id	sid	tid	token	lemma	pos
crl-15867	1	1	bracke.indd	bracke.indd	X
crl-15867	1	2	finding	find	VERB
crl-15867	1	3	information	information	NOUN
crl-15867	1	4	in	in	ADP
crl-15867	1	5	a	a	DET
crl-15867	1	6	new	new	ADJ
crl-15867	1	7	landscape	landscape	NOUN
crl-15867	1	8	:	:	PUNCT
crl-15867	1	9	developing	develop	VERB
crl-15867	1	10	new	new	ADJ
crl-15867	1	11	service	service	NOUN
crl-15867	1	12	and	and	CCONJ
crl-15867	1	13	staffing	staffing	NOUN
crl-15867	1	14	models	model	NOUN
crl-15867	1	15	for	for	ADP
crl-15867	1	16	mediated	mediate	VERB
crl-15867	1	17	information	information	NOUN
crl-15867	1	18	services	service	NOUN
crl-15867	1	19	marianne	marianne	PROPN
crl-15867	1	20	stowell	stowell	PROPN
crl-15867	1	21	bracke	bracke	PROPN
crl-15867	1	22	,	,	PUNCT
crl-15867	1	23	michael	michael	PROPN
crl-15867	1	24	brewer	brewer	PROPN
crl-15867	1	25	,	,	PUNCT
crl-15867	1	26	robyn	robyn	PROPN
crl-15867	1	27	huff	huff	PROPN
crl-15867	1	28	-	-	PUNCT
crl-15867	1	29	eibl	eibl	PROPN
crl-15867	1	30	,	,	PUNCT
crl-15867	1	31	daniel	daniel	PROPN
crl-15867	1	32	r.	r.	PROPN
crl-15867	1	33	lee	lee	PROPN
crl-15867	1	34	,	,	PUNCT
crl-15867	1	35	robert	robert	PROPN
crl-15867	1	36	mitchell	mitchell	PROPN
crl-15867	1	37	,	,	PUNCT
crl-15867	1	38	and	and	CCONJ
crl-15867	1	39	michael	michael	PROPN
crl-15867	1	40	ray	ray	PROPN
crl-15867	1	41	in	in	ADP
crl-15867	1	42	response	response	NOUN
crl-15867	1	43	to	to	ADP
crl-15867	1	44	changing	change	VERB
crl-15867	1	45	user	user	NOUN
crl-15867	1	46	behavior	behavior	NOUN
crl-15867	1	47	and	and	CCONJ
crl-15867	1	48	decreased	decrease	VERB
crl-15867	1	49	funding	funding	NOUN
crl-15867	1	50	,	,	PUNCT
crl-15867	1	51	the	the	DET
crl-15867	1	52	university	university	PROPN
crl-15867	1	53	of	of	ADP
crl-15867	1	54	arizona	arizona	PROPN
crl-15867	1	55	library	library	PROPN
crl-15867	1	56	recognized	recognize	VERB
crl-15867	1	57	a	a	DET
crl-15867	1	58	need	need	NOUN
crl-15867	1	59	to	to	PART
crl-15867	1	60	reevaluate	reevaluate	VERB
crl-15867	1	61	how	how	SCONJ
crl-15867	1	62	it	it	PRON
crl-15867	1	63	provided	provide	VERB
crl-15867	1	64	information	information	NOUN
crl-15867	1	65	and	and	CCONJ
crl-15867	1	66	referral	referral	ADJ
crl-15867	1	67	services	service	NOUN
crl-15867	1	68	.	.	PUNCT
crl-15867	2	1	a	a	DET
crl-15867	2	2	project	project	NOUN
crl-15867	2	3	team	team	NOUN
crl-15867	2	4	conducted	conduct	VERB
crl-15867	2	5	action	action	NOUN
crl-15867	2	6	gap	gap	NOUN
crl-15867	2	7	surveys	survey	NOUN
crl-15867	2	8	to	to	PART
crl-15867	2	9	determine	determine	VERB
crl-15867	2	10	customer	customer	NOUN
crl-15867	2	11	satisfaction	satisfaction	NOUN
crl-15867	2	12	,	,	PUNCT
crl-15867	2	13	logged	log	VERB
crl-15867	2	14	questions	question	NOUN
crl-15867	2	15	actually	actually	ADV
crl-15867	2	16	asked	ask	VERB
crl-15867	2	17	to	to	PART
crl-15867	2	18	establish	establish	VERB
crl-15867	2	19	appropriate	appropriate	ADJ
crl-15867	2	20	staffing	staffing	NOUN
crl-15867	2	21	needs	need	NOUN
crl-15867	2	22	,	,	PUNCT
crl-15867	2	23	and	and	CCONJ
crl-15867	2	24	calculated	calculate	VERB
crl-15867	2	25	the	the	DET
crl-15867	2	26	cost	cost	NOUN
crl-15867	2	27	of	of	ADP
crl-15867	2	28	providing	provide	VERB
crl-15867	2	29	these	these	DET
crl-15867	2	30	services	service	NOUN
crl-15867	2	31	.	.	PUNCT
crl-15867	3	1	as	as	ADP
crl-15867	3	2	a	a	DET
crl-15867	3	3	result	result	NOUN
crl-15867	3	4	of	of	ADP
crl-15867	3	5	the	the	DET
crl-15867	3	6	data	datum	NOUN
crl-15867	3	7	gathered	gather	VERB
crl-15867	3	8	,	,	PUNCT
crl-15867	3	9	new	new	ADJ
crl-15867	3	10	service	service	NOUN
crl-15867	3	11	and	and	CCONJ
crl-15867	3	12	staffing	staffing	NOUN
crl-15867	3	13	models	model	NOUN
crl-15867	3	14	were	be	AUX
crl-15867	3	15	implemented	implement	VERB
crl-15867	3	16	that	that	PRON
crl-15867	3	17	reduced	reduce	VERB
crl-15867	3	18	both	both	CCONJ
crl-15867	3	19	the	the	DET
crl-15867	3	20	number	number	NOUN
crl-15867	3	21	of	of	ADP
crl-15867	3	22	service	service	NOUN
crl-15867	3	23	points	point	NOUN
crl-15867	3	24	and	and	CCONJ
crl-15867	3	25	reliance	reliance	NOUN
crl-15867	3	26	on	on	ADP
crl-15867	3	27	professional	professional	ADJ
crl-15867	3	28	staff	staff	NOUN
crl-15867	3	29	without	without	ADP
crl-15867	3	30	a	a	DET
crl-15867	3	31	reduction	reduction	NOUN
crl-15867	3	32	in	in	ADP
crl-15867	3	33	perceived	perceive	VERB
crl-15867	3	34	quality	quality	NOUN
crl-15867	3	35	.	.	PUNCT
crl-15867	4	1	he	he	PRON
crl-15867	4	2	university	university	PROPN
crl-15867	4	3	of	of	ADP
crl-15867	4	4	arizona	arizona	PROPN
crl-15867	4	5	(	(	PUNCT
crl-15867	4	6	ua	ua	NOUN
crl-15867	4	7	)	)	PUNCT
crl-15867	4	8	library	library	NOUN
crl-15867	4	9	serves	serve	VERB
crl-15867	4	10	a	a	DET
crl-15867	4	11	large	large	ADJ
crl-15867	4	12	,	,	PUNCT
crl-15867	4	13	diverse	diverse	ADJ
crl-15867	4	14	campus	campus	NOUN
crl-15867	4	15	population	population	NOUN
crl-15867	4	16	of	of	ADP
crl-15867	4	17	over	over	ADP
crl-15867	4	18	37,000	37,000	NUM
crl-15867	4	19	students	student	NOUN
crl-15867	4	20	and	and	CCONJ
crl-15867	4	21	1,500	1,500	NUM
crl-15867	4	22	faculty	faculty	NOUN
crl-15867	4	23	members	member	NOUN
crl-15867	4	24	.	.	PUNCT
crl-15867	5	1	like	like	ADP
crl-15867	5	2	those	those	PRON
crl-15867	5	3	at	at	ADP
crl-15867	5	4	other	other	ADJ
crl-15867	5	5	colleges	college	NOUN
crl-15867	5	6	and	and	CCONJ
crl-15867	5	7	universities	university	NOUN
crl-15867	5	8	,	,	PUNCT
crl-15867	5	9	these	these	DET
crl-15867	5	10	students	student	NOUN
crl-15867	5	11	,	,	PUNCT
crl-15867	5	12	instructors	instructor	NOUN
crl-15867	5	13	,	,	PUNCT
crl-15867	5	14	and	and	CCONJ
crl-15867	5	15	researchers	researcher	NOUN
crl-15867	5	16	have	have	AUX
crl-15867	5	17	found	find	VERB
crl-15867	5	18	new	new	ADJ
crl-15867	5	19	tools	tool	NOUN
crl-15867	5	20	and	and	CCONJ
crl-15867	5	21	opportunities	opportunity	NOUN
crl-15867	5	22	,	,	PUNCT
crl-15867	5	23	many	many	ADJ
crl-15867	5	24	provided	provide	VERB
crl-15867	5	25	by	by	ADP
crl-15867	5	26	the	the	DET
crl-15867	5	27	library	library	NOUN
crl-15867	5	28	,	,	PUNCT
crl-15867	5	29	for	for	ADP
crl-15867	5	30	meeting	meet	VERB
crl-15867	5	31	their	their	PRON
crl-15867	5	32	information	information	NOUN
crl-15867	5	33	needs	need	NOUN
crl-15867	5	34	.	.	PUNCT
crl-15867	6	1	library	library	NOUN
crl-15867	6	2	use	use	NOUN
crl-15867	6	3	pa	pa	PROPN
crl-15867	6	4	erns	erns	PROPN
crl-15867	6	5	have	have	VERB
crl-15867	6	6	thus	thus	ADV
crl-15867	6	7	shi	shi	PROPN
crl-15867	6	8	ed	ed	NOUN
crl-15867	6	9	,	,	PUNCT
crl-15867	6	10	and	and	CCONJ
crl-15867	6	11	customer	customer	NOUN
crl-15867	6	12	need	need	VERB
crl-15867	6	13	for	for	ADP
crl-15867	6	14	assistance	assistance	NOUN
crl-15867	6	15	from	from	ADP
crl-15867	6	16	reference	reference	NOUN
crl-15867	6	17	and	and	CCONJ
crl-15867	6	18	circulation	circulation	NOUN
crl-15867	6	19	desks	desk	NOUN
crl-15867	6	20	has	have	AUX
crl-15867	6	21	declined	decline	VERB
crl-15867	6	22	.	.	PUNCT
crl-15867	7	1	at	at	ADP
crl-15867	7	2	the	the	DET
crl-15867	7	3	ua	ua	PROPN
crl-15867	7	4	library	library	NOUN
crl-15867	7	5	,	,	PUNCT
crl-15867	7	6	these	these	DET
crl-15867	7	7	changes	change	NOUN
crl-15867	7	8	included	include	VERB
crl-15867	7	9	88	88	NUM
crl-15867	7	10	%	%	NOUN
crl-15867	7	11	fewer	few	ADJ
crl-15867	7	12	arl	arl	PROPN
crl-15867	7	13	-	-	PUNCT
crl-15867	7	14	defined	define	VERB
crl-15867	7	15	reference	reference	NOUN
crl-15867	7	16	transactions	transaction	NOUN
crl-15867	7	17	at	at	ADP
crl-15867	7	18	reference	reference	NOUN
crl-15867	7	19	desks	desk	NOUN
crl-15867	7	20	from	from	ADP
crl-15867	7	21	1991	1991	NUM
crl-15867	7	22	to	to	ADP
crl-15867	7	23	2004	2004	NUM
crl-15867	7	24	,	,	PUNCT
crl-15867	7	25	dropping	drop	VERB
crl-15867	7	26	from	from	ADP
crl-15867	7	27	385,215	385,215	NUM
crl-15867	7	28	transactions	transaction	NOUN
crl-15867	7	29	to	to	ADP
crl-15867	7	30	44,856	44,856	NUM
crl-15867	7	31	.	.	PUNCT
crl-15867	8	1	by	by	ADP
crl-15867	8	2	the	the	DET
crl-15867	8	3	summer	summer	NOUN
crl-15867	8	4	of	of	ADP
crl-15867	8	5	2003	2003	NUM
crl-15867	8	6	,	,	PUNCT
crl-15867	8	7	the	the	DET
crl-15867	8	8	campus	campus	NOUN
crl-15867	8	9	climate	climate	NOUN
crl-15867	8	10	was	be	AUX
crl-15867	8	11	also	also	ADV
crl-15867	8	12	changing	change	VERB
crl-15867	8	13	.	.	PUNCT
crl-15867	9	1	because	because	SCONJ
crl-15867	9	2	of	of	ADP
crl-15867	9	3	decreases	decrease	NOUN
crl-15867	9	4	in	in	ADP
crl-15867	9	5	state	state	NOUN
crl-15867	9	6	funding	funding	NOUN
crl-15867	9	7	,	,	PUNCT
crl-15867	9	8	the	the	DET
crl-15867	9	9	campus	campus	NOUN
crl-15867	9	10	was	be	AUX
crl-15867	9	11	forced	force	VERB
crl-15867	9	12	to	to	PART
crl-15867	9	13	operate	operate	VERB
crl-15867	9	14	on	on	ADP
crl-15867	9	15	a	a	DET
crl-15867	9	16	significantly	significantly	ADV
crl-15867	9	17	smaller	small	ADJ
crl-15867	9	18	budget	budget	NOUN
crl-15867	9	19	.	.	PUNCT
crl-15867	10	1	all	all	DET
crl-15867	10	2	departments	department	NOUN
crl-15867	10	3	,	,	PUNCT
crl-15867	10	4	including	include	VERB
crl-15867	10	5	the	the	DET
crl-15867	10	6	library	library	NOUN
crl-15867	10	7	,	,	PUNCT
crl-15867	10	8	were	be	AUX
crl-15867	10	9	competing	compete	VERB
crl-15867	10	10	for	for	ADP
crl-15867	10	11	a	a	DET
crl-15867	10	12	share	share	NOUN
crl-15867	10	13	of	of	ADP
crl-15867	10	14	limited	limited	ADJ
crl-15867	10	15	resources	resource	NOUN
crl-15867	10	16	.	.	PUNCT
crl-15867	11	1	the	the	DET
crl-15867	11	2	state	state	NOUN
crl-15867	11	3	and	and	CCONJ
crl-15867	11	4	marianne	marianne	PROPN
crl-15867	11	5	stowell	stowell	PROPN
crl-15867	11	6	bracke	bracke	PROPN
crl-15867	11	7	is	be	AUX
crl-15867	11	8	an	an	DET
crl-15867	11	9	agricultural	agricultural	ADJ
crl-15867	11	10	sciences	sciences	PROPN
crl-15867	11	11	information	information	NOUN
crl-15867	11	12	specialist	specialist	NOUN
crl-15867	11	13	&	&	CCONJ
crl-15867	11	14	associate	associate	PROPN
crl-15867	11	15	professor	professor	NOUN
crl-15867	11	16	of	of	ADP
crl-15867	11	17	library	library	PROPN
crl-15867	11	18	science	science	NOUN
crl-15867	11	19	at	at	ADP
crl-15867	11	20	purdue	purdue	PROPN
crl-15867	11	21	university	university	NOUN
crl-15867	11	22	;	;	PUNCT
crl-15867	11	23	e	e	X
crl-15867	11	24	-	-	NOUN
crl-15867	11	25	mail	mail	NOUN
crl-15867	11	26	:	:	PUNCT
crl-15867	12	1	mbracke@purdue.edu	mbracke@purdue.edu	X
crl-15867	12	2	.	.	PUNCT
crl-15867	13	1	michael	michael	PROPN
crl-15867	13	2	brewer	brewer	PROPN
crl-15867	13	3	is	be	AUX
crl-15867	13	4	humanities	humanity	NOUN
crl-15867	13	5	librarian	librarian	NOUN
crl-15867	13	6	at	at	ADP
crl-15867	13	7	the	the	DET
crl-15867	13	8	university	university	PROPN
crl-15867	13	9	of	of	ADP
crl-15867	13	10	arizona	arizona	PROPN
crl-15867	13	11	;	;	PUNCT
crl-15867	13	12	e	e	X
crl-15867	13	13	-	-	NOUN
crl-15867	13	14	mail	mail	NOUN
crl-15867	13	15	:	:	PUNCT
crl-15867	13	16	brewerm@u.library.arizona.edu	brewerm@u.library.arizona.edu	PROPN
crl-15867	13	17	.	.	PUNCT
crl-15867	14	1	robyn	robyn	PROPN
crl-15867	14	2	huff	huff	PROPN
crl-15867	14	3	-	-	PUNCT
crl-15867	14	4	eibl	eibl	PROPN
crl-15867	14	5	is	be	AUX
crl-15867	14	6	team	team	NOUN
crl-15867	14	7	leader	leader	NOUN
crl-15867	14	8	for	for	ADP
crl-15867	14	9	the	the	DET
crl-15867	14	10	materials	material	NOUN
crl-15867	14	11	access	access	NOUN
crl-15867	14	12	team	team	NOUN
crl-15867	14	13	at	at	ADP
crl-15867	14	14	the	the	DET
crl-15867	14	15	university	university	PROPN
crl-15867	14	16	of	of	ADP
crl-15867	14	17	arizona	arizona	PROPN
crl-15867	14	18	;	;	PUNCT
crl-15867	14	19	e	e	X
crl-15867	14	20	-	-	NOUN
crl-15867	14	21	mail	mail	NOUN
crl-15867	14	22	:	:	PUNCT
crl-15867	14	23	huffr@u.library.arizona.edu	huffr@u.library.arizona.edu	X
crl-15867	14	24	.	.	PUNCT
crl-15867	15	1	daniel	daniel	PROPN
crl-15867	15	2	r.	r.	PROPN
crl-15867	15	3	lee	lee	PROPN
crl-15867	15	4	is	be	AUX
crl-15867	15	5	interim	interim	ADJ
crl-15867	15	6	team	team	NOUN
crl-15867	15	7	leader	leader	NOUN
crl-15867	15	8	for	for	ADP
crl-15867	15	9	the	the	DET
crl-15867	15	10	undergraduate	undergraduate	NOUN
crl-15867	15	11	services	service	NOUN
crl-15867	15	12	team	team	NOUN
crl-15867	15	13	at	at	ADP
crl-15867	15	14	the	the	DET
crl-15867	15	15	university	university	PROPN
crl-15867	15	16	of	of	ADP
crl-15867	15	17	arizona	arizona	PROPN
crl-15867	15	18	;	;	PUNCT
crl-15867	15	19	e	e	X
crl-15867	15	20	-	-	NOUN
crl-15867	15	21	mail	mail	NOUN
crl-15867	15	22	:	:	PUNCT
crl-15867	15	23	leed@u	leed@u	ADJ
crl-15867	15	24	.	.	PUNCT
crl-15867	16	1	library.arizona.edu	library.arizona.edu	PROPN
crl-15867	16	2	.	.	PUNCT
crl-15867	17	1	robert	robert	PROPN
crl-15867	17	2	mitchell	mitchell	PROPN
crl-15867	17	3	is	be	AUX
crl-15867	17	4	undergraduate	undergraduate	ADJ
crl-15867	17	5	services	service	NOUN
crl-15867	17	6	librarian	librarian	NOUN
crl-15867	17	7	at	at	ADP
crl-15867	17	8	the	the	DET
crl-15867	17	9	university	university	PROPN
crl-15867	17	10	of	of	ADP
crl-15867	17	11	arizona	arizona	PROPN
crl-15867	17	12	;	;	PUNCT
crl-15867	17	13	email	email	NOUN
crl-15867	17	14	:	:	PUNCT
crl-15867	17	15	mitchellr@u.library.arizona.edu	mitchellr@u.library.arizona.edu	PROPN
crl-15867	17	16	.	.	PUNCT
crl-15867	18	1	michael	michael	PROPN
crl-15867	18	2	ray	ray	PROPN
crl-15867	18	3	is	be	AUX
crl-15867	18	4	assistant	assistant	ADJ
crl-15867	18	5	to	to	ADP
crl-15867	18	6	the	the	DET
crl-15867	18	7	dean	dean	NOUN
crl-15867	18	8	at	at	ADP
crl-15867	18	9	the	the	DET
crl-15867	18	10	university	university	PROPN
crl-15867	18	11	of	of	ADP
crl-15867	18	12	arizona	arizona	PROPN
crl-15867	18	13	;	;	PUNCT
crl-15867	18	14	e	e	X
crl-15867	18	15	-	-	NOUN
crl-15867	18	16	mail	mail	NOUN
crl-15867	18	17	:	:	PUNCT
crl-15867	18	18	raym@u.library.arizona.edu	raym@u.library.arizona.edu	NOUN
crl-15867	18	19	.	.	PUNCT
crl-15867	19	1	248	248	NUM
crl-15867	19	2	mailto:raym@u.library.arizona.edu	mailto:raym@u.library.arizona.edu	PROPN
crl-15867	19	3	mailto:mitchellr@u.library.arizona.edu	mailto:mitchellr@u.library.arizona.edu	NOUN
crl-15867	19	4	http	http	ADJ
crl-15867	19	5	:	:	PUNCT
crl-15867	19	6	library.arizona.edu	library.arizona.edu	PROPN
crl-15867	19	7	mailto:huffr@u.library.arizona.edu	mailto:huffr@u.library.arizona.edu	NOUN
crl-15867	19	8	mailto:brewerm@u.library.arizona.edu	mailto:brewerm@u.library.arizona.edu	NOUN
crl-15867	19	9	mailto:mbracke@purdue.edu	mailto:mbracke@purdue.edu	AUX
crl-15867	19	10	finding	find	VERB
crl-15867	19	11	information	information	NOUN
crl-15867	19	12	in	in	ADP
crl-15867	19	13	a	a	DET
crl-15867	19	14	new	new	ADJ
crl-15867	19	15	landscape	landscape	NOUN
crl-15867	19	16	249	249	NUM
crl-15867	19	17	university	university	NOUN
crl-15867	19	18	budget	budget	NOUN
crl-15867	19	19	situation	situation	NOUN
crl-15867	19	20	resulted	result	VERB
crl-15867	19	21	in	in	ADP
crl-15867	19	22	the	the	DET
crl-15867	19	23	loss	loss	NOUN
crl-15867	19	24	of	of	ADP
crl-15867	19	25	6	6	NUM
crl-15867	19	26	positions	position	NOUN
crl-15867	19	27	(	(	PUNCT
crl-15867	19	28	4	4	NUM
crl-15867	19	29	librarians	librarian	NOUN
crl-15867	19	30	,	,	PUNCT
crl-15867	19	31	2	2	NUM
crl-15867	19	32	paraprofessionals	paraprofessional	NOUN
crl-15867	19	33	)	)	PUNCT
crl-15867	19	34	in	in	ADP
crl-15867	19	35	the	the	DET
crl-15867	19	36	library	library	NOUN
crl-15867	19	37	in	in	ADP
crl-15867	19	38	2003	2003	NUM
crl-15867	19	39	and	and	CCONJ
crl-15867	19	40	the	the	DET
crl-15867	19	41	potential	potential	NOUN
crl-15867	19	42	for	for	ADP
crl-15867	19	43	further	further	ADJ
crl-15867	19	44	cuts	cut	NOUN
crl-15867	19	45	.	.	PUNCT
crl-15867	20	1	the	the	DET
crl-15867	20	2	library	library	NOUN
crl-15867	20	3	staff	staff	NOUN
crl-15867	20	4	had	have	VERB
crl-15867	20	5	to	to	PART
crl-15867	20	6	rethink	rethink	VERB
crl-15867	20	7	how	how	SCONJ
crl-15867	20	8	it	it	PRON
crl-15867	20	9	provided	provide	VERB
crl-15867	20	10	services	service	NOUN
crl-15867	20	11	,	,	PUNCT
crl-15867	20	12	including	include	VERB
crl-15867	20	13	the	the	DET
crl-15867	20	14	information	information	NOUN
crl-15867	20	15	and	and	CCONJ
crl-15867	20	16	referral	referral	ADJ
crl-15867	20	17	help	help	NOUN
crl-15867	20	18	provided	provide	VERB
crl-15867	20	19	at	at	ADP
crl-15867	20	20	service	service	NOUN
crl-15867	20	21	desks	desk	NOUN
crl-15867	20	22	,	,	PUNCT
crl-15867	20	23	to	to	PART
crl-15867	20	24	stay	stay	VERB
crl-15867	20	25	within	within	ADP
crl-15867	20	26	its	its	PRON
crl-15867	20	27	budget	budget	NOUN
crl-15867	20	28	while	while	SCONJ
crl-15867	20	29	still	still	ADV
crl-15867	20	30	meeting	meet	VERB
crl-15867	20	31	customer	customer	NOUN
crl-15867	20	32	need	need	NOUN
crl-15867	20	33	.	.	PUNCT
crl-15867	21	1	it	it	PRON
crl-15867	21	2	was	be	AUX
crl-15867	21	3	clearly	clearly	ADV
crl-15867	21	4	time	time	NOUN
crl-15867	21	5	to	to	PART
crl-15867	21	6	change	change	VERB
crl-15867	21	7	operations	operation	NOUN
crl-15867	21	8	to	to	PART
crl-15867	21	9	meet	meet	VERB
crl-15867	21	10	changing	change	VERB
crl-15867	21	11	needs	need	NOUN
crl-15867	21	12	.	.	PUNCT
crl-15867	22	1	to	to	PART
crl-15867	22	2	determine	determine	VERB
crl-15867	22	3	what	what	PRON
crl-15867	22	4	changes	change	NOUN
crl-15867	22	5	were	be	AUX
crl-15867	22	6	needed	need	VERB
crl-15867	22	7	,	,	PUNCT
crl-15867	22	8	a	a	DET
crl-15867	22	9	process	process	NOUN
crl-15867	22	10	improvement	improvement	NOUN
crl-15867	22	11	project	project	NOUN
crl-15867	22	12	team	team	NOUN
crl-15867	22	13	was	be	AUX
crl-15867	22	14	formed	form	VERB
crl-15867	22	15	in	in	ADP
crl-15867	22	16	fall	fall	NOUN
crl-15867	22	17	2003	2003	NUM
crl-15867	22	18	through	through	ADP
crl-15867	22	19	the	the	DET
crl-15867	22	20	library	library	NOUN
crl-15867	22	21	’s	’s	PART
crl-15867	22	22	strategic	strategic	ADJ
crl-15867	22	23	planning	planning	NOUN
crl-15867	22	24	process	process	NOUN
crl-15867	22	25	.	.	PUNCT
crl-15867	23	1	this	this	DET
crl-15867	23	2	project	project	NOUN
crl-15867	23	3	team	team	NOUN
crl-15867	23	4	comprised	comprise	VERB
crl-15867	23	5	3	3	NUM
crl-15867	23	6	librarians	librarian	NOUN
crl-15867	23	7	involved	involve	VERB
crl-15867	23	8	in	in	ADP
crl-15867	23	9	providing	provide	VERB
crl-15867	23	10	information	information	NOUN
crl-15867	23	11	and	and	CCONJ
crl-15867	23	12	referral	referral	NOUN
crl-15867	23	13	service	service	NOUN
crl-15867	23	14	,	,	PUNCT
crl-15867	23	15	the	the	DET
crl-15867	23	16	team	team	NOUN
crl-15867	23	17	leader	leader	NOUN
crl-15867	23	18	from	from	ADP
crl-15867	23	19	the	the	DET
crl-15867	23	20	materials	material	NOUN
crl-15867	23	21	access	access	NOUN
crl-15867	23	22	team	team	NOUN
crl-15867	23	23	,	,	PUNCT
crl-15867	23	24	and	and	CCONJ
crl-15867	23	25	the	the	DET
crl-15867	23	26	interim	interim	ADJ
crl-15867	23	27	team	team	NOUN
crl-15867	23	28	leader	leader	NOUN
crl-15867	23	29	of	of	ADP
crl-15867	23	30	the	the	DET
crl-15867	23	31	undergraduate	undergraduate	PROPN
crl-15867	23	32	services	service	NOUN
crl-15867	23	33	team	team	NOUN
crl-15867	23	34	.	.	PUNCT
crl-15867	24	1	this	this	DET
crl-15867	24	2	last	last	ADJ
crl-15867	24	3	team	team	NOUN
crl-15867	24	4	also	also	ADV
crl-15867	24	5	manages	manage	VERB
crl-15867	24	6	the	the	DET
crl-15867	24	7	information	information	NOUN
crl-15867	24	8	commons	common	NOUN
crl-15867	24	9	.	.	PUNCT
crl-15867	25	1	in	in	ADP
crl-15867	25	2	addition	addition	NOUN
crl-15867	25	3	,	,	PUNCT
crl-15867	25	4	the	the	DET
crl-15867	25	5	team	team	NOUN
crl-15867	25	6	was	be	AUX
crl-15867	25	7	staffed	staff	VERB
crl-15867	25	8	with	with	ADP
crl-15867	25	9	an	an	DET
crl-15867	25	10	organization	organization	NOUN
crl-15867	25	11	development	development	NOUN
crl-15867	25	12	and	and	CCONJ
crl-15867	25	13	human	human	ADJ
crl-15867	25	14	resources	resource	NOUN
crl-15867	25	15	(	(	PUNCT
crl-15867	25	16	od	od	NOUN
crl-15867	25	17	/	/	SYM
crl-15867	25	18	hr	hr	NOUN
crl-15867	25	19	)	)	PUNCT
crl-15867	25	20	professional	professional	NOUN
crl-15867	25	21	with	with	ADP
crl-15867	25	22	extensive	extensive	ADJ
crl-15867	25	23	experience	experience	NOUN
crl-15867	25	24	in	in	ADP
crl-15867	25	25	process	process	NOUN
crl-15867	25	26	improvement	improvement	NOUN
crl-15867	25	27	.	.	PUNCT
crl-15867	26	1	the	the	DET
crl-15867	26	2	team	team	NOUN
crl-15867	26	3	named	name	VERB
crl-15867	26	4	itself	itself	PRON
crl-15867	26	5	“	"	PUNCT
crl-15867	26	6	finding	find	VERB
crl-15867	26	7	information	information	NOUN
crl-15867	26	8	in	in	ADP
crl-15867	26	9	a	a	DET
crl-15867	26	10	new	new	ADJ
crl-15867	26	11	landscape	landscape	NOUN
crl-15867	26	12	,	,	PUNCT
crl-15867	26	13	”	"	PUNCT
crl-15867	26	14	or	or	CCONJ
crl-15867	26	15	finl	finl	NOUN
crl-15867	26	16	.	.	PUNCT
crl-15867	27	1	it	it	PRON
crl-15867	27	2	was	be	AUX
crl-15867	27	3	charged	charge	VERB
crl-15867	27	4	with	with	ADP
crl-15867	27	5	analyzing	analyze	VERB
crl-15867	27	6	and	and	CCONJ
crl-15867	27	7	improving	improve	VERB
crl-15867	27	8	the	the	DET
crl-15867	27	9	effectiveness	effectiveness	NOUN
crl-15867	27	10	and	and	CCONJ
crl-15867	27	11	cost	cost	NOUN
crl-15867	27	12	-	-	PUNCT
crl-15867	27	13	effectiveness	effectiveness	NOUN
crl-15867	27	14	of	of	ADP
crl-15867	27	15	the	the	DET
crl-15867	27	16	library	library	NOUN
crl-15867	27	17	’s	’s	PART
crl-15867	27	18	information	information	NOUN
crl-15867	27	19	and	and	CCONJ
crl-15867	27	20	referral	referral	NOUN
crl-15867	27	21	processes	process	NOUN
crl-15867	27	22	wherever	wherever	SCONJ
crl-15867	27	23	they	they	PRON
crl-15867	27	24	took	take	VERB
crl-15867	27	25	place	place	NOUN
crl-15867	27	26	throughout	throughout	ADP
crl-15867	27	27	the	the	DET
crl-15867	27	28	library	library	NOUN
crl-15867	27	29	(	(	PUNCT
crl-15867	27	30	including	include	VERB
crl-15867	27	31	the	the	DET
crl-15867	27	32	main	main	ADJ
crl-15867	27	33	library	library	NOUN
crl-15867	27	34	,	,	PUNCT
crl-15867	27	35	science	science	NOUN
crl-15867	27	36	-	-	PUNCT
crl-15867	27	37	engineering	engineering	NOUN
crl-15867	27	38	library	library	NOUN
crl-15867	27	39	,	,	PUNCT
crl-15867	27	40	fine	fine	ADJ
crl-15867	27	41	arts	art	NOUN
crl-15867	27	42	library	library	NOUN
crl-15867	27	43	,	,	PUNCT
crl-15867	27	44	and	and	CCONJ
crl-15867	27	45	the	the	DET
crl-15867	27	46	special	special	ADJ
crl-15867	27	47	collections	collection	NOUN
crl-15867	27	48	)	)	PUNCT
crl-15867	27	49	.	.	PUNCT
crl-15867	28	1	it	it	PRON
crl-15867	28	2	would	would	AUX
crl-15867	28	3	develop	develop	VERB
crl-15867	28	4	criteria	criterion	NOUN
crl-15867	28	5	for	for	ADP
crl-15867	28	6	measuring	measure	VERB
crl-15867	28	7	and	and	CCONJ
crl-15867	28	8	assessing	assess	VERB
crl-15867	28	9	information	information	NOUN
crl-15867	28	10	and	and	CCONJ
crl-15867	28	11	referral	referral	NOUN
crl-15867	28	12	services	service	NOUN
crl-15867	28	13	and	and	CCONJ
crl-15867	28	14	a	a	DET
crl-15867	28	15	system	system	NOUN
crl-15867	28	16	for	for	ADP
crl-15867	28	17	ongoing	ongoing	ADJ
crl-15867	28	18	assessment	assessment	NOUN
crl-15867	28	19	resulting	result	VERB
crl-15867	28	20	from	from	ADP
crl-15867	28	21	these	these	DET
crl-15867	28	22	processes	process	NOUN
crl-15867	28	23	,	,	PUNCT
crl-15867	28	24	including	include	VERB
crl-15867	28	25	those	those	PRON
crl-15867	28	26	at	at	ADP
crl-15867	28	27	the	the	DET
crl-15867	28	28	large	large	ADJ
crl-15867	28	29	information	information	NOUN
crl-15867	28	30	commons	common	NOUN
crl-15867	28	31	in	in	ADP
crl-15867	28	32	the	the	DET
crl-15867	28	33	main	main	ADJ
crl-15867	28	34	library	library	NOUN
crl-15867	28	35	,	,	PUNCT
crl-15867	28	36	branch	branch	NOUN
crl-15867	28	37	library	library	NOUN
crl-15867	28	38	reference	reference	NOUN
crl-15867	28	39	desks	desk	NOUN
crl-15867	28	40	,	,	PUNCT
crl-15867	28	41	information	information	NOUN
crl-15867	28	42	and	and	CCONJ
crl-15867	28	43	referral	referral	NOUN
crl-15867	28	44	service	service	NOUN
crl-15867	28	45	provided	provide	VERB
crl-15867	28	46	at	at	ADP
crl-15867	28	47	circulation	circulation	NOUN
crl-15867	28	48	service	service	NOUN
crl-15867	28	49	points	point	NOUN
crl-15867	28	50	,	,	PUNCT
crl-15867	28	51	as	as	ADV
crl-15867	28	52	well	well	ADV
crl-15867	28	53	as	as	ADP
crl-15867	28	54	chat	chat	PROPN
crl-15867	28	55	reference	reference	NOUN
crl-15867	28	56	,	,	PUNCT
crl-15867	28	57	email	email	NOUN
crl-15867	28	58	reference	reference	NOUN
crl-15867	28	59	,	,	PUNCT
crl-15867	28	60	referrals	referral	NOUN
crl-15867	28	61	,	,	PUNCT
crl-15867	28	62	and	and	CCONJ
crl-15867	28	63	in	in	ADP
crl-15867	28	64	-	-	PUNCT
crl-15867	28	65	depth	depth	NOUN
crl-15867	28	66	consultation	consultation	NOUN
crl-15867	28	67	.	.	PUNCT
crl-15867	29	1	in	in	ADP
crl-15867	29	2	addition	addition	NOUN
crl-15867	29	3	,	,	PUNCT
crl-15867	29	4	the	the	DET
crl-15867	29	5	project	project	NOUN
crl-15867	29	6	team	team	NOUN
crl-15867	29	7	was	be	AUX
crl-15867	29	8	charged	charge	VERB
crl-15867	29	9	with	with	ADP
crl-15867	29	10	assessing	assess	VERB
crl-15867	29	11	the	the	DET
crl-15867	29	12	current	current	ADJ
crl-15867	29	13	model	model	NOUN
crl-15867	29	14	against	against	ADP
crl-15867	29	15	the	the	DET
crl-15867	29	16	criteria	criterion	NOUN
crl-15867	29	17	developed	develop	VERB
crl-15867	29	18	,	,	PUNCT
crl-15867	29	19	reformulating	reformulate	VERB
crl-15867	29	20	the	the	DET
crl-15867	29	21	current	current	ADJ
crl-15867	29	22	model	model	NOUN
crl-15867	29	23	to	to	PART
crl-15867	29	24	make	make	VERB
crl-15867	29	25	it	it	PRON
crl-15867	29	26	more	more	ADV
crl-15867	29	27	effective	effective	ADJ
crl-15867	29	28	and	and	CCONJ
crl-15867	29	29	less	less	ADV
crl-15867	29	30	costly	costly	ADJ
crl-15867	29	31	,	,	PUNCT
crl-15867	29	32	and	and	CCONJ
crl-15867	29	33	developing	develop	VERB
crl-15867	29	34	a	a	DET
crl-15867	29	35	plan	plan	NOUN
crl-15867	29	36	for	for	ADP
crl-15867	29	37	an	an	DET
crl-15867	29	38	ongoing	ongoing	ADJ
crl-15867	29	39	comprehensive	comprehensive	ADJ
crl-15867	29	40	model	model	NOUN
crl-15867	29	41	for	for	ADP
crl-15867	29	42	information	information	NOUN
crl-15867	29	43	and	and	CCONJ
crl-15867	29	44	referral	referral	ADJ
crl-15867	29	45	services	service	NOUN
crl-15867	29	46	.	.	PUNCT
crl-15867	30	1	many	many	ADJ
crl-15867	30	2	questions	question	NOUN
crl-15867	30	3	needed	need	VERB
crl-15867	30	4	answers	answer	NOUN
crl-15867	30	5	.	.	PUNCT
crl-15867	31	1	to	to	PART
crl-15867	31	2	determine	determine	VERB
crl-15867	31	3	the	the	DET
crl-15867	31	4	value	value	NOUN
crl-15867	31	5	of	of	ADP
crl-15867	31	6	services	service	NOUN
crl-15867	31	7	provided	provide	VERB
crl-15867	31	8	to	to	ADP
crl-15867	31	9	customers	customer	NOUN
crl-15867	31	10	,	,	PUNCT
crl-15867	31	11	measures	measure	NOUN
crl-15867	31	12	of	of	ADP
crl-15867	31	13	accuracy	accuracy	NOUN
crl-15867	31	14	,	,	PUNCT
crl-15867	31	15	availability	availability	NOUN
crl-15867	31	16	,	,	PUNCT
crl-15867	31	17	approachability	approachability	NOUN
crl-15867	31	18	,	,	PUNCT
crl-15867	31	19	and	and	CCONJ
crl-15867	31	20	customer	customer	NOUN
crl-15867	31	21	satisfaction	satisfaction	NOUN
crl-15867	31	22	were	be	AUX
crl-15867	31	23	needed	need	VERB
crl-15867	31	24	,	,	PUNCT
crl-15867	31	25	as	as	ADV
crl-15867	31	26	well	well	ADV
crl-15867	31	27	as	as	ADP
crl-15867	31	28	the	the	DET
crl-15867	31	29	level	level	NOUN
crl-15867	31	30	of	of	ADP
crl-15867	31	31	customer	customer	NOUN
crl-15867	31	32	self	self	NOUN
crl-15867	31	33	-	-	PUNCT
crl-15867	31	34	sufficiency	sufficiency	NOUN
crl-15867	31	35	resulting	result	VERB
crl-15867	31	36	from	from	ADP
crl-15867	31	37	the	the	DET
crl-15867	31	38	services	service	NOUN
crl-15867	31	39	.	.	PUNCT
crl-15867	32	1	other	other	ADJ
crl-15867	32	2	unknowns	unknown	NOUN
crl-15867	32	3	included	include	VERB
crl-15867	32	4	the	the	DET
crl-15867	32	5	appropriateness	appropriateness	NOUN
crl-15867	32	6	of	of	ADP
crl-15867	32	7	referrals	referral	NOUN
crl-15867	32	8	from	from	ADP
crl-15867	32	9	the	the	DET
crl-15867	32	10	service	service	NOUN
crl-15867	32	11	desks	desk	NOUN
crl-15867	32	12	to	to	PART
crl-15867	32	13	subject	subject	VERB
crl-15867	32	14	and	and	CCONJ
crl-15867	32	15	service	service	NOUN
crl-15867	32	16	specialists	specialist	NOUN
crl-15867	32	17	and	and	CCONJ
crl-15867	32	18	the	the	DET
crl-15867	32	19	timeliness	timeliness	NOUN
crl-15867	32	20	of	of	ADP
crl-15867	32	21	responses	response	NOUN
crl-15867	32	22	to	to	ADP
crl-15867	32	23	referrals	referral	NOUN
crl-15867	32	24	.	.	PUNCT
crl-15867	33	1	finally	finally	ADV
crl-15867	33	2	,	,	PUNCT
crl-15867	33	3	the	the	DET
crl-15867	33	4	library	library	NOUN
crl-15867	33	5	had	have	AUX
crl-15867	33	6	not	not	PART
crl-15867	33	7	assessed	assess	VERB
crl-15867	33	8	the	the	DET
crl-15867	33	9	existing	exist	VERB
crl-15867	33	10	model	model	NOUN
crl-15867	33	11	of	of	ADP
crl-15867	33	12	information	information	NOUN
crl-15867	33	13	and	and	CCONJ
crl-15867	33	14	referral	referral	NOUN
crl-15867	33	15	to	to	PART
crl-15867	33	16	determine	determine	VERB
crl-15867	33	17	if	if	SCONJ
crl-15867	33	18	it	it	PRON
crl-15867	33	19	made	make	VERB
crl-15867	33	20	the	the	DET
crl-15867	33	21	most	most	ADV
crl-15867	33	22	cost	cost	NOUN
crl-15867	33	23	-	-	PUNCT
crl-15867	33	24	effective	effective	ADJ
crl-15867	33	25	use	use	NOUN
crl-15867	33	26	of	of	ADP
crl-15867	33	27	staff	staff	NOUN
crl-15867	33	28	.	.	PUNCT
crl-15867	34	1	or	or	CCONJ
crl-15867	34	2	were	be	AUX
crl-15867	34	3	there	there	PRON
crl-15867	34	4	cost	cost	VERB
crl-15867	34	5	savings	saving	NOUN
crl-15867	34	6	to	to	PART
crl-15867	34	7	be	be	AUX
crl-15867	34	8	gleaned	glean	VERB
crl-15867	34	9	by	by	ADP
crl-15867	34	10	improving	improve	VERB
crl-15867	34	11	the	the	DET
crl-15867	34	12	existing	exist	VERB
crl-15867	34	13	processes	process	NOUN
crl-15867	34	14	?	?	PUNCT
crl-15867	35	1	the	the	DET
crl-15867	35	2	latest	late	ADJ
crl-15867	35	3	budget	budget	NOUN
crl-15867	35	4	cuts	cut	NOUN
crl-15867	35	5	had	have	AUX
crl-15867	35	6	resulted	result	VERB
crl-15867	35	7	in	in	ADP
crl-15867	35	8	the	the	DET
crl-15867	35	9	loss	loss	NOUN
crl-15867	35	10	of	of	ADP
crl-15867	35	11	librarian	librarian	ADJ
crl-15867	35	12	and	and	CCONJ
crl-15867	35	13	staff	staff	NOUN
crl-15867	35	14	positions	position	NOUN
crl-15867	35	15	.	.	PUNCT
crl-15867	36	1	the	the	DET
crl-15867	36	2	library	library	NOUN
crl-15867	36	3	needed	need	VERB
crl-15867	36	4	to	to	PART
crl-15867	36	5	allocate	allocate	VERB
crl-15867	36	6	its	its	PRON
crl-15867	36	7	staff	staff	NOUN
crl-15867	36	8	judiciously	judiciously	ADV
crl-15867	36	9	and	and	CCONJ
crl-15867	36	10	find	find	VERB
crl-15867	36	11	staff	staff	NOUN
crl-15867	36	12	savings	saving	NOUN
crl-15867	36	13	wherever	wherever	SCONJ
crl-15867	36	14	possible	possible	ADJ
crl-15867	36	15	while	while	SCONJ
crl-15867	36	16	providing	provide	VERB
crl-15867	36	17	the	the	DET
crl-15867	36	18	quality	quality	NOUN
crl-15867	36	19	of	of	ADP
crl-15867	36	20	service	service	NOUN
crl-15867	36	21	needed	need	VERB
crl-15867	36	22	by	by	ADP
crl-15867	36	23	customers	customer	NOUN
crl-15867	36	24	.	.	PUNCT
crl-15867	37	1	background	background	NOUN
crl-15867	37	2	in	in	ADP
crl-15867	37	3	response	response	NOUN
crl-15867	37	4	to	to	ADP
crl-15867	37	5	customer	customer	NOUN
crl-15867	37	6	need	need	NOUN
crl-15867	37	7	,	,	PUNCT
crl-15867	37	8	the	the	DET
crl-15867	37	9	library	library	NOUN
crl-15867	37	10	opened	open	VERB
crl-15867	37	11	the	the	DET
crl-15867	37	12	information	information	NOUN
crl-15867	37	13	commons	common	NOUN
crl-15867	37	14	(	(	PUNCT
crl-15867	37	15	ic	ic	NUM
crl-15867	37	16	)	)	PUNCT
crl-15867	37	17	in	in	ADP
crl-15867	37	18	the	the	DET
crl-15867	37	19	main	main	ADJ
crl-15867	37	20	library	library	NOUN
crl-15867	37	21	in	in	ADP
crl-15867	37	22	january	january	PROPN
crl-15867	37	23	2002	2002	NUM
crl-15867	37	24	.	.	PUNCT
crl-15867	38	1	the	the	DET
crl-15867	38	2	ic	ic	PROPN
crl-15867	38	3	is	be	AUX
crl-15867	38	4	a	a	DET
crl-15867	38	5	spacious	spacious	ADJ
crl-15867	38	6	,	,	PUNCT
crl-15867	38	7	mixed	mixed	ADJ
crl-15867	38	8	-	-	PUNCT
crl-15867	38	9	use	use	NOUN
crl-15867	38	10	area	area	NOUN
crl-15867	38	11	containing	contain	VERB
crl-15867	38	12	over	over	ADP
crl-15867	38	13	250	250	NUM
crl-15867	38	14	computers	computer	NOUN
crl-15867	38	15	with	with	ADP
crl-15867	38	16	access	access	NOUN
crl-15867	38	17	to	to	ADP
crl-15867	38	18	the	the	DET
crl-15867	38	19	internet	internet	NOUN
crl-15867	38	20	,	,	PUNCT
crl-15867	38	21	productivity	productivity	NOUN
crl-15867	38	22	so	so	ADV
crl-15867	38	23	ware	ware	VERB
crl-15867	38	24	,	,	PUNCT
crl-15867	38	25	and	and	CCONJ
crl-15867	38	26	coursespecific	coursespecific	NOUN
crl-15867	38	27	so	so	ADV
crl-15867	38	28	ware	ware	VERB
crl-15867	38	29	as	as	ADV
crl-15867	38	30	well	well	ADV
crl-15867	38	31	as	as	ADP
crl-15867	38	32	27	27	NUM
crl-15867	38	33	group	group	NOUN
crl-15867	38	34	study	study	NOUN
crl-15867	38	35	rooms	room	NOUN
crl-15867	38	36	,	,	PUNCT
crl-15867	38	37	nonlibrary	nonlibrary	ADJ
crl-15867	38	38	student	student	NOUN
crl-15867	38	39	services	service	NOUN
crl-15867	38	40	,	,	PUNCT
crl-15867	38	41	and	and	CCONJ
crl-15867	38	42	a	a	DET
crl-15867	38	43	multimedia	multimedia	NOUN
crl-15867	38	44	computer	computer	NOUN
crl-15867	38	45	area	area	NOUN
crl-15867	38	46	.	.	PUNCT
crl-15867	39	1	the	the	DET
crl-15867	39	2	ic	ic	PROPN
crl-15867	39	3	is	be	AUX
crl-15867	39	4	staffed	staff	VERB
crl-15867	39	5	24	24	NUM
crl-15867	39	6	hours	hour	NOUN
crl-15867	39	7	a	a	DET
crl-15867	39	8	day	day	NOUN
crl-15867	39	9	during	during	ADP
crl-15867	39	10	the	the	DET
crl-15867	39	11	semester	semester	NOUN
crl-15867	39	12	with	with	ADP
crl-15867	39	13	both	both	CCONJ
crl-15867	39	14	library	library	ADJ
crl-15867	39	15	staff	staff	NOUN
crl-15867	39	16	and	and	CCONJ
crl-15867	39	17	student	student	NOUN
crl-15867	39	18	workers	worker	NOUN
crl-15867	39	19	to	to	PART
crl-15867	39	20	provide	provide	VERB
crl-15867	39	21	information	information	NOUN
crl-15867	39	22	,	,	PUNCT
crl-15867	39	23	reference	reference	NOUN
crl-15867	39	24	,	,	PUNCT
crl-15867	39	25	and	and	CCONJ
crl-15867	39	26	so	so	ADV
crl-15867	39	27	ware	ware	VERB
crl-15867	39	28	assistance	assistance	NOUN
crl-15867	39	29	.	.	PUNCT
crl-15867	40	1	the	the	DET
crl-15867	40	2	staffing	staffing	NOUN
crl-15867	40	3	model	model	NOUN
crl-15867	40	4	for	for	ADP
crl-15867	40	5	the	the	DET
crl-15867	40	6	ic	ic	PROPN
crl-15867	40	7	desk	desk	NOUN
crl-15867	40	8	was	be	AUX
crl-15867	40	9	intentionally	intentionally	ADV
crl-15867	40	10	formulated	formulate	VERB
crl-15867	40	11	to	to	PART
crl-15867	40	12	provide	provide	VERB
crl-15867	40	13	a	a	DET
crl-15867	40	14	range	range	NOUN
crl-15867	40	15	of	of	ADP
crl-15867	40	16	expertise	expertise	NOUN
crl-15867	40	17	.	.	PUNCT
crl-15867	41	1	at	at	ADP
crl-15867	41	2	the	the	DET
crl-15867	41	3	time	time	NOUN
crl-15867	41	4	finl	finl	NOUN
crl-15867	41	5	began	begin	VERB
crl-15867	41	6	its	its	PRON
crl-15867	41	7	work	work	NOUN
crl-15867	41	8	,	,	PUNCT
crl-15867	41	9	33	33	NUM
crl-15867	41	10	librarians	librarian	NOUN
crl-15867	41	11	and	and	CCONJ
crl-15867	41	12	paraprofessionals	paraprofessional	NOUN
crl-15867	41	13	covered	cover	VERB
crl-15867	41	14	daytime	daytime	NOUN
crl-15867	41	15	and	and	CCONJ
crl-15867	41	16	evening	evening	NOUN
crl-15867	41	17	hours	hour	NOUN
crl-15867	41	18	,	,	PUNCT
crl-15867	41	19	including	include	VERB
crl-15867	41	20	weekends	weekend	NOUN
crl-15867	41	21	.	.	PUNCT
crl-15867	42	1	paraprofessionals	paraprofessional	NOUN
crl-15867	42	2	covered	cover	VERB
crl-15867	42	3	late	late	ADJ
crl-15867	42	4	-	-	PUNCT
crl-15867	42	5	night	night	NOUN
crl-15867	42	6	and	and	CCONJ
crl-15867	42	7	overnight	overnight	ADJ
crl-15867	42	8	hours	hour	NOUN
crl-15867	42	9	(	(	PUNCT
crl-15867	42	10	which	which	PRON
crl-15867	42	11	are	be	AUX
crl-15867	42	12	referred	refer	VERB
crl-15867	42	13	to	to	ADP
crl-15867	42	14	as	as	ADP
crl-15867	42	15	extended	extended	ADJ
crl-15867	42	16	hours	hour	NOUN
crl-15867	42	17	)	)	PUNCT
crl-15867	42	18	.	.	PUNCT
crl-15867	43	1	a	a	DET
crl-15867	43	2	thorough	thorough	ADJ
crl-15867	43	3	training	training	NOUN
crl-15867	43	4	program	program	NOUN
crl-15867	43	5	was	be	AUX
crl-15867	43	6	instituted	institute	VERB
crl-15867	43	7	for	for	ADP
crl-15867	43	8	all	all	DET
crl-15867	43	9	library	library	ADJ
crl-15867	43	10	staff	staff	NOUN
crl-15867	43	11	who	who	PRON
crl-15867	43	12	worked	work	VERB
crl-15867	43	13	at	at	ADP
crl-15867	43	14	this	this	DET
crl-15867	43	15	desk	desk	NOUN
crl-15867	43	16	when	when	SCONJ
crl-15867	43	17	the	the	DET
crl-15867	43	18	ic	ic	PROPN
crl-15867	43	19	opened.1	opened.1	PROPN
crl-15867	43	20	circulation	circulation	NOUN
crl-15867	43	21	services	service	NOUN
crl-15867	43	22	in	in	ADP
crl-15867	43	23	the	the	DET
crl-15867	43	24	main	main	ADJ
crl-15867	43	25	library	library	NOUN
crl-15867	43	26	were	be	AUX
crl-15867	43	27	available	available	ADJ
crl-15867	43	28	one	one	NUM
crl-15867	43	29	floor	floor	NOUN
crl-15867	43	30	above	above	ADP
crl-15867	43	31	the	the	DET
crl-15867	43	32	ic	ic	PROPN
crl-15867	43	33	with	with	ADP
crl-15867	43	34	staff	staff	NOUN
crl-15867	43	35	and	and	CCONJ
crl-15867	43	36	student	student	NOUN
crl-15867	43	37	assistants	assistant	NOUN
crl-15867	43	38	available	available	ADJ
crl-15867	43	39	119	119	NUM
crl-15867	43	40	hours	hour	NOUN
crl-15867	43	41	per	per	ADP
crl-15867	43	42	week	week	NOUN
crl-15867	43	43	.	.	PUNCT
crl-15867	44	1	250	250	NUM
crl-15867	44	2	college	college	PROPN
crl-15867	44	3	&	&	CCONJ
crl-15867	44	4	research	research	PROPN
crl-15867	44	5	libraries	library	NOUN
crl-15867	44	6	may	may	AUX
crl-15867	44	7	2007	2007	NUM
crl-15867	44	8	information	information	NOUN
crl-15867	44	9	and	and	CCONJ
crl-15867	44	10	referral	referral	ADJ
crl-15867	44	11	hours	hour	NOUN
crl-15867	44	12	were	be	AUX
crl-15867	44	13	scheduled	schedule	VERB
crl-15867	44	14	at	at	ADP
crl-15867	44	15	service	service	NOUN
crl-15867	44	16	desks	desk	NOUN
crl-15867	44	17	in	in	ADP
crl-15867	44	18	all	all	DET
crl-15867	44	19	branches	branch	NOUN
crl-15867	44	20	.	.	PUNCT
crl-15867	45	1	the	the	DET
crl-15867	45	2	circulation	circulation	NOUN
crl-15867	45	3	staff	staff	NOUN
crl-15867	45	4	at	at	ADP
crl-15867	45	5	these	these	DET
crl-15867	45	6	sites	site	NOUN
crl-15867	45	7	were	be	AUX
crl-15867	45	8	increasingly	increasingly	ADV
crl-15867	45	9	relied	rely	VERB
crl-15867	45	10	upon	upon	SCONJ
crl-15867	45	11	to	to	PART
crl-15867	45	12	provide	provide	VERB
crl-15867	45	13	information	information	NOUN
crl-15867	45	14	and	and	CCONJ
crl-15867	45	15	referral	referral	ADJ
crl-15867	45	16	services	service	NOUN
crl-15867	45	17	,	,	PUNCT
crl-15867	45	18	as	as	SCONJ
crl-15867	45	19	they	they	PRON
crl-15867	45	20	were	be	AUX
crl-15867	45	21	available	available	ADJ
crl-15867	45	22	more	more	ADJ
crl-15867	45	23	hours	hour	NOUN
crl-15867	45	24	and	and	CCONJ
crl-15867	45	25	were	be	AUX
crl-15867	45	26	o	o	PROPN
crl-15867	45	27	en	en	ADP
crl-15867	45	28	the	the	DET
crl-15867	45	29	first	first	ADJ
crl-15867	45	30	staff	staff	NOUN
crl-15867	45	31	members	member	NOUN
crl-15867	45	32	customers	customer	NOUN
crl-15867	45	33	encountered	encounter	VERB
crl-15867	45	34	when	when	SCONJ
crl-15867	45	35	they	they	PRON
crl-15867	45	36	entered	enter	VERB
crl-15867	45	37	any	any	DET
crl-15867	45	38	library	library	NOUN
crl-15867	45	39	site	site	NOUN
crl-15867	45	40	.	.	PUNCT
crl-15867	46	1	subject	subject	NOUN
crl-15867	46	2	and	and	CCONJ
crl-15867	46	3	service	service	NOUN
crl-15867	46	4	specialists	specialist	NOUN
crl-15867	46	5	provided	provide	VERB
crl-15867	46	6	in	in	ADP
crl-15867	46	7	-	-	PUNCT
crl-15867	46	8	depth	depth	NOUN
crl-15867	46	9	consultations	consultation	NOUN
crl-15867	46	10	on	on	ADP
crl-15867	46	11	request	request	NOUN
crl-15867	46	12	.	.	PUNCT
crl-15867	47	1	staff	staff	NOUN
crl-15867	47	2	at	at	ADP
crl-15867	47	3	all	all	DET
crl-15867	47	4	service	service	NOUN
crl-15867	47	5	desks	desk	NOUN
crl-15867	47	6	were	be	AUX
crl-15867	47	7	expected	expect	VERB
crl-15867	47	8	to	to	PART
crl-15867	47	9	refer	refer	VERB
crl-15867	47	10	difficult	difficult	ADJ
crl-15867	47	11	questions	question	NOUN
crl-15867	47	12	to	to	ADP
crl-15867	47	13	these	these	DET
crl-15867	47	14	specialists	specialist	NOUN
crl-15867	47	15	.	.	PUNCT
crl-15867	48	1	additionally	additionally	ADV
crl-15867	48	2	,	,	PUNCT
crl-15867	48	3	chat	chat	PROPN
crl-15867	48	4	reference	reference	NOUN
crl-15867	48	5	had	have	AUX
crl-15867	48	6	been	be	AUX
crl-15867	48	7	in	in	ADP
crl-15867	48	8	place	place	NOUN
crl-15867	48	9	since	since	SCONJ
crl-15867	48	10	october	october	PROPN
crl-15867	48	11	2002	2002	NUM
crl-15867	48	12	,	,	PUNCT
crl-15867	48	13	and	and	CCONJ
crl-15867	48	14	e	e	NOUN
crl-15867	48	15	-	-	NOUN
crl-15867	48	16	mail	mail	NOUN
crl-15867	48	17	reference	reference	NOUN
crl-15867	48	18	continued	continue	VERB
crl-15867	48	19	to	to	PART
crl-15867	48	20	be	be	AUX
crl-15867	48	21	offered	offer	VERB
crl-15867	48	22	to	to	ADP
crl-15867	48	23	growing	grow	VERB
crl-15867	48	24	demand	demand	NOUN
crl-15867	48	25	.	.	PUNCT
crl-15867	49	1	having	have	VERB
crl-15867	49	2	so	so	ADV
crl-15867	49	3	many	many	ADJ
crl-15867	49	4	different	different	ADJ
crl-15867	49	5	individuals	individual	NOUN
crl-15867	49	6	staffing	staff	VERB
crl-15867	49	7	reference	reference	NOUN
crl-15867	49	8	desks	desk	NOUN
crl-15867	49	9	and	and	CCONJ
crl-15867	49	10	reference	reference	NOUN
crl-15867	49	11	services	service	NOUN
crl-15867	49	12	such	such	ADJ
crl-15867	49	13	as	as	ADP
crl-15867	49	14	e	e	NOUN
crl-15867	49	15	-	-	NOUN
crl-15867	49	16	mail	mail	NOUN
crl-15867	49	17	and	and	CCONJ
crl-15867	49	18	chat	chat	NOUN
crl-15867	49	19	reference	reference	NOUN
crl-15867	49	20	offered	offer	VERB
crl-15867	49	21	some	some	DET
crl-15867	49	22	benefits	benefit	NOUN
crl-15867	49	23	,	,	PUNCT
crl-15867	49	24	such	such	ADJ
crl-15867	49	25	as	as	ADP
crl-15867	49	26	providing	provide	VERB
crl-15867	49	27	a	a	DET
crl-15867	49	28	large	large	ADJ
crl-15867	49	29	and	and	CCONJ
crl-15867	49	30	diverse	diverse	ADJ
crl-15867	49	31	pool	pool	NOUN
crl-15867	49	32	of	of	ADP
crl-15867	49	33	trained	train	VERB
crl-15867	49	34	individuals	individual	NOUN
crl-15867	49	35	.	.	PUNCT
crl-15867	50	1	however	however	ADV
crl-15867	50	2	,	,	PUNCT
crl-15867	50	3	the	the	DET
crl-15867	50	4	disadvantages	disadvantage	NOUN
crl-15867	50	5	to	to	ADP
crl-15867	50	6	this	this	DET
crl-15867	50	7	model	model	NOUN
crl-15867	50	8	were	be	AUX
crl-15867	50	9	becoming	become	VERB
crl-15867	50	10	more	more	ADV
crl-15867	50	11	pronounced	pronounced	ADJ
crl-15867	50	12	.	.	PUNCT
crl-15867	51	1	the	the	DET
crl-15867	51	2	total	total	ADJ
crl-15867	51	3	number	number	NOUN
crl-15867	51	4	of	of	ADP
crl-15867	51	5	hours	hour	NOUN
crl-15867	51	6	any	any	DET
crl-15867	51	7	individual	individual	NOUN
crl-15867	51	8	worked	work	VERB
crl-15867	51	9	at	at	ADP
crl-15867	51	10	a	a	DET
crl-15867	51	11	service	service	NOUN
crl-15867	51	12	site	site	NOUN
crl-15867	51	13	was	be	AUX
crl-15867	51	14	very	very	ADV
crl-15867	51	15	small	small	ADJ
crl-15867	51	16	,	,	PUNCT
crl-15867	51	17	as	as	SCONJ
crl-15867	51	18	it	it	PRON
crl-15867	51	19	was	be	AUX
crl-15867	51	20	spread	spread	VERB
crl-15867	51	21	across	across	ADP
crl-15867	51	22	the	the	DET
crl-15867	51	23	pool	pool	NOUN
crl-15867	51	24	(	(	PUNCT
crl-15867	51	25	an	an	DET
crl-15867	51	26	average	average	NOUN
crl-15867	51	27	of	of	ADP
crl-15867	51	28	3–4	3–4	NUM
crl-15867	51	29	hours	hour	NOUN
crl-15867	51	30	/	/	SYM
crl-15867	51	31	week	week	NOUN
crl-15867	51	32	)	)	PUNCT
crl-15867	51	33	.	.	PUNCT
crl-15867	52	1	staff	staff	NOUN
crl-15867	52	2	complained	complain	VERB
crl-15867	52	3	that	that	SCONJ
crl-15867	52	4	this	this	PRON
crl-15867	52	5	was	be	AUX
crl-15867	52	6	not	not	PART
crl-15867	52	7	enough	enough	ADJ
crl-15867	52	8	to	to	PART
crl-15867	52	9	keep	keep	VERB
crl-15867	52	10	needed	needed	ADJ
crl-15867	52	11	skills	skill	NOUN
crl-15867	52	12	sharp	sharp	ADJ
crl-15867	52	13	,	,	PUNCT
crl-15867	52	14	especially	especially	ADV
crl-15867	52	15	in	in	ADP
crl-15867	52	16	new	new	ADJ
crl-15867	52	17	or	or	CCONJ
crl-15867	52	18	constantly	constantly	ADV
crl-15867	52	19	changing	change	VERB
crl-15867	52	20	areas	area	NOUN
crl-15867	52	21	like	like	ADP
crl-15867	52	22	chat	chat	NOUN
crl-15867	52	23	reference	reference	NOUN
crl-15867	52	24	or	or	CCONJ
crl-15867	52	25	so	so	ADV
crl-15867	52	26	ware	ware	NOUN
crl-15867	52	27	troubleshooting	troubleshooting	NOUN
crl-15867	52	28	.	.	PUNCT
crl-15867	53	1	it	it	PRON
crl-15867	53	2	was	be	AUX
crl-15867	53	3	difficult	difficult	ADJ
crl-15867	53	4	to	to	PART
crl-15867	53	5	provide	provide	VERB
crl-15867	53	6	and	and	CCONJ
crl-15867	53	7	maintain	maintain	VERB
crl-15867	53	8	training	training	NOUN
crl-15867	53	9	for	for	ADP
crl-15867	53	10	that	that	DET
crl-15867	53	11	many	many	ADJ
crl-15867	53	12	individuals	individual	NOUN
crl-15867	53	13	.	.	PUNCT
crl-15867	54	1	additionally	additionally	ADV
crl-15867	54	2	,	,	PUNCT
crl-15867	54	3	the	the	DET
crl-15867	54	4	decrease	decrease	NOUN
crl-15867	54	5	in	in	ADP
crl-15867	54	6	hours	hour	NOUN
crl-15867	54	7	also	also	ADV
crl-15867	54	8	led	lead	VERB
crl-15867	54	9	to	to	ADP
crl-15867	54	10	decreasing	decrease	VERB
crl-15867	54	11	feelings	feeling	NOUN
crl-15867	54	12	of	of	ADP
crl-15867	54	13	a	a	DET
crl-15867	54	14	achment	achment	NOUN
crl-15867	54	15	to	to	PART
crl-15867	54	16	,	,	PUNCT
crl-15867	54	17	and	and	CCONJ
crl-15867	54	18	identity	identity	NOUN
crl-15867	54	19	with	with	ADP
crl-15867	54	20	,	,	PUNCT
crl-15867	54	21	reference	reference	NOUN
crl-15867	54	22	work	work	NOUN
crl-15867	54	23	.	.	PUNCT
crl-15867	55	1	trading	trade	VERB
crl-15867	55	2	these	these	DET
crl-15867	55	3	hours	hour	NOUN
crl-15867	55	4	with	with	ADP
crl-15867	55	5	colleagues	colleague	NOUN
crl-15867	55	6	was	be	AUX
crl-15867	55	7	frequently	frequently	ADV
crl-15867	55	8	the	the	DET
crl-15867	55	9	first	first	ADJ
crl-15867	55	10	choice	choice	NOUN
crl-15867	55	11	in	in	ADP
crl-15867	55	12	gaining	gain	VERB
crl-15867	55	13	some	some	DET
crl-15867	55	14	flexibility	flexibility	NOUN
crl-15867	55	15	in	in	ADP
crl-15867	55	16	busy	busy	ADJ
crl-15867	55	17	schedules	schedule	NOUN
crl-15867	55	18	.	.	PUNCT
crl-15867	56	1	the	the	DET
crl-15867	56	2	library	library	NOUN
crl-15867	56	3	was	be	AUX
crl-15867	56	4	also	also	ADV
crl-15867	56	5	asking	ask	VERB
crl-15867	56	6	librarians	librarian	NOUN
crl-15867	56	7	to	to	PART
crl-15867	56	8	take	take	VERB
crl-15867	56	9	on	on	ADP
crl-15867	56	10	new	new	ADJ
crl-15867	56	11	work	work	NOUN
crl-15867	56	12	(	(	PUNCT
crl-15867	56	13	such	such	ADJ
crl-15867	56	14	as	as	ADP
crl-15867	56	15	grant	grant	NOUN
crl-15867	56	16	writing	writing	NOUN
crl-15867	56	17	,	,	PUNCT
crl-15867	56	18	fundraising	fundraising	NOUN
crl-15867	56	19	,	,	PUNCT
crl-15867	56	20	digitization	digitization	NOUN
crl-15867	56	21	projects	project	NOUN
crl-15867	56	22	,	,	PUNCT
crl-15867	56	23	and	and	CCONJ
crl-15867	56	24	increasing	increase	VERB
crl-15867	56	25	faculty	faculty	NOUN
crl-15867	56	26	collaborations	collaboration	NOUN
crl-15867	56	27	)	)	PUNCT
crl-15867	56	28	identified	identify	VERB
crl-15867	56	29	through	through	ADP
crl-15867	56	30	the	the	DET
crl-15867	56	31	strategic	strategic	ADJ
crl-15867	56	32	planning	planning	NOUN
crl-15867	56	33	process	process	NOUN
crl-15867	56	34	.	.	PUNCT
crl-15867	57	1	these	these	DET
crl-15867	57	2	factors	factor	NOUN
crl-15867	57	3	,	,	PUNCT
crl-15867	57	4	combined	combine	VERB
crl-15867	57	5	with	with	ADP
crl-15867	57	6	changing	change	VERB
crl-15867	57	7	user	user	NOUN
crl-15867	57	8	behaviors	behavior	NOUN
crl-15867	57	9	,	,	PUNCT
crl-15867	57	10	declines	decline	VERB
crl-15867	57	11	in	in	ADP
crl-15867	57	12	reference	reference	NOUN
crl-15867	57	13	questions	question	NOUN
crl-15867	57	14	,	,	PUNCT
crl-15867	57	15	circulation	circulation	NOUN
crl-15867	57	16	statistics	statistic	NOUN
crl-15867	57	17	and	and	CCONJ
crl-15867	57	18	gate	gate	NOUN
crl-15867	57	19	counts	count	NOUN
crl-15867	57	20	,	,	PUNCT
crl-15867	57	21	and	and	CCONJ
crl-15867	57	22	decreases	decrease	NOUN
crl-15867	57	23	in	in	ADP
crl-15867	57	24	staffing	staffing	NOUN
crl-15867	57	25	and	and	CCONJ
crl-15867	57	26	resources	resource	NOUN
crl-15867	57	27	led	lead	VERB
crl-15867	57	28	the	the	DET
crl-15867	57	29	library	library	ADJ
crl-15867	57	30	staff	staff	NOUN
crl-15867	57	31	to	to	PART
crl-15867	57	32	reevaluate	reevaluate	VERB
crl-15867	57	33	a	a	DET
crl-15867	57	34	service	service	NOUN
crl-15867	57	35	that	that	PRON
crl-15867	57	36	may	may	AUX
crl-15867	57	37	or	or	CCONJ
crl-15867	57	38	may	may	AUX
crl-15867	57	39	not	not	PART
crl-15867	57	40	have	have	AUX
crl-15867	57	41	been	be	AUX
crl-15867	57	42	meeting	meet	VERB
crl-15867	57	43	the	the	DET
crl-15867	57	44	needs	need	NOUN
crl-15867	57	45	of	of	ADP
crl-15867	57	46	customers	customer	NOUN
crl-15867	57	47	in	in	ADP
crl-15867	57	48	the	the	DET
crl-15867	57	49	new	new	ADJ
crl-15867	57	50	millennium	millennium	NOUN
crl-15867	57	51	.	.	PUNCT
crl-15867	58	1	methodology	methodology	NOUN
crl-15867	58	2	the	the	DET
crl-15867	58	3	team	team	NOUN
crl-15867	58	4	knew	know	VERB
crl-15867	58	5	from	from	ADP
crl-15867	58	6	experience	experience	NOUN
crl-15867	58	7	that	that	PRON
crl-15867	58	8	unstructured	unstructured	ADJ
crl-15867	58	9	,	,	PUNCT
crl-15867	58	10	trial	trial	NOUN
crl-15867	58	11	and	and	CCONJ
crl-15867	58	12	error	error	NOUN
crl-15867	58	13	approaches	approach	NOUN
crl-15867	58	14	o	o	X
crl-15867	58	15	en	en	INTJ
crl-15867	58	16	lead	lead	VERB
crl-15867	58	17	to	to	ADP
crl-15867	58	18	the	the	DET
crl-15867	58	19	first	first	ADJ
crl-15867	58	20	available	available	ADJ
crl-15867	58	21	solution	solution	NOUN
crl-15867	58	22	or	or	CCONJ
crl-15867	58	23	fad	fad	NOUN
crl-15867	58	24	,	,	PUNCT
crl-15867	58	25	rather	rather	ADV
crl-15867	58	26	than	than	ADP
crl-15867	58	27	finding	find	VERB
crl-15867	58	28	the	the	DET
crl-15867	58	29	best	good	ADJ
crl-15867	58	30	solution	solution	NOUN
crl-15867	58	31	.	.	PUNCT
crl-15867	59	1	these	these	DET
crl-15867	59	2	approaches	approach	NOUN
crl-15867	59	3	had	have	AUX
crl-15867	59	4	contributed	contribute	VERB
crl-15867	59	5	to	to	ADP
crl-15867	59	6	the	the	DET
crl-15867	59	7	library	library	NOUN
crl-15867	59	8	’s	’s	PART
crl-15867	59	9	inability	inability	NOUN
crl-15867	59	10	to	to	PART
crl-15867	59	11	measure	measure	VERB
crl-15867	59	12	success	success	NOUN
crl-15867	59	13	.	.	PUNCT
crl-15867	60	1	additionally	additionally	ADV
crl-15867	60	2	,	,	PUNCT
crl-15867	60	3	there	there	PRON
crl-15867	60	4	was	be	VERB
crl-15867	60	5	no	no	DET
crl-15867	60	6	good	good	ADJ
crl-15867	60	7	baseline	baseline	NOUN
crl-15867	60	8	from	from	ADP
crl-15867	60	9	which	which	PRON
crl-15867	60	10	to	to	PART
crl-15867	60	11	measure	measure	VERB
crl-15867	60	12	information	information	NOUN
crl-15867	60	13	and	and	CCONJ
crl-15867	60	14	referral	referral	ADJ
crl-15867	60	15	performance	performance	NOUN
crl-15867	60	16	from	from	ADP
crl-15867	60	17	a	a	DET
crl-15867	60	18	customer	customer	NOUN
crl-15867	60	19	perspective	perspective	NOUN
crl-15867	60	20	.	.	PUNCT
crl-15867	61	1	finl	finl	NOUN
crl-15867	61	2	did	do	AUX
crl-15867	61	3	not	not	PART
crl-15867	61	4	want	want	VERB
crl-15867	61	5	to	to	PART
crl-15867	61	6	optimize	optimize	VERB
crl-15867	61	7	the	the	DET
crl-15867	61	8	solving	solving	NOUN
crl-15867	61	9	of	of	ADP
crl-15867	61	10	a	a	DET
crl-15867	61	11	local	local	ADJ
crl-15867	61	12	problem	problem	NOUN
crl-15867	61	13	at	at	ADP
crl-15867	61	14	the	the	DET
crl-15867	61	15	expense	expense	NOUN
crl-15867	61	16	of	of	ADP
crl-15867	61	17	the	the	DET
crl-15867	61	18	larger	large	ADJ
crl-15867	61	19	system	system	NOUN
crl-15867	61	20	(	(	PUNCT
crl-15867	61	21	pushing	push	VERB
crl-15867	61	22	the	the	DET
crl-15867	61	23	problem	problem	NOUN
crl-15867	61	24	to	to	ADP
crl-15867	61	25	someone	someone	PRON
crl-15867	61	26	else	else	ADV
crl-15867	61	27	)	)	PUNCT
crl-15867	61	28	.	.	PUNCT
crl-15867	62	1	the	the	DET
crl-15867	62	2	team	team	NOUN
crl-15867	62	3	agreed	agree	VERB
crl-15867	62	4	to	to	PART
crl-15867	62	5	use	use	VERB
crl-15867	62	6	a	a	DET
crl-15867	62	7	structured	structured	ADJ
crl-15867	62	8	problem	problem	NOUN
crl-15867	62	9	-	-	PUNCT
crl-15867	62	10	solving	solve	VERB
crl-15867	62	11	approach	approach	NOUN
crl-15867	62	12	.	.	PUNCT
crl-15867	63	1	a	a	DET
crl-15867	63	2	variety	variety	NOUN
crl-15867	63	3	of	of	ADP
crl-15867	63	4	terms	term	NOUN
crl-15867	63	5	are	be	AUX
crl-15867	63	6	used	use	VERB
crl-15867	63	7	to	to	PART
crl-15867	63	8	describe	describe	VERB
crl-15867	63	9	structured	structured	ADJ
crl-15867	63	10	problem	problem	NOUN
crl-15867	63	11	solving	solve	VERB
crl-15867	63	12	:	:	PUNCT
crl-15867	63	13	“	"	PUNCT
crl-15867	63	14	plan	plan	NOUN
crl-15867	63	15	,	,	PUNCT
crl-15867	63	16	do	do	AUX
crl-15867	63	17	,	,	PUNCT
crl-15867	63	18	check	check	NOUN
crl-15867	63	19	,	,	PUNCT
crl-15867	63	20	act	act	PROPN
crl-15867	63	21	”	"	PUNCT
crl-15867	63	22	and	and	CCONJ
crl-15867	63	23	“	"	PUNCT
crl-15867	63	24	systems	system	NOUN
crl-15867	63	25	requirement	requirement	NOUN
crl-15867	63	26	analysis	analysis	NOUN
crl-15867	63	27	”	"	PUNCT
crl-15867	63	28	are	be	AUX
crl-15867	63	29	a	a	DET
crl-15867	63	30	couple	couple	NOUN
crl-15867	63	31	of	of	ADP
crl-15867	63	32	common	common	ADJ
crl-15867	63	33	examples	example	NOUN
crl-15867	63	34	.	.	PUNCT
crl-15867	64	1	the	the	DET
crl-15867	64	2	finl	finl	NOUN
crl-15867	64	3	team	team	NOUN
crl-15867	64	4	selected	select	VERB
crl-15867	64	5	a	a	DET
crl-15867	64	6	method	method	NOUN
crl-15867	64	7	based	base	VERB
crl-15867	64	8	on	on	ADP
crl-15867	64	9	the	the	DET
crl-15867	64	10	six	six	NUM
crl-15867	64	11	sigma	sigma	PROPN
crl-15867	64	12	approach	approach	NOUN
crl-15867	64	13	to	to	ADP
crl-15867	64	14	eliminating	eliminate	VERB
crl-15867	64	15	defects	defect	NOUN
crl-15867	64	16	in	in	ADP
crl-15867	64	17	processes	process	NOUN
crl-15867	64	18	that	that	PRON
crl-15867	64	19	is	be	AUX
crl-15867	64	20	increasingly	increasingly	ADV
crl-15867	64	21	applied	apply	VERB
crl-15867	64	22	in	in	ADP
crl-15867	64	23	service	service	NOUN
crl-15867	64	24	industries.2	industries.2	ADP
crl-15867	64	25	the	the	DET
crl-15867	64	26	approach	approach	NOUN
crl-15867	64	27	identifies	identify	VERB
crl-15867	64	28	five	five	NUM
crl-15867	64	29	phases	phase	NOUN
crl-15867	64	30	to	to	PART
crl-15867	64	31	address	address	VERB
crl-15867	64	32	in	in	ADP
crl-15867	64	33	improving	improve	VERB
crl-15867	64	34	an	an	DET
crl-15867	64	35	existing	exist	VERB
crl-15867	64	36	process	process	NOUN
crl-15867	64	37	:	:	PUNCT
crl-15867	64	38	define	define	NOUN
crl-15867	64	39	,	,	PUNCT
crl-15867	64	40	measure	measure	NOUN
crl-15867	64	41	,	,	PUNCT
crl-15867	64	42	analyze	analyze	VERB
crl-15867	64	43	,	,	PUNCT
crl-15867	64	44	implement	implement	VERB
crl-15867	64	45	,	,	PUNCT
crl-15867	64	46	and	and	CCONJ
crl-15867	64	47	control	control	NOUN
crl-15867	64	48	,	,	PUNCT
crl-15867	64	49	also	also	ADV
crl-15867	64	50	known	know	VERB
crl-15867	64	51	as	as	ADP
crl-15867	64	52	dmaic	dmaic	ADJ
crl-15867	64	53	(	(	PUNCT
crl-15867	64	54	pronounced	pronounce	VERB
crl-15867	64	55	“	"	PUNCT
crl-15867	64	56	duhmay	duhmay	PROPN
crl-15867	64	57	-	-	PUNCT
crl-15867	64	58	ick	ick	NOUN
crl-15867	64	59	”	"	PUNCT
crl-15867	64	60	)	)	PUNCT
crl-15867	64	61	.	.	PUNCT
crl-15867	65	1	the	the	DET
crl-15867	65	2	first	first	ADJ
crl-15867	65	3	three	three	NUM
crl-15867	65	4	phases	phase	NOUN
crl-15867	65	5	—	—	PUNCT
crl-15867	65	6	define	define	NOUN
crl-15867	65	7	,	,	PUNCT
crl-15867	65	8	measure	measure	NOUN
crl-15867	65	9	,	,	PUNCT
crl-15867	65	10	and	and	CCONJ
crl-15867	65	11	analyze	analyze	NOUN
crl-15867	65	12	—	—	PUNCT
crl-15867	65	13	depend	depend	VERB
crl-15867	65	14	on	on	ADP
crl-15867	65	15	the	the	DET
crl-15867	65	16	ability	ability	NOUN
crl-15867	65	17	of	of	ADP
crl-15867	65	18	the	the	DET
crl-15867	65	19	organization	organization	NOUN
crl-15867	65	20	to	to	PART
crl-15867	65	21	monitor	monitor	VERB
crl-15867	65	22	its	its	PRON
crl-15867	65	23	processes	process	NOUN
crl-15867	65	24	and	and	CCONJ
crl-15867	65	25	provide	provide	VERB
crl-15867	65	26	characterization	characterization	NOUN
crl-15867	65	27	of	of	ADP
crl-15867	65	28	the	the	DET
crl-15867	65	29	process	process	NOUN
crl-15867	65	30	“	"	PUNCT
crl-15867	65	31	as	as	SCONJ
crl-15867	65	32	it	it	PRON
crl-15867	65	33	is	be	AUX
crl-15867	65	34	.	.	PUNCT
crl-15867	65	35	”	"	PUNCT
crl-15867	66	1	in	in	ADP
crl-15867	66	2	the	the	DET
crl-15867	66	3	define	define	NOUN
crl-15867	66	4	phase	phase	NOUN
crl-15867	66	5	,	,	PUNCT
crl-15867	66	6	the	the	DET
crl-15867	66	7	scope	scope	NOUN
crl-15867	66	8	of	of	ADP
crl-15867	66	9	the	the	DET
crl-15867	66	10	process	process	NOUN
crl-15867	66	11	is	be	AUX
crl-15867	66	12	agreed	agree	VERB
crl-15867	66	13	upon	upon	SCONJ
crl-15867	66	14	and	and	CCONJ
crl-15867	66	15	a	a	DET
crl-15867	66	16	clear	clear	ADJ
crl-15867	66	17	and	and	CCONJ
crl-15867	66	18	compelling	compelling	ADJ
crl-15867	66	19	reason	reason	NOUN
crl-15867	66	20	for	for	ADP
crl-15867	66	21	improvement	improvement	NOUN
crl-15867	66	22	is	be	AUX
crl-15867	66	23	made	make	VERB
crl-15867	66	24	based	base	VERB
crl-15867	66	25	on	on	ADP
crl-15867	66	26	the	the	DET
crl-15867	66	27	voice	voice	NOUN
crl-15867	66	28	of	of	ADP
crl-15867	66	29	the	the	DET
crl-15867	66	30	customer	customer	NOUN
crl-15867	66	31	.	.	PUNCT
crl-15867	67	1	data	datum	NOUN
crl-15867	67	2	are	be	AUX
crl-15867	67	3	collected	collect	VERB
crl-15867	67	4	that	that	PRON
crl-15867	67	5	gauge	gauge	VERB
crl-15867	67	6	the	the	DET
crl-15867	67	7	performance	performance	NOUN
crl-15867	67	8	and	and	CCONJ
crl-15867	67	9	capabilities	capability	NOUN
crl-15867	67	10	of	of	ADP
crl-15867	67	11	the	the	DET
crl-15867	67	12	current	current	ADJ
crl-15867	67	13	process	process	NOUN
crl-15867	67	14	in	in	ADP
crl-15867	67	15	the	the	DET
crl-15867	67	16	measure	measure	NOUN
crl-15867	67	17	phase	phase	NOUN
crl-15867	67	18	.	.	PUNCT
crl-15867	68	1	in	in	ADP
crl-15867	68	2	the	the	DET
crl-15867	68	3	analyze	analyze	NOUN
crl-15867	68	4	phase	phase	NOUN
crl-15867	68	5	,	,	PUNCT
crl-15867	68	6	it	it	PRON
crl-15867	68	7	is	be	AUX
crl-15867	68	8	important	important	ADJ
crl-15867	68	9	to	to	PART
crl-15867	68	10	make	make	VERB
crl-15867	68	11	sense	sense	NOUN
crl-15867	68	12	of	of	SCONJ
crl-15867	68	13	all	all	DET
crl-15867	68	14	the	the	DET
crl-15867	68	15	data	datum	NOUN
crl-15867	68	16	gathered	gather	VERB
crl-15867	68	17	and	and	CCONJ
crl-15867	68	18	to	to	PART
crl-15867	68	19	use	use	VERB
crl-15867	68	20	those	those	DET
crl-15867	68	21	data	datum	NOUN
crl-15867	68	22	to	to	PART
crl-15867	68	23	discover	discover	VERB
crl-15867	68	24	areas	area	NOUN
crl-15867	68	25	of	of	ADP
crl-15867	68	26	delay	delay	NOUN
crl-15867	68	27	,	,	PUNCT
crl-15867	68	28	waste	waste	NOUN
crl-15867	68	29	,	,	PUNCT
crl-15867	68	30	and	and	CCONJ
crl-15867	68	31	poor	poor	ADJ
crl-15867	68	32	quality	quality	NOUN
crl-15867	68	33	.	.	PUNCT
crl-15867	69	1	the	the	DET
crl-15867	69	2	final	final	ADJ
crl-15867	69	3	two	two	NUM
crl-15867	69	4	phases	phase	NOUN
crl-15867	69	5	—	—	PUNCT
crl-15867	69	6	implement	implement	ADJ
crl-15867	69	7	and	and	CCONJ
crl-15867	69	8	control	control	NOUN
crl-15867	69	9	—	—	PUNCT
crl-15867	69	10	provide	provide	VERB
crl-15867	69	11	the	the	DET
crl-15867	69	12	ability	ability	NOUN
crl-15867	69	13	to	to	PART
crl-15867	69	14	optimize	optimize	VERB
crl-15867	69	15	the	the	DET
crl-15867	69	16	process	process	NOUN
crl-15867	69	17	through	through	ADP
crl-15867	69	18	control	control	NOUN
crl-15867	69	19	systems	system	NOUN
crl-15867	69	20	that	that	PRON
crl-15867	69	21	reflect	reflect	VERB
crl-15867	69	22	the	the	DET
crl-15867	69	23	ability	ability	NOUN
crl-15867	69	24	of	of	ADP
crl-15867	69	25	the	the	DET
crl-15867	69	26	process	process	NOUN
crl-15867	69	27	to	to	PART
crl-15867	69	28	meet	meet	VERB
crl-15867	69	29	the	the	DET
crl-15867	69	30	requirements	requirement	NOUN
crl-15867	69	31	of	of	ADP
crl-15867	69	32	the	the	DET
crl-15867	69	33	customer	customer	NOUN
crl-15867	69	34	.	.	PUNCT
crl-15867	70	1	the	the	DET
crl-15867	70	2	goal	goal	NOUN
crl-15867	70	3	of	of	ADP
crl-15867	70	4	the	the	DET
crl-15867	70	5	implement	implement	NOUN
crl-15867	70	6	phase	phase	NOUN
crl-15867	70	7	is	be	AUX
crl-15867	70	8	to	to	PART
crl-15867	70	9	pilot	pilot	VERB
crl-15867	70	10	solutions	solution	NOUN
crl-15867	70	11	that	that	PRON
crl-15867	70	12	improve	improve	VERB
crl-15867	70	13	quality	quality	NOUN
crl-15867	70	14	,	,	PUNCT
crl-15867	70	15	manage	manage	VERB
crl-15867	70	16	or	or	CCONJ
crl-15867	70	17	reduce	reduce	VERB
crl-15867	70	18	costs	cost	NOUN
crl-15867	70	19	,	,	PUNCT
crl-15867	70	20	finding	find	VERB
crl-15867	70	21	information	information	NOUN
crl-15867	70	22	in	in	ADP
crl-15867	70	23	a	a	DET
crl-15867	70	24	new	new	ADJ
crl-15867	70	25	landscape	landscape	NOUN
crl-15867	70	26	251	251	NUM
crl-15867	70	27	and	and	CCONJ
crl-15867	70	28	ensure	ensure	VERB
crl-15867	70	29	improvements	improvement	NOUN
crl-15867	70	30	are	be	AUX
crl-15867	70	31	acceptable	acceptable	ADJ
crl-15867	70	32	to	to	ADP
crl-15867	70	33	the	the	DET
crl-15867	70	34	larger	large	ADJ
crl-15867	70	35	organization	organization	NOUN
crl-15867	70	36	.	.	PUNCT
crl-15867	71	1	in	in	ADP
crl-15867	71	2	the	the	DET
crl-15867	71	3	control	control	NOUN
crl-15867	71	4	phase	phase	NOUN
crl-15867	71	5	,	,	PUNCT
crl-15867	71	6	procedures	procedure	NOUN
crl-15867	71	7	are	be	AUX
crl-15867	71	8	put	put	VERB
crl-15867	71	9	in	in	ADP
crl-15867	71	10	place	place	NOUN
crl-15867	71	11	to	to	PART
crl-15867	71	12	ensure	ensure	VERB
crl-15867	71	13	the	the	DET
crl-15867	71	14	improvements	improvement	NOUN
crl-15867	71	15	can	can	AUX
crl-15867	71	16	be	be	AUX
crl-15867	71	17	sustained	sustain	VERB
crl-15867	71	18	.	.	PUNCT
crl-15867	72	1	this	this	PRON
crl-15867	72	2	includes	include	VERB
crl-15867	72	3	continued	continued	ADJ
crl-15867	72	4	monitoring	monitoring	NOUN
crl-15867	72	5	of	of	ADP
crl-15867	72	6	process	process	NOUN
crl-15867	72	7	capabilities	capability	NOUN
crl-15867	72	8	compared	compare	VERB
crl-15867	72	9	with	with	ADP
crl-15867	72	10	customer	customer	NOUN
crl-15867	72	11	requirements	requirement	NOUN
crl-15867	72	12	.	.	PUNCT
crl-15867	73	1	support	support	NOUN
crl-15867	73	2	for	for	ADP
crl-15867	73	3	change	change	NOUN
crl-15867	73	4	the	the	DET
crl-15867	73	5	university	university	PROPN
crl-15867	73	6	of	of	ADP
crl-15867	73	7	arizona	arizona	PROPN
crl-15867	73	8	library	library	PROPN
crl-15867	73	9	began	begin	VERB
crl-15867	73	10	applying	apply	VERB
crl-15867	73	11	process	process	NOUN
crl-15867	73	12	improvement	improvement	NOUN
crl-15867	73	13	methods	method	NOUN
crl-15867	73	14	to	to	ADP
crl-15867	73	15	its	its	PRON
crl-15867	73	16	operations	operation	NOUN
crl-15867	73	17	in	in	ADP
crl-15867	73	18	the	the	DET
crl-15867	73	19	early	early	ADJ
crl-15867	73	20	1990s	1990	NOUN
crl-15867	73	21	.	.	PUNCT
crl-15867	74	1	the	the	DET
crl-15867	74	2	ability	ability	NOUN
crl-15867	74	3	of	of	ADP
crl-15867	74	4	finl	finl	NOUN
crl-15867	74	5	to	to	PART
crl-15867	74	6	make	make	VERB
crl-15867	74	7	use	use	NOUN
crl-15867	74	8	of	of	ADP
crl-15867	74	9	dmaic	dmaic	ADJ
crl-15867	74	10	as	as	ADP
crl-15867	74	11	a	a	DET
crl-15867	74	12	structured	structured	ADJ
crl-15867	74	13	problem	problem	NOUN
crl-15867	74	14	-	-	PUNCT
crl-15867	74	15	solving	solve	VERB
crl-15867	74	16	tool	tool	NOUN
crl-15867	74	17	reflected	reflect	VERB
crl-15867	74	18	the	the	DET
crl-15867	74	19	infrastructure	infrastructure	NOUN
crl-15867	74	20	of	of	ADP
crl-15867	74	21	support	support	NOUN
crl-15867	74	22	provided	provide	VERB
crl-15867	74	23	by	by	ADP
crl-15867	74	24	the	the	DET
crl-15867	74	25	organization	organization	NOUN
crl-15867	74	26	.	.	PUNCT
crl-15867	75	1	this	this	DET
crl-15867	75	2	infrastructure	infrastructure	NOUN
crl-15867	75	3	is	be	AUX
crl-15867	75	4	described	describe	VERB
crl-15867	75	5	by	by	ADP
crl-15867	75	6	phipps	phipps	PROPN
crl-15867	75	7	as	as	ADP
crl-15867	75	8	including	include	VERB
crl-15867	75	9	a	a	DET
crl-15867	75	10	“	"	PUNCT
crl-15867	75	11	leadership	leadership	NOUN
crl-15867	75	12	system	system	NOUN
crl-15867	75	13	,	,	PUNCT
crl-15867	75	14	”	"	PUNCT
crl-15867	75	15	a	a	DET
crl-15867	75	16	“	"	PUNCT
crl-15867	75	17	team	team	NOUN
crl-15867	75	18	system	system	NOUN
crl-15867	75	19	,	,	PUNCT
crl-15867	75	20	”	"	PUNCT
crl-15867	75	21	a	a	DET
crl-15867	75	22	“	"	PUNCT
crl-15867	75	23	planning	planning	NOUN
crl-15867	75	24	system	system	NOUN
crl-15867	75	25	,	,	PUNCT
crl-15867	75	26	”	"	PUNCT
crl-15867	75	27	a	a	DET
crl-15867	75	28	“	"	PUNCT
crl-15867	75	29	process	process	NOUN
crl-15867	75	30	improvement	improvement	NOUN
crl-15867	75	31	system	system	NOUN
crl-15867	75	32	,	,	PUNCT
crl-15867	75	33	”	"	PUNCT
crl-15867	75	34	and	and	CCONJ
crl-15867	75	35	a	a	DET
crl-15867	75	36	“	"	PUNCT
crl-15867	75	37	performance	performance	NOUN
crl-15867	75	38	management	management	NOUN
crl-15867	75	39	system	system	NOUN
crl-15867	75	40	.	.	PUNCT
crl-15867	75	41	”3	”3	VERB
crl-15867	76	1	these	these	DET
crl-15867	76	2	system	system	NOUN
crl-15867	76	3	elements	element	NOUN
crl-15867	76	4	are	be	AUX
crl-15867	76	5	what	what	PRON
crl-15867	76	6	sveiby	sveiby	PROPN
crl-15867	76	7	describes	describe	VERB
crl-15867	76	8	as	as	ADP
crl-15867	76	9	the	the	DET
crl-15867	76	10	“	"	PUNCT
crl-15867	76	11	internal	internal	ADJ
crl-15867	76	12	structural	structural	ADJ
crl-15867	76	13	assets	asset	NOUN
crl-15867	76	14	”	"	PUNCT
crl-15867	76	15	of	of	ADP
crl-15867	76	16	the	the	DET
crl-15867	76	17	organization.4	organization.4	PROPN
crl-15867	76	18	each	each	DET
crl-15867	76	19	system	system	NOUN
crl-15867	76	20	comprises	comprise	VERB
crl-15867	76	21	a	a	DET
crl-15867	76	22	part	part	NOUN
crl-15867	76	23	of	of	ADP
crl-15867	76	24	the	the	DET
crl-15867	76	25	“	"	PUNCT
crl-15867	76	26	internal	internal	ADJ
crl-15867	76	27	structure	structure	NOUN
crl-15867	76	28	,	,	PUNCT
crl-15867	76	29	”	"	PUNCT
crl-15867	76	30	which	which	PRON
crl-15867	76	31	,	,	PUNCT
crl-15867	76	32	along	along	ADP
crl-15867	76	33	with	with	ADP
crl-15867	76	34	“	"	PUNCT
crl-15867	76	35	employee	employee	NOUN
crl-15867	76	36	competence	competence	NOUN
crl-15867	76	37	”	"	PUNCT
crl-15867	76	38	and	and	CCONJ
crl-15867	76	39	the	the	DET
crl-15867	76	40	relationship	relationship	NOUN
crl-15867	76	41	with	with	ADP
crl-15867	76	42	customers	customer	NOUN
crl-15867	76	43	and	and	CCONJ
crl-15867	76	44	stakeholders	stakeholder	NOUN
crl-15867	76	45	in	in	ADP
crl-15867	76	46	the	the	DET
crl-15867	76	47	“	"	PUNCT
crl-15867	76	48	external	external	ADJ
crl-15867	76	49	structure	structure	NOUN
crl-15867	76	50	,	,	PUNCT
crl-15867	76	51	”	"	PUNCT
crl-15867	76	52	comprise	comprise	VERB
crl-15867	76	53	three	three	NUM
crl-15867	76	54	types	type	NOUN
crl-15867	76	55	of	of	ADP
crl-15867	76	56	intangible	intangible	ADJ
crl-15867	76	57	(	(	PUNCT
crl-15867	76	58	vs.	vs.	ADP
crl-15867	76	59	tangible	tangible	ADJ
crl-15867	76	60	physical	physical	ADJ
crl-15867	76	61	and	and	CCONJ
crl-15867	76	62	financial	financial	ADJ
crl-15867	76	63	)	)	PUNCT
crl-15867	76	64	assets	asset	NOUN
crl-15867	76	65	of	of	ADP
crl-15867	76	66	an	an	DET
crl-15867	76	67	organization	organization	NOUN
crl-15867	76	68	.	.	PUNCT
crl-15867	77	1	•	•	NUM
crl-15867	77	2	the	the	DET
crl-15867	77	3	“	"	PUNCT
crl-15867	77	4	leadership	leadership	NOUN
crl-15867	77	5	system	system	NOUN
crl-15867	77	6	”	"	PUNCT
crl-15867	77	7	involved	involve	VERB
crl-15867	77	8	development	development	NOUN
crl-15867	77	9	of	of	ADP
crl-15867	77	10	a	a	DET
crl-15867	77	11	shared	share	VERB
crl-15867	77	12	leadership	leadership	NOUN
crl-15867	77	13	ethic	ethic	ADJ
crl-15867	77	14	and	and	CCONJ
crl-15867	77	15	practice	practice	NOUN
crl-15867	77	16	.	.	PUNCT
crl-15867	78	1	facilitation	facilitation	NOUN
crl-15867	78	2	and	and	CCONJ
crl-15867	78	3	structured	structured	ADJ
crl-15867	78	4	problem	problem	NOUN
crl-15867	78	5	-	-	PUNCT
crl-15867	78	6	solving	solve	VERB
crl-15867	78	7	skills	skill	NOUN
crl-15867	78	8	are	be	AUX
crl-15867	78	9	a	a	DET
crl-15867	78	10	key	key	ADJ
crl-15867	78	11	leadership	leadership	NOUN
crl-15867	78	12	competency	competency	NOUN
crl-15867	78	13	required	require	VERB
crl-15867	78	14	for	for	ADP
crl-15867	78	15	this	this	DET
crl-15867	78	16	shared	share	VERB
crl-15867	78	17	leadership	leadership	NOUN
crl-15867	78	18	approach	approach	NOUN
crl-15867	78	19	to	to	ADP
crl-15867	78	20	work	work	NOUN
crl-15867	78	21	.	.	PUNCT
crl-15867	79	1	•	•	NUM
crl-15867	79	2	the	the	DET
crl-15867	79	3	“	"	PUNCT
crl-15867	79	4	team	team	NOUN
crl-15867	79	5	system	system	NOUN
crl-15867	79	6	”	"	PUNCT
crl-15867	79	7	reinforced	reinforce	VERB
crl-15867	79	8	the	the	DET
crl-15867	79	9	evolution	evolution	NOUN
crl-15867	79	10	of	of	ADP
crl-15867	79	11	the	the	DET
crl-15867	79	12	team	team	NOUN
crl-15867	79	13	leader	leader	NOUN
crl-15867	79	14	’s	’s	PART
crl-15867	79	15	facilitative	facilitative	ADJ
crl-15867	79	16	role	role	NOUN
crl-15867	79	17	,	,	PUNCT
crl-15867	79	18	but	but	CCONJ
crl-15867	79	19	its	its	PRON
crl-15867	79	20	primary	primary	ADJ
crl-15867	79	21	purpose	purpose	NOUN
crl-15867	79	22	is	be	AUX
crl-15867	79	23	to	to	PART
crl-15867	79	24	increase	increase	VERB
crl-15867	79	25	organizational	organizational	ADJ
crl-15867	79	26	performance	performance	NOUN
crl-15867	79	27	.	.	PUNCT
crl-15867	80	1	creating	create	VERB
crl-15867	80	2	the	the	DET
crl-15867	80	3	team	team	NOUN
crl-15867	80	4	system	system	NOUN
crl-15867	80	5	involved	involve	VERB
crl-15867	80	6	the	the	DET
crl-15867	80	7	establishment	establishment	NOUN
crl-15867	80	8	of	of	ADP
crl-15867	80	9	performance	performance	NOUN
crl-15867	80	10	goals	goal	NOUN
crl-15867	80	11	and	and	CCONJ
crl-15867	80	12	standards	standard	NOUN
crl-15867	80	13	,	,	PUNCT
crl-15867	80	14	as	as	ADV
crl-15867	80	15	well	well	ADV
crl-15867	80	16	as	as	ADP
crl-15867	80	17	the	the	DET
crl-15867	80	18	redesign	redesign	NOUN
crl-15867	80	19	of	of	ADP
crl-15867	80	20	work	work	NOUN
crl-15867	80	21	units	unit	NOUN
crl-15867	80	22	around	around	ADP
crl-15867	80	23	processes	process	NOUN
crl-15867	80	24	and	and	CCONJ
crl-15867	80	25	related	relate	VERB
crl-15867	80	26	customer	customer	NOUN
crl-15867	80	27	services	service	NOUN
crl-15867	80	28	.	.	PUNCT
crl-15867	81	1	teams	team	NOUN
crl-15867	81	2	were	be	AUX
crl-15867	81	3	asked	ask	VERB
crl-15867	81	4	to	to	PART
crl-15867	81	5	focus	focus	VERB
crl-15867	81	6	on	on	ADP
crl-15867	81	7	what	what	PRON
crl-15867	81	8	customers	customer	NOUN
crl-15867	81	9	wanted	want	VERB
crl-15867	81	10	.	.	PUNCT
crl-15867	82	1	assessment	assessment	NOUN
crl-15867	82	2	competencies	competency	NOUN
crl-15867	82	3	are	be	AUX
crl-15867	82	4	key	key	ADJ
crl-15867	82	5	to	to	ADP
crl-15867	82	6	understanding	understand	VERB
crl-15867	82	7	customer	customer	NOUN
crl-15867	82	8	needs	need	NOUN
crl-15867	82	9	and	and	CCONJ
crl-15867	82	10	establishing	establish	VERB
crl-15867	82	11	team	team	NOUN
crl-15867	82	12	performance	performance	NOUN
crl-15867	82	13	goals	goal	NOUN
crl-15867	82	14	.	.	PUNCT
crl-15867	83	1	•	•	NUM
crl-15867	83	2	the	the	DET
crl-15867	83	3	“	"	PUNCT
crl-15867	83	4	planning	planning	NOUN
crl-15867	83	5	system	system	NOUN
crl-15867	83	6	”	"	PUNCT
crl-15867	83	7	was	be	AUX
crl-15867	83	8	based	base	VERB
crl-15867	83	9	on	on	ADP
crl-15867	83	10	the	the	DET
crl-15867	83	11	practice	practice	NOUN
crl-15867	83	12	of	of	ADP
crl-15867	83	13	“	"	PUNCT
crl-15867	83	14	hoshin	hoshin	ADJ
crl-15867	83	15	kanri”—a	kanri”—a	NOUN
crl-15867	83	16	japanese	japanese	ADJ
crl-15867	83	17	term	term	NOUN
crl-15867	83	18	describing	describe	VERB
crl-15867	83	19	planning	planning	NOUN
crl-15867	83	20	that	that	PRON
crl-15867	83	21	focuses	focus	VERB
crl-15867	83	22	and	and	CCONJ
crl-15867	83	23	aligns	align	VERB
crl-15867	83	24	the	the	DET
crl-15867	83	25	organization	organization	NOUN
crl-15867	83	26	to	to	PART
crl-15867	83	27	achieve	achieve	VERB
crl-15867	83	28	the	the	DET
crl-15867	83	29	highest	high	ADJ
crl-15867	83	30	quality	quality	NOUN
crl-15867	83	31	for	for	ADP
crl-15867	83	32	customers	customer	NOUN
crl-15867	83	33	by	by	ADP
crl-15867	83	34	conducting	conduct	VERB
crl-15867	83	35	continuous	continuous	ADJ
crl-15867	83	36	improvement	improvement	NOUN
crl-15867	83	37	and	and	CCONJ
crl-15867	83	38	discovering	discover	VERB
crl-15867	83	39	innovative	innovative	ADJ
crl-15867	83	40	break	break	NOUN
crl-15867	83	41	throughs.5	throughs.5	SCONJ
crl-15867	83	42	it	it	PRON
crl-15867	83	43	was	be	AUX
crl-15867	83	44	this	this	DET
crl-15867	83	45	planning	planning	NOUN
crl-15867	83	46	process	process	NOUN
crl-15867	83	47	that	that	PRON
crl-15867	83	48	identified	identify	VERB
crl-15867	83	49	the	the	DET
crl-15867	83	50	information	information	NOUN
crl-15867	83	51	and	and	CCONJ
crl-15867	83	52	referral	referral	ADJ
crl-15867	83	53	process	process	NOUN
crl-15867	83	54	as	as	ADP
crl-15867	83	55	a	a	DET
crl-15867	83	56	focus	focus	NOUN
crl-15867	83	57	for	for	ADP
crl-15867	83	58	assessment	assessment	NOUN
crl-15867	83	59	.	.	PUNCT
crl-15867	84	1	•	•	NOUN
crl-15867	84	2	central	central	ADJ
crl-15867	84	3	to	to	ADP
crl-15867	84	4	continuous	continuous	ADJ
crl-15867	84	5	improvement	improvement	NOUN
crl-15867	84	6	to	to	PART
crl-15867	84	7	achieve	achieve	VERB
crl-15867	84	8	quality	quality	NOUN
crl-15867	84	9	as	as	SCONJ
crl-15867	84	10	the	the	DET
crl-15867	84	11	customer	customer	NOUN
crl-15867	84	12	sees	see	VERB
crl-15867	84	13	it	it	PRON
crl-15867	84	14	is	be	AUX
crl-15867	84	15	the	the	DET
crl-15867	84	16	“	"	PUNCT
crl-15867	84	17	process	process	NOUN
crl-15867	84	18	improvement	improvement	NOUN
crl-15867	84	19	system	system	NOUN
crl-15867	84	20	.	.	PUNCT
crl-15867	84	21	”	"	PUNCT
crl-15867	85	1	a	a	DET
crl-15867	85	2	process	process	NOUN
crl-15867	85	3	improvement	improvement	NOUN
crl-15867	85	4	(	(	PUNCT
crl-15867	85	5	pi	pi	NOUN
crl-15867	85	6	)	)	PUNCT
crl-15867	85	7	system	system	NOUN
crl-15867	85	8	contains	contain	VERB
crl-15867	85	9	research	research	NOUN
crl-15867	85	10	and	and	CCONJ
crl-15867	85	11	action	action	NOUN
crl-15867	85	12	capabilities	capability	NOUN
crl-15867	85	13	that	that	PRON
crl-15867	85	14	support	support	VERB
crl-15867	85	15	an	an	DET
crl-15867	85	16	organization	organization	NOUN
crl-15867	85	17	’s	’s	PART
crl-15867	85	18	ability	ability	NOUN
crl-15867	85	19	to	to	PART
crl-15867	85	20	assess	assess	VERB
crl-15867	85	21	what	what	PRON
crl-15867	85	22	customers	customer	NOUN
crl-15867	85	23	value	value	VERB
crl-15867	85	24	,	,	PUNCT
crl-15867	85	25	to	to	PART
crl-15867	85	26	analyze	analyze	VERB
crl-15867	85	27	performance	performance	NOUN
crl-15867	85	28	of	of	ADP
crl-15867	85	29	services	service	NOUN
crl-15867	85	30	and	and	CCONJ
crl-15867	85	31	products	product	NOUN
crl-15867	85	32	,	,	PUNCT
crl-15867	85	33	and	and	CCONJ
crl-15867	85	34	to	to	PART
crl-15867	85	35	use	use	VERB
crl-15867	85	36	the	the	DET
crl-15867	85	37	analysis	analysis	NOUN
crl-15867	85	38	to	to	PART
crl-15867	85	39	make	make	VERB
crl-15867	85	40	“	"	PUNCT
crl-15867	85	41	value	value	NOUN
crl-15867	85	42	-	-	PUNCT
crl-15867	85	43	added	add	VERB
crl-15867	85	44	”	"	PUNCT
crl-15867	85	45	improvements	improvement	NOUN
crl-15867	85	46	that	that	PRON
crl-15867	85	47	would	would	AUX
crl-15867	85	48	exceed	exceed	VERB
crl-15867	85	49	customers	customer	NOUN
crl-15867	85	50	’	’	PART
crl-15867	85	51	expectations	expectation	NOUN
crl-15867	85	52	.	.	PUNCT
crl-15867	86	1	the	the	DET
crl-15867	86	2	existence	existence	NOUN
crl-15867	86	3	of	of	ADP
crl-15867	86	4	this	this	DET
crl-15867	86	5	pi	pi	NOUN
crl-15867	86	6	system	system	NOUN
crl-15867	86	7	supported	support	VERB
crl-15867	86	8	the	the	DET
crl-15867	86	9	library	library	NOUN
crl-15867	86	10	’s	’s	PART
crl-15867	86	11	cabinet	cabinet	NOUN
crl-15867	86	12	allocation	allocation	NOUN
crl-15867	86	13	of	of	ADP
crl-15867	86	14	staff	staff	NOUN
crl-15867	86	15	time	time	NOUN
crl-15867	86	16	and	and	CCONJ
crl-15867	86	17	resources	resource	NOUN
crl-15867	86	18	to	to	ADP
crl-15867	86	19	learning	learn	VERB
crl-15867	86	20	the	the	DET
crl-15867	86	21	dmaic	dmaic	ADJ
crl-15867	86	22	approach	approach	NOUN
crl-15867	86	23	.	.	PUNCT
crl-15867	87	1	to	to	PART
crl-15867	87	2	strengthen	strengthen	VERB
crl-15867	87	3	the	the	DET
crl-15867	87	4	knowledge	knowledge	NOUN
crl-15867	87	5	of	of	ADP
crl-15867	87	6	pi	pi	NOUN
crl-15867	87	7	methods	method	NOUN
crl-15867	87	8	and	and	CCONJ
crl-15867	87	9	tools	tool	NOUN
crl-15867	87	10	on	on	ADP
crl-15867	87	11	the	the	DET
crl-15867	87	12	finl	finl	NOUN
crl-15867	87	13	team	team	NOUN
crl-15867	87	14	,	,	PUNCT
crl-15867	87	15	a	a	DET
crl-15867	87	16	member	member	NOUN
crl-15867	87	17	of	of	ADP
crl-15867	87	18	the	the	DET
crl-15867	87	19	human	human	ADJ
crl-15867	87	20	resources	resource	NOUN
crl-15867	87	21	and	and	CCONJ
crl-15867	87	22	organization	organization	NOUN
crl-15867	87	23	effectiveness	effectiveness	NOUN
crl-15867	87	24	team	team	NOUN
crl-15867	87	25	was	be	AUX
crl-15867	87	26	assigned	assign	VERB
crl-15867	87	27	specifically	specifically	ADV
crl-15867	87	28	to	to	PART
crl-15867	87	29	provide	provide	VERB
crl-15867	87	30	pi	pi	NOUN
crl-15867	87	31	knowledge	knowledge	NOUN
crl-15867	87	32	and	and	CCONJ
crl-15867	87	33	support	support	NOUN
crl-15867	87	34	.	.	PUNCT
crl-15867	88	1	•	•	NUM
crl-15867	88	2	the	the	DET
crl-15867	88	3	library	library	NOUN
crl-15867	88	4	had	have	AUX
crl-15867	88	5	appointed	appoint	VERB
crl-15867	88	6	a	a	DET
crl-15867	88	7	process	process	NOUN
crl-15867	88	8	improvement	improvement	NOUN
crl-15867	88	9	resource	resource	NOUN
crl-15867	88	10	(	(	PUNCT
crl-15867	88	11	pir	pir	PROPN
crl-15867	88	12	)	)	PUNCT
crl-15867	88	13	group	group	NOUN
crl-15867	88	14	to	to	PART
crl-15867	88	15	support	support	VERB
crl-15867	88	16	teams	team	NOUN
crl-15867	88	17	in	in	ADP
crl-15867	88	18	learning	learn	VERB
crl-15867	88	19	and	and	CCONJ
crl-15867	88	20	utilizing	utilize	VERB
crl-15867	88	21	a	a	DET
crl-15867	88	22	structured	structured	ADJ
crl-15867	88	23	approach	approach	NOUN
crl-15867	88	24	to	to	ADP
crl-15867	88	25	problem	problem	NOUN
crl-15867	88	26	solving	solving	NOUN
crl-15867	88	27	and	and	CCONJ
crl-15867	88	28	provided	provide	VERB
crl-15867	88	29	funding	funding	NOUN
crl-15867	88	30	to	to	PART
crl-15867	88	31	train	train	VERB
crl-15867	88	32	the	the	DET
crl-15867	88	33	group	group	NOUN
crl-15867	88	34	in	in	ADP
crl-15867	88	35	this	this	DET
crl-15867	88	36	methodology	methodology	NOUN
crl-15867	88	37	.	.	PUNCT
crl-15867	89	1	•	•	NUM
crl-15867	89	2	the	the	DET
crl-15867	89	3	“	"	PUNCT
crl-15867	89	4	performance	performance	NOUN
crl-15867	89	5	effectiveness	effectiveness	NOUN
crl-15867	89	6	management	management	NOUN
crl-15867	89	7	system	system	NOUN
crl-15867	89	8	”	"	PUNCT
crl-15867	89	9	(	(	PUNCT
crl-15867	89	10	pems	pem	NOUN
crl-15867	89	11	)	)	PUNCT
crl-15867	89	12	served	serve	VERB
crl-15867	89	13	to	to	PART
crl-15867	89	14	support	support	VERB
crl-15867	89	15	all	all	DET
crl-15867	89	16	the	the	DET
crl-15867	89	17	other	other	ADJ
crl-15867	89	18	system	system	NOUN
crl-15867	89	19	elements	element	NOUN
crl-15867	89	20	by	by	ADP
crl-15867	89	21	ensuring	ensure	VERB
crl-15867	89	22	direction	direction	NOUN
crl-15867	89	23	and	and	CCONJ
crl-15867	89	24	opportunities	opportunity	NOUN
crl-15867	89	25	for	for	ADP
crl-15867	89	26	individual	individual	ADJ
crl-15867	89	27	growth	growth	NOUN
crl-15867	89	28	,	,	PUNCT
crl-15867	89	29	team	team	NOUN
crl-15867	89	30	learning	learning	NOUN
crl-15867	89	31	,	,	PUNCT
crl-15867	89	32	feedback	feedback	NOUN
crl-15867	89	33	,	,	PUNCT
crl-15867	89	34	reward	reward	NOUN
crl-15867	89	35	,	,	PUNCT
crl-15867	89	36	and	and	CCONJ
crl-15867	89	37	recognition	recognition	NOUN
crl-15867	89	38	.	.	PUNCT
crl-15867	90	1	it	it	PRON
crl-15867	90	2	also	also	ADV
crl-15867	90	3	emphasizes	emphasize	VERB
crl-15867	90	4	se	se	ADV
crl-15867	90	5	ing	ing	ADJ
crl-15867	90	6	measurable	measurable	ADJ
crl-15867	90	7	standards	standard	NOUN
crl-15867	90	8	for	for	ADP
crl-15867	90	9	individuals	individual	NOUN
crl-15867	90	10	and	and	CCONJ
crl-15867	90	11	processes	process	NOUN
crl-15867	90	12	to	to	PART
crl-15867	90	13	provide	provide	VERB
crl-15867	90	14	the	the	DET
crl-15867	90	15	means	mean	NOUN
crl-15867	90	16	for	for	ADP
crl-15867	90	17	assessment	assessment	NOUN
crl-15867	90	18	of	of	ADP
crl-15867	90	19	success	success	NOUN
crl-15867	90	20	or	or	CCONJ
crl-15867	90	21	need	need	VERB
crl-15867	90	22	for	for	ADP
crl-15867	90	23	improvement	improvement	NOUN
crl-15867	90	24	.	.	PUNCT
crl-15867	91	1	each	each	DET
crl-15867	91	2	member	member	NOUN
crl-15867	91	3	of	of	ADP
crl-15867	91	4	the	the	DET
crl-15867	91	5	finl	finl	NOUN
crl-15867	91	6	team	team	NOUN
crl-15867	91	7	knew	know	VERB
crl-15867	91	8	going	go	VERB
crl-15867	91	9	into	into	ADP
crl-15867	91	10	the	the	DET
crl-15867	91	11	project	project	NOUN
crl-15867	91	12	that	that	PRON
crl-15867	91	13	the	the	DET
crl-15867	91	14	learning	learning	NOUN
crl-15867	91	15	and	and	CCONJ
crl-15867	91	16	results	result	NOUN
crl-15867	91	17	of	of	ADP
crl-15867	91	18	their	their	PRON
crl-15867	91	19	work	work	NOUN
crl-15867	91	20	would	would	AUX
crl-15867	91	21	find	find	VERB
crl-15867	91	22	support	support	NOUN
crl-15867	91	23	in	in	ADP
crl-15867	91	24	the	the	DET
crl-15867	91	25	pems	pem	NOUN
crl-15867	91	26	process	process	NOUN
crl-15867	91	27	through	through	ADP
crl-15867	91	28	individual	individual	ADJ
crl-15867	91	29	developmental	developmental	ADJ
crl-15867	91	30	reviews	review	NOUN
crl-15867	91	31	,	,	PUNCT
crl-15867	91	32	promotion	promotion	NOUN
crl-15867	91	33	and	and	CCONJ
crl-15867	91	34	continuing	continue	VERB
crl-15867	91	35	status	status	NOUN
crl-15867	91	36	reviews	review	NOUN
crl-15867	91	37	,	,	PUNCT
crl-15867	91	38	and	and	CCONJ
crl-15867	91	39	team	team	NOUN
crl-15867	91	40	reviews	review	NOUN
crl-15867	91	41	.	.	PUNCT
crl-15867	92	1	it	it	PRON
crl-15867	92	2	was	be	AUX
crl-15867	92	3	in	in	ADP
crl-15867	92	4	this	this	DET
crl-15867	92	5	context	context	NOUN
crl-15867	92	6	of	of	ADP
crl-15867	92	7	these	these	DET
crl-15867	92	8	organizational	organizational	ADJ
crl-15867	92	9	assets	asset	NOUN
crl-15867	92	10	that	that	PRON
crl-15867	92	11	the	the	DET
crl-15867	92	12	finl	finl	NOUN
crl-15867	92	13	team	team	NOUN
crl-15867	92	14	pursued	pursue	VERB
crl-15867	92	15	i	i	PRON
crl-15867	92	16	252	252	NUM
crl-15867	92	17	college	college	NOUN
crl-15867	92	18	&	&	CCONJ
crl-15867	92	19	research	research	NOUN
crl-15867	92	20	libraries	library	NOUN
crl-15867	92	21	may	may	AUX
crl-15867	92	22	2007	2007	NUM
crl-15867	92	23	its	its	PRON
crl-15867	92	24	work	work	NOUN
crl-15867	92	25	.	.	PUNCT
crl-15867	93	1	the	the	DET
crl-15867	93	2	dmaic	dmaic	ADJ
crl-15867	93	3	phases	phase	NOUN
crl-15867	93	4	describe	describe	VERB
crl-15867	93	5	the	the	DET
crl-15867	93	6	activities	activity	NOUN
crl-15867	93	7	and	and	CCONJ
crl-15867	93	8	results	result	NOUN
crl-15867	93	9	gained	gain	VERB
crl-15867	93	10	as	as	SCONJ
crl-15867	93	11	the	the	DET
crl-15867	93	12	team	team	NOUN
crl-15867	93	13	proceeded	proceed	VERB
crl-15867	93	14	to	to	PART
crl-15867	93	15	study	study	VERB
crl-15867	93	16	the	the	DET
crl-15867	93	17	information	information	NOUN
crl-15867	93	18	and	and	CCONJ
crl-15867	93	19	referral	referral	ADJ
crl-15867	93	20	process	process	NOUN
crl-15867	93	21	.	.	PUNCT
crl-15867	94	1	using	use	VERB
crl-15867	94	2	data	datum	NOUN
crl-15867	94	3	to	to	PART
crl-15867	94	4	make	make	VERB
crl-15867	94	5	decisions	decision	NOUN
crl-15867	94	6	about	about	ADP
crl-15867	94	7	reference	reference	NOUN
crl-15867	94	8	processes	process	NOUN
crl-15867	94	9	as	as	ADV
crl-15867	94	10	noted	note	VERB
crl-15867	94	11	above	above	ADV
crl-15867	94	12	,	,	PUNCT
crl-15867	94	13	finl	finl	NOUN
crl-15867	94	14	was	be	AUX
crl-15867	94	15	charged	charge	VERB
crl-15867	94	16	with	with	ADP
crl-15867	94	17	investigating	investigate	VERB
crl-15867	94	18	the	the	DET
crl-15867	94	19	information	information	NOUN
crl-15867	94	20	and	and	CCONJ
crl-15867	94	21	referral	referral	NOUN
crl-15867	94	22	processes	process	NOUN
crl-15867	94	23	wherever	wherever	SCONJ
crl-15867	94	24	these	these	DET
crl-15867	94	25	activities	activity	NOUN
crl-15867	94	26	took	take	VERB
crl-15867	94	27	place	place	NOUN
crl-15867	94	28	.	.	PUNCT
crl-15867	95	1	when	when	SCONJ
crl-15867	95	2	finl	finl	NOUN
crl-15867	95	3	began	begin	VERB
crl-15867	95	4	its	its	PRON
crl-15867	95	5	study	study	NOUN
crl-15867	95	6	of	of	ADP
crl-15867	95	7	these	these	DET
crl-15867	95	8	processes	process	NOUN
crl-15867	95	9	,	,	PUNCT
crl-15867	95	10	the	the	DET
crl-15867	95	11	only	only	ADJ
crl-15867	95	12	real	real	ADJ
crl-15867	95	13	data	datum	NOUN
crl-15867	95	14	the	the	DET
crl-15867	95	15	team	team	NOUN
crl-15867	95	16	had	have	VERB
crl-15867	95	17	were	be	AUX
crl-15867	95	18	the	the	DET
crl-15867	95	19	annual	annual	ADJ
crl-15867	95	20	totals	total	NOUN
crl-15867	95	21	of	of	ADP
crl-15867	95	22	reference	reference	NOUN
crl-15867	95	23	and	and	CCONJ
crl-15867	95	24	directional	directional	ADJ
crl-15867	95	25	questions	question	NOUN
crl-15867	95	26	that	that	PRON
crl-15867	95	27	were	be	AUX
crl-15867	95	28	collected	collect	VERB
crl-15867	95	29	for	for	ADP
crl-15867	95	30	,	,	PUNCT
crl-15867	95	31	and	and	CCONJ
crl-15867	95	32	submi	submi	VERB
crl-15867	95	33	ed	ed	NOUN
crl-15867	95	34	to	to	ADP
crl-15867	95	35	,	,	PUNCT
crl-15867	95	36	the	the	DET
crl-15867	95	37	association	association	NOUN
crl-15867	95	38	of	of	ADP
crl-15867	95	39	research	research	NOUN
crl-15867	95	40	libraries	library	NOUN
crl-15867	95	41	(	(	PUNCT
crl-15867	95	42	arl	arl	PROPN
crl-15867	95	43	)	)	PUNCT
crl-15867	95	44	each	each	DET
crl-15867	95	45	year	year	NOUN
crl-15867	95	46	.	.	PUNCT
crl-15867	96	1	this	this	PRON
crl-15867	96	2	was	be	AUX
crl-15867	96	3	sufficient	sufficient	ADJ
crl-15867	96	4	,	,	PUNCT
crl-15867	96	5	as	as	SCONJ
crl-15867	96	6	noted	note	VERB
crl-15867	96	7	in	in	ADP
crl-15867	96	8	the	the	DET
crl-15867	96	9	introduction	introduction	NOUN
crl-15867	96	10	,	,	PUNCT
crl-15867	96	11	to	to	PART
crl-15867	96	12	indicate	indicate	VERB
crl-15867	96	13	gross	gross	ADJ
crl-15867	96	14	trends	trend	NOUN
crl-15867	96	15	.	.	PUNCT
crl-15867	97	1	the	the	DET
crl-15867	97	2	library	library	NOUN
crl-15867	97	3	was	be	AUX
crl-15867	97	4	experiencing	experience	VERB
crl-15867	97	5	a	a	DET
crl-15867	97	6	marked	mark	VERB
crl-15867	97	7	decline	decline	NOUN
crl-15867	97	8	in	in	ADP
crl-15867	97	9	the	the	DET
crl-15867	97	10	volume	volume	NOUN
crl-15867	97	11	of	of	ADP
crl-15867	97	12	questions	question	NOUN
crl-15867	97	13	—	—	PUNCT
crl-15867	97	14	but	but	CCONJ
crl-15867	97	15	these	these	DET
crl-15867	97	16	data	datum	NOUN
crl-15867	97	17	did	do	AUX
crl-15867	97	18	not	not	PART
crl-15867	97	19	give	give	VERB
crl-15867	97	20	finl	finl	NOUN
crl-15867	97	21	much	much	ADJ
crl-15867	97	22	detail	detail	NOUN
crl-15867	97	23	from	from	ADP
crl-15867	97	24	which	which	PRON
crl-15867	97	25	to	to	PART
crl-15867	97	26	work	work	VERB
crl-15867	97	27	.	.	PUNCT
crl-15867	98	1	the	the	DET
crl-15867	98	2	library	library	NOUN
crl-15867	98	3	did	do	AUX
crl-15867	98	4	not	not	PART
crl-15867	98	5	set	set	VERB
crl-15867	98	6	institutional	institutional	ADJ
crl-15867	98	7	standards	standard	NOUN
crl-15867	98	8	for	for	ADP
crl-15867	98	9	the	the	DET
crl-15867	98	10	success	success	NOUN
crl-15867	98	11	or	or	CCONJ
crl-15867	98	12	quality	quality	NOUN
crl-15867	98	13	of	of	ADP
crl-15867	98	14	the	the	DET
crl-15867	98	15	information	information	NOUN
crl-15867	98	16	and	and	CCONJ
crl-15867	98	17	referral	referral	ADJ
crl-15867	98	18	process	process	NOUN
crl-15867	98	19	.	.	PUNCT
crl-15867	99	1	furthermore	furthermore	ADV
crl-15867	99	2	,	,	PUNCT
crl-15867	99	3	any	any	DET
crl-15867	99	4	data	datum	NOUN
crl-15867	99	5	gathered	gather	VERB
crl-15867	99	6	about	about	ADP
crl-15867	99	7	reference	reference	NOUN
crl-15867	99	8	and	and	CCONJ
crl-15867	99	9	referral	referral	NOUN
crl-15867	99	10	were	be	AUX
crl-15867	99	11	often	often	ADV
crl-15867	99	12	incomplete	incomplete	ADJ
crl-15867	99	13	and	and	CCONJ
crl-15867	99	14	questionable	questionable	ADJ
crl-15867	99	15	due	due	ADJ
crl-15867	99	16	to	to	ADP
crl-15867	99	17	lack	lack	NOUN
crl-15867	99	18	of	of	ADP
crl-15867	99	19	consistent	consistent	ADJ
crl-15867	99	20	understanding	understanding	NOUN
crl-15867	99	21	or	or	CCONJ
crl-15867	99	22	application	application	NOUN
crl-15867	99	23	across	across	ADP
crl-15867	99	24	the	the	DET
crl-15867	99	25	library	library	NOUN
crl-15867	99	26	.	.	PUNCT
crl-15867	100	1	to	to	PART
crl-15867	100	2	define	define	VERB
crl-15867	100	3	and	and	CCONJ
crl-15867	100	4	measure	measure	VERB
crl-15867	100	5	the	the	DET
crl-15867	100	6	use	use	NOUN
crl-15867	100	7	of	of	ADP
crl-15867	100	8	the	the	DET
crl-15867	100	9	information	information	NOUN
crl-15867	100	10	and	and	CCONJ
crl-15867	100	11	referral	referral	ADJ
crl-15867	100	12	service	service	NOUN
crl-15867	100	13	,	,	PUNCT
crl-15867	100	14	one	one	NUM
crl-15867	100	15	of	of	ADP
crl-15867	100	16	the	the	DET
crl-15867	100	17	first	first	ADJ
crl-15867	100	18	tasks	task	NOUN
crl-15867	100	19	faced	face	VERB
crl-15867	100	20	by	by	ADP
crl-15867	100	21	the	the	DET
crl-15867	100	22	finl	finl	NOUN
crl-15867	100	23	team	team	NOUN
crl-15867	100	24	was	be	AUX
crl-15867	100	25	the	the	DET
crl-15867	100	26	creation	creation	NOUN
crl-15867	100	27	of	of	ADP
crl-15867	100	28	a	a	DET
crl-15867	100	29	process	process	NOUN
crl-15867	100	30	map	map	NOUN
crl-15867	100	31	from	from	ADP
crl-15867	100	32	which	which	PRON
crl-15867	100	33	specific	specific	ADJ
crl-15867	100	34	service	service	NOUN
crl-15867	100	35	transactions	transaction	NOUN
crl-15867	100	36	were	be	AUX
crl-15867	100	37	identified	identify	VERB
crl-15867	100	38	,	,	PUNCT
crl-15867	100	39	out	out	ADP
crl-15867	100	40	of	of	ADP
crl-15867	100	41	which	which	PRON
crl-15867	100	42	a	a	DET
crl-15867	100	43	focus	focus	NOUN
crl-15867	100	44	emerged	emerge	VERB
crl-15867	100	45	for	for	ADP
crl-15867	100	46	gathering	gather	VERB
crl-15867	100	47	customer	customer	NOUN
crl-15867	100	48	perceptions	perception	NOUN
crl-15867	100	49	about	about	ADP
crl-15867	100	50	transactions	transaction	NOUN
crl-15867	100	51	that	that	PRON
crl-15867	100	52	would	would	AUX
crl-15867	100	53	provide	provide	VERB
crl-15867	100	54	actionable	actionable	ADJ
crl-15867	100	55	data	datum	NOUN
crl-15867	100	56	.	.	PUNCT
crl-15867	101	1	a	a	DET
crl-15867	101	2	er	er	INTJ
crl-15867	101	3	considering	consider	VERB
crl-15867	101	4	a	a	DET
crl-15867	101	5	variety	variety	NOUN
crl-15867	101	6	of	of	ADP
crl-15867	101	7	data	datum	NOUN
crl-15867	101	8	points	point	NOUN
crl-15867	101	9	that	that	PRON
crl-15867	101	10	might	might	AUX
crl-15867	101	11	bear	bear	VERB
crl-15867	101	12	on	on	ADP
crl-15867	101	13	these	these	DET
crl-15867	101	14	issues	issue	NOUN
crl-15867	101	15	,	,	PUNCT
crl-15867	101	16	finl	finl	NOUN
crl-15867	101	17	ultimately	ultimately	ADV
crl-15867	101	18	determined	determine	VERB
crl-15867	101	19	that	that	SCONJ
crl-15867	101	20	what	what	PRON
crl-15867	101	21	was	be	AUX
crl-15867	101	22	needed	need	VERB
crl-15867	101	23	most	most	ADV
crl-15867	101	24	was	be	AUX
crl-15867	101	25	more	more	ADJ
crl-15867	101	26	information	information	NOUN
crl-15867	101	27	about	about	ADP
crl-15867	101	28	the	the	DET
crl-15867	101	29	nature	nature	NOUN
crl-15867	101	30	of	of	ADP
crl-15867	101	31	the	the	DET
crl-15867	101	32	questions	question	NOUN
crl-15867	101	33	customers	customer	NOUN
crl-15867	101	34	were	be	AUX
crl-15867	101	35	asking	ask	VERB
crl-15867	101	36	at	at	ADP
crl-15867	101	37	service	service	NOUN
crl-15867	101	38	sites	site	NOUN
crl-15867	101	39	,	,	PUNCT
crl-15867	101	40	along	along	ADP
crl-15867	101	41	with	with	ADP
crl-15867	101	42	more	more	ADJ
crl-15867	101	43	information	information	NOUN
crl-15867	101	44	about	about	ADP
crl-15867	101	45	what	what	PRON
crl-15867	101	46	users	user	NOUN
crl-15867	101	47	thought	think	VERB
crl-15867	101	48	about	about	ADP
crl-15867	101	49	the	the	DET
crl-15867	101	50	quality	quality	NOUN
crl-15867	101	51	of	of	ADP
crl-15867	101	52	the	the	DET
crl-15867	101	53	specific	specific	ADJ
crl-15867	101	54	services	service	NOUN
crl-15867	101	55	the	the	DET
crl-15867	101	56	library	library	NOUN
crl-15867	101	57	service	service	NOUN
crl-15867	101	58	desks	desk	NOUN
crl-15867	101	59	were	be	AUX
crl-15867	101	60	providing	provide	VERB
crl-15867	101	61	.	.	PUNCT
crl-15867	102	1	at	at	ADP
crl-15867	102	2	the	the	DET
crl-15867	102	3	time	time	NOUN
crl-15867	102	4	,	,	PUNCT
crl-15867	102	5	information	information	NOUN
crl-15867	102	6	and	and	CCONJ
crl-15867	102	7	referral	referral	ADJ
crl-15867	102	8	data	datum	NOUN
crl-15867	102	9	were	be	AUX
crl-15867	102	10	not	not	PART
crl-15867	102	11	gathered	gather	VERB
crl-15867	102	12	consistently	consistently	ADV
crl-15867	102	13	across	across	ADP
crl-15867	102	14	areas	area	NOUN
crl-15867	102	15	within	within	ADP
crl-15867	102	16	the	the	DET
crl-15867	102	17	library	library	NOUN
crl-15867	102	18	,	,	PUNCT
crl-15867	102	19	and	and	CCONJ
crl-15867	102	20	the	the	DET
crl-15867	102	21	data	datum	NOUN
crl-15867	102	22	gathered	gather	VERB
crl-15867	102	23	were	be	AUX
crl-15867	102	24	somewhat	somewhat	ADV
crl-15867	102	25	suspect	suspect	ADJ
crl-15867	102	26	.	.	PUNCT
crl-15867	103	1	finl	finl	PROPN
crl-15867	103	2	realized	realize	VERB
crl-15867	103	3	that	that	SCONJ
crl-15867	103	4	it	it	PRON
crl-15867	103	5	needed	need	VERB
crl-15867	103	6	to	to	PART
crl-15867	103	7	improve	improve	VERB
crl-15867	103	8	the	the	DET
crl-15867	103	9	data	data	NOUN
crl-15867	103	10	infrastructure	infrastructure	NOUN
crl-15867	103	11	to	to	PART
crl-15867	103	12	be	be	AUX
crl-15867	103	13	able	able	ADJ
crl-15867	103	14	to	to	PART
crl-15867	103	15	make	make	VERB
crl-15867	103	16	quality	quality	NOUN
crl-15867	103	17	,	,	PUNCT
crl-15867	103	18	data	data	NOUN
crl-15867	103	19	-	-	PUNCT
crl-15867	103	20	driven	drive	VERB
crl-15867	103	21	decisions	decision	NOUN
crl-15867	103	22	.	.	PUNCT
crl-15867	104	1	this	this	PRON
crl-15867	104	2	led	lead	VERB
crl-15867	104	3	the	the	DET
crl-15867	104	4	team	team	NOUN
crl-15867	104	5	to	to	PART
crl-15867	104	6	update	update	VERB
crl-15867	104	7	and	and	CCONJ
crl-15867	104	8	consolidate	consolidate	VERB
crl-15867	104	9	the	the	DET
crl-15867	104	10	data	data	NOUN
crl-15867	104	11	collection	collection	NOUN
crl-15867	104	12	infrastructure	infrastructure	NOUN
crl-15867	104	13	to	to	PART
crl-15867	104	14	complete	complete	VERB
crl-15867	104	15	the	the	DET
crl-15867	104	16	measurement	measurement	NOUN
crl-15867	104	17	phase	phase	NOUN
crl-15867	104	18	.	.	PUNCT
crl-15867	105	1	additionally	additionally	ADV
crl-15867	105	2	,	,	PUNCT
crl-15867	105	3	since	since	SCONJ
crl-15867	105	4	cu	cu	PROPN
crl-15867	105	5	ing	ing	ADJ
crl-15867	105	6	costs	cost	NOUN
crl-15867	105	7	was	be	AUX
crl-15867	105	8	a	a	DET
crl-15867	105	9	significant	significant	ADJ
crl-15867	105	10	part	part	NOUN
crl-15867	105	11	of	of	ADP
crl-15867	105	12	the	the	DET
crl-15867	105	13	team	team	NOUN
crl-15867	105	14	charge	charge	NOUN
crl-15867	105	15	,	,	PUNCT
crl-15867	105	16	finl	finl	NOUN
crl-15867	105	17	also	also	ADV
crl-15867	105	18	needed	need	VERB
crl-15867	105	19	a	a	DET
crl-15867	105	20	fundamental	fundamental	ADJ
crl-15867	105	21	understanding	understanding	NOUN
crl-15867	105	22	of	of	ADP
crl-15867	105	23	the	the	DET
crl-15867	105	24	major	major	ADJ
crl-15867	105	25	drivers	driver	NOUN
crl-15867	105	26	of	of	ADP
crl-15867	105	27	the	the	DET
crl-15867	105	28	cost	cost	NOUN
crl-15867	105	29	of	of	ADP
crl-15867	105	30	providing	provide	VERB
crl-15867	105	31	reference	reference	NOUN
crl-15867	105	32	service	service	NOUN
crl-15867	105	33	.	.	PUNCT
crl-15867	106	1	thus	thus	ADV
crl-15867	106	2	,	,	PUNCT
crl-15867	106	3	finl	finl	NOUN
crl-15867	106	4	used	use	VERB
crl-15867	106	5	three	three	NUM
crl-15867	106	6	approaches	approach	NOUN
crl-15867	106	7	—	—	PUNCT
crl-15867	106	8	question	question	NOUN
crl-15867	106	9	logging	logging	NOUN
crl-15867	106	10	,	,	PUNCT
crl-15867	106	11	surveying	survey	VERB
crl-15867	106	12	the	the	DET
crl-15867	106	13	customer	customer	NOUN
crl-15867	106	14	perspective	perspective	NOUN
crl-15867	106	15	,	,	PUNCT
crl-15867	106	16	and	and	CCONJ
crl-15867	106	17	analyzing	analyze	VERB
crl-15867	106	18	the	the	DET
crl-15867	106	19	cost	cost	NOUN
crl-15867	106	20	of	of	ADP
crl-15867	106	21	the	the	DET
crl-15867	106	22	services	service	NOUN
crl-15867	106	23	—	—	PUNCT
crl-15867	106	24	to	to	PART
crl-15867	106	25	bring	bring	VERB
crl-15867	106	26	together	together	ADV
crl-15867	106	27	an	an	DET
crl-15867	106	28	understanding	understanding	NOUN
crl-15867	106	29	of	of	ADP
crl-15867	106	30	the	the	DET
crl-15867	106	31	whole	whole	ADJ
crl-15867	106	32	context	context	NOUN
crl-15867	106	33	.	.	PUNCT
crl-15867	107	1	figure	figure	VERB
crl-15867	107	2	1	1	NUM
crl-15867	107	3	current	current	ADJ
crl-15867	107	4	state	state	NOUN
crl-15867	107	5	i&r	i&r	NOUN
crl-15867	107	6	process	process	NOUN
crl-15867	107	7	map	map	VERB
crl-15867	107	8	nstruction	nstruction	NOUN
crl-15867	107	9	for	for	ADP
crl-15867	107	10	selfsufficiency	selfsufficiency	NOUN
crl-15867	107	11	start	start	NOUN
crl-15867	107	12	:	:	PUNCT
crl-15867	107	13	initiate	initiate	VERB
crl-15867	107	14	interaction	interaction	NOUN
crl-15867	107	15	conduct	conduct	NOUN
crl-15867	107	16	interview	interview	NOUN
crl-15867	107	17	frame	frame	NOUN
crl-15867	107	18	questions	question	NOUN
crl-15867	107	19	(	(	PUNCT
crl-15867	107	20	understand	understand	VERB
crl-15867	107	21	root	root	NOUN
crl-15867	107	22	request	request	NOUN
crl-15867	107	23	)	)	PUNCT
crl-15867	107	24	technical	technical	ADJ
crl-15867	107	25	questions	question	NOUN
crl-15867	107	26	troubleshooting	troubleshoot	VERB
crl-15867	107	27	select	select	ADJ
crl-15867	107	28	source	source	NOUN
crl-15867	107	29	run	run	VERB
crl-15867	107	30	queries	query	NOUN
crl-15867	107	31	direct	direct	ADJ
crl-15867	107	32	referral	referral	NOUN
crl-15867	107	33	employ	employ	NOUN
crl-15867	107	34	search	search	NOUN
crl-15867	107	35	strategy	strategy	NOUN
crl-15867	107	36	model	model	NOUN
crl-15867	107	37	and	and	CCONJ
crl-15867	107	38	explain	explain	VERB
crl-15867	107	39	evaluate	evaluate	VERB
crl-15867	107	40	sources	source	NOUN
crl-15867	107	41	(	(	PUNCT
crl-15867	107	42	relevance	relevance	NOUN
crl-15867	107	43	,	,	PUNCT
crl-15867	107	44	accessibility	accessibility	NOUN
crl-15867	107	45	)	)	PUNCT
crl-15867	107	46	failure/	failure/	NOUN
crl-15867	107	47	incomplete	incomplete	ADJ
crl-15867	107	48	follow	follow	NOUN
crl-15867	107	49	-	-	PUNCT
crl-15867	107	50	up	up	ADP
crl-15867	107	51	contact	contact	NOUN
crl-15867	107	52	instruction	instruction	NOUN
crl-15867	107	53	for	for	ADP
crl-15867	107	54	selfsufficiency	selfsufficiency	NOUN
crl-15867	107	55	explain	explain	VERB
crl-15867	107	56	process	process	NOUN
crl-15867	107	57	of	of	ADP
crl-15867	107	58	evaluation	evaluation	NOUN
crl-15867	107	59	answer	answer	NOUN
crl-15867	107	60	question	question	NOUN
crl-15867	107	61	stop	stop	NOUN
crl-15867	107	62	finding	find	VERB
crl-15867	107	63	information	information	NOUN
crl-15867	107	64	in	in	ADP
crl-15867	107	65	a	a	DET
crl-15867	107	66	new	new	ADJ
crl-15867	107	67	landscape	landscape	NOUN
crl-15867	107	68	253	253	NUM
crl-15867	107	69	logging	log	VERB
crl-15867	107	70	and	and	CCONJ
crl-15867	107	71	analyzing	analyze	VERB
crl-15867	107	72	questions	question	NOUN
crl-15867	107	73	finl	finl	NOUN
crl-15867	107	74	chose	choose	VERB
crl-15867	107	75	to	to	PART
crl-15867	107	76	log	log	VERB
crl-15867	107	77	every	every	DET
crl-15867	107	78	question	question	NOUN
crl-15867	107	79	asked	ask	VERB
crl-15867	107	80	at	at	ADP
crl-15867	107	81	each	each	DET
crl-15867	107	82	service	service	NOUN
crl-15867	107	83	site	site	NOUN
crl-15867	107	84	to	to	PART
crl-15867	107	85	learn	learn	VERB
crl-15867	107	86	more	more	ADJ
crl-15867	107	87	about	about	ADP
crl-15867	107	88	the	the	DET
crl-15867	107	89	nature	nature	NOUN
crl-15867	107	90	of	of	ADP
crl-15867	107	91	the	the	DET
crl-15867	107	92	questions	question	NOUN
crl-15867	107	93	being	be	AUX
crl-15867	107	94	asked	ask	VERB
crl-15867	107	95	.	.	PUNCT
crl-15867	108	1	ultimately	ultimately	ADV
crl-15867	108	2	,	,	PUNCT
crl-15867	108	3	three	three	NUM
crl-15867	108	4	rounds	round	NOUN
crl-15867	108	5	of	of	ADP
crl-15867	108	6	question	question	NOUN
crl-15867	108	7	logging	logging	NOUN
crl-15867	108	8	were	be	AUX
crl-15867	108	9	conducted	conduct	VERB
crl-15867	108	10	at	at	ADP
crl-15867	108	11	each	each	DET
crl-15867	108	12	site	site	NOUN
crl-15867	108	13	.	.	PUNCT
crl-15867	109	1	each	each	DET
crl-15867	109	2	round	round	NOUN
crl-15867	109	3	of	of	ADP
crl-15867	109	4	question	question	NOUN
crl-15867	109	5	logging	logging	NOUN
crl-15867	109	6	lasted	last	VERB
crl-15867	109	7	two	two	NUM
crl-15867	109	8	weeks	week	NOUN
crl-15867	109	9	and	and	CCONJ
crl-15867	109	10	was	be	AUX
crl-15867	109	11	scheduled	schedule	VERB
crl-15867	109	12	during	during	ADP
crl-15867	109	13	representative	representative	ADJ
crl-15867	109	14	periods	period	NOUN
crl-15867	109	15	of	of	ADP
crl-15867	109	16	the	the	DET
crl-15867	109	17	fall	fall	NOUN
crl-15867	109	18	and	and	CCONJ
crl-15867	109	19	spring	spring	NOUN
crl-15867	109	20	semesters	semester	NOUN
crl-15867	109	21	.	.	PUNCT
crl-15867	110	1	the	the	DET
crl-15867	110	2	first	first	ADJ
crl-15867	110	3	round	round	NOUN
crl-15867	110	4	of	of	ADP
crl-15867	110	5	logging	log	VERB
crl-15867	110	6	took	take	VERB
crl-15867	110	7	place	place	NOUN
crl-15867	110	8	in	in	ADP
crl-15867	110	9	february	february	PROPN
crl-15867	110	10	2004	2004	NUM
crl-15867	110	11	to	to	PART
crl-15867	110	12	get	get	VERB
crl-15867	110	13	a	a	DET
crl-15867	110	14	firmer	firm	ADJ
crl-15867	110	15	understanding	understanding	NOUN
crl-15867	110	16	of	of	ADP
crl-15867	110	17	the	the	DET
crl-15867	110	18	types	type	NOUN
crl-15867	110	19	of	of	ADP
crl-15867	110	20	questions	question	NOUN
crl-15867	110	21	actually	actually	ADV
crl-15867	110	22	being	be	AUX
crl-15867	110	23	asked	ask	VERB
crl-15867	110	24	at	at	ADP
crl-15867	110	25	each	each	DET
crl-15867	110	26	site	site	NOUN
crl-15867	110	27	and	and	CCONJ
crl-15867	110	28	the	the	DET
crl-15867	110	29	skill	skill	NOUN
crl-15867	110	30	level	level	NOUN
crl-15867	110	31	needed	need	VERB
crl-15867	110	32	to	to	PART
crl-15867	110	33	answer	answer	VERB
crl-15867	110	34	them	they	PRON
crl-15867	110	35	.	.	PUNCT
crl-15867	111	1	finl	finl	PROPN
crl-15867	111	2	asked	ask	VERB
crl-15867	111	3	the	the	DET
crl-15867	111	4	service	service	NOUN
crl-15867	111	5	providers	provider	NOUN
crl-15867	111	6	at	at	ADP
crl-15867	111	7	each	each	DET
crl-15867	111	8	desk	desk	NOUN
crl-15867	111	9	to	to	PART
crl-15867	111	10	record	record	VERB
crl-15867	111	11	each	each	DET
crl-15867	111	12	question	question	NOUN
crl-15867	111	13	.	.	PUNCT
crl-15867	112	1	this	this	PRON
crl-15867	112	2	included	include	VERB
crl-15867	112	3	relatively	relatively	ADV
crl-15867	112	4	easy	easy	ADJ
crl-15867	112	5	(	(	PUNCT
crl-15867	112	6	or	or	CCONJ
crl-15867	112	7	even	even	ADV
crl-15867	112	8	trivial	trivial	ADJ
crl-15867	112	9	)	)	PUNCT
crl-15867	112	10	questions	question	NOUN
crl-15867	112	11	such	such	ADJ
crl-15867	112	12	as	as	ADP
crl-15867	112	13	“	"	PUNCT
crl-15867	112	14	where	where	SCONJ
crl-15867	112	15	is	be	AUX
crl-15867	112	16	the	the	DET
crl-15867	112	17	bathroom	bathroom	NOUN
crl-15867	112	18	?	?	PUNCT
crl-15867	112	19	”	"	PUNCT
crl-15867	112	20	and	and	CCONJ
crl-15867	112	21	“	"	PUNCT
crl-15867	112	22	can	can	AUX
crl-15867	112	23	i	i	PRON
crl-15867	112	24	use	use	VERB
crl-15867	112	25	the	the	DET
crl-15867	112	26	stapler	stapler	NOUN
crl-15867	112	27	?	?	PUNCT
crl-15867	112	28	”	"	PUNCT
crl-15867	112	29	as	as	ADV
crl-15867	112	30	well	well	ADV
crl-15867	112	31	as	as	ADP
crl-15867	112	32	more	more	ADV
crl-15867	112	33	complex	complex	ADJ
crl-15867	112	34	questions	question	NOUN
crl-15867	112	35	.	.	PUNCT
crl-15867	113	1	additionally	additionally	ADV
crl-15867	113	2	,	,	PUNCT
crl-15867	113	3	since	since	SCONJ
crl-15867	113	4	the	the	DET
crl-15867	113	5	team	team	NOUN
crl-15867	113	6	was	be	AUX
crl-15867	113	7	aware	aware	ADJ
crl-15867	113	8	that	that	SCONJ
crl-15867	113	9	a	a	DET
crl-15867	113	10	skillful	skillful	ADJ
crl-15867	113	11	reference	reference	NOUN
crl-15867	113	12	interaction	interaction	NOUN
crl-15867	113	13	can	can	AUX
crl-15867	113	14	turn	turn	VERB
crl-15867	113	15	a	a	DET
crl-15867	113	16	relatively	relatively	ADV
crl-15867	113	17	general	general	ADJ
crl-15867	113	18	initial	initial	ADJ
crl-15867	113	19	question	question	NOUN
crl-15867	113	20	into	into	ADP
crl-15867	113	21	something	something	PRON
crl-15867	113	22	more	more	ADV
crl-15867	113	23	specific	specific	ADJ
crl-15867	113	24	to	to	ADP
crl-15867	113	25	the	the	DET
crl-15867	113	26	customer	customer	NOUN
crl-15867	113	27	’s	’s	PART
crl-15867	113	28	actual	actual	ADJ
crl-15867	113	29	needs	need	NOUN
crl-15867	113	30	,	,	PUNCT
crl-15867	113	31	the	the	DET
crl-15867	113	32	team	team	NOUN
crl-15867	113	33	asked	ask	VERB
crl-15867	113	34	staff	staff	NOUN
crl-15867	113	35	to	to	PART
crl-15867	113	36	record	record	VERB
crl-15867	113	37	the	the	DET
crl-15867	113	38	question	question	NOUN
crl-15867	113	39	they	they	PRON
crl-15867	113	40	actually	actually	ADV
crl-15867	113	41	answered	answer	VERB
crl-15867	113	42	,	,	PUNCT
crl-15867	113	43	not	not	PART
crl-15867	113	44	the	the	DET
crl-15867	113	45	question	question	NOUN
crl-15867	113	46	as	as	SCONJ
crl-15867	113	47	it	it	PRON
crl-15867	113	48	was	be	AUX
crl-15867	113	49	initially	initially	ADV
crl-15867	113	50	posed	pose	VERB
crl-15867	113	51	.	.	PUNCT
crl-15867	114	1	reference	reference	NOUN
crl-15867	114	2	staff	staff	NOUN
crl-15867	114	3	also	also	ADV
crl-15867	114	4	recorded	record	VERB
crl-15867	114	5	the	the	DET
crl-15867	114	6	length	length	NOUN
crl-15867	114	7	of	of	ADP
crl-15867	114	8	time	time	NOUN
crl-15867	114	9	it	it	PRON
crl-15867	114	10	took	take	VERB
crl-15867	114	11	them	they	PRON
crl-15867	114	12	to	to	PART
crl-15867	114	13	answer	answer	VERB
crl-15867	114	14	the	the	DET
crl-15867	114	15	question	question	NOUN
crl-15867	114	16	(	(	PUNCT
crl-15867	114	17	in	in	ADP
crl-15867	114	18	increments	increment	NOUN
crl-15867	114	19	of	of	ADP
crl-15867	114	20	less	less	ADJ
crl-15867	114	21	than	than	ADP
crl-15867	114	22	a	a	DET
crl-15867	114	23	minute	minute	NOUN
crl-15867	114	24	,	,	PUNCT
crl-15867	114	25	1–5	1–5	NUM
crl-15867	114	26	minutes	minute	NOUN
crl-15867	114	27	,	,	PUNCT
crl-15867	114	28	5–10	5–10	ADJ
crl-15867	114	29	minutes	minute	NOUN
crl-15867	114	30	,	,	PUNCT
crl-15867	114	31	and	and	CCONJ
crl-15867	114	32	over	over	ADP
crl-15867	114	33	10	10	NUM
crl-15867	114	34	minutes	minute	NOUN
crl-15867	114	35	)	)	PUNCT
crl-15867	114	36	;	;	PUNCT
crl-15867	114	37	whether	whether	SCONJ
crl-15867	114	38	the	the	DET
crl-15867	114	39	question	question	NOUN
crl-15867	114	40	came	come	VERB
crl-15867	114	41	in	in	ADP
crl-15867	114	42	by	by	ADP
crl-15867	114	43	phone	phone	NOUN
crl-15867	114	44	or	or	CCONJ
crl-15867	114	45	in	in	ADP
crl-15867	114	46	person	person	NOUN
crl-15867	114	47	;	;	PUNCT
crl-15867	114	48	and	and	CCONJ
crl-15867	114	49	whether	whether	SCONJ
crl-15867	114	50	a	a	DET
crl-15867	114	51	referral	referral	NOUN
crl-15867	114	52	to	to	ADP
crl-15867	114	53	a	a	DET
crl-15867	114	54	subject	subject	ADJ
crl-15867	114	55	specialist	specialist	NOUN
crl-15867	114	56	was	be	AUX
crl-15867	114	57	made	make	VERB
crl-15867	114	58	.	.	PUNCT
crl-15867	115	1	the	the	DET
crl-15867	115	2	first	first	ADJ
crl-15867	115	3	round	round	NOUN
crl-15867	115	4	of	of	ADP
crl-15867	115	5	question	question	NOUN
crl-15867	115	6	logging	log	VERB
crl-15867	115	7	used	use	VERB
crl-15867	115	8	handwritten	handwritten	ADJ
crl-15867	115	9	forms	form	NOUN
crl-15867	115	10	.	.	PUNCT
crl-15867	116	1	this	this	PRON
crl-15867	116	2	proved	prove	VERB
crl-15867	116	3	cumbersome	cumbersome	ADJ
crl-15867	116	4	in	in	ADP
crl-15867	116	5	the	the	DET
crl-15867	116	6	extreme	extreme	NOUN
crl-15867	116	7	,	,	PUNCT
crl-15867	116	8	given	give	VERB
crl-15867	116	9	the	the	DET
crl-15867	116	10	variations	variation	NOUN
crl-15867	116	11	in	in	ADP
crl-15867	116	12	legibility	legibility	NOUN
crl-15867	116	13	of	of	ADP
crl-15867	116	14	individual	individual	ADJ
crl-15867	116	15	handwriting	handwriting	NOUN
crl-15867	116	16	styles	style	NOUN
crl-15867	116	17	,	,	PUNCT
crl-15867	116	18	as	as	ADV
crl-15867	116	19	well	well	ADV
crl-15867	116	20	as	as	ADP
crl-15867	116	21	the	the	DET
crl-15867	116	22	need	need	NOUN
crl-15867	116	23	to	to	PART
crl-15867	116	24	type	type	VERB
crl-15867	116	25	each	each	DET
crl-15867	116	26	entry	entry	NOUN
crl-15867	116	27	into	into	ADP
crl-15867	116	28	an	an	DET
crl-15867	116	29	access	access	NOUN
crl-15867	116	30	database	database	NOUN
crl-15867	116	31	.	.	PUNCT
crl-15867	117	1	for	for	ADP
crl-15867	117	2	subsequent	subsequent	ADJ
crl-15867	117	3	rounds	round	NOUN
crl-15867	117	4	of	of	ADP
crl-15867	117	5	logging	logging	NOUN
crl-15867	117	6	,	,	PUNCT
crl-15867	117	7	team	team	NOUN
crl-15867	117	8	members	member	NOUN
crl-15867	117	9	developed	develop	VERB
crl-15867	117	10	a	a	DET
crl-15867	117	11	web	web	NOUN
crl-15867	117	12	-	-	PUNCT
crl-15867	117	13	based	base	VERB
crl-15867	117	14	question	question	NOUN
crl-15867	117	15	logging	log	VERB
crl-15867	117	16	form	form	NOUN
crl-15867	117	17	,	,	PUNCT
crl-15867	117	18	which	which	PRON
crl-15867	117	19	eliminated	eliminate	VERB
crl-15867	117	20	the	the	DET
crl-15867	117	21	table	table	NOUN
crl-15867	117	22	1	1	NUM
crl-15867	117	23	log	log	NOUN
crl-15867	117	24	data	datum	NOUN
crl-15867	117	25	:	:	PUNCT
crl-15867	117	26	%	%	NOUN
crl-15867	117	27	by	by	ADP
crl-15867	117	28	staff	staff	NOUN
crl-15867	117	29	level	level	NOUN
crl-15867	117	30	staff	staff	NOUN
crl-15867	117	31	level	level	NOUN
crl-15867	117	32	with	with	ADP
crl-15867	117	33	%	%	NOUN
crl-15867	117	34	by	by	ADP
crl-15867	117	35	site	site	NOUN
crl-15867	117	36	(	(	PUNCT
crl-15867	117	37	total	total	ADJ
crl-15867	117	38	#	#	NOUN
crl-15867	117	39	of	of	ADP
crl-15867	117	40	responses	response	NOUN
crl-15867	117	41	)	)	PUNCT
crl-15867	117	42	site	site	NOUN
crl-15867	117	43	student	student	NOUN
crl-15867	117	44	generalist	generalist	NOUN
crl-15867	117	45	specialist	specialist	NOUN
crl-15867	117	46	info	info	NOUN
crl-15867	117	47	commons	common	NOUN
crl-15867	117	48	70	70	NUM
crl-15867	117	49	%	%	NOUN
crl-15867	117	50	(	(	PUNCT
crl-15867	117	51	2072	2072	NUM
crl-15867	117	52	)	)	PUNCT
crl-15867	117	53	25	25	NUM
crl-15867	117	54	%	%	NOUN
crl-15867	117	55	(	(	PUNCT
crl-15867	117	56	747	747	NUM
crl-15867	117	57	)	)	PUNCT
crl-15867	117	58	4	4	NUM
crl-15867	117	59	%	%	NOUN
crl-15867	117	60	(	(	PUNCT
crl-15867	117	61	121	121	NUM
crl-15867	117	62	)	)	PUNCT
crl-15867	117	63	science	science	NOUN
crl-15867	117	64	ref	ref	NOUN
crl-15867	117	65	.	.	PUNCT
crl-15867	118	1	65	65	NUM
crl-15867	118	2	%	%	NOUN
crl-15867	118	3	(	(	PUNCT
crl-15867	118	4	383	383	NUM
crl-15867	118	5	)	)	PUNCT
crl-15867	118	6	30	30	NUM
crl-15867	118	7	%	%	NOUN
crl-15867	118	8	(	(	PUNCT
crl-15867	118	9	175	175	NUM
crl-15867	118	10	)	)	PUNCT
crl-15867	118	11	5	5	NUM
crl-15867	118	12	%	%	NOUN
crl-15867	118	13	(	(	PUNCT
crl-15867	118	14	28	28	NUM
crl-15867	118	15	)	)	PUNCT
crl-15867	118	16	special	special	ADJ
crl-15867	118	17	coll	coll	PROPN
crl-15867	118	18	.	.	PUNCT
crl-15867	119	1	57	57	NUM
crl-15867	119	2	%	%	NOUN
crl-15867	119	3	(	(	PUNCT
crl-15867	119	4	146	146	NUM
crl-15867	119	5	)	)	PUNCT
crl-15867	119	6	39	39	NUM
crl-15867	119	7	%	%	NOUN
crl-15867	119	8	(	(	PUNCT
crl-15867	119	9	99	99	NUM
crl-15867	119	10	)	)	PUNCT
crl-15867	119	11	4	4	NUM
crl-15867	119	12	%	%	NOUN
crl-15867	119	13	(	(	PUNCT
crl-15867	119	14	10	10	NUM
crl-15867	119	15	)	)	PUNCT
crl-15867	119	16	fine	fine	ADJ
crl-15867	119	17	arts	art	NOUN
crl-15867	119	18	ref	ref	VERB
crl-15867	119	19	.	.	PUNCT
crl-15867	120	1	28	28	NUM
crl-15867	120	2	%	%	NOUN
crl-15867	120	3	(	(	PUNCT
crl-15867	120	4	13	13	NUM
crl-15867	120	5	)	)	PUNCT
crl-15867	120	6	41	41	NUM
crl-15867	120	7	%	%	NOUN
crl-15867	120	8	(	(	PUNCT
crl-15867	120	9	19	19	NUM
crl-15867	120	10	)	)	PUNCT
crl-15867	120	11	30	30	NUM
crl-15867	120	12	%	%	NOUN
crl-15867	120	13	(	(	PUNCT
crl-15867	120	14	14	14	NUM
crl-15867	120	15	)	)	PUNCT
crl-15867	120	16	avg	avg	PROPN
crl-15867	120	17	.	.	PROPN
crl-15867	120	18	ref	ref	PROPN
crl-15867	120	19	.	.	PUNCT
crl-15867	121	1	68	68	NUM
crl-15867	121	2	%	%	NOUN
crl-15867	121	3	(	(	PUNCT
crl-15867	121	4	2614	2614	NUM
crl-15867	121	5	)	)	PUNCT
crl-15867	121	6	27	27	NUM
crl-15867	121	7	%	%	NOUN
crl-15867	121	8	(	(	PUNCT
crl-15867	121	9	1040	1040	NUM
crl-15867	121	10	)	)	PUNCT
crl-15867	121	11	5	5	NUM
crl-15867	121	12	%	%	NOUN
crl-15867	121	13	(	(	PUNCT
crl-15867	121	14	173	173	NUM
crl-15867	121	15	)	)	PUNCT
crl-15867	121	16	main	main	ADJ
crl-15867	121	17	info	info	NOUN
crl-15867	121	18	70	70	NUM
crl-15867	121	19	%	%	NOUN
crl-15867	121	20	(	(	PUNCT
crl-15867	121	21	1348	1348	NUM
crl-15867	121	22	)	)	PUNCT
crl-15867	121	23	27	27	NUM
crl-15867	121	24	%	%	NOUN
crl-15867	121	25	(	(	PUNCT
crl-15867	121	26	527	527	NUM
crl-15867	121	27	)	)	PUNCT
crl-15867	121	28	2	2	NUM
crl-15867	121	29	%	%	NOUN
crl-15867	121	30	(	(	PUNCT
crl-15867	121	31	44	44	NUM
crl-15867	121	32	)	)	PUNCT
crl-15867	121	33	circ	circ	NOUN
crl-15867	121	34	.	.	PUNCT
crl-15867	122	1	main	main	ADJ
crl-15867	122	2	74	74	NUM
crl-15867	122	3	%	%	NOUN
crl-15867	122	4	(	(	PUNCT
crl-15867	122	5	500	500	NUM
crl-15867	122	6	)	)	PUNCT
crl-15867	122	7	24	24	NUM
crl-15867	122	8	%	%	NOUN
crl-15867	122	9	(	(	PUNCT
crl-15867	122	10	163	163	NUM
crl-15867	122	11	)	)	PUNCT
crl-15867	122	12	2	2	NUM
crl-15867	122	13	%	%	NOUN
crl-15867	122	14	(	(	PUNCT
crl-15867	122	15	14	14	NUM
crl-15867	122	16	)	)	PUNCT
crl-15867	122	17	circ	circ	NOUN
crl-15867	122	18	.	.	PUNCT
crl-15867	123	1	science	science	NOUN
crl-15867	123	2	81	81	NUM
crl-15867	123	3	%	%	NOUN
crl-15867	123	4	(	(	PUNCT
crl-15867	123	5	266	266	NUM
crl-15867	123	6	)	)	PUNCT
crl-15867	123	7	17	17	NUM
crl-15867	123	8	%	%	NOUN
crl-15867	123	9	(	(	PUNCT
crl-15867	123	10	57	57	NUM
crl-15867	123	11	)	)	PUNCT
crl-15867	123	12	1	1	NUM
crl-15867	123	13	%	%	NOUN
crl-15867	123	14	(	(	PUNCT
crl-15867	123	15	4	4	NUM
crl-15867	123	16	)	)	PUNCT
crl-15867	123	17	circ	circ	NOUN
crl-15867	123	18	.	.	PUNCT
crl-15867	124	1	fine	fine	ADJ
crl-15867	124	2	arts	art	NOUN
crl-15867	124	3	67	67	NUM
crl-15867	124	4	%	%	NOUN
crl-15867	124	5	(	(	PUNCT
crl-15867	124	6	263	263	NUM
crl-15867	124	7	)	)	PUNCT
crl-15867	124	8	28	28	NUM
crl-15867	124	9	%	%	NOUN
crl-15867	124	10	(	(	PUNCT
crl-15867	124	11	110	110	NUM
crl-15867	124	12	)	)	PUNCT
crl-15867	124	13	5	5	NUM
crl-15867	124	14	%	%	NOUN
crl-15867	124	15	(	(	PUNCT
crl-15867	124	16	22	22	NUM
crl-15867	124	17	)	)	PUNCT
crl-15867	124	18	avg	avg	PROPN
crl-15867	124	19	.	.	PUNCT
crl-15867	125	1	circ	circ	PROPN
crl-15867	125	2	/	/	SYM
crl-15867	125	3	info	info	NOUN
crl-15867	125	4	72	72	NUM
crl-15867	125	5	%	%	NOUN
crl-15867	125	6	(	(	PUNCT
crl-15867	125	7	2377	2377	NUM
crl-15867	125	8	)	)	PUNCT
crl-15867	125	9	26	26	NUM
crl-15867	125	10	%	%	NOUN
crl-15867	125	11	(	(	PUNCT
crl-15867	125	12	857	857	NUM
crl-15867	125	13	)	)	PUNCT
crl-15867	125	14	3	3	NUM
crl-15867	125	15	%	%	NOUN
crl-15867	125	16	(	(	PUNCT
crl-15867	125	17	84	84	NUM
crl-15867	125	18	)	)	PUNCT
crl-15867	125	19	overall	overall	ADJ
crl-15867	125	20	average	average	ADJ
crl-15867	125	21	70	70	NUM
crl-15867	125	22	%	%	NOUN
crl-15867	125	23	(	(	PUNCT
crl-15867	125	24	4991	4991	NUM
crl-15867	125	25	)	)	PUNCT
crl-15867	125	26	27	27	NUM
crl-15867	125	27	%	%	NOUN
crl-15867	125	28	(	(	PUNCT
crl-15867	125	29	1897	1897	NUM
crl-15867	125	30	)	)	PUNCT
crl-15867	125	31	4	4	NUM
crl-15867	125	32	%	%	NOUN
crl-15867	125	33	(	(	PUNCT
crl-15867	125	34	257	257	NUM
crl-15867	125	35	)	)	PUNCT
crl-15867	125	36	data	datum	NOUN
crl-15867	125	37	entry	entry	NOUN
crl-15867	125	38	work	work	NOUN
crl-15867	125	39	and	and	CCONJ
crl-15867	125	40	also	also	ADV
crl-15867	125	41	(	(	PUNCT
crl-15867	125	42	after	after	ADP
crl-15867	125	43	some	some	DET
crl-15867	125	44	initial	initial	ADJ
crl-15867	125	45	apprehension	apprehension	NOUN
crl-15867	125	46	on	on	ADP
crl-15867	125	47	the	the	DET
crl-15867	125	48	part	part	NOUN
crl-15867	125	49	of	of	ADP
crl-15867	125	50	some	some	DET
crl-15867	125	51	reference	reference	NOUN
crl-15867	125	52	providers	provider	NOUN
crl-15867	125	53	)	)	PUNCT
crl-15867	125	54	proved	prove	VERB
crl-15867	125	55	popular	popular	ADJ
crl-15867	125	56	with	with	ADP
crl-15867	125	57	desk	desk	NOUN
crl-15867	125	58	staff	staff	NOUN
crl-15867	125	59	.	.	PUNCT
crl-15867	126	1	finl	finl	PROPN
crl-15867	126	2	quickly	quickly	ADV
crl-15867	126	3	learned	learn	VERB
crl-15867	126	4	to	to	PART
crl-15867	126	5	capitalize	capitalize	VERB
crl-15867	126	6	on	on	ADP
crl-15867	126	7	any	any	DET
crl-15867	126	8	success	success	NOUN
crl-15867	126	9	in	in	ADP
crl-15867	126	10	this	this	DET
crl-15867	126	11	difficult	difficult	ADJ
crl-15867	126	12	process	process	NOUN
crl-15867	126	13	by	by	ADP
crl-15867	126	14	introducing	introduce	VERB
crl-15867	126	15	other	other	ADJ
crl-15867	126	16	online	online	ADJ
crl-15867	126	17	data	datum	NOUN
crl-15867	126	18	collection	collection	NOUN
crl-15867	126	19	tools	tool	NOUN
crl-15867	126	20	.	.	PUNCT
crl-15867	127	1	with	with	ADP
crl-15867	127	2	two	two	NUM
crl-15867	127	3	weeks	week	NOUN
crl-15867	127	4	’	'	PUNCT
crl-15867	127	5	worth	worth	NOUN
crl-15867	127	6	of	of	ADP
crl-15867	127	7	question	question	NOUN
crl-15867	127	8	logs	log	NOUN
crl-15867	127	9	completed	complete	VERB
crl-15867	127	10	,	,	PUNCT
crl-15867	127	11	the	the	DET
crl-15867	127	12	next	next	ADJ
crl-15867	127	13	step	step	NOUN
crl-15867	127	14	was	be	AUX
crl-15867	127	15	to	to	PART
crl-15867	127	16	analyze	analyze	VERB
crl-15867	127	17	the	the	DET
crl-15867	127	18	data	datum	NOUN
crl-15867	127	19	.	.	PUNCT
crl-15867	128	1	a	a	DET
crl-15867	128	2	separate	separate	ADJ
crl-15867	128	3	access	access	NOUN
crl-15867	128	4	database	database	NOUN
crl-15867	128	5	file	file	NOUN
crl-15867	128	6	was	be	AUX
crl-15867	128	7	created	create	VERB
crl-15867	128	8	for	for	ADP
crl-15867	128	9	each	each	DET
crl-15867	128	10	service	service	NOUN
crl-15867	128	11	site	site	NOUN
crl-15867	128	12	log	log	NOUN
crl-15867	128	13	.	.	PUNCT
crl-15867	129	1	two	two	NUM
crl-15867	129	2	people	people	NOUN
crl-15867	129	3	reviewed	review	VERB
crl-15867	129	4	each	each	PRON
crl-15867	129	5	of	of	ADP
crl-15867	129	6	the	the	DET
crl-15867	129	7	logs	log	NOUN
crl-15867	129	8	—	—	PUNCT
crl-15867	129	9	either	either	CCONJ
crl-15867	129	10	two	two	NUM
crl-15867	129	11	finl	finl	NOUN
crl-15867	129	12	members	member	NOUN
crl-15867	129	13	,	,	PUNCT
crl-15867	129	14	or	or	CCONJ
crl-15867	129	15	,	,	PUNCT
crl-15867	129	16	if	if	SCONJ
crl-15867	129	17	the	the	DET
crl-15867	129	18	site	site	NOUN
crl-15867	129	19	in	in	ADP
crl-15867	129	20	question	question	NOUN
crl-15867	129	21	was	be	AUX
crl-15867	129	22	one	one	NUM
crl-15867	129	23	at	at	ADP
crl-15867	129	24	which	which	PRON
crl-15867	129	25	no	no	DET
crl-15867	129	26	finl	finl	NOUN
crl-15867	129	27	member	member	NOUN
crl-15867	129	28	worked	work	VERB
crl-15867	129	29	,	,	PUNCT
crl-15867	129	30	a	a	DET
crl-15867	129	31	finl	finl	NOUN
crl-15867	129	32	member	member	NOUN
crl-15867	129	33	and	and	CCONJ
crl-15867	129	34	someone	someone	PRON
crl-15867	129	35	who	who	PRON
crl-15867	129	36	worked	work	VERB
crl-15867	129	37	at	at	ADP
crl-15867	129	38	that	that	DET
crl-15867	129	39	site	site	NOUN
crl-15867	129	40	.	.	PUNCT
crl-15867	130	1	the	the	DET
crl-15867	130	2	team	team	NOUN
crl-15867	130	3	was	be	AUX
crl-15867	130	4	looking	look	VERB
crl-15867	130	5	at	at	ADP
crl-15867	130	6	two	two	NUM
crl-15867	130	7	variables	variable	NOUN
crl-15867	130	8	in	in	ADP
crl-15867	130	9	this	this	DET
crl-15867	130	10	analysis	analysis	NOUN
crl-15867	130	11	—	—	PUNCT
crl-15867	130	12	the	the	DET
crl-15867	130	13	kind	kind	NOUN
crl-15867	130	14	of	of	ADP
crl-15867	130	15	question	question	NOUN
crl-15867	130	16	and	and	CCONJ
crl-15867	130	17	the	the	DET
crl-15867	130	18	level	level	NOUN
crl-15867	130	19	of	of	ADP
crl-15867	130	20	employee	employee	NOUN
crl-15867	130	21	needed	need	VERB
crl-15867	130	22	to	to	PART
crl-15867	130	23	answer	answer	VERB
crl-15867	130	24	it	it	PRON
crl-15867	130	25	based	base	VERB
crl-15867	130	26	upon	upon	SCONJ
crl-15867	130	27	existing	exist	VERB
crl-15867	130	28	training	training	NOUN
crl-15867	130	29	.	.	PUNCT
crl-15867	131	1	all	all	DET
crl-15867	131	2	questions	question	NOUN
crl-15867	131	3	were	be	AUX
crl-15867	131	4	placed	place	VERB
crl-15867	131	5	into	into	ADP
crl-15867	131	6	one	one	NUM
crl-15867	131	7	of	of	ADP
crl-15867	131	8	the	the	DET
crl-15867	131	9	following	follow	VERB
crl-15867	131	10	six	six	NUM
crl-15867	131	11	categories	category	NOUN
crl-15867	131	12	:	:	PUNCT
crl-15867	131	13	•	•	NUM
crl-15867	131	14	reference	reference	NOUN
crl-15867	131	15	(	(	PUNCT
crl-15867	131	16	as	as	SCONJ
crl-15867	131	17	defined	define	VERB
crl-15867	131	18	by	by	ADP
crl-15867	131	19	arl	arl	PROPN
crl-15867	131	20	)	)	PUNCT
crl-15867	131	21	•	•	NOUN
crl-15867	131	22	directional	directional	ADJ
crl-15867	131	23	(	(	PUNCT
crl-15867	131	24	as	as	SCONJ
crl-15867	131	25	defined	define	VERB
crl-15867	131	26	by	by	ADP
crl-15867	131	27	arl	arl	PROPN
crl-15867	131	28	)	)	PUNCT
crl-15867	131	29	•	•	NUM
crl-15867	131	30	technology	technology	NOUN
crl-15867	131	31	use	use	NOUN
crl-15867	131	32	(	(	PUNCT
crl-15867	131	33	e.g.	e.g.	ADV
crl-15867	131	34	,	,	PUNCT
crl-15867	131	35	how	how	SCONJ
crl-15867	131	36	to	to	PART
crl-15867	131	37	use	use	VERB
crl-15867	131	38	excel	excel	NOUN
crl-15867	131	39	,	,	PUNCT
crl-15867	131	40	how	how	SCONJ
crl-15867	131	41	to	to	PART
crl-15867	131	42	burn	burn	VERB
crl-15867	131	43	a	a	DET
crl-15867	131	44	cd	cd	NOUN
crl-15867	131	45	)	)	PUNCT
crl-15867	131	46	•	•	NOUN
crl-15867	131	47	technology	technology	NOUN
crl-15867	131	48	problems	problem	NOUN
crl-15867	131	49	(	(	PUNCT
crl-15867	131	50	e.g.	e.g.	ADV
crl-15867	131	51	,	,	PUNCT
crl-15867	131	52	paper	paper	NOUN
crl-15867	131	53	jams	jam	NOUN
crl-15867	131	54	in	in	ADP
crl-15867	131	55	printers	printer	NOUN
crl-15867	131	56	,	,	PUNCT
crl-15867	131	57	copy	copy	NOUN
crl-15867	131	58	card	card	NOUN
crl-15867	131	59	stuck	stick	VERB
crl-15867	131	60	in	in	ADP
crl-15867	131	61	card	card	NOUN
crl-15867	131	62	reader	reader	NOUN
crl-15867	131	63	)	)	PUNCT
crl-15867	131	64	•	•	NUM
crl-15867	131	65	circulation	circulation	NOUN
crl-15867	131	66	questions	question	NOUN
crl-15867	131	67	•	•	NUM
crl-15867	131	68	questions	question	NOUN
crl-15867	131	69	about	about	ADP
crl-15867	131	70	nonlibrary	nonlibrary	ADJ
crl-15867	131	71	campus	campus	NOUN
crl-15867	131	72	254	254	NUM
crl-15867	131	73	college	college	PROPN
crl-15867	131	74	&	&	CCONJ
crl-15867	131	75	research	research	PROPN
crl-15867	131	76	libraries	library	NOUN
crl-15867	131	77	may	may	AUX
crl-15867	131	78	2007	2007	NUM
crl-15867	131	79	services	service	NOUN
crl-15867	131	80	(	(	PUNCT
crl-15867	131	81	e.g.	e.g.	ADV
crl-15867	131	82	,	,	PUNCT
crl-15867	131	83	how	how	SCONJ
crl-15867	131	84	to	to	PART
crl-15867	131	85	drop	drop	VERB
crl-15867	131	86	/	/	SYM
crl-15867	131	87	add	add	VERB
crl-15867	131	88	a	a	DET
crl-15867	131	89	class	class	NOUN
crl-15867	131	90	at	at	ADP
crl-15867	131	91	the	the	DET
crl-15867	131	92	beginning	beginning	NOUN
crl-15867	131	93	of	of	ADP
crl-15867	131	94	a	a	DET
crl-15867	131	95	semester	semester	NOUN
crl-15867	131	96	)	)	PUNCT
crl-15867	131	97	the	the	DET
crl-15867	131	98	relative	relative	ADJ
crl-15867	131	99	proportion	proportion	NOUN
crl-15867	131	100	of	of	ADP
crl-15867	131	101	each	each	DET
crl-15867	131	102	type	type	NOUN
crl-15867	131	103	of	of	ADP
crl-15867	131	104	question	question	NOUN
crl-15867	131	105	varied	vary	VERB
crl-15867	131	106	by	by	ADP
crl-15867	131	107	site	site	NOUN
crl-15867	131	108	,	,	PUNCT
crl-15867	131	109	but	but	CCONJ
crl-15867	131	110	reference	reference	NOUN
crl-15867	131	111	questions	question	NOUN
crl-15867	131	112	made	make	VERB
crl-15867	131	113	up	up	ADP
crl-15867	131	114	no	no	PRON
crl-15867	131	115	more	more	ADJ
crl-15867	131	116	than	than	ADP
crl-15867	131	117	a	a	DET
crl-15867	131	118	third	third	NOUN
crl-15867	131	119	of	of	ADP
crl-15867	131	120	the	the	DET
crl-15867	131	121	questions	question	NOUN
crl-15867	131	122	at	at	ADP
crl-15867	131	123	any	any	DET
crl-15867	131	124	site	site	NOUN
crl-15867	131	125	.	.	PUNCT
crl-15867	132	1	when	when	SCONJ
crl-15867	132	2	finl	finl	NOUN
crl-15867	132	3	looked	look	VERB
crl-15867	132	4	at	at	ADP
crl-15867	132	5	the	the	DET
crl-15867	132	6	level	level	NOUN
crl-15867	132	7	of	of	ADP
crl-15867	132	8	skill	skill	NOUN
crl-15867	132	9	needed	need	VERB
crl-15867	132	10	to	to	PART
crl-15867	132	11	answer	answer	VERB
crl-15867	132	12	the	the	DET
crl-15867	132	13	questions	question	NOUN
crl-15867	132	14	,	,	PUNCT
crl-15867	132	15	the	the	DET
crl-15867	132	16	team	team	NOUN
crl-15867	132	17	found	find	VERB
crl-15867	132	18	that	that	SCONJ
crl-15867	132	19	students	student	NOUN
crl-15867	132	20	and	and	CCONJ
crl-15867	132	21	trained	train	VERB
crl-15867	132	22	generalists	generalist	NOUN
crl-15867	132	23	could	could	AUX
crl-15867	132	24	answer	answer	VERB
crl-15867	132	25	over	over	ADP
crl-15867	132	26	95	95	NUM
crl-15867	132	27	%	%	NOUN
crl-15867	132	28	of	of	ADP
crl-15867	132	29	the	the	DET
crl-15867	132	30	questions	question	NOUN
crl-15867	132	31	asked	ask	VERB
crl-15867	132	32	at	at	ADP
crl-15867	132	33	each	each	DET
crl-15867	132	34	service	service	NOUN
crl-15867	132	35	site	site	NOUN
crl-15867	132	36	.	.	PUNCT
crl-15867	133	1	this	this	PRON
crl-15867	133	2	had	have	VERB
crl-15867	133	3	a	a	DET
crl-15867	133	4	great	great	ADJ
crl-15867	133	5	influence	influence	NOUN
crl-15867	133	6	on	on	ADP
crl-15867	133	7	the	the	DET
crl-15867	133	8	changes	change	NOUN
crl-15867	133	9	finl	finl	NOUN
crl-15867	133	10	recommended	recommend	VERB
crl-15867	133	11	.	.	PUNCT
crl-15867	134	1	the	the	DET
crl-15867	134	2	customer	customer	NOUN
crl-15867	134	3	perspective	perspective	VERB
crl-15867	134	4	one	one	NUM
crl-15867	134	5	important	important	ADJ
crl-15867	134	6	piece	piece	NOUN
crl-15867	134	7	of	of	ADP
crl-15867	134	8	information	information	NOUN
crl-15867	134	9	missing	miss	VERB
crl-15867	134	10	from	from	ADP
crl-15867	134	11	the	the	DET
crl-15867	134	12	question	question	NOUN
crl-15867	134	13	logs	log	NOUN
crl-15867	134	14	was	be	AUX
crl-15867	134	15	how	how	SCONJ
crl-15867	134	16	customers	customer	NOUN
crl-15867	134	17	perceived	perceive	VERB
crl-15867	134	18	the	the	DET
crl-15867	134	19	quality	quality	NOUN
crl-15867	134	20	and	and	CCONJ
crl-15867	134	21	importance	importance	NOUN
crl-15867	134	22	of	of	ADP
crl-15867	134	23	the	the	DET
crl-15867	134	24	services	service	NOUN
crl-15867	134	25	that	that	PRON
crl-15867	134	26	the	the	DET
crl-15867	134	27	library	library	NOUN
crl-15867	134	28	provided	provide	VERB
crl-15867	134	29	.	.	PUNCT
crl-15867	135	1	for	for	ADP
crl-15867	135	2	example	example	NOUN
crl-15867	135	3	,	,	PUNCT
crl-15867	135	4	finl	finl	NOUN
crl-15867	135	5	did	do	AUX
crl-15867	135	6	not	not	PART
crl-15867	135	7	ask	ask	VERB
crl-15867	135	8	staff	staff	NOUN
crl-15867	135	9	to	to	PART
crl-15867	135	10	record	record	VERB
crl-15867	135	11	the	the	DET
crl-15867	135	12	answers	answer	NOUN
crl-15867	135	13	to	to	ADP
crl-15867	135	14	the	the	DET
crl-15867	135	15	questions	question	NOUN
crl-15867	135	16	they	they	PRON
crl-15867	135	17	logged	log	VERB
crl-15867	135	18	.	.	PUNCT
crl-15867	136	1	nor	nor	CCONJ
crl-15867	136	2	did	do	AUX
crl-15867	136	3	the	the	DET
crl-15867	136	4	team	team	NOUN
crl-15867	136	5	know	know	VERB
crl-15867	136	6	,	,	PUNCT
crl-15867	136	7	except	except	SCONJ
crl-15867	136	8	in	in	ADP
crl-15867	136	9	a	a	DET
crl-15867	136	10	hit	hit	VERB
crl-15867	136	11	-	-	PUNCT
crl-15867	136	12	or	or	CCONJ
crl-15867	136	13	-	-	PUNCT
crl-15867	136	14	miss	miss	NOUN
crl-15867	136	15	anecdotal	anecdotal	ADJ
crl-15867	136	16	way	way	NOUN
crl-15867	136	17	,	,	PUNCT
crl-15867	136	18	what	what	PRON
crl-15867	136	19	customers	customer	NOUN
crl-15867	136	20	felt	feel	VERB
crl-15867	136	21	about	about	ADP
crl-15867	136	22	the	the	DET
crl-15867	136	23	full	full	ADJ
crl-15867	136	24	spectrum	spectrum	NOUN
crl-15867	136	25	of	of	ADP
crl-15867	136	26	information	information	NOUN
crl-15867	136	27	and	and	CCONJ
crl-15867	136	28	referral	referral	NOUN
crl-15867	136	29	services	service	NOUN
crl-15867	136	30	provided	provide	VERB
crl-15867	136	31	.	.	PUNCT
crl-15867	137	1	what	what	PRON
crl-15867	137	2	did	do	AUX
crl-15867	137	3	the	the	DET
crl-15867	137	4	library	library	NOUN
crl-15867	137	5	staff	staff	NOUN
crl-15867	137	6	do	do	VERB
crl-15867	137	7	well	well	ADV
crl-15867	137	8	?	?	PUNCT
crl-15867	138	1	what	what	PRON
crl-15867	138	2	did	do	AUX
crl-15867	138	3	customers	customer	NOUN
crl-15867	138	4	want	want	VERB
crl-15867	138	5	most	most	ADJ
crl-15867	138	6	from	from	ADP
crl-15867	138	7	this	this	DET
crl-15867	138	8	service	service	NOUN
crl-15867	138	9	?	?	PUNCT
crl-15867	139	1	and	and	CCONJ
crl-15867	139	2	,	,	PUNCT
crl-15867	139	3	conversely	conversely	ADV
crl-15867	139	4	,	,	PUNCT
crl-15867	139	5	what	what	PRON
crl-15867	139	6	did	do	AUX
crl-15867	139	7	the	the	DET
crl-15867	139	8	library	library	NOUN
crl-15867	139	9	staff	staff	NOUN
crl-15867	139	10	do	do	VERB
crl-15867	139	11	poorly	poorly	ADV
crl-15867	139	12	and	and	CCONJ
crl-15867	139	13	which	which	DET
crl-15867	139	14	services	service	NOUN
crl-15867	139	15	did	do	VERB
crl-15867	139	16	customers	customer	NOUN
crl-15867	139	17	value	value	VERB
crl-15867	139	18	least	least	ADV
crl-15867	139	19	?	?	PUNCT
crl-15867	140	1	the	the	DET
crl-15867	140	2	traditional	traditional	ADJ
crl-15867	140	3	way	way	NOUN
crl-15867	140	4	of	of	ADP
crl-15867	140	5	ge	ge	PROPN
crl-15867	140	6	ing	e	VERB
crl-15867	140	7	at	at	ADP
crl-15867	140	8	answers	answer	NOUN
crl-15867	140	9	to	to	ADP
crl-15867	140	10	these	these	DET
crl-15867	140	11	questions	question	NOUN
crl-15867	140	12	is	be	AUX
crl-15867	140	13	to	to	PART
crl-15867	140	14	administer	administer	VERB
crl-15867	140	15	a	a	DET
crl-15867	140	16	user	user	NOUN
crl-15867	140	17	satisfaction	satisfaction	NOUN
crl-15867	140	18	survey	survey	NOUN
crl-15867	140	19	,	,	PUNCT
crl-15867	140	20	and	and	CCONJ
crl-15867	140	21	the	the	DET
crl-15867	140	22	library	library	NOUN
crl-15867	140	23	had	have	AUX
crl-15867	140	24	conducted	conduct	VERB
crl-15867	140	25	several	several	ADJ
crl-15867	140	26	of	of	ADP
crl-15867	140	27	these	these	PRON
crl-15867	140	28	over	over	ADP
crl-15867	140	29	the	the	DET
crl-15867	140	30	years	year	NOUN
crl-15867	140	31	.	.	PUNCT
crl-15867	141	1	but	but	CCONJ
crl-15867	141	2	traditional	traditional	ADJ
crl-15867	141	3	satisfaction	satisfaction	NOUN
crl-15867	141	4	surveys	survey	NOUN
crl-15867	141	5	(	(	PUNCT
crl-15867	141	6	“	"	PUNCT
crl-15867	141	7	on	on	ADP
crl-15867	141	8	a	a	DET
crl-15867	141	9	scale	scale	NOUN
crl-15867	141	10	of	of	ADP
crl-15867	141	11	1–5	1–5	NUM
crl-15867	141	12	,	,	PUNCT
crl-15867	141	13	with	with	ADP
crl-15867	141	14	1	1	NUM
crl-15867	141	15	being	be	AUX
crl-15867	141	16	unsatisfactory	unsatisfactory	ADJ
crl-15867	141	17	and	and	CCONJ
crl-15867	141	18	5	5	NUM
crl-15867	141	19	being	be	AUX
crl-15867	141	20	outstanding	outstanding	ADJ
crl-15867	141	21	,	,	PUNCT
crl-15867	141	22	how	how	SCONJ
crl-15867	141	23	would	would	AUX
crl-15867	141	24	you	you	PRON
crl-15867	141	25	rate	rate	VERB
crl-15867	141	26	x	x	NOUN
crl-15867	141	27	?	?	PUNCT
crl-15867	141	28	”	"	PUNCT
crl-15867	141	29	)	)	PUNCT
crl-15867	141	30	do	do	AUX
crl-15867	141	31	not	not	PART
crl-15867	141	32	indicate	indicate	VERB
crl-15867	141	33	what	what	PRON
crl-15867	141	34	the	the	DET
crl-15867	141	35	customer	customer	NOUN
crl-15867	141	36	thinks	think	VERB
crl-15867	141	37	is	be	AUX
crl-15867	141	38	important	important	ADJ
crl-15867	141	39	.	.	PUNCT
crl-15867	142	1	though	though	SCONJ
crl-15867	142	2	a	a	DET
crl-15867	142	3	library	library	NOUN
crl-15867	142	4	may	may	AUX
crl-15867	142	5	do	do	VERB
crl-15867	142	6	a	a	DET
crl-15867	142	7	lot	lot	NOUN
crl-15867	142	8	of	of	ADP
crl-15867	142	9	things	thing	NOUN
crl-15867	142	10	well	well	ADV
crl-15867	142	11	,	,	PUNCT
crl-15867	142	12	the	the	DET
crl-15867	142	13	library	library	NOUN
crl-15867	142	14	may	may	AUX
crl-15867	142	15	still	still	ADV
crl-15867	142	16	have	have	VERB
crl-15867	142	17	a	a	DET
crl-15867	142	18	customer	customer	NOUN
crl-15867	142	19	relations	relation	NOUN
crl-15867	142	20	problem	problem	NOUN
crl-15867	142	21	that	that	SCONJ
crl-15867	142	22	it	it	PRON
crl-15867	142	23	does	do	AUX
crl-15867	142	24	not	not	PART
crl-15867	142	25	even	even	ADV
crl-15867	142	26	recognize	recognize	VERB
crl-15867	142	27	if	if	SCONJ
crl-15867	142	28	those	those	PRON
crl-15867	142	29	are	be	AUX
crl-15867	142	30	not	not	PART
crl-15867	142	31	the	the	DET
crl-15867	142	32	things	thing	NOUN
crl-15867	142	33	that	that	PRON
crl-15867	142	34	customers	customer	NOUN
crl-15867	142	35	value	value	VERB
crl-15867	142	36	highly	highly	ADV
crl-15867	142	37	.	.	PUNCT
crl-15867	143	1	finl	finl	PROPN
crl-15867	143	2	opted	opt	VERB
crl-15867	143	3	to	to	PART
crl-15867	143	4	utilize	utilize	VERB
crl-15867	143	5	a	a	DET
crl-15867	143	6	survey	survey	NOUN
crl-15867	143	7	technique	technique	NOUN
crl-15867	143	8	called	call	VERB
crl-15867	143	9	the	the	DET
crl-15867	143	10	customer	customer	NOUN
crl-15867	143	11	-	-	PUNCT
crl-15867	143	12	driven	drive	VERB
crl-15867	143	13	action	action	NOUN
crl-15867	143	14	process	process	NOUN
crl-15867	143	15	(	(	PUNCT
crl-15867	143	16	cap),6	cap),6	NUM
crl-15867	143	17	which	which	PRON
crl-15867	143	18	provided	provide	VERB
crl-15867	143	19	respondents	respondent	NOUN
crl-15867	143	20	with	with	ADP
crl-15867	143	21	a	a	DET
crl-15867	143	22	list	list	NOUN
crl-15867	143	23	of	of	ADP
crl-15867	143	24	service	service	NOUN
crl-15867	143	25	components	component	NOUN
crl-15867	143	26	available	available	ADJ
crl-15867	143	27	.	.	PUNCT
crl-15867	144	1	they	they	PRON
crl-15867	144	2	were	be	AUX
crl-15867	144	3	then	then	ADV
crl-15867	144	4	asked	ask	VERB
crl-15867	144	5	to	to	PART
crl-15867	144	6	indicate	indicate	VERB
crl-15867	144	7	which	which	DET
crl-15867	144	8	items	item	NOUN
crl-15867	144	9	on	on	ADP
crl-15867	144	10	that	that	DET
crl-15867	144	11	list	list	NOUN
crl-15867	144	12	they	they	PRON
crl-15867	144	13	considered	consider	VERB
crl-15867	144	14	to	to	PART
crl-15867	144	15	be	be	AUX
crl-15867	144	16	the	the	DET
crl-15867	144	17	five	five	NUM
crl-15867	144	18	most	most	ADV
crl-15867	144	19	important	important	ADJ
crl-15867	144	20	;	;	PUNCT
crl-15867	144	21	which	which	DET
crl-15867	144	22	five	five	NUM
crl-15867	144	23	items	item	NOUN
crl-15867	144	24	they	they	PRON
crl-15867	144	25	believed	believe	VERB
crl-15867	144	26	the	the	DET
crl-15867	144	27	organization	organization	NOUN
crl-15867	144	28	did	do	VERB
crl-15867	144	29	best	well	ADV
crl-15867	144	30	;	;	PUNCT
crl-15867	144	31	and	and	CCONJ
crl-15867	144	32	which	which	DET
crl-15867	144	33	five	five	NUM
crl-15867	144	34	items	item	NOUN
crl-15867	144	35	they	they	PRON
crl-15867	144	36	considered	consider	VERB
crl-15867	144	37	most	most	ADV
crl-15867	144	38	in	in	ADP
crl-15867	144	39	need	need	NOUN
crl-15867	144	40	of	of	ADP
crl-15867	144	41	improvement	improvement	NOUN
crl-15867	144	42	.	.	PUNCT
crl-15867	145	1	responses	response	NOUN
crl-15867	145	2	might	might	AUX
crl-15867	145	3	range	range	VERB
crl-15867	145	4	from	from	ADP
crl-15867	145	5	having	have	VERB
crl-15867	145	6	the	the	DET
crl-15867	145	7	same	same	ADJ
crl-15867	145	8	five	five	NUM
crl-15867	145	9	items	item	NOUN
crl-15867	145	10	in	in	ADP
crl-15867	145	11	all	all	DET
crl-15867	145	12	three	three	NUM
crl-15867	145	13	categories	category	NOUN
crl-15867	145	14	(	(	PUNCT
crl-15867	145	15	e.g.	e.g.	ADV
crl-15867	145	16	,	,	PUNCT
crl-15867	145	17	giving	give	VERB
crl-15867	145	18	“	"	PUNCT
crl-15867	145	19	accurate	accurate	ADJ
crl-15867	145	20	answers	answer	NOUN
crl-15867	145	21	is	be	AUX
crl-15867	145	22	the	the	DET
crl-15867	145	23	most	most	ADV
crl-15867	145	24	important	important	ADJ
crl-15867	145	25	thing	thing	NOUN
crl-15867	145	26	you	you	PRON
crl-15867	145	27	do	do	VERB
crl-15867	145	28	;	;	PUNCT
crl-15867	145	29	it	it	PRON
crl-15867	145	30	’s	’	VERB
crl-15867	145	31	also	also	ADV
crl-15867	145	32	the	the	DET
crl-15867	145	33	thing	thing	NOUN
crl-15867	145	34	you	you	PRON
crl-15867	145	35	do	do	VERB
crl-15867	145	36	best	well	ADV
crl-15867	145	37	;	;	PUNCT
crl-15867	145	38	but	but	CCONJ
crl-15867	145	39	it	it	PRON
crl-15867	145	40	’s	’	VERB
crl-15867	145	41	also	also	ADV
crl-15867	145	42	in	in	ADP
crl-15867	145	43	need	need	NOUN
crl-15867	145	44	of	of	ADP
crl-15867	145	45	improvement	improvement	NOUN
crl-15867	145	46	”	"	PUNCT
crl-15867	145	47	)	)	PUNCT
crl-15867	145	48	to	to	ADP
crl-15867	145	49	having	have	VERB
crl-15867	145	50	five	five	NUM
crl-15867	145	51	different	different	ADJ
crl-15867	145	52	services	service	NOUN
crl-15867	145	53	rise	rise	VERB
crl-15867	145	54	to	to	ADP
crl-15867	145	55	the	the	DET
crl-15867	145	56	top	top	NOUN
crl-15867	145	57	in	in	ADP
crl-15867	145	58	each	each	DET
crl-15867	145	59	category	category	NOUN
crl-15867	145	60	.	.	PUNCT
crl-15867	146	1	finl	finl	NOUN
crl-15867	146	2	’s	’s	PART
crl-15867	146	3	first	first	ADJ
crl-15867	146	4	step	step	NOUN
crl-15867	146	5	was	be	AUX
crl-15867	146	6	to	to	PART
crl-15867	146	7	develop	develop	VERB
crl-15867	146	8	a	a	DET
crl-15867	146	9	list	list	NOUN
crl-15867	146	10	of	of	ADP
crl-15867	146	11	20–25	20–25	NUM
crl-15867	146	12	service	service	NOUN
crl-15867	146	13	components	component	NOUN
crl-15867	146	14	that	that	PRON
crl-15867	146	15	described	describe	VERB
crl-15867	146	16	the	the	DET
crl-15867	146	17	services	service	NOUN
crl-15867	146	18	offered	offer	VERB
crl-15867	146	19	at	at	ADP
crl-15867	146	20	each	each	DET
crl-15867	146	21	site	site	NOUN
crl-15867	146	22	.	.	PUNCT
crl-15867	147	1	a	a	DET
crl-15867	147	2	dra	dra	PROPN
crl-15867	147	3	list	list	NOUN
crl-15867	147	4	was	be	AUX
crl-15867	147	5	developed	develop	VERB
crl-15867	147	6	and	and	CCONJ
crl-15867	147	7	shared	share	VERB
crl-15867	147	8	with	with	ADP
crl-15867	147	9	the	the	DET
crl-15867	147	10	rest	rest	NOUN
crl-15867	147	11	of	of	ADP
crl-15867	147	12	the	the	DET
crl-15867	147	13	library	library	NOUN
crl-15867	147	14	.	.	PUNCT
crl-15867	148	1	modifications	modification	NOUN
crl-15867	148	2	were	be	AUX
crl-15867	148	3	made	make	VERB
crl-15867	148	4	to	to	PART
crl-15867	148	5	produce	produce	VERB
crl-15867	148	6	the	the	DET
crl-15867	148	7	final	final	ADJ
crl-15867	148	8	lists	list	NOUN
crl-15867	148	9	.	.	PUNCT
crl-15867	149	1	certain	certain	ADJ
crl-15867	149	2	items	item	NOUN
crl-15867	149	3	(	(	PUNCT
crl-15867	149	4	e.g.	e.g.	ADV
crl-15867	149	5	,	,	PUNCT
crl-15867	149	6	“	"	PUNCT
crl-15867	149	7	publicizing	publicize	VERB
crl-15867	149	8	our	our	PRON
crl-15867	149	9	services	service	NOUN
crl-15867	149	10	,	,	PUNCT
crl-15867	149	11	”	"	PUNCT
crl-15867	149	12	“	"	PUNCT
crl-15867	149	13	providing	provide	VERB
crl-15867	149	14	accurate	accurate	ADJ
crl-15867	149	15	answers	answer	NOUN
crl-15867	149	16	to	to	ADP
crl-15867	149	17	factual	factual	ADJ
crl-15867	149	18	questions	question	NOUN
crl-15867	149	19	”	"	PUNCT
crl-15867	149	20	)	)	PUNCT
crl-15867	149	21	were	be	AUX
crl-15867	149	22	common	common	ADJ
crl-15867	149	23	to	to	ADP
crl-15867	149	24	all	all	DET
crl-15867	149	25	sites	site	NOUN
crl-15867	149	26	.	.	PUNCT
crl-15867	150	1	but	but	CCONJ
crl-15867	150	2	mission	mission	NOUN
crl-15867	150	3	differentiation	differentiation	NOUN
crl-15867	150	4	among	among	ADP
crl-15867	150	5	the	the	DET
crl-15867	150	6	three	three	NUM
crl-15867	150	7	reference	reference	NOUN
crl-15867	150	8	sites	site	NOUN
crl-15867	150	9	,	,	PUNCT
crl-15867	150	10	the	the	DET
crl-15867	150	11	four	four	NUM
crl-15867	150	12	circulation	circulation	NOUN
crl-15867	150	13	/	/	SYM
crl-15867	150	14	information	information	NOUN
crl-15867	150	15	desks	desk	NOUN
crl-15867	150	16	,	,	PUNCT
crl-15867	150	17	and	and	CCONJ
crl-15867	150	18	the	the	DET
crl-15867	150	19	special	special	ADJ
crl-15867	150	20	collections	collection	NOUN
crl-15867	150	21	unit	unit	NOUN
crl-15867	150	22	,	,	PUNCT
crl-15867	150	23	led	lead	VERB
crl-15867	150	24	to	to	ADP
crl-15867	150	25	specialized	specialized	ADJ
crl-15867	150	26	surveys	survey	NOUN
crl-15867	150	27	for	for	ADP
crl-15867	150	28	these	these	DET
crl-15867	150	29	areas	area	NOUN
crl-15867	150	30	.	.	PUNCT
crl-15867	151	1	the	the	DET
crl-15867	151	2	survey	survey	NOUN
crl-15867	151	3	also	also	ADV
crl-15867	151	4	asked	ask	VERB
crl-15867	151	5	respondents	respondent	NOUN
crl-15867	151	6	to	to	PART
crl-15867	151	7	tell	tell	VERB
crl-15867	151	8	us	we	PRON
crl-15867	151	9	whether	whether	SCONJ
crl-15867	151	10	they	they	PRON
crl-15867	151	11	were	be	AUX
crl-15867	151	12	undergraduates	undergraduate	NOUN
crl-15867	151	13	,	,	PUNCT
crl-15867	151	14	graduate	graduate	NOUN
crl-15867	151	15	students	student	NOUN
crl-15867	151	16	,	,	PUNCT
crl-15867	151	17	faculty	faculty	NOUN
crl-15867	151	18	,	,	PUNCT
crl-15867	151	19	staff	staff	NOUN
crl-15867	151	20	,	,	PUNCT
crl-15867	151	21	or	or	CCONJ
crl-15867	151	22	other	other	ADJ
crl-15867	151	23	.	.	PUNCT
crl-15867	152	1	the	the	DET
crl-15867	152	2	survey	survey	NOUN
crl-15867	152	3	questions	question	NOUN
crl-15867	152	4	asked	ask	VERB
crl-15867	152	5	at	at	ADP
crl-15867	152	6	the	the	DET
crl-15867	152	7	information	information	NOUN
crl-15867	152	8	commons	common	NOUN
crl-15867	152	9	were	be	AUX
crl-15867	152	10	identical	identical	ADJ
crl-15867	152	11	to	to	ADP
crl-15867	152	12	those	those	PRON
crl-15867	152	13	used	use	VERB
crl-15867	152	14	at	at	ADP
crl-15867	152	15	the	the	DET
crl-15867	152	16	science	science	NOUN
crl-15867	152	17	-	-	PUNCT
crl-15867	152	18	engineering	engineering	NOUN
crl-15867	152	19	library	library	NOUN
crl-15867	152	20	and	and	CCONJ
crl-15867	152	21	the	the	DET
crl-15867	152	22	fine	fine	ADJ
crl-15867	152	23	arts	art	NOUN
crl-15867	152	24	library	library	NOUN
crl-15867	152	25	.	.	PUNCT
crl-15867	153	1	(	(	PUNCT
crl-15867	153	2	see	see	VERB
crl-15867	153	3	appendix	appendix	VERB
crl-15867	153	4	a	a	PRON
crl-15867	153	5	–	–	PUNCT
crl-15867	153	6	help	help	VERB
crl-15867	153	7	us	we	PRON
crl-15867	153	8	improve	improve	VERB
crl-15867	153	9	our	our	PRON
crl-15867	153	10	service	service	NOUN
crl-15867	153	11	in	in	ADP
crl-15867	153	12	the	the	DET
crl-15867	153	13	ic	ic	NOUN
crl-15867	153	14	)	)	PUNCT
crl-15867	153	15	finl	finl	NOUN
crl-15867	153	16	administered	administer	VERB
crl-15867	153	17	the	the	DET
crl-15867	153	18	cap	cap	NOUN
crl-15867	153	19	tool	tool	NOUN
crl-15867	153	20	for	for	ADP
crl-15867	153	21	the	the	DET
crl-15867	153	22	first	first	ADJ
crl-15867	153	23	time	time	NOUN
crl-15867	153	24	in	in	ADP
crl-15867	153	25	february	february	PROPN
crl-15867	153	26	2004	2004	NUM
crl-15867	153	27	.	.	PUNCT
crl-15867	154	1	the	the	DET
crl-15867	154	2	team	team	NOUN
crl-15867	154	3	used	use	VERB
crl-15867	154	4	both	both	DET
crl-15867	154	5	paper	paper	NOUN
crl-15867	154	6	surveys	survey	NOUN
crl-15867	154	7	and	and	CCONJ
crl-15867	154	8	,	,	PUNCT
crl-15867	154	9	at	at	ADP
crl-15867	154	10	the	the	DET
crl-15867	154	11	three	three	NUM
crl-15867	154	12	reference	reference	NOUN
crl-15867	154	13	sites	site	NOUN
crl-15867	154	14	,	,	PUNCT
crl-15867	154	15	online	online	ADJ
crl-15867	154	16	versions	version	NOUN
crl-15867	154	17	of	of	ADP
crl-15867	154	18	the	the	DET
crl-15867	154	19	surveys	survey	NOUN
crl-15867	154	20	via	via	ADP
crl-15867	154	21	an	an	DET
crl-15867	154	22	icon	icon	NOUN
crl-15867	154	23	on	on	ADP
crl-15867	154	24	the	the	DET
crl-15867	154	25	desktop	desktop	NOUN
crl-15867	154	26	of	of	ADP
crl-15867	154	27	each	each	DET
crl-15867	154	28	public	public	ADJ
crl-15867	154	29	computer	computer	NOUN
crl-15867	154	30	at	at	ADP
crl-15867	154	31	the	the	DET
crl-15867	154	32	three	three	NUM
crl-15867	154	33	sites	site	NOUN
crl-15867	154	34	.	.	PUNCT
crl-15867	155	1	paper	paper	NOUN
crl-15867	155	2	surveys	survey	NOUN
crl-15867	155	3	were	be	AUX
crl-15867	155	4	handed	hand	VERB
crl-15867	155	5	out	out	ADP
crl-15867	155	6	to	to	ADP
crl-15867	155	7	customers	customer	NOUN
crl-15867	155	8	who	who	PRON
crl-15867	155	9	approached	approach	VERB
crl-15867	155	10	the	the	DET
crl-15867	155	11	desks	desk	NOUN
crl-15867	155	12	and	and	CCONJ
crl-15867	155	13	were	be	AUX
crl-15867	155	14	also	also	ADV
crl-15867	155	15	placed	place	VERB
crl-15867	155	16	near	near	ADP
crl-15867	155	17	the	the	DET
crl-15867	155	18	computers	computer	NOUN
crl-15867	155	19	in	in	ADP
crl-15867	155	20	the	the	DET
crl-15867	155	21	information	information	NOUN
crl-15867	155	22	commons	common	NOUN
crl-15867	155	23	.	.	PUNCT
crl-15867	156	1	paper	paper	NOUN
crl-15867	156	2	surveys	survey	NOUN
crl-15867	156	3	proved	prove	VERB
crl-15867	156	4	problematic	problematic	ADJ
crl-15867	156	5	in	in	ADP
crl-15867	156	6	two	two	NUM
crl-15867	156	7	ways	way	NOUN
crl-15867	156	8	.	.	PUNCT
crl-15867	157	1	unlike	unlike	ADP
crl-15867	157	2	their	their	PRON
crl-15867	157	3	online	online	ADJ
crl-15867	157	4	equivalents	equivalent	NOUN
crl-15867	157	5	,	,	PUNCT
crl-15867	157	6	they	they	PRON
crl-15867	157	7	required	require	VERB
crl-15867	157	8	some	some	DET
crl-15867	157	9	data	datum	NOUN
crl-15867	157	10	entry	entry	NOUN
crl-15867	157	11	.	.	PUNCT
crl-15867	158	1	but	but	CCONJ
crl-15867	158	2	,	,	PUNCT
crl-15867	158	3	more	more	ADV
crl-15867	158	4	important	important	ADJ
crl-15867	158	5	,	,	PUNCT
crl-15867	158	6	while	while	SCONJ
crl-15867	158	7	finl	finl	NOUN
crl-15867	158	8	could	could	AUX
crl-15867	158	9	program	program	VERB
crl-15867	158	10	the	the	DET
crl-15867	158	11	online	online	ADJ
crl-15867	158	12	survey	survey	NOUN
crl-15867	158	13	form	form	NOUN
crl-15867	158	14	to	to	PART
crl-15867	158	15	accept	accept	VERB
crl-15867	158	16	only	only	ADV
crl-15867	158	17	five	five	NUM
crl-15867	158	18	responses	response	NOUN
crl-15867	158	19	in	in	ADP
crl-15867	158	20	each	each	DET
crl-15867	158	21	category	category	NOUN
crl-15867	158	22	,	,	PUNCT
crl-15867	158	23	there	there	PRON
crl-15867	158	24	was	be	VERB
crl-15867	158	25	nothing	nothing	PRON
crl-15867	158	26	to	to	PART
crl-15867	158	27	stop	stop	VERB
crl-15867	158	28	users	user	NOUN
crl-15867	158	29	from	from	ADP
crl-15867	158	30	checking	check	VERB
crl-15867	158	31	more	more	ADV
crl-15867	158	32	(	(	PUNCT
crl-15867	158	33	or	or	CCONJ
crl-15867	158	34	fewer	few	ADJ
crl-15867	158	35	)	)	PUNCT
crl-15867	158	36	than	than	ADP
crl-15867	158	37	five	five	NUM
crl-15867	158	38	choices	choice	NOUN
crl-15867	158	39	on	on	ADP
crl-15867	158	40	paper	paper	NOUN
crl-15867	158	41	forms	form	NOUN
crl-15867	158	42	.	.	PUNCT
crl-15867	159	1	finl	finl	NOUN
crl-15867	159	2	made	make	VERB
crl-15867	159	3	a	a	DET
crl-15867	159	4	decision	decision	NOUN
crl-15867	159	5	to	to	PART
crl-15867	159	6	reject	reject	VERB
crl-15867	159	7	pa	pa	PROPN
crl-15867	159	8	finding	find	VERB
crl-15867	159	9	information	information	NOUN
crl-15867	159	10	in	in	ADP
crl-15867	159	11	a	a	DET
crl-15867	159	12	new	new	ADJ
crl-15867	159	13	landscape	landscape	NOUN
crl-15867	159	14	255	255	NUM
crl-15867	159	15	per	per	ADP
crl-15867	159	16	forms	form	NOUN
crl-15867	159	17	where	where	SCONJ
crl-15867	159	18	more	more	ADJ
crl-15867	159	19	than	than	ADP
crl-15867	159	20	10	10	NUM
crl-15867	159	21	items	item	NOUN
crl-15867	159	22	were	be	AUX
crl-15867	159	23	checked	check	VERB
crl-15867	159	24	in	in	ADP
crl-15867	159	25	any	any	DET
crl-15867	159	26	one	one	NUM
crl-15867	159	27	category	category	NOUN
crl-15867	159	28	.	.	PUNCT
crl-15867	160	1	response	response	NOUN
crl-15867	160	2	rates	rate	NOUN
crl-15867	160	3	varied	vary	VERB
crl-15867	160	4	,	,	PUNCT
crl-15867	160	5	ranging	range	VERB
crl-15867	160	6	from	from	ADP
crl-15867	160	7	the	the	DET
crl-15867	160	8	main	main	ADJ
crl-15867	160	9	library	library	NOUN
crl-15867	160	10	information	information	NOUN
crl-15867	160	11	commons	common	NOUN
crl-15867	160	12	—	—	PUNCT
crl-15867	160	13	the	the	DET
crl-15867	160	14	largest	large	ADJ
crl-15867	160	15	and	and	CCONJ
crl-15867	160	16	busiest	busy	ADJ
crl-15867	160	17	site	site	NOUN
crl-15867	160	18	—	—	PUNCT
crl-15867	160	19	collecting	collect	VERB
crl-15867	160	20	over	over	ADP
crl-15867	160	21	200	200	NUM
crl-15867	160	22	responses	response	NOUN
crl-15867	160	23	,	,	PUNCT
crl-15867	160	24	to	to	ADP
crl-15867	160	25	special	special	ADJ
crl-15867	160	26	collections	collection	NOUN
crl-15867	160	27	,	,	PUNCT
crl-15867	160	28	which	which	PRON
crl-15867	160	29	collected	collect	VERB
crl-15867	160	30	fewer	few	ADJ
crl-15867	160	31	than	than	ADP
crl-15867	160	32	30	30	NUM
crl-15867	160	33	responses	response	NOUN
crl-15867	160	34	.	.	PUNCT
crl-15867	161	1	since	since	SCONJ
crl-15867	161	2	the	the	DET
crl-15867	161	3	nature	nature	NOUN
crl-15867	161	4	of	of	ADP
crl-15867	161	5	the	the	DET
crl-15867	161	6	responses	response	NOUN
crl-15867	161	7	was	be	AUX
crl-15867	161	8	similar	similar	ADJ
crl-15867	161	9	(	(	PUNCT
crl-15867	161	10	allowing	allow	VERB
crl-15867	161	11	for	for	ADP
crl-15867	161	12	mission	mission	NOUN
crl-15867	161	13	differentiation	differentiation	NOUN
crl-15867	161	14	)	)	PUNCT
crl-15867	161	15	at	at	ADP
crl-15867	161	16	all	all	DET
crl-15867	161	17	sites	site	NOUN
crl-15867	161	18	,	,	PUNCT
crl-15867	161	19	finl	finl	NOUN
crl-15867	161	20	was	be	AUX
crl-15867	161	21	comfortable	comfortable	ADJ
crl-15867	161	22	drawing	draw	VERB
crl-15867	161	23	conclusions	conclusion	NOUN
crl-15867	161	24	based	base	VERB
crl-15867	161	25	on	on	ADP
crl-15867	161	26	the	the	DET
crl-15867	161	27	results	result	NOUN
crl-15867	161	28	from	from	ADP
crl-15867	161	29	each	each	DET
crl-15867	161	30	site	site	NOUN
crl-15867	161	31	,	,	PUNCT
crl-15867	161	32	including	include	VERB
crl-15867	161	33	those	those	PRON
crl-15867	161	34	for	for	ADP
crl-15867	161	35	which	which	PRON
crl-15867	161	36	there	there	PRON
crl-15867	161	37	was	be	VERB
crl-15867	161	38	a	a	DET
crl-15867	161	39	low	low	ADJ
crl-15867	161	40	rate	rate	NOUN
crl-15867	161	41	of	of	ADP
crl-15867	161	42	return	return	NOUN
crl-15867	161	43	.	.	PUNCT
crl-15867	162	1	once	once	SCONJ
crl-15867	162	2	the	the	DET
crl-15867	162	3	results	result	NOUN
crl-15867	162	4	were	be	AUX
crl-15867	162	5	in	in	ADV
crl-15867	162	6	,	,	PUNCT
crl-15867	162	7	finl	finl	NOUN
crl-15867	162	8	used	use	VERB
crl-15867	162	9	excel	excel	NOUN
crl-15867	162	10	spreadsheets	spreadsheet	NOUN
crl-15867	162	11	to	to	PART
crl-15867	162	12	create	create	VERB
crl-15867	162	13	graphic	graphic	ADJ
crl-15867	162	14	displays	display	NOUN
crl-15867	162	15	of	of	ADP
crl-15867	162	16	the	the	DET
crl-15867	162	17	survey	survey	NOUN
crl-15867	162	18	responses	response	NOUN
crl-15867	162	19	for	for	ADP
crl-15867	162	20	each	each	DET
crl-15867	162	21	site	site	NOUN
crl-15867	162	22	.	.	PUNCT
crl-15867	163	1	the	the	DET
crl-15867	163	2	team	team	NOUN
crl-15867	163	3	created	create	VERB
crl-15867	163	4	charts	chart	NOUN
crl-15867	163	5	for	for	ADP
crl-15867	163	6	importance	importance	NOUN
crl-15867	163	7	responses	response	NOUN
crl-15867	163	8	,	,	PUNCT
crl-15867	163	9	a	a	DET
crl-15867	163	10	net	net	ADJ
crl-15867	163	11	performance	performance	NOUN
crl-15867	163	12	chart	chart	NOUN
crl-15867	163	13	(	(	PUNCT
crl-15867	163	14	do	do	AUX
crl-15867	163	15	best	good	ADJ
crl-15867	163	16	responses	response	NOUN
crl-15867	163	17	minus	minus	CCONJ
crl-15867	163	18	needs	need	VERB
crl-15867	163	19	improvement	improvement	NOUN
crl-15867	163	20	responses	response	NOUN
crl-15867	163	21	)	)	PUNCT
crl-15867	163	22	;	;	PUNCT
crl-15867	163	23	and	and	CCONJ
crl-15867	163	24	finally	finally	ADV
crl-15867	163	25	an	an	DET
crl-15867	163	26	action	action	NOUN
crl-15867	163	27	gap	gap	NOUN
crl-15867	163	28	analysis	analysis	NOUN
crl-15867	163	29	chart	chart	NOUN
crl-15867	163	30	,	,	PUNCT
crl-15867	163	31	which	which	PRON
crl-15867	163	32	displays	display	VERB
crl-15867	163	33	all	all	DET
crl-15867	163	34	three	three	NUM
crl-15867	163	35	response	response	NOUN
crl-15867	163	36	types	type	NOUN
crl-15867	163	37	together	together	ADV
crl-15867	163	38	.	.	PUNCT
crl-15867	164	1	(	(	PUNCT
crl-15867	164	2	see	see	VERB
crl-15867	164	3	appendix	appendix	NOUN
crl-15867	164	4	b	b	NOUN
crl-15867	164	5	for	for	ADP
crl-15867	164	6	examples	example	NOUN
crl-15867	164	7	of	of	ADP
crl-15867	164	8	all	all	DET
crl-15867	164	9	the	the	DET
crl-15867	164	10	importance	importance	NOUN
crl-15867	164	11	,	,	PUNCT
crl-15867	164	12	net	net	ADJ
crl-15867	164	13	performance	performance	NOUN
crl-15867	164	14	and	and	CCONJ
crl-15867	164	15	action	action	NOUN
crl-15867	164	16	gap	gap	NOUN
crl-15867	164	17	analysis	analysis	NOUN
crl-15867	164	18	charts	chart	NOUN
crl-15867	164	19	from	from	ADP
crl-15867	164	20	the	the	DET
crl-15867	164	21	2004	2004	NUM
crl-15867	164	22	information	information	NOUN
crl-15867	164	23	commons	common	NOUN
crl-15867	164	24	survey	survey	NOUN
crl-15867	164	25	.	.	PUNCT
crl-15867	164	26	)	)	PUNCT
crl-15867	165	1	this	this	DET
crl-15867	165	2	action	action	NOUN
crl-15867	165	3	gap	gap	NOUN
crl-15867	165	4	analysis	analysis	NOUN
crl-15867	165	5	chart	chart	NOUN
crl-15867	165	6	displays	display	VERB
crl-15867	165	7	all	all	DET
crl-15867	165	8	the	the	DET
crl-15867	165	9	results	result	NOUN
crl-15867	165	10	in	in	ADP
crl-15867	165	11	one	one	NUM
crl-15867	165	12	place	place	NOUN
crl-15867	165	13	.	.	PUNCT
crl-15867	166	1	•	•	NUM
crl-15867	166	2	service	service	NOUN
crl-15867	166	3	elements	element	NOUN
crl-15867	166	4	are	be	AUX
crl-15867	166	5	placed	place	VERB
crl-15867	166	6	in	in	ADP
crl-15867	166	7	the	the	DET
crl-15867	166	8	order	order	NOUN
crl-15867	166	9	of	of	ADP
crl-15867	166	10	their	their	PRON
crl-15867	166	11	importance	importance	NOUN
crl-15867	166	12	to	to	ADP
crl-15867	166	13	customers	customer	NOUN
crl-15867	166	14	,	,	PUNCT
crl-15867	166	15	as	as	SCONJ
crl-15867	166	16	indicated	indicate	VERB
crl-15867	166	17	by	by	ADP
crl-15867	166	18	the	the	DET
crl-15867	166	19	number	number	NOUN
crl-15867	166	20	of	of	ADP
crl-15867	166	21	respondents	respondent	NOUN
crl-15867	166	22	who	who	PRON
crl-15867	166	23	selected	select	VERB
crl-15867	166	24	the	the	DET
crl-15867	166	25	service	service	NOUN
crl-15867	166	26	component	component	NOUN
crl-15867	166	27	as	as	ADP
crl-15867	166	28	one	one	NUM
crl-15867	166	29	of	of	ADP
crl-15867	166	30	their	their	PRON
crl-15867	166	31	top	top	ADJ
crl-15867	166	32	five	five	NUM
crl-15867	166	33	choices	choice	NOUN
crl-15867	166	34	on	on	ADP
crl-15867	166	35	the	the	DET
crl-15867	166	36	survey	survey	NOUN
crl-15867	166	37	.	.	PUNCT
crl-15867	167	1	•	•	NUM
crl-15867	167	2	the	the	DET
crl-15867	167	3	service	service	NOUN
crl-15867	167	4	elements	element	NOUN
crl-15867	167	5	are	be	AUX
crl-15867	167	6	arrayed	array	VERB
crl-15867	167	7	from	from	ADP
crl-15867	167	8	most	most	ADV
crl-15867	167	9	important	important	ADJ
crl-15867	167	10	at	at	ADP
crl-15867	167	11	the	the	DET
crl-15867	167	12	top	top	NOUN
crl-15867	167	13	to	to	PART
crl-15867	167	14	least	least	ADJ
crl-15867	167	15	important	important	ADJ
crl-15867	167	16	at	at	ADP
crl-15867	167	17	the	the	DET
crl-15867	167	18	bo	bo	PROPN
crl-15867	167	19	om	om	PROPN
crl-15867	167	20	.	.	PROPN
crl-15867	168	1	•	•	NUM
crl-15867	168	2	the	the	DET
crl-15867	168	3	light	light	ADJ
crl-15867	168	4	grey	grey	NOUN
crl-15867	168	5	bars	bar	NOUN
crl-15867	168	6	indicate	indicate	VERB
crl-15867	168	7	the	the	DET
crl-15867	168	8	number	number	NOUN
crl-15867	168	9	of	of	ADP
crl-15867	168	10	respondents	respondent	NOUN
crl-15867	168	11	who	who	PRON
crl-15867	168	12	listed	list	VERB
crl-15867	168	13	that	that	DET
crl-15867	168	14	service	service	NOUN
crl-15867	168	15	element	element	NOUN
crl-15867	168	16	as	as	ADP
crl-15867	168	17	one	one	NUM
crl-15867	168	18	that	that	PRON
crl-15867	168	19	the	the	DET
crl-15867	168	20	service	service	NOUN
crl-15867	168	21	desk	desk	NOUN
crl-15867	168	22	does	do	VERB
crl-15867	168	23	best	good	ADJ
crl-15867	168	24	.	.	PUNCT
crl-15867	169	1	•	•	CCONJ
crl-15867	169	2	the	the	DET
crl-15867	169	3	dark	dark	ADJ
crl-15867	169	4	grey	grey	PROPN
crl-15867	169	5	bars	bar	NOUN
crl-15867	169	6	indicate	indicate	VERB
crl-15867	169	7	the	the	DET
crl-15867	169	8	number	number	NOUN
crl-15867	169	9	of	of	ADP
crl-15867	169	10	respondents	respondent	NOUN
crl-15867	169	11	who	who	PRON
crl-15867	169	12	listed	list	VERB
crl-15867	169	13	that	that	DET
crl-15867	169	14	item	item	NOUN
crl-15867	169	15	as	as	ADP
crl-15867	169	16	one	one	NUM
crl-15867	169	17	the	the	DET
crl-15867	169	18	service	service	NOUN
crl-15867	169	19	desk	desk	NOUN
crl-15867	169	20	needs	need	VERB
crl-15867	169	21	to	to	PART
crl-15867	169	22	improve	improve	VERB
crl-15867	169	23	most	most	ADJ
crl-15867	169	24	.	.	PUNCT
crl-15867	170	1	•	•	NUM
crl-15867	170	2	the	the	DET
crl-15867	170	3	black	black	ADJ
crl-15867	170	4	line	line	NOUN
crl-15867	170	5	lists	list	VERB
crl-15867	170	6	the	the	DET
crl-15867	170	7	net	net	ADJ
crl-15867	170	8	performance	performance	NOUN
crl-15867	170	9	,	,	PUNCT
crl-15867	170	10	which	which	PRON
crl-15867	170	11	results	result	VERB
crl-15867	170	12	from	from	ADP
crl-15867	170	13	subtracting	subtract	VERB
crl-15867	170	14	‘	'	PUNCT
crl-15867	170	15	needs	need	NOUN
crl-15867	170	16	improvement	improvement	NOUN
crl-15867	170	17	’	'	PUNCT
crl-15867	170	18	from	from	ADP
crl-15867	170	19	‘	'	PUNCT
crl-15867	170	20	does	do	AUX
crl-15867	170	21	best	well	ADV
crl-15867	170	22	.	.	PUNCT
crl-15867	170	23	’	'	PUNCT
crl-15867	171	1	•	•	ADV
crl-15867	171	2	the	the	DET
crl-15867	171	3	dotted	dotted	ADJ
crl-15867	171	4	line	line	NOUN
crl-15867	171	5	indicates	indicate	VERB
crl-15867	171	6	the	the	DET
crl-15867	171	7	expected	expect	VERB
crl-15867	171	8	performance	performance	NOUN
crl-15867	171	9	.	.	PUNCT
crl-15867	172	1	this	this	DET
crl-15867	172	2	value	value	NOUN
crl-15867	172	3	is	be	AUX
crl-15867	172	4	not	not	PART
crl-15867	172	5	derived	derive	VERB
crl-15867	172	6	from	from	ADP
crl-15867	172	7	customer	customer	NOUN
crl-15867	172	8	responses	response	NOUN
crl-15867	172	9	—	—	PUNCT
crl-15867	172	10	it	it	PRON
crl-15867	172	11	is	be	AUX
crl-15867	172	12	a	a	DET
crl-15867	172	13	symbolic	symbolic	ADJ
crl-15867	172	14	indication	indication	NOUN
crl-15867	172	15	that	that	SCONJ
crl-15867	172	16	the	the	DET
crl-15867	172	17	library	library	NOUN
crl-15867	172	18	should	should	AUX
crl-15867	172	19	be	be	AUX
crl-15867	172	20	performing	perform	VERB
crl-15867	172	21	best	well	ADV
crl-15867	172	22	on	on	ADP
crl-15867	172	23	those	those	DET
crl-15867	172	24	items	item	NOUN
crl-15867	172	25	that	that	PRON
crl-15867	172	26	customers	customer	NOUN
crl-15867	172	27	value	value	VERB
crl-15867	172	28	most	most	ADV
crl-15867	172	29	.	.	PUNCT
crl-15867	173	1	in	in	ADP
crl-15867	173	2	this	this	DET
crl-15867	173	3	case	case	NOUN
crl-15867	173	4	,	,	PUNCT
crl-15867	173	5	the	the	DET
crl-15867	173	6	upper	upper	ADJ
crl-15867	173	7	limit	limit	NOUN
crl-15867	173	8	was	be	AUX
crl-15867	173	9	placed	place	VERB
crl-15867	173	10	at	at	ADP
crl-15867	173	11	about	about	ADV
crl-15867	173	12	the	the	DET
crl-15867	173	13	same	same	ADJ
crl-15867	173	14	place	place	NOUN
crl-15867	173	15	as	as	ADP
crl-15867	173	16	that	that	DET
crl-15867	173	17	element	element	NOUN
crl-15867	173	18	gaining	gain	VERB
crl-15867	173	19	the	the	DET
crl-15867	173	20	highest	high	ADJ
crl-15867	173	21	response	response	NOUN
crl-15867	173	22	to	to	PART
crl-15867	173	23	“	"	PUNCT
crl-15867	173	24	does	do	VERB
crl-15867	173	25	best	well	ADV
crl-15867	173	26	”	"	PUNCT
crl-15867	173	27	(	(	PUNCT
crl-15867	173	28	in	in	ADP
crl-15867	173	29	this	this	DET
crl-15867	173	30	example	example	NOUN
crl-15867	173	31	,	,	PUNCT
crl-15867	173	32	the	the	DET
crl-15867	173	33	highest	high	ADJ
crl-15867	173	34	rated	rate	VERB
crl-15867	173	35	service	service	NOUN
crl-15867	173	36	element	element	NOUN
crl-15867	173	37	is	be	AUX
crl-15867	173	38	the	the	DET
crl-15867	173	39	fi	fi	NOUN
crl-15867	173	40	h	h	NOUN
crl-15867	173	41	from	from	ADP
crl-15867	173	42	the	the	DET
crl-15867	173	43	top—“showing	top—“showing	NOUN
crl-15867	173	44	an	an	DET
crl-15867	173	45	interest	interest	NOUN
crl-15867	173	46	”	"	PUNCT
crl-15867	173	47	)	)	PUNCT
crl-15867	173	48	.	.	PUNCT
crl-15867	174	1	this	this	DET
crl-15867	174	2	“	"	PUNCT
crl-15867	174	3	symbolic	symbolic	ADJ
crl-15867	174	4	”	"	PUNCT
crl-15867	174	5	method	method	NOUN
crl-15867	174	6	for	for	ADP
crl-15867	174	7	se	se	ADV
crl-15867	174	8	ing	e	VERB
crl-15867	174	9	the	the	DET
crl-15867	174	10	performance	performance	NOUN
crl-15867	174	11	expectation	expectation	NOUN
crl-15867	174	12	was	be	AUX
crl-15867	174	13	used	use	VERB
crl-15867	174	14	because	because	SCONJ
crl-15867	174	15	neither	neither	CCONJ
crl-15867	174	16	a	a	DET
crl-15867	174	17	benchmark	benchmark	NOUN
crl-15867	174	18	from	from	ADP
crl-15867	174	19	prior	prior	ADJ
crl-15867	174	20	years	year	NOUN
crl-15867	174	21	nor	nor	CCONJ
crl-15867	174	22	any	any	DET
crl-15867	174	23	clear	clear	ADJ
crl-15867	174	24	preexisting	preexist	VERB
crl-15867	174	25	quality	quality	NOUN
crl-15867	174	26	standard	standard	NOUN
crl-15867	174	27	for	for	ADP
crl-15867	174	28	these	these	DET
crl-15867	174	29	items	item	NOUN
crl-15867	174	30	was	be	AUX
crl-15867	174	31	available	available	ADJ
crl-15867	174	32	.	.	PUNCT
crl-15867	175	1	service	service	NOUN
crl-15867	175	2	elements	element	NOUN
crl-15867	175	3	third	third	ADV
crl-15867	175	4	and	and	CCONJ
crl-15867	175	5	sixth	sixth	ADJ
crl-15867	175	6	from	from	ADP
crl-15867	175	7	the	the	DET
crl-15867	175	8	top	top	NOUN
crl-15867	175	9	were	be	AUX
crl-15867	175	10	the	the	DET
crl-15867	175	11	two	two	NUM
crl-15867	175	12	items	item	NOUN
crl-15867	175	13	with	with	ADP
crl-15867	175	14	lowest	low	ADJ
crl-15867	175	15	net	net	ADJ
crl-15867	175	16	performance	performance	NOUN
crl-15867	175	17	that	that	PRON
crl-15867	175	18	also	also	ADV
crl-15867	175	19	rated	rate	VERB
crl-15867	175	20	high	high	ADV
crl-15867	175	21	on	on	ADP
crl-15867	175	22	importance	importance	NOUN
crl-15867	175	23	,	,	PUNCT
crl-15867	175	24	suggesting	suggest	VERB
crl-15867	175	25	these	these	DET
crl-15867	175	26	items	item	NOUN
crl-15867	175	27	required	require	VERB
crl-15867	175	28	a	a	DET
crl-15867	175	29	ention	ention	NOUN
crl-15867	175	30	first	first	ADV
crl-15867	175	31	.	.	PUNCT
crl-15867	176	1	coincidentally	coincidentally	ADV
crl-15867	176	2	,	,	PUNCT
crl-15867	176	3	other	other	ADJ
crl-15867	176	4	groups	group	NOUN
crl-15867	176	5	in	in	ADP
crl-15867	176	6	the	the	DET
crl-15867	176	7	library	library	NOUN
crl-15867	176	8	were	be	AUX
crl-15867	176	9	already	already	ADV
crl-15867	176	10	addressing	address	VERB
crl-15867	176	11	aspects	aspect	NOUN
crl-15867	176	12	of	of	ADP
crl-15867	176	13	service	service	NOUN
crl-15867	176	14	that	that	PRON
crl-15867	176	15	were	be	AUX
crl-15867	176	16	identified	identify	VERB
crl-15867	176	17	.	.	PUNCT
crl-15867	177	1	for	for	ADP
crl-15867	177	2	instance	instance	NOUN
crl-15867	177	3	,	,	PUNCT
crl-15867	177	4	a	a	DET
crl-15867	177	5	group	group	NOUN
crl-15867	177	6	from	from	ADP
crl-15867	177	7	the	the	DET
crl-15867	177	8	circulation	circulation	NOUN
crl-15867	177	9	department	department	NOUN
crl-15867	177	10	was	be	AUX
crl-15867	177	11	making	make	VERB
crl-15867	177	12	help	help	NOUN
crl-15867	177	13	available	available	ADJ
crl-15867	177	14	for	for	ADP
crl-15867	177	15	providing	provide	VERB
crl-15867	177	16	alternative	alternative	ADJ
crl-15867	177	17	access	access	NOUN
crl-15867	177	18	to	to	ADP
crl-15867	177	19	items	item	NOUN
crl-15867	177	20	the	the	DET
crl-15867	177	21	library	library	NOUN
crl-15867	177	22	does	do	AUX
crl-15867	177	23	not	not	PART
crl-15867	177	24	own	own	VERB
crl-15867	177	25	or	or	CCONJ
crl-15867	177	26	are	be	AUX
crl-15867	177	27	not	not	PART
crl-15867	177	28	currently	currently	ADV
crl-15867	177	29	available	available	ADJ
crl-15867	177	30	on	on	ADP
crl-15867	177	31	the	the	DET
crl-15867	177	32	shelf	shelf	NOUN
crl-15867	177	33	.	.	PUNCT
crl-15867	178	1	finl	finl	PROPN
crl-15867	178	2	shared	share	VERB
crl-15867	178	3	the	the	DET
crl-15867	178	4	results	result	NOUN
crl-15867	178	5	with	with	ADP
crl-15867	178	6	these	these	DET
crl-15867	178	7	groups	group	NOUN
crl-15867	178	8	but	but	CCONJ
crl-15867	178	9	mostly	mostly	ADV
crl-15867	178	10	le	le	VERB
crl-15867	178	11	it	it	PRON
crl-15867	178	12	to	to	ADP
crl-15867	178	13	these	these	DET
crl-15867	178	14	groups	group	NOUN
crl-15867	178	15	to	to	PART
crl-15867	178	16	suggest	suggest	VERB
crl-15867	178	17	improvements	improvement	NOUN
crl-15867	178	18	in	in	ADP
crl-15867	178	19	areas	area	NOUN
crl-15867	178	20	where	where	SCONJ
crl-15867	178	21	they	they	PRON
crl-15867	178	22	had	have	VERB
crl-15867	178	23	expertise	expertise	NOUN
crl-15867	178	24	.	.	PUNCT
crl-15867	179	1	the	the	DET
crl-15867	179	2	third	third	ADJ
crl-15867	179	3	item	item	NOUN
crl-15867	179	4	from	from	ADP
crl-15867	179	5	the	the	DET
crl-15867	179	6	top	top	NOUN
crl-15867	179	7	:	:	PUNCT
crl-15867	179	8	“	"	PUNCT
crl-15867	179	9	assistance	assistance	NOUN
crl-15867	179	10	finding	find	VERB
crl-15867	179	11	an	an	DET
crl-15867	179	12	open	open	ADJ
crl-15867	179	13	computer	computer	NOUN
crl-15867	179	14	when	when	SCONJ
crl-15867	179	15	the	the	DET
crl-15867	179	16	information	information	NOUN
crl-15867	179	17	commons	common	NOUN
crl-15867	179	18	is	be	AUX
crl-15867	179	19	full	full	ADJ
crl-15867	179	20	”	"	PUNCT
crl-15867	179	21	was	be	AUX
crl-15867	179	22	a	a	DET
crl-15867	179	23	more	more	ADV
crl-15867	179	24	difficult	difficult	ADJ
crl-15867	179	25	problem	problem	NOUN
crl-15867	179	26	.	.	PUNCT
crl-15867	180	1	ic	ic	PROPN
crl-15867	180	2	staff	staff	NOUN
crl-15867	180	3	could	could	AUX
crl-15867	180	4	help	help	VERB
crl-15867	180	5	students	student	NOUN
crl-15867	180	6	look	look	VERB
crl-15867	180	7	around	around	ADP
crl-15867	180	8	the	the	DET
crl-15867	180	9	facility	facility	NOUN
crl-15867	180	10	for	for	ADP
crl-15867	180	11	an	an	DET
crl-15867	180	12	open	open	ADJ
crl-15867	180	13	computer	computer	NOUN
crl-15867	180	14	,	,	PUNCT
crl-15867	180	15	but	but	CCONJ
crl-15867	180	16	behind	behind	ADP
crl-15867	180	17	this	this	DET
crl-15867	180	18	rating	rating	NOUN
crl-15867	180	19	was	be	AUX
crl-15867	180	20	a	a	DET
crl-15867	180	21	call	call	NOUN
crl-15867	180	22	for	for	ADP
crl-15867	180	23	more	more	ADJ
crl-15867	180	24	computers	computer	NOUN
crl-15867	180	25	.	.	PUNCT
crl-15867	181	1	this	this	PRON
crl-15867	181	2	could	could	AUX
crl-15867	181	3	not	not	PART
crl-15867	181	4	be	be	AUX
crl-15867	181	5	accomplished	accomplish	VERB
crl-15867	181	6	in	in	ADP
crl-15867	181	7	the	the	DET
crl-15867	181	8	ic	ic	PROPN
crl-15867	181	9	without	without	ADP
crl-15867	181	10	negatively	negatively	ADV
crl-15867	181	11	affecting	affect	VERB
crl-15867	181	12	the	the	DET
crl-15867	181	13	flexibility	flexibility	NOUN
crl-15867	181	14	that	that	PRON
crl-15867	181	15	makes	make	VERB
crl-15867	181	16	it	it	PRON
crl-15867	181	17	a	a	DET
crl-15867	181	18	popular	popular	ADJ
crl-15867	181	19	place	place	NOUN
crl-15867	181	20	for	for	SCONJ
crl-15867	181	21	students	student	NOUN
crl-15867	181	22	to	to	PART
crl-15867	181	23	work	work	VERB
crl-15867	181	24	.	.	PUNCT
crl-15867	182	1	finl	finl	NOUN
crl-15867	182	2	was	be	AUX
crl-15867	182	3	also	also	ADV
crl-15867	182	4	unwilling	unwilling	ADJ
crl-15867	182	5	to	to	PART
crl-15867	182	6	limit	limit	VERB
crl-15867	182	7	customers	customer	NOUN
crl-15867	182	8	’	’	PART
crl-15867	182	9	time	time	NOUN
crl-15867	182	10	on	on	ADP
crl-15867	182	11	machines	machine	NOUN
crl-15867	182	12	or	or	CCONJ
crl-15867	182	13	to	to	PART
crl-15867	182	14	institute	institute	VERB
crl-15867	182	15	a	a	DET
crl-15867	182	16	sign	sign	VERB
crl-15867	182	17	-	-	PUNCT
crl-15867	182	18	on	on	ADP
crl-15867	182	19	process	process	NOUN
crl-15867	182	20	,	,	PUNCT
crl-15867	182	21	both	both	PRON
crl-15867	182	22	of	of	ADP
crl-15867	182	23	which	which	PRON
crl-15867	182	24	would	would	AUX
crl-15867	182	25	conflict	conflict	VERB
crl-15867	182	26	with	with	ADP
crl-15867	182	27	library	library	ADJ
crl-15867	182	28	policies	policy	NOUN
crl-15867	182	29	of	of	ADP
crl-15867	182	30	providing	provide	VERB
crl-15867	182	31	the	the	DET
crl-15867	182	32	widest	wide	ADJ
crl-15867	182	33	open	open	ADJ
crl-15867	182	34	access	access	NOUN
crl-15867	182	35	possible	possible	ADJ
crl-15867	182	36	.	.	PUNCT
crl-15867	183	1	in	in	ADP
crl-15867	183	2	response	response	NOUN
crl-15867	183	3	,	,	PUNCT
crl-15867	183	4	the	the	DET
crl-15867	183	5	library	library	NOUN
crl-15867	183	6	began	begin	VERB
crl-15867	183	7	working	work	VERB
crl-15867	183	8	to	to	PART
crl-15867	183	9	create	create	VERB
crl-15867	183	10	similar	similar	ADJ
crl-15867	183	11	spaces	space	NOUN
crl-15867	183	12	in	in	ADP
crl-15867	183	13	the	the	DET
crl-15867	183	14	branch	branch	NOUN
crl-15867	183	15	libraries	library	NOUN
crl-15867	183	16	so	so	SCONJ
crl-15867	183	17	that	that	SCONJ
crl-15867	183	18	there	there	PRON
crl-15867	183	19	would	would	AUX
crl-15867	183	20	be	be	AUX
crl-15867	183	21	more	more	ADV
crl-15867	183	22	such	such	ADJ
crl-15867	183	23	facilities	facility	NOUN
crl-15867	183	24	on	on	ADP
crl-15867	183	25	campus	campus	NOUN
crl-15867	183	26	.	.	PUNCT
crl-15867	184	1	the	the	DET
crl-15867	184	2	cost	cost	NOUN
crl-15867	184	3	of	of	ADP
crl-15867	184	4	providing	provide	VERB
crl-15867	184	5	service	service	NOUN
crl-15867	184	6	to	to	PART
crl-15867	184	7	determine	determine	VERB
crl-15867	184	8	the	the	DET
crl-15867	184	9	cost	cost	NOUN
crl-15867	184	10	of	of	ADP
crl-15867	184	11	delivering	deliver	VERB
crl-15867	184	12	services	service	NOUN
crl-15867	184	13	at	at	ADP
crl-15867	184	14	each	each	DET
crl-15867	184	15	site	site	NOUN
crl-15867	184	16	,	,	PUNCT
crl-15867	184	17	both	both	PRON
crl-15867	184	18	physical	physical	ADJ
crl-15867	184	19	and	and	CCONJ
crl-15867	184	20	256	256	NUM
crl-15867	184	21	college	college	NOUN
crl-15867	184	22	&	&	CCONJ
crl-15867	184	23	research	research	PROPN
crl-15867	184	24	libraries	library	NOUN
crl-15867	184	25	may	may	AUX
crl-15867	184	26	2007	2007	NUM
crl-15867	184	27	virtual	virtual	ADJ
crl-15867	184	28	,	,	PUNCT
crl-15867	184	29	finl	finl	NOUN
crl-15867	184	30	collected	collect	VERB
crl-15867	184	31	a	a	DET
crl-15867	184	32	variety	variety	NOUN
crl-15867	184	33	of	of	ADP
crl-15867	184	34	cost	cost	NOUN
crl-15867	184	35	elements	element	NOUN
crl-15867	184	36	.	.	PUNCT
crl-15867	185	1	these	these	PRON
crl-15867	185	2	included	include	VERB
crl-15867	185	3	:	:	PUNCT
crl-15867	185	4	•	•	ADP
crl-15867	185	5	the	the	DET
crl-15867	185	6	cost	cost	NOUN
crl-15867	185	7	of	of	ADP
crl-15867	185	8	staffing	staffing	NOUN
crl-15867	185	9	,	,	PUNCT
crl-15867	185	10	which	which	PRON
crl-15867	185	11	was	be	AUX
crl-15867	185	12	calculated	calculate	VERB
crl-15867	185	13	from	from	ADP
crl-15867	185	14	the	the	DET
crl-15867	185	15	actual	actual	ADJ
crl-15867	185	16	salaries	salary	NOUN
crl-15867	185	17	of	of	ADP
crl-15867	185	18	the	the	DET
crl-15867	185	19	librarians	librarian	NOUN
crl-15867	185	20	,	,	PUNCT
crl-15867	185	21	paraprofessionals	paraprofessional	NOUN
crl-15867	185	22	,	,	PUNCT
crl-15867	185	23	and	and	CCONJ
crl-15867	185	24	temporary	temporary	ADJ
crl-15867	185	25	employees	employee	NOUN
crl-15867	185	26	staffing	staff	VERB
crl-15867	185	27	each	each	DET
crl-15867	185	28	site	site	NOUN
crl-15867	185	29	.	.	PUNCT
crl-15867	186	1	this	this	PRON
crl-15867	186	2	also	also	ADV
crl-15867	186	3	included	include	VERB
crl-15867	186	4	wages	wage	NOUN
crl-15867	186	5	for	for	ADP
crl-15867	186	6	student	student	NOUN
crl-15867	186	7	employees	employee	NOUN
crl-15867	186	8	at	at	ADP
crl-15867	186	9	those	those	DET
crl-15867	186	10	sites	site	NOUN
crl-15867	186	11	where	where	SCONJ
crl-15867	186	12	this	this	DET
crl-15867	186	13	category	category	NOUN
crl-15867	186	14	of	of	ADP
crl-15867	186	15	employee	employee	NOUN
crl-15867	186	16	worked	work	VERB
crl-15867	186	17	.	.	PUNCT
crl-15867	187	1	•	•	CCONJ
crl-15867	187	2	the	the	DET
crl-15867	187	3	cost	cost	NOUN
crl-15867	187	4	of	of	ADP
crl-15867	187	5	training	training	NOUN
crl-15867	187	6	,	,	PUNCT
crl-15867	187	7	both	both	PRON
crl-15867	187	8	for	for	ADP
crl-15867	187	9	trainers	trainer	NOUN
crl-15867	187	10	and	and	CCONJ
crl-15867	187	11	trainees	trainee	NOUN
crl-15867	187	12	(	(	PUNCT
crl-15867	187	13	including	include	VERB
crl-15867	187	14	student	student	NOUN
crl-15867	187	15	employees	employee	NOUN
crl-15867	187	16	)	)	PUNCT
crl-15867	187	17	.	.	PUNCT
crl-15867	188	1	this	this	PRON
crl-15867	188	2	tracked	track	VERB
crl-15867	188	3	the	the	DET
crl-15867	188	4	time	time	NOUN
crl-15867	188	5	devoted	devote	VERB
crl-15867	188	6	to	to	ADP
crl-15867	188	7	training	training	NOUN
crl-15867	188	8	(	(	PUNCT
crl-15867	188	9	including	include	VERB
crl-15867	188	10	preparation	preparation	NOUN
crl-15867	188	11	time	time	NOUN
crl-15867	188	12	and	and	CCONJ
crl-15867	188	13	posttraining	posttraine	VERB
crl-15867	188	14	evaluation	evaluation	NOUN
crl-15867	188	15	)	)	PUNCT
crl-15867	188	16	for	for	ADP
crl-15867	188	17	each	each	DET
crl-15867	188	18	individual	individual	NOUN
crl-15867	188	19	involved	involve	VERB
crl-15867	188	20	during	during	ADP
crl-15867	188	21	the	the	DET
crl-15867	188	22	fall	fall	NOUN
crl-15867	188	23	2004	2004	NUM
crl-15867	188	24	training	training	NOUN
crl-15867	188	25	cycle	cycle	NOUN
crl-15867	188	26	and	and	CCONJ
crl-15867	188	27	calculated	calculate	VERB
crl-15867	188	28	both	both	CCONJ
crl-15867	188	29	the	the	DET
crl-15867	188	30	total	total	ADJ
crl-15867	188	31	cost	cost	NOUN
crl-15867	188	32	and	and	CCONJ
crl-15867	188	33	cost	cost	NOUN
crl-15867	188	34	per	per	ADP
crl-15867	188	35	hour	hour	NOUN
crl-15867	188	36	of	of	ADP
crl-15867	188	37	training	training	NOUN
crl-15867	188	38	for	for	ADP
crl-15867	188	39	reference	reference	NOUN
crl-15867	188	40	work	work	NOUN
crl-15867	188	41	.	.	PUNCT
crl-15867	189	1	•	•	NUM
crl-15867	189	2	the	the	DET
crl-15867	189	3	cost	cost	NOUN
crl-15867	189	4	of	of	ADP
crl-15867	189	5	scheduling	schedule	VERB
crl-15867	189	6	each	each	DET
crl-15867	189	7	desk	desk	NOUN
crl-15867	189	8	.	.	PUNCT
crl-15867	190	1	finl	finl	PROPN
crl-15867	190	2	tracked	track	VERB
crl-15867	190	3	the	the	DET
crl-15867	190	4	time	time	NOUN
crl-15867	190	5	spent	spend	VERB
crl-15867	190	6	on	on	ADP
crl-15867	190	7	scheduling	schedule	VERB
crl-15867	190	8	each	each	DET
crl-15867	190	9	desk	desk	NOUN
crl-15867	190	10	for	for	ADP
crl-15867	190	11	fall	fall	NOUN
crl-15867	190	12	2004	2004	NUM
crl-15867	190	13	to	to	PART
crl-15867	190	14	determine	determine	VERB
crl-15867	190	15	this	this	DET
crl-15867	190	16	figure	figure	NOUN
crl-15867	190	17	.	.	PUNCT
crl-15867	191	1	•	•	NUM
crl-15867	191	2	the	the	DET
crl-15867	191	3	cost	cost	NOUN
crl-15867	191	4	of	of	ADP
crl-15867	191	5	trading	trading	NOUN
crl-15867	191	6	desk	desk	NOUN
crl-15867	191	7	hours	hour	NOUN
crl-15867	191	8	.	.	PUNCT
crl-15867	192	1	finl	finl	PROPN
crl-15867	192	2	used	use	VERB
crl-15867	192	3	a	a	DET
crl-15867	192	4	sample	sample	NOUN
crl-15867	192	5	two	two	NUM
crl-15867	192	6	-	-	PUNCT
crl-15867	192	7	week	week	NOUN
crl-15867	192	8	period	period	NOUN
crl-15867	192	9	during	during	ADP
crl-15867	192	10	fall	fall	NOUN
crl-15867	192	11	2004	2004	NUM
crl-15867	192	12	to	to	PART
crl-15867	192	13	calculate	calculate	VERB
crl-15867	192	14	this	this	DET
crl-15867	192	15	figure	figure	NOUN
crl-15867	192	16	,	,	PUNCT
crl-15867	192	17	assuming	assume	VERB
crl-15867	192	18	that	that	SCONJ
crl-15867	192	19	each	each	DET
crl-15867	192	20	person	person	NOUN
crl-15867	192	21	on	on	ADP
crl-15867	192	22	the	the	DET
crl-15867	192	23	listserv	listserv	NOUN
crl-15867	192	24	for	for	ADP
crl-15867	192	25	a	a	DET
crl-15867	192	26	particular	particular	ADJ
crl-15867	192	27	site	site	NOUN
crl-15867	192	28	averaged	average	VERB
crl-15867	192	29	one	one	NUM
crl-15867	192	30	minute	minute	NOUN
crl-15867	192	31	on	on	ADP
crl-15867	192	32	each	each	DET
crl-15867	192	33	trade	trade	NOUN
crl-15867	192	34	request	request	NOUN
crl-15867	192	35	(	(	PUNCT
crl-15867	192	36	which	which	PRON
crl-15867	192	37	would	would	AUX
crl-15867	192	38	range	range	VERB
crl-15867	192	39	from	from	ADP
crl-15867	192	40	deleting	delete	VERB
crl-15867	192	41	without	without	ADP
crl-15867	192	42	reading	read	VERB
crl-15867	192	43	to	to	ADP
crl-15867	192	44	checking	check	VERB
crl-15867	192	45	one	one	NUM
crl-15867	192	46	’s	’s	PART
crl-15867	192	47	calendar	calendar	NOUN
crl-15867	192	48	and	and	CCONJ
crl-15867	192	49	responding	respond	VERB
crl-15867	192	50	with	with	ADP
crl-15867	192	51	an	an	DET
crl-15867	192	52	offer	offer	NOUN
crl-15867	192	53	to	to	PART
crl-15867	192	54	trade	trade	VERB
crl-15867	192	55	)	)	PUNCT
crl-15867	192	56	.	.	PUNCT
crl-15867	193	1	•	•	NUM
crl-15867	193	2	the	the	DET
crl-15867	193	3	cost	cost	NOUN
crl-15867	193	4	of	of	ADP
crl-15867	193	5	the	the	DET
crl-15867	193	6	hiring	hire	VERB
crl-15867	193	7	process	process	NOUN
crl-15867	193	8	for	for	ADP
crl-15867	193	9	student	student	NOUN
crl-15867	193	10	and	and	CCONJ
crl-15867	193	11	temporary	temporary	ADJ
crl-15867	193	12	employees	employee	NOUN
crl-15867	193	13	(	(	PUNCT
crl-15867	193	14	who	who	PRON
crl-15867	193	15	were	be	AUX
crl-15867	193	16	hired	hire	VERB
crl-15867	193	17	specifically	specifically	ADV
crl-15867	193	18	for	for	ADP
crl-15867	193	19	reference	reference	NOUN
crl-15867	193	20	work	work	NOUN
crl-15867	193	21	)	)	PUNCT
crl-15867	193	22	.	.	PUNCT
crl-15867	194	1	•	•	NUM
crl-15867	194	2	the	the	DET
crl-15867	194	3	cost	cost	NOUN
crl-15867	194	4	of	of	ADP
crl-15867	194	5	supervising	supervise	VERB
crl-15867	194	6	student	student	NOUN
crl-15867	194	7	employees	employee	NOUN
crl-15867	194	8	.	.	PUNCT
crl-15867	195	1	in	in	ADP
crl-15867	195	2	each	each	DET
crl-15867	195	3	situation	situation	NOUN
crl-15867	195	4	,	,	PUNCT
crl-15867	195	5	finl	finl	NOUN
crl-15867	195	6	determined	determine	VERB
crl-15867	195	7	which	which	PRON
crl-15867	195	8	individuals	individual	NOUN
crl-15867	195	9	were	be	AUX
crl-15867	195	10	involved	involve	VERB
crl-15867	195	11	in	in	ADP
crl-15867	195	12	the	the	DET
crl-15867	195	13	delivery	delivery	NOUN
crl-15867	195	14	of	of	ADP
crl-15867	195	15	each	each	DET
crl-15867	195	16	aspect	aspect	NOUN
crl-15867	195	17	of	of	ADP
crl-15867	195	18	a	a	DET
crl-15867	195	19	service	service	NOUN
crl-15867	195	20	or	or	CCONJ
crl-15867	195	21	support	support	NOUN
crl-15867	195	22	for	for	ADP
crl-15867	195	23	those	those	DET
crl-15867	195	24	services	service	NOUN
crl-15867	195	25	.	.	PUNCT
crl-15867	196	1	the	the	DET
crl-15867	196	2	team	team	NOUN
crl-15867	196	3	then	then	ADV
crl-15867	196	4	calculated	calculate	VERB
crl-15867	196	5	their	their	PRON
crl-15867	196	6	hourly	hourly	ADJ
crl-15867	196	7	salary	salary	NOUN
crl-15867	196	8	or	or	CCONJ
crl-15867	196	9	wage	wage	NOUN
crl-15867	196	10	(	(	PUNCT
crl-15867	196	11	including	include	VERB
crl-15867	196	12	benefits	benefit	NOUN
crl-15867	196	13	for	for	ADP
crl-15867	196	14	permanent	permanent	ADJ
crl-15867	196	15	employees	employee	NOUN
crl-15867	196	16	)	)	PUNCT
crl-15867	196	17	and	and	CCONJ
crl-15867	196	18	averaged	average	VERB
crl-15867	196	19	those	those	DET
crl-15867	196	20	numbers	number	NOUN
crl-15867	196	21	to	to	PART
crl-15867	196	22	create	create	VERB
crl-15867	196	23	an	an	DET
crl-15867	196	24	average	average	ADJ
crl-15867	196	25	cost	cost	NOUN
crl-15867	196	26	per	per	ADP
crl-15867	196	27	hour	hour	NOUN
crl-15867	196	28	of	of	ADP
crl-15867	196	29	staffing	staff	VERB
crl-15867	196	30	particular	particular	ADJ
crl-15867	196	31	sites	site	NOUN
crl-15867	196	32	,	,	PUNCT
crl-15867	196	33	training	training	NOUN
crl-15867	196	34	,	,	PUNCT
crl-15867	196	35	scheduling	scheduling	NOUN
crl-15867	196	36	,	,	PUNCT
crl-15867	196	37	and	and	CCONJ
crl-15867	196	38	so	so	ADV
crl-15867	196	39	on	on	ADV
crl-15867	196	40	.	.	PUNCT
crl-15867	197	1	the	the	DET
crl-15867	197	2	team	team	NOUN
crl-15867	197	3	discussed	discuss	VERB
crl-15867	197	4	overhead	overhead	ADJ
crl-15867	197	5	costs	cost	NOUN
crl-15867	197	6	but	but	CCONJ
crl-15867	197	7	ultimately	ultimately	ADV
crl-15867	197	8	decided	decide	VERB
crl-15867	197	9	not	not	PART
crl-15867	197	10	to	to	PART
crl-15867	197	11	include	include	VERB
crl-15867	197	12	costs	cost	NOUN
crl-15867	197	13	such	such	ADJ
crl-15867	197	14	as	as	ADP
crl-15867	197	15	electric	electric	ADJ
crl-15867	197	16	bills	bill	NOUN
crl-15867	197	17	,	,	PUNCT
crl-15867	197	18	the	the	DET
crl-15867	197	19	cost	cost	NOUN
crl-15867	197	20	(	(	PUNCT
crl-15867	197	21	both	both	CCONJ
crl-15867	197	22	initial	initial	ADJ
crl-15867	197	23	and	and	CCONJ
crl-15867	197	24	refresh	refresh	NOUN
crl-15867	197	25	)	)	PUNCT
crl-15867	197	26	of	of	ADP
crl-15867	197	27	computers	computer	NOUN
crl-15867	197	28	for	for	ADP
crl-15867	197	29	information	information	NOUN
crl-15867	197	30	commons	common	NOUN
crl-15867	197	31	sites	site	NOUN
crl-15867	197	32	,	,	PUNCT
crl-15867	197	33	it	it	PRON
crl-15867	197	34	support	support	VERB
crl-15867	197	35	for	for	ADP
crl-15867	197	36	those	those	DET
crl-15867	197	37	computers	computer	NOUN
crl-15867	197	38	,	,	PUNCT
crl-15867	197	39	the	the	DET
crl-15867	197	40	cost	cost	NOUN
crl-15867	197	41	of	of	ADP
crl-15867	197	42	server	server	NOUN
crl-15867	197	43	space	space	NOUN
crl-15867	197	44	,	,	PUNCT
crl-15867	197	45	heating	heating	NOUN
crl-15867	197	46	and	and	CCONJ
crl-15867	197	47	cooling	cool	VERB
crl-15867	197	48	costs	cost	NOUN
crl-15867	197	49	for	for	ADP
crl-15867	197	50	the	the	DET
crl-15867	197	51	areas	area	NOUN
crl-15867	197	52	,	,	PUNCT
crl-15867	197	53	and	and	CCONJ
crl-15867	197	54	similar	similar	ADJ
crl-15867	197	55	items	item	NOUN
crl-15867	197	56	.	.	PUNCT
crl-15867	198	1	the	the	DET
crl-15867	198	2	team	team	NOUN
crl-15867	198	3	reasoned	reason	VERB
crl-15867	198	4	that	that	SCONJ
crl-15867	198	5	since	since	SCONJ
crl-15867	198	6	the	the	DET
crl-15867	198	7	library	library	NOUN
crl-15867	198	8	was	be	AUX
crl-15867	198	9	not	not	PART
crl-15867	198	10	going	go	VERB
crl-15867	198	11	to	to	PART
crl-15867	198	12	close	close	VERB
crl-15867	198	13	any	any	PRON
crl-15867	198	14	of	of	ADP
crl-15867	198	15	the	the	DET
crl-15867	198	16	public	public	ADJ
crl-15867	198	17	sites	site	NOUN
crl-15867	198	18	,	,	PUNCT
crl-15867	198	19	those	those	DET
crl-15867	198	20	costs	cost	NOUN
crl-15867	198	21	would	would	AUX
crl-15867	198	22	be	be	AUX
crl-15867	198	23	ongoing	ongoing	ADJ
crl-15867	198	24	;	;	PUNCT
crl-15867	198	25	and	and	CCONJ
crl-15867	198	26	that	that	SCONJ
crl-15867	198	27	,	,	PUNCT
crl-15867	198	28	while	while	SCONJ
crl-15867	198	29	there	there	PRON
crl-15867	198	30	was	be	VERB
crl-15867	198	31	some	some	DET
crl-15867	198	32	added	add	VERB
crl-15867	198	33	cost	cost	NOUN
crl-15867	198	34	to	to	ADP
crl-15867	198	35	providing	provide	VERB
crl-15867	198	36	and	and	CCONJ
crl-15867	198	37	maintaining	maintain	VERB
crl-15867	198	38	computers	computer	NOUN
crl-15867	198	39	for	for	ADP
crl-15867	198	40	reference	reference	NOUN
crl-15867	198	41	staff	staff	NOUN
crl-15867	198	42	,	,	PUNCT
crl-15867	198	43	the	the	DET
crl-15867	198	44	number	number	NOUN
crl-15867	198	45	of	of	ADP
crl-15867	198	46	those	those	DET
crl-15867	198	47	computers	computer	NOUN
crl-15867	198	48	was	be	AUX
crl-15867	198	49	so	so	ADV
crl-15867	198	50	small	small	ADJ
crl-15867	198	51	compared	compare	VERB
crl-15867	198	52	to	to	ADP
crl-15867	198	53	the	the	DET
crl-15867	198	54	hundreds	hundred	NOUN
crl-15867	198	55	of	of	ADP
crl-15867	198	56	public	public	ADJ
crl-15867	198	57	computers	computer	NOUN
crl-15867	198	58	that	that	PRON
crl-15867	198	59	knowing	know	VERB
crl-15867	198	60	that	that	SCONJ
crl-15867	198	61	particular	particular	ADJ
crl-15867	198	62	cost	cost	NOUN
crl-15867	198	63	would	would	AUX
crl-15867	198	64	not	not	PART
crl-15867	198	65	impact	impact	VERB
crl-15867	198	66	the	the	DET
crl-15867	198	67	large	large	ADJ
crl-15867	198	68	cost	cost	NOUN
crl-15867	198	69	-	-	PUNCT
crl-15867	198	70	effectiveness	effectiveness	NOUN
crl-15867	198	71	picture	picture	NOUN
crl-15867	198	72	.	.	PUNCT
crl-15867	199	1	the	the	DET
crl-15867	199	2	team	team	NOUN
crl-15867	199	3	acknowledged	acknowledge	VERB
crl-15867	199	4	that	that	SCONJ
crl-15867	199	5	,	,	PUNCT
crl-15867	199	6	by	by	ADP
crl-15867	199	7	not	not	PART
crl-15867	199	8	including	include	VERB
crl-15867	199	9	these	these	DET
crl-15867	199	10	costs	cost	NOUN
crl-15867	199	11	,	,	PUNCT
crl-15867	199	12	it	it	PRON
crl-15867	199	13	did	do	AUX
crl-15867	199	14	not	not	PART
crl-15867	199	15	discover	discover	VERB
crl-15867	199	16	the	the	DET
crl-15867	199	17	full	full	ADJ
crl-15867	199	18	cost	cost	NOUN
crl-15867	199	19	of	of	ADP
crl-15867	199	20	providing	provide	VERB
crl-15867	199	21	services	service	NOUN
crl-15867	199	22	;	;	PUNCT
crl-15867	199	23	rather	rather	ADV
crl-15867	199	24	,	,	PUNCT
crl-15867	199	25	it	it	PRON
crl-15867	199	26	learned	learn	VERB
crl-15867	199	27	the	the	DET
crl-15867	199	28	cost	cost	NOUN
crl-15867	199	29	of	of	ADP
crl-15867	199	30	staffing	staff	VERB
crl-15867	199	31	the	the	DET
crl-15867	199	32	physical	physical	ADJ
crl-15867	199	33	and	and	CCONJ
crl-15867	199	34	virtual	virtual	ADJ
crl-15867	199	35	reference	reference	NOUN
crl-15867	199	36	sites	site	NOUN
crl-15867	199	37	.	.	PUNCT
crl-15867	200	1	(	(	PUNCT
crl-15867	200	2	see	see	VERB
crl-15867	200	3	appendix	appendix	NOUN
crl-15867	200	4	c	c	NOUN
crl-15867	200	5	for	for	ADP
crl-15867	200	6	a	a	DET
crl-15867	200	7	chart	chart	NOUN
crl-15867	200	8	of	of	ADP
crl-15867	200	9	the	the	DET
crl-15867	200	10	cost	cost	NOUN
crl-15867	200	11	data	datum	NOUN
crl-15867	200	12	collected	collect	VERB
crl-15867	200	13	.	.	PUNCT
crl-15867	200	14	)	)	PUNCT
crl-15867	201	1	it	it	PRON
crl-15867	201	2	quickly	quickly	ADV
crl-15867	201	3	became	become	VERB
crl-15867	201	4	apparent	apparent	ADJ
crl-15867	201	5	that	that	SCONJ
crl-15867	201	6	the	the	DET
crl-15867	201	7	largest	large	ADJ
crl-15867	201	8	single	single	ADJ
crl-15867	201	9	cost	cost	NOUN
crl-15867	201	10	of	of	ADP
crl-15867	201	11	staffing	staffing	NOUN
crl-15867	201	12	service	service	NOUN
crl-15867	201	13	sites	site	NOUN
crl-15867	201	14	was	be	AUX
crl-15867	201	15	the	the	DET
crl-15867	201	16	salaries	salary	NOUN
crl-15867	201	17	of	of	ADP
crl-15867	201	18	the	the	DET
crl-15867	201	19	permanent	permanent	ADJ
crl-15867	201	20	employees	employee	NOUN
crl-15867	201	21	deployed	deploy	VERB
crl-15867	201	22	to	to	PART
crl-15867	201	23	provide	provide	VERB
crl-15867	201	24	service	service	NOUN
crl-15867	201	25	at	at	ADP
crl-15867	201	26	each	each	DET
crl-15867	201	27	site	site	NOUN
crl-15867	201	28	.	.	PUNCT
crl-15867	202	1	this	this	PRON
crl-15867	202	2	was	be	AUX
crl-15867	202	3	intuitively	intuitively	ADV
crl-15867	202	4	obvious	obvious	ADJ
crl-15867	202	5	in	in	ADP
crl-15867	202	6	retrospect	retrospect	ADJ
crl-15867	202	7	,	,	PUNCT
crl-15867	202	8	but	but	CCONJ
crl-15867	202	9	now	now	ADV
crl-15867	202	10	data	datum	NOUN
crl-15867	202	11	were	be	AUX
crl-15867	202	12	available	available	ADJ
crl-15867	202	13	to	to	PART
crl-15867	202	14	demonstrate	demonstrate	VERB
crl-15867	202	15	it	it	PRON
crl-15867	202	16	.	.	PUNCT
crl-15867	203	1	clearly	clearly	ADV
crl-15867	203	2	,	,	PUNCT
crl-15867	203	3	the	the	DET
crl-15867	203	4	only	only	ADJ
crl-15867	203	5	way	way	NOUN
crl-15867	203	6	to	to	PART
crl-15867	203	7	save	save	VERB
crl-15867	203	8	significant	significant	ADJ
crl-15867	203	9	amounts	amount	NOUN
crl-15867	203	10	of	of	ADP
crl-15867	203	11	money	money	NOUN
crl-15867	203	12	on	on	ADP
crl-15867	203	13	reference	reference	NOUN
crl-15867	203	14	services	service	NOUN
crl-15867	203	15	without	without	ADP
crl-15867	203	16	closing	close	VERB
crl-15867	203	17	an	an	DET
crl-15867	203	18	entire	entire	ADJ
crl-15867	203	19	library	library	NOUN
crl-15867	203	20	was	be	AUX
crl-15867	203	21	to	to	PART
crl-15867	203	22	reduce	reduce	VERB
crl-15867	203	23	reliance	reliance	NOUN
crl-15867	203	24	on	on	ADP
crl-15867	203	25	subject	subject	ADJ
crl-15867	203	26	specialist	specialist	NOUN
crl-15867	203	27	librarians	librarian	NOUN
crl-15867	203	28	at	at	ADP
crl-15867	203	29	service	service	NOUN
crl-15867	203	30	sites	site	NOUN
crl-15867	203	31	,	,	PUNCT
crl-15867	203	32	who	who	PRON
crl-15867	203	33	,	,	PUNCT
crl-15867	203	34	no	no	DET
crl-15867	203	35	ma	ma	NOUN
crl-15867	203	36	er	er	INTJ
crl-15867	203	37	how	how	SCONJ
crl-15867	203	38	senior	senior	ADJ
crl-15867	203	39	they	they	PRON
crl-15867	203	40	may	may	AUX
crl-15867	203	41	be	be	AUX
crl-15867	203	42	,	,	PUNCT
crl-15867	203	43	are	be	AUX
crl-15867	203	44	higher	higher	ADV
crl-15867	203	45	paid	pay	VERB
crl-15867	203	46	than	than	ADP
crl-15867	203	47	paraprofessionals	paraprofessional	NOUN
crl-15867	203	48	.	.	PUNCT
crl-15867	204	1	fortunately	fortunately	ADV
crl-15867	204	2	,	,	PUNCT
crl-15867	204	3	as	as	SCONJ
crl-15867	204	4	noted	note	VERB
crl-15867	204	5	earlier	early	ADV
crl-15867	204	6	,	,	PUNCT
crl-15867	204	7	such	such	DET
crl-15867	204	8	a	a	DET
crl-15867	204	9	change	change	NOUN
crl-15867	204	10	was	be	AUX
crl-15867	204	11	also	also	ADV
crl-15867	204	12	supported	support	VERB
crl-15867	204	13	by	by	ADP
crl-15867	204	14	the	the	DET
crl-15867	204	15	question	question	NOUN
crl-15867	204	16	-	-	PUNCT
crl-15867	204	17	logging	log	VERB
crl-15867	204	18	data	datum	NOUN
crl-15867	204	19	.	.	PUNCT
crl-15867	205	1	implementing	implement	VERB
crl-15867	205	2	changes	change	NOUN
crl-15867	205	3	service	service	NOUN
crl-15867	205	4	and	and	CCONJ
crl-15867	205	5	staffing	staffing	NOUN
crl-15867	205	6	model	model	NOUN
crl-15867	205	7	as	as	ADP
crl-15867	205	8	finl	finl	NOUN
crl-15867	205	9	was	be	AUX
crl-15867	205	10	collecting	collect	VERB
crl-15867	205	11	data	datum	NOUN
crl-15867	205	12	,	,	PUNCT
crl-15867	205	13	they	they	PRON
crl-15867	205	14	were	be	AUX
crl-15867	205	15	shared	share	VERB
crl-15867	205	16	widely	widely	ADV
crl-15867	205	17	with	with	ADP
crl-15867	205	18	the	the	DET
crl-15867	205	19	library	library	NOUN
crl-15867	205	20	.	.	PUNCT
crl-15867	206	1	throughout	throughout	ADP
crl-15867	206	2	the	the	DET
crl-15867	206	3	process	process	NOUN
crl-15867	206	4	,	,	PUNCT
crl-15867	206	5	the	the	DET
crl-15867	206	6	team	team	NOUN
crl-15867	206	7	regularly	regularly	ADV
crl-15867	206	8	reported	report	VERB
crl-15867	206	9	findings	finding	NOUN
crl-15867	206	10	and	and	CCONJ
crl-15867	206	11	results	result	NOUN
crl-15867	206	12	of	of	ADP
crl-15867	206	13	discussions	discussion	NOUN
crl-15867	206	14	.	.	PUNCT
crl-15867	207	1	in	in	ADP
crl-15867	207	2	both	both	CCONJ
crl-15867	207	3	the	the	DET
crl-15867	207	4	science	science	NOUN
crl-15867	207	5	-	-	PUNCT
crl-15867	207	6	engineering	engineering	NOUN
crl-15867	207	7	library	library	NOUN
crl-15867	207	8	and	and	CCONJ
crl-15867	207	9	the	the	DET
crl-15867	207	10	fine	fine	ADJ
crl-15867	207	11	arts	art	NOUN
crl-15867	207	12	library	library	NOUN
crl-15867	207	13	,	,	PUNCT
crl-15867	207	14	circulation	circulation	NOUN
crl-15867	207	15	desks	desk	NOUN
crl-15867	207	16	and	and	CCONJ
crl-15867	207	17	reference	reference	NOUN
crl-15867	207	18	desks	desk	NOUN
crl-15867	207	19	stood	stand	VERB
crl-15867	207	20	virtually	virtually	ADV
crl-15867	207	21	side	side	ADJ
crl-15867	207	22	by	by	ADP
crl-15867	207	23	side	side	NOUN
crl-15867	207	24	.	.	PUNCT
crl-15867	208	1	as	as	SCONJ
crl-15867	208	2	noted	note	VERB
crl-15867	208	3	above	above	ADV
crl-15867	208	4	,	,	PUNCT
crl-15867	208	5	demand	demand	NOUN
crl-15867	208	6	for	for	ADP
crl-15867	208	7	reference	reference	NOUN
crl-15867	208	8	service	service	NOUN
crl-15867	208	9	had	have	AUX
crl-15867	208	10	been	be	AUX
crl-15867	208	11	dropping	drop	VERB
crl-15867	208	12	steadily	steadily	ADV
crl-15867	208	13	at	at	ADP
crl-15867	208	14	these	these	DET
crl-15867	208	15	sites	site	NOUN
crl-15867	208	16	over	over	ADP
crl-15867	208	17	the	the	DET
crl-15867	208	18	years	year	NOUN
crl-15867	208	19	,	,	PUNCT
crl-15867	208	20	and	and	CCONJ
crl-15867	208	21	circulation	circulation	NOUN
crl-15867	208	22	had	have	AUX
crl-15867	208	23	been	be	AUX
crl-15867	208	24	declining	decline	VERB
crl-15867	208	25	as	as	ADV
crl-15867	208	26	well	well	ADV
crl-15867	208	27	.	.	PUNCT
crl-15867	209	1	the	the	DET
crl-15867	209	2	implementation	implementation	NOUN
crl-15867	209	3	of	of	ADP
crl-15867	209	4	self	self	NOUN
crl-15867	209	5	-	-	PUNCT
crl-15867	209	6	checkout	checkout	NOUN
crl-15867	209	7	at	at	ADP
crl-15867	209	8	these	these	DET
crl-15867	209	9	and	and	CCONJ
crl-15867	209	10	other	other	ADJ
crl-15867	209	11	sites	site	NOUN
crl-15867	209	12	further	far	ADV
crl-15867	209	13	decreased	decrease	VERB
crl-15867	209	14	the	the	DET
crl-15867	209	15	work	work	NOUN
crl-15867	209	16	of	of	ADP
crl-15867	209	17	the	the	DET
crl-15867	209	18	paraprofessionals	paraprofessional	NOUN
crl-15867	209	19	at	at	ADP
crl-15867	209	20	circulation	circulation	NOUN
crl-15867	209	21	desks	desk	NOUN
crl-15867	209	22	.	.	PUNCT
crl-15867	210	1	finding	find	VERB
crl-15867	210	2	information	information	NOUN
crl-15867	210	3	in	in	ADP
crl-15867	210	4	a	a	DET
crl-15867	210	5	new	new	ADJ
crl-15867	210	6	landscape	landscape	NOUN
crl-15867	210	7	257	257	NUM
crl-15867	210	8	finl	finl	NOUN
crl-15867	210	9	decided	decide	VERB
crl-15867	210	10	to	to	PART
crl-15867	210	11	pilot	pilot	VERB
crl-15867	210	12	a	a	DET
crl-15867	210	13	new	new	ADJ
crl-15867	210	14	service	service	NOUN
crl-15867	210	15	model	model	NOUN
crl-15867	210	16	by	by	ADP
crl-15867	210	17	combining	combine	VERB
crl-15867	210	18	the	the	DET
crl-15867	210	19	reference	reference	NOUN
crl-15867	210	20	and	and	CCONJ
crl-15867	210	21	circulation	circulation	NOUN
crl-15867	210	22	desks	desk	NOUN
crl-15867	210	23	at	at	ADP
crl-15867	210	24	the	the	DET
crl-15867	210	25	science	science	NOUN
crl-15867	210	26	-	-	PUNCT
crl-15867	210	27	engineering	engineering	NOUN
crl-15867	210	28	and	and	CCONJ
crl-15867	210	29	fine	fine	ADJ
crl-15867	210	30	arts	art	NOUN
crl-15867	210	31	libraries	library	NOUN
crl-15867	210	32	and	and	CCONJ
crl-15867	210	33	a	a	DET
crl-15867	210	34	new	new	ADJ
crl-15867	210	35	staffing	staffing	NOUN
crl-15867	210	36	model	model	NOUN
crl-15867	210	37	that	that	PRON
crl-15867	210	38	put	put	VERB
crl-15867	210	39	circulation	circulation	NOUN
crl-15867	210	40	staff	staff	NOUN
crl-15867	210	41	on	on	ADP
crl-15867	210	42	the	the	DET
crl-15867	210	43	newly	newly	ADV
crl-15867	210	44	combined	combine	VERB
crl-15867	210	45	desks	desk	NOUN
crl-15867	210	46	.	.	PUNCT
crl-15867	211	1	circulation	circulation	NOUN
crl-15867	211	2	staff	staff	NOUN
crl-15867	211	3	who	who	PRON
crl-15867	211	4	were	be	AUX
crl-15867	211	5	identified	identify	VERB
crl-15867	211	6	for	for	ADP
crl-15867	211	7	the	the	DET
crl-15867	211	8	pilot	pilot	NOUN
crl-15867	211	9	were	be	AUX
crl-15867	211	10	given	give	VERB
crl-15867	211	11	training	training	NOUN
crl-15867	211	12	for	for	ADP
crl-15867	211	13	the	the	DET
crl-15867	211	14	specialized	specialized	ADJ
crl-15867	211	15	reference	reference	NOUN
crl-15867	211	16	skills	skill	NOUN
crl-15867	211	17	required	require	VERB
crl-15867	211	18	in	in	ADP
crl-15867	211	19	the	the	DET
crl-15867	211	20	scienceengineering	scienceengineering	NOUN
crl-15867	211	21	and	and	CCONJ
crl-15867	211	22	fine	fine	ADJ
crl-15867	211	23	arts	art	NOUN
crl-15867	211	24	libraries	library	NOUN
crl-15867	211	25	.	.	PUNCT
crl-15867	212	1	while	while	SCONJ
crl-15867	212	2	this	this	DET
crl-15867	212	3	training	training	NOUN
crl-15867	212	4	was	be	AUX
crl-15867	212	5	underway	underway	ADJ
crl-15867	212	6	,	,	PUNCT
crl-15867	212	7	they	they	PRON
crl-15867	212	8	also	also	ADV
crl-15867	212	9	shadowed	shadow	VERB
crl-15867	212	10	librarians	librarian	NOUN
crl-15867	212	11	at	at	ADP
crl-15867	212	12	the	the	DET
crl-15867	212	13	respective	respective	ADJ
crl-15867	212	14	reference	reference	NOUN
crl-15867	212	15	desks	desk	NOUN
crl-15867	212	16	.	.	PUNCT
crl-15867	213	1	librarians	librarian	NOUN
crl-15867	213	2	also	also	ADV
crl-15867	213	3	observed	observe	VERB
crl-15867	213	4	the	the	DET
crl-15867	213	5	service	service	NOUN
crl-15867	213	6	providers	provider	NOUN
crl-15867	213	7	during	during	ADP
crl-15867	213	8	customer	customer	NOUN
crl-15867	213	9	interaction	interaction	NOUN
crl-15867	213	10	three	three	NUM
crl-15867	213	11	times	time	NOUN
crl-15867	213	12	in	in	ADP
crl-15867	213	13	a	a	DET
crl-15867	213	14	one	one	NUM
crl-15867	213	15	-	-	PUNCT
crl-15867	213	16	year	year	NOUN
crl-15867	213	17	period	period	NOUN
crl-15867	213	18	.	.	PUNCT
crl-15867	214	1	observing	observe	VERB
crl-15867	214	2	desk	desk	NOUN
crl-15867	214	3	staff	staff	NOUN
crl-15867	214	4	was	be	AUX
crl-15867	214	5	new	new	ADJ
crl-15867	214	6	and	and	CCONJ
crl-15867	214	7	brought	bring	VERB
crl-15867	214	8	anxiety	anxiety	NOUN
crl-15867	214	9	for	for	ADP
crl-15867	214	10	many	many	ADJ
crl-15867	214	11	,	,	PUNCT
crl-15867	214	12	but	but	CCONJ
crl-15867	214	13	over	over	ADP
crl-15867	214	14	time	time	NOUN
crl-15867	214	15	both	both	CCONJ
crl-15867	214	16	the	the	DET
crl-15867	214	17	librarians	librarian	NOUN
crl-15867	214	18	and	and	CCONJ
crl-15867	214	19	staff	staff	NOUN
crl-15867	214	20	grew	grow	VERB
crl-15867	214	21	to	to	PART
crl-15867	214	22	appreciate	appreciate	VERB
crl-15867	214	23	the	the	DET
crl-15867	214	24	process	process	NOUN
crl-15867	214	25	,	,	PUNCT
crl-15867	214	26	which	which	PRON
crl-15867	214	27	was	be	AUX
crl-15867	214	28	in	in	ADP
crl-15867	214	29	place	place	NOUN
crl-15867	214	30	to	to	PART
crl-15867	214	31	support	support	VERB
crl-15867	214	32	further	far	ADV
crl-15867	214	33	learning	learn	VERB
crl-15867	214	34	for	for	ADP
crl-15867	214	35	desk	desk	NOUN
crl-15867	214	36	staff	staff	NOUN
crl-15867	214	37	—	—	PUNCT
crl-15867	214	38	the	the	DET
crl-15867	214	39	observations	observation	NOUN
crl-15867	214	40	were	be	AUX
crl-15867	214	41	not	not	PART
crl-15867	214	42	meant	mean	VERB
crl-15867	214	43	to	to	PART
crl-15867	214	44	be	be	AUX
crl-15867	214	45	punitive	punitive	ADJ
crl-15867	214	46	.	.	PUNCT
crl-15867	215	1	when	when	SCONJ
crl-15867	215	2	the	the	DET
crl-15867	215	3	training	training	NOUN
crl-15867	215	4	was	be	AUX
crl-15867	215	5	completed	complete	VERB
crl-15867	215	6	(	(	PUNCT
crl-15867	215	7	approximately	approximately	ADV
crl-15867	215	8	two	two	NUM
crl-15867	215	9	months	month	NOUN
crl-15867	215	10	into	into	ADP
crl-15867	215	11	the	the	DET
crl-15867	215	12	fall	fall	NOUN
crl-15867	215	13	2004	2004	NUM
crl-15867	215	14	semester	semester	NOUN
crl-15867	215	15	)	)	PUNCT
crl-15867	215	16	,	,	PUNCT
crl-15867	215	17	one	one	NUM
crl-15867	215	18	of	of	ADP
crl-15867	215	19	the	the	DET
crl-15867	215	20	two	two	NUM
crl-15867	215	21	service	service	NOUN
crl-15867	215	22	desks	desk	NOUN
crl-15867	215	23	at	at	ADP
crl-15867	215	24	each	each	DET
crl-15867	215	25	site	site	NOUN
crl-15867	215	26	was	be	AUX
crl-15867	215	27	closed	close	VERB
crl-15867	215	28	.	.	PUNCT
crl-15867	216	1	in	in	ADP
crl-15867	216	2	the	the	DET
crl-15867	216	3	main	main	ADJ
crl-15867	216	4	library	library	NOUN
crl-15867	216	5	information	information	NOUN
crl-15867	216	6	commons	common	NOUN
crl-15867	216	7	,	,	PUNCT
crl-15867	216	8	the	the	DET
crl-15867	216	9	situation	situation	NOUN
crl-15867	216	10	was	be	AUX
crl-15867	216	11	different	different	ADJ
crl-15867	216	12	.	.	PUNCT
crl-15867	217	1	the	the	DET
crl-15867	217	2	circulation	circulation	NOUN
crl-15867	217	3	desk	desk	NOUN
crl-15867	217	4	and	and	CCONJ
crl-15867	217	5	the	the	DET
crl-15867	217	6	reference	reference	NOUN
crl-15867	217	7	desk	desk	NOUN
crl-15867	217	8	were	be	AUX
crl-15867	217	9	on	on	ADP
crl-15867	217	10	different	different	ADJ
crl-15867	217	11	floors	floor	NOUN
crl-15867	217	12	,	,	PUNCT
crl-15867	217	13	so	so	ADV
crl-15867	217	14	offering	offer	VERB
crl-15867	217	15	both	both	DET
crl-15867	217	16	services	service	NOUN
crl-15867	217	17	from	from	ADP
crl-15867	217	18	a	a	DET
crl-15867	217	19	single	single	ADJ
crl-15867	217	20	desk	desk	NOUN
crl-15867	217	21	was	be	AUX
crl-15867	217	22	not	not	PART
crl-15867	217	23	feasible	feasible	ADJ
crl-15867	217	24	.	.	PUNCT
crl-15867	218	1	the	the	DET
crl-15867	218	2	information	information	NOUN
crl-15867	218	3	commons	common	NOUN
crl-15867	218	4	,	,	PUNCT
crl-15867	218	5	however	however	ADV
crl-15867	218	6	,	,	PUNCT
crl-15867	218	7	was	be	AUX
crl-15867	218	8	the	the	DET
crl-15867	218	9	busiest	busy	ADJ
crl-15867	218	10	of	of	ADP
crl-15867	218	11	all	all	DET
crl-15867	218	12	the	the	DET
crl-15867	218	13	sites	site	NOUN
crl-15867	218	14	and	and	CCONJ
crl-15867	218	15	had	have	AUX
crl-15867	218	16	always	always	ADV
crl-15867	218	17	had	have	VERB
crl-15867	218	18	a	a	DET
crl-15867	218	19	mix	mix	NOUN
crl-15867	218	20	of	of	ADP
crl-15867	218	21	librarians	librarian	NOUN
crl-15867	218	22	and	and	CCONJ
crl-15867	218	23	paraprofessionals	paraprofessional	NOUN
crl-15867	218	24	providing	provide	VERB
crl-15867	218	25	service	service	NOUN
crl-15867	218	26	.	.	PUNCT
crl-15867	219	1	furthermore	furthermore	ADV
crl-15867	219	2	,	,	PUNCT
crl-15867	219	3	the	the	DET
crl-15867	219	4	overnight	overnight	ADJ
crl-15867	219	5	hours	hour	NOUN
crl-15867	219	6	(	(	PUNCT
crl-15867	219	7	extended	extended	ADJ
crl-15867	219	8	hours	hour	NOUN
crl-15867	219	9	)	)	PUNCT
crl-15867	219	10	were	be	AUX
crl-15867	219	11	staffed	staff	VERB
crl-15867	219	12	entirely	entirely	ADV
crl-15867	219	13	by	by	ADP
crl-15867	219	14	paraprofessionals	paraprofessional	NOUN
crl-15867	219	15	hired	hire	VERB
crl-15867	219	16	especially	especially	ADV
crl-15867	219	17	to	to	PART
crl-15867	219	18	cover	cover	VERB
crl-15867	219	19	those	those	DET
crl-15867	219	20	hours	hour	NOUN
crl-15867	219	21	.	.	PUNCT
crl-15867	220	1	finl	finl	PROPN
crl-15867	220	2	speculated	speculate	VERB
crl-15867	220	3	that	that	SCONJ
crl-15867	220	4	,	,	PUNCT
crl-15867	220	5	if	if	SCONJ
crl-15867	220	6	the	the	DET
crl-15867	220	7	extended	extended	ADJ
crl-15867	220	8	hours	hour	NOUN
crl-15867	220	9	staff	staff	NOUN
crl-15867	220	10	were	be	AUX
crl-15867	220	11	expanded	expand	VERB
crl-15867	220	12	,	,	PUNCT
crl-15867	220	13	they	they	PRON
crl-15867	220	14	could	could	AUX
crl-15867	220	15	cover	cover	VERB
crl-15867	220	16	not	not	PART
crl-15867	220	17	only	only	ADV
crl-15867	220	18	the	the	DET
crl-15867	220	19	“	"	PUNCT
crl-15867	220	20	graveyard	graveyard	NOUN
crl-15867	220	21	shi	shi	NOUN
crl-15867	220	22	,	,	PUNCT
crl-15867	220	23	”	"	PUNCT
crl-15867	220	24	but	but	CCONJ
crl-15867	220	25	evening	evening	NOUN
crl-15867	220	26	and	and	CCONJ
crl-15867	220	27	weekend	weekend	NOUN
crl-15867	220	28	hours	hour	NOUN
crl-15867	220	29	as	as	ADV
crl-15867	220	30	well	well	ADV
crl-15867	220	31	.	.	PUNCT
crl-15867	221	1	thus	thus	ADV
crl-15867	221	2	finl	finl	NOUN
crl-15867	221	3	sought	seek	VERB
crl-15867	221	4	and	and	CCONJ
crl-15867	221	5	obtained	obtain	VERB
crl-15867	221	6	funds	fund	NOUN
crl-15867	221	7	from	from	ADP
crl-15867	221	8	the	the	DET
crl-15867	221	9	library	library	NOUN
crl-15867	221	10	to	to	PART
crl-15867	221	11	hire	hire	VERB
crl-15867	221	12	four	four	NUM
crl-15867	221	13	temporary	temporary	ADJ
crl-15867	221	14	half	half	ADJ
crl-15867	221	15	-	-	PUNCT
crl-15867	221	16	time	time	NOUN
crl-15867	221	17	paraprofessionals	paraprofessional	NOUN
crl-15867	221	18	.	.	PUNCT
crl-15867	222	1	beginning	begin	VERB
crl-15867	222	2	in	in	ADP
crl-15867	222	3	the	the	DET
crl-15867	222	4	middle	middle	NOUN
crl-15867	222	5	of	of	ADP
crl-15867	222	6	the	the	DET
crl-15867	222	7	fall	fall	NOUN
crl-15867	222	8	2004	2004	NUM
crl-15867	222	9	semester	semester	NOUN
crl-15867	222	10	,	,	PUNCT
crl-15867	222	11	the	the	DET
crl-15867	222	12	information	information	NOUN
crl-15867	222	13	commons	common	NOUN
crl-15867	222	14	help	help	VERB
crl-15867	222	15	desk	desk	NOUN
crl-15867	222	16	was	be	AUX
crl-15867	222	17	staffed	staff	VERB
crl-15867	222	18	by	by	ADP
crl-15867	222	19	a	a	DET
crl-15867	222	20	small	small	ADJ
crl-15867	222	21	cadre	cadre	NOUN
crl-15867	222	22	of	of	ADP
crl-15867	222	23	eight	eight	NUM
crl-15867	222	24	librarians	librarian	NOUN
crl-15867	222	25	from	from	ADP
crl-15867	222	26	9:00	9:00	NUM
crl-15867	222	27	a.m.	a.m.	NOUN
crl-15867	222	28	to	to	ADP
crl-15867	222	29	6:00	6:00	NUM
crl-15867	222	30	p.m.	p.m.	NOUN
crl-15867	222	31	monday	monday	PROPN
crl-15867	222	32	–	–	PUNCT
crl-15867	222	33	friday	friday	PROPN
crl-15867	222	34	.	.	PUNCT
crl-15867	223	1	the	the	DET
crl-15867	223	2	small	small	ADJ
crl-15867	223	3	group	group	NOUN
crl-15867	223	4	would	would	AUX
crl-15867	223	5	allow	allow	VERB
crl-15867	223	6	these	these	DET
crl-15867	223	7	individuals	individual	NOUN
crl-15867	223	8	to	to	PART
crl-15867	223	9	have	have	VERB
crl-15867	223	10	enough	enough	ADJ
crl-15867	223	11	hours	hour	NOUN
crl-15867	223	12	to	to	PART
crl-15867	223	13	continually	continually	ADV
crl-15867	223	14	build	build	VERB
crl-15867	223	15	and	and	CCONJ
crl-15867	223	16	maintain	maintain	VERB
crl-15867	223	17	skills	skill	NOUN
crl-15867	223	18	,	,	PUNCT
crl-15867	223	19	as	as	ADV
crl-15867	223	20	well	well	ADV
crl-15867	223	21	as	as	ADP
crl-15867	223	22	allowing	allow	VERB
crl-15867	223	23	the	the	DET
crl-15867	223	24	members	member	NOUN
crl-15867	223	25	of	of	ADP
crl-15867	223	26	the	the	DET
crl-15867	223	27	group	group	NOUN
crl-15867	223	28	to	to	PART
crl-15867	223	29	have	have	VERB
crl-15867	223	30	a	a	DET
crl-15867	223	31	set	set	VERB
crl-15867	223	32	schedule	schedule	NOUN
crl-15867	223	33	each	each	DET
crl-15867	223	34	week	week	NOUN
crl-15867	223	35	.	.	PUNCT
crl-15867	224	1	permanent	permanent	ADJ
crl-15867	224	2	paraprofessionals	paraprofessional	NOUN
crl-15867	224	3	covered	cover	VERB
crl-15867	224	4	all	all	DET
crl-15867	224	5	other	other	ADJ
crl-15867	224	6	hours	hour	NOUN
crl-15867	224	7	.	.	PUNCT
crl-15867	225	1	referral	referral	ADJ
crl-15867	225	2	system	system	NOUN
crl-15867	225	3	to	to	PART
crl-15867	225	4	support	support	VERB
crl-15867	225	5	those	those	PRON
crl-15867	225	6	now	now	ADV
crl-15867	225	7	working	work	VERB
crl-15867	225	8	on	on	ADP
crl-15867	225	9	the	the	DET
crl-15867	225	10	service	service	NOUN
crl-15867	225	11	desks	desk	NOUN
crl-15867	225	12	and	and	CCONJ
crl-15867	225	13	to	to	PART
crl-15867	225	14	provide	provide	VERB
crl-15867	225	15	some	some	DET
crl-15867	225	16	help	help	NOUN
crl-15867	225	17	for	for	ADP
crl-15867	225	18	those	those	DET
crl-15867	225	19	few	few	ADJ
crl-15867	225	20	questions	question	NOUN
crl-15867	225	21	that	that	PRON
crl-15867	225	22	required	require	VERB
crl-15867	225	23	a	a	DET
crl-15867	225	24	subject	subject	ADJ
crl-15867	225	25	specialist	specialist	NOUN
crl-15867	225	26	,	,	PUNCT
crl-15867	225	27	an	an	DET
crl-15867	225	28	upgraded	upgrade	VERB
crl-15867	225	29	referral	referral	ADJ
crl-15867	225	30	procedure	procedure	NOUN
crl-15867	225	31	was	be	AUX
crl-15867	225	32	also	also	ADV
crl-15867	225	33	introduced	introduce	VERB
crl-15867	225	34	.	.	PUNCT
crl-15867	226	1	in	in	ADP
crl-15867	226	2	the	the	DET
crl-15867	226	3	past	past	NOUN
crl-15867	226	4	,	,	PUNCT
crl-15867	226	5	if	if	SCONJ
crl-15867	226	6	reference	reference	NOUN
crl-15867	226	7	staff	staff	NOUN
crl-15867	226	8	could	could	AUX
crl-15867	226	9	not	not	PART
crl-15867	226	10	answer	answer	VERB
crl-15867	226	11	a	a	DET
crl-15867	226	12	subject	subject	NOUN
crl-15867	226	13	-	-	PUNCT
crl-15867	226	14	related	relate	VERB
crl-15867	226	15	question	question	NOUN
crl-15867	226	16	,	,	PUNCT
crl-15867	226	17	there	there	PRON
crl-15867	226	18	was	be	VERB
crl-15867	226	19	no	no	DET
crl-15867	226	20	clear	clear	ADJ
crl-15867	226	21	process	process	NOUN
crl-15867	226	22	on	on	ADP
crl-15867	226	23	what	what	PRON
crl-15867	226	24	they	they	PRON
crl-15867	226	25	should	should	AUX
crl-15867	226	26	do	do	AUX
crl-15867	226	27	next	next	ADV
crl-15867	226	28	.	.	PUNCT
crl-15867	227	1	some	some	DET
crl-15867	227	2	specialists	specialist	NOUN
crl-15867	227	3	le	le	VERB
crl-15867	227	4	their	their	PRON
crl-15867	227	5	business	business	NOUN
crl-15867	227	6	cards	card	NOUN
crl-15867	227	7	at	at	ADP
crl-15867	227	8	the	the	DET
crl-15867	227	9	desk	desk	NOUN
crl-15867	227	10	,	,	PUNCT
crl-15867	227	11	so	so	SCONJ
crl-15867	227	12	these	these	PRON
crl-15867	227	13	could	could	AUX
crl-15867	227	14	be	be	AUX
crl-15867	227	15	given	give	VERB
crl-15867	227	16	to	to	ADP
crl-15867	227	17	customers	customer	NOUN
crl-15867	227	18	as	as	ADP
crl-15867	227	19	a	a	DET
crl-15867	227	20	next	next	ADJ
crl-15867	227	21	step	step	NOUN
crl-15867	227	22	.	.	PUNCT
crl-15867	228	1	sometimes	sometimes	ADV
crl-15867	228	2	customers	customer	NOUN
crl-15867	228	3	were	be	AUX
crl-15867	228	4	directed	direct	VERB
crl-15867	228	5	to	to	ADP
crl-15867	228	6	the	the	DET
crl-15867	228	7	library	library	NOUN
crl-15867	228	8	’s	’s	PART
crl-15867	228	9	web	web	NOUN
crl-15867	228	10	site	site	NOUN
crl-15867	228	11	,	,	PUNCT
crl-15867	228	12	where	where	SCONJ
crl-15867	228	13	they	they	PRON
crl-15867	228	14	could	could	AUX
crl-15867	228	15	find	find	VERB
crl-15867	228	16	the	the	DET
crl-15867	228	17	e	e	NOUN
crl-15867	228	18	-	-	NOUN
crl-15867	228	19	mail	mail	NOUN
crl-15867	228	20	address	address	NOUN
crl-15867	228	21	or	or	CCONJ
crl-15867	228	22	phone	phone	NOUN
crl-15867	228	23	number	number	NOUN
crl-15867	228	24	of	of	ADP
crl-15867	228	25	the	the	DET
crl-15867	228	26	specialist	specialist	NOUN
crl-15867	228	27	to	to	PART
crl-15867	228	28	contact	contact	VERB
crl-15867	228	29	later	later	ADV
crl-15867	228	30	.	.	PUNCT
crl-15867	229	1	some	some	DET
crl-15867	229	2	staff	staff	NOUN
crl-15867	229	3	would	would	AUX
crl-15867	229	4	search	search	VERB
crl-15867	229	5	out	out	ADP
crl-15867	229	6	the	the	DET
crl-15867	229	7	specialist	specialist	NOUN
crl-15867	229	8	’s	’s	PART
crl-15867	229	9	office	office	NOUN
crl-15867	229	10	number	number	NOUN
crl-15867	229	11	and	and	CCONJ
crl-15867	229	12	send	send	VERB
crl-15867	229	13	the	the	DET
crl-15867	229	14	customer	customer	NOUN
crl-15867	229	15	directly	directly	ADV
crl-15867	229	16	to	to	ADP
crl-15867	229	17	that	that	DET
crl-15867	229	18	person	person	NOUN
crl-15867	229	19	.	.	PUNCT
crl-15867	230	1	this	this	DET
crl-15867	230	2	haphazard	haphazard	ADJ
crl-15867	230	3	approach	approach	NOUN
crl-15867	230	4	did	do	AUX
crl-15867	230	5	not	not	PART
crl-15867	230	6	serve	serve	VERB
crl-15867	230	7	the	the	DET
crl-15867	230	8	customer	customer	NOUN
crl-15867	230	9	,	,	PUNCT
crl-15867	230	10	the	the	DET
crl-15867	230	11	desk	desk	NOUN
crl-15867	230	12	staff	staff	NOUN
crl-15867	230	13	,	,	PUNCT
crl-15867	230	14	or	or	CCONJ
crl-15867	230	15	the	the	DET
crl-15867	230	16	specialist	specialist	NOUN
crl-15867	230	17	.	.	PUNCT
crl-15867	231	1	the	the	DET
crl-15867	231	2	onus	onus	NOUN
crl-15867	231	3	was	be	AUX
crl-15867	231	4	on	on	ADP
crl-15867	231	5	the	the	DET
crl-15867	231	6	customer	customer	NOUN
crl-15867	231	7	to	to	PART
crl-15867	231	8	contact	contact	VERB
crl-15867	231	9	the	the	DET
crl-15867	231	10	specialist	specialist	NOUN
crl-15867	231	11	and	and	CCONJ
crl-15867	231	12	their	their	PRON
crl-15867	231	13	a	a	DET
crl-15867	231	14	empts	empt	NOUN
crl-15867	231	15	o	o	X
crl-15867	231	16	en	en	ADP
crl-15867	231	17	proved	prove	VERB
crl-15867	231	18	fruitless	fruitless	ADJ
crl-15867	231	19	.	.	PUNCT
crl-15867	232	1	the	the	DET
crl-15867	232	2	desk	desk	NOUN
crl-15867	232	3	staff	staff	NOUN
crl-15867	232	4	had	have	VERB
crl-15867	232	5	no	no	DET
crl-15867	232	6	clear	clear	ADJ
crl-15867	232	7	process	process	NOUN
crl-15867	232	8	to	to	PART
crl-15867	232	9	follow	follow	VERB
crl-15867	232	10	and	and	CCONJ
crl-15867	232	11	were	be	AUX
crl-15867	232	12	o	o	PROPN
crl-15867	232	13	en	en	ADP
crl-15867	232	14	berated	berate	VERB
crl-15867	232	15	by	by	ADP
crl-15867	232	16	specialists	specialist	NOUN
crl-15867	232	17	for	for	ADP
crl-15867	232	18	either	either	PRON
crl-15867	232	19	not	not	PART
crl-15867	232	20	referring	refer	VERB
crl-15867	232	21	customers	customer	NOUN
crl-15867	232	22	or	or	CCONJ
crl-15867	232	23	for	for	ADP
crl-15867	232	24	sending	send	VERB
crl-15867	232	25	them	they	PRON
crl-15867	232	26	directly	directly	ADV
crl-15867	232	27	to	to	ADP
crl-15867	232	28	their	their	PRON
crl-15867	232	29	offices	office	NOUN
crl-15867	232	30	unannounced	unannounced	ADJ
crl-15867	232	31	.	.	PUNCT
crl-15867	233	1	and	and	CCONJ
crl-15867	233	2	the	the	DET
crl-15867	233	3	specialist	specialist	NOUN
crl-15867	233	4	was	be	AUX
crl-15867	233	5	often	often	ADV
crl-15867	233	6	interrupted	interrupt	VERB
crl-15867	233	7	by	by	ADP
crl-15867	233	8	unexpected	unexpected	ADJ
crl-15867	233	9	and	and	CCONJ
crl-15867	233	10	demanding	demand	VERB
crl-15867	233	11	customers	customer	NOUN
crl-15867	233	12	in	in	ADP
crl-15867	233	13	the	the	DET
crl-15867	233	14	middle	middle	NOUN
crl-15867	233	15	of	of	ADP
crl-15867	233	16	other	other	ADJ
crl-15867	233	17	time	time	NOUN
crl-15867	233	18	-	-	PUNCT
crl-15867	233	19	sensitive	sensitive	ADJ
crl-15867	233	20	work	work	NOUN
crl-15867	233	21	.	.	PUNCT
crl-15867	234	1	for	for	ADP
crl-15867	234	2	finl	finl	NOUN
crl-15867	234	3	to	to	PART
crl-15867	234	4	create	create	VERB
crl-15867	234	5	a	a	DET
crl-15867	234	6	model	model	NOUN
crl-15867	234	7	that	that	PRON
crl-15867	234	8	would	would	AUX
crl-15867	234	9	take	take	VERB
crl-15867	234	10	librarians	librarian	NOUN
crl-15867	234	11	off	off	ADP
crl-15867	234	12	most	most	ADJ
crl-15867	234	13	of	of	ADP
crl-15867	234	14	the	the	DET
crl-15867	234	15	service	service	NOUN
crl-15867	234	16	desks	desk	NOUN
crl-15867	234	17	,	,	PUNCT
crl-15867	234	18	the	the	DET
crl-15867	234	19	team	team	NOUN
crl-15867	234	20	would	would	AUX
crl-15867	234	21	need	need	VERB
crl-15867	234	22	to	to	PART
crl-15867	234	23	ensure	ensure	VERB
crl-15867	234	24	that	that	SCONJ
crl-15867	234	25	desk	desk	NOUN
crl-15867	234	26	staff	staff	NOUN
crl-15867	234	27	knew	know	VERB
crl-15867	234	28	how	how	SCONJ
crl-15867	234	29	and	and	CCONJ
crl-15867	234	30	when	when	SCONJ
crl-15867	234	31	to	to	PART
crl-15867	234	32	refer	refer	VERB
crl-15867	234	33	customers	customer	NOUN
crl-15867	234	34	to	to	ADP
crl-15867	234	35	specialists	specialist	NOUN
crl-15867	234	36	;	;	PUNCT
crl-15867	234	37	that	that	SCONJ
crl-15867	234	38	customers	customer	NOUN
crl-15867	234	39	were	be	AUX
crl-15867	234	40	guaranteed	guarantee	VERB
crl-15867	234	41	to	to	PART
crl-15867	234	42	be	be	AUX
crl-15867	234	43	connected	connect	VERB
crl-15867	234	44	quickly	quickly	ADV
crl-15867	234	45	and	and	CCONJ
crl-15867	234	46	directly	directly	ADV
crl-15867	234	47	with	with	ADP
crl-15867	234	48	the	the	DET
crl-15867	234	49	appropriate	appropriate	ADJ
crl-15867	234	50	specialist	specialist	NOUN
crl-15867	234	51	;	;	PUNCT
crl-15867	234	52	and	and	CCONJ
crl-15867	234	53	that	that	SCONJ
crl-15867	234	54	specialists	specialist	NOUN
crl-15867	234	55	were	be	AUX
crl-15867	234	56	given	give	VERB
crl-15867	234	57	the	the	DET
crl-15867	234	58	opportunity	opportunity	NOUN
crl-15867	234	59	to	to	PART
crl-15867	234	60	manage	manage	VERB
crl-15867	234	61	their	their	PRON
crl-15867	234	62	time	time	NOUN
crl-15867	234	63	be	be	AUX
crl-15867	234	64	er	er	INTJ
crl-15867	234	65	while	while	SCONJ
crl-15867	234	66	still	still	ADV
crl-15867	234	67	answering	answer	VERB
crl-15867	234	68	referred	refer	VERB
crl-15867	234	69	questions	question	NOUN
crl-15867	234	70	promptly	promptly	ADV
crl-15867	234	71	.	.	PUNCT
crl-15867	235	1	the	the	DET
crl-15867	235	2	team	team	NOUN
crl-15867	235	3	also	also	ADV
crl-15867	235	4	wanted	want	VERB
crl-15867	235	5	to	to	PART
crl-15867	235	6	be	be	AUX
crl-15867	235	7	able	able	ADJ
crl-15867	235	8	to	to	PART
crl-15867	235	9	collect	collect	VERB
crl-15867	235	10	enough	enough	ADJ
crl-15867	235	11	data	datum	NOUN
crl-15867	235	12	to	to	PART
crl-15867	235	13	periodically	periodically	ADV
crl-15867	235	14	assess	assess	VERB
crl-15867	235	15	and	and	CCONJ
crl-15867	235	16	,	,	PUNCT
crl-15867	235	17	if	if	SCONJ
crl-15867	235	18	necessary	necessary	ADJ
crl-15867	235	19	,	,	PUNCT
crl-15867	235	20	modify	modify	VERB
crl-15867	235	21	the	the	DET
crl-15867	235	22	referral	referral	ADJ
crl-15867	235	23	system	system	NOUN
crl-15867	235	24	and	and	CCONJ
crl-15867	235	25	procedures	procedure	NOUN
crl-15867	235	26	.	.	PUNCT
crl-15867	236	1	this	this	PRON
crl-15867	236	2	required	require	VERB
crl-15867	236	3	a	a	DET
crl-15867	236	4	new	new	ADJ
crl-15867	236	5	approach	approach	NOUN
crl-15867	236	6	that	that	PRON
crl-15867	236	7	included	include	VERB
crl-15867	236	8	both	both	DET
crl-15867	236	9	real	real	ADJ
crl-15867	236	10	258	258	NUM
crl-15867	236	11	college	college	PROPN
crl-15867	236	12	&	&	CCONJ
crl-15867	236	13	research	research	PROPN
crl-15867	236	14	libraries	library	NOUN
crl-15867	236	15	may	may	AUX
crl-15867	236	16	2007	2007	NUM
crl-15867	236	17	time	time	NOUN
crl-15867	236	18	support	support	NOUN
crl-15867	236	19	and	and	CCONJ
crl-15867	236	20	deferred	defer	VERB
crl-15867	236	21	service	service	NOUN
crl-15867	236	22	when	when	SCONJ
crl-15867	236	23	necessary	necessary	ADJ
crl-15867	236	24	.	.	PUNCT
crl-15867	237	1	real	real	ADJ
crl-15867	237	2	-	-	PUNCT
crl-15867	237	3	time	time	NOUN
crl-15867	237	4	support	support	NOUN
crl-15867	237	5	is	be	AUX
crl-15867	237	6	available	available	ADJ
crl-15867	237	7	to	to	PART
crl-15867	237	8	desk	desk	VERB
crl-15867	237	9	providers	provider	NOUN
crl-15867	237	10	at	at	ADP
crl-15867	237	11	all	all	DET
crl-15867	237	12	service	service	NOUN
crl-15867	237	13	sites	site	NOUN
crl-15867	237	14	.	.	PUNCT
crl-15867	238	1	real	real	ADJ
crl-15867	238	2	-	-	PUNCT
crl-15867	238	3	time	time	NOUN
crl-15867	238	4	support	support	NOUN
crl-15867	238	5	prescribes	prescribe	VERB
crl-15867	238	6	that	that	SCONJ
crl-15867	238	7	,	,	PUNCT
crl-15867	238	8	before	before	ADP
crl-15867	238	9	referring	refer	VERB
crl-15867	238	10	a	a	DET
crl-15867	238	11	customer	customer	NOUN
crl-15867	238	12	to	to	ADP
crl-15867	238	13	a	a	DET
crl-15867	238	14	specialist	specialist	NOUN
crl-15867	238	15	,	,	PUNCT
crl-15867	238	16	the	the	DET
crl-15867	238	17	desk	desk	NOUN
crl-15867	238	18	staff	staff	NOUN
crl-15867	238	19	call	call	VERB
crl-15867	238	20	the	the	DET
crl-15867	238	21	specialist	specialist	NOUN
crl-15867	238	22	for	for	ADP
crl-15867	238	23	support	support	NOUN
crl-15867	238	24	and	and	CCONJ
crl-15867	238	25	advice	advice	NOUN
crl-15867	238	26	.	.	PUNCT
crl-15867	239	1	the	the	DET
crl-15867	239	2	specialist	specialist	NOUN
crl-15867	239	3	may	may	AUX
crl-15867	239	4	ask	ask	VERB
crl-15867	239	5	desk	desk	NOUN
crl-15867	239	6	staff	staff	NOUN
crl-15867	239	7	to	to	PART
crl-15867	239	8	immediately	immediately	ADV
crl-15867	239	9	make	make	VERB
crl-15867	239	10	a	a	DET
crl-15867	239	11	referral	referral	NOUN
crl-15867	239	12	using	use	VERB
crl-15867	239	13	the	the	DET
crl-15867	239	14	automated	automate	VERB
crl-15867	239	15	referral	referral	NOUN
crl-15867	239	16	system	system	NOUN
crl-15867	239	17	(	(	PUNCT
crl-15867	239	18	as	as	SCONJ
crl-15867	239	19	described	describe	VERB
crl-15867	239	20	below	below	ADP
crl-15867	239	21	)	)	PUNCT
crl-15867	239	22	;	;	PUNCT
crl-15867	239	23	suggest	suggest	VERB
crl-15867	239	24	additional	additional	ADJ
crl-15867	239	25	resources	resource	NOUN
crl-15867	239	26	or	or	CCONJ
crl-15867	239	27	search	search	NOUN
crl-15867	239	28	strategies	strategy	NOUN
crl-15867	239	29	before	before	ADP
crl-15867	239	30	making	make	VERB
crl-15867	239	31	a	a	DET
crl-15867	239	32	referral	referral	NOUN
crl-15867	239	33	;	;	PUNCT
crl-15867	239	34	or	or	CCONJ
crl-15867	239	35	simply	simply	ADV
crl-15867	239	36	send	send	VERB
crl-15867	239	37	the	the	DET
crl-15867	239	38	customer	customer	NOUN
crl-15867	239	39	directly	directly	ADV
crl-15867	239	40	to	to	ADP
crl-15867	239	41	his	his	PRON
crl-15867	239	42	or	or	CCONJ
crl-15867	239	43	her	her	PRON
crl-15867	239	44	office	office	NOUN
crl-15867	239	45	for	for	ADP
crl-15867	239	46	immediate	immediate	ADJ
crl-15867	239	47	help	help	NOUN
crl-15867	239	48	.	.	PUNCT
crl-15867	240	1	if	if	SCONJ
crl-15867	240	2	the	the	DET
crl-15867	240	3	specialist	specialist	NOUN
crl-15867	240	4	is	be	AUX
crl-15867	240	5	not	not	PART
crl-15867	240	6	available	available	ADJ
crl-15867	240	7	,	,	PUNCT
crl-15867	240	8	or	or	CCONJ
crl-15867	240	9	is	be	AUX
crl-15867	240	10	occupied	occupy	VERB
crl-15867	240	11	and	and	CCONJ
crl-15867	240	12	unable	unable	ADJ
crl-15867	240	13	to	to	PART
crl-15867	240	14	provide	provide	VERB
crl-15867	240	15	support	support	NOUN
crl-15867	240	16	,	,	PUNCT
crl-15867	240	17	the	the	DET
crl-15867	240	18	desk	desk	NOUN
crl-15867	240	19	service	service	NOUN
crl-15867	240	20	provider	provider	NOUN
crl-15867	240	21	makes	make	VERB
crl-15867	240	22	a	a	DET
crl-15867	240	23	referral	referral	NOUN
crl-15867	240	24	using	use	VERB
crl-15867	240	25	the	the	DET
crl-15867	240	26	automated	automate	VERB
crl-15867	240	27	system	system	NOUN
crl-15867	240	28	deferred	defer	VERB
crl-15867	240	29	reference	reference	NOUN
crl-15867	240	30	services	service	NOUN
crl-15867	240	31	are	be	AUX
crl-15867	240	32	managed	manage	VERB
crl-15867	240	33	through	through	ADP
crl-15867	240	34	a	a	DET
crl-15867	240	35	robust	robust	ADJ
crl-15867	240	36	automated	automate	VERB
crl-15867	240	37	referral	referral	NOUN
crl-15867	240	38	system	system	NOUN
crl-15867	240	39	using	use	VERB
crl-15867	240	40	web	web	NOUN
crl-15867	240	41	e	e	NOUN
crl-15867	240	42	-	-	NOUN
crl-15867	240	43	mail	mail	NOUN
crl-15867	240	44	forms	form	NOUN
crl-15867	240	45	.	.	PUNCT
crl-15867	241	1	to	to	PART
crl-15867	241	2	streamline	streamline	VERB
crl-15867	241	3	processes	process	NOUN
crl-15867	241	4	and	and	CCONJ
crl-15867	241	5	improve	improve	VERB
crl-15867	241	6	the	the	DET
crl-15867	241	7	consistency	consistency	NOUN
crl-15867	241	8	of	of	ADP
crl-15867	241	9	data	datum	NOUN
crl-15867	241	10	collection	collection	NOUN
crl-15867	241	11	across	across	ADP
crl-15867	241	12	sites	site	NOUN
crl-15867	241	13	,	,	PUNCT
crl-15867	241	14	a	a	DET
crl-15867	241	15	single	single	ADJ
crl-15867	241	16	web	web	NOUN
crl-15867	241	17	interface	interface	NOUN
crl-15867	241	18	was	be	AUX
crl-15867	241	19	created	create	VERB
crl-15867	241	20	from	from	ADP
crl-15867	241	21	which	which	PRON
crl-15867	241	22	staff	staff	NOUN
crl-15867	241	23	could	could	AUX
crl-15867	241	24	make	make	VERB
crl-15867	241	25	referrals	referral	NOUN
crl-15867	241	26	,	,	PUNCT
crl-15867	241	27	collect	collect	VERB
crl-15867	241	28	ongoing	ongoing	ADJ
crl-15867	241	29	reference	reference	NOUN
crl-15867	241	30	statistics	statistic	NOUN
crl-15867	241	31	,	,	PUNCT
crl-15867	241	32	and	and	CCONJ
crl-15867	241	33	,	,	PUNCT
crl-15867	241	34	periodically	periodically	ADV
crl-15867	241	35	,	,	PUNCT
crl-15867	241	36	log	log	VERB
crl-15867	241	37	questions	question	NOUN
crl-15867	241	38	electronically	electronically	ADV
crl-15867	241	39	.	.	PUNCT
crl-15867	242	1	another	another	DET
crl-15867	242	2	benefit	benefit	NOUN
crl-15867	242	3	of	of	ADP
crl-15867	242	4	this	this	DET
crl-15867	242	5	integrated	integrate	VERB
crl-15867	242	6	,	,	PUNCT
crl-15867	242	7	oraclebased	oraclebase	VERB
crl-15867	242	8	system	system	NOUN
crl-15867	242	9	is	be	AUX
crl-15867	242	10	that	that	SCONJ
crl-15867	242	11	it	it	PRON
crl-15867	242	12	provides	provide	VERB
crl-15867	242	13	a	a	DET
crl-15867	242	14	variety	variety	NOUN
crl-15867	242	15	of	of	ADP
crl-15867	242	16	prescripted	prescripte	VERB
crl-15867	242	17	,	,	PUNCT
crl-15867	242	18	up	up	ADP
crl-15867	242	19	-	-	PUNCT
crl-15867	242	20	to	to	ADP
crl-15867	242	21	-	-	PUNCT
crl-15867	242	22	the	the	DET
crl-15867	242	23	-	-	PUNCT
crl-15867	242	24	minute	minute	NOUN
crl-15867	242	25	reports	report	NOUN
crl-15867	242	26	sorted	sort	VERB
crl-15867	242	27	and	and	CCONJ
crl-15867	242	28	cross	cros	VERB
crl-15867	242	29	-	-	VERB
crl-15867	242	30	tabulated	tabulate	VERB
crl-15867	242	31	by	by	ADP
crl-15867	242	32	service	service	NOUN
crl-15867	242	33	site	site	NOUN
crl-15867	242	34	,	,	PUNCT
crl-15867	242	35	question	question	NOUN
crl-15867	242	36	type	type	NOUN
crl-15867	242	37	,	,	PUNCT
crl-15867	242	38	time	time	NOUN
crl-15867	242	39	,	,	PUNCT
crl-15867	242	40	and	and	CCONJ
crl-15867	242	41	date	date	NOUN
crl-15867	242	42	(	(	PUNCT
crl-15867	242	43	to	to	PART
crl-15867	242	44	mention	mention	VERB
crl-15867	242	45	a	a	DET
crl-15867	242	46	few	few	ADJ
crl-15867	242	47	criteria	criterion	NOUN
crl-15867	242	48	)	)	PUNCT
crl-15867	242	49	.	.	PUNCT
crl-15867	243	1	data	datum	NOUN
crl-15867	243	2	collected	collect	VERB
crl-15867	243	3	from	from	ADP
crl-15867	243	4	electronic	electronic	ADJ
crl-15867	243	5	referrals	referral	NOUN
crl-15867	243	6	made	make	VERB
crl-15867	243	7	since	since	SCONJ
crl-15867	243	8	bringing	bring	VERB
crl-15867	243	9	the	the	DET
crl-15867	243	10	system	system	NOUN
crl-15867	243	11	online	online	ADV
crl-15867	243	12	confirm	confirm	VERB
crl-15867	243	13	several	several	ADJ
crl-15867	243	14	assumptions	assumption	NOUN
crl-15867	243	15	but	but	CCONJ
crl-15867	243	16	also	also	ADV
crl-15867	243	17	reveal	reveal	VERB
crl-15867	243	18	some	some	DET
crl-15867	243	19	surprises	surprise	NOUN
crl-15867	243	20	.	.	PUNCT
crl-15867	244	1	about	about	ADV
crl-15867	244	2	a	a	DET
crl-15867	244	3	third	third	NOUN
crl-15867	244	4	of	of	ADP
crl-15867	244	5	all	all	DET
crl-15867	244	6	referrals	referral	NOUN
crl-15867	244	7	have	have	AUX
crl-15867	244	8	been	be	AUX
crl-15867	244	9	made	make	VERB
crl-15867	244	10	from	from	ADP
crl-15867	244	11	the	the	DET
crl-15867	244	12	science	science	NOUN
crl-15867	244	13	reference	reference	NOUN
crl-15867	244	14	desk	desk	NOUN
crl-15867	244	15	.	.	PUNCT
crl-15867	245	1	this	this	PRON
crl-15867	245	2	is	be	AUX
crl-15867	245	3	not	not	PART
crl-15867	245	4	surprising	surprising	ADJ
crl-15867	245	5	,	,	PUNCT
crl-15867	245	6	considering	consider	VERB
crl-15867	245	7	that	that	SCONJ
crl-15867	245	8	the	the	DET
crl-15867	245	9	new	new	ADJ
crl-15867	245	10	staff	staff	NOUN
crl-15867	245	11	at	at	ADP
crl-15867	245	12	this	this	DET
crl-15867	245	13	desk	desk	NOUN
crl-15867	245	14	had	have	VERB
crl-15867	245	15	the	the	DET
crl-15867	245	16	largest	large	ADJ
crl-15867	245	17	learning	learning	NOUN
crl-15867	245	18	curve	curve	NOUN
crl-15867	245	19	and	and	CCONJ
crl-15867	245	20	are	be	AUX
crl-15867	245	21	now	now	ADV
crl-15867	245	22	covering	cover	VERB
crl-15867	245	23	the	the	DET
crl-15867	245	24	desk	desk	NOUN
crl-15867	245	25	at	at	ADP
crl-15867	245	26	all	all	DET
crl-15867	245	27	hours	hour	NOUN
crl-15867	245	28	.	.	PUNCT
crl-15867	246	1	another	another	DET
crl-15867	246	2	third	third	NOUN
crl-15867	246	3	of	of	ADP
crl-15867	246	4	the	the	DET
crl-15867	246	5	referrals	referral	NOUN
crl-15867	246	6	have	have	AUX
crl-15867	246	7	come	come	VERB
crl-15867	246	8	from	from	ADP
crl-15867	246	9	circulation	circulation	NOUN
crl-15867	246	10	or	or	CCONJ
crl-15867	246	11	information	information	NOUN
crl-15867	246	12	desks	desk	NOUN
crl-15867	246	13	,	,	PUNCT
crl-15867	246	14	and	and	CCONJ
crl-15867	246	15	the	the	DET
crl-15867	246	16	rest	rest	NOUN
crl-15867	246	17	came	come	VERB
crl-15867	246	18	from	from	ADP
crl-15867	246	19	the	the	DET
crl-15867	246	20	two	two	NUM
crl-15867	246	21	remaining	remain	VERB
crl-15867	246	22	reference	reference	NOUN
crl-15867	246	23	desks	desk	NOUN
crl-15867	246	24	(	(	PUNCT
crl-15867	246	25	fine	fine	ADJ
crl-15867	246	26	arts	art	NOUN
crl-15867	246	27	&	&	CCONJ
crl-15867	246	28	information	information	NOUN
crl-15867	246	29	commons	common	NOUN
crl-15867	246	30	)	)	PUNCT
crl-15867	246	31	or	or	CCONJ
crl-15867	246	32	from	from	ADP
crl-15867	246	33	the	the	DET
crl-15867	246	34	desktops	desktop	NOUN
crl-15867	246	35	of	of	ADP
crl-15867	246	36	individual	individual	ADJ
crl-15867	246	37	librarians	librarian	NOUN
crl-15867	246	38	.	.	PUNCT
crl-15867	247	1	while	while	SCONJ
crl-15867	247	2	it	it	PRON
crl-15867	247	3	initially	initially	ADV
crl-15867	247	4	seemed	seem	VERB
crl-15867	247	5	somewhat	somewhat	ADV
crl-15867	247	6	surprising	surprising	ADJ
crl-15867	247	7	that	that	SCONJ
crl-15867	247	8	very	very	ADV
crl-15867	247	9	few	few	ADJ
crl-15867	247	10	referrals	referral	NOUN
crl-15867	247	11	were	be	AUX
crl-15867	247	12	made	make	VERB
crl-15867	247	13	on	on	ADP
crl-15867	247	14	weekends	weekend	NOUN
crl-15867	247	15	or	or	CCONJ
crl-15867	247	16	evenings	evening	NOUN
crl-15867	247	17	from	from	ADP
crl-15867	247	18	any	any	PRON
crl-15867	247	19	of	of	ADP
crl-15867	247	20	our	our	PRON
crl-15867	247	21	service	service	NOUN
crl-15867	247	22	sites	site	NOUN
crl-15867	247	23	,	,	PUNCT
crl-15867	247	24	a	a	DET
crl-15867	247	25	review	review	NOUN
crl-15867	247	26	of	of	ADP
crl-15867	247	27	our	our	PRON
crl-15867	247	28	most	most	ADV
crl-15867	247	29	recent	recent	ADJ
crl-15867	247	30	question	question	NOUN
crl-15867	247	31	-	-	PUNCT
crl-15867	247	32	logging	log	VERB
crl-15867	247	33	data	datum	NOUN
crl-15867	247	34	showed	show	VERB
crl-15867	247	35	that	that	SCONJ
crl-15867	247	36	only	only	ADV
crl-15867	247	37	a	a	DET
crl-15867	247	38	small	small	ADJ
crl-15867	247	39	number	number	NOUN
crl-15867	247	40	of	of	ADP
crl-15867	247	41	specialist	specialist	ADJ
crl-15867	247	42	-	-	PUNCT
crl-15867	247	43	level	level	NOUN
crl-15867	247	44	reference	reference	NOUN
crl-15867	247	45	questions	question	NOUN
crl-15867	247	46	were	be	AUX
crl-15867	247	47	being	be	AUX
crl-15867	247	48	asked	ask	VERB
crl-15867	247	49	during	during	ADP
crl-15867	247	50	these	these	DET
crl-15867	247	51	times	time	NOUN
crl-15867	247	52	.	.	PUNCT
crl-15867	248	1	another	another	DET
crl-15867	248	2	surprise	surprise	NOUN
crl-15867	248	3	was	be	AUX
crl-15867	248	4	the	the	DET
crl-15867	248	5	large	large	ADJ
crl-15867	248	6	number	number	NOUN
crl-15867	248	7	of	of	ADP
crl-15867	248	8	referrals	referral	NOUN
crl-15867	248	9	made	make	VERB
crl-15867	248	10	to	to	PART
crl-15867	248	11	traditionally	traditionally	ADV
crl-15867	248	12	nonreference	nonreference	NOUN
crl-15867	248	13	service	service	NOUN
crl-15867	248	14	sites	site	NOUN
crl-15867	248	15	:	:	PUNCT
crl-15867	248	16	more	more	ADJ
crl-15867	248	17	than	than	ADP
crl-15867	248	18	half	half	NOUN
crl-15867	248	19	of	of	ADP
crl-15867	248	20	all	all	DET
crl-15867	248	21	referrals	referral	NOUN
crl-15867	248	22	were	be	AUX
crl-15867	248	23	made	make	VERB
crl-15867	248	24	to	to	ADP
crl-15867	248	25	specialists	specialist	NOUN
crl-15867	248	26	in	in	ADP
crl-15867	248	27	areas	area	NOUN
crl-15867	248	28	such	such	ADJ
crl-15867	248	29	as	as	ADP
crl-15867	248	30	circulation	circulation	NOUN
crl-15867	248	31	,	,	PUNCT
crl-15867	248	32	fines	fine	NOUN
crl-15867	248	33	,	,	PUNCT
crl-15867	248	34	cataloging	cataloging	NOUN
crl-15867	248	35	,	,	PUNCT
crl-15867	248	36	technology	technology	NOUN
crl-15867	248	37	,	,	PUNCT
crl-15867	248	38	or	or	CCONJ
crl-15867	248	39	facilities	facility	NOUN
crl-15867	248	40	management	management	NOUN
crl-15867	248	41	.	.	PUNCT
crl-15867	249	1	chat	chat	VERB
crl-15867	249	2	reference	reference	NOUN
crl-15867	249	3	staffing	staffing	NOUN
crl-15867	249	4	finl	finl	NOUN
crl-15867	249	5	piloted	piloted	ADJ
crl-15867	249	6	one	one	NUM
crl-15867	249	7	other	other	ADJ
crl-15867	249	8	change	change	NOUN
crl-15867	249	9	during	during	ADP
crl-15867	249	10	the	the	DET
crl-15867	249	11	2004–2005	2004–2005	NUM
crl-15867	249	12	academic	academic	ADJ
crl-15867	249	13	year	year	NOUN
crl-15867	249	14	.	.	PUNCT
crl-15867	250	1	the	the	DET
crl-15867	250	2	library	library	NOUN
crl-15867	250	3	implemented	implement	VERB
crl-15867	250	4	a	a	DET
crl-15867	250	5	campuswide	campuswide	NOUN
crl-15867	250	6	chat	chat	NOUN
crl-15867	250	7	reference	reference	NOUN
crl-15867	250	8	service	service	NOUN
crl-15867	250	9	in	in	ADP
crl-15867	250	10	2002	2002	NUM
crl-15867	250	11	.	.	PUNCT
crl-15867	251	1	librarians	librarian	NOUN
crl-15867	251	2	primarily	primarily	ADV
crl-15867	251	3	staffed	staff	VERB
crl-15867	251	4	this	this	DET
crl-15867	251	5	service	service	NOUN
crl-15867	251	6	.	.	PUNCT
crl-15867	252	1	they	they	PRON
crl-15867	252	2	were	be	AUX
crl-15867	252	3	scheduled	schedule	VERB
crl-15867	252	4	to	to	PART
crl-15867	252	5	provide	provide	VERB
crl-15867	252	6	this	this	DET
crl-15867	252	7	service	service	NOUN
crl-15867	252	8	from	from	ADP
crl-15867	252	9	their	their	PRON
crl-15867	252	10	offices	office	NOUN
crl-15867	252	11	(	(	PUNCT
crl-15867	252	12	over	over	ADP
crl-15867	252	13	and	and	CCONJ
crl-15867	252	14	above	above	ADP
crl-15867	252	15	their	their	PRON
crl-15867	252	16	reference	reference	NOUN
crl-15867	252	17	desk	desk	NOUN
crl-15867	252	18	shifts	shift	NOUN
crl-15867	252	19	)	)	PUNCT
crl-15867	252	20	,	,	PUNCT
crl-15867	252	21	making	make	VERB
crl-15867	252	22	the	the	DET
crl-15867	252	23	service	service	NOUN
crl-15867	252	24	available	available	ADJ
crl-15867	252	25	for	for	ADP
crl-15867	252	26	a	a	DET
crl-15867	252	27	total	total	NOUN
crl-15867	252	28	of	of	ADP
crl-15867	252	29	38	38	NUM
crl-15867	252	30	hours	hour	NOUN
crl-15867	252	31	during	during	ADP
crl-15867	252	32	the	the	DET
crl-15867	252	33	week	week	NOUN
crl-15867	252	34	.	.	PUNCT
crl-15867	253	1	finl	finl	NOUN
crl-15867	253	2	decided	decide	VERB
crl-15867	253	3	to	to	PART
crl-15867	253	4	try	try	VERB
crl-15867	253	5	offering	offer	VERB
crl-15867	253	6	chat	chat	NOUN
crl-15867	253	7	reference	reference	NOUN
crl-15867	253	8	from	from	ADP
crl-15867	253	9	the	the	DET
crl-15867	253	10	ic	ic	PROPN
crl-15867	253	11	help	help	NOUN
crl-15867	253	12	desk	desk	VERB
crl-15867	253	13	.	.	PUNCT
crl-15867	254	1	this	this	PRON
crl-15867	254	2	would	would	AUX
crl-15867	254	3	involve	involve	VERB
crl-15867	254	4	training	train	VERB
crl-15867	254	5	extended	extend	VERB
crl-15867	254	6	hours	hour	NOUN
crl-15867	254	7	staff	staff	NOUN
crl-15867	254	8	to	to	PART
crl-15867	254	9	provide	provide	VERB
crl-15867	254	10	chat	chat	NOUN
crl-15867	254	11	reference	reference	NOUN
crl-15867	254	12	but	but	CCONJ
crl-15867	254	13	carried	carry	VERB
crl-15867	254	14	with	with	ADP
crl-15867	254	15	it	it	PRON
crl-15867	254	16	the	the	DET
crl-15867	254	17	risk	risk	NOUN
crl-15867	254	18	that	that	SCONJ
crl-15867	254	19	adding	add	VERB
crl-15867	254	20	chat	chat	NOUN
crl-15867	254	21	to	to	PART
crl-15867	254	22	walk	walk	VERB
crl-15867	254	23	-	-	PUNCT
crl-15867	254	24	in	in	ADP
crl-15867	254	25	and	and	CCONJ
crl-15867	254	26	phone	phone	NOUN
crl-15867	254	27	reference	reference	NOUN
crl-15867	254	28	could	could	AUX
crl-15867	254	29	lead	lead	VERB
crl-15867	254	30	to	to	PART
crl-15867	254	31	overload	overload	VERB
crl-15867	254	32	.	.	PUNCT
crl-15867	255	1	on	on	ADP
crl-15867	255	2	the	the	DET
crl-15867	255	3	other	other	ADJ
crl-15867	255	4	hand	hand	NOUN
crl-15867	255	5	,	,	PUNCT
crl-15867	255	6	chat	chat	PROPN
crl-15867	255	7	statistics	statistic	NOUN
crl-15867	255	8	were	be	AUX
crl-15867	255	9	not	not	PART
crl-15867	255	10	prohibitively	prohibitively	ADV
crl-15867	255	11	high	high	ADJ
crl-15867	255	12	,	,	PUNCT
crl-15867	255	13	and	and	CCONJ
crl-15867	255	14	there	there	PRON
crl-15867	255	15	were	be	VERB
crl-15867	255	16	two	two	NUM
crl-15867	255	17	major	major	ADJ
crl-15867	255	18	advantages	advantage	NOUN
crl-15867	255	19	to	to	ADP
crl-15867	255	20	offering	offer	VERB
crl-15867	255	21	chat	chat	NOUN
crl-15867	255	22	reference	reference	NOUN
crl-15867	255	23	from	from	ADP
crl-15867	255	24	the	the	DET
crl-15867	255	25	ic	ic	PROPN
crl-15867	255	26	help	help	NOUN
crl-15867	255	27	desk	desk	VERB
crl-15867	255	28	.	.	PUNCT
crl-15867	256	1	first	first	ADV
crl-15867	256	2	,	,	PUNCT
crl-15867	256	3	it	it	PRON
crl-15867	256	4	would	would	AUX
crl-15867	256	5	free	free	VERB
crl-15867	256	6	38	38	NUM
crl-15867	256	7	hours	hour	NOUN
crl-15867	256	8	per	per	ADP
crl-15867	256	9	week	week	NOUN
crl-15867	256	10	of	of	ADP
crl-15867	256	11	librarian	librarian	ADJ
crl-15867	256	12	time	time	NOUN
crl-15867	256	13	for	for	ADP
crl-15867	256	14	other	other	ADJ
crl-15867	256	15	work	work	NOUN
crl-15867	256	16	.	.	PUNCT
crl-15867	257	1	and	and	CCONJ
crl-15867	257	2	second	second	ADV
crl-15867	257	3	,	,	PUNCT
crl-15867	257	4	it	it	PRON
crl-15867	257	5	would	would	AUX
crl-15867	257	6	expand	expand	VERB
crl-15867	257	7	the	the	DET
crl-15867	257	8	number	number	NOUN
crl-15867	257	9	of	of	ADP
crl-15867	257	10	hours	hour	NOUN
crl-15867	257	11	that	that	PRON
crl-15867	257	12	chat	chat	VERB
crl-15867	257	13	reference	reference	NOUN
crl-15867	257	14	was	be	AUX
crl-15867	257	15	available	available	ADJ
crl-15867	257	16	from	from	ADP
crl-15867	257	17	38	38	NUM
crl-15867	257	18	per	per	ADP
crl-15867	257	19	week	week	NOUN
crl-15867	257	20	to	to	ADP
crl-15867	257	21	142	142	NUM
crl-15867	257	22	hours	hour	NOUN
crl-15867	257	23	per	per	ADP
crl-15867	257	24	week	week	NOUN
crl-15867	257	25	—	—	PUNCT
crl-15867	257	26	the	the	DET
crl-15867	257	27	number	number	NOUN
crl-15867	257	28	of	of	ADP
crl-15867	257	29	hours	hour	NOUN
crl-15867	257	30	that	that	PRON
crl-15867	257	31	the	the	DET
crl-15867	257	32	ic	ic	PROPN
crl-15867	257	33	desk	desk	NOUN
crl-15867	257	34	was	be	AUX
crl-15867	257	35	staffed	staff	VERB
crl-15867	257	36	.	.	PUNCT
crl-15867	258	1	these	these	DET
crl-15867	258	2	piloted	piloted	ADJ
crl-15867	258	3	changes	change	NOUN
crl-15867	258	4	would	would	AUX
crl-15867	258	5	address	address	VERB
crl-15867	258	6	both	both	CCONJ
crl-15867	258	7	the	the	DET
crl-15867	258	8	goal	goal	NOUN
crl-15867	258	9	of	of	ADP
crl-15867	258	10	staffing	staffing	NOUN
crl-15867	258	11	to	to	PART
crl-15867	258	12	need	need	VERB
crl-15867	258	13	—	—	PUNCT
crl-15867	258	14	that	that	ADV
crl-15867	258	15	is	is	ADV
crl-15867	258	16	,	,	PUNCT
crl-15867	258	17	the	the	DET
crl-15867	258	18	questions	question	NOUN
crl-15867	258	19	actually	actually	ADV
crl-15867	258	20	asked	ask	VERB
crl-15867	258	21	—	—	PUNCT
crl-15867	258	22	and	and	CCONJ
crl-15867	258	23	the	the	DET
crl-15867	258	24	need	need	NOUN
crl-15867	258	25	to	to	PART
crl-15867	258	26	reduce	reduce	VERB
crl-15867	258	27	costs	cost	NOUN
crl-15867	258	28	.	.	PUNCT
crl-15867	259	1	in	in	ADP
crl-15867	259	2	the	the	DET
crl-15867	259	3	science	science	NOUN
crl-15867	259	4	-	-	PUNCT
crl-15867	259	5	engineering	engineering	NOUN
crl-15867	259	6	library	library	NOUN
crl-15867	259	7	,	,	PUNCT
crl-15867	259	8	finl	finl	NOUN
crl-15867	259	9	’s	’s	PART
crl-15867	259	10	pilot	pilot	NOUN
crl-15867	259	11	eliminated	eliminate	VERB
crl-15867	259	12	all	all	DET
crl-15867	259	13	60	60	NUM
crl-15867	259	14	hours	hour	NOUN
crl-15867	259	15	per	per	ADP
crl-15867	259	16	week	week	NOUN
crl-15867	259	17	of	of	ADP
crl-15867	259	18	librarian	librarian	ADJ
crl-15867	259	19	time	time	NOUN
crl-15867	259	20	on	on	ADP
crl-15867	259	21	the	the	DET
crl-15867	259	22	desk	desk	NOUN
crl-15867	259	23	.	.	PUNCT
crl-15867	260	1	science	science	NOUN
crl-15867	260	2	-	-	PUNCT
crl-15867	260	3	engineering	engineering	NOUN
crl-15867	260	4	librarians	librarian	NOUN
crl-15867	260	5	made	make	VERB
crl-15867	260	6	an	an	DET
crl-15867	260	7	average	average	NOUN
crl-15867	260	8	of	of	ADP
crl-15867	260	9	$	$	SYM
crl-15867	260	10	28.00	28.00	NUM
crl-15867	260	11	per	per	ADP
crl-15867	260	12	hour	hour	NOUN
crl-15867	260	13	including	include	VERB
crl-15867	260	14	benefits	benefit	NOUN
crl-15867	260	15	,	,	PUNCT
crl-15867	260	16	so	so	SCONJ
crl-15867	260	17	the	the	DET
crl-15867	260	18	pilot	pilot	NOUN
crl-15867	260	19	savings	saving	NOUN
crl-15867	260	20	at	at	ADP
crl-15867	260	21	this	this	DET
crl-15867	260	22	library	library	NOUN
crl-15867	260	23	amounted	amount	VERB
crl-15867	260	24	to	to	ADP
crl-15867	260	25	$	$	SYM
crl-15867	260	26	1,680	1,680	NUM
crl-15867	260	27	per	per	ADP
crl-15867	260	28	week	week	NOUN
crl-15867	260	29	.	.	PUNCT
crl-15867	261	1	in	in	ADP
crl-15867	261	2	the	the	DET
crl-15867	261	3	fine	fine	ADJ
crl-15867	261	4	arts	art	NOUN
crl-15867	261	5	library	library	NOUN
crl-15867	261	6	,	,	PUNCT
crl-15867	261	7	finl	finl	NOUN
crl-15867	261	8	’s	’s	PART
crl-15867	261	9	pilot	pilot	NOUN
crl-15867	261	10	eliminated	eliminate	VERB
crl-15867	261	11	all	all	DET
crl-15867	261	12	21	21	NUM
crl-15867	261	13	hours	hour	NOUN
crl-15867	261	14	per	per	ADP
crl-15867	261	15	week	week	NOUN
crl-15867	261	16	of	of	ADP
crl-15867	261	17	librarian	librarian	ADJ
crl-15867	261	18	time	time	NOUN
crl-15867	261	19	at	at	ADP
crl-15867	261	20	the	the	DET
crl-15867	261	21	desk	desk	NOUN
crl-15867	261	22	.	.	PUNCT
crl-15867	262	1	fine	fine	ADJ
crl-15867	262	2	arts	art	NOUN
crl-15867	262	3	librarians	librarian	NOUN
crl-15867	262	4	made	make	VERB
crl-15867	262	5	an	an	DET
crl-15867	262	6	average	average	NOUN
crl-15867	262	7	of	of	ADP
crl-15867	262	8	$	$	SYM
crl-15867	262	9	26.99	26.99	NUM
crl-15867	262	10	per	per	ADP
crl-15867	262	11	hour	hour	NOUN
crl-15867	262	12	including	include	VERB
crl-15867	262	13	benefits	benefit	NOUN
crl-15867	262	14	,	,	PUNCT
crl-15867	262	15	so	so	SCONJ
crl-15867	262	16	the	the	DET
crl-15867	262	17	pilot	pilot	NOUN
crl-15867	262	18	finding	find	VERB
crl-15867	262	19	information	information	NOUN
crl-15867	262	20	in	in	ADP
crl-15867	262	21	a	a	DET
crl-15867	262	22	new	new	ADJ
crl-15867	262	23	landscape	landscape	NOUN
crl-15867	262	24	259	259	NUM
crl-15867	262	25	savings	saving	NOUN
crl-15867	262	26	amounted	amount	VERB
crl-15867	262	27	to	to	ADP
crl-15867	262	28	$	$	SYM
crl-15867	262	29	567	567	NUM
crl-15867	262	30	per	per	ADP
crl-15867	262	31	week	week	NOUN
crl-15867	262	32	.	.	PUNCT
crl-15867	263	1	the	the	DET
crl-15867	263	2	average	average	ADJ
crl-15867	263	3	salary	salary	NOUN
crl-15867	263	4	of	of	ADP
crl-15867	263	5	the	the	DET
crl-15867	263	6	librarians	librarian	NOUN
crl-15867	263	7	(	(	PUNCT
crl-15867	263	8	including	include	VERB
crl-15867	263	9	one	one	NUM
crl-15867	263	10	paraprofessional	paraprofessional	NOUN
crl-15867	263	11	)	)	PUNCT
crl-15867	263	12	who	who	PRON
crl-15867	263	13	provided	provide	VERB
crl-15867	263	14	chat	chat	NOUN
crl-15867	263	15	reference	reference	NOUN
crl-15867	263	16	prior	prior	ADV
crl-15867	263	17	to	to	ADP
crl-15867	263	18	finl	finl	VERB
crl-15867	263	19	’s	’s	PART
crl-15867	263	20	pilot	pilot	NOUN
crl-15867	263	21	was	be	AUX
crl-15867	263	22	$	$	SYM
crl-15867	263	23	30.79	30.79	NUM
crl-15867	263	24	per	per	ADP
crl-15867	263	25	week	week	NOUN
crl-15867	263	26	including	include	VERB
crl-15867	263	27	benefits	benefit	NOUN
crl-15867	263	28	.	.	PUNCT
crl-15867	264	1	eliminating	eliminate	VERB
crl-15867	264	2	the	the	DET
crl-15867	264	3	separate	separate	ADJ
crl-15867	264	4	schedule	schedule	NOUN
crl-15867	264	5	for	for	ADP
crl-15867	264	6	chat	chat	NOUN
crl-15867	264	7	reference	reference	NOUN
crl-15867	264	8	and	and	CCONJ
crl-15867	264	9	providing	provide	VERB
crl-15867	264	10	the	the	DET
crl-15867	264	11	service	service	NOUN
crl-15867	264	12	at	at	ADP
crl-15867	264	13	the	the	DET
crl-15867	264	14	ic	ic	PROPN
crl-15867	264	15	desk	desk	NOUN
crl-15867	264	16	saved	save	VERB
crl-15867	264	17	$	$	SYM
crl-15867	264	18	1,170.22	1,170.22	NUM
crl-15867	264	19	per	per	ADP
crl-15867	264	20	week	week	NOUN
crl-15867	264	21	.	.	PUNCT
crl-15867	265	1	in	in	ADP
crl-15867	265	2	the	the	DET
crl-15867	265	3	main	main	ADJ
crl-15867	265	4	library	library	NOUN
crl-15867	265	5	ic	ic	NOUN
crl-15867	265	6	,	,	PUNCT
crl-15867	265	7	the	the	DET
crl-15867	265	8	average	average	ADJ
crl-15867	265	9	salary	salary	NOUN
crl-15867	265	10	of	of	ADP
crl-15867	265	11	those	those	PRON
crl-15867	265	12	providing	provide	VERB
crl-15867	265	13	the	the	DET
crl-15867	265	14	58	58	NUM
crl-15867	265	15	hours	hour	NOUN
crl-15867	265	16	(	(	PUNCT
crl-15867	265	17	double	double	ADJ
crl-15867	265	18	-	-	PUNCT
crl-15867	265	19	staffed	staffed	ADJ
crl-15867	265	20	at	at	ADP
crl-15867	265	21	all	all	DET
crl-15867	265	22	times	time	NOUN
crl-15867	265	23	)	)	PUNCT
crl-15867	265	24	of	of	ADP
crl-15867	265	25	early	early	ADJ
crl-15867	265	26	evening	evening	NOUN
crl-15867	265	27	and	and	CCONJ
crl-15867	265	28	weekend	weekend	NOUN
crl-15867	265	29	reference	reference	NOUN
crl-15867	265	30	service	service	NOUN
crl-15867	265	31	was	be	AUX
crl-15867	265	32	$	$	SYM
crl-15867	265	33	30.26	30.26	NUM
crl-15867	265	34	per	per	ADP
crl-15867	265	35	hour	hour	NOUN
crl-15867	265	36	including	include	VERB
crl-15867	265	37	benefits	benefit	NOUN
crl-15867	265	38	.	.	PUNCT
crl-15867	266	1	during	during	ADP
crl-15867	266	2	finl	finl	NOUN
crl-15867	266	3	’s	’s	PART
crl-15867	266	4	pilot	pilot	NOUN
crl-15867	266	5	,	,	PUNCT
crl-15867	266	6	they	they	PRON
crl-15867	266	7	were	be	AUX
crl-15867	266	8	replaced	replace	VERB
crl-15867	266	9	by	by	ADP
crl-15867	266	10	paraprofessionals	paraprofessional	NOUN
crl-15867	266	11	(	(	PUNCT
crl-15867	266	12	also	also	ADV
crl-15867	266	13	double	double	ADJ
crl-15867	266	14	-	-	PUNCT
crl-15867	266	15	staffed	staffed	ADJ
crl-15867	266	16	at	at	ADP
crl-15867	266	17	all	all	DET
crl-15867	266	18	times	time	NOUN
crl-15867	266	19	)	)	PUNCT
crl-15867	266	20	making	make	VERB
crl-15867	266	21	an	an	DET
crl-15867	266	22	average	average	NOUN
crl-15867	266	23	of	of	ADP
crl-15867	266	24	$	$	SYM
crl-15867	266	25	16.91	16.91	NUM
crl-15867	266	26	per	per	ADP
crl-15867	266	27	hour	hour	NOUN
crl-15867	266	28	including	include	VERB
crl-15867	266	29	benefits	benefit	NOUN
crl-15867	266	30	.	.	PUNCT
crl-15867	267	1	for	for	ADP
crl-15867	267	2	those	those	DET
crl-15867	267	3	58	58	NUM
crl-15867	267	4	hours	hour	NOUN
crl-15867	267	5	,	,	PUNCT
crl-15867	267	6	the	the	DET
crl-15867	267	7	library	library	NOUN
crl-15867	267	8	ne	ne	PROPN
crl-15867	267	9	ed	ed	PROPN
crl-15867	267	10	a	a	DET
crl-15867	267	11	savings	saving	NOUN
crl-15867	267	12	of	of	ADP
crl-15867	267	13	$	$	SYM
crl-15867	267	14	774.30	774.30	NUM
crl-15867	267	15	per	per	ADP
crl-15867	267	16	week	week	NOUN
crl-15867	267	17	.	.	PUNCT
crl-15867	268	1	overall	overall	ADJ
crl-15867	268	2	savings	saving	NOUN
crl-15867	268	3	during	during	ADP
crl-15867	268	4	the	the	DET
crl-15867	268	5	finl	finl	NOUN
crl-15867	268	6	pilot	pilot	NOUN
crl-15867	268	7	were	be	AUX
crl-15867	268	8	$	$	SYM
crl-15867	268	9	4,191.30	4,191.30	NUM
crl-15867	268	10	per	per	ADP
crl-15867	268	11	week	week	NOUN
crl-15867	268	12	,	,	PUNCT
crl-15867	268	13	during	during	ADP
crl-15867	268	14	normal	normal	ADJ
crl-15867	268	15	weeks	week	NOUN
crl-15867	268	16	(	(	PUNCT
crl-15867	268	17	that	that	PRON
crl-15867	268	18	is	be	AUX
crl-15867	268	19	to	to	PART
crl-15867	268	20	say	say	VERB
crl-15867	268	21	,	,	PUNCT
crl-15867	268	22	no	no	DET
crl-15867	268	23	holiday	holiday	NOUN
crl-15867	268	24	closures	closure	NOUN
crl-15867	268	25	)	)	PUNCT
crl-15867	268	26	of	of	ADP
crl-15867	268	27	the	the	DET
crl-15867	268	28	fall	fall	NOUN
crl-15867	268	29	and	and	CCONJ
crl-15867	268	30	spring	spring	NOUN
crl-15867	268	31	semesters	semester	NOUN
crl-15867	268	32	.	.	PUNCT
crl-15867	269	1	it	it	PRON
crl-15867	269	2	is	be	AUX
crl-15867	269	3	important	important	ADJ
crl-15867	269	4	to	to	PART
crl-15867	269	5	recognize	recognize	VERB
crl-15867	269	6	that	that	SCONJ
crl-15867	269	7	the	the	DET
crl-15867	269	8	savings	saving	NOUN
crl-15867	269	9	noted	note	VERB
crl-15867	269	10	above	above	ADV
crl-15867	269	11	was	be	AUX
crl-15867	269	12	to	to	ADP
crl-15867	269	13	the	the	DET
crl-15867	269	14	information	information	NOUN
crl-15867	269	15	and	and	CCONJ
crl-15867	269	16	referral	referral	ADJ
crl-15867	269	17	process	process	NOUN
crl-15867	269	18	.	.	PUNCT
crl-15867	270	1	what	what	PRON
crl-15867	270	2	the	the	DET
crl-15867	270	3	library	library	NOUN
crl-15867	270	4	really	really	ADV
crl-15867	270	5	saved	save	VERB
crl-15867	270	6	was	be	AUX
crl-15867	270	7	$	$	SYM
crl-15867	270	8	4,203.30	4,203.30	NUM
crl-15867	270	9	per	per	ADP
crl-15867	270	10	week	week	NOUN
crl-15867	270	11	of	of	ADP
crl-15867	270	12	staff	staff	NOUN
crl-15867	270	13	time	time	NOUN
crl-15867	270	14	,	,	PUNCT
crl-15867	270	15	which	which	PRON
crl-15867	270	16	could	could	AUX
crl-15867	270	17	be	be	AUX
crl-15867	270	18	redeployed	redeploy	VERB
crl-15867	270	19	to	to	ADP
crl-15867	270	20	other	other	ADJ
crl-15867	270	21	work	work	NOUN
crl-15867	270	22	such	such	ADJ
crl-15867	270	23	as	as	ADP
crl-15867	270	24	increased	increase	VERB
crl-15867	270	25	faculty	faculty	NOUN
crl-15867	270	26	collaborations	collaboration	NOUN
crl-15867	270	27	,	,	PUNCT
crl-15867	270	28	grant	grant	VERB
crl-15867	270	29	writing	writing	NOUN
crl-15867	270	30	,	,	PUNCT
crl-15867	270	31	and	and	CCONJ
crl-15867	270	32	digitization	digitization	NOUN
crl-15867	270	33	projects	project	NOUN
crl-15867	270	34	identified	identify	VERB
crl-15867	270	35	earlier	early	ADV
crl-15867	270	36	,	,	PUNCT
crl-15867	270	37	as	as	ADV
crl-15867	270	38	well	well	ADV
crl-15867	270	39	as	as	ADP
crl-15867	270	40	survive	survive	VERB
crl-15867	270	41	staff	staff	NOUN
crl-15867	270	42	cuts	cut	NOUN
crl-15867	270	43	.	.	PUNCT
crl-15867	271	1	testing	test	VERB
crl-15867	271	2	the	the	DET
crl-15867	271	3	pilot	pilot	NOUN
crl-15867	271	4	even	even	ADV
crl-15867	271	5	these	these	DET
crl-15867	271	6	savings	saving	NOUN
crl-15867	271	7	to	to	ADP
crl-15867	271	8	the	the	DET
crl-15867	271	9	process	process	NOUN
crl-15867	271	10	,	,	PUNCT
crl-15867	271	11	however	however	ADV
crl-15867	271	12	,	,	PUNCT
crl-15867	271	13	could	could	AUX
crl-15867	271	14	only	only	ADV
crl-15867	271	15	be	be	AUX
crl-15867	271	16	realized	realize	VERB
crl-15867	271	17	if	if	SCONJ
crl-15867	271	18	finl	finl	NOUN
crl-15867	271	19	’s	’s	PART
crl-15867	271	20	pilot	pilot	NOUN
crl-15867	271	21	succeeded	succeed	VERB
crl-15867	271	22	in	in	ADP
crl-15867	271	23	delivering	deliver	VERB
crl-15867	271	24	reference	reference	NOUN
crl-15867	271	25	service	service	NOUN
crl-15867	271	26	at	at	ADP
crl-15867	271	27	these	these	DET
crl-15867	271	28	sites	site	NOUN
crl-15867	271	29	with	with	ADP
crl-15867	271	30	no	no	DET
crl-15867	271	31	decrease	decrease	NOUN
crl-15867	271	32	in	in	ADP
crl-15867	271	33	customer	customer	NOUN
crl-15867	271	34	satisfaction	satisfaction	NOUN
crl-15867	271	35	at	at	ADP
crl-15867	271	36	a	a	DET
crl-15867	271	37	minimum	minimum	NOUN
crl-15867	271	38	.	.	PUNCT
crl-15867	272	1	in	in	ADP
crl-15867	272	2	spring	spring	NOUN
crl-15867	272	3	2005	2005	NUM
crl-15867	272	4	,	,	PUNCT
crl-15867	272	5	finl	finl	NOUN
crl-15867	272	6	repeated	repeat	VERB
crl-15867	272	7	its	its	PRON
crl-15867	272	8	cap	cap	NOUN
crl-15867	272	9	tool	tool	NOUN
crl-15867	272	10	at	at	ADP
crl-15867	272	11	each	each	DET
crl-15867	272	12	site	site	NOUN
crl-15867	272	13	and	and	CCONJ
crl-15867	272	14	logged	log	VERB
crl-15867	272	15	questions	question	NOUN
crl-15867	272	16	again	again	ADV
crl-15867	272	17	to	to	PART
crl-15867	272	18	ensure	ensure	VERB
crl-15867	272	19	that	that	SCONJ
crl-15867	272	20	earlier	early	ADJ
crl-15867	272	21	logs	log	NOUN
crl-15867	272	22	were	be	AUX
crl-15867	272	23	not	not	PART
crl-15867	272	24	providing	provide	VERB
crl-15867	272	25	anomalous	anomalous	ADJ
crl-15867	272	26	data	datum	NOUN
crl-15867	272	27	.	.	PUNCT
crl-15867	273	1	the	the	DET
crl-15867	273	2	last	last	ADJ
crl-15867	273	3	round	round	NOUN
crl-15867	273	4	of	of	ADP
crl-15867	273	5	question	question	NOUN
crl-15867	273	6	logging	log	VERB
crl-15867	273	7	yielded	yield	VERB
crl-15867	273	8	results	result	NOUN
crl-15867	273	9	that	that	PRON
crl-15867	273	10	were	be	AUX
crl-15867	273	11	remarkably	remarkably	ADV
crl-15867	273	12	consistent	consistent	ADJ
crl-15867	273	13	with	with	ADP
crl-15867	273	14	earlier	early	ADJ
crl-15867	273	15	rounds	round	NOUN
crl-15867	273	16	,	,	PUNCT
crl-15867	273	17	both	both	CCONJ
crl-15867	273	18	as	as	ADP
crl-15867	273	19	to	to	ADP
crl-15867	273	20	the	the	DET
crl-15867	273	21	nature	nature	NOUN
crl-15867	273	22	of	of	ADP
crl-15867	273	23	the	the	DET
crl-15867	273	24	questions	question	NOUN
crl-15867	273	25	asked	ask	VERB
crl-15867	273	26	and	and	CCONJ
crl-15867	273	27	to	to	ADP
crl-15867	273	28	the	the	DET
crl-15867	273	29	level	level	NOUN
crl-15867	273	30	of	of	ADP
crl-15867	273	31	expertise	expertise	NOUN
crl-15867	273	32	needed	need	VERB
crl-15867	273	33	to	to	PART
crl-15867	273	34	answer	answer	VERB
crl-15867	273	35	them	they	PRON
crl-15867	273	36	.	.	PUNCT
crl-15867	274	1	with	with	ADP
crl-15867	274	2	respect	respect	NOUN
crl-15867	274	3	to	to	ADP
crl-15867	274	4	the	the	DET
crl-15867	274	5	analysis	analysis	NOUN
crl-15867	274	6	of	of	ADP
crl-15867	274	7	the	the	DET
crl-15867	274	8	results	result	NOUN
crl-15867	274	9	of	of	ADP
crl-15867	274	10	the	the	DET
crl-15867	274	11	cap	cap	NOUN
crl-15867	274	12	tool	tool	NOUN
crl-15867	274	13	,	,	PUNCT
crl-15867	274	14	while	while	SCONJ
crl-15867	274	15	various	various	ADJ
crl-15867	274	16	service	service	NOUN
crl-15867	274	17	components	component	NOUN
crl-15867	274	18	shi	shi	PROPN
crl-15867	274	19	ed	ed	PROPN
crl-15867	274	20	somewhat	somewhat	ADV
crl-15867	274	21	both	both	CCONJ
crl-15867	274	22	in	in	ADP
crl-15867	274	23	relative	relative	ADJ
crl-15867	274	24	importance	importance	NOUN
crl-15867	274	25	and	and	CCONJ
crl-15867	274	26	degree	degree	NOUN
crl-15867	274	27	of	of	ADP
crl-15867	274	28	satisfaction	satisfaction	NOUN
crl-15867	274	29	,	,	PUNCT
crl-15867	274	30	the	the	DET
crl-15867	274	31	data	datum	NOUN
crl-15867	274	32	showed	show	VERB
crl-15867	274	33	that	that	SCONJ
crl-15867	274	34	the	the	DET
crl-15867	274	35	library	library	NOUN
crl-15867	274	36	was	be	AUX
crl-15867	274	37	able	able	ADJ
crl-15867	274	38	to	to	PART
crl-15867	274	39	implement	implement	VERB
crl-15867	274	40	these	these	DET
crl-15867	274	41	cost	cost	NOUN
crl-15867	274	42	savings	saving	NOUN
crl-15867	274	43	without	without	ADP
crl-15867	274	44	an	an	DET
crl-15867	274	45	overall	overall	ADJ
crl-15867	274	46	negative	negative	ADJ
crl-15867	274	47	impact	impact	NOUN
crl-15867	274	48	in	in	ADP
crl-15867	274	49	the	the	DET
crl-15867	274	50	quality	quality	NOUN
crl-15867	274	51	of	of	ADP
crl-15867	274	52	reference	reference	NOUN
crl-15867	274	53	services	service	NOUN
crl-15867	274	54	.	.	PUNCT
crl-15867	275	1	additional	additional	ADJ
crl-15867	275	2	survey	survey	NOUN
crl-15867	275	3	tools	tool	NOUN
crl-15867	275	4	being	be	AUX
crl-15867	275	5	used	use	VERB
crl-15867	275	6	by	by	ADP
crl-15867	275	7	the	the	DET
crl-15867	275	8	library	library	NOUN
crl-15867	275	9	such	such	ADJ
crl-15867	275	10	as	as	ADP
crl-15867	275	11	libqual+tm	libqual+tm	NUM
crl-15867	275	12	and	and	CCONJ
crl-15867	275	13	a	a	DET
crl-15867	275	14	homegrown	homegrown	ADJ
crl-15867	275	15	online	online	PROPN
crl-15867	275	16	library	library	PROPN
crl-15867	275	17	report	report	NOUN
crl-15867	275	18	card	card	NOUN
crl-15867	275	19	survey	survey	NOUN
crl-15867	275	20	,	,	PUNCT
crl-15867	275	21	as	as	ADV
crl-15867	275	22	well	well	ADV
crl-15867	275	23	as	as	ADP
crl-15867	275	24	anecdotal	anecdotal	ADJ
crl-15867	275	25	evidence	evidence	NOUN
crl-15867	275	26	from	from	ADP
crl-15867	275	27	conversations	conversation	NOUN
crl-15867	275	28	with	with	ADP
crl-15867	275	29	faculty	faculty	NOUN
crl-15867	275	30	,	,	PUNCT
crl-15867	275	31	further	far	ADV
crl-15867	275	32	demonstrated	demonstrate	VERB
crl-15867	275	33	that	that	SCONJ
crl-15867	275	34	the	the	DET
crl-15867	275	35	changes	change	NOUN
crl-15867	275	36	implemented	implement	VERB
crl-15867	275	37	by	by	ADP
crl-15867	275	38	finl	finl	NOUN
crl-15867	275	39	were	be	AUX
crl-15867	275	40	not	not	PART
crl-15867	275	41	having	have	VERB
crl-15867	275	42	a	a	DET
crl-15867	275	43	negative	negative	ADJ
crl-15867	275	44	impact	impact	NOUN
crl-15867	275	45	on	on	ADP
crl-15867	275	46	the	the	DET
crl-15867	275	47	quality	quality	NOUN
crl-15867	275	48	of	of	ADP
crl-15867	275	49	reference	reference	NOUN
crl-15867	275	50	services	service	NOUN
crl-15867	275	51	.	.	PUNCT
crl-15867	276	1	conclusion	conclusion	NOUN
crl-15867	276	2	once	once	SCONJ
crl-15867	276	3	finl	finl	NOUN
crl-15867	276	4	took	take	VERB
crl-15867	276	5	a	a	DET
crl-15867	276	6	serious	serious	ADJ
crl-15867	276	7	look	look	NOUN
crl-15867	276	8	at	at	ADP
crl-15867	276	9	the	the	DET
crl-15867	276	10	“	"	PUNCT
crl-15867	276	11	cost	cost	NOUN
crl-15867	276	12	of	of	ADP
crl-15867	276	13	reference	reference	NOUN
crl-15867	276	14	,	,	PUNCT
crl-15867	276	15	”	"	PUNCT
crl-15867	276	16	it	it	PRON
crl-15867	276	17	soon	soon	ADV
crl-15867	276	18	became	become	VERB
crl-15867	276	19	clear	clear	ADJ
crl-15867	276	20	that	that	SCONJ
crl-15867	276	21	the	the	DET
crl-15867	276	22	underlying	underlie	VERB
crl-15867	276	23	issue	issue	NOUN
crl-15867	276	24	was	be	AUX
crl-15867	276	25	how	how	SCONJ
crl-15867	276	26	the	the	DET
crl-15867	276	27	time	time	NOUN
crl-15867	276	28	of	of	ADP
crl-15867	276	29	professional	professional	ADJ
crl-15867	276	30	librarians	librarian	NOUN
crl-15867	276	31	was	be	AUX
crl-15867	276	32	utilized	utilize	VERB
crl-15867	276	33	.	.	PUNCT
crl-15867	277	1	this	this	PRON
crl-15867	277	2	,	,	PUNCT
crl-15867	277	3	in	in	ADP
crl-15867	277	4	turn	turn	NOUN
crl-15867	277	5	,	,	PUNCT
crl-15867	277	6	was	be	AUX
crl-15867	277	7	related	relate	VERB
crl-15867	277	8	to	to	ADP
crl-15867	277	9	a	a	DET
crl-15867	277	10	recurring	recur	VERB
crl-15867	277	11	theme	theme	NOUN
crl-15867	277	12	in	in	ADP
crl-15867	277	13	the	the	DET
crl-15867	277	14	library	library	NOUN
crl-15867	277	15	’s	’s	PART
crl-15867	277	16	strategic	strategic	ADJ
crl-15867	277	17	planning	planning	NOUN
crl-15867	277	18	efforts	effort	NOUN
crl-15867	277	19	,	,	PUNCT
crl-15867	277	20	that	that	PRON
crl-15867	277	21	of	of	ADP
crl-15867	277	22	“	"	PUNCT
crl-15867	277	23	new	new	ADJ
crl-15867	277	24	work	work	NOUN
crl-15867	277	25	,	,	PUNCT
crl-15867	277	26	”	"	PUNCT
crl-15867	277	27	and	and	CCONJ
crl-15867	277	28	how	how	SCONJ
crl-15867	277	29	to	to	PART
crl-15867	277	30	get	get	VERB
crl-15867	277	31	it	it	PRON
crl-15867	277	32	done	do	VERB
crl-15867	277	33	.	.	PUNCT
crl-15867	278	1	this	this	DET
crl-15867	278	2	new	new	ADJ
crl-15867	278	3	work	work	NOUN
crl-15867	278	4	included	include	VERB
crl-15867	278	5	such	such	ADJ
crl-15867	278	6	things	thing	NOUN
crl-15867	278	7	as	as	ADP
crl-15867	278	8	making	make	VERB
crl-15867	278	9	sure	sure	ADJ
crl-15867	278	10	that	that	SCONJ
crl-15867	278	11	the	the	DET
crl-15867	278	12	library	library	NOUN
crl-15867	278	13	was	be	AUX
crl-15867	278	14	a	a	DET
crl-15867	278	15	player	player	NOUN
crl-15867	278	16	in	in	ADP
crl-15867	278	17	scholarly	scholarly	ADJ
crl-15867	278	18	communications	communication	NOUN
crl-15867	278	19	issues	issue	NOUN
crl-15867	278	20	on	on	ADP
crl-15867	278	21	campus	campus	NOUN
crl-15867	278	22	;	;	PUNCT
crl-15867	278	23	shi	shi	PROPN
crl-15867	278	24	ing	ing	VERB
crl-15867	278	25	our	our	PRON
crl-15867	278	26	instructional	instructional	ADJ
crl-15867	278	27	role	role	NOUN
crl-15867	278	28	from	from	ADP
crl-15867	278	29	simply	simply	ADV
crl-15867	278	30	responding	respond	VERB
crl-15867	278	31	to	to	ADP
crl-15867	278	32	requests	request	NOUN
crl-15867	278	33	from	from	ADP
crl-15867	278	34	faculty	faculty	NOUN
crl-15867	278	35	for	for	ADP
crl-15867	278	36	single	single	ADJ
crl-15867	278	37	library	library	NOUN
crl-15867	278	38	instruction	instruction	NOUN
crl-15867	278	39	sessions	session	NOUN
crl-15867	278	40	to	to	ADP
crl-15867	278	41	a	a	DET
crl-15867	278	42	curricular	curricular	ADJ
crl-15867	278	43	approach	approach	NOUN
crl-15867	278	44	to	to	ADP
crl-15867	278	45	information	information	NOUN
crl-15867	278	46	literacy	literacy	NOUN
crl-15867	278	47	that	that	PRON
crl-15867	278	48	also	also	ADV
crl-15867	278	49	integrates	integrate	VERB
crl-15867	278	50	reusable	reusable	ADJ
crl-15867	278	51	learning	learning	NOUN
crl-15867	278	52	objects	object	NOUN
crl-15867	278	53	to	to	PART
crl-15867	278	54	eliminate	eliminate	VERB
crl-15867	278	55	duplicative	duplicative	ADJ
crl-15867	278	56	work	work	NOUN
crl-15867	278	57	;	;	PUNCT
crl-15867	278	58	and	and	CCONJ
crl-15867	278	59	augmenting	augment	VERB
crl-15867	278	60	revenue	revenue	NOUN
crl-15867	278	61	flow	flow	NOUN
crl-15867	278	62	into	into	ADP
crl-15867	278	63	the	the	DET
crl-15867	278	64	library	library	NOUN
crl-15867	278	65	by	by	ADP
crl-15867	278	66	radically	radically	ADV
crl-15867	278	67	ramping	ramp	VERB
crl-15867	278	68	up	up	ADP
crl-15867	278	69	grant	grant	NOUN
crl-15867	278	70	seeking	seek	VERB
crl-15867	278	71	activity	activity	NOUN
crl-15867	278	72	.	.	PUNCT
crl-15867	279	1	while	while	SCONJ
crl-15867	279	2	the	the	DET
crl-15867	279	3	value	value	NOUN
crl-15867	279	4	of	of	ADP
crl-15867	279	5	this	this	DET
crl-15867	279	6	new	new	ADJ
crl-15867	279	7	work	work	NOUN
crl-15867	279	8	was	be	AUX
crl-15867	279	9	clear	clear	ADJ
crl-15867	279	10	to	to	ADP
crl-15867	279	11	most	most	ADJ
crl-15867	279	12	staff	staff	NOUN
crl-15867	279	13	,	,	PUNCT
crl-15867	279	14	the	the	DET
crl-15867	279	15	perennial	perennial	ADJ
crl-15867	279	16	question	question	NOUN
crl-15867	279	17	about	about	ADP
crl-15867	279	18	what	what	PRON
crl-15867	279	19	could	could	AUX
crl-15867	279	20	be	be	AUX
crl-15867	279	21	given	give	VERB
crl-15867	279	22	up	up	ADP
crl-15867	279	23	remained	remain	VERB
crl-15867	279	24	.	.	PUNCT
crl-15867	280	1	identifying	identify	VERB
crl-15867	280	2	new	new	ADJ
crl-15867	280	3	work	work	NOUN
crl-15867	280	4	was	be	AUX
crl-15867	280	5	straightforward	straightforward	ADJ
crl-15867	280	6	,	,	PUNCT
crl-15867	280	7	but	but	CCONJ
crl-15867	280	8	identifying	identify	VERB
crl-15867	280	9	legacy	legacy	NOUN
crl-15867	280	10	work	work	NOUN
crl-15867	280	11	that	that	PRON
crl-15867	280	12	could	could	AUX
crl-15867	280	13	be	be	AUX
crl-15867	280	14	stopped	stop	VERB
crl-15867	280	15	was	be	AUX
crl-15867	280	16	more	more	ADV
crl-15867	280	17	challenging	challenging	ADJ
crl-15867	280	18	.	.	PUNCT
crl-15867	281	1	staffing	staff	VERB
crl-15867	281	2	traditional	traditional	ADJ
crl-15867	281	3	reference	reference	NOUN
crl-15867	281	4	desks	desk	NOUN
crl-15867	281	5	was	be	AUX
crl-15867	281	6	perhaps	perhaps	ADV
crl-15867	281	7	the	the	DET
crl-15867	281	8	biggest	big	ADJ
crl-15867	281	9	legacy	legacy	NOUN
crl-15867	281	10	system	system	NOUN
crl-15867	281	11	of	of	ADP
crl-15867	281	12	all	all	PRON
crl-15867	281	13	.	.	PUNCT
crl-15867	282	1	change	change	NOUN
crl-15867	282	2	management	management	NOUN
crl-15867	282	3	during	during	ADP
crl-15867	282	4	the	the	DET
crl-15867	282	5	nearly	nearly	ADV
crl-15867	282	6	two	two	NUM
crl-15867	282	7	years	year	NOUN
crl-15867	282	8	that	that	PRON
crl-15867	282	9	finl	finl	NOUN
crl-15867	282	10	was	be	AUX
crl-15867	282	11	actively	actively	ADV
crl-15867	282	12	working	work	VERB
crl-15867	282	13	,	,	PUNCT
crl-15867	282	14	its	its	PRON
crl-15867	282	15	members	member	NOUN
crl-15867	282	16	had	have	VERB
crl-15867	282	17	several	several	ADJ
crl-15867	282	18	occasions	occasion	NOUN
crl-15867	282	19	to	to	PART
crl-15867	282	20	speak	speak	VERB
crl-15867	282	21	publicly	publicly	ADV
crl-15867	282	22	to	to	ADP
crl-15867	282	23	colleagues	colleague	NOUN
crl-15867	282	24	at	at	ADP
crl-15867	282	25	other	other	ADJ
crl-15867	282	26	libraries	library	NOUN
crl-15867	282	27	about	about	ADP
crl-15867	282	28	the	the	DET
crl-15867	282	29	team	team	NOUN
crl-15867	282	30	’s	’s	PART
crl-15867	282	31	work	work	NOUN
crl-15867	282	32	.	.	PUNCT
crl-15867	283	1	two	two	NUM
crl-15867	283	2	questions	question	NOUN
crl-15867	283	3	that	that	PRON
crl-15867	283	4	always	always	ADV
crl-15867	283	5	came	come	VERB
crl-15867	283	6	up	up	ADP
crl-15867	283	7	,	,	PUNCT
crl-15867	283	8	especially	especially	ADV
crl-15867	283	9	from	from	ADP
crl-15867	283	10	library	library	NOUN
crl-15867	283	11	managers	manager	NOUN
crl-15867	283	12	,	,	PUNCT
crl-15867	283	13	were	be	AUX
crl-15867	283	14	how	how	SCONJ
crl-15867	283	15	finl	finl	NOUN
crl-15867	283	16	was	be	AUX
crl-15867	283	17	able	able	ADJ
crl-15867	283	18	to	to	PART
crl-15867	283	19	implement	implement	VERB
crl-15867	283	20	such	such	ADJ
crl-15867	283	21	significant	significant	ADJ
crl-15867	283	22	changes	change	NOUN
crl-15867	283	23	without	without	ADP
crl-15867	283	24	engenderhttp:4,203.30	engenderhttp:4,203.30	PROPN
crl-15867	283	25	http:4,191.30	http:4,191.30	PROPN
crl-15867	283	26	http:1,170.22	http:1,170.22	PROPN
crl-15867	283	27	260	260	NUM
crl-15867	283	28	college	college	PROPN
crl-15867	283	29	&	&	CCONJ
crl-15867	283	30	research	research	PROPN
crl-15867	283	31	libraries	library	NOUN
crl-15867	283	32	may	may	AUX
crl-15867	283	33	2007	2007	NUM
crl-15867	283	34	ing	ing	ADJ
crl-15867	283	35	resentment	resentment	NOUN
crl-15867	283	36	on	on	ADP
crl-15867	283	37	the	the	DET
crl-15867	283	38	part	part	NOUN
crl-15867	283	39	of	of	ADP
crl-15867	283	40	customers	customer	NOUN
crl-15867	283	41	and	and	CCONJ
crl-15867	283	42	also	also	ADV
crl-15867	283	43	without	without	ADP
crl-15867	283	44	inciting	incite	VERB
crl-15867	283	45	a	a	DET
crl-15867	283	46	revolt	revolt	NOUN
crl-15867	283	47	on	on	ADP
crl-15867	283	48	the	the	DET
crl-15867	283	49	part	part	NOUN
crl-15867	283	50	of	of	ADP
crl-15867	283	51	staff	staff	NOUN
crl-15867	283	52	.	.	PUNCT
crl-15867	284	1	change	change	NOUN
crl-15867	284	2	has	have	AUX
crl-15867	284	3	been	be	AUX
crl-15867	284	4	a	a	DET
crl-15867	284	5	constant	constant	ADJ
crl-15867	284	6	in	in	ADP
crl-15867	284	7	the	the	DET
crl-15867	284	8	library	library	NOUN
crl-15867	284	9	for	for	ADP
crl-15867	284	10	well	well	ADV
crl-15867	284	11	over	over	ADP
crl-15867	284	12	a	a	DET
crl-15867	284	13	decade	decade	NOUN
crl-15867	284	14	,	,	PUNCT
crl-15867	284	15	dating	date	VERB
crl-15867	284	16	from	from	ADP
crl-15867	284	17	the	the	DET
crl-15867	284	18	initial	initial	ADJ
crl-15867	284	19	transformation	transformation	NOUN
crl-15867	284	20	into	into	ADP
crl-15867	284	21	a	a	DET
crl-15867	284	22	teambased	teambase	VERB
crl-15867	284	23	organization.7	organization.7	PROPN
crl-15867	284	24	one	one	NUM
crl-15867	284	25	change	change	NOUN
crl-15867	284	26	in	in	ADP
crl-15867	284	27	particular	particular	ADJ
crl-15867	284	28	that	that	SCONJ
crl-15867	284	29	ultimately	ultimately	ADV
crl-15867	284	30	worked	work	VERB
crl-15867	284	31	to	to	PART
crl-15867	284	32	finl	finl	VERB
crl-15867	284	33	’s	’s	PART
crl-15867	284	34	benefit	benefit	NOUN
crl-15867	284	35	was	be	AUX
crl-15867	284	36	the	the	DET
crl-15867	284	37	organization	organization	NOUN
crl-15867	284	38	’s	’s	PART
crl-15867	284	39	paradigm	paradigm	NOUN
crl-15867	284	40	shi	shi	PROPN
crl-15867	284	41	in	in	ADP
crl-15867	284	42	the	the	DET
crl-15867	284	43	early	early	ADJ
crl-15867	284	44	1990s	1990	NOUN
crl-15867	284	45	.	.	PUNCT
crl-15867	285	1	during	during	ADP
crl-15867	285	2	this	this	DET
crl-15867	285	3	period	period	NOUN
crl-15867	285	4	,	,	PUNCT
crl-15867	285	5	the	the	DET
crl-15867	285	6	library	library	NOUN
crl-15867	285	7	moved	move	VERB
crl-15867	285	8	from	from	ADP
crl-15867	285	9	the	the	DET
crl-15867	285	10	traditional	traditional	ADJ
crl-15867	285	11	expectation	expectation	NOUN
crl-15867	285	12	that	that	SCONJ
crl-15867	285	13	librarians	librarian	NOUN
crl-15867	285	14	would	would	AUX
crl-15867	285	15	function	function	VERB
crl-15867	285	16	as	as	ADP
crl-15867	285	17	specialists	specialist	NOUN
crl-15867	285	18	in	in	ADP
crl-15867	285	19	a	a	DET
crl-15867	285	20	particular	particular	ADJ
crl-15867	285	21	library	library	NOUN
crl-15867	285	22	process	process	NOUN
crl-15867	285	23	(	(	PUNCT
crl-15867	285	24	for	for	ADP
crl-15867	285	25	instance	instance	NOUN
crl-15867	285	26	,	,	PUNCT
crl-15867	285	27	reference	reference	NOUN
crl-15867	285	28	,	,	PUNCT
crl-15867	285	29	cataloging	cataloging	NOUN
crl-15867	285	30	,	,	PUNCT
crl-15867	285	31	acquisitions	acquisition	NOUN
crl-15867	285	32	)	)	PUNCT
crl-15867	285	33	to	to	ADP
crl-15867	285	34	a	a	DET
crl-15867	285	35	more	more	ADV
crl-15867	285	36	holistic	holistic	ADJ
crl-15867	285	37	approach	approach	NOUN
crl-15867	285	38	,	,	PUNCT
crl-15867	285	39	asking	ask	VERB
crl-15867	285	40	librarians	librarian	NOUN
crl-15867	285	41	to	to	PART
crl-15867	285	42	engage	engage	VERB
crl-15867	285	43	in	in	ADP
crl-15867	285	44	a	a	DET
crl-15867	285	45	variety	variety	NOUN
crl-15867	285	46	of	of	ADP
crl-15867	285	47	processes	process	NOUN
crl-15867	285	48	targeting	target	VERB
crl-15867	285	49	a	a	DET
crl-15867	285	50	specific	specific	ADJ
crl-15867	285	51	customer	customer	NOUN
crl-15867	285	52	group	group	NOUN
crl-15867	285	53	,	,	PUNCT
crl-15867	285	54	such	such	ADJ
crl-15867	285	55	as	as	ADP
crl-15867	285	56	chemistry	chemistry	NOUN
crl-15867	285	57	faculty	faculty	NOUN
crl-15867	285	58	and	and	CCONJ
crl-15867	285	59	students	student	NOUN
crl-15867	285	60	.	.	PUNCT
crl-15867	286	1	for	for	ADP
crl-15867	286	2	instance	instance	NOUN
crl-15867	286	3	,	,	PUNCT
crl-15867	286	4	librarians	librarian	VERB
crl-15867	286	5	shi	shi	PROPN
crl-15867	286	6	ed	ed	PROPN
crl-15867	286	7	from	from	ADP
crl-15867	286	8	being	be	AUX
crl-15867	286	9	part	part	NOUN
crl-15867	286	10	of	of	ADP
crl-15867	286	11	the	the	DET
crl-15867	286	12	reference	reference	NOUN
crl-15867	286	13	department	department	NOUN
crl-15867	286	14	or	or	CCONJ
crl-15867	286	15	the	the	DET
crl-15867	286	16	cataloging	catalog	VERB
crl-15867	286	17	department	department	NOUN
crl-15867	286	18	to	to	ADP
crl-15867	286	19	being	be	AUX
crl-15867	286	20	part	part	NOUN
crl-15867	286	21	of	of	ADP
crl-15867	286	22	the	the	DET
crl-15867	286	23	science	science	NOUN
crl-15867	286	24	-	-	PUNCT
crl-15867	286	25	engineering	engineering	NOUN
crl-15867	286	26	team	team	NOUN
crl-15867	286	27	,	,	PUNCT
crl-15867	286	28	the	the	DET
crl-15867	286	29	undergraduate	undergraduate	PROPN
crl-15867	286	30	services	service	NOUN
crl-15867	286	31	team	team	NOUN
crl-15867	286	32	,	,	PUNCT
crl-15867	286	33	and	and	CCONJ
crl-15867	286	34	so	so	ADV
crl-15867	286	35	on	on	ADV
crl-15867	286	36	.	.	PUNCT
crl-15867	287	1	librarians	librarian	NOUN
crl-15867	287	2	were	be	AUX
crl-15867	287	3	now	now	ADV
crl-15867	287	4	responsible	responsible	ADJ
crl-15867	287	5	for	for	ADP
crl-15867	287	6	a	a	DET
crl-15867	287	7	broad	broad	ADJ
crl-15867	287	8	range	range	NOUN
crl-15867	287	9	of	of	ADP
crl-15867	287	10	activities	activity	NOUN
crl-15867	287	11	,	,	PUNCT
crl-15867	287	12	such	such	ADJ
crl-15867	287	13	as	as	ADP
crl-15867	287	14	reference	reference	NOUN
crl-15867	287	15	,	,	PUNCT
crl-15867	287	16	collection	collection	NOUN
crl-15867	287	17	management	management	NOUN
crl-15867	287	18	,	,	PUNCT
crl-15867	287	19	and	and	CCONJ
crl-15867	287	20	instruction	instruction	NOUN
crl-15867	287	21	,	,	PUNCT
crl-15867	287	22	within	within	ADP
crl-15867	287	23	their	their	PRON
crl-15867	287	24	new	new	ADJ
crl-15867	287	25	team	team	NOUN
crl-15867	287	26	.	.	PUNCT
crl-15867	288	1	by	by	ADP
crl-15867	288	2	the	the	DET
crl-15867	288	3	time	time	NOUN
crl-15867	288	4	finl	finl	NOUN
crl-15867	288	5	began	begin	VERB
crl-15867	288	6	its	its	PRON
crl-15867	288	7	work	work	NOUN
crl-15867	288	8	,	,	PUNCT
crl-15867	288	9	there	there	PRON
crl-15867	288	10	were	be	VERB
crl-15867	288	11	many	many	ADJ
crl-15867	288	12	librarians	librarian	NOUN
crl-15867	288	13	working	work	VERB
crl-15867	288	14	a	a	DET
crl-15867	288	15	few	few	ADJ
crl-15867	288	16	hours	hour	NOUN
crl-15867	288	17	per	per	ADP
crl-15867	288	18	week	week	NOUN
crl-15867	288	19	at	at	ADP
crl-15867	288	20	one	one	NUM
crl-15867	288	21	reference	reference	NOUN
crl-15867	288	22	desk	desk	NOUN
crl-15867	288	23	or	or	CCONJ
crl-15867	288	24	another	another	PRON
crl-15867	288	25	,	,	PUNCT
crl-15867	288	26	but	but	CCONJ
crl-15867	288	27	no	no	DET
crl-15867	288	28	librarian	librarian	NOUN
crl-15867	288	29	’s	’s	PART
crl-15867	288	30	professional	professional	ADJ
crl-15867	288	31	identity	identity	NOUN
crl-15867	288	32	was	be	AUX
crl-15867	288	33	tied	tie	VERB
crl-15867	288	34	to	to	ADP
crl-15867	288	35	being	be	AUX
crl-15867	288	36	only	only	ADV
crl-15867	288	37	a	a	DET
crl-15867	288	38	“	"	PUNCT
crl-15867	288	39	reference	reference	NOUN
crl-15867	288	40	librarian	librarian	NOUN
crl-15867	288	41	.	.	PUNCT
crl-15867	288	42	”	"	PUNCT
crl-15867	289	1	the	the	DET
crl-15867	289	2	ua	ua	PROPN
crl-15867	289	3	library	library	PROPN
crl-15867	289	4	also	also	ADV
crl-15867	289	5	made	make	VERB
crl-15867	289	6	extensive	extensive	ADJ
crl-15867	289	7	use	use	NOUN
crl-15867	289	8	of	of	ADP
crl-15867	289	9	process	process	NOUN
crl-15867	289	10	improvement	improvement	NOUN
crl-15867	289	11	(	(	PUNCT
crl-15867	289	12	pi	pi	NOUN
crl-15867	289	13	)	)	PUNCT
crl-15867	289	14	techniques	technique	NOUN
crl-15867	289	15	during	during	ADP
crl-15867	289	16	the	the	DET
crl-15867	289	17	mid-1990s.8	mid-1990s.8	PROPN
crl-15867	289	18	while	while	SCONJ
crl-15867	289	19	these	these	DET
crl-15867	289	20	early	early	ADJ
crl-15867	289	21	pi	pi	NOUN
crl-15867	289	22	efforts	effort	NOUN
crl-15867	289	23	were	be	AUX
crl-15867	289	24	focused	focus	VERB
crl-15867	289	25	on	on	ADP
crl-15867	289	26	technical	technical	ADJ
crl-15867	289	27	services	service	NOUN
crl-15867	289	28	and	and	CCONJ
crl-15867	289	29	access	access	NOUN
crl-15867	289	30	services	service	NOUN
crl-15867	289	31	functions	function	NOUN
crl-15867	289	32	rather	rather	ADV
crl-15867	289	33	than	than	ADP
crl-15867	289	34	on	on	ADP
crl-15867	289	35	reference	reference	NOUN
crl-15867	289	36	,	,	PUNCT
crl-15867	289	37	they	they	PRON
crl-15867	289	38	introduced	introduce	VERB
crl-15867	289	39	staff	staff	NOUN
crl-15867	289	40	to	to	ADP
crl-15867	289	41	the	the	DET
crl-15867	289	42	concept	concept	NOUN
crl-15867	289	43	of	of	ADP
crl-15867	289	44	studying	study	VERB
crl-15867	289	45	various	various	ADJ
crl-15867	289	46	kinds	kind	NOUN
crl-15867	289	47	of	of	ADP
crl-15867	289	48	library	library	ADJ
crl-15867	289	49	work	work	NOUN
crl-15867	289	50	in	in	ADP
crl-15867	289	51	terms	term	NOUN
crl-15867	289	52	of	of	ADP
crl-15867	289	53	discrete	discrete	ADJ
crl-15867	289	54	processes	process	NOUN
crl-15867	289	55	,	,	PUNCT
crl-15867	289	56	which	which	PRON
crl-15867	289	57	could	could	AUX
crl-15867	289	58	then	then	ADV
crl-15867	289	59	be	be	AUX
crl-15867	289	60	modified	modify	VERB
crl-15867	289	61	as	as	ADP
crl-15867	289	62	appropriate	appropriate	ADJ
crl-15867	289	63	.	.	PUNCT
crl-15867	290	1	when	when	SCONJ
crl-15867	290	2	the	the	DET
crl-15867	290	3	time	time	NOUN
crl-15867	290	4	came	come	VERB
crl-15867	290	5	for	for	SCONJ
crl-15867	290	6	finl	finl	NOUN
crl-15867	290	7	to	to	PART
crl-15867	290	8	apply	apply	VERB
crl-15867	290	9	pi	pi	NOUN
crl-15867	290	10	techniques	technique	NOUN
crl-15867	290	11	to	to	ADP
crl-15867	290	12	information	information	NOUN
crl-15867	290	13	and	and	CCONJ
crl-15867	290	14	referral	referral	NOUN
crl-15867	290	15	,	,	PUNCT
crl-15867	290	16	staff	staff	NOUN
crl-15867	290	17	were	be	AUX
crl-15867	290	18	familiar	familiar	ADJ
crl-15867	290	19	with	with	ADP
crl-15867	290	20	the	the	DET
crl-15867	290	21	pi	pi	NOUN
crl-15867	290	22	approach	approach	NOUN
crl-15867	290	23	and	and	CCONJ
crl-15867	290	24	prepared	prepare	VERB
crl-15867	290	25	to	to	PART
crl-15867	290	26	accept	accept	VERB
crl-15867	290	27	analysis	analysis	NOUN
crl-15867	290	28	of	of	ADP
crl-15867	290	29	reference	reference	NOUN
crl-15867	290	30	in	in	ADP
crl-15867	290	31	that	that	DET
crl-15867	290	32	context	context	NOUN
crl-15867	290	33	.	.	PUNCT
crl-15867	291	1	it	it	PRON
crl-15867	291	2	is	be	AUX
crl-15867	291	3	important	important	ADJ
crl-15867	291	4	to	to	PART
crl-15867	291	5	acknowledge	acknowledge	VERB
crl-15867	291	6	that	that	SCONJ
crl-15867	291	7	the	the	DET
crl-15867	291	8	library	library	NOUN
crl-15867	291	9	’s	’s	PART
crl-15867	291	10	early	early	ADV
crl-15867	291	11	a	a	DET
crl-15867	291	12	empts	empt	NOUN
crl-15867	291	13	at	at	ADP
crl-15867	291	14	organizational	organizational	ADJ
crl-15867	291	15	transformation	transformation	NOUN
crl-15867	291	16	,	,	PUNCT
crl-15867	291	17	via	via	ADP
crl-15867	291	18	process	process	NOUN
crl-15867	291	19	improvement	improvement	NOUN
crl-15867	291	20	or	or	CCONJ
crl-15867	291	21	other	other	ADJ
crl-15867	291	22	approaches	approach	NOUN
crl-15867	291	23	were	be	AUX
crl-15867	291	24	o	o	PROPN
crl-15867	291	25	en	en	ADV
crl-15867	291	26	greeted	greet	VERB
crl-15867	291	27	with	with	ADP
crl-15867	291	28	considerable	considerable	ADJ
crl-15867	291	29	unhappiness	unhappiness	NOUN
crl-15867	291	30	by	by	ADP
crl-15867	291	31	the	the	DET
crl-15867	291	32	staff	staff	NOUN
crl-15867	291	33	.	.	PUNCT
crl-15867	292	1	but	but	CCONJ
crl-15867	292	2	over	over	ADP
crl-15867	292	3	the	the	DET
crl-15867	292	4	years	year	NOUN
crl-15867	292	5	,	,	PUNCT
crl-15867	292	6	the	the	DET
crl-15867	292	7	library	library	PROPN
crl-15867	292	8	administration	administration	NOUN
crl-15867	292	9	and	and	CCONJ
crl-15867	292	10	staff	staff	NOUN
crl-15867	292	11	—	—	PUNCT
crl-15867	292	12	often	often	ADV
crl-15867	292	13	from	from	ADP
crl-15867	292	14	its	its	PRON
crl-15867	292	15	mistakes	mistake	NOUN
crl-15867	292	16	—	—	PUNCT
crl-15867	292	17	learned	learn	VERB
crl-15867	292	18	various	various	ADJ
crl-15867	292	19	ways	way	NOUN
crl-15867	292	20	to	to	PART
crl-15867	292	21	make	make	VERB
crl-15867	292	22	change	change	NOUN
crl-15867	292	23	less	less	ADV
crl-15867	292	24	painful	painful	ADJ
crl-15867	292	25	.	.	PUNCT
crl-15867	293	1	finl	finl	PROPN
crl-15867	293	2	was	be	AUX
crl-15867	293	3	able	able	ADJ
crl-15867	293	4	to	to	PART
crl-15867	293	5	make	make	VERB
crl-15867	293	6	use	use	NOUN
crl-15867	293	7	of	of	ADP
crl-15867	293	8	these	these	DET
crl-15867	293	9	lessons	lesson	NOUN
crl-15867	293	10	when	when	SCONJ
crl-15867	293	11	it	it	PRON
crl-15867	293	12	began	begin	VERB
crl-15867	293	13	to	to	PART
crl-15867	293	14	change	change	VERB
crl-15867	293	15	the	the	DET
crl-15867	293	16	library	library	NOUN
crl-15867	293	17	’s	’s	PART
crl-15867	293	18	approach	approach	NOUN
crl-15867	293	19	to	to	ADP
crl-15867	293	20	delivering	deliver	VERB
crl-15867	293	21	reference	reference	NOUN
crl-15867	293	22	.	.	PUNCT
crl-15867	294	1	however	however	ADV
crl-15867	294	2	,	,	PUNCT
crl-15867	294	3	finl	finl	PROPN
crl-15867	294	4	was	be	AUX
crl-15867	294	5	unwilling	unwilling	ADJ
crl-15867	294	6	to	to	PART
crl-15867	294	7	se	se	VERB
crl-15867	294	8	le	le	X
crl-15867	294	9	for	for	ADP
crl-15867	294	10	mere	mere	ADJ
crl-15867	294	11	compliance	compliance	NOUN
crl-15867	294	12	from	from	ADP
crl-15867	294	13	staff	staff	NOUN
crl-15867	294	14	.	.	PUNCT
crl-15867	295	1	the	the	DET
crl-15867	295	2	team	team	NOUN
crl-15867	295	3	goal	goal	NOUN
crl-15867	295	4	was	be	AUX
crl-15867	295	5	to	to	PART
crl-15867	295	6	convince	convince	VERB
crl-15867	295	7	as	as	ADP
crl-15867	295	8	many	many	ADJ
crl-15867	295	9	staff	staff	NOUN
crl-15867	295	10	as	as	ADP
crl-15867	295	11	possible	possible	ADJ
crl-15867	295	12	that	that	SCONJ
crl-15867	295	13	the	the	DET
crl-15867	295	14	conclusions	conclusion	NOUN
crl-15867	295	15	were	be	AUX
crl-15867	295	16	reasonable	reasonable	ADJ
crl-15867	295	17	and	and	CCONJ
crl-15867	295	18	worthy	worthy	ADJ
crl-15867	295	19	of	of	ADP
crl-15867	295	20	active	active	ADJ
crl-15867	295	21	support	support	NOUN
crl-15867	295	22	.	.	PUNCT
crl-15867	296	1	to	to	PART
crl-15867	296	2	accomplish	accomplish	VERB
crl-15867	296	3	this	this	PRON
crl-15867	296	4	,	,	PUNCT
crl-15867	296	5	the	the	DET
crl-15867	296	6	team	team	NOUN
crl-15867	296	7	made	make	VERB
crl-15867	296	8	use	use	NOUN
crl-15867	296	9	of	of	ADP
crl-15867	296	10	many	many	ADJ
crl-15867	296	11	of	of	ADP
crl-15867	296	12	the	the	DET
crl-15867	296	13	change	change	NOUN
crl-15867	296	14	management	management	NOUN
crl-15867	296	15	tools	tool	NOUN
crl-15867	296	16	that	that	PRON
crl-15867	296	17	the	the	DET
crl-15867	296	18	library	library	NOUN
crl-15867	296	19	had	have	AUX
crl-15867	296	20	adopted	adopt	VERB
crl-15867	296	21	over	over	ADP
crl-15867	296	22	the	the	DET
crl-15867	296	23	years	year	NOUN
crl-15867	296	24	.	.	PUNCT
crl-15867	297	1	one	one	NUM
crl-15867	297	2	of	of	ADP
crl-15867	297	3	the	the	DET
crl-15867	297	4	foundations	foundation	NOUN
crl-15867	297	5	of	of	ADP
crl-15867	297	6	effective	effective	ADJ
crl-15867	297	7	change	change	NOUN
crl-15867	297	8	management	management	NOUN
crl-15867	297	9	is	be	AUX
crl-15867	297	10	communication	communication	NOUN
crl-15867	297	11	,	,	PUNCT
crl-15867	297	12	and	and	CCONJ
crl-15867	297	13	finl	finl	NOUN
crl-15867	297	14	made	make	VERB
crl-15867	297	15	a	a	DET
crl-15867	297	16	concerted	concerted	ADJ
crl-15867	297	17	effort	effort	NOUN
crl-15867	297	18	to	to	PART
crl-15867	297	19	communicate	communicate	VERB
crl-15867	297	20	early	early	ADV
crl-15867	297	21	and	and	CCONJ
crl-15867	297	22	frequently	frequently	ADV
crl-15867	297	23	.	.	PUNCT
crl-15867	298	1	during	during	ADP
crl-15867	298	2	the	the	DET
crl-15867	298	3	twenty	twenty	NUM
crl-15867	298	4	months	month	NOUN
crl-15867	298	5	of	of	ADP
crl-15867	298	6	the	the	DET
crl-15867	298	7	team	team	NOUN
crl-15867	298	8	’s	’s	PART
crl-15867	298	9	existence	existence	NOUN
crl-15867	298	10	,	,	PUNCT
crl-15867	298	11	finl	finl	NOUN
crl-15867	298	12	made	make	VERB
crl-15867	298	13	thirteen	thirteen	NUM
crl-15867	298	14	presentations	presentation	NOUN
crl-15867	298	15	at	at	ADP
crl-15867	298	16	meetings	meeting	NOUN
crl-15867	298	17	to	to	PART
crl-15867	298	18	which	which	PRON
crl-15867	298	19	all	all	DET
crl-15867	298	20	library	library	ADJ
crl-15867	298	21	staff	staff	NOUN
crl-15867	298	22	were	be	AUX
crl-15867	298	23	invited	invite	VERB
crl-15867	298	24	.	.	PUNCT
crl-15867	299	1	these	these	DET
crl-15867	299	2	presentations	presentation	NOUN
crl-15867	299	3	typically	typically	ADV
crl-15867	299	4	consisted	consist	VERB
crl-15867	299	5	of	of	ADP
crl-15867	299	6	a	a	DET
crl-15867	299	7	summary	summary	NOUN
crl-15867	299	8	of	of	ADP
crl-15867	299	9	work	work	NOUN
crl-15867	299	10	to	to	ADP
crl-15867	299	11	date	date	NOUN
crl-15867	299	12	,	,	PUNCT
crl-15867	299	13	followed	follow	VERB
crl-15867	299	14	by	by	ADP
crl-15867	299	15	a	a	DET
crl-15867	299	16	question	question	NOUN
crl-15867	299	17	and	and	CCONJ
crl-15867	299	18	answer	answer	NOUN
crl-15867	299	19	session	session	NOUN
crl-15867	299	20	.	.	PUNCT
crl-15867	300	1	in	in	ADP
crl-15867	300	2	addition	addition	NOUN
crl-15867	300	3	,	,	PUNCT
crl-15867	300	4	finl	finl	NOUN
crl-15867	300	5	made	make	VERB
crl-15867	300	6	multiple	multiple	ADJ
crl-15867	300	7	visits	visit	NOUN
crl-15867	300	8	at	at	ADP
crl-15867	300	9	various	various	ADJ
crl-15867	300	10	stages	stage	NOUN
crl-15867	300	11	of	of	ADP
crl-15867	300	12	work	work	NOUN
crl-15867	300	13	to	to	PART
crl-15867	300	14	stakeholder	stakeholder	VERB
crl-15867	300	15	teams	team	NOUN
crl-15867	300	16	(	(	PUNCT
crl-15867	300	17	primarily	primarily	ADV
crl-15867	300	18	those	those	DET
crl-15867	300	19	supplying	supply	VERB
crl-15867	300	20	staff	staff	NOUN
crl-15867	300	21	at	at	ADP
crl-15867	300	22	various	various	ADJ
crl-15867	300	23	reference	reference	NOUN
crl-15867	300	24	sites	site	NOUN
crl-15867	300	25	)	)	PUNCT
crl-15867	300	26	,	,	PUNCT
crl-15867	300	27	assimilating	assimilate	VERB
crl-15867	300	28	feedback	feedback	NOUN
crl-15867	300	29	from	from	ADP
crl-15867	300	30	these	these	DET
crl-15867	300	31	forums	forum	NOUN
crl-15867	300	32	.	.	PUNCT
crl-15867	301	1	the	the	DET
crl-15867	301	2	team	team	NOUN
crl-15867	301	3	even	even	ADV
crl-15867	301	4	experimented	experiment	VERB
crl-15867	301	5	,	,	PUNCT
crl-15867	301	6	albeit	albeit	SCONJ
crl-15867	301	7	with	with	ADP
crl-15867	301	8	limited	limited	ADJ
crl-15867	301	9	success	success	NOUN
crl-15867	301	10	,	,	PUNCT
crl-15867	301	11	with	with	ADP
crl-15867	301	12	a	a	DET
crl-15867	301	13	dedicated	dedicated	ADJ
crl-15867	301	14	intranet	intranet	NOUN
crl-15867	301	15	blog	blog	NOUN
crl-15867	301	16	for	for	SCONJ
crl-15867	301	17	staff	staff	NOUN
crl-15867	301	18	to	to	PART
crl-15867	301	19	engage	engage	VERB
crl-15867	301	20	in	in	ADP
crl-15867	301	21	an	an	DET
crl-15867	301	22	online	online	ADJ
crl-15867	301	23	dialogue	dialogue	NOUN
crl-15867	301	24	on	on	ADP
crl-15867	301	25	various	various	ADJ
crl-15867	301	26	issues	issue	NOUN
crl-15867	301	27	the	the	DET
crl-15867	301	28	team	team	NOUN
crl-15867	301	29	was	be	AUX
crl-15867	301	30	confronting	confront	VERB
crl-15867	301	31	.	.	PUNCT
crl-15867	302	1	thus	thus	ADV
crl-15867	302	2	,	,	PUNCT
crl-15867	302	3	staff	staff	NOUN
crl-15867	302	4	who	who	PRON
crl-15867	302	5	cared	care	VERB
crl-15867	302	6	to	to	PART
crl-15867	302	7	follow	follow	VERB
crl-15867	302	8	the	the	DET
crl-15867	302	9	work	work	NOUN
crl-15867	302	10	were	be	AUX
crl-15867	302	11	well	well	ADV
crl-15867	302	12	aware	aware	ADJ
crl-15867	302	13	of	of	ADP
crl-15867	302	14	the	the	DET
crl-15867	302	15	progress	progress	NOUN
crl-15867	302	16	of	of	ADP
crl-15867	302	17	team	team	NOUN
crl-15867	302	18	thinking	think	VERB
crl-15867	302	19	and	and	CCONJ
crl-15867	302	20	planning	planning	NOUN
crl-15867	302	21	.	.	PUNCT
crl-15867	303	1	but	but	CCONJ
crl-15867	303	2	perhaps	perhaps	ADV
crl-15867	303	3	just	just	ADV
crl-15867	303	4	as	as	ADV
crl-15867	303	5	important	important	ADJ
crl-15867	303	6	as	as	ADP
crl-15867	303	7	the	the	DET
crl-15867	303	8	fact	fact	NOUN
crl-15867	303	9	that	that	SCONJ
crl-15867	303	10	finl	finl	NOUN
crl-15867	303	11	communicated	communicate	VERB
crl-15867	303	12	were	be	AUX
crl-15867	303	13	the	the	DET
crl-15867	303	14	things	thing	NOUN
crl-15867	303	15	the	the	DET
crl-15867	303	16	team	team	NOUN
crl-15867	303	17	chose	choose	VERB
crl-15867	303	18	to	to	PART
crl-15867	303	19	communicate	communicate	VERB
crl-15867	303	20	.	.	PUNCT
crl-15867	304	1	the	the	DET
crl-15867	304	2	team	team	NOUN
crl-15867	304	3	did	do	AUX
crl-15867	304	4	not	not	PART
crl-15867	304	5	simply	simply	ADV
crl-15867	304	6	present	present	VERB
crl-15867	304	7	staff	staff	NOUN
crl-15867	304	8	with	with	ADP
crl-15867	304	9	brainstormed	brainstormed	ADJ
crl-15867	304	10	solutions	solution	NOUN
crl-15867	304	11	to	to	ADP
crl-15867	304	12	a	a	DET
crl-15867	304	13	problem	problem	NOUN
crl-15867	304	14	or	or	CCONJ
crl-15867	304	15	with	with	ADP
crl-15867	304	16	plans	plan	NOUN
crl-15867	304	17	that	that	PRON
crl-15867	304	18	were	be	AUX
crl-15867	304	19	already	already	ADV
crl-15867	304	20	set	set	VERB
crl-15867	304	21	in	in	ADP
crl-15867	304	22	stone	stone	NOUN
crl-15867	304	23	.	.	PUNCT
crl-15867	305	1	initially	initially	ADV
crl-15867	305	2	,	,	PUNCT
crl-15867	305	3	finl	finl	PROPN
crl-15867	305	4	spent	spend	VERB
crl-15867	305	5	a	a	DET
crl-15867	305	6	good	good	ADJ
crl-15867	305	7	deal	deal	NOUN
crl-15867	305	8	of	of	ADP
crl-15867	305	9	time	time	NOUN
crl-15867	305	10	publicly	publicly	ADV
crl-15867	305	11	reviewing	review	VERB
crl-15867	305	12	its	its	PRON
crl-15867	305	13	charge	charge	NOUN
crl-15867	305	14	with	with	ADP
crl-15867	305	15	the	the	DET
crl-15867	305	16	library	library	NOUN
crl-15867	305	17	.	.	PUNCT
crl-15867	306	1	these	these	DET
crl-15867	306	2	dialogues	dialogue	NOUN
crl-15867	306	3	ultimately	ultimately	ADV
crl-15867	306	4	resulted	result	VERB
crl-15867	306	5	in	in	ADP
crl-15867	306	6	a	a	DET
crl-15867	306	7	redra	redra	NOUN
crl-15867	306	8	emphasizing	emphasize	VERB
crl-15867	306	9	that	that	DET
crl-15867	306	10	finl	finl	NOUN
crl-15867	306	11	was	be	AUX
crl-15867	306	12	definitely	definitely	ADV
crl-15867	306	13	a	a	DET
crl-15867	306	14	process	process	NOUN
crl-15867	306	15	improvement	improvement	NOUN
crl-15867	306	16	team	team	NOUN
crl-15867	306	17	whose	whose	DET
crl-15867	306	18	goal	goal	NOUN
crl-15867	306	19	was	be	AUX
crl-15867	306	20	to	to	PART
crl-15867	306	21	cut	cut	VERB
crl-15867	306	22	costs	cost	NOUN
crl-15867	306	23	—	—	PUNCT
crl-15867	306	24	without	without	ADP
crl-15867	306	25	lowering	lower	VERB
crl-15867	306	26	quality	quality	NOUN
crl-15867	306	27	.	.	PUNCT
crl-15867	307	1	finding	find	VERB
crl-15867	307	2	information	information	NOUN
crl-15867	307	3	in	in	ADP
crl-15867	307	4	a	a	DET
crl-15867	307	5	new	new	ADJ
crl-15867	307	6	landscape	landscape	NOUN
crl-15867	307	7	261	261	NUM
crl-15867	307	8	finl	finl	NOUN
crl-15867	307	9	’s	’s	PART
crl-15867	307	10	next	next	ADJ
crl-15867	307	11	major	major	ADJ
crl-15867	307	12	communication	communication	NOUN
crl-15867	307	13	phase	phase	NOUN
crl-15867	307	14	involved	involve	VERB
crl-15867	307	15	sharing	share	VERB
crl-15867	307	16	with	with	ADP
crl-15867	307	17	library	library	ADJ
crl-15867	307	18	staff	staff	NOUN
crl-15867	307	19	the	the	DET
crl-15867	307	20	analysis	analysis	NOUN
crl-15867	307	21	of	of	ADP
crl-15867	307	22	the	the	DET
crl-15867	307	23	data	datum	NOUN
crl-15867	307	24	collected	collect	VERB
crl-15867	307	25	on	on	ADP
crl-15867	307	26	various	various	ADJ
crl-15867	307	27	information	information	NOUN
crl-15867	307	28	and	and	CCONJ
crl-15867	307	29	referral	referral	NOUN
crl-15867	307	30	processes	process	NOUN
crl-15867	307	31	.	.	PUNCT
crl-15867	308	1	finl	finl	NOUN
crl-15867	308	2	’s	’s	PART
crl-15867	308	3	sense	sense	NOUN
crl-15867	308	4	was	be	AUX
crl-15867	308	5	that	that	SCONJ
crl-15867	308	6	some	some	DET
crl-15867	308	7	staff	staff	NOUN
crl-15867	308	8	,	,	PUNCT
crl-15867	308	9	and	and	CCONJ
crl-15867	308	10	particularly	particularly	ADV
crl-15867	308	11	librarians	librarian	NOUN
crl-15867	308	12	who	who	PRON
crl-15867	308	13	had	have	AUX
crl-15867	308	14	worked	work	VERB
crl-15867	308	15	at	at	ADP
crl-15867	308	16	a	a	DET
crl-15867	308	17	reference	reference	NOUN
crl-15867	308	18	desk	desk	NOUN
crl-15867	308	19	for	for	ADP
crl-15867	308	20	many	many	ADJ
crl-15867	308	21	years	year	NOUN
crl-15867	308	22	,	,	PUNCT
crl-15867	308	23	tended	tend	VERB
crl-15867	308	24	to	to	PART
crl-15867	308	25	view	view	VERB
crl-15867	308	26	the	the	DET
crl-15867	308	27	demand	demand	NOUN
crl-15867	308	28	for	for	ADP
crl-15867	308	29	reference	reference	NOUN
crl-15867	308	30	through	through	ADP
crl-15867	308	31	rose	rise	VERB
crl-15867	308	32	-	-	PUNCT
crl-15867	308	33	colored	color	VERB
crl-15867	308	34	glasses	glass	NOUN
crl-15867	308	35	,	,	PUNCT
crl-15867	308	36	as	as	SCONJ
crl-15867	308	37	it	it	PRON
crl-15867	308	38	was	be	AUX
crl-15867	308	39	in	in	ADP
crl-15867	308	40	the	the	DET
crl-15867	308	41	20th	20th	ADJ
crl-15867	308	42	century	century	NOUN
crl-15867	308	43	rather	rather	ADV
crl-15867	308	44	than	than	ADP
crl-15867	308	45	as	as	SCONJ
crl-15867	308	46	it	it	PRON
crl-15867	308	47	is	be	AUX
crl-15867	308	48	now	now	ADV
crl-15867	308	49	in	in	ADP
crl-15867	308	50	the	the	DET
crl-15867	308	51	21st	21st	NOUN
crl-15867	308	52	.	.	PUNCT
crl-15867	309	1	the	the	DET
crl-15867	309	2	data	data	NOUN
crl-15867	309	3	finl	finl	NOUN
crl-15867	309	4	gathered	gather	VERB
crl-15867	309	5	made	make	VERB
crl-15867	309	6	it	it	PRON
crl-15867	309	7	clear	clear	ADJ
crl-15867	309	8	that	that	SCONJ
crl-15867	309	9	,	,	PUNCT
crl-15867	309	10	whatever	whatever	DET
crl-15867	309	11	impression	impression	NOUN
crl-15867	309	12	some	some	DET
crl-15867	309	13	librarians	librarian	NOUN
crl-15867	309	14	may	may	AUX
crl-15867	309	15	have	have	AUX
crl-15867	309	16	had	have	VERB
crl-15867	309	17	,	,	PUNCT
crl-15867	309	18	the	the	DET
crl-15867	309	19	library	library	NOUN
crl-15867	309	20	was	be	AUX
crl-15867	309	21	no	no	ADV
crl-15867	309	22	longer	long	ADV
crl-15867	309	23	ge	ge	PROPN
crl-15867	309	24	ing	ing	ADJ
crl-15867	309	25	lots	lot	NOUN
crl-15867	309	26	of	of	ADP
crl-15867	309	27	challenging	challenge	VERB
crl-15867	309	28	traditional	traditional	ADJ
crl-15867	309	29	reference	reference	NOUN
crl-15867	309	30	questions	question	NOUN
crl-15867	309	31	at	at	ADP
crl-15867	309	32	any	any	PRON
crl-15867	309	33	of	of	ADP
crl-15867	309	34	the	the	DET
crl-15867	309	35	service	service	NOUN
crl-15867	309	36	sites	site	NOUN
crl-15867	309	37	.	.	PUNCT
crl-15867	310	1	consistent	consistent	ADJ
crl-15867	310	2	data	datum	NOUN
crl-15867	310	3	made	make	VERB
crl-15867	310	4	it	it	PRON
crl-15867	310	5	difficult	difficult	ADJ
crl-15867	310	6	for	for	SCONJ
crl-15867	310	7	the	the	DET
crl-15867	310	8	few	few	ADJ
crl-15867	310	9	remaining	remain	VERB
crl-15867	310	10	reference	reference	NOUN
crl-15867	310	11	traditionalists	traditionalist	NOUN
crl-15867	310	12	to	to	PART
crl-15867	310	13	claim	claim	VERB
crl-15867	310	14	that	that	SCONJ
crl-15867	310	15	their	their	PRON
crl-15867	310	16	absence	absence	NOUN
crl-15867	310	17	from	from	ADP
crl-15867	310	18	the	the	DET
crl-15867	310	19	desk	desk	NOUN
crl-15867	310	20	would	would	AUX
crl-15867	310	21	result	result	VERB
crl-15867	310	22	in	in	ADP
crl-15867	310	23	a	a	DET
crl-15867	310	24	catastrophic	catastrophic	ADJ
crl-15867	310	25	decline	decline	NOUN
crl-15867	310	26	in	in	ADP
crl-15867	310	27	the	the	DET
crl-15867	310	28	quality	quality	NOUN
crl-15867	310	29	of	of	ADP
crl-15867	310	30	service	service	NOUN
crl-15867	310	31	.	.	PUNCT
crl-15867	311	1	and	and	CCONJ
crl-15867	311	2	,	,	PUNCT
crl-15867	311	3	indeed	indeed	ADV
crl-15867	311	4	,	,	PUNCT
crl-15867	311	5	from	from	ADP
crl-15867	311	6	the	the	DET
crl-15867	311	7	perspective	perspective	NOUN
crl-15867	311	8	of	of	ADP
crl-15867	311	9	our	our	PRON
crl-15867	311	10	customers	customer	NOUN
crl-15867	311	11	,	,	PUNCT
crl-15867	311	12	it	it	PRON
crl-15867	311	13	was	be	AUX
crl-15867	311	14	difficult	difficult	ADJ
crl-15867	311	15	for	for	SCONJ
crl-15867	311	16	finl	finl	NOUN
crl-15867	311	17	to	to	PART
crl-15867	311	18	determine	determine	VERB
crl-15867	311	19	that	that	SCONJ
crl-15867	311	20	they	they	PRON
crl-15867	311	21	noticed	notice	VERB
crl-15867	311	22	any	any	PRON
crl-15867	311	23	of	of	ADP
crl-15867	311	24	the	the	DET
crl-15867	311	25	piloted	piloted	ADJ
crl-15867	311	26	changes	change	NOUN
crl-15867	311	27	.	.	PUNCT
crl-15867	312	1	although	although	SCONJ
crl-15867	312	2	faculty	faculty	NOUN
crl-15867	312	3	and	and	CCONJ
crl-15867	312	4	students	student	NOUN
crl-15867	312	5	are	be	AUX
crl-15867	312	6	given	give	VERB
crl-15867	312	7	multiple	multiple	ADJ
crl-15867	312	8	mechanisms	mechanism	NOUN
crl-15867	312	9	to	to	PART
crl-15867	312	10	give	give	VERB
crl-15867	312	11	input	input	NOUN
crl-15867	312	12	to	to	ADP
crl-15867	312	13	the	the	DET
crl-15867	312	14	library	library	NOUN
crl-15867	312	15	,	,	PUNCT
crl-15867	312	16	there	there	PRON
crl-15867	312	17	was	be	VERB
crl-15867	312	18	no	no	DET
crl-15867	312	19	rise	rise	NOUN
crl-15867	312	20	in	in	ADP
crl-15867	312	21	the	the	DET
crl-15867	312	22	number	number	NOUN
crl-15867	312	23	of	of	ADP
crl-15867	312	24	complaints	complaint	NOUN
crl-15867	312	25	about	about	ADP
crl-15867	312	26	service	service	NOUN
crl-15867	312	27	.	.	PUNCT
crl-15867	313	1	the	the	DET
crl-15867	313	2	action	action	NOUN
crl-15867	313	3	gap	gap	NOUN
crl-15867	313	4	survey	survey	NOUN
crl-15867	313	5	during	during	ADP
crl-15867	313	6	the	the	DET
crl-15867	313	7	finl	finl	NOUN
crl-15867	313	8	pilot	pilot	NOUN
crl-15867	313	9	showed	show	VERB
crl-15867	313	10	only	only	ADV
crl-15867	313	11	minor	minor	ADJ
crl-15867	313	12	changes	change	NOUN
crl-15867	313	13	in	in	ADP
crl-15867	313	14	customer	customer	NOUN
crl-15867	313	15	priorities	priority	NOUN
crl-15867	313	16	and	and	CCONJ
crl-15867	313	17	views	view	NOUN
crl-15867	313	18	on	on	ADP
crl-15867	313	19	the	the	DET
crl-15867	313	20	quality	quality	NOUN
crl-15867	313	21	of	of	ADP
crl-15867	313	22	work	work	NOUN
crl-15867	313	23	.	.	PUNCT
crl-15867	314	1	minimizing	minimize	VERB
crl-15867	314	2	any	any	DET
crl-15867	314	3	negative	negative	ADJ
crl-15867	314	4	impact	impact	NOUN
crl-15867	314	5	of	of	ADP
crl-15867	314	6	our	our	PRON
crl-15867	314	7	changes	change	NOUN
crl-15867	314	8	on	on	ADP
crl-15867	314	9	customers	customer	NOUN
crl-15867	314	10	was	be	AUX
crl-15867	314	11	an	an	DET
crl-15867	314	12	important	important	ADJ
crl-15867	314	13	part	part	NOUN
crl-15867	314	14	of	of	ADP
crl-15867	314	15	our	our	PRON
crl-15867	314	16	charge	charge	NOUN
crl-15867	314	17	.	.	PUNCT
crl-15867	315	1	it	it	PRON
crl-15867	315	2	is	be	AUX
crl-15867	315	3	instructive	instructive	ADJ
crl-15867	315	4	to	to	PART
crl-15867	315	5	compare	compare	VERB
crl-15867	315	6	the	the	DET
crl-15867	315	7	public	public	ADJ
crl-15867	315	8	reaction	reaction	NOUN
crl-15867	315	9	to	to	PART
crl-15867	315	10	finl	finl	VERB
crl-15867	315	11	’s	’s	PART
crl-15867	315	12	modifications	modification	NOUN
crl-15867	315	13	of	of	ADP
crl-15867	315	14	the	the	DET
crl-15867	315	15	library	library	NOUN
crl-15867	315	16	’s	’s	PART
crl-15867	315	17	reference	reference	NOUN
crl-15867	315	18	staffing	staffing	NOUN
crl-15867	315	19	models	model	NOUN
crl-15867	315	20	to	to	ADP
crl-15867	315	21	their	their	PRON
crl-15867	315	22	reaction	reaction	NOUN
crl-15867	315	23	to	to	ADP
crl-15867	315	24	a	a	DET
crl-15867	315	25	major	major	ADJ
crl-15867	315	26	overhaul	overhaul	NOUN
crl-15867	315	27	of	of	ADP
crl-15867	315	28	the	the	DET
crl-15867	315	29	library	library	NOUN
crl-15867	315	30	’s	’s	PART
crl-15867	315	31	web	web	NOUN
crl-15867	315	32	site	site	NOUN
crl-15867	315	33	,	,	PUNCT
crl-15867	315	34	which	which	PRON
crl-15867	315	35	took	take	VERB
crl-15867	315	36	place	place	NOUN
crl-15867	315	37	a	a	DET
crl-15867	315	38	few	few	ADJ
crl-15867	315	39	months	month	NOUN
crl-15867	315	40	later	later	ADV
crl-15867	315	41	.	.	PUNCT
crl-15867	316	1	the	the	DET
crl-15867	316	2	changes	change	NOUN
crl-15867	316	3	to	to	ADP
crl-15867	316	4	the	the	DET
crl-15867	316	5	library	library	NOUN
crl-15867	316	6	’s	’s	PART
crl-15867	316	7	web	web	NOUN
crl-15867	316	8	presence	presence	NOUN
crl-15867	316	9	generated	generate	VERB
crl-15867	316	10	significant	significant	ADJ
crl-15867	316	11	amounts	amount	NOUN
crl-15867	316	12	of	of	ADP
crl-15867	316	13	customer	customer	NOUN
crl-15867	316	14	feedback	feedback	NOUN
crl-15867	316	15	,	,	PUNCT
crl-15867	316	16	both	both	CCONJ
crl-15867	316	17	positive	positive	ADJ
crl-15867	316	18	and	and	CCONJ
crl-15867	316	19	negative	negative	ADJ
crl-15867	316	20	.	.	PUNCT
crl-15867	317	1	changes	change	NOUN
crl-15867	317	2	to	to	ADP
crl-15867	317	3	the	the	DET
crl-15867	317	4	web	web	NOUN
crl-15867	317	5	site	site	NOUN
crl-15867	317	6	drew	draw	VERB
crl-15867	317	7	immediate	immediate	ADJ
crl-15867	317	8	a	a	DET
crl-15867	317	9	ention	ention	NOUN
crl-15867	317	10	.	.	PUNCT
crl-15867	318	1	comparable	comparable	ADJ
crl-15867	318	2	changes	change	NOUN
crl-15867	318	3	to	to	PART
crl-15867	318	4	reference	reference	NOUN
crl-15867	318	5	desks	desk	NOUN
crl-15867	318	6	went	go	VERB
crl-15867	318	7	virtually	virtually	ADV
crl-15867	318	8	unnoticed	unnoticed	ADJ
crl-15867	318	9	.	.	PUNCT
crl-15867	319	1	finl	finl	NOUN
crl-15867	319	2	interprets	interpret	VERB
crl-15867	319	3	the	the	DET
crl-15867	319	4	difference	difference	NOUN
crl-15867	319	5	in	in	ADP
crl-15867	319	6	these	these	DET
crl-15867	319	7	responses	response	NOUN
crl-15867	319	8	as	as	ADP
crl-15867	319	9	confirmation	confirmation	NOUN
crl-15867	319	10	of	of	ADP
crl-15867	319	11	our	our	PRON
crl-15867	319	12	conclusion	conclusion	NOUN
crl-15867	319	13	that	that	SCONJ
crl-15867	319	14	our	our	PRON
crl-15867	319	15	traditional	traditional	ADJ
crl-15867	319	16	reference	reference	NOUN
crl-15867	319	17	desks	desk	NOUN
crl-15867	319	18	do	do	AUX
crl-15867	319	19	indeed	indeed	ADV
crl-15867	319	20	represent	represent	VERB
crl-15867	319	21	a	a	DET
crl-15867	319	22	legacy	legacy	NOUN
crl-15867	319	23	service	service	NOUN
crl-15867	319	24	.	.	PUNCT
crl-15867	320	1	and	and	CCONJ
crl-15867	320	2	while	while	SCONJ
crl-15867	320	3	this	this	PRON
crl-15867	320	4	certainly	certainly	ADV
crl-15867	320	5	does	do	AUX
crl-15867	320	6	not	not	PART
crl-15867	320	7	mean	mean	VERB
crl-15867	320	8	that	that	SCONJ
crl-15867	320	9	traditional	traditional	ADJ
crl-15867	320	10	reference	reference	NOUN
crl-15867	320	11	desks	desk	NOUN
crl-15867	320	12	can	can	AUX
crl-15867	320	13	be	be	AUX
crl-15867	320	14	abandoned	abandon	VERB
crl-15867	320	15	immediately	immediately	ADV
crl-15867	320	16	or	or	CCONJ
crl-15867	320	17	even	even	ADV
crl-15867	320	18	in	in	ADP
crl-15867	320	19	the	the	DET
crl-15867	320	20	near	near	ADJ
crl-15867	320	21	future	future	NOUN
crl-15867	320	22	,	,	PUNCT
crl-15867	320	23	it	it	PRON
crl-15867	320	24	does	do	AUX
crl-15867	320	25	suggest	suggest	VERB
crl-15867	320	26	that	that	SCONJ
crl-15867	320	27	it	it	PRON
crl-15867	320	28	is	be	AUX
crl-15867	320	29	reasonable	reasonable	ADJ
crl-15867	320	30	to	to	PART
crl-15867	320	31	keep	keep	VERB
crl-15867	320	32	searching	search	VERB
crl-15867	320	33	for	for	ADP
crl-15867	320	34	less	less	ADV
crl-15867	320	35	expensive	expensive	ADJ
crl-15867	320	36	ways	way	NOUN
crl-15867	320	37	to	to	PART
crl-15867	320	38	deliver	deliver	VERB
crl-15867	320	39	this	this	DET
crl-15867	320	40	service	service	NOUN
crl-15867	320	41	.	.	PUNCT
crl-15867	321	1	benefits	benefit	NOUN
crl-15867	321	2	to	to	ADP
crl-15867	321	3	the	the	DET
crl-15867	321	4	library	library	NOUN
crl-15867	321	5	finl	finl	NOUN
crl-15867	321	6	’s	’s	PART
crl-15867	321	7	work	work	NOUN
crl-15867	321	8	resulted	result	VERB
crl-15867	321	9	in	in	ADP
crl-15867	321	10	multiple	multiple	ADJ
crl-15867	321	11	benefits	benefit	NOUN
crl-15867	321	12	to	to	ADP
crl-15867	321	13	the	the	DET
crl-15867	321	14	library	library	NOUN
crl-15867	321	15	.	.	PUNCT
crl-15867	322	1	obviously	obviously	ADV
crl-15867	322	2	,	,	PUNCT
crl-15867	322	3	the	the	DET
crl-15867	322	4	cost	cost	NOUN
crl-15867	322	5	savings	saving	NOUN
crl-15867	322	6	(	(	PUNCT
crl-15867	322	7	more	more	ADJ
crl-15867	322	8	than	than	ADP
crl-15867	322	9	$	$	SYM
crl-15867	322	10	200,000	200,000	NUM
crl-15867	322	11	projected	project	VERB
crl-15867	322	12	over	over	ADP
crl-15867	322	13	a	a	DET
crl-15867	322	14	full	full	ADJ
crl-15867	322	15	year	year	NOUN
crl-15867	322	16	)	)	PUNCT
crl-15867	322	17	were	be	AUX
crl-15867	322	18	significant	significant	ADJ
crl-15867	322	19	.	.	PUNCT
crl-15867	323	1	coincident	coincident	ADJ
crl-15867	323	2	with	with	ADP
crl-15867	323	3	the	the	DET
crl-15867	323	4	completion	completion	NOUN
crl-15867	323	5	of	of	ADP
crl-15867	323	6	finl	finl	NOUN
crl-15867	323	7	’s	’s	PART
crl-15867	323	8	work	work	NOUN
crl-15867	323	9	in	in	ADP
crl-15867	323	10	the	the	DET
crl-15867	323	11	spring	spring	NOUN
crl-15867	323	12	of	of	ADP
crl-15867	323	13	2005	2005	NUM
crl-15867	323	14	,	,	PUNCT
crl-15867	323	15	the	the	DET
crl-15867	323	16	library	library	NOUN
crl-15867	323	17	faced	face	VERB
crl-15867	323	18	another	another	DET
crl-15867	323	19	significant	significant	ADJ
crl-15867	323	20	budget	budget	NOUN
crl-15867	323	21	cut	cut	NOUN
crl-15867	323	22	.	.	PUNCT
crl-15867	324	1	as	as	ADP
crl-15867	324	2	before	before	ADV
crl-15867	324	3	,	,	PUNCT
crl-15867	324	4	as	as	ADP
crl-15867	324	5	a	a	DET
crl-15867	324	6	result	result	NOUN
crl-15867	324	7	of	of	ADP
crl-15867	324	8	recent	recent	ADJ
crl-15867	324	9	resignations	resignation	NOUN
crl-15867	324	10	,	,	PUNCT
crl-15867	324	11	the	the	DET
crl-15867	324	12	library	library	NOUN
crl-15867	324	13	had	have	VERB
crl-15867	324	14	several	several	ADJ
crl-15867	324	15	vacant	vacant	ADJ
crl-15867	324	16	librarian	librarian	ADJ
crl-15867	324	17	positions	position	NOUN
crl-15867	324	18	.	.	PUNCT
crl-15867	325	1	the	the	DET
crl-15867	325	2	time	time	NOUN
crl-15867	325	3	savings	saving	NOUN
crl-15867	325	4	created	create	VERB
crl-15867	325	5	by	by	ADP
crl-15867	325	6	finl	finl	NOUN
crl-15867	325	7	’s	’s	PART
crl-15867	325	8	work	work	NOUN
crl-15867	325	9	were	be	AUX
crl-15867	325	10	consolidated	consolidate	VERB
crl-15867	325	11	into	into	ADP
crl-15867	325	12	several	several	ADJ
crl-15867	325	13	of	of	ADP
crl-15867	325	14	these	these	DET
crl-15867	325	15	vacant	vacant	ADJ
crl-15867	325	16	lines	line	NOUN
crl-15867	325	17	,	,	PUNCT
crl-15867	325	18	which	which	PRON
crl-15867	325	19	were	be	AUX
crl-15867	325	20	turned	turn	VERB
crl-15867	325	21	back	back	ADV
crl-15867	325	22	to	to	ADP
crl-15867	325	23	the	the	DET
crl-15867	325	24	university	university	NOUN
crl-15867	325	25	to	to	PART
crl-15867	325	26	pay	pay	VERB
crl-15867	325	27	for	for	ADP
crl-15867	325	28	the	the	DET
crl-15867	325	29	majority	majority	NOUN
crl-15867	325	30	of	of	ADP
crl-15867	325	31	the	the	DET
crl-15867	325	32	budget	budget	NOUN
crl-15867	325	33	cut	cut	NOUN
crl-15867	325	34	.	.	PUNCT
crl-15867	326	1	thus	thus	ADV
crl-15867	326	2	,	,	PUNCT
crl-15867	326	3	the	the	DET
crl-15867	326	4	library	library	NOUN
crl-15867	326	5	was	be	AUX
crl-15867	326	6	able	able	ADJ
crl-15867	326	7	to	to	PART
crl-15867	326	8	weather	weather	VERB
crl-15867	326	9	a	a	DET
crl-15867	326	10	serious	serious	ADJ
crl-15867	326	11	financial	financial	ADJ
crl-15867	326	12	crisis	crisis	NOUN
crl-15867	326	13	without	without	ADP
crl-15867	326	14	resorting	resort	VERB
crl-15867	326	15	to	to	ADP
crl-15867	326	16	layoffs	layoff	NOUN
crl-15867	326	17	,	,	PUNCT
crl-15867	326	18	thanks	thank	NOUN
crl-15867	326	19	in	in	ADP
crl-15867	326	20	part	part	NOUN
crl-15867	326	21	to	to	PART
crl-15867	326	22	finl	finl	VERB
crl-15867	326	23	’s	’s	PART
crl-15867	326	24	work	work	NOUN
crl-15867	326	25	.	.	PUNCT
crl-15867	327	1	beyond	beyond	ADP
crl-15867	327	2	the	the	DET
crl-15867	327	3	fortuitous	fortuitous	ADJ
crl-15867	327	4	cost	cost	NOUN
crl-15867	327	5	savings	saving	NOUN
crl-15867	327	6	,	,	PUNCT
crl-15867	327	7	other	other	ADJ
crl-15867	327	8	benefits	benefit	NOUN
crl-15867	327	9	resulting	result	VERB
crl-15867	327	10	from	from	ADP
crl-15867	327	11	finl	finl	NOUN
crl-15867	327	12	’s	’s	PART
crl-15867	327	13	work	work	NOUN
crl-15867	327	14	included	include	VERB
crl-15867	327	15	the	the	DET
crl-15867	327	16	following	follow	VERB
crl-15867	327	17	:	:	PUNCT
crl-15867	327	18	•	•	NUM
crl-15867	327	19	chat	chat	NOUN
crl-15867	327	20	reference	reference	NOUN
crl-15867	327	21	transactions	transaction	NOUN
crl-15867	327	22	tripled	triple	VERB
crl-15867	327	23	,	,	PUNCT
crl-15867	327	24	chiefly	chiefly	ADV
crl-15867	327	25	because	because	SCONJ
crl-15867	327	26	this	this	DET
crl-15867	327	27	service	service	NOUN
crl-15867	327	28	was	be	AUX
crl-15867	327	29	reliably	reliably	ADV
crl-15867	327	30	offered	offer	VERB
crl-15867	327	31	across	across	ADP
crl-15867	327	32	many	many	ADJ
crl-15867	327	33	more	more	ADJ
crl-15867	327	34	hours	hour	NOUN
crl-15867	327	35	each	each	DET
crl-15867	327	36	day	day	NOUN
crl-15867	327	37	.	.	PUNCT
crl-15867	328	1	we	we	PRON
crl-15867	328	2	were	be	AUX
crl-15867	328	3	able	able	ADJ
crl-15867	328	4	to	to	PART
crl-15867	328	5	serve	serve	VERB
crl-15867	328	6	more	more	ADJ
crl-15867	328	7	customers	customer	NOUN
crl-15867	328	8	while	while	SCONJ
crl-15867	328	9	substantially	substantially	ADV
crl-15867	328	10	reducing	reduce	VERB
crl-15867	328	11	the	the	DET
crl-15867	328	12	cost	cost	NOUN
crl-15867	328	13	of	of	ADP
crl-15867	328	14	this	this	DET
crl-15867	328	15	service	service	NOUN
crl-15867	328	16	simply	simply	ADV
crl-15867	328	17	by	by	ADP
crl-15867	328	18	changing	change	VERB
crl-15867	328	19	the	the	DET
crl-15867	328	20	delivery	delivery	NOUN
crl-15867	328	21	model	model	NOUN
crl-15867	328	22	.	.	PUNCT
crl-15867	329	1	•	•	NUM
crl-15867	329	2	paraprofessionals	paraprofessional	NOUN
crl-15867	329	3	from	from	ADP
crl-15867	329	4	the	the	DET
crl-15867	329	5	materials	material	NOUN
crl-15867	329	6	access	access	NOUN
crl-15867	329	7	team	team	NOUN
crl-15867	329	8	(	(	PUNCT
crl-15867	329	9	circulation	circulation	NOUN
crl-15867	329	10	)	)	PUNCT
crl-15867	329	11	were	be	AUX
crl-15867	329	12	able	able	ADJ
crl-15867	329	13	to	to	PART
crl-15867	329	14	take	take	VERB
crl-15867	329	15	on	on	ADP
crl-15867	329	16	more	more	ADV
crl-15867	329	17	challenging	challenging	ADJ
crl-15867	329	18	work	work	NOUN
crl-15867	329	19	.	.	PUNCT
crl-15867	330	1	•	•	NUM
crl-15867	330	2	librarian	librarian	ADJ
crl-15867	330	3	time	time	NOUN
crl-15867	330	4	(	(	PUNCT
crl-15867	330	5	obviously	obviously	ADV
crl-15867	330	6	not	not	PART
crl-15867	330	7	including	include	VERB
crl-15867	330	8	vacant	vacant	ADJ
crl-15867	330	9	lines	line	NOUN
crl-15867	330	10	lost	lose	VERB
crl-15867	330	11	)	)	PUNCT
crl-15867	330	12	was	be	AUX
crl-15867	330	13	freed	free	VERB
crl-15867	330	14	up	up	ADP
crl-15867	330	15	for	for	ADP
crl-15867	330	16	other	other	ADJ
crl-15867	330	17	work	work	NOUN
crl-15867	330	18	.	.	PUNCT
crl-15867	331	1	•	•	NUM
crl-15867	331	2	the	the	DET
crl-15867	331	3	new	new	ADJ
crl-15867	331	4	online	online	ADJ
crl-15867	331	5	reference	reference	NOUN
crl-15867	331	6	statistics	statistic	NOUN
crl-15867	331	7	collection	collection	NOUN
crl-15867	331	8	system	system	NOUN
crl-15867	331	9	eliminated	eliminate	VERB
crl-15867	331	10	a	a	DET
crl-15867	331	11	great	great	ADJ
crl-15867	331	12	deal	deal	NOUN
crl-15867	331	13	of	of	ADP
crl-15867	331	14	routine	routine	ADJ
crl-15867	331	15	data	datum	NOUN
crl-15867	331	16	entry	entry	NOUN
crl-15867	331	17	work	work	NOUN
crl-15867	331	18	and	and	CCONJ
crl-15867	331	19	provided	provide	VERB
crl-15867	331	20	more	more	ADV
crl-15867	331	21	accurate	accurate	ADJ
crl-15867	331	22	data	datum	NOUN
crl-15867	331	23	on	on	ADP
crl-15867	331	24	reference	reference	NOUN
crl-15867	331	25	processes	process	NOUN
crl-15867	331	26	.	.	PUNCT
crl-15867	332	1	•	•	NUM
crl-15867	332	2	the	the	DET
crl-15867	332	3	new	new	ADJ
crl-15867	332	4	online	online	ADJ
crl-15867	332	5	referral	referral	ADJ
crl-15867	332	6	system	system	NOUN
crl-15867	332	7	has	have	AUX
crl-15867	332	8	enabled	enable	VERB
crl-15867	332	9	the	the	DET
crl-15867	332	10	library	library	NOUN
crl-15867	332	11	for	for	ADP
crl-15867	332	12	the	the	DET
crl-15867	332	13	first	first	ADJ
crl-15867	332	14	time	time	NOUN
crl-15867	332	15	to	to	PART
crl-15867	332	16	collect	collect	VERB
crl-15867	332	17	accurate	accurate	ADJ
crl-15867	332	18	data	datum	NOUN
crl-15867	332	19	on	on	ADP
crl-15867	332	20	the	the	DET
crl-15867	332	21	number	number	NOUN
crl-15867	332	22	of	of	ADP
crl-15867	332	23	referrals	referral	NOUN
crl-15867	332	24	made	make	VERB
crl-15867	332	25	to	to	PART
crl-15867	332	26	subject	subject	VERB
crl-15867	332	27	specialists	specialist	NOUN
crl-15867	332	28	,	,	PUNCT
crl-15867	332	29	as	as	ADV
crl-15867	332	30	well	well	ADV
crl-15867	332	31	as	as	ADP
crl-15867	332	32	ensuring	ensure	VERB
crl-15867	332	33	that	that	SCONJ
crl-15867	332	34	referred	refer	VERB
crl-15867	332	35	customers	customer	NOUN
crl-15867	332	36	’	’	PART
crl-15867	332	37	information	information	NOUN
crl-15867	332	38	needs	need	NOUN
crl-15867	332	39	are	be	AUX
crl-15867	332	40	promptly	promptly	ADV
crl-15867	332	41	addressed	address	VERB
crl-15867	332	42	.	.	PUNCT
crl-15867	333	1	•	•	NUM
crl-15867	333	2	the	the	DET
crl-15867	333	3	information	information	NOUN
crl-15867	333	4	commons	common	NOUN
crl-15867	333	5	desk	desk	NOUN
crl-15867	333	6	went	go	VERB
crl-15867	333	7	from	from	ADP
crl-15867	333	8	33	33	NUM
crl-15867	333	9	reference	reference	NOUN
crl-15867	333	10	providers	provider	NOUN
crl-15867	333	11	work	work	VERB
crl-15867	333	12	262	262	NUM
crl-15867	333	13	college	college	PROPN
crl-15867	333	14	&	&	CCONJ
crl-15867	333	15	research	research	PROPN
crl-15867	333	16	libraries	library	NOUN
crl-15867	333	17	may	may	AUX
crl-15867	333	18	2007	2007	NUM
crl-15867	333	19	ing	e	VERB
crl-15867	333	20	only	only	ADV
crl-15867	333	21	a	a	DET
crl-15867	333	22	handful	handful	NOUN
crl-15867	333	23	of	of	ADP
crl-15867	333	24	hours	hour	NOUN
crl-15867	333	25	during	during	ADP
crl-15867	333	26	the	the	DET
crl-15867	333	27	regular	regular	ADJ
crl-15867	333	28	work	work	NOUN
crl-15867	333	29	week	week	NOUN
crl-15867	333	30	to	to	ADP
crl-15867	333	31	a	a	DET
crl-15867	333	32	cadre	cadre	NOUN
crl-15867	333	33	of	of	ADP
crl-15867	333	34	10	10	NUM
crl-15867	333	35	reference	reference	NOUN
crl-15867	333	36	providers	provider	NOUN
crl-15867	333	37	working	work	VERB
crl-15867	333	38	9	9	NUM
crl-15867	333	39	hours	hour	NOUN
crl-15867	333	40	per	per	ADP
crl-15867	333	41	week	week	NOUN
crl-15867	333	42	.	.	PUNCT
crl-15867	334	1	the	the	DET
crl-15867	334	2	increased	increase	VERB
crl-15867	334	3	hours	hour	NOUN
crl-15867	334	4	on	on	ADP
crl-15867	334	5	the	the	DET
crl-15867	334	6	desk	desk	NOUN
crl-15867	334	7	allows	allow	VERB
crl-15867	334	8	individuals	individual	NOUN
crl-15867	334	9	to	to	PART
crl-15867	334	10	build	build	VERB
crl-15867	334	11	their	their	PRON
crl-15867	334	12	skills	skill	NOUN
crl-15867	334	13	and	and	CCONJ
crl-15867	334	14	work	work	VERB
crl-15867	334	15	a	a	DET
crl-15867	334	16	set	set	NOUN
crl-15867	334	17	schedule	schedule	NOUN
crl-15867	334	18	.	.	PUNCT
crl-15867	335	1	with	with	ADP
crl-15867	335	2	this	this	DET
crl-15867	335	3	set	set	VERB
crl-15867	335	4	schedule	schedule	NOUN
crl-15867	335	5	,	,	PUNCT
crl-15867	335	6	customers	customer	NOUN
crl-15867	335	7	see	see	VERB
crl-15867	335	8	familiar	familiar	ADJ
crl-15867	335	9	faces	face	NOUN
crl-15867	335	10	at	at	ADP
crl-15867	335	11	the	the	DET
crl-15867	335	12	desk	desk	NOUN
crl-15867	335	13	and	and	CCONJ
crl-15867	335	14	can	can	AUX
crl-15867	335	15	anticipate	anticipate	VERB
crl-15867	335	16	when	when	SCONJ
crl-15867	335	17	specific	specific	ADJ
crl-15867	335	18	specialists	specialist	NOUN
crl-15867	335	19	are	be	AUX
crl-15867	335	20	going	go	VERB
crl-15867	335	21	to	to	PART
crl-15867	335	22	be	be	AUX
crl-15867	335	23	available	available	ADJ
crl-15867	335	24	.	.	PUNCT
crl-15867	336	1	•	•	NUM
crl-15867	336	2	reducing	reduce	VERB
crl-15867	336	3	the	the	DET
crl-15867	336	4	number	number	NOUN
crl-15867	336	5	of	of	ADP
crl-15867	336	6	staff	staff	NOUN
crl-15867	336	7	providing	provide	VERB
crl-15867	336	8	reference	reference	NOUN
crl-15867	336	9	and	and	CCONJ
crl-15867	336	10	circulation	circulation	NOUN
crl-15867	336	11	services	service	NOUN
crl-15867	336	12	at	at	ADP
crl-15867	336	13	various	various	ADJ
crl-15867	336	14	sites	site	NOUN
crl-15867	336	15	has	have	AUX
crl-15867	336	16	made	make	VERB
crl-15867	336	17	it	it	PRON
crl-15867	336	18	easier	easy	ADJ
crl-15867	336	19	for	for	SCONJ
crl-15867	336	20	these	these	DET
crl-15867	336	21	staff	staff	NOUN
crl-15867	336	22	to	to	PART
crl-15867	336	23	communicate	communicate	VERB
crl-15867	336	24	with	with	ADP
crl-15867	336	25	colleagues	colleague	NOUN
crl-15867	336	26	,	,	PUNCT
crl-15867	336	27	both	both	CCONJ
crl-15867	336	28	at	at	ADP
crl-15867	336	29	individual	individual	ADJ
crl-15867	336	30	desks	desk	NOUN
crl-15867	336	31	and	and	CCONJ
crl-15867	336	32	throughout	throughout	ADP
crl-15867	336	33	the	the	DET
crl-15867	336	34	system	system	NOUN
crl-15867	336	35	.	.	PUNCT
crl-15867	337	1	it	it	PRON
crl-15867	337	2	is	be	AUX
crl-15867	337	3	enabling	enable	VERB
crl-15867	337	4	the	the	DET
crl-15867	337	5	library	library	NOUN
crl-15867	337	6	to	to	PART
crl-15867	337	7	begin	begin	VERB
crl-15867	337	8	to	to	PART
crl-15867	337	9	create	create	VERB
crl-15867	337	10	a	a	DET
crl-15867	337	11	“	"	PUNCT
crl-15867	337	12	reference	reference	NOUN
crl-15867	337	13	ethos	ethos	NOUN
crl-15867	337	14	”	"	PUNCT
crl-15867	337	15	and	and	CCONJ
crl-15867	337	16	service	service	NOUN
crl-15867	337	17	model	model	NOUN
crl-15867	337	18	that	that	PRON
crl-15867	337	19	is	be	AUX
crl-15867	337	20	consistent	consistent	ADJ
crl-15867	337	21	at	at	ADP
crl-15867	337	22	all	all	DET
crl-15867	337	23	the	the	DET
crl-15867	337	24	sites	site	NOUN
crl-15867	337	25	throughout	throughout	ADP
crl-15867	337	26	the	the	DET
crl-15867	337	27	system	system	NOUN
crl-15867	337	28	.	.	PUNCT
crl-15867	338	1	•	•	NUM
crl-15867	338	2	the	the	DET
crl-15867	338	3	process	process	NOUN
crl-15867	338	4	improvement	improvement	NOUN
crl-15867	338	5	study	study	NOUN
crl-15867	338	6	increased	increase	VERB
crl-15867	338	7	librarians	librarian	NOUN
crl-15867	338	8	’	’	PART
crl-15867	338	9	knowledge	knowledge	NOUN
crl-15867	338	10	of	of	ADP
crl-15867	338	11	the	the	DET
crl-15867	338	12	many	many	ADJ
crl-15867	338	13	non	non	ADJ
crl-15867	338	14	–	–	NOUN
crl-15867	338	15	value	value	NOUN
crl-15867	338	16	-	-	PUNCT
crl-15867	338	17	added	add	VERB
crl-15867	338	18	procedures	procedure	NOUN
crl-15867	338	19	that	that	PRON
crl-15867	338	20	had	have	AUX
crl-15867	338	21	built	build	VERB
crl-15867	338	22	up	up	ADP
crl-15867	338	23	over	over	ADP
crl-15867	338	24	years	year	NOUN
crl-15867	338	25	.	.	PUNCT
crl-15867	339	1	their	their	PRON
crl-15867	339	2	ability	ability	NOUN
crl-15867	339	3	to	to	PART
crl-15867	339	4	conceptualize	conceptualize	VERB
crl-15867	339	5	the	the	DET
crl-15867	339	6	information	information	NOUN
crl-15867	339	7	and	and	CCONJ
crl-15867	339	8	referral	referral	ADJ
crl-15867	339	9	process	process	NOUN
crl-15867	339	10	as	as	ADP
crl-15867	339	11	a	a	DET
crl-15867	339	12	system	system	NOUN
crl-15867	339	13	of	of	ADP
crl-15867	339	14	related	relate	VERB
crl-15867	339	15	inputs	input	NOUN
crl-15867	339	16	,	,	PUNCT
crl-15867	339	17	tasks	task	NOUN
crl-15867	339	18	,	,	PUNCT
crl-15867	339	19	activities	activity	NOUN
crl-15867	339	20	,	,	PUNCT
crl-15867	339	21	and	and	CCONJ
crl-15867	339	22	outputs	output	NOUN
crl-15867	339	23	paved	pave	VERB
crl-15867	339	24	the	the	DET
crl-15867	339	25	way	way	NOUN
crl-15867	339	26	for	for	ADP
crl-15867	339	27	instituting	institute	VERB
crl-15867	339	28	measurable	measurable	ADJ
crl-15867	339	29	improvements	improvement	NOUN
crl-15867	339	30	and	and	CCONJ
crl-15867	339	31	cost	cost	NOUN
crl-15867	339	32	reductions	reduction	NOUN
crl-15867	339	33	.	.	PUNCT
crl-15867	340	1	•	•	NOUN
crl-15867	340	2	this	this	DET
crl-15867	340	3	process	process	NOUN
crl-15867	340	4	improvement	improvement	NOUN
crl-15867	340	5	study	study	NOUN
crl-15867	340	6	provided	provide	VERB
crl-15867	340	7	additional	additional	ADJ
crl-15867	340	8	information	information	NOUN
crl-15867	340	9	about	about	ADP
crl-15867	340	10	customers	customer	NOUN
crl-15867	340	11	’	'	PUNCT
crl-15867	340	12	perceptions	perception	NOUN
crl-15867	340	13	of	of	ADP
crl-15867	340	14	their	their	PRON
crl-15867	340	15	biggest	big	ADJ
crl-15867	340	16	problems	problem	NOUN
crl-15867	340	17	using	use	VERB
crl-15867	340	18	the	the	DET
crl-15867	340	19	library	library	ADJ
crl-15867	340	20	resources	resource	NOUN
crl-15867	340	21	.	.	PUNCT
crl-15867	341	1	“	"	PUNCT
crl-15867	341	2	help	help	VERB
crl-15867	341	3	identifying	identify	VERB
crl-15867	341	4	articles	article	NOUN
crl-15867	341	5	and/or	and/or	CCONJ
crl-15867	341	6	books	book	NOUN
crl-15867	341	7	for	for	ADP
crl-15867	341	8	your	your	PRON
crl-15867	341	9	research	research	NOUN
crl-15867	341	10	topic	topic	NOUN
crl-15867	341	11	”	"	PUNCT
crl-15867	341	12	and	and	CCONJ
crl-15867	341	13	“	"	PUNCT
crl-15867	341	14	help	help	VERB
crl-15867	341	15	providing	provide	VERB
crl-15867	341	16	alternative	alternative	ADJ
crl-15867	341	17	access	access	NOUN
crl-15867	341	18	to	to	ADP
crl-15867	341	19	missing	miss	VERB
crl-15867	341	20	or	or	CCONJ
crl-15867	341	21	checked	check	VERB
crl-15867	341	22	-	-	PUNCT
crl-15867	341	23	out	out	ADP
crl-15867	341	24	items	item	NOUN
crl-15867	341	25	,	,	PUNCT
crl-15867	341	26	or	or	CCONJ
crl-15867	341	27	items	item	NOUN
crl-15867	341	28	we	we	PRON
crl-15867	341	29	do	do	AUX
crl-15867	341	30	n’t	not	PART
crl-15867	341	31	own	own	VERB
crl-15867	341	32	”	"	PUNCT
crl-15867	341	33	were	be	AUX
crl-15867	341	34	among	among	ADP
crl-15867	341	35	the	the	DET
crl-15867	341	36	top	top	ADJ
crl-15867	341	37	concerns	concern	NOUN
crl-15867	341	38	in	in	ADP
crl-15867	341	39	importance	importance	NOUN
crl-15867	341	40	and	and	CCONJ
crl-15867	341	41	need	need	VERB
crl-15867	341	42	for	for	ADP
crl-15867	341	43	improvement	improvement	NOUN
crl-15867	341	44	in	in	ADP
crl-15867	341	45	the	the	DET
crl-15867	341	46	study	study	NOUN
crl-15867	341	47	.	.	PUNCT
crl-15867	342	1	these	these	DET
crl-15867	342	2	findings	finding	NOUN
crl-15867	342	3	reinforced	reinforce	VERB
crl-15867	342	4	efforts	effort	NOUN
crl-15867	342	5	in	in	ADP
crl-15867	342	6	other	other	ADJ
crl-15867	342	7	process	process	NOUN
crl-15867	342	8	areas	area	NOUN
crl-15867	342	9	being	be	AUX
crl-15867	342	10	addressed	address	VERB
crl-15867	342	11	by	by	ADP
crl-15867	342	12	the	the	DET
crl-15867	342	13	library	library	NOUN
crl-15867	342	14	staff	staff	NOUN
crl-15867	342	15	:	:	PUNCT
crl-15867	342	16	education	education	NOUN
crl-15867	342	17	,	,	PUNCT
crl-15867	342	18	materials	material	NOUN
crl-15867	342	19	access	access	NOUN
crl-15867	342	20	,	,	PUNCT
crl-15867	342	21	and	and	CCONJ
crl-15867	342	22	document	document	NOUN
crl-15867	342	23	delivery	delivery	NOUN
crl-15867	342	24	.	.	PUNCT
crl-15867	343	1	the	the	DET
crl-15867	343	2	sum	sum	NOUN
crl-15867	343	3	total	total	NOUN
crl-15867	343	4	of	of	ADP
crl-15867	343	5	these	these	DET
crl-15867	343	6	changes	change	NOUN
crl-15867	343	7	allowed	allow	VERB
crl-15867	343	8	the	the	DET
crl-15867	343	9	library	library	NOUN
crl-15867	343	10	to	to	PART
crl-15867	343	11	provide	provide	VERB
crl-15867	343	12	improved	improved	ADJ
crl-15867	343	13	services	service	NOUN
crl-15867	343	14	at	at	ADP
crl-15867	343	15	an	an	DET
crl-15867	343	16	appropriate	appropriate	ADJ
crl-15867	343	17	cost	cost	NOUN
crl-15867	343	18	.	.	PUNCT
crl-15867	344	1	additionally	additionally	ADV
crl-15867	344	2	,	,	PUNCT
crl-15867	344	3	the	the	DET
crl-15867	344	4	efficient	efficient	ADJ
crl-15867	344	5	data	data	NOUN
crl-15867	344	6	-	-	PUNCT
crl-15867	344	7	gathering	gather	VERB
crl-15867	344	8	methods	method	NOUN
crl-15867	344	9	will	will	AUX
crl-15867	344	10	allow	allow	VERB
crl-15867	344	11	the	the	DET
crl-15867	344	12	services	service	NOUN
crl-15867	344	13	in	in	ADP
crl-15867	344	14	the	the	DET
crl-15867	344	15	future	future	NOUN
crl-15867	344	16	to	to	PART
crl-15867	344	17	be	be	AUX
crl-15867	344	18	monitored	monitor	VERB
crl-15867	344	19	and	and	CCONJ
crl-15867	344	20	studied	study	VERB
crl-15867	344	21	further	far	ADV
crl-15867	344	22	as	as	ADP
crl-15867	344	23	changes	change	NOUN
crl-15867	344	24	warrant	warrant	NOUN
crl-15867	344	25	.	.	PUNCT
crl-15867	345	1	notes	note	VERB
crl-15867	345	2	1	1	NUM
crl-15867	345	3	.	.	PUNCT
crl-15867	346	1	ruth	ruth	PROPN
crl-15867	346	2	dickstein	dickstein	PROPN
crl-15867	346	3	,	,	PUNCT
crl-15867	346	4	vicki	vicki	PROPN
crl-15867	346	5	mills	mills	PROPN
crl-15867	346	6	,	,	PUNCT
crl-15867	346	7	and	and	CCONJ
crl-15867	346	8	robyn	robyn	PROPN
crl-15867	346	9	huff	huff	PROPN
crl-15867	346	10	-	-	PUNCT
crl-15867	346	11	eibl	eibl	NOUN
crl-15867	346	12	,	,	PUNCT
crl-15867	346	13	“	"	PUNCT
crl-15867	346	14	scaling	scale	VERB
crl-15867	346	15	tall	tall	ADJ
crl-15867	346	16	mountains	mountain	NOUN
crl-15867	346	17	and	and	CCONJ
crl-15867	346	18	crossing	cross	VERB
crl-15867	346	19	the	the	DET
crl-15867	346	20	great	great	ADJ
crl-15867	346	21	divide	divide	NOUN
crl-15867	346	22	:	:	PUNCT
crl-15867	346	23	training	training	NOUN
crl-15867	346	24	and	and	CCONJ
crl-15867	346	25	staffing	staff	VERB
crl-15867	346	26	the	the	DET
crl-15867	346	27	information	information	NOUN
crl-15867	346	28	commons	common	NOUN
crl-15867	346	29	”	"	PUNCT
crl-15867	346	30	(	(	PUNCT
crl-15867	346	31	2002	2002	NUM
crl-15867	346	32	)	)	PUNCT
crl-15867	346	33	.	.	PUNCT
crl-15867	347	1	available	available	ADJ
crl-15867	347	2	online	online	ADV
crl-15867	347	3	from	from	ADP
crl-15867	347	4	www.library.arizona.edu/users/vamills/azla2002.htm	www.library.arizona.edu/users/vamills/azla2002.htm	PROPN
crl-15867	347	5	.	.	PUNCT
crl-15867	348	1	[	[	X
crl-15867	348	2	accessed	access	VERB
crl-15867	348	3	1	1	NUM
crl-15867	348	4	november	november	NOUN
crl-15867	348	5	2005	2005	NUM
crl-15867	348	6	]	]	PUNCT
crl-15867	348	7	.	.	PUNCT
crl-15867	349	1	2	2	X
crl-15867	349	2	.	.	X
crl-15867	349	3	isixsigma	isixsigma	NOUN
crl-15867	349	4	,	,	PUNCT
crl-15867	349	5	“	"	PUNCT
crl-15867	349	6	dmaic	dmaic	ADJ
crl-15867	349	7	/	/	SYM
crl-15867	349	8	existing	exist	VERB
crl-15867	349	9	product	product	NOUN
crl-15867	349	10	or	or	CCONJ
crl-15867	349	11	service	service	NOUN
crl-15867	349	12	improvement	improvement	NOUN
crl-15867	349	13	”	"	PUNCT
crl-15867	349	14	(	(	PUNCT
crl-15867	349	15	2005	2005	NUM
crl-15867	349	16	)	)	PUNCT
crl-15867	349	17	.	.	PUNCT
crl-15867	350	1	available	available	ADJ
crl-15867	350	2	online	online	ADV
crl-15867	350	3	from	from	ADP
crl-15867	350	4	www.isixsigma.com/me/dmaic/.	www.isixsigma.com/me/dmaic/.	PROPN
crl-15867	350	5	[	[	PUNCT
crl-15867	350	6	accessed	access	VERB
crl-15867	350	7	1	1	NUM
crl-15867	350	8	november	november	NOUN
crl-15867	350	9	2005	2005	NUM
crl-15867	350	10	]	]	PUNCT
crl-15867	350	11	.	.	PUNCT
crl-15867	351	1	3	3	X
crl-15867	351	2	.	.	X
crl-15867	351	3	shelley	shelley	PROPN
crl-15867	351	4	phipps	phipps	PROPN
crl-15867	351	5	,	,	PUNCT
crl-15867	351	6	“	"	PUNCT
crl-15867	351	7	the	the	DET
crl-15867	351	8	system	system	NOUN
crl-15867	351	9	design	design	NOUN
crl-15867	351	10	approach	approach	NOUN
crl-15867	351	11	to	to	ADP
crl-15867	351	12	organizational	organizational	ADJ
crl-15867	351	13	development	development	NOUN
crl-15867	351	14	:	:	PUNCT
crl-15867	351	15	the	the	DET
crl-15867	351	16	university	university	PROPN
crl-15867	351	17	of	of	ADP
crl-15867	351	18	arizona	arizona	PROPN
crl-15867	351	19	model	model	PROPN
crl-15867	351	20	,	,	PUNCT
crl-15867	351	21	”	"	PUNCT
crl-15867	351	22	library	library	NOUN
crl-15867	351	23	trends	trend	NOUN
crl-15867	351	24	53	53	NUM
crl-15867	351	25	,	,	PUNCT
crl-15867	351	26	no	no	INTJ
crl-15867	351	27	.	.	NOUN
crl-15867	351	28	1	1	NUM
crl-15867	351	29	(	(	PUNCT
crl-15867	351	30	2004	2004	NUM
crl-15867	351	31	):	):	PUNCT
crl-15867	351	32	77	77	NUM
crl-15867	351	33	.	.	NOUN
crl-15867	352	1	4	4	NUM
crl-15867	352	2	.	.	X
crl-15867	352	3	k.e	k.e	PROPN
crl-15867	352	4	.	.	PROPN
crl-15867	352	5	sveiby	sveiby	PROPN
crl-15867	352	6	,	,	PUNCT
crl-15867	352	7	the	the	DET
crl-15867	352	8	new	new	ADJ
crl-15867	352	9	organizational	organizational	ADJ
crl-15867	352	10	wealth	wealth	NOUN
crl-15867	352	11	:	:	PUNCT
crl-15867	352	12	managing	manage	VERB
crl-15867	352	13	and	and	CCONJ
crl-15867	352	14	measuring	measure	VERB
crl-15867	352	15	knowledge	knowledge	NOUN
crl-15867	352	16	-	-	PUNCT
crl-15867	352	17	based	base	VERB
crl-15867	352	18	assets	asset	NOUN
crl-15867	352	19	(	(	PUNCT
crl-15867	352	20	san	san	PROPN
crl-15867	352	21	francisco	francisco	PROPN
crl-15867	352	22	:	:	PUNCT
crl-15867	352	23	berre	berre	PROPN
crl-15867	352	24	-koehler	-koehler	PROPN
crl-15867	352	25	publishers	publisher	NOUN
crl-15867	352	26	,	,	PUNCT
crl-15867	352	27	inc	inc	PROPN
crl-15867	352	28	.	.	PROPN
crl-15867	352	29	,	,	PUNCT
crl-15867	352	30	1997	1997	NUM
crl-15867	352	31	)	)	PUNCT
crl-15867	352	32	.	.	PUNCT
crl-15867	353	1	5	5	X
crl-15867	353	2	.	.	X
crl-15867	354	1	m.l	m.l	PROPN
crl-15867	354	2	.	.	PROPN
crl-15867	354	3	bechtell	bechtell	PROPN
crl-15867	354	4	,	,	PUNCT
crl-15867	354	5	the	the	DET
crl-15867	354	6	management	management	NOUN
crl-15867	354	7	compass	compass	NOUN
crl-15867	354	8	:	:	PUNCT
crl-15867	354	9	steering	steer	VERB
crl-15867	354	10	the	the	DET
crl-15867	354	11	corporation	corporation	NOUN
crl-15867	354	12	using	use	VERB
crl-15867	354	13	hoshin	hoshin	NOUN
crl-15867	354	14	planning	planning	NOUN
crl-15867	354	15	(	(	PUNCT
crl-15867	354	16	new	new	PROPN
crl-15867	354	17	york	york	PROPN
crl-15867	354	18	:	:	PUNCT
crl-15867	354	19	american	american	PROPN
crl-15867	354	20	management	management	PROPN
crl-15867	354	21	association	association	PROPN
crl-15867	354	22	,	,	PUNCT
crl-15867	354	23	1995	1995	NUM
crl-15867	354	24	)	)	PUNCT
crl-15867	354	25	.	.	PUNCT
crl-15867	355	1	6	6	X
crl-15867	355	2	.	.	X
crl-15867	355	3	john	john	PROPN
crl-15867	355	4	cravenho	cravenho	PROPN
crl-15867	355	5	and	and	CCONJ
crl-15867	355	6	bill	bill	PROPN
crl-15867	355	7	sandvig	sandvig	PROPN
crl-15867	355	8	,	,	PUNCT
crl-15867	355	9	“	"	PUNCT
crl-15867	355	10	survey	survey	NOUN
crl-15867	355	11	for	for	ADP
crl-15867	355	12	action	action	NOUN
crl-15867	355	13	,	,	PUNCT
crl-15867	355	14	not	not	PART
crl-15867	355	15	satisfaction	satisfaction	NOUN
crl-15867	355	16	,	,	PUNCT
crl-15867	355	17	”	"	PUNCT
crl-15867	355	18	quality	quality	NOUN
crl-15867	355	19	progress	progress	NOUN
crl-15867	355	20	36	36	NUM
crl-15867	355	21	(	(	PUNCT
crl-15867	355	22	march	march	PROPN
crl-15867	355	23	2004	2004	NUM
crl-15867	355	24	):	):	PUNCT
crl-15867	355	25	63–68	63–68	NUM
crl-15867	355	26	.	.	PUNCT
crl-15867	356	1	7	7	X
crl-15867	356	2	.	.	X
crl-15867	356	3	laura	laura	PROPN
crl-15867	356	4	j.	j.	PROPN
crl-15867	356	5	bender	bender	PROPN
crl-15867	356	6	,	,	PUNCT
crl-15867	356	7	“	"	PUNCT
crl-15867	356	8	team	team	NOUN
crl-15867	356	9	organization	organization	NOUN
crl-15867	356	10	—	—	PUNCT
crl-15867	356	11	learning	learn	VERB
crl-15867	356	12	organization	organization	NOUN
crl-15867	356	13	:	:	PUNCT
crl-15867	356	14	the	the	DET
crl-15867	356	15	university	university	PROPN
crl-15867	356	16	of	of	ADP
crl-15867	356	17	arizona	arizona	PROPN
crl-15867	356	18	four	four	NUM
crl-15867	356	19	years	year	NOUN
crl-15867	356	20	into	into	ADP
crl-15867	356	21	it	it	PRON
crl-15867	356	22	,	,	PUNCT
crl-15867	356	23	”	"	PUNCT
crl-15867	356	24	information	information	NOUN
crl-15867	356	25	outlook	outlook	NOUN
crl-15867	356	26	:	:	PUNCT
crl-15867	356	27	the	the	DET
crl-15867	356	28	monthly	monthly	ADJ
crl-15867	356	29	magazine	magazine	NOUN
crl-15867	356	30	of	of	ADP
crl-15867	356	31	the	the	DET
crl-15867	356	32	special	special	ADJ
crl-15867	356	33	libraries	library	NOUN
crl-15867	356	34	association	association	NOUN
crl-15867	356	35	1	1	NUM
crl-15867	356	36	,	,	PUNCT
crl-15867	356	37	no	no	INTJ
crl-15867	356	38	.	.	NOUN
crl-15867	356	39	9	9	NUM
crl-15867	356	40	(	(	PUNCT
crl-15867	356	41	1997	1997	NUM
crl-15867	356	42	):	):	PUNCT
crl-15867	356	43	19–22	19–22	NUM
crl-15867	356	44	;	;	PUNCT
crl-15867	356	45	joseph	joseph	PROPN
crl-15867	356	46	diaz	diaz	PROPN
crl-15867	356	47	and	and	CCONJ
crl-15867	356	48	shelley	shelley	PROPN
crl-15867	356	49	phipps	phipps	PROPN
crl-15867	356	50	,	,	PUNCT
crl-15867	356	51	“	"	PUNCT
crl-15867	356	52	the	the	DET
crl-15867	356	53	evolution	evolution	NOUN
crl-15867	356	54	of	of	ADP
crl-15867	356	55	the	the	DET
crl-15867	356	56	roles	role	NOUN
crl-15867	356	57	of	of	ADP
crl-15867	356	58	staff	staff	NOUN
crl-15867	356	59	and	and	CCONJ
crl-15867	356	60	team	team	NOUN
crl-15867	356	61	development	development	NOUN
crl-15867	356	62	in	in	ADP
crl-15867	356	63	a	a	DET
crl-15867	356	64	changing	change	VERB
crl-15867	356	65	organization	organization	NOUN
crl-15867	356	66	:	:	PUNCT
crl-15867	356	67	the	the	DET
crl-15867	356	68	university	university	PROPN
crl-15867	356	69	of	of	ADP
crl-15867	356	70	arizona	arizona	PROPN
crl-15867	356	71	library	library	PROPN
crl-15867	356	72	experience	experience	NOUN
crl-15867	356	73	,	,	PUNCT
crl-15867	356	74	”	"	PUNCT
crl-15867	356	75	in	in	ADP
crl-15867	356	76	finding	find	VERB
crl-15867	356	77	common	common	ADJ
crl-15867	356	78	ground	ground	NOUN
crl-15867	356	79	:	:	PUNCT
crl-15867	356	80	creating	create	VERB
crl-15867	356	81	the	the	DET
crl-15867	356	82	library	library	NOUN
crl-15867	356	83	of	of	ADP
crl-15867	356	84	the	the	DET
crl-15867	356	85	future	future	NOUN
crl-15867	356	86	without	without	ADP
crl-15867	356	87	diminishing	diminish	VERB
crl-15867	356	88	the	the	DET
crl-15867	356	89	library	library	NOUN
crl-15867	356	90	of	of	ADP
crl-15867	356	91	the	the	DET
crl-15867	356	92	past	past	NOUN
crl-15867	356	93	,	,	PUNCT
crl-15867	356	94	ed	ed	NOUN
crl-15867	356	95	.	.	PUNCT
crl-15867	357	1	c.	c.	PROPN
crl-15867	357	2	laguardia	laguardia	PROPN
crl-15867	357	3	and	and	CCONJ
crl-15867	357	4	b.	b.	PROPN
crl-15867	357	5	mitchell	mitchell	PROPN
crl-15867	357	6	(	(	PUNCT
crl-15867	357	7	new	new	PROPN
crl-15867	357	8	york	york	PROPN
crl-15867	357	9	:	:	PUNCT
crl-15867	357	10	neal	neal	PROPN
crl-15867	357	11	-	-	PUNCT
crl-15867	357	12	schuman	schuman	PROPN
crl-15867	357	13	,	,	PUNCT
crl-15867	357	14	1998	1998	NUM
crl-15867	357	15	)	)	PUNCT
crl-15867	357	16	;	;	PUNCT
crl-15867	357	17	joseph	joseph	PROPN
crl-15867	357	18	diaz	diaz	PROPN
crl-15867	357	19	and	and	CCONJ
crl-15867	357	20	chestalene	chestalene	NOUN
crl-15867	357	21	pintozzi	pintozzi	NOUN
crl-15867	357	22	,	,	PUNCT
crl-15867	357	23	“	"	PUNCT
crl-15867	357	24	helping	help	VERB
crl-15867	357	25	teams	team	NOUN
crl-15867	357	26	work	work	VERB
crl-15867	357	27	:	:	PUNCT
crl-15867	357	28	lessons	lesson	NOUN
crl-15867	357	29	learned	learn	VERB
crl-15867	357	30	from	from	ADP
crl-15867	357	31	the	the	DET
crl-15867	357	32	university	university	PROPN
crl-15867	357	33	of	of	ADP
crl-15867	357	34	arizona	arizona	PROPN
crl-15867	357	35	library	library	PROPN
crl-15867	357	36	reorganization	reorganization	NOUN
crl-15867	357	37	,	,	PUNCT
crl-15867	357	38	”	"	PUNCT
crl-15867	357	39	library	library	PROPN
crl-15867	357	40	administration	administration	NOUN
crl-15867	357	41	&	&	CCONJ
crl-15867	357	42	management	management	PROPN
crl-15867	357	43	13	13	NUM
crl-15867	357	44	,	,	PUNCT
crl-15867	357	45	no	no	INTJ
crl-15867	357	46	.	.	NOUN
crl-15867	357	47	1	1	NUM
crl-15867	357	48	(	(	PUNCT
crl-15867	357	49	1999	1999	NUM
crl-15867	357	50	):	):	PUNCT
crl-15867	357	51	27–36	27–36	NUM
crl-15867	357	52	.	.	NOUN
crl-15867	358	1	8	8	NUM
crl-15867	358	2	.	.	X
crl-15867	358	3	catherine	catherine	PROPN
crl-15867	358	4	a.	a.	PROPN
crl-15867	358	5	larson	larson	PROPN
crl-15867	358	6	,	,	PUNCT
crl-15867	358	7	“	"	PUNCT
crl-15867	358	8	customers	customer	NOUN
crl-15867	358	9	first	first	ADV
crl-15867	358	10	:	:	PUNCT
crl-15867	358	11	using	use	VERB
crl-15867	358	12	process	process	NOUN
crl-15867	358	13	improvement	improvement	NOUN
crl-15867	358	14	to	to	PART
crl-15867	358	15	improve	improve	VERB
crl-15867	358	16	service	service	NOUN
crl-15867	358	17	quality	quality	NOUN
crl-15867	358	18	and	and	CCONJ
crl-15867	358	19	efficiency	efficiency	NOUN
crl-15867	358	20	,	,	PUNCT
crl-15867	358	21	”	"	PUNCT
crl-15867	358	22	rsr	rsr	NOUN
crl-15867	358	23	:	:	PUNCT
crl-15867	358	24	reference	reference	NOUN
crl-15867	358	25	services	service	NOUN
crl-15867	358	26	review	review	VERB
crl-15867	358	27	26	26	NUM
crl-15867	358	28	,	,	PUNCT
crl-15867	358	29	no	no	INTJ
crl-15867	358	30	.	.	NOUN
crl-15867	358	31	1	1	NUM
crl-15867	358	32	(	(	PUNCT
crl-15867	358	33	1998	1998	NUM
crl-15867	358	34	):	):	PUNCT
crl-15867	358	35	51–60	51–60	NOUN
crl-15867	358	36	+	+	PROPN
crl-15867	358	37	;	;	PUNCT
crl-15867	358	38	shelley	shelley	PROPN
crl-15867	358	39	e.	e.	PROPN
crl-15867	358	40	phipps	phipps	PROPN
crl-15867	358	41	,	,	PUNCT
crl-15867	358	42	“	"	PUNCT
crl-15867	358	43	performance	performance	NOUN
crl-15867	358	44	measurement	measurement	NOUN
crl-15867	358	45	as	as	ADP
crl-15867	358	46	a	a	DET
crl-15867	358	47	methodology	methodology	NOUN
crl-15867	358	48	for	for	ADP
crl-15867	358	49	assessing	assess	VERB
crl-15867	358	50	team	team	NOUN
crl-15867	358	51	and	and	CCONJ
crl-15867	358	52	individual	individual	ADJ
crl-15867	358	53	performance	performance	NOUN
crl-15867	358	54	:	:	PUNCT
crl-15867	358	55	the	the	DET
crl-15867	358	56	university	university	PROPN
crl-15867	358	57	of	of	ADP
crl-15867	358	58	arizona	arizona	PROPN
crl-15867	358	59	library	library	PROPN
crl-15867	358	60	experience	experience	NOUN
crl-15867	358	61	,	,	PUNCT
crl-15867	358	62	”	"	PUNCT
crl-15867	358	63	in	in	ADP
crl-15867	358	64	proceedings	proceeding	NOUN
crl-15867	358	65	of	of	ADP
crl-15867	358	66	the	the	DET
crl-15867	358	67	3rd	3rd	PROPN
crl-15867	358	68	northumbria	northumbria	PROPN
crl-15867	358	69	international	international	PROPN
crl-15867	358	70	conference	conference	PROPN
crl-15867	358	71	on	on	ADP
crl-15867	358	72	performance	performance	NOUN
crl-15867	358	73	measurement	measurement	NOUN
crl-15867	358	74	in	in	ADP
crl-15867	358	75	libraries	library	NOUN
crl-15867	358	76	and	and	CCONJ
crl-15867	358	77	information	information	NOUN
crl-15867	358	78	services	service	NOUN
crl-15867	358	79	:	:	PUNCT
crl-15867	358	80	held	hold	VERB
crl-15867	358	81	at	at	ADP
crl-15867	358	82	longhirst	longhirst	ADJ
crl-15867	358	83	management	management	NOUN
crl-15867	358	84	and	and	CCONJ
crl-15867	358	85	training	training	NOUN
crl-15867	358	86	centre	centre	NOUN
crl-15867	358	87	,	,	PUNCT
crl-15867	358	88	longhirst	longhirst	ADJ
crl-15867	358	89	hall	hall	PROPN
crl-15867	358	90	,	,	PUNCT
crl-15867	358	91	northumberland	northumberland	PROPN
crl-15867	358	92	,	,	PUNCT
crl-15867	358	93	england	england	PROPN
crl-15867	358	94	,	,	PUNCT
crl-15867	358	95	27	27	NUM
crl-15867	358	96	to	to	PART
crl-15867	358	97	31	31	NUM
crl-15867	358	98	august	august	PROPN
crl-15867	358	99	1999	1999	NUM
crl-15867	358	100	,	,	PUNCT
crl-15867	358	101	ed	ed	NOUN
crl-15867	358	102	.	.	PUNCT
crl-15867	359	1	pat	pat	PROPN
crl-15867	359	2	wressell	wressell	PROPN
crl-15867	359	3	(	(	PUNCT
crl-15867	359	4	newcastle	newcastle	PROPN
crl-15867	359	5	upon	upon	SCONJ
crl-15867	359	6	tyne	tyne	PROPN
crl-15867	359	7	,	,	PUNCT
crl-15867	359	8	england	england	PROPN
crl-15867	359	9	:	:	PUNCT
crl-15867	359	10	information	information	NOUN
crl-15867	359	11	north	north	NOUN
crl-15867	359	12	for	for	ADP
crl-15867	359	13	the	the	DET
crl-15867	359	14	school	school	NOUN
crl-15867	359	15	of	of	ADP
crl-15867	359	16	information	information	NOUN
crl-15867	359	17	studies	study	NOUN
crl-15867	359	18	,	,	PUNCT
crl-15867	359	19	university	university	PROPN
crl-15867	359	20	of	of	ADP
crl-15867	359	21	northumbria	northumbria	PROPN
crl-15867	359	22	at	at	ADP
crl-15867	359	23	newcastle	newcastle	PROPN
crl-15867	359	24	,	,	PUNCT
crl-15867	359	25	1999	1999	NUM
crl-15867	359	26	):	):	PUNCT
crl-15867	359	27	113–117	113–117	NUM
crl-15867	359	28	.	.	PUNCT
crl-15867	360	1	www.isixsigma.com/me/dmaic	www.isixsigma.com/me/dmaic	PROPN
crl-15867	360	2	www.library.arizona.edu/users/vamills/azla2002.htm	www.library.arizona.edu/users/vamills/azla2002.htm	PUNCT
crl-15867	360	3	finding	find	VERB
crl-15867	360	4	information	information	NOUN
crl-15867	360	5	in	in	ADP
crl-15867	360	6	a	a	DET
crl-15867	360	7	new	new	ADJ
crl-15867	360	8	landscape	landscape	NOUN
crl-15867	360	9	263	263	NUM
crl-15867	360	10	appendix	appendix	VERB
crl-15867	360	11	a	a	DET
crl-15867	360	12	help	help	NOUN
crl-15867	360	13	us	we	PRON
crl-15867	360	14	improve	improve	VERB
crl-15867	360	15	our	our	PRON
crl-15867	360	16	service	service	NOUN
crl-15867	360	17	in	in	ADP
crl-15867	360	18	the	the	DET
crl-15867	360	19	ic	ic	PROPN
crl-15867	360	20	264	264	NUM
crl-15867	360	21	college	college	PROPN
crl-15867	360	22	&	&	CCONJ
crl-15867	360	23	research	research	PROPN
crl-15867	360	24	libraries	library	NOUN
crl-15867	360	25	may	may	AUX
crl-15867	360	26	2007	2007	NUM
crl-15867	360	27	appendix	appendix	VERB
crl-15867	360	28	b1	b1	NOUN
crl-15867	360	29	importance	importance	NOUN
crl-15867	360	30	,	,	PUNCT
crl-15867	360	31	net	net	ADJ
crl-15867	360	32	performance	performance	NOUN
crl-15867	360	33	and	and	CCONJ
crl-15867	360	34	action	action	NOUN
crl-15867	360	35	gap	gap	NOUN
crl-15867	360	36	analysis	analysis	NOUN
crl-15867	360	37	charts	chart	NOUN
crl-15867	360	38	action	action	NOUN
crl-15867	360	39	gap	gap	NOUN
crl-15867	360	40	analysis	analysis	NOUN
crl-15867	360	41	information	information	NOUN
crl-15867	360	42	commons	commons	PROPN
crl-15867	360	43	feb	feb	PROPN
crl-15867	360	44	.	.	PROPN
crl-15867	360	45	2004	2004	NUM
crl-15867	360	46	n=170	n=170	PROPN
crl-15867	360	47	appendix	appendix	ADJ
crl-15867	360	48	b2	b2	NOUN
crl-15867	360	49	0	0	NUM
crl-15867	361	1	1	1	NUM
crl-15867	361	2	0	0	NUM
crl-15867	361	3	2	2	NUM
crl-15867	361	4	0	0	NUM
crl-15867	361	5	3	3	NUM
crl-15867	361	6	0	0	NUM
crl-15867	361	7	4	4	NUM
crl-15867	361	8	0	0	NUM
crl-15867	361	9	5	5	NUM
crl-15867	361	10	0	0	NUM
crl-15867	361	11	6	6	NUM
crl-15867	361	12	0	0	NUM
crl-15867	361	13	7	7	NUM
crl-15867	361	14	0	0	NUM
crl-15867	361	15	1	1	NUM
crl-15867	361	16	3	3	NUM
crl-15867	361	17	d	d	NOUN
crl-15867	361	18	m	m	NOUN
crl-15867	361	19	o	o	NOUN
crl-15867	361	20	s	s	NOUN
crl-15867	361	21	m	m	VERB
crl-15867	361	22	p	p	NOUN
crl-15867	361	23	o	o	NOUN
crl-15867	361	24	a	a	DET
crl-15867	361	25	n	n	NOUN
crl-15867	361	26	c	c	NOUN
crl-15867	361	27	e	e	NOUN
crl-15867	361	28	1	1	NUM
crl-15867	361	29	3	3	NUM
crl-15867	362	1	d	d	NOUN
crl-15867	362	2	m	m	NOUN
crl-15867	362	3	e	e	NOUN
crl-15867	362	4	d	d	X
crl-15867	362	5	u	u	X
crl-15867	362	6	m	m	NOUN
crl-15867	362	7	m	m	VERB
crl-15867	362	8	p	p	ADJ
crl-15867	362	9	o	o	NOUN
crl-15867	362	10	a	a	DET
crl-15867	362	11	n	n	NOUN
crl-15867	362	12	c	c	NOUN
crl-15867	362	13	e	e	NOUN
crl-15867	362	14	1	1	NUM
crl-15867	362	15	3	3	NUM
crl-15867	363	1	d	d	NOUN
crl-15867	363	2	l	l	NOUN
crl-15867	363	3	o	o	X
crl-15867	363	4	w	w	NOUN
crl-15867	363	5	m	m	VERB
crl-15867	363	6	p	p	NOUN
crl-15867	363	7	o	o	NOUN
crl-15867	363	8	a	a	PRON
crl-15867	363	9	n	n	NOUN
crl-15867	363	10	c	c	NOUN
crl-15867	363	11	e	e	NOUN
crl-15867	363	12	importance	importance	NOUN
crl-15867	363	13	,	,	PUNCT
crl-15867	363	14	net	net	ADJ
crl-15867	363	15	performance	performance	NOUN
crl-15867	363	16	and	and	CCONJ
crl-15867	363	17	action	action	NOUN
crl-15867	363	18	gap	gap	NOUN
crl-15867	363	19	analysis	analysis	NOUN
crl-15867	363	20	charts	chart	NOUN
crl-15867	363	21	finding	find	VERB
crl-15867	363	22	information	information	NOUN
crl-15867	363	23	in	in	ADP
crl-15867	363	24	a	a	DET
crl-15867	363	25	new	new	ADJ
crl-15867	363	26	landscape	landscape	NOUN
crl-15867	363	27	265	265	NUM
crl-15867	363	28	importance	importance	NOUN
crl-15867	363	29	rank	rank	NOUN
crl-15867	363	30	of	of	ADP
crl-15867	363	31	services	service	NOUN
crl-15867	363	32	at	at	ADP
crl-15867	363	33	­	­	NUM
crl-15867	363	34	the	the	DET
crl-15867	363	35	information	information	NOUN
crl-15867	363	36	commons	common	NOUN
crl-15867	363	37	­	­	NOUN
crl-15867	363	38	#	#	NOUN
crl-15867	363	39	of	of	ADP
crl-15867	363	40	responses	response	NOUN
crl-15867	363	41	­	­	VERB
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crl-15867	363	43	i	i	PRON
crl-15867	363	44	d	d	PROPN
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crl-15867	363	46	hardware	hardware	NOUN
crl-15867	363	47	/	/	SYM
crl-15867	363	48	software	software	NOUN
crl-15867	363	49	finding	find	VERB
crl-15867	363	50	computer	computer	NOUN
crl-15867	363	51	provide	provide	VERB
crl-15867	363	52	at	at	ADP
crl-15867	363	53	times	time	NOUN
crl-15867	363	54	you	you	PRON
crl-15867	363	55	need	need	VERB
crl-15867	363	56	show	show	VERB
crl-15867	363	57	an	an	DET
crl-15867	363	58	interest	interest	NOUN
crl-15867	363	59	provide	provide	VERB
crl-15867	363	60	alt	alt	ADJ
crl-15867	363	61	.	.	PUNCT
crl-15867	364	1	access	access	NOUN
crl-15867	364	2	help	help	NOUN
crl-15867	364	3	finding	find	VERB
crl-15867	364	4	if	if	SCONJ
crl-15867	364	5	we	we	PRON
crl-15867	364	6	own	own	VERB
crl-15867	364	7	refer	refer	VERB
crl-15867	364	8	you	you	PRON
crl-15867	364	9	teach	teach	VERB
crl-15867	364	10	how	how	SCONJ
crl-15867	364	11	to	to	PART
crl-15867	364	12	solve	solve	VERB
crl-15867	364	13	provide	provide	VERB
crl-15867	364	14	all	all	DET
crl-15867	364	15	infor	infor	NOUN
crl-15867	364	16	physically	physically	ADV
crl-15867	364	17	locate	locate	ADJ
crl-15867	364	18	info	info	NOUN
crl-15867	364	19	that	that	PRON
crl-15867	364	20	helps	help	VERB
crl-15867	364	21	answer	answer	VERB
crl-15867	364	22	q	q	PROPN
crl-15867	364	23	's	's	PART
crl-15867	364	24	understand	understand	VERB
crl-15867	364	25	question	question	NOUN
crl-15867	364	26	explaining	explain	VERB
crl-15867	364	27	search	search	NOUN
crl-15867	364	28	other	other	ADJ
crl-15867	364	29	equipment	equipment	NOUN
crl-15867	364	30	appropriate	appropriate	ADJ
crl-15867	364	31	time	time	NOUN
crl-15867	364	32	accurate	accurate	ADJ
crl-15867	364	33	answers	answer	NOUN
crl-15867	364	34	campus	campus	NOUN
crl-15867	364	35	info	info	NOUN
crl-15867	364	36	publicize	publicize	NOUN
crl-15867	364	37	services	service	NOUN
crl-15867	364	38	time	time	NOUN
crl-15867	364	39	to	to	PART
crl-15867	364	40	wait	wait	VERB
crl-15867	364	41	specialist	specialist	NOUN
crl-15867	364	42	responds	respond	VERB
crl-15867	364	43	check	check	VERB
crl-15867	364	44	to	to	PART
crl-15867	364	45	ensure	ensure	VERB
crl-15867	364	46	provide	provide	VERB
crl-15867	364	47	brochures	brochure	NOUN
crl-15867	364	48	policies	policy	NOUN
crl-15867	364	49	/	/	PUNCT
crl-15867	365	1	r	r	NOUN
crl-15867	365	2	t	t	NOUN
crl-15867	366	1	i	i	PRON
crl-15867	366	2	rt	rt	PROPN
crl-15867	366	3	/	/	SYM
crl-15867	366	4	r	r	NOUN
crl-15867	366	5	i	i	PRON
crl-15867	367	1	i	i	PRON
crl-15867	367	2	rt	rt	INTJ
crl-15867	367	3	/	/	SYM
crl-15867	368	1	r	r	NOUN
crl-15867	368	2	i	i	PRON
crl-15867	368	3	rt	rt	VERB
crl-15867	368	4	5	5	NUM
crl-15867	368	5	0	0	NUM
crl-15867	368	6	4	4	NUM
crl-15867	368	7	0	0	NUM
crl-15867	368	8	3	3	NUM
crl-15867	368	9	0	0	NUM
crl-15867	368	10	2	2	NUM
crl-15867	368	11	0	0	NUM
crl-15867	368	12	1	1	NUM
crl-15867	368	13	0	0	NUM
crl-15867	368	14	0	0	NUM
crl-15867	368	15	1	1	NUM
crl-15867	368	16	0	0	NUM
crl-15867	368	17	2	2	NUM
crl-15867	368	18	0	0	NUM
crl-15867	368	19	3	3	NUM
crl-15867	368	20	0	0	NUM
crl-15867	368	21	4	4	NUM
crl-15867	368	22	0	0	NUM
crl-15867	368	23	266	266	NUM
crl-15867	368	24	college	college	NOUN
crl-15867	368	25	&	&	CCONJ
crl-15867	368	26	research	research	PROPN
crl-15867	368	27	libraries	library	NOUN
crl-15867	368	28	may	may	AUX
crl-15867	368	29	2007	2007	NUM
crl-15867	368	30	appendix	appendix	VERB
crl-15867	368	31	b2	b2	NOUN
crl-15867	368	32	importance	importance	NOUN
crl-15867	368	33	,	,	PUNCT
crl-15867	368	34	net	net	ADJ
crl-15867	368	35	performance	performance	NOUN
crl-15867	368	36	and	and	CCONJ
crl-15867	368	37	action	action	NOUN
crl-15867	368	38	gap	gap	NOUN
crl-15867	368	39	analysis	analysis	NOUN
crl-15867	368	40	charts	chart	NOUN
crl-15867	368	41	information	information	NOUN
crl-15867	368	42	commons	common	NOUN
crl-15867	368	43	net	net	ADJ
crl-15867	368	44	performance	performance	NOUN
crl-15867	368	45	does	do	AUX
crl-15867	368	46	best	good	ADJ
crl-15867	368	47	(	(	PUNCT
crl-15867	368	48	top	top	NOUN
crl-15867	368	49	)	)	PUNCT
crl-15867	368	50	to	to	PART
crl-15867	368	51	needs	need	VERB
crl-15867	368	52	improvement	improvement	NOUN
crl-15867	368	53	(	(	PUNCT
crl-15867	368	54	bottom	bottom	NOUN
crl-15867	368	55	)	)	PUNCT
crl-15867	368	56	----show	----show	PRON
crl-15867	368	57	an	an	DET
crl-15867	368	58	interest	interest	NOUN
crl-15867	368	59	provide	provide	VERB
crl-15867	368	60	brochures	brochure	NOUN
crl-15867	368	61	appropriate	appropriate	ADJ
crl-15867	368	62	time	time	NOUN
crl-15867	368	63	other	other	ADJ
crl-15867	368	64	equipment	equipment	NOUN
crl-15867	368	65	understand	understand	VERB
crl-15867	368	66	question	question	NOUN
crl-15867	368	67	explaining	explain	VERB
crl-15867	368	68	search	search	NOUN
crl-15867	368	69	campus	campus	NOUN
crl-15867	368	70	info	info	NOUN
crl-15867	368	71	info	info	NOUN
crl-15867	368	72	that	that	PRON
crl-15867	368	73	helps	help	VERB
crl-15867	368	74	answer	answer	VERB
crl-15867	368	75	q	q	PROPN
crl-15867	368	76	's	's	PART
crl-15867	368	77	help	help	NOUN
crl-15867	368	78	finding	find	VERB
crl-15867	368	79	if	if	SCONJ
crl-15867	368	80	we	we	PRON
crl-15867	368	81	own	own	VERB
crl-15867	368	82	policies	policy	NOUN
crl-15867	368	83	time	time	NOUN
crl-15867	368	84	to	to	PART
crl-15867	368	85	wait	wait	VERB
crl-15867	368	86	accurate	accurate	ADJ
crl-15867	368	87	answers	answer	NOUN
crl-15867	368	88	provide	provide	VERB
crl-15867	368	89	all	all	DET
crl-15867	368	90	infor	infor	PROPN
crl-15867	368	91	hardware	hardware	NOUN
crl-15867	368	92	/	/	SYM
crl-15867	368	93	software	software	NOUN
crl-15867	368	94	physically	physically	ADV
crl-15867	368	95	locate	locate	VERB
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