id	sid	tid	token	lemma	pos
crl-15984	1	1	meert.indd	meert.indd	NOUN
crl-15984	1	2	measuring	measure	VERB
crl-15984	1	3	quality	quality	NOUN
crl-15984	1	4	in	in	ADP
crl-15984	1	5	chat	chat	NOUN
crl-15984	1	6	reference	reference	NOUN
crl-15984	1	7	consortia	consortia	NOUN
crl-15984	1	8	:	:	PUNCT
crl-15984	1	9	a	a	DET
crl-15984	1	10	comparative	comparative	ADJ
crl-15984	1	11	analysis	analysis	NOUN
crl-15984	1	12	of	of	ADP
crl-15984	1	13	responses	response	NOUN
crl-15984	1	14	to	to	ADP
crl-15984	1	15	users	user	NOUN
crl-15984	1	16	’	'	PUNCT
crl-15984	1	17	queries	queries	PROPN
crl-15984	1	18	deborah	deborah	PROPN
crl-15984	1	19	l.	l.	PROPN
crl-15984	1	20	meert	meert	PROPN
crl-15984	1	21	and	and	CCONJ
crl-15984	1	22	lisa	lisa	PROPN
crl-15984	1	23	m.	m.	NOUN
crl-15984	1	24	given	give	VERB
crl-15984	1	25	academic	academic	ADJ
crl-15984	1	26	libraries	library	NOUN
crl-15984	1	27	have	have	AUX
crl-15984	1	28	experienced	experience	VERB
crl-15984	1	29	growing	grow	VERB
crl-15984	1	30	demand	demand	NOUN
crl-15984	1	31	for	for	ADP
crl-15984	1	32	24/7	24/7	NOUN
crl-15984	1	33	access	access	NOUN
crl-15984	1	34	to	to	ADP
crl-15984	1	35	resources	resource	NOUN
crl-15984	1	36	and	and	CCONJ
crl-15984	1	37	services	service	NOUN
crl-15984	1	38	.	.	PUNCT
crl-15984	2	1	despite	despite	SCONJ
crl-15984	2	2	the	the	DET
crl-15984	2	3	challenges	challenge	NOUN
crl-15984	2	4	and	and	CCONJ
crl-15984	2	5	costs	cost	NOUN
crl-15984	2	6	of	of	ADP
crl-15984	2	7	chat	chat	NOUN
crl-15984	2	8	reference	reference	NOUN
crl-15984	2	9	service	service	NOUN
crl-15984	2	10	and	and	CCONJ
crl-15984	2	11	consortia	consortia	NOUN
crl-15984	2	12	,	,	PUNCT
crl-15984	2	13	many	many	ADJ
crl-15984	2	14	libraries	library	NOUN
crl-15984	2	15	are	be	AUX
crl-15984	2	16	finding	find	VERB
crl-15984	2	17	the	the	DET
crl-15984	2	18	demand	demand	NOUN
crl-15984	2	19	for	for	ADP
crl-15984	2	20	these	these	DET
crl-15984	2	21	services	service	NOUN
crl-15984	2	22	worth	worth	ADJ
crl-15984	2	23	the	the	DET
crl-15984	2	24	cost	cost	NOUN
crl-15984	2	25	.	.	PUNCT
crl-15984	3	1	one	one	NUM
crl-15984	3	2	key	key	ADJ
crl-15984	3	3	challenge	challenge	NOUN
crl-15984	3	4	is	be	AUX
crl-15984	3	5	providing	provide	VERB
crl-15984	3	6	and	and	CCONJ
crl-15984	3	7	measuring	measure	VERB
crl-15984	3	8	quality	quality	NOUN
crl-15984	3	9	of	of	ADP
crl-15984	3	10	service	service	NOUN
crl-15984	3	11	,	,	PUNCT
crl-15984	3	12	particularly	particularly	ADV
crl-15984	3	13	in	in	ADP
crl-15984	3	14	a	a	DET
crl-15984	3	15	consortia	consortia	NOUN
crl-15984	4	1	setting.this	setting.this	NUM
crl-15984	4	2	study	study	NOUN
crl-15984	4	3	explores	explore	VERB
crl-15984	4	4	the	the	DET
crl-15984	4	5	quality	quality	NOUN
crl-15984	4	6	of	of	ADP
crl-15984	4	7	service	service	NOUN
crl-15984	4	8	provided	provide	VERB
crl-15984	4	9	in	in	ADP
crl-15984	4	10	one	one	NUM
crl-15984	4	11	academic	academic	ADJ
crl-15984	4	12	library	library	NOUN
crl-15984	4	13	participating	participate	VERB
crl-15984	4	14	in	in	ADP
crl-15984	4	15	a	a	DET
crl-15984	4	16	24/7	24/7	NOUN
crl-15984	4	17	chat	chat	NOUN
crl-15984	4	18	reference	reference	NOUN
crl-15984	4	19	consortium	consortium	NOUN
crl-15984	4	20	,	,	PUNCT
crl-15984	4	21	by	by	ADP
crl-15984	4	22	assessing	assess	VERB
crl-15984	4	23	transcripts	transcript	NOUN
crl-15984	4	24	of	of	ADP
crl-15984	4	25	chat	chat	NOUN
crl-15984	4	26	sessions	session	NOUN
crl-15984	4	27	using	use	VERB
crl-15984	4	28	in	in	ADP
crl-15984	4	29	-	-	PUNCT
crl-15984	4	30	house	house	NOUN
crl-15984	4	31	reference	reference	NOUN
crl-15984	4	32	quality	quality	NOUN
crl-15984	4	33	standards	standard	NOUN
crl-15984	4	34	.	.	PUNCT
crl-15984	5	1	findings	finding	NOUN
crl-15984	5	2	point	point	VERB
crl-15984	5	3	to	to	ADP
crl-15984	5	4	both	both	DET
crl-15984	5	5	similarities	similarity	NOUN
crl-15984	5	6	and	and	CCONJ
crl-15984	5	7	differences	difference	NOUN
crl-15984	5	8	between	between	ADP
crl-15984	5	9	chat	chat	VERB
crl-15984	5	10	interactions	interaction	NOUN
crl-15984	5	11	of	of	ADP
crl-15984	5	12	local	local	ADJ
crl-15984	5	13	librarians	librarian	NOUN
crl-15984	5	14	versus	versus	ADP
crl-15984	5	15	consortia	consortia	NOUN
crl-15984	5	16	staff	staff	NOUN
crl-15984	5	17	.	.	PUNCT
crl-15984	6	1	hat	hat	NOUN
crl-15984	6	2	reference	reference	NOUN
crl-15984	6	3	services	service	NOUN
crl-15984	6	4	are	be	AUX
crl-15984	6	5	available	available	ADJ
crl-15984	6	6	to	to	ADP
crl-15984	6	7	patrons	patron	NOUN
crl-15984	6	8	in	in	ADP
crl-15984	6	9	many	many	ADJ
crl-15984	6	10	academic	academic	ADJ
crl-15984	6	11	libraries	library	NOUN
crl-15984	6	12	throughout	throughout	ADP
crl-15984	6	13	north	north	PROPN
crl-15984	6	14	america	america	PROPN
crl-15984	6	15	.	.	PUNCT
crl-15984	7	1	to	to	PART
crl-15984	7	2	save	save	VERB
crl-15984	7	3	money	money	NOUN
crl-15984	7	4	and	and	CCONJ
crl-15984	7	5	extend	extend	VERB
crl-15984	7	6	monitoring	monitoring	NOUN
crl-15984	7	7	time	time	NOUN
crl-15984	7	8	,	,	PUNCT
crl-15984	7	9	many	many	ADJ
crl-15984	7	10	libraries	library	NOUN
crl-15984	7	11	are	be	AUX
crl-15984	7	12	opting	opt	VERB
crl-15984	7	13	to	to	PART
crl-15984	7	14	join	join	VERB
crl-15984	7	15	consortia	consortia	NOUN
crl-15984	7	16	,	,	PUNCT
crl-15984	7	17	which	which	PRON
crl-15984	7	18	allow	allow	VERB
crl-15984	7	19	patrons	patron	NOUN
crl-15984	7	20	’	'	PUNCT
crl-15984	7	21	questions	question	NOUN
crl-15984	7	22	to	to	PART
crl-15984	7	23	be	be	AUX
crl-15984	7	24	monitored	monitor	VERB
crl-15984	7	25	by	by	ADP
crl-15984	7	26	reference	reference	NOUN
crl-15984	7	27	librarians	librarian	NOUN
crl-15984	7	28	at	at	ADP
crl-15984	7	29	different	different	ADJ
crl-15984	7	30	institutions	institution	NOUN
crl-15984	7	31	based	base	VERB
crl-15984	7	32	on	on	ADP
crl-15984	7	33	criteria	criterion	NOUN
crl-15984	7	34	such	such	ADJ
crl-15984	7	35	as	as	ADP
crl-15984	7	36	hours	hour	NOUN
crl-15984	7	37	of	of	ADP
crl-15984	7	38	availability	availability	NOUN
crl-15984	7	39	.	.	PUNCT
crl-15984	8	1	users	user	NOUN
crl-15984	8	2	’	'	PUNCT
crl-15984	8	3	questions	question	NOUN
crl-15984	8	4	can	can	AUX
crl-15984	8	5	be	be	AUX
crl-15984	8	6	answered	answer	VERB
crl-15984	8	7	by	by	ADP
crl-15984	8	8	any	any	PRON
crl-15984	8	9	of	of	ADP
crl-15984	8	10	the	the	DET
crl-15984	8	11	consortia	consortia	NOUN
crl-15984	8	12	’s	’s	PART
crl-15984	8	13	libraries	library	NOUN
crl-15984	8	14	.	.	PUNCT
crl-15984	9	1	despite	despite	SCONJ
crl-15984	9	2	the	the	DET
crl-15984	9	3	increasing	increase	VERB
crl-15984	9	4	popularity	popularity	NOUN
crl-15984	9	5	of	of	ADP
crl-15984	9	6	chat	chat	NOUN
crl-15984	9	7	reference	reference	NOUN
crl-15984	9	8	(	(	PUNCT
crl-15984	9	9	and	and	CCONJ
crl-15984	9	10	consortia	consortium	NOUN
crl-15984	9	11	)	)	PUNCT
crl-15984	9	12	,	,	PUNCT
crl-15984	9	13	the	the	DET
crl-15984	9	14	authors	author	NOUN
crl-15984	9	15	found	find	VERB
crl-15984	9	16	that	that	SCONJ
crl-15984	9	17	many	many	ADJ
crl-15984	9	18	academic	academic	ADJ
crl-15984	9	19	librarians	librarian	NOUN
crl-15984	9	20	express	express	VERB
crl-15984	9	21	doubts	doubt	NOUN
crl-15984	9	22	regarding	regard	VERB
crl-15984	9	23	the	the	DET
crl-15984	9	24	ability	ability	NOUN
crl-15984	9	25	of	of	ADP
crl-15984	9	26	staff	staff	NOUN
crl-15984	9	27	from	from	ADP
crl-15984	9	28	an	an	DET
crl-15984	9	29	outside	outside	ADJ
crl-15984	9	30	institution	institution	NOUN
crl-15984	9	31	to	to	PART
crl-15984	9	32	answer	answer	VERB
crl-15984	9	33	their	their	PRON
crl-15984	9	34	users	user	NOUN
crl-15984	9	35	’	’	PART
crl-15984	9	36	questions	question	NOUN
crl-15984	9	37	effectively	effectively	ADV
crl-15984	9	38	.	.	PUNCT
crl-15984	10	1	to	to	ADP
crl-15984	10	2	date	date	NOUN
crl-15984	10	3	,	,	PUNCT
crl-15984	10	4	the	the	DET
crl-15984	10	5	literature	literature	NOUN
crl-15984	10	6	has	have	AUX
crl-15984	10	7	not	not	PART
crl-15984	10	8	examined	examine	VERB
crl-15984	10	9	whether	whether	SCONJ
crl-15984	10	10	library	library	ADJ
crl-15984	10	11	staff	staff	NOUN
crl-15984	10	12	can	can	AUX
crl-15984	10	13	adequately	adequately	ADV
crl-15984	10	14	support	support	VERB
crl-15984	10	15	other	other	ADJ
crl-15984	10	16	institutions	institution	NOUN
crl-15984	10	17	’	'	PUNCT
crl-15984	10	18	reference	reference	NOUN
crl-15984	10	19	needs	need	NOUN
crl-15984	10	20	.	.	PUNCT
crl-15984	11	1	this	this	DET
crl-15984	11	2	paper	paper	NOUN
crl-15984	11	3	reports	report	VERB
crl-15984	11	4	on	on	ADP
crl-15984	11	5	one	one	NUM
crl-15984	11	6	study	study	NOUN
crl-15984	11	7	that	that	PRON
crl-15984	11	8	was	be	AUX
crl-15984	11	9	designed	design	VERB
crl-15984	11	10	to	to	PART
crl-15984	11	11	explore	explore	VERB
crl-15984	11	12	this	this	DET
crl-15984	11	13	question	question	NOUN
crl-15984	11	14	,	,	PUNCT
crl-15984	11	15	in	in	ADP
crl-15984	11	16	the	the	DET
crl-15984	11	17	context	context	NOUN
crl-15984	11	18	of	of	ADP
crl-15984	11	19	a	a	DET
crl-15984	11	20	consortia	consortia	NOUN
crl-15984	11	21	-	-	PUNCT
crl-15984	11	22	based	base	VERB
crl-15984	11	23	chat	chat	PROPN
crl-15984	11	24	reference	reference	NOUN
crl-15984	11	25	service	service	NOUN
crl-15984	11	26	used	use	VERB
crl-15984	11	27	by	by	ADP
crl-15984	11	28	a	a	DET
crl-15984	11	29	large	large	ADJ
crl-15984	11	30	canadian	canadian	ADJ
crl-15984	11	31	university	university	NOUN
crl-15984	11	32	library	library	NOUN
crl-15984	11	33	.	.	PUNCT
crl-15984	12	1	chat	chat	VERB
crl-15984	12	2	reference	reference	NOUN
crl-15984	12	3	services	service	NOUN
crl-15984	12	4	:	:	PUNCT
crl-15984	12	5	an	an	DET
crl-15984	12	6	overview	overview	NOUN
crl-15984	12	7	of	of	ADP
crl-15984	12	8	the	the	DET
crl-15984	12	9	literature	literature	NOUN
crl-15984	12	10	the	the	DET
crl-15984	12	11	library	library	NOUN
crl-15984	12	12	and	and	CCONJ
crl-15984	12	13	information	information	NOUN
crl-15984	12	14	studies	study	NOUN
crl-15984	12	15	literature	literature	NOUN
crl-15984	12	16	documents	document	NOUN
crl-15984	12	17	various	various	ADJ
crl-15984	12	18	opinions	opinion	NOUN
crl-15984	12	19	about	about	ADP
crl-15984	12	20	the	the	DET
crl-15984	12	21	capabilities	capability	NOUN
crl-15984	12	22	and	and	CCONJ
crl-15984	12	23	challenges	challenge	NOUN
crl-15984	12	24	of	of	ADP
crl-15984	12	25	chat	chat	NOUN
crl-15984	12	26	reference	reference	NOUN
crl-15984	12	27	,	,	PUNCT
crl-15984	12	28	as	as	ADV
crl-15984	12	29	well	well	ADV
crl-15984	12	30	as	as	ADP
crl-15984	12	31	some	some	DET
crl-15984	12	32	assessment	assessment	NOUN
crl-15984	12	33	of	of	ADP
crl-15984	12	34	service	service	NOUN
crl-15984	12	35	quality	quality	NOUN
crl-15984	12	36	and	and	CCONJ
crl-15984	12	37	patron	patron	NOUN
crl-15984	12	38	satisfaction	satisfaction	NOUN
crl-15984	12	39	.	.	PUNCT
crl-15984	13	1	this	this	DET
crl-15984	13	2	section	section	NOUN
crl-15984	13	3	briefly	briefly	NOUN
crl-15984	13	4	examines	examine	VERB
crl-15984	13	5	the	the	DET
crl-15984	13	6	core	core	NOUN
crl-15984	13	7	literature	literature	NOUN
crl-15984	13	8	,	,	PUNCT
crl-15984	13	9	including	include	VERB
crl-15984	13	10	the	the	DET
crl-15984	13	11	few	few	ADJ
crl-15984	13	12	papers	paper	NOUN
crl-15984	13	13	that	that	PRON
crl-15984	13	14	address	address	VERB
crl-15984	13	15	chat	chat	VERB
crl-15984	13	16	reference	reference	NOUN
crl-15984	13	17	consortia	consortia	NOUN
crl-15984	13	18	.	.	PUNCT
crl-15984	14	1	meeting	meet	VERB
crl-15984	14	2	patrons	patron	NOUN
crl-15984	14	3	’	'	PUNCT
crl-15984	14	4	needs	need	NOUN
crl-15984	14	5	:	:	PUNCT
crl-15984	14	6	the	the	DET
crl-15984	14	7	chat	chat	PROPN
crl-15984	14	8	reference	reference	NOUN
crl-15984	14	9	context	context	PROPN
crl-15984	14	10	jana	jana	PROPN
crl-15984	14	11	ronan	ronan	PROPN
crl-15984	14	12	and	and	CCONJ
crl-15984	14	13	carol	carol	PROPN
crl-15984	14	14	turner	turner	PROPN
crl-15984	14	15	note	note	VERB
crl-15984	14	16	that	that	SCONJ
crl-15984	14	17	academic	academic	ADJ
crl-15984	14	18	libraries	library	NOUN
crl-15984	14	19	report	report	VERB
crl-15984	14	20	a	a	DET
crl-15984	14	21	decline	decline	NOUN
crl-15984	14	22	of	of	ADP
crl-15984	14	23	deborah	deborah	PROPN
crl-15984	14	24	l.	l.	PROPN
crl-15984	14	25	meert	meert	PROPN
crl-15984	14	26	is	be	AUX
crl-15984	14	27	liaison	liaison	NOUN
crl-15984	14	28	librarian	librarian	NOUN
crl-15984	14	29	in	in	ADP
crl-15984	14	30	macdonald	macdonald	PROPN
crl-15984	14	31	campus	campus	NOUN
crl-15984	14	32	library	library	NOUN
crl-15984	14	33	at	at	ADP
crl-15984	14	34	mcgill	mcgill	PROPN
crl-15984	14	35	university	university	PROPN
crl-15984	14	36	;	;	PUNCT
crl-15984	14	37	e	e	X
crl-15984	14	38	-	-	NOUN
crl-15984	14	39	mail	mail	NOUN
crl-15984	14	40	:	:	PUNCT
crl-15984	14	41	deborah	deborah	PROPN
crl-15984	14	42	.	.	PUNCT
crl-15984	15	1	meert@mcgill.ca	meert@mcgill.ca	PROPN
crl-15984	15	2	.	.	PUNCT
crl-15984	16	1	lisa	lisa	PROPN
crl-15984	16	2	m.	m.	NOUN
crl-15984	16	3	given	give	VERB
crl-15984	16	4	is	be	AUX
crl-15984	16	5	associate	associate	ADJ
crl-15984	16	6	professor	professor	NOUN
crl-15984	16	7	in	in	ADP
crl-15984	16	8	the	the	DET
crl-15984	16	9	school	school	NOUN
crl-15984	16	10	of	of	ADP
crl-15984	16	11	library	library	NOUN
crl-15984	16	12	and	and	CCONJ
crl-15984	16	13	information	information	NOUN
crl-15984	16	14	studies	study	NOUN
crl-15984	16	15	at	at	ADP
crl-15984	16	16	the	the	DET
crl-15984	16	17	university	university	PROPN
crl-15984	16	18	of	of	ADP
crl-15984	16	19	alberta	alberta	PROPN
crl-15984	16	20	;	;	PUNCT
crl-15984	16	21	e	e	X
crl-15984	16	22	-	-	NOUN
crl-15984	16	23	mail	mail	NOUN
crl-15984	16	24	:	:	PUNCT
crl-15984	17	1	lisa.given@ualberta.ca	lisa.given@ualberta.ca	ADJ
crl-15984	17	2	.	.	PUNCT
crl-15984	18	1	71	71	NUM
crl-15984	18	2	mailto:lisa.given@ualberta.ca	mailto:lisa.given@ualberta.ca	NOUN
crl-15984	18	3	mailto:meert@mcgill.ca	mailto:meert@mcgill.ca	NOUN
crl-15984	18	4	72	72	NUM
crl-15984	18	5	college	college	NOUN
crl-15984	18	6	&	&	CCONJ
crl-15984	18	7	research	research	PROPN
crl-15984	18	8	libraries	library	NOUN
crl-15984	18	9	january	january	PROPN
crl-15984	18	10	2009	2009	NUM
crl-15984	18	11	in	in	ADP
crl-15984	18	12	-	-	PUNCT
crl-15984	18	13	person	person	NOUN
crl-15984	18	14	,	,	PUNCT
crl-15984	18	15	reference	reference	NOUN
crl-15984	18	16	desk	desk	NOUN
crl-15984	18	17	traffic	traffic	NOUN
crl-15984	18	18	since	since	SCONJ
crl-15984	18	19	the	the	DET
crl-15984	18	20	early	early	ADJ
crl-15984	18	21	1990s	1990	NOUN
crl-15984	18	22	,	,	PUNCT
crl-15984	18	23	despite	despite	SCONJ
crl-15984	18	24	increases	increase	NOUN
crl-15984	18	25	in	in	ADP
crl-15984	18	26	enrollment.1	enrollment.1	PROPN
crl-15984	18	27	fran	fran	PROPN
crl-15984	18	28	wilson	wilson	PROPN
crl-15984	18	29	and	and	CCONJ
crl-15984	18	30	jacki	jacki	PROPN
crl-15984	18	31	keys	key	NOUN
crl-15984	18	32	note	note	VERB
crl-15984	18	33	the	the	DET
crl-15984	18	34	same	same	ADJ
crl-15984	18	35	trend	trend	NOUN
crl-15984	18	36	and	and	CCONJ
crl-15984	18	37	point	point	VERB
crl-15984	18	38	to	to	ADP
crl-15984	18	39	the	the	DET
crl-15984	18	40	proliferation	proliferation	NOUN
crl-15984	18	41	of	of	ADP
crl-15984	18	42	new	new	ADJ
crl-15984	18	43	online	online	ADJ
crl-15984	18	44	resources	resource	NOUN
crl-15984	18	45	and	and	CCONJ
crl-15984	18	46	technologies	technology	NOUN
crl-15984	18	47	,	,	PUNCT
crl-15984	18	48	as	as	ADV
crl-15984	18	49	well	well	ADV
crl-15984	18	50	as	as	ADP
crl-15984	18	51	users	user	NOUN
crl-15984	18	52	’	'	PUNCT
crl-15984	18	53	increasing	increase	VERB
crl-15984	18	54	desire	desire	NOUN
crl-15984	18	55	to	to	PART
crl-15984	18	56	access	access	VERB
crl-15984	18	57	digital	digital	ADJ
crl-15984	18	58	materials	material	NOUN
crl-15984	18	59	and	and	CCONJ
crl-15984	18	60	services	service	NOUN
crl-15984	18	61	,	,	PUNCT
crl-15984	18	62	as	as	ADP
crl-15984	18	63	contributing	contribute	VERB
crl-15984	18	64	factors.2	factors.2	PROPN
crl-15984	18	65	although	although	SCONJ
crl-15984	18	66	patrons	patron	NOUN
crl-15984	18	67	still	still	ADV
crl-15984	18	68	need	need	VERB
crl-15984	18	69	reference	reference	NOUN
crl-15984	18	70	services	service	NOUN
crl-15984	18	71	,	,	PUNCT
crl-15984	18	72	the	the	DET
crl-15984	18	73	nature	nature	NOUN
crl-15984	18	74	of	of	ADP
crl-15984	18	75	those	those	DET
crl-15984	18	76	needs	need	NOUN
crl-15984	18	77	have	have	AUX
crl-15984	18	78	changed	change	VERB
crl-15984	18	79	.	.	PUNCT
crl-15984	19	1	chat	chat	PROPN
crl-15984	19	2	reference	reference	NOUN
crl-15984	19	3	is	be	AUX
crl-15984	19	4	merely	merely	ADV
crl-15984	19	5	one	one	NUM
crl-15984	19	6	digital	digital	ADJ
crl-15984	19	7	service	service	NOUN
crl-15984	19	8	now	now	ADV
crl-15984	19	9	available	available	ADJ
crl-15984	19	10	to	to	ADP
crl-15984	19	11	academic	academic	ADJ
crl-15984	19	12	library	library	NOUN
crl-15984	19	13	patrons	patron	NOUN
crl-15984	19	14	.	.	PUNCT
crl-15984	20	1	however	however	ADV
crl-15984	20	2	,	,	PUNCT
crl-15984	20	3	despite	despite	SCONJ
crl-15984	20	4	its	its	PRON
crl-15984	20	5	popularity	popularity	NOUN
crl-15984	20	6	,	,	PUNCT
crl-15984	20	7	agreeing	agree	VERB
crl-15984	20	8	on	on	ADP
crl-15984	20	9	a	a	DET
crl-15984	20	10	definition	definition	NOUN
crl-15984	20	11	of	of	ADP
crl-15984	20	12	“	"	PUNCT
crl-15984	20	13	chat	chat	PROPN
crl-15984	20	14	reference	reference	NOUN
crl-15984	20	15	”	"	PUNCT
crl-15984	20	16	is	be	AUX
crl-15984	20	17	problematic	problematic	ADJ
crl-15984	20	18	.	.	PUNCT
crl-15984	21	1	some	some	DET
crl-15984	21	2	librarians	librarian	NOUN
crl-15984	21	3	view	view	VERB
crl-15984	21	4	it	it	PRON
crl-15984	21	5	as	as	ADP
crl-15984	21	6	an	an	DET
crl-15984	21	7	add	add	NOUN
crl-15984	21	8	-	-	PUNCT
crl-15984	21	9	on	on	ADP
crl-15984	21	10	to	to	ADP
crl-15984	21	11	“	"	PUNCT
crl-15984	21	12	real	real	ADJ
crl-15984	21	13	”	"	PUNCT
crl-15984	21	14	(	(	PUNCT
crl-15984	21	15	that	that	PRON
crl-15984	21	16	is	be	AUX
crl-15984	21	17	to	to	PART
crl-15984	21	18	say	say	VERB
crl-15984	21	19	,	,	PUNCT
crl-15984	21	20	in	in	ADP
crl-15984	21	21	-	-	PUNCT
crl-15984	21	22	person	person	NOUN
crl-15984	21	23	)	)	PUNCT
crl-15984	21	24	reference	reference	NOUN
crl-15984	21	25	services	service	NOUN
crl-15984	21	26	,	,	PUNCT
crl-15984	21	27	while	while	SCONJ
crl-15984	21	28	others	other	NOUN
crl-15984	21	29	see	see	VERB
crl-15984	21	30	it	it	PRON
crl-15984	21	31	is	be	AUX
crl-15984	21	32	an	an	DET
crl-15984	21	33	integral	integral	ADJ
crl-15984	21	34	part	part	NOUN
crl-15984	21	35	of	of	ADP
crl-15984	21	36	a	a	DET
crl-15984	21	37	“	"	PUNCT
crl-15984	21	38	changing	change	VERB
crl-15984	21	39	information	information	NOUN
crl-15984	21	40	culture	culture	NOUN
crl-15984	21	41	,	,	PUNCT
crl-15984	21	42	central	central	ADJ
crl-15984	21	43	to	to	ADP
crl-15984	21	44	the	the	DET
crl-15984	21	45	continued	continue	VERB
crl-15984	21	46	vitality	vitality	NOUN
crl-15984	21	47	of	of	ADP
crl-15984	21	48	reference	reference	NOUN
crl-15984	21	49	at	at	ADP
crl-15984	21	50	the	the	DET
crl-15984	21	51	point	point	NOUN
crl-15984	21	52	of	of	ADP
crl-15984	21	53	service	service	NOUN
crl-15984	21	54	.	.	PUNCT
crl-15984	21	55	”3	”3	PUNCT
crl-15984	22	1	if	if	SCONJ
crl-15984	22	2	users	user	NOUN
crl-15984	22	3	’	'	PUNCT
crl-15984	22	4	online	online	ADJ
crl-15984	22	5	(	(	PUNCT
crl-15984	22	6	24/7	24/7	NOUN
crl-15984	22	7	)	)	PUNCT
crl-15984	22	8	access	access	NOUN
crl-15984	22	9	continues	continue	VERB
crl-15984	22	10	to	to	PART
crl-15984	22	11	proliferate	proliferate	VERB
crl-15984	22	12	,	,	PUNCT
crl-15984	22	13	do	do	AUX
crl-15984	22	14	librarians	librarian	NOUN
crl-15984	22	15	have	have	VERB
crl-15984	22	16	a	a	DET
crl-15984	22	17	responsibility	responsibility	NOUN
crl-15984	22	18	to	to	PART
crl-15984	22	19	be	be	AUX
crl-15984	22	20	present	present	ADJ
crl-15984	22	21	in	in	ADP
crl-15984	22	22	this	this	DET
crl-15984	22	23	environment	environment	NOUN
crl-15984	22	24	“	"	PUNCT
crl-15984	22	25	as	as	ADP
crl-15984	22	26	role	role	NOUN
crl-15984	22	27	models	model	NOUN
crl-15984	22	28	and	and	CCONJ
crl-15984	22	29	facilitators	facilitator	NOUN
crl-15984	22	30	of	of	ADP
crl-15984	22	31	scholarship	scholarship	NOUN
crl-15984	22	32	conducted	conduct	VERB
crl-15984	22	33	with	with	ADP
crl-15984	22	34	integrity”?4	integrity”?4	PRON
crl-15984	22	35	most	most	ADJ
crl-15984	22	36	librarians	librarian	NOUN
crl-15984	22	37	agree	agree	VERB
crl-15984	22	38	that	that	SCONJ
crl-15984	22	39	it	it	PRON
crl-15984	22	40	is	be	AUX
crl-15984	22	41	important	important	ADJ
crl-15984	22	42	to	to	PART
crl-15984	22	43	provide	provide	VERB
crl-15984	22	44	service	service	NOUN
crl-15984	22	45	to	to	ADP
crl-15984	22	46	users	user	NOUN
crl-15984	22	47	who	who	PRON
crl-15984	22	48	are	be	AUX
crl-15984	22	49	not	not	PART
crl-15984	22	50	physically	physically	ADV
crl-15984	22	51	in	in	ADP
crl-15984	22	52	the	the	DET
crl-15984	22	53	library	library	NOUN
crl-15984	22	54	when	when	SCONJ
crl-15984	22	55	they	they	PRON
crl-15984	22	56	require	require	VERB
crl-15984	22	57	assistance	assistance	NOUN
crl-15984	22	58	,	,	PUNCT
crl-15984	22	59	and	and	CCONJ
crl-15984	22	60	that	that	SCONJ
crl-15984	22	61	this	this	PRON
crl-15984	22	62	need	need	VERB
crl-15984	22	63	increases	increase	NOUN
crl-15984	22	64	as	as	SCONJ
crl-15984	22	65	online	online	ADJ
crl-15984	22	66	resources	resource	NOUN
crl-15984	22	67	increase	increase	VERB
crl-15984	22	68	.	.	PUNCT
crl-15984	23	1	how	how	SCONJ
crl-15984	23	2	best	good	ADJ
crl-15984	23	3	to	to	PART
crl-15984	23	4	meet	meet	VERB
crl-15984	23	5	these	these	DET
crl-15984	23	6	needs	need	NOUN
crl-15984	23	7	,	,	PUNCT
crl-15984	23	8	and	and	CCONJ
crl-15984	23	9	the	the	DET
crl-15984	23	10	ability	ability	NOUN
crl-15984	23	11	of	of	ADP
crl-15984	23	12	chat	chat	NOUN
crl-15984	23	13	reference	reference	NOUN
crl-15984	23	14	(	(	PUNCT
crl-15984	23	15	especially	especially	ADV
crl-15984	23	16	collaborative	collaborative	ADJ
crl-15984	23	17	services	service	NOUN
crl-15984	23	18	)	)	PUNCT
crl-15984	23	19	to	to	PART
crl-15984	23	20	do	do	AUX
crl-15984	23	21	so	so	ADV
crl-15984	23	22	,	,	PUNCT
crl-15984	23	23	remains	remain	VERB
crl-15984	23	24	unresolved	unresolved	ADJ
crl-15984	23	25	in	in	ADP
crl-15984	23	26	the	the	DET
crl-15984	23	27	literature.5	literature.5	NOUN
crl-15984	23	28	as	as	SCONJ
crl-15984	23	29	ian	ian	PROPN
crl-15984	23	30	lee	lee	PROPN
crl-15984	23	31	notes	note	VERB
crl-15984	23	32	,	,	PUNCT
crl-15984	23	33	“	"	PUNCT
crl-15984	23	34	academic	academic	ADJ
crl-15984	23	35	libraries	library	NOUN
crl-15984	23	36	have	have	AUX
crl-15984	23	37	gone	go	VERB
crl-15984	23	38	into	into	ADP
crl-15984	23	39	cyberspace	cyberspace	NOUN
crl-15984	23	40	and	and	CCONJ
crl-15984	23	41	maybe	maybe	ADV
crl-15984	23	42	the	the	DET
crl-15984	23	43	librarian	librarian	NOUN
crl-15984	23	44	has	have	VERB
crl-15984	23	45	to	to	PART
crl-15984	23	46	meet	meet	VERB
crl-15984	23	47	the	the	DET
crl-15984	23	48	student	student	NOUN
crl-15984	23	49	there	there	ADV
crl-15984	23	50	.	.	PUNCT
crl-15984	24	1	”6	”6	NOUN
crl-15984	24	2	indeed	indeed	ADV
crl-15984	24	3	,	,	PUNCT
crl-15984	24	4	libraries	library	NOUN
crl-15984	24	5	are	be	AUX
crl-15984	24	6	beginning	begin	VERB
crl-15984	24	7	to	to	PART
crl-15984	24	8	use	use	VERB
crl-15984	24	9	a	a	DET
crl-15984	24	10	variety	variety	NOUN
crl-15984	24	11	of	of	ADP
crl-15984	24	12	new	new	ADJ
crl-15984	24	13	technologies	technology	NOUN
crl-15984	24	14	for	for	ADP
crl-15984	24	15	reference	reference	NOUN
crl-15984	24	16	services	service	NOUN
crl-15984	24	17	(	(	PUNCT
crl-15984	24	18	for	for	ADP
crl-15984	24	19	instance	instance	NOUN
crl-15984	24	20	,	,	PUNCT
crl-15984	24	21	creating	create	VERB
crl-15984	24	22	virtual	virtual	ADJ
crl-15984	24	23	reference	reference	NOUN
crl-15984	24	24	desks	desk	NOUN
crl-15984	24	25	in	in	ADP
crl-15984	24	26	second	second	ADJ
crl-15984	24	27	life	life	NOUN
crl-15984	24	28	)	)	PUNCT
crl-15984	24	29	.	.	PUNCT
crl-15984	25	1	however	however	ADV
crl-15984	25	2	,	,	PUNCT
crl-15984	25	3	without	without	ADP
crl-15984	25	4	research	research	NOUN
crl-15984	25	5	that	that	PRON
crl-15984	25	6	examines	examine	VERB
crl-15984	25	7	the	the	DET
crl-15984	25	8	array	array	NOUN
crl-15984	25	9	of	of	ADP
crl-15984	25	10	digital	digital	ADJ
crl-15984	25	11	services	service	NOUN
crl-15984	25	12	on	on	ADP
crl-15984	25	13	offer	offer	NOUN
crl-15984	25	14	,	,	PUNCT
crl-15984	25	15	librarians	librarian	NOUN
crl-15984	25	16	can	can	AUX
crl-15984	25	17	not	not	PART
crl-15984	25	18	make	make	VERB
crl-15984	25	19	effective	effective	ADJ
crl-15984	25	20	financial	financial	ADJ
crl-15984	25	21	and	and	CCONJ
crl-15984	25	22	staffing	staffing	NOUN
crl-15984	25	23	decisions	decision	NOUN
crl-15984	25	24	.	.	PUNCT
crl-15984	26	1	this	this	DET
crl-15984	26	2	project	project	NOUN
crl-15984	26	3	addresses	address	VERB
crl-15984	26	4	this	this	DET
crl-15984	26	5	gap	gap	NOUN
crl-15984	26	6	as	as	SCONJ
crl-15984	26	7	it	it	PRON
crl-15984	26	8	pertains	pertain	VERB
crl-15984	26	9	to	to	PART
crl-15984	26	10	chat	chat	VERB
crl-15984	26	11	reference	reference	NOUN
crl-15984	26	12	consortia	consortia	NOUN
crl-15984	26	13	.	.	PUNCT
crl-15984	27	1	chat	chat	VERB
crl-15984	27	2	reference	reference	NOUN
crl-15984	27	3	consortia	consortia	NOUN
crl-15984	27	4	:	:	PUNCT
crl-15984	27	5	new	new	ADJ
crl-15984	27	6	territory	territory	NOUN
crl-15984	27	7	for	for	ADP
crl-15984	27	8	reference	reference	NOUN
crl-15984	27	9	assessment	assessment	NOUN
crl-15984	27	10	libraries	library	NOUN
crl-15984	27	11	are	be	AUX
crl-15984	27	12	increasingly	increasingly	ADV
crl-15984	27	13	exploring	explore	VERB
crl-15984	27	14	collaborative	collaborative	ADJ
crl-15984	27	15	ventures	venture	NOUN
crl-15984	27	16	,	,	PUNCT
crl-15984	27	17	to	to	PART
crl-15984	27	18	save	save	VERB
crl-15984	27	19	time	time	NOUN
crl-15984	27	20	and	and	CCONJ
crl-15984	27	21	money	money	NOUN
crl-15984	27	22	and	and	CCONJ
crl-15984	27	23	to	to	PART
crl-15984	27	24	use	use	VERB
crl-15984	27	25	existing	exist	VERB
crl-15984	27	26	resources	resource	NOUN
crl-15984	27	27	best	well	ADV
crl-15984	27	28	.	.	PUNCT
crl-15984	28	1	however	however	ADV
crl-15984	28	2	,	,	PUNCT
crl-15984	28	3	with	with	ADP
crl-15984	28	4	respect	respect	NOUN
crl-15984	28	5	to	to	PART
crl-15984	28	6	chat	chat	VERB
crl-15984	28	7	reference	reference	NOUN
crl-15984	28	8	consortia	consortia	NOUN
crl-15984	28	9	,	,	PUNCT
crl-15984	28	10	lee	lee	PROPN
crl-15984	28	11	notes	note	VERB
crl-15984	28	12	that	that	SCONJ
crl-15984	28	13	,	,	PUNCT
crl-15984	28	14	while	while	SCONJ
crl-15984	28	15	some	some	DET
crl-15984	28	16	librarians	librarian	NOUN
crl-15984	28	17	feel	feel	VERB
crl-15984	28	18	these	these	DET
crl-15984	28	19	services	service	NOUN
crl-15984	28	20	represent	represent	VERB
crl-15984	28	21	exciting	exciting	ADJ
crl-15984	28	22	developments	development	NOUN
crl-15984	28	23	,	,	PUNCT
crl-15984	28	24	others	other	NOUN
crl-15984	28	25	feel	feel	VERB
crl-15984	28	26	that	that	SCONJ
crl-15984	28	27	these	these	PRON
crl-15984	28	28	are	be	AUX
crl-15984	28	29	overrated.7	overrated.7	NOUN
crl-15984	28	30	steve	steve	PROPN
crl-15984	28	31	mckinzie	mckinzie	ADJ
crl-15984	28	32	states	state	NOUN
crl-15984	28	33	that	that	SCONJ
crl-15984	28	34	the	the	DET
crl-15984	28	35	profession	profession	NOUN
crl-15984	28	36	’s	’s	PART
crl-15984	28	37	infatuation	infatuation	NOUN
crl-15984	28	38	with	with	ADP
crl-15984	28	39	technology	technology	NOUN
crl-15984	28	40	has	have	AUX
crl-15984	28	41	caused	cause	VERB
crl-15984	28	42	librarians	librarian	NOUN
crl-15984	28	43	to	to	PART
crl-15984	28	44	make	make	VERB
crl-15984	28	45	more	more	ADJ
crl-15984	28	46	out	out	ADP
crl-15984	28	47	of	of	ADP
crl-15984	28	48	chat	chat	NOUN
crl-15984	28	49	reference	reference	NOUN
crl-15984	28	50	than	than	SCONJ
crl-15984	28	51	it	it	PRON
crl-15984	28	52	’s	’	VERB
crl-15984	28	53	worth	worth	ADJ
crl-15984	28	54	,	,	PUNCT
crl-15984	28	55	noting	note	VERB
crl-15984	28	56	that	that	SCONJ
crl-15984	28	57	chat	chat	PROPN
crl-15984	28	58	reference	reference	NOUN
crl-15984	28	59	does	do	AUX
crl-15984	28	60	not	not	PART
crl-15984	28	61	meet	meet	VERB
crl-15984	28	62	users	user	NOUN
crl-15984	28	63	’	'	PUNCT
crl-15984	28	64	needs	need	VERB
crl-15984	28	65	efficiently	efficiently	ADV
crl-15984	28	66	or	or	CCONJ
crl-15984	28	67	deepen	deepen	VERB
crl-15984	28	68	their	their	PRON
crl-15984	28	69	research	research	NOUN
crl-15984	28	70	capability.8	capability.8	PROPN
crl-15984	28	71	strengths	strength	NOUN
crl-15984	28	72	of	of	ADP
crl-15984	28	73	chat	chat	NOUN
crl-15984	28	74	reference	reference	NOUN
crl-15984	28	75	and	and	CCONJ
crl-15984	28	76	consortia	consortia	NOUN
crl-15984	28	77	chat	chat	VERB
crl-15984	28	78	reference	reference	NOUN
crl-15984	28	79	not	not	PART
crl-15984	28	80	only	only	ADV
crl-15984	28	81	allows	allow	VERB
crl-15984	28	82	librarians	librarian	NOUN
crl-15984	28	83	to	to	PART
crl-15984	28	84	answer	answer	VERB
crl-15984	28	85	remote	remote	ADJ
crl-15984	28	86	users	user	NOUN
crl-15984	28	87	’	’	PART
crl-15984	28	88	questions	question	NOUN
crl-15984	28	89	,	,	PUNCT
crl-15984	28	90	in	in	ADP
crl-15984	28	91	real	real	ADJ
crl-15984	28	92	time	time	NOUN
crl-15984	28	93	,	,	PUNCT
crl-15984	28	94	but	but	CCONJ
crl-15984	28	95	it	it	PRON
crl-15984	28	96	also	also	ADV
crl-15984	28	97	allows	allow	VERB
crl-15984	28	98	staff	staff	NOUN
crl-15984	28	99	to	to	PART
crl-15984	28	100	demonstrate	demonstrate	VERB
crl-15984	28	101	online	online	ADJ
crl-15984	28	102	resources	resource	NOUN
crl-15984	28	103	with	with	ADP
crl-15984	28	104	“	"	PUNCT
crl-15984	28	105	cobrowsing	cobrowsing	NOUN
crl-15984	28	106	”	"	PUNCT
crl-15984	28	107	so	so	ADV
crl-15984	28	108	ware	ware	NOUN
crl-15984	28	109	.	.	PUNCT
crl-15984	29	1	as	as	SCONJ
crl-15984	29	2	users	user	NOUN
crl-15984	29	3	may	may	AUX
crl-15984	29	4	be	be	AUX
crl-15984	29	5	in	in	ADP
crl-15984	29	6	computer	computer	NOUN
crl-15984	29	7	labs	lab	NOUN
crl-15984	29	8	,	,	PUNCT
crl-15984	29	9	unable	unable	ADJ
crl-15984	29	10	to	to	PART
crl-15984	29	11	phone	phone	VERB
crl-15984	29	12	or	or	CCONJ
crl-15984	29	13	physically	physically	ADV
crl-15984	29	14	seek	seek	VERB
crl-15984	29	15	immediate	immediate	ADJ
crl-15984	29	16	help	help	NOUN
crl-15984	29	17	,	,	PUNCT
crl-15984	29	18	chat	chat	VERB
crl-15984	29	19	reference	reference	NOUN
crl-15984	29	20	may	may	AUX
crl-15984	29	21	be	be	AUX
crl-15984	29	22	more	more	ADV
crl-15984	29	23	helpful	helpful	ADJ
crl-15984	29	24	than	than	ADP
crl-15984	29	25	waiting	wait	VERB
crl-15984	29	26	for	for	ADP
crl-15984	29	27	an	an	DET
crl-15984	29	28	e	e	NOUN
crl-15984	29	29	-	-	NOUN
crl-15984	29	30	mail	mail	NOUN
crl-15984	29	31	response	response	NOUN
crl-15984	29	32	.	.	PUNCT
crl-15984	30	1	kathy	kathy	PROPN
crl-15984	30	2	dempsey	dempsey	PROPN
crl-15984	30	3	suggests	suggest	VERB
crl-15984	30	4	that	that	SCONJ
crl-15984	30	5	,	,	PUNCT
crl-15984	30	6	when	when	SCONJ
crl-15984	30	7	users	user	NOUN
crl-15984	30	8	are	be	AUX
crl-15984	30	9	given	give	VERB
crl-15984	30	10	the	the	DET
crl-15984	30	11	choice	choice	NOUN
crl-15984	30	12	of	of	ADP
crl-15984	30	13	using	use	VERB
crl-15984	30	14	nonlibrary	nonlibrary	ADJ
crl-15984	30	15	online	online	ADJ
crl-15984	30	16	resources	resource	NOUN
crl-15984	30	17	(	(	PUNCT
crl-15984	30	18	for	for	ADP
crl-15984	30	19	instance	instance	NOUN
crl-15984	30	20	,	,	PUNCT
crl-15984	30	21	found	find	VERB
crl-15984	30	22	via	via	ADP
crl-15984	30	23	google	google	PROPN
crl-15984	30	24	)	)	PUNCT
crl-15984	30	25	to	to	PART
crl-15984	30	26	answer	answer	VERB
crl-15984	30	27	their	their	PRON
crl-15984	30	28	question	question	NOUN
crl-15984	30	29	immediately	immediately	ADV
crl-15984	30	30	or	or	CCONJ
crl-15984	30	31	postponing	postpone	VERB
crl-15984	30	32	their	their	PRON
crl-15984	30	33	question	question	NOUN
crl-15984	30	34	until	until	SCONJ
crl-15984	30	35	they	they	PRON
crl-15984	30	36	can	can	AUX
crl-15984	30	37	go	go	VERB
crl-15984	30	38	to	to	ADP
crl-15984	30	39	the	the	DET
crl-15984	30	40	library	library	NOUN
crl-15984	30	41	(	(	PUNCT
crl-15984	30	42	or	or	CCONJ
crl-15984	30	43	hear	hear	VERB
crl-15984	30	44	from	from	ADP
crl-15984	30	45	the	the	DET
crl-15984	30	46	librarian	librarian	NOUN
crl-15984	30	47	by	by	ADP
crl-15984	30	48	phone	phone	NOUN
crl-15984	30	49	or	or	CCONJ
crl-15984	30	50	e	e	NOUN
crl-15984	30	51	-	-	NOUN
crl-15984	30	52	mail	mail	NOUN
crl-15984	30	53	)	)	PUNCT
crl-15984	30	54	,	,	PUNCT
crl-15984	30	55	users	user	NOUN
crl-15984	30	56	typically	typically	ADV
crl-15984	30	57	choose	choose	VERB
crl-15984	30	58	the	the	DET
crl-15984	30	59	nonlibrary	nonlibrary	ADJ
crl-15984	30	60	source.9	source.9	NOUN
crl-15984	30	61	chat	chat	VERB
crl-15984	30	62	consortia	consortium	NOUN
crl-15984	30	63	also	also	ADV
crl-15984	30	64	push	push	VERB
crl-15984	30	65	the	the	DET
crl-15984	30	66	boundaries	boundary	NOUN
crl-15984	30	67	of	of	ADP
crl-15984	30	68	traditional	traditional	ADJ
crl-15984	30	69	service	service	NOUN
crl-15984	30	70	hours	hour	NOUN
crl-15984	30	71	and	and	CCONJ
crl-15984	30	72	locations	location	NOUN
crl-15984	30	73	by	by	ADP
crl-15984	30	74	stepping	step	VERB
crl-15984	30	75	in	in	ADP
crl-15984	30	76	when	when	SCONJ
crl-15984	30	77	local	local	ADJ
crl-15984	30	78	librarians	librarian	NOUN
crl-15984	30	79	are	be	AUX
crl-15984	30	80	busy	busy	ADJ
crl-15984	30	81	with	with	ADP
crl-15984	30	82	other	other	ADJ
crl-15984	30	83	patrons	patron	NOUN
crl-15984	30	84	or	or	CCONJ
crl-15984	30	85	libraries	library	NOUN
crl-15984	30	86	are	be	AUX
crl-15984	30	87	closed	close	VERB
crl-15984	30	88	.	.	PUNCT
crl-15984	31	1	in	in	ADP
crl-15984	31	2	addition	addition	NOUN
crl-15984	31	3	,	,	PUNCT
crl-15984	31	4	some	some	DET
crl-15984	31	5	users	user	NOUN
crl-15984	31	6	do	do	AUX
crl-15984	31	7	not	not	PART
crl-15984	31	8	(	(	PUNCT
crl-15984	31	9	or	or	CCONJ
crl-15984	31	10	can	can	AUX
crl-15984	31	11	not	not	PART
crl-15984	31	12	)	)	PUNCT
crl-15984	31	13	use	use	VERB
crl-15984	31	14	the	the	DET
crl-15984	31	15	traditional	traditional	ADJ
crl-15984	31	16	reference	reference	NOUN
crl-15984	31	17	desk	desk	NOUN
crl-15984	31	18	because	because	SCONJ
crl-15984	31	19	of	of	ADP
crl-15984	31	20	a	a	DET
crl-15984	31	21	disability	disability	NOUN
crl-15984	31	22	,	,	PUNCT
crl-15984	31	23	anxiety	anxiety	NOUN
crl-15984	31	24	,	,	PUNCT
crl-15984	31	25	or	or	CCONJ
crl-15984	31	26	a	a	DET
crl-15984	31	27	language	language	NOUN
crl-15984	31	28	barrier.10	barrier.10	PRON
crl-15984	31	29	wilson	wilson	NOUN
crl-15984	31	30	and	and	CCONJ
crl-15984	31	31	keys	key	VERB
crl-15984	31	32	note	note	VERB
crl-15984	31	33	that	that	SCONJ
crl-15984	31	34	people	people	NOUN
crl-15984	31	35	with	with	ADP
crl-15984	31	36	certain	certain	ADJ
crl-15984	31	37	types	type	NOUN
crl-15984	31	38	of	of	ADP
crl-15984	31	39	hearing	hearing	NOUN
crl-15984	31	40	,	,	PUNCT
crl-15984	31	41	vocal	vocal	ADJ
crl-15984	31	42	,	,	PUNCT
crl-15984	31	43	or	or	CCONJ
crl-15984	31	44	mobility	mobility	NOUN
crl-15984	31	45	challenges	challenge	NOUN
crl-15984	31	46	are	be	AUX
crl-15984	31	47	also	also	ADV
crl-15984	31	48	hesitant	hesitant	ADJ
crl-15984	31	49	to	to	PART
crl-15984	31	50	approach	approach	VERB
crl-15984	31	51	reference	reference	NOUN
crl-15984	31	52	librarians	librarian	NOUN
crl-15984	31	53	in	in	ADP
crl-15984	31	54	person	person	NOUN
crl-15984	31	55	,	,	PUNCT
crl-15984	31	56	because	because	SCONJ
crl-15984	31	57	they	they	PRON
crl-15984	31	58	may	may	AUX
crl-15984	31	59	feel	feel	VERB
crl-15984	31	60	guilty	guilty	ADJ
crl-15984	31	61	about	about	ADP
crl-15984	31	62	needing	need	VERB
crl-15984	31	63	more	more	ADJ
crl-15984	31	64	time	time	NOUN
crl-15984	31	65	to	to	PART
crl-15984	31	66	have	have	VERB
crl-15984	31	67	questions	question	NOUN
crl-15984	31	68	answered.11	answered.11	VERB
crl-15984	31	69	the	the	DET
crl-15984	31	70	challenges	challenge	NOUN
crl-15984	31	71	of	of	ADP
crl-15984	31	72	chat	chat	NOUN
crl-15984	31	73	reference	reference	NOUN
crl-15984	31	74	and	and	CCONJ
crl-15984	31	75	consortia	consortia	NOUN
crl-15984	31	76	it	it	PRON
crl-15984	31	77	is	be	AUX
crl-15984	31	78	not	not	PART
crl-15984	31	79	unusual	unusual	ADJ
crl-15984	31	80	that	that	SCONJ
crl-15984	31	81	a	a	DET
crl-15984	31	82	new	new	ADJ
crl-15984	31	83	service	service	NOUN
crl-15984	31	84	or	or	CCONJ
crl-15984	31	85	technology	technology	NOUN
crl-15984	31	86	presents	present	NOUN
crl-15984	31	87	challenges	challenge	NOUN
crl-15984	31	88	.	.	PUNCT
crl-15984	32	1	chat	chat	VERB
crl-15984	32	2	http	http	ADJ
crl-15984	32	3	:	:	PUNCT
crl-15984	32	4	answered.11	answered.11	NOUN
crl-15984	32	5	http	http	ADJ
crl-15984	32	6	:	:	PUNCT
crl-15984	32	7	barrier.10	barrier.10	DET
crl-15984	32	8	measuring	measure	VERB
crl-15984	32	9	quality	quality	NOUN
crl-15984	32	10	in	in	ADP
crl-15984	32	11	chat	chat	NOUN
crl-15984	32	12	reference	reference	NOUN
crl-15984	32	13	consortia	consortium	NOUN
crl-15984	32	14	73	73	NUM
crl-15984	32	15	reference	reference	NOUN
crl-15984	32	16	and	and	CCONJ
crl-15984	32	17	consortia	consortia	NOUN
crl-15984	32	18	services	service	NOUN
crl-15984	32	19	face	face	VERB
crl-15984	32	20	numerous	numerous	ADJ
crl-15984	32	21	issues	issue	NOUN
crl-15984	32	22	,	,	PUNCT
crl-15984	32	23	but	but	CCONJ
crl-15984	32	24	many	many	ADJ
crl-15984	32	25	institutions	institution	NOUN
crl-15984	32	26	are	be	AUX
crl-15984	32	27	successfully	successfully	ADV
crl-15984	32	28	addressing	address	VERB
crl-15984	32	29	them	they	PRON
crl-15984	32	30	.	.	PUNCT
crl-15984	33	1	the	the	DET
crl-15984	33	2	two	two	NUM
crl-15984	33	3	most	most	ADV
crl-15984	33	4	problematic	problematic	ADJ
crl-15984	33	5	areas	area	NOUN
crl-15984	33	6	are	be	AUX
crl-15984	33	7	:	:	PUNCT
crl-15984	33	8	1	1	X
crl-15984	33	9	)	)	PUNCT
crl-15984	33	10	the	the	DET
crl-15984	33	11	technology	technology	NOUN
crl-15984	33	12	itself	itself	PRON
crl-15984	33	13	and	and	CCONJ
crl-15984	33	14	2	2	NUM
crl-15984	33	15	)	)	PUNCT
crl-15984	33	16	the	the	DET
crl-15984	33	17	perception	perception	NOUN
crl-15984	33	18	that	that	SCONJ
crl-15984	33	19	digital	digital	ADJ
crl-15984	33	20	reference	reference	NOUN
crl-15984	33	21	can	can	AUX
crl-15984	33	22	not	not	PART
crl-15984	33	23	adequately	adequately	ADV
crl-15984	33	24	address	address	VERB
crl-15984	33	25	complex	complex	ADJ
crl-15984	33	26	or	or	CCONJ
crl-15984	33	27	“	"	PUNCT
crl-15984	33	28	serious	serious	ADJ
crl-15984	33	29	”	"	PUNCT
crl-15984	33	30	questions	question	NOUN
crl-15984	33	31	.	.	PUNCT
crl-15984	34	1	similarly	similarly	ADV
crl-15984	34	2	,	,	PUNCT
crl-15984	34	3	ciccone	ciccone	PROPN
crl-15984	34	4	and	and	CCONJ
crl-15984	34	5	vanscoy	vanscoy	NOUN
crl-15984	34	6	note	note	VERB
crl-15984	34	7	the	the	DET
crl-15984	34	8	“	"	PUNCT
crl-15984	34	9	feast	feast	NOUN
crl-15984	34	10	or	or	CCONJ
crl-15984	34	11	famine	famine	NOUN
crl-15984	34	12	”	"	PUNCT
crl-15984	34	13	nature	nature	NOUN
crl-15984	34	14	of	of	ADP
crl-15984	34	15	chat	chat	NOUN
crl-15984	34	16	reference	reference	NOUN
crl-15984	34	17	,	,	PUNCT
crl-15984	34	18	where	where	SCONJ
crl-15984	34	19	librarians	librarian	NOUN
crl-15984	34	20	can	can	AUX
crl-15984	34	21	be	be	AUX
crl-15984	34	22	inundated	inundate	VERB
crl-15984	34	23	with	with	ADP
crl-15984	34	24	questions	question	NOUN
crl-15984	34	25	one	one	NUM
crl-15984	34	26	moment	moment	NOUN
crl-15984	34	27	and	and	CCONJ
crl-15984	34	28	then	then	ADV
crl-15984	34	29	receive	receive	VERB
crl-15984	34	30	none	none	NOUN
crl-15984	34	31	for	for	ADP
crl-15984	34	32	hours	hour	NOUN
crl-15984	34	33	.	.	PUNCT
crl-15984	35	1	this	this	PRON
crl-15984	35	2	prompts	prompt	VERB
crl-15984	35	3	some	some	DET
crl-15984	35	4	libraries	library	NOUN
crl-15984	35	5	to	to	PART
crl-15984	35	6	question	question	VERB
crl-15984	35	7	the	the	DET
crl-15984	35	8	cost	cost	NOUN
crl-15984	35	9	-	-	PUNCT
crl-15984	35	10	benefit	benefit	NOUN
crl-15984	35	11	ratio	ratio	NOUN
crl-15984	35	12	of	of	ADP
crl-15984	35	13	belonging	belong	VERB
crl-15984	35	14	to	to	ADP
crl-15984	35	15	a	a	DET
crl-15984	35	16	chat	chat	PROPN
crl-15984	35	17	reference	reference	NOUN
crl-15984	35	18	consortium.12	consortium.12	PROPN
crl-15984	35	19	staffing	staffing	PROPN
crl-15984	35	20	,	,	PUNCT
crl-15984	35	21	interpersonal	interpersonal	ADJ
crl-15984	35	22	communication	communication	NOUN
crl-15984	35	23	,	,	PUNCT
crl-15984	35	24	and	and	CCONJ
crl-15984	35	25	quality	quality	NOUN
crl-15984	35	26	of	of	ADP
crl-15984	35	27	service	service	NOUN
crl-15984	35	28	within	within	ADP
crl-15984	35	29	and	and	CCONJ
crl-15984	35	30	between	between	ADP
crl-15984	35	31	institutions	institution	NOUN
crl-15984	35	32	are	be	AUX
crl-15984	35	33	just	just	ADV
crl-15984	35	34	a	a	DET
crl-15984	35	35	few	few	ADJ
crl-15984	35	36	additional	additional	ADJ
crl-15984	35	37	concerns	concern	NOUN
crl-15984	35	38	raised	raise	VERB
crl-15984	35	39	by	by	ADP
crl-15984	35	40	librarians	librarian	NOUN
crl-15984	35	41	.	.	PUNCT
crl-15984	36	1	ciccone	ciccone	PROPN
crl-15984	36	2	and	and	CCONJ
crl-15984	36	3	vanscoy	vanscoy	NOUN
crl-15984	36	4	note	note	NOUN
crl-15984	36	5	that	that	SCONJ
crl-15984	36	6	24/7	24/7	NOUN
crl-15984	36	7	service	service	NOUN
crl-15984	36	8	is	be	AUX
crl-15984	36	9	not	not	PART
crl-15984	36	10	something	something	PRON
crl-15984	36	11	most	most	ADJ
crl-15984	36	12	institutions	institution	NOUN
crl-15984	36	13	can	can	AUX
crl-15984	36	14	do	do	VERB
crl-15984	36	15	independently	independently	ADV
crl-15984	36	16	but	but	CCONJ
crl-15984	36	17	that	that	SCONJ
crl-15984	36	18	joining	join	VERB
crl-15984	36	19	a	a	DET
crl-15984	36	20	consortium	consortium	NOUN
crl-15984	36	21	can	can	AUX
crl-15984	36	22	make	make	VERB
crl-15984	36	23	this	this	DET
crl-15984	36	24	possible.13	possible.13	NOUN
crl-15984	36	25	however	however	ADV
crl-15984	36	26	,	,	PUNCT
crl-15984	36	27	many	many	ADJ
crl-15984	36	28	libraries	library	NOUN
crl-15984	36	29	worry	worry	VERB
crl-15984	36	30	that	that	SCONJ
crl-15984	36	31	the	the	DET
crl-15984	36	32	quality	quality	NOUN
crl-15984	36	33	of	of	ADP
crl-15984	36	34	answers	answer	NOUN
crl-15984	36	35	will	will	AUX
crl-15984	36	36	decrease	decrease	VERB
crl-15984	36	37	,	,	PUNCT
crl-15984	36	38	that	that	SCONJ
crl-15984	36	39	the	the	DET
crl-15984	36	40	libraries	library	NOUN
crl-15984	36	41	in	in	ADP
crl-15984	36	42	their	their	PRON
crl-15984	36	43	consortium	consortium	NOUN
crl-15984	36	44	will	will	AUX
crl-15984	36	45	not	not	PART
crl-15984	36	46	understand	understand	VERB
crl-15984	36	47	their	their	PRON
crl-15984	36	48	local	local	ADJ
crl-15984	36	49	institution	institution	NOUN
crl-15984	36	50	’s	’s	PART
crl-15984	36	51	mission	mission	NOUN
crl-15984	36	52	and	and	CCONJ
crl-15984	36	53	curricular	curricular	ADJ
crl-15984	36	54	context	context	NOUN
crl-15984	36	55	.	.	PUNCT
crl-15984	37	1	they	they	PRON
crl-15984	37	2	also	also	ADV
crl-15984	37	3	question	question	VERB
crl-15984	37	4	the	the	DET
crl-15984	37	5	ability	ability	NOUN
crl-15984	37	6	of	of	ADP
crl-15984	37	7	any	any	DET
crl-15984	37	8	one	one	NUM
crl-15984	37	9	librarian	librarian	NOUN
crl-15984	37	10	(	(	PUNCT
crl-15984	37	11	or	or	CCONJ
crl-15984	37	12	nonprofessional	nonprofessional	ADJ
crl-15984	37	13	staff	staff	NOUN
crl-15984	37	14	)	)	PUNCT
crl-15984	37	15	to	to	PART
crl-15984	37	16	be	be	AUX
crl-15984	37	17	familiar	familiar	ADJ
crl-15984	37	18	with	with	ADP
crl-15984	37	19	numerous	numerous	ADJ
crl-15984	37	20	different	different	ADJ
crl-15984	37	21	policies	policy	NOUN
crl-15984	37	22	,	,	PUNCT
crl-15984	37	23	services	service	NOUN
crl-15984	37	24	,	,	PUNCT
crl-15984	37	25	and	and	CCONJ
crl-15984	37	26	collections	collection	NOUN
crl-15984	37	27	across	across	ADP
crl-15984	37	28	consortium	consortium	NOUN
crl-15984	37	29	institutions.14	institutions.14	NOUN
crl-15984	37	30	some	some	DET
crl-15984	37	31	librarians	librarian	NOUN
crl-15984	37	32	also	also	ADV
crl-15984	37	33	raise	raise	VERB
crl-15984	37	34	concerns	concern	NOUN
crl-15984	37	35	about	about	ADP
crl-15984	37	36	the	the	DET
crl-15984	37	37	lack	lack	NOUN
crl-15984	37	38	of	of	ADP
crl-15984	37	39	nonverbal	nonverbal	ADJ
crl-15984	37	40	communication	communication	NOUN
crl-15984	37	41	cues	cue	NOUN
crl-15984	37	42	(	(	PUNCT
crl-15984	37	43	such	such	ADJ
crl-15984	37	44	as	as	ADP
crl-15984	37	45	facial	facial	ADJ
crl-15984	37	46	expressions	expression	NOUN
crl-15984	37	47	and	and	CCONJ
crl-15984	37	48	tone	tone	NOUN
crl-15984	37	49	of	of	ADP
crl-15984	37	50	voice).15	voice).15	PROPN
crl-15984	37	51	how	how	SCONJ
crl-15984	37	52	do	do	AUX
crl-15984	37	53	you	you	PRON
crl-15984	37	54	assess	assess	VERB
crl-15984	37	55	the	the	DET
crl-15984	37	56	quality	quality	NOUN
crl-15984	37	57	of	of	ADP
crl-15984	37	58	chat	chat	NOUN
crl-15984	37	59	reference	reference	NOUN
crl-15984	37	60	?	?	PUNCT
crl-15984	38	1	library	library	NOUN
crl-15984	38	2	managers	manager	NOUN
crl-15984	38	3	regularly	regularly	ADV
crl-15984	38	4	assess	assess	VERB
crl-15984	38	5	service	service	NOUN
crl-15984	38	6	quality	quality	NOUN
crl-15984	38	7	by	by	ADP
crl-15984	38	8	reviewing	review	VERB
crl-15984	38	9	transcripts	transcript	NOUN
crl-15984	38	10	,	,	PUNCT
crl-15984	38	11	creating	create	VERB
crl-15984	38	12	policies	policy	NOUN
crl-15984	38	13	,	,	PUNCT
crl-15984	38	14	and	and	CCONJ
crl-15984	38	15	monitoring	monitor	VERB
crl-15984	38	16	users	user	NOUN
crl-15984	38	17	’	'	PUNCT
crl-15984	38	18	feedback	feedback	NOUN
crl-15984	38	19	.	.	PUNCT
crl-15984	39	1	however	however	ADV
crl-15984	39	2	,	,	PUNCT
crl-15984	39	3	few	few	ADJ
crl-15984	39	4	libraries	library	NOUN
crl-15984	39	5	have	have	AUX
crl-15984	39	6	developed	develop	VERB
crl-15984	39	7	formal	formal	ADJ
crl-15984	39	8	assessment	assessment	NOUN
crl-15984	39	9	tools	tool	NOUN
crl-15984	39	10	.	.	PUNCT
crl-15984	40	1	ciccone	ciccone	PROPN
crl-15984	40	2	and	and	CCONJ
crl-15984	40	3	vanscoy	vanscoy	NOUN
crl-15984	40	4	,	,	PUNCT
crl-15984	40	5	for	for	ADP
crl-15984	40	6	example	example	NOUN
crl-15984	40	7	,	,	PUNCT
crl-15984	40	8	state	state	NOUN
crl-15984	40	9	two	two	NUM
crl-15984	40	10	of	of	ADP
crl-15984	40	11	the	the	DET
crl-15984	40	12	challenges	challenge	NOUN
crl-15984	40	13	managers	manager	NOUN
crl-15984	40	14	face	face	VERB
crl-15984	40	15	:	:	PUNCT
crl-15984	40	16	1	1	X
crl-15984	40	17	)	)	PUNCT
crl-15984	40	18	defining	define	VERB
crl-15984	40	19	“	"	PUNCT
crl-15984	40	20	quality	quality	NOUN
crl-15984	40	21	”	"	PUNCT
crl-15984	40	22	virtual	virtual	ADJ
crl-15984	40	23	reference	reference	NOUN
crl-15984	40	24	service	service	NOUN
crl-15984	40	25	,	,	PUNCT
crl-15984	40	26	especially	especially	ADV
crl-15984	40	27	when	when	SCONJ
crl-15984	40	28	offered	offer	VERB
crl-15984	40	29	in	in	ADP
crl-15984	40	30	collaboration	collaboration	NOUN
crl-15984	40	31	with	with	ADP
crl-15984	40	32	other	other	ADJ
crl-15984	40	33	institutions	institution	NOUN
crl-15984	40	34	;	;	PUNCT
crl-15984	40	35	and	and	CCONJ
crl-15984	40	36	2	2	X
crl-15984	40	37	)	)	PUNCT
crl-15984	40	38	defining	define	VERB
crl-15984	40	39	“	"	PUNCT
crl-15984	40	40	good	good	ADJ
crl-15984	40	41	service	service	NOUN
crl-15984	40	42	”	"	PUNCT
crl-15984	40	43	from	from	ADP
crl-15984	40	44	the	the	DET
crl-15984	40	45	user	user	NOUN
crl-15984	40	46	’s	’s	PART
crl-15984	40	47	perspective.16	perspective.16	PROPN
crl-15984	40	48	procedures	procedure	NOUN
crl-15984	40	49	for	for	ADP
crl-15984	40	50	assessing	assess	VERB
crl-15984	40	51	chat	chat	NOUN
crl-15984	40	52	reference	reference	NOUN
crl-15984	40	53	quality	quality	NOUN
crl-15984	40	54	are	be	AUX
crl-15984	40	55	starting	start	VERB
crl-15984	40	56	to	to	PART
crl-15984	40	57	appear	appear	VERB
crl-15984	40	58	in	in	ADP
crl-15984	40	59	the	the	DET
crl-15984	40	60	literature.17	literature.17	PROPN
crl-15984	40	61	libraries	library	NOUN
crl-15984	40	62	that	that	PRON
crl-15984	40	63	provide	provide	VERB
crl-15984	40	64	chat	chat	NOUN
crl-15984	40	65	reference	reference	NOUN
crl-15984	40	66	via	via	ADP
crl-15984	40	67	consortia	consortium	NOUN
crl-15984	40	68	must	must	AUX
crl-15984	40	69	also	also	ADV
crl-15984	40	70	develop	develop	VERB
crl-15984	40	71	appropriate	appropriate	ADJ
crl-15984	40	72	assessment	assessment	NOUN
crl-15984	40	73	tools	tool	NOUN
crl-15984	40	74	to	to	PART
crl-15984	40	75	determine	determine	VERB
crl-15984	40	76	quality	quality	NOUN
crl-15984	40	77	within	within	ADP
crl-15984	40	78	this	this	DET
crl-15984	40	79	type	type	NOUN
crl-15984	40	80	of	of	ADP
crl-15984	40	81	service	service	NOUN
crl-15984	40	82	context	context	NOUN
crl-15984	40	83	.	.	PUNCT
crl-15984	41	1	wilson	wilson	PROPN
crl-15984	41	2	and	and	CCONJ
crl-15984	41	3	keys	key	VERB
crl-15984	41	4	note	note	VERB
crl-15984	41	5	that	that	SCONJ
crl-15984	41	6	another	another	DET
crl-15984	41	7	assessment	assessment	NOUN
crl-15984	41	8	-	-	PUNCT
crl-15984	41	9	related	relate	VERB
crl-15984	41	10	challenge	challenge	NOUN
crl-15984	41	11	within	within	ADP
crl-15984	41	12	a	a	DET
crl-15984	41	13	consortium	consortium	NOUN
crl-15984	41	14	is	be	AUX
crl-15984	41	15	the	the	DET
crl-15984	41	16	diversity	diversity	NOUN
crl-15984	41	17	of	of	ADP
crl-15984	41	18	skills	skill	NOUN
crl-15984	41	19	,	,	PUNCT
crl-15984	41	20	knowledge	knowledge	NOUN
crl-15984	41	21	,	,	PUNCT
crl-15984	41	22	experience	experience	NOUN
crl-15984	41	23	,	,	PUNCT
crl-15984	41	24	and	and	CCONJ
crl-15984	41	25	approaches	approach	NOUN
crl-15984	41	26	to	to	ADP
crl-15984	41	27	customer	customer	NOUN
crl-15984	41	28	service	service	NOUN
crl-15984	41	29	that	that	SCONJ
crl-15984	41	30	different	different	ADJ
crl-15984	41	31	institutions	institution	NOUN
crl-15984	41	32	bring	bring	VERB
crl-15984	41	33	to	to	ADP
crl-15984	41	34	the	the	DET
crl-15984	41	35	chat	chat	NOUN
crl-15984	41	36	reference	reference	NOUN
crl-15984	41	37	format.18	format.18	VERB
crl-15984	41	38	defining	define	VERB
crl-15984	41	39	a	a	DET
crl-15984	41	40	“	"	PUNCT
crl-15984	41	41	successful	successful	ADJ
crl-15984	41	42	”	"	PUNCT
crl-15984	41	43	interaction	interaction	NOUN
crl-15984	41	44	is	be	AUX
crl-15984	41	45	particularly	particularly	ADV
crl-15984	41	46	problematic	problematic	ADJ
crl-15984	41	47	.	.	PUNCT
crl-15984	42	1	can	can	AUX
crl-15984	42	2	a	a	DET
crl-15984	42	3	chat	chat	NOUN
crl-15984	42	4	reference	reference	NOUN
crl-15984	42	5	transaction	transaction	NOUN
crl-15984	42	6	and	and	CCONJ
crl-15984	42	7	a	a	DET
crl-15984	42	8	traditional	traditional	ADJ
crl-15984	42	9	reference	reference	NOUN
crl-15984	42	10	desk	desk	NOUN
crl-15984	42	11	transaction	transaction	NOUN
crl-15984	42	12	be	be	AUX
crl-15984	42	13	judged	judge	VERB
crl-15984	42	14	with	with	ADP
crl-15984	42	15	the	the	DET
crl-15984	42	16	same	same	ADJ
crl-15984	42	17	criteria	criterion	NOUN
crl-15984	42	18	?	?	PUNCT
crl-15984	43	1	will	will	AUX
crl-15984	43	2	librarians	librarian	NOUN
crl-15984	43	3	,	,	PUNCT
crl-15984	43	4	users	user	NOUN
crl-15984	43	5	,	,	PUNCT
crl-15984	43	6	and	and	CCONJ
crl-15984	43	7	institutions	institution	NOUN
crl-15984	43	8	define	define	VERB
crl-15984	43	9	success	success	NOUN
crl-15984	43	10	in	in	ADP
crl-15984	43	11	similar	similar	ADJ
crl-15984	43	12	ways	way	NOUN
crl-15984	43	13	?	?	PUNCT
crl-15984	44	1	david	david	PROPN
crl-15984	44	2	ward	ward	PROPN
crl-15984	44	3	examined	examine	VERB
crl-15984	44	4	some	some	PRON
crl-15984	44	5	of	of	ADP
crl-15984	44	6	these	these	DET
crl-15984	44	7	questions	question	NOUN
crl-15984	44	8	by	by	ADP
crl-15984	44	9	focusing	focus	VERB
crl-15984	44	10	on	on	ADP
crl-15984	44	11	the	the	DET
crl-15984	44	12	“	"	PUNCT
crl-15984	44	13	completeness	completeness	NOUN
crl-15984	44	14	”	"	PUNCT
crl-15984	44	15	of	of	ADP
crl-15984	44	16	transcripts	transcript	NOUN
crl-15984	44	17	to	to	PART
crl-15984	44	18	ascertain	ascertain	VERB
crl-15984	44	19	the	the	DET
crl-15984	44	20	effectiveness	effectiveness	NOUN
crl-15984	44	21	of	of	ADP
crl-15984	44	22	answers	answer	NOUN
crl-15984	44	23	to	to	ADP
crl-15984	44	24	short	short	ADJ
crl-15984	44	25	,	,	PUNCT
crl-15984	44	26	subjectbased	subjectbase	VERB
crl-15984	44	27	questions.19	questions.19	NOUN
crl-15984	44	28	online	online	ADJ
crl-15984	44	29	transactions	transaction	NOUN
crl-15984	44	30	may	may	AUX
crl-15984	44	31	well	well	ADV
crl-15984	44	32	require	require	VERB
crl-15984	44	33	the	the	DET
crl-15984	44	34	creation	creation	NOUN
crl-15984	44	35	of	of	ADP
crl-15984	44	36	new	new	ADJ
crl-15984	44	37	measures	measure	NOUN
crl-15984	44	38	to	to	PART
crl-15984	44	39	assess	assess	VERB
crl-15984	44	40	“	"	PUNCT
crl-15984	44	41	quality	quality	NOUN
crl-15984	44	42	”	"	PUNCT
crl-15984	44	43	and	and	CCONJ
crl-15984	44	44	“	"	PUNCT
crl-15984	44	45	success	success	NOUN
crl-15984	44	46	”	"	PUNCT
crl-15984	44	47	in	in	ADP
crl-15984	44	48	virtual	virtual	ADJ
crl-15984	44	49	environments	environment	NOUN
crl-15984	44	50	.	.	PUNCT
crl-15984	45	1	chat	chat	VERB
crl-15984	45	2	reference	reference	NOUN
crl-15984	45	3	transcripts	transcript	NOUN
crl-15984	45	4	offer	offer	VERB
crl-15984	45	5	library	library	NOUN
crl-15984	45	6	managers	manager	NOUN
crl-15984	45	7	new	new	ADJ
crl-15984	45	8	ways	way	NOUN
crl-15984	45	9	of	of	ADP
crl-15984	45	10	evaluating	evaluate	VERB
crl-15984	45	11	certain	certain	ADJ
crl-15984	45	12	aspects	aspect	NOUN
crl-15984	45	13	of	of	ADP
crl-15984	45	14	reference	reference	NOUN
crl-15984	45	15	service	service	NOUN
crl-15984	45	16	,	,	PUNCT
crl-15984	45	17	despite	despite	SCONJ
crl-15984	45	18	concerns	concern	NOUN
crl-15984	45	19	raised	raise	VERB
crl-15984	45	20	about	about	ADP
crl-15984	45	21	patron	patron	NOUN
crl-15984	45	22	and	and	CCONJ
crl-15984	45	23	employee	employee	NOUN
crl-15984	45	24	privacy.20	privacy.20	PROPN
crl-15984	45	25	as	as	ADP
crl-15984	45	26	one	one	NUM
crl-15984	45	27	of	of	ADP
crl-15984	45	28	ronan	ronan	PROPN
crl-15984	45	29	’s	’s	PART
crl-15984	45	30	survey	survey	NOUN
crl-15984	45	31	respondents	respondent	NOUN
crl-15984	45	32	notes	note	VERB
crl-15984	45	33	,	,	PUNCT
crl-15984	45	34	“	"	PUNCT
crl-15984	45	35	each	each	DET
crl-15984	45	36	session	session	NOUN
crl-15984	45	37	becomes	become	VERB
crl-15984	45	38	a	a	DET
crl-15984	45	39	tangible	tangible	ADJ
crl-15984	45	40	artifact	artifact	NOUN
crl-15984	45	41	that	that	PRON
crl-15984	45	42	is	be	AUX
crl-15984	45	43	invaluable	invaluable	ADJ
crl-15984	45	44	for	for	ADP
crl-15984	45	45	studying	study	VERB
crl-15984	45	46	user	user	NOUN
crl-15984	45	47	and	and	CCONJ
crl-15984	45	48	reference	reference	NOUN
crl-15984	45	49	staff	staff	NOUN
crl-15984	45	50	behaviour	behaviour	NOUN
crl-15984	45	51	,	,	PUNCT
crl-15984	45	52	the	the	DET
crl-15984	45	53	research	research	NOUN
crl-15984	45	54	process	process	NOUN
crl-15984	45	55	,	,	PUNCT
crl-15984	45	56	and	and	CCONJ
crl-15984	45	57	resource	resource	NOUN
crl-15984	45	58	usage	usage	NOUN
crl-15984	45	59	.	.	PUNCT
crl-15984	46	1	”21	”21	ADP
crl-15984	46	2	the	the	DET
crl-15984	46	3	current	current	ADJ
crl-15984	46	4	research	research	NOUN
crl-15984	46	5	there	there	PRON
crl-15984	46	6	are	be	VERB
crl-15984	46	7	many	many	ADJ
crl-15984	46	8	guides	guide	NOUN
crl-15984	46	9	emerging	emerge	VERB
crl-15984	46	10	for	for	ADP
crl-15984	46	11	“	"	PUNCT
crl-15984	46	12	best	good	ADJ
crl-15984	46	13	practice	practice	NOUN
crl-15984	46	14	”	"	PUNCT
crl-15984	46	15	standards	standard	NOUN
crl-15984	46	16	,	,	PUNCT
crl-15984	46	17	evaluation	evaluation	NOUN
crl-15984	46	18	tools	tool	NOUN
crl-15984	46	19	,	,	PUNCT
crl-15984	46	20	and	and	CCONJ
crl-15984	46	21	marketing	marketing	NOUN
crl-15984	46	22	strategies	strategy	NOUN
crl-15984	46	23	of	of	ADP
crl-15984	46	24	chat	chat	NOUN
crl-15984	46	25	reference	reference	NOUN
crl-15984	46	26	services	service	NOUN
crl-15984	46	27	,	,	PUNCT
crl-15984	46	28	addressing	address	VERB
crl-15984	46	29	usage	usage	NOUN
crl-15984	46	30	statistics	statistic	NOUN
crl-15984	46	31	,	,	PUNCT
crl-15984	46	32	user	user	NOUN
crl-15984	46	33	satisfaction	satisfaction	NOUN
crl-15984	46	34	,	,	PUNCT
crl-15984	46	35	and	and	CCONJ
crl-15984	46	36	interpersonal	interpersonal	ADJ
crl-15984	46	37	communication	communication	NOUN
crl-15984	46	38	.	.	PUNCT
crl-15984	47	1	marie	marie	PROPN
crl-15984	47	2	radford	radford	PROPN
crl-15984	47	3	has	have	AUX
crl-15984	47	4	published	publish	VERB
crl-15984	47	5	three	three	NUM
crl-15984	47	6	interesting	interesting	ADJ
crl-15984	47	7	studies	study	NOUN
crl-15984	47	8	that	that	PRON
crl-15984	47	9	look	look	VERB
crl-15984	47	10	at	at	ADP
crl-15984	47	11	communication	communication	NOUN
crl-15984	47	12	and/or	and/or	CCONJ
crl-15984	47	13	accuracy	accuracy	NOUN
crl-15984	47	14	in	in	ADP
crl-15984	47	15	chat	chat	NOUN
crl-15984	47	16	reference	reference	NOUN
crl-15984	47	17	interactions.22	interactions.22	NOUN
crl-15984	47	18	in	in	ADP
crl-15984	47	19	the	the	DET
crl-15984	47	20	introduction	introduction	NOUN
crl-15984	47	21	of	of	ADP
crl-15984	47	22	her	her	PRON
crl-15984	47	23	2003	2003	NUM
crl-15984	47	24	study	study	NOUN
crl-15984	47	25	,	,	PUNCT
crl-15984	47	26	radford	radford	PROPN
crl-15984	47	27	asserts	assert	VERB
crl-15984	47	28	“	"	PUNCT
crl-15984	47	29	evaluating	evaluate	VERB
crl-15984	47	30	virtual	virtual	ADJ
crl-15984	47	31	reference	reference	NOUN
crl-15984	47	32	services	service	NOUN
crl-15984	47	33	is	be	AUX
crl-15984	47	34	both	both	PRON
crl-15984	47	35	greatly	greatly	ADV
crl-15984	47	36	needed	need	VERB
crl-15984	47	37	and	and	CCONJ
crl-15984	47	38	sorely	sorely	ADV
crl-15984	47	39	lacking	lack	VERB
crl-15984	47	40	...	...	PUNCT
crl-15984	47	41	research	research	NOUN
crl-15984	47	42	projects	project	NOUN
crl-15984	47	43	that	that	PRON
crl-15984	47	44	evaluate	evaluate	VERB
crl-15984	47	45	individual	individual	ADJ
crl-15984	47	46	chat	chat	NOUN
crl-15984	47	47	sessions	session	NOUN
crl-15984	47	48	on	on	ADP
crl-15984	47	49	a	a	DET
crl-15984	47	50	micro	micro	ADJ
crl-15984	47	51	level	level	NOUN
crl-15984	47	52	…	…	PUNCT
crl-15984	47	53	are	be	AUX
crl-15984	47	54	very	very	ADV
crl-15984	47	55	few	few	ADJ
crl-15984	47	56	in	in	ADP
crl-15984	47	57	number	number	NOUN
crl-15984	47	58	.	.	PUNCT
crl-15984	48	1	”23	”23	ADV
crl-15984	48	2	however	however	ADV
crl-15984	48	3	,	,	PUNCT
crl-15984	48	4	li	li	PROPN
crl-15984	48	5	le	le	PROPN
crl-15984	48	6	research	research	PROPN
crl-15984	48	7	addresses	address	NOUN
crl-15984	48	8	quality	quality	NOUN
crl-15984	48	9	assessment	assessment	NOUN
crl-15984	48	10	of	of	ADP
crl-15984	48	11	consortia	consortia	NOUN
crl-15984	48	12	,	,	PUNCT
crl-15984	48	13	http	http	ADJ
crl-15984	48	14	:	:	PUNCT
crl-15984	48	15	interactions.22	interactions.22	NOUN
crl-15984	48	16	http	http	NOUN
crl-15984	48	17	:	:	PUNCT
crl-15984	48	18	privacy.20	privacy.20	PROPN
crl-15984	48	19	http	http	PROPN
crl-15984	48	20	:	:	PUNCT
crl-15984	48	21	questions.19	questions.19	NOUN
crl-15984	48	22	http	http	ADJ
crl-15984	48	23	:	:	PUNCT
crl-15984	48	24	format.18	format.18	VERB
crl-15984	48	25	http	http	ADJ
crl-15984	48	26	:	:	PUNCT
crl-15984	48	27	literature.17	literature.17	ADJ
crl-15984	48	28	http	http	NOUN
crl-15984	48	29	:	:	PUNCT
crl-15984	48	30	perspective.16	perspective.16	PROPN
crl-15984	48	31	http	http	PROPN
crl-15984	48	32	:	:	PUNCT
crl-15984	48	33	voice).15	voice).15	PROPN
crl-15984	48	34	http	http	NOUN
crl-15984	48	35	:	:	PUNCT
crl-15984	48	36	institutions.14	institutions.14	PROPN
crl-15984	48	37	http	http	NOUN
crl-15984	48	38	:	:	PUNCT
crl-15984	48	39	possible.13	possible.13	NOUN
crl-15984	48	40	http	http	NOUN
crl-15984	48	41	:	:	PUNCT
crl-15984	48	42	consortium.12	consortium.12	PROPN
crl-15984	48	43	74	74	NUM
crl-15984	48	44	college	college	PROPN
crl-15984	48	45	&	&	CCONJ
crl-15984	48	46	research	research	PROPN
crl-15984	48	47	libraries	library	NOUN
crl-15984	48	48	january	january	PROPN
crl-15984	48	49	2009	2009	NUM
crl-15984	49	1	particularly	particularly	ADV
crl-15984	49	2	comparative	comparative	ADJ
crl-15984	49	3	studies	study	NOUN
crl-15984	49	4	of	of	ADP
crl-15984	49	5	chat	chat	PROPN
crl-15984	49	6	reference	reference	NOUN
crl-15984	49	7	transcripts	transcript	NOUN
crl-15984	49	8	between	between	ADP
crl-15984	49	9	local	local	ADJ
crl-15984	49	10	and	and	CCONJ
crl-15984	49	11	nonlocal	nonlocal	ADJ
crl-15984	49	12	staff	staff	NOUN
crl-15984	49	13	.	.	PUNCT
crl-15984	50	1	research	research	NOUN
crl-15984	50	2	design	design	NOUN
crl-15984	50	3	and	and	CCONJ
crl-15984	50	4	methods	method	NOUN
crl-15984	50	5	this	this	DET
crl-15984	50	6	study	study	NOUN
crl-15984	50	7	involved	involve	VERB
crl-15984	50	8	the	the	DET
crl-15984	50	9	development	development	NOUN
crl-15984	50	10	and	and	CCONJ
crl-15984	50	11	application	application	NOUN
crl-15984	50	12	of	of	ADP
crl-15984	50	13	a	a	DET
crl-15984	50	14	new	new	ADJ
crl-15984	50	15	measure	measure	NOUN
crl-15984	50	16	for	for	ADP
crl-15984	50	17	assessing	assess	VERB
crl-15984	50	18	the	the	DET
crl-15984	50	19	quality	quality	NOUN
crl-15984	50	20	of	of	ADP
crl-15984	50	21	chat	chat	NOUN
crl-15984	50	22	reference	reference	NOUN
crl-15984	50	23	interactions	interaction	NOUN
crl-15984	50	24	,	,	PUNCT
crl-15984	50	25	with	with	ADP
crl-15984	50	26	a	a	DET
crl-15984	50	27	focus	focus	NOUN
crl-15984	50	28	on	on	ADP
crl-15984	50	29	comparing	compare	VERB
crl-15984	50	30	process	process	NOUN
crl-15984	50	31	results	result	NOUN
crl-15984	50	32	for	for	ADP
crl-15984	50	33	local	local	ADJ
crl-15984	50	34	vs.	vs.	X
crl-15984	50	35	consortia	consortia	NOUN
crl-15984	50	36	library	library	NOUN
crl-15984	50	37	staff	staff	NOUN
crl-15984	50	38	.	.	PUNCT
crl-15984	51	1	the	the	DET
crl-15984	51	2	se	se	PROPN
crl-15984	51	3	ing	ing	PROPN
crl-15984	51	4	was	be	AUX
crl-15984	51	5	the	the	DET
crl-15984	51	6	university	university	PROPN
crl-15984	51	7	of	of	ADP
crl-15984	51	8	alberta	alberta	PROPN
crl-15984	51	9	libraries	libraries	PROPN
crl-15984	51	10	,	,	PUNCT
crl-15984	51	11	where	where	SCONJ
crl-15984	51	12	chat	chat	NOUN
crl-15984	51	13	reference	reference	NOUN
crl-15984	51	14	services	service	NOUN
crl-15984	51	15	are	be	AUX
crl-15984	51	16	provided	provide	VERB
crl-15984	51	17	by	by	ADP
crl-15984	51	18	local	local	ADJ
crl-15984	51	19	and	and	CCONJ
crl-15984	51	20	consortia	consortia	NOUN
crl-15984	51	21	library	library	NOUN
crl-15984	51	22	staff	staff	NOUN
crl-15984	51	23	members	member	NOUN
crl-15984	51	24	.	.	PUNCT
crl-15984	52	1	library	library	ADJ
crl-15984	52	2	staff	staff	NOUN
crl-15984	52	3	at	at	ADP
crl-15984	52	4	the	the	DET
crl-15984	52	5	university	university	NOUN
crl-15984	52	6	(	(	PUNCT
crl-15984	52	7	referred	refer	VERB
crl-15984	52	8	to	to	ADP
crl-15984	52	9	here	here	ADV
crl-15984	52	10	as	as	SCONJ
crl-15984	52	11	uofa	uofa	PROPN
crl-15984	52	12	staff	staff	PROPN
crl-15984	52	13	)	)	PUNCT
crl-15984	52	14	who	who	PRON
crl-15984	52	15	engage	engage	VERB
crl-15984	52	16	in	in	ADP
crl-15984	52	17	chat	chat	NOUN
crl-15984	52	18	reference	reference	NOUN
crl-15984	52	19	services	service	NOUN
crl-15984	52	20	include	include	VERB
crl-15984	52	21	professional	professional	ADJ
crl-15984	52	22	librarians	librarian	NOUN
crl-15984	52	23	(	(	PUNCT
crl-15984	52	24	that	that	PRON
crl-15984	52	25	is	be	AUX
crl-15984	52	26	to	to	PART
crl-15984	52	27	say	say	VERB
crl-15984	52	28	,	,	PUNCT
crl-15984	52	29	they	they	PRON
crl-15984	52	30	have	have	VERB
crl-15984	52	31	mlis	mli	VERB
crl-15984	52	32	degrees	degree	NOUN
crl-15984	52	33	)	)	PUNCT
crl-15984	52	34	,	,	PUNCT
crl-15984	52	35	mlis	mlis	PROPN
crl-15984	52	36	students	student	NOUN
crl-15984	52	37	,	,	PUNCT
crl-15984	52	38	and	and	CCONJ
crl-15984	52	39	nonprofessional	nonprofessional	ADJ
crl-15984	52	40	staff	staff	NOUN
crl-15984	52	41	.	.	PUNCT
crl-15984	53	1	consortia	consortia	NOUN
crl-15984	53	2	staff	staff	NOUN
crl-15984	53	3	(	(	PUNCT
crl-15984	53	4	referred	refer	VERB
crl-15984	53	5	to	to	ADP
crl-15984	53	6	here	here	ADV
crl-15984	53	7	as	as	ADP
crl-15984	53	8	nonuofa	nonuofa	NOUN
crl-15984	53	9	staff	staff	NOUN
crl-15984	53	10	)	)	PUNCT
crl-15984	53	11	responsible	responsible	ADJ
crl-15984	53	12	for	for	ADP
crl-15984	53	13	chat	chat	NOUN
crl-15984	53	14	reference	reference	NOUN
crl-15984	53	15	services	service	NOUN
crl-15984	53	16	include	include	VERB
crl-15984	53	17	reference	reference	NOUN
crl-15984	53	18	librarians	librarian	NOUN
crl-15984	53	19	from	from	ADP
crl-15984	53	20	college	college	NOUN
crl-15984	53	21	and	and	CCONJ
crl-15984	53	22	university	university	NOUN
crl-15984	53	23	libraries	library	NOUN
crl-15984	53	24	across	across	ADP
crl-15984	53	25	north	north	PROPN
crl-15984	53	26	america	america	PROPN
crl-15984	53	27	,	,	PUNCT
crl-15984	53	28	as	as	ADV
crl-15984	53	29	well	well	ADV
crl-15984	53	30	as	as	ADP
crl-15984	53	31	staff	staff	NOUN
crl-15984	53	32	of	of	ADP
crl-15984	53	33	24/7	24/7	PROPN
crl-15984	53	34	reference	reference	NOUN
crl-15984	53	35	.	.	PUNCT
crl-15984	54	1	the	the	DET
crl-15984	54	2	goal	goal	NOUN
crl-15984	54	3	was	be	AUX
crl-15984	54	4	to	to	PART
crl-15984	54	5	compare	compare	VERB
crl-15984	54	6	the	the	DET
crl-15984	54	7	process	process	NOUN
crl-15984	54	8	and	and	CCONJ
crl-15984	54	9	quality	quality	NOUN
crl-15984	54	10	for	for	ADP
crl-15984	54	11	online	online	ADJ
crl-15984	54	12	chat	chat	NOUN
crl-15984	54	13	reference	reference	NOUN
crl-15984	54	14	answers	answer	NOUN
crl-15984	54	15	as	as	SCONJ
crl-15984	54	16	provided	provide	VERB
crl-15984	54	17	by	by	ADP
crl-15984	54	18	uofa	uofa	NOUN
crl-15984	54	19	and	and	CCONJ
crl-15984	54	20	non	non	ADJ
crl-15984	54	21	-	-	ADJ
crl-15984	54	22	uofa	uofa	ADJ
crl-15984	54	23	chat	chat	PROPN
crl-15984	54	24	reference	reference	NOUN
crl-15984	54	25	staff	staff	NOUN
crl-15984	54	26	.	.	PUNCT
crl-15984	55	1	the	the	DET
crl-15984	55	2	university	university	PROPN
crl-15984	55	3	of	of	ADP
crl-15984	55	4	alberta	alberta	PROPN
crl-15984	55	5	is	be	AUX
crl-15984	55	6	canada	canada	PROPN
crl-15984	55	7	’s	’s	PART
crl-15984	55	8	third	third	ADV
crl-15984	55	9	largest	large	ADJ
crl-15984	55	10	research	research	NOUN
crl-15984	55	11	university	university	NOUN
crl-15984	55	12	and	and	CCONJ
crl-15984	55	13	houses	house	NOUN
crl-15984	55	14	canada	canada	PROPN
crl-15984	55	15	’s	’s	PART
crl-15984	55	16	second	second	ADV
crl-15984	55	17	largest	large	ADJ
crl-15984	55	18	academic	academic	ADJ
crl-15984	55	19	library	library	NOUN
crl-15984	55	20	system	system	NOUN
crl-15984	55	21	.	.	PUNCT
crl-15984	56	1	24/7	24/7	NOUN
crl-15984	56	2	was	be	AUX
crl-15984	56	3	originally	originally	ADV
crl-15984	56	4	started	start	VERB
crl-15984	56	5	by	by	ADP
crl-15984	56	6	professional	professional	ADJ
crl-15984	56	7	librarians	librarian	NOUN
crl-15984	56	8	but	but	CCONJ
crl-15984	56	9	is	be	AUX
crl-15984	56	10	now	now	ADV
crl-15984	56	11	owned	own	VERB
crl-15984	56	12	and	and	CCONJ
crl-15984	56	13	run	run	VERB
crl-15984	56	14	by	by	ADP
crl-15984	56	15	oclc	oclc	PROPN
crl-15984	56	16	.	.	PUNCT
crl-15984	57	1	it	it	PRON
crl-15984	57	2	provides	provide	VERB
crl-15984	57	3	chat	chat	NOUN
crl-15984	57	4	reference	reference	NOUN
crl-15984	57	5	so	so	ADV
crl-15984	57	6	ware	ware	VERB
crl-15984	57	7	for	for	ADP
crl-15984	57	8	libraries	library	NOUN
crl-15984	57	9	and	and	CCONJ
crl-15984	57	10	also	also	ADV
crl-15984	57	11	offers	offer	VERB
crl-15984	57	12	membership	membership	NOUN
crl-15984	57	13	in	in	ADP
crl-15984	57	14	a	a	DET
crl-15984	57	15	chat	chat	NOUN
crl-15984	57	16	reference	reference	NOUN
crl-15984	57	17	consortium	consortium	NOUN
crl-15984	57	18	.	.	PUNCT
crl-15984	58	1	policy	policy	NOUN
crl-15984	58	2	procedures	procedure	NOUN
crl-15984	58	3	for	for	ADP
crl-15984	58	4	24/7	24/7	PROPN
crl-15984	58	5	can	can	AUX
crl-15984	58	6	be	be	AUX
crl-15984	58	7	found	find	VERB
crl-15984	58	8	on	on	ADP
crl-15984	58	9	their	their	PRON
crl-15984	58	10	web	web	NOUN
crl-15984	58	11	site	site	NOUN
crl-15984	58	12	,	,	PUNCT
crl-15984	58	13	www	www	PROPN
crl-15984	58	14	.	.	PROPN
crl-15984	59	1	questionpoint.org	questionpoint.org	PROPN
crl-15984	59	2	.	.	PUNCT
crl-15984	60	1	goals	goal	NOUN
crl-15984	60	2	of	of	ADP
crl-15984	60	3	the	the	DET
crl-15984	60	4	project	project	NOUN
crl-15984	60	5	the	the	DET
crl-15984	60	6	goal	goal	NOUN
crl-15984	60	7	of	of	ADP
crl-15984	60	8	the	the	DET
crl-15984	60	9	first	first	ADJ
crl-15984	60	10	part	part	NOUN
crl-15984	60	11	of	of	ADP
crl-15984	60	12	the	the	DET
crl-15984	60	13	study	study	NOUN
crl-15984	60	14	was	be	AUX
crl-15984	60	15	to	to	PART
crl-15984	60	16	examine	examine	VERB
crl-15984	60	17	whether	whether	SCONJ
crl-15984	60	18	uofa	uofa	NOUN
crl-15984	60	19	and	and	CCONJ
crl-15984	60	20	nonuofa	nonuofa	PROPN
crl-15984	60	21	chat	chat	PROPN
crl-15984	60	22	reference	reference	NOUN
crl-15984	60	23	staff	staff	NOUN
crl-15984	60	24	answered	answer	VERB
crl-15984	60	25	uofa	uofa	PROPN
crl-15984	60	26	patrons	patron	NOUN
crl-15984	60	27	’	'	PUNCT
crl-15984	60	28	questions	question	NOUN
crl-15984	60	29	using	use	VERB
crl-15984	60	30	processes	process	NOUN
crl-15984	60	31	and	and	CCONJ
crl-15984	60	32	measures	measure	NOUN
crl-15984	60	33	of	of	ADP
crl-15984	60	34	quality	quality	NOUN
crl-15984	60	35	similar	similar	ADJ
crl-15984	60	36	to	to	ADP
crl-15984	60	37	those	those	PRON
crl-15984	60	38	set	set	VERB
crl-15984	60	39	by	by	ADP
crl-15984	60	40	uofa	uofa	NOUN
crl-15984	60	41	reference	reference	NOUN
crl-15984	60	42	management	management	NOUN
crl-15984	60	43	for	for	ADP
crl-15984	60	44	their	their	PRON
crl-15984	60	45	in	in	ADP
crl-15984	60	46	-	-	PUNCT
crl-15984	60	47	house	house	NOUN
crl-15984	60	48	reference	reference	NOUN
crl-15984	60	49	interactions	interaction	NOUN
crl-15984	60	50	.	.	PUNCT
crl-15984	61	1	the	the	DET
crl-15984	61	2	goal	goal	NOUN
crl-15984	61	3	of	of	ADP
crl-15984	61	4	the	the	DET
crl-15984	61	5	second	second	ADJ
crl-15984	61	6	part	part	NOUN
crl-15984	61	7	of	of	ADP
crl-15984	61	8	the	the	DET
crl-15984	61	9	study	study	NOUN
crl-15984	61	10	was	be	AUX
crl-15984	61	11	to	to	PART
crl-15984	61	12	determine	determine	VERB
crl-15984	61	13	how	how	SCONJ
crl-15984	61	14	many	many	ADJ
crl-15984	61	15	questions	question	NOUN
crl-15984	61	16	were	be	AUX
crl-15984	61	17	answered	answer	VERB
crl-15984	61	18	in	in	ADP
crl-15984	61	19	“	"	PUNCT
crl-15984	61	20	real	real	ADJ
crl-15984	61	21	time	time	NOUN
crl-15984	61	22	”	"	PUNCT
crl-15984	61	23	(	(	PUNCT
crl-15984	61	24	by	by	ADP
crl-15984	61	25	both	both	DET
crl-15984	61	26	uofa	uofa	NOUN
crl-15984	61	27	and	and	CCONJ
crl-15984	61	28	non	non	ADJ
crl-15984	61	29	-	-	ADJ
crl-15984	61	30	uofa	uofa	ADJ
crl-15984	61	31	staff	staff	NOUN
crl-15984	61	32	)	)	PUNCT
crl-15984	61	33	or	or	CCONJ
crl-15984	61	34	“	"	PUNCT
crl-15984	61	35	deferred	defer	VERB
crl-15984	61	36	”	"	PUNCT
crl-15984	61	37	(	(	PUNCT
crl-15984	61	38	that	that	ADV
crl-15984	61	39	is	is	ADV
crl-15984	61	40	,	,	PUNCT
crl-15984	61	41	where	where	SCONJ
crl-15984	61	42	users	user	NOUN
crl-15984	61	43	had	have	VERB
crl-15984	61	44	to	to	PART
crl-15984	61	45	wait	wait	VERB
crl-15984	61	46	for	for	SCONJ
crl-15984	61	47	staff	staff	NOUN
crl-15984	61	48	to	to	PART
crl-15984	61	49	contact	contact	VERB
crl-15984	61	50	them	they	PRON
crl-15984	61	51	,	,	PUNCT
crl-15984	61	52	at	at	ADP
crl-15984	61	53	another	another	DET
crl-15984	61	54	time	time	NOUN
crl-15984	61	55	,	,	PUNCT
crl-15984	61	56	with	with	ADP
crl-15984	61	57	an	an	DET
crl-15984	61	58	answer	answer	NOUN
crl-15984	61	59	)	)	PUNCT
crl-15984	61	60	,	,	PUNCT
crl-15984	61	61	as	as	ADV
crl-15984	61	62	well	well	ADV
crl-15984	61	63	as	as	ADP
crl-15984	61	64	the	the	DET
crl-15984	61	65	reasons	reason	NOUN
crl-15984	61	66	particular	particular	ADJ
crl-15984	61	67	questions	question	NOUN
crl-15984	61	68	were	be	AUX
crl-15984	61	69	deferred	defer	VERB
crl-15984	61	70	.	.	PUNCT
crl-15984	62	1	as	as	SCONJ
crl-15984	62	2	one	one	NUM
crl-15984	62	3	of	of	ADP
crl-15984	62	4	the	the	DET
crl-15984	62	5	benefits	benefit	NOUN
crl-15984	62	6	of	of	ADP
crl-15984	62	7	chat	chat	NOUN
crl-15984	62	8	reference	reference	NOUN
crl-15984	62	9	is	be	AUX
crl-15984	62	10	to	to	PART
crl-15984	62	11	allow	allow	VERB
crl-15984	62	12	for	for	ADP
crl-15984	62	13	real	real	ADJ
crl-15984	62	14	-	-	PUNCT
crl-15984	62	15	time	time	NOUN
crl-15984	62	16	interaction	interaction	NOUN
crl-15984	62	17	with	with	ADP
crl-15984	62	18	users	user	NOUN
crl-15984	62	19	,	,	PUNCT
crl-15984	62	20	it	it	PRON
crl-15984	62	21	is	be	AUX
crl-15984	62	22	important	important	ADJ
crl-15984	62	23	to	to	PART
crl-15984	62	24	assess	assess	VERB
crl-15984	62	25	how	how	SCONJ
crl-15984	62	26	o	o	X
crl-15984	62	27	en	en	ADP
crl-15984	62	28	real	real	ADJ
crl-15984	62	29	-	-	PUNCT
crl-15984	62	30	time	time	NOUN
crl-15984	62	31	answers	answer	NOUN
crl-15984	62	32	are	be	AUX
crl-15984	62	33	provided	provide	VERB
crl-15984	62	34	.	.	PUNCT
crl-15984	63	1	transcript	transcript	NOUN
crl-15984	63	2	selection	selection	NOUN
crl-15984	63	3	and	and	CCONJ
crl-15984	63	4	data	datum	NOUN
crl-15984	63	5	preparation	preparation	NOUN
crl-15984	63	6	chat	chat	NOUN
crl-15984	63	7	reference	reference	NOUN
crl-15984	63	8	transcripts	transcript	NOUN
crl-15984	63	9	from	from	ADP
crl-15984	63	10	the	the	DET
crl-15984	63	11	first	first	ADJ
crl-15984	63	12	year	year	NOUN
crl-15984	63	13	that	that	PRON
crl-15984	63	14	the	the	DET
crl-15984	63	15	consortium	consortium	NOUN
crl-15984	63	16	service	service	NOUN
crl-15984	63	17	was	be	AUX
crl-15984	63	18	instituted	institute	VERB
crl-15984	63	19	were	be	AUX
crl-15984	63	20	collected	collect	VERB
crl-15984	63	21	.	.	PUNCT
crl-15984	64	1	transcripts	transcript	NOUN
crl-15984	64	2	from	from	ADP
crl-15984	64	3	october	october	PROPN
crl-15984	64	4	1	1	NUM
crl-15984	64	5	to	to	ADP
crl-15984	64	6	april	april	PROPN
crl-15984	64	7	30	30	NUM
crl-15984	64	8	were	be	AUX
crl-15984	64	9	used	use	VERB
crl-15984	64	10	;	;	PUNCT
crl-15984	64	11	the	the	DET
crl-15984	64	12	data	datum	NOUN
crl-15984	64	13	set	set	VERB
crl-15984	64	14	was	be	AUX
crl-15984	64	15	provided	provide	VERB
crl-15984	64	16	in	in	ADP
crl-15984	64	17	chronological	chronological	ADJ
crl-15984	64	18	order	order	NOUN
crl-15984	64	19	and	and	CCONJ
crl-15984	64	20	separated	separate	VERB
crl-15984	64	21	by	by	ADP
crl-15984	64	22	month	month	NOUN
crl-15984	64	23	,	,	PUNCT
crl-15984	64	24	allowing	allow	VERB
crl-15984	64	25	for	for	ADP
crl-15984	64	26	comparisons	comparison	NOUN
crl-15984	64	27	over	over	ADP
crl-15984	64	28	the	the	DET
crl-15984	64	29	academic	academic	ADJ
crl-15984	64	30	year	year	NOUN
crl-15984	64	31	.	.	PUNCT
crl-15984	65	1	copies	copy	NOUN
crl-15984	65	2	of	of	ADP
crl-15984	65	3	the	the	DET
crl-15984	65	4	original	original	ADJ
crl-15984	65	5	transcripts	transcript	NOUN
crl-15984	65	6	were	be	AUX
crl-15984	65	7	made	make	VERB
crl-15984	65	8	,	,	PUNCT
crl-15984	65	9	and	and	CCONJ
crl-15984	65	10	student	student	NOUN
crl-15984	65	11	and	and	CCONJ
crl-15984	65	12	librarian	librarian	ADJ
crl-15984	65	13	identifiers	identifier	NOUN
crl-15984	65	14	were	be	AUX
crl-15984	65	15	removed	remove	VERB
crl-15984	65	16	by	by	ADP
crl-15984	65	17	the	the	DET
crl-15984	65	18	manager	manager	NOUN
crl-15984	65	19	of	of	ADP
crl-15984	65	20	the	the	DET
crl-15984	65	21	chat	chat	PROPN
crl-15984	65	22	reference	reference	NOUN
crl-15984	65	23	service	service	NOUN
crl-15984	65	24	,	,	PUNCT
crl-15984	65	25	so	so	SCONJ
crl-15984	65	26	that	that	SCONJ
crl-15984	65	27	individuals	individual	NOUN
crl-15984	65	28	were	be	AUX
crl-15984	65	29	anonymized	anonymize	VERB
crl-15984	65	30	prior	prior	ADV
crl-15984	65	31	to	to	ADP
crl-15984	65	32	the	the	DET
crl-15984	65	33	researchers	researcher	NOUN
crl-15984	65	34	’	’	PART
crl-15984	65	35	analysis	analysis	NOUN
crl-15984	65	36	.	.	PUNCT
crl-15984	66	1	in	in	ADP
crl-15984	66	2	total	total	NOUN
crl-15984	66	3	,	,	PUNCT
crl-15984	66	4	2,983	2,983	NUM
crl-15984	66	5	transcripts	transcript	NOUN
crl-15984	66	6	were	be	AUX
crl-15984	66	7	gathered	gather	VERB
crl-15984	66	8	from	from	ADP
crl-15984	66	9	october	october	PROPN
crl-15984	66	10	1	1	NUM
crl-15984	66	11	to	to	ADP
crl-15984	66	12	april	april	PROPN
crl-15984	66	13	30	30	NUM
crl-15984	66	14	.	.	PUNCT
crl-15984	67	1	of	of	ADP
crl-15984	67	2	these	these	PRON
crl-15984	67	3	,	,	PUNCT
crl-15984	67	4	604	604	NUM
crl-15984	67	5	transcripts	transcript	NOUN
crl-15984	67	6	were	be	AUX
crl-15984	67	7	removed	remove	VERB
crl-15984	67	8	as	as	SCONJ
crl-15984	67	9	they	they	PRON
crl-15984	67	10	were	be	AUX
crl-15984	67	11	incomplete	incomplete	ADJ
crl-15984	67	12	or	or	CCONJ
crl-15984	67	13	otherwise	otherwise	ADV
crl-15984	67	14	inappropriate	inappropriate	ADJ
crl-15984	67	15	for	for	ADP
crl-15984	67	16	this	this	DET
crl-15984	67	17	analysis	analysis	NOUN
crl-15984	67	18	(	(	PUNCT
crl-15984	67	19	for	for	ADP
crl-15984	67	20	example	example	NOUN
crl-15984	67	21	,	,	PUNCT
crl-15984	67	22	patrons	patron	NOUN
crl-15984	67	23	ending	end	VERB
crl-15984	67	24	the	the	DET
crl-15984	67	25	transaction	transaction	NOUN
crl-15984	67	26	prematurely	prematurely	ADV
crl-15984	67	27	)	)	PUNCT
crl-15984	67	28	.	.	PUNCT
crl-15984	68	1	also	also	ADV
crl-15984	68	2	,	,	PUNCT
crl-15984	68	3	interactions	interaction	NOUN
crl-15984	68	4	between	between	ADP
crl-15984	68	5	uofa	uofa	PROPN
crl-15984	68	6	staff	staff	NOUN
crl-15984	68	7	and	and	CCONJ
crl-15984	68	8	non	non	ADJ
crl-15984	68	9	-	-	ADJ
crl-15984	68	10	uofa	uofa	ADJ
crl-15984	68	11	users	user	NOUN
crl-15984	68	12	were	be	AUX
crl-15984	68	13	excluded	exclude	VERB
crl-15984	68	14	from	from	ADP
crl-15984	68	15	the	the	DET
crl-15984	68	16	study	study	NOUN
crl-15984	68	17	,	,	PUNCT
crl-15984	68	18	as	as	SCONJ
crl-15984	68	19	the	the	DET
crl-15984	68	20	measures	measure	NOUN
crl-15984	68	21	of	of	ADP
crl-15984	68	22	quality	quality	NOUN
crl-15984	68	23	were	be	AUX
crl-15984	68	24	developed	develop	VERB
crl-15984	68	25	for	for	ADP
crl-15984	68	26	uofa	uofa	NOUN
crl-15984	68	27	’s	’s	PART
crl-15984	68	28	patrons	patron	NOUN
crl-15984	68	29	.	.	PUNCT
crl-15984	69	1	a	a	DET
crl-15984	69	2	total	total	NOUN
crl-15984	69	3	of	of	ADP
crl-15984	69	4	2,379	2,379	NUM
crl-15984	69	5	transcripts	transcript	NOUN
crl-15984	69	6	were	be	AUX
crl-15984	69	7	included	include	VERB
crl-15984	69	8	in	in	ADP
crl-15984	69	9	the	the	DET
crl-15984	69	10	final	final	ADJ
crl-15984	69	11	data	datum	NOUN
crl-15984	69	12	set	set	VERB
crl-15984	69	13	;	;	PUNCT
crl-15984	69	14	1,402	1,402	NUM
crl-15984	69	15	logged	log	VERB
crl-15984	69	16	interactions	interaction	NOUN
crl-15984	69	17	between	between	ADP
crl-15984	69	18	a	a	DET
crl-15984	69	19	uofa	uofa	PROPN
crl-15984	69	20	staff	staff	NOUN
crl-15984	69	21	member	member	NOUN
crl-15984	69	22	and	and	CCONJ
crl-15984	69	23	a	a	DET
crl-15984	69	24	uofa	uofa	NOUN
crl-15984	69	25	user	user	NOUN
crl-15984	69	26	,	,	PUNCT
crl-15984	69	27	with	with	ADP
crl-15984	69	28	977	977	NUM
crl-15984	69	29	documenting	documenting	NOUN
crl-15984	69	30	interactions	interaction	NOUN
crl-15984	69	31	between	between	ADP
crl-15984	69	32	a	a	DET
crl-15984	69	33	non	non	ADJ
crl-15984	69	34	-	-	ADJ
crl-15984	69	35	uofa	uofa	ADJ
crl-15984	69	36	staff	staff	NOUN
crl-15984	69	37	member	member	NOUN
crl-15984	69	38	and	and	CCONJ
crl-15984	69	39	a	a	DET
crl-15984	69	40	uofa	uofa	NOUN
crl-15984	69	41	user	user	NOUN
crl-15984	69	42	.	.	PUNCT
crl-15984	70	1	as	as	SCONJ
crl-15984	70	2	there	there	PRON
crl-15984	70	3	were	be	VERB
crl-15984	70	4	fewer	few	ADJ
crl-15984	70	5	“	"	PUNCT
crl-15984	70	6	non	non	ADJ
crl-15984	70	7	-	-	ADJ
crl-15984	70	8	uofa	uofa	ADJ
crl-15984	70	9	staff	staff	NOUN
crl-15984	70	10	”	"	PUNCT
crl-15984	70	11	transcripts	transcript	NOUN
crl-15984	70	12	than	than	ADP
crl-15984	70	13	‘	'	PUNCT
crl-15984	70	14	”	"	PUNCT
crl-15984	70	15	uofa	uofa	NOUN
crl-15984	70	16	staff	staff	NOUN
crl-15984	70	17	”	"	PUNCT
crl-15984	70	18	transcripts	transcript	NOUN
crl-15984	70	19	,	,	PUNCT
crl-15984	70	20	a	a	DET
crl-15984	70	21	sample	sample	NOUN
crl-15984	70	22	of	of	ADP
crl-15984	70	23	the	the	DET
crl-15984	70	24	1,402	1,402	NUM
crl-15984	70	25	transcripts	transcript	NOUN
crl-15984	70	26	was	be	AUX
crl-15984	70	27	drawn	draw	VERB
crl-15984	70	28	using	use	VERB
crl-15984	70	29	a	a	DET
crl-15984	70	30	disproportionate	disproportionate	ADJ
crl-15984	70	31	stratified	stratified	ADJ
crl-15984	70	32	random	random	ADJ
crl-15984	70	33	sampling	sampling	NOUN
crl-15984	70	34	technique	technique	NOUN
crl-15984	70	35	.	.	PUNCT
crl-15984	71	1	this	this	DET
crl-15984	71	2	approach	approach	NOUN
crl-15984	71	3	made	make	VERB
crl-15984	71	4	the	the	DET
crl-15984	71	5	data	datum	NOUN
crl-15984	71	6	set	set	VERB
crl-15984	71	7	more	more	ADV
crl-15984	71	8	manageable	manageable	ADJ
crl-15984	71	9	for	for	ADP
crl-15984	71	10	data	datum	NOUN
crl-15984	71	11	analysis	analysis	NOUN
crl-15984	71	12	and	and	CCONJ
crl-15984	71	13	allowed	allow	VERB
crl-15984	71	14	for	for	ADP
crl-15984	71	15	stratification	stratification	NOUN
crl-15984	71	16	of	of	ADP
crl-15984	71	17	the	the	DET
crl-15984	71	18	population	population	NOUN
crl-15984	71	19	into	into	ADP
crl-15984	71	20	two	two	NUM
crl-15984	71	21	subpopulations	subpopulation	NOUN
crl-15984	71	22	,	,	PUNCT
crl-15984	71	23	with	with	ADP
crl-15984	71	24	a	a	DET
crl-15984	71	25	minimum	minimum	ADJ
crl-15984	71	26	number	number	NOUN
crl-15984	71	27	of	of	ADP
crl-15984	71	28	respondents	respondent	NOUN
crl-15984	71	29	in	in	ADP
crl-15984	71	30	each	each	PRON
crl-15984	71	31	of	of	ADP
crl-15984	71	32	the	the	DET
crl-15984	71	33	“	"	PUNCT
crl-15984	71	34	uofa	uofa	NOUN
crl-15984	71	35	staff	staff	NOUN
crl-15984	71	36	”	"	PUNCT
crl-15984	71	37	vs.	vs.	X
crl-15984	71	38	“	"	PUNCT
crl-15984	71	39	non	non	ADJ
crl-15984	71	40	-	-	ADJ
crl-15984	71	41	uofa	uofa	ADJ
crl-15984	71	42	staff	staff	NOUN
crl-15984	71	43	”	"	PUNCT
crl-15984	71	44	categories	category	NOUN
crl-15984	71	45	.	.	PUNCT
crl-15984	72	1	as	as	SCONJ
crl-15984	72	2	the	the	DET
crl-15984	72	3	transcripts	transcript	NOUN
crl-15984	72	4	were	be	AUX
crl-15984	72	5	already	already	ADV
crl-15984	72	6	grouped	group	VERB
crl-15984	72	7	by	by	ADP
crl-15984	72	8	month	month	NOUN
crl-15984	72	9	,	,	PUNCT
crl-15984	72	10	this	this	DET
crl-15984	72	11	strategy	strategy	NOUN
crl-15984	72	12	http	http	NOUN
crl-15984	72	13	:	:	PUNCT
crl-15984	72	14	questionpoint.org	questionpoint.org	NOUN
crl-15984	72	15	measuring	measure	VERB
crl-15984	72	16	quality	quality	NOUN
crl-15984	72	17	in	in	ADP
crl-15984	72	18	chat	chat	NOUN
crl-15984	72	19	reference	reference	NOUN
crl-15984	72	20	consortia	consortia	NOUN
crl-15984	72	21	75	75	NUM
crl-15984	72	22	table	table	NOUN
crl-15984	72	23	1	1	NUM
crl-15984	72	24	breakdown	breakdown	NOUN
crl-15984	72	25	of	of	ADP
crl-15984	72	26	transcripts	transcript	NOUN
crl-15984	72	27	(	(	PUNCT
crl-15984	72	28	n	n	NOUN
crl-15984	72	29	=	=	SYM
crl-15984	72	30	478	478	NUM
crl-15984	72	31	)	)	PUNCT
crl-15984	72	32	in	in	ADP
crl-15984	72	33	study	study	NOUN
crl-15984	72	34	sample	sample	NOUN
crl-15984	72	35	,	,	PUNCT
crl-15984	72	36	by	by	ADP
crl-15984	72	37	month	month	NOUN
crl-15984	72	38	and	and	CCONJ
crl-15984	72	39	staff	staff	NOUN
crl-15984	72	40	sub	sub	NOUN
crl-15984	72	41	-	-	NOUN
crl-15984	72	42	categories	category	NOUN
crl-15984	72	43	.	.	PUNCT
crl-15984	73	1	u	u	NOUN
crl-15984	73	2	of	of	ADP
crl-15984	73	3	a	a	DET
crl-15984	73	4	non	non	NOUN
crl-15984	73	5	-	-	NOUN
crl-15984	73	6	u	u	NOUN
crl-15984	73	7	of	of	ADP
crl-15984	73	8	a	a	DET
crl-15984	73	9	total	total	ADJ
crl-15984	73	10	october	october	PROPN
crl-15984	73	11	40	40	NUM
crl-15984	73	12	37	37	NUM
crl-15984	73	13	77	77	NUM
crl-15984	73	14	november	november	PROPN
crl-15984	73	15	37	37	NUM
crl-15984	73	16	34	34	NUM
crl-15984	73	17	71	71	NUM
crl-15984	73	18	december	december	PROPN
crl-15984	73	19	31	31	NUM
crl-15984	73	20	33	33	NUM
crl-15984	73	21	64	64	NUM
crl-15984	73	22	january	january	NOUN
crl-15984	73	23	40	40	NUM
crl-15984	73	24	30	30	NUM
crl-15984	73	25	70	70	NUM
crl-15984	73	26	february	february	NOUN
crl-15984	73	27	37	37	NUM
crl-15984	73	28	31	31	NUM
crl-15984	73	29	68	68	NUM
crl-15984	73	30	march	march	NOUN
crl-15984	73	31	34	34	NUM
crl-15984	73	32	32	32	NUM
crl-15984	73	33	66	66	NUM
crl-15984	73	34	april	april	PROPN
crl-15984	73	35	33	33	NUM
crl-15984	73	36	29	29	NUM
crl-15984	73	37	62	62	NUM
crl-15984	73	38	total	total	NOUN
crl-15984	73	39	252	252	NUM
crl-15984	73	40	226	226	NUM
crl-15984	73	41	478	478	NUM
crl-15984	73	42	was	be	AUX
crl-15984	73	43	applied	apply	VERB
crl-15984	73	44	separately	separately	ADV
crl-15984	73	45	for	for	ADP
crl-15984	73	46	each	each	DET
crl-15984	73	47	onemonth	onemonth	NOUN
crl-15984	73	48	period	period	NOUN
crl-15984	73	49	.	.	PUNCT
crl-15984	74	1	this	this	PRON
crl-15984	74	2	resulted	result	VERB
crl-15984	74	3	in	in	ADP
crl-15984	74	4	a	a	DET
crl-15984	74	5	final	final	ADJ
crl-15984	74	6	sample	sample	NOUN
crl-15984	74	7	size	size	NOUN
crl-15984	74	8	of	of	ADP
crl-15984	74	9	478	478	NUM
crl-15984	74	10	transcripts	transcript	NOUN
crl-15984	74	11	;	;	PUNCT
crl-15984	74	12	with	with	ADP
crl-15984	74	13	a	a	DET
crl-15984	74	14	total	total	ADJ
crl-15984	74	15	population	population	NOUN
crl-15984	74	16	of	of	ADP
crl-15984	74	17	2,379	2,379	NUM
crl-15984	74	18	,	,	PUNCT
crl-15984	74	19	a	a	DET
crl-15984	74	20	sample	sample	NOUN
crl-15984	74	21	size	size	NOUN
crl-15984	74	22	of	of	ADP
crl-15984	74	23	477	477	NUM
crl-15984	74	24	provides	provide	VERB
crl-15984	74	25	for	for	ADP
crl-15984	74	26	a	a	DET
crl-15984	74	27	confidence	confidence	NOUN
crl-15984	74	28	level	level	NOUN
crl-15984	74	29	of	of	ADP
crl-15984	74	30	99	99	NUM
crl-15984	74	31	%	%	NOUN
crl-15984	74	32	,	,	PUNCT
crl-15984	74	33	with	with	ADP
crl-15984	74	34	a	a	DET
crl-15984	74	35	confidence	confidence	NOUN
crl-15984	74	36	interval	interval	NOUN
crl-15984	74	37	of	of	ADP
crl-15984	74	38	5.28	5.28	NUM
crl-15984	74	39	.	.	PUNCT
crl-15984	75	1	table	table	NOUN
crl-15984	75	2	1	1	NUM
crl-15984	75	3	provides	provide	VERB
crl-15984	75	4	a	a	DET
crl-15984	75	5	month	month	NOUN
crl-15984	75	6	-	-	PUNCT
crl-15984	75	7	by	by	ADP
crl-15984	75	8	-	-	PUNCT
crl-15984	75	9	month	month	NOUN
crl-15984	75	10	breakdown	breakdown	NOUN
crl-15984	75	11	of	of	ADP
crl-15984	75	12	the	the	DET
crl-15984	75	13	full	full	ADJ
crl-15984	75	14	sample	sample	NOUN
crl-15984	75	15	,	,	PUNCT
crl-15984	75	16	across	across	ADP
crl-15984	75	17	staff	staff	NOUN
crl-15984	75	18	categories	category	NOUN
crl-15984	75	19	.	.	PUNCT
crl-15984	76	1	to	to	PART
crl-15984	76	2	obtain	obtain	VERB
crl-15984	76	3	this	this	DET
crl-15984	76	4	sample	sample	NOUN
crl-15984	76	5	from	from	ADP
crl-15984	76	6	the	the	DET
crl-15984	76	7	complete	complete	ADJ
crl-15984	76	8	collection	collection	NOUN
crl-15984	76	9	,	,	PUNCT
crl-15984	76	10	each	each	DET
crl-15984	76	11	month	month	NOUN
crl-15984	76	12	of	of	ADP
crl-15984	76	13	transcripts	transcript	NOUN
crl-15984	76	14	was	be	AUX
crl-15984	76	15	sampled	sample	VERB
crl-15984	76	16	separately	separately	ADV
crl-15984	76	17	.	.	PUNCT
crl-15984	77	1	first	first	ADV
crl-15984	77	2	,	,	PUNCT
crl-15984	77	3	all	all	PRON
crl-15984	77	4	of	of	ADP
crl-15984	77	5	the	the	DET
crl-15984	77	6	october	october	PROPN
crl-15984	77	7	transcripts	transcript	NOUN
crl-15984	77	8	were	be	AUX
crl-15984	77	9	divided	divide	VERB
crl-15984	77	10	into	into	ADP
crl-15984	77	11	the	the	DET
crl-15984	77	12	two	two	NUM
crl-15984	77	13	subgroups	subgroup	NOUN
crl-15984	77	14	(	(	PUNCT
crl-15984	77	15	uofa	uofa	NOUN
crl-15984	77	16	staff	staff	NOUN
crl-15984	77	17	;	;	PUNCT
crl-15984	77	18	non	non	ADJ
crl-15984	77	19	-	-	ADJ
crl-15984	77	20	uofa	uofa	ADJ
crl-15984	77	21	staff	staff	NOUN
crl-15984	77	22	)	)	PUNCT
crl-15984	77	23	;	;	PUNCT
crl-15984	77	24	if	if	SCONJ
crl-15984	77	25	both	both	DET
crl-15984	77	26	types	type	NOUN
crl-15984	77	27	of	of	ADP
crl-15984	77	28	staff	staff	NOUN
crl-15984	77	29	interacted	interact	VERB
crl-15984	77	30	with	with	ADP
crl-15984	77	31	the	the	DET
crl-15984	77	32	user	user	NOUN
crl-15984	77	33	during	during	ADP
crl-15984	77	34	the	the	DET
crl-15984	77	35	transaction	transaction	NOUN
crl-15984	77	36	,	,	PUNCT
crl-15984	77	37	the	the	DET
crl-15984	77	38	transcript	transcript	NOUN
crl-15984	77	39	was	be	AUX
crl-15984	77	40	assigned	assign	VERB
crl-15984	77	41	to	to	ADP
crl-15984	77	42	the	the	DET
crl-15984	77	43	category	category	NOUN
crl-15984	77	44	of	of	ADP
crl-15984	77	45	the	the	DET
crl-15984	77	46	first	first	ADJ
crl-15984	77	47	staff	staff	NOUN
crl-15984	77	48	member	member	NOUN
crl-15984	77	49	to	to	PART
crl-15984	77	50	engage	engage	VERB
crl-15984	77	51	with	with	ADP
crl-15984	77	52	the	the	DET
crl-15984	77	53	user	user	NOUN
crl-15984	77	54	.	.	PUNCT
crl-15984	78	1	each	each	DET
crl-15984	78	2	subgroup	subgroup	NOUN
crl-15984	78	3	was	be	AUX
crl-15984	78	4	then	then	ADV
crl-15984	78	5	divided	divide	VERB
crl-15984	78	6	into	into	ADP
crl-15984	78	7	four	four	NUM
crl-15984	78	8	“	"	PUNCT
crl-15984	78	9	question	question	NOUN
crl-15984	78	10	categories	category	NOUN
crl-15984	78	11	”	"	PUNCT
crl-15984	78	12	(	(	PUNCT
crl-15984	78	13	created	create	VERB
crl-15984	78	14	by	by	ADP
crl-15984	78	15	the	the	DET
crl-15984	78	16	authors	author	NOUN
crl-15984	78	17	as	as	ADP
crl-15984	78	18	broad	broad	ADJ
crl-15984	78	19	but	but	CCONJ
crl-15984	78	20	descriptive	descriptive	ADJ
crl-15984	78	21	categories	category	NOUN
crl-15984	78	22	encompassing	encompass	VERB
crl-15984	78	23	most	most	ADJ
crl-15984	78	24	questions	question	NOUN
crl-15984	78	25	asked	ask	VERB
crl-15984	78	26	)	)	PUNCT
crl-15984	78	27	,	,	PUNCT
crl-15984	78	28	and	and	CCONJ
crl-15984	78	29	a	a	DET
crl-15984	78	30	random	random	ADJ
crl-15984	78	31	sample	sample	NOUN
crl-15984	78	32	of	of	ADP
crl-15984	78	33	10	10	NUM
crl-15984	78	34	transcripts	transcript	NOUN
crl-15984	78	35	was	be	AUX
crl-15984	78	36	selected	select	VERB
crl-15984	78	37	from	from	ADP
crl-15984	78	38	each	each	PRON
crl-15984	78	39	of	of	ADP
crl-15984	78	40	those	those	PRON
crl-15984	78	41	resulting	result	VERB
crl-15984	78	42	(	(	PUNCT
crl-15984	78	43	that	that	ADV
crl-15984	78	44	is	is	ADV
crl-15984	78	45	,	,	PUNCT
crl-15984	78	46	eight	eight	NUM
crl-15984	78	47	)	)	PUNCT
crl-15984	78	48	groups	group	NOUN
crl-15984	78	49	.	.	PUNCT
crl-15984	79	1	this	this	DET
crl-15984	79	2	process	process	NOUN
crl-15984	79	3	was	be	AUX
crl-15984	79	4	repeated	repeat	VERB
crl-15984	79	5	across	across	ADP
crl-15984	79	6	the	the	DET
crl-15984	79	7	seven	seven	NUM
crl-15984	79	8	months	month	NOUN
crl-15984	79	9	reflected	reflect	VERB
crl-15984	79	10	in	in	ADP
crl-15984	79	11	the	the	DET
crl-15984	79	12	data	datum	NOUN
crl-15984	79	13	set	set	VERB
crl-15984	79	14	.	.	PUNCT
crl-15984	80	1	the	the	DET
crl-15984	80	2	four	four	NUM
crl-15984	80	3	“	"	PUNCT
crl-15984	80	4	question	question	NOUN
crl-15984	80	5	categories	category	NOUN
crl-15984	80	6	,	,	PUNCT
crl-15984	80	7	”	"	PUNCT
crl-15984	80	8	which	which	PRON
crl-15984	80	9	categorize	categorize	VERB
crl-15984	80	10	the	the	DET
crl-15984	80	11	types	type	NOUN
crl-15984	80	12	of	of	ADP
crl-15984	80	13	questions	question	NOUN
crl-15984	80	14	asked	ask	VERB
crl-15984	80	15	(	(	PUNCT
crl-15984	80	16	or	or	CCONJ
crl-15984	80	17	information	information	NOUN
crl-15984	80	18	requested	request	VERB
crl-15984	80	19	)	)	PUNCT
crl-15984	80	20	by	by	ADP
crl-15984	80	21	users	user	NOUN
crl-15984	80	22	,	,	PUNCT
crl-15984	80	23	are	be	AUX
crl-15984	80	24	as	as	SCONJ
crl-15984	80	25	follows	follow	VERB
crl-15984	80	26	:	:	PUNCT
crl-15984	80	27	1	1	X
crl-15984	80	28	.	.	X
crl-15984	80	29	library	library	NOUN
crl-15984	80	30	user	user	NOUN
crl-15984	80	31	information	information	NOUN
crl-15984	80	32	(	(	PUNCT
crl-15984	80	33	e.g.	e.g.	ADV
crl-15984	80	34	,	,	PUNCT
crl-15984	80	35	what	what	PRON
crl-15984	80	36	’s	’	VERB
crl-15984	80	37	my	my	PRON
crl-15984	80	38	pin	pin	NOUN
crl-15984	80	39	number	number	NOUN
crl-15984	80	40	?	?	PUNCT
crl-15984	80	41	)	)	PUNCT
crl-15984	81	1	2	2	X
crl-15984	81	2	.	.	X
crl-15984	81	3	request	request	NOUN
crl-15984	81	4	for	for	ADP
crl-15984	81	5	instruction	instruction	NOUN
crl-15984	81	6	(	(	PUNCT
crl-15984	81	7	e.g.	e.g.	ADV
crl-15984	81	8	,	,	PUNCT
crl-15984	81	9	how	how	SCONJ
crl-15984	81	10	do	do	AUX
crl-15984	81	11	i	i	PRON
crl-15984	81	12	access	access	VERB
crl-15984	81	13	an	an	DET
crl-15984	81	14	online	online	ADJ
crl-15984	81	15	article	article	NOUN
crl-15984	81	16	?	?	PUNCT
crl-15984	81	17	)	)	PUNCT
crl-15984	82	1	3	3	X
crl-15984	82	2	.	.	X
crl-15984	82	3	request	request	NOUN
crl-15984	82	4	for	for	ADP
crl-15984	82	5	academic	academic	ADJ
crl-15984	82	6	information	information	NOUN
crl-15984	82	7	(	(	PUNCT
crl-15984	82	8	e.g.	e.g.	ADV
crl-15984	82	9	,	,	PUNCT
crl-15984	82	10	where	where	SCONJ
crl-15984	82	11	can	can	AUX
crl-15984	82	12	i	i	PRON
crl-15984	82	13	find	find	VERB
crl-15984	82	14	information	information	NOUN
crl-15984	82	15	on	on	ADP
crl-15984	82	16	genetics	genetics	NOUN
crl-15984	82	17	research	research	NOUN
crl-15984	82	18	?	?	PUNCT
crl-15984	82	19	)	)	PUNCT
crl-15984	83	1	4	4	X
crl-15984	83	2	.	.	X
crl-15984	83	3	miscellaneous	miscellaneous	ADJ
crl-15984	83	4	/	/	SYM
crl-15984	83	5	nonlibrary	nonlibrary	ADJ
crl-15984	83	6	(	(	PUNCT
crl-15984	83	7	e.g.	e.g.	ADV
crl-15984	83	8	,	,	PUNCT
crl-15984	83	9	can	can	AUX
crl-15984	83	10	i	i	PRON
crl-15984	83	11	pay	pay	VERB
crl-15984	83	12	my	my	PRON
crl-15984	83	13	tuition	tuition	NOUN
crl-15984	83	14	online	online	ADV
crl-15984	83	15	?	?	PUNCT
crl-15984	83	16	)	)	PUNCT
crl-15984	84	1	each	each	DET
crl-15984	84	2	complete	complete	ADJ
crl-15984	84	3	transcript	transcript	NOUN
crl-15984	84	4	was	be	AUX
crl-15984	84	5	coded	code	VERB
crl-15984	84	6	as	as	ADP
crl-15984	84	7	reflecting	reflect	VERB
crl-15984	84	8	one	one	NUM
crl-15984	84	9	of	of	ADP
crl-15984	84	10	the	the	DET
crl-15984	84	11	four	four	NUM
crl-15984	84	12	question	question	NOUN
crl-15984	84	13	categories	category	NOUN
crl-15984	84	14	.	.	PUNCT
crl-15984	85	1	if	if	SCONJ
crl-15984	85	2	a	a	DET
crl-15984	85	3	user	user	NOUN
crl-15984	85	4	asked	ask	VERB
crl-15984	85	5	more	more	ADJ
crl-15984	85	6	than	than	ADP
crl-15984	85	7	one	one	NUM
crl-15984	85	8	type	type	NOUN
crl-15984	85	9	of	of	ADP
crl-15984	85	10	question	question	NOUN
crl-15984	85	11	within	within	ADP
crl-15984	85	12	a	a	DET
crl-15984	85	13	single	single	ADJ
crl-15984	85	14	reference	reference	NOUN
crl-15984	85	15	interaction	interaction	NOUN
crl-15984	85	16	,	,	PUNCT
crl-15984	85	17	the	the	DET
crl-15984	85	18	question	question	NOUN
crl-15984	85	19	and	and	CCONJ
crl-15984	85	20	answer	answer	NOUN
crl-15984	85	21	that	that	PRON
crl-15984	85	22	composed	compose	VERB
crl-15984	85	23	the	the	DET
crl-15984	85	24	majority	majority	NOUN
crl-15984	85	25	of	of	ADP
crl-15984	85	26	the	the	DET
crl-15984	85	27	interaction	interaction	NOUN
crl-15984	85	28	was	be	AUX
crl-15984	85	29	used	use	VERB
crl-15984	85	30	to	to	PART
crl-15984	85	31	assign	assign	VERB
crl-15984	85	32	a	a	DET
crl-15984	85	33	question	question	NOUN
crl-15984	85	34	category	category	NOUN
crl-15984	85	35	to	to	ADP
crl-15984	85	36	that	that	DET
crl-15984	85	37	transcript	transcript	NOUN
crl-15984	85	38	.	.	PUNCT
crl-15984	86	1	unfortunately	unfortunately	ADV
crl-15984	86	2	,	,	PUNCT
crl-15984	86	3	there	there	PRON
crl-15984	86	4	were	be	VERB
crl-15984	86	5	not	not	PART
crl-15984	86	6	always	always	ADV
crl-15984	86	7	enough	enough	ADJ
crl-15984	86	8	transcripts	transcript	NOUN
crl-15984	86	9	per	per	ADP
crl-15984	86	10	month	month	NOUN
crl-15984	86	11	to	to	PART
crl-15984	86	12	provide	provide	VERB
crl-15984	86	13	a	a	DET
crl-15984	86	14	sample	sample	NOUN
crl-15984	86	15	of	of	ADP
crl-15984	86	16	10	10	NUM
crl-15984	86	17	transcripts	transcript	NOUN
crl-15984	86	18	for	for	ADP
crl-15984	86	19	each	each	DET
crl-15984	86	20	question	question	NOUN
crl-15984	86	21	category	category	NOUN
crl-15984	86	22	each	each	DET
crl-15984	86	23	month	month	NOUN
crl-15984	86	24	(	(	PUNCT
crl-15984	86	25	especially	especially	ADV
crl-15984	86	26	for	for	ADP
crl-15984	86	27	question	question	NOUN
crl-15984	86	28	category	category	NOUN
crl-15984	86	29	#	#	SYM
crl-15984	86	30	4	4	NUM
crl-15984	86	31	)	)	PUNCT
crl-15984	86	32	.	.	PUNCT
crl-15984	87	1	therefore	therefore	ADV
crl-15984	87	2	,	,	PUNCT
crl-15984	87	3	as	as	SCONJ
crl-15984	87	4	table	table	NOUN
crl-15984	87	5	1	1	NUM
crl-15984	87	6	shows	show	NOUN
crl-15984	87	7	,	,	PUNCT
crl-15984	87	8	some	some	DET
crl-15984	87	9	months	month	NOUN
crl-15984	87	10	have	have	VERB
crl-15984	87	11	fewer	few	ADJ
crl-15984	87	12	than	than	ADP
crl-15984	87	13	40	40	NUM
crl-15984	87	14	transcripts	transcript	NOUN
crl-15984	87	15	.	.	PUNCT
crl-15984	88	1	in	in	ADP
crl-15984	88	2	some	some	DET
crl-15984	88	3	months	month	NOUN
crl-15984	88	4	,	,	PUNCT
crl-15984	88	5	there	there	PRON
crl-15984	88	6	were	be	VERB
crl-15984	88	7	not	not	PART
crl-15984	88	8	enough	enough	ADJ
crl-15984	88	9	transcripts	transcript	NOUN
crl-15984	88	10	for	for	ADP
crl-15984	88	11	question	question	NOUN
crl-15984	88	12	category	category	NOUN
crl-15984	88	13	#	#	SYM
crl-15984	88	14	4	4	NUM
crl-15984	88	15	to	to	PART
crl-15984	88	16	be	be	AUX
crl-15984	88	17	considered	consider	VERB
crl-15984	88	18	statistically	statistically	ADV
crl-15984	88	19	significant	significant	ADJ
crl-15984	88	20	;	;	PUNCT
crl-15984	88	21	however	however	ADV
crl-15984	88	22	,	,	PUNCT
crl-15984	88	23	when	when	SCONJ
crl-15984	88	24	all	all	DET
crl-15984	88	25	the	the	DET
crl-15984	88	26	transcripts	transcript	NOUN
crl-15984	88	27	for	for	ADP
crl-15984	88	28	category	category	NOUN
crl-15984	88	29	#	#	SYM
crl-15984	88	30	4	4	NUM
crl-15984	88	31	are	be	AUX
crl-15984	88	32	combined	combine	VERB
crl-15984	88	33	,	,	PUNCT
crl-15984	88	34	the	the	DET
crl-15984	88	35	results	result	NOUN
crl-15984	88	36	are	be	AUX
crl-15984	88	37	statistically	statistically	ADV
crl-15984	88	38	significant	significant	ADJ
crl-15984	88	39	.	.	PUNCT
crl-15984	89	1	therefore	therefore	ADV
crl-15984	89	2	,	,	PUNCT
crl-15984	89	3	data	datum	NOUN
crl-15984	89	4	are	be	AUX
crl-15984	89	5	presented	present	VERB
crl-15984	89	6	here	here	ADV
crl-15984	89	7	with	with	ADP
crl-15984	89	8	all	all	DET
crl-15984	89	9	seven	seven	NUM
crl-15984	89	10	months	month	NOUN
crl-15984	89	11	combined	combine	VERB
crl-15984	89	12	rather	rather	ADV
crl-15984	89	13	than	than	ADP
crl-15984	89	14	presented	present	VERB
crl-15984	89	15	for	for	ADP
crl-15984	89	16	each	each	DET
crl-15984	89	17	month	month	NOUN
crl-15984	89	18	individually	individually	ADV
crl-15984	89	19	.	.	PUNCT
crl-15984	90	1	data	datum	NOUN
crl-15984	90	2	analysis	analysis	NOUN
crl-15984	90	3	:	:	PUNCT
crl-15984	90	4	part	part	NOUN
crl-15984	90	5	one	one	NUM
crl-15984	90	6	to	to	PART
crl-15984	90	7	address	address	VERB
crl-15984	90	8	the	the	DET
crl-15984	90	9	goal	goal	NOUN
crl-15984	90	10	of	of	ADP
crl-15984	90	11	the	the	DET
crl-15984	90	12	first	first	ADJ
crl-15984	90	13	part	part	NOUN
crl-15984	90	14	of	of	ADP
crl-15984	90	15	the	the	DET
crl-15984	90	16	study	study	NOUN
crl-15984	90	17	,	,	PUNCT
crl-15984	90	18	the	the	DET
crl-15984	90	19	transcripts	transcript	NOUN
crl-15984	90	20	were	be	AUX
crl-15984	90	21	analyzed	analyze	VERB
crl-15984	90	22	to	to	PART
crl-15984	90	23	examine	examine	VERB
crl-15984	90	24	the	the	DET
crl-15984	90	25	process	process	NOUN
crl-15984	90	26	by	by	ADP
crl-15984	90	27	which	which	PRON
crl-15984	90	28	chat	chat	VERB
crl-15984	90	29	reference	reference	NOUN
crl-15984	90	30	staff	staff	NOUN
crl-15984	90	31	provided	provide	VERB
crl-15984	90	32	responses	response	NOUN
crl-15984	90	33	to	to	ADP
crl-15984	90	34	users	user	NOUN
crl-15984	90	35	’	'	PUNCT
crl-15984	90	36	questions	question	NOUN
crl-15984	90	37	.	.	PUNCT
crl-15984	91	1	these	these	DET
crl-15984	91	2	responses	response	NOUN
crl-15984	91	3	were	be	AUX
crl-15984	91	4	coded	code	VERB
crl-15984	91	5	as	as	ADP
crl-15984	91	6	to	to	ADP
crl-15984	91	7	whether	whether	SCONJ
crl-15984	91	8	they	they	PRON
crl-15984	91	9	did	do	AUX
crl-15984	91	10	or	or	CCONJ
crl-15984	91	11	did	do	AUX
crl-15984	91	12	not	not	PART
crl-15984	91	13	meet	meet	VERB
crl-15984	91	14	the	the	DET
crl-15984	91	15	standards	standard	NOUN
crl-15984	91	16	set	set	VERB
crl-15984	91	17	by	by	ADP
crl-15984	91	18	uofa	uofa	NOUN
crl-15984	91	19	reference	reference	NOUN
crl-15984	91	20	management	management	NOUN
crl-15984	91	21	,	,	PUNCT
crl-15984	91	22	governing	govern	VERB
crl-15984	91	23	in	in	ADP
crl-15984	91	24	-	-	PUNCT
crl-15984	91	25	house	house	NOUN
crl-15984	91	26	reference	reference	NOUN
crl-15984	91	27	transactions	transaction	NOUN
crl-15984	91	28	.	.	PUNCT
crl-15984	92	1	these	these	DET
crl-15984	92	2	standards	standard	NOUN
crl-15984	92	3	are	be	AUX
crl-15984	92	4	as	as	SCONJ
crl-15984	92	5	follows	follow	VERB
crl-15984	92	6	(	(	PUNCT
crl-15984	92	7	per	per	ADP
crl-15984	92	8	question	question	NOUN
crl-15984	92	9	categories	category	NOUN
crl-15984	92	10	1–4	1–4	NUM
crl-15984	92	11	):	):	PUNCT
crl-15984	92	12	reference	reference	NOUN
crl-15984	92	13	transaction	transaction	NOUN
crl-15984	92	14	standards	standard	NOUN
crl-15984	92	15	set	set	VERB
crl-15984	92	16	by	by	ADP
crl-15984	92	17	university	university	PROPN
crl-15984	92	18	of	of	ADP
crl-15984	92	19	alberta	alberta	PROPN
crl-15984	92	20	reference	reference	PROPN
crl-15984	92	21	management	management	NOUN
crl-15984	92	22	question	question	NOUN
crl-15984	92	23	category	category	NOUN
crl-15984	92	24	1	1	NUM
crl-15984	92	25	:	:	PUNCT
crl-15984	92	26	library	library	NOUN
crl-15984	92	27	user	user	NOUN
crl-15984	92	28	information	information	NOUN
crl-15984	92	29	(	(	PUNCT
crl-15984	92	30	e.g.	e.g.	ADV
crl-15984	92	31	,	,	PUNCT
crl-15984	92	32	what	what	PRON
crl-15984	92	33	’s	’	VERB
crl-15984	92	34	my	my	PRON
crl-15984	92	35	pin	pin	NOUN
crl-15984	92	36	number	number	NOUN
crl-15984	92	37	?	?	PUNCT
crl-15984	92	38	)	)	PUNCT
crl-15984	92	39	was	be	AUX
crl-15984	92	40	correct	correct	ADJ
crl-15984	92	41	information	information	NOUN
crl-15984	92	42	(	(	PUNCT
crl-15984	92	43	that	that	PRON
crl-15984	92	44	is	be	AUX
crl-15984	92	45	to	to	PART
crl-15984	92	46	say	say	VERB
crl-15984	92	47	,	,	PUNCT
crl-15984	92	48	that	that	PRON
crl-15984	92	49	accurately	accurately	ADV
crl-15984	92	50	answered	answer	VERB
crl-15984	92	51	the	the	DET
crl-15984	92	52	question	question	NOUN
crl-15984	92	53	)	)	PUNCT
crl-15984	92	54	given	give	VERB
crl-15984	92	55	to	to	ADP
crl-15984	92	56	the	the	DET
crl-15984	92	57	user	user	NOUN
crl-15984	92	58	?	?	PUNCT
crl-15984	93	1	if	if	SCONJ
crl-15984	93	2	an	an	DET
crl-15984	93	3	answer	answer	NOUN
crl-15984	93	4	was	be	AUX
crl-15984	93	5	not	not	PART
crl-15984	93	6	provided	provide	VERB
crl-15984	93	7	,	,	PUNCT
crl-15984	93	8	was	be	AUX
crl-15984	93	9	the	the	DET
crl-15984	93	10	user	user	NOUN
crl-15984	93	11	referred	refer	VERB
crl-15984	93	12	to	to	ADP
crl-15984	93	13	an	an	DET
crl-15984	93	14	authoritative	authoritative	ADJ
crl-15984	93	15	source	source	NOUN
crl-15984	93	16	that	that	PRON
crl-15984	93	17	could	could	AUX
crl-15984	93	18	provide	provide	VERB
crl-15984	93	19	an	an	DET
crl-15984	93	20	76	76	NUM
crl-15984	93	21	college	college	NOUN
crl-15984	93	22	&	&	CCONJ
crl-15984	93	23	research	research	PROPN
crl-15984	93	24	libraries	library	NOUN
crl-15984	93	25	january	january	PROPN
crl-15984	93	26	2009	2009	NUM
crl-15984	93	27	answer	answer	NOUN
crl-15984	93	28	(	(	PUNCT
crl-15984	93	29	for	for	ADP
crl-15984	93	30	instance	instance	NOUN
crl-15984	93	31	,	,	PUNCT
crl-15984	93	32	referred	refer	VERB
crl-15984	93	33	to	to	ADP
crl-15984	93	34	academic	academic	ADJ
crl-15984	93	35	department	department	PROPN
crl-15984	93	36	or	or	CCONJ
crl-15984	93	37	university	university	NOUN
crl-15984	93	38	web	web	NOUN
crl-15984	93	39	site	site	NOUN
crl-15984	93	40	)	)	PUNCT
crl-15984	93	41	?	?	PUNCT
crl-15984	94	1	question	question	NOUN
crl-15984	94	2	category	category	NOUN
crl-15984	94	3	2	2	NUM
crl-15984	94	4	:	:	PUNCT
crl-15984	94	5	request	request	NOUN
crl-15984	94	6	for	for	ADP
crl-15984	94	7	instruction	instruction	NOUN
crl-15984	94	8	(	(	PUNCT
crl-15984	94	9	e.g.	e.g.	ADV
crl-15984	94	10	,	,	PUNCT
crl-15984	94	11	how	how	SCONJ
crl-15984	94	12	do	do	AUX
crl-15984	94	13	i	i	PRON
crl-15984	94	14	use	use	VERB
crl-15984	94	15	a	a	DET
crl-15984	94	16	database	database	NOUN
crl-15984	94	17	?	?	PUNCT
crl-15984	94	18	)	)	PUNCT
crl-15984	94	19	were	be	AUX
crl-15984	94	20	correct	correct	ADJ
crl-15984	94	21	,	,	PUNCT
crl-15984	94	22	step	step	NOUN
crl-15984	94	23	-	-	PUNCT
crl-15984	94	24	by	by	ADP
crl-15984	94	25	-	-	PUNCT
crl-15984	94	26	step	step	NOUN
crl-15984	94	27	instructions	instruction	NOUN
crl-15984	94	28	given	give	VERB
crl-15984	94	29	(	(	PUNCT
crl-15984	94	30	or	or	CCONJ
crl-15984	94	31	demonstrated	demonstrate	VERB
crl-15984	94	32	)	)	PUNCT
crl-15984	94	33	to	to	ADP
crl-15984	94	34	the	the	DET
crl-15984	94	35	user	user	NOUN
crl-15984	94	36	regarding	regard	VERB
crl-15984	94	37	their	their	PRON
crl-15984	94	38	query	query	NOUN
crl-15984	94	39	?	?	PUNCT
crl-15984	95	1	if	if	SCONJ
crl-15984	95	2	users	user	NOUN
crl-15984	95	3	required	require	VERB
crl-15984	95	4	further	further	ADJ
crl-15984	95	5	instruction	instruction	NOUN
crl-15984	95	6	,	,	PUNCT
crl-15984	95	7	were	be	AUX
crl-15984	95	8	they	they	PRON
crl-15984	95	9	referred	refer	VERB
crl-15984	95	10	to	to	ADP
crl-15984	95	11	another	another	DET
crl-15984	95	12	authoritative	authoritative	ADJ
crl-15984	95	13	source	source	NOUN
crl-15984	95	14	(	(	PUNCT
crl-15984	95	15	for	for	ADP
crl-15984	95	16	example	example	NOUN
crl-15984	95	17	,	,	PUNCT
crl-15984	95	18	asked	ask	VERB
crl-15984	95	19	to	to	PART
crl-15984	95	20	make	make	VERB
crl-15984	95	21	an	an	DET
crl-15984	95	22	appointment	appointment	NOUN
crl-15984	95	23	with	with	ADP
crl-15984	95	24	a	a	DET
crl-15984	95	25	librarian	librarian	NOUN
crl-15984	95	26	)	)	PUNCT
crl-15984	95	27	?	?	PUNCT
crl-15984	96	1	question	question	NOUN
crl-15984	96	2	category	category	NOUN
crl-15984	96	3	3	3	NUM
crl-15984	96	4	:	:	PUNCT
crl-15984	96	5	request	request	NOUN
crl-15984	96	6	for	for	ADP
crl-15984	96	7	academic	academic	ADJ
crl-15984	96	8	information	information	NOUN
crl-15984	96	9	(	(	PUNCT
crl-15984	96	10	e.g.	e.g.	ADV
crl-15984	96	11	,	,	PUNCT
crl-15984	96	12	where	where	SCONJ
crl-15984	96	13	can	can	AUX
crl-15984	96	14	i	i	PRON
crl-15984	96	15	find	find	VERB
crl-15984	96	16	information	information	NOUN
crl-15984	96	17	on	on	ADP
crl-15984	96	18	genetics	genetics	NOUN
crl-15984	96	19	research	research	NOUN
crl-15984	96	20	?	?	PUNCT
crl-15984	96	21	)	)	PUNCT
crl-15984	96	22	was	be	AUX
crl-15984	96	23	correct	correct	ADJ
crl-15984	96	24	information	information	NOUN
crl-15984	96	25	(	(	PUNCT
crl-15984	96	26	that	that	PRON
crl-15984	96	27	is	be	AUX
crl-15984	96	28	to	to	PART
crl-15984	96	29	say	say	VERB
crl-15984	96	30	,	,	PUNCT
crl-15984	96	31	that	that	PRON
crl-15984	96	32	accurately	accurately	ADV
crl-15984	96	33	answered	answer	VERB
crl-15984	96	34	the	the	DET
crl-15984	96	35	question	question	NOUN
crl-15984	96	36	)	)	PUNCT
crl-15984	96	37	given	give	VERB
crl-15984	96	38	to	to	ADP
crl-15984	96	39	the	the	DET
crl-15984	96	40	user	user	NOUN
crl-15984	96	41	?	?	PUNCT
crl-15984	97	1	if	if	SCONJ
crl-15984	97	2	an	an	DET
crl-15984	97	3	answer	answer	NOUN
crl-15984	97	4	was	be	AUX
crl-15984	97	5	not	not	PART
crl-15984	97	6	provided	provide	VERB
crl-15984	97	7	,	,	PUNCT
crl-15984	97	8	was	be	AUX
crl-15984	97	9	the	the	DET
crl-15984	97	10	user	user	NOUN
crl-15984	97	11	referred	refer	VERB
crl-15984	97	12	to	to	ADP
crl-15984	97	13	an	an	DET
crl-15984	97	14	authoritative	authoritative	ADJ
crl-15984	97	15	source	source	NOUN
crl-15984	97	16	that	that	PRON
crl-15984	97	17	could	could	AUX
crl-15984	97	18	provide	provide	VERB
crl-15984	97	19	an	an	DET
crl-15984	97	20	answer	answer	NOUN
crl-15984	97	21	to	to	ADP
crl-15984	97	22	the	the	DET
crl-15984	97	23	question	question	NOUN
crl-15984	97	24	(	(	PUNCT
crl-15984	97	25	such	such	ADJ
crl-15984	97	26	as	as	ADP
crl-15984	97	27	a	a	DET
crl-15984	97	28	scholarly	scholarly	ADJ
crl-15984	97	29	journal	journal	NOUN
crl-15984	97	30	)	)	PUNCT
crl-15984	97	31	?	?	PUNCT
crl-15984	98	1	if	if	SCONJ
crl-15984	98	2	the	the	DET
crl-15984	98	3	staff	staff	NOUN
crl-15984	98	4	member	member	NOUN
crl-15984	98	5	could	could	AUX
crl-15984	98	6	not	not	PART
crl-15984	98	7	answer	answer	VERB
crl-15984	98	8	the	the	DET
crl-15984	98	9	user	user	NOUN
crl-15984	98	10	’s	’s	PART
crl-15984	98	11	question	question	NOUN
crl-15984	98	12	,	,	PUNCT
crl-15984	98	13	or	or	CCONJ
crl-15984	98	14	if	if	SCONJ
crl-15984	98	15	the	the	DET
crl-15984	98	16	user	user	NOUN
crl-15984	98	17	required	require	VERB
crl-15984	98	18	additional	additional	ADJ
crl-15984	98	19	information	information	NOUN
crl-15984	98	20	,	,	PUNCT
crl-15984	98	21	was	be	AUX
crl-15984	98	22	the	the	DET
crl-15984	98	23	user	user	NOUN
crl-15984	98	24	referred	refer	VERB
crl-15984	98	25	to	to	ADP
crl-15984	98	26	a	a	DET
crl-15984	98	27	subject	subject	ADJ
crl-15984	98	28	specialist	specialist	NOUN
crl-15984	98	29	?	?	PUNCT
crl-15984	99	1	question	question	NOUN
crl-15984	99	2	category	category	NOUN
crl-15984	99	3	4	4	NUM
crl-15984	99	4	:	:	PUNCT
crl-15984	99	5	miscellaneous/	miscellaneous/	NUM
crl-15984	99	6	nonlibrary	nonlibrary	NOUN
crl-15984	99	7	(	(	PUNCT
crl-15984	99	8	e.g.	e.g.	ADV
crl-15984	99	9	,	,	PUNCT
crl-15984	99	10	can	can	AUX
crl-15984	99	11	i	i	PRON
crl-15984	99	12	pay	pay	VERB
crl-15984	99	13	my	my	PRON
crl-15984	99	14	tuition	tuition	NOUN
crl-15984	99	15	online	online	ADV
crl-15984	99	16	?	?	PUNCT
crl-15984	99	17	)	)	PUNCT
crl-15984	99	18	was	be	AUX
crl-15984	99	19	correct	correct	ADJ
crl-15984	99	20	information	information	NOUN
crl-15984	99	21	(	(	PUNCT
crl-15984	99	22	that	that	PRON
crl-15984	99	23	is	be	AUX
crl-15984	99	24	to	to	PART
crl-15984	99	25	say	say	VERB
crl-15984	99	26	,	,	PUNCT
crl-15984	99	27	that	that	PRON
crl-15984	99	28	accurately	accurately	ADV
crl-15984	99	29	answered	answer	VERB
crl-15984	99	30	the	the	DET
crl-15984	99	31	question	question	NOUN
crl-15984	99	32	)	)	PUNCT
crl-15984	99	33	given	give	VERB
crl-15984	99	34	to	to	ADP
crl-15984	99	35	the	the	DET
crl-15984	99	36	user	user	NOUN
crl-15984	99	37	?	?	PUNCT
crl-15984	100	1	if	if	SCONJ
crl-15984	100	2	an	an	DET
crl-15984	100	3	answer	answer	NOUN
crl-15984	100	4	was	be	AUX
crl-15984	100	5	not	not	PART
crl-15984	100	6	provided	provide	VERB
crl-15984	100	7	,	,	PUNCT
crl-15984	100	8	was	be	AUX
crl-15984	100	9	the	the	DET
crl-15984	100	10	user	user	NOUN
crl-15984	100	11	referred	refer	VERB
crl-15984	100	12	to	to	ADP
crl-15984	100	13	an	an	DET
crl-15984	100	14	authoritative	authoritative	ADJ
crl-15984	100	15	source	source	NOUN
crl-15984	100	16	that	that	PRON
crl-15984	100	17	could	could	AUX
crl-15984	100	18	provide	provide	VERB
crl-15984	100	19	an	an	DET
crl-15984	100	20	answer	answer	NOUN
crl-15984	100	21	to	to	ADP
crl-15984	100	22	the	the	DET
crl-15984	100	23	question	question	NOUN
crl-15984	100	24	(	(	PUNCT
crl-15984	100	25	for	for	ADP
crl-15984	100	26	instance	instance	NOUN
crl-15984	100	27	,	,	PUNCT
crl-15984	100	28	referred	refer	VERB
crl-15984	100	29	to	to	ADP
crl-15984	100	30	academic	academic	ADJ
crl-15984	100	31	department	department	PROPN
crl-15984	100	32	or	or	CCONJ
crl-15984	100	33	university	university	NOUN
crl-15984	100	34	web	web	NOUN
crl-15984	100	35	site)?24	site)?24	NOUN
crl-15984	100	36	each	each	DET
crl-15984	100	37	transcript	transcript	NOUN
crl-15984	100	38	received	receive	VERB
crl-15984	100	39	either	either	CCONJ
crl-15984	100	40	a	a	DET
crl-15984	100	41	“	"	PUNCT
crl-15984	100	42	yes	yes	INTJ
crl-15984	100	43	”	"	PUNCT
crl-15984	100	44	or	or	CCONJ
crl-15984	100	45	“	"	PUNCT
crl-15984	100	46	no	no	PRON
crl-15984	100	47	”	"	PUNCT
crl-15984	100	48	allocation	allocation	NOUN
crl-15984	100	49	based	base	VERB
crl-15984	100	50	on	on	ADP
crl-15984	100	51	the	the	DET
crl-15984	100	52	standards	standard	NOUN
crl-15984	100	53	for	for	ADP
crl-15984	100	54	each	each	DET
crl-15984	100	55	question	question	NOUN
crl-15984	100	56	category	category	NOUN
crl-15984	100	57	.	.	PUNCT
crl-15984	101	1	comparative	comparative	ADJ
crl-15984	101	2	analyses	analysis	NOUN
crl-15984	101	3	were	be	AUX
crl-15984	101	4	then	then	ADV
crl-15984	101	5	conducted	conduct	VERB
crl-15984	101	6	to	to	PART
crl-15984	101	7	see	see	VERB
crl-15984	101	8	if	if	SCONJ
crl-15984	101	9	the	the	DET
crl-15984	101	10	uofa	uofa	NOUN
crl-15984	101	11	and	and	CCONJ
crl-15984	101	12	non	non	ADJ
crl-15984	101	13	-	-	ADJ
crl-15984	101	14	uofa	uofa	ADJ
crl-15984	101	15	chat	chat	NOUN
crl-15984	101	16	reference	reference	NOUN
crl-15984	101	17	staff	staff	NOUN
crl-15984	101	18	interactions	interaction	NOUN
crl-15984	101	19	differed	differ	VERB
crl-15984	101	20	in	in	ADP
crl-15984	101	21	their	their	PRON
crl-15984	101	22	abilities	ability	NOUN
crl-15984	101	23	to	to	PART
crl-15984	101	24	successfully	successfully	ADV
crl-15984	101	25	meet	meet	VERB
crl-15984	101	26	these	these	DET
crl-15984	101	27	process	process	NOUN
crl-15984	101	28	standards	standard	NOUN
crl-15984	101	29	.	.	PUNCT
crl-15984	102	1	data	datum	NOUN
crl-15984	102	2	analysis	analysis	NOUN
crl-15984	102	3	:	:	PUNCT
crl-15984	102	4	part	part	NOUN
crl-15984	102	5	two	two	NUM
crl-15984	102	6	to	to	PART
crl-15984	102	7	address	address	VERB
crl-15984	102	8	the	the	DET
crl-15984	102	9	goal	goal	NOUN
crl-15984	102	10	of	of	ADP
crl-15984	102	11	the	the	DET
crl-15984	102	12	second	second	ADJ
crl-15984	102	13	part	part	NOUN
crl-15984	102	14	of	of	ADP
crl-15984	102	15	the	the	DET
crl-15984	102	16	study	study	NOUN
crl-15984	102	17	,	,	PUNCT
crl-15984	102	18	each	each	DET
crl-15984	102	19	transcript	transcript	NOUN
crl-15984	102	20	was	be	AUX
crl-15984	102	21	also	also	ADV
crl-15984	102	22	coded	code	VERB
crl-15984	102	23	with	with	ADP
crl-15984	102	24	a	a	DET
crl-15984	102	25	“	"	PUNCT
crl-15984	102	26	yes	yes	INTJ
crl-15984	102	27	”	"	PUNCT
crl-15984	102	28	or	or	CCONJ
crl-15984	102	29	“	"	PUNCT
crl-15984	102	30	no	no	DET
crl-15984	102	31	”	"	PUNCT
crl-15984	102	32	designation	designation	NOUN
crl-15984	102	33	as	as	ADP
crl-15984	102	34	to	to	ADP
crl-15984	102	35	whether	whether	SCONJ
crl-15984	102	36	the	the	DET
crl-15984	102	37	user	user	NOUN
crl-15984	102	38	received	receive	VERB
crl-15984	102	39	an	an	DET
crl-15984	102	40	answer	answer	NOUN
crl-15984	102	41	from	from	ADP
crl-15984	102	42	the	the	DET
crl-15984	102	43	staff	staff	NOUN
crl-15984	102	44	member	member	NOUN
crl-15984	102	45	in	in	ADP
crl-15984	102	46	“	"	PUNCT
crl-15984	102	47	real	real	ADJ
crl-15984	102	48	time	time	NOUN
crl-15984	102	49	.	.	PUNCT
crl-15984	102	50	”	"	PUNCT
crl-15984	103	1	if	if	SCONJ
crl-15984	103	2	the	the	DET
crl-15984	103	3	transcript	transcript	NOUN
crl-15984	103	4	was	be	AUX
crl-15984	103	5	coded	code	VERB
crl-15984	103	6	“	"	PUNCT
crl-15984	103	7	no	no	INTJ
crl-15984	103	8	,	,	PUNCT
crl-15984	103	9	”	"	PUNCT
crl-15984	103	10	the	the	DET
crl-15984	103	11	data	datum	NOUN
crl-15984	103	12	were	be	AUX
crl-15984	103	13	further	far	ADV
crl-15984	103	14	analyzed	analyze	VERB
crl-15984	103	15	to	to	PART
crl-15984	103	16	determine	determine	VERB
crl-15984	103	17	why	why	SCONJ
crl-15984	103	18	the	the	DET
crl-15984	103	19	user	user	NOUN
crl-15984	103	20	did	do	AUX
crl-15984	103	21	not	not	PART
crl-15984	103	22	receive	receive	VERB
crl-15984	103	23	a	a	DET
crl-15984	103	24	real	real	ADJ
crl-15984	103	25	-	-	PUNCT
crl-15984	103	26	time	time	NOUN
crl-15984	103	27	response	response	NOUN
crl-15984	103	28	.	.	PUNCT
crl-15984	104	1	these	these	DET
crl-15984	104	2	reasons	reason	NOUN
crl-15984	104	3	were	be	AUX
crl-15984	104	4	grouped	group	VERB
crl-15984	104	5	into	into	ADP
crl-15984	104	6	five	five	NUM
crl-15984	104	7	categories	category	NOUN
crl-15984	104	8	:	:	PUNCT
crl-15984	104	9	reasons	reason	NOUN
crl-15984	104	10	users	user	NOUN
crl-15984	104	11	’	'	PUNCT
crl-15984	104	12	questions	question	NOUN
crl-15984	104	13	were	be	AUX
crl-15984	104	14	not	not	PART
crl-15984	104	15	answered	answer	VERB
crl-15984	104	16	in	in	ADP
crl-15984	104	17	“	"	PUNCT
crl-15984	104	18	real	real	ADJ
crl-15984	104	19	time	time	NOUN
crl-15984	104	20	”	"	PUNCT
crl-15984	104	21	reason	reason	NOUN
crl-15984	104	22	1	1	NUM
crl-15984	104	23	:	:	PUNCT
crl-15984	104	24	technical	technical	ADJ
crl-15984	104	25	difficulties	difficulty	NOUN
crl-15984	104	26	(	(	PUNCT
crl-15984	104	27	for	for	ADP
crl-15984	104	28	instance	instance	NOUN
crl-15984	104	29	:	:	PUNCT
crl-15984	104	30	system	system	NOUN
crl-15984	104	31	disconnection	disconnection	NOUN
crl-15984	104	32	;	;	PUNCT
crl-15984	104	33	so	so	ADV
crl-15984	104	34	ware	ware	AUX
crl-15984	104	35	not	not	PART
crl-15984	104	36	responding	respond	VERB
crl-15984	104	37	)	)	PUNCT
crl-15984	104	38	reason	reason	NOUN
crl-15984	104	39	2	2	NUM
crl-15984	104	40	:	:	PUNCT
crl-15984	104	41	information	information	NOUN
crl-15984	104	42	is	be	AUX
crl-15984	104	43	not	not	PART
crl-15984	104	44	available	available	ADJ
crl-15984	104	45	to	to	ADP
crl-15984	104	46	staff	staff	NOUN
crl-15984	104	47	member	member	NOUN
crl-15984	104	48	at	at	ADP
crl-15984	104	49	time	time	NOUN
crl-15984	104	50	of	of	ADP
crl-15984	104	51	transaction	transaction	NOUN
crl-15984	104	52	(	(	PUNCT
crl-15984	104	53	examples	example	NOUN
crl-15984	104	54	:	:	PUNCT
crl-15984	104	55	database	database	NOUN
crl-15984	104	56	not	not	PART
crl-15984	104	57	available	available	ADJ
crl-15984	104	58	;	;	PUNCT
crl-15984	104	59	academic	academic	ADJ
crl-15984	104	60	department	department	NOUN
crl-15984	104	61	where	where	SCONJ
crl-15984	104	62	information	information	NOUN
crl-15984	104	63	housed	house	VERB
crl-15984	104	64	is	be	AUX
crl-15984	104	65	closed	closed	ADJ
crl-15984	104	66	)	)	PUNCT
crl-15984	104	67	reason	reason	NOUN
crl-15984	104	68	3	3	NUM
crl-15984	104	69	:	:	PUNCT
crl-15984	104	70	user	user	NOUN
crl-15984	104	71	’s	’s	PART
crl-15984	104	72	question	question	NOUN
crl-15984	104	73	requires	require	VERB
crl-15984	104	74	in	in	ADP
crl-15984	104	75	-	-	PUNCT
crl-15984	104	76	depth	depth	NOUN
crl-15984	104	77	reference	reference	NOUN
crl-15984	104	78	interview	interview	NOUN
crl-15984	104	79	/	/	SYM
crl-15984	104	80	search	search	NOUN
crl-15984	104	81	or	or	CCONJ
crl-15984	104	82	a	a	DET
crl-15984	104	83	subject	subject	ADJ
crl-15984	104	84	specialist	specialist	NOUN
crl-15984	104	85	(	(	PUNCT
crl-15984	104	86	example	example	NOUN
crl-15984	104	87	question	question	NOUN
crl-15984	104	88	:	:	PUNCT
crl-15984	104	89	can	can	AUX
crl-15984	104	90	you	you	PRON
crl-15984	104	91	help	help	VERB
crl-15984	104	92	me	i	PRON
crl-15984	104	93	write	write	VERB
crl-15984	104	94	a	a	DET
crl-15984	104	95	business	business	NOUN
crl-15984	104	96	proposal	proposal	NOUN
crl-15984	104	97	?	?	PUNCT
crl-15984	104	98	)	)	PUNCT
crl-15984	104	99	reason	reason	NOUN
crl-15984	104	100	4	4	NUM
crl-15984	104	101	:	:	PUNCT
crl-15984	104	102	staff	staff	NOUN
crl-15984	104	103	member	member	NOUN
crl-15984	104	104	does	do	AUX
crl-15984	104	105	not	not	PART
crl-15984	104	106	know	know	VERB
crl-15984	104	107	the	the	DET
crl-15984	104	108	answer	answer	NOUN
crl-15984	104	109	and	and	CCONJ
crl-15984	104	110	must	must	AUX
crl-15984	104	111	forward	forward	VERB
crl-15984	104	112	it	it	PRON
crl-15984	104	113	to	to	ADP
crl-15984	104	114	another	another	DET
crl-15984	104	115	institution	institution	NOUN
crl-15984	104	116	,	,	PUNCT
crl-15984	104	117	department	department	NOUN
crl-15984	104	118	,	,	PUNCT
crl-15984	104	119	or	or	CCONJ
crl-15984	104	120	staff	staff	NOUN
crl-15984	104	121	member	member	NOUN
crl-15984	104	122	(	(	PUNCT
crl-15984	104	123	for	for	ADP
crl-15984	104	124	example	example	NOUN
crl-15984	104	125	:	:	PUNCT
crl-15984	104	126	do	do	AUX
crl-15984	104	127	you	you	PRON
crl-15984	104	128	know	know	VERB
crl-15984	104	129	what	what	PRON
crl-15984	104	130	poem	poem	NOUN
crl-15984	104	131	contains	contain	VERB
crl-15984	104	132	the	the	DET
crl-15984	104	133	line	line	NOUN
crl-15984	104	134	,	,	PUNCT
crl-15984	104	135	“	"	PUNCT
crl-15984	104	136	by	by	ADP
crl-15984	104	137	the	the	DET
crl-15984	104	138	dawn	dawn	NOUN
crl-15984	104	139	’s	’s	PART
crl-15984	104	140	early	early	ADJ
crl-15984	104	141	light	light	NOUN
crl-15984	104	142	”	"	PUNCT
crl-15984	104	143	?	?	PUNCT
crl-15984	104	144	)	)	PUNCT
crl-15984	104	145	reason	reason	NOUN
crl-15984	104	146	5	5	NUM
crl-15984	104	147	:	:	PUNCT
crl-15984	104	148	staff	staff	NOUN
crl-15984	104	149	member	member	NOUN
crl-15984	104	150	does	do	AUX
crl-15984	104	151	not	not	PART
crl-15984	104	152	have	have	VERB
crl-15984	104	153	time	time	NOUN
crl-15984	104	154	to	to	PART
crl-15984	104	155	answer	answer	VERB
crl-15984	104	156	the	the	DET
crl-15984	104	157	question	question	NOUN
crl-15984	104	158	.	.	PUNCT
crl-15984	105	1	comparative	comparative	ADJ
crl-15984	105	2	analyses	analysis	NOUN
crl-15984	105	3	were	be	AUX
crl-15984	105	4	also	also	ADV
crl-15984	105	5	conducted	conduct	VERB
crl-15984	105	6	to	to	PART
crl-15984	105	7	see	see	VERB
crl-15984	105	8	if	if	SCONJ
crl-15984	105	9	the	the	DET
crl-15984	105	10	number	number	NOUN
crl-15984	105	11	of	of	ADP
crl-15984	105	12	questions	question	NOUN
crl-15984	105	13	being	be	AUX
crl-15984	105	14	answered	answer	VERB
crl-15984	105	15	in	in	ADP
crl-15984	105	16	“	"	PUNCT
crl-15984	105	17	real	real	ADJ
crl-15984	105	18	time	time	NOUN
crl-15984	105	19	”	"	PUNCT
crl-15984	105	20	was	be	AUX
crl-15984	105	21	the	the	DET
crl-15984	105	22	same	same	ADJ
crl-15984	105	23	or	or	CCONJ
crl-15984	105	24	different	different	ADJ
crl-15984	105	25	between	between	ADP
crl-15984	105	26	uofa	uofa	NOUN
crl-15984	105	27	and	and	CCONJ
crl-15984	105	28	non	non	ADJ
crl-15984	105	29	-	-	ADJ
crl-15984	105	30	uofa	uofa	ADJ
crl-15984	105	31	chat	chat	PROPN
crl-15984	105	32	reference	reference	NOUN
crl-15984	105	33	staff	staff	NOUN
crl-15984	105	34	transcripts	transcript	NOUN
crl-15984	105	35	.	.	PUNCT
crl-15984	106	1	further	further	ADJ
crl-15984	106	2	analysis	analysis	NOUN
crl-15984	106	3	was	be	AUX
crl-15984	106	4	also	also	ADV
crl-15984	106	5	conducted	conduct	VERB
crl-15984	106	6	to	to	PART
crl-15984	106	7	compare	compare	VERB
crl-15984	106	8	the	the	DET
crl-15984	106	9	reasons	reason	NOUN
crl-15984	106	10	why	why	SCONJ
crl-15984	106	11	questions	question	NOUN
crl-15984	106	12	were	be	AUX
crl-15984	106	13	not	not	PART
crl-15984	106	14	answered	answer	VERB
crl-15984	106	15	in	in	ADP
crl-15984	106	16	“	"	PUNCT
crl-15984	106	17	real	real	ADJ
crl-15984	106	18	time	time	NOUN
crl-15984	106	19	,	,	PUNCT
crl-15984	106	20	”	"	PUNCT
crl-15984	106	21	to	to	PART
crl-15984	106	22	compare	compare	VERB
crl-15984	106	23	across	across	ADP
crl-15984	106	24	uofa	uofa	NOUN
crl-15984	106	25	and	and	CCONJ
crl-15984	106	26	non	non	ADJ
crl-15984	106	27	-	-	ADJ
crl-15984	106	28	uofa	uofa	ADJ
crl-15984	106	29	chat	chat	PROPN
crl-15984	106	30	reference	reference	NOUN
crl-15984	106	31	staff	staff	NOUN
crl-15984	106	32	.	.	PUNCT
crl-15984	107	1	findings	finding	NOUN
crl-15984	107	2	and	and	CCONJ
crl-15984	107	3	discussion	discussion	NOUN
crl-15984	107	4	research	research	NOUN
crl-15984	107	5	question	question	NOUN
crl-15984	107	6	,	,	PUNCT
crl-15984	107	7	part	part	NOUN
crl-15984	107	8	one	one	NUM
crl-15984	107	9	:	:	PUNCT
crl-15984	107	10	do	do	VERB
crl-15984	107	11	uofa	uofa	NOUN
crl-15984	107	12	and	and	CCONJ
crl-15984	107	13	non	non	ADJ
crl-15984	107	14	-	-	ADJ
crl-15984	107	15	uofa	uofa	ADJ
crl-15984	107	16	chat	chat	PROPN
crl-15984	107	17	reference	reference	NOUN
crl-15984	107	18	staff	staff	NOUN
crl-15984	107	19	answer	answer	NOUN
crl-15984	107	20	uofa	uofa	PROPN
crl-15984	107	21	patrons	patron	NOUN
crl-15984	107	22	’	'	PUNCT
crl-15984	107	23	questions	question	NOUN
crl-15984	107	24	using	use	VERB
crl-15984	107	25	processes	process	NOUN
crl-15984	107	26	and	and	CCONJ
crl-15984	107	27	measures	measure	NOUN
crl-15984	107	28	of	of	ADP
crl-15984	107	29	quality	quality	NOUN
crl-15984	107	30	similar	similar	ADJ
crl-15984	107	31	to	to	ADP
crl-15984	107	32	those	those	PRON
crl-15984	107	33	set	set	VERB
crl-15984	107	34	by	by	ADP
crl-15984	107	35	uofa	uofa	NOUN
crl-15984	107	36	reference	reference	NOUN
crl-15984	107	37	management	management	NOUN
crl-15984	107	38	?	?	PUNCT
crl-15984	108	1	when	when	SCONJ
crl-15984	108	2	the	the	DET
crl-15984	108	3	data	datum	NOUN
crl-15984	108	4	presented	present	VERB
crl-15984	108	5	in	in	ADP
crl-15984	108	6	table	table	NOUN
crl-15984	108	7	2	2	NUM
crl-15984	108	8	are	be	AUX
crl-15984	108	9	examined	examine	VERB
crl-15984	108	10	,	,	PUNCT
crl-15984	108	11	it	it	PRON
crl-15984	108	12	can	can	AUX
crl-15984	108	13	be	be	AUX
crl-15984	108	14	seen	see	VERB
crl-15984	108	15	that	that	SCONJ
crl-15984	108	16	uofa	uofa	PROPN
crl-15984	108	17	staff	staff	NOUN
crl-15984	108	18	met	meet	VERB
crl-15984	108	19	the	the	DET
crl-15984	108	20	standards	standard	NOUN
crl-15984	108	21	94	94	NUM
crl-15984	108	22	percent	percent	NOUN
crl-15984	108	23	of	of	ADP
crl-15984	108	24	the	the	DET
crl-15984	108	25	time	time	NOUN
crl-15984	108	26	for	for	ADP
crl-15984	108	27	all	all	DET
crl-15984	108	28	question	question	NOUN
crl-15984	108	29	categories	category	NOUN
crl-15984	108	30	combined	combine	VERB
crl-15984	108	31	.	.	PUNCT
crl-15984	109	1	this	this	DET
crl-15984	109	2	high	high	ADJ
crl-15984	109	3	percentage	percentage	NOUN
crl-15984	109	4	suggests	suggest	VERB
crl-15984	109	5	that	that	SCONJ
crl-15984	109	6	uofa	uofa	NOUN
crl-15984	109	7	staff	staff	NOUN
crl-15984	109	8	are	be	AUX
crl-15984	109	9	meeting	meet	VERB
crl-15984	109	10	the	the	DET
crl-15984	109	11	standards	standard	NOUN
crl-15984	109	12	set	set	VERB
crl-15984	109	13	by	by	ADP
crl-15984	109	14	their	their	PRON
crl-15984	109	15	managers	manager	NOUN
crl-15984	109	16	.	.	PUNCT
crl-15984	110	1	non	non	ADJ
crl-15984	110	2	-	-	ADJ
crl-15984	110	3	uofa	uofa	ADJ
crl-15984	110	4	staff	staff	NOUN
crl-15984	110	5	met	meet	VERB
crl-15984	110	6	these	these	DET
crl-15984	110	7	same	same	ADJ
crl-15984	110	8	standards	standard	NOUN
crl-15984	110	9	only	only	ADV
crl-15984	110	10	82	82	NUM
crl-15984	110	11	percent	percent	NOUN
crl-15984	110	12	of	of	ADP
crl-15984	110	13	the	the	DET
crl-15984	110	14	time	time	NOUN
crl-15984	110	15	,	,	PUNCT
crl-15984	110	16	measuring	measure	VERB
crl-15984	110	17	quality	quality	NOUN
crl-15984	110	18	in	in	ADP
crl-15984	110	19	chat	chat	NOUN
crl-15984	110	20	reference	reference	NOUN
crl-15984	110	21	consortia	consortia	NOUN
crl-15984	110	22	77	77	NUM
crl-15984	110	23	table	table	NOUN
crl-15984	110	24	2	2	NUM
crl-15984	110	25	total	total	NOUN
crl-15984	110	26	%	%	NOUN
crl-15984	110	27	of	of	ADP
crl-15984	110	28	transcripts	transcript	NOUN
crl-15984	110	29	by	by	ADP
crl-15984	110	30	question	question	NOUN
crl-15984	110	31	category	category	NOUN
crl-15984	110	32	that	that	PRON
crl-15984	110	33	met	meet	VERB
crl-15984	110	34	the	the	DET
crl-15984	110	35	standards	standard	NOUN
crl-15984	110	36	library	library	PROPN
crl-15984	110	37	user	user	NOUN
crl-15984	110	38	information	information	NOUN
crl-15984	110	39	request	request	NOUN
crl-15984	110	40	for	for	ADP
crl-15984	110	41	instruction	instruction	NOUN
crl-15984	110	42	academic	academic	ADJ
crl-15984	110	43	information	information	NOUN
crl-15984	110	44	misc	misc	PROPN
crl-15984	110	45	.	.	PUNCT
crl-15984	111	1	non	non	ADJ
crl-15984	111	2	-	-	ADJ
crl-15984	111	3	library	library	ADJ
crl-15984	111	4	all	all	DET
crl-15984	111	5	categories	category	NOUN
crl-15984	111	6	combined	combine	VERB
crl-15984	111	7	u	u	NOUN
crl-15984	111	8	of	of	ADP
crl-15984	111	9	a	a	DET
crl-15984	111	10	97	97	NUM
crl-15984	111	11	%	%	NOUN
crl-15984	111	12	(	(	PUNCT
crl-15984	111	13	68	68	NUM
crl-15984	111	14	of	of	ADP
crl-15984	111	15	70	70	NUM
crl-15984	111	16	)	)	PUNCT
crl-15984	111	17	97	97	NUM
crl-15984	111	18	%	%	NOUN
crl-15984	111	19	(	(	PUNCT
crl-15984	111	20	68	68	NUM
crl-15984	111	21	of	of	ADP
crl-15984	111	22	70	70	NUM
crl-15984	111	23	)	)	PUNCT
crl-15984	111	24	90	90	NUM
crl-15984	111	25	%	%	NOUN
crl-15984	111	26	(	(	PUNCT
crl-15984	111	27	63	63	NUM
crl-15984	111	28	of	of	ADP
crl-15984	111	29	70	70	NUM
crl-15984	111	30	)	)	PUNCT
crl-15984	111	31	93	93	NUM
crl-15984	111	32	%	%	NOUN
crl-15984	111	33	(	(	PUNCT
crl-15984	111	34	39	39	NUM
crl-15984	111	35	of	of	ADP
crl-15984	111	36	42	42	NUM
crl-15984	111	37	)	)	PUNCT
crl-15984	111	38	94	94	NUM
crl-15984	111	39	%	%	NOUN
crl-15984	111	40	(	(	PUNCT
crl-15984	111	41	238	238	NUM
crl-15984	111	42	of	of	ADP
crl-15984	111	43	252	252	NUM
crl-15984	111	44	)	)	PUNCT
crl-15984	111	45	non	non	NOUN
crl-15984	111	46	-	-	NOUN
crl-15984	111	47	u	u	NOUN
crl-15984	111	48	of	of	ADP
crl-15984	111	49	a	a	DET
crl-15984	111	50	76	76	NUM
crl-15984	111	51	%	%	NOUN
crl-15984	111	52	(	(	PUNCT
crl-15984	111	53	53	53	NUM
crl-15984	111	54	of	of	ADP
crl-15984	111	55	70	70	NUM
crl-15984	111	56	)	)	PUNCT
crl-15984	111	57	84	84	NUM
crl-15984	111	58	%	%	NOUN
crl-15984	111	59	(	(	PUNCT
crl-15984	111	60	56	56	NUM
crl-15984	111	61	of	of	ADP
crl-15984	111	62	67	67	NUM
crl-15984	111	63	)	)	PUNCT
crl-15984	111	64	87	87	NUM
crl-15984	111	65	%	%	NOUN
crl-15984	111	66	(	(	PUNCT
crl-15984	111	67	61	61	NUM
crl-15984	111	68	of	of	ADP
crl-15984	111	69	70	70	NUM
crl-15984	111	70	)	)	PUNCT
crl-15984	111	71	83	83	NUM
crl-15984	111	72	%	%	NOUN
crl-15984	111	73	(	(	PUNCT
crl-15984	111	74	15	15	NUM
crl-15984	111	75	of	of	ADP
crl-15984	111	76	18	18	NUM
crl-15984	111	77	)	)	PUNCT
crl-15984	111	78	82	82	NUM
crl-15984	111	79	%	%	NOUN
crl-15984	111	80	(	(	PUNCT
crl-15984	111	81	185	185	NUM
crl-15984	111	82	of	of	ADP
crl-15984	111	83	225	225	NUM
crl-15984	111	84	)	)	PUNCT
crl-15984	111	85	for	for	ADP
crl-15984	111	86	all	all	DET
crl-15984	111	87	categories	category	NOUN
crl-15984	111	88	combined	combine	VERB
crl-15984	111	89	.	.	PUNCT
crl-15984	112	1	differences	difference	NOUN
crl-15984	112	2	between	between	ADP
crl-15984	112	3	these	these	DET
crl-15984	112	4	groups	group	NOUN
crl-15984	112	5	are	be	AUX
crl-15984	112	6	most	most	ADV
crl-15984	112	7	significant	significant	ADJ
crl-15984	112	8	when	when	SCONJ
crl-15984	112	9	each	each	DET
crl-15984	112	10	question	question	NOUN
crl-15984	112	11	category	category	NOUN
crl-15984	112	12	is	be	AUX
crl-15984	112	13	examined	examine	VERB
crl-15984	112	14	separately	separately	ADV
crl-15984	112	15	.	.	PUNCT
crl-15984	113	1	the	the	DET
crl-15984	113	2	first	first	ADJ
crl-15984	113	3	question	question	NOUN
crl-15984	113	4	category	category	NOUN
crl-15984	113	5	,	,	PUNCT
crl-15984	113	6	“	"	PUNCT
crl-15984	113	7	library	library	NOUN
crl-15984	113	8	user	user	NOUN
crl-15984	113	9	information	information	NOUN
crl-15984	113	10	,	,	PUNCT
crl-15984	113	11	”	"	PUNCT
crl-15984	113	12	requires	require	VERB
crl-15984	113	13	knowledge	knowledge	NOUN
crl-15984	113	14	of	of	ADP
crl-15984	113	15	,	,	PUNCT
crl-15984	113	16	or	or	CCONJ
crl-15984	113	17	access	access	NOUN
crl-15984	113	18	to	to	ADP
crl-15984	113	19	,	,	PUNCT
crl-15984	113	20	information	information	NOUN
crl-15984	113	21	about	about	ADP
crl-15984	113	22	library	library	NOUN
crl-15984	113	23	procedures	procedure	NOUN
crl-15984	113	24	,	,	PUNCT
crl-15984	113	25	policies	policy	NOUN
crl-15984	113	26	,	,	PUNCT
crl-15984	113	27	standards	standard	NOUN
crl-15984	113	28	,	,	PUNCT
crl-15984	113	29	and	and	CCONJ
crl-15984	113	30	records	record	NOUN
crl-15984	113	31	.	.	PUNCT
crl-15984	114	1	uofa	uofa	NOUN
crl-15984	114	2	staff	staff	NOUN
crl-15984	114	3	met	meet	VERB
crl-15984	114	4	the	the	DET
crl-15984	114	5	standards	standard	NOUN
crl-15984	114	6	for	for	ADP
crl-15984	114	7	answering	answer	VERB
crl-15984	114	8	this	this	DET
crl-15984	114	9	type	type	NOUN
crl-15984	114	10	of	of	ADP
crl-15984	114	11	question	question	NOUN
crl-15984	114	12	97	97	NUM
crl-15984	114	13	percent	percent	NOUN
crl-15984	114	14	of	of	ADP
crl-15984	114	15	the	the	DET
crl-15984	114	16	time	time	NOUN
crl-15984	114	17	,	,	PUNCT
crl-15984	114	18	while	while	SCONJ
crl-15984	114	19	non	non	ADJ
crl-15984	114	20	-	-	ADJ
crl-15984	114	21	uofa	uofa	ADJ
crl-15984	114	22	staff	staff	NOUN
crl-15984	114	23	met	meet	VERB
crl-15984	114	24	the	the	DET
crl-15984	114	25	standards	standard	NOUN
crl-15984	114	26	only	only	ADV
crl-15984	114	27	76	76	NUM
crl-15984	114	28	percent	percent	NOUN
crl-15984	114	29	of	of	ADP
crl-15984	114	30	the	the	DET
crl-15984	114	31	time	time	NOUN
crl-15984	114	32	.	.	PUNCT
crl-15984	115	1	interestingly	interestingly	ADV
crl-15984	115	2	,	,	PUNCT
crl-15984	115	3	much	much	ADJ
crl-15984	115	4	of	of	ADP
crl-15984	115	5	the	the	DET
crl-15984	115	6	information	information	NOUN
crl-15984	115	7	that	that	PRON
crl-15984	115	8	was	be	AUX
crl-15984	115	9	not	not	PART
crl-15984	115	10	provided	provide	VERB
crl-15984	115	11	to	to	ADP
crl-15984	115	12	patrons	patron	NOUN
crl-15984	115	13	by	by	ADP
crl-15984	115	14	non	non	ADJ
crl-15984	115	15	-	-	ADJ
crl-15984	115	16	uofa	uofa	ADJ
crl-15984	115	17	staff	staff	NOUN
crl-15984	115	18	was	be	AUX
crl-15984	115	19	,	,	PUNCT
crl-15984	115	20	indeed	indeed	ADV
crl-15984	115	21	,	,	PUNCT
crl-15984	115	22	available	available	ADJ
crl-15984	115	23	online	online	ADV
crl-15984	115	24	;	;	PUNCT
crl-15984	115	25	either	either	CCONJ
crl-15984	115	26	this	this	DET
crl-15984	115	27	information	information	NOUN
crl-15984	115	28	was	be	AUX
crl-15984	115	29	not	not	PART
crl-15984	115	30	found	find	VERB
crl-15984	115	31	by	by	ADP
crl-15984	115	32	the	the	DET
crl-15984	115	33	staff	staff	NOUN
crl-15984	115	34	member	member	NOUN
crl-15984	115	35	or	or	CCONJ
crl-15984	115	36	was	be	AUX
crl-15984	115	37	not	not	PART
crl-15984	115	38	used	use	VERB
crl-15984	115	39	during	during	ADP
crl-15984	115	40	the	the	DET
crl-15984	115	41	reference	reference	NOUN
crl-15984	115	42	transaction	transaction	NOUN
crl-15984	115	43	.	.	PUNCT
crl-15984	116	1	the	the	DET
crl-15984	116	2	uofa	uofa	PROPN
crl-15984	116	3	libraries	library	NOUN
crl-15984	116	4	provided	provide	VERB
crl-15984	116	5	an	an	DET
crl-15984	116	6	“	"	PUNCT
crl-15984	116	7	information	information	NOUN
crl-15984	116	8	page	page	NOUN
crl-15984	116	9	”	"	PUNCT
crl-15984	116	10	to	to	ADP
crl-15984	116	11	24/7	24/7	PROPN
crl-15984	116	12	of	of	ADP
crl-15984	116	13	policies	policy	NOUN
crl-15984	116	14	,	,	PUNCT
crl-15984	116	15	scripts	script	NOUN
crl-15984	116	16	,	,	PUNCT
crl-15984	116	17	and	and	CCONJ
crl-15984	116	18	“	"	PUNCT
crl-15984	116	19	best	good	ADJ
crl-15984	116	20	practices	practice	NOUN
crl-15984	116	21	”	"	PUNCT
crl-15984	116	22	to	to	PART
crl-15984	116	23	support	support	VERB
crl-15984	116	24	non	non	ADJ
crl-15984	116	25	-	-	ADJ
crl-15984	116	26	uofa	uofa	ADJ
crl-15984	116	27	staff	staff	NOUN
crl-15984	116	28	who	who	PRON
crl-15984	116	29	may	may	AUX
crl-15984	116	30	need	need	VERB
crl-15984	116	31	to	to	PART
crl-15984	116	32	respond	respond	VERB
crl-15984	116	33	to	to	ADP
crl-15984	116	34	administrative	administrative	ADJ
crl-15984	116	35	or	or	CCONJ
crl-15984	116	36	frequently	frequently	ADV
crl-15984	116	37	asked	ask	VERB
crl-15984	116	38	questions	question	NOUN
crl-15984	116	39	,	,	PUNCT
crl-15984	116	40	but	but	CCONJ
crl-15984	116	41	these	these	DET
crl-15984	116	42	questions	question	NOUN
crl-15984	116	43	were	be	AUX
crl-15984	116	44	still	still	ADV
crl-15984	116	45	not	not	PART
crl-15984	116	46	always	always	ADV
crl-15984	116	47	answered	answer	VERB
crl-15984	116	48	by	by	ADP
crl-15984	116	49	non	non	ADJ
crl-15984	116	50	-	-	ADJ
crl-15984	116	51	uofa	uofa	ADJ
crl-15984	116	52	staff	staff	NOUN
crl-15984	116	53	.	.	PUNCT
crl-15984	117	1	that	that	PRON
crl-15984	117	2	said	say	VERB
crl-15984	117	3	,	,	PUNCT
crl-15984	117	4	there	there	PRON
crl-15984	117	5	were	be	VERB
crl-15984	117	6	also	also	ADV
crl-15984	117	7	a	a	DET
crl-15984	117	8	number	number	NOUN
crl-15984	117	9	of	of	ADP
crl-15984	117	10	questions	question	NOUN
crl-15984	117	11	that	that	PRON
crl-15984	117	12	were	be	AUX
crl-15984	117	13	not	not	PART
crl-15984	117	14	addressed	address	VERB
crl-15984	117	15	on	on	ADP
crl-15984	117	16	the	the	DET
crl-15984	117	17	“	"	PUNCT
crl-15984	117	18	information	information	NOUN
crl-15984	117	19	page	page	NOUN
crl-15984	117	20	”	"	PUNCT
crl-15984	117	21	(	(	PUNCT
crl-15984	117	22	such	such	ADJ
crl-15984	117	23	as	as	ADP
crl-15984	117	24	“	"	PUNCT
crl-15984	117	25	where	where	SCONJ
crl-15984	117	26	can	can	AUX
crl-15984	117	27	i	i	PRON
crl-15984	117	28	watch	watch	VERB
crl-15984	117	29	a	a	DET
crl-15984	117	30	video	video	NOUN
crl-15984	117	31	in	in	ADP
crl-15984	117	32	the	the	DET
crl-15984	117	33	library	library	NOUN
crl-15984	117	34	?	?	PUNCT
crl-15984	117	35	”	"	PUNCT
crl-15984	117	36	)	)	PUNCT
crl-15984	117	37	.	.	PUNCT
crl-15984	118	1	although	although	SCONJ
crl-15984	118	2	this	this	DET
crl-15984	118	3	information	information	NOUN
crl-15984	118	4	is	be	AUX
crl-15984	118	5	available	available	ADJ
crl-15984	118	6	online	online	ADV
crl-15984	118	7	at	at	ADP
crl-15984	118	8	the	the	DET
crl-15984	118	9	uofa	uofa	PROPN
crl-15984	118	10	libraries	library	NOUN
crl-15984	118	11	web	web	NOUN
crl-15984	118	12	site	site	NOUN
crl-15984	118	13	,	,	PUNCT
crl-15984	118	14	it	it	PRON
crl-15984	118	15	may	may	AUX
crl-15984	118	16	be	be	AUX
crl-15984	118	17	more	more	ADV
crl-15984	118	18	difficult	difficult	ADJ
crl-15984	118	19	to	to	PART
crl-15984	118	20	find	find	VERB
crl-15984	118	21	,	,	PUNCT
crl-15984	118	22	even	even	ADV
crl-15984	118	23	for	for	ADP
crl-15984	118	24	someone	someone	PRON
crl-15984	118	25	familiar	familiar	ADJ
crl-15984	118	26	with	with	ADP
crl-15984	118	27	the	the	DET
crl-15984	118	28	site	site	NOUN
crl-15984	118	29	.	.	PUNCT
crl-15984	119	1	also	also	ADV
crl-15984	119	2	,	,	PUNCT
crl-15984	119	3	some	some	PRON
crl-15984	119	4	of	of	ADP
crl-15984	119	5	the	the	DET
crl-15984	119	6	information	information	NOUN
crl-15984	119	7	required	require	VERB
crl-15984	119	8	to	to	PART
crl-15984	119	9	answer	answer	VERB
crl-15984	119	10	these	these	DET
crl-15984	119	11	types	type	NOUN
crl-15984	119	12	of	of	ADP
crl-15984	119	13	questions	question	NOUN
crl-15984	119	14	was	be	AUX
crl-15984	119	15	not	not	PART
crl-15984	119	16	available	available	ADJ
crl-15984	119	17	to	to	ADP
crl-15984	119	18	the	the	DET
crl-15984	119	19	non	non	ADJ
crl-15984	119	20	-	-	ADJ
crl-15984	119	21	uofa	uofa	ADJ
crl-15984	119	22	staff	staff	NOUN
crl-15984	119	23	member	member	NOUN
crl-15984	119	24	.	.	PUNCT
crl-15984	120	1	for	for	ADP
crl-15984	120	2	example	example	NOUN
crl-15984	120	3	,	,	PUNCT
crl-15984	120	4	one	one	NUM
crl-15984	120	5	of	of	ADP
crl-15984	120	6	the	the	DET
crl-15984	120	7	students	student	NOUN
crl-15984	120	8	’	'	PUNCT
crl-15984	120	9	most	most	ADV
crl-15984	120	10	commonly	commonly	ADV
crl-15984	120	11	asked	ask	VERB
crl-15984	120	12	questions	question	NOUN
crl-15984	120	13	in	in	ADP
crl-15984	120	14	this	this	DET
crl-15984	120	15	category	category	NOUN
crl-15984	120	16	was	be	AUX
crl-15984	120	17	“	"	PUNCT
crl-15984	120	18	what	what	PRON
crl-15984	120	19	’s	’	VERB
crl-15984	120	20	my	my	PRON
crl-15984	120	21	pin	pin	NOUN
crl-15984	120	22	number	number	NOUN
crl-15984	120	23	?	?	PUNCT
crl-15984	120	24	”	"	PUNCT
crl-15984	121	1	this	this	DET
crl-15984	121	2	information	information	NOUN
crl-15984	121	3	is	be	AUX
crl-15984	121	4	not	not	PART
crl-15984	121	5	available	available	ADJ
crl-15984	121	6	online	online	ADV
crl-15984	121	7	;	;	PUNCT
crl-15984	121	8	however	however	ADV
crl-15984	121	9	,	,	PUNCT
crl-15984	121	10	some	some	DET
crl-15984	121	11	uofa	uofa	NOUN
crl-15984	121	12	staff	staff	NOUN
crl-15984	121	13	can	can	AUX
crl-15984	121	14	access	access	VERB
crl-15984	121	15	student	student	NOUN
crl-15984	121	16	records	record	NOUN
crl-15984	121	17	or	or	CCONJ
crl-15984	121	18	can	can	AUX
crl-15984	121	19	phone	phone	VERB
crl-15984	121	20	other	other	ADJ
crl-15984	121	21	individuals	individual	NOUN
crl-15984	121	22	who	who	PRON
crl-15984	121	23	can	can	AUX
crl-15984	121	24	access	access	VERB
crl-15984	121	25	student	student	NOUN
crl-15984	121	26	records	record	NOUN
crl-15984	121	27	.	.	PUNCT
crl-15984	122	1	as	as	SCONJ
crl-15984	122	2	uofa	uofa	PROPN
crl-15984	122	3	staff	staff	PROPN
crl-15984	122	4	typically	typically	ADV
crl-15984	122	5	serve	serve	VERB
crl-15984	122	6	on	on	ADP
crl-15984	122	7	chat	chat	PROPN
crl-15984	122	8	reference	reference	NOUN
crl-15984	122	9	during	during	ADP
crl-15984	122	10	regular	regular	ADJ
crl-15984	122	11	campus	campus	NOUN
crl-15984	122	12	business	business	NOUN
crl-15984	122	13	hours	hour	NOUN
crl-15984	122	14	,	,	PUNCT
crl-15984	122	15	finding	find	VERB
crl-15984	122	16	this	this	DET
crl-15984	122	17	information	information	NOUN
crl-15984	122	18	would	would	AUX
crl-15984	122	19	be	be	AUX
crl-15984	122	20	relatively	relatively	ADV
crl-15984	122	21	easy	easy	ADJ
crl-15984	122	22	.	.	PUNCT
crl-15984	123	1	during	during	ADP
crl-15984	123	2	evening	evening	NOUN
crl-15984	123	3	and	and	CCONJ
crl-15984	123	4	weekend	weekend	NOUN
crl-15984	123	5	hours	hour	NOUN
crl-15984	123	6	(	(	PUNCT
crl-15984	123	7	which	which	PRON
crl-15984	123	8	is	be	AUX
crl-15984	123	9	when	when	SCONJ
crl-15984	123	10	uofa	uofa	PROPN
crl-15984	123	11	mlis	mli	VERB
crl-15984	123	12	students	student	NOUN
crl-15984	123	13	work	work	VERB
crl-15984	123	14	in	in	ADP
crl-15984	123	15	chat	chat	PROPN
crl-15984	123	16	reference	reference	NOUN
crl-15984	123	17	)	)	PUNCT
crl-15984	123	18	,	,	PUNCT
crl-15984	123	19	the	the	DET
crl-15984	123	20	circulation	circulation	NOUN
crl-15984	123	21	desks	desk	NOUN
crl-15984	123	22	are	be	AUX
crl-15984	123	23	open	open	ADJ
crl-15984	123	24	,	,	PUNCT
crl-15984	123	25	so	so	SCONJ
crl-15984	123	26	pin	pin	NOUN
crl-15984	123	27	numbers	number	NOUN
crl-15984	123	28	would	would	AUX
crl-15984	123	29	be	be	AUX
crl-15984	123	30	accessible	accessible	ADJ
crl-15984	123	31	.	.	PUNCT
crl-15984	124	1	however	however	ADV
crl-15984	124	2	,	,	PUNCT
crl-15984	124	3	non	non	ADJ
crl-15984	124	4	-	-	ADJ
crl-15984	124	5	uofa	uofa	ADJ
crl-15984	124	6	staff	staff	NOUN
crl-15984	124	7	o	o	X
crl-15984	124	8	en	en	ADP
crl-15984	124	9	answer	answer	NOUN
crl-15984	124	10	questions	question	NOUN
crl-15984	124	11	at	at	ADP
crl-15984	124	12	times	time	NOUN
crl-15984	124	13	when	when	SCONJ
crl-15984	124	14	they	they	PRON
crl-15984	124	15	can	can	AUX
crl-15984	124	16	not	not	PART
crl-15984	124	17	contact	contact	VERB
crl-15984	124	18	a	a	DET
crl-15984	124	19	uofa	uofa	PROPN
crl-15984	124	20	department	department	PROPN
crl-15984	124	21	to	to	PART
crl-15984	124	22	obtain	obtain	VERB
crl-15984	124	23	an	an	DET
crl-15984	124	24	answer	answer	NOUN
crl-15984	124	25	.	.	PUNCT
crl-15984	125	1	further	far	ADV
crl-15984	125	2	,	,	PUNCT
crl-15984	125	3	it	it	PRON
crl-15984	125	4	is	be	AUX
crl-15984	125	5	not	not	PART
crl-15984	125	6	common	common	ADJ
crl-15984	125	7	practice	practice	NOUN
crl-15984	125	8	for	for	ADP
crl-15984	125	9	a	a	DET
crl-15984	125	10	non	non	ADJ
crl-15984	125	11	-	-	ADJ
crl-15984	125	12	uofa	uofa	ADJ
crl-15984	125	13	staff	staff	NOUN
crl-15984	125	14	member	member	NOUN
crl-15984	125	15	to	to	PART
crl-15984	125	16	contact	contact	VERB
crl-15984	125	17	the	the	DET
crl-15984	125	18	uofa	uofa	NOUN
crl-15984	125	19	by	by	ADP
crl-15984	125	20	telephone	telephone	NOUN
crl-15984	125	21	to	to	PART
crl-15984	125	22	obtain	obtain	VERB
crl-15984	125	23	information	information	NOUN
crl-15984	125	24	,	,	PUNCT
crl-15984	125	25	even	even	ADV
crl-15984	125	26	during	during	ADP
crl-15984	125	27	normal	normal	ADJ
crl-15984	125	28	business	business	NOUN
crl-15984	125	29	hours	hour	NOUN
crl-15984	125	30	.	.	PUNCT
crl-15984	126	1	if	if	SCONJ
crl-15984	126	2	this	this	DET
crl-15984	126	3	type	type	NOUN
crl-15984	126	4	of	of	ADP
crl-15984	126	5	information	information	NOUN
crl-15984	126	6	can	can	AUX
crl-15984	126	7	not	not	PART
crl-15984	126	8	be	be	AUX
crl-15984	126	9	made	make	VERB
crl-15984	126	10	available	available	ADJ
crl-15984	126	11	to	to	ADP
crl-15984	126	12	all	all	DET
crl-15984	126	13	staff	staff	NOUN
crl-15984	126	14	,	,	PUNCT
crl-15984	126	15	at	at	ADP
crl-15984	126	16	all	all	DET
crl-15984	126	17	hours	hour	NOUN
crl-15984	126	18	,	,	PUNCT
crl-15984	126	19	it	it	PRON
crl-15984	126	20	will	will	AUX
crl-15984	126	21	not	not	PART
crl-15984	126	22	be	be	AUX
crl-15984	126	23	possible	possible	ADJ
crl-15984	126	24	for	for	SCONJ
crl-15984	126	25	all	all	DET
crl-15984	126	26	individuals	individual	NOUN
crl-15984	126	27	to	to	PART
crl-15984	126	28	accurately	accurately	ADV
crl-15984	126	29	respond	respond	VERB
crl-15984	126	30	to	to	ADP
crl-15984	126	31	the	the	DET
crl-15984	126	32	user	user	NOUN
crl-15984	126	33	’s	’s	PART
crl-15984	126	34	request	request	NOUN
crl-15984	126	35	.	.	PUNCT
crl-15984	127	1	for	for	ADP
crl-15984	127	2	the	the	DET
crl-15984	127	3	types	type	NOUN
crl-15984	127	4	of	of	ADP
crl-15984	127	5	questions	question	NOUN
crl-15984	127	6	that	that	PRON
crl-15984	127	7	can	can	AUX
crl-15984	127	8	be	be	AUX
crl-15984	127	9	answered	answer	VERB
crl-15984	127	10	by	by	ADP
crl-15984	127	11	non	non	ADJ
crl-15984	127	12	-	-	ADJ
crl-15984	127	13	uofa	uofa	ADJ
crl-15984	127	14	staff	staff	NOUN
crl-15984	127	15	,	,	PUNCT
crl-15984	127	16	it	it	PRON
crl-15984	127	17	is	be	AUX
crl-15984	127	18	essential	essential	ADJ
crl-15984	127	19	that	that	SCONJ
crl-15984	127	20	this	this	DET
crl-15984	127	21	information	information	NOUN
crl-15984	127	22	is	be	AUX
crl-15984	127	23	clearly	clearly	ADV
crl-15984	127	24	and	and	CCONJ
crl-15984	127	25	publicly	publicly	ADV
crl-15984	127	26	available	available	ADJ
crl-15984	127	27	and	and	CCONJ
crl-15984	127	28	that	that	SCONJ
crl-15984	127	29	these	these	DET
crl-15984	127	30	staff	staff	NOUN
crl-15984	127	31	members	member	VERB
crl-15984	127	32	access	access	NOUN
crl-15984	127	33	and	and	CCONJ
crl-15984	127	34	use	use	VERB
crl-15984	127	35	that	that	DET
crl-15984	127	36	information	information	NOUN
crl-15984	127	37	to	to	PART
crl-15984	127	38	answer	answer	VERB
crl-15984	127	39	patrons	patron	NOUN
crl-15984	127	40	’	'	PUNCT
crl-15984	127	41	questions	question	NOUN
crl-15984	127	42	.	.	PUNCT
crl-15984	128	1	providing	provide	VERB
crl-15984	128	2	alternative	alternative	ADJ
crl-15984	128	3	sources	source	NOUN
crl-15984	128	4	to	to	ADP
crl-15984	128	5	non	non	ADJ
crl-15984	128	6	-	-	ADJ
crl-15984	128	7	uofa	uofa	ADJ
crl-15984	128	8	staff	staff	NOUN
crl-15984	128	9	(	(	PUNCT
crl-15984	128	10	for	for	ADP
crl-15984	128	11	instance	instance	NOUN
crl-15984	128	12	,	,	PUNCT
crl-15984	128	13	phone	phone	NOUN
crl-15984	128	14	numbers	number	NOUN
crl-15984	128	15	for	for	ADP
crl-15984	128	16	department	department	NOUN
crl-15984	128	17	contacts	contact	NOUN
crl-15984	128	18	)	)	PUNCT
crl-15984	128	19	would	would	AUX
crl-15984	128	20	also	also	ADV
crl-15984	128	21	increase	increase	VERB
crl-15984	128	22	the	the	DET
crl-15984	128	23	success	success	NOUN
crl-15984	128	24	rate	rate	NOUN
crl-15984	128	25	for	for	ADP
crl-15984	128	26	meeting	meet	VERB
crl-15984	128	27	the	the	DET
crl-15984	128	28	standards	standard	NOUN
crl-15984	128	29	for	for	ADP
crl-15984	128	30	answering	answer	VERB
crl-15984	128	31	these	these	DET
crl-15984	128	32	types	type	NOUN
crl-15984	128	33	of	of	ADP
crl-15984	128	34	questions	question	NOUN
crl-15984	128	35	.	.	PUNCT
crl-15984	129	1	in	in	ADP
crl-15984	129	2	question	question	NOUN
crl-15984	129	3	category	category	NOUN
crl-15984	129	4	two	two	NUM
crl-15984	129	5	,	,	PUNCT
crl-15984	129	6	“	"	PUNCT
crl-15984	129	7	request	request	NOUN
crl-15984	129	8	for	for	ADP
crl-15984	129	9	instruction	instruction	NOUN
crl-15984	129	10	,	,	PUNCT
crl-15984	129	11	”	"	PUNCT
crl-15984	129	12	the	the	DET
crl-15984	129	13	uofa	uofa	PROPN
crl-15984	129	14	staff	staff	NOUN
crl-15984	129	15	also	also	ADV
crl-15984	129	16	had	have	VERB
crl-15984	129	17	a	a	DET
crl-15984	129	18	high	high	ADJ
crl-15984	129	19	success	success	NOUN
crl-15984	129	20	rate	rate	NOUN
crl-15984	129	21	,	,	PUNCT
crl-15984	129	22	with	with	ADP
crl-15984	129	23	97	97	NUM
crl-15984	129	24	percent	percent	NOUN
crl-15984	129	25	meeting	meet	VERB
crl-15984	129	26	the	the	DET
crl-15984	129	27	standard	standard	NOUN
crl-15984	129	28	.	.	PUNCT
crl-15984	130	1	non	non	ADJ
crl-15984	130	2	-	-	ADJ
crl-15984	130	3	uofa	uofa	ADJ
crl-15984	130	4	staff	staff	NOUN
crl-15984	130	5	also	also	ADV
crl-15984	130	6	fared	fare	VERB
crl-15984	130	7	well	well	ADV
crl-15984	130	8	in	in	ADP
crl-15984	130	9	this	this	DET
crl-15984	130	10	category	category	NOUN
crl-15984	130	11	,	,	PUNCT
crl-15984	130	12	by	by	ADP
crl-15984	130	13	meeting	meet	VERB
crl-15984	130	14	the	the	DET
crl-15984	130	15	standards	standard	NOUN
crl-15984	130	16	84	84	NUM
crl-15984	130	17	percent	percent	NOUN
crl-15984	130	18	of	of	ADP
crl-15984	130	19	the	the	DET
crl-15984	130	20	time	time	NOUN
crl-15984	130	21	;	;	PUNCT
crl-15984	130	22	however	however	ADV
crl-15984	130	23	,	,	PUNCT
crl-15984	130	24	this	this	PRON
crl-15984	130	25	is	be	AUX
crl-15984	130	26	well	well	ADV
crl-15984	130	27	below	below	ADP
crl-15984	130	28	the	the	DET
crl-15984	130	29	uofa	uofa	PROPN
crl-15984	130	30	staff	staff	NOUN
crl-15984	130	31	performance	performance	NOUN
crl-15984	130	32	level	level	NOUN
crl-15984	130	33	.	.	PUNCT
crl-15984	131	1	the	the	DET
crl-15984	131	2	transcripts	transcript	NOUN
crl-15984	131	3	show	show	VERB
crl-15984	131	4	that	that	SCONJ
crl-15984	131	5	non	non	ADJ
crl-15984	131	6	-	-	ADJ
crl-15984	131	7	uofa	uofa	ADJ
crl-15984	131	8	staff	staff	NOUN
crl-15984	131	9	most	most	ADV
crl-15984	131	10	commonly	commonly	ADV
crl-15984	131	11	stated	state	VERB
crl-15984	131	12	that	that	SCONJ
crl-15984	131	13	they	they	PRON
crl-15984	131	14	could	could	AUX
crl-15984	131	15	not	not	PART
crl-15984	131	16	help	help	VERB
crl-15984	131	17	users	user	NOUN
crl-15984	131	18	,	,	PUNCT
crl-15984	131	19	as	as	SCONJ
crl-15984	131	20	they	they	PRON
crl-15984	131	21	were	be	AUX
crl-15984	131	22	unfamiliar	unfamiliar	ADJ
crl-15984	131	23	with	with	ADP
crl-15984	131	24	the	the	DET
crl-15984	131	25	resources	resource	NOUN
crl-15984	131	26	the	the	DET
crl-15984	131	27	uofa	uofa	PROPN
crl-15984	131	28	library	library	PROPN
crl-15984	131	29	78	78	NUM
crl-15984	131	30	college	college	PROPN
crl-15984	131	31	&	&	CCONJ
crl-15984	131	32	research	research	PROPN
crl-15984	131	33	libraries	library	NOUN
crl-15984	131	34	january	january	PROPN
crl-15984	131	35	2009	2009	NUM
crl-15984	131	36	owned	own	VERB
crl-15984	131	37	or	or	CCONJ
crl-15984	131	38	accessed	access	VERB
crl-15984	131	39	.	.	PUNCT
crl-15984	132	1	this	this	DET
crl-15984	132	2	reason	reason	NOUN
crl-15984	132	3	was	be	AUX
crl-15984	132	4	also	also	ADV
crl-15984	132	5	commonly	commonly	ADV
crl-15984	132	6	cited	cite	VERB
crl-15984	132	7	in	in	ADP
crl-15984	132	8	question	question	NOUN
crl-15984	132	9	category	category	NOUN
crl-15984	132	10	three	three	NUM
crl-15984	132	11	,	,	PUNCT
crl-15984	132	12	“	"	PUNCT
crl-15984	132	13	request	request	NOUN
crl-15984	132	14	for	for	ADP
crl-15984	132	15	academic	academic	ADJ
crl-15984	132	16	information	information	NOUN
crl-15984	132	17	,	,	PUNCT
crl-15984	132	18	”	"	PUNCT
crl-15984	132	19	where	where	SCONJ
crl-15984	132	20	non	non	ADJ
crl-15984	132	21	-	-	ADJ
crl-15984	132	22	uofa	uofa	ADJ
crl-15984	132	23	staff	staff	NOUN
crl-15984	132	24	performed	perform	VERB
crl-15984	132	25	only	only	ADV
crl-15984	132	26	slightly	slightly	ADV
crl-15984	132	27	be	be	AUX
crl-15984	132	28	er	er	INTJ
crl-15984	132	29	.	.	PUNCT
crl-15984	133	1	it	it	PRON
crl-15984	133	2	would	would	AUX
crl-15984	133	3	appear	appear	VERB
crl-15984	133	4	that	that	SCONJ
crl-15984	133	5	non	non	ADJ
crl-15984	133	6	-	-	ADJ
crl-15984	133	7	uofa	uofa	ADJ
crl-15984	133	8	staff	staff	NOUN
crl-15984	133	9	were	be	AUX
crl-15984	133	10	slightly	slightly	ADV
crl-15984	133	11	more	more	ADV
crl-15984	133	12	able	able	ADJ
crl-15984	133	13	or	or	CCONJ
crl-15984	133	14	willing	willing	ADJ
crl-15984	133	15	to	to	PART
crl-15984	133	16	use	use	VERB
crl-15984	133	17	an	an	DET
crl-15984	133	18	unfamiliar	unfamiliar	ADJ
crl-15984	133	19	resource	resource	NOUN
crl-15984	133	20	themselves	themselves	PRON
crl-15984	133	21	to	to	PART
crl-15984	133	22	find	find	VERB
crl-15984	133	23	information	information	NOUN
crl-15984	133	24	for	for	ADP
crl-15984	133	25	a	a	DET
crl-15984	133	26	user	user	NOUN
crl-15984	133	27	than	than	SCONJ
crl-15984	133	28	they	they	PRON
crl-15984	133	29	were	be	AUX
crl-15984	133	30	to	to	PART
crl-15984	133	31	provide	provide	VERB
crl-15984	133	32	instruction	instruction	NOUN
crl-15984	133	33	for	for	ADP
crl-15984	133	34	a	a	DET
crl-15984	133	35	resource	resource	NOUN
crl-15984	133	36	with	with	ADP
crl-15984	133	37	which	which	PRON
crl-15984	133	38	they	they	PRON
crl-15984	133	39	were	be	AUX
crl-15984	133	40	unfamiliar	unfamiliar	ADJ
crl-15984	133	41	.	.	PUNCT
crl-15984	134	1	however	however	ADV
crl-15984	134	2	,	,	PUNCT
crl-15984	134	3	if	if	SCONJ
crl-15984	134	4	non	non	ADJ
crl-15984	134	5	-	-	ADJ
crl-15984	134	6	uofa	uofa	ADJ
crl-15984	134	7	staff	staff	NOUN
crl-15984	134	8	were	be	AUX
crl-15984	134	9	uncomfortable	uncomfortable	ADJ
crl-15984	134	10	providing	provide	VERB
crl-15984	134	11	instruction	instruction	NOUN
crl-15984	134	12	to	to	ADP
crl-15984	134	13	users	user	NOUN
crl-15984	134	14	on	on	ADP
crl-15984	134	15	how	how	SCONJ
crl-15984	134	16	to	to	PART
crl-15984	134	17	use	use	VERB
crl-15984	134	18	these	these	DET
crl-15984	134	19	resources	resource	NOUN
crl-15984	134	20	,	,	PUNCT
crl-15984	134	21	or	or	CCONJ
crl-15984	134	22	provided	provide	VERB
crl-15984	134	23	some	some	DET
crl-15984	134	24	instruction	instruction	NOUN
crl-15984	134	25	but	but	CCONJ
crl-15984	134	26	knew	know	VERB
crl-15984	134	27	it	it	PRON
crl-15984	134	28	was	be	AUX
crl-15984	134	29	not	not	PART
crl-15984	134	30	as	as	ADV
crl-15984	134	31	thorough	thorough	ADJ
crl-15984	134	32	as	as	SCONJ
crl-15984	134	33	it	it	PRON
crl-15984	134	34	should	should	AUX
crl-15984	134	35	have	have	AUX
crl-15984	134	36	been	be	AUX
crl-15984	134	37	,	,	PUNCT
crl-15984	134	38	they	they	PRON
crl-15984	134	39	could	could	AUX
crl-15984	134	40	still	still	ADV
crl-15984	134	41	increase	increase	VERB
crl-15984	134	42	success	success	NOUN
crl-15984	134	43	in	in	ADP
crl-15984	134	44	this	this	DET
crl-15984	134	45	question	question	NOUN
crl-15984	134	46	category	category	NOUN
crl-15984	134	47	by	by	ADP
crl-15984	134	48	forwarding	forward	VERB
crl-15984	134	49	the	the	DET
crl-15984	134	50	user	user	NOUN
crl-15984	134	51	’s	’s	PART
crl-15984	134	52	question	question	NOUN
crl-15984	134	53	to	to	ADP
crl-15984	134	54	an	an	DET
crl-15984	134	55	authoritative	authoritative	ADJ
crl-15984	134	56	source	source	NOUN
crl-15984	134	57	.	.	PUNCT
crl-15984	135	1	the	the	DET
crl-15984	135	2	data	datum	NOUN
crl-15984	135	3	for	for	ADP
crl-15984	135	4	question	question	NOUN
crl-15984	135	5	category	category	NOUN
crl-15984	135	6	three	three	NUM
crl-15984	135	7	,	,	PUNCT
crl-15984	135	8	“	"	PUNCT
crl-15984	135	9	request	request	NOUN
crl-15984	135	10	for	for	ADP
crl-15984	135	11	academic	academic	ADJ
crl-15984	135	12	information	information	NOUN
crl-15984	135	13	,	,	PUNCT
crl-15984	135	14	”	"	PUNCT
crl-15984	135	15	proved	prove	VERB
crl-15984	135	16	quite	quite	ADV
crl-15984	135	17	interesting	interesting	ADJ
crl-15984	135	18	,	,	PUNCT
crl-15984	135	19	especially	especially	ADV
crl-15984	135	20	for	for	ADP
crl-15984	135	21	uofa	uofa	NOUN
crl-15984	135	22	staff	staff	NOUN
crl-15984	135	23	.	.	PUNCT
crl-15984	136	1	uofa	uofa	NOUN
crl-15984	136	2	staff	staff	NOUN
crl-15984	136	3	met	meet	VERB
crl-15984	136	4	the	the	DET
crl-15984	136	5	standards	standard	NOUN
crl-15984	136	6	for	for	ADP
crl-15984	136	7	this	this	DET
crl-15984	136	8	question	question	NOUN
crl-15984	136	9	category	category	NOUN
crl-15984	136	10	90	90	NUM
crl-15984	136	11	percent	percent	NOUN
crl-15984	136	12	of	of	ADP
crl-15984	136	13	the	the	DET
crl-15984	136	14	time	time	NOUN
crl-15984	136	15	(	(	PUNCT
crl-15984	136	16	their	their	PRON
crl-15984	136	17	lowest	low	ADJ
crl-15984	136	18	score	score	NOUN
crl-15984	136	19	for	for	ADP
crl-15984	136	20	all	all	DET
crl-15984	136	21	the	the	DET
crl-15984	136	22	question	question	NOUN
crl-15984	136	23	categories	category	NOUN
crl-15984	136	24	)	)	PUNCT
crl-15984	136	25	,	,	PUNCT
crl-15984	136	26	while	while	SCONJ
crl-15984	136	27	non	non	ADJ
crl-15984	136	28	-	-	ADJ
crl-15984	136	29	uofa	uofa	ADJ
crl-15984	136	30	staff	staff	NOUN
crl-15984	136	31	met	meet	VERB
crl-15984	136	32	the	the	DET
crl-15984	136	33	standards	standard	NOUN
crl-15984	136	34	87	87	NUM
crl-15984	136	35	percent	percent	NOUN
crl-15984	136	36	of	of	ADP
crl-15984	136	37	the	the	DET
crl-15984	136	38	time	time	NOUN
crl-15984	136	39	(	(	PUNCT
crl-15984	136	40	their	their	PRON
crl-15984	136	41	highest	high	ADJ
crl-15984	136	42	score	score	NOUN
crl-15984	136	43	and	and	CCONJ
crl-15984	136	44	only	only	ADV
crl-15984	136	45	3	3	NUM
crl-15984	136	46	percent	percent	NOUN
crl-15984	136	47	lower	low	ADJ
crl-15984	136	48	than	than	ADP
crl-15984	136	49	uofa	uofa	NOUN
crl-15984	136	50	for	for	ADP
crl-15984	136	51	meeting	meet	VERB
crl-15984	136	52	the	the	DET
crl-15984	136	53	standards	standard	NOUN
crl-15984	136	54	)	)	PUNCT
crl-15984	136	55	.	.	PUNCT
crl-15984	137	1	the	the	DET
crl-15984	137	2	results	result	NOUN
crl-15984	137	3	for	for	ADP
crl-15984	137	4	this	this	DET
crl-15984	137	5	category	category	NOUN
crl-15984	137	6	suggest	suggest	VERB
crl-15984	137	7	that	that	SCONJ
crl-15984	137	8	non	non	ADJ
crl-15984	137	9	-	-	ADJ
crl-15984	137	10	uofa	uofa	ADJ
crl-15984	137	11	library	library	NOUN
crl-15984	137	12	staff	staff	NOUN
crl-15984	137	13	appear	appear	VERB
crl-15984	137	14	almost	almost	ADV
crl-15984	137	15	equally	equally	ADV
crl-15984	137	16	competent	competent	ADJ
crl-15984	137	17	in	in	ADP
crl-15984	137	18	answering	answer	VERB
crl-15984	137	19	questions	question	NOUN
crl-15984	137	20	requesting	request	VERB
crl-15984	137	21	academic	academic	ADJ
crl-15984	137	22	information	information	NOUN
crl-15984	137	23	as	as	ADP
crl-15984	137	24	uofa	uofa	PROPN
crl-15984	137	25	library	library	PROPN
crl-15984	137	26	staff	staff	NOUN
crl-15984	137	27	,	,	PUNCT
crl-15984	137	28	even	even	ADV
crl-15984	137	29	though	though	SCONJ
crl-15984	137	30	non	non	ADJ
crl-15984	137	31	-	-	ADJ
crl-15984	137	32	uofa	uofa	ADJ
crl-15984	137	33	staff	staff	NOUN
crl-15984	137	34	voice	voice	NOUN
crl-15984	137	35	concern	concern	NOUN
crl-15984	137	36	over	over	ADP
crl-15984	137	37	not	not	PART
crl-15984	137	38	being	be	AUX
crl-15984	137	39	familiar	familiar	ADJ
crl-15984	137	40	with	with	ADP
crl-15984	137	41	uofa	uofa	NOUN
crl-15984	137	42	resources	resource	NOUN
crl-15984	137	43	.	.	PUNCT
crl-15984	138	1	although	although	SCONJ
crl-15984	138	2	the	the	DET
crl-15984	138	3	numbers	number	NOUN
crl-15984	138	4	appear	appear	VERB
crl-15984	138	5	consistent	consistent	ADJ
crl-15984	138	6	with	with	ADP
crl-15984	138	7	regard	regard	NOUN
crl-15984	138	8	to	to	ADP
crl-15984	138	9	the	the	DET
crl-15984	138	10	non	non	ADJ
crl-15984	138	11	-	-	ADJ
crl-15984	138	12	uofa	uofa	ADJ
crl-15984	138	13	staff	staff	NOUN
crl-15984	138	14	’s	’s	PART
crl-15984	138	15	tendency	tendency	NOUN
crl-15984	138	16	to	to	PART
crl-15984	138	17	meet	meet	VERB
crl-15984	138	18	the	the	DET
crl-15984	138	19	standards	standard	NOUN
crl-15984	138	20	across	across	ADP
crl-15984	138	21	categories	category	NOUN
crl-15984	138	22	,	,	PUNCT
crl-15984	138	23	they	they	PRON
crl-15984	138	24	do	do	AUX
crl-15984	138	25	not	not	PART
crl-15984	138	26	appear	appear	VERB
crl-15984	138	27	to	to	PART
crl-15984	138	28	be	be	AUX
crl-15984	138	29	consistent	consistent	ADJ
crl-15984	138	30	with	with	ADP
crl-15984	138	31	the	the	DET
crl-15984	138	32	uofa	uofa	PROPN
crl-15984	138	33	staff	staff	NOUN
crl-15984	138	34	’s	’s	PART
crl-15984	138	35	tendency	tendency	NOUN
crl-15984	138	36	to	to	PART
crl-15984	138	37	meet	meet	VERB
crl-15984	138	38	the	the	DET
crl-15984	138	39	standards	standard	NOUN
crl-15984	138	40	.	.	PUNCT
crl-15984	139	1	the	the	DET
crl-15984	139	2	responses	response	NOUN
crl-15984	139	3	to	to	PART
crl-15984	139	4	question	question	VERB
crl-15984	139	5	category	category	NOUN
crl-15984	139	6	four	four	NUM
crl-15984	139	7	,	,	PUNCT
crl-15984	139	8	“	"	PUNCT
crl-15984	139	9	miscellaneous	miscellaneous	ADJ
crl-15984	139	10	non	non	ADJ
crl-15984	139	11	-	-	ADJ
crl-15984	139	12	library	library	ADJ
crl-15984	139	13	information	information	NOUN
crl-15984	139	14	,	,	PUNCT
crl-15984	139	15	”	"	PUNCT
crl-15984	139	16	are	be	AUX
crl-15984	139	17	very	very	ADV
crl-15984	139	18	similar	similar	ADJ
crl-15984	139	19	to	to	ADP
crl-15984	139	20	those	those	PRON
crl-15984	139	21	in	in	ADP
crl-15984	139	22	question	question	NOUN
crl-15984	139	23	category	category	NOUN
crl-15984	139	24	one	one	NUM
crl-15984	139	25	,	,	PUNCT
crl-15984	139	26	“	"	PUNCT
crl-15984	139	27	library	library	NOUN
crl-15984	139	28	user	user	NOUN
crl-15984	139	29	information	information	NOUN
crl-15984	139	30	.	.	PUNCT
crl-15984	139	31	”	"	PUNCT
crl-15984	140	1	this	this	DET
crl-15984	140	2	category	category	NOUN
crl-15984	140	3	also	also	ADV
crl-15984	140	4	contains	contain	VERB
crl-15984	140	5	questions	question	NOUN
crl-15984	140	6	asking	ask	VERB
crl-15984	140	7	for	for	ADP
crl-15984	140	8	administrative	administrative	ADJ
crl-15984	140	9	or	or	CCONJ
crl-15984	140	10	factual	factual	ADJ
crl-15984	140	11	information	information	NOUN
crl-15984	140	12	,	,	PUNCT
crl-15984	140	13	but	but	CCONJ
crl-15984	140	14	about	about	ADP
crl-15984	140	15	the	the	DET
crl-15984	140	16	university	university	NOUN
crl-15984	140	17	in	in	ADP
crl-15984	140	18	general	general	ADJ
crl-15984	140	19	rather	rather	ADV
crl-15984	140	20	than	than	ADP
crl-15984	140	21	the	the	DET
crl-15984	140	22	library	library	NOUN
crl-15984	140	23	itself	itself	PRON
crl-15984	140	24	.	.	PUNCT
crl-15984	141	1	most	most	ADJ
crl-15984	141	2	questions	question	NOUN
crl-15984	141	3	asked	ask	VERB
crl-15984	141	4	in	in	ADP
crl-15984	141	5	this	this	DET
crl-15984	141	6	category	category	NOUN
crl-15984	141	7	were	be	AUX
crl-15984	141	8	for	for	ADP
crl-15984	141	9	information	information	NOUN
crl-15984	141	10	that	that	PRON
crl-15984	141	11	could	could	AUX
crl-15984	141	12	be	be	AUX
crl-15984	141	13	found	find	VERB
crl-15984	141	14	on	on	ADP
crl-15984	141	15	the	the	DET
crl-15984	141	16	university	university	NOUN
crl-15984	141	17	web	web	NOUN
crl-15984	141	18	site	site	NOUN
crl-15984	141	19	and/or	and/or	CCONJ
crl-15984	141	20	found	find	VERB
crl-15984	141	21	by	by	ADP
crl-15984	141	22	contacting	contact	VERB
crl-15984	141	23	departments	department	NOUN
crl-15984	141	24	on	on	ADP
crl-15984	141	25	campus	campus	NOUN
crl-15984	141	26	.	.	PUNCT
crl-15984	142	1	interestingly	interestingly	ADV
crl-15984	142	2	,	,	PUNCT
crl-15984	142	3	non	non	ADJ
crl-15984	142	4	-	-	ADJ
crl-15984	142	5	uofa	uofa	ADJ
crl-15984	142	6	staff	staff	NOUN
crl-15984	142	7	performed	perform	VERB
crl-15984	142	8	be	be	AUX
crl-15984	142	9	er	er	INTJ
crl-15984	142	10	in	in	ADP
crl-15984	142	11	answering	answer	VERB
crl-15984	142	12	the	the	DET
crl-15984	142	13	general	general	ADJ
crl-15984	142	14	campus	campus	NOUN
crl-15984	142	15	questions	question	NOUN
crl-15984	142	16	than	than	ADP
crl-15984	142	17	the	the	DET
crl-15984	142	18	library	library	NOUN
crl-15984	142	19	-	-	PUNCT
crl-15984	142	20	related	relate	VERB
crl-15984	142	21	questions	question	NOUN
crl-15984	142	22	included	include	VERB
crl-15984	142	23	in	in	ADP
crl-15984	142	24	category	category	NOUN
crl-15984	142	25	one	one	NUM
crl-15984	142	26	.	.	PUNCT
crl-15984	143	1	this	this	PRON
crl-15984	143	2	may	may	AUX
crl-15984	143	3	reflect	reflect	VERB
crl-15984	143	4	better	well	ADJ
crl-15984	143	5	use	use	NOUN
crl-15984	143	6	and/or	and/or	CCONJ
crl-15984	143	7	layout	layout	NOUN
crl-15984	143	8	of	of	ADP
crl-15984	143	9	the	the	DET
crl-15984	143	10	university	university	NOUN
crl-15984	143	11	’s	’s	PART
crl-15984	143	12	web	web	NOUN
crl-15984	143	13	pages	page	NOUN
crl-15984	143	14	;	;	PUNCT
crl-15984	143	15	however	however	ADV
crl-15984	143	16	,	,	PUNCT
crl-15984	143	17	if	if	SCONJ
crl-15984	143	18	that	that	PRON
crl-15984	143	19	were	be	AUX
crl-15984	143	20	the	the	DET
crl-15984	143	21	case	case	NOUN
crl-15984	143	22	,	,	PUNCT
crl-15984	143	23	one	one	PRON
crl-15984	143	24	might	might	AUX
crl-15984	143	25	expect	expect	VERB
crl-15984	143	26	the	the	DET
crl-15984	143	27	uofa	uofa	PROPN
crl-15984	143	28	staff	staff	NOUN
crl-15984	143	29	to	to	PART
crl-15984	143	30	have	have	VERB
crl-15984	143	31	a	a	DET
crl-15984	143	32	similar	similar	ADJ
crl-15984	143	33	rise	rise	NOUN
crl-15984	143	34	in	in	ADP
crl-15984	143	35	performance	performance	NOUN
crl-15984	143	36	on	on	ADP
crl-15984	143	37	this	this	DET
crl-15984	143	38	question	question	NOUN
crl-15984	143	39	,	,	PUNCT
crl-15984	143	40	but	but	CCONJ
crl-15984	143	41	they	they	PRON
crl-15984	143	42	did	do	VERB
crl-15984	143	43	not	not	PART
crl-15984	143	44	.	.	PUNCT
crl-15984	144	1	uofa	uofa	NOUN
crl-15984	144	2	staff	staff	NOUN
crl-15984	144	3	met	meet	VERB
crl-15984	144	4	the	the	DET
crl-15984	144	5	standards	standard	NOUN
crl-15984	144	6	only	only	ADV
crl-15984	144	7	93	93	NUM
crl-15984	144	8	percent	percent	NOUN
crl-15984	144	9	of	of	ADP
crl-15984	144	10	the	the	DET
crl-15984	144	11	time	time	NOUN
crl-15984	144	12	for	for	ADP
crl-15984	144	13	this	this	DET
crl-15984	144	14	category	category	NOUN
crl-15984	144	15	,	,	PUNCT
crl-15984	144	16	4	4	NUM
crl-15984	144	17	percent	percent	NOUN
crl-15984	144	18	lower	low	ADJ
crl-15984	144	19	than	than	ADP
crl-15984	144	20	the	the	DET
crl-15984	144	21	level	level	NOUN
crl-15984	144	22	seen	see	VERB
crl-15984	144	23	in	in	ADP
crl-15984	144	24	category	category	NOUN
crl-15984	144	25	one	one	NUM
crl-15984	144	26	.	.	PUNCT
crl-15984	145	1	this	this	PRON
crl-15984	145	2	might	might	AUX
crl-15984	145	3	make	make	VERB
crl-15984	145	4	sense	sense	NOUN
crl-15984	145	5	,	,	PUNCT
crl-15984	145	6	considering	consider	VERB
crl-15984	145	7	that	that	SCONJ
crl-15984	145	8	these	these	PRON
crl-15984	145	9	are	be	AUX
crl-15984	145	10	library	library	ADJ
crl-15984	145	11	staff	staff	NOUN
crl-15984	145	12	,	,	PUNCT
crl-15984	145	13	and	and	CCONJ
crl-15984	145	14	they	they	PRON
crl-15984	145	15	would	would	AUX
crl-15984	145	16	be	be	AUX
crl-15984	145	17	more	more	ADV
crl-15984	145	18	familiar	familiar	ADJ
crl-15984	145	19	with	with	ADP
crl-15984	145	20	the	the	DET
crl-15984	145	21	library	library	NOUN
crl-15984	145	22	’s	’s	PART
crl-15984	145	23	web	web	NOUN
crl-15984	145	24	pages	page	NOUN
crl-15984	145	25	than	than	SCONJ
crl-15984	145	26	they	they	PRON
crl-15984	145	27	would	would	AUX
crl-15984	145	28	be	be	AUX
crl-15984	145	29	with	with	ADP
crl-15984	145	30	the	the	DET
crl-15984	145	31	general	general	ADJ
crl-15984	145	32	university	university	PROPN
crl-15984	145	33	web	web	NOUN
crl-15984	145	34	pages	page	NOUN
crl-15984	145	35	.	.	PUNCT
crl-15984	146	1	however	however	ADV
crl-15984	146	2	,	,	PUNCT
crl-15984	146	3	one	one	PRON
crl-15984	146	4	would	would	AUX
crl-15984	146	5	still	still	ADV
crl-15984	146	6	expect	expect	VERB
crl-15984	146	7	this	this	DET
crl-15984	146	8	percentage	percentage	NOUN
crl-15984	146	9	to	to	PART
crl-15984	146	10	be	be	AUX
crl-15984	146	11	closer	close	ADJ
crl-15984	146	12	to	to	ADP
crl-15984	146	13	the	the	DET
crl-15984	146	14	percentage	percentage	NOUN
crl-15984	146	15	in	in	ADP
crl-15984	146	16	question	question	NOUN
crl-15984	146	17	category	category	NOUN
crl-15984	146	18	one	one	NUM
crl-15984	146	19	for	for	ADP
crl-15984	146	20	uofa	uofa	NOUN
crl-15984	146	21	staff	staff	NOUN
crl-15984	146	22	,	,	PUNCT
crl-15984	146	23	since	since	SCONJ
crl-15984	146	24	they	they	PRON
crl-15984	146	25	do	do	AUX
crl-15984	146	26	work	work	NOUN
crl-15984	146	27	chat	chat	PROPN
crl-15984	146	28	reference	reference	NOUN
crl-15984	146	29	at	at	ADP
crl-15984	146	30	a	a	DET
crl-15984	146	31	time	time	NOUN
crl-15984	146	32	when	when	SCONJ
crl-15984	146	33	they	they	PRON
crl-15984	146	34	have	have	VERB
crl-15984	146	35	access	access	NOUN
crl-15984	146	36	through	through	ADP
crl-15984	146	37	the	the	DET
crl-15984	146	38	telephone	telephone	NOUN
crl-15984	146	39	,	,	PUNCT
crl-15984	146	40	during	during	ADP
crl-15984	146	41	regular	regular	ADJ
crl-15984	146	42	business	business	NOUN
crl-15984	146	43	hours	hour	NOUN
crl-15984	146	44	,	,	PUNCT
crl-15984	146	45	to	to	PART
crl-15984	146	46	obtain	obtain	VERB
crl-15984	146	47	general	general	ADJ
crl-15984	146	48	campus	campus	NOUN
crl-15984	146	49	information	information	NOUN
crl-15984	146	50	.	.	PUNCT
crl-15984	147	1	table	table	NOUN
crl-15984	147	2	3	3	NUM
crl-15984	147	3	total	total	ADJ
crl-15984	147	4	number	number	NOUN
crl-15984	147	5	of	of	ADP
crl-15984	147	6	transcripts	transcript	NOUN
crl-15984	147	7	by	by	ADP
crl-15984	147	8	question	question	NOUN
crl-15984	147	9	category	category	NOUN
crl-15984	147	10	that	that	PRON
crl-15984	147	11	are	be	AUX
crl-15984	147	12	answered	answer	VERB
crl-15984	147	13	in	in	ADP
crl-15984	147	14	“	"	PUNCT
crl-15984	147	15	real	real	ADJ
crl-15984	147	16	time	time	NOUN
crl-15984	147	17	”	"	PUNCT
crl-15984	147	18	library	library	NOUN
crl-15984	147	19	user	user	NOUN
crl-15984	147	20	information	information	NOUN
crl-15984	147	21	request	request	NOUN
crl-15984	147	22	for	for	ADP
crl-15984	147	23	instruction	instruction	NOUN
crl-15984	147	24	academic	academic	ADJ
crl-15984	147	25	information	information	NOUN
crl-15984	147	26	misc	misc	PROPN
crl-15984	147	27	.	.	PUNCT
crl-15984	148	1	non	non	ADJ
crl-15984	148	2	-	-	ADJ
crl-15984	148	3	library	library	ADJ
crl-15984	148	4	all	all	DET
crl-15984	148	5	categories	category	NOUN
crl-15984	148	6	combined	combine	VERB
crl-15984	148	7	u	u	NOUN
crl-15984	148	8	of	of	ADP
crl-15984	148	9	a	a	DET
crl-15984	148	10	91	91	NUM
crl-15984	148	11	%	%	NOUN
crl-15984	148	12	(	(	PUNCT
crl-15984	148	13	64	64	NUM
crl-15984	148	14	of	of	ADP
crl-15984	148	15	70	70	NUM
crl-15984	148	16	)	)	PUNCT
crl-15984	148	17	93	93	NUM
crl-15984	148	18	%	%	NOUN
crl-15984	148	19	(	(	PUNCT
crl-15984	148	20	65	65	NUM
crl-15984	148	21	of	of	ADP
crl-15984	148	22	70	70	NUM
crl-15984	148	23	)	)	PUNCT
crl-15984	148	24	86	86	NUM
crl-15984	148	25	%	%	NOUN
crl-15984	148	26	(	(	PUNCT
crl-15984	148	27	60	60	NUM
crl-15984	148	28	of	of	ADP
crl-15984	148	29	70	70	NUM
crl-15984	148	30	)	)	PUNCT
crl-15984	148	31	86	86	NUM
crl-15984	148	32	%	%	NOUN
crl-15984	148	33	(	(	PUNCT
crl-15984	148	34	36	36	NUM
crl-15984	148	35	of	of	ADP
crl-15984	148	36	42	42	NUM
crl-15984	148	37	)	)	PUNCT
crl-15984	148	38	89	89	NUM
crl-15984	148	39	%	%	NOUN
crl-15984	148	40	(	(	PUNCT
crl-15984	148	41	225	225	NUM
crl-15984	148	42	of	of	ADP
crl-15984	148	43	252	252	NUM
crl-15984	148	44	)	)	PUNCT
crl-15984	148	45	non	non	NOUN
crl-15984	148	46	-	-	NOUN
crl-15984	148	47	u	u	NOUN
crl-15984	148	48	of	of	ADP
crl-15984	148	49	a	a	DET
crl-15984	148	50	59	59	NUM
crl-15984	148	51	%	%	NOUN
crl-15984	148	52	(	(	PUNCT
crl-15984	148	53	41	41	NUM
crl-15984	148	54	of	of	ADP
crl-15984	148	55	70	70	NUM
crl-15984	148	56	)	)	PUNCT
crl-15984	148	57	78	78	NUM
crl-15984	148	58	%	%	NOUN
crl-15984	148	59	(	(	PUNCT
crl-15984	148	60	52	52	NUM
crl-15984	148	61	of	of	ADP
crl-15984	148	62	67	67	NUM
crl-15984	148	63	)	)	PUNCT
crl-15984	148	64	74	74	NUM
crl-15984	148	65	%	%	NOUN
crl-15984	148	66	(	(	PUNCT
crl-15984	148	67	52	52	NUM
crl-15984	148	68	of	of	ADP
crl-15984	148	69	70	70	NUM
crl-15984	148	70	)	)	PUNCT
crl-15984	148	71	55	55	NUM
crl-15984	148	72	%	%	NOUN
crl-15984	148	73	(	(	PUNCT
crl-15984	148	74	10	10	NUM
crl-15984	148	75	of	of	ADP
crl-15984	148	76	18	18	NUM
crl-15984	148	77	)	)	PUNCT
crl-15984	148	78	69	69	NUM
crl-15984	148	79	%	%	NOUN
crl-15984	148	80	(	(	PUNCT
crl-15984	148	81	155	155	NUM
crl-15984	148	82	of	of	ADP
crl-15984	148	83	225	225	NUM
crl-15984	148	84	)	)	PUNCT
crl-15984	148	85	measuring	measure	VERB
crl-15984	148	86	quality	quality	NOUN
crl-15984	148	87	in	in	ADP
crl-15984	148	88	chat	chat	NOUN
crl-15984	148	89	reference	reference	NOUN
crl-15984	148	90	consortia	consortium	NOUN
crl-15984	148	91	79	79	NUM
crl-15984	148	92	part	part	NOUN
crl-15984	148	93	two	two	NUM
crl-15984	148	94	,	,	PUNCT
crl-15984	148	95	question	question	VERB
crl-15984	148	96	one	one	NUM
crl-15984	148	97	:	:	PUNCT
crl-15984	148	98	how	how	SCONJ
crl-15984	148	99	many	many	ADJ
crl-15984	148	100	questions	question	NOUN
crl-15984	148	101	are	be	AUX
crl-15984	148	102	actually	actually	ADV
crl-15984	148	103	answered	answer	VERB
crl-15984	148	104	in	in	ADP
crl-15984	148	105	“	"	PUNCT
crl-15984	148	106	real	real	ADJ
crl-15984	148	107	time	time	NOUN
crl-15984	148	108	”	"	PUNCT
crl-15984	148	109	by	by	ADP
crl-15984	148	110	both	both	CCONJ
crl-15984	148	111	the	the	DET
crl-15984	148	112	uofa	uofa	PROPN
crl-15984	148	113	library	library	NOUN
crl-15984	148	114	staff	staff	NOUN
crl-15984	148	115	and	and	CCONJ
crl-15984	148	116	non	non	ADJ
crl-15984	148	117	-	-	ADJ
crl-15984	148	118	uofa	uofa	ADJ
crl-15984	148	119	chat	chat	NOUN
crl-15984	148	120	reference	reference	NOUN
crl-15984	148	121	staff	staff	NOUN
crl-15984	148	122	?	?	PUNCT
crl-15984	149	1	the	the	DET
crl-15984	149	2	results	result	NOUN
crl-15984	149	3	for	for	ADP
crl-15984	149	4	this	this	DET
crl-15984	149	5	section	section	NOUN
crl-15984	149	6	showed	show	VERB
crl-15984	149	7	significant	significant	ADJ
crl-15984	149	8	differences	difference	NOUN
crl-15984	149	9	between	between	ADP
crl-15984	149	10	the	the	DET
crl-15984	149	11	numbers	number	NOUN
crl-15984	149	12	of	of	ADP
crl-15984	149	13	questions	question	NOUN
crl-15984	149	14	being	be	AUX
crl-15984	149	15	answered	answer	VERB
crl-15984	149	16	in	in	ADP
crl-15984	149	17	real	real	ADJ
crl-15984	149	18	time	time	NOUN
crl-15984	149	19	by	by	ADP
crl-15984	149	20	uofa	uofa	NOUN
crl-15984	149	21	and	and	CCONJ
crl-15984	149	22	non	non	ADJ
crl-15984	149	23	-	-	ADJ
crl-15984	149	24	uofa	uofa	ADJ
crl-15984	149	25	staff	staff	NOUN
crl-15984	149	26	across	across	ADP
crl-15984	149	27	every	every	DET
crl-15984	149	28	question	question	NOUN
crl-15984	149	29	category	category	NOUN
crl-15984	149	30	.	.	PUNCT
crl-15984	150	1	generally	generally	ADV
crl-15984	150	2	,	,	PUNCT
crl-15984	150	3	uofa	uofa	NOUN
crl-15984	150	4	staff	staff	NOUN
crl-15984	150	5	answered	answer	VERB
crl-15984	150	6	89	89	NUM
crl-15984	150	7	percent	percent	NOUN
crl-15984	150	8	of	of	ADP
crl-15984	150	9	their	their	PRON
crl-15984	150	10	questions	question	NOUN
crl-15984	150	11	in	in	ADP
crl-15984	150	12	real	real	ADJ
crl-15984	150	13	time	time	NOUN
crl-15984	150	14	,	,	PUNCT
crl-15984	150	15	while	while	SCONJ
crl-15984	150	16	non	non	ADJ
crl-15984	150	17	-	-	ADJ
crl-15984	150	18	uofa	uofa	ADJ
crl-15984	150	19	staff	staff	NOUN
crl-15984	150	20	answered	answer	VERB
crl-15984	150	21	69	69	NUM
crl-15984	150	22	percent	percent	NOUN
crl-15984	150	23	of	of	ADP
crl-15984	150	24	their	their	PRON
crl-15984	150	25	questions	question	NOUN
crl-15984	150	26	in	in	ADP
crl-15984	150	27	real	real	ADJ
crl-15984	150	28	time	time	NOUN
crl-15984	150	29	.	.	PUNCT
crl-15984	151	1	typically	typically	ADV
crl-15984	151	2	,	,	PUNCT
crl-15984	151	3	uofa	uofa	NOUN
crl-15984	151	4	staff	staff	NOUN
crl-15984	151	5	are	be	AUX
crl-15984	151	6	encouraged	encourage	VERB
crl-15984	151	7	to	to	PART
crl-15984	151	8	forward	forward	VERB
crl-15984	151	9	questions	question	NOUN
crl-15984	151	10	to	to	ADP
crl-15984	151	11	a	a	DET
crl-15984	151	12	subject	subject	ADJ
crl-15984	151	13	specialist	specialist	NOUN
crl-15984	151	14	when	when	SCONJ
crl-15984	151	15	they	they	PRON
crl-15984	151	16	feel	feel	VERB
crl-15984	151	17	a	a	DET
crl-15984	151	18	specialist	specialist	NOUN
crl-15984	151	19	can	can	AUX
crl-15984	151	20	best	well	ADV
crl-15984	151	21	answer	answer	VERB
crl-15984	151	22	a	a	DET
crl-15984	151	23	patron	patron	NOUN
crl-15984	151	24	’s	’s	PART
crl-15984	151	25	question	question	NOUN
crl-15984	151	26	.	.	PUNCT
crl-15984	152	1	however	however	ADV
crl-15984	152	2	,	,	PUNCT
crl-15984	152	3	this	this	DET
crl-15984	152	4	policy	policy	NOUN
crl-15984	152	5	seems	seem	VERB
crl-15984	152	6	counter	counter	ADJ
crl-15984	152	7	to	to	ADP
crl-15984	152	8	the	the	DET
crl-15984	152	9	intended	intend	VERB
crl-15984	152	10	goal	goal	NOUN
crl-15984	152	11	of	of	ADP
crl-15984	152	12	offering	offer	VERB
crl-15984	152	13	real	real	ADJ
crl-15984	152	14	-	-	PUNCT
crl-15984	152	15	time	time	NOUN
crl-15984	152	16	,	,	PUNCT
crl-15984	152	17	24/7	24/7	NOUN
crl-15984	152	18	access	access	NOUN
crl-15984	152	19	to	to	AUX
crl-15984	152	20	chat	chat	VERB
crl-15984	152	21	reference	reference	NOUN
crl-15984	152	22	service	service	NOUN
crl-15984	152	23	,	,	PUNCT
crl-15984	152	24	as	as	SCONJ
crl-15984	152	25	users	user	NOUN
crl-15984	152	26	must	must	AUX
crl-15984	152	27	wait	wait	VERB
crl-15984	152	28	for	for	ADP
crl-15984	152	29	an	an	DET
crl-15984	152	30	answer	answer	NOUN
crl-15984	152	31	to	to	ADP
crl-15984	152	32	their	their	PRON
crl-15984	152	33	question	question	NOUN
crl-15984	152	34	.	.	PUNCT
crl-15984	153	1	technically	technically	ADV
crl-15984	153	2	,	,	PUNCT
crl-15984	153	3	the	the	DET
crl-15984	153	4	transcripts	transcript	NOUN
crl-15984	153	5	for	for	ADP
crl-15984	153	6	these	these	DET
crl-15984	153	7	types	type	NOUN
crl-15984	153	8	of	of	ADP
crl-15984	153	9	interactions	interaction	NOUN
crl-15984	153	10	would	would	AUX
crl-15984	153	11	meet	meet	VERB
crl-15984	153	12	the	the	DET
crl-15984	153	13	reference	reference	NOUN
crl-15984	153	14	standards	standard	NOUN
crl-15984	153	15	,	,	PUNCT
crl-15984	153	16	as	as	SCONJ
crl-15984	153	17	individuals	individual	NOUN
crl-15984	153	18	were	be	AUX
crl-15984	153	19	referred	refer	VERB
crl-15984	153	20	to	to	ADP
crl-15984	153	21	another	another	DET
crl-15984	153	22	authoritative	authoritative	ADJ
crl-15984	153	23	source	source	NOUN
crl-15984	153	24	.	.	PUNCT
crl-15984	154	1	however	however	ADV
crl-15984	154	2	,	,	PUNCT
crl-15984	154	3	the	the	DET
crl-15984	154	4	value	value	NOUN
crl-15984	154	5	of	of	ADP
crl-15984	154	6	real	real	ADJ
crl-15984	154	7	-	-	PUNCT
crl-15984	154	8	time	time	NOUN
crl-15984	154	9	interaction	interaction	NOUN
crl-15984	154	10	must	must	AUX
crl-15984	154	11	also	also	ADV
crl-15984	154	12	be	be	AUX
crl-15984	154	13	taken	take	VERB
crl-15984	154	14	into	into	ADP
crl-15984	154	15	account	account	NOUN
crl-15984	154	16	in	in	ADP
crl-15984	154	17	assessing	assess	VERB
crl-15984	154	18	the	the	DET
crl-15984	154	19	value	value	NOUN
crl-15984	154	20	(	(	PUNCT
crl-15984	154	21	and	and	CCONJ
crl-15984	154	22	quality	quality	NOUN
crl-15984	154	23	)	)	PUNCT
crl-15984	154	24	of	of	ADP
crl-15984	154	25	chat	chat	PROPN
crl-15984	154	26	reference	reference	NOUN
crl-15984	154	27	service	service	NOUN
crl-15984	154	28	.	.	PUNCT
crl-15984	155	1	for	for	ADP
crl-15984	155	2	this	this	DET
crl-15984	155	3	part	part	NOUN
crl-15984	155	4	of	of	ADP
crl-15984	155	5	the	the	DET
crl-15984	155	6	study	study	NOUN
crl-15984	155	7	,	,	PUNCT
crl-15984	155	8	then	then	ADV
crl-15984	155	9	,	,	PUNCT
crl-15984	155	10	referring	refer	VERB
crl-15984	155	11	a	a	DET
crl-15984	155	12	patron	patron	NOUN
crl-15984	155	13	to	to	ADP
crl-15984	155	14	a	a	DET
crl-15984	155	15	specialist	specialist	NOUN
crl-15984	155	16	was	be	AUX
crl-15984	155	17	classified	classify	VERB
crl-15984	155	18	as	as	ADP
crl-15984	155	19	not	not	PART
crl-15984	155	20	answering	answer	VERB
crl-15984	155	21	the	the	DET
crl-15984	155	22	user	user	NOUN
crl-15984	155	23	’s	’s	PART
crl-15984	155	24	question	question	NOUN
crl-15984	155	25	in	in	ADP
crl-15984	155	26	real	real	ADJ
crl-15984	155	27	time	time	NOUN
crl-15984	155	28	;	;	PUNCT
crl-15984	155	29	however	however	ADV
crl-15984	155	30	,	,	PUNCT
crl-15984	155	31	if	if	SCONJ
crl-15984	155	32	the	the	DET
crl-15984	155	33	staff	staff	NOUN
crl-15984	155	34	member	member	NOUN
crl-15984	155	35	did	do	AUX
crl-15984	155	36	answer	answer	VERB
crl-15984	155	37	the	the	DET
crl-15984	155	38	question	question	NOUN
crl-15984	155	39	,	,	PUNCT
crl-15984	155	40	but	but	CCONJ
crl-15984	155	41	also	also	ADV
crl-15984	155	42	forwarded	forward	VERB
crl-15984	155	43	the	the	DET
crl-15984	155	44	transcript	transcript	NOUN
crl-15984	155	45	to	to	ADP
crl-15984	155	46	another	another	DET
crl-15984	155	47	person	person	NOUN
crl-15984	155	48	(	(	PUNCT
crl-15984	155	49	for	for	ADP
crl-15984	155	50	instance	instance	NOUN
crl-15984	155	51	,	,	PUNCT
crl-15984	155	52	to	to	PART
crl-15984	155	53	see	see	VERB
crl-15984	155	54	if	if	SCONJ
crl-15984	155	55	a	a	DET
crl-15984	155	56	subject	subject	ADJ
crl-15984	155	57	specialist	specialist	NOUN
crl-15984	155	58	might	might	AUX
crl-15984	155	59	add	add	VERB
crl-15984	155	60	something	something	PRON
crl-15984	155	61	more	more	ADJ
crl-15984	155	62	to	to	ADP
crl-15984	155	63	the	the	DET
crl-15984	155	64	answer	answer	NOUN
crl-15984	155	65	)	)	PUNCT
crl-15984	155	66	,	,	PUNCT
crl-15984	155	67	the	the	DET
crl-15984	155	68	transcript	transcript	NOUN
crl-15984	155	69	was	be	AUX
crl-15984	155	70	coded	code	VERB
crl-15984	155	71	as	as	ADP
crl-15984	155	72	being	be	AUX
crl-15984	155	73	answered	answer	VERB
crl-15984	155	74	in	in	ADP
crl-15984	155	75	real	real	ADJ
crl-15984	155	76	time	time	NOUN
crl-15984	155	77	.	.	PUNCT
crl-15984	156	1	indeed	indeed	ADV
crl-15984	156	2	,	,	PUNCT
crl-15984	156	3	if	if	SCONJ
crl-15984	156	4	uofa	uofa	NOUN
crl-15984	156	5	staff	staff	NOUN
crl-15984	156	6	members	member	NOUN
crl-15984	156	7	answered	answer	VERB
crl-15984	156	8	users	user	NOUN
crl-15984	156	9	’	’	PART
crl-15984	156	10	questions	question	NOUN
crl-15984	156	11	to	to	ADP
crl-15984	156	12	the	the	DET
crl-15984	156	13	best	good	ADJ
crl-15984	156	14	of	of	ADP
crl-15984	156	15	their	their	PRON
crl-15984	156	16	ability	ability	NOUN
crl-15984	156	17	at	at	ADP
crl-15984	156	18	the	the	DET
crl-15984	156	19	time	time	NOUN
crl-15984	156	20	the	the	DET
crl-15984	156	21	question	question	NOUN
crl-15984	156	22	was	be	AUX
crl-15984	156	23	being	be	AUX
crl-15984	156	24	asked	ask	VERB
crl-15984	156	25	during	during	ADP
crl-15984	156	26	chat	chat	NOUN
crl-15984	156	27	reference	reference	NOUN
crl-15984	156	28	,	,	PUNCT
crl-15984	156	29	and	and	CCONJ
crl-15984	156	30	then	then	ADV
crl-15984	156	31	forwarded	forward	VERB
crl-15984	156	32	the	the	DET
crl-15984	156	33	question	question	NOUN
crl-15984	156	34	to	to	ADP
crl-15984	156	35	a	a	DET
crl-15984	156	36	subject	subject	ADJ
crl-15984	156	37	specialist	specialist	NOUN
crl-15984	156	38	for	for	ADP
crl-15984	156	39	follow	follow	VERB
crl-15984	156	40	-	-	PUNCT
crl-15984	156	41	up	up	NOUN
crl-15984	156	42	,	,	PUNCT
crl-15984	156	43	they	they	PRON
crl-15984	156	44	could	could	AUX
crl-15984	156	45	continue	continue	VERB
crl-15984	156	46	to	to	PART
crl-15984	156	47	favor	favor	VERB
crl-15984	156	48	their	their	PRON
crl-15984	156	49	local	local	ADJ
crl-15984	156	50	culture	culture	NOUN
crl-15984	156	51	of	of	ADP
crl-15984	156	52	forwarding	forward	VERB
crl-15984	156	53	questions	question	NOUN
crl-15984	156	54	to	to	ADP
crl-15984	156	55	specialists	specialist	NOUN
crl-15984	156	56	,	,	PUNCT
crl-15984	156	57	yet	yet	CCONJ
crl-15984	156	58	still	still	ADV
crl-15984	156	59	answer	answer	VERB
crl-15984	156	60	most	most	ADJ
crl-15984	156	61	questions	question	NOUN
crl-15984	156	62	in	in	ADP
crl-15984	156	63	real	real	ADJ
crl-15984	156	64	time	time	NOUN
crl-15984	156	65	.	.	PUNCT
crl-15984	157	1	this	this	PRON
crl-15984	157	2	would	would	AUX
crl-15984	157	3	allow	allow	VERB
crl-15984	157	4	uofa	uofa	PROPN
crl-15984	157	5	staff	staff	NOUN
crl-15984	157	6	members	member	NOUN
crl-15984	157	7	to	to	PART
crl-15984	157	8	meet	meet	VERB
crl-15984	157	9	the	the	DET
crl-15984	157	10	standards	standard	NOUN
crl-15984	157	11	for	for	ADP
crl-15984	157	12	part	part	NOUN
crl-15984	157	13	one	one	NUM
crl-15984	157	14	of	of	ADP
crl-15984	157	15	this	this	DET
crl-15984	157	16	study	study	NOUN
crl-15984	157	17	while	while	SCONJ
crl-15984	157	18	retaining	retain	VERB
crl-15984	157	19	a	a	DET
crl-15984	157	20	high	high	ADJ
crl-15984	157	21	degree	degree	NOUN
crl-15984	157	22	of	of	ADP
crl-15984	157	23	performance	performance	NOUN
crl-15984	157	24	for	for	ADP
crl-15984	157	25	answering	answer	VERB
crl-15984	157	26	questions	question	NOUN
crl-15984	157	27	in	in	ADP
crl-15984	157	28	real	real	ADJ
crl-15984	157	29	time	time	NOUN
crl-15984	157	30	.	.	PUNCT
crl-15984	158	1	part	part	NOUN
crl-15984	158	2	two	two	NUM
crl-15984	158	3	,	,	PUNCT
crl-15984	158	4	question	question	NOUN
crl-15984	158	5	two	two	NUM
crl-15984	158	6	:	:	PUNCT
crl-15984	158	7	why	why	SCONJ
crl-15984	158	8	are	be	AUX
crl-15984	158	9	questions	question	NOUN
crl-15984	158	10	deferred	defer	VERB
crl-15984	158	11	(	(	PUNCT
crl-15984	158	12	not	not	PART
crl-15984	158	13	answered	answer	VERB
crl-15984	158	14	in	in	ADP
crl-15984	158	15	real	real	ADJ
crl-15984	158	16	time	time	NOUN
crl-15984	158	17	)	)	PUNCT
crl-15984	158	18	?	?	PUNCT
crl-15984	159	1	for	for	ADP
crl-15984	159	2	question	question	NOUN
crl-15984	159	3	category	category	NOUN
crl-15984	159	4	one	one	NUM
crl-15984	159	5	,	,	PUNCT
crl-15984	159	6	“	"	PUNCT
crl-15984	159	7	library	library	NOUN
crl-15984	159	8	user	user	NOUN
crl-15984	159	9	information	information	NOUN
crl-15984	159	10	,	,	PUNCT
crl-15984	159	11	”	"	PUNCT
crl-15984	159	12	uofa	uofa	NOUN
crl-15984	159	13	staff	staff	NOUN
crl-15984	159	14	did	do	AUX
crl-15984	159	15	not	not	PART
crl-15984	159	16	answer	answer	VERB
crl-15984	159	17	6	6	NUM
crl-15984	159	18	out	out	ADP
crl-15984	159	19	of	of	ADP
crl-15984	159	20	70	70	NUM
crl-15984	159	21	questions	question	NOUN
crl-15984	159	22	in	in	ADP
crl-15984	159	23	real	real	ADJ
crl-15984	159	24	time	time	NOUN
crl-15984	159	25	,	,	PUNCT
crl-15984	159	26	3	3	NUM
crl-15984	159	27	of	of	ADP
crl-15984	159	28	these	these	PRON
crl-15984	159	29	due	due	ADP
crl-15984	159	30	to	to	ADP
crl-15984	159	31	the	the	DET
crl-15984	159	32	staff	staff	NOUN
crl-15984	159	33	member	member	NOUN
crl-15984	159	34	not	not	PART
crl-15984	159	35	knowing	know	VERB
crl-15984	159	36	the	the	DET
crl-15984	159	37	answer	answer	NOUN
crl-15984	159	38	owing	owe	VERB
crl-15984	159	39	to	to	ADP
crl-15984	159	40	lack	lack	NOUN
crl-15984	159	41	of	of	ADP
crl-15984	159	42	expertise	expertise	NOUN
crl-15984	159	43	.	.	PUNCT
crl-15984	160	1	for	for	ADP
crl-15984	160	2	the	the	DET
crl-15984	160	3	same	same	ADJ
crl-15984	160	4	question	question	NOUN
crl-15984	160	5	category	category	NOUN
crl-15984	160	6	,	,	PUNCT
crl-15984	160	7	non	non	ADJ
crl-15984	160	8	-	-	ADJ
crl-15984	160	9	uofa	uofa	NOUN
crl-15984	160	10	did	do	AUX
crl-15984	160	11	not	not	PART
crl-15984	160	12	answer	answer	VERB
crl-15984	160	13	29	29	NUM
crl-15984	160	14	out	out	ADP
crl-15984	160	15	of	of	ADP
crl-15984	160	16	70	70	NUM
crl-15984	160	17	questions	question	NOUN
crl-15984	160	18	,	,	PUNCT
crl-15984	160	19	a	a	DET
crl-15984	160	20	significant	significant	ADJ
crl-15984	160	21	difference	difference	NOUN
crl-15984	160	22	,	,	PUNCT
crl-15984	160	23	with	with	ADP
crl-15984	160	24	table	table	NOUN
crl-15984	160	25	4	4	NUM
crl-15984	160	26	raw	raw	ADJ
crl-15984	160	27	data	datum	NOUN
crl-15984	160	28	for	for	ADP
crl-15984	160	29	transcripts	transcript	NOUN
crl-15984	160	30	not	not	PART
crl-15984	160	31	answered	answer	VERB
crl-15984	160	32	in	in	ADP
crl-15984	160	33	real	real	ADJ
crl-15984	160	34	time	time	NOUN
crl-15984	160	35	by	by	ADP
crl-15984	160	36	u	u	NOUN
crl-15984	160	37	of	of	ADP
crl-15984	160	38	a	a	DET
crl-15984	160	39	staff	staff	NOUN
crl-15984	160	40	question	question	NOUN
crl-15984	160	41	category	category	NOUN
crl-15984	160	42	total	total	NOUN
crl-15984	160	43	transcripts	transcript	NOUN
crl-15984	160	44	not	not	PART
crl-15984	160	45	answered	answer	VERB
crl-15984	160	46	in	in	ADP
crl-15984	160	47	real	real	ADJ
crl-15984	160	48	time	time	NOUN
crl-15984	160	49	technical	technical	ADJ
crl-15984	160	50	difficulty	difficulty	NOUN
crl-15984	160	51	information	information	NOUN
crl-15984	160	52	not	not	PART
crl-15984	160	53	available	available	ADJ
crl-15984	160	54	in	in	ADP
crl-15984	160	55	depth	depth	NOUN
crl-15984	160	56	or	or	CCONJ
crl-15984	160	57	subject	subject	NOUN
crl-15984	160	58	specialist	specialist	NOUN
crl-15984	160	59	does	do	AUX
crl-15984	160	60	not	not	PART
crl-15984	160	61	know	know	VERB
crl-15984	160	62	answer	answer	NOUN
crl-15984	160	63	does	do	AUX
crl-15984	160	64	n’t	not	PART
crl-15984	160	65	have	have	VERB
crl-15984	160	66	time	time	NOUN
crl-15984	160	67	to	to	PART
crl-15984	160	68	answer	answer	VERB
crl-15984	160	69	lib	lib	PROPN
crl-15984	160	70	user	user	NOUN
crl-15984	160	71	info	info	NOUN
crl-15984	160	72	9	9	NUM
crl-15984	160	73	%	%	NOUN
crl-15984	160	74	(	(	PUNCT
crl-15984	160	75	6	6	NUM
crl-15984	160	76	of	of	ADP
crl-15984	160	77	70	70	NUM
crl-15984	160	78	)	)	PUNCT
crl-15984	160	79	1	1	NUM
crl-15984	160	80	1	1	NUM
crl-15984	160	81	1	1	NUM
crl-15984	160	82	3	3	NUM
crl-15984	160	83	0	0	NUM
crl-15984	160	84	request	request	NOUN
crl-15984	160	85	instruction	instruction	NOUN
crl-15984	160	86	7	7	NUM
crl-15984	160	87	%	%	NOUN
crl-15984	160	88	(	(	PUNCT
crl-15984	160	89	5	5	NUM
crl-15984	160	90	of	of	ADP
crl-15984	160	91	70	70	NUM
crl-15984	160	92	)	)	PUNCT
crl-15984	160	93	3	3	NUM
crl-15984	160	94	1	1	NUM
crl-15984	160	95	0	0	NUM
crl-15984	160	96	1	1	NUM
crl-15984	160	97	0	0	NUM
crl-15984	160	98	request	request	NOUN
crl-15984	160	99	information	information	NOUN
crl-15984	160	100	14	14	NUM
crl-15984	160	101	%	%	NOUN
crl-15984	160	102	(	(	PUNCT
crl-15984	160	103	10	10	NUM
crl-15984	160	104	of	of	ADP
crl-15984	160	105	70	70	NUM
crl-15984	160	106	)	)	PUNCT
crl-15984	160	107	2	2	NUM
crl-15984	160	108	1	1	NUM
crl-15984	160	109	2	2	NUM
crl-15984	160	110	5	5	NUM
crl-15984	160	111	0	0	NUM
crl-15984	160	112	misc	misc	NOUN
crl-15984	160	113	.	.	PUNCT
crl-15984	161	1	non	non	ADJ
crl-15984	161	2	-	-	ADJ
crl-15984	161	3	library	library	ADJ
crl-15984	161	4	14	14	NUM
crl-15984	161	5	%	%	NOUN
crl-15984	161	6	(	(	PUNCT
crl-15984	161	7	6	6	NUM
crl-15984	161	8	of	of	ADP
crl-15984	161	9	42	42	NUM
crl-15984	161	10	)	)	PUNCT
crl-15984	161	11	1	1	NUM
crl-15984	161	12	1	1	NUM
crl-15984	161	13	0	0	NUM
crl-15984	161	14	4	4	NUM
crl-15984	161	15	0	0	NUM
crl-15984	161	16	total	total	ADJ
crl-15984	161	17	11	11	NUM
crl-15984	161	18	%	%	NOUN
crl-15984	161	19	(	(	PUNCT
crl-15984	161	20	27	27	NUM
crl-15984	161	21	of	of	ADP
crl-15984	161	22	252	252	NUM
crl-15984	161	23	)	)	PUNCT
crl-15984	161	24	7	7	NUM
crl-15984	161	25	4	4	NUM
crl-15984	161	26	3	3	NUM
crl-15984	161	27	13	13	NUM
crl-15984	161	28	0	0	NUM
crl-15984	161	29	80	80	NUM
crl-15984	161	30	college	college	PROPN
crl-15984	161	31	&	&	CCONJ
crl-15984	161	32	research	research	PROPN
crl-15984	161	33	libraries	library	NOUN
crl-15984	161	34	january	january	PROPN
crl-15984	161	35	2009	2009	NUM
crl-15984	161	36	table	table	NOUN
crl-15984	161	37	5	5	NUM
crl-15984	161	38	raw	raw	ADJ
crl-15984	161	39	data	datum	NOUN
crl-15984	161	40	for	for	ADP
crl-15984	161	41	transcripts	transcript	NOUN
crl-15984	161	42	not	not	PART
crl-15984	161	43	answered	answer	VERB
crl-15984	161	44	in	in	ADP
crl-15984	161	45	real	real	ADJ
crl-15984	161	46	time	time	NOUN
crl-15984	161	47	by	by	ADP
crl-15984	161	48	non	non	ADJ
crl-15984	161	49	-	-	NOUN
crl-15984	161	50	u	u	NOUN
crl-15984	161	51	of	of	ADP
crl-15984	161	52	a	a	DET
crl-15984	161	53	staff	staff	NOUN
crl-15984	161	54	question	question	NOUN
crl-15984	161	55	category	category	NOUN
crl-15984	161	56	total	total	NOUN
crl-15984	161	57	transcripts	transcript	NOUN
crl-15984	161	58	not	not	PART
crl-15984	161	59	answered	answer	VERB
crl-15984	161	60	in	in	ADP
crl-15984	161	61	real	real	ADJ
crl-15984	161	62	time	time	NOUN
crl-15984	161	63	technical	technical	ADJ
crl-15984	161	64	difficulty	difficulty	NOUN
crl-15984	161	65	information	information	NOUN
crl-15984	161	66	not	not	PART
crl-15984	161	67	available	available	ADJ
crl-15984	161	68	indepth	indepth	NOUN
crl-15984	161	69	or	or	CCONJ
crl-15984	161	70	subject	subject	ADJ
crl-15984	161	71	specialist	specialist	NOUN
crl-15984	161	72	does	do	AUX
crl-15984	161	73	not	not	PART
crl-15984	161	74	know	know	VERB
crl-15984	161	75	answer	answer	NOUN
crl-15984	161	76	does	do	AUX
crl-15984	161	77	n’t	not	PART
crl-15984	161	78	have	have	VERB
crl-15984	161	79	time	time	NOUN
crl-15984	161	80	to	to	PART
crl-15984	161	81	answer	answer	VERB
crl-15984	161	82	lib	lib	PROPN
crl-15984	161	83	user	user	NOUN
crl-15984	161	84	info	info	NOUN
crl-15984	161	85	41	41	NUM
crl-15984	161	86	%	%	NOUN
crl-15984	161	87	(	(	PUNCT
crl-15984	161	88	29	29	NUM
crl-15984	161	89	of	of	ADP
crl-15984	161	90	70	70	NUM
crl-15984	161	91	)	)	PUNCT
crl-15984	161	92	0	0	NUM
crl-15984	161	93	17	17	NUM
crl-15984	161	94	0	0	NUM
crl-15984	161	95	12	12	NUM
crl-15984	161	96	0	0	NUM
crl-15984	161	97	request	request	NOUN
crl-15984	161	98	instruction	instruction	NOUN
crl-15984	161	99	22	22	NUM
crl-15984	161	100	%	%	NOUN
crl-15984	161	101	(	(	PUNCT
crl-15984	161	102	15	15	NUM
crl-15984	161	103	of	of	ADP
crl-15984	161	104	67	67	NUM
crl-15984	161	105	)	)	PUNCT
crl-15984	161	106	7	7	NUM
crl-15984	161	107	2	2	NUM
crl-15984	161	108	2	2	NUM
crl-15984	161	109	3	3	NUM
crl-15984	161	110	1	1	NUM
crl-15984	161	111	request	request	NOUN
crl-15984	161	112	information	information	NOUN
crl-15984	161	113	26	26	NUM
crl-15984	161	114	%	%	NOUN
crl-15984	161	115	(	(	PUNCT
crl-15984	161	116	18	18	NUM
crl-15984	161	117	of	of	ADP
crl-15984	161	118	70	70	NUM
crl-15984	161	119	)	)	PUNCT
crl-15984	161	120	4	4	NUM
crl-15984	161	121	0	0	NUM
crl-15984	161	122	2	2	NUM
crl-15984	161	123	9	9	NUM
crl-15984	161	124	3	3	NUM
crl-15984	161	125	misc	misc	NOUN
crl-15984	161	126	.	.	PUNCT
crl-15984	162	1	non	non	ADJ
crl-15984	162	2	-	-	ADJ
crl-15984	162	3	lib	lib	ADJ
crl-15984	162	4	44	44	NUM
crl-15984	162	5	%	%	NOUN
crl-15984	162	6	(	(	PUNCT
crl-15984	162	7	8	8	NUM
crl-15984	162	8	of	of	ADP
crl-15984	162	9	18	18	NUM
crl-15984	162	10	)	)	PUNCT
crl-15984	162	11	0	0	NUM
crl-15984	162	12	3	3	NUM
crl-15984	162	13	0	0	NUM
crl-15984	162	14	4	4	NUM
crl-15984	162	15	1	1	NUM
crl-15984	162	16	total	total	NOUN
crl-15984	162	17	31	31	NUM
crl-15984	162	18	%	%	NOUN
crl-15984	162	19	(	(	PUNCT
crl-15984	162	20	70	70	NUM
crl-15984	162	21	of	of	ADP
crl-15984	162	22	225	225	NUM
crl-15984	162	23	)	)	PUNCT
crl-15984	162	24	11	11	NUM
crl-15984	162	25	22	22	NUM
crl-15984	162	26	4	4	NUM
crl-15984	162	27	28	28	NUM
crl-15984	162	28	5	5	NUM
crl-15984	162	29	12	12	NUM
crl-15984	162	30	of	of	ADP
crl-15984	162	31	these	these	PRON
crl-15984	162	32	being	be	AUX
crl-15984	162	33	due	due	ADJ
crl-15984	162	34	to	to	ADP
crl-15984	162	35	the	the	DET
crl-15984	162	36	staff	staff	NOUN
crl-15984	162	37	member	member	NOUN
crl-15984	162	38	not	not	PART
crl-15984	162	39	knowing	know	VERB
crl-15984	162	40	the	the	DET
crl-15984	162	41	answer	answer	NOUN
crl-15984	162	42	owing	owe	VERB
crl-15984	162	43	to	to	ADP
crl-15984	162	44	lack	lack	NOUN
crl-15984	162	45	of	of	ADP
crl-15984	162	46	expertise	expertise	NOUN
crl-15984	162	47	,	,	PUNCT
crl-15984	162	48	and	and	CCONJ
crl-15984	162	49	17	17	NUM
crl-15984	162	50	of	of	ADP
crl-15984	162	51	these	these	PRON
crl-15984	162	52	because	because	SCONJ
crl-15984	162	53	of	of	ADP
crl-15984	162	54	the	the	DET
crl-15984	162	55	information	information	NOUN
crl-15984	162	56	not	not	PART
crl-15984	162	57	being	be	AUX
crl-15984	162	58	available	available	ADJ
crl-15984	162	59	at	at	ADP
crl-15984	162	60	the	the	DET
crl-15984	162	61	time	time	NOUN
crl-15984	162	62	of	of	ADP
crl-15984	162	63	the	the	DET
crl-15984	162	64	transaction	transaction	NOUN
crl-15984	162	65	.	.	PUNCT
crl-15984	163	1	it	it	PRON
crl-15984	163	2	is	be	AUX
crl-15984	163	3	not	not	PART
crl-15984	163	4	surprising	surprising	ADJ
crl-15984	163	5	that	that	SCONJ
crl-15984	163	6	uofa	uofa	NOUN
crl-15984	163	7	staff	staff	NOUN
crl-15984	163	8	would	would	AUX
crl-15984	163	9	naturally	naturally	ADV
crl-15984	163	10	have	have	VERB
crl-15984	163	11	more	more	ADJ
crl-15984	163	12	expertise	expertise	NOUN
crl-15984	163	13	in	in	ADP
crl-15984	163	14	answering	answer	VERB
crl-15984	163	15	local	local	ADJ
crl-15984	163	16	library	library	ADJ
crl-15984	163	17	administrative	administrative	ADJ
crl-15984	163	18	questions	question	NOUN
crl-15984	163	19	than	than	ADP
crl-15984	163	20	non	non	ADJ
crl-15984	163	21	-	-	ADJ
crl-15984	163	22	uofa	uofa	ADJ
crl-15984	163	23	staff	staff	NOUN
crl-15984	163	24	,	,	PUNCT
crl-15984	163	25	although	although	SCONJ
crl-15984	163	26	many	many	ADJ
crl-15984	163	27	of	of	ADP
crl-15984	163	28	these	these	DET
crl-15984	163	29	answers	answer	NOUN
crl-15984	163	30	can	can	AUX
crl-15984	163	31	be	be	AUX
crl-15984	163	32	found	find	VERB
crl-15984	163	33	on	on	ADP
crl-15984	163	34	the	the	DET
crl-15984	163	35	library	library	NOUN
crl-15984	163	36	’s	’s	PART
crl-15984	163	37	web	web	NOUN
crl-15984	163	38	site	site	NOUN
crl-15984	163	39	.	.	PUNCT
crl-15984	164	1	the	the	DET
crl-15984	164	2	differences	difference	NOUN
crl-15984	164	3	in	in	ADP
crl-15984	164	4	this	this	DET
crl-15984	164	5	question	question	NOUN
crl-15984	164	6	category	category	NOUN
crl-15984	164	7	for	for	ADP
crl-15984	164	8	this	this	DET
crl-15984	164	9	part	part	NOUN
crl-15984	164	10	of	of	ADP
crl-15984	164	11	the	the	DET
crl-15984	164	12	study	study	NOUN
crl-15984	164	13	can	can	AUX
crl-15984	164	14	be	be	AUX
crl-15984	164	15	related	relate	VERB
crl-15984	164	16	directly	directly	ADV
crl-15984	164	17	to	to	ADP
crl-15984	164	18	the	the	DET
crl-15984	164	19	results	result	NOUN
crl-15984	164	20	and	and	CCONJ
crl-15984	164	21	reasons	reason	NOUN
crl-15984	164	22	for	for	ADP
crl-15984	164	23	the	the	DET
crl-15984	164	24	differences	difference	NOUN
crl-15984	164	25	in	in	ADP
crl-15984	164	26	this	this	DET
crl-15984	164	27	question	question	NOUN
crl-15984	164	28	category	category	NOUN
crl-15984	164	29	for	for	ADP
crl-15984	164	30	part	part	NOUN
crl-15984	164	31	one	one	NUM
crl-15984	164	32	of	of	ADP
crl-15984	164	33	this	this	DET
crl-15984	164	34	study	study	NOUN
crl-15984	164	35	.	.	PUNCT
crl-15984	165	1	uofa	uofa	NOUN
crl-15984	165	2	staff	staff	PROPN
crl-15984	165	3	also	also	ADV
crl-15984	165	4	answered	answer	VERB
crl-15984	165	5	most	most	ADJ
crl-15984	165	6	questions	question	NOUN
crl-15984	165	7	in	in	ADP
crl-15984	165	8	the	the	DET
crl-15984	165	9	second	second	ADJ
crl-15984	165	10	question	question	NOUN
crl-15984	165	11	category	category	NOUN
crl-15984	165	12	,	,	PUNCT
crl-15984	165	13	“	"	PUNCT
crl-15984	165	14	request	request	NOUN
crl-15984	165	15	for	for	ADP
crl-15984	165	16	instruction	instruction	NOUN
crl-15984	165	17	,	,	PUNCT
crl-15984	165	18	”	"	PUNCT
crl-15984	165	19	in	in	ADP
crl-15984	165	20	real	real	ADJ
crl-15984	165	21	time	time	NOUN
crl-15984	165	22	;	;	PUNCT
crl-15984	165	23	only	only	ADV
crl-15984	165	24	5	5	NUM
crl-15984	165	25	of	of	ADP
crl-15984	165	26	70	70	NUM
crl-15984	165	27	questions	question	NOUN
crl-15984	165	28	were	be	AUX
crl-15984	165	29	not	not	PART
crl-15984	165	30	answered	answer	VERB
crl-15984	165	31	in	in	ADP
crl-15984	165	32	real	real	ADJ
crl-15984	165	33	time	time	NOUN
crl-15984	165	34	,	,	PUNCT
crl-15984	165	35	with	with	ADP
crl-15984	165	36	3	3	NUM
crl-15984	165	37	of	of	ADP
crl-15984	165	38	these	these	PRON
crl-15984	165	39	being	be	AUX
crl-15984	165	40	due	due	ADJ
crl-15984	165	41	to	to	ADP
crl-15984	165	42	technical	technical	ADJ
crl-15984	165	43	difficulty	difficulty	NOUN
crl-15984	165	44	.	.	PUNCT
crl-15984	166	1	non	non	ADJ
crl-15984	166	2	-	-	ADJ
crl-15984	166	3	uofa	uofa	ADJ
crl-15984	166	4	staff	staff	NOUN
crl-15984	166	5	performed	perform	VERB
crl-15984	166	6	much	much	ADV
crl-15984	166	7	be	be	AUX
crl-15984	166	8	er	er	INTJ
crl-15984	166	9	in	in	ADP
crl-15984	166	10	this	this	DET
crl-15984	166	11	question	question	NOUN
crl-15984	166	12	category	category	NOUN
crl-15984	166	13	than	than	ADP
crl-15984	166	14	in	in	ADP
crl-15984	166	15	the	the	DET
crl-15984	166	16	first	first	ADJ
crl-15984	166	17	question	question	NOUN
crl-15984	166	18	category	category	NOUN
crl-15984	166	19	;	;	PUNCT
crl-15984	166	20	only	only	ADV
crl-15984	166	21	15	15	NUM
crl-15984	166	22	of	of	ADP
crl-15984	166	23	67	67	NUM
crl-15984	166	24	questions	question	NOUN
crl-15984	166	25	were	be	AUX
crl-15984	166	26	not	not	PART
crl-15984	166	27	answered	answer	VERB
crl-15984	166	28	in	in	ADP
crl-15984	166	29	real	real	ADJ
crl-15984	166	30	time	time	NOUN
crl-15984	166	31	,	,	PUNCT
crl-15984	166	32	with	with	ADP
crl-15984	166	33	7	7	NUM
crl-15984	166	34	because	because	SCONJ
crl-15984	166	35	of	of	ADP
crl-15984	166	36	technical	technical	ADJ
crl-15984	166	37	difficulty	difficulty	NOUN
crl-15984	166	38	.	.	PUNCT
crl-15984	167	1	considering	consider	VERB
crl-15984	167	2	the	the	DET
crl-15984	167	3	potential	potential	NOUN
crl-15984	167	4	for	for	ADP
crl-15984	167	5	this	this	DET
crl-15984	167	6	question	question	NOUN
crl-15984	167	7	category	category	NOUN
crl-15984	167	8	to	to	PART
crl-15984	167	9	use	use	VERB
crl-15984	167	10	the	the	DET
crl-15984	167	11	“	"	PUNCT
crl-15984	167	12	co	co	NOUN
crl-15984	167	13	-	-	ADJ
crl-15984	167	14	browsing	browse	VERB
crl-15984	167	15	”	"	PUNCT
crl-15984	167	16	feature	feature	NOUN
crl-15984	167	17	of	of	ADP
crl-15984	167	18	the	the	DET
crl-15984	167	19	so	so	ADJ
crl-15984	167	20	ware	ware	VERB
crl-15984	167	21	more	more	ADJ
crl-15984	167	22	o	o	NOUN
crl-15984	167	23	en	en	ADV
crl-15984	167	24	than	than	ADP
crl-15984	167	25	the	the	DET
crl-15984	167	26	other	other	ADJ
crl-15984	167	27	question	question	NOUN
crl-15984	167	28	categories	category	NOUN
crl-15984	167	29	,	,	PUNCT
crl-15984	167	30	this	this	PRON
crl-15984	167	31	is	be	AUX
crl-15984	167	32	not	not	PART
crl-15984	167	33	surprising	surprising	ADJ
crl-15984	167	34	,	,	PUNCT
crl-15984	167	35	as	as	SCONJ
crl-15984	167	36	using	use	VERB
crl-15984	167	37	the	the	DET
crl-15984	167	38	co	co	NOUN
crl-15984	167	39	-	-	ADJ
crl-15984	167	40	browsing	browse	VERB
crl-15984	167	41	feature	feature	NOUN
crl-15984	167	42	requires	require	VERB
crl-15984	167	43	more	more	ADJ
crl-15984	167	44	technical	technical	ADJ
crl-15984	167	45	capability	capability	NOUN
crl-15984	167	46	on	on	ADP
crl-15984	167	47	the	the	DET
crl-15984	167	48	part	part	NOUN
crl-15984	167	49	of	of	ADP
crl-15984	167	50	the	the	DET
crl-15984	167	51	staff	staff	NOUN
crl-15984	167	52	members	member	NOUN
crl-15984	167	53	’	'	PUNCT
crl-15984	167	54	and	and	CCONJ
crl-15984	167	55	users	user	NOUN
crl-15984	167	56	’	'	PUNCT
crl-15984	167	57	computers	computer	NOUN
crl-15984	167	58	.	.	PUNCT
crl-15984	168	1	there	there	PRON
crl-15984	168	2	is	be	VERB
crl-15984	168	3	the	the	DET
crl-15984	168	4	potential	potential	NOUN
crl-15984	168	5	,	,	PUNCT
crl-15984	168	6	when	when	SCONJ
crl-15984	168	7	co	co	VERB
crl-15984	168	8	-	-	VERB
crl-15984	168	9	browsing	browse	VERB
crl-15984	168	10	,	,	PUNCT
crl-15984	168	11	for	for	SCONJ
crl-15984	168	12	more	more	ADJ
crl-15984	168	13	technical	technical	ADJ
crl-15984	168	14	difficulties	difficulty	NOUN
crl-15984	168	15	to	to	PART
crl-15984	168	16	occur	occur	VERB
crl-15984	168	17	;	;	PUNCT
crl-15984	168	18	and	and	CCONJ
crl-15984	168	19	this	this	DET
crl-15984	168	20	question	question	NOUN
crl-15984	168	21	category	category	NOUN
crl-15984	168	22	,	,	PUNCT
crl-15984	168	23	“	"	PUNCT
crl-15984	168	24	request	request	NOUN
crl-15984	168	25	for	for	ADP
crl-15984	168	26	instruction	instruction	NOUN
crl-15984	168	27	,	,	PUNCT
crl-15984	168	28	”	"	PUNCT
crl-15984	168	29	would	would	AUX
crl-15984	168	30	tempt	tempt	VERB
crl-15984	168	31	staff	staff	NOUN
crl-15984	168	32	members	member	NOUN
crl-15984	168	33	to	to	PART
crl-15984	168	34	use	use	VERB
crl-15984	168	35	this	this	DET
crl-15984	168	36	feature	feature	NOUN
crl-15984	168	37	more	more	ADV
crl-15984	168	38	often	often	ADV
crl-15984	168	39	(	(	PUNCT
crl-15984	168	40	for	for	ADP
crl-15984	168	41	instance	instance	NOUN
crl-15984	168	42	,	,	PUNCT
crl-15984	168	43	to	to	PART
crl-15984	168	44	demonstrate	demonstrate	VERB
crl-15984	168	45	database	database	NOUN
crl-15984	168	46	use	use	NOUN
crl-15984	168	47	)	)	PUNCT
crl-15984	168	48	to	to	ADP
crl-15984	168	49	patrons	patron	NOUN
crl-15984	168	50	in	in	ADP
crl-15984	168	51	real	real	ADJ
crl-15984	168	52	time	time	NOUN
crl-15984	168	53	.	.	PUNCT
crl-15984	169	1	in	in	ADP
crl-15984	169	2	the	the	DET
crl-15984	169	3	third	third	ADJ
crl-15984	169	4	question	question	NOUN
crl-15984	169	5	category	category	NOUN
crl-15984	169	6	,	,	PUNCT
crl-15984	169	7	“	"	PUNCT
crl-15984	169	8	request	request	NOUN
crl-15984	169	9	for	for	ADP
crl-15984	169	10	academic	academic	ADJ
crl-15984	169	11	information	information	NOUN
crl-15984	169	12	,	,	PUNCT
crl-15984	169	13	”	"	PUNCT
crl-15984	169	14	uofa	uofa	NOUN
crl-15984	169	15	staff	staff	NOUN
crl-15984	169	16	did	do	AUX
crl-15984	169	17	not	not	PART
crl-15984	169	18	answer	answer	VERB
crl-15984	169	19	10	10	NUM
crl-15984	169	20	of	of	ADP
crl-15984	169	21	70	70	NUM
crl-15984	169	22	questions	question	NOUN
crl-15984	169	23	in	in	ADP
crl-15984	169	24	real	real	ADJ
crl-15984	169	25	time	time	NOUN
crl-15984	169	26	;	;	PUNCT
crl-15984	169	27	5	5	NUM
crl-15984	169	28	of	of	ADP
crl-15984	169	29	these	these	DET
crl-15984	169	30	10	10	NUM
crl-15984	169	31	were	be	AUX
crl-15984	169	32	due	due	ADJ
crl-15984	169	33	to	to	ADP
crl-15984	169	34	the	the	DET
crl-15984	169	35	staff	staff	NOUN
crl-15984	169	36	member	member	NOUN
crl-15984	169	37	not	not	PART
crl-15984	169	38	knowing	know	VERB
crl-15984	169	39	the	the	DET
crl-15984	169	40	answer	answer	NOUN
crl-15984	169	41	to	to	ADP
crl-15984	169	42	the	the	DET
crl-15984	169	43	question	question	NOUN
crl-15984	169	44	owing	owe	VERB
crl-15984	169	45	to	to	ADP
crl-15984	169	46	lack	lack	NOUN
crl-15984	169	47	of	of	ADP
crl-15984	169	48	expertise	expertise	NOUN
crl-15984	169	49	.	.	PUNCT
crl-15984	170	1	as	as	SCONJ
crl-15984	170	2	in	in	ADP
crl-15984	170	3	part	part	NOUN
crl-15984	170	4	one	one	NUM
crl-15984	170	5	of	of	ADP
crl-15984	170	6	the	the	DET
crl-15984	170	7	study	study	NOUN
crl-15984	170	8	,	,	PUNCT
crl-15984	170	9	this	this	PRON
crl-15984	170	10	was	be	AUX
crl-15984	170	11	their	their	PRON
crl-15984	170	12	most	most	ADV
crl-15984	170	13	challenging	challenging	ADJ
crl-15984	170	14	question	question	NOUN
crl-15984	170	15	category	category	NOUN
crl-15984	170	16	for	for	ADP
crl-15984	170	17	not	not	PART
crl-15984	170	18	meeting	meet	VERB
crl-15984	170	19	the	the	DET
crl-15984	170	20	standards	standard	NOUN
crl-15984	170	21	and	and	CCONJ
crl-15984	170	22	not	not	PART
crl-15984	170	23	answering	answer	VERB
crl-15984	170	24	questions	question	NOUN
crl-15984	170	25	in	in	ADP
crl-15984	170	26	real	real	ADJ
crl-15984	170	27	time	time	NOUN
crl-15984	170	28	.	.	PUNCT
crl-15984	171	1	non	non	ADJ
crl-15984	171	2	-	-	ADJ
crl-15984	171	3	uofa	uofa	ADJ
crl-15984	171	4	staff	staff	NOUN
crl-15984	171	5	did	do	AUX
crl-15984	171	6	not	not	PART
crl-15984	171	7	answer	answer	VERB
crl-15984	171	8	18	18	NUM
crl-15984	171	9	of	of	ADP
crl-15984	171	10	70	70	NUM
crl-15984	171	11	questions	question	NOUN
crl-15984	171	12	in	in	ADP
crl-15984	171	13	real	real	ADJ
crl-15984	171	14	time	time	NOUN
crl-15984	171	15	for	for	ADP
crl-15984	171	16	this	this	DET
crl-15984	171	17	question	question	NOUN
crl-15984	171	18	category	category	NOUN
crl-15984	171	19	,	,	PUNCT
crl-15984	171	20	with	with	ADP
crl-15984	171	21	9	9	NUM
crl-15984	171	22	of	of	ADP
crl-15984	171	23	those	those	PRON
crl-15984	171	24	because	because	SCONJ
crl-15984	171	25	of	of	ADP
crl-15984	171	26	the	the	DET
crl-15984	171	27	staff	staff	NOUN
crl-15984	171	28	member	member	NOUN
crl-15984	171	29	not	not	PART
crl-15984	171	30	knowing	know	VERB
crl-15984	171	31	the	the	DET
crl-15984	171	32	answer	answer	NOUN
crl-15984	171	33	.	.	PUNCT
crl-15984	172	1	there	there	PRON
crl-15984	172	2	were	be	VERB
crl-15984	172	3	two	two	NUM
crl-15984	172	4	subcategories	subcategorie	NOUN
crl-15984	172	5	created	create	VERB
crl-15984	172	6	for	for	ADP
crl-15984	172	7	staff	staff	NOUN
crl-15984	172	8	members	member	NOUN
crl-15984	172	9	not	not	PART
crl-15984	172	10	answering	answer	VERB
crl-15984	172	11	the	the	DET
crl-15984	172	12	question	question	NOUN
crl-15984	172	13	in	in	ADP
crl-15984	172	14	real	real	ADJ
crl-15984	172	15	time	time	NOUN
crl-15984	172	16	due	due	ADP
crl-15984	172	17	to	to	AUX
crl-15984	172	18	“	"	PUNCT
crl-15984	172	19	not	not	PART
crl-15984	172	20	knowing	know	VERB
crl-15984	172	21	the	the	DET
crl-15984	172	22	answer	answer	NOUN
crl-15984	172	23	”	"	PUNCT
crl-15984	172	24	:	:	PUNCT
crl-15984	172	25	1	1	X
crl-15984	172	26	)	)	PUNCT
crl-15984	172	27	“	"	PUNCT
crl-15984	172	28	lack	lack	NOUN
crl-15984	172	29	of	of	ADP
crl-15984	172	30	expertise	expertise	NOUN
crl-15984	172	31	”	"	PUNCT
crl-15984	172	32	;	;	PUNCT
crl-15984	172	33	or	or	CCONJ
crl-15984	172	34	2	2	X
crl-15984	172	35	)	)	PUNCT
crl-15984	172	36	“	"	PUNCT
crl-15984	172	37	cultural	cultural	ADJ
crl-15984	172	38	barrier	barrier	NOUN
crl-15984	172	39	”	"	PUNCT
crl-15984	172	40	(	(	PUNCT
crl-15984	172	41	for	for	ADP
crl-15984	172	42	instance	instance	NOUN
crl-15984	172	43	,	,	PUNCT
crl-15984	172	44	not	not	PART
crl-15984	172	45	understanding	understand	VERB
crl-15984	172	46	the	the	DET
crl-15984	172	47	canadian	canadian	ADJ
crl-15984	172	48	educational	educational	ADJ
crl-15984	172	49	context	context	NOUN
crl-15984	172	50	)	)	PUNCT
crl-15984	172	51	.	.	PUNCT
crl-15984	173	1	in	in	ADP
crl-15984	173	2	this	this	DET
crl-15984	173	3	question	question	NOUN
crl-15984	173	4	category	category	NOUN
crl-15984	173	5	,	,	PUNCT
crl-15984	173	6	only	only	ADV
crl-15984	173	7	1	1	NUM
crl-15984	173	8	of	of	ADP
crl-15984	173	9	the	the	DET
crl-15984	173	10	9	9	NUM
crl-15984	173	11	questions	question	NOUN
crl-15984	173	12	was	be	AUX
crl-15984	173	13	not	not	PART
crl-15984	173	14	answered	answer	VERB
crl-15984	173	15	in	in	ADP
crl-15984	173	16	real	real	ADJ
crl-15984	173	17	time	time	NOUN
crl-15984	173	18	by	by	ADP
crl-15984	173	19	non	non	ADJ
crl-15984	173	20	-	-	ADJ
crl-15984	173	21	uofa	uofa	ADJ
crl-15984	173	22	staff	staff	NOUN
crl-15984	173	23	because	because	SCONJ
crl-15984	173	24	of	of	ADP
crl-15984	173	25	measuring	measure	VERB
crl-15984	173	26	quality	quality	NOUN
crl-15984	173	27	in	in	ADP
crl-15984	173	28	chat	chat	NOUN
crl-15984	173	29	reference	reference	NOUN
crl-15984	173	30	consortia	consortium	NOUN
crl-15984	173	31	81	81	NUM
crl-15984	173	32	a	a	DET
crl-15984	173	33	cultural	cultural	ADJ
crl-15984	173	34	barrier	barrier	NOUN
crl-15984	173	35	.	.	PUNCT
crl-15984	174	1	in	in	ADP
crl-15984	174	2	fact	fact	NOUN
crl-15984	174	3	,	,	PUNCT
crl-15984	174	4	as	as	SCONJ
crl-15984	174	5	will	will	AUX
crl-15984	174	6	be	be	AUX
crl-15984	174	7	discussed	discuss	VERB
crl-15984	174	8	later	later	ADV
crl-15984	174	9	,	,	PUNCT
crl-15984	174	10	the	the	DET
crl-15984	174	11	subcategory	subcategory	NOUN
crl-15984	174	12	of	of	ADP
crl-15984	174	13	“	"	PUNCT
crl-15984	174	14	cultural	cultural	ADJ
crl-15984	174	15	barrier	barrier	NOUN
crl-15984	174	16	”	"	PUNCT
crl-15984	174	17	only	only	ADV
crl-15984	174	18	accounted	account	VERB
crl-15984	174	19	for	for	ADP
crl-15984	174	20	3	3	NUM
crl-15984	174	21	transcripts	transcript	NOUN
crl-15984	174	22	in	in	ADP
crl-15984	174	23	total	total	NOUN
crl-15984	174	24	,	,	PUNCT
crl-15984	174	25	for	for	ADP
crl-15984	174	26	all	all	DET
crl-15984	174	27	question	question	NOUN
crl-15984	174	28	categories	category	NOUN
crl-15984	174	29	,	,	PUNCT
crl-15984	174	30	not	not	PART
crl-15984	174	31	being	be	AUX
crl-15984	174	32	answered	answer	VERB
crl-15984	174	33	in	in	ADP
crl-15984	174	34	real	real	ADJ
crl-15984	174	35	time	time	NOUN
crl-15984	174	36	for	for	ADP
crl-15984	174	37	nonuofa	nonuofa	PROPN
crl-15984	174	38	staff	staff	NOUN
crl-15984	174	39	.	.	PUNCT
crl-15984	175	1	the	the	DET
crl-15984	175	2	fourth	fourth	ADJ
crl-15984	175	3	question	question	NOUN
crl-15984	175	4	category	category	NOUN
crl-15984	175	5	also	also	ADV
crl-15984	175	6	correlates	correlate	VERB
crl-15984	175	7	with	with	ADP
crl-15984	175	8	part	part	NOUN
crl-15984	175	9	one	one	NUM
crl-15984	175	10	of	of	ADP
crl-15984	175	11	the	the	DET
crl-15984	175	12	study	study	NOUN
crl-15984	175	13	for	for	ADP
crl-15984	175	14	both	both	CCONJ
crl-15984	175	15	the	the	DET
crl-15984	175	16	uofa	uofa	NOUN
crl-15984	175	17	and	and	CCONJ
crl-15984	175	18	non	non	ADJ
crl-15984	175	19	-	-	ADJ
crl-15984	175	20	uofa	uofa	ADJ
crl-15984	175	21	staff	staff	NOUN
crl-15984	175	22	members	member	NOUN
crl-15984	175	23	.	.	PUNCT
crl-15984	176	1	uofa	uofa	NOUN
crl-15984	176	2	staff	staff	PROPN
crl-15984	176	3	did	do	AUX
crl-15984	176	4	not	not	PART
crl-15984	176	5	answer	answer	VERB
crl-15984	176	6	6	6	NUM
crl-15984	176	7	out	out	ADP
crl-15984	176	8	of	of	ADP
crl-15984	176	9	42	42	NUM
crl-15984	176	10	questions	question	NOUN
crl-15984	176	11	in	in	ADP
crl-15984	176	12	real	real	ADJ
crl-15984	176	13	time	time	NOUN
crl-15984	176	14	,	,	PUNCT
crl-15984	176	15	with	with	ADP
crl-15984	176	16	4	4	NUM
crl-15984	176	17	of	of	ADP
crl-15984	176	18	these	these	PRON
crl-15984	176	19	due	due	ADP
crl-15984	176	20	to	to	ADP
crl-15984	176	21	the	the	DET
crl-15984	176	22	staff	staff	NOUN
crl-15984	176	23	member	member	NOUN
crl-15984	176	24	not	not	PART
crl-15984	176	25	knowing	know	VERB
crl-15984	176	26	the	the	DET
crl-15984	176	27	answer	answer	NOUN
crl-15984	176	28	.	.	PUNCT
crl-15984	177	1	the	the	DET
crl-15984	177	2	non	non	ADJ
crl-15984	177	3	-	-	ADJ
crl-15984	177	4	uofa	uofa	ADJ
crl-15984	177	5	staff	staff	NOUN
crl-15984	177	6	did	do	AUX
crl-15984	177	7	not	not	PART
crl-15984	177	8	answer	answer	VERB
crl-15984	177	9	8	8	NUM
crl-15984	177	10	out	out	ADP
crl-15984	177	11	of	of	ADP
crl-15984	177	12	18	18	NUM
crl-15984	177	13	questions	question	NOUN
crl-15984	177	14	,	,	PUNCT
crl-15984	177	15	with	with	ADP
crl-15984	177	16	4	4	NUM
crl-15984	177	17	of	of	ADP
crl-15984	177	18	these	these	PRON
crl-15984	177	19	because	because	SCONJ
crl-15984	177	20	the	the	DET
crl-15984	177	21	staff	staff	NOUN
crl-15984	177	22	member	member	NOUN
crl-15984	177	23	did	do	AUX
crl-15984	177	24	not	not	PART
crl-15984	177	25	know	know	VERB
crl-15984	177	26	the	the	DET
crl-15984	177	27	answer	answer	NOUN
crl-15984	177	28	.	.	PUNCT
crl-15984	178	1	again	again	ADV
crl-15984	178	2	,	,	PUNCT
crl-15984	178	3	for	for	ADP
crl-15984	178	4	this	this	DET
crl-15984	178	5	category	category	NOUN
crl-15984	178	6	,	,	PUNCT
crl-15984	178	7	for	for	ADP
crl-15984	178	8	both	both	DET
crl-15984	178	9	types	type	NOUN
crl-15984	178	10	of	of	ADP
crl-15984	178	11	staff	staff	NOUN
crl-15984	178	12	members	member	NOUN
crl-15984	178	13	,	,	PUNCT
crl-15984	178	14	half	half	NOUN
crl-15984	178	15	of	of	ADP
crl-15984	178	16	the	the	DET
crl-15984	178	17	questions	question	NOUN
crl-15984	178	18	not	not	PART
crl-15984	178	19	being	be	AUX
crl-15984	178	20	answered	answer	VERB
crl-15984	178	21	in	in	ADP
crl-15984	178	22	real	real	ADJ
crl-15984	178	23	time	time	NOUN
crl-15984	178	24	were	be	AUX
crl-15984	178	25	due	due	ADJ
crl-15984	178	26	to	to	ADP
crl-15984	178	27	the	the	DET
crl-15984	178	28	staff	staff	NOUN
crl-15984	178	29	member	member	NOUN
crl-15984	178	30	not	not	PART
crl-15984	178	31	knowing	know	VERB
crl-15984	178	32	the	the	DET
crl-15984	178	33	answer	answer	NOUN
crl-15984	178	34	to	to	ADP
crl-15984	178	35	the	the	DET
crl-15984	178	36	question	question	NOUN
crl-15984	178	37	,	,	PUNCT
crl-15984	178	38	and	and	CCONJ
crl-15984	178	39	the	the	DET
crl-15984	178	40	numbers	number	NOUN
crl-15984	178	41	were	be	AUX
crl-15984	178	42	greater	great	ADJ
crl-15984	178	43	for	for	ADP
crl-15984	178	44	non	non	ADJ
crl-15984	178	45	-	-	ADJ
crl-15984	178	46	uofa	uofa	ADJ
crl-15984	178	47	staff	staff	NOUN
crl-15984	178	48	than	than	SCONJ
crl-15984	178	49	they	they	PRON
crl-15984	178	50	were	be	AUX
crl-15984	178	51	for	for	ADP
crl-15984	178	52	uofa	uofa	NOUN
crl-15984	178	53	staff	staff	NOUN
crl-15984	178	54	,	,	PUNCT
crl-15984	178	55	with	with	ADP
crl-15984	178	56	the	the	DET
crl-15984	178	57	suggestion	suggestion	NOUN
crl-15984	178	58	again	again	ADV
crl-15984	178	59	being	be	AUX
crl-15984	178	60	that	that	SCONJ
crl-15984	178	61	uofa	uofa	NOUN
crl-15984	178	62	staff	staff	NOUN
crl-15984	178	63	had	have	VERB
crl-15984	178	64	access	access	NOUN
crl-15984	178	65	to	to	ADP
crl-15984	178	66	administrative	administrative	ADJ
crl-15984	178	67	information	information	NOUN
crl-15984	178	68	in	in	ADP
crl-15984	178	69	different	different	ADJ
crl-15984	178	70	ways	way	NOUN
crl-15984	178	71	than	than	ADP
crl-15984	178	72	non	non	ADJ
crl-15984	178	73	-	-	ADJ
crl-15984	178	74	uofa	uofa	ADJ
crl-15984	178	75	staff	staff	NOUN
crl-15984	178	76	.	.	PUNCT
crl-15984	179	1	the	the	DET
crl-15984	179	2	data	datum	NOUN
crl-15984	179	3	show	show	VERB
crl-15984	179	4	that	that	SCONJ
crl-15984	179	5	the	the	DET
crl-15984	179	6	deferment	deferment	NOUN
crl-15984	179	7	category	category	NOUN
crl-15984	179	8	,	,	PUNCT
crl-15984	179	9	“	"	PUNCT
crl-15984	179	10	does	do	AUX
crl-15984	179	11	not	not	PART
crl-15984	179	12	know	know	VERB
crl-15984	179	13	answer	answer	NOUN
crl-15984	179	14	,	,	PUNCT
crl-15984	179	15	”	"	PUNCT
crl-15984	179	16	was	be	AUX
crl-15984	179	17	the	the	DET
crl-15984	179	18	reason	reason	NOUN
crl-15984	179	19	cited	cite	VERB
crl-15984	179	20	for	for	ADP
crl-15984	179	21	almost	almost	ADV
crl-15984	179	22	half	half	NOUN
crl-15984	179	23	of	of	ADP
crl-15984	179	24	the	the	DET
crl-15984	179	25	questions	question	NOUN
crl-15984	179	26	not	not	PART
crl-15984	179	27	being	be	AUX
crl-15984	179	28	answered	answer	VERB
crl-15984	179	29	in	in	ADP
crl-15984	179	30	real	real	ADJ
crl-15984	179	31	time	time	NOUN
crl-15984	179	32	by	by	ADP
crl-15984	179	33	both	both	DET
crl-15984	179	34	uofa	uofa	NOUN
crl-15984	179	35	and	and	CCONJ
crl-15984	179	36	non	non	ADJ
crl-15984	179	37	-	-	ADJ
crl-15984	179	38	uofa	uofa	ADJ
crl-15984	179	39	staff	staff	NOUN
crl-15984	179	40	members	member	NOUN
crl-15984	179	41	.	.	PUNCT
crl-15984	180	1	distinguishing	distinguish	VERB
crl-15984	180	2	between	between	ADP
crl-15984	180	3	a	a	DET
crl-15984	180	4	staff	staff	NOUN
crl-15984	180	5	member	member	NOUN
crl-15984	180	6	forwarding	forward	VERB
crl-15984	180	7	the	the	DET
crl-15984	180	8	question	question	NOUN
crl-15984	180	9	because	because	SCONJ
crl-15984	180	10	they	they	PRON
crl-15984	180	11	did	do	AUX
crl-15984	180	12	not	not	PART
crl-15984	180	13	know	know	VERB
crl-15984	180	14	the	the	DET
crl-15984	180	15	answer	answer	NOUN
crl-15984	180	16	(	(	PUNCT
crl-15984	180	17	deferment	deferment	NOUN
crl-15984	180	18	category	category	NOUN
crl-15984	180	19	4	4	NUM
crl-15984	180	20	)	)	PUNCT
crl-15984	180	21	,	,	PUNCT
crl-15984	180	22	and	and	CCONJ
crl-15984	180	23	forwarding	forward	VERB
crl-15984	180	24	to	to	ADP
crl-15984	180	25	a	a	DET
crl-15984	180	26	subject	subject	ADJ
crl-15984	180	27	specialist	specialist	NOUN
crl-15984	180	28	(	(	PUNCT
crl-15984	180	29	deferment	deferment	NOUN
crl-15984	180	30	category	category	NOUN
crl-15984	180	31	5	5	NUM
crl-15984	180	32	)	)	PUNCT
crl-15984	180	33	,	,	PUNCT
crl-15984	180	34	was	be	AUX
crl-15984	180	35	important	important	ADJ
crl-15984	180	36	,	,	PUNCT
crl-15984	180	37	particularly	particularly	ADV
crl-15984	180	38	to	to	PART
crl-15984	180	39	account	account	VERB
crl-15984	180	40	for	for	ADP
crl-15984	180	41	times	time	NOUN
crl-15984	180	42	the	the	DET
crl-15984	180	43	question	question	NOUN
crl-15984	180	44	legitimately	legitimately	ADV
crl-15984	180	45	could	could	AUX
crl-15984	180	46	not	not	PART
crl-15984	180	47	be	be	AUX
crl-15984	180	48	answered	answer	VERB
crl-15984	180	49	in	in	ADP
crl-15984	180	50	the	the	DET
crl-15984	180	51	chat	chat	NOUN
crl-15984	180	52	format	format	NOUN
crl-15984	180	53	(	(	PUNCT
crl-15984	180	54	for	for	ADP
crl-15984	180	55	instance	instance	NOUN
crl-15984	180	56	,	,	PUNCT
crl-15984	180	57	length	length	NOUN
crl-15984	180	58	of	of	ADP
crl-15984	180	59	time	time	NOUN
crl-15984	180	60	needed	need	VERB
crl-15984	180	61	to	to	PART
crl-15984	180	62	answer	answer	VERB
crl-15984	180	63	the	the	DET
crl-15984	180	64	question	question	NOUN
crl-15984	180	65	)	)	PUNCT
crl-15984	180	66	versus	versus	ADP
crl-15984	180	67	those	those	DET
crl-15984	180	68	times	time	NOUN
crl-15984	180	69	that	that	SCONJ
crl-15984	180	70	the	the	DET
crl-15984	180	71	question	question	NOUN
crl-15984	180	72	could	could	AUX
crl-15984	180	73	have	have	AUX
crl-15984	180	74	been	be	AUX
crl-15984	180	75	answered	answer	VERB
crl-15984	180	76	if	if	SCONJ
crl-15984	180	77	the	the	DET
crl-15984	180	78	staff	staff	NOUN
crl-15984	180	79	member	member	NOUN
crl-15984	180	80	had	have	VERB
crl-15984	180	81	appropriate	appropriate	ADJ
crl-15984	180	82	knowledge	knowledge	NOUN
crl-15984	180	83	.	.	PUNCT
crl-15984	181	1	deferment	deferment	NOUN
crl-15984	181	2	category	category	NOUN
crl-15984	181	3	3	3	NUM
crl-15984	181	4	represents	represent	VERB
crl-15984	181	5	questions	question	NOUN
crl-15984	181	6	not	not	PART
crl-15984	181	7	suitable	suitable	ADJ
crl-15984	181	8	for	for	ADP
crl-15984	181	9	the	the	DET
crl-15984	181	10	chat	chat	PROPN
crl-15984	181	11	reference	reference	NOUN
crl-15984	181	12	format	format	NOUN
crl-15984	181	13	.	.	PUNCT
crl-15984	182	1	the	the	DET
crl-15984	182	2	fact	fact	NOUN
crl-15984	182	3	that	that	SCONJ
crl-15984	182	4	deferment	deferment	NOUN
crl-15984	182	5	category	category	NOUN
crl-15984	182	6	4	4	NUM
crl-15984	182	7	is	be	AUX
crl-15984	182	8	high	high	ADJ
crl-15984	182	9	for	for	SCONJ
crl-15984	182	10	both	both	DET
crl-15984	182	11	groups	group	NOUN
crl-15984	182	12	might	might	AUX
crl-15984	182	13	indicate	indicate	VERB
crl-15984	182	14	that	that	SCONJ
crl-15984	182	15	it	it	PRON
crl-15984	182	16	is	be	AUX
crl-15984	182	17	“	"	PUNCT
crl-15984	182	18	typical	typical	ADJ
crl-15984	182	19	”	"	PUNCT
crl-15984	182	20	to	to	PART
crl-15984	182	21	not	not	PART
crl-15984	182	22	be	be	AUX
crl-15984	182	23	able	able	ADJ
crl-15984	182	24	to	to	PART
crl-15984	182	25	answer	answer	VERB
crl-15984	182	26	certain	certain	ADJ
crl-15984	182	27	questions	question	NOUN
crl-15984	182	28	;	;	PUNCT
crl-15984	182	29	however	however	ADV
crl-15984	182	30	,	,	PUNCT
crl-15984	182	31	it	it	PRON
crl-15984	182	32	would	would	AUX
crl-15984	182	33	be	be	AUX
crl-15984	182	34	interesting	interesting	ADJ
crl-15984	182	35	to	to	PART
crl-15984	182	36	see	see	VERB
crl-15984	182	37	if	if	SCONJ
crl-15984	182	38	this	this	PRON
crl-15984	182	39	is	be	AUX
crl-15984	182	40	the	the	DET
crl-15984	182	41	situation	situation	NOUN
crl-15984	182	42	at	at	ADP
crl-15984	182	43	physical	physical	ADJ
crl-15984	182	44	reference	reference	NOUN
crl-15984	182	45	desks	desk	NOUN
crl-15984	182	46	as	as	ADV
crl-15984	182	47	well	well	ADV
crl-15984	182	48	.	.	PUNCT
crl-15984	183	1	performing	perform	VERB
crl-15984	183	2	part	part	NOUN
crl-15984	183	3	two	two	NUM
crl-15984	183	4	of	of	ADP
crl-15984	183	5	this	this	DET
crl-15984	183	6	study	study	NOUN
crl-15984	183	7	at	at	ADP
crl-15984	183	8	the	the	DET
crl-15984	183	9	physical	physical	ADJ
crl-15984	183	10	reference	reference	NOUN
crl-15984	183	11	desk	desk	NOUN
crl-15984	183	12	of	of	ADP
crl-15984	183	13	uofa	uofa	NOUN
crl-15984	183	14	,	,	PUNCT
crl-15984	183	15	and	and	CCONJ
crl-15984	183	16	comparing	compare	VERB
crl-15984	183	17	the	the	DET
crl-15984	183	18	results	result	NOUN
crl-15984	183	19	to	to	ADP
crl-15984	183	20	the	the	DET
crl-15984	183	21	uofa	uofa	NOUN
crl-15984	183	22	chat	chat	PROPN
crl-15984	183	23	reference	reference	NOUN
crl-15984	183	24	data	datum	NOUN
crl-15984	183	25	,	,	PUNCT
crl-15984	183	26	may	may	AUX
crl-15984	183	27	show	show	VERB
crl-15984	183	28	if	if	SCONJ
crl-15984	183	29	this	this	PRON
crl-15984	183	30	is	be	AUX
crl-15984	183	31	actually	actually	ADV
crl-15984	183	32	the	the	DET
crl-15984	183	33	case	case	NOUN
crl-15984	183	34	.	.	PUNCT
crl-15984	184	1	another	another	DET
crl-15984	184	2	significant	significant	ADJ
crl-15984	184	3	reason	reason	NOUN
crl-15984	184	4	why	why	SCONJ
crl-15984	184	5	questions	question	NOUN
crl-15984	184	6	were	be	AUX
crl-15984	184	7	not	not	PART
crl-15984	184	8	answered	answer	VERB
crl-15984	184	9	in	in	ADP
crl-15984	184	10	real	real	ADJ
crl-15984	184	11	time	time	NOUN
crl-15984	184	12	by	by	ADP
crl-15984	184	13	uofa	uofa	NOUN
crl-15984	184	14	staff	staff	NOUN
crl-15984	184	15	was	be	AUX
crl-15984	184	16	deferment	deferment	NOUN
crl-15984	184	17	category	category	NOUN
crl-15984	184	18	1	1	NUM
crl-15984	184	19	,	,	PUNCT
crl-15984	184	20	“	"	PUNCT
crl-15984	184	21	technical	technical	ADJ
crl-15984	184	22	difficulty	difficulty	NOUN
crl-15984	184	23	.	.	PUNCT
crl-15984	184	24	”	"	PUNCT
crl-15984	185	1	this	this	PRON
crl-15984	185	2	could	could	AUX
crl-15984	185	3	occur	occur	VERB
crl-15984	185	4	on	on	ADP
crl-15984	185	5	the	the	DET
crl-15984	185	6	librarian	librarian	PROPN
crl-15984	185	7	’s	’s	PART
crl-15984	185	8	end	end	NOUN
crl-15984	185	9	or	or	CCONJ
crl-15984	185	10	the	the	DET
crl-15984	185	11	user	user	NOUN
crl-15984	185	12	’s	’s	PART
crl-15984	185	13	end	end	NOUN
crl-15984	185	14	and	and	CCONJ
crl-15984	185	15	could	could	AUX
crl-15984	185	16	be	be	AUX
crl-15984	185	17	due	due	ADJ
crl-15984	185	18	to	to	ADP
crl-15984	185	19	problems	problem	NOUN
crl-15984	185	20	with	with	ADP
crl-15984	185	21	the	the	DET
crl-15984	185	22	hardware	hardware	NOUN
crl-15984	185	23	,	,	PUNCT
crl-15984	185	24	so	so	ADV
crl-15984	185	25	ware	ware	NOUN
crl-15984	185	26	,	,	PUNCT
crl-15984	185	27	or	or	CCONJ
crl-15984	185	28	server	server	NOUN
crl-15984	185	29	.	.	PUNCT
crl-15984	186	1	uofa	uofa	NOUN
crl-15984	186	2	staff	staff	PROPN
crl-15984	186	3	did	do	AUX
crl-15984	186	4	not	not	PART
crl-15984	186	5	answer	answer	VERB
crl-15984	186	6	26	26	NUM
crl-15984	186	7	percent	percent	NOUN
crl-15984	186	8	of	of	ADP
crl-15984	186	9	their	their	PRON
crl-15984	186	10	questions	question	NOUN
crl-15984	186	11	in	in	ADP
crl-15984	186	12	real	real	ADJ
crl-15984	186	13	time	time	NOUN
crl-15984	186	14	because	because	SCONJ
crl-15984	186	15	of	of	ADP
crl-15984	186	16	some	some	DET
crl-15984	186	17	type	type	NOUN
crl-15984	186	18	of	of	ADP
crl-15984	186	19	technical	technical	ADJ
crl-15984	186	20	difficulty	difficulty	NOUN
crl-15984	186	21	,	,	PUNCT
crl-15984	186	22	while	while	SCONJ
crl-15984	186	23	non	non	ADJ
crl-15984	186	24	-	-	ADJ
crl-15984	186	25	uofa	uofa	ADJ
crl-15984	186	26	staff	staff	NOUN
crl-15984	186	27	did	do	AUX
crl-15984	186	28	not	not	PART
crl-15984	186	29	answer	answer	VERB
crl-15984	186	30	18	18	NUM
crl-15984	186	31	percent	percent	NOUN
crl-15984	186	32	of	of	ADP
crl-15984	186	33	their	their	PRON
crl-15984	186	34	questions	question	NOUN
crl-15984	186	35	for	for	ADP
crl-15984	186	36	the	the	DET
crl-15984	186	37	same	same	ADJ
crl-15984	186	38	reason	reason	NOUN
crl-15984	186	39	.	.	PUNCT
crl-15984	187	1	this	this	PRON
crl-15984	187	2	does	do	AUX
crl-15984	187	3	not	not	PART
crl-15984	187	4	necessarily	necessarily	ADV
crl-15984	187	5	mean	mean	VERB
crl-15984	187	6	that	that	SCONJ
crl-15984	187	7	uofa	uofa	NOUN
crl-15984	187	8	staff	staff	NOUN
crl-15984	187	9	have	have	VERB
crl-15984	187	10	more	more	ADJ
crl-15984	187	11	technical	technical	ADJ
crl-15984	187	12	difficulties	difficulty	NOUN
crl-15984	187	13	than	than	ADP
crl-15984	187	14	non	non	ADJ
crl-15984	187	15	-	-	ADJ
crl-15984	187	16	uofa	uofa	ADJ
crl-15984	187	17	staff	staff	NOUN
crl-15984	187	18	;	;	PUNCT
crl-15984	187	19	rather	rather	ADV
crl-15984	187	20	,	,	PUNCT
crl-15984	187	21	it	it	PRON
crl-15984	187	22	means	mean	VERB
crl-15984	187	23	that	that	SCONJ
crl-15984	187	24	technical	technical	ADJ
crl-15984	187	25	difficulties	difficulty	NOUN
crl-15984	187	26	account	account	VERB
crl-15984	187	27	for	for	ADP
crl-15984	187	28	a	a	DET
crl-15984	187	29	larger	large	ADJ
crl-15984	187	30	percentage	percentage	NOUN
crl-15984	187	31	of	of	ADP
crl-15984	187	32	the	the	DET
crl-15984	187	33	reasons	reason	NOUN
crl-15984	187	34	that	that	PRON
crl-15984	187	35	uofa	uofa	NOUN
crl-15984	187	36	staff	staff	NOUN
crl-15984	187	37	do	do	AUX
crl-15984	187	38	not	not	PART
crl-15984	187	39	answer	answer	VERB
crl-15984	187	40	questions	question	NOUN
crl-15984	187	41	in	in	ADP
crl-15984	187	42	real	real	ADJ
crl-15984	187	43	time	time	NOUN
crl-15984	187	44	when	when	SCONJ
crl-15984	187	45	compared	compare	VERB
crl-15984	187	46	to	to	ADP
crl-15984	187	47	non	non	ADJ
crl-15984	187	48	-	-	ADJ
crl-15984	187	49	uofa	uofa	ADJ
crl-15984	187	50	staff	staff	NOUN
crl-15984	187	51	.	.	PUNCT
crl-15984	188	1	for	for	ADP
crl-15984	188	2	uofa	uofa	PROPN
crl-15984	188	3	staff	staff	NOUN
crl-15984	188	4	,	,	PUNCT
crl-15984	188	5	this	this	PRON
crl-15984	188	6	is	be	AUX
crl-15984	188	7	the	the	DET
crl-15984	188	8	second	second	ADV
crl-15984	188	9	largest	large	ADJ
crl-15984	188	10	reason	reason	NOUN
crl-15984	188	11	why	why	SCONJ
crl-15984	188	12	questions	question	NOUN
crl-15984	188	13	are	be	AUX
crl-15984	188	14	not	not	PART
crl-15984	188	15	being	be	AUX
crl-15984	188	16	answered	answer	VERB
crl-15984	188	17	in	in	ADP
crl-15984	188	18	real	real	ADJ
crl-15984	188	19	time	time	NOUN
crl-15984	188	20	.	.	PUNCT
crl-15984	189	1	this	this	PRON
crl-15984	189	2	indicates	indicate	VERB
crl-15984	189	3	that	that	SCONJ
crl-15984	189	4	solving	solve	VERB
crl-15984	189	5	technical	technical	ADJ
crl-15984	189	6	difficulties	difficulty	NOUN
crl-15984	189	7	should	should	AUX
crl-15984	189	8	be	be	AUX
crl-15984	189	9	a	a	DET
crl-15984	189	10	table	table	NOUN
crl-15984	189	11	6	6	NUM
crl-15984	189	12	breakdown	breakdown	NOUN
crl-15984	189	13	of	of	ADP
crl-15984	189	14	transcripts	transcript	NOUN
crl-15984	189	15	not	not	PART
crl-15984	189	16	answered	answer	VERB
crl-15984	189	17	in	in	ADP
crl-15984	189	18	real	real	ADJ
crl-15984	189	19	time	time	NOUN
crl-15984	189	20	by	by	ADP
crl-15984	189	21	deferment	deferment	NOUN
crl-15984	189	22	category	category	NOUN
crl-15984	189	23	deferment	deferment	NOUN
crl-15984	189	24	categories	category	NOUN
crl-15984	189	25	total	total	ADJ
crl-15984	189	26	transcripts	transcript	NOUN
crl-15984	189	27	not	not	PART
crl-15984	189	28	answered	answer	VERB
crl-15984	189	29	in	in	ADP
crl-15984	189	30	real	real	ADJ
crl-15984	189	31	time	time	NOUN
crl-15984	189	32	1	1	NUM
crl-15984	189	33	technical	technical	ADJ
crl-15984	189	34	difficulty	difficulty	NOUN
crl-15984	189	35	2	2	NUM
crl-15984	189	36	information	information	NOUN
crl-15984	189	37	not	not	PART
crl-15984	189	38	available	available	ADJ
crl-15984	189	39	3	3	NUM
crl-15984	189	40	indepth	indepth	ADJ
crl-15984	189	41	or	or	CCONJ
crl-15984	189	42	subject	subject	ADJ
crl-15984	189	43	specialist	specialist	NOUN
crl-15984	189	44	4	4	NUM
crl-15984	189	45	does	do	AUX
crl-15984	189	46	not	not	PART
crl-15984	189	47	know	know	VERB
crl-15984	189	48	answer	answer	NOUN
crl-15984	189	49	5	5	NUM
crl-15984	189	50	does	do	AUX
crl-15984	189	51	n’t	not	PART
crl-15984	189	52	have	have	VERB
crl-15984	189	53	time	time	NOUN
crl-15984	189	54	to	to	PART
crl-15984	189	55	answer	answer	VERB
crl-15984	189	56	u	u	NOUN
crl-15984	189	57	of	of	ADP
crl-15984	189	58	a	a	DET
crl-15984	189	59	11	11	NUM
crl-15984	189	60	%	%	NOUN
crl-15984	189	61	(	(	PUNCT
crl-15984	189	62	27	27	NUM
crl-15984	189	63	of	of	ADP
crl-15984	189	64	252	252	NUM
crl-15984	189	65	)	)	PUNCT
crl-15984	189	66	26	26	NUM
crl-15984	189	67	%	%	NOUN
crl-15984	189	68	(	(	PUNCT
crl-15984	189	69	7	7	NUM
crl-15984	189	70	of	of	ADP
crl-15984	189	71	27	27	NUM
crl-15984	189	72	)	)	PUNCT
crl-15984	189	73	15	15	NUM
crl-15984	189	74	%	%	NOUN
crl-15984	189	75	(	(	PUNCT
crl-15984	189	76	4	4	NUM
crl-15984	189	77	of	of	ADP
crl-15984	189	78	27	27	NUM
crl-15984	189	79	)	)	PUNCT
crl-15984	189	80	11	11	NUM
crl-15984	189	81	%	%	NOUN
crl-15984	189	82	(	(	PUNCT
crl-15984	189	83	3	3	NUM
crl-15984	189	84	of	of	ADP
crl-15984	189	85	27	27	NUM
crl-15984	189	86	)	)	PUNCT
crl-15984	189	87	48	48	NUM
crl-15984	189	88	%	%	NOUN
crl-15984	189	89	(	(	PUNCT
crl-15984	189	90	13	13	NUM
crl-15984	189	91	of	of	ADP
crl-15984	189	92	27	27	NUM
crl-15984	189	93	)	)	PUNCT
crl-15984	189	94	0	0	NUM
crl-15984	189	95	%	%	NOUN
crl-15984	189	96	(	(	PUNCT
crl-15984	189	97	0	0	NUM
crl-15984	189	98	of	of	ADP
crl-15984	189	99	27	27	NUM
crl-15984	189	100	)	)	PUNCT
crl-15984	189	101	non	non	NOUN
crl-15984	189	102	-	-	NOUN
crl-15984	189	103	u	u	NOUN
crl-15984	189	104	of	of	ADP
crl-15984	189	105	a	a	DET
crl-15984	189	106	31	31	NUM
crl-15984	189	107	%	%	NOUN
crl-15984	189	108	(	(	PUNCT
crl-15984	189	109	70	70	NUM
crl-15984	189	110	of	of	ADP
crl-15984	189	111	225	225	NUM
crl-15984	189	112	)	)	PUNCT
crl-15984	189	113	16	16	NUM
crl-15984	189	114	%	%	NOUN
crl-15984	189	115	(	(	PUNCT
crl-15984	189	116	11	11	NUM
crl-15984	189	117	of	of	ADP
crl-15984	189	118	70	70	NUM
crl-15984	189	119	)	)	PUNCT
crl-15984	189	120	31	31	NUM
crl-15984	189	121	%	%	NOUN
crl-15984	189	122	(	(	PUNCT
crl-15984	189	123	22	22	NUM
crl-15984	189	124	of	of	ADP
crl-15984	189	125	70	70	NUM
crl-15984	189	126	)	)	PUNCT
crl-15984	189	127	6	6	NUM
crl-15984	189	128	%	%	NOUN
crl-15984	189	129	(	(	PUNCT
crl-15984	189	130	4	4	NUM
crl-15984	189	131	of	of	ADP
crl-15984	189	132	70	70	NUM
crl-15984	189	133	)	)	PUNCT
crl-15984	189	134	40	40	NUM
crl-15984	189	135	%	%	NOUN
crl-15984	189	136	(	(	PUNCT
crl-15984	189	137	28	28	NUM
crl-15984	189	138	of	of	ADP
crl-15984	189	139	70	70	NUM
crl-15984	189	140	)	)	PUNCT
crl-15984	189	141	7	7	NUM
crl-15984	189	142	%	%	NOUN
crl-15984	189	143	(	(	PUNCT
crl-15984	189	144	5	5	NUM
crl-15984	189	145	of	of	ADP
crl-15984	189	146	70	70	NUM
crl-15984	189	147	)	)	PUNCT
crl-15984	189	148	82	82	NUM
crl-15984	189	149	college	college	PROPN
crl-15984	189	150	&	&	CCONJ
crl-15984	189	151	research	research	PROPN
crl-15984	189	152	libraries	library	NOUN
crl-15984	189	153	january	january	PROPN
crl-15984	189	154	2009	2009	NUM
crl-15984	189	155	priority	priority	NOUN
crl-15984	189	156	if	if	SCONJ
crl-15984	189	157	uofa	uofa	NOUN
crl-15984	189	158	reference	reference	NOUN
crl-15984	189	159	management	management	NOUN
crl-15984	189	160	wants	want	VERB
crl-15984	189	161	to	to	PART
crl-15984	189	162	increase	increase	VERB
crl-15984	189	163	the	the	DET
crl-15984	189	164	number	number	NOUN
crl-15984	189	165	of	of	ADP
crl-15984	189	166	questions	question	NOUN
crl-15984	189	167	that	that	PRON
crl-15984	189	168	uofa	uofa	NOUN
crl-15984	189	169	staff	staff	NOUN
crl-15984	189	170	answer	answer	NOUN
crl-15984	189	171	in	in	ADP
crl-15984	189	172	real	real	ADJ
crl-15984	189	173	time	time	NOUN
crl-15984	189	174	.	.	PUNCT
crl-15984	190	1	the	the	DET
crl-15984	190	2	second	second	ADV
crl-15984	190	3	largest	large	ADJ
crl-15984	190	4	reason	reason	NOUN
crl-15984	190	5	for	for	ADP
crl-15984	190	6	nonuofa	nonuofa	NOUN
crl-15984	190	7	staff	staff	NOUN
crl-15984	190	8	not	not	PART
crl-15984	190	9	answering	answer	VERB
crl-15984	190	10	questions	question	NOUN
crl-15984	190	11	in	in	ADP
crl-15984	190	12	real	real	ADJ
crl-15984	190	13	time	time	NOUN
crl-15984	190	14	was	be	AUX
crl-15984	190	15	deferment	deferment	NOUN
crl-15984	190	16	category	category	NOUN
crl-15984	190	17	2	2	NUM
crl-15984	190	18	,	,	PUNCT
crl-15984	190	19	“	"	PUNCT
crl-15984	190	20	information	information	NOUN
crl-15984	190	21	not	not	PART
crl-15984	190	22	available	available	ADJ
crl-15984	190	23	”	"	PUNCT
crl-15984	190	24	;	;	PUNCT
crl-15984	190	25	they	they	PRON
crl-15984	190	26	did	do	AUX
crl-15984	190	27	not	not	PART
crl-15984	190	28	answer	answer	VERB
crl-15984	190	29	31	31	NUM
crl-15984	190	30	percent	percent	NOUN
crl-15984	190	31	of	of	ADP
crl-15984	190	32	their	their	PRON
crl-15984	190	33	questions	question	NOUN
crl-15984	190	34	in	in	ADP
crl-15984	190	35	real	real	ADJ
crl-15984	190	36	time	time	NOUN
crl-15984	190	37	for	for	ADP
crl-15984	190	38	this	this	DET
crl-15984	190	39	reason	reason	NOUN
crl-15984	190	40	.	.	PUNCT
crl-15984	191	1	this	this	DET
crl-15984	191	2	category	category	NOUN
crl-15984	191	3	does	do	AUX
crl-15984	191	4	not	not	PART
crl-15984	191	5	include	include	VERB
crl-15984	191	6	the	the	DET
crl-15984	191	7	possibility	possibility	NOUN
crl-15984	191	8	that	that	SCONJ
crl-15984	191	9	the	the	DET
crl-15984	191	10	non	non	ADJ
crl-15984	191	11	-	-	ADJ
crl-15984	191	12	uofa	uofa	ADJ
crl-15984	191	13	staff	staff	NOUN
crl-15984	191	14	member	member	NOUN
crl-15984	191	15	did	do	AUX
crl-15984	191	16	not	not	PART
crl-15984	191	17	utilize	utilize	VERB
crl-15984	191	18	,	,	PUNCT
crl-15984	191	19	or	or	CCONJ
crl-15984	191	20	was	be	AUX
crl-15984	191	21	not	not	PART
crl-15984	191	22	able	able	ADJ
crl-15984	191	23	to	to	PART
crl-15984	191	24	find	find	VERB
crl-15984	191	25	,	,	PUNCT
crl-15984	191	26	information	information	NOUN
crl-15984	191	27	.	.	PUNCT
crl-15984	192	1	it	it	PRON
crl-15984	192	2	includes	include	VERB
crl-15984	192	3	only	only	ADJ
crl-15984	192	4	transcripts	transcript	NOUN
crl-15984	192	5	where	where	SCONJ
crl-15984	192	6	questions	question	NOUN
crl-15984	192	7	were	be	AUX
crl-15984	192	8	asked	ask	VERB
crl-15984	192	9	that	that	SCONJ
crl-15984	192	10	the	the	DET
crl-15984	192	11	staff	staff	NOUN
crl-15984	192	12	member	member	NOUN
crl-15984	192	13	could	could	AUX
crl-15984	192	14	not	not	PART
crl-15984	192	15	answer	answer	VERB
crl-15984	192	16	because	because	SCONJ
crl-15984	192	17	the	the	DET
crl-15984	192	18	information	information	NOUN
crl-15984	192	19	was	be	AUX
crl-15984	192	20	not	not	PART
crl-15984	192	21	available	available	ADJ
crl-15984	192	22	to	to	ADP
crl-15984	192	23	them	they	PRON
crl-15984	192	24	at	at	ADP
crl-15984	192	25	the	the	DET
crl-15984	192	26	time	time	NOUN
crl-15984	192	27	of	of	ADP
crl-15984	192	28	the	the	DET
crl-15984	192	29	transaction	transaction	NOUN
crl-15984	192	30	(	(	PUNCT
crl-15984	192	31	for	for	ADP
crl-15984	192	32	instance	instance	NOUN
crl-15984	192	33	,	,	PUNCT
crl-15984	192	34	where	where	SCONJ
crl-15984	192	35	they	they	PRON
crl-15984	192	36	could	could	AUX
crl-15984	192	37	not	not	PART
crl-15984	192	38	provide	provide	VERB
crl-15984	192	39	a	a	DET
crl-15984	192	40	pin	pin	NOUN
crl-15984	192	41	number	number	NOUN
crl-15984	192	42	because	because	SCONJ
crl-15984	192	43	on	on	ADP
crl-15984	192	44	-	-	PUNCT
crl-15984	192	45	campus	campus	NOUN
crl-15984	192	46	departments	department	NOUN
crl-15984	192	47	were	be	AUX
crl-15984	192	48	closed	closed	ADJ
crl-15984	192	49	)	)	PUNCT
crl-15984	192	50	.	.	PUNCT
crl-15984	193	1	if	if	SCONJ
crl-15984	193	2	deferment	deferment	NOUN
crl-15984	193	3	category	category	NOUN
crl-15984	193	4	4	4	NUM
crl-15984	193	5	,	,	PUNCT
crl-15984	193	6	“	"	PUNCT
crl-15984	193	7	does	do	AUX
crl-15984	193	8	not	not	PART
crl-15984	193	9	know	know	VERB
crl-15984	193	10	answer	answer	NOUN
crl-15984	193	11	,	,	PUNCT
crl-15984	193	12	”	"	PUNCT
crl-15984	193	13	is	be	AUX
crl-15984	193	14	actually	actually	ADV
crl-15984	193	15	“	"	PUNCT
crl-15984	193	16	typically	typically	ADV
crl-15984	193	17	”	"	PUNCT
crl-15984	193	18	high	high	ADJ
crl-15984	193	19	for	for	ADP
crl-15984	193	20	reference	reference	NOUN
crl-15984	193	21	situations	situation	NOUN
crl-15984	193	22	,	,	PUNCT
crl-15984	193	23	then	then	ADV
crl-15984	193	24	the	the	DET
crl-15984	193	25	deferment	deferment	NOUN
crl-15984	193	26	category	category	NOUN
crl-15984	193	27	“	"	PUNCT
crl-15984	193	28	information	information	NOUN
crl-15984	193	29	not	not	PART
crl-15984	193	30	available	available	ADJ
crl-15984	193	31	”	"	PUNCT
crl-15984	193	32	is	be	AUX
crl-15984	193	33	the	the	DET
crl-15984	193	34	most	most	ADV
crl-15984	193	35	significant	significant	ADJ
crl-15984	193	36	reason	reason	NOUN
crl-15984	193	37	that	that	SCONJ
crl-15984	193	38	non	non	ADJ
crl-15984	193	39	-	-	ADJ
crl-15984	193	40	uofa	uofa	ADJ
crl-15984	193	41	staff	staff	NOUN
crl-15984	193	42	do	do	AUX
crl-15984	193	43	not	not	PART
crl-15984	193	44	meet	meet	VERB
crl-15984	193	45	the	the	DET
crl-15984	193	46	standards	standard	NOUN
crl-15984	193	47	and	and	CCONJ
crl-15984	193	48	do	do	AUX
crl-15984	193	49	not	not	PART
crl-15984	193	50	answer	answer	VERB
crl-15984	193	51	questions	question	NOUN
crl-15984	193	52	in	in	ADP
crl-15984	193	53	real	real	ADJ
crl-15984	193	54	time	time	NOUN
crl-15984	193	55	.	.	PUNCT
crl-15984	194	1	unfortunately	unfortunately	ADV
crl-15984	194	2	,	,	PUNCT
crl-15984	194	3	this	this	DET
crl-15984	194	4	reason	reason	NOUN
crl-15984	194	5	may	may	AUX
crl-15984	194	6	not	not	PART
crl-15984	194	7	be	be	AUX
crl-15984	194	8	within	within	ADP
crl-15984	194	9	their	their	PRON
crl-15984	194	10	control	control	NOUN
crl-15984	194	11	to	to	PART
crl-15984	194	12	change	change	VERB
crl-15984	194	13	.	.	PUNCT
crl-15984	195	1	deferring	defer	VERB
crl-15984	195	2	a	a	DET
crl-15984	195	3	question	question	NOUN
crl-15984	195	4	to	to	ADP
crl-15984	195	5	a	a	DET
crl-15984	195	6	subject	subject	ADJ
crl-15984	195	7	specialist	specialist	NOUN
crl-15984	195	8	or	or	CCONJ
crl-15984	195	9	in	in	ADP
crl-15984	195	10	-	-	PUNCT
crl-15984	195	11	depth	depth	NOUN
crl-15984	195	12	research	research	NOUN
crl-15984	195	13	time	time	NOUN
crl-15984	195	14	(	(	PUNCT
crl-15984	195	15	deferment	deferment	NOUN
crl-15984	195	16	category	category	NOUN
crl-15984	195	17	3	3	NUM
crl-15984	195	18	)	)	PUNCT
crl-15984	195	19	did	do	AUX
crl-15984	195	20	not	not	PART
crl-15984	195	21	account	account	VERB
crl-15984	195	22	for	for	ADP
crl-15984	195	23	a	a	DET
crl-15984	195	24	large	large	ADJ
crl-15984	195	25	number	number	NOUN
crl-15984	195	26	of	of	ADP
crl-15984	195	27	questions	question	NOUN
crl-15984	195	28	not	not	PART
crl-15984	195	29	being	be	AUX
crl-15984	195	30	answered	answer	VERB
crl-15984	195	31	in	in	ADP
crl-15984	195	32	real	real	ADJ
crl-15984	195	33	time	time	NOUN
crl-15984	195	34	for	for	ADP
crl-15984	195	35	either	either	CCONJ
crl-15984	195	36	uofa	uofa	NOUN
crl-15984	195	37	(	(	PUNCT
crl-15984	195	38	at	at	ADP
crl-15984	195	39	11	11	NUM
crl-15984	195	40	%	%	NOUN
crl-15984	195	41	)	)	PUNCT
crl-15984	195	42	or	or	CCONJ
crl-15984	195	43	non	non	ADJ
crl-15984	195	44	-	-	ADJ
crl-15984	195	45	uofa	uofa	INTJ
crl-15984	195	46	(	(	PUNCT
crl-15984	195	47	at	at	ADP
crl-15984	195	48	6	6	NUM
crl-15984	195	49	%	%	NOUN
crl-15984	195	50	)	)	PUNCT
crl-15984	195	51	staff	staff	NOUN
crl-15984	195	52	.	.	PUNCT
crl-15984	196	1	additionally	additionally	ADV
crl-15984	196	2	,	,	PUNCT
crl-15984	196	3	only	only	ADV
crl-15984	196	4	7	7	NUM
crl-15984	196	5	percent	percent	NOUN
crl-15984	196	6	of	of	ADP
crl-15984	196	7	non	non	ADJ
crl-15984	196	8	-	-	ADJ
crl-15984	196	9	uofa	uofa	ADJ
crl-15984	196	10	transcripts	transcript	NOUN
crl-15984	196	11	were	be	AUX
crl-15984	196	12	not	not	PART
crl-15984	196	13	answered	answer	VERB
crl-15984	196	14	in	in	ADP
crl-15984	196	15	real	real	ADJ
crl-15984	196	16	time	time	NOUN
crl-15984	196	17	because	because	SCONJ
crl-15984	196	18	the	the	DET
crl-15984	196	19	staff	staff	NOUN
crl-15984	196	20	member	member	NOUN
crl-15984	196	21	did	do	AUX
crl-15984	196	22	not	not	PART
crl-15984	196	23	have	have	VERB
crl-15984	196	24	enough	enough	ADJ
crl-15984	196	25	time	time	NOUN
crl-15984	196	26	(	(	PUNCT
crl-15984	196	27	deferment	deferment	NOUN
crl-15984	196	28	category	category	NOUN
crl-15984	196	29	5	5	NUM
crl-15984	196	30	)	)	PUNCT
crl-15984	196	31	.	.	PUNCT
crl-15984	197	1	however	however	ADV
crl-15984	197	2	,	,	PUNCT
crl-15984	197	3	this	this	PRON
crl-15984	197	4	never	never	ADV
crl-15984	197	5	occurred	occur	VERB
crl-15984	197	6	with	with	ADP
crl-15984	197	7	uofa	uofa	NOUN
crl-15984	197	8	staff	staff	NOUN
crl-15984	197	9	in	in	ADP
crl-15984	197	10	the	the	DET
crl-15984	197	11	sample	sample	NOUN
crl-15984	197	12	.	.	PUNCT
crl-15984	198	1	it	it	PRON
crl-15984	198	2	could	could	AUX
crl-15984	198	3	be	be	AUX
crl-15984	198	4	that	that	SCONJ
crl-15984	198	5	there	there	PRON
crl-15984	198	6	are	be	VERB
crl-15984	198	7	many	many	ADJ
crl-15984	198	8	more	more	ADJ
crl-15984	198	9	staff	staff	NOUN
crl-15984	198	10	members	member	NOUN
crl-15984	198	11	,	,	PUNCT
crl-15984	198	12	both	both	PRON
crl-15984	198	13	uofa	uofa	NOUN
crl-15984	198	14	and	and	CCONJ
crl-15984	198	15	non	non	NOUN
crl-15984	198	16	-	-	NOUN
crl-15984	198	17	uofa	uofa	NOUN
crl-15984	198	18	,	,	PUNCT
crl-15984	198	19	monitoring	monitor	VERB
crl-15984	198	20	the	the	DET
crl-15984	198	21	chat	chat	PROPN
crl-15984	198	22	service	service	NOUN
crl-15984	198	23	during	during	ADP
crl-15984	198	24	daytime	daytime	ADJ
crl-15984	198	25	hours	hour	NOUN
crl-15984	198	26	than	than	SCONJ
crl-15984	198	27	there	there	PRON
crl-15984	198	28	are	be	VERB
crl-15984	198	29	during	during	ADP
crl-15984	198	30	the	the	DET
crl-15984	198	31	late	late	ADJ
crl-15984	198	32	evening	evening	NOUN
crl-15984	198	33	and	and	CCONJ
crl-15984	198	34	weekend	weekend	NOUN
crl-15984	198	35	hours	hour	NOUN
crl-15984	198	36	,	,	PUNCT
crl-15984	198	37	when	when	SCONJ
crl-15984	198	38	only	only	ADV
crl-15984	198	39	non	non	ADJ
crl-15984	198	40	-	-	ADJ
crl-15984	198	41	uofa	uofa	ADJ
crl-15984	198	42	staff	staff	NOUN
crl-15984	198	43	are	be	AUX
crl-15984	198	44	monitoring	monitor	VERB
crl-15984	198	45	.	.	PUNCT
crl-15984	199	1	however	however	ADV
crl-15984	199	2	,	,	PUNCT
crl-15984	199	3	if	if	SCONJ
crl-15984	199	4	even	even	ADV
crl-15984	199	5	just	just	ADV
crl-15984	199	6	5	5	NUM
crl-15984	199	7	out	out	ADP
crl-15984	199	8	of	of	ADP
crl-15984	199	9	every	every	DET
crl-15984	199	10	70	70	NUM
crl-15984	199	11	transcripts	transcript	NOUN
crl-15984	199	12	show	show	VERB
crl-15984	199	13	that	that	SCONJ
crl-15984	199	14	users	user	NOUN
crl-15984	199	15	are	be	AUX
crl-15984	199	16	turned	turn	VERB
crl-15984	199	17	away	away	ADV
crl-15984	199	18	because	because	SCONJ
crl-15984	199	19	staff	staff	NOUN
crl-15984	199	20	does	do	AUX
crl-15984	199	21	not	not	PART
crl-15984	199	22	have	have	VERB
crl-15984	199	23	time	time	NOUN
crl-15984	199	24	to	to	PART
crl-15984	199	25	help	help	VERB
crl-15984	199	26	,	,	PUNCT
crl-15984	199	27	those	those	DET
crl-15984	199	28	users	user	NOUN
crl-15984	199	29	may	may	AUX
crl-15984	199	30	never	never	ADV
crl-15984	199	31	return	return	VERB
crl-15984	199	32	;	;	PUNCT
crl-15984	199	33	with	with	ADP
crl-15984	199	34	thousands	thousand	NOUN
crl-15984	199	35	of	of	ADP
crl-15984	199	36	transactions	transaction	NOUN
crl-15984	199	37	,	,	PUNCT
crl-15984	199	38	this	this	PRON
crl-15984	199	39	could	could	AUX
crl-15984	199	40	adversely	adversely	ADV
crl-15984	199	41	affect	affect	VERB
crl-15984	199	42	a	a	DET
crl-15984	199	43	large	large	ADJ
crl-15984	199	44	number	number	NOUN
crl-15984	199	45	of	of	ADP
crl-15984	199	46	students	student	NOUN
crl-15984	199	47	.	.	PUNCT
crl-15984	200	1	this	this	PRON
crl-15984	200	2	is	be	AUX
crl-15984	200	3	an	an	DET
crl-15984	200	4	important	important	ADJ
crl-15984	200	5	issue	issue	NOUN
crl-15984	200	6	to	to	PART
crl-15984	200	7	consider	consider	VERB
crl-15984	200	8	when	when	SCONJ
crl-15984	200	9	assessing	assess	VERB
crl-15984	200	10	the	the	DET
crl-15984	200	11	value	value	NOUN
crl-15984	200	12	of	of	ADP
crl-15984	200	13	consortia	consortia	NOUN
crl-15984	200	14	systems	system	NOUN
crl-15984	200	15	.	.	PUNCT
crl-15984	201	1	conclusions	conclusion	NOUN
crl-15984	201	2	and	and	CCONJ
crl-15984	201	3	implications	implication	NOUN
crl-15984	201	4	for	for	ADP
crl-15984	201	5	reference	reference	NOUN
crl-15984	201	6	management	management	NOUN
crl-15984	201	7	in	in	ADP
crl-15984	201	8	this	this	DET
crl-15984	201	9	study	study	NOUN
crl-15984	201	10	,	,	PUNCT
crl-15984	201	11	the	the	DET
crl-15984	201	12	uofa	uofa	NOUN
crl-15984	201	13	chat	chat	PROPN
crl-15984	201	14	reference	reference	NOUN
crl-15984	201	15	staff	staff	NOUN
crl-15984	201	16	met	meet	VERB
crl-15984	201	17	the	the	DET
crl-15984	201	18	standards	standard	NOUN
crl-15984	201	19	expected	expect	VERB
crl-15984	201	20	by	by	ADP
crl-15984	201	21	their	their	PRON
crl-15984	201	22	own	own	ADJ
crl-15984	201	23	reference	reference	NOUN
crl-15984	201	24	management	management	NOUN
crl-15984	201	25	94	94	NUM
crl-15984	201	26	percent	percent	NOUN
crl-15984	201	27	of	of	ADP
crl-15984	201	28	the	the	DET
crl-15984	201	29	time	time	NOUN
crl-15984	201	30	,	,	PUNCT
crl-15984	201	31	while	while	SCONJ
crl-15984	201	32	non	non	ADJ
crl-15984	201	33	-	-	ADJ
crl-15984	201	34	uofa	uofa	ADJ
crl-15984	201	35	chat	chat	PROPN
crl-15984	201	36	reference	reference	NOUN
crl-15984	201	37	staff	staff	NOUN
crl-15984	201	38	met	meet	VERB
crl-15984	201	39	them	they	PRON
crl-15984	201	40	82	82	NUM
crl-15984	201	41	percent	percent	NOUN
crl-15984	201	42	of	of	ADP
crl-15984	201	43	the	the	DET
crl-15984	201	44	time	time	NOUN
crl-15984	201	45	.	.	PUNCT
crl-15984	202	1	uofa	uofa	NOUN
crl-15984	202	2	staff	staff	PROPN
crl-15984	202	3	performed	perform	VERB
crl-15984	202	4	be	be	AUX
crl-15984	202	5	er	er	INTJ
crl-15984	202	6	in	in	ADP
crl-15984	202	7	all	all	DET
crl-15984	202	8	types	type	NOUN
crl-15984	202	9	of	of	ADP
crl-15984	202	10	question	question	NOUN
crl-15984	202	11	categories	category	NOUN
crl-15984	202	12	than	than	ADP
crl-15984	202	13	non	non	ADJ
crl-15984	202	14	-	-	ADJ
crl-15984	202	15	uofa	uofa	ADJ
crl-15984	202	16	staff	staff	NOUN
crl-15984	202	17	;	;	PUNCT
crl-15984	202	18	however	however	ADV
crl-15984	202	19	,	,	PUNCT
crl-15984	202	20	the	the	DET
crl-15984	202	21	difference	difference	NOUN
crl-15984	202	22	varies	vary	VERB
crl-15984	202	23	according	accord	VERB
crl-15984	202	24	to	to	ADP
crl-15984	202	25	the	the	DET
crl-15984	202	26	type	type	NOUN
crl-15984	202	27	of	of	ADP
crl-15984	202	28	question	question	NOUN
crl-15984	202	29	asked	ask	VERB
crl-15984	202	30	by	by	ADP
crl-15984	202	31	the	the	DET
crl-15984	202	32	user	user	NOUN
crl-15984	202	33	.	.	PUNCT
crl-15984	203	1	overall	overall	ADJ
crl-15984	203	2	uofa	uofa	NOUN
crl-15984	203	3	staff	staff	NOUN
crl-15984	203	4	answered	answer	VERB
crl-15984	203	5	89	89	NUM
crl-15984	203	6	percent	percent	NOUN
crl-15984	203	7	of	of	ADP
crl-15984	203	8	questions	question	NOUN
crl-15984	203	9	in	in	ADP
crl-15984	203	10	real	real	ADJ
crl-15984	203	11	time	time	NOUN
crl-15984	203	12	,	,	PUNCT
crl-15984	203	13	while	while	SCONJ
crl-15984	203	14	non	non	ADJ
crl-15984	203	15	-	-	ADJ
crl-15984	203	16	uofa	uofa	ADJ
crl-15984	203	17	staff	staff	NOUN
crl-15984	203	18	answered	answer	VERB
crl-15984	203	19	69	69	NUM
crl-15984	203	20	percent	percent	NOUN
crl-15984	203	21	of	of	ADP
crl-15984	203	22	questions	question	NOUN
crl-15984	203	23	in	in	ADP
crl-15984	203	24	real	real	ADJ
crl-15984	203	25	time	time	NOUN
crl-15984	203	26	:	:	PUNCT
crl-15984	203	27	a	a	DET
crl-15984	203	28	significant	significant	ADJ
crl-15984	203	29	difference	difference	NOUN
crl-15984	203	30	,	,	PUNCT
crl-15984	203	31	again	again	ADV
crl-15984	203	32	,	,	PUNCT
crl-15984	203	33	with	with	ADP
crl-15984	203	34	a	a	DET
crl-15984	203	35	variety	variety	NOUN
crl-15984	203	36	of	of	ADP
crl-15984	203	37	circumstances	circumstance	NOUN
crl-15984	203	38	influencing	influence	VERB
crl-15984	203	39	it	it	PRON
crl-15984	203	40	.	.	PUNCT
crl-15984	204	1	the	the	DET
crl-15984	204	2	most	most	ADV
crl-15984	204	3	significant	significant	ADJ
crl-15984	204	4	suggestion	suggestion	NOUN
crl-15984	204	5	for	for	ADP
crl-15984	204	6	future	future	ADJ
crl-15984	204	7	decision	decision	NOUN
crl-15984	204	8	making	make	VERB
crl-15984	204	9	that	that	SCONJ
crl-15984	204	10	this	this	DET
crl-15984	204	11	study	study	NOUN
crl-15984	204	12	offers	offer	VERB
crl-15984	204	13	is	be	AUX
crl-15984	204	14	that	that	SCONJ
crl-15984	204	15	if	if	SCONJ
crl-15984	204	16	uofa	uofa	NOUN
crl-15984	204	17	reference	reference	NOUN
crl-15984	204	18	management	management	NOUN
crl-15984	204	19	can	can	AUX
crl-15984	204	20	provide	provide	VERB
crl-15984	204	21	adequate	adequate	ADJ
crl-15984	204	22	and	and	CCONJ
crl-15984	204	23	easily	easily	ADV
crl-15984	204	24	accessible	accessible	ADJ
crl-15984	204	25	information	information	NOUN
crl-15984	204	26	to	to	ADP
crl-15984	204	27	non	non	ADJ
crl-15984	204	28	-	-	ADJ
crl-15984	204	29	uofa	uofa	ADJ
crl-15984	204	30	staff	staff	NOUN
crl-15984	204	31	(	(	PUNCT
crl-15984	204	32	assuming	assume	VERB
crl-15984	204	33	that	that	SCONJ
crl-15984	204	34	non	non	ADJ
crl-15984	204	35	-	-	ADJ
crl-15984	204	36	uofa	uofa	ADJ
crl-15984	204	37	staff	staff	NOUN
crl-15984	204	38	use	use	VERB
crl-15984	204	39	this	this	DET
crl-15984	204	40	information	information	NOUN
crl-15984	204	41	)	)	PUNCT
crl-15984	204	42	that	that	PRON
crl-15984	204	43	allowed	allow	VERB
crl-15984	204	44	them	they	PRON
crl-15984	204	45	to	to	PART
crl-15984	204	46	answer	answer	VERB
crl-15984	204	47	most	most	ADJ
crl-15984	204	48	questions	question	NOUN
crl-15984	204	49	regarding	regard	VERB
crl-15984	204	50	library	library	NOUN
crl-15984	204	51	user	user	NOUN
crl-15984	204	52	information	information	NOUN
crl-15984	204	53	correctly	correctly	ADV
crl-15984	204	54	,	,	PUNCT
crl-15984	204	55	and	and	CCONJ
crl-15984	204	56	in	in	ADP
crl-15984	204	57	real	real	ADJ
crl-15984	204	58	time	time	NOUN
crl-15984	204	59	,	,	PUNCT
crl-15984	204	60	this	this	PRON
crl-15984	204	61	would	would	AUX
crl-15984	204	62	decrease	decrease	VERB
crl-15984	204	63	the	the	DET
crl-15984	204	64	number	number	NOUN
crl-15984	204	65	of	of	ADP
crl-15984	204	66	questions	question	NOUN
crl-15984	204	67	not	not	PART
crl-15984	204	68	meeting	meet	VERB
crl-15984	204	69	the	the	DET
crl-15984	204	70	uofa	uofa	PROPN
crl-15984	204	71	reference	reference	NOUN
crl-15984	204	72	management	management	NOUN
crl-15984	204	73	standards	standard	NOUN
crl-15984	204	74	and	and	CCONJ
crl-15984	204	75	would	would	AUX
crl-15984	204	76	increase	increase	VERB
crl-15984	204	77	the	the	DET
crl-15984	204	78	number	number	NOUN
crl-15984	204	79	of	of	ADP
crl-15984	204	80	questions	question	NOUN
crl-15984	204	81	answered	answer	VERB
crl-15984	204	82	in	in	ADP
crl-15984	204	83	real	real	ADJ
crl-15984	204	84	time	time	NOUN
crl-15984	204	85	by	by	ADP
crl-15984	204	86	non	non	ADJ
crl-15984	204	87	-	-	ADJ
crl-15984	204	88	uofa	uofa	ADJ
crl-15984	204	89	staff	staff	NOUN
crl-15984	204	90	.	.	PUNCT
crl-15984	205	1	the	the	DET
crl-15984	205	2	data	datum	NOUN
crl-15984	205	3	presented	present	VERB
crl-15984	205	4	here	here	ADV
crl-15984	205	5	can	can	AUX
crl-15984	205	6	be	be	AUX
crl-15984	205	7	used	use	VERB
crl-15984	205	8	by	by	ADP
crl-15984	205	9	other	other	ADJ
crl-15984	205	10	similar	similar	ADJ
crl-15984	205	11	academic	academic	ADJ
crl-15984	205	12	institutions	institution	NOUN
crl-15984	205	13	to	to	PART
crl-15984	205	14	guide	guide	VERB
crl-15984	205	15	decisions	decision	NOUN
crl-15984	205	16	about	about	ADP
crl-15984	205	17	joining	join	VERB
crl-15984	205	18	and	and	CCONJ
crl-15984	205	19	managing	manage	VERB
crl-15984	205	20	a	a	DET
crl-15984	205	21	chat	chat	NOUN
crl-15984	205	22	reference	reference	NOUN
crl-15984	205	23	consortium	consortium	NOUN
crl-15984	205	24	.	.	PUNCT
crl-15984	206	1	although	although	SCONJ
crl-15984	206	2	the	the	DET
crl-15984	206	3	consortium	consortium	NOUN
crl-15984	206	4	staff	staff	NOUN
crl-15984	206	5	score	score	VERB
crl-15984	206	6	lower	low	ADJ
crl-15984	206	7	than	than	ADP
crl-15984	206	8	the	the	DET
crl-15984	206	9	home	home	NOUN
crl-15984	206	10	university	university	NOUN
crl-15984	206	11	staff	staff	NOUN
crl-15984	206	12	on	on	ADP
crl-15984	206	13	quality	quality	NOUN
crl-15984	206	14	of	of	ADP
crl-15984	206	15	answers	answer	NOUN
crl-15984	206	16	and	and	CCONJ
crl-15984	206	17	answering	answer	VERB
crl-15984	206	18	questions	question	NOUN
crl-15984	206	19	in	in	ADP
crl-15984	206	20	real	real	ADJ
crl-15984	206	21	time	time	NOUN
crl-15984	206	22	,	,	PUNCT
crl-15984	206	23	the	the	DET
crl-15984	206	24	differences	difference	NOUN
crl-15984	206	25	should	should	AUX
crl-15984	206	26	be	be	AUX
crl-15984	206	27	significantly	significantly	ADV
crl-15984	206	28	lessened	lessen	VERB
crl-15984	206	29	by	by	ADP
crl-15984	206	30	following	follow	VERB
crl-15984	206	31	the	the	DET
crl-15984	206	32	suggestions	suggestion	NOUN
crl-15984	206	33	offered	offer	VERB
crl-15984	206	34	in	in	ADP
crl-15984	206	35	this	this	DET
crl-15984	206	36	study	study	NOUN
crl-15984	206	37	.	.	PUNCT
crl-15984	207	1	specifically	specifically	ADV
crl-15984	207	2	,	,	PUNCT
crl-15984	207	3	consortium	consortium	NOUN
crl-15984	207	4	staff	staff	NOUN
crl-15984	207	5	should	should	AUX
crl-15984	207	6	have	have	VERB
crl-15984	207	7	the	the	DET
crl-15984	207	8	information	information	NOUN
crl-15984	207	9	they	they	PRON
crl-15984	207	10	need	need	VERB
crl-15984	207	11	to	to	PART
crl-15984	207	12	answer	answer	VERB
crl-15984	207	13	the	the	DET
crl-15984	207	14	most	most	ADV
crl-15984	207	15	commonly	commonly	ADV
crl-15984	207	16	asked	ask	VERB
crl-15984	207	17	types	type	NOUN
crl-15984	207	18	of	of	ADP
crl-15984	207	19	questions	question	NOUN
crl-15984	207	20	,	,	PUNCT
crl-15984	207	21	particularly	particularly	ADV
crl-15984	207	22	the	the	DET
crl-15984	207	23	kind	kind	NOUN
crl-15984	207	24	described	describe	VERB
crl-15984	207	25	in	in	ADP
crl-15984	207	26	the	the	DET
crl-15984	207	27	“	"	PUNCT
crl-15984	207	28	library	library	ADJ
crl-15984	207	29	user	user	NOUN
crl-15984	207	30	”	"	PUNCT
crl-15984	207	31	question	question	NOUN
crl-15984	207	32	category	category	NOUN
crl-15984	207	33	.	.	PUNCT
crl-15984	208	1	if	if	SCONJ
crl-15984	208	2	this	this	DET
crl-15984	208	3	consideration	consideration	NOUN
crl-15984	208	4	is	be	AUX
crl-15984	208	5	made	make	VERB
crl-15984	208	6	,	,	PUNCT
crl-15984	208	7	it	it	PRON
crl-15984	208	8	would	would	AUX
crl-15984	208	9	be	be	AUX
crl-15984	208	10	likely	likely	ADJ
crl-15984	208	11	that	that	SCONJ
crl-15984	208	12	the	the	DET
crl-15984	208	13	quantitative	quantitative	ADJ
crl-15984	208	14	differences	difference	NOUN
crl-15984	208	15	between	between	ADP
crl-15984	208	16	measuring	measure	VERB
crl-15984	208	17	quality	quality	NOUN
crl-15984	208	18	in	in	ADP
crl-15984	208	19	chat	chat	NOUN
crl-15984	208	20	reference	reference	NOUN
crl-15984	208	21	consortia	consortium	NOUN
crl-15984	208	22	83	83	NUM
crl-15984	208	23	the	the	DET
crl-15984	208	24	groups	group	NOUN
crl-15984	208	25	in	in	ADP
crl-15984	208	26	both	both	DET
crl-15984	208	27	quality	quality	NOUN
crl-15984	208	28	of	of	ADP
crl-15984	208	29	answers	answer	NOUN
crl-15984	208	30	and	and	CCONJ
crl-15984	208	31	quantity	quantity	NOUN
crl-15984	208	32	of	of	ADP
crl-15984	208	33	answers	answer	NOUN
crl-15984	208	34	in	in	ADP
crl-15984	208	35	real	real	ADJ
crl-15984	208	36	time	time	NOUN
crl-15984	208	37	would	would	AUX
crl-15984	208	38	decrease	decrease	VERB
crl-15984	208	39	.	.	PUNCT
crl-15984	209	1	the	the	DET
crl-15984	209	2	manager	manager	NOUN
crl-15984	209	3	of	of	ADP
crl-15984	209	4	the	the	DET
crl-15984	209	5	uofa	uofa	PROPN
crl-15984	209	6	’s	’s	PART
crl-15984	209	7	chat	chat	PROPN
crl-15984	209	8	reference	reference	NOUN
crl-15984	209	9	at	at	ADP
crl-15984	209	10	the	the	DET
crl-15984	209	11	time	time	NOUN
crl-15984	209	12	of	of	ADP
crl-15984	209	13	this	this	DET
crl-15984	209	14	study	study	NOUN
crl-15984	209	15	created	create	VERB
crl-15984	209	16	an	an	DET
crl-15984	209	17	information	information	NOUN
crl-15984	209	18	page	page	NOUN
crl-15984	209	19	that	that	PRON
crl-15984	209	20	would	would	AUX
crl-15984	209	21	offer	offer	VERB
crl-15984	209	22	nonuofa	nonuofa	PROPN
crl-15984	209	23	staff	staff	NOUN
crl-15984	209	24	the	the	DET
crl-15984	209	25	facts	fact	NOUN
crl-15984	209	26	,	,	PUNCT
crl-15984	209	27	policies	policy	NOUN
crl-15984	209	28	,	,	PUNCT
crl-15984	209	29	and	and	CCONJ
crl-15984	209	30	procedures	procedure	NOUN
crl-15984	209	31	they	they	PRON
crl-15984	209	32	would	would	AUX
crl-15984	209	33	need	need	VERB
crl-15984	209	34	to	to	PART
crl-15984	209	35	answer	answer	VERB
crl-15984	209	36	the	the	DET
crl-15984	209	37	types	type	NOUN
crl-15984	209	38	of	of	ADP
crl-15984	209	39	questions	question	NOUN
crl-15984	209	40	that	that	PRON
crl-15984	209	41	this	this	DET
crl-15984	209	42	study	study	NOUN
crl-15984	209	43	showed	show	VERB
crl-15984	209	44	were	be	AUX
crl-15984	209	45	not	not	PART
crl-15984	209	46	being	be	AUX
crl-15984	209	47	answered	answer	VERB
crl-15984	209	48	correctly	correctly	ADV
crl-15984	209	49	or	or	CCONJ
crl-15984	209	50	in	in	ADP
crl-15984	209	51	real	real	ADJ
crl-15984	209	52	time	time	NOUN
crl-15984	209	53	.	.	PUNCT
crl-15984	210	1	pages	page	NOUN
crl-15984	210	2	of	of	ADP
crl-15984	210	3	this	this	DET
crl-15984	210	4	kind	kind	NOUN
crl-15984	210	5	were	be	AUX
crl-15984	210	6	also	also	ADV
crl-15984	210	7	being	be	AUX
crl-15984	210	8	created	create	VERB
crl-15984	210	9	by	by	ADP
crl-15984	210	10	24/7	24/7	PROPN
crl-15984	210	11	for	for	ADP
crl-15984	210	12	all	all	DET
crl-15984	210	13	libraries	library	NOUN
crl-15984	210	14	in	in	ADP
crl-15984	210	15	the	the	DET
crl-15984	210	16	consortium	consortium	NOUN
crl-15984	210	17	,	,	PUNCT
crl-15984	210	18	which	which	PRON
crl-15984	210	19	should	should	AUX
crl-15984	210	20	decrease	decrease	VERB
crl-15984	210	21	the	the	DET
crl-15984	210	22	difference	difference	NOUN
crl-15984	210	23	in	in	ADP
crl-15984	210	24	quality	quality	NOUN
crl-15984	210	25	of	of	ADP
crl-15984	210	26	answers	answer	NOUN
crl-15984	210	27	between	between	ADP
crl-15984	210	28	the	the	DET
crl-15984	210	29	local	local	ADJ
crl-15984	210	30	and	and	CCONJ
crl-15984	210	31	nonlocal	nonlocal	ADJ
crl-15984	210	32	staff	staff	NOUN
crl-15984	210	33	of	of	ADP
crl-15984	210	34	all	all	DET
crl-15984	210	35	institutions	institution	NOUN
crl-15984	210	36	in	in	ADP
crl-15984	210	37	the	the	DET
crl-15984	210	38	consortium	consortium	NOUN
crl-15984	210	39	.	.	PUNCT
crl-15984	211	1	repetition	repetition	NOUN
crl-15984	211	2	of	of	ADP
crl-15984	211	3	this	this	DET
crl-15984	211	4	study	study	NOUN
crl-15984	211	5	with	with	ADP
crl-15984	211	6	these	these	DET
crl-15984	211	7	measures	measure	NOUN
crl-15984	211	8	in	in	ADP
crl-15984	211	9	place	place	NOUN
crl-15984	211	10	would	would	AUX
crl-15984	211	11	be	be	AUX
crl-15984	211	12	informative	informative	ADJ
crl-15984	211	13	and	and	CCONJ
crl-15984	211	14	should	should	AUX
crl-15984	211	15	provide	provide	VERB
crl-15984	211	16	further	further	ADJ
crl-15984	211	17	assurance	assurance	NOUN
crl-15984	211	18	that	that	SCONJ
crl-15984	211	19	high	high	ADJ
crl-15984	211	20	standards	standard	NOUN
crl-15984	211	21	of	of	ADP
crl-15984	211	22	quality	quality	NOUN
crl-15984	211	23	can	can	AUX
crl-15984	211	24	be	be	AUX
crl-15984	211	25	achieved	achieve	VERB
crl-15984	211	26	by	by	ADP
crl-15984	211	27	nonlocal	nonlocal	ADJ
crl-15984	211	28	staff	staff	NOUN
crl-15984	211	29	in	in	ADP
crl-15984	211	30	a	a	DET
crl-15984	211	31	chat	chat	NOUN
crl-15984	211	32	reference	reference	NOUN
crl-15984	211	33	consortium	consortium	NOUN
crl-15984	211	34	.	.	PUNCT
crl-15984	212	1	there	there	PRON
crl-15984	212	2	are	be	VERB
crl-15984	212	3	many	many	ADJ
crl-15984	212	4	considerations	consideration	NOUN
crl-15984	212	5	when	when	SCONJ
crl-15984	212	6	deciding	decide	VERB
crl-15984	212	7	whether	whether	SCONJ
crl-15984	212	8	to	to	PART
crl-15984	212	9	participate	participate	VERB
crl-15984	212	10	in	in	ADP
crl-15984	212	11	a	a	DET
crl-15984	212	12	chat	chat	NOUN
crl-15984	212	13	reference	reference	NOUN
crl-15984	212	14	consortium	consortium	NOUN
crl-15984	212	15	.	.	PUNCT
crl-15984	213	1	this	this	DET
crl-15984	213	2	study	study	NOUN
crl-15984	213	3	has	have	VERB
crl-15984	213	4	a	a	DET
crl-15984	213	5	empted	empted	NOUN
crl-15984	213	6	to	to	PART
crl-15984	213	7	create	create	VERB
crl-15984	213	8	data	datum	NOUN
crl-15984	213	9	that	that	PRON
crl-15984	213	10	may	may	AUX
crl-15984	213	11	help	help	VERB
crl-15984	213	12	answer	answer	VERB
crl-15984	213	13	questions	question	NOUN
crl-15984	213	14	about	about	ADP
crl-15984	213	15	quality	quality	NOUN
crl-15984	213	16	and	and	CCONJ
crl-15984	213	17	give	give	VERB
crl-15984	213	18	suggestions	suggestion	NOUN
crl-15984	213	19	on	on	ADP
crl-15984	213	20	how	how	SCONJ
crl-15984	213	21	to	to	PART
crl-15984	213	22	achieve	achieve	VERB
crl-15984	213	23	and	and	CCONJ
crl-15984	213	24	maintain	maintain	VERB
crl-15984	213	25	it	it	PRON
crl-15984	213	26	.	.	PUNCT
crl-15984	214	1	if	if	SCONJ
crl-15984	214	2	quality	quality	NOUN
crl-15984	214	3	of	of	ADP
crl-15984	214	4	responses	response	NOUN
crl-15984	214	5	is	be	AUX
crl-15984	214	6	a	a	DET
crl-15984	214	7	concern	concern	NOUN
crl-15984	214	8	when	when	SCONJ
crl-15984	214	9	considering	consider	VERB
crl-15984	214	10	a	a	DET
crl-15984	214	11	consortium	consortium	NOUN
crl-15984	214	12	,	,	PUNCT
crl-15984	214	13	this	this	DET
crl-15984	214	14	study	study	NOUN
crl-15984	214	15	should	should	AUX
crl-15984	214	16	demonstrate	demonstrate	VERB
crl-15984	214	17	that	that	SCONJ
crl-15984	214	18	it	it	PRON
crl-15984	214	19	need	need	AUX
crl-15984	214	20	not	not	PART
crl-15984	214	21	be	be	AUX
crl-15984	214	22	if	if	SCONJ
crl-15984	214	23	precautions	precaution	NOUN
crl-15984	214	24	are	be	AUX
crl-15984	214	25	taken	take	VERB
crl-15984	214	26	to	to	PART
crl-15984	214	27	provide	provide	VERB
crl-15984	214	28	the	the	DET
crl-15984	214	29	nonlocal	nonlocal	ADJ
crl-15984	214	30	librarians	librarian	NOUN
crl-15984	214	31	with	with	ADP
crl-15984	214	32	the	the	DET
crl-15984	214	33	information	information	NOUN
crl-15984	214	34	they	they	PRON
crl-15984	214	35	need	need	VERB
crl-15984	214	36	to	to	PART
crl-15984	214	37	answer	answer	VERB
crl-15984	214	38	questions	question	NOUN
crl-15984	214	39	accurately	accurately	ADV
crl-15984	214	40	and	and	CCONJ
crl-15984	214	41	in	in	ADP
crl-15984	214	42	real	real	ADJ
crl-15984	214	43	time	time	NOUN
crl-15984	214	44	.	.	PUNCT
crl-15984	215	1	there	there	PRON
crl-15984	215	2	are	be	VERB
crl-15984	215	3	new	new	ADJ
crl-15984	215	4	technologies	technology	NOUN
crl-15984	215	5	being	be	AUX
crl-15984	215	6	created	create	VERB
crl-15984	215	7	and	and	CCONJ
crl-15984	215	8	implemented	implement	VERB
crl-15984	215	9	every	every	DET
crl-15984	215	10	day	day	NOUN
crl-15984	215	11	that	that	PRON
crl-15984	215	12	will	will	AUX
crl-15984	215	13	help	help	VERB
crl-15984	215	14	to	to	PART
crl-15984	215	15	make	make	VERB
crl-15984	215	16	the	the	DET
crl-15984	215	17	chat	chat	PROPN
crl-15984	215	18	reference	reference	NOUN
crl-15984	215	19	librarian	librarian	NOUN
crl-15984	215	20	’s	’s	PART
crl-15984	215	21	job	job	NOUN
crl-15984	215	22	even	even	ADV
crl-15984	215	23	easier	easy	ADJ
crl-15984	215	24	.	.	PUNCT
crl-15984	216	1	voiceover	voiceover	NOUN
crl-15984	216	2	ip	ip	NOUN
crl-15984	216	3	is	be	AUX
crl-15984	216	4	already	already	ADV
crl-15984	216	5	being	be	AUX
crl-15984	216	6	considered	consider	VERB
crl-15984	216	7	,	,	PUNCT
crl-15984	216	8	as	as	SCONJ
crl-15984	216	9	is	be	AUX
crl-15984	216	10	the	the	DET
crl-15984	216	11	use	use	NOUN
crl-15984	216	12	of	of	ADP
crl-15984	216	13	instant	instant	ADJ
crl-15984	216	14	messenger	messenger	NOUN
crl-15984	216	15	“	"	PUNCT
crl-15984	216	16	buddy	buddy	NOUN
crl-15984	216	17	lists	list	NOUN
crl-15984	216	18	”	"	PUNCT
crl-15984	216	19	so	so	SCONJ
crl-15984	216	20	librarians	librarian	NOUN
crl-15984	216	21	can	can	AUX
crl-15984	216	22	call	call	VERB
crl-15984	216	23	for	for	ADP
crl-15984	216	24	reference	reference	NOUN
crl-15984	216	25	“	"	PUNCT
crl-15984	216	26	backup	backup	NOUN
crl-15984	216	27	.	.	PUNCT
crl-15984	216	28	”	"	PUNCT
crl-15984	217	1	another	another	DET
crl-15984	217	2	interesting	interesting	ADJ
crl-15984	217	3	proposal	proposal	NOUN
crl-15984	217	4	is	be	AUX
crl-15984	217	5	the	the	DET
crl-15984	217	6	“	"	PUNCT
crl-15984	217	7	meta	meta	ADJ
crl-15984	217	8	-	-	PUNCT
crl-15984	217	9	search	search	NOUN
crl-15984	217	10	tool	tool	NOUN
crl-15984	217	11	.	.	PUNCT
crl-15984	217	12	”	"	PUNCT
crl-15984	218	1	most	most	ADJ
crl-15984	218	2	librarians	librarian	NOUN
crl-15984	218	3	are	be	AUX
crl-15984	218	4	familiar	familiar	ADJ
crl-15984	218	5	with	with	ADP
crl-15984	218	6	the	the	DET
crl-15984	218	7	desperate	desperate	ADJ
crl-15984	218	8	look	look	NOUN
crl-15984	218	9	of	of	ADP
crl-15984	218	10	a	a	DET
crl-15984	218	11	student	student	NOUN
crl-15984	218	12	in	in	ADP
crl-15984	218	13	the	the	DET
crl-15984	218	14	stacks	stack	NOUN
crl-15984	218	15	or	or	CCONJ
crl-15984	218	16	reference	reference	NOUN
crl-15984	218	17	area	area	NOUN
crl-15984	218	18	looking	look	VERB
crl-15984	218	19	perplexed	perplexed	ADJ
crl-15984	218	20	or	or	CCONJ
crl-15984	218	21	lost	lose	VERB
crl-15984	218	22	,	,	PUNCT
crl-15984	218	23	and	and	CCONJ
crl-15984	218	24	it	it	PRON
crl-15984	218	25	is	be	AUX
crl-15984	218	26	quite	quite	ADV
crl-15984	218	27	normal	normal	ADJ
crl-15984	218	28	to	to	PART
crl-15984	218	29	ask	ask	VERB
crl-15984	218	30	that	that	DET
crl-15984	218	31	student	student	NOUN
crl-15984	218	32	if	if	SCONJ
crl-15984	218	33	he	he	PRON
crl-15984	218	34	or	or	CCONJ
crl-15984	218	35	she	she	PRON
crl-15984	218	36	needs	need	VERB
crl-15984	218	37	assistance	assistance	NOUN
crl-15984	218	38	.	.	PUNCT
crl-15984	219	1	imagine	imagine	VERB
crl-15984	219	2	the	the	DET
crl-15984	219	3	scenario	scenario	NOUN
crl-15984	219	4	of	of	ADP
crl-15984	219	5	a	a	DET
crl-15984	219	6	student	student	NOUN
crl-15984	219	7	searching	search	VERB
crl-15984	219	8	the	the	DET
crl-15984	219	9	databases	database	NOUN
crl-15984	219	10	and	and	CCONJ
crl-15984	219	11	coming	come	VERB
crl-15984	219	12	up	up	ADP
crl-15984	219	13	with	with	ADP
crl-15984	219	14	failed	fail	VERB
crl-15984	219	15	search	search	NOUN
crl-15984	219	16	after	after	ADP
crl-15984	219	17	failed	fail	VERB
crl-15984	219	18	search	search	NOUN
crl-15984	219	19	.	.	PUNCT
crl-15984	220	1	a	a	DET
crl-15984	220	2	failed	fail	VERB
crl-15984	220	3	search	search	NOUN
crl-15984	220	4	could	could	AUX
crl-15984	220	5	be	be	AUX
crl-15984	220	6	electronically	electronically	ADV
crl-15984	220	7	routed	route	VERB
crl-15984	220	8	to	to	ADP
crl-15984	220	9	the	the	DET
crl-15984	220	10	chat	chat	PROPN
crl-15984	220	11	reference	reference	NOUN
crl-15984	220	12	librarian	librarian	NOUN
crl-15984	220	13	,	,	PUNCT
crl-15984	220	14	a	a	DET
crl-15984	220	15	virtual	virtual	ADJ
crl-15984	220	16	“	"	PUNCT
crl-15984	220	17	digital	digital	ADJ
crl-15984	220	18	intervention	intervention	NOUN
crl-15984	220	19	.	.	PUNCT
crl-15984	221	1	”25	”25	ADJ
crl-15984	221	2	it	it	PRON
crl-15984	221	3	is	be	AUX
crl-15984	221	4	important	important	ADJ
crl-15984	221	5	for	for	SCONJ
crl-15984	221	6	libraries	library	NOUN
crl-15984	221	7	to	to	PART
crl-15984	221	8	support	support	VERB
crl-15984	221	9	their	their	PRON
crl-15984	221	10	costly	costly	ADJ
crl-15984	221	11	resources	resource	NOUN
crl-15984	221	12	if	if	SCONJ
crl-15984	221	13	they	they	PRON
crl-15984	221	14	want	want	VERB
crl-15984	221	15	them	they	PRON
crl-15984	221	16	to	to	PART
crl-15984	221	17	be	be	AUX
crl-15984	221	18	used	use	VERB
crl-15984	221	19	.	.	PUNCT
crl-15984	222	1	tenopir	tenopir	PROPN
crl-15984	222	2	quotes	quotes	PROPN
crl-15984	222	3	barbara	barbara	PROPN
crl-15984	222	4	dewey	dewey	PROPN
crl-15984	222	5	,	,	PUNCT
crl-15984	222	6	dean	dean	NOUN
crl-15984	222	7	of	of	ADP
crl-15984	222	8	libraries	library	NOUN
crl-15984	222	9	at	at	ADP
crl-15984	222	10	the	the	DET
crl-15984	222	11	university	university	PROPN
crl-15984	222	12	of	of	ADP
crl-15984	222	13	tennessee	tennessee	PROPN
crl-15984	222	14	,	,	PUNCT
crl-15984	222	15	as	as	ADP
crl-15984	222	16	saying	say	VERB
crl-15984	222	17	,	,	PUNCT
crl-15984	222	18	“	"	PUNCT
crl-15984	222	19	the	the	DET
crl-15984	222	20	cost	cost	NOUN
crl-15984	222	21	of	of	ADP
crl-15984	222	22	content	content	NOUN
crl-15984	222	23	without	without	ADP
crl-15984	222	24	service	service	NOUN
crl-15984	222	25	is	be	AUX
crl-15984	222	26	irrelevance	irrelevance	NOUN
crl-15984	222	27	.	.	PUNCT
crl-15984	223	1	”26	”26	VERB
crl-15984	223	2	in	in	ADP
crl-15984	223	3	five	five	NUM
crl-15984	223	4	years	year	NOUN
crl-15984	223	5	’	'	PUNCT
crl-15984	223	6	time	time	NOUN
crl-15984	223	7	,	,	PUNCT
crl-15984	223	8	chat	chat	VERB
crl-15984	223	9	reference	reference	NOUN
crl-15984	223	10	might	might	AUX
crl-15984	223	11	look	look	VERB
crl-15984	223	12	very	very	ADV
crl-15984	223	13	different	different	ADJ
crl-15984	223	14	,	,	PUNCT
crl-15984	223	15	and	and	CCONJ
crl-15984	223	16	it	it	PRON
crl-15984	223	17	might	might	AUX
crl-15984	223	18	be	be	AUX
crl-15984	223	19	capable	capable	ADJ
crl-15984	223	20	of	of	ADP
crl-15984	223	21	more	more	ADV
crl-15984	223	22	precise	precise	ADJ
crl-15984	223	23	and	and	CCONJ
crl-15984	223	24	effective	effective	ADJ
crl-15984	223	25	information	information	NOUN
crl-15984	223	26	provision	provision	NOUN
crl-15984	223	27	.	.	PUNCT
crl-15984	224	1	perhaps	perhaps	ADV
crl-15984	224	2	time	time	NOUN
crl-15984	224	3	,	,	PUNCT
crl-15984	224	4	experience	experience	NOUN
crl-15984	224	5	,	,	PUNCT
crl-15984	224	6	and	and	CCONJ
crl-15984	224	7	technology	technology	NOUN
crl-15984	224	8	can	can	AUX
crl-15984	224	9	close	close	VERB
crl-15984	224	10	the	the	DET
crl-15984	224	11	gap	gap	NOUN
crl-15984	224	12	between	between	ADP
crl-15984	224	13	local	local	ADJ
crl-15984	224	14	and	and	CCONJ
crl-15984	224	15	nonlocal	nonlocal	ADJ
crl-15984	224	16	success	success	NOUN
crl-15984	224	17	in	in	ADP
crl-15984	224	18	meeting	meeting	NOUN
crl-15984	224	19	standards	standard	NOUN
crl-15984	224	20	for	for	ADP
crl-15984	224	21	answering	answer	VERB
crl-15984	224	22	users	user	NOUN
crl-15984	224	23	’	’	PART
crl-15984	224	24	questions	question	NOUN
crl-15984	224	25	,	,	PUNCT
crl-15984	224	26	both	both	PRON
crl-15984	224	27	effectively	effectively	ADV
crl-15984	224	28	and	and	CCONJ
crl-15984	224	29	in	in	ADP
crl-15984	224	30	real	real	ADJ
crl-15984	224	31	time	time	NOUN
crl-15984	224	32	.	.	PUNCT
crl-15984	225	1	notes	note	VERB
crl-15984	225	2	1	1	NUM
crl-15984	225	3	.	.	PUNCT
crl-15984	225	4	jana	jana	PROPN
crl-15984	225	5	ronan	ronan	PROPN
crl-15984	225	6	and	and	CCONJ
crl-15984	225	7	carol	carol	PROPN
crl-15984	225	8	turner	turner	PROPN
crl-15984	225	9	,	,	PUNCT
crl-15984	225	10	chat	chat	VERB
crl-15984	225	11	reference	reference	NOUN
crl-15984	225	12	.	.	PUNCT
crl-15984	226	1	washington	washington	PROPN
crl-15984	226	2	,	,	PUNCT
crl-15984	226	3	d.c	d.c	PROPN
crl-15984	226	4	.	.	PUNCT
crl-15984	226	5	:	:	PUNCT
crl-15984	226	6	association	association	NOUN
crl-15984	226	7	of	of	ADP
crl-15984	226	8	research	research	NOUN
crl-15984	226	9	libraries	library	NOUN
crl-15984	226	10	(	(	PUNCT
crl-15984	226	11	2002	2002	NUM
crl-15984	226	12	)	)	PUNCT
crl-15984	226	13	.	.	PUNCT
crl-15984	227	1	2	2	X
crl-15984	227	2	.	.	X
crl-15984	227	3	fran	fran	PROPN
crl-15984	227	4	wilson	wilson	PROPN
crl-15984	227	5	and	and	CCONJ
crl-15984	227	6	jacki	jacki	PROPN
crl-15984	227	7	keys	key	NOUN
crl-15984	227	8	,	,	PUNCT
crl-15984	227	9	“	"	PUNCT
crl-15984	227	10	asknow	asknow	NOUN
crl-15984	227	11	!	!	PUNCT
crl-15984	228	1	evaluating	evaluate	VERB
crl-15984	228	2	an	an	DET
crl-15984	228	3	australian	australian	ADJ
crl-15984	228	4	collaborative	collaborative	ADJ
crl-15984	228	5	chat	chat	PROPN
crl-15984	228	6	reference	reference	NOUN
crl-15984	228	7	service	service	NOUN
crl-15984	228	8	:	:	PUNCT
crl-15984	228	9	a	a	DET
crl-15984	228	10	project	project	NOUN
crl-15984	228	11	manager	manager	NOUN
crl-15984	228	12	’s	’s	PART
crl-15984	228	13	perspective	perspective	NOUN
crl-15984	228	14	,	,	PUNCT
crl-15984	228	15	”	"	PUNCT
crl-15984	228	16	australian	australian	ADJ
crl-15984	228	17	academic	academic	NOUN
crl-15984	228	18	and	and	CCONJ
crl-15984	228	19	research	research	NOUN
crl-15984	228	20	libraries	library	NOUN
crl-15984	228	21	35	35	NUM
crl-15984	228	22	(	(	PUNCT
crl-15984	228	23	june	june	PROPN
crl-15984	228	24	2004	2004	NUM
crl-15984	228	25	):	):	PUNCT
crl-15984	228	26	81–94	81–94	NUM
crl-15984	228	27	.	.	PUNCT
crl-15984	229	1	3	3	X
crl-15984	229	2	.	.	X
crl-15984	229	3	edana	edana	PROPN
crl-15984	229	4	mccaffrey	mccaffrey	PROPN
crl-15984	229	5	cichanowicz	cichanowicz	PROPN
crl-15984	229	6	,	,	PUNCT
crl-15984	229	7	“	"	PUNCT
crl-15984	229	8	live	live	ADJ
crl-15984	229	9	reference	reference	NOUN
crl-15984	229	10	chat	chat	NOUN
crl-15984	229	11	from	from	ADP
crl-15984	229	12	a	a	DET
crl-15984	229	13	customer	customer	NOUN
crl-15984	229	14	service	service	NOUN
crl-15984	229	15	perspective	perspective	NOUN
crl-15984	229	16	,	,	PUNCT
crl-15984	229	17	”	"	PUNCT
crl-15984	229	18	internet	internet	NOUN
crl-15984	229	19	reference	reference	NOUN
crl-15984	229	20	services	service	NOUN
crl-15984	229	21	quarterly	quarterly	ADJ
crl-15984	229	22	8	8	NUM
crl-15984	229	23	,	,	PUNCT
crl-15984	229	24	no	no	INTJ
crl-15984	229	25	.	.	NOUN
crl-15984	229	26	1/2	1/2	NUM
crl-15984	229	27	(	(	PUNCT
crl-15984	229	28	2003	2003	NUM
crl-15984	229	29	):	):	PUNCT
crl-15984	229	30	28	28	NUM
crl-15984	229	31	.	.	X
crl-15984	230	1	4	4	X
crl-15984	230	2	.	.	X
crl-15984	230	3	corey	corey	PROPN
crl-15984	230	4	m.	m.	PROPN
crl-15984	230	5	johnson	johnson	PROPN
crl-15984	230	6	,	,	PUNCT
crl-15984	230	7	“	"	PUNCT
crl-15984	230	8	online	online	ADJ
crl-15984	230	9	chat	chat	NOUN
crl-15984	230	10	reference	reference	NOUN
crl-15984	230	11	:	:	PUNCT
crl-15984	230	12	survey	survey	NOUN
crl-15984	230	13	results	result	NOUN
crl-15984	230	14	from	from	ADP
crl-15984	230	15	affiliates	affiliate	NOUN
crl-15984	230	16	of	of	ADP
crl-15984	230	17	two	two	NUM
crl-15984	230	18	universities	university	NOUN
crl-15984	230	19	,	,	PUNCT
crl-15984	230	20	”	"	PUNCT
crl-15984	230	21	reference	reference	NOUN
crl-15984	230	22	and	and	CCONJ
crl-15984	230	23	user	user	NOUN
crl-15984	230	24	services	service	NOUN
crl-15984	230	25	quarterly	quarterly	ADV
crl-15984	230	26	43	43	NUM
crl-15984	230	27	,	,	PUNCT
crl-15984	230	28	no	no	INTJ
crl-15984	230	29	.	.	NOUN
crl-15984	230	30	3	3	NUM
crl-15984	230	31	(	(	PUNCT
crl-15984	230	32	2004	2004	NUM
crl-15984	230	33	):	):	PUNCT
crl-15984	230	34	238	238	NUM
crl-15984	230	35	.	.	NOUN
crl-15984	230	36	5	5	NUM
crl-15984	230	37	.	.	X
crl-15984	230	38	marshal	marshal	NOUN
crl-15984	230	39	breeding	breeding	NOUN
crl-15984	230	40	,	,	PUNCT
crl-15984	230	41	“	"	PUNCT
crl-15984	230	42	providing	provide	VERB
crl-15984	230	43	virtual	virtual	ADJ
crl-15984	230	44	reference	reference	NOUN
crl-15984	230	45	service	service	NOUN
crl-15984	230	46	,	,	PUNCT
crl-15984	230	47	”	"	PUNCT
crl-15984	230	48	information	information	NOUN
crl-15984	230	49	today	today	NOUN
crl-15984	230	50	18	18	NUM
crl-15984	230	51	(	(	PUNCT
crl-15984	230	52	apr	apr	PROPN
crl-15984	230	53	.	.	PROPN
crl-15984	230	54	2001	2001	NUM
crl-15984	230	55	):	):	PUNCT
crl-15984	230	56	42–43	42–43	NUM
crl-15984	230	57	;	;	PUNCT
crl-15984	230	58	johnson	johnson	PROPN
crl-15984	230	59	,	,	PUNCT
crl-15984	230	60	“	"	PUNCT
crl-15984	230	61	online	online	ADJ
crl-15984	230	62	chat	chat	NOUN
crl-15984	230	63	reference	reference	NOUN
crl-15984	230	64	.	.	PUNCT
crl-15984	230	65	”	"	PUNCT
crl-15984	231	1	6	6	NUM
crl-15984	231	2	.	.	PUNCT
crl-15984	232	1	ian	ian	PROPN
crl-15984	232	2	j.	j.	PROPN
crl-15984	232	3	lee	lee	PROPN
crl-15984	232	4	,	,	PUNCT
crl-15984	232	5	“	"	PUNCT
crl-15984	232	6	do	do	VERB
crl-15984	232	7	virtual	virtual	ADJ
crl-15984	232	8	reference	reference	NOUN
crl-15984	232	9	librarians	librarian	NOUN
crl-15984	232	10	dream	dream	NOUN
crl-15984	232	11	of	of	ADP
crl-15984	232	12	digital	digital	ADJ
crl-15984	232	13	reference	reference	NOUN
crl-15984	232	14	questions	question	NOUN
crl-15984	232	15	?	?	PUNCT
crl-15984	233	1	a	a	DET
crl-15984	233	2	qualitative	qualitative	ADJ
crl-15984	233	3	and	and	CCONJ
crl-15984	233	4	quantitative	quantitative	ADJ
crl-15984	233	5	analysis	analysis	NOUN
crl-15984	233	6	of	of	ADP
crl-15984	233	7	email	email	NOUN
crl-15984	233	8	and	and	CCONJ
crl-15984	233	9	chat	chat	VERB
crl-15984	233	10	reference	reference	NOUN
crl-15984	233	11	,	,	PUNCT
crl-15984	233	12	”	"	PUNCT
crl-15984	233	13	australian	australian	ADJ
crl-15984	233	14	academic	academic	NOUN
crl-15984	233	15	and	and	CCONJ
crl-15984	233	16	research	research	NOUN
crl-15984	233	17	libraries	library	NOUN
crl-15984	233	18	35	35	NUM
crl-15984	233	19	(	(	PUNCT
crl-15984	233	20	june	june	PROPN
crl-15984	233	21	2004	2004	NUM
crl-15984	233	22	):	):	PUNCT
crl-15984	233	23	95	95	NUM
crl-15984	233	24	.	.	PUNCT
crl-15984	234	1	7	7	X
crl-15984	234	2	.	.	X
crl-15984	234	3	lee	lee	PROPN
crl-15984	234	4	,	,	PUNCT
crl-15984	234	5	“	"	PUNCT
crl-15984	234	6	do	do	VERB
crl-15984	234	7	reference	reference	NOUN
crl-15984	234	8	librarians	librarian	NOUN
crl-15984	234	9	dream	dream	NOUN
crl-15984	234	10	of	of	ADP
crl-15984	234	11	digital	digital	ADJ
crl-15984	234	12	reference	reference	NOUN
crl-15984	234	13	questions	question	NOUN
crl-15984	234	14	?	?	PUNCT
crl-15984	234	15	”	"	PUNCT
crl-15984	234	16	8	8	NUM
crl-15984	234	17	.	.	PUNCT
crl-15984	235	1	steve	steve	PROPN
crl-15984	235	2	mckinzie	mckinzie	PROPN
crl-15984	235	3	,	,	PUNCT
crl-15984	235	4	“	"	PUNCT
crl-15984	235	5	virtual	virtual	ADJ
crl-15984	235	6	reference	reference	NOUN
crl-15984	235	7	:	:	PUNCT
crl-15984	235	8	overrated	overrated	ADJ
crl-15984	235	9	,	,	PUNCT
crl-15984	235	10	inflated	inflated	ADJ
crl-15984	235	11	,	,	PUNCT
crl-15984	235	12	and	and	CCONJ
crl-15984	235	13	not	not	PART
crl-15984	235	14	even	even	ADV
crl-15984	235	15	real	real	ADJ
crl-15984	235	16	,	,	PUNCT
crl-15984	235	17	”	"	PUNCT
crl-15984	235	18	charleston	charleston	PROPN
crl-15984	235	19	84	84	NUM
crl-15984	235	20	college	college	PROPN
crl-15984	235	21	&	&	CCONJ
crl-15984	235	22	research	research	PROPN
crl-15984	235	23	libraries	library	NOUN
crl-15984	235	24	january	january	PROPN
crl-15984	235	25	2009	2009	NUM
crl-15984	235	26	advisor	advisor	NOUN
crl-15984	235	27	4	4	NUM
crl-15984	235	28	(	(	PUNCT
crl-15984	235	29	oct	oct	PROPN
crl-15984	235	30	.	.	PROPN
crl-15984	235	31	2002	2002	NUM
crl-15984	235	32	):	):	PUNCT
crl-15984	235	33	56	56	NUM
crl-15984	235	34	.	.	NOUN
crl-15984	235	35	9	9	NUM
crl-15984	235	36	.	.	PUNCT
crl-15984	235	37	kathy	kathy	PROPN
crl-15984	235	38	dempsey	dempsey	PROPN
crl-15984	235	39	,	,	PUNCT
crl-15984	235	40	“	"	PUNCT
crl-15984	235	41	here	here	ADV
crl-15984	235	42	’s	’	VERB
crl-15984	235	43	your	your	PRON
crl-15984	235	44	guide	guide	NOUN
crl-15984	235	45	to	to	ADP
crl-15984	235	46	vr	vr	NOUN
crl-15984	235	47	:	:	PUNCT
crl-15984	235	48	use	use	VERB
crl-15984	235	49	it	it	PRON
crl-15984	235	50	to	to	PART
crl-15984	235	51	stay	stay	VERB
crl-15984	235	52	relevant	relevant	ADJ
crl-15984	235	53	,	,	PUNCT
crl-15984	235	54	”	"	PUNCT
crl-15984	235	55	computers	computer	NOUN
crl-15984	235	56	in	in	ADP
crl-15984	235	57	libraries	library	NOUN
crl-15984	235	58	23	23	NUM
crl-15984	235	59	(	(	PUNCT
crl-15984	235	60	apr	apr	PROPN
crl-15984	235	61	.	.	PROPN
crl-15984	235	62	2003	2003	NUM
crl-15984	235	63	):	):	PUNCT
crl-15984	235	64	6	6	NUM
crl-15984	235	65	.	.	NOUN
crl-15984	235	66	10	10	NUM
crl-15984	235	67	.	.	PUNCT
crl-15984	236	1	laura	laura	PROPN
crl-15984	236	2	jacobi	jacobi	PROPN
crl-15984	236	3	,	,	PUNCT
crl-15984	236	4	“	"	PUNCT
crl-15984	236	5	cha	cha	X
crl-15984	236	6	ing	ing	ADJ
crl-15984	236	7	at	at	ADP
crl-15984	236	8	gallaudet	gallaudet	NOUN
crl-15984	236	9	,	,	PUNCT
crl-15984	236	10	”	"	PUNCT
crl-15984	236	11	library	library	NOUN
crl-15984	236	12	journal	journal	NOUN
crl-15984	236	13	129	129	NUM
crl-15984	236	14	(	(	PUNCT
crl-15984	236	15	spring	spring	NOUN
crl-15984	236	16	2004	2004	NUM
crl-15984	236	17	):	):	PUNCT
crl-15984	236	18	3	3	NUM
crl-15984	236	19	.	.	NOUN
crl-15984	236	20	11	11	NUM
crl-15984	236	21	.	.	X
crl-15984	237	1	wilson	wilson	PROPN
crl-15984	237	2	and	and	CCONJ
crl-15984	237	3	keys	key	NOUN
crl-15984	237	4	,	,	PUNCT
crl-15984	237	5	“	"	PUNCT
crl-15984	237	6	asknow	asknow	NOUN
crl-15984	237	7	!	!	PUNCT
crl-15984	237	8	,	,	PUNCT
crl-15984	237	9	”	"	PUNCT
crl-15984	237	10	81–94	81–94	NUM
crl-15984	237	11	.	.	PUNCT
crl-15984	237	12	12	12	NUM
crl-15984	237	13	.	.	PUNCT
crl-15984	238	1	karen	karen	PROPN
crl-15984	238	2	ciccone	ciccone	PROPN
crl-15984	238	3	and	and	CCONJ
crl-15984	238	4	amy	amy	PROPN
crl-15984	238	5	vanscoy	vanscoy	PROPN
crl-15984	238	6	,	,	PUNCT
crl-15984	238	7	“	"	PUNCT
crl-15984	238	8	managing	manage	VERB
crl-15984	238	9	an	an	DET
crl-15984	238	10	established	establish	VERB
crl-15984	238	11	virtual	virtual	ADJ
crl-15984	238	12	reference	reference	NOUN
crl-15984	238	13	service	service	NOUN
crl-15984	238	14	,	,	PUNCT
crl-15984	238	15	”	"	PUNCT
crl-15984	238	16	internet	internet	NOUN
crl-15984	238	17	reference	reference	NOUN
crl-15984	238	18	services	service	NOUN
crl-15984	238	19	quarterly	quarterly	ADJ
crl-15984	238	20	8	8	NUM
crl-15984	238	21	,	,	PUNCT
crl-15984	238	22	no	no	INTJ
crl-15984	238	23	.	.	NOUN
crl-15984	238	24	1/2	1/2	NUM
crl-15984	238	25	(	(	PUNCT
crl-15984	238	26	2003	2003	NUM
crl-15984	238	27	):	):	PUNCT
crl-15984	239	1	95–105	95–105	NUM
crl-15984	239	2	.	.	NOUN
crl-15984	239	3	13	13	NUM
crl-15984	239	4	.	.	X
crl-15984	239	5	ibid	ibid	NOUN
crl-15984	239	6	.	.	PUNCT
crl-15984	240	1	14	14	NUM
crl-15984	240	2	.	.	X
crl-15984	241	1	cichanowicz	cichanowicz	NOUN
crl-15984	241	2	,	,	PUNCT
crl-15984	241	3	“	"	PUNCT
crl-15984	241	4	live	live	ADJ
crl-15984	241	5	reference	reference	NOUN
crl-15984	241	6	chat	chat	NOUN
crl-15984	241	7	.	.	PUNCT
crl-15984	241	8	”	"	PUNCT
crl-15984	242	1	15	15	NUM
crl-15984	242	2	.	.	PUNCT
crl-15984	243	1	johnson	johnson	PROPN
crl-15984	243	2	,	,	PUNCT
crl-15984	243	3	“	"	PUNCT
crl-15984	243	4	online	online	ADJ
crl-15984	243	5	chat	chat	NOUN
crl-15984	243	6	reference	reference	NOUN
crl-15984	243	7	,	,	PUNCT
crl-15984	243	8	”	"	PUNCT
crl-15984	243	9	237–47	237–47	NUM
crl-15984	243	10	.	.	PUNCT
crl-15984	244	1	16	16	NUM
crl-15984	244	2	.	.	PUNCT
crl-15984	244	3	ciccone	ciccone	PROPN
crl-15984	244	4	and	and	CCONJ
crl-15984	244	5	vanscoy	vanscoy	NOUN
crl-15984	244	6	,	,	PUNCT
crl-15984	244	7	“	"	PUNCT
crl-15984	244	8	managing	manage	VERB
crl-15984	244	9	an	an	DET
crl-15984	244	10	established	establish	VERB
crl-15984	244	11	service	service	NOUN
crl-15984	244	12	.	.	PUNCT
crl-15984	244	13	”	"	PUNCT
crl-15984	245	1	17	17	NUM
crl-15984	245	2	.	.	PUNCT
crl-15984	246	1	julie	julie	PROPN
crl-15984	246	2	arnold	arnold	PROPN
crl-15984	246	3	and	and	CCONJ
crl-15984	246	4	neal	neal	PROPN
crl-15984	246	5	kaske	kaske	PROPN
crl-15984	246	6	,	,	PUNCT
crl-15984	246	7	“	"	PUNCT
crl-15984	246	8	evaluating	evaluate	VERB
crl-15984	246	9	the	the	DET
crl-15984	246	10	quality	quality	NOUN
crl-15984	246	11	of	of	ADP
crl-15984	246	12	a	a	DET
crl-15984	246	13	chat	chat	NOUN
crl-15984	246	14	service	service	NOUN
crl-15984	246	15	,	,	PUNCT
crl-15984	246	16	”	"	PUNCT
crl-15984	246	17	libraries	library	NOUN
crl-15984	246	18	and	and	CCONJ
crl-15984	246	19	the	the	DET
crl-15984	246	20	academy	academy	NOUN
crl-15984	246	21	5.2	5.2	NUM
crl-15984	246	22	(	(	PUNCT
crl-15984	246	23	2005	2005	NUM
crl-15984	246	24	)	)	PUNCT
crl-15984	246	25	177–93	177–93	NUM
crl-15984	246	26	;	;	PUNCT
crl-15984	246	27	marilyn	marilyn	PROPN
crl-15984	246	28	domas	domas	PROPN
crl-15984	246	29	white	white	PROPN
crl-15984	246	30	,	,	PUNCT
crl-15984	246	31	eileen	eileen	PROPN
crl-15984	246	32	g.	g.	PROPN
crl-15984	246	33	abels	abels	PROPN
crl-15984	246	34	,	,	PUNCT
crl-15984	246	35	and	and	CCONJ
crl-15984	246	36	neal	neal	PROPN
crl-15984	246	37	k.	k.	PROPN
crl-15984	246	38	kaske	kaske	PROPN
crl-15984	246	39	,	,	PUNCT
crl-15984	246	40	“	"	PUNCT
crl-15984	246	41	evaluation	evaluation	NOUN
crl-15984	246	42	of	of	ADP
crl-15984	246	43	chat	chat	NOUN
crl-15984	246	44	reference	reference	NOUN
crl-15984	246	45	service	service	NOUN
crl-15984	246	46	quality	quality	NOUN
crl-15984	246	47	,	,	PUNCT
crl-15984	246	48	”	"	PUNCT
crl-15984	246	49	d	d	X
crl-15984	246	50	-	-	PUNCT
crl-15984	246	51	lib	lib	PROPN
crl-15984	246	52	magazine	magazine	NOUN
crl-15984	246	53	9	9	NUM
crl-15984	246	54	,	,	PUNCT
crl-15984	246	55	no	no	INTJ
crl-15984	246	56	.	.	NOUN
crl-15984	246	57	2	2	NUM
crl-15984	246	58	(	(	PUNCT
crl-15984	246	59	feb	feb	PROPN
crl-15984	246	60	.	.	PROPN
crl-15984	246	61	2003	2003	NUM
crl-15984	246	62	)	)	PUNCT
crl-15984	246	63	,	,	PUNCT
crl-15984	246	64	available	available	ADJ
crl-15984	246	65	online	online	ADV
crl-15984	246	66	at	at	ADP
crl-15984	246	67	www.dlib.org/dlib/february03/white/02white.html	www.dlib.org/dlib/february03/white/02white.html	PROPN
crl-15984	247	1	[	[	X
crl-15984	247	2	accessed	access	VERB
crl-15984	247	3	3	3	NUM
crl-15984	247	4	february	february	NOUN
crl-15984	247	5	2008	2008	NUM
crl-15984	247	6	]	]	PUNCT
crl-15984	247	7	.	.	PUNCT
crl-15984	248	1	18	18	NUM
crl-15984	248	2	.	.	X
crl-15984	248	3	wilson	wilson	PROPN
crl-15984	248	4	and	and	CCONJ
crl-15984	248	5	keys	key	NOUN
crl-15984	248	6	,	,	PUNCT
crl-15984	248	7	“	"	PUNCT
crl-15984	248	8	asknow	asknow	NOUN
crl-15984	248	9	!	!	PUNCT
crl-15984	248	10	”	"	PUNCT
crl-15984	249	1	81–94	81–94	NUM
crl-15984	249	2	.	.	PUNCT
crl-15984	250	1	19	19	NUM
crl-15984	250	2	.	.	PUNCT
crl-15984	251	1	david	david	PROPN
crl-15984	251	2	ward	ward	PROPN
crl-15984	251	3	,	,	PUNCT
crl-15984	251	4	“	"	PUNCT
crl-15984	251	5	measuring	measure	VERB
crl-15984	251	6	the	the	DET
crl-15984	251	7	completeness	completeness	NOUN
crl-15984	251	8	of	of	ADP
crl-15984	251	9	reference	reference	NOUN
crl-15984	251	10	transactions	transaction	NOUN
crl-15984	251	11	in	in	ADP
crl-15984	251	12	online	online	ADJ
crl-15984	251	13	chats	chat	NOUN
crl-15984	251	14	:	:	PUNCT
crl-15984	251	15	results	result	NOUN
crl-15984	251	16	of	of	ADP
crl-15984	251	17	an	an	DET
crl-15984	251	18	unobtrusive	unobtrusive	ADJ
crl-15984	251	19	study	study	NOUN
crl-15984	251	20	,	,	PUNCT
crl-15984	251	21	”	"	PUNCT
crl-15984	251	22	reference	reference	NOUN
crl-15984	251	23	and	and	CCONJ
crl-15984	251	24	user	user	NOUN
crl-15984	251	25	services	service	NOUN
crl-15984	251	26	quarterly	quarterly	ADV
crl-15984	251	27	44	44	NUM
crl-15984	251	28	,	,	PUNCT
crl-15984	251	29	no	no	INTJ
crl-15984	251	30	.	.	NOUN
crl-15984	251	31	1	1	NUM
crl-15984	251	32	(	(	PUNCT
crl-15984	251	33	2004	2004	NUM
crl-15984	251	34	):	):	PUNCT
crl-15984	251	35	46–56	46–56	NUM
crl-15984	251	36	.	.	PUNCT
crl-15984	252	1	20	20	NUM
crl-15984	252	2	.	.	X
crl-15984	253	1	johnson	johnson	PROPN
crl-15984	253	2	,	,	PUNCT
crl-15984	253	3	“	"	PUNCT
crl-15984	253	4	online	online	ADJ
crl-15984	253	5	chat	chat	NOUN
crl-15984	253	6	reference	reference	NOUN
crl-15984	253	7	.	.	PUNCT
crl-15984	253	8	”	"	PUNCT
crl-15984	254	1	21	21	NUM
crl-15984	254	2	.	.	PUNCT
crl-15984	255	1	ronan	ronan	PROPN
crl-15984	255	2	,	,	PUNCT
crl-15984	255	3	“	"	PUNCT
crl-15984	255	4	staffing	staff	VERB
crl-15984	255	5	real	real	ADJ
crl-15984	255	6	-	-	PUNCT
crl-15984	255	7	time	time	NOUN
crl-15984	255	8	,	,	PUNCT
crl-15984	255	9	”	"	PUNCT
crl-15984	255	10	33	33	NUM
crl-15984	255	11	.	.	NOUN
crl-15984	256	1	22	22	NUM
crl-15984	256	2	.	.	PUNCT
crl-15984	257	1	marie	marie	PROPN
crl-15984	257	2	radford	radford	PROPN
crl-15984	257	3	,	,	PUNCT
crl-15984	257	4	“	"	PUNCT
crl-15984	257	5	hmmm	hmmm	NOUN
crl-15984	257	6	…	…	PUNCT
crl-15984	257	7	just	just	ADV
crl-15984	257	8	a	a	DET
crl-15984	257	9	moment	moment	NOUN
crl-15984	257	10	while	while	SCONJ
crl-15984	257	11	i	i	PRON
crl-15984	257	12	keep	keep	VERB
crl-15984	257	13	looking	look	VERB
crl-15984	257	14	:	:	PUNCT
crl-15984	257	15	interpersonal	interpersonal	ADJ
crl-15984	257	16	communication	communication	NOUN
crl-15984	257	17	in	in	ADP
crl-15984	257	18	chat	chat	NOUN
crl-15984	257	19	reference	reference	NOUN
crl-15984	257	20	,	,	PUNCT
crl-15984	257	21	”	"	PUNCT
crl-15984	257	22	rusa	rusa	NOUN
crl-15984	257	23	10th	10th	ADJ
crl-15984	257	24	annual	annual	ADJ
crl-15984	257	25	reference	reference	NOUN
crl-15984	257	26	research	research	NOUN
crl-15984	257	27	forum	forum	NOUN
crl-15984	257	28	(	(	PUNCT
crl-15984	257	29	2004	2004	NUM
crl-15984	257	30	)	)	PUNCT
crl-15984	257	31	,	,	PUNCT
crl-15984	257	32	available	available	ADJ
crl-15984	257	33	online	online	ADV
crl-15984	257	34	at	at	ADP
crl-15984	257	35	www.ala.org/ala/rusa/rusaourassoc/rusasections/rss/rsssection/rsscomm/rssresstat/	www.ala.org/ala/rusa/rusaourassoc/rusasections/rss/rsssection/rsscomm/rssresstat/	PROPN
crl-15984	257	36	2004refreschfrm.cfm	2004refreschfrm.cfm	PROPN
crl-15984	258	1	[	[	X
crl-15984	258	2	accessed	access	VERB
crl-15984	258	3	10	10	NUM
crl-15984	258	4	december	december	PROPN
crl-15984	258	5	2007	2007	NUM
crl-15984	258	6	]	]	PUNCT
crl-15984	258	7	;	;	PUNCT
crl-15984	258	8	marie	marie	PROPN
crl-15984	258	9	radford	radford	PROPN
crl-15984	258	10	,	,	PUNCT
crl-15984	258	11	“	"	PUNCT
crl-15984	258	12	in	in	ADP
crl-15984	258	13	synch	synch	NOUN
crl-15984	258	14	?	?	PUNCT
crl-15984	259	1	evaluating	evaluate	VERB
crl-15984	259	2	chat	chat	PROPN
crl-15984	259	3	reference	reference	NOUN
crl-15984	259	4	transcripts	transcript	NOUN
crl-15984	259	5	,	,	PUNCT
crl-15984	259	6	”	"	PUNCT
crl-15984	259	7	virtual	virtual	ADJ
crl-15984	259	8	reference	reference	NOUN
crl-15984	259	9	desk	desk	NOUN
crl-15984	259	10	:	:	PUNCT
crl-15984	259	11	5th	5th	ADJ
crl-15984	259	12	annual	annual	ADJ
crl-15984	259	13	digital	digital	ADJ
crl-15984	259	14	reference	reference	NOUN
crl-15984	259	15	conference	conference	NOUN
crl-15984	259	16	(	(	PUNCT
crl-15984	259	17	2003	2003	NUM
crl-15984	259	18	)	)	PUNCT
crl-15984	259	19	,	,	PUNCT
crl-15984	259	20	available	available	ADJ
crl-15984	259	21	online	online	ADV
crl-15984	259	22	at	at	ADP
crl-15984	259	23	www.webjunction.org/do/displaycontent/jsessionid=f3d25772218194beb76	www.webjunction.org/do/displaycontent/jsessionid=f3d25772218194beb76	X
crl-15984	260	1	52d4cfd1ae98f?id=12664	52d4cfd1ae98f?id=12664	NUM
crl-15984	260	2	[	[	X
crl-15984	260	3	accessed	access	VERB
crl-15984	260	4	10	10	NUM
crl-15984	260	5	december	december	PROPN
crl-15984	260	6	2007	2007	NUM
crl-15984	260	7	]	]	PUNCT
crl-15984	260	8	;	;	PUNCT
crl-15984	260	9	marie	marie	PROPN
crl-15984	260	10	radford	radford	PROPN
crl-15984	260	11	,	,	PUNCT
crl-15984	260	12	“	"	PUNCT
crl-15984	260	13	yo	yo	NOUN
crl-15984	260	14	dude	dude	VERB
crl-15984	260	15	!	!	PUNCT
crl-15984	261	1	yru	yru	NOUN
crl-15984	261	2	typin	typin	NOUN
crl-15984	261	3	so	so	ADV
crl-15984	261	4	slow	slow	ADJ
crl-15984	261	5	?	?	PUNCT
crl-15984	261	6	”	"	PUNCT
crl-15984	261	7	virtual	virtual	ADJ
crl-15984	261	8	reference	reference	NOUN
crl-15984	261	9	desk	desk	NOUN
crl-15984	261	10	:	:	PUNCT
crl-15984	261	11	6th	6th	ADJ
crl-15984	261	12	annual	annual	ADJ
crl-15984	261	13	digital	digital	ADJ
crl-15984	261	14	reference	reference	NOUN
crl-15984	261	15	conference	conference	NOUN
crl-15984	261	16	(	(	PUNCT
crl-15984	261	17	2004	2004	NUM
crl-15984	261	18	)	)	PUNCT
crl-15984	261	19	,	,	PUNCT
crl-15984	261	20	available	available	ADJ
crl-15984	261	21	online	online	ADV
crl-15984	261	22	at	at	ADP
crl-15984	261	23	www.webjunction.org/do/displaycontent?id=12497	www.webjunction.org/do/displaycontent?id=12497	NOUN
crl-15984	262	1	[	[	X
crl-15984	262	2	accessed	access	VERB
crl-15984	262	3	10	10	NUM
crl-15984	262	4	december	december	NOUN
crl-15984	262	5	2007	2007	NUM
crl-15984	262	6	]	]	PUNCT
crl-15984	262	7	.	.	PUNCT
crl-15984	263	1	23	23	NUM
crl-15984	263	2	.	.	PUNCT
crl-15984	264	1	radford	radford	PROPN
crl-15984	264	2	,	,	PUNCT
crl-15984	264	3	“	"	PUNCT
crl-15984	264	4	in	in	ADP
crl-15984	264	5	synch	synch	NOUN
crl-15984	264	6	?	?	PUNCT
crl-15984	264	7	”	"	PUNCT
crl-15984	265	1	24	24	NUM
crl-15984	265	2	.	.	PUNCT
crl-15984	265	3	kathryn	kathryn	PROPN
crl-15984	265	4	arbuckle	arbuckle	PROPN
crl-15984	265	5	,	,	PUNCT
crl-15984	265	6	wanda	wanda	PROPN
crl-15984	265	7	quoika	quoika	PROPN
crl-15984	265	8	-	-	PUNCT
crl-15984	265	9	stanka	stanka	PROPN
crl-15984	265	10	,	,	PUNCT
crl-15984	265	11	and	and	CCONJ
crl-15984	265	12	kathy	kathy	PROPN
crl-15984	265	13	west	west	PROPN
crl-15984	265	14	,	,	PUNCT
crl-15984	265	15	reference	reference	NOUN
crl-15984	265	16	management	management	NOUN
crl-15984	265	17	standards	standard	NOUN
crl-15984	265	18	.	.	PUNCT
crl-15984	266	1	edmonton	edmonton	PROPN
crl-15984	266	2	:	:	PUNCT
crl-15984	266	3	university	university	PROPN
crl-15984	266	4	of	of	ADP
crl-15984	266	5	alberta	alberta	PROPN
crl-15984	266	6	libraries	libraries	PROPN
crl-15984	266	7	(	(	PUNCT
crl-15984	266	8	2005	2005	NUM
crl-15984	266	9	)	)	PUNCT
crl-15984	266	10	.	.	PUNCT
crl-15984	267	1	25	25	NUM
crl-15984	267	2	.	.	X
crl-15984	267	3	ciccone	ciccone	PROPN
crl-15984	267	4	and	and	CCONJ
crl-15984	267	5	vanscoy	vanscoy	NOUN
crl-15984	267	6	,	,	PUNCT
crl-15984	267	7	“	"	PUNCT
crl-15984	267	8	managing	manage	VERB
crl-15984	267	9	an	an	DET
crl-15984	267	10	established	establish	VERB
crl-15984	267	11	service	service	NOUN
crl-15984	267	12	”	"	PUNCT
crl-15984	267	13	;	;	PUNCT
crl-15984	267	14	cichanowicz	cichanowicz	ADJ
crl-15984	267	15	,	,	PUNCT
crl-15984	267	16	“	"	PUNCT
crl-15984	267	17	live	live	ADJ
crl-15984	267	18	reference	reference	NOUN
crl-15984	267	19	chat	chat	NOUN
crl-15984	267	20	.	.	PUNCT
crl-15984	267	21	”	"	PUNCT
crl-15984	268	1	26	26	NUM
crl-15984	268	2	.	.	PUNCT
crl-15984	268	3	ronan	ronan	PROPN
crl-15984	268	4	,	,	PUNCT
crl-15984	268	5	“	"	PUNCT
crl-15984	268	6	staffing	staff	VERB
crl-15984	268	7	real	real	ADJ
crl-15984	268	8	time	time	NOUN
crl-15984	268	9	”	"	PUNCT
crl-15984	268	10	;	;	PUNCT
crl-15984	268	11	johnson	johnson	PROPN
crl-15984	268	12	,	,	PUNCT
crl-15984	268	13	“	"	PUNCT
crl-15984	268	14	online	online	ADJ
crl-15984	268	15	chat	chat	NOUN
crl-15984	268	16	reference	reference	NOUN
crl-15984	268	17	”	"	PUNCT
crl-15984	268	18	;	;	PUNCT
crl-15984	268	19	tenopir	tenopir	VERB
crl-15984	268	20	,	,	PUNCT
crl-15984	268	21	“	"	PUNCT
crl-15984	268	22	rethinking	rethink	VERB
crl-15984	268	23	.	.	PUNCT
crl-15984	268	24	”	"	PUNCT
crl-15984	269	1	www.webjunction.org/do/displaycontent?id=12497	www.webjunction.org/do/displaycontent?id=12497	X
crl-15984	269	2	www.webjunction.org/do/displaycontent/jsessionid=f3d25772218194beb76	www.webjunction.org/do/displaycontent/jsessionid=f3d25772218194beb76	X
crl-15984	269	3	www.ala.org/ala/rusa/rusaourassoc/rusasections/rss/rsssection/rsscomm/rssresstat	www.ala.org/ala/rusa/rusaourassoc/rusasections/rss/rsssection/rsscomm/rssresstat	ADP
crl-15984	269	4	www.dlib.org/dlib/february03/white/02white.html	www.dlib.org/dlib/february03/white/02white.html	PROPN