id	sid	tid	token	lemma	pos
crl-16095	1	1	361	361	NUM
crl-16095	1	2	coding	code	VERB
crl-16095	1	3	into	into	ADP
crl-16095	1	4	the	the	DET
crl-16095	1	5	great	great	ADJ
crl-16095	1	6	unknown	unknown	NOUN
crl-16095	1	7	:	:	PUNCT
crl-16095	1	8	analyzing	analyze	VERB
crl-16095	1	9	instant	instant	ADJ
crl-16095	1	10	messaging	messaging	NOUN
crl-16095	1	11	session	session	NOUN
crl-16095	1	12	transcripts	transcript	NOUN
crl-16095	1	13	to	to	PART
crl-16095	1	14	identify	identify	VERB
crl-16095	1	15	user	user	NOUN
crl-16095	1	16	behaviors	behavior	NOUN
crl-16095	1	17	and	and	CCONJ
crl-16095	1	18	measure	measure	VERB
crl-16095	1	19	quality	quality	NOUN
crl-16095	1	20	of	of	ADP
crl-16095	1	21	service	service	NOUN
crl-16095	1	22	sarah	sarah	PROPN
crl-16095	1	23	maximiek	maximiek	PROPN
crl-16095	1	24	,	,	PUNCT
crl-16095	1	25	erin	erin	PROPN
crl-16095	1	26	rushton	rushton	PROPN
crl-16095	1	27	,	,	PUNCT
crl-16095	1	28	and	and	CCONJ
crl-16095	1	29	elizabeth	elizabeth	PROPN
crl-16095	1	30	brown	brown	PROPN
crl-16095	1	31	sarah	sarah	PROPN
crl-16095	1	32	maximiek	maximiek	PROPN
crl-16095	1	33	is	be	AUX
crl-16095	1	34	subject	subject	ADJ
crl-16095	1	35	librarian	librarian	NOUN
crl-16095	1	36	for	for	ADP
crl-16095	1	37	political	political	ADJ
crl-16095	1	38	science	science	NOUN
crl-16095	1	39	,	,	PUNCT
crl-16095	1	40	public	public	ADJ
crl-16095	1	41	administration	administration	NOUN
crl-16095	1	42	and	and	CCONJ
crl-16095	1	43	government	government	NOUN
crl-16095	1	44	documents	document	NOUN
crl-16095	1	45	;	;	PUNCT
crl-16095	1	46	erin	erin	PROPN
crl-16095	1	47	rushton	rushton	PROPN
crl-16095	1	48	is	be	AUX
crl-16095	1	49	subject	subject	ADJ
crl-16095	1	50	librarian	librarian	ADJ
crl-16095	1	51	/	/	SYM
crl-16095	1	52	coordinator	coordinator	NOUN
crl-16095	1	53	of	of	ADP
crl-16095	1	54	digital	digital	ADJ
crl-16095	1	55	reference	reference	NOUN
crl-16095	1	56	services	service	NOUN
crl-16095	1	57	;	;	PUNCT
crl-16095	1	58	and	and	CCONJ
crl-16095	1	59	elizabeth	elizabeth	PROPN
crl-16095	1	60	brown	brown	PROPN
crl-16095	1	61	is	be	AUX
crl-16095	1	62	scholarly	scholarly	ADJ
crl-16095	1	63	communications	communication	NOUN
crl-16095	1	64	and	and	CCONJ
crl-16095	1	65	library	library	NOUN
crl-16095	1	66	grants	grant	NOUN
crl-16095	1	67	officer	officer	NOUN
crl-16095	1	68	,	,	PUNCT
crl-16095	1	69	all	all	PRON
crl-16095	1	70	at	at	ADP
crl-16095	1	71	binghamton	binghamton	PROPN
crl-16095	1	72	university	university	PROPN
crl-16095	1	73	,	,	PUNCT
crl-16095	1	74	suny	suny	PROPN
crl-16095	1	75	;	;	PUNCT
crl-16095	1	76	e	e	X
crl-16095	1	77	-	-	NOUN
crl-16095	1	78	mail	mail	NOUN
crl-16095	1	79	:	:	PUNCT
crl-16095	2	1	maximiek@binghamton.edu	maximiek@binghamton.edu	PROPN
crl-16095	2	2	,	,	PUNCT
crl-16095	2	3	erushton@binghamton.edu	erushton@binghamton.edu	PROPN
crl-16095	2	4	,	,	PUNCT
crl-16095	2	5	ebrown@binghamton.edu	ebrown@binghamton.edu	PUNCT
crl-16095	2	6	.	.	PUNCT
crl-16095	3	1	the	the	DET
crl-16095	3	2	authors	author	NOUN
crl-16095	3	3	would	would	AUX
crl-16095	3	4	like	like	VERB
crl-16095	3	5	to	to	PART
crl-16095	3	6	extend	extend	VERB
crl-16095	3	7	their	their	PRON
crl-16095	3	8	gratitude	gratitude	NOUN
crl-16095	3	9	to	to	ADP
crl-16095	3	10	their	their	PRON
crl-16095	3	11	past	past	NOUN
crl-16095	3	12	and	and	CCONJ
crl-16095	3	13	current	current	ADJ
crl-16095	3	14	colleagues	colleague	NOUN
crl-16095	3	15	who	who	PRON
crl-16095	3	16	helped	help	VERB
crl-16095	3	17	with	with	ADP
crl-16095	3	18	the	the	DET
crl-16095	3	19	transcript	transcript	NOUN
crl-16095	3	20	coding	code	VERB
crl-16095	3	21	project	project	NOUN
crl-16095	3	22	:	:	PUNCT
crl-16095	3	23	nancy	nancy	PROPN
crl-16095	3	24	abashian	abashian	PROPN
crl-16095	3	25	,	,	PUNCT
crl-16095	3	26	abigail	abigail	PROPN
crl-16095	3	27	bordeaux	bordeaux	PROPN
crl-16095	3	28	,	,	PUNCT
crl-16095	3	29	katharine	katharine	PROPN
crl-16095	3	30	bouman	bouman	PROPN
crl-16095	3	31	,	,	PUNCT
crl-16095	3	32	tina	tina	PROPN
crl-16095	3	33	clemo	clemo	PROPN
crl-16095	3	34	,	,	PUNCT
crl-16095	3	35	angelique	angelique	PROPN
crl-16095	3	36	jenks	jenks	PROPN
crl-16095	3	37	-	-	PUNCT
crl-16095	3	38	brown	brown	PROPN
crl-16095	3	39	;	;	PUNCT
crl-16095	3	40	and	and	CCONJ
crl-16095	3	41	to	to	ADP
crl-16095	3	42	alesia	alesia	PROPN
crl-16095	3	43	mcmanus	mcmanus	PROPN
crl-16095	3	44	and	and	CCONJ
crl-16095	3	45	dave	dave	PROPN
crl-16095	3	46	vose	vose	PROPN
crl-16095	3	47	for	for	ADP
crl-16095	3	48	their	their	PRON
crl-16095	3	49	assistance	assistance	NOUN
crl-16095	3	50	on	on	ADP
crl-16095	3	51	the	the	DET
crl-16095	3	52	project	project	NOUN
crl-16095	3	53	.	.	PUNCT
crl-16095	4	1	©	©	PROPN
crl-16095	4	2	sarah	sarah	PROPN
crl-16095	4	3	maximiek	maximiek	PROPN
crl-16095	4	4	,	,	PUNCT
crl-16095	4	5	erin	erin	PROPN
crl-16095	4	6	rushton	rushton	PROPN
crl-16095	4	7	,	,	PUNCT
crl-16095	4	8	and	and	CCONJ
crl-16095	4	9	elizabeth	elizabeth	PROPN
crl-16095	4	10	brown	brown	PROPN
crl-16095	5	1	after	after	ADP
crl-16095	5	2	one	one	NUM
crl-16095	5	3	year	year	NOUN
crl-16095	5	4	of	of	ADP
crl-16095	5	5	providing	provide	VERB
crl-16095	5	6	virtual	virtual	ADJ
crl-16095	5	7	reference	reference	NOUN
crl-16095	5	8	service	service	NOUN
crl-16095	5	9	through	through	ADP
crl-16095	5	10	an	an	DET
crl-16095	5	11	instant	instant	ADJ
crl-16095	5	12	messaging	messaging	NOUN
crl-16095	5	13	(	(	PUNCT
crl-16095	5	14	i	i	NOUN
crl-16095	5	15	m	m	PROPN
crl-16095	5	16	)	)	PUNCT
crl-16095	5	17	service	service	NOUN
crl-16095	5	18	,	,	PUNCT
crl-16095	5	19	binghamton	binghamton	PROPN
crl-16095	5	20	university	university	PROPN
crl-16095	5	21	(	(	PUNCT
crl-16095	5	22	bu	bu	PROPN
crl-16095	5	23	)	)	PUNCT
crl-16095	5	24	libraries	library	NOUN
crl-16095	5	25	,	,	PUNCT
crl-16095	5	26	under	under	ADP
crl-16095	5	27	the	the	DET
crl-16095	5	28	purview	purview	NOUN
crl-16095	5	29	of	of	ADP
crl-16095	5	30	its	its	PRON
crl-16095	5	31	digital	digital	ADJ
crl-16095	5	32	reference	reference	NOUN
crl-16095	5	33	committee	committee	NOUN
crl-16095	5	34	(	(	PUNCT
crl-16095	5	35	drc	drc	PROPN
crl-16095	5	36	)	)	PUNCT
crl-16095	5	37	,	,	PUNCT
crl-16095	5	38	undertook	undertake	VERB
crl-16095	5	39	a	a	DET
crl-16095	5	40	study	study	NOUN
crl-16095	5	41	of	of	ADP
crl-16095	5	42	collected	collect	VERB
crl-16095	5	43	session	session	NOUN
crl-16095	5	44	transcripts	transcript	NOUN
crl-16095	5	45	.	.	PUNCT
crl-16095	6	1	the	the	DET
crl-16095	6	2	goals	goal	NOUN
crl-16095	6	3	of	of	ADP
crl-16095	6	4	this	this	DET
crl-16095	6	5	work	work	NOUN
crl-16095	6	6	were	be	AUX
crl-16095	6	7	to	to	PART
crl-16095	6	8	determine	determine	VERB
crl-16095	6	9	who	who	PRON
crl-16095	6	10	was	be	AUX
crl-16095	6	11	using	use	VERB
crl-16095	6	12	the	the	DET
crl-16095	6	13	i	i	PROPN
crl-16095	6	14	m	m	PROPN
crl-16095	6	15	service	service	NOUN
crl-16095	6	16	and	and	CCONJ
crl-16095	6	17	why	why	SCONJ
crl-16095	6	18	;	;	PUNCT
crl-16095	6	19	if	if	SCONJ
crl-16095	6	20	staffing	staffing	NOUN
crl-16095	6	21	for	for	ADP
crl-16095	6	22	the	the	DET
crl-16095	6	23	service	service	NOUN
crl-16095	6	24	was	be	AUX
crl-16095	6	25	adequate	adequate	ADJ
crl-16095	6	26	and	and	CCONJ
crl-16095	6	27	met	meet	VERB
crl-16095	6	28	our	our	PRON
crl-16095	6	29	in	in	ADP
crl-16095	6	30	-	-	PUNCT
crl-16095	6	31	person	person	NOUN
crl-16095	6	32	reference	reference	NOUN
crl-16095	6	33	standards	standard	NOUN
crl-16095	6	34	;	;	PUNCT
crl-16095	6	35	and	and	CCONJ
crl-16095	6	36	if	if	SCONJ
crl-16095	6	37	improvements	improvement	NOUN
crl-16095	6	38	to	to	ADP
crl-16095	6	39	the	the	DET
crl-16095	6	40	libraries	library	NOUN
crl-16095	6	41	’	'	PUNCT
crl-16095	6	42	existing	exist	VERB
crl-16095	6	43	reference	reference	NOUN
crl-16095	6	44	services	service	NOUN
crl-16095	6	45	were	be	AUX
crl-16095	6	46	needed	need	VERB
crl-16095	6	47	.	.	PUNCT
crl-16095	7	1	the	the	DET
crl-16095	7	2	findings	finding	NOUN
crl-16095	7	3	revealed	reveal	VERB
crl-16095	7	4	that	that	SCONJ
crl-16095	7	5	31	31	NUM
crl-16095	7	6	percent	percent	NOUN
crl-16095	7	7	of	of	ADP
crl-16095	7	8	identifiable	identifiable	ADJ
crl-16095	7	9	users	user	NOUN
crl-16095	7	10	were	be	AUX
crl-16095	7	11	students	student	NOUN
crl-16095	7	12	and	and	CCONJ
crl-16095	7	13	5	5	NUM
crl-16095	7	14	percent	percent	NOUN
crl-16095	7	15	of	of	ADP
crl-16095	7	16	users	user	NOUN
crl-16095	7	17	were	be	AUX
crl-16095	7	18	campus	campus	NOUN
crl-16095	7	19	community	community	NOUN
crl-16095	7	20	members	member	NOUN
crl-16095	7	21	.	.	PUNCT
crl-16095	8	1	the	the	DET
crl-16095	8	2	analyses	analysis	NOUN
crl-16095	8	3	also	also	ADV
crl-16095	8	4	revealed	reveal	VERB
crl-16095	8	5	that	that	SCONJ
crl-16095	8	6	many	many	ADJ
crl-16095	8	7	used	use	VERB
crl-16095	8	8	the	the	DET
crl-16095	8	9	service	service	NOUN
crl-16095	8	10	for	for	ADP
crl-16095	8	11	complex	complex	ADJ
crl-16095	8	12	questions	question	NOUN
crl-16095	8	13	and	and	CCONJ
crl-16095	8	14	not	not	PART
crl-16095	8	15	just	just	ADV
crl-16095	8	16	ready	ready	ADJ
crl-16095	8	17	reference	reference	NOUN
crl-16095	8	18	,	,	PUNCT
crl-16095	8	19	policy	policy	NOUN
crl-16095	8	20	,	,	PUNCT
crl-16095	8	21	and	and	CCONJ
crl-16095	8	22	directional	directional	ADJ
crl-16095	8	23	questions	question	NOUN
crl-16095	8	24	as	as	SCONJ
crl-16095	8	25	had	have	AUX
crl-16095	8	26	been	be	AUX
crl-16095	8	27	expected	expect	VERB
crl-16095	8	28	.	.	PUNCT
crl-16095	9	1	the	the	DET
crl-16095	9	2	most	most	ADV
crl-16095	9	3	common	common	ADJ
crl-16095	9	4	question	question	NOUN
crl-16095	9	5	types	type	NOUN
crl-16095	9	6	were	be	AUX
crl-16095	9	7	web	web	NOUN
crl-16095	9	8	site	site	NOUN
crl-16095	9	9	navigation	navigation	NOUN
crl-16095	9	10	help	help	NOUN
crl-16095	9	11	(	(	PUNCT
crl-16095	9	12	29	29	NUM
crl-16095	9	13	%	%	NOUN
crl-16095	9	14	of	of	ADP
crl-16095	9	15	all	all	DET
crl-16095	9	16	sessions	session	NOUN
crl-16095	9	17	)	)	PUNCT
crl-16095	9	18	,	,	PUNCT
crl-16095	9	19	research	research	NOUN
crl-16095	9	20	assistance	assistance	NOUN
crl-16095	9	21	(	(	PUNCT
crl-16095	9	22	22	22	NUM
crl-16095	9	23	%	%	NOUN
crl-16095	9	24	)	)	PUNCT
crl-16095	9	25	,	,	PUNCT
crl-16095	9	26	and	and	CCONJ
crl-16095	9	27	instructional	instructional	ADJ
crl-16095	9	28	questions	question	NOUN
crl-16095	9	29	(	(	PUNCT
crl-16095	9	30	23	23	NUM
crl-16095	9	31	%	%	NOUN
crl-16095	9	32	)	)	PUNCT
crl-16095	9	33	.	.	PUNCT
crl-16095	10	1	the	the	DET
crl-16095	10	2	american	american	PROPN
crl-16095	10	3	library	library	PROPN
crl-16095	10	4	association	association	PROPN
crl-16095	10	5	reference	reference	PROPN
crl-16095	10	6	&	&	CCONJ
crl-16095	10	7	user	user	PROPN
crl-16095	10	8	services	services	PROPN
crl-16095	10	9	association	association	PROPN
crl-16095	10	10	(	(	PUNCT
crl-16095	10	11	rusa	rusa	NOUN
crl-16095	10	12	)	)	PUNCT
crl-16095	10	13	guidelines	guideline	NOUN
crl-16095	10	14	for	for	ADP
crl-16095	10	15	the	the	DET
crl-16095	10	16	behavioral	behavioral	ADJ
crl-16095	10	17	performance	performance	NOUN
crl-16095	10	18	of	of	ADP
crl-16095	10	19	reference	reference	NOUN
crl-16095	10	20	and	and	CCONJ
crl-16095	10	21	information	information	NOUN
crl-16095	10	22	service	service	NOUN
crl-16095	10	23	providers	provider	NOUN
crl-16095	10	24	were	be	AUX
crl-16095	10	25	used	use	VERB
crl-16095	10	26	to	to	PART
crl-16095	10	27	measure	measure	VERB
crl-16095	10	28	quality	quality	NOUN
crl-16095	10	29	of	of	ADP
crl-16095	10	30	service	service	NOUN
crl-16095	10	31	.	.	PUNCT
crl-16095	11	1	the	the	DET
crl-16095	11	2	findings	finding	NOUN
crl-16095	11	3	reveled	revel	VERB
crl-16095	11	4	that	that	SCONJ
crl-16095	11	5	approachability	approachability	NOUN
crl-16095	11	6	,	,	PUNCT
crl-16095	11	7	showing	show	VERB
crl-16095	11	8	interest	interest	NOUN
crl-16095	11	9	,	,	PUNCT
crl-16095	11	10	and	and	CCONJ
crl-16095	11	11	listening	listen	VERB
crl-16095	11	12	were	be	AUX
crl-16095	11	13	each	each	PRON
crl-16095	11	14	demonstrated	demonstrate	VERB
crl-16095	11	15	in	in	ADP
crl-16095	11	16	over	over	ADP
crl-16095	11	17	80	80	NUM
crl-16095	11	18	percent	percent	NOUN
crl-16095	11	19	of	of	ADP
crl-16095	11	20	sessions	session	NOUN
crl-16095	11	21	,	,	PUNCT
crl-16095	11	22	indicating	indicate	VERB
crl-16095	11	23	these	these	DET
crl-16095	11	24	activities	activity	NOUN
crl-16095	11	25	can	can	AUX
crl-16095	11	26	be	be	AUX
crl-16095	11	27	demonstrated	demonstrate	VERB
crl-16095	11	28	effectively	effectively	ADV
crl-16095	11	29	in	in	ADP
crl-16095	11	30	a	a	DET
crl-16095	11	31	virtual	virtual	ADJ
crl-16095	11	32	environment	environment	NOUN
crl-16095	11	33	.	.	PUNCT
crl-16095	12	1	the	the	DET
crl-16095	12	2	study	study	NOUN
crl-16095	12	3	also	also	ADV
crl-16095	12	4	found	find	VERB
crl-16095	12	5	that	that	SCONJ
crl-16095	12	6	questions	question	NOUN
crl-16095	12	7	were	be	AUX
crl-16095	12	8	correctly	correctly	ADV
crl-16095	12	9	answered	answer	VERB
crl-16095	12	10	84	84	NUM
crl-16095	12	11	percent	percent	NOUN
crl-16095	12	12	of	of	ADP
crl-16095	12	13	the	the	DET
crl-16095	12	14	time	time	NOUN
crl-16095	12	15	.	.	PUNCT
crl-16095	13	1	the	the	DET
crl-16095	13	2	study	study	NOUN
crl-16095	13	3	provided	provide	VERB
crl-16095	13	4	valuable	valuable	ADJ
crl-16095	13	5	insight	insight	NOUN
crl-16095	13	6	into	into	ADP
crl-16095	13	7	how	how	SCONJ
crl-16095	13	8	patrons	patron	NOUN
crl-16095	13	9	approach	approach	VERB
crl-16095	13	10	and	and	CCONJ
crl-16095	13	11	locate	locate	ADJ
crl-16095	13	12	information	information	NOUN
crl-16095	13	13	on	on	ADP
crl-16095	13	14	our	our	PRON
crl-16095	13	15	web	web	NOUN
crl-16095	13	16	site	site	NOUN
crl-16095	13	17	and	and	CCONJ
crl-16095	13	18	demonstrated	demonstrate	VERB
crl-16095	13	19	a	a	DET
crl-16095	13	20	need	need	NOUN
crl-16095	13	21	for	for	ADP
crl-16095	13	22	additional	additional	ADJ
crl-16095	13	23	training	training	NOUN
crl-16095	13	24	,	,	PUNCT
crl-16095	13	25	improved	improved	ADJ
crl-16095	13	26	site	site	NOUN
crl-16095	13	27	design	design	NOUN
crl-16095	13	28	and	and	CCONJ
crl-16095	13	29	navigational	navigational	ADJ
crl-16095	13	30	aids	aid	NOUN
crl-16095	13	31	,	,	PUNCT
crl-16095	13	32	and	and	CCONJ
crl-16095	13	33	future	future	ADJ
crl-16095	13	34	discussions	discussion	NOUN
crl-16095	13	35	of	of	ADP
crl-16095	13	36	staffing	staff	VERB
crl-16095	13	37	alternatives	alternative	NOUN
crl-16095	13	38	for	for	ADP
crl-16095	13	39	the	the	DET
crl-16095	13	40	i	i	PROPN
crl-16095	13	41	m	m	PROPN
crl-16095	13	42	service	service	NOUN
crl-16095	13	43	.	.	PUNCT
crl-16095	14	1	crl-48r1	crl-48r1	ADJ
crl-16095	14	2	362	362	NUM
crl-16095	14	3	  	  	SPACE
crl-16095	14	4	college	college	NOUN
crl-16095	14	5	 	 	SPACE
crl-16095	14	6	&	&	CCONJ
crl-16095	14	7	 	 	SPACE
crl-16095	14	8	research	research	NOUN
crl-16095	14	9	 	 	SPACE
crl-16095	14	10	libraries	library	NOUN
crl-16095	14	11	  	  	SPACE
crl-16095	14	12	july	july	PROPN
crl-16095	14	13	 	 	SPACE
crl-16095	14	14	2010	2010	NUM
crl-16095	14	15	introduction	introduction	NOUN
crl-16095	14	16	binghamton	binghamton	PROPN
crl-16095	14	17	university	university	PROPN
crl-16095	14	18	,	,	PUNCT
crl-16095	14	19	part	part	NOUN
crl-16095	14	20	of	of	ADP
crl-16095	14	21	the	the	DET
crl-16095	14	22	state	state	NOUN
crl-16095	14	23	university	university	PROPN
crl-16095	14	24	of	of	ADP
crl-16095	14	25	new	new	PROPN
crl-16095	14	26	york	york	PROPN
crl-16095	14	27	system	system	NOUN
crl-16095	14	28	,	,	PUNCT
crl-16095	14	29	is	be	AUX
crl-16095	14	30	a	a	DET
crl-16095	14	31	doctoral	doctoral	ADJ
crl-16095	14	32	-	-	PUNCT
crl-16095	14	33	degree	degree	NOUN
crl-16095	14	34	granting	grant	VERB
crl-16095	14	35	research	research	NOUN
crl-16095	14	36	institution	institution	NOUN
crl-16095	14	37	with	with	ADP
crl-16095	14	38	an	an	DET
crl-16095	14	39	enrollment	enrollment	NOUN
crl-16095	14	40	of	of	ADP
crl-16095	14	41	over	over	ADP
crl-16095	14	42	14,300	14,300	NUM
crl-16095	14	43	students	student	NOUN
crl-16095	14	44	and	and	CCONJ
crl-16095	14	45	800	800	NUM
crl-16095	14	46	faculty	faculty	NOUN
crl-16095	14	47	members	member	NOUN
crl-16095	14	48	.	.	PUNCT
crl-16095	15	1	binghamton	binghamton	PROPN
crl-16095	15	2	university	university	PROPN
crl-16095	15	3	libraries	library	NOUN
crl-16095	15	4	consist	consist	VERB
crl-16095	15	5	of	of	ADP
crl-16095	15	6	four	four	NUM
crl-16095	15	7	library	library	ADJ
crl-16095	15	8	locations	location	NOUN
crl-16095	15	9	.	.	PUNCT
crl-16095	16	1	the	the	DET
crl-16095	16	2	glenn	glenn	PROPN
crl-16095	16	3	g.	g.	PROPN
crl-16095	16	4	bartle	bartle	PROPN
crl-16095	16	5	library	library	PROPN
crl-16095	16	6	serves	serve	VERB
crl-16095	16	7	the	the	DET
crl-16095	16	8	humanities	humanity	NOUN
crl-16095	16	9	,	,	PUNCT
crl-16095	16	10	social	social	ADJ
crl-16095	16	11	sciences	science	NOUN
crl-16095	16	12	,	,	PUNCT
crl-16095	16	13	and	and	CCONJ
crl-16095	16	14	fine	fine	ADJ
crl-16095	16	15	arts	art	NOUN
crl-16095	16	16	.	.	PUNCT
crl-16095	17	1	the	the	DET
crl-16095	17	2	science	science	NOUN
crl-16095	17	3	library	library	NOUN
crl-16095	17	4	serves	serve	VERB
crl-16095	17	5	the	the	DET
crl-16095	17	6	science	science	NOUN
crl-16095	17	7	and	and	CCONJ
crl-16095	17	8	engineering	engineering	NOUN
crl-16095	17	9	and	and	CCONJ
crl-16095	17	10	houses	house	NOUN
crl-16095	17	11	the	the	DET
crl-16095	17	12	university	university	NOUN
crl-16095	17	13	map	map	NOUN
crl-16095	17	14	collection	collection	NOUN
crl-16095	17	15	.	.	PUNCT
crl-16095	18	1	the	the	DET
crl-16095	18	2	university	university	NOUN
crl-16095	18	3	downtown	downtown	NOUN
crl-16095	18	4	center	center	NOUN
crl-16095	18	5	library	library	NOUN
crl-16095	18	6	/	/	SYM
crl-16095	18	7	information	information	NOUN
crl-16095	18	8	commons	common	NOUN
crl-16095	18	9	opened	open	VERB
crl-16095	18	10	in	in	ADP
crl-16095	18	11	fall	fall	NOUN
crl-16095	18	12	2007	2007	NUM
crl-16095	18	13	and	and	CCONJ
crl-16095	18	14	serves	serve	VERB
crl-16095	18	15	the	the	DET
crl-16095	18	16	college	college	NOUN
crl-16095	18	17	of	of	ADP
crl-16095	18	18	community	community	NOUN
crl-16095	18	19	and	and	CCONJ
crl-16095	18	20	public	public	ADJ
crl-16095	18	21	affairs	affair	NOUN
crl-16095	18	22	.	.	PUNCT
crl-16095	19	1	the	the	DET
crl-16095	19	2	library	library	NOUN
crl-16095	19	3	annex	annex	VERB
crl-16095	19	4	is	be	AUX
crl-16095	19	5	a	a	DET
crl-16095	19	6	high	high	ADJ
crl-16095	19	7	-	-	PUNCT
crl-16095	19	8	density	density	NOUN
crl-16095	19	9	facility	facility	NOUN
crl-16095	19	10	housing	housing	NOUN
crl-16095	19	11	over	over	ADP
crl-16095	19	12	350,000	350,000	NUM
crl-16095	19	13	volumes	volume	NOUN
crl-16095	19	14	in	in	ADP
crl-16095	19	15	all	all	DET
crl-16095	19	16	subject	subject	ADJ
crl-16095	19	17	areas	area	NOUN
crl-16095	19	18	.	.	PUNCT
crl-16095	20	1	in	in	ADP
crl-16095	20	2	2005	2005	NUM
crl-16095	20	3	the	the	DET
crl-16095	20	4	libraries	library	NOUN
crl-16095	20	5	’	'	PUNCT
crl-16095	20	6	drc	drc	PROPN
crl-16095	20	7	was	be	AUX
crl-16095	20	8	charged	charge	VERB
crl-16095	20	9	with	with	ADP
crl-16095	20	10	initiating	initiate	VERB
crl-16095	20	11	i	i	PRON
crl-16095	20	12	m	m	PROPN
crl-16095	20	13	reference	reference	NOUN
crl-16095	20	14	service	service	NOUN
crl-16095	20	15	at	at	ADP
crl-16095	20	16	the	the	DET
crl-16095	20	17	bartle	bartle	PROPN
crl-16095	20	18	library	library	NOUN
crl-16095	20	19	and	and	CCONJ
crl-16095	20	20	science	science	NOUN
crl-16095	20	21	library	library	NOUN
crl-16095	20	22	.	.	PUNCT
crl-16095	21	1	each	each	DET
crl-16095	21	2	library	library	NOUN
crl-16095	21	3	created	create	VERB
crl-16095	21	4	and	and	CCONJ
crl-16095	21	5	supported	support	VERB
crl-16095	21	6	accounts	account	NOUN
crl-16095	21	7	on	on	ADP
crl-16095	21	8	aol	aol	PROPN
crl-16095	21	9	,	,	PUNCT
crl-16095	21	10	msn	msn	PROPN
crl-16095	21	11	,	,	PUNCT
crl-16095	21	12	and	and	CCONJ
crl-16095	21	13	yahoo	yahoo	PROPN
crl-16095	21	14	!	!	PROPN
crl-16095	21	15	and	and	CCONJ
crl-16095	21	16	monitored	monitor	VERB
crl-16095	21	17	this	this	DET
crl-16095	21	18	service	service	NOUN
crl-16095	21	19	at	at	ADP
crl-16095	21	20	the	the	DET
crl-16095	21	21	reference	reference	NOUN
crl-16095	21	22	desk	desk	NOUN
crl-16095	21	23	alongside	alongside	ADP
crl-16095	21	24	in	in	ADP
crl-16095	21	25	-	-	PUNCT
crl-16095	21	26	person	person	NOUN
crl-16095	21	27	,	,	PUNCT
crl-16095	21	28	e	e	NOUN
crl-16095	21	29	-	-	NOUN
crl-16095	21	30	mail	mail	NOUN
crl-16095	21	31	,	,	PUNCT
crl-16095	21	32	and	and	CCONJ
crl-16095	21	33	telephone	telephone	NOUN
crl-16095	21	34	reference	reference	NOUN
crl-16095	21	35	.	.	PUNCT
crl-16095	22	1	a	a	DET
crl-16095	22	2	more	more	ADV
crl-16095	22	3	detailed	detailed	ADJ
crl-16095	22	4	description	description	NOUN
crl-16095	22	5	of	of	ADP
crl-16095	22	6	the	the	DET
crl-16095	22	7	drc	drc	PROPN
crl-16095	22	8	’s	’s	PART
crl-16095	22	9	experiences	experience	NOUN
crl-16095	22	10	in	in	ADP
crl-16095	22	11	implementing	implement	VERB
crl-16095	22	12	and	and	CCONJ
crl-16095	22	13	maintaining	maintain	VERB
crl-16095	22	14	the	the	DET
crl-16095	22	15	i	i	PROPN
crl-16095	22	16	m	m	PROPN
crl-16095	22	17	reference	reference	NOUN
crl-16095	22	18	service	service	NOUN
crl-16095	22	19	through	through	ADP
crl-16095	22	20	trillian	trillian	PROPN
crl-16095	22	21	was	be	AUX
crl-16095	22	22	documented	document	VERB
crl-16095	22	23	in	in	ADP
crl-16095	22	24	an	an	DET
crl-16095	22	25	earlier	early	ADV
crl-16095	22	26	published	publish	VERB
crl-16095	22	27	article	article	NOUN
crl-16095	22	28	titled	title	VERB
crl-16095	22	29	“	"	PUNCT
crl-16095	22	30	connecting	connect	VERB
crl-16095	22	31	to	to	ADP
crl-16095	22	32	students	student	NOUN
crl-16095	22	33	:	:	PUNCT
crl-16095	22	34	launching	launch	VERB
crl-16095	22	35	instant	instant	ADJ
crl-16095	22	36	messaging	messaging	NOUN
crl-16095	22	37	reference	reference	NOUN
crl-16095	22	38	at	at	ADP
crl-16095	22	39	binghamton	binghamton	PROPN
crl-16095	22	40	university	university	PROPN
crl-16095	22	41	.	.	PUNCT
crl-16095	22	42	”1	”1	VERB
crl-16095	23	1	a	a	DET
crl-16095	23	2	year	year	NOUN
crl-16095	23	3	after	after	SCONJ
crl-16095	23	4	the	the	DET
crl-16095	23	5	service	service	NOUN
crl-16095	23	6	was	be	AUX
crl-16095	23	7	launched	launch	VERB
crl-16095	23	8	,	,	PUNCT
crl-16095	23	9	the	the	DET
crl-16095	23	10	drc	drc	PROPN
crl-16095	23	11	began	begin	VERB
crl-16095	23	12	developing	develop	VERB
crl-16095	23	13	a	a	DET
crl-16095	23	14	method	method	NOUN
crl-16095	23	15	to	to	PART
crl-16095	23	16	analyze	analyze	VERB
crl-16095	23	17	i	i	PRON
crl-16095	23	18	m	m	VERB
crl-16095	23	19	transcripts	transcript	NOUN
crl-16095	23	20	to	to	PART
crl-16095	23	21	accomplish	accomplish	VERB
crl-16095	23	22	the	the	DET
crl-16095	23	23	following	following	ADJ
crl-16095	23	24	objectives	objective	NOUN
crl-16095	23	25	:	:	PUNCT
crl-16095	23	26	•	•	NOUN
crl-16095	23	27	evaluate	evaluate	VERB
crl-16095	23	28	quality	quality	NOUN
crl-16095	23	29	of	of	ADP
crl-16095	23	30	service	service	NOUN
crl-16095	23	31	and	and	CCONJ
crl-16095	23	32	recommend	recommend	VERB
crl-16095	23	33	improvements	improvement	NOUN
crl-16095	23	34	•	•	ADP
crl-16095	23	35	produce	produce	VERB
crl-16095	23	36	quantitative	quantitative	ADJ
crl-16095	23	37	and	and	CCONJ
crl-16095	23	38	demographic	demographic	ADJ
crl-16095	23	39	data	datum	NOUN
crl-16095	23	40	describing	describe	VERB
crl-16095	23	41	usage	usage	NOUN
crl-16095	23	42	trends	trend	NOUN
crl-16095	23	43	•	•	ADP
crl-16095	23	44	recommend	recommend	VERB
crl-16095	23	45	changes	change	NOUN
crl-16095	23	46	for	for	ADP
crl-16095	23	47	library	library	ADJ
crl-16095	23	48	services	service	NOUN
crl-16095	23	49	in	in	ADP
crl-16095	23	50	reference	reference	NOUN
crl-16095	23	51	,	,	PUNCT
crl-16095	23	52	web	web	NOUN
crl-16095	23	53	design	design	NOUN
crl-16095	23	54	,	,	PUNCT
crl-16095	23	55	and	and	CCONJ
crl-16095	23	56	collections	collection	NOUN
crl-16095	23	57	based	base	VERB
crl-16095	23	58	on	on	ADP
crl-16095	23	59	identified	identify	VERB
crl-16095	23	60	needs	need	NOUN
crl-16095	23	61	of	of	ADP
crl-16095	23	62	virtual	virtual	ADJ
crl-16095	23	63	users	user	NOUN
crl-16095	23	64	.	.	PUNCT
crl-16095	24	1	literature	literature	PROPN
crl-16095	24	2	review	review	VERB
crl-16095	24	3	a	a	DET
crl-16095	24	4	literature	literature	NOUN
crl-16095	24	5	review	review	NOUN
crl-16095	24	6	was	be	AUX
crl-16095	24	7	conducted	conduct	VERB
crl-16095	24	8	to	to	PART
crl-16095	24	9	see	see	VERB
crl-16095	24	10	how	how	SCONJ
crl-16095	24	11	others	other	NOUN
crl-16095	24	12	had	have	AUX
crl-16095	24	13	measured	measure	VERB
crl-16095	24	14	quality	quality	NOUN
crl-16095	24	15	of	of	ADP
crl-16095	24	16	service	service	NOUN
crl-16095	24	17	in	in	ADP
crl-16095	24	18	virtual	virtual	ADJ
crl-16095	24	19	reference	reference	NOUN
crl-16095	24	20	.	.	PUNCT
crl-16095	25	1	the	the	DET
crl-16095	25	2	review	review	NOUN
crl-16095	25	3	found	find	VERB
crl-16095	25	4	that	that	SCONJ
crl-16095	25	5	most	most	ADJ
crl-16095	25	6	studies	study	NOUN
crl-16095	25	7	focused	focus	VERB
crl-16095	25	8	on	on	ADP
crl-16095	25	9	the	the	DET
crl-16095	25	10	evaluation	evaluation	NOUN
crl-16095	25	11	of	of	ADP
crl-16095	25	12	transcripts	transcript	NOUN
crl-16095	25	13	from	from	ADP
crl-16095	25	14	commercial	commercial	ADJ
crl-16095	25	15	chat	chat	NOUN
crl-16095	25	16	vendors	vendor	NOUN
crl-16095	25	17	such	such	ADJ
crl-16095	25	18	as	as	ADP
crl-16095	25	19	questionpoint	questionpoint	NOUN
crl-16095	25	20	and	and	CCONJ
crl-16095	25	21	data	datum	NOUN
crl-16095	25	22	analysis	analysis	NOUN
crl-16095	25	23	centered	center	VERB
crl-16095	25	24	on	on	ADP
crl-16095	25	25	collecting	collect	VERB
crl-16095	25	26	basic	basic	ADJ
crl-16095	25	27	statistical	statistical	ADJ
crl-16095	25	28	data	datum	NOUN
crl-16095	25	29	.	.	PUNCT
crl-16095	26	1	since	since	SCONJ
crl-16095	26	2	this	this	DET
crl-16095	26	3	literature	literature	NOUN
crl-16095	26	4	provided	provide	VERB
crl-16095	26	5	minimum	minimum	ADJ
crl-16095	26	6	guidance	guidance	NOUN
crl-16095	26	7	for	for	ADP
crl-16095	26	8	a	a	DET
crl-16095	26	9	study	study	NOUN
crl-16095	26	10	on	on	ADP
crl-16095	26	11	evaluating	evaluate	VERB
crl-16095	26	12	quantitative	quantitative	ADJ
crl-16095	26	13	and	and	CCONJ
crl-16095	26	14	qualitative	qualitative	ADJ
crl-16095	26	15	data	datum	NOUN
crl-16095	26	16	,	,	PUNCT
crl-16095	26	17	the	the	DET
crl-16095	26	18	drc	drc	PROPN
crl-16095	26	19	developed	develop	VERB
crl-16095	26	20	a	a	DET
crl-16095	26	21	unique	unique	ADJ
crl-16095	26	22	methodology	methodology	NOUN
crl-16095	26	23	for	for	ADP
crl-16095	26	24	data	data	NOUN
crl-16095	26	25	collection	collection	NOUN
crl-16095	26	26	.	.	PUNCT
crl-16095	27	1	the	the	DET
crl-16095	27	2	analysis	analysis	NOUN
crl-16095	27	3	incorporated	incorporate	VERB
crl-16095	27	4	evaluative	evaluative	ADJ
crl-16095	27	5	factors	factor	NOUN
crl-16095	27	6	from	from	ADP
crl-16095	27	7	the	the	DET
crl-16095	27	8	literature	literature	NOUN
crl-16095	27	9	review	review	NOUN
crl-16095	27	10	as	as	ADV
crl-16095	27	11	well	well	ADV
crl-16095	27	12	as	as	ADP
crl-16095	27	13	additional	additional	ADJ
crl-16095	27	14	qualitative	qualitative	ADJ
crl-16095	27	15	and	and	CCONJ
crl-16095	27	16	quantitative	quantitative	ADJ
crl-16095	27	17	measures	measure	NOUN
crl-16095	27	18	not	not	PART
crl-16095	27	19	previously	previously	ADV
crl-16095	27	20	studied	study	VERB
crl-16095	27	21	.	.	PUNCT
crl-16095	28	1	the	the	DET
crl-16095	28	2	reference	reference	NOUN
crl-16095	28	3	desk	desk	NOUN
crl-16095	28	4	,	,	PUNCT
crl-16095	28	5	whether	whether	SCONJ
crl-16095	28	6	physical	physical	ADJ
crl-16095	28	7	or	or	CCONJ
crl-16095	28	8	virtual	virtual	ADJ
crl-16095	28	9	,	,	PUNCT
crl-16095	28	10	is	be	AUX
crl-16095	28	11	one	one	NUM
crl-16095	28	12	of	of	ADP
crl-16095	28	13	the	the	DET
crl-16095	28	14	most	most	ADV
crl-16095	28	15	visible	visible	ADJ
crl-16095	28	16	library	library	NOUN
crl-16095	28	17	services	service	NOUN
crl-16095	28	18	;	;	PUNCT
crl-16095	28	19	and	and	CCONJ
crl-16095	28	20	the	the	DET
crl-16095	28	21	interaction	interaction	NOUN
crl-16095	28	22	with	with	ADP
crl-16095	28	23	librarians	librarian	NOUN
crl-16095	28	24	,	,	PUNCT
crl-16095	28	25	as	as	ADV
crl-16095	28	26	well	well	ADV
crl-16095	28	27	as	as	ADP
crl-16095	28	28	quality	quality	NOUN
crl-16095	28	29	and	and	CCONJ
crl-16095	28	30	delivery	delivery	NOUN
crl-16095	28	31	of	of	ADP
crl-16095	28	32	information	information	NOUN
crl-16095	28	33	provided	provide	VERB
crl-16095	28	34	,	,	PUNCT
crl-16095	28	35	can	can	AUX
crl-16095	28	36	significantly	significantly	ADV
crl-16095	28	37	impact	impact	VERB
crl-16095	28	38	a	a	DET
crl-16095	28	39	patron	patron	NOUN
crl-16095	28	40	’s	’s	PART
crl-16095	28	41	overall	overall	ADJ
crl-16095	28	42	perception	perception	NOUN
crl-16095	28	43	of	of	ADP
crl-16095	28	44	the	the	DET
crl-16095	28	45	library	library	NOUN
crl-16095	28	46	.	.	PUNCT
crl-16095	29	1	librarians	librarian	NOUN
crl-16095	29	2	have	have	AUX
crl-16095	29	3	employed	employ	VERB
crl-16095	29	4	a	a	DET
crl-16095	29	5	variety	variety	NOUN
crl-16095	29	6	of	of	ADP
crl-16095	29	7	research	research	NOUN
crl-16095	29	8	methods	method	NOUN
crl-16095	29	9	to	to	PART
crl-16095	29	10	evaluate	evaluate	VERB
crl-16095	29	11	reference	reference	NOUN
crl-16095	29	12	services	service	NOUN
crl-16095	29	13	.	.	PUNCT
crl-16095	30	1	some	some	DET
crl-16095	30	2	examples	example	NOUN
crl-16095	30	3	of	of	ADP
crl-16095	30	4	these	these	DET
crl-16095	30	5	methods	method	NOUN
crl-16095	30	6	include	include	VERB
crl-16095	30	7	having	have	VERB
crl-16095	30	8	library	library	NOUN
crl-16095	30	9	students	student	NOUN
crl-16095	30	10	pose	pose	VERB
crl-16095	30	11	as	as	ADP
crl-16095	30	12	patrons	patron	NOUN
crl-16095	30	13	or	or	CCONJ
crl-16095	30	14	having	have	VERB
crl-16095	30	15	researchers	researcher	NOUN
crl-16095	30	16	observe	observe	VERB
crl-16095	30	17	reference	reference	NOUN
crl-16095	30	18	desk	desk	NOUN
crl-16095	30	19	transactions	transaction	NOUN
crl-16095	30	20	.	.	PUNCT
crl-16095	31	1	there	there	PRON
crl-16095	31	2	is	be	VERB
crl-16095	31	3	belief	belief	NOUN
crl-16095	31	4	among	among	ADP
crl-16095	31	5	some	some	DET
crl-16095	31	6	researchers	researcher	NOUN
crl-16095	31	7	that	that	SCONJ
crl-16095	31	8	these	these	DET
crl-16095	31	9	techniques	technique	NOUN
crl-16095	31	10	alter	alter	VERB
crl-16095	31	11	desk	desk	NOUN
crl-16095	31	12	behaviors	behavior	NOUN
crl-16095	31	13	of	of	ADP
crl-16095	31	14	both	both	DET
crl-16095	31	15	patron	patron	NOUN
crl-16095	31	16	and	and	CCONJ
crl-16095	31	17	librarian.2	librarian.2	PROPN
crl-16095	31	18	less	less	ADV
crl-16095	31	19	intrusive	intrusive	ADJ
crl-16095	31	20	methods	method	NOUN
crl-16095	31	21	for	for	ADP
crl-16095	31	22	evaluating	evaluate	VERB
crl-16095	31	23	reference	reference	NOUN
crl-16095	31	24	services	service	NOUN
crl-16095	31	25	became	become	VERB
crl-16095	31	26	possible	possible	ADJ
crl-16095	31	27	through	through	ADP
crl-16095	31	28	the	the	DET
crl-16095	31	29	availability	availability	NOUN
crl-16095	31	30	of	of	ADP
crl-16095	31	31	e	e	NOUN
crl-16095	31	32	-	-	NOUN
crl-16095	31	33	mail	mail	NOUN
crl-16095	31	34	and	and	CCONJ
crl-16095	31	35	chat	chat	VERB
crl-16095	31	36	transcripts	transcript	NOUN
crl-16095	31	37	.	.	PUNCT
crl-16095	32	1	an	an	DET
crl-16095	32	2	early	early	ADJ
crl-16095	32	3	example	example	NOUN
crl-16095	32	4	of	of	ADP
crl-16095	32	5	transcript	transcript	NOUN
crl-16095	32	6	analysis	analysis	NOUN
crl-16095	32	7	was	be	AUX
crl-16095	32	8	conducted	conduct	VERB
crl-16095	32	9	at	at	ADP
crl-16095	32	10	auburn	auburn	PROPN
crl-16095	32	11	university	university	NOUN
crl-16095	32	12	libraries	library	NOUN
crl-16095	32	13	.	.	PUNCT
crl-16095	33	1	sears3	sears3	PROPN
crl-16095	33	2	manually	manually	ADV
crl-16095	33	3	saved	save	VERB
crl-16095	33	4	transcripts	transcript	NOUN
crl-16095	33	5	from	from	ADP
crl-16095	33	6	the	the	DET
crl-16095	33	7	libraries	library	NOUN
crl-16095	33	8	’	'	PUNCT
crl-16095	33	9	chat	chat	VERB
crl-16095	33	10	service	service	NOUN
crl-16095	33	11	infochat	infochat	PROPN
crl-16095	33	12	,	,	PUNCT
crl-16095	33	13	a	a	DET
crl-16095	33	14	text	text	NOUN
crl-16095	33	15	-	-	PUNCT
crl-16095	33	16	based	base	VERB
crl-16095	33	17	chat	chat	NOUN
crl-16095	33	18	system	system	NOUN
crl-16095	33	19	provided	provide	VERB
crl-16095	33	20	by	by	ADP
crl-16095	33	21	humanclick	humanclick	NOUN
crl-16095	33	22	(	(	PUNCT
crl-16095	33	23	www.humanclick.com/	www.humanclick.com/	PROPN
crl-16095	33	24	)	)	PUNCT
crl-16095	33	25	and	and	CCONJ
crl-16095	33	26	then	then	ADV
crl-16095	33	27	coded	code	VERB
crl-16095	33	28	transcripts	transcript	NOUN
crl-16095	33	29	by	by	ADP
crl-16095	33	30	day	day	NOUN
crl-16095	33	31	of	of	ADP
crl-16095	33	32	the	the	DET
crl-16095	33	33	week	week	NOUN
crl-16095	33	34	,	,	PUNCT
crl-16095	33	35	user	user	NOUN
crl-16095	33	36	affiliation	affiliation	NOUN
crl-16095	33	37	,	,	PUNCT
crl-16095	33	38	and	and	CCONJ
crl-16095	33	39	type	type	NOUN
crl-16095	33	40	of	of	ADP
crl-16095	33	41	question	question	NOUN
crl-16095	33	42	.	.	PUNCT
crl-16095	34	1	results	result	NOUN
crl-16095	34	2	showed	show	VERB
crl-16095	34	3	that	that	SCONJ
crl-16095	34	4	60.1	60.1	NUM
crl-16095	34	5	percent	percent	NOUN
crl-16095	34	6	of	of	ADP
crl-16095	34	7	questions	question	NOUN
crl-16095	34	8	were	be	AUX
crl-16095	34	9	related	relate	VERB
crl-16095	34	10	to	to	ADP
crl-16095	34	11	the	the	DET
crl-16095	34	12	libraries	library	NOUN
crl-16095	34	13	’	'	PUNCT
crl-16095	34	14	policies	policy	NOUN
crl-16095	34	15	,	,	PUNCT
crl-16095	34	16	procedures	procedure	NOUN
crl-16095	34	17	,	,	PUNCT
crl-16095	34	18	resources	resource	NOUN
crl-16095	34	19	,	,	PUNCT
crl-16095	34	20	and/or	and/or	CCONJ
crl-16095	34	21	services	service	NOUN
crl-16095	34	22	,	,	PUNCT
crl-16095	34	23	while	while	SCONJ
crl-16095	34	24	only	only	ADV
crl-16095	34	25	one	one	NUM
crl-16095	34	26	research	research	NOUN
crl-16095	34	27	question	question	NOUN
crl-16095	34	28	was	be	AUX
crl-16095	34	29	asked	ask	VERB
crl-16095	34	30	.	.	PUNCT
crl-16095	35	1	this	this	PRON
crl-16095	35	2	led	lead	VERB
crl-16095	35	3	sears	sear	NOUN
crl-16095	35	4	to	to	PART
crl-16095	35	5	question	question	VERB
crl-16095	35	6	whether	whether	SCONJ
crl-16095	35	7	the	the	DET
crl-16095	35	8	chat	chat	PROPN
crl-16095	35	9	medium	medium	NOUN
crl-16095	35	10	was	be	AUX
crl-16095	35	11	conducive	conducive	ADJ
crl-16095	35	12	to	to	ADP
crl-16095	35	13	research	research	NOUN
crl-16095	35	14	-	-	PUNCT
crl-16095	35	15	based	base	VERB
crl-16095	35	16	questions	question	NOUN
crl-16095	35	17	.	.	PUNCT
crl-16095	36	1	at	at	ADP
crl-16095	36	2	the	the	DET
crl-16095	36	3	murdoch	murdoch	PROPN
crl-16095	36	4	university	university	PROPN
crl-16095	36	5	in	in	ADP
crl-16095	36	6	perth	perth	PROPN
crl-16095	36	7	and	and	CCONJ
crl-16095	36	8	macquarie	macquarie	PROPN
crl-16095	36	9	university	university	PROPN
crl-16095	36	10	in	in	ADP
crl-16095	36	11	sydney	sydney	PROPN
crl-16095	36	12	,	,	PUNCT
crl-16095	36	13	lee4	lee4	PROPN
crl-16095	36	14	conducted	conduct	VERB
crl-16095	36	15	an	an	DET
crl-16095	36	16	evaluation	evaluation	NOUN
crl-16095	36	17	of	of	ADP
crl-16095	36	18	the	the	DET
crl-16095	36	19	libraries	library	NOUN
crl-16095	36	20	’	'	PUNCT
crl-16095	36	21	real	real	ADJ
crl-16095	36	22	time	time	NOUN
crl-16095	36	23	/	/	SYM
crl-16095	36	24	real	real	ADJ
crl-16095	36	25	talk	talk	NOUN
crl-16095	36	26	chat	chat	NOUN
crl-16095	36	27	service	service	NOUN
crl-16095	36	28	called	call	VERB
crl-16095	36	29	“	"	PUNCT
crl-16095	36	30	online	online	PROPN
crl-16095	36	31	librarian	librarian	NOUN
crl-16095	36	32	.	.	PUNCT
crl-16095	36	33	”	"	PUNCT
crl-16095	37	1	forty	forty	NUM
crl-16095	37	2	-	-	PUNCT
crl-16095	37	3	seven	seven	NUM
crl-16095	37	4	chat	chat	NOUN
crl-16095	37	5	transcripts	transcript	NOUN
crl-16095	37	6	and	and	CCONJ
crl-16095	37	7	47	47	NUM
crl-16095	37	8	e	e	NOUN
crl-16095	37	9	-	-	NOUN
crl-16095	37	10	mail	mail	NOUN
crl-16095	37	11	reference	reference	NOUN
crl-16095	37	12	coding	coding	NOUN
crl-16095	37	13	 	 	SPACE
crl-16095	37	14	into	into	ADP
crl-16095	37	15	 	 	SPACE
crl-16095	37	16	the	the	DET
crl-16095	37	17	 	 	SPACE
crl-16095	37	18	great	great	ADJ
crl-16095	37	19	 	 	SPACE
crl-16095	37	20	unknown	unknown	ADJ
crl-16095	37	21	  	  	SPACE
crl-16095	37	22	363	363	NUM
crl-16095	37	23	transcripts	transcript	NOUN
crl-16095	37	24	were	be	AUX
crl-16095	37	25	examined	examine	VERB
crl-16095	37	26	for	for	ADP
crl-16095	37	27	a	a	DET
crl-16095	37	28	number	number	NOUN
crl-16095	37	29	of	of	ADP
crl-16095	37	30	quantitative	quantitative	ADJ
crl-16095	37	31	and	and	CCONJ
crl-16095	37	32	qualitative	qualitative	ADJ
crl-16095	37	33	measures	measure	NOUN
crl-16095	37	34	,	,	PUNCT
crl-16095	37	35	including	include	VERB
crl-16095	37	36	population	population	NOUN
crl-16095	37	37	characteristics	characteristic	NOUN
crl-16095	37	38	,	,	PUNCT
crl-16095	37	39	question	question	NOUN
crl-16095	37	40	type	type	NOUN
crl-16095	37	41	,	,	PUNCT
crl-16095	37	42	and	and	CCONJ
crl-16095	37	43	the	the	DET
crl-16095	37	44	presence	presence	NOUN
crl-16095	37	45	of	of	ADP
crl-16095	37	46	disjointed	disjointed	ADJ
crl-16095	37	47	communication	communication	NOUN
crl-16095	37	48	in	in	ADP
crl-16095	37	49	chat	chat	NOUN
crl-16095	37	50	conversations	conversation	NOUN
crl-16095	37	51	.	.	PUNCT
crl-16095	38	1	lee	lee	PROPN
crl-16095	38	2	reported	report	VERB
crl-16095	38	3	that	that	SCONJ
crl-16095	38	4	research	research	NOUN
crl-16095	38	5	and	and	CCONJ
crl-16095	38	6	reference	reference	NOUN
crl-16095	38	7	inquiries	inquiry	NOUN
crl-16095	38	8	were	be	AUX
crl-16095	38	9	more	more	ADV
crl-16095	38	10	common	common	ADJ
crl-16095	38	11	in	in	ADP
crl-16095	38	12	chat	chat	NOUN
crl-16095	38	13	while	while	SCONJ
crl-16095	38	14	administrative	administrative	ADJ
crl-16095	38	15	questions	question	NOUN
crl-16095	38	16	were	be	AUX
crl-16095	38	17	found	find	VERB
crl-16095	38	18	more	more	ADV
crl-16095	38	19	frequently	frequently	ADV
crl-16095	38	20	in	in	ADP
crl-16095	38	21	e	e	NOUN
crl-16095	38	22	-	-	NOUN
crl-16095	38	23	mail	mail	NOUN
crl-16095	38	24	.	.	PUNCT
crl-16095	39	1	lee	lee	PROPN
crl-16095	39	2	also	also	ADV
crl-16095	39	3	reported	report	VERB
crl-16095	39	4	that	that	SCONJ
crl-16095	39	5	reference	reference	NOUN
crl-16095	39	6	interviews	interview	NOUN
crl-16095	39	7	were	be	AUX
crl-16095	39	8	more	more	ADV
crl-16095	39	9	common	common	ADJ
crl-16095	39	10	in	in	ADP
crl-16095	39	11	chat	chat	NOUN
crl-16095	39	12	than	than	ADP
crl-16095	39	13	in	in	ADP
crl-16095	39	14	e	e	NOUN
crl-16095	39	15	-	-	NOUN
crl-16095	39	16	mail	mail	NOUN
crl-16095	39	17	transactions	transaction	NOUN
crl-16095	39	18	.	.	PUNCT
crl-16095	40	1	arnold	arnold	PROPN
crl-16095	40	2	and	and	CCONJ
crl-16095	40	3	kaske5	kaske5	PROPN
crl-16095	40	4	from	from	ADP
crl-16095	40	5	the	the	DET
crl-16095	40	6	university	university	PROPN
crl-16095	40	7	of	of	ADP
crl-16095	40	8	maryland	maryland	PROPN
crl-16095	40	9	college	college	PROPN
crl-16095	40	10	analyzed	analyze	VERB
crl-16095	40	11	351	351	NUM
crl-16095	40	12	chat	chat	NOUN
crl-16095	40	13	transcripts	transcript	NOUN
crl-16095	40	14	to	to	PART
crl-16095	40	15	determine	determine	VERB
crl-16095	40	16	types	type	NOUN
crl-16095	40	17	of	of	ADP
crl-16095	40	18	questions	question	NOUN
crl-16095	40	19	asked	ask	VERB
crl-16095	40	20	and	and	CCONJ
crl-16095	40	21	by	by	ADP
crl-16095	40	22	whom	whom	PRON
crl-16095	40	23	.	.	PUNCT
crl-16095	41	1	the	the	DET
crl-16095	41	2	researchers	researcher	NOUN
crl-16095	41	3	also	also	ADV
crl-16095	41	4	evaluated	evaluate	VERB
crl-16095	41	5	the	the	DET
crl-16095	41	6	correctness	correctness	NOUN
crl-16095	41	7	of	of	ADP
crl-16095	41	8	the	the	DET
crl-16095	41	9	answers	answer	NOUN
crl-16095	41	10	.	.	PUNCT
crl-16095	42	1	arnold	arnold	PROPN
crl-16095	42	2	and	and	CCONJ
crl-16095	42	3	kaske	kaske	PROPN
crl-16095	42	4	reported	report	VERB
crl-16095	42	5	that	that	SCONJ
crl-16095	42	6	the	the	DET
crl-16095	42	7	most	most	ADV
crl-16095	42	8	common	common	ADJ
crl-16095	42	9	types	type	NOUN
crl-16095	42	10	of	of	ADP
crl-16095	42	11	questions	question	NOUN
crl-16095	42	12	were	be	AUX
crl-16095	42	13	policy	policy	NOUN
crl-16095	42	14	and	and	CCONJ
crl-16095	42	15	procedural	procedural	ADJ
crl-16095	42	16	(	(	PUNCT
crl-16095	42	17	41.25	41.25	NUM
crl-16095	42	18	%	%	NOUN
crl-16095	42	19	)	)	PUNCT
crl-16095	42	20	followed	follow	VERB
crl-16095	42	21	by	by	ADP
crl-16095	42	22	“	"	PUNCT
crl-16095	42	23	specific	specific	ADJ
crl-16095	42	24	search	search	NOUN
crl-16095	42	25	”	"	PUNCT
crl-16095	42	26	questions	question	NOUN
crl-16095	42	27	(	(	PUNCT
crl-16095	42	28	19.66	19.66	NUM
crl-16095	42	29	%	%	NOUN
crl-16095	42	30	)	)	PUNCT
crl-16095	42	31	.	.	PUNCT
crl-16095	43	1	students	student	NOUN
crl-16095	43	2	,	,	PUNCT
crl-16095	43	3	at	at	ADP
crl-16095	43	4	41	41	NUM
crl-16095	43	5	percent	percent	NOUN
crl-16095	43	6	,	,	PUNCT
crl-16095	43	7	were	be	AUX
crl-16095	43	8	the	the	DET
crl-16095	43	9	most	most	ADV
crl-16095	43	10	frequent	frequent	ADJ
crl-16095	43	11	users	user	NOUN
crl-16095	43	12	of	of	ADP
crl-16095	43	13	the	the	DET
crl-16095	43	14	service	service	NOUN
crl-16095	43	15	,	,	PUNCT
crl-16095	43	16	while	while	SCONJ
crl-16095	43	17	“	"	PUNCT
crl-16095	43	18	outsiders	outsider	NOUN
crl-16095	43	19	”	"	PUNCT
crl-16095	43	20	(	(	PUNCT
crl-16095	43	21	individuals	individual	NOUN
crl-16095	43	22	not	not	PART
crl-16095	43	23	affiliated	affiliate	VERB
crl-16095	43	24	with	with	ADP
crl-16095	43	25	the	the	DET
crl-16095	43	26	university	university	NOUN
crl-16095	43	27	)	)	PUNCT
crl-16095	43	28	asked	ask	VERB
crl-16095	43	29	25.1	25.1	NUM
crl-16095	43	30	percent	percent	NOUN
crl-16095	43	31	of	of	ADP
crl-16095	43	32	questions	question	NOUN
crl-16095	43	33	.	.	PUNCT
crl-16095	44	1	this	this	PRON
crl-16095	44	2	led	lead	VERB
crl-16095	44	3	the	the	DET
crl-16095	44	4	researchers	researcher	NOUN
crl-16095	44	5	to	to	PART
crl-16095	44	6	question	question	VERB
crl-16095	44	7	whether	whether	SCONJ
crl-16095	44	8	the	the	DET
crl-16095	44	9	service	service	NOUN
crl-16095	44	10	should	should	AUX
crl-16095	44	11	be	be	AUX
crl-16095	44	12	limited	limit	VERB
crl-16095	44	13	to	to	ADP
crl-16095	44	14	only	only	ADJ
crl-16095	44	15	university	university	PROPN
crl-16095	44	16	of	of	ADP
crl-16095	44	17	maryland	maryland	PROPN
crl-16095	44	18	customers	customer	NOUN
crl-16095	44	19	.	.	PUNCT
crl-16095	45	1	in	in	ADP
crl-16095	45	2	this	this	DET
crl-16095	45	3	study	study	NOUN
crl-16095	45	4	,	,	PUNCT
crl-16095	45	5	they	they	PRON
crl-16095	45	6	reported	report	VERB
crl-16095	45	7	that	that	SCONJ
crl-16095	45	8	91.72	91.72	NUM
crl-16095	45	9	percent	percent	NOUN
crl-16095	45	10	of	of	ADP
crl-16095	45	11	questions	question	NOUN
crl-16095	45	12	were	be	AUX
crl-16095	45	13	answered	answer	VERB
crl-16095	45	14	correctly	correctly	ADV
crl-16095	45	15	.	.	PUNCT
crl-16095	46	1	ryan	ryan	PROPN
crl-16095	46	2	and	and	CCONJ
crl-16095	46	3	others6	others6	NOUN
crl-16095	46	4	from	from	ADP
crl-16095	46	5	the	the	DET
crl-16095	46	6	louisiana	louisiana	PROPN
crl-16095	46	7	state	state	PROPN
crl-16095	46	8	university	university	PROPN
crl-16095	46	9	libraries	library	NOUN
crl-16095	46	10	reviewed	review	VERB
crl-16095	46	11	349	349	NUM
crl-16095	46	12	chat	chat	NOUN
crl-16095	46	13	reference	reference	NOUN
crl-16095	46	14	transcripts	transcript	NOUN
crl-16095	46	15	from	from	ADP
crl-16095	46	16	liveassistance	liveassistance	NOUN
crl-16095	46	17	,	,	PUNCT
crl-16095	46	18	the	the	DET
crl-16095	46	19	libraries	library	NOUN
crl-16095	46	20	’	'	PUNCT
crl-16095	46	21	chat	chat	VERB
crl-16095	46	22	service	service	NOUN
crl-16095	46	23	,	,	PUNCT
crl-16095	46	24	to	to	PART
crl-16095	46	25	evaluate	evaluate	VERB
crl-16095	46	26	the	the	DET
crl-16095	46	27	service	service	NOUN
crl-16095	46	28	’s	’s	PART
crl-16095	46	29	strengths	strength	NOUN
crl-16095	46	30	and	and	CCONJ
crl-16095	46	31	weaknesses	weakness	NOUN
crl-16095	46	32	.	.	PUNCT
crl-16095	47	1	the	the	DET
crl-16095	47	2	authors	author	NOUN
crl-16095	47	3	coded	code	VERB
crl-16095	47	4	the	the	DET
crl-16095	47	5	transcripts	transcript	NOUN
crl-16095	47	6	in	in	ADP
crl-16095	47	7	two	two	NUM
crl-16095	47	8	different	different	ADJ
crl-16095	47	9	areas	area	NOUN
crl-16095	47	10	:	:	PUNCT
crl-16095	47	11	the	the	DET
crl-16095	47	12	type	type	NOUN
crl-16095	47	13	of	of	ADP
crl-16095	47	14	question	question	NOUN
crl-16095	47	15	and	and	CCONJ
crl-16095	47	16	“	"	PUNCT
crl-16095	47	17	customer	customer	NOUN
crl-16095	47	18	service	service	NOUN
crl-16095	47	19	.	.	PUNCT
crl-16095	47	20	”	"	PUNCT
crl-16095	48	1	customer	customer	NOUN
crl-16095	48	2	service	service	NOUN
crl-16095	48	3	related	relate	VERB
crl-16095	48	4	to	to	ADP
crl-16095	48	5	the	the	DET
crl-16095	48	6	librarian	librarian	PROPN
crl-16095	48	7	’s	’s	PART
crl-16095	48	8	performance	performance	NOUN
crl-16095	48	9	(	(	PUNCT
crl-16095	48	10	for	for	ADP
crl-16095	48	11	instance	instance	NOUN
crl-16095	48	12	,	,	PUNCT
crl-16095	48	13	if	if	SCONJ
crl-16095	48	14	he	he	PRON
crl-16095	48	15	or	or	CCONJ
crl-16095	48	16	she	she	PRON
crl-16095	48	17	provided	provide	VERB
crl-16095	48	18	a	a	DET
crl-16095	48	19	salutation	salutation	NOUN
crl-16095	48	20	)	)	PUNCT
crl-16095	48	21	,	,	PUNCT
crl-16095	48	22	types	type	NOUN
crl-16095	48	23	of	of	ADP
crl-16095	48	24	chat	chat	NOUN
crl-16095	48	25	features	feature	NOUN
crl-16095	48	26	employed	employ	VERB
crl-16095	48	27	(	(	PUNCT
crl-16095	48	28	such	such	ADJ
crl-16095	48	29	as	as	ADP
crl-16095	48	30	pushing	push	VERB
crl-16095	48	31	pages	page	NOUN
crl-16095	48	32	)	)	PUNCT
crl-16095	48	33	and	and	CCONJ
crl-16095	48	34	resources	resource	NOUN
crl-16095	48	35	used	use	VERB
crl-16095	48	36	.	.	PUNCT
crl-16095	49	1	most	most	ADJ
crl-16095	49	2	questions	question	NOUN
crl-16095	49	3	were	be	AUX
crl-16095	49	4	informational	informational	ADJ
crl-16095	49	5	or	or	CCONJ
crl-16095	49	6	known	know	VERB
crl-16095	49	7	item	item	NOUN
crl-16095	49	8	questions	question	NOUN
crl-16095	49	9	(	(	PUNCT
crl-16095	49	10	example	example	NOUN
crl-16095	49	11	:	:	PUNCT
crl-16095	49	12	does	do	AUX
crl-16095	49	13	the	the	DET
crl-16095	49	14	library	library	NOUN
crl-16095	49	15	own	own	ADJ
crl-16095	49	16	)	)	PUNCT
crl-16095	49	17	and	and	CCONJ
crl-16095	49	18	the	the	DET
crl-16095	49	19	authors	author	NOUN
crl-16095	49	20	wondered	wonder	VERB
crl-16095	49	21	whether	whether	SCONJ
crl-16095	49	22	patrons	patron	NOUN
crl-16095	49	23	realized	realize	VERB
crl-16095	49	24	that	that	SCONJ
crl-16095	49	25	the	the	DET
crl-16095	49	26	chat	chat	NOUN
crl-16095	49	27	medium	medium	NOUN
crl-16095	49	28	could	could	AUX
crl-16095	49	29	be	be	AUX
crl-16095	49	30	used	use	VERB
crl-16095	49	31	for	for	ADP
crl-16095	49	32	in	in	ADP
crl-16095	49	33	-	-	PUNCT
crl-16095	49	34	depth	depth	NOUN
crl-16095	49	35	questions	question	NOUN
crl-16095	49	36	.	.	PUNCT
crl-16095	50	1	the	the	DET
crl-16095	50	2	authors	author	NOUN
crl-16095	50	3	also	also	ADV
crl-16095	50	4	found	find	VERB
crl-16095	50	5	that	that	SCONJ
crl-16095	50	6	librarians	librarian	NOUN
crl-16095	50	7	almost	almost	ADV
crl-16095	50	8	always	always	ADV
crl-16095	50	9	greeted	greet	VERB
crl-16095	50	10	the	the	DET
crl-16095	50	11	patron	patron	NOUN
crl-16095	50	12	but	but	CCONJ
crl-16095	50	13	were	be	AUX
crl-16095	50	14	less	less	ADV
crl-16095	50	15	consistent	consistent	ADJ
crl-16095	50	16	in	in	ADP
crl-16095	50	17	providing	provide	VERB
crl-16095	50	18	adequate	adequate	ADJ
crl-16095	50	19	closing	closing	NOUN
crl-16095	50	20	language	language	NOUN
crl-16095	50	21	such	such	ADJ
crl-16095	50	22	as	as	ADP
crl-16095	50	23	asking	ask	VERB
crl-16095	50	24	the	the	DET
crl-16095	50	25	user	user	NOUN
crl-16095	50	26	if	if	SCONJ
crl-16095	50	27	there	there	PRON
crl-16095	50	28	were	be	VERB
crl-16095	50	29	any	any	DET
crl-16095	50	30	more	more	ADJ
crl-16095	50	31	questions	question	NOUN
crl-16095	50	32	.	.	PUNCT
crl-16095	51	1	the	the	DET
crl-16095	51	2	authors	author	NOUN
crl-16095	51	3	also	also	ADV
crl-16095	51	4	found	find	VERB
crl-16095	51	5	that	that	SCONJ
crl-16095	51	6	librarians	librarian	NOUN
crl-16095	51	7	provided	provide	VERB
crl-16095	51	8	compensation	compensation	NOUN
crl-16095	51	9	for	for	ADP
crl-16095	51	10	visual	visual	ADJ
crl-16095	51	11	cues	cue	NOUN
crl-16095	51	12	,	,	PUNCT
crl-16095	51	13	such	such	ADJ
crl-16095	51	14	as	as	ADP
crl-16095	51	15	“	"	PUNCT
crl-16095	51	16	please	please	INTJ
crl-16095	51	17	wait	wait	VERB
crl-16095	51	18	while	while	SCONJ
crl-16095	51	19	i	i	PRON
crl-16095	51	20	check	check	VERB
crl-16095	51	21	the	the	DET
crl-16095	51	22	catalog	catalog	NOUN
crl-16095	51	23	,	,	PUNCT
crl-16095	51	24	”	"	PUNCT
crl-16095	51	25	only	only	ADV
crl-16095	51	26	31	31	NUM
crl-16095	51	27	percent	percent	NOUN
crl-16095	51	28	of	of	ADP
crl-16095	51	29	the	the	DET
crl-16095	51	30	time	time	NOUN
crl-16095	51	31	.	.	PUNCT
crl-16095	52	1	shachaf	shachaf	PROPN
crl-16095	52	2	and	and	CCONJ
crl-16095	52	3	horowitz7	horowitz7	NOUN
crl-16095	52	4	used	use	VERB
crl-16095	52	5	reference	reference	NOUN
crl-16095	52	6	&	&	CCONJ
crl-16095	52	7	user	user	PROPN
crl-16095	52	8	services	services	PROPN
crl-16095	52	9	association	association	PROPN
crl-16095	52	10	(	(	PUNCT
crl-16095	52	11	rusa	rusa	NOUN
crl-16095	52	12	)	)	PUNCT
crl-16095	52	13	behavioral	behavioral	ADJ
crl-16095	52	14	guidelines	guideline	NOUN
crl-16095	52	15	and	and	CCONJ
crl-16095	52	16	international	international	PROPN
crl-16095	52	17	federation	federation	PROPN
crl-16095	52	18	of	of	ADP
crl-16095	52	19	library	library	PROPN
crl-16095	52	20	associations	association	NOUN
crl-16095	52	21	(	(	PUNCT
crl-16095	52	22	ifla	ifla	NOUN
crl-16095	52	23	)	)	PUNCT
crl-16095	52	24	digital	digital	ADJ
crl-16095	52	25	reference	reference	NOUN
crl-16095	52	26	guidelines	guideline	NOUN
crl-16095	52	27	to	to	PART
crl-16095	52	28	evaluate	evaluate	VERB
crl-16095	52	29	effectiveness	effectiveness	NOUN
crl-16095	52	30	of	of	ADP
crl-16095	52	31	e	e	NOUN
crl-16095	52	32	-	-	NOUN
crl-16095	52	33	mail	mail	ADJ
crl-16095	52	34	virtual	virtual	ADJ
crl-16095	52	35	reference	reference	NOUN
crl-16095	52	36	.	.	PUNCT
crl-16095	53	1	the	the	DET
crl-16095	53	2	researchers	researcher	NOUN
crl-16095	53	3	sent	send	VERB
crl-16095	53	4	a	a	DET
crl-16095	53	5	total	total	NOUN
crl-16095	53	6	of	of	ADP
crl-16095	53	7	324	324	NUM
crl-16095	53	8	queries	query	NOUN
crl-16095	53	9	to	to	ADP
crl-16095	53	10	fifty	fifty	NUM
crl-16095	53	11	-	-	PUNCT
crl-16095	53	12	four	four	NUM
crl-16095	53	13	participating	participate	VERB
crl-16095	53	14	libraries	library	NOUN
crl-16095	53	15	.	.	PUNCT
crl-16095	54	1	overall	overall	ADV
crl-16095	54	2	,	,	PUNCT
crl-16095	54	3	the	the	DET
crl-16095	54	4	researchers	researcher	NOUN
crl-16095	54	5	found	find	VERB
crl-16095	54	6	that	that	SCONJ
crl-16095	54	7	few	few	ADJ
crl-16095	54	8	transcripts	transcript	NOUN
crl-16095	54	9	adhered	adhere	VERB
crl-16095	54	10	completely	completely	ADV
crl-16095	54	11	to	to	ADP
crl-16095	54	12	both	both	DET
crl-16095	54	13	sets	set	NOUN
crl-16095	54	14	of	of	ADP
crl-16095	54	15	guidelines	guideline	NOUN
crl-16095	54	16	,	,	PUNCT
crl-16095	54	17	with	with	ADP
crl-16095	54	18	objective	objective	ADJ
crl-16095	54	19	behavior	behavior	NOUN
crl-16095	54	20	(	(	PUNCT
crl-16095	54	21	90.4	90.4	NUM
crl-16095	54	22	%	%	NOUN
crl-16095	54	23	)	)	PUNCT
crl-16095	54	24	and	and	CCONJ
crl-16095	54	25	clarity	clarity	NOUN
crl-16095	54	26	of	of	ADP
crl-16095	54	27	writing	writing	NOUN
crl-16095	54	28	(	(	PUNCT
crl-16095	54	29	90.4	90.4	NUM
crl-16095	54	30	%	%	NOUN
crl-16095	54	31	)	)	PUNCT
crl-16095	54	32	observed	observe	VERB
crl-16095	54	33	in	in	ADP
crl-16095	54	34	a	a	DET
crl-16095	54	35	majority	majority	NOUN
crl-16095	54	36	of	of	ADP
crl-16095	54	37	transactions	transaction	NOUN
crl-16095	54	38	.	.	PUNCT
crl-16095	55	1	behaviors	behavior	NOUN
crl-16095	55	2	observed	observe	VERB
crl-16095	55	3	in	in	ADP
crl-16095	55	4	less	less	ADJ
crl-16095	55	5	than	than	ADP
crl-16095	55	6	50	50	NUM
crl-16095	55	7	percent	percent	NOUN
crl-16095	55	8	of	of	ADP
crl-16095	55	9	the	the	DET
crl-16095	55	10	transactions	transaction	NOUN
crl-16095	55	11	included	include	VERB
crl-16095	55	12	explaining	explain	VERB
crl-16095	55	13	the	the	DET
crl-16095	55	14	search	search	NOUN
crl-16095	55	15	strategy	strategy	NOUN
crl-16095	55	16	(	(	PUNCT
crl-16095	55	17	ifla	ifla	NOUN
crl-16095	55	18	and	and	CCONJ
crl-16095	55	19	rusa	rusa	NOUN
crl-16095	55	20	)	)	PUNCT
crl-16095	55	21	,	,	PUNCT
crl-16095	55	22	rephrasing	rephrase	VERB
crl-16095	55	23	the	the	DET
crl-16095	55	24	question	question	NOUN
crl-16095	55	25	(	(	PUNCT
crl-16095	55	26	rusa	rusa	NOUN
crl-16095	55	27	)	)	PUNCT
crl-16095	55	28	,	,	PUNCT
crl-16095	55	29	and	and	CCONJ
crl-16095	55	30	asking	ask	VERB
crl-16095	55	31	what	what	PRON
crl-16095	55	32	the	the	DET
crl-16095	55	33	user	user	NOUN
crl-16095	55	34	had	have	AUX
crl-16095	55	35	already	already	ADV
crl-16095	55	36	tried	try	VERB
crl-16095	55	37	(	(	PUNCT
crl-16095	55	38	rusa	rusa	NOUN
crl-16095	55	39	)	)	PUNCT
crl-16095	55	40	.	.	PUNCT
crl-16095	56	1	the	the	DET
crl-16095	56	2	researchers	researcher	NOUN
crl-16095	56	3	suggested	suggest	VERB
crl-16095	56	4	that	that	SCONJ
crl-16095	56	5	the	the	DET
crl-16095	56	6	lower	low	ADJ
crl-16095	56	7	frequencies	frequency	NOUN
crl-16095	56	8	of	of	ADP
crl-16095	56	9	some	some	DET
crl-16095	56	10	behaviors	behavior	NOUN
crl-16095	56	11	could	could	AUX
crl-16095	56	12	be	be	AUX
crl-16095	56	13	a	a	DET
crl-16095	56	14	result	result	NOUN
crl-16095	56	15	of	of	ADP
crl-16095	56	16	the	the	DET
crl-16095	56	17	types	type	NOUN
crl-16095	56	18	of	of	ADP
crl-16095	56	19	questions	question	NOUN
crl-16095	56	20	encountered	encounter	VERB
crl-16095	56	21	.	.	PUNCT
crl-16095	57	1	the	the	DET
crl-16095	57	2	researchers	researcher	NOUN
crl-16095	57	3	also	also	ADV
crl-16095	57	4	found	find	VERB
crl-16095	57	5	no	no	DET
crl-16095	57	6	correlation	correlation	NOUN
crl-16095	57	7	between	between	ADP
crl-16095	57	8	user	user	NOUN
crl-16095	57	9	satisfaction	satisfaction	NOUN
crl-16095	57	10	and	and	CCONJ
crl-16095	57	11	adherence	adherence	NOUN
crl-16095	57	12	to	to	ADP
crl-16095	57	13	either	either	CCONJ
crl-16095	57	14	set	set	NOUN
crl-16095	57	15	of	of	ADP
crl-16095	57	16	guidelines	guideline	NOUN
crl-16095	57	17	.	.	PUNCT
crl-16095	58	1	desai	desai	PROPN
crl-16095	58	2	and	and	CCONJ
crl-16095	58	3	graves8	graves8	NOUN
crl-16095	58	4	analyzed	analyze	VERB
crl-16095	58	5	transcripts	transcript	NOUN
crl-16095	58	6	and	and	CCONJ
crl-16095	58	7	conducted	conduct	VERB
crl-16095	58	8	a	a	DET
crl-16095	58	9	survey	survey	NOUN
crl-16095	58	10	to	to	PART
crl-16095	58	11	determine	determine	VERB
crl-16095	58	12	to	to	ADP
crl-16095	58	13	what	what	DET
crl-16095	58	14	extent	extent	NOUN
crl-16095	58	15	instruction	instruction	NOUN
crl-16095	58	16	was	be	AUX
crl-16095	58	17	or	or	CCONJ
crl-16095	58	18	could	could	AUX
crl-16095	58	19	be	be	AUX
crl-16095	58	20	offered	offer	VERB
crl-16095	58	21	and	and	CCONJ
crl-16095	58	22	whether	whether	SCONJ
crl-16095	58	23	patrons	patron	NOUN
crl-16095	58	24	wanted	want	VERB
crl-16095	58	25	or	or	CCONJ
crl-16095	58	26	expected	expect	VERB
crl-16095	58	27	instruction	instruction	NOUN
crl-16095	58	28	during	during	ADP
crl-16095	58	29	an	an	DET
crl-16095	58	30	i	i	PROPN
crl-16095	58	31	m	m	PROPN
crl-16095	58	32	reference	reference	NOUN
crl-16095	58	33	transaction	transaction	NOUN
crl-16095	58	34	.	.	PUNCT
crl-16095	59	1	the	the	DET
crl-16095	59	2	results	result	NOUN
crl-16095	59	3	showed	show	VERB
crl-16095	59	4	that	that	SCONJ
crl-16095	59	5	librarians	librarian	NOUN
crl-16095	59	6	provided	provide	VERB
crl-16095	59	7	instruction	instruction	NOUN
crl-16095	59	8	in	in	ADP
crl-16095	59	9	83	83	NUM
crl-16095	59	10	percent	percent	NOUN
crl-16095	59	11	of	of	ADP
crl-16095	59	12	the	the	DET
crl-16095	59	13	cases	case	NOUN
crl-16095	59	14	when	when	SCONJ
crl-16095	59	15	it	it	PRON
crl-16095	59	16	was	be	AUX
crl-16095	59	17	possible	possible	ADJ
crl-16095	59	18	and	and	CCONJ
crl-16095	59	19	95	95	NUM
crl-16095	59	20	percent	percent	NOUN
crl-16095	59	21	of	of	ADP
crl-16095	59	22	the	the	DET
crl-16095	59	23	time	time	NOUN
crl-16095	59	24	when	when	SCONJ
crl-16095	59	25	a	a	DET
crl-16095	59	26	patron	patron	NOUN
crl-16095	59	27	specifically	specifically	ADV
crl-16095	59	28	requested	request	VERB
crl-16095	59	29	instruction	instruction	NOUN
crl-16095	59	30	.	.	PUNCT
crl-16095	60	1	the	the	DET
crl-16095	60	2	analysis	analysis	NOUN
crl-16095	60	3	revealed	reveal	VERB
crl-16095	60	4	that	that	SCONJ
crl-16095	60	5	students	student	NOUN
crl-16095	60	6	indicated	indicate	VERB
crl-16095	60	7	a	a	DET
crl-16095	60	8	willingness	willingness	NOUN
crl-16095	60	9	to	to	PART
crl-16095	60	10	learn	learn	VERB
crl-16095	60	11	,	,	PUNCT
crl-16095	60	12	even	even	ADV
crl-16095	60	13	when	when	SCONJ
crl-16095	60	14	they	they	PRON
crl-16095	60	15	had	have	AUX
crl-16095	60	16	not	not	PART
crl-16095	60	17	specifically	specifically	ADV
crl-16095	60	18	requested	request	VERB
crl-16095	60	19	instruction	instruction	NOUN
crl-16095	60	20	.	.	PUNCT
crl-16095	61	1	kipnis9	kipnis9	NOUN
crl-16095	61	2	from	from	ADP
crl-16095	61	3	thomas	thomas	PROPN
crl-16095	61	4	jefferson	jefferson	PROPN
crl-16095	61	5	university	university	PROPN
crl-16095	61	6	analyzed	analyze	VERB
crl-16095	61	7	102	102	NUM
crl-16095	61	8	i	i	NOUN
crl-16095	61	9	m	m	VERB
crl-16095	61	10	transcripts	transcript	NOUN
crl-16095	61	11	to	to	PART
crl-16095	61	12	examine	examine	VERB
crl-16095	61	13	question	question	NOUN
crl-16095	61	14	types	type	NOUN
crl-16095	61	15	and	and	CCONJ
crl-16095	61	16	usage	usage	NOUN
crl-16095	61	17	patterns	pattern	NOUN
crl-16095	61	18	.	.	PUNCT
crl-16095	62	1	kipnis	kipnis	PROPN
crl-16095	62	2	also	also	ADV
crl-16095	62	3	looked	look	VERB
crl-16095	62	4	for	for	ADP
crl-16095	62	5	instances	instance	NOUN
crl-16095	62	6	of	of	ADP
crl-16095	62	7	i	i	PRON
crl-16095	62	8	m	m	NOUN
crl-16095	62	9	shorthand	shorthand	NOUN
crl-16095	62	10	and	and	CCONJ
crl-16095	62	11	evidence	evidence	NOUN
crl-16095	62	12	of	of	ADP
crl-16095	62	13	greetings	greeting	NOUN
crl-16095	62	14	from	from	ADP
crl-16095	62	15	the	the	DET
crl-16095	62	16	patrons	patron	NOUN
crl-16095	62	17	and/or	and/or	CCONJ
crl-16095	62	18	librarian	librarian	PROPN
crl-16095	62	19	.	.	PUNCT
crl-16095	63	1	the	the	DET
crl-16095	63	2	most	most	ADV
crl-16095	63	3	common	common	ADJ
crl-16095	63	4	type	type	NOUN
crl-16095	63	5	of	of	ADP
crl-16095	63	6	question	question	NOUN
crl-16095	63	7	was	be	AUX
crl-16095	63	8	“	"	PUNCT
crl-16095	63	9	document	document	NOUN
crl-16095	63	10	delivery	delivery	NOUN
crl-16095	63	11	,	,	PUNCT
crl-16095	63	12	”	"	PUNCT
crl-16095	63	13	and	and	CCONJ
crl-16095	63	14	the	the	DET
crl-16095	63	15	use	use	NOUN
crl-16095	63	16	of	of	ADP
crl-16095	63	17	i	i	PRON
crl-16095	63	18	m	m	PROPN
crl-16095	63	19	shorthand	shorthand	NOUN
crl-16095	63	20	364	364	NUM
crl-16095	63	21	  	  	SPACE
crl-16095	63	22	college	college	NOUN
crl-16095	63	23	 	 	SPACE
crl-16095	63	24	&	&	CCONJ
crl-16095	63	25	 	 	SPACE
crl-16095	63	26	research	research	NOUN
crl-16095	63	27	 	 	SPACE
crl-16095	63	28	libraries	library	NOUN
crl-16095	63	29	  	  	SPACE
crl-16095	63	30	july	july	PROPN
crl-16095	63	31	 	 	SPACE
crl-16095	63	32	2010	2010	NUM
crl-16095	63	33	by	by	ADP
crl-16095	63	34	patrons	patron	NOUN
crl-16095	63	35	was	be	AUX
crl-16095	63	36	relatively	relatively	ADV
crl-16095	63	37	rare	rare	ADJ
crl-16095	63	38	.	.	PUNCT
crl-16095	64	1	the	the	DET
crl-16095	64	2	researchers	researcher	NOUN
crl-16095	64	3	also	also	ADV
crl-16095	64	4	noted	note	VERB
crl-16095	64	5	that	that	SCONJ
crl-16095	64	6	librarians	librarian	NOUN
crl-16095	64	7	introduced	introduce	VERB
crl-16095	64	8	themselves	themselves	PRON
crl-16095	64	9	72	72	NUM
crl-16095	64	10	percent	percent	NOUN
crl-16095	64	11	of	of	ADP
crl-16095	64	12	the	the	DET
crl-16095	64	13	time	time	NOUN
crl-16095	64	14	.	.	PUNCT
crl-16095	65	1	the	the	DET
crl-16095	65	2	literature	literature	NOUN
crl-16095	65	3	reviewed	review	VERB
crl-16095	65	4	revealed	reveal	VERB
crl-16095	65	5	that	that	SCONJ
crl-16095	65	6	most	most	ADJ
crl-16095	65	7	transcript	transcript	NOUN
crl-16095	65	8	analysis	analysis	NOUN
crl-16095	65	9	studies	study	NOUN
crl-16095	65	10	have	have	AUX
crl-16095	65	11	focused	focus	VERB
crl-16095	65	12	primarily	primarily	ADV
crl-16095	65	13	on	on	ADP
crl-16095	65	14	commercial	commercial	ADJ
crl-16095	65	15	chat	chat	NOUN
crl-16095	65	16	reference	reference	NOUN
crl-16095	65	17	services	service	NOUN
crl-16095	65	18	and	and	CCONJ
crl-16095	65	19	are	be	AUX
crl-16095	65	20	often	often	ADV
crl-16095	65	21	limited	limit	VERB
crl-16095	65	22	to	to	ADP
crl-16095	65	23	variables	variable	NOUN
crl-16095	65	24	such	such	ADJ
crl-16095	65	25	as	as	ADP
crl-16095	65	26	usage	usage	NOUN
crl-16095	65	27	statistics	statistic	NOUN
crl-16095	65	28	(	(	PUNCT
crl-16095	65	29	such	such	ADJ
crl-16095	65	30	as	as	ADP
crl-16095	65	31	time	time	NOUN
crl-16095	65	32	of	of	ADP
crl-16095	65	33	day	day	NOUN
crl-16095	65	34	question	question	NOUN
crl-16095	65	35	asked	ask	VERB
crl-16095	65	36	)	)	PUNCT
crl-16095	65	37	,	,	PUNCT
crl-16095	65	38	user	user	NOUN
crl-16095	65	39	demographics	demographic	NOUN
crl-16095	65	40	,	,	PUNCT
crl-16095	65	41	and	and	CCONJ
crl-16095	65	42	types	type	NOUN
crl-16095	65	43	of	of	ADP
crl-16095	65	44	questions	question	NOUN
crl-16095	65	45	asked	ask	VERB
crl-16095	65	46	.	.	PUNCT
crl-16095	66	1	this	this	PRON
crl-16095	66	2	indicated	indicate	VERB
crl-16095	66	3	there	there	PRON
crl-16095	66	4	was	be	VERB
crl-16095	66	5	an	an	DET
crl-16095	66	6	opportunity	opportunity	NOUN
crl-16095	66	7	to	to	PART
crl-16095	66	8	conduct	conduct	VERB
crl-16095	66	9	a	a	DET
crl-16095	66	10	more	more	ADV
crl-16095	66	11	comprehensive	comprehensive	ADJ
crl-16095	66	12	study	study	NOUN
crl-16095	66	13	examining	examine	VERB
crl-16095	66	14	multiple	multiple	ADJ
crl-16095	66	15	variables	variable	NOUN
crl-16095	66	16	in	in	ADP
crl-16095	66	17	an	an	DET
crl-16095	66	18	i	i	PROPN
crl-16095	66	19	m	m	PROPN
crl-16095	66	20	environment	environment	NOUN
crl-16095	66	21	.	.	PUNCT
crl-16095	67	1	study	study	NOUN
crl-16095	67	2	as	as	SCONJ
crl-16095	67	3	noted	note	VERB
crl-16095	67	4	in	in	ADP
crl-16095	67	5	the	the	DET
crl-16095	67	6	literature	literature	PROPN
crl-16095	67	7	review	review	NOUN
crl-16095	67	8	,	,	PUNCT
crl-16095	67	9	most	most	ADJ
crl-16095	67	10	i	i	PRON
crl-16095	67	11	m	m	VERB
crl-16095	67	12	transcript	transcript	NOUN
crl-16095	67	13	analyses	analysis	NOUN
crl-16095	67	14	are	be	AUX
crl-16095	67	15	limited	limit	VERB
crl-16095	67	16	to	to	ADP
crl-16095	67	17	studying	study	VERB
crl-16095	67	18	selected	select	VERB
crl-16095	67	19	elements	element	NOUN
crl-16095	67	20	of	of	ADP
crl-16095	67	21	the	the	DET
crl-16095	67	22	transaction	transaction	NOUN
crl-16095	67	23	.	.	PUNCT
crl-16095	68	1	the	the	DET
crl-16095	68	2	drc	drc	PROPN
crl-16095	68	3	wanted	want	VERB
crl-16095	68	4	to	to	PART
crl-16095	68	5	study	study	VERB
crl-16095	68	6	as	as	ADP
crl-16095	68	7	many	many	ADJ
crl-16095	68	8	quantitative	quantitative	ADJ
crl-16095	68	9	and	and	CCONJ
crl-16095	68	10	qualitative	qualitative	ADJ
crl-16095	68	11	factors	factor	NOUN
crl-16095	68	12	as	as	ADP
crl-16095	68	13	possible	possible	ADJ
crl-16095	68	14	since	since	SCONJ
crl-16095	68	15	it	it	PRON
crl-16095	68	16	would	would	AUX
crl-16095	68	17	provide	provide	VERB
crl-16095	68	18	a	a	DET
crl-16095	68	19	unique	unique	ADJ
crl-16095	68	20	opportunity	opportunity	NOUN
crl-16095	68	21	to	to	PART
crl-16095	68	22	learn	learn	VERB
crl-16095	68	23	about	about	ADP
crl-16095	68	24	usage	usage	NOUN
crl-16095	68	25	patterns	pattern	NOUN
crl-16095	68	26	and	and	CCONJ
crl-16095	68	27	the	the	DET
crl-16095	68	28	information	information	NOUN
crl-16095	68	29	needs	need	NOUN
crl-16095	68	30	of	of	ADP
crl-16095	68	31	users	user	NOUN
crl-16095	68	32	.	.	PUNCT
crl-16095	69	1	the	the	DET
crl-16095	69	2	factors	factor	NOUN
crl-16095	69	3	that	that	PRON
crl-16095	69	4	the	the	DET
crl-16095	69	5	drc	drc	PROPN
crl-16095	69	6	decided	decide	VERB
crl-16095	69	7	to	to	PART
crl-16095	69	8	study	study	VERB
crl-16095	69	9	included	include	VERB
crl-16095	69	10	:	:	PUNCT
crl-16095	69	11	a.	a.	PROPN
crl-16095	69	12	demographics	demographics	PROPN
crl-16095	69	13	b.	b.	PROPN
crl-16095	69	14	session	session	PROPN
crl-16095	69	15	length	length	PROPN
crl-16095	69	16	c.	c.	PROPN
crl-16095	69	17	session	session	NOUN
crl-16095	69	18	by	by	ADP
crl-16095	69	19	day	day	NOUN
crl-16095	69	20	and	and	CCONJ
crl-16095	69	21	time	time	NOUN
crl-16095	69	22	d.	d.	PROPN
crl-16095	69	23	types	type	NOUN
crl-16095	69	24	of	of	ADP
crl-16095	69	25	reference	reference	NOUN
crl-16095	69	26	questions	question	NOUN
crl-16095	69	27	e.	e.	PROPN
crl-16095	69	28	resources	resource	NOUN
crl-16095	69	29	used	use	VERB
crl-16095	69	30	to	to	PART
crl-16095	69	31	answer	answer	VERB
crl-16095	69	32	question	question	NOUN
crl-16095	69	33	f.	f.	PROPN
crl-16095	69	34	rusa	rusa	PROPN
crl-16095	69	35	guidelines	guideline	NOUN
crl-16095	69	36	for	for	ADP
crl-16095	69	37	behavioral	behavioral	ADJ
crl-16095	69	38	performance	performance	NOUN
crl-16095	69	39	g.	g.	NOUN
crl-16095	69	40	correctness	correctness	NOUN
crl-16095	69	41	and	and	CCONJ
crl-16095	69	42	completeness	completeness	NOUN
crl-16095	69	43	of	of	ADP
crl-16095	69	44	answer	answer	NOUN
crl-16095	69	45	methodology	methodology	NOUN
crl-16095	69	46	after	after	ADP
crl-16095	69	47	finalizing	finalize	VERB
crl-16095	69	48	which	which	PRON
crl-16095	69	49	factors	factor	VERB
crl-16095	69	50	to	to	PART
crl-16095	69	51	evaluate	evaluate	VERB
crl-16095	69	52	,	,	PUNCT
crl-16095	69	53	a	a	DET
crl-16095	69	54	system	system	NOUN
crl-16095	69	55	was	be	AUX
crl-16095	69	56	created	create	VERB
crl-16095	69	57	for	for	ADP
crl-16095	69	58	data	datum	NOUN
crl-16095	69	59	input	input	NOUN
crl-16095	69	60	and	and	CCONJ
crl-16095	69	61	analysis	analysis	NOUN
crl-16095	69	62	.	.	PUNCT
crl-16095	70	1	the	the	DET
crl-16095	70	2	drc	drc	PROPN
crl-16095	70	3	chose	choose	VERB
crl-16095	70	4	microsoft	microsoft	PROPN
crl-16095	70	5	access	access	NOUN
crl-16095	70	6	for	for	ADP
crl-16095	70	7	the	the	DET
crl-16095	70	8	analyses	analysis	NOUN
crl-16095	70	9	because	because	SCONJ
crl-16095	70	10	it	it	PRON
crl-16095	70	11	could	could	AUX
crl-16095	70	12	be	be	AUX
crl-16095	70	13	used	use	VERB
crl-16095	70	14	to	to	PART
crl-16095	70	15	create	create	VERB
crl-16095	70	16	a	a	DET
crl-16095	70	17	data	data	NOUN
crl-16095	70	18	input	input	NOUN
crl-16095	70	19	form	form	NOUN
crl-16095	70	20	as	as	ADV
crl-16095	70	21	well	well	ADV
crl-16095	70	22	as	as	ADP
crl-16095	70	23	generate	generate	VERB
crl-16095	70	24	queries	query	NOUN
crl-16095	70	25	for	for	ADP
crl-16095	70	26	analysis	analysis	NOUN
crl-16095	70	27	.	.	PUNCT
crl-16095	71	1	seven	seven	NUM
crl-16095	71	2	reference	reference	NOUN
crl-16095	71	3	department	department	NOUN
crl-16095	71	4	staff	staff	NOUN
crl-16095	71	5	volunteered	volunteer	VERB
crl-16095	71	6	to	to	PART
crl-16095	71	7	assist	assist	VERB
crl-16095	71	8	with	with	ADP
crl-16095	71	9	evaluating	evaluate	VERB
crl-16095	71	10	the	the	DET
crl-16095	71	11	transcripts	transcript	NOUN
crl-16095	71	12	.	.	PUNCT
crl-16095	72	1	each	each	DET
crl-16095	72	2	volunteer	volunteer	NOUN
crl-16095	72	3	obtained	obtain	VERB
crl-16095	72	4	human	human	ADJ
crl-16095	72	5	subjects	subject	NOUN
crl-16095	72	6	education	education	NOUN
crl-16095	72	7	certification	certification	NOUN
crl-16095	72	8	,	,	PUNCT
crl-16095	72	9	and	and	CCONJ
crl-16095	72	10	the	the	DET
crl-16095	72	11	data	datum	NOUN
crl-16095	72	12	analysis	analysis	NOUN
crl-16095	72	13	project	project	NOUN
crl-16095	72	14	received	receive	VERB
crl-16095	72	15	human	human	ADJ
crl-16095	72	16	subjects	subject	NOUN
crl-16095	72	17	research	research	NOUN
crl-16095	72	18	approval	approval	NOUN
crl-16095	72	19	.	.	PUNCT
crl-16095	73	1	the	the	DET
crl-16095	73	2	libraries	library	NOUN
crl-16095	73	3	downloaded	download	VERB
crl-16095	73	4	284	284	NUM
crl-16095	74	1	i	i	PRON
crl-16095	74	2	m	m	VERB
crl-16095	74	3	sessions	session	NOUN
crl-16095	74	4	that	that	PRON
crl-16095	74	5	occurred	occur	VERB
crl-16095	74	6	between	between	ADP
crl-16095	74	7	june	june	PROPN
crl-16095	74	8	2005	2005	NUM
crl-16095	74	9	and	and	CCONJ
crl-16095	74	10	june	june	PROPN
crl-16095	74	11	2006	2006	NUM
crl-16095	74	12	.	.	PUNCT
crl-16095	75	1	for	for	ADP
crl-16095	75	2	privacy	privacy	NOUN
crl-16095	75	3	reasons	reason	NOUN
crl-16095	75	4	,	,	PUNCT
crl-16095	75	5	identifiable	identifiable	ADJ
crl-16095	75	6	information	information	NOUN
crl-16095	75	7	such	such	ADJ
crl-16095	75	8	as	as	ADP
crl-16095	75	9	i	i	PROPN
crl-16095	75	10	m	m	PROPN
crl-16095	75	11	user	user	NOUN
crl-16095	75	12	name	name	NOUN
crl-16095	75	13	,	,	PUNCT
crl-16095	75	14	personal	personal	ADJ
crl-16095	75	15	names	name	NOUN
crl-16095	75	16	,	,	PUNCT
crl-16095	75	17	instructor	instructor	NOUN
crl-16095	75	18	’s	’s	PART
crl-16095	75	19	name	name	NOUN
crl-16095	75	20	,	,	PUNCT
crl-16095	75	21	or	or	CCONJ
crl-16095	75	22	e	e	NOUN
crl-16095	75	23	-	-	NOUN
crl-16095	75	24	mail	mail	NOUN
crl-16095	75	25	addresses	address	NOUN
crl-16095	75	26	were	be	AUX
crl-16095	75	27	removed	remove	VERB
crl-16095	75	28	from	from	ADP
crl-16095	75	29	the	the	DET
crl-16095	75	30	transcript	transcript	NOUN
crl-16095	75	31	prior	prior	ADV
crl-16095	75	32	to	to	ADP
crl-16095	75	33	the	the	DET
crl-16095	75	34	analysis	analysis	NOUN
crl-16095	75	35	.	.	PUNCT
crl-16095	76	1	the	the	DET
crl-16095	76	2	transcripts	transcript	NOUN
crl-16095	76	3	were	be	AUX
crl-16095	76	4	printed	print	VERB
crl-16095	76	5	and	and	CCONJ
crl-16095	76	6	handnumbered	handnumbere	VERB
crl-16095	76	7	.	.	PUNCT
crl-16095	77	1	a	a	DET
crl-16095	77	2	coding	code	VERB
crl-16095	77	3	key	key	NOUN
crl-16095	77	4	(	(	PUNCT
crl-16095	77	5	see	see	VERB
crl-16095	77	6	appendix	appendix	NOUN
crl-16095	77	7	)	)	PUNCT
crl-16095	77	8	was	be	AUX
crl-16095	77	9	then	then	ADV
crl-16095	77	10	created	create	VERB
crl-16095	77	11	to	to	PART
crl-16095	77	12	assist	assist	VERB
crl-16095	77	13	staff	staff	NOUN
crl-16095	77	14	evaluating	evaluate	VERB
crl-16095	77	15	transcripts	transcript	NOUN
crl-16095	77	16	and	and	CCONJ
crl-16095	77	17	to	to	PART
crl-16095	77	18	ensure	ensure	VERB
crl-16095	77	19	consistency	consistency	NOUN
crl-16095	77	20	.	.	PUNCT
crl-16095	78	1	transcripts	transcript	NOUN
crl-16095	78	2	that	that	PRON
crl-16095	78	3	contained	contain	VERB
crl-16095	78	4	reference	reference	NOUN
crl-16095	78	5	behavior	behavior	NOUN
crl-16095	78	6	more	more	ADV
crl-16095	78	7	complex	complex	ADJ
crl-16095	78	8	than	than	SCONJ
crl-16095	78	9	a	a	DET
crl-16095	78	10	catalog	catalog	NOUN
crl-16095	78	11	search	search	NOUN
crl-16095	78	12	for	for	ADP
crl-16095	78	13	an	an	DET
crl-16095	78	14	item	item	NOUN
crl-16095	78	15	or	or	CCONJ
crl-16095	78	16	a	a	DET
crl-16095	78	17	simple	simple	ADJ
crl-16095	78	18	directional	directional	ADJ
crl-16095	78	19	question	question	NOUN
crl-16095	78	20	were	be	AUX
crl-16095	78	21	analyzed	analyze	VERB
crl-16095	78	22	by	by	ADP
crl-16095	78	23	two	two	NUM
crl-16095	78	24	volunteers	volunteer	NOUN
crl-16095	78	25	.	.	PUNCT
crl-16095	79	1	the	the	DET
crl-16095	79	2	analysis	analysis	NOUN
crl-16095	79	3	data	datum	NOUN
crl-16095	79	4	created	create	VERB
crl-16095	79	5	by	by	ADP
crl-16095	79	6	these	these	DET
crl-16095	79	7	double	double	ADJ
crl-16095	79	8	-	-	PUNCT
crl-16095	79	9	coded	code	VERB
crl-16095	79	10	transcripts	transcript	NOUN
crl-16095	79	11	were	be	AUX
crl-16095	79	12	compared	compare	VERB
crl-16095	79	13	and	and	CCONJ
crl-16095	79	14	incorporated	incorporate	VERB
crl-16095	79	15	into	into	ADP
crl-16095	79	16	a	a	DET
crl-16095	79	17	single	single	ADJ
crl-16095	79	18	data	data	NOUN
crl-16095	79	19	record	record	NOUN
crl-16095	79	20	by	by	ADP
crl-16095	79	21	the	the	DET
crl-16095	79	22	drc	drc	PROPN
crl-16095	79	23	.	.	PROPN
crl-16095	80	1	results	result	VERB
crl-16095	80	2	user	user	NOUN
crl-16095	80	3	demographics	demographic	NOUN
crl-16095	80	4	the	the	DET
crl-16095	80	5	libraries	library	NOUN
crl-16095	80	6	’	'	PUNCT
crl-16095	80	7	i	i	PRON
crl-16095	80	8	m	m	PROPN
crl-16095	80	9	service	service	NOUN
crl-16095	80	10	is	be	AUX
crl-16095	80	11	publicly	publicly	ADV
crl-16095	80	12	available	available	ADJ
crl-16095	80	13	from	from	ADP
crl-16095	80	14	the	the	DET
crl-16095	80	15	libraries	library	NOUN
crl-16095	80	16	’	'	PUNCT
crl-16095	80	17	ask	ask	VERB
crl-16095	80	18	a	a	DET
crl-16095	80	19	librarian	librarian	NOUN
crl-16095	80	20	(	(	PUNCT
crl-16095	80	21	http://library.binghamton.edu/research/	http://library.binghamton.edu/research/	VERB
crl-16095	80	22	askalibrarian	askalibrarian	ADJ
crl-16095	80	23	)	)	PUNCT
crl-16095	80	24	web	web	NOUN
crl-16095	80	25	page	page	NOUN
crl-16095	80	26	.	.	PUNCT
crl-16095	81	1	user	user	NOUN
crl-16095	81	2	demographics	demographic	NOUN
crl-16095	81	3	were	be	AUX
crl-16095	81	4	gathered	gather	VERB
crl-16095	81	5	from	from	ADP
crl-16095	81	6	the	the	DET
crl-16095	81	7	transcripts	transcript	NOUN
crl-16095	81	8	through	through	ADP
crl-16095	81	9	self	self	NOUN
crl-16095	81	10	-	-	PUNCT
crl-16095	81	11	identification	identification	NOUN
crl-16095	81	12	(	(	PUNCT
crl-16095	81	13	for	for	ADP
crl-16095	81	14	instance	instance	NOUN
crl-16095	81	15	,	,	PUNCT
crl-16095	81	16	user	user	NOUN
crl-16095	81	17	says	say	VERB
crl-16095	81	18	,	,	PUNCT
crl-16095	81	19	“	"	PUNCT
crl-16095	81	20	i	i	PRON
crl-16095	81	21	’m	’m	VERB
crl-16095	81	22	an	an	DET
crl-16095	81	23	undergraduate	undergraduate	NOUN
crl-16095	81	24	student	student	NOUN
crl-16095	81	25	”	"	PUNCT
crl-16095	81	26	)	)	PUNCT
crl-16095	81	27	,	,	PUNCT
crl-16095	81	28	librarian	librarian	ADJ
crl-16095	81	29	query	query	NOUN
crl-16095	81	30	(	(	PUNCT
crl-16095	81	31	for	for	ADP
crl-16095	81	32	instance	instance	NOUN
crl-16095	81	33	,	,	PUNCT
crl-16095	81	34	librarian	librarian	ADJ
crl-16095	81	35	asks	ask	VERB
crl-16095	81	36	,	,	PUNCT
crl-16095	81	37	“	"	PUNCT
crl-16095	81	38	are	be	AUX
crl-16095	81	39	you	you	PRON
crl-16095	81	40	a	a	DET
crl-16095	81	41	student	student	NOUN
crl-16095	81	42	here	here	ADV
crl-16095	81	43	?	?	PUNCT
crl-16095	81	44	”	"	PUNCT
crl-16095	81	45	)	)	PUNCT
crl-16095	81	46	,	,	PUNCT
crl-16095	81	47	or	or	CCONJ
crl-16095	81	48	from	from	ADP
crl-16095	81	49	clues	clue	NOUN
crl-16095	81	50	provided	provide	VERB
crl-16095	81	51	in	in	ADP
crl-16095	81	52	the	the	DET
crl-16095	81	53	transcript	transcript	NOUN
crl-16095	81	54	(	(	PUNCT
crl-16095	81	55	for	for	ADP
crl-16095	81	56	instance	instance	NOUN
crl-16095	81	57	,	,	PUNCT
crl-16095	81	58	user	user	NOUN
crl-16095	81	59	says	say	VERB
crl-16095	81	60	,	,	PUNCT
crl-16095	81	61	“	"	PUNCT
crl-16095	81	62	i	i	PRON
crl-16095	81	63	’m	’m	VERB
crl-16095	81	64	in	in	ADP
crl-16095	81	65	biology	biology	NOUN
crl-16095	81	66	101	101	NUM
crl-16095	81	67	and	and	CCONJ
crl-16095	81	68	i	i	PRON
crl-16095	81	69	need	need	VERB
crl-16095	81	70	this	this	DET
crl-16095	81	71	book	book	NOUN
crl-16095	81	72	for	for	ADP
crl-16095	81	73	a	a	DET
crl-16095	81	74	class	class	NOUN
crl-16095	81	75	”	"	PUNCT
crl-16095	81	76	)	)	PUNCT
crl-16095	81	77	.	.	PUNCT
crl-16095	82	1	due	due	ADP
crl-16095	82	2	to	to	ADP
crl-16095	82	3	the	the	DET
crl-16095	82	4	challenges	challenge	NOUN
crl-16095	82	5	in	in	ADP
crl-16095	82	6	identifying	identify	VERB
crl-16095	82	7	users	user	NOUN
crl-16095	82	8	,	,	PUNCT
crl-16095	82	9	the	the	DET
crl-16095	82	10	drc	drc	PROPN
crl-16095	82	11	labeled	label	VERB
crl-16095	82	12	64	64	NUM
crl-16095	82	13	percent	percent	NOUN
crl-16095	82	14	of	of	ADP
crl-16095	82	15	users	user	NOUN
crl-16095	82	16	as	as	ADP
crl-16095	82	17	“	"	PUNCT
crl-16095	82	18	unknown	unknown	ADJ
crl-16095	82	19	.	.	PUNCT
crl-16095	82	20	”	"	PUNCT
crl-16095	83	1	thirty	thirty	NUM
crl-16095	83	2	-	-	PUNCT
crl-16095	83	3	one	one	NUM
crl-16095	83	4	percent	percent	NOUN
crl-16095	83	5	were	be	AUX
crl-16095	83	6	identified	identify	VERB
crl-16095	83	7	as	as	ADP
crl-16095	83	8	students	student	NOUN
crl-16095	83	9	,	,	PUNCT
crl-16095	83	10	and	and	CCONJ
crl-16095	83	11	5	5	NUM
crl-16095	83	12	percent	percent	NOUN
crl-16095	83	13	as	as	ADP
crl-16095	83	14	campus	campus	NOUN
crl-16095	83	15	community	community	NOUN
crl-16095	83	16	users	user	NOUN
crl-16095	83	17	(	(	PUNCT
crl-16095	83	18	faculty	faculty	NOUN
crl-16095	83	19	or	or	CCONJ
crl-16095	83	20	staff	staff	NOUN
crl-16095	83	21	)	)	PUNCT
crl-16095	83	22	.	.	PUNCT
crl-16095	84	1	of	of	ADP
crl-16095	84	2	the	the	DET
crl-16095	84	3	31	31	NUM
crl-16095	84	4	percent	percent	NOUN
crl-16095	84	5	student	student	NOUN
crl-16095	84	6	population	population	NOUN
crl-16095	84	7	,	,	PUNCT
crl-16095	84	8	11	11	NUM
crl-16095	84	9	percent	percent	NOUN
crl-16095	84	10	were	be	AUX
crl-16095	84	11	identified	identify	VERB
crl-16095	84	12	as	as	ADP
crl-16095	84	13	undergraduates	undergraduate	NOUN
crl-16095	84	14	,	,	PUNCT
crl-16095	84	15	4	4	NUM
crl-16095	84	16	percent	percent	NOUN
crl-16095	84	17	as	as	ADP
crl-16095	84	18	graduate	graduate	NOUN
crl-16095	84	19	students	student	NOUN
crl-16095	84	20	,	,	PUNCT
crl-16095	84	21	and	and	CCONJ
crl-16095	84	22	16	16	NUM
crl-16095	84	23	percent	percent	NOUN
crl-16095	84	24	simply	simply	ADV
crl-16095	84	25	as	as	ADP
crl-16095	84	26	“	"	PUNCT
crl-16095	84	27	student	student	NOUN
crl-16095	84	28	.	.	PUNCT
crl-16095	84	29	”	"	PUNCT
crl-16095	85	1	it	it	PRON
crl-16095	85	2	would	would	AUX
crl-16095	85	3	appear	appear	VERB
crl-16095	85	4	from	from	ADP
crl-16095	85	5	this	this	DET
crl-16095	85	6	data	datum	NOUN
crl-16095	85	7	that	that	PRON
crl-16095	85	8	the	the	DET
crl-16095	85	9	i	i	PROPN
crl-16095	85	10	m	m	PROPN
crl-16095	85	11	service	service	NOUN
crl-16095	85	12	attracts	attract	VERB
crl-16095	85	13	more	more	ADJ
crl-16095	85	14	undergraduate	undergraduate	ADJ
crl-16095	85	15	students	student	NOUN
crl-16095	85	16	than	than	ADP
crl-16095	85	17	graduate	graduate	ADJ
crl-16095	85	18	students	student	NOUN
crl-16095	85	19	,	,	PUNCT
crl-16095	85	20	faculty	faculty	NOUN
crl-16095	85	21	,	,	PUNCT
crl-16095	85	22	or	or	CCONJ
crl-16095	85	23	staff	staff	NOUN
crl-16095	85	24	.	.	PUNCT
crl-16095	86	1	traffic	traffic	NOUN
crl-16095	87	1	i	i	PRON
crl-16095	87	2	m	m	VERB
crl-16095	87	3	usage	usage	NOUN
crl-16095	87	4	patterns	pattern	NOUN
crl-16095	87	5	were	be	AUX
crl-16095	87	6	calculated	calculate	VERB
crl-16095	87	7	from	from	ADP
crl-16095	87	8	session	session	NOUN
crl-16095	87	9	transcripts	transcript	NOUN
crl-16095	87	10	and	and	CCONJ
crl-16095	87	11	were	be	AUX
crl-16095	87	12	compared	compare	VERB
crl-16095	87	13	with	with	ADP
crl-16095	87	14	reference	reference	NOUN
crl-16095	87	15	desk	desk	NOUN
crl-16095	87	16	activity	activity	NOUN
crl-16095	87	17	and	and	CCONJ
crl-16095	87	18	traffic	traffic	NOUN
crl-16095	87	19	when	when	SCONJ
crl-16095	87	20	possible	possible	ADJ
crl-16095	87	21	.	.	PUNCT
crl-16095	88	1	statistics	statistic	NOUN
crl-16095	88	2	showed	show	VERB
crl-16095	88	3	the	the	DET
crl-16095	88	4	lightest	light	ADJ
crl-16095	88	5	i	i	NOUN
crl-16095	88	6	m	m	VERB
crl-16095	88	7	service	service	NOUN
crl-16095	88	8	in	in	ADP
crl-16095	88	9	early	early	ADJ
crl-16095	88	10	morning	morning	NOUN
crl-16095	88	11	hours	hour	NOUN
crl-16095	88	12	(	(	PUNCT
crl-16095	88	13	8	8	NUM
crl-16095	88	14	am	am	NOUN
crl-16095	88	15	–	–	PUNCT
crl-16095	88	16	noon	noon	NOUN
crl-16095	88	17	)	)	PUNCT
crl-16095	88	18	,	,	PUNCT
crl-16095	88	19	higher	high	ADJ
crl-16095	88	20	usage	usage	NOUN
crl-16095	88	21	in	in	ADP
crl-16095	88	22	the	the	DET
crl-16095	88	23	early	early	ADJ
crl-16095	88	24	coding	coding	NOUN
crl-16095	88	25	 	 	SPACE
crl-16095	88	26	into	into	ADP
crl-16095	88	27	 	 	SPACE
crl-16095	88	28	the	the	DET
crl-16095	88	29	 	 	SPACE
crl-16095	88	30	great	great	ADJ
crl-16095	88	31	 	 	SPACE
crl-16095	88	32	unknown	unknown	ADJ
crl-16095	88	33	  	  	SPACE
crl-16095	88	34	365	365	NUM
crl-16095	88	35	afternoon	afternoon	NOUN
crl-16095	88	36	(	(	PUNCT
crl-16095	88	37	12	12	NUM
crl-16095	88	38	noon–3	noon–3	NUM
crl-16095	88	39	p.m.	p.m.	NUM
crl-16095	88	40	)	)	PUNCT
crl-16095	88	41	,	,	PUNCT
crl-16095	88	42	peak	peak	NOUN
crl-16095	88	43	use	use	NOUN
crl-16095	88	44	during	during	ADP
crl-16095	88	45	mid	mid	ADJ
crl-16095	88	46	to	to	PART
crl-16095	88	47	late	late	ADJ
crl-16095	88	48	afternoon	afternoon	NOUN
crl-16095	88	49	(	(	PUNCT
crl-16095	88	50	3	3	NUM
crl-16095	88	51	p.m.–6	p.m.–6	NUM
crl-16095	88	52	p.m.	p.m.	NOUN
crl-16095	88	53	)	)	PUNCT
crl-16095	88	54	and	and	CCONJ
crl-16095	88	55	lower	low	ADJ
crl-16095	88	56	usage	usage	NOUN
crl-16095	88	57	beginning	begin	VERB
crl-16095	88	58	in	in	ADP
crl-16095	88	59	the	the	DET
crl-16095	88	60	early	early	ADJ
crl-16095	88	61	evening	evening	NOUN
crl-16095	88	62	hours	hour	NOUN
crl-16095	88	63	(	(	PUNCT
crl-16095	88	64	6	6	NUM
crl-16095	88	65	p.m.–9	p.m.–9	NUM
crl-16095	88	66	p.m.	p.m.	NOUN
crl-16095	88	67	)	)	PUNCT
crl-16095	88	68	.	.	PUNCT
crl-16095	89	1	reference	reference	NOUN
crl-16095	89	2	staff	staff	NOUN
crl-16095	89	3	anticipated	anticipate	VERB
crl-16095	89	4	lower	low	ADJ
crl-16095	89	5	usage	usage	NOUN
crl-16095	89	6	on	on	ADP
crl-16095	89	7	friday	friday	PROPN
crl-16095	89	8	and	and	CCONJ
crl-16095	89	9	saturday	saturday	PROPN
crl-16095	89	10	from	from	ADP
crl-16095	89	11	experience	experience	NOUN
crl-16095	89	12	with	with	ADP
crl-16095	89	13	walkin	walkin	NOUN
crl-16095	89	14	traffic	traffic	NOUN
crl-16095	89	15	.	.	PUNCT
crl-16095	90	1	table	table	NOUN
crl-16095	90	2	1	1	NUM
crl-16095	90	3	shows	show	VERB
crl-16095	90	4	i	i	PRON
crl-16095	90	5	m	m	VERB
crl-16095	90	6	transactions	transaction	NOUN
crl-16095	90	7	by	by	ADP
crl-16095	90	8	day	day	NOUN
crl-16095	90	9	of	of	ADP
crl-16095	90	10	the	the	DET
crl-16095	90	11	week	week	NOUN
crl-16095	90	12	.	.	PUNCT
crl-16095	91	1	the	the	DET
crl-16095	91	2	weekend	weekend	NOUN
crl-16095	91	3	,	,	PUNCT
crl-16095	91	4	friday	friday	PROPN
crl-16095	91	5	through	through	ADP
crl-16095	91	6	sunday	sunday	PROPN
crl-16095	91	7	,	,	PUNCT
crl-16095	91	8	had	have	VERB
crl-16095	91	9	less	less	ADJ
crl-16095	91	10	activity	activity	NOUN
crl-16095	91	11	than	than	ADP
crl-16095	91	12	weekdays	weekday	NOUN
crl-16095	91	13	.	.	PUNCT
crl-16095	92	1	this	this	DET
crl-16095	92	2	data	data	NOUN
crl-16095	92	3	mirrors	mirror	NOUN
crl-16095	92	4	patterns	pattern	NOUN
crl-16095	92	5	observed	observe	VERB
crl-16095	92	6	at	at	ADP
crl-16095	92	7	both	both	DET
crl-16095	92	8	reference	reference	NOUN
crl-16095	92	9	desks	desk	NOUN
crl-16095	92	10	.	.	PUNCT
crl-16095	93	1	weekday	weekday	NOUN
crl-16095	93	2	traffic	traffic	NOUN
crl-16095	93	3	is	be	AUX
crl-16095	93	4	high	high	ADJ
crl-16095	93	5	,	,	PUNCT
crl-16095	93	6	with	with	ADP
crl-16095	93	7	a	a	DET
crl-16095	93	8	slowdown	slowdown	NOUN
crl-16095	93	9	beginning	begin	VERB
crl-16095	93	10	on	on	ADP
crl-16095	93	11	friday	friday	PROPN
crl-16095	93	12	,	,	PUNCT
crl-16095	93	13	bottoming	bottom	VERB
crl-16095	93	14	out	out	ADP
crl-16095	93	15	on	on	ADP
crl-16095	93	16	saturday	saturday	PROPN
crl-16095	93	17	,	,	PUNCT
crl-16095	93	18	and	and	CCONJ
crl-16095	93	19	building	build	VERB
crl-16095	93	20	again	again	ADV
crl-16095	93	21	on	on	ADP
crl-16095	93	22	sundays	sunday	NOUN
crl-16095	93	23	as	as	SCONJ
crl-16095	93	24	students	student	NOUN
crl-16095	93	25	prepare	prepare	VERB
crl-16095	93	26	for	for	ADP
crl-16095	93	27	the	the	DET
crl-16095	93	28	week	week	NOUN
crl-16095	93	29	ahead	ahead	ADV
crl-16095	93	30	.	.	PUNCT
crl-16095	94	1	use	use	NOUN
crl-16095	94	2	of	of	ADP
crl-16095	94	3	i	i	PRON
crl-16095	94	4	m	m	PROPN
crl-16095	94	5	services	service	NOUN
crl-16095	94	6	reference	reference	NOUN
crl-16095	94	7	question	question	NOUN
crl-16095	94	8	categories	category	NOUN
crl-16095	94	9	were	be	AUX
crl-16095	94	10	based	base	VERB
crl-16095	94	11	on	on	ADP
crl-16095	94	12	those	those	PRON
crl-16095	94	13	defined	define	VERB
crl-16095	94	14	by	by	ADP
crl-16095	94	15	katz,10	katz,10	NOUN
crl-16095	94	16	with	with	ADP
crl-16095	94	17	some	some	DET
crl-16095	94	18	minor	minor	ADJ
crl-16095	94	19	modifications	modification	NOUN
crl-16095	94	20	.	.	PUNCT
crl-16095	95	1	multiple	multiple	ADJ
crl-16095	95	2	categories	category	NOUN
crl-16095	95	3	could	could	AUX
crl-16095	95	4	be	be	AUX
crl-16095	95	5	assigned	assign	VERB
crl-16095	95	6	to	to	ADP
crl-16095	95	7	a	a	DET
crl-16095	95	8	transcript	transcript	NOUN
crl-16095	95	9	to	to	PART
crl-16095	95	10	accommodate	accommodate	VERB
crl-16095	95	11	complex	complex	ADJ
crl-16095	95	12	or	or	CCONJ
crl-16095	95	13	multiquestion	multiquestion	NOUN
crl-16095	95	14	sessions	session	NOUN
crl-16095	95	15	.	.	PUNCT
crl-16095	96	1	an	an	DET
crl-16095	96	2	example	example	NOUN
crl-16095	96	3	of	of	ADP
crl-16095	96	4	this	this	PRON
crl-16095	96	5	might	might	AUX
crl-16095	96	6	be	be	AUX
crl-16095	96	7	a	a	DET
crl-16095	96	8	session	session	NOUN
crl-16095	96	9	where	where	SCONJ
crl-16095	96	10	a	a	DET
crl-16095	96	11	patron	patron	NOUN
crl-16095	96	12	asked	ask	VERB
crl-16095	96	13	if	if	SCONJ
crl-16095	96	14	the	the	DET
crl-16095	96	15	libraries	library	NOUN
crl-16095	96	16	owned	own	VERB
crl-16095	96	17	a	a	DET
crl-16095	96	18	specific	specific	ADJ
crl-16095	96	19	item	item	NOUN
crl-16095	96	20	(	(	PUNCT
crl-16095	96	21	research	research	NOUN
crl-16095	96	22	or	or	CCONJ
crl-16095	96	23	subject	subject	NOUN
crl-16095	96	24	)	)	PUNCT
crl-16095	96	25	and	and	CCONJ
crl-16095	96	26	then	then	ADV
crl-16095	96	27	asked	ask	VERB
crl-16095	96	28	where	where	SCONJ
crl-16095	96	29	it	it	PRON
crl-16095	96	30	was	be	AUX
crl-16095	96	31	located	locate	VERB
crl-16095	96	32	(	(	PUNCT
crl-16095	96	33	directional	directional	ADJ
crl-16095	96	34	)	)	PUNCT
crl-16095	96	35	.	.	PUNCT
crl-16095	97	1	as	as	SCONJ
crl-16095	97	2	shown	show	VERB
crl-16095	97	3	in	in	ADP
crl-16095	97	4	figure	figure	NOUN
crl-16095	97	5	1	1	NUM
crl-16095	97	6	,	,	PUNCT
crl-16095	97	7	the	the	DET
crl-16095	97	8	most	most	ADV
crl-16095	97	9	frequent	frequent	ADJ
crl-16095	97	10	types	type	NOUN
crl-16095	97	11	of	of	ADP
crl-16095	97	12	questions	question	NOUN
crl-16095	97	13	encountered	encounter	VERB
crl-16095	97	14	concerned	concerned	ADJ
crl-16095	97	15	website	website	NOUN
crl-16095	97	16	navigation	navigation	NOUN
crl-16095	97	17	(	(	PUNCT
crl-16095	97	18	29	29	NUM
crl-16095	97	19	%	%	NOUN
crl-16095	97	20	)	)	PUNCT
crl-16095	97	21	,	,	PUNCT
crl-16095	97	22	followed	follow	VERB
crl-16095	97	23	by	by	ADP
crl-16095	97	24	instructional	instructional	ADJ
crl-16095	97	25	(	(	PUNCT
crl-16095	97	26	23	23	NUM
crl-16095	97	27	%	%	NOUN
crl-16095	97	28	)	)	PUNCT
crl-16095	97	29	and	and	CCONJ
crl-16095	97	30	research	research	NOUN
crl-16095	97	31	or	or	CCONJ
crl-16095	97	32	subject	subject	ADJ
crl-16095	97	33	(	(	PUNCT
crl-16095	97	34	22	22	NUM
crl-16095	97	35	%	%	NOUN
crl-16095	97	36	)	)	PUNCT
crl-16095	97	37	.	.	PUNCT
crl-16095	98	1	interestingly	interestingly	ADV
crl-16095	98	2	,	,	PUNCT
crl-16095	98	3	each	each	PRON
crl-16095	98	4	of	of	ADP
crl-16095	98	5	these	these	DET
crl-16095	98	6	question	question	NOUN
crl-16095	98	7	types	type	NOUN
crl-16095	98	8	requires	require	VERB
crl-16095	98	9	significant	significant	ADJ
crl-16095	98	10	patron	patron	NOUN
crl-16095	98	11	interaction	interaction	NOUN
crl-16095	98	12	,	,	PUNCT
crl-16095	98	13	with	with	ADP
crl-16095	98	14	multiple	multiple	ADJ
crl-16095	98	15	exchanges	exchange	NOUN
crl-16095	98	16	necessary	necessary	ADJ
crl-16095	98	17	to	to	PART
crl-16095	98	18	correctly	correctly	ADV
crl-16095	98	19	communicate	communicate	VERB
crl-16095	98	20	relevant	relevant	ADJ
crl-16095	98	21	information	information	NOUN
crl-16095	98	22	.	.	PUNCT
crl-16095	99	1	directional	directional	ADJ
crl-16095	99	2	,	,	PUNCT
crl-16095	99	3	policy	policy	NOUN
crl-16095	99	4	,	,	PUNCT
crl-16095	99	5	and	and	CCONJ
crl-16095	99	6	bibliographic	bibliographic	ADJ
crl-16095	99	7	assistance	assistance	NOUN
crl-16095	99	8	questions	question	NOUN
crl-16095	99	9	were	be	AUX
crl-16095	99	10	less	less	ADV
crl-16095	99	11	common	common	ADJ
crl-16095	99	12	.	.	PUNCT
crl-16095	100	1	this	this	PRON
crl-16095	100	2	is	be	AUX
crl-16095	100	3	contradictory	contradictory	ADJ
crl-16095	100	4	to	to	ADP
crl-16095	100	5	the	the	DET
crl-16095	100	6	nature	nature	NOUN
crl-16095	100	7	of	of	ADP
crl-16095	100	8	i	i	PROPN
crl-16095	100	9	m	m	PROPN
crl-16095	100	10	service	service	NOUN
crl-16095	100	11	,	,	PUNCT
crl-16095	100	12	which	which	PRON
crl-16095	100	13	would	would	AUX
crl-16095	100	14	seem	seem	VERB
crl-16095	100	15	to	to	PART
crl-16095	100	16	be	be	AUX
crl-16095	100	17	better	well	ADV
crl-16095	100	18	suited	suit	VERB
crl-16095	100	19	for	for	ADP
crl-16095	100	20	quick	quick	ADJ
crl-16095	100	21	,	,	PUNCT
crl-16095	100	22	factual	factual	ADJ
crl-16095	100	23	questions	question	NOUN
crl-16095	100	24	and	and	CCONJ
crl-16095	100	25	requests	request	NOUN
crl-16095	100	26	.	.	PUNCT
crl-16095	101	1	table	table	NOUN
crl-16095	101	2	1	1	NUM
crl-16095	102	1	i	i	NOUN
crl-16095	102	2	m	m	VERB
crl-16095	102	3	transactions	transaction	NOUN
crl-16095	102	4	by	by	ADP
crl-16095	102	5	day	day	NOUN
crl-16095	102	6	of	of	ADP
crl-16095	102	7	the	the	DET
crl-16095	102	8	week	week	NOUN
crl-16095	102	9	day	day	NOUN
crl-16095	102	10	total	total	ADJ
crl-16095	102	11	%	%	NOUN
crl-16095	102	12	of	of	ADP
crl-16095	102	13	total	total	ADJ
crl-16095	102	14	monday	monday	PROPN
crl-16095	102	15	51	51	NUM
crl-16095	102	16	18	18	NUM
crl-16095	102	17	%	%	NOUN
crl-16095	102	18	tuesday	tuesday	PROPN
crl-16095	102	19	54	54	NUM
crl-16095	102	20	19	19	NUM
crl-16095	102	21	%	%	NOUN
crl-16095	102	22	wednesday	wednesday	PROPN
crl-16095	102	23	45	45	NUM
crl-16095	102	24	16	16	NUM
crl-16095	102	25	%	%	NOUN
crl-16095	102	26	thursday	thursday	PROPN
crl-16095	102	27	49	49	NUM
crl-16095	102	28	17	17	NUM
crl-16095	102	29	%	%	NOUN
crl-16095	102	30	friday	friday	PROPN
crl-16095	102	31	39	39	NUM
crl-16095	102	32	14	14	NUM
crl-16095	102	33	%	%	NOUN
crl-16095	102	34	saturday	saturday	PROPN
crl-16095	102	35	17	17	NUM
crl-16095	102	36	6	6	NUM
crl-16095	102	37	%	%	NOUN
crl-16095	102	38	sunday	sunday	PROPN
crl-16095	102	39	28	28	NUM
crl-16095	102	40	10	10	NUM
crl-16095	102	41	%	%	NOUN
crl-16095	102	42	figure	figure	NOUN
crl-16095	102	43	1	1	NUM
crl-16095	102	44	frequency	frequency	NOUN
crl-16095	102	45	of	of	ADP
crl-16095	102	46	questions	question	NOUN
crl-16095	102	47	by	by	ADP
crl-16095	102	48	question	question	NOUN
crl-16095	102	49	category	category	NOUN
crl-16095	102	50	0	0	NUM
crl-16095	102	51	5	5	NUM
crl-16095	102	52	10	10	NUM
crl-16095	102	53	15	15	NUM
crl-16095	102	54	20	20	NUM
crl-16095	102	55	25	25	NUM
crl-16095	102	56	30	30	NUM
crl-16095	102	57	35	35	NUM
crl-16095	102	58	computer	computer	NOUN
crl-16095	102	59	/	/	SYM
crl-16095	102	60	technical	technical	ADJ
crl-16095	102	61	research	research	NOUN
crl-16095	102	62	or	or	CCONJ
crl-16095	102	63	subject	subject	VERB
crl-16095	102	64	out	out	ADP
crl-16095	102	65	of	of	ADP
crl-16095	102	66	scope	scope	NOUN
crl-16095	102	67	other	other	ADJ
crl-16095	102	68	web	web	NOUN
crl-16095	102	69	site	site	NOUN
crl-16095	102	70	naviga	naviga	PROPN
crl-16095	102	71	�	�	PROPN
crl-16095	102	72	on	on	ADP
crl-16095	102	73	instruc	instruc	PROPN
crl-16095	102	74	�	�	PROPN
crl-16095	102	75	onal	onal	ADJ
crl-16095	102	76	policy	policy	NOUN
crl-16095	102	77	direc	direc	NOUN
crl-16095	102	78	�	�	PROPN
crl-16095	102	79	onal	onal	ADJ
crl-16095	102	80	bibliographic	bibliographic	ADJ
crl-16095	102	81	frequency	frequency	NOUN
crl-16095	102	82	(	(	PUNCT
crl-16095	102	83	%	%	INTJ
crl-16095	102	84	)	)	PUNCT
crl-16095	102	85	366	366	NUM
crl-16095	102	86	  	  	SPACE
crl-16095	102	87	college	college	NOUN
crl-16095	102	88	 	 	SPACE
crl-16095	102	89	&	&	CCONJ
crl-16095	102	90	 	 	SPACE
crl-16095	102	91	research	research	NOUN
crl-16095	102	92	 	 	SPACE
crl-16095	102	93	libraries	library	NOUN
crl-16095	102	94	  	  	SPACE
crl-16095	102	95	july	july	PROPN
crl-16095	102	96	 	 	SPACE
crl-16095	102	97	2010	2010	NUM
crl-16095	102	98	the	the	DET
crl-16095	102	99	mean	mean	VERB
crl-16095	102	100	i	i	PRON
crl-16095	102	101	m	m	VERB
crl-16095	102	102	session	session	NOUN
crl-16095	102	103	length	length	NOUN
crl-16095	102	104	was	be	AUX
crl-16095	102	105	1	1	NUM
crl-16095	102	106	hour	hour	NOUN
crl-16095	102	107	9	9	NUM
crl-16095	102	108	minutes	minute	NOUN
crl-16095	102	109	,	,	PUNCT
crl-16095	102	110	and	and	CCONJ
crl-16095	102	111	the	the	DET
crl-16095	102	112	longest	long	ADJ
crl-16095	102	113	session	session	NOUN
crl-16095	102	114	was	be	AUX
crl-16095	102	115	4	4	NUM
crl-16095	102	116	hours	hour	NOUN
crl-16095	102	117	.	.	PUNCT
crl-16095	103	1	longer	long	ADJ
crl-16095	103	2	sessions	session	NOUN
crl-16095	103	3	usually	usually	ADV
crl-16095	103	4	occurred	occur	VERB
crl-16095	103	5	when	when	SCONJ
crl-16095	103	6	librarians	librarian	NOUN
crl-16095	103	7	offered	offer	VERB
crl-16095	103	8	assistance	assistance	NOUN
crl-16095	103	9	and	and	CCONJ
crl-16095	103	10	patrons	patron	NOUN
crl-16095	103	11	then	then	ADV
crl-16095	103	12	searched	search	VERB
crl-16095	103	13	on	on	ADP
crl-16095	103	14	their	their	PRON
crl-16095	103	15	own	own	ADJ
crl-16095	103	16	,	,	PUNCT
crl-16095	103	17	checking	check	VERB
crl-16095	103	18	back	back	ADV
crl-16095	103	19	in	in	ADV
crl-16095	103	20	with	with	ADP
crl-16095	103	21	the	the	DET
crl-16095	103	22	librarian	librarian	PROPN
crl-16095	103	23	as	as	SCONJ
crl-16095	103	24	needed	need	VERB
crl-16095	103	25	.	.	PUNCT
crl-16095	104	1	the	the	DET
crl-16095	104	2	mode	mode	NOUN
crl-16095	104	3	session	session	NOUN
crl-16095	104	4	length	length	NOUN
crl-16095	104	5	was	be	AUX
crl-16095	104	6	2.52	2.52	NUM
crl-16095	104	7	minutes	minute	NOUN
crl-16095	104	8	,	,	PUNCT
crl-16095	104	9	indicating	indicate	VERB
crl-16095	104	10	that	that	SCONJ
crl-16095	104	11	i	i	PRON
crl-16095	104	12	m	m	PROPN
crl-16095	104	13	transactions	transaction	NOUN
crl-16095	104	14	tended	tend	VERB
crl-16095	104	15	to	to	PART
crl-16095	104	16	be	be	AUX
crl-16095	104	17	relatively	relatively	ADV
crl-16095	104	18	brief	brief	ADJ
crl-16095	104	19	.	.	PUNCT
crl-16095	105	1	initially	initially	ADV
crl-16095	105	2	there	there	PRON
crl-16095	105	3	was	be	VERB
crl-16095	105	4	concern	concern	NOUN
crl-16095	105	5	that	that	SCONJ
crl-16095	105	6	research	research	NOUN
crl-16095	105	7	and	and	CCONJ
crl-16095	105	8	subject	subject	NOUN
crl-16095	105	9	assistance	assistance	NOUN
crl-16095	105	10	questions	question	NOUN
crl-16095	105	11	would	would	AUX
crl-16095	105	12	lead	lead	VERB
crl-16095	105	13	to	to	ADP
crl-16095	105	14	lengthy	lengthy	ADJ
crl-16095	105	15	,	,	PUNCT
crl-16095	105	16	cumbersome	cumbersome	ADJ
crl-16095	105	17	sessions	session	NOUN
crl-16095	105	18	that	that	PRON
crl-16095	105	19	were	be	AUX
crl-16095	105	20	better	well	ADV
crl-16095	105	21	answered	answer	VERB
crl-16095	105	22	through	through	ADP
crl-16095	105	23	an	an	DET
crl-16095	105	24	in	in	ADP
crl-16095	105	25	-	-	PUNCT
crl-16095	105	26	person	person	NOUN
crl-16095	105	27	transaction	transaction	NOUN
crl-16095	105	28	.	.	PUNCT
crl-16095	106	1	however	however	ADV
crl-16095	106	2	,	,	PUNCT
crl-16095	106	3	the	the	DET
crl-16095	106	4	session	session	NOUN
crl-16095	106	5	-	-	PUNCT
crl-16095	106	6	length	length	NOUN
crl-16095	106	7	data	datum	NOUN
crl-16095	106	8	show	show	VERB
crl-16095	106	9	that	that	SCONJ
crl-16095	106	10	,	,	PUNCT
crl-16095	106	11	while	while	SCONJ
crl-16095	106	12	more	more	ADJ
crl-16095	106	13	research	research	NOUN
crl-16095	106	14	-	-	PUNCT
crl-16095	106	15	oriented	orient	VERB
crl-16095	106	16	,	,	PUNCT
crl-16095	106	17	instructional	instructional	ADJ
crl-16095	106	18	,	,	PUNCT
crl-16095	106	19	and	and	CCONJ
crl-16095	106	20	navigational	navigational	ADJ
crl-16095	106	21	questions	question	NOUN
crl-16095	106	22	were	be	AUX
crl-16095	106	23	encountered	encounter	VERB
crl-16095	106	24	than	than	ADP
crl-16095	106	25	anticipated	anticipate	VERB
crl-16095	106	26	,	,	PUNCT
crl-16095	106	27	most	most	ADJ
crl-16095	106	28	sessions	session	NOUN
crl-16095	106	29	were	be	AUX
crl-16095	106	30	succinct	succinct	ADJ
crl-16095	106	31	.	.	PUNCT
crl-16095	107	1	quality	quality	NOUN
crl-16095	107	2	for	for	ADP
crl-16095	107	3	this	this	DET
crl-16095	107	4	factor	factor	NOUN
crl-16095	107	5	,	,	PUNCT
crl-16095	107	6	the	the	DET
crl-16095	107	7	drc	drc	PROPN
crl-16095	107	8	modified	modify	VERB
crl-16095	107	9	arnold	arnold	PROPN
crl-16095	107	10	and	and	CCONJ
crl-16095	107	11	kaske’s11	kaske’s11	NOUN
crl-16095	107	12	model	model	NOUN
crl-16095	107	13	in	in	ADP
crl-16095	107	14	“	"	PUNCT
crl-16095	107	15	evaluating	evaluate	VERB
crl-16095	107	16	the	the	DET
crl-16095	107	17	quality	quality	NOUN
crl-16095	107	18	of	of	ADP
crl-16095	107	19	a	a	DET
crl-16095	107	20	chat	chat	NOUN
crl-16095	107	21	service	service	NOUN
crl-16095	107	22	.	.	PUNCT
crl-16095	107	23	”	"	PUNCT
crl-16095	108	1	as	as	SCONJ
crl-16095	108	2	shown	show	VERB
crl-16095	108	3	in	in	ADP
crl-16095	108	4	figure	figure	NOUN
crl-16095	108	5	2	2	NUM
crl-16095	108	6	,	,	PUNCT
crl-16095	108	7	the	the	DET
crl-16095	108	8	drc	drc	PROPN
crl-16095	108	9	found	find	VERB
crl-16095	108	10	that	that	SCONJ
crl-16095	108	11	84	84	NUM
crl-16095	108	12	percent	percent	NOUN
crl-16095	108	13	of	of	ADP
crl-16095	108	14	questions	question	NOUN
crl-16095	108	15	were	be	AUX
crl-16095	108	16	answered	answer	VERB
crl-16095	108	17	correctly	correctly	ADV
crl-16095	108	18	,	,	PUNCT
crl-16095	108	19	similar	similar	ADJ
crl-16095	108	20	to	to	ADP
crl-16095	108	21	results	result	NOUN
crl-16095	108	22	obtained	obtain	VERB
crl-16095	108	23	by	by	ADP
crl-16095	108	24	arnold	arnold	PROPN
crl-16095	108	25	and	and	CCONJ
crl-16095	108	26	kaske	kaske	PROPN
crl-16095	108	27	.	.	PUNCT
crl-16095	109	1	ten	ten	NUM
crl-16095	109	2	percent	percent	NOUN
crl-16095	109	3	of	of	ADP
crl-16095	109	4	these	these	DET
crl-16095	109	5	correctly	correctly	ADV
crl-16095	109	6	answered	answer	VERB
crl-16095	109	7	questions	question	NOUN
crl-16095	109	8	were	be	AUX
crl-16095	109	9	“	"	PUNCT
crl-16095	109	10	correct	correct	ADJ
crl-16095	109	11	but	but	CCONJ
crl-16095	109	12	not	not	PART
crl-16095	109	13	complete	complete	ADJ
crl-16095	109	14	,	,	PUNCT
crl-16095	109	15	”	"	PUNCT
crl-16095	109	16	indicating	indicate	VERB
crl-16095	109	17	that	that	SCONJ
crl-16095	109	18	a	a	DET
crl-16095	109	19	correct	correct	ADJ
crl-16095	109	20	answer	answer	NOUN
crl-16095	109	21	was	be	AUX
crl-16095	109	22	provided	provide	VERB
crl-16095	109	23	but	but	CCONJ
crl-16095	109	24	other	other	ADJ
crl-16095	109	25	activities	activity	NOUN
crl-16095	109	26	such	such	ADJ
crl-16095	109	27	as	as	ADP
crl-16095	109	28	referral	referral	NOUN
crl-16095	109	29	to	to	ADP
crl-16095	109	30	a	a	DET
crl-16095	109	31	colleague	colleague	NOUN
crl-16095	109	32	or	or	CCONJ
crl-16095	109	33	request	request	NOUN
crl-16095	109	34	for	for	ADP
crl-16095	109	35	additional	additional	ADJ
crl-16095	109	36	questions	question	NOUN
crl-16095	109	37	were	be	AUX
crl-16095	109	38	not	not	PART
crl-16095	109	39	offered	offer	VERB
crl-16095	109	40	.	.	PUNCT
crl-16095	110	1	seven	seven	NUM
crl-16095	110	2	percent	percent	NOUN
crl-16095	110	3	of	of	ADP
crl-16095	110	4	the	the	DET
crl-16095	110	5	questions	question	NOUN
crl-16095	110	6	were	be	AUX
crl-16095	110	7	answered	answer	VERB
crl-16095	110	8	incorrectly	incorrectly	ADV
crl-16095	110	9	,	,	PUNCT
crl-16095	110	10	indicating	indicate	VERB
crl-16095	110	11	that	that	SCONJ
crl-16095	110	12	there	there	PRON
crl-16095	110	13	is	be	VERB
crl-16095	110	14	some	some	DET
crl-16095	110	15	need	need	NOUN
crl-16095	110	16	for	for	ADP
crl-16095	110	17	additional	additional	ADJ
crl-16095	110	18	reference	reference	NOUN
crl-16095	110	19	staff	staff	NOUN
crl-16095	110	20	training	training	NOUN
crl-16095	110	21	,	,	PUNCT
crl-16095	110	22	particularly	particularly	ADV
crl-16095	110	23	in	in	ADP
crl-16095	110	24	the	the	DET
crl-16095	110	25	areas	area	NOUN
crl-16095	110	26	of	of	ADP
crl-16095	110	27	online	online	ADJ
crl-16095	110	28	reference	reference	NOUN
crl-16095	110	29	interview	interview	NOUN
crl-16095	110	30	techniques	technique	NOUN
crl-16095	110	31	and	and	CCONJ
crl-16095	110	32	referrals	referral	NOUN
crl-16095	110	33	.	.	PUNCT
crl-16095	111	1	the	the	DET
crl-16095	111	2	drc	drc	PROPN
crl-16095	111	3	had	have	AUX
crl-16095	111	4	hoped	hope	VERB
crl-16095	111	5	the	the	DET
crl-16095	111	6	transcripts	transcript	NOUN
crl-16095	111	7	would	would	AUX
crl-16095	111	8	show	show	VERB
crl-16095	111	9	if	if	SCONJ
crl-16095	111	10	using	use	VERB
crl-16095	111	11	non	non	ADJ
crl-16095	111	12	-	-	ADJ
crl-16095	111	13	mls	mls	ADJ
crl-16095	111	14	graduate	graduate	NOUN
crl-16095	111	15	students	student	NOUN
crl-16095	111	16	and	and	CCONJ
crl-16095	111	17	staff	staff	NOUN
crl-16095	111	18	to	to	PART
crl-16095	111	19	monitor	monitor	VERB
crl-16095	111	20	ims	im	NOUN
crl-16095	111	21	might	might	AUX
crl-16095	111	22	impact	impact	VERB
crl-16095	111	23	the	the	DET
crl-16095	111	24	quality	quality	NOUN
crl-16095	111	25	of	of	ADP
crl-16095	111	26	service	service	NOUN
crl-16095	111	27	.	.	PUNCT
crl-16095	112	1	unfortunately	unfortunately	ADV
crl-16095	112	2	,	,	PUNCT
crl-16095	112	3	90	90	NUM
crl-16095	112	4	percent	percent	NOUN
crl-16095	112	5	of	of	ADP
crl-16095	112	6	sessions	session	NOUN
crl-16095	112	7	were	be	AUX
crl-16095	112	8	marked	mark	VERB
crl-16095	112	9	“	"	PUNCT
crl-16095	112	10	unknown	unknown	ADJ
crl-16095	112	11	”	"	PUNCT
crl-16095	112	12	for	for	ADP
crl-16095	112	13	staff	staff	NOUN
crl-16095	112	14	member	member	NOUN
crl-16095	112	15	demographic	demographic	NOUN
crl-16095	112	16	,	,	PUNCT
crl-16095	112	17	and	and	CCONJ
crl-16095	112	18	any	any	DET
crl-16095	112	19	relationships	relationship	NOUN
crl-16095	112	20	between	between	ADP
crl-16095	112	21	formal	formal	ADJ
crl-16095	112	22	staff	staff	NOUN
crl-16095	112	23	training	training	NOUN
crl-16095	112	24	and	and	CCONJ
crl-16095	112	25	effectiveness	effectiveness	NOUN
crl-16095	112	26	in	in	ADP
crl-16095	112	27	answering	answer	VERB
crl-16095	112	28	questions	question	NOUN
crl-16095	112	29	could	could	AUX
crl-16095	112	30	not	not	PART
crl-16095	112	31	be	be	AUX
crl-16095	112	32	measured	measure	VERB
crl-16095	112	33	.	.	PUNCT
crl-16095	113	1	coding	code	VERB
crl-16095	113	2	volunteers	volunteer	NOUN
crl-16095	113	3	assigned	assign	VERB
crl-16095	113	4	a	a	DET
crl-16095	113	5	demographic	demographic	ADJ
crl-16095	113	6	category	category	NOUN
crl-16095	113	7	for	for	ADP
crl-16095	113	8	patrons	patron	NOUN
crl-16095	113	9	when	when	SCONJ
crl-16095	113	10	it	it	PRON
crl-16095	113	11	was	be	AUX
crl-16095	113	12	self	self	NOUN
crl-16095	113	13	-	-	PUNCT
crl-16095	113	14	identified	identify	VERB
crl-16095	113	15	in	in	ADP
crl-16095	113	16	an	an	DET
crl-16095	113	17	i	i	PROPN
crl-16095	113	18	m	m	PROPN
crl-16095	113	19	session	session	NOUN
crl-16095	113	20	.	.	PUNCT
crl-16095	114	1	while	while	SCONJ
crl-16095	114	2	a	a	DET
crl-16095	114	3	closer	close	ADJ
crl-16095	114	4	look	look	NOUN
crl-16095	114	5	at	at	ADP
crl-16095	114	6	scheduling	scheduling	NOUN
crl-16095	114	7	and	and	CCONJ
crl-16095	114	8	transcript	transcript	NOUN
crl-16095	114	9	data	datum	NOUN
crl-16095	114	10	would	would	AUX
crl-16095	114	11	give	give	VERB
crl-16095	114	12	more	more	ADJ
crl-16095	114	13	information	information	NOUN
crl-16095	114	14	on	on	ADP
crl-16095	114	15	demographics	demographic	NOUN
crl-16095	114	16	,	,	PUNCT
crl-16095	114	17	privacy	privacy	NOUN
crl-16095	114	18	and	and	CCONJ
crl-16095	114	19	ethical	ethical	ADJ
crl-16095	114	20	considerations	consideration	NOUN
crl-16095	114	21	would	would	AUX
crl-16095	114	22	preclude	preclude	VERB
crl-16095	114	23	such	such	ADJ
crl-16095	114	24	efforts	effort	NOUN
crl-16095	114	25	.	.	PUNCT
crl-16095	115	1	the	the	DET
crl-16095	115	2	number	number	NOUN
crl-16095	115	3	of	of	ADP
crl-16095	115	4	unanswered	unanswered	ADJ
crl-16095	115	5	i	i	PROPN
crl-16095	115	6	m	m	PROPN
crl-16095	115	7	sessions	session	NOUN
crl-16095	115	8	and	and	CCONJ
crl-16095	115	9	time	time	NOUN
crl-16095	115	10	lapses	lapse	NOUN
crl-16095	115	11	during	during	ADP
crl-16095	115	12	sessions	session	NOUN
crl-16095	115	13	can	can	AUX
crl-16095	115	14	be	be	AUX
crl-16095	115	15	indicators	indicator	NOUN
crl-16095	115	16	of	of	ADP
crl-16095	115	17	service	service	NOUN
crl-16095	115	18	quality	quality	NOUN
crl-16095	115	19	.	.	PUNCT
crl-16095	116	1	when	when	SCONJ
crl-16095	116	2	reference	reference	NOUN
crl-16095	116	3	staff	staff	NOUN
crl-16095	116	4	took	take	VERB
crl-16095	116	5	longer	long	ADJ
crl-16095	116	6	than	than	ADP
crl-16095	116	7	one	one	NUM
crl-16095	116	8	minute	minute	NOUN
crl-16095	116	9	to	to	PART
crl-16095	116	10	first	first	ADV
crl-16095	116	11	respond	respond	VERB
crl-16095	116	12	to	to	ADP
crl-16095	116	13	an	an	DET
crl-16095	116	14	i	i	NOUN
crl-16095	116	15	m	m	PROPN
crl-16095	116	16	,	,	PUNCT
crl-16095	116	17	it	it	PRON
crl-16095	116	18	was	be	AUX
crl-16095	116	19	counted	count	VERB
crl-16095	116	20	as	as	ADP
crl-16095	116	21	a	a	DET
crl-16095	116	22	“	"	PUNCT
crl-16095	116	23	time	time	NOUN
crl-16095	116	24	lapse	lapse	NOUN
crl-16095	116	25	.	.	PUNCT
crl-16095	116	26	”	"	PUNCT
crl-16095	117	1	a	a	DET
crl-16095	117	2	time	time	NOUN
crl-16095	117	3	lapse	lapse	NOUN
crl-16095	117	4	could	could	AUX
crl-16095	117	5	occur	occur	VERB
crl-16095	117	6	for	for	ADP
crl-16095	117	7	multiple	multiple	ADJ
crl-16095	117	8	reasons	reason	NOUN
crl-16095	117	9	.	.	PUNCT
crl-16095	118	1	due	due	ADP
crl-16095	118	2	to	to	ADP
crl-16095	118	3	the	the	DET
crl-16095	118	4	variety	variety	NOUN
crl-16095	118	5	of	of	ADP
crl-16095	118	6	in	in	ADP
crl-16095	118	7	-	-	PUNCT
crl-16095	118	8	person	person	NOUN
crl-16095	118	9	and	and	CCONJ
crl-16095	118	10	online	online	ADJ
crl-16095	118	11	reference	reference	NOUN
crl-16095	118	12	services	service	NOUN
crl-16095	118	13	available	available	ADJ
crl-16095	118	14	,	,	PUNCT
crl-16095	118	15	both	both	DET
crl-16095	118	16	reference	reference	NOUN
crl-16095	118	17	staff	staff	NOUN
crl-16095	118	18	and	and	CCONJ
crl-16095	118	19	patrons	patron	NOUN
crl-16095	118	20	could	could	AUX
crl-16095	118	21	have	have	VERB
crl-16095	118	22	multiple	multiple	ADJ
crl-16095	118	23	conversations	conversation	NOUN
crl-16095	118	24	occurring	occur	VERB
crl-16095	118	25	when	when	SCONJ
crl-16095	118	26	an	an	DET
crl-16095	118	27	i	i	NOUN
crl-16095	118	28	m	m	VERB
crl-16095	118	29	session	session	NOUN
crl-16095	118	30	was	be	AUX
crl-16095	118	31	initiated	initiate	VERB
crl-16095	118	32	.	.	PUNCT
crl-16095	119	1	it	it	PRON
crl-16095	119	2	could	could	AUX
crl-16095	119	3	also	also	ADV
crl-16095	119	4	take	take	VERB
crl-16095	119	5	a	a	DET
crl-16095	119	6	few	few	ADJ
crl-16095	119	7	moments	moment	NOUN
crl-16095	119	8	for	for	ADP
crl-16095	119	9	reference	reference	NOUN
crl-16095	119	10	staff	staff	NOUN
crl-16095	119	11	to	to	PART
crl-16095	119	12	notice	notice	VERB
crl-16095	119	13	an	an	DET
crl-16095	119	14	i	i	PRON
crl-16095	119	15	m	m	PRON
crl-16095	119	16	and	and	CCONJ
crl-16095	119	17	respond	respond	VERB
crl-16095	119	18	to	to	ADP
crl-16095	119	19	the	the	DET
crl-16095	119	20	patron	patron	NOUN
crl-16095	119	21	.	.	PUNCT
crl-16095	120	1	fifty	fifty	NUM
crl-16095	120	2	-	-	PUNCT
crl-16095	120	3	seven	seven	NUM
crl-16095	120	4	sessions	session	NOUN
crl-16095	120	5	(	(	PUNCT
crl-16095	120	6	20	20	NUM
crl-16095	120	7	%	%	NOUN
crl-16095	120	8	of	of	ADP
crl-16095	120	9	all	all	PRON
crl-16095	120	10	i	i	PRON
crl-16095	120	11	m	m	VERB
crl-16095	120	12	sessions	session	NOUN
crl-16095	120	13	)	)	PUNCT
crl-16095	120	14	had	have	VERB
crl-16095	120	15	a	a	DET
crl-16095	120	16	time	time	NOUN
crl-16095	120	17	lapse	lapse	NOUN
crl-16095	120	18	,	,	PUNCT
crl-16095	120	19	with	with	ADP
crl-16095	120	20	the	the	DET
crl-16095	120	21	numbers	number	NOUN
crl-16095	120	22	varying	vary	VERB
crl-16095	120	23	slightly	slightly	ADV
crl-16095	120	24	between	between	ADP
crl-16095	120	25	bartle	bartle	PROPN
crl-16095	120	26	library	library	NOUN
crl-16095	120	27	(	(	PUNCT
crl-16095	120	28	19	19	NUM
crl-16095	120	29	%	%	NOUN
crl-16095	120	30	)	)	PUNCT
crl-16095	120	31	and	and	CCONJ
crl-16095	120	32	the	the	DET
crl-16095	120	33	science	science	NOUN
crl-16095	120	34	library	library	NOUN
crl-16095	120	35	(	(	PUNCT
crl-16095	120	36	23	23	NUM
crl-16095	120	37	%	%	NOUN
crl-16095	120	38	)	)	PUNCT
crl-16095	120	39	.	.	PUNCT
crl-16095	121	1	time	time	NOUN
crl-16095	121	2	lapses	lapse	NOUN
crl-16095	121	3	ranged	range	VERB
crl-16095	121	4	from	from	ADP
crl-16095	121	5	one	one	NUM
crl-16095	121	6	minute	minute	NOUN
crl-16095	121	7	to	to	ADP
crl-16095	121	8	144	144	NUM
crl-16095	121	9	minutes	minute	NOUN
crl-16095	121	10	.	.	PUNCT
crl-16095	122	1	a	a	DET
crl-16095	122	2	scatter	scatter	NOUN
crl-16095	122	3	plot	plot	NOUN
crl-16095	122	4	diagram	diagram	NOUN
crl-16095	122	5	indicated	indicate	VERB
crl-16095	122	6	that	that	SCONJ
crl-16095	122	7	the	the	DET
crl-16095	122	8	144	144	NUM
crl-16095	122	9	-	-	PUNCT
crl-16095	122	10	minute	minute	NOUN
crl-16095	122	11	delay	delay	NOUN
crl-16095	122	12	was	be	AUX
crl-16095	122	13	an	an	DET
crl-16095	122	14	anomaly	anomaly	NOUN
crl-16095	122	15	.	.	PUNCT
crl-16095	123	1	when	when	SCONJ
crl-16095	123	2	this	this	DET
crl-16095	123	3	data	data	NOUN
crl-16095	123	4	point	point	NOUN
crl-16095	123	5	wa	wa	NOUN
crl-16095	123	6	s	s	PART
crl-16095	123	7	r	r	NOUN
crl-16095	123	8	e	e	NOUN
crl-16095	123	9	m	m	NOUN
crl-16095	123	10	o	o	NOUN
crl-16095	123	11	v	v	ADP
crl-16095	123	12	e	e	X
crl-16095	123	13	d	d	PROPN
crl-16095	123	14	,	,	PUNCT
crl-16095	123	15	t	t	PROPN
crl-16095	123	16	h	h	NOUN
crl-16095	124	1	e	e	NOUN
crl-16095	124	2	mean	mean	VERB
crl-16095	124	3	time	time	NOUN
crl-16095	124	4	lapse	lapse	NOUN
crl-16095	124	5	was	be	AUX
crl-16095	124	6	recalculated	recalculate	VERB
crl-16095	124	7	at	at	ADP
crl-16095	124	8	1.53	1.53	NUM
crl-16095	124	9	minutes	minute	NOUN
crl-16095	124	10	with	with	ADP
crl-16095	124	11	a	a	DET
crl-16095	124	12	maximum	maximum	ADJ
crl-16095	124	13	length	length	NOUN
crl-16095	124	14	of	of	ADP
crl-16095	124	15	74	74	NUM
crl-16095	124	16	minutes	minute	NOUN
crl-16095	124	17	.	.	PUNCT
crl-16095	125	1	nonresponses	nonresponse	NOUN
crl-16095	125	2	to	to	PART
crl-16095	125	3	figure	figure	VERB
crl-16095	125	4	2	2	NUM
crl-16095	125	5	correctness	correctness	NOUN
crl-16095	125	6	and	and	CCONJ
crl-16095	125	7	completeness	completeness	NOUN
crl-16095	125	8	of	of	ADP
crl-16095	125	9	answers	answer	NOUN
crl-16095	125	10	correct	correct	ADJ
crl-16095	125	11	and	and	CCONJ
crl-16095	125	12	complete	complete	ADJ
crl-16095	125	13	10	10	NUM
crl-16095	125	14	%	%	NOUN
crl-16095	125	15	9	9	NUM
crl-16095	125	16	%	%	NOUN
crl-16095	125	17	5	5	NUM
crl-16095	125	18	%	%	NOUN
crl-16095	125	19	2	2	NUM
crl-16095	125	20	%	%	NOUN
crl-16095	125	21	correct	correct	ADJ
crl-16095	125	22	but	but	CCONJ
crl-16095	125	23	not	not	PART
crl-16095	125	24	complete	complete	ADJ
crl-16095	125	25	not	not	PART
crl-16095	125	26	correct	correct	ADJ
crl-16095	125	27	and	and	CCONJ
crl-16095	125	28	not	not	PART
crl-16095	125	29	complete	complete	ADJ
crl-16095	125	30	not	not	PART
crl-16095	125	31	correct	correct	ADJ
crl-16095	125	32	but	but	CCONJ
crl-16095	125	33	complete	complete	VERB
crl-16095	125	34	no	no	DET
crl-16095	125	35	transac	transac	NOUN
crl-16095	125	36	�	�	NOUN
crl-16095	125	37	on	on	ADP
crl-16095	125	38	coding	code	VERB
crl-16095	125	39	 	 	SPACE
crl-16095	125	40	into	into	ADP
crl-16095	125	41	 	 	SPACE
crl-16095	125	42	the	the	DET
crl-16095	125	43	 	 	SPACE
crl-16095	125	44	great	great	ADJ
crl-16095	125	45	 	 	SPACE
crl-16095	125	46	unknown	unknown	ADJ
crl-16095	125	47	  	  	SPACE
crl-16095	125	48	367	367	NUM
crl-16095	126	1	i	i	PRON
crl-16095	126	2	m	m	VERB
crl-16095	126	3	sessions	session	NOUN
crl-16095	126	4	were	be	AUX
crl-16095	126	5	measured	measure	VERB
crl-16095	126	6	,	,	PUNCT
crl-16095	126	7	with	with	ADP
crl-16095	126	8	bartle	bartle	PROPN
crl-16095	126	9	library	library	PROPN
crl-16095	126	10	having	have	VERB
crl-16095	126	11	an	an	DET
crl-16095	126	12	8	8	NUM
crl-16095	126	13	percent	percent	NOUN
crl-16095	126	14	nonresponse	nonresponse	NOUN
crl-16095	126	15	rate	rate	NOUN
crl-16095	126	16	and	and	CCONJ
crl-16095	126	17	the	the	DET
crl-16095	126	18	science	science	NOUN
crl-16095	126	19	library	library	NOUN
crl-16095	126	20	had	have	VERB
crl-16095	126	21	an	an	DET
crl-16095	126	22	11.7	11.7	NUM
crl-16095	126	23	percent	percent	NOUN
crl-16095	126	24	nonresponse	nonresponse	NOUN
crl-16095	126	25	rate	rate	NOUN
crl-16095	126	26	.	.	PUNCT
crl-16095	127	1	the	the	DET
crl-16095	127	2	rusa	rusa	NOUN
crl-16095	127	3	guidelines	guideline	NOUN
crl-16095	127	4	for	for	ADP
crl-16095	127	5	behavioral	behavioral	ADJ
crl-16095	127	6	performance	performance	NOUN
crl-16095	127	7	,	,	PUNCT
crl-16095	127	8	as	as	SCONJ
crl-16095	127	9	developed	develop	VERB
crl-16095	127	10	by	by	ADP
crl-16095	127	11	the	the	DET
crl-16095	127	12	rusa	rusa	PROPN
crl-16095	127	13	rss	rss	NOUN
crl-16095	127	14	management	management	NOUN
crl-16095	127	15	of	of	ADP
crl-16095	127	16	reference	reference	NOUN
crl-16095	127	17	committee,12	committee,12	NOUN
crl-16095	127	18	served	serve	VERB
crl-16095	127	19	as	as	ADP
crl-16095	127	20	standards	standard	NOUN
crl-16095	127	21	for	for	ADP
crl-16095	127	22	effective	effective	ADJ
crl-16095	127	23	reference	reference	NOUN
crl-16095	127	24	transactions	transaction	NOUN
crl-16095	127	25	in	in	ADP
crl-16095	127	26	both	both	CCONJ
crl-16095	127	27	the	the	DET
crl-16095	127	28	physical	physical	ADJ
crl-16095	127	29	and	and	CCONJ
crl-16095	127	30	remote	remote	ADJ
crl-16095	127	31	world	world	NOUN
crl-16095	127	32	.	.	PUNCT
crl-16095	128	1	for	for	ADP
crl-16095	128	2	each	each	DET
crl-16095	128	3	guideline	guideline	NOUN
crl-16095	128	4	,	,	PUNCT
crl-16095	128	5	the	the	DET
crl-16095	128	6	drc	drc	PROPN
crl-16095	128	7	chose	choose	VERB
crl-16095	128	8	behaviors	behavior	NOUN
crl-16095	128	9	that	that	PRON
crl-16095	128	10	could	could	AUX
crl-16095	128	11	be	be	AUX
crl-16095	128	12	discovered	discover	VERB
crl-16095	128	13	in	in	ADP
crl-16095	128	14	transcripts	transcript	NOUN
crl-16095	128	15	.	.	PUNCT
crl-16095	129	1	identification	identification	NOUN
crl-16095	129	2	,	,	PUNCT
crl-16095	129	3	or	or	CCONJ
crl-16095	129	4	lack	lack	NOUN
crl-16095	129	5	thereof	thereof	ADV
crl-16095	129	6	,	,	PUNCT
crl-16095	129	7	was	be	AUX
crl-16095	129	8	coded	code	VERB
crl-16095	129	9	.	.	PUNCT
crl-16095	130	1	as	as	SCONJ
crl-16095	130	2	seen	see	VERB
crl-16095	130	3	in	in	ADP
crl-16095	130	4	figure	figure	NOUN
crl-16095	130	5	3	3	NUM
crl-16095	130	6	,	,	PUNCT
crl-16095	130	7	at	at	ADV
crl-16095	130	8	least	least	ADJ
crl-16095	130	9	one	one	NUM
crl-16095	130	10	indicator	indicator	NOUN
crl-16095	130	11	of	of	ADP
crl-16095	130	12	approachability	approachability	NOUN
crl-16095	130	13	,	,	PUNCT
crl-16095	130	14	showing	show	VERB
crl-16095	130	15	interest	interest	NOUN
crl-16095	130	16	,	,	PUNCT
crl-16095	130	17	and	and	CCONJ
crl-16095	130	18	listening	listening	NOUN
crl-16095	130	19	were	be	AUX
crl-16095	130	20	observed	observe	VERB
crl-16095	130	21	in	in	ADP
crl-16095	130	22	more	more	ADJ
crl-16095	130	23	than	than	ADP
crl-16095	130	24	80	80	NUM
crl-16095	130	25	percent	percent	NOUN
crl-16095	130	26	of	of	ADP
crl-16095	130	27	sessions	session	NOUN
crl-16095	130	28	,	,	PUNCT
crl-16095	130	29	indicating	indicate	VERB
crl-16095	130	30	that	that	SCONJ
crl-16095	130	31	these	these	DET
crl-16095	130	32	activities	activity	NOUN
crl-16095	130	33	can	can	AUX
crl-16095	130	34	be	be	AUX
crl-16095	130	35	demonstrated	demonstrate	VERB
crl-16095	130	36	in	in	ADP
crl-16095	130	37	a	a	DET
crl-16095	130	38	virtual	virtual	ADJ
crl-16095	130	39	environment	environment	NOUN
crl-16095	130	40	.	.	PUNCT
crl-16095	131	1	considering	consider	VERB
crl-16095	131	2	the	the	DET
crl-16095	131	3	results	result	NOUN
crl-16095	131	4	of	of	ADP
crl-16095	131	5	all	all	DET
crl-16095	131	6	the	the	DET
crl-16095	131	7	data	datum	NOUN
crl-16095	131	8	collected	collect	VERB
crl-16095	131	9	,	,	PUNCT
crl-16095	131	10	i	i	PRON
crl-16095	131	11	m	m	VERB
crl-16095	131	12	has	have	AUX
crl-16095	131	13	been	be	AUX
crl-16095	131	14	a	a	DET
crl-16095	131	15	successful	successful	ADJ
crl-16095	131	16	service	service	NOUN
crl-16095	131	17	.	.	PUNCT
crl-16095	132	1	we	we	PRON
crl-16095	132	2	were	be	AUX
crl-16095	132	3	pleased	pleased	ADJ
crl-16095	132	4	with	with	ADP
crl-16095	132	5	the	the	DET
crl-16095	132	6	high	high	ADJ
crl-16095	132	7	percentage	percentage	NOUN
crl-16095	132	8	of	of	ADP
crl-16095	132	9	correctly	correctly	ADV
crl-16095	132	10	answered	answer	VERB
crl-16095	132	11	questions	question	NOUN
crl-16095	132	12	,	,	PUNCT
crl-16095	132	13	considering	consider	VERB
crl-16095	132	14	the	the	DET
crl-16095	132	15	number	number	NOUN
crl-16095	132	16	of	of	ADP
crl-16095	132	17	variables	variable	NOUN
crl-16095	132	18	:	:	PUNCT
crl-16095	132	19	the	the	DET
crl-16095	132	20	high	high	ADJ
crl-16095	132	21	level	level	NOUN
crl-16095	132	22	of	of	ADP
crl-16095	132	23	walk	walk	NOUN
crl-16095	132	24	-	-	PUNCT
crl-16095	132	25	in	in	ADP
crl-16095	132	26	desk	desk	NOUN
crl-16095	132	27	traffic	traffic	NOUN
crl-16095	132	28	;	;	PUNCT
crl-16095	132	29	the	the	DET
crl-16095	132	30	use	use	NOUN
crl-16095	132	31	of	of	ADP
crl-16095	132	32	graduate	graduate	ADJ
crl-16095	132	33	students	student	NOUN
crl-16095	132	34	to	to	PART
crl-16095	132	35	monitor	monitor	VERB
crl-16095	132	36	the	the	DET
crl-16095	132	37	service	service	NOUN
crl-16095	132	38	;	;	PUNCT
crl-16095	132	39	and	and	CCONJ
crl-16095	132	40	the	the	DET
crl-16095	132	41	oft	oft	ADV
crl-16095	132	42	-	-	PUNCT
crl-16095	132	43	quoted	quote	VERB
crl-16095	132	44	“	"	PUNCT
crl-16095	132	45	55	55	NUM
crl-16095	132	46	percent	percent	NOUN
crl-16095	132	47	”	"	PUNCT
crl-16095	132	48	barometer	barometer	NOUN
crl-16095	132	49	of	of	ADP
crl-16095	132	50	traditional	traditional	ADJ
crl-16095	132	51	reference	reference	NOUN
crl-16095	132	52	service.13	service.13	NOUN
crl-16095	132	53	there	there	PRON
crl-16095	132	54	are	be	VERB
crl-16095	132	55	repeat	repeat	NOUN
crl-16095	132	56	users	user	NOUN
crl-16095	132	57	,	,	PUNCT
crl-16095	132	58	and	and	CCONJ
crl-16095	132	59	activity	activity	NOUN
crl-16095	132	60	is	be	AUX
crl-16095	132	61	increasing	increase	VERB
crl-16095	132	62	since	since	SCONJ
crl-16095	132	63	the	the	DET
crl-16095	132	64	service	service	NOUN
crl-16095	132	65	began	begin	VERB
crl-16095	132	66	in	in	ADP
crl-16095	132	67	2006	2006	NUM
crl-16095	132	68	.	.	PUNCT
crl-16095	133	1	comments	comment	NOUN
crl-16095	133	2	from	from	ADP
crl-16095	133	3	the	the	DET
crl-16095	133	4	transcripts	transcript	NOUN
crl-16095	133	5	indicate	indicate	VERB
crl-16095	133	6	that	that	SCONJ
crl-16095	133	7	patrons	patron	NOUN
crl-16095	133	8	find	find	VERB
crl-16095	133	9	the	the	DET
crl-16095	133	10	service	service	NOUN
crl-16095	133	11	useful	useful	ADJ
crl-16095	133	12	and	and	CCONJ
crl-16095	133	13	convenient	convenient	ADJ
crl-16095	133	14	.	.	PUNCT
crl-16095	134	1	challenges	challenge	NOUN
crl-16095	134	2	in	in	ADP
crl-16095	134	3	the	the	DET
crl-16095	134	4	service	service	NOUN
crl-16095	134	5	that	that	PRON
crl-16095	134	6	remain	remain	VERB
crl-16095	134	7	include	include	VERB
crl-16095	134	8	dropped	drop	VERB
crl-16095	134	9	and	and	CCONJ
crl-16095	134	10	inactive	inactive	ADJ
crl-16095	134	11	sessions	session	NOUN
crl-16095	134	12	,	,	PUNCT
crl-16095	134	13	incorrectly	incorrectly	ADV
crl-16095	134	14	answered	answer	VERB
crl-16095	134	15	questions	question	NOUN
crl-16095	134	16	,	,	PUNCT
crl-16095	134	17	and	and	CCONJ
crl-16095	134	18	lack	lack	NOUN
crl-16095	134	19	of	of	ADP
crl-16095	134	20	proper	proper	ADJ
crl-16095	134	21	referrals	referral	NOUN
crl-16095	134	22	to	to	ADP
crl-16095	134	23	colleagues	colleague	NOUN
crl-16095	134	24	lessons	lesson	NOUN
crl-16095	134	25	learned	learn	VERB
crl-16095	134	26	discuss	discuss	VERB
crl-16095	134	27	alternative	alternative	ADJ
crl-16095	134	28	methods	method	NOUN
crl-16095	134	29	for	for	ADP
crl-16095	134	30	staffing	staff	VERB
crl-16095	134	31	i	i	PRON
crl-16095	134	32	m	m	VERB
crl-16095	134	33	services	service	NOUN
crl-16095	134	34	during	during	ADP
crl-16095	134	35	peak	peak	NOUN
crl-16095	134	36	hours	hour	NOUN
crl-16095	134	37	.	.	PUNCT
crl-16095	135	1	i	i	PRON
crl-16095	135	2	m	m	VERB
crl-16095	135	3	traffic	traffic	NOUN
crl-16095	135	4	appears	appear	VERB
crl-16095	135	5	to	to	PART
crl-16095	135	6	mirror	mirror	VERB
crl-16095	135	7	walk	walk	NOUN
crl-16095	135	8	-	-	PUNCT
crl-16095	135	9	in	in	ADP
crl-16095	135	10	desk	desk	NOUN
crl-16095	135	11	traffic	traffic	NOUN
crl-16095	135	12	,	,	PUNCT
crl-16095	135	13	and	and	CCONJ
crl-16095	135	14	the	the	DET
crl-16095	135	15	busiest	busy	ADJ
crl-16095	135	16	times	time	NOUN
crl-16095	135	17	for	for	ADP
crl-16095	135	18	both	both	DET
crl-16095	135	19	services	service	NOUN
crl-16095	135	20	are	be	AUX
crl-16095	135	21	the	the	DET
crl-16095	135	22	same	same	ADJ
crl-16095	135	23	.	.	PUNCT
crl-16095	136	1	to	to	PART
crl-16095	136	2	ensure	ensure	VERB
crl-16095	136	3	neither	neither	DET
crl-16095	136	4	service	service	NOUN
crl-16095	136	5	is	be	AUX
crl-16095	136	6	compromised	compromise	VERB
crl-16095	136	7	,	,	PUNCT
crl-16095	136	8	scheduling	scheduling	NOUN
crl-16095	136	9	staff	staff	NOUN
crl-16095	136	10	to	to	PART
crl-16095	136	11	monitor	monitor	VERB
crl-16095	136	12	i	i	PRON
crl-16095	136	13	m	m	VERB
crl-16095	136	14	in	in	ADP
crl-16095	136	15	their	their	PRON
crl-16095	136	16	offices	office	NOUN
crl-16095	136	17	may	may	AUX
crl-16095	136	18	reduce	reduce	VERB
crl-16095	136	19	the	the	DET
crl-16095	136	20	number	number	NOUN
crl-16095	136	21	of	of	ADP
crl-16095	136	22	lapsed	lapse	VERB
crl-16095	136	23	responses	response	NOUN
crl-16095	136	24	and	and	CCONJ
crl-16095	136	25	missed	miss	VERB
crl-16095	136	26	ims	im	NOUN
crl-16095	136	27	.	.	PROPN
crl-16095	136	28	staff	staff	NOUN
crl-16095	136	29	on	on	ADP
crl-16095	136	30	reference	reference	NOUN
crl-16095	136	31	duty	duty	NOUN
crl-16095	136	32	could	could	AUX
crl-16095	136	33	also	also	ADV
crl-16095	136	34	monitor	monitor	VERB
crl-16095	136	35	i	i	PRON
crl-16095	136	36	m	m	VERB
crl-16095	136	37	on	on	ADP
crl-16095	136	38	a	a	DET
crl-16095	136	39	dedicated	dedicated	ADJ
crl-16095	136	40	computer	computer	NOUN
crl-16095	136	41	close	close	ADJ
crl-16095	136	42	to	to	ADP
crl-16095	136	43	the	the	DET
crl-16095	136	44	reference	reference	NOUN
crl-16095	136	45	desk	desk	NOUN
crl-16095	136	46	,	,	PUNCT
crl-16095	136	47	which	which	PRON
crl-16095	136	48	would	would	AUX
crl-16095	136	49	allow	allow	VERB
crl-16095	136	50	them	they	PRON
crl-16095	136	51	to	to	PART
crl-16095	136	52	assist	assist	VERB
crl-16095	136	53	with	with	ADP
crl-16095	136	54	desk	desk	NOUN
crl-16095	136	55	activity	activity	NOUN
crl-16095	136	56	and	and	CCONJ
crl-16095	136	57	also	also	ADV
crl-16095	136	58	devote	devote	VERB
crl-16095	136	59	more	more	ADJ
crl-16095	136	60	attention	attention	NOUN
crl-16095	136	61	to	to	ADP
crl-16095	136	62	i	i	PRON
crl-16095	136	63	m	m	PROPN
crl-16095	136	64	services	service	NOUN
crl-16095	136	65	when	when	SCONJ
crl-16095	136	66	the	the	DET
crl-16095	136	67	need	need	NOUN
crl-16095	136	68	arises	arise	VERB
crl-16095	136	69	.	.	PUNCT
crl-16095	137	1	offer	offer	VERB
crl-16095	137	2	continuous	continuous	ADJ
crl-16095	137	3	training	training	NOUN
crl-16095	137	4	on	on	ADP
crl-16095	137	5	i	i	PROPN
crl-16095	137	6	m	m	PROPN
crl-16095	137	7	reference	reference	NOUN
crl-16095	137	8	.	.	PUNCT
crl-16095	138	1	our	our	PRON
crl-16095	138	2	goal	goal	NOUN
crl-16095	138	3	is	be	AUX
crl-16095	138	4	to	to	PART
crl-16095	138	5	help	help	VERB
crl-16095	138	6	staff	staff	NOUN
crl-16095	138	7	adapt	adapt	VERB
crl-16095	138	8	and	and	CCONJ
crl-16095	138	9	evolve	evolve	VERB
crl-16095	138	10	traditional	traditional	ADJ
crl-16095	138	11	reference	reference	NOUN
crl-16095	138	12	interview	interview	NOUN
crl-16095	138	13	techniques	technique	NOUN
crl-16095	138	14	to	to	ADP
crl-16095	138	15	the	the	DET
crl-16095	138	16	virtual	virtual	ADJ
crl-16095	138	17	environment	environment	NOUN
crl-16095	138	18	.	.	PUNCT
crl-16095	139	1	since	since	SCONJ
crl-16095	139	2	a	a	DET
crl-16095	139	3	significant	significant	ADJ
crl-16095	139	4	portion	portion	NOUN
crl-16095	139	5	of	of	ADP
crl-16095	139	6	questions	question	NOUN
crl-16095	139	7	received	receive	VERB
crl-16095	139	8	through	through	ADP
crl-16095	139	9	i	i	PRON
crl-16095	139	10	m	m	VERB
crl-16095	139	11	were	be	AUX
crl-16095	139	12	research	research	NOUN
crl-16095	139	13	/	/	SYM
crl-16095	139	14	subject	subject	NOUN
crl-16095	139	15	and	and	CCONJ
crl-16095	139	16	instructional	instructional	ADJ
crl-16095	139	17	questions	question	NOUN
crl-16095	139	18	that	that	PRON
crl-16095	139	19	required	require	VERB
crl-16095	139	20	the	the	DET
crl-16095	139	21	information	information	NOUN
crl-16095	139	22	gleaned	glean	VERB
crl-16095	139	23	from	from	ADP
crl-16095	139	24	the	the	DET
crl-16095	139	25	reference	reference	NOUN
crl-16095	139	26	interview	interview	NOUN
crl-16095	139	27	,	,	PUNCT
crl-16095	139	28	this	this	DET
crl-16095	139	29	skill	skill	NOUN
crl-16095	139	30	is	be	AUX
crl-16095	139	31	essential	essential	ADJ
crl-16095	139	32	to	to	AUX
crl-16095	139	33	successful	successful	ADJ
crl-16095	139	34	i	i	PRON
crl-16095	139	35	m	m	VERB
crl-16095	139	36	practice	practice	NOUN
crl-16095	139	37	use	use	NOUN
crl-16095	139	38	feedback	feedback	NOUN
crl-16095	139	39	from	from	ADP
crl-16095	139	40	transcripts	transcript	NOUN
crl-16095	139	41	to	to	PART
crl-16095	139	42	improve	improve	VERB
crl-16095	139	43	the	the	DET
crl-16095	139	44	libraries	library	NOUN
crl-16095	139	45	’	'	PUNCT
crl-16095	139	46	web	web	NOUN
crl-16095	139	47	site	site	NOUN
crl-16095	139	48	usability	usability	NOUN
crl-16095	139	49	and	and	CCONJ
crl-16095	139	50	design	design	NOUN
crl-16095	139	51	.	.	PUNCT
crl-16095	140	1	the	the	DET
crl-16095	140	2	most	most	ADV
crl-16095	140	3	common	common	ADJ
crl-16095	140	4	patron	patron	NOUN
crl-16095	140	5	questions	question	NOUN
crl-16095	140	6	concerned	concern	VERB
crl-16095	140	7	web	web	NOUN
crl-16095	140	8	navigation	navigation	NOUN
crl-16095	140	9	followed	follow	VERB
crl-16095	140	10	by	by	ADP
crl-16095	140	11	figure	figure	NOUN
crl-16095	140	12	3	3	NUM
crl-16095	140	13	behaviors	behavior	NOUN
crl-16095	140	14	demonstrated	demonstrate	VERB
crl-16095	140	15	and	and	CCONJ
crl-16095	140	16	not	not	PART
crl-16095	140	17	demonstrated	demonstrate	VERB
crl-16095	140	18	during	during	ADP
crl-16095	140	19	i	i	PROPN
crl-16095	140	20	m	m	PROPN
crl-16095	140	21	sessions	session	NOUN
crl-16095	140	22	368	368	NUM
crl-16095	140	23	  	  	SPACE
crl-16095	140	24	college	college	NOUN
crl-16095	140	25	 	 	SPACE
crl-16095	140	26	&	&	CCONJ
crl-16095	140	27	 	 	SPACE
crl-16095	140	28	research	research	NOUN
crl-16095	140	29	 	 	SPACE
crl-16095	140	30	libraries	library	NOUN
crl-16095	140	31	  	  	SPACE
crl-16095	140	32	july	july	PROPN
crl-16095	140	33	 	 	SPACE
crl-16095	140	34	2010	2010	NUM
crl-16095	140	35	instructional	instructional	ADJ
crl-16095	140	36	questions	question	NOUN
crl-16095	140	37	.	.	PUNCT
crl-16095	141	1	users	user	NOUN
crl-16095	141	2	frequently	frequently	ADV
crl-16095	141	3	have	have	VERB
crl-16095	141	4	difficulty	difficulty	NOUN
crl-16095	141	5	locating	locate	VERB
crl-16095	141	6	the	the	DET
crl-16095	141	7	desired	desire	VERB
crl-16095	141	8	resource	resource	NOUN
crl-16095	141	9	or	or	CCONJ
crl-16095	141	10	link	link	VERB
crl-16095	141	11	on	on	ADP
crl-16095	141	12	the	the	DET
crl-16095	141	13	libraries	library	NOUN
crl-16095	141	14	’	'	PUNCT
crl-16095	141	15	web	web	NOUN
crl-16095	141	16	site	site	NOUN
crl-16095	141	17	.	.	PUNCT
crl-16095	142	1	after	after	ADP
crl-16095	142	2	finding	find	VERB
crl-16095	142	3	the	the	DET
crl-16095	142	4	needed	need	VERB
crl-16095	142	5	source	source	NOUN
crl-16095	142	6	,	,	PUNCT
crl-16095	142	7	they	they	PRON
crl-16095	142	8	are	be	AUX
crl-16095	142	9	unsure	unsure	ADJ
crl-16095	142	10	how	how	SCONJ
crl-16095	142	11	to	to	PART
crl-16095	142	12	effectively	effectively	ADV
crl-16095	142	13	search	search	VERB
crl-16095	142	14	and	and	CCONJ
crl-16095	142	15	locate	locate	VERB
crl-16095	142	16	relevant	relevant	ADJ
crl-16095	142	17	information	information	NOUN
crl-16095	142	18	.	.	PUNCT
crl-16095	143	1	web	web	NOUN
crl-16095	143	2	pages	page	NOUN
crl-16095	143	3	and	and	CCONJ
crl-16095	143	4	navigational	navigational	ADJ
crl-16095	143	5	aids	aid	NOUN
crl-16095	143	6	need	need	VERB
crl-16095	143	7	to	to	PART
crl-16095	143	8	be	be	AUX
crl-16095	143	9	designed	design	VERB
crl-16095	143	10	with	with	ADP
crl-16095	143	11	consideration	consideration	NOUN
crl-16095	143	12	for	for	ADP
crl-16095	143	13	how	how	SCONJ
crl-16095	143	14	patrons	patron	NOUN
crl-16095	143	15	access	access	NOUN
crl-16095	143	16	information	information	NOUN
crl-16095	143	17	.	.	PUNCT
crl-16095	144	1	examples	example	NOUN
crl-16095	144	2	of	of	ADP
crl-16095	144	3	this	this	PRON
crl-16095	144	4	include	include	VERB
crl-16095	144	5	ensuring	ensure	VERB
crl-16095	144	6	multiple	multiple	ADJ
crl-16095	144	7	access	access	NOUN
crl-16095	144	8	points	point	NOUN
crl-16095	144	9	to	to	ADP
crl-16095	144	10	research	research	NOUN
crl-16095	144	11	tools	tool	NOUN
crl-16095	144	12	,	,	PUNCT
crl-16095	144	13	using	use	VERB
crl-16095	144	14	clear	clear	ADJ
crl-16095	144	15	language	language	NOUN
crl-16095	144	16	free	free	ADJ
crl-16095	144	17	of	of	ADP
crl-16095	144	18	jargon	jargon	NOUN
crl-16095	144	19	,	,	PUNCT
crl-16095	144	20	testing	testing	NOUN
crl-16095	144	21	web	web	NOUN
crl-16095	144	22	page	page	NOUN
crl-16095	144	23	usability	usability	NOUN
crl-16095	144	24	with	with	ADP
crl-16095	144	25	a	a	DET
crl-16095	144	26	diverse	diverse	ADJ
crl-16095	144	27	population	population	NOUN
crl-16095	144	28	of	of	ADP
crl-16095	144	29	users	user	NOUN
crl-16095	144	30	,	,	PUNCT
crl-16095	144	31	and	and	CCONJ
crl-16095	144	32	placing	place	VERB
crl-16095	144	33	instructional	instructional	ADJ
crl-16095	144	34	tools	tool	NOUN
crl-16095	144	35	such	such	ADJ
crl-16095	144	36	as	as	ADP
crl-16095	144	37	tutorials	tutorial	NOUN
crl-16095	144	38	at	at	ADP
crl-16095	144	39	point	point	NOUN
crl-16095	144	40	of	of	ADP
crl-16095	144	41	need	need	NOUN
crl-16095	144	42	.	.	PUNCT
crl-16095	145	1	continue	continue	VERB
crl-16095	145	2	to	to	PART
crl-16095	145	3	monitor	monitor	VERB
crl-16095	145	4	the	the	DET
crl-16095	145	5	impact	impact	NOUN
crl-16095	145	6	of	of	ADP
crl-16095	145	7	i	i	PRON
crl-16095	145	8	m	m	VERB
crl-16095	145	9	on	on	ADP
crl-16095	145	10	all	all	DET
crl-16095	145	11	reference	reference	NOUN
crl-16095	145	12	services	service	NOUN
crl-16095	145	13	using	use	VERB
crl-16095	145	14	online	online	ADJ
crl-16095	145	15	data	datum	NOUN
crl-16095	145	16	collection	collection	NOUN
crl-16095	145	17	tools	tool	NOUN
crl-16095	145	18	.	.	PUNCT
crl-16095	146	1	the	the	DET
crl-16095	146	2	libraries	library	NOUN
crl-16095	146	3	collected	collect	VERB
crl-16095	146	4	reference	reference	NOUN
crl-16095	146	5	transaction	transaction	NOUN
crl-16095	146	6	data	datum	NOUN
crl-16095	146	7	using	use	VERB
crl-16095	146	8	desktrackertm	desktrackertm	NOUN
crl-16095	146	9	since	since	SCONJ
crl-16095	146	10	july	july	PROPN
crl-16095	146	11	2007	2007	NUM
crl-16095	146	12	.	.	PUNCT
crl-16095	147	1	date	date	NOUN
crl-16095	147	2	,	,	PUNCT
crl-16095	147	3	time	time	NOUN
crl-16095	147	4	,	,	PUNCT
crl-16095	147	5	resources	resource	NOUN
crl-16095	147	6	used	use	VERB
crl-16095	147	7	,	,	PUNCT
crl-16095	147	8	service	service	NOUN
crl-16095	147	9	used	use	VERB
crl-16095	147	10	(	(	PUNCT
crl-16095	147	11	in	in	ADP
crl-16095	147	12	-	-	PUNCT
crl-16095	147	13	person	person	NOUN
crl-16095	147	14	,	,	PUNCT
crl-16095	147	15	phone	phone	NOUN
crl-16095	147	16	,	,	PUNCT
crl-16095	147	17	e	e	NOUN
crl-16095	147	18	-	-	NOUN
crl-16095	147	19	mail	mail	NOUN
crl-16095	147	20	,	,	PUNCT
crl-16095	147	21	i	i	PRON
crl-16095	147	22	m	m	PROPN
crl-16095	147	23	)	)	PUNCT
crl-16095	147	24	,	,	PUNCT
crl-16095	147	25	and	and	CCONJ
crl-16095	147	26	length	length	NOUN
crl-16095	147	27	of	of	ADP
crl-16095	147	28	question	question	NOUN
crl-16095	147	29	can	can	AUX
crl-16095	147	30	be	be	AUX
crl-16095	147	31	collected	collect	VERB
crl-16095	147	32	and	and	CCONJ
crl-16095	147	33	analyzed	analyze	VERB
crl-16095	147	34	for	for	ADP
crl-16095	147	35	all	all	DET
crl-16095	147	36	reference	reference	NOUN
crl-16095	147	37	service	service	NOUN
crl-16095	147	38	points	point	NOUN
crl-16095	147	39	.	.	PUNCT
crl-16095	148	1	the	the	DET
crl-16095	148	2	drc	drc	PROPN
crl-16095	148	3	anticipates	anticipate	VERB
crl-16095	148	4	that	that	SCONJ
crl-16095	148	5	information	information	NOUN
crl-16095	148	6	gathered	gather	VERB
crl-16095	148	7	with	with	ADP
crl-16095	148	8	desktrackertm	desktrackertm	NOUN
crl-16095	148	9	will	will	AUX
crl-16095	148	10	be	be	AUX
crl-16095	148	11	invaluable	invaluable	ADJ
crl-16095	148	12	in	in	ADP
crl-16095	148	13	collecting	collect	VERB
crl-16095	148	14	i	i	PRON
crl-16095	148	15	m	m	VERB
crl-16095	148	16	usage	usage	NOUN
crl-16095	148	17	data	datum	NOUN
crl-16095	148	18	,	,	PUNCT
crl-16095	148	19	identifying	identify	VERB
crl-16095	148	20	sources	source	NOUN
crl-16095	148	21	used	use	VERB
crl-16095	148	22	to	to	PART
crl-16095	148	23	answer	answer	VERB
crl-16095	148	24	questions	question	NOUN
crl-16095	148	25	and	and	CCONJ
crl-16095	148	26	indicating	indicate	VERB
crl-16095	148	27	if	if	SCONJ
crl-16095	148	28	reference	reference	NOUN
crl-16095	148	29	staff	staff	NOUN
crl-16095	148	30	frequently	frequently	ADV
crl-16095	148	31	needs	need	VERB
crl-16095	148	32	to	to	PART
crl-16095	148	33	refer	refer	VERB
crl-16095	148	34	questions	question	NOUN
crl-16095	148	35	to	to	ADP
crl-16095	148	36	colleagues	colleague	NOUN
crl-16095	148	37	.	.	PUNCT
crl-16095	149	1	the	the	DET
crl-16095	149	2	drc	drc	PROPN
crl-16095	149	3	also	also	ADV
crl-16095	149	4	anticipates	anticipate	VERB
crl-16095	149	5	that	that	SCONJ
crl-16095	149	6	future	future	ADJ
crl-16095	149	7	transcript	transcript	NOUN
crl-16095	149	8	analyses	analysis	NOUN
crl-16095	149	9	will	will	AUX
crl-16095	149	10	be	be	AUX
crl-16095	149	11	much	much	ADV
crl-16095	149	12	quicker	quick	ADJ
crl-16095	149	13	to	to	PART
crl-16095	149	14	compile	compile	VERB
crl-16095	149	15	due	due	ADP
crl-16095	149	16	to	to	ADP
crl-16095	149	17	the	the	DET
crl-16095	149	18	extent	extent	NOUN
crl-16095	149	19	of	of	ADP
crl-16095	149	20	demographic	demographic	ADJ
crl-16095	149	21	and	and	CCONJ
crl-16095	149	22	qualitative	qualitative	ADJ
crl-16095	149	23	data	datum	NOUN
crl-16095	149	24	collected	collect	VERB
crl-16095	149	25	.	.	PUNCT
crl-16095	150	1	while	while	SCONJ
crl-16095	150	2	these	these	DET
crl-16095	150	3	data	datum	NOUN
crl-16095	150	4	are	be	AUX
crl-16095	150	5	useful	useful	ADJ
crl-16095	150	6	,	,	PUNCT
crl-16095	150	7	they	they	PRON
crl-16095	150	8	will	will	AUX
crl-16095	150	9	not	not	PART
crl-16095	150	10	provide	provide	VERB
crl-16095	150	11	evidence	evidence	NOUN
crl-16095	150	12	of	of	ADP
crl-16095	150	13	user	user	NOUN
crl-16095	150	14	behaviors	behavior	NOUN
crl-16095	150	15	or	or	CCONJ
crl-16095	150	16	determine	determine	VERB
crl-16095	150	17	if	if	SCONJ
crl-16095	150	18	questions	question	NOUN
crl-16095	150	19	were	be	AUX
crl-16095	150	20	correctly	correctly	ADV
crl-16095	150	21	and	and	CCONJ
crl-16095	150	22	completely	completely	ADV
crl-16095	150	23	answered	answer	VERB
crl-16095	150	24	.	.	PUNCT
crl-16095	151	1	nevertheless	nevertheless	ADV
crl-16095	151	2	,	,	PUNCT
crl-16095	151	3	the	the	DET
crl-16095	151	4	drc	drc	PROPN
crl-16095	151	5	considers	consider	VERB
crl-16095	151	6	that	that	SCONJ
crl-16095	151	7	desktrackertm	desktrackertm	NOUN
crl-16095	151	8	data	datum	NOUN
crl-16095	151	9	will	will	AUX
crl-16095	151	10	provide	provide	VERB
crl-16095	151	11	sufficient	sufficient	ADJ
crl-16095	151	12	information	information	NOUN
crl-16095	151	13	to	to	PART
crl-16095	151	14	make	make	VERB
crl-16095	151	15	effective	effective	ADJ
crl-16095	151	16	decisions	decision	NOUN
crl-16095	151	17	concerning	concern	VERB
crl-16095	151	18	staffing	staffing	NOUN
crl-16095	151	19	and	and	CCONJ
crl-16095	151	20	support	support	NOUN
crl-16095	151	21	of	of	ADP
crl-16095	151	22	the	the	DET
crl-16095	151	23	libraries	library	NOUN
crl-16095	151	24	’	'	PUNCT
crl-16095	151	25	virtual	virtual	ADJ
crl-16095	151	26	reference	reference	NOUN
crl-16095	151	27	services	service	NOUN
crl-16095	151	28	.	.	PUNCT
crl-16095	152	1	continue	continue	VERB
crl-16095	152	2	to	to	PART
crl-16095	152	3	explore	explore	VERB
crl-16095	152	4	and	and	CCONJ
crl-16095	152	5	expand	expand	VERB
crl-16095	152	6	virtual	virtual	ADJ
crl-16095	152	7	reference	reference	NOUN
crl-16095	152	8	services	service	NOUN
crl-16095	152	9	.	.	PUNCT
crl-16095	153	1	based	base	VERB
crl-16095	153	2	on	on	ADP
crl-16095	153	3	the	the	DET
crl-16095	153	4	popularity	popularity	NOUN
crl-16095	153	5	of	of	ADP
crl-16095	153	6	the	the	DET
crl-16095	153	7	i	i	PROPN
crl-16095	153	8	m	m	PROPN
crl-16095	153	9	service	service	NOUN
crl-16095	153	10	,	,	PUNCT
crl-16095	153	11	the	the	DET
crl-16095	153	12	drc	drc	PROPN
crl-16095	153	13	expanded	expand	VERB
crl-16095	153	14	the	the	DET
crl-16095	153	15	libraries	library	NOUN
crl-16095	153	16	’	'	PUNCT
crl-16095	153	17	virtual	virtual	ADJ
crl-16095	153	18	reference	reference	NOUN
crl-16095	153	19	services	service	NOUN
crl-16095	153	20	to	to	PART
crl-16095	153	21	include	include	VERB
crl-16095	153	22	meebome	meebome	PROPN
crl-16095	153	23	,	,	PUNCT
crl-16095	153	24	a	a	DET
crl-16095	153	25	chat	chat	NOUN
crl-16095	153	26	-	-	PUNCT
crl-16095	153	27	messaging	message	VERB
crl-16095	153	28	widget	widget	NOUN
crl-16095	153	29	,	,	PUNCT
crl-16095	153	30	and	and	CCONJ
crl-16095	153	31	a	a	DET
crl-16095	153	32	textmessaging	textmessaging	NOUN
crl-16095	153	33	reference	reference	NOUN
crl-16095	153	34	service	service	NOUN
crl-16095	153	35	.	.	PUNCT
crl-16095	154	1	as	as	SCONJ
crl-16095	154	2	virtual	virtual	ADJ
crl-16095	154	3	reference	reference	NOUN
crl-16095	154	4	technologies	technology	NOUN
crl-16095	154	5	continue	continue	VERB
crl-16095	154	6	to	to	PART
crl-16095	154	7	evolve	evolve	VERB
crl-16095	154	8	,	,	PUNCT
crl-16095	154	9	the	the	DET
crl-16095	154	10	drc	drc	PROPN
crl-16095	154	11	will	will	AUX
crl-16095	154	12	evaluate	evaluate	VERB
crl-16095	154	13	new	new	ADJ
crl-16095	154	14	tools	tool	NOUN
crl-16095	154	15	and	and	CCONJ
crl-16095	154	16	services	service	NOUN
crl-16095	154	17	that	that	PRON
crl-16095	154	18	can	can	AUX
crl-16095	154	19	be	be	AUX
crl-16095	154	20	used	use	VERB
crl-16095	154	21	to	to	PART
crl-16095	154	22	enhance	enhance	VERB
crl-16095	154	23	reference	reference	NOUN
crl-16095	154	24	services	service	NOUN
crl-16095	154	25	.	.	PUNCT
crl-16095	155	1	conclusions	conclusion	NOUN
crl-16095	155	2	when	when	SCONJ
crl-16095	155	3	the	the	DET
crl-16095	155	4	drc	drc	PROPN
crl-16095	155	5	undertook	undertake	VERB
crl-16095	155	6	its	its	PRON
crl-16095	155	7	transcript	transcript	NOUN
crl-16095	155	8	analysis	analysis	NOUN
crl-16095	155	9	project	project	NOUN
crl-16095	155	10	,	,	PUNCT
crl-16095	155	11	it	it	PRON
crl-16095	155	12	underestimated	underestimate	VERB
crl-16095	155	13	the	the	DET
crl-16095	155	14	length	length	NOUN
crl-16095	155	15	of	of	ADP
crl-16095	155	16	time	time	NOUN
crl-16095	155	17	and	and	CCONJ
crl-16095	155	18	commitment	commitment	NOUN
crl-16095	155	19	needed	need	VERB
crl-16095	155	20	to	to	PART
crl-16095	155	21	successfully	successfully	ADV
crl-16095	155	22	analyze	analyze	VERB
crl-16095	155	23	and	and	CCONJ
crl-16095	155	24	code	code	NOUN
crl-16095	156	1	i	i	PRON
crl-16095	156	2	m	m	VERB
crl-16095	156	3	transcripts	transcript	NOUN
crl-16095	156	4	.	.	PUNCT
crl-16095	157	1	challenges	challenge	NOUN
crl-16095	157	2	included	include	VERB
crl-16095	157	3	the	the	DET
crl-16095	157	4	tedious	tedious	ADJ
crl-16095	157	5	and	and	CCONJ
crl-16095	157	6	time	time	NOUN
crl-16095	157	7	-	-	PUNCT
crl-16095	157	8	consuming	consume	VERB
crl-16095	157	9	work	work	NOUN
crl-16095	157	10	of	of	ADP
crl-16095	157	11	downloading	download	VERB
crl-16095	157	12	,	,	PUNCT
crl-16095	157	13	printing	printing	NOUN
crl-16095	157	14	,	,	PUNCT
crl-16095	157	15	and	and	CCONJ
crl-16095	157	16	identifying	identify	VERB
crl-16095	157	17	transcripts	transcript	NOUN
crl-16095	157	18	to	to	ADP
crl-16095	157	19	double	double	ADJ
crl-16095	157	20	code	code	NOUN
crl-16095	157	21	as	as	ADV
crl-16095	157	22	well	well	ADV
crl-16095	157	23	as	as	ADP
crl-16095	157	24	removing	remove	VERB
crl-16095	157	25	identifying	identify	VERB
crl-16095	157	26	information	information	NOUN
crl-16095	157	27	.	.	PUNCT
crl-16095	158	1	later	later	ADV
crl-16095	158	2	decisions	decision	NOUN
crl-16095	158	3	such	such	ADJ
crl-16095	158	4	as	as	ADP
crl-16095	158	5	determining	determine	VERB
crl-16095	158	6	which	which	PRON
crl-16095	158	7	factors	factor	NOUN
crl-16095	158	8	to	to	PART
crl-16095	158	9	measure	measure	VERB
crl-16095	158	10	and	and	CCONJ
crl-16095	158	11	coding	code	VERB
crl-16095	158	12	them	they	PRON
crl-16095	158	13	quickly	quickly	ADV
crl-16095	158	14	proved	prove	VERB
crl-16095	158	15	to	to	PART
crl-16095	158	16	be	be	AUX
crl-16095	158	17	a	a	DET
crl-16095	158	18	never	never	ADV
crl-16095	158	19	-	-	PUNCT
crl-16095	158	20	ending	end	VERB
crl-16095	158	21	challenge	challenge	NOUN
crl-16095	158	22	showing	show	VERB
crl-16095	158	23	there	there	PRON
crl-16095	158	24	can	can	AUX
crl-16095	158	25	never	never	ADV
crl-16095	158	26	be	be	AUX
crl-16095	158	27	too	too	ADV
crl-16095	158	28	much	much	ADJ
crl-16095	158	29	communication	communication	NOUN
crl-16095	158	30	or	or	CCONJ
crl-16095	158	31	too	too	ADV
crl-16095	158	32	many	many	ADJ
crl-16095	158	33	meetings	meeting	NOUN
crl-16095	158	34	.	.	PUNCT
crl-16095	159	1	creating	create	VERB
crl-16095	159	2	a	a	DET
crl-16095	159	3	database	database	NOUN
crl-16095	159	4	to	to	PART
crl-16095	159	5	store	store	VERB
crl-16095	159	6	the	the	DET
crl-16095	159	7	data	datum	NOUN
crl-16095	159	8	proved	prove	VERB
crl-16095	159	9	less	less	ADV
crl-16095	159	10	straightforward	straightforward	ADJ
crl-16095	159	11	than	than	SCONJ
crl-16095	159	12	imagined	imagine	VERB
crl-16095	159	13	.	.	PUNCT
crl-16095	160	1	originally	originally	ADV
crl-16095	160	2	,	,	PUNCT
crl-16095	160	3	the	the	DET
crl-16095	160	4	project	project	NOUN
crl-16095	160	5	goal	goal	NOUN
crl-16095	160	6	was	be	AUX
crl-16095	160	7	to	to	PART
crl-16095	160	8	input	input	NOUN
crl-16095	160	9	and	and	CCONJ
crl-16095	160	10	process	process	NOUN
crl-16095	160	11	all	all	DET
crl-16095	160	12	transcript	transcript	NOUN
crl-16095	160	13	data	datum	NOUN
crl-16095	160	14	using	use	VERB
crl-16095	160	15	microsoft	microsoft	PROPN
crl-16095	160	16	access	access	NOUN
crl-16095	160	17	.	.	PUNCT
crl-16095	161	1	after	after	SCONJ
crl-16095	161	2	the	the	DET
crl-16095	161	3	data	datum	NOUN
crl-16095	161	4	were	be	AUX
crl-16095	161	5	collected	collect	VERB
crl-16095	161	6	,	,	PUNCT
crl-16095	161	7	we	we	PRON
crl-16095	161	8	found	find	VERB
crl-16095	161	9	we	we	PRON
crl-16095	161	10	were	be	AUX
crl-16095	161	11	unable	unable	ADJ
crl-16095	161	12	to	to	PART
crl-16095	161	13	analyze	analyze	VERB
crl-16095	161	14	the	the	DET
crl-16095	161	15	data	datum	NOUN
crl-16095	161	16	in	in	ADP
crl-16095	161	17	access	access	NOUN
crl-16095	161	18	due	due	ADP
crl-16095	161	19	to	to	ADP
crl-16095	161	20	lack	lack	NOUN
crl-16095	161	21	of	of	ADP
crl-16095	161	22	expertise	expertise	NOUN
crl-16095	161	23	.	.	PUNCT
crl-16095	162	1	the	the	DET
crl-16095	162	2	final	final	ADJ
crl-16095	162	3	data	data	NOUN
crl-16095	162	4	analyses	analysis	NOUN
crl-16095	162	5	were	be	AUX
crl-16095	162	6	completed	complete	VERB
crl-16095	162	7	by	by	ADP
crl-16095	162	8	importing	import	VERB
crl-16095	162	9	and	and	CCONJ
crl-16095	162	10	processing	process	VERB
crl-16095	162	11	the	the	DET
crl-16095	162	12	data	datum	NOUN
crl-16095	162	13	using	use	VERB
crl-16095	162	14	excel	excel	NOUN
crl-16095	162	15	.	.	PUNCT
crl-16095	163	1	given	give	VERB
crl-16095	163	2	the	the	DET
crl-16095	163	3	volume	volume	NOUN
crl-16095	163	4	of	of	ADP
crl-16095	163	5	transcripts	transcript	NOUN
crl-16095	163	6	analyzed	analyze	VERB
crl-16095	163	7	,	,	PUNCT
crl-16095	163	8	the	the	DET
crl-16095	163	9	drc	drc	PROPN
crl-16095	163	10	needed	need	VERB
crl-16095	163	11	reference	reference	NOUN
crl-16095	163	12	staff	staff	NOUN
crl-16095	163	13	volunteers	volunteer	NOUN
crl-16095	163	14	to	to	PART
crl-16095	163	15	assist	assist	VERB
crl-16095	163	16	with	with	ADP
crl-16095	163	17	the	the	DET
crl-16095	163	18	initial	initial	ADJ
crl-16095	163	19	round	round	NOUN
crl-16095	163	20	of	of	ADP
crl-16095	163	21	coding	code	VERB
crl-16095	163	22	.	.	PUNCT
crl-16095	164	1	training	training	NOUN
crl-16095	164	2	volunteers	volunteer	NOUN
crl-16095	164	3	to	to	PART
crl-16095	164	4	code	code	VERB
crl-16095	164	5	and	and	CCONJ
crl-16095	164	6	analyze	analyze	VERB
crl-16095	164	7	transcripts	transcript	NOUN
crl-16095	164	8	took	take	VERB
crl-16095	164	9	more	more	ADJ
crl-16095	164	10	time	time	NOUN
crl-16095	164	11	than	than	SCONJ
crl-16095	164	12	we	we	PRON
crl-16095	164	13	had	have	AUX
crl-16095	164	14	anticipated	anticipate	VERB
crl-16095	164	15	.	.	PUNCT
crl-16095	165	1	analyzing	analyze	VERB
crl-16095	165	2	qualitative	qualitative	ADJ
crl-16095	165	3	data	datum	NOUN
crl-16095	165	4	proved	prove	VERB
crl-16095	165	5	difficult	difficult	ADJ
crl-16095	165	6	due	due	ADP
crl-16095	165	7	to	to	ADP
crl-16095	165	8	its	its	PRON
crl-16095	165	9	subjective	subjective	ADJ
crl-16095	165	10	nature	nature	NOUN
crl-16095	165	11	,	,	PUNCT
crl-16095	165	12	and	and	CCONJ
crl-16095	165	13	it	it	PRON
crl-16095	165	14	was	be	AUX
crl-16095	165	15	particularly	particularly	ADV
crl-16095	165	16	difficult	difficult	ADJ
crl-16095	165	17	for	for	ADP
crl-16095	165	18	deciding	decide	VERB
crl-16095	165	19	on	on	ADP
crl-16095	165	20	the	the	DET
crl-16095	165	21	correctness	correctness	NOUN
crl-16095	165	22	and	and	CCONJ
crl-16095	165	23	completeness	completeness	NOUN
crl-16095	165	24	of	of	ADP
crl-16095	165	25	answers	answer	NOUN
crl-16095	165	26	using	use	VERB
crl-16095	165	27	the	the	DET
crl-16095	165	28	behavioral	behavioral	ADJ
crl-16095	165	29	guidelines	guideline	NOUN
crl-16095	165	30	.	.	PUNCT
crl-16095	166	1	librarians	librarian	NOUN
crl-16095	166	2	have	have	VERB
crl-16095	166	3	differing	differ	VERB
crl-16095	166	4	standards	standard	NOUN
crl-16095	166	5	of	of	ADP
crl-16095	166	6	ideal	ideal	ADJ
crl-16095	166	7	service	service	NOUN
crl-16095	166	8	levels	level	NOUN
crl-16095	166	9	,	,	PUNCT
crl-16095	166	10	leading	lead	VERB
crl-16095	166	11	to	to	ADP
crl-16095	166	12	some	some	DET
crl-16095	166	13	disagreement	disagreement	NOUN
crl-16095	166	14	on	on	ADP
crl-16095	166	15	judging	judge	VERB
crl-16095	166	16	correctness	correctness	NOUN
crl-16095	166	17	and	and	CCONJ
crl-16095	166	18	completeness	completeness	NOUN
crl-16095	166	19	of	of	ADP
crl-16095	166	20	answers	answer	NOUN
crl-16095	166	21	.	.	PUNCT
crl-16095	167	1	van	van	PROPN
crl-16095	167	2	duinkerken	duinkerken	PROPN
crl-16095	167	3	,	,	PUNCT
crl-16095	167	4	stephens	stephen	NOUN
crl-16095	167	5	and	and	CCONJ
crl-16095	167	6	macdonald,14	macdonald,14	ADV
crl-16095	167	7	in	in	ADP
crl-16095	167	8	a	a	DET
crl-16095	167	9	recent	recent	ADJ
crl-16095	167	10	study	study	NOUN
crl-16095	167	11	,	,	PUNCT
crl-16095	167	12	concluded	conclude	VERB
crl-16095	167	13	much	much	ADJ
crl-16095	167	14	of	of	ADP
crl-16095	167	15	the	the	DET
crl-16095	167	16	same	same	ADJ
crl-16095	167	17	when	when	SCONJ
crl-16095	167	18	they	they	PRON
crl-16095	167	19	suggested	suggest	VERB
crl-16095	167	20	that	that	SCONJ
crl-16095	167	21	librarians	librarian	NOUN
crl-16095	167	22	let	let	VERB
crl-16095	167	23	the	the	DET
crl-16095	167	24	behaviors	behavior	NOUN
crl-16095	167	25	of	of	ADP
crl-16095	167	26	the	the	DET
crl-16095	167	27	users	user	NOUN
crl-16095	167	28	determine	determine	VERB
crl-16095	167	29	when	when	SCONJ
crl-16095	167	30	a	a	DET
crl-16095	167	31	reference	reference	NOUN
crl-16095	167	32	interview	interview	NOUN
crl-16095	167	33	is	be	AUX
crl-16095	167	34	required	require	VERB
crl-16095	167	35	and	and	CCONJ
crl-16095	167	36	focus	focus	VERB
crl-16095	167	37	training	training	NOUN
crl-16095	167	38	on	on	ADP
crl-16095	167	39	the	the	DET
crl-16095	167	40	rusa	rusa	NOUN
crl-16095	167	41	guidelines	guideline	NOUN
crl-16095	167	42	that	that	PRON
crl-16095	167	43	are	be	AUX
crl-16095	167	44	viable	viable	ADJ
crl-16095	167	45	in	in	ADP
crl-16095	167	46	a	a	DET
crl-16095	167	47	chat	chat	NOUN
crl-16095	167	48	environment	environment	NOUN
crl-16095	167	49	,	,	PUNCT
crl-16095	167	50	such	such	ADJ
crl-16095	167	51	as	as	ADP
crl-16095	167	52	remaining	remain	VERB
crl-16095	167	53	cordial	cordial	ADJ
crl-16095	167	54	coding	coding	NOUN
crl-16095	167	55	 	 	SPACE
crl-16095	167	56	into	into	ADP
crl-16095	167	57	 	 	SPACE
crl-16095	167	58	the	the	DET
crl-16095	167	59	 	 	SPACE
crl-16095	167	60	great	great	ADJ
crl-16095	167	61	 	 	SPACE
crl-16095	167	62	unknown	unknown	ADJ
crl-16095	167	63	  	  	SPACE
crl-16095	167	64	369	369	NUM
crl-16095	167	65	and	and	CCONJ
crl-16095	167	66	nonjudgmental	nonjudgmental	ADJ
crl-16095	167	67	,	,	PUNCT
crl-16095	167	68	and	and	CCONJ
crl-16095	167	69	using	use	VERB
crl-16095	167	70	referrals	referral	NOUN
crl-16095	167	71	.	.	PUNCT
crl-16095	168	1	interestingly	interestingly	ADV
crl-16095	168	2	,	,	PUNCT
crl-16095	168	3	the	the	DET
crl-16095	168	4	student	student	NOUN
crl-16095	168	5	undertaken	undertake	VERB
crl-16095	168	6	by	by	ADP
crl-16095	168	7	van	van	PROPN
crl-16095	168	8	duinkerkenand	duinkerkenand	PROPN
crl-16095	168	9	others	others	PROPN
crl-16095	168	10	mirrors	mirror	VERB
crl-16095	168	11	an	an	DET
crl-16095	168	12	earlier	early	ADJ
crl-16095	168	13	observation	observation	NOUN
crl-16095	168	14	by	by	ADP
crl-16095	168	15	bernie	bernie	PROPN
crl-16095	168	16	sloan,15	sloan,15	PROPN
crl-16095	168	17	who	who	PRON
crl-16095	168	18	argued	argue	VERB
crl-16095	168	19	that	that	SCONJ
crl-16095	168	20	many	many	ADJ
crl-16095	168	21	of	of	ADP
crl-16095	168	22	the	the	DET
crl-16095	168	23	skills	skill	NOUN
crl-16095	168	24	prized	prize	VERB
crl-16095	168	25	in	in	ADP
crl-16095	168	26	a	a	DET
crl-16095	168	27	reference	reference	NOUN
crl-16095	168	28	interview	interview	NOUN
crl-16095	168	29	many	many	ADJ
crl-16095	168	30	seem	seem	VERB
crl-16095	168	31	contrived	contrived	ADJ
crl-16095	168	32	or	or	CCONJ
crl-16095	168	33	artificial	artificial	ADJ
crl-16095	168	34	in	in	ADP
crl-16095	168	35	a	a	DET
crl-16095	168	36	textual	textual	ADJ
crl-16095	168	37	environment	environment	NOUN
crl-16095	168	38	.	.	PUNCT
crl-16095	169	1	sloan	sloan	PROPN
crl-16095	169	2	speculated	speculate	VERB
crl-16095	169	3	that	that	SCONJ
crl-16095	169	4	complaints	complaint	NOUN
crl-16095	169	5	about	about	ADP
crl-16095	169	6	a	a	DET
crl-16095	169	7	librarian	librarian	NOUN
crl-16095	169	8	’s	’s	PART
crl-16095	169	9	“	"	PUNCT
crl-16095	169	10	attitude	attitude	NOUN
crl-16095	169	11	”	"	PUNCT
crl-16095	169	12	in	in	ADP
crl-16095	169	13	a	a	DET
crl-16095	169	14	vr	vr	NOUN
crl-16095	169	15	environment	environment	NOUN
crl-16095	169	16	are	be	AUX
crl-16095	169	17	likely	likely	ADJ
crl-16095	169	18	to	to	PART
crl-16095	169	19	“	"	PUNCT
crl-16095	169	20	stem	stem	VERB
crl-16095	169	21	from	from	ADP
crl-16095	169	22	the	the	DET
crl-16095	169	23	impersonal	impersonal	ADJ
crl-16095	169	24	nature	nature	NOUN
crl-16095	169	25	of	of	ADP
crl-16095	169	26	the	the	DET
crl-16095	169	27	chat	chat	PROPN
crl-16095	169	28	medium	medium	NOUN
crl-16095	169	29	itself	itself	PRON
crl-16095	169	30	”	"	PUNCT
crl-16095	169	31	and	and	CCONJ
crl-16095	169	32	may	may	AUX
crl-16095	169	33	well	well	ADV
crl-16095	169	34	be	be	AUX
crl-16095	169	35	“	"	PUNCT
crl-16095	169	36	endemic	endemic	ADJ
crl-16095	169	37	to	to	ADP
crl-16095	169	38	virtual	virtual	ADJ
crl-16095	169	39	librarianship	librarianship	NOUN
crl-16095	169	40	.	.	PUNCT
crl-16095	169	41	”	"	PUNCT
crl-16095	170	1	based	base	VERB
crl-16095	170	2	on	on	ADP
crl-16095	170	3	literature	literature	NOUN
crl-16095	170	4	collected	collect	VERB
crl-16095	170	5	analyzing	analyze	VERB
crl-16095	170	6	i	i	PRON
crl-16095	170	7	m	m	VERB
crl-16095	170	8	reference	reference	NOUN
crl-16095	170	9	use	use	NOUN
crl-16095	170	10	in	in	ADP
crl-16095	170	11	libraries	library	NOUN
crl-16095	170	12	,	,	PUNCT
crl-16095	170	13	we	we	PRON
crl-16095	170	14	expected	expect	VERB
crl-16095	170	15	that	that	SCONJ
crl-16095	170	16	our	our	PRON
crl-16095	170	17	service	service	NOUN
crl-16095	170	18	would	would	AUX
crl-16095	170	19	be	be	AUX
crl-16095	170	20	used	use	VERB
crl-16095	170	21	frequently	frequently	ADV
crl-16095	170	22	by	by	ADP
crl-16095	170	23	patrons	patron	NOUN
crl-16095	170	24	asking	ask	VERB
crl-16095	170	25	quick	quick	ADJ
crl-16095	170	26	questions	question	NOUN
crl-16095	170	27	regarding	regard	VERB
crl-16095	170	28	library	library	NOUN
crl-16095	170	29	services	service	NOUN
crl-16095	170	30	and	and	CCONJ
crl-16095	170	31	policies	policy	NOUN
crl-16095	170	32	.	.	PUNCT
crl-16095	171	1	instead	instead	ADV
crl-16095	171	2	,	,	PUNCT
crl-16095	171	3	we	we	PRON
crl-16095	171	4	discovered	discover	VERB
crl-16095	171	5	that	that	SCONJ
crl-16095	171	6	a	a	DET
crl-16095	171	7	wide	wide	ADJ
crl-16095	171	8	variety	variety	NOUN
crl-16095	171	9	of	of	ADP
crl-16095	171	10	questions	question	NOUN
crl-16095	171	11	were	be	AUX
crl-16095	171	12	asked	ask	VERB
crl-16095	171	13	,	,	PUNCT
crl-16095	171	14	including	include	VERB
crl-16095	171	15	many	many	ADJ
crl-16095	171	16	in	in	ADP
crl-16095	171	17	-	-	PUNCT
crl-16095	171	18	depth	depth	NOUN
crl-16095	171	19	research	research	NOUN
crl-16095	171	20	questions	question	NOUN
crl-16095	171	21	.	.	PUNCT
crl-16095	172	1	in	in	ADP
crl-16095	172	2	addition	addition	NOUN
crl-16095	172	3	,	,	PUNCT
crl-16095	172	4	the	the	DET
crl-16095	172	5	absence	absence	NOUN
crl-16095	172	6	of	of	ADP
crl-16095	172	7	vendor	vendor	NOUN
crl-16095	172	8	chat	chat	VERB
crl-16095	172	9	features	feature	VERB
crl-16095	172	10	such	such	ADJ
crl-16095	172	11	as	as	ADP
crl-16095	172	12	cobrowsing	cobrowse	VERB
crl-16095	172	13	or	or	CCONJ
crl-16095	172	14	split	split	ADJ
crl-16095	172	15	screens	screen	NOUN
crl-16095	172	16	did	do	AUX
crl-16095	172	17	not	not	PART
crl-16095	172	18	impact	impact	VERB
crl-16095	172	19	providing	provide	VERB
crl-16095	172	20	effective	effective	ADJ
crl-16095	172	21	instructional	instructional	ADJ
crl-16095	172	22	assistance	assistance	NOUN
crl-16095	172	23	using	use	VERB
crl-16095	172	24	i	i	PRON
crl-16095	172	25	m.	m.	NOUN
crl-16095	172	26	these	these	DET
crl-16095	172	27	analyses	analysis	NOUN
crl-16095	172	28	indicate	indicate	VERB
crl-16095	172	29	that	that	SCONJ
crl-16095	172	30	virtual	virtual	ADJ
crl-16095	172	31	reference	reference	NOUN
crl-16095	172	32	services	service	NOUN
crl-16095	172	33	within	within	ADP
crl-16095	172	34	the	the	DET
crl-16095	172	35	libraries	library	NOUN
crl-16095	172	36	are	be	AUX
crl-16095	172	37	now	now	ADV
crl-16095	172	38	a	a	DET
crl-16095	172	39	core	core	NOUN
crl-16095	172	40	reference	reference	NOUN
crl-16095	172	41	service	service	NOUN
crl-16095	172	42	for	for	ADP
crl-16095	172	43	many	many	ADJ
crl-16095	172	44	patrons	patron	NOUN
crl-16095	172	45	and	and	CCONJ
crl-16095	172	46	may	may	AUX
crl-16095	172	47	be	be	AUX
crl-16095	172	48	the	the	DET
crl-16095	172	49	primary	primary	ADJ
crl-16095	172	50	service	service	NOUN
crl-16095	172	51	a	a	DET
crl-16095	172	52	patron	patron	NOUN
crl-16095	172	53	uses	use	VERB
crl-16095	172	54	to	to	PART
crl-16095	172	55	contact	contact	VERB
crl-16095	172	56	the	the	DET
crl-16095	172	57	reference	reference	NOUN
crl-16095	172	58	desk	desk	NOUN
crl-16095	172	59	.	.	PUNCT
crl-16095	173	1	library	library	NOUN
crl-16095	173	2	policies	policy	NOUN
crl-16095	173	3	,	,	PUNCT
crl-16095	173	4	reference	reference	NOUN
crl-16095	173	5	staffing	staffing	NOUN
crl-16095	173	6	,	,	PUNCT
crl-16095	173	7	and	and	CCONJ
crl-16095	173	8	the	the	DET
crl-16095	173	9	purchasing	purchasing	NOUN
crl-16095	173	10	of	of	ADP
crl-16095	173	11	electronic	electronic	ADJ
crl-16095	173	12	reference	reference	NOUN
crl-16095	173	13	materials	material	NOUN
crl-16095	173	14	and	and	CCONJ
crl-16095	173	15	books	book	NOUN
crl-16095	173	16	need	need	VERB
crl-16095	173	17	to	to	PART
crl-16095	173	18	reflect	reflect	VERB
crl-16095	173	19	this	this	DET
crl-16095	173	20	change	change	NOUN
crl-16095	173	21	to	to	PART
crl-16095	173	22	meet	meet	VERB
crl-16095	173	23	the	the	DET
crl-16095	173	24	needs	need	NOUN
crl-16095	173	25	of	of	ADP
crl-16095	173	26	all	all	DET
crl-16095	173	27	users	user	NOUN
crl-16095	173	28	.	.	PUNCT
crl-16095	174	1	notes	note	VERB
crl-16095	174	2	1	1	NUM
crl-16095	174	3	.	.	PUNCT
crl-16095	175	1	elizabeth	elizabeth	PROPN
crl-16095	175	2	brown	brown	PROPN
crl-16095	175	3	,	,	PUNCT
crl-16095	175	4	sarah	sarah	PROPN
crl-16095	175	5	maximiek	maximiek	PROPN
crl-16095	175	6	,	,	PUNCT
crl-16095	175	7	and	and	CCONJ
crl-16095	175	8	erin	erin	PROPN
crl-16095	175	9	rushton	rushton	PROPN
crl-16095	175	10	,	,	PUNCT
crl-16095	175	11	“	"	PUNCT
crl-16095	175	12	connecting	connect	VERB
crl-16095	175	13	to	to	ADP
crl-16095	175	14	the	the	DET
crl-16095	175	15	students	student	NOUN
crl-16095	175	16	:	:	PUNCT
crl-16095	175	17	launching	launch	VERB
crl-16095	175	18	instant	instant	ADJ
crl-16095	175	19	messaging	messaging	NOUN
crl-16095	175	20	reference	reference	NOUN
crl-16095	175	21	at	at	ADP
crl-16095	175	22	binghamton	binghamton	PROPN
crl-16095	175	23	university	university	PROPN
crl-16095	175	24	,	,	PUNCT
crl-16095	175	25	”	"	PUNCT
crl-16095	175	26	college	college	PROPN
crl-16095	175	27	&	&	CCONJ
crl-16095	175	28	undergraduate	undergraduate	PROPN
crl-16095	175	29	libraries	library	NOUN
crl-16095	175	30	1	1	NUM
crl-16095	175	31	,	,	PUNCT
crl-16095	175	32	no	no	INTJ
crl-16095	175	33	.	.	NOUN
crl-16095	175	34	4	4	NUM
crl-16095	175	35	(	(	PUNCT
crl-16095	175	36	2006	2006	NUM
crl-16095	175	37	):	):	PUNCT
crl-16095	175	38	31–42	31–42	NUM
crl-16095	175	39	.	.	PUNCT
crl-16095	176	1	2	2	NUM
crl-16095	176	2	.	.	X
crl-16095	176	3	peter	peter	PROPN
crl-16095	176	4	hernon	hernon	PROPN
crl-16095	176	5	and	and	CCONJ
crl-16095	176	6	charles	charles	PROPN
crl-16095	176	7	r.	r.	PROPN
crl-16095	176	8	mcclure	mcclure	PROPN
crl-16095	176	9	,	,	PUNCT
crl-16095	176	10	unobtrusive	unobtrusive	ADJ
crl-16095	176	11	testing	testing	NOUN
crl-16095	176	12	and	and	CCONJ
crl-16095	176	13	library	library	NOUN
crl-16095	176	14	reference	reference	NOUN
crl-16095	176	15	services	service	NOUN
crl-16095	176	16	(	(	PUNCT
crl-16095	176	17	norwood	norwood	PROPN
crl-16095	176	18	,	,	PUNCT
crl-16095	176	19	n.j	n.j	PROPN
crl-16095	176	20	.	.	PROPN
crl-16095	176	21	:	:	PUNCT
crl-16095	176	22	ablex	ablex	PROPN
crl-16095	176	23	,	,	PUNCT
crl-16095	176	24	1987	1987	NUM
crl-16095	176	25	)	)	PUNCT
crl-16095	176	26	.	.	PUNCT
crl-16095	177	1	3	3	X
crl-16095	177	2	.	.	X
crl-16095	177	3	joann	joann	PROPN
crl-16095	177	4	sears	sears	PROPN
crl-16095	177	5	,	,	PUNCT
crl-16095	177	6	“	"	PUNCT
crl-16095	177	7	chat	chat	PROPN
crl-16095	177	8	reference	reference	NOUN
crl-16095	177	9	service	service	NOUN
crl-16095	177	10	:	:	PUNCT
crl-16095	177	11	an	an	DET
crl-16095	177	12	analysis	analysis	NOUN
crl-16095	177	13	of	of	ADP
crl-16095	177	14	one	one	NUM
crl-16095	177	15	semester	semester	NOUN
crl-16095	177	16	’s	’s	PART
crl-16095	177	17	data	datum	NOUN
crl-16095	177	18	,	,	PUNCT
crl-16095	177	19	”	"	PUNCT
crl-16095	177	20	issues	issue	NOUN
crl-16095	177	21	in	in	ADP
crl-16095	177	22	science	science	NOUN
crl-16095	177	23	and	and	CCONJ
crl-16095	177	24	technology	technology	NOUN
crl-16095	177	25	librarianship	librarianship	NOUN
crl-16095	177	26	32	32	NUM
crl-16095	177	27	(	(	PUNCT
crl-16095	177	28	2001	2001	NUM
crl-16095	177	29	):	):	PUNCT
crl-16095	177	30	200–06	200–06	NUM
crl-16095	177	31	.	.	PUNCT
crl-16095	178	1	4	4	NUM
crl-16095	178	2	.	.	X
crl-16095	178	3	ian	ian	PROPN
crl-16095	178	4	j.	j.	PROPN
crl-16095	178	5	lee	lee	PROPN
crl-16095	178	6	,	,	PUNCT
crl-16095	178	7	“	"	PUNCT
crl-16095	178	8	do	do	VERB
crl-16095	178	9	virtual	virtual	ADJ
crl-16095	178	10	reference	reference	NOUN
crl-16095	178	11	librarians	librarian	NOUN
crl-16095	178	12	dream	dream	NOUN
crl-16095	178	13	of	of	ADP
crl-16095	178	14	digital	digital	ADJ
crl-16095	178	15	reference	reference	NOUN
crl-16095	178	16	questions	question	NOUN
crl-16095	178	17	?	?	PUNCT
crl-16095	179	1	a	a	DET
crl-16095	179	2	qualitative	qualitative	ADJ
crl-16095	179	3	and	and	CCONJ
crl-16095	179	4	quantitative	quantitative	ADJ
crl-16095	179	5	analysis	analysis	NOUN
crl-16095	179	6	of	of	ADP
crl-16095	179	7	e	e	NOUN
crl-16095	179	8	-	-	NOUN
crl-16095	179	9	mail	mail	NOUN
crl-16095	179	10	and	and	CCONJ
crl-16095	179	11	chat	chat	VERB
crl-16095	179	12	reference	reference	NOUN
crl-16095	179	13	,	,	PUNCT
crl-16095	179	14	”	"	PUNCT
crl-16095	179	15	australian	australian	ADJ
crl-16095	179	16	academic	academic	NOUN
crl-16095	179	17	and	and	CCONJ
crl-16095	179	18	research	research	NOUN
crl-16095	179	19	libraries	library	NOUN
crl-16095	179	20	35	35	NUM
crl-16095	179	21	,	,	PUNCT
crl-16095	179	22	no	no	INTJ
crl-16095	179	23	.	.	NOUN
crl-16095	179	24	2	2	NUM
crl-16095	179	25	(	(	PUNCT
crl-16095	179	26	2004	2004	NUM
crl-16095	179	27	):	):	PUNCT
crl-16095	180	1	95–109	95–109	NUM
crl-16095	180	2	.	.	PUNCT
crl-16095	181	1	5	5	NUM
crl-16095	181	2	.	.	PUNCT
crl-16095	181	3	julie	julie	PROPN
crl-16095	181	4	arnold	arnold	PROPN
crl-16095	181	5	and	and	CCONJ
crl-16095	181	6	neil	neil	PROPN
crl-16095	181	7	kaske	kaske	PROPN
crl-16095	181	8	,	,	PUNCT
crl-16095	181	9	“	"	PUNCT
crl-16095	181	10	evaluating	evaluate	VERB
crl-16095	181	11	the	the	DET
crl-16095	181	12	quality	quality	NOUN
crl-16095	181	13	of	of	ADP
crl-16095	181	14	a	a	DET
crl-16095	181	15	chat	chat	NOUN
crl-16095	181	16	service	service	NOUN
crl-16095	181	17	,	,	PUNCT
crl-16095	181	18	”	"	PUNCT
crl-16095	181	19	portal	portal	ADJ
crl-16095	181	20	:	:	PUNCT
crl-16095	181	21	libraries	library	NOUN
crl-16095	181	22	&	&	CCONJ
crl-16095	181	23	the	the	DET
crl-16095	181	24	academy	academy	PROPN
crl-16095	181	25	5	5	NUM
crl-16095	181	26	,	,	PUNCT
crl-16095	181	27	no	no	INTJ
crl-16095	181	28	.	.	NOUN
crl-16095	181	29	2	2	NUM
crl-16095	181	30	(	(	PUNCT
crl-16095	181	31	2005	2005	NUM
crl-16095	181	32	):	):	PUNCT
crl-16095	181	33	177–93	177–93	NUM
crl-16095	181	34	.	.	PUNCT
crl-16095	182	1	6	6	NUM
crl-16095	182	2	.	.	PUNCT
crl-16095	182	3	jenna	jenna	PROPN
crl-16095	182	4	ryan	ryan	PROPN
crl-16095	182	5	,	,	PUNCT
crl-16095	182	6	alice	alice	PROPN
crl-16095	182	7	l.	l.	PROPN
crl-16095	182	8	daughtery	daughtery	PROPN
crl-16095	182	9	,	,	PUNCT
crl-16095	182	10	and	and	CCONJ
crl-16095	182	11	emily	emily	PROPN
crl-16095	182	12	c.	c.	PROPN
crl-16095	182	13	mauldin	mauldin	PROPN
crl-16095	182	14	,	,	PUNCT
crl-16095	182	15	“	"	PUNCT
crl-16095	182	16	exploring	explore	VERB
crl-16095	182	17	the	the	DET
crl-16095	182	18	lsu	lsu	NOUN
crl-16095	182	19	libraries	library	NOUN
crl-16095	182	20	’	'	PUNCT
crl-16095	182	21	virtual	virtual	ADJ
crl-16095	182	22	reference	reference	NOUN
crl-16095	182	23	transcripts	transcript	NOUN
crl-16095	182	24	:	:	PUNCT
crl-16095	182	25	an	an	DET
crl-16095	182	26	analysis	analysis	NOUN
crl-16095	182	27	,	,	PUNCT
crl-16095	182	28	”	"	PUNCT
crl-16095	182	29	electronic	electronic	ADJ
crl-16095	182	30	journal	journal	NOUN
crl-16095	182	31	of	of	ADP
crl-16095	182	32	academic	academic	PROPN
crl-16095	182	33	&	&	CCONJ
crl-16095	182	34	special	special	ADJ
crl-16095	182	35	librarianship	librarianship	NOUN
crl-16095	182	36	7	7	NUM
crl-16095	182	37	,	,	PUNCT
crl-16095	182	38	no	no	INTJ
crl-16095	182	39	.	.	NOUN
crl-16095	182	40	3	3	NUM
crl-16095	182	41	(	(	PUNCT
crl-16095	182	42	2006	2006	NUM
crl-16095	182	43	):	):	PUNCT
crl-16095	182	44	1	1	NUM
crl-16095	182	45	.	.	X
crl-16095	182	46	7	7	X
crl-16095	182	47	.	.	X
crl-16095	182	48	pnina	pnina	PROPN
crl-16095	182	49	shachaf	shachaf	PROPN
crl-16095	182	50	and	and	CCONJ
crl-16095	182	51	sarah	sarah	PROPN
crl-16095	182	52	m.	m.	PROPN
crl-16095	182	53	horowitz	horowitz	PROPN
crl-16095	182	54	,	,	PUNCT
crl-16095	182	55	“	"	PUNCT
crl-16095	182	56	virtual	virtual	ADJ
crl-16095	182	57	reference	reference	NOUN
crl-16095	182	58	service	service	NOUN
crl-16095	182	59	evaluation	evaluation	NOUN
crl-16095	182	60	:	:	PUNCT
crl-16095	182	61	adherence	adherence	NOUN
crl-16095	182	62	to	to	ADP
crl-16095	182	63	rusa	rusa	VERB
crl-16095	182	64	behavioral	behavioral	ADJ
crl-16095	182	65	guideline	guideline	NOUN
crl-16095	182	66	and	and	CCONJ
crl-16095	182	67	ifla	ifla	VERB
crl-16095	182	68	digital	digital	ADJ
crl-16095	182	69	reference	reference	NOUN
crl-16095	182	70	guidelines	guideline	NOUN
crl-16095	182	71	,	,	PUNCT
crl-16095	182	72	”	"	PUNCT
crl-16095	182	73	library	library	NOUN
crl-16095	182	74	and	and	CCONJ
crl-16095	182	75	information	information	NOUN
crl-16095	182	76	science	science	NOUN
crl-16095	182	77	research	research	NOUN
crl-16095	182	78	30	30	NUM
crl-16095	182	79	,	,	PUNCT
crl-16095	182	80	no	no	INTJ
crl-16095	182	81	.	.	NOUN
crl-16095	182	82	2	2	NUM
crl-16095	182	83	(	(	PUNCT
crl-16095	182	84	2008	2008	NUM
crl-16095	182	85	):	):	PUNCT
crl-16095	182	86	122–37	122–37	NUM
crl-16095	182	87	.	.	PUNCT
crl-16095	183	1	8	8	NUM
crl-16095	183	2	.	.	X
crl-16095	183	3	christina	christina	PROPN
crl-16095	183	4	desai	desai	PROPN
crl-16095	183	5	and	and	CCONJ
crl-16095	183	6	stephanie	stephanie	PROPN
crl-16095	183	7	j.	j.	PROPN
crl-16095	183	8	graves	graves	PROPN
crl-16095	183	9	,	,	PUNCT
crl-16095	183	10	“	"	PUNCT
crl-16095	183	11	instruction	instruction	NOUN
crl-16095	183	12	via	via	ADP
crl-16095	183	13	instant	instant	ADJ
crl-16095	183	14	messaging	messaging	NOUN
crl-16095	183	15	reference	reference	NOUN
crl-16095	183	16	:	:	PUNCT
crl-16095	183	17	what	what	PRON
crl-16095	183	18	’s	’s	AUX
crl-16095	183	19	happening	happen	VERB
crl-16095	183	20	,	,	PUNCT
crl-16095	183	21	”	"	PUNCT
crl-16095	183	22	the	the	DET
crl-16095	183	23	electronic	electronic	ADJ
crl-16095	183	24	library	library	NOUN
crl-16095	183	25	4	4	NUM
crl-16095	183	26	,	,	PUNCT
crl-16095	183	27	no	no	INTJ
crl-16095	183	28	.	.	NOUN
crl-16095	183	29	2	2	NUM
crl-16095	183	30	(	(	PUNCT
crl-16095	183	31	2006	2006	NUM
crl-16095	183	32	):	):	PUNCT
crl-16095	183	33	174–89	174–89	NOUN
crl-16095	183	34	.	.	X
crl-16095	184	1	9	9	X
crl-16095	184	2	.	.	X
crl-16095	184	3	daniel	daniel	PROPN
crl-16095	184	4	g.	g.	PROPN
crl-16095	184	5	kipnis	kipnis	PROPN
crl-16095	184	6	and	and	CCONJ
crl-16095	184	7	gary	gary	PROPN
crl-16095	184	8	e.	e.	PROPN
crl-16095	184	9	kaplan	kaplan	PROPN
crl-16095	184	10	,	,	PUNCT
crl-16095	184	11	“	"	PUNCT
crl-16095	184	12	analysis	analysis	NOUN
crl-16095	184	13	and	and	CCONJ
crl-16095	184	14	lessons	lesson	NOUN
crl-16095	184	15	learned	learn	VERB
crl-16095	184	16	instituting	institute	VERB
crl-16095	184	17	an	an	DET
crl-16095	184	18	instant	instant	ADJ
crl-16095	184	19	messaging	messaging	NOUN
crl-16095	184	20	reference	reference	NOUN
crl-16095	184	21	service	service	NOUN
crl-16095	184	22	at	at	ADP
crl-16095	184	23	an	an	DET
crl-16095	184	24	academic	academic	ADJ
crl-16095	184	25	health	health	NOUN
crl-16095	184	26	sciences	science	NOUN
crl-16095	184	27	library	library	NOUN
crl-16095	184	28	:	:	PUNCT
crl-16095	184	29	the	the	DET
crl-16095	184	30	first	first	ADJ
crl-16095	184	31	year	year	NOUN
crl-16095	184	32	,	,	PUNCT
crl-16095	184	33	”	"	PUNCT
crl-16095	184	34	medical	medical	ADJ
crl-16095	184	35	reference	reference	NOUN
crl-16095	184	36	services	service	NOUN
crl-16095	184	37	quarterly	quarterly	ADV
crl-16095	184	38	27	27	NUM
crl-16095	184	39	,	,	PUNCT
crl-16095	184	40	no	no	INTJ
crl-16095	184	41	.	.	NOUN
crl-16095	184	42	1	1	NUM
crl-16095	184	43	(	(	PUNCT
crl-16095	184	44	2008	2008	NUM
crl-16095	184	45	):	):	PUNCT
crl-16095	184	46	33–51	33–51	NUM
crl-16095	184	47	.	.	PUNCT
crl-16095	184	48	10	10	NUM
crl-16095	184	49	.	.	PUNCT
crl-16095	185	1	william	william	PROPN
crl-16095	185	2	a.	a.	PROPN
crl-16095	185	3	katz	katz	PROPN
crl-16095	185	4	,	,	PUNCT
crl-16095	185	5	introduction	introduction	NOUN
crl-16095	185	6	to	to	PART
crl-16095	185	7	reference	reference	NOUN
crl-16095	185	8	work	work	NOUN
crl-16095	185	9	,	,	PUNCT
crl-16095	185	10	7th	7th	ADJ
crl-16095	185	11	ed	ed	NOUN
crl-16095	185	12	.	.	PUNCT
crl-16095	186	1	(	(	PUNCT
crl-16095	186	2	new	new	PROPN
crl-16095	186	3	york	york	PROPN
crl-16095	186	4	:	:	PUNCT
crl-16095	186	5	mcgraw	mcgraw	PROPN
crl-16095	186	6	hill	hill	PROPN
crl-16095	186	7	,	,	PUNCT
crl-16095	186	8	1992	1992	NUM
crl-16095	186	9	)	)	PUNCT
crl-16095	186	10	.	.	PUNCT
crl-16095	187	1	11	11	NUM
crl-16095	187	2	.	.	PUNCT
crl-16095	188	1	arnold	arnold	PROPN
crl-16095	188	2	and	and	CCONJ
crl-16095	188	3	kaske	kaske	PROPN
crl-16095	188	4	,	,	PUNCT
crl-16095	188	5	“	"	PUNCT
crl-16095	188	6	evaluating	evaluate	VERB
crl-16095	188	7	the	the	DET
crl-16095	188	8	quality	quality	NOUN
crl-16095	188	9	of	of	ADP
crl-16095	188	10	a	a	DET
crl-16095	188	11	chat	chat	NOUN
crl-16095	188	12	service	service	NOUN
crl-16095	188	13	.	.	PUNCT
crl-16095	188	14	”	"	PUNCT
crl-16095	189	1	12	12	NUM
crl-16095	189	2	.	.	PUNCT
crl-16095	190	1	rusa	rusa	PROPN
crl-16095	190	2	rss	rss	PROPN
crl-16095	190	3	management	management	NOUN
crl-16095	190	4	of	of	ADP
crl-16095	190	5	reference	reference	NOUN
crl-16095	190	6	committee	committee	NOUN
crl-16095	190	7	,	,	PUNCT
crl-16095	190	8	guidelines	guideline	NOUN
crl-16095	190	9	for	for	ADP
crl-16095	190	10	the	the	DET
crl-16095	190	11	behavioral	behavioral	ADJ
crl-16095	190	12	performance	performance	NOUN
crl-16095	190	13	of	of	ADP
crl-16095	190	14	reference	reference	NOUN
crl-16095	190	15	and	and	CCONJ
crl-16095	190	16	information	information	NOUN
crl-16095	190	17	service	service	NOUN
crl-16095	190	18	providers	provider	NOUN
crl-16095	190	19	,	,	PUNCT
crl-16095	190	20	june	june	PROPN
crl-16095	190	21	2004	2004	NUM
crl-16095	190	22	.	.	PUNCT
crl-16095	191	1	available	available	ADJ
crl-16095	191	2	online	online	ADV
crl-16095	191	3	at	at	ADP
crl-16095	191	4	www.ala.org/template.cfm?section=home&template=/contentmanagement/contentdisplay	www.ala.org/template.cfm?section=home&template=/contentmanagement/contentdisplay	NOUN
crl-16095	191	5	.	.	PUNCT
crl-16095	192	1	cfm&contentid=26937	cfm&contentid=26937	PROPN
crl-16095	192	2	.	.	PUNCT
crl-16095	193	1	[	[	X
crl-16095	193	2	accessed	access	VERB
crl-16095	193	3	18	18	NUM
crl-16095	193	4	march	march	NOUN
crl-16095	193	5	2009	2009	NUM
crl-16095	193	6	]	]	PUNCT
crl-16095	193	7	.	.	PUNCT
crl-16095	194	1	13	13	NUM
crl-16095	194	2	.	.	PUNCT
crl-16095	195	1	peter	peter	PROPN
crl-16095	195	2	hernon	hernon	PROPN
crl-16095	195	3	and	and	CCONJ
crl-16095	195	4	charles	charles	PROPN
crl-16095	195	5	r.	r.	PROPN
crl-16095	195	6	mcclure	mcclure	PROPN
crl-16095	195	7	,	,	PUNCT
crl-16095	195	8	“	"	PUNCT
crl-16095	195	9	unobtrusive	unobtrusive	ADJ
crl-16095	195	10	testing	testing	NOUN
crl-16095	195	11	:	:	PUNCT
crl-16095	195	12	the	the	DET
crl-16095	195	13	55	55	NUM
crl-16095	195	14	%	%	NOUN
crl-16095	195	15	rule	rule	NOUN
crl-16095	195	16	,	,	PUNCT
crl-16095	195	17	”	"	PUNCT
crl-16095	195	18	library	library	NOUN
crl-16095	195	19	journal	journal	NOUN
crl-16095	195	20	111	111	NUM
crl-16095	195	21	,	,	PUNCT
crl-16095	195	22	no	no	INTJ
crl-16095	195	23	.	.	NOUN
crl-16095	195	24	7	7	NUM
crl-16095	195	25	(	(	PUNCT
crl-16095	195	26	1986	1986	NUM
crl-16095	195	27	):	):	PUNCT
crl-16095	195	28	37–41	37–41	NUM
crl-16095	195	29	.	.	PUNCT
crl-16095	195	30	14	14	NUM
crl-16095	195	31	.	.	PUNCT
crl-16095	196	1	wyoma	wyoma	PROPN
crl-16095	196	2	van	van	PROPN
crl-16095	196	3	duinkerken	duinkerken	PROPN
crl-16095	196	4	,	,	PUNCT
crl-16095	196	5	jane	jane	PROPN
crl-16095	196	6	stephens	stephen	NOUN
crl-16095	196	7	,	,	PUNCT
crl-16095	196	8	and	and	CCONJ
crl-16095	196	9	karen	karen	PROPN
crl-16095	196	10	i.	i.	PROPN
crl-16095	196	11	macdonald	macdonald	PROPN
crl-16095	196	12	,	,	PUNCT
crl-16095	196	13	“	"	PUNCT
crl-16095	196	14	the	the	DET
crl-16095	196	15	chat	chat	PROPN
crl-16095	196	16	reference	reference	NOUN
crl-16095	196	17	interview	interview	NOUN
crl-16095	196	18	:	:	PUNCT
crl-16095	196	19	seeking	seek	VERB
crl-16095	196	20	evidence	evidence	NOUN
crl-16095	196	21	based	base	VERB
crl-16095	196	22	on	on	ADP
crl-16095	196	23	rusa	rusa	PROPN
crl-16095	196	24	’s	’s	PART
crl-16095	196	25	guidelines	guideline	NOUN
crl-16095	196	26	:	:	PUNCT
crl-16095	196	27	a	a	DET
crl-16095	196	28	case	case	NOUN
crl-16095	196	29	study	study	NOUN
crl-16095	196	30	at	at	ADP
crl-16095	196	31	texas	texas	PROPN
crl-16095	196	32	a&m	a&m	PROPN
crl-16095	196	33	university	university	PROPN
crl-16095	196	34	libraries	library	NOUN
crl-16095	196	35	,	,	PUNCT
crl-16095	196	36	”	"	PUNCT
crl-16095	196	37	new	new	ADJ
crl-16095	196	38	library	library	NOUN
crl-16095	196	39	world	world	NOUN
crl-16095	196	40	110	110	NUM
crl-16095	196	41	,	,	PUNCT
crl-16095	196	42	nos	nos	X
crl-16095	196	43	.	.	PROPN
crl-16095	196	44	3/4	3/4	NUM
crl-16095	196	45	(	(	PUNCT
crl-16095	196	46	2009	2009	NUM
crl-16095	196	47	):	):	PUNCT
crl-16095	196	48	107–21	107–21	NUM
crl-16095	196	49	.	.	NOUN
crl-16095	196	50	15	15	NUM
crl-16095	196	51	.	.	PUNCT
crl-16095	197	1	bernie	bernie	PROPN
crl-16095	197	2	sloan	sloan	PROPN
crl-16095	197	3	,	,	PUNCT
crl-16095	197	4	e	e	NOUN
crl-16095	197	5	-	-	NOUN
crl-16095	197	6	mail	mail	NOUN
crl-16095	197	7	to	to	ADP
crl-16095	197	8	library	library	NOUN
crl-16095	197	9	reference	reference	NOUN
crl-16095	197	10	issues	issue	VERB
crl-16095	197	11	electronic	electronic	ADJ
crl-16095	197	12	mailing	mailing	NOUN
crl-16095	197	13	list	list	NOUN
crl-16095	197	14	(	(	PUNCT
crl-16095	197	15	re	re	ADP
crl-16095	197	16	:	:	PUNCT
crl-16095	197	17	how	how	SCONJ
crl-16095	197	18	to	to	PART
crl-16095	197	19	help	help	VERB
crl-16095	197	20	frustrated	frustrated	ADJ
crl-16095	197	21	searchers	searcher	NOUN
crl-16095	197	22	)	)	PUNCT
crl-16095	197	23	,	,	PUNCT
crl-16095	197	24	may	may	AUX
crl-16095	197	25	10	10	NUM
crl-16095	197	26	,	,	PUNCT
crl-16095	197	27	2005	2005	NUM
crl-16095	197	28	.	.	PUNCT
crl-16095	198	1	370	370	NUM
crl-16095	198	2	  	  	SPACE
crl-16095	198	3	college	college	NOUN
crl-16095	198	4	 	 	SPACE
crl-16095	198	5	&	&	CCONJ
crl-16095	198	6	 	 	SPACE
crl-16095	198	7	research	research	NOUN
crl-16095	198	8	 	 	SPACE
crl-16095	198	9	libraries	library	NOUN
crl-16095	198	10	  	  	SPACE
crl-16095	198	11	july	july	PROPN
crl-16095	198	12	 	 	SPACE
crl-16095	198	13	2010	2010	NUM
crl-16095	198	14	appendix	appendix	NOUN
crl-16095	198	15	.	.	PUNCT
crl-16095	198	16	 	 	SPACE
crl-16095	198	17	transcript	transcript	NOUN
crl-16095	198	18	 	 	SPACE
crl-16095	198	19	coding	code	VERB
crl-16095	198	20	 	 	SPACE
crl-16095	198	21	key	key	ADJ
crl-16095	198	22	day	day	NOUN
crl-16095	198	23	:	:	PUNCT
crl-16095	198	24	 	 	SPACE
crl-16095	198	25	select	select	ADJ
crl-16095	198	26	from	from	ADP
crl-16095	198	27	drop	drop	NOUN
crl-16095	198	28	-	-	PUNCT
crl-16095	198	29	down	down	ADP
crl-16095	198	30	box	box	NOUN
crl-16095	198	31	.	.	PUNCT
crl-16095	199	1	date	date	NOUN
crl-16095	199	2	:	:	PUNCT
crl-16095	199	3	 	 	SPACE
crl-16095	199	4	the	the	DET
crl-16095	199	5	date	date	NOUN
crl-16095	199	6	should	should	AUX
crl-16095	199	7	be	be	AUX
crl-16095	199	8	entered	enter	VERB
crl-16095	199	9	in	in	ADP
crl-16095	199	10	same	same	ADJ
crl-16095	199	11	format	format	NOUN
crl-16095	199	12	as	as	SCONJ
crl-16095	199	13	it	it	PRON
crl-16095	199	14	appears	appear	VERB
crl-16095	199	15	on	on	ADP
crl-16095	199	16	transcript	transcript	NOUN
crl-16095	199	17	:	:	PUNCT
crl-16095	199	18	e.g.	e.g.	ADV
crl-16095	199	19	,	,	PUNCT
crl-16095	199	20	04_may_06	04_may_06	NUM
crl-16095	199	21	or	or	CCONJ
crl-16095	199	22	20_jan	20_jan	NUM
crl-16095	199	23	2_05	2_05	NOUN
crl-16095	199	24	.	.	PUNCT
crl-16095	200	1	session	session	NOUN
crl-16095	200	2	 	 	SPACE
crl-16095	200	3	start	start	NOUN
crl-16095	200	4	 	 	SPACE
crl-16095	200	5	and	and	CCONJ
crl-16095	200	6	 	 	SPACE
crl-16095	200	7	session	session	NOUN
crl-16095	200	8	 	 	SPACE
crl-16095	200	9	end	end	NOUN
crl-16095	200	10	:	:	PUNCT
crl-16095	200	11	 	 	SPACE
crl-16095	200	12	indicate	indicate	VERB
crl-16095	200	13	in	in	ADP
crl-16095	200	14	24	24	NUM
crl-16095	200	15	-	-	PUNCT
crl-16095	200	16	hour	hour	NOUN
crl-16095	200	17	time	time	NOUN
crl-16095	200	18	.	.	PUNCT
crl-16095	201	1	account	account	NOUN
crl-16095	201	2	:	:	PUNCT
crl-16095	201	3	default	default	NOUN
crl-16095	201	4	is	be	AUX
crl-16095	201	5	bumain	bumain	ADJ
crl-16095	201	6	.	.	PUNCT
crl-16095	202	1	change	change	NOUN
crl-16095	202	2	if	if	SCONJ
crl-16095	202	3	busci	busci	NOUN
crl-16095	202	4	.	.	PUNCT
crl-16095	203	1	repeat	repeat	NOUN
crl-16095	203	2	 	 	SPACE
crl-16095	203	3	user	user	NOUN
crl-16095	203	4	:	:	PUNCT
crl-16095	203	5	default	default	NOUN
crl-16095	203	6	is	be	AUX
crl-16095	203	7	no	no	PRON
crl-16095	203	8	.	.	PUNCT
crl-16095	204	1	a	a	DET
crl-16095	204	2	repeat	repeat	NOUN
crl-16095	204	3	user	user	NOUN
crl-16095	204	4	is	be	AUX
crl-16095	204	5	someone	someone	PRON
crl-16095	204	6	who	who	PRON
crl-16095	204	7	has	have	AUX
crl-16095	204	8	used	use	VERB
crl-16095	204	9	the	the	DET
crl-16095	204	10	service	service	NOUN
crl-16095	204	11	more	more	ADJ
crl-16095	204	12	than	than	ADP
crl-16095	204	13	one	one	NUM
crl-16095	204	14	occasion	occasion	NOUN
crl-16095	204	15	.	.	PUNCT
crl-16095	205	1	do	do	AUX
crl-16095	205	2	not	not	PART
crl-16095	205	3	count	count	VERB
crl-16095	205	4	users	user	NOUN
crl-16095	205	5	who	who	PRON
crl-16095	205	6	reopen	reopen	VERB
crl-16095	205	7	a	a	DET
crl-16095	205	8	session	session	NOUN
crl-16095	205	9	to	to	PART
crl-16095	205	10	ask	ask	VERB
crl-16095	205	11	additional	additional	ADJ
crl-16095	205	12	or	or	CCONJ
crl-16095	205	13	follow	follow	VERB
crl-16095	205	14	-	-	PUNCT
crl-16095	205	15	up	up	ADP
crl-16095	205	16	questions	question	NOUN
crl-16095	205	17	.	.	PUNCT
crl-16095	206	1	the	the	DET
crl-16095	206	2	transcripts	transcript	NOUN
crl-16095	206	3	have	have	AUX
crl-16095	206	4	been	be	AUX
crl-16095	206	5	organized	organize	VERB
crl-16095	206	6	by	by	ADP
crl-16095	206	7	user	user	NOUN
crl-16095	206	8	name	name	NOUN
crl-16095	206	9	so	so	ADV
crl-16095	206	10	repeat	repeat	NOUN
crl-16095	206	11	users	user	NOUN
crl-16095	206	12	should	should	AUX
crl-16095	206	13	be	be	AUX
crl-16095	206	14	grouped	group	VERB
crl-16095	206	15	together	together	ADV
crl-16095	206	16	.	.	PUNCT
crl-16095	207	1	delay	delay	VERB
crl-16095	207	2	 	 	SPACE
crl-16095	207	3	in	in	ADP
crl-16095	207	4	 	 	SPACE
crl-16095	207	5	response	response	NOUN
crl-16095	207	6	:	:	PUNCT
crl-16095	207	7	 	 	SPACE
crl-16095	207	8	indicate	indicate	VERB
crl-16095	207	9	no	no	INTJ
crl-16095	207	10	if	if	SCONJ
crl-16095	207	11	question	question	NOUN
crl-16095	207	12	was	be	AUX
crl-16095	207	13	responded	respond	VERB
crl-16095	207	14	to	to	ADP
crl-16095	207	15	in	in	ADP
crl-16095	207	16	less	less	ADJ
crl-16095	207	17	than	than	ADP
crl-16095	207	18	a	a	PRON
crl-16095	207	19	minute	minute	NOUN
crl-16095	207	20	.	.	PUNCT
crl-16095	208	1	indicate	indicate	VERB
crl-16095	208	2	yes	yes	INTJ
crl-16095	208	3	if	if	SCONJ
crl-16095	208	4	it	it	PRON
crl-16095	208	5	took	take	VERB
crl-16095	208	6	a	a	DET
crl-16095	208	7	librarian	librarian	NOUN
crl-16095	208	8	over	over	ADP
crl-16095	208	9	a	a	DET
crl-16095	208	10	minute	minute	NOUN
crl-16095	208	11	to	to	PART
crl-16095	208	12	respond	respond	VERB
crl-16095	208	13	.	.	PUNCT
crl-16095	209	1	no	no	DET
crl-16095	209	2	 	 	SPACE
crl-16095	209	3	response	response	NOUN
crl-16095	209	4	:	:	PUNCT
crl-16095	209	5	 	 	SPACE
crl-16095	209	6	default	default	NOUN
crl-16095	209	7	is	be	AUX
crl-16095	209	8	no	no	DET
crl-16095	209	9	.	.	PUNCT
crl-16095	209	10	check	check	VERB
crl-16095	210	1	yes	yes	INTJ
crl-16095	210	2	if	if	SCONJ
crl-16095	210	3	there	there	PRON
crl-16095	210	4	was	be	VERB
crl-16095	210	5	a	a	DET
crl-16095	210	6	delay	delay	NOUN
crl-16095	210	7	in	in	ADP
crl-16095	210	8	the	the	DET
crl-16095	210	9	response	response	NOUN
crl-16095	210	10	.	.	PUNCT
crl-16095	211	1	time	time	NOUN
crl-16095	211	2	 	 	SPACE
crl-16095	211	3	lapse	lapse	NOUN
crl-16095	211	4	 	 	SPACE
crl-16095	211	5	(	(	PUNCT
crl-16095	211	6	minutes	minute	NOUN
crl-16095	211	7	):	):	PUNCT
crl-16095	211	8	 	 	SPACE
crl-16095	211	9	indicate	indicate	VERB
crl-16095	211	10	the	the	DET
crl-16095	211	11	number	number	NOUN
crl-16095	211	12	of	of	ADP
crl-16095	211	13	minutes	minute	NOUN
crl-16095	211	14	it	it	PRON
crl-16095	211	15	took	take	VERB
crl-16095	211	16	for	for	SCONJ
crl-16095	211	17	the	the	DET
crl-16095	211	18	librarian	librarian	PROPN
crl-16095	211	19	to	to	PART
crl-16095	211	20	respond	respond	VERB
crl-16095	211	21	or	or	CCONJ
crl-16095	211	22	if	if	SCONJ
crl-16095	211	23	no	no	DET
crl-16095	211	24	response	response	NOUN
crl-16095	211	25	.	.	PUNCT
crl-16095	212	1	no	no	DET
crl-16095	212	2	 	 	SPACE
crl-16095	212	3	response	response	NOUN
crl-16095	212	4	:	:	PUNCT
crl-16095	212	5	 	 	SPACE
crl-16095	212	6	check	check	VERB
crl-16095	212	7	if	if	SCONJ
crl-16095	212	8	there	there	PRON
crl-16095	212	9	was	be	VERB
crl-16095	212	10	no	no	DET
crl-16095	212	11	response	response	NOUN
crl-16095	212	12	from	from	ADP
crl-16095	212	13	a	a	DET
crl-16095	212	14	librarian	librarian	NOUN
crl-16095	212	15	or	or	CCONJ
crl-16095	212	16	if	if	SCONJ
crl-16095	212	17	user	user	NOUN
crl-16095	212	18	failed	fail	VERB
crl-16095	212	19	to	to	PART
crl-16095	212	20	respond	respond	VERB
crl-16095	212	21	after	after	ADP
crl-16095	212	22	asking	ask	VERB
crl-16095	212	23	a	a	DET
crl-16095	212	24	question	question	NOUN
crl-16095	212	25	.	.	PUNCT
crl-16095	213	1	user	user	NOUN
crl-16095	213	2	 	 	SPACE
crl-16095	213	3	demographic	demographic	ADJ
crl-16095	213	4	:	:	PUNCT
crl-16095	213	5	 	 	SPACE
crl-16095	213	6	enter	enter	VERB
crl-16095	213	7	as	as	ADP
crl-16095	213	8	“	"	PUNCT
crl-16095	213	9	unknown	unknown	ADJ
crl-16095	213	10	”	"	PUNCT
crl-16095	213	11	unless	unless	SCONJ
crl-16095	213	12	the	the	DET
crl-16095	213	13	user	user	NOUN
crl-16095	213	14	identifies	identify	VERB
crl-16095	213	15	himor	himor	VERB
crl-16095	213	16	herself	herself	PRON
crl-16095	213	17	(	(	PUNCT
crl-16095	213	18	e.g.	e.g.	ADV
crl-16095	213	19	,	,	PUNCT
crl-16095	213	20	“	"	PUNCT
crl-16095	213	21	hi	hi	INTJ
crl-16095	213	22	;	;	PUNCT
crl-16095	213	23	i	i	PRON
crl-16095	213	24	’m	’m	VERB
crl-16095	213	25	an	an	DET
crl-16095	213	26	undergraduate	undergraduate	NOUN
crl-16095	213	27	student	student	NOUN
crl-16095	213	28	”	"	PUNCT
crl-16095	213	29	)	)	PUNCT
crl-16095	213	30	or	or	CCONJ
crl-16095	213	31	when	when	SCONJ
crl-16095	213	32	it	it	PRON
crl-16095	213	33	is	be	AUX
crl-16095	213	34	it	it	PRON
crl-16095	213	35	evident	evident	ADJ
crl-16095	213	36	from	from	ADP
crl-16095	213	37	reading	read	VERB
crl-16095	213	38	the	the	DET
crl-16095	213	39	transcript	transcript	NOUN
crl-16095	213	40	.	.	PUNCT
crl-16095	214	1	staff	staff	NOUN
crl-16095	214	2	 	 	SPACE
crl-16095	214	3	demographic	demographic	ADJ
crl-16095	214	4	:	:	PUNCT
crl-16095	214	5	 	 	SPACE
crl-16095	214	6	leave	leave	VERB
crl-16095	214	7	as	as	ADP
crl-16095	214	8	“	"	PUNCT
crl-16095	214	9	unknown	unknown	ADJ
crl-16095	214	10	”	"	PUNCT
crl-16095	214	11	unless	unless	SCONJ
crl-16095	214	12	the	the	DET
crl-16095	214	13	librarian	librarian	PROPN
crl-16095	214	14	identifies	identify	VERB
crl-16095	214	15	heror	heror	NOUN
crl-16095	214	16	himself	himself	PRON
crl-16095	214	17	(	(	PUNCT
crl-16095	214	18	e.g.	e.g.	ADV
crl-16095	214	19	,	,	PUNCT
crl-16095	214	20	“	"	PUNCT
crl-16095	214	21	i	i	PRON
crl-16095	214	22	’m	’m	VERB
crl-16095	214	23	the	the	DET
crl-16095	214	24	nursing	nursing	NOUN
crl-16095	214	25	librarian	librarian	NOUN
crl-16095	214	26	”	"	PUNCT
crl-16095	214	27	)	)	PUNCT
crl-16095	214	28	or	or	CCONJ
crl-16095	214	29	when	when	SCONJ
crl-16095	214	30	it	it	PRON
crl-16095	214	31	is	be	AUX
crl-16095	214	32	it	it	PRON
crl-16095	214	33	evident	evident	ADJ
crl-16095	214	34	from	from	ADP
crl-16095	214	35	reading	read	VERB
crl-16095	214	36	the	the	DET
crl-16095	214	37	transcript	transcript	NOUN
crl-16095	214	38	.	.	PUNCT
crl-16095	215	1	how	how	SCONJ
crl-16095	215	2	 	 	SPACE
crl-16095	215	3	many	many	ADJ
crl-16095	215	4	 	 	SPACE
crl-16095	215	5	questions	question	NOUN
crl-16095	215	6	 	 	SPACE
crl-16095	215	7	did	do	VERB
crl-16095	215	8	 	 	SPACE
crl-16095	215	9	the	the	DET
crl-16095	215	10	 	 	SPACE
crl-16095	215	11	user	user	NOUN
crl-16095	215	12	 	 	SPACE
crl-16095	215	13	ask	ask	NOUN
crl-16095	215	14	?	?	PUNCT
crl-16095	215	15	 	 	SPACE
crl-16095	215	16	count	count	VERB
crl-16095	215	17	only	only	ADV
crl-16095	215	18	distinct	distinct	ADJ
crl-16095	215	19	reference	reference	NOUN
crl-16095	215	20	questions	question	NOUN
crl-16095	215	21	.	.	PUNCT
crl-16095	216	1	for	for	ADP
crl-16095	216	2	example	example	NOUN
crl-16095	216	3	,	,	PUNCT
crl-16095	216	4	“	"	PUNCT
crl-16095	216	5	can	can	AUX
crl-16095	216	6	you	you	PRON
crl-16095	216	7	tell	tell	VERB
crl-16095	216	8	me	i	PRON
crl-16095	216	9	how	how	SCONJ
crl-16095	216	10	much	much	ADJ
crl-16095	216	11	photocopying	photocopying	NOUN
crl-16095	216	12	is	be	AUX
crl-16095	216	13	and	and	CCONJ
crl-16095	216	14	where	where	SCONJ
crl-16095	216	15	do	do	AUX
crl-16095	216	16	i	i	PRON
crl-16095	216	17	find	find	VERB
crl-16095	216	18	peerreviewed	peerreviewed	ADJ
crl-16095	216	19	article	article	NOUN
crl-16095	216	20	?	?	PUNCT
crl-16095	216	21	”	"	PUNCT
crl-16095	216	22	do	do	AUX
crl-16095	216	23	not	not	PART
crl-16095	216	24	count	count	VERB
crl-16095	216	25	related	related	ADJ
crl-16095	216	26	questions	question	NOUN
crl-16095	216	27	.	.	PUNCT
crl-16095	217	1	what	what	PRON
crl-16095	217	2	 	 	SPACE
crl-16095	217	3	was	be	AUX
crl-16095	217	4	 	 	SPACE
crl-16095	217	5	the	the	DET
crl-16095	217	6	 	 	SPACE
crl-16095	217	7	reference	reference	NOUN
crl-16095	217	8	 	 	SPACE
crl-16095	217	9	question	question	NOUN
crl-16095	217	10	?	?	PUNCT
crl-16095	217	11	 	 	SPACE
crl-16095	217	12	quote	quote	INTJ
crl-16095	217	13	or	or	CCONJ
crl-16095	217	14	paraphrase	paraphrase	VERB
crl-16095	217	15	the	the	DET
crl-16095	217	16	user	user	NOUN
crl-16095	217	17	’s	’s	PART
crl-16095	217	18	question(s	question(s	NOUN
crl-16095	217	19	)	)	PUNCT
crl-16095	217	20	using	use	VERB
crl-16095	217	21	the	the	DET
crl-16095	217	22	user	user	NOUN
crl-16095	217	23	’s	’s	PART
crl-16095	217	24	terminology	terminology	NOUN
crl-16095	217	25	.	.	PUNCT
crl-16095	218	1	if	if	SCONJ
crl-16095	218	2	possible	possible	ADJ
crl-16095	218	3	,	,	PUNCT
crl-16095	218	4	identify	identify	VERB
crl-16095	218	5	the	the	DET
crl-16095	218	6	topic	topic	NOUN
crl-16095	218	7	:	:	PUNCT
crl-16095	218	8	e.g.	e.g.	ADV
crl-16095	218	9	,	,	PUNCT
crl-16095	218	10	“	"	PUNCT
crl-16095	218	11	looking	look	VERB
crl-16095	218	12	for	for	ADP
crl-16095	218	13	articles	article	NOUN
crl-16095	218	14	related	relate	VERB
crl-16095	218	15	to	to	ADP
crl-16095	218	16	the	the	DET
crl-16095	218	17	portrayal	portrayal	NOUN
crl-16095	218	18	of	of	ADP
crl-16095	218	19	women	woman	NOUN
crl-16095	218	20	in	in	ADP
crl-16095	218	21	advertising	advertising	NOUN
crl-16095	218	22	.	.	PUNCT
crl-16095	218	23	”	"	PUNCT
crl-16095	219	1	how	how	SCONJ
crl-16095	219	2	 	 	SPACE
crl-16095	219	3	would	would	AUX
crl-16095	219	4	 	 	SPACE
crl-16095	219	5	you	you	PRON
crl-16095	219	6	 	 	SPACE
crl-16095	219	7	characterize	characterize	VERB
crl-16095	219	8	 	 	SPACE
crl-16095	219	9	the	the	DET
crl-16095	219	10	 	 	SPACE
crl-16095	219	11	reference	reference	NOUN
crl-16095	219	12	 	 	SPACE
crl-16095	219	13	question	question	NOUN
crl-16095	219	14	?	?	PUNCT
crl-16095	220	1	select	select	ADJ
crl-16095	220	2	 	 	SPACE
crl-16095	220	3	as	as	ADP
crl-16095	220	4	 	 	SPACE
crl-16095	220	5	many	many	ADJ
crl-16095	220	6	 	 	SPACE
crl-16095	220	7	as	as	SCONJ
crl-16095	220	8	 	 	SPACE
crl-16095	220	9	apply	apply	VERB
crl-16095	220	10	:	:	PUNCT
crl-16095	220	11	  	  	SPACE
crl-16095	220	12	•	•	NOUN
crl-16095	220	13	bibliographic	bibliographic	ADJ
crl-16095	220	14	»	»	PUNCT
crl-16095	220	15	relates	relate	VERB
crl-16095	220	16	to	to	AUX
crl-16095	220	17	catalogue	catalogue	NOUN
crl-16095	220	18	look	look	NOUN
crl-16095	220	19	-	-	PUNCT
crl-16095	220	20	ups	up	NOUN
crl-16095	220	21	or	or	CCONJ
crl-16095	220	22	any	any	DET
crl-16095	220	23	aspect	aspect	NOUN
crl-16095	220	24	of	of	ADP
crl-16095	220	25	authorship	authorship	NOUN
crl-16095	220	26	or	or	CCONJ
crl-16095	220	27	publication	publication	NOUN
crl-16095	220	28	of	of	ADP
crl-16095	220	29	a	a	DET
crl-16095	220	30	work	work	NOUN
crl-16095	220	31	.	.	PUNCT
crl-16095	221	1	use	use	NOUN
crl-16095	221	2	for	for	ADP
crl-16095	221	3	citation	citation	NOUN
crl-16095	221	4	verifications	verification	NOUN
crl-16095	221	5	,	,	PUNCT
crl-16095	221	6	names	name	NOUN
crl-16095	221	7	of	of	ADP
crl-16095	221	8	authors	author	NOUN
crl-16095	221	9	,	,	PUNCT
crl-16095	221	10	information	information	NOUN
crl-16095	221	11	about	about	ADP
crl-16095	221	12	works	work	NOUN
crl-16095	221	13	,	,	PUNCT
crl-16095	221	14	edition	edition	NOUN
crl-16095	221	15	information	information	NOUN
crl-16095	221	16	,	,	PUNCT
crl-16095	221	17	copyright	copyright	NOUN
crl-16095	221	18	information	information	NOUN
crl-16095	221	19	,	,	PUNCT
crl-16095	221	20	etc	etc	X
crl-16095	221	21	.	.	X
crl-16095	221	22	•	•	NOUN
crl-16095	221	23	computer	computer	NOUN
crl-16095	221	24	/	/	SYM
crl-16095	221	25	mechanical	mechanical	ADJ
crl-16095	221	26	/	/	SYM
crl-16095	221	27	technical	technical	ADJ
crl-16095	221	28	help	help	NOUN
crl-16095	221	29	»	»	PUNCT
crl-16095	221	30	e.g.	e.g.	ADV
crl-16095	221	31	,	,	PUNCT
crl-16095	221	32	problems	problem	NOUN
crl-16095	221	33	connecting	connect	VERB
crl-16095	221	34	off	off	ADP
crl-16095	221	35	campus	campus	NOUN
crl-16095	221	36	,	,	PUNCT
crl-16095	221	37	getit@bu	getit@bu	PROPN
crl-16095	221	38	not	not	PART
crl-16095	221	39	working	work	VERB
crl-16095	221	40	,	,	PUNCT
crl-16095	221	41	database	database	NOUN
crl-16095	221	42	issues	issue	NOUN
crl-16095	221	43	.	.	PUNCT
crl-16095	222	1	coding	code	VERB
crl-16095	222	2	 	 	SPACE
crl-16095	222	3	into	into	ADP
crl-16095	222	4	 	 	SPACE
crl-16095	222	5	the	the	DET
crl-16095	222	6	 	 	SPACE
crl-16095	222	7	great	great	ADJ
crl-16095	222	8	 	 	SPACE
crl-16095	222	9	unknown	unknown	ADJ
crl-16095	222	10	  	  	SPACE
crl-16095	222	11	371	371	NUM
crl-16095	222	12	•	•	NOUN
crl-16095	222	13	directional	directional	ADJ
crl-16095	222	14	»	»	PUNCT
crl-16095	222	15	e.g.	e.g.	ADV
crl-16095	222	16	,	,	PUNCT
crl-16095	222	17	where	where	SCONJ
crl-16095	222	18	is	be	AUX
crl-16095	222	19	the	the	DET
crl-16095	222	20	photocopier	photocopier	NOUN
crl-16095	222	21	,	,	PUNCT
crl-16095	222	22	where	where	SCONJ
crl-16095	222	23	are	be	AUX
crl-16095	222	24	the	the	DET
crl-16095	222	25	ps	ps	NOUN
crl-16095	222	26	books	book	NOUN
crl-16095	222	27	located	locate	VERB
crl-16095	222	28	?	?	PUNCT
crl-16095	223	1	•	•	ADP
crl-16095	223	2	instructional	instructional	ADJ
crl-16095	223	3	»	»	PUNCT
crl-16095	223	4	use	use	NOUN
crl-16095	223	5	for	for	ADP
crl-16095	223	6	questions	question	NOUN
crl-16095	223	7	where	where	SCONJ
crl-16095	223	8	the	the	DET
crl-16095	223	9	user	user	NOUN
crl-16095	223	10	asked	ask	VERB
crl-16095	223	11	for	for	ADP
crl-16095	223	12	assistance	assistance	NOUN
crl-16095	223	13	in	in	ADP
crl-16095	223	14	using	use	VERB
crl-16095	223	15	library	library	ADJ
crl-16095	223	16	resources	resource	NOUN
crl-16095	223	17	(	(	PUNCT
crl-16095	223	18	e.g.	e.g.	ADV
crl-16095	223	19	,	,	PUNCT
crl-16095	223	20	how	how	SCONJ
crl-16095	223	21	do	do	AUX
crl-16095	223	22	i	i	PRON
crl-16095	223	23	search	search	NOUN
crl-16095	223	24	econlit	econlit	NOUN
crl-16095	223	25	)	)	PUNCT
crl-16095	223	26	or	or	CCONJ
crl-16095	223	27	where	where	SCONJ
crl-16095	223	28	the	the	DET
crl-16095	223	29	librarian	librarian	ADJ
crl-16095	223	30	provided	provide	VERB
crl-16095	223	31	instruction	instruction	NOUN
crl-16095	223	32	(	(	PUNCT
crl-16095	223	33	regardless	regardless	ADV
crl-16095	223	34	if	if	SCONJ
crl-16095	223	35	the	the	DET
crl-16095	223	36	user	user	NOUN
crl-16095	223	37	asked	ask	VERB
crl-16095	223	38	for	for	ADP
crl-16095	223	39	it	it	PRON
crl-16095	223	40	or	or	CCONJ
crl-16095	223	41	not	not	PART
crl-16095	223	42	)	)	PUNCT
crl-16095	223	43	.	.	PUNCT
crl-16095	224	1	•	•	NUM
crl-16095	224	2	library	library	PROPN
crl-16095	224	3	web	web	NOUN
crl-16095	224	4	site	site	NOUN
crl-16095	224	5	navigation	navigation	NOUN
crl-16095	224	6	»	»	PUNCT
crl-16095	224	7	use	use	NOUN
crl-16095	224	8	for	for	ADP
crl-16095	224	9	questions	question	NOUN
crl-16095	224	10	where	where	SCONJ
crl-16095	224	11	the	the	DET
crl-16095	224	12	user	user	NOUN
crl-16095	224	13	wanted	want	VERB
crl-16095	224	14	to	to	PART
crl-16095	224	15	know	know	VERB
crl-16095	224	16	where	where	SCONJ
crl-16095	224	17	something	something	PRON
crl-16095	224	18	was	be	AUX
crl-16095	224	19	located	locate	VERB
crl-16095	224	20	on	on	ADP
crl-16095	224	21	the	the	DET
crl-16095	224	22	web	web	NOUN
crl-16095	224	23	site	site	NOUN
crl-16095	224	24	(	(	PUNCT
crl-16095	224	25	e.g.	e.g.	ADV
crl-16095	224	26	,	,	PUNCT
crl-16095	224	27	where	where	SCONJ
crl-16095	224	28	are	be	AUX
crl-16095	224	29	e	e	NOUN
crl-16095	224	30	-	-	NOUN
crl-16095	224	31	reserves	reserve	NOUN
crl-16095	224	32	?	?	PUNCT
crl-16095	224	33	)	)	PUNCT
crl-16095	224	34	or	or	CCONJ
crl-16095	224	35	where	where	SCONJ
crl-16095	224	36	the	the	DET
crl-16095	224	37	librarian	librarian	NOUN
crl-16095	224	38	explained	explain	VERB
crl-16095	224	39	how	how	SCONJ
crl-16095	224	40	to	to	PART
crl-16095	224	41	find	find	VERB
crl-16095	224	42	something	something	PRON
crl-16095	224	43	on	on	ADP
crl-16095	224	44	the	the	DET
crl-16095	224	45	web	web	NOUN
crl-16095	224	46	site	site	NOUN
crl-16095	224	47	.	.	PUNCT
crl-16095	225	1	•	•	NUM
crl-16095	225	2	other	other	ADJ
crl-16095	225	3	»	»	PUNCT
crl-16095	225	4	use	use	NOUN
crl-16095	225	5	when	when	SCONJ
crl-16095	225	6	the	the	DET
crl-16095	225	7	question	question	NOUN
crl-16095	225	8	does	do	AUX
crl-16095	225	9	not	not	PART
crl-16095	225	10	fit	fit	VERB
crl-16095	225	11	into	into	ADP
crl-16095	225	12	any	any	DET
crl-16095	225	13	other	other	ADJ
crl-16095	225	14	category	category	NOUN
crl-16095	225	15	.	.	PUNCT
crl-16095	226	1	•	•	NOUN
crl-16095	226	2	out	out	ADP
crl-16095	226	3	of	of	ADP
crl-16095	226	4	scope	scope	NOUN
crl-16095	226	5	»	»	PUNCT
crl-16095	226	6	use	use	VERB
crl-16095	226	7	for	for	ADP
crl-16095	226	8	questions	question	NOUN
crl-16095	226	9	that	that	PRON
crl-16095	226	10	fall	fall	VERB
crl-16095	226	11	outside	outside	ADP
crl-16095	226	12	the	the	DET
crl-16095	226	13	reference	reference	NOUN
crl-16095	226	14	service	service	NOUN
crl-16095	226	15	’s	’s	PART
crl-16095	226	16	purview	purview	NOUN
crl-16095	226	17	and	and	CCONJ
crl-16095	226	18	need	need	VERB
crl-16095	226	19	to	to	PART
crl-16095	226	20	be	be	AUX
crl-16095	226	21	referred	refer	VERB
crl-16095	226	22	to	to	ADP
crl-16095	226	23	another	another	DET
crl-16095	226	24	service	service	NOUN
crl-16095	226	25	in	in	ADP
crl-16095	226	26	library	library	NOUN
crl-16095	226	27	(	(	PUNCT
crl-16095	226	28	e.g.	e.g.	ADV
crl-16095	226	29	,	,	PUNCT
crl-16095	226	30	special	special	ADJ
crl-16095	226	31	collections	collection	NOUN
crl-16095	226	32	)	)	PUNCT
crl-16095	226	33	or	or	CCONJ
crl-16095	226	34	to	to	ADP
crl-16095	226	35	an	an	DET
crl-16095	226	36	outside	outside	ADJ
crl-16095	226	37	service	service	NOUN
crl-16095	226	38	(	(	PUNCT
crl-16095	226	39	e.g.	e.g.	ADV
crl-16095	226	40	,	,	PUNCT
crl-16095	226	41	computing	computing	NOUN
crl-16095	226	42	services	service	NOUN
crl-16095	226	43	)	)	PUNCT
crl-16095	226	44	.	.	PUNCT
crl-16095	227	1	•	•	NUM
crl-16095	227	2	policy	policy	NOUN
crl-16095	227	3	,	,	PUNCT
crl-16095	227	4	procedural	procedural	ADJ
crl-16095	227	5	or	or	CCONJ
crl-16095	227	6	service	service	NOUN
crl-16095	227	7	»	»	PUNCT
crl-16095	227	8	use	use	NOUN
crl-16095	227	9	for	for	ADP
crl-16095	227	10	questions	question	NOUN
crl-16095	227	11	about	about	ADP
crl-16095	227	12	library	library	NOUN
crl-16095	227	13	services	service	NOUN
crl-16095	227	14	:	:	PUNCT
crl-16095	227	15	e.g.	e.g.	ADV
crl-16095	227	16	,	,	PUNCT
crl-16095	227	17	circulation	circulation	NOUN
crl-16095	227	18	,	,	PUNCT
crl-16095	227	19	laptop	laptop	NOUN
crl-16095	227	20	lending	lending	NOUN
crl-16095	227	21	,	,	PUNCT
crl-16095	227	22	reserves	reserve	NOUN
crl-16095	227	23	,	,	PUNCT
crl-16095	227	24	interlibrary	interlibrary	ADJ
crl-16095	227	25	loans	loan	NOUN
crl-16095	227	26	,	,	PUNCT
crl-16095	227	27	annex	annex	ADJ
crl-16095	227	28	,	,	PUNCT
crl-16095	227	29	instruction	instruction	NOUN
crl-16095	227	30	,	,	PUNCT
crl-16095	227	31	research	research	NOUN
crl-16095	227	32	assistance	assistance	NOUN
crl-16095	227	33	.	.	PUNCT
crl-16095	228	1	•	•	NUM
crl-16095	228	2	ready	ready	ADJ
crl-16095	228	3	reference	reference	NOUN
crl-16095	228	4	»	»	PUNCT
crl-16095	228	5	use	use	NOUN
crl-16095	228	6	for	for	ADP
crl-16095	228	7	questions	question	NOUN
crl-16095	228	8	that	that	PRON
crl-16095	228	9	have	have	AUX
crl-16095	228	10	uncomplicated	uncomplicated	ADJ
crl-16095	228	11	,	,	PUNCT
crl-16095	228	12	straightforward	straightforward	ADJ
crl-16095	228	13	answers	answer	NOUN
crl-16095	228	14	.	.	PUNCT
crl-16095	229	1	answers	answer	NOUN
crl-16095	229	2	are	be	AUX
crl-16095	229	3	usually	usually	ADV
crl-16095	229	4	found	find	VERB
crl-16095	229	5	in	in	ADP
crl-16095	229	6	standard	standard	ADJ
crl-16095	229	7	reference	reference	NOUN
crl-16095	229	8	sources	source	NOUN
crl-16095	229	9	such	such	ADJ
crl-16095	229	10	as	as	ADP
crl-16095	229	11	almanacs	almanac	NOUN
crl-16095	229	12	(	(	PUNCT
crl-16095	229	13	e.g.	e.g.	ADV
crl-16095	229	14	,	,	PUNCT
crl-16095	229	15	what	what	PRON
crl-16095	229	16	is	be	AUX
crl-16095	229	17	capital	capital	NOUN
crl-16095	229	18	of	of	ADP
crl-16095	229	19	nova	nova	PROPN
crl-16095	229	20	scotia	scotia	PROPN
crl-16095	229	21	,	,	PUNCT
crl-16095	229	22	what	what	PRON
crl-16095	229	23	are	be	AUX
crl-16095	229	24	the	the	DET
crl-16095	229	25	dates	date	NOUN
crl-16095	229	26	of	of	ADP
crl-16095	229	27	national	national	ADJ
crl-16095	229	28	cat	cat	NOUN
crl-16095	229	29	week	week	NOUN
crl-16095	229	30	?	?	PUNCT
crl-16095	229	31	)	)	PUNCT
crl-16095	229	32	.	.	PUNCT
crl-16095	230	1	•	•	NUM
crl-16095	230	2	research	research	NOUN
crl-16095	230	3	or	or	CCONJ
crl-16095	230	4	subject	subject	ADJ
crl-16095	230	5	request	request	NOUN
crl-16095	230	6	»	»	PUNCT
crl-16095	230	7	use	use	NOUN
crl-16095	230	8	for	for	ADP
crl-16095	230	9	questions	question	NOUN
crl-16095	230	10	where	where	SCONJ
crl-16095	230	11	user	user	NOUN
crl-16095	230	12	wanted	want	VERB
crl-16095	230	13	article	article	NOUN
crl-16095	230	14	,	,	PUNCT
crl-16095	230	15	book	book	NOUN
crl-16095	230	16	,	,	PUNCT
crl-16095	230	17	or	or	CCONJ
crl-16095	230	18	information	information	NOUN
crl-16095	230	19	on	on	ADP
crl-16095	230	20	a	a	DET
crl-16095	230	21	topic	topic	NOUN
crl-16095	230	22	:	:	PUNCT
crl-16095	230	23	e.g.	e.g.	ADV
crl-16095	230	24	,	,	PUNCT
crl-16095	230	25	“	"	PUNCT
crl-16095	230	26	where	where	SCONJ
crl-16095	230	27	can	can	AUX
crl-16095	230	28	i	i	PRON
crl-16095	230	29	find	find	VERB
crl-16095	230	30	information	information	NOUN
crl-16095	230	31	about	about	ADP
crl-16095	230	32	poverty	poverty	NOUN
crl-16095	230	33	in	in	ADP
crl-16095	230	34	south	south	PROPN
crl-16095	230	35	america	america	PROPN
crl-16095	230	36	?	?	PUNCT
crl-16095	230	37	”	"	PUNCT
crl-16095	231	1	what	what	PRON
crl-16095	231	2	 	 	SPACE
crl-16095	231	3	resources	resource	NOUN
crl-16095	231	4	 	 	SPACE
crl-16095	231	5	were	be	AUX
crl-16095	231	6	 	 	SPACE
crl-16095	231	7	used	use	VERB
crl-16095	231	8	 	 	SPACE
crl-16095	231	9	to	to	PART
crl-16095	231	10	 	 	SPACE
crl-16095	231	11	answer	answer	VERB
crl-16095	231	12	 	 	SPACE
crl-16095	231	13	the	the	DET
crl-16095	231	14	 	 	SPACE
crl-16095	231	15	question	question	NOUN
crl-16095	231	16	:	:	PUNCT
crl-16095	231	17	•	•	NUM
crl-16095	231	18	books	book	NOUN
crl-16095	231	19	/	/	SYM
crl-16095	231	20	printed	print	VERB
crl-16095	231	21	material	material	NOUN
crl-16095	231	22	»	»	PUNCT
crl-16095	231	23	the	the	DET
crl-16095	231	24	librarian	librarian	PROPN
crl-16095	231	25	indicated	indicate	VERB
crl-16095	231	26	that	that	SCONJ
crl-16095	231	27	they	they	PRON
crl-16095	231	28	found	find	VERB
crl-16095	231	29	the	the	DET
crl-16095	231	30	answer	answer	NOUN
crl-16095	231	31	in	in	ADP
crl-16095	231	32	a	a	DET
crl-16095	231	33	book	book	NOUN
crl-16095	231	34	or	or	CCONJ
crl-16095	231	35	printed	print	VERB
crl-16095	231	36	item	item	NOUN
crl-16095	231	37	(	(	PUNCT
crl-16095	231	38	e.g.	e.g.	ADV
crl-16095	231	39	,	,	PUNCT
crl-16095	231	40	reference	reference	NOUN
crl-16095	231	41	book	book	NOUN
crl-16095	231	42	)	)	PUNCT
crl-16095	231	43	•	•	NOUN
crl-16095	231	44	bu	bu	VERB
crl-16095	231	45	only	only	ADV
crl-16095	231	46	»	»	PUNCT
crl-16095	231	47	a	a	DET
crl-16095	231	48	subscription	subscription	NOUN
crl-16095	231	49	database	database	NOUN
crl-16095	231	50	or	or	CCONJ
crl-16095	231	51	resource	resource	NOUN
crl-16095	231	52	was	be	AUX
crl-16095	231	53	used	use	VERB
crl-16095	231	54	to	to	PART
crl-16095	231	55	answer	answer	VERB
crl-16095	231	56	the	the	DET
crl-16095	231	57	question	question	NOUN
crl-16095	231	58	(	(	PUNCT
crl-16095	231	59	e.g.	e.g.	ADV
crl-16095	231	60	,	,	PUNCT
crl-16095	231	61	biosis	biosis	NOUN
crl-16095	231	62	)	)	PUNCT
crl-16095	231	63	•	•	NOUN
crl-16095	231	64	internet	internet	NOUN
crl-16095	231	65	sources	source	NOUN
crl-16095	231	66	»	»	PUNCT
crl-16095	231	67	the	the	DET
crl-16095	231	68	library	library	NOUN
crl-16095	231	69	referred	refer	VERB
crl-16095	231	70	to	to	ADP
crl-16095	231	71	a	a	DET
crl-16095	231	72	web	web	NOUN
crl-16095	231	73	site	site	NOUN
crl-16095	231	74	to	to	PART
crl-16095	231	75	answer	answer	VERB
crl-16095	231	76	the	the	DET
crl-16095	231	77	question	question	NOUN
crl-16095	231	78	.	.	PUNCT
crl-16095	232	1	do	do	AUX
crl-16095	232	2	not	not	PART
crl-16095	232	3	use	use	VERB
crl-16095	232	4	for	for	ADP
crl-16095	232	5	binghamton	binghamton	PROPN
crl-16095	232	6	university	university	PROPN
crl-16095	232	7	web	web	NOUN
crl-16095	232	8	sites	site	NOUN
crl-16095	232	9	.	.	PUNCT
crl-16095	233	1	•	•	NUM
crl-16095	233	2	other	other	ADJ
crl-16095	233	3	»	»	PUNCT
crl-16095	233	4	use	use	NOUN
crl-16095	233	5	when	when	SCONJ
crl-16095	233	6	the	the	DET
crl-16095	233	7	source	source	NOUN
crl-16095	233	8	does	do	AUX
crl-16095	233	9	not	not	PART
crl-16095	233	10	fit	fit	VERB
crl-16095	233	11	into	into	ADP
crl-16095	233	12	the	the	DET
crl-16095	233	13	other	other	ADJ
crl-16095	233	14	categories	category	NOUN
crl-16095	233	15	.	.	PUNCT
crl-16095	234	1	please	please	INTJ
crl-16095	234	2	reference	reference	VERB
crl-16095	234	3	the	the	DET
crl-16095	234	4	source	source	NOUN
crl-16095	234	5	in	in	ADP
crl-16095	234	6	the	the	DET
crl-16095	234	7	box	box	NOUN
crl-16095	234	8	below	below	ADV
crl-16095	234	9	.	.	PUNCT
crl-16095	235	1	•	•	NUM
crl-16095	235	2	library	library	NOUN
crl-16095	235	3	web	web	NOUN
crl-16095	235	4	site	site	NOUN
crl-16095	235	5	»	»	PUNCT
crl-16095	235	6	a	a	DET
crl-16095	235	7	page	page	NOUN
crl-16095	235	8	from	from	ADP
crl-16095	235	9	the	the	DET
crl-16095	235	10	library	library	NOUN
crl-16095	235	11	web	web	NOUN
crl-16095	235	12	site	site	NOUN
crl-16095	235	13	or	or	CCONJ
crl-16095	235	14	if	if	SCONJ
crl-16095	235	15	the	the	DET
crl-16095	235	16	library	library	NOUN
crl-16095	235	17	web	web	NOUN
crl-16095	235	18	site	site	NOUN
crl-16095	235	19	was	be	AUX
crl-16095	235	20	used	use	VERB
crl-16095	235	21	as	as	ADP
crl-16095	235	22	a	a	DET
crl-16095	235	23	gateway	gateway	NOUN
crl-16095	235	24	to	to	ADP
crl-16095	235	25	a	a	DET
crl-16095	235	26	resource	resource	NOUN
crl-16095	235	27	(	(	PUNCT
crl-16095	235	28	e.g.	e.g.	ADV
crl-16095	235	29	,	,	PUNCT
crl-16095	235	30	a	a	DET
crl-16095	235	31	government	government	NOUN
crl-16095	235	32	web	web	NOUN
crl-16095	235	33	site	site	NOUN
crl-16095	235	34	or	or	CCONJ
crl-16095	235	35	another	another	DET
crl-16095	235	36	library	library	NOUN
crl-16095	235	37	web	web	NOUN
crl-16095	235	38	site	site	NOUN
crl-16095	235	39	)	)	PUNCT
crl-16095	235	40	please	please	ADV
crl-16095	235	41	 	 	SPACE
crl-16095	235	42	list	list	NOUN
crl-16095	235	43	 	 	SPACE
crl-16095	235	44	sources	source	NOUN
crl-16095	235	45	 	 	SPACE
crl-16095	235	46	used	use	VERB
crl-16095	235	47	 	 	SPACE
crl-16095	235	48	to	to	PART
crl-16095	235	49	 	 	SPACE
crl-16095	235	50	answer	answer	VERB
crl-16095	235	51	 	 	SPACE
crl-16095	235	52	the	the	DET
crl-16095	235	53	 	 	SPACE
crl-16095	235	54	question	question	NOUN
crl-16095	235	55	:	:	PUNCT
crl-16095	235	56	 	 	SPACE
crl-16095	235	57	list	list	NOUN
crl-16095	235	58	any	any	DET
crl-16095	235	59	sources	source	NOUN
crl-16095	235	60	mentioned	mention	VERB
crl-16095	235	61	by	by	ADP
crl-16095	235	62	name	name	NOUN
crl-16095	235	63	(	(	PUNCT
crl-16095	235	64	e.g.	e.g.	ADV
crl-16095	235	65	,	,	PUNCT
crl-16095	235	66	lexis	lexis	X
crl-16095	235	67	nexis	nexis	PROPN
crl-16095	235	68	,	,	PUNCT
crl-16095	235	69	apa	apa	PROPN
crl-16095	235	70	style	style	PROPN
crl-16095	235	71	guide	guide	NOUN
crl-16095	235	72	,	,	PUNCT
crl-16095	235	73	wikipedia	wikipedia	PROPN
crl-16095	235	74	)	)	PUNCT
crl-16095	235	75	*	*	PUNCT
crl-16095	235	76	was	be	AUX
crl-16095	235	77	 	 	SPACE
crl-16095	235	78	user	user	NOUN
crl-16095	235	79	 	 	SPACE
crl-16095	235	80	aware	aware	ADJ
crl-16095	235	81	 	 	SPACE
crl-16095	235	82	of	of	ADP
crl-16095	235	83	 	 	SPACE
crl-16095	235	84	the	the	DET
crl-16095	235	85	 	 	SPACE
crl-16095	235	86	time	time	NOUN
crl-16095	235	87	 	 	SPACE
crl-16095	235	88	needed	need	VERB
crl-16095	235	89	 	 	SPACE
crl-16095	235	90	for	for	ADP
crl-16095	235	91	 	 	SPACE
crl-16095	235	92	research	research	NOUN
crl-16095	235	93	?	?	PUNCT
crl-16095	236	1	•	•	NUM
crl-16095	236	2	leave	leave	VERB
crl-16095	236	3	as	as	ADP
crl-16095	236	4	n	n	NOUN
crl-16095	236	5	/	/	SYM
crl-16095	236	6	a	a	PRON
crl-16095	236	7	unless	unless	SCONJ
crl-16095	236	8	the	the	DET
crl-16095	236	9	user	user	NOUN
crl-16095	236	10	commented	comment	VERB
crl-16095	236	11	on	on	ADP
crl-16095	236	12	the	the	DET
crl-16095	236	13	amount	amount	NOUN
crl-16095	236	14	of	of	ADP
crl-16095	236	15	time	time	NOUN
crl-16095	236	16	needed	need	VERB
crl-16095	236	17	to	to	PART
crl-16095	236	18	complete	complete	VERB
crl-16095	236	19	research	research	NOUN
crl-16095	236	20	or	or	CCONJ
crl-16095	236	21	when	when	SCONJ
crl-16095	236	22	it	it	PRON
crl-16095	236	23	is	be	AUX
crl-16095	236	24	evident	evident	ADJ
crl-16095	236	25	from	from	ADP
crl-16095	236	26	reading	read	VERB
crl-16095	236	27	the	the	DET
crl-16095	236	28	transcript	transcript	NOUN
crl-16095	236	29	.	.	PUNCT
crl-16095	237	1	372	372	NUM
crl-16095	237	2	  	  	SPACE
crl-16095	237	3	college	college	NOUN
crl-16095	237	4	 	 	SPACE
crl-16095	237	5	&	&	CCONJ
crl-16095	237	6	 	 	SPACE
crl-16095	237	7	research	research	NOUN
crl-16095	237	8	 	 	SPACE
crl-16095	237	9	libraries	library	NOUN
crl-16095	237	10	  	  	SPACE
crl-16095	237	11	july	july	PROPN
crl-16095	237	12	 	 	SPACE
crl-16095	237	13	2010	2010	NUM
crl-16095	237	14	*	*	PUNCT
crl-16095	237	15	did	do	AUX
crl-16095	237	16	 	 	SPACE
crl-16095	237	17	user	user	NOUN
crl-16095	237	18	 	 	SPACE
crl-16095	237	19	have	have	VERB
crl-16095	237	20	 	 	SPACE
crl-16095	237	21	trouble	trouble	NOUN
crl-16095	237	22	 	 	SPACE
crl-16095	237	23	settling	settling	NOUN
crl-16095	237	24	 	 	SPACE
crl-16095	237	25	on	on	ADP
crl-16095	237	26	 	 	SPACE
crl-16095	237	27	the	the	DET
crl-16095	237	28	 	 	SPACE
crl-16095	237	29	topic	topic	NOUN
crl-16095	237	30	?	?	PUNCT
crl-16095	237	31	•	•	NUM
crl-16095	237	32	leave	leave	NOUN
crl-16095	237	33	as	as	ADP
crl-16095	237	34	n	n	NOUN
crl-16095	237	35	/	/	SYM
crl-16095	237	36	a	a	DET
crl-16095	237	37	unless	unless	NOUN
crl-16095	237	38	:	:	PUNCT
crl-16095	237	39	»	»	PUNCT
crl-16095	237	40	user	user	NOUN
crl-16095	237	41	switched	switch	VERB
crl-16095	237	42	topics	topic	NOUN
crl-16095	237	43	depending	depend	VERB
crl-16095	237	44	on	on	ADP
crl-16095	237	45	available	available	ADJ
crl-16095	237	46	resources	resource	NOUN
crl-16095	237	47	»	»	PUNCT
crl-16095	237	48	user	user	NOUN
crl-16095	237	49	had	have	VERB
crl-16095	237	50	a	a	DET
crl-16095	237	51	topic	topic	NOUN
crl-16095	237	52	that	that	PRON
crl-16095	237	53	was	be	AUX
crl-16095	237	54	too	too	ADV
crl-16095	237	55	specific	specific	ADJ
crl-16095	237	56	or	or	CCONJ
crl-16095	237	57	generalized	generalized	ADJ
crl-16095	237	58	»	»	PUNCT
crl-16095	237	59	user	user	NOUN
crl-16095	237	60	could	could	AUX
crl-16095	237	61	not	not	PART
crl-16095	237	62	define	define	VERB
crl-16095	237	63	a	a	DET
crl-16095	237	64	topic	topic	NOUN
crl-16095	237	65	*	*	PUNCT
crl-16095	237	66	did	do	AUX
crl-16095	237	67	 	 	SPACE
crl-16095	237	68	user	user	NOUN
crl-16095	237	69	 	 	SPACE
crl-16095	237	70	use	use	VERB
crl-16095	237	71	 	 	SPACE
crl-16095	237	72	unreliable	unreliable	ADJ
crl-16095	237	73	 	 	SPACE
crl-16095	237	74	internet	internet	NOUN
crl-16095	237	75	 	 	SPACE
crl-16095	237	76	sources	source	NOUN
crl-16095	237	77	?	?	PUNCT
crl-16095	238	1	•	•	NUM
crl-16095	238	2	leave	leave	VERB
crl-16095	238	3	as	as	ADP
crl-16095	238	4	n	n	NOUN
crl-16095	238	5	/	/	SYM
crl-16095	238	6	a	a	PRON
crl-16095	238	7	unless	unless	SCONJ
crl-16095	238	8	user	user	NOUN
crl-16095	238	9	indicates	indicate	VERB
crl-16095	238	10	that	that	SCONJ
crl-16095	238	11	he	he	PRON
crl-16095	238	12	or	or	CCONJ
crl-16095	238	13	she	she	PRON
crl-16095	238	14	has	have	AUX
crl-16095	238	15	been	be	AUX
crl-16095	238	16	using	use	VERB
crl-16095	238	17	unreliable	unreliable	ADJ
crl-16095	238	18	or	or	CCONJ
crl-16095	238	19	inappropriate	inappropriate	ADJ
crl-16095	238	20	resources	resource	NOUN
crl-16095	238	21	or	or	CCONJ
crl-16095	238	22	when	when	SCONJ
crl-16095	238	23	it	it	PRON
crl-16095	238	24	is	be	AUX
crl-16095	238	25	it	it	PRON
crl-16095	238	26	evident	evident	ADJ
crl-16095	238	27	from	from	ADP
crl-16095	238	28	reading	read	VERB
crl-16095	238	29	the	the	DET
crl-16095	238	30	transcript	transcript	NOUN
crl-16095	238	31	.	.	PUNCT
crl-16095	239	1	*	*	PUNCT
crl-16095	239	2	did	do	AUX
crl-16095	239	3	 	 	SPACE
crl-16095	239	4	user	user	NOUN
crl-16095	239	5	 	 	SPACE
crl-16095	239	6	use	use	VERB
crl-16095	239	7	 	 	SPACE
crl-16095	239	8	an	an	DET
crl-16095	239	9	 	 	SPACE
crl-16095	239	10	appropriate	appropriate	ADJ
crl-16095	239	11	 	 	SPACE
crl-16095	239	12	number	number	NOUN
crl-16095	239	13	 	 	SPACE
crl-16095	239	14	of	of	ADP
crl-16095	239	15	 	 	SPACE
crl-16095	239	16	resources	resource	NOUN
crl-16095	239	17	?	?	PUNCT
crl-16095	239	18	•	•	NUM
crl-16095	239	19	leave	leave	VERB
crl-16095	239	20	as	as	ADP
crl-16095	239	21	n	n	NOUN
crl-16095	239	22	/	/	SYM
crl-16095	239	23	a	a	PRON
crl-16095	239	24	unless	unless	SCONJ
crl-16095	239	25	user	user	NOUN
crl-16095	239	26	indicates	indicate	VERB
crl-16095	239	27	how	how	SCONJ
crl-16095	239	28	many	many	ADJ
crl-16095	239	29	resources	resource	NOUN
crl-16095	239	30	she	she	PRON
crl-16095	239	31	or	or	CCONJ
crl-16095	239	32	he	he	PRON
crl-16095	239	33	needs	need	VERB
crl-16095	239	34	for	for	ADP
crl-16095	239	35	an	an	DET
crl-16095	239	36	assignment	assignment	NOUN
crl-16095	239	37	or	or	CCONJ
crl-16095	239	38	when	when	SCONJ
crl-16095	239	39	it	it	PRON
crl-16095	239	40	is	be	AUX
crl-16095	239	41	it	it	PRON
crl-16095	239	42	evident	evident	ADJ
crl-16095	239	43	from	from	ADP
crl-16095	239	44	reading	read	VERB
crl-16095	239	45	the	the	DET
crl-16095	239	46	transcript	transcript	NOUN
crl-16095	239	47	.	.	PUNCT
crl-16095	240	1	*	*	PUNCT
crl-16095	240	2	has	have	AUX
crl-16095	240	3	 	 	SPACE
crl-16095	240	4	user	user	NOUN
crl-16095	240	5	 	 	SPACE
crl-16095	240	6	used	use	VERB
crl-16095	240	7	 	 	SPACE
crl-16095	240	8	effective	effective	ADJ
crl-16095	240	9	 	 	SPACE
crl-16095	240	10	search	search	NOUN
crl-16095	240	11	 	 	SPACE
crl-16095	240	12	strategies	strategy	NOUN
crl-16095	240	13	?	?	PUNCT
crl-16095	240	14	•	•	NUM
crl-16095	240	15	leave	leave	NOUN
crl-16095	240	16	as	as	ADP
crl-16095	240	17	n	n	NOUN
crl-16095	240	18	/	/	SYM
crl-16095	240	19	a	a	DET
crl-16095	240	20	unless	unless	NOUN
crl-16095	240	21	:	:	PUNCT
crl-16095	240	22	»	»	PUNCT
crl-16095	240	23	user	user	NOUN
crl-16095	240	24	has	have	AUX
crl-16095	240	25	incorrectly	incorrectly	ADV
crl-16095	240	26	searched	search	VERB
crl-16095	240	27	a	a	DET
crl-16095	240	28	resource	resource	NOUN
crl-16095	240	29	(	(	PUNCT
crl-16095	240	30	e.g.	e.g.	ADV
crl-16095	240	31	,	,	PUNCT
crl-16095	240	32	tried	try	VERB
crl-16095	240	33	to	to	PART
crl-16095	240	34	use	use	VERB
crl-16095	240	35	infolink	infolink	NOUN
crl-16095	240	36	to	to	PART
crl-16095	240	37	find	find	VERB
crl-16095	240	38	an	an	DET
crl-16095	240	39	article	article	NOUN
crl-16095	240	40	)	)	PUNCT
crl-16095	240	41	»	»	PUNCT
crl-16095	240	42	user	user	NOUN
crl-16095	240	43	has	have	AUX
crl-16095	240	44	correctly	correctly	ADV
crl-16095	240	45	searched	search	VERB
crl-16095	240	46	a	a	DET
crl-16095	240	47	resource	resource	NOUN
crl-16095	240	48	(	(	PUNCT
crl-16095	240	49	e.g.	e.g.	ADV
crl-16095	240	50	,	,	PUNCT
crl-16095	240	51	used	use	VERB
crl-16095	240	52	cinahl	cinahl	NOUN
crl-16095	240	53	to	to	PART
crl-16095	240	54	find	find	VERB
crl-16095	240	55	a	a	DET
crl-16095	240	56	nursing	nursing	NOUN
crl-16095	240	57	article	article	NOUN
crl-16095	240	58	)	)	PUNCT
crl-16095	240	59	»	»	PUNCT
crl-16095	240	60	user	user	NOUN
crl-16095	240	61	does	do	AUX
crl-16095	240	62	not	not	PART
crl-16095	240	63	demonstrate	demonstrate	VERB
crl-16095	240	64	effective	effective	ADJ
crl-16095	240	65	search	search	NOUN
crl-16095	240	66	strategies	strategy	NOUN
crl-16095	240	67	in	in	ADP
crl-16095	240	68	infolink	infolink	NOUN
crl-16095	240	69	or	or	CCONJ
crl-16095	240	70	library	library	NOUN
crl-16095	240	71	databases	database	NOUN
crl-16095	240	72	»	»	NOUN
crl-16095	240	73	user	user	NOUN
crl-16095	240	74	demonstrated	demonstrate	VERB
crl-16095	240	75	effective	effective	ADJ
crl-16095	240	76	search	search	NOUN
crl-16095	240	77	strategies	strategy	NOUN
crl-16095	240	78	in	in	ADP
crl-16095	240	79	infolink	infolink	NOUN
crl-16095	240	80	or	or	CCONJ
crl-16095	240	81	library	library	NOUN
crl-16095	240	82	databases	database	NOUN
crl-16095	240	83	question	question	NOUN
crl-16095	240	84	 	 	SPACE
crl-16095	240	85	was	be	AUX
crl-16095	240	86	…	…	PUNCT
crl-16095	240	87	:	:	PUNCT
crl-16095	240	88	  	  	SPACE
crl-16095	240	89	•	•	NOUN
crl-16095	240	90	correct	correct	ADJ
crl-16095	240	91	and	and	CCONJ
crl-16095	240	92	complete	complete	ADJ
crl-16095	240	93	»	»	PUNCT
crl-16095	240	94	use	use	NOUN
crl-16095	240	95	for	for	ADP
crl-16095	240	96	questions	question	NOUN
crl-16095	240	97	that	that	PRON
crl-16095	240	98	were	be	AUX
crl-16095	240	99	answered	answer	VERB
crl-16095	240	100	correctly	correctly	ADV
crl-16095	240	101	and	and	CCONJ
crl-16095	240	102	completely	completely	ADV
crl-16095	240	103	.	.	PUNCT
crl-16095	241	1	•	•	NOUN
crl-16095	241	2	correct	correct	ADJ
crl-16095	241	3	but	but	CCONJ
crl-16095	241	4	not	not	PART
crl-16095	241	5	complete	complete	ADJ
crl-16095	241	6	»	»	PUNCT
crl-16095	241	7	use	use	NOUN
crl-16095	241	8	for	for	ADP
crl-16095	241	9	questions	question	NOUN
crl-16095	241	10	that	that	PRON
crl-16095	241	11	were	be	AUX
crl-16095	241	12	answered	answer	VERB
crl-16095	241	13	correctly	correctly	ADV
crl-16095	241	14	but	but	CCONJ
crl-16095	241	15	where	where	SCONJ
crl-16095	241	16	a	a	DET
crl-16095	241	17	complete	complete	ADJ
crl-16095	241	18	reference	reference	NOUN
crl-16095	241	19	interview	interview	NOUN
crl-16095	241	20	was	be	AUX
crl-16095	241	21	not	not	PART
crl-16095	241	22	conducted	conduct	VERB
crl-16095	241	23	or	or	CCONJ
crl-16095	241	24	where	where	SCONJ
crl-16095	241	25	referral	referral	NOUN
crl-16095	241	26	/	/	SYM
crl-16095	241	27	follow	follow	NOUN
crl-16095	241	28	-	-	PUNCT
crl-16095	241	29	up	up	NOUN
crl-16095	241	30	should	should	AUX
crl-16095	241	31	have	have	AUX
crl-16095	241	32	been	be	AUX
crl-16095	241	33	offered	offer	VERB
crl-16095	241	34	.	.	PUNCT
crl-16095	242	1	•	•	NUM
crl-16095	242	2	not	not	PART
crl-16095	242	3	correct	correct	ADJ
crl-16095	242	4	but	but	CCONJ
crl-16095	242	5	complete	complete	ADJ
crl-16095	242	6	»	»	PUNCT
crl-16095	242	7	use	use	NOUN
crl-16095	242	8	for	for	ADP
crl-16095	242	9	questions	question	NOUN
crl-16095	242	10	that	that	PRON
crl-16095	242	11	were	be	AUX
crl-16095	242	12	answered	answer	VERB
crl-16095	242	13	incorrectly	incorrectly	ADV
crl-16095	242	14	or	or	CCONJ
crl-16095	242	15	where	where	SCONJ
crl-16095	242	16	wrong	wrong	ADJ
crl-16095	242	17	information	information	NOUN
crl-16095	242	18	was	be	AUX
crl-16095	242	19	provided	provide	VERB
crl-16095	242	20	but	but	CCONJ
crl-16095	242	21	where	where	SCONJ
crl-16095	242	22	a	a	DET
crl-16095	242	23	reference	reference	NOUN
crl-16095	242	24	interview	interview	NOUN
crl-16095	242	25	/	/	SYM
crl-16095	242	26	follow	follow	NOUN
crl-16095	242	27	-	-	PUNCT
crl-16095	242	28	up	up	NOUN
crl-16095	242	29	was	be	AUX
crl-16095	242	30	given	give	VERB
crl-16095	242	31	as	as	ADP
crl-16095	242	32	appropriate	appropriate	ADJ
crl-16095	242	33	.	.	PUNCT
crl-16095	243	1	•	•	NUM
crl-16095	243	2	not	not	PART
crl-16095	243	3	correct	correct	ADJ
crl-16095	243	4	and	and	CCONJ
crl-16095	243	5	not	not	PART
crl-16095	243	6	complete	complete	ADJ
crl-16095	243	7	»	»	PUNCT
crl-16095	243	8	use	use	NOUN
crl-16095	243	9	for	for	ADP
crl-16095	243	10	questions	question	NOUN
crl-16095	243	11	that	that	PRON
crl-16095	243	12	were	be	AUX
crl-16095	243	13	answered	answer	VERB
crl-16095	243	14	incorrectly	incorrectly	ADV
crl-16095	243	15	or	or	CCONJ
crl-16095	243	16	where	where	SCONJ
crl-16095	243	17	wrong	wrong	ADJ
crl-16095	243	18	information	information	NOUN
crl-16095	243	19	was	be	AUX
crl-16095	243	20	provided	provide	VERB
crl-16095	243	21	and	and	CCONJ
crl-16095	243	22	where	where	SCONJ
crl-16095	243	23	a	a	DET
crl-16095	243	24	complete	complete	ADJ
crl-16095	243	25	reference	reference	NOUN
crl-16095	243	26	interview	interview	NOUN
crl-16095	243	27	was	be	AUX
crl-16095	243	28	not	not	PART
crl-16095	243	29	provided	provide	VERB
crl-16095	243	30	or	or	CCONJ
crl-16095	243	31	where	where	SCONJ
crl-16095	243	32	a	a	DET
crl-16095	243	33	librarian	librarian	NOUN
crl-16095	243	34	ended	end	VERB
crl-16095	243	35	the	the	DET
crl-16095	243	36	session	session	NOUN
crl-16095	243	37	prematurely	prematurely	ADV
crl-16095	243	38	or	or	CCONJ
crl-16095	243	39	where	where	SCONJ
crl-16095	243	40	a	a	DET
crl-16095	243	41	referral	referral	NOUN
crl-16095	243	42	or	or	CCONJ
crl-16095	243	43	follow	follow	VERB
crl-16095	243	44	-	-	PUNCT
crl-16095	243	45	up	up	NOUN
crl-16095	243	46	should	should	AUX
crl-16095	243	47	have	have	AUX
crl-16095	243	48	been	be	AUX
crl-16095	243	49	offered	offer	VERB
crl-16095	243	50	.	.	PUNCT
crl-16095	244	1	was	be	AUX
crl-16095	244	2	 	 	SPACE
crl-16095	244	3	the	the	DET
crl-16095	244	4	 	 	SPACE
crl-16095	244	5	librarian	librarian	ADJ
crl-16095	244	6	 	 	SPACE
crl-16095	244	7	approachable	approachable	ADJ
crl-16095	244	8	?	?	PUNCT
crl-16095	245	1	•	•	NOUN
crl-16095	245	2	librarian	librarian	PROPN
crl-16095	245	3	acknowledges	acknowledge	VERB
crl-16095	245	4	user	user	NOUN
crl-16095	245	5	through	through	ADP
crl-16095	245	6	the	the	DET
crl-16095	245	7	use	use	NOUN
crl-16095	245	8	of	of	ADP
crl-16095	245	9	a	a	DET
crl-16095	245	10	friendly	friendly	ADJ
crl-16095	245	11	greeting	greeting	NOUN
crl-16095	245	12	to	to	PART
crl-16095	245	13	initiate	initiate	VERB
crl-16095	245	14	conversation	conversation	NOUN
crl-16095	245	15	.	.	PUNCT
crl-16095	246	1	•	•	NOUN
crl-16095	246	2	librarian	librarian	PROPN
crl-16095	246	3	communicates	communicate	VERB
crl-16095	246	4	in	in	ADP
crl-16095	246	5	a	a	DET
crl-16095	246	6	receptive	receptive	ADJ
crl-16095	246	7	,	,	PUNCT
crl-16095	246	8	cordial	cordial	ADJ
crl-16095	246	9	,	,	PUNCT
crl-16095	246	10	and	and	CCONJ
crl-16095	246	11	encouraging	encouraging	ADJ
crl-16095	246	12	manner	manner	NOUN
crl-16095	246	13	.	.	PUNCT
crl-16095	247	1	•	•	NOUN
crl-16095	247	2	librarian	librarian	PROPN
crl-16095	247	3	uses	use	VERB
crl-16095	247	4	a	a	DET
crl-16095	247	5	tone	tone	NOUN
crl-16095	247	6	of	of	ADP
crl-16095	247	7	voice	voice	NOUN
crl-16095	247	8	and/or	and/or	CCONJ
crl-16095	247	9	written	write	VERB
crl-16095	247	10	language	language	NOUN
crl-16095	247	11	appropriate	appropriate	ADJ
crl-16095	247	12	to	to	ADP
crl-16095	247	13	the	the	DET
crl-16095	247	14	nature	nature	NOUN
crl-16095	247	15	of	of	ADP
crl-16095	247	16	the	the	DET
crl-16095	247	17	transaction	transaction	NOUN
crl-16095	247	18	.	.	PUNCT
crl-16095	248	1	did	do	VERB
crl-16095	248	2	 	 	SPACE
crl-16095	248	3	the	the	DET
crl-16095	248	4	 	 	SPACE
crl-16095	248	5	librarian	librarian	ADJ
crl-16095	248	6	 	 	SPACE
crl-16095	248	7	show	show	NOUN
crl-16095	248	8	 	 	SPACE
crl-16095	248	9	interest	interest	NOUN
crl-16095	248	10	?	?	PUNCT
crl-16095	248	11	  	  	SPACE
crl-16095	249	1	•	•	NOUN
crl-16095	249	2	librarian	librarian	PROPN
crl-16095	249	3	maintains	maintain	VERB
crl-16095	249	4	or	or	CCONJ
crl-16095	249	5	re	re	VERB
crl-16095	249	6	-	-	VERB
crl-16095	249	7	establishes	establish	VERB
crl-16095	249	8	“	"	PUNCT
crl-16095	249	9	word	word	NOUN
crl-16095	249	10	contact	contact	NOUN
crl-16095	249	11	”	"	PUNCT
crl-16095	249	12	with	with	ADP
crl-16095	249	13	the	the	DET
crl-16095	249	14	patron	patron	NOUN
crl-16095	249	15	in	in	ADP
crl-16095	249	16	text	text	NOUN
crl-16095	249	17	-	-	PUNCT
crl-16095	249	18	based	base	VERB
crl-16095	249	19	coding	coding	NOUN
crl-16095	249	20	 	 	SPACE
crl-16095	249	21	into	into	ADP
crl-16095	249	22	 	 	SPACE
crl-16095	249	23	the	the	DET
crl-16095	249	24	 	 	SPACE
crl-16095	249	25	great	great	ADJ
crl-16095	249	26	 	 	SPACE
crl-16095	249	27	unknown	unknown	ADJ
crl-16095	249	28	  	  	SPACE
crl-16095	249	29	373	373	NUM
crl-16095	249	30	environments	environment	NOUN
crl-16095	249	31	(	(	PUNCT
crl-16095	249	32	e.g.	e.g.	ADV
crl-16095	249	33	,	,	PUNCT
crl-16095	249	34	“	"	PUNCT
crl-16095	249	35	i	i	PRON
crl-16095	249	36	see	see	VERB
crl-16095	249	37	”	"	PUNCT
crl-16095	249	38	)	)	PUNCT
crl-16095	249	39	by	by	ADP
crl-16095	249	40	sending	send	VERB
crl-16095	249	41	written	write	VERB
crl-16095	249	42	or	or	CCONJ
crl-16095	249	43	prepared	prepared	ADJ
crl-16095	249	44	prompts	prompt	NOUN
crl-16095	249	45	,	,	PUNCT
crl-16095	249	46	etc	etc	X
crl-16095	249	47	.	.	X
crl-16095	249	48	,	,	PUNCT
crl-16095	249	49	to	to	PART
crl-16095	249	50	convey	convey	VERB
crl-16095	249	51	interest	interest	NOUN
crl-16095	249	52	in	in	ADP
crl-16095	249	53	the	the	DET
crl-16095	249	54	patron	patron	NOUN
crl-16095	249	55	’s	’s	PART
crl-16095	249	56	question	question	NOUN
crl-16095	249	57	.	.	PUNCT
crl-16095	250	1	did	do	AUX
crl-16095	250	2	 	 	SPACE
crl-16095	250	3	the	the	DET
crl-16095	250	4	 	 	SPACE
crl-16095	250	5	librarian	librarian	NOUN
crl-16095	250	6	 	 	SPACE
crl-16095	250	7	“	"	PUNCT
crl-16095	250	8	listen	listen	VERB
crl-16095	250	9	”	"	PUNCT
crl-16095	250	10	 	 	SPACE
crl-16095	250	11	to	to	ADP
crl-16095	250	12	 	 	SPACE
crl-16095	250	13	the	the	DET
crl-16095	250	14	 	 	SPACE
crl-16095	250	15	question	question	NOUN
crl-16095	250	16	?	?	PUNCT
crl-16095	251	1	•	•	NOUN
crl-16095	251	2	librarian	librarian	PROPN
crl-16095	251	3	allows	allow	VERB
crl-16095	251	4	the	the	DET
crl-16095	251	5	patrons	patron	NOUN
crl-16095	251	6	to	to	PART
crl-16095	251	7	state	state	VERB
crl-16095	251	8	fully	fully	ADV
crl-16095	251	9	their	their	PRON
crl-16095	251	10	information	information	NOUN
crl-16095	251	11	need	need	VERB
crl-16095	251	12	in	in	ADP
crl-16095	251	13	their	their	PRON
crl-16095	251	14	own	own	ADJ
crl-16095	251	15	words	word	NOUN
crl-16095	251	16	before	before	ADP
crl-16095	251	17	responding	respond	VERB
crl-16095	251	18	.	.	PUNCT
crl-16095	252	1	•	•	NOUN
crl-16095	252	2	librarian	librarian	PROPN
crl-16095	252	3	identifies	identify	VERB
crl-16095	252	4	the	the	DET
crl-16095	252	5	goals	goal	NOUN
crl-16095	252	6	or	or	CCONJ
crl-16095	252	7	objectives	objective	NOUN
crl-16095	252	8	of	of	ADP
crl-16095	252	9	the	the	DET
crl-16095	252	10	user	user	NOUN
crl-16095	252	11	’s	’s	PART
crl-16095	252	12	research	research	NOUN
crl-16095	252	13	,	,	PUNCT
crl-16095	252	14	when	when	SCONJ
crl-16095	252	15	appropriate	appropriate	ADJ
crl-16095	252	16	.	.	PUNCT
crl-16095	253	1	•	•	NOUN
crl-16095	253	2	librarian	librarian	PROPN
crl-16095	253	3	rephrases	rephrase	VERB
crl-16095	253	4	the	the	DET
crl-16095	253	5	question	question	NOUN
crl-16095	253	6	or	or	CCONJ
crl-16095	253	7	request	request	VERB
crl-16095	253	8	and	and	CCONJ
crl-16095	253	9	asks	ask	VERB
crl-16095	253	10	for	for	ADP
crl-16095	253	11	confirmation	confirmation	NOUN
crl-16095	253	12	to	to	PART
crl-16095	253	13	ensure	ensure	VERB
crl-16095	253	14	that	that	SCONJ
crl-16095	253	15	it	it	PRON
crl-16095	253	16	is	be	AUX
crl-16095	253	17	understood	understand	VERB
crl-16095	253	18	.	.	PUNCT
crl-16095	254	1	•	•	NOUN
crl-16095	254	2	librarian	librarian	PROPN
crl-16095	254	3	seeks	seek	VERB
crl-16095	254	4	to	to	PART
crl-16095	254	5	clarify	clarify	VERB
crl-16095	254	6	confusing	confusing	ADJ
crl-16095	254	7	terminology	terminology	NOUN
crl-16095	254	8	and	and	CCONJ
crl-16095	254	9	avoids	avoid	VERB
crl-16095	254	10	excessive	excessive	ADJ
crl-16095	254	11	jargon	jargon	NOUN
crl-16095	254	12	.	.	PUNCT
crl-16095	255	1	•	•	PROPN
crl-16095	255	2	librarian	librarian	PROPN
crl-16095	255	3	uses	use	VERB
crl-16095	255	4	open	open	ADV
crl-16095	255	5	-	-	PUNCT
crl-16095	255	6	ended	end	VERB
crl-16095	255	7	questioning	question	VERB
crl-16095	255	8	techniques	technique	NOUN
crl-16095	255	9	to	to	PART
crl-16095	255	10	encourage	encourage	VERB
crl-16095	255	11	patrons	patron	NOUN
crl-16095	255	12	to	to	PART
crl-16095	255	13	expand	expand	VERB
crl-16095	255	14	on	on	ADP
crl-16095	255	15	the	the	DET
crl-16095	255	16	request	request	NOUN
crl-16095	255	17	or	or	CCONJ
crl-16095	255	18	present	present	VERB
crl-16095	255	19	additional	additional	ADJ
crl-16095	255	20	information	information	NOUN
crl-16095	255	21	.	.	PUNCT
crl-16095	256	1	did	do	AUX
crl-16095	256	2	 	 	SPACE
crl-16095	256	3	the	the	DET
crl-16095	256	4	 	 	SPACE
crl-16095	256	5	librarian	librarian	ADJ
crl-16095	256	6	 	 	SPACE
crl-16095	256	7	find	find	VERB
crl-16095	256	8	 	 	SPACE
crl-16095	256	9	out	out	ADP
crl-16095	256	10	 	 	SPACE
crl-16095	256	11	what	what	PRON
crl-16095	256	12	 	 	SPACE
crl-16095	256	13	the	the	DET
crl-16095	256	14	 	 	SPACE
crl-16095	256	15	patron	patron	NOUN
crl-16095	256	16	 	 	SPACE
crl-16095	256	17	had	have	AUX
crl-16095	256	18	 	 	SPACE
crl-16095	256	19	already	already	ADV
crl-16095	256	20	 	 	SPACE
crl-16095	256	21	tried	try	VERB
crl-16095	256	22	?	?	PUNCT
crl-16095	257	1	•	•	NOUN
crl-16095	257	2	librarian	librarian	PROPN
crl-16095	257	3	finds	find	VERB
crl-16095	257	4	out	out	ADP
crl-16095	257	5	what	what	PRON
crl-16095	257	6	patrons	patron	NOUN
crl-16095	257	7	have	have	AUX
crl-16095	257	8	already	already	ADV
crl-16095	257	9	tried	try	VERB
crl-16095	257	10	and	and	CCONJ
crl-16095	257	11	encourages	encourage	VERB
crl-16095	257	12	patrons	patron	NOUN
crl-16095	257	13	to	to	PART
crl-16095	257	14	contribute	contribute	VERB
crl-16095	257	15	ideas	idea	NOUN
crl-16095	257	16	.	.	PUNCT
crl-16095	258	1	did	do	AUX
crl-16095	258	2	 	 	SPACE
crl-16095	258	3	the	the	DET
crl-16095	258	4	 	 	SPACE
crl-16095	258	5	librarian	librarian	NOUN
crl-16095	258	6	 	 	SPACE
crl-16095	258	7	explain	explain	VERB
crl-16095	258	8	 	 	SPACE
crl-16095	258	9	the	the	DET
crl-16095	258	10	 	 	SPACE
crl-16095	258	11	search	search	NOUN
crl-16095	258	12	 	 	SPACE
crl-16095	258	13	strategy	strategy	NOUN
crl-16095	258	14	?	?	PUNCT
crl-16095	259	1	•	•	NOUN
crl-16095	259	2	librarian	librarian	PROPN
crl-16095	259	3	constructs	construct	VERB
crl-16095	259	4	a	a	DET
crl-16095	259	5	competent	competent	ADJ
crl-16095	259	6	and	and	CCONJ
crl-16095	259	7	complete	complete	ADJ
crl-16095	259	8	search	search	NOUN
crl-16095	259	9	strategy	strategy	NOUN
crl-16095	259	10	.	.	PUNCT
crl-16095	260	1	•	•	NOUN
crl-16095	260	2	librarian	librarian	PROPN
crl-16095	260	3	explains	explain	VERB
crl-16095	260	4	the	the	DET
crl-16095	260	5	search	search	NOUN
crl-16095	260	6	strategy	strategy	NOUN
crl-16095	260	7	and	and	CCONJ
crl-16095	260	8	sequence	sequence	NOUN
crl-16095	260	9	to	to	ADP
crl-16095	260	10	the	the	DET
crl-16095	260	11	user	user	NOUN
crl-16095	260	12	,	,	PUNCT
crl-16095	260	13	as	as	ADV
crl-16095	260	14	well	well	ADV
crl-16095	260	15	as	as	ADP
crl-16095	260	16	the	the	DET
crl-16095	260	17	sources	source	NOUN
crl-16095	260	18	to	to	PART
crl-16095	260	19	be	be	AUX
crl-16095	260	20	used	use	VERB
crl-16095	260	21	.	.	PUNCT
crl-16095	261	1	•	•	NOUN
crl-16095	261	2	librarian	librarian	ADJ
crl-16095	261	3	attempts	attempt	VERB
crl-16095	261	4	to	to	PART
crl-16095	261	5	conduct	conduct	VERB
crl-16095	261	6	the	the	DET
crl-16095	261	7	search	search	NOUN
crl-16095	261	8	within	within	ADP
crl-16095	261	9	the	the	DET
crl-16095	261	10	patrons	patron	NOUN
crl-16095	261	11	’	'	PUNCT
crl-16095	261	12	allotted	allot	VERB
crl-16095	261	13	time	time	NOUN
crl-16095	261	14	frame	frame	NOUN
crl-16095	261	15	.	.	PUNCT
crl-16095	262	1	•	•	NOUN
crl-16095	262	2	librarian	librarian	PROPN
crl-16095	262	3	explains	explain	VERB
crl-16095	262	4	how	how	SCONJ
crl-16095	262	5	to	to	PART
crl-16095	262	6	use	use	VERB
crl-16095	262	7	sources	source	NOUN
crl-16095	262	8	when	when	SCONJ
crl-16095	262	9	appropriate	appropriate	ADJ
crl-16095	262	10	.	.	PUNCT
crl-16095	263	1	•	•	NOUN
crl-16095	263	2	librarian	librarian	PROPN
crl-16095	263	3	works	work	VERB
crl-16095	263	4	with	with	ADP
crl-16095	263	5	the	the	DET
crl-16095	263	6	patrons	patron	NOUN
crl-16095	263	7	to	to	PART
crl-16095	263	8	narrow	narrow	VERB
crl-16095	263	9	or	or	CCONJ
crl-16095	263	10	broaden	broaden	VERB
crl-16095	263	11	the	the	DET
crl-16095	263	12	topic	topic	NOUN
crl-16095	263	13	when	when	SCONJ
crl-16095	263	14	too	too	ADV
crl-16095	263	15	little	little	ADJ
crl-16095	263	16	or	or	CCONJ
crl-16095	263	17	too	too	ADV
crl-16095	263	18	much	much	ADJ
crl-16095	263	19	information	information	NOUN
crl-16095	263	20	is	be	AUX
crl-16095	263	21	identified	identify	VERB
crl-16095	263	22	.	.	PUNCT
crl-16095	264	1	•	•	NOUN
crl-16095	264	2	librarian	librarian	PROPN
crl-16095	264	3	asks	ask	VERB
crl-16095	264	4	the	the	DET
crl-16095	264	5	patrons	patron	NOUN
crl-16095	264	6	if	if	SCONJ
crl-16095	264	7	additional	additional	ADJ
crl-16095	264	8	information	information	NOUN
crl-16095	264	9	is	be	AUX
crl-16095	264	10	needed	need	VERB
crl-16095	264	11	after	after	SCONJ
crl-16095	264	12	an	an	DET
crl-16095	264	13	initial	initial	ADJ
crl-16095	264	14	result	result	NOUN
crl-16095	264	15	is	be	AUX
crl-16095	264	16	found	find	VERB
crl-16095	264	17	.	.	PUNCT
crl-16095	265	1	•	•	NOUN
crl-16095	265	2	librarian	librarian	PROPN
crl-16095	265	3	recognizes	recognize	VERB
crl-16095	265	4	when	when	SCONJ
crl-16095	265	5	to	to	PART
crl-16095	265	6	refer	refer	VERB
crl-16095	265	7	patrons	patron	NOUN
crl-16095	265	8	to	to	ADP
crl-16095	265	9	a	a	DET
crl-16095	265	10	more	more	ADV
crl-16095	265	11	appropriate	appropriate	ADJ
crl-16095	265	12	guide	guide	NOUN
crl-16095	265	13	,	,	PUNCT
crl-16095	265	14	database	database	NOUN
crl-16095	265	15	,	,	PUNCT
crl-16095	265	16	library	library	NOUN
crl-16095	265	17	,	,	PUNCT
crl-16095	265	18	librarian	librarian	NOUN
crl-16095	265	19	,	,	PUNCT
crl-16095	265	20	or	or	CCONJ
crl-16095	265	21	other	other	ADJ
crl-16095	265	22	resource	resource	NOUN
crl-16095	265	23	.	.	PUNCT
crl-16095	266	1	•	•	NOUN
crl-16095	266	2	librarian	librarian	PROPN
crl-16095	266	3	offers	offer	VERB
crl-16095	266	4	pointers	pointer	NOUN
crl-16095	266	5	,	,	PUNCT
crl-16095	266	6	detailed	detailed	ADJ
crl-16095	266	7	search	search	NOUN
crl-16095	266	8	paths	path	NOUN
crl-16095	266	9	(	(	PUNCT
crl-16095	266	10	including	include	VERB
crl-16095	266	11	complete	complete	ADJ
crl-16095	266	12	urls	url	NOUN
crl-16095	266	13	)	)	PUNCT
crl-16095	266	14	,	,	PUNCT
crl-16095	266	15	and	and	CCONJ
crl-16095	266	16	names	name	NOUN
crl-16095	266	17	of	of	ADP
crl-16095	266	18	resources	resource	NOUN
crl-16095	266	19	used	use	VERB
crl-16095	266	20	to	to	PART
crl-16095	266	21	find	find	VERB
crl-16095	266	22	the	the	DET
crl-16095	266	23	answer	answer	NOUN
crl-16095	266	24	,	,	PUNCT
crl-16095	266	25	so	so	SCONJ
crl-16095	266	26	that	that	SCONJ
crl-16095	266	27	patrons	patron	NOUN
crl-16095	266	28	can	can	AUX
crl-16095	266	29	learn	learn	VERB
crl-16095	266	30	to	to	PART
crl-16095	266	31	answer	answer	VERB
crl-16095	266	32	similar	similar	ADJ
crl-16095	266	33	questions	question	NOUN
crl-16095	266	34	on	on	ADP
crl-16095	266	35	their	their	PRON
crl-16095	266	36	own	own	ADJ
crl-16095	266	37	.	.	PUNCT
crl-16095	267	1	flag	flag	NOUN
crl-16095	267	2	 	 	SPACE
crl-16095	267	3	transcript	transcript	NOUN
crl-16095	267	4	use	use	NOUN
crl-16095	267	5	for	for	ADP
crl-16095	267	6	transcripts	transcript	NOUN
crl-16095	267	7	that	that	PRON
crl-16095	267	8	…	…	PUNCT
crl-16095	267	9	•	•	ADP
crl-16095	267	10	have	have	VERB
crl-16095	267	11	incomplete	incomplete	ADJ
crl-16095	267	12	or	or	CCONJ
crl-16095	267	13	incorrect	incorrect	ADJ
crl-16095	267	14	answers	answer	NOUN
crl-16095	267	15	•	•	ADP
crl-16095	267	16	exemplify	exemplify	VERB
crl-16095	267	17	outstanding	outstanding	ADJ
crl-16095	267	18	reference	reference	NOUN
crl-16095	267	19	service	service	NOUN
crl-16095	267	20	•	•	NUM
crl-16095	267	21	should	should	AUX
crl-16095	267	22	be	be	AUX
crl-16095	267	23	further	far	ADV
crl-16095	267	24	reviewed	review	VERB
crl-16095	267	25	by	by	ADP
crl-16095	267	26	the	the	DET
crl-16095	267	27	drc	drc	PROPN
crl-16095	267	28	•	•	NUM
crl-16095	267	29	note	note	NOUN
crl-16095	267	30	–	–	PUNCT
crl-16095	267	31	please	please	INTJ
crl-16095	267	32	indicate	indicate	VERB
crl-16095	267	33	in	in	ADP
crl-16095	267	34	the	the	DET
crl-16095	267	35	comment	comment	NOUN
crl-16095	267	36	section	section	NOUN
crl-16095	267	37	why	why	SCONJ
crl-16095	267	38	you	you	PRON
crl-16095	267	39	have	have	AUX
crl-16095	267	40	flagged	flag	VERB
crl-16095	267	41	the	the	DET
crl-16095	267	42	transcript	transcript	NOUN
crl-16095	267	43	.	.	PUNCT
crl-16095	268	1	*	*	PUNCT
crl-16095	268	2	authors	author	NOUN
crl-16095	268	3	’	'	PUNCT
crl-16095	268	4	note	note	NOUN
crl-16095	268	5	:	:	PUNCT
crl-16095	268	6	the	the	DET
crl-16095	268	7	data	datum	NOUN
crl-16095	268	8	gathered	gather	VERB
crl-16095	268	9	from	from	ADP
crl-16095	268	10	these	these	DET
crl-16095	268	11	questions	question	NOUN
crl-16095	268	12	were	be	AUX
crl-16095	268	13	not	not	PART
crl-16095	268	14	included	include	VERB
crl-16095	268	15	in	in	ADP
crl-16095	268	16	the	the	DET
crl-16095	268	17	final	final	ADJ
crl-16095	268	18	analysis	analysis	NOUN
crl-16095	268	19	,	,	PUNCT
crl-16095	268	20	since	since	SCONJ
crl-16095	268	21	there	there	PRON
crl-16095	268	22	were	be	VERB
crl-16095	268	23	not	not	PART
crl-16095	268	24	enough	enough	ADJ
crl-16095	268	25	data	datum	NOUN
crl-16095	268	26	gathered	gather	VERB
crl-16095	268	27	to	to	PART
crl-16095	268	28	be	be	AUX
crl-16095	268	29	useful	useful	ADJ
crl-16095	268	30	.	.	PUNCT
crl-16095	269	1	pmla	pmla	NOUN
crl-16095	269	2	publications	publication	NOUN
crl-16095	269	3	of	of	ADP
crl-16095	269	4	the	the	DET
crl-16095	269	5	modern	modern	ADJ
crl-16095	269	6	language	language	NOUN
crl-16095	269	7	association	association	NOUN
crl-16095	269	8	the	the	DET
crl-16095	269	9	leading	lead	VERB
crl-16095	269	10	journal	journal	NOUN
crl-16095	269	11	in	in	ADP
crl-16095	269	12	literary	literary	ADJ
crl-16095	269	13	studies	study	NOUN
crl-16095	269	14	for	for	ADP
crl-16095	269	15	more	more	ADJ
crl-16095	269	16	than	than	ADP
crl-16095	269	17	a	a	PRON
crl-16095	269	18	century	century	NOUN
crl-16095	269	19	,	,	PUNCT
crl-16095	269	20	pmla	pmla	NOUN
crl-16095	269	21	reaches	reach	VERB
crl-16095	269	22	over	over	ADP
crl-16095	269	23	30,500	30,500	NUM
crl-16095	269	24	subscribers	subscriber	NOUN
crl-16095	269	25	and	and	CCONJ
crl-16095	269	26	about	about	ADV
crl-16095	269	27	2,200	2,200	NUM
crl-16095	269	28	libraries	library	NOUN
crl-16095	269	29	—	—	PUNCT
crl-16095	269	30	the	the	DET
crl-16095	269	31	largest	large	ADJ
crl-16095	269	32	circulation	circulation	NOUN
crl-16095	269	33	of	of	ADP
crl-16095	269	34	any	any	DET
crl-16095	269	35	scholarly	scholarly	ADJ
crl-16095	269	36	journal	journal	NOUN
crl-16095	269	37	in	in	ADP
crl-16095	269	38	the	the	DET
crl-16095	269	39	humanities	humanity	NOUN
crl-16095	269	40	.	.	PUNCT
crl-16095	270	1	pmla	pmla	NOUN
crl-16095	270	2	is	be	AUX
crl-16095	270	3	online	online	ADV
crl-16095	270	4	containing	contain	VERB
crl-16095	270	5	more	more	ADJ
crl-16095	270	6	than	than	ADP
crl-16095	270	7	1,500	1,500	NUM
crl-16095	270	8	pages	page	NOUN
crl-16095	270	9	a	a	DET
crl-16095	270	10	year	year	NOUN
crl-16095	270	11	,	,	PUNCT
crl-16095	270	12	pmla	pmla	NOUN
crl-16095	270	13	is	be	AUX
crl-16095	270	14	available	available	ADJ
crl-16095	270	15	from	from	ADP
crl-16095	270	16	all	all	DET
crl-16095	270	17	major	major	ADJ
crl-16095	270	18	subscription	subscription	NOUN
crl-16095	270	19	services	service	NOUN
crl-16095	270	20	.	.	PUNCT
crl-16095	271	1	library	library	NOUN
crl-16095	271	2	subscribers	subscriber	NOUN
crl-16095	271	3	receive	receive	VERB
crl-16095	271	4	current	current	ADJ
crl-16095	271	5	issues	issue	NOUN
crl-16095	271	6	electronically	electronically	ADV
crl-16095	271	7	(	(	PUNCT
crl-16095	271	8	in	in	ADP
crl-16095	271	9	pdf	pdf	NOUN
crl-16095	271	10	)	)	PUNCT
crl-16095	271	11	,	,	PUNCT
crl-16095	271	12	as	as	ADV
crl-16095	271	13	well	well	ADV
crl-16095	271	14	as	as	ADP
crl-16095	271	15	in	in	ADP
crl-16095	271	16	print	print	NOUN
crl-16095	271	17	;	;	PUNCT
crl-16095	271	18	2010	2010	NUM
crl-16095	271	19	subscribers	subscriber	NOUN
crl-16095	271	20	will	will	AUX
crl-16095	271	21	also	also	ADV
crl-16095	271	22	receive	receive	VERB
crl-16095	271	23	all	all	DET
crl-16095	271	24	issues	issue	NOUN
crl-16095	271	25	from	from	ADP
crl-16095	271	26	2002–09	2002–09	PROPN
crl-16095	271	27	in	in	ADP
crl-16095	271	28	electronic	electronic	ADJ
crl-16095	271	29	form	form	NOUN
crl-16095	271	30	.	.	PUNCT
crl-16095	272	1	(	(	PUNCT
crl-16095	272	2	an	an	DET
crl-16095	272	3	electronic	electronic	ADJ
crl-16095	272	4	archive	archive	NOUN
crl-16095	272	5	of	of	ADP
crl-16095	272	6	pmla	pmla	NOUN
crl-16095	272	7	issues	issue	NOUN
crl-16095	272	8	from	from	ADP
crl-16095	272	9	1884	1884	NUM
crl-16095	272	10	to	to	ADP
crl-16095	272	11	2004	2004	NUM
crl-16095	272	12	is	be	AUX
crl-16095	272	13	available	available	ADJ
crl-16095	272	14	through	through	ADP
crl-16095	272	15	jstor	jstor	NOUN
crl-16095	272	16	.	.	PUNCT
crl-16095	272	17	)	)	PUNCT
crl-16095	273	1	upcoming	upcoming	NOUN
crl-16095	273	2	features	feature	VERB
crl-16095	273	3	october	october	PROPN
crl-16095	273	4	2010	2010	NUM
crl-16095	273	5	literary	literary	ADJ
crl-16095	273	6	criticism	criticism	NOUN
crl-16095	273	7	for	for	ADP
crl-16095	273	8	the	the	DET
crl-16095	273	9	twenty	twenty	NUM
crl-16095	273	10	-	-	PUNCT
crl-16095	273	11	first	first	ADJ
crl-16095	273	12	century	century	NOUN
crl-16095	273	13	other	other	ADJ
crl-16095	273	14	topics	topic	NOUN
crl-16095	273	15	queer	queer	NOUN
crl-16095	273	16	theory	theory	NOUN
crl-16095	273	17	and	and	CCONJ
crl-16095	273	18	ecocriticism	ecocriticism	NOUN
crl-16095	273	19	.	.	PUNCT
crl-16095	273	20	.	.	PUNCT
crl-16095	273	21	.	.	PUNCT
crl-16095	274	1	oceanic	oceanic	ADJ
crl-16095	274	2	studies	study	NOUN
crl-16095	274	3	.	.	PUNCT
crl-16095	274	4	.	.	PUNCT
crl-16095	274	5	.	.	PUNCT
crl-16095	275	1	visual	visual	ADJ
crl-16095	275	2	cultures	culture	NOUN
crl-16095	275	3	.	.	PUNCT
crl-16095	275	4	.	.	PUNCT
crl-16095	275	5	.	.	PUNCT
crl-16095	276	1	aimé	aimé	PROPN
crl-16095	276	2	césaire	césaire	NOUN
crl-16095	276	3	:	:	PUNCT
crl-16095	276	4	poet	poet	NOUN
crl-16095	276	5	,	,	PUNCT
crl-16095	276	6	politician	politician	NOUN
crl-16095	276	7	,	,	PUNCT
crl-16095	276	8	intellectual	intellectual	ADJ
crl-16095	276	9	.	.	PUNCT
crl-16095	276	10	.	.	PUNCT
crl-16095	276	11	.	.	PUNCT
crl-16095	277	1	community	community	NOUN
crl-16095	277	2	reading	reading	NOUN
crl-16095	277	3	.	.	PUNCT
crl-16095	277	4	.	.	PUNCT
crl-16095	277	5	.	.	PUNCT
crl-16095	278	1	museum	museum	NOUN
crl-16095	278	2	studies	study	NOUN
crl-16095	278	3	.	.	PUNCT
crl-16095	278	4	.	.	PUNCT
crl-16095	278	5	.	.	PUNCT
crl-16095	279	1	materiality	materiality	NOUN
crl-16095	279	2	and	and	CCONJ
crl-16095	279	3	writing	writing	NOUN
crl-16095	279	4	.	.	PUNCT
crl-16095	279	5	.	.	PUNCT
crl-16095	279	6	.	.	PUNCT
crl-16095	280	1	remembering	remember	VERB
crl-16095	280	2	eve	eve	PROPN
crl-16095	280	3	kosofsky	kosofsky	PROPN
crl-16095	280	4	sedgwick	sedgwick	PROPN
crl-16095	280	5	better	better	ADJ
crl-16095	280	6	-	-	PUNCT
crl-16095	280	7	value	value	NOUN
crl-16095	280	8	pricing	pricing	NOUN
crl-16095	280	9	a	a	DET
crl-16095	280	10	subscription	subscription	NOUN
crl-16095	280	11	to	to	ADP
crl-16095	280	12	the	the	DET
crl-16095	280	13	print	print	NOUN
crl-16095	280	14	and	and	CCONJ
crl-16095	280	15	electronic	electronic	ADJ
crl-16095	280	16	versions	version	NOUN
crl-16095	280	17	of	of	ADP
crl-16095	280	18	pmla	pmla	NOUN
crl-16095	280	19	is	be	AUX
crl-16095	280	20	$	$	SYM
crl-16095	280	21	180	180	NUM
crl-16095	280	22	.	.	PUNCT
crl-16095	281	1	profession	profession	NOUN
crl-16095	281	2	,	,	PUNCT
crl-16095	281	3	an	an	DET
crl-16095	281	4	annual	annual	ADJ
crl-16095	281	5	journal	journal	NOUN
crl-16095	281	6	of	of	ADP
crl-16095	281	7	articles	article	NOUN
crl-16095	281	8	about	about	ADP
crl-16095	281	9	the	the	DET
crl-16095	281	10	modern	modern	ADJ
crl-16095	281	11	language	language	NOUN
crl-16095	281	12	profession	profession	NOUN
crl-16095	281	13	,	,	PUNCT
crl-16095	281	14	comes	come	VERB
crl-16095	281	15	free	free	ADJ
crl-16095	281	16	with	with	ADP
crl-16095	281	17	your	your	PRON
crl-16095	281	18	subscription	subscription	NOUN
crl-16095	281	19	in	in	ADP
crl-16095	281	20	electronic	electronic	ADJ
crl-16095	281	21	and	and	CCONJ
crl-16095	281	22	print	print	NOUN
crl-16095	281	23	formats	format	NOUN
crl-16095	281	24	.	.	PUNCT
crl-16095	282	1	free	free	ADJ
crl-16095	282	2	trial	trial	NOUN
crl-16095	282	3	subscription	subscription	NOUN
crl-16095	282	4	for	for	ADP
crl-16095	282	5	a	a	DET
crl-16095	282	6	free	free	ADJ
crl-16095	282	7	trial	trial	NOUN
crl-16095	282	8	subscription	subscription	NOUN
crl-16095	282	9	to	to	ADP
crl-16095	282	10	the	the	DET
crl-16095	282	11	electronic	electronic	ADJ
crl-16095	282	12	version	version	NOUN
crl-16095	282	13	of	of	ADP
crl-16095	282	14	pmla	pmla	NOUN
crl-16095	282	15	,	,	PUNCT
crl-16095	282	16	or	or	CCONJ
crl-16095	282	17	for	for	ADP
crl-16095	282	18	more	more	ADJ
crl-16095	282	19	information	information	NOUN
crl-16095	282	20	,	,	PUNCT
crl-16095	282	21	please	please	INTJ
crl-16095	282	22	write	write	VERB
crl-16095	282	23	or	or	CCONJ
crl-16095	282	24	call	call	VERB
crl-16095	282	25	library	library	ADJ
crl-16095	282	26	subscriptions	subscription	NOUN
crl-16095	282	27	,	,	PUNCT
crl-16095	282	28	modern	modern	ADJ
crl-16095	282	29	language	language	NOUN
crl-16095	282	30	association	association	NOUN
crl-16095	282	31	,	,	PUNCT
crl-16095	282	32	26	26	NUM
crl-16095	282	33	broadway	broadway	NOUN
crl-16095	282	34	,	,	PUNCT
crl-16095	282	35	3rd	3rd	ADJ
crl-16095	282	36	floor	floor	NOUN
crl-16095	282	37	,	,	PUNCT
crl-16095	282	38	new	new	PROPN
crl-16095	282	39	york	york	PROPN
crl-16095	282	40	,	,	PUNCT
crl-16095	282	41	ny	ny	PROPN
crl-16095	282	42	10004	10004	NUM
crl-16095	282	43	-	-	SYM
crl-16095	282	44	1789	1789	NUM
crl-16095	282	45	;	;	PUNCT
crl-16095	282	46	646	646	NUM
crl-16095	282	47	576	576	NUM
crl-16095	282	48	-	-	SYM
crl-16095	282	49	5166	5166	NUM
crl-16095	282	50	;	;	PUNCT
crl-16095	282	51	fax	fax	NOUN
crl-16095	282	52	646	646	NUM
crl-16095	282	53	576	576	NUM
crl-16095	282	54	-	-	PUNCT
crl-16095	282	55	5160	5160	NUM
crl-16095	282	56	;	;	PUNCT
crl-16095	282	57	subscrip@mla.org	subscrip@mla.org	ADJ
crl-16095	282	58	.	.	PUNCT
crl-16095	283	1	all	all	DET
crl-16095	283	2	prices	price	NOUN
crl-16095	283	3	subject	subject	ADJ
crl-16095	283	4	to	to	ADP
crl-16095	283	5	change	change	NOUN
crl-16095	283	6	.	.	PUNCT
crl-16095	284	1	www.mlajournals.org	www.mlajournals.org	PROPN