinston	whinston	PROPN
crl-15729	242	43	,	,	PUNCT
crl-15729	242	44	“	"	PUNCT
crl-15729	242	45	understanding	understand	VERB
crl-15729	242	46	the	the	DET
crl-15729	242	47	service	service	NOUN
crl-15729	242	48	component	component	NOUN
crl-15729	242	49	of	of	ADP
crl-15729	242	50	application	application	NOUN
crl-15729	242	51	service	service	NOUN
crl-15729	242	52	provision	provision	NOUN
crl-15729	242	53	:	:	PUNCT
crl-15729	242	54	an	an	DET
crl-15729	242	55	empirical	empirical	ADJ
crl-15729	242	56	analysis	analysis	NOUN
crl-15729	242	57	of	of	ADP
crl-15729	242	58	satisfaction	satisfaction	NOUN
crl-15729	242	59	with	with	ADP
crl-15729	242	60	asp	asp	PROPN
crl-15729	242	61	services	service	NOUN
crl-15729	242	62	,	,	PUNCT
crl-15729	242	63	”	"	PUNCT
crl-15729	242	64	mis	mis	X
crl-15729	242	65	quarterly	quarterly	ADJ
crl-15729	242	66	27	27	NUM
crl-15729	242	67	(	(	PUNCT
crl-15729	242	68	2003	2003	NUM
crl-15729	242	69	):	):	PUNCT
crl-15729	242	70	91–123	91–123	NOUN
crl-15729	242	71	;	;	PUNCT
crl-15729	242	72	l.	l.	PROPN
crl-15729	242	73	f.	f.	PROPN
crl-15729	242	74	pi	pi	PROPN
crl-15729	242	75	,	,	PUNCT
crl-15729	242	76	r.	r.	PROPN
crl-15729	242	77	t.	t.	PROPN
crl-15729	242	78	watson	watson	PROPN
crl-15729	242	79	,	,	PUNCT
crl-15729	242	80	and	and	CCONJ
crl-15729	242	81	c.	c.	PROPN
crl-15729	242	82	kavan	kavan	PROPN
crl-15729	242	83	,	,	PUNCT
crl-15729	242	84	“	"	PUNCT
crl-15729	242	85	service	service	NOUN
crl-15729	242	86	quality	quality	NOUN
crl-15729	242	87	:	:	PUNCT
crl-15729	242	88	a	a	DET
crl-15729	242	89	measure	measure	NOUN
crl-15729	242	90	of	of	ADP
crl-15729	242	91	information	information	NOUN
crl-15729	242	92	systems	system	NOUN
crl-15729	242	93	effectiveness	effectiveness	NOUN
crl-15729	242	94	,	,	PUNCT
crl-15729	242	95	”	"	PUNCT
crl-15729	242	96	is	be	AUX
crl-15729	242	97	quarterly	quarterly	ADV
crl-15729	242	98	19	19	NUM
crl-15729	242	99	(	(	PUNCT
crl-15729	242	100	1995	1995	NUM
crl-15729	242	101	):	):	PUNCT
crl-15729	242	102	173–87	173–87	NUM
crl-15729	242	103	;	;	PUNCT
crl-15729	242	104	hernon	hernon	NOUN
crl-15729	242	105	,	,	PUNCT
crl-15729	242	106	“	"	PUNCT
crl-15729	242	107	quality	quality	NOUN
crl-15729	242	108	.	.	PUNCT
crl-15729	242	109	”	"	PUNCT
crl-15729	243	1	32	32	NUM
crl-15729	243	2	.	.	PUNCT
crl-15729	244	1	cook	cook	PROPN
crl-15729	244	2	,	,	PUNCT
crl-15729	244	3	coleman	coleman	PROPN
crl-15729	244	4	,	,	PUNCT
crl-15729	244	5	and	and	CCONJ
crl-15729	244	6	heath	heath	PROPN
crl-15729	244	7	,	,	PUNCT
crl-15729	244	8	“	"	PUNCT
crl-15729	244	9	servqual	servqual	ADJ
crl-15729	244	10	”	"	PUNCT
crl-15729	244	11	;	;	PUNCT
crl-15729	244	12	shi	shi	PROPN
crl-15729	244	13	,	,	PUNCT
crl-15729	244	14	holahan	holahan	NOUN
crl-15729	244	15	,	,	PUNCT
crl-15729	244	16	and	and	CCONJ
crl-15729	244	17	jurkat	jurkat	PROPN
crl-15729	244	18	,	,	PUNCT
crl-15729	244	19	“	"	PUNCT
crl-15729	244	20	satisfaction	satisfaction	NOUN
crl-15729	244	21	formation	formation	NOUN
crl-15729	244	22	processes	process	NOUN
crl-15729	244	23	in	in	ADP
crl-15729	244	24	library	library	ADJ
crl-15729	244	25	users	user	NOUN
crl-15729	244	26	.	.	PUNCT
crl-15729	244	27	”	"	PUNCT
crl-15729	245	1	33	33	NUM
crl-15729	245	2	.	.	PUNCT
crl-15729	245	3	parasuraman	parasuraman	NOUN
crl-15729	245	4	,	,	PUNCT
crl-15729	245	5	berry	berry	NOUN
crl-15729	245	6	,	,	PUNCT
crl-15729	245	7	and	and	CCONJ
crl-15729	245	8	zeithaml	zeithaml	PROPN
crl-15729	245	9	,	,	PUNCT
crl-15729	245	10	“	"	PUNCT
crl-15729	245	11	refinement	refinement	NOUN
crl-15729	245	12	and	and	CCONJ
crl-15729	245	13	reassessment	reassessment	NOUN
crl-15729	245	14	of	of	ADP
crl-15729	245	15	the	the	DET
crl-15729	245	16	servqual	servqual	ADJ
crl-15729	245	17	scale	scale	NOUN
crl-15729	245	18	.	.	PUNCT
crl-15729	245	19	”	"	PUNCT
crl-15729	246	1	34	34	NUM
crl-15729	246	2	.	.	PUNCT
crl-15729	247	1	ernest	ernest	PROPN
crl-15729	247	2	r.	r.	PROPN
crl-15729	247	3	cado	cado	PROPN
crl-15729	247	4	e	e	PROPN
crl-15729	247	5	,	,	PUNCT
crl-15729	247	6	robert	robert	PROPN
crl-15729	247	7	b.	b.	PROPN
crl-15729	247	8	woodruff	woodruff	PROPN
crl-15729	247	9	,	,	PUNCT
crl-15729	247	10	and	and	CCONJ
crl-15729	247	11	roger	roger	PROPN
crl-15729	247	12	l.	l.	PROPN
crl-15729	247	13	jenkins	jenkins	PROPN
crl-15729	247	14	,	,	PUNCT
crl-15729	247	15	“	"	PUNCT
crl-15729	247	16	expectations	expectation	NOUN
crl-15729	247	17	and	and	CCONJ
crl-15729	247	18	norms	norm	NOUN
crl-15729	247	19	in	in	ADP
crl-15729	247	20	models	model	NOUN
crl-15729	247	21	of	of	ADP
crl-15729	247	22	consumer	consumer	NOUN
crl-15729	247	23	satisfaction	satisfaction	NOUN
crl-15729	247	24	,	,	PUNCT
crl-15729	247	25	”	"	PUNCT
crl-15729	247	26	journal	journal	NOUN
crl-15729	247	27	of	of	ADP
crl-15729	247	28	marketing	marketing	NOUN
crl-15729	247	29	research	research	NOUN
crl-15729	247	30	24	24	NUM
crl-15729	247	31	(	(	PUNCT
crl-15729	247	32	aug	aug	PROPN
crl-15729	247	33	.	.	PROPN
crl-15729	247	34	1987	1987	NUM
crl-15729	247	35	):	):	PUNCT
crl-15729	247	36	305–14	305–14	NUM
crl-15729	247	37	.	.	NOUN
crl-15729	247	38	35	35	NUM
crl-15729	247	39	.	.	PUNCT
crl-15729	248	1	xi	xi	PROPN
crl-15729	248	2	shi	shi	PROPN
crl-15729	248	3	,	,	PUNCT
crl-15729	248	4	patricia	patricia	PROPN
crl-15729	248	5	j.	j.	PROPN
crl-15729	248	6	holahan	holahan	PROPN
crl-15729	248	7	and	and	CCONJ
crl-15729	248	8	m.	m.	PROPN
crl-15729	248	9	peter	peter	PROPN
crl-15729	248	10	jurkat	jurkat	PROPN
crl-15729	248	11	,	,	PUNCT
crl-15729	248	12	“	"	PUNCT
crl-15729	248	13	satisfaction	satisfaction	NOUN
crl-15729	248	14	formation	formation	NOUN
crl-15729	248	15	processess	processess	NOUN
crl-15729	248	16	in	in	ADP
crl-15729	248	17	library	library	ADJ
crl-15729	248	18	users	user	NOUN
crl-15729	248	19	:	:	PUNCT
crl-15729	248	20	understanding	understand	VERB
crl-15729	248	21	multisource	multisource	ADJ
crl-15729	248	22	effects	effect	NOUN
crl-15729	248	23	,	,	PUNCT
crl-15729	248	24	”	"	PUNCT
crl-15729	248	25	journal	journal	NOUN
crl-15729	248	26	of	of	ADP
crl-15729	248	27	academic	academic	ADJ
crl-15729	248	28	librarianship	librarianship	NOUN
crl-15729	248	29	30	30	NUM
crl-15729	248	30	(	(	PUNCT
crl-15729	248	31	2004	2004	NUM
crl-15729	248	32	)	)	PUNCT
crl-15729	248	33	.	.	PUNCT
crl-15729	249	1	36	36	NUM
crl-15729	249	2	.	.	PUNCT
crl-15729	250	1	john	john	PROPN
crl-15729	250	2	e.	e.	PROPN
crl-15729	250	3	swan	swan	PROPN
crl-15729	250	4	&	&	CCONJ
crl-15729	250	5	i.	i.	PROPN
crl-15729	250	6	fredrick	fredrick	PROPN
crl-15729	250	7	trawick	trawick	PROPN
crl-15729	250	8	,	,	PUNCT
crl-15729	250	9	“	"	PUNCT
crl-15729	250	10	satisfaction	satisfaction	NOUN
crl-15729	250	11	related	relate	VERB
crl-15729	250	12	to	to	ADP
crl-15729	250	13	predictive	predictive	ADJ
crl-15729	250	14	vs.	vs.	ADP
crl-15729	250	15	desired	desire	VERB
crl-15729	250	16	expectations	expectation	NOUN
crl-15729	250	17	and	and	CCONJ
crl-15729	250	18	complaining	complain	VERB
crl-15729	250	19	behavior	behavior	NOUN
crl-15729	250	20	”	"	PUNCT
crl-15729	250	21	in	in	ADP
crl-15729	250	22	refining	refining	NOUN
crl-15729	250	23	concept	concept	NOUN
crl-15729	250	24	and	and	CCONJ
crl-15729	250	25	measures	measure	NOUN
crl-15729	250	26	of	of	ADP
crl-15729	250	27	consumer	consumer	NOUN
crl-15729	250	28	satisfaction	satisfaction	NOUN
crl-15729	250	29	and	and	CCONJ
crl-15729	250	30	complaining	complain	VERB
crl-15729	250	31	behavior	behavior	NOUN
crl-15729	250	32	,	,	PUNCT
crl-15729	250	33	ed	ed	NOUN
crl-15729	250	34	.	.	PUNCT
crl-15729	251	1	h.	h.	PROPN
crl-15729	251	2	keith	keith	PROPN
crl-15729	251	3	hunt	hunt	PROPN
crl-15729	251	4	and	and	CCONJ
crl-15729	251	5	ralph	ralph	PROPN
crl-15729	251	6	l.	l.	PROPN
crl-15729	251	7	day	day	PROPN
crl-15729	251	8	(	(	PUNCT
crl-15729	251	9	bloomington	bloomington	PROPN
crl-15729	251	10	in	in	ADP
crl-15729	251	11	:	:	PUNCT
crl-15729	251	12	indiana	indiana	PROPN
crl-15729	251	13	university	university	PROPN
crl-15729	251	14	,	,	PUNCT
crl-15729	251	15	1980	1980	NUM
crl-15729	251	16	)	)	PUNCT
crl-15729	251	17	,	,	PUNCT
crl-15729	251	18	7–12	7–12	PROPN
crl-15729	251	19	.	.	PUNCT