id	sid	tid	token	lemma	pos
crl-15738	1	1	jacoby.indd	jacoby.indd	PRON
crl-15738	1	2	assessing	assess	VERB
crl-15738	1	3	the	the	DET
crl-15738	1	4	impact	impact	NOUN
crl-15738	1	5	of	of	ADP
crl-15738	1	6	reference	reference	NOUN
crl-15738	1	7	services	service	NOUN
crl-15738	1	8	provided	provide	VERB
crl-15738	1	9	to	to	PART
crl-15738	1	10	undergraduate	undergraduate	VERB
crl-15738	1	11	students	student	NOUN
crl-15738	1	12	joann	joann	PROPN
crl-15738	1	13	jacoby	jacoby	PROPN
crl-15738	1	14	and	and	CCONJ
crl-15738	1	15	nancy	nancy	PROPN
crl-15738	1	16	p.	p.	PROPN
crl-15738	1	17	o’brien	o’brien	PROPN
crl-15738	2	1	this	this	DET
crl-15738	2	2	article	article	NOUN
crl-15738	2	3	describes	describe	VERB
crl-15738	2	4	a	a	DET
crl-15738	2	5	study	study	NOUN
crl-15738	2	6	assessing	assess	VERB
crl-15738	2	7	the	the	DET
crl-15738	2	8	impact	impact	NOUN
crl-15738	2	9	of	of	ADP
crl-15738	2	10	reference	reference	NOUN
crl-15738	2	11	services	service	NOUN
crl-15738	2	12	onundergraduatestudents.thestudytargeted	onundergraduatestudents.thestudytargete	VERB
crl-15738	2	13	undergraduates	undergraduate	NOUN
crl-15738	2	14	receiving	receive	VERB
crl-15738	2	15	nondirectional	nondirectional	ADJ
crl-15738	2	16	reference	reference	NOUN
crl-15738	2	17	assistance	assistance	NOUN
crl-15738	2	18	,	,	PUNCT
crl-15738	2	19	yielding	yield	VERB
crl-15738	2	20	sixty	sixty	NUM
crl-15738	2	21	-	-	PUNCT
crl-15738	2	22	nine	nine	NUM
crl-15738	2	23	survey	survey	NOUN
crl-15738	2	24	responses	response	NOUN
crl-15738	2	25	and	and	CCONJ
crl-15738	2	26	five	five	NUM
crl-15738	2	27	follow	follow	NOUN
crl-15738	2	28	-	-	PUNCT
crl-15738	2	29	up	up	ADP
crl-15738	2	30	interviews	interview	NOUN
crl-15738	2	31	.	.	PUNCT
crl-15738	3	1	three	three	NUM
crl-15738	3	2	outcomes	outcome	NOUN
crl-15738	3	3	were	be	AUX
crl-15738	3	4	examined	examine	VERB
crl-15738	3	5	:	:	PUNCT
crl-15738	3	6	(	(	PUNCT
crl-15738	3	7	1	1	X
crl-15738	3	8	)	)	PUNCT
crl-15738	3	9	do	do	AUX
crl-15738	3	10	undergraduate	undergraduate	NOUN
crl-15738	3	11	students	student	NOUN
crl-15738	3	12	perceive	perceive	VERB
crl-15738	3	13	the	the	DET
crl-15738	3	14	reference	reference	NOUN
crl-15738	3	15	staff	staff	NOUN
crl-15738	3	16	as	as	ADP
crl-15738	3	17	being	be	AUX
crl-15738	3	18	friendly	friendly	ADJ
crl-15738	3	19	and	and	CCONJ
crl-15738	3	20	approachable	approachable	ADJ
crl-15738	3	21	?	?	PUNCT
crl-15738	4	1	(	(	PUNCT
crl-15738	4	2	2	2	X
crl-15738	4	3	)	)	PUNCT
crl-15738	4	4	do	do	AUX
crl-15738	4	5	they	they	PRON
crl-15738	4	6	learn	learn	VERB
crl-15738	4	7	something	something	PRON
crl-15738	4	8	during	during	ADP
crl-15738	4	9	the	the	DET
crl-15738	4	10	course	course	NOUN
crl-15738	4	11	of	of	ADP
crl-15738	4	12	the	the	DET
crl-15738	4	13	reference	reference	NOUN
crl-15738	4	14	interaction	interaction	NOUN
crl-15738	4	15	?	?	PUNCT
crl-15738	5	1	and	and	CCONJ
crl-15738	5	2	(	(	PUNCT
crl-15738	5	3	3	3	X
crl-15738	5	4	)	)	PUNCT
crl-15738	5	5	do	do	AUX
crl-15738	5	6	they	they	PRON
crl-15738	5	7	feel	feel	VERB
crl-15738	5	8	more	more	ADV
crl-15738	5	9	confident	confident	ADJ
crl-15738	5	10	about	about	ADP
crl-15738	5	11	their	their	PRON
crl-15738	5	12	ability	ability	NOUN
crl-15738	5	13	to	to	PART
crl-15738	5	14	find	find	VERB
crl-15738	5	15	information	information	NOUN
crl-15738	5	16	after	after	ADP
crl-15738	5	17	the	the	DET
crl-15738	5	18	reference	reference	NOUN
crl-15738	5	19	interaction	interaction	NOUN
crl-15738	5	20	than	than	SCONJ
crl-15738	5	21	they	they	PRON
crl-15738	5	22	did	do	VERB
crl-15738	5	23	before	before	ADV
crl-15738	5	24	?	?	PUNCT
crl-15738	6	1	our	our	PRON
crl-15738	6	2	findings	finding	NOUN
crl-15738	6	3	suggest	suggest	VERB
crl-15738	6	4	that	that	SCONJ
crl-15738	6	5	reference	reference	NOUN
crl-15738	6	6	services	service	NOUN
crl-15738	6	7	can	can	AUX
crl-15738	6	8	play	play	VERB
crl-15738	6	9	a	a	DET
crl-15738	6	10	significant	significant	ADJ
crl-15738	6	11	role	role	NOUN
crl-15738	6	12	in	in	ADP
crl-15738	6	13	helping	help	VERB
crl-15738	6	14	students	student	NOUN
crl-15738	6	15	become	become	VERB
crl-15738	6	16	confident	confident	ADJ
crl-15738	6	17	,	,	PUNCT
crl-15738	6	18	independent	independent	ADJ
crl-15738	6	19	information	information	NOUN
crl-15738	6	20	seekers	seeker	NOUN
crl-15738	6	21	.	.	PUNCT
crl-15738	7	1	correlations	correlation	NOUN
crl-15738	7	2	between	between	ADP
crl-15738	7	3	variables	variable	NOUN
crl-15738	7	4	and	and	CCONJ
crl-15738	7	5	a	a	DET
crl-15738	7	6	multiple	multiple	ADJ
crl-15738	7	7	regression	regression	NOUN
crl-15738	7	8	model	model	NOUN
crl-15738	7	9	further	far	ADV
crl-15738	7	10	indicate	indicate	VERB
crl-15738	7	11	that	that	DET
crl-15738	7	12	friendliness	friendliness	NOUN
crl-15738	7	13	of	of	ADP
crl-15738	7	14	the	the	DET
crl-15738	7	15	reference	reference	NOUN
crl-15738	7	16	staff	staff	NOUN
crl-15738	7	17	was	be	AUX
crl-15738	7	18	one	one	NUM
crl-15738	7	19	of	of	ADP
crl-15738	7	20	the	the	DET
crl-15738	7	21	best	good	ADJ
crl-15738	7	22	predictors	predictor	NOUN
crl-15738	7	23	of	of	ADP
crl-15738	7	24	students	student	NOUN
crl-15738	7	25	’	'	PUNCT
crl-15738	7	26	confidence	confidence	NOUN
crl-15738	7	27	in	in	ADP
crl-15738	7	28	their	their	PRON
crl-15738	7	29	ability	ability	NOUN
crl-15738	7	30	to	to	PART
crl-15738	7	31	find	find	VERB
crl-15738	7	32	information	information	NOUN
crl-15738	7	33	on	on	ADP
crl-15738	7	34	their	their	PRON
crl-15738	7	35	own	own	ADJ
crl-15738	7	36	.	.	PUNCT
crl-15738	8	1	these	these	DET
crl-15738	8	2	outcomes	outcome	NOUN
crl-15738	8	3	are	be	AUX
crl-15738	8	4	particularly	particularly	ADV
crl-15738	8	5	salient	salient	ADJ
crl-15738	8	6	in	in	ADP
crl-15738	8	7	a	a	DET
crl-15738	8	8	college	college	NOUN
crl-15738	8	9	and	and	CCONJ
crl-15738	8	10	university	university	NOUN
crl-15738	8	11	environment	environment	NOUN
crl-15738	8	12	where	where	SCONJ
crl-15738	8	13	building	building	NOUN
crl-15738	8	14	skills	skill	NOUN
crl-15738	8	15	for	for	ADP
crl-15738	8	16	independent	independent	ADJ
crl-15738	8	17	information	information	NOUN
crl-15738	8	18	exploration	exploration	NOUN
crl-15738	8	19	is	be	AUX
crl-15738	8	20	a	a	DET
crl-15738	8	21	primary	primary	ADJ
crl-15738	8	22	goal	goal	NOUN
crl-15738	8	23	.	.	PUNCT
crl-15738	9	1	inding	inde	VERB
crl-15738	9	2	effective	effective	ADJ
crl-15738	9	3	and	and	CCONJ
crl-15738	9	4	meaningful	meaningful	ADJ
crl-15738	9	5	methods	method	NOUN
crl-15738	9	6	for	for	ADP
crl-15738	9	7	demonstrating	demonstrate	VERB
crl-15738	9	8	the	the	DET
crl-15738	9	9	impact	impact	NOUN
crl-15738	9	10	of	of	ADP
crl-15738	9	11	library	library	ADJ
crl-15738	9	12	services	service	NOUN
crl-15738	9	13	has	have	AUX
crl-15738	9	14	become	become	VERB
crl-15738	9	15	increasingly	increasingly	ADV
crl-15738	9	16	important	important	ADJ
crl-15738	9	17	as	as	SCONJ
crl-15738	9	18	almost	almost	ADV
crl-15738	9	19	every	every	PRON
crl-15738	9	20	library	library	NOUN
crl-15738	9	21	faces	face	VERB
crl-15738	9	22	reduced	reduce	VERB
crl-15738	9	23	budgets	budget	NOUN
crl-15738	9	24	that	that	PRON
crl-15738	9	25	affect	affect	VERB
crl-15738	9	26	services	service	NOUN
crl-15738	9	27	.	.	PUNCT
crl-15738	10	1	systematic	systematic	ADJ
crl-15738	10	2	evaluation	evaluation	NOUN
crl-15738	10	3	and	and	CCONJ
crl-15738	10	4	assessment	assessment	NOUN
crl-15738	10	5	of	of	ADP
crl-15738	10	6	reference	reference	NOUN
crl-15738	10	7	services	service	NOUN
crl-15738	10	8	can	can	AUX
crl-15738	10	9	help	help	VERB
crl-15738	10	10	demonstrate	demonstrate	VERB
crl-15738	10	11	how	how	SCONJ
crl-15738	10	12	library	library	ADJ
crl-15738	10	13	services	service	NOUN
crl-15738	10	14	contribute	contribute	VERB
crl-15738	10	15	to	to	ADP
crl-15738	10	16	broader	broad	ADJ
crl-15738	10	17	educational	educational	ADJ
crl-15738	10	18	goals	goal	NOUN
crl-15738	10	19	and	and	CCONJ
crl-15738	10	20	provide	provide	VERB
crl-15738	10	21	an	an	DET
crl-15738	10	22	opportunity	opportunity	NOUN
crl-15738	10	23	to	to	PART
crl-15738	10	24	examine	examine	VERB
crl-15738	10	25	how	how	SCONJ
crl-15738	10	26	well	well	ADV
crl-15738	10	27	locally	locally	ADV
crl-15738	10	28	defined	define	VERB
crl-15738	10	29	service	service	NOUN
crl-15738	10	30	goals	goal	NOUN
crl-15738	10	31	are	be	AUX
crl-15738	10	32	being	be	AUX
crl-15738	10	33	met	meet	VERB
crl-15738	10	34	.	.	PUNCT
crl-15738	11	1	the	the	DET
crl-15738	11	2	current	current	ADJ
crl-15738	11	3	study	study	NOUN
crl-15738	11	4	assesses	assess	VERB
crl-15738	11	5	the	the	DET
crl-15738	11	6	impact	impact	NOUN
crl-15738	11	7	of	of	ADP
crl-15738	11	8	nondirectional	nondirectional	ADJ
crl-15738	11	9	reference	reference	NOUN
crl-15738	11	10	interactions	interaction	NOUN
crl-15738	11	11	on	on	ADP
crl-15738	11	12	undergraduate	undergraduate	ADJ
crl-15738	11	13	students	student	NOUN
crl-15738	11	14	by	by	ADP
crl-15738	11	15	focusing	focus	VERB
crl-15738	11	16	on	on	ADP
crl-15738	11	17	three	three	NUM
crl-15738	11	18	specific	specific	ADJ
crl-15738	11	19	outcomes	outcome	NOUN
crl-15738	11	20	:	:	PUNCT
crl-15738	11	21	perception	perception	NOUN
crl-15738	11	22	of	of	ADP
crl-15738	11	23	joann	joann	PROPN
crl-15738	11	24	jacoby	jacoby	PROPN
crl-15738	11	25	is	be	AUX
crl-15738	11	26	an	an	DET
crl-15738	11	27	assistant	assistant	ADJ
crl-15738	11	28	professor	professor	NOUN
crl-15738	11	29	and	and	CCONJ
crl-15738	11	30	anthropology	anthropology	NOUN
crl-15738	11	31	&	&	CCONJ
crl-15738	11	32	sociology	sociology	PROPN
crl-15738	11	33	subject	subject	PROPN
crl-15738	11	34	specialist	specialist	NOUN
crl-15738	11	35	and	and	CCONJ
crl-15738	11	36	nancy	nancy	PROPN
crl-15738	11	37	p.	p.	PROPN
crl-15738	11	38	o’brien	o’brien	PROPN
crl-15738	11	39	is	be	AUX
crl-15738	11	40	a	a	DET
crl-15738	11	41	professor	professor	NOUN
crl-15738	11	42	and	and	CCONJ
crl-15738	11	43	head	head	NOUN
crl-15738	11	44	,	,	PUNCT
crl-15738	11	45	both	both	CCONJ
crl-15738	11	46	in	in	ADP
crl-15738	11	47	the	the	DET
crl-15738	11	48	education	education	NOUN
crl-15738	11	49	and	and	CCONJ
crl-15738	11	50	social	social	ADJ
crl-15738	11	51	science	science	NOUN
crl-15738	11	52	library	library	NOUN
crl-15738	11	53	at	at	ADP
crl-15738	11	54	the	the	DET
crl-15738	11	55	university	university	PROPN
crl-15738	11	56	of	of	ADP
crl-15738	11	57	illinois	illinois	PROPN
crl-15738	11	58	at	at	ADP
crl-15738	11	59	urbana	urbana	PROPN
crl-15738	11	60	-	-	PUNCT
crl-15738	11	61	champaign	champaign	PROPN
crl-15738	11	62	;	;	PUNCT
crl-15738	11	63	e	e	X
crl-15738	11	64	-	-	NOUN
crl-15738	11	65	mail	mail	NOUN
crl-15738	11	66	:	:	PUNCT
crl-15738	11	67	jacoby@uiuc.edu	jacoby@uiuc.edu	PROPN
crl-15738	11	68	and	and	CCONJ
crl-15738	11	69	npobrien@uiuc.edu	npobrien@uiuc.edu	PROPN
crl-15738	11	70	,	,	PUNCT
crl-15738	11	71	respectively	respectively	ADV
crl-15738	11	72	.	.	PUNCT
crl-15738	12	1	the	the	DET
crl-15738	12	2	authors	author	NOUN
crl-15738	12	3	acknowledge	acknowledge	VERB
crl-15738	12	4	the	the	DET
crl-15738	12	5	research	research	NOUN
crl-15738	12	6	and	and	CCONJ
crl-15738	12	7	publication	publication	NOUN
crl-15738	12	8	commi	commi	X
crl-15738	12	9	ee	ee	ADP
crl-15738	12	10	of	of	ADP
crl-15738	12	11	the	the	DET
crl-15738	12	12	university	university	PROPN
crl-15738	12	13	of	of	ADP
crl-15738	12	14	illinois	illinois	PROPN
crl-15738	12	15	at	at	ADP
crl-15738	12	16	urbana	urbana	PROPN
crl-15738	12	17	-	-	PUNCT
crl-15738	12	18	champaign	champaign	PROPN
crl-15738	12	19	library	library	NOUN
crl-15738	12	20	,	,	PUNCT
crl-15738	12	21	which	which	PRON
crl-15738	12	22	provided	provide	VERB
crl-15738	12	23	support	support	NOUN
crl-15738	12	24	for	for	ADP
crl-15738	12	25	the	the	DET
crl-15738	12	26	completion	completion	NOUN
crl-15738	12	27	of	of	ADP
crl-15738	12	28	this	this	DET
crl-15738	12	29	research	research	NOUN
crl-15738	12	30	,	,	PUNCT
crl-15738	12	31	as	as	ADV
crl-15738	12	32	well	well	ADV
crl-15738	12	33	as	as	ADP
crl-15738	12	34	our	our	PRON
crl-15738	12	35	colleagues	colleague	NOUN
crl-15738	12	36	lynne	lynne	PROPN
crl-15738	12	37	rudasill	rudasill	PROPN
crl-15738	12	38	and	and	CCONJ
crl-15738	12	39	allison	allison	PROPN
crl-15738	12	40	su	su	PROPN
crl-15738	12	41	on	on	ADP
crl-15738	12	42	and	and	CCONJ
crl-15738	12	43	the	the	DET
crl-15738	12	44	outcomes	outcome	NOUN
crl-15738	12	45	-	-	PUNCT
crl-15738	12	46	based	base	VERB
crl-15738	12	47	evaluation	evaluation	NOUN
crl-15738	12	48	team	team	NOUN
crl-15738	12	49	(	(	PUNCT
crl-15738	12	50	daniel	daniel	PROPN
crl-15738	12	51	gelaw	gelaw	PROPN
crl-15738	12	52	alemneh	alemneh	PROPN
crl-15738	12	53	,	,	PUNCT
crl-15738	12	54	leanne	leanne	PROPN
crl-15738	12	55	kallemeyn	kallemeyn	PROPN
crl-15738	12	56	,	,	PUNCT
crl-15738	12	57	betsy	betsy	PROPN
crl-15738	12	58	kelly	kelly	PROPN
crl-15738	12	59	,	,	PUNCT
crl-15738	12	60	eileen	eileen	PROPN
crl-15738	12	61	mcelrath	mcelrath	PROPN
crl-15738	12	62	,	,	PUNCT
crl-15738	12	63	christine	christine	PROPN
crl-15738	12	64	e.	e.	PROPN
crl-15738	12	65	mcnew	mcnew	PROPN
crl-15738	12	66	,	,	PUNCT
crl-15738	12	67	muzghan	muzghan	PROPN
crl-15738	12	68	nazarova	nazarova	PROPN
crl-15738	12	69	,	,	PUNCT
crl-15738	12	70	and	and	CCONJ
crl-15738	12	71	beverly	beverly	ADV
crl-15738	12	72	obert	obert	ADJ
crl-15738	12	73	)	)	PUNCT
crl-15738	12	74	from	from	ADP
crl-15738	12	75	the	the	DET
crl-15738	12	76	summer	summer	NOUN
crl-15738	12	77	2003	2003	NUM
crl-15738	12	78	institute	institute	PROPN
crl-15738	12	79	of	of	ADP
crl-15738	12	80	museum	museum	PROPN
crl-15738	12	81	and	and	CCONJ
crl-15738	12	82	library	library	PROPN
crl-15738	12	83	services	services	PROPN
crl-15738	12	84	evaluation	evaluation	NOUN
crl-15738	12	85	institute	institute	NOUN
crl-15738	12	86	held	hold	VERB
crl-15738	12	87	at	at	ADP
crl-15738	12	88	the	the	DET
crl-15738	12	89	uiuc	uiuc	PROPN
crl-15738	12	90	campus	campus	PROPN
crl-15738	12	91	,	,	PUNCT
crl-15738	12	92	who	who	PRON
crl-15738	12	93	helped	help	VERB
crl-15738	12	94	develop	develop	VERB
crl-15738	12	95	the	the	DET
crl-15738	12	96	assessment	assessment	NOUN
crl-15738	12	97	plan	plan	NOUN
crl-15738	12	98	.	.	PUNCT
crl-15738	13	1	thanks	thank	NOUN
crl-15738	13	2	also	also	ADV
crl-15738	13	3	to	to	ADP
crl-15738	13	4	jennifer	jennifer	PROPN
crl-15738	13	5	anderson	anderson	PROPN
crl-15738	13	6	,	,	PUNCT
crl-15738	13	7	sandra	sandra	PROPN
crl-15738	13	8	diaz	diaz	PROPN
crl-15738	13	9	,	,	PUNCT
crl-15738	13	10	and	and	CCONJ
crl-15738	13	11	nicole	nicole	PROPN
crl-15738	13	12	mailhiot	mailhiot	PROPN
crl-15738	13	13	for	for	ADP
crl-15738	13	14	their	their	PRON
crl-15738	13	15	capable	capable	ADJ
crl-15738	13	16	administration	administration	NOUN
crl-15738	13	17	of	of	ADP
crl-15738	13	18	the	the	DET
crl-15738	13	19	surveys	survey	NOUN
crl-15738	13	20	and	and	CCONJ
crl-15738	13	21	interviews	interview	NOUN
crl-15738	13	22	and	and	CCONJ
crl-15738	13	23	to	to	ADP
crl-15738	13	24	steven	steven	PROPN
crl-15738	13	25	j.	j.	PROPN
crl-15738	13	26	taylor	taylor	PROPN
crl-15738	13	27	and	and	CCONJ
crl-15738	13	28	david	david	PROPN
crl-15738	13	29	ward	ward	PROPN
crl-15738	13	30	for	for	ADP
crl-15738	13	31	their	their	PRON
crl-15738	13	32	comments	comment	NOUN
crl-15738	13	33	on	on	ADP
crl-15738	13	34	earlier	early	ADJ
crl-15738	13	35	versions	version	NOUN
crl-15738	13	36	of	of	ADP
crl-15738	13	37	this	this	DET
crl-15738	13	38	manuscript	manuscript	NOUN
crl-15738	13	39	.	.	PUNCT
crl-15738	14	1	324	324	NUM
crl-15738	14	2	mailto:npobrien@uiuc.edu	mailto:npobrien@uiuc.edu	PROPN
crl-15738	14	3	mailto:jacoby@uiuc.edu	mailto:jacoby@uiuc.edu	VERB
crl-15738	14	4	the	the	DET
crl-15738	14	5	impact	impact	NOUN
crl-15738	14	6	of	of	ADP
crl-15738	14	7	reference	reference	NOUN
crl-15738	14	8	services	service	NOUN
crl-15738	14	9	provided	provide	VERB
crl-15738	14	10	to	to	PART
crl-15738	14	11	undergraduate	undergraduate	VERB
crl-15738	14	12	students	student	NOUN
crl-15738	14	13	325	325	NUM
crl-15738	14	14	staff	staff	NOUN
crl-15738	14	15	approachability	approachability	NOUN
crl-15738	14	16	,	,	PUNCT
crl-15738	14	17	awareness	awareness	NOUN
crl-15738	14	18	of	of	ADP
crl-15738	14	19	library	library	ADJ
crl-15738	14	20	resources	resource	NOUN
crl-15738	14	21	,	,	PUNCT
crl-15738	14	22	and	and	CCONJ
crl-15738	14	23	confidence	confidence	NOUN
crl-15738	14	24	in	in	ADP
crl-15738	14	25	the	the	DET
crl-15738	14	26	ability	ability	NOUN
crl-15738	14	27	to	to	PART
crl-15738	14	28	find	find	VERB
crl-15738	14	29	information	information	NOUN
crl-15738	14	30	independently	independently	ADV
crl-15738	14	31	.	.	PUNCT
crl-15738	15	1	the	the	DET
crl-15738	15	2	results	result	NOUN
crl-15738	15	3	contribute	contribute	VERB
crl-15738	15	4	to	to	ADP
crl-15738	15	5	the	the	DET
crl-15738	15	6	body	body	NOUN
crl-15738	15	7	of	of	ADP
crl-15738	15	8	literature	literature	NOUN
crl-15738	15	9	on	on	ADP
crl-15738	15	10	reference	reference	NOUN
crl-15738	15	11	services	service	NOUN
crl-15738	15	12	and	and	CCONJ
crl-15738	15	13	information	information	NOUN
crl-15738	15	14	literacy	literacy	NOUN
crl-15738	15	15	,	,	PUNCT
crl-15738	15	16	provide	provide	VERB
crl-15738	15	17	a	a	DET
crl-15738	15	18	model	model	NOUN
crl-15738	15	19	of	of	ADP
crl-15738	15	20	assessment	assessment	NOUN
crl-15738	15	21	,	,	PUNCT
crl-15738	15	22	and	and	CCONJ
crl-15738	15	23	serve	serve	VERB
crl-15738	15	24	as	as	ADP
crl-15738	15	25	a	a	DET
crl-15738	15	26	benchmark	benchmark	NOUN
crl-15738	15	27	for	for	ADP
crl-15738	15	28	services	service	NOUN
crl-15738	15	29	to	to	ADP
crl-15738	15	30	students	student	NOUN
crl-15738	15	31	.	.	PUNCT
crl-15738	16	1	the	the	DET
crl-15738	16	2	methods	method	NOUN
crl-15738	16	3	used	use	VERB
crl-15738	16	4	in	in	ADP
crl-15738	16	5	this	this	DET
crl-15738	16	6	study	study	NOUN
crl-15738	16	7	also	also	ADV
crl-15738	16	8	provide	provide	VERB
crl-15738	16	9	a	a	DET
crl-15738	16	10	model	model	NOUN
crl-15738	16	11	for	for	ADP
crl-15738	16	12	conducting	conduct	VERB
crl-15738	16	13	an	an	DET
crl-15738	16	14	evaluation	evaluation	NOUN
crl-15738	16	15	of	of	ADP
crl-15738	16	16	services	service	NOUN
crl-15738	16	17	that	that	PRON
crl-15738	16	18	avoids	avoid	VERB
crl-15738	16	19	some	some	PRON
crl-15738	16	20	of	of	ADP
crl-15738	16	21	the	the	DET
crl-15738	16	22	pitfalls	pitfall	NOUN
crl-15738	16	23	associated	associate	VERB
crl-15738	16	24	with	with	ADP
crl-15738	16	25	standard	standard	ADJ
crl-15738	16	26	survey	survey	NOUN
crl-15738	16	27	techniques	technique	NOUN
crl-15738	16	28	.	.	PUNCT
crl-15738	17	1	the	the	DET
crl-15738	17	2	inclusion	inclusion	NOUN
crl-15738	17	3	of	of	ADP
crl-15738	17	4	interviews	interview	NOUN
crl-15738	17	5	and	and	CCONJ
crl-15738	17	6	the	the	DET
crl-15738	17	7	administration	administration	NOUN
crl-15738	17	8	of	of	ADP
crl-15738	17	9	surveys	survey	NOUN
crl-15738	17	10	immediately	immediately	ADV
crl-15738	17	11	following	follow	VERB
crl-15738	17	12	a	a	DET
crl-15738	17	13	reference	reference	NOUN
crl-15738	17	14	interaction	interaction	NOUN
crl-15738	17	15	(	(	PUNCT
crl-15738	17	16	a	a	DET
crl-15738	17	17	variation	variation	NOUN
crl-15738	17	18	of	of	ADP
crl-15738	17	19	the	the	DET
crl-15738	17	20	critical	critical	ADJ
crl-15738	17	21	incident	incident	NOUN
crl-15738	17	22	technique1	technique1	ADV
crl-15738	17	23	)	)	PUNCT
crl-15738	17	24	offer	offer	VERB
crl-15738	17	25	an	an	DET
crl-15738	17	26	opportunity	opportunity	NOUN
crl-15738	17	27	to	to	PART
crl-15738	17	28	gain	gain	VERB
crl-15738	17	29	deeper	deep	ADJ
crl-15738	17	30	insight	insight	NOUN
crl-15738	17	31	into	into	ADP
crl-15738	17	32	student	student	NOUN
crl-15738	17	33	needs	need	NOUN
crl-15738	17	34	and	and	CCONJ
crl-15738	17	35	perceptions	perception	NOUN
crl-15738	17	36	.	.	PUNCT
crl-15738	18	1	by	by	ADP
crl-15738	18	2	limiting	limit	VERB
crl-15738	18	3	our	our	PRON
crl-15738	18	4	scope	scope	NOUN
crl-15738	18	5	to	to	ADP
crl-15738	18	6	just	just	ADV
crl-15738	18	7	a	a	DET
crl-15738	18	8	few	few	ADJ
crl-15738	18	9	,	,	PUNCT
crl-15738	18	10	clearly	clearly	ADV
crl-15738	18	11	defined	define	VERB
crl-15738	18	12	outcomes	outcome	NOUN
crl-15738	18	13	and	and	CCONJ
crl-15738	18	14	focusing	focus	VERB
crl-15738	18	15	on	on	ADP
crl-15738	18	16	a	a	DET
crl-15738	18	17	specific	specific	ADJ
crl-15738	18	18	reference	reference	NOUN
crl-15738	18	19	interaction	interaction	NOUN
crl-15738	18	20	,	,	PUNCT
crl-15738	18	21	we	we	PRON
crl-15738	18	22	can	can	AUX
crl-15738	18	23	be	be	AUX
crl-15738	18	24	confident	confident	ADJ
crl-15738	18	25	that	that	SCONJ
crl-15738	18	26	the	the	DET
crl-15738	18	27	student	student	NOUN
crl-15738	18	28	responses	response	NOUN
crl-15738	18	29	pertain	pertain	VERB
crl-15738	18	30	to	to	ADP
crl-15738	18	31	the	the	DET
crl-15738	18	32	situation	situation	NOUN
crl-15738	18	33	we	we	PRON
crl-15738	18	34	are	be	AUX
crl-15738	18	35	interested	interested	ADJ
crl-15738	18	36	in	in	ADP
crl-15738	18	37	examining	examine	VERB
crl-15738	18	38	.	.	PUNCT
crl-15738	19	1	triangulating	triangulate	VERB
crl-15738	19	2	between	between	ADP
crl-15738	19	3	the	the	DET
crl-15738	19	4	data	datum	NOUN
crl-15738	19	5	gathered	gather	VERB
crl-15738	19	6	via	via	ADP
crl-15738	19	7	surveys	survey	NOUN
crl-15738	19	8	and	and	CCONJ
crl-15738	19	9	the	the	DET
crl-15738	19	10	rich	rich	ADJ
crl-15738	19	11	descriptions	description	NOUN
crl-15738	19	12	from	from	ADP
crl-15738	19	13	the	the	DET
crl-15738	19	14	interview	interview	NOUN
crl-15738	19	15	transcripts	transcript	NOUN
crl-15738	19	16	allows	allow	VERB
crl-15738	19	17	for	for	ADP
crl-15738	19	18	a	a	DET
crl-15738	19	19	multifaceted	multifaceted	ADJ
crl-15738	19	20	analysis	analysis	NOUN
crl-15738	19	21	of	of	ADP
crl-15738	19	22	the	the	DET
crl-15738	19	23	impact	impact	NOUN
crl-15738	19	24	of	of	ADP
crl-15738	19	25	reference	reference	NOUN
crl-15738	19	26	on	on	ADP
crl-15738	19	27	undergraduates.2	undergraduates.2	PROPN
crl-15738	19	28	literature	literature	PROPN
crl-15738	19	29	review	review	NOUN
crl-15738	19	30	although	although	SCONJ
crl-15738	19	31	there	there	PRON
crl-15738	19	32	is	be	VERB
crl-15738	19	33	already	already	ADV
crl-15738	19	34	a	a	DET
crl-15738	19	35	rich	rich	ADJ
crl-15738	19	36	and	and	CCONJ
crl-15738	19	37	extensive	extensive	ADJ
crl-15738	19	38	body	body	NOUN
crl-15738	19	39	of	of	ADP
crl-15738	19	40	literature	literature	NOUN
crl-15738	19	41	examining	examine	VERB
crl-15738	19	42	the	the	DET
crl-15738	19	43	reference	reference	NOUN
crl-15738	19	44	transaction	transaction	NOUN
crl-15738	19	45	from	from	ADP
crl-15738	19	46	a	a	DET
crl-15738	19	47	variety	variety	NOUN
crl-15738	19	48	of	of	ADP
crl-15738	19	49	perspectives	perspective	NOUN
crl-15738	19	50	,	,	PUNCT
crl-15738	19	51	this	this	DET
crl-15738	19	52	particular	particular	ADJ
crl-15738	19	53	study	study	NOUN
crl-15738	19	54	focuses	focus	VERB
crl-15738	19	55	on	on	ADP
crl-15738	19	56	dimensions	dimension	NOUN
crl-15738	19	57	of	of	ADP
crl-15738	19	58	the	the	DET
crl-15738	19	59	reference	reference	NOUN
crl-15738	19	60	interaction	interaction	NOUN
crl-15738	19	61	that	that	PRON
crl-15738	19	62	have	have	AUX
crl-15738	19	63	not	not	PART
crl-15738	19	64	been	be	AUX
crl-15738	19	65	examined	examine	VERB
crl-15738	19	66	systematically	systematically	ADV
crl-15738	19	67	in	in	ADP
crl-15738	19	68	the	the	DET
crl-15738	19	69	research	research	NOUN
crl-15738	19	70	literature	literature	NOUN
crl-15738	19	71	.	.	PUNCT
crl-15738	20	1	jennifer	jennifer	PROPN
crl-15738	20	2	mendelsohn	mendelsohn	PROPN
crl-15738	20	3	’s	’s	PART
crl-15738	20	4	1997	1997	NUM
crl-15738	20	5	article	article	NOUN
crl-15738	20	6	,	,	PUNCT
crl-15738	20	7	“	"	PUNCT
crl-15738	20	8	perspectives	perspective	NOUN
crl-15738	20	9	on	on	ADP
crl-15738	20	10	quality	quality	NOUN
crl-15738	20	11	of	of	ADP
crl-15738	20	12	reference	reference	NOUN
crl-15738	20	13	service	service	NOUN
crl-15738	20	14	in	in	ADP
crl-15738	20	15	an	an	DET
crl-15738	20	16	academic	academic	ADJ
crl-15738	20	17	library	library	NOUN
crl-15738	20	18	:	:	PUNCT
crl-15738	20	19	a	a	DET
crl-15738	20	20	qualitative	qualitative	ADJ
crl-15738	20	21	study	study	NOUN
crl-15738	20	22	,	,	PUNCT
crl-15738	20	23	”	"	PUNCT
crl-15738	20	24	for	for	ADP
crl-15738	20	25	example	example	NOUN
crl-15738	20	26	,	,	PUNCT
crl-15738	20	27	assessed	assessed	ADJ
crl-15738	20	28	time	time	NOUN
crl-15738	20	29	and	and	CCONJ
crl-15738	20	30	morale	morale	NOUN
crl-15738	20	31	in	in	ADP
crl-15738	20	32	relation	relation	NOUN
crl-15738	20	33	to	to	ADP
crl-15738	20	34	quality	quality	NOUN
crl-15738	20	35	of	of	ADP
crl-15738	20	36	service.3	service.3	PROPN
crl-15738	20	37	many	many	ADJ
crl-15738	20	38	other	other	ADJ
crl-15738	20	39	studies	study	NOUN
crl-15738	20	40	have	have	AUX
crl-15738	20	41	focused	focus	VERB
crl-15738	20	42	on	on	ADP
crl-15738	20	43	accuracy	accuracy	NOUN
crl-15738	20	44	of	of	ADP
crl-15738	20	45	reference	reference	NOUN
crl-15738	20	46	responses,4	responses,4	NOUN
crl-15738	20	47	user	user	NOUN
crl-15738	20	48	satisfaction,5	satisfaction,5	NOUN
crl-15738	20	49	or	or	CCONJ
crl-15738	20	50	how	how	SCONJ
crl-15738	20	51	effectively	effectively	ADV
crl-15738	20	52	the	the	DET
crl-15738	20	53	librarian	librarian	PROPN
crl-15738	20	54	identified	identify	VERB
crl-15738	20	55	the	the	DET
crl-15738	20	56	user	user	NOUN
crl-15738	20	57	’s	’s	PART
crl-15738	20	58	need.6	need.6	NOUN
crl-15738	20	59	in	in	ADP
crl-15738	20	60	their	their	PRON
crl-15738	20	61	book	book	NOUN
crl-15738	20	62	analyzing	analyze	VERB
crl-15738	20	63	the	the	DET
crl-15738	20	64	reference	reference	NOUN
crl-15738	20	65	interaction	interaction	NOUN
crl-15738	20	66	,	,	PUNCT
crl-15738	20	67	ma	ma	PROPN
crl-15738	20	68	hew	hew	VERB
crl-15738	20	69	saxton	saxton	PROPN
crl-15738	20	70	and	and	CCONJ
crl-15738	20	71	john	john	PROPN
crl-15738	20	72	v.	v.	PROPN
crl-15738	20	73	richardson	richardson	PROPN
crl-15738	20	74	identified	identify	VERB
crl-15738	20	75	the	the	DET
crl-15738	20	76	“	"	PUNCT
crl-15738	20	77	three	three	NUM
crl-15738	20	78	desirable	desirable	ADJ
crl-15738	20	79	outcomes	outcome	NOUN
crl-15738	20	80	of	of	ADP
crl-15738	20	81	the	the	DET
crl-15738	20	82	reference	reference	NOUN
crl-15738	20	83	process	process	NOUN
crl-15738	20	84	:	:	PUNCT
crl-15738	20	85	utility	utility	NOUN
crl-15738	20	86	,	,	PUNCT
crl-15738	20	87	user	user	NOUN
crl-15738	20	88	satisfaction	satisfaction	NOUN
crl-15738	20	89	,	,	PUNCT
crl-15738	20	90	and	and	CCONJ
crl-15738	20	91	accuracy	accuracy	NOUN
crl-15738	20	92	.	.	PUNCT
crl-15738	20	93	”	"	PUNCT
crl-15738	21	1	7	7	NUM
crl-15738	21	2	these	these	DET
crl-15738	21	3	outcomes	outcome	NOUN
crl-15738	21	4	,	,	PUNCT
crl-15738	21	5	it	it	PRON
crl-15738	21	6	should	should	AUX
crl-15738	21	7	be	be	AUX
crl-15738	21	8	noted	note	VERB
crl-15738	21	9	,	,	PUNCT
crl-15738	21	10	are	be	AUX
crl-15738	21	11	particularly	particularly	ADV
crl-15738	21	12	well	well	ADV
crl-15738	21	13	suited	suited	ADJ
crl-15738	21	14	to	to	ADP
crl-15738	21	15	the	the	DET
crl-15738	21	16	public	public	ADJ
crl-15738	21	17	library	library	NOUN
crl-15738	21	18	context	context	NOUN
crl-15738	21	19	that	that	PRON
crl-15738	21	20	was	be	AUX
crl-15738	21	21	saxton	saxton	PROPN
crl-15738	21	22	and	and	CCONJ
crl-15738	21	23	richardson	richardson	PROPN
crl-15738	21	24	’s	’s	PART
crl-15738	21	25	primary	primary	ADJ
crl-15738	21	26	focus	focus	NOUN
crl-15738	21	27	.	.	PUNCT
crl-15738	22	1	the	the	DET
crl-15738	22	2	present	present	ADJ
crl-15738	22	3	study	study	NOUN
crl-15738	22	4	takes	take	VERB
crl-15738	22	5	a	a	DET
crl-15738	22	6	slightly	slightly	ADV
crl-15738	22	7	different	different	ADJ
crl-15738	22	8	tack	tack	NOUN
crl-15738	22	9	,	,	PUNCT
crl-15738	22	10	focusing	focus	VERB
crl-15738	22	11	on	on	ADP
crl-15738	22	12	user	user	NOUN
crl-15738	22	13	perceptions	perception	NOUN
crl-15738	22	14	of	of	ADP
crl-15738	22	15	the	the	DET
crl-15738	22	16	approachability	approachability	NOUN
crl-15738	22	17	of	of	ADP
crl-15738	22	18	the	the	DET
crl-15738	22	19	reference	reference	NOUN
crl-15738	22	20	staff	staff	NOUN
crl-15738	22	21	;	;	PUNCT
crl-15738	22	22	awareness	awareness	NOUN
crl-15738	22	23	of	of	ADP
crl-15738	22	24	library	library	ADJ
crl-15738	22	25	resources	resource	NOUN
crl-15738	22	26	;	;	PUNCT
crl-15738	22	27	and	and	CCONJ
crl-15738	22	28	confidence	confidence	NOUN
crl-15738	22	29	in	in	ADP
crl-15738	22	30	using	use	VERB
crl-15738	22	31	information	information	NOUN
crl-15738	22	32	resources	resource	NOUN
crl-15738	22	33	independently	independently	ADV
crl-15738	22	34	as	as	ADP
crl-15738	22	35	the	the	DET
crl-15738	22	36	“	"	PUNCT
crl-15738	22	37	desirable	desirable	ADJ
crl-15738	22	38	outcomes	outcome	NOUN
crl-15738	22	39	.	.	PUNCT
crl-15738	22	40	”	"	PUNCT
crl-15738	23	1	in	in	ADP
crl-15738	23	2	a	a	DET
crl-15738	23	3	college	college	NOUN
crl-15738	23	4	and	and	CCONJ
crl-15738	23	5	university	university	NOUN
crl-15738	23	6	environment	environment	NOUN
crl-15738	23	7	,	,	PUNCT
crl-15738	23	8	working	work	VERB
crl-15738	23	9	with	with	ADP
crl-15738	23	10	students	student	NOUN
crl-15738	23	11	to	to	PART
crl-15738	23	12	build	build	VERB
crl-15738	23	13	skills	skill	NOUN
crl-15738	23	14	for	for	ADP
crl-15738	23	15	independent	independent	ADJ
crl-15738	23	16	information	information	NOUN
crl-15738	23	17	discovery	discovery	NOUN
crl-15738	23	18	is	be	AUX
crl-15738	23	19	paramount	paramount	ADJ
crl-15738	23	20	,	,	PUNCT
crl-15738	23	21	and	and	CCONJ
crl-15738	23	22	awareness	awareness	NOUN
crl-15738	23	23	and	and	CCONJ
crl-15738	23	24	confidence	confidence	NOUN
crl-15738	23	25	are	be	AUX
crl-15738	23	26	as	as	ADV
crl-15738	23	27	important	important	ADJ
crl-15738	23	28	as	as	ADP
crl-15738	23	29	accuracy	accuracy	NOUN
crl-15738	23	30	,	,	PUNCT
crl-15738	23	31	utility	utility	NOUN
crl-15738	23	32	,	,	PUNCT
crl-15738	23	33	and	and	CCONJ
crl-15738	23	34	satisfaction	satisfaction	NOUN
crl-15738	23	35	.	.	PUNCT
crl-15738	24	1	this	this	DET
crl-15738	24	2	facet	facet	NOUN
crl-15738	24	3	of	of	ADP
crl-15738	24	4	reference	reference	NOUN
crl-15738	24	5	services	service	NOUN
crl-15738	24	6	is	be	AUX
crl-15738	24	7	just	just	ADV
crl-15738	24	8	beginning	begin	VERB
crl-15738	24	9	to	to	PART
crl-15738	24	10	receive	receive	VERB
crl-15738	24	11	systematic	systematic	ADJ
crl-15738	24	12	attention	attention	NOUN
crl-15738	24	13	in	in	ADP
crl-15738	24	14	the	the	DET
crl-15738	24	15	reference	reference	NOUN
crl-15738	24	16	literature	literature	NOUN
crl-15738	24	17	.	.	PUNCT
crl-15738	25	1	in	in	ADP
crl-15738	25	2	his	his	PRON
crl-15738	25	3	recent	recent	ADJ
crl-15738	25	4	article	article	NOUN
crl-15738	25	5	analyzing	analyze	VERB
crl-15738	25	6	online	online	ADJ
crl-15738	25	7	chat	chat	PROPN
crl-15738	25	8	reference	reference	NOUN
crl-15738	25	9	transactions	transaction	NOUN
crl-15738	25	10	,	,	PUNCT
crl-15738	25	11	david	david	PROPN
crl-15738	25	12	ward	ward	PROPN
crl-15738	25	13	introduced	introduce	VERB
crl-15738	25	14	a	a	DET
crl-15738	25	15	“	"	PUNCT
crl-15738	25	16	completeness	completeness	NOUN
crl-15738	25	17	”	"	PUNCT
crl-15738	25	18	measure	measure	NOUN
crl-15738	25	19	that	that	PRON
crl-15738	25	20	uses	use	VERB
crl-15738	25	21	specific	specific	ADJ
crl-15738	25	22	criteria	criterion	NOUN
crl-15738	25	23	to	to	PART
crl-15738	25	24	examine	examine	VERB
crl-15738	25	25	whether	whether	SCONJ
crl-15738	25	26	chat	chat	NOUN
crl-15738	25	27	sessions	session	NOUN
crl-15738	25	28	include	include	VERB
crl-15738	25	29	“	"	PUNCT
crl-15738	25	30	an	an	DET
crl-15738	25	31	adequate	adequate	ADJ
crl-15738	25	32	amount	amount	NOUN
crl-15738	25	33	of	of	ADP
crl-15738	25	34	library	library	ADJ
crl-15738	25	35	instruction	instruction	NOUN
crl-15738	25	36	”	"	PUNCT
crl-15738	25	37	or	or	CCONJ
crl-15738	25	38	simply	simply	ADV
crl-15738	25	39	provided	provide	VERB
crl-15738	25	40	“	"	PUNCT
crl-15738	25	41	spoon	spoon	NOUN
crl-15738	25	42	-	-	PUNCT
crl-15738	25	43	fed	feed	VERB
crl-15738	25	44	complete	complete	ADJ
crl-15738	25	45	citations	citation	NOUN
crl-15738	25	46	/	/	SYM
crl-15738	25	47	answers	answer	NOUN
crl-15738	25	48	.	.	PUNCT
crl-15738	25	49	”	"	PUNCT
crl-15738	25	50	explaining	explain	VERB
crl-15738	25	51	the	the	DET
crl-15738	25	52	importance	importance	NOUN
crl-15738	25	53	of	of	ADP
crl-15738	25	54	this	this	DET
crl-15738	25	55	aspect	aspect	NOUN
crl-15738	25	56	of	of	ADP
crl-15738	25	57	reference	reference	NOUN
crl-15738	25	58	service	service	NOUN
crl-15738	25	59	quality	quality	NOUN
crl-15738	25	60	,	,	PUNCT
crl-15738	25	61	ward	ward	PROPN
crl-15738	25	62	noted	note	VERB
crl-15738	25	63	that	that	SCONJ
crl-15738	25	64	:	:	PUNCT
crl-15738	25	65	especially	especially	ADV
crl-15738	25	66	in	in	ADP
crl-15738	25	67	academic	academic	ADJ
crl-15738	25	68	environments	environment	NOUN
crl-15738	25	69	,	,	PUNCT
crl-15738	25	70	there	there	PRON
crl-15738	25	71	is	be	VERB
crl-15738	25	72	a	a	DET
crl-15738	25	73	learning	learn	VERB
crl-15738	25	74	imperative	imperative	ADJ
crl-15738	25	75	inherent	inherent	ADJ
crl-15738	25	76	in	in	ADP
crl-15738	25	77	reference	reference	NOUN
crl-15738	25	78	,	,	PUNCT
crl-15738	25	79	where	where	SCONJ
crl-15738	25	80	librarians	librarian	NOUN
crl-15738	25	81	seek	seek	VERB
crl-15738	25	82	not	not	PART
crl-15738	25	83	just	just	ADV
crl-15738	25	84	to	to	PART
crl-15738	25	85	provide	provide	VERB
crl-15738	25	86	facts	fact	NOUN
crl-15738	25	87	or	or	CCONJ
crl-15738	25	88	answers	answer	NOUN
crl-15738	25	89	to	to	ADP
crl-15738	25	90	users	user	NOUN
crl-15738	25	91	,	,	PUNCT
crl-15738	25	92	but	but	CCONJ
crl-15738	25	93	to	to	PART
crl-15738	25	94	take	take	VERB
crl-15738	25	95	advantage	advantage	NOUN
crl-15738	25	96	of	of	ADP
crl-15738	25	97	the	the	DET
crl-15738	25	98	teaching	teaching	NOUN
crl-15738	25	99	moment	moment	NOUN
crl-15738	25	100	that	that	SCONJ
crl-15738	25	101	these	these	PRON
crl-15738	25	102	encounters	encounter	VERB
crl-15738	25	103	provide.8	provide.8	PROPN
crl-15738	25	104	librarians	librarian	NOUN
crl-15738	25	105	’	’	PART
crl-15738	25	106	behavior	behavior	NOUN
crl-15738	25	107	,	,	PUNCT
crl-15738	25	108	including	include	VERB
crl-15738	25	109	nonverbal	nonverbal	ADJ
crl-15738	25	110	cues	cue	NOUN
crl-15738	25	111	,	,	PUNCT
crl-15738	25	112	is	be	AUX
crl-15738	25	113	essential	essential	ADJ
crl-15738	25	114	to	to	ADP
crl-15738	25	115	effective	effective	ADJ
crl-15738	25	116	reference	reference	NOUN
crl-15738	25	117	services	service	NOUN
crl-15738	25	118	.	.	PUNCT
crl-15738	26	1	the	the	DET
crl-15738	26	2	2004	2004	NUM
crl-15738	26	3	rusa	rusa	NOUN
crl-15738	26	4	guidelines	guideline	NOUN
crl-15738	26	5	for	for	ADP
crl-15738	26	6	behavioral	behavioral	ADJ
crl-15738	26	7	performance	performance	NOUN
crl-15738	26	8	of	of	ADP
crl-15738	26	9	reference	reference	NOUN
crl-15738	26	10	and	and	CCONJ
crl-15738	26	11	information	information	NOUN
crl-15738	26	12	service	service	NOUN
crl-15738	26	13	providers	provider	NOUN
crl-15738	26	14	address	address	VERB
crl-15738	26	15	approachability	approachability	NOUN
crl-15738	26	16	as	as	ADP
crl-15738	26	17	the	the	DET
crl-15738	26	18	first	first	ADJ
crl-15738	26	19	topic	topic	NOUN
crl-15738	26	20	,	,	PUNCT
crl-15738	26	21	highlighting	highlight	VERB
crl-15738	26	22	friendliness	friendliness	ADJ
crl-15738	26	23	as	as	ADP
crl-15738	26	24	one	one	NUM
crl-15738	26	25	of	of	ADP
crl-15738	26	26	the	the	DET
crl-15738	26	27	foremost	foremost	ADJ
crl-15738	26	28	behaviors	behavior	NOUN
crl-15738	26	29	in	in	ADP
crl-15738	26	30	reference	reference	NOUN
crl-15738	26	31	situations	situation	NOUN
crl-15738	26	32	.	.	PUNCT
crl-15738	27	1	9	9	NUM
crl-15738	27	2	as	as	SCONJ
crl-15738	27	3	lynda	lynda	PROPN
crl-15738	27	4	m.	m.	PROPN
crl-15738	27	5	baker	baker	PROPN
crl-15738	27	6	and	and	CCONJ
crl-15738	27	7	judith	judith	PROPN
crl-15738	27	8	j.	j.	PROPN
crl-15738	27	9	field	field	PROPN
crl-15738	27	10	found	find	VERB
crl-15738	27	11	in	in	ADP
crl-15738	27	12	their	their	PRON
crl-15738	27	13	1999	1999	NUM
crl-15738	27	14	study	study	NOUN
crl-15738	27	15	,	,	PUNCT
crl-15738	27	16	the	the	DET
crl-15738	27	17	demeanor	demeanor	NOUN
crl-15738	27	18	of	of	ADP
crl-15738	27	19	reference	reference	NOUN
crl-15738	27	20	personnel	personnel	NOUN
crl-15738	27	21	is	be	AUX
crl-15738	27	22	a	a	DET
crl-15738	27	23	critical	critical	ADJ
crl-15738	27	24	factor	factor	NOUN
crl-15738	27	25	in	in	ADP
crl-15738	27	26	the	the	DET
crl-15738	27	27	interview	interview	NOUN
crl-15738	27	28	process	process	NOUN
crl-15738	27	29	,	,	PUNCT
crl-15738	27	30	students	student	NOUN
crl-15738	27	31	’	'	PUNCT
crl-15738	27	32	perception	perception	NOUN
crl-15738	27	33	of	of	ADP
crl-15738	27	34	the	the	DET
crl-15738	27	35	library	library	NOUN
crl-15738	27	36	,	,	PUNCT
crl-15738	27	37	and	and	CCONJ
crl-15738	27	38	the	the	DET
crl-15738	27	39	success	success	NOUN
crl-15738	27	40	of	of	ADP
crl-15738	27	41	the	the	DET
crl-15738	27	42	reference	reference	NOUN
crl-15738	27	43	interaction.10	interaction.10	ADV
crl-15738	27	44	comparing	compare	VERB
crl-15738	27	45	their	their	PRON
crl-15738	27	46	findings	finding	NOUN
crl-15738	27	47	to	to	ADP
crl-15738	27	48	two	two	NUM
crl-15738	27	49	earlier	early	ADJ
crl-15738	27	50	studies	study	NOUN
crl-15738	27	51	by	by	ADP
crl-15738	27	52	joan	joan	PROPN
crl-15738	27	53	c.	c.	PROPN
crl-15738	27	54	durrance	durrance	PROPN
crl-15738	27	55	http	http	PROPN
crl-15738	27	56	:	:	PUNCT
crl-15738	27	57	interaction.10	interaction.10	ADJ
crl-15738	27	58	326	326	NUM
crl-15738	27	59	college	college	PROPN
crl-15738	27	60	&	&	CCONJ
crl-15738	27	61	research	research	PROPN
crl-15738	27	62	libraries	library	NOUN
crl-15738	27	63	july	july	PROPN
crl-15738	27	64	2005	2005	NUM
crl-15738	27	65	in	in	ADP
crl-15738	27	66	198911	198911	NUM
crl-15738	27	67	and	and	CCONJ
crl-15738	27	68	by	by	ADP
crl-15738	27	69	patricia	patricia	PROPN
crl-15738	27	70	dewdney	dewdney	NOUN
crl-15738	27	71	and	and	CCONJ
crl-15738	27	72	catherine	catherine	PROPN
crl-15738	27	73	sheldrick	sheldrick	PROPN
crl-15738	27	74	ross	ross	PROPN
crl-15738	27	75	in	in	ADP
crl-15738	27	76	1994,12	1994,12	PROPN
crl-15738	27	77	baker	baker	PROPN
crl-15738	27	78	and	and	CCONJ
crl-15738	27	79	field	field	NOUN
crl-15738	27	80	found	find	VERB
crl-15738	27	81	similar	similar	ADJ
crl-15738	27	82	results	result	NOUN
crl-15738	27	83	despite	despite	SCONJ
crl-15738	27	84	the	the	DET
crl-15738	27	85	ten	ten	NUM
crl-15738	27	86	-	-	PUNCT
crl-15738	27	87	year	year	NOUN
crl-15738	27	88	interval	interval	NOUN
crl-15738	27	89	:	:	PUNCT
crl-15738	27	90	the	the	DET
crl-15738	27	91	behavior	behavior	NOUN
crl-15738	27	92	of	of	ADP
crl-15738	27	93	reference	reference	NOUN
crl-15738	27	94	staff	staff	NOUN
crl-15738	27	95	can	can	AUX
crl-15738	27	96	have	have	VERB
crl-15738	27	97	a	a	DET
crl-15738	27	98	direct	direct	ADJ
crl-15738	27	99	impact	impact	NOUN
crl-15738	27	100	on	on	ADP
crl-15738	27	101	the	the	DET
crl-15738	27	102	success	success	NOUN
crl-15738	27	103	of	of	ADP
crl-15738	27	104	the	the	DET
crl-15738	27	105	reference	reference	NOUN
crl-15738	27	106	interaction	interaction	NOUN
crl-15738	27	107	.	.	PUNCT
crl-15738	28	1	virginia	virginia	PROPN
crl-15738	28	2	massey	massey	PROPN
crl-15738	28	3	-	-	PUNCT
crl-15738	28	4	burzio	burzio	PROPN
crl-15738	28	5	’s	’s	PART
crl-15738	28	6	focus	focus	NOUN
crl-15738	28	7	group	group	NOUN
crl-15738	28	8	study	study	NOUN
crl-15738	28	9	also	also	ADV
crl-15738	28	10	confirmed	confirm	VERB
crl-15738	28	11	the	the	DET
crl-15738	28	12	importance	importance	NOUN
crl-15738	28	13	of	of	ADP
crl-15738	28	14	friendliness	friendliness	NOUN
crl-15738	28	15	and	and	CCONJ
crl-15738	28	16	approachability.13	approachability.13	PROPN
crl-15738	28	17	marie	marie	PROPN
crl-15738	28	18	l.	l.	PROPN
crl-15738	28	19	radford	radford	PROPN
crl-15738	28	20	explored	explore	VERB
crl-15738	28	21	the	the	DET
crl-15738	28	22	role	role	NOUN
crl-15738	28	23	approachability	approachability	NOUN
crl-15738	28	24	plays	play	VERB
crl-15738	28	25	in	in	ADP
crl-15738	28	26	successful	successful	ADJ
crl-15738	28	27	reference	reference	NOUN
crl-15738	28	28	interactions	interaction	NOUN
crl-15738	28	29	in	in	ADP
crl-15738	28	30	her	her	PRON
crl-15738	28	31	1998	1998	NUM
crl-15738	28	32	article	article	NOUN
crl-15738	28	33	on	on	ADP
crl-15738	28	34	nonverbal	nonverbal	ADJ
crl-15738	28	35	cues	cue	NOUN
crl-15738	28	36	from	from	ADP
crl-15738	28	37	reference	reference	NOUN
crl-15738	28	38	staff	staff	NOUN
crl-15738	28	39	and	and	CCONJ
crl-15738	28	40	their	their	PRON
crl-15738	28	41	impact	impact	NOUN
crl-15738	28	42	on	on	ADP
crl-15738	28	43	a	a	DET
crl-15738	28	44	library	library	NOUN
crl-15738	28	45	user	user	NOUN
crl-15738	28	46	’s	’s	PART
crl-15738	28	47	decision	decision	NOUN
crl-15738	28	48	to	to	PART
crl-15738	28	49	initiate	initiate	VERB
crl-15738	28	50	a	a	DET
crl-15738	28	51	reference	reference	NOUN
crl-15738	28	52	interaction.14	interaction.14	NOUN
crl-15738	28	53	specifically	specifically	ADV
crl-15738	28	54	,	,	PUNCT
crl-15738	28	55	she	she	PRON
crl-15738	28	56	found	find	VERB
crl-15738	28	57	that	that	SCONJ
crl-15738	28	58	the	the	DET
crl-15738	28	59	appearance	appearance	NOUN
crl-15738	28	60	and	and	CCONJ
crl-15738	28	61	nonverbal	nonverbal	ADJ
crl-15738	28	62	behavior	behavior	NOUN
crl-15738	28	63	of	of	ADP
crl-15738	28	64	reference	reference	NOUN
crl-15738	28	65	staff	staff	NOUN
crl-15738	28	66	and	and	CCONJ
crl-15738	28	67	any	any	DET
crl-15738	28	68	prior	prior	ADJ
crl-15738	28	69	experience	experience	NOUN
crl-15738	28	70	with	with	ADP
crl-15738	28	71	librarians	librarian	NOUN
crl-15738	28	72	had	have	VERB
crl-15738	28	73	a	a	DET
crl-15738	28	74	major	major	ADJ
crl-15738	28	75	effect	effect	NOUN
crl-15738	28	76	on	on	ADP
crl-15738	28	77	that	that	DET
crl-15738	28	78	decision	decision	NOUN
crl-15738	28	79	.	.	PUNCT
crl-15738	29	1	radford	radford	PROPN
crl-15738	29	2	’s	’s	PART
crl-15738	29	3	research	research	NOUN
crl-15738	29	4	provides	provide	VERB
crl-15738	29	5	some	some	DET
crl-15738	29	6	insight	insight	NOUN
crl-15738	29	7	into	into	ADP
crl-15738	29	8	why	why	SCONJ
crl-15738	29	9	interpersonal	interpersonal	ADJ
crl-15738	29	10	behaviors	behavior	NOUN
crl-15738	29	11	are	be	AUX
crl-15738	29	12	important	important	ADJ
crl-15738	29	13	.	.	PUNCT
crl-15738	30	1	drawing	draw	VERB
crl-15738	30	2	on	on	ADP
crl-15738	30	3	communication	communication	NOUN
crl-15738	30	4	theory	theory	NOUN
crl-15738	30	5	,	,	PUNCT
crl-15738	30	6	her	her	PRON
crl-15738	30	7	1996	1996	NUM
crl-15738	30	8	article	article	NOUN
crl-15738	30	9	suggests	suggest	VERB
crl-15738	30	10	that	that	SCONJ
crl-15738	30	11	all	all	DET
crl-15738	30	12	reference	reference	NOUN
crl-15738	30	13	interactions	interaction	NOUN
crl-15738	30	14	have	have	VERB
crl-15738	30	15	both	both	CCONJ
crl-15738	30	16	a	a	DET
crl-15738	30	17	“	"	PUNCT
crl-15738	30	18	content	content	NOUN
crl-15738	30	19	dimension	dimension	NOUN
crl-15738	30	20	”	"	PUNCT
crl-15738	30	21	(	(	PUNCT
crl-15738	30	22	the	the	DET
crl-15738	30	23	information	information	NOUN
crl-15738	30	24	being	be	AUX
crl-15738	30	25	conveyed	convey	VERB
crl-15738	30	26	by	by	ADP
crl-15738	30	27	the	the	DET
crl-15738	30	28	message	message	NOUN
crl-15738	30	29	)	)	PUNCT
crl-15738	30	30	and	and	CCONJ
crl-15738	30	31	a	a	DET
crl-15738	30	32	“	"	PUNCT
crl-15738	30	33	relational	relational	ADJ
crl-15738	30	34	dimension	dimension	NOUN
crl-15738	30	35	”	"	PUNCT
crl-15738	30	36	(	(	PUNCT
crl-15738	30	37	how	how	SCONJ
crl-15738	30	38	the	the	DET
crl-15738	30	39	message	message	NOUN
crl-15738	30	40	is	be	AUX
crl-15738	30	41	expressed).15	expressed).15	PROPN
crl-15738	30	42	the	the	DET
crl-15738	30	43	relational	relational	ADJ
crl-15738	30	44	dimension	dimension	NOUN
crl-15738	30	45	,	,	PUNCT
crl-15738	30	46	according	accord	VERB
crl-15738	30	47	to	to	ADP
crl-15738	30	48	radford	radford	PROPN
crl-15738	30	49	,	,	PUNCT
crl-15738	30	50	establishes	establish	VERB
crl-15738	30	51	the	the	DET
crl-15738	30	52	dynamics	dynamic	NOUN
crl-15738	30	53	of	of	ADP
crl-15738	30	54	the	the	DET
crl-15738	30	55	relationship	relationship	NOUN
crl-15738	30	56	between	between	ADP
crl-15738	30	57	the	the	DET
crl-15738	30	58	librarian	librarian	NOUN
crl-15738	30	59	and	and	CCONJ
crl-15738	30	60	the	the	DET
crl-15738	30	61	person	person	NOUN
crl-15738	30	62	making	make	VERB
crl-15738	30	63	the	the	DET
crl-15738	30	64	inquiry	inquiry	NOUN
crl-15738	30	65	,	,	PUNCT
crl-15738	30	66	thus	thus	ADV
crl-15738	30	67	affecting	affect	VERB
crl-15738	30	68	the	the	DET
crl-15738	30	69	quality	quality	NOUN
crl-15738	30	70	of	of	ADP
crl-15738	30	71	communication	communication	NOUN
crl-15738	30	72	and	and	CCONJ
crl-15738	30	73	,	,	PUNCT
crl-15738	30	74	ultimately	ultimately	ADV
crl-15738	30	75	,	,	PUNCT
crl-15738	30	76	the	the	DET
crl-15738	30	77	relative	relative	ADJ
crl-15738	30	78	success	success	NOUN
crl-15738	30	79	of	of	ADP
crl-15738	30	80	the	the	DET
crl-15738	30	81	interaction.of	interaction.of	NUM
crl-15738	30	82	particular	particular	ADJ
crl-15738	30	83	relevance	relevance	NOUN
crl-15738	30	84	to	to	ADP
crl-15738	30	85	the	the	DET
crl-15738	30	86	current	current	ADJ
crl-15738	30	87	study	study	NOUN
crl-15738	30	88	,	,	PUNCT
crl-15738	30	89	radford	radford	PROPN
crl-15738	30	90	’s	’s	PART
crl-15738	30	91	book	book	NOUN
crl-15738	30	92	-	-	PUNCT
crl-15738	30	93	length	length	NOUN
crl-15738	30	94	study	study	NOUN
crl-15738	30	95	of	of	ADP
crl-15738	30	96	the	the	DET
crl-15738	30	97	reference	reference	NOUN
crl-15738	30	98	encounter	encounter	NOUN
crl-15738	30	99	in	in	ADP
crl-15738	30	100	academic	academic	ADJ
crl-15738	30	101	libraries	library	NOUN
crl-15738	30	102	found	find	VERB
crl-15738	30	103	that	that	SCONJ
crl-15738	30	104	students	student	NOUN
crl-15738	30	105	place	place	VERB
crl-15738	30	106	a	a	DET
crl-15738	30	107	high	high	ADJ
crl-15738	30	108	degree	degree	NOUN
crl-15738	30	109	of	of	ADP
crl-15738	30	110	importance	importance	NOUN
crl-15738	30	111	on	on	ADP
crl-15738	30	112	the	the	DET
crl-15738	30	113	interpersonal	interpersonal	ADJ
crl-15738	30	114	dimension	dimension	NOUN
crl-15738	30	115	of	of	ADP
crl-15738	30	116	the	the	DET
crl-15738	30	117	interaction	interaction	NOUN
crl-15738	30	118	and	and	CCONJ
crl-15738	30	119	many	many	ADJ
crl-15738	30	120	value	value	VERB
crl-15738	30	121	the	the	DET
crl-15738	30	122	interpersonal	interpersonal	ADJ
crl-15738	30	123	aspects	aspect	NOUN
crl-15738	30	124	of	of	ADP
crl-15738	30	125	the	the	DET
crl-15738	30	126	encounter	encounter	NOUN
crl-15738	30	127	more	more	ADJ
crl-15738	30	128	than	than	ADP
crl-15738	30	129	the	the	DET
crl-15738	30	130	information	information	NOUN
crl-15738	30	131	received.16	received.16	NOUN
crl-15738	30	132	background	background	NOUN
crl-15738	30	133	/	/	PUNCT
crl-15738	30	134	setting	set	VERB
crl-15738	30	135	the	the	DET
crl-15738	30	136	education	education	NOUN
crl-15738	30	137	and	and	CCONJ
crl-15738	30	138	social	social	ADJ
crl-15738	30	139	science	science	NOUN
crl-15738	30	140	library	library	NOUN
crl-15738	30	141	(	(	PUNCT
crl-15738	30	142	essl	essl	PROPN
crl-15738	30	143	)	)	PUNCT
crl-15738	30	144	is	be	AUX
crl-15738	30	145	one	one	NUM
crl-15738	30	146	of	of	ADP
crl-15738	30	147	nearly	nearly	ADV
crl-15738	30	148	fi	fi	NOUN
crl-15738	30	149	y	y	PROPN
crl-15738	30	150	departmental	departmental	PROPN
crl-15738	30	151	libraries	library	NOUN
crl-15738	30	152	at	at	ADP
crl-15738	30	153	the	the	DET
crl-15738	30	154	university	university	PROPN
crl-15738	30	155	of	of	ADP
crl-15738	30	156	illinois	illinois	PROPN
crl-15738	30	157	at	at	ADP
crl-15738	30	158	urbana	urbana	PROPN
crl-15738	30	159	-	-	PUNCT
crl-15738	30	160	champaign	champaign	PROPN
crl-15738	30	161	.	.	PUNCT
crl-15738	31	1	it	it	PRON
crl-15738	31	2	serves	serve	VERB
crl-15738	31	3	a	a	DET
crl-15738	31	4	cluster	cluster	NOUN
crl-15738	31	5	of	of	ADP
crl-15738	31	6	social	social	ADJ
crl-15738	31	7	science	science	NOUN
crl-15738	31	8	disciplines	discipline	NOUN
crl-15738	31	9	encompassing	encompass	VERB
crl-15738	31	10	anthropology	anthropology	NOUN
crl-15738	31	11	,	,	PUNCT
crl-15738	31	12	education	education	NOUN
crl-15738	31	13	,	,	PUNCT
crl-15738	31	14	political	political	ADJ
crl-15738	31	15	science	science	NOUN
crl-15738	31	16	,	,	PUNCT
crl-15738	31	17	psychology	psychology	NOUN
crl-15738	31	18	,	,	PUNCT
crl-15738	31	19	social	social	ADJ
crl-15738	31	20	work	work	NOUN
crl-15738	31	21	,	,	PUNCT
crl-15738	31	22	sociology	sociology	NOUN
crl-15738	31	23	,	,	PUNCT
crl-15738	31	24	and	and	CCONJ
crl-15738	31	25	speech	speech	NOUN
crl-15738	31	26	communication	communication	NOUN
crl-15738	31	27	.	.	PUNCT
crl-15738	32	1	in	in	ADP
crl-15738	32	2	addition	addition	NOUN
crl-15738	32	3	,	,	PUNCT
crl-15738	32	4	it	it	PRON
crl-15738	32	5	houses	house	VERB
crl-15738	32	6	several	several	ADJ
crl-15738	32	7	special	special	ADJ
crl-15738	32	8	collections	collection	NOUN
crl-15738	32	9	affiliated	affiliate	VERB
crl-15738	32	10	with	with	ADP
crl-15738	32	11	these	these	DET
crl-15738	32	12	disciplines	discipline	NOUN
crl-15738	32	13	such	such	ADJ
crl-15738	32	14	as	as	ADP
crl-15738	32	15	the	the	DET
crl-15738	32	16	children	child	NOUN
crl-15738	32	17	’s	’s	PART
crl-15738	32	18	literature	literature	PROPN
crl-15738	32	19	collection	collection	NOUN
crl-15738	32	20	,	,	PUNCT
crl-15738	32	21	the	the	DET
crl-15738	32	22	arms	arm	NOUN
crl-15738	32	23	control	control	NOUN
crl-15738	32	24	,	,	PUNCT
crl-15738	32	25	disarmament	disarmament	NOUN
crl-15738	32	26	and	and	CCONJ
crl-15738	32	27	international	international	ADJ
crl-15738	32	28	security	security	NOUN
crl-15738	32	29	collection	collection	NOUN
crl-15738	32	30	,	,	PUNCT
crl-15738	32	31	k–12	k–12	NOUN
crl-15738	32	32	curricular	curricular	ADJ
crl-15738	32	33	and	and	CCONJ
crl-15738	32	34	textbook	textbook	NOUN
crl-15738	32	35	materials	material	NOUN
crl-15738	32	36	,	,	PUNCT
crl-15738	32	37	an	an	DET
crl-15738	32	38	occult	occult	NOUN
crl-15738	32	39	sciences	science	NOUN
crl-15738	32	40	collection	collection	NOUN
crl-15738	32	41	,	,	PUNCT
crl-15738	32	42	and	and	CCONJ
crl-15738	32	43	test	test	NOUN
crl-15738	32	44	instruments	instrument	NOUN
crl-15738	32	45	.	.	PUNCT
crl-15738	33	1	because	because	SCONJ
crl-15738	33	2	of	of	ADP
crl-15738	33	3	the	the	DET
crl-15738	33	4	diversity	diversity	NOUN
crl-15738	33	5	of	of	ADP
crl-15738	33	6	its	its	PRON
crl-15738	33	7	collections	collection	NOUN
crl-15738	33	8	,	,	PUNCT
crl-15738	33	9	this	this	DET
crl-15738	33	10	unit	unit	NOUN
crl-15738	33	11	a	a	DET
crl-15738	33	12	racts	ract	NOUN
crl-15738	33	13	not	not	PART
crl-15738	33	14	only	only	ADV
crl-15738	33	15	undergraduate	undergraduate	NOUN
crl-15738	33	16	and	and	CCONJ
crl-15738	33	17	graduate	graduate	ADJ
crl-15738	33	18	students	student	NOUN
crl-15738	33	19	,	,	PUNCT
crl-15738	33	20	faculty	faculty	NOUN
crl-15738	33	21	,	,	PUNCT
crl-15738	33	22	and	and	CCONJ
crl-15738	33	23	staff	staff	NOUN
crl-15738	33	24	from	from	ADP
crl-15738	33	25	the	the	DET
crl-15738	33	26	institution	institution	NOUN
crl-15738	33	27	,	,	PUNCT
crl-15738	33	28	but	but	CCONJ
crl-15738	33	29	also	also	ADV
crl-15738	33	30	community	community	NOUN
crl-15738	33	31	members	member	NOUN
crl-15738	33	32	with	with	ADP
crl-15738	33	33	interests	interest	NOUN
crl-15738	33	34	in	in	ADP
crl-15738	33	35	these	these	DET
crl-15738	33	36	areas	area	NOUN
crl-15738	33	37	.	.	PUNCT
crl-15738	34	1	between	between	ADP
crl-15738	34	2	july	july	PROPN
crl-15738	34	3	1	1	NUM
crl-15738	34	4	,	,	PUNCT
crl-15738	34	5	2003	2003	NUM
crl-15738	34	6	,	,	PUNCT
crl-15738	34	7	and	and	CCONJ
crl-15738	34	8	june	june	PROPN
crl-15738	34	9	30	30	NUM
crl-15738	34	10	,	,	PUNCT
crl-15738	34	11	2004	2004	NUM
crl-15738	34	12	,	,	PUNCT
crl-15738	34	13	the	the	DET
crl-15738	34	14	essl	essl	PROPN
crl-15738	34	15	had	have	VERB
crl-15738	34	16	a	a	DET
crl-15738	34	17	total	total	NOUN
crl-15738	34	18	of	of	ADP
crl-15738	34	19	264,414	264,414	NUM
crl-15738	34	20	visitors	visitor	NOUN
crl-15738	34	21	and	and	CCONJ
crl-15738	34	22	answered	answer	VERB
crl-15738	34	23	14,042	14,042	NUM
crl-15738	34	24	inquiries	inquiry	NOUN
crl-15738	34	25	at	at	ADP
crl-15738	34	26	the	the	DET
crl-15738	34	27	reference	reference	NOUN
crl-15738	34	28	desk	desk	NOUN
crl-15738	34	29	,	,	PUNCT
crl-15738	34	30	averaging	average	VERB
crl-15738	34	31	more	more	ADJ
crl-15738	34	32	than	than	ADP
crl-15738	34	33	5,000	5,000	NUM
crl-15738	34	34	visitors	visitor	NOUN
crl-15738	34	35	and	and	CCONJ
crl-15738	34	36	270	270	NUM
crl-15738	34	37	reference	reference	NOUN
crl-15738	34	38	questions	question	NOUN
crl-15738	34	39	per	per	ADP
crl-15738	34	40	week.17	week.17	ADV
crl-15738	34	41	given	give	VERB
crl-15738	34	42	these	these	DET
crl-15738	34	43	high	high	ADJ
crl-15738	34	44	levels	level	NOUN
crl-15738	34	45	of	of	ADP
crl-15738	34	46	use	use	NOUN
crl-15738	34	47	and	and	CCONJ
crl-15738	34	48	the	the	DET
crl-15738	34	49	increasing	increase	VERB
crl-15738	34	50	demand	demand	NOUN
crl-15738	34	51	for	for	ADP
crl-15738	34	52	accountability	accountability	NOUN
crl-15738	34	53	in	in	ADP
crl-15738	34	54	undergraduate	undergraduate	ADJ
crl-15738	34	55	education	education	NOUN
crl-15738	34	56	,	,	PUNCT
crl-15738	34	57	it	it	PRON
crl-15738	34	58	was	be	AUX
crl-15738	34	59	a	a	DET
crl-15738	34	60	natural	natural	ADJ
crl-15738	34	61	decision	decision	NOUN
crl-15738	34	62	to	to	PART
crl-15738	34	63	survey	survey	VERB
crl-15738	34	64	the	the	DET
crl-15738	34	65	subset	subset	NOUN
crl-15738	34	66	of	of	ADP
crl-15738	34	67	users	user	NOUN
crl-15738	34	68	who	who	PRON
crl-15738	34	69	are	be	AUX
crl-15738	34	70	undergraduate	undergraduate	ADJ
crl-15738	34	71	students	student	NOUN
crl-15738	34	72	.	.	PUNCT
crl-15738	35	1	following	follow	VERB
crl-15738	35	2	is	be	AUX
crl-15738	35	3	a	a	DET
crl-15738	35	4	description	description	NOUN
crl-15738	35	5	of	of	ADP
crl-15738	35	6	the	the	DET
crl-15738	35	7	methods	method	NOUN
crl-15738	35	8	employed	employ	VERB
crl-15738	35	9	and	and	CCONJ
crl-15738	35	10	the	the	DET
crl-15738	35	11	findings	finding	NOUN
crl-15738	35	12	.	.	PUNCT
crl-15738	36	1	methods	method	NOUN
crl-15738	36	2	librarians	librarian	NOUN
crl-15738	36	3	at	at	ADP
crl-15738	36	4	the	the	DET
crl-15738	36	5	essl	essl	PROPN
crl-15738	36	6	collaborated	collaborate	VERB
crl-15738	36	7	with	with	ADP
crl-15738	36	8	the	the	DET
crl-15738	36	9	outcomes	outcome	NOUN
crl-15738	36	10	-	-	PUNCT
crl-15738	36	11	based	base	VERB
crl-15738	36	12	evaluation	evaluation	NOUN
crl-15738	36	13	team	team	NOUN
crl-15738	36	14	from	from	ADP
crl-15738	36	15	the	the	DET
crl-15738	36	16	institute	institute	PROPN
crl-15738	36	17	of	of	ADP
crl-15738	36	18	museum	museum	PROPN
crl-15738	36	19	and	and	CCONJ
crl-15738	36	20	library	library	NOUN
crl-15738	36	21	services	service	NOUN
crl-15738	36	22	(	(	PUNCT
crl-15738	36	23	imls	imls	NOUN
crl-15738	36	24	)	)	PUNCT
crl-15738	36	25	summer	summer	NOUN
crl-15738	36	26	2003	2003	NUM
crl-15738	36	27	evaluation	evaluation	NOUN
crl-15738	36	28	institute	institute	NOUN
crl-15738	36	29	to	to	PART
crl-15738	36	30	develop	develop	VERB
crl-15738	36	31	an	an	DET
crl-15738	36	32	assessment	assessment	NOUN
crl-15738	36	33	plan	plan	NOUN
crl-15738	36	34	for	for	ADP
crl-15738	36	35	evaluating	evaluate	VERB
crl-15738	36	36	the	the	DET
crl-15738	36	37	impact	impact	NOUN
crl-15738	36	38	of	of	ADP
crl-15738	36	39	reference	reference	NOUN
crl-15738	36	40	services	service	NOUN
crl-15738	36	41	provided	provide	VERB
crl-15738	36	42	to	to	PART
crl-15738	36	43	undergraduate	undergraduate	VERB
crl-15738	36	44	students	student	NOUN
crl-15738	36	45	.	.	PUNCT
crl-15738	37	1	a	a	DET
crl-15738	37	2	er	er	INTJ
crl-15738	37	3	receiving	receive	VERB
crl-15738	37	4	“	"	PUNCT
crl-15738	37	5	human	human	ADJ
crl-15738	37	6	subject	subject	NOUN
crl-15738	37	7	”	"	PUNCT
crl-15738	37	8	clearance	clearance	NOUN
crl-15738	37	9	,	,	PUNCT
crl-15738	37	10	the	the	DET
crl-15738	37	11	authors	author	NOUN
crl-15738	37	12	trained	train	VERB
crl-15738	37	13	reference	reference	NOUN
crl-15738	37	14	staff	staff	NOUN
crl-15738	37	15	(	(	PUNCT
crl-15738	37	16	graduate	graduate	NOUN
crl-15738	37	17	assistants	assistant	NOUN
crl-15738	37	18	and	and	CCONJ
crl-15738	37	19	librarians	librarian	NOUN
crl-15738	37	20	)	)	PUNCT
crl-15738	37	21	in	in	ADP
crl-15738	37	22	the	the	DET
crl-15738	37	23	administration	administration	NOUN
crl-15738	37	24	of	of	ADP
crl-15738	37	25	surveys	survey	NOUN
crl-15738	37	26	to	to	PART
crl-15738	37	27	undergraduate	undergraduate	VERB
crl-15738	37	28	students	student	NOUN
crl-15738	37	29	.	.	PUNCT
crl-15738	38	1	the	the	DET
crl-15738	38	2	authors	author	NOUN
crl-15738	38	3	developed	develop	VERB
crl-15738	38	4	a	a	DET
crl-15738	38	5	survey	survey	NOUN
crl-15738	38	6	calendar	calendar	NOUN
crl-15738	38	7	that	that	PRON
crl-15738	38	8	designated	designate	VERB
crl-15738	38	9	twenty	twenty	NUM
crl-15738	38	10	-	-	PUNCT
crl-15738	38	11	one	one	NUM
crl-15738	38	12	survey	survey	NOUN
crl-15738	38	13	days	day	NOUN
crl-15738	38	14	throughout	throughout	ADP
crl-15738	38	15	the	the	DET
crl-15738	38	16	spring	spring	NOUN
crl-15738	38	17	2004	2004	NUM
crl-15738	38	18	semester	semester	NOUN
crl-15738	38	19	.	.	PUNCT
crl-15738	39	1	survey	survey	NOUN
crl-15738	39	2	days	day	NOUN
crl-15738	39	3	were	be	AUX
crl-15738	39	4	scheduled	schedule	VERB
crl-15738	39	5	on	on	ADP
crl-15738	39	6	three	three	NUM
crl-15738	39	7	nonconsecutive	nonconsecutive	ADJ
crl-15738	39	8	sundays	sunday	NOUN
crl-15738	39	9	,	,	PUNCT
crl-15738	39	10	three	three	NUM
crl-15738	39	11	nonconsecutive	nonconsecutive	ADJ
crl-15738	39	12	mondays	monday	NOUN
crl-15738	39	13	,	,	PUNCT
crl-15738	39	14	and	and	CCONJ
crl-15738	39	15	so	so	ADV
crl-15738	39	16	on	on	ADV
crl-15738	39	17	,	,	PUNCT
crl-15738	39	18	such	such	ADJ
crl-15738	39	19	that	that	SCONJ
crl-15738	39	20	each	each	DET
crl-15738	39	21	day	day	NOUN
crl-15738	39	22	of	of	ADP
crl-15738	39	23	the	the	DET
crl-15738	39	24	week	week	NOUN
crl-15738	39	25	appeared	appear	VERB
crl-15738	39	26	on	on	ADP
crl-15738	39	27	the	the	DET
crl-15738	39	28	survey	survey	NOUN
crl-15738	39	29	schedule	schedule	NOUN
crl-15738	39	30	during	during	ADP
crl-15738	39	31	different	different	ADJ
crl-15738	39	32	phases	phase	NOUN
crl-15738	39	33	of	of	ADP
crl-15738	39	34	the	the	DET
crl-15738	39	35	semester	semester	NOUN
crl-15738	39	36	.	.	PUNCT
crl-15738	40	1	on	on	ADP
crl-15738	40	2	survey	survey	NOUN
crl-15738	40	3	days	day	NOUN
crl-15738	40	4	,	,	PUNCT
crl-15738	40	5	every	every	DET
crl-15738	40	6	undergraduate	undergraduate	NOUN
crl-15738	40	7	student	student	NOUN
crl-15738	40	8	receiving	receive	VERB
crl-15738	40	9	nondirectional	nondirectional	ADJ
crl-15738	40	10	reference	reference	NOUN
crl-15738	40	11	assistance	assistance	NOUN
crl-15738	40	12	was	be	AUX
crl-15738	40	13	invited	invite	VERB
crl-15738	40	14	to	to	PART
crl-15738	40	15	complete	complete	VERB
crl-15738	40	16	a	a	DET
crl-15738	40	17	survey.18	survey.18	NOUN
crl-15738	40	18	the	the	DET
crl-15738	40	19	imls	imls	NOUN
crl-15738	40	20	team	team	NOUN
crl-15738	40	21	conducted	conduct	VERB
crl-15738	40	22	a	a	DET
crl-15738	40	23	brief	brief	ADJ
crl-15738	40	24	pilot	pilot	NOUN
crl-15738	40	25	of	of	ADP
crl-15738	40	26	the	the	DET
crl-15738	40	27	survey	survey	NOUN
crl-15738	40	28	on	on	ADP
crl-15738	40	29	july	july	PROPN
crl-15738	40	30	14	14	NUM
crl-15738	40	31	,	,	PUNCT
crl-15738	40	32	2003	2003	NUM
crl-15738	40	33	,	,	PUNCT
crl-15738	40	34	and	and	CCONJ
crl-15738	40	35	the	the	DET
crl-15738	40	36	surhttp	surhttp	NOUN
crl-15738	40	37	:	:	PUNCT
crl-15738	40	38	survey.18	survey.18	VERB
crl-15738	40	39	http	http	ADJ
crl-15738	40	40	:	:	PUNCT
crl-15738	40	41	received.16	received.16	NOUN
crl-15738	40	42	http	http	NOUN
crl-15738	40	43	:	:	PUNCT
crl-15738	40	44	expressed).15	expressed).15	NOUN
crl-15738	40	45	http	http	NOUN
crl-15738	40	46	:	:	PUNCT
crl-15738	40	47	interaction.14	interaction.14	PROPN
crl-15738	40	48	http	http	PROPN
crl-15738	40	49	:	:	PUNCT
crl-15738	40	50	approachability.13	approachability.13	VERB
crl-15738	40	51	the	the	DET
crl-15738	40	52	impact	impact	NOUN
crl-15738	40	53	of	of	ADP
crl-15738	40	54	reference	reference	NOUN
crl-15738	40	55	services	service	NOUN
crl-15738	40	56	provided	provide	VERB
crl-15738	40	57	to	to	PART
crl-15738	40	58	undergraduate	undergraduate	VERB
crl-15738	40	59	students	student	NOUN
crl-15738	40	60	327	327	NUM
crl-15738	40	61	vey	vey	NOUN
crl-15738	40	62	was	be	AUX
crl-15738	40	63	subsequently	subsequently	ADV
crl-15738	40	64	revised	revise	VERB
crl-15738	40	65	.	.	PUNCT
crl-15738	41	1	essl	essl	PROPN
crl-15738	41	2	staff	staff	NOUN
crl-15738	41	3	made	make	VERB
crl-15738	41	4	additional	additional	ADJ
crl-15738	41	5	minor	minor	ADJ
crl-15738	41	6	modifications	modification	NOUN
crl-15738	41	7	prior	prior	ADV
crl-15738	41	8	to	to	ADP
crl-15738	41	9	distribution	distribution	NOUN
crl-15738	41	10	.	.	PUNCT
crl-15738	42	1	(	(	PUNCT
crl-15738	42	2	the	the	DET
crl-15738	42	3	revised	revise	VERB
crl-15738	42	4	survey	survey	NOUN
crl-15738	42	5	instrument	instrument	NOUN
crl-15738	42	6	can	can	AUX
crl-15738	42	7	be	be	AUX
crl-15738	42	8	seen	see	VERB
crl-15738	42	9	online	online	ADV
crl-15738	42	10	at	at	ADP
crl-15738	42	11	h	h	PROPN
crl-15738	42	12	p://	p://	X
crl-15738	42	13	www.library.uiuc.edu/edx/referencesurvey/reference_survey.pdf	www.library.uiuc.edu/edx/referencesurvey/reference_survey.pdf	PROPN
crl-15738	42	14	.	.	PUNCT
crl-15738	42	15	)	)	PUNCT
crl-15738	43	1	respondents	respondent	NOUN
crl-15738	43	2	had	have	VERB
crl-15738	43	3	the	the	DET
crl-15738	43	4	choice	choice	NOUN
crl-15738	43	5	of	of	ADP
crl-15738	43	6	completing	complete	VERB
crl-15738	43	7	a	a	DET
crl-15738	43	8	print	print	NOUN
crl-15738	43	9	or	or	CCONJ
crl-15738	43	10	an	an	DET
crl-15738	43	11	online	online	ADJ
crl-15738	43	12	version	version	NOUN
crl-15738	43	13	,	,	PUNCT
crl-15738	43	14	which	which	PRON
crl-15738	43	15	differed	differ	VERB
crl-15738	43	16	only	only	ADV
crl-15738	43	17	in	in	ADP
crl-15738	43	18	mode	mode	NOUN
crl-15738	43	19	of	of	ADP
crl-15738	43	20	presentation	presentation	NOUN
crl-15738	43	21	.	.	PUNCT
crl-15738	44	1	surveys	survey	NOUN
crl-15738	44	2	required	require	VERB
crl-15738	44	3	less	less	ADJ
crl-15738	44	4	than	than	ADP
crl-15738	44	5	ten	ten	NUM
crl-15738	44	6	minutes	minute	NOUN
crl-15738	44	7	to	to	PART
crl-15738	44	8	complete	complete	VERB
crl-15738	44	9	,	,	PUNCT
crl-15738	44	10	and	and	CCONJ
crl-15738	44	11	the	the	DET
crl-15738	44	12	print	print	NOUN
crl-15738	44	13	version	version	NOUN
crl-15738	44	14	fit	fit	ADJ
crl-15738	44	15	on	on	ADP
crl-15738	44	16	one	one	NUM
crl-15738	44	17	double	double	ADJ
crl-15738	44	18	-	-	PUNCT
crl-15738	44	19	sided	sided	ADJ
crl-15738	44	20	page	page	NOUN
crl-15738	44	21	.	.	PUNCT
crl-15738	45	1	no	no	DET
crl-15738	45	2	personally	personally	ADV
crl-15738	45	3	identifying	identify	VERB
crl-15738	45	4	information	information	NOUN
crl-15738	45	5	was	be	AUX
crl-15738	45	6	collected	collect	VERB
crl-15738	45	7	,	,	PUNCT
crl-15738	45	8	and	and	CCONJ
crl-15738	45	9	a	a	DET
crl-15738	45	10	consent	consent	NOUN
crl-15738	45	11	form	form	NOUN
crl-15738	45	12	was	be	AUX
crl-15738	45	13	provided	provide	VERB
crl-15738	45	14	along	along	ADP
crl-15738	45	15	with	with	ADP
crl-15738	45	16	both	both	DET
crl-15738	45	17	versions	version	NOUN
crl-15738	45	18	.	.	PUNCT
crl-15738	46	1	surveys	survey	NOUN
crl-15738	46	2	were	be	AUX
crl-15738	46	3	administered	administer	VERB
crl-15738	46	4	immediately	immediately	ADV
crl-15738	46	5	following	follow	VERB
crl-15738	46	6	a	a	DET
crl-15738	46	7	reference	reference	NOUN
crl-15738	46	8	interaction	interaction	NOUN
crl-15738	46	9	,	,	PUNCT
crl-15738	46	10	when	when	SCONJ
crl-15738	46	11	the	the	DET
crl-15738	46	12	specifics	specific	NOUN
crl-15738	46	13	of	of	ADP
crl-15738	46	14	the	the	DET
crl-15738	46	15	encounter	encounter	NOUN
crl-15738	46	16	were	be	AUX
crl-15738	46	17	still	still	ADV
crl-15738	46	18	fresh	fresh	ADJ
crl-15738	46	19	in	in	ADP
crl-15738	46	20	the	the	DET
crl-15738	46	21	respondents	respondent	NOUN
crl-15738	46	22	’	’	PART
crl-15738	46	23	minds	mind	NOUN
crl-15738	46	24	.	.	PUNCT
crl-15738	47	1	this	this	DET
crl-15738	47	2	method	method	NOUN
crl-15738	47	3	enabled	enable	VERB
crl-15738	47	4	the	the	DET
crl-15738	47	5	authors	author	NOUN
crl-15738	47	6	to	to	PART
crl-15738	47	7	ask	ask	VERB
crl-15738	47	8	a	a	DET
crl-15738	47	9	few	few	ADJ
crl-15738	47	10	tightly	tightly	ADV
crl-15738	47	11	focused	focused	ADJ
crl-15738	47	12	questions	question	NOUN
crl-15738	47	13	and	and	CCONJ
crl-15738	47	14	be	be	AUX
crl-15738	47	15	certain	certain	ADJ
crl-15738	47	16	that	that	SCONJ
crl-15738	47	17	the	the	DET
crl-15738	47	18	answers	answer	NOUN
crl-15738	47	19	pertained	pertain	VERB
crl-15738	47	20	to	to	ADP
crl-15738	47	21	the	the	DET
crl-15738	47	22	particular	particular	ADJ
crl-15738	47	23	interaction	interaction	NOUN
crl-15738	47	24	in	in	ADP
crl-15738	47	25	which	which	PRON
crl-15738	47	26	we	we	PRON
crl-15738	47	27	were	be	AUX
crl-15738	47	28	interested	interested	ADJ
crl-15738	47	29	,	,	PUNCT
crl-15738	47	30	in	in	ADP
crl-15738	47	31	this	this	DET
crl-15738	47	32	case	case	NOUN
crl-15738	47	33	,	,	PUNCT
crl-15738	47	34	a	a	DET
crl-15738	47	35	reference	reference	NOUN
crl-15738	47	36	interaction	interaction	NOUN
crl-15738	47	37	at	at	ADP
crl-15738	47	38	the	the	DET
crl-15738	47	39	essl	essl	PROPN
crl-15738	47	40	.	.	PUNCT
crl-15738	48	1	a	a	DET
crl-15738	48	2	survey	survey	NOUN
crl-15738	48	3	tied	tie	VERB
crl-15738	48	4	to	to	ADP
crl-15738	48	5	a	a	DET
crl-15738	48	6	specific	specific	ADJ
crl-15738	48	7	“	"	PUNCT
crl-15738	48	8	critical	critical	ADJ
crl-15738	48	9	incident	incident	NOUN
crl-15738	48	10	”	"	PUNCT
crl-15738	48	11	can	can	AUX
crl-15738	48	12	provide	provide	VERB
crl-15738	48	13	more	more	ADV
crl-15738	48	14	precise	precise	ADJ
crl-15738	48	15	and	and	CCONJ
crl-15738	48	16	nuanced	nuanced	ADJ
crl-15738	48	17	data	datum	NOUN
crl-15738	48	18	than	than	ADP
crl-15738	48	19	large	large	ADJ
crl-15738	48	20	-	-	PUNCT
crl-15738	48	21	scale	scale	NOUN
crl-15738	48	22	surveys	survey	NOUN
crl-15738	48	23	that	that	PRON
crl-15738	48	24	are	be	AUX
crl-15738	48	25	not	not	PART
crl-15738	48	26	connected	connect	VERB
crl-15738	48	27	to	to	ADP
crl-15738	48	28	a	a	DET
crl-15738	48	29	particular	particular	ADJ
crl-15738	48	30	event	event	NOUN
crl-15738	48	31	or	or	CCONJ
crl-15738	48	32	context	context	NOUN
crl-15738	48	33	.	.	PUNCT
crl-15738	49	1	with	with	ADP
crl-15738	49	2	surveys	survey	NOUN
crl-15738	49	3	that	that	PRON
crl-15738	49	4	are	be	AUX
crl-15738	49	5	distributed	distribute	VERB
crl-15738	49	6	to	to	ADP
crl-15738	49	7	a	a	DET
crl-15738	49	8	broad	broad	ADJ
crl-15738	49	9	population	population	NOUN
crl-15738	49	10	,	,	PUNCT
crl-15738	49	11	there	there	PRON
crl-15738	49	12	is	be	VERB
crl-15738	49	13	o	o	PROPN
crl-15738	49	14	en	en	ADP
crl-15738	49	15	the	the	DET
crl-15738	49	16	risk	risk	NOUN
crl-15738	49	17	that	that	SCONJ
crl-15738	49	18	the	the	DET
crl-15738	49	19	respondent	respondent	NOUN
crl-15738	49	20	is	be	AUX
crl-15738	49	21	conflating	conflate	VERB
crl-15738	49	22	more	more	ADJ
crl-15738	49	23	than	than	ADP
crl-15738	49	24	one	one	NUM
crl-15738	49	25	incident	incident	NOUN
crl-15738	49	26	or	or	CCONJ
crl-15738	49	27	referring	refer	VERB
crl-15738	49	28	to	to	ADP
crl-15738	49	29	something	something	PRON
crl-15738	49	30	other	other	ADJ
crl-15738	49	31	than	than	ADP
crl-15738	49	32	what	what	PRON
crl-15738	49	33	the	the	DET
crl-15738	49	34	survey	survey	NOUN
crl-15738	49	35	authors	author	NOUN
crl-15738	49	36	intended	intend	VERB
crl-15738	49	37	.	.	PUNCT
crl-15738	50	1	a	a	DET
crl-15738	50	2	critical	critical	ADJ
crl-15738	50	3	incident	incident	NOUN
crl-15738	50	4	survey	survey	NOUN
crl-15738	50	5	with	with	ADP
crl-15738	50	6	just	just	ADV
crl-15738	50	7	a	a	DET
crl-15738	50	8	small	small	ADJ
crl-15738	50	9	number	number	NOUN
crl-15738	50	10	of	of	ADP
crl-15738	50	11	carefully	carefully	ADV
crl-15738	50	12	targeted	target	VERB
crl-15738	50	13	questions	question	NOUN
crl-15738	50	14	is	be	AUX
crl-15738	50	15	far	far	ADV
crl-15738	50	16	less	less	ADV
crl-15738	50	17	susceptible	susceptible	ADJ
crl-15738	50	18	to	to	ADP
crl-15738	50	19	such	such	ADJ
crl-15738	50	20	pitfalls.19	pitfalls.19	NOUN
crl-15738	50	21	on	on	ADP
crl-15738	50	22	the	the	DET
crl-15738	50	23	twenty	twenty	NUM
crl-15738	50	24	-	-	PUNCT
crl-15738	50	25	one	one	NUM
crl-15738	50	26	days	day	NOUN
crl-15738	50	27	that	that	PRON
crl-15738	50	28	surveys	survey	NOUN
crl-15738	50	29	were	be	AUX
crl-15738	50	30	distributed	distribute	VERB
crl-15738	50	31	,	,	PUNCT
crl-15738	50	32	every	every	DET
crl-15738	50	33	fi	fi	NOUN
crl-15738	50	34	h	h	NOUN
crl-15738	50	35	undergraduate	undergraduate	NOUN
crl-15738	50	36	student	student	NOUN
crl-15738	50	37	was	be	AUX
crl-15738	50	38	invited	invite	VERB
crl-15738	50	39	to	to	PART
crl-15738	50	40	participate	participate	VERB
crl-15738	50	41	in	in	ADP
crl-15738	50	42	an	an	DET
crl-15738	50	43	interview	interview	NOUN
crl-15738	50	44	.	.	PUNCT
crl-15738	51	1	those	those	PRON
crl-15738	51	2	who	who	PRON
crl-15738	51	3	agreed	agree	VERB
crl-15738	51	4	were	be	AUX
crl-15738	51	5	given	give	VERB
crl-15738	51	6	a	a	DET
crl-15738	51	7	consent	consent	NOUN
crl-15738	51	8	form	form	NOUN
crl-15738	51	9	and	and	CCONJ
crl-15738	51	10	a	a	DET
crl-15738	51	11	scheduling	scheduling	NOUN
crl-15738	51	12	card	card	NOUN
crl-15738	51	13	to	to	PART
crl-15738	51	14	be	be	AUX
crl-15738	51	15	completed	complete	VERB
crl-15738	51	16	and	and	CCONJ
crl-15738	51	17	dropped	drop	VERB
crl-15738	51	18	in	in	ADP
crl-15738	51	19	the	the	DET
crl-15738	51	20	survey	survey	NOUN
crl-15738	51	21	collection	collection	NOUN
crl-15738	51	22	box	box	PROPN
crl-15738	51	23	.	.	PUNCT
crl-15738	52	1	all	all	DET
crl-15738	52	2	participants	participant	NOUN
crl-15738	52	3	in	in	ADP
crl-15738	52	4	the	the	DET
crl-15738	52	5	interviews	interview	NOUN
crl-15738	52	6	were	be	AUX
crl-15738	52	7	given	give	VERB
crl-15738	52	8	a	a	DET
crl-15738	52	9	$	$	SYM
crl-15738	52	10	15.00	15.00	NUM
crl-15738	52	11	incentive	incentive	NOUN
crl-15738	52	12	in	in	ADP
crl-15738	52	13	the	the	DET
crl-15738	52	14	form	form	NOUN
crl-15738	52	15	of	of	ADP
crl-15738	52	16	a	a	DET
crl-15738	52	17	value	value	NOUN
crl-15738	52	18	card	card	NOUN
crl-15738	52	19	that	that	PRON
crl-15738	52	20	could	could	AUX
crl-15738	52	21	be	be	AUX
crl-15738	52	22	used	use	VERB
crl-15738	52	23	to	to	PART
crl-15738	52	24	purchase	purchase	VERB
crl-15738	52	25	photocopies	photocopy	NOUN
crl-15738	52	26	at	at	ADP
crl-15738	52	27	various	various	ADJ
crl-15738	52	28	campus	campus	NOUN
crl-15738	52	29	locations	location	NOUN
crl-15738	52	30	or	or	CCONJ
crl-15738	52	31	libraries	library	NOUN
crl-15738	52	32	,	,	PUNCT
crl-15738	52	33	or	or	CCONJ
crl-15738	52	34	snacks	snack	NOUN
crl-15738	52	35	and	and	CCONJ
crl-15738	52	36	supplies	supply	NOUN
crl-15738	52	37	at	at	ADP
crl-15738	52	38	a	a	DET
crl-15738	52	39	store	store	NOUN
crl-15738	52	40	in	in	ADP
crl-15738	52	41	the	the	DET
crl-15738	52	42	student	student	NOUN
crl-15738	52	43	union	union	NOUN
crl-15738	52	44	.	.	PUNCT
crl-15738	53	1	interviews	interview	NOUN
crl-15738	53	2	were	be	AUX
crl-15738	53	3	conducted	conduct	VERB
crl-15738	53	4	by	by	ADP
crl-15738	53	5	phone	phone	NOUN
crl-15738	53	6	or	or	CCONJ
crl-15738	53	7	in	in	ADP
crl-15738	53	8	person	person	NOUN
crl-15738	53	9	as	as	ADV
crl-15738	53	10	close	close	ADJ
crl-15738	53	11	as	as	ADP
crl-15738	53	12	possible	possible	ADJ
crl-15738	53	13	to	to	ADP
crl-15738	53	14	the	the	DET
crl-15738	53	15	date	date	NOUN
crl-15738	53	16	of	of	ADP
crl-15738	53	17	the	the	DET
crl-15738	53	18	reference	reference	NOUN
crl-15738	53	19	interaction	interaction	NOUN
crl-15738	53	20	.	.	PUNCT
crl-15738	54	1	interviews	interview	NOUN
crl-15738	54	2	were	be	AUX
crl-15738	54	3	taped	tape	VERB
crl-15738	54	4	with	with	ADP
crl-15738	54	5	permission	permission	NOUN
crl-15738	54	6	,	,	PUNCT
crl-15738	54	7	or	or	CCONJ
crl-15738	54	8	notes	note	NOUN
crl-15738	54	9	were	be	AUX
crl-15738	54	10	made	make	VERB
crl-15738	54	11	by	by	ADP
crl-15738	54	12	the	the	DET
crl-15738	54	13	interviewer	interviewer	NOUN
crl-15738	54	14	and/or	and/or	CCONJ
crl-15738	54	15	observer	observer	NOUN
crl-15738	54	16	.	.	PUNCT
crl-15738	55	1	the	the	DET
crl-15738	55	2	authors	author	NOUN
crl-15738	55	3	hired	hire	VERB
crl-15738	55	4	and	and	CCONJ
crl-15738	55	5	trained	train	VERB
crl-15738	55	6	nonlibrary	nonlibrary	ADJ
crl-15738	55	7	-	-	PUNCT
crl-15738	55	8	affiliated	affiliate	VERB
crl-15738	55	9	undergraduate	undergraduate	NOUN
crl-15738	55	10	students	student	NOUN
crl-15738	55	11	to	to	PART
crl-15738	55	12	handle	handle	VERB
crl-15738	55	13	scheduling	scheduling	NOUN
crl-15738	55	14	,	,	PUNCT
crl-15738	55	15	interviewing	interviewing	NOUN
crl-15738	55	16	,	,	PUNCT
crl-15738	55	17	and	and	CCONJ
crl-15738	55	18	transcribing	transcribing	NOUN
crl-15738	55	19	.	.	PUNCT
crl-15738	56	1	in	in	ADP
crl-15738	56	2	order	order	NOUN
crl-15738	56	3	to	to	PART
crl-15738	56	4	focus	focus	VERB
crl-15738	56	5	recruitment	recruitment	NOUN
crl-15738	56	6	on	on	ADP
crl-15738	56	7	students	student	NOUN
crl-15738	56	8	enrolled	enrol	VERB
crl-15738	56	9	in	in	ADP
crl-15738	56	10	social	social	ADJ
crl-15738	56	11	science	science	NOUN
crl-15738	56	12	research	research	NOUN
crl-15738	56	13	methods	method	NOUN
crl-15738	56	14	classes	class	NOUN
crl-15738	56	15	,	,	PUNCT
crl-15738	56	16	the	the	DET
crl-15738	56	17	authors	author	NOUN
crl-15738	56	18	asked	ask	VERB
crl-15738	56	19	professors	professor	NOUN
crl-15738	56	20	teaching	teach	VERB
crl-15738	56	21	research	research	NOUN
crl-15738	56	22	methods	method	NOUN
crl-15738	56	23	classes	class	NOUN
crl-15738	56	24	in	in	ADP
crl-15738	56	25	anthropology	anthropology	NOUN
crl-15738	56	26	,	,	PUNCT
crl-15738	56	27	psychology	psychology	NOUN
crl-15738	56	28	,	,	PUNCT
crl-15738	56	29	and	and	CCONJ
crl-15738	56	30	sociology	sociology	NOUN
crl-15738	56	31	to	to	PART
crl-15738	56	32	forward	forward	VERB
crl-15738	56	33	the	the	DET
crl-15738	56	34	position	position	NOUN
crl-15738	56	35	announcement	announcement	NOUN
crl-15738	56	36	to	to	ADP
crl-15738	56	37	their	their	PRON
crl-15738	56	38	students	student	NOUN
crl-15738	56	39	.	.	PUNCT
crl-15738	57	1	in	in	ADP
crl-15738	57	2	addition	addition	NOUN
crl-15738	57	3	,	,	PUNCT
crl-15738	57	4	the	the	DET
crl-15738	57	5	opening	opening	NOUN
crl-15738	57	6	was	be	AUX
crl-15738	57	7	posted	post	VERB
crl-15738	57	8	on	on	ADP
crl-15738	57	9	the	the	DET
crl-15738	57	10	mailing	mailing	NOUN
crl-15738	57	11	list	list	NOUN
crl-15738	57	12	of	of	ADP
crl-15738	57	13	the	the	DET
crl-15738	57	14	uiuc	uiuc	PROPN
crl-15738	57	15	chapter	chapter	NOUN
crl-15738	57	16	of	of	ADP
crl-15738	57	17	the	the	DET
crl-15738	57	18	psi	psi	ADJ
crl-15738	57	19	chi	chi	ADJ
crl-15738	57	20	psychology	psychology	NOUN
crl-15738	57	21	honor	honor	NOUN
crl-15738	57	22	society	society	NOUN
crl-15738	57	23	.	.	PUNCT
crl-15738	58	1	this	this	DET
crl-15738	58	2	targeted	target	VERB
crl-15738	58	3	recruitment	recruitment	NOUN
crl-15738	58	4	provided	provide	VERB
crl-15738	58	5	a	a	DET
crl-15738	58	6	large	large	ADJ
crl-15738	58	7	pool	pool	NOUN
crl-15738	58	8	of	of	ADP
crl-15738	58	9	highly	highly	ADV
crl-15738	58	10	qualified	qualified	ADJ
crl-15738	58	11	candidates	candidate	NOUN
crl-15738	58	12	.	.	PUNCT
crl-15738	59	1	all	all	DET
crl-15738	59	2	students	student	NOUN
crl-15738	59	3	hired	hire	VERB
crl-15738	59	4	had	have	VERB
crl-15738	59	5	previous	previous	ADJ
crl-15738	59	6	experience	experience	NOUN
crl-15738	59	7	conducting	conducting	NOUN
crl-15738	59	8	,	,	PUNCT
crl-15738	59	9	transcribing	transcribing	NOUN
crl-15738	59	10	,	,	PUNCT
crl-15738	59	11	and/or	and/or	CCONJ
crl-15738	59	12	coding	code	VERB
crl-15738	59	13	interview	interview	NOUN
crl-15738	59	14	responses	response	NOUN
crl-15738	59	15	and	and	CCONJ
crl-15738	59	16	were	be	AUX
crl-15738	59	17	given	give	VERB
crl-15738	59	18	additional	additional	ADJ
crl-15738	59	19	training	training	NOUN
crl-15738	59	20	to	to	PART
crl-15738	59	21	ensure	ensure	VERB
crl-15738	59	22	confidentiality	confidentiality	NOUN
crl-15738	59	23	,	,	PUNCT
crl-15738	59	24	accuracy	accuracy	NOUN
crl-15738	59	25	,	,	PUNCT
crl-15738	59	26	and	and	CCONJ
crl-15738	59	27	reliability	reliability	NOUN
crl-15738	59	28	.	.	PUNCT
crl-15738	60	1	during	during	ADP
crl-15738	60	2	the	the	DET
crl-15738	60	3	first	first	ADJ
crl-15738	60	4	eight	eight	NUM
crl-15738	60	5	sample	sample	NOUN
crl-15738	60	6	days	day	NOUN
crl-15738	60	7	,	,	PUNCT
crl-15738	60	8	the	the	DET
crl-15738	60	9	response	response	NOUN
crl-15738	60	10	rate	rate	NOUN
crl-15738	60	11	was	be	AUX
crl-15738	60	12	lower	low	ADJ
crl-15738	60	13	than	than	SCONJ
crl-15738	60	14	expected	expect	VERB
crl-15738	60	15	due	due	ADJ
crl-15738	60	16	,	,	PUNCT
crl-15738	60	17	in	in	ADP
crl-15738	60	18	large	large	ADJ
crl-15738	60	19	part	part	NOUN
crl-15738	60	20	,	,	PUNCT
crl-15738	60	21	to	to	ADP
crl-15738	60	22	the	the	DET
crl-15738	60	23	difficulty	difficulty	NOUN
crl-15738	60	24	of	of	ADP
crl-15738	60	25	administering	administer	VERB
crl-15738	60	26	the	the	DET
crl-15738	60	27	survey	survey	NOUN
crl-15738	60	28	while	while	SCONJ
crl-15738	60	29	also	also	ADV
crl-15738	60	30	providing	provide	VERB
crl-15738	60	31	responsive	responsive	ADJ
crl-15738	60	32	service	service	NOUN
crl-15738	60	33	in	in	ADP
crl-15738	60	34	a	a	DET
crl-15738	60	35	very	very	ADV
crl-15738	60	36	busy	busy	ADJ
crl-15738	60	37	se	se	X
crl-15738	60	38	ing	ing	PROPN
crl-15738	60	39	.	.	PUNCT
crl-15738	61	1	teaching	teaching	NOUN
crl-15738	61	2	and	and	CCONJ
crl-15738	61	3	instruction	instruction	NOUN
crl-15738	61	4	are	be	AUX
crl-15738	61	5	the	the	DET
crl-15738	61	6	fulcrum	fulcrum	NOUN
crl-15738	61	7	of	of	ADP
crl-15738	61	8	the	the	DET
crl-15738	61	9	reference	reference	NOUN
crl-15738	61	10	philosophy	philosophy	NOUN
crl-15738	61	11	at	at	ADP
crl-15738	61	12	the	the	DET
crl-15738	61	13	essl	essl	PROPN
crl-15738	61	14	.	.	PUNCT
crl-15738	62	1	because	because	SCONJ
crl-15738	62	2	we	we	PRON
crl-15738	62	3	strive	strive	VERB
crl-15738	62	4	to	to	PART
crl-15738	62	5	show	show	VERB
crl-15738	62	6	people	people	NOUN
crl-15738	62	7	how	how	SCONJ
crl-15738	62	8	to	to	PART
crl-15738	62	9	be	be	AUX
crl-15738	62	10	independent	independent	ADJ
crl-15738	62	11	information	information	NOUN
crl-15738	62	12	seekers	seeker	NOUN
crl-15738	62	13	,	,	PUNCT
crl-15738	62	14	reference	reference	NOUN
crl-15738	62	15	interactions	interaction	NOUN
crl-15738	62	16	o	o	X
crl-15738	62	17	en	en	X
crl-15738	62	18	involve	involve	VERB
crl-15738	62	19	showing	show	VERB
crl-15738	62	20	a	a	DET
crl-15738	62	21	student	student	NOUN
crl-15738	62	22	how	how	SCONJ
crl-15738	62	23	to	to	PART
crl-15738	62	24	use	use	VERB
crl-15738	62	25	a	a	DET
crl-15738	62	26	tool	tool	NOUN
crl-15738	62	27	or	or	CCONJ
crl-15738	62	28	suggesting	suggest	VERB
crl-15738	62	29	an	an	DET
crl-15738	62	30	approach	approach	NOUN
crl-15738	62	31	or	or	CCONJ
crl-15738	62	32	strategy	strategy	NOUN
crl-15738	62	33	,	,	PUNCT
crl-15738	62	34	then	then	ADV
crl-15738	62	35	following	follow	VERB
crl-15738	62	36	up	up	ADP
crl-15738	62	37	with	with	ADP
crl-15738	62	38	further	further	ADJ
crl-15738	62	39	suggestions	suggestion	NOUN
crl-15738	62	40	as	as	SCONJ
crl-15738	62	41	the	the	DET
crl-15738	62	42	student	student	NOUN
crl-15738	62	43	continues	continue	VERB
crl-15738	62	44	the	the	DET
crl-15738	62	45	process	process	NOUN
crl-15738	62	46	on	on	ADP
crl-15738	62	47	his	his	PRON
crl-15738	62	48	or	or	CCONJ
crl-15738	62	49	her	her	PRON
crl-15738	62	50	own	own	ADJ
crl-15738	62	51	.	.	PUNCT
crl-15738	63	1	when	when	SCONJ
crl-15738	63	2	they	they	PRON
crl-15738	63	3	had	have	AUX
crl-15738	63	4	set	set	VERB
crl-15738	63	5	a	a	DET
crl-15738	63	6	student	student	NOUN
crl-15738	63	7	going	go	VERB
crl-15738	63	8	in	in	ADP
crl-15738	63	9	a	a	DET
crl-15738	63	10	productive	productive	ADJ
crl-15738	63	11	direction	direction	NOUN
crl-15738	63	12	,	,	PUNCT
crl-15738	63	13	reference	reference	NOUN
crl-15738	63	14	staff	staff	NOUN
crl-15738	63	15	were	be	AUX
crl-15738	63	16	o	o	PROPN
crl-15738	63	17	en	en	X
crl-15738	63	18	loath	loath	NOUN
crl-15738	63	19	to	to	PART
crl-15738	63	20	interrupt	interrupt	VERB
crl-15738	63	21	in	in	ADP
crl-15738	63	22	order	order	NOUN
crl-15738	63	23	to	to	PART
crl-15738	63	24	ask	ask	VERB
crl-15738	63	25	the	the	DET
crl-15738	63	26	student	student	NOUN
crl-15738	63	27	to	to	PART
crl-15738	63	28	complete	complete	VERB
crl-15738	63	29	a	a	DET
crl-15738	63	30	survey	survey	NOUN
crl-15738	63	31	.	.	PUNCT
crl-15738	64	1	moreover	moreover	ADV
crl-15738	64	2	,	,	PUNCT
crl-15738	64	3	the	the	DET
crl-15738	64	4	reference	reference	NOUN
crl-15738	64	5	desk	desk	NOUN
crl-15738	64	6	is	be	AUX
crl-15738	64	7	a	a	DET
crl-15738	64	8	very	very	ADV
crl-15738	64	9	busy	busy	ADJ
crl-15738	64	10	service	service	NOUN
crl-15738	64	11	point	point	NOUN
crl-15738	64	12	,	,	PUNCT
crl-15738	64	13	which	which	PRON
crl-15738	64	14	can	can	AUX
crl-15738	64	15	make	make	VERB
crl-15738	64	16	it	it	PRON
crl-15738	64	17	difficult	difficult	ADJ
crl-15738	64	18	to	to	PART
crl-15738	64	19	follow	follow	VERB
crl-15738	64	20	up	up	ADP
crl-15738	64	21	on	on	ADP
crl-15738	64	22	asking	ask	VERB
crl-15738	64	23	a	a	DET
crl-15738	64	24	student	student	NOUN
crl-15738	64	25	to	to	PART
crl-15738	64	26	complete	complete	VERB
crl-15738	64	27	the	the	DET
crl-15738	64	28	survey	survey	NOUN
crl-15738	64	29	,	,	PUNCT
crl-15738	64	30	especially	especially	ADV
crl-15738	64	31	during	during	ADP
crl-15738	64	32	peak	peak	NOUN
crl-15738	64	33	times	time	NOUN
crl-15738	64	34	when	when	SCONJ
crl-15738	64	35	a	a	DET
crl-15738	64	36	single	single	ADJ
crl-15738	64	37	staff	staff	NOUN
crl-15738	64	38	member	member	NOUN
crl-15738	64	39	might	might	AUX
crl-15738	64	40	be	be	AUX
crl-15738	64	41	working	work	VERB
crl-15738	64	42	with	with	ADP
crl-15738	64	43	a	a	DET
crl-15738	64	44	number	number	NOUN
crl-15738	64	45	of	of	ADP
crl-15738	64	46	different	different	ADJ
crl-15738	64	47	people	people	NOUN
crl-15738	64	48	simultaneously	simultaneously	ADV
crl-15738	64	49	.	.	PUNCT
crl-15738	65	1	in	in	ADP
crl-15738	65	2	addition	addition	NOUN
crl-15738	65	3	,	,	PUNCT
crl-15738	65	4	some	some	DET
crl-15738	65	5	staff	staff	NOUN
crl-15738	65	6	members	member	NOUN
crl-15738	65	7	were	be	AUX
crl-15738	65	8	reluctant	reluctant	ADJ
crl-15738	65	9	to	to	PART
crl-15738	65	10	approach	approach	VERB
crl-15738	65	11	an	an	DET
crl-15738	65	12	individual	individual	NOUN
crl-15738	65	13	they	they	PRON
crl-15738	65	14	had	have	AUX
crl-15738	65	15	just	just	ADV
crl-15738	65	16	helped	help	VERB
crl-15738	65	17	and	and	CCONJ
crl-15738	65	18	ask	ask	VERB
crl-15738	65	19	for	for	ADP
crl-15738	65	20	something	something	PRON
crl-15738	65	21	in	in	ADP
crl-15738	65	22	return	return	NOUN
crl-15738	65	23	,	,	PUNCT
crl-15738	65	24	http	http	CCONJ
crl-15738	65	25	:	:	PUNCT
crl-15738	65	26	pitfalls.19	pitfalls.19	NOUN
crl-15738	65	27	www.library.uiuc.edu/edx/referencesur	www.library.uiuc.edu/edx/referencesur	PROPN
crl-15738	65	28	328	328	NUM
crl-15738	65	29	college	college	PROPN
crl-15738	65	30	&	&	CCONJ
crl-15738	65	31	research	research	PROPN
crl-15738	65	32	libraries	library	NOUN
crl-15738	65	33	july	july	PROPN
crl-15738	65	34	2005	2005	NUM
crl-15738	65	35	as	as	SCONJ
crl-15738	65	36	they	they	PRON
crl-15738	65	37	perceived	perceive	VERB
crl-15738	65	38	it	it	PRON
crl-15738	65	39	.	.	PUNCT
crl-15738	66	1	a	a	DET
crl-15738	66	2	er	er	INTJ
crl-15738	66	3	discussing	discuss	VERB
crl-15738	66	4	these	these	DET
crl-15738	66	5	challenges	challenge	NOUN
crl-15738	66	6	with	with	ADP
crl-15738	66	7	the	the	DET
crl-15738	66	8	rest	rest	NOUN
crl-15738	66	9	of	of	ADP
crl-15738	66	10	the	the	DET
crl-15738	66	11	reference	reference	NOUN
crl-15738	66	12	staff	staff	NOUN
crl-15738	66	13	,	,	PUNCT
crl-15738	66	14	the	the	DET
crl-15738	66	15	authors	author	NOUN
crl-15738	66	16	decided	decide	VERB
crl-15738	66	17	to	to	PART
crl-15738	66	18	schedule	schedule	VERB
crl-15738	66	19	the	the	DET
crl-15738	66	20	students	student	NOUN
crl-15738	66	21	who	who	PRON
crl-15738	66	22	had	have	AUX
crl-15738	66	23	been	be	AUX
crl-15738	66	24	hired	hire	VERB
crl-15738	66	25	for	for	ADP
crl-15738	66	26	data	datum	NOUN
crl-15738	66	27	entry	entry	NOUN
crl-15738	66	28	and	and	CCONJ
crl-15738	66	29	interviewing	interview	VERB
crl-15738	66	30	to	to	PART
crl-15738	66	31	serve	serve	VERB
crl-15738	66	32	as	as	ADP
crl-15738	66	33	survey	survey	NOUN
crl-15738	66	34	administrators	administrator	NOUN
crl-15738	66	35	.	.	PUNCT
crl-15738	67	1	the	the	DET
crl-15738	67	2	student	student	NOUN
crl-15738	67	3	survey	survey	NOUN
crl-15738	67	4	administrators	administrator	NOUN
crl-15738	67	5	stood	stand	VERB
crl-15738	67	6	or	or	CCONJ
crl-15738	67	7	sat	sit	VERB
crl-15738	67	8	by	by	ADP
crl-15738	67	9	the	the	DET
crl-15738	67	10	reference	reference	NOUN
crl-15738	67	11	desk	desk	NOUN
crl-15738	67	12	and	and	CCONJ
crl-15738	67	13	watched	watch	VERB
crl-15738	67	14	for	for	ADP
crl-15738	67	15	the	the	DET
crl-15738	67	16	least	least	ADV
crl-15738	67	17	intrusive	intrusive	ADJ
crl-15738	67	18	moment	moment	NOUN
crl-15738	67	19	to	to	PART
crl-15738	67	20	approach	approach	VERB
crl-15738	67	21	people	people	NOUN
crl-15738	67	22	after	after	ADP
crl-15738	67	23	the	the	DET
crl-15738	67	24	reference	reference	NOUN
crl-15738	67	25	transaction	transaction	NOUN
crl-15738	67	26	.	.	PUNCT
crl-15738	68	1	they	they	PRON
crl-15738	68	2	could	could	AUX
crl-15738	68	3	wait	wait	VERB
crl-15738	68	4	until	until	SCONJ
crl-15738	68	5	students	student	NOUN
crl-15738	68	6	had	have	AUX
crl-15738	68	7	finished	finish	VERB
crl-15738	68	8	their	their	PRON
crl-15738	68	9	search	search	NOUN
crl-15738	68	10	but	but	CCONJ
crl-15738	68	11	catch	catch	VERB
crl-15738	68	12	them	they	PRON
crl-15738	68	13	before	before	SCONJ
crl-15738	68	14	they	they	PRON
crl-15738	68	15	le	le	VERB
crl-15738	68	16	the	the	DET
crl-15738	68	17	library	library	NOUN
crl-15738	68	18	.	.	PUNCT
crl-15738	69	1	not	not	PART
crl-15738	69	2	surprisingly	surprisingly	ADV
crl-15738	69	3	,	,	PUNCT
crl-15738	69	4	the	the	DET
crl-15738	69	5	rate	rate	NOUN
crl-15738	69	6	of	of	ADP
crl-15738	69	7	response	response	NOUN
crl-15738	69	8	improved	improve	VERB
crl-15738	69	9	when	when	SCONJ
crl-15738	69	10	the	the	DET
crl-15738	69	11	undergraduate	undergraduate	NOUN
crl-15738	69	12	students	student	NOUN
crl-15738	69	13	began	begin	VERB
crl-15738	69	14	administering	administer	VERB
crl-15738	69	15	the	the	DET
crl-15738	69	16	survey	survey	NOUN
crl-15738	69	17	.	.	PUNCT
crl-15738	70	1	the	the	DET
crl-15738	70	2	number	number	NOUN
crl-15738	70	3	of	of	ADP
crl-15738	70	4	respondents	respondent	NOUN
crl-15738	70	5	rose	rise	VERB
crl-15738	70	6	from	from	ADP
crl-15738	70	7	an	an	DET
crl-15738	70	8	average	average	NOUN
crl-15738	70	9	of	of	ADP
crl-15738	70	10	1.25	1.25	NUM
crl-15738	70	11	per	per	ADP
crl-15738	70	12	sample	sample	NOUN
crl-15738	70	13	day	day	NOUN
crl-15738	70	14	to	to	ADP
crl-15738	70	15	over	over	ADP
crl-15738	70	16	4.5	4.5	NUM
crl-15738	70	17	per	per	ADP
crl-15738	70	18	sample	sample	NOUN
crl-15738	70	19	day.20	day.20	PRON
crl-15738	70	20	the	the	DET
crl-15738	70	21	assessment	assessment	NOUN
crl-15738	70	22	was	be	AUX
crl-15738	70	23	designed	design	VERB
crl-15738	70	24	to	to	PART
crl-15738	70	25	address	address	VERB
crl-15738	70	26	the	the	DET
crl-15738	70	27	following	follow	VERB
crl-15738	70	28	three	three	NUM
crl-15738	70	29	basic	basic	ADJ
crl-15738	70	30	questions	question	NOUN
crl-15738	70	31	:	:	PUNCT
crl-15738	70	32	1	1	X
crl-15738	70	33	.	.	X
crl-15738	70	34	do	do	AUX
crl-15738	70	35	undergraduate	undergraduate	NOUN
crl-15738	70	36	students	student	NOUN
crl-15738	70	37	perceive	perceive	VERB
crl-15738	70	38	the	the	DET
crl-15738	70	39	reference	reference	NOUN
crl-15738	70	40	staff	staff	NOUN
crl-15738	70	41	as	as	ADP
crl-15738	70	42	being	be	AUX
crl-15738	70	43	friendly	friendly	ADJ
crl-15738	70	44	and	and	CCONJ
crl-15738	70	45	approachable	approachable	ADJ
crl-15738	70	46	?	?	PUNCT
crl-15738	71	1	2	2	X
crl-15738	71	2	.	.	X
crl-15738	71	3	do	do	AUX
crl-15738	71	4	they	they	PRON
crl-15738	71	5	learn	learn	VERB
crl-15738	71	6	something	something	PRON
crl-15738	71	7	during	during	ADP
crl-15738	71	8	the	the	DET
crl-15738	71	9	course	course	NOUN
crl-15738	71	10	of	of	ADP
crl-15738	71	11	the	the	DET
crl-15738	71	12	reference	reference	NOUN
crl-15738	71	13	interaction	interaction	NOUN
crl-15738	71	14	?	?	PUNCT
crl-15738	72	1	3	3	X
crl-15738	72	2	.	.	X
crl-15738	72	3	do	do	AUX
crl-15738	72	4	they	they	PRON
crl-15738	72	5	feel	feel	VERB
crl-15738	72	6	more	more	ADV
crl-15738	72	7	confident	confident	ADJ
crl-15738	72	8	about	about	ADP
crl-15738	72	9	their	their	PRON
crl-15738	72	10	ability	ability	NOUN
crl-15738	72	11	to	to	PART
crl-15738	72	12	independently	independently	ADV
crl-15738	72	13	find	find	VERB
crl-15738	72	14	the	the	DET
crl-15738	72	15	information	information	NOUN
crl-15738	72	16	they	they	PRON
crl-15738	72	17	are	be	AUX
crl-15738	72	18	seeking	seek	VERB
crl-15738	72	19	following	follow	VERB
crl-15738	72	20	the	the	DET
crl-15738	72	21	reference	reference	NOUN
crl-15738	72	22	interaction	interaction	NOUN
crl-15738	72	23	?	?	PUNCT
crl-15738	73	1	various	various	ADJ
crl-15738	73	2	dimensions	dimension	NOUN
crl-15738	73	3	of	of	ADP
crl-15738	73	4	these	these	DET
crl-15738	73	5	three	three	NUM
crl-15738	73	6	outcomes	outcome	NOUN
crl-15738	73	7	were	be	AUX
crl-15738	73	8	measured	measure	VERB
crl-15738	73	9	using	use	VERB
crl-15738	73	10	a	a	DET
crl-15738	73	11	combination	combination	NOUN
crl-15738	73	12	of	of	ADP
crl-15738	73	13	survey	survey	NOUN
crl-15738	73	14	questions	question	NOUN
crl-15738	73	15	(	(	PUNCT
crl-15738	73	16	both	both	CCONJ
crl-15738	73	17	open	open	ADV
crl-15738	73	18	-	-	PUNCT
crl-15738	73	19	ended	ended	ADJ
crl-15738	73	20	and	and	CCONJ
crl-15738	73	21	likert	likert	ADJ
crl-15738	73	22	scale	scale	NOUN
crl-15738	73	23	)	)	PUNCT
crl-15738	73	24	and	and	CCONJ
crl-15738	73	25	follow	follow	VERB
crl-15738	73	26	-	-	PUNCT
crl-15738	73	27	up	up	ADP
crl-15738	73	28	interviews	interview	NOUN
crl-15738	73	29	.	.	PUNCT
crl-15738	74	1	an	an	DET
crl-15738	74	2	iterative	iterative	NOUN
crl-15738	74	3	content	content	NOUN
crl-15738	74	4	analysis	analysis	NOUN
crl-15738	74	5	technique	technique	NOUN
crl-15738	74	6	was	be	AUX
crl-15738	74	7	used	use	VERB
crl-15738	74	8	to	to	PART
crl-15738	74	9	analyze	analyze	VERB
crl-15738	74	10	the	the	DET
crl-15738	74	11	five	five	NUM
crl-15738	74	12	-	-	PUNCT
crl-15738	74	13	interview	interview	NOUN
crl-15738	74	14	transcripts.21	transcripts.21	NOUN
crl-15738	74	15	sas	sas	PROPN
crl-15738	74	16	system	system	NOUN
crl-15738	74	17	for	for	ADP
crl-15738	74	18	windows	window	NOUN
crl-15738	74	19	v8	v8	PROPN
crl-15738	74	20	was	be	AUX
crl-15738	74	21	used	use	VERB
crl-15738	74	22	to	to	PART
crl-15738	74	23	analyze	analyze	VERB
crl-15738	74	24	the	the	DET
crl-15738	74	25	survey	survey	NOUN
crl-15738	74	26	data	datum	NOUN
crl-15738	74	27	.	.	PUNCT
crl-15738	75	1	in	in	ADP
crl-15738	75	2	addition	addition	NOUN
crl-15738	75	3	to	to	ADP
crl-15738	75	4	basic	basic	ADJ
crl-15738	75	5	descriptive	descriptive	ADJ
crl-15738	75	6	statistics	statistic	NOUN
crl-15738	75	7	,	,	PUNCT
crl-15738	75	8	the	the	DET
crl-15738	75	9	strength	strength	NOUN
crl-15738	75	10	of	of	ADP
crl-15738	75	11	the	the	DET
crl-15738	75	12	relationship	relationship	NOUN
crl-15738	75	13	between	between	ADP
crl-15738	75	14	the	the	DET
crl-15738	75	15	variables	variable	NOUN
crl-15738	75	16	associated	associate	VERB
crl-15738	75	17	with	with	ADP
crl-15738	75	18	the	the	DET
crl-15738	75	19	likert	likert	ADJ
crl-15738	75	20	scale	scale	NOUN
crl-15738	75	21	survey	survey	NOUN
crl-15738	75	22	questions	question	NOUN
crl-15738	75	23	was	be	AUX
crl-15738	75	24	examined	examine	VERB
crl-15738	75	25	using	use	VERB
crl-15738	75	26	the	the	DET
crl-15738	75	27	pearson	pearson	NOUN
crl-15738	75	28	correlation	correlation	NOUN
crl-15738	75	29	coefficient	coefficient	NOUN
crl-15738	75	30	.	.	PUNCT
crl-15738	76	1	the	the	DET
crl-15738	76	2	authors	author	NOUN
crl-15738	76	3	also	also	ADV
crl-15738	76	4	explored	explore	VERB
crl-15738	76	5	the	the	DET
crl-15738	76	6	explanatory	explanatory	ADJ
crl-15738	76	7	power	power	NOUN
crl-15738	76	8	of	of	ADP
crl-15738	76	9	a	a	DET
crl-15738	76	10	multivariable	multivariable	ADJ
crl-15738	76	11	model	model	NOUN
crl-15738	76	12	of	of	ADP
crl-15738	76	13	the	the	DET
crl-15738	76	14	factors	factor	NOUN
crl-15738	76	15	predicting	predict	VERB
crl-15738	76	16	undergraduate	undergraduate	NOUN
crl-15738	76	17	student	student	NOUN
crl-15738	76	18	confidence	confidence	NOUN
crl-15738	76	19	following	follow	VERB
crl-15738	76	20	the	the	DET
crl-15738	76	21	reference	reference	NOUN
crl-15738	76	22	transaction	transaction	NOUN
crl-15738	76	23	using	use	VERB
crl-15738	76	24	a	a	DET
crl-15738	76	25	multiple	multiple	ADJ
crl-15738	76	26	regression	regression	NOUN
crl-15738	76	27	model	model	NOUN
crl-15738	76	28	.	.	PUNCT
crl-15738	77	1	for	for	ADP
crl-15738	77	2	all	all	DET
crl-15738	77	3	statistical	statistical	ADJ
crl-15738	77	4	tests	test	NOUN
crl-15738	77	5	,	,	PUNCT
crl-15738	77	6	p	p	NOUN
crl-15738	77	7	-	-	PUNCT
crl-15738	77	8	values	value	NOUN
crl-15738	77	9	less	less	ADJ
crl-15738	77	10	than	than	ADP
crl-15738	77	11	0.05	0.05	NUM
crl-15738	77	12	were	be	AUX
crl-15738	77	13	considered	consider	VERB
crl-15738	77	14	significant	significant	ADJ
crl-15738	77	15	.	.	PUNCT
crl-15738	78	1	results	result	NOUN
crl-15738	78	2	and	and	CCONJ
crl-15738	78	3	discussion	discussion	NOUN
crl-15738	78	4	survey	survey	NOUN
crl-15738	78	5	sixty	sixty	NUM
crl-15738	78	6	-	-	PUNCT
crl-15738	78	7	nine	nine	NUM
crl-15738	78	8	undergraduates	undergraduate	NOUN
crl-15738	78	9	responded	respond	VERB
crl-15738	78	10	to	to	ADP
crl-15738	78	11	the	the	DET
crl-15738	78	12	survey	survey	NOUN
crl-15738	78	13	(	(	PUNCT
crl-15738	78	14	49	49	NUM
crl-15738	78	15	print	print	NOUN
crl-15738	78	16	and	and	CCONJ
crl-15738	78	17	20	20	NUM
crl-15738	78	18	online	online	ADJ
crl-15738	78	19	)	)	PUNCT
crl-15738	78	20	.	.	PUNCT
crl-15738	79	1	the	the	DET
crl-15738	79	2	preference	preference	NOUN
crl-15738	79	3	for	for	ADP
crl-15738	79	4	print	print	NOUN
crl-15738	79	5	surveys	survey	NOUN
crl-15738	79	6	was	be	AUX
crl-15738	79	7	unexpected	unexpected	ADJ
crl-15738	79	8	but	but	CCONJ
crl-15738	79	9	may	may	AUX
crl-15738	79	10	be	be	AUX
crl-15738	79	11	explained	explain	VERB
crl-15738	79	12	by	by	ADP
crl-15738	79	13	the	the	DET
crl-15738	79	14	fact	fact	NOUN
crl-15738	79	15	that	that	SCONJ
crl-15738	79	16	the	the	DET
crl-15738	79	17	respondents	respondent	NOUN
crl-15738	79	18	could	could	AUX
crl-15738	79	19	clearly	clearly	ADV
crl-15738	79	20	see	see	VERB
crl-15738	79	21	that	that	SCONJ
crl-15738	79	22	the	the	DET
crl-15738	79	23	survey	survey	NOUN
crl-15738	79	24	was	be	AUX
crl-15738	79	25	quite	quite	ADV
crl-15738	79	26	brief	brief	ADJ
crl-15738	79	27	with	with	ADP
crl-15738	79	28	the	the	DET
crl-15738	79	29	print	print	NOUN
crl-15738	79	30	version	version	NOUN
crl-15738	79	31	.	.	PUNCT
crl-15738	80	1	on	on	ADP
crl-15738	80	2	one	one	NUM
crl-15738	80	3	occasion	occasion	NOUN
crl-15738	80	4	,	,	PUNCT
crl-15738	80	5	in	in	ADP
crl-15738	80	6	fact	fact	NOUN
crl-15738	80	7	,	,	PUNCT
crl-15738	80	8	a	a	DET
crl-15738	80	9	student	student	NOUN
crl-15738	80	10	who	who	PRON
crl-15738	80	11	had	have	AUX
crl-15738	80	12	declined	decline	VERB
crl-15738	80	13	to	to	PART
crl-15738	80	14	complete	complete	VERB
crl-15738	80	15	the	the	DET
crl-15738	80	16	survey	survey	NOUN
crl-15738	80	17	online	online	ADV
crl-15738	80	18	changed	change	VERB
crl-15738	80	19	her	her	PRON
crl-15738	80	20	mind	mind	NOUN
crl-15738	80	21	when	when	SCONJ
crl-15738	80	22	shown	show	VERB
crl-15738	80	23	the	the	DET
crl-15738	80	24	print	print	NOUN
crl-15738	80	25	version	version	NOUN
crl-15738	80	26	,	,	PUNCT
crl-15738	80	27	commenting	comment	VERB
crl-15738	80	28	,	,	PUNCT
crl-15738	80	29	“	"	PUNCT
crl-15738	80	30	well	well	INTJ
crl-15738	80	31	,	,	PUNCT
crl-15738	80	32	if	if	SCONJ
crl-15738	80	33	that	that	PRON
crl-15738	80	34	’s	’	VERB
crl-15738	80	35	all	all	PRON
crl-15738	80	36	there	there	PRON
crl-15738	80	37	is	be	VERB
crl-15738	80	38	to	to	ADP
crl-15738	80	39	it	it	PRON
crl-15738	80	40	,	,	PUNCT
crl-15738	80	41	i	i	PRON
crl-15738	80	42	can	can	AUX
crl-15738	80	43	do	do	VERB
crl-15738	80	44	it	it	PRON
crl-15738	80	45	.	.	PUNCT
crl-15738	80	46	”	"	PUNCT
crl-15738	81	1	profile	profile	NOUN
crl-15738	81	2	of	of	ADP
crl-15738	81	3	the	the	DET
crl-15738	81	4	undergraduate	undergraduate	NOUN
crl-15738	81	5	user	user	NOUN
crl-15738	81	6	the	the	DET
crl-15738	81	7	majority	majority	NOUN
crl-15738	81	8	of	of	ADP
crl-15738	81	9	the	the	DET
crl-15738	81	10	undergraduates	undergraduate	NOUN
crl-15738	81	11	responding	respond	VERB
crl-15738	81	12	to	to	ADP
crl-15738	81	13	the	the	DET
crl-15738	81	14	survey	survey	NOUN
crl-15738	81	15	(	(	PUNCT
crl-15738	81	16	62.3	62.3	NUM
crl-15738	81	17	%	%	NOUN
crl-15738	81	18	,	,	PUNCT
crl-15738	81	19	n	n	PROPN
crl-15738	81	20	=	=	SYM
crl-15738	81	21	43	43	NUM
crl-15738	81	22	)	)	PUNCT
crl-15738	81	23	majored	major	VERB
crl-15738	81	24	in	in	ADP
crl-15738	81	25	a	a	DET
crl-15738	81	26	social	social	ADJ
crl-15738	81	27	science	science	NOUN
crl-15738	81	28	discipline	discipline	NOUN
crl-15738	81	29	that	that	PRON
crl-15738	81	30	fell	fall	VERB
crl-15738	81	31	within	within	ADP
crl-15738	81	32	the	the	DET
crl-15738	81	33	officially	officially	ADV
crl-15738	81	34	designated	designate	VERB
crl-15738	81	35	purview	purview	NOUN
crl-15738	81	36	of	of	ADP
crl-15738	81	37	the	the	DET
crl-15738	81	38	essl	essl	ADJ
crl-15738	81	39	(	(	PUNCT
crl-15738	81	40	figure	figure	NOUN
crl-15738	81	41	1	1	NUM
crl-15738	81	42	)	)	PUNCT
crl-15738	81	43	,	,	PUNCT
crl-15738	81	44	and	and	CCONJ
crl-15738	81	45	most	most	ADJ
crl-15738	81	46	came	come	VERB
crl-15738	81	47	from	from	ADP
crl-15738	81	48	the	the	DET
crl-15738	81	49	largest	large	ADJ
crl-15738	81	50	departments	department	NOUN
crl-15738	81	51	served	serve	VERB
crl-15738	81	52	:	:	PUNCT
crl-15738	81	53	education	education	NOUN
crl-15738	81	54	(	(	PUNCT
crl-15738	81	55	29.0	29.0	NUM
crl-15738	81	56	%	%	NOUN
crl-15738	81	57	,	,	PUNCT
crl-15738	81	58	n	n	NOUN
crl-15738	81	59	=	=	SYM
crl-15738	81	60	20	20	NUM
crl-15738	81	61	)	)	PUNCT
crl-15738	81	62	and	and	CCONJ
crl-15738	81	63	psychology	psychology	NOUN
crl-15738	81	64	(	(	PUNCT
crl-15738	81	65	21.7	21.7	NUM
crl-15738	81	66	%	%	NOUN
crl-15738	81	67	,	,	PUNCT
crl-15738	81	68	n	n	NOUN
crl-15738	81	69	=	=	NUM
crl-15738	81	70	15	15	NUM
crl-15738	81	71	)	)	PUNCT
crl-15738	81	72	.	.	PUNCT
crl-15738	82	1	another	another	DET
crl-15738	82	2	34.8	34.8	NUM
crl-15738	82	3	percent	percent	NOUN
crl-15738	82	4	(	(	PUNCT
crl-15738	82	5	n	n	NOUN
crl-15738	82	6	=	=	SYM
crl-15738	82	7	24	24	NUM
crl-15738	82	8	)	)	PUNCT
crl-15738	82	9	of	of	ADP
crl-15738	82	10	students	student	NOUN
crl-15738	82	11	came	come	VERB
crl-15738	82	12	from	from	ADP
crl-15738	82	13	a	a	DET
crl-15738	82	14	wide	wide	ADJ
crl-15738	82	15	variety	variety	NOUN
crl-15738	82	16	of	of	ADP
crl-15738	82	17	majors	major	NOUN
crl-15738	82	18	,	,	PUNCT
crl-15738	82	19	including	include	VERB
crl-15738	82	20	afro	afro	NOUN
crl-15738	82	21	-	-	PUNCT
crl-15738	82	22	american	american	ADJ
crl-15738	82	23	studies	study	NOUN
crl-15738	82	24	,	,	PUNCT
crl-15738	82	25	biology	biology	NOUN
crl-15738	82	26	,	,	PUNCT
crl-15738	82	27	figure	figure	VERB
crl-15738	82	28	1	1	NUM
crl-15738	82	29	major	major	ADJ
crl-15738	82	30	disciplines	discipline	NOUN
crl-15738	82	31	of	of	ADP
crl-15738	82	32	undergraduate	undergraduate	ADJ
crl-15738	82	33	survey	survey	NOUN
crl-15738	82	34	respondents	respondent	NOUN
crl-15738	82	35	psychology	psychology	NOUN
crl-15738	82	36	other	other	ADJ
crl-15738	82	37	/	/	SYM
crl-15738	82	38	undeclared	undeclared	ADJ
crl-15738	82	39	education	education	NOUN
crl-15738	82	40	anthropology	anthropology	NOUN
crl-15738	82	41	speech	speech	NOUN
crl-15738	82	42	comm	comm	NOUN
crl-15738	82	43	political	political	ADJ
crl-15738	82	44	science	science	NOUN
crl-15738	82	45	http	http	NOUN
crl-15738	82	46	:	:	PUNCT
crl-15738	82	47	transcripts.21	transcripts.21	VERB
crl-15738	82	48	the	the	DET
crl-15738	82	49	impact	impact	NOUN
crl-15738	82	50	of	of	ADP
crl-15738	82	51	reference	reference	NOUN
crl-15738	82	52	services	service	NOUN
crl-15738	82	53	provided	provide	VERB
crl-15738	82	54	to	to	PART
crl-15738	82	55	undergraduate	undergraduate	VERB
crl-15738	82	56	students	student	NOUN
crl-15738	82	57	329	329	NUM
crl-15738	82	58	figure	figure	NOUN
crl-15738	82	59	2	2	NUM
crl-15738	82	60	year	year	NOUN
crl-15738	82	61	in	in	ADP
crl-15738	82	62	school	school	NOUN
crl-15738	82	63	of	of	ADP
crl-15738	82	64	survey	survey	NOUN
crl-15738	82	65	respondents	respondent	NOUN
crl-15738	82	66	0	0	NUM
crl-15738	82	67	5	5	NUM
crl-15738	82	68	10	10	NUM
crl-15738	82	69	15	15	NUM
crl-15738	82	70	20	20	NUM
crl-15738	82	71	25	25	NUM
crl-15738	82	72	30	30	NUM
crl-15738	82	73	35	35	NUM
crl-15738	82	74	p	p	NOUN
crl-15738	82	75	er	er	INTJ
crl-15738	82	76	ce	ce	PROPN
crl-15738	82	77	n	n	PROPN
crl-15738	82	78	t	t	PROPN
crl-15738	82	79	freshman	freshman	NOUN
crl-15738	82	80	sophomore	sophomore	NOUN
crl-15738	82	81	junior	junior	ADJ
crl-15738	82	82	senior	senior	ADJ
crl-15738	82	83	business	business	NOUN
crl-15738	82	84	administration	administration	NOUN
crl-15738	82	85	,	,	PUNCT
crl-15738	82	86	engineering	engineering	NOUN
crl-15738	82	87	,	,	PUNCT
crl-15738	82	88	and	and	CCONJ
crl-15738	82	89	premed	preme	VERB
crl-15738	82	90	.	.	PUNCT
crl-15738	83	1	the	the	DET
crl-15738	83	2	remaining	remain	VERB
crl-15738	83	3	2.9	2.9	NUM
crl-15738	83	4	percent	percent	NOUN
crl-15738	83	5	(	(	PUNCT
crl-15738	83	6	n	n	NOUN
crl-15738	83	7	=	=	SYM
crl-15738	83	8	2	2	NUM
crl-15738	83	9	)	)	PUNCT
crl-15738	83	10	were	be	AUX
crl-15738	83	11	undeclared	undeclare	VERB
crl-15738	83	12	.	.	PUNCT
crl-15738	84	1	this	this	PRON
crl-15738	84	2	confirms	confirm	VERB
crl-15738	84	3	the	the	DET
crl-15738	84	4	authors	author	NOUN
crl-15738	84	5	’	'	PUNCT
crl-15738	84	6	long	long	ADV
crl-15738	84	7	-	-	PUNCT
crl-15738	84	8	standing	stand	VERB
crl-15738	84	9	assumption	assumption	NOUN
crl-15738	84	10	that	that	SCONJ
crl-15738	84	11	although	although	SCONJ
crl-15738	84	12	most	most	ADJ
crl-15738	84	13	of	of	ADP
crl-15738	84	14	the	the	DET
crl-15738	84	15	undergraduates	undergraduate	NOUN
crl-15738	84	16	using	use	VERB
crl-15738	84	17	the	the	DET
crl-15738	84	18	essl	essl	ADJ
crl-15738	84	19	major	major	NOUN
crl-15738	84	20	in	in	ADP
crl-15738	84	21	education	education	NOUN
crl-15738	84	22	or	or	CCONJ
crl-15738	84	23	one	one	NUM
crl-15738	84	24	of	of	ADP
crl-15738	84	25	the	the	DET
crl-15738	84	26	social	social	ADJ
crl-15738	84	27	science	science	NOUN
crl-15738	84	28	disciplines	discipline	NOUN
crl-15738	84	29	,	,	PUNCT
crl-15738	84	30	the	the	DET
crl-15738	84	31	library	library	NOUN
crl-15738	84	32	also	also	ADV
crl-15738	84	33	serves	serve	VERB
crl-15738	84	34	a	a	DET
crl-15738	84	35	significant	significant	ADJ
crl-15738	84	36	number	number	NOUN
crl-15738	84	37	of	of	ADP
crl-15738	84	38	students	student	NOUN
crl-15738	84	39	from	from	ADP
crl-15738	84	40	across	across	ADP
crl-15738	84	41	campus	campus	NOUN
crl-15738	84	42	.	.	PUNCT
crl-15738	85	1	the	the	DET
crl-15738	85	2	majority	majority	NOUN
crl-15738	85	3	of	of	ADP
crl-15738	85	4	respondents	respondent	NOUN
crl-15738	85	5	were	be	AUX
crl-15738	85	6	juniors	junior	NOUN
crl-15738	85	7	(	(	PUNCT
crl-15738	85	8	34.8	34.8	NUM
crl-15738	85	9	%	%	NOUN
crl-15738	85	10	,	,	PUNCT
crl-15738	85	11	n	n	NOUN
crl-15738	85	12	=	=	SYM
crl-15738	85	13	24	24	NUM
crl-15738	85	14	)	)	PUNCT
crl-15738	85	15	and	and	CCONJ
crl-15738	85	16	seniors	senior	NOUN
crl-15738	85	17	(	(	PUNCT
crl-15738	85	18	33.3	33.3	NUM
crl-15738	85	19	%	%	NOUN
crl-15738	85	20	,	,	PUNCT
crl-15738	85	21	n	n	NOUN
crl-15738	85	22	=	=	SYM
crl-15738	85	23	23	23	NUM
crl-15738	85	24	)	)	PUNCT
crl-15738	85	25	,	,	PUNCT
crl-15738	85	26	as	as	SCONJ
crl-15738	85	27	shown	show	VERB
crl-15738	85	28	in	in	ADP
crl-15738	85	29	figure	figure	NOUN
crl-15738	85	30	2	2	NUM
crl-15738	85	31	.	.	PUNCT
crl-15738	86	1	in	in	ADP
crl-15738	86	2	contrast	contrast	NOUN
crl-15738	86	3	,	,	PUNCT
crl-15738	86	4	freshmen	freshman	NOUN
crl-15738	86	5	(	(	PUNCT
crl-15738	86	6	24.6	24.6	NUM
crl-15738	86	7	%	%	NOUN
crl-15738	86	8	,	,	PUNCT
crl-15738	86	9	n	n	PROPN
crl-15738	86	10	=	=	SYM
crl-15738	86	11	17	17	NUM
crl-15738	86	12	)	)	PUNCT
crl-15738	86	13	and	and	CCONJ
crl-15738	86	14	sophomores	sophomore	NOUN
crl-15738	86	15	(	(	PUNCT
crl-15738	86	16	7.2	7.2	NUM
crl-15738	86	17	%	%	NOUN
crl-15738	86	18	,	,	PUNCT
crl-15738	86	19	n	n	NOUN
crl-15738	86	20	=	=	SYM
crl-15738	86	21	5	5	X
crl-15738	86	22	)	)	PUNCT
crl-15738	86	23	are	be	AUX
crl-15738	86	24	probably	probably	ADV
crl-15738	86	25	more	more	ADV
crl-15738	86	26	likely	likely	ADJ
crl-15738	86	27	to	to	PART
crl-15738	86	28	use	use	VERB
crl-15738	86	29	the	the	DET
crl-15738	86	30	undergraduate	undergraduate	ADJ
crl-15738	86	31	library	library	NOUN
crl-15738	86	32	as	as	ADP
crl-15738	86	33	their	their	PRON
crl-15738	86	34	primary	primary	ADJ
crl-15738	86	35	library	library	NOUN
crl-15738	86	36	.	.	PUNCT
crl-15738	87	1	the	the	DET
crl-15738	87	2	fairly	fairly	ADV
crl-15738	87	3	large	large	ADJ
crl-15738	87	4	contingent	contingent	NOUN
crl-15738	87	5	of	of	ADP
crl-15738	87	6	freshmen	freshman	NOUN
crl-15738	87	7	and	and	CCONJ
crl-15738	87	8	non	non	ADJ
crl-15738	87	9	–	–	ADJ
crl-15738	87	10	social	social	ADJ
crl-15738	87	11	scientists	scientist	NOUN
crl-15738	87	12	might	might	AUX
crl-15738	87	13	be	be	AUX
crl-15738	87	14	partially	partially	ADV
crl-15738	87	15	explained	explain	VERB
crl-15738	87	16	by	by	ADP
crl-15738	87	17	the	the	DET
crl-15738	87	18	university	university	NOUN
crl-15738	87	19	’s	’s	PART
crl-15738	87	20	rhetoric	rhetoric	NOUN
crl-15738	87	21	requirement	requirement	NOUN
crl-15738	87	22	,	,	PUNCT
crl-15738	87	23	frequently	frequently	ADV
crl-15738	87	24	completed	complete	VERB
crl-15738	87	25	during	during	ADP
crl-15738	87	26	the	the	DET
crl-15738	87	27	freshman	freshman	NOUN
crl-15738	87	28	year	year	NOUN
crl-15738	87	29	,	,	PUNCT
crl-15738	87	30	for	for	ADP
crl-15738	87	31	which	which	PRON
crl-15738	87	32	many	many	ADJ
crl-15738	87	33	students	student	NOUN
crl-15738	87	34	seem	seem	VERB
crl-15738	87	35	to	to	PART
crl-15738	87	36	choose	choose	VERB
crl-15738	87	37	to	to	PART
crl-15738	87	38	write	write	VERB
crl-15738	87	39	on	on	ADP
crl-15738	87	40	topics	topic	NOUN
crl-15738	87	41	related	relate	VERB
crl-15738	87	42	to	to	ADP
crl-15738	87	43	social	social	ADJ
crl-15738	87	44	issues	issue	NOUN
crl-15738	87	45	.	.	PUNCT
crl-15738	88	1	most	most	ADJ
crl-15738	88	2	of	of	ADP
crl-15738	88	3	the	the	DET
crl-15738	88	4	respondents	respondent	NOUN
crl-15738	88	5	were	be	AUX
crl-15738	88	6	regular	regular	ADJ
crl-15738	88	7	users	user	NOUN
crl-15738	88	8	of	of	ADP
crl-15738	88	9	the	the	DET
crl-15738	88	10	e	e	PROPN
crl-15738	88	11	s	s	PROPN
crl-15738	88	12	s	s	PROPN
crl-15738	88	13	l	l	NOUN
crl-15738	88	14	,	,	PUNCT
crl-15738	88	15	w	w	VERB
crl-15738	88	16	i	i	PRON
crl-15738	88	17	t	t	PROPN
crl-15738	88	18	h	h	NOUN
crl-15738	88	19	a	a	DET
crl-15738	88	20	l	l	NOUN
crl-15738	88	21	m	m	VERB
crl-15738	88	22	o	o	NOUN
crl-15738	88	23	s	s	AUX
crl-15738	88	24	t	t	X
crl-15738	88	25	h	h	NOUN
crl-15738	88	26	a	a	DET
crl-15738	88	27	l	l	NOUN
crl-15738	88	28	f	f	X
crl-15738	88	29	(	(	PUNCT
crl-15738	88	30	46.4	46.4	NUM
crl-15738	88	31	%	%	NOUN
crl-15738	88	32	,	,	PUNCT
crl-15738	88	33	n	n	NOUN
crl-15738	88	34	=	=	SYM
crl-15738	88	35	32	32	NUM
crl-15738	88	36	)	)	PUNCT
crl-15738	88	37	reporting	report	VERB
crl-15738	88	38	that	that	SCONJ
crl-15738	88	39	they	they	PRON
crl-15738	88	40	had	have	AUX
crl-15738	88	41	visited	visit	VERB
crl-15738	88	42	the	the	DET
crl-15738	88	43	library	library	NOUN
crl-15738	88	44	on	on	ADP
crl-15738	88	45	a	a	DET
crl-15738	88	46	weekly	weekly	ADJ
crl-15738	88	47	basis	basis	NOUN
crl-15738	88	48	during	during	ADP
crl-15738	88	49	the	the	DET
crl-15738	88	50	semester	semester	NOUN
crl-15738	88	51	of	of	ADP
crl-15738	88	52	the	the	DET
crl-15738	88	53	study	study	NOUN
crl-15738	88	54	.	.	PUNCT
crl-15738	89	1	(	(	PUNCT
crl-15738	89	2	see	see	VERB
crl-15738	89	3	figure	figure	NOUN
crl-15738	89	4	3	3	NUM
crl-15738	89	5	.	.	PUNCT
crl-15738	89	6	)	)	PUNCT
crl-15738	90	1	another	another	DET
crl-15738	90	2	14.4	14.4	NUM
crl-15738	90	3	percent	percent	NOUN
crl-15738	90	4	(	(	PUNCT
crl-15738	90	5	n	n	NOUN
crl-15738	90	6	=	=	SYM
crl-15738	90	7	10	10	NUM
crl-15738	90	8	)	)	PUNCT
crl-15738	90	9	)	)	PUNCT
crl-15738	90	10	reported	report	VERB
crl-15738	90	11	that	that	SCONJ
crl-15738	90	12	they	they	PRON
crl-15738	90	13	visited	visit	VERB
crl-15738	90	14	several	several	ADJ
crl-15738	90	15	days	day	NOUN
crl-15738	90	16	per	per	ADP
crl-15738	90	17	week	week	NOUN
crl-15738	90	18	or	or	CCONJ
crl-15738	90	19	daily	daily	NOUN
crl-15738	90	20	.	.	PUNCT
crl-15738	91	1	however	however	ADV
crl-15738	91	2	,	,	PUNCT
crl-15738	91	3	17.4	17.4	NUM
crl-15738	91	4	percent	percent	NOUN
crl-15738	91	5	(	(	PUNCT
crl-15738	91	6	n	n	NOUN
crl-15738	91	7	=	=	SYM
crl-15738	91	8	12	12	NUM
crl-15738	91	9	)	)	PUNCT
crl-15738	91	10	reported	report	VERB
crl-15738	91	11	that	that	SCONJ
crl-15738	91	12	the	the	DET
crl-15738	91	13	reference	reference	NOUN
crl-15738	91	14	transaction	transaction	NOUN
crl-15738	91	15	took	take	VERB
crl-15738	91	16	place	place	NOUN
crl-15738	91	17	during	during	ADP
crl-15738	91	18	their	their	PRON
crl-15738	91	19	first	first	ADJ
crl-15738	91	20	visit	visit	NOUN
crl-15738	91	21	to	to	ADP
crl-15738	91	22	this	this	DET
crl-15738	91	23	library	library	NOUN
crl-15738	91	24	.	.	PUNCT
crl-15738	92	1	the	the	DET
crl-15738	92	2	responses	response	NOUN
crl-15738	92	3	to	to	ADP
crl-15738	92	4	the	the	DET
crl-15738	92	5	question	question	NOUN
crl-15738	92	6	“	"	PUNCT
crl-15738	92	7	why	why	SCONJ
crl-15738	92	8	did	do	AUX
crl-15738	92	9	you	you	PRON
crl-15738	92	10	come	come	VERB
crl-15738	92	11	to	to	ADP
crl-15738	92	12	the	the	DET
crl-15738	92	13	education	education	NOUN
crl-15738	92	14	and	and	CCONJ
crl-15738	92	15	social	social	ADJ
crl-15738	92	16	science	science	NOUN
crl-15738	92	17	library	library	NOUN
crl-15738	92	18	today	today	NOUN
crl-15738	92	19	?	?	PUNCT
crl-15738	92	20	”	"	PUNCT
crl-15738	92	21	are	be	AUX
crl-15738	92	22	listed	list	VERB
crl-15738	92	23	in	in	ADP
crl-15738	92	24	table	table	NOUN
crl-15738	92	25	1	1	NUM
crl-15738	92	26	.	.	PUNCT
crl-15738	93	1	respondents	respondent	NOUN
crl-15738	93	2	could	could	AUX
crl-15738	93	3	select	select	VERB
crl-15738	93	4	more	more	ADJ
crl-15738	93	5	than	than	ADP
crl-15738	93	6	one	one	NUM
crl-15738	93	7	option	option	NOUN
crl-15738	93	8	.	.	PUNCT
crl-15738	94	1	most	most	ADJ
crl-15738	94	2	people	people	NOUN
crl-15738	94	3	indicated	indicate	VERB
crl-15738	94	4	that	that	SCONJ
crl-15738	94	5	they	they	PRON
crl-15738	94	6	had	have	AUX
crl-15738	94	7	come	come	VERB
crl-15738	94	8	to	to	PART
crl-15738	94	9	look	look	VERB
crl-15738	94	10	for	for	ADP
crl-15738	94	11	an	an	DET
crl-15738	94	12	article	article	NOUN
crl-15738	94	13	(	(	PUNCT
crl-15738	94	14	50.7	50.7	NUM
crl-15738	94	15	%	%	NOUN
crl-15738	94	16	,	,	PUNCT
crl-15738	94	17	n	n	NOUN
crl-15738	94	18	=	=	SYM
crl-15738	94	19	35	35	NUM
crl-15738	94	20	)	)	PUNCT
crl-15738	94	21	and/or	and/or	CCONJ
crl-15738	94	22	a	a	DET
crl-15738	94	23	book	book	NOUN
crl-15738	94	24	(	(	PUNCT
crl-15738	94	25	47.8	47.8	NUM
crl-15738	94	26	%	%	NOUN
crl-15738	94	27	,	,	PUNCT
crl-15738	94	28	n	n	NOUN
crl-15738	94	29	=	=	SYM
crl-15738	94	30	33	33	NUM
crl-15738	94	31	)	)	PUNCT
crl-15738	94	32	.	.	PUNCT
crl-15738	95	1	“	"	PUNCT
crl-15738	95	2	browsing	browse	VERB
crl-15738	95	3	journals	journal	NOUN
crl-15738	95	4	”	"	PUNCT
crl-15738	95	5	(	(	PUNCT
crl-15738	95	6	29.0	29.0	NUM
crl-15738	95	7	%	%	NOUN
crl-15738	95	8	,	,	PUNCT
crl-15738	95	9	n	n	NOUN
crl-15738	95	10	=	=	SYM
crl-15738	95	11	20	20	NUM
crl-15738	95	12	)	)	PUNCT
crl-15738	95	13	was	be	AUX
crl-15738	95	14	the	the	DET
crl-15738	95	15	third	third	ADJ
crl-15738	95	16	most	most	ADV
crl-15738	95	17	frequent	frequent	ADJ
crl-15738	95	18	response	response	NOUN
crl-15738	95	19	.	.	PUNCT
crl-15738	96	1	the	the	DET
crl-15738	96	2	two	two	NUM
crl-15738	96	3	people	people	NOUN
crl-15738	96	4	(	(	PUNCT
crl-15738	96	5	2.9	2.9	NUM
crl-15738	96	6	%	%	NOUN
crl-15738	96	7	)	)	PUNCT
crl-15738	96	8	answering	answer	VERB
crl-15738	96	9	“	"	PUNCT
crl-15738	96	10	other	other	ADJ
crl-15738	96	11	”	"	PUNCT
crl-15738	96	12	indicated	indicate	VERB
crl-15738	96	13	that	that	SCONJ
crl-15738	96	14	they	they	PRON
crl-15738	96	15	were	be	AUX
crl-15738	96	16	there	there	ADV
crl-15738	96	17	to	to	PART
crl-15738	96	18	return	return	VERB
crl-15738	96	19	or	or	CCONJ
crl-15738	96	20	renew	renew	VERB
crl-15738	96	21	a	a	DET
crl-15738	96	22	book	book	NOUN
crl-15738	96	23	.	.	PUNCT
crl-15738	97	1	similarly	similarly	ADV
crl-15738	97	2	,	,	PUNCT
crl-15738	97	3	the	the	DET
crl-15738	97	4	top	top	ADJ
crl-15738	97	5	responses	response	NOUN
crl-15738	97	6	to	to	ADP
crl-15738	97	7	“	"	PUNCT
crl-15738	97	8	why	why	SCONJ
crl-15738	97	9	did	do	AUX
crl-15738	97	10	you	you	PRON
crl-15738	97	11	ask	ask	VERB
crl-15738	97	12	the	the	DET
crl-15738	97	13	person	person	NOUN
crl-15738	97	14	at	at	ADP
crl-15738	97	15	the	the	DET
crl-15738	97	16	reference	reference	NOUN
crl-15738	97	17	desk	desk	NOUN
crl-15738	97	18	for	for	ADP
crl-15738	97	19	assistance	assistance	NOUN
crl-15738	97	20	?	?	PUNCT
crl-15738	97	21	”	"	PUNCT
crl-15738	97	22	were	be	AUX
crl-15738	97	23	“	"	PUNCT
crl-15738	97	24	help	help	AUX
crl-15738	97	25	finding	find	VERB
crl-15738	97	26	articles	article	NOUN
crl-15738	97	27	”	"	PUNCT
crl-15738	97	28	(	(	PUNCT
crl-15738	97	29	44.9	44.9	NUM
crl-15738	97	30	%	%	NOUN
crl-15738	97	31	,	,	PUNCT
crl-15738	97	32	n	n	NOUN
crl-15738	97	33	=	=	SYM
crl-15738	97	34	31	31	NUM
crl-15738	97	35	)	)	PUNCT
crl-15738	97	36	or	or	CCONJ
crl-15738	97	37	“	"	PUNCT
crl-15738	97	38	help	help	AUX
crl-15738	97	39	figure	figure	VERB
crl-15738	97	40	3	3	NUM
crl-15738	97	41	frequency	frequency	NOUN
crl-15738	97	42	of	of	ADP
crl-15738	97	43	visits	visit	NOUN
crl-15738	97	44	during	during	ADP
crl-15738	97	45	the	the	DET
crl-15738	97	46	semester	semester	NOUN
crl-15738	97	47	of	of	ADP
crl-15738	97	48	the	the	DET
crl-15738	97	49	study	study	NOUN
crl-15738	97	50	0	0	NUM
crl-15738	97	51	10	10	NUM
crl-15738	97	52	20	20	NUM
crl-15738	97	53	30	30	NUM
crl-15738	97	54	40	40	NUM
crl-15738	97	55	first	first	ADJ
crl-15738	97	56	visit	visit	NOUN
crl-15738	97	57	occasionally	occasionally	ADV
crl-15738	97	58	weekly	weekly	ADJ
crl-15738	97	59	several	several	ADJ
crl-15738	97	60	days	day	NOUN
crl-15738	97	61	per	per	ADP
crl-15738	97	62	week	week	NOUN
crl-15738	97	63	everyday	everyday	ADJ
crl-15738	97	64	percent	percent	NOUN
crl-15738	97	65	50	50	NUM
crl-15738	97	66	330	330	NUM
crl-15738	97	67	college	college	NOUN
crl-15738	97	68	&	&	CCONJ
crl-15738	97	69	research	research	PROPN
crl-15738	97	70	libraries	library	NOUN
crl-15738	97	71	july	july	PROPN
crl-15738	97	72	2005	2005	NUM
crl-15738	97	73	finding	finding	NOUN
crl-15738	97	74	books	book	NOUN
crl-15738	97	75	”	"	PUNCT
crl-15738	97	76	(	(	PUNCT
crl-15738	97	77	39.1	39.1	NUM
crl-15738	97	78	%	%	NOUN
crl-15738	97	79	,	,	PUNCT
crl-15738	97	80	n	n	NOUN
crl-15738	97	81	=	=	SYM
crl-15738	97	82	27	27	NUM
crl-15738	97	83	)	)	PUNCT
crl-15738	97	84	and	and	CCONJ
crl-15738	97	85	“	"	PUNCT
crl-15738	97	86	help	help	VERB
crl-15738	97	87	using	use	VERB
crl-15738	97	88	databases	database	NOUN
crl-15738	97	89	or	or	CCONJ
crl-15738	97	90	e	e	NOUN
crl-15738	97	91	-	-	NOUN
crl-15738	97	92	journals	journal	NOUN
crl-15738	97	93	”	"	PUNCT
crl-15738	97	94	(	(	PUNCT
crl-15738	97	95	20.3	20.3	NUM
crl-15738	97	96	%	%	NOUN
crl-15738	97	97	,	,	PUNCT
crl-15738	97	98	n	n	NOUN
crl-15738	97	99	=	=	SYM
crl-15738	97	100	14	14	NUM
crl-15738	97	101	)	)	PUNCT
crl-15738	97	102	.	.	PUNCT
crl-15738	98	1	(	(	PUNCT
crl-15738	98	2	see	see	VERB
crl-15738	98	3	table	table	NOUN
crl-15738	98	4	2	2	NUM
crl-15738	98	5	.	.	PUNCT
crl-15738	98	6	)	)	PUNCT
crl-15738	99	1	three	three	NUM
crl-15738	99	2	of	of	ADP
crl-15738	99	3	the	the	DET
crl-15738	99	4	six	six	NUM
crl-15738	99	5	people	people	NOUN
crl-15738	99	6	answering	answer	VERB
crl-15738	99	7	“	"	PUNCT
crl-15738	99	8	other	other	ADJ
crl-15738	99	9	”	"	PUNCT
crl-15738	99	10	(	(	PUNCT
crl-15738	99	11	8.7	8.7	NUM
crl-15738	99	12	%	%	NOUN
crl-15738	99	13	,	,	PUNCT
crl-15738	99	14	n	n	NOUN
crl-15738	99	15	=	=	SYM
crl-15738	99	16	6	6	NUM
crl-15738	99	17	)	)	PUNCT
crl-15738	99	18	indicated	indicate	VERB
crl-15738	99	19	that	that	SCONJ
crl-15738	99	20	they	they	PRON
crl-15738	99	21	wanted	want	VERB
crl-15738	99	22	help	help	NOUN
crl-15738	99	23	renewing	renew	VERB
crl-15738	99	24	or	or	CCONJ
crl-15738	99	25	requesting	request	VERB
crl-15738	99	26	books	book	NOUN
crl-15738	99	27	in	in	ADP
crl-15738	99	28	the	the	DET
crl-15738	99	29	online	online	ADJ
crl-15738	99	30	catalog	catalog	NOUN
crl-15738	99	31	.	.	PUNCT
crl-15738	100	1	other	other	ADJ
crl-15738	100	2	respondents	respondent	NOUN
crl-15738	100	3	indicated	indicate	VERB
crl-15738	100	4	that	that	SCONJ
crl-15738	100	5	they	they	PRON
crl-15738	100	6	wanted	want	VERB
crl-15738	100	7	to	to	PART
crl-15738	100	8	“	"	PUNCT
crl-15738	100	9	know	know	VERB
crl-15738	100	10	how	how	SCONJ
crl-15738	100	11	to	to	PART
crl-15738	100	12	tell	tell	VERB
crl-15738	100	13	the	the	DET
crl-15738	100	14	difference	difference	NOUN
crl-15738	100	15	between	between	ADP
crl-15738	100	16	a	a	DET
crl-15738	100	17	magazine	magazine	NOUN
crl-15738	100	18	and	and	CCONJ
crl-15738	100	19	a	a	DET
crl-15738	100	20	journal	journal	NOUN
crl-15738	100	21	while	while	SCONJ
crl-15738	100	22	searching	search	VERB
crl-15738	100	23	online	online	ADV
crl-15738	100	24	since	since	SCONJ
crl-15738	100	25	they	they	PRON
crl-15738	100	26	’re	’re	AUX
crl-15738	100	27	grouped	group	VERB
crl-15738	100	28	together	together	ADV
crl-15738	100	29	”	"	PUNCT
crl-15738	100	30	or	or	CCONJ
crl-15738	100	31	needed	need	VERB
crl-15738	100	32	“	"	PUNCT
crl-15738	100	33	help	help	NOUN
crl-15738	100	34	with	with	ADP
crl-15738	100	35	specific	specific	ADJ
crl-15738	100	36	issues	issue	NOUN
crl-15738	100	37	within	within	ADP
crl-15738	100	38	research	research	NOUN
crl-15738	100	39	topic	topic	NOUN
crl-15738	100	40	.	.	PUNCT
crl-15738	100	41	”	"	PUNCT
crl-15738	101	1	undergraduate	undergraduate	ADJ
crl-15738	101	2	perceptions	perception	NOUN
crl-15738	101	3	of	of	ADP
crl-15738	101	4	reference	reference	NOUN
crl-15738	101	5	staff	staff	NOUN
crl-15738	101	6	the	the	DET
crl-15738	101	7	survey	survey	NOUN
crl-15738	101	8	included	include	VERB
crl-15738	101	9	three	three	NUM
crl-15738	101	10	separate	separate	ADJ
crl-15738	101	11	questions	question	NOUN
crl-15738	101	12	pertaining	pertain	VERB
crl-15738	101	13	to	to	PART
crl-15738	101	14	undergraduate	undergraduate	VERB
crl-15738	101	15	student	student	NOUN
crl-15738	101	16	perceptions	perception	NOUN
crl-15738	101	17	of	of	ADP
crl-15738	101	18	the	the	DET
crl-15738	101	19	friendliness	friendliness	NOUN
crl-15738	101	20	and	and	CCONJ
crl-15738	101	21	approachability	approachability	NOUN
crl-15738	101	22	of	of	ADP
crl-15738	101	23	the	the	DET
crl-15738	101	24	reference	reference	NOUN
crl-15738	101	25	staff	staff	NOUN
crl-15738	101	26	.	.	PUNCT
crl-15738	102	1	the	the	DET
crl-15738	102	2	first	first	ADJ
crl-15738	102	3	question	question	NOUN
crl-15738	102	4	asked	ask	VERB
crl-15738	102	5	,	,	PUNCT
crl-15738	102	6	“	"	PUNCT
crl-15738	102	7	on	on	ADP
crl-15738	102	8	a	a	DET
crl-15738	102	9	scale	scale	NOUN
crl-15738	102	10	of	of	ADP
crl-15738	102	11	1–6	1–6	NUM
crl-15738	102	12	,	,	PUNCT
crl-15738	102	13	how	how	SCONJ
crl-15738	102	14	approachable	approachable	ADJ
crl-15738	102	15	was	be	AUX
crl-15738	102	16	the	the	DET
crl-15738	102	17	person	person	NOUN
crl-15738	102	18	at	at	ADP
crl-15738	102	19	the	the	DET
crl-15738	102	20	reference	reference	NOUN
crl-15738	102	21	desk	desk	NOUN
crl-15738	102	22	?	?	PUNCT
crl-15738	102	23	”	"	PUNCT
crl-15738	102	24	with	with	ADP
crl-15738	102	25	6	6	NUM
crl-15738	102	26	being	be	AUX
crl-15738	102	27	“	"	PUNCT
crl-15738	102	28	extremely	extremely	ADV
crl-15738	102	29	approachable	approachable	ADJ
crl-15738	102	30	”	"	PUNCT
crl-15738	102	31	and	and	CCONJ
crl-15738	102	32	1	1	NUM
crl-15738	102	33	being	be	AUX
crl-15738	102	34	“	"	PUNCT
crl-15738	102	35	not	not	PART
crl-15738	102	36	at	at	ADV
crl-15738	102	37	all	all	ADV
crl-15738	102	38	approachable	approachable	ADJ
crl-15738	102	39	.	.	PUNCT
crl-15738	102	40	”	"	PUNCT
crl-15738	103	1	the	the	DET
crl-15738	103	2	mean	mean	NOUN
crl-15738	103	3	of	of	ADP
crl-15738	103	4	the	the	DET
crl-15738	103	5	responses	response	NOUN
crl-15738	103	6	was	be	AUX
crl-15738	103	7	5.78	5.78	NUM
crl-15738	103	8	.	.	PUNCT
crl-15738	104	1	(	(	PUNCT
crl-15738	104	2	see	see	VERB
crl-15738	104	3	figure	figure	NOUN
crl-15738	104	4	4a	4a	NOUN
crl-15738	104	5	for	for	ADP
crl-15738	104	6	the	the	DET
crl-15738	104	7	distribution	distribution	NOUN
crl-15738	104	8	.	.	PUNCT
crl-15738	104	9	)	)	PUNCT
crl-15738	105	1	the	the	DET
crl-15738	105	2	next	next	ADJ
crl-15738	105	3	question	question	NOUN
crl-15738	105	4	in	in	ADP
crl-15738	105	5	this	this	DET
crl-15738	105	6	grouping	grouping	NOUN
crl-15738	105	7	was	be	AUX
crl-15738	105	8	unambiguous	unambiguous	ADJ
crl-15738	105	9	:	:	PUNCT
crl-15738	105	10	“	"	PUNCT
crl-15738	105	11	did	do	AUX
crl-15738	105	12	the	the	DET
crl-15738	105	13	person	person	NOUN
crl-15738	105	14	at	at	ADP
crl-15738	105	15	the	the	DET
crl-15738	105	16	reference	reference	NOUN
crl-15738	105	17	desk	desk	NOUN
crl-15738	105	18	smile	smile	NOUN
crl-15738	105	19	when	when	SCONJ
crl-15738	105	20	you	you	PRON
crl-15738	105	21	first	first	ADV
crl-15738	105	22	talked	talk	VERB
crl-15738	105	23	with	with	ADP
crl-15738	105	24	him	he	PRON
crl-15738	105	25	/	/	PUNCT
crl-15738	105	26	her	she	PRON
crl-15738	105	27	?	?	PUNCT
crl-15738	105	28	”	"	PUNCT
crl-15738	105	29	one	one	NUM
crl-15738	105	30	person	person	NOUN
crl-15738	105	31	(	(	PUNCT
crl-15738	105	32	1.4	1.4	NUM
crl-15738	105	33	%	%	NOUN
crl-15738	105	34	)	)	PUNCT
crl-15738	105	35	indicated	indicate	VERB
crl-15738	105	36	that	that	SCONJ
crl-15738	105	37	the	the	DET
crl-15738	105	38	person	person	NOUN
crl-15738	105	39	at	at	ADP
crl-15738	105	40	the	the	DET
crl-15738	105	41	reference	reference	NOUN
crl-15738	105	42	desk	desk	NOUN
crl-15738	105	43	was	be	AUX
crl-15738	105	44	not	not	PART
crl-15738	105	45	smiling	smile	VERB
crl-15738	105	46	when	when	SCONJ
crl-15738	105	47	first	first	ADV
crl-15738	105	48	spoken	speak	VERB
crl-15738	105	49	to	to	ADP
crl-15738	105	50	.	.	PUNCT
crl-15738	106	1	another	another	DET
crl-15738	106	2	eleven	eleven	NUM
crl-15738	106	3	(	(	PUNCT
crl-15738	106	4	15.9	15.9	NUM
crl-15738	106	5	%	%	NOUN
crl-15738	106	6	)	)	PUNCT
crl-15738	106	7	did	do	AUX
crl-15738	106	8	not	not	PART
crl-15738	106	9	notice	notice	VERB
crl-15738	106	10	one	one	NUM
crl-15738	106	11	way	way	NOUN
crl-15738	106	12	or	or	CCONJ
crl-15738	106	13	another	another	PRON
crl-15738	106	14	.	.	PUNCT
crl-15738	107	1	the	the	DET
crl-15738	107	2	remaining	remain	VERB
crl-15738	107	3	fi	fi	NOUN
crl-15738	107	4	y	y	PROPN
crl-15738	107	5	-	-	PUNCT
crl-15738	107	6	seven	seven	NUM
crl-15738	107	7	respondents	respondent	NOUN
crl-15738	107	8	(	(	PUNCT
crl-15738	107	9	82.6	82.6	NUM
crl-15738	107	10	%	%	NOUN
crl-15738	107	11	)	)	PUNCT
crl-15738	107	12	indicated	indicate	VERB
crl-15738	107	13	that	that	SCONJ
crl-15738	107	14	the	the	DET
crl-15738	107	15	person	person	NOUN
crl-15738	107	16	at	at	ADP
crl-15738	107	17	the	the	DET
crl-15738	107	18	reference	reference	NOUN
crl-15738	107	19	desk	desk	NOUN
crl-15738	107	20	smiled	smile	VERB
crl-15738	107	21	when	when	SCONJ
crl-15738	107	22	they	they	PRON
crl-15738	107	23	first	first	ADV
crl-15738	107	24	talked	talk	VERB
crl-15738	107	25	to	to	ADP
crl-15738	107	26	him	he	PRON
crl-15738	107	27	or	or	CCONJ
crl-15738	107	28	her	she	PRON
crl-15738	107	29	.	.	PUNCT
crl-15738	108	1	the	the	DET
crl-15738	108	2	final	final	ADJ
crl-15738	108	3	question	question	NOUN
crl-15738	108	4	asked	ask	VERB
crl-15738	108	5	,	,	PUNCT
crl-15738	108	6	“	"	PUNCT
crl-15738	108	7	on	on	ADP
crl-15738	108	8	a	a	DET
crl-15738	108	9	scale	scale	NOUN
crl-15738	108	10	of	of	ADP
crl-15738	108	11	1–6	1–6	NUM
crl-15738	108	12	,	,	PUNCT
crl-15738	108	13	how	how	SCONJ
crl-15738	108	14	friendly	friendly	ADJ
crl-15738	108	15	was	be	AUX
crl-15738	108	16	the	the	DET
crl-15738	108	17	person	person	NOUN
crl-15738	108	18	you	you	PRON
crl-15738	108	19	talked	talk	VERB
crl-15738	108	20	to	to	ADP
crl-15738	108	21	at	at	ADP
crl-15738	108	22	the	the	DET
crl-15738	108	23	reference	reference	NOUN
crl-15738	108	24	desk	desk	NOUN
crl-15738	108	25	?	?	PUNCT
crl-15738	108	26	”	"	PUNCT
crl-15738	109	1	the	the	DET
crl-15738	109	2	mean	mean	NOUN
crl-15738	109	3	of	of	ADP
crl-15738	109	4	the	the	DET
crl-15738	109	5	responses	response	NOUN
crl-15738	109	6	was	be	AUX
crl-15738	109	7	5.71	5.71	NUM
crl-15738	109	8	,	,	PUNCT
crl-15738	109	9	with	with	ADP
crl-15738	109	10	6	6	NUM
crl-15738	109	11	being	be	AUX
crl-15738	109	12	extremely	extremely	ADV
crl-15738	109	13	friendly	friendly	ADJ
crl-15738	109	14	and	and	CCONJ
crl-15738	109	15	1	1	NUM
crl-15738	109	16	being	be	AUX
crl-15738	109	17	“	"	PUNCT
crl-15738	109	18	not	not	PART
crl-15738	109	19	at	at	ADV
crl-15738	109	20	all	all	ADV
crl-15738	109	21	friendly	friendly	ADJ
crl-15738	109	22	.	.	PUNCT
crl-15738	109	23	”	"	PUNCT
crl-15738	110	1	(	(	PUNCT
crl-15738	110	2	see	see	VERB
crl-15738	110	3	figure	figure	NOUN
crl-15738	110	4	4b	4b	PROPN
crl-15738	110	5	.	.	PUNCT
crl-15738	110	6	)	)	PUNCT
crl-15738	111	1	perhaps	perhaps	ADV
crl-15738	111	2	instead	instead	ADV
crl-15738	111	3	of	of	ADP
crl-15738	111	4	asking	ask	VERB
crl-15738	111	5	whether	whether	SCONJ
crl-15738	111	6	the	the	DET
crl-15738	111	7	person	person	NOUN
crl-15738	111	8	at	at	ADP
crl-15738	111	9	the	the	DET
crl-15738	111	10	reference	reference	NOUN
crl-15738	111	11	desk	desk	NOUN
crl-15738	111	12	was	be	AUX
crl-15738	111	13	friendly	friendly	ADJ
crl-15738	111	14	,	,	PUNCT
crl-15738	111	15	it	it	PRON
crl-15738	111	16	would	would	AUX
crl-15738	111	17	have	have	AUX
crl-15738	111	18	been	be	AUX
crl-15738	111	19	be	be	AUX
crl-15738	111	20	er	er	INTJ
crl-15738	111	21	to	to	PART
crl-15738	111	22	ask	ask	VERB
crl-15738	111	23	whether	whether	SCONJ
crl-15738	111	24	he	he	PRON
crl-15738	111	25	or	or	CCONJ
crl-15738	111	26	she	she	PRON
crl-15738	111	27	table	table	VERB
crl-15738	111	28	1	1	NUM
crl-15738	111	29	responses	response	NOUN
crl-15738	111	30	to	to	ADP
crl-15738	111	31	“	"	PUNCT
crl-15738	111	32	why	why	SCONJ
crl-15738	111	33	did	do	AUX
crl-15738	111	34	you	you	PRON
crl-15738	111	35	come	come	VERB
crl-15738	111	36	to	to	ADP
crl-15738	111	37	the	the	DET
crl-15738	111	38	education	education	NOUN
crl-15738	111	39	and	and	CCONJ
crl-15738	111	40	social	social	ADJ
crl-15738	111	41	science	science	NOUN
crl-15738	111	42	library	library	NOUN
crl-15738	111	43	today	today	NOUN
crl-15738	111	44	?	?	PUNCT
crl-15738	111	45	”	"	PUNCT
crl-15738	111	46	number	number	NOUN
crl-15738	111	47	of	of	ADP
crl-15738	111	48	respondents	respondent	NOUN
crl-15738	111	49	percent	percent	NOUN
crl-15738	111	50	look	look	VERB
crl-15738	111	51	for	for	ADP
crl-15738	111	52	article	article	NOUN
crl-15738	111	53	35	35	NUM
crl-15738	111	54	50.7	50.7	NUM
crl-15738	111	55	%	%	NOUN
crl-15738	111	56	look	look	NOUN
crl-15738	111	57	for	for	ADP
crl-15738	111	58	book	book	NOUN
crl-15738	111	59	33	33	NUM
crl-15738	111	60	47.8	47.8	NUM
crl-15738	111	61	%	%	NOUN
crl-15738	111	62	browse	browse	NOUN
crl-15738	111	63	journals	journal	NOUN
crl-15738	111	64	20	20	NUM
crl-15738	111	65	29.0	29.0	NUM
crl-15738	111	66	%	%	NOUN
crl-15738	111	67	photocopy	photocopy	NOUN
crl-15738	111	68	13	13	NUM
crl-15738	111	69	18.8	18.8	NUM
crl-15738	111	70	%	%	NOUN
crl-15738	111	71	consult	consult	NOUN
crl-15738	111	72	library	library	ADJ
crl-15738	111	73	staff	staff	NOUN
crl-15738	111	74	11	11	NUM
crl-15738	111	75	15.9	15.9	NUM
crl-15738	111	76	%	%	NOUN
crl-15738	111	77	use	use	NOUN
crl-15738	111	78	computers	computer	NOUN
crl-15738	111	79	10	10	NUM
crl-15738	111	80	14.5	14.5	NUM
crl-15738	111	81	%	%	NOUN
crl-15738	111	82	do	do	AUX
crl-15738	111	83	work	work	NOUN
crl-15738	111	84	or	or	CCONJ
crl-15738	111	85	study	study	VERB
crl-15738	111	86	10	10	NUM
crl-15738	111	87	14.5	14.5	NUM
crl-15738	111	88	%	%	NOUN
crl-15738	111	89	look	look	NOUN
crl-15738	111	90	for	for	ADP
crl-15738	111	91	other	other	ADJ
crl-15738	111	92	materials	material	NOUN
crl-15738	111	93	(	(	PUNCT
crl-15738	111	94	cd	cd	PROPN
crl-15738	111	95	,	,	PUNCT
crl-15738	111	96	microfilm	microfilm	NOUN
crl-15738	111	97	,	,	PUNCT
crl-15738	111	98	etc	etc	X
crl-15738	111	99	.	.	X
crl-15738	111	100	)	)	PUNCT
crl-15738	111	101	4	4	NUM
crl-15738	111	102	5.8	5.8	NUM
crl-15738	111	103	%	%	NOUN
crl-15738	111	104	do	do	AUX
crl-15738	111	105	group	group	NOUN
crl-15738	111	106	work	work	NOUN
crl-15738	111	107	/	/	SYM
crl-15738	111	108	projects	project	VERB
crl-15738	111	109	4	4	NUM
crl-15738	111	110	5.8	5.8	NUM
crl-15738	111	111	%	%	NOUN
crl-15738	111	112	browse	browse	VERB
crl-15738	111	113	shelves	shelf	NOUN
crl-15738	111	114	for	for	ADP
crl-15738	111	115	books	book	NOUN
crl-15738	111	116	2	2	NUM
crl-15738	111	117	2.9	2.9	NUM
crl-15738	111	118	%	%	NOUN
crl-15738	111	119	other	other	ADJ
crl-15738	111	120	(	(	PUNCT
crl-15738	111	121	please	please	INTJ
crl-15738	111	122	specify	specify	VERB
crl-15738	111	123	)	)	PUNCT
crl-15738	111	124	2	2	NUM
crl-15738	111	125	2.9	2.9	NUM
crl-15738	111	126	%	%	NOUN
crl-15738	111	127	review	review	NOUN
crl-15738	111	128	newly	newly	ADV
crl-15738	111	129	arrived	arrive	VERB
crl-15738	111	130	items	item	NOUN
crl-15738	111	131	0	0	NUM
crl-15738	111	132	0.0	0.0	NUM
crl-15738	111	133	%	%	NOUN
crl-15738	111	134	note	note	NOUN
crl-15738	111	135	:	:	PUNCT
crl-15738	111	136	respondents	respondent	NOUN
crl-15738	111	137	could	could	AUX
crl-15738	111	138	choose	choose	VERB
crl-15738	111	139	more	more	ADJ
crl-15738	111	140	than	than	ADP
crl-15738	111	141	one	one	NUM
crl-15738	111	142	response	response	NOUN
crl-15738	111	143	,	,	PUNCT
crl-15738	111	144	so	so	CCONJ
crl-15738	111	145	total	total	ADJ
crl-15738	111	146	exceeds	exceed	VERB
crl-15738	111	147	100	100	NUM
crl-15738	111	148	percent	percent	NOUN
crl-15738	111	149	.	.	PUNCT
crl-15738	112	1	was	be	AUX
crl-15738	112	2	helpful	helpful	ADJ
crl-15738	112	3	because	because	SCONJ
crl-15738	112	4	the	the	DET
crl-15738	112	5	responses	response	NOUN
crl-15738	112	6	to	to	ADP
crl-15738	112	7	the	the	DET
crl-15738	112	8	open	open	ADV
crl-15738	112	9	-	-	PUNCT
crl-15738	112	10	ended	end	VERB
crl-15738	112	11	survey	survey	NOUN
crl-15738	112	12	questions	question	NOUN
crl-15738	112	13	suggest	suggest	VERB
crl-15738	112	14	that	that	SCONJ
crl-15738	112	15	“	"	PUNCT
crl-15738	112	16	helpful	helpful	ADJ
crl-15738	112	17	”	"	PUNCT
crl-15738	112	18	may	may	AUX
crl-15738	112	19	be	be	AUX
crl-15738	112	20	the	the	DET
crl-15738	112	21	more	more	ADV
crl-15738	112	22	salient	salient	ADJ
crl-15738	112	23	term	term	NOUN
crl-15738	112	24	.	.	PUNCT
crl-15738	113	1	the	the	DET
crl-15738	113	2	word	word	NOUN
crl-15738	113	3	“	"	PUNCT
crl-15738	113	4	helpful	helpful	ADJ
crl-15738	113	5	”	"	PUNCT
crl-15738	113	6	or	or	CCONJ
crl-15738	113	7	“	"	PUNCT
crl-15738	113	8	help	help	NOUN
crl-15738	113	9	”	"	PUNCT
crl-15738	113	10	was	be	AUX
crl-15738	113	11	used	use	VERB
crl-15738	113	12	in	in	ADP
crl-15738	113	13	thirteen	thirteen	NUM
crl-15738	113	14	of	of	ADP
crl-15738	113	15	the	the	DET
crl-15738	113	16	sixteen	sixteen	NUM
crl-15738	113	17	open	open	ADV
crl-15738	113	18	-	-	PUNCT
crl-15738	113	19	ended	end	VERB
crl-15738	113	20	comments	comment	NOUN
crl-15738	113	21	;	;	PUNCT
crl-15738	113	22	only	only	ADV
crl-15738	113	23	four	four	NUM
crl-15738	113	24	people	people	NOUN
crl-15738	113	25	specifically	specifically	ADV
crl-15738	113	26	mentioned	mention	VERB
crl-15738	113	27	that	that	SCONJ
crl-15738	113	28	the	the	DET
crl-15738	113	29	staff	staff	NOUN
crl-15738	113	30	were	be	AUX
crl-15738	113	31	friendly	friendly	ADJ
crl-15738	113	32	.	.	PUNCT
crl-15738	114	1	confidence	confidence	NOUN
crl-15738	114	2	before	before	ADP
crl-15738	114	3	and	and	CCONJ
crl-15738	114	4	after	after	ADP
crl-15738	114	5	another	another	DET
crl-15738	114	6	series	series	NOUN
crl-15738	114	7	of	of	ADP
crl-15738	114	8	questions	question	NOUN
crl-15738	114	9	measured	measure	VERB
crl-15738	114	10	the	the	DET
crl-15738	114	11	confidence	confidence	NOUN
crl-15738	114	12	that	that	SCONJ
crl-15738	114	13	the	the	DET
crl-15738	114	14	students	student	NOUN
crl-15738	114	15	had	have	AUX
crl-15738	114	16	in	in	ADP
crl-15738	114	17	their	their	PRON
crl-15738	114	18	ability	ability	NOUN
crl-15738	114	19	to	to	PART
crl-15738	114	20	find	find	VERB
crl-15738	114	21	information	information	NOUN
crl-15738	114	22	independently	independently	ADV
crl-15738	114	23	both	both	CCONJ
crl-15738	114	24	before	before	ADP
crl-15738	114	25	and	and	CCONJ
crl-15738	114	26	a	a	DET
crl-15738	114	27	er	er	INTJ
crl-15738	114	28	the	the	DET
crl-15738	114	29	reference	reference	NOUN
crl-15738	114	30	interaction	interaction	NOUN
crl-15738	114	31	.	.	PUNCT
crl-15738	115	1	undergraduates	undergraduate	NOUN
crl-15738	115	2	felt	feel	VERB
crl-15738	115	3	much	much	ADV
crl-15738	115	4	more	more	ADV
crl-15738	115	5	confident	confident	ADJ
crl-15738	115	6	in	in	ADP
crl-15738	115	7	their	their	PRON
crl-15738	115	8	ability	ability	NOUN
crl-15738	115	9	to	to	PART
crl-15738	115	10	find	find	VERB
crl-15738	115	11	the	the	DET
crl-15738	115	12	answer	answer	NOUN
crl-15738	115	13	to	to	ADP
crl-15738	115	14	their	their	PRON
crl-15738	115	15	question	question	NOUN
crl-15738	115	16	a	a	DET
crl-15738	115	17	er	er	INTJ
crl-15738	115	18	ge	ge	PROPN
crl-15738	115	19	ing	ing	PROPN
crl-15738	115	20	help	help	NOUN
crl-15738	115	21	from	from	ADP
crl-15738	115	22	the	the	DET
crl-15738	115	23	essl	essl	ADJ
crl-15738	115	24	reference	reference	NOUN
crl-15738	115	25	staff	staff	NOUN
crl-15738	115	26	.	.	PUNCT
crl-15738	116	1	(	(	PUNCT
crl-15738	116	2	see	see	VERB
crl-15738	116	3	figure	figure	NOUN
crl-15738	116	4	5	5	NUM
crl-15738	116	5	.	.	PUNCT
crl-15738	116	6	)	)	PUNCT
crl-15738	117	1	the	the	DET
crl-15738	117	2	respondents	respondent	NOUN
crl-15738	117	3	’	'	PUNCT
crl-15738	117	4	mean	mean	ADJ
crl-15738	117	5	confidence	confidence	NOUN
crl-15738	117	6	level	level	NOUN
crl-15738	117	7	rose	rise	VERB
crl-15738	117	8	from	from	ADP
crl-15738	117	9	3.38	3.38	NUM
crl-15738	117	10	to	to	ADP
crl-15738	117	11	5.03	5.03	NUM
crl-15738	117	12	(	(	PUNCT
crl-15738	117	13	on	on	ADP
crl-15738	117	14	a	a	DET
crl-15738	117	15	scale	scale	NOUN
crl-15738	117	16	from	from	ADP
crl-15738	117	17	1	1	NUM
crl-15738	117	18	to	to	ADP
crl-15738	117	19	6	6	NUM
crl-15738	117	20	,	,	PUNCT
crl-15738	117	21	with	with	ADP
crl-15738	117	22	6	6	NUM
crl-15738	117	23	being	be	AUX
crl-15738	117	24	“	"	PUNCT
crl-15738	117	25	extremely	extremely	ADV
crl-15738	117	26	confident	confident	ADJ
crl-15738	117	27	”	"	PUNCT
crl-15738	117	28	and	and	CCONJ
crl-15738	117	29	1	1	NUM
crl-15738	117	30	“	"	PUNCT
crl-15738	117	31	not	not	PART
crl-15738	117	32	at	at	ADV
crl-15738	117	33	all	all	ADV
crl-15738	117	34	confident	confident	ADJ
crl-15738	117	35	”	"	PUNCT
crl-15738	117	36	)	)	PUNCT
crl-15738	117	37	a	a	PRON
crl-15738	117	38	er	er	INTJ
crl-15738	117	39	they	they	PRON
crl-15738	117	40	received	receive	VERB
crl-15738	117	41	assistance	assistance	NOUN
crl-15738	117	42	.	.	PUNCT
crl-15738	118	1	a	a	DET
crl-15738	118	2	paired	pair	VERB
crl-15738	118	3	t	t	NOUN
crl-15738	118	4	-	-	PUNCT
crl-15738	118	5	test	test	NOUN
crl-15738	118	6	shows	show	VERB
crl-15738	118	7	that	that	SCONJ
crl-15738	118	8	the	the	DET
crl-15738	118	9	difference	difference	NOUN
crl-15738	118	10	between	between	ADP
crl-15738	118	11	the	the	DET
crl-15738	118	12	students	student	NOUN
crl-15738	118	13	’	’	PART
crl-15738	118	14	confidence	confidence	NOUN
crl-15738	118	15	level	level	NOUN
crl-15738	118	16	before	before	ADV
crl-15738	118	17	(	(	PUNCT
crl-15738	118	18	n	n	NOUN
crl-15738	118	19	=	=	SYM
crl-15738	118	20	69	69	NUM
crl-15738	118	21	,	,	PUNCT
crl-15738	118	22	m	m	VERB
crl-15738	118	23	=	=	NOUN
crl-15738	118	24	1.65	1.65	NUM
crl-15738	118	25	)	)	PUNCT
crl-15738	118	26	and	and	CCONJ
crl-15738	118	27	a	a	DET
crl-15738	118	28	er	er	INTJ
crl-15738	118	29	the	the	DET
crl-15738	118	30	reference	reference	NOUN
crl-15738	118	31	interaction	interaction	NOUN
crl-15738	118	32	is	be	AUX
crl-15738	118	33	significant	significant	ADJ
crl-15738	118	34	,	,	PUNCT
crl-15738	118	35	t(68	t(68	NUM
crl-15738	118	36	)	)	PUNCT
crl-15738	118	37	=	=	SYM
crl-15738	118	38	8.26	8.26	NUM
crl-15738	118	39	,	,	PUNCT
crl-15738	118	40	p	p	X
crl-15738	118	41	<	<	X
crl-15738	118	42	.0001	.0001	NOUN
crl-15738	118	43	)	)	PUNCT
crl-15738	118	44	.	.	PUNCT
crl-15738	119	1	the	the	DET
crl-15738	119	2	impact	impact	NOUN
crl-15738	119	3	of	of	ADP
crl-15738	119	4	reference	reference	NOUN
crl-15738	119	5	services	service	NOUN
crl-15738	119	6	provided	provide	VERB
crl-15738	119	7	to	to	PART
crl-15738	119	8	undergraduate	undergraduate	VERB
crl-15738	119	9	students	student	NOUN
crl-15738	119	10	331	331	NUM
crl-15738	119	11	table	table	NOUN
crl-15738	119	12	2	2	NUM
crl-15738	119	13	responses	response	NOUN
crl-15738	119	14	to	to	ADP
crl-15738	119	15	“	"	PUNCT
crl-15738	119	16	why	why	SCONJ
crl-15738	119	17	did	do	AUX
crl-15738	119	18	you	you	PRON
crl-15738	119	19	ask	ask	VERB
crl-15738	119	20	the	the	DET
crl-15738	119	21	person	person	NOUN
crl-15738	119	22	at	at	ADP
crl-15738	119	23	the	the	DET
crl-15738	119	24	reference	reference	NOUN
crl-15738	119	25	desk	desk	NOUN
crl-15738	119	26	for	for	ADP
crl-15738	119	27	assistance	assistance	NOUN
crl-15738	119	28	?	?	PUNCT
crl-15738	119	29	”	"	PUNCT
crl-15738	119	30	number	number	NOUN
crl-15738	119	31	of	of	ADP
crl-15738	119	32	respondents	respondent	NOUN
crl-15738	119	33	percent	percent	NOUN
crl-15738	119	34	help	help	VERB
crl-15738	119	35	finding	find	VERB
crl-15738	119	36	articles	article	NOUN
crl-15738	119	37	31	31	NUM
crl-15738	119	38	44.9	44.9	NUM
crl-15738	119	39	%	%	NOUN
crl-15738	119	40	help	help	NOUN
crl-15738	119	41	finding	find	VERB
crl-15738	119	42	books	book	NOUN
crl-15738	119	43	27	27	NUM
crl-15738	119	44	39.1	39.1	NUM
crl-15738	119	45	%	%	NOUN
crl-15738	119	46	help	help	NOUN
crl-15738	119	47	using	use	VERB
crl-15738	119	48	databases	database	NOUN
crl-15738	119	49	or	or	CCONJ
crl-15738	119	50	e	e	NOUN
crl-15738	119	51	-	-	NOUN
crl-15738	119	52	journals	journal	NOUN
crl-15738	119	53	14	14	NUM
crl-15738	119	54	20.3	20.3	NUM
crl-15738	119	55	%	%	NOUN
crl-15738	119	56	wanted	want	VERB
crl-15738	119	57	to	to	PART
crl-15738	119	58	save	save	VERB
crl-15738	119	59	time	time	NOUN
crl-15738	119	60	12	12	NUM
crl-15738	119	61	17.4	17.4	NUM
crl-15738	119	62	%	%	NOUN
crl-15738	119	63	item	item	NOUN
crl-15738	119	64	was	be	AUX
crl-15738	119	65	n’t	not	PART
crl-15738	119	66	on	on	ADP
crl-15738	119	67	shelf	shelf	NOUN
crl-15738	119	68	11	11	NUM
crl-15738	119	69	15.9	15.9	NUM
crl-15738	119	70	%	%	NOUN
crl-15738	119	71	person	person	NOUN
crl-15738	119	72	at	at	ADP
crl-15738	119	73	desk	desk	NOUN
crl-15738	119	74	asked	ask	VERB
crl-15738	119	75	if	if	SCONJ
crl-15738	119	76	i	i	PRON
crl-15738	119	77	needed	need	VERB
crl-15738	119	78	help	help	VERB
crl-15738	119	79	7	7	NUM
crl-15738	119	80	10.1	10.1	NUM
crl-15738	119	81	%	%	NOUN
crl-15738	119	82	other	other	ADJ
crl-15738	119	83	(	(	PUNCT
crl-15738	119	84	please	please	INTJ
crl-15738	119	85	specify	specify	VERB
crl-15738	119	86	)	)	PUNCT
crl-15738	119	87	6	6	NUM
crl-15738	119	88	8.7	8.7	NUM
crl-15738	119	89	%	%	NOUN
crl-15738	119	90	learning	learn	VERB
crl-15738	119	91	my	my	PRON
crl-15738	119	92	way	way	NOUN
crl-15738	119	93	around	around	ADV
crl-15738	119	94	5	5	NUM
crl-15738	119	95	7.2	7.2	NUM
crl-15738	119	96	%	%	NOUN
crl-15738	119	97	referred	refer	VERB
crl-15738	119	98	by	by	ADP
crl-15738	119	99	professor	professor	NOUN
crl-15738	119	100	or	or	CCONJ
crl-15738	119	101	ta	ta	ADP
crl-15738	119	102	4	4	NUM
crl-15738	119	103	5.8	5.8	NUM
crl-15738	119	104	%	%	NOUN
crl-15738	119	105	referred	refer	VERB
crl-15738	119	106	from	from	ADP
crl-15738	119	107	another	another	DET
crl-15738	119	108	library	library	NOUN
crl-15738	119	109	1	1	NUM
crl-15738	119	110	1.4	1.4	NUM
crl-15738	119	111	%	%	NOUN
crl-15738	119	112	note	note	NOUN
crl-15738	119	113	:	:	PUNCT
crl-15738	119	114	respondents	respondent	NOUN
crl-15738	119	115	could	could	AUX
crl-15738	119	116	choose	choose	VERB
crl-15738	119	117	more	more	ADJ
crl-15738	119	118	than	than	ADP
crl-15738	119	119	one	one	NUM
crl-15738	119	120	response	response	NOUN
crl-15738	119	121	,	,	PUNCT
crl-15738	119	122	so	so	CCONJ
crl-15738	119	123	total	total	ADJ
crl-15738	119	124	exceeds	exceed	VERB
crl-15738	119	125	100	100	NUM
crl-15738	119	126	percent	percent	NOUN
crl-15738	119	127	.	.	PUNCT
crl-15738	120	1	the	the	DET
crl-15738	120	2	open	open	ADV
crl-15738	120	3	-	-	PUNCT
crl-15738	120	4	ended	end	VERB
crl-15738	120	5	comments	comment	NOUN
crl-15738	120	6	from	from	ADP
crl-15738	120	7	survey	survey	NOUN
crl-15738	120	8	respondents	respondent	NOUN
crl-15738	120	9	also	also	ADV
crl-15738	120	10	suggest	suggest	VERB
crl-15738	120	11	that	that	SCONJ
crl-15738	120	12	reference	reference	NOUN
crl-15738	120	13	assistance	assistance	NOUN
crl-15738	120	14	helps	help	VERB
crl-15738	120	15	build	build	VERB
crl-15738	120	16	the	the	DET
crl-15738	120	17	confidence	confidence	NOUN
crl-15738	120	18	students	student	NOUN
crl-15738	120	19	need	need	VERB
crl-15738	120	20	to	to	PART
crl-15738	120	21	become	become	VERB
crl-15738	120	22	independent	independent	ADJ
crl-15738	120	23	information	information	NOUN
crl-15738	120	24	seekers	seeker	NOUN
crl-15738	120	25	.	.	PUNCT
crl-15738	121	1	as	as	SCONJ
crl-15738	121	2	one	one	NUM
crl-15738	121	3	student	student	NOUN
crl-15738	121	4	noted	note	VERB
crl-15738	121	5	,	,	PUNCT
crl-15738	121	6	“	"	PUNCT
crl-15738	121	7	they	they	PRON
crl-15738	121	8	’re	’re	VERB
crl-15738	121	9	very	very	ADV
crl-15738	121	10	patient	patient	ADJ
crl-15738	121	11	and	and	CCONJ
crl-15738	121	12	always	always	ADV
crl-15738	121	13	take	take	VERB
crl-15738	121	14	time	time	NOUN
crl-15738	121	15	to	to	PART
crl-15738	121	16	show	show	VERB
crl-15738	121	17	me	i	PRON
crl-15738	121	18	how	how	SCONJ
crl-15738	121	19	to	to	PART
crl-15738	121	20	find	find	VERB
crl-15738	121	21	what	what	PRON
crl-15738	121	22	i	i	PRON
crl-15738	121	23	’m	’m	AUX
crl-15738	121	24	looking	look	VERB
crl-15738	121	25	for	for	ADP
crl-15738	121	26	and	and	CCONJ
crl-15738	121	27	show	show	VERB
crl-15738	121	28	me	i	PRON
crl-15738	121	29	new	new	ADJ
crl-15738	121	30	things	thing	NOUN
crl-15738	121	31	to	to	PART
crl-15738	121	32	make	make	VERB
crl-15738	121	33	it	it	PRON
crl-15738	121	34	easier	easy	ADJ
crl-15738	121	35	.	.	PUNCT
crl-15738	121	36	”	"	PUNCT
crl-15738	122	1	another	another	DET
crl-15738	122	2	student	student	NOUN
crl-15738	122	3	who	who	PRON
crl-15738	122	4	came	come	VERB
crl-15738	122	5	in	in	ADP
crl-15738	122	6	with	with	ADP
crl-15738	122	7	a	a	DET
crl-15738	122	8	high	high	ADJ
crl-15738	122	9	degree	degree	NOUN
crl-15738	122	10	of	of	ADP
crl-15738	122	11	confidence	confidence	NOUN
crl-15738	122	12	nonetheless	nonetheless	ADV
crl-15738	122	13	acknowledges	acknowledge	VERB
crl-15738	122	14	the	the	DET
crl-15738	122	15	value	value	NOUN
crl-15738	122	16	of	of	ADP
crl-15738	122	17	expert	expert	NOUN
crl-15738	122	18	assistance	assistance	NOUN
crl-15738	122	19	:	:	PUNCT
crl-15738	122	20	“	"	PUNCT
crl-15738	122	21	i	i	PRON
crl-15738	122	22	can	can	AUX
crl-15738	122	23	almost	almost	ADV
crl-15738	122	24	always	always	ADV
crl-15738	122	25	find	find	VERB
crl-15738	122	26	stuff	stuff	NOUN
crl-15738	122	27	on	on	ADP
crl-15738	122	28	my	my	PRON
crl-15738	122	29	own	own	ADJ
crl-15738	122	30	;	;	PUNCT
crl-15738	122	31	however	however	ADV
crl-15738	122	32	,	,	PUNCT
crl-15738	122	33	it	it	PRON
crl-15738	122	34	’s	’s	AUX
crl-15738	122	35	always	always	ADV
crl-15738	122	36	faster	fast	ADV
crl-15738	122	37	asking	ask	VERB
crl-15738	122	38	and	and	CCONJ
crl-15738	122	39	they	they	PRON
crl-15738	122	40	help	help	AUX
crl-15738	122	41	point	point	VERB
crl-15738	122	42	other	other	ADJ
crl-15738	122	43	,	,	PUNCT
crl-15738	122	44	overlooked	overlook	VERB
crl-15738	122	45	things	thing	NOUN
crl-15738	122	46	out	out	ADP
crl-15738	122	47	.	.	PUNCT
crl-15738	122	48	”	"	PUNCT
crl-15738	123	1	awareness	awareness	NOUN
crl-15738	123	2	of	of	ADP
crl-15738	123	3	new	new	ADJ
crl-15738	123	4	resources	resource	NOUN
crl-15738	123	5	and	and	CCONJ
crl-15738	123	6	learning	learn	VERB
crl-15738	123	7	most	most	ADJ
crl-15738	123	8	of	of	ADP
crl-15738	123	9	the	the	DET
crl-15738	123	10	survey	survey	NOUN
crl-15738	123	11	respondents	respondent	NOUN
crl-15738	123	12	(	(	PUNCT
crl-15738	123	13	63.8	63.8	NUM
crl-15738	123	14	%	%	NOUN
crl-15738	123	15	,	,	PUNCT
crl-15738	123	16	n	n	PROPN
crl-15738	123	17	=	=	SYM
crl-15738	123	18	44	44	NUM
crl-15738	123	19	)	)	PUNCT
crl-15738	123	20	indicated	indicate	VERB
crl-15738	123	21	that	that	SCONJ
crl-15738	123	22	they	they	PRON
crl-15738	123	23	learned	learn	VERB
crl-15738	123	24	about	about	ADP
crl-15738	123	25	new	new	ADJ
crl-15738	123	26	resources	resource	NOUN
crl-15738	123	27	during	during	ADP
crl-15738	123	28	the	the	DET
crl-15738	123	29	reference	reference	NOUN
crl-15738	123	30	encounter	encounter	NOUN
crl-15738	123	31	.	.	PUNCT
crl-15738	124	1	the	the	DET
crl-15738	124	2	open	open	ADV
crl-15738	124	3	-	-	PUNCT
crl-15738	124	4	ended	end	VERB
crl-15738	124	5	responses	response	NOUN
crl-15738	124	6	to	to	ADP
crl-15738	124	7	the	the	DET
crl-15738	124	8	prompt	prompt	NOUN
crl-15738	124	9	to	to	PART
crl-15738	124	10	“	"	PUNCT
crl-15738	124	11	list	list	VERB
crl-15738	124	12	the	the	DET
crl-15738	124	13	resources	resource	NOUN
crl-15738	124	14	you	you	PRON
crl-15738	124	15	learned	learn	VERB
crl-15738	124	16	about	about	ADP
crl-15738	124	17	”	"	PUNCT
crl-15738	124	18	included	include	VERB
crl-15738	124	19	a	a	DET
crl-15738	124	20	mix	mix	NOUN
crl-15738	124	21	of	of	ADP
crl-15738	124	22	particular	particular	ADJ
crl-15738	124	23	resources	resource	NOUN
crl-15738	124	24	,	,	PUNCT
crl-15738	124	25	library	library	NOUN
crl-15738	124	26	facilities	facility	NOUN
crl-15738	124	27	and	and	CCONJ
crl-15738	124	28	services	service	NOUN
crl-15738	124	29	,	,	PUNCT
crl-15738	124	30	as	as	ADV
crl-15738	124	31	well	well	ADV
crl-15738	124	32	as	as	ADP
crl-15738	124	33	more	more	ADJ
crl-15738	124	34	general	general	ADJ
crl-15738	124	35	skills	skill	NOUN
crl-15738	124	36	and	and	CCONJ
crl-15738	124	37	approaches	approach	NOUN
crl-15738	124	38	to	to	ADP
crl-15738	124	39	information	information	NOUN
crl-15738	124	40	seeking	seeking	NOUN
crl-15738	124	41	.	.	PUNCT
crl-15738	125	1	specific	specific	ADJ
crl-15738	125	2	resources	resource	NOUN
crl-15738	125	3	mentioned	mention	VERB
crl-15738	125	4	included	include	VERB
crl-15738	125	5	education	education	NOUN
crl-15738	125	6	full	full	ADJ
crl-15738	125	7	-	-	PUNCT
crl-15738	125	8	text	text	NOUN
crl-15738	125	9	,	,	PUNCT
crl-15738	125	10	ovid	ovid	PROPN
crl-15738	125	11	and	and	CCONJ
crl-15738	125	12	infotrac	infotrac	PROPN
crl-15738	125	13	,	,	PUNCT
crl-15738	125	14	and	and	CCONJ
crl-15738	125	15	umi	umi	PROPN
crl-15738	125	16	proquest	proquest	PROPN
crl-15738	125	17	digital	digital	ADJ
crl-15738	125	18	dissertations	dissertations	PROPN
crl-15738	125	19	.	.	PUNCT
crl-15738	126	1	library	library	NOUN
crl-15738	126	2	facilities	facility	NOUN
crl-15738	126	3	and	and	CCONJ
crl-15738	126	4	services	service	NOUN
crl-15738	126	5	included	include	VERB
crl-15738	126	6	“	"	PUNCT
crl-15738	126	7	the	the	DET
crl-15738	126	8	stacks	stack	NOUN
crl-15738	126	9	upstairs	upstairs	ADV
crl-15738	126	10	,	,	PUNCT
crl-15738	126	11	”	"	PUNCT
crl-15738	126	12	“	"	PUNCT
crl-15738	126	13	remote	remote	ADJ
crl-15738	126	14	storage	storage	NOUN
crl-15738	126	15	,	,	PUNCT
crl-15738	126	16	”	"	PUNCT
crl-15738	126	17	and	and	CCONJ
crl-15738	126	18	“	"	PUNCT
crl-15738	126	19	requesting	request	VERB
crl-15738	126	20	from	from	ADP
crl-15738	126	21	other	other	ADJ
crl-15738	126	22	libraries	library	NOUN
crl-15738	126	23	.	.	PUNCT
crl-15738	126	24	”	"	PUNCT
crl-15738	127	1	in	in	ADP
crl-15738	127	2	addition	addition	NOUN
crl-15738	127	3	,	,	PUNCT
crl-15738	127	4	a	a	DET
crl-15738	127	5	number	number	NOUN
crl-15738	127	6	of	of	ADP
crl-15738	127	7	respondents	respondent	NOUN
crl-15738	127	8	indicated	indicate	VERB
crl-15738	127	9	that	that	SCONJ
crl-15738	127	10	they	they	PRON
crl-15738	127	11	learned	learn	VERB
crl-15738	127	12	new	new	ADJ
crl-15738	127	13	approaches	approach	NOUN
crl-15738	127	14	to	to	ADP
crl-15738	127	15	finding	find	VERB
crl-15738	127	16	the	the	DET
crl-15738	127	17	information	information	NOUN
crl-15738	127	18	they	they	PRON
crl-15738	127	19	sought	seek	VERB
crl-15738	127	20	.	.	PUNCT
crl-15738	128	1	responses	response	NOUN
crl-15738	128	2	in	in	ADP
crl-15738	128	3	this	this	DET
crl-15738	128	4	category	category	NOUN
crl-15738	128	5	included	include	VERB
crl-15738	128	6	:	:	PUNCT
crl-15738	128	7	“	"	PUNCT
crl-15738	128	8	how	how	SCONJ
crl-15738	128	9	to	to	PART
crl-15738	128	10	search	search	VERB
crl-15738	128	11	for	for	ADP
crl-15738	128	12	online	online	ADJ
crl-15738	128	13	journals	journal	NOUN
crl-15738	128	14	and	and	CCONJ
crl-15738	128	15	the	the	DET
crl-15738	128	16	fulltext	fulltext	ADJ
crl-15738	128	17	articles	article	NOUN
crl-15738	128	18	in	in	ADP
crl-15738	128	19	them	they	PRON
crl-15738	128	20	,	,	PUNCT
crl-15738	128	21	”	"	PUNCT
crl-15738	128	22	“	"	PUNCT
crl-15738	128	23	computer	computer	NOUN
crl-15738	128	24	catalogue	catalogue	NOUN
crl-15738	128	25	headings	heading	NOUN
crl-15738	128	26	,	,	PUNCT
crl-15738	128	27	”	"	PUNCT
crl-15738	128	28	and	and	CCONJ
crl-15738	128	29	“	"	PUNCT
crl-15738	128	30	how	how	SCONJ
crl-15738	128	31	to	to	PART
crl-15738	128	32	search	search	VERB
crl-15738	128	33	for	for	ADP
crl-15738	128	34	peerreviewed	peerreviewe	VERB
crl-15738	128	35	journals	journal	NOUN
crl-15738	128	36	.	.	PUNCT
crl-15738	128	37	”	"	PUNCT
crl-15738	129	1	o	o	X
crl-15738	129	2	en	en	ADP
crl-15738	129	3	the	the	DET
crl-15738	129	4	students	student	NOUN
crl-15738	129	5	indicated	indicate	VERB
crl-15738	129	6	that	that	SCONJ
crl-15738	129	7	they	they	PRON
crl-15738	129	8	learned	learn	VERB
crl-15738	129	9	how	how	SCONJ
crl-15738	129	10	to	to	PART
crl-15738	129	11	use	use	VERB
crl-15738	129	12	a	a	DET
crl-15738	129	13	known	know	VERB
crl-15738	129	14	tool	tool	NOUN
crl-15738	129	15	more	more	ADV
crl-15738	129	16	effectively	effectively	ADV
crl-15738	129	17	(	(	PUNCT
crl-15738	129	18	e.g.	e.g.	ADV
crl-15738	129	19	,	,	PUNCT
crl-15738	129	20	“	"	PUNCT
crl-15738	129	21	how	how	SCONJ
crl-15738	129	22	to	to	PART
crl-15738	129	23	use	use	VERB
crl-15738	129	24	psych	psych	NOUN
crl-15738	129	25	info	info	NOUN
crl-15738	129	26	more	more	ADV
crl-15738	129	27	efficiently	efficiently	ADV
crl-15738	129	28	,	,	PUNCT
crl-15738	129	29	”	"	PUNCT
crl-15738	129	30	“	"	PUNCT
crl-15738	129	31	learned	learn	VERB
crl-15738	129	32	a	a	DET
crl-15738	129	33	new	new	ADJ
crl-15738	129	34	technique	technique	NOUN
crl-15738	129	35	on	on	ADP
crl-15738	129	36	psycinfo	psycinfo	NOUN
crl-15738	129	37	—	—	PUNCT
crl-15738	129	38	how	how	SCONJ
crl-15738	129	39	to	to	PART
crl-15738	129	40	search	search	VERB
crl-15738	129	41	by	by	ADP
crl-15738	129	42	author	author	NOUN
crl-15738	129	43	,	,	PUNCT
crl-15738	129	44	”	"	PUNCT
crl-15738	129	45	and	and	CCONJ
crl-15738	129	46	“	"	PUNCT
crl-15738	129	47	how	how	SCONJ
crl-15738	129	48	to	to	PART
crl-15738	129	49	do	do	VERB
crl-15738	129	50	multiple	multiple	ADJ
crl-15738	129	51	search	search	NOUN
crl-15738	129	52	[	[	X
crl-15738	129	53	sic	sic	ADJ
crl-15738	129	54	]	]	PUNCT
crl-15738	129	55	on	on	ADP
crl-15738	129	56	ovid	ovid	PROPN
crl-15738	129	57	”	"	PUNCT
crl-15738	129	58	)	)	PUNCT
crl-15738	129	59	.	.	PUNCT
crl-15738	130	1	self	self	NOUN
crl-15738	130	2	-	-	PUNCT
crl-15738	130	3	assessment	assessment	NOUN
crl-15738	130	4	of	of	ADP
crl-15738	130	5	information	information	NOUN
crl-15738	130	6	retrieval	retrieval	NOUN
crl-15738	130	7	skills	skill	NOUN
crl-15738	130	8	immediately	immediately	ADV
crl-15738	130	9	following	follow	VERB
crl-15738	130	10	the	the	DET
crl-15738	130	11	reference	reference	NOUN
crl-15738	130	12	encounter	encounter	NOUN
crl-15738	130	13	,	,	PUNCT
crl-15738	130	14	the	the	DET
crl-15738	130	15	undergraduates	undergraduate	NOUN
crl-15738	130	16	surveyed	survey	VERB
crl-15738	130	17	were	be	AUX
crl-15738	130	18	confident	confident	ADJ
crl-15738	130	19	about	about	ADP
crl-15738	130	20	their	their	PRON
crl-15738	130	21	ability	ability	NOUN
crl-15738	130	22	to	to	PART
crl-15738	130	23	find	find	VERB
crl-15738	130	24	information	information	NOUN
crl-15738	130	25	independently	independently	ADV
crl-15738	130	26	,	,	PUNCT
crl-15738	130	27	as	as	SCONJ
crl-15738	130	28	noted	note	VERB
crl-15738	130	29	above	above	ADV
crl-15738	130	30	.	.	PUNCT
crl-15738	131	1	figure	figure	NOUN
crl-15738	131	2	6	6	NUM
crl-15738	131	3	shows	show	VERB
crl-15738	131	4	the	the	DET
crl-15738	131	5	respondents	respondent	NOUN
crl-15738	131	6	’	’	PART
crl-15738	131	7	self	self	NOUN
crl-15738	131	8	-	-	PUNCT
crl-15738	131	9	evaluation	evaluation	NOUN
crl-15738	131	10	of	of	ADP
crl-15738	131	11	their	their	PRON
crl-15738	131	12	ability	ability	NOUN
crl-15738	131	13	to	to	PART
crl-15738	131	14	complete	complete	VERB
crl-15738	131	15	specific	specific	ADJ
crl-15738	131	16	information	information	NOUN
crl-15738	131	17	retrieval	retrieval	NOUN
crl-15738	131	18	tasks	task	NOUN
crl-15738	131	19	,	,	PUNCT
crl-15738	131	20	such	such	ADJ
crl-15738	131	21	as	as	ADP
crl-15738	131	22	finding	find	VERB
crl-15738	131	23	a	a	DET
crl-15738	131	24	book	book	NOUN
crl-15738	131	25	or	or	CCONJ
crl-15738	131	26	searching	search	VERB
crl-15738	131	27	the	the	DET
crl-15738	131	28	online	online	ADJ
crl-15738	131	29	catalog	catalog	NOUN
crl-15738	131	30	.	.	PUNCT
crl-15738	132	1	students	student	NOUN
crl-15738	132	2	rated	rate	VERB
crl-15738	132	3	their	their	PRON
crl-15738	132	4	ability	ability	NOUN
crl-15738	132	5	to	to	PART
crl-15738	132	6	perform	perform	VERB
crl-15738	132	7	these	these	DET
crl-15738	132	8	tasks	task	NOUN
crl-15738	132	9	on	on	ADP
crl-15738	132	10	their	their	PRON
crl-15738	132	11	own	own	ADJ
crl-15738	132	12	by	by	ADP
crl-15738	132	13	selecting	select	VERB
crl-15738	132	14	options	option	NOUN
crl-15738	132	15	on	on	ADP
crl-15738	132	16	a	a	DET
crl-15738	132	17	scale	scale	NOUN
crl-15738	132	18	of	of	ADP
crl-15738	132	19	1	1	NUM
crl-15738	132	20	to	to	PART
crl-15738	132	21	5	5	NUM
crl-15738	132	22	,	,	PUNCT
crl-15738	132	23	with	with	ADP
crl-15738	132	24	1	1	NUM
crl-15738	132	25	being	be	AUX
crl-15738	132	26	“	"	PUNCT
crl-15738	132	27	never	never	ADV
crl-15738	132	28	”	"	PUNCT
crl-15738	132	29	and	and	CCONJ
crl-15738	132	30	5	5	NUM
crl-15738	132	31	being	be	AUX
crl-15738	132	32	“	"	PUNCT
crl-15738	132	33	always	always	ADV
crl-15738	132	34	.	.	PUNCT
crl-15738	132	35	”	"	PUNCT
crl-15738	133	1	a	a	DET
crl-15738	133	2	final	final	ADJ
crl-15738	133	3	option	option	NOUN
crl-15738	133	4	,	,	PUNCT
crl-15738	133	5	“	"	PUNCT
crl-15738	133	6	do	do	AUX
crl-15738	133	7	n’t	not	PART
crl-15738	133	8	use	use	VERB
crl-15738	133	9	”	"	PUNCT
crl-15738	133	10	(	(	PUNCT
crl-15738	133	11	#	#	SYM
crl-15738	133	12	6	6	NUM
crl-15738	133	13	)	)	PUNCT
crl-15738	133	14	,	,	PUNCT
crl-15738	133	15	was	be	AUX
crl-15738	133	16	selected	select	VERB
crl-15738	133	17	only	only	ADV
crl-15738	133	18	once	once	ADV
crl-15738	133	19	,	,	PUNCT
crl-15738	133	20	in	in	ADP
crl-15738	133	21	response	response	NOUN
crl-15738	133	22	to	to	ADP
crl-15738	133	23	“	"	PUNCT
crl-15738	133	24	i	i	PRON
crl-15738	133	25	can	can	AUX
crl-15738	133	26	find	find	VERB
crl-15738	133	27	journal	journal	ADJ
crl-15738	133	28	articles	article	NOUN
crl-15738	133	29	without	without	ADP
crl-15738	133	30	assistance	assistance	NOUN
crl-15738	133	31	.	.	PUNCT
crl-15738	133	32	”	"	PUNCT
crl-15738	134	1	in	in	ADP
crl-15738	134	2	general	general	ADJ
crl-15738	134	3	,	,	PUNCT
crl-15738	134	4	the	the	DET
crl-15738	134	5	students	student	NOUN
crl-15738	134	6	were	be	AUX
crl-15738	134	7	fairly	fairly	ADV
crl-15738	134	8	confident	confident	ADJ
crl-15738	134	9	in	in	ADP
crl-15738	134	10	their	their	PRON
crl-15738	134	11	abilities	ability	NOUN
crl-15738	134	12	to	to	PART
crl-15738	134	13	complete	complete	VERB
crl-15738	134	14	these	these	DET
crl-15738	134	15	tasks	task	NOUN
crl-15738	134	16	.	.	PUNCT
crl-15738	135	1	they	they	PRON
crl-15738	135	2	expressed	express	VERB
crl-15738	135	3	the	the	DET
crl-15738	135	4	least	least	ADJ
crl-15738	135	5	confidence	confidence	NOUN
crl-15738	135	6	in	in	ADP
crl-15738	135	7	their	their	PRON
crl-15738	135	8	ability	ability	NOUN
crl-15738	135	9	to	to	PART
crl-15738	135	10	retrieve	retrieve	VERB
crl-15738	135	11	print	print	NOUN
crl-15738	135	12	sources	source	NOUN
crl-15738	135	13	such	such	ADJ
crl-15738	135	14	as	as	ADP
crl-15738	135	15	books	book	NOUN
crl-15738	135	16	,	,	PUNCT
crl-15738	135	17	journals	journal	NOUN
crl-15738	135	18	,	,	PUNCT
crl-15738	135	19	encyclopedias	encyclopedia	NOUN
crl-15738	135	20	(	(	PUNCT
crl-15738	135	21	m	m	NOUN
crl-15738	135	22	=	=	NOUN
crl-15738	135	23	3.71	3.71	NUM
crl-15738	135	24	,	,	PUNCT
crl-15738	135	25	sd	sd	ADV
crl-15738	135	26	=	=	NOUN
crl-15738	135	27	.925	.925	NUM
crl-15738	135	28	,	,	PUNCT
crl-15738	135	29	n	n	NOUN
crl-15738	135	30	=	=	NUM
crl-15738	135	31	69	69	NUM
crl-15738	135	32	)	)	PUNCT
crl-15738	135	33	,	,	PUNCT
crl-15738	135	34	even	even	ADV
crl-15738	135	35	though	though	SCONJ
crl-15738	135	36	they	they	PRON
crl-15738	135	37	were	be	AUX
crl-15738	135	38	332	332	NUM
crl-15738	135	39	college	college	PROPN
crl-15738	135	40	&	&	CCONJ
crl-15738	135	41	research	research	PROPN
crl-15738	135	42	libraries	library	NOUN
crl-15738	135	43	july	july	PROPN
crl-15738	135	44	2005	2005	NUM
crl-15738	135	45	mostly	mostly	ADV
crl-15738	135	46	confident	confident	ADJ
crl-15738	135	47	in	in	ADP
crl-15738	135	48	their	their	PRON
crl-15738	135	49	ability	ability	NOUN
crl-15738	135	50	to	to	PART
crl-15738	135	51	search	search	VERB
crl-15738	135	52	the	the	DET
crl-15738	135	53	online	online	ADJ
crl-15738	135	54	catalog	catalog	NOUN
crl-15738	135	55	(	(	PUNCT
crl-15738	135	56	m	m	NOUN
crl-15738	135	57	=	=	NOUN
crl-15738	135	58	4.01	4.01	NUM
crl-15738	135	59	,	,	PUNCT
crl-15738	135	60	sd	sd	ADP
crl-15738	135	61	=	=	SYM
crl-15738	135	62	0.962	0.962	NUM
crl-15738	135	63	,	,	PUNCT
crl-15738	135	64	n	n	NOUN
crl-15738	135	65	=	=	NOUN
crl-15738	135	66	69	69	NUM
crl-15738	135	67	)	)	PUNCT
crl-15738	135	68	.	.	PUNCT
crl-15738	136	1	this	this	PRON
crl-15738	136	2	may	may	AUX
crl-15738	136	3	be	be	AUX
crl-15738	136	4	due	due	ADJ
crl-15738	136	5	to	to	ADP
crl-15738	136	6	local	local	ADJ
crl-15738	136	7	conditions	condition	NOUN
crl-15738	136	8	characterized	characterize	VERB
crl-15738	136	9	by	by	ADP
crl-15738	136	10	a	a	DET
crl-15738	136	11	decentralized	decentralize	VERB
crl-15738	136	12	departmental	departmental	ADJ
crl-15738	136	13	library	library	NOUN
crl-15738	136	14	structure	structure	NOUN
crl-15738	136	15	that	that	PRON
crl-15738	136	16	can	can	AUX
crl-15738	136	17	make	make	VERB
crl-15738	136	18	physical	physical	ADJ
crl-15738	136	19	retrieval	retrieval	NOUN
crl-15738	136	20	of	of	ADP
crl-15738	136	21	an	an	DET
crl-15738	136	22	item	item	NOUN
crl-15738	136	23	challenging	challenging	ADJ
crl-15738	136	24	because	because	SCONJ
crl-15738	136	25	libraries	library	NOUN
crl-15738	136	26	are	be	AUX
crl-15738	136	27	scattered	scatter	VERB
crl-15738	136	28	across	across	ADP
crl-15738	136	29	campus	campus	NOUN
crl-15738	136	30	and	and	CCONJ
crl-15738	136	31	o	o	AUX
crl-15738	136	32	en	en	X
crl-15738	136	33	have	have	VERB
crl-15738	136	34	different	different	ADJ
crl-15738	136	35	hours	hour	NOUN
crl-15738	136	36	.	.	PUNCT
crl-15738	137	1	or	or	CCONJ
crl-15738	137	2	it	it	PRON
crl-15738	137	3	may	may	AUX
crl-15738	137	4	be	be	AUX
crl-15738	137	5	due	due	ADJ
crl-15738	137	6	to	to	ADP
crl-15738	137	7	a	a	DET
crl-15738	137	8	more	more	ADV
crl-15738	137	9	general	general	ADJ
crl-15738	137	10	difficulty	difficulty	NOUN
crl-15738	137	11	undergraduates	undergraduate	NOUN
crl-15738	137	12	have	have	VERB
crl-15738	137	13	in	in	ADP
crl-15738	137	14	transitioning	transition	VERB
crl-15738	137	15	from	from	ADP
crl-15738	137	16	full	full	ADJ
crl-15738	137	17	-	-	PUNCT
crl-15738	137	18	text	text	NOUN
crl-15738	137	19	databases	database	NOUN
crl-15738	137	20	(	(	PUNCT
crl-15738	137	21	one	one	NUM
crl-15738	137	22	-	-	PUNCT
crl-15738	137	23	stop	stop	NOUN
crl-15738	137	24	shopping	shopping	NOUN
crl-15738	137	25	)	)	PUNCT
crl-15738	137	26	to	to	ADP
crl-15738	137	27	navigating	navigate	VERB
crl-15738	137	28	a	a	DET
crl-15738	137	29	hybrid	hybrid	NOUN
crl-15738	137	30	and	and	CCONJ
crl-15738	137	31	distributed	distribute	VERB
crl-15738	137	32	information	information	NOUN
crl-15738	137	33	environment	environment	NOUN
crl-15738	137	34	.	.	PUNCT
crl-15738	138	1	relationships	relationship	NOUN
crl-15738	138	2	among	among	ADP
crl-15738	138	3	the	the	DET
crl-15738	138	4	variables	variable	NOUN
crl-15738	138	5	examination	examination	NOUN
crl-15738	138	6	of	of	ADP
crl-15738	138	7	the	the	DET
crl-15738	138	8	correlations	correlation	NOUN
crl-15738	138	9	among	among	ADP
crl-15738	138	10	all	all	DET
crl-15738	138	11	variables	variable	NOUN
crl-15738	138	12	measured	measure	VERB
crl-15738	138	13	on	on	ADP
crl-15738	138	14	a	a	DET
crl-15738	138	15	likert	likert	ADJ
crl-15738	138	16	scale	scale	NOUN
crl-15738	138	17	,	,	PUNCT
crl-15738	138	18	as	as	ADV
crl-15738	138	19	well	well	ADV
crl-15738	138	20	as	as	ADP
crl-15738	138	21	frequency	frequency	NOUN
crl-15738	138	22	of	of	ADP
crl-15738	138	23	visits	visit	NOUN
crl-15738	138	24	(	(	PUNCT
crl-15738	138	25	using	use	VERB
crl-15738	138	26	pearson	pearson	NOUN
crl-15738	138	27	correlation	correlation	NOUN
crl-15738	138	28	coefficients	coefficient	NOUN
crl-15738	138	29	in	in	ADP
crl-15738	138	30	sas	sas	PROPN
crl-15738	138	31	v8	v8	PROPN
crl-15738	138	32	)	)	PUNCT
crl-15738	138	33	,	,	PUNCT
crl-15738	138	34	shows	show	VERB
crl-15738	138	35	numerous	numerous	ADJ
crl-15738	138	36	significant	significant	ADJ
crl-15738	138	37	ones	one	NOUN
crl-15738	138	38	,	,	PUNCT
crl-15738	138	39	but	but	CCONJ
crl-15738	138	40	most	most	ADJ
crl-15738	138	41	were	be	AUX
crl-15738	138	42	fairly	fairly	ADV
crl-15738	138	43	weak	weak	ADJ
crl-15738	138	44	,	,	PUNCT
crl-15738	138	45	accounting	account	VERB
crl-15738	138	46	for	for	ADP
crl-15738	138	47	only	only	ADV
crl-15738	138	48	a	a	DET
crl-15738	138	49	small	small	ADJ
crl-15738	138	50	portion	portion	NOUN
crl-15738	138	51	of	of	ADP
crl-15738	138	52	the	the	DET
crl-15738	138	53	variation	variation	NOUN
crl-15738	138	54	in	in	ADP
crl-15738	138	55	the	the	DET
crl-15738	138	56	variables	variable	NOUN
crl-15738	138	57	.	.	PUNCT
crl-15738	139	1	(	(	PUNCT
crl-15738	139	2	see	see	VERB
crl-15738	139	3	table	table	NOUN
crl-15738	139	4	3	3	NUM
crl-15738	139	5	.	.	PUNCT
crl-15738	139	6	)	)	PUNCT
crl-15738	140	1	for	for	ADP
crl-15738	140	2	instance	instance	NOUN
crl-15738	140	3	,	,	PUNCT
crl-15738	140	4	student	student	NOUN
crl-15738	140	5	perception	perception	NOUN
crl-15738	140	6	of	of	ADP
crl-15738	140	7	the	the	DET
crl-15738	140	8	friendliness	friendliness	NOUN
crl-15738	140	9	of	of	ADP
crl-15738	140	10	the	the	DET
crl-15738	140	11	reference	reference	NOUN
crl-15738	140	12	staff	staff	NOUN
crl-15738	140	13	showed	show	VERB
crl-15738	140	14	a	a	DET
crl-15738	140	15	statistically	statistically	ADV
crl-15738	140	16	significant	significant	ADJ
crl-15738	140	17	correlation	correlation	NOUN
crl-15738	140	18	with	with	ADP
crl-15738	140	19	confidence	confidence	NOUN
crl-15738	140	20	following	follow	VERB
crl-15738	140	21	the	the	DET
crl-15738	140	22	reference	reference	NOUN
crl-15738	140	23	interaction	interaction	NOUN
crl-15738	140	24	(	(	PUNCT
crl-15738	140	25	p	p	X
crl-15738	140	26	=	=	SYM
crl-15738	140	27	0.0178	0.0178	NUM
crl-15738	140	28	,	,	PUNCT
crl-15738	140	29	n	n	NOUN
crl-15738	140	30	=	=	NOUN
crl-15738	140	31	69	69	NUM
crl-15738	140	32	)	)	PUNCT
crl-15738	140	33	,	,	PUNCT
crl-15738	140	34	but	but	CCONJ
crl-15738	140	35	perception	perception	NOUN
crl-15738	140	36	of	of	ADP
crl-15738	140	37	friendliness	friendliness	NOUN
crl-15738	140	38	accounted	account	VERB
crl-15738	140	39	for	for	ADP
crl-15738	140	40	only	only	ADV
crl-15738	140	41	8.10	8.10	NUM
crl-15738	140	42	percent	percent	NOUN
crl-15738	140	43	(	(	PUNCT
crl-15738	140	44	r2	r2	PROPN
crl-15738	140	45	=	=	SYM
crl-15738	140	46	0.081	0.081	NUM
crl-15738	140	47	)	)	PUNCT
crl-15738	140	48	of	of	ADP
crl-15738	140	49	the	the	DET
crl-15738	140	50	variation	variation	NOUN
crl-15738	140	51	in	in	ADP
crl-15738	140	52	confidence	confidence	NOUN
crl-15738	140	53	a	a	DET
crl-15738	140	54	er	er	INTJ
crl-15738	140	55	the	the	DET
crl-15738	140	56	interaction	interaction	NOUN
crl-15738	140	57	.	.	PUNCT
crl-15738	141	1	this	this	PRON
crl-15738	141	2	suggests	suggest	VERB
crl-15738	141	3	that	that	SCONJ
crl-15738	141	4	friendly	friendly	ADJ
crl-15738	141	5	service	service	NOUN
crl-15738	141	6	may	may	AUX
crl-15738	141	7	help	help	VERB
crl-15738	141	8	bolster	bolster	VERB
crl-15738	141	9	students	student	NOUN
crl-15738	141	10	’	'	PUNCT
crl-15738	141	11	confidence	confidence	NOUN
crl-15738	141	12	in	in	ADP
crl-15738	141	13	their	their	PRON
crl-15738	141	14	ability	ability	NOUN
crl-15738	141	15	to	to	PART
crl-15738	141	16	find	find	VERB
crl-15738	141	17	the	the	DET
crl-15738	141	18	answers	answer	NOUN
crl-15738	141	19	to	to	ADP
crl-15738	141	20	their	their	PRON
crl-15738	141	21	questions	question	NOUN
crl-15738	141	22	on	on	ADP
crl-15738	141	23	their	their	PRON
crl-15738	141	24	own	own	ADJ
crl-15738	141	25	,	,	PUNCT
crl-15738	141	26	but	but	CCONJ
crl-15738	141	27	the	the	DET
crl-15738	141	28	effect	effect	NOUN
crl-15738	141	29	is	be	AUX
crl-15738	141	30	rather	rather	ADV
crl-15738	141	31	slight	slight	ADJ
crl-15738	141	32	.	.	PUNCT
crl-15738	142	1	frequency	frequency	NOUN
crl-15738	142	2	of	of	ADP
crl-15738	142	3	visits	visit	NOUN
crl-15738	142	4	to	to	ADP
crl-15738	142	5	the	the	DET
crl-15738	142	6	library	library	NOUN
crl-15738	142	7	during	during	ADP
crl-15738	142	8	the	the	DET
crl-15738	142	9	semester	semester	NOUN
crl-15738	142	10	of	of	ADP
crl-15738	142	11	the	the	DET
crl-15738	142	12	study	study	NOUN
crl-15738	142	13	was	be	AUX
crl-15738	142	14	correlated	correlate	VERB
crl-15738	142	15	with	with	ADP
crl-15738	142	16	students	student	NOUN
crl-15738	142	17	’	'	PUNCT
crl-15738	142	18	confidence	confidence	NOUN
crl-15738	142	19	in	in	ADP
crl-15738	142	20	their	their	PRON
crl-15738	142	21	ability	ability	NOUN
crl-15738	142	22	to	to	PART
crl-15738	142	23	answer	answer	VERB
crl-15738	142	24	their	their	PRON
crl-15738	142	25	questions	question	NOUN
crl-15738	142	26	independently	independently	ADV
crl-15738	142	27	before	before	ADP
crl-15738	142	28	the	the	DET
crl-15738	142	29	reference	reference	NOUN
crl-15738	142	30	interaction	interaction	NOUN
crl-15738	142	31	(	(	PUNCT
crl-15738	142	32	r2	r2	PROPN
crl-15738	142	33	=	=	PUNCT
crl-15738	142	34	0.142	0.142	NUM
crl-15738	142	35	,	,	PUNCT
crl-15738	142	36	p	p	X
crl-15738	142	37	=	=	NOUN
crl-15738	142	38	0.0014	0.0014	NUM
crl-15738	142	39	,	,	PUNCT
crl-15738	142	40	n	n	NOUN
crl-15738	142	41	=	=	NUM
crl-15738	142	42	69	69	NUM
crl-15738	142	43	)	)	PUNCT
crl-15738	142	44	,	,	PUNCT
crl-15738	142	45	suggesting	suggest	VERB
crl-15738	142	46	that	that	SCONJ
crl-15738	142	47	more	more	ADV
crl-15738	142	48	frequent	frequent	ADJ
crl-15738	142	49	users	user	NOUN
crl-15738	142	50	start	start	VERB
crl-15738	142	51	out	out	ADP
crl-15738	142	52	somewhat	somewhat	ADV
crl-15738	142	53	more	more	ADJ
crl-15738	142	54	figure	figure	NOUN
crl-15738	142	55	4	4	NUM
crl-15738	142	56	perception	perception	NOUN
crl-15738	142	57	of	of	ADP
crl-15738	142	58	reference	reference	NOUN
crl-15738	142	59	staff	staff	NOUN
crl-15738	142	60	(	(	PUNCT
crl-15738	142	61	a	a	X
crl-15738	142	62	)	)	PUNCT
crl-15738	142	63	approachability	approachability	NOUN
crl-15738	142	64	(	(	PUNCT
crl-15738	142	65	m	m	PROPN
crl-15738	142	66	=	=	NOUN
crl-15738	142	67	5.78	5.78	NUM
crl-15738	142	68	,	,	PUNCT
crl-15738	142	69	sd	sd	ADP
crl-15738	142	70	=	=	SYM
crl-15738	142	71	0.510	0.510	NUM
crl-15738	142	72	,	,	PUNCT
crl-15738	142	73	n	n	NOUN
crl-15738	142	74	=	=	NUM
crl-15738	142	75	69	69	NUM
crl-15738	142	76	)	)	PUNCT
crl-15738	142	77	and	and	CCONJ
crl-15738	142	78	(	(	PUNCT
crl-15738	142	79	b	b	NOUN
crl-15738	142	80	)	)	PUNCT
crl-15738	142	81	friendliness	friendliness	NOUN
crl-15738	142	82	(	(	PUNCT
crl-15738	142	83	m	m	NOUN
crl-15738	142	84	=	=	NOUN
crl-15738	142	85	5.71	5.71	NUM
crl-15738	142	86	,	,	PUNCT
crl-15738	142	87	sd	sd	ADP
crl-15738	142	88	=	=	SYM
crl-15738	142	89	0.88	0.88	NUM
crl-15738	142	90	,	,	PUNCT
crl-15738	142	91	n	n	NOUN
crl-15738	142	92	=	=	NUM
crl-15738	142	93	69	69	NUM
crl-15738	142	94	)	)	PUNCT
crl-15738	142	95	0	0	NUM
crl-15738	143	1	10	10	NUM
crl-15738	143	2	20	20	NUM
crl-15738	143	3	30	30	NUM
crl-15738	143	4	40	40	NUM
crl-15738	143	5	50	50	NUM
crl-15738	143	6	60	60	NUM
crl-15738	143	7	extremely	extremely	ADV
crl-15738	143	8	friendly	friendly	ADJ
crl-15738	143	9	not	not	PART
crl-15738	143	10	at	at	ADV
crl-15738	143	11	all	all	ADV
crl-15738	143	12	friendly	friendly	ADJ
crl-15738	143	13	number	number	NOUN
crl-15738	143	14	of	of	ADP
crl-15738	143	15	respondents	respondent	NOUN
crl-15738	143	16	0	0	NUM
crl-15738	143	17	10	10	NUM
crl-15738	143	18	20	20	NUM
crl-15738	143	19	30	30	NUM
crl-15738	143	20	40	40	NUM
crl-15738	143	21	50	50	NUM
crl-15738	143	22	60	60	NUM
crl-15738	143	23	extremely	extremely	ADV
crl-15738	143	24	approachable	approachable	ADJ
crl-15738	143	25	not	not	PART
crl-15738	143	26	at	at	ADV
crl-15738	143	27	all	all	ADV
crl-15738	143	28	approachable	approachable	ADJ
crl-15738	143	29	number	number	NOUN
crl-15738	143	30	of	of	ADP
crl-15738	143	31	respondents	respondent	NOUN
crl-15738	143	32	a.	a.	NOUN
crl-15738	143	33	friendliness	friendliness	NOUN
crl-15738	143	34	of	of	ADP
crl-15738	143	35	reference	reference	PROPN
crl-15738	143	36	staff	staff	NOUN
crl-15738	143	37	b.	b.	PROPN
crl-15738	143	38	approachability	approachability	NOUN
crl-15738	143	39	of	of	ADP
crl-15738	143	40	reference	reference	NOUN
crl-15738	143	41	staff	staff	NOUN
crl-15738	143	42	confident	confident	ADJ
crl-15738	143	43	in	in	ADP
crl-15738	143	44	their	their	PRON
crl-15738	143	45	ability	ability	NOUN
crl-15738	143	46	to	to	PART
crl-15738	143	47	find	find	VERB
crl-15738	143	48	answers	answer	NOUN
crl-15738	143	49	to	to	ADP
crl-15738	143	50	their	their	PRON
crl-15738	143	51	questions	question	NOUN
crl-15738	143	52	than	than	ADP
crl-15738	143	53	less	less	ADV
crl-15738	143	54	frequent	frequent	ADJ
crl-15738	143	55	library	library	NOUN
crl-15738	143	56	users	user	NOUN
crl-15738	143	57	.	.	PUNCT
crl-15738	144	1	(	(	PUNCT
crl-15738	144	2	see	see	VERB
crl-15738	144	3	table	table	NOUN
crl-15738	144	4	3	3	NUM
crl-15738	144	5	.	.	PUNCT
crl-15738	144	6	)	)	PUNCT
crl-15738	144	7	frequency	frequency	NOUN
crl-15738	144	8	of	of	ADP
crl-15738	144	9	visits	visit	NOUN
crl-15738	144	10	also	also	ADV
crl-15738	144	11	was	be	AUX
crl-15738	144	12	correlated	correlate	VERB
crl-15738	144	13	with	with	ADP
crl-15738	144	14	all	all	DET
crl-15738	144	15	self	self	NOUN
crl-15738	144	16	-	-	PUNCT
crl-15738	144	17	assessment	assessment	NOUN
crl-15738	144	18	of	of	ADP
crl-15738	144	19	ability	ability	NOUN
crl-15738	144	20	indicators	indicator	NOUN
crl-15738	144	21	,	,	PUNCT
crl-15738	144	22	except	except	SCONJ
crl-15738	144	23	the	the	DET
crl-15738	144	24	ability	ability	NOUN
crl-15738	144	25	to	to	PART
crl-15738	144	26	find	find	VERB
crl-15738	144	27	journal	journal	ADJ
crl-15738	144	28	articles	article	NOUN
crl-15738	144	29	without	without	ADP
crl-15738	144	30	assistance	assistance	NOUN
crl-15738	144	31	.	.	PUNCT
crl-15738	145	1	perhaps	perhaps	ADV
crl-15738	145	2	frequent	frequent	ADJ
crl-15738	145	3	library	library	NOUN
crl-15738	145	4	users	user	NOUN
crl-15738	145	5	learn	learn	VERB
crl-15738	145	6	that	that	SCONJ
crl-15738	145	7	finding	find	VERB
crl-15738	145	8	articles	article	NOUN
crl-15738	145	9	can	can	AUX
crl-15738	145	10	be	be	AUX
crl-15738	145	11	more	more	ADV
crl-15738	145	12	challenging	challenging	ADJ
crl-15738	145	13	than	than	SCONJ
crl-15738	145	14	they	they	PRON
crl-15738	145	15	initially	initially	ADV
crl-15738	145	16	thought	think	VERB
crl-15738	145	17	!	!	PUNCT
crl-15738	146	1	in	in	ADP
crl-15738	146	2	addition	addition	NOUN
crl-15738	146	3	,	,	PUNCT
crl-15738	146	4	frequency	frequency	NOUN
crl-15738	146	5	of	of	ADP
crl-15738	146	6	visits	visit	NOUN
crl-15738	146	7	was	be	AUX
crl-15738	146	8	negatively	negatively	ADV
crl-15738	146	9	correlated	correlate	VERB
crl-15738	146	10	with	with	ADP
crl-15738	146	11	the	the	DET
crl-15738	146	12	perception	perception	NOUN
crl-15738	146	13	of	of	ADP
crl-15738	146	14	the	the	DET
crl-15738	146	15	approachability	approachability	NOUN
crl-15738	146	16	of	of	ADP
crl-15738	146	17	the	the	DET
crl-15738	146	18	reference	reference	NOUN
crl-15738	146	19	staff	staff	NOUN
crl-15738	146	20	(	(	PUNCT
crl-15738	146	21	r2	r2	PROPN
crl-15738	146	22	=	=	PUNCT
crl-15738	146	23	-0.168	-0.168	PROPN
crl-15738	146	24	,	,	PUNCT
crl-15738	146	25	p	p	X
crl-15738	146	26	=	=	NOUN
crl-15738	146	27	0.0005	0.0005	NUM
crl-15738	146	28	,	,	PUNCT
crl-15738	146	29	n	n	NOUN
crl-15738	146	30	=	=	NUM
crl-15738	146	31	69	69	NUM
crl-15738	146	32	)	)	PUNCT
crl-15738	146	33	,	,	PUNCT
crl-15738	146	34	but	but	CCONJ
crl-15738	146	35	not	not	PART
crl-15738	146	36	significantly	significantly	ADV
crl-15738	146	37	correlated	correlate	VERB
crl-15738	146	38	with	with	ADP
crl-15738	146	39	the	the	DET
crl-15738	146	40	percep	percep	NOUN
crl-15738	146	41	the	the	DET
crl-15738	146	42	impact	impact	NOUN
crl-15738	146	43	of	of	ADP
crl-15738	146	44	reference	reference	NOUN
crl-15738	146	45	services	service	NOUN
crl-15738	146	46	provided	provide	VERB
crl-15738	146	47	to	to	PART
crl-15738	146	48	undergraduate	undergraduate	VERB
crl-15738	146	49	students	student	NOUN
crl-15738	146	50	333	333	NUM
crl-15738	146	51	figure	figure	NOUN
crl-15738	146	52	5	5	NUM
crl-15738	146	53	confidence	confidence	NOUN
crl-15738	146	54	in	in	ADP
crl-15738	146	55	ability	ability	NOUN
crl-15738	146	56	to	to	PART
crl-15738	146	57	find	find	VERB
crl-15738	146	58	information	information	NOUN
crl-15738	146	59	independently	independently	ADV
crl-15738	146	60	(	(	PUNCT
crl-15738	146	61	a	a	X
crl-15738	146	62	)	)	PUNCT
crl-15738	146	63	before	before	ADP
crl-15738	146	64	(	(	PUNCT
crl-15738	146	65	m	m	PROPN
crl-15738	146	66	=	=	NOUN
crl-15738	146	67	3.38	3.38	NUM
crl-15738	146	68	,	,	PUNCT
crl-15738	146	69	sd	sd	ADP
crl-15738	146	70	=	=	SYM
crl-15738	146	71	1.58	1.58	NUM
crl-15738	146	72	,	,	PUNCT
crl-15738	146	73	n	n	NOUN
crl-15738	146	74	=	=	NUM
crl-15738	146	75	69	69	NUM
crl-15738	146	76	)	)	PUNCT
crl-15738	146	77	and	and	CCONJ
crl-15738	146	78	(	(	PUNCT
crl-15738	146	79	b	b	NOUN
crl-15738	146	80	)	)	PUNCT
crl-15738	146	81	after	after	ADP
crl-15738	146	82	the	the	DET
crl-15738	146	83	reference	reference	NOUN
crl-15738	146	84	interaction	interaction	NOUN
crl-15738	146	85	(	(	PUNCT
crl-15738	146	86	m	m	NOUN
crl-15738	146	87	=	=	NOUN
crl-15738	146	88	5.03	5.03	NUM
crl-15738	146	89	,	,	PUNCT
crl-15738	146	90	sd	sd	ADP
crl-15738	146	91	=	=	SYM
crl-15738	146	92	1.01	1.01	NUM
crl-15738	146	93	,	,	PUNCT
crl-15738	146	94	n	n	NOUN
crl-15738	146	95	=	=	NUM
crl-15738	146	96	69	69	NUM
crl-15738	146	97	)	)	PUNCT
crl-15738	146	98	0	0	NUM
crl-15738	146	99	5	5	NUM
crl-15738	146	100	10	10	NUM
crl-15738	146	101	15	15	NUM
crl-15738	146	102	20	20	NUM
crl-15738	146	103	25	25	NUM
crl-15738	146	104	30	30	NUM
crl-15738	146	105	35	35	NUM
crl-15738	146	106	extremely	extremely	ADV
crl-15738	146	107	confident	confident	ADJ
crl-15738	146	108	not	not	PART
crl-15738	146	109	confident	confident	ADJ
crl-15738	146	110	at	at	ADP
crl-15738	146	111	all	all	DET
crl-15738	146	112	number	number	NOUN
crl-15738	146	113	of	of	ADP
crl-15738	146	114	respondents	respondent	NOUN
crl-15738	146	115	a.	a.	NOUN
crl-15738	146	116	before	before	ADP
crl-15738	146	117	reference	reference	NOUN
crl-15738	146	118	interaction	interaction	NOUN
crl-15738	146	119	0	0	NUM
crl-15738	146	120	5	5	NUM
crl-15738	146	121	10	10	NUM
crl-15738	146	122	15	15	NUM
crl-15738	146	123	20	20	NUM
crl-15738	146	124	25	25	NUM
crl-15738	146	125	30	30	NUM
crl-15738	146	126	35	35	NUM
crl-15738	146	127	extremely	extremely	ADV
crl-15738	146	128	confident	confident	ADJ
crl-15738	146	129	not	not	PART
crl-15738	146	130	confident	confident	ADJ
crl-15738	146	131	at	at	ADP
crl-15738	146	132	all	all	DET
crl-15738	146	133	number	number	NOUN
crl-15738	146	134	of	of	ADP
crl-15738	146	135	respondents	respondent	NOUN
crl-15738	146	136	b.	b.	PROPN
crl-15738	147	1	after	after	ADP
crl-15738	147	2	reference	reference	NOUN
crl-15738	147	3	interaction	interaction	NOUN
crl-15738	147	4	tion	tion	NOUN
crl-15738	147	5	of	of	ADP
crl-15738	147	6	friendliness	friendliness	NOUN
crl-15738	147	7	.	.	PUNCT
crl-15738	148	1	that	that	PRON
crl-15738	148	2	is	be	AUX
crl-15738	148	3	,	,	PUNCT
crl-15738	148	4	16.8	16.8	NUM
crl-15738	148	5	percent	percent	NOUN
crl-15738	148	6	of	of	ADP
crl-15738	148	7	the	the	DET
crl-15738	148	8	variation	variation	NOUN
crl-15738	148	9	in	in	ADP
crl-15738	148	10	undergraduate	undergraduate	ADJ
crl-15738	148	11	perception	perception	NOUN
crl-15738	148	12	of	of	ADP
crl-15738	148	13	the	the	DET
crl-15738	148	14	approachability	approachability	NOUN
crl-15738	148	15	of	of	ADP
crl-15738	148	16	the	the	DET
crl-15738	148	17	reference	reference	NOUN
crl-15738	148	18	staff	staff	NOUN
crl-15738	148	19	was	be	AUX
crl-15738	148	20	explained	explain	VERB
crl-15738	148	21	by	by	ADP
crl-15738	148	22	how	how	SCONJ
crl-15738	148	23	frequently	frequently	ADV
crl-15738	148	24	they	they	PRON
crl-15738	148	25	had	have	AUX
crl-15738	148	26	visited	visit	VERB
crl-15738	148	27	the	the	DET
crl-15738	148	28	library	library	NOUN
crl-15738	148	29	during	during	ADP
crl-15738	148	30	the	the	DET
crl-15738	148	31	semester	semester	NOUN
crl-15738	148	32	of	of	ADP
crl-15738	148	33	the	the	DET
crl-15738	148	34	study	study	NOUN
crl-15738	148	35	,	,	PUNCT
crl-15738	148	36	with	with	ADP
crl-15738	148	37	the	the	DET
crl-15738	148	38	perception	perception	NOUN
crl-15738	148	39	of	of	ADP
crl-15738	148	40	approachability	approachability	NOUN
crl-15738	148	41	declining	decline	VERB
crl-15738	148	42	as	as	SCONJ
crl-15738	148	43	the	the	DET
crl-15738	148	44	frequency	frequency	NOUN
crl-15738	148	45	of	of	ADP
crl-15738	148	46	visits	visit	NOUN
crl-15738	148	47	increased	increase	VERB
crl-15738	148	48	.	.	PUNCT
crl-15738	149	1	three	three	NUM
crl-15738	149	2	possible	possible	ADJ
crl-15738	149	3	explanations	explanation	NOUN
crl-15738	149	4	of	of	ADP
crl-15738	149	5	this	this	DET
crl-15738	149	6	follow	follow	NOUN
crl-15738	149	7	.	.	PUNCT
crl-15738	150	1	it	it	PRON
crl-15738	150	2	may	may	AUX
crl-15738	150	3	be	be	AUX
crl-15738	150	4	a	a	DET
crl-15738	150	5	case	case	NOUN
crl-15738	150	6	of	of	ADP
crl-15738	150	7	familiarity	familiarity	NOUN
crl-15738	150	8	breeding	breeding	NOUN
crl-15738	150	9	contempt	contempt	NOUN
crl-15738	150	10	.	.	PUNCT
crl-15738	151	1	or	or	CCONJ
crl-15738	151	2	perhaps	perhaps	ADV
crl-15738	151	3	approachability	approachability	NOUN
crl-15738	151	4	is	be	AUX
crl-15738	151	5	simply	simply	ADV
crl-15738	151	6	not	not	PART
crl-15738	151	7	an	an	DET
crl-15738	151	8	issue	issue	NOUN
crl-15738	151	9	with	with	ADP
crl-15738	151	10	more	more	ADV
crl-15738	151	11	frequent	frequent	ADJ
crl-15738	151	12	users	user	NOUN
crl-15738	151	13	who	who	PRON
crl-15738	151	14	may	may	AUX
crl-15738	151	15	take	take	VERB
crl-15738	151	16	it	it	PRON
crl-15738	151	17	for	for	ADP
crl-15738	151	18	granted	grant	VERB
crl-15738	151	19	that	that	SCONJ
crl-15738	151	20	they	they	PRON
crl-15738	151	21	can	can	AUX
crl-15738	151	22	ask	ask	VERB
crl-15738	151	23	the	the	DET
crl-15738	151	24	reference	reference	NOUN
crl-15738	151	25	staff	staff	NOUN
crl-15738	151	26	for	for	ADP
crl-15738	151	27	assistance	assistance	NOUN
crl-15738	151	28	.	.	PUNCT
crl-15738	152	1	it	it	PRON
crl-15738	152	2	also	also	ADV
crl-15738	152	3	may	may	AUX
crl-15738	152	4	be	be	AUX
crl-15738	152	5	a	a	DET
crl-15738	152	6	ma	ma	PROPN
crl-15738	152	7	er	er	INTJ
crl-15738	152	8	of	of	ADP
crl-15738	152	9	regular	regular	ADJ
crl-15738	152	10	users	user	NOUN
crl-15738	152	11	being	be	AUX
crl-15738	152	12	unwilling	unwilling	ADJ
crl-15738	152	13	to	to	PART
crl-15738	152	14	admit	admit	VERB
crl-15738	152	15	they	they	PRON
crl-15738	152	16	still	still	ADV
crl-15738	152	17	need	need	VERB
crl-15738	152	18	assistance	assistance	NOUN
crl-15738	152	19	.	.	PUNCT
crl-15738	153	1	that	that	PRON
crl-15738	153	2	is	be	AUX
crl-15738	153	3	,	,	PUNCT
crl-15738	153	4	users	user	NOUN
crl-15738	153	5	more	more	ADJ
crl-15738	153	6	conversant	conversant	NOUN
crl-15738	153	7	with	with	ADP
crl-15738	153	8	the	the	DET
crl-15738	153	9	library	library	NOUN
crl-15738	153	10	through	through	ADP
crl-15738	153	11	prior	prior	ADJ
crl-15738	153	12	interactions	interaction	NOUN
crl-15738	153	13	may	may	AUX
crl-15738	153	14	feel	feel	VERB
crl-15738	153	15	reluctant	reluctant	ADJ
crl-15738	153	16	to	to	PART
crl-15738	153	17	reveal	reveal	VERB
crl-15738	153	18	that	that	SCONJ
crl-15738	153	19	they	they	PRON
crl-15738	153	20	still	still	ADV
crl-15738	153	21	are	be	AUX
crl-15738	153	22	unaware	unaware	ADJ
crl-15738	153	23	of	of	ADP
crl-15738	153	24	all	all	DET
crl-15738	153	25	the	the	DET
crl-15738	153	26	resources	resource	NOUN
crl-15738	153	27	and	and	CCONJ
crl-15738	153	28	therefore	therefore	ADV
crl-15738	153	29	identify	identify	VERB
crl-15738	153	30	the	the	DET
crl-15738	153	31	staff	staff	NOUN
crl-15738	153	32	as	as	ADP
crl-15738	153	33	less	less	ADV
crl-15738	153	34	approachable	approachable	ADJ
crl-15738	153	35	due	due	ADP
crl-15738	153	36	to	to	ADP
crl-15738	153	37	their	their	PRON
crl-15738	153	38	self	self	NOUN
crl-15738	153	39	-	-	PUNCT
crl-15738	153	40	assessment	assessment	NOUN
crl-15738	153	41	.	.	PUNCT
crl-15738	154	1	drawing	draw	VERB
crl-15738	154	2	on	on	ADP
crl-15738	154	3	information	information	NOUN
crl-15738	154	4	from	from	ADP
crl-15738	154	5	the	the	DET
crl-15738	154	6	interviews	interview	NOUN
crl-15738	154	7	,	,	PUNCT
crl-15738	154	8	it	it	PRON
crl-15738	154	9	appears	appear	VERB
crl-15738	154	10	that	that	SCONJ
crl-15738	154	11	most	most	ADJ
crl-15738	154	12	users	user	NOUN
crl-15738	154	13	are	be	AUX
crl-15738	154	14	comfortable	comfortable	ADJ
crl-15738	154	15	asking	ask	VERB
crl-15738	154	16	for	for	ADP
crl-15738	154	17	assistance	assistance	NOUN
crl-15738	154	18	whether	whether	SCONJ
crl-15738	154	19	or	or	CCONJ
crl-15738	154	20	not	not	PART
crl-15738	154	21	they	they	PRON
crl-15738	154	22	have	have	AUX
crl-15738	154	23	used	use	VERB
crl-15738	154	24	the	the	DET
crl-15738	154	25	library	library	NOUN
crl-15738	154	26	previously	previously	ADV
crl-15738	154	27	.	.	PUNCT
crl-15738	155	1	four	four	NUM
crl-15738	155	2	of	of	ADP
crl-15738	155	3	the	the	DET
crl-15738	155	4	five	five	NUM
crl-15738	155	5	students	student	NOUN
crl-15738	155	6	interviewed	interview	VERB
crl-15738	155	7	were	be	AUX
crl-15738	155	8	prior	prior	ADJ
crl-15738	155	9	users	user	NOUN
crl-15738	155	10	of	of	ADP
crl-15738	155	11	the	the	DET
crl-15738	155	12	library	library	NOUN
crl-15738	155	13	and	and	CCONJ
crl-15738	155	14	indicated	indicate	VERB
crl-15738	155	15	that	that	SCONJ
crl-15738	155	16	the	the	DET
crl-15738	155	17	staff	staff	NOUN
crl-15738	155	18	was	be	AUX
crl-15738	155	19	friendly	friendly	ADJ
crl-15738	155	20	and	and	CCONJ
crl-15738	155	21	they	they	PRON
crl-15738	155	22	had	have	VERB
crl-15738	155	23	no	no	DET
crl-15738	155	24	problem	problem	NOUN
crl-15738	155	25	approaching	approach	VERB
crl-15738	155	26	the	the	DET
crl-15738	155	27	reference	reference	NOUN
crl-15738	155	28	desk	desk	NOUN
crl-15738	155	29	for	for	ADP
crl-15738	155	30	assistance	assistance	NOUN
crl-15738	155	31	.	.	PUNCT
crl-15738	156	1	the	the	DET
crl-15738	156	2	sole	sole	ADJ
crl-15738	156	3	interviewed	interview	VERB
crl-15738	156	4	student	student	NOUN
crl-15738	156	5	who	who	PRON
crl-15738	156	6	had	have	AUX
crl-15738	156	7	not	not	PART
crl-15738	156	8	previously	previously	ADV
crl-15738	156	9	used	use	VERB
crl-15738	156	10	the	the	DET
crl-15738	156	11	library	library	NOUN
crl-15738	156	12	recognized	recognize	VERB
crl-15738	156	13	a	a	DET
crl-15738	156	14	need	need	NOUN
crl-15738	156	15	for	for	ADP
crl-15738	156	16	assistance	assistance	NOUN
crl-15738	156	17	and	and	CCONJ
crl-15738	156	18	immediately	immediately	ADV
crl-15738	156	19	approached	approach	VERB
crl-15738	156	20	the	the	DET
crl-15738	156	21	reference	reference	NOUN
crl-15738	156	22	desk	desk	NOUN
crl-15738	156	23	.	.	PUNCT
crl-15738	157	1	at	at	ADV
crl-15738	157	2	least	least	ADJ
crl-15738	157	3	one	one	NUM
crl-15738	157	4	of	of	ADP
crl-15738	157	5	the	the	DET
crl-15738	157	6	students	student	NOUN
crl-15738	157	7	interviewed	interview	VERB
crl-15738	157	8	,	,	PUNCT
crl-15738	157	9	however	however	ADV
crl-15738	157	10	,	,	PUNCT
crl-15738	157	11	indicated	indicate	VERB
crl-15738	157	12	that	that	SCONJ
crl-15738	157	13	despite	despite	SCONJ
crl-15738	157	14	feeling	feel	VERB
crl-15738	157	15	quite	quite	ADV
crl-15738	157	16	competent	competent	ADJ
crl-15738	157	17	,	,	PUNCT
crl-15738	157	18	she	she	PRON
crl-15738	157	19	would	would	AUX
crl-15738	157	20	have	have	VERB
crl-15738	157	21	no	no	DET
crl-15738	157	22	problems	problem	NOUN
crl-15738	157	23	asking	ask	VERB
crl-15738	157	24	for	for	ADP
crl-15738	157	25	help	help	NOUN
crl-15738	157	26	.	.	PUNCT
crl-15738	158	1	multiple	multiple	ADJ
crl-15738	158	2	regression	regression	NOUN
crl-15738	158	3	model	model	NOUN
crl-15738	158	4	as	as	SCONJ
crl-15738	158	5	discussed	discuss	VERB
crl-15738	158	6	above	above	ADV
crl-15738	158	7	,	,	PUNCT
crl-15738	158	8	examination	examination	NOUN
crl-15738	158	9	of	of	ADP
crl-15738	158	10	the	the	DET
crl-15738	158	11	correlations	correlation	NOUN
crl-15738	158	12	among	among	ADP
crl-15738	158	13	variables	variable	NOUN
crl-15738	158	14	measured	measure	VERB
crl-15738	158	15	on	on	ADP
crl-15738	158	16	a	a	DET
crl-15738	158	17	likert	likert	ADJ
crl-15738	158	18	scale	scale	NOUN
crl-15738	158	19	as	as	ADV
crl-15738	158	20	well	well	ADV
crl-15738	158	21	as	as	ADP
crl-15738	158	22	the	the	DET
crl-15738	158	23	variable	variable	ADJ
crl-15738	158	24	“	"	PUNCT
crl-15738	158	25	frequency	frequency	NOUN
crl-15738	158	26	of	of	ADP
crl-15738	158	27	visits	visit	NOUN
crl-15738	158	28	”	"	PUNCT
crl-15738	158	29	indicates	indicate	VERB
crl-15738	158	30	that	that	SCONJ
crl-15738	158	31	there	there	PRON
crl-15738	158	32	are	be	VERB
crl-15738	158	33	multiple	multiple	ADJ
crl-15738	158	34	positive	positive	ADJ
crl-15738	158	35	correlations	correlation	NOUN
crl-15738	158	36	among	among	ADP
crl-15738	158	37	the	the	DET
crl-15738	158	38	metrics	metric	NOUN
crl-15738	158	39	.	.	PUNCT
crl-15738	159	1	(	(	PUNCT
crl-15738	159	2	see	see	VERB
crl-15738	159	3	table	table	NOUN
crl-15738	159	4	3	3	NUM
crl-15738	159	5	.	.	PUNCT
crl-15738	159	6	)	)	PUNCT
crl-15738	160	1	therefore	therefore	ADV
crl-15738	160	2	,	,	PUNCT
crl-15738	160	3	the	the	DET
crl-15738	160	4	authors	author	NOUN
crl-15738	160	5	chose	choose	VERB
crl-15738	160	6	to	to	PART
crl-15738	160	7	examine	examine	VERB
crl-15738	160	8	the	the	DET
crl-15738	160	9	explanatory	explanatory	ADJ
crl-15738	160	10	power	power	NOUN
crl-15738	160	11	of	of	ADP
crl-15738	160	12	a	a	DET
crl-15738	160	13	multiple	multiple	ADJ
crl-15738	160	14	-	-	PUNCT
crl-15738	160	15	variable	variable	ADJ
crl-15738	160	16	model	model	NOUN
crl-15738	160	17	in	in	ADP
crl-15738	160	18	predicting	predict	VERB
crl-15738	160	19	“	"	PUNCT
crl-15738	160	20	confidence	confidence	NOUN
crl-15738	160	21	after	after	ADP
crl-15738	160	22	”	"	PUNCT
crl-15738	160	23	the	the	DET
crl-15738	160	24	reference	reference	NOUN
crl-15738	160	25	interaction	interaction	NOUN
crl-15738	160	26	.	.	PUNCT
crl-15738	161	1	the	the	DET
crl-15738	161	2	eight	eight	NUM
crl-15738	161	3	predictor	predictor	NOUN
crl-15738	161	4	variables	variable	NOUN
crl-15738	161	5	can	can	AUX
crl-15738	161	6	be	be	AUX
crl-15738	161	7	thought	think	VERB
crl-15738	161	8	of	of	ADP
crl-15738	161	9	as	as	ADP
crl-15738	161	10	belonging	belong	VERB
crl-15738	161	11	to	to	ADP
crl-15738	161	12	one	one	NUM
crl-15738	161	13	of	of	ADP
crl-15738	161	14	four	four	NUM
crl-15738	161	15	groups	group	NOUN
crl-15738	161	16	that	that	PRON
crl-15738	161	17	seem	seem	VERB
crl-15738	161	18	to	to	PART
crl-15738	161	19	explain	explain	VERB
crl-15738	161	20	different	different	ADJ
crl-15738	161	21	aspects	aspect	NOUN
crl-15738	161	22	of	of	ADP
crl-15738	161	23	the	the	DET
crl-15738	161	24	same	same	ADJ
crl-15738	161	25	or	or	CCONJ
crl-15738	161	26	closely	closely	ADV
crl-15738	161	27	related	relate	VERB
crl-15738	161	28	phenomena	phenomenon	NOUN
crl-15738	161	29	:	:	PUNCT
crl-15738	161	30	frequency	frequency	NOUN
crl-15738	161	31	of	of	ADP
crl-15738	161	32	visits	visit	NOUN
crl-15738	161	33	,	,	PUNCT
crl-15738	161	34	confidence	confidence	NOUN
crl-15738	161	35	before	before	ADP
crl-15738	161	36	reference	reference	NOUN
crl-15738	161	37	interaction	interaction	NOUN
crl-15738	161	38	,	,	PUNCT
crl-15738	161	39	perception	perception	NOUN
crl-15738	161	40	of	of	ADP
crl-15738	161	41	reference	reference	NOUN
crl-15738	161	42	staff	staff	NOUN
crl-15738	161	43	(	(	PUNCT
crl-15738	161	44	“	"	PUNCT
crl-15738	161	45	approachability	approachability	NOUN
crl-15738	161	46	,	,	PUNCT
crl-15738	161	47	”	"	PUNCT
crl-15738	161	48	“	"	PUNCT
crl-15738	161	49	friendliness	friendliness	NOUN
crl-15738	161	50	”	"	PUNCT
crl-15738	161	51	)	)	PUNCT
crl-15738	161	52	,	,	PUNCT
crl-15738	161	53	and	and	CCONJ
crl-15738	161	54	self	self	NOUN
crl-15738	161	55	-	-	PUNCT
crl-15738	161	56	assessment	assessment	NOUN
crl-15738	161	57	of	of	ADP
crl-15738	161	58	abilities	ability	NOUN
crl-15738	161	59	(	(	PUNCT
crl-15738	161	60	“	"	PUNCT
crl-15738	161	61	can	can	AUX
crl-15738	161	62	use	use	VERB
crl-15738	161	63	online	online	ADJ
crl-15738	161	64	catalog	catalog	NOUN
crl-15738	161	65	,	,	PUNCT
crl-15738	161	66	”	"	PUNCT
crl-15738	161	67	“	"	PUNCT
crl-15738	161	68	can	can	AUX
crl-15738	161	69	use	use	VERB
crl-15738	161	70	online	online	ADJ
crl-15738	161	71	databases	database	NOUN
crl-15738	161	72	,	,	PUNCT
crl-15738	161	73	”	"	PUNCT
crl-15738	161	74	“	"	PUNCT
crl-15738	161	75	can	can	AUX
crl-15738	161	76	334	334	NUM
crl-15738	161	77	college	college	NOUN
crl-15738	161	78	&	&	CCONJ
crl-15738	161	79	research	research	PROPN
crl-15738	161	80	libraries	library	NOUN
crl-15738	161	81	july	july	PROPN
crl-15738	161	82	2005	2005	NUM
crl-15738	161	83	figure	figure	NOUN
crl-15738	161	84	6	6	NUM
crl-15738	161	85	self	self	NOUN
crl-15738	161	86	-	-	PUNCT
crl-15738	161	87	assessment	assessment	NOUN
crl-15738	161	88	of	of	ADP
crl-15738	161	89	information	information	NOUN
crl-15738	161	90	retrieval	retrieval	NOUN
crl-15738	161	91	skills	skill	NOUN
crl-15738	161	92	(	(	PUNCT
crl-15738	161	93	n	n	NOUN
crl-15738	161	94	=	=	SYM
crl-15738	161	95	69	69	NUM
crl-15738	161	96	)	)	PUNCT
crl-15738	161	97	(	(	PUNCT
crl-15738	161	98	a	a	X
crl-15738	161	99	)	)	PUNCT
crl-15738	161	100	can	can	AUX
crl-15738	161	101	find	find	VERB
crl-15738	161	102	books	book	NOUN
crl-15738	161	103	,	,	PUNCT
crl-15738	161	104	journals	journal	NOUN
crl-15738	161	105	and	and	CCONJ
crl-15738	161	106	reference	reference	NOUN
crl-15738	161	107	materials	material	NOUN
crl-15738	161	108	such	such	ADJ
crl-15738	161	109	as	as	ADP
crl-15738	161	110	encyclopedias	encyclopedia	NOUN
crl-15738	161	111	without	without	ADP
crl-15738	161	112	assistance	assistance	NOUN
crl-15738	161	113	(	(	PUNCT
crl-15738	161	114	m	m	NOUN
crl-15738	161	115	=	=	NOUN
crl-15738	161	116	3.71	3.71	NUM
crl-15738	161	117	,	,	PUNCT
crl-15738	161	118	sd	sd	ADV
crl-15738	161	119	=	=	NOUN
crl-15738	161	120	.925	.925	NUM
crl-15738	161	121	)	)	PUNCT
crl-15738	161	122	;	;	PUNCT
crl-15738	161	123	(	(	PUNCT
crl-15738	161	124	b	b	X
crl-15738	161	125	)	)	PUNCT
crl-15738	161	126	can	can	AUX
crl-15738	161	127	find	find	VERB
crl-15738	161	128	journal	journal	ADJ
crl-15738	161	129	articles	article	NOUN
crl-15738	161	130	without	without	ADP
crl-15738	161	131	assistance	assistance	NOUN
crl-15738	161	132	(	(	PUNCT
crl-15738	161	133	m	m	NOUN
crl-15738	161	134	=	=	NUM
crl-15738	161	135	3.82	3.82	NUM
crl-15738	161	136	,	,	PUNCT
crl-15738	161	137	sd	sd	ADP
crl-15738	161	138	=	=	NOUN
crl-15738	161	139	1.02	1.02	NUM
crl-15738	161	140	)	)	PUNCT
crl-15738	161	141	;	;	PUNCT
crl-15738	161	142	(	(	PUNCT
crl-15738	161	143	c	c	X
crl-15738	161	144	)	)	PUNCT
crl-15738	161	145	can	can	AUX
crl-15738	161	146	use	use	VERB
crl-15738	161	147	online	online	ADJ
crl-15738	161	148	databases	database	NOUN
crl-15738	161	149	without	without	ADP
crl-15738	161	150	assistance	assistance	NOUN
crl-15738	161	151	(	(	PUNCT
crl-15738	161	152	m	m	NOUN
crl-15738	161	153	=	=	NOUN
crl-15738	161	154	3.97	3.97	NUM
crl-15738	161	155	,	,	PUNCT
crl-15738	161	156	sd	sd	ADP
crl-15738	161	157	=	=	NOUN
crl-15738	161	158	0.923	0.923	NUM
crl-15738	161	159	)	)	PUNCT
crl-15738	161	160	;	;	PUNCT
crl-15738	161	161	and	and	CCONJ
crl-15738	161	162	(	(	PUNCT
crl-15738	161	163	d	d	X
crl-15738	161	164	)	)	PUNCT
crl-15738	161	165	can	can	AUX
crl-15738	161	166	use	use	VERB
crl-15738	161	167	online	online	ADJ
crl-15738	161	168	catalog	catalog	NOUN
crl-15738	161	169	without	without	ADP
crl-15738	161	170	assistance	assistance	NOUN
crl-15738	161	171	(	(	PUNCT
crl-15738	161	172	m	m	NOUN
crl-15738	161	173	=	=	NOUN
crl-15738	161	174	4.01	4.01	NUM
crl-15738	161	175	,	,	PUNCT
crl-15738	161	176	sd	sd	ADP
crl-15738	161	177	=	=	SYM
crl-15738	161	178	0.962	0.962	NUM
crl-15738	161	179	)	)	PUNCT
crl-15738	161	180	note	note	NOUN
crl-15738	161	181	:	:	PUNCT
crl-15738	161	182	respondents	respondent	NOUN
crl-15738	161	183	could	could	AUX
crl-15738	161	184	also	also	ADV
crl-15738	161	185	check	check	VERB
crl-15738	161	186	“	"	PUNCT
crl-15738	161	187	not	not	PART
crl-15738	161	188	used	use	VERB
crl-15738	161	189	,	,	PUNCT
crl-15738	161	190	”	"	PUNCT
crl-15738	161	191	which	which	PRON
crl-15738	161	192	was	be	AUX
crl-15738	161	193	selected	select	VERB
crl-15738	161	194	once	once	ADV
crl-15738	161	195	in	in	ADP
crl-15738	161	196	response	response	NOUN
crl-15738	161	197	to	to	PART
crl-15738	161	198	“	"	PUNCT
crl-15738	161	199	can	can	AUX
crl-15738	161	200	find	find	VERB
crl-15738	161	201	journal	journal	NOUN
crl-15738	161	202	articles	article	NOUN
crl-15738	161	203	.	.	PUNCT
crl-15738	161	204	”	"	PUNCT
crl-15738	162	1	0	0	NUM
crl-15738	162	2	5	5	NUM
crl-15738	162	3	10	10	NUM
crl-15738	162	4	15	15	NUM
crl-15738	162	5	20	20	NUM
crl-15738	162	6	25	25	NUM
crl-15738	162	7	30	30	NUM
crl-15738	162	8	always	always	ADV
crl-15738	162	9	never	never	ADV
crl-15738	162	10	do	do	AUX
crl-15738	162	11	n't	not	PART
crl-15738	162	12	use	use	VERB
crl-15738	162	13	number	number	NOUN
crl-15738	162	14	of	of	ADP
crl-15738	162	15	respondents	respondent	NOUN
crl-15738	162	16	0	0	NUM
crl-15738	162	17	5	5	NUM
crl-15738	162	18	10	10	NUM
crl-15738	162	19	15	15	NUM
crl-15738	162	20	20	20	NUM
crl-15738	162	21	25	25	NUM
crl-15738	162	22	30	30	NUM
crl-15738	162	23	always	always	ADV
crl-15738	162	24	never	never	ADV
crl-15738	162	25	do	do	AUX
crl-15738	162	26	n't	not	PART
crl-15738	162	27	use	use	VERB
crl-15738	162	28	number	number	NOUN
crl-15738	162	29	of	of	ADP
crl-15738	162	30	respondents	respondent	NOUN
crl-15738	162	31	0	0	NUM
crl-15738	162	32	5	5	NUM
crl-15738	162	33	10	10	NUM
crl-15738	162	34	15	15	NUM
crl-15738	162	35	20	20	NUM
crl-15738	162	36	25	25	NUM
crl-15738	162	37	30	30	NUM
crl-15738	162	38	always	always	ADV
crl-15738	162	39	never	never	ADV
crl-15738	162	40	do	do	AUX
crl-15738	162	41	n't	not	PART
crl-15738	162	42	use	use	VERB
crl-15738	162	43	number	number	NOUN
crl-15738	162	44	of	of	ADP
crl-15738	162	45	respondents	respondent	NOUN
crl-15738	162	46	0	0	NUM
crl-15738	162	47	5	5	NUM
crl-15738	162	48	10	10	NUM
crl-15738	162	49	15	15	NUM
crl-15738	162	50	20	20	NUM
crl-15738	162	51	25	25	NUM
crl-15738	162	52	30	30	NUM
crl-15738	162	53	always	always	ADV
crl-15738	162	54	never	never	ADV
crl-15738	162	55	do	do	AUX
crl-15738	162	56	n't	not	PART
crl-15738	162	57	use	use	VERB
crl-15738	162	58	number	number	NOUN
crl-15738	162	59	of	of	ADP
crl-15738	162	60	respondents	respondent	NOUN
crl-15738	162	61	a.	a.	NOUN
crl-15738	162	62	can	can	AUX
crl-15738	162	63	find	find	VERB
crl-15738	162	64	books	book	NOUN
crl-15738	162	65	b.	b.	PROPN
crl-15738	162	66	can	can	AUX
crl-15738	162	67	find	find	VERB
crl-15738	162	68	articles	article	NOUN
crl-15738	162	69	c.	c.	PROPN
crl-15738	162	70	can	can	AUX
crl-15738	162	71	use	use	VERB
crl-15738	162	72	online	online	ADJ
crl-15738	162	73	databases	database	NOUN
crl-15738	162	74	d.	d.	PROPN
crl-15738	162	75	can	can	AUX
crl-15738	162	76	use	use	VERB
crl-15738	162	77	online	online	ADJ
crl-15738	162	78	catalog	catalog	NOUN
crl-15738	162	79	find	find	NOUN
crl-15738	162	80	articles	article	NOUN
crl-15738	162	81	,	,	PUNCT
crl-15738	162	82	”	"	PUNCT
crl-15738	162	83	“	"	PUNCT
crl-15738	162	84	can	can	AUX
crl-15738	162	85	find	find	VERB
crl-15738	162	86	books	book	NOUN
crl-15738	162	87	”	"	PUNCT
crl-15738	162	88	)	)	PUNCT
crl-15738	162	89	.	.	PUNCT
crl-15738	163	1	indeed	indeed	ADV
crl-15738	163	2	,	,	PUNCT
crl-15738	163	3	there	there	PRON
crl-15738	163	4	is	be	VERB
crl-15738	163	5	high	high	ADJ
crl-15738	163	6	correlation	correlation	NOUN
crl-15738	163	7	among	among	ADP
crl-15738	163	8	the	the	DET
crl-15738	163	9	variables	variable	NOUN
crl-15738	163	10	within	within	ADP
crl-15738	163	11	these	these	DET
crl-15738	163	12	groups	group	NOUN
crl-15738	163	13	,	,	PUNCT
crl-15738	163	14	as	as	SCONJ
crl-15738	163	15	shown	show	VERB
crl-15738	163	16	in	in	ADP
crl-15738	163	17	table	table	NOUN
crl-15738	163	18	3	3	NUM
crl-15738	163	19	.	.	PUNCT
crl-15738	164	1	although	although	SCONJ
crl-15738	164	2	“	"	PUNCT
crl-15738	164	3	confidence	confidence	NOUN
crl-15738	164	4	before	before	ADP
crl-15738	164	5	”	"	PUNCT
crl-15738	164	6	reference	reference	NOUN
crl-15738	164	7	interaction	interaction	NOUN
crl-15738	164	8	seems	seem	VERB
crl-15738	164	9	obviously	obviously	ADV
crl-15738	164	10	related	relate	VERB
crl-15738	164	11	to	to	ADP
crl-15738	164	12	“	"	PUNCT
crl-15738	164	13	confidence	confidence	VERB
crl-15738	164	14	a	a	DET
crl-15738	164	15	er	er	INTJ
crl-15738	164	16	”	"	PUNCT
crl-15738	164	17	reference	reference	NOUN
crl-15738	164	18	interaction	interaction	NOUN
crl-15738	164	19	(	(	PUNCT
crl-15738	164	20	r2	r2	PROPN
crl-15738	164	21	=	=	SYM
crl-15738	164	22	0.0579	0.0579	NUM
crl-15738	164	23	,	,	PUNCT
crl-15738	164	24	p	p	X
crl-15738	164	25	=	=	PROPN
crl-15738	164	26	0.0465	0.0465	NUM
crl-15738	164	27	)	)	PUNCT
crl-15738	164	28	,	,	PUNCT
crl-15738	164	29	the	the	DET
crl-15738	164	30	correlation	correlation	NOUN
crl-15738	164	31	is	be	AUX
crl-15738	164	32	barely	barely	ADV
crl-15738	164	33	significant	significant	ADJ
crl-15738	164	34	and	and	CCONJ
crl-15738	164	35	only	only	ADV
crl-15738	164	36	a	a	DET
crl-15738	164	37	small	small	ADJ
crl-15738	164	38	portion	portion	NOUN
crl-15738	164	39	of	of	ADP
crl-15738	164	40	the	the	DET
crl-15738	164	41	variation	variation	NOUN
crl-15738	164	42	(	(	PUNCT
crl-15738	164	43	5.79	5.79	NUM
crl-15738	164	44	%	%	NOUN
crl-15738	164	45	)	)	PUNCT
crl-15738	164	46	in	in	ADP
crl-15738	164	47	“	"	PUNCT
crl-15738	164	48	confidence	confidence	NOUN
crl-15738	164	49	a	a	DET
crl-15738	164	50	er	er	INTJ
crl-15738	164	51	”	"	PUNCT
crl-15738	164	52	reference	reference	NOUN
crl-15738	164	53	interaction	interaction	NOUN
crl-15738	164	54	is	be	AUX
crl-15738	164	55	explained	explain	VERB
crl-15738	164	56	by	by	ADP
crl-15738	164	57	“	"	PUNCT
crl-15738	164	58	confidence	confidence	NOUN
crl-15738	164	59	before	before	ADP
crl-15738	164	60	”	"	PUNCT
crl-15738	164	61	reference	reference	NOUN
crl-15738	164	62	interaction	interaction	NOUN
crl-15738	164	63	.	.	PUNCT
crl-15738	165	1	confidence	confidence	NOUN
crl-15738	165	2	before	before	SCONJ
crl-15738	165	3	reference	reference	NOUN
crl-15738	165	4	interaction	interaction	NOUN
crl-15738	165	5	was	be	AUX
crl-15738	165	6	therefore	therefore	ADV
crl-15738	165	7	retained	retain	VERB
crl-15738	165	8	as	as	ADP
crl-15738	165	9	a	a	DET
crl-15738	165	10	separate	separate	ADJ
crl-15738	165	11	predictor	predictor	NOUN
crl-15738	165	12	variable	variable	NOUN
crl-15738	165	13	for	for	ADP
crl-15738	165	14	evaluation	evaluation	NOUN
crl-15738	165	15	in	in	ADP
crl-15738	165	16	the	the	DET
crl-15738	165	17	final	final	ADJ
crl-15738	165	18	model	model	NOUN
crl-15738	165	19	.	.	PUNCT
crl-15738	166	1	frequency	frequency	NOUN
crl-15738	166	2	of	of	ADP
crl-15738	166	3	visits	visit	NOUN
crl-15738	166	4	is	be	AUX
crl-15738	166	5	the	the	DET
crl-15738	166	6	only	only	ADJ
crl-15738	166	7	other	other	ADJ
crl-15738	166	8	“	"	PUNCT
crl-15738	166	9	group	group	NOUN
crl-15738	166	10	”	"	PUNCT
crl-15738	166	11	containing	contain	VERB
crl-15738	166	12	just	just	ADV
crl-15738	166	13	one	one	NUM
crl-15738	166	14	variable	variable	NOUN
crl-15738	166	15	(	(	PUNCT
crl-15738	166	16	accounting	account	VERB
crl-15738	166	17	for	for	ADP
crl-15738	166	18	0.90	0.90	NUM
crl-15738	166	19	%	%	NOUN
crl-15738	166	20	of	of	ADP
crl-15738	166	21	the	the	DET
crl-15738	166	22	variation	variation	NOUN
crl-15738	166	23	in	in	ADP
crl-15738	166	24	“	"	PUNCT
crl-15738	166	25	confidence	confidence	NOUN
crl-15738	166	26	a	a	DET
crl-15738	166	27	er	er	INTJ
crl-15738	166	28	”	"	PUNCT
crl-15738	166	29	reference	reference	NOUN
crl-15738	166	30	interaction	interaction	NOUN
crl-15738	166	31	)	)	PUNCT
crl-15738	166	32	.	.	PUNCT
crl-15738	167	1	because	because	SCONJ
crl-15738	167	2	correlations	correlation	NOUN
crl-15738	167	3	among	among	ADP
crl-15738	167	4	variables	variable	NOUN
crl-15738	167	5	within	within	ADP
crl-15738	167	6	self	self	NOUN
crl-15738	167	7	-	-	PUNCT
crl-15738	167	8	assessment	assessment	NOUN
crl-15738	167	9	of	of	ADP
crl-15738	167	10	abilities	ability	NOUN
crl-15738	167	11	and	and	CCONJ
crl-15738	167	12	perception	perception	NOUN
crl-15738	167	13	of	of	ADP
crl-15738	167	14	reference	reference	NOUN
crl-15738	167	15	staff	staff	NOUN
crl-15738	167	16	are	be	AUX
crl-15738	167	17	generally	generally	ADV
crl-15738	167	18	high	high	ADJ
crl-15738	167	19	(	(	PUNCT
crl-15738	167	20	p	p	X
crl-15738	167	21	<	<	X
crl-15738	167	22	0.0011	0.0011	NUM
crl-15738	167	23	,	,	PUNCT
crl-15738	167	24	table	table	NOUN
crl-15738	167	25	3	3	NUM
crl-15738	167	26	)	)	PUNCT
crl-15738	167	27	,	,	PUNCT
crl-15738	167	28	the	the	DET
crl-15738	167	29	authors	author	NOUN
crl-15738	167	30	chose	choose	VERB
crl-15738	167	31	to	to	PART
crl-15738	167	32	first	first	ADV
crl-15738	167	33	identify	identify	VERB
crl-15738	167	34	the	the	DET
crl-15738	167	35	best	good	ADJ
crl-15738	167	36	predictor	predictor	NOUN
crl-15738	167	37	of	of	ADP
crl-15738	167	38	“	"	PUNCT
crl-15738	167	39	confidence	confidence	NOUN
crl-15738	167	40	a	a	DET
crl-15738	167	41	er	er	INTJ
crl-15738	167	42	”	"	PUNCT
crl-15738	167	43	reference	reference	NOUN
crl-15738	167	44	interaction	interaction	NOUN
crl-15738	167	45	within	within	ADP
crl-15738	167	46	each	each	PRON
crl-15738	167	47	of	of	ADP
crl-15738	167	48	these	these	DET
crl-15738	167	49	two	two	NUM
crl-15738	167	50	groups	group	NOUN
crl-15738	167	51	before	before	ADP
crl-15738	167	52	the	the	DET
crl-15738	167	53	impact	impact	NOUN
crl-15738	167	54	of	of	ADP
crl-15738	167	55	reference	reference	NOUN
crl-15738	167	56	services	service	NOUN
crl-15738	167	57	provided	provide	VERB
crl-15738	167	58	to	to	PART
crl-15738	167	59	undergraduate	undergraduate	VERB
crl-15738	167	60	students	student	NOUN
crl-15738	167	61	335	335	NUM
crl-15738	167	62	ta	ta	PART
crl-15738	167	63	b	b	X
crl-15738	167	64	l	l	NOUN
crl-15738	167	65	e	e	NOUN
crl-15738	167	66	3	3	NUM
crl-15738	167	67	c	c	NOUN
crl-15738	167	68	or	or	CCONJ
crl-15738	167	69	re	re	ADJ
crl-15738	167	70	la	la	X
crl-15738	167	71	ti	ti	X
crl-15738	167	72	on	on	ADP
crl-15738	167	73	a	a	DET
crl-15738	167	74	m	m	NOUN
crl-15738	167	75	on	on	ADP
crl-15738	167	76	g	g	PROPN
crl-15738	167	77	th	th	NUM
crl-15738	167	78	e	e	X
crl-15738	167	79	v	v	PROPN
crl-15738	167	80	ar	ar	PROPN
crl-15738	167	81	ia	ia	PROPN
crl-15738	167	82	bl	bl	PROPN
crl-15738	167	83	es	es	PROPN
crl-15738	167	84	(	(	PUNCT
crl-15738	167	85	n	n	NOUN
crl-15738	167	86	=	=	NUM
crl-15738	167	87	6	6	NUM
crl-15738	167	88	9	9	NUM
crl-15738	167	89	,	,	PUNCT
crl-15738	167	90	e	e	PROPN
crl-15738	167	91	xc	xc	PROPN
crl-15738	167	92	ep	ep	PROPN
crl-15738	167	93	t	t	PROPN
crl-15738	167	94	“	"	PUNCT
crl-15738	167	95	c	c	PROPN
crl-15738	167	96	an	an	DET
crl-15738	167	97	f	f	NOUN
crl-15738	167	98	in	in	ADP
crl-15738	167	99	d	d	PROPN
crl-15738	167	100	a	a	DET
crl-15738	167	101	rt	rt	PROPN
crl-15738	167	102	ic	ic	X
crl-15738	167	103	le	le	PROPN
crl-15738	167	104	s	s	PROPN
crl-15738	167	105	,	,	PUNCT
crl-15738	167	106	”	"	PUNCT
crl-15738	167	107	w	w	PROPN
crl-15738	167	108	he	he	PRON
crl-15738	167	109	re	re	VERB
crl-15738	167	110	n	n	ADV
crl-15738	167	111	=	=	NUM
crl-15738	167	112	6	6	NUM
crl-15738	167	113	8	8	NUM
crl-15738	167	114	be	be	VERB
crl-15738	167	115	ca	can	AUX
crl-15738	167	116	us	us	PROPN
crl-15738	167	117	e	e	X
crl-15738	167	118	on	on	ADP
crl-15738	167	119	e	e	X
crl-15738	167	120	re	re	ADP
crl-15738	167	121	sp	sp	ADP
crl-15738	167	122	on	on	ADP
crl-15738	167	123	de	de	X
crl-15738	167	124	nt	not	PART
crl-15738	167	125	s	s	PROPN
crl-15738	167	126	el	el	PROPN
crl-15738	167	127	ec	ec	PROPN
crl-15738	168	1	te	te	PROPN
crl-15738	168	2	d	d	X
crl-15738	168	3	“	"	PUNCT
crl-15738	168	4	d	d	NOUN
crl-15738	168	5	on	on	ADP
crl-15738	168	6	’	'	PUNCT
crl-15738	168	7	t	t	PROPN
crl-15738	168	8	u	u	X
crl-15738	168	9	se	se	X
crl-15738	168	10	”	"	PUNCT
crl-15738	168	11	)	)	PUNCT
crl-15738	168	12	.	.	PUNCT
crl-15738	169	1	c	c	NOUN
crl-15738	169	2	on	on	ADP
crl-15738	169	3	fid	fid	PROPN
crl-15738	169	4	en	en	PROPN
crl-15738	169	5	ce	ce	PROPN
crl-15738	169	6	b	b	PROPN
crl-15738	169	7	ef	ef	PROPN
crl-15738	169	8	or	or	CCONJ
crl-15738	169	9	e	e	X
crl-15738	169	10	c	c	PROPN
crl-15738	169	11	on	on	ADP
crl-15738	169	12	fid	fid	PROPN
crl-15738	169	13	en	en	PROPN
crl-15738	169	14	ce	ce	PROPN
crl-15738	169	15	a	a	DET
crl-15738	169	16	ft	ft	INTJ
crl-15738	169	17	er	er	INTJ
crl-15738	169	18	a	a	PRON
crl-15738	169	19	pp	pp	INTJ
crl-15738	170	1	ro	ro	INTJ
crl-15738	170	2	ac	ac	INTJ
crl-15738	171	1	ha	ha	INTJ
crl-15738	171	2	bi	bi	PROPN
crl-15738	171	3	lit	light	VERB
crl-15738	171	4	y	y	PROPN
crl-15738	171	5	f	f	PROPN
crl-15738	171	6	ri	ri	PROPN
crl-15738	171	7	en	en	ADP
crl-15738	171	8	dl	dl	PROPN
crl-15738	171	9	in	in	ADP
crl-15738	171	10	es	es	X
crl-15738	171	11	s	s	PROPN
crl-15738	171	12	c	c	NOUN
crl-15738	171	13	an	an	DET
crl-15738	171	14	u	u	X
crl-15738	171	15	se	se	PROPN
crl-15738	171	16	c	c	PROPN
crl-15738	171	17	at	at	ADP
crl-15738	171	18	al	al	PROPN
crl-15738	171	19	og	og	PROPN
crl-15738	171	20	c	c	PROPN
crl-15738	171	21	an	an	DET
crl-15738	171	22	u	u	X
crl-15738	171	23	se	se	PROPN
crl-15738	171	24	d	d	PROPN
crl-15738	171	25	at	at	ADP
crl-15738	171	26	ab	ab	PROPN
crl-15738	171	27	as	as	ADP
crl-15738	171	28	es	es	PRON
crl-15738	171	29	c	c	PROPN
crl-15738	171	30	an	an	DET
crl-15738	171	31	f	f	NOUN
crl-15738	171	32	in	in	ADP
crl-15738	171	33	d	d	PROPN
crl-15738	171	34	a	a	DET
crl-15738	171	35	rt	rt	PROPN
crl-15738	171	36	ic	ic	X
crl-15738	171	37	le	le	PROPN
crl-15738	171	38	s	s	PROPN
crl-15738	171	39	c	c	NOUN
crl-15738	171	40	an	an	DET
crl-15738	171	41	f	f	NOUN
crl-15738	171	42	in	in	ADP
crl-15738	171	43	d	d	PROPN
crl-15738	171	44	b	b	PROPN
crl-15738	171	45	oo	oo	INTJ
crl-15738	171	46	ks	ks	PROPN
crl-15738	171	47	f	f	PROPN
crl-15738	171	48	re	re	X
crl-15738	171	49	qu	qu	X
crl-15738	171	50	en	en	X
crl-15738	171	51	cy	cy	PROPN
crl-15738	171	52	o	o	PROPN
crl-15738	172	1	f	f	PROPN
crl-15738	172	2	v	v	NOUN
crl-15738	172	3	is	be	AUX
crl-15738	172	4	it	it	PRON
crl-15738	172	5	s	s	VERB
crl-15738	172	6	r2	r2	NOUN
crl-15738	172	7	0	0	NUM
crl-15738	172	8	.	.	PROPN
crl-15738	173	1	14	14	NUM
crl-15738	173	2	2	2	NUM
crl-15738	173	3	0	0	NUM
crl-15738	173	4	.	.	PUNCT
crl-15738	173	5	00	00	NUM
crl-15738	173	6	9	9	NUM
crl-15738	173	7	0	0	NUM
crl-15738	173	8	.	.	PUNCT
crl-15738	174	1	16	16	NUM
crl-15738	174	2	8	8	NUM
crl-15738	174	3	0	0	NUM
crl-15738	174	4	.	.	PUNCT
crl-15738	174	5	02	02	NUM
crl-15738	174	6	6	6	NUM
crl-15738	174	7	0	0	NUM
crl-15738	174	8	.	.	PUNCT
crl-15738	174	9	09	09	NUM
crl-15738	174	10	1	1	NUM
crl-15738	174	11	0	0	NUM
crl-15738	174	12	.	.	PUNCT
crl-15738	175	1	07	07	NUM
crl-15738	175	2	1	1	NUM
crl-15738	175	3	0	0	NUM
crl-15738	175	4	.	.	PUNCT
crl-15738	175	5	04	04	NUM
crl-15738	175	6	2	2	NUM
crl-15738	175	7	0	0	NUM
crl-15738	175	8	.	.	PUNCT
crl-15738	176	1	10	10	NUM
crl-15738	176	2	0	0	NUM
crl-15738	176	3	p	p	NOUN
crl-15738	176	4	0	0	NUM
crl-15738	176	5	.	.	PUNCT
crl-15738	176	6	00	00	NUM
crl-15738	177	1	1	1	NUM
crl-15738	177	2	0	0	NUM
crl-15738	177	3	.	.	PUNCT
crl-15738	178	1	43	43	NUM
crl-15738	178	2	7	7	NUM
crl-15738	178	3	0	0	NUM
crl-15738	178	4	.	.	PUNCT
crl-15738	178	5	00	00	NUM
crl-15738	179	1	1	1	NUM
crl-15738	179	2	0	0	NUM
crl-15738	179	3	.	.	NOUN
crl-15738	180	1	18	18	NUM
crl-15738	180	2	4	4	NUM
crl-15738	180	3	0	0	NUM
crl-15738	180	4	.	.	PUNCT
crl-15738	181	1	01	01	NUM
crl-15738	181	2	2	2	NUM
crl-15738	181	3	0	0	NUM
crl-15738	181	4	.	.	PUNCT
crl-15738	182	1	02	02	NUM
crl-15738	182	2	7	7	NUM
crl-15738	182	3	0	0	NUM
crl-15738	182	4	.	.	PUNCT
crl-15738	182	5	09	09	NUM
crl-15738	182	6	2	2	NUM
crl-15738	182	7	0	0	NUM
crl-15738	182	8	.	.	PUNCT
crl-15738	182	9	00	00	NUM
crl-15738	182	10	8	8	NUM
crl-15738	182	11	c	c	NOUN
crl-15738	182	12	on	on	ADP
crl-15738	182	13	fid	fid	PROPN
crl-15738	182	14	en	en	PROPN
crl-15738	182	15	ce	ce	PROPN
crl-15738	182	16	b	b	PROPN
crl-15738	182	17	ef	ef	PROPN
crl-15738	182	18	or	or	CCONJ
crl-15738	182	19	e	e	NOUN
crl-15738	182	20	r2	r2	NOUN
crl-15738	182	21	na	na	ADP
crl-15738	182	22	0	0	NUM
crl-15738	182	23	.	.	PUNCT
crl-15738	183	1	05	05	NUM
crl-15738	183	2	8	8	NUM
crl-15738	183	3	0	0	NUM
crl-15738	183	4	.	.	PUNCT
crl-15738	184	1	02	02	NUM
crl-15738	184	2	3	3	NUM
crl-15738	184	3	0	0	NUM
crl-15738	184	4	.	.	PUNCT
crl-15738	184	5	00	00	NUM
crl-15738	184	6	2	2	NUM
crl-15738	184	7	0	0	NUM
crl-15738	184	8	.	.	PUNCT
crl-15738	184	9	17	17	NUM
crl-15738	184	10	8	8	NUM
crl-15738	184	11	0	0	NUM
crl-15738	184	12	.	.	NOUN
crl-15738	184	13	11	11	NUM
crl-15738	184	14	6	6	NUM
crl-15738	184	15	0	0	NUM
crl-15738	184	16	.	.	PUNCT
crl-15738	184	17	12	12	NUM
crl-15738	184	18	5	5	NUM
crl-15738	184	19	0	0	NUM
crl-15738	184	20	.	.	PUNCT
crl-15738	185	1	05	05	NUM
crl-15738	186	1	6	6	NUM
crl-15738	186	2	p	p	NOUN
crl-15738	186	3	0	0	NUM
crl-15738	186	4	.	.	NOUN
crl-15738	186	5	04	04	NUM
crl-15738	186	6	7	7	NUM
crl-15738	186	7	0	0	NUM
crl-15738	186	8	.	.	PUNCT
crl-15738	186	9	21	21	NUM
crl-15738	186	10	3	3	NUM
crl-15738	186	11	0	0	NUM
crl-15738	186	12	.	.	PUNCT
crl-15738	186	13	70	70	NUM
crl-15738	186	14	2	2	NUM
crl-15738	186	15	0	0	NUM
crl-15738	186	16	.	.	PUNCT
crl-15738	186	17	00	00	NUM
crl-15738	186	18	0	0	NUM
crl-15738	186	19	0	0	NUM
crl-15738	186	20	.	.	PUNCT
crl-15738	186	21	00	00	NUM
crl-15738	187	1	4	4	NUM
crl-15738	187	2	0	0	NUM
crl-15738	187	3	.	.	PUNCT
crl-15738	187	4	00	00	NUM
crl-15738	188	1	3	3	NUM
crl-15738	188	2	0	0	NUM
crl-15738	188	3	.	.	PUNCT
crl-15738	189	1	05	05	NUM
crl-15738	189	2	0	0	NUM
crl-15738	190	1	c	c	NOUN
crl-15738	190	2	on	on	ADP
crl-15738	190	3	fid	fid	PROPN
crl-15738	190	4	en	en	PROPN
crl-15738	190	5	ce	ce	PROPN
crl-15738	190	6	a	a	DET
crl-15738	190	7	ft	ft	INTJ
crl-15738	190	8	er	er	INTJ
crl-15738	190	9	r2	r2	PROPN
crl-15738	190	10	0	0	NUM
crl-15738	190	11	.	.	PUNCT
crl-15738	191	1	05	05	NUM
crl-15738	191	2	8	8	NUM
crl-15738	191	3	na	na	PART
crl-15738	191	4	0	0	NUM
crl-15738	191	5	.	.	PROPN
crl-15738	192	1	01	01	NUM
crl-15738	192	2	0	0	NUM
crl-15738	192	3	0	0	NUM
crl-15738	192	4	.	.	NUM
crl-15738	192	5	08	08	NUM
crl-15738	192	6	1	1	NUM
crl-15738	192	7	0	0	NUM
crl-15738	192	8	.	.	PUNCT
crl-15738	193	1	01	01	NUM
crl-15738	193	2	1	1	NUM
crl-15738	193	3	0	0	NUM
crl-15738	193	4	.	.	PUNCT
crl-15738	193	5	00	00	NUM
crl-15738	194	1	4	4	NUM
crl-15738	194	2	0	0	NUM
crl-15738	194	3	.	.	PUNCT
crl-15738	194	4	00	00	NUM
crl-15738	194	5	8	8	NUM
crl-15738	194	6	0	0	NUM
crl-15738	194	7	.	.	NOUN
crl-15738	194	8	04	04	NUM
crl-15738	195	1	5	5	NUM
crl-15738	195	2	p	p	NOUN
crl-15738	195	3	0	0	NUM
crl-15738	195	4	.	.	NOUN
crl-15738	195	5	04	04	NUM
crl-15738	195	6	7	7	NUM
crl-15738	195	7	0	0	NUM
crl-15738	195	8	.	.	PUNCT
crl-15738	196	1	42	42	NUM
crl-15738	196	2	5	5	NUM
crl-15738	196	3	0	0	NUM
crl-15738	196	4	.	.	PUNCT
crl-15738	196	5	01	01	NUM
crl-15738	196	6	8	8	NUM
crl-15738	196	7	0	0	NUM
crl-15738	196	8	.	.	PUNCT
crl-15738	197	1	39	39	NUM
crl-15738	197	2	0	0	NUM
crl-15738	197	3	0	0	NUM
crl-15738	197	4	.	.	PUNCT
crl-15738	198	1	60	60	NUM
crl-15738	198	2	3	3	NUM
crl-15738	198	3	0	0	NUM
crl-15738	198	4	.	.	PUNCT
crl-15738	199	1	46	46	NUM
crl-15738	199	2	1	1	NUM
crl-15738	199	3	0	0	NUM
crl-15738	199	4	.	.	PUNCT
crl-15738	200	1	07	07	NUM
crl-15738	200	2	9	9	NUM
crl-15738	200	3	a	a	PRON
crl-15738	200	4	pp	pp	INTJ
crl-15738	200	5	ro	ro	INTJ
crl-15738	200	6	ac	ac	INTJ
crl-15738	201	1	ha	ha	INTJ
crl-15738	201	2	bi	bi	PROPN
crl-15738	201	3	lit	light	VERB
crl-15738	201	4	y	y	PROPN
crl-15738	201	5	r2	r2	PROPN
crl-15738	201	6	0	0	NUM
crl-15738	201	7	.	.	PUNCT
crl-15738	202	1	02	02	NUM
crl-15738	202	2	3	3	NUM
crl-15738	202	3	0	0	NUM
crl-15738	202	4	.	.	PUNCT
crl-15738	203	1	01	01	NUM
crl-15738	203	2	0	0	NUM
crl-15738	203	3	na	na	ADP
crl-15738	203	4	0	0	NUM
crl-15738	203	5	.	.	NOUN
crl-15738	203	6	32	32	NUM
crl-15738	203	7	4	4	NUM
crl-15738	203	8	0	0	NUM
crl-15738	203	9	.	.	PUNCT
crl-15738	203	10	00	00	NUM
crl-15738	204	1	7	7	NUM
crl-15738	204	2	0	0	NUM
crl-15738	204	3	.	.	PUNCT
crl-15738	205	1	01	01	NUM
crl-15738	205	2	1	1	NUM
crl-15738	205	3	0	0	NUM
crl-15738	205	4	.	.	NOUN
crl-15738	205	5	03	03	NUM
crl-15738	205	6	6	6	NUM
crl-15738	205	7	0	0	NUM
crl-15738	205	8	.	.	PUNCT
crl-15738	205	9	06	06	NUM
crl-15738	206	1	7	7	NUM
crl-15738	206	2	p	p	NOUN
crl-15738	206	3	0	0	NUM
crl-15738	206	4	.	.	NOUN
crl-15738	206	5	21	21	NUM
crl-15738	206	6	2	2	NUM
crl-15738	206	7	0	0	NUM
crl-15738	206	8	.	.	PUNCT
crl-15738	207	1	42	42	NUM
crl-15738	207	2	5	5	NUM
crl-15738	207	3	<	<	NOUN
crl-15738	207	4	.	.	PROPN
crl-15738	207	5	00	00	NUM
crl-15738	207	6	1	1	NUM
crl-15738	207	7	0	0	NUM
crl-15738	207	8	.	.	NOUN
crl-15738	207	9	49	49	NUM
crl-15738	207	10	7	7	NUM
crl-15738	207	11	0	0	NUM
crl-15738	207	12	.	.	PUNCT
crl-15738	208	1	38	38	NUM
crl-15738	208	2	1	1	NUM
crl-15738	208	3	0	0	NUM
crl-15738	208	4	.	.	NOUN
crl-15738	208	5	12	12	NUM
crl-15738	208	6	3	3	NUM
crl-15738	208	7	0	0	NUM
crl-15738	208	8	.	.	PUNCT
crl-15738	209	1	03	03	NUM
crl-15738	209	2	1	1	NUM
crl-15738	209	3	f	f	X
crl-15738	209	4	ri	ri	PROPN
crl-15738	209	5	en	en	X
crl-15738	209	6	dl	dl	PROPN
crl-15738	209	7	in	in	ADP
crl-15738	209	8	es	es	X
crl-15738	209	9	s	s	PROPN
crl-15738	209	10	r2	r2	NOUN
crl-15738	209	11	0	0	NUM
crl-15738	209	12	.	.	PROPN
crl-15738	209	13	00	00	NUM
crl-15738	210	1	2	2	NUM
crl-15738	210	2	0	0	NUM
crl-15738	210	3	.	.	PUNCT
crl-15738	210	4	08	08	NUM
crl-15738	210	5	1	1	NUM
crl-15738	210	6	0	0	NUM
crl-15738	210	7	.	.	PUNCT
crl-15738	210	8	32	32	NUM
crl-15738	210	9	4	4	NUM
crl-15738	210	10	na	na	ADP
crl-15738	210	11	0	0	NUM
crl-15738	210	12	.	.	PUNCT
crl-15738	210	13	00	00	NUM
crl-15738	210	14	0	0	NUM
crl-15738	210	15	0	0	NUM
crl-15738	210	16	.	.	PUNCT
crl-15738	210	17	00	00	NUM
crl-15738	210	18	0	0	NUM
crl-15738	210	19	0	0	NUM
crl-15738	210	20	.	.	PUNCT
crl-15738	211	1	02	02	NUM
crl-15738	211	2	7	7	NUM
crl-15738	211	3	0	0	NUM
crl-15738	211	4	.	.	PUNCT
crl-15738	211	5	00	00	NUM
crl-15738	212	1	8	8	NUM
crl-15738	212	2	p	p	NOUN
crl-15738	212	3	0	0	NUM
crl-15738	212	4	.	.	PUNCT
crl-15738	212	5	70	70	NUM
crl-15738	212	6	2	2	NUM
crl-15738	212	7	0	0	NUM
crl-15738	212	8	.	.	PUNCT
crl-15738	213	1	01	01	NUM
crl-15738	213	2	8	8	NUM
crl-15738	213	3	<	<	X
crl-15738	213	4	.	.	PROPN
crl-15738	213	5	00	00	NUM
crl-15738	213	6	1	1	NUM
crl-15738	213	7	0	0	NUM
crl-15738	213	8	.	.	NOUN
crl-15738	213	9	85	85	NUM
crl-15738	213	10	6	6	NUM
crl-15738	213	11	0	0	NUM
crl-15738	213	12	.	.	PUNCT
crl-15738	214	1	87	87	NUM
crl-15738	214	2	7	7	NUM
crl-15738	214	3	0	0	NUM
crl-15738	214	4	.	.	PUNCT
crl-15738	215	1	17	17	NUM
crl-15738	215	2	9	9	NUM
crl-15738	215	3	0	0	NUM
crl-15738	215	4	.	.	PUNCT
crl-15738	216	1	45	45	NUM
crl-15738	216	2	7	7	NUM
crl-15738	216	3	c	c	PROPN
crl-15738	216	4	an	an	DET
crl-15738	216	5	u	u	X
crl-15738	216	6	se	se	PROPN
crl-15738	216	7	c	c	PROPN
crl-15738	216	8	at	at	ADP
crl-15738	216	9	al	al	PROPN
crl-15738	216	10	og	og	PROPN
crl-15738	216	11	r2	r2	PROPN
crl-15738	216	12	0	0	NUM
crl-15738	216	13	.	.	PROPN
crl-15738	216	14	17	17	NUM
crl-15738	216	15	8	8	NUM
crl-15738	216	16	0	0	NUM
crl-15738	216	17	.	.	PUNCT
crl-15738	216	18	01	01	NUM
crl-15738	216	19	1	1	NUM
crl-15738	216	20	0	0	NUM
crl-15738	216	21	.	.	PUNCT
crl-15738	216	22	00	00	NUM
crl-15738	216	23	7	7	NUM
crl-15738	216	24	0	0	NUM
crl-15738	216	25	.	.	PUNCT
crl-15738	216	26	00	00	NUM
crl-15738	216	27	0	0	NUM
crl-15738	216	28	na	na	ADP
crl-15738	216	29	0	0	NUM
crl-15738	216	30	.	.	X
crl-15738	216	31	74	74	NUM
crl-15738	216	32	2	2	NUM
crl-15738	216	33	0	0	NUM
crl-15738	216	34	.	.	PUNCT
crl-15738	217	1	33	33	NUM
crl-15738	217	2	3	3	NUM
crl-15738	217	3	0	0	NUM
crl-15738	217	4	.	.	PUNCT
crl-15738	218	1	14	14	NUM
crl-15738	218	2	8	8	NUM
crl-15738	218	3	p	p	NOUN
crl-15738	218	4	0	0	NUM
crl-15738	218	5	.	.	PUNCT
crl-15738	218	6	00	00	NUM
crl-15738	218	7	0	0	NUM
crl-15738	218	8	0	0	NUM
crl-15738	218	9	.	.	PUNCT
crl-15738	218	10	39	39	NUM
crl-15738	218	11	0	0	NUM
crl-15738	218	12	0	0	NUM
crl-15738	218	13	.	.	NOUN
crl-15738	218	14	49	49	NUM
crl-15738	218	15	7	7	NUM
crl-15738	218	16	0	0	NUM
crl-15738	218	17	.	.	NOUN
crl-15738	218	18	85	85	NUM
crl-15738	218	19	6	6	NUM
crl-15738	218	20	<	<	NOUN
crl-15738	218	21	.	.	PROPN
crl-15738	218	22	00	00	NUM
crl-15738	218	23	1	1	NUM
crl-15738	218	24	<	<	X
crl-15738	218	25	.	.	PROPN
crl-15738	218	26	00	00	NUM
crl-15738	218	27	1	1	NUM
crl-15738	218	28	0	0	NUM
crl-15738	218	29	.	.	PUNCT
crl-15738	218	30	00	00	NUM
crl-15738	219	1	1	1	NUM
crl-15738	219	2	c	c	PROPN
crl-15738	219	3	an	an	DET
crl-15738	219	4	u	u	X
crl-15738	219	5	se	se	PROPN
crl-15738	219	6	d	d	PROPN
crl-15738	219	7	at	at	ADP
crl-15738	219	8	ab	ab	PROPN
crl-15738	219	9	as	as	ADP
crl-15738	219	10	es	es	ADP
crl-15738	219	11	r2	r2	PROPN
crl-15738	219	12	0	0	NUM
crl-15738	219	13	.	.	PROPN
crl-15738	219	14	11	11	NUM
crl-15738	219	15	6	6	NUM
crl-15738	219	16	0	0	NUM
crl-15738	219	17	.	.	PUNCT
crl-15738	219	18	00	00	NUM
crl-15738	219	19	4	4	NUM
crl-15738	219	20	0	0	NUM
crl-15738	219	21	.	.	PUNCT
crl-15738	220	1	01	01	NUM
crl-15738	220	2	1	1	NUM
crl-15738	220	3	0	0	NUM
crl-15738	220	4	.	.	PUNCT
crl-15738	220	5	00	00	NUM
crl-15738	220	6	0	0	NUM
crl-15738	220	7	0	0	NUM
crl-15738	220	8	.	.	X
crl-15738	220	9	74	74	NUM
crl-15738	220	10	2	2	NUM
crl-15738	220	11	na	na	ADP
crl-15738	220	12	0	0	NUM
crl-15738	220	13	.	.	NOUN
crl-15738	220	14	35	35	NUM
crl-15738	220	15	3	3	NUM
crl-15738	220	16	0	0	NUM
crl-15738	220	17	.	.	PUNCT
crl-15738	221	1	22	22	NUM
crl-15738	221	2	3	3	NUM
crl-15738	221	3	p	p	NOUN
crl-15738	221	4	0	0	NUM
crl-15738	221	5	.	.	PUNCT
crl-15738	221	6	00	00	NUM
crl-15738	221	7	4	4	NUM
crl-15738	221	8	0	0	NUM
crl-15738	221	9	.	.	PUNCT
crl-15738	222	1	60	60	NUM
crl-15738	222	2	3	3	NUM
crl-15738	222	3	0	0	NUM
crl-15738	222	4	.	.	PUNCT
crl-15738	223	1	38	38	NUM
crl-15738	223	2	1	1	NUM
crl-15738	223	3	0	0	NUM
crl-15738	223	4	.	.	PUNCT
crl-15738	224	1	87	87	NUM
crl-15738	224	2	7	7	NUM
crl-15738	224	3	<	<	X
crl-15738	224	4	.	.	PROPN
crl-15738	224	5	00	00	NUM
crl-15738	224	6	1	1	NUM
crl-15738	224	7	<	<	X
crl-15738	224	8	.	.	PROPN
crl-15738	224	9	00	00	NUM
crl-15738	224	10	1	1	NUM
crl-15738	224	11	<	<	X
crl-15738	224	12	.	.	PROPN
crl-15738	224	13	00	00	NUM
crl-15738	225	1	1	1	NUM
crl-15738	225	2	c	c	NOUN
crl-15738	225	3	an	an	DET
crl-15738	225	4	f	f	NOUN
crl-15738	225	5	in	in	ADP
crl-15738	225	6	d	d	PROPN
crl-15738	225	7	a	a	PRON
crl-15738	225	8	rt	rt	PROPN
crl-15738	225	9	ic	ic	PROPN
crl-15738	225	10	le	le	PROPN
crl-15738	225	11	s	s	PROPN
crl-15738	225	12	r2	r2	PROPN
crl-15738	225	13	0	0	NUM
crl-15738	225	14	.	.	PROPN
crl-15738	225	15	12	12	NUM
crl-15738	225	16	5	5	NUM
crl-15738	225	17	0	0	NUM
crl-15738	225	18	.	.	PUNCT
crl-15738	225	19	00	00	NUM
crl-15738	225	20	8	8	NUM
crl-15738	225	21	0	0	NUM
crl-15738	225	22	.	.	NOUN
crl-15738	225	23	03	03	NUM
crl-15738	225	24	6	6	NUM
crl-15738	225	25	0	0	NUM
crl-15738	225	26	.	.	PUNCT
crl-15738	225	27	02	02	NUM
crl-15738	225	28	7	7	NUM
crl-15738	225	29	0	0	NUM
crl-15738	225	30	.	.	PUNCT
crl-15738	226	1	33	33	NUM
crl-15738	226	2	3	3	NUM
crl-15738	226	3	0	0	NUM
crl-15738	226	4	.	.	NOUN
crl-15738	226	5	35	35	NUM
crl-15738	226	6	3	3	NUM
crl-15738	226	7	na	na	ADP
crl-15738	226	8	0	0	NUM
crl-15738	226	9	.	.	X
crl-15738	227	1	42	42	NUM
crl-15738	227	2	3	3	NUM
crl-15738	227	3	p	p	NOUN
crl-15738	227	4	0	0	NUM
crl-15738	227	5	.	.	PUNCT
crl-15738	227	6	00	00	NUM
crl-15738	228	1	3	3	NUM
crl-15738	228	2	0	0	NUM
crl-15738	228	3	.	.	PUNCT
crl-15738	229	1	46	46	NUM
crl-15738	229	2	1	1	NUM
crl-15738	229	3	0	0	NUM
crl-15738	229	4	.	.	PUNCT
crl-15738	229	5	12	12	NUM
crl-15738	229	6	3	3	NUM
crl-15738	229	7	0	0	NUM
crl-15738	229	8	.	.	PUNCT
crl-15738	230	1	17	17	NUM
crl-15738	230	2	9	9	NUM
crl-15738	230	3	<	<	X
crl-15738	230	4	.	.	PROPN
crl-15738	230	5	00	00	NUM
crl-15738	231	1	1	1	NUM
crl-15738	231	2	<	<	X
crl-15738	231	3	.	.	PROPN
crl-15738	231	4	00	00	NUM
crl-15738	231	5	1	1	NUM
crl-15738	231	6	<	<	X
crl-15738	231	7	.	.	PROPN
crl-15738	231	8	00	00	NUM
crl-15738	232	1	1	1	NUM
crl-15738	232	2	c	c	NOUN
crl-15738	232	3	an	an	DET
crl-15738	232	4	f	f	NOUN
crl-15738	232	5	in	in	ADP
crl-15738	232	6	d	d	PROPN
crl-15738	232	7	b	b	PROPN
crl-15738	232	8	oo	oo	INTJ
crl-15738	232	9	ks	ks	PROPN
crl-15738	232	10	r2	r2	PROPN
crl-15738	232	11	0	0	NUM
crl-15738	232	12	.	.	PUNCT
crl-15738	233	1	05	05	NUM
crl-15738	234	1	6	6	NUM
crl-15738	234	2	0	0	NUM
crl-15738	234	3	.	.	PUNCT
crl-15738	234	4	04	04	NUM
crl-15738	235	1	5	5	NUM
crl-15738	235	2	0	0	NUM
crl-15738	235	3	.	.	PUNCT
crl-15738	235	4	06	06	NUM
crl-15738	235	5	7	7	NUM
crl-15738	235	6	0	0	NUM
crl-15738	235	7	.	.	PUNCT
crl-15738	235	8	00	00	NUM
crl-15738	235	9	8	8	NUM
crl-15738	235	10	0	0	NUM
crl-15738	235	11	.	.	PUNCT
crl-15738	236	1	14	14	NUM
crl-15738	236	2	8	8	NUM
crl-15738	236	3	0	0	NUM
crl-15738	236	4	.	.	PUNCT
crl-15738	236	5	22	22	NUM
crl-15738	236	6	3	3	NUM
crl-15738	236	7	0	0	NUM
crl-15738	236	8	.	.	PUNCT
crl-15738	237	1	42	42	NUM
crl-15738	237	2	3	3	NUM
crl-15738	237	3	na	na	ADP
crl-15738	237	4	p	p	NOUN
crl-15738	237	5	0	0	NUM
crl-15738	237	6	.	.	PUNCT
crl-15738	238	1	05	05	NUM
crl-15738	238	2	0	0	NUM
crl-15738	238	3	0	0	NUM
crl-15738	238	4	.	.	NOUN
crl-15738	239	1	07	07	NUM
crl-15738	239	2	9	9	NUM
crl-15738	239	3	0	0	NUM
crl-15738	239	4	.	.	PUNCT
crl-15738	240	1	03	03	NUM
crl-15738	240	2	1	1	NUM
crl-15738	240	3	0	0	NUM
crl-15738	240	4	.	.	PUNCT
crl-15738	241	1	45	45	NUM
crl-15738	241	2	7	7	NUM
crl-15738	241	3	0	0	NUM
crl-15738	241	4	.	.	PUNCT
crl-15738	241	5	00	00	NUM
crl-15738	242	1	1	1	NUM
crl-15738	242	2	<	<	X
crl-15738	242	3	.	.	PROPN
crl-15738	242	4	00	00	NUM
crl-15738	242	5	1	1	NUM
crl-15738	242	6	<	<	X
crl-15738	242	7	.	.	PROPN
crl-15738	242	8	00	00	NUM
crl-15738	242	9	1	1	NUM
crl-15738	242	10	336	336	NUM
crl-15738	242	11	college	college	PROPN
crl-15738	242	12	&	&	CCONJ
crl-15738	242	13	research	research	PROPN
crl-15738	242	14	libraries	library	NOUN
crl-15738	242	15	july	july	PROPN
crl-15738	242	16	2005	2005	NUM
crl-15738	242	17	a	a	DET
crl-15738	242	18	empting	empting	NOUN
crl-15738	242	19	to	to	PART
crl-15738	242	20	identify	identify	VERB
crl-15738	242	21	the	the	DET
crl-15738	242	22	best	good	ADJ
crl-15738	242	23	regression	regression	NOUN
crl-15738	242	24	model	model	NOUN
crl-15738	242	25	.	.	PUNCT
crl-15738	243	1	to	to	PART
crl-15738	243	2	determine	determine	VERB
crl-15738	243	3	whether	whether	SCONJ
crl-15738	243	4	more	more	ADJ
crl-15738	243	5	than	than	ADP
crl-15738	243	6	one	one	NUM
crl-15738	243	7	variable	variable	NOUN
crl-15738	243	8	within	within	ADP
crl-15738	243	9	each	each	PRON
crl-15738	243	10	of	of	ADP
crl-15738	243	11	these	these	DET
crl-15738	243	12	groups	group	NOUN
crl-15738	243	13	should	should	AUX
crl-15738	243	14	be	be	AUX
crl-15738	243	15	included	include	VERB
crl-15738	243	16	in	in	ADP
crl-15738	243	17	the	the	DET
crl-15738	243	18	final	final	ADJ
crl-15738	243	19	model	model	NOUN
crl-15738	243	20	,	,	PUNCT
crl-15738	243	21	the	the	DET
crl-15738	243	22	authors	author	NOUN
crl-15738	243	23	first	first	ADV
crl-15738	243	24	conducted	conduct	VERB
crl-15738	243	25	a	a	DET
crl-15738	243	26	stepwise	stepwise	ADJ
crl-15738	243	27	regression	regression	NOUN
crl-15738	243	28	within	within	ADP
crl-15738	243	29	each	each	DET
crl-15738	243	30	group	group	NOUN
crl-15738	243	31	.	.	PUNCT
crl-15738	244	1	for	for	ADP
crl-15738	244	2	the	the	DET
crl-15738	244	3	self	self	NOUN
crl-15738	244	4	-	-	PUNCT
crl-15738	244	5	assessment	assessment	NOUN
crl-15738	244	6	of	of	ADP
crl-15738	244	7	abilities	ability	NOUN
crl-15738	244	8	group	group	NOUN
crl-15738	244	9	,	,	PUNCT
crl-15738	244	10	“	"	PUNCT
crl-15738	244	11	can	can	AUX
crl-15738	244	12	find	find	VERB
crl-15738	244	13	books	book	NOUN
crl-15738	244	14	”	"	PUNCT
crl-15738	244	15	had	have	VERB
crl-15738	244	16	the	the	DET
crl-15738	244	17	greatest	great	ADJ
crl-15738	244	18	explanatory	explanatory	ADJ
crl-15738	244	19	value	value	NOUN
crl-15738	244	20	,	,	PUNCT
crl-15738	244	21	accounting	account	VERB
crl-15738	244	22	for	for	ADP
crl-15738	244	23	4.54	4.54	NUM
crl-15738	244	24	percent	percent	NOUN
crl-15738	244	25	of	of	ADP
crl-15738	244	26	the	the	DET
crl-15738	244	27	variation	variation	NOUN
crl-15738	244	28	in	in	ADP
crl-15738	244	29	“	"	PUNCT
crl-15738	244	30	confidence	confidence	NOUN
crl-15738	244	31	a	a	DET
crl-15738	244	32	er	er	INTJ
crl-15738	244	33	”	"	PUNCT
crl-15738	244	34	reference	reference	NOUN
crl-15738	244	35	interaction	interaction	NOUN
crl-15738	244	36	.	.	PUNCT
crl-15738	245	1	adding	add	VERB
crl-15738	245	2	the	the	DET
crl-15738	245	3	other	other	ADJ
crl-15738	245	4	variable	variable	NOUN
crl-15738	245	5	,	,	PUNCT
crl-15738	245	6	“	"	PUNCT
crl-15738	245	7	can	can	AUX
crl-15738	245	8	find	find	VERB
crl-15738	245	9	articles	article	NOUN
crl-15738	245	10	,	,	PUNCT
crl-15738	245	11	”	"	PUNCT
crl-15738	245	12	explained	explain	VERB
crl-15738	245	13	only	only	ADV
crl-15738	245	14	0.40	0.40	NUM
crl-15738	245	15	percent	percent	NOUN
crl-15738	245	16	more	more	ADJ
crl-15738	245	17	of	of	ADP
crl-15738	245	18	the	the	DET
crl-15738	245	19	variation	variation	NOUN
crl-15738	245	20	in	in	ADP
crl-15738	245	21	“	"	PUNCT
crl-15738	245	22	confidence	confidence	NOUN
crl-15738	245	23	a	a	DET
crl-15738	245	24	er	er	INTJ
crl-15738	245	25	”	"	PUNCT
crl-15738	245	26	reference	reference	NOUN
crl-15738	245	27	interaction	interaction	NOUN
crl-15738	245	28	.	.	PUNCT
crl-15738	246	1	because	because	SCONJ
crl-15738	246	2	of	of	ADP
crl-15738	246	3	its	its	PRON
crl-15738	246	4	lack	lack	NOUN
crl-15738	246	5	of	of	ADP
crl-15738	246	6	ability	ability	NOUN
crl-15738	246	7	to	to	PART
crl-15738	246	8	explain	explain	VERB
crl-15738	246	9	a	a	DET
crl-15738	246	10	meaningful	meaningful	ADJ
crl-15738	246	11	proportion	proportion	NOUN
crl-15738	246	12	of	of	ADP
crl-15738	246	13	the	the	DET
crl-15738	246	14	remaining	remain	VERB
crl-15738	246	15	variation	variation	NOUN
crl-15738	246	16	in	in	ADP
crl-15738	246	17	“	"	PUNCT
crl-15738	246	18	confidence	confidence	NOUN
crl-15738	246	19	a	a	DET
crl-15738	246	20	er	er	INTJ
crl-15738	246	21	”	"	PUNCT
crl-15738	246	22	reference	reference	NOUN
crl-15738	246	23	interaction	interaction	NOUN
crl-15738	246	24	,	,	PUNCT
crl-15738	246	25	and	and	CCONJ
crl-15738	246	26	because	because	SCONJ
crl-15738	246	27	of	of	ADP
crl-15738	246	28	its	its	PRON
crl-15738	246	29	high	high	ADJ
crl-15738	246	30	degree	degree	NOUN
crl-15738	246	31	of	of	ADP
crl-15738	246	32	correlation	correlation	NOUN
crl-15738	246	33	with	with	ADP
crl-15738	246	34	“	"	PUNCT
crl-15738	246	35	can	can	AUX
crl-15738	246	36	find	find	VERB
crl-15738	246	37	books	book	NOUN
crl-15738	246	38	”	"	PUNCT
crl-15738	246	39	(	(	PUNCT
crl-15738	246	40	r2	r2	NOUN
crl-15738	246	41	=	=	SYM
crl-15738	246	42	0.4235	0.4235	PROPN
crl-15738	246	43	,	,	PUNCT
crl-15738	246	44	p	p	X
crl-15738	246	45	<	<	X
crl-15738	246	46	0.0001	0.0001	NUM
crl-15738	246	47	)	)	PUNCT
crl-15738	246	48	,	,	PUNCT
crl-15738	246	49	“	"	PUNCT
crl-15738	246	50	can	can	AUX
crl-15738	246	51	find	find	VERB
crl-15738	246	52	articles	article	NOUN
crl-15738	246	53	”	"	PUNCT
crl-15738	246	54	was	be	AUX
crl-15738	246	55	excluded	exclude	VERB
crl-15738	246	56	from	from	ADP
crl-15738	246	57	the	the	DET
crl-15738	246	58	final	final	ADJ
crl-15738	246	59	model	model	NOUN
crl-15738	246	60	.	.	PUNCT
crl-15738	247	1	other	other	ADJ
crl-15738	247	2	variables	variable	NOUN
crl-15738	247	3	in	in	ADP
crl-15738	247	4	self	self	NOUN
crl-15738	247	5	-	-	PUNCT
crl-15738	247	6	assessment	assessment	NOUN
crl-15738	247	7	of	of	ADP
crl-15738	247	8	abilities	ability	NOUN
crl-15738	247	9	(	(	PUNCT
crl-15738	247	10	“	"	PUNCT
crl-15738	247	11	can	can	AUX
crl-15738	247	12	use	use	VERB
crl-15738	247	13	online	online	ADJ
crl-15738	247	14	catalog	catalog	NOUN
crl-15738	247	15	,	,	PUNCT
crl-15738	247	16	”	"	PUNCT
crl-15738	247	17	“	"	PUNCT
crl-15738	247	18	can	can	AUX
crl-15738	247	19	use	use	VERB
crl-15738	247	20	online	online	ADJ
crl-15738	247	21	databases	database	NOUN
crl-15738	247	22	”	"	PUNCT
crl-15738	247	23	)	)	PUNCT
crl-15738	247	24	explained	explain	VERB
crl-15738	247	25	even	even	ADV
crl-15738	247	26	less	less	ADJ
crl-15738	247	27	of	of	ADP
crl-15738	247	28	the	the	DET
crl-15738	247	29	remaining	remain	VERB
crl-15738	247	30	variance	variance	NOUN
crl-15738	247	31	in	in	ADP
crl-15738	247	32	“	"	PUNCT
crl-15738	247	33	confidence	confidence	NOUN
crl-15738	247	34	a	a	DET
crl-15738	247	35	er	er	INTJ
crl-15738	247	36	”	"	PUNCT
crl-15738	247	37	reference	reference	NOUN
crl-15738	247	38	interaction	interaction	NOUN
crl-15738	247	39	and	and	CCONJ
crl-15738	247	40	thus	thus	ADV
crl-15738	247	41	were	be	AUX
crl-15738	247	42	excluded	exclude	VERB
crl-15738	247	43	from	from	ADP
crl-15738	247	44	the	the	DET
crl-15738	247	45	final	final	ADJ
crl-15738	247	46	model	model	NOUN
crl-15738	247	47	.	.	PUNCT
crl-15738	248	1	for	for	ADP
crl-15738	248	2	perception	perception	NOUN
crl-15738	248	3	of	of	ADP
crl-15738	248	4	reference	reference	NOUN
crl-15738	248	5	staff	staff	NOUN
crl-15738	248	6	,	,	PUNCT
crl-15738	248	7	“	"	PUNCT
crl-15738	248	8	friendliness	friendliness	NOUN
crl-15738	248	9	”	"	PUNCT
crl-15738	248	10	of	of	ADP
crl-15738	248	11	reference	reference	NOUN
crl-15738	248	12	staff	staff	NOUN
crl-15738	248	13	had	have	VERB
crl-15738	248	14	the	the	DET
crl-15738	248	15	greatest	great	ADJ
crl-15738	248	16	explanatory	explanatory	ADJ
crl-15738	248	17	value	value	NOUN
crl-15738	248	18	,	,	PUNCT
crl-15738	248	19	accounting	account	VERB
crl-15738	248	20	for	for	ADP
crl-15738	248	21	8.10	8.10	NUM
crl-15738	248	22	percent	percent	NOUN
crl-15738	248	23	of	of	ADP
crl-15738	248	24	the	the	DET
crl-15738	248	25	variation	variation	NOUN
crl-15738	248	26	in	in	ADP
crl-15738	248	27	“	"	PUNCT
crl-15738	248	28	confidence	confidence	NOUN
crl-15738	248	29	a	a	DET
crl-15738	248	30	er	er	INTJ
crl-15738	248	31	”	"	PUNCT
crl-15738	248	32	reference	reference	NOUN
crl-15738	248	33	interaction	interaction	NOUN
crl-15738	248	34	.	.	PUNCT
crl-15738	249	1	adding	add	VERB
crl-15738	249	2	“	"	PUNCT
crl-15738	249	3	approachability	approachability	NOUN
crl-15738	249	4	”	"	PUNCT
crl-15738	249	5	of	of	ADP
crl-15738	249	6	reference	reference	NOUN
crl-15738	249	7	staff	staff	NOUN
crl-15738	249	8	as	as	ADP
crl-15738	249	9	a	a	DET
crl-15738	249	10	second	second	ADJ
crl-15738	249	11	variable	variable	NOUN
crl-15738	249	12	in	in	ADP
crl-15738	249	13	the	the	DET
crl-15738	249	14	perception	perception	NOUN
crl-15738	249	15	of	of	ADP
crl-15738	249	16	reference	reference	NOUN
crl-15738	249	17	staff	staff	NOUN
crl-15738	249	18	group	group	NOUN
crl-15738	249	19	explained	explain	VERB
crl-15738	249	20	only	only	ADV
crl-15738	249	21	an	an	DET
crl-15738	249	22	additional	additional	ADJ
crl-15738	249	23	0.61	0.61	NUM
crl-15738	249	24	percent	percent	NOUN
crl-15738	249	25	of	of	ADP
crl-15738	249	26	the	the	DET
crl-15738	249	27	unexplained	unexplained	ADJ
crl-15738	249	28	variance	variance	NOUN
crl-15738	249	29	in	in	ADP
crl-15738	249	30	“	"	PUNCT
crl-15738	249	31	confidence	confidence	NOUN
crl-15738	249	32	a	a	DET
crl-15738	249	33	er	er	INTJ
crl-15738	249	34	”	"	PUNCT
crl-15738	249	35	reference	reference	NOUN
crl-15738	249	36	interaction	interaction	NOUN
crl-15738	249	37	.	.	PUNCT
crl-15738	250	1	this	this	DET
crl-15738	250	2	lack	lack	NOUN
crl-15738	250	3	of	of	ADP
crl-15738	250	4	unique	unique	ADJ
crl-15738	250	5	explanatory	explanatory	ADJ
crl-15738	250	6	value	value	NOUN
crl-15738	250	7	,	,	PUNCT
crl-15738	250	8	combined	combine	VERB
crl-15738	250	9	with	with	ADP
crl-15738	250	10	the	the	DET
crl-15738	250	11	strong	strong	ADJ
crl-15738	250	12	correlation	correlation	NOUN
crl-15738	250	13	of	of	ADP
crl-15738	250	14	“	"	PUNCT
crl-15738	250	15	approachability	approachability	NOUN
crl-15738	250	16	”	"	PUNCT
crl-15738	250	17	of	of	ADP
crl-15738	250	18	reference	reference	NOUN
crl-15738	250	19	staff	staff	NOUN
crl-15738	250	20	and	and	CCONJ
crl-15738	250	21	friendliness	friendliness	NOUN
crl-15738	250	22	of	of	ADP
crl-15738	250	23	reference	reference	NOUN
crl-15738	250	24	staff	staff	NOUN
crl-15738	250	25	(	(	PUNCT
crl-15738	250	26	r2	r2	PROPN
crl-15738	250	27	=	=	SYM
crl-15738	250	28	0.3241	0.3241	NUM
crl-15738	250	29	,	,	PUNCT
crl-15738	250	30	p	p	X
crl-15738	250	31	<	<	X
crl-15738	250	32	0.0001	0.0001	NUM
crl-15738	250	33	)	)	PUNCT
crl-15738	250	34	,	,	PUNCT
crl-15738	250	35	resulted	result	VERB
crl-15738	250	36	in	in	ADP
crl-15738	250	37	the	the	DET
crl-15738	250	38	exclusion	exclusion	NOUN
crl-15738	250	39	of	of	ADP
crl-15738	250	40	“	"	PUNCT
crl-15738	250	41	approachability	approachability	NOUN
crl-15738	250	42	”	"	PUNCT
crl-15738	250	43	from	from	ADP
crl-15738	250	44	the	the	DET
crl-15738	250	45	final	final	ADJ
crl-15738	250	46	model	model	NOUN
crl-15738	250	47	.	.	PUNCT
crl-15738	251	1	as	as	ADP
crl-15738	251	2	a	a	DET
crl-15738	251	3	result	result	NOUN
crl-15738	251	4	of	of	ADP
crl-15738	251	5	the	the	DET
crl-15738	251	6	above	above	ADJ
crl-15738	251	7	analyses	analysis	NOUN
crl-15738	251	8	,	,	PUNCT
crl-15738	251	9	the	the	DET
crl-15738	251	10	authors	author	NOUN
crl-15738	251	11	were	be	AUX
crl-15738	251	12	left	leave	VERB
crl-15738	251	13	with	with	ADP
crl-15738	251	14	the	the	DET
crl-15738	251	15	single	single	ADJ
crl-15738	251	16	-	-	PUNCT
crl-15738	251	17	best	good	ADJ
crl-15738	251	18	likert	likert	ADJ
crl-15738	251	19	scale	scale	NOUN
crl-15738	251	20	variable	variable	NOUN
crl-15738	251	21	from	from	ADP
crl-15738	251	22	each	each	DET
crl-15738	251	23	group	group	NOUN
crl-15738	251	24	of	of	ADP
crl-15738	251	25	related	related	ADJ
crl-15738	251	26	metrics	metric	NOUN
crl-15738	251	27	(	(	PUNCT
crl-15738	251	28	“	"	PUNCT
crl-15738	251	29	confidence	confidence	NOUN
crl-15738	251	30	before	before	ADV
crl-15738	251	31	,	,	PUNCT
crl-15738	251	32	”	"	PUNCT
crl-15738	251	33	“	"	PUNCT
crl-15738	251	34	frequency	frequency	NOUN
crl-15738	251	35	of	of	ADP
crl-15738	251	36	visits	visit	NOUN
crl-15738	251	37	,	,	PUNCT
crl-15738	251	38	”	"	PUNCT
crl-15738	251	39	“	"	PUNCT
crl-15738	251	40	can	can	AUX
crl-15738	251	41	find	find	VERB
crl-15738	251	42	books	book	NOUN
crl-15738	251	43	,	,	PUNCT
crl-15738	251	44	”	"	PUNCT
crl-15738	251	45	“	"	PUNCT
crl-15738	251	46	friendliness	friendliness	NOUN
crl-15738	251	47	”	"	PUNCT
crl-15738	251	48	)	)	PUNCT
crl-15738	251	49	and	and	CCONJ
crl-15738	251	50	then	then	ADV
crl-15738	251	51	proceeded	proceed	VERB
crl-15738	251	52	with	with	ADP
crl-15738	251	53	a	a	DET
crl-15738	251	54	stepwise	stepwise	ADJ
crl-15738	251	55	regression	regression	NOUN
crl-15738	251	56	to	to	PART
crl-15738	251	57	determine	determine	VERB
crl-15738	251	58	a	a	DET
crl-15738	251	59	final	final	ADJ
crl-15738	251	60	model	model	NOUN
crl-15738	251	61	that	that	PRON
crl-15738	251	62	best	good	ADJ
crl-15738	251	63	predicts	predict	VERB
crl-15738	251	64	“	"	PUNCT
crl-15738	251	65	confidence	confidence	NOUN
crl-15738	251	66	a	a	DET
crl-15738	251	67	er	er	INTJ
crl-15738	251	68	”	"	PUNCT
crl-15738	251	69	reference	reference	NOUN
crl-15738	251	70	interaction	interaction	NOUN
crl-15738	251	71	.	.	PUNCT
crl-15738	252	1	the	the	DET
crl-15738	252	2	regression	regression	NOUN
crl-15738	252	3	coefficients	coefficient	NOUN
crl-15738	252	4	of	of	ADP
crl-15738	252	5	the	the	DET
crl-15738	252	6	first	first	ADJ
crl-15738	252	7	two	two	NUM
crl-15738	252	8	variables	variable	NOUN
crl-15738	252	9	,	,	PUNCT
crl-15738	252	10	“	"	PUNCT
crl-15738	252	11	confidence	confidence	NOUN
crl-15738	252	12	before	before	ADP
crl-15738	252	13	”	"	PUNCT
crl-15738	252	14	reference	reference	NOUN
crl-15738	252	15	interaction	interaction	NOUN
crl-15738	252	16	and	and	CCONJ
crl-15738	252	17	“	"	PUNCT
crl-15738	252	18	friendliness	friendliness	NOUN
crl-15738	252	19	”	"	PUNCT
crl-15738	252	20	of	of	ADP
crl-15738	252	21	reference	reference	NOUN
crl-15738	252	22	staff	staff	NOUN
crl-15738	252	23	,	,	PUNCT
crl-15738	252	24	added	add	VERB
crl-15738	252	25	to	to	ADP
crl-15738	252	26	the	the	DET
crl-15738	252	27	model	model	NOUN
crl-15738	252	28	were	be	AUX
crl-15738	252	29	both	both	ADV
crl-15738	252	30	significant	significant	ADJ
crl-15738	252	31	(	(	PUNCT
crl-15738	252	32	p	p	X
crl-15738	252	33	=	=	PUNCT
crl-15738	252	34	0.0289	0.0289	NUM
crl-15738	252	35	and	and	CCONJ
crl-15738	252	36	p	p	X
crl-15738	252	37	=	=	PROPN
crl-15738	252	38	0.0114	0.0114	NUM
crl-15738	252	39	,	,	PUNCT
crl-15738	252	40	respectively	respectively	ADV
crl-15738	252	41	)	)	PUNCT
crl-15738	252	42	,	,	PUNCT
crl-15738	252	43	explaining	explain	VERB
crl-15738	252	44	a	a	DET
crl-15738	252	45	total	total	NOUN
crl-15738	252	46	of	of	ADP
crl-15738	252	47	14.56	14.56	NUM
crl-15738	252	48	percent	percent	NOUN
crl-15738	252	49	of	of	ADP
crl-15738	252	50	the	the	DET
crl-15738	252	51	variation	variation	NOUN
crl-15738	252	52	in	in	ADP
crl-15738	252	53	“	"	PUNCT
crl-15738	252	54	confidence	confidence	NOUN
crl-15738	252	55	a	a	DET
crl-15738	252	56	er	er	INTJ
crl-15738	252	57	”	"	PUNCT
crl-15738	252	58	reference	reference	NOUN
crl-15738	252	59	interaction	interaction	NOUN
crl-15738	252	60	.	.	PUNCT
crl-15738	253	1	in	in	ADP
crl-15738	253	2	the	the	DET
crl-15738	253	3	best	good	ADJ
crl-15738	253	4	three	three	NUM
crl-15738	253	5	-	-	PUNCT
crl-15738	253	6	variable	variable	NOUN
crl-15738	253	7	model	model	NOUN
crl-15738	253	8	,	,	PUNCT
crl-15738	253	9	the	the	DET
crl-15738	253	10	regression	regression	NOUN
crl-15738	253	11	coefficient	coefficient	NOUN
crl-15738	253	12	of	of	ADP
crl-15738	253	13	the	the	DET
crl-15738	253	14	third	third	ADJ
crl-15738	253	15	variable	variable	NOUN
crl-15738	253	16	,	,	PUNCT
crl-15738	253	17	“	"	PUNCT
crl-15738	253	18	can	can	AUX
crl-15738	253	19	find	find	VERB
crl-15738	253	20	books	book	NOUN
crl-15738	253	21	,	,	PUNCT
crl-15738	253	22	”	"	PUNCT
crl-15738	253	23	was	be	AUX
crl-15738	253	24	not	not	PART
crl-15738	253	25	significant	significant	ADJ
crl-15738	253	26	(	(	PUNCT
crl-15738	253	27	p	p	X
crl-15738	253	28	=	=	NOUN
crl-15738	253	29	0.1034	0.1034	NUM
crl-15738	253	30	)	)	PUNCT
crl-15738	253	31	and	and	CCONJ
crl-15738	253	32	only	only	ADV
crl-15738	253	33	explained	explain	VERB
crl-15738	253	34	an	an	DET
crl-15738	253	35	additional	additional	ADJ
crl-15738	253	36	3.44	3.44	NUM
crl-15738	253	37	percent	percent	NOUN
crl-15738	253	38	of	of	ADP
crl-15738	253	39	the	the	DET
crl-15738	253	40	variation	variation	NOUN
crl-15738	253	41	in	in	ADP
crl-15738	253	42	“	"	PUNCT
crl-15738	253	43	confidence	confidence	NOUN
crl-15738	253	44	a	a	DET
crl-15738	253	45	er	er	INTJ
crl-15738	253	46	”	"	PUNCT
crl-15738	253	47	reference	reference	NOUN
crl-15738	253	48	interaction	interaction	NOUN
crl-15738	253	49	;	;	PUNCT
crl-15738	253	50	therefore	therefore	ADV
crl-15738	253	51	,	,	PUNCT
crl-15738	253	52	the	the	DET
crl-15738	253	53	authors	author	NOUN
crl-15738	253	54	dropped	drop	VERB
crl-15738	253	55	“	"	PUNCT
crl-15738	253	56	can	can	AUX
crl-15738	253	57	find	find	VERB
crl-15738	253	58	books	book	NOUN
crl-15738	253	59	”	"	PUNCT
crl-15738	253	60	and	and	CCONJ
crl-15738	253	61	chose	choose	VERB
crl-15738	253	62	the	the	DET
crl-15738	253	63	two	two	NUM
crl-15738	253	64	-	-	PUNCT
crl-15738	253	65	variable	variable	NOUN
crl-15738	253	66	model	model	NOUN
crl-15738	253	67	:	:	PUNCT
crl-15738	253	68	“	"	PUNCT
crl-15738	253	69	confidence	confidence	NOUN
crl-15738	253	70	a	a	DET
crl-15738	253	71	er	er	INTJ
crl-15738	253	72	”	"	PUNCT
crl-15738	253	73	reference	reference	NOUN
crl-15738	253	74	interaction	interaction	NOUN
crl-15738	253	75	=	=	PUNCT
crl-15738	253	76	0.96048	0.96048	NUM
crl-15738	253	77	+	+	CCONJ
crl-15738	253	78	(	(	PUNCT
crl-15738	253	79	“	"	PUNCT
crl-15738	253	80	friendliness	friendliness	NOUN
crl-15738	253	81	”	"	PUNCT
crl-15738	253	82	of	of	ADP
crl-15738	253	83	reference	reference	NOUN
crl-15738	253	84	staff	staff	NOUN
crl-15738	253	85	*	*	NOUN
crl-15738	253	86	0.61604	0.61604	NUM
crl-15738	253	87	)	)	PUNCT
crl-15738	254	1	+	+	CCONJ
crl-15738	254	2	(	(	PUNCT
crl-15738	254	3	“	"	PUNCT
crl-15738	254	4	confidence	confidence	NOUN
crl-15738	254	5	before	before	ADP
crl-15738	254	6	”	"	PUNCT
crl-15738	254	7	reference	reference	NOUN
crl-15738	254	8	interaction	interaction	NOUN
crl-15738	254	9	*	*	PUNCT
crl-15738	254	10	0.16312	0.16312	NUM
crl-15738	254	11	)	)	PUNCT
crl-15738	254	12	as	as	ADP
crl-15738	254	13	the	the	DET
crl-15738	254	14	best	good	ADJ
crl-15738	254	15	model	model	NOUN
crl-15738	254	16	,	,	PUNCT
crl-15738	254	17	explaining	explain	VERB
crl-15738	254	18	14.56	14.56	NUM
crl-15738	254	19	percent	percent	NOUN
crl-15738	254	20	of	of	ADP
crl-15738	254	21	the	the	DET
crl-15738	254	22	variation	variation	NOUN
crl-15738	254	23	in	in	ADP
crl-15738	254	24	“	"	PUNCT
crl-15738	254	25	confidence	confidence	NOUN
crl-15738	254	26	a	a	DET
crl-15738	254	27	er	er	INTJ
crl-15738	254	28	”	"	PUNCT
crl-15738	254	29	reference	reference	NOUN
crl-15738	254	30	interaction	interaction	NOUN
crl-15738	254	31	(	(	PUNCT
crl-15738	254	32	f2,66	f2,66	NUM
crl-15738	254	33	=	=	SYM
crl-15738	254	34	5.62	5.62	NUM
crl-15738	254	35	,	,	PUNCT
crl-15738	254	36	p	p	X
crl-15738	254	37	=	=	PROPN
crl-15738	254	38	0.0056	0.0056	NUM
crl-15738	254	39	)	)	PUNCT
crl-15738	254	40	.	.	PUNCT
crl-15738	255	1	thus	thus	ADV
crl-15738	255	2	,	,	PUNCT
crl-15738	255	3	the	the	DET
crl-15738	255	4	best	good	ADJ
crl-15738	255	5	predictors	predictor	NOUN
crl-15738	255	6	of	of	ADP
crl-15738	255	7	students	student	NOUN
crl-15738	255	8	’	'	PUNCT
crl-15738	255	9	“	"	PUNCT
crl-15738	255	10	confidence	confidence	NOUN
crl-15738	255	11	a	a	DET
crl-15738	255	12	er	er	INTJ
crl-15738	255	13	”	"	PUNCT
crl-15738	255	14	reference	reference	NOUN
crl-15738	255	15	interaction	interaction	NOUN
crl-15738	255	16	are	be	AUX
crl-15738	255	17	their	their	PRON
crl-15738	255	18	confidence	confidence	NOUN
crl-15738	255	19	before	before	ADP
crl-15738	255	20	the	the	DET
crl-15738	255	21	interaction	interaction	NOUN
crl-15738	255	22	and	and	CCONJ
crl-15738	255	23	the	the	DET
crl-15738	255	24	perceived	perceive	VERB
crl-15738	255	25	friendliness	friendliness	NOUN
crl-15738	255	26	of	of	ADP
crl-15738	255	27	the	the	DET
crl-15738	255	28	reference	reference	NOUN
crl-15738	255	29	staff	staff	NOUN
crl-15738	255	30	.	.	PUNCT
crl-15738	256	1	these	these	DET
crl-15738	256	2	two	two	NUM
crl-15738	256	3	variables	variable	NOUN
crl-15738	256	4	account	account	VERB
crl-15738	256	5	for	for	ADP
crl-15738	256	6	more	more	ADJ
crl-15738	256	7	variation	variation	NOUN
crl-15738	256	8	than	than	ADP
crl-15738	256	9	their	their	PRON
crl-15738	256	10	self	self	NOUN
crl-15738	256	11	-	-	PUNCT
crl-15738	256	12	assessment	assessment	NOUN
crl-15738	256	13	of	of	ADP
crl-15738	256	14	abilities	ability	NOUN
crl-15738	256	15	or	or	CCONJ
crl-15738	256	16	frequency	frequency	NOUN
crl-15738	256	17	of	of	ADP
crl-15738	256	18	visits	visit	NOUN
crl-15738	256	19	to	to	ADP
crl-15738	256	20	the	the	DET
crl-15738	256	21	library	library	NOUN
crl-15738	256	22	.	.	PUNCT
crl-15738	257	1	this	this	PRON
crl-15738	257	2	suggests	suggest	VERB
crl-15738	257	3	that	that	SCONJ
crl-15738	257	4	librarians	librarian	NOUN
crl-15738	257	5	’	'	PUNCT
crl-15738	257	6	service	service	NOUN
crl-15738	257	7	behaviors	behavior	NOUN
crl-15738	257	8	may	may	AUX
crl-15738	257	9	play	play	VERB
crl-15738	257	10	an	an	DET
crl-15738	257	11	important	important	ADJ
crl-15738	257	12	role	role	NOUN
crl-15738	257	13	in	in	ADP
crl-15738	257	14	encouraging	encourage	VERB
crl-15738	257	15	students	student	NOUN
crl-15738	257	16	to	to	PART
crl-15738	257	17	become	become	VERB
crl-15738	257	18	confident	confident	ADJ
crl-15738	257	19	in	in	ADP
crl-15738	257	20	their	their	PRON
crl-15738	257	21	own	own	ADJ
crl-15738	257	22	abilities	ability	NOUN
crl-15738	257	23	to	to	PART
crl-15738	257	24	find	find	VERB
crl-15738	257	25	the	the	DET
crl-15738	257	26	information	information	NOUN
crl-15738	257	27	they	they	PRON
crl-15738	257	28	seek	seek	VERB
crl-15738	257	29	.	.	PUNCT
crl-15738	258	1	it	it	PRON
crl-15738	258	2	also	also	ADV
crl-15738	258	3	lends	lend	VERB
crl-15738	258	4	support	support	NOUN
crl-15738	258	5	to	to	ADP
crl-15738	258	6	previous	previous	ADJ
crl-15738	258	7	studies	study	NOUN
crl-15738	258	8	that	that	PRON
crl-15738	258	9	found	find	VERB
crl-15738	258	10	that	that	SCONJ
crl-15738	258	11	nonverbal	nonverbal	ADJ
crl-15738	258	12	cues	cue	NOUN
crl-15738	258	13	and	and	CCONJ
crl-15738	258	14	the	the	DET
crl-15738	258	15	user	user	NOUN
crl-15738	258	16	’s	’s	PART
crl-15738	258	17	perception	perception	NOUN
crl-15738	258	18	of	of	ADP
crl-15738	258	19	a	a	DET
crl-15738	258	20	librarian	librarian	NOUN
crl-15738	258	21	’s	’s	PART
crl-15738	258	22	demeanor	demeanor	NOUN
crl-15738	258	23	contribute	contribute	VERB
crl-15738	258	24	to	to	ADP
crl-15738	258	25	the	the	DET
crl-15738	258	26	success	success	NOUN
crl-15738	258	27	of	of	ADP
crl-15738	258	28	the	the	DET
crl-15738	258	29	reference	reference	NOUN
crl-15738	258	30	interaction.22	interaction.22	NOUN
crl-15738	258	31	interviews	interview	NOUN
crl-15738	258	32	twelve	twelve	NUM
crl-15738	258	33	people	people	NOUN
crl-15738	258	34	agreed	agree	VERB
crl-15738	258	35	to	to	PART
crl-15738	258	36	be	be	AUX
crl-15738	258	37	interviewed	interview	VERB
crl-15738	258	38	,	,	PUNCT
crl-15738	258	39	but	but	CCONJ
crl-15738	258	40	because	because	SCONJ
crl-15738	258	41	of	of	ADP
crl-15738	258	42	a	a	DET
crl-15738	258	43	number	number	NOUN
crl-15738	258	44	of	of	ADP
crl-15738	258	45	no	no	DET
crl-15738	258	46	-	-	PUNCT
crl-15738	258	47	shows	show	NOUN
crl-15738	258	48	,	,	PUNCT
crl-15738	258	49	only	only	ADV
crl-15738	258	50	five	five	NUM
crl-15738	258	51	interviews	interview	NOUN
crl-15738	258	52	were	be	AUX
crl-15738	258	53	conducted	conduct	VERB
crl-15738	258	54	.	.	PUNCT
crl-15738	259	1	although	although	SCONJ
crl-15738	259	2	it	it	PRON
crl-15738	259	3	was	be	AUX
crl-15738	259	4	disappointing	disappointing	ADJ
crl-15738	259	5	that	that	SCONJ
crl-15738	259	6	fewer	few	ADJ
crl-15738	259	7	than	than	ADP
crl-15738	259	8	half	half	NOUN
crl-15738	259	9	of	of	ADP
crl-15738	259	10	those	those	PRON
crl-15738	259	11	willing	willing	ADJ
crl-15738	259	12	to	to	PART
crl-15738	259	13	be	be	AUX
crl-15738	259	14	interviewed	interview	VERB
crl-15738	259	15	actually	actually	ADV
crl-15738	259	16	participated	participate	VERB
crl-15738	259	17	,	,	PUNCT
crl-15738	259	18	it	it	PRON
crl-15738	259	19	does	do	AUX
crl-15738	259	20	indicate	indicate	VERB
crl-15738	259	21	the	the	DET
crl-15738	259	22	level	level	NOUN
crl-15738	259	23	of	of	ADP
crl-15738	259	24	busyness	busyness	NOUN
crl-15738	259	25	of	of	ADP
crl-15738	259	26	students	student	NOUN
crl-15738	259	27	and	and	CCONJ
crl-15738	259	28	the	the	DET
crl-15738	259	29	reality	reality	NOUN
crl-15738	259	30	of	of	ADP
crl-15738	259	31	following	follow	VERB
crl-15738	259	32	through	through	ADP
crl-15738	259	33	.	.	PUNCT
crl-15738	260	1	the	the	DET
crl-15738	260	2	interviewers	interviewer	NOUN
crl-15738	260	3	made	make	VERB
crl-15738	260	4	multiple	multiple	ADJ
crl-15738	260	5	efforts	effort	NOUN
crl-15738	260	6	by	by	ADP
crl-15738	260	7	email	email	NOUN
crl-15738	260	8	and	and	CCONJ
crl-15738	260	9	telephone	telephone	NOUN
crl-15738	260	10	to	to	PART
crl-15738	260	11	contact	contact	NOUN
crl-15738	260	12	,	,	PUNCT
crl-15738	260	13	schedule	schedule	NOUN
crl-15738	260	14	,	,	PUNCT
crl-15738	260	15	http	http	CCONJ
crl-15738	260	16	:	:	PUNCT
crl-15738	260	17	interaction.22	interaction.22	VERB
crl-15738	260	18	the	the	DET
crl-15738	260	19	impact	impact	NOUN
crl-15738	260	20	of	of	ADP
crl-15738	260	21	reference	reference	NOUN
crl-15738	260	22	services	service	NOUN
crl-15738	260	23	provided	provide	VERB
crl-15738	260	24	to	to	PART
crl-15738	260	25	undergraduate	undergraduate	VERB
crl-15738	260	26	students	student	NOUN
crl-15738	260	27	337	337	NUM
crl-15738	260	28	and	and	CCONJ
crl-15738	260	29	reschedule	reschedule	VERB
crl-15738	260	30	students	student	NOUN
crl-15738	260	31	who	who	PRON
crl-15738	260	32	agreed	agree	VERB
crl-15738	260	33	to	to	PART
crl-15738	260	34	be	be	AUX
crl-15738	260	35	interviewed	interview	VERB
crl-15738	260	36	.	.	PUNCT
crl-15738	261	1	the	the	DET
crl-15738	261	2	interviews	interview	NOUN
crl-15738	261	3	were	be	AUX
crl-15738	261	4	transcribed	transcribe	VERB
crl-15738	261	5	,	,	PUNCT
crl-15738	261	6	coded	code	VERB
crl-15738	261	7	,	,	PUNCT
crl-15738	261	8	and	and	CCONJ
crl-15738	261	9	analyzed	analyze	VERB
crl-15738	261	10	using	use	VERB
crl-15738	261	11	content	content	NOUN
crl-15738	261	12	analysis	analysis	NOUN
crl-15738	261	13	to	to	PART
crl-15738	261	14	identify	identify	VERB
crl-15738	261	15	passages	passage	NOUN
crl-15738	261	16	relevant	relevant	ADJ
crl-15738	261	17	to	to	ADP
crl-15738	261	18	the	the	DET
crl-15738	261	19	focus	focus	NOUN
crl-15738	261	20	of	of	ADP
crl-15738	261	21	this	this	DET
crl-15738	261	22	study	study	NOUN
crl-15738	261	23	.	.	PUNCT
crl-15738	262	1	consistent	consistent	ADJ
crl-15738	262	2	themes	theme	NOUN
crl-15738	262	3	appeared	appear	VERB
crl-15738	262	4	based	base	VERB
crl-15738	262	5	on	on	ADP
crl-15738	262	6	the	the	DET
crl-15738	262	7	coding	coding	NOUN
crl-15738	262	8	of	of	ADP
crl-15738	262	9	responses	response	NOUN
crl-15738	262	10	that	that	PRON
crl-15738	262	11	largely	largely	ADV
crl-15738	262	12	corroborated	corroborate	VERB
crl-15738	262	13	the	the	DET
crl-15738	262	14	survey	survey	NOUN
crl-15738	262	15	data	datum	NOUN
crl-15738	262	16	and	and	CCONJ
crl-15738	262	17	provided	provide	VERB
crl-15738	262	18	context	context	NOUN
crl-15738	262	19	-	-	PUNCT
crl-15738	262	20	rich	rich	ADJ
crl-15738	262	21	qualitative	qualitative	ADJ
crl-15738	262	22	data	datum	NOUN
crl-15738	262	23	that	that	PRON
crl-15738	262	24	captured	capture	VERB
crl-15738	262	25	nuances	nuance	NOUN
crl-15738	262	26	missed	miss	VERB
crl-15738	262	27	by	by	ADP
crl-15738	262	28	the	the	DET
crl-15738	262	29	statistical	statistical	ADJ
crl-15738	262	30	analyses	analysis	NOUN
crl-15738	262	31	.	.	PUNCT
crl-15738	263	1	in	in	ADP
crl-15738	263	2	terms	term	NOUN
crl-15738	263	3	of	of	ADP
crl-15738	263	4	friendliness	friendliness	NOUN
crl-15738	263	5	and	and	CCONJ
crl-15738	263	6	approachability	approachability	NOUN
crl-15738	263	7	,	,	PUNCT
crl-15738	263	8	all	all	DET
crl-15738	263	9	students	student	NOUN
crl-15738	263	10	interviewed	interview	VERB
crl-15738	263	11	used	used	ADJ
crl-15738	263	12	phrases	phrase	NOUN
crl-15738	263	13	such	such	ADJ
crl-15738	263	14	as	as	ADP
crl-15738	263	15	“	"	PUNCT
crl-15738	263	16	nice	nice	ADJ
crl-15738	263	17	,	,	PUNCT
crl-15738	263	18	friendly	friendly	ADJ
crl-15738	263	19	,	,	PUNCT
crl-15738	263	20	and	and	CCONJ
crl-15738	263	21	helpful	helpful	ADJ
crl-15738	263	22	.	.	PUNCT
crl-15738	263	23	”	"	PUNCT
crl-15738	264	1	four	four	NUM
crl-15738	264	2	of	of	ADP
crl-15738	264	3	the	the	DET
crl-15738	264	4	five	five	NUM
crl-15738	264	5	used	use	VERB
crl-15738	264	6	the	the	DET
crl-15738	264	7	word	word	NOUN
crl-15738	264	8	“	"	PUNCT
crl-15738	264	9	nice	nice	ADJ
crl-15738	264	10	”	"	PUNCT
crl-15738	264	11	eight	eight	NUM
crl-15738	264	12	times	time	NOUN
crl-15738	264	13	to	to	PART
crl-15738	264	14	describe	describe	VERB
crl-15738	264	15	staff	staff	NOUN
crl-15738	264	16	,	,	PUNCT
crl-15738	264	17	one	one	NUM
crl-15738	264	18	used	use	VERB
crl-15738	264	19	the	the	DET
crl-15738	264	20	word	word	NOUN
crl-15738	264	21	“	"	PUNCT
crl-15738	264	22	friendly	friendly	ADJ
crl-15738	264	23	”	"	PUNCT
crl-15738	264	24	three	three	NUM
crl-15738	264	25	times	time	NOUN
crl-15738	264	26	,	,	PUNCT
crl-15738	264	27	and	and	CCONJ
crl-15738	264	28	three	three	NUM
crl-15738	264	29	mentioned	mention	VERB
crl-15738	264	30	“	"	PUNCT
crl-15738	264	31	helpful	helpful	ADJ
crl-15738	264	32	”	"	PUNCT
crl-15738	264	33	five	five	NUM
crl-15738	264	34	times	time	NOUN
crl-15738	264	35	.	.	PUNCT
crl-15738	265	1	working	work	VERB
crl-15738	265	2	to	to	PART
crl-15738	265	3	create	create	VERB
crl-15738	265	4	a	a	DET
crl-15738	265	5	climate	climate	NOUN
crl-15738	265	6	of	of	ADP
crl-15738	265	7	approachability	approachability	NOUN
crl-15738	265	8	helps	help	VERB
crl-15738	265	9	ensure	ensure	VERB
crl-15738	265	10	that	that	SCONJ
crl-15738	265	11	students	student	NOUN
crl-15738	265	12	feel	feel	VERB
crl-15738	265	13	comfortable	comfortable	ADJ
crl-15738	265	14	enough	enough	ADV
crl-15738	265	15	to	to	PART
crl-15738	265	16	approach	approach	VERB
crl-15738	265	17	staff	staff	NOUN
crl-15738	265	18	.	.	PUNCT
crl-15738	266	1	demonstrating	demonstrate	VERB
crl-15738	266	2	behaviors	behavior	NOUN
crl-15738	266	3	such	such	ADJ
crl-15738	266	4	as	as	ADP
crl-15738	266	5	friendliness	friendliness	ADJ
crl-15738	266	6	and	and	CCONJ
crl-15738	266	7	helpfulness	helpfulness	NOUN
crl-15738	266	8	creates	create	VERB
crl-15738	266	9	this	this	DET
crl-15738	266	10	climate	climate	NOUN
crl-15738	266	11	and	and	CCONJ
crl-15738	266	12	,	,	PUNCT
crl-15738	266	13	in	in	ADP
crl-15738	266	14	fact	fact	NOUN
crl-15738	266	15	,	,	PUNCT
crl-15738	266	16	these	these	DET
crl-15738	266	17	behaviors	behavior	NOUN
crl-15738	266	18	are	be	AUX
crl-15738	266	19	mentioned	mention	VERB
crl-15738	266	20	repeatedly	repeatedly	ADV
crl-15738	266	21	in	in	ADP
crl-15738	266	22	training	training	NOUN
crl-15738	266	23	sessions	session	NOUN
crl-15738	266	24	for	for	ADP
crl-15738	266	25	new	new	ADJ
crl-15738	266	26	staff	staff	NOUN
crl-15738	266	27	and	and	CCONJ
crl-15738	266	28	modeled	model	VERB
crl-15738	266	29	by	by	ADP
crl-15738	266	30	continuing	continue	VERB
crl-15738	266	31	staff	staff	NOUN
crl-15738	266	32	.	.	PUNCT
crl-15738	267	1	in	in	ADP
crl-15738	267	2	their	their	PRON
crl-15738	267	3	1994	1994	NUM
crl-15738	267	4	article	article	NOUN
crl-15738	267	5	,	,	PUNCT
crl-15738	267	6	dewdney	dewdney	NOUN
crl-15738	267	7	and	and	CCONJ
crl-15738	267	8	ross	ross	PROPN
crl-15738	267	9	found	find	VERB
crl-15738	267	10	that	that	SCONJ
crl-15738	267	11	high	high	ADJ
crl-15738	267	12	ratings	rating	NOUN
crl-15738	267	13	of	of	ADP
crl-15738	267	14	friendliness	friendliness	NOUN
crl-15738	267	15	“	"	PUNCT
crl-15738	267	16	were	be	AUX
crl-15738	267	17	significantly	significantly	ADV
crl-15738	267	18	associated	associate	VERB
crl-15738	267	19	with	with	ADP
crl-15738	267	20	both	both	CCONJ
crl-15738	267	21	overall	overall	ADJ
crl-15738	267	22	satisfaction	satisfaction	NOUN
crl-15738	267	23	and	and	CCONJ
crl-15738	267	24	willingness	willingness	NOUN
crl-15738	267	25	to	to	PART
crl-15738	267	26	return	return	VERB
crl-15738	267	27	.	.	PUNCT
crl-15738	268	1	”23	”23	PROPN
crl-15738	268	2	students	student	NOUN
crl-15738	268	3	reported	report	VERB
crl-15738	268	4	different	different	ADJ
crl-15738	268	5	levels	level	NOUN
crl-15738	268	6	of	of	ADP
crl-15738	268	7	awareness	awareness	NOUN
crl-15738	268	8	of	of	ADP
crl-15738	268	9	new	new	ADJ
crl-15738	268	10	resources	resource	NOUN
crl-15738	268	11	and	and	CCONJ
crl-15738	268	12	strategies	strategy	NOUN
crl-15738	268	13	for	for	ADP
crl-15738	268	14	finding	find	VERB
crl-15738	268	15	information	information	NOUN
crl-15738	268	16	a	a	DET
crl-15738	268	17	er	er	INTJ
crl-15738	268	18	their	their	PRON
crl-15738	268	19	interactions	interaction	NOUN
crl-15738	268	20	with	with	ADP
crl-15738	268	21	the	the	DET
crl-15738	268	22	reference	reference	NOUN
crl-15738	268	23	staff	staff	NOUN
crl-15738	268	24	.	.	PUNCT
crl-15738	269	1	two	two	NUM
crl-15738	269	2	of	of	ADP
crl-15738	269	3	the	the	DET
crl-15738	269	4	five	five	NUM
crl-15738	269	5	students	student	NOUN
crl-15738	269	6	interviewed	interview	VERB
crl-15738	269	7	indicated	indicate	VERB
crl-15738	269	8	that	that	SCONJ
crl-15738	269	9	although	although	SCONJ
crl-15738	269	10	they	they	PRON
crl-15738	269	11	were	be	AUX
crl-15738	269	12	unable	unable	ADJ
crl-15738	269	13	to	to	PART
crl-15738	269	14	get	get	VERB
crl-15738	269	15	exactly	exactly	ADV
crl-15738	269	16	the	the	DET
crl-15738	269	17	items	item	NOUN
crl-15738	269	18	they	they	PRON
crl-15738	269	19	were	be	AUX
crl-15738	269	20	searching	search	VERB
crl-15738	269	21	for	for	ADP
crl-15738	269	22	(	(	PUNCT
crl-15738	269	23	in	in	ADP
crl-15738	269	24	one	one	NUM
crl-15738	269	25	case	case	NOUN
crl-15738	269	26	a	a	DET
crl-15738	269	27	journal	journal	NOUN
crl-15738	269	28	not	not	PART
crl-15738	269	29	held	hold	VERB
crl-15738	269	30	in	in	ADP
crl-15738	269	31	the	the	DET
crl-15738	269	32	library	library	NOUN
crl-15738	269	33	and	and	CCONJ
crl-15738	269	34	in	in	ADP
crl-15738	269	35	another	another	DET
crl-15738	269	36	an	an	DET
crl-15738	269	37	unpublished	unpublished	ADJ
crl-15738	269	38	test	test	NOUN
crl-15738	269	39	)	)	PUNCT
crl-15738	269	40	,	,	PUNCT
crl-15738	269	41	they	they	PRON
crl-15738	269	42	did	do	AUX
crl-15738	269	43	learn	learn	VERB
crl-15738	269	44	new	new	ADJ
crl-15738	269	45	strategies	strategy	NOUN
crl-15738	269	46	to	to	PART
crl-15738	269	47	search	search	VERB
crl-15738	269	48	for	for	ADP
crl-15738	269	49	resources	resource	NOUN
crl-15738	269	50	,	,	PUNCT
crl-15738	269	51	including	include	VERB
crl-15738	269	52	electronic	electronic	ADJ
crl-15738	269	53	sources	source	NOUN
crl-15738	269	54	and	and	CCONJ
crl-15738	269	55	databases	database	NOUN
crl-15738	269	56	,	,	PUNCT
crl-15738	269	57	and	and	CCONJ
crl-15738	269	58	the	the	DET
crl-15738	269	59	physical	physical	ADJ
crl-15738	269	60	location	location	NOUN
crl-15738	269	61	of	of	ADP
crl-15738	269	62	print	print	NOUN
crl-15738	269	63	materials	material	NOUN
crl-15738	269	64	.	.	PUNCT
crl-15738	270	1	other	other	ADJ
crl-15738	270	2	general	general	ADJ
crl-15738	270	3	strategies	strategy	NOUN
crl-15738	270	4	they	they	PRON
crl-15738	270	5	learned	learn	VERB
crl-15738	270	6	included	include	VERB
crl-15738	270	7	improved	improved	ADJ
crl-15738	270	8	skills	skill	NOUN
crl-15738	270	9	in	in	ADP
crl-15738	270	10	searching	search	VERB
crl-15738	270	11	article	article	NOUN
crl-15738	270	12	databases	database	NOUN
crl-15738	270	13	and	and	CCONJ
crl-15738	270	14	the	the	DET
crl-15738	270	15	online	online	ADJ
crl-15738	270	16	catalog	catalog	NOUN
crl-15738	270	17	,	,	PUNCT
crl-15738	270	18	greater	great	ADJ
crl-15738	270	19	awareness	awareness	NOUN
crl-15738	270	20	of	of	ADP
crl-15738	270	21	the	the	DET
crl-15738	270	22	resources	resource	NOUN
crl-15738	270	23	available	available	ADJ
crl-15738	270	24	,	,	PUNCT
crl-15738	270	25	and	and	CCONJ
crl-15738	270	26	the	the	DET
crl-15738	270	27	process	process	NOUN
crl-15738	270	28	for	for	ADP
crl-15738	270	29	locating	locate	VERB
crl-15738	270	30	and	and	CCONJ
crl-15738	270	31	retrieving	retrieve	VERB
crl-15738	270	32	materials	material	NOUN
crl-15738	270	33	,	,	PUNCT
crl-15738	270	34	notably	notably	ADV
crl-15738	270	35	from	from	ADP
crl-15738	270	36	a	a	DET
crl-15738	270	37	remote	remote	ADJ
crl-15738	270	38	storage	storage	NOUN
crl-15738	270	39	facility	facility	NOUN
crl-15738	270	40	.	.	PUNCT
crl-15738	271	1	two	two	NUM
crl-15738	271	2	students	student	NOUN
crl-15738	271	3	specifically	specifically	ADV
crl-15738	271	4	mentioned	mention	VERB
crl-15738	271	5	using	use	VERB
crl-15738	271	6	knowledge	knowledge	NOUN
crl-15738	271	7	they	they	PRON
crl-15738	271	8	gained	gain	VERB
crl-15738	271	9	from	from	ADP
crl-15738	271	10	their	their	PRON
crl-15738	271	11	reference	reference	NOUN
crl-15738	271	12	interaction	interaction	NOUN
crl-15738	271	13	in	in	ADP
crl-15738	271	14	subsequent	subsequent	ADJ
crl-15738	271	15	library	library	NOUN
crl-15738	271	16	visits	visit	NOUN
crl-15738	271	17	.	.	PUNCT
crl-15738	272	1	the	the	DET
crl-15738	272	2	level	level	NOUN
crl-15738	272	3	of	of	ADP
crl-15738	272	4	confidence	confidence	NOUN
crl-15738	272	5	displayed	display	VERB
crl-15738	272	6	by	by	ADP
crl-15738	272	7	students	student	NOUN
crl-15738	272	8	before	before	ADP
crl-15738	272	9	and	and	CCONJ
crl-15738	272	10	a	a	DET
crl-15738	272	11	er	er	INTJ
crl-15738	272	12	their	their	PRON
crl-15738	272	13	reference	reference	NOUN
crl-15738	272	14	interactions	interaction	NOUN
crl-15738	272	15	supports	support	VERB
crl-15738	272	16	the	the	DET
crl-15738	272	17	findings	finding	NOUN
crl-15738	272	18	from	from	ADP
crl-15738	272	19	the	the	DET
crl-15738	272	20	survey	survey	NOUN
crl-15738	272	21	.	.	PUNCT
crl-15738	273	1	four	four	NUM
crl-15738	273	2	of	of	ADP
crl-15738	273	3	the	the	DET
crl-15738	273	4	five	five	NUM
crl-15738	273	5	students	student	NOUN
crl-15738	273	6	interviewed	interview	VERB
crl-15738	273	7	had	have	VERB
crl-15738	273	8	previous	previous	ADJ
crl-15738	273	9	experience	experience	NOUN
crl-15738	273	10	in	in	ADP
crl-15738	273	11	this	this	DET
crl-15738	273	12	departmental	departmental	ADJ
crl-15738	273	13	library	library	NOUN
crl-15738	273	14	;	;	PUNCT
crl-15738	273	15	one	one	NUM
crl-15738	273	16	was	be	AUX
crl-15738	273	17	totally	totally	ADV
crl-15738	273	18	unfamiliar	unfamiliar	ADJ
crl-15738	273	19	with	with	ADP
crl-15738	273	20	the	the	DET
crl-15738	273	21	library	library	NOUN
crl-15738	273	22	and	and	CCONJ
crl-15738	273	23	immediately	immediately	ADV
crl-15738	273	24	asked	ask	VERB
crl-15738	273	25	for	for	ADP
crl-15738	273	26	help	help	NOUN
crl-15738	273	27	.	.	PUNCT
crl-15738	274	1	all	all	DET
crl-15738	274	2	five	five	NUM
crl-15738	274	3	indicated	indicate	VERB
crl-15738	274	4	an	an	DET
crl-15738	274	5	increased	increased	ADJ
crl-15738	274	6	level	level	NOUN
crl-15738	274	7	of	of	ADP
crl-15738	274	8	confidence	confidence	NOUN
crl-15738	274	9	a	a	DET
crl-15738	274	10	er	er	INTJ
crl-15738	274	11	receiving	receive	VERB
crl-15738	274	12	assistance	assistance	NOUN
crl-15738	274	13	and	and	CCONJ
crl-15738	274	14	believe	believe	VERB
crl-15738	274	15	they	they	PRON
crl-15738	274	16	could	could	AUX
crl-15738	274	17	navigate	navigate	VERB
crl-15738	274	18	library	library	ADJ
crl-15738	274	19	resources	resource	NOUN
crl-15738	274	20	on	on	ADP
crl-15738	274	21	their	their	PRON
crl-15738	274	22	own	own	ADJ
crl-15738	274	23	,	,	PUNCT
crl-15738	274	24	although	although	SCONJ
crl-15738	274	25	at	at	ADP
crl-15738	274	26	different	different	ADJ
crl-15738	274	27	levels	level	NOUN
crl-15738	274	28	.	.	PUNCT
crl-15738	275	1	being	be	AUX
crl-15738	275	2	provided	provide	VERB
crl-15738	275	3	with	with	ADP
crl-15738	275	4	assistance	assistance	NOUN
crl-15738	275	5	seemed	seem	VERB
crl-15738	275	6	to	to	PART
crl-15738	275	7	instill	instill	VERB
crl-15738	275	8	a	a	DET
crl-15738	275	9	sense	sense	NOUN
crl-15738	275	10	of	of	ADP
crl-15738	275	11	comfort	comfort	NOUN
crl-15738	275	12	and	and	CCONJ
crl-15738	275	13	independence	independence	NOUN
crl-15738	275	14	a	a	DET
crl-15738	275	15	er	er	INTJ
crl-15738	275	16	each	each	DET
crl-15738	275	17	reference	reference	NOUN
crl-15738	275	18	interaction	interaction	NOUN
crl-15738	275	19	.	.	PUNCT
crl-15738	276	1	three	three	NUM
crl-15738	276	2	of	of	ADP
crl-15738	276	3	the	the	DET
crl-15738	276	4	five	five	NUM
crl-15738	276	5	indicated	indicate	VERB
crl-15738	276	6	that	that	SCONJ
crl-15738	276	7	they	they	PRON
crl-15738	276	8	would	would	AUX
crl-15738	276	9	be	be	AUX
crl-15738	276	10	able	able	ADJ
crl-15738	276	11	to	to	PART
crl-15738	276	12	use	use	VERB
crl-15738	276	13	databases	database	NOUN
crl-15738	276	14	on	on	ADP
crl-15738	276	15	their	their	PRON
crl-15738	276	16	own	own	ADJ
crl-15738	276	17	in	in	ADP
crl-15738	276	18	future	future	NOUN
crl-15738	276	19	;	;	PUNCT
crl-15738	276	20	one	one	NUM
crl-15738	276	21	indicated	indicate	VERB
crl-15738	276	22	an	an	DET
crl-15738	276	23	increased	increase	VERB
crl-15738	276	24	awareness	awareness	NOUN
crl-15738	276	25	of	of	ADP
crl-15738	276	26	more	more	ADJ
crl-15738	276	27	complex	complex	ADJ
crl-15738	276	28	services	service	NOUN
crl-15738	276	29	involving	involve	VERB
crl-15738	276	30	retrieval	retrieval	NOUN
crl-15738	276	31	from	from	ADP
crl-15738	276	32	off	off	ADP
crl-15738	276	33	-	-	PUNCT
crl-15738	276	34	site	site	NOUN
crl-15738	276	35	facilities	facility	NOUN
crl-15738	276	36	;	;	PUNCT
crl-15738	276	37	and	and	CCONJ
crl-15738	276	38	one	one	NUM
crl-15738	276	39	expressed	express	VERB
crl-15738	276	40	some	some	DET
crl-15738	276	41	initial	initial	ADJ
crl-15738	276	42	anxiety	anxiety	NOUN
crl-15738	276	43	about	about	ADP
crl-15738	276	44	using	use	VERB
crl-15738	276	45	the	the	DET
crl-15738	276	46	library	library	NOUN
crl-15738	276	47	but	but	CCONJ
crl-15738	276	48	,	,	PUNCT
crl-15738	276	49	based	base	VERB
crl-15738	276	50	on	on	ADP
crl-15738	276	51	interactions	interaction	NOUN
crl-15738	276	52	,	,	PUNCT
crl-15738	276	53	felt	feel	VERB
crl-15738	276	54	able	able	ADJ
crl-15738	276	55	to	to	PART
crl-15738	276	56	be	be	AUX
crl-15738	276	57	more	more	ADV
crl-15738	276	58	independent	independent	ADJ
crl-15738	276	59	in	in	ADP
crl-15738	276	60	future	future	NOUN
crl-15738	276	61	.	.	PUNCT
crl-15738	277	1	in	in	ADP
crl-15738	277	2	each	each	PRON
crl-15738	277	3	of	of	ADP
crl-15738	277	4	these	these	DET
crl-15738	277	5	instances	instance	NOUN
crl-15738	277	6	,	,	PUNCT
crl-15738	277	7	the	the	DET
crl-15738	277	8	student	student	NOUN
crl-15738	277	9	expressed	express	VERB
crl-15738	277	10	a	a	DET
crl-15738	277	11	sense	sense	NOUN
crl-15738	277	12	of	of	ADP
crl-15738	277	13	being	be	AUX
crl-15738	277	14	able	able	ADJ
crl-15738	277	15	to	to	PART
crl-15738	277	16	locate	locate	VERB
crl-15738	277	17	resources	resource	NOUN
crl-15738	277	18	without	without	ADP
crl-15738	277	19	assistance	assistance	NOUN
crl-15738	277	20	.	.	PUNCT
crl-15738	278	1	each	each	PRON
crl-15738	278	2	also	also	ADV
crl-15738	278	3	indicated	indicate	VERB
crl-15738	278	4	that	that	SCONJ
crl-15738	278	5	he	he	PRON
crl-15738	278	6	or	or	CCONJ
crl-15738	278	7	she	she	PRON
crl-15738	278	8	would	would	AUX
crl-15738	278	9	be	be	AUX
crl-15738	278	10	quite	quite	ADV
crl-15738	278	11	comfortable	comfortable	ADJ
crl-15738	278	12	asking	ask	VERB
crl-15738	278	13	for	for	ADP
crl-15738	278	14	assistance	assistance	NOUN
crl-15738	278	15	when	when	SCONJ
crl-15738	278	16	he	he	PRON
crl-15738	278	17	or	or	CCONJ
crl-15738	278	18	she	she	PRON
crl-15738	278	19	did	do	AUX
crl-15738	278	20	not	not	PART
crl-15738	278	21	know	know	VERB
crl-15738	278	22	how	how	SCONJ
crl-15738	278	23	to	to	PART
crl-15738	278	24	approach	approach	VERB
crl-15738	278	25	a	a	DET
crl-15738	278	26	research	research	NOUN
crl-15738	278	27	project	project	NOUN
crl-15738	278	28	or	or	CCONJ
crl-15738	278	29	assignment	assignment	NOUN
crl-15738	278	30	.	.	PUNCT
crl-15738	279	1	based	base	VERB
crl-15738	279	2	on	on	ADP
crl-15738	279	3	the	the	DET
crl-15738	279	4	interviews	interview	NOUN
crl-15738	279	5	,	,	PUNCT
crl-15738	279	6	even	even	ADV
crl-15738	279	7	students	student	NOUN
crl-15738	279	8	who	who	PRON
crl-15738	279	9	are	be	AUX
crl-15738	279	10	quite	quite	ADV
crl-15738	279	11	confident	confident	ADJ
crl-15738	279	12	when	when	SCONJ
crl-15738	279	13	they	they	PRON
crl-15738	279	14	approach	approach	VERB
crl-15738	279	15	the	the	DET
crl-15738	279	16	library	library	NOUN
crl-15738	279	17	believe	believe	VERB
crl-15738	279	18	that	that	SCONJ
crl-15738	279	19	they	they	PRON
crl-15738	279	20	gain	gain	VERB
crl-15738	279	21	from	from	ADP
crl-15738	279	22	the	the	DET
crl-15738	279	23	reference	reference	NOUN
crl-15738	279	24	interactions	interaction	NOUN
crl-15738	279	25	.	.	PUNCT
crl-15738	280	1	those	those	PRON
crl-15738	280	2	who	who	PRON
crl-15738	280	3	believed	believe	VERB
crl-15738	280	4	they	they	PRON
crl-15738	280	5	needed	need	VERB
crl-15738	280	6	help	help	NOUN
crl-15738	280	7	initially	initially	ADV
crl-15738	280	8	found	find	VERB
crl-15738	280	9	that	that	SCONJ
crl-15738	280	10	the	the	DET
crl-15738	280	11	assistance	assistance	NOUN
crl-15738	280	12	they	they	PRON
crl-15738	280	13	were	be	AUX
crl-15738	280	14	given	give	VERB
crl-15738	280	15	taught	teach	VERB
crl-15738	280	16	them	they	PRON
crl-15738	280	17	sufficient	sufficient	ADJ
crl-15738	280	18	skills	skill	NOUN
crl-15738	280	19	to	to	PART
crl-15738	280	20	begin	begin	VERB
crl-15738	280	21	their	their	PRON
crl-15738	280	22	next	next	ADJ
crl-15738	280	23	assignments	assignment	NOUN
crl-15738	280	24	on	on	ADP
crl-15738	280	25	their	their	PRON
crl-15738	280	26	own	own	ADJ
crl-15738	280	27	.	.	PUNCT
crl-15738	281	1	two	two	NUM
crl-15738	281	2	of	of	ADP
crl-15738	281	3	the	the	DET
crl-15738	281	4	students	student	NOUN
crl-15738	281	5	interviewed	interview	VERB
crl-15738	281	6	expressed	express	VERB
crl-15738	281	7	some	some	DET
crl-15738	281	8	anxiety	anxiety	NOUN
crl-15738	281	9	about	about	ADP
crl-15738	281	10	their	their	PRON
crl-15738	281	11	skills	skill	NOUN
crl-15738	281	12	prior	prior	ADV
crl-15738	281	13	to	to	ADP
crl-15738	281	14	asking	ask	VERB
crl-15738	281	15	for	for	ADP
crl-15738	281	16	assistance	assistance	NOUN
crl-15738	281	17	.	.	PUNCT
crl-15738	282	1	one	one	NOUN
crl-15738	282	2	clearly	clearly	ADV
crl-15738	282	3	expressed	express	VERB
crl-15738	282	4	feeling	feel	VERB
crl-15738	282	5	“	"	PUNCT
crl-15738	282	6	kind	kind	ADV
crl-15738	282	7	of	of	ADV
crl-15738	282	8	shaky	shaky	ADJ
crl-15738	282	9	,	,	PUNCT
crl-15738	282	10	that	that	PRON
crl-15738	282	11	’s	’	VERB
crl-15738	282	12	why	why	SCONJ
crl-15738	282	13	i	i	PRON
crl-15738	282	14	asked	ask	VERB
crl-15738	282	15	for	for	ADP
crl-15738	282	16	help	help	NOUN
crl-15738	282	17	.	.	PUNCT
crl-15738	282	18	”	"	PUNCT
crl-15738	283	1	these	these	DET
crl-15738	283	2	two	two	NUM
crl-15738	283	3	were	be	AUX
crl-15738	283	4	clear	clear	ADJ
crl-15738	283	5	that	that	SCONJ
crl-15738	283	6	the	the	DET
crl-15738	283	7	library	library	NOUN
crl-15738	283	8	’s	’s	PART
crl-15738	283	9	numerous	numerous	ADJ
crl-15738	283	10	resources	resource	NOUN
crl-15738	283	11	were	be	AUX
crl-15738	283	12	confusing	confuse	VERB
crl-15738	283	13	and	and	CCONJ
crl-15738	283	14	asking	ask	VERB
crl-15738	283	15	for	for	ADP
crl-15738	283	16	assistance	assistance	NOUN
crl-15738	283	17	was	be	AUX
crl-15738	283	18	an	an	DET
crl-15738	283	19	early	early	ADJ
crl-15738	283	20	decision	decision	NOUN
crl-15738	283	21	in	in	ADP
crl-15738	283	22	each	each	DET
crl-15738	283	23	case	case	NOUN
crl-15738	283	24	.	.	PUNCT
crl-15738	284	1	the	the	DET
crl-15738	284	2	other	other	ADJ
crl-15738	284	3	three	three	NUM
crl-15738	284	4	students	student	NOUN
crl-15738	284	5	expressed	express	VERB
crl-15738	284	6	li	li	PROPN
crl-15738	284	7	le	le	PROPN
crl-15738	284	8	anxiety	anxiety	NOUN
crl-15738	284	9	about	about	ADP
crl-15738	284	10	using	use	VERB
crl-15738	284	11	resources	resource	NOUN
crl-15738	284	12	because	because	SCONJ
crl-15738	284	13	they	they	PRON
crl-15738	284	14	either	either	CCONJ
crl-15738	284	15	had	have	AUX
crl-15738	284	16	used	use	VERB
crl-15738	284	17	the	the	DET
crl-15738	284	18	library	library	NOUN
crl-15738	284	19	before	before	ADP
crl-15738	284	20	and	and	CCONJ
crl-15738	284	21	338	338	NUM
crl-15738	284	22	college	college	PROPN
crl-15738	284	23	&	&	CCONJ
crl-15738	284	24	research	research	PROPN
crl-15738	284	25	libraries	library	NOUN
crl-15738	284	26	july	july	PROPN
crl-15738	284	27	2005	2005	NUM
crl-15738	284	28	felt	feel	VERB
crl-15738	284	29	comfortable	comfortable	ADJ
crl-15738	284	30	asking	asking	NOUN
crl-15738	284	31	staff	staff	NOUN
crl-15738	284	32	for	for	ADP
crl-15738	284	33	assistance	assistance	NOUN
crl-15738	284	34	or	or	CCONJ
crl-15738	284	35	had	have	VERB
crl-15738	284	36	previous	previous	ADJ
crl-15738	284	37	positive	positive	ADJ
crl-15738	284	38	experiences	experience	NOUN
crl-15738	284	39	at	at	ADP
crl-15738	284	40	other	other	ADJ
crl-15738	284	41	libraries	library	NOUN
crl-15738	284	42	that	that	PRON
crl-15738	284	43	reduced	reduce	VERB
crl-15738	284	44	their	their	PRON
crl-15738	284	45	anxiety	anxiety	NOUN
crl-15738	284	46	about	about	ADP
crl-15738	284	47	asking	ask	VERB
crl-15738	284	48	for	for	ADP
crl-15738	284	49	assistance	assistance	NOUN
crl-15738	284	50	.	.	PUNCT
crl-15738	285	1	in	in	ADP
crl-15738	285	2	fact	fact	NOUN
crl-15738	285	3	,	,	PUNCT
crl-15738	285	4	all	all	DET
crl-15738	285	5	five	five	NUM
crl-15738	285	6	students	student	NOUN
crl-15738	285	7	described	describe	VERB
crl-15738	285	8	previous	previous	ADJ
crl-15738	285	9	experiences	experience	NOUN
crl-15738	285	10	that	that	PRON
crl-15738	285	11	developed	develop	VERB
crl-15738	285	12	expectations	expectation	NOUN
crl-15738	285	13	for	for	ADP
crl-15738	285	14	positive	positive	ADJ
crl-15738	285	15	interactions	interaction	NOUN
crl-15738	285	16	.	.	PUNCT
crl-15738	286	1	one	one	NUM
crl-15738	286	2	of	of	ADP
crl-15738	286	3	these	these	DET
crl-15738	286	4	experiences	experience	NOUN
crl-15738	286	5	was	be	AUX
crl-15738	286	6	at	at	ADP
crl-15738	286	7	a	a	DET
crl-15738	286	8	public	public	ADJ
crl-15738	286	9	library	library	NOUN
crl-15738	286	10	;	;	PUNCT
crl-15738	286	11	the	the	DET
crl-15738	286	12	other	other	ADJ
crl-15738	286	13	four	four	NUM
crl-15738	286	14	were	be	AUX
crl-15738	286	15	at	at	ADP
crl-15738	286	16	campus	campus	NOUN
crl-15738	286	17	libraries	library	NOUN
crl-15738	286	18	or	or	CCONJ
crl-15738	286	19	reading	read	VERB
crl-15738	286	20	rooms	room	NOUN
crl-15738	286	21	.	.	PUNCT
crl-15738	287	1	all	all	PRON
crl-15738	287	2	of	of	ADP
crl-15738	287	3	the	the	DET
crl-15738	287	4	experiences	experience	NOUN
crl-15738	287	5	on	on	ADP
crl-15738	287	6	campus	campus	NOUN
crl-15738	287	7	were	be	AUX
crl-15738	287	8	positive	positive	ADJ
crl-15738	287	9	,	,	PUNCT
crl-15738	287	10	with	with	ADP
crl-15738	287	11	friendly	friendly	ADJ
crl-15738	287	12	,	,	PUNCT
crl-15738	287	13	approachable	approachable	ADJ
crl-15738	287	14	staff	staff	NOUN
crl-15738	287	15	.	.	PUNCT
crl-15738	288	1	the	the	DET
crl-15738	288	2	public	public	ADJ
crl-15738	288	3	library	library	NOUN
crl-15738	288	4	experience	experience	NOUN
crl-15738	288	5	involved	involve	VERB
crl-15738	288	6	several	several	ADJ
crl-15738	288	7	librarians	librarian	NOUN
crl-15738	288	8	assisting	assist	VERB
crl-15738	288	9	a	a	DET
crl-15738	288	10	youth	youth	NOUN
crl-15738	288	11	group	group	NOUN
crl-15738	288	12	and	and	CCONJ
crl-15738	288	13	was	be	AUX
crl-15738	288	14	an	an	DET
crl-15738	288	15	equally	equally	ADV
crl-15738	288	16	positive	positive	ADJ
crl-15738	288	17	experience	experience	NOUN
crl-15738	288	18	.	.	PUNCT
crl-15738	289	1	because	because	SCONJ
crl-15738	289	2	of	of	ADP
crl-15738	289	3	previous	previous	ADJ
crl-15738	289	4	interactions	interaction	NOUN
crl-15738	289	5	,	,	PUNCT
crl-15738	289	6	the	the	DET
crl-15738	289	7	anxiety	anxiety	NOUN
crl-15738	289	8	levels	level	NOUN
crl-15738	289	9	for	for	ADP
crl-15738	289	10	approaching	approach	VERB
crl-15738	289	11	reference	reference	NOUN
crl-15738	289	12	staff	staff	NOUN
crl-15738	289	13	were	be	AUX
crl-15738	289	14	low	low	ADJ
crl-15738	289	15	and	and	CCONJ
crl-15738	289	16	the	the	DET
crl-15738	289	17	expectations	expectation	NOUN
crl-15738	289	18	for	for	ADP
crl-15738	289	19	friendly	friendly	ADJ
crl-15738	289	20	,	,	PUNCT
crl-15738	289	21	helpful	helpful	ADJ
crl-15738	289	22	service	service	NOUN
crl-15738	289	23	were	be	AUX
crl-15738	289	24	high	high	ADJ
crl-15738	289	25	.	.	PUNCT
crl-15738	290	1	this	this	PRON
crl-15738	290	2	lends	lend	VERB
crl-15738	290	3	support	support	NOUN
crl-15738	290	4	to	to	PART
crl-15738	290	5	durrance	durrance	VERB
crl-15738	290	6	’s	’s	PART
crl-15738	290	7	suggestion	suggestion	NOUN
crl-15738	290	8	,	,	PUNCT
crl-15738	290	9	based	base	VERB
crl-15738	290	10	on	on	ADP
crl-15738	290	11	her	her	PRON
crl-15738	290	12	unobtrusive	unobtrusive	ADJ
crl-15738	290	13	study	study	NOUN
crl-15738	290	14	of	of	ADP
crl-15738	290	15	266	266	NUM
crl-15738	290	16	reference	reference	NOUN
crl-15738	290	17	interactions	interaction	NOUN
crl-15738	290	18	in	in	ADP
crl-15738	290	19	142	142	NUM
crl-15738	290	20	public	public	ADJ
crl-15738	290	21	,	,	PUNCT
crl-15738	290	22	academic	academic	ADJ
crl-15738	290	23	,	,	PUNCT
crl-15738	290	24	and	and	CCONJ
crl-15738	290	25	special	special	ADJ
crl-15738	290	26	libraries	library	NOUN
crl-15738	290	27	,	,	PUNCT
crl-15738	290	28	that	that	SCONJ
crl-15738	290	29	“	"	PUNCT
crl-15738	290	30	willingness	willingness	NOUN
crl-15738	290	31	to	to	PART
crl-15738	290	32	return	return	VERB
crl-15738	290	33	”	"	PUNCT
crl-15738	290	34	is	be	AUX
crl-15738	290	35	an	an	DET
crl-15738	290	36	important	important	ADJ
crl-15738	290	37	measure	measure	NOUN
crl-15738	290	38	of	of	ADP
crl-15738	290	39	success	success	NOUN
crl-15738	290	40	in	in	ADP
crl-15738	290	41	reference	reference	NOUN
crl-15738	290	42	interactions.24	interactions.24	NOUN
crl-15738	290	43	in	in	ADP
crl-15738	290	44	fact	fact	NOUN
crl-15738	290	45	,	,	PUNCT
crl-15738	290	46	durrance	durrance	PROPN
crl-15738	290	47	found	find	VERB
crl-15738	290	48	that	that	SCONJ
crl-15738	290	49	users	user	NOUN
crl-15738	290	50	were	be	AUX
crl-15738	290	51	more	more	ADV
crl-15738	290	52	likely	likely	ADJ
crl-15738	290	53	to	to	PART
crl-15738	290	54	excuse	excuse	VERB
crl-15738	290	55	inaccurate	inaccurate	ADJ
crl-15738	290	56	reference	reference	NOUN
crl-15738	290	57	service	service	NOUN
crl-15738	290	58	if	if	SCONJ
crl-15738	290	59	the	the	DET
crl-15738	290	60	reference	reference	NOUN
crl-15738	290	61	staff	staff	NOUN
crl-15738	290	62	were	be	AUX
crl-15738	290	63	friendly	friendly	ADJ
crl-15738	290	64	and	and	CCONJ
crl-15738	290	65	pleasant	pleasant	ADJ
crl-15738	290	66	than	than	SCONJ
crl-15738	290	67	if	if	SCONJ
crl-15738	290	68	they	they	PRON
crl-15738	290	69	were	be	AUX
crl-15738	290	70	uninterested	uninterested	ADJ
crl-15738	290	71	or	or	CCONJ
crl-15738	290	72	unhelpful	unhelpful	ADJ
crl-15738	290	73	.	.	PUNCT
crl-15738	291	1	although	although	SCONJ
crl-15738	291	2	every	every	DET
crl-15738	291	3	library	library	NOUN
crl-15738	291	4	should	should	AUX
crl-15738	291	5	strive	strive	VERB
crl-15738	291	6	for	for	ADP
crl-15738	291	7	accurate	accurate	ADJ
crl-15738	291	8	service	service	NOUN
crl-15738	291	9	,	,	PUNCT
crl-15738	291	10	it	it	PRON
crl-15738	291	11	also	also	ADV
crl-15738	291	12	is	be	AUX
crl-15738	291	13	important	important	ADJ
crl-15738	291	14	to	to	PART
crl-15738	291	15	provide	provide	VERB
crl-15738	291	16	friendly	friendly	ADJ
crl-15738	291	17	and	and	CCONJ
crl-15738	291	18	courteous	courteous	ADJ
crl-15738	291	19	interactions	interaction	NOUN
crl-15738	291	20	so	so	SCONJ
crl-15738	291	21	that	that	SCONJ
crl-15738	291	22	the	the	DET
crl-15738	291	23	library	library	NOUN
crl-15738	291	24	experience	experience	NOUN
crl-15738	291	25	is	be	AUX
crl-15738	291	26	positive	positive	ADJ
crl-15738	291	27	even	even	ADV
crl-15738	291	28	when	when	SCONJ
crl-15738	291	29	an	an	DET
crl-15738	291	30	answer	answer	NOUN
crl-15738	291	31	is	be	AUX
crl-15738	291	32	not	not	PART
crl-15738	291	33	readily	readily	ADV
crl-15738	291	34	available	available	ADJ
crl-15738	291	35	.	.	PUNCT
crl-15738	292	1	conclusion	conclusion	VERB
crl-15738	292	2	the	the	DET
crl-15738	292	3	majority	majority	NOUN
crl-15738	292	4	of	of	ADP
crl-15738	292	5	survey	survey	NOUN
crl-15738	292	6	respondents	respondent	NOUN
crl-15738	292	7	indicated	indicate	VERB
crl-15738	292	8	that	that	SCONJ
crl-15738	292	9	they	they	PRON
crl-15738	292	10	learned	learn	VERB
crl-15738	292	11	something	something	PRON
crl-15738	292	12	new	new	ADJ
crl-15738	292	13	in	in	ADP
crl-15738	292	14	the	the	DET
crl-15738	292	15	course	course	NOUN
crl-15738	292	16	of	of	ADP
crl-15738	292	17	the	the	DET
crl-15738	292	18	reference	reference	NOUN
crl-15738	292	19	interaction	interaction	NOUN
crl-15738	292	20	.	.	PUNCT
crl-15738	293	1	often	often	ADV
crl-15738	293	2	they	they	PRON
crl-15738	293	3	learned	learn	VERB
crl-15738	293	4	about	about	ADP
crl-15738	293	5	a	a	DET
crl-15738	293	6	specific	specific	ADJ
crl-15738	293	7	resource	resource	NOUN
crl-15738	293	8	or	or	CCONJ
crl-15738	293	9	library	library	NOUN
crl-15738	293	10	service	service	NOUN
crl-15738	293	11	.	.	PUNCT
crl-15738	294	1	in	in	ADP
crl-15738	294	2	addition	addition	NOUN
crl-15738	294	3	to	to	ADP
crl-15738	294	4	becoming	become	VERB
crl-15738	294	5	aware	aware	ADJ
crl-15738	294	6	of	of	ADP
crl-15738	294	7	particular	particular	ADJ
crl-15738	294	8	tools	tool	NOUN
crl-15738	294	9	,	,	PUNCT
crl-15738	294	10	facilities	facility	NOUN
crl-15738	294	11	,	,	PUNCT
crl-15738	294	12	or	or	CCONJ
crl-15738	294	13	services	service	NOUN
crl-15738	294	14	,	,	PUNCT
crl-15738	294	15	many	many	ADJ
crl-15738	294	16	students	student	NOUN
crl-15738	294	17	learned	learn	VERB
crl-15738	294	18	new	new	ADJ
crl-15738	294	19	approaches	approach	NOUN
crl-15738	294	20	to	to	ADP
crl-15738	294	21	finding	find	VERB
crl-15738	294	22	information	information	NOUN
crl-15738	294	23	.	.	PUNCT
crl-15738	295	1	this	this	PRON
crl-15738	295	2	suggests	suggest	VERB
crl-15738	295	3	that	that	SCONJ
crl-15738	295	4	the	the	DET
crl-15738	295	5	reference	reference	NOUN
crl-15738	295	6	interaction	interaction	NOUN
crl-15738	295	7	in	in	ADP
crl-15738	295	8	college	college	NOUN
crl-15738	295	9	and	and	CCONJ
crl-15738	295	10	university	university	NOUN
crl-15738	295	11	libraries	library	NOUN
crl-15738	295	12	can	can	AUX
crl-15738	295	13	be	be	AUX
crl-15738	295	14	an	an	DET
crl-15738	295	15	effective	effective	ADJ
crl-15738	295	16	means	mean	NOUN
crl-15738	295	17	of	of	ADP
crl-15738	295	18	teaching	teach	VERB
crl-15738	295	19	students	student	NOUN
crl-15738	295	20	not	not	PART
crl-15738	295	21	only	only	ADV
crl-15738	295	22	about	about	ADP
crl-15738	295	23	specific	specific	ADJ
crl-15738	295	24	library	library	ADJ
crl-15738	295	25	resources	resource	NOUN
crl-15738	295	26	,	,	PUNCT
crl-15738	295	27	but	but	CCONJ
crl-15738	295	28	also	also	ADV
crl-15738	295	29	about	about	ADP
crl-15738	295	30	the	the	DET
crl-15738	295	31	process	process	NOUN
crl-15738	295	32	of	of	ADP
crl-15738	295	33	finding	finding	NOUN
crl-15738	295	34	,	,	PUNCT
crl-15738	295	35	evaluating	evaluating	NOUN
crl-15738	295	36	,	,	PUNCT
crl-15738	295	37	and	and	CCONJ
crl-15738	295	38	using	use	VERB
crl-15738	295	39	information	information	NOUN
crl-15738	295	40	.	.	PUNCT
crl-15738	296	1	the	the	DET
crl-15738	296	2	data	datum	NOUN
crl-15738	296	3	from	from	ADP
crl-15738	296	4	the	the	DET
crl-15738	296	5	study	study	NOUN
crl-15738	296	6	also	also	ADV
crl-15738	296	7	indicate	indicate	VERB
crl-15738	296	8	that	that	SCONJ
crl-15738	296	9	students	student	NOUN
crl-15738	296	10	found	find	VERB
crl-15738	296	11	the	the	DET
crl-15738	296	12	reference	reference	NOUN
crl-15738	296	13	staff	staff	NOUN
crl-15738	296	14	at	at	ADP
crl-15738	296	15	the	the	DET
crl-15738	296	16	essl	essl	ADJ
crl-15738	296	17	to	to	PART
crl-15738	296	18	be	be	AUX
crl-15738	296	19	friendly	friendly	ADJ
crl-15738	296	20	and	and	CCONJ
crl-15738	296	21	approachable	approachable	ADJ
crl-15738	296	22	.	.	PUNCT
crl-15738	297	1	when	when	SCONJ
crl-15738	297	2	undergraduates	undergraduate	NOUN
crl-15738	297	3	perceive	perceive	VERB
crl-15738	297	4	the	the	DET
crl-15738	297	5	staff	staff	NOUN
crl-15738	297	6	to	to	PART
crl-15738	297	7	be	be	AUX
crl-15738	297	8	approachable	approachable	ADJ
crl-15738	297	9	,	,	PUNCT
crl-15738	297	10	they	they	PRON
crl-15738	297	11	have	have	AUX
crl-15738	297	12	crossed	cross	VERB
crl-15738	297	13	the	the	DET
crl-15738	297	14	first	first	ADJ
crl-15738	297	15	barrier	barrier	NOUN
crl-15738	297	16	to	to	ADP
crl-15738	297	17	ge	ge	PROPN
crl-15738	297	18	ing	e	VERB
crl-15738	297	19	whatever	whatever	DET
crl-15738	297	20	assistance	assistance	NOUN
crl-15738	297	21	they	they	PRON
crl-15738	297	22	might	might	AUX
crl-15738	297	23	need	need	VERB
crl-15738	297	24	.	.	PUNCT
crl-15738	298	1	a	a	DET
crl-15738	298	2	friendly	friendly	ADJ
crl-15738	298	3	and	and	CCONJ
crl-15738	298	4	approachable	approachable	ADJ
crl-15738	298	5	staff	staff	NOUN
crl-15738	298	6	helps	help	VERB
crl-15738	298	7	ensure	ensure	VERB
crl-15738	298	8	that	that	SCONJ
crl-15738	298	9	students	student	NOUN
crl-15738	298	10	will	will	AUX
crl-15738	298	11	ask	ask	VERB
crl-15738	298	12	for	for	ADP
crl-15738	298	13	help	help	NOUN
crl-15738	298	14	when	when	SCONJ
crl-15738	298	15	they	they	PRON
crl-15738	298	16	need	need	VERB
crl-15738	298	17	it	it	PRON
crl-15738	298	18	;	;	PUNCT
crl-15738	298	19	therefore	therefore	ADV
crl-15738	298	20	,	,	PUNCT
crl-15738	298	21	the	the	DET
crl-15738	298	22	essl	essl	ADJ
crl-15738	298	23	reference	reference	NOUN
crl-15738	298	24	staff	staff	NOUN
crl-15738	298	25	are	be	AUX
crl-15738	298	26	encouraged	encourage	VERB
crl-15738	298	27	to	to	PART
crl-15738	298	28	watch	watch	VERB
crl-15738	298	29	for	for	ADP
crl-15738	298	30	users	user	NOUN
crl-15738	298	31	who	who	PRON
crl-15738	298	32	“	"	PUNCT
crl-15738	298	33	look	look	VERB
crl-15738	298	34	like	like	SCONJ
crl-15738	298	35	they	they	PRON
crl-15738	298	36	need	need	VERB
crl-15738	298	37	help	help	NOUN
crl-15738	298	38	”	"	PUNCT
crl-15738	298	39	and	and	CCONJ
crl-15738	298	40	initiate	initiate	VERB
crl-15738	298	41	the	the	DET
crl-15738	298	42	reference	reference	NOUN
crl-15738	298	43	interaction	interaction	NOUN
crl-15738	298	44	.	.	PUNCT
crl-15738	299	1	indeed	indeed	ADV
crl-15738	299	2	,	,	PUNCT
crl-15738	299	3	more	more	ADJ
crl-15738	299	4	than	than	ADP
crl-15738	299	5	10	10	NUM
crl-15738	299	6	percent	percent	NOUN
crl-15738	299	7	of	of	ADP
crl-15738	299	8	the	the	DET
crl-15738	299	9	survey	survey	NOUN
crl-15738	299	10	respondents	respondent	NOUN
crl-15738	299	11	indicated	indicate	VERB
crl-15738	299	12	that	that	SCONJ
crl-15738	299	13	the	the	DET
crl-15738	299	14	reason	reason	NOUN
crl-15738	299	15	they	they	PRON
crl-15738	299	16	asked	ask	VERB
crl-15738	299	17	“	"	PUNCT
crl-15738	299	18	the	the	DET
crl-15738	299	19	person	person	NOUN
crl-15738	299	20	at	at	ADP
crl-15738	299	21	the	the	DET
crl-15738	299	22	reference	reference	NOUN
crl-15738	299	23	desk	desk	NOUN
crl-15738	299	24	for	for	ADP
crl-15738	299	25	assistance	assistance	NOUN
crl-15738	299	26	”	"	PUNCT
crl-15738	299	27	was	be	AUX
crl-15738	299	28	,	,	PUNCT
crl-15738	299	29	in	in	ADP
crl-15738	299	30	fact	fact	NOUN
crl-15738	299	31	,	,	PUNCT
crl-15738	299	32	because	because	SCONJ
crl-15738	299	33	the	the	DET
crl-15738	299	34	“	"	PUNCT
crl-15738	299	35	person	person	NOUN
crl-15738	299	36	at	at	ADP
crl-15738	299	37	desk	desk	NOUN
crl-15738	299	38	asked	ask	VERB
crl-15738	299	39	if	if	SCONJ
crl-15738	299	40	i	i	PRON
crl-15738	299	41	needed	need	VERB
crl-15738	299	42	help	help	NOUN
crl-15738	299	43	.	.	PUNCT
crl-15738	299	44	”	"	PUNCT
crl-15738	300	1	friendliness	friendliness	ADJ
crl-15738	300	2	of	of	ADP
crl-15738	300	3	the	the	DET
crl-15738	300	4	reference	reference	NOUN
crl-15738	300	5	staff	staff	NOUN
crl-15738	300	6	also	also	ADV
crl-15738	300	7	may	may	AUX
crl-15738	300	8	play	play	VERB
crl-15738	300	9	a	a	DET
crl-15738	300	10	role	role	NOUN
crl-15738	300	11	in	in	ADP
crl-15738	300	12	how	how	SCONJ
crl-15738	300	13	confident	confident	ADJ
crl-15738	300	14	students	student	NOUN
crl-15738	300	15	feel	feel	VERB
crl-15738	300	16	about	about	ADP
crl-15738	300	17	their	their	PRON
crl-15738	300	18	own	own	ADJ
crl-15738	300	19	abilities	ability	NOUN
crl-15738	300	20	to	to	PART
crl-15738	300	21	find	find	VERB
crl-15738	300	22	the	the	DET
crl-15738	300	23	information	information	NOUN
crl-15738	300	24	they	they	PRON
crl-15738	300	25	seek	seek	VERB
crl-15738	300	26	,	,	PUNCT
crl-15738	300	27	as	as	SCONJ
crl-15738	300	28	suggested	suggest	VERB
crl-15738	300	29	by	by	ADP
crl-15738	300	30	the	the	DET
crl-15738	300	31	correlation	correlation	NOUN
crl-15738	300	32	between	between	ADP
crl-15738	300	33	these	these	DET
crl-15738	300	34	two	two	NUM
crl-15738	300	35	variables	variable	NOUN
crl-15738	300	36	(	(	PUNCT
crl-15738	300	37	table	table	NOUN
crl-15738	300	38	3	3	NUM
crl-15738	300	39	)	)	PUNCT
crl-15738	300	40	and	and	CCONJ
crl-15738	300	41	by	by	ADP
crl-15738	300	42	the	the	DET
crl-15738	300	43	multiple	multiple	ADJ
crl-15738	300	44	regression	regression	NOUN
crl-15738	300	45	model	model	NOUN
crl-15738	300	46	.	.	PUNCT
crl-15738	301	1	reference	reference	NOUN
crl-15738	301	2	staff	staff	NOUN
crl-15738	301	3	friendliness	friendliness	NOUN
crl-15738	301	4	was	be	AUX
crl-15738	301	5	one	one	NUM
crl-15738	301	6	of	of	ADP
crl-15738	301	7	the	the	DET
crl-15738	301	8	best	good	ADJ
crl-15738	301	9	predictors	predictor	NOUN
crl-15738	301	10	of	of	ADP
crl-15738	301	11	student	student	NOUN
crl-15738	301	12	confidence	confidence	NOUN
crl-15738	301	13	in	in	ADP
crl-15738	301	14	their	their	PRON
crl-15738	301	15	ability	ability	NOUN
crl-15738	301	16	to	to	PART
crl-15738	301	17	find	find	VERB
crl-15738	301	18	information	information	NOUN
crl-15738	301	19	independently	independently	ADV
crl-15738	301	20	.	.	PUNCT
crl-15738	302	1	demonstrating	demonstrate	VERB
crl-15738	302	2	service	service	NOUN
crl-15738	302	3	behavior	behavior	NOUN
crl-15738	302	4	that	that	PRON
crl-15738	302	5	is	be	AUX
crl-15738	302	6	friendly	friendly	ADJ
crl-15738	302	7	,	,	PUNCT
crl-15738	302	8	helpful	helpful	ADJ
crl-15738	302	9	,	,	PUNCT
crl-15738	302	10	and	and	CCONJ
crl-15738	302	11	encouraging	encourage	VERB
crl-15738	302	12	not	not	PART
crl-15738	302	13	only	only	ADV
crl-15738	302	14	contributes	contribute	VERB
crl-15738	302	15	to	to	ADP
crl-15738	302	16	students	student	NOUN
crl-15738	302	17	’	'	PUNCT
crl-15738	302	18	“	"	PUNCT
crl-15738	302	19	willingness	willingness	NOUN
crl-15738	302	20	to	to	PART
crl-15738	302	21	return	return	VERB
crl-15738	302	22	,	,	PUNCT
crl-15738	302	23	”	"	PUNCT
crl-15738	302	24	it	it	PRON
crl-15738	302	25	also	also	ADV
crl-15738	302	26	may	may	AUX
crl-15738	302	27	help	help	VERB
crl-15738	302	28	students	student	NOUN
crl-15738	302	29	to	to	PART
crl-15738	302	30	become	become	VERB
crl-15738	302	31	more	more	ADV
crl-15738	302	32	confident	confident	ADJ
crl-15738	302	33	in	in	ADP
crl-15738	302	34	their	their	PRON
crl-15738	302	35	ability	ability	NOUN
crl-15738	302	36	to	to	PART
crl-15738	302	37	find	find	VERB
crl-15738	302	38	information	information	NOUN
crl-15738	302	39	on	on	ADP
crl-15738	302	40	their	their	PRON
crl-15738	302	41	own.25	own.25	ADJ
crl-15738	302	42	students	student	NOUN
crl-15738	302	43	were	be	AUX
crl-15738	302	44	clearly	clearly	ADV
crl-15738	302	45	more	more	ADV
crl-15738	302	46	confident	confident	ADJ
crl-15738	302	47	in	in	ADP
crl-15738	302	48	their	their	PRON
crl-15738	302	49	ability	ability	NOUN
crl-15738	302	50	to	to	PART
crl-15738	302	51	find	find	VERB
crl-15738	302	52	information	information	NOUN
crl-15738	302	53	following	follow	VERB
crl-15738	302	54	the	the	DET
crl-15738	302	55	reference	reference	NOUN
crl-15738	302	56	interaction	interaction	NOUN
crl-15738	302	57	than	than	SCONJ
crl-15738	302	58	they	they	PRON
crl-15738	302	59	were	be	AUX
crl-15738	302	60	before	before	SCONJ
crl-15738	302	61	they	they	PRON
crl-15738	302	62	spoke	speak	VERB
crl-15738	302	63	to	to	ADP
crl-15738	302	64	the	the	DET
crl-15738	302	65	reference	reference	NOUN
crl-15738	302	66	staff	staff	NOUN
crl-15738	302	67	(	(	PUNCT
crl-15738	302	68	figure	figure	NOUN
crl-15738	302	69	5	5	NUM
crl-15738	302	70	)	)	PUNCT
crl-15738	302	71	.	.	PUNCT
crl-15738	303	1	however	however	ADV
crl-15738	303	2	,	,	PUNCT
crl-15738	303	3	their	their	PRON
crl-15738	303	4	self	self	NOUN
crl-15738	303	5	-	-	PUNCT
crl-15738	303	6	assessment	assessment	NOUN
crl-15738	303	7	of	of	ADP
crl-15738	303	8	their	their	PRON
crl-15738	303	9	ability	ability	NOUN
crl-15738	303	10	to	to	PART
crl-15738	303	11	find	find	VERB
crl-15738	303	12	books	book	NOUN
crl-15738	303	13	,	,	PUNCT
crl-15738	303	14	journals	journal	NOUN
crl-15738	303	15	,	,	PUNCT
crl-15738	303	16	and	and	CCONJ
crl-15738	303	17	reference	reference	NOUN
crl-15738	303	18	materials	material	NOUN
crl-15738	303	19	such	such	ADJ
crl-15738	303	20	as	as	ADP
crl-15738	303	21	encyclopedias	encyclopedia	NOUN
crl-15738	303	22	without	without	ADP
crl-15738	303	23	assistance	assistance	NOUN
crl-15738	303	24	remained	remain	VERB
crl-15738	303	25	relatively	relatively	ADV
crl-15738	303	26	low	low	ADJ
crl-15738	303	27	(	(	PUNCT
crl-15738	303	28	figure	figure	NOUN
crl-15738	303	29	6	6	NUM
crl-15738	303	30	)	)	PUNCT
crl-15738	303	31	.	.	PUNCT
crl-15738	304	1	at	at	ADP
crl-15738	304	2	a	a	DET
crl-15738	304	3	discussion	discussion	NOUN
crl-15738	304	4	session	session	NOUN
crl-15738	304	5	on	on	ADP
crl-15738	304	6	explaining	explain	VERB
crl-15738	304	7	the	the	DET
crl-15738	304	8	catalog	catalog	NOUN
crl-15738	304	9	hosted	host	VERB
crl-15738	304	10	by	by	ADP
crl-15738	304	11	the	the	DET
crl-15738	304	12	rusa	rusa	PROPN
crl-15738	304	13	catalog	catalog	NOUN
crl-15738	304	14	use	use	NOUN
crl-15738	304	15	commi	commi	NOUN
crl-15738	304	16	ee	ee	NOUN
crl-15738	304	17	at	at	ADP
crl-15738	304	18	the	the	DET
crl-15738	304	19	2004	2004	NUM
crl-15738	304	20	ala	ala	PROPN
crl-15738	304	21	annual	annual	ADJ
crl-15738	304	22	meeting	meeting	NOUN
crl-15738	304	23	in	in	ADP
crl-15738	304	24	orlando	orlando	PROPN
crl-15738	304	25	,	,	PUNCT
crl-15738	304	26	librarians	librarian	NOUN
crl-15738	304	27	from	from	ADP
crl-15738	304	28	a	a	DET
crl-15738	304	29	variety	variety	NOUN
crl-15738	304	30	of	of	ADP
crl-15738	304	31	college	college	NOUN
crl-15738	304	32	and	and	CCONJ
crl-15738	304	33	university	university	NOUN
crl-15738	304	34	libraries	library	NOUN
crl-15738	304	35	noted	note	VERB
crl-15738	304	36	that	that	SCONJ
crl-15738	304	37	,	,	PUNCT
crl-15738	304	38	for	for	ADP
crl-15738	304	39	many	many	ADJ
crl-15738	304	40	of	of	ADP
crl-15738	304	41	the	the	DET
crl-15738	304	42	students	student	NOUN
crl-15738	304	43	they	they	PRON
crl-15738	304	44	encountered	encounter	VERB
crl-15738	304	45	during	during	ADP
crl-15738	304	46	reference	reference	NOUN
crl-15738	304	47	interactions	interaction	NOUN
crl-15738	304	48	and	and	CCONJ
crl-15738	304	49	in	in	ADP
crl-15738	304	50	the	the	DET
crl-15738	304	51	classroom	classroom	NOUN
crl-15738	304	52	,	,	PUNCT
crl-15738	304	53	figuring	figure	VERB
crl-15738	304	54	out	out	ADP
crl-15738	304	55	how	how	SCONJ
crl-15738	304	56	to	to	PART
crl-15738	304	57	move	move	VERB
crl-15738	304	58	from	from	ADP
crl-15738	304	59	a	a	DET
crl-15738	304	60	citation	citation	NOUN
crl-15738	304	61	to	to	ADP
crl-15738	304	62	a	a	DET
crl-15738	304	63	library	library	NOUN
crl-15738	304	64	catalog	catalog	NOUN
crl-15738	304	65	and	and	CCONJ
crl-15738	304	66	then	then	ADV
crl-15738	304	67	from	from	ADP
crl-15738	304	68	a	a	DET
crl-15738	304	69	holding	hold	VERB
crl-15738	304	70	record	record	NOUN
crl-15738	304	71	to	to	ADP
crl-15738	304	72	a	a	DET
crl-15738	304	73	physical	physical	ADJ
crl-15738	304	74	item	item	NOUN
crl-15738	304	75	somewhere	somewhere	ADV
crl-15738	304	76	in	in	ADP
crl-15738	304	77	http	http	NOUN
crl-15738	304	78	:	:	PUNCT
crl-15738	304	79	interactions.24	interactions.24	VERB
crl-15738	304	80	the	the	DET
crl-15738	304	81	impact	impact	NOUN
crl-15738	304	82	of	of	ADP
crl-15738	304	83	reference	reference	NOUN
crl-15738	304	84	services	service	NOUN
crl-15738	304	85	provided	provide	VERB
crl-15738	304	86	to	to	PART
crl-15738	304	87	undergraduate	undergraduate	VERB
crl-15738	304	88	students	student	NOUN
crl-15738	304	89	339	339	NUM
crl-15738	304	90	the	the	DET
crl-15738	304	91	library	library	NOUN
crl-15738	304	92	system	system	NOUN
crl-15738	304	93	was	be	AUX
crl-15738	304	94	a	a	DET
crl-15738	304	95	major	major	ADJ
crl-15738	304	96	challenge	challenge	NOUN
crl-15738	304	97	.	.	PUNCT
crl-15738	305	1	this	this	DET
crl-15738	305	2	issue	issue	NOUN
crl-15738	305	3	also	also	ADV
crl-15738	305	4	is	be	AUX
crl-15738	305	5	discussed	discuss	VERB
crl-15738	305	6	at	at	ADP
crl-15738	305	7	some	some	DET
crl-15738	305	8	length	length	NOUN
crl-15738	305	9	by	by	ADP
crl-15738	305	10	julie	julie	PROPN
crl-15738	305	11	m.	m.	PROPN
crl-15738	305	12	chapman	chapman	PROPN
crl-15738	305	13	,	,	PUNCT
crl-15738	305	14	charlcie	charlcie	PROPN
crl-15738	305	15	k.	k.	PROPN
crl-15738	305	16	pe	pe	PROPN
crl-15738	305	17	way	way	PROPN
crl-15738	305	18	,	,	PUNCT
crl-15738	305	19	and	and	CCONJ
crl-15738	305	20	steven	steven	PROPN
crl-15738	305	21	a.	a.	NOUN
crl-15738	305	22	scheuler	scheuler	PROPN
crl-15738	305	23	,	,	PUNCT
crl-15738	305	24	who	who	PRON
crl-15738	305	25	offer	offer	VERB
crl-15738	305	26	a	a	DET
crl-15738	305	27	selection	selection	NOUN
crl-15738	305	28	of	of	ADP
crl-15738	305	29	interactive	interactive	ADJ
crl-15738	305	30	classroom	classroom	NOUN
crl-15738	305	31	exercises	exercise	NOUN
crl-15738	305	32	designed	design	VERB
crl-15738	305	33	to	to	PART
crl-15738	305	34	teach	teach	VERB
crl-15738	305	35	students	student	NOUN
crl-15738	305	36	how	how	SCONJ
crl-15738	305	37	to	to	PART
crl-15738	305	38	interpret	interpret	VERB
crl-15738	305	39	citation	citation	NOUN
crl-15738	305	40	elements	element	NOUN
crl-15738	305	41	,	,	PUNCT
crl-15738	305	42	opac	opac	PROPN
crl-15738	305	43	records	record	NOUN
crl-15738	305	44	,	,	PUNCT
crl-15738	305	45	and	and	CCONJ
crl-15738	305	46	online	online	ADJ
crl-15738	305	47	database	database	NOUN
crl-15738	305	48	components.26	components.26	VERB
crl-15738	305	49	these	these	DET
crl-15738	305	50	difficulties	difficulty	NOUN
crl-15738	305	51	speak	speak	VERB
crl-15738	305	52	to	to	ADP
crl-15738	305	53	the	the	DET
crl-15738	305	54	need	need	NOUN
crl-15738	305	55	to	to	PART
crl-15738	305	56	find	find	VERB
crl-15738	305	57	ways	way	NOUN
crl-15738	305	58	of	of	ADP
crl-15738	305	59	helping	help	VERB
crl-15738	305	60	students	student	NOUN
crl-15738	305	61	navigate	navigate	VERB
crl-15738	305	62	between	between	ADP
crl-15738	305	63	these	these	DET
crl-15738	305	64	o	o	X
crl-15738	305	65	en	en	ADP
crl-15738	305	66	disjunct	disjunct	ADJ
crl-15738	305	67	“	"	PUNCT
crl-15738	305	68	information	information	NOUN
crl-15738	305	69	silos	silo	NOUN
crl-15738	305	70	.	.	PUNCT
crl-15738	306	1	”27	”27	ADV
crl-15738	306	2	clearly	clearly	ADV
crl-15738	306	3	,	,	PUNCT
crl-15738	306	4	the	the	DET
crl-15738	306	5	library	library	NOUN
crl-15738	306	6	community	community	NOUN
crl-15738	306	7	should	should	AUX
crl-15738	306	8	pay	pay	VERB
crl-15738	306	9	close	close	ADV
crl-15738	306	10	a	a	DET
crl-15738	306	11	ention	ention	NOUN
crl-15738	306	12	to	to	ADP
crl-15738	306	13	the	the	DET
crl-15738	306	14	challenges	challenge	NOUN
crl-15738	306	15	students	student	NOUN
crl-15738	306	16	face	face	VERB
crl-15738	306	17	in	in	ADP
crl-15738	306	18	this	this	DET
crl-15738	306	19	area	area	NOUN
crl-15738	306	20	whenever	whenever	SCONJ
crl-15738	306	21	we	we	PRON
crl-15738	306	22	work	work	VERB
crl-15738	306	23	with	with	ADP
crl-15738	306	24	them	they	PRON
crl-15738	306	25	,	,	PUNCT
crl-15738	306	26	whether	whether	SCONJ
crl-15738	306	27	in	in	ADP
crl-15738	306	28	the	the	DET
crl-15738	306	29	classroom	classroom	NOUN
crl-15738	306	30	or	or	CCONJ
crl-15738	306	31	at	at	ADP
crl-15738	306	32	the	the	DET
crl-15738	306	33	reference	reference	NOUN
crl-15738	306	34	desk	desk	NOUN
crl-15738	306	35	.	.	PUNCT
crl-15738	307	1	moreover	moreover	ADV
crl-15738	307	2	,	,	PUNCT
crl-15738	307	3	we	we	PRON
crl-15738	307	4	need	need	VERB
crl-15738	307	5	to	to	PART
crl-15738	307	6	be	be	AUX
crl-15738	307	7	mindful	mindful	ADJ
crl-15738	307	8	of	of	ADP
crl-15738	307	9	the	the	DET
crl-15738	307	10	challenges	challenge	NOUN
crl-15738	307	11	students	student	NOUN
crl-15738	307	12	face	face	VERB
crl-15738	307	13	when	when	SCONJ
crl-15738	307	14	designing	designing	NOUN
crl-15738	307	15	interfaces	interface	NOUN
crl-15738	307	16	and	and	CCONJ
crl-15738	307	17	selecting	select	VERB
crl-15738	307	18	products	product	NOUN
crl-15738	307	19	.	.	PUNCT
crl-15738	308	1	perhaps	perhaps	ADV
crl-15738	308	2	in	in	ADP
crl-15738	308	3	the	the	DET
crl-15738	308	4	quest	quest	NOUN
crl-15738	308	5	for	for	ADP
crl-15738	308	6	seamless	seamless	ADJ
crl-15738	308	7	,	,	PUNCT
crl-15738	308	8	confederated	confederate	VERB
crl-15738	308	9	searching	searching	NOUN
crl-15738	308	10	,	,	PUNCT
crl-15738	308	11	we	we	PRON
crl-15738	308	12	need	need	VERB
crl-15738	308	13	to	to	PART
crl-15738	308	14	find	find	VERB
crl-15738	308	15	a	a	DET
crl-15738	308	16	way	way	NOUN
crl-15738	308	17	to	to	PART
crl-15738	308	18	incorporate	incorporate	VERB
crl-15738	308	19	more	more	ADJ
crl-15738	308	20	cues	cue	NOUN
crl-15738	308	21	to	to	ADP
crl-15738	308	22	the	the	DET
crl-15738	308	23	structure	structure	NOUN
crl-15738	308	24	of	of	ADP
crl-15738	308	25	the	the	DET
crl-15738	308	26	literature	literature	NOUN
crl-15738	308	27	that	that	PRON
crl-15738	308	28	would	would	AUX
crl-15738	308	29	allow	allow	VERB
crl-15738	308	30	users	user	NOUN
crl-15738	308	31	to	to	PART
crl-15738	308	32	move	move	VERB
crl-15738	308	33	easily	easily	ADV
crl-15738	308	34	between	between	ADP
crl-15738	308	35	citation	citation	NOUN
crl-15738	308	36	and	and	CCONJ
crl-15738	308	37	sources	source	NOUN
crl-15738	308	38	,	,	PUNCT
crl-15738	308	39	regardless	regardless	ADV
crl-15738	308	40	of	of	ADP
crl-15738	308	41	format	format	NOUN
crl-15738	308	42	,	,	PUNCT
crl-15738	308	43	so	so	SCONJ
crl-15738	308	44	that	that	SCONJ
crl-15738	308	45	the	the	DET
crl-15738	308	46	jump	jump	NOUN
crl-15738	308	47	from	from	ADP
crl-15738	308	48	citation	citation	NOUN
crl-15738	308	49	(	(	PUNCT
crl-15738	308	50	or	or	CCONJ
crl-15738	308	51	catalog	catalog	NOUN
crl-15738	308	52	record	record	NOUN
crl-15738	308	53	)	)	PUNCT
crl-15738	308	54	to	to	ADP
crl-15738	308	55	the	the	DET
crl-15738	308	56	physical	physical	ADJ
crl-15738	308	57	item	item	NOUN
crl-15738	308	58	is	be	AUX
crl-15738	308	59	less	less	ADJ
crl-15738	308	60	of	of	ADP
crl-15738	308	61	a	a	DET
crl-15738	308	62	blind	blind	ADJ
crl-15738	308	63	leap	leap	NOUN
crl-15738	308	64	.	.	PUNCT
crl-15738	309	1	reference	reference	NOUN
crl-15738	309	2	services	service	NOUN
crl-15738	309	3	clearly	clearly	ADV
crl-15738	309	4	can	can	AUX
crl-15738	309	5	play	play	VERB
crl-15738	309	6	a	a	DET
crl-15738	309	7	significant	significant	ADJ
crl-15738	309	8	role	role	NOUN
crl-15738	309	9	in	in	ADP
crl-15738	309	10	helping	help	VERB
crl-15738	309	11	students	student	NOUN
crl-15738	309	12	become	become	VERB
crl-15738	309	13	confident	confident	ADJ
crl-15738	309	14	,	,	PUNCT
crl-15738	309	15	independent	independent	ADJ
crl-15738	309	16	information	information	NOUN
crl-15738	309	17	seekers	seeker	NOUN
crl-15738	309	18	.	.	PUNCT
crl-15738	310	1	considerable	considerable	ADJ
crl-15738	310	2	a	a	DET
crl-15738	310	3	ention	ention	NOUN
crl-15738	310	4	has	have	AUX
crl-15738	310	5	been	be	AUX
crl-15738	310	6	given	give	VERB
crl-15738	310	7	to	to	ADP
crl-15738	310	8	this	this	DET
crl-15738	310	9	aspect	aspect	NOUN
crl-15738	310	10	of	of	ADP
crl-15738	310	11	library	library	NOUN
crl-15738	310	12	services	service	NOUN
crl-15738	310	13	in	in	ADP
crl-15738	310	14	the	the	DET
crl-15738	310	15	vast	vast	ADJ
crl-15738	310	16	literature	literature	NOUN
crl-15738	310	17	on	on	ADP
crl-15738	310	18	information	information	NOUN
crl-15738	310	19	literacy	literacy	NOUN
crl-15738	310	20	,	,	PUNCT
crl-15738	310	21	but	but	CCONJ
crl-15738	310	22	the	the	DET
crl-15738	310	23	present	present	ADJ
crl-15738	310	24	study	study	NOUN
crl-15738	310	25	findings	finding	NOUN
crl-15738	310	26	suggest	suggest	VERB
crl-15738	310	27	that	that	SCONJ
crl-15738	310	28	the	the	DET
crl-15738	310	29	reference	reference	NOUN
crl-15738	310	30	interaction	interaction	NOUN
crl-15738	310	31	is	be	AUX
crl-15738	310	32	also	also	ADV
crl-15738	310	33	an	an	DET
crl-15738	310	34	important	important	ADJ
crl-15738	310	35	locus	locus	NOUN
crl-15738	310	36	for	for	ADP
crl-15738	310	37	producing	produce	VERB
crl-15738	310	38	lifelong	lifelong	ADJ
crl-15738	310	39	learners	learner	NOUN
crl-15738	310	40	able	able	ADJ
crl-15738	310	41	to	to	PART
crl-15738	310	42	navigate	navigate	VERB
crl-15738	310	43	a	a	DET
crl-15738	310	44	complex	complex	ADJ
crl-15738	310	45	information	information	NOUN
crl-15738	310	46	environment.28	environment.28	NOUN
crl-15738	310	47	additional	additional	ADJ
crl-15738	310	48	studies	study	NOUN
crl-15738	310	49	are	be	AUX
crl-15738	310	50	needed	need	VERB
crl-15738	310	51	that	that	PRON
crl-15738	310	52	explore	explore	VERB
crl-15738	310	53	the	the	DET
crl-15738	310	54	teaching	teaching	NOUN
crl-15738	310	55	dimension	dimension	NOUN
crl-15738	310	56	of	of	ADP
crl-15738	310	57	reference	reference	NOUN
crl-15738	310	58	,	,	PUNCT
crl-15738	310	59	especially	especially	ADV
crl-15738	310	60	in	in	ADP
crl-15738	310	61	academic	academic	ADJ
crl-15738	310	62	libraries	library	NOUN
crl-15738	310	63	where	where	SCONJ
crl-15738	310	64	reference	reference	NOUN
crl-15738	310	65	services	service	NOUN
crl-15738	310	66	can	can	AUX
crl-15738	310	67	play	play	VERB
crl-15738	310	68	a	a	DET
crl-15738	310	69	vital	vital	ADJ
crl-15738	310	70	role	role	NOUN
crl-15738	310	71	in	in	ADP
crl-15738	310	72	the	the	DET
crl-15738	310	73	overall	overall	ADJ
crl-15738	310	74	educational	educational	ADJ
crl-15738	310	75	process	process	NOUN
crl-15738	310	76	.	.	PUNCT
crl-15738	311	1	notes	note	NOUN
crl-15738	311	2	1	1	NUM
crl-15738	311	3	.	.	PUNCT
crl-15738	311	4	grace	grace	NOUN
crl-15738	311	5	fivars	fivar	NOUN
crl-15738	311	6	,	,	PUNCT
crl-15738	311	7	critical	critical	ADJ
crl-15738	311	8	incident	incident	NOUN
crl-15738	311	9	technique	technique	NOUN
crl-15738	311	10	:	:	PUNCT
crl-15738	311	11	a	a	DET
crl-15738	311	12	bibliography	bibliography	NOUN
crl-15738	311	13	(	(	PUNCT
crl-15738	311	14	palo	palo	PROPN
crl-15738	311	15	alto	alto	PROPN
crl-15738	311	16	,	,	PUNCT
crl-15738	311	17	calif	calif	PROPN
crl-15738	311	18	.	.	PUNCT
crl-15738	311	19	:	:	PUNCT
crl-15738	312	1	american	american	PROPN
crl-15738	312	2	institutes	institutes	PROPN
crl-15738	312	3	for	for	ADP
crl-15738	312	4	research	research	NOUN
crl-15738	312	5	in	in	ADP
crl-15738	312	6	the	the	DET
crl-15738	312	7	behavioral	behavioral	ADJ
crl-15738	312	8	sciences	science	NOUN
crl-15738	312	9	,	,	PUNCT
crl-15738	312	10	1980	1980	NUM
crl-15738	312	11	)	)	PUNCT
crl-15738	312	12	.	.	PUNCT
crl-15738	313	1	2	2	X
crl-15738	313	2	.	.	X
crl-15738	313	3	lynn	lynn	PROPN
crl-15738	313	4	westbrook	westbrook	PROPN
crl-15738	313	5	,	,	PUNCT
crl-15738	313	6	“	"	PUNCT
crl-15738	313	7	evaluating	evaluate	VERB
crl-15738	313	8	reference	reference	NOUN
crl-15738	313	9	:	:	PUNCT
crl-15738	313	10	an	an	DET
crl-15738	313	11	introductory	introductory	ADJ
crl-15738	313	12	overview	overview	NOUN
crl-15738	313	13	of	of	ADP
crl-15738	313	14	qualitative	qualitative	ADJ
crl-15738	313	15	methods	method	NOUN
crl-15738	313	16	,	,	PUNCT
crl-15738	313	17	”	"	PUNCT
crl-15738	313	18	reference	reference	NOUN
crl-15738	313	19	services	service	NOUN
crl-15738	313	20	review	review	VERB
crl-15738	313	21	18	18	NUM
crl-15738	313	22	(	(	PUNCT
crl-15738	313	23	spring	spring	NOUN
crl-15738	313	24	1990	1990	NUM
crl-15738	313	25	):	):	PUNCT
crl-15738	313	26	73–78	73–78	PROPN
crl-15738	313	27	.	.	PUNCT
crl-15738	314	1	westbrook	westbrook	PROPN
crl-15738	314	2	pointed	point	VERB
crl-15738	314	3	out	out	ADP
crl-15738	314	4	that	that	SCONJ
crl-15738	314	5	multiple	multiple	ADJ
crl-15738	314	6	methods	method	NOUN
crl-15738	314	7	of	of	ADP
crl-15738	314	8	evaluation	evaluation	NOUN
crl-15738	314	9	and	and	CCONJ
crl-15738	314	10	assessment	assessment	NOUN
crl-15738	314	11	are	be	AUX
crl-15738	314	12	best	good	ADJ
crl-15738	314	13	for	for	ADP
crl-15738	314	14	determining	determine	VERB
crl-15738	314	15	whether	whether	SCONJ
crl-15738	314	16	a	a	DET
crl-15738	314	17	user	user	NOUN
crl-15738	314	18	’s	’s	PART
crl-15738	314	19	needs	need	NOUN
crl-15738	314	20	have	have	AUX
crl-15738	314	21	been	be	AUX
crl-15738	314	22	met	meet	VERB
crl-15738	314	23	.	.	PUNCT
crl-15738	315	1	by	by	ADP
crl-15738	315	2	combining	combine	VERB
crl-15738	315	3	methods	method	NOUN
crl-15738	315	4	such	such	ADJ
crl-15738	315	5	as	as	ADP
crl-15738	315	6	surveys	survey	NOUN
crl-15738	315	7	and	and	CCONJ
crl-15738	315	8	interviews	interview	NOUN
crl-15738	315	9	,	,	PUNCT
crl-15738	315	10	it	it	PRON
crl-15738	315	11	is	be	AUX
crl-15738	315	12	likely	likely	ADJ
crl-15738	315	13	that	that	SCONJ
crl-15738	315	14	more	more	ADV
crl-15738	315	15	rigorous	rigorous	ADJ
crl-15738	315	16	data	datum	NOUN
crl-15738	315	17	will	will	AUX
crl-15738	315	18	result	result	VERB
crl-15738	315	19	.	.	PUNCT
crl-15738	316	1	3	3	X
crl-15738	316	2	.	.	X
crl-15738	316	3	jennifer	jennifer	PROPN
crl-15738	316	4	mendelsohn	mendelsohn	PROPN
crl-15738	316	5	,	,	PUNCT
crl-15738	316	6	“	"	PUNCT
crl-15738	316	7	perspectives	perspective	NOUN
crl-15738	316	8	on	on	ADP
crl-15738	316	9	quality	quality	NOUN
crl-15738	316	10	of	of	ADP
crl-15738	316	11	reference	reference	NOUN
crl-15738	316	12	service	service	NOUN
crl-15738	316	13	in	in	ADP
crl-15738	316	14	an	an	DET
crl-15738	316	15	academic	academic	ADJ
crl-15738	316	16	library	library	NOUN
crl-15738	316	17	:	:	PUNCT
crl-15738	316	18	a	a	DET
crl-15738	316	19	qualitative	qualitative	ADJ
crl-15738	316	20	study	study	NOUN
crl-15738	316	21	,	,	PUNCT
crl-15738	316	22	”	"	PUNCT
crl-15738	316	23	rq	rq	VERB
crl-15738	316	24	36	36	NUM
crl-15738	316	25	(	(	PUNCT
crl-15738	316	26	summer	summer	NOUN
crl-15738	316	27	1997	1997	NUM
crl-15738	316	28	):	):	PUNCT
crl-15738	316	29	544–57	544–57	NUM
crl-15738	316	30	.	.	PUNCT
crl-15738	317	1	4	4	X
crl-15738	317	2	.	.	X
crl-15738	317	3	goldhor	goldhor	PROPN
crl-15738	317	4	’s	’s	PART
crl-15738	317	5	landmark	landmark	PROPN
crl-15738	317	6	study	study	NOUN
crl-15738	317	7	on	on	ADP
crl-15738	317	8	the	the	DET
crl-15738	317	9	accuracy	accuracy	NOUN
crl-15738	317	10	of	of	ADP
crl-15738	317	11	reference	reference	NOUN
crl-15738	317	12	responses	response	NOUN
crl-15738	317	13	(	(	PUNCT
crl-15738	317	14	herbert	herbert	NOUN
crl-15738	317	15	goldhor	goldhor	PROPN
crl-15738	317	16	,	,	PUNCT
crl-15738	317	17	a	a	DET
crl-15738	317	18	plan	plan	NOUN
crl-15738	317	19	for	for	ADP
crl-15738	317	20	the	the	DET
crl-15738	317	21	development	development	NOUN
crl-15738	317	22	of	of	ADP
crl-15738	317	23	public	public	ADJ
crl-15738	317	24	library	library	NOUN
crl-15738	317	25	service	service	NOUN
crl-15738	317	26	in	in	ADP
crl-15738	317	27	the	the	DET
crl-15738	317	28	minneapolis	minneapolis	PROPN
crl-15738	317	29	–	–	PUNCT
crl-15738	317	30	saint	saint	PROPN
crl-15738	317	31	paul	paul	PROPN
crl-15738	317	32	metropolitan	metropolitan	PROPN
crl-15738	317	33	area	area	PROPN
crl-15738	317	34	(	(	PUNCT
crl-15738	317	35	minneapolis	minneapolis	PROPN
crl-15738	317	36	:	:	PUNCT
crl-15738	317	37	department	department	NOUN
crl-15738	317	38	of	of	ADP
crl-15738	317	39	education	education	NOUN
crl-15738	317	40	,	,	PUNCT
crl-15738	317	41	library	library	NOUN
crl-15738	317	42	division	division	NOUN
crl-15738	317	43	,	,	PUNCT
crl-15738	317	44	1967	1967	NUM
crl-15738	317	45	)	)	PUNCT
crl-15738	317	46	,	,	PUNCT
crl-15738	317	47	introduced	introduce	VERB
crl-15738	317	48	the	the	DET
crl-15738	317	49	55	55	NUM
crl-15738	317	50	percent	percent	NOUN
crl-15738	317	51	rule	rule	NOUN
crl-15738	317	52	that	that	PRON
crl-15738	317	53	holds	hold	VERB
crl-15738	317	54	that	that	SCONJ
crl-15738	317	55	just	just	ADV
crl-15738	317	56	over	over	ADP
crl-15738	317	57	half	half	NOUN
crl-15738	317	58	of	of	ADP
crl-15738	317	59	all	all	DET
crl-15738	317	60	reference	reference	NOUN
crl-15738	317	61	questions	question	NOUN
crl-15738	317	62	are	be	AUX
crl-15738	317	63	answered	answer	VERB
crl-15738	317	64	accurately	accurately	ADV
crl-15738	317	65	.	.	PUNCT
crl-15738	318	1	additional	additional	ADJ
crl-15738	318	2	accuracy	accuracy	NOUN
crl-15738	318	3	studies	study	NOUN
crl-15738	318	4	are	be	AUX
crl-15738	318	5	reviewed	review	VERB
crl-15738	318	6	in	in	ADP
crl-15738	318	7	ma	ma	PROPN
crl-15738	318	8	hew	hew	VERB
crl-15738	318	9	saxton	saxton	PROPN
crl-15738	318	10	and	and	CCONJ
crl-15738	318	11	john	john	PROPN
crl-15738	318	12	v.	v.	PROPN
crl-15738	318	13	richardson	richardson	PROPN
crl-15738	318	14	jr	jr	PROPN
crl-15738	318	15	.	.	PROPN
crl-15738	318	16	,	,	PUNCT
crl-15738	318	17	understanding	understand	VERB
crl-15738	318	18	reference	reference	NOUN
crl-15738	318	19	transactions	transaction	NOUN
crl-15738	318	20	:	:	PUNCT
crl-15738	318	21	transforming	transform	VERB
crl-15738	318	22	an	an	DET
crl-15738	318	23	art	art	NOUN
crl-15738	318	24	into	into	ADP
crl-15738	318	25	a	a	DET
crl-15738	318	26	science	science	NOUN
crl-15738	318	27	(	(	PUNCT
crl-15738	318	28	san	san	PROPN
crl-15738	318	29	diego	diego	PROPN
crl-15738	318	30	,	,	PUNCT
crl-15738	318	31	calif	calif	PROPN
crl-15738	318	32	.	.	PUNCT
crl-15738	318	33	:	:	PUNCT
crl-15738	319	1	academic	academic	ADJ
crl-15738	319	2	pr	pr	NOUN
crl-15738	319	3	.	.	PROPN
crl-15738	319	4	,	,	PUNCT
crl-15738	319	5	2002	2002	NUM
crl-15738	319	6	)	)	PUNCT
crl-15738	319	7	,	,	PUNCT
crl-15738	319	8	35—40	35—40	NUM
crl-15738	319	9	;	;	PUNCT
crl-15738	319	10	and	and	CCONJ
crl-15738	319	11	peter	peter	PROPN
crl-15738	319	12	hernon	hernon	PROPN
crl-15738	319	13	and	and	CCONJ
crl-15738	319	14	charles	charles	PROPN
crl-15738	319	15	mcclure	mcclure	PROPN
crl-15738	319	16	,	,	PUNCT
crl-15738	319	17	“	"	PUNCT
crl-15738	319	18	unobtrusive	unobtrusive	ADJ
crl-15738	319	19	reference	reference	NOUN
crl-15738	319	20	testing	testing	NOUN
crl-15738	319	21	:	:	PUNCT
crl-15738	319	22	the	the	DET
crl-15738	319	23	55	55	NUM
crl-15738	319	24	%	%	NOUN
crl-15738	319	25	rule	rule	NOUN
crl-15738	319	26	,	,	PUNCT
crl-15738	319	27	”	"	PUNCT
crl-15738	319	28	library	library	NOUN
crl-15738	319	29	journal	journal	NOUN
crl-15738	319	30	111	111	NUM
crl-15738	319	31	(	(	PUNCT
crl-15738	319	32	apr	apr	PROPN
crl-15738	319	33	.	.	PROPN
crl-15738	319	34	15	15	NUM
crl-15738	319	35	,	,	PUNCT
crl-15738	319	36	1986	1986	NUM
crl-15738	319	37	):	):	PUNCT
crl-15738	319	38	37–41	37–41	NUM
crl-15738	319	39	.	.	PUNCT
crl-15738	320	1	the	the	DET
crl-15738	320	2	55	55	NUM
crl-15738	320	3	percent	percent	NOUN
crl-15738	320	4	rule	rule	NOUN
crl-15738	320	5	has	have	AUX
crl-15738	320	6	recently	recently	ADV
crl-15738	320	7	been	be	AUX
crl-15738	320	8	challenged	challenge	VERB
crl-15738	320	9	by	by	ADP
crl-15738	320	10	john	john	PROPN
crl-15738	320	11	v.	v.	PROPN
crl-15738	320	12	richardson	richardson	PROPN
crl-15738	320	13	(	(	PUNCT
crl-15738	320	14	“	"	PUNCT
crl-15738	320	15	reference	reference	NOUN
crl-15738	320	16	is	be	AUX
crl-15738	320	17	be	be	AUX
crl-15738	320	18	er	er	INTJ
crl-15738	320	19	than	than	SCONJ
crl-15738	320	20	we	we	PRON
crl-15738	320	21	thought	think	VERB
crl-15738	320	22	,	,	PUNCT
crl-15738	320	23	”	"	PUNCT
crl-15738	320	24	library	library	NOUN
crl-15738	320	25	journal	journal	NOUN
crl-15738	320	26	127	127	NUM
crl-15738	320	27	(	(	PUNCT
crl-15738	320	28	apr	apr	PROPN
crl-15738	320	29	.	.	PROPN
crl-15738	320	30	15	15	NUM
crl-15738	320	31	,	,	PUNCT
crl-15738	320	32	2002	2002	NUM
crl-15738	320	33	):	):	PUNCT
crl-15738	320	34	41–42	41–42	NUM
crl-15738	320	35	)	)	PUNCT
crl-15738	320	36	in	in	ADP
crl-15738	320	37	a	a	DET
crl-15738	320	38	study	study	NOUN
crl-15738	320	39	that	that	PRON
crl-15738	320	40	found	find	VERB
crl-15738	320	41	that	that	SCONJ
crl-15738	320	42	librarians	librarian	NOUN
crl-15738	320	43	recommended	recommend	VERB
crl-15738	320	44	an	an	DET
crl-15738	320	45	accurate	accurate	ADJ
crl-15738	320	46	source	source	NOUN
crl-15738	320	47	or	or	CCONJ
crl-15738	320	48	strategy	strategy	NOUN
crl-15738	320	49	in	in	ADP
crl-15738	320	50	90	90	NUM
crl-15738	320	51	percent	percent	NOUN
crl-15738	320	52	of	of	ADP
crl-15738	320	53	cases	case	NOUN
crl-15738	320	54	reviewed	review	VERB
crl-15738	320	55	by	by	ADP
crl-15738	320	56	a	a	DET
crl-15738	320	57	panel	panel	NOUN
crl-15738	320	58	of	of	ADP
crl-15738	320	59	experts	expert	NOUN
crl-15738	320	60	.	.	PUNCT
crl-15738	321	1	5	5	X
crl-15738	321	2	.	.	X
crl-15738	321	3	user	user	NOUN
crl-15738	321	4	satisfaction	satisfaction	PROPN
crl-15738	321	5	studies	study	NOUN
crl-15738	321	6	are	be	AUX
crl-15738	321	7	reviewed	review	VERB
crl-15738	321	8	in	in	ADP
crl-15738	321	9	saxton	saxton	PROPN
crl-15738	321	10	and	and	CCONJ
crl-15738	321	11	richardson	richardson	PROPN
crl-15738	321	12	,	,	PUNCT
crl-15738	321	13	understanding	understand	VERB
crl-15738	321	14	reference	reference	NOUN
crl-15738	321	15	transactions	transaction	NOUN
crl-15738	321	16	,	,	PUNCT
crl-15738	321	17	40–44	40–44	NUM
crl-15738	321	18	.	.	PUNCT
crl-15738	322	1	in	in	ADP
crl-15738	322	2	“	"	PUNCT
crl-15738	322	3	digital	digital	ADJ
crl-15738	322	4	reference	reference	NOUN
crl-15738	322	5	:	:	PUNCT
crl-15738	322	6	reference	reference	NOUN
crl-15738	322	7	libraries	library	NOUN
crl-15738	322	8	’	'	PUNCT
crl-15738	322	9	experiences	experience	NOUN
crl-15738	322	10	and	and	CCONJ
crl-15738	322	11	a	a	DET
crl-15738	322	12	itudes	itude	NOUN
crl-15738	322	13	,	,	PUNCT
crl-15738	322	14	”	"	PUNCT
crl-15738	322	15	journal	journal	NOUN
crl-15738	322	16	of	of	ADP
crl-15738	322	17	the	the	DET
crl-15738	322	18	american	american	ADJ
crl-15738	322	19	society	society	NOUN
crl-15738	322	20	for	for	ADP
crl-15738	322	21	information	information	NOUN
crl-15738	322	22	science	science	NOUN
crl-15738	322	23	and	and	CCONJ
crl-15738	322	24	technology	technology	NOUN
crl-15738	322	25	53	53	NUM
crl-15738	322	26	(	(	PUNCT
crl-15738	322	27	may	may	PROPN
crl-15738	322	28	2002	2002	NUM
crl-15738	322	29	):	):	PUNCT
crl-15738	322	30	549–66	549–66	PROPN
crl-15738	322	31	,	,	PUNCT
crl-15738	322	32	joseph	joseph	PROPN
crl-15738	322	33	janes	janes	PROPN
crl-15738	322	34	noted	note	VERB
crl-15738	322	35	a	a	DET
crl-15738	322	36	dearth	dearth	NOUN
crl-15738	322	37	of	of	ADP
crl-15738	322	38	studies	study	NOUN
crl-15738	322	39	examining	examine	VERB
crl-15738	322	40	user	user	NOUN
crl-15738	322	41	a	a	DET
crl-15738	322	42	itudes	itude	NOUN
crl-15738	322	43	toward	toward	ADP
crl-15738	322	44	digital	digital	ADJ
crl-15738	322	45	reference	reference	NOUN
crl-15738	322	46	services	service	NOUN
crl-15738	322	47	,	,	PUNCT
crl-15738	322	48	though	though	SCONJ
crl-15738	322	49	it	it	PRON
crl-15738	322	50	appears	appear	VERB
crl-15738	322	51	that	that	SCONJ
crl-15738	322	52	such	such	ADJ
crl-15738	322	53	studies	study	NOUN
crl-15738	322	54	have	have	AUX
crl-15738	322	55	begun	begin	VERB
crl-15738	322	56	to	to	PART
crl-15738	322	57	be	be	AUX
crl-15738	322	58	published	publish	VERB
crl-15738	322	59	.	.	PUNCT
crl-15738	323	1	see	see	VERB
crl-15738	323	2	,	,	PUNCT
crl-15738	323	3	for	for	ADP
crl-15738	323	4	instance	instance	NOUN
crl-15738	323	5	,	,	PUNCT
crl-15738	323	6	margie	margie	PROPN
crl-15738	323	7	ruppel	ruppel	NOUN
crl-15738	323	8	and	and	CCONJ
crl-15738	323	9	jody	jody	PROPN
crl-15738	323	10	condit	condit	PROPN
crl-15738	323	11	fagan	fagan	PROPN
crl-15738	323	12	,	,	PUNCT
crl-15738	323	13	“	"	PUNCT
crl-15738	323	14	instant	instant	ADJ
crl-15738	323	15	messaging	messaging	NOUN
crl-15738	323	16	reference	reference	NOUN
crl-15738	323	17	:	:	PUNCT
crl-15738	323	18	users	user	NOUN
crl-15738	323	19	’	'	PUNCT
crl-15738	323	20	evaluation	evaluation	NOUN
crl-15738	323	21	of	of	ADP
crl-15738	323	22	library	library	NOUN
crl-15738	323	23	chat	chat	NOUN
crl-15738	323	24	,	,	PUNCT
crl-15738	323	25	”	"	PUNCT
crl-15738	323	26	reference	reference	NOUN
crl-15738	323	27	services	service	NOUN
crl-15738	323	28	review	review	VERB
crl-15738	323	29	30	30	NUM
crl-15738	323	30	(	(	PUNCT
crl-15738	323	31	2002	2002	NUM
crl-15738	323	32	):	):	PUNCT
crl-15738	323	33	183–97	183–97	NUM
crl-15738	323	34	.	.	NOUN
crl-15738	324	1	6	6	NUM
crl-15738	324	2	.	.	PUNCT
crl-15738	325	1	the	the	DET
crl-15738	325	2	literature	literature	NOUN
crl-15738	325	3	on	on	ADP
crl-15738	325	4	question	question	NOUN
crl-15738	325	5	negotiation	negotiation	NOUN
crl-15738	325	6	and	and	CCONJ
crl-15738	325	7	how	how	SCONJ
crl-15738	325	8	effectively	effectively	ADV
crl-15738	325	9	the	the	DET
crl-15738	325	10	librarian	librarian	PROPN
crl-15738	325	11	identified	identify	VERB
crl-15738	325	12	the	the	DET
crl-15738	325	13	user	user	NOUN
crl-15738	325	14	’s	’s	PART
crl-15738	325	15	need	need	NOUN
crl-15738	325	16	is	be	AUX
crl-15738	325	17	reviewed	review	VERB
crl-15738	325	18	in	in	ADP
crl-15738	325	19	richard	richard	PROPN
crl-15738	325	20	e.	e.	PROPN
crl-15738	325	21	bopp	bopp	PROPN
crl-15738	325	22	,	,	PUNCT
crl-15738	325	23	“	"	PUNCT
crl-15738	325	24	the	the	DET
crl-15738	325	25	reference	reference	NOUN
crl-15738	325	26	interview	interview	NOUN
crl-15738	325	27	,	,	PUNCT
crl-15738	325	28	”	"	PUNCT
crl-15738	325	29	in	in	ADP
crl-15738	325	30	reference	reference	NOUN
crl-15738	325	31	and	and	CCONJ
crl-15738	325	32	information	information	NOUN
crl-15738	325	33	services	service	NOUN
crl-15738	325	34	:	:	PUNCT
crl-15738	325	35	an	an	DET
crl-15738	325	36	introduction	introduction	NOUN
crl-15738	325	37	,	,	PUNCT
crl-15738	325	38	3rd	3rd	ADJ
crl-15738	325	39	ed	ed	NOUN
crl-15738	325	40	.	.	PROPN
crl-15738	326	1	,	,	PUNCT
crl-15738	326	2	ed	ed	PROPN
crl-15738	326	3	.	.	PROPN
crl-15738	326	4	richard	richard	PROPN
crl-15738	326	5	e.	e.	PROPN
crl-15738	326	6	bopp	bopp	PROPN
crl-15738	326	7	and	and	CCONJ
crl-15738	326	8	linda	linda	PROPN
crl-15738	326	9	c.	c.	PROPN
crl-15738	326	10	smith	smith	PROPN
crl-15738	326	11	(	(	PUNCT
crl-15738	326	12	englewood	englewood	PROPN
crl-15738	326	13	,	,	PUNCT
crl-15738	326	14	calif	calif	PROPN
crl-15738	326	15	.	.	PUNCT
crl-15738	326	16	:	:	PUNCT
crl-15738	327	1	libraries	library	NOUN
crl-15738	327	2	unlimited	unlimited	ADJ
crl-15738	327	3	,	,	PUNCT
crl-15738	327	4	2001	2001	NUM
crl-15738	327	5	)	)	PUNCT
crl-15738	327	6	and	and	CCONJ
crl-15738	327	7	in	in	ADP
crl-15738	327	8	saxton	saxton	PROPN
crl-15738	327	9	and	and	CCONJ
crl-15738	327	10	richardson	richardson	PROPN
crl-15738	327	11	,	,	PUNCT
crl-15738	327	12	understanding	understand	VERB
crl-15738	327	13	reference	reference	NOUN
crl-15738	327	14	transactions	transaction	NOUN
crl-15738	327	15	,	,	PUNCT
crl-15738	327	16	47–49	47–49	NUM
crl-15738	327	17	.	.	PUNCT
crl-15738	328	1	7	7	X
crl-15738	328	2	.	.	X
crl-15738	328	3	saxton	saxton	PROPN
crl-15738	328	4	and	and	CCONJ
crl-15738	328	5	richardson	richardson	PROPN
crl-15738	328	6	,	,	PUNCT
crl-15738	328	7	understanding	understand	VERB
crl-15738	328	8	reference	reference	NOUN
crl-15738	328	9	transactions	transaction	NOUN
crl-15738	328	10	,	,	PUNCT
crl-15738	328	11	2	2	NUM
crl-15738	328	12	.	.	PUNCT
crl-15738	329	1	http	http	ADJ
crl-15738	329	2	:	:	PUNCT
crl-15738	329	3	environment.28	environment.28	NOUN
crl-15738	329	4	http	http	ADJ
crl-15738	329	5	:	:	PUNCT
crl-15738	329	6	components.26	components.26	VERB
crl-15738	329	7	340	340	NUM
crl-15738	329	8	college	college	NOUN
crl-15738	329	9	&	&	CCONJ
crl-15738	329	10	research	research	PROPN
crl-15738	329	11	libraries	library	NOUN
crl-15738	329	12	july	july	PROPN
crl-15738	329	13	2005	2005	NUM
crl-15738	329	14	8	8	NUM
crl-15738	329	15	.	.	PUNCT
crl-15738	330	1	david	david	PROPN
crl-15738	330	2	ward	ward	PROPN
crl-15738	330	3	,	,	PUNCT
crl-15738	330	4	“	"	PUNCT
crl-15738	330	5	measuring	measure	VERB
crl-15738	330	6	the	the	DET
crl-15738	330	7	completeness	completeness	NOUN
crl-15738	330	8	of	of	ADP
crl-15738	330	9	reference	reference	NOUN
crl-15738	330	10	transactions	transaction	NOUN
crl-15738	330	11	in	in	ADP
crl-15738	330	12	online	online	ADJ
crl-15738	330	13	chats	chat	NOUN
crl-15738	330	14	:	:	PUNCT
crl-15738	330	15	results	result	NOUN
crl-15738	330	16	of	of	ADP
crl-15738	330	17	an	an	DET
crl-15738	330	18	unobtrusive	unobtrusive	ADJ
crl-15738	330	19	study	study	NOUN
crl-15738	330	20	,	,	PUNCT
crl-15738	330	21	”	"	PUNCT
crl-15738	330	22	reference	reference	NOUN
crl-15738	330	23	and	and	CCONJ
crl-15738	330	24	user	user	NOUN
crl-15738	330	25	services	service	NOUN
crl-15738	330	26	quarterly	quarterly	ADV
crl-15738	330	27	44	44	NUM
crl-15738	330	28	(	(	PUNCT
crl-15738	330	29	fall	fall	NOUN
crl-15738	330	30	2004	2004	NUM
crl-15738	330	31	):	):	PUNCT
crl-15738	330	32	53	53	NUM
crl-15738	330	33	.	.	NOUN
crl-15738	330	34	9	9	NUM
crl-15738	330	35	.	.	X
crl-15738	330	36	guidelines	guideline	NOUN
crl-15738	330	37	for	for	ADP
crl-15738	330	38	behavioral	behavioral	ADJ
crl-15738	330	39	performance	performance	NOUN
crl-15738	330	40	of	of	ADP
crl-15738	330	41	reference	reference	NOUN
crl-15738	330	42	and	and	CCONJ
crl-15738	330	43	information	information	NOUN
crl-15738	330	44	service	service	NOUN
crl-15738	330	45	providers	provider	NOUN
crl-15738	330	46	(	(	PUNCT
crl-15738	330	47	chicago	chicago	PROPN
crl-15738	330	48	:	:	PUNCT
crl-15738	330	49	reference	reference	NOUN
crl-15738	330	50	and	and	CCONJ
crl-15738	330	51	user	user	NOUN
crl-15738	330	52	services	services	PROPN
crl-15738	330	53	association	association	PROPN
crl-15738	330	54	,	,	PUNCT
crl-15738	330	55	ala	ala	PROPN
crl-15738	330	56	,	,	PUNCT
crl-15738	330	57	2004	2004	NUM
crl-15738	330	58	)	)	PUNCT
crl-15738	330	59	.	.	PUNCT
crl-15738	331	1	available	available	ADJ
crl-15738	331	2	online	online	ADV
crl-15738	331	3	at	at	ADP
crl-15738	331	4	h	h	NOUN
crl-15738	331	5	p://www.ala.org	p://www.ala.org	ADJ
crl-15738	331	6	/	/	SYM
crl-15738	331	7	ala/	ala/	NOUN
crl-15738	331	8	rusa	rusa	NOUN
crl-15738	331	9	/	/	SYM
crl-15738	331	10	rusaprotools	rusaprotool	NOUN
crl-15738	331	11	/	/	SYM
crl-15738	331	12	referenceguide	referenceguide	NOUN
crl-15738	331	13	/	/	SYM
crl-15738	331	14	guidelinesbehavioral.htm	guidelinesbehavioral.htm	X
crl-15738	332	1	[	[	X
crl-15738	332	2	accessed	access	VERB
crl-15738	332	3	12	12	NUM
crl-15738	332	4	october	october	NOUN
crl-15738	332	5	2004	2004	NUM
crl-15738	332	6	]	]	PUNCT
crl-15738	332	7	.	.	PUNCT
crl-15738	333	1	10	10	NUM
crl-15738	333	2	.	.	PUNCT
crl-15738	333	3	lynda	lynda	PROPN
crl-15738	333	4	m.	m.	PROPN
crl-15738	333	5	baker	baker	PROPN
crl-15738	333	6	and	and	CCONJ
crl-15738	333	7	judith	judith	PROPN
crl-15738	333	8	j.	j.	PROPN
crl-15738	333	9	field	field	PROPN
crl-15738	333	10	,	,	PUNCT
crl-15738	333	11	“	"	PUNCT
crl-15738	333	12	reference	reference	NOUN
crl-15738	333	13	success	success	NOUN
crl-15738	333	14	:	:	PUNCT
crl-15738	333	15	what	what	PRON
crl-15738	333	16	has	have	AUX
crl-15738	333	17	changed	change	VERB
crl-15738	333	18	over	over	ADP
crl-15738	333	19	the	the	DET
crl-15738	333	20	past	past	ADJ
crl-15738	333	21	ten	ten	NUM
crl-15738	333	22	years	year	NOUN
crl-15738	333	23	?	?	PUNCT
crl-15738	333	24	”	"	PUNCT
crl-15738	334	1	public	public	ADJ
crl-15738	334	2	libraries	library	NOUN
crl-15738	334	3	39	39	NUM
crl-15738	334	4	(	(	PUNCT
crl-15738	334	5	jan./feb	jan./feb	PROPN
crl-15738	334	6	.	.	PROPN
crl-15738	334	7	2000	2000	NUM
crl-15738	334	8	):	):	PUNCT
crl-15738	334	9	23–30	23–30	NUM
crl-15738	334	10	.	.	PUNCT
crl-15738	334	11	11	11	NUM
crl-15738	334	12	.	.	PUNCT
crl-15738	335	1	joan	joan	PROPN
crl-15738	335	2	c.	c.	PROPN
crl-15738	335	3	durrance	durrance	PROPN
crl-15738	335	4	,	,	PUNCT
crl-15738	335	5	“	"	PUNCT
crl-15738	335	6	reference	reference	NOUN
crl-15738	335	7	success	success	NOUN
crl-15738	335	8	:	:	PUNCT
crl-15738	335	9	does	do	AUX
crl-15738	335	10	the	the	DET
crl-15738	335	11	55	55	NUM
crl-15738	335	12	%	%	NOUN
crl-15738	335	13	rule	rule	NOUN
crl-15738	335	14	tell	tell	VERB
crl-15738	335	15	the	the	DET
crl-15738	335	16	whole	whole	ADJ
crl-15738	335	17	story	story	NOUN
crl-15738	335	18	?	?	PUNCT
crl-15738	335	19	”	"	PUNCT
crl-15738	335	20	library	library	PROPN
crl-15738	335	21	journal	journal	NOUN
crl-15738	335	22	114	114	NUM
crl-15738	335	23	(	(	PUNCT
crl-15738	335	24	apr	apr	PROPN
crl-15738	335	25	.	.	PROPN
crl-15738	335	26	15	15	NUM
crl-15738	335	27	,	,	PUNCT
crl-15738	335	28	1989	1989	NUM
crl-15738	335	29	):	):	PUNCT
crl-15738	335	30	31–36	31–36	NUM
crl-15738	335	31	.	.	PUNCT
crl-15738	335	32	12	12	NUM
crl-15738	335	33	.	.	PUNCT
crl-15738	336	1	patricia	patricia	PROPN
crl-15738	336	2	dewdney	dewdney	PROPN
crl-15738	336	3	and	and	CCONJ
crl-15738	336	4	catherine	catherine	PROPN
crl-15738	336	5	sheldrick	sheldrick	PROPN
crl-15738	336	6	ross	ross	PROPN
crl-15738	336	7	,	,	PUNCT
crl-15738	336	8	“	"	PUNCT
crl-15738	336	9	flying	fly	VERB
crl-15738	336	10	a	a	DET
crl-15738	336	11	light	light	NOUN
crl-15738	336	12	aircra	aircra	ADV
crl-15738	336	13	:	:	PUNCT
crl-15738	336	14	reference	reference	NOUN
crl-15738	336	15	service	service	NOUN
crl-15738	336	16	evaluation	evaluation	NOUN
crl-15738	336	17	from	from	ADP
crl-15738	336	18	a	a	DET
crl-15738	336	19	user	user	NOUN
crl-15738	336	20	’s	’s	PART
crl-15738	336	21	viewpoint	viewpoint	NOUN
crl-15738	336	22	,	,	PUNCT
crl-15738	336	23	”	"	PUNCT
crl-15738	336	24	rq	rq	X
crl-15738	336	25	34	34	NUM
crl-15738	336	26	(	(	PUNCT
crl-15738	336	27	winter	winter	NOUN
crl-15738	336	28	1994	1994	NUM
crl-15738	336	29	):	):	PUNCT
crl-15738	336	30	217–30	217–30	PROPN
crl-15738	336	31	.	.	PROPN
crl-15738	337	1	13	13	NUM
crl-15738	337	2	.	.	PUNCT
crl-15738	338	1	virginia	virginia	PROPN
crl-15738	338	2	massey	massey	PROPN
crl-15738	338	3	-	-	PUNCT
crl-15738	338	4	burzio	burzio	NOUN
crl-15738	338	5	,	,	PUNCT
crl-15738	338	6	“	"	PUNCT
crl-15738	338	7	from	from	ADP
crl-15738	338	8	the	the	DET
crl-15738	338	9	other	other	ADJ
crl-15738	338	10	side	side	NOUN
crl-15738	338	11	of	of	ADP
crl-15738	338	12	the	the	DET
crl-15738	338	13	reference	reference	NOUN
crl-15738	338	14	desk	desk	NOUN
crl-15738	338	15	:	:	PUNCT
crl-15738	338	16	a	a	DET
crl-15738	338	17	focus	focus	NOUN
crl-15738	338	18	group	group	NOUN
crl-15738	338	19	study	study	NOUN
crl-15738	338	20	,	,	PUNCT
crl-15738	338	21	”	"	PUNCT
crl-15738	338	22	journal	journal	NOUN
crl-15738	338	23	of	of	ADP
crl-15738	338	24	academic	academic	ADJ
crl-15738	338	25	librarianship	librarianship	NOUN
crl-15738	338	26	24	24	NUM
crl-15738	338	27	(	(	PUNCT
crl-15738	338	28	1998	1998	NUM
crl-15738	338	29	):	):	PUNCT
crl-15738	338	30	208–15	208–15	NUM
crl-15738	338	31	.	.	PUNCT
crl-15738	339	1	14	14	NUM
crl-15738	339	2	.	.	PUNCT
crl-15738	340	1	marie	marie	PROPN
crl-15738	340	2	l.	l.	PROPN
crl-15738	340	3	radford	radford	PROPN
crl-15738	340	4	,	,	PUNCT
crl-15738	340	5	“	"	PUNCT
crl-15738	340	6	approach	approach	NOUN
crl-15738	340	7	or	or	CCONJ
crl-15738	340	8	avoidance	avoidance	NOUN
crl-15738	340	9	?	?	PUNCT
crl-15738	341	1	the	the	DET
crl-15738	341	2	role	role	NOUN
crl-15738	341	3	of	of	ADP
crl-15738	341	4	nonverbal	nonverbal	ADJ
crl-15738	341	5	communication	communication	NOUN
crl-15738	341	6	in	in	ADP
crl-15738	341	7	the	the	DET
crl-15738	341	8	academic	academic	ADJ
crl-15738	341	9	library	library	NOUN
crl-15738	341	10	user	user	NOUN
crl-15738	341	11	’s	’s	PART
crl-15738	341	12	decision	decision	NOUN
crl-15738	341	13	to	to	PART
crl-15738	341	14	initiate	initiate	VERB
crl-15738	341	15	a	a	DET
crl-15738	341	16	reference	reference	NOUN
crl-15738	341	17	encounter	encounter	NOUN
crl-15738	341	18	,	,	PUNCT
crl-15738	341	19	”	"	PUNCT
crl-15738	341	20	library	library	NOUN
crl-15738	341	21	trends	trend	NOUN
crl-15738	341	22	46	46	NUM
crl-15738	341	23	(	(	PUNCT
crl-15738	341	24	spring	spring	NOUN
crl-15738	341	25	1998	1998	NUM
crl-15738	341	26	):	):	PUNCT
crl-15738	341	27	699–717	699–717	NUM
crl-15738	341	28	.	.	PUNCT
crl-15738	342	1	15	15	NUM
crl-15738	342	2	.	.	PUNCT
crl-15738	343	1	—	—	PUNCT
crl-15738	343	2	—	—	PUNCT
crl-15738	343	3	—	—	PUNCT
crl-15738	343	4	,	,	PUNCT
crl-15738	343	5	“	"	PUNCT
crl-15738	343	6	communication	communication	NOUN
crl-15738	343	7	theory	theory	NOUN
crl-15738	343	8	applied	apply	VERB
crl-15738	343	9	to	to	ADP
crl-15738	343	10	reference	reference	NOUN
crl-15738	343	11	encounter	encounter	NOUN
crl-15738	343	12	:	:	PUNCT
crl-15738	343	13	an	an	DET
crl-15738	343	14	analysis	analysis	NOUN
crl-15738	343	15	of	of	ADP
crl-15738	343	16	critical	critical	ADJ
crl-15738	343	17	incidents	incident	NOUN
crl-15738	343	18	,	,	PUNCT
crl-15738	343	19	”	"	PUNCT
crl-15738	343	20	library	library	NOUN
crl-15738	343	21	quarterly	quarterly	ADV
crl-15738	343	22	66	66	NUM
crl-15738	343	23	(	(	PUNCT
crl-15738	343	24	apr	apr	PROPN
crl-15738	343	25	.	.	PROPN
crl-15738	343	26	1996	1996	NUM
crl-15738	343	27	):	):	PUNCT
crl-15738	343	28	123–37	123–37	NOUN
crl-15738	343	29	16	16	NUM
crl-15738	343	30	.	.	PUNCT
crl-15738	344	1	—	—	PUNCT
crl-15738	344	2	—	—	PUNCT
crl-15738	344	3	—	—	PUNCT
crl-15738	344	4	,	,	PUNCT
crl-15738	344	5	the	the	DET
crl-15738	344	6	reference	reference	NOUN
crl-15738	344	7	encounter	encounter	VERB
crl-15738	344	8	:	:	PUNCT
crl-15738	344	9	interpersonal	interpersonal	ADJ
crl-15738	344	10	communication	communication	NOUN
crl-15738	344	11	in	in	ADP
crl-15738	344	12	the	the	DET
crl-15738	344	13	academic	academic	ADJ
crl-15738	344	14	library	library	NOUN
crl-15738	344	15	(	(	PUNCT
crl-15738	344	16	chicago	chicago	PROPN
crl-15738	344	17	:	:	PUNCT
crl-15738	344	18	ala	ala	PROPN
crl-15738	344	19	,	,	PUNCT
crl-15738	344	20	1999	1999	NUM
crl-15738	344	21	)	)	PUNCT
crl-15738	344	22	.	.	PUNCT
crl-15738	345	1	17	17	NUM
crl-15738	345	2	.	.	PUNCT
crl-15738	346	1	these	these	DET
crl-15738	346	2	numbers	number	NOUN
crl-15738	346	3	are	be	AUX
crl-15738	346	4	based	base	VERB
crl-15738	346	5	on	on	ADP
crl-15738	346	6	an	an	DET
crl-15738	346	7	actual	actual	ADJ
crl-15738	346	8	tally	tally	NOUN
crl-15738	346	9	,	,	PUNCT
crl-15738	346	10	not	not	PART
crl-15738	346	11	sample	sample	NOUN
crl-15738	346	12	periods	period	NOUN
crl-15738	346	13	.	.	PUNCT
crl-15738	347	1	the	the	DET
crl-15738	347	2	reference	reference	NOUN
crl-15738	347	3	total	total	NOUN
crl-15738	347	4	includes	include	VERB
crl-15738	347	5	both	both	CCONJ
crl-15738	347	6	directional	directional	ADJ
crl-15738	347	7	and	and	CCONJ
crl-15738	347	8	nondirectional	nondirectional	ADJ
crl-15738	347	9	reference	reference	NOUN
crl-15738	347	10	questions	question	NOUN
crl-15738	347	11	answered	answer	VERB
crl-15738	347	12	by	by	ADP
crl-15738	347	13	librarians	librarian	NOUN
crl-15738	347	14	and	and	CCONJ
crl-15738	347	15	graduate	graduate	ADJ
crl-15738	347	16	assistants	assistant	NOUN
crl-15738	347	17	at	at	ADP
crl-15738	347	18	the	the	DET
crl-15738	347	19	reference	reference	NOUN
crl-15738	347	20	desk	desk	NOUN
crl-15738	347	21	,	,	PUNCT
crl-15738	347	22	via	via	ADP
crl-15738	347	23	e	e	NOUN
crl-15738	347	24	-	-	NOUN
crl-15738	347	25	mail	mail	NOUN
crl-15738	347	26	,	,	PUNCT
crl-15738	347	27	or	or	CCONJ
crl-15738	347	28	by	by	ADP
crl-15738	347	29	phone	phone	NOUN
crl-15738	347	30	.	.	PUNCT
crl-15738	348	1	questions	question	NOUN
crl-15738	348	2	answered	answer	VERB
crl-15738	348	3	by	by	ADP
crl-15738	348	4	other	other	ADJ
crl-15738	348	5	staff	staff	NOUN
crl-15738	348	6	at	at	ADP
crl-15738	348	7	other	other	ADJ
crl-15738	348	8	service	service	NOUN
crl-15738	348	9	points	point	NOUN
crl-15738	348	10	are	be	AUX
crl-15738	348	11	not	not	PART
crl-15738	348	12	included	include	VERB
crl-15738	348	13	.	.	PUNCT
crl-15738	349	1	18	18	NUM
crl-15738	349	2	.	.	PUNCT
crl-15738	350	1	directional	directional	ADJ
crl-15738	350	2	questions	question	NOUN
crl-15738	350	3	(	(	PUNCT
crl-15738	350	4	referring	refer	VERB
crl-15738	350	5	to	to	ADP
crl-15738	350	6	the	the	DET
crl-15738	350	7	location	location	NOUN
crl-15738	350	8	of	of	ADP
crl-15738	350	9	books	book	NOUN
crl-15738	350	10	,	,	PUNCT
crl-15738	350	11	journals	journal	NOUN
crl-15738	350	12	,	,	PUNCT
crl-15738	350	13	rest	rest	NOUN
crl-15738	350	14	rooms	room	NOUN
crl-15738	350	15	,	,	PUNCT
crl-15738	350	16	and	and	CCONJ
crl-15738	350	17	so	so	ADV
crl-15738	350	18	on	on	ADV
crl-15738	350	19	or	or	CCONJ
crl-15738	350	20	having	have	VERB
crl-15738	350	21	to	to	PART
crl-15738	350	22	do	do	VERB
crl-15738	350	23	with	with	ADP
crl-15738	350	24	the	the	DET
crl-15738	350	25	operation	operation	NOUN
crl-15738	350	26	of	of	ADP
crl-15738	350	27	copiers	copier	NOUN
crl-15738	350	28	,	,	PUNCT
crl-15738	350	29	computers	computer	NOUN
crl-15738	350	30	,	,	PUNCT
crl-15738	350	31	printers	printer	NOUN
crl-15738	350	32	,	,	PUNCT
crl-15738	350	33	or	or	CCONJ
crl-15738	350	34	other	other	ADJ
crl-15738	350	35	machinery	machinery	NOUN
crl-15738	350	36	)	)	PUNCT
crl-15738	350	37	were	be	AUX
crl-15738	350	38	not	not	PART
crl-15738	350	39	considered	consider	VERB
crl-15738	350	40	reference	reference	NOUN
crl-15738	350	41	interactions	interaction	NOUN
crl-15738	350	42	for	for	ADP
crl-15738	350	43	the	the	DET
crl-15738	350	44	purposes	purpose	NOUN
crl-15738	350	45	of	of	ADP
crl-15738	350	46	this	this	DET
crl-15738	350	47	study	study	NOUN
crl-15738	350	48	.	.	PUNCT
crl-15738	351	1	19	19	NUM
crl-15738	351	2	.	.	PUNCT
crl-15738	351	3	john	john	PROPN
crl-15738	351	4	c.	c.	PROPN
crl-15738	351	5	flanagan	flanagan	PROPN
crl-15738	351	6	,	,	PUNCT
crl-15738	351	7	“	"	PUNCT
crl-15738	351	8	the	the	DET
crl-15738	351	9	critical	critical	ADJ
crl-15738	351	10	incident	incident	NOUN
crl-15738	351	11	technique	technique	NOUN
crl-15738	351	12	,	,	PUNCT
crl-15738	351	13	”	"	PUNCT
crl-15738	351	14	psychological	psychological	ADJ
crl-15738	351	15	bulletin	bulletin	NOUN
crl-15738	351	16	51	51	NUM
crl-15738	351	17	(	(	PUNCT
crl-15738	351	18	1954	1954	NUM
crl-15738	351	19	):	):	PUNCT
crl-15738	351	20	327–59	327–59	NUM
crl-15738	351	21	;	;	PUNCT
crl-15738	351	22	grace	grace	NOUN
crl-15738	351	23	fivars	fivar	NOUN
crl-15738	351	24	,	,	PUNCT
crl-15738	351	25	critical	critical	ADJ
crl-15738	351	26	incident	incident	NOUN
crl-15738	351	27	technique	technique	NOUN
crl-15738	351	28	:	:	PUNCT
crl-15738	351	29	a	a	DET
crl-15738	351	30	bibliography	bibliography	NOUN
crl-15738	351	31	(	(	PUNCT
crl-15738	351	32	palo	palo	PROPN
crl-15738	351	33	alto	alto	PROPN
crl-15738	351	34	,	,	PUNCT
crl-15738	351	35	calif	calif	PROPN
crl-15738	351	36	.	.	PUNCT
crl-15738	351	37	:	:	PUNCT
crl-15738	352	1	american	american	PROPN
crl-15738	352	2	institutes	institutes	PROPN
crl-15738	352	3	for	for	ADP
crl-15738	352	4	research	research	NOUN
crl-15738	352	5	in	in	ADP
crl-15738	352	6	the	the	DET
crl-15738	352	7	behavioral	behavioral	ADJ
crl-15738	352	8	sciences	science	NOUN
crl-15738	352	9	,	,	PUNCT
crl-15738	352	10	1980	1980	NUM
crl-15738	352	11	)	)	PUNCT
crl-15738	352	12	.	.	PUNCT
crl-15738	353	1	for	for	ADP
crl-15738	353	2	a	a	DET
crl-15738	353	3	discussion	discussion	NOUN
crl-15738	353	4	of	of	ADP
crl-15738	353	5	the	the	DET
crl-15738	353	6	limitations	limitation	NOUN
crl-15738	353	7	of	of	ADP
crl-15738	353	8	surveys	survey	NOUN
crl-15738	353	9	,	,	PUNCT
crl-15738	353	10	see	see	VERB
crl-15738	353	11	doris	doris	PROPN
crl-15738	353	12	j.	j.	PROPN
crl-15738	353	13	schlichter	schlichter	PROPN
crl-15738	353	14	and	and	CCONJ
crl-15738	353	15	j.	j.	PROPN
crl-15738	353	16	michael	michael	PROPN
crl-15738	353	17	pemberton	pemberton	PROPN
crl-15738	353	18	,	,	PUNCT
crl-15738	353	19	“	"	PUNCT
crl-15738	353	20	the	the	DET
crl-15738	353	21	emperor	emperor	NOUN
crl-15738	353	22	’s	’s	PART
crl-15738	353	23	new	new	ADJ
crl-15738	353	24	clothes	clothe	NOUN
crl-15738	353	25	?	?	PUNCT
crl-15738	354	1	problems	problem	NOUN
crl-15738	354	2	of	of	ADP
crl-15738	354	3	the	the	DET
crl-15738	354	4	user	user	NOUN
crl-15738	354	5	survey	survey	NOUN
crl-15738	354	6	as	as	ADP
crl-15738	354	7	a	a	DET
crl-15738	354	8	planning	planning	NOUN
crl-15738	354	9	tool	tool	NOUN
crl-15738	354	10	in	in	ADP
crl-15738	354	11	academic	academic	ADJ
crl-15738	354	12	libraries	library	NOUN
crl-15738	354	13	,	,	PUNCT
crl-15738	354	14	”	"	PUNCT
crl-15738	354	15	college	college	NOUN
crl-15738	354	16	and	and	CCONJ
crl-15738	354	17	research	research	NOUN
crl-15738	354	18	libraries	library	NOUN
crl-15738	354	19	53	53	NUM
crl-15738	354	20	(	(	PUNCT
crl-15738	354	21	may	may	PROPN
crl-15738	354	22	1992	1992	NUM
crl-15738	354	23	):	):	PUNCT
crl-15738	354	24	257–65	257–65	NOUN
crl-15738	354	25	.	.	PUNCT
crl-15738	355	1	20	20	NUM
crl-15738	355	2	.	.	PUNCT
crl-15738	356	1	on	on	ADP
crl-15738	356	2	average	average	ADJ
crl-15738	356	3	,	,	PUNCT
crl-15738	356	4	the	the	DET
crl-15738	356	5	education	education	NOUN
crl-15738	356	6	and	and	CCONJ
crl-15738	356	7	social	social	ADJ
crl-15738	356	8	science	science	NOUN
crl-15738	356	9	library	library	NOUN
crl-15738	356	10	answered	answer	VERB
crl-15738	356	11	just	just	ADV
crl-15738	356	12	over	over	ADP
crl-15738	356	13	thirty	thirty	NUM
crl-15738	356	14	nondirectional	nondirectional	ADJ
crl-15738	356	15	questions	question	NOUN
crl-15738	356	16	per	per	ADP
crl-15738	356	17	day	day	NOUN
crl-15738	356	18	during	during	ADP
crl-15738	356	19	the	the	DET
crl-15738	356	20	2004	2004	NUM
crl-15738	356	21	fiscal	fiscal	ADJ
crl-15738	356	22	year	year	NOUN
crl-15738	356	23	(	(	PUNCT
crl-15738	356	24	july	july	PROPN
crl-15738	356	25	1	1	NUM
crl-15738	356	26	,	,	PUNCT
crl-15738	356	27	2003	2003	NUM
crl-15738	356	28	–	–	PUNCT
crl-15738	356	29	june	june	PROPN
crl-15738	356	30	30	30	NUM
crl-15738	356	31	,	,	PUNCT
crl-15738	356	32	2004	2004	NUM
crl-15738	356	33	)	)	PUNCT
crl-15738	356	34	,	,	PUNCT
crl-15738	356	35	but	but	CCONJ
crl-15738	356	36	it	it	PRON
crl-15738	356	37	is	be	AUX
crl-15738	356	38	not	not	PART
crl-15738	356	39	known	know	VERB
crl-15738	356	40	what	what	PRON
crl-15738	356	41	proportion	proportion	NOUN
crl-15738	356	42	of	of	ADP
crl-15738	356	43	these	these	DET
crl-15738	356	44	questions	question	NOUN
crl-15738	356	45	was	be	AUX
crl-15738	356	46	asked	ask	VERB
crl-15738	356	47	by	by	ADP
crl-15738	356	48	undergraduates	undergraduate	NOUN
crl-15738	356	49	.	.	PUNCT
crl-15738	357	1	21	21	NUM
crl-15738	357	2	.	.	PUNCT
crl-15738	357	3	earl	earl	PROPN
crl-15738	357	4	babbie	babbie	PROPN
crl-15738	357	5	,	,	PUNCT
crl-15738	357	6	“	"	PUNCT
crl-15738	357	7	content	content	NOUN
crl-15738	357	8	analysis	analysis	NOUN
crl-15738	357	9	,	,	PUNCT
crl-15738	357	10	”	"	PUNCT
crl-15738	357	11	in	in	ADP
crl-15738	357	12	the	the	DET
crl-15738	357	13	practice	practice	NOUN
crl-15738	357	14	of	of	ADP
crl-15738	357	15	social	social	ADJ
crl-15738	357	16	research	research	NOUN
crl-15738	357	17	(	(	PUNCT
crl-15738	357	18	belmont	belmont	PROPN
crl-15738	357	19	,	,	PUNCT
crl-15738	357	20	calif	calif	PROPN
crl-15738	357	21	.	.	PUNCT
crl-15738	357	22	:	:	PUNCT
crl-15738	358	1	wadsworth	wadsworth	NOUN
crl-15738	358	2	,	,	PUNCT
crl-15738	358	3	2001	2001	NUM
crl-15738	358	4	):	):	PUNCT
crl-15738	358	5	304–15	304–15	NUM
crl-15738	358	6	;	;	PUNCT
crl-15738	358	7	william	william	PROPN
crl-15738	358	8	l.	l.	PROPN
crl-15738	358	9	neuman	neuman	PROPN
crl-15738	358	10	,	,	PUNCT
crl-15738	358	11	“	"	PUNCT
crl-15738	358	12	content	content	NOUN
crl-15738	358	13	analysis	analysis	NOUN
crl-15738	358	14	,	,	PUNCT
crl-15738	358	15	”	"	PUNCT
crl-15738	358	16	in	in	ADP
crl-15738	358	17	social	social	ADJ
crl-15738	358	18	research	research	NOUN
crl-15738	358	19	methods	method	NOUN
crl-15738	358	20	:	:	PUNCT
crl-15738	358	21	qualitative	qualitative	NOUN
crl-15738	358	22	and	and	CCONJ
crl-15738	358	23	quantitative	quantitative	ADJ
crl-15738	358	24	approaches	approach	NOUN
crl-15738	358	25	,	,	PUNCT
crl-15738	358	26	5th	5th	ADJ
crl-15738	358	27	ed	ed	NOUN
crl-15738	358	28	.	.	PUNCT
crl-15738	359	1	(	(	PUNCT
crl-15738	359	2	boston	boston	PROPN
crl-15738	359	3	:	:	PUNCT
crl-15738	359	4	allyn	allyn	PROPN
crl-15738	359	5	and	and	CCONJ
crl-15738	359	6	bacon	bacon	NOUN
crl-15738	359	7	,	,	PUNCT
crl-15738	359	8	2003	2003	NUM
crl-15738	359	9	)	)	PUNCT
crl-15738	359	10	,	,	PUNCT
crl-15738	359	11	310–19	310–19	NUM
crl-15738	359	12	.	.	PUNCT
crl-15738	360	1	22	22	NUM
crl-15738	360	2	.	.	PUNCT
crl-15738	360	3	durrance	durrance	PROPN
crl-15738	360	4	,	,	PUNCT
crl-15738	360	5	“	"	PUNCT
crl-15738	360	6	the	the	DET
crl-15738	360	7	influence	influence	NOUN
crl-15738	360	8	of	of	ADP
crl-15738	360	9	reference	reference	NOUN
crl-15738	360	10	practices	practice	NOUN
crl-15738	360	11	on	on	ADP
crl-15738	360	12	the	the	DET
crl-15738	360	13	client	client	NOUN
crl-15738	360	14	–	–	PUNCT
crl-15738	360	15	librarian	librarian	ADJ
crl-15738	360	16	relationship	relationship	NOUN
crl-15738	360	17	,	,	PUNCT
crl-15738	360	18	”	"	PUNCT
crl-15738	360	19	college	college	NOUN
crl-15738	360	20	and	and	CCONJ
crl-15738	360	21	research	research	NOUN
crl-15738	360	22	libraries	library	NOUN
crl-15738	360	23	47	47	NUM
crl-15738	360	24	(	(	PUNCT
crl-15738	360	25	jan	jan	PROPN
crl-15738	360	26	.	.	PROPN
crl-15738	360	27	1986	1986	NUM
crl-15738	360	28	):	):	PUNCT
crl-15738	360	29	57–67	57–67	NUM
crl-15738	360	30	;	;	PUNCT
crl-15738	360	31	roma	roma	PROPN
crl-15738	360	32	m.	m.	PROPN
crl-15738	360	33	harris	harris	PROPN
crl-15738	360	34	and	and	CCONJ
crl-15738	360	35	b.	b.	PROPN
crl-15738	360	36	gillian	gillian	PROPN
crl-15738	360	37	mitchell	mitchell	PROPN
crl-15738	360	38	,	,	PUNCT
crl-15738	360	39	“	"	PUNCT
crl-15738	360	40	the	the	DET
crl-15738	360	41	social	social	ADJ
crl-15738	360	42	context	context	NOUN
crl-15738	360	43	of	of	ADP
crl-15738	360	44	reference	reference	NOUN
crl-15738	360	45	work	work	NOUN
crl-15738	360	46	:	:	PUNCT
crl-15738	360	47	assessing	assess	VERB
crl-15738	360	48	the	the	DET
crl-15738	360	49	effects	effect	NOUN
crl-15738	360	50	of	of	ADP
crl-15738	360	51	gender	gender	NOUN
crl-15738	360	52	and	and	CCONJ
crl-15738	360	53	communication	communication	NOUN
crl-15738	360	54	skills	skill	NOUN
crl-15738	360	55	on	on	ADP
crl-15738	360	56	observers	observer	NOUN
crl-15738	360	57	’	'	PUNCT
crl-15738	360	58	judgement	judgement	NOUN
crl-15738	360	59	of	of	ADP
crl-15738	360	60	competence	competence	NOUN
crl-15738	360	61	,	,	PUNCT
crl-15738	360	62	”	"	PUNCT
crl-15738	360	63	library	library	NOUN
crl-15738	360	64	and	and	CCONJ
crl-15738	360	65	information	information	NOUN
crl-15738	360	66	science	science	NOUN
crl-15738	360	67	research	research	NOUN
crl-15738	360	68	8	8	NUM
crl-15738	360	69	(	(	PUNCT
crl-15738	360	70	jan.–mar	jan.–mar	X
crl-15738	360	71	.	.	PUNCT
crl-15738	360	72	1986	1986	NUM
crl-15738	360	73	):	):	PUNCT
crl-15738	360	74	94–99	94–99	NUM
crl-15738	360	75	;	;	PUNCT
crl-15738	360	76	jo	jo	PROPN
crl-15738	360	77	bell	bell	PROPN
crl-15738	360	78	whitlach	whitlach	ADV
crl-15738	360	79	,	,	PUNCT
crl-15738	360	80	the	the	DET
crl-15738	360	81	role	role	NOUN
crl-15738	360	82	of	of	ADP
crl-15738	360	83	the	the	DET
crl-15738	360	84	academic	academic	ADJ
crl-15738	360	85	reference	reference	NOUN
crl-15738	360	86	librarian	librarian	NOUN
crl-15738	360	87	(	(	PUNCT
crl-15738	360	88	new	new	PROPN
crl-15738	360	89	york	york	PROPN
crl-15738	360	90	:	:	PUNCT
crl-15738	360	91	greenwood	greenwood	PROPN
crl-15738	360	92	pr	pr	PROPN
crl-15738	360	93	.	.	PROPN
crl-15738	360	94	,	,	PUNCT
crl-15738	360	95	1990	1990	NUM
crl-15738	360	96	)	)	PUNCT
crl-15738	360	97	;	;	PUNCT
crl-15738	360	98	dewdney	dewdney	NOUN
crl-15738	360	99	and	and	CCONJ
crl-15738	360	100	ross	ross	PROPN
crl-15738	360	101	“	"	PUNCT
crl-15738	360	102	flying	fly	VERB
crl-15738	360	103	a	a	DET
crl-15738	360	104	light	light	NOUN
crl-15738	360	105	aircra	aircra	ADV
crl-15738	360	106	.	.	PUNCT
crl-15738	360	107	”	"	PUNCT
crl-15738	361	1	23	23	NUM
crl-15738	361	2	.	.	PUNCT
crl-15738	362	1	dewdney	dewdney	NOUN
crl-15738	362	2	and	and	CCONJ
crl-15738	362	3	ross	ross	PROPN
crl-15738	362	4	,	,	PUNCT
crl-15738	362	5	“	"	PUNCT
crl-15738	362	6	flying	fly	VERB
crl-15738	362	7	a	a	DET
crl-15738	362	8	light	light	NOUN
crl-15738	362	9	aircra	aircra	ADV
crl-15738	362	10	.	.	PUNCT
crl-15738	362	11	”	"	PUNCT
crl-15738	363	1	24	24	NUM
crl-15738	363	2	.	.	PUNCT
crl-15738	363	3	durrance	durrance	PROPN
crl-15738	363	4	,	,	PUNCT
crl-15738	363	5	“	"	PUNCT
crl-15738	363	6	reference	reference	NOUN
crl-15738	363	7	success	success	NOUN
crl-15738	363	8	.	.	PUNCT
crl-15738	363	9	”	"	PUNCT
crl-15738	364	1	25	25	NUM
crl-15738	364	2	.	.	PUNCT
crl-15738	364	3	ibid	ibid	NOUN
crl-15738	364	4	.	.	PUNCT
crl-15738	365	1	26	26	NUM
crl-15738	365	2	.	.	PUNCT
crl-15738	366	1	julie	julie	PROPN
crl-15738	366	2	m.	m.	PROPN
crl-15738	366	3	chapman	chapman	PROPN
crl-15738	366	4	,	,	PUNCT
crl-15738	366	5	charlcie	charlcie	PROPN
crl-15738	366	6	k.	k.	PROPN
crl-15738	366	7	pe	pe	PROPN
crl-15738	366	8	way	way	PROPN
crl-15738	366	9	,	,	PUNCT
crl-15738	366	10	and	and	CCONJ
crl-15738	366	11	steven	steven	PROPN
crl-15738	366	12	a.	a.	NOUN
crl-15738	366	13	scheuler	scheuler	NOUN
crl-15738	366	14	,	,	PUNCT
crl-15738	366	15	“	"	PUNCT
crl-15738	366	16	teaching	teaching	NOUN
crl-15738	366	17	journal	journal	NOUN
crl-15738	366	18	and	and	CCONJ
crl-15738	366	19	serials	serial	VERB
crl-15738	366	20	information	information	NOUN
crl-15738	366	21	to	to	ADP
crl-15738	366	22	undergraduates	undergraduate	NOUN
crl-15738	366	23	:	:	PUNCT
crl-15738	366	24	challenges	challenge	NOUN
crl-15738	366	25	,	,	PUNCT
crl-15738	366	26	problems	problem	NOUN
crl-15738	366	27	,	,	PUNCT
crl-15738	366	28	and	and	CCONJ
crl-15738	366	29	recommended	recommend	VERB
crl-15738	366	30	instructional	instructional	ADJ
crl-15738	366	31	approaches	approach	NOUN
crl-15738	366	32	,	,	PUNCT
crl-15738	366	33	”	"	PUNCT
crl-15738	366	34	reference	reference	NOUN
crl-15738	366	35	librarian	librarian	NOUN
crl-15738	366	36	79/80	79/80	NUM
crl-15738	366	37	(	(	PUNCT
crl-15738	366	38	2002/2003	2002/2003	NUM
crl-15738	366	39	):	):	PUNCT
crl-15738	366	40	363–82	363–82	NUM
crl-15738	366	41	.	.	X
crl-15738	367	1	27	27	NUM
crl-15738	367	2	.	.	PUNCT
crl-15738	368	1	albert	albert	PROPN
crl-15738	368	2	gore	gore	PROPN
crl-15738	368	3	,	,	PUNCT
crl-15738	368	4	“	"	PUNCT
crl-15738	368	5	infrastructure	infrastructure	NOUN
crl-15738	368	6	for	for	ADP
crl-15738	368	7	the	the	DET
crl-15738	368	8	global	global	ADJ
crl-15738	368	9	village	village	NOUN
crl-15738	368	10	,	,	PUNCT
crl-15738	368	11	”	"	PUNCT
crl-15738	368	12	scientific	scientific	ADJ
crl-15738	368	13	american	american	NOUN
crl-15738	368	14	265	265	NUM
crl-15738	368	15	(	(	PUNCT
crl-15738	368	16	sept	sept	PROPN
crl-15738	368	17	.	.	PROPN
crl-15738	368	18	1991	1991	NUM
crl-15738	368	19	):	):	PUNCT
crl-15738	368	20	151	151	NUM
crl-15738	368	21	.	.	PUNCT
crl-15738	369	1	in	in	ADP
crl-15738	369	2	this	this	DET
crl-15738	369	3	essay	essay	NOUN
crl-15738	369	4	,	,	PUNCT
crl-15738	369	5	gore	gore	PROPN
crl-15738	369	6	deplored	deplore	VERB
crl-15738	369	7	the	the	DET
crl-15738	369	8	barriers	barrier	NOUN
crl-15738	369	9	that	that	PRON
crl-15738	369	10	impeded	impede	VERB
crl-15738	369	11	people	people	NOUN
crl-15738	369	12	’s	’s	PART
crl-15738	369	13	access	access	NOUN
crl-15738	369	14	to	to	ADP
crl-15738	369	15	information	information	NOUN
crl-15738	369	16	:	:	PUNCT
crl-15738	369	17	“	"	PUNCT
crl-15738	369	18	to	to	PART
crl-15738	369	19	realize	realize	VERB
crl-15738	369	20	the	the	DET
crl-15738	369	21	full	full	ADJ
crl-15738	369	22	benefit	benefit	NOUN
crl-15738	369	23	of	of	ADP
crl-15738	369	24	the	the	DET
crl-15738	369	25	information	information	NOUN
crl-15738	369	26	age	age	NOUN
crl-15738	369	27	,	,	PUNCT
crl-15738	369	28	high	high	ADJ
crl-15738	369	29	speed	speed	NOUN
crl-15738	369	30	networks	network	NOUN
crl-15738	369	31	that	that	PRON
crl-15738	369	32	tie	tie	VERB
crl-15738	369	33	together	together	ADV
crl-15738	369	34	millions	million	NOUN
crl-15738	369	35	of	of	ADP
crl-15738	369	36	computers	computer	NOUN
crl-15738	369	37	must	must	AUX
crl-15738	369	38	be	be	AUX
crl-15738	369	39	built	build	VERB
crl-15738	369	40	…	…	PUNCT
crl-15738	369	41	.	.	PUNCT
crl-15738	370	1	our	our	PRON
crl-15738	370	2	current	current	ADJ
crl-15738	370	3	national	national	ADJ
crl-15738	370	4	information	information	NOUN
crl-15738	370	5	policy	policy	NOUN
crl-15738	370	6	resembles	resemble	VERB
crl-15738	370	7	the	the	DET
crl-15738	370	8	worst	bad	ADJ
crl-15738	370	9	aspects	aspect	NOUN
crl-15738	370	10	of	of	ADP
crl-15738	370	11	our	our	PRON
crl-15738	370	12	old	old	ADJ
crl-15738	370	13	agricultural	agricultural	ADJ
crl-15738	370	14	policy	policy	NOUN
crl-15738	370	15	,	,	PUNCT
crl-15738	370	16	which	which	PRON
crl-15738	370	17	le	le	ADP
crl-15738	370	18	grain	grain	NOUN
crl-15738	370	19	ro	ro	X
crl-15738	370	20	ing	e	VERB
crl-15738	370	21	in	in	ADP
crl-15738	370	22	thousands	thousand	NOUN
crl-15738	370	23	of	of	ADP
crl-15738	370	24	storage	storage	NOUN
crl-15738	370	25	silos	silo	NOUN
crl-15738	370	26	while	while	SCONJ
crl-15738	370	27	people	people	NOUN
crl-15738	370	28	were	be	AUX
crl-15738	370	29	starving	starve	VERB
crl-15738	370	30	.	.	PUNCT
crl-15738	371	1	we	we	PRON
crl-15738	371	2	have	have	VERB
crl-15738	371	3	warehouses	warehouse	NOUN
crl-15738	371	4	of	of	ADP
crl-15738	371	5	unused	unused	ADJ
crl-15738	371	6	information	information	NOUN
crl-15738	371	7	ro	ro	X
crl-15738	371	8	ing	ing	PROPN
crl-15738	371	9	.	.	PUNCT
crl-15738	371	10	”	"	PUNCT
crl-15738	372	1	28	28	NUM
crl-15738	372	2	.	.	PUNCT
crl-15738	373	1	hannelore	hannelore	PROPN
crl-15738	373	2	rader	rader	NOUN
crl-15738	373	3	,	,	PUNCT
crl-15738	373	4	“	"	PUNCT
crl-15738	373	5	information	information	NOUN
crl-15738	373	6	literacy	literacy	NOUN
crl-15738	373	7	1973–2002	1973–2002	NUM
crl-15738	373	8	:	:	PUNCT
crl-15738	373	9	a	a	DET
crl-15738	373	10	selected	select	VERB
crl-15738	373	11	literature	literature	NOUN
crl-15738	373	12	review	review	NOUN
crl-15738	373	13	,	,	PUNCT
crl-15738	373	14	”	"	PUNCT
crl-15738	373	15	library	library	NOUN
crl-15738	373	16	trends	trend	NOUN
crl-15738	373	17	51	51	NUM
crl-15738	373	18	(	(	PUNCT
crl-15738	373	19	fall	fall	NOUN
crl-15738	373	20	2002	2002	NUM
crl-15738	373	21	):	):	PUNCT
crl-15738	373	22	242–59	242–59	NUM
crl-15738	373	23	.	.	PUNCT