id	sid	tid	token	lemma	pos
crl-16006	1	1	leveraging	leverage	VERB
crl-16006	1	2	lean	lean	ADJ
crl-16006	1	3	six	six	NUM
crl-16006	1	4	sigma	sigma	NOUN
crl-16006	1	5	to	to	ADP
crl-16006	1	6	culture	culture	NOUN
crl-16006	1	7	,	,	PUNCT
crl-16006	1	8	nurture	nurture	NOUN
crl-16006	1	9	,	,	PUNCT
crl-16006	1	10	and	and	CCONJ
crl-16006	1	11	sustain	sustain	VERB
crl-16006	1	12	assessment	assessment	NOUN
crl-16006	1	13	and	and	CCONJ
crl-16006	1	14	change	change	NOUN
crl-16006	1	15	in	in	ADP
crl-16006	1	16	the	the	DET
crl-16006	1	17	academic	academic	PROPN
crl-16006	1	18	library	library	PROPN
crl-16006	1	19	environment	environment	NOUN
crl-16006	1	20	sarah	sarah	PROPN
crl-16006	1	21	anne	anne	PROPN
crl-16006	1	22	murphy	murphy	PROPN
crl-16006	1	23	this	this	DET
crl-16006	1	24	paper	paper	NOUN
crl-16006	1	25	explores	explore	VERB
crl-16006	1	26	the	the	DET
crl-16006	1	27	application	application	NOUN
crl-16006	1	28	of	of	ADP
crl-16006	1	29	lean	lean	ADJ
crl-16006	1	30	six	six	NUM
crl-16006	1	31	sigma	sigma	NOUN
crl-16006	1	32	,	,	PUNCT
crl-16006	1	33	a	a	DET
crl-16006	1	34	business	business	NOUN
crl-16006	1	35	improvement	improvement	NOUN
crl-16006	1	36	philosophy	philosophy	NOUN
crl-16006	1	37	and	and	CCONJ
crl-16006	1	38	methodology	methodology	NOUN
crl-16006	1	39	,	,	PUNCT
crl-16006	1	40	in	in	ADP
crl-16006	1	41	the	the	DET
crl-16006	1	42	academic	academic	ADJ
crl-16006	1	43	library	library	NOUN
crl-16006	1	44	envi­	envi­	PRON
crl-16006	1	45	ronment	ronment	NOUN
crl-16006	1	46	as	as	ADP
crl-16006	1	47	one	one	NUM
crl-16006	1	48	means	mean	VERB
crl-16006	1	49	to	to	PART
crl-16006	1	50	nurture	nurture	VERB
crl-16006	1	51	and	and	CCONJ
crl-16006	1	52	sustain	sustain	VERB
crl-16006	1	53	a	a	DET
crl-16006	1	54	culture	culture	NOUN
crl-16006	1	55	of	of	ADP
crl-16006	1	56	assessment	assessment	NOUN
crl-16006	1	57	and	and	CCONJ
crl-16006	1	58	change	change	NOUN
crl-16006	1	59	.	.	PUNCT
crl-16006	2	1	it	it	PRON
crl-16006	2	2	includes	include	VERB
crl-16006	2	3	an	an	DET
crl-16006	2	4	overview	overview	NOUN
crl-16006	2	5	of	of	ADP
crl-16006	2	6	the	the	DET
crl-16006	2	7	philosophy	philosophy	NOUN
crl-16006	2	8	and	and	CCONJ
crl-16006	2	9	an	an	DET
crl-16006	2	10	example	example	NOUN
crl-16006	2	11	of	of	ADP
crl-16006	2	12	an	an	DET
crl-16006	2	13	actual	actual	ADJ
crl-16006	2	14	virtual	virtual	ADJ
crl-16006	2	15	reference	reference	NOUN
crl-16006	2	16	improvement	improvement	NOUN
crl-16006	2	17	project	project	NOUN
crl-16006	2	18	that	that	PRON
crl-16006	2	19	was	be	AUX
crl-16006	2	20	conducted	conduct	VERB
crl-16006	2	21	using	use	VERB
crl-16006	2	22	lean	lean	ADJ
crl-16006	2	23	six	six	NUM
crl-16006	2	24	sigma	sigma	ADJ
crl-16006	2	25	tools	tool	NOUN
crl-16006	2	26	and	and	CCONJ
crl-16006	2	27	principles	principle	NOUN
crl-16006	2	28	at	at	ADP
crl-16006	2	29	the	the	DET
crl-16006	2	30	ohio	ohio	PROPN
crl-16006	2	31	state	state	PROPN
crl-16006	2	32	university	university	NOUN
crl-16006	2	33	libraries	library	NOUN
crl-16006	2	34	.	.	PUNCT
crl-16006	3	1	it	it	PRON
crl-16006	3	2	concludes	conclude	VERB
crl-16006	3	3	with	with	ADP
crl-16006	3	4	a	a	DET
crl-16006	3	5	discussion	discussion	NOUN
crl-16006	3	6	of	of	ADP
crl-16006	3	7	the	the	DET
crl-16006	3	8	benefits	benefit	NOUN
crl-16006	3	9	and	and	CCONJ
crl-16006	3	10	limitations	limitation	NOUN
crl-16006	3	11	of	of	ADP
crl-16006	3	12	deploying	deploy	VERB
crl-16006	3	13	a	a	DET
crl-16006	3	14	lean	lean	ADJ
crl-16006	3	15	six	six	NUM
crl-16006	3	16	sigma	sigma	PROPN
crl-16006	3	17	initiative	initiative	NOUN
crl-16006	3	18	within	within	ADP
crl-16006	3	19	a	a	DET
crl-16006	3	20	library	library	NOUN
crl-16006	3	21	organization	organization	NOUN
crl-16006	3	22	.	.	PUNCT
crl-16006	4	1	he	he	PRON
crl-16006	4	2	library	library	ADJ
crl-16006	4	3	community	community	NOUN
crl-16006	4	4	has	have	AUX
crl-16006	4	5	recently	recently	ADV
crl-16006	4	6	developed	develop	VERB
crl-16006	4	7	a	a	DET
crl-16006	4	8	renewed	renew	VERB
crl-16006	4	9	interest	interest	NOUN
crl-16006	4	10	in	in	ADP
crl-16006	4	11	assessment	assessment	NOUN
crl-16006	4	12	,	,	PUNCT
crl-16006	4	13	with	with	ADP
crl-16006	4	14	numerous	numerous	ADJ
crl-16006	4	15	conferences	conference	NOUN
crl-16006	4	16	exploring	explore	VERB
crl-16006	4	17	the	the	DET
crl-16006	4	18	issue	issue	NOUN
crl-16006	4	19	arranged	arrange	VERB
crl-16006	4	20	by	by	ADP
crl-16006	4	21	professional	professional	ADJ
crl-16006	4	22	organizations	organization	NOUN
crl-16006	4	23	and	and	CCONJ
crl-16006	4	24	groups.1	groups.1	NOUN
crl-16006	4	25	while	while	SCONJ
crl-16006	4	26	some	some	PRON
crl-16006	4	27	highlight	highlight	VERB
crl-16006	4	28	the	the	DET
crl-16006	4	29	technical	technical	ADJ
crl-16006	4	30	aspects	aspect	NOUN
crl-16006	4	31	of	of	ADP
crl-16006	4	32	collecting	collect	VERB
crl-16006	4	33	statistics	statistic	NOUN
crl-16006	4	34	and	and	CCONJ
crl-16006	4	35	other	other	ADJ
crl-16006	4	36	forms	form	NOUN
crl-16006	4	37	of	of	ADP
crl-16006	4	38	output	output	NOUN
crl-16006	4	39	data	datum	NOUN
crl-16006	4	40	,	,	PUNCT
crl-16006	4	41	others	other	NOUN
crl-16006	4	42	explore	explore	VERB
crl-16006	4	43	the	the	DET
crl-16006	4	44	linkage	linkage	NOUN
crl-16006	4	45	of	of	ADP
crl-16006	4	46	data	datum	NOUN
crl-16006	4	47	to	to	ADP
crl-16006	4	48	outcomes	outcome	NOUN
crl-16006	4	49	.	.	PUNCT
crl-16006	5	1	a	a	DET
crl-16006	5	2	few	few	ADJ
crl-16006	5	3	have	have	AUX
crl-16006	5	4	touched	touch	VERB
crl-16006	5	5	on	on	ADP
crl-16006	5	6	the	the	DET
crl-16006	5	7	need	need	NOUN
crl-16006	5	8	to	to	PART
crl-16006	5	9	foster	foster	VERB
crl-16006	5	10	a	a	DET
crl-16006	5	11	culture	culture	NOUN
crl-16006	5	12	of	of	ADP
crl-16006	5	13	assessment	assessment	NOUN
crl-16006	5	14	within	within	ADP
crl-16006	5	15	a	a	DET
crl-16006	5	16	library	library	NOUN
crl-16006	5	17	organization	organization	NOUN
crl-16006	5	18	,	,	PUNCT
crl-16006	5	19	leading	lead	VERB
crl-16006	5	20	to	to	ADP
crl-16006	5	21	questions	question	NOUN
crl-16006	5	22	of	of	ADP
crl-16006	5	23	how	how	SCONJ
crl-16006	5	24	such	such	DET
crl-16006	5	25	a	a	DET
crl-16006	5	26	culture	culture	NOUN
crl-16006	5	27	is	be	AUX
crl-16006	5	28	created	create	VERB
crl-16006	5	29	,	,	PUNCT
crl-16006	5	30	nurtured	nurture	VERB
crl-16006	5	31	,	,	PUNCT
crl-16006	5	32	and	and	CCONJ
crl-16006	5	33	sustained	sustain	VERB
crl-16006	5	34	.	.	PUNCT
crl-16006	6	1	fortunately	fortunately	ADV
crl-16006	6	2	,	,	PUNCT
crl-16006	6	3	the	the	DET
crl-16006	6	4	library	library	NOUN
crl-16006	6	5	community	community	NOUN
crl-16006	6	6	can	can	AUX
crl-16006	6	7	borrow	borrow	VERB
crl-16006	6	8	a	a	DET
crl-16006	6	9	number	number	NOUN
crl-16006	6	10	of	of	ADP
crl-16006	6	11	philosophies	philosophy	NOUN
crl-16006	6	12	and	and	CCONJ
crl-16006	6	13	methodologies	methodology	NOUN
crl-16006	6	14	from	from	ADP
crl-16006	6	15	business	business	NOUN
crl-16006	6	16	that	that	PRON
crl-16006	6	17	have	have	AUX
crl-16006	6	18	proved	prove	VERB
crl-16006	6	19	successful	successful	ADJ
crl-16006	6	20	in	in	ADP
crl-16006	6	21	creating	create	VERB
crl-16006	6	22	organizations	organization	NOUN
crl-16006	6	23	that	that	PRON
crl-16006	6	24	are	be	AUX
crl-16006	6	25	responsive	responsive	ADJ
crl-16006	6	26	to	to	PART
crl-16006	6	27	change	change	VERB
crl-16006	6	28	.	.	PUNCT
crl-16006	7	1	this	this	DET
crl-16006	7	2	paper	paper	NOUN
crl-16006	7	3	will	will	AUX
crl-16006	7	4	focus	focus	VERB
crl-16006	7	5	on	on	ADP
crl-16006	7	6	lean	lean	ADJ
crl-16006	7	7	six	six	NUM
crl-16006	7	8	sigma	sigma	NOUN
crl-16006	7	9	,	,	PUNCT
crl-16006	7	10	a	a	DET
crl-16006	7	11	business	business	NOUN
crl-16006	7	12	improvement	improvement	NOUN
crl-16006	7	13	methodology	methodology	NOUN
crl-16006	7	14	that	that	PRON
crl-16006	7	15	offers	offer	VERB
crl-16006	7	16	an	an	DET
crl-16006	7	17	organization	organization	NOUN
crl-16006	7	18	a	a	DET
crl-16006	7	19	framework	framework	NOUN
crl-16006	7	20	and	and	CCONJ
crl-16006	7	21	tools	tool	NOUN
crl-16006	7	22	to	to	PART
crl-16006	7	23	identify	identify	VERB
crl-16006	7	24	,	,	PUNCT
crl-16006	7	25	approach	approach	NOUN
crl-16006	7	26	,	,	PUNCT
crl-16006	7	27	and	and	CCONJ
crl-16006	7	28	prioritize	prioritize	VERB
crl-16006	7	29	quality	quality	NOUN
crl-16006	7	30	improvement	improvement	NOUN
crl-16006	7	31	initiatives	initiative	NOUN
crl-16006	7	32	to	to	PART
crl-16006	7	33	reduce	reduce	VERB
crl-16006	7	34	variation	variation	NOUN
crl-16006	7	35	and	and	CCONJ
crl-16006	7	36	waste	waste	NOUN
crl-16006	7	37	.	.	PUNCT
crl-16006	8	1	it	it	PRON
crl-16006	8	2	will	will	AUX
crl-16006	8	3	begin	begin	VERB
crl-16006	8	4	with	with	ADP
crl-16006	8	5	an	an	DET
crl-16006	8	6	overview	overview	NOUN
crl-16006	8	7	of	of	ADP
crl-16006	8	8	the	the	DET
crl-16006	8	9	lean	lean	ADJ
crl-16006	8	10	six	six	NUM
crl-16006	8	11	sigma	sigma	NOUN
crl-16006	8	12	philosophy	philosophy	NOUN
crl-16006	8	13	and	and	CCONJ
crl-16006	8	14	its	its	PRON
crl-16006	8	15	application	application	NOUN
crl-16006	8	16	in	in	ADP
crl-16006	8	17	a	a	DET
crl-16006	8	18	service	service	NOUN
crl-16006	8	19	environment	environment	NOUN
crl-16006	8	20	.	.	PUNCT
crl-16006	9	1	it	it	PRON
crl-16006	9	2	will	will	AUX
crl-16006	9	3	then	then	ADV
crl-16006	9	4	explore	explore	VERB
crl-16006	9	5	the	the	DET
crl-16006	9	6	application	application	NOUN
crl-16006	9	7	of	of	ADP
crl-16006	9	8	lean	lean	ADJ
crl-16006	9	9	six	six	NUM
crl-16006	9	10	sigma	sigma	NOUN
crl-16006	9	11	in	in	ADP
crl-16006	9	12	an	an	DET
crl-16006	9	13	academic	academic	ADJ
crl-16006	9	14	research	research	NOUN
crl-16006	9	15	library	library	NOUN
crl-16006	9	16	,	,	PUNCT
crl-16006	9	17	using	use	VERB
crl-16006	9	18	an	an	DET
crl-16006	9	19	actual	actual	ADJ
crl-16006	9	20	virtual	virtual	ADJ
crl-16006	9	21	reference	reference	NOUN
crl-16006	9	22	improvement	improvement	NOUN
crl-16006	9	23	project	project	NOUN
crl-16006	9	24	at	at	ADP
crl-16006	9	25	the	the	DET
crl-16006	9	26	ohio	ohio	PROPN
crl-16006	9	27	state	state	PROPN
crl-16006	9	28	university	university	PROPN
crl-16006	9	29	libraries	library	NOUN
crl-16006	9	30	as	as	ADP
crl-16006	9	31	an	an	DET
crl-16006	9	32	example	example	NOUN
crl-16006	9	33	.	.	PUNCT
crl-16006	10	1	it	it	PRON
crl-16006	10	2	will	will	AUX
crl-16006	10	3	conclude	conclude	VERB
crl-16006	10	4	with	with	ADP
crl-16006	10	5	a	a	DET
crl-16006	10	6	discussion	discussion	NOUN
crl-16006	10	7	of	of	ADP
crl-16006	10	8	the	the	DET
crl-16006	10	9	benefits	benefit	NOUN
crl-16006	10	10	and	and	CCONJ
crl-16006	10	11	limitations	limitation	NOUN
crl-16006	10	12	of	of	ADP
crl-16006	10	13	using	use	VERB
crl-16006	10	14	lean	lean	ADJ
crl-16006	10	15	six	six	NUM
crl-16006	10	16	sigma	sigma	NOUN
crl-16006	10	17	within	within	ADP
crl-16006	10	18	a	a	DET
crl-16006	10	19	library	library	ADJ
crl-16006	10	20	environment	environment	NOUN
crl-16006	10	21	to	to	PART
crl-16006	10	22	create	create	VERB
crl-16006	10	23	and	and	CCONJ
crl-16006	10	24	sustain	sustain	VERB
crl-16006	10	25	a	a	DET
crl-16006	10	26	culture	culture	NOUN
crl-16006	10	27	of	of	ADP
crl-16006	10	28	assessment	assessment	NOUN
crl-16006	10	29	and	and	CCONJ
crl-16006	10	30	change	change	NOUN
crl-16006	10	31	.	.	PUNCT
crl-16006	11	1	lean	lean	VERB
crl-16006	11	2	six	six	NUM
crl-16006	11	3	sigma	sigma	NOUN
crl-16006	11	4	in	in	ADP
crl-16006	11	5	the	the	DET
crl-16006	11	6	service	service	NOUN
crl-16006	11	7	environment	environment	NOUN
crl-16006	11	8	lean	lean	VERB
crl-16006	11	9	six	six	NUM
crl-16006	11	10	sigma	sigma	NOUN
crl-16006	11	11	represents	represent	VERB
crl-16006	11	12	the	the	DET
crl-16006	11	13	amalgamation	amalgamation	NOUN
crl-16006	11	14	of	of	ADP
crl-16006	11	15	lean	lean	ADJ
crl-16006	11	16	manufacturing	manufacturing	NOUN
crl-16006	11	17	and	and	CCONJ
crl-16006	11	18	the	the	DET
crl-16006	11	19	six	six	NUM
crl-16006	11	20	sigma	sigma	NOUN
crl-16006	11	21	process	process	NOUN
crl-16006	11	22	improvement	improvement	NOUN
crl-16006	11	23	philososarah	philososarah	PROPN
crl-16006	11	24	anne	anne	PROPN
crl-16006	11	25	murphy	murphy	PROPN
crl-16006	11	26	is	be	AUX
crl-16006	11	27	coordinator	coordinator	NOUN
crl-16006	11	28	of	of	ADP
crl-16006	11	29	research	research	NOUN
crl-16006	11	30	and	and	CCONJ
crl-16006	11	31	reference	reference	NOUN
crl-16006	11	32	at	at	ADP
crl-16006	11	33	the	the	DET
crl-16006	11	34	ohio	ohio	PROPN
crl-16006	11	35	state	state	PROPN
crl-16006	11	36	university	university	PROPN
crl-16006	11	37	libraries	library	NOUN
crl-16006	11	38	;	;	PUNCT
crl-16006	11	39	e	e	X
crl-16006	11	40	-	-	NOUN
crl-16006	11	41	mail	mail	NOUN
crl-16006	11	42	:	:	PUNCT
crl-16006	11	43	murphy.465@osu.edu	murphy.465@osu.edu	PROPN
crl-16006	11	44	.	.	PUNCT
crl-16006	12	1	215	215	NUM
crl-16006	12	2	mailto:murphy.465@osu.edu	mailto:murphy.465@osu.edu	NOUN
crl-16006	12	3	216	216	NUM
crl-16006	12	4	college	college	NOUN
crl-16006	12	5	&	&	CCONJ
crl-16006	12	6	research	research	PROPN
crl-16006	12	7	libraries	library	NOUN
crl-16006	12	8	may	may	AUX
crl-16006	12	9	2009	2009	NUM
crl-16006	12	10	phies.2	phies.2	NOUN
crl-16006	12	11	while	while	SCONJ
crl-16006	12	12	lean	lean	ADJ
crl-16006	12	13	manufacturing	manufacturing	NOUN
crl-16006	12	14	focuses	focus	VERB
crl-16006	12	15	on	on	ADP
crl-16006	12	16	eliminating	eliminate	VERB
crl-16006	12	17	waste	waste	NOUN
crl-16006	12	18	in	in	ADP
crl-16006	12	19	production	production	NOUN
crl-16006	12	20	processes	process	NOUN
crl-16006	12	21	and	and	CCONJ
crl-16006	12	22	improving	improve	VERB
crl-16006	12	23	flow	flow	NOUN
crl-16006	12	24	,	,	PUNCT
crl-16006	12	25	six	six	NUM
crl-16006	12	26	sigma	sigma	NOUN
crl-16006	12	27	focuses	focus	VERB
crl-16006	12	28	on	on	ADP
crl-16006	12	29	eliminating	eliminate	VERB
crl-16006	12	30	variation	variation	NOUN
crl-16006	12	31	by	by	ADP
crl-16006	12	32	identifying	identify	VERB
crl-16006	12	33	its	its	PRON
crl-16006	12	34	root	root	NOUN
crl-16006	12	35	causes	cause	NOUN
crl-16006	12	36	.	.	PUNCT
crl-16006	13	1	both	both	DET
crl-16006	13	2	systems	system	NOUN
crl-16006	13	3	are	be	AUX
crl-16006	13	4	structured	structure	VERB
crl-16006	13	5	as	as	ADP
crl-16006	13	6	change	change	NOUN
crl-16006	13	7	initiatives	initiative	NOUN
crl-16006	13	8	and	and	CCONJ
crl-16006	13	9	offer	offer	VERB
crl-16006	13	10	tools	tool	NOUN
crl-16006	13	11	,	,	PUNCT
crl-16006	13	12	strategies	strategy	NOUN
crl-16006	13	13	,	,	PUNCT
crl-16006	13	14	and	and	CCONJ
crl-16006	13	15	,	,	PUNCT
crl-16006	13	16	most	most	ADV
crl-16006	13	17	important	important	ADJ
crl-16006	13	18	,	,	PUNCT
crl-16006	13	19	a	a	DET
crl-16006	13	20	discipline	discipline	NOUN
crl-16006	13	21	for	for	ADP
crl-16006	13	22	identifying	identify	VERB
crl-16006	13	23	and	and	CCONJ
crl-16006	13	24	eliminating	eliminate	VERB
crl-16006	13	25	inefficiencies	inefficiency	NOUN
crl-16006	13	26	,	,	PUNCT
crl-16006	13	27	defects	defect	NOUN
crl-16006	13	28	,	,	PUNCT
crl-16006	13	29	and	and	CCONJ
crl-16006	13	30	errors	error	NOUN
crl-16006	13	31	within	within	ADP
crl-16006	13	32	an	an	DET
crl-16006	13	33	organization	organization	NOUN
crl-16006	13	34	’s	’s	PART
crl-16006	13	35	processes	process	NOUN
crl-16006	13	36	to	to	PART
crl-16006	13	37	accelerate	accelerate	VERB
crl-16006	13	38	improvements	improvement	NOUN
crl-16006	13	39	in	in	ADP
crl-16006	13	40	customer	customer	NOUN
crl-16006	13	41	satisfaction	satisfaction	NOUN
crl-16006	13	42	,	,	PUNCT
crl-16006	13	43	cost	cost	NOUN
crl-16006	13	44	,	,	PUNCT
crl-16006	13	45	quality	quality	NOUN
crl-16006	13	46	,	,	PUNCT
crl-16006	13	47	process	process	NOUN
crl-16006	13	48	speed	speed	NOUN
crl-16006	13	49	,	,	PUNCT
crl-16006	13	50	and	and	CCONJ
crl-16006	13	51	invested	invest	VERB
crl-16006	13	52	capital	capital	NOUN
crl-16006	13	53	.	.	PUNCT
crl-16006	14	1	both	both	DET
crl-16006	14	2	systems	system	NOUN
crl-16006	14	3	are	be	AUX
crl-16006	14	4	project	project	NOUN
crl-16006	14	5	based	base	VERB
crl-16006	14	6	,	,	PUNCT
crl-16006	14	7	and	and	CCONJ
crl-16006	14	8	complement	complement	VERB
crl-16006	14	9	each	each	DET
crl-16006	14	10	other	other	ADJ
crl-16006	14	11	,	,	PUNCT
crl-16006	14	12	emphasizing	emphasize	VERB
crl-16006	14	13	the	the	DET
crl-16006	14	14	collection	collection	NOUN
crl-16006	14	15	of	of	ADP
crl-16006	14	16	data	datum	NOUN
crl-16006	14	17	to	to	PART
crl-16006	14	18	inform	inform	VERB
crl-16006	14	19	and	and	CCONJ
crl-16006	14	20	drive	drive	VERB
crl-16006	14	21	change	change	NOUN
crl-16006	14	22	.	.	PUNCT
crl-16006	15	1	while	while	SCONJ
crl-16006	15	2	six	six	NUM
crl-16006	15	3	sigma	sigma	NOUN
crl-16006	15	4	focuses	focus	VERB
crl-16006	15	5	on	on	ADP
crl-16006	15	6	bringing	bring	VERB
crl-16006	15	7	a	a	DET
crl-16006	15	8	process	process	NOUN
crl-16006	15	9	into	into	ADP
crl-16006	15	10	statistical	statistical	ADJ
crl-16006	15	11	control	control	NOUN
crl-16006	15	12	,	,	PUNCT
crl-16006	15	13	lean	lean	ADJ
crl-16006	15	14	functions	function	NOUN
crl-16006	15	15	to	to	PART
crl-16006	15	16	improve	improve	VERB
crl-16006	15	17	process	process	NOUN
crl-16006	15	18	speed	speed	NOUN
crl-16006	15	19	and	and	CCONJ
crl-16006	15	20	reduce	reduce	VERB
crl-16006	15	21	invested	invest	VERB
crl-16006	15	22	capital	capital	NOUN
crl-16006	15	23	.	.	PUNCT
crl-16006	16	1	originally	originally	ADV
crl-16006	16	2	conceived	conceive	VERB
crl-16006	16	3	for	for	ADP
crl-16006	16	4	the	the	DET
crl-16006	16	5	manufacturing	manufacturing	NOUN
crl-16006	16	6	environment	environment	NOUN
crl-16006	16	7	,	,	PUNCT
crl-16006	16	8	lean	lean	VERB
crl-16006	16	9	six	six	NUM
crl-16006	16	10	sigma	sigma	NOUN
crl-16006	16	11	translates	translate	VERB
crl-16006	16	12	well	well	ADV
crl-16006	16	13	to	to	ADP
crl-16006	16	14	service	service	NOUN
crl-16006	16	15	industries	industry	NOUN
crl-16006	16	16	such	such	ADJ
crl-16006	16	17	as	as	ADP
crl-16006	16	18	libraries	library	NOUN
crl-16006	16	19	.	.	PUNCT
crl-16006	17	1	service	service	NOUN
crl-16006	17	2	products	product	NOUN
crl-16006	17	3	have	have	VERB
crl-16006	17	4	unique	unique	ADJ
crl-16006	17	5	attributes	attribute	NOUN
crl-16006	17	6	that	that	PRON
crl-16006	17	7	distinguish	distinguish	VERB
crl-16006	17	8	them	they	PRON
crl-16006	17	9	from	from	ADP
crl-16006	17	10	durable	durable	ADJ
crl-16006	17	11	goods.3	goods.3	PROPN
crl-16006	17	12	most	most	ADV
crl-16006	17	13	markedly	markedly	ADV
crl-16006	17	14	,	,	PUNCT
crl-16006	17	15	services	service	NOUN
crl-16006	17	16	are	be	AUX
crl-16006	17	17	both	both	ADV
crl-16006	17	18	intangible	intangible	ADJ
crl-16006	17	19	and	and	CCONJ
crl-16006	17	20	heterogeneous	heterogeneous	ADJ
crl-16006	17	21	,	,	PUNCT
crl-16006	17	22	inviting	invite	VERB
crl-16006	17	23	variability	variability	NOUN
crl-16006	17	24	in	in	ADP
crl-16006	17	25	processes	process	NOUN
crl-16006	17	26	as	as	SCONJ
crl-16006	17	27	customers	customer	NOUN
crl-16006	17	28	and	and	CCONJ
crl-16006	17	29	providers	provider	NOUN
crl-16006	17	30	contribute	contribute	VERB
crl-16006	17	31	to	to	ADP
crl-16006	17	32	the	the	DET
crl-16006	17	33	inputs	input	NOUN
crl-16006	17	34	and	and	CCONJ
crl-16006	17	35	outputs	output	NOUN
crl-16006	17	36	of	of	ADP
crl-16006	17	37	the	the	DET
crl-16006	17	38	service	service	NOUN
crl-16006	17	39	product	product	NOUN
crl-16006	17	40	.	.	PUNCT
crl-16006	18	1	services	service	NOUN
crl-16006	18	2	are	be	AUX
crl-16006	18	3	perishable	perishable	ADJ
crl-16006	18	4	,	,	PUNCT
crl-16006	18	5	challenging	challenging	ADJ
crl-16006	18	6	organizations	organization	NOUN
crl-16006	18	7	to	to	PART
crl-16006	18	8	schedule	schedule	VERB
crl-16006	18	9	employees	employee	NOUN
crl-16006	18	10	to	to	PART
crl-16006	18	11	accommodate	accommodate	VERB
crl-16006	18	12	fluctuations	fluctuation	NOUN
crl-16006	18	13	in	in	ADP
crl-16006	18	14	customer	customer	NOUN
crl-16006	18	15	demand	demand	NOUN
crl-16006	18	16	.	.	PUNCT
crl-16006	19	1	the	the	DET
crl-16006	19	2	customer	customer	NOUN
crl-16006	19	3	also	also	ADV
crl-16006	19	4	functions	function	VERB
crl-16006	19	5	as	as	ADP
crl-16006	19	6	a	a	DET
crl-16006	19	7	co	co	NOUN
crl-16006	19	8	-	-	NOUN
crl-16006	19	9	producer	producer	NOUN
crl-16006	19	10	throughout	throughout	ADP
crl-16006	19	11	the	the	DET
crl-16006	19	12	service	service	NOUN
crl-16006	19	13	process	process	NOUN
crl-16006	19	14	,	,	PUNCT
crl-16006	19	15	consuming	consume	VERB
crl-16006	19	16	the	the	DET
crl-16006	19	17	product	product	NOUN
crl-16006	19	18	as	as	SCONJ
crl-16006	19	19	it	it	PRON
crl-16006	19	20	is	be	AUX
crl-16006	19	21	created	create	VERB
crl-16006	19	22	.	.	PUNCT
crl-16006	20	1	traditionally	traditionally	ADV
crl-16006	20	2	,	,	PUNCT
crl-16006	20	3	lean	lean	ADJ
crl-16006	20	4	six	six	NUM
crl-16006	20	5	sigma	sigma	NOUN
crl-16006	20	6	project	project	NOUN
crl-16006	20	7	success	success	NOUN
crl-16006	20	8	is	be	AUX
crl-16006	20	9	defined	define	VERB
crl-16006	20	10	in	in	ADP
crl-16006	20	11	terms	term	NOUN
crl-16006	20	12	of	of	ADP
crl-16006	20	13	revenues	revenue	NOUN
crl-16006	20	14	minus	minus	ADP
crl-16006	20	15	costs	cost	NOUN
crl-16006	20	16	.	.	PUNCT
crl-16006	21	1	the	the	DET
crl-16006	21	2	value	value	NOUN
crl-16006	21	3	a	a	DET
crl-16006	21	4	customer	customer	NOUN
crl-16006	21	5	perceives	perceive	VERB
crl-16006	21	6	in	in	ADP
crl-16006	21	7	a	a	DET
crl-16006	21	8	service	service	NOUN
crl-16006	21	9	or	or	CCONJ
crl-16006	21	10	product	product	NOUN
crl-16006	21	11	influences	influence	VERB
crl-16006	21	12	revenue	revenue	NOUN
crl-16006	21	13	positively	positively	ADV
crl-16006	21	14	,	,	PUNCT
crl-16006	21	15	generating	generate	VERB
crl-16006	21	16	increased	increase	VERB
crl-16006	21	17	profits	profit	NOUN
crl-16006	21	18	.	.	PUNCT
crl-16006	22	1	libraries	library	NOUN
crl-16006	22	2	can	can	AUX
crl-16006	22	3	focus	focus	VERB
crl-16006	22	4	on	on	ADP
crl-16006	22	5	maximizing	maximize	VERB
crl-16006	22	6	customer	customer	NOUN
crl-16006	22	7	value	value	NOUN
crl-16006	22	8	and	and	CCONJ
crl-16006	22	9	minimizing	minimize	VERB
crl-16006	22	10	cost	cost	NOUN
crl-16006	22	11	when	when	SCONJ
crl-16006	22	12	conducting	conduct	VERB
crl-16006	22	13	a	a	DET
crl-16006	22	14	lean	lean	ADJ
crl-16006	22	15	six	six	NUM
crl-16006	22	16	sigma	sigma	NOUN
crl-16006	22	17	initiative	initiative	NOUN
crl-16006	22	18	.	.	PUNCT
crl-16006	23	1	all	all	DET
crl-16006	23	2	nonprofit	nonprofit	ADJ
crl-16006	23	3	organizations	organization	NOUN
crl-16006	23	4	,	,	PUNCT
crl-16006	23	5	including	include	VERB
crl-16006	23	6	libraries	library	NOUN
crl-16006	23	7	,	,	PUNCT
crl-16006	23	8	must	must	AUX
crl-16006	23	9	maximize	maximize	VERB
crl-16006	23	10	customer	customer	NOUN
crl-16006	23	11	value	value	NOUN
crl-16006	23	12	to	to	PART
crl-16006	23	13	remain	remain	VERB
crl-16006	23	14	relevant	relevant	ADJ
crl-16006	23	15	by	by	ADP
crl-16006	23	16	focusing	focus	VERB
crl-16006	23	17	on	on	ADP
crl-16006	23	18	the	the	DET
crl-16006	23	19	customer	customer	NOUN
crl-16006	23	20	’s	’s	PART
crl-16006	23	21	perceived	perceive	VERB
crl-16006	23	22	benefits	benefit	NOUN
crl-16006	23	23	minus	minus	CCONJ
crl-16006	23	24	their	their	PRON
crl-16006	23	25	perceived	perceive	VERB
crl-16006	23	26	costs	cost	NOUN
crl-16006	23	27	or	or	CCONJ
crl-16006	23	28	liabilities	liability	NOUN
crl-16006	23	29	for	for	ADP
crl-16006	23	30	using	use	VERB
crl-16006	23	31	the	the	DET
crl-16006	23	32	organization	organization	NOUN
crl-16006	23	33	’s	’s	PART
crl-16006	23	34	products	product	NOUN
crl-16006	23	35	or	or	CCONJ
crl-16006	23	36	services.4	services.4	NOUN
crl-16006	23	37	benefits	benefit	NOUN
crl-16006	23	38	and	and	CCONJ
crl-16006	23	39	liabilities	liability	NOUN
crl-16006	23	40	reflect	reflect	VERB
crl-16006	23	41	not	not	PART
crl-16006	23	42	only	only	ADV
crl-16006	23	43	the	the	DET
crl-16006	23	44	tangible	tangible	ADJ
crl-16006	23	45	and	and	CCONJ
crl-16006	23	46	economic	economic	ADJ
crl-16006	23	47	consequences	consequence	NOUN
crl-16006	23	48	of	of	ADP
crl-16006	23	49	consuming	consume	VERB
crl-16006	23	50	a	a	DET
crl-16006	23	51	product	product	NOUN
crl-16006	23	52	or	or	CCONJ
crl-16006	23	53	service	service	NOUN
crl-16006	23	54	,	,	PUNCT
crl-16006	23	55	but	but	CCONJ
crl-16006	23	56	include	include	VERB
crl-16006	23	57	the	the	DET
crl-16006	23	58	psychological	psychological	ADJ
crl-16006	23	59	and	and	CCONJ
crl-16006	23	60	convenience	convenience	NOUN
crl-16006	23	61	aspects	aspect	NOUN
crl-16006	23	62	of	of	ADP
crl-16006	23	63	using	use	VERB
crl-16006	23	64	that	that	DET
crl-16006	23	65	service	service	NOUN
crl-16006	23	66	.	.	PUNCT
crl-16006	24	1	why	why	SCONJ
crl-16006	24	2	should	should	AUX
crl-16006	24	3	a	a	DET
crl-16006	24	4	library	library	ADJ
crl-16006	24	5	organization	organization	NOUN
crl-16006	24	6	concern	concern	NOUN
crl-16006	24	7	itself	itself	PRON
crl-16006	24	8	with	with	ADP
crl-16006	24	9	adapting	adapt	VERB
crl-16006	24	10	lean	lean	ADJ
crl-16006	24	11	six	six	NUM
crl-16006	24	12	sigma	sigma	NOUN
crl-16006	24	13	for	for	ADP
crl-16006	24	14	eliminating	eliminate	VERB
crl-16006	24	15	variation	variation	NOUN
crl-16006	24	16	,	,	PUNCT
crl-16006	24	17	defects	defect	NOUN
crl-16006	24	18	,	,	PUNCT
crl-16006	24	19	errors	error	NOUN
crl-16006	24	20	,	,	PUNCT
crl-16006	24	21	and	and	CCONJ
crl-16006	24	22	inefficiencies	inefficiency	NOUN
crl-16006	24	23	in	in	ADP
crl-16006	24	24	their	their	PRON
crl-16006	24	25	processes	process	NOUN
crl-16006	24	26	?	?	PUNCT
crl-16006	25	1	the	the	DET
crl-16006	25	2	costs	cost	NOUN
crl-16006	25	3	of	of	ADP
crl-16006	25	4	quality	quality	NOUN
crl-16006	25	5	are	be	AUX
crl-16006	25	6	often	often	ADV
crl-16006	25	7	unseen	unseen	ADJ
crl-16006	25	8	within	within	ADP
crl-16006	25	9	an	an	DET
crl-16006	25	10	organization.5	organization.5	ADJ
crl-16006	25	11	poor	poor	ADJ
crl-16006	25	12	quality	quality	NOUN
crl-16006	25	13	that	that	PRON
crl-16006	25	14	results	result	VERB
crl-16006	25	15	from	from	ADP
crl-16006	25	16	products	product	NOUN
crl-16006	25	17	or	or	CCONJ
crl-16006	25	18	services	service	NOUN
crl-16006	25	19	not	not	PART
crl-16006	25	20	meeting	meet	VERB
crl-16006	25	21	customer	customer	NOUN
crl-16006	25	22	needs	need	NOUN
crl-16006	25	23	,	,	PUNCT
crl-16006	25	24	for	for	ADP
crl-16006	25	25	example	example	NOUN
crl-16006	25	26	,	,	PUNCT
crl-16006	25	27	leads	lead	VERB
crl-16006	25	28	to	to	ADP
crl-16006	25	29	complaints	complaint	NOUN
crl-16006	25	30	,	,	PUNCT
crl-16006	25	31	rework	rework	NOUN
crl-16006	25	32	,	,	PUNCT
crl-16006	25	33	delays	delay	NOUN
crl-16006	25	34	,	,	PUNCT
crl-16006	25	35	sales	sale	NOUN
crl-16006	25	36	loss	loss	NOUN
crl-16006	25	37	,	,	PUNCT
crl-16006	25	38	and	and	CCONJ
crl-16006	25	39	other	other	ADJ
crl-16006	25	40	consequences	consequence	NOUN
crl-16006	25	41	that	that	PRON
crl-16006	25	42	require	require	VERB
crl-16006	25	43	both	both	CCONJ
crl-16006	25	44	human	human	ADJ
crl-16006	25	45	and	and	CCONJ
crl-16006	25	46	financial	financial	ADJ
crl-16006	25	47	resources	resource	NOUN
crl-16006	25	48	to	to	PART
crl-16006	25	49	address	address	VERB
crl-16006	25	50	.	.	PUNCT
crl-16006	26	1	good	good	ADJ
crl-16006	26	2	quality	quality	NOUN
crl-16006	26	3	requires	require	VERB
crl-16006	26	4	product	product	NOUN
crl-16006	26	5	testing	testing	NOUN
crl-16006	26	6	,	,	PUNCT
crl-16006	26	7	quality	quality	NOUN
crl-16006	26	8	improvement	improvement	NOUN
crl-16006	26	9	teams	team	NOUN
crl-16006	26	10	and	and	CCONJ
crl-16006	26	11	initiatives	initiative	NOUN
crl-16006	26	12	,	,	PUNCT
crl-16006	26	13	process	process	NOUN
crl-16006	26	14	error	error	NOUN
crl-16006	26	15	-	-	PUNCT
crl-16006	26	16	proofing	proof	VERB
crl-16006	26	17	,	,	PUNCT
crl-16006	26	18	and	and	CCONJ
crl-16006	26	19	other	other	ADJ
crl-16006	26	20	activities	activity	NOUN
crl-16006	26	21	to	to	PART
crl-16006	26	22	ensure	ensure	VERB
crl-16006	26	23	that	that	SCONJ
crl-16006	26	24	the	the	DET
crl-16006	26	25	customer	customer	NOUN
crl-16006	26	26	does	do	AUX
crl-16006	26	27	not	not	PART
crl-16006	26	28	receive	receive	VERB
crl-16006	26	29	a	a	DET
crl-16006	26	30	poor	poor	ADJ
crl-16006	26	31	quality	quality	NOUN
crl-16006	26	32	product	product	NOUN
crl-16006	26	33	or	or	CCONJ
crl-16006	26	34	service	service	NOUN
crl-16006	26	35	.	.	PUNCT
crl-16006	27	1	good	good	ADJ
crl-16006	27	2	quality	quality	NOUN
crl-16006	27	3	also	also	ADV
crl-16006	27	4	requires	require	VERB
crl-16006	27	5	the	the	DET
crl-16006	27	6	dedication	dedication	NOUN
crl-16006	27	7	of	of	ADP
crl-16006	27	8	significant	significant	ADJ
crl-16006	27	9	human	human	ADJ
crl-16006	27	10	and	and	CCONJ
crl-16006	27	11	financial	financial	ADJ
crl-16006	27	12	resources	resource	NOUN
crl-16006	27	13	.	.	PUNCT
crl-16006	28	1	when	when	SCONJ
crl-16006	28	2	variation	variation	NOUN
crl-16006	28	3	within	within	ADP
crl-16006	28	4	a	a	DET
crl-16006	28	5	process	process	NOUN
crl-16006	28	6	or	or	CCONJ
crl-16006	28	7	waste	waste	NOUN
crl-16006	28	8	increases	increase	NOUN
crl-16006	28	9	,	,	PUNCT
crl-16006	28	10	the	the	DET
crl-16006	28	11	costs	cost	NOUN
crl-16006	28	12	of	of	ADP
crl-16006	28	13	both	both	CCONJ
crl-16006	28	14	good	good	ADJ
crl-16006	28	15	and	and	CCONJ
crl-16006	28	16	poor	poor	ADJ
crl-16006	28	17	quality	quality	NOUN
crl-16006	28	18	increase	increase	NOUN
crl-16006	28	19	,	,	PUNCT
crl-16006	28	20	as	as	SCONJ
crl-16006	28	21	both	both	PRON
crl-16006	28	22	require	require	VERB
crl-16006	28	23	the	the	DET
crl-16006	28	24	identification	identification	NOUN
crl-16006	28	25	of	of	ADP
crl-16006	28	26	deficiencies	deficiency	NOUN
crl-16006	28	27	caused	cause	VERB
crl-16006	28	28	by	by	ADP
crl-16006	28	29	errors	error	NOUN
crl-16006	28	30	in	in	ADP
crl-16006	28	31	products	product	NOUN
crl-16006	28	32	or	or	CCONJ
crl-16006	28	33	inefficiencies	inefficiency	NOUN
crl-16006	28	34	in	in	ADP
crl-16006	28	35	processes	process	NOUN
crl-16006	28	36	to	to	PART
crl-16006	28	37	address	address	VERB
crl-16006	28	38	.	.	PUNCT
crl-16006	29	1	the	the	DET
crl-16006	29	2	lean	lean	ADJ
crl-16006	29	3	six	six	NUM
crl-16006	29	4	sigma	sigma	NOUN
crl-16006	29	5	discipline	discipline	NOUN
crl-16006	29	6	provides	provide	VERB
crl-16006	29	7	a	a	DET
crl-16006	29	8	formal	formal	ADJ
crl-16006	29	9	learning	learning	NOUN
crl-16006	29	10	process	process	NOUN
crl-16006	29	11	and	and	CCONJ
crl-16006	29	12	infrastructure	infrastructure	NOUN
crl-16006	29	13	for	for	ADP
crl-16006	29	14	studying	study	VERB
crl-16006	29	15	these	these	DET
crl-16006	29	16	issues	issue	NOUN
crl-16006	29	17	.	.	PUNCT
crl-16006	30	1	as	as	SCONJ
crl-16006	30	2	noted	note	VERB
crl-16006	30	3	by	by	ADP
crl-16006	30	4	gee	gee	PROPN
crl-16006	30	5	,	,	PUNCT
crl-16006	30	6	with	with	ADP
crl-16006	30	7	an	an	DET
crl-16006	30	8	analogy	analogy	NOUN
crl-16006	30	9	to	to	ADP
crl-16006	30	10	teaching	teach	VERB
crl-16006	30	11	a	a	DET
crl-16006	30	12	child	child	NOUN
crl-16006	30	13	to	to	PART
crl-16006	30	14	ride	ride	VERB
crl-16006	30	15	a	a	DET
crl-16006	30	16	bike	bike	NOUN
crl-16006	30	17	:	:	PUNCT
crl-16006	30	18	“	"	PUNCT
crl-16006	30	19	businesses	business	NOUN
crl-16006	30	20	wobble	wobble	VERB
crl-16006	30	21	,	,	PUNCT
crl-16006	30	22	too	too	ADV
crl-16006	30	23	,	,	PUNCT
crl-16006	30	24	in	in	ADP
crl-16006	30	25	their	their	PRON
crl-16006	30	26	processes	process	NOUN
crl-16006	30	27	and	and	CCONJ
crl-16006	30	28	,	,	PUNCT
crl-16006	30	29	in	in	ADP
crl-16006	30	30	six	six	NUM
crl-16006	30	31	sigma	sigma	PROPN
crl-16006	30	32	terminology	terminology	NOUN
crl-16006	30	33	,	,	PUNCT
crl-16006	30	34	this	this	DET
crl-16006	30	35	wobbling	wobbling	NOUN
crl-16006	30	36	is	be	AUX
crl-16006	30	37	the	the	DET
crl-16006	30	38	variation	variation	NOUN
crl-16006	30	39	that	that	PRON
crl-16006	30	40	needs	need	VERB
crl-16006	30	41	continual	continual	ADJ
crl-16006	30	42	feedback	feedback	NOUN
crl-16006	30	43	to	to	PART
crl-16006	30	44	help	help	VERB
crl-16006	30	45	correct	correct	VERB
crl-16006	30	46	and	and	CCONJ
crl-16006	30	47	stabilize	stabilize	VERB
crl-16006	30	48	.	.	PUNCT
crl-16006	31	1	unlike	unlike	ADP
crl-16006	31	2	riding	ride	VERB
crl-16006	31	3	a	a	DET
crl-16006	31	4	bike	bike	NOUN
crl-16006	31	5	,	,	PUNCT
crl-16006	31	6	wherein	wherein	SCONJ
crl-16006	31	7	once	once	ADV
crl-16006	31	8	learned	learn	VERB
crl-16006	31	9	,	,	PUNCT
crl-16006	31	10	it	it	PRON
crl-16006	31	11	becomes	become	VERB
crl-16006	31	12	natural	natural	ADJ
crl-16006	31	13	and	and	CCONJ
crl-16006	31	14	smooth	smooth	ADJ
crl-16006	31	15	going	going	NOUN
crl-16006	31	16	,	,	PUNCT
crl-16006	31	17	businesses	business	NOUN
crl-16006	31	18	continue	continue	VERB
crl-16006	31	19	to	to	PART
crl-16006	31	20	wobble	wobble	VERB
crl-16006	31	21	in	in	ADP
crl-16006	31	22	their	their	PRON
crl-16006	31	23	processes	process	NOUN
crl-16006	31	24	and	and	CCONJ
crl-16006	31	25	may	may	AUX
crl-16006	31	26	fall	fall	VERB
crl-16006	31	27	and	and	CCONJ
crl-16006	31	28	not	not	PART
crl-16006	31	29	be	be	AUX
crl-16006	31	30	able	able	ADJ
crl-16006	31	31	to	to	PART
crl-16006	31	32	get	get	VERB
crl-16006	31	33	back	back	ADV
crl-16006	31	34	up	up	ADP
crl-16006	31	35	.	.	PUNCT
crl-16006	32	1	the	the	DET
crl-16006	32	2	institution	institution	NOUN
crl-16006	32	3	of	of	ADP
crl-16006	32	4	six	six	NUM
crl-16006	32	5	sigma	sigma	NOUN
crl-16006	32	6	methodology	methodology	NOUN
crl-16006	32	7	is	be	AUX
crl-16006	32	8	a	a	DET
crl-16006	32	9	closed	closed	ADJ
crl-16006	32	10	feedback	feedback	NOUN
crl-16006	32	11	loop	loop	NOUN
crl-16006	32	12	to	to	PART
crl-16006	32	13	prevent	prevent	VERB
crl-16006	32	14	instability	instability	NOUN
crl-16006	32	15	in	in	ADP
crl-16006	32	16	processes	process	NOUN
crl-16006	32	17	.	.	PUNCT
crl-16006	32	18	”6	”6	NOUN
crl-16006	32	19	lean	lean	VERB
crl-16006	32	20	six	six	NUM
crl-16006	32	21	sigma	sigma	NOUN
crl-16006	32	22	initiatives	initiative	NOUN
crl-16006	32	23	are	be	AUX
crl-16006	32	24	usually	usually	ADV
crl-16006	32	25	organizationwide	organizationwide	ADJ
crl-16006	32	26	and	and	CCONJ
crl-16006	32	27	structured	structure	VERB
crl-16006	32	28	hierarchically	hierarchically	ADV
crl-16006	32	29	with	with	ADP
crl-16006	32	30	a	a	DET
crl-16006	32	31	project	project	NOUN
crl-16006	32	32	champion	champion	NOUN
crl-16006	32	33	at	at	ADP
crl-16006	32	34	the	the	DET
crl-16006	32	35	top	top	NOUN
crl-16006	32	36	,	,	PUNCT
crl-16006	32	37	followed	follow	VERB
crl-16006	32	38	by	by	ADP
crl-16006	32	39	master	master	NOUN
crl-16006	32	40	black	black	ADJ
crl-16006	32	41	belts	belt	NOUN
crl-16006	32	42	,	,	PUNCT
crl-16006	32	43	black	black	ADJ
crl-16006	32	44	belts	belt	NOUN
crl-16006	32	45	,	,	PUNCT
crl-16006	32	46	green	green	ADJ
crl-16006	32	47	belts	belt	NOUN
crl-16006	32	48	,	,	PUNCT
crl-16006	32	49	and	and	CCONJ
crl-16006	32	50	project	project	NOUN
crl-16006	32	51	leveraging	leverage	VERB
crl-16006	32	52	lean	lean	ADJ
crl-16006	32	53	six	six	NUM
crl-16006	32	54	sigma	sigma	NOUN
crl-16006	32	55	217	217	NUM
crl-16006	32	56	team	team	NOUN
crl-16006	32	57	members	member	NOUN
crl-16006	32	58	.	.	PUNCT
crl-16006	33	1	individuals	individual	NOUN
crl-16006	33	2	at	at	ADP
crl-16006	33	3	each	each	DET
crl-16006	33	4	level	level	NOUN
crl-16006	33	5	within	within	ADP
crl-16006	33	6	the	the	DET
crl-16006	33	7	hierarchy	hierarchy	NOUN
crl-16006	33	8	are	be	AUX
crl-16006	33	9	educated	educate	VERB
crl-16006	33	10	and	and	CCONJ
crl-16006	33	11	trained	train	VERB
crl-16006	33	12	in	in	ADP
crl-16006	33	13	lean	lean	ADJ
crl-16006	33	14	six	six	NUM
crl-16006	33	15	sigma	sigma	NOUN
crl-16006	33	16	techniques	technique	NOUN
crl-16006	33	17	and	and	CCONJ
crl-16006	33	18	philosophy	philosophy	NOUN
crl-16006	33	19	to	to	PART
crl-16006	33	20	implement	implement	VERB
crl-16006	33	21	improvement	improvement	NOUN
crl-16006	33	22	programs	program	NOUN
crl-16006	33	23	effectively	effectively	ADV
crl-16006	33	24	.	.	PUNCT
crl-16006	34	1	the	the	DET
crl-16006	34	2	project	project	NOUN
crl-16006	34	3	champion	champion	NOUN
crl-16006	34	4	is	be	AUX
crl-16006	34	5	responsible	responsible	ADJ
crl-16006	34	6	for	for	ADP
crl-16006	34	7	driving	drive	VERB
crl-16006	34	8	the	the	DET
crl-16006	34	9	vision	vision	NOUN
crl-16006	34	10	of	of	ADP
crl-16006	34	11	the	the	DET
crl-16006	34	12	organization	organization	NOUN
crl-16006	34	13	’s	’s	PART
crl-16006	34	14	lean	lean	ADJ
crl-16006	34	15	six	six	NUM
crl-16006	34	16	sigma	sigma	NOUN
crl-16006	34	17	initiative	initiative	NOUN
crl-16006	34	18	,	,	PUNCT
crl-16006	34	19	by	by	ADP
crl-16006	34	20	prioritizing	prioritize	VERB
crl-16006	34	21	and	and	CCONJ
crl-16006	34	22	selecting	select	VERB
crl-16006	34	23	projects	project	NOUN
crl-16006	34	24	for	for	ADP
crl-16006	34	25	completion	completion	NOUN
crl-16006	34	26	,	,	PUNCT
crl-16006	34	27	and	and	CCONJ
crl-16006	34	28	empowering	empower	VERB
crl-16006	34	29	and	and	CCONJ
crl-16006	34	30	providing	provide	VERB
crl-16006	34	31	resources	resource	NOUN
crl-16006	34	32	for	for	ADP
crl-16006	34	33	the	the	DET
crl-16006	34	34	project	project	NOUN
crl-16006	34	35	teams	team	NOUN
crl-16006	34	36	to	to	PART
crl-16006	34	37	conduct	conduct	VERB
crl-16006	34	38	their	their	PRON
crl-16006	34	39	work	work	NOUN
crl-16006	34	40	.	.	PUNCT
crl-16006	35	1	master	master	NOUN
crl-16006	35	2	black	black	ADJ
crl-16006	35	3	belts	belt	NOUN
crl-16006	35	4	are	be	AUX
crl-16006	35	5	lean	lean	ADJ
crl-16006	35	6	six	six	NUM
crl-16006	35	7	sigma	sigma	NOUN
crl-16006	35	8	experts	expert	NOUN
crl-16006	35	9	,	,	PUNCT
crl-16006	35	10	having	having	AUX
crl-16006	35	11	been	be	AUX
crl-16006	35	12	trained	train	VERB
crl-16006	35	13	in	in	ADP
crl-16006	35	14	the	the	DET
crl-16006	35	15	lean	lean	ADJ
crl-16006	35	16	six	six	NUM
crl-16006	35	17	sigma	sigma	ADJ
crl-16006	35	18	black	black	ADJ
crl-16006	35	19	belt	belt	NOUN
crl-16006	35	20	body	body	NOUN
crl-16006	35	21	of	of	ADP
crl-16006	35	22	knowledge	knowledge	NOUN
crl-16006	35	23	and	and	CCONJ
crl-16006	35	24	successfully	successfully	ADV
crl-16006	35	25	completed	complete	VERB
crl-16006	35	26	a	a	DET
crl-16006	35	27	number	number	NOUN
crl-16006	35	28	of	of	ADP
crl-16006	35	29	lean	lean	ADJ
crl-16006	35	30	six	six	NUM
crl-16006	35	31	sigma	sigma	NOUN
crl-16006	35	32	projects	project	NOUN
crl-16006	35	33	.	.	PUNCT
crl-16006	36	1	master	master	NOUN
crl-16006	36	2	black	black	ADJ
crl-16006	36	3	belts	belt	NOUN
crl-16006	36	4	are	be	AUX
crl-16006	36	5	responsible	responsible	ADJ
crl-16006	36	6	for	for	ADP
crl-16006	36	7	coaching	coaching	NOUN
crl-16006	36	8	,	,	PUNCT
crl-16006	36	9	training	training	NOUN
crl-16006	36	10	,	,	PUNCT
crl-16006	36	11	and	and	CCONJ
crl-16006	36	12	mentoring	mentor	VERB
crl-16006	36	13	black	black	ADJ
crl-16006	36	14	belts	belt	NOUN
crl-16006	36	15	within	within	ADP
crl-16006	36	16	the	the	DET
crl-16006	36	17	organization	organization	NOUN
crl-16006	36	18	and	and	CCONJ
crl-16006	36	19	serve	serve	VERB
crl-16006	36	20	as	as	ADP
crl-16006	36	21	the	the	DET
crl-16006	36	22	resident	resident	ADJ
crl-16006	36	23	expert	expert	NOUN
crl-16006	36	24	on	on	ADP
crl-16006	36	25	the	the	DET
crl-16006	36	26	lean	lean	ADJ
crl-16006	36	27	six	six	NUM
crl-16006	36	28	sigma	sigma	NOUN
crl-16006	36	29	methodology	methodology	NOUN
crl-16006	36	30	and	and	CCONJ
crl-16006	36	31	associated	associate	VERB
crl-16006	36	32	quality	quality	NOUN
crl-16006	36	33	tools	tool	NOUN
crl-16006	36	34	.	.	PUNCT
crl-16006	37	1	black	black	ADJ
crl-16006	37	2	belts	belt	NOUN
crl-16006	37	3	have	have	AUX
crl-16006	37	4	also	also	ADV
crl-16006	37	5	received	receive	VERB
crl-16006	37	6	training	training	NOUN
crl-16006	37	7	in	in	ADP
crl-16006	37	8	the	the	DET
crl-16006	37	9	lean	lean	ADJ
crl-16006	37	10	six	six	NUM
crl-16006	37	11	sigma	sigma	ADJ
crl-16006	37	12	black	black	ADJ
crl-16006	37	13	belt	belt	NOUN
crl-16006	37	14	body	body	NOUN
crl-16006	37	15	of	of	ADP
crl-16006	37	16	knowledge	knowledge	NOUN
crl-16006	37	17	and	and	CCONJ
crl-16006	37	18	receive	receive	VERB
crl-16006	37	19	coaching	coaching	NOUN
crl-16006	37	20	and	and	CCONJ
crl-16006	37	21	support	support	NOUN
crl-16006	37	22	from	from	ADP
crl-16006	37	23	the	the	DET
crl-16006	37	24	master	master	NOUN
crl-16006	37	25	black	black	ADJ
crl-16006	37	26	belts	belt	NOUN
crl-16006	37	27	.	.	PUNCT
crl-16006	38	1	black	black	ADJ
crl-16006	38	2	belts	belt	NOUN
crl-16006	38	3	are	be	AUX
crl-16006	38	4	responsible	responsible	ADJ
crl-16006	38	5	for	for	ADP
crl-16006	38	6	leading	lead	VERB
crl-16006	38	7	and	and	CCONJ
crl-16006	38	8	implementing	implement	VERB
crl-16006	38	9	an	an	DET
crl-16006	38	10	organization	organization	NOUN
crl-16006	38	11	’s	’s	PART
crl-16006	38	12	lean	lean	ADJ
crl-16006	38	13	six	six	NUM
crl-16006	38	14	sigma	sigma	NOUN
crl-16006	38	15	projects	project	NOUN
crl-16006	38	16	and	and	CCONJ
crl-16006	38	17	training	train	VERB
crl-16006	38	18	the	the	DET
crl-16006	38	19	green	green	ADJ
crl-16006	38	20	belts	belt	NOUN
crl-16006	38	21	within	within	ADP
crl-16006	38	22	an	an	DET
crl-16006	38	23	organization	organization	NOUN
crl-16006	38	24	to	to	PART
crl-16006	38	25	assist	assist	VERB
crl-16006	38	26	them	they	PRON
crl-16006	38	27	.	.	PUNCT
crl-16006	39	1	green	green	ADJ
crl-16006	39	2	belts	belt	NOUN
crl-16006	39	3	have	have	AUX
crl-16006	39	4	received	receive	VERB
crl-16006	39	5	training	training	NOUN
crl-16006	39	6	in	in	ADP
crl-16006	39	7	the	the	DET
crl-16006	39	8	lean	lean	ADJ
crl-16006	39	9	six	six	NUM
crl-16006	39	10	sigma	sigma	PROPN
crl-16006	39	11	green	green	ADJ
crl-16006	39	12	belt	belt	PROPN
crl-16006	39	13	body	body	NOUN
crl-16006	39	14	of	of	ADP
crl-16006	39	15	knowledge	knowledge	NOUN
crl-16006	39	16	and	and	CCONJ
crl-16006	39	17	serve	serve	VERB
crl-16006	39	18	on	on	ADP
crl-16006	39	19	teams	team	NOUN
crl-16006	39	20	led	lead	VERB
crl-16006	39	21	by	by	ADP
crl-16006	39	22	black	black	ADJ
crl-16006	39	23	belts	belt	NOUN
crl-16006	39	24	.	.	PUNCT
crl-16006	40	1	a	a	DET
crl-16006	40	2	project	project	NOUN
crl-16006	40	3	team	team	NOUN
crl-16006	40	4	member	member	NOUN
crl-16006	40	5	represents	represent	VERB
crl-16006	40	6	any	any	DET
crl-16006	40	7	other	other	ADJ
crl-16006	40	8	individual	individual	NOUN
crl-16006	40	9	who	who	PRON
crl-16006	40	10	serves	serve	VERB
crl-16006	40	11	on	on	ADP
crl-16006	40	12	a	a	DET
crl-16006	40	13	project	project	NOUN
crl-16006	40	14	team	team	NOUN
crl-16006	40	15	.	.	PUNCT
crl-16006	41	1	lean	lean	VERB
crl-16006	41	2	six	six	NUM
crl-16006	41	3	sigma	sigma	NOUN
crl-16006	41	4	projects	project	NOUN
crl-16006	41	5	focus	focus	VERB
crl-16006	41	6	on	on	ADP
crl-16006	41	7	variables	variable	NOUN
crl-16006	41	8	that	that	SCONJ
crl-16006	41	9	customers	customer	NOUN
crl-16006	41	10	define	define	VERB
crl-16006	41	11	as	as	ADP
crl-16006	41	12	“	"	PUNCT
crl-16006	41	13	critical	critical	ADJ
crl-16006	41	14	to	to	ADP
crl-16006	41	15	quality	quality	NOUN
crl-16006	41	16	”	"	PUNCT
crl-16006	41	17	and	and	CCONJ
crl-16006	41	18	follow	follow	VERB
crl-16006	41	19	either	either	CCONJ
crl-16006	41	20	lean	lean	ADJ
crl-16006	41	21	’s	’s	PART
crl-16006	41	22	5s	5s	NUM
crl-16006	41	23	methodology	methodology	NOUN
crl-16006	41	24	or	or	CCONJ
crl-16006	41	25	the	the	DET
crl-16006	41	26	six	six	NUM
crl-16006	41	27	sigma	sigma	PROPN
crl-16006	41	28	’s	’s	PART
crl-16006	41	29	systematic	systematic	ADJ
crl-16006	41	30	dmaic	dmaic	ADJ
crl-16006	41	31	framework	framework	NOUN
crl-16006	41	32	.	.	PUNCT
crl-16006	42	1	since	since	SCONJ
crl-16006	42	2	the	the	DET
crl-16006	42	3	case	case	NOUN
crl-16006	42	4	study	study	NOUN
crl-16006	42	5	reported	report	VERB
crl-16006	42	6	in	in	ADP
crl-16006	42	7	this	this	DET
crl-16006	42	8	paper	paper	NOUN
crl-16006	42	9	involved	involve	VERB
crl-16006	42	10	a	a	DET
crl-16006	42	11	process	process	NOUN
crl-16006	42	12	variation	variation	NOUN
crl-16006	42	13	problem	problem	NOUN
crl-16006	42	14	,	,	PUNCT
crl-16006	42	15	the	the	DET
crl-16006	42	16	author	author	NOUN
crl-16006	42	17	will	will	AUX
crl-16006	42	18	focus	focus	VERB
crl-16006	42	19	on	on	ADP
crl-16006	42	20	describing	describe	VERB
crl-16006	42	21	the	the	DET
crl-16006	42	22	dmaic	dmaic	ADJ
crl-16006	42	23	process.7	process.7	NOUN
crl-16006	42	24	the	the	DET
crl-16006	42	25	dmaic	dmaic	ADJ
crl-16006	42	26	acronym	acronym	NOUN
crl-16006	42	27	stands	stand	VERB
crl-16006	42	28	for	for	ADP
crl-16006	42	29	define	define	NOUN
crl-16006	42	30	,	,	PUNCT
crl-16006	42	31	measure	measure	NOUN
crl-16006	42	32	,	,	PUNCT
crl-16006	42	33	analyze	analyze	VERB
crl-16006	42	34	,	,	PUNCT
crl-16006	42	35	improve	improve	VERB
crl-16006	42	36	,	,	PUNCT
crl-16006	42	37	and	and	CCONJ
crl-16006	42	38	control	control	NOUN
crl-16006	42	39	.	.	PUNCT
crl-16006	43	1	during	during	ADP
crl-16006	43	2	the	the	DET
crl-16006	43	3	define	define	NOUN
crl-16006	43	4	phase	phase	NOUN
crl-16006	43	5	,	,	PUNCT
crl-16006	43	6	the	the	DET
crl-16006	43	7	project	project	NOUN
crl-16006	43	8	team	team	NOUN
crl-16006	43	9	drafts	draft	VERB
crl-16006	43	10	a	a	DET
crl-16006	43	11	project	project	NOUN
crl-16006	43	12	charter	charter	NOUN
crl-16006	43	13	,	,	PUNCT
crl-16006	43	14	outlining	outline	VERB
crl-16006	43	15	the	the	DET
crl-16006	43	16	scope	scope	NOUN
crl-16006	43	17	,	,	PUNCT
crl-16006	43	18	stakeholders	stakeholder	NOUN
crl-16006	43	19	,	,	PUNCT
crl-16006	43	20	desired	desire	VERB
crl-16006	43	21	outcomes	outcome	NOUN
crl-16006	43	22	,	,	PUNCT
crl-16006	43	23	and	and	CCONJ
crl-16006	43	24	timeline	timeline	NOUN
crl-16006	43	25	of	of	ADP
crl-16006	43	26	the	the	DET
crl-16006	43	27	project	project	NOUN
crl-16006	43	28	.	.	PUNCT
crl-16006	44	1	the	the	DET
crl-16006	44	2	process	process	NOUN
crl-16006	44	3	examined	examine	VERB
crl-16006	44	4	is	be	AUX
crl-16006	44	5	mapped	map	VERB
crl-16006	44	6	to	to	PART
crl-16006	44	7	determine	determine	VERB
crl-16006	44	8	the	the	DET
crl-16006	44	9	input	input	NOUN
crl-16006	44	10	variables	variable	NOUN
crl-16006	44	11	(	(	PUNCT
crl-16006	44	12	x	x	X
crl-16006	44	13	)	)	PUNCT
crl-16006	44	14	,	,	PUNCT
crl-16006	44	15	which	which	PRON
crl-16006	44	16	contribute	contribute	VERB
crl-16006	44	17	to	to	ADP
crl-16006	44	18	the	the	DET
crl-16006	44	19	process	process	NOUN
crl-16006	44	20	output	output	NOUN
crl-16006	44	21	or	or	CCONJ
crl-16006	44	22	outcome	outcome	NOUN
crl-16006	44	23	(	(	PUNCT
crl-16006	44	24	y	y	NOUN
crl-16006	44	25	)	)	PUNCT
crl-16006	44	26	.	.	PUNCT
crl-16006	45	1	this	this	PRON
crl-16006	45	2	is	be	AUX
crl-16006	45	3	then	then	ADV
crl-16006	45	4	represented	represent	VERB
crl-16006	45	5	by	by	ADP
crl-16006	45	6	the	the	DET
crl-16006	45	7	mathematical	mathematical	ADJ
crl-16006	45	8	function	function	NOUN
crl-16006	45	9	y	y	PROPN
crl-16006	45	10	=	=	PROPN
crl-16006	45	11	f(x	f(x	PROPN
crl-16006	45	12	)	)	PUNCT
crl-16006	45	13	.	.	PUNCT
crl-16006	46	1	thus	thus	ADV
crl-16006	46	2	,	,	PUNCT
crl-16006	46	3	if	if	SCONJ
crl-16006	46	4	a	a	DET
crl-16006	46	5	library	library	NOUN
crl-16006	46	6	was	be	AUX
crl-16006	46	7	interested	interested	ADJ
crl-16006	46	8	in	in	ADP
crl-16006	46	9	examining	examine	VERB
crl-16006	46	10	the	the	DET
crl-16006	46	11	time	time	NOUN
crl-16006	46	12	it	it	PRON
crl-16006	46	13	took	take	VERB
crl-16006	46	14	a	a	DET
crl-16006	46	15	patron	patron	NOUN
crl-16006	46	16	to	to	PART
crl-16006	46	17	request	request	VERB
crl-16006	46	18	and	and	CCONJ
crl-16006	46	19	receive	receive	VERB
crl-16006	46	20	a	a	DET
crl-16006	46	21	book	book	NOUN
crl-16006	46	22	from	from	ADP
crl-16006	46	23	another	another	DET
crl-16006	46	24	library	library	NOUN
crl-16006	46	25	,	,	PUNCT
crl-16006	46	26	the	the	DET
crl-16006	46	27	turnaround	turnaround	NOUN
crl-16006	46	28	time	time	NOUN
crl-16006	46	29	would	would	AUX
crl-16006	46	30	be	be	AUX
crl-16006	46	31	represented	represent	VERB
crl-16006	46	32	by	by	ADP
crl-16006	46	33	“	"	PUNCT
crl-16006	46	34	y.	y.	NOUN
crl-16006	46	35	”	"	PUNCT
crl-16006	46	36	all	all	PRON
crl-16006	46	37	of	of	ADP
crl-16006	46	38	the	the	DET
crl-16006	46	39	variables	variable	NOUN
crl-16006	46	40	influencing	influence	VERB
crl-16006	46	41	the	the	DET
crl-16006	46	42	turnaround	turnaround	NOUN
crl-16006	46	43	time	time	NOUN
crl-16006	46	44	for	for	ADP
crl-16006	46	45	this	this	DET
crl-16006	46	46	process	process	NOUN
crl-16006	46	47	,	,	PUNCT
crl-16006	46	48	such	such	ADJ
crl-16006	46	49	as	as	ADP
crl-16006	46	50	the	the	DET
crl-16006	46	51	time	time	NOUN
crl-16006	46	52	for	for	SCONJ
crl-16006	46	53	the	the	DET
crl-16006	46	54	patron	patron	NOUN
crl-16006	46	55	to	to	PART
crl-16006	46	56	complete	complete	VERB
crl-16006	46	57	and	and	CCONJ
crl-16006	46	58	submit	submit	VERB
crl-16006	46	59	an	an	DET
crl-16006	46	60	interlibrary	interlibrary	ADJ
crl-16006	46	61	loan	loan	NOUN
crl-16006	46	62	form	form	NOUN
crl-16006	46	63	,	,	PUNCT
crl-16006	46	64	the	the	DET
crl-16006	46	65	time	time	NOUN
crl-16006	46	66	for	for	SCONJ
crl-16006	46	67	the	the	DET
crl-16006	46	68	library	library	ADJ
crl-16006	46	69	staff	staff	NOUN
crl-16006	46	70	to	to	PART
crl-16006	46	71	process	process	VERB
crl-16006	46	72	and	and	CCONJ
crl-16006	46	73	submit	submit	VERB
crl-16006	46	74	the	the	DET
crl-16006	46	75	form	form	NOUN
crl-16006	46	76	,	,	PUNCT
crl-16006	46	77	the	the	DET
crl-16006	46	78	time	time	NOUN
crl-16006	46	79	for	for	SCONJ
crl-16006	46	80	the	the	DET
crl-16006	46	81	lending	lending	NOUN
crl-16006	46	82	library	library	NOUN
crl-16006	46	83	to	to	PART
crl-16006	46	84	retrieve	retrieve	VERB
crl-16006	46	85	and	and	CCONJ
crl-16006	46	86	process	process	VERB
crl-16006	46	87	the	the	DET
crl-16006	46	88	ill	ill	ADJ
crl-16006	46	89	request	request	NOUN
crl-16006	46	90	,	,	PUNCT
crl-16006	46	91	the	the	DET
crl-16006	46	92	time	time	NOUN
crl-16006	46	93	for	for	ADP
crl-16006	46	94	mailing	mail	VERB
crl-16006	46	95	the	the	DET
crl-16006	46	96	request	request	NOUN
crl-16006	46	97	,	,	PUNCT
crl-16006	46	98	the	the	DET
crl-16006	46	99	time	time	NOUN
crl-16006	46	100	for	for	SCONJ
crl-16006	46	101	the	the	DET
crl-16006	46	102	borrowing	borrow	VERB
crl-16006	46	103	library	library	NOUN
crl-16006	46	104	to	to	PART
crl-16006	46	105	process	process	VERB
crl-16006	46	106	the	the	DET
crl-16006	46	107	received	receive	VERB
crl-16006	46	108	book	book	NOUN
crl-16006	46	109	,	,	PUNCT
crl-16006	46	110	and	and	CCONJ
crl-16006	46	111	,	,	PUNCT
crl-16006	46	112	finally	finally	ADV
crl-16006	46	113	,	,	PUNCT
crl-16006	46	114	the	the	DET
crl-16006	46	115	time	time	NOUN
crl-16006	46	116	for	for	SCONJ
crl-16006	46	117	the	the	DET
crl-16006	46	118	patron	patron	NOUN
crl-16006	46	119	to	to	PART
crl-16006	46	120	check	check	VERB
crl-16006	46	121	the	the	DET
crl-16006	46	122	requested	request	VERB
crl-16006	46	123	book	book	NOUN
crl-16006	46	124	out	out	ADV
crl-16006	46	125	,	,	PUNCT
crl-16006	46	126	would	would	AUX
crl-16006	46	127	represented	represent	VERB
crl-16006	46	128	by	by	ADP
crl-16006	46	129	“	"	PUNCT
crl-16006	46	130	x.	x.	NOUN
crl-16006	46	131	”	"	PUNCT
crl-16006	46	132	during	during	ADP
crl-16006	46	133	the	the	DET
crl-16006	46	134	measure	measure	NOUN
crl-16006	46	135	phase	phase	NOUN
crl-16006	46	136	,	,	PUNCT
crl-16006	46	137	the	the	DET
crl-16006	46	138	project	project	NOUN
crl-16006	46	139	team	team	NOUN
crl-16006	46	140	develops	develop	VERB
crl-16006	46	141	a	a	DET
crl-16006	46	142	data	datum	NOUN
crl-16006	46	143	collection	collection	NOUN
crl-16006	46	144	plan	plan	NOUN
crl-16006	46	145	to	to	PART
crl-16006	46	146	measure	measure	VERB
crl-16006	46	147	the	the	DET
crl-16006	46	148	performance	performance	NOUN
crl-16006	46	149	of	of	ADP
crl-16006	46	150	a	a	DET
crl-16006	46	151	process	process	NOUN
crl-16006	46	152	and	and	CCONJ
crl-16006	46	153	establishes	establish	VERB
crl-16006	46	154	a	a	DET
crl-16006	46	155	baseline	baseline	NOUN
crl-16006	46	156	capability	capability	NOUN
crl-16006	46	157	level	level	NOUN
crl-16006	46	158	for	for	ADP
crl-16006	46	159	the	the	DET
crl-16006	46	160	process	process	NOUN
crl-16006	46	161	.	.	PUNCT
crl-16006	47	1	the	the	DET
crl-16006	47	2	project	project	NOUN
crl-16006	47	3	team	team	NOUN
crl-16006	47	4	then	then	ADV
crl-16006	47	5	analyzes	analyze	VERB
crl-16006	47	6	the	the	DET
crl-16006	47	7	data	datum	NOUN
crl-16006	47	8	collected	collect	VERB
crl-16006	47	9	during	during	ADP
crl-16006	47	10	the	the	DET
crl-16006	47	11	analyze	analyze	NOUN
crl-16006	47	12	phase	phase	NOUN
crl-16006	47	13	,	,	PUNCT
crl-16006	47	14	with	with	ADP
crl-16006	47	15	the	the	DET
crl-16006	47	16	goal	goal	NOUN
crl-16006	47	17	to	to	PART
crl-16006	47	18	identify	identify	VERB
crl-16006	47	19	and	and	CCONJ
crl-16006	47	20	confirm	confirm	VERB
crl-16006	47	21	the	the	DET
crl-16006	47	22	root	root	NOUN
crl-16006	47	23	cause(s	cause(s	NOUN
crl-16006	47	24	)	)	PUNCT
crl-16006	47	25	of	of	ADP
crl-16006	47	26	the	the	DET
crl-16006	47	27	problems	problem	NOUN
crl-16006	47	28	identified	identify	VERB
crl-16006	47	29	or	or	CCONJ
crl-16006	47	30	opportunities	opportunity	NOUN
crl-16006	47	31	for	for	ADP
crl-16006	47	32	improvement	improvement	NOUN
crl-16006	47	33	.	.	PUNCT
crl-16006	48	1	potential	potential	ADJ
crl-16006	48	2	solutions	solution	NOUN
crl-16006	48	3	are	be	AUX
crl-16006	48	4	then	then	ADV
crl-16006	48	5	brainstormed	brainstorm	VERB
crl-16006	48	6	,	,	PUNCT
crl-16006	48	7	tried	try	VERB
crl-16006	48	8	,	,	PUNCT
crl-16006	48	9	and	and	CCONJ
crl-16006	48	10	evaluated	evaluate	VERB
crl-16006	48	11	during	during	ADP
crl-16006	48	12	the	the	DET
crl-16006	48	13	improve	improve	ADJ
crl-16006	48	14	phase	phase	NOUN
crl-16006	48	15	.	.	PUNCT
crl-16006	49	1	once	once	ADV
crl-16006	49	2	the	the	DET
crl-16006	49	3	best	good	ADJ
crl-16006	49	4	solution	solution	NOUN
crl-16006	49	5	is	be	AUX
crl-16006	49	6	identified	identify	VERB
crl-16006	49	7	,	,	PUNCT
crl-16006	49	8	a	a	DET
crl-16006	49	9	plan	plan	NOUN
crl-16006	49	10	for	for	ADP
crl-16006	49	11	implementing	implement	VERB
crl-16006	49	12	this	this	DET
crl-16006	49	13	solution	solution	NOUN
crl-16006	49	14	is	be	AUX
crl-16006	49	15	created	create	VERB
crl-16006	49	16	and	and	CCONJ
crl-16006	49	17	executed	execute	VERB
crl-16006	49	18	.	.	PUNCT
crl-16006	50	1	finally	finally	ADV
crl-16006	50	2	,	,	PUNCT
crl-16006	50	3	the	the	DET
crl-16006	50	4	team	team	NOUN
crl-16006	50	5	creates	create	VERB
crl-16006	50	6	methods	method	NOUN
crl-16006	50	7	for	for	ADP
crl-16006	50	8	monitoring	monitor	VERB
crl-16006	50	9	and	and	CCONJ
crl-16006	50	10	sustaining	sustain	VERB
crl-16006	50	11	the	the	DET
crl-16006	50	12	improvement	improvement	NOUN
crl-16006	50	13	during	during	ADP
crl-16006	50	14	the	the	DET
crl-16006	50	15	control	control	NOUN
crl-16006	50	16	phase	phase	NOUN
crl-16006	50	17	of	of	ADP
crl-16006	50	18	the	the	DET
crl-16006	50	19	project	project	NOUN
crl-16006	50	20	.	.	PUNCT
crl-16006	51	1	while	while	SCONJ
crl-16006	51	2	a	a	DET
crl-16006	51	3	few	few	ADJ
crl-16006	51	4	libraries	library	NOUN
crl-16006	51	5	and	and	CCONJ
crl-16006	51	6	library	library	NOUN
crl-16006	51	7	researchers	researcher	NOUN
crl-16006	51	8	have	have	AUX
crl-16006	51	9	begun	begin	VERB
crl-16006	51	10	to	to	PART
crl-16006	51	11	explore	explore	VERB
crl-16006	51	12	the	the	DET
crl-16006	51	13	application	application	NOUN
crl-16006	51	14	of	of	ADP
crl-16006	51	15	the	the	DET
crl-16006	51	16	six	six	NUM
crl-16006	51	17	sigma	sigma	NOUN
crl-16006	51	18	philosophy	philosophy	NOUN
crl-16006	51	19	and	and	CCONJ
crl-16006	51	20	methodologies	methodology	NOUN
crl-16006	51	21	for	for	ADP
crl-16006	51	22	library	library	NOUN
crl-16006	51	23	services	service	NOUN
crl-16006	51	24	,	,	PUNCT
crl-16006	51	25	there	there	PRON
crl-16006	51	26	are	be	VERB
crl-16006	51	27	currently	currently	ADV
crl-16006	51	28	no	no	DET
crl-16006	51	29	reports	report	NOUN
crl-16006	51	30	of	of	ADP
crl-16006	51	31	libraries	library	NOUN
crl-16006	51	32	adopting	adopt	VERB
crl-16006	51	33	lean	lean	ADJ
crl-16006	51	34	six	six	NUM
crl-16006	51	35	sigma	sigma	NOUN
crl-16006	51	36	for	for	ADP
crl-16006	51	37	improving	improve	VERB
crl-16006	51	38	their	their	PRON
crl-16006	51	39	organizational	organizational	ADJ
crl-16006	51	40	efficiency	efficiency	NOUN
crl-16006	51	41	and	and	CCONJ
crl-16006	51	42	effectiveness.8	effectiveness.8	PROPN
crl-16006	51	43	outside	outside	ADP
crl-16006	51	44	of	of	ADP
crl-16006	51	45	libraries	library	NOUN
crl-16006	51	46	,	,	PUNCT
crl-16006	51	47	lean	lean	VERB
crl-16006	51	48	six	six	NUM
crl-16006	51	49	sigma	sigma	NOUN
crl-16006	51	50	has	have	AUX
crl-16006	51	51	been	be	AUX
crl-16006	51	52	shown	show	VERB
crl-16006	51	53	to	to	PART
crl-16006	51	54	improve	improve	VERB
crl-16006	51	55	the	the	DET
crl-16006	51	56	efficiency	efficiency	NOUN
crl-16006	51	57	and	and	CCONJ
crl-16006	51	58	effectiveness	effectiveness	NOUN
crl-16006	51	59	of	of	ADP
crl-16006	51	60	service	service	NOUN
crl-16006	51	61	products	product	NOUN
crl-16006	51	62	with	with	ADP
crl-16006	51	63	processes	process	NOUN
crl-16006	51	64	similar	similar	ADJ
crl-16006	51	65	to	to	ADP
crl-16006	51	66	those	those	PRON
crl-16006	51	67	found	find	VERB
crl-16006	51	68	in	in	ADP
crl-16006	51	69	library	library	NOUN
crl-16006	51	70	organizations.9	organizations.9	NOUN
crl-16006	51	71	application	application	NOUN
crl-16006	51	72	of	of	ADP
crl-16006	51	73	lean	lean	ADJ
crl-16006	51	74	six	six	NUM
crl-16006	51	75	sigma	sigma	NOUN
crl-16006	51	76	in	in	ADP
crl-16006	51	77	an	an	DET
crl-16006	51	78	academic	academic	ADJ
crl-16006	51	79	research	research	NOUN
crl-16006	51	80	library	library	NOUN
crl-16006	51	81	the	the	DET
crl-16006	51	82	author	author	NOUN
crl-16006	51	83	of	of	ADP
crl-16006	51	84	this	this	DET
crl-16006	51	85	paper	paper	NOUN
crl-16006	51	86	received	receive	VERB
crl-16006	51	87	training	training	NOUN
crl-16006	51	88	in	in	ADP
crl-16006	51	89	the	the	DET
crl-16006	51	90	lean	lean	ADJ
crl-16006	51	91	six	six	NUM
crl-16006	51	92	sigma	sigma	ADJ
crl-16006	51	93	black	black	ADJ
crl-16006	51	94	belt	belt	NOUN
crl-16006	51	95	body	body	NOUN
crl-16006	51	96	218	218	NUM
crl-16006	51	97	college	college	PROPN
crl-16006	51	98	&	&	CCONJ
crl-16006	51	99	research	research	PROPN
crl-16006	51	100	libraries	library	NOUN
crl-16006	51	101	may	may	AUX
crl-16006	51	102	2009	2009	NUM
crl-16006	51	103	of	of	ADP
crl-16006	51	104	knowledge	knowledge	NOUN
crl-16006	51	105	in	in	ADP
crl-16006	51	106	the	the	DET
crl-16006	51	107	fall	fall	NOUN
crl-16006	51	108	of	of	ADP
crl-16006	51	109	2006	2006	NUM
crl-16006	51	110	and	and	CCONJ
crl-16006	51	111	participated	participate	VERB
crl-16006	51	112	on	on	ADP
crl-16006	51	113	project	project	NOUN
crl-16006	51	114	teams	team	NOUN
crl-16006	51	115	outside	outside	ADP
crl-16006	51	116	the	the	DET
crl-16006	51	117	library	library	NOUN
crl-16006	51	118	organization	organization	NOUN
crl-16006	51	119	to	to	PART
crl-16006	51	120	gain	gain	VERB
crl-16006	51	121	experience	experience	NOUN
crl-16006	51	122	.	.	PUNCT
crl-16006	52	1	an	an	DET
crl-16006	52	2	opportunity	opportunity	NOUN
crl-16006	52	3	arose	arise	VERB
crl-16006	52	4	in	in	ADP
crl-16006	52	5	the	the	DET
crl-16006	52	6	spring	spring	NOUN
crl-16006	52	7	of	of	ADP
crl-16006	52	8	2008	2008	NUM
crl-16006	52	9	to	to	PART
crl-16006	52	10	conduct	conduct	VERB
crl-16006	52	11	a	a	DET
crl-16006	52	12	study	study	NOUN
crl-16006	52	13	of	of	ADP
crl-16006	52	14	the	the	DET
crl-16006	52	15	osu	osu	NOUN
crl-16006	52	16	libraries	library	NOUN
crl-16006	52	17	’	'	PUNCT
crl-16006	52	18	e	e	NOUN
crl-16006	52	19	-	-	NOUN
crl-16006	52	20	mail	mail	NOUN
crl-16006	52	21	reference	reference	NOUN
crl-16006	52	22	service	service	NOUN
crl-16006	52	23	with	with	ADP
crl-16006	52	24	the	the	DET
crl-16006	52	25	assistance	assistance	NOUN
crl-16006	52	26	of	of	ADP
crl-16006	52	27	mba	mba	NOUN
crl-16006	52	28	students	student	NOUN
crl-16006	52	29	enrolled	enrol	VERB
crl-16006	52	30	in	in	ADP
crl-16006	52	31	an	an	DET
crl-16006	52	32	osu	osu	NOUN
crl-16006	52	33	fisher	fisher	PROPN
crl-16006	52	34	college	college	PROPN
crl-16006	52	35	of	of	ADP
crl-16006	52	36	business	business	NOUN
crl-16006	52	37	course	course	NOUN
crl-16006	52	38	on	on	ADP
crl-16006	52	39	service	service	NOUN
crl-16006	52	40	quality	quality	NOUN
crl-16006	52	41	management	management	NOUN
crl-16006	52	42	.	.	PUNCT
crl-16006	53	1	the	the	DET
crl-16006	53	2	mba	mba	NOUN
crl-16006	53	3	students	student	NOUN
crl-16006	53	4	served	serve	VERB
crl-16006	53	5	with	with	ADP
crl-16006	53	6	the	the	DET
crl-16006	53	7	author	author	NOUN
crl-16006	53	8	on	on	ADP
crl-16006	53	9	the	the	DET
crl-16006	53	10	project	project	NOUN
crl-16006	53	11	team	team	NOUN
crl-16006	53	12	.	.	PUNCT
crl-16006	54	1	it	it	PRON
crl-16006	54	2	is	be	AUX
crl-16006	54	3	important	important	ADJ
crl-16006	54	4	to	to	PART
crl-16006	54	5	note	note	VERB
crl-16006	54	6	that	that	SCONJ
crl-16006	54	7	the	the	DET
crl-16006	54	8	ohio	ohio	PROPN
crl-16006	54	9	state	state	PROPN
crl-16006	54	10	university	university	PROPN
crl-16006	54	11	libraries	library	NOUN
crl-16006	54	12	currently	currently	ADV
crl-16006	54	13	has	have	AUX
crl-16006	54	14	not	not	PART
crl-16006	54	15	deployed	deploy	VERB
crl-16006	54	16	a	a	DET
crl-16006	54	17	formal	formal	ADJ
crl-16006	54	18	lean	lean	ADJ
crl-16006	54	19	six	six	NUM
crl-16006	54	20	sigma	sigma	NOUN
crl-16006	54	21	initiative	initiative	NOUN
crl-16006	54	22	,	,	PUNCT
crl-16006	54	23	with	with	ADP
crl-16006	54	24	a	a	DET
crl-16006	54	25	formalized	formalized	ADJ
crl-16006	54	26	hierarchy	hierarchy	NOUN
crl-16006	54	27	of	of	ADP
crl-16006	54	28	project	project	NOUN
crl-16006	54	29	champions	champion	NOUN
crl-16006	54	30	,	,	PUNCT
crl-16006	54	31	master	master	NOUN
crl-16006	54	32	black	black	ADJ
crl-16006	54	33	belts	belt	NOUN
crl-16006	54	34	,	,	PUNCT
crl-16006	54	35	black	black	ADJ
crl-16006	54	36	belts	belt	NOUN
crl-16006	54	37	,	,	PUNCT
crl-16006	54	38	green	green	ADJ
crl-16006	54	39	belts	belt	NOUN
crl-16006	54	40	,	,	PUNCT
crl-16006	54	41	and	and	CCONJ
crl-16006	54	42	project	project	NOUN
crl-16006	54	43	team	team	NOUN
crl-16006	54	44	members	member	NOUN
crl-16006	54	45	.	.	PUNCT
crl-16006	55	1	still	still	ADV
crl-16006	55	2	,	,	PUNCT
crl-16006	55	3	this	this	DET
crl-16006	55	4	project	project	NOUN
crl-16006	55	5	was	be	AUX
crl-16006	55	6	conducted	conduct	VERB
crl-16006	55	7	as	as	ADP
crl-16006	55	8	a	a	DET
crl-16006	55	9	formal	formal	ADJ
crl-16006	55	10	lean	lean	ADJ
crl-16006	55	11	six	six	NUM
crl-16006	55	12	sigma	sigma	PROPN
crl-16006	55	13	project	project	NOUN
crl-16006	55	14	,	,	PUNCT
crl-16006	55	15	and	and	CCONJ
crl-16006	55	16	the	the	DET
crl-16006	55	17	experience	experience	NOUN
crl-16006	55	18	elicited	elicit	VERB
crl-16006	55	19	useful	useful	ADJ
crl-16006	55	20	information	information	NOUN
crl-16006	55	21	for	for	ADP
crl-16006	55	22	improving	improve	VERB
crl-16006	55	23	and	and	CCONJ
crl-16006	55	24	controlling	control	VERB
crl-16006	55	25	the	the	DET
crl-16006	55	26	libraries	library	NOUN
crl-16006	55	27	’	'	PUNCT
crl-16006	55	28	current	current	ADJ
crl-16006	55	29	processes	process	NOUN
crl-16006	55	30	for	for	ADP
crl-16006	55	31	managing	manage	VERB
crl-16006	55	32	and	and	CCONJ
crl-16006	55	33	answering	answer	VERB
crl-16006	55	34	patron	patron	ADJ
crl-16006	55	35	questions	question	NOUN
crl-16006	55	36	received	receive	VERB
crl-16006	55	37	via	via	ADP
crl-16006	55	38	e	e	NOUN
crl-16006	55	39	-	-	NOUN
crl-16006	55	40	mail	mail	NOUN
crl-16006	55	41	through	through	ADP
crl-16006	55	42	its	its	PRON
crl-16006	55	43	aska	aska	NOUN
crl-16006	55	44	-	-	PUNCT
crl-16006	55	45	question	question	NOUN
crl-16006	55	46	web	web	NOUN
crl-16006	55	47	site	site	NOUN
crl-16006	55	48	(	(	PUNCT
crl-16006	55	49	figure	figure	NOUN
crl-16006	55	50	1	1	NUM
crl-16006	55	51	)	)	PUNCT
crl-16006	55	52	.	.	PUNCT
crl-16006	56	1	since	since	SCONJ
crl-16006	56	2	an	an	DET
crl-16006	56	3	initial	initial	ADJ
crl-16006	56	4	review	review	NOUN
crl-16006	56	5	of	of	ADP
crl-16006	56	6	selected	select	VERB
crl-16006	56	7	data	datum	NOUN
crl-16006	56	8	indicated	indicate	VERB
crl-16006	56	9	a	a	DET
crl-16006	56	10	process	process	NOUN
crl-16006	56	11	variation	variation	NOUN
crl-16006	56	12	problem	problem	NOUN
crl-16006	56	13	,	,	PUNCT
crl-16006	56	14	the	the	DET
crl-16006	56	15	project	project	NOUN
crl-16006	56	16	team	team	NOUN
crl-16006	56	17	chose	choose	VERB
crl-16006	56	18	the	the	DET
crl-16006	56	19	dmaic	dmaic	ADJ
crl-16006	56	20	framework	framework	NOUN
crl-16006	56	21	to	to	PART
crl-16006	56	22	structure	structure	VERB
crl-16006	56	23	their	their	PRON
crl-16006	56	24	approach	approach	NOUN
crl-16006	56	25	to	to	ADP
crl-16006	56	26	studying	study	VERB
crl-16006	56	27	the	the	DET
crl-16006	56	28	problem	problem	NOUN
crl-16006	56	29	.	.	PUNCT
crl-16006	57	1	define	define	VERB
crl-16006	57	2	the	the	DET
crl-16006	57	3	osu	osu	NOUN
crl-16006	57	4	libraries	library	NOUN
crl-16006	57	5	uses	use	VERB
crl-16006	57	6	oclc	oclc	PROPN
crl-16006	57	7	’s	’s	PART
crl-16006	57	8	questionpoint	questionpoint	PROPN
crl-16006	57	9	reference	reference	NOUN
crl-16006	57	10	management	management	NOUN
crl-16006	57	11	service	service	NOUN
crl-16006	57	12	to	to	PART
crl-16006	57	13	distribute	distribute	VERB
crl-16006	57	14	and	and	CCONJ
crl-16006	57	15	manage	manage	VERB
crl-16006	57	16	e	e	NOUN
crl-16006	57	17	-	-	NOUN
crl-16006	57	18	mail	mail	NOUN
crl-16006	57	19	questions	question	NOUN
crl-16006	57	20	received	receive	VERB
crl-16006	57	21	through	through	ADP
crl-16006	57	22	its	its	PRON
crl-16006	57	23	ask	ask	VERB
crl-16006	57	24	-	-	PUNCT
crl-16006	57	25	a	a	DET
crl-16006	57	26	-	-	PUNCT
crl-16006	57	27	question	question	NOUN
crl-16006	57	28	web	web	NOUN
crl-16006	57	29	site	site	NOUN
crl-16006	57	30	to	to	ADP
crl-16006	57	31	a	a	DET
crl-16006	57	32	dedicated	dedicated	ADJ
crl-16006	57	33	staff	staff	NOUN
crl-16006	57	34	of	of	ADP
crl-16006	57	35	45	45	NUM
crl-16006	57	36	public	public	ADJ
crl-16006	57	37	service	service	NOUN
crl-16006	57	38	librarians	librarian	NOUN
crl-16006	57	39	and	and	CCONJ
crl-16006	57	40	paraprofessional	paraprofessional	ADJ
crl-16006	57	41	library	library	NOUN
crl-16006	57	42	assistants	assistant	NOUN
crl-16006	57	43	spread	spread	VERB
crl-16006	57	44	over	over	ADP
crl-16006	57	45	22	22	NUM
crl-16006	57	46	campus	campus	NOUN
crl-16006	57	47	locations	location	NOUN
crl-16006	57	48	.	.	PUNCT
crl-16006	58	1	questions	question	NOUN
crl-16006	58	2	received	receive	VERB
crl-16006	58	3	through	through	ADP
crl-16006	58	4	the	the	DET
crl-16006	58	5	ask	ask	VERB
crl-16006	58	6	-	-	PUNCT
crl-16006	58	7	a	a	DET
crl-16006	58	8	-	-	PUNCT
crl-16006	58	9	question	question	NOUN
crl-16006	58	10	web	web	NOUN
crl-16006	58	11	site	site	NOUN
crl-16006	58	12	are	be	AUX
crl-16006	58	13	of	of	ADP
crl-16006	58	14	interest	interest	NOUN
crl-16006	58	15	to	to	ADP
crl-16006	58	16	the	the	DET
crl-16006	58	17	osu	osu	NOUN
crl-16006	58	18	libraries	library	NOUN
crl-16006	58	19	,	,	PUNCT
crl-16006	58	20	as	as	SCONJ
crl-16006	58	21	roughly	roughly	ADV
crl-16006	58	22	15	15	NUM
crl-16006	58	23	percent	percent	NOUN
crl-16006	58	24	of	of	ADP
crl-16006	58	25	all	all	DET
crl-16006	58	26	questions	question	NOUN
crl-16006	58	27	answered	answer	VERB
crl-16006	58	28	in	in	ADP
crl-16006	58	29	2007	2007	NUM
crl-16006	58	30	were	be	AUX
crl-16006	58	31	received	receive	VERB
crl-16006	58	32	via	via	ADP
crl-16006	58	33	e	e	NOUN
crl-16006	58	34	-	-	NOUN
crl-16006	58	35	mail	mail	NOUN
crl-16006	58	36	,	,	PUNCT
crl-16006	58	37	and	and	CCONJ
crl-16006	58	38	the	the	DET
crl-16006	58	39	site	site	NOUN
crl-16006	58	40	functions	function	NOUN
crl-16006	58	41	as	as	ADP
crl-16006	58	42	the	the	DET
crl-16006	58	43	only	only	ADJ
crl-16006	58	44	mechanism	mechanism	NOUN
crl-16006	58	45	for	for	ADP
crl-16006	58	46	select	select	ADJ
crl-16006	58	47	library	library	ADJ
crl-16006	58	48	patrons	patron	NOUN
crl-16006	58	49	to	to	PART
crl-16006	58	50	interface	interface	VERB
crl-16006	58	51	with	with	ADP
crl-16006	58	52	library	library	ADJ
crl-16006	58	53	employees	employee	NOUN
crl-16006	58	54	.	.	PUNCT
crl-16006	59	1	the	the	DET
crl-16006	59	2	university	university	NOUN
crl-16006	59	3	also	also	ADV
crl-16006	59	4	considers	consider	VERB
crl-16006	59	5	the	the	DET
crl-16006	59	6	libraries	library	NOUN
crl-16006	59	7	’	'	PUNCT
crl-16006	59	8	web	web	NOUN
crl-16006	59	9	site	site	NOUN
crl-16006	59	10	to	to	PART
crl-16006	59	11	serve	serve	VERB
crl-16006	59	12	as	as	ADP
crl-16006	59	13	an	an	DET
crl-16006	59	14	outreach	outreach	NOUN
crl-16006	59	15	function	function	NOUN
crl-16006	59	16	that	that	PRON
crl-16006	59	17	nurtures	nurture	VERB
crl-16006	59	18	the	the	DET
crl-16006	59	19	learning	learn	VERB
crl-16006	59	20	needs	need	NOUN
crl-16006	59	21	of	of	ADP
crl-16006	59	22	students	student	NOUN
crl-16006	59	23	,	,	PUNCT
crl-16006	59	24	faculty	faculty	NOUN
crl-16006	59	25	,	,	PUNCT
crl-16006	59	26	alumni	alumnus	NOUN
crl-16006	59	27	,	,	PUNCT
crl-16006	59	28	and	and	CCONJ
crl-16006	59	29	any	any	DET
crl-16006	59	30	other	other	ADJ
crl-16006	59	31	individual	individual	NOUN
crl-16006	59	32	seeking	seek	VERB
crl-16006	59	33	information	information	NOUN
crl-16006	59	34	.	.	PUNCT
crl-16006	60	1	a	a	DET
crl-16006	60	2	preliminary	preliminary	ADJ
crl-16006	60	3	review	review	NOUN
crl-16006	60	4	of	of	ADP
crl-16006	60	5	answers	answer	NOUN
crl-16006	60	6	to	to	ADP
crl-16006	60	7	e	e	NOUN
crl-16006	60	8	-	-	NOUN
crl-16006	60	9	mail	mail	NOUN
crl-16006	60	10	questions	question	NOUN
crl-16006	60	11	submitted	submit	VERB
crl-16006	60	12	to	to	ADP
crl-16006	60	13	the	the	DET
crl-16006	60	14	ask	ask	NOUN
crl-16006	60	15	-	-	PUNCT
crl-16006	60	16	aquestion	aquestion	NOUN
crl-16006	60	17	web	web	NOUN
crl-16006	60	18	site	site	NOUN
crl-16006	60	19	in	in	ADP
crl-16006	60	20	2007	2007	NUM
crl-16006	60	21	indicated	indicate	VERB
crl-16006	60	22	problems	problem	NOUN
crl-16006	60	23	with	with	ADP
crl-16006	60	24	the	the	DET
crl-16006	60	25	quality	quality	NOUN
crl-16006	60	26	and	and	CCONJ
crl-16006	60	27	consistency	consistency	NOUN
crl-16006	60	28	of	of	ADP
crl-16006	60	29	communications	communication	NOUN
crl-16006	60	30	between	between	ADP
crl-16006	60	31	library	library	ADJ
crl-16006	60	32	employees	employee	NOUN
crl-16006	60	33	and	and	CCONJ
crl-16006	60	34	patrons	patron	NOUN
crl-16006	60	35	.	.	PUNCT
crl-16006	61	1	in	in	ADP
crl-16006	61	2	some	some	DET
crl-16006	61	3	instances	instance	NOUN
crl-16006	61	4	,	,	PUNCT
crl-16006	61	5	library	library	NOUN
crl-16006	61	6	patrons	patron	NOUN
crl-16006	61	7	were	be	AUX
crl-16006	61	8	required	require	VERB
crl-16006	61	9	to	to	PART
crl-16006	61	10	wait	wait	VERB
crl-16006	61	11	up	up	ADP
crl-16006	61	12	to	to	PART
crl-16006	61	13	12	12	NUM
crl-16006	61	14	days	day	NOUN
crl-16006	61	15	for	for	ADP
crl-16006	61	16	an	an	DET
crl-16006	61	17	answer	answer	NOUN
crl-16006	61	18	to	to	ADP
crl-16006	61	19	their	their	PRON
crl-16006	61	20	questions	question	NOUN
crl-16006	61	21	.	.	PUNCT
crl-16006	62	1	in	in	ADP
crl-16006	62	2	others	other	NOUN
crl-16006	62	3	,	,	PUNCT
crl-16006	62	4	the	the	DET
crl-16006	62	5	answers	answer	NOUN
crl-16006	62	6	provided	provide	VERB
crl-16006	62	7	did	do	AUX
crl-16006	62	8	not	not	PART
crl-16006	62	9	adfigure	adfigure	VERB
crl-16006	62	10	1	1	NUM
crl-16006	62	11	the	the	DET
crl-16006	62	12	osu	osu	NOUN
crl-16006	62	13	libraries	library	NOUN
crl-16006	62	14	ask	ask	VERB
crl-16006	62	15	-	-	PUNCT
crl-16006	62	16	a	a	DET
crl-16006	62	17	-	-	PUNCT
crl-16006	62	18	question	question	NOUN
crl-16006	62	19	web	web	NOUN
crl-16006	62	20	site	site	NOUN
crl-16006	62	21	dress	dress	VERB
crl-16006	62	22	the	the	DET
crl-16006	62	23	question	question	NOUN
crl-16006	62	24	the	the	DET
crl-16006	62	25	patron	patron	NOUN
crl-16006	62	26	asked	ask	VERB
crl-16006	62	27	.	.	PUNCT
crl-16006	63	1	thus	thus	ADV
crl-16006	63	2	,	,	PUNCT
crl-16006	63	3	during	during	ADP
crl-16006	63	4	the	the	DET
crl-16006	63	5	define	define	NOUN
crl-16006	63	6	phase	phase	NOUN
crl-16006	63	7	,	,	PUNCT
crl-16006	63	8	the	the	DET
crl-16006	63	9	project	project	NOUN
crl-16006	63	10	team	team	NOUN
crl-16006	63	11	drafted	draft	VERB
crl-16006	63	12	a	a	DET
crl-16006	63	13	project	project	NOUN
crl-16006	63	14	charter	charter	NOUN
crl-16006	63	15	,	,	PUNCT
crl-16006	63	16	indicating	indicate	VERB
crl-16006	63	17	the	the	DET
crl-16006	63	18	scope	scope	NOUN
crl-16006	63	19	,	,	PUNCT
crl-16006	63	20	mission	mission	NOUN
crl-16006	63	21	,	,	PUNCT
crl-16006	63	22	and	and	CCONJ
crl-16006	63	23	intended	intend	VERB
crl-16006	63	24	outcomes	outcome	NOUN
crl-16006	63	25	of	of	ADP
crl-16006	63	26	the	the	DET
crl-16006	63	27	project	project	NOUN
crl-16006	63	28	.	.	PUNCT
crl-16006	64	1	for	for	ADP
crl-16006	64	2	this	this	DET
crl-16006	64	3	project	project	NOUN
crl-16006	64	4	,	,	PUNCT
crl-16006	64	5	the	the	DET
crl-16006	64	6	mission	mission	NOUN
crl-16006	64	7	was	be	AUX
crl-16006	64	8	to	to	PART
crl-16006	64	9	improve	improve	VERB
crl-16006	64	10	question	question	NOUN
crl-16006	64	11	turnaround	turnaround	NOUN
crl-16006	64	12	time	time	NOUN
crl-16006	64	13	leveraging	leverage	VERB
crl-16006	64	14	lean	lean	ADJ
crl-16006	64	15	six	six	NUM
crl-16006	64	16	sigma	sigma	NOUN
crl-16006	64	17	219	219	NUM
crl-16006	64	18	along	along	ADP
crl-16006	64	19	with	with	ADP
crl-16006	64	20	the	the	DET
crl-16006	64	21	quality	quality	NOUN
crl-16006	64	22	and	and	CCONJ
crl-16006	64	23	consistency	consistency	NOUN
crl-16006	64	24	of	of	ADP
crl-16006	64	25	communications	communication	NOUN
crl-16006	64	26	between	between	ADP
crl-16006	64	27	library	library	ADJ
crl-16006	64	28	employees	employee	NOUN
crl-16006	64	29	and	and	CCONJ
crl-16006	64	30	patrons	patron	NOUN
crl-16006	64	31	.	.	PUNCT
crl-16006	65	1	a	a	DET
crl-16006	65	2	number	number	NOUN
crl-16006	65	3	of	of	ADP
crl-16006	65	4	tools	tool	NOUN
crl-16006	65	5	can	can	AUX
crl-16006	65	6	be	be	AUX
crl-16006	65	7	employed	employ	VERB
crl-16006	65	8	during	during	ADP
crl-16006	65	9	the	the	DET
crl-16006	65	10	define	define	NOUN
crl-16006	65	11	phase	phase	NOUN
crl-16006	65	12	to	to	PART
crl-16006	65	13	help	help	VERB
crl-16006	65	14	a	a	DET
crl-16006	65	15	project	project	NOUN
crl-16006	65	16	team	team	NOUN
crl-16006	65	17	reach	reach	VERB
crl-16006	65	18	agreement	agreement	NOUN
crl-16006	65	19	on	on	ADP
crl-16006	65	20	the	the	DET
crl-16006	65	21	process	process	NOUN
crl-16006	65	22	to	to	ADP
crl-16006	65	23	f	f	PROPN
crl-16006	65	24	ig	ig	PROPN
crl-16006	65	25	u	u	NOUN
crl-16006	65	26	r	r	NOUN
crl-16006	65	27	e	e	NOUN
crl-16006	65	28	2	2	NUM
crl-16006	65	29	si	si	NOUN
crl-16006	66	1	p	p	X
crl-16006	66	2	o	o	X
crl-16006	66	3	c	c	X
crl-16006	67	1	d	d	X
crl-16006	67	2	ia	ia	PROPN
crl-16006	67	3	gr	gr	PROPN
crl-16006	67	4	am	be	AUX
crl-16006	67	5	o	o	PROPN
crl-16006	68	1	f	f	NOUN
crl-16006	69	1	t	t	NOUN
crl-16006	70	1	he	he	PRON
crl-16006	70	2	o	o	INTJ
crl-16006	70	3	su	su	PROPN
crl-16006	70	4	l	l	PROPN
crl-16006	70	5	ib	ib	PROPN
crl-16006	70	6	ra	ra	PROPN
crl-16006	70	7	ri	ri	PROPN
crl-16006	70	8	es	es	VERB
crl-16006	70	9	a	a	DET
crl-16006	70	10	sk	sk	X
crl-16006	70	11	-a	-a	PROPN
crl-16006	70	12	q	q	PROPN
crl-16006	70	13	ue	ue	PROPN
crl-16006	70	14	st	st	PROPN
crl-16006	70	15	io	io	PROPN
crl-16006	70	16	n	n	PROPN
crl-16006	70	17	se	se	PROPN
crl-16006	70	18	rv	rv	PROPN
crl-16006	70	19	ic	ic	PROPN
crl-16006	70	20	e	e	PROPN
crl-16006	70	21	220	220	NUM
crl-16006	70	22	college	college	PROPN
crl-16006	70	23	&	&	CCONJ
crl-16006	70	24	research	research	PROPN
crl-16006	70	25	libraries	library	NOUN
crl-16006	70	26	may	may	AUX
crl-16006	70	27	2009	2009	NUM
crl-16006	70	28	be	be	AUX
crl-16006	70	29	improved	improve	VERB
crl-16006	70	30	,	,	PUNCT
crl-16006	70	31	who	who	PRON
crl-16006	70	32	their	their	PRON
crl-16006	70	33	customers	customer	NOUN
crl-16006	70	34	are	be	AUX
crl-16006	70	35	along	along	ADP
crl-16006	70	36	with	with	ADP
crl-16006	70	37	their	their	PRON
crl-16006	70	38	customer	customer	NOUN
crl-16006	70	39	’s	’s	PART
crl-16006	70	40	expectations	expectation	NOUN
crl-16006	70	41	for	for	ADP
crl-16006	70	42	products	product	NOUN
crl-16006	70	43	and	and	CCONJ
crl-16006	70	44	services	service	NOUN
crl-16006	70	45	,	,	PUNCT
crl-16006	70	46	and	and	CCONJ
crl-16006	70	47	the	the	DET
crl-16006	70	48	scope	scope	NOUN
crl-16006	70	49	of	of	ADP
crl-16006	70	50	the	the	DET
crl-16006	70	51	process	process	NOUN
crl-16006	70	52	involved	involve	VERB
crl-16006	70	53	.	.	PUNCT
crl-16006	71	1	for	for	ADP
crl-16006	71	2	this	this	DET
crl-16006	71	3	project	project	NOUN
crl-16006	71	4	,	,	PUNCT
crl-16006	71	5	the	the	DET
crl-16006	71	6	team	team	NOUN
crl-16006	71	7	chose	choose	VERB
crl-16006	71	8	to	to	PART
crl-16006	71	9	construct	construct	VERB
crl-16006	71	10	a	a	DET
crl-16006	71	11	suppliers	supplier	NOUN
crl-16006	71	12	,	,	PUNCT
crl-16006	71	13	inputs	input	NOUN
crl-16006	71	14	,	,	PUNCT
crl-16006	71	15	process	process	NOUN
crl-16006	71	16	,	,	PUNCT
crl-16006	71	17	outputs	output	NOUN
crl-16006	71	18	,	,	PUNCT
crl-16006	71	19	and	and	CCONJ
crl-16006	71	20	customers	customer	NOUN
crl-16006	71	21	(	(	PUNCT
crl-16006	71	22	sipoc	sipoc	NOUN
crl-16006	71	23	)	)	PUNCT
crl-16006	71	24	process	process	NOUN
crl-16006	71	25	diagram	diagram	NOUN
crl-16006	71	26	(	(	PUNCT
crl-16006	71	27	figure	figure	NOUN
crl-16006	71	28	2	2	NUM
crl-16006	71	29	)	)	PUNCT
crl-16006	71	30	.	.	PUNCT
crl-16006	72	1	the	the	DET
crl-16006	72	2	sipoc	sipoc	PROPN
crl-16006	72	3	diagram	diagram	NOUN
crl-16006	72	4	of	of	ADP
crl-16006	72	5	the	the	DET
crl-16006	72	6	osu	osu	NOUN
crl-16006	72	7	libraries	library	NOUN
crl-16006	72	8	’	'	PUNCT
crl-16006	72	9	e	e	NOUN
crl-16006	72	10	-	-	NOUN
crl-16006	72	11	mail	mail	NOUN
crl-16006	72	12	reference	reference	NOUN
crl-16006	72	13	service	service	NOUN
crl-16006	72	14	illustrates	illustrate	VERB
crl-16006	72	15	that	that	SCONJ
crl-16006	72	16	patron	patron	NOUN
crl-16006	72	17	questions	question	NOUN
crl-16006	72	18	submitted	submit	VERB
crl-16006	72	19	via	via	ADP
crl-16006	72	20	the	the	DET
crl-16006	72	21	e	e	NOUN
crl-16006	72	22	-	-	NOUN
crl-16006	72	23	mail	mail	NOUN
crl-16006	72	24	question	question	NOUN
crl-16006	72	25	form	form	NOUN
crl-16006	72	26	on	on	ADP
crl-16006	72	27	the	the	DET
crl-16006	72	28	libraries	library	NOUN
crl-16006	72	29	’	'	PUNCT
crl-16006	72	30	ask	ask	VERB
crl-16006	72	31	-	-	PUNCT
crl-16006	72	32	a	a	DET
crl-16006	72	33	-	-	PUNCT
crl-16006	72	34	question	question	NOUN
crl-16006	72	35	web	web	NOUN
crl-16006	72	36	site	site	NOUN
crl-16006	72	37	are	be	AUX
crl-16006	72	38	immediately	immediately	ADV
crl-16006	72	39	transferred	transfer	VERB
crl-16006	72	40	into	into	ADP
crl-16006	72	41	the	the	DET
crl-16006	72	42	questionpoint	questionpoint	NOUN
crl-16006	72	43	system	system	NOUN
crl-16006	72	44	.	.	PUNCT
crl-16006	73	1	a	a	DET
crl-16006	73	2	paraprofessional	paraprofessional	ADJ
crl-16006	73	3	staff	staff	NOUN
crl-16006	73	4	member	member	NOUN
crl-16006	73	5	reads	read	VERB
crl-16006	73	6	these	these	DET
crl-16006	73	7	questions	question	NOUN
crl-16006	73	8	during	during	ADP
crl-16006	73	9	regular	regular	ADJ
crl-16006	73	10	working	working	ADJ
crl-16006	73	11	hours	hour	NOUN
crl-16006	73	12	,	,	PUNCT
crl-16006	73	13	8:00	8:00	NUM
crl-16006	73	14	a.m.–5:00	a.m.–5:00	NUM
crl-16006	73	15	p.m.	p.m.	NOUN
crl-16006	73	16	monday	monday	PROPN
crl-16006	73	17	through	through	ADP
crl-16006	73	18	friday	friday	PROPN
crl-16006	73	19	.	.	PUNCT
crl-16006	74	1	the	the	DET
crl-16006	74	2	paraprofessional	paraprofessional	NOUN
crl-16006	74	3	then	then	ADV
crl-16006	74	4	decides	decide	VERB
crl-16006	74	5	whether	whether	SCONJ
crl-16006	74	6	the	the	DET
crl-16006	74	7	question	question	NOUN
crl-16006	74	8	is	be	AUX
crl-16006	74	9	a	a	DET
crl-16006	74	10	directional	directional	ADJ
crl-16006	74	11	or	or	CCONJ
crl-16006	74	12	reference	reference	NOUN
crl-16006	74	13	question	question	NOUN
crl-16006	74	14	,	,	PUNCT
crl-16006	74	15	using	use	VERB
crl-16006	74	16	the	the	DET
crl-16006	74	17	definitions	definition	NOUN
crl-16006	74	18	provided	provide	VERB
crl-16006	74	19	by	by	ADP
crl-16006	74	20	the	the	DET
crl-16006	74	21	association	association	NOUN
crl-16006	74	22	of	of	ADP
crl-16006	74	23	research	research	NOUN
crl-16006	74	24	libraries	library	NOUN
crl-16006	74	25	for	for	ADP
crl-16006	74	26	its	its	PRON
crl-16006	74	27	annual	annual	ADJ
crl-16006	74	28	survey	survey	NOUN
crl-16006	74	29	of	of	ADP
crl-16006	74	30	member	member	NOUN
crl-16006	74	31	libraries.10	libraries.10	PROPN
crl-16006	74	32	if	if	SCONJ
crl-16006	74	33	the	the	DET
crl-16006	74	34	paraprofessional	paraprofessional	ADJ
crl-16006	74	35	determines	determine	VERB
crl-16006	74	36	a	a	DET
crl-16006	74	37	question	question	NOUN
crl-16006	74	38	is	be	AUX
crl-16006	74	39	directional	directional	ADJ
crl-16006	74	40	,	,	PUNCT
crl-16006	74	41	he	he	PRON
crl-16006	74	42	or	or	CCONJ
crl-16006	74	43	she	she	PRON
crl-16006	74	44	should	should	AUX
crl-16006	74	45	answer	answer	VERB
crl-16006	74	46	the	the	DET
crl-16006	74	47	question	question	NOUN
crl-16006	74	48	immediately	immediately	ADV
crl-16006	74	49	.	.	PUNCT
crl-16006	75	1	for	for	ADP
crl-16006	75	2	reference	reference	NOUN
crl-16006	75	3	questions	question	NOUN
crl-16006	75	4	,	,	PUNCT
crl-16006	75	5	if	if	SCONJ
crl-16006	75	6	an	an	DET
crl-16006	75	7	answer	answer	NOUN
crl-16006	75	8	can	can	AUX
crl-16006	75	9	appropriately	appropriately	ADV
crl-16006	75	10	be	be	AUX
crl-16006	75	11	provided	provide	VERB
crl-16006	75	12	with	with	ADP
crl-16006	75	13	a	a	DET
crl-16006	75	14	basic	basic	ADJ
crl-16006	75	15	search	search	NOUN
crl-16006	75	16	by	by	ADP
crl-16006	75	17	title	title	NOUN
crl-16006	75	18	,	,	PUNCT
crl-16006	75	19	author	author	NOUN
crl-16006	75	20	,	,	PUNCT
crl-16006	75	21	or	or	CCONJ
crl-16006	75	22	keyword	keyword	NOUN
crl-16006	75	23	in	in	ADP
crl-16006	75	24	the	the	DET
crl-16006	75	25	library	library	ADJ
crl-16006	75	26	catalog	catalog	NOUN
crl-16006	75	27	or	or	CCONJ
crl-16006	75	28	a	a	DET
crl-16006	75	29	general	general	ADJ
crl-16006	75	30	library	library	NOUN
crl-16006	75	31	database	database	NOUN
crl-16006	75	32	,	,	PUNCT
crl-16006	75	33	the	the	DET
crl-16006	75	34	question	question	NOUN
crl-16006	75	35	is	be	AUX
crl-16006	75	36	considered	consider	VERB
crl-16006	75	37	to	to	PART
crl-16006	75	38	be	be	AUX
crl-16006	75	39	a	a	DET
crl-16006	75	40	basic	basic	ADJ
crl-16006	75	41	reference	reference	NOUN
crl-16006	75	42	question	question	NOUN
crl-16006	75	43	and	and	CCONJ
crl-16006	75	44	can	can	AUX
crl-16006	75	45	be	be	AUX
crl-16006	75	46	answered	answer	VERB
crl-16006	75	47	immediately	immediately	ADV
crl-16006	75	48	by	by	ADP
crl-16006	75	49	the	the	DET
crl-16006	75	50	paraprofessional	paraprofessional	NOUN
crl-16006	75	51	.	.	PUNCT
crl-16006	76	1	questions	question	NOUN
crl-16006	76	2	that	that	PRON
crl-16006	76	3	require	require	VERB
crl-16006	76	4	specific	specific	ADJ
crl-16006	76	5	knowledge	knowledge	NOUN
crl-16006	76	6	of	of	ADP
crl-16006	76	7	a	a	DET
crl-16006	76	8	subject	subject	ADJ
crl-16006	76	9	area	area	NOUN
crl-16006	76	10	,	,	PUNCT
crl-16006	76	11	interpretation	interpretation	NOUN
crl-16006	76	12	,	,	PUNCT
crl-16006	76	13	or	or	CCONJ
crl-16006	76	14	a	a	DET
crl-16006	76	15	broad	broad	ADJ
crl-16006	76	16	range	range	NOUN
crl-16006	76	17	of	of	ADP
crl-16006	76	18	resources	resource	NOUN
crl-16006	76	19	to	to	PART
crl-16006	76	20	answer	answer	VERB
crl-16006	76	21	are	be	AUX
crl-16006	76	22	considered	consider	VERB
crl-16006	76	23	specialized	specialized	ADJ
crl-16006	76	24	and	and	CCONJ
crl-16006	76	25	are	be	AUX
crl-16006	76	26	assigned	assign	VERB
crl-16006	76	27	by	by	ADP
crl-16006	76	28	the	the	DET
crl-16006	76	29	paraprofessional	paraprofessional	NOUN
crl-16006	76	30	to	to	ADP
crl-16006	76	31	an	an	DET
crl-16006	76	32	appropriate	appropriate	ADJ
crl-16006	76	33	librarian	librarian	ADJ
crl-16006	76	34	subject	subject	NOUN
crl-16006	76	35	specialist	specialist	NOUN
crl-16006	76	36	.	.	PUNCT
crl-16006	77	1	note	note	VERB
crl-16006	77	2	that	that	SCONJ
crl-16006	77	3	students	student	NOUN
crl-16006	77	4	,	,	PUNCT
crl-16006	77	5	faculty	faculty	NOUN
crl-16006	77	6	,	,	PUNCT
crl-16006	77	7	and	and	CCONJ
crl-16006	77	8	staff	staff	NOUN
crl-16006	77	9	both	both	PRON
crl-16006	77	10	provide	provide	VERB
crl-16006	77	11	input	input	NOUN
crl-16006	77	12	to	to	ADP
crl-16006	77	13	the	the	DET
crl-16006	77	14	process	process	NOUN
crl-16006	77	15	through	through	ADP
crl-16006	77	16	the	the	DET
crl-16006	77	17	questions	question	NOUN
crl-16006	77	18	they	they	PRON
crl-16006	77	19	submit	submit	VERB
crl-16006	77	20	and	and	CCONJ
crl-16006	77	21	receive	receive	VERB
crl-16006	77	22	the	the	DET
crl-16006	77	23	output	output	NOUN
crl-16006	77	24	of	of	ADP
crl-16006	77	25	the	the	DET
crl-16006	77	26	process	process	NOUN
crl-16006	77	27	in	in	ADP
crl-16006	77	28	the	the	DET
crl-16006	77	29	answers	answer	NOUN
crl-16006	77	30	or	or	CCONJ
crl-16006	77	31	referrals	referral	NOUN
crl-16006	77	32	provided	provide	VERB
crl-16006	77	33	for	for	ADP
crl-16006	77	34	their	their	PRON
crl-16006	77	35	questions	question	NOUN
crl-16006	77	36	.	.	PUNCT
crl-16006	78	1	measure	measure	NOUN
crl-16006	78	2	while	while	SCONJ
crl-16006	78	3	the	the	DET
crl-16006	78	4	nature	nature	NOUN
crl-16006	78	5	of	of	ADP
crl-16006	78	6	library	library	ADJ
crl-16006	78	7	reference	reference	NOUN
crl-16006	78	8	work	work	NOUN
crl-16006	78	9	requires	require	VERB
crl-16006	78	10	a	a	DET
crl-16006	78	11	high	high	ADJ
crl-16006	78	12	degree	degree	NOUN
crl-16006	78	13	of	of	ADP
crl-16006	78	14	interaction	interaction	NOUN
crl-16006	78	15	to	to	PART
crl-16006	78	16	understand	understand	VERB
crl-16006	78	17	and	and	CCONJ
crl-16006	78	18	provide	provide	VERB
crl-16006	78	19	a	a	DET
crl-16006	78	20	customized	customized	ADJ
crl-16006	78	21	response	response	NOUN
crl-16006	78	22	to	to	ADP
crl-16006	78	23	a	a	DET
crl-16006	78	24	patron	patron	NOUN
crl-16006	78	25	’s	’s	PART
crl-16006	78	26	information	information	NOUN
crl-16006	78	27	need	need	NOUN
crl-16006	78	28	,	,	PUNCT
crl-16006	78	29	the	the	DET
crl-16006	78	30	rusa	rusa	NOUN
crl-16006	78	31	guidelines	guideline	NOUN
crl-16006	78	32	for	for	ADP
crl-16006	78	33	the	the	DET
crl-16006	78	34	behavioral	behavioral	ADJ
crl-16006	78	35	performance	performance	NOUN
crl-16006	78	36	of	of	ADP
crl-16006	78	37	reference	reference	NOUN
crl-16006	78	38	and	and	CCONJ
crl-16006	78	39	information	information	NOUN
crl-16006	78	40	services	service	NOUN
crl-16006	78	41	providers	provider	NOUN
crl-16006	78	42	(	(	PUNCT
crl-16006	78	43	rusa	rusa	NOUN
crl-16006	78	44	guidelines	guideline	NOUN
crl-16006	78	45	)	)	PUNCT
crl-16006	78	46	can	can	AUX
crl-16006	78	47	serve	serve	VERB
crl-16006	78	48	as	as	ADP
crl-16006	78	49	operational	operational	ADJ
crl-16006	78	50	definitions	definition	NOUN
crl-16006	78	51	when	when	SCONJ
crl-16006	78	52	measuring	measure	VERB
crl-16006	78	53	quality	quality	NOUN
crl-16006	78	54	in	in	ADP
crl-16006	78	55	a	a	DET
crl-16006	78	56	face	face	NOUN
crl-16006	78	57	-	-	PUNCT
crl-16006	78	58	to	to	ADP
crl-16006	78	59	-	-	PUNCT
crl-16006	78	60	face	face	NOUN
crl-16006	78	61	or	or	CCONJ
crl-16006	78	62	virtual	virtual	ADJ
crl-16006	78	63	reference	reference	NOUN
crl-16006	78	64	transaction.11	transaction.11	VERB
crl-16006	78	65	the	the	DET
crl-16006	78	66	rusa	rusa	PROPN
crl-16006	78	67	guidelines	guideline	NOUN
crl-16006	78	68	specify	specify	VERB
crl-16006	78	69	what	what	PRON
crl-16006	78	70	behaviors	behavior	NOUN
crl-16006	78	71	are	be	AUX
crl-16006	78	72	expected	expect	VERB
crl-16006	78	73	of	of	ADP
crl-16006	78	74	a	a	DET
crl-16006	78	75	reference	reference	NOUN
crl-16006	78	76	librarian	librarian	NOUN
crl-16006	78	77	or	or	CCONJ
crl-16006	78	78	paraprofessional	paraprofessional	ADJ
crl-16006	78	79	staff	staff	NOUN
crl-16006	78	80	member	member	NOUN
crl-16006	78	81	during	during	ADP
crl-16006	78	82	the	the	DET
crl-16006	78	83	reference	reference	NOUN
crl-16006	78	84	transaction	transaction	NOUN
crl-16006	78	85	,	,	PUNCT
crl-16006	78	86	recognizing	recognize	VERB
crl-16006	78	87	that	that	SCONJ
crl-16006	78	88	“	"	PUNCT
crl-16006	78	89	in	in	ADP
crl-16006	78	90	all	all	DET
crl-16006	78	91	forms	form	NOUN
crl-16006	78	92	of	of	ADP
crl-16006	78	93	reference	reference	NOUN
crl-16006	78	94	services	service	NOUN
crl-16006	78	95	,	,	PUNCT
crl-16006	78	96	the	the	DET
crl-16006	78	97	success	success	NOUN
crl-16006	78	98	of	of	ADP
crl-16006	78	99	the	the	DET
crl-16006	78	100	transaction	transaction	NOUN
crl-16006	78	101	is	be	AUX
crl-16006	78	102	measured	measure	VERB
crl-16006	78	103	not	not	PART
crl-16006	78	104	only	only	ADV
crl-16006	78	105	by	by	ADP
crl-16006	78	106	the	the	DET
crl-16006	78	107	information	information	NOUN
crl-16006	78	108	conveyed	convey	VERB
crl-16006	78	109	,	,	PUNCT
crl-16006	78	110	but	but	CCONJ
crl-16006	78	111	the	the	DET
crl-16006	78	112	positive	positive	ADJ
crl-16006	78	113	or	or	CCONJ
crl-16006	78	114	negative	negative	ADJ
crl-16006	78	115	impact	impact	NOUN
crl-16006	78	116	of	of	ADP
crl-16006	78	117	the	the	DET
crl-16006	78	118	patron/	patron/	NUM
crl-16006	78	119	staff	staff	NOUN
crl-16006	78	120	interaction	interaction	NOUN
crl-16006	78	121	.	.	PUNCT
crl-16006	78	122	”	"	PUNCT
crl-16006	79	1	for	for	ADP
crl-16006	79	2	the	the	DET
crl-16006	79	3	purpose	purpose	NOUN
crl-16006	79	4	of	of	ADP
crl-16006	79	5	this	this	DET
crl-16006	79	6	study	study	NOUN
crl-16006	79	7	,	,	PUNCT
crl-16006	79	8	librarian	librarian	ADJ
crl-16006	79	9	and	and	CCONJ
crl-16006	79	10	paraprofessional	paraprofessional	ADJ
crl-16006	79	11	answers	answer	NOUN
crl-16006	79	12	to	to	ADP
crl-16006	79	13	patron	patron	NOUN
crl-16006	79	14	questions	question	NOUN
crl-16006	79	15	were	be	AUX
crl-16006	79	16	evaluated	evaluate	VERB
crl-16006	79	17	for	for	ADP
crl-16006	79	18	conformance	conformance	NOUN
crl-16006	79	19	with	with	ADP
crl-16006	79	20	the	the	DET
crl-16006	79	21	rusa	rusa	NOUN
crl-16006	79	22	approachability	approachability	NOUN
crl-16006	79	23	,	,	PUNCT
crl-16006	79	24	listening	listening	NOUN
crl-16006	79	25	/	/	SYM
crl-16006	79	26	inquiring	inquiring	NOUN
crl-16006	79	27	,	,	PUNCT
crl-16006	79	28	and	and	CCONJ
crl-16006	79	29	follow	follow	VERB
crl-16006	79	30	-	-	PUNCT
crl-16006	79	31	up	up	ADP
crl-16006	79	32	guidelines	guideline	NOUN
crl-16006	79	33	,	,	PUNCT
crl-16006	79	34	which	which	PRON
crl-16006	79	35	compel	compel	VERB
crl-16006	79	36	librarians	librarian	NOUN
crl-16006	79	37	to	to	PART
crl-16006	79	38	use	use	VERB
crl-16006	79	39	welcoming	welcome	VERB
crl-16006	79	40	language	language	NOUN
crl-16006	79	41	and	and	CCONJ
crl-16006	79	42	ask	ask	VERB
crl-16006	79	43	questions	question	NOUN
crl-16006	79	44	to	to	PART
crl-16006	79	45	understand	understand	VERB
crl-16006	79	46	the	the	DET
crl-16006	79	47	content	content	NOUN
crl-16006	79	48	and	and	CCONJ
crl-16006	79	49	scope	scope	NOUN
crl-16006	79	50	of	of	ADP
crl-16006	79	51	a	a	DET
crl-16006	79	52	patron	patron	NOUN
crl-16006	79	53	’s	’s	PART
crl-16006	79	54	information	information	NOUN
crl-16006	79	55	need	need	NOUN
crl-16006	79	56	during	during	ADP
crl-16006	79	57	the	the	DET
crl-16006	79	58	reference	reference	NOUN
crl-16006	79	59	transaction	transaction	NOUN
crl-16006	79	60	so	so	SCONJ
crl-16006	79	61	that	that	SCONJ
crl-16006	79	62	an	an	DET
crl-16006	79	63	effective	effective	ADJ
crl-16006	79	64	search	search	NOUN
crl-16006	79	65	strategy	strategy	NOUN
crl-16006	79	66	can	can	AUX
crl-16006	79	67	be	be	AUX
crl-16006	79	68	constructed	construct	VERB
crl-16006	79	69	and	and	CCONJ
crl-16006	79	70	refined	refine	VERB
crl-16006	79	71	.	.	PUNCT
crl-16006	80	1	for	for	ADP
crl-16006	80	2	e	e	NOUN
crl-16006	80	3	-	-	NOUN
crl-16006	80	4	mail	mail	NOUN
crl-16006	80	5	questions	question	NOUN
crl-16006	80	6	,	,	PUNCT
crl-16006	80	7	this	this	PRON
crl-16006	80	8	means	mean	VERB
crl-16006	80	9	a	a	DET
crl-16006	80	10	librarian	librarian	NOUN
crl-16006	80	11	may	may	AUX
crl-16006	80	12	need	need	VERB
crl-16006	80	13	to	to	PART
crl-16006	80	14	send	send	VERB
crl-16006	80	15	the	the	DET
crl-16006	80	16	patron	patron	NOUN
crl-16006	80	17	a	a	DET
crl-16006	80	18	follow	follow	VERB
crl-16006	80	19	-	-	PUNCT
crl-16006	80	20	up	up	ADP
crl-16006	80	21	e	e	NOUN
crl-16006	80	22	-	-	NOUN
crl-16006	80	23	mail	mail	NOUN
crl-16006	80	24	to	to	PART
crl-16006	80	25	ask	ask	VERB
crl-16006	80	26	for	for	ADP
crl-16006	80	27	additional	additional	ADJ
crl-16006	80	28	information	information	NOUN
crl-16006	80	29	or	or	CCONJ
crl-16006	80	30	paraphrase	paraphrase	VERB
crl-16006	80	31	the	the	DET
crl-16006	80	32	question	question	NOUN
crl-16006	80	33	asked	ask	VERB
crl-16006	80	34	to	to	PART
crl-16006	80	35	be	be	AUX
crl-16006	80	36	sure	sure	ADJ
crl-16006	80	37	it	it	PRON
crl-16006	80	38	was	be	AUX
crl-16006	80	39	understood	understand	VERB
crl-16006	80	40	.	.	PUNCT
crl-16006	81	1	in	in	ADP
crl-16006	81	2	some	some	DET
crl-16006	81	3	instances	instance	NOUN
crl-16006	81	4	,	,	PUNCT
crl-16006	81	5	however	however	ADV
crl-16006	81	6	,	,	PUNCT
crl-16006	81	7	if	if	SCONJ
crl-16006	81	8	the	the	DET
crl-16006	81	9	librarian	librarian	NOUN
crl-16006	81	10	can	can	AUX
crl-16006	81	11	interpret	interpret	VERB
crl-16006	81	12	the	the	DET
crl-16006	81	13	patron	patron	NOUN
crl-16006	81	14	’s	’s	PART
crl-16006	81	15	question	question	NOUN
crl-16006	81	16	in	in	ADP
crl-16006	81	17	one	one	NUM
crl-16006	81	18	or	or	CCONJ
crl-16006	81	19	two	two	NUM
crl-16006	81	20	ways	way	NOUN
crl-16006	81	21	,	,	PUNCT
crl-16006	81	22	it	it	PRON
crl-16006	81	23	may	may	AUX
crl-16006	81	24	be	be	AUX
crl-16006	81	25	more	more	ADV
crl-16006	81	26	timely	timely	ADJ
crl-16006	81	27	and	and	CCONJ
crl-16006	81	28	effective	effective	ADJ
crl-16006	81	29	to	to	PART
crl-16006	81	30	send	send	VERB
crl-16006	81	31	an	an	DET
crl-16006	81	32	e	e	NOUN
crl-16006	81	33	-	-	NOUN
crl-16006	81	34	mail	mail	ADJ
crl-16006	81	35	reply	reply	NOUN
crl-16006	81	36	with	with	ADP
crl-16006	81	37	answers	answer	NOUN
crl-16006	81	38	for	for	ADP
crl-16006	81	39	both	both	DET
crl-16006	81	40	interpretations	interpretation	NOUN
crl-16006	81	41	.	.	PUNCT
crl-16006	82	1	follow	follow	VERB
crl-16006	82	2	-	-	PUNCT
crl-16006	82	3	up	up	ADP
crl-16006	82	4	behaviors	behavior	NOUN
crl-16006	82	5	include	include	VERB
crl-16006	82	6	asking	ask	VERB
crl-16006	82	7	patrons	patron	NOUN
crl-16006	82	8	whether	whether	SCONJ
crl-16006	82	9	they	they	PRON
crl-16006	82	10	were	be	AUX
crl-16006	82	11	satisfied	satisfied	ADJ
crl-16006	82	12	with	with	ADP
crl-16006	82	13	the	the	DET
crl-16006	82	14	answer	answer	NOUN
crl-16006	82	15	,	,	PUNCT
crl-16006	82	16	encouraging	encourage	VERB
crl-16006	82	17	them	they	PRON
crl-16006	82	18	to	to	PART
crl-16006	82	19	ask	ask	VERB
crl-16006	82	20	again	again	ADV
crl-16006	82	21	if	if	SCONJ
crl-16006	82	22	the	the	DET
crl-16006	82	23	information	information	NOUN
crl-16006	82	24	provided	provide	VERB
crl-16006	82	25	was	be	AUX
crl-16006	82	26	n’t	not	PART
crl-16006	82	27	exactly	exactly	ADV
crl-16006	82	28	what	what	PRON
crl-16006	82	29	he	he	PRON
crl-16006	82	30	or	or	CCONJ
crl-16006	82	31	she	she	PRON
crl-16006	82	32	was	be	AUX
crl-16006	82	33	looking	look	VERB
crl-16006	82	34	for	for	ADP
crl-16006	82	35	,	,	PUNCT
crl-16006	82	36	or	or	CCONJ
crl-16006	82	37	referring	refer	VERB
crl-16006	82	38	patrons	patron	NOUN
crl-16006	82	39	to	to	ADP
crl-16006	82	40	another	another	DET
crl-16006	82	41	library	library	NOUN
crl-16006	82	42	or	or	CCONJ
crl-16006	82	43	institution	institution	NOUN
crl-16006	82	44	when	when	SCONJ
crl-16006	82	45	a	a	DET
crl-16006	82	46	query	query	NOUN
crl-16006	82	47	can	can	AUX
crl-16006	82	48	not	not	PART
crl-16006	82	49	be	be	AUX
crl-16006	82	50	satisfactorily	satisfactorily	ADV
crl-16006	82	51	answered	answer	VERB
crl-16006	82	52	using	use	VERB
crl-16006	82	53	the	the	DET
crl-16006	82	54	library	library	NOUN
crl-16006	82	55	’s	’s	PART
crl-16006	82	56	resources	resource	NOUN
crl-16006	82	57	.	.	PUNCT
crl-16006	83	1	to	to	PART
crl-16006	83	2	determine	determine	VERB
crl-16006	83	3	a	a	DET
crl-16006	83	4	baseline	baseline	NOUN
crl-16006	83	5	capability	capability	NOUN
crl-16006	83	6	level	level	NOUN
crl-16006	83	7	for	for	ADP
crl-16006	83	8	the	the	DET
crl-16006	83	9	process	process	NOUN
crl-16006	83	10	,	,	PUNCT
crl-16006	83	11	all	all	DET
crl-16006	83	12	586	586	NUM
crl-16006	83	13	e	e	ADJ
crl-16006	83	14	-	-	NOUN
crl-16006	83	15	mail	mail	NOUN
crl-16006	83	16	questions	question	NOUN
crl-16006	83	17	received	receive	VERB
crl-16006	83	18	and	and	CCONJ
crl-16006	83	19	answered	answer	VERB
crl-16006	83	20	by	by	ADP
crl-16006	83	21	library	library	NOUN
crl-16006	83	22	employees	employee	NOUN
crl-16006	83	23	using	use	VERB
crl-16006	83	24	the	the	DET
crl-16006	83	25	questionpoint	questionpoint	ADJ
crl-16006	83	26	service	service	NOUN
crl-16006	83	27	from	from	ADP
crl-16006	83	28	january	january	PROPN
crl-16006	83	29	1	1	NUM
crl-16006	83	30	,	,	PUNCT
crl-16006	83	31	2008	2008	NUM
crl-16006	83	32	,	,	PUNCT
crl-16006	83	33	to	to	ADP
crl-16006	83	34	march	march	PROPN
crl-16006	83	35	17	17	NUM
crl-16006	83	36	,	,	PUNCT
crl-16006	83	37	2008	2008	NUM
crl-16006	83	38	,	,	PUNCT
crl-16006	83	39	were	be	AUX
crl-16006	83	40	printed	print	VERB
crl-16006	83	41	and	and	CCONJ
crl-16006	83	42	prepared	prepare	VERB
crl-16006	83	43	for	for	ADP
crl-16006	83	44	analysis	analysis	NOUN
crl-16006	83	45	.	.	PUNCT
crl-16006	84	1	answers	answer	NOUN
crl-16006	84	2	that	that	PRON
crl-16006	84	3	did	do	AUX
crl-16006	84	4	not	not	PART
crl-16006	84	5	conform	conform	VERB
crl-16006	84	6	to	to	ADP
crl-16006	84	7	the	the	DET
crl-16006	84	8	rusa	rusa	NOUN
crl-16006	84	9	guidelines	guideline	NOUN
crl-16006	84	10	for	for	ADP
crl-16006	84	11	approachability	approachability	NOUN
crl-16006	84	12	,	,	PUNCT
crl-16006	84	13	listening	listening	NOUN
crl-16006	84	14	/	/	SYM
crl-16006	84	15	inquiring	inquiring	NOUN
crl-16006	84	16	,	,	PUNCT
crl-16006	84	17	and	and	CCONJ
crl-16006	84	18	follow	follow	VERB
crl-16006	84	19	-	-	PUNCT
crl-16006	84	20	up	up	ADP
crl-16006	84	21	behaviors	behavior	NOUN
crl-16006	84	22	were	be	AUX
crl-16006	84	23	marked	mark	VERB
crl-16006	84	24	as	as	ADP
crl-16006	84	25	defective	defective	ADJ
crl-16006	84	26	in	in	ADP
crl-16006	84	27	an	an	DET
crl-16006	84	28	http	http	ADJ
crl-16006	84	29	:	:	PUNCT
crl-16006	84	30	transaction.11	transaction.11	ADJ
crl-16006	84	31	http	http	ADJ
crl-16006	84	32	:	:	PUNCT
crl-16006	84	33	libraries.10	libraries.10	ADJ
crl-16006	84	34	27	27	NUM
crl-16006	84	35	exhibit	exhibit	NOUN
crl-16006	84	36	c	c	NOUN
crl-16006	84	37	:	:	PUNCT
crl-16006	84	38	pareto	pareto	VERB
crl-16006	84	39	chart	chart	NOUN
crl-16006	84	40	ranking	ranking	ADJ
crl-16006	84	41	occurrences	occurrence	NOUN
crl-16006	84	42	of	of	ADP
crl-16006	84	43	defects	defect	NOUN
crl-16006	84	44	by	by	ADP
crl-16006	84	45	category	category	NOUN
crl-16006	84	46	leveraging	leverage	VERB
crl-16006	84	47	lean	lean	ADJ
crl-16006	84	48	six	six	NUM
crl-16006	84	49	sigma	sigma	NOUN
crl-16006	84	50	221	221	NUM
crl-16006	84	51	excel	excel	NOUN
crl-16006	84	52	spreadsheet	spreadsheet	NOUN
crl-16006	84	53	.	.	PUNCT
crl-16006	85	1	incorrect	incorrect	ADJ
crl-16006	85	2	or	or	CCONJ
crl-16006	85	3	incomplete	incomplete	ADJ
crl-16006	85	4	answers	answer	NOUN
crl-16006	85	5	were	be	AUX
crl-16006	85	6	also	also	ADV
crl-16006	85	7	marked	mark	VERB
crl-16006	85	8	as	as	ADP
crl-16006	85	9	defective	defective	ADJ
crl-16006	85	10	,	,	PUNCT
crl-16006	85	11	in	in	ADP
crl-16006	85	12	addition	addition	NOUN
crl-16006	85	13	to	to	ADP
crl-16006	85	14	instances	instance	NOUN
crl-16006	85	15	where	where	SCONJ
crl-16006	85	16	a	a	DET
crl-16006	85	17	patron	patron	NOUN
crl-16006	85	18	was	be	AUX
crl-16006	85	19	inappropriately	inappropriately	ADV
crl-16006	85	20	denied	deny	VERB
crl-16006	85	21	service	service	NOUN
crl-16006	85	22	or	or	CCONJ
crl-16006	85	23	when	when	SCONJ
crl-16006	85	24	the	the	DET
crl-16006	85	25	patron	patron	NOUN
crl-16006	85	26	’s	’s	PART
crl-16006	85	27	question	question	NOUN
crl-16006	85	28	was	be	AUX
crl-16006	85	29	referred	refer	VERB
crl-16006	85	30	to	to	ADP
crl-16006	85	31	the	the	DET
crl-16006	85	32	wrong	wrong	ADJ
crl-16006	85	33	department	department	NOUN
crl-16006	85	34	or	or	CCONJ
crl-16006	85	35	librarian	librarian	NOUN
crl-16006	85	36	to	to	PART
crl-16006	85	37	answer	answer	VERB
crl-16006	85	38	.	.	PUNCT
crl-16006	86	1	additional	additional	ADJ
crl-16006	86	2	data	datum	NOUN
crl-16006	86	3	were	be	AUX
crl-16006	86	4	recorded	record	VERB
crl-16006	86	5	to	to	PART
crl-16006	86	6	determine	determine	VERB
crl-16006	86	7	the	the	DET
crl-16006	86	8	turnaround	turnaround	NOUN
crl-16006	86	9	time	time	NOUN
crl-16006	86	10	to	to	PART
crl-16006	86	11	provide	provide	VERB
crl-16006	86	12	answers	answer	NOUN
crl-16006	86	13	to	to	ADP
crl-16006	86	14	patron	patron	NOUN
crl-16006	86	15	queries	query	NOUN
crl-16006	86	16	,	,	PUNCT
crl-16006	86	17	the	the	DET
crl-16006	86	18	librarian	librarian	NOUN
crl-16006	86	19	or	or	CCONJ
crl-16006	86	20	group	group	NOUN
crl-16006	86	21	of	of	ADP
crl-16006	86	22	librarians	librarian	NOUN
crl-16006	86	23	assigned	assign	VERB
crl-16006	86	24	to	to	PART
crl-16006	86	25	answer	answer	VERB
crl-16006	86	26	the	the	DET
crl-16006	86	27	question	question	NOUN
crl-16006	86	28	,	,	PUNCT
crl-16006	86	29	and	and	CCONJ
crl-16006	86	30	whether	whether	SCONJ
crl-16006	86	31	the	the	DET
crl-16006	86	32	question	question	NOUN
crl-16006	86	33	was	be	AUX
crl-16006	86	34	a	a	DET
crl-16006	86	35	directional	directional	ADJ
crl-16006	86	36	,	,	PUNCT
crl-16006	86	37	basic	basic	ADJ
crl-16006	86	38	,	,	PUNCT
crl-16006	86	39	or	or	CCONJ
crl-16006	86	40	specialist	specialist	ADJ
crl-16006	86	41	reference	reference	NOUN
crl-16006	86	42	question	question	NOUN
crl-16006	86	43	.	.	PUNCT
crl-16006	87	1	these	these	DET
crl-16006	87	2	data	datum	NOUN
crl-16006	87	3	were	be	AUX
crl-16006	87	4	determined	determine	VERB
crl-16006	87	5	to	to	PART
crl-16006	87	6	be	be	AUX
crl-16006	87	7	critical	critical	ADJ
crl-16006	87	8	to	to	ADP
crl-16006	87	9	identifying	identify	VERB
crl-16006	87	10	breakdowns	breakdown	NOUN
crl-16006	87	11	in	in	ADP
crl-16006	87	12	the	the	DET
crl-16006	87	13	osu	osu	NOUN
crl-16006	87	14	libraries	library	NOUN
crl-16006	87	15	’	'	PUNCT
crl-16006	87	16	e	e	NOUN
crl-16006	87	17	-	-	NOUN
crl-16006	87	18	mail	mail	NOUN
crl-16006	87	19	reference	reference	NOUN
crl-16006	87	20	service	service	NOUN
crl-16006	87	21	process	process	NOUN
crl-16006	87	22	to	to	PART
crl-16006	87	23	identify	identify	VERB
crl-16006	87	24	and	and	CCONJ
crl-16006	87	25	address	address	VERB
crl-16006	87	26	the	the	DET
crl-16006	87	27	patterns	pattern	NOUN
crl-16006	87	28	and	and	CCONJ
crl-16006	87	29	root	root	NOUN
crl-16006	87	30	causes	cause	NOUN
crl-16006	87	31	of	of	ADP
crl-16006	87	32	these	these	DET
crl-16006	87	33	problems	problem	NOUN
crl-16006	87	34	.	.	PUNCT
crl-16006	88	1	overall	overall	ADJ
crl-16006	88	2	,	,	PUNCT
crl-16006	88	3	548	548	NUM
crl-16006	88	4	defects	defect	NOUN
crl-16006	88	5	were	be	AUX
crl-16006	88	6	identified	identify	VERB
crl-16006	88	7	in	in	ADP
crl-16006	88	8	the	the	DET
crl-16006	88	9	answers	answer	NOUN
crl-16006	88	10	to	to	ADP
crl-16006	88	11	the	the	DET
crl-16006	88	12	586	586	NUM
crl-16006	88	13	questions	question	NOUN
crl-16006	88	14	,	,	PUNCT
crl-16006	88	15	with	with	ADP
crl-16006	88	16	six	six	NUM
crl-16006	88	17	opportunities	opportunity	NOUN
crl-16006	88	18	for	for	ADP
crl-16006	88	19	a	a	DET
crl-16006	88	20	defective	defective	ADJ
crl-16006	88	21	answer	answer	NOUN
crl-16006	88	22	per	per	ADP
crl-16006	88	23	question	question	NOUN
crl-16006	88	24	.	.	PUNCT
crl-16006	89	1	in	in	ADP
crl-16006	89	2	six	six	NUM
crl-16006	89	3	sigma	sigma	NOUN
crl-16006	89	4	,	,	PUNCT
crl-16006	89	5	the	the	DET
crl-16006	89	6	baseline	baseline	NOUN
crl-16006	89	7	capability	capability	NOUN
crl-16006	89	8	level	level	NOUN
crl-16006	89	9	for	for	ADP
crl-16006	89	10	a	a	DET
crl-16006	89	11	process	process	NOUN
crl-16006	89	12	is	be	AUX
crl-16006	89	13	calculated	calculate	VERB
crl-16006	89	14	by	by	ADP
crl-16006	89	15	determining	determine	VERB
crl-16006	89	16	the	the	DET
crl-16006	89	17	defects	defect	NOUN
crl-16006	89	18	per	per	ADP
crl-16006	89	19	million	million	NUM
crl-16006	89	20	opportunities	opportunity	NOUN
crl-16006	89	21	(	(	PUNCT
crl-16006	89	22	dpmo	dpmo	NOUN
crl-16006	89	23	)	)	PUNCT
crl-16006	89	24	for	for	ADP
crl-16006	89	25	the	the	DET
crl-16006	89	26	process	process	NOUN
crl-16006	89	27	,	,	PUNCT
crl-16006	89	28	and	and	CCONJ
crl-16006	89	29	then	then	ADV
crl-16006	89	30	locating	locate	VERB
crl-16006	89	31	sigma	sigma	ADJ
crl-16006	89	32	level	level	NOUN
crl-16006	89	33	in	in	ADP
crl-16006	89	34	a	a	DET
crl-16006	89	35	sigma	sigma	PROPN
crl-16006	89	36	conversion	conversion	NOUN
crl-16006	89	37	table	table	NOUN
crl-16006	89	38	.	.	PUNCT
crl-16006	90	1	12	12	NUM
crl-16006	90	2	to	to	PART
crl-16006	90	3	calculate	calculate	VERB
crl-16006	90	4	dpmo	dpmo	NOUN
crl-16006	90	5	,	,	PUNCT
crl-16006	90	6	the	the	DET
crl-16006	90	7	total	total	ADJ
crl-16006	90	8	number	number	NOUN
crl-16006	90	9	of	of	ADP
crl-16006	90	10	defects	defect	NOUN
crl-16006	90	11	is	be	AUX
crl-16006	90	12	first	first	ADV
crl-16006	90	13	multiplied	multiply	VERB
crl-16006	90	14	by	by	ADP
crl-16006	90	15	1,000,000	1,000,000	NUM
crl-16006	90	16	and	and	CCONJ
crl-16006	90	17	then	then	ADV
crl-16006	90	18	divided	divide	VERB
crl-16006	90	19	by	by	ADP
crl-16006	90	20	the	the	DET
crl-16006	90	21	number	number	NOUN
crl-16006	90	22	of	of	ADP
crl-16006	90	23	defect	defect	ADJ
crl-16006	90	24	opportunities	opportunity	NOUN
crl-16006	90	25	per	per	ADP
crl-16006	90	26	unit	unit	NOUN
crl-16006	90	27	multiplied	multiply	VERB
crl-16006	90	28	by	by	ADP
crl-16006	90	29	the	the	DET
crl-16006	90	30	total	total	ADJ
crl-16006	90	31	number	number	NOUN
crl-16006	90	32	of	of	ADP
crl-16006	90	33	units	unit	NOUN
crl-16006	90	34	.	.	PUNCT
crl-16006	91	1	for	for	ADP
crl-16006	91	2	this	this	DET
crl-16006	91	3	project	project	NOUN
crl-16006	91	4	,	,	PUNCT
crl-16006	91	5	dpmo	dpmo	NOUN
crl-16006	91	6	was	be	AUX
crl-16006	91	7	calculated	calculate	VERB
crl-16006	91	8	to	to	PART
crl-16006	91	9	be	be	AUX
crl-16006	91	10	155,858	155,858	NUM
crl-16006	91	11	or	or	CCONJ
crl-16006	91	12	(	(	PUNCT
crl-16006	91	13	(	(	PUNCT
crl-16006	91	14	548	548	NUM
crl-16006	91	15	*	*	SYM
crl-16006	91	16	1000000)/(586	1000000)/(586	NUM
crl-16006	91	17	*	*	NOUN
crl-16006	91	18	6	6	NUM
crl-16006	91	19	)	)	PUNCT
crl-16006	91	20	)	)	PUNCT
crl-16006	91	21	,	,	PUNCT
crl-16006	91	22	resulting	result	VERB
crl-16006	91	23	in	in	ADP
crl-16006	91	24	a	a	DET
crl-16006	91	25	sigma	sigma	ADJ
crl-16006	91	26	level	level	NOUN
crl-16006	91	27	of	of	ADP
crl-16006	91	28	2.5	2.5	NUM
crl-16006	91	29	.	.	PUNCT
crl-16006	92	1	this	this	DET
crl-16006	92	2	calculation	calculation	NOUN
crl-16006	92	3	serves	serve	VERB
crl-16006	92	4	as	as	ADP
crl-16006	92	5	a	a	DET
crl-16006	92	6	benchmark	benchmark	NOUN
crl-16006	92	7	and	and	CCONJ
crl-16006	92	8	is	be	AUX
crl-16006	92	9	later	later	ADV
crl-16006	92	10	required	require	VERB
crl-16006	92	11	,	,	PUNCT
crl-16006	92	12	in	in	ADP
crl-16006	92	13	the	the	DET
crl-16006	92	14	analyze	analyze	NOUN
crl-16006	92	15	and	and	CCONJ
crl-16006	92	16	improve	improve	VERB
crl-16006	92	17	phases	phase	NOUN
crl-16006	92	18	,	,	PUNCT
crl-16006	92	19	to	to	PART
crl-16006	92	20	determine	determine	VERB
crl-16006	92	21	whether	whether	SCONJ
crl-16006	92	22	improvements	improvement	NOUN
crl-16006	92	23	to	to	ADP
crl-16006	92	24	the	the	DET
crl-16006	92	25	process	process	NOUN
crl-16006	92	26	are	be	AUX
crl-16006	92	27	successful	successful	ADJ
crl-16006	92	28	.	.	PUNCT
crl-16006	93	1	analyze	analyze	VERB
crl-16006	93	2	pareto	pareto	ADJ
crl-16006	93	3	charts	chart	NOUN
crl-16006	93	4	were	be	AUX
crl-16006	93	5	constructed	construct	VERB
crl-16006	93	6	to	to	PART
crl-16006	93	7	help	help	VERB
crl-16006	93	8	the	the	DET
crl-16006	93	9	osu	osu	NOUN
crl-16006	93	10	libraries	library	NOUN
crl-16006	93	11	prioritize	prioritize	VERB
crl-16006	93	12	which	which	DET
crl-16006	93	13	defect	defect	NOUN
crl-16006	93	14	areas	area	NOUN
crl-16006	93	15	to	to	PART
crl-16006	93	16	address	address	VERB
crl-16006	93	17	first	first	ADV
crl-16006	93	18	(	(	PUNCT
crl-16006	93	19	figure	figure	NOUN
crl-16006	93	20	3	3	NUM
crl-16006	93	21	)	)	PUNCT
crl-16006	93	22	.	.	PUNCT
crl-16006	94	1	pareto	pareto	ADJ
crl-16006	94	2	charts	chart	NOUN
crl-16006	94	3	graphically	graphically	ADV
crl-16006	94	4	represent	represent	VERB
crl-16006	94	5	the	the	DET
crl-16006	94	6	theory	theory	NOUN
crl-16006	94	7	that	that	SCONJ
crl-16006	94	8	20	20	NUM
crl-16006	94	9	percent	percent	NOUN
crl-16006	94	10	of	of	ADP
crl-16006	94	11	defects	defect	NOUN
crl-16006	94	12	are	be	AUX
crl-16006	94	13	responsible	responsible	ADJ
crl-16006	94	14	for	for	ADP
crl-16006	94	15	the	the	DET
crl-16006	94	16	80	80	NUM
crl-16006	94	17	percent	percent	NOUN
crl-16006	94	18	of	of	ADP
crl-16006	94	19	problems.13	problems.13	PROPN
crl-16006	94	20	by	by	ADP
crl-16006	94	21	ranking	rank	VERB
crl-16006	94	22	the	the	DET
crl-16006	94	23	occurrence	occurrence	NOUN
crl-16006	94	24	of	of	ADP
crl-16006	94	25	defects	defect	NOUN
crl-16006	94	26	by	by	ADP
crl-16006	94	27	category	category	NOUN
crl-16006	94	28	in	in	ADP
crl-16006	94	29	descending	descend	VERB
crl-16006	94	30	order	order	NOUN
crl-16006	94	31	,	,	PUNCT
crl-16006	94	32	an	an	DET
crl-16006	94	33	organization	organization	NOUN
crl-16006	94	34	can	can	AUX
crl-16006	94	35	better	well	ADV
crl-16006	94	36	understand	understand	VERB
crl-16006	94	37	the	the	DET
crl-16006	94	38	occurrence	occurrence	NOUN
crl-16006	94	39	of	of	ADP
crl-16006	94	40	a	a	DET
crl-16006	94	41	problem	problem	NOUN
crl-16006	94	42	and	and	CCONJ
crl-16006	94	43	prioritize	prioritize	VERB
crl-16006	94	44	which	which	DET
crl-16006	94	45	problems	problem	NOUN
crl-16006	94	46	to	to	PART
crl-16006	94	47	address	address	VERB
crl-16006	94	48	.	.	PUNCT
crl-16006	95	1	the	the	DET
crl-16006	95	2	pareto	pareto	ADJ
crl-16006	95	3	chart	chart	NOUN
crl-16006	95	4	revealed	reveal	VERB
crl-16006	95	5	that	that	SCONJ
crl-16006	95	6	failure	failure	NOUN
crl-16006	95	7	to	to	PART
crl-16006	95	8	conform	conform	VERB
crl-16006	95	9	to	to	AUX
crl-16006	95	10	rusa	rusa	VERB
crl-16006	95	11	guidelines	guideline	NOUN
crl-16006	95	12	for	for	ADP
crl-16006	95	13	followup	followup	ADJ
crl-16006	95	14	behaviors	behavior	NOUN
crl-16006	95	15	was	be	AUX
crl-16006	95	16	the	the	DET
crl-16006	95	17	most	most	ADV
crl-16006	95	18	frequently	frequently	ADV
crl-16006	95	19	occurring	occur	VERB
crl-16006	95	20	defect	defect	NOUN
crl-16006	95	21	,	,	PUNCT
crl-16006	95	22	with	with	ADP
crl-16006	95	23	263	263	NUM
crl-16006	95	24	answers	answer	NOUN
crl-16006	95	25	lacking	lack	VERB
crl-16006	95	26	follow	follow	NOUN
crl-16006	95	27	-	-	PUNCT
crl-16006	95	28	up	up	NOUN
crl-16006	95	29	language	language	NOUN
crl-16006	95	30	and	and	CCONJ
crl-16006	95	31	questions	question	NOUN
crl-16006	95	32	.	.	PUNCT
crl-16006	96	1	representing	represent	VERB
crl-16006	96	2	48	48	NUM
crl-16006	96	3	percent	percent	NOUN
crl-16006	96	4	of	of	ADP
crl-16006	96	5	all	all	DET
crl-16006	96	6	defects	defect	NOUN
crl-16006	96	7	,	,	PUNCT
crl-16006	96	8	solutions	solution	NOUN
crl-16006	96	9	to	to	PART
crl-16006	96	10	minimize	minimize	VERB
crl-16006	96	11	and	and	CCONJ
crl-16006	96	12	address	address	VERB
crl-16006	96	13	this	this	DET
crl-16006	96	14	issue	issue	NOUN
crl-16006	96	15	were	be	AUX
crl-16006	96	16	explored	explore	VERB
crl-16006	96	17	during	during	ADP
crl-16006	96	18	the	the	DET
crl-16006	96	19	improve	improve	ADJ
crl-16006	96	20	phase	phase	NOUN
crl-16006	96	21	.	.	PUNCT
crl-16006	97	1	the	the	DET
crl-16006	97	2	pareto	pareto	ADJ
crl-16006	97	3	chart	chart	NOUN
crl-16006	97	4	also	also	ADV
crl-16006	97	5	indicated	indicate	VERB
crl-16006	97	6	that	that	SCONJ
crl-16006	97	7	47	47	NUM
crl-16006	97	8	patrons	patron	NOUN
crl-16006	97	9	were	be	AUX
crl-16006	97	10	inappropriately	inappropriately	ADV
crl-16006	97	11	denied	deny	VERB
crl-16006	97	12	service	service	NOUN
crl-16006	97	13	.	.	PUNCT
crl-16006	98	1	since	since	SCONJ
crl-16006	98	2	this	this	PRON
crl-16006	98	3	is	be	AUX
crl-16006	98	4	a	a	DET
crl-16006	98	5	defect	defect	NOUN
crl-16006	98	6	that	that	PRON
crl-16006	98	7	should	should	AUX
crl-16006	98	8	never	never	ADV
crl-16006	98	9	occur	occur	VERB
crl-16006	98	10	,	,	PUNCT
crl-16006	98	11	further	further	ADJ
crl-16006	98	12	investigation	investigation	NOUN
crl-16006	98	13	into	into	ADP
crl-16006	98	14	the	the	DET
crl-16006	98	15	root	root	NOUN
crl-16006	98	16	cause	cause	NOUN
crl-16006	98	17	of	of	ADP
crl-16006	98	18	this	this	DET
crl-16006	98	19	defect	defect	NOUN
crl-16006	98	20	was	be	AUX
crl-16006	98	21	required	require	VERB
crl-16006	98	22	.	.	PUNCT
crl-16006	99	1	in	in	ADP
crl-16006	99	2	some	some	DET
crl-16006	99	3	instances	instance	NOUN
crl-16006	99	4	,	,	PUNCT
crl-16006	99	5	librari	librari	VERB
crl-16006	99	6	a	a	DET
crl-16006	99	7	n	n	NOUN
crl-16006	99	8	s	s	NOUN
crl-16006	99	9	m	m	VERB
crl-16006	99	10	a	a	DET
crl-16006	99	11	y	y	PROPN
crl-16006	99	12	h	h	NOUN
crl-16006	99	13	a	a	PRON
crl-16006	99	14	ve	ve	AUX
crl-16006	99	15	answered	answer	VERB
crl-16006	99	16	the	the	DET
crl-16006	99	17	patron	patron	NOUN
crl-16006	99	18	’s	’s	PART
crl-16006	99	19	question	question	NOUN
crl-16006	99	20	by	by	ADP
crl-16006	99	21	phone	phone	NOUN
crl-16006	99	22	and	and	CCONJ
crl-16006	99	23	failed	fail	VERB
crl-16006	99	24	to	to	PART
crl-16006	99	25	annotate	annotate	VERB
crl-16006	99	26	this	this	PRON
crl-16006	99	27	in	in	ADP
crl-16006	99	28	the	the	DET
crl-16006	99	29	question	question	NOUN
crl-16006	99	30	o	o	NOUN
crl-16006	100	1	n	n	INTJ
crl-16006	101	1	i	i	PRON
crl-16006	101	2	t	t	X
crl-16006	101	3	s	s	VERB
crl-16006	101	4	a	a	DET
crl-16006	101	5	s	s	X
crl-16006	101	6	k	k	NOUN
crl-16006	101	7	a	a	DET
crl-16006	101	8	q	q	X
crl-16006	101	9	u	u	PROPN
crl-16006	101	10	e	e	PROPN
crl-16006	101	11	s	s	PROPN
crl-16006	101	12	t	t	X
crl-16006	102	1	i	i	PRON
crl-16006	102	2	o	o	VERB
crl-16006	103	1	n	n	INTJ
crl-16006	103	2	we	we	PRON
crl-16006	103	3	b	b	NOUN
crl-16006	103	4	site	site	NOUN
crl-16006	103	5	that	that	SCONJ
crl-16006	103	6	questions	question	NOUN
crl-16006	103	7	will	will	AUX
crl-16006	103	8	be	be	AUX
crl-16006	103	9	answered	answer	VERB
crl-16006	103	10	figure	figure	NOUN
crl-16006	103	11	3	3	NUM
crl-16006	103	12	pareto	pareto	ADJ
crl-16006	103	13	chart	chart	NOUN
crl-16006	103	14	ranking	rank	VERB
crl-16006	103	15	occurrences	occurrence	NOUN
crl-16006	103	16	of	of	ADP
crl-16006	103	17	defects	defect	NOUN
crl-16006	103	18	by	by	ADP
crl-16006	103	19	category	category	NOUN
crl-16006	103	20	0	0	NUM
crl-16006	103	21	50	50	NUM
crl-16006	103	22	100	100	NUM
crl-16006	103	23	150	150	NUM
crl-16006	103	24	200	200	NUM
crl-16006	103	25	250	250	NUM
crl-16006	103	26	300	300	NUM
crl-16006	103	27	o	o	NOUN
crl-16006	103	28	c	c	NOUN
crl-16006	103	29	c	c	X
crl-16006	103	30	u	u	NOUN
crl-16006	103	31	rr	rr	X
crl-16006	103	32	e	e	X
crl-16006	103	33	n	n	PROPN
crl-16006	103	34	c	c	NOUN
crl-16006	103	35	e	e	NOUN
crl-16006	103	36	s	s	NOUN
crl-16006	103	37	0	0	NUM
crl-16006	103	38	%	%	NOUN
crl-16006	103	39	20	20	NUM
crl-16006	103	40	%	%	NOUN
crl-16006	103	41	40	40	NUM
crl-16006	103	42	%	%	NOUN
crl-16006	103	43	60	60	NUM
crl-16006	103	44	%	%	NOUN
crl-16006	103	45	80	80	NUM
crl-16006	103	46	%	%	NOUN
crl-16006	103	47	100	100	NUM
crl-16006	103	48	%	%	NOUN
crl-16006	103	49	120	120	NUM
crl-16006	103	50	%	%	NOUN
crl-16006	103	51	c	c	NOUN
crl-16006	103	52	u	u	NOUN
crl-16006	103	53	m	m	VERB
crl-16006	103	54	u	u	NOUN
crl-16006	103	55	la	la	X
crl-16006	103	56	ti	ti	X
crl-16006	103	57	v	v	ADP
crl-16006	103	58	e	e	NOUN
crl-16006	103	59	%	%	NOUN
crl-16006	103	60	quantity	quantity	NOUN
crl-16006	103	61	263	263	NUM
crl-16006	103	62	135	135	NUM
crl-16006	103	63	52	52	NUM
crl-16006	103	64	47	47	NUM
crl-16006	103	65	27	27	NUM
crl-16006	103	66	24	24	NUM
crl-16006	103	67	%	%	NOUN
crl-16006	103	68	cumulative	cumulative	ADJ
crl-16006	103	69	48	48	NUM
crl-16006	103	70	%	%	NOUN
crl-16006	103	71	73	73	NUM
crl-16006	103	72	%	%	NOUN
crl-16006	103	73	82	82	NUM
crl-16006	103	74	%	%	NOUN
crl-16006	103	75	91	91	NUM
crl-16006	103	76	%	%	NOUN
crl-16006	103	77	96	96	NUM
crl-16006	103	78	%	%	NOUN
crl-16006	103	79	100	100	NUM
crl-16006	103	80	%	%	NOUN
crl-16006	103	81	rusa	rusa	NOUN
crl-16006	103	82	:	:	PUNCT
crl-16006	103	83	follow	follow	VERB
crl-16006	103	84	-	-	PUNCT
crl-16006	103	85	up	up	NOUN
crl-16006	103	86	incorrect/	incorrect/	PROPN
crl-16006	103	87	incomplete	incomplete	ADJ
crl-16006	103	88	answer	answer	NOUN
crl-16006	103	89	incorrect	incorrect	ADJ
crl-16006	103	90	referral	referral	NOUN
crl-16006	103	91	inappropriate	inappropriate	ADJ
crl-16006	103	92	service	service	NOUN
crl-16006	103	93	denial	denial	NOUN
crl-16006	103	94	rusa	rusa	NOUN
crl-16006	103	95	:	:	PUNCT
crl-16006	103	96	approachability	approachability	NOUN
crl-16006	103	97	rusa	rusa	NOUN
crl-16006	103	98	:	:	PUNCT
crl-16006	103	99	listening/	listening/	NUM
crl-16006	103	100	inquiring	inquire	VERB
crl-16006	103	101	record	record	NOUN
crl-16006	103	102	.	.	PUNCT
crl-16006	104	1	for	for	ADP
crl-16006	104	2	turnaround	turnaround	NOUN
crl-16006	104	3	time	time	NOUN
crl-16006	104	4	,	,	PUNCT
crl-16006	104	5	the	the	DET
crl-16006	104	6	osu	osu	NOUN
crl-16006	104	7	libraries	library	NOUN
crl-16006	104	8	indicates	indicate	VERB
crl-16006	104	9	within	within	ADP
crl-16006	104	10	two	two	NUM
crl-16006	104	11	working	work	VERB
crl-16006	104	12	days	day	NOUN
crl-16006	104	13	,	,	PUNCT
crl-16006	104	14	monday	monday	PROPN
crl-16006	104	15	through	through	ADP
crl-16006	104	16	friday	friday	PROPN
crl-16006	104	17	.	.	PUNCT
crl-16006	105	1	http	http	PROPN
crl-16006	105	2	:	:	PUNCT
crl-16006	106	1	problems.13	problems.13	PROPN
crl-16006	106	2	222	222	NUM
crl-16006	106	3	college	college	PROPN
crl-16006	106	4	&	&	CCONJ
crl-16006	106	5	research	research	PROPN
crl-16006	106	6	libraries	library	NOUN
crl-16006	106	7	may	may	AUX
crl-16006	106	8	2009	2009	NUM
crl-16006	106	9	table	table	NOUN
crl-16006	106	10	1	1	NUM
crl-16006	106	11	average	average	ADJ
crl-16006	106	12	turn	turn	NOUN
crl-16006	106	13	-	-	PUNCT
crl-16006	106	14	around	around	ADP
crl-16006	106	15	time	time	NOUN
crl-16006	106	16	by	by	ADP
crl-16006	106	17	patron	patron	PROPN
crl-16006	106	18	group	group	NOUN
crl-16006	106	19	selected	select	VERB
crl-16006	106	20	group	group	NOUN
crl-16006	106	21	#	#	NOUN
crl-16006	106	22	of	of	ADP
crl-16006	106	23	questions	question	NOUN
crl-16006	106	24	received	receive	VERB
crl-16006	106	25	average	average	ADJ
crl-16006	106	26	tat	tat	NOUN
crl-16006	106	27	in	in	ADP
crl-16006	106	28	days	day	NOUN
crl-16006	106	29	alumni	alumni	VERB
crl-16006	106	30	42	42	NUM
crl-16006	106	31	3.318981757	3.318981757	NUM
crl-16006	106	32	faculty	faculty	NOUN
crl-16006	106	33	67	67	NUM
crl-16006	106	34	1.956984349	1.956984349	NUM
crl-16006	106	35	graduate	graduate	NOUN
crl-16006	106	36	152	152	NUM
crl-16006	106	37	1.606054307	1.606054307	NUM
crl-16006	106	38	other	other	ADJ
crl-16006	106	39	138	138	NUM
crl-16006	106	40	1.744540476	1.744540476	NUM
crl-16006	106	41	staff	staff	NOUN
crl-16006	106	42	66	66	NUM
crl-16006	106	43	1.040554679	1.040554679	NUM
crl-16006	106	44	undergraduate	undergraduate	NOUN
crl-16006	106	45	108	108	NUM
crl-16006	106	46	1.568559456	1.568559456	NUM
crl-16006	106	47	total	total	NOUN
crl-16006	106	48	:	:	PUNCT
crl-16006	106	49	586	586	NUM
crl-16006	106	50	1.796583818	1.796583818	NUM
crl-16006	106	51	questions	question	NOUN
crl-16006	106	52	were	be	AUX
crl-16006	106	53	examined	examine	VERB
crl-16006	106	54	for	for	ADP
crl-16006	106	55	the	the	DET
crl-16006	106	56	actual	actual	ADJ
crl-16006	106	57	time	time	NOUN
crl-16006	106	58	it	it	PRON
crl-16006	106	59	took	take	VERB
crl-16006	106	60	to	to	PART
crl-16006	106	61	answer	answer	VERB
crl-16006	106	62	a	a	DET
crl-16006	106	63	question	question	NOUN
crl-16006	106	64	,	,	PUNCT
crl-16006	106	65	regardless	regardless	ADV
crl-16006	106	66	of	of	ADP
crl-16006	106	67	whether	whether	SCONJ
crl-16006	106	68	saturday	saturday	PROPN
crl-16006	106	69	and	and	CCONJ
crl-16006	106	70	sunday	sunday	PROPN
crl-16006	106	71	was	be	AUX
crl-16006	106	72	included	include	VERB
crl-16006	106	73	.	.	PUNCT
crl-16006	107	1	when	when	SCONJ
crl-16006	107	2	analyzed	analyze	VERB
crl-16006	107	3	this	this	DET
crl-16006	107	4	way	way	NOUN
crl-16006	107	5	,	,	PUNCT
crl-16006	107	6	65	65	NUM
crl-16006	107	7	of	of	ADP
crl-16006	107	8	the	the	DET
crl-16006	107	9	586	586	NUM
crl-16006	107	10	questions	question	NOUN
crl-16006	107	11	asked	ask	VERB
crl-16006	107	12	during	during	ADP
crl-16006	107	13	the	the	DET
crl-16006	107	14	study	study	NOUN
crl-16006	107	15	period	period	NOUN
crl-16006	107	16	were	be	AUX
crl-16006	107	17	not	not	PART
crl-16006	107	18	answered	answer	VERB
crl-16006	107	19	within	within	ADP
crl-16006	107	20	48	48	NUM
crl-16006	107	21	hours	hour	NOUN
crl-16006	107	22	,	,	PUNCT
crl-16006	107	23	representing	represent	VERB
crl-16006	107	24	11	11	NUM
crl-16006	107	25	percent	percent	NOUN
crl-16006	107	26	of	of	ADP
crl-16006	107	27	all	all	DET
crl-16006	107	28	questions	question	NOUN
crl-16006	107	29	.	.	PUNCT
crl-16006	108	1	excluding	exclude	VERB
crl-16006	108	2	weekends	weekend	NOUN
crl-16006	108	3	,	,	PUNCT
crl-16006	108	4	this	this	DET
crl-16006	108	5	delay	delay	NOUN
crl-16006	108	6	can	can	AUX
crl-16006	108	7	be	be	AUX
crl-16006	108	8	explained	explain	VERB
crl-16006	108	9	in	in	ADP
crl-16006	108	10	some	some	DET
crl-16006	108	11	instances	instance	NOUN
crl-16006	108	12	by	by	ADP
crl-16006	108	13	the	the	DET
crl-16006	108	14	exchange	exchange	NOUN
crl-16006	108	15	of	of	ADP
crl-16006	108	16	follow	follow	NOUN
crl-16006	108	17	-	-	PUNCT
crl-16006	108	18	up	up	ADP
crl-16006	108	19	questions	question	NOUN
crl-16006	108	20	that	that	PRON
crl-16006	108	21	is	be	AUX
crl-16006	108	22	sometimes	sometimes	ADV
crl-16006	108	23	required	require	VERB
crl-16006	108	24	to	to	PART
crl-16006	108	25	answer	answer	VERB
crl-16006	108	26	a	a	DET
crl-16006	108	27	patron	patron	NOUN
crl-16006	108	28	’s	’s	PART
crl-16006	108	29	question	question	NOUN
crl-16006	108	30	.	.	PUNCT
crl-16006	109	1	the	the	DET
crl-16006	109	2	osu	osu	NOUN
crl-16006	109	3	university	university	NOUN
crl-16006	109	4	archives	archive	NOUN
crl-16006	109	5	,	,	PUNCT
crl-16006	109	6	for	for	ADP
crl-16006	109	7	example	example	NOUN
crl-16006	109	8	,	,	PUNCT
crl-16006	109	9	is	be	AUX
crl-16006	109	10	a	a	DET
crl-16006	109	11	closed	closed	ADJ
crl-16006	109	12	,	,	PUNCT
crl-16006	109	13	noncirculating	noncirculate	VERB
crl-16006	109	14	collection	collection	NOUN
crl-16006	109	15	.	.	PUNCT
crl-16006	110	1	patrons	patron	NOUN
crl-16006	110	2	must	must	AUX
crl-16006	110	3	work	work	VERB
crl-16006	110	4	with	with	ADP
crl-16006	110	5	an	an	DET
crl-16006	110	6	archivist	archivist	NOUN
crl-16006	110	7	to	to	PART
crl-16006	110	8	identify	identify	VERB
crl-16006	110	9	and	and	CCONJ
crl-16006	110	10	arrange	arrange	VERB
crl-16006	110	11	access	access	NOUN
crl-16006	110	12	to	to	ADP
crl-16006	110	13	the	the	DET
crl-16006	110	14	material	material	NOUN
crl-16006	110	15	.	.	PUNCT
crl-16006	111	1	overall	overall	ADJ
crl-16006	111	2	,	,	PUNCT
crl-16006	111	3	however	however	ADV
crl-16006	111	4	,	,	PUNCT
crl-16006	111	5	the	the	DET
crl-16006	111	6	average	average	ADJ
crl-16006	111	7	turnaround	turnaround	NOUN
crl-16006	111	8	time	time	NOUN
crl-16006	111	9	for	for	ADP
crl-16006	111	10	a	a	DET
crl-16006	111	11	question	question	NOUN
crl-16006	111	12	asked	ask	VERB
crl-16006	111	13	through	through	ADP
crl-16006	111	14	the	the	DET
crl-16006	111	15	ask	ask	VERB
crl-16006	111	16	-	-	PUNCT
crl-16006	111	17	a	a	DET
crl-16006	111	18	-	-	PUNCT
crl-16006	111	19	question	question	NOUN
crl-16006	111	20	web	web	NOUN
crl-16006	111	21	site	site	NOUN
crl-16006	111	22	was	be	AUX
crl-16006	111	23	1	1	NUM
crl-16006	111	24	day	day	NOUN
crl-16006	111	25	,	,	PUNCT
crl-16006	111	26	19	19	NUM
crl-16006	111	27	hours	hour	NOUN
crl-16006	111	28	(	(	PUNCT
crl-16006	111	29	table	table	NOUN
crl-16006	111	30	1	1	NUM
crl-16006	111	31	)	)	PUNCT
crl-16006	111	32	.	.	PUNCT
crl-16006	112	1	by	by	ADP
crl-16006	112	2	patron	patron	ADJ
crl-16006	112	3	category	category	NOUN
crl-16006	112	4	,	,	PUNCT
crl-16006	112	5	alumni	alumnus	NOUN
crl-16006	112	6	waited	wait	VERB
crl-16006	112	7	the	the	DET
crl-16006	112	8	longest	long	ADJ
crl-16006	112	9	,	,	PUNCT
crl-16006	112	10	with	with	ADP
crl-16006	112	11	average	average	ADJ
crl-16006	112	12	turnaround	turnaround	NOUN
crl-16006	112	13	time	time	NOUN
crl-16006	112	14	of	of	ADP
crl-16006	112	15	3	3	NUM
crl-16006	112	16	days	day	NOUN
crl-16006	112	17	,	,	PUNCT
crl-16006	112	18	8	8	NUM
crl-16006	112	19	hours	hour	NOUN
crl-16006	112	20	.	.	PUNCT
crl-16006	113	1	this	this	PRON
crl-16006	113	2	is	be	AUX
crl-16006	113	3	difficult	difficult	ADJ
crl-16006	113	4	to	to	PART
crl-16006	113	5	explain	explain	VERB
crl-16006	113	6	,	,	PUNCT
crl-16006	113	7	but	but	CCONJ
crl-16006	113	8	it	it	PRON
crl-16006	113	9	may	may	AUX
crl-16006	113	10	reflect	reflect	VERB
crl-16006	113	11	librarians	librarian	NOUN
crl-16006	113	12	’	’	PART
crl-16006	113	13	perception	perception	NOUN
crl-16006	113	14	that	that	SCONJ
crl-16006	113	15	faculty	faculty	NOUN
crl-16006	113	16	,	,	PUNCT
crl-16006	113	17	student	student	NOUN
crl-16006	113	18	,	,	PUNCT
crl-16006	113	19	and	and	CCONJ
crl-16006	113	20	staff	staff	NOUN
crl-16006	113	21	questions	question	NOUN
crl-16006	113	22	must	must	AUX
crl-16006	113	23	receive	receive	VERB
crl-16006	113	24	priority	priority	NOUN
crl-16006	113	25	.	.	PUNCT
crl-16006	114	1	faculty	faculty	NOUN
crl-16006	114	2	questions	question	NOUN
crl-16006	114	3	were	be	AUX
crl-16006	114	4	answered	answer	VERB
crl-16006	114	5	within	within	ADP
crl-16006	114	6	1	1	NUM
crl-16006	114	7	day	day	NOUN
crl-16006	114	8	,	,	PUNCT
crl-16006	114	9	23	23	NUM
crl-16006	114	10	hours	hour	NOUN
crl-16006	114	11	on	on	ADP
crl-16006	114	12	average	average	ADJ
crl-16006	114	13	,	,	PUNCT
crl-16006	114	14	while	while	SCONJ
crl-16006	114	15	staff	staff	NOUN
crl-16006	114	16	had	have	VERB
crl-16006	114	17	the	the	DET
crl-16006	114	18	shortest	short	ADJ
crl-16006	114	19	wait	wait	NOUN
crl-16006	114	20	time	time	NOUN
crl-16006	114	21	,	,	PUNCT
crl-16006	114	22	with	with	ADP
crl-16006	114	23	1	1	NUM
crl-16006	114	24	day	day	NOUN
crl-16006	114	25	,	,	PUNCT
crl-16006	114	26	1	1	NUM
crl-16006	114	27	hour	hour	NOUN
crl-16006	114	28	.	.	PUNCT
crl-16006	115	1	turnaround	turnaround	NOUN
crl-16006	115	2	time	time	NOUN
crl-16006	115	3	for	for	ADP
crl-16006	115	4	questions	question	NOUN
crl-16006	115	5	assigned	assign	VERB
crl-16006	115	6	to	to	ADP
crl-16006	115	7	a	a	DET
crl-16006	115	8	specialist	specialist	NOUN
crl-16006	115	9	or	or	CCONJ
crl-16006	115	10	specialist	specialist	NOUN
crl-16006	115	11	group	group	NOUN
crl-16006	115	12	is	be	AUX
crl-16006	115	13	listed	list	VERB
crl-16006	115	14	in	in	ADP
crl-16006	115	15	table	table	NOUN
crl-16006	115	16	2	2	NUM
crl-16006	115	17	.	.	PUNCT
crl-16006	116	1	because	because	SCONJ
crl-16006	116	2	of	of	ADP
crl-16006	116	3	the	the	DET
crl-16006	116	4	number	number	NOUN
crl-16006	116	5	of	of	ADP
crl-16006	116	6	specialists	specialist	NOUN
crl-16006	116	7	or	or	CCONJ
crl-16006	116	8	specialist	specialist	NOUN
crl-16006	116	9	groups	group	NOUN
crl-16006	116	10	assigned	assign	VERB
crl-16006	116	11	questions	question	NOUN
crl-16006	116	12	,	,	PUNCT
crl-16006	116	13	only	only	ADV
crl-16006	116	14	those	those	PRON
crl-16006	116	15	who	who	PRON
crl-16006	116	16	received	receive	VERB
crl-16006	116	17	more	more	ADJ
crl-16006	116	18	than	than	ADP
crl-16006	116	19	10	10	NUM
crl-16006	116	20	questions	question	NOUN
crl-16006	116	21	during	during	ADP
crl-16006	116	22	the	the	DET
crl-16006	116	23	study	study	NOUN
crl-16006	116	24	period	period	NOUN
crl-16006	116	25	were	be	AUX
crl-16006	116	26	examined	examine	VERB
crl-16006	116	27	.	.	PUNCT
crl-16006	117	1	the	the	DET
crl-16006	117	2	data	datum	NOUN
crl-16006	117	3	indicate	indicate	VERB
crl-16006	117	4	significant	significant	ADJ
crl-16006	117	5	variability	variability	NOUN
crl-16006	117	6	exists	exist	VERB
crl-16006	117	7	when	when	SCONJ
crl-16006	117	8	a	a	DET
crl-16006	117	9	patron	patron	NOUN
crl-16006	117	10	question	question	NOUN
crl-16006	117	11	is	be	AUX
crl-16006	117	12	referred	refer	VERB
crl-16006	117	13	to	to	ADP
crl-16006	117	14	an	an	DET
crl-16006	117	15	individual	individual	ADJ
crl-16006	117	16	specialist	specialist	NOUN
crl-16006	117	17	or	or	CCONJ
crl-16006	117	18	specialist	specialist	ADJ
crl-16006	117	19	group	group	NOUN
crl-16006	117	20	for	for	ADP
crl-16006	117	21	answer	answer	NOUN
crl-16006	117	22	.	.	PUNCT
crl-16006	118	1	specialist	specialist	ADJ
crl-16006	118	2	reference	reference	NOUN
crl-16006	118	3	questions	question	NOUN
crl-16006	118	4	took	take	VERB
crl-16006	118	5	an	an	DET
crl-16006	118	6	average	average	NOUN
crl-16006	118	7	of	of	ADP
crl-16006	118	8	seven	seven	NUM
crl-16006	118	9	hours	hour	NOUN
crl-16006	118	10	longer	long	ADV
crl-16006	118	11	to	to	PART
crl-16006	118	12	answer	answer	VERB
crl-16006	118	13	than	than	ADP
crl-16006	118	14	directional	directional	ADJ
crl-16006	118	15	or	or	CCONJ
crl-16006	118	16	basic	basic	ADJ
crl-16006	118	17	reference	reference	NOUN
crl-16006	118	18	questions	question	NOUN
crl-16006	118	19	.	.	PUNCT
crl-16006	119	1	this	this	DET
crl-16006	119	2	delay	delay	NOUN
crl-16006	119	3	may	may	AUX
crl-16006	119	4	reflect	reflect	VERB
crl-16006	119	5	the	the	DET
crl-16006	119	6	additional	additional	ADJ
crl-16006	119	7	step	step	NOUN
crl-16006	119	8	of	of	ADP
crl-16006	119	9	referring	refer	VERB
crl-16006	119	10	the	the	DET
crl-16006	119	11	question	question	NOUN
crl-16006	119	12	to	to	ADP
crl-16006	119	13	another	another	DET
crl-16006	119	14	individual	individual	NOUN
crl-16006	119	15	for	for	ADP
crl-16006	119	16	response	response	NOUN
crl-16006	119	17	,	,	PUNCT
crl-16006	119	18	a	a	DET
crl-16006	119	19	component	component	NOUN
crl-16006	119	20	of	of	ADP
crl-16006	119	21	the	the	DET
crl-16006	119	22	service	service	NOUN
crl-16006	119	23	process	process	NOUN
crl-16006	119	24	that	that	PRON
crl-16006	119	25	may	may	AUX
crl-16006	119	26	require	require	VERB
crl-16006	119	27	future	future	ADJ
crl-16006	119	28	thought	thought	NOUN
crl-16006	119	29	and	and	CCONJ
crl-16006	119	30	attention	attention	NOUN
crl-16006	119	31	.	.	PUNCT
crl-16006	120	1	it	it	PRON
crl-16006	120	2	is	be	AUX
crl-16006	120	3	important	important	ADJ
crl-16006	120	4	to	to	PART
crl-16006	120	5	note	note	VERB
crl-16006	120	6	,	,	PUNCT
crl-16006	120	7	however	however	ADV
crl-16006	120	8	,	,	PUNCT
crl-16006	120	9	that	that	SCONJ
crl-16006	120	10	the	the	DET
crl-16006	120	11	data	datum	NOUN
crl-16006	120	12	for	for	ADP
crl-16006	120	13	one	one	NUM
crl-16006	120	14	assigned	assign	VERB
crl-16006	120	15	group	group	NOUN
crl-16006	120	16	may	may	AUX
crl-16006	120	17	reflect	reflect	VERB
crl-16006	120	18	a	a	DET
crl-16006	120	19	one	one	NUM
crl-16006	120	20	-	-	PUNCT
crl-16006	120	21	time	time	NOUN
crl-16006	120	22	special	special	ADJ
crl-16006	120	23	cause	cause	NOUN
crl-16006	120	24	variation	variation	NOUN
crl-16006	120	25	,	,	PUNCT
crl-16006	120	26	as	as	SCONJ
crl-16006	120	27	a	a	DET
crl-16006	120	28	transition	transition	NOUN
crl-16006	120	29	of	of	ADP
crl-16006	120	30	responsibilities	responsibility	NOUN
crl-16006	120	31	occurred	occur	VERB
crl-16006	120	32	on	on	ADP
crl-16006	120	33	february	february	PROPN
crl-16006	120	34	1	1	NUM
crl-16006	120	35	,	,	PUNCT
crl-16006	120	36	2008	2008	NUM
crl-16006	120	37	,	,	PUNCT
crl-16006	120	38	with	with	ADP
crl-16006	120	39	the	the	DET
crl-16006	120	40	retirement	retirement	NOUN
crl-16006	120	41	of	of	ADP
crl-16006	120	42	a	a	DET
crl-16006	120	43	business	business	NOUN
crl-16006	120	44	librarian	librarian	NOUN
crl-16006	120	45	.	.	PUNCT
crl-16006	121	1	improve	improve	VERB
crl-16006	121	2	while	while	SCONJ
crl-16006	121	3	the	the	DET
crl-16006	121	4	problem	problem	NOUN
crl-16006	121	5	has	have	AUX
crl-16006	121	6	been	be	AUX
crl-16006	121	7	defined	define	VERB
crl-16006	121	8	,	,	PUNCT
crl-16006	121	9	measured	measure	VERB
crl-16006	121	10	,	,	PUNCT
crl-16006	121	11	and	and	CCONJ
crl-16006	121	12	analyzed	analyze	VERB
crl-16006	121	13	,	,	PUNCT
crl-16006	121	14	a	a	DET
crl-16006	121	15	significant	significant	ADJ
crl-16006	121	16	amount	amount	NOUN
crl-16006	121	17	of	of	ADP
crl-16006	121	18	work	work	NOUN
crl-16006	121	19	remains	remain	VERB
crl-16006	121	20	to	to	PART
crl-16006	121	21	improve	improve	VERB
crl-16006	121	22	and	and	CCONJ
crl-16006	121	23	control	control	VERB
crl-16006	121	24	the	the	DET
crl-16006	121	25	process	process	NOUN
crl-16006	121	26	.	.	PUNCT
crl-16006	122	1	the	the	DET
crl-16006	122	2	author	author	NOUN
crl-16006	122	3	gave	give	VERB
crl-16006	122	4	a	a	DET
crl-16006	122	5	presentation	presentation	NOUN
crl-16006	122	6	on	on	ADP
crl-16006	122	7	the	the	DET
crl-16006	122	8	project	project	NOUN
crl-16006	122	9	to	to	ADP
crl-16006	122	10	a	a	DET
crl-16006	122	11	meeting	meeting	NOUN
crl-16006	122	12	of	of	ADP
crl-16006	122	13	public	public	ADJ
crl-16006	122	14	service	service	NOUN
crl-16006	122	15	librarians	librarian	NOUN
crl-16006	122	16	and	and	CCONJ
crl-16006	122	17	paraprofessional	paraprofessional	ADJ
crl-16006	122	18	table	table	NOUN
crl-16006	122	19	2	2	NUM
crl-16006	122	20	average	average	ADJ
crl-16006	122	21	turn	turn	NOUN
crl-16006	122	22	-	-	PUNCT
crl-16006	122	23	around	around	ADP
crl-16006	122	24	time	time	NOUN
crl-16006	122	25	by	by	ADP
crl-16006	122	26	select	select	ADJ
crl-16006	122	27	assigned	assign	VERB
crl-16006	122	28	group	group	NOUN
crl-16006	122	29	assigned	assign	VERB
crl-16006	122	30	group	group	NOUN
crl-16006	122	31	#	#	NOUN
crl-16006	122	32	of	of	ADP
crl-16006	122	33	questions	question	NOUN
crl-16006	122	34	received	receive	VERB
crl-16006	122	35	average	average	ADJ
crl-16006	122	36	tat	tat	NOUN
crl-16006	122	37	in	in	ADP
crl-16006	122	38	days	day	NOUN
crl-16006	122	39	administration	administration	NOUN
crl-16006	122	40	26	26	NUM
crl-16006	122	41	2.108423255	2.108423255	NUM
crl-16006	122	42	archives	archive	NOUN
crl-16006	122	43	106	106	NUM
crl-16006	122	44	1.648987814	1.648987814	NUM
crl-16006	122	45	business	business	NOUN
crl-16006	122	46	13	13	NUM
crl-16006	122	47	8.557061075	8.557061075	NUM
crl-16006	122	48	central	central	ADJ
crl-16006	122	49	241	241	NUM
crl-16006	122	50	1.090017769	1.090017769	NUM
crl-16006	122	51	circulation	circulation	NOUN
crl-16006	122	52	44	44	NUM
crl-16006	122	53	2.670010522	2.670010522	NUM
crl-16006	122	54	education	education	NOUN
crl-16006	122	55	10	10	NUM
crl-16006	122	56	1.402359954	1.402359954	NUM
crl-16006	122	57	health	health	NOUN
crl-16006	122	58	sciences	science	NOUN
crl-16006	122	59	13	13	NUM
crl-16006	122	60	1.858674323	1.858674323	NUM
crl-16006	122	61	maps	map	NOUN
crl-16006	122	62	19	19	NUM
crl-16006	122	63	2.356537524	2.356537524	NUM
crl-16006	122	64	electronic	electronic	ADJ
crl-16006	122	65	resources	resource	NOUN
crl-16006	122	66	49	49	NUM
crl-16006	122	67	1.449047147	1.449047147	NUM
crl-16006	122	68	sel	sel	NOUN
crl-16006	122	69	24	24	NUM
crl-16006	122	70	2.7872989	2.7872989	NUM
crl-16006	122	71	total	total	NOUN
crl-16006	122	72	:	:	PUNCT
crl-16006	122	73	586	586	NUM
crl-16006	122	74	1.796583818	1.796583818	NUM
crl-16006	122	75	leveraging	leverage	VERB
crl-16006	122	76	lean	lean	ADJ
crl-16006	122	77	six	six	NUM
crl-16006	122	78	sigma	sigma	NOUN
crl-16006	122	79	223	223	NUM
crl-16006	122	80	library	library	NOUN
crl-16006	122	81	assistants	assistant	NOUN
crl-16006	122	82	in	in	ADP
crl-16006	122	83	may	may	PROPN
crl-16006	122	84	2008	2008	NUM
crl-16006	122	85	.	.	PUNCT
crl-16006	123	1	the	the	DET
crl-16006	123	2	presentation	presentation	NOUN
crl-16006	123	3	included	include	VERB
crl-16006	123	4	the	the	DET
crl-16006	123	5	sipoc	sipoc	NOUN
crl-16006	123	6	diagrams	diagram	NOUN
crl-16006	123	7	,	,	PUNCT
crl-16006	123	8	pareto	pareto	ADJ
crl-16006	123	9	charts	chart	NOUN
crl-16006	123	10	,	,	PUNCT
crl-16006	123	11	and	and	CCONJ
crl-16006	123	12	the	the	DET
crl-16006	123	13	tables	table	NOUN
crl-16006	123	14	with	with	ADP
crl-16006	123	15	the	the	DET
crl-16006	123	16	average	average	ADJ
crl-16006	123	17	turnaround	turnaround	NOUN
crl-16006	123	18	time	time	NOUN
crl-16006	123	19	calculated	calculate	VERB
crl-16006	123	20	by	by	ADP
crl-16006	123	21	patron	patron	ADJ
crl-16006	123	22	type	type	NOUN
crl-16006	123	23	and	and	CCONJ
crl-16006	123	24	assigned	assign	VERB
crl-16006	123	25	group	group	NOUN
crl-16006	123	26	.	.	PUNCT
crl-16006	124	1	librarians	librarian	NOUN
crl-16006	124	2	answering	answer	VERB
crl-16006	124	3	questions	question	NOUN
crl-16006	124	4	in	in	ADP
crl-16006	124	5	the	the	DET
crl-16006	124	6	questionpoint	questionpoint	NOUN
crl-16006	124	7	system	system	NOUN
crl-16006	124	8	were	be	AUX
crl-16006	124	9	gently	gently	ADV
crl-16006	124	10	reminded	remind	VERB
crl-16006	124	11	to	to	PART
crl-16006	124	12	include	include	VERB
crl-16006	124	13	follow	follow	VERB
crl-16006	124	14	-	-	PUNCT
crl-16006	124	15	up	up	ADP
crl-16006	124	16	language	language	NOUN
crl-16006	124	17	and	and	CCONJ
crl-16006	124	18	note	note	VERB
crl-16006	124	19	whether	whether	SCONJ
crl-16006	124	20	a	a	DET
crl-16006	124	21	question	question	NOUN
crl-16006	124	22	was	be	AUX
crl-16006	124	23	answered	answer	VERB
crl-16006	124	24	outside	outside	ADP
crl-16006	124	25	the	the	DET
crl-16006	124	26	questionpoint	questionpoint	NOUN
crl-16006	124	27	system	system	NOUN
crl-16006	124	28	to	to	PART
crl-16006	124	29	help	help	VERB
crl-16006	124	30	the	the	DET
crl-16006	124	31	project	project	NOUN
crl-16006	124	32	team	team	NOUN
crl-16006	124	33	better	well	ADV
crl-16006	124	34	determine	determine	VERB
crl-16006	124	35	the	the	DET
crl-16006	124	36	root	root	NOUN
crl-16006	124	37	causes	cause	NOUN
crl-16006	124	38	of	of	ADP
crl-16006	124	39	the	the	DET
crl-16006	124	40	service	service	NOUN
crl-16006	124	41	denial	denial	NOUN
crl-16006	124	42	issue	issue	NOUN
crl-16006	124	43	.	.	PUNCT
crl-16006	125	1	to	to	PART
crl-16006	125	2	address	address	VERB
crl-16006	125	3	the	the	DET
crl-16006	125	4	fact	fact	NOUN
crl-16006	125	5	that	that	SCONJ
crl-16006	125	6	specialist	specialist	NOUN
crl-16006	125	7	reference	reference	NOUN
crl-16006	125	8	questions	question	NOUN
crl-16006	125	9	took	take	VERB
crl-16006	125	10	an	an	DET
crl-16006	125	11	average	average	NOUN
crl-16006	125	12	of	of	ADP
crl-16006	125	13	seven	seven	NUM
crl-16006	125	14	hours	hour	NOUN
crl-16006	125	15	longer	long	ADV
crl-16006	125	16	to	to	PART
crl-16006	125	17	answer	answer	VERB
crl-16006	125	18	,	,	PUNCT
crl-16006	125	19	the	the	DET
crl-16006	125	20	project	project	NOUN
crl-16006	125	21	team	team	NOUN
crl-16006	125	22	took	take	VERB
crl-16006	125	23	steps	step	NOUN
crl-16006	125	24	to	to	PART
crl-16006	125	25	empower	empower	VERB
crl-16006	125	26	the	the	DET
crl-16006	125	27	paraprofessional	paraprofessional	NOUN
crl-16006	125	28	to	to	PART
crl-16006	125	29	answer	answer	VERB
crl-16006	125	30	certain	certain	ADJ
crl-16006	125	31	types	type	NOUN
crl-16006	125	32	of	of	ADP
crl-16006	125	33	questions	question	NOUN
crl-16006	125	34	,	,	PUNCT
crl-16006	125	35	as	as	ADV
crl-16006	125	36	long	long	ADV
crl-16006	125	37	as	as	SCONJ
crl-16006	125	38	the	the	DET
crl-16006	125	39	subject	subject	NOUN
crl-16006	125	40	specialist	specialist	NOUN
crl-16006	125	41	’s	’s	PART
crl-16006	125	42	phone	phone	NOUN
crl-16006	125	43	number	number	NOUN
crl-16006	125	44	was	be	AUX
crl-16006	125	45	included	include	VERB
crl-16006	125	46	in	in	ADP
crl-16006	125	47	the	the	DET
crl-16006	125	48	answer	answer	NOUN
crl-16006	125	49	in	in	ADP
crl-16006	125	50	case	case	NOUN
crl-16006	125	51	the	the	DET
crl-16006	125	52	patron	patron	NOUN
crl-16006	125	53	required	require	VERB
crl-16006	125	54	more	more	ADJ
crl-16006	125	55	in	in	ADP
crl-16006	125	56	-	-	PUNCT
crl-16006	125	57	depth	depth	NOUN
crl-16006	125	58	information	information	NOUN
crl-16006	125	59	.	.	PUNCT
crl-16006	126	1	an	an	DET
crl-16006	126	2	initial	initial	ADJ
crl-16006	126	3	review	review	NOUN
crl-16006	126	4	of	of	ADP
crl-16006	126	5	answers	answer	NOUN
crl-16006	126	6	to	to	ADP
crl-16006	126	7	questions	question	NOUN
crl-16006	126	8	submitted	submit	VERB
crl-16006	126	9	in	in	ADP
crl-16006	126	10	june	june	PROPN
crl-16006	126	11	and	and	CCONJ
crl-16006	126	12	july	july	PROPN
crl-16006	126	13	of	of	ADP
crl-16006	126	14	2008	2008	NUM
crl-16006	126	15	has	have	AUX
crl-16006	126	16	indicated	indicate	VERB
crl-16006	126	17	that	that	SCONJ
crl-16006	126	18	these	these	DET
crl-16006	126	19	interventions	intervention	NOUN
crl-16006	126	20	have	have	AUX
crl-16006	126	21	improved	improve	VERB
crl-16006	126	22	the	the	DET
crl-16006	126	23	quality	quality	NOUN
crl-16006	126	24	and	and	CCONJ
crl-16006	126	25	consistency	consistency	NOUN
crl-16006	126	26	of	of	ADP
crl-16006	126	27	communications	communication	NOUN
crl-16006	126	28	between	between	ADP
crl-16006	126	29	library	library	ADJ
crl-16006	126	30	employees	employee	NOUN
crl-16006	126	31	and	and	CCONJ
crl-16006	126	32	patrons	patron	NOUN
crl-16006	126	33	.	.	PUNCT
crl-16006	127	1	an	an	DET
crl-16006	127	2	analysis	analysis	NOUN
crl-16006	127	3	of	of	ADP
crl-16006	127	4	questions	question	NOUN
crl-16006	127	5	received	receive	VERB
crl-16006	127	6	and	and	CCONJ
crl-16006	127	7	answered	answer	VERB
crl-16006	127	8	during	during	ADP
crl-16006	127	9	fall	fall	NOUN
crl-16006	127	10	quarter	quarter	NOUN
crl-16006	127	11	2008	2008	NUM
crl-16006	127	12	will	will	AUX
crl-16006	127	13	need	need	VERB
crl-16006	127	14	to	to	PART
crl-16006	127	15	be	be	AUX
crl-16006	127	16	conducted	conduct	VERB
crl-16006	127	17	,	,	PUNCT
crl-16006	127	18	however	however	ADV
crl-16006	127	19	,	,	PUNCT
crl-16006	127	20	so	so	SCONJ
crl-16006	127	21	that	that	SCONJ
crl-16006	127	22	sigma	sigma	PROPN
crl-16006	127	23	level	level	NOUN
crl-16006	127	24	can	can	AUX
crl-16006	127	25	be	be	AUX
crl-16006	127	26	recalculated	recalculate	VERB
crl-16006	127	27	to	to	PART
crl-16006	127	28	verify	verify	VERB
crl-16006	127	29	the	the	DET
crl-16006	127	30	improvement	improvement	NOUN
crl-16006	127	31	.	.	PUNCT
crl-16006	128	1	theoretically	theoretically	ADV
crl-16006	128	2	,	,	PUNCT
crl-16006	128	3	by	by	ADP
crl-16006	128	4	addressing	address	VERB
crl-16006	128	5	follow	follow	NOUN
crl-16006	128	6	-	-	PUNCT
crl-16006	128	7	up	up	ADP
crl-16006	128	8	defects	defect	NOUN
crl-16006	128	9	in	in	ADP
crl-16006	128	10	questions	question	NOUN
crl-16006	128	11	and	and	CCONJ
crl-16006	128	12	answers	answer	NOUN
crl-16006	128	13	alone	alone	ADV
crl-16006	128	14	,	,	PUNCT
crl-16006	128	15	the	the	DET
crl-16006	128	16	libraries	library	NOUN
crl-16006	128	17	’	'	PUNCT
crl-16006	128	18	sigma	sigma	NOUN
crl-16006	128	19	level	level	NOUN
crl-16006	128	20	should	should	AUX
crl-16006	128	21	rise	rise	VERB
crl-16006	128	22	to	to	ADP
crl-16006	128	23	2.9	2.9	NUM
crl-16006	128	24	.	.	PUNCT
crl-16006	129	1	further	far	ADV
crl-16006	129	2	,	,	PUNCT
crl-16006	129	3	while	while	SCONJ
crl-16006	129	4	the	the	DET
crl-16006	129	5	osu	osu	NOUN
crl-16006	129	6	libraries	library	NOUN
crl-16006	129	7	does	do	VERB
crl-16006	129	8	state	state	NOUN
crl-16006	129	9	that	that	SCONJ
crl-16006	129	10	it	it	PRON
crl-16006	129	11	will	will	AUX
crl-16006	129	12	answer	answer	VERB
crl-16006	129	13	questions	question	NOUN
crl-16006	129	14	within	within	ADP
crl-16006	129	15	two	two	NUM
crl-16006	129	16	working	work	VERB
crl-16006	129	17	days	day	NOUN
crl-16006	129	18	monday	monday	PROPN
crl-16006	129	19	through	through	ADP
crl-16006	129	20	friday	friday	PROPN
crl-16006	129	21	,	,	PUNCT
crl-16006	129	22	the	the	DET
crl-16006	129	23	data	datum	NOUN
crl-16006	129	24	collected	collect	VERB
crl-16006	129	25	from	from	ADP
crl-16006	129	26	this	this	DET
crl-16006	129	27	project	project	NOUN
crl-16006	129	28	suggest	suggest	VERB
crl-16006	129	29	that	that	SCONJ
crl-16006	129	30	it	it	PRON
crl-16006	129	31	may	may	AUX
crl-16006	129	32	be	be	AUX
crl-16006	129	33	time	time	NOUN
crl-16006	129	34	for	for	SCONJ
crl-16006	129	35	the	the	DET
crl-16006	129	36	osu	osu	NOUN
crl-16006	129	37	libraries	library	NOUN
crl-16006	129	38	to	to	PART
crl-16006	129	39	revisit	revisit	VERB
crl-16006	129	40	this	this	DET
crl-16006	129	41	policy	policy	NOUN
crl-16006	129	42	.	.	PUNCT
crl-16006	130	1	over	over	ADP
crl-16006	130	2	time	time	NOUN
crl-16006	130	3	,	,	PUNCT
crl-16006	130	4	prompt	prompt	ADJ
crl-16006	130	5	response	response	NOUN
crl-16006	130	6	to	to	ADP
crl-16006	130	7	a	a	DET
crl-16006	130	8	patron	patron	NOUN
crl-16006	130	9	query	query	NOUN
crl-16006	130	10	moves	move	NOUN
crl-16006	130	11	from	from	ADP
crl-16006	130	12	being	be	AUX
crl-16006	130	13	a	a	DET
crl-16006	130	14	delighter	delighter	NOUN
crl-16006	130	15	to	to	ADP
crl-16006	130	16	an	an	DET
crl-16006	130	17	expectation	expectation	NOUN
crl-16006	130	18	,	,	PUNCT
crl-16006	130	19	just	just	ADV
crl-16006	130	20	as	as	SCONJ
crl-16006	130	21	cupholders	cupholder	NOUN
crl-16006	130	22	and	and	CCONJ
crl-16006	130	23	keyless	keyless	ADJ
crl-16006	130	24	entry	entry	NOUN
crl-16006	130	25	in	in	ADP
crl-16006	130	26	vehicles	vehicle	NOUN
crl-16006	130	27	are	be	AUX
crl-16006	130	28	now	now	ADV
crl-16006	130	29	considered	consider	VERB
crl-16006	130	30	standard.14	standard.14	NOUN
crl-16006	130	31	answers	answer	VERB
crl-16006	130	32	to	to	ADP
crl-16006	130	33	questions	question	NOUN
crl-16006	130	34	related	relate	VERB
crl-16006	130	35	to	to	ADP
crl-16006	130	36	electronic	electronic	ADJ
crl-16006	130	37	resources	resource	NOUN
crl-16006	130	38	,	,	PUNCT
crl-16006	130	39	for	for	ADP
crl-16006	130	40	example	example	NOUN
crl-16006	130	41	,	,	PUNCT
crl-16006	130	42	may	may	AUX
crl-16006	130	43	also	also	ADV
crl-16006	130	44	lose	lose	VERB
crl-16006	130	45	their	their	PRON
crl-16006	130	46	relevance	relevance	NOUN
crl-16006	130	47	for	for	ADP
crl-16006	130	48	the	the	DET
crl-16006	130	49	patron	patron	NOUN
crl-16006	130	50	as	as	ADP
crl-16006	130	51	time	time	NOUN
crl-16006	130	52	passes	pass	NOUN
crl-16006	130	53	,	,	PUNCT
crl-16006	130	54	especially	especially	ADV
crl-16006	130	55	when	when	SCONJ
crl-16006	130	56	the	the	DET
crl-16006	130	57	patron	patron	NOUN
crl-16006	130	58	has	have	VERB
crl-16006	130	59	a	a	DET
crl-16006	130	60	time	time	NOUN
crl-16006	130	61	-	-	PUNCT
crl-16006	130	62	sensitive	sensitive	ADJ
crl-16006	130	63	information	information	NOUN
crl-16006	130	64	need	need	NOUN
crl-16006	130	65	.	.	PUNCT
crl-16006	131	1	additional	additional	ADJ
crl-16006	131	2	exploration	exploration	NOUN
crl-16006	131	3	of	of	ADP
crl-16006	131	4	the	the	DET
crl-16006	131	5	causes	cause	NOUN
crl-16006	131	6	for	for	ADP
crl-16006	131	7	answer	answer	NOUN
crl-16006	131	8	delays	delay	NOUN
crl-16006	131	9	using	use	VERB
crl-16006	131	10	techniques	technique	NOUN
crl-16006	131	11	such	such	ADJ
crl-16006	131	12	as	as	ADP
crl-16006	131	13	value	value	NOUN
crl-16006	131	14	stream	stream	NOUN
crl-16006	131	15	analysis	analysis	NOUN
crl-16006	131	16	is	be	AUX
crl-16006	131	17	necessary	necessary	ADJ
crl-16006	131	18	,	,	PUNCT
crl-16006	131	19	along	along	ADP
crl-16006	131	20	with	with	ADP
crl-16006	131	21	reconsideration	reconsideration	NOUN
crl-16006	131	22	of	of	ADP
crl-16006	131	23	the	the	DET
crl-16006	131	24	library	library	NOUN
crl-16006	131	25	’s	’s	PART
crl-16006	131	26	policy	policy	NOUN
crl-16006	131	27	to	to	PART
crl-16006	131	28	answer	answer	VERB
crl-16006	131	29	questions	question	NOUN
crl-16006	131	30	within	within	ADP
crl-16006	131	31	two	two	NUM
crl-16006	131	32	working	work	VERB
crl-16006	131	33	days	day	NOUN
crl-16006	131	34	during	during	ADP
crl-16006	131	35	regular	regular	ADJ
crl-16006	131	36	working	working	ADJ
crl-16006	131	37	hours	hour	NOUN
crl-16006	131	38	monday	monday	PROPN
crl-16006	131	39	through	through	ADP
crl-16006	131	40	friday	friday	PROPN
crl-16006	131	41	.	.	PUNCT
crl-16006	132	1	control	control	PROPN
crl-16006	132	2	once	once	SCONJ
crl-16006	132	3	the	the	DET
crl-16006	132	4	process	process	NOUN
crl-16006	132	5	is	be	AUX
crl-16006	132	6	improved	improve	VERB
crl-16006	132	7	,	,	PUNCT
crl-16006	132	8	a	a	DET
crl-16006	132	9	plan	plan	NOUN
crl-16006	132	10	to	to	PART
crl-16006	132	11	monitor	monitor	VERB
crl-16006	132	12	and	and	CCONJ
crl-16006	132	13	control	control	VERB
crl-16006	132	14	the	the	DET
crl-16006	132	15	improved	improve	VERB
crl-16006	132	16	process	process	NOUN
crl-16006	132	17	must	must	AUX
crl-16006	132	18	be	be	AUX
crl-16006	132	19	established	establish	VERB
crl-16006	132	20	to	to	PART
crl-16006	132	21	sustain	sustain	VERB
crl-16006	132	22	the	the	DET
crl-16006	132	23	change	change	NOUN
crl-16006	132	24	and	and	CCONJ
crl-16006	132	25	ensure	ensure	VERB
crl-16006	132	26	that	that	SCONJ
crl-16006	132	27	the	the	DET
crl-16006	132	28	solution	solution	NOUN
crl-16006	132	29	can	can	AUX
crl-16006	132	30	continue	continue	VERB
crl-16006	132	31	to	to	PART
crl-16006	132	32	improve	improve	VERB
crl-16006	132	33	in	in	ADP
crl-16006	132	34	the	the	DET
crl-16006	132	35	future	future	NOUN
crl-16006	132	36	.	.	PUNCT
crl-16006	133	1	steps	step	NOUN
crl-16006	133	2	to	to	PART
crl-16006	133	3	standardize	standardize	VERB
crl-16006	133	4	the	the	DET
crl-16006	133	5	improved	improved	ADJ
crl-16006	133	6	process	process	NOUN
crl-16006	133	7	,	,	PUNCT
crl-16006	133	8	through	through	ADP
crl-16006	133	9	the	the	DET
crl-16006	133	10	establishment	establishment	NOUN
crl-16006	133	11	of	of	ADP
crl-16006	133	12	agreed	agree	VERB
crl-16006	133	13	-	-	PUNCT
crl-16006	133	14	upon	upon	NOUN
crl-16006	133	15	policies	policy	NOUN
crl-16006	133	16	and	and	CCONJ
crl-16006	133	17	procedures	procedure	NOUN
crl-16006	133	18	,	,	PUNCT
crl-16006	133	19	need	need	VERB
crl-16006	133	20	to	to	PART
crl-16006	133	21	be	be	AUX
crl-16006	133	22	taken	take	VERB
crl-16006	133	23	to	to	PART
crl-16006	133	24	ensure	ensure	VERB
crl-16006	133	25	the	the	DET
crl-16006	133	26	process	process	NOUN
crl-16006	133	27	is	be	AUX
crl-16006	133	28	performed	perform	VERB
crl-16006	133	29	both	both	CCONJ
crl-16006	133	30	consistently	consistently	ADV
crl-16006	133	31	and	and	CCONJ
crl-16006	133	32	effectively	effectively	ADV
crl-16006	133	33	.	.	PUNCT
crl-16006	134	1	following	follow	VERB
crl-16006	134	2	the	the	DET
crl-16006	134	3	author	author	NOUN
crl-16006	134	4	’s	’s	PART
crl-16006	134	5	presentation	presentation	NOUN
crl-16006	134	6	to	to	ADP
crl-16006	134	7	public	public	ADJ
crl-16006	134	8	services	service	NOUN
crl-16006	134	9	librarians	librarian	NOUN
crl-16006	134	10	and	and	CCONJ
crl-16006	134	11	paraprofessionals	paraprofessional	NOUN
crl-16006	134	12	during	during	ADP
crl-16006	134	13	the	the	DET
crl-16006	134	14	improve	improve	NOUN
crl-16006	134	15	phase	phase	NOUN
crl-16006	134	16	,	,	PUNCT
crl-16006	134	17	it	it	PRON
crl-16006	134	18	was	be	AUX
crl-16006	134	19	apparent	apparent	ADJ
crl-16006	134	20	that	that	SCONJ
crl-16006	134	21	,	,	PUNCT
crl-16006	134	22	while	while	SCONJ
crl-16006	134	23	the	the	DET
crl-16006	134	24	rusa	rusa	NOUN
crl-16006	134	25	guidelines	guideline	NOUN
crl-16006	134	26	are	be	AUX
crl-16006	134	27	an	an	DET
crl-16006	134	28	appropriate	appropriate	ADJ
crl-16006	134	29	standard	standard	NOUN
crl-16006	134	30	,	,	PUNCT
crl-16006	134	31	there	there	PRON
crl-16006	134	32	is	be	VERB
crl-16006	134	33	a	a	DET
crl-16006	134	34	wide	wide	ADJ
crl-16006	134	35	variety	variety	NOUN
crl-16006	134	36	of	of	ADP
crl-16006	134	37	interpretations	interpretation	NOUN
crl-16006	134	38	of	of	ADP
crl-16006	134	39	these	these	DET
crl-16006	134	40	guidelines	guideline	NOUN
crl-16006	134	41	by	by	ADP
crl-16006	134	42	osu	osu	NOUN
crl-16006	134	43	librarians	librarian	NOUN
crl-16006	134	44	and	and	CCONJ
crl-16006	134	45	paraprofessional	paraprofessional	ADJ
crl-16006	134	46	library	library	NOUN
crl-16006	134	47	assistants	assistant	NOUN
crl-16006	134	48	.	.	PUNCT
crl-16006	135	1	since	since	SCONJ
crl-16006	135	2	this	this	DET
crl-16006	135	3	issue	issue	NOUN
crl-16006	135	4	was	be	AUX
crl-16006	135	5	outside	outside	ADP
crl-16006	135	6	the	the	DET
crl-16006	135	7	scope	scope	NOUN
crl-16006	135	8	of	of	ADP
crl-16006	135	9	the	the	DET
crl-16006	135	10	current	current	ADJ
crl-16006	135	11	project	project	NOUN
crl-16006	135	12	,	,	PUNCT
crl-16006	135	13	a	a	DET
crl-16006	135	14	second	second	ADJ
crl-16006	135	15	project	project	NOUN
crl-16006	135	16	team	team	NOUN
crl-16006	135	17	was	be	AUX
crl-16006	135	18	established	establish	VERB
crl-16006	135	19	in	in	ADP
crl-16006	135	20	july	july	PROPN
crl-16006	135	21	2008	2008	NUM
crl-16006	135	22	to	to	PART
crl-16006	135	23	draft	draft	VERB
crl-16006	135	24	a	a	DET
crl-16006	135	25	locally	locally	ADV
crl-16006	135	26	agreedupon	agreedupon	NOUN
crl-16006	135	27	standard	standard	NOUN
crl-16006	135	28	for	for	ADP
crl-16006	135	29	interpreting	interpret	VERB
crl-16006	135	30	the	the	DET
crl-16006	135	31	rusa	rusa	NOUN
crl-16006	135	32	guidelines	guideline	NOUN
crl-16006	135	33	that	that	PRON
crl-16006	135	34	could	could	AUX
crl-16006	135	35	be	be	AUX
crl-16006	135	36	incorporated	incorporate	VERB
crl-16006	135	37	into	into	ADP
crl-16006	135	38	the	the	DET
crl-16006	135	39	policies	policy	NOUN
crl-16006	135	40	and	and	CCONJ
crl-16006	135	41	procedures	procedure	NOUN
crl-16006	135	42	for	for	ADP
crl-16006	135	43	the	the	DET
crl-16006	135	44	osu	osu	NOUN
crl-16006	135	45	libraries	library	NOUN
crl-16006	135	46	’	'	PUNCT
crl-16006	135	47	e	e	NOUN
crl-16006	135	48	-	-	NOUN
crl-16006	135	49	mail	mail	NOUN
crl-16006	135	50	reference	reference	NOUN
crl-16006	135	51	service	service	NOUN
crl-16006	135	52	.	.	PUNCT
crl-16006	136	1	sampling	sample	VERB
crl-16006	136	2	strategies	strategy	NOUN
crl-16006	136	3	to	to	PART
crl-16006	136	4	monitor	monitor	VERB
crl-16006	136	5	the	the	DET
crl-16006	136	6	improved	improve	VERB
crl-16006	136	7	process	process	NOUN
crl-16006	136	8	must	must	AUX
crl-16006	136	9	be	be	AUX
crl-16006	136	10	identified	identify	VERB
crl-16006	136	11	next	next	ADV
crl-16006	136	12	,	,	PUNCT
crl-16006	136	13	so	so	SCONJ
crl-16006	136	14	that	that	SCONJ
crl-16006	136	15	data	datum	NOUN
crl-16006	136	16	can	can	AUX
crl-16006	136	17	be	be	AUX
crl-16006	136	18	promptly	promptly	ADV
crl-16006	136	19	collected	collect	VERB
crl-16006	136	20	and	and	CCONJ
crl-16006	136	21	reported	report	VERB
crl-16006	136	22	using	use	VERB
crl-16006	136	23	control	control	NOUN
crl-16006	136	24	charts	chart	NOUN
crl-16006	136	25	,	,	PUNCT
crl-16006	136	26	frequency	frequency	NOUN
crl-16006	136	27	plots	plot	NOUN
crl-16006	136	28	,	,	PUNCT
crl-16006	136	29	pareto	pareto	ADJ
crl-16006	136	30	charts	chart	NOUN
crl-16006	136	31	,	,	PUNCT
crl-16006	136	32	and	and	CCONJ
crl-16006	136	33	other	other	ADJ
crl-16006	136	34	quality	quality	NOUN
crl-16006	136	35	management	management	NOUN
crl-16006	136	36	tools	tool	NOUN
crl-16006	136	37	.	.	PUNCT
crl-16006	137	1	control	control	NOUN
crl-16006	137	2	charts	chart	NOUN
crl-16006	137	3	are	be	AUX
crl-16006	137	4	particularly	particularly	ADV
crl-16006	137	5	helpful	helpful	ADJ
crl-16006	137	6	for	for	ADP
crl-16006	137	7	monitoring	monitor	VERB
crl-16006	137	8	the	the	DET
crl-16006	137	9	sustained	sustained	ADJ
crl-16006	137	10	improvement	improvement	NOUN
crl-16006	137	11	of	of	ADP
crl-16006	137	12	a	a	DET
crl-16006	137	13	process	process	NOUN
crl-16006	137	14	.	.	PUNCT
crl-16006	138	1	if	if	SCONJ
crl-16006	138	2	set	set	VERB
crl-16006	138	3	up	up	ADP
crl-16006	138	4	appropriately	appropriately	ADV
crl-16006	138	5	,	,	PUNCT
crl-16006	138	6	they	they	PRON
crl-16006	138	7	facilitate	facilitate	VERB
crl-16006	138	8	quickfeedback	quickfeedback	NOUN
crl-16006	138	9	loops	loop	NOUN
crl-16006	138	10	that	that	PRON
crl-16006	138	11	help	help	VERB
crl-16006	138	12	employees	employee	NOUN
crl-16006	138	13	to	to	PART
crl-16006	138	14	determine	determine	VERB
crl-16006	138	15	whether	whether	SCONJ
crl-16006	138	16	a	a	DET
crl-16006	138	17	problem	problem	NOUN
crl-16006	138	18	must	must	AUX
crl-16006	138	19	be	be	AUX
crl-16006	138	20	addressed	address	VERB
crl-16006	138	21	immediately	immediately	ADV
crl-16006	138	22	or	or	CCONJ
crl-16006	138	23	can	can	AUX
crl-16006	138	24	be	be	AUX
crl-16006	138	25	attributed	attribute	VERB
crl-16006	138	26	to	to	ADP
crl-16006	138	27	a	a	DET
crl-16006	138	28	one	one	NUM
crl-16006	138	29	-	-	PUNCT
crl-16006	138	30	time	time	NOUN
crl-16006	138	31	special	special	ADJ
crl-16006	138	32	cause	cause	NOUN
crl-16006	138	33	.	.	PUNCT
crl-16006	139	1	regardless	regardless	ADV
crl-16006	139	2	of	of	ADP
crl-16006	139	3	the	the	DET
crl-16006	139	4	tool	tool	NOUN
crl-16006	139	5	selected	select	VERB
crl-16006	139	6	,	,	PUNCT
crl-16006	139	7	a	a	DET
crl-16006	139	8	strategy	strategy	NOUN
crl-16006	139	9	for	for	ADP
crl-16006	139	10	continuous	continuous	ADJ
crl-16006	139	11	improvement	improvement	NOUN
crl-16006	139	12	of	of	ADP
crl-16006	139	13	the	the	DET
crl-16006	139	14	process	process	NOUN
crl-16006	139	15	must	must	AUX
crl-16006	139	16	be	be	AUX
crl-16006	139	17	established	establish	VERB
crl-16006	139	18	,	,	PUNCT
crl-16006	139	19	along	along	ADP
crl-16006	139	20	with	with	ADP
crl-16006	139	21	a	a	DET
crl-16006	139	22	mechanism	mechanism	NOUN
crl-16006	139	23	for	for	ADP
crl-16006	139	24	closing	close	VERB
crl-16006	139	25	the	the	DET
crl-16006	139	26	project	project	NOUN
crl-16006	139	27	and	and	CCONJ
crl-16006	139	28	transferring	transfer	VERB
crl-16006	139	29	full	full	ADJ
crl-16006	139	30	responsibility	responsibility	NOUN
crl-16006	139	31	for	for	ADP
crl-16006	139	32	the	the	DET
crl-16006	139	33	operation	operation	NOUN
crl-16006	139	34	and	and	CCONJ
crl-16006	139	35	improvement	improvement	NOUN
crl-16006	139	36	of	of	ADP
crl-16006	139	37	the	the	DET
crl-16006	139	38	process	process	NOUN
crl-16006	139	39	back	back	ADV
crl-16006	139	40	to	to	ADP
crl-16006	139	41	the	the	DET
crl-16006	139	42	process	process	NOUN
crl-16006	139	43	owner	owner	NOUN
crl-16006	139	44	.	.	PUNCT
crl-16006	140	1	http	http	ADJ
crl-16006	140	2	:	:	PUNCT
crl-16006	140	3	standard.14	standard.14	NOUN
crl-16006	140	4	224	224	NUM
crl-16006	140	5	college	college	PROPN
crl-16006	140	6	&	&	CCONJ
crl-16006	140	7	research	research	PROPN
crl-16006	140	8	libraries	library	NOUN
crl-16006	140	9	may	may	AUX
crl-16006	140	10	2009	2009	NUM
crl-16006	140	11	discussion	discussion	NOUN
crl-16006	140	12	lean	lean	VERB
crl-16006	140	13	six	six	NUM
crl-16006	140	14	sigma	sigma	NOUN
crl-16006	140	15	is	be	AUX
crl-16006	140	16	just	just	ADV
crl-16006	140	17	one	one	NUM
crl-16006	140	18	of	of	ADP
crl-16006	140	19	many	many	ADJ
crl-16006	140	20	philosophies	philosophy	NOUN
crl-16006	140	21	and	and	CCONJ
crl-16006	140	22	process	process	NOUN
crl-16006	140	23	improvement	improvement	NOUN
crl-16006	140	24	methodologies	methodology	NOUN
crl-16006	140	25	libraries	library	NOUN
crl-16006	140	26	can	can	AUX
crl-16006	140	27	leverage	leverage	VERB
crl-16006	140	28	to	to	PART
crl-16006	140	29	facilitate	facilitate	VERB
crl-16006	140	30	change	change	NOUN
crl-16006	140	31	.	.	PUNCT
crl-16006	141	1	the	the	DET
crl-16006	141	2	system	system	NOUN
crl-16006	141	3	does	do	AUX
crl-16006	141	4	not	not	PART
crl-16006	141	5	need	need	VERB
crl-16006	141	6	to	to	PART
crl-16006	141	7	be	be	AUX
crl-16006	141	8	used	use	VERB
crl-16006	141	9	exclusively	exclusively	ADV
crl-16006	141	10	of	of	ADP
crl-16006	141	11	other	other	ADJ
crl-16006	141	12	quality	quality	NOUN
crl-16006	141	13	improvement	improvement	NOUN
crl-16006	141	14	programs	program	NOUN
crl-16006	141	15	.	.	PUNCT
crl-16006	142	1	it	it	PRON
crl-16006	142	2	does	do	AUX
crl-16006	142	3	,	,	PUNCT
crl-16006	142	4	however	however	ADV
crl-16006	142	5	,	,	PUNCT
crl-16006	142	6	provide	provide	VERB
crl-16006	142	7	an	an	DET
crl-16006	142	8	infrastructure	infrastructure	NOUN
crl-16006	142	9	for	for	ADP
crl-16006	142	10	supporting	support	VERB
crl-16006	142	11	change	change	NOUN
crl-16006	142	12	and	and	CCONJ
crl-16006	142	13	a	a	DET
crl-16006	142	14	discipline	discipline	NOUN
crl-16006	142	15	to	to	PART
crl-16006	142	16	examine	examine	VERB
crl-16006	142	17	and	and	CCONJ
crl-16006	142	18	continually	continually	ADV
crl-16006	142	19	improve	improve	VERB
crl-16006	142	20	service	service	NOUN
crl-16006	142	21	processes	process	NOUN
crl-16006	142	22	.	.	PUNCT
crl-16006	143	1	the	the	DET
crl-16006	143	2	example	example	NOUN
crl-16006	143	3	of	of	ADP
crl-16006	143	4	using	use	VERB
crl-16006	143	5	the	the	DET
crl-16006	143	6	dmaic	dmaic	ADJ
crl-16006	143	7	framework	framework	NOUN
crl-16006	143	8	and	and	CCONJ
crl-16006	143	9	associated	associate	VERB
crl-16006	143	10	quality	quality	NOUN
crl-16006	143	11	management	management	NOUN
crl-16006	143	12	tools	tool	NOUN
crl-16006	143	13	to	to	PART
crl-16006	143	14	improve	improve	VERB
crl-16006	143	15	the	the	DET
crl-16006	143	16	osu	osu	NOUN
crl-16006	143	17	libraries	library	NOUN
crl-16006	143	18	’	'	PUNCT
crl-16006	143	19	e	e	NOUN
crl-16006	143	20	-	-	NOUN
crl-16006	143	21	mail	mail	NOUN
crl-16006	143	22	reference	reference	NOUN
crl-16006	143	23	service	service	NOUN
crl-16006	143	24	,	,	PUNCT
crl-16006	143	25	like	like	ADP
crl-16006	143	26	any	any	DET
crl-16006	143	27	other	other	ADJ
crl-16006	143	28	research	research	NOUN
crl-16006	143	29	project	project	NOUN
crl-16006	143	30	,	,	PUNCT
crl-16006	143	31	has	have	VERB
crl-16006	143	32	limitations	limitation	NOUN
crl-16006	143	33	that	that	PRON
crl-16006	143	34	must	must	AUX
crl-16006	143	35	be	be	AUX
crl-16006	143	36	disclosed	disclose	VERB
crl-16006	143	37	.	.	PUNCT
crl-16006	144	1	only	only	ADV
crl-16006	144	2	one	one	NUM
crl-16006	144	3	librarian	librarian	ADJ
crl-16006	144	4	representative	representative	NOUN
crl-16006	144	5	,	,	PUNCT
crl-16006	144	6	for	for	ADP
crl-16006	144	7	instance	instance	NOUN
crl-16006	144	8	,	,	PUNCT
crl-16006	144	9	participated	participate	VERB
crl-16006	144	10	on	on	ADP
crl-16006	144	11	the	the	DET
crl-16006	144	12	project	project	NOUN
crl-16006	144	13	team	team	NOUN
crl-16006	144	14	.	.	PUNCT
crl-16006	145	1	the	the	DET
crl-16006	145	2	author	author	NOUN
crl-16006	145	3	evaluated	evaluate	VERB
crl-16006	145	4	all	all	DET
crl-16006	145	5	answers	answer	NOUN
crl-16006	145	6	to	to	ADP
crl-16006	145	7	the	the	DET
crl-16006	145	8	586	586	NUM
crl-16006	145	9	e	e	NOUN
crl-16006	145	10	-	-	NOUN
crl-16006	145	11	mail	mail	NOUN
crl-16006	145	12	questions	question	NOUN
crl-16006	145	13	received	receive	VERB
crl-16006	145	14	for	for	ADP
crl-16006	145	15	conformance	conformance	NOUN
crl-16006	145	16	to	to	PART
crl-16006	145	17	rusa	rusa	VERB
crl-16006	145	18	guidelines	guideline	NOUN
crl-16006	145	19	.	.	PUNCT
crl-16006	146	1	while	while	SCONJ
crl-16006	146	2	the	the	DET
crl-16006	146	3	rusa	rusa	NOUN
crl-16006	146	4	guidelines	guideline	NOUN
crl-16006	146	5	may	may	AUX
crl-16006	146	6	attempt	attempt	VERB
crl-16006	146	7	to	to	PART
crl-16006	146	8	state	state	VERB
crl-16006	146	9	clearly	clearly	ADV
crl-16006	146	10	what	what	PRON
crl-16006	146	11	constitutes	constitute	VERB
crl-16006	146	12	behaviors	behavior	NOUN
crl-16006	146	13	for	for	ADP
crl-16006	146	14	effective	effective	ADJ
crl-16006	146	15	reference	reference	NOUN
crl-16006	146	16	service	service	NOUN
crl-16006	146	17	,	,	PUNCT
crl-16006	146	18	the	the	DET
crl-16006	146	19	variability	variability	NOUN
crl-16006	146	20	among	among	ADP
crl-16006	146	21	librarians	librarian	NOUN
crl-16006	146	22	’	’	PART
crl-16006	146	23	perceptions	perception	NOUN
crl-16006	146	24	of	of	ADP
crl-16006	146	25	what	what	PRON
crl-16006	146	26	truly	truly	ADV
crl-16006	146	27	constitutes	constitute	VERB
crl-16006	146	28	a	a	DET
crl-16006	146	29	complete	complete	ADJ
crl-16006	146	30	,	,	PUNCT
crl-16006	146	31	accurate	accurate	ADJ
crl-16006	146	32	answer	answer	NOUN
crl-16006	146	33	,	,	PUNCT
crl-16006	146	34	or	or	CCONJ
crl-16006	146	35	even	even	ADV
crl-16006	146	36	follow	follow	VERB
crl-16006	146	37	-	-	PUNCT
crl-16006	146	38	up	up	ADP
crl-16006	146	39	language	language	NOUN
crl-16006	146	40	,	,	PUNCT
crl-16006	146	41	can	can	AUX
crl-16006	146	42	be	be	AUX
crl-16006	146	43	problematic	problematic	ADJ
crl-16006	146	44	.	.	PUNCT
crl-16006	147	1	to	to	PART
crl-16006	147	2	verify	verify	VERB
crl-16006	147	3	the	the	DET
crl-16006	147	4	veracity	veracity	NOUN
crl-16006	147	5	of	of	ADP
crl-16006	147	6	the	the	DET
crl-16006	147	7	operational	operational	ADJ
crl-16006	147	8	definitions	definition	NOUN
crl-16006	147	9	and	and	CCONJ
crl-16006	147	10	their	their	PRON
crl-16006	147	11	application	application	NOUN
crl-16006	147	12	in	in	ADP
crl-16006	147	13	the	the	DET
crl-16006	147	14	analysis	analysis	NOUN
crl-16006	147	15	,	,	PUNCT
crl-16006	147	16	the	the	DET
crl-16006	147	17	second	second	ADJ
crl-16006	147	18	project	project	NOUN
crl-16006	147	19	team	team	NOUN
crl-16006	147	20	charged	charge	VERB
crl-16006	147	21	to	to	PART
crl-16006	147	22	establish	establish	VERB
crl-16006	147	23	locally	locally	ADV
crl-16006	147	24	agreed	agree	VERB
crl-16006	147	25	-	-	PUNCT
crl-16006	147	26	upon	upon	NOUN
crl-16006	147	27	standards	standard	NOUN
crl-16006	147	28	for	for	ADP
crl-16006	147	29	interpreting	interpret	VERB
crl-16006	147	30	the	the	DET
crl-16006	147	31	rusa	rusa	NOUN
crl-16006	147	32	guidelines	guideline	NOUN
crl-16006	147	33	must	must	AUX
crl-16006	147	34	conduct	conduct	VERB
crl-16006	147	35	a	a	DET
crl-16006	147	36	gage	gage	NOUN
crl-16006	147	37	r&r	r&r	NOUN
crl-16006	147	38	analysis	analysis	NOUN
crl-16006	147	39	.	.	PUNCT
crl-16006	148	1	gage	gage	NOUN
crl-16006	148	2	r&r	r&r	PROPN
crl-16006	148	3	is	be	AUX
crl-16006	148	4	a	a	DET
crl-16006	148	5	statistical	statistical	ADJ
crl-16006	148	6	tool	tool	NOUN
crl-16006	148	7	that	that	PRON
crl-16006	148	8	measures	measure	VERB
crl-16006	148	9	the	the	DET
crl-16006	148	10	ability	ability	NOUN
crl-16006	148	11	of	of	ADP
crl-16006	148	12	a	a	DET
crl-16006	148	13	measurement	measurement	NOUN
crl-16006	148	14	instrument	instrument	NOUN
crl-16006	148	15	to	to	PART
crl-16006	148	16	produce	produce	VERB
crl-16006	148	17	the	the	DET
crl-16006	148	18	same	same	ADJ
crl-16006	148	19	results	result	NOUN
crl-16006	148	20	when	when	SCONJ
crl-16006	148	21	studying	study	VERB
crl-16006	148	22	one	one	NUM
crl-16006	148	23	sample	sample	NOUN
crl-16006	148	24	repeatedly	repeatedly	ADV
crl-16006	148	25	and	and	CCONJ
crl-16006	148	26	the	the	DET
crl-16006	148	27	ability	ability	NOUN
crl-16006	148	28	of	of	ADP
crl-16006	148	29	different	different	ADJ
crl-16006	148	30	operators	operator	NOUN
crl-16006	148	31	to	to	PART
crl-16006	148	32	reproduce	reproduce	VERB
crl-16006	148	33	results	result	NOUN
crl-16006	148	34	when	when	SCONJ
crl-16006	148	35	using	use	VERB
crl-16006	148	36	the	the	DET
crl-16006	148	37	same	same	ADJ
crl-16006	148	38	sample	sample	NOUN
crl-16006	148	39	and	and	CCONJ
crl-16006	148	40	instrument	instrument	NOUN
crl-16006	148	41	.	.	PUNCT
crl-16006	149	1	this	this	PRON
crl-16006	149	2	means	mean	VERB
crl-16006	149	3	that	that	SCONJ
crl-16006	149	4	,	,	PUNCT
crl-16006	149	5	if	if	SCONJ
crl-16006	149	6	the	the	DET
crl-16006	149	7	author	author	NOUN
crl-16006	149	8	reevaluated	reevaluate	VERB
crl-16006	149	9	the	the	DET
crl-16006	149	10	answers	answer	NOUN
crl-16006	149	11	to	to	ADP
crl-16006	149	12	the	the	DET
crl-16006	149	13	586	586	NUM
crl-16006	149	14	e	e	NOUN
crl-16006	149	15	-	-	NOUN
crl-16006	149	16	mail	mail	NOUN
crl-16006	149	17	questions	question	NOUN
crl-16006	149	18	again	again	ADV
crl-16006	149	19	,	,	PUNCT
crl-16006	149	20	she	she	PRON
crl-16006	149	21	would	would	AUX
crl-16006	149	22	need	need	VERB
crl-16006	149	23	to	to	PART
crl-16006	149	24	be	be	AUX
crl-16006	149	25	able	able	ADJ
crl-16006	149	26	to	to	PART
crl-16006	149	27	repeat	repeat	VERB
crl-16006	149	28	the	the	DET
crl-16006	149	29	same	same	ADJ
crl-16006	149	30	results	result	NOUN
crl-16006	149	31	in	in	ADP
crl-16006	149	32	the	the	DET
crl-16006	149	33	excel	excel	NOUN
crl-16006	149	34	spreadsheet	spreadsheet	NOUN
crl-16006	149	35	.	.	PUNCT
crl-16006	150	1	other	other	ADJ
crl-16006	150	2	peer	peer	NOUN
crl-16006	150	3	librarians	librarian	NOUN
crl-16006	150	4	on	on	ADP
crl-16006	150	5	the	the	DET
crl-16006	150	6	project	project	NOUN
crl-16006	150	7	team	team	NOUN
crl-16006	150	8	would	would	AUX
crl-16006	150	9	need	need	VERB
crl-16006	150	10	to	to	PART
crl-16006	150	11	be	be	AUX
crl-16006	150	12	able	able	ADJ
crl-16006	150	13	to	to	PART
crl-16006	150	14	reproduce	reproduce	VERB
crl-16006	150	15	the	the	DET
crl-16006	150	16	same	same	ADJ
crl-16006	150	17	results	result	NOUN
crl-16006	150	18	using	use	VERB
crl-16006	150	19	the	the	DET
crl-16006	150	20	same	same	ADJ
crl-16006	150	21	excel	excel	NOUN
crl-16006	150	22	spreadsheet	spreadsheet	NOUN
crl-16006	150	23	.	.	PUNCT
crl-16006	151	1	while	while	SCONJ
crl-16006	151	2	many	many	ADJ
crl-16006	151	3	companies	company	NOUN
crl-16006	151	4	have	have	AUX
crl-16006	151	5	used	use	VERB
crl-16006	151	6	lean	lean	ADJ
crl-16006	151	7	six	six	NUM
crl-16006	151	8	sigma	sigma	NOUN
crl-16006	151	9	to	to	PART
crl-16006	151	10	improve	improve	VERB
crl-16006	151	11	their	their	PRON
crl-16006	151	12	operations	operation	NOUN
crl-16006	151	13	,	,	PUNCT
crl-16006	151	14	the	the	DET
crl-16006	151	15	lean	lean	ADJ
crl-16006	151	16	six	six	NUM
crl-16006	151	17	sigma	sigma	NOUN
crl-16006	151	18	approach	approach	NOUN
crl-16006	151	19	to	to	ADP
crl-16006	151	20	quality	quality	NOUN
crl-16006	151	21	has	have	VERB
crl-16006	151	22	its	its	PRON
crl-16006	151	23	own	own	ADJ
crl-16006	151	24	limitations	limitation	NOUN
crl-16006	151	25	and	and	CCONJ
crl-16006	151	26	can	can	AUX
crl-16006	151	27	not	not	PART
crl-16006	151	28	address	address	VERB
crl-16006	151	29	all	all	DET
crl-16006	151	30	problems	problem	NOUN
crl-16006	151	31	.	.	PUNCT
crl-16006	152	1	a	a	DET
crl-16006	152	2	true	true	ADJ
crl-16006	152	3	companywide	companywide	NOUN
crl-16006	152	4	deployment	deployment	NOUN
crl-16006	152	5	of	of	ADP
crl-16006	152	6	a	a	DET
crl-16006	152	7	lean	lean	ADJ
crl-16006	152	8	six	six	NUM
crl-16006	152	9	sigma	sigma	NOUN
crl-16006	152	10	initiative	initiative	NOUN
crl-16006	152	11	requires	require	VERB
crl-16006	152	12	top	top	ADJ
crl-16006	152	13	-	-	PUNCT
crl-16006	152	14	down	down	ADP
crl-16006	152	15	administrative	administrative	ADJ
crl-16006	152	16	support	support	NOUN
crl-16006	152	17	in	in	ADP
crl-16006	152	18	selecting	select	VERB
crl-16006	152	19	and	and	CCONJ
crl-16006	152	20	providing	provide	VERB
crl-16006	152	21	both	both	CCONJ
crl-16006	152	22	human	human	ADJ
crl-16006	152	23	and	and	CCONJ
crl-16006	152	24	financial	financial	ADJ
crl-16006	152	25	resources	resource	NOUN
crl-16006	152	26	for	for	SCONJ
crl-16006	152	27	projects	project	NOUN
crl-16006	152	28	to	to	PART
crl-16006	152	29	succeed	succeed	VERB
crl-16006	152	30	.	.	PUNCT
crl-16006	153	1	further	far	ADV
crl-16006	153	2	,	,	PUNCT
crl-16006	153	3	the	the	DET
crl-16006	153	4	initiative	initiative	NOUN
crl-16006	153	5	must	must	AUX
crl-16006	153	6	be	be	AUX
crl-16006	153	7	well	well	ADV
crl-16006	153	8	aligned	align	VERB
crl-16006	153	9	with	with	ADP
crl-16006	153	10	the	the	DET
crl-16006	153	11	organization	organization	NOUN
crl-16006	153	12	’s	’s	PART
crl-16006	153	13	strategy	strategy	NOUN
crl-16006	153	14	.	.	PUNCT
crl-16006	154	1	processes	process	NOUN
crl-16006	154	2	must	must	AUX
crl-16006	154	3	exist	exist	VERB
crl-16006	154	4	first	first	ADV
crl-16006	154	5	for	for	SCONJ
crl-16006	154	6	projects	project	NOUN
crl-16006	154	7	to	to	PART
crl-16006	154	8	be	be	AUX
crl-16006	154	9	identified	identify	VERB
crl-16006	154	10	,	,	PUNCT
crl-16006	154	11	which	which	PRON
crl-16006	154	12	also	also	ADV
crl-16006	154	13	leads	lead	VERB
crl-16006	154	14	to	to	ADP
crl-16006	154	15	the	the	DET
crl-16006	154	16	assumption	assumption	NOUN
crl-16006	154	17	“	"	PUNCT
crl-16006	154	18	that	that	SCONJ
crl-16006	154	19	the	the	DET
crl-16006	154	20	existing	exist	VERB
crl-16006	154	21	process	process	NOUN
crl-16006	154	22	design	design	NOUN
crl-16006	154	23	is	be	AUX
crl-16006	154	24	fundamentally	fundamentally	ADV
crl-16006	154	25	sound	sound	ADJ
crl-16006	154	26	and	and	CCONJ
crl-16006	154	27	just	just	ADV
crl-16006	154	28	needs	need	VERB
crl-16006	154	29	minor	minor	ADJ
crl-16006	154	30	adjustments	adjustment	NOUN
crl-16006	154	31	to	to	PART
crl-16006	154	32	be	be	AUX
crl-16006	154	33	more	more	ADV
crl-16006	154	34	efficient	efficient	ADJ
crl-16006	154	35	.	.	PUNCT
crl-16006	155	1	”15	”15	VERB
crl-16006	155	2	the	the	DET
crl-16006	155	3	framework	framework	NOUN
crl-16006	155	4	may	may	AUX
crl-16006	155	5	discourage	discourage	VERB
crl-16006	155	6	rethinking	rethinking	NOUN
crl-16006	155	7	or	or	CCONJ
crl-16006	155	8	introducing	introduce	VERB
crl-16006	155	9	entirely	entirely	ADV
crl-16006	155	10	new	new	ADJ
crl-16006	155	11	ways	way	NOUN
crl-16006	155	12	to	to	PART
crl-16006	155	13	execute	execute	VERB
crl-16006	155	14	a	a	DET
crl-16006	155	15	process	process	NOUN
crl-16006	155	16	.	.	PUNCT
crl-16006	156	1	there	there	PRON
crl-16006	156	2	are	be	VERB
crl-16006	156	3	also	also	ADV
crl-16006	156	4	questions	question	NOUN
crl-16006	156	5	as	as	ADP
crl-16006	156	6	to	to	ADP
crl-16006	156	7	whether	whether	SCONJ
crl-16006	156	8	lean	lean	VERB
crl-16006	156	9	six	six	NUM
crl-16006	156	10	sigma	sigma	NOUN
crl-16006	156	11	could	could	AUX
crl-16006	156	12	be	be	AUX
crl-16006	156	13	sustainable	sustainable	ADJ
crl-16006	156	14	in	in	ADP
crl-16006	156	15	the	the	DET
crl-16006	156	16	library	library	NOUN
crl-16006	156	17	environment	environment	NOUN
crl-16006	156	18	.	.	PUNCT
crl-16006	157	1	most	most	ADJ
crl-16006	157	2	libraries	library	NOUN
crl-16006	157	3	struggle	struggle	VERB
crl-16006	157	4	to	to	PART
crl-16006	157	5	maximize	maximize	VERB
crl-16006	157	6	patron	patron	NOUN
crl-16006	157	7	service	service	NOUN
crl-16006	157	8	with	with	ADP
crl-16006	157	9	significant	significant	ADJ
crl-16006	157	10	budgetary	budgetary	ADJ
crl-16006	157	11	constraints	constraint	NOUN
crl-16006	157	12	.	.	PUNCT
crl-16006	158	1	training	training	NOUN
crl-16006	158	2	staff	staff	NOUN
crl-16006	158	3	in	in	ADP
crl-16006	158	4	the	the	DET
crl-16006	158	5	various	various	ADJ
crl-16006	158	6	levels	level	NOUN
crl-16006	158	7	of	of	ADP
crl-16006	158	8	six	six	NUM
crl-16006	158	9	sigma	sigma	NOUN
crl-16006	158	10	knowledge	knowledge	NOUN
crl-16006	158	11	requires	require	VERB
crl-16006	158	12	a	a	DET
crl-16006	158	13	significant	significant	ADJ
crl-16006	158	14	investment	investment	NOUN
crl-16006	158	15	of	of	ADP
crl-16006	158	16	both	both	DET
crl-16006	158	17	time	time	NOUN
crl-16006	158	18	and	and	CCONJ
crl-16006	158	19	financial	financial	ADJ
crl-16006	158	20	resources.16	resources.16	PROPN
crl-16006	158	21	other	other	ADJ
crl-16006	158	22	continuous	continuous	ADJ
crl-16006	158	23	quality	quality	NOUN
crl-16006	158	24	improvement	improvement	NOUN
crl-16006	158	25	programs	program	NOUN
crl-16006	158	26	,	,	PUNCT
crl-16006	158	27	such	such	ADJ
crl-16006	158	28	as	as	ADP
crl-16006	158	29	iso	iso	NOUN
crl-16006	158	30	9001	9001	NUM
crl-16006	158	31	or	or	CCONJ
crl-16006	158	32	the	the	DET
crl-16006	158	33	malcolm	malcolm	PROPN
crl-16006	158	34	-	-	PUNCT
crl-16006	158	35	baldridge	baldridge	NOUN
crl-16006	158	36	national	national	ADJ
crl-16006	158	37	quality	quality	PROPN
crl-16006	158	38	award	award	NOUN
crl-16006	158	39	,	,	PUNCT
crl-16006	158	40	have	have	AUX
crl-16006	158	41	already	already	ADV
crl-16006	158	42	been	be	AUX
crl-16006	158	43	successfully	successfully	ADV
crl-16006	158	44	implemented	implement	VERB
crl-16006	158	45	by	by	ADP
crl-16006	158	46	other	other	ADJ
crl-16006	158	47	library	library	NOUN
crl-16006	158	48	organizations	organization	NOUN
crl-16006	158	49	and	and	CCONJ
crl-16006	158	50	may	may	AUX
crl-16006	158	51	also	also	ADV
crl-16006	158	52	prove	prove	VERB
crl-16006	158	53	to	to	PART
crl-16006	158	54	be	be	AUX
crl-16006	158	55	useful	useful	ADJ
crl-16006	158	56	for	for	ADP
crl-16006	158	57	encouraging	encourage	VERB
crl-16006	158	58	a	a	DET
crl-16006	158	59	library	library	ADJ
crl-16006	158	60	organization	organization	NOUN
crl-16006	158	61	to	to	PART
crl-16006	158	62	establish	establish	VERB
crl-16006	158	63	an	an	DET
crl-16006	158	64	infrastructure	infrastructure	NOUN
crl-16006	158	65	that	that	PRON
crl-16006	158	66	supports	support	VERB
crl-16006	158	67	a	a	DET
crl-16006	158	68	culture	culture	NOUN
crl-16006	158	69	of	of	ADP
crl-16006	158	70	assessment	assessment	NOUN
crl-16006	158	71	and	and	CCONJ
crl-16006	158	72	change.17	change.17	PROPN
crl-16006	158	73	libraries	library	NOUN
crl-16006	158	74	can	can	AUX
crl-16006	158	75	customize	customize	VERB
crl-16006	158	76	and	and	CCONJ
crl-16006	158	77	borrow	borrow	VERB
crl-16006	158	78	a	a	DET
crl-16006	158	79	number	number	NOUN
crl-16006	158	80	of	of	ADP
crl-16006	158	81	quality	quality	NOUN
crl-16006	158	82	management	management	NOUN
crl-16006	158	83	systems	system	NOUN
crl-16006	158	84	and	and	CCONJ
crl-16006	158	85	tools	tool	NOUN
crl-16006	158	86	from	from	ADP
crl-16006	158	87	the	the	DET
crl-16006	158	88	business	business	NOUN
crl-16006	158	89	community	community	NOUN
crl-16006	158	90	to	to	PART
crl-16006	158	91	both	both	PRON
crl-16006	158	92	assess	assess	VERB
crl-16006	158	93	their	their	PRON
crl-16006	158	94	service	service	NOUN
crl-16006	158	95	process	process	NOUN
crl-16006	158	96	and	and	CCONJ
crl-16006	158	97	continuously	continuously	ADV
crl-16006	158	98	improve	improve	VERB
crl-16006	158	99	their	their	PRON
crl-16006	158	100	operations	operation	NOUN
crl-16006	158	101	.	.	PUNCT
crl-16006	159	1	by	by	ADP
crl-16006	159	2	adopting	adopt	VERB
crl-16006	159	3	an	an	DET
crl-16006	159	4	approach	approach	NOUN
crl-16006	159	5	like	like	ADP
crl-16006	159	6	lean	lean	ADJ
crl-16006	159	7	six	six	NUM
crl-16006	159	8	sigma	sigma	NOUN
crl-16006	159	9	,	,	PUNCT
crl-16006	159	10	a	a	DET
crl-16006	159	11	library	library	NOUN
crl-16006	159	12	can	can	AUX
crl-16006	159	13	respond	respond	VERB
crl-16006	159	14	better	well	ADV
crl-16006	159	15	to	to	ADP
crl-16006	159	16	changing	change	VERB
crl-16006	159	17	customer	customer	NOUN
crl-16006	159	18	needs	need	NOUN
crl-16006	159	19	and	and	CCONJ
crl-16006	159	20	desires	desire	NOUN
crl-16006	159	21	by	by	ADP
crl-16006	159	22	creating	create	VERB
crl-16006	159	23	an	an	DET
crl-16006	159	24	infrastructure	infrastructure	NOUN
crl-16006	159	25	that	that	PRON
crl-16006	159	26	supports	support	VERB
crl-16006	159	27	,	,	PUNCT
crl-16006	159	28	nurtures	nurture	NOUN
crl-16006	159	29	,	,	PUNCT
crl-16006	159	30	and	and	CCONJ
crl-16006	159	31	sustains	sustain	VERB
crl-16006	159	32	a	a	DET
crl-16006	159	33	culture	culture	NOUN
crl-16006	159	34	of	of	ADP
crl-16006	159	35	assessment	assessment	NOUN
crl-16006	159	36	and	and	CCONJ
crl-16006	159	37	change	change	NOUN
crl-16006	159	38	.	.	PUNCT
crl-16006	160	1	notes	note	NOUN
crl-16006	160	2	1	1	NUM
crl-16006	160	3	.	.	PUNCT
crl-16006	161	1	examples	example	NOUN
crl-16006	161	2	include	include	VERB
crl-16006	161	3	:	:	PUNCT
crl-16006	161	4	association	association	NOUN
crl-16006	161	5	of	of	ADP
crl-16006	161	6	research	research	NOUN
crl-16006	161	7	libraries	library	NOUN
crl-16006	161	8	,	,	PUNCT
crl-16006	161	9	library	library	NOUN
crl-16006	161	10	assessment	assessment	NOUN
crl-16006	161	11	conference	conference	NOUN
crl-16006	161	12	:	:	PUNCT
crl-16006	161	13	buildhttp	buildhttp	ADV
crl-16006	161	14	:	:	PUNCT
crl-16006	161	15	change.17	change.17	PROPN
crl-16006	161	16	http	http	PROPN
crl-16006	161	17	:	:	PUNCT
crl-16006	162	1	resources.16	resources.16	PROPN
crl-16006	162	2	leveraging	leverage	VERB
crl-16006	162	3	lean	lean	ADJ
crl-16006	162	4	six	six	NUM
crl-16006	162	5	sigma	sigma	NOUN
crl-16006	162	6	225	225	NUM
crl-16006	162	7	ing	ing	ADJ
crl-16006	162	8	effective	effective	ADJ
crl-16006	162	9	,	,	PUNCT
crl-16006	162	10	sustainable	sustainable	ADJ
crl-16006	162	11	,	,	PUNCT
crl-16006	162	12	effective	effective	ADJ
crl-16006	162	13	practice	practice	NOUN
crl-16006	162	14	,	,	PUNCT
crl-16006	162	15	seattle	seattle	PROPN
crl-16006	162	16	,	,	PUNCT
crl-16006	162	17	wa	wa	PROPN
crl-16006	162	18	,	,	PUNCT
crl-16006	162	19	august	august	PROPN
crl-16006	162	20	4–6	4–6	PROPN
crl-16006	162	21	,	,	PUNCT
crl-16006	162	22	2008	2008	NUM
crl-16006	162	23	,	,	PUNCT
crl-16006	162	24	available	available	ADJ
crl-16006	162	25	online	online	ADV
crl-16006	162	26	at	at	ADP
crl-16006	162	27	http://	http://	PROPN
crl-16006	162	28	libraryassessment.org	libraryassessment.org	X
crl-16006	163	1	[	[	X
crl-16006	163	2	accessed	access	VERB
crl-16006	163	3	13	13	NUM
crl-16006	163	4	june	june	PROPN
crl-16006	163	5	2008	2008	NUM
crl-16006	163	6	]	]	PUNCT
crl-16006	163	7	;	;	PUNCT
crl-16006	163	8	and	and	CCONJ
crl-16006	163	9	association	association	NOUN
crl-16006	163	10	of	of	ADP
crl-16006	163	11	research	research	NOUN
crl-16006	163	12	libraries	library	NOUN
crl-16006	163	13	,	,	PUNCT
crl-16006	163	14	service	service	NOUN
crl-16006	163	15	quality	quality	NOUN
crl-16006	163	16	evaluation	evaluation	NOUN
crl-16006	163	17	academy	academy	NOUN
crl-16006	163	18	,	,	PUNCT
crl-16006	163	19	available	available	ADJ
crl-16006	163	20	online	online	ADV
crl-16006	163	21	at	at	ADP
crl-16006	163	22	www.arl.org/stats/statsevents/sqacademy/index	www.arl.org/stats/statsevents/sqacademy/index	NOUN
crl-16006	163	23	.	.	PUNCT
crl-16006	164	1	shtml	shtml	PROPN
crl-16006	164	2	[	[	X
crl-16006	164	3	accessed	access	VERB
crl-16006	164	4	13	13	NUM
crl-16006	164	5	june	june	PROPN
crl-16006	164	6	2008	2008	NUM
crl-16006	164	7	]	]	PUNCT
crl-16006	164	8	.	.	PUNCT
crl-16006	165	1	2	2	X
crl-16006	165	2	.	.	X
crl-16006	165	3	for	for	ADP
crl-16006	165	4	detail	detail	NOUN
crl-16006	165	5	on	on	ADP
crl-16006	165	6	the	the	DET
crl-16006	165	7	history	history	NOUN
crl-16006	165	8	and	and	CCONJ
crl-16006	165	9	development	development	NOUN
crl-16006	165	10	of	of	ADP
crl-16006	165	11	lean	lean	ADJ
crl-16006	165	12	,	,	PUNCT
crl-16006	165	13	see	see	VERB
crl-16006	165	14	james	james	PROPN
crl-16006	165	15	p.	p.	PROPN
crl-16006	165	16	womack	womack	PROPN
crl-16006	165	17	,	,	PUNCT
crl-16006	165	18	daniel	daniel	PROPN
crl-16006	165	19	t.	t.	PROPN
crl-16006	165	20	jones	jones	PROPN
crl-16006	165	21	,	,	PUNCT
crl-16006	165	22	and	and	CCONJ
crl-16006	165	23	daniel	daniel	PROPN
crl-16006	165	24	roos	roos	PROPN
crl-16006	165	25	,	,	PUNCT
crl-16006	165	26	the	the	DET
crl-16006	165	27	machine	machine	NOUN
crl-16006	165	28	that	that	PRON
crl-16006	165	29	changed	change	VERB
crl-16006	165	30	the	the	DET
crl-16006	165	31	world	world	NOUN
crl-16006	165	32	:	:	PUNCT
crl-16006	165	33	the	the	DET
crl-16006	165	34	story	story	NOUN
crl-16006	165	35	of	of	ADP
crl-16006	165	36	lean	lean	ADJ
crl-16006	165	37	production	production	NOUN
crl-16006	165	38	—	—	PUNCT
crl-16006	165	39	toyota	toyota	PROPN
crl-16006	165	40	’s	’s	PART
crl-16006	165	41	secret	secret	ADJ
crl-16006	165	42	weapon	weapon	NOUN
crl-16006	165	43	in	in	ADP
crl-16006	165	44	the	the	DET
crl-16006	165	45	global	global	ADJ
crl-16006	165	46	car	car	NOUN
crl-16006	165	47	wars	war	NOUN
crl-16006	165	48	that	that	PRON
crl-16006	165	49	is	be	AUX
crl-16006	165	50	revolutionizing	revolutionize	VERB
crl-16006	165	51	world	world	NOUN
crl-16006	165	52	industry	industry	NOUN
crl-16006	165	53	(	(	PUNCT
crl-16006	165	54	new	new	PROPN
crl-16006	165	55	york	york	PROPN
crl-16006	165	56	,	,	PUNCT
crl-16006	165	57	n.y	n.y	PROPN
crl-16006	165	58	.	.	PROPN
crl-16006	165	59	:	:	PUNCT
crl-16006	165	60	free	free	ADJ
crl-16006	165	61	press	press	NOUN
crl-16006	165	62	,	,	PUNCT
crl-16006	165	63	2007	2007	NUM
crl-16006	165	64	)	)	PUNCT
crl-16006	165	65	.	.	PUNCT
crl-16006	166	1	for	for	ADP
crl-16006	166	2	detail	detail	NOUN
crl-16006	166	3	on	on	ADP
crl-16006	166	4	the	the	DET
crl-16006	166	5	history	history	NOUN
crl-16006	166	6	and	and	CCONJ
crl-16006	166	7	development	development	NOUN
crl-16006	166	8	of	of	ADP
crl-16006	166	9	six	six	NUM
crl-16006	166	10	sigma	sigma	NOUN
crl-16006	166	11	,	,	PUNCT
crl-16006	166	12	see	see	VERB
crl-16006	166	13	peter	peter	PROPN
crl-16006	166	14	s.	s.	PROPN
crl-16006	166	15	pande	pande	PROPN
crl-16006	166	16	,	,	PUNCT
crl-16006	166	17	robert	robert	PROPN
crl-16006	166	18	p.	p.	PROPN
crl-16006	166	19	neuman	neuman	NOUN
crl-16006	166	20	,	,	PUNCT
crl-16006	166	21	and	and	CCONJ
crl-16006	166	22	roland	roland	PROPN
crl-16006	166	23	r.	r.	PROPN
crl-16006	166	24	cavanagh	cavanagh	PROPN
crl-16006	166	25	,	,	PUNCT
crl-16006	166	26	the	the	DET
crl-16006	166	27	six	six	NUM
crl-16006	166	28	sigma	sigma	NOUN
crl-16006	166	29	way	way	NOUN
crl-16006	166	30	:	:	PUNCT
crl-16006	166	31	how	how	SCONJ
crl-16006	166	32	ge	ge	PROPN
crl-16006	166	33	,	,	PUNCT
crl-16006	166	34	motorola	motorola	PROPN
crl-16006	166	35	,	,	PUNCT
crl-16006	166	36	and	and	CCONJ
crl-16006	166	37	other	other	ADJ
crl-16006	166	38	top	top	ADJ
crl-16006	166	39	companies	company	NOUN
crl-16006	166	40	are	be	AUX
crl-16006	166	41	honing	hone	VERB
crl-16006	166	42	their	their	PRON
crl-16006	166	43	performance	performance	NOUN
crl-16006	166	44	(	(	PUNCT
crl-16006	166	45	new	new	PROPN
crl-16006	166	46	york	york	PROPN
crl-16006	166	47	,	,	PUNCT
crl-16006	166	48	n.y	n.y	PROPN
crl-16006	166	49	.	.	PROPN
crl-16006	166	50	:	:	PUNCT
crl-16006	167	1	mcgraw	mcgraw	PROPN
crl-16006	167	2	-	-	PUNCT
crl-16006	167	3	hill	hill	NOUN
crl-16006	167	4	,	,	PUNCT
crl-16006	167	5	2000	2000	NUM
crl-16006	167	6	)	)	PUNCT
crl-16006	167	7	.	.	PUNCT
crl-16006	168	1	3	3	X
crl-16006	168	2	.	.	X
crl-16006	168	3	james	james	PROPN
crl-16006	168	4	a.	a.	PROPN
crl-16006	168	5	fitzsimmons	fitzsimmons	PROPN
crl-16006	168	6	and	and	CCONJ
crl-16006	168	7	mona	mona	PROPN
crl-16006	168	8	j.	j.	PROPN
crl-16006	168	9	fitzsimmons	fitzsimmons	PROPN
crl-16006	168	10	,	,	PUNCT
crl-16006	168	11	service	service	NOUN
crl-16006	168	12	management	management	NOUN
crl-16006	168	13	:	:	PUNCT
crl-16006	168	14	operations	operation	NOUN
crl-16006	168	15	,	,	PUNCT
crl-16006	168	16	strategy	strategy	NOUN
crl-16006	168	17	,	,	PUNCT
crl-16006	168	18	information	information	NOUN
crl-16006	168	19	technology	technology	NOUN
crl-16006	168	20	,	,	PUNCT
crl-16006	168	21	6th	6th	ADJ
crl-16006	168	22	ed	ed	NOUN
crl-16006	168	23	.	.	PUNCT
crl-16006	169	1	(	(	PUNCT
crl-16006	169	2	boston	boston	PROPN
crl-16006	169	3	,	,	PUNCT
crl-16006	169	4	mass	mass	PROPN
crl-16006	169	5	.	.	PUNCT
crl-16006	169	6	:	:	PUNCT
crl-16006	170	1	mcgraw	mcgraw	PROPN
crl-16006	170	2	-	-	PUNCT
crl-16006	170	3	hill	hill	PROPN
crl-16006	170	4	irwin	irwin	PROPN
crl-16006	170	5	,	,	PUNCT
crl-16006	170	6	2008	2008	NUM
crl-16006	170	7	)	)	PUNCT
crl-16006	170	8	.	.	PUNCT
crl-16006	171	1	4	4	X
crl-16006	171	2	.	.	X
crl-16006	171	3	kai	kai	PROPN
crl-16006	171	4	yang	yang	PROPN
crl-16006	171	5	,	,	PUNCT
crl-16006	171	6	design	design	VERB
crl-16006	171	7	for	for	ADP
crl-16006	171	8	six	six	NUM
crl-16006	171	9	sigma	sigma	NOUN
crl-16006	171	10	for	for	ADP
crl-16006	171	11	service	service	NOUN
crl-16006	171	12	(	(	PUNCT
crl-16006	171	13	new	new	PROPN
crl-16006	171	14	york	york	PROPN
crl-16006	171	15	,	,	PUNCT
crl-16006	171	16	n.y	n.y	PROPN
crl-16006	171	17	.	.	PROPN
crl-16006	171	18	:	:	PUNCT
crl-16006	172	1	mcgraw	mcgraw	PROPN
crl-16006	172	2	-	-	PUNCT
crl-16006	172	3	hill	hill	NOUN
crl-16006	172	4	,	,	PUNCT
crl-16006	172	5	2005	2005	NUM
crl-16006	172	6	)	)	PUNCT
crl-16006	172	7	,	,	PUNCT
crl-16006	172	8	6	6	NUM
crl-16006	172	9	.	.	NOUN
crl-16006	172	10	5	5	NUM
crl-16006	172	11	.	.	PUNCT
crl-16006	172	12	arne	arne	ADJ
crl-16006	172	13	buthmann	buthmann	PROPN
crl-16006	172	14	,	,	PUNCT
crl-16006	172	15	“	"	PUNCT
crl-16006	172	16	cost	cost	NOUN
crl-16006	172	17	of	of	ADP
crl-16006	172	18	quality	quality	NOUN
crl-16006	172	19	:	:	PUNCT
crl-16006	172	20	not	not	PART
crl-16006	172	21	only	only	ADJ
crl-16006	172	22	failure	failure	NOUN
crl-16006	172	23	costs	cost	NOUN
crl-16006	172	24	,	,	PUNCT
crl-16006	172	25	”	"	PUNCT
crl-16006	172	26	isixsigma	isixsigma	PROPN
crl-16006	172	27	europe	europe	PROPN
crl-16006	172	28	.	.	PUNCT
crl-16006	173	1	available	available	ADJ
crl-16006	173	2	online	online	ADV
crl-16006	173	3	at	at	ADP
crl-16006	173	4	http://europe.isixsigma.com/library/content/c070502a.asp	http://europe.isixsigma.com/library/content/c070502a.asp	NOUN
crl-16006	173	5	.	.	PUNCT
crl-16006	174	1	[	[	X
crl-16006	174	2	accessed	access	VERB
crl-16006	174	3	13	13	NUM
crl-16006	174	4	june	june	PROPN
crl-16006	174	5	2008	2008	NUM
crl-16006	174	6	]	]	PUNCT
crl-16006	174	7	.	.	PUNCT
crl-16006	175	1	6	6	X
crl-16006	175	2	.	.	X
crl-16006	175	3	daniel	daniel	PROPN
crl-16006	175	4	l.	l.	PROPN
crl-16006	175	5	gee	gee	PROPN
crl-16006	175	6	,	,	PUNCT
crl-16006	175	7	“	"	PUNCT
crl-16006	175	8	a	a	DET
crl-16006	175	9	six	six	NUM
crl-16006	175	10	sigma	sigma	NOUN
crl-16006	175	11	primer	primer	NOUN
crl-16006	175	12	for	for	ADP
crl-16006	175	13	health	health	NOUN
crl-16006	175	14	care	care	NOUN
crl-16006	175	15	providers	provider	NOUN
crl-16006	175	16	,	,	PUNCT
crl-16006	175	17	”	"	PUNCT
crl-16006	175	18	in	in	ADP
crl-16006	175	19	business	business	NOUN
crl-16006	175	20	of	of	ADP
crl-16006	175	21	medical	medical	ADJ
crl-16006	175	22	practice	practice	NOUN
crl-16006	175	23	:	:	PUNCT
crl-16006	175	24	advanced	advanced	ADJ
crl-16006	175	25	profit	profit	NOUN
crl-16006	175	26	maximization	maximization	NOUN
crl-16006	175	27	techniques	technique	NOUN
crl-16006	175	28	for	for	ADP
crl-16006	175	29	savvy	savvy	ADJ
crl-16006	175	30	doctors	doctor	NOUN
crl-16006	175	31	,	,	PUNCT
crl-16006	175	32	ed	ed	NOUN
crl-16006	175	33	.	.	PUNCT
crl-16006	176	1	david	david	PROPN
crl-16006	176	2	e.	e.	PROPN
crl-16006	176	3	marcinko	marcinko	PROPN
crl-16006	176	4	(	(	PUNCT
crl-16006	176	5	new	new	PROPN
crl-16006	176	6	york	york	PROPN
crl-16006	176	7	,	,	PUNCT
crl-16006	176	8	n.y	n.y	PROPN
crl-16006	176	9	.	.	PROPN
crl-16006	176	10	:	:	PUNCT
crl-16006	176	11	springer	springer	NOUN
crl-16006	176	12	pub	pub	NOUN
crl-16006	176	13	.	.	PUNCT
crl-16006	176	14	,	,	PUNCT
crl-16006	176	15	2004	2004	NUM
crl-16006	176	16	)	)	PUNCT
crl-16006	176	17	,	,	PUNCT
crl-16006	176	18	127–42	127–42	NUM
crl-16006	176	19	.	.	X
crl-16006	176	20	7	7	NUM
crl-16006	176	21	.	.	X
crl-16006	176	22	for	for	ADP
crl-16006	176	23	more	more	ADJ
crl-16006	176	24	information	information	NOUN
crl-16006	176	25	in	in	ADP
crl-16006	176	26	5s	5s	NUM
crl-16006	176	27	,	,	PUNCT
crl-16006	176	28	see	see	VERB
crl-16006	176	29	“	"	PUNCT
crl-16006	176	30	lean	lean	ADJ
crl-16006	176	31	manufacturing	manufacturing	NOUN
crl-16006	176	32	,	,	PUNCT
crl-16006	176	33	”	"	PUNCT
crl-16006	176	34	wikipedia	wikipedia	PROPN
crl-16006	176	35	.	.	PUNCT
crl-16006	176	36	available	available	ADJ
crl-16006	176	37	online	online	ADV
crl-16006	176	38	at	at	ADP
crl-16006	176	39	http://en.wikipedia.org/wiki/lean_manufacturing	http://en.wikipedia.org/wiki/lean_manufacture	VERB
crl-16006	176	40	.	.	PUNCT
crl-16006	177	1	[	[	X
crl-16006	177	2	accessed	access	VERB
crl-16006	177	3	22	22	NUM
crl-16006	177	4	august	august	PROPN
crl-16006	177	5	2008	2008	NUM
crl-16006	177	6	]	]	PUNCT
crl-16006	177	7	.	.	PUNCT
crl-16006	178	1	8	8	X
crl-16006	178	2	.	.	X
crl-16006	178	3	library	library	ADJ
crl-16006	178	4	articles	article	NOUN
crl-16006	178	5	on	on	ADP
crl-16006	178	6	six	six	NUM
crl-16006	178	7	sigma	sigma	NOUN
crl-16006	178	8	include	include	VERB
crl-16006	178	9	:	:	PUNCT
crl-16006	178	10	i.v	i.v	X
crl-16006	178	11	.	.	PUNCT
crl-16006	178	12	malhan	malhan	PROPN
crl-16006	178	13	and	and	CCONJ
crl-16006	178	14	shivarama	shivarama	PROPN
crl-16006	178	15	rao	rao	NOUN
crl-16006	178	16	,	,	PUNCT
crl-16006	178	17	“	"	PUNCT
crl-16006	178	18	application	application	NOUN
crl-16006	178	19	of	of	ADP
crl-16006	178	20	six	six	NUM
crl-16006	178	21	sigma	sigma	NOUN
crl-16006	178	22	in	in	ADP
crl-16006	178	23	libraries	library	NOUN
crl-16006	178	24	part	part	NOUN
crl-16006	178	25	1	1	NUM
crl-16006	178	26	,	,	PUNCT
crl-16006	178	27	”	"	PUNCT
crl-16006	178	28	managing	manage	VERB
crl-16006	178	29	information	information	NOUN
crl-16006	178	30	12	12	NUM
crl-16006	178	31	,	,	PUNCT
crl-16006	178	32	no	no	INTJ
crl-16006	178	33	.	.	NOUN
crl-16006	178	34	7	7	NUM
crl-16006	178	35	(	(	PUNCT
crl-16006	178	36	sept	sept	PROPN
crl-16006	178	37	.	.	PROPN
crl-16006	178	38	2005	2005	NUM
crl-16006	178	39	):	):	PUNCT
crl-16006	178	40	46–48	46–48	NUM
crl-16006	178	41	;	;	PUNCT
crl-16006	178	42	i.v	i.v	PROPN
crl-16006	178	43	.	.	PUNCT
crl-16006	178	44	malhan	malhan	PROPN
crl-16006	178	45	and	and	CCONJ
crl-16006	178	46	shivarama	shivarama	PROPN
crl-16006	178	47	rao	rao	NOUN
crl-16006	178	48	,	,	PUNCT
crl-16006	178	49	“	"	PUNCT
crl-16006	178	50	application	application	NOUN
crl-16006	178	51	of	of	ADP
crl-16006	178	52	six	six	NUM
crl-16006	178	53	sigma	sigma	NOUN
crl-16006	178	54	in	in	ADP
crl-16006	178	55	libraries	library	NOUN
crl-16006	178	56	,	,	PUNCT
crl-16006	178	57	”	"	PUNCT
crl-16006	178	58	managing	manage	VERB
crl-16006	178	59	information	information	NOUN
crl-16006	178	60	12	12	NUM
crl-16006	178	61	,	,	PUNCT
crl-16006	178	62	no	no	INTJ
crl-16006	178	63	.	.	NOUN
crl-16006	178	64	8	8	NUM
crl-16006	178	65	(	(	PUNCT
crl-16006	178	66	oct	oct	PROPN
crl-16006	178	67	.	.	PROPN
crl-16006	178	68	2005	2005	NUM
crl-16006	178	69	):	):	PUNCT
crl-16006	178	70	48–50	48–50	NUM
crl-16006	178	71	;	;	PUNCT
crl-16006	178	72	i.v	i.v	PROPN
crl-16006	178	73	.	.	PUNCT
crl-16006	178	74	malhan	malhan	PROPN
crl-16006	178	75	and	and	CCONJ
crl-16006	178	76	shivarama	shivarama	PROPN
crl-16006	178	77	rao	rao	NOUN
crl-16006	178	78	,	,	PUNCT
crl-16006	178	79	“	"	PUNCT
crl-16006	178	80	application	application	NOUN
crl-16006	178	81	of	of	ADP
crl-16006	178	82	six	six	NUM
crl-16006	178	83	sigma	sigma	NOUN
crl-16006	178	84	in	in	ADP
crl-16006	178	85	libraries	library	NOUN
crl-16006	178	86	key	key	ADJ
crl-16006	178	87	elements	element	NOUN
crl-16006	178	88	,	,	PUNCT
crl-16006	178	89	problem	problem	NOUN
crl-16006	178	90	,	,	PUNCT
crl-16006	178	91	conclusions	conclusion	NOUN
crl-16006	178	92	,	,	PUNCT
crl-16006	178	93	”	"	PUNCT
crl-16006	178	94	managing	manage	VERB
crl-16006	178	95	information	information	NOUN
crl-16006	178	96	12	12	NUM
crl-16006	178	97	,	,	PUNCT
crl-16006	178	98	no	no	INTJ
crl-16006	178	99	.	.	NOUN
crl-16006	178	100	9	9	NUM
crl-16006	178	101	(	(	PUNCT
crl-16006	178	102	nov	nov	PROPN
crl-16006	178	103	.	.	PROPN
crl-16006	178	104	2005	2005	NUM
crl-16006	178	105	):	):	PUNCT
crl-16006	178	106	58–59	58–59	NOUN
crl-16006	178	107	;	;	PUNCT
crl-16006	178	108	vivien	vivien	PROPN
crl-16006	178	109	mcbride	mcbride	PROPN
crl-16006	178	110	,	,	PUNCT
crl-16006	178	111	“	"	PUNCT
crl-16006	178	112	six	six	NUM
crl-16006	178	113	sigma	sigma	NOUN
crl-16006	178	114	=	=	SYM
crl-16006	178	115	self	self	NOUN
crl-16006	178	116	service	service	NOUN
crl-16006	178	117	success	success	NOUN
crl-16006	178	118	,	,	PUNCT
crl-16006	178	119	”	"	PUNCT
crl-16006	178	120	sconul	sconul	NOUN
crl-16006	178	121	focus	focus	VERB
crl-16006	178	122	no	no	ADV
crl-16006	178	123	.	.	PROPN
crl-16006	178	124	39	39	NUM
crl-16006	178	125	(	(	PUNCT
crl-16006	178	126	winter	winter	NOUN
crl-16006	178	127	2006	2006	NUM
crl-16006	178	128	):	):	PUNCT
crl-16006	178	129	29–31	29–31	NUM
crl-16006	178	130	;	;	PUNCT
crl-16006	178	131	biswanath	biswanath	NOUN
crl-16006	178	132	dutta	dutta	PROPN
crl-16006	178	133	and	and	CCONJ
crl-16006	178	134	k.k	k.k	PROPN
crl-16006	178	135	.	.	PROPN
crl-16006	178	136	chowdhury	chowdhury	PROPN
crl-16006	178	137	,	,	PUNCT
crl-16006	178	138	“	"	PUNCT
crl-16006	178	139	application	application	NOUN
crl-16006	178	140	of	of	ADP
crl-16006	178	141	six	six	NUM
crl-16006	178	142	sigma	sigma	NOUN
crl-16006	178	143	in	in	ADP
crl-16006	178	144	the	the	DET
crl-16006	178	145	indian	indian	ADJ
crl-16006	178	146	statistical	statistical	PROPN
crl-16006	178	147	institute	institute	NOUN
crl-16006	178	148	library	library	NOUN
crl-16006	178	149	(	(	PUNCT
crl-16006	178	150	banglore	banglore	PROPN
crl-16006	178	151	):	):	PUNCT
crl-16006	178	152	a	a	DET
crl-16006	178	153	case	case	NOUN
crl-16006	178	154	study	study	NOUN
crl-16006	178	155	,	,	PUNCT
crl-16006	178	156	”	"	PUNCT
crl-16006	178	157	information	information	NOUN
crl-16006	178	158	studies	study	NOUN
crl-16006	178	159	10	10	NUM
crl-16006	178	160	,	,	PUNCT
crl-16006	178	161	no	no	INTJ
crl-16006	178	162	.	.	NOUN
crl-16006	178	163	3	3	NUM
crl-16006	178	164	(	(	PUNCT
crl-16006	178	165	july	july	PROPN
crl-16006	178	166	2004	2004	NUM
crl-16006	178	167	):	):	PUNCT
crl-16006	178	168	573–94	573–94	NOUN
crl-16006	178	169	;	;	PUNCT
crl-16006	178	170	and	and	CCONJ
crl-16006	178	171	chitra	chitra	PROPN
crl-16006	178	172	kaushik	kaushik	PROPN
crl-16006	178	173	et	et	PROPN
crl-16006	178	174	al	al	PROPN
crl-16006	178	175	.	.	PROPN
crl-16006	178	176	,	,	PUNCT
crl-16006	178	177	“	"	PUNCT
crl-16006	178	178	six	six	NUM
crl-16006	178	179	sigma	sigma	NOUN
crl-16006	178	180	application	application	NOUN
crl-16006	178	181	for	for	ADP
crl-16006	178	182	library	library	NOUN
crl-16006	178	183	services	service	NOUN
crl-16006	178	184	,	,	PUNCT
crl-16006	178	185	”	"	PUNCT
crl-16006	178	186	desidoc	desidoc	NOUN
crl-16006	178	187	bulletin	bulletin	NOUN
crl-16006	178	188	of	of	ADP
crl-16006	178	189	information	information	NOUN
crl-16006	178	190	technology	technology	NOUN
crl-16006	178	191	27	27	NUM
crl-16006	178	192	,	,	PUNCT
crl-16006	178	193	no	no	INTJ
crl-16006	178	194	.	.	NOUN
crl-16006	178	195	5	5	NUM
crl-16006	178	196	(	(	PUNCT
crl-16006	178	197	sept	sept	PROPN
crl-16006	178	198	.	.	PROPN
crl-16006	178	199	2007	2007	NUM
crl-16006	178	200	):	):	PUNCT
crl-16006	178	201	35–39	35–39	NUM
crl-16006	178	202	.	.	PUNCT
crl-16006	179	1	9	9	NUM
crl-16006	179	2	.	.	X
crl-16006	179	3	for	for	ADP
crl-16006	179	4	examples	example	NOUN
crl-16006	179	5	,	,	PUNCT
crl-16006	179	6	see	see	VERB
crl-16006	179	7	cynthia	cynthia	PROPN
crl-16006	179	8	karen	karen	PROPN
crl-16006	179	9	swank	swank	PROPN
crl-16006	179	10	,	,	PUNCT
crl-16006	179	11	“	"	PUNCT
crl-16006	179	12	the	the	DET
crl-16006	179	13	lean	lean	ADJ
crl-16006	179	14	service	service	NOUN
crl-16006	179	15	machine	machine	NOUN
crl-16006	179	16	,	,	PUNCT
crl-16006	179	17	”	"	PUNCT
crl-16006	179	18	harvard	harvard	PROPN
crl-16006	179	19	business	business	PROPN
crl-16006	179	20	review	review	PROPN
crl-16006	179	21	81	81	NUM
crl-16006	179	22	,	,	PUNCT
crl-16006	179	23	no	no	INTJ
crl-16006	179	24	.	.	NOUN
crl-16006	179	25	10	10	NUM
crl-16006	179	26	(	(	PUNCT
crl-16006	179	27	oct	oct	PROPN
crl-16006	179	28	.	.	PROPN
crl-16006	179	29	2003	2003	NUM
crl-16006	179	30	):	):	PUNCT
crl-16006	179	31	123–29	123–29	NUM
crl-16006	179	32	;	;	PUNCT
crl-16006	179	33	sherree	sherree	NOUN
crl-16006	179	34	geyer	geyer	NOUN
crl-16006	179	35	,	,	PUNCT
crl-16006	179	36	“	"	PUNCT
crl-16006	179	37	car	car	NOUN
crl-16006	179	38	maker	maker	NOUN
crl-16006	179	39	’s	’s	PART
crl-16006	179	40	production	production	NOUN
crl-16006	179	41	system	system	NOUN
crl-16006	179	42	helps	help	VERB
crl-16006	179	43	cancer	cancer	NOUN
crl-16006	179	44	center	center	NOUN
crl-16006	179	45	get	get	VERB
crl-16006	179	46	lean	lean	ADJ
crl-16006	179	47	,	,	PUNCT
crl-16006	179	48	”	"	PUNCT
crl-16006	179	49	health	health	NOUN
crl-16006	179	50	facilities	facility	NOUN
crl-16006	179	51	management	management	NOUN
crl-16006	179	52	18	18	NUM
crl-16006	179	53	,	,	PUNCT
crl-16006	179	54	no	no	INTJ
crl-16006	179	55	.	.	NOUN
crl-16006	179	56	8	8	NUM
crl-16006	179	57	(	(	PUNCT
crl-16006	179	58	aug	aug	PROPN
crl-16006	179	59	.	.	PROPN
crl-16006	179	60	2005	2005	NUM
crl-16006	179	61	):	):	PUNCT
crl-16006	179	62	5–6	5–6	NUM
crl-16006	179	63	;	;	PUNCT
crl-16006	179	64	and	and	CCONJ
crl-16006	179	65	edward	edward	PROPN
crl-16006	179	66	d.	d.	PROPN
crl-16006	179	67	craven	craven	PROPN
crl-16006	179	68	et	et	PROPN
crl-16006	179	69	al	al	PROPN
crl-16006	179	70	.	.	PROPN
crl-16006	179	71	,	,	PUNCT
crl-16006	179	72	“	"	PUNCT
crl-16006	179	73	newyork	newyork	NOUN
crl-16006	179	74	-	-	PUNCT
crl-16006	179	75	presbyterian	presbyterian	NOUN
crl-16006	179	76	hospital	hospital	NOUN
crl-16006	179	77	uses	use	VERB
crl-16006	179	78	six	six	NUM
crl-16006	179	79	sigma	sigma	NOUN
crl-16006	179	80	to	to	PART
crl-16006	179	81	build	build	VERB
crl-16006	179	82	a	a	DET
crl-16006	179	83	culture	culture	NOUN
crl-16006	179	84	of	of	ADP
crl-16006	179	85	quality	quality	NOUN
crl-16006	179	86	and	and	CCONJ
crl-16006	179	87	innovation	innovation	NOUN
crl-16006	179	88	,	,	PUNCT
crl-16006	179	89	”	"	PUNCT
crl-16006	179	90	journal	journal	NOUN
crl-16006	179	91	of	of	ADP
crl-16006	179	92	organizational	organizational	ADJ
crl-16006	179	93	excellence	excellence	NOUN
crl-16006	179	94	25	25	NUM
crl-16006	179	95	,	,	PUNCT
crl-16006	179	96	no	no	INTJ
crl-16006	179	97	.	.	NOUN
crl-16006	179	98	4	4	NUM
crl-16006	179	99	(	(	PUNCT
crl-16006	179	100	sept	sept	PROPN
crl-16006	179	101	.	.	PROPN
crl-16006	179	102	2006	2006	NUM
crl-16006	179	103	):	):	PUNCT
crl-16006	179	104	11–19	11–19	NUM
crl-16006	179	105	.	.	PUNCT
crl-16006	180	1	10	10	NUM
crl-16006	180	2	.	.	PUNCT
crl-16006	180	3	association	association	NOUN
crl-16006	180	4	of	of	ADP
crl-16006	180	5	research	research	NOUN
crl-16006	180	6	libraries	library	NOUN
crl-16006	180	7	,	,	PUNCT
crl-16006	180	8	arl	arl	PROPN
crl-16006	180	9	statistics	statistic	NOUN
crl-16006	180	10	2005–2006	2005–2006	NUM
crl-16006	180	11	:	:	PUNCT
crl-16006	180	12	a	a	DET
crl-16006	180	13	compilation	compilation	NOUN
crl-16006	180	14	of	of	ADP
crl-16006	180	15	statistics	statistic	NOUN
crl-16006	180	16	from	from	ADP
crl-16006	180	17	one	one	NUM
crl-16006	180	18	hundred	hundred	NUM
crl-16006	180	19	and	and	CCONJ
crl-16006	180	20	twenty	twenty	NUM
crl-16006	180	21	-	-	PUNCT
crl-16006	180	22	three	three	NUM
crl-16006	180	23	members	member	NOUN
crl-16006	180	24	of	of	ADP
crl-16006	180	25	the	the	DET
crl-16006	180	26	association	association	NOUN
crl-16006	180	27	of	of	ADP
crl-16006	180	28	research	research	NOUN
crl-16006	180	29	libraries	library	NOUN
crl-16006	180	30	(	(	PUNCT
crl-16006	180	31	washington	washington	PROPN
crl-16006	180	32	,	,	PUNCT
crl-16006	180	33	d.c	d.c	PROPN
crl-16006	180	34	.	.	PUNCT
crl-16006	180	35	:	:	PUNCT
crl-16006	181	1	association	association	NOUN
crl-16006	181	2	of	of	ADP
crl-16006	181	3	research	research	NOUN
crl-16006	181	4	libraries	library	NOUN
crl-16006	181	5	)	)	PUNCT
crl-16006	181	6	.	.	PUNCT
crl-16006	182	1	available	available	ADJ
crl-16006	182	2	online	online	ADV
crl-16006	182	3	at	at	ADP
crl-16006	182	4	www.arl.org/bm~doc/arlstats06.pdf	www.arl.org/bm~doc/arlstats06.pdf	PROPN
crl-16006	182	5	.	.	PUNCT
crl-16006	183	1	[	[	X
crl-16006	183	2	accessed	access	VERB
crl-16006	183	3	13	13	NUM
crl-16006	183	4	june	june	PROPN
crl-16006	183	5	2008	2008	NUM
crl-16006	183	6	]	]	PUNCT
crl-16006	183	7	.	.	PUNCT
crl-16006	184	1	11	11	NUM
crl-16006	184	2	.	.	PUNCT
crl-16006	184	3	american	american	PROPN
crl-16006	184	4	library	library	PROPN
crl-16006	184	5	association	association	PROPN
crl-16006	184	6	,	,	PUNCT
crl-16006	184	7	reference	reference	NOUN
crl-16006	184	8	and	and	CCONJ
crl-16006	184	9	user	user	NOUN
crl-16006	184	10	services	services	PROPN
crl-16006	184	11	association	association	PROPN
crl-16006	184	12	,	,	PUNCT
crl-16006	184	13	guidelines	guideline	NOUN
crl-16006	184	14	for	for	ADP
crl-16006	184	15	the	the	DET
crl-16006	184	16	behavioral	behavioral	ADJ
crl-16006	184	17	performance	performance	NOUN
crl-16006	184	18	of	of	ADP
crl-16006	184	19	reference	reference	NOUN
crl-16006	184	20	and	and	CCONJ
crl-16006	184	21	information	information	NOUN
crl-16006	184	22	service	service	NOUN
crl-16006	184	23	providers	provider	NOUN
crl-16006	184	24	(	(	PUNCT
crl-16006	184	25	chicago	chicago	PROPN
crl-16006	184	26	,	,	PUNCT
crl-16006	184	27	ill	ill	PROPN
crl-16006	184	28	.	.	PUNCT
crl-16006	184	29	:	:	PUNCT
crl-16006	185	1	american	american	PROPN
crl-16006	185	2	library	library	PROPN
crl-16006	185	3	association	association	PROPN
crl-16006	185	4	)	)	PUNCT
crl-16006	185	5	.	.	PUNCT
crl-16006	186	1	available	available	ADJ
crl-16006	186	2	online	online	ADV
crl-16006	186	3	at	at	ADP
crl-16006	186	4	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbehavioral.cfm	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbehavioral.cfm	PROPN
crl-16006	186	5	.	.	PUNCT
crl-16006	187	1	[	[	X
crl-16006	187	2	accessed	access	VERB
crl-16006	187	3	13	13	NUM
crl-16006	187	4	june	june	PROPN
crl-16006	187	5	2008	2008	NUM
crl-16006	187	6	]	]	PUNCT
crl-16006	187	7	.	.	PUNCT
crl-16006	188	1	12	12	NUM
crl-16006	188	2	.	.	PUNCT
crl-16006	188	3	isixsigma	isixsigma	NOUN
crl-16006	188	4	,	,	PUNCT
crl-16006	188	5	“	"	PUNCT
crl-16006	188	6	yield	yield	NOUN
crl-16006	188	7	to	to	ADP
crl-16006	188	8	sigma	sigma	PROPN
crl-16006	188	9	conversion	conversion	NOUN
crl-16006	188	10	table	table	NOUN
crl-16006	188	11	.	.	PUNCT
crl-16006	188	12	”	"	PUNCT
crl-16006	189	1	available	available	ADJ
crl-16006	189	2	online	online	ADV
crl-16006	189	3	at	at	ADP
crl-16006	189	4	www.isixsigma.com/	www.isixsigma.com/	PROPN
crl-16006	189	5	library	library	NOUN
crl-16006	189	6	/	/	SYM
crl-16006	189	7	content	content	PROPN
crl-16006	189	8	/	/	SYM
crl-16006	189	9	sigma_table.asp	sigma_table.asp	NOUN
crl-16006	189	10	.	.	PUNCT
crl-16006	190	1	[	[	X
crl-16006	190	2	accessed	access	VERB
crl-16006	190	3	13	13	NUM
crl-16006	190	4	june	june	PROPN
crl-16006	190	5	2008	2008	NUM
crl-16006	190	6	]	]	PUNCT
crl-16006	190	7	.	.	PUNCT
crl-16006	191	1	13	13	NUM
crl-16006	191	2	.	.	X
crl-16006	191	3	isixsigma	isixsigma	NOUN
crl-16006	191	4	,	,	PUNCT
crl-16006	191	5	“	"	PUNCT
crl-16006	191	6	pareto	pareto	ADJ
crl-16006	191	7	.	.	PUNCT
crl-16006	191	8	”	"	PUNCT
crl-16006	191	9	available	available	ADJ
crl-16006	191	10	online	online	ADV
crl-16006	191	11	at	at	ADP
crl-16006	191	12	www.isixsigma.com/dictionary/pareto-60.htm	www.isixsigma.com/dictionary/pareto-60.htm	PROPN
crl-16006	191	13	.	.	PUNCT
crl-16006	192	1	[	[	X
crl-16006	192	2	accessed	access	VERB
crl-16006	192	3	13	13	NUM
crl-16006	192	4	june	june	PROPN
crl-16006	192	5	2008	2008	NUM
crl-16006	192	6	]	]	PUNCT
crl-16006	192	7	.	.	PUNCT
crl-16006	193	1	14	14	NUM
crl-16006	193	2	.	.	PUNCT
crl-16006	194	1	for	for	ADP
crl-16006	194	2	additional	additional	ADJ
crl-16006	194	3	information	information	NOUN
crl-16006	194	4	on	on	ADP
crl-16006	194	5	professor	professor	PROPN
crl-16006	194	6	noriaki	noriaki	PROPN
crl-16006	194	7	kano	kano	PROPN
crl-16006	194	8	’s	’s	PART
crl-16006	194	9	theory	theory	NOUN
crl-16006	194	10	of	of	ADP
crl-16006	194	11	product	product	NOUN
crl-16006	194	12	development	development	NOUN
crl-16006	194	13	and	and	CCONJ
crl-16006	194	14	customer	customer	NOUN
crl-16006	194	15	satisfaction	satisfaction	NOUN
crl-16006	194	16	,	,	PUNCT
crl-16006	194	17	see	see	VERB
crl-16006	194	18	“	"	PUNCT
crl-16006	194	19	kano	kano	PROPN
crl-16006	194	20	model	model	PROPN
crl-16006	194	21	,	,	PUNCT
crl-16006	194	22	”	"	PUNCT
crl-16006	194	23	wikipedia	wikipedia	PROPN
crl-16006	194	24	.	.	PUNCT
crl-16006	194	25	available	available	ADJ
crl-16006	194	26	online	online	ADV
crl-16006	194	27	at	at	ADP
crl-16006	194	28	http://en.wikipedia	http://en.wikipedia	PROPN
crl-16006	194	29	.	.	PUNCT
crl-16006	195	1	org	org	ADJ
crl-16006	195	2	/	/	SYM
crl-16006	195	3	wiki	wiki	PROPN
crl-16006	195	4	/	/	SYM
crl-16006	195	5	kano_model	kano_model	PROPN
crl-16006	195	6	.	.	PUNCT
crl-16006	196	1	[	[	X
crl-16006	196	2	accessed	access	VERB
crl-16006	196	3	17	17	NUM
crl-16006	196	4	june	june	PROPN
crl-16006	196	5	2008	2008	NUM
crl-16006	196	6	]	]	PUNCT
crl-16006	196	7	.	.	PUNCT
crl-16006	197	1	15	15	NUM
crl-16006	197	2	.	.	PUNCT
crl-16006	198	1	michael	michael	PROPN
crl-16006	198	2	hammer	hammer	PROPN
crl-16006	198	3	,	,	PUNCT
crl-16006	198	4	“	"	PUNCT
crl-16006	198	5	process	process	NOUN
crl-16006	198	6	management	management	NOUN
crl-16006	198	7	and	and	CCONJ
crl-16006	198	8	the	the	DET
crl-16006	198	9	future	future	NOUN
crl-16006	198	10	of	of	ADP
crl-16006	198	11	six	six	NUM
crl-16006	198	12	sigma	sigma	NOUN
crl-16006	198	13	,	,	PUNCT
crl-16006	198	14	”	"	PUNCT
crl-16006	198	15	mit	mit	PROPN
crl-16006	198	16	sloan	sloan	PROPN
crl-16006	198	17	management	management	PROPN
crl-16006	198	18	review	review	NOUN
crl-16006	198	19	43	43	NUM
crl-16006	198	20	,	,	PUNCT
crl-16006	198	21	no	no	INTJ
crl-16006	198	22	.	.	NOUN
crl-16006	198	23	2	2	NUM
crl-16006	198	24	(	(	PUNCT
crl-16006	198	25	2002	2002	NUM
crl-16006	198	26	):	):	PUNCT
crl-16006	198	27	26–32	26–32	NUM
crl-16006	198	28	.	.	PUNCT
crl-16006	198	29	16	16	NUM
crl-16006	198	30	.	.	PUNCT
crl-16006	199	1	the	the	DET
crl-16006	199	2	american	american	ADJ
crl-16006	199	3	society	society	PROPN
crl-16006	199	4	for	for	ADP
crl-16006	199	5	quality	quality	NOUN
crl-16006	199	6	offers	offer	VERB
crl-16006	199	7	training	training	NOUN
crl-16006	199	8	and	and	CCONJ
crl-16006	199	9	certification	certification	NOUN
crl-16006	199	10	courses	course	NOUN
crl-16006	199	11	in	in	ADP
crl-16006	199	12	the	the	DET
crl-16006	199	13	lean	lean	ADJ
crl-16006	199	14	six	six	NUM
crl-16006	199	15	sigma	sigma	NOUN
crl-16006	199	16	body	body	NOUN
crl-16006	199	17	of	of	ADP
crl-16006	199	18	knowledge	knowledge	NOUN
crl-16006	199	19	.	.	PUNCT
crl-16006	200	1	see	see	VERB
crl-16006	200	2	american	american	ADJ
crl-16006	200	3	society	society	NOUN
crl-16006	200	4	for	for	ADP
crl-16006	200	5	quality	quality	NOUN
crl-16006	200	6	,	,	PUNCT
crl-16006	200	7	lean	lean	VERB
crl-16006	200	8	six	six	NUM
crl-16006	200	9	sigma	sigma	ADJ
crl-16006	200	10	black	black	ADJ
crl-16006	200	11	belt	belt	NOUN
crl-16006	200	12	for	for	ADP
crl-16006	200	13	service	service	NOUN
crl-16006	200	14	—	—	PUNCT
crl-16006	200	15	blended	blended	ADJ
crl-16006	200	16	format	format	NOUN
crl-16006	200	17	,	,	PUNCT
crl-16006	200	18	available	available	ADJ
crl-16006	200	19	online	online	ADV
crl-16006	200	20	at	at	ADP
crl-16006	200	21	www.asq.org/courses/blended-lean-six-sigma-blackbelt-service.html	www.asq.org/courses/blended-lean-six-sigma-blackbelt-service.html	NOUN
crl-16006	200	22	[	[	X
crl-16006	200	23	accessed	access	VERB
crl-16006	200	24	16	16	NUM
crl-16006	200	25	june	june	PROPN
crl-16006	200	26	2008	2008	NUM
crl-16006	200	27	]	]	PUNCT
crl-16006	200	28	;	;	PUNCT
crl-16006	200	29	and	and	CCONJ
crl-16006	200	30	american	american	ADJ
crl-16006	200	31	society	society	NOUN
crl-16006	200	32	for	for	ADP
crl-16006	200	33	quality	quality	NOUN
crl-16006	200	34	,	,	PUNCT
crl-16006	200	35	lean	lean	VERB
crl-16006	200	36	six	six	NUM
crl-16006	200	37	sigma	sigma	PROPN
crl-16006	200	38	green	green	ADJ
crl-16006	200	39	belt	belt	NOUN
crl-16006	200	40	-	-	PUNCT
crl-16006	200	41	service	service	NOUN
crl-16006	200	42	version	version	NOUN
crl-16006	200	43	,	,	PUNCT
crl-16006	200	44	available	available	ADJ
crl-16006	200	45	online	online	ADV
crl-16006	200	46	at	at	ADP
crl-16006	200	47	www.asq.org/quality-press/self-paced-learning/index	www.asq.org/quality-press/self-paced-learning/index	NOUN
crl-16006	200	48	.	.	PUNCT
crl-16006	201	1	pl?item	pl?item	PROPN
crl-16006	201	2	=	=	PROPN
crl-16006	201	3	lssgbs01ms	lssgbs01ms	PROPN
crl-16006	201	4	[	[	PUNCT
crl-16006	201	5	accessed	access	VERB
crl-16006	201	6	16	16	NUM
crl-16006	201	7	june	june	PROPN
crl-16006	201	8	2008	2008	NUM
crl-16006	201	9	]	]	PUNCT
crl-16006	201	10	.	.	PUNCT
crl-16006	202	1	17	17	NUM
crl-16006	202	2	.	.	PUNCT
crl-16006	203	1	despina	despina	PROPN
crl-16006	203	2	dapias	dapias	PROPN
crl-16006	203	3	wilson	wilson	PROPN
crl-16006	203	4	,	,	PUNCT
crl-16006	203	5	theresa	theresa	PROPN
crl-16006	203	6	del	del	PROPN
crl-16006	203	7	tufo	tufo	PROPN
crl-16006	203	8	,	,	PUNCT
crl-16006	203	9	and	and	CCONJ
crl-16006	203	10	anne	anne	PROPN
crl-16006	203	11	e.	e.	PROPN
crl-16006	203	12	c.	c.	PROPN
crl-16006	203	13	norman	norman	PROPN
crl-16006	203	14	,	,	PUNCT
crl-16006	203	15	the	the	DET
crl-16006	203	16	measure	measure	NOUN
crl-16006	203	17	of	of	ADP
crl-16006	203	18	library	library	ADJ
crl-16006	203	19	excellence	excellence	NOUN
crl-16006	203	20	:	:	PUNCT
crl-16006	203	21	linking	link	VERB
crl-16006	203	22	the	the	DET
crl-16006	203	23	malcolm	malcolm	PROPN
crl-16006	203	24	baldrige	baldrige	NOUN
crl-16006	203	25	criteria	criterion	NOUN
crl-16006	203	26	and	and	CCONJ
crl-16006	203	27	balanced	balanced	ADJ
crl-16006	203	28	scorecard	scorecard	NOUN
crl-16006	203	29	methods	method	NOUN
crl-16006	203	30	to	to	PART
crl-16006	203	31	assess	assess	VERB
crl-16006	203	32	service	service	NOUN
crl-16006	203	33	quality	quality	NOUN
crl-16006	203	34	(	(	PUNCT
crl-16006	203	35	jefferson	jefferson	PROPN
crl-16006	203	36	,	,	PUNCT
crl-16006	203	37	n.c	n.c	PROPN
crl-16006	203	38	.	.	PROPN
crl-16006	203	39	:	:	PUNCT
crl-16006	203	40	mcfarland	mcfarland	PROPN
crl-16006	203	41	,	,	PUNCT
crl-16006	203	42	2008	2008	NUM
crl-16006	203	43	)	)	PUNCT
crl-16006	203	44	;	;	PUNCT
crl-16006	203	45	“	"	PUNCT
crl-16006	203	46	iso	iso	NOUN
crl-16006	203	47	quality	quality	NOUN
crl-16006	203	48	as	as	ADP
crl-16006	203	49	a	a	DET
crl-16006	203	50	driver	driver	NOUN
crl-16006	203	51	of	of	ADP
crl-16006	203	52	continuous	continuous	ADJ
crl-16006	203	53	improvement	improvement	NOUN
crl-16006	203	54	,	,	PUNCT
crl-16006	203	55	”	"	PUNCT
crl-16006	203	56	performance	performance	NOUN
crl-16006	203	57	measurement	measurement	NOUN
crl-16006	203	58	&	&	CCONJ
crl-16006	203	59	metrics	metric	NOUN
crl-16006	203	60	8	8	NUM
crl-16006	203	61	,	,	PUNCT
crl-16006	203	62	no	no	INTJ
crl-16006	203	63	.	.	NOUN
crl-16006	203	64	2	2	NUM
crl-16006	203	65	(	(	PUNCT
crl-16006	203	66	july	july	PROPN
crl-16006	203	67	2007	2007	NUM
crl-16006	203	68	):	):	PUNCT
crl-16006	203	69	88–97	88–97	NUM
crl-16006	203	70	.	.	PUNCT
crl-16006	204	1	www.asq.org/quality-press/self-paced-learning/index	www.asq.org/quality-press/self-paced-learning/index	NOUN
crl-16006	204	2	www.asq.org/courses/blended-lean-six-sigma-black	www.asq.org/courses/blended-lean-six-sigma-black	PART
crl-16006	204	3	http://en.wikipedia	http://en.wikipedia	PROPN
crl-16006	204	4	www.isixsigma.com/dictionary/pareto-60.htm	www.isixsigma.com/dictionary/pareto-60.htm	PROPN
crl-16006	204	5	http	http	X
crl-16006	204	6	:	:	PUNCT
crl-16006	204	7	www.isixsigma.com	www.isixsigma.com	X
crl-16006	204	8	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbe	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbe	NOUN
crl-16006	204	9	www.arl.org/bm~doc/arlstats06.pdf	www.arl.org/bm~doc/arlstats06.pdf	ADP
crl-16006	204	10	http://en.wikipedia.org/wiki/lean_manufacturing	http://en.wikipedia.org/wiki/lean_manufacture	VERB
crl-16006	204	11	http://europe.isixsigma.com/library/content/c070502a.asp	http://europe.isixsigma.com/library/content/c070502a.asp	NOUN
crl-16006	204	12	www.arl.org/stats/statsevents/sqacademy/index	www.arl.org/stats/statsevents/sqacademy/index	NOUN
crl-16006	204	13	http	http	NOUN
crl-16006	204	14	:	:	PUNCT
crl-16006	204	15	libraryassessment.org	libraryassessment.org	X