id	sid	tid	token	lemma	pos
crl-16366	1	1	309	309	NUM
crl-16366	1	2	a	a	DET
crl-16366	1	3	usability	usability	NOUN
crl-16366	1	4	evaluation	evaluation	NOUN
crl-16366	1	5	of	of	ADP
crl-16366	1	6	academic	academic	ADJ
crl-16366	1	7	virtual	virtual	ADJ
crl-16366	1	8	reference	reference	NOUN
crl-16366	1	9	services	service	NOUN
crl-16366	1	10	anthony	anthony	PROPN
crl-16366	1	11	s.	s.	PROPN
crl-16366	1	12	chow	chow	PROPN
crl-16366	1	13	and	and	CCONJ
crl-16366	1	14	rebecca	rebecca	PROPN
crl-16366	1	15	a.	a.	PROPN
crl-16366	1	16	croxton	croxton	PROPN
crl-16366	1	17	anthony	anthony	PROPN
crl-16366	1	18	s.	s.	PROPN
crl-16366	1	19	chow	chow	PROPN
crl-16366	1	20	is	be	AUX
crl-16366	1	21	associate	associate	ADJ
crl-16366	1	22	professor	professor	NOUN
crl-16366	1	23	in	in	ADP
crl-16366	1	24	the	the	DET
crl-16366	1	25	department	department	NOUN
crl-16366	1	26	of	of	ADP
crl-16366	1	27	library	library	NOUN
crl-16366	1	28	and	and	CCONJ
crl-16366	1	29	information	information	NOUN
crl-16366	1	30	studies	study	NOUN
crl-16366	1	31	of	of	ADP
crl-16366	1	32	the	the	DET
crl-16366	1	33	school	school	NOUN
crl-16366	1	34	of	of	ADP
crl-16366	1	35	education	education	NOUN
crl-16366	1	36	at	at	ADP
crl-16366	1	37	the	the	DET
crl-16366	1	38	university	university	PROPN
crl-16366	1	39	of	of	ADP
crl-16366	1	40	north	north	PROPN
crl-16366	1	41	carolina	carolina	PROPN
crl-16366	1	42	at	at	ADP
crl-16366	1	43	greensboro	greensboro	PROPN
crl-16366	1	44	;	;	PUNCT
crl-16366	1	45	e	e	X
crl-16366	1	46	-	-	NOUN
crl-16366	1	47	mail	mail	NOUN
crl-16366	1	48	:	:	PUNCT
crl-16366	1	49	aschow@uncg.edu	aschow@uncg.edu	PROPN
crl-16366	1	50	.	.	PROPN
crl-16366	1	51	rebecca	rebecca	PROPN
crl-16366	1	52	a.	a.	PROPN
crl-16366	1	53	croxton	croxton	PROPN
crl-16366	1	54	is	be	AUX
crl-16366	1	55	a	a	DET
crl-16366	1	56	doctoral	doctoral	ADJ
crl-16366	1	57	student	student	NOUN
crl-16366	1	58	and	and	CCONJ
crl-16366	1	59	instructor	instructor	NOUN
crl-16366	1	60	at	at	ADP
crl-16366	1	61	the	the	DET
crl-16366	1	62	university	university	PROPN
crl-16366	1	63	of	of	ADP
crl-16366	1	64	north	north	PROPN
crl-16366	1	65	carolina	carolina	PROPN
crl-16366	1	66	at	at	ADP
crl-16366	1	67	greensboro	greensboro	PROPN
crl-16366	1	68	;	;	PUNCT
crl-16366	1	69	e	e	X
crl-16366	1	70	-	-	NOUN
crl-16366	1	71	mail	mail	NOUN
crl-16366	1	72	:	:	PUNCT
crl-16366	2	1	racroxto@uncg.edu	racroxto@uncg.edu	PROPN
crl-16366	2	2	.	.	PUNCT
crl-16366	3	1	©	©	PROPN
crl-16366	3	2	2014	2014	NUM
crl-16366	3	3	anthony	anthony	PROPN
crl-16366	3	4	s.	s.	PROPN
crl-16366	3	5	chow	chow	PROPN
crl-16366	3	6	and	and	CCONJ
crl-16366	3	7	rebecca	rebecca	PROPN
crl-16366	3	8	a.	a.	PROPN
crl-16366	3	9	croxton	croxton	PROPN
crl-16366	3	10	,	,	PUNCT
crl-16366	3	11	attribution	attribution	NOUN
crl-16366	3	12	-	-	PUNCT
crl-16366	3	13	noncommercial	noncommercial	ADJ
crl-16366	3	14	(	(	PUNCT
crl-16366	3	15	http://creativecommons.org/licenses/by-nc/3.0/	http://creativecommons.org/licenses/by-nc/3.0/	NOUN
crl-16366	3	16	)	)	PUNCT
crl-16366	3	17	cc	cc	VERB
crl-16366	3	18	by	by	ADP
crl-16366	3	19	-	-	PUNCT
crl-16366	3	20	nc	nc	PROPN
crl-16366	3	21	this	this	DET
crl-16366	3	22	study	study	NOUN
crl-16366	3	23	examined	examine	VERB
crl-16366	3	24	the	the	DET
crl-16366	3	25	usability	usability	NOUN
crl-16366	3	26	of	of	ADP
crl-16366	3	27	five	five	NUM
crl-16366	3	28	virtual	virtual	ADJ
crl-16366	3	29	reference	reference	NOUN
crl-16366	3	30	services	service	NOUN
crl-16366	3	31	—	—	PUNCT
crl-16366	3	32	instant	instant	ADJ
crl-16366	3	33	messenger	messenger	NOUN
crl-16366	3	34	chat	chat	NOUN
crl-16366	3	35	,	,	PUNCT
crl-16366	3	36	e	e	NOUN
crl-16366	3	37	-	-	NOUN
crl-16366	3	38	mail	mail	NOUN
crl-16366	3	39	,	,	PUNCT
crl-16366	3	40	telephone	telephone	NOUN
crl-16366	3	41	,	,	PUNCT
crl-16366	3	42	text	text	NOUN
crl-16366	3	43	messaging	messaging	NOUN
crl-16366	3	44	,	,	PUNCT
crl-16366	3	45	and	and	CCONJ
crl-16366	3	46	skype	skype	NOUN
crl-16366	3	47	videoconferencing	videoconferencing	NOUN
crl-16366	3	48	—	—	PUNCT
crl-16366	3	49	by	by	ADP
crl-16366	3	50	having	have	VERB
crl-16366	3	51	31	31	NUM
crl-16366	3	52	undergraduate	undergraduate	NOUN
crl-16366	3	53	and	and	CCONJ
crl-16366	3	54	graduate	graduate	NOUN
crl-16366	3	55	students	student	NOUN
crl-16366	3	56	evaluate	evaluate	VERB
crl-16366	3	57	the	the	DET
crl-16366	3	58	usability	usability	NOUN
crl-16366	3	59	of	of	ADP
crl-16366	3	60	the	the	DET
crl-16366	3	61	virtual	virtual	ADJ
crl-16366	3	62	reference	reference	NOUN
crl-16366	3	63	services	service	NOUN
crl-16366	3	64	of	of	ADP
crl-16366	3	65	two	two	NUM
crl-16366	3	66	different	different	ADJ
crl-16366	3	67	universities	university	NOUN
crl-16366	3	68	.	.	PUNCT
crl-16366	4	1	the	the	DET
crl-16366	4	2	study	study	NOUN
crl-16366	4	3	’s	’s	PART
crl-16366	4	4	results	result	NOUN
crl-16366	4	5	suggest	suggest	VERB
crl-16366	4	6	that	that	SCONJ
crl-16366	4	7	user	user	NOUN
crl-16366	4	8	preference	preference	NOUN
crl-16366	4	9	and	and	CCONJ
crl-16366	4	10	satisfaction	satisfaction	NOUN
crl-16366	4	11	for	for	ADP
crl-16366	4	12	virtual	virtual	ADJ
crl-16366	4	13	reference	reference	NOUN
crl-16366	4	14	service	service	NOUN
crl-16366	4	15	are	be	AUX
crl-16366	4	16	highly	highly	ADV
crl-16366	4	17	correlated	correlate	VERB
crl-16366	4	18	with	with	ADP
crl-16366	4	19	the	the	DET
crl-16366	4	20	service	service	NOUN
crl-16366	4	21	’s	’s	PART
crl-16366	4	22	overall	overall	ADJ
crl-16366	4	23	usability	usability	NOUN
crl-16366	4	24	in	in	ADP
crl-16366	4	25	terms	term	NOUN
crl-16366	4	26	of	of	ADP
crl-16366	4	27	effectiveness	effectiveness	NOUN
crl-16366	4	28	and	and	CCONJ
crl-16366	4	29	efficiency	efficiency	NOUN
crl-16366	4	30	.	.	PUNCT
crl-16366	5	1	online	online	PROPN
crl-16366	5	2	chat	chat	PROPN
crl-16366	5	3	was	be	AUX
crl-16366	5	4	rated	rate	VERB
crl-16366	5	5	highest	high	ADJ
crl-16366	5	6	across	across	ADP
crl-16366	5	7	all	all	DET
crl-16366	5	8	measures	measure	NOUN
crl-16366	5	9	including	include	VERB
crl-16366	5	10	satisfaction	satisfaction	NOUN
crl-16366	5	11	and	and	CCONJ
crl-16366	5	12	seven	seven	NUM
crl-16366	5	13	different	different	ADJ
crl-16366	5	14	usability	usability	NOUN
crl-16366	5	15	factors	factor	NOUN
crl-16366	5	16	.	.	PUNCT
crl-16366	6	1	major	major	ADJ
crl-16366	6	2	implications	implication	NOUN
crl-16366	6	3	of	of	ADP
crl-16366	6	4	the	the	DET
crl-16366	6	5	study	study	NOUN
crl-16366	6	6	suggest	suggest	VERB
crl-16366	6	7	that	that	SCONJ
crl-16366	6	8	online	online	ADJ
crl-16366	6	9	chat	chat	NOUN
crl-16366	6	10	is	be	AUX
crl-16366	6	11	the	the	DET
crl-16366	6	12	virtual	virtual	ADJ
crl-16366	6	13	reference	reference	NOUN
crl-16366	6	14	of	of	ADP
crl-16366	6	15	choice	choice	NOUN
crl-16366	6	16	for	for	ADP
crl-16366	6	17	university	university	NOUN
crl-16366	6	18	students	student	NOUN
crl-16366	6	19	and	and	CCONJ
crl-16366	6	20	that	that	SCONJ
crl-16366	6	21	usability	usability	NOUN
crl-16366	6	22	metrics	metric	NOUN
crl-16366	6	23	are	be	AUX
crl-16366	6	24	a	a	DET
crl-16366	6	25	good	good	ADJ
crl-16366	6	26	predictor	predictor	NOUN
crl-16366	6	27	of	of	ADP
crl-16366	6	28	user	user	NOUN
crl-16366	6	29	preferences	preference	NOUN
crl-16366	6	30	centered	center	VERB
crl-16366	6	31	on	on	ADP
crl-16366	6	32	high	high	ADJ
crl-16366	6	33	return	return	NOUN
crl-16366	6	34	on	on	ADP
crl-16366	6	35	investment	investment	NOUN
crl-16366	6	36	,	,	PUNCT
crl-16366	6	37	speed	speed	NOUN
crl-16366	6	38	of	of	ADP
crl-16366	6	39	transaction	transaction	NOUN
crl-16366	6	40	,	,	PUNCT
crl-16366	6	41	convenience	convenience	NOUN
crl-16366	6	42	,	,	PUNCT
crl-16366	6	43	and	and	CCONJ
crl-16366	6	44	minimal	minimal	ADJ
crl-16366	6	45	effort	effort	NOUN
crl-16366	6	46	.	.	PUNCT
crl-16366	7	1	o	o	PROPN
crl-16366	7	2	stay	stay	VERB
crl-16366	7	3	relevant	relevant	ADJ
crl-16366	7	4	in	in	ADP
crl-16366	7	5	this	this	DET
crl-16366	7	6	rapidly	rapidly	ADV
crl-16366	7	7	evolving	evolve	VERB
crl-16366	7	8	information	information	NOUN
crl-16366	7	9	age	age	NOUN
crl-16366	7	10	,	,	PUNCT
crl-16366	7	11	libraries	library	NOUN
crl-16366	7	12	across	across	ADP
crl-16366	7	13	the	the	DET
crl-16366	7	14	world	world	NOUN
crl-16366	7	15	are	be	AUX
crl-16366	7	16	racing	race	VERB
crl-16366	7	17	to	to	PART
crl-16366	7	18	reinvent	reinvent	VERB
crl-16366	7	19	themselves	themselves	PRON
crl-16366	7	20	.	.	PUNCT
crl-16366	8	1	they	they	PRON
crl-16366	8	2	must	must	AUX
crl-16366	8	3	do	do	VERB
crl-16366	8	4	so	so	ADV
crl-16366	8	5	in	in	ADP
crl-16366	8	6	an	an	DET
crl-16366	8	7	environment	environment	NOUN
crl-16366	8	8	where	where	SCONJ
crl-16366	8	9	information	information	NOUN
crl-16366	8	10	seekers	seeker	NOUN
crl-16366	8	11	have	have	VERB
crl-16366	8	12	“	"	PUNCT
crl-16366	8	13	…	…	PUNCT
crl-16366	8	14	many	many	ADJ
crl-16366	8	15	options	option	NOUN
crl-16366	8	16	,	,	PUNCT
crl-16366	8	17	little	little	ADJ
crl-16366	8	18	patience	patience	NOUN
crl-16366	8	19	,	,	PUNCT
crl-16366	8	20	and	and	CCONJ
crl-16366	8	21	use	use	VERB
crl-16366	8	22	many	many	ADJ
crl-16366	8	23	different	different	ADJ
crl-16366	8	24	types	type	NOUN
crl-16366	8	25	of	of	ADP
crl-16366	8	26	information	information	NOUN
crl-16366	8	27	and	and	CCONJ
crl-16366	8	28	communication	communication	NOUN
crl-16366	8	29	technology	technology	NOUN
crl-16366	8	30	.	.	PUNCT
crl-16366	8	31	”1	”1	PUNCT
crl-16366	9	1	while	while	SCONJ
crl-16366	9	2	many	many	ADJ
crl-16366	9	3	libraries	library	NOUN
crl-16366	9	4	are	be	AUX
crl-16366	9	5	increasingly	increasingly	ADV
crl-16366	9	6	making	make	VERB
crl-16366	9	7	their	their	PRON
crl-16366	9	8	content	content	NOUN
crl-16366	9	9	available	available	ADJ
crl-16366	9	10	digitally	digitally	ADV
crl-16366	9	11	over	over	ADP
crl-16366	9	12	the	the	DET
crl-16366	9	13	internet	internet	NOUN
crl-16366	9	14	,	,	PUNCT
crl-16366	9	15	they	they	PRON
crl-16366	9	16	are	be	AUX
crl-16366	9	17	also	also	ADV
crl-16366	9	18	taking	take	VERB
crl-16366	9	19	steps	step	NOUN
crl-16366	9	20	to	to	PART
crl-16366	9	21	make	make	VERB
crl-16366	9	22	their	their	PRON
crl-16366	9	23	reference	reference	NOUN
crl-16366	9	24	services	service	NOUN
crl-16366	9	25	available	available	ADJ
crl-16366	9	26	virtually	virtually	ADV
crl-16366	9	27	.	.	PUNCT
crl-16366	10	1	some	some	DET
crl-16366	10	2	virtual	virtual	ADJ
crl-16366	10	3	reference	reference	NOUN
crl-16366	10	4	services	service	NOUN
crl-16366	10	5	,	,	PUNCT
crl-16366	10	6	including	include	VERB
crl-16366	10	7	email	email	NOUN
crl-16366	10	8	,	,	PUNCT
crl-16366	10	9	instant	instant	ADJ
crl-16366	10	10	messaging	messaging	NOUN
crl-16366	10	11	(	(	PUNCT
crl-16366	10	12	online	online	ADJ
crl-16366	10	13	chat	chat	PROPN
crl-16366	10	14	)	)	PUNCT
crl-16366	10	15	,	,	PUNCT
crl-16366	10	16	and	and	CCONJ
crl-16366	10	17	telephone	telephone	NOUN
crl-16366	10	18	have	have	AUX
crl-16366	10	19	been	be	AUX
crl-16366	10	20	around	around	ADV
crl-16366	10	21	for	for	ADP
crl-16366	10	22	decades	decade	NOUN
crl-16366	10	23	,	,	PUNCT
crl-16366	10	24	while	while	SCONJ
crl-16366	10	25	other	other	ADJ
crl-16366	10	26	services	service	NOUN
crl-16366	10	27	such	such	ADJ
crl-16366	10	28	as	as	ADP
crl-16366	10	29	text	text	NOUN
crl-16366	10	30	messaging	messaging	NOUN
crl-16366	10	31	and	and	CCONJ
crl-16366	10	32	videoconferencing	videoconferencing	NOUN
crl-16366	10	33	are	be	AUX
crl-16366	10	34	just	just	ADV
crl-16366	10	35	beginning	begin	VERB
crl-16366	10	36	to	to	PART
crl-16366	10	37	emerge	emerge	VERB
crl-16366	10	38	.	.	PUNCT
crl-16366	11	1	sloan	sloan	PROPN
crl-16366	11	2	reported	report	VERB
crl-16366	11	3	that	that	SCONJ
crl-16366	11	4	e	e	NOUN
crl-16366	11	5	-	-	NOUN
crl-16366	11	6	mail	mail	NOUN
crl-16366	11	7	reference	reference	NOUN
crl-16366	11	8	has	have	AUX
crl-16366	11	9	been	be	AUX
crl-16366	11	10	going	go	VERB
crl-16366	11	11	strong	strong	ADJ
crl-16366	11	12	for	for	ADP
crl-16366	11	13	20	20	NUM
crl-16366	11	14	years	year	NOUN
crl-16366	11	15	and	and	CCONJ
crl-16366	11	16	live	live	VERB
crl-16366	11	17	chat	chat	NOUN
crl-16366	11	18	-	-	PUNCT
crl-16366	11	19	based	base	VERB
crl-16366	11	20	reference	reference	NOUN
crl-16366	11	21	for	for	ADP
crl-16366	11	22	10	10	NUM
crl-16366	11	23	years.2	years.2	PROPN
crl-16366	11	24	virtual	virtual	ADJ
crl-16366	11	25	reference	reference	NOUN
crl-16366	11	26	services	service	NOUN
crl-16366	11	27	are	be	AUX
crl-16366	11	28	becoming	become	VERB
crl-16366	11	29	commonplace	commonplace	ADJ
crl-16366	11	30	in	in	ADP
crl-16366	11	31	both	both	CCONJ
crl-16366	11	32	academic	academic	ADJ
crl-16366	11	33	and	and	CCONJ
crl-16366	11	34	public	public	ADJ
crl-16366	11	35	libraries	library	NOUN
crl-16366	11	36	across	across	ADP
crl-16366	11	37	the	the	DET
crl-16366	11	38	united	united	PROPN
crl-16366	11	39	states	states	PROPN
crl-16366	11	40	.	.	PUNCT
crl-16366	12	1	in	in	ADP
crl-16366	12	2	a	a	DET
crl-16366	12	3	recent	recent	ADJ
crl-16366	12	4	survey	survey	NOUN
crl-16366	12	5	study	study	NOUN
crl-16366	12	6	of	of	ADP
crl-16366	12	7	1,226	1,226	NUM
crl-16366	12	8	academic	academic	ADJ
crl-16366	12	9	and	and	CCONJ
crl-16366	12	10	public	public	ADJ
crl-16366	12	11	libraries	library	NOUN
crl-16366	12	12	,	,	PUNCT
crl-16366	12	13	54.95	54.95	NUM
crl-16366	12	14	percent	percent	NOUN
crl-16366	12	15	of	of	ADP
crl-16366	12	16	survey	survey	NOUN
crl-16366	12	17	respondents	respondent	NOUN
crl-16366	12	18	indicated	indicate	VERB
crl-16366	12	19	they	they	PRON
crl-16366	12	20	offer	offer	VERB
crl-16366	12	21	reference	reference	NOUN
crl-16366	12	22	services	service	NOUN
crl-16366	12	23	virtually	virtually	ADV
crl-16366	12	24	.	.	PUNCT
crl-16366	13	1	in	in	ADP
crl-16366	13	2	a	a	DET
crl-16366	13	3	separate	separate	ADJ
crl-16366	13	4	phase	phase	NOUN
crl-16366	13	5	of	of	ADP
crl-16366	13	6	this	this	DET
crl-16366	13	7	study	study	NOUN
crl-16366	13	8	,	,	PUNCT
crl-16366	13	9	the	the	DET
crl-16366	13	10	researchers	researcher	NOUN
crl-16366	13	11	found	find	VERB
crl-16366	13	12	that	that	SCONJ
crl-16366	13	13	84.6	84.6	NUM
crl-16366	13	14	percent	percent	NOUN
crl-16366	13	15	(	(	PUNCT
crl-16366	13	16	n	n	NOUN
crl-16366	13	17	=	=	SYM
crl-16366	13	18	203	203	NUM
crl-16366	13	19	)	)	PUNCT
crl-16366	13	20	of	of	ADP
crl-16366	13	21	library	library	NOUN
crl-16366	13	22	websites	website	NOUN
crl-16366	13	23	evaluated	evaluate	VERB
crl-16366	13	24	offered	offer	VERB
crl-16366	13	25	virtual	virtual	ADJ
crl-16366	13	26	reference	reference	NOUN
crl-16366	13	27	services.3	services.3	VERB
crl-16366	13	28	the	the	DET
crl-16366	13	29	most	most	ADV
crl-16366	13	30	common	common	ADJ
crl-16366	13	31	type	type	NOUN
crl-16366	13	32	of	of	ADP
crl-16366	13	33	virtual	virtual	ADJ
crl-16366	13	34	reference	reference	NOUN
crl-16366	13	35	was	be	AUX
crl-16366	13	36	e	e	ADJ
crl-16366	13	37	-	-	NOUN
crl-16366	13	38	mail	mail	NOUN
crl-16366	13	39	reference	reference	NOUN
crl-16366	13	40	,	,	PUNCT
crl-16366	13	41	followed	follow	VERB
crl-16366	13	42	by	by	ADP
crl-16366	13	43	chat	chat	PROPN
crl-16366	13	44	,	,	PUNCT
crl-16366	13	45	then	then	ADV
crl-16366	13	46	text	text	NOUN
crl-16366	13	47	,	,	PUNCT
crl-16366	13	48	then	then	ADV
crl-16366	13	49	“	"	PUNCT
crl-16366	13	50	other	other	ADJ
crl-16366	13	51	.	.	PUNCT
crl-16366	13	52	”	"	PUNCT
crl-16366	14	1	both	both	DET
crl-16366	14	2	surveys	survey	NOUN
crl-16366	14	3	found	find	VERB
crl-16366	14	4	the	the	DET
crl-16366	14	5	least	least	ADJ
crl-16366	14	6	used	used	ADJ
crl-16366	14	7	form	form	NOUN
crl-16366	14	8	of	of	ADP
crl-16366	14	9	virtual	virtual	ADJ
crl-16366	14	10	reference	reference	NOUN
crl-16366	14	11	was	be	AUX
crl-16366	14	12	skype	skype	NOUN
crl-16366	14	13	or	or	CCONJ
crl-16366	14	14	video	video	NOUN
crl-16366	14	15	conferencing	conferencing	NOUN
crl-16366	14	16	.	.	PUNCT
crl-16366	15	1	while	while	SCONJ
crl-16366	15	2	many	many	ADJ
crl-16366	15	3	libraries	library	NOUN
crl-16366	15	4	now	now	ADV
crl-16366	15	5	offer	offer	VERB
crl-16366	15	6	a	a	DET
crl-16366	15	7	suite	suite	NOUN
crl-16366	15	8	of	of	ADP
crl-16366	15	9	virtual	virtual	ADJ
crl-16366	15	10	reference	reference	NOUN
crl-16366	15	11	services	service	NOUN
crl-16366	15	12	,	,	PUNCT
crl-16366	15	13	the	the	DET
crl-16366	15	14	proliferation	proliferation	NOUN
crl-16366	15	15	of	of	ADP
crl-16366	15	16	these	these	DET
crl-16366	15	17	services	service	NOUN
crl-16366	15	18	is	be	AUX
crl-16366	15	19	not	not	PART
crl-16366	15	20	always	always	ADV
crl-16366	15	21	matched	match	VERB
crl-16366	15	22	by	by	ADP
crl-16366	15	23	actual	actual	ADJ
crl-16366	15	24	use.4	use.4	ADJ
crl-16366	15	25	many	many	ADJ
crl-16366	15	26	virtual	virtual	ADJ
crl-16366	15	27	crl13	crl13	NOUN
crl-16366	15	28	-	-	PUNCT
crl-16366	15	29	408	408	NUM
crl-16366	15	30	310	310	NUM
crl-16366	15	31	college	college	PROPN
crl-16366	15	32	&	&	CCONJ
crl-16366	15	33	research	research	PROPN
crl-16366	15	34	libraries	library	NOUN
crl-16366	15	35	may	may	AUX
crl-16366	15	36	2014	2014	NUM
crl-16366	15	37	reference	reference	NOUN
crl-16366	15	38	projects	project	NOUN
crl-16366	15	39	initiated	initiate	VERB
crl-16366	15	40	in	in	ADP
crl-16366	15	41	recent	recent	ADJ
crl-16366	15	42	years	year	NOUN
crl-16366	15	43	have	have	AUX
crl-16366	15	44	been	be	AUX
crl-16366	15	45	suspended	suspend	VERB
crl-16366	15	46	or	or	CCONJ
crl-16366	15	47	discontinued	discontinue	VERB
crl-16366	15	48	altogether	altogether	ADV
crl-16366	15	49	.	.	PUNCT
crl-16366	16	1	several	several	ADJ
crl-16366	16	2	studies	study	NOUN
crl-16366	16	3	suggest	suggest	VERB
crl-16366	16	4	the	the	DET
crl-16366	16	5	success	success	NOUN
crl-16366	16	6	of	of	ADP
crl-16366	16	7	virtual	virtual	ADJ
crl-16366	16	8	reference	reference	NOUN
crl-16366	16	9	services	service	NOUN
crl-16366	16	10	does	do	AUX
crl-16366	16	11	not	not	PART
crl-16366	16	12	depend	depend	VERB
crl-16366	16	13	solely	solely	ADV
crl-16366	16	14	on	on	ADP
crl-16366	16	15	the	the	DET
crl-16366	16	16	quality	quality	NOUN
crl-16366	16	17	of	of	ADP
crl-16366	16	18	the	the	DET
crl-16366	16	19	service	service	NOUN
crl-16366	16	20	but	but	CCONJ
crl-16366	16	21	may	may	AUX
crl-16366	16	22	also	also	ADV
crl-16366	16	23	be	be	AUX
crl-16366	16	24	dependent	dependent	ADJ
crl-16366	16	25	upon	upon	SCONJ
crl-16366	16	26	funding	funding	NOUN
crl-16366	16	27	,	,	PUNCT
crl-16366	16	28	volume	volume	NOUN
crl-16366	16	29	of	of	ADP
crl-16366	16	30	reference	reference	NOUN
crl-16366	16	31	questions	question	NOUN
crl-16366	16	32	,	,	PUNCT
crl-16366	16	33	staffing	staffing	NOUN
crl-16366	16	34	levels	level	NOUN
crl-16366	16	35	,	,	PUNCT
crl-16366	16	36	hardware	hardware	NOUN
crl-16366	16	37	and	and	CCONJ
crl-16366	16	38	software	software	NOUN
crl-16366	16	39	issues	issue	NOUN
crl-16366	16	40	,	,	PUNCT
crl-16366	16	41	and	and	CCONJ
crl-16366	16	42	institutional	institutional	ADJ
crl-16366	16	43	culture.5	culture.5	NOUN
crl-16366	16	44	further	far	ADV
crl-16366	16	45	,	,	PUNCT
crl-16366	16	46	many	many	ADJ
crl-16366	16	47	library	library	NOUN
crl-16366	16	48	patrons	patron	NOUN
crl-16366	16	49	are	be	AUX
crl-16366	16	50	not	not	PART
crl-16366	16	51	aware	aware	ADJ
crl-16366	16	52	that	that	SCONJ
crl-16366	16	53	virtual	virtual	ADJ
crl-16366	16	54	reference	reference	NOUN
crl-16366	16	55	services	service	NOUN
crl-16366	16	56	are	be	AUX
crl-16366	16	57	available.6	available.6	ADP
crl-16366	16	58	while	while	SCONJ
crl-16366	16	59	many	many	ADJ
crl-16366	16	60	elements	element	NOUN
crl-16366	16	61	contribute	contribute	VERB
crl-16366	16	62	to	to	ADP
crl-16366	16	63	a	a	DET
crl-16366	16	64	person	person	NOUN
crl-16366	16	65	’s	’s	PART
crl-16366	16	66	experience	experience	NOUN
crl-16366	16	67	using	use	VERB
crl-16366	16	68	a	a	DET
crl-16366	16	69	virtual	virtual	ADJ
crl-16366	16	70	reference	reference	NOUN
crl-16366	16	71	service	service	NOUN
crl-16366	16	72	,	,	PUNCT
crl-16366	16	73	a	a	DET
crl-16366	16	74	significant	significant	ADJ
crl-16366	16	75	yet	yet	ADV
crl-16366	16	76	often	often	ADV
crl-16366	16	77	overlooked	overlook	VERB
crl-16366	16	78	factor	factor	NOUN
crl-16366	16	79	is	be	AUX
crl-16366	16	80	the	the	DET
crl-16366	16	81	overall	overall	ADJ
crl-16366	16	82	usability	usability	NOUN
crl-16366	16	83	of	of	ADP
crl-16366	16	84	the	the	DET
crl-16366	16	85	digital	digital	ADJ
crl-16366	16	86	services	service	NOUN
crl-16366	16	87	.	.	PUNCT
crl-16366	17	1	chow	chow	PROPN
crl-16366	17	2	explains	explain	VERB
crl-16366	17	3	,	,	PUNCT
crl-16366	17	4	“	"	PUNCT
crl-16366	17	5	…	…	PUNCT
crl-16366	17	6	digital	digital	ADJ
crl-16366	17	7	environments	environment	NOUN
crl-16366	17	8	are	be	AUX
crl-16366	17	9	for	for	ADP
crl-16366	17	10	human	human	ADJ
crl-16366	17	11	use	use	NOUN
crl-16366	17	12	,	,	PUNCT
crl-16366	17	13	and	and	CCONJ
crl-16366	17	14	taking	take	VERB
crl-16366	17	15	a	a	DET
crl-16366	17	16	human	human	ADJ
crl-16366	17	17	centered	center	VERB
crl-16366	17	18	design	design	NOUN
crl-16366	17	19	(	(	PUNCT
crl-16366	17	20	hci	hci	NOUN
crl-16366	17	21	)	)	PUNCT
crl-16366	17	22	approach	approach	NOUN
crl-16366	17	23	with	with	ADP
crl-16366	17	24	an	an	DET
crl-16366	17	25	emphasis	emphasis	NOUN
crl-16366	17	26	on	on	ADP
crl-16366	17	27	pervasive	pervasive	ADJ
crl-16366	17	28	usability	usability	NOUN
crl-16366	17	29	with	with	ADP
crl-16366	17	30	representative	representative	ADJ
crl-16366	17	31	users	user	NOUN
crl-16366	17	32	…	…	PUNCT
crl-16366	17	33	will	will	AUX
crl-16366	17	34	help	help	VERB
crl-16366	17	35	ensure	ensure	VERB
crl-16366	17	36	that	that	SCONJ
crl-16366	17	37	the	the	DET
crl-16366	17	38	digital	digital	ADJ
crl-16366	17	39	environment	environment	NOUN
crl-16366	17	40	is	be	AUX
crl-16366	17	41	high	high	ADJ
crl-16366	17	42	on	on	ADP
crl-16366	17	43	utility	utility	NOUN
crl-16366	17	44	and	and	CCONJ
crl-16366	17	45	ease	ease	NOUN
crl-16366	17	46	-	-	PUNCT
crl-16366	17	47	of	of	ADP
crl-16366	17	48	-	-	PUNCT
crl-16366	17	49	use	use	NOUN
crl-16366	17	50	.	.	PUNCT
crl-16366	17	51	”7	”7	PUNCT
crl-16366	18	1	the	the	DET
crl-16366	18	2	international	international	ADJ
crl-16366	18	3	organization	organization	NOUN
crl-16366	18	4	for	for	ADP
crl-16366	18	5	standardization	standardization	NOUN
crl-16366	18	6	(	(	PUNCT
crl-16366	18	7	iso	iso	NOUN
crl-16366	18	8	)	)	PUNCT
crl-16366	18	9	formally	formally	ADV
crl-16366	18	10	defines	define	VERB
crl-16366	18	11	usability	usability	NOUN
crl-16366	18	12	as	as	ADP
crl-16366	18	13	“	"	PUNCT
crl-16366	18	14	the	the	DET
crl-16366	18	15	extent	extent	NOUN
crl-16366	18	16	to	to	PART
crl-16366	18	17	which	which	PRON
crl-16366	18	18	the	the	DET
crl-16366	18	19	product	product	NOUN
crl-16366	18	20	can	can	AUX
crl-16366	18	21	be	be	AUX
crl-16366	18	22	used	use	VERB
crl-16366	18	23	by	by	ADP
crl-16366	18	24	specified	specify	VERB
crl-16366	18	25	users	user	NOUN
crl-16366	18	26	to	to	PART
crl-16366	18	27	achieve	achieve	VERB
crl-16366	18	28	specified	specified	ADJ
crl-16366	18	29	goals	goal	NOUN
crl-16366	18	30	with	with	ADP
crl-16366	18	31	effectiveness	effectiveness	NOUN
crl-16366	18	32	,	,	PUNCT
crl-16366	18	33	efficiency	efficiency	NOUN
crl-16366	18	34	and	and	CCONJ
crl-16366	18	35	satisfaction	satisfaction	NOUN
crl-16366	18	36	in	in	ADP
crl-16366	18	37	a	a	DET
crl-16366	18	38	specified	specified	ADJ
crl-16366	18	39	context	context	NOUN
crl-16366	18	40	of	of	ADP
crl-16366	18	41	use	use	NOUN
crl-16366	18	42	.	.	PUNCT
crl-16366	18	43	”8	”8	PUNCT
crl-16366	19	1	analyses	analysis	NOUN
crl-16366	19	2	of	of	ADP
crl-16366	19	3	the	the	DET
crl-16366	19	4	usability	usability	NOUN
crl-16366	19	5	of	of	ADP
crl-16366	19	6	virtual	virtual	ADJ
crl-16366	19	7	reference	reference	NOUN
crl-16366	19	8	services	service	NOUN
crl-16366	19	9	must	must	AUX
crl-16366	19	10	reach	reach	VERB
crl-16366	19	11	beyond	beyond	ADP
crl-16366	19	12	the	the	DET
crl-16366	19	13	actual	actual	ADJ
crl-16366	19	14	interface	interface	NOUN
crl-16366	19	15	design	design	NOUN
crl-16366	19	16	of	of	ADP
crl-16366	19	17	the	the	DET
crl-16366	19	18	tools	tool	NOUN
crl-16366	19	19	.	.	PUNCT
crl-16366	20	1	mu	mu	PROPN
crl-16366	20	2	et	et	PROPN
crl-16366	20	3	al	al	PROPN
crl-16366	20	4	.	.	PROPN
crl-16366	20	5	found	find	VERB
crl-16366	20	6	“	"	PUNCT
crl-16366	20	7	…	…	PUNCT
crl-16366	20	8	there	there	PRON
crl-16366	20	9	is	be	VERB
crl-16366	20	10	no	no	DET
crl-16366	20	11	significant	significant	ADJ
crl-16366	20	12	difference	difference	NOUN
crl-16366	20	13	in	in	ADP
crl-16366	20	14	users	user	NOUN
crl-16366	20	15	’	’	PART
crl-16366	20	16	opinions	opinion	NOUN
crl-16366	20	17	of	of	ADP
crl-16366	20	18	a	a	DET
crl-16366	20	19	vrs	vrs	NOUN
crl-16366	20	20	[	[	X
crl-16366	20	21	virtual	virtual	ADJ
crl-16366	20	22	reference	reference	NOUN
crl-16366	20	23	service	service	NOUN
crl-16366	20	24	]	]	PUNCT
crl-16366	20	25	and	and	CCONJ
crl-16366	20	26	their	their	PRON
crl-16366	20	27	willingness	willingness	NOUN
crl-16366	20	28	to	to	PART
crl-16366	20	29	use	use	VERB
crl-16366	20	30	it	it	PRON
crl-16366	20	31	that	that	PRON
crl-16366	20	32	is	be	AUX
crl-16366	20	33	caused	cause	VERB
crl-16366	20	34	by	by	ADP
crl-16366	20	35	the	the	DET
crl-16366	20	36	design	design	NOUN
crl-16366	20	37	of	of	ADP
crl-16366	20	38	the	the	DET
crl-16366	20	39	interface	interface	NOUN
crl-16366	20	40	,	,	PUNCT
crl-16366	20	41	provided	provide	VERB
crl-16366	20	42	…	…	PUNCT
crl-16366	20	43	users	user	NOUN
crl-16366	20	44	are	be	AUX
crl-16366	20	45	aware	aware	ADJ
crl-16366	20	46	of	of	ADP
crl-16366	20	47	its	its	PRON
crl-16366	20	48	existence	existence	NOUN
crl-16366	20	49	and	and	CCONJ
crl-16366	20	50	the	the	DET
crl-16366	20	51	link	link	NOUN
crl-16366	20	52	is	be	AUX
crl-16366	20	53	clearly	clearly	ADV
crl-16366	20	54	labeled	label	VERB
crl-16366	20	55	with	with	ADP
crl-16366	20	56	its	its	PRON
crl-16366	20	57	function	function	NOUN
crl-16366	20	58	…	…	PUNCT
crl-16366	20	59	”9	”9	PUNCT
crl-16366	20	60	looking	look	VERB
crl-16366	20	61	beyond	beyond	ADP
crl-16366	20	62	the	the	DET
crl-16366	20	63	interface	interface	NOUN
crl-16366	20	64	design	design	NOUN
crl-16366	20	65	of	of	ADP
crl-16366	20	66	virtual	virtual	ADJ
crl-16366	20	67	reference	reference	NOUN
crl-16366	20	68	tools	tool	NOUN
crl-16366	20	69	and	and	CCONJ
crl-16366	20	70	ensuring	ensure	VERB
crl-16366	20	71	awareness	awareness	NOUN
crl-16366	20	72	of	of	ADP
crl-16366	20	73	services	service	NOUN
crl-16366	20	74	,	,	PUNCT
crl-16366	20	75	usability	usability	NOUN
crl-16366	20	76	evaluations	evaluation	NOUN
crl-16366	20	77	must	must	AUX
crl-16366	20	78	consider	consider	VERB
crl-16366	20	79	what	what	PRON
crl-16366	20	80	factors	factor	NOUN
crl-16366	20	81	make	make	VERB
crl-16366	20	82	virtual	virtual	ADJ
crl-16366	20	83	services	service	NOUN
crl-16366	20	84	effective	effective	ADJ
crl-16366	20	85	,	,	PUNCT
crl-16366	20	86	efficient	efficient	ADJ
crl-16366	20	87	,	,	PUNCT
crl-16366	20	88	and	and	CCONJ
crl-16366	20	89	satisfying	satisfying	NOUN
crl-16366	20	90	.	.	PUNCT
crl-16366	21	1	several	several	ADJ
crl-16366	21	2	studies	study	NOUN
crl-16366	21	3	have	have	AUX
crl-16366	21	4	found	find	VERB
crl-16366	21	5	that	that	SCONJ
crl-16366	21	6	the	the	DET
crl-16366	21	7	popularity	popularity	NOUN
crl-16366	21	8	and	and	CCONJ
crl-16366	21	9	usability	usability	NOUN
crl-16366	21	10	of	of	ADP
crl-16366	21	11	virtual	virtual	ADJ
crl-16366	21	12	reference	reference	NOUN
crl-16366	21	13	services	service	NOUN
crl-16366	21	14	may	may	AUX
crl-16366	21	15	be	be	AUX
crl-16366	21	16	dependent	dependent	ADJ
crl-16366	21	17	upon	upon	SCONJ
crl-16366	21	18	the	the	DET
crl-16366	21	19	type	type	NOUN
crl-16366	21	20	of	of	ADP
crl-16366	21	21	question	question	NOUN
crl-16366	21	22	with	with	ADP
crl-16366	21	23	which	which	PRON
crl-16366	21	24	a	a	DET
crl-16366	21	25	patron	patron	NOUN
crl-16366	21	26	presents.10	presents.10	VERB
crl-16366	21	27	other	other	ADJ
crl-16366	21	28	factors	factor	NOUN
crl-16366	21	29	that	that	PRON
crl-16366	21	30	may	may	AUX
crl-16366	21	31	play	play	VERB
crl-16366	21	32	a	a	DET
crl-16366	21	33	role	role	NOUN
crl-16366	21	34	in	in	ADP
crl-16366	21	35	perceptions	perception	NOUN
crl-16366	21	36	of	of	ADP
crl-16366	21	37	usability	usability	NOUN
crl-16366	21	38	may	may	AUX
crl-16366	21	39	include	include	VERB
crl-16366	21	40	the	the	DET
crl-16366	21	41	type	type	NOUN
crl-16366	21	42	of	of	ADP
crl-16366	21	43	user	user	NOUN
crl-16366	21	44	,	,	PUNCT
crl-16366	21	45	age	age	NOUN
crl-16366	21	46	,	,	PUNCT
crl-16366	21	47	and	and	CCONJ
crl-16366	21	48	gender	gender	NOUN
crl-16366	21	49	of	of	ADP
crl-16366	21	50	library	library	NOUN
crl-16366	21	51	patrons.11	patrons.11	VERB
crl-16366	21	52	a	a	DET
crl-16366	21	53	frequent	frequent	ADJ
crl-16366	21	54	oversight	oversight	NOUN
crl-16366	21	55	in	in	ADP
crl-16366	21	56	the	the	DET
crl-16366	21	57	development	development	NOUN
crl-16366	21	58	of	of	ADP
crl-16366	21	59	highly	highly	ADV
crl-16366	21	60	usable	usable	ADJ
crl-16366	21	61	digital	digital	ADJ
crl-16366	21	62	information	information	NOUN
crl-16366	21	63	environments	environment	NOUN
crl-16366	21	64	(	(	PUNCT
crl-16366	21	65	including	include	VERB
crl-16366	21	66	virtual	virtual	ADJ
crl-16366	21	67	reference	reference	NOUN
crl-16366	21	68	services	service	NOUN
crl-16366	21	69	)	)	PUNCT
crl-16366	21	70	is	be	AUX
crl-16366	21	71	this	this	PRON
crl-16366	21	72	:	:	PUNCT
crl-16366	21	73	…	…	PUNCT
crl-16366	21	74	designers	designer	NOUN
crl-16366	21	75	frequently	frequently	ADV
crl-16366	21	76	develop	develop	VERB
crl-16366	21	77	digital	digital	ADJ
crl-16366	21	78	information	information	NOUN
crl-16366	21	79	spaces	space	NOUN
crl-16366	21	80	utilizing	utilize	VERB
crl-16366	21	81	their	their	PRON
crl-16366	21	82	own	own	ADJ
crl-16366	21	83	paradigms	paradigm	NOUN
crl-16366	21	84	—	—	PUNCT
crl-16366	21	85	what	what	PRON
crl-16366	21	86	they	they	PRON
crl-16366	21	87	deem	deem	VERB
crl-16366	21	88	to	to	PART
crl-16366	21	89	be	be	AUX
crl-16366	21	90	important	important	ADJ
crl-16366	21	91	,	,	PUNCT
crl-16366	21	92	organized	organize	VERB
crl-16366	21	93	in	in	ADP
crl-16366	21	94	a	a	DET
crl-16366	21	95	fashion	fashion	NOUN
crl-16366	21	96	that	that	PRON
crl-16366	21	97	makes	make	VERB
crl-16366	21	98	the	the	DET
crl-16366	21	99	most	most	ADJ
crl-16366	21	100	sense	sense	NOUN
crl-16366	21	101	to	to	ADP
crl-16366	21	102	them	they	PRON
crl-16366	21	103	—	—	PUNCT
crl-16366	21	104	in	in	ADP
crl-16366	21	105	absentia	absentia	NOUN
crl-16366	21	106	of	of	ADP
crl-16366	21	107	the	the	DET
crl-16366	21	108	people	people	NOUN
crl-16366	21	109	that	that	PRON
crl-16366	21	110	will	will	AUX
crl-16366	21	111	actually	actually	ADV
crl-16366	21	112	be	be	AUX
crl-16366	21	113	using	use	VERB
crl-16366	21	114	it	it	PRON
crl-16366	21	115	.	.	PUNCT
crl-16366	22	1	this	this	DET
crl-16366	22	2	disconnect	disconnect	NOUN
crl-16366	22	3	creates	create	VERB
crl-16366	22	4	a	a	DET
crl-16366	22	5	gap	gap	NOUN
crl-16366	22	6	between	between	ADP
crl-16366	22	7	the	the	DET
crl-16366	22	8	designer	designer	NOUN
crl-16366	22	9	and	and	CCONJ
crl-16366	22	10	the	the	DET
crl-16366	22	11	user.12	user.12	PROPN
crl-16366	22	12	while	while	SCONJ
crl-16366	22	13	it	it	PRON
crl-16366	22	14	is	be	AUX
crl-16366	22	15	ideal	ideal	ADJ
crl-16366	22	16	to	to	PART
crl-16366	22	17	engage	engage	VERB
crl-16366	22	18	representative	representative	ADJ
crl-16366	22	19	users	user	NOUN
crl-16366	22	20	as	as	ADP
crl-16366	22	21	design	design	NOUN
crl-16366	22	22	partners	partner	NOUN
crl-16366	22	23	from	from	ADP
crl-16366	22	24	the	the	DET
crl-16366	22	25	very	very	ADJ
crl-16366	22	26	beginning	beginning	NOUN
crl-16366	22	27	of	of	ADP
crl-16366	22	28	a	a	DET
crl-16366	22	29	project	project	NOUN
crl-16366	22	30	,	,	PUNCT
crl-16366	22	31	many	many	ADJ
crl-16366	22	32	libraries	library	NOUN
crl-16366	22	33	bypass	bypass	VERB
crl-16366	22	34	this	this	DET
crl-16366	22	35	vital	vital	ADJ
crl-16366	22	36	step	step	NOUN
crl-16366	22	37	.	.	PUNCT
crl-16366	23	1	a	a	DET
crl-16366	23	2	key	key	ADJ
crl-16366	23	3	element	element	NOUN
crl-16366	23	4	of	of	ADP
crl-16366	23	5	application	application	NOUN
crl-16366	23	6	and	and	CCONJ
crl-16366	23	7	implementation	implementation	NOUN
crl-16366	23	8	of	of	ADP
crl-16366	23	9	a	a	DET
crl-16366	23	10	usable	usable	ADJ
crl-16366	23	11	digital	digital	ADJ
crl-16366	23	12	information	information	NOUN
crl-16366	23	13	environment	environment	NOUN
crl-16366	23	14	is	be	AUX
crl-16366	23	15	to	to	PART
crl-16366	23	16	continuously	continuously	ADV
crl-16366	23	17	improve	improve	VERB
crl-16366	23	18	,	,	PUNCT
crl-16366	23	19	refine	refine	ADJ
crl-16366	23	20	,	,	PUNCT
crl-16366	23	21	and	and	CCONJ
crl-16366	23	22	collect	collect	VERB
crl-16366	23	23	representative	representative	NOUN
crl-16366	23	24	feedback.13	feedback.13	PROPN
crl-16366	23	25	therefore	therefore	ADV
crl-16366	23	26	,	,	PUNCT
crl-16366	23	27	usability	usability	NOUN
crl-16366	23	28	of	of	ADP
crl-16366	23	29	virtual	virtual	ADJ
crl-16366	23	30	reference	reference	NOUN
crl-16366	23	31	services	service	NOUN
crl-16366	23	32	can	can	AUX
crl-16366	23	33	continue	continue	VERB
crl-16366	23	34	to	to	PART
crl-16366	23	35	be	be	AUX
crl-16366	23	36	improved	improve	VERB
crl-16366	23	37	upon	upon	SCONJ
crl-16366	23	38	,	,	PUNCT
crl-16366	23	39	even	even	ADV
crl-16366	23	40	if	if	SCONJ
crl-16366	23	41	already	already	ADV
crl-16366	23	42	developed	develop	VERB
crl-16366	23	43	and	and	CCONJ
crl-16366	23	44	implemented	implement	VERB
crl-16366	23	45	.	.	PUNCT
crl-16366	24	1	understanding	understand	VERB
crl-16366	24	2	how	how	SCONJ
crl-16366	24	3	the	the	DET
crl-16366	24	4	usability	usability	NOUN
crl-16366	24	5	of	of	ADP
crl-16366	24	6	virtual	virtual	ADJ
crl-16366	24	7	reference	reference	NOUN
crl-16366	24	8	mediums	medium	NOUN
crl-16366	24	9	affects	affect	VERB
crl-16366	24	10	a	a	DET
crl-16366	24	11	library	library	NOUN
crl-16366	24	12	patron	patron	NOUN
crl-16366	24	13	’s	’s	PART
crl-16366	24	14	information	information	NOUN
crl-16366	24	15	-	-	PUNCT
crl-16366	24	16	seeking	seek	VERB
crl-16366	24	17	experiences	experience	NOUN
crl-16366	24	18	,	,	PUNCT
crl-16366	24	19	preferences	preference	NOUN
crl-16366	24	20	,	,	PUNCT
crl-16366	24	21	and	and	CCONJ
crl-16366	24	22	overall	overall	ADJ
crl-16366	24	23	success	success	NOUN
crl-16366	24	24	will	will	AUX
crl-16366	24	25	allow	allow	VERB
crl-16366	24	26	libraries	library	NOUN
crl-16366	24	27	to	to	PART
crl-16366	24	28	design	design	VERB
crl-16366	24	29	and	and	CCONJ
crl-16366	24	30	improve	improve	VERB
crl-16366	24	31	upon	upon	SCONJ
crl-16366	24	32	virtual	virtual	ADJ
crl-16366	24	33	reference	reference	NOUN
crl-16366	24	34	services	service	NOUN
crl-16366	24	35	with	with	ADP
crl-16366	24	36	greater	great	ADJ
crl-16366	24	37	precision	precision	NOUN
crl-16366	24	38	,	,	PUNCT
crl-16366	24	39	effectiveness	effectiveness	NOUN
crl-16366	24	40	,	,	PUNCT
crl-16366	24	41	and	and	CCONJ
crl-16366	24	42	efficiency	efficiency	NOUN
crl-16366	24	43	.	.	PUNCT
crl-16366	25	1	usability	usability	NOUN
crl-16366	25	2	must	must	AUX
crl-16366	25	3	be	be	AUX
crl-16366	25	4	a	a	DET
crl-16366	25	5	developmental	developmental	ADJ
crl-16366	25	6	keystone	keystone	NOUN
crl-16366	25	7	of	of	ADP
crl-16366	25	8	a	a	DET
crl-16366	25	9	successful	successful	ADJ
crl-16366	25	10	library	library	NOUN
crl-16366	25	11	experience	experience	NOUN
crl-16366	25	12	;	;	PUNCT
crl-16366	25	13	for	for	ADP
crl-16366	25	14	,	,	PUNCT
crl-16366	25	15	if	if	SCONJ
crl-16366	25	16	users	user	NOUN
crl-16366	25	17	can	can	AUX
crl-16366	25	18	not	not	PART
crl-16366	25	19	access	access	VERB
crl-16366	25	20	information	information	NOUN
crl-16366	25	21	easily	easily	ADV
crl-16366	25	22	,	,	PUNCT
crl-16366	25	23	there	there	PRON
crl-16366	25	24	is	be	VERB
crl-16366	25	25	little	little	ADJ
crl-16366	25	26	point	point	NOUN
crl-16366	25	27	in	in	ADP
crl-16366	25	28	expending	expend	VERB
crl-16366	25	29	the	the	DET
crl-16366	25	30	time	time	NOUN
crl-16366	25	31	,	,	PUNCT
crl-16366	25	32	effort	effort	NOUN
crl-16366	25	33	,	,	PUNCT
crl-16366	25	34	and	and	CCONJ
crl-16366	25	35	expense	expense	NOUN
crl-16366	25	36	it	it	PRON
crl-16366	25	37	takes	take	VERB
crl-16366	25	38	to	to	PART
crl-16366	25	39	provide	provide	VERB
crl-16366	25	40	digital	digital	ADJ
crl-16366	25	41	reference.14	reference.14	NOUN
crl-16366	25	42	the	the	DET
crl-16366	25	43	authors	author	NOUN
crl-16366	25	44	published	publish	VERB
crl-16366	25	45	an	an	DET
crl-16366	25	46	article	article	NOUN
crl-16366	25	47	examining	examine	VERB
crl-16366	25	48	the	the	DET
crl-16366	25	49	usability	usability	NOUN
crl-16366	25	50	of	of	ADP
crl-16366	25	51	virtual	virtual	ADJ
crl-16366	25	52	user	user	NOUN
crl-16366	25	53	services	service	NOUN
crl-16366	25	54	from	from	ADP
crl-16366	25	55	the	the	DET
crl-16366	25	56	perspectives	perspective	NOUN
crl-16366	25	57	of	of	ADP
crl-16366	25	58	university	university	NOUN
crl-16366	25	59	faculty	faculty	NOUN
crl-16366	25	60	,	,	PUNCT
crl-16366	25	61	staff	staff	NOUN
crl-16366	25	62	,	,	PUNCT
crl-16366	25	63	students	student	NOUN
crl-16366	25	64	,	,	PUNCT
crl-16366	25	65	and	and	CCONJ
crl-16366	25	66	librarians.15	librarians.15	NOUN
crl-16366	25	67	a	a	DET
crl-16366	25	68	central	central	ADJ
crl-16366	25	69	limitation	limitation	NOUN
crl-16366	25	70	of	of	ADP
crl-16366	25	71	this	this	DET
crl-16366	25	72	study	study	NOUN
crl-16366	25	73	was	be	AUX
crl-16366	25	74	self	self	NOUN
crl-16366	25	75	-	-	PUNCT
crl-16366	25	76	reporting	reporting	NOUN
crl-16366	25	77	from	from	ADP
crl-16366	25	78	participants	participant	NOUN
crl-16366	25	79	,	,	PUNCT
crl-16366	25	80	many	many	ADJ
crl-16366	25	81	of	of	ADP
crl-16366	25	82	whom	whom	PRON
crl-16366	25	83	had	have	AUX
crl-16366	25	84	never	never	ADV
crl-16366	25	85	used	use	VERB
crl-16366	25	86	the	the	DET
crl-16366	25	87	virtual	virtual	ADJ
crl-16366	25	88	reference	reference	NOUN
crl-16366	25	89	services	service	NOUN
crl-16366	25	90	they	they	PRON
crl-16366	25	91	were	be	AUX
crl-16366	25	92	rating	rate	VERB
crl-16366	25	93	.	.	PUNCT
crl-16366	26	1	this	this	DET
crl-16366	26	2	study	study	NOUN
crl-16366	26	3	reflects	reflect	VERB
crl-16366	26	4	the	the	DET
crl-16366	26	5	results	result	NOUN
crl-16366	26	6	of	of	ADP
crl-16366	26	7	a	a	DET
crl-16366	26	8	more	more	ADV
crl-16366	26	9	traditional	traditional	ADJ
crl-16366	26	10	usability	usability	NOUN
crl-16366	26	11	evaluation	evaluation	NOUN
crl-16366	26	12	with	with	ADP
crl-16366	26	13	an	an	DET
crl-16366	26	14	emphasis	emphasis	NOUN
crl-16366	26	15	on	on	ADP
crl-16366	26	16	user	user	NOUN
crl-16366	26	17	testing	testing	NOUN
crl-16366	26	18	,	,	PUNCT
crl-16366	26	19	direct	direct	ADJ
crl-16366	26	20	interaction	interaction	NOUN
crl-16366	26	21	with	with	ADP
crl-16366	26	22	the	the	DET
crl-16366	26	23	services	service	NOUN
crl-16366	26	24	being	be	AUX
crl-16366	26	25	tested	test	VERB
crl-16366	26	26	,	,	PUNCT
crl-16366	26	27	and	and	CCONJ
crl-16366	26	28	the	the	DET
crl-16366	26	29	collection	collection	NOUN
crl-16366	26	30	of	of	ADP
crl-16366	26	31	specific	specific	ADJ
crl-16366	26	32	metrics	metric	NOUN
crl-16366	26	33	a	a	DET
crl-16366	26	34	usability	usability	NOUN
crl-16366	26	35	evaluation	evaluation	NOUN
crl-16366	26	36	of	of	ADP
crl-16366	26	37	academic	academic	ADJ
crl-16366	26	38	virtual	virtual	ADJ
crl-16366	26	39	reference	reference	NOUN
crl-16366	26	40	services	service	NOUN
crl-16366	26	41	311	311	NUM
crl-16366	26	42	and	and	CCONJ
crl-16366	26	43	data	datum	NOUN
crl-16366	26	44	points	point	NOUN
crl-16366	26	45	representing	represent	VERB
crl-16366	26	46	an	an	DET
crl-16366	26	47	industry	industry	NOUN
crl-16366	26	48	standard	standard	ADJ
crl-16366	26	49	operational	operational	ADJ
crl-16366	26	50	definition	definition	NOUN
crl-16366	26	51	composed	compose	VERB
crl-16366	26	52	of	of	ADP
crl-16366	26	53	specific	specific	ADJ
crl-16366	26	54	measures	measure	NOUN
crl-16366	26	55	for	for	ADP
crl-16366	26	56	how	how	SCONJ
crl-16366	26	57	a	a	DET
crl-16366	26	58	user	user	NOUN
crl-16366	26	59	views	view	VERB
crl-16366	26	60	a	a	DET
crl-16366	26	61	service	service	NOUN
crl-16366	26	62	’s	’s	PART
crl-16366	26	63	effectiveness	effectiveness	NOUN
crl-16366	26	64	,	,	PUNCT
crl-16366	26	65	efficiency	efficiency	NOUN
crl-16366	26	66	,	,	PUNCT
crl-16366	26	67	and	and	CCONJ
crl-16366	26	68	satisfaction	satisfaction	NOUN
crl-16366	26	69	.	.	PUNCT
crl-16366	27	1	are	be	AUX
crl-16366	27	2	particular	particular	ADJ
crl-16366	27	3	virtual	virtual	ADJ
crl-16366	27	4	reference	reference	NOUN
crl-16366	27	5	services	service	NOUN
crl-16366	27	6	more	more	ADV
crl-16366	27	7	usable	usable	ADJ
crl-16366	27	8	than	than	ADP
crl-16366	27	9	others	other	NOUN
crl-16366	27	10	?	?	PUNCT
crl-16366	28	1	are	be	AUX
crl-16366	28	2	there	there	PRON
crl-16366	28	3	factors	factor	NOUN
crl-16366	28	4	that	that	PRON
crl-16366	28	5	make	make	VERB
crl-16366	28	6	particular	particular	ADJ
crl-16366	28	7	reference	reference	NOUN
crl-16366	28	8	services	service	NOUN
crl-16366	28	9	more	more	ADV
crl-16366	28	10	usable	usable	ADJ
crl-16366	28	11	than	than	ADP
crl-16366	28	12	others	other	NOUN
crl-16366	28	13	?	?	PUNCT
crl-16366	29	1	whereas	whereas	SCONJ
crl-16366	29	2	previous	previous	ADJ
crl-16366	29	3	studies	study	NOUN
crl-16366	29	4	have	have	AUX
crl-16366	29	5	examined	examine	VERB
crl-16366	29	6	usability	usability	NOUN
crl-16366	29	7	from	from	ADP
crl-16366	29	8	an	an	DET
crl-16366	29	9	opinion	opinion	NOUN
crl-16366	29	10	and	and	CCONJ
crl-16366	29	11	largely	largely	ADV
crl-16366	29	12	nonempirical	nonempirical	ADJ
crl-16366	29	13	(	(	PUNCT
crl-16366	29	14	without	without	ADP
crl-16366	29	15	usability	usability	NOUN
crl-16366	29	16	testing	testing	NOUN
crl-16366	29	17	with	with	ADP
crl-16366	29	18	actual	actual	ADJ
crl-16366	29	19	users	user	NOUN
crl-16366	29	20	)	)	PUNCT
crl-16366	29	21	perspective	perspective	NOUN
crl-16366	29	22	,	,	PUNCT
crl-16366	29	23	this	this	DET
crl-16366	29	24	study	study	NOUN
crl-16366	29	25	seeks	seek	VERB
crl-16366	29	26	to	to	PART
crl-16366	29	27	answer	answer	VERB
crl-16366	29	28	these	these	DET
crl-16366	29	29	questions	question	NOUN
crl-16366	29	30	empirically	empirically	ADV
crl-16366	29	31	by	by	ADP
crl-16366	29	32	examining	examine	VERB
crl-16366	29	33	the	the	DET
crl-16366	29	34	usability	usability	NOUN
crl-16366	29	35	of	of	ADP
crl-16366	29	36	five	five	NUM
crl-16366	29	37	virtual	virtual	ADJ
crl-16366	29	38	reference	reference	NOUN
crl-16366	29	39	services	service	NOUN
crl-16366	29	40	(	(	PUNCT
crl-16366	29	41	e	e	NOUN
crl-16366	29	42	-	-	NOUN
crl-16366	29	43	mail	mail	NOUN
crl-16366	29	44	,	,	PUNCT
crl-16366	29	45	telephone	telephone	NOUN
crl-16366	29	46	,	,	PUNCT
crl-16366	29	47	online	online	ADJ
crl-16366	29	48	chat	chat	NOUN
crl-16366	29	49	,	,	PUNCT
crl-16366	29	50	text	text	NOUN
crl-16366	29	51	messaging	messaging	NOUN
crl-16366	29	52	reference	reference	NOUN
crl-16366	29	53	,	,	PUNCT
crl-16366	29	54	and	and	CCONJ
crl-16366	29	55	skype	skype	NOUN
crl-16366	29	56	videoconferencing	videoconferencing	NOUN
crl-16366	29	57	)	)	PUNCT
crl-16366	29	58	offered	offer	VERB
crl-16366	29	59	in	in	ADP
crl-16366	29	60	two	two	NUM
crl-16366	29	61	doctoral	doctoral	ADJ
crl-16366	29	62	-	-	PUNCT
crl-16366	29	63	granting	grant	VERB
crl-16366	29	64	institutions	institution	NOUN
crl-16366	29	65	in	in	ADP
crl-16366	29	66	the	the	DET
crl-16366	29	67	southeastern	southeastern	ADJ
crl-16366	29	68	united	united	PROPN
crl-16366	29	69	states	states	PROPN
crl-16366	29	70	through	through	ADP
crl-16366	29	71	the	the	DET
crl-16366	29	72	perspectives	perspective	NOUN
crl-16366	29	73	and	and	CCONJ
crl-16366	29	74	usability	usability	NOUN
crl-16366	29	75	results	result	NOUN
crl-16366	29	76	of	of	ADP
crl-16366	29	77	undergraduate	undergraduate	NOUN
crl-16366	29	78	and	and	CCONJ
crl-16366	29	79	graduate	graduate	ADJ
crl-16366	29	80	students	student	NOUN
crl-16366	29	81	who	who	PRON
crl-16366	29	82	evaluated	evaluate	VERB
crl-16366	29	83	each	each	PRON
crl-16366	29	84	of	of	ADP
crl-16366	29	85	the	the	DET
crl-16366	29	86	services	service	NOUN
crl-16366	29	87	.	.	PUNCT
crl-16366	30	1	literature	literature	NOUN
crl-16366	30	2	review	review	PROPN
crl-16366	30	3	when	when	SCONJ
crl-16366	30	4	considering	consider	VERB
crl-16366	30	5	the	the	DET
crl-16366	30	6	usability	usability	NOUN
crl-16366	30	7	of	of	ADP
crl-16366	30	8	digital	digital	ADJ
crl-16366	30	9	information	information	NOUN
crl-16366	30	10	environments	environment	NOUN
crl-16366	30	11	,	,	PUNCT
crl-16366	30	12	one	one	PRON
crl-16366	30	13	must	must	AUX
crl-16366	30	14	look	look	VERB
crl-16366	30	15	closely	closely	ADV
crl-16366	30	16	at	at	ADP
crl-16366	30	17	factors	factor	NOUN
crl-16366	30	18	of	of	ADP
crl-16366	30	19	effectiveness	effectiveness	NOUN
crl-16366	30	20	,	,	PUNCT
crl-16366	30	21	efficiency	efficiency	NOUN
crl-16366	30	22	,	,	PUNCT
crl-16366	30	23	and	and	CCONJ
crl-16366	30	24	satisfaction.16	satisfaction.16	NOUN
crl-16366	30	25	while	while	SCONJ
crl-16366	30	26	many	many	ADJ
crl-16366	30	27	studies	study	NOUN
crl-16366	30	28	have	have	AUX
crl-16366	30	29	examined	examine	VERB
crl-16366	30	30	various	various	ADJ
crl-16366	30	31	aspects	aspect	NOUN
crl-16366	30	32	of	of	ADP
crl-16366	30	33	the	the	DET
crl-16366	30	34	usability	usability	NOUN
crl-16366	30	35	of	of	ADP
crl-16366	30	36	e	e	NOUN
crl-16366	30	37	-	-	NOUN
crl-16366	30	38	mail	mail	NOUN
crl-16366	30	39	and	and	CCONJ
crl-16366	30	40	chat	chat	VERB
crl-16366	30	41	reference	reference	NOUN
crl-16366	30	42	services	service	NOUN
crl-16366	30	43	,	,	PUNCT
crl-16366	30	44	literature	literature	NOUN
crl-16366	30	45	regarding	regard	VERB
crl-16366	30	46	the	the	DET
crl-16366	30	47	overall	overall	ADJ
crl-16366	30	48	usability	usability	NOUN
crl-16366	30	49	of	of	ADP
crl-16366	30	50	the	the	DET
crl-16366	30	51	suite	suite	NOUN
crl-16366	30	52	of	of	ADP
crl-16366	30	53	virtual	virtual	ADJ
crl-16366	30	54	reference	reference	NOUN
crl-16366	30	55	media	medium	NOUN
crl-16366	30	56	offered	offer	VERB
crl-16366	30	57	by	by	ADP
crl-16366	30	58	many	many	ADJ
crl-16366	30	59	libraries	library	NOUN
crl-16366	30	60	today	today	NOUN
crl-16366	30	61	(	(	PUNCT
crl-16366	30	62	including	include	VERB
crl-16366	30	63	e	e	NOUN
crl-16366	30	64	-	-	NOUN
crl-16366	30	65	mail	mail	NOUN
crl-16366	30	66	,	,	PUNCT
crl-16366	30	67	telephone	telephone	NOUN
crl-16366	30	68	,	,	PUNCT
crl-16366	30	69	online	online	ADJ
crl-16366	30	70	chat	chat	NOUN
crl-16366	30	71	,	,	PUNCT
crl-16366	30	72	text	text	NOUN
crl-16366	30	73	messaging	messaging	NOUN
crl-16366	30	74	,	,	PUNCT
crl-16366	30	75	and	and	CCONJ
crl-16366	30	76	videoconferencing	videoconferencing	NOUN
crl-16366	30	77	)	)	PUNCT
crl-16366	30	78	is	be	AUX
crl-16366	30	79	sparse	sparse	ADJ
crl-16366	30	80	.	.	PUNCT
crl-16366	31	1	it	it	PRON
crl-16366	31	2	does	do	AUX
crl-16366	31	3	not	not	PART
crl-16366	31	4	reflect	reflect	VERB
crl-16366	31	5	the	the	DET
crl-16366	31	6	more	more	ADV
crl-16366	31	7	traditional	traditional	ADJ
crl-16366	31	8	usability	usability	NOUN
crl-16366	31	9	practice	practice	NOUN
crl-16366	31	10	of	of	ADP
crl-16366	31	11	conducting	conduct	VERB
crl-16366	31	12	formal	formal	ADJ
crl-16366	31	13	usability	usability	NOUN
crl-16366	31	14	tests	test	NOUN
crl-16366	31	15	involving	involve	VERB
crl-16366	31	16	users	user	NOUN
crl-16366	31	17	attempting	attempt	VERB
crl-16366	31	18	to	to	PART
crl-16366	31	19	complete	complete	VERB
crl-16366	31	20	major	major	ADJ
crl-16366	31	21	tasks	task	NOUN
crl-16366	31	22	.	.	PUNCT
crl-16366	32	1	such	such	ADJ
crl-16366	32	2	formal	formal	ADJ
crl-16366	32	3	testing	testing	NOUN
crl-16366	32	4	allows	allow	VERB
crl-16366	32	5	more	more	ADV
crl-16366	32	6	specific	specific	ADJ
crl-16366	32	7	feedback	feedback	NOUN
crl-16366	32	8	through	through	ADP
crl-16366	32	9	quantitative	quantitative	ADJ
crl-16366	32	10	and	and	CCONJ
crl-16366	32	11	qualitative	qualitative	ADJ
crl-16366	32	12	test	test	NOUN
crl-16366	32	13	data	datum	NOUN
crl-16366	32	14	;	;	PUNCT
crl-16366	32	15	rather	rather	ADV
crl-16366	32	16	than	than	ADP
crl-16366	32	17	relying	rely	VERB
crl-16366	32	18	solely	solely	ADV
crl-16366	32	19	on	on	ADP
crl-16366	32	20	participant	participant	ADJ
crl-16366	32	21	self	self	NOUN
crl-16366	32	22	-	-	PUNCT
crl-16366	32	23	report	report	NOUN
crl-16366	32	24	opinions	opinion	NOUN
crl-16366	32	25	,	,	PUNCT
crl-16366	32	26	it	it	PRON
crl-16366	32	27	is	be	AUX
crl-16366	32	28	based	base	VERB
crl-16366	32	29	on	on	ADP
crl-16366	32	30	their	their	PRON
crl-16366	32	31	explicit	explicit	ADJ
crl-16366	32	32	ability	ability	NOUN
crl-16366	32	33	to	to	PART
crl-16366	32	34	actually	actually	ADV
crl-16366	32	35	use	use	VERB
crl-16366	32	36	a	a	DET
crl-16366	32	37	service	service	NOUN
crl-16366	32	38	or	or	CCONJ
crl-16366	32	39	system	system	NOUN
crl-16366	32	40	.	.	PUNCT
crl-16366	33	1	do	do	AUX
crl-16366	33	2	characteristics	characteristic	NOUN
crl-16366	33	3	of	of	ADP
crl-16366	33	4	reference	reference	NOUN
crl-16366	33	5	mediums	medium	NOUN
crl-16366	33	6	affect	affect	VERB
crl-16366	33	7	the	the	DET
crl-16366	33	8	usability	usability	NOUN
crl-16366	33	9	of	of	ADP
crl-16366	33	10	virtual	virtual	ADJ
crl-16366	33	11	reference	reference	NOUN
crl-16366	33	12	services	service	NOUN
crl-16366	33	13	?	?	PUNCT
crl-16366	34	1	many	many	ADJ
crl-16366	34	2	studies	study	NOUN
crl-16366	34	3	have	have	AUX
crl-16366	34	4	indicated	indicate	VERB
crl-16366	34	5	that	that	SCONJ
crl-16366	34	6	users	user	NOUN
crl-16366	34	7	value	value	VERB
crl-16366	34	8	virtual	virtual	ADJ
crl-16366	34	9	reference	reference	NOUN
crl-16366	34	10	services	service	NOUN
crl-16366	34	11	for	for	ADP
crl-16366	34	12	their	their	PRON
crl-16366	34	13	effectiveness	effectiveness	NOUN
crl-16366	34	14	,	,	PUNCT
crl-16366	34	15	quality	quality	NOUN
crl-16366	34	16	,	,	PUNCT
crl-16366	34	17	convenience	convenience	NOUN
crl-16366	34	18	,	,	PUNCT
crl-16366	34	19	speed	speed	NOUN
crl-16366	34	20	,	,	PUNCT
crl-16366	34	21	efficiency	efficiency	NOUN
crl-16366	34	22	,	,	PUNCT
crl-16366	34	23	and	and	CCONJ
crl-16366	34	24	immediacy	immediacy	NOUN
crl-16366	34	25	with	with	ADP
crl-16366	34	26	which	which	PRON
crl-16366	34	27	answers	answer	NOUN
crl-16366	34	28	were	be	AUX
crl-16366	34	29	received.17	received.17	ADJ
crl-16366	34	30	however	however	ADV
crl-16366	34	31	,	,	PUNCT
crl-16366	34	32	differing	differing	ADJ
crl-16366	34	33	characteristics	characteristic	NOUN
crl-16366	34	34	of	of	ADP
crl-16366	34	35	particular	particular	ADJ
crl-16366	34	36	reference	reference	NOUN
crl-16366	34	37	media	medium	NOUN
crl-16366	34	38	may	may	AUX
crl-16366	34	39	affect	affect	VERB
crl-16366	34	40	the	the	DET
crl-16366	34	41	overall	overall	ADJ
crl-16366	34	42	usability	usability	NOUN
crl-16366	34	43	,	,	PUNCT
crl-16366	34	44	satisfaction	satisfaction	NOUN
crl-16366	34	45	with	with	ADP
crl-16366	34	46	,	,	PUNCT
crl-16366	34	47	and	and	CCONJ
crl-16366	34	48	preferences	preference	NOUN
crl-16366	34	49	for	for	ADP
crl-16366	34	50	using	use	VERB
crl-16366	34	51	individual	individual	ADJ
crl-16366	34	52	virtual	virtual	ADJ
crl-16366	34	53	reference	reference	NOUN
crl-16366	34	54	media	medium	NOUN
crl-16366	34	55	.	.	PUNCT
crl-16366	35	1	in	in	ADP
crl-16366	35	2	a	a	DET
crl-16366	35	3	recent	recent	ADJ
crl-16366	35	4	survey	survey	NOUN
crl-16366	35	5	study	study	NOUN
crl-16366	35	6	and	and	CCONJ
crl-16366	35	7	factor	factor	NOUN
crl-16366	35	8	analysis	analysis	NOUN
crl-16366	35	9	of	of	ADP
crl-16366	35	10	936	936	NUM
crl-16366	35	11	university	university	NOUN
crl-16366	35	12	library	library	NOUN
crl-16366	35	13	users	user	NOUN
crl-16366	35	14	and	and	CCONJ
crl-16366	35	15	their	their	PRON
crl-16366	35	16	virtual	virtual	ADJ
crl-16366	35	17	reference	reference	NOUN
crl-16366	35	18	preferences	preference	NOUN
crl-16366	35	19	(	(	PUNCT
crl-16366	35	20	e	e	NOUN
crl-16366	35	21	-	-	NOUN
crl-16366	35	22	mail	mail	NOUN
crl-16366	35	23	,	,	PUNCT
crl-16366	35	24	telephone	telephone	NOUN
crl-16366	35	25	,	,	PUNCT
crl-16366	35	26	online	online	ADJ
crl-16366	35	27	chat	chat	NOUN
crl-16366	35	28	,	,	PUNCT
crl-16366	35	29	text	text	NOUN
crl-16366	35	30	messaging	messaging	NOUN
crl-16366	35	31	,	,	PUNCT
crl-16366	35	32	and	and	CCONJ
crl-16366	35	33	videoconferencing	videoconferencing	NOUN
crl-16366	35	34	)	)	PUNCT
crl-16366	35	35	,	,	PUNCT
crl-16366	35	36	chow	chow	PROPN
crl-16366	35	37	and	and	CCONJ
crl-16366	35	38	croxton	croxton	PROPN
crl-16366	35	39	found	find	VERB
crl-16366	35	40	that	that	SCONJ
crl-16366	35	41	,	,	PUNCT
crl-16366	35	42	across	across	ADP
crl-16366	35	43	all	all	DET
crl-16366	35	44	study	study	NOUN
crl-16366	35	45	respondents	respondent	NOUN
crl-16366	35	46	,	,	PUNCT
crl-16366	35	47	e	e	X
crl-16366	35	48	-	-	NOUN
crl-16366	35	49	mail	mail	NOUN
crl-16366	35	50	was	be	AUX
crl-16366	35	51	the	the	DET
crl-16366	35	52	most	most	ADV
crl-16366	35	53	preferred	preferred	ADJ
crl-16366	35	54	(	(	PUNCT
crl-16366	35	55	56.6	56.6	NUM
crl-16366	35	56	%	%	NOUN
crl-16366	35	57	)	)	PUNCT
crl-16366	35	58	virtual	virtual	ADJ
crl-16366	35	59	reference	reference	NOUN
crl-16366	35	60	medium	medium	NOUN
crl-16366	35	61	over	over	ADP
crl-16366	35	62	all	all	DET
crl-16366	35	63	other	other	ADJ
crl-16366	35	64	choices.18	choices.18	NOUN
crl-16366	35	65	in	in	ADP
crl-16366	35	66	this	this	DET
crl-16366	35	67	same	same	ADJ
crl-16366	35	68	study	study	NOUN
crl-16366	35	69	,	,	PUNCT
crl-16366	35	70	the	the	DET
crl-16366	35	71	most	most	ADV
crl-16366	35	72	frequently	frequently	ADV
crl-16366	35	73	cited	cite	VERB
crl-16366	35	74	reasons	reason	NOUN
crl-16366	35	75	for	for	ADP
crl-16366	35	76	e	e	NOUN
crl-16366	35	77	-	-	NOUN
crl-16366	35	78	mail	mail	NOUN
crl-16366	35	79	preference	preference	NOUN
crl-16366	35	80	were	be	AUX
crl-16366	35	81	convenience	convenience	NOUN
crl-16366	35	82	,	,	PUNCT
crl-16366	35	83	familiarity	familiarity	NOUN
crl-16366	35	84	,	,	PUNCT
crl-16366	35	85	ease	ease	NOUN
crl-16366	35	86	of	of	ADP
crl-16366	35	87	use	use	NOUN
crl-16366	35	88	,	,	PUNCT
crl-16366	35	89	and	and	CCONJ
crl-16366	35	90	a	a	DET
crl-16366	35	91	written	write	VERB
crl-16366	35	92	record	record	NOUN
crl-16366	35	93	that	that	PRON
crl-16366	35	94	was	be	AUX
crl-16366	35	95	both	both	CCONJ
crl-16366	35	96	precise	precise	ADJ
crl-16366	35	97	and	and	CCONJ
crl-16366	35	98	in	in	ADP
crl-16366	35	99	depth	depth	NOUN
crl-16366	35	100	.	.	PUNCT
crl-16366	36	1	however	however	ADV
crl-16366	36	2	,	,	PUNCT
crl-16366	36	3	in	in	ADP
crl-16366	36	4	a	a	DET
crl-16366	36	5	separate	separate	ADJ
crl-16366	36	6	study	study	NOUN
crl-16366	36	7	using	use	VERB
crl-16366	36	8	semistructured	semistructure	VERB
crl-16366	36	9	interviews	interview	NOUN
crl-16366	36	10	with	with	ADP
crl-16366	36	11	undergraduates	undergraduate	NOUN
crl-16366	36	12	,	,	PUNCT
crl-16366	36	13	graduate	graduate	NOUN
crl-16366	36	14	students	student	NOUN
crl-16366	36	15	,	,	PUNCT
crl-16366	36	16	and	and	CCONJ
crl-16366	36	17	faculty	faculty	NOUN
crl-16366	36	18	members	member	NOUN
crl-16366	36	19	,	,	PUNCT
crl-16366	36	20	connaway	connaway	PROPN
crl-16366	36	21	,	,	PUNCT
crl-16366	36	22	radford	radford	PROPN
crl-16366	36	23	,	,	PUNCT
crl-16366	36	24	and	and	CCONJ
crl-16366	36	25	dickey	dickey	PROPN
crl-16366	36	26	found	find	VERB
crl-16366	36	27	that	that	SCONJ
crl-16366	36	28	,	,	PUNCT
crl-16366	36	29	while	while	SCONJ
crl-16366	36	30	the	the	DET
crl-16366	36	31	majority	majority	NOUN
crl-16366	36	32	of	of	ADP
crl-16366	36	33	respondents	respondent	NOUN
crl-16366	36	34	indicated	indicate	VERB
crl-16366	36	35	that	that	SCONJ
crl-16366	36	36	subject	subject	NOUN
crl-16366	36	37	expertise	expertise	NOUN
crl-16366	36	38	was	be	AUX
crl-16366	36	39	very	very	ADV
crl-16366	36	40	important	important	ADJ
crl-16366	36	41	to	to	ADP
crl-16366	36	42	them	they	PRON
crl-16366	36	43	,	,	PUNCT
crl-16366	36	44	only	only	ADV
crl-16366	36	45	42	42	NUM
crl-16366	36	46	percent	percent	NOUN
crl-16366	36	47	would	would	AUX
crl-16366	36	48	be	be	AUX
crl-16366	36	49	willing	willing	ADJ
crl-16366	36	50	to	to	PART
crl-16366	36	51	wait	wait	VERB
crl-16366	36	52	for	for	ADP
crl-16366	36	53	that	that	DET
crl-16366	36	54	expertise	expertise	NOUN
crl-16366	36	55	,	,	PUNCT
crl-16366	36	56	as	as	SCONJ
crl-16366	36	57	is	be	AUX
crl-16366	36	58	often	often	ADV
crl-16366	36	59	required	require	VERB
crl-16366	36	60	when	when	SCONJ
crl-16366	36	61	using	use	VERB
crl-16366	36	62	e	e	NOUN
crl-16366	36	63	-	-	NOUN
crl-16366	36	64	mail.19	mail.19	VERB
crl-16366	36	65	chow	chow	NOUN
crl-16366	36	66	and	and	CCONJ
crl-16366	36	67	croxton	croxton	PROPN
crl-16366	36	68	further	far	ADV
crl-16366	36	69	noted	note	VERB
crl-16366	36	70	library	library	ADJ
crl-16366	36	71	patrons	patron	NOUN
crl-16366	36	72	choose	choose	VERB
crl-16366	36	73	online	online	ADJ
crl-16366	36	74	chat	chat	PROPN
crl-16366	36	75	,	,	PUNCT
crl-16366	36	76	telephone	telephone	NOUN
crl-16366	36	77	,	,	PUNCT
crl-16366	36	78	and	and	CCONJ
crl-16366	36	79	text	text	NOUN
crl-16366	36	80	messaging	messaging	NOUN
crl-16366	36	81	reference	reference	NOUN
crl-16366	36	82	services	service	NOUN
crl-16366	36	83	for	for	ADP
crl-16366	36	84	their	their	PRON
crl-16366	36	85	speed	speed	NOUN
crl-16366	36	86	and	and	CCONJ
crl-16366	36	87	quickness	quickness	NOUN
crl-16366	36	88	of	of	ADP
crl-16366	36	89	response	response	NOUN
crl-16366	36	90	first	first	ADV
crl-16366	36	91	,	,	PUNCT
crl-16366	36	92	ease	ease	NOUN
crl-16366	36	93	of	of	ADP
crl-16366	36	94	use	use	NOUN
crl-16366	36	95	second	second	ADV
crl-16366	36	96	,	,	PUNCT
crl-16366	36	97	followed	follow	VERB
crl-16366	36	98	by	by	ADP
crl-16366	36	99	multitasking	multitaske	VERB
crl-16366	36	100	(	(	PUNCT
crl-16366	36	101	for	for	ADP
crl-16366	36	102	using	use	VERB
crl-16366	36	103	online	online	ADJ
crl-16366	36	104	chat	chat	NOUN
crl-16366	36	105	)	)	PUNCT
crl-16366	36	106	.	.	PUNCT
crl-16366	37	1	texting	texte	VERB
crl-16366	37	2	and	and	CCONJ
crl-16366	37	3	videoconferencing	videoconferencing	NOUN
crl-16366	37	4	reference	reference	NOUN
crl-16366	37	5	services	service	NOUN
crl-16366	37	6	received	receive	VERB
crl-16366	37	7	consistently	consistently	ADV
crl-16366	37	8	low	low	ADJ
crl-16366	37	9	preference	preference	NOUN
crl-16366	37	10	scores	score	NOUN
crl-16366	37	11	throughout	throughout	ADP
crl-16366	37	12	this	this	DET
crl-16366	37	13	same	same	ADJ
crl-16366	37	14	study.20	study.20	PROPN
crl-16366	37	15	similarly	similarly	ADV
crl-16366	37	16	,	,	PUNCT
crl-16366	37	17	additional	additional	ADJ
crl-16366	37	18	studies	study	NOUN
crl-16366	37	19	have	have	AUX
crl-16366	37	20	found	find	VERB
crl-16366	37	21	that	that	SCONJ
crl-16366	37	22	individuals	individual	NOUN
crl-16366	37	23	choose	choose	VERB
crl-16366	37	24	virtual	virtual	ADJ
crl-16366	37	25	reference	reference	NOUN
crl-16366	37	26	services	service	NOUN
crl-16366	37	27	(	(	PUNCT
crl-16366	37	28	such	such	ADJ
crl-16366	37	29	as	as	ADP
crl-16366	37	30	online	online	ADJ
crl-16366	37	31	chat	chat	NOUN
crl-16366	37	32	)	)	PUNCT
crl-16366	37	33	for	for	ADP
crl-16366	37	34	convenience	convenience	NOUN
crl-16366	37	35	,	,	PUNCT
crl-16366	37	36	immediacy	immediacy	NOUN
crl-16366	37	37	,	,	PUNCT
crl-16366	37	38	efficiency	efficiency	NOUN
crl-16366	37	39	,	,	PUNCT
crl-16366	37	40	remote	remote	ADJ
crl-16366	37	41	access	access	NOUN
crl-16366	37	42	,	,	PUNCT
crl-16366	37	43	price	price	NOUN
crl-16366	37	44	,	,	PUNCT
crl-16366	37	45	availability	availability	NOUN
crl-16366	37	46	24/7/365	24/7/365	NUM
crl-16366	37	47	,	,	PUNCT
crl-16366	37	48	anonymity	anonymity	NOUN
crl-16366	37	49	,	,	PUNCT
crl-16366	37	50	effectiveness	effectiveness	NOUN
crl-16366	37	51	,	,	PUNCT
crl-16366	37	52	and	and	CCONJ
crl-16366	37	53	quality.21	quality.21	NOUN
crl-16366	37	54	while	while	SCONJ
crl-16366	37	55	e	e	NOUN
crl-16366	37	56	-	-	NOUN
crl-16366	37	57	mail	mail	NOUN
crl-16366	37	58	,	,	PUNCT
crl-16366	37	59	online	online	ADJ
crl-16366	37	60	chat	chat	NOUN
crl-16366	37	61	,	,	PUNCT
crl-16366	37	62	and	and	CCONJ
crl-16366	37	63	telephone	telephone	NOUN
crl-16366	37	64	reference	reference	NOUN
crl-16366	37	65	services	service	NOUN
crl-16366	37	66	are	be	AUX
crl-16366	37	67	commonplace	commonplace	ADJ
crl-16366	37	68	in	in	ADP
crl-16366	37	69	libraries	library	NOUN
crl-16366	37	70	today	today	NOUN
crl-16366	37	71	,	,	PUNCT
crl-16366	37	72	text	text	NOUN
crl-16366	37	73	and	and	CCONJ
crl-16366	37	74	video	video	NOUN
crl-16366	37	75	reference	reference	NOUN
crl-16366	37	76	are	be	AUX
crl-16366	37	77	beginning	begin	VERB
crl-16366	37	78	to	to	PART
crl-16366	37	79	emerge	emerge	VERB
crl-16366	37	80	as	as	ADP
crl-16366	37	81	virtual	virtual	ADJ
crl-16366	37	82	reference	reference	NOUN
crl-16366	37	83	media	medium	NOUN
crl-16366	37	84	in	in	ADP
crl-16366	37	85	academic	academic	ADJ
crl-16366	37	86	libraries	library	NOUN
crl-16366	37	87	.	.	PUNCT
crl-16366	38	1	however	however	ADV
crl-16366	38	2	,	,	PUNCT
crl-16366	38	3	little	little	ADJ
crl-16366	38	4	data	datum	NOUN
crl-16366	38	5	currently	currently	ADV
crl-16366	38	6	exist	exist	VERB
crl-16366	38	7	in	in	ADP
crl-16366	38	8	the	the	DET
crl-16366	38	9	literature	literature	NOUN
crl-16366	38	10	regarding	regard	VERB
crl-16366	38	11	either	either	CCONJ
crl-16366	38	12	312	312	NUM
crl-16366	38	13	college	college	PROPN
crl-16366	38	14	&	&	CCONJ
crl-16366	38	15	research	research	PROPN
crl-16366	38	16	libraries	library	NOUN
crl-16366	38	17	may	may	AUX
crl-16366	38	18	2014	2014	NUM
crl-16366	38	19	the	the	DET
crl-16366	38	20	usage	usage	NOUN
crl-16366	38	21	or	or	CCONJ
crl-16366	38	22	usability	usability	NOUN
crl-16366	38	23	of	of	ADP
crl-16366	38	24	these	these	DET
crl-16366	38	25	services	service	NOUN
crl-16366	38	26	.	.	PUNCT
crl-16366	39	1	current	current	ADJ
crl-16366	39	2	research	research	NOUN
crl-16366	39	3	suggests	suggest	VERB
crl-16366	39	4	usage	usage	NOUN
crl-16366	39	5	of	of	ADP
crl-16366	39	6	these	these	DET
crl-16366	39	7	emerging	emerge	VERB
crl-16366	39	8	reference	reference	NOUN
crl-16366	39	9	media	medium	NOUN
crl-16366	39	10	is	be	AUX
crl-16366	39	11	limited	limited	ADJ
crl-16366	39	12	.	.	PUNCT
crl-16366	40	1	in	in	ADP
crl-16366	40	2	a	a	DET
crl-16366	40	3	review	review	NOUN
crl-16366	40	4	of	of	ADP
crl-16366	40	5	digital	digital	ADJ
crl-16366	40	6	reference	reference	NOUN
crl-16366	40	7	activity	activity	NOUN
crl-16366	40	8	for	for	ADP
crl-16366	40	9	two	two	NUM
crl-16366	40	10	semesters	semester	NOUN
crl-16366	40	11	at	at	ADP
crl-16366	40	12	southeastern	southeastern	ADJ
crl-16366	40	13	louisiana	louisiana	PROPN
crl-16366	40	14	university	university	PROPN
crl-16366	40	15	,	,	PUNCT
crl-16366	40	16	hill	hill	PROPN
crl-16366	40	17	,	,	PUNCT
crl-16366	40	18	hill	hill	PROPN
crl-16366	40	19	,	,	PUNCT
crl-16366	40	20	and	and	CCONJ
crl-16366	40	21	sherman	sherman	PROPN
crl-16366	40	22	found	find	VERB
crl-16366	40	23	text	text	NOUN
crl-16366	40	24	messaging	messaging	NOUN
crl-16366	40	25	constituted	constitute	VERB
crl-16366	40	26	only	only	ADV
crl-16366	40	27	a	a	DET
crl-16366	40	28	small	small	ADJ
crl-16366	40	29	portion	portion	NOUN
crl-16366	40	30	of	of	ADP
crl-16366	40	31	digital	digital	ADJ
crl-16366	40	32	reference	reference	NOUN
crl-16366	40	33	activity	activity	NOUN
crl-16366	40	34	.	.	PUNCT
crl-16366	41	1	of	of	ADP
crl-16366	41	2	1,447	1,447	NUM
crl-16366	41	3	requests	request	NOUN
crl-16366	41	4	for	for	ADP
crl-16366	41	5	information	information	NOUN
crl-16366	41	6	via	via	ADP
crl-16366	41	7	digital	digital	ADJ
crl-16366	41	8	reference	reference	NOUN
crl-16366	41	9	,	,	PUNCT
crl-16366	41	10	66	66	NUM
crl-16366	41	11	percent	percent	NOUN
crl-16366	41	12	(	(	PUNCT
crl-16366	41	13	n	n	NOUN
crl-16366	41	14	=	=	SYM
crl-16366	41	15	954	954	NUM
crl-16366	41	16	)	)	PUNCT
crl-16366	41	17	were	be	AUX
crl-16366	41	18	via	via	ADP
crl-16366	41	19	chat	chat	PROPN
crl-16366	41	20	,	,	PUNCT
crl-16366	41	21	28	28	NUM
crl-16366	41	22	percent	percent	NOUN
crl-16366	41	23	(	(	PUNCT
crl-16366	41	24	n	n	NOUN
crl-16366	41	25	=	=	SYM
crl-16366	41	26	410	410	NUM
crl-16366	41	27	)	)	PUNCT
crl-16366	41	28	were	be	AUX
crl-16366	41	29	via	via	ADP
crl-16366	41	30	email	email	NOUN
crl-16366	41	31	,	,	PUNCT
crl-16366	41	32	and	and	CCONJ
crl-16366	41	33	6	6	NUM
crl-16366	41	34	percent	percent	NOUN
crl-16366	41	35	(	(	PUNCT
crl-16366	41	36	n	n	NOUN
crl-16366	41	37	=	=	NUM
crl-16366	41	38	83	83	NUM
crl-16366	41	39	)	)	PUNCT
crl-16366	41	40	were	be	AUX
crl-16366	41	41	via	via	ADP
crl-16366	41	42	text	text	NOUN
crl-16366	41	43	messaging.22	messaging.22	NOUN
crl-16366	41	44	the	the	DET
crl-16366	41	45	researchers	researcher	NOUN
crl-16366	41	46	postulated	postulate	VERB
crl-16366	41	47	,	,	PUNCT
crl-16366	41	48	“	"	PUNCT
crl-16366	41	49	with	with	SCONJ
crl-16366	41	50	more	more	ADV
crl-16366	41	51	convenient	convenient	ADJ
crl-16366	41	52	reference	reference	NOUN
crl-16366	41	53	options	option	NOUN
crl-16366	41	54	available	available	ADJ
crl-16366	41	55	such	such	ADJ
crl-16366	41	56	as	as	ADP
crl-16366	41	57	e	e	NOUN
crl-16366	41	58	-	-	NOUN
crl-16366	41	59	mail	mail	NOUN
crl-16366	41	60	and	and	CCONJ
crl-16366	41	61	24/7	24/7	PROPN
crl-16366	41	62	chat	chat	NOUN
crl-16366	41	63	,	,	PUNCT
crl-16366	41	64	patrons	patron	NOUN
crl-16366	41	65	may	may	AUX
crl-16366	41	66	choose	choose	VERB
crl-16366	41	67	these	these	DET
crl-16366	41	68	more	more	ADV
crl-16366	41	69	robust	robust	ADJ
crl-16366	41	70	forms	form	NOUN
crl-16366	41	71	of	of	ADP
crl-16366	41	72	communication	communication	NOUN
crl-16366	41	73	that	that	PRON
crl-16366	41	74	are	be	AUX
crl-16366	41	75	better	well	ADV
crl-16366	41	76	suited	suited	ADJ
crl-16366	41	77	for	for	ADP
crl-16366	41	78	college	college	NOUN
crl-16366	41	79	level	level	NOUN
crl-16366	41	80	research	research	NOUN
crl-16366	41	81	questions	question	NOUN
crl-16366	41	82	.	.	PUNCT
crl-16366	42	1	”23	”23	ADV
crl-16366	42	2	research	research	NOUN
crl-16366	42	3	further	far	ADV
crl-16366	42	4	suggests	suggest	VERB
crl-16366	42	5	that	that	SCONJ
crl-16366	42	6	online	online	ADJ
crl-16366	42	7	videoconferencing	videoconferencing	NOUN
crl-16366	42	8	services	service	NOUN
crl-16366	42	9	may	may	AUX
crl-16366	42	10	not	not	PART
crl-16366	42	11	be	be	AUX
crl-16366	42	12	as	as	ADV
crl-16366	42	13	usable	usable	ADJ
crl-16366	42	14	as	as	ADP
crl-16366	42	15	other	other	ADJ
crl-16366	42	16	forms	form	NOUN
crl-16366	42	17	of	of	ADP
crl-16366	42	18	virtual	virtual	ADJ
crl-16366	42	19	reference	reference	NOUN
crl-16366	42	20	.	.	PUNCT
crl-16366	43	1	at	at	ADP
crl-16366	43	2	ohio	ohio	PROPN
crl-16366	43	3	university	university	PROPN
crl-16366	43	4	libraries	library	NOUN
crl-16366	43	5	,	,	PUNCT
crl-16366	43	6	booth	booth	NOUN
crl-16366	43	7	found	find	VERB
crl-16366	43	8	,	,	PUNCT
crl-16366	43	9	“	"	PUNCT
crl-16366	43	10	the	the	DET
crl-16366	43	11	near	near	ADJ
crl-16366	43	12	impossibility	impossibility	NOUN
crl-16366	43	13	of	of	ADP
crl-16366	43	14	maintaining	maintain	VERB
crl-16366	43	15	eye	eye	NOUN
crl-16366	43	16	contact	contact	NOUN
crl-16366	43	17	via	via	ADP
crl-16366	43	18	a	a	DET
crl-16366	43	19	video	video	NOUN
crl-16366	43	20	chat	chat	NOUN
crl-16366	43	21	interface	interface	NOUN
crl-16366	43	22	is	be	AUX
crl-16366	43	23	…	…	PUNCT
crl-16366	43	24	disconcerting	disconcerting	ADJ
crl-16366	43	25	and	and	CCONJ
crl-16366	43	26	somewhat	somewhat	ADV
crl-16366	43	27	reduces	reduce	VERB
crl-16366	43	28	one	one	NUM
crl-16366	43	29	’s	’s	PART
crl-16366	43	30	ability	ability	NOUN
crl-16366	43	31	to	to	PART
crl-16366	43	32	engage	engage	VERB
crl-16366	43	33	in	in	ADP
crl-16366	43	34	an	an	DET
crl-16366	43	35	effective	effective	ADJ
crl-16366	43	36	,	,	PUNCT
crl-16366	43	37	traditional	traditional	ADJ
crl-16366	43	38	face	face	NOUN
crl-16366	43	39	-	-	PUNCT
crl-16366	43	40	to	to	ADP
crl-16366	43	41	-	-	PUNCT
crl-16366	43	42	face	face	NOUN
crl-16366	43	43	reference	reference	NOUN
crl-16366	43	44	interview	interview	NOUN
crl-16366	43	45	.	.	PUNCT
crl-16366	44	1	”24	”24	VERB
crl-16366	44	2	despite	despite	SCONJ
crl-16366	44	3	the	the	DET
crl-16366	44	4	generally	generally	ADV
crl-16366	44	5	positive	positive	ADJ
crl-16366	44	6	findings	finding	NOUN
crl-16366	44	7	regarding	regard	VERB
crl-16366	44	8	the	the	DET
crl-16366	44	9	usability	usability	NOUN
crl-16366	44	10	of	of	ADP
crl-16366	44	11	virtual	virtual	ADJ
crl-16366	44	12	reference	reference	NOUN
crl-16366	44	13	services	service	NOUN
crl-16366	44	14	,	,	PUNCT
crl-16366	44	15	other	other	ADJ
crl-16366	44	16	studies	study	NOUN
crl-16366	44	17	have	have	AUX
crl-16366	44	18	brought	bring	VERB
crl-16366	44	19	to	to	AUX
crl-16366	44	20	light	light	VERB
crl-16366	44	21	negative	negative	ADJ
crl-16366	44	22	factors	factor	NOUN
crl-16366	44	23	that	that	PRON
crl-16366	44	24	can	can	AUX
crl-16366	44	25	affect	affect	VERB
crl-16366	44	26	the	the	DET
crl-16366	44	27	overall	overall	ADJ
crl-16366	44	28	usability	usability	NOUN
crl-16366	44	29	of	of	ADP
crl-16366	44	30	virtual	virtual	ADJ
crl-16366	44	31	reference	reference	NOUN
crl-16366	44	32	services	service	NOUN
crl-16366	44	33	.	.	PUNCT
crl-16366	45	1	dee	dee	PROPN
crl-16366	45	2	and	and	CCONJ
crl-16366	45	3	allen	allen	PROPN
crl-16366	45	4	suggested	suggest	VERB
crl-16366	45	5	that	that	SCONJ
crl-16366	45	6	problems	problem	NOUN
crl-16366	45	7	accessing	access	VERB
crl-16366	45	8	digital	digital	ADJ
crl-16366	45	9	reference	reference	NOUN
crl-16366	45	10	services	service	NOUN
crl-16366	45	11	and	and	CCONJ
crl-16366	45	12	difficulty	difficulty	NOUN
crl-16366	45	13	using	use	VERB
crl-16366	45	14	it	it	PRON
crl-16366	45	15	were	be	AUX
crl-16366	45	16	two	two	NUM
crl-16366	45	17	major	major	ADJ
crl-16366	45	18	barriers.25	barriers.25	NOUN
crl-16366	45	19	thomsett	thomsett	PROPN
crl-16366	45	20	-	-	PUNCT
crl-16366	45	21	scott	scott	PROPN
crl-16366	45	22	found	find	VERB
crl-16366	45	23	that	that	SCONJ
crl-16366	45	24	students	student	NOUN
crl-16366	45	25	dislike	dislike	VERB
crl-16366	45	26	having	have	VERB
crl-16366	45	27	to	to	PART
crl-16366	45	28	wait	wait	VERB
crl-16366	45	29	for	for	ADP
crl-16366	45	30	responses	response	NOUN
crl-16366	45	31	from	from	ADP
crl-16366	45	32	e	e	NOUN
crl-16366	45	33	-	-	NOUN
crl-16366	45	34	mail	mail	NOUN
crl-16366	45	35	and	and	CCONJ
crl-16366	45	36	chat.26	chat.26	NOUN
crl-16366	45	37	these	these	DET
crl-16366	45	38	findings	finding	NOUN
crl-16366	45	39	may	may	AUX
crl-16366	45	40	be	be	AUX
crl-16366	45	41	explained	explain	VERB
crl-16366	45	42	,	,	PUNCT
crl-16366	45	43	in	in	ADP
crl-16366	45	44	part	part	NOUN
crl-16366	45	45	,	,	PUNCT
crl-16366	45	46	by	by	ADP
crl-16366	45	47	the	the	DET
crl-16366	45	48	concept	concept	NOUN
crl-16366	45	49	of	of	ADP
crl-16366	45	50	“	"	PUNCT
crl-16366	45	51	strategic	strategic	ADJ
crl-16366	45	52	satisficing	satisficing	NOUN
crl-16366	45	53	,	,	PUNCT
crl-16366	45	54	”	"	PUNCT
crl-16366	45	55	introduced	introduce	VERB
crl-16366	45	56	by	by	ADP
crl-16366	45	57	warwick	warwick	PROPN
crl-16366	45	58	et	et	PROPN
crl-16366	45	59	al	al	PROPN
crl-16366	45	60	.	.	PROPN
crl-16366	45	61	,	,	PUNCT
crl-16366	45	62	who	who	PRON
crl-16366	45	63	noted	note	VERB
crl-16366	45	64	that	that	SCONJ
crl-16366	45	65	their	their	PRON
crl-16366	45	66	subjects	subject	NOUN
crl-16366	45	67	“	"	PUNCT
crl-16366	45	68	used	use	VERB
crl-16366	45	69	the	the	DET
crl-16366	45	70	expertise	expertise	NOUN
crl-16366	45	71	that	that	PRON
crl-16366	45	72	they	they	PRON
crl-16366	45	73	had	have	AUX
crl-16366	45	74	…	…	PUNCT
crl-16366	45	75	gained	gain	VERB
crl-16366	45	76	in	in	ADP
crl-16366	45	77	information	information	NOUN
crl-16366	45	78	seeking	seek	VERB
crl-16366	45	79	to	to	PART
crl-16366	45	80	create	create	VERB
crl-16366	45	81	time	time	NOUN
crl-16366	45	82	-	-	PUNCT
crl-16366	45	83	saving	save	VERB
crl-16366	45	84	strategies	strategy	NOUN
crl-16366	45	85	to	to	PART
crl-16366	45	86	complete	complete	VERB
crl-16366	45	87	coursework	coursework	NOUN
crl-16366	45	88	with	with	ADP
crl-16366	45	89	minimum	minimum	ADJ
crl-16366	45	90	effort	effort	NOUN
crl-16366	45	91	.	.	PUNCT
crl-16366	46	1	”27	”27	ADJ
crl-16366	46	2	in	in	ADP
crl-16366	46	3	this	this	DET
crl-16366	46	4	study	study	NOUN
crl-16366	46	5	,	,	PUNCT
crl-16366	46	6	the	the	DET
crl-16366	46	7	researchers	researcher	NOUN
crl-16366	46	8	noted	note	VERB
crl-16366	46	9	their	their	PRON
crl-16366	46	10	subjects	subject	NOUN
crl-16366	46	11	chose	choose	VERB
crl-16366	46	12	both	both	DET
crl-16366	46	13	sources	source	NOUN
crl-16366	46	14	and	and	CCONJ
crl-16366	46	15	strategies	strategy	NOUN
crl-16366	46	16	within	within	ADP
crl-16366	46	17	a	a	DET
crl-16366	46	18	well	well	ADV
crl-16366	46	19	-	-	PUNCT
crl-16366	46	20	known	know	VERB
crl-16366	46	21	comfort	comfort	NOUN
crl-16366	46	22	zone	zone	NOUN
crl-16366	46	23	in	in	ADP
crl-16366	46	24	information	information	NOUN
crl-16366	46	25	seeking	seeking	NOUN
crl-16366	46	26	.	.	PUNCT
crl-16366	47	1	these	these	DET
crl-16366	47	2	findings	finding	NOUN
crl-16366	47	3	suggest	suggest	VERB
crl-16366	47	4	that	that	SCONJ
crl-16366	47	5	convenience	convenience	NOUN
crl-16366	47	6	may	may	AUX
crl-16366	47	7	play	play	VERB
crl-16366	47	8	a	a	DET
crl-16366	47	9	role	role	NOUN
crl-16366	47	10	in	in	ADP
crl-16366	47	11	judging	judge	VERB
crl-16366	47	12	the	the	DET
crl-16366	47	13	usability	usability	NOUN
crl-16366	47	14	of	of	ADP
crl-16366	47	15	a	a	DET
crl-16366	47	16	reference	reference	NOUN
crl-16366	47	17	medium	medium	NOUN
crl-16366	47	18	.	.	PUNCT
crl-16366	48	1	this	this	DET
crl-16366	48	2	current	current	ADJ
crl-16366	48	3	study	study	NOUN
crl-16366	48	4	sought	seek	VERB
crl-16366	48	5	to	to	PART
crl-16366	48	6	determine	determine	VERB
crl-16366	48	7	which	which	PRON
crl-16366	48	8	virtual	virtual	ADJ
crl-16366	48	9	reference	reference	NOUN
crl-16366	48	10	medium	medium	NOUN
crl-16366	48	11	is	be	AUX
crl-16366	48	12	considered	consider	VERB
crl-16366	48	13	to	to	PART
crl-16366	48	14	be	be	AUX
crl-16366	48	15	the	the	DET
crl-16366	48	16	most	most	ADV
crl-16366	48	17	usable	usable	ADJ
crl-16366	48	18	for	for	ADP
crl-16366	48	19	library	library	NOUN
crl-16366	48	20	patrons	patron	NOUN
crl-16366	48	21	.	.	PUNCT
crl-16366	49	1	does	do	AUX
crl-16366	49	2	type	type	VERB
crl-16366	49	3	of	of	ADP
crl-16366	49	4	question	question	NOUN
crl-16366	49	5	play	play	VERB
crl-16366	49	6	a	a	DET
crl-16366	49	7	role	role	NOUN
crl-16366	49	8	in	in	ADP
crl-16366	49	9	the	the	DET
crl-16366	49	10	usability	usability	NOUN
crl-16366	49	11	of	of	ADP
crl-16366	49	12	virtual	virtual	ADJ
crl-16366	49	13	reference	reference	NOUN
crl-16366	49	14	services	service	NOUN
crl-16366	49	15	?	?	PUNCT
crl-16366	50	1	several	several	ADJ
crl-16366	50	2	studies	study	NOUN
crl-16366	50	3	have	have	AUX
crl-16366	50	4	been	be	AUX
crl-16366	50	5	conducted	conduct	VERB
crl-16366	50	6	that	that	PRON
crl-16366	50	7	examine	examine	VERB
crl-16366	50	8	the	the	DET
crl-16366	50	9	types	type	NOUN
crl-16366	50	10	of	of	ADP
crl-16366	50	11	questions	question	NOUN
crl-16366	50	12	users	user	NOUN
crl-16366	50	13	bring	bring	VERB
crl-16366	50	14	to	to	ADP
crl-16366	50	15	virtual	virtual	ADJ
crl-16366	50	16	reference	reference	NOUN
crl-16366	50	17	service	service	NOUN
crl-16366	50	18	and	and	CCONJ
crl-16366	50	19	the	the	DET
crl-16366	50	20	suitability	suitability	NOUN
crl-16366	50	21	of	of	ADP
crl-16366	50	22	particular	particular	ADJ
crl-16366	50	23	virtual	virtual	ADJ
crl-16366	50	24	reference	reference	NOUN
crl-16366	50	25	media	medium	NOUN
crl-16366	50	26	for	for	ADP
crl-16366	50	27	different	different	ADJ
crl-16366	50	28	types	type	NOUN
crl-16366	50	29	of	of	ADP
crl-16366	50	30	questions	question	NOUN
crl-16366	50	31	.	.	PUNCT
crl-16366	51	1	a	a	DET
crl-16366	51	2	general	general	ADJ
crl-16366	51	3	perception	perception	NOUN
crl-16366	51	4	is	be	AUX
crl-16366	51	5	that	that	SCONJ
crl-16366	51	6	online	online	ADJ
crl-16366	51	7	chat	chat	NOUN
crl-16366	51	8	reference	reference	NOUN
crl-16366	51	9	is	be	AUX
crl-16366	51	10	suitable	suitable	ADJ
crl-16366	51	11	mostly	mostly	ADV
crl-16366	51	12	for	for	ADP
crl-16366	51	13	simple	simple	ADJ
crl-16366	51	14	factual	factual	ADJ
crl-16366	51	15	and	and	CCONJ
crl-16366	51	16	directional	directional	ADJ
crl-16366	51	17	but	but	CCONJ
crl-16366	51	18	not	not	PART
crl-16366	51	19	reference	reference	NOUN
crl-16366	51	20	questions.28	questions.28	NOUN
crl-16366	51	21	other	other	ADJ
crl-16366	51	22	researchers	researcher	NOUN
crl-16366	51	23	believe	believe	VERB
crl-16366	51	24	chat	chat	NOUN
crl-16366	51	25	reference	reference	NOUN
crl-16366	51	26	is	be	AUX
crl-16366	51	27	capable	capable	ADJ
crl-16366	51	28	of	of	ADP
crl-16366	51	29	going	go	VERB
crl-16366	51	30	beyond	beyond	ADP
crl-16366	51	31	basic	basic	ADJ
crl-16366	51	32	ready	ready	ADJ
crl-16366	51	33	reference	reference	NOUN
crl-16366	51	34	questions.29	questions.29	NOUN
crl-16366	51	35	ward	ward	NOUN
crl-16366	51	36	reported	report	VERB
crl-16366	51	37	that	that	SCONJ
crl-16366	51	38	78	78	NUM
crl-16366	51	39	percent	percent	NOUN
crl-16366	51	40	of	of	ADP
crl-16366	51	41	chat	chat	NOUN
crl-16366	51	42	reference	reference	NOUN
crl-16366	51	43	transactions	transaction	NOUN
crl-16366	51	44	in	in	ADP
crl-16366	51	45	an	an	DET
crl-16366	51	46	academic	academic	ADJ
crl-16366	51	47	library	library	NOUN
crl-16366	51	48	showed	show	VERB
crl-16366	51	49	some	some	DET
crl-16366	51	50	indication	indication	NOUN
crl-16366	51	51	of	of	ADP
crl-16366	51	52	bibliographic	bibliographic	ADJ
crl-16366	51	53	instruction	instruction	NOUN
crl-16366	51	54	or	or	CCONJ
crl-16366	51	55	question	question	NOUN
crl-16366	51	56	negotiation	negotiation	NOUN
crl-16366	51	57	,	,	PUNCT
crl-16366	51	58	which	which	PRON
crl-16366	51	59	typically	typically	ADV
crl-16366	51	60	occurs	occur	VERB
crl-16366	51	61	in	in	ADP
crl-16366	51	62	subject	subject	NOUN
crl-16366	51	63	-	-	PUNCT
crl-16366	51	64	based	base	VERB
crl-16366	51	65	research	research	NOUN
crl-16366	51	66	questions.30	questions.30	VERB
crl-16366	51	67	in	in	ADP
crl-16366	51	68	a	a	DET
crl-16366	51	69	review	review	NOUN
crl-16366	51	70	of	of	ADP
crl-16366	51	71	survey	survey	NOUN
crl-16366	51	72	data	datum	NOUN
crl-16366	51	73	for	for	ADP
crl-16366	51	74	415	415	NUM
crl-16366	51	75	virtual	virtual	ADJ
crl-16366	51	76	reference	reference	NOUN
crl-16366	51	77	transactions	transaction	NOUN
crl-16366	51	78	(	(	PUNCT
crl-16366	51	79	such	such	ADJ
crl-16366	51	80	as	as	ADP
crl-16366	51	81	online	online	ADJ
crl-16366	51	82	chat	chat	NOUN
crl-16366	51	83	)	)	PUNCT
crl-16366	51	84	,	,	PUNCT
crl-16366	51	85	kwon	kwon	PROPN
crl-16366	51	86	found	find	VERB
crl-16366	51	87	user	user	NOUN
crl-16366	51	88	satisfaction	satisfaction	NOUN
crl-16366	51	89	was	be	AUX
crl-16366	51	90	the	the	DET
crl-16366	51	91	highest	high	ADJ
crl-16366	51	92	in	in	ADP
crl-16366	51	93	subject	subject	NOUN
crl-16366	51	94	-	-	PUNCT
crl-16366	51	95	based	base	VERB
crl-16366	51	96	research	research	NOUN
crl-16366	51	97	questions	question	NOUN
crl-16366	51	98	,	,	PUNCT
crl-16366	51	99	while	while	SCONJ
crl-16366	51	100	simple	simple	ADJ
crl-16366	51	101	factual	factual	ADJ
crl-16366	51	102	questions	question	NOUN
crl-16366	51	103	were	be	AUX
crl-16366	51	104	the	the	DET
crl-16366	51	105	second	second	ADJ
crl-16366	51	106	highest	high	ADJ
crl-16366	51	107	,	,	PUNCT
crl-16366	51	108	followed	follow	VERB
crl-16366	51	109	by	by	ADP
crl-16366	51	110	local	local	ADJ
crl-16366	51	111	library	library	NOUN
crl-16366	51	112	information	information	NOUN
crl-16366	51	113	,	,	PUNCT
crl-16366	51	114	circulation	circulation	NOUN
crl-16366	51	115	-	-	PUNCT
crl-16366	51	116	related	relate	VERB
crl-16366	51	117	questions	question	NOUN
crl-16366	51	118	,	,	PUNCT
crl-16366	51	119	and	and	CCONJ
crl-16366	51	120	resource	resource	NOUN
crl-16366	51	121	access	access	NOUN
crl-16366	51	122	questions.31	questions.31	NOUN
crl-16366	51	123	bringing	bring	VERB
crl-16366	51	124	e	e	NOUN
crl-16366	51	125	-	-	NOUN
crl-16366	51	126	mail	mail	NOUN
crl-16366	51	127	into	into	ADP
crl-16366	51	128	the	the	DET
crl-16366	51	129	conversation	conversation	NOUN
crl-16366	51	130	,	,	PUNCT
crl-16366	51	131	lee	lee	PROPN
crl-16366	51	132	found	find	VERB
crl-16366	51	133	many	many	ADJ
crl-16366	51	134	similarities	similarity	NOUN
crl-16366	51	135	among	among	ADP
crl-16366	51	136	the	the	DET
crl-16366	51	137	questions	question	NOUN
crl-16366	51	138	asked	ask	VERB
crl-16366	51	139	using	use	VERB
crl-16366	51	140	e	e	NOUN
crl-16366	51	141	-	-	NOUN
crl-16366	51	142	mail	mail	NOUN
crl-16366	51	143	and	and	CCONJ
crl-16366	51	144	chat.32	chat.32	NOUN
crl-16366	51	145	both	both	CCONJ
crl-16366	51	146	chat	chat	VERB
crl-16366	51	147	and	and	CCONJ
crl-16366	51	148	e	e	NOUN
crl-16366	51	149	-	-	NOUN
crl-16366	51	150	mail	mail	NOUN
crl-16366	51	151	virtual	virtual	ADJ
crl-16366	51	152	reference	reference	NOUN
crl-16366	51	153	received	receive	VERB
crl-16366	51	154	approximately	approximately	ADV
crl-16366	51	155	the	the	DET
crl-16366	51	156	same	same	ADJ
crl-16366	51	157	proportion	proportion	NOUN
crl-16366	51	158	of	of	ADP
crl-16366	51	159	questions	question	NOUN
crl-16366	51	160	about	about	ADP
crl-16366	51	161	finding	find	VERB
crl-16366	51	162	known	know	VERB
crl-16366	51	163	items	item	NOUN
crl-16366	51	164	,	,	PUNCT
crl-16366	51	165	research	research	NOUN
crl-16366	51	166	,	,	PUNCT
crl-16366	51	167	and	and	CCONJ
crl-16366	51	168	reference	reference	NOUN
crl-16366	51	169	.	.	PUNCT
crl-16366	52	1	e	e	X
crl-16366	52	2	-	-	NOUN
crl-16366	52	3	mail	mail	NOUN
crl-16366	52	4	received	receive	VERB
crl-16366	52	5	a	a	DET
crl-16366	52	6	small	small	ADJ
crl-16366	52	7	number	number	NOUN
crl-16366	52	8	of	of	ADP
crl-16366	52	9	questions	question	NOUN
crl-16366	52	10	about	about	ADP
crl-16366	52	11	referencing	reference	VERB
crl-16366	52	12	and	and	CCONJ
crl-16366	52	13	citing	cite	VERB
crl-16366	52	14	,	,	PUNCT
crl-16366	52	15	while	while	SCONJ
crl-16366	52	16	chat	chat	NOUN
crl-16366	52	17	received	receive	VERB
crl-16366	52	18	none	none	NOUN
crl-16366	52	19	of	of	ADP
crl-16366	52	20	these	these	DET
crl-16366	52	21	questions	question	NOUN
crl-16366	52	22	.	.	PUNCT
crl-16366	53	1	according	accord	VERB
crl-16366	53	2	to	to	ADP
crl-16366	53	3	the	the	DET
crl-16366	53	4	findings	finding	NOUN
crl-16366	53	5	of	of	ADP
crl-16366	53	6	hill	hill	PROPN
crl-16366	53	7	et	et	PROPN
crl-16366	53	8	al	al	PROPN
crl-16366	53	9	.	.	PROPN
crl-16366	53	10	,	,	PUNCT
crl-16366	53	11	text	text	NOUN
crl-16366	53	12	messaging	messaging	NOUN
crl-16366	53	13	reference	reference	NOUN
crl-16366	53	14	is	be	AUX
crl-16366	53	15	a	a	DET
crl-16366	53	16	unique	unique	ADJ
crl-16366	53	17	virtual	virtual	ADJ
crl-16366	53	18	reference	reference	NOUN
crl-16366	53	19	service	service	NOUN
crl-16366	53	20	well	well	ADV
crl-16366	53	21	suited	suit	VERB
crl-16366	53	22	for	for	ADP
crl-16366	53	23	short	short	ADJ
crl-16366	53	24	answer	answer	NOUN
crl-16366	53	25	questions	question	NOUN
crl-16366	53	26	.	.	PUNCT
crl-16366	54	1	they	they	PRON
crl-16366	54	2	noted	note	VERB
crl-16366	54	3	,	,	PUNCT
crl-16366	54	4	most	most	ADJ
crl-16366	54	5	of	of	ADP
crl-16366	54	6	the	the	DET
crl-16366	54	7	questions	question	NOUN
crl-16366	54	8	[	[	X
crl-16366	54	9	via	via	ADP
crl-16366	54	10	text	text	NOUN
crl-16366	54	11	messaging	messaging	NOUN
crl-16366	54	12	]	]	PUNCT
crl-16366	54	13	have	have	AUX
crl-16366	54	14	been	be	AUX
crl-16366	54	15	of	of	ADP
crl-16366	54	16	the	the	DET
crl-16366	54	17	shorta	shorta	NOUN
crl-16366	54	18	usability	usability	NOUN
crl-16366	54	19	evaluation	evaluation	NOUN
crl-16366	54	20	of	of	ADP
crl-16366	54	21	academic	academic	ADJ
crl-16366	54	22	virtual	virtual	ADJ
crl-16366	54	23	reference	reference	NOUN
crl-16366	54	24	services	service	NOUN
crl-16366	54	25	313	313	NUM
crl-16366	54	26	answer	answer	NOUN
crl-16366	54	27	variety	variety	NOUN
crl-16366	54	28	…	…	PUNCT
crl-16366	54	29	.	.	PUNCT
crl-16366	55	1	however	however	ADV
crl-16366	55	2	,	,	PUNCT
crl-16366	55	3	the	the	DET
crl-16366	55	4	service	service	NOUN
crl-16366	55	5	also	also	ADV
crl-16366	55	6	prompted	prompt	VERB
crl-16366	55	7	short	short	ADJ
crl-16366	55	8	-	-	PUNCT
crl-16366	55	9	answer	answer	NOUN
crl-16366	55	10	reference	reference	NOUN
crl-16366	55	11	questions	question	NOUN
crl-16366	55	12	…	…	PUNCT
crl-16366	55	13	that	that	PRON
crl-16366	55	14	are	be	AUX
crl-16366	55	15	atypical	atypical	ADJ
crl-16366	55	16	of	of	ADP
crl-16366	55	17	reference	reference	NOUN
crl-16366	55	18	questions	question	NOUN
crl-16366	55	19	received	receive	VERB
crl-16366	55	20	via	via	ADP
crl-16366	55	21	phone	phone	NOUN
crl-16366	55	22	,	,	PUNCT
crl-16366	55	23	email	email	NOUN
crl-16366	55	24	,	,	PUNCT
crl-16366	55	25	and	and	CCONJ
crl-16366	55	26	chat.33	chat.33	NOUN
crl-16366	55	27	chow	chow	PROPN
crl-16366	55	28	and	and	CCONJ
crl-16366	55	29	croxton	croxton	PROPN
crl-16366	55	30	found	find	VERB
crl-16366	55	31	the	the	DET
crl-16366	55	32	preference	preference	NOUN
crl-16366	55	33	for	for	ADP
crl-16366	55	34	using	use	VERB
crl-16366	55	35	both	both	PRON
crl-16366	55	36	text	text	NOUN
crl-16366	55	37	messaging	messaging	NOUN
crl-16366	55	38	and	and	CCONJ
crl-16366	55	39	skype	skype	NOUN
crl-16366	55	40	videoconferencing	videoconferencing	NOUN
crl-16366	55	41	to	to	PART
crl-16366	55	42	be	be	AUX
crl-16366	55	43	very	very	ADV
crl-16366	55	44	low.34	low.34	NOUN
crl-16366	55	45	though	though	SCONJ
crl-16366	55	46	studies	study	NOUN
crl-16366	55	47	have	have	AUX
crl-16366	55	48	shown	show	VERB
crl-16366	55	49	the	the	DET
crl-16366	55	50	use	use	NOUN
crl-16366	55	51	of	of	ADP
crl-16366	55	52	text	text	NOUN
crl-16366	55	53	messaging	messaging	NOUN
crl-16366	55	54	reference	reference	NOUN
crl-16366	55	55	to	to	PART
crl-16366	55	56	be	be	AUX
crl-16366	55	57	low	low	ADJ
crl-16366	55	58	,	,	PUNCT
crl-16366	55	59	current	current	ADJ
crl-16366	55	60	trends	trend	NOUN
crl-16366	55	61	reported	report	VERB
crl-16366	55	62	by	by	ADP
crl-16366	55	63	the	the	DET
crl-16366	55	64	cellular	cellular	ADJ
crl-16366	55	65	telecommunications	telecommunication	NOUN
crl-16366	55	66	industry	industry	NOUN
crl-16366	55	67	association	association	NOUN
crl-16366	55	68	(	(	PUNCT
crl-16366	55	69	ctia	ctia	PROPN
crl-16366	55	70	)	)	PUNCT
crl-16366	55	71	suggest	suggest	VERB
crl-16366	55	72	text	text	NOUN
crl-16366	55	73	messaging	messaging	NOUN
crl-16366	55	74	reference	reference	NOUN
crl-16366	55	75	may	may	AUX
crl-16366	55	76	soon	soon	ADV
crl-16366	55	77	become	become	VERB
crl-16366	55	78	a	a	DET
crl-16366	55	79	more	more	ADV
crl-16366	55	80	prevalent	prevalent	ADJ
crl-16366	55	81	medium	medium	NOUN
crl-16366	55	82	,	,	PUNCT
crl-16366	55	83	regardless	regardless	ADV
crl-16366	55	84	of	of	ADP
crl-16366	55	85	type	type	NOUN
crl-16366	55	86	of	of	ADP
crl-16366	55	87	question	question	NOUN
crl-16366	55	88	.	.	PUNCT
crl-16366	56	1	between	between	ADP
crl-16366	56	2	june	june	PROPN
crl-16366	56	3	2007	2007	NUM
crl-16366	56	4	and	and	CCONJ
crl-16366	56	5	june	june	PROPN
crl-16366	56	6	2008	2008	NUM
crl-16366	56	7	,	,	PUNCT
crl-16366	56	8	ctia	ctia	PROPN
crl-16366	56	9	reported	report	VERB
crl-16366	56	10	a	a	DET
crl-16366	56	11	160	160	NUM
crl-16366	56	12	percent	percent	NOUN
crl-16366	56	13	increase	increase	NOUN
crl-16366	56	14	in	in	ADP
crl-16366	56	15	the	the	DET
crl-16366	56	16	number	number	NOUN
crl-16366	56	17	of	of	ADP
crl-16366	56	18	text	text	NOUN
crl-16366	56	19	messages	message	NOUN
crl-16366	56	20	sent	send	VERB
crl-16366	56	21	(	(	PUNCT
crl-16366	56	22	from	from	ADP
crl-16366	56	23	28.8	28.8	NUM
crl-16366	56	24	billion	billion	NUM
crl-16366	56	25	to	to	ADP
crl-16366	56	26	75	75	NUM
crl-16366	56	27	billion).35	billion).35	PROPN
crl-16366	56	28	at	at	ADP
crl-16366	56	29	this	this	DET
crl-16366	56	30	time	time	NOUN
crl-16366	56	31	there	there	PRON
crl-16366	56	32	are	be	VERB
crl-16366	56	33	no	no	DET
crl-16366	56	34	concrete	concrete	ADJ
crl-16366	56	35	data	datum	NOUN
crl-16366	56	36	as	as	ADP
crl-16366	56	37	to	to	ADP
crl-16366	56	38	whether	whether	SCONJ
crl-16366	56	39	online	online	ADJ
crl-16366	56	40	videoconferencing	videoconferencing	NOUN
crl-16366	56	41	is	be	AUX
crl-16366	56	42	perceived	perceive	VERB
crl-16366	56	43	to	to	PART
crl-16366	56	44	be	be	AUX
crl-16366	56	45	more	more	ADV
crl-16366	56	46	usable	usable	ADJ
crl-16366	56	47	for	for	ADP
crl-16366	56	48	either	either	CCONJ
crl-16366	56	49	a	a	DET
crl-16366	56	50	quick	quick	ADJ
crl-16366	56	51	,	,	PUNCT
crl-16366	56	52	factual	factual	ADJ
crl-16366	56	53	question	question	NOUN
crl-16366	56	54	or	or	CCONJ
crl-16366	56	55	a	a	DET
crl-16366	56	56	researchrelated	researchrelate	VERB
crl-16366	56	57	question	question	NOUN
crl-16366	56	58	.	.	PUNCT
crl-16366	57	1	in	in	ADP
crl-16366	57	2	a	a	DET
crl-16366	57	3	pilot	pilot	NOUN
crl-16366	57	4	study	study	NOUN
crl-16366	57	5	using	use	VERB
crl-16366	57	6	skype	skype	NOUN
crl-16366	57	7	reference	reference	NOUN
crl-16366	57	8	in	in	ADP
crl-16366	57	9	an	an	DET
crl-16366	57	10	academic	academic	ADJ
crl-16366	57	11	library	library	NOUN
crl-16366	57	12	,	,	PUNCT
crl-16366	57	13	booth	booth	NOUN
crl-16366	57	14	noted	note	VERB
crl-16366	57	15	,	,	PUNCT
crl-16366	57	16	“	"	PUNCT
crl-16366	57	17	overall	overall	ADJ
crl-16366	57	18	trends	trend	NOUN
crl-16366	57	19	confirmed	confirm	VERB
crl-16366	57	20	our	our	PRON
crl-16366	57	21	hypothesis	hypothesis	NOUN
crl-16366	57	22	that	that	SCONJ
crl-16366	57	23	…	…	PUNCT
crl-16366	58	1	[	[	X
crl-16366	58	2	skype	skype	NOUN
crl-16366	58	3	]	]	X
crl-16366	58	4	…	…	PUNCT
crl-16366	58	5	would	would	AUX
crl-16366	58	6	serve	serve	VERB
crl-16366	58	7	as	as	ADP
crl-16366	58	8	a	a	DET
crl-16366	58	9	source	source	NOUN
crl-16366	58	10	for	for	ADP
crl-16366	58	11	basic	basic	ADJ
crl-16366	58	12	information	information	NOUN
crl-16366	58	13	rather	rather	ADV
crl-16366	58	14	than	than	ADP
crl-16366	58	15	an	an	DET
crl-16366	58	16	in	in	ADP
crl-16366	58	17	-	-	PUNCT
crl-16366	58	18	depth	depth	NOUN
crl-16366	58	19	point	point	NOUN
crl-16366	58	20	.	.	PUNCT
crl-16366	59	1	”36	”36	VERB
crl-16366	59	2	the	the	DET
crl-16366	59	3	limited	limited	ADJ
crl-16366	59	4	research	research	NOUN
crl-16366	59	5	currently	currently	ADV
crl-16366	59	6	available	available	ADJ
crl-16366	59	7	about	about	ADP
crl-16366	59	8	preferences	preference	NOUN
crl-16366	59	9	for	for	ADP
crl-16366	59	10	and/or	and/or	CCONJ
crl-16366	59	11	usability	usability	NOUN
crl-16366	59	12	of	of	ADP
crl-16366	59	13	providing	provide	VERB
crl-16366	59	14	online	online	ADJ
crl-16366	59	15	videoconferencing	videoconferencing	NOUN
crl-16366	59	16	services	service	NOUN
crl-16366	59	17	in	in	ADP
crl-16366	59	18	libraries	library	NOUN
crl-16366	59	19	suggests	suggest	VERB
crl-16366	59	20	users	user	NOUN
crl-16366	59	21	are	be	AUX
crl-16366	59	22	simply	simply	ADV
crl-16366	59	23	not	not	PART
crl-16366	59	24	yet	yet	ADV
crl-16366	59	25	ready	ready	ADJ
crl-16366	59	26	to	to	PART
crl-16366	59	27	use	use	VERB
crl-16366	59	28	these	these	DET
crl-16366	59	29	services	service	NOUN
crl-16366	59	30	on	on	ADP
crl-16366	59	31	a	a	DET
crl-16366	59	32	regular	regular	ADJ
crl-16366	59	33	basis	basis	NOUN
crl-16366	59	34	,	,	PUNCT
crl-16366	59	35	regardless	regardless	ADV
crl-16366	59	36	of	of	ADP
crl-16366	59	37	the	the	DET
crl-16366	59	38	type	type	NOUN
crl-16366	59	39	of	of	ADP
crl-16366	59	40	question	question	NOUN
crl-16366	59	41	with	with	ADP
crl-16366	59	42	which	which	PRON
crl-16366	59	43	they	they	PRON
crl-16366	59	44	present.37	present.37	VERB
crl-16366	59	45	does	do	AUX
crl-16366	59	46	age	age	NOUN
crl-16366	59	47	or	or	CCONJ
crl-16366	59	48	patron	patron	NOUN
crl-16366	59	49	status	status	NOUN
crl-16366	59	50	play	play	VERB
crl-16366	59	51	a	a	DET
crl-16366	59	52	role	role	NOUN
crl-16366	59	53	in	in	ADP
crl-16366	59	54	the	the	DET
crl-16366	59	55	perceived	perceive	VERB
crl-16366	59	56	usability	usability	NOUN
crl-16366	59	57	of	of	ADP
crl-16366	59	58	virtual	virtual	ADJ
crl-16366	59	59	reference	reference	NOUN
crl-16366	59	60	services	service	NOUN
crl-16366	59	61	?	?	PUNCT
crl-16366	60	1	the	the	DET
crl-16366	60	2	type	type	NOUN
crl-16366	60	3	of	of	ADP
crl-16366	60	4	patron	patron	NOUN
crl-16366	60	5	may	may	AUX
crl-16366	60	6	also	also	ADV
crl-16366	60	7	play	play	VERB
crl-16366	60	8	a	a	DET
crl-16366	60	9	role	role	NOUN
crl-16366	60	10	in	in	ADP
crl-16366	60	11	perceptions	perception	NOUN
crl-16366	60	12	of	of	ADP
crl-16366	60	13	usability	usability	NOUN
crl-16366	60	14	of	of	ADP
crl-16366	60	15	virtual	virtual	ADJ
crl-16366	60	16	reference	reference	NOUN
crl-16366	60	17	media	medium	NOUN
crl-16366	60	18	.	.	PUNCT
crl-16366	61	1	in	in	ADP
crl-16366	61	2	a	a	DET
crl-16366	61	3	survey	survey	NOUN
crl-16366	61	4	study	study	NOUN
crl-16366	61	5	of	of	ADP
crl-16366	61	6	345	345	NUM
crl-16366	61	7	chat	chat	NOUN
crl-16366	61	8	users	user	NOUN
crl-16366	61	9	,	,	PUNCT
crl-16366	61	10	ward	ward	PROPN
crl-16366	61	11	found	find	VERB
crl-16366	61	12	that	that	SCONJ
crl-16366	61	13	undergraduates	undergraduate	NOUN
crl-16366	61	14	saw	see	VERB
crl-16366	61	15	the	the	DET
crl-16366	61	16	“	"	PUNCT
crl-16366	61	17	chat	chat	NOUN
crl-16366	61	18	”	"	PUNCT
crl-16366	61	19	service	service	NOUN
crl-16366	61	20	as	as	ADP
crl-16366	61	21	being	be	AUX
crl-16366	61	22	applicable	applicable	ADJ
crl-16366	61	23	for	for	ADP
crl-16366	61	24	most	most	ADJ
crl-16366	61	25	situations	situation	NOUN
crl-16366	61	26	,	,	PUNCT
crl-16366	61	27	while	while	SCONJ
crl-16366	61	28	graduate	graduate	ADJ
crl-16366	61	29	students	student	NOUN
crl-16366	61	30	recommended	recommend	VERB
crl-16366	61	31	the	the	DET
crl-16366	61	32	service	service	NOUN
crl-16366	61	33	noticeably	noticeably	ADV
crl-16366	61	34	more	more	ADV
crl-16366	61	35	for	for	ADP
crl-16366	61	36	ready	ready	ADJ
crl-16366	61	37	reference	reference	NOUN
crl-16366	61	38	questions.38	questions.38	NOUN
crl-16366	61	39	in	in	ADP
crl-16366	61	40	their	their	PRON
crl-16366	61	41	study	study	NOUN
crl-16366	61	42	of	of	ADP
crl-16366	61	43	936	936	NUM
crl-16366	61	44	university	university	NOUN
crl-16366	61	45	faculty	faculty	NOUN
crl-16366	61	46	,	,	PUNCT
crl-16366	61	47	staff	staff	NOUN
crl-16366	61	48	,	,	PUNCT
crl-16366	61	49	and	and	CCONJ
crl-16366	61	50	students	student	NOUN
crl-16366	61	51	,	,	PUNCT
crl-16366	61	52	chow	chow	PROPN
crl-16366	61	53	and	and	CCONJ
crl-16366	61	54	croxton	croxton	PROPN
crl-16366	61	55	noted	note	VERB
crl-16366	61	56	that	that	SCONJ
crl-16366	61	57	,	,	PUNCT
crl-16366	61	58	based	base	VERB
crl-16366	61	59	on	on	ADP
crl-16366	61	60	university	university	NOUN
crl-16366	61	61	status	status	NOUN
crl-16366	61	62	,	,	PUNCT
crl-16366	61	63	age	age	NOUN
crl-16366	61	64	,	,	PUNCT
crl-16366	61	65	gender	gender	NOUN
crl-16366	61	66	,	,	PUNCT
crl-16366	61	67	and	and	CCONJ
crl-16366	61	68	race	race	NOUN
crl-16366	61	69	,	,	PUNCT
crl-16366	61	70	specific	specific	ADJ
crl-16366	61	71	users	user	NOUN
crl-16366	61	72	have	have	VERB
crl-16366	61	73	particular	particular	ADJ
crl-16366	61	74	reference	reference	NOUN
crl-16366	61	75	service	service	NOUN
crl-16366	61	76	preferences	preference	NOUN
crl-16366	61	77	based	base	VERB
crl-16366	61	78	on	on	ADP
crl-16366	61	79	type	type	NOUN
crl-16366	61	80	of	of	ADP
crl-16366	61	81	question	question	NOUN
crl-16366	61	82	.	.	PUNCT
crl-16366	62	1	they	they	PRON
crl-16366	62	2	found	find	VERB
crl-16366	62	3	this	this	PRON
crl-16366	62	4	:	:	PUNCT
crl-16366	62	5	faculty	faculty	NOUN
crl-16366	62	6	,	,	PUNCT
crl-16366	62	7	staff	staff	NOUN
crl-16366	62	8	,	,	PUNCT
crl-16366	62	9	and	and	CCONJ
crl-16366	62	10	graduate	graduate	NOUN
crl-16366	62	11	students	student	NOUN
crl-16366	62	12	ranked	rank	VERB
crl-16366	62	13	telephone	telephone	NOUN
crl-16366	62	14	for	for	ADP
crl-16366	62	15	factual	factual	ADJ
crl-16366	62	16	questions	question	NOUN
crl-16366	62	17	at	at	ADP
crl-16366	62	18	significantly	significantly	ADV
crl-16366	62	19	higher	high	ADJ
crl-16366	62	20	levels	level	NOUN
crl-16366	62	21	than	than	ADP
crl-16366	62	22	undergraduate	undergraduate	ADJ
crl-16366	62	23	students	student	NOUN
crl-16366	62	24	.	.	PUNCT
crl-16366	63	1	faculty	faculty	NOUN
crl-16366	63	2	and	and	CCONJ
crl-16366	63	3	staff	staff	NOUN
crl-16366	63	4	prefer	prefer	VERB
crl-16366	63	5	using	use	VERB
crl-16366	63	6	e	e	NOUN
crl-16366	63	7	-	-	NOUN
crl-16366	63	8	mail	mail	NOUN
crl-16366	63	9	for	for	ADP
crl-16366	63	10	factual	factual	ADJ
crl-16366	63	11	questions	question	NOUN
crl-16366	63	12	at	at	ADP
crl-16366	63	13	significantly	significantly	ADV
crl-16366	63	14	higher	high	ADJ
crl-16366	63	15	levels	level	NOUN
crl-16366	63	16	than	than	ADP
crl-16366	63	17	both	both	CCONJ
crl-16366	63	18	undergraduate	undergraduate	ADJ
crl-16366	63	19	and	and	CCONJ
crl-16366	63	20	graduate	graduate	ADJ
crl-16366	63	21	students	student	NOUN
crl-16366	63	22	while	while	SCONJ
crl-16366	63	23	students	student	NOUN
crl-16366	63	24	have	have	VERB
crl-16366	63	25	a	a	DET
crl-16366	63	26	significantly	significantly	ADV
crl-16366	63	27	higher	high	ADJ
crl-16366	63	28	preference	preference	NOUN
crl-16366	63	29	for	for	ADP
crl-16366	63	30	using	use	VERB
crl-16366	63	31	text	text	NOUN
crl-16366	63	32	messaging	messaging	NOUN
crl-16366	63	33	.	.	PUNCT
crl-16366	64	1	…	…	PUNCT
crl-16366	64	2	all	all	DET
crl-16366	64	3	user	user	NOUN
crl-16366	64	4	groups	group	NOUN
crl-16366	64	5	rated	rate	VERB
crl-16366	64	6	online	online	ADV
crl-16366	64	7	chat	chat	VERB
crl-16366	64	8	relatively	relatively	ADV
crl-16366	64	9	high	high	ADJ
crl-16366	64	10	for	for	ADP
crl-16366	64	11	seeking	seek	VERB
crl-16366	64	12	help	help	NOUN
crl-16366	64	13	with	with	ADP
crl-16366	64	14	a	a	DET
crl-16366	64	15	factual	factual	ADJ
crl-16366	64	16	question	question	NOUN
crl-16366	64	17	.	.	PUNCT
crl-16366	65	1	…	…	PUNCT
crl-16366	65	2	for	for	ADP
crl-16366	65	3	research	research	NOUN
crl-16366	65	4	questions	question	NOUN
crl-16366	65	5	…	…	PUNCT
crl-16366	65	6	faculty	faculty	NOUN
crl-16366	65	7	,	,	PUNCT
crl-16366	65	8	staff	staff	NOUN
crl-16366	65	9	,	,	PUNCT
crl-16366	65	10	and	and	CCONJ
crl-16366	65	11	graduate	graduate	NOUN
crl-16366	65	12	students	student	NOUN
crl-16366	65	13	preferred	prefer	VERB
crl-16366	65	14	e	e	NOUN
crl-16366	65	15	-	-	NOUN
crl-16366	65	16	mail	mail	NOUN
crl-16366	65	17	at	at	ADP
crl-16366	65	18	statistically	statistically	ADV
crl-16366	65	19	higher	high	ADJ
crl-16366	65	20	levels	level	NOUN
crl-16366	65	21	than	than	ADP
crl-16366	65	22	undergraduates	undergraduate	NOUN
crl-16366	65	23	,	,	PUNCT
crl-16366	65	24	while	while	SCONJ
crl-16366	65	25	undergraduate	undergraduate	ADJ
crl-16366	65	26	students	student	NOUN
crl-16366	65	27	preferred	prefer	VERB
crl-16366	65	28	online	online	ADJ
crl-16366	65	29	chat	chat	NOUN
crl-16366	65	30	at	at	ADP
crl-16366	65	31	significantly	significantly	ADV
crl-16366	65	32	higher	high	ADJ
crl-16366	65	33	levels	level	NOUN
crl-16366	65	34	than	than	ADP
crl-16366	65	35	faculty	faculty	NOUN
crl-16366	65	36	and	and	CCONJ
crl-16366	65	37	staff.39	staff.39	NOUN
crl-16366	65	38	if	if	SCONJ
crl-16366	65	39	user	user	NOUN
crl-16366	65	40	preferences	preference	NOUN
crl-16366	65	41	for	for	ADP
crl-16366	65	42	particular	particular	ADJ
crl-16366	65	43	reference	reference	NOUN
crl-16366	65	44	services	service	NOUN
crl-16366	65	45	are	be	AUX
crl-16366	65	46	an	an	DET
crl-16366	65	47	indicator	indicator	NOUN
crl-16366	65	48	of	of	ADP
crl-16366	65	49	the	the	DET
crl-16366	65	50	actual	actual	ADJ
crl-16366	65	51	usability	usability	NOUN
crl-16366	65	52	of	of	ADP
crl-16366	65	53	these	these	DET
crl-16366	65	54	services	service	NOUN
crl-16366	65	55	,	,	PUNCT
crl-16366	65	56	one	one	PRON
crl-16366	65	57	may	may	AUX
crl-16366	65	58	expect	expect	VERB
crl-16366	65	59	the	the	DET
crl-16366	65	60	usability	usability	NOUN
crl-16366	65	61	ratings	rating	NOUN
crl-16366	65	62	to	to	PART
crl-16366	65	63	mirror	mirror	VERB
crl-16366	65	64	that	that	SCONJ
crl-16366	65	65	which	which	PRON
crl-16366	65	66	is	be	AUX
crl-16366	65	67	preferred	prefer	VERB
crl-16366	65	68	.	.	PUNCT
crl-16366	66	1	the	the	DET
crl-16366	66	2	findings	finding	NOUN
crl-16366	66	3	of	of	ADP
crl-16366	66	4	chow	chow	PROPN
crl-16366	66	5	and	and	CCONJ
crl-16366	66	6	croxton	croxton	PROPN
crl-16366	66	7	suggest	suggest	VERB
crl-16366	66	8	users	user	NOUN
crl-16366	66	9	select	select	VERB
crl-16366	66	10	their	their	PRON
crl-16366	66	11	virtual	virtual	ADJ
crl-16366	66	12	reference	reference	NOUN
crl-16366	66	13	medium	medium	NOUN
crl-16366	66	14	according	accord	VERB
crl-16366	66	15	to	to	ADP
crl-16366	66	16	the	the	DET
crl-16366	66	17	type	type	NOUN
crl-16366	66	18	of	of	ADP
crl-16366	66	19	question	question	NOUN
crl-16366	66	20	they	they	PRON
crl-16366	66	21	have	have	VERB
crl-16366	66	22	.	.	PUNCT
crl-16366	67	1	role	role	NOUN
crl-16366	67	2	and	and	CCONJ
crl-16366	67	3	age	age	NOUN
crl-16366	67	4	also	also	ADV
crl-16366	67	5	appear	appear	VERB
crl-16366	67	6	to	to	PART
crl-16366	67	7	be	be	AUX
crl-16366	67	8	influencing	influence	VERB
crl-16366	67	9	factors	factor	NOUN
crl-16366	67	10	in	in	ADP
crl-16366	67	11	determining	determine	VERB
crl-16366	67	12	reference	reference	NOUN
crl-16366	67	13	preferences.40	preferences.40	NOUN
crl-16366	67	14	regardless	regardless	ADV
crl-16366	67	15	of	of	ADP
crl-16366	67	16	type	type	NOUN
crl-16366	67	17	of	of	ADP
crl-16366	67	18	question	question	NOUN
crl-16366	67	19	,	,	PUNCT
crl-16366	67	20	age	age	NOUN
crl-16366	67	21	,	,	PUNCT
crl-16366	67	22	or	or	CCONJ
crl-16366	67	23	role	role	NOUN
crl-16366	67	24	of	of	ADP
crl-16366	67	25	the	the	DET
crl-16366	67	26	patron	patron	NOUN
crl-16366	67	27	,	,	PUNCT
crl-16366	67	28	information	information	NOUN
crl-16366	67	29	seeking	seeking	NOUN
crl-16366	67	30	appears	appear	VERB
crl-16366	67	31	to	to	PART
crl-16366	67	32	follow	follow	VERB
crl-16366	67	33	the	the	DET
crl-16366	67	34	principle	principle	NOUN
crl-16366	67	35	of	of	ADP
crl-16366	67	36	least	least	ADJ
crl-16366	67	37	effort	effort	NOUN
crl-16366	67	38	.	.	PUNCT
crl-16366	68	1	poole	poole	PROPN
crl-16366	68	2	noted	note	VERB
crl-16366	68	3	this	this	DET
crl-16366	68	4	principle	principle	NOUN
crl-16366	68	5	to	to	PART
crl-16366	68	6	be	be	AUX
crl-16366	68	7	the	the	DET
crl-16366	68	8	prominent	prominent	ADJ
crl-16366	68	9	result	result	NOUN
crl-16366	68	10	in	in	ADP
crl-16366	68	11	a	a	DET
crl-16366	68	12	review	review	NOUN
crl-16366	68	13	of	of	ADP
crl-16366	68	14	a	a	DET
crl-16366	68	15	dozen	dozen	NOUN
crl-16366	68	16	information	information	NOUN
crl-16366	68	17	-	-	PUNCT
crl-16366	68	18	seeking	seek	VERB
crl-16366	68	19	studies.41	studies.41	NOUN
crl-16366	68	20	overall	overall	ADV
crl-16366	68	21	,	,	PUNCT
crl-16366	68	22	poole	poole	PROPN
crl-16366	68	23	found	find	VERB
crl-16366	68	24	that	that	SCONJ
crl-16366	68	25	information	information	NOUN
crl-16366	68	26	seekers	seeker	NOUN
crl-16366	68	27	attempt	attempt	VERB
crl-16366	68	28	to	to	PART
crl-16366	68	29	minimize	minimize	VERB
crl-16366	68	30	the	the	DET
crl-16366	68	31	overall	overall	ADJ
crl-16366	68	32	work	work	NOUN
crl-16366	68	33	associated	associate	VERB
crl-16366	68	34	with	with	ADP
crl-16366	68	35	something	something	PRON
crl-16366	68	36	both	both	CCONJ
crl-16366	68	37	now	now	ADV
crl-16366	68	38	and	and	CCONJ
crl-16366	68	39	in	in	ADP
crl-16366	68	40	the	the	DET
crl-16366	68	41	future	future	NOUN
crl-16366	68	42	.	.	PUNCT
crl-16366	69	1	rubin	rubin	PROPN
crl-16366	69	2	further	far	ADV
crl-16366	69	3	explains	explain	VERB
crl-16366	69	4	that	that	SCONJ
crl-16366	69	5	people	people	NOUN
crl-16366	69	6	will	will	AUX
crl-16366	69	7	seek	seek	VERB
crl-16366	69	8	the	the	DET
crl-16366	69	9	most	most	ADV
crl-16366	69	10	convenient	convenient	ADJ
crl-16366	69	11	source	source	NOUN
crl-16366	69	12	available	available	ADJ
crl-16366	69	13	to	to	PART
crl-16366	69	14	meet	meet	VERB
crl-16366	69	15	their	their	PRON
crl-16366	69	16	information	information	NOUN
crl-16366	69	17	needs	need	NOUN
crl-16366	69	18	.	.	PUNCT
crl-16366	70	1	in	in	ADP
crl-16366	70	2	a	a	DET
crl-16366	70	3	focus	focus	NOUN
crl-16366	70	4	group	group	NOUN
crl-16366	70	5	study	study	NOUN
crl-16366	70	6	of	of	ADP
crl-16366	70	7	33	33	NUM
crl-16366	70	8	university	university	NOUN
crl-16366	70	9	faculty	faculty	NOUN
crl-16366	70	10	,	,	PUNCT
crl-16366	70	11	undergraduates	undergraduate	NOUN
crl-16366	70	12	,	,	PUNCT
crl-16366	70	13	314	314	NUM
crl-16366	70	14	college	college	NOUN
crl-16366	70	15	&	&	CCONJ
crl-16366	70	16	research	research	PROPN
crl-16366	70	17	libraries	library	NOUN
crl-16366	70	18	may	may	AUX
crl-16366	70	19	2014	2014	NUM
crl-16366	70	20	and	and	CCONJ
crl-16366	70	21	graduate	graduate	ADJ
crl-16366	70	22	students	student	NOUN
crl-16366	70	23	,	,	PUNCT
crl-16366	70	24	young	young	ADJ
crl-16366	70	25	and	and	CCONJ
crl-16366	70	26	von	von	PROPN
crl-16366	70	27	seggern	seggern	PROPN
crl-16366	70	28	found	find	VERB
crl-16366	70	29	that	that	SCONJ
crl-16366	70	30	when	when	SCONJ
crl-16366	70	31	considering	consider	VERB
crl-16366	70	32	criteria	criterion	NOUN
crl-16366	70	33	for	for	ADP
crl-16366	70	34	information	information	NOUN
crl-16366	70	35	seeking	seeking	NOUN
crl-16366	70	36	,	,	PUNCT
crl-16366	70	37	concern	concern	NOUN
crl-16366	70	38	for	for	ADP
crl-16366	70	39	time	time	NOUN
crl-16366	70	40	was	be	AUX
crl-16366	70	41	brought	bring	VERB
crl-16366	70	42	up	up	ADP
crl-16366	70	43	most	most	ADJ
crl-16366	70	44	often.42	often.42	NOUN
crl-16366	70	45	study	study	NOUN
crl-16366	70	46	participants	participant	NOUN
crl-16366	70	47	would	would	AUX
crl-16366	70	48	often	often	ADV
crl-16366	70	49	accept	accept	VERB
crl-16366	70	50	inappropriate	inappropriate	ADJ
crl-16366	70	51	information	information	NOUN
crl-16366	70	52	or	or	CCONJ
crl-16366	70	53	information	information	NOUN
crl-16366	70	54	of	of	ADP
crl-16366	70	55	lower	low	ADJ
crl-16366	70	56	quality	quality	NOUN
crl-16366	70	57	if	if	SCONJ
crl-16366	70	58	finding	find	VERB
crl-16366	70	59	it	it	PRON
crl-16366	70	60	took	take	VERB
crl-16366	70	61	less	less	ADJ
crl-16366	70	62	time	time	NOUN
crl-16366	70	63	.	.	PUNCT
crl-16366	71	1	therefore	therefore	ADV
crl-16366	71	2	,	,	PUNCT
crl-16366	71	3	the	the	DET
crl-16366	71	4	findings	finding	NOUN
crl-16366	71	5	of	of	ADP
crl-16366	71	6	poole	poole	NOUN
crl-16366	71	7	and	and	CCONJ
crl-16366	71	8	young	young	ADJ
crl-16366	71	9	and	and	CCONJ
crl-16366	71	10	von	von	PROPN
crl-16366	71	11	seggern	seggern	PROPN
crl-16366	71	12	suggest	suggest	VERB
crl-16366	71	13	library	library	ADJ
crl-16366	71	14	virtual	virtual	ADJ
crl-16366	71	15	reference	reference	NOUN
crl-16366	71	16	services	service	NOUN
crl-16366	71	17	patrons	patron	NOUN
crl-16366	71	18	may	may	AUX
crl-16366	71	19	choose	choose	VERB
crl-16366	71	20	the	the	DET
crl-16366	71	21	reference	reference	NOUN
crl-16366	71	22	medium	medium	NOUN
crl-16366	71	23	that	that	PRON
crl-16366	71	24	requires	require	VERB
crl-16366	71	25	the	the	DET
crl-16366	71	26	least	least	ADJ
crl-16366	71	27	effort	effort	NOUN
crl-16366	71	28	,	,	PUNCT
crl-16366	71	29	that	that	PRON
crl-16366	71	30	which	which	PRON
crl-16366	71	31	is	be	AUX
crl-16366	71	32	convenient	convenient	ADJ
crl-16366	71	33	,	,	PUNCT
crl-16366	71	34	quick	quick	ADJ
crl-16366	71	35	,	,	PUNCT
crl-16366	71	36	and	and	CCONJ
crl-16366	71	37	easy	easy	ADJ
crl-16366	71	38	to	to	PART
crl-16366	71	39	use	use	VERB
crl-16366	71	40	.	.	PUNCT
crl-16366	72	1	this	this	DET
crl-16366	72	2	study	study	NOUN
crl-16366	72	3	attempts	attempt	VERB
crl-16366	72	4	to	to	PART
crl-16366	72	5	determine	determine	VERB
crl-16366	72	6	the	the	DET
crl-16366	72	7	overall	overall	ADJ
crl-16366	72	8	usability	usability	NOUN
crl-16366	72	9	of	of	ADP
crl-16366	72	10	the	the	DET
crl-16366	72	11	suite	suite	NOUN
crl-16366	72	12	of	of	ADP
crl-16366	72	13	virtual	virtual	ADJ
crl-16366	72	14	reference	reference	NOUN
crl-16366	72	15	media	medium	NOUN
crl-16366	72	16	offered	offer	VERB
crl-16366	72	17	by	by	ADP
crl-16366	72	18	many	many	ADJ
crl-16366	72	19	libraries	library	NOUN
crl-16366	72	20	today	today	NOUN
crl-16366	72	21	.	.	PUNCT
crl-16366	73	1	the	the	DET
crl-16366	73	2	study	study	NOUN
crl-16366	73	3	further	far	ADV
crl-16366	73	4	examines	examine	VERB
crl-16366	73	5	the	the	DET
crl-16366	73	6	factors	factor	NOUN
crl-16366	73	7	that	that	PRON
crl-16366	73	8	make	make	VERB
crl-16366	73	9	particular	particular	ADJ
crl-16366	73	10	virtual	virtual	ADJ
crl-16366	73	11	reference	reference	NOUN
crl-16366	73	12	media	medium	NOUN
crl-16366	73	13	more	more	ADV
crl-16366	73	14	usable	usable	ADJ
crl-16366	73	15	than	than	ADP
crl-16366	73	16	others	other	NOUN
crl-16366	73	17	.	.	PUNCT
crl-16366	74	1	within	within	ADP
crl-16366	74	2	this	this	DET
crl-16366	74	3	study	study	NOUN
crl-16366	74	4	,	,	PUNCT
crl-16366	74	5	the	the	DET
crl-16366	74	6	type	type	NOUN
crl-16366	74	7	of	of	ADP
crl-16366	74	8	question	question	NOUN
crl-16366	74	9	and	and	CCONJ
crl-16366	74	10	role	role	NOUN
crl-16366	74	11	of	of	ADP
crl-16366	74	12	the	the	DET
crl-16366	74	13	user	user	NOUN
crl-16366	74	14	and	and	CCONJ
crl-16366	74	15	how	how	SCONJ
crl-16366	74	16	they	they	PRON
crl-16366	74	17	are	be	AUX
crl-16366	74	18	related	relate	VERB
crl-16366	74	19	to	to	ADP
crl-16366	74	20	usability	usability	NOUN
crl-16366	74	21	ratings	rating	NOUN
crl-16366	74	22	will	will	AUX
crl-16366	74	23	be	be	AUX
crl-16366	74	24	explored	explore	VERB
crl-16366	74	25	.	.	PUNCT
crl-16366	75	1	therefore	therefore	ADV
crl-16366	75	2	,	,	PUNCT
crl-16366	75	3	the	the	DET
crl-16366	75	4	purpose	purpose	NOUN
crl-16366	75	5	of	of	ADP
crl-16366	75	6	the	the	DET
crl-16366	75	7	study	study	NOUN
crl-16366	75	8	is	be	AUX
crl-16366	75	9	to	to	PART
crl-16366	75	10	seek	seek	VERB
crl-16366	75	11	answers	answer	NOUN
crl-16366	75	12	to	to	ADP
crl-16366	75	13	three	three	NUM
crl-16366	75	14	research	research	NOUN
crl-16366	75	15	questions	question	NOUN
crl-16366	75	16	:	:	PUNCT
crl-16366	75	17	rq1	rq1	NOUN
crl-16366	75	18	:	:	PUNCT
crl-16366	75	19	which	which	DET
crl-16366	75	20	virtual	virtual	ADJ
crl-16366	75	21	reference	reference	NOUN
crl-16366	75	22	medium	medium	NOUN
crl-16366	75	23	is	be	AUX
crl-16366	75	24	most	most	ADV
crl-16366	75	25	usable	usable	ADJ
crl-16366	75	26	?	?	PUNCT
crl-16366	76	1	rq2	rq2	NOUN
crl-16366	76	2	:	:	PUNCT
crl-16366	76	3	does	do	AUX
crl-16366	76	4	the	the	DET
crl-16366	76	5	type	type	NOUN
crl-16366	76	6	of	of	ADP
crl-16366	76	7	question	question	NOUN
crl-16366	76	8	play	play	VERB
crl-16366	76	9	a	a	DET
crl-16366	76	10	factor	factor	NOUN
crl-16366	76	11	in	in	ADP
crl-16366	76	12	the	the	DET
crl-16366	76	13	usability	usability	NOUN
crl-16366	76	14	of	of	ADP
crl-16366	76	15	virtual	virtual	ADJ
crl-16366	76	16	reference	reference	NOUN
crl-16366	76	17	media	medium	NOUN
crl-16366	76	18	?	?	PUNCT
crl-16366	77	1	rq3	rq3	NOUN
crl-16366	77	2	:	:	PUNCT
crl-16366	77	3	do	do	VERB
crl-16366	77	4	perceptions	perception	NOUN
crl-16366	77	5	of	of	ADP
crl-16366	77	6	usability	usability	NOUN
crl-16366	77	7	for	for	ADP
crl-16366	77	8	virtual	virtual	ADJ
crl-16366	77	9	reference	reference	NOUN
crl-16366	77	10	media	medium	NOUN
crl-16366	77	11	differ	differ	VERB
crl-16366	77	12	depending	depend	VERB
crl-16366	77	13	on	on	ADP
crl-16366	77	14	the	the	DET
crl-16366	77	15	role	role	NOUN
crl-16366	77	16	of	of	ADP
crl-16366	77	17	the	the	DET
crl-16366	77	18	patron	patron	NOUN
crl-16366	77	19	?	?	PUNCT
crl-16366	78	1	method	method	NOUN
crl-16366	78	2	to	to	PART
crl-16366	78	3	assess	assess	VERB
crl-16366	78	4	the	the	DET
crl-16366	78	5	usability	usability	NOUN
crl-16366	78	6	of	of	ADP
crl-16366	78	7	library	library	ADJ
crl-16366	78	8	virtual	virtual	ADJ
crl-16366	78	9	references	reference	NOUN
crl-16366	78	10	services	service	NOUN
crl-16366	78	11	,	,	PUNCT
crl-16366	78	12	this	this	DET
crl-16366	78	13	study	study	NOUN
crl-16366	78	14	used	use	VERB
crl-16366	78	15	a	a	DET
crl-16366	78	16	mixed	mixed	ADJ
crl-16366	78	17	method	method	NOUN
crl-16366	78	18	quantitative	quantitative	ADJ
crl-16366	78	19	and	and	CCONJ
crl-16366	78	20	qualitative	qualitative	ADJ
crl-16366	78	21	design	design	NOUN
crl-16366	78	22	to	to	PART
crl-16366	78	23	conduct	conduct	VERB
crl-16366	78	24	a	a	DET
crl-16366	78	25	usability	usability	NOUN
crl-16366	78	26	evaluation	evaluation	NOUN
crl-16366	78	27	that	that	PRON
crl-16366	78	28	analyzed	analyze	VERB
crl-16366	78	29	and	and	CCONJ
crl-16366	78	30	compared	compare	VERB
crl-16366	78	31	patrons	patron	NOUN
crl-16366	78	32	’	'	PUNCT
crl-16366	78	33	perceptions	perception	NOUN
crl-16366	78	34	of	of	ADP
crl-16366	78	35	usability	usability	NOUN
crl-16366	78	36	of	of	ADP
crl-16366	78	37	five	five	NUM
crl-16366	78	38	virtual	virtual	ADJ
crl-16366	78	39	reference	reference	NOUN
crl-16366	78	40	support	support	NOUN
crl-16366	78	41	services	service	NOUN
crl-16366	78	42	(	(	PUNCT
crl-16366	78	43	e	e	NOUN
crl-16366	78	44	-	-	NOUN
crl-16366	78	45	mail	mail	NOUN
crl-16366	78	46	,	,	PUNCT
crl-16366	78	47	telephone	telephone	NOUN
crl-16366	78	48	,	,	PUNCT
crl-16366	78	49	instant	instant	ADJ
crl-16366	78	50	messaging	messaging	NOUN
crl-16366	78	51	[	[	X
crl-16366	78	52	online	online	ADJ
crl-16366	78	53	chat	chat	NOUN
crl-16366	78	54	]	]	PUNCT
crl-16366	78	55	,	,	PUNCT
crl-16366	78	56	text	text	NOUN
crl-16366	78	57	messaging	messaging	NOUN
crl-16366	78	58	,	,	PUNCT
crl-16366	78	59	and	and	CCONJ
crl-16366	78	60	skype	skype	NOUN
crl-16366	78	61	videoconferencing	videoconferencing	NOUN
crl-16366	78	62	)	)	PUNCT
crl-16366	78	63	offered	offer	VERB
crl-16366	78	64	at	at	ADP
crl-16366	78	65	two	two	NUM
crl-16366	78	66	separate	separate	ADJ
crl-16366	78	67	midsized	midsized	ADJ
crl-16366	78	68	public	public	ADJ
crl-16366	78	69	university	university	NOUN
crl-16366	78	70	libraries	library	NOUN
crl-16366	78	71	in	in	ADP
crl-16366	78	72	the	the	DET
crl-16366	78	73	southeast	southeast	NOUN
crl-16366	78	74	,	,	PUNCT
crl-16366	78	75	each	each	PRON
crl-16366	78	76	with	with	ADP
crl-16366	78	77	a	a	DET
crl-16366	78	78	student	student	NOUN
crl-16366	78	79	population	population	NOUN
crl-16366	78	80	of	of	ADP
crl-16366	78	81	approximately	approximately	ADV
crl-16366	78	82	18,500	18,500	NUM
crl-16366	78	83	.	.	PUNCT
crl-16366	79	1	the	the	DET
crl-16366	79	2	study	study	NOUN
crl-16366	79	3	was	be	AUX
crl-16366	79	4	conducted	conduct	VERB
crl-16366	79	5	over	over	ADP
crl-16366	79	6	five	five	NUM
crl-16366	79	7	months	month	NOUN
crl-16366	79	8	in	in	ADP
crl-16366	79	9	the	the	DET
crl-16366	79	10	spring	spring	NOUN
crl-16366	79	11	of	of	ADP
crl-16366	79	12	2011	2011	NUM
crl-16366	79	13	.	.	PUNCT
crl-16366	80	1	participants	participant	NOUN
crl-16366	80	2	a	a	DET
crl-16366	80	3	randomly	randomly	ADV
crl-16366	80	4	selected	select	VERB
crl-16366	80	5	group	group	NOUN
crl-16366	80	6	of	of	ADP
crl-16366	80	7	undergraduates	undergraduate	NOUN
crl-16366	80	8	(	(	PUNCT
crl-16366	80	9	n	n	NOUN
crl-16366	80	10	=	=	SYM
crl-16366	80	11	13	13	NUM
crl-16366	80	12	)	)	PUNCT
crl-16366	80	13	and	and	CCONJ
crl-16366	80	14	graduate	graduate	NOUN
crl-16366	80	15	students	student	NOUN
crl-16366	80	16	(	(	PUNCT
crl-16366	80	17	n	n	NOUN
crl-16366	80	18	=	=	SYM
crl-16366	80	19	18	18	NUM
crl-16366	80	20	)	)	PUNCT
crl-16366	80	21	participated	participate	VERB
crl-16366	80	22	in	in	ADP
crl-16366	80	23	this	this	DET
crl-16366	80	24	study	study	NOUN
crl-16366	80	25	.	.	PUNCT
crl-16366	81	1	though	though	SCONJ
crl-16366	81	2	31	31	NUM
crl-16366	81	3	individuals	individual	NOUN
crl-16366	81	4	participated	participate	VERB
crl-16366	81	5	in	in	ADP
crl-16366	81	6	the	the	DET
crl-16366	81	7	study	study	NOUN
crl-16366	81	8	,	,	PUNCT
crl-16366	81	9	there	there	PRON
crl-16366	81	10	were	be	VERB
crl-16366	81	11	occasions	occasion	NOUN
crl-16366	81	12	where	where	SCONJ
crl-16366	81	13	fewer	few	ADJ
crl-16366	81	14	individuals	individual	NOUN
crl-16366	81	15	responded	respond	VERB
crl-16366	81	16	to	to	ADP
crl-16366	81	17	particular	particular	ADJ
crl-16366	81	18	survey	survey	NOUN
crl-16366	81	19	questions	question	NOUN
crl-16366	81	20	.	.	PUNCT
crl-16366	82	1	of	of	ADP
crl-16366	82	2	the	the	DET
crl-16366	82	3	study	study	NOUN
crl-16366	82	4	participants	participant	NOUN
crl-16366	82	5	,	,	PUNCT
crl-16366	82	6	74.2	74.2	NUM
crl-16366	82	7	percent	percent	NOUN
crl-16366	82	8	were	be	AUX
crl-16366	82	9	female	female	ADJ
crl-16366	82	10	and	and	CCONJ
crl-16366	82	11	25.8	25.8	NUM
crl-16366	82	12	percent	percent	NOUN
crl-16366	82	13	were	be	AUX
crl-16366	82	14	male	male	ADJ
crl-16366	82	15	.	.	PUNCT
crl-16366	83	1	age	age	NOUN
crl-16366	83	2	range	range	NOUN
crl-16366	83	3	was	be	AUX
crl-16366	83	4	primarily	primarily	ADV
crl-16366	83	5	concentrated	concentrate	VERB
crl-16366	83	6	under	under	ADP
crl-16366	83	7	age	age	NOUN
crl-16366	83	8	34	34	NUM
crl-16366	83	9	,	,	PUNCT
crl-16366	83	10	with	with	ADP
crl-16366	83	11	the	the	DET
crl-16366	83	12	following	follow	VERB
crl-16366	83	13	breakdown	breakdown	NOUN
crl-16366	83	14	:	:	PUNCT
crl-16366	83	15	48.3	48.3	NUM
crl-16366	83	16	percent	percent	NOUN
crl-16366	83	17	under	under	ADP
crl-16366	83	18	24	24	NUM
crl-16366	83	19	,	,	PUNCT
crl-16366	83	20	37.9	37.9	NUM
crl-16366	83	21	percent	percent	NOUN
crl-16366	83	22	ages	age	NOUN
crl-16366	83	23	25–34	25–34	NUM
crl-16366	83	24	,	,	PUNCT
crl-16366	83	25	10.3	10.3	NUM
crl-16366	83	26	percent	percent	NOUN
crl-16366	83	27	ages	age	NOUN
crl-16366	83	28	35–44	35–44	NUM
crl-16366	83	29	,	,	PUNCT
crl-16366	83	30	and	and	CCONJ
crl-16366	83	31	3.4	3.4	NUM
crl-16366	83	32	percent	percent	NOUN
crl-16366	83	33	ages	age	NOUN
crl-16366	83	34	55–64	55–64	NUM
crl-16366	83	35	.	.	PUNCT
crl-16366	84	1	in	in	ADP
crl-16366	84	2	terms	term	NOUN
crl-16366	84	3	of	of	ADP
crl-16366	84	4	prior	prior	ADJ
crl-16366	84	5	experience	experience	NOUN
crl-16366	84	6	with	with	ADP
crl-16366	84	7	the	the	DET
crl-16366	84	8	technologies	technology	NOUN
crl-16366	84	9	used	use	VERB
crl-16366	84	10	in	in	ADP
crl-16366	84	11	the	the	DET
crl-16366	84	12	study	study	NOUN
crl-16366	84	13	,	,	PUNCT
crl-16366	84	14	participants	participant	NOUN
crl-16366	84	15	were	be	AUX
crl-16366	84	16	experienced	experience	VERB
crl-16366	84	17	with	with	ADP
crl-16366	84	18	e	e	NOUN
crl-16366	84	19	-	-	NOUN
crl-16366	84	20	mail	mail	NOUN
crl-16366	84	21	,	,	PUNCT
crl-16366	84	22	chat	chat	NOUN
crl-16366	84	23	,	,	PUNCT
crl-16366	84	24	and	and	CCONJ
crl-16366	84	25	telephone	telephone	NOUN
crl-16366	84	26	,	,	PUNCT
crl-16366	84	27	respectively	respectively	ADV
crl-16366	84	28	,	,	PUNCT
crl-16366	84	29	moderately	moderately	ADV
crl-16366	84	30	experienced	experience	VERB
crl-16366	84	31	with	with	ADP
crl-16366	84	32	text	text	NOUN
crl-16366	84	33	messaging	messaging	NOUN
crl-16366	84	34	,	,	PUNCT
crl-16366	84	35	and	and	CCONJ
crl-16366	84	36	inexperienced	inexperienced	ADJ
crl-16366	84	37	with	with	ADP
crl-16366	84	38	using	use	VERB
crl-16366	84	39	skype	skype	NOUN
crl-16366	84	40	.	.	PUNCT
crl-16366	85	1	materials	material	NOUN
crl-16366	85	2	,	,	PUNCT
crl-16366	85	3	instrumentation	instrumentation	NOUN
crl-16366	85	4	,	,	PUNCT
crl-16366	85	5	and	and	CCONJ
crl-16366	85	6	data	datum	NOUN
crl-16366	85	7	analysis	analysis	NOUN
crl-16366	85	8	to	to	PART
crl-16366	85	9	properly	properly	ADV
crl-16366	85	10	conduct	conduct	VERB
crl-16366	85	11	a	a	DET
crl-16366	85	12	usability	usability	NOUN
crl-16366	85	13	evaluation	evaluation	NOUN
crl-16366	85	14	for	for	ADP
crl-16366	85	15	each	each	PRON
crl-16366	85	16	of	of	ADP
crl-16366	85	17	the	the	DET
crl-16366	85	18	virtual	virtual	ADJ
crl-16366	85	19	reference	reference	NOUN
crl-16366	85	20	services	service	NOUN
crl-16366	85	21	,	,	PUNCT
crl-16366	85	22	each	each	DET
crl-16366	85	23	study	study	NOUN
crl-16366	85	24	participant	participant	NOUN
crl-16366	85	25	was	be	AUX
crl-16366	85	26	emailed	email	VERB
crl-16366	85	27	a	a	DET
crl-16366	85	28	set	set	NOUN
crl-16366	85	29	of	of	ADP
crl-16366	85	30	detailed	detailed	ADJ
crl-16366	85	31	instructions	instruction	NOUN
crl-16366	85	32	that	that	PRON
crl-16366	85	33	included	include	VERB
crl-16366	85	34	10	10	NUM
crl-16366	85	35	different	different	ADJ
crl-16366	85	36	questions	question	NOUN
crl-16366	85	37	—	—	PUNCT
crl-16366	85	38	five	five	NUM
crl-16366	85	39	quick	quick	ADJ
crl-16366	85	40	,	,	PUNCT
crl-16366	85	41	factual	factual	ADJ
crl-16366	85	42	questions	question	NOUN
crl-16366	85	43	and	and	CCONJ
crl-16366	85	44	five	five	NUM
crl-16366	85	45	procedural	procedural	ADJ
crl-16366	85	46	or	or	CCONJ
crl-16366	85	47	research	research	NOUN
crl-16366	85	48	-	-	PUNCT
crl-16366	85	49	based	base	VERB
crl-16366	85	50	questions	question	NOUN
crl-16366	85	51	that	that	PRON
crl-16366	85	52	required	require	VERB
crl-16366	85	53	a	a	DET
crl-16366	85	54	more	more	ADV
crl-16366	85	55	detailed	detailed	ADJ
crl-16366	85	56	response	response	NOUN
crl-16366	85	57	by	by	ADP
crl-16366	85	58	the	the	DET
crl-16366	85	59	librarian	librarian	PROPN
crl-16366	85	60	(	(	PUNCT
crl-16366	85	61	see	see	VERB
crl-16366	85	62	appendix	appendix	VERB
crl-16366	85	63	a	a	PRON
crl-16366	85	64	for	for	ADP
crl-16366	85	65	sample	sample	NOUN
crl-16366	85	66	instructions	instruction	NOUN
crl-16366	85	67	)	)	PUNCT
crl-16366	85	68	.	.	PUNCT
crl-16366	86	1	the	the	DET
crl-16366	86	2	questions	question	NOUN
crl-16366	86	3	assigned	assign	VERB
crl-16366	86	4	to	to	PART
crl-16366	86	5	study	study	VERB
crl-16366	86	6	participants	participant	NOUN
crl-16366	86	7	were	be	AUX
crl-16366	86	8	of	of	ADP
crl-16366	86	9	similar	similar	ADJ
crl-16366	86	10	subject	subject	NOUN
crl-16366	86	11	matter	matter	NOUN
crl-16366	86	12	and	and	CCONJ
crl-16366	86	13	depth	depth	NOUN
crl-16366	86	14	.	.	PUNCT
crl-16366	87	1	the	the	DET
crl-16366	87	2	actual	actual	ADJ
crl-16366	87	3	questions	question	NOUN
crl-16366	87	4	,	,	PUNCT
crl-16366	87	5	however	however	ADV
crl-16366	87	6	,	,	PUNCT
crl-16366	87	7	differed	differ	VERB
crl-16366	87	8	throughout	throughout	ADP
crl-16366	87	9	the	the	DET
crl-16366	87	10	study	study	NOUN
crl-16366	87	11	to	to	PART
crl-16366	87	12	control	control	VERB
crl-16366	87	13	for	for	ADP
crl-16366	87	14	familiarity	familiarity	NOUN
crl-16366	87	15	with	with	ADP
crl-16366	87	16	the	the	DET
crl-16366	87	17	questions	question	NOUN
crl-16366	87	18	received	receive	VERB
crl-16366	87	19	on	on	ADP
crl-16366	87	20	the	the	DET
crl-16366	87	21	part	part	NOUN
crl-16366	87	22	of	of	ADP
crl-16366	87	23	the	the	DET
crl-16366	87	24	reference	reference	NOUN
crl-16366	87	25	librarian	librarian	NOUN
crl-16366	87	26	(	(	PUNCT
crl-16366	87	27	see	see	VERB
crl-16366	87	28	appendix	appendix	NOUN
crl-16366	87	29	b	b	NOUN
crl-16366	87	30	for	for	ADP
crl-16366	87	31	a	a	DET
crl-16366	87	32	list	list	NOUN
crl-16366	87	33	of	of	ADP
crl-16366	87	34	questions	question	NOUN
crl-16366	87	35	)	)	PUNCT
crl-16366	87	36	.	.	PUNCT
crl-16366	88	1	participants	participant	NOUN
crl-16366	88	2	were	be	AUX
crl-16366	88	3	assigned	assign	VERB
crl-16366	88	4	a	a	DET
crl-16366	88	5	particular	particular	ADJ
crl-16366	88	6	university	university	NOUN
crl-16366	88	7	library	library	NOUN
crl-16366	88	8	(	(	PUNCT
crl-16366	88	9	university	university	NOUN
crl-16366	88	10	a	a	NOUN
crl-16366	88	11	or	or	CCONJ
crl-16366	88	12	university	university	NOUN
crl-16366	88	13	b	b	NOUN
crl-16366	88	14	)	)	PUNCT
crl-16366	88	15	to	to	ADP
crl-16366	88	16	which	which	PRON
crl-16366	88	17	to	to	PART
crl-16366	88	18	direct	direct	VERB
crl-16366	88	19	their	their	PRON
crl-16366	88	20	preassigned	preassigned	ADJ
crl-16366	88	21	questions	question	NOUN
crl-16366	88	22	.	.	PUNCT
crl-16366	89	1	fifteen	fifteen	NUM
crl-16366	89	2	participants	participant	NOUN
crl-16366	89	3	asked	ask	VERB
crl-16366	89	4	questions	question	NOUN
crl-16366	89	5	virtually	virtually	ADV
crl-16366	89	6	at	at	ADP
crl-16366	89	7	university	university	NOUN
crl-16366	89	8	a	a	NOUN
crl-16366	89	9	,	,	PUNCT
crl-16366	89	10	while	while	SCONJ
crl-16366	89	11	16	16	NUM
crl-16366	89	12	participants	participant	NOUN
crl-16366	89	13	asked	ask	VERB
crl-16366	89	14	virtual	virtual	ADJ
crl-16366	89	15	reference	reference	NOUN
crl-16366	89	16	questions	question	NOUN
crl-16366	89	17	at	at	ADP
crl-16366	89	18	university	university	PROPN
crl-16366	89	19	b.	b.	PROPN
crl-16366	89	20	questions	question	NOUN
crl-16366	89	21	were	be	AUX
crl-16366	89	22	asked	ask	VERB
crl-16366	89	23	using	use	VERB
crl-16366	89	24	the	the	DET
crl-16366	89	25	five	five	NUM
crl-16366	89	26	virtual	virtual	ADJ
crl-16366	89	27	reference	reference	NOUN
crl-16366	89	28	services	service	NOUN
crl-16366	89	29	(	(	PUNCT
crl-16366	89	30	e	e	NOUN
crl-16366	89	31	-	-	NOUN
crl-16366	89	32	mail	mail	NOUN
crl-16366	89	33	,	,	PUNCT
crl-16366	89	34	telephone	telephone	NOUN
crl-16366	89	35	,	,	PUNCT
crl-16366	89	36	online	online	ADJ
crl-16366	89	37	chat	chat	NOUN
crl-16366	89	38	,	,	PUNCT
crl-16366	89	39	text	text	NOUN
crl-16366	89	40	messaging	messaging	NOUN
crl-16366	89	41	,	,	PUNCT
crl-16366	89	42	and	and	CCONJ
crl-16366	89	43	online	online	ADJ
crl-16366	89	44	videoconferencing	videoconferencing	NOUN
crl-16366	89	45	)	)	PUNCT
crl-16366	89	46	as	as	SCONJ
crl-16366	89	47	illustrated	illustrate	VERB
crl-16366	89	48	in	in	ADP
crl-16366	89	49	table	table	NOUN
crl-16366	89	50	1	1	NUM
crl-16366	89	51	.	.	PUNCT
crl-16366	90	1	an	an	DET
crl-16366	90	2	exception	exception	NOUN
crl-16366	90	3	was	be	AUX
crl-16366	90	4	that	that	SCONJ
crl-16366	90	5	university	university	NOUN
crl-16366	90	6	b	b	NOUN
crl-16366	90	7	did	do	AUX
crl-16366	90	8	not	not	PART
crl-16366	90	9	offer	offer	VERB
crl-16366	90	10	online	online	ADJ
crl-16366	90	11	videoconferencing	videoconferencing	NOUN
crl-16366	90	12	.	.	PUNCT
crl-16366	91	1	a	a	DET
crl-16366	91	2	usability	usability	NOUN
crl-16366	91	3	evaluation	evaluation	NOUN
crl-16366	91	4	of	of	ADP
crl-16366	91	5	academic	academic	ADJ
crl-16366	91	6	virtual	virtual	ADJ
crl-16366	91	7	reference	reference	NOUN
crl-16366	91	8	services	service	VERB
crl-16366	91	9	315	315	NUM
crl-16366	91	10	subjects	subject	NOUN
crl-16366	91	11	completed	complete	VERB
crl-16366	91	12	online	online	ADJ
crl-16366	91	13	surveys	survey	NOUN
crl-16366	91	14	of	of	ADP
crl-16366	91	15	their	their	PRON
crl-16366	91	16	experiences	experience	NOUN
crl-16366	91	17	—	—	PUNCT
crl-16366	91	18	rating	rating	NOUN
crl-16366	91	19	measures	measure	NOUN
crl-16366	91	20	of	of	ADP
crl-16366	91	21	usability	usability	NOUN
crl-16366	91	22	and	and	CCONJ
crl-16366	91	23	satisfaction	satisfaction	NOUN
crl-16366	91	24	after	after	ADP
crl-16366	91	25	evaluating	evaluate	VERB
crl-16366	91	26	each	each	DET
crl-16366	91	27	virtual	virtual	ADJ
crl-16366	91	28	reference	reference	NOUN
crl-16366	91	29	medium	medium	NOUN
crl-16366	91	30	(	(	PUNCT
crl-16366	91	31	see	see	VERB
crl-16366	91	32	appendices	appendix	NOUN
crl-16366	91	33	c	c	NOUN
crl-16366	91	34	–	–	PUNCT
crl-16366	91	35	g	g	NOUN
crl-16366	91	36	for	for	ADP
crl-16366	91	37	survey	survey	NOUN
crl-16366	91	38	instruments	instrument	NOUN
crl-16366	91	39	)	)	PUNCT
crl-16366	91	40	.	.	PUNCT
crl-16366	92	1	preferences	preference	NOUN
crl-16366	92	2	for	for	ADP
crl-16366	92	3	reference	reference	NOUN
crl-16366	92	4	formats	format	NOUN
crl-16366	92	5	were	be	AUX
crl-16366	92	6	ranked	rank	VERB
crl-16366	92	7	at	at	ADP
crl-16366	92	8	the	the	DET
crl-16366	92	9	completion	completion	NOUN
crl-16366	92	10	of	of	ADP
crl-16366	92	11	the	the	DET
crl-16366	92	12	study	study	NOUN
crl-16366	92	13	(	(	PUNCT
crl-16366	92	14	see	see	VERB
crl-16366	92	15	appendix	appendix	ADJ
crl-16366	92	16	h	h	NOUN
crl-16366	92	17	)	)	PUNCT
crl-16366	92	18	.	.	PUNCT
crl-16366	93	1	data	datum	NOUN
crl-16366	93	2	regarding	regard	VERB
crl-16366	93	3	study	study	NOUN
crl-16366	93	4	participants	participant	NOUN
crl-16366	93	5	’	'	PUNCT
crl-16366	93	6	prior	prior	ADJ
crl-16366	93	7	experience	experience	NOUN
crl-16366	93	8	with	with	ADP
crl-16366	93	9	virtual	virtual	ADJ
crl-16366	93	10	reference	reference	NOUN
crl-16366	93	11	media	medium	NOUN
crl-16366	93	12	or	or	CCONJ
crl-16366	93	13	tools	tool	NOUN
crl-16366	93	14	were	be	AUX
crl-16366	93	15	gathered	gather	VERB
crl-16366	93	16	at	at	ADP
crl-16366	93	17	the	the	DET
crl-16366	93	18	beginning	beginning	NOUN
crl-16366	93	19	of	of	ADP
crl-16366	93	20	participation	participation	NOUN
crl-16366	93	21	in	in	ADP
crl-16366	93	22	the	the	DET
crl-16366	93	23	study	study	NOUN
crl-16366	93	24	.	.	PUNCT
crl-16366	94	1	the	the	DET
crl-16366	94	2	instructions	instruction	NOUN
crl-16366	94	3	and	and	CCONJ
crl-16366	94	4	survey	survey	NOUN
crl-16366	94	5	instruments	instrument	NOUN
crl-16366	94	6	were	be	AUX
crl-16366	94	7	pilot	pilot	NOUN
crl-16366	94	8	tested	test	VERB
crl-16366	94	9	with	with	ADP
crl-16366	94	10	graduate	graduate	ADJ
crl-16366	94	11	students	student	NOUN
crl-16366	94	12	for	for	ADP
crl-16366	94	13	preliminary	preliminary	ADJ
crl-16366	94	14	face	face	NOUN
crl-16366	94	15	and	and	CCONJ
crl-16366	94	16	construct	construct	VERB
crl-16366	94	17	validity	validity	NOUN
crl-16366	94	18	,	,	PUNCT
crl-16366	94	19	refined	refine	VERB
crl-16366	94	20	accordingly	accordingly	ADV
crl-16366	94	21	,	,	PUNCT
crl-16366	94	22	and	and	CCONJ
crl-16366	94	23	then	then	ADV
crl-16366	94	24	administered	administer	VERB
crl-16366	94	25	via	via	ADP
crl-16366	94	26	e	e	NOUN
crl-16366	94	27	-	-	NOUN
crl-16366	94	28	mail	mail	NOUN
crl-16366	94	29	to	to	PART
crl-16366	94	30	study	study	VERB
crl-16366	94	31	participants	participant	NOUN
crl-16366	94	32	.	.	PUNCT
crl-16366	95	1	virtual	virtual	ADJ
crl-16366	95	2	reference	reference	NOUN
crl-16366	95	3	services	service	NOUN
crl-16366	95	4	tested	test	VERB
crl-16366	95	5	five	five	NUM
crl-16366	95	6	virtual	virtual	ADJ
crl-16366	95	7	reference	reference	NOUN
crl-16366	95	8	mediums	medium	NOUN
crl-16366	95	9	were	be	AUX
crl-16366	95	10	tested	test	VERB
crl-16366	95	11	in	in	ADP
crl-16366	95	12	this	this	DET
crl-16366	95	13	study	study	NOUN
crl-16366	95	14	.	.	PUNCT
crl-16366	96	1	consistent	consistent	ADJ
crl-16366	96	2	across	across	ADP
crl-16366	96	3	each	each	PRON
crl-16366	96	4	of	of	ADP
crl-16366	96	5	the	the	DET
crl-16366	96	6	media	medium	NOUN
crl-16366	96	7	,	,	PUNCT
crl-16366	96	8	study	study	NOUN
crl-16366	96	9	participants	participant	NOUN
crl-16366	96	10	were	be	AUX
crl-16366	96	11	instructed	instruct	VERB
crl-16366	96	12	to	to	PART
crl-16366	96	13	ask	ask	VERB
crl-16366	96	14	the	the	DET
crl-16366	96	15	first	first	ADJ
crl-16366	96	16	,	,	PUNCT
crl-16366	96	17	preassigned	preassigne	VERB
crl-16366	96	18	quick	quick	ADJ
crl-16366	96	19	,	,	PUNCT
crl-16366	96	20	factual	factual	ADJ
crl-16366	96	21	question	question	NOUN
crl-16366	96	22	,	,	PUNCT
crl-16366	96	23	wait	wait	VERB
crl-16366	96	24	four	four	NUM
crl-16366	96	25	hours	hour	NOUN
crl-16366	96	26	,	,	PUNCT
crl-16366	96	27	and	and	CCONJ
crl-16366	96	28	then	then	ADV
crl-16366	96	29	ask	ask	VERB
crl-16366	96	30	the	the	DET
crl-16366	96	31	second	second	ADJ
crl-16366	96	32	,	,	PUNCT
crl-16366	96	33	preassigned	preassigne	VERB
crl-16366	96	34	procedural	procedural	ADJ
crl-16366	96	35	,	,	PUNCT
crl-16366	96	36	research	research	NOUN
crl-16366	96	37	-	-	PUNCT
crl-16366	96	38	based	base	VERB
crl-16366	96	39	question	question	NOUN
crl-16366	96	40	.	.	PUNCT
crl-16366	97	1	once	once	SCONJ
crl-16366	97	2	replies	reply	NOUN
crl-16366	97	3	to	to	ADP
crl-16366	97	4	both	both	DET
crl-16366	97	5	questions	question	NOUN
crl-16366	97	6	were	be	AUX
crl-16366	97	7	received	receive	VERB
crl-16366	97	8	,	,	PUNCT
crl-16366	97	9	study	study	NOUN
crl-16366	97	10	participants	participant	NOUN
crl-16366	97	11	were	be	AUX
crl-16366	97	12	instructed	instruct	VERB
crl-16366	97	13	to	to	PART
crl-16366	97	14	complete	complete	VERB
crl-16366	97	15	online	online	ADJ
crl-16366	97	16	surveys	survey	NOUN
crl-16366	97	17	of	of	ADP
crl-16366	97	18	their	their	PRON
crl-16366	97	19	experiences	experience	NOUN
crl-16366	97	20	after	after	SCONJ
crl-16366	97	21	each	each	DET
crl-16366	97	22	medium	medium	NOUN
crl-16366	97	23	was	be	AUX
crl-16366	97	24	tested	test	VERB
crl-16366	97	25	.	.	PUNCT
crl-16366	98	1	e	e	X
crl-16366	98	2	-	-	NOUN
crl-16366	98	3	mail	mail	NOUN
crl-16366	98	4	reference	reference	NOUN
crl-16366	98	5	was	be	AUX
crl-16366	98	6	used	use	VERB
crl-16366	98	7	by	by	ADP
crl-16366	98	8	directing	direct	VERB
crl-16366	98	9	study	study	NOUN
crl-16366	98	10	participants	participant	NOUN
crl-16366	98	11	(	(	PUNCT
crl-16366	98	12	through	through	ADP
crl-16366	98	13	a	a	DET
crl-16366	98	14	link	link	NOUN
crl-16366	98	15	in	in	ADP
crl-16366	98	16	their	their	PRON
crl-16366	98	17	e	e	NOUN
crl-16366	98	18	-	-	ADJ
crl-16366	98	19	mailed	mail	VERB
crl-16366	98	20	instructions	instruction	NOUN
crl-16366	98	21	)	)	PUNCT
crl-16366	98	22	to	to	ADP
crl-16366	98	23	a	a	DET
crl-16366	98	24	university	university	NOUN
crl-16366	98	25	library	library	NOUN
crl-16366	98	26	’s	’s	PART
crl-16366	98	27	ask	ask	VERB
crl-16366	98	28	us	we	PRON
crl-16366	98	29	!	!	PUNCT
crl-16366	99	1	page	page	NOUN
crl-16366	99	2	.	.	PUNCT
crl-16366	100	1	subjects	subject	NOUN
crl-16366	100	2	were	be	AUX
crl-16366	100	3	then	then	ADV
crl-16366	100	4	instructed	instruct	VERB
crl-16366	100	5	to	to	PART
crl-16366	100	6	move	move	VERB
crl-16366	100	7	on	on	ADP
crl-16366	100	8	to	to	ADP
crl-16366	100	9	telephone	telephone	NOUN
crl-16366	100	10	reference	reference	NOUN
crl-16366	100	11	.	.	PUNCT
crl-16366	101	1	they	they	PRON
crl-16366	101	2	were	be	AUX
crl-16366	101	3	given	give	VERB
crl-16366	101	4	tollfree	tollfree	ADJ
crl-16366	101	5	phone	phone	NOUN
crl-16366	101	6	numbers	number	NOUN
crl-16366	101	7	to	to	PART
crl-16366	101	8	use	use	VERB
crl-16366	101	9	to	to	PART
crl-16366	101	10	call	call	VERB
crl-16366	101	11	their	their	PRON
crl-16366	101	12	assigned	assign	VERB
crl-16366	101	13	library	library	NOUN
crl-16366	101	14	’s	’s	PART
crl-16366	101	15	reference	reference	NOUN
crl-16366	101	16	desk	desk	NOUN
crl-16366	101	17	.	.	PUNCT
crl-16366	102	1	at	at	ADP
crl-16366	102	2	the	the	DET
crl-16366	102	3	completion	completion	NOUN
crl-16366	102	4	of	of	ADP
crl-16366	102	5	telephone	telephone	NOUN
crl-16366	102	6	reference	reference	NOUN
crl-16366	102	7	evaluation	evaluation	NOUN
crl-16366	102	8	,	,	PUNCT
crl-16366	102	9	participants	participant	NOUN
crl-16366	102	10	were	be	AUX
crl-16366	102	11	then	then	ADV
crl-16366	102	12	instructed	instruct	VERB
crl-16366	102	13	to	to	PART
crl-16366	102	14	contact	contact	VERB
crl-16366	102	15	the	the	DET
crl-16366	102	16	online	online	ADJ
crl-16366	102	17	chat	chat	NOUN
crl-16366	102	18	reference	reference	NOUN
crl-16366	102	19	services	service	NOUN
crl-16366	102	20	and	and	CCONJ
crl-16366	102	21	ask	ask	VERB
crl-16366	102	22	both	both	DET
crl-16366	102	23	factual	factual	ADJ
crl-16366	102	24	and	and	CCONJ
crl-16366	102	25	procedural	procedural	ADJ
crl-16366	102	26	research	research	NOUN
crl-16366	102	27	-	-	PUNCT
crl-16366	102	28	based	base	VERB
crl-16366	102	29	questions	question	NOUN
crl-16366	102	30	.	.	PUNCT
crl-16366	103	1	participants	participant	NOUN
crl-16366	103	2	were	be	AUX
crl-16366	103	3	given	give	VERB
crl-16366	103	4	a	a	DET
crl-16366	103	5	link	link	NOUN
crl-16366	103	6	in	in	ADP
crl-16366	103	7	their	their	PRON
crl-16366	103	8	instruction	instruction	NOUN
crl-16366	103	9	set	set	NOUN
crl-16366	103	10	that	that	PRON
crl-16366	103	11	directed	direct	VERB
crl-16366	103	12	them	they	PRON
crl-16366	103	13	to	to	ADP
crl-16366	103	14	the	the	DET
crl-16366	103	15	online	online	ADJ
crl-16366	103	16	chat	chat	NOUN
crl-16366	103	17	window	window	NOUN
crl-16366	103	18	.	.	PUNCT
crl-16366	104	1	study	study	NOUN
crl-16366	104	2	participants	participant	NOUN
crl-16366	104	3	then	then	ADV
crl-16366	104	4	were	be	AUX
crl-16366	104	5	instructed	instruct	VERB
crl-16366	104	6	to	to	PART
crl-16366	104	7	contact	contact	VERB
crl-16366	104	8	the	the	DET
crl-16366	104	9	library	library	NOUN
crl-16366	104	10	using	use	VERB
crl-16366	104	11	text	text	NOUN
crl-16366	104	12	messaging	messaging	NOUN
crl-16366	104	13	reference	reference	NOUN
crl-16366	104	14	via	via	ADP
crl-16366	104	15	their	their	PRON
crl-16366	104	16	cell	cell	NOUN
crl-16366	104	17	phones	phone	NOUN
crl-16366	104	18	/	/	SYM
crl-16366	104	19	mobile	mobile	NOUN
crl-16366	104	20	devices	device	NOUN
crl-16366	104	21	.	.	PUNCT
crl-16366	105	1	they	they	PRON
crl-16366	105	2	were	be	AUX
crl-16366	105	3	given	give	VERB
crl-16366	105	4	a	a	DET
crl-16366	105	5	specific	specific	ADJ
crl-16366	105	6	number	number	NOUN
crl-16366	105	7	to	to	PART
crl-16366	105	8	contact	contact	NOUN
crl-16366	105	9	via	via	ADP
crl-16366	105	10	text	text	NOUN
crl-16366	105	11	,	,	PUNCT
crl-16366	105	12	along	along	ADP
crl-16366	105	13	with	with	ADP
crl-16366	105	14	a	a	DET
crl-16366	105	15	particular	particular	ADJ
crl-16366	105	16	number	number	NOUN
crl-16366	105	17	and/or	and/or	CCONJ
crl-16366	105	18	word	word	NOUN
crl-16366	105	19	to	to	PART
crl-16366	105	20	initiate	initiate	VERB
crl-16366	105	21	their	their	PRON
crl-16366	105	22	reference	reference	NOUN
crl-16366	105	23	inquiries	inquiry	NOUN
crl-16366	105	24	.	.	PUNCT
crl-16366	106	1	finally	finally	ADV
crl-16366	106	2	,	,	PUNCT
crl-16366	106	3	study	study	VERB
crl-16366	106	4	participants	participant	NOUN
crl-16366	106	5	contacting	contact	VERB
crl-16366	106	6	university	university	NOUN
crl-16366	106	7	a	a	PRON
crl-16366	106	8	were	be	AUX
crl-16366	106	9	instructed	instruct	VERB
crl-16366	106	10	to	to	PART
crl-16366	106	11	contact	contact	VERB
crl-16366	106	12	the	the	DET
crl-16366	106	13	reference	reference	NOUN
crl-16366	106	14	department	department	NOUN
crl-16366	106	15	via	via	ADP
crl-16366	106	16	skype	skype	NOUN
crl-16366	106	17	videoconferencing	videoconferencing	NOUN
crl-16366	106	18	and	and	CCONJ
crl-16366	106	19	ask	ask	VERB
crl-16366	106	20	their	their	PRON
crl-16366	106	21	two	two	NUM
crl-16366	106	22	assigned	assign	VERB
crl-16366	106	23	questions	question	NOUN
crl-16366	106	24	,	,	PUNCT
crl-16366	106	25	waiting	wait	VERB
crl-16366	106	26	at	at	ADV
crl-16366	106	27	least	least	ADV
crl-16366	106	28	four	four	NUM
crl-16366	106	29	hours	hour	NOUN
crl-16366	106	30	between	between	ADP
crl-16366	106	31	each	each	DET
crl-16366	106	32	inquiry	inquiry	NOUN
crl-16366	106	33	.	.	PUNCT
crl-16366	107	1	(	(	PUNCT
crl-16366	107	2	university	university	NOUN
crl-16366	107	3	b	b	NOUN
crl-16366	107	4	does	do	AUX
crl-16366	107	5	not	not	PART
crl-16366	107	6	offer	offer	VERB
crl-16366	107	7	videoconferencing	videoconferencing	NOUN
crl-16366	107	8	reference	reference	NOUN
crl-16366	107	9	at	at	ADP
crl-16366	107	10	this	this	DET
crl-16366	107	11	time	time	NOUN
crl-16366	107	12	.	.	PUNCT
crl-16366	107	13	)	)	PUNCT
crl-16366	108	1	participants	participant	NOUN
crl-16366	108	2	were	be	AUX
crl-16366	108	3	given	give	VERB
crl-16366	108	4	specific	specific	ADJ
crl-16366	108	5	instructions	instruction	NOUN
crl-16366	108	6	about	about	ADP
crl-16366	108	7	how	how	SCONJ
crl-16366	108	8	to	to	PART
crl-16366	108	9	contact	contact	VERB
crl-16366	108	10	the	the	DET
crl-16366	108	11	library	library	NOUN
crl-16366	108	12	using	use	VERB
crl-16366	108	13	a	a	DET
crl-16366	108	14	given	give	VERB
crl-16366	108	15	skype	skype	NOUN
crl-16366	108	16	username	username	NOUN
crl-16366	108	17	.	.	PUNCT
crl-16366	109	1	participants	participant	NOUN
crl-16366	109	2	needed	need	VERB
crl-16366	109	3	to	to	PART
crl-16366	109	4	have	have	VERB
crl-16366	109	5	a	a	DET
crl-16366	109	6	computer	computer	NOUN
crl-16366	109	7	with	with	ADP
crl-16366	109	8	the	the	DET
crl-16366	109	9	free	free	ADJ
crl-16366	109	10	table	table	NOUN
crl-16366	109	11	1	1	NUM
crl-16366	109	12	participant	participant	ADJ
crl-16366	109	13	frequency	frequency	NOUN
crl-16366	109	14	counts	count	VERB
crl-16366	109	15	x	x	NOUN
crl-16366	109	16	type	type	NOUN
crl-16366	109	17	of	of	ADP
crl-16366	109	18	question	question	NOUN
crl-16366	109	19	university	university	NOUN
crl-16366	109	20	student	student	NOUN
crl-16366	109	21	type	type	NOUN
crl-16366	109	22	participants	participant	NOUN
crl-16366	109	23	reference	reference	NOUN
crl-16366	109	24	service	service	NOUN
crl-16366	109	25	and	and	CCONJ
crl-16366	109	26	type	type	NOUN
crl-16366	109	27	&	&	CCONJ
crl-16366	109	28	number	number	NOUN
crl-16366	109	29	of	of	ADP
crl-16366	109	30	questions	question	NOUN
crl-16366	109	31	e	e	NOUN
crl-16366	109	32	-	-	NOUN
crl-16366	109	33	mail	mail	NOUN
crl-16366	109	34	phone	phone	NOUN
crl-16366	109	35	chat	chat	NOUN
crl-16366	109	36	text	text	NOUN
crl-16366	109	37	skype	skype	NOUN
crl-16366	109	38	*	*	PUNCT
crl-16366	109	39	q	q	NOUN
crl-16366	109	40	ui	ui	INTJ
crl-16366	110	1	ck	ck	INTJ
crl-16366	111	1	f	f	PROPN
crl-16366	111	2	ac	ac	PROPN
crl-16366	111	3	t	t	PROPN
crl-16366	111	4	r	r	NOUN
crl-16366	111	5	es	es	X
crl-16366	111	6	ea	ea	PROPN
crl-16366	111	7	rc	rc	PROPN
crl-16366	111	8	h	h	NOUN
crl-16366	111	9	q	q	PROPN
crl-16366	112	1	ui	ui	INTJ
crl-16366	113	1	ck	ck	INTJ
crl-16366	114	1	f	f	PROPN
crl-16366	114	2	ac	ac	PROPN
crl-16366	114	3	t	t	PROPN
crl-16366	114	4	r	r	NOUN
crl-16366	114	5	es	es	X
crl-16366	114	6	ea	ea	PROPN
crl-16366	114	7	rc	rc	PROPN
crl-16366	114	8	h	h	NOUN
crl-16366	114	9	q	q	PROPN
crl-16366	115	1	ui	ui	INTJ
crl-16366	116	1	ck	ck	INTJ
crl-16366	117	1	f	f	PROPN
crl-16366	117	2	ac	ac	PROPN
crl-16366	117	3	t	t	PROPN
crl-16366	117	4	r	r	NOUN
crl-16366	117	5	es	es	X
crl-16366	117	6	ea	ea	PROPN
crl-16366	117	7	rc	rc	PROPN
crl-16366	117	8	h	h	NOUN
crl-16366	117	9	q	q	PROPN
crl-16366	118	1	ui	ui	INTJ
crl-16366	119	1	ck	ck	INTJ
crl-16366	120	1	f	f	PROPN
crl-16366	120	2	ac	ac	PROPN
crl-16366	120	3	t	t	PROPN
crl-16366	120	4	r	r	NOUN
crl-16366	120	5	es	es	X
crl-16366	120	6	ea	ea	PROPN
crl-16366	120	7	rc	rc	PROPN
crl-16366	120	8	h	h	NOUN
crl-16366	120	9	q	q	PROPN
crl-16366	121	1	ui	ui	INTJ
crl-16366	122	1	ck	ck	INTJ
crl-16366	123	1	f	f	PROPN
crl-16366	123	2	ac	ac	PROPN
crl-16366	123	3	t	t	PROPN
crl-16366	123	4	r	r	NOUN
crl-16366	123	5	es	es	X
crl-16366	123	6	ea	ea	PROPN
crl-16366	123	7	rc	rc	PROPN
crl-16366	123	8	h	h	PROPN
crl-16366	123	9	university	university	PROPN
crl-16366	123	10	a	a	DET
crl-16366	123	11	grad	grad	ADJ
crl-16366	123	12	student	student	NOUN
crl-16366	123	13	9	9	NUM
crl-16366	123	14	9	9	NUM
crl-16366	123	15	8	8	NUM
crl-16366	123	16	9	9	NUM
crl-16366	123	17	8	8	NUM
crl-16366	123	18	9	9	NUM
crl-16366	123	19	9	9	NUM
crl-16366	123	20	9	9	NUM
crl-16366	123	21	6	6	NUM
crl-16366	123	22	8	8	NUM
crl-16366	123	23	7	7	NUM
crl-16366	123	24	undergraduate	undergraduate	NOUN
crl-16366	123	25	6	6	NUM
crl-16366	123	26	6	6	NUM
crl-16366	123	27	6	6	NUM
crl-16366	123	28	6	6	NUM
crl-16366	123	29	6	6	NUM
crl-16366	123	30	6	6	NUM
crl-16366	123	31	6	6	NUM
crl-16366	123	32	6	6	NUM
crl-16366	123	33	6	6	NUM
crl-16366	123	34	5	5	NUM
crl-16366	123	35	5	5	NUM
crl-16366	123	36	university	university	NOUN
crl-16366	123	37	b	b	PROPN
crl-16366	123	38	*	*	PROPN
crl-16366	123	39	grad	grad	PROPN
crl-16366	123	40	student	student	NOUN
crl-16366	123	41	9	9	NUM
crl-16366	123	42	9	9	NUM
crl-16366	123	43	8	8	NUM
crl-16366	123	44	9	9	NUM
crl-16366	123	45	9	9	NUM
crl-16366	123	46	9	9	NUM
crl-16366	123	47	9	9	NUM
crl-16366	123	48	8	8	NUM
crl-16366	123	49	8	8	NUM
crl-16366	123	50	0	0	NUM
crl-16366	123	51	0	0	NUM
crl-16366	123	52	undergraduate	undergraduate	NOUN
crl-16366	123	53	7	7	NUM
crl-16366	123	54	7	7	NUM
crl-16366	123	55	7	7	NUM
crl-16366	123	56	7	7	NUM
crl-16366	123	57	7	7	NUM
crl-16366	123	58	6	6	NUM
crl-16366	123	59	6	6	NUM
crl-16366	123	60	6	6	NUM
crl-16366	123	61	5	5	NUM
crl-16366	123	62	0	0	NUM
crl-16366	123	63	0	0	NUM
crl-16366	123	64	total	total	NOUN
crl-16366	123	65	31	31	NUM
crl-16366	123	66	31	31	NUM
crl-16366	123	67	29	29	NUM
crl-16366	123	68	31	31	NUM
crl-16366	123	69	30	30	NUM
crl-16366	123	70	30	30	NUM
crl-16366	123	71	30	30	NUM
crl-16366	123	72	29	29	NUM
crl-16366	123	73	25	25	NUM
crl-16366	123	74	13	13	NUM
crl-16366	123	75	12	12	NUM
crl-16366	123	76	*	*	PUNCT
crl-16366	123	77	university	university	NOUN
crl-16366	123	78	b	b	NOUN
crl-16366	123	79	did	do	AUX
crl-16366	123	80	not	not	PART
crl-16366	123	81	offer	offer	VERB
crl-16366	123	82	skype	skype	NOUN
crl-16366	123	83	reference	reference	NOUN
crl-16366	123	84	services	service	NOUN
crl-16366	123	85	.	.	PUNCT
crl-16366	124	1	316	316	NUM
crl-16366	124	2	college	college	PROPN
crl-16366	124	3	&	&	CCONJ
crl-16366	124	4	research	research	PROPN
crl-16366	124	5	libraries	library	NOUN
crl-16366	124	6	may	may	AUX
crl-16366	124	7	2014	2014	NUM
crl-16366	124	8	skype	skype	NOUN
crl-16366	124	9	software	software	NOUN
crl-16366	124	10	downloaded	download	VERB
crl-16366	124	11	as	as	ADV
crl-16366	124	12	well	well	ADV
crl-16366	124	13	as	as	ADP
crl-16366	124	14	a	a	DET
crl-16366	124	15	web	web	NOUN
crl-16366	124	16	camera	camera	NOUN
crl-16366	124	17	.	.	PUNCT
crl-16366	125	1	after	after	SCONJ
crl-16366	125	2	participants	participant	NOUN
crl-16366	125	3	completed	complete	VERB
crl-16366	125	4	this	this	DET
crl-16366	125	5	portion	portion	NOUN
crl-16366	125	6	of	of	ADP
crl-16366	125	7	the	the	DET
crl-16366	125	8	study	study	NOUN
crl-16366	125	9	,	,	PUNCT
crl-16366	125	10	they	they	PRON
crl-16366	125	11	completed	complete	VERB
crl-16366	125	12	online	online	ADJ
crl-16366	125	13	surveys	survey	NOUN
crl-16366	125	14	of	of	ADP
crl-16366	125	15	their	their	PRON
crl-16366	125	16	experiences	experience	NOUN
crl-16366	125	17	with	with	ADP
crl-16366	125	18	this	this	DET
crl-16366	125	19	reference	reference	NOUN
crl-16366	125	20	medium	medium	NOUN
crl-16366	125	21	.	.	PUNCT
crl-16366	126	1	results	result	NOUN
crl-16366	126	2	“	"	PUNCT
crl-16366	126	3	…	…	PUNCT
crl-16366	126	4	chat	chat	NOUN
crl-16366	126	5	has	have	VERB
crl-16366	126	6	the	the	DET
crl-16366	126	7	speed	speed	NOUN
crl-16366	126	8	and	and	CCONJ
crl-16366	126	9	efficiency	efficiency	NOUN
crl-16366	126	10	of	of	ADP
crl-16366	126	11	phone	phone	NOUN
crl-16366	126	12	usage	usage	NOUN
crl-16366	126	13	and	and	CCONJ
crl-16366	126	14	the	the	DET
crl-16366	126	15	in	in	ADP
crl-16366	126	16	-	-	PUNCT
crl-16366	126	17	depth	depth	NOUN
crl-16366	126	18	effectiveness	effectiveness	NOUN
crl-16366	126	19	of	of	ADP
crl-16366	126	20	email	email	NOUN
crl-16366	126	21	”	"	PUNCT
crl-16366	126	22	(	(	PUNCT
crl-16366	126	23	research	research	NOUN
crl-16366	126	24	participant	participant	NOUN
crl-16366	126	25	)	)	PUNCT
crl-16366	126	26	instant	instant	ADJ
crl-16366	126	27	messenger	messenger	NOUN
crl-16366	126	28	chat	chat	VERB
crl-16366	126	29	the	the	DET
crl-16366	126	30	clear	clear	ADJ
crl-16366	126	31	choice	choice	NOUN
crl-16366	126	32	the	the	DET
crl-16366	126	33	results	result	NOUN
crl-16366	126	34	found	find	VERB
crl-16366	126	35	a	a	DET
crl-16366	126	36	perfect	perfect	ADJ
crl-16366	126	37	relationship	relationship	NOUN
crl-16366	126	38	between	between	ADP
crl-16366	126	39	participant	participant	ADJ
crl-16366	126	40	satisfaction	satisfaction	NOUN
crl-16366	126	41	and	and	CCONJ
crl-16366	126	42	their	their	PRON
crl-16366	126	43	usability	usability	NOUN
crl-16366	126	44	ratings	rating	NOUN
crl-16366	126	45	for	for	ADP
crl-16366	126	46	each	each	DET
crl-16366	126	47	reference	reference	NOUN
crl-16366	126	48	medium	medium	NOUN
crl-16366	126	49	tested	test	VERB
crl-16366	126	50	during	during	ADP
crl-16366	126	51	the	the	DET
crl-16366	126	52	study	study	NOUN
crl-16366	126	53	.	.	PUNCT
crl-16366	127	1	undergraduate	undergraduate	NOUN
crl-16366	127	2	and	and	CCONJ
crl-16366	127	3	graduate	graduate	NOUN
crl-16366	127	4	students	student	NOUN
crl-16366	127	5	were	be	AUX
crl-16366	127	6	most	most	ADV
crl-16366	127	7	satisfied	satisfied	ADJ
crl-16366	127	8	with	with	ADP
crl-16366	127	9	chat	chat	NOUN
crl-16366	127	10	reference	reference	NOUN
crl-16366	127	11	,	,	PUNCT
crl-16366	127	12	for	for	ADP
crl-16366	127	13	both	both	CCONJ
crl-16366	127	14	research	research	NOUN
crl-16366	127	15	and	and	CCONJ
crl-16366	127	16	factual	factual	ADJ
crl-16366	127	17	questions	question	NOUN
crl-16366	127	18	,	,	PUNCT
crl-16366	127	19	followed	follow	VERB
crl-16366	127	20	by	by	ADP
crl-16366	127	21	telephone	telephone	NOUN
crl-16366	127	22	,	,	PUNCT
crl-16366	127	23	e	e	NOUN
crl-16366	127	24	-	-	NOUN
crl-16366	127	25	mail	mail	NOUN
crl-16366	127	26	,	,	PUNCT
crl-16366	127	27	text	text	NOUN
crl-16366	127	28	,	,	PUNCT
crl-16366	127	29	and	and	CCONJ
crl-16366	127	30	skype	skype	NOUN
crl-16366	127	31	,	,	PUNCT
crl-16366	127	32	respectively	respectively	ADV
crl-16366	127	33	.	.	PUNCT
crl-16366	128	1	see	see	VERB
crl-16366	128	2	table	table	NOUN
crl-16366	128	3	2	2	NUM
crl-16366	128	4	.	.	PUNCT
crl-16366	128	5	table	table	NOUN
crl-16366	128	6	3	3	NUM
crl-16366	128	7	shows	show	VERB
crl-16366	128	8	the	the	DET
crl-16366	128	9	combined	combine	VERB
crl-16366	128	10	cumulative	cumulative	ADJ
crl-16366	128	11	scores	score	NOUN
crl-16366	128	12	of	of	ADP
crl-16366	128	13	both	both	CCONJ
crl-16366	128	14	graduate	graduate	NOUN
crl-16366	128	15	and	and	CCONJ
crl-16366	128	16	undergraduate	undergraduate	ADJ
crl-16366	128	17	students	student	NOUN
crl-16366	128	18	.	.	PUNCT
crl-16366	129	1	chat	chat	PROPN
crl-16366	129	2	was	be	AUX
crl-16366	129	3	also	also	ADV
crl-16366	129	4	rated	rate	VERB
crl-16366	129	5	the	the	DET
crl-16366	129	6	highest	high	ADJ
crl-16366	129	7	across	across	ADP
crl-16366	129	8	all	all	DET
crl-16366	129	9	usability	usability	NOUN
crl-16366	129	10	factors	factor	NOUN
crl-16366	129	11	by	by	ADP
crl-16366	129	12	participants	participant	NOUN
crl-16366	129	13	:	:	PUNCT
crl-16366	129	14	more	more	ADV
crl-16366	129	15	effective	effective	ADJ
crl-16366	129	16	(	(	PUNCT
crl-16366	129	17	9.6	9.6	NUM
crl-16366	129	18	out	out	ADP
crl-16366	129	19	of	of	ADP
crl-16366	129	20	10	10	NUM
crl-16366	129	21	)	)	PUNCT
crl-16366	129	22	,	,	PUNCT
crl-16366	129	23	efficient	efficient	ADJ
crl-16366	129	24	(	(	PUNCT
crl-16366	129	25	9.4	9.4	NUM
crl-16366	129	26	)	)	PUNCT
crl-16366	129	27	,	,	PUNCT
crl-16366	129	28	and	and	CCONJ
crl-16366	129	29	satisfying	satisfy	VERB
crl-16366	129	30	to	to	PART
crl-16366	129	31	use	use	VERB
crl-16366	129	32	(	(	PUNCT
crl-16366	129	33	9.6	9.6	NUM
crl-16366	129	34	)	)	PUNCT
crl-16366	129	35	than	than	ADP
crl-16366	129	36	any	any	DET
crl-16366	129	37	other	other	ADJ
crl-16366	129	38	reference	reference	NOUN
crl-16366	129	39	service	service	NOUN
crl-16366	129	40	.	.	PUNCT
crl-16366	130	1	participant	participant	ADJ
crl-16366	130	2	usability	usability	NOUN
crl-16366	130	3	ratings	rating	NOUN
crl-16366	130	4	for	for	ADP
crl-16366	130	5	the	the	DET
crl-16366	130	6	remaining	remain	VERB
crl-16366	130	7	four	four	NUM
crl-16366	130	8	reference	reference	NOUN
crl-16366	130	9	services	service	NOUN
crl-16366	130	10	—	—	PUNCT
crl-16366	130	11	telephone	telephone	NOUN
crl-16366	130	12	,	,	PUNCT
crl-16366	130	13	e	e	NOUN
crl-16366	130	14	-	-	NOUN
crl-16366	130	15	mail	mail	NOUN
crl-16366	130	16	,	,	PUNCT
crl-16366	130	17	text	text	NOUN
crl-16366	130	18	,	,	PUNCT
crl-16366	130	19	and	and	CCONJ
crl-16366	130	20	skype	skype	NOUN
crl-16366	130	21	—	—	PUNCT
crl-16366	130	22	also	also	ADV
crl-16366	130	23	exactly	exactly	ADV
crl-16366	130	24	paralleled	parallel	VERB
crl-16366	130	25	participant	participant	ADJ
crl-16366	130	26	satisfaction	satisfaction	NOUN
crl-16366	130	27	.	.	PUNCT
crl-16366	131	1	see	see	VERB
crl-16366	131	2	figure	figure	NOUN
crl-16366	131	3	1	1	NUM
crl-16366	131	4	.	.	PUNCT
crl-16366	132	1	chat	chat	PROPN
crl-16366	132	2	was	be	AUX
crl-16366	132	3	rated	rate	VERB
crl-16366	132	4	the	the	DET
crl-16366	132	5	most	most	ADV
crl-16366	132	6	usable	usable	ADJ
crl-16366	132	7	service	service	NOUN
crl-16366	132	8	because	because	SCONJ
crl-16366	132	9	it	it	PRON
crl-16366	132	10	scored	score	VERB
crl-16366	132	11	the	the	DET
crl-16366	132	12	highest	high	ADJ
crl-16366	132	13	for	for	ADP
crl-16366	132	14	all	all	DET
crl-16366	132	15	reference	reference	NOUN
crl-16366	132	16	services	service	NOUN
crl-16366	132	17	across	across	ADP
crl-16366	132	18	all	all	DET
crl-16366	132	19	seven	seven	NUM
crl-16366	132	20	usability	usability	NOUN
crl-16366	132	21	factors	factor	NOUN
crl-16366	132	22	for	for	ADP
crl-16366	132	23	both	both	CCONJ
crl-16366	132	24	research	research	NOUN
crl-16366	132	25	and	and	CCONJ
crl-16366	132	26	factual	factual	ADJ
crl-16366	132	27	questions	question	NOUN
crl-16366	132	28	.	.	PUNCT
crl-16366	133	1	one	one	NUM
crl-16366	133	2	-	-	PUNCT
crl-16366	133	3	way	way	NOUN
crl-16366	133	4	anova	anova	PROPN
crl-16366	133	5	,	,	PUNCT
crl-16366	133	6	a	a	DET
crl-16366	133	7	statistical	statistical	ADJ
crl-16366	133	8	test	test	NOUN
crl-16366	133	9	used	use	VERB
crl-16366	133	10	to	to	PART
crl-16366	133	11	compare	compare	VERB
crl-16366	133	12	mean	mean	NOUN
crl-16366	133	13	scores	score	NOUN
crl-16366	133	14	within	within	ADP
crl-16366	133	15	and	and	CCONJ
crl-16366	133	16	between	between	ADP
crl-16366	133	17	groups	group	NOUN
crl-16366	133	18	,	,	PUNCT
crl-16366	133	19	showed	show	VERB
crl-16366	133	20	that	that	SCONJ
crl-16366	133	21	the	the	DET
crl-16366	133	22	usability	usability	NOUN
crl-16366	133	23	ratings	rating	NOUN
crl-16366	133	24	for	for	ADP
crl-16366	133	25	chat	chat	NOUN
crl-16366	133	26	across	across	ADP
crl-16366	133	27	participants	participant	NOUN
crl-16366	133	28	were	be	AUX
crl-16366	133	29	statistically	statistically	ADV
crl-16366	133	30	the	the	DET
crl-16366	133	31	same	same	ADJ
crl-16366	133	32	for	for	ADP
crl-16366	133	33	six	six	NUM
crl-16366	133	34	of	of	ADP
crl-16366	133	35	seven	seven	NUM
crl-16366	133	36	usability	usability	NOUN
crl-16366	133	37	factors	factor	NOUN
crl-16366	133	38	,	,	PUNCT
crl-16366	133	39	which	which	PRON
crl-16366	133	40	suggests	suggest	VERB
crl-16366	133	41	consistently	consistently	ADV
crl-16366	133	42	high	high	ADJ
crl-16366	133	43	ratings	rating	NOUN
crl-16366	133	44	for	for	ADP
crl-16366	133	45	chat	chat	NOUN
crl-16366	133	46	across	across	ADP
crl-16366	133	47	participants	participant	NOUN
crl-16366	133	48	.	.	PUNCT
crl-16366	134	1	overall	overall	ADV
crl-16366	134	2	,	,	PUNCT
crl-16366	134	3	chat	chat	PROPN
crl-16366	134	4	had	have	AUX
crl-16366	134	5	statistically	statistically	ADV
crl-16366	134	6	significant	significant	ADJ
crl-16366	134	7	higher	high	ADJ
crl-16366	134	8	usability	usability	NOUN
crl-16366	134	9	table	table	NOUN
crl-16366	134	10	2	2	NUM
crl-16366	134	11	undergraduate	undergraduate	NOUN
crl-16366	134	12	and	and	CCONJ
crl-16366	134	13	graduate	graduate	NOUN
crl-16366	134	14	reference	reference	NOUN
crl-16366	134	15	service	service	NOUN
crl-16366	134	16	preferences	preference	NOUN
crl-16366	134	17	undergraduate	undergraduate	VERB
crl-16366	134	18	and	and	CCONJ
crl-16366	134	19	graduate	graduate	NOUN
crl-16366	134	20	student	student	NOUN
crl-16366	134	21	usability	usability	NOUN
crl-16366	134	22	ratings	rating	NOUN
crl-16366	134	23	e	e	NOUN
crl-16366	134	24	-	-	NOUN
crl-16366	134	25	mail	mail	NOUN
crl-16366	134	26	telephone	telephone	NOUN
crl-16366	134	27	chat	chat	NOUN
crl-16366	134	28	skype	skype	NOUN
crl-16366	134	29	text	text	NOUN
crl-16366	134	30	ug	ug	ADP
crl-16366	134	31	g	g	PROPN
crl-16366	134	32	ug	ug	ADP
crl-16366	134	33	g	g	PROPN
crl-16366	134	34	ug	ug	ADP
crl-16366	134	35	g	g	PROPN
crl-16366	134	36	ug	ug	ADP
crl-16366	134	37	g	g	PROPN
crl-16366	134	38	ug	ug	ADP
crl-16366	134	39	g	g	PROPN
crl-16366	134	40	effectiveness	effectiveness	NOUN
crl-16366	134	41	8.4	8.4	NUM
crl-16366	134	42	8.1	8.1	NUM
crl-16366	134	43	8.9	8.9	NUM
crl-16366	134	44	8.5	8.5	NUM
crl-16366	134	45	9.5	9.5	NUM
crl-16366	134	46	9.7	9.7	NUM
crl-16366	134	47	5.8	5.8	NUM
crl-16366	134	48	6.4	6.4	NUM
crl-16366	134	49	5.8	5.8	NUM
crl-16366	134	50	6.3	6.3	NUM
crl-16366	134	51	task	task	NOUN
crl-16366	134	52	completion	completion	NOUN
crl-16366	134	53	8.9	8.9	NUM
crl-16366	134	54	7.9	7.9	NUM
crl-16366	134	55	9.0	9.0	NUM
crl-16366	134	56	8.6	8.6	NUM
crl-16366	134	57	9.5	9.5	NUM
crl-16366	134	58	9.5	9.5	NUM
crl-16366	134	59	5.8	5.8	NUM
crl-16366	134	60	6.6	6.6	NUM
crl-16366	134	61	6.1	6.1	NUM
crl-16366	134	62	6.3	6.3	NUM
crl-16366	134	63	quality	quality	NOUN
crl-16366	134	64	of	of	ADP
crl-16366	134	65	output	output	NOUN
crl-16366	134	66	7.8	7.8	NUM
crl-16366	134	67	8.2	8.2	NUM
crl-16366	134	68	8.8	8.8	NUM
crl-16366	134	69	8.4	8.4	NUM
crl-16366	134	70	9.5	9.5	NUM
crl-16366	134	71	9.8	9.8	NUM
crl-16366	134	72	5.8	5.8	NUM
crl-16366	134	73	6.2	6.2	NUM
crl-16366	134	74	5.5	5.5	NUM
crl-16366	134	75	6.3	6.3	NUM
crl-16366	134	76	efficiency	efficiency	NOUN
crl-16366	134	77	8.7	8.7	NUM
crl-16366	134	78	8.0	8.0	NUM
crl-16366	134	79	8.9	8.9	NUM
crl-16366	134	80	8.5	8.5	NUM
crl-16366	134	81	9.2	9.2	NUM
crl-16366	134	82	9.4	9.4	NUM
crl-16366	134	83	5.8	5.8	NUM
crl-16366	134	84	5.0	5.0	NUM
crl-16366	134	85	6.5	6.5	NUM
crl-16366	134	86	6.3	6.3	NUM
crl-16366	134	87	deviations	deviation	NOUN
crl-16366	134	88	9.3	9.3	NUM
crl-16366	134	89	8.3	8.3	NUM
crl-16366	134	90	9.2	9.2	NUM
crl-16366	134	91	9.0	9.0	NUM
crl-16366	134	92	9.5	9.5	NUM
crl-16366	134	93	9.4	9.4	NUM
crl-16366	134	94	5.4	5.4	NUM
crl-16366	134	95	4.9	4.9	NUM
crl-16366	134	96	6.5	6.5	NUM
crl-16366	134	97	6.4	6.4	NUM
crl-16366	134	98	error	error	NOUN
crl-16366	134	99	rate	rate	NOUN
crl-16366	134	100	9.1	9.1	NUM
crl-16366	134	101	8.6	8.6	NUM
crl-16366	134	102	9.2	9.2	NUM
crl-16366	134	103	9.0	9.0	NUM
crl-16366	134	104	9.5	9.5	NUM
crl-16366	134	105	9.5	9.5	NUM
crl-16366	134	106	5.6	5.6	NUM
crl-16366	134	107	5.4	5.4	NUM
crl-16366	134	108	6.9	6.9	NUM
crl-16366	134	109	6.3	6.3	NUM
crl-16366	134	110	time	time	NOUN
crl-16366	134	111	on	on	ADP
crl-16366	134	112	task	task	NOUN
crl-16366	134	113	7.3	7.3	NUM
crl-16366	134	114	7.3	7.3	NUM
crl-16366	134	115	8.5	8.5	NUM
crl-16366	134	116	7.7	7.7	NUM
crl-16366	134	117	8.9	8.9	NUM
crl-16366	134	118	9.6	9.6	NUM
crl-16366	134	119	6.4	6.4	NUM
crl-16366	134	120	4.7	4.7	NUM
crl-16366	134	121	5.7	5.7	NUM
crl-16366	134	122	6.2	6.2	NUM
crl-16366	134	123	mental	mental	ADJ
crl-16366	134	124	effort	effort	NOUN
crl-16366	134	125	9.1	9.1	NUM
crl-16366	134	126	7.9	7.9	NUM
crl-16366	134	127	8.7	8.7	NUM
crl-16366	134	128	8.4	8.4	NUM
crl-16366	134	129	9.1	9.1	NUM
crl-16366	134	130	9.4	9.4	NUM
crl-16366	134	131	5.8	5.8	NUM
crl-16366	134	132	4.9	4.9	NUM
crl-16366	134	133	7.0	7.0	NUM
crl-16366	134	134	6.2	6.2	NUM
crl-16366	134	135	satisfaction	satisfaction	NOUN
crl-16366	134	136	8.4	8.4	NUM
crl-16366	134	137	7.8	7.8	NUM
crl-16366	134	138	9.0	9.0	NUM
crl-16366	134	139	8.5	8.5	NUM
crl-16366	134	140	9.4	9.4	NUM
crl-16366	134	141	9.7	9.7	NUM
crl-16366	134	142	5.8	5.8	NUM
crl-16366	134	143	5.6	5.6	NUM
crl-16366	134	144	6.4	6.4	NUM
crl-16366	134	145	6.4	6.4	NUM
crl-16366	134	146	usability	usability	NOUN
crl-16366	134	147	(	(	PUNCT
crl-16366	134	148	grand	grand	ADJ
crl-16366	134	149	mean	mean	NOUN
crl-16366	134	150	)	)	PUNCT
crl-16366	134	151	8.5	8.5	NUM
crl-16366	134	152	8.0	8.0	NUM
crl-16366	134	153	8.9	8.9	NUM
crl-16366	134	154	8.5	8.5	NUM
crl-16366	134	155	9.3	9.3	NUM
crl-16366	134	156	9.5	9.5	NUM
crl-16366	134	157	5.8	5.8	NUM
crl-16366	134	158	5.5	5.5	NUM
crl-16366	134	159	6.3	6.3	NUM
crl-16366	134	160	6.3	6.3	NUM
crl-16366	134	161	table	table	NOUN
crl-16366	134	162	3	3	NUM
crl-16366	134	163	combined	combine	VERB
crl-16366	134	164	undergraduate	undergraduate	NOUN
crl-16366	134	165	and	and	CCONJ
crl-16366	134	166	graduate	graduate	NOUN
crl-16366	134	167	ratings	rating	NOUN
crl-16366	134	168	for	for	ADP
crl-16366	134	169	reference	reference	NOUN
crl-16366	134	170	service	service	NOUN
crl-16366	134	171	preferences	preference	NOUN
crl-16366	134	172	reference	reference	VERB
crl-16366	134	173	medium	medium	ADJ
crl-16366	134	174	research	research	NOUN
crl-16366	134	175	question	question	NOUN
crl-16366	134	176	factual	factual	ADJ
crl-16366	134	177	question	question	NOUN
crl-16366	134	178	chat	chat	VERB
crl-16366	134	179	9.1	9.1	NUM
crl-16366	134	180	8.9	8.9	NUM
crl-16366	134	181	telephone	telephone	NOUN
crl-16366	134	182	9	9	NUM
crl-16366	134	183	7.5	7.5	NUM
crl-16366	134	184	e	e	NOUN
crl-16366	134	185	-	-	NOUN
crl-16366	134	186	mail	mail	NOUN
crl-16366	134	187	7.5	7.5	NUM
crl-16366	134	188	7.1	7.1	NUM
crl-16366	134	189	text	text	NOUN
crl-16366	134	190	5.9	5.9	NUM
crl-16366	134	191	5.8	5.8	NUM
crl-16366	134	192	skype	skype	NOUN
crl-16366	134	193	5.8	5.8	NUM
crl-16366	134	194	6.3	6.3	NUM
crl-16366	134	195	a	a	DET
crl-16366	134	196	usability	usability	NOUN
crl-16366	134	197	evaluation	evaluation	NOUN
crl-16366	134	198	of	of	ADP
crl-16366	134	199	academic	academic	ADJ
crl-16366	134	200	virtual	virtual	ADJ
crl-16366	134	201	reference	reference	NOUN
crl-16366	134	202	services	service	VERB
crl-16366	134	203	317	317	NUM
crl-16366	134	204	ratings	rating	NOUN
crl-16366	134	205	across	across	ADP
crl-16366	134	206	factors	factor	NOUN
crl-16366	134	207	in	in	ADP
crl-16366	134	208	comparison	comparison	NOUN
crl-16366	134	209	to	to	ADP
crl-16366	134	210	other	other	ADJ
crl-16366	134	211	media	medium	NOUN
crl-16366	134	212	with	with	ADP
crl-16366	134	213	its	its	PRON
crl-16366	134	214	grand	grand	ADJ
crl-16366	134	215	mean	mean	NOUN
crl-16366	134	216	(	(	PUNCT
crl-16366	134	217	mean	mean	NOUN
crl-16366	134	218	of	of	ADP
crl-16366	134	219	means	mean	NOUN
crl-16366	134	220	for	for	ADP
crl-16366	134	221	all	all	DET
crl-16366	134	222	factors	factor	NOUN
crl-16366	134	223	)	)	PUNCT
crl-16366	134	224	being	be	AUX
crl-16366	134	225	statistically	statistically	ADV
crl-16366	134	226	significantly	significantly	ADV
crl-16366	134	227	higher	high	ADJ
crl-16366	134	228	than	than	ADP
crl-16366	134	229	e	e	NOUN
crl-16366	134	230	-	-	NOUN
crl-16366	134	231	mail	mail	NOUN
crl-16366	134	232	and	and	CCONJ
crl-16366	134	233	skype	skype	NOUN
crl-16366	134	234	.	.	PUNCT
crl-16366	135	1	see	see	VERB
crl-16366	135	2	table	table	NOUN
crl-16366	135	3	2	2	NUM
crl-16366	135	4	.	.	X
crl-16366	135	5	face	face	NOUN
crl-16366	135	6	-	-	PUNCT
crl-16366	135	7	to	to	ADP
crl-16366	135	8	-	-	PUNCT
crl-16366	135	9	face	face	NOUN
crl-16366	135	10	versus	versus	ADP
crl-16366	135	11	virtual	virtual	ADJ
crl-16366	135	12	reference	reference	NOUN
crl-16366	135	13	when	when	SCONJ
crl-16366	135	14	participants	participant	NOUN
crl-16366	135	15	were	be	AUX
crl-16366	135	16	asked	ask	VERB
crl-16366	135	17	to	to	PART
crl-16366	135	18	select	select	VERB
crl-16366	135	19	only	only	ADV
crl-16366	135	20	one	one	NUM
crl-16366	135	21	reference	reference	NOUN
crl-16366	135	22	medium	medium	NOUN
crl-16366	135	23	including	include	VERB
crl-16366	135	24	face	face	NOUN
crl-16366	135	25	-	-	PUNCT
crl-16366	135	26	to	to	ADP
crl-16366	135	27	-	-	PUNCT
crl-16366	135	28	face	face	NOUN
crl-16366	135	29	,	,	PUNCT
crl-16366	135	30	participants	participant	NOUN
crl-16366	135	31	still	still	ADV
crl-16366	135	32	preferred	prefer	VERB
crl-16366	135	33	chat	chat	NOUN
crl-16366	135	34	reference	reference	NOUN
crl-16366	135	35	more	more	ADV
crl-16366	135	36	frequently	frequently	ADV
crl-16366	135	37	for	for	ADP
crl-16366	135	38	both	both	DET
crl-16366	135	39	research	research	NOUN
crl-16366	135	40	(	(	PUNCT
crl-16366	135	41	53	53	NUM
crl-16366	135	42	%	%	NOUN
crl-16366	135	43	)	)	PUNCT
crl-16366	135	44	and	and	CCONJ
crl-16366	135	45	factual	factual	ADJ
crl-16366	135	46	(	(	PUNCT
crl-16366	135	47	60	60	NUM
crl-16366	135	48	%	%	NOUN
crl-16366	135	49	)	)	PUNCT
crl-16366	135	50	reference	reference	NOUN
crl-16366	135	51	questions	question	NOUN
crl-16366	135	52	than	than	ADP
crl-16366	135	53	all	all	DET
crl-16366	135	54	other	other	ADJ
crl-16366	135	55	reference	reference	NOUN
crl-16366	135	56	options	option	NOUN
crl-16366	135	57	combined	combine	VERB
crl-16366	135	58	.	.	PUNCT
crl-16366	136	1	see	see	VERB
crl-16366	136	2	tables	table	NOUN
crl-16366	136	3	5	5	NUM
crl-16366	136	4	and	and	CCONJ
crl-16366	136	5	6	6	NUM
crl-16366	136	6	.	.	X
crl-16366	136	7	online	online	ADJ
crl-16366	136	8	chat	chat	NOUN
crl-16366	136	9	and	and	CCONJ
crl-16366	136	10	telephone	telephone	NOUN
crl-16366	136	11	combined	combine	VERB
crl-16366	136	12	represented	represent	VERB
crl-16366	136	13	the	the	DET
crl-16366	136	14	preferences	preference	NOUN
crl-16366	136	15	of	of	ADP
crl-16366	136	16	73	73	NUM
crl-16366	136	17	percent	percent	NOUN
crl-16366	136	18	of	of	ADP
crl-16366	136	19	the	the	DET
crl-16366	136	20	study	study	NOUN
crl-16366	136	21	’s	’s	PART
crl-16366	136	22	participants	participant	NOUN
crl-16366	136	23	for	for	ADP
crl-16366	136	24	seeking	seek	VERB
crl-16366	136	25	help	help	NOUN
crl-16366	136	26	with	with	ADP
crl-16366	136	27	a	a	DET
crl-16366	136	28	basic	basic	ADJ
crl-16366	136	29	factual	factual	ADJ
crl-16366	136	30	question	question	NOUN
crl-16366	136	31	.	.	PUNCT
crl-16366	137	1	see	see	VERB
crl-16366	137	2	table	table	NOUN
crl-16366	137	3	6	6	NUM
crl-16366	137	4	.	.	NOUN
crl-16366	137	5	time	time	NOUN
crl-16366	137	6	a	a	DET
crl-16366	137	7	factor	factor	NOUN
crl-16366	137	8	four	four	NUM
crl-16366	137	9	of	of	ADP
crl-16366	137	10	the	the	DET
crl-16366	137	11	five	five	NUM
crl-16366	137	12	reference	reference	NOUN
crl-16366	137	13	services	service	NOUN
crl-16366	137	14	—	—	PUNCT
crl-16366	137	15	chat	chat	NOUN
crl-16366	137	16	,	,	PUNCT
crl-16366	137	17	telephone	telephone	NOUN
crl-16366	137	18	,	,	PUNCT
crl-16366	137	19	text	text	NOUN
crl-16366	137	20	,	,	PUNCT
crl-16366	137	21	and	and	CCONJ
crl-16366	137	22	skype	skype	NOUN
crl-16366	137	23	—	—	PUNCT
crl-16366	137	24	represent	represent	VERB
crl-16366	137	25	potentially	potentially	ADV
crl-16366	137	26	quick	quick	ADJ
crl-16366	137	27	responses	response	NOUN
crl-16366	137	28	to	to	ADP
crl-16366	137	29	participants	participant	NOUN
crl-16366	137	30	’	'	PUNCT
crl-16366	137	31	questions	question	NOUN
crl-16366	137	32	.	.	PUNCT
crl-16366	138	1	for	for	ADP
crl-16366	138	2	factual	factual	ADJ
crl-16366	138	3	questions	question	NOUN
crl-16366	138	4	,	,	PUNCT
crl-16366	138	5	chat	chat	PROPN
crl-16366	138	6	had	have	VERB
crl-16366	138	7	the	the	DET
crl-16366	138	8	quickest	quick	ADJ
crl-16366	138	9	response	response	NOUN
crl-16366	138	10	time	time	NOUN
crl-16366	138	11	,	,	PUNCT
crl-16366	138	12	with	with	ADP
crl-16366	138	13	96	96	NUM
crl-16366	138	14	percent	percent	NOUN
crl-16366	138	15	of	of	ADP
crl-16366	138	16	all	all	DET
crl-16366	138	17	transactions	transaction	NOUN
crl-16366	138	18	taking	take	VERB
crl-16366	138	19	less	less	ADJ
crl-16366	138	20	than	than	ADP
crl-16366	138	21	five	five	NUM
crl-16366	138	22	minutes	minute	NOUN
crl-16366	138	23	and	and	CCONJ
crl-16366	138	24	with	with	ADP
crl-16366	138	25	23	23	NUM
crl-16366	138	26	percent	percent	NOUN
crl-16366	138	27	taking	take	VERB
crl-16366	138	28	less	less	ADJ
crl-16366	138	29	than	than	ADP
crl-16366	138	30	a	a	DET
crl-16366	138	31	minute	minute	NOUN
crl-16366	138	32	.	.	PUNCT
crl-16366	139	1	the	the	DET
crl-16366	139	2	second	second	ADV
crl-16366	139	3	-	-	PUNCT
crl-16366	139	4	highest	high	ADJ
crl-16366	139	5	rated	rate	VERB
crl-16366	139	6	reference	reference	NOUN
crl-16366	139	7	service	service	NOUN
crl-16366	139	8	was	be	AUX
crl-16366	139	9	telephone	telephone	NOUN
crl-16366	139	10	,	,	PUNCT
crl-16366	139	11	with	with	ADP
crl-16366	139	12	90	90	NUM
crl-16366	139	13	percent	percent	NOUN
crl-16366	139	14	of	of	ADP
crl-16366	139	15	all	all	DET
crl-16366	139	16	transactions	transaction	NOUN
crl-16366	139	17	taking	take	VERB
crl-16366	139	18	less	less	ADJ
crl-16366	139	19	than	than	ADP
crl-16366	139	20	five	five	NUM
crl-16366	139	21	minutes	minute	NOUN
crl-16366	139	22	and	and	CCONJ
crl-16366	139	23	with	with	ADP
crl-16366	139	24	42	42	NUM
crl-16366	139	25	percent	percent	NOUN
crl-16366	139	26	taking	take	VERB
crl-16366	139	27	less	less	ADJ
crl-16366	139	28	than	than	ADP
crl-16366	139	29	a	a	DET
crl-16366	139	30	minute	minute	NOUN
crl-16366	139	31	to	to	PART
crl-16366	139	32	complete	complete	VERB
crl-16366	139	33	.	.	PUNCT
crl-16366	140	1	both	both	PRON
crl-16366	140	2	chat	chat	VERB
crl-16366	140	3	and	and	CCONJ
crl-16366	140	4	telephone	telephone	NOUN
crl-16366	140	5	were	be	AUX
crl-16366	140	6	rated	rate	VERB
crl-16366	140	7	the	the	DET
crl-16366	140	8	first	first	ADJ
crl-16366	140	9	and	and	CCONJ
crl-16366	140	10	second	second	ADJ
crl-16366	140	11	most	most	ADV
crl-16366	140	12	preferred	prefer	VERB
crl-16366	140	13	,	,	PUNCT
crl-16366	140	14	respectively	respectively	ADV
crl-16366	140	15	.	.	PUNCT
crl-16366	141	1	in	in	ADP
crl-16366	141	2	contrast	contrast	NOUN
crl-16366	141	3	,	,	PUNCT
crl-16366	141	4	only	only	ADV
crl-16366	141	5	52	52	NUM
crl-16366	141	6	percent	percent	NOUN
crl-16366	141	7	of	of	ADP
crl-16366	141	8	text	text	NOUN
crl-16366	141	9	message	message	NOUN
crl-16366	141	10	and	and	CCONJ
crl-16366	141	11	67	67	NUM
crl-16366	141	12	percent	percent	NOUN
crl-16366	141	13	of	of	ADP
crl-16366	141	14	skype	skype	NOUN
crl-16366	141	15	transactions	transaction	NOUN
crl-16366	141	16	were	be	AUX
crl-16366	141	17	completed	complete	VERB
crl-16366	141	18	within	within	ADP
crl-16366	141	19	five	five	NUM
crl-16366	141	20	minutes	minute	NOUN
crl-16366	141	21	.	.	PUNCT
crl-16366	142	1	for	for	ADP
crl-16366	142	2	e	e	NOUN
crl-16366	142	3	-	-	NOUN
crl-16366	142	4	mail	mail	NOUN
crl-16366	142	5	,	,	PUNCT
crl-16366	142	6	more	more	ADJ
crl-16366	142	7	of	of	ADP
crl-16366	142	8	an	an	DET
crl-16366	142	9	asynchronous	asynchronous	ADJ
crl-16366	142	10	mode	mode	NOUN
crl-16366	142	11	of	of	ADP
crl-16366	142	12	communication	communication	NOUN
crl-16366	142	13	,	,	PUNCT
crl-16366	142	14	only	only	ADV
crl-16366	142	15	52	52	NUM
crl-16366	142	16	percent	percent	NOUN
crl-16366	142	17	of	of	ADP
crl-16366	142	18	transactions	transaction	NOUN
crl-16366	142	19	were	be	AUX
crl-16366	142	20	resolved	resolve	VERB
crl-16366	142	21	within	within	ADP
crl-16366	142	22	one	one	NUM
crl-16366	142	23	hour	hour	NOUN
crl-16366	142	24	,	,	PUNCT
crl-16366	142	25	and	and	CCONJ
crl-16366	142	26	39	39	NUM
crl-16366	142	27	percent	percent	NOUN
crl-16366	142	28	took	take	VERB
crl-16366	142	29	over	over	ADP
crl-16366	142	30	12	12	NUM
crl-16366	142	31	hours	hour	NOUN
crl-16366	142	32	to	to	PART
crl-16366	142	33	resolve	resolve	VERB
crl-16366	142	34	.	.	PUNCT
crl-16366	143	1	the	the	DET
crl-16366	143	2	pattern	pattern	NOUN
crl-16366	143	3	was	be	AUX
crl-16366	143	4	similar	similar	ADJ
crl-16366	143	5	for	for	ADP
crl-16366	143	6	research	research	NOUN
crl-16366	143	7	questions	question	NOUN
crl-16366	143	8	.	.	PUNCT
crl-16366	144	1	chat	chat	VERB
crl-16366	144	2	transactions	transaction	NOUN
crl-16366	144	3	had	have	VERB
crl-16366	144	4	100	100	NUM
crl-16366	144	5	figure	figure	NOUN
crl-16366	144	6	1	1	NUM
crl-16366	144	7	reference	reference	NOUN
crl-16366	144	8	service	service	NOUN
crl-16366	144	9	usability	usability	NOUN
crl-16366	144	10	ratings	rating	VERB
crl-16366	144	11	9.6	9.6	NUM
crl-16366	144	12	8.7	8.7	NUM
crl-16366	144	13	8.2	8.2	NUM
crl-16366	144	14	6.1	6.1	NUM
crl-16366	144	15	6.2	6.2	NUM
crl-16366	144	16	9.4	9.4	NUM
crl-16366	144	17	8.7	8.7	NUM
crl-16366	144	18	8.3	8.3	NUM
crl-16366	144	19	6.4	6.4	NUM
crl-16366	144	20	5.3	5.3	NUM
crl-16366	144	21	9.6	9.6	NUM
crl-16366	144	22	8.7	8.7	NUM
crl-16366	144	23	8.0	8.0	NUM
crl-16366	144	24	6.4	6.4	NUM
crl-16366	144	25	5.7	5.7	NUM
crl-16366	144	26	9.5	9.5	NUM
crl-16366	144	27	8.7	8.7	NUM
crl-16366	144	28	8.2	8.2	NUM
crl-16366	144	29	6.3	6.3	NUM
crl-16366	144	30	5.7	5.7	NUM
crl-16366	144	31	virtual	virtual	ADJ
crl-16366	144	32	medium	medium	NOUN
crl-16366	144	33	by	by	ADP
crl-16366	144	34	usability	usability	NOUN
crl-16366	144	35	factors	factor	NOUN
crl-16366	144	36	effectiveness	effectiveness	NOUN
crl-16366	144	37	efficiency	efficiency	NOUN
crl-16366	144	38	satisfaction	satisfaction	NOUN
crl-16366	144	39	grand	grand	ADJ
crl-16366	144	40	mean	mean	NOUN
crl-16366	144	41	table	table	NOUN
crl-16366	144	42	4	4	NUM
crl-16366	144	43	reference	reference	NOUN
crl-16366	144	44	service	service	NOUN
crl-16366	144	45	by	by	ADP
crl-16366	144	46	individual	individual	ADJ
crl-16366	144	47	usability	usability	NOUN
crl-16366	144	48	factors	factor	NOUN
crl-16366	144	49	factor	factor	NOUN
crl-16366	144	50	chat	chat	VERB
crl-16366	144	51	tel	tel	PROPN
crl-16366	144	52	.	.	PUNCT
crl-16366	145	1	e	e	X
crl-16366	145	2	-	-	NOUN
crl-16366	145	3	mail	mail	NOUN
crl-16366	145	4	text	text	NOUN
crl-16366	145	5	skype	skype	PROPN
crl-16366	145	6	task	task	PROPN
crl-16366	145	7	completion	completion	NOUN
crl-16366	145	8	9.5	9.5	NUM
crl-16366	145	9	*	*	SYM
crl-16366	145	10	8.8	8.8	NUM
crl-16366	145	11	*	*	SYM
crl-16366	145	12	*	*	PUNCT
crl-16366	146	1	8.3	8.3	NUM
crl-16366	146	2	*	*	PUNCT
crl-16366	146	3	*	*	PUNCT
crl-16366	146	4	*	*	PUNCT
crl-16366	146	5	6.2	6.2	NUM
crl-16366	146	6	*	*	SYM
crl-16366	146	7	6.3	6.3	NUM
crl-16366	146	8	*	*	NOUN
crl-16366	146	9	quality	quality	NOUN
crl-16366	146	10	of	of	ADP
crl-16366	146	11	output	output	NOUN
crl-16366	146	12	9.7	9.7	NUM
crl-16366	146	13	8.5	8.5	NUM
crl-16366	146	14	*	*	SYM
crl-16366	146	15	8.1	8.1	NUM
crl-16366	146	16	*	*	PUNCT
crl-16366	146	17	*	*	PUNCT
crl-16366	146	18	6.0	6.0	NUM
crl-16366	146	19	*	*	SYM
crl-16366	146	20	6.1	6.1	NUM
crl-16366	146	21	deviations	deviation	NOUN
crl-16366	146	22	9.4	9.4	NUM
crl-16366	146	23	*	*	NOUN
crl-16366	146	24	9.1	9.1	NUM
crl-16366	146	25	*	*	PUNCT
crl-16366	146	26	*	*	PUNCT
crl-16366	146	27	8.7	8.7	NUM
crl-16366	146	28	*	*	NOUN
crl-16366	146	29	,	,	PUNCT
crl-16366	146	30	*	*	PUNCT
crl-16366	146	31	*	*	PUNCT
crl-16366	146	32	*	*	PUNCT
crl-16366	146	33	6.5	6.5	NUM
crl-16366	146	34	*	*	SYM
crl-16366	146	35	5.1	5.1	NUM
crl-16366	146	36	errors	error	NOUN
crl-16366	146	37	9.5	9.5	NUM
crl-16366	146	38	*	*	SYM
crl-16366	146	39	9.1	9.1	NUM
crl-16366	146	40	*	*	NOUN
crl-16366	146	41	,	,	PUNCT
crl-16366	146	42	*	*	PUNCT
crl-16366	146	43	*	*	PUNCT
crl-16366	146	44	*	*	PUNCT
crl-16366	146	45	8.8	8.8	NUM
crl-16366	146	46	*	*	NOUN
crl-16366	146	47	,	,	PUNCT
crl-16366	146	48	*	*	PUNCT
crl-16366	146	49	*	*	PUNCT
crl-16366	146	50	*	*	PUNCT
crl-16366	146	51	6.5	6.5	NUM
crl-16366	146	52	*	*	SYM
crl-16366	146	53	5.5	5.5	NUM
crl-16366	146	54	*	*	NUM
crl-16366	146	55	time	time	NOUN
crl-16366	146	56	on	on	ADP
crl-16366	146	57	task	task	NOUN
crl-16366	146	58	9.3	9.3	NUM
crl-16366	146	59	*	*	SYM
crl-16366	146	60	8.0	8.0	NUM
crl-16366	146	61	7.3	7.3	NUM
crl-16366	146	62	*	*	PUNCT
crl-16366	146	63	*	*	PUNCT
crl-16366	146	64	6.0	6.0	NUM
crl-16366	146	65	5.3	5.3	NUM
crl-16366	146	66	*	*	PUNCT
crl-16366	146	67	mental	mental	ADJ
crl-16366	146	68	effort	effort	NOUN
crl-16366	146	69	9.3	9.3	NUM
crl-16366	146	70	*	*	SYM
crl-16366	146	71	8.5	8.5	NUM
crl-16366	146	72	8.4	8.4	NUM
crl-16366	146	73	*	*	SYM
crl-16366	146	74	6.5	6.5	NUM
crl-16366	146	75	5.2	5.2	NUM
crl-16366	146	76	*	*	PUNCT
crl-16366	146	77	satisfaction	satisfaction	NOUN
crl-16366	146	78	9.6	9.6	NUM
crl-16366	146	79	*	*	SYM
crl-16366	146	80	8.7	8.7	NUM
crl-16366	146	81	8.0	8.0	NUM
crl-16366	146	82	*	*	PUNCT
crl-16366	146	83	*	*	PUNCT
crl-16366	146	84	*	*	PUNCT
crl-16366	146	85	6.4	6.4	NUM
crl-16366	146	86	5.7	5.7	NUM
crl-16366	146	87	grand	grand	ADJ
crl-16366	146	88	mean	mean	NOUN
crl-16366	146	89	9.5	9.5	NUM
crl-16366	146	90	*	*	SYM
crl-16366	146	91	8.7	8.7	NUM
crl-16366	146	92	8.2	8.2	NUM
crl-16366	146	93	*	*	SYM
crl-16366	146	94	*	*	NOUN
crl-16366	146	95	6.3	6.3	NUM
crl-16366	146	96	5.7	5.7	NUM
crl-16366	146	97	*	*	PUNCT
crl-16366	146	98	*	*	PUNCT
crl-16366	146	99	*	*	PUNCT
crl-16366	146	100	homogeneity	homogeneity	NOUN
crl-16366	146	101	of	of	ADP
crl-16366	146	102	variance	variance	NOUN
crl-16366	146	103	is	be	AUX
crl-16366	146	104	significant	significant	ADJ
crl-16366	146	105	at	at	ADP
crl-16366	146	106	the	the	DET
crl-16366	146	107	p<.05	p<.05	NOUN
crl-16366	146	108	level	level	NOUN
crl-16366	146	109	.	.	PUNCT
crl-16366	147	1	*	*	PUNCT
crl-16366	147	2	*	*	PUNCT
crl-16366	147	3	statistically	statistically	ADV
crl-16366	147	4	significant	significant	ADJ
crl-16366	147	5	at	at	ADP
crl-16366	147	6	the	the	DET
crl-16366	147	7	p<.05	p<.05	NOUN
crl-16366	147	8	level	level	NOUN
crl-16366	147	9	.	.	PUNCT
crl-16366	148	1	*	*	PUNCT
crl-16366	149	1	*	*	PUNCT
crl-16366	149	2	*	*	PUNCT
crl-16366	149	3	statistically	statistically	ADV
crl-16366	149	4	significant	significant	ADJ
crl-16366	149	5	at	at	ADP
crl-16366	149	6	the	the	DET
crl-16366	149	7	p<.01	p<.01	ADJ
crl-16366	149	8	level	level	NOUN
crl-16366	149	9	.	.	PUNCT
crl-16366	150	1	318	318	NUM
crl-16366	150	2	college	college	PROPN
crl-16366	150	3	&	&	CCONJ
crl-16366	150	4	research	research	PROPN
crl-16366	150	5	libraries	library	NOUN
crl-16366	150	6	may	may	AUX
crl-16366	150	7	2014	2014	NUM
crl-16366	150	8	percent	percent	NOUN
crl-16366	150	9	resolved	resolve	VERB
crl-16366	150	10	and	and	CCONJ
crl-16366	150	11	telephone	telephone	NOUN
crl-16366	150	12	resolved	resolve	VERB
crl-16366	150	13	97	97	NUM
crl-16366	150	14	percent	percent	NOUN
crl-16366	150	15	of	of	ADP
crl-16366	150	16	all	all	DET
crl-16366	150	17	transactions	transaction	NOUN
crl-16366	150	18	within	within	ADP
crl-16366	150	19	15	15	NUM
crl-16366	150	20	minutes	minute	NOUN
crl-16366	150	21	or	or	CCONJ
crl-16366	150	22	less	less	ADJ
crl-16366	150	23	.	.	PUNCT
crl-16366	151	1	skype	skype	PROPN
crl-16366	151	2	had	have	VERB
crl-16366	151	3	15	15	NUM
crl-16366	151	4	percent	percent	NOUN
crl-16366	151	5	and	and	CCONJ
crl-16366	151	6	text	text	NOUN
crl-16366	151	7	had	have	VERB
crl-16366	151	8	31	31	NUM
crl-16366	151	9	percent	percent	NOUN
crl-16366	151	10	of	of	ADP
crl-16366	151	11	their	their	PRON
crl-16366	151	12	transactions	transaction	NOUN
crl-16366	151	13	take	take	VERB
crl-16366	151	14	longer	long	ADJ
crl-16366	151	15	than	than	ADP
crl-16366	151	16	one	one	NUM
crl-16366	151	17	hour	hour	NOUN
crl-16366	151	18	.	.	PUNCT
crl-16366	152	1	for	for	ADP
crl-16366	152	2	e	e	NOUN
crl-16366	152	3	-	-	NOUN
crl-16366	152	4	mail	mail	NOUN
crl-16366	152	5	,	,	PUNCT
crl-16366	152	6	48	48	NUM
crl-16366	152	7	percent	percent	NOUN
crl-16366	152	8	of	of	ADP
crl-16366	152	9	all	all	DET
crl-16366	152	10	transactions	transaction	NOUN
crl-16366	152	11	took	take	VERB
crl-16366	152	12	longer	long	ADJ
crl-16366	152	13	than	than	ADP
crl-16366	152	14	two	two	NUM
crl-16366	152	15	hours	hour	NOUN
crl-16366	152	16	and	and	CCONJ
crl-16366	152	17	30	30	NUM
crl-16366	152	18	percent	percent	NOUN
crl-16366	152	19	took	take	VERB
crl-16366	152	20	12	12	NUM
crl-16366	152	21	hours	hour	NOUN
crl-16366	152	22	or	or	CCONJ
crl-16366	152	23	longer	long	ADJ
crl-16366	152	24	.	.	PUNCT
crl-16366	153	1	chat	chat	PROPN
crl-16366	153	2	favored	favor	VERB
crl-16366	153	3	independently	independently	ADV
crl-16366	153	4	of	of	ADP
crl-16366	153	5	all	all	DET
crl-16366	153	6	factors	factor	NOUN
crl-16366	153	7	analysis	analysis	NOUN
crl-16366	153	8	of	of	ADP
crl-16366	153	9	various	various	ADJ
crl-16366	153	10	factors	factor	NOUN
crl-16366	153	11	found	find	VERB
crl-16366	153	12	no	no	DET
crl-16366	153	13	significant	significant	ADJ
crl-16366	153	14	differences	difference	NOUN
crl-16366	153	15	for	for	ADP
crl-16366	153	16	gender	gender	NOUN
crl-16366	153	17	,	,	PUNCT
crl-16366	153	18	age	age	NOUN
crl-16366	153	19	,	,	PUNCT
crl-16366	153	20	race	race	NOUN
crl-16366	153	21	,	,	PUNCT
crl-16366	153	22	library	library	NOUN
crl-16366	153	23	,	,	PUNCT
crl-16366	153	24	or	or	CCONJ
crl-16366	153	25	prior	prior	ADJ
crl-16366	153	26	experience	experience	NOUN
crl-16366	153	27	.	.	PUNCT
crl-16366	154	1	this	this	PRON
crl-16366	154	2	suggests	suggest	VERB
crl-16366	154	3	that	that	SCONJ
crl-16366	154	4	the	the	DET
crl-16366	154	5	majority	majority	NOUN
crl-16366	154	6	of	of	ADP
crl-16366	154	7	participants	participant	NOUN
crl-16366	154	8	consistently	consistently	ADV
crl-16366	154	9	rated	rate	VERB
crl-16366	154	10	chat	chat	PROPN
crl-16366	154	11	and	and	CCONJ
crl-16366	154	12	the	the	DET
crl-16366	154	13	four	four	NUM
crl-16366	154	14	other	other	ADJ
crl-16366	154	15	media	medium	NOUN
crl-16366	154	16	independent	independent	ADJ
crl-16366	154	17	of	of	ADP
crl-16366	154	18	other	other	ADJ
crl-16366	154	19	factors	factor	NOUN
crl-16366	154	20	.	.	PUNCT
crl-16366	155	1	discussion	discussion	NOUN
crl-16366	155	2	the	the	DET
crl-16366	155	3	results	result	NOUN
crl-16366	155	4	of	of	ADP
crl-16366	155	5	our	our	PRON
crl-16366	155	6	study	study	NOUN
crl-16366	155	7	support	support	VERB
crl-16366	155	8	our	our	PRON
crl-16366	155	9	previous	previous	ADJ
crl-16366	155	10	study	study	NOUN
crl-16366	155	11	,	,	PUNCT
crl-16366	155	12	which	which	PRON
crl-16366	155	13	found	find	VERB
crl-16366	155	14	undergraduate	undergraduate	ADJ
crl-16366	155	15	students	student	NOUN
crl-16366	155	16	preferred	prefer	VERB
crl-16366	155	17	online	online	ADJ
crl-16366	155	18	chat	chat	NOUN
crl-16366	155	19	over	over	ADP
crl-16366	155	20	all	all	DET
crl-16366	155	21	other	other	ADJ
crl-16366	155	22	reference	reference	NOUN
crl-16366	155	23	services.43	services.43	NOUN
crl-16366	155	24	one	one	NUM
crl-16366	155	25	limitation	limitation	NOUN
crl-16366	155	26	of	of	ADP
crl-16366	155	27	that	that	DET
crl-16366	155	28	study	study	NOUN
crl-16366	155	29	was	be	AUX
crl-16366	155	30	the	the	DET
crl-16366	155	31	majority	majority	NOUN
crl-16366	155	32	of	of	ADP
crl-16366	155	33	respondents	respondent	NOUN
crl-16366	155	34	to	to	ADP
crl-16366	155	35	our	our	PRON
crl-16366	155	36	survey	survey	NOUN
crl-16366	155	37	had	have	AUX
crl-16366	155	38	not	not	PART
crl-16366	155	39	actually	actually	ADV
crl-16366	155	40	used	use	VERB
crl-16366	155	41	the	the	DET
crl-16366	155	42	reference	reference	NOUN
crl-16366	155	43	services	service	NOUN
crl-16366	155	44	.	.	PUNCT
crl-16366	156	1	this	this	DET
crl-16366	156	2	study	study	NOUN
crl-16366	156	3	represents	represent	VERB
crl-16366	156	4	one	one	NUM
crl-16366	156	5	of	of	ADP
crl-16366	156	6	the	the	DET
crl-16366	156	7	first	first	ADJ
crl-16366	156	8	usability	usability	NOUN
crl-16366	156	9	evaluations	evaluation	NOUN
crl-16366	156	10	,	,	PUNCT
crl-16366	156	11	which	which	PRON
crl-16366	156	12	had	have	VERB
crl-16366	156	13	participants	participant	NOUN
crl-16366	156	14	specifically	specifically	ADV
crl-16366	156	15	test	test	VERB
crl-16366	156	16	each	each	DET
crl-16366	156	17	reference	reference	NOUN
crl-16366	156	18	service	service	NOUN
crl-16366	156	19	by	by	ADP
crl-16366	156	20	using	use	VERB
crl-16366	156	21	each	each	PRON
crl-16366	156	22	of	of	ADP
crl-16366	156	23	them	they	PRON
crl-16366	156	24	to	to	PART
crl-16366	156	25	answer	answer	VERB
crl-16366	156	26	a	a	DET
crl-16366	156	27	set	set	NOUN
crl-16366	156	28	of	of	ADP
crl-16366	156	29	tasks	task	NOUN
crl-16366	156	30	.	.	PUNCT
crl-16366	157	1	participants	participant	NOUN
crl-16366	157	2	tested	test	VERB
crl-16366	157	3	each	each	DET
crl-16366	157	4	service	service	NOUN
crl-16366	157	5	for	for	ADP
crl-16366	157	6	both	both	DET
crl-16366	157	7	research	research	NOUN
crl-16366	157	8	and	and	CCONJ
crl-16366	157	9	factual	factual	ADJ
crl-16366	157	10	questions	question	NOUN
crl-16366	157	11	and	and	CCONJ
crl-16366	157	12	rated	rate	VERB
crl-16366	157	13	each	each	PRON
crl-16366	157	14	across	across	ADP
crl-16366	157	15	seven	seven	NUM
crl-16366	157	16	established	establish	VERB
crl-16366	157	17	usability	usability	NOUN
crl-16366	157	18	factors.44	factors.44	NOUN
crl-16366	157	19	the	the	DET
crl-16366	157	20	results	result	NOUN
crl-16366	157	21	help	help	AUX
crl-16366	157	22	operationally	operationally	ADV
crl-16366	157	23	define	define	VERB
crl-16366	157	24	participant	participant	ADJ
crl-16366	157	25	preferences	preference	NOUN
crl-16366	157	26	based	base	VERB
crl-16366	157	27	on	on	ADP
crl-16366	157	28	usability	usability	NOUN
crl-16366	157	29	ratings	rating	NOUN
crl-16366	157	30	emphasizing	emphasize	VERB
crl-16366	157	31	effectiveness	effectiveness	NOUN
crl-16366	157	32	,	,	PUNCT
crl-16366	157	33	efficiency	efficiency	NOUN
crl-16366	157	34	,	,	PUNCT
crl-16366	157	35	and	and	CCONJ
crl-16366	157	36	satisfaction	satisfaction	NOUN
crl-16366	157	37	.	.	PUNCT
crl-16366	158	1	online	online	PROPN
crl-16366	158	2	chat	chat	PROPN
crl-16366	158	3	was	be	AUX
crl-16366	158	4	rated	rate	VERB
crl-16366	158	5	highest	high	ADJ
crl-16366	158	6	in	in	ADP
crl-16366	158	7	effectiveness	effectiveness	NOUN
crl-16366	158	8	,	,	PUNCT
crl-16366	158	9	efficiency	efficiency	NOUN
crl-16366	158	10	,	,	PUNCT
crl-16366	158	11	and	and	CCONJ
crl-16366	158	12	satisfaction	satisfaction	NOUN
crl-16366	158	13	.	.	PUNCT
crl-16366	159	1	one	one	NUM
crl-16366	159	2	reason	reason	NOUN
crl-16366	159	3	for	for	ADP
crl-16366	159	4	this	this	PRON
crl-16366	159	5	was	be	AUX
crl-16366	159	6	because	because	SCONJ
crl-16366	159	7	of	of	ADP
crl-16366	159	8	how	how	SCONJ
crl-16366	159	9	fast	fast	ADJ
crl-16366	159	10	the	the	DET
crl-16366	159	11	transactions	transaction	NOUN
crl-16366	159	12	were	be	AUX
crl-16366	159	13	in	in	ADP
crl-16366	159	14	comparison	comparison	NOUN
crl-16366	159	15	to	to	ADP
crl-16366	159	16	all	all	DET
crl-16366	159	17	other	other	ADJ
crl-16366	159	18	services	service	NOUN
crl-16366	159	19	.	.	PUNCT
crl-16366	160	1	in	in	ADP
crl-16366	160	2	addition	addition	NOUN
crl-16366	160	3	,	,	PUNCT
crl-16366	160	4	participants	participant	NOUN
crl-16366	160	5	noted	note	VERB
crl-16366	160	6	other	other	ADJ
crl-16366	160	7	prominent	prominent	ADJ
crl-16366	160	8	factors	factor	NOUN
crl-16366	160	9	such	such	ADJ
crl-16366	160	10	as	as	ADP
crl-16366	160	11	real	real	ADJ
crl-16366	160	12	-	-	PUNCT
crl-16366	160	13	time	time	NOUN
crl-16366	160	14	interaction	interaction	NOUN
crl-16366	160	15	,	,	PUNCT
crl-16366	160	16	the	the	DET
crl-16366	160	17	ability	ability	NOUN
crl-16366	160	18	to	to	PART
crl-16366	160	19	multitask	multitask	VERB
crl-16366	160	20	while	while	SCONJ
crl-16366	160	21	chatting	chat	VERB
crl-16366	160	22	,	,	PUNCT
crl-16366	160	23	the	the	DET
crl-16366	160	24	convenience	convenience	NOUN
crl-16366	160	25	of	of	ADP
crl-16366	160	26	“	"	PUNCT
crl-16366	160	27	already	already	ADV
crl-16366	160	28	being	be	AUX
crl-16366	160	29	on	on	ADP
crl-16366	160	30	the	the	DET
crl-16366	160	31	computer	computer	NOUN
crl-16366	160	32	,	,	PUNCT
crl-16366	160	33	”	"	PUNCT
crl-16366	160	34	and	and	CCONJ
crl-16366	160	35	the	the	DET
crl-16366	160	36	visual	visual	ADJ
crl-16366	160	37	and	and	CCONJ
crl-16366	160	38	archival	archival	NOUN
crl-16366	160	39	aspects	aspect	NOUN
crl-16366	160	40	of	of	ADP
crl-16366	160	41	text	text	NOUN
crl-16366	160	42	-	-	PUNCT
crl-16366	160	43	based	base	VERB
crl-16366	160	44	chat	chat	NOUN
crl-16366	160	45	that	that	PRON
crl-16366	160	46	also	also	ADV
crl-16366	160	47	allows	allow	VERB
crl-16366	160	48	for	for	ADP
crl-16366	160	49	the	the	DET
crl-16366	160	50	sharing	sharing	NOUN
crl-16366	160	51	of	of	ADP
crl-16366	160	52	links	link	NOUN
crl-16366	160	53	.	.	PUNCT
crl-16366	161	1	as	as	SCONJ
crl-16366	161	2	one	one	NUM
crl-16366	161	3	participant	participant	NOUN
crl-16366	161	4	noted	note	VERB
crl-16366	161	5	:	:	PUNCT
crl-16366	161	6	chat	chat	PROPN
crl-16366	161	7	was	be	AUX
crl-16366	161	8	more	more	ADJ
crl-16366	161	9	user	user	NOUN
crl-16366	161	10	friendly	friendly	ADJ
crl-16366	161	11	than	than	ADP
crl-16366	161	12	the	the	DET
crl-16366	161	13	telephone	telephone	NOUN
crl-16366	161	14	.	.	PUNCT
crl-16366	162	1	i	i	PRON
crl-16366	162	2	think	think	VERB
crl-16366	162	3	that	that	SCONJ
crl-16366	162	4	seeing	see	VERB
crl-16366	162	5	the	the	DET
crl-16366	162	6	response	response	NOUN
crl-16366	162	7	in	in	ADP
crl-16366	162	8	a	a	DET
crl-16366	162	9	written	write	VERB
crl-16366	162	10	form	form	NOUN
crl-16366	162	11	helps	help	VERB
crl-16366	162	12	me	i	PRON
crl-16366	162	13	to	to	PART
crl-16366	162	14	crystallize	crystallize	VERB
crl-16366	162	15	my	my	PRON
crl-16366	162	16	understanding	understanding	NOUN
crl-16366	162	17	of	of	ADP
crl-16366	162	18	the	the	DET
crl-16366	162	19	answer	answer	NOUN
crl-16366	162	20	.	.	PUNCT
crl-16366	163	1	i	i	PRON
crl-16366	163	2	also	also	ADV
crl-16366	163	3	liked	like	VERB
crl-16366	163	4	the	the	DET
crl-16366	163	5	fact	fact	NOUN
crl-16366	163	6	that	that	SCONJ
crl-16366	163	7	the	the	DET
crl-16366	163	8	librarian	librarian	NOUN
crl-16366	163	9	could	could	AUX
crl-16366	163	10	easily	easily	ADV
crl-16366	163	11	send	send	VERB
crl-16366	163	12	me	i	PRON
crl-16366	163	13	links	link	NOUN
crl-16366	163	14	via	via	ADP
crl-16366	163	15	the	the	DET
crl-16366	163	16	chat	chat	NOUN
crl-16366	163	17	;	;	PUNCT
crl-16366	163	18	it	it	PRON
crl-16366	163	19	would	would	AUX
crl-16366	163	20	be	be	AUX
crl-16366	163	21	more	more	ADV
crl-16366	163	22	difficult	difficult	ADJ
crl-16366	163	23	to	to	PART
crl-16366	163	24	do	do	VERB
crl-16366	163	25	so	so	ADV
crl-16366	163	26	over	over	ADP
crl-16366	163	27	the	the	DET
crl-16366	163	28	telephone	telephone	NOUN
crl-16366	163	29	.	.	PUNCT
crl-16366	164	1	i	i	PRON
crl-16366	164	2	also	also	ADV
crl-16366	164	3	think	think	VERB
crl-16366	164	4	that	that	SCONJ
crl-16366	164	5	the	the	DET
crl-16366	164	6	chat	chat	NOUN
crl-16366	164	7	was	be	AUX
crl-16366	164	8	a	a	DET
crl-16366	164	9	lot	lot	NOUN
crl-16366	164	10	more	more	ADJ
crl-16366	164	11	to	to	ADP
crl-16366	164	12	the	the	DET
crl-16366	164	13	point	point	NOUN
crl-16366	164	14	,	,	PUNCT
crl-16366	164	15	without	without	ADP
crl-16366	164	16	being	be	AUX
crl-16366	164	17	curt	curt	ADJ
crl-16366	164	18	;	;	PUNCT
crl-16366	164	19	on	on	ADP
crl-16366	164	20	the	the	DET
crl-16366	164	21	telephone	telephone	NOUN
crl-16366	164	22	you	you	PRON
crl-16366	164	23	actually	actually	ADV
crl-16366	164	24	have	have	VERB
crl-16366	164	25	to	to	PART
crl-16366	164	26	converse	converse	VERB
crl-16366	164	27	with	with	ADP
crl-16366	164	28	the	the	DET
crl-16366	164	29	other	other	ADJ
crl-16366	164	30	person	person	NOUN
crl-16366	164	31	which	which	PRON
crl-16366	164	32	may	may	AUX
crl-16366	164	33	not	not	PART
crl-16366	164	34	be	be	AUX
crl-16366	164	35	ideal	ideal	ADJ
crl-16366	164	36	if	if	SCONJ
crl-16366	164	37	a	a	DET
crl-16366	164	38	quick	quick	ADJ
crl-16366	164	39	answer	answer	NOUN
crl-16366	164	40	is	be	AUX
crl-16366	164	41	needed	need	VERB
crl-16366	164	42	.	.	PUNCT
crl-16366	165	1	telephone	telephone	NOUN
crl-16366	165	2	was	be	AUX
crl-16366	165	3	the	the	DET
crl-16366	165	4	next	next	ADJ
crl-16366	165	5	most	most	ADV
crl-16366	165	6	preferred	preferred	ADJ
crl-16366	165	7	reference	reference	NOUN
crl-16366	165	8	medium	medium	NOUN
crl-16366	165	9	and	and	CCONJ
crl-16366	165	10	,	,	PUNCT
crl-16366	165	11	similar	similar	ADJ
crl-16366	165	12	to	to	ADP
crl-16366	165	13	chat	chat	VERB
crl-16366	165	14	,	,	PUNCT
crl-16366	165	15	had	have	VERB
crl-16366	165	16	an	an	DET
crl-16366	165	17	extremely	extremely	ADV
crl-16366	165	18	fast	fast	ADJ
crl-16366	165	19	transaction	transaction	NOUN
crl-16366	165	20	time	time	NOUN
crl-16366	165	21	for	for	ADP
crl-16366	165	22	participants	participant	NOUN
crl-16366	165	23	.	.	PUNCT
crl-16366	166	1	in	in	ADP
crl-16366	166	2	fact	fact	NOUN
crl-16366	166	3	,	,	PUNCT
crl-16366	166	4	an	an	DET
crl-16366	166	5	immediate	immediate	ADJ
crl-16366	166	6	response	response	NOUN
crl-16366	166	7	was	be	AUX
crl-16366	166	8	the	the	DET
crl-16366	166	9	primary	primary	ADJ
crl-16366	166	10	factor	factor	NOUN
crl-16366	166	11	mentioned	mention	VERB
crl-16366	166	12	by	by	ADP
crl-16366	166	13	participants	participant	NOUN
crl-16366	166	14	for	for	ADP
crl-16366	166	15	why	why	SCONJ
crl-16366	166	16	they	they	PRON
crl-16366	166	17	liked	like	VERB
crl-16366	166	18	using	use	VERB
crl-16366	166	19	the	the	DET
crl-16366	166	20	telephone	telephone	NOUN
crl-16366	166	21	.	.	PUNCT
crl-16366	167	1	the	the	DET
crl-16366	167	2	other	other	ADJ
crl-16366	167	3	prominent	prominent	ADJ
crl-16366	167	4	factor	factor	NOUN
crl-16366	167	5	was	be	AUX
crl-16366	167	6	the	the	DET
crl-16366	167	7	real	real	ADJ
crl-16366	167	8	-	-	PUNCT
crl-16366	167	9	time	time	NOUN
crl-16366	167	10	interaction	interaction	NOUN
crl-16366	167	11	.	.	PUNCT
crl-16366	168	1	as	as	SCONJ
crl-16366	168	2	one	one	NUM
crl-16366	168	3	table	table	NOUN
crl-16366	168	4	5	5	NUM
crl-16366	168	5	reference	reference	NOUN
crl-16366	168	6	service	service	NOUN
crl-16366	168	7	preferences	preference	NOUN
crl-16366	168	8	for	for	ADP
crl-16366	168	9	research	research	NOUN
crl-16366	168	10	questions	question	NOUN
crl-16366	168	11	medium	medium	NOUN
crl-16366	168	12	f	f	NOUN
crl-16366	168	13	%	%	NOUN
crl-16366	168	14	online	online	ADJ
crl-16366	168	15	chat	chat	PROPN
crl-16366	168	16	reference	reference	NOUN
crl-16366	168	17	16	16	NUM
crl-16366	168	18	53.3	53.3	NUM
crl-16366	168	19	%	%	NOUN
crl-16366	168	20	face	face	NOUN
crl-16366	168	21	-	-	PUNCT
crl-16366	168	22	to	to	ADP
crl-16366	168	23	-	-	PUNCT
crl-16366	168	24	face	face	NOUN
crl-16366	168	25	consultation	consultation	NOUN
crl-16366	168	26	8	8	NUM
crl-16366	168	27	26.7	26.7	NUM
crl-16366	168	28	%	%	NOUN
crl-16366	168	29	e	e	NOUN
crl-16366	168	30	-	-	NOUN
crl-16366	168	31	mail	mail	NOUN
crl-16366	168	32	reference	reference	NOUN
crl-16366	168	33	5	5	NUM
crl-16366	168	34	16.7	16.7	NUM
crl-16366	168	35	%	%	NOUN
crl-16366	168	36	telephone	telephone	NOUN
crl-16366	168	37	consultation	consultation	NOUN
crl-16366	168	38	1	1	NUM
crl-16366	168	39	3.3	3.3	NUM
crl-16366	168	40	%	%	NOUN
crl-16366	168	41	skype	skype	NOUN
crl-16366	168	42	video	video	NOUN
crl-16366	168	43	reference	reference	NOUN
crl-16366	168	44	0	0	NUM
crl-16366	168	45	0.0	0.0	NUM
crl-16366	168	46	%	%	NOUN
crl-16366	168	47	text	text	NOUN
crl-16366	168	48	0	0	NUM
crl-16366	168	49	0.0	0.0	NUM
crl-16366	168	50	%	%	NOUN
crl-16366	168	51	table	table	NOUN
crl-16366	168	52	6	6	NUM
crl-16366	168	53	reference	reference	NOUN
crl-16366	168	54	service	service	NOUN
crl-16366	168	55	preferences	preference	NOUN
crl-16366	168	56	for	for	ADP
crl-16366	168	57	factual	factual	ADJ
crl-16366	168	58	questions	question	NOUN
crl-16366	168	59	medium	medium	ADJ
crl-16366	168	60	f	f	NOUN
crl-16366	168	61	%	%	NOUN
crl-16366	168	62	online	online	ADJ
crl-16366	168	63	chat	chat	PROPN
crl-16366	168	64	reference	reference	NOUN
crl-16366	168	65	18	18	NUM
crl-16366	168	66	60.0	60.0	NUM
crl-16366	168	67	%	%	NOUN
crl-16366	168	68	telephone	telephone	NOUN
crl-16366	168	69	consultation	consultation	NOUN
crl-16366	168	70	4	4	NUM
crl-16366	168	71	13.3	13.3	NUM
crl-16366	168	72	%	%	NOUN
crl-16366	168	73	text	text	NOUN
crl-16366	168	74	-	-	PUNCT
crl-16366	168	75	a	a	DET
crl-16366	168	76	-	-	PUNCT
crl-16366	168	77	librarian	librarian	ADJ
crl-16366	168	78	reference	reference	NOUN
crl-16366	168	79	3	3	NUM
crl-16366	168	80	10.0	10.0	NUM
crl-16366	168	81	%	%	NOUN
crl-16366	168	82	face	face	NOUN
crl-16366	168	83	-	-	PUNCT
crl-16366	168	84	to	to	ADP
crl-16366	168	85	-	-	PUNCT
crl-16366	168	86	face	face	NOUN
crl-16366	168	87	consultation	consultation	NOUN
crl-16366	168	88	2	2	NUM
crl-16366	168	89	6.7	6.7	NUM
crl-16366	168	90	%	%	NOUN
crl-16366	168	91	other	other	ADJ
crl-16366	168	92	2	2	NUM
crl-16366	168	93	6.7	6.7	NUM
crl-16366	168	94	%	%	NOUN
crl-16366	168	95	e	e	NOUN
crl-16366	168	96	-	-	NOUN
crl-16366	168	97	mail	mail	NOUN
crl-16366	168	98	reference	reference	NOUN
crl-16366	168	99	1	1	NUM
crl-16366	168	100	3.3	3.3	NUM
crl-16366	168	101	%	%	NOUN
crl-16366	168	102	skype	skype	NOUN
crl-16366	168	103	video	video	NOUN
crl-16366	168	104	reference	reference	NOUN
crl-16366	168	105	0	0	NUM
crl-16366	168	106	0.0	0.0	NUM
crl-16366	168	107	%	%	NOUN
crl-16366	168	108	a	a	DET
crl-16366	168	109	usability	usability	NOUN
crl-16366	168	110	evaluation	evaluation	NOUN
crl-16366	168	111	of	of	ADP
crl-16366	168	112	academic	academic	ADJ
crl-16366	168	113	virtual	virtual	ADJ
crl-16366	168	114	reference	reference	NOUN
crl-16366	168	115	services	service	VERB
crl-16366	168	116	319	319	NUM
crl-16366	168	117	connections	connection	NOUN
crl-16366	168	118	.	.	PUNCT
crl-16366	169	1	second	second	ADJ
crl-16366	169	2	,	,	PUNCT
crl-16366	169	3	while	while	SCONJ
crl-16366	169	4	some	some	PRON
crl-16366	169	5	lauded	laud	VERB
crl-16366	169	6	the	the	DET
crl-16366	169	7	ability	ability	NOUN
crl-16366	169	8	to	to	PART
crl-16366	169	9	see	see	VERB
crl-16366	169	10	and	and	CCONJ
crl-16366	169	11	hear	hear	VERB
crl-16366	169	12	the	the	DET
crl-16366	169	13	reference	reference	NOUN
crl-16366	169	14	librarian	librarian	NOUN
crl-16366	169	15	,	,	PUNCT
crl-16366	169	16	others	other	NOUN
crl-16366	169	17	did	do	AUX
crl-16366	169	18	not	not	PART
crl-16366	169	19	feel	feel	VERB
crl-16366	169	20	that	that	SCONJ
crl-16366	169	21	visual	visual	ADJ
crl-16366	169	22	cues	cue	NOUN
crl-16366	169	23	added	add	VERB
crl-16366	169	24	anything	anything	PRON
crl-16366	169	25	to	to	ADP
crl-16366	169	26	the	the	DET
crl-16366	169	27	process	process	NOUN
crl-16366	169	28	and	and	CCONJ
crl-16366	169	29	at	at	ADP
crl-16366	169	30	times	time	NOUN
crl-16366	169	31	made	make	VERB
crl-16366	169	32	them	they	PRON
crl-16366	169	33	feel	feel	VERB
crl-16366	169	34	uncomfortable	uncomfortable	ADJ
crl-16366	169	35	.	.	PUNCT
crl-16366	170	1	one	one	NUM
crl-16366	170	2	participant	participant	NOUN
crl-16366	170	3	noted	note	VERB
crl-16366	170	4	the	the	DET
crl-16366	170	5	differences	difference	NOUN
crl-16366	170	6	between	between	ADP
crl-16366	170	7	chat	chat	NOUN
crl-16366	170	8	and	and	CCONJ
crl-16366	170	9	skype	skype	NOUN
crl-16366	170	10	:	:	PUNCT
crl-16366	170	11	“	"	PUNCT
crl-16366	170	12	chat	chat	PROPN
crl-16366	170	13	was	be	AUX
crl-16366	170	14	very	very	ADV
crl-16366	170	15	fast	fast	ADJ
crl-16366	170	16	and	and	CCONJ
crl-16366	170	17	simple	simple	ADJ
crl-16366	170	18	to	to	ADP
crl-16366	170	19	use	use	NOUN
crl-16366	170	20	—	—	PUNCT
crl-16366	170	21	i	i	PRON
crl-16366	170	22	did	do	AUX
crl-16366	170	23	n’t	not	PART
crl-16366	170	24	have	have	VERB
crl-16366	170	25	to	to	PART
crl-16366	170	26	download	download	VERB
crl-16366	170	27	a	a	DET
crl-16366	170	28	new	new	ADJ
crl-16366	170	29	program	program	NOUN
crl-16366	170	30	onto	onto	ADP
crl-16366	170	31	my	my	PRON
crl-16366	170	32	computer	computer	NOUN
crl-16366	170	33	to	to	PART
crl-16366	170	34	get	get	VERB
crl-16366	170	35	answers	answer	NOUN
crl-16366	170	36	.	.	PUNCT
crl-16366	171	1	also	also	ADV
crl-16366	171	2	,	,	PUNCT
crl-16366	171	3	being	be	AUX
crl-16366	171	4	able	able	ADJ
crl-16366	171	5	to	to	PART
crl-16366	171	6	see	see	VERB
crl-16366	171	7	and	and	CCONJ
crl-16366	171	8	hear	hear	VERB
crl-16366	171	9	the	the	DET
crl-16366	171	10	person	person	NOUN
crl-16366	171	11	made	make	VERB
crl-16366	171	12	me	i	PRON
crl-16366	171	13	feel	feel	VERB
crl-16366	171	14	a	a	DET
crl-16366	171	15	little	little	ADJ
crl-16366	171	16	weird	weird	ADJ
crl-16366	171	17	because	because	SCONJ
crl-16366	171	18	i	i	PRON
crl-16366	171	19	do	do	AUX
crl-16366	171	20	n’t	not	PART
crl-16366	171	21	usually	usually	ADV
crl-16366	171	22	communicate	communicate	VERB
crl-16366	171	23	with	with	ADP
crl-16366	171	24	people	people	NOUN
crl-16366	171	25	via	via	ADP
crl-16366	171	26	video	video	NOUN
crl-16366	171	27	chat	chat	PROPN
crl-16366	171	28	.	.	PUNCT
crl-16366	171	29	”	"	PUNCT
crl-16366	172	1	high	high	ADJ
crl-16366	172	2	usability	usability	NOUN
crl-16366	172	3	,	,	PUNCT
crl-16366	172	4	high	high	ADJ
crl-16366	172	5	satisfaction	satisfaction	NOUN
crl-16366	172	6	the	the	DET
crl-16366	172	7	international	international	ADJ
crl-16366	172	8	organization	organization	NOUN
crl-16366	172	9	for	for	ADP
crl-16366	172	10	standardization	standardization	NOUN
crl-16366	172	11	defined	define	VERB
crl-16366	172	12	usability	usability	NOUN
crl-16366	172	13	as	as	ADP
crl-16366	172	14	a	a	DET
crl-16366	172	15	person	person	NOUN
crl-16366	172	16	’s	’s	PART
crl-16366	172	17	ability	ability	NOUN
crl-16366	172	18	to	to	PART
crl-16366	172	19	use	use	VERB
crl-16366	172	20	a	a	DET
crl-16366	172	21	product	product	NOUN
crl-16366	172	22	or	or	CCONJ
crl-16366	172	23	service	service	NOUN
crl-16366	172	24	with	with	ADP
crl-16366	172	25	maximum	maximum	ADJ
crl-16366	172	26	effectiveness	effectiveness	NOUN
crl-16366	172	27	,	,	PUNCT
crl-16366	172	28	efficiency	efficiency	NOUN
crl-16366	172	29	,	,	PUNCT
crl-16366	172	30	and	and	CCONJ
crl-16366	172	31	satisfaction	satisfaction	NOUN
crl-16366	172	32	.	.	PUNCT
crl-16366	173	1	using	use	VERB
crl-16366	173	2	this	this	DET
crl-16366	173	3	framework	framework	NOUN
crl-16366	173	4	,	,	PUNCT
crl-16366	173	5	our	our	PRON
crl-16366	173	6	study	study	NOUN
crl-16366	173	7	found	find	VERB
crl-16366	173	8	a	a	DET
crl-16366	173	9	perfect	perfect	ADJ
crl-16366	173	10	positive	positive	ADJ
crl-16366	173	11	relationship	relationship	NOUN
crl-16366	173	12	between	between	ADP
crl-16366	173	13	user	user	NOUN
crl-16366	173	14	preferences	preference	NOUN
crl-16366	173	15	and	and	CCONJ
crl-16366	173	16	how	how	SCONJ
crl-16366	173	17	they	they	PRON
crl-16366	173	18	rated	rate	VERB
crl-16366	173	19	each	each	DET
crl-16366	173	20	reference	reference	NOUN
crl-16366	173	21	service	service	NOUN
crl-16366	173	22	across	across	ADP
crl-16366	173	23	usability	usability	NOUN
crl-16366	173	24	factors	factor	NOUN
crl-16366	173	25	—	—	PUNCT
crl-16366	173	26	the	the	PRON
crl-16366	173	27	higher	high	ADJ
crl-16366	173	28	the	the	DET
crl-16366	173	29	usability	usability	NOUN
crl-16366	173	30	,	,	PUNCT
crl-16366	173	31	the	the	PRON
crl-16366	173	32	more	more	ADV
crl-16366	173	33	highly	highly	ADV
crl-16366	173	34	rated	rate	VERB
crl-16366	173	35	the	the	DET
crl-16366	173	36	reference	reference	NOUN
crl-16366	173	37	service	service	NOUN
crl-16366	173	38	was	be	AUX
crl-16366	173	39	.	.	PUNCT
crl-16366	174	1	in	in	ADP
crl-16366	174	2	other	other	ADJ
crl-16366	174	3	words	word	NOUN
crl-16366	174	4	,	,	PUNCT
crl-16366	174	5	the	the	PRON
crl-16366	174	6	higher	high	ADJ
crl-16366	174	7	the	the	DET
crl-16366	174	8	participant	participant	NOUN
crl-16366	174	9	’s	’s	PART
crl-16366	174	10	return	return	VERB
crl-16366	174	11	-	-	PUNCT
crl-16366	174	12	on	on	ADP
crl-16366	174	13	-	-	PUNCT
crl-16366	174	14	investment	investment	NOUN
crl-16366	174	15	in	in	ADP
crl-16366	174	16	terms	term	NOUN
crl-16366	174	17	of	of	ADP
crl-16366	174	18	time	time	NOUN
crl-16366	174	19	and	and	CCONJ
crl-16366	174	20	mental	mental	ADJ
crl-16366	174	21	effort	effort	NOUN
crl-16366	174	22	,	,	PUNCT
crl-16366	174	23	the	the	PRON
crl-16366	174	24	more	more	ADV
crl-16366	174	25	highly	highly	ADV
crl-16366	174	26	rated	rate	VERB
crl-16366	174	27	the	the	DET
crl-16366	174	28	service	service	NOUN
crl-16366	174	29	.	.	PUNCT
crl-16366	175	1	this	this	PRON
crl-16366	175	2	supports	support	VERB
crl-16366	175	3	the	the	DET
crl-16366	175	4	concept	concept	NOUN
crl-16366	175	5	from	from	ADP
crl-16366	175	6	warwick	warwick	PROPN
crl-16366	175	7	et	et	PROPN
crl-16366	175	8	al	al	PROPN
crl-16366	175	9	.	.	PROPN
crl-16366	175	10	of	of	ADP
crl-16366	175	11	strategic	strategic	ADJ
crl-16366	175	12	satisficing	satisficing	NOUN
crl-16366	175	13	,	,	PUNCT
crl-16366	175	14	where	where	SCONJ
crl-16366	175	15	students	student	NOUN
crl-16366	175	16	choose	choose	VERB
crl-16366	175	17	the	the	DET
crl-16366	175	18	information	information	NOUN
crl-16366	175	19	-	-	PUNCT
crl-16366	175	20	seeking	seek	VERB
crl-16366	175	21	paths	path	NOUN
crl-16366	175	22	that	that	PRON
crl-16366	175	23	are	be	AUX
crl-16366	175	24	most	most	ADV
crl-16366	175	25	comfortable	comfortable	ADJ
crl-16366	175	26	and	and	CCONJ
crl-16366	175	27	convenient	convenient	ADJ
crl-16366	175	28	for	for	ADP
crl-16366	175	29	them.45	them.45	NOUN
crl-16366	175	30	the	the	DET
crl-16366	175	31	results	result	NOUN
crl-16366	175	32	of	of	ADP
crl-16366	175	33	the	the	DET
crl-16366	175	34	study	study	NOUN
crl-16366	175	35	suggest	suggest	VERB
crl-16366	175	36	that	that	SCONJ
crl-16366	175	37	each	each	PRON
crl-16366	175	38	of	of	ADP
crl-16366	175	39	its	its	PRON
crl-16366	175	40	three	three	NUM
crl-16366	175	41	research	research	NOUN
crl-16366	175	42	questions	question	NOUN
crl-16366	175	43	can	can	AUX
crl-16366	175	44	be	be	AUX
crl-16366	175	45	answered	answer	VERB
crl-16366	175	46	:	:	PUNCT
crl-16366	175	47	online	online	ADJ
crl-16366	175	48	chat	chat	PROPN
crl-16366	175	49	was	be	AUX
crl-16366	175	50	found	find	VERB
crl-16366	175	51	to	to	PART
crl-16366	175	52	be	be	AUX
crl-16366	175	53	the	the	DET
crl-16366	175	54	most	most	ADV
crl-16366	175	55	usable	usable	ADJ
crl-16366	175	56	and	and	CCONJ
crl-16366	175	57	participant	participant	ADJ
crl-16366	175	58	preference	preference	NOUN
crl-16366	175	59	was	be	AUX
crl-16366	175	60	independent	independent	ADJ
crl-16366	175	61	of	of	ADP
crl-16366	175	62	all	all	DET
crl-16366	175	63	other	other	ADJ
crl-16366	175	64	factors	factor	NOUN
crl-16366	175	65	examined	examine	VERB
crl-16366	175	66	including	include	VERB
crl-16366	175	67	type	type	NOUN
crl-16366	175	68	of	of	ADP
crl-16366	175	69	question	question	NOUN
crl-16366	175	70	,	,	PUNCT
crl-16366	175	71	university	university	NOUN
crl-16366	175	72	service	service	NOUN
crl-16366	175	73	tested	test	VERB
crl-16366	175	74	,	,	PUNCT
crl-16366	175	75	gender	gender	NOUN
crl-16366	175	76	,	,	PUNCT
crl-16366	175	77	race	race	NOUN
crl-16366	175	78	,	,	PUNCT
crl-16366	175	79	academic	academic	ADJ
crl-16366	175	80	status	status	NOUN
crl-16366	175	81	,	,	PUNCT
crl-16366	175	82	or	or	CCONJ
crl-16366	175	83	age	age	NOUN
crl-16366	175	84	.	.	PUNCT
crl-16366	176	1	study	study	NOUN
crl-16366	176	2	limitations	limitation	NOUN
crl-16366	176	3	the	the	DET
crl-16366	176	4	study	study	NOUN
crl-16366	176	5	had	have	VERB
crl-16366	176	6	four	four	NUM
crl-16366	176	7	primary	primary	ADJ
crl-16366	176	8	limitations	limitation	NOUN
crl-16366	176	9	.	.	PUNCT
crl-16366	177	1	first	first	ADV
crl-16366	177	2	,	,	PUNCT
crl-16366	177	3	the	the	DET
crl-16366	177	4	study	study	NOUN
crl-16366	177	5	conducted	conduct	VERB
crl-16366	177	6	a	a	DET
crl-16366	177	7	usability	usability	NOUN
crl-16366	177	8	evaluation	evaluation	NOUN
crl-16366	177	9	instead	instead	ADV
crl-16366	177	10	of	of	ADP
crl-16366	177	11	a	a	DET
crl-16366	177	12	traditional	traditional	ADJ
crl-16366	177	13	usability	usability	NOUN
crl-16366	177	14	test	test	NOUN
crl-16366	177	15	with	with	ADP
crl-16366	177	16	participants	participant	NOUN
crl-16366	177	17	in	in	ADP
crl-16366	177	18	a	a	DET
crl-16366	177	19	lab	lab	NOUN
crl-16366	177	20	setting	setting	NOUN
crl-16366	177	21	;	;	PUNCT
crl-16366	177	22	outside	outside	ADP
crl-16366	177	23	of	of	ADP
crl-16366	177	24	this	this	DET
crl-16366	177	25	controlled	control	VERB
crl-16366	177	26	testing	testing	NOUN
crl-16366	177	27	environment	environment	NOUN
crl-16366	177	28	,	,	PUNCT
crl-16366	177	29	the	the	DET
crl-16366	177	30	study	study	NOUN
crl-16366	177	31	relied	rely	VERB
crl-16366	177	32	on	on	ADP
crl-16366	177	33	the	the	DET
crl-16366	177	34	selfreports	selfreport	NOUN
crl-16366	177	35	of	of	ADP
crl-16366	177	36	students	student	NOUN
crl-16366	177	37	under	under	ADP
crl-16366	177	38	the	the	DET
crl-16366	177	39	assumption	assumption	NOUN
crl-16366	177	40	that	that	SCONJ
crl-16366	177	41	they	they	PRON
crl-16366	177	42	actually	actually	ADV
crl-16366	177	43	completed	complete	VERB
crl-16366	177	44	all	all	DET
crl-16366	177	45	tasks	task	NOUN
crl-16366	177	46	and	and	CCONJ
crl-16366	177	47	participant	participant	NOUN
crl-16366	177	48	put	put	VERB
crl-16366	177	49	it	it	PRON
crl-16366	177	50	,	,	PUNCT
crl-16366	177	51	“	"	PUNCT
crl-16366	177	52	i	i	PRON
crl-16366	177	53	like	like	VERB
crl-16366	177	54	the	the	DET
crl-16366	177	55	telephone	telephone	NOUN
crl-16366	177	56	for	for	ADP
crl-16366	177	57	when	when	SCONJ
crl-16366	177	58	i	i	PRON
crl-16366	177	59	need	need	VERB
crl-16366	177	60	information	information	NOUN
crl-16366	177	61	quickly	quickly	ADV
crl-16366	177	62	and	and	CCONJ
crl-16366	177	63	right	right	ADV
crl-16366	177	64	then	then	ADV
crl-16366	177	65	.	.	PUNCT
crl-16366	177	66	”	"	PUNCT
crl-16366	178	1	another	another	PRON
crl-16366	178	2	noted	note	VERB
crl-16366	178	3	,	,	PUNCT
crl-16366	178	4	“	"	PUNCT
crl-16366	178	5	through	through	ADP
crl-16366	178	6	telephone	telephone	NOUN
crl-16366	178	7	you	you	PRON
crl-16366	178	8	can	can	AUX
crl-16366	178	9	again	again	ADV
crl-16366	178	10	ask	ask	VERB
crl-16366	178	11	questions	question	NOUN
crl-16366	178	12	or	or	CCONJ
crl-16366	178	13	recheck	recheck	VERB
crl-16366	178	14	something	something	PRON
crl-16366	178	15	with	with	ADP
crl-16366	178	16	the	the	DET
crl-16366	178	17	person	person	NOUN
crl-16366	178	18	and	and	CCONJ
crl-16366	178	19	would	would	AUX
crl-16366	178	20	receive	receive	VERB
crl-16366	178	21	more	more	ADV
crl-16366	178	22	accurate	accurate	ADJ
crl-16366	178	23	response	response	NOUN
crl-16366	178	24	in	in	ADP
crl-16366	178	25	a	a	DET
crl-16366	178	26	timely	timely	ADJ
crl-16366	178	27	manner	manner	NOUN
crl-16366	178	28	.	.	PUNCT
crl-16366	178	29	”	"	PUNCT
crl-16366	179	1	one	one	NUM
crl-16366	179	2	negative	negative	ADJ
crl-16366	179	3	for	for	ADP
crl-16366	179	4	telephone	telephone	NOUN
crl-16366	179	5	service	service	NOUN
crl-16366	179	6	is	be	AUX
crl-16366	179	7	that	that	SCONJ
crl-16366	179	8	it	it	PRON
crl-16366	179	9	may	may	AUX
crl-16366	179	10	cost	cost	VERB
crl-16366	179	11	students	student	NOUN
crl-16366	179	12	money	money	NOUN
crl-16366	179	13	by	by	ADP
crl-16366	179	14	using	use	VERB
crl-16366	179	15	limited	limited	ADJ
crl-16366	179	16	cell	cell	NOUN
crl-16366	179	17	phone	phone	NOUN
crl-16366	179	18	minutes	minute	NOUN
crl-16366	179	19	.	.	PUNCT
crl-16366	180	1	e	e	X
crl-16366	180	2	-	-	NOUN
crl-16366	180	3	mail	mail	NOUN
crl-16366	180	4	was	be	AUX
crl-16366	180	5	the	the	DET
crl-16366	180	6	third	third	ADV
crl-16366	180	7	-	-	PUNCT
crl-16366	180	8	rated	rate	VERB
crl-16366	180	9	reference	reference	NOUN
crl-16366	180	10	service	service	NOUN
crl-16366	180	11	.	.	PUNCT
crl-16366	181	1	unlike	unlike	ADP
crl-16366	181	2	the	the	DET
crl-16366	181	3	other	other	ADJ
crl-16366	181	4	four	four	NUM
crl-16366	181	5	services	service	NOUN
crl-16366	181	6	,	,	PUNCT
crl-16366	181	7	the	the	DET
crl-16366	181	8	majority	majority	NOUN
crl-16366	181	9	of	of	ADP
crl-16366	181	10	e	e	NOUN
crl-16366	181	11	-	-	NOUN
crl-16366	181	12	mail	mail	NOUN
crl-16366	181	13	transactions	transaction	NOUN
crl-16366	181	14	took	take	VERB
crl-16366	181	15	over	over	ADP
crl-16366	181	16	12	12	NUM
crl-16366	181	17	hours	hour	NOUN
crl-16366	181	18	to	to	PART
crl-16366	181	19	complete	complete	VERB
crl-16366	181	20	.	.	PUNCT
crl-16366	182	1	while	while	SCONJ
crl-16366	182	2	it	it	PRON
crl-16366	182	3	is	be	AUX
crl-16366	182	4	much	much	ADV
crl-16366	182	5	slower	slow	ADJ
crl-16366	182	6	compared	compare	VERB
crl-16366	182	7	to	to	ADP
crl-16366	182	8	the	the	DET
crl-16366	182	9	other	other	ADJ
crl-16366	182	10	services	service	NOUN
crl-16366	182	11	,	,	PUNCT
crl-16366	182	12	strong	strong	ADJ
crl-16366	182	13	points	point	NOUN
crl-16366	182	14	include	include	VERB
crl-16366	182	15	the	the	DET
crl-16366	182	16	ability	ability	NOUN
crl-16366	182	17	to	to	PART
crl-16366	182	18	ask	ask	VERB
crl-16366	182	19	a	a	DET
crl-16366	182	20	detailed	detailed	ADJ
crl-16366	182	21	question	question	NOUN
crl-16366	182	22	and	and	CCONJ
crl-16366	182	23	receive	receive	VERB
crl-16366	182	24	a	a	DET
crl-16366	182	25	similarly	similarly	ADV
crl-16366	182	26	detailed	detailed	ADJ
crl-16366	182	27	response	response	NOUN
crl-16366	182	28	with	with	ADP
crl-16366	182	29	web	web	NOUN
crl-16366	182	30	links	link	NOUN
crl-16366	182	31	.	.	PUNCT
crl-16366	183	1	in	in	ADP
crl-16366	183	2	addition	addition	NOUN
crl-16366	183	3	,	,	PUNCT
crl-16366	183	4	it	it	PRON
crl-16366	183	5	serves	serve	VERB
crl-16366	183	6	as	as	ADP
crl-16366	183	7	a	a	DET
crl-16366	183	8	written	write	VERB
crl-16366	183	9	record	record	NOUN
crl-16366	183	10	that	that	PRON
crl-16366	183	11	can	can	AUX
crl-16366	183	12	be	be	AUX
crl-16366	183	13	referred	refer	VERB
crl-16366	183	14	back	back	ADV
crl-16366	183	15	to	to	ADP
crl-16366	183	16	anytime	anytime	NOUN
crl-16366	183	17	.	.	PUNCT
crl-16366	184	1	one	one	NUM
crl-16366	184	2	participant	participant	NOUN
crl-16366	184	3	noted	note	VERB
crl-16366	184	4	,	,	PUNCT
crl-16366	184	5	“	"	PUNCT
crl-16366	184	6	[	[	X
crl-16366	184	7	e	e	NOUN
crl-16366	184	8	-	-	NOUN
crl-16366	184	9	mail	mail	NOUN
crl-16366	184	10	]	]	PUNCT
crl-16366	184	11	communication	communication	NOUN
crl-16366	184	12	allows	allow	VERB
crl-16366	184	13	for	for	SCONJ
crl-16366	184	14	the	the	DET
crl-16366	184	15	responder	responder	NOUN
crl-16366	184	16	to	to	PART
crl-16366	184	17	provided	provide	VERB
crl-16366	184	18	[	[	PUNCT
crl-16366	184	19	sic	sic	ADJ
crl-16366	184	20	]	]	PUNCT
crl-16366	184	21	detailed	detailed	ADJ
crl-16366	184	22	information	information	NOUN
crl-16366	184	23	along	along	ADP
crl-16366	184	24	with	with	ADP
crl-16366	184	25	links	link	NOUN
crl-16366	184	26	,	,	PUNCT
crl-16366	184	27	examples	example	NOUN
crl-16366	184	28	,	,	PUNCT
crl-16366	184	29	and	and	CCONJ
crl-16366	184	30	attachments	attachment	NOUN
crl-16366	184	31	.	.	PUNCT
crl-16366	184	32	”	"	PUNCT
crl-16366	185	1	text	text	NOUN
crl-16366	185	2	messaging	messaging	NOUN
crl-16366	185	3	was	be	AUX
crl-16366	185	4	rated	rate	VERB
crl-16366	185	5	much	much	ADV
crl-16366	185	6	lower	low	ADJ
crl-16366	185	7	than	than	SCONJ
crl-16366	185	8	expected	expect	VERB
crl-16366	185	9	given	give	VERB
crl-16366	185	10	the	the	DET
crl-16366	185	11	prevalence	prevalence	NOUN
crl-16366	185	12	in	in	ADP
crl-16366	185	13	which	which	PRON
crl-16366	185	14	students	student	NOUN
crl-16366	185	15	use	use	VERB
crl-16366	185	16	text	text	NOUN
crl-16366	185	17	messaging	messaging	NOUN
crl-16366	185	18	for	for	ADP
crl-16366	185	19	social	social	ADJ
crl-16366	185	20	communication	communication	NOUN
crl-16366	185	21	.	.	PUNCT
crl-16366	186	1	participants	participant	NOUN
crl-16366	186	2	noted	note	VERB
crl-16366	186	3	that	that	SCONJ
crl-16366	186	4	one	one	NUM
crl-16366	186	5	of	of	ADP
crl-16366	186	6	the	the	DET
crl-16366	186	7	reasons	reason	NOUN
crl-16366	186	8	text	text	NOUN
crl-16366	186	9	was	be	AUX
crl-16366	186	10	rated	rate	VERB
crl-16366	186	11	so	so	ADV
crl-16366	186	12	low	low	ADJ
crl-16366	186	13	was	be	AUX
crl-16366	186	14	that	that	SCONJ
crl-16366	186	15	,	,	PUNCT
crl-16366	186	16	although	although	SCONJ
crl-16366	186	17	it	it	PRON
crl-16366	186	18	is	be	AUX
crl-16366	186	19	very	very	ADV
crl-16366	186	20	similar	similar	ADJ
crl-16366	186	21	to	to	ADP
crl-16366	186	22	online	online	ADJ
crl-16366	186	23	chat	chat	PROPN
crl-16366	186	24	,	,	PUNCT
crl-16366	186	25	they	they	PRON
crl-16366	186	26	had	have	VERB
crl-16366	186	27	to	to	PART
crl-16366	186	28	remember	remember	VERB
crl-16366	186	29	a	a	DET
crl-16366	186	30	phone	phone	NOUN
crl-16366	186	31	number	number	NOUN
crl-16366	186	32	and	and	CCONJ
crl-16366	186	33	use	use	VERB
crl-16366	186	34	a	a	DET
crl-16366	186	35	cell	cell	NOUN
crl-16366	186	36	phone	phone	NOUN
crl-16366	186	37	as	as	SCONJ
crl-16366	186	38	opposed	oppose	VERB
crl-16366	186	39	to	to	ADP
crl-16366	186	40	just	just	ADV
crl-16366	186	41	opening	open	VERB
crl-16366	186	42	a	a	DET
crl-16366	186	43	web	web	NOUN
crl-16366	186	44	browser	browser	NOUN
crl-16366	186	45	and	and	CCONJ
crl-16366	186	46	engaging	engage	VERB
crl-16366	186	47	in	in	ADP
crl-16366	186	48	an	an	DET
crl-16366	186	49	online	online	ADJ
crl-16366	186	50	chat	chat	NOUN
crl-16366	186	51	from	from	ADP
crl-16366	186	52	their	their	PRON
crl-16366	186	53	computer	computer	NOUN
crl-16366	186	54	.	.	PUNCT
crl-16366	187	1	as	as	SCONJ
crl-16366	187	2	one	one	NUM
crl-16366	187	3	participant	participant	NOUN
crl-16366	187	4	noted	note	VERB
crl-16366	187	5	,	,	PUNCT
crl-16366	187	6	“	"	PUNCT
crl-16366	187	7	i	i	PRON
crl-16366	187	8	liked	like	VERB
crl-16366	187	9	chat	chat	VERB
crl-16366	187	10	better	well	ADV
crl-16366	187	11	than	than	ADP
crl-16366	187	12	text	text	NOUN
crl-16366	187	13	messaging	messaging	NOUN
crl-16366	187	14	because	because	SCONJ
crl-16366	187	15	it	it	PRON
crl-16366	187	16	was	be	AUX
crl-16366	187	17	all	all	ADV
crl-16366	187	18	on	on	ADP
crl-16366	187	19	the	the	DET
crl-16366	187	20	computer	computer	NOUN
crl-16366	187	21	.	.	PUNCT
crl-16366	188	1	the	the	DET
crl-16366	188	2	chat	chat	PROPN
crl-16366	188	3	told	tell	VERB
crl-16366	188	4	me	i	PRON
crl-16366	188	5	when	when	SCONJ
crl-16366	188	6	the	the	DET
crl-16366	188	7	person	person	NOUN
crl-16366	188	8	was	be	AUX
crl-16366	188	9	responding	respond	VERB
crl-16366	188	10	so	so	ADV
crl-16366	188	11	i	i	PRON
crl-16366	188	12	liked	like	VERB
crl-16366	188	13	that	that	PRON
crl-16366	188	14	.	.	PUNCT
crl-16366	189	1	i	i	PRON
crl-16366	189	2	was	be	AUX
crl-16366	189	3	n’t	not	PART
crl-16366	189	4	just	just	ADV
crl-16366	189	5	waiting	wait	VERB
crl-16366	189	6	around	around	ADV
crl-16366	189	7	.	.	PUNCT
crl-16366	189	8	”	"	PUNCT
crl-16366	190	1	another	another	DET
crl-16366	190	2	issue	issue	NOUN
crl-16366	190	3	was	be	AUX
crl-16366	190	4	the	the	DET
crl-16366	190	5	quality	quality	NOUN
crl-16366	190	6	of	of	ADP
crl-16366	190	7	support	support	NOUN
crl-16366	190	8	for	for	ADP
crl-16366	190	9	text	text	NOUN
crl-16366	190	10	messaging	messaging	NOUN
crl-16366	190	11	reference	reference	NOUN
crl-16366	190	12	services	service	NOUN
crl-16366	190	13	as	as	SCONJ
crl-16366	190	14	several	several	ADJ
crl-16366	190	15	participants	participant	NOUN
crl-16366	190	16	noted	note	VERB
crl-16366	190	17	they	they	PRON
crl-16366	190	18	never	never	ADV
crl-16366	190	19	received	receive	VERB
crl-16366	190	20	a	a	DET
crl-16366	190	21	response	response	NOUN
crl-16366	190	22	at	at	ADV
crl-16366	190	23	all	all	ADV
crl-16366	190	24	and	and	CCONJ
crl-16366	190	25	gave	give	VERB
crl-16366	190	26	up	up	ADP
crl-16366	190	27	.	.	PUNCT
crl-16366	191	1	skype	skype	PROPN
crl-16366	191	2	was	be	AUX
crl-16366	191	3	the	the	DET
crl-16366	191	4	lowest	lowest	ADV
crl-16366	191	5	-	-	PUNCT
crl-16366	191	6	rated	rate	VERB
crl-16366	191	7	reference	reference	NOUN
crl-16366	191	8	service	service	NOUN
crl-16366	191	9	.	.	PUNCT
crl-16366	192	1	analysis	analysis	NOUN
crl-16366	192	2	of	of	ADP
crl-16366	192	3	participant	participant	ADJ
crl-16366	192	4	comments	comment	NOUN
crl-16366	192	5	suggests	suggest	VERB
crl-16366	192	6	that	that	SCONJ
crl-16366	192	7	this	this	DET
crl-16366	192	8	low	low	ADJ
crl-16366	192	9	rating	rating	NOUN
crl-16366	192	10	was	be	AUX
crl-16366	192	11	due	due	ADJ
crl-16366	192	12	to	to	ADP
crl-16366	192	13	a	a	DET
crl-16366	192	14	host	host	NOUN
crl-16366	192	15	of	of	ADP
crl-16366	192	16	problems	problem	NOUN
crl-16366	192	17	.	.	PUNCT
crl-16366	193	1	first	first	ADV
crl-16366	193	2	was	be	AUX
crl-16366	193	3	technical	technical	ADJ
crl-16366	193	4	in	in	ADP
crl-16366	193	5	nature	nature	NOUN
crl-16366	193	6	—	—	PUNCT
crl-16366	193	7	some	some	PRON
crl-16366	193	8	could	could	AUX
crl-16366	193	9	not	not	PART
crl-16366	193	10	get	get	VERB
crl-16366	193	11	the	the	DET
crl-16366	193	12	software	software	NOUN
crl-16366	193	13	to	to	PART
crl-16366	193	14	work	work	VERB
crl-16366	193	15	properly	properly	ADV
crl-16366	193	16	,	,	PUNCT
crl-16366	193	17	some	some	PRON
crl-16366	193	18	did	do	AUX
crl-16366	193	19	not	not	PART
crl-16366	193	20	have	have	VERB
crl-16366	193	21	a	a	DET
crl-16366	193	22	functional	functional	ADJ
crl-16366	193	23	webcam	webcam	NOUN
crl-16366	193	24	,	,	PUNCT
crl-16366	193	25	and	and	CCONJ
crl-16366	193	26	others	other	NOUN
crl-16366	193	27	had	have	AUX
crl-16366	193	28	slow	slow	ADJ
crl-16366	193	29	320	320	NUM
crl-16366	193	30	college	college	NOUN
crl-16366	193	31	&	&	CCONJ
crl-16366	193	32	research	research	PROPN
crl-16366	193	33	libraries	library	NOUN
crl-16366	193	34	may	may	AUX
crl-16366	193	35	2014	2014	NUM
crl-16366	193	36	completed	complete	VERB
crl-16366	193	37	each	each	PRON
crl-16366	193	38	of	of	ADP
crl-16366	193	39	the	the	DET
crl-16366	193	40	usability	usability	NOUN
crl-16366	193	41	surveys	survey	NOUN
crl-16366	193	42	in	in	ADP
crl-16366	193	43	a	a	DET
crl-16366	193	44	valid	valid	ADJ
crl-16366	193	45	,	,	PUNCT
crl-16366	193	46	authentic	authentic	ADJ
crl-16366	193	47	manner	manner	NOUN
crl-16366	193	48	.	.	PUNCT
crl-16366	194	1	second	second	ADJ
crl-16366	194	2	,	,	PUNCT
crl-16366	194	3	a	a	DET
crl-16366	194	4	low	low	ADJ
crl-16366	194	5	sample	sample	NOUN
crl-16366	194	6	size	size	NOUN
crl-16366	194	7	of	of	ADP
crl-16366	194	8	only	only	ADV
crl-16366	194	9	31	31	NUM
crl-16366	194	10	student	student	NOUN
crl-16366	194	11	participants	participant	NOUN
crl-16366	194	12	evaluating	evaluate	VERB
crl-16366	194	13	two	two	NUM
crl-16366	194	14	university	university	NOUN
crl-16366	194	15	reference	reference	NOUN
crl-16366	194	16	services	service	NOUN
crl-16366	194	17	limits	limit	VERB
crl-16366	194	18	the	the	DET
crl-16366	194	19	study	study	NOUN
crl-16366	194	20	’s	’s	PART
crl-16366	194	21	internal	internal	ADJ
crl-16366	194	22	and	and	CCONJ
crl-16366	194	23	external	external	ADJ
crl-16366	194	24	validity	validity	NOUN
crl-16366	194	25	and	and	CCONJ
crl-16366	194	26	overall	overall	ADJ
crl-16366	194	27	generalizability	generalizability	NOUN
crl-16366	194	28	.	.	PUNCT
crl-16366	195	1	the	the	DET
crl-16366	195	2	third	third	ADJ
crl-16366	195	3	major	major	ADJ
crl-16366	195	4	limitation	limitation	NOUN
crl-16366	195	5	was	be	AUX
crl-16366	195	6	that	that	PRON
crl-16366	195	7	skype	skype	NOUN
crl-16366	195	8	reference	reference	NOUN
crl-16366	195	9	services	service	NOUN
crl-16366	195	10	were	be	AUX
crl-16366	195	11	not	not	PART
crl-16366	195	12	offered	offer	VERB
crl-16366	195	13	at	at	ADP
crl-16366	195	14	both	both	DET
crl-16366	195	15	reference	reference	NOUN
crl-16366	195	16	departments	department	NOUN
crl-16366	195	17	,	,	PUNCT
crl-16366	195	18	and	and	CCONJ
crl-16366	195	19	therefore	therefore	ADV
crl-16366	195	20	only	only	ADV
crl-16366	195	21	half	half	NOUN
crl-16366	195	22	of	of	ADP
crl-16366	195	23	the	the	DET
crl-16366	195	24	participants	participant	NOUN
crl-16366	195	25	were	be	AUX
crl-16366	195	26	able	able	ADJ
crl-16366	195	27	to	to	PART
crl-16366	195	28	evaluate	evaluate	VERB
crl-16366	195	29	and	and	CCONJ
crl-16366	195	30	test	test	VERB
crl-16366	195	31	this	this	DET
crl-16366	195	32	service	service	NOUN
crl-16366	195	33	.	.	PUNCT
crl-16366	196	1	the	the	DET
crl-16366	196	2	last	last	ADJ
crl-16366	196	3	primary	primary	ADJ
crl-16366	196	4	limitation	limitation	NOUN
crl-16366	196	5	had	have	VERB
crl-16366	196	6	to	to	PART
crl-16366	196	7	do	do	VERB
crl-16366	196	8	with	with	ADP
crl-16366	196	9	the	the	DET
crl-16366	196	10	quality	quality	NOUN
crl-16366	196	11	of	of	ADP
crl-16366	196	12	scenarios	scenario	NOUN
crl-16366	196	13	used	use	VERB
crl-16366	196	14	to	to	PART
crl-16366	196	15	test	test	VERB
crl-16366	196	16	the	the	DET
crl-16366	196	17	reference	reference	NOUN
crl-16366	196	18	services	service	NOUN
crl-16366	196	19	.	.	PUNCT
crl-16366	197	1	feedback	feedback	NOUN
crl-16366	197	2	from	from	ADP
crl-16366	197	3	one	one	NUM
crl-16366	197	4	library	library	NOUN
crl-16366	197	5	’s	’s	PART
crl-16366	197	6	reference	reference	NOUN
crl-16366	197	7	service	service	NOUN
crl-16366	197	8	staff	staff	NOUN
crl-16366	197	9	was	be	AUX
crl-16366	197	10	that	that	SCONJ
crl-16366	197	11	the	the	DET
crl-16366	197	12	redundant	redundant	ADJ
crl-16366	197	13	questions	question	NOUN
crl-16366	197	14	being	be	AUX
crl-16366	197	15	asked	ask	VERB
crl-16366	197	16	allowed	allow	VERB
crl-16366	197	17	them	they	PRON
crl-16366	197	18	to	to	PART
crl-16366	197	19	recognize	recognize	VERB
crl-16366	197	20	participants	participant	NOUN
crl-16366	197	21	in	in	ADP
crl-16366	197	22	the	the	DET
crl-16366	197	23	study	study	NOUN
crl-16366	197	24	and	and	CCONJ
crl-16366	197	25	may	may	AUX
crl-16366	197	26	have	have	AUX
crl-16366	197	27	slightly	slightly	ADV
crl-16366	197	28	influenced	influence	VERB
crl-16366	197	29	the	the	DET
crl-16366	197	30	quality	quality	NOUN
crl-16366	197	31	of	of	ADP
crl-16366	197	32	responses	response	NOUN
crl-16366	197	33	they	they	PRON
crl-16366	197	34	received	receive	VERB
crl-16366	197	35	.	.	PUNCT
crl-16366	198	1	conclusion	conclusion	VERB
crl-16366	198	2	the	the	DET
crl-16366	198	3	study	study	NOUN
crl-16366	198	4	’s	’s	PART
crl-16366	198	5	implications	implication	NOUN
crl-16366	198	6	center	center	NOUN
crl-16366	198	7	on	on	ADP
crl-16366	198	8	the	the	DET
crl-16366	198	9	fact	fact	NOUN
crl-16366	198	10	that	that	SCONJ
crl-16366	198	11	it	it	PRON
crl-16366	198	12	represents	represent	VERB
crl-16366	198	13	one	one	NUM
crl-16366	198	14	of	of	ADP
crl-16366	198	15	the	the	DET
crl-16366	198	16	first	first	ADJ
crl-16366	198	17	formal	formal	ADJ
crl-16366	198	18	usability	usability	NOUN
crl-16366	198	19	evaluations	evaluation	NOUN
crl-16366	198	20	of	of	ADP
crl-16366	198	21	library	library	ADJ
crl-16366	198	22	virtual	virtual	ADJ
crl-16366	198	23	reference	reference	NOUN
crl-16366	198	24	services	service	NOUN
crl-16366	198	25	using	use	VERB
crl-16366	198	26	a	a	DET
crl-16366	198	27	usability	usability	NOUN
crl-16366	198	28	framework	framework	NOUN
crl-16366	198	29	.	.	PUNCT
crl-16366	199	1	five	five	NUM
crl-16366	199	2	types	type	NOUN
crl-16366	199	3	of	of	ADP
crl-16366	199	4	virtual	virtual	ADJ
crl-16366	199	5	reference	reference	NOUN
crl-16366	199	6	services	service	NOUN
crl-16366	199	7	were	be	AUX
crl-16366	199	8	examined	examine	VERB
crl-16366	199	9	at	at	ADP
crl-16366	199	10	two	two	NUM
crl-16366	199	11	different	different	ADJ
crl-16366	199	12	university	university	NOUN
crl-16366	199	13	reference	reference	NOUN
crl-16366	199	14	departments	department	NOUN
crl-16366	199	15	and	and	CCONJ
crl-16366	199	16	the	the	DET
crl-16366	199	17	results	result	NOUN
crl-16366	199	18	clearly	clearly	ADV
crl-16366	199	19	suggest	suggest	VERB
crl-16366	199	20	that	that	SCONJ
crl-16366	199	21	participant	participant	ADJ
crl-16366	199	22	satisfaction	satisfaction	NOUN
crl-16366	199	23	and	and	CCONJ
crl-16366	199	24	preferences	preference	NOUN
crl-16366	199	25	were	be	AUX
crl-16366	199	26	guided	guide	VERB
crl-16366	199	27	by	by	ADP
crl-16366	199	28	time	time	NOUN
crl-16366	199	29	of	of	ADP
crl-16366	199	30	response	response	NOUN
crl-16366	199	31	,	,	PUNCT
crl-16366	199	32	convenience	convenience	NOUN
crl-16366	199	33	,	,	PUNCT
crl-16366	199	34	effectiveness	effectiveness	NOUN
crl-16366	199	35	,	,	PUNCT
crl-16366	199	36	and	and	CCONJ
crl-16366	199	37	efficiency	efficiency	NOUN
crl-16366	199	38	.	.	PUNCT
crl-16366	200	1	online	online	PROPN
crl-16366	200	2	chat	chat	PROPN
crl-16366	200	3	was	be	AUX
crl-16366	200	4	clearly	clearly	ADV
crl-16366	200	5	preferred	prefer	VERB
crl-16366	200	6	by	by	ADP
crl-16366	200	7	the	the	DET
crl-16366	200	8	majority	majority	NOUN
crl-16366	200	9	of	of	ADP
crl-16366	200	10	participants	participant	NOUN
crl-16366	200	11	and	and	CCONJ
crl-16366	200	12	rated	rate	VERB
crl-16366	200	13	the	the	DET
crl-16366	200	14	highest	high	ADJ
crl-16366	200	15	for	for	ADP
crl-16366	200	16	time	time	NOUN
crl-16366	200	17	of	of	ADP
crl-16366	200	18	response	response	NOUN
crl-16366	200	19	and	and	CCONJ
crl-16366	200	20	across	across	ADP
crl-16366	200	21	all	all	DET
crl-16366	200	22	seven	seven	NUM
crl-16366	200	23	usability	usability	NOUN
crl-16366	200	24	factors	factor	NOUN
crl-16366	200	25	on	on	ADP
crl-16366	200	26	a	a	DET
crl-16366	200	27	statistically	statistically	ADV
crl-16366	200	28	significant	significant	ADJ
crl-16366	200	29	basis	basis	NOUN
crl-16366	200	30	—	—	PUNCT
crl-16366	200	31	task	task	NOUN
crl-16366	200	32	completion	completion	NOUN
crl-16366	200	33	,	,	PUNCT
crl-16366	200	34	quality	quality	NOUN
crl-16366	200	35	of	of	ADP
crl-16366	200	36	output	output	NOUN
crl-16366	200	37	,	,	PUNCT
crl-16366	200	38	deviations	deviation	NOUN
crl-16366	200	39	,	,	PUNCT
crl-16366	200	40	errors	error	NOUN
crl-16366	200	41	,	,	PUNCT
crl-16366	200	42	timeon	timeon	NOUN
crl-16366	200	43	-	-	PUNCT
crl-16366	200	44	task	task	NOUN
crl-16366	200	45	,	,	PUNCT
crl-16366	200	46	mental	mental	ADJ
crl-16366	200	47	effort	effort	NOUN
crl-16366	200	48	,	,	PUNCT
crl-16366	200	49	and	and	CCONJ
crl-16366	200	50	overall	overall	ADJ
crl-16366	200	51	satisfaction	satisfaction	NOUN
crl-16366	200	52	.	.	PUNCT
crl-16366	201	1	these	these	DET
crl-16366	201	2	findings	finding	NOUN
crl-16366	201	3	support	support	VERB
crl-16366	201	4	poole	poole	PROPN
crl-16366	201	5	’s	’s	PART
crl-16366	201	6	principle	principle	NOUN
crl-16366	201	7	of	of	ADP
crl-16366	201	8	least	least	ADJ
crl-16366	201	9	effort	effort	NOUN
crl-16366	201	10	where	where	SCONJ
crl-16366	201	11	information	information	NOUN
crl-16366	201	12	seekers	seeker	NOUN
crl-16366	201	13	want	want	VERB
crl-16366	201	14	access	access	NOUN
crl-16366	201	15	to	to	ADP
crl-16366	201	16	information	information	NOUN
crl-16366	201	17	with	with	ADP
crl-16366	201	18	the	the	DET
crl-16366	201	19	least	least	ADJ
crl-16366	201	20	amount	amount	NOUN
crl-16366	201	21	of	of	ADP
crl-16366	201	22	effort	effort	NOUN
crl-16366	201	23	possible.46	possible.46	PROPN
crl-16366	201	24	online	online	PROPN
crl-16366	201	25	chat	chat	PROPN
crl-16366	201	26	appears	appear	VERB
crl-16366	201	27	to	to	PART
crl-16366	201	28	combine	combine	VERB
crl-16366	201	29	the	the	DET
crl-16366	201	30	strengths	strength	NOUN
crl-16366	201	31	of	of	ADP
crl-16366	201	32	other	other	ADJ
crl-16366	201	33	reference	reference	NOUN
crl-16366	201	34	services	service	NOUN
crl-16366	201	35	into	into	ADP
crl-16366	201	36	one	one	NUM
crl-16366	201	37	service	service	NOUN
crl-16366	201	38	:	:	PUNCT
crl-16366	201	39	the	the	DET
crl-16366	201	40	immediacy	immediacy	NOUN
crl-16366	201	41	of	of	ADP
crl-16366	201	42	response	response	NOUN
crl-16366	201	43	and	and	CCONJ
crl-16366	201	44	real	real	ADJ
crl-16366	201	45	-	-	PUNCT
crl-16366	201	46	time	time	NOUN
crl-16366	201	47	interaction	interaction	NOUN
crl-16366	201	48	of	of	ADP
crl-16366	201	49	telephone	telephone	NOUN
crl-16366	201	50	,	,	PUNCT
crl-16366	201	51	the	the	DET
crl-16366	201	52	convenience	convenience	NOUN
crl-16366	201	53	,	,	PUNCT
crl-16366	201	54	written	write	VERB
crl-16366	201	55	record	record	NOUN
crl-16366	201	56	and	and	CCONJ
crl-16366	201	57	content	content	NOUN
crl-16366	201	58	sharing	sharing	NOUN
crl-16366	201	59	of	of	ADP
crl-16366	201	60	e	e	NOUN
crl-16366	201	61	-	-	NOUN
crl-16366	201	62	mail	mail	NOUN
crl-16366	201	63	,	,	PUNCT
crl-16366	201	64	and	and	CCONJ
crl-16366	201	65	the	the	DET
crl-16366	201	66	instant	instant	ADJ
crl-16366	201	67	messaging	messaging	NOUN
crl-16366	201	68	of	of	ADP
crl-16366	201	69	text	text	NOUN
crl-16366	201	70	-	-	PUNCT
crl-16366	201	71	messaging	message	VERB
crl-16366	201	72	and	and	CCONJ
crl-16366	201	73	skype	skype	NOUN
crl-16366	201	74	.	.	PUNCT
crl-16366	202	1	the	the	DET
crl-16366	202	2	study	study	NOUN
crl-16366	202	3	’s	’s	PART
crl-16366	202	4	results	result	NOUN
crl-16366	202	5	suggest	suggest	VERB
crl-16366	202	6	that	that	SCONJ
crl-16366	202	7	,	,	PUNCT
crl-16366	202	8	with	with	ADP
crl-16366	202	9	the	the	DET
crl-16366	202	10	increased	increase	VERB
crl-16366	202	11	proliferation	proliferation	NOUN
crl-16366	202	12	of	of	ADP
crl-16366	202	13	wireless	wireless	ADJ
crl-16366	202	14	technologies	technology	NOUN
crl-16366	202	15	such	such	ADJ
crl-16366	202	16	as	as	ADP
crl-16366	202	17	smartphones	smartphone	NOUN
crl-16366	202	18	and	and	CCONJ
crl-16366	202	19	tablets	tablet	NOUN
crl-16366	202	20	,	,	PUNCT
crl-16366	202	21	instant	instant	ADJ
crl-16366	202	22	messaging	messaging	NOUN
crl-16366	202	23	chat	chat	NOUN
crl-16366	202	24	may	may	AUX
crl-16366	202	25	continue	continue	VERB
crl-16366	202	26	to	to	PART
crl-16366	202	27	grow	grow	VERB
crl-16366	202	28	in	in	ADP
crl-16366	202	29	popularity	popularity	NOUN
crl-16366	202	30	as	as	SCONJ
crl-16366	202	31	the	the	DET
crl-16366	202	32	younger	young	ADJ
crl-16366	202	33	population	population	NOUN
crl-16366	202	34	entering	enter	VERB
crl-16366	202	35	college	college	NOUN
crl-16366	202	36	will	will	AUX
crl-16366	202	37	be	be	AUX
crl-16366	202	38	even	even	ADV
crl-16366	202	39	more	more	ADV
crl-16366	202	40	familiar	familiar	ADJ
crl-16366	202	41	and	and	CCONJ
crl-16366	202	42	comfortable	comfortable	ADJ
crl-16366	202	43	with	with	ADP
crl-16366	202	44	this	this	DET
crl-16366	202	45	technology	technology	NOUN
crl-16366	202	46	.	.	PUNCT
crl-16366	203	1	given	give	VERB
crl-16366	203	2	the	the	DET
crl-16366	203	3	rapid	rapid	ADJ
crl-16366	203	4	changes	change	NOUN
crl-16366	203	5	brought	bring	VERB
crl-16366	203	6	on	on	ADP
crl-16366	203	7	through	through	ADP
crl-16366	203	8	current	current	ADJ
crl-16366	203	9	and	and	CCONJ
crl-16366	203	10	emerging	emerge	VERB
crl-16366	203	11	technologies	technology	NOUN
crl-16366	203	12	,	,	PUNCT
crl-16366	203	13	there	there	PRON
crl-16366	203	14	is	be	VERB
crl-16366	203	15	a	a	DET
crl-16366	203	16	need	need	NOUN
crl-16366	203	17	for	for	ADP
crl-16366	203	18	more	more	ADV
crl-16366	203	19	agile	agile	ADJ
crl-16366	203	20	methods	method	NOUN
crl-16366	203	21	of	of	ADP
crl-16366	203	22	measuring	measure	VERB
crl-16366	203	23	usability	usability	NOUN
crl-16366	203	24	in	in	ADP
crl-16366	203	25	the	the	DET
crl-16366	203	26	field	field	NOUN
crl-16366	203	27	.	.	PUNCT
crl-16366	204	1	making	make	VERB
crl-16366	204	2	use	use	NOUN
crl-16366	204	3	of	of	ADP
crl-16366	204	4	the	the	DET
crl-16366	204	5	study	study	NOUN
crl-16366	204	6	’s	’s	PART
crl-16366	204	7	instruments	instrument	NOUN
crl-16366	204	8	and	and	CCONJ
crl-16366	204	9	protocol	protocol	NOUN
crl-16366	204	10	,	,	PUNCT
crl-16366	204	11	the	the	DET
crl-16366	204	12	study	study	NOUN
crl-16366	204	13	represents	represent	VERB
crl-16366	204	14	a	a	DET
crl-16366	204	15	process	process	NOUN
crl-16366	204	16	for	for	ADP
crl-16366	204	17	how	how	SCONJ
crl-16366	204	18	to	to	PART
crl-16366	204	19	conduct	conduct	VERB
crl-16366	204	20	similar	similar	ADJ
crl-16366	204	21	usability	usability	NOUN
crl-16366	204	22	evaluations	evaluation	NOUN
crl-16366	204	23	that	that	PRON
crl-16366	204	24	have	have	VERB
crl-16366	204	25	users	user	NOUN
crl-16366	204	26	complete	complete	VERB
crl-16366	204	27	a	a	DET
crl-16366	204	28	set	set	NOUN
crl-16366	204	29	of	of	ADP
crl-16366	204	30	tasks	task	NOUN
crl-16366	204	31	so	so	SCONJ
crl-16366	204	32	that	that	SCONJ
crl-16366	204	33	they	they	PRON
crl-16366	204	34	have	have	AUX
crl-16366	204	35	actually	actually	ADV
crl-16366	204	36	“	"	PUNCT
crl-16366	204	37	tested	test	VERB
crl-16366	204	38	”	"	PUNCT
crl-16366	204	39	the	the	DET
crl-16366	204	40	service	service	NOUN
crl-16366	204	41	before	before	ADP
crl-16366	204	42	completing	complete	VERB
crl-16366	204	43	a	a	DET
crl-16366	204	44	scale	scale	NOUN
crl-16366	204	45	about	about	ADP
crl-16366	204	46	the	the	DET
crl-16366	204	47	overall	overall	ADJ
crl-16366	204	48	effectiveness	effectiveness	NOUN
crl-16366	204	49	,	,	PUNCT
crl-16366	204	50	efficiency	efficiency	NOUN
crl-16366	204	51	,	,	PUNCT
crl-16366	204	52	and	and	CCONJ
crl-16366	204	53	satisfaction	satisfaction	NOUN
crl-16366	204	54	of	of	ADP
crl-16366	204	55	their	their	PRON
crl-16366	204	56	user	user	NOUN
crl-16366	204	57	experience	experience	NOUN
crl-16366	204	58	.	.	PUNCT
crl-16366	205	1	this	this	PRON
crl-16366	205	2	provides	provide	VERB
crl-16366	205	3	organizations	organization	NOUN
crl-16366	205	4	with	with	ADP
crl-16366	205	5	both	both	CCONJ
crl-16366	205	6	qualitative	qualitative	ADJ
crl-16366	205	7	and	and	CCONJ
crl-16366	205	8	quantitative	quantitative	ADJ
crl-16366	205	9	data	datum	NOUN
crl-16366	205	10	to	to	PART
crl-16366	205	11	ensure	ensure	VERB
crl-16366	205	12	at	at	ADP
crl-16366	205	13	a	a	DET
crl-16366	205	14	more	more	ADV
crl-16366	205	15	precise	precise	ADJ
crl-16366	205	16	level	level	NOUN
crl-16366	205	17	that	that	SCONJ
crl-16366	205	18	services	service	NOUN
crl-16366	205	19	are	be	AUX
crl-16366	205	20	indeed	indeed	ADV
crl-16366	205	21	high	high	ADJ
crl-16366	205	22	in	in	ADP
crl-16366	205	23	usability	usability	NOUN
crl-16366	205	24	.	.	PUNCT
crl-16366	206	1	furthermore	furthermore	ADV
crl-16366	206	2	,	,	PUNCT
crl-16366	206	3	the	the	DET
crl-16366	206	4	quantitative	quantitative	ADJ
crl-16366	206	5	data	datum	NOUN
crl-16366	206	6	can	can	AUX
crl-16366	206	7	be	be	AUX
crl-16366	206	8	analyzed	analyze	VERB
crl-16366	206	9	statistically	statistically	ADV
crl-16366	206	10	to	to	PART
crl-16366	206	11	see	see	VERB
crl-16366	206	12	more	more	ADV
crl-16366	206	13	clearly	clearly	ADV
crl-16366	206	14	what	what	PRON
crl-16366	206	15	specific	specific	ADJ
crl-16366	206	16	factors	factor	NOUN
crl-16366	206	17	of	of	ADP
crl-16366	206	18	usability	usability	NOUN
crl-16366	206	19	might	might	AUX
crl-16366	206	20	represent	represent	VERB
crl-16366	206	21	opportunities	opportunity	NOUN
crl-16366	206	22	for	for	ADP
crl-16366	206	23	improvement	improvement	NOUN
crl-16366	206	24	.	.	PUNCT
crl-16366	207	1	such	such	ADJ
crl-16366	207	2	usability	usability	NOUN
crl-16366	207	3	evaluations	evaluation	NOUN
crl-16366	207	4	,	,	PUNCT
crl-16366	207	5	while	while	SCONJ
crl-16366	207	6	less	less	ADV
crl-16366	207	7	comprehensive	comprehensive	ADJ
crl-16366	207	8	and	and	CCONJ
crl-16366	207	9	valid	valid	ADJ
crl-16366	207	10	than	than	ADP
crl-16366	207	11	traditional	traditional	ADJ
crl-16366	207	12	usability	usability	NOUN
crl-16366	207	13	testing	testing	NOUN
crl-16366	207	14	in	in	ADP
crl-16366	207	15	controlled	control	VERB
crl-16366	207	16	environments	environment	NOUN
crl-16366	207	17	,	,	PUNCT
crl-16366	207	18	may	may	AUX
crl-16366	207	19	replace	replace	VERB
crl-16366	207	20	the	the	DET
crl-16366	207	21	use	use	NOUN
crl-16366	207	22	of	of	ADP
crl-16366	207	23	the	the	DET
crl-16366	207	24	standard	standard	NOUN
crl-16366	207	25	controlled	control	VERB
crl-16366	207	26	usability	usability	NOUN
crl-16366	207	27	test	test	NOUN
crl-16366	207	28	in	in	ADP
crl-16366	207	29	terms	term	NOUN
crl-16366	207	30	of	of	ADP
crl-16366	207	31	frequency	frequency	NOUN
crl-16366	207	32	and	and	CCONJ
crl-16366	207	33	choice	choice	NOUN
crl-16366	207	34	because	because	SCONJ
crl-16366	207	35	it	it	PRON
crl-16366	207	36	is	be	AUX
crl-16366	207	37	much	much	ADV
crl-16366	207	38	quicker	quick	ADJ
crl-16366	207	39	,	,	PUNCT
crl-16366	207	40	cost	cost	NOUN
crl-16366	207	41	effective	effective	ADJ
crl-16366	207	42	,	,	PUNCT
crl-16366	207	43	and	and	CCONJ
crl-16366	207	44	viable	viable	ADJ
crl-16366	207	45	to	to	PART
crl-16366	207	46	conduct	conduct	VERB
crl-16366	207	47	.	.	PUNCT
crl-16366	208	1	this	this	PRON
crl-16366	208	2	may	may	AUX
crl-16366	208	3	lead	lead	VERB
crl-16366	208	4	to	to	ADP
crl-16366	208	5	usability	usability	NOUN
crl-16366	208	6	evaluations	evaluation	NOUN
crl-16366	208	7	occurring	occur	VERB
crl-16366	208	8	more	more	ADV
crl-16366	208	9	often	often	ADV
crl-16366	208	10	.	.	PUNCT
crl-16366	209	1	these	these	PRON
crl-16366	209	2	will	will	AUX
crl-16366	209	3	complement	complement	VERB
crl-16366	209	4	rather	rather	ADV
crl-16366	209	5	than	than	ADP
crl-16366	209	6	completely	completely	ADV
crl-16366	209	7	replace	replace	VERB
crl-16366	209	8	controlled	control	VERB
crl-16366	209	9	tests	test	NOUN
crl-16366	209	10	,	,	PUNCT
crl-16366	209	11	which	which	PRON
crl-16366	209	12	should	should	AUX
crl-16366	209	13	still	still	ADV
crl-16366	209	14	take	take	VERB
crl-16366	209	15	place	place	NOUN
crl-16366	209	16	but	but	CCONJ
crl-16366	209	17	less	less	ADV
crl-16366	209	18	often	often	ADV
crl-16366	209	19	and	and	CCONJ
crl-16366	209	20	for	for	ADP
crl-16366	209	21	only	only	ADV
crl-16366	209	22	those	those	PRON
crl-16366	209	23	who	who	PRON
crl-16366	209	24	are	be	AUX
crl-16366	209	25	prepared	prepared	ADJ
crl-16366	209	26	to	to	PART
crl-16366	209	27	do	do	VERB
crl-16366	209	28	so	so	ADV
crl-16366	209	29	with	with	ADP
crl-16366	209	30	the	the	DET
crl-16366	209	31	appropriate	appropriate	ADJ
crl-16366	209	32	time	time	NOUN
crl-16366	209	33	,	,	PUNCT
crl-16366	209	34	participants	participant	NOUN
crl-16366	209	35	,	,	PUNCT
crl-16366	209	36	and	and	CCONJ
crl-16366	209	37	hardware	hardware	NOUN
crl-16366	209	38	and	and	CCONJ
crl-16366	209	39	software	software	NOUN
crl-16366	209	40	.	.	PUNCT
crl-16366	210	1	future	future	ADJ
crl-16366	210	2	research	research	NOUN
crl-16366	210	3	involves	involve	VERB
crl-16366	210	4	seeking	seek	VERB
crl-16366	210	5	to	to	PART
crl-16366	210	6	replicate	replicate	VERB
crl-16366	210	7	this	this	DET
crl-16366	210	8	study	study	NOUN
crl-16366	210	9	at	at	ADP
crl-16366	210	10	other	other	ADJ
crl-16366	210	11	universities	university	NOUN
crl-16366	210	12	as	as	ADV
crl-16366	210	13	well	well	ADV
crl-16366	210	14	as	as	ADP
crl-16366	210	15	to	to	PART
crl-16366	210	16	examine	examine	VERB
crl-16366	210	17	faculty	faculty	NOUN
crl-16366	210	18	and	and	CCONJ
crl-16366	210	19	staff	staff	NOUN
crl-16366	210	20	usability	usability	NOUN
crl-16366	210	21	evaluations	evaluation	NOUN
crl-16366	210	22	for	for	ADP
crl-16366	210	23	the	the	DET
crl-16366	210	24	same	same	ADJ
crl-16366	210	25	virtual	virtual	ADJ
crl-16366	210	26	reference	reference	NOUN
crl-16366	210	27	services	service	NOUN
crl-16366	210	28	,	,	PUNCT
crl-16366	210	29	who	who	PRON
crl-16366	210	30	have	have	AUX
crl-16366	210	31	been	be	AUX
crl-16366	210	32	found	find	VERB
crl-16366	210	33	to	to	PART
crl-16366	210	34	prefer	prefer	VERB
crl-16366	210	35	e	e	NOUN
crl-16366	210	36	-	-	NOUN
crl-16366	210	37	mail	mail	NOUN
crl-16366	210	38	over	over	ADP
crl-16366	210	39	chat	chat	PROPN
crl-16366	210	40	.	.	PUNCT
crl-16366	211	1	in	in	ADP
crl-16366	211	2	addition	addition	NOUN
crl-16366	211	3	,	,	PUNCT
crl-16366	211	4	further	further	ADJ
crl-16366	211	5	examination	examination	NOUN
crl-16366	211	6	of	of	ADP
crl-16366	211	7	whether	whether	SCONJ
crl-16366	211	8	these	these	DET
crl-16366	211	9	findings	finding	NOUN
crl-16366	211	10	can	can	AUX
crl-16366	211	11	generalize	generalize	VERB
crl-16366	211	12	to	to	ADP
crl-16366	211	13	the	the	DET
crl-16366	211	14	virtual	virtual	ADJ
crl-16366	211	15	reference	reference	NOUN
crl-16366	211	16	service	service	NOUN
crl-16366	211	17	preferences	preference	NOUN
crl-16366	211	18	of	of	ADP
crl-16366	211	19	public	public	ADJ
crl-16366	211	20	and	and	CCONJ
crl-16366	211	21	special	special	ADJ
crl-16366	211	22	library	library	NOUN
crl-16366	211	23	patrons	patron	NOUN
crl-16366	211	24	need	need	VERB
crl-16366	211	25	to	to	PART
crl-16366	211	26	also	also	ADV
crl-16366	211	27	be	be	AUX
crl-16366	211	28	explored	explore	VERB
crl-16366	211	29	.	.	PUNCT
crl-16366	212	1	a	a	DET
crl-16366	212	2	usability	usability	NOUN
crl-16366	212	3	evaluation	evaluation	NOUN
crl-16366	212	4	of	of	ADP
crl-16366	212	5	academic	academic	ADJ
crl-16366	212	6	virtual	virtual	ADJ
crl-16366	212	7	reference	reference	NOUN
crl-16366	212	8	services	service	NOUN
crl-16366	212	9	321	321	NUM
crl-16366	212	10	appendix	appendix	NOUN
crl-16366	212	11	a.	a.	NOUN
crl-16366	212	12	a	a	DET
crl-16366	212	13	comparison	comparison	NOUN
crl-16366	212	14	study	study	NOUN
crl-16366	212	15	of	of	ADP
crl-16366	212	16	library	library	PROPN
crl-16366	212	17	reference	reference	NOUN
crl-16366	212	18	services	service	NOUN
crl-16366	212	19	revised	revise	VERB
crl-16366	212	20	research	research	NOUN
crl-16366	212	21	study	study	NOUN
crl-16366	212	22	procedures	procedure	VERB
crl-16366	212	23	the	the	DET
crl-16366	212	24	goal	goal	NOUN
crl-16366	212	25	of	of	ADP
crl-16366	212	26	the	the	DET
crl-16366	212	27	study	study	NOUN
crl-16366	212	28	is	be	AUX
crl-16366	212	29	to	to	PART
crl-16366	212	30	compare	compare	VERB
crl-16366	212	31	the	the	DET
crl-16366	212	32	overall	overall	ADJ
crl-16366	212	33	usability	usability	NOUN
crl-16366	212	34	of	of	ADP
crl-16366	212	35	four	four	NUM
crl-16366	212	36	types	type	NOUN
crl-16366	212	37	of	of	ADP
crl-16366	212	38	reference	reference	NOUN
crl-16366	212	39	services	service	NOUN
crl-16366	212	40	—	—	PUNCT
crl-16366	212	41	telephone	telephone	NOUN
crl-16366	212	42	,	,	PUNCT
crl-16366	212	43	e	e	NOUN
crl-16366	212	44	-	-	NOUN
crl-16366	212	45	mail	mail	NOUN
crl-16366	212	46	,	,	PUNCT
crl-16366	212	47	online	online	ADJ
crl-16366	212	48	chat	chat	NOUN
crl-16366	212	49	,	,	PUNCT
crl-16366	212	50	and	and	CCONJ
crl-16366	212	51	text	text	NOUN
crl-16366	212	52	messaging	messaging	NOUN
crl-16366	212	53	.	.	PUNCT
crl-16366	213	1	as	as	ADP
crl-16366	213	2	a	a	DET
crl-16366	213	3	participant	participant	NOUN
crl-16366	213	4	in	in	ADP
crl-16366	213	5	our	our	PRON
crl-16366	213	6	study	study	NOUN
crl-16366	213	7	you	you	PRON
crl-16366	213	8	will	will	AUX
crl-16366	213	9	ask	ask	VERB
crl-16366	213	10	two	two	NUM
crl-16366	213	11	reference	reference	NOUN
crl-16366	213	12	questions	question	NOUN
crl-16366	213	13	in	in	ADP
crl-16366	213	14	each	each	PRON
crl-16366	213	15	of	of	ADP
crl-16366	213	16	these	these	DET
crl-16366	213	17	four	four	NUM
crl-16366	213	18	formats	format	NOUN
crl-16366	213	19	to	to	ADP
crl-16366	213	20	the	the	DET
crl-16366	213	21	library	library	NOUN
crl-16366	213	22	reference	reference	NOUN
crl-16366	213	23	staff	staff	NOUN
crl-16366	213	24	at	at	ADP
crl-16366	213	25	the	the	DET
crl-16366	213	26	xxxxx	xxxxx	PROPN
crl-16366	213	27	university	university	PROPN
crl-16366	213	28	library	library	NOUN
crl-16366	213	29	.	.	PUNCT
crl-16366	214	1	after	after	ADP
crl-16366	214	2	receiving	receive	VERB
crl-16366	214	3	a	a	DET
crl-16366	214	4	response	response	NOUN
crl-16366	214	5	to	to	ADP
crl-16366	214	6	your	your	PRON
crl-16366	214	7	questions	question	NOUN
crl-16366	214	8	in	in	ADP
crl-16366	214	9	each	each	DET
crl-16366	214	10	format	format	NOUN
crl-16366	214	11	we	we	PRON
crl-16366	214	12	want	want	VERB
crl-16366	214	13	you	you	PRON
crl-16366	214	14	to	to	PART
crl-16366	214	15	complete	complete	VERB
crl-16366	214	16	an	an	DET
crl-16366	214	17	online	online	ADJ
crl-16366	214	18	survey	survey	NOUN
crl-16366	214	19	regarding	regard	VERB
crl-16366	214	20	your	your	PRON
crl-16366	214	21	overall	overall	ADJ
crl-16366	214	22	experience	experience	NOUN
crl-16366	214	23	—	—	PUNCT
crl-16366	214	24	include	include	VERB
crl-16366	214	25	a	a	DET
crl-16366	214	26	detailed	detailed	ADJ
crl-16366	214	27	description	description	NOUN
crl-16366	214	28	of	of	ADP
crl-16366	214	29	the	the	DET
crl-16366	214	30	general	general	ADJ
crl-16366	214	31	process	process	NOUN
crl-16366	214	32	you	you	PRON
crl-16366	214	33	followed	follow	VERB
crl-16366	214	34	to	to	PART
crl-16366	214	35	seek	seek	VERB
crl-16366	214	36	and	and	CCONJ
crl-16366	214	37	receive	receive	VERB
crl-16366	214	38	help	help	NOUN
crl-16366	214	39	,	,	PUNCT
crl-16366	214	40	approximately	approximately	ADV
crl-16366	214	41	how	how	SCONJ
crl-16366	214	42	long	long	ADV
crl-16366	214	43	the	the	DET
crl-16366	214	44	entire	entire	ADJ
crl-16366	214	45	transaction	transaction	NOUN
crl-16366	214	46	took	take	VERB
crl-16366	214	47	from	from	ADP
crl-16366	214	48	start	start	NOUN
crl-16366	214	49	-	-	PUNCT
crl-16366	214	50	to	to	ADP
crl-16366	214	51	-	-	PUNCT
crl-16366	214	52	finish	finish	NOUN
crl-16366	214	53	,	,	PUNCT
crl-16366	214	54	and	and	CCONJ
crl-16366	214	55	your	your	PRON
crl-16366	214	56	general	general	ADJ
crl-16366	214	57	thoughts	thought	NOUN
crl-16366	214	58	and	and	CCONJ
crl-16366	214	59	reactions	reaction	NOUN
crl-16366	214	60	to	to	ADP
crl-16366	214	61	the	the	DET
crl-16366	214	62	experience	experience	NOUN
crl-16366	214	63	.	.	PUNCT
crl-16366	215	1	when	when	SCONJ
crl-16366	215	2	possible	possible	ADJ
crl-16366	215	3	,	,	PUNCT
crl-16366	215	4	please	please	INTJ
crl-16366	215	5	try	try	VERB
crl-16366	215	6	to	to	PART
crl-16366	215	7	ask	ask	VERB
crl-16366	215	8	your	your	PRON
crl-16366	215	9	reference	reference	NOUN
crl-16366	215	10	questions	question	NOUN
crl-16366	215	11	at	at	ADP
crl-16366	215	12	different	different	ADJ
crl-16366	215	13	times	time	NOUN
crl-16366	215	14	throughout	throughout	ADP
crl-16366	215	15	the	the	DET
crl-16366	215	16	day	day	NOUN
crl-16366	215	17	.	.	PUNCT
crl-16366	216	1	after	after	SCONJ
crl-16366	216	2	you	you	PRON
crl-16366	216	3	have	have	AUX
crl-16366	216	4	sought	seek	VERB
crl-16366	216	5	and	and	CCONJ
crl-16366	216	6	received	receive	VERB
crl-16366	216	7	help	help	NOUN
crl-16366	216	8	in	in	ADP
crl-16366	216	9	all	all	DET
crl-16366	216	10	four	four	NUM
crl-16366	216	11	mediums	medium	NOUN
crl-16366	216	12	,	,	PUNCT
crl-16366	216	13	please	please	INTJ
crl-16366	216	14	complete	complete	VERB
crl-16366	216	15	a	a	DET
crl-16366	216	16	final	final	ADJ
crl-16366	216	17	debriefing	debriefing	NOUN
crl-16366	216	18	survey	survey	NOUN
crl-16366	216	19	that	that	PRON
crl-16366	216	20	will	will	AUX
crl-16366	216	21	collect	collect	VERB
crl-16366	216	22	basic	basic	ADJ
crl-16366	216	23	demographic	demographic	ADJ
crl-16366	216	24	information	information	NOUN
crl-16366	216	25	,	,	PUNCT
crl-16366	216	26	assess	assess	VERB
crl-16366	216	27	each	each	PRON
crl-16366	216	28	of	of	ADP
crl-16366	216	29	the	the	DET
crl-16366	216	30	reference	reference	NOUN
crl-16366	216	31	environments	environment	NOUN
crl-16366	216	32	on	on	ADP
crl-16366	216	33	major	major	ADJ
crl-16366	216	34	usability	usability	NOUN
crl-16366	216	35	factors	factor	NOUN
crl-16366	216	36	,	,	PUNCT
crl-16366	216	37	and	and	CCONJ
crl-16366	216	38	ask	ask	VERB
crl-16366	216	39	you	you	PRON
crl-16366	216	40	to	to	PART
crl-16366	216	41	rank	rank	VERB
crl-16366	216	42	which	which	PRON
crl-16366	216	43	of	of	ADP
crl-16366	216	44	the	the	DET
crl-16366	216	45	mediums	medium	NOUN
crl-16366	216	46	you	you	PRON
crl-16366	216	47	preferred	prefer	VERB
crl-16366	216	48	and	and	CCONJ
crl-16366	216	49	why	why	SCONJ
crl-16366	216	50	.	.	PUNCT
crl-16366	217	1	note	note	NOUN
crl-16366	217	2	:	:	PUNCT
crl-16366	217	3	the	the	DET
crl-16366	217	4	xxxxx	xxxxx	PROPN
crl-16366	217	5	library	library	PROPN
crl-16366	217	6	reference	reference	NOUN
crl-16366	217	7	desk	desk	NOUN
crl-16366	217	8	is	be	AUX
crl-16366	217	9	staffed	staff	VERB
crl-16366	217	10	during	during	ADP
crl-16366	217	11	the	the	DET
crl-16366	217	12	following	following	ADJ
crl-16366	217	13	hours	hour	NOUN
crl-16366	217	14	.	.	PUNCT
crl-16366	218	1	for	for	ADP
crl-16366	218	2	optimal	optimal	ADJ
crl-16366	218	3	results	result	NOUN
crl-16366	218	4	,	,	PUNCT
crl-16366	218	5	we	we	PRON
crl-16366	218	6	recommend	recommend	VERB
crl-16366	218	7	you	you	PRON
crl-16366	218	8	contact	contact	VERB
crl-16366	218	9	the	the	DET
crl-16366	218	10	library	library	NOUN
crl-16366	218	11	during	during	ADP
crl-16366	218	12	the	the	DET
crl-16366	218	13	following	following	ADJ
crl-16366	218	14	hours	hour	NOUN
crl-16366	218	15	:	:	PUNCT
crl-16366	218	16	research	research	NOUN
crl-16366	218	17	&	&	CCONJ
crl-16366	218	18	instructional	instructional	ADJ
crl-16366	218	19	services	service	NOUN
crl-16366	218	20	sunday	sunday	PROPN
crl-16366	218	21	1	1	NUM
crl-16366	219	1	p.m.–5	p.m.–5	NOUN
crl-16366	219	2	p.m.	p.m.	NOUN
crl-16366	219	3	mon.–thu	mon.–thu	ADJ
crl-16366	219	4	.	.	PUNCT
crl-16366	220	1	9	9	NUM
crl-16366	220	2	a.m.–9	a.m.–9	NUM
crl-16366	220	3	p.m.	p.m.	NOUN
crl-16366	220	4	friday	friday	PROPN
crl-16366	220	5	9	9	NUM
crl-16366	220	6	a.m.–5	a.m.–5	NUM
crl-16366	220	7	p.m.	p.m.	NOUN
crl-16366	220	8	saturday	saturday	PROPN
crl-16366	220	9	10	10	NUM
crl-16366	220	10	a.m.–5	a.m.–5	NOUN
crl-16366	220	11	p.m.	p.m.	ADV
crl-16366	220	12	here	here	ADV
crl-16366	220	13	is	be	AUX
crl-16366	220	14	a	a	DET
crl-16366	220	15	step	step	NOUN
crl-16366	220	16	-	-	PUNCT
crl-16366	220	17	by	by	ADP
crl-16366	220	18	-	-	PUNCT
crl-16366	220	19	step	step	NOUN
crl-16366	220	20	procedure	procedure	NOUN
crl-16366	220	21	you	you	PRON
crl-16366	220	22	can	can	AUX
crl-16366	220	23	follow	follow	VERB
crl-16366	220	24	to	to	PART
crl-16366	220	25	complete	complete	VERB
crl-16366	220	26	the	the	DET
crl-16366	220	27	study	study	NOUN
crl-16366	220	28	:	:	PUNCT
crl-16366	220	29	format	format	NOUN
crl-16366	220	30	1	1	NUM
crl-16366	220	31	:	:	PUNCT
crl-16366	220	32	email	email	NOUN
crl-16366	220	33	note	note	NOUN
crl-16366	220	34	:	:	PUNCT
crl-16366	220	35	please	please	INTJ
crl-16366	220	36	keep	keep	VERB
crl-16366	220	37	track	track	NOUN
crl-16366	220	38	of	of	ADP
crl-16366	220	39	how	how	SCONJ
crl-16366	220	40	long	long	ADV
crl-16366	220	41	it	it	PRON
crl-16366	220	42	took	take	VERB
crl-16366	220	43	from	from	ADP
crl-16366	220	44	start	start	NOUN
crl-16366	220	45	-	-	PUNCT
crl-16366	220	46	to	to	AUX
crl-16366	220	47	-	-	PUNCT
crl-16366	220	48	finish	finish	VERB
crl-16366	220	49	to	to	PART
crl-16366	220	50	have	have	VERB
crl-16366	220	51	each	each	DET
crl-16366	220	52	question	question	NOUN
crl-16366	220	53	answered	answer	VERB
crl-16366	220	54	.	.	PUNCT
crl-16366	221	1	also	also	ADV
crl-16366	221	2	,	,	PUNCT
crl-16366	221	3	take	take	VERB
crl-16366	221	4	notes	note	NOUN
crl-16366	221	5	of	of	ADP
crl-16366	221	6	any	any	DET
crl-16366	221	7	thoughts	thought	NOUN
crl-16366	221	8	,	,	PUNCT
crl-16366	221	9	observations	observation	NOUN
crl-16366	221	10	,	,	PUNCT
crl-16366	221	11	or	or	CCONJ
crl-16366	221	12	opinions	opinion	NOUN
crl-16366	221	13	you	you	PRON
crl-16366	221	14	have	have	VERB
crl-16366	221	15	so	so	SCONJ
crl-16366	221	16	that	that	SCONJ
crl-16366	221	17	you	you	PRON
crl-16366	221	18	can	can	AUX
crl-16366	221	19	share	share	VERB
crl-16366	221	20	these	these	PRON
crl-16366	221	21	with	with	ADP
crl-16366	221	22	us	we	PRON
crl-16366	221	23	at	at	ADP
crl-16366	221	24	the	the	DET
crl-16366	221	25	end	end	NOUN
crl-16366	221	26	of	of	ADP
crl-16366	221	27	the	the	DET
crl-16366	221	28	project	project	NOUN
crl-16366	221	29	.	.	PUNCT
crl-16366	222	1	1	1	X
crl-16366	222	2	.	.	X
crl-16366	222	3	go	go	VERB
crl-16366	222	4	to	to	ADP
crl-16366	222	5	the	the	DET
crl-16366	222	6	xxxx	xxxx	PROPN
crl-16366	222	7	library	library	PROPN
crl-16366	222	8	contact	contact	VERB
crl-16366	222	9	us	we	PRON
crl-16366	222	10	web	web	NOUN
crl-16366	222	11	page	page	NOUN
crl-16366	222	12	and	and	CCONJ
crl-16366	222	13	complete	complete	VERB
crl-16366	222	14	the	the	DET
crl-16366	222	15	“	"	PUNCT
crl-16366	222	16	email	email	NOUN
crl-16366	222	17	a	a	DET
crl-16366	222	18	question	question	NOUN
crl-16366	222	19	”	"	PUNCT
crl-16366	222	20	form	form	NOUN
crl-16366	222	21	at	at	ADP
crl-16366	222	22	:	:	PUNCT
crl-16366	222	23	(	(	PUNCT
crl-16366	222	24	hyperlink	hyperlink	NOUN
crl-16366	222	25	to	to	ADP
crl-16366	222	26	university	university	NOUN
crl-16366	222	27	ask	ask	VERB
crl-16366	222	28	us	we	PRON
crl-16366	222	29	email	email	NOUN
crl-16366	222	30	page	page	NOUN
crl-16366	222	31	)	)	PUNCT
crl-16366	222	32	.	.	PUNCT
crl-16366	223	1	under	under	ADP
crl-16366	223	2	the	the	DET
crl-16366	223	3	drop	drop	NOUN
crl-16366	223	4	down	down	ADP
crl-16366	223	5	box	box	NOUN
crl-16366	223	6	for	for	ADP
crl-16366	223	7	“	"	PUNCT
crl-16366	223	8	where	where	SCONJ
crl-16366	223	9	would	would	AUX
crl-16366	223	10	you	you	PRON
crl-16366	223	11	like	like	VERB
crl-16366	223	12	your	your	PRON
crl-16366	223	13	question	question	NOUN
crl-16366	223	14	sent	send	VERB
crl-16366	223	15	?	?	PUNCT
crl-16366	223	16	”	"	PUNCT
crl-16366	223	17	select	select	ADJ
crl-16366	223	18	xxxxx	xxxxx	PROPN
crl-16366	223	19	library	library	PROPN
crl-16366	223	20	.	.	PUNCT
crl-16366	223	21	)	)	PUNCT
crl-16366	224	1	2	2	X
crl-16366	224	2	.	.	X
crl-16366	224	3	complete	complete	VERB
crl-16366	224	4	the	the	DET
crl-16366	224	5	form	form	NOUN
crl-16366	224	6	along	along	ADP
crl-16366	224	7	with	with	ADP
crl-16366	224	8	your	your	PRON
crl-16366	224	9	email	email	NOUN
crl-16366	224	10	address	address	NOUN
crl-16366	224	11	and	and	CCONJ
crl-16366	224	12	enter	enter	VERB
crl-16366	224	13	this	this	DET
crl-16366	224	14	first	first	ADJ
crl-16366	224	15	question	question	NOUN
crl-16366	224	16	in	in	ADP
crl-16366	224	17	the	the	DET
crl-16366	224	18	form	form	NOUN
crl-16366	224	19	provided	provide	VERB
crl-16366	224	20	:	:	PUNCT
crl-16366	224	21	“	"	PUNCT
crl-16366	224	22	what	what	PRON
crl-16366	224	23	are	be	AUX
crl-16366	224	24	the	the	DET
crl-16366	224	25	hours	hour	NOUN
crl-16366	224	26	and	and	CCONJ
crl-16366	224	27	phone	phone	NOUN
crl-16366	224	28	number	number	NOUN
crl-16366	224	29	for	for	ADP
crl-16366	224	30	the	the	DET
crl-16366	224	31	writing	writing	NOUN
crl-16366	224	32	center	center	NOUN
crl-16366	224	33	on	on	ADP
crl-16366	224	34	campus	campus	NOUN
crl-16366	224	35	?	?	PUNCT
crl-16366	224	36	”	"	PUNCT
crl-16366	225	1	3	3	NUM
crl-16366	225	2	.	.	PUNCT
crl-16366	226	1	if	if	SCONJ
crl-16366	226	2	the	the	DET
crl-16366	226	3	answer	answer	NOUN
crl-16366	226	4	was	be	AUX
crl-16366	226	5	satisfactory	satisfactory	ADJ
crl-16366	226	6	,	,	PUNCT
crl-16366	226	7	please	please	INTJ
crl-16366	226	8	repeat	repeat	VERB
crl-16366	226	9	steps	step	NOUN
crl-16366	226	10	1	1	NUM
crl-16366	226	11	and	and	CCONJ
crl-16366	226	12	2	2	NUM
crl-16366	226	13	but	but	CCONJ
crl-16366	226	14	instead	instead	ADV
crl-16366	226	15	ask	ask	VERB
crl-16366	226	16	this	this	DET
crl-16366	226	17	second	second	ADJ
crl-16366	226	18	question	question	NOUN
crl-16366	226	19	:	:	PUNCT
crl-16366	226	20	“	"	PUNCT
crl-16366	226	21	how	how	SCONJ
crl-16366	226	22	do	do	AUX
crl-16366	226	23	i	i	PRON
crl-16366	226	24	cite	cite	VERB
crl-16366	226	25	a	a	DET
crl-16366	226	26	blog	blog	NOUN
crl-16366	226	27	in	in	ADP
crl-16366	226	28	apa	apa	PROPN
crl-16366	226	29	format	format	NOUN
crl-16366	226	30	?	?	PUNCT
crl-16366	226	31	”	"	PUNCT
crl-16366	227	1	4	4	NUM
crl-16366	227	2	.	.	PUNCT
crl-16366	227	3	try	try	VERB
crl-16366	227	4	out	out	ADP
crl-16366	227	5	the	the	DET
crl-16366	227	6	response	response	NOUN
crl-16366	227	7	to	to	PART
crl-16366	227	8	make	make	VERB
crl-16366	227	9	sure	sure	ADJ
crl-16366	227	10	it	it	PRON
crl-16366	227	11	is	be	AUX
crl-16366	227	12	satisfactory	satisfactory	ADJ
crl-16366	227	13	.	.	PUNCT
crl-16366	228	1	5	5	X
crl-16366	228	2	.	.	X
crl-16366	228	3	when	when	SCONJ
crl-16366	228	4	you	you	PRON
crl-16366	228	5	feel	feel	VERB
crl-16366	228	6	the	the	DET
crl-16366	228	7	answer	answer	NOUN
crl-16366	228	8	was	be	AUX
crl-16366	228	9	satisfactory	satisfactory	ADJ
crl-16366	228	10	(	(	PUNCT
crl-16366	228	11	if	if	SCONJ
crl-16366	228	12	not	not	PART
crl-16366	228	13	,	,	PUNCT
crl-16366	228	14	please	please	INTJ
crl-16366	228	15	ask	ask	VERB
crl-16366	228	16	a	a	DET
crl-16366	228	17	follow	follow	VERB
crl-16366	228	18	-	-	PUNCT
crl-16366	228	19	up	up	ADP
crl-16366	228	20	question	question	NOUN
crl-16366	228	21	via	via	ADP
crl-16366	228	22	e	e	NOUN
crl-16366	228	23	-	-	NOUN
crl-16366	228	24	mail	mail	NOUN
crl-16366	228	25	)	)	PUNCT
crl-16366	228	26	please	please	INTJ
crl-16366	228	27	complete	complete	VERB
crl-16366	228	28	this	this	DET
crl-16366	228	29	evaluation	evaluation	NOUN
crl-16366	228	30	form	form	NOUN
crl-16366	228	31	for	for	ADP
crl-16366	228	32	receiving	receive	VERB
crl-16366	228	33	email	email	NOUN
crl-16366	228	34	assistance	assistance	NOUN
crl-16366	228	35	(	(	PUNCT
crl-16366	228	36	link	link	VERB
crl-16366	228	37	to	to	ADP
crl-16366	228	38	online	online	ADJ
crl-16366	228	39	survey	survey	NOUN
crl-16366	228	40	)	)	PUNCT
crl-16366	228	41	on	on	ADP
crl-16366	228	42	your	your	PRON
crl-16366	228	43	experience	experience	NOUN
crl-16366	228	44	.	.	PUNCT
crl-16366	229	1	322	322	NUM
crl-16366	229	2	college	college	PROPN
crl-16366	229	3	&	&	CCONJ
crl-16366	229	4	research	research	PROPN
crl-16366	229	5	libraries	library	NOUN
crl-16366	229	6	may	may	AUX
crl-16366	229	7	2014	2014	NUM
crl-16366	229	8	format	format	NOUN
crl-16366	229	9	2	2	NUM
crl-16366	229	10	:	:	PUNCT
crl-16366	229	11	telephone	telephone	NOUN
crl-16366	229	12	note	note	NOUN
crl-16366	229	13	:	:	PUNCT
crl-16366	229	14	please	please	INTJ
crl-16366	229	15	keep	keep	VERB
crl-16366	229	16	track	track	NOUN
crl-16366	229	17	of	of	ADP
crl-16366	229	18	how	how	SCONJ
crl-16366	229	19	long	long	ADV
crl-16366	229	20	it	it	PRON
crl-16366	229	21	took	take	VERB
crl-16366	229	22	from	from	ADP
crl-16366	229	23	start	start	NOUN
crl-16366	229	24	-	-	PUNCT
crl-16366	229	25	to	to	AUX
crl-16366	229	26	-	-	PUNCT
crl-16366	229	27	finish	finish	VERB
crl-16366	229	28	to	to	PART
crl-16366	229	29	have	have	VERB
crl-16366	229	30	each	each	DET
crl-16366	229	31	question	question	NOUN
crl-16366	229	32	answered	answer	VERB
crl-16366	229	33	.	.	PUNCT
crl-16366	230	1	also	also	ADV
crl-16366	230	2	,	,	PUNCT
crl-16366	230	3	take	take	VERB
crl-16366	230	4	notes	note	NOUN
crl-16366	230	5	of	of	ADP
crl-16366	230	6	any	any	DET
crl-16366	230	7	thoughts	thought	NOUN
crl-16366	230	8	,	,	PUNCT
crl-16366	230	9	observations	observation	NOUN
crl-16366	230	10	,	,	PUNCT
crl-16366	230	11	or	or	CCONJ
crl-16366	230	12	opinions	opinion	NOUN
crl-16366	230	13	you	you	PRON
crl-16366	230	14	have	have	VERB
crl-16366	230	15	so	so	SCONJ
crl-16366	230	16	that	that	SCONJ
crl-16366	230	17	you	you	PRON
crl-16366	230	18	can	can	AUX
crl-16366	230	19	share	share	VERB
crl-16366	230	20	these	these	PRON
crl-16366	230	21	with	with	ADP
crl-16366	230	22	us	we	PRON
crl-16366	230	23	at	at	ADP
crl-16366	230	24	the	the	DET
crl-16366	230	25	end	end	NOUN
crl-16366	230	26	of	of	ADP
crl-16366	230	27	the	the	DET
crl-16366	230	28	project	project	NOUN
crl-16366	230	29	.	.	PUNCT
crl-16366	231	1	note	note	NOUN
crl-16366	231	2	:	:	PUNCT
crl-16366	231	3	it	it	PRON
crl-16366	231	4	is	be	AUX
crl-16366	231	5	preferable	preferable	ADJ
crl-16366	231	6	if	if	SCONJ
crl-16366	231	7	you	you	PRON
crl-16366	231	8	complete	complete	VERB
crl-16366	231	9	your	your	PRON
crl-16366	231	10	email	email	NOUN
crl-16366	231	11	questions	question	NOUN
crl-16366	231	12	/	/	SYM
crl-16366	231	13	interactions	interaction	NOUN
crl-16366	231	14	before	before	ADP
crl-16366	231	15	asking	ask	VERB
crl-16366	231	16	the	the	DET
crl-16366	231	17	following	follow	VERB
crl-16366	231	18	questions	question	NOUN
crl-16366	231	19	via	via	ADP
crl-16366	231	20	telephone	telephone	NOUN
crl-16366	231	21	.	.	PUNCT
crl-16366	232	1	if	if	SCONJ
crl-16366	232	2	possible	possible	ADJ
crl-16366	232	3	,	,	PUNCT
crl-16366	232	4	please	please	INTJ
crl-16366	232	5	wait	wait	VERB
crl-16366	232	6	at	at	ADV
crl-16366	232	7	least	least	ADV
crl-16366	232	8	four	four	NUM
crl-16366	232	9	hours	hour	NOUN
crl-16366	232	10	from	from	ADP
crl-16366	232	11	the	the	DET
crl-16366	232	12	time	time	NOUN
crl-16366	232	13	you	you	PRON
crl-16366	232	14	have	have	AUX
crl-16366	232	15	completed	complete	VERB
crl-16366	232	16	your	your	PRON
crl-16366	232	17	email	email	NOUN
crl-16366	232	18	questions	question	NOUN
crl-16366	232	19	/	/	SYM
crl-16366	232	20	interactions	interaction	NOUN
crl-16366	232	21	before	before	ADP
crl-16366	232	22	asking	ask	VERB
crl-16366	232	23	the	the	DET
crl-16366	232	24	questions	question	NOUN
crl-16366	232	25	via	via	ADP
crl-16366	232	26	telephone	telephone	NOUN
crl-16366	232	27	.	.	PUNCT
crl-16366	233	1	1	1	X
crl-16366	233	2	.	.	X
crl-16366	233	3	call	call	VERB
crl-16366	233	4	the	the	DET
crl-16366	233	5	xxxxx	xxxxx	PROPN
crl-16366	233	6	university	university	PROPN
crl-16366	233	7	library	library	PROPN
crl-16366	233	8	library	library	NOUN
crl-16366	233	9	reference	reference	NOUN
crl-16366	233	10	desk	desk	NOUN
crl-16366	233	11	at	at	ADP
crl-16366	233	12	1	1	NUM
crl-16366	233	13	-	-	NUM
crl-16366	233	14	800	800	NUM
crl-16366	233	15	-	-	PUNCT
crl-16366	233	16	xxx	xxx	NOUN
crl-16366	233	17	-	-	PUNCT
crl-16366	233	18	xxxx	xxxx	NOUN
crl-16366	233	19	and	and	CCONJ
crl-16366	233	20	ask	ask	VERB
crl-16366	233	21	following	follow	VERB
crl-16366	233	22	question	question	NOUN
crl-16366	233	23	:	:	PUNCT
crl-16366	233	24	“	"	PUNCT
crl-16366	233	25	i	i	PRON
crl-16366	233	26	’m	’m	AUX
crl-16366	233	27	looking	look	VERB
crl-16366	233	28	for	for	ADP
crl-16366	233	29	the	the	DET
crl-16366	233	30	phone	phone	NOUN
crl-16366	233	31	number	number	NOUN
crl-16366	233	32	and	and	CCONJ
crl-16366	233	33	hours	hour	NOUN
crl-16366	233	34	for	for	ADP
crl-16366	233	35	the	the	DET
crl-16366	233	36	student	student	NOUN
crl-16366	233	37	recreation	recreation	NOUN
crl-16366	233	38	center	center	NOUN
crl-16366	233	39	.	.	PUNCT
crl-16366	234	1	can	can	AUX
crl-16366	234	2	you	you	PRON
crl-16366	234	3	help	help	VERB
crl-16366	234	4	?	?	PUNCT
crl-16366	234	5	”	"	PUNCT
crl-16366	235	1	2	2	NUM
crl-16366	235	2	.	.	X
crl-16366	236	1	if	if	SCONJ
crl-16366	236	2	the	the	DET
crl-16366	236	3	answer	answer	NOUN
crl-16366	236	4	was	be	AUX
crl-16366	236	5	satisfactory	satisfactory	ADJ
crl-16366	236	6	,	,	PUNCT
crl-16366	236	7	please	please	INTJ
crl-16366	236	8	repeat	repeat	VERB
crl-16366	236	9	step	step	NOUN
crl-16366	236	10	1	1	NUM
crl-16366	236	11	but	but	CCONJ
crl-16366	236	12	instead	instead	ADV
crl-16366	236	13	ask	ask	VERB
crl-16366	236	14	this	this	DET
crl-16366	236	15	second	second	ADJ
crl-16366	236	16	question	question	NOUN
crl-16366	236	17	:	:	PUNCT
crl-16366	236	18	“	"	PUNCT
crl-16366	236	19	how	how	SCONJ
crl-16366	236	20	do	do	AUX
crl-16366	236	21	i	i	PRON
crl-16366	236	22	cite	cite	VERB
crl-16366	236	23	a	a	DET
crl-16366	236	24	book	book	NOUN
crl-16366	236	25	that	that	PRON
crl-16366	236	26	has	have	VERB
crl-16366	236	27	three	three	NUM
crl-16366	236	28	authors	author	NOUN
crl-16366	236	29	using	use	VERB
crl-16366	236	30	apa	apa	PROPN
crl-16366	236	31	format	format	NOUN
crl-16366	236	32	?	?	PUNCT
crl-16366	236	33	”	"	PUNCT
crl-16366	237	1	3	3	X
crl-16366	237	2	.	.	PUNCT
crl-16366	237	3	try	try	VERB
crl-16366	237	4	out	out	ADP
crl-16366	237	5	the	the	DET
crl-16366	237	6	response	response	NOUN
crl-16366	237	7	to	to	PART
crl-16366	237	8	make	make	VERB
crl-16366	237	9	sure	sure	ADJ
crl-16366	237	10	it	it	PRON
crl-16366	237	11	is	be	AUX
crl-16366	237	12	satisfactory	satisfactory	ADJ
crl-16366	237	13	4	4	NUM
crl-16366	237	14	.	.	PUNCT
crl-16366	237	15	when	when	SCONJ
crl-16366	237	16	you	you	PRON
crl-16366	237	17	feel	feel	VERB
crl-16366	237	18	the	the	DET
crl-16366	237	19	answer	answer	NOUN
crl-16366	237	20	was	be	AUX
crl-16366	237	21	satisfactory	satisfactory	ADJ
crl-16366	237	22	(	(	PUNCT
crl-16366	237	23	if	if	SCONJ
crl-16366	237	24	not	not	PART
crl-16366	237	25	,	,	PUNCT
crl-16366	237	26	please	please	INTJ
crl-16366	237	27	ask	ask	VERB
crl-16366	237	28	a	a	DET
crl-16366	237	29	follow	follow	NOUN
crl-16366	237	30	up	up	ADP
crl-16366	237	31	question	question	NOUN
crl-16366	237	32	via	via	ADP
crl-16366	237	33	email	email	NOUN
crl-16366	237	34	)	)	PUNCT
crl-16366	237	35	please	please	INTJ
crl-16366	237	36	complete	complete	VERB
crl-16366	237	37	this	this	DET
crl-16366	237	38	general	general	ADJ
crl-16366	237	39	evaluation	evaluation	NOUN
crl-16366	237	40	form	form	NOUN
crl-16366	237	41	for	for	ADP
crl-16366	237	42	the	the	DET
crl-16366	237	43	telephone	telephone	NOUN
crl-16366	237	44	format	format	NOUN
crl-16366	237	45	(	(	PUNCT
crl-16366	237	46	hyperlink	hyperlink	VERB
crl-16366	237	47	to	to	ADP
crl-16366	237	48	online	online	ADJ
crl-16366	237	49	survey	survey	NOUN
crl-16366	237	50	)	)	PUNCT
crl-16366	237	51	on	on	ADP
crl-16366	237	52	your	your	PRON
crl-16366	237	53	experience	experience	NOUN
crl-16366	237	54	.	.	PUNCT
crl-16366	238	1	format	format	NOUN
crl-16366	238	2	3	3	NUM
crl-16366	238	3	:	:	PUNCT
crl-16366	238	4	chat	chat	NOUN
crl-16366	238	5	note	note	NOUN
crl-16366	238	6	:	:	PUNCT
crl-16366	238	7	please	please	INTJ
crl-16366	238	8	keep	keep	VERB
crl-16366	238	9	track	track	NOUN
crl-16366	238	10	of	of	ADP
crl-16366	238	11	how	how	SCONJ
crl-16366	238	12	long	long	ADV
crl-16366	238	13	it	it	PRON
crl-16366	238	14	took	take	VERB
crl-16366	238	15	from	from	ADP
crl-16366	238	16	start	start	NOUN
crl-16366	238	17	to	to	ADP
crl-16366	238	18	finish	finish	VERB
crl-16366	238	19	to	to	PART
crl-16366	238	20	have	have	VERB
crl-16366	238	21	each	each	DET
crl-16366	238	22	question	question	NOUN
crl-16366	238	23	answered	answer	VERB
crl-16366	238	24	.	.	PUNCT
crl-16366	239	1	also	also	ADV
crl-16366	239	2	,	,	PUNCT
crl-16366	239	3	take	take	VERB
crl-16366	239	4	notes	note	NOUN
crl-16366	239	5	of	of	ADP
crl-16366	239	6	any	any	DET
crl-16366	239	7	thoughts	thought	NOUN
crl-16366	239	8	,	,	PUNCT
crl-16366	239	9	observations	observation	NOUN
crl-16366	239	10	,	,	PUNCT
crl-16366	239	11	or	or	CCONJ
crl-16366	239	12	opinions	opinion	NOUN
crl-16366	239	13	you	you	PRON
crl-16366	239	14	have	have	VERB
crl-16366	239	15	so	so	SCONJ
crl-16366	239	16	that	that	SCONJ
crl-16366	239	17	you	you	PRON
crl-16366	239	18	can	can	AUX
crl-16366	239	19	share	share	VERB
crl-16366	239	20	these	these	PRON
crl-16366	239	21	with	with	ADP
crl-16366	239	22	us	we	PRON
crl-16366	239	23	at	at	ADP
crl-16366	239	24	the	the	DET
crl-16366	239	25	end	end	NOUN
crl-16366	239	26	of	of	ADP
crl-16366	239	27	the	the	DET
crl-16366	239	28	project	project	NOUN
crl-16366	239	29	.	.	PUNCT
crl-16366	240	1	note	note	NOUN
crl-16366	240	2	:	:	PUNCT
crl-16366	240	3	it	it	PRON
crl-16366	240	4	is	be	AUX
crl-16366	240	5	preferable	preferable	ADJ
crl-16366	240	6	if	if	SCONJ
crl-16366	240	7	you	you	PRON
crl-16366	240	8	complete	complete	VERB
crl-16366	240	9	your	your	PRON
crl-16366	240	10	telephone	telephone	NOUN
crl-16366	240	11	questions	question	NOUN
crl-16366	240	12	/	/	SYM
crl-16366	240	13	interactions	interaction	NOUN
crl-16366	240	14	before	before	ADP
crl-16366	240	15	asking	ask	VERB
crl-16366	240	16	these	these	DET
crl-16366	240	17	same	same	ADJ
crl-16366	240	18	questions	question	NOUN
crl-16366	240	19	via	via	ADP
crl-16366	240	20	online	online	ADJ
crl-16366	240	21	chat	chat	PROPN
crl-16366	240	22	.	.	PUNCT
crl-16366	241	1	if	if	SCONJ
crl-16366	241	2	possible	possible	ADJ
crl-16366	241	3	,	,	PUNCT
crl-16366	241	4	please	please	INTJ
crl-16366	241	5	wait	wait	VERB
crl-16366	241	6	at	at	ADV
crl-16366	241	7	least	least	ADV
crl-16366	241	8	four	four	NUM
crl-16366	241	9	hours	hour	NOUN
crl-16366	241	10	from	from	ADP
crl-16366	241	11	the	the	DET
crl-16366	241	12	time	time	NOUN
crl-16366	241	13	you	you	PRON
crl-16366	241	14	have	have	AUX
crl-16366	241	15	completed	complete	VERB
crl-16366	241	16	your	your	PRON
crl-16366	241	17	telephone	telephone	NOUN
crl-16366	241	18	questions	question	NOUN
crl-16366	241	19	/	/	SYM
crl-16366	241	20	interactions	interaction	NOUN
crl-16366	241	21	before	before	ADP
crl-16366	241	22	asking	ask	VERB
crl-16366	241	23	the	the	DET
crl-16366	241	24	questions	question	NOUN
crl-16366	241	25	via	via	ADP
crl-16366	241	26	chat	chat	PROPN
crl-16366	241	27	.	.	PUNCT
crl-16366	242	1	1	1	X
crl-16366	242	2	.	.	X
crl-16366	242	3	go	go	VERB
crl-16366	242	4	to	to	ADP
crl-16366	242	5	the	the	DET
crl-16366	242	6	xxxx	xxxx	PROPN
crl-16366	242	7	university	university	PROPN
crl-16366	242	8	library	library	NOUN
crl-16366	242	9	contact	contact	VERB
crl-16366	242	10	us	we	PRON
crl-16366	242	11	web	web	NOUN
crl-16366	242	12	page	page	NOUN
crl-16366	242	13	at	at	ADP
crl-16366	242	14	(	(	PUNCT
crl-16366	242	15	hyperlink	hyperlink	VERB
crl-16366	242	16	to	to	ADP
crl-16366	242	17	library	library	NOUN
crl-16366	242	18	contact	contact	VERB
crl-16366	242	19	us	we	PRON
crl-16366	242	20	page	page	NOUN
crl-16366	242	21	)	)	PUNCT
crl-16366	242	22	2	2	NUM
crl-16366	242	23	.	.	X
crl-16366	243	1	use	use	VERB
crl-16366	243	2	the	the	DET
crl-16366	243	3	imbedded	imbed	VERB
crl-16366	243	4	chat	chat	NOUN
crl-16366	243	5	box	box	NOUN
crl-16366	243	6	provided	provide	VERB
crl-16366	243	7	on	on	ADP
crl-16366	243	8	the	the	DET
crl-16366	243	9	left	left	ADJ
crl-16366	243	10	side	side	NOUN
crl-16366	243	11	of	of	ADP
crl-16366	243	12	the	the	DET
crl-16366	243	13	page	page	NOUN
crl-16366	243	14	under	under	ADP
crl-16366	243	15	ask	ask	VERB
crl-16366	243	16	a	a	DET
crl-16366	243	17	librarian	librarian	NOUN
crl-16366	243	18	.	.	PUNCT
crl-16366	244	1	3	3	X
crl-16366	244	2	.	.	X
crl-16366	244	3	ask	ask	VERB
crl-16366	244	4	the	the	DET
crl-16366	244	5	following	follow	VERB
crl-16366	244	6	question	question	NOUN
crl-16366	244	7	:	:	PUNCT
crl-16366	244	8	“	"	PUNCT
crl-16366	244	9	can	can	AUX
crl-16366	244	10	you	you	PRON
crl-16366	244	11	help	help	VERB
crl-16366	244	12	me	i	PRON
crl-16366	244	13	find	find	VERB
crl-16366	244	14	the	the	DET
crl-16366	244	15	phone	phone	NOUN
crl-16366	244	16	and	and	CCONJ
crl-16366	244	17	hours	hour	NOUN
crl-16366	244	18	for	for	ADP
crl-16366	244	19	the	the	DET
crl-16366	244	20	financial	financial	ADJ
crl-16366	244	21	aid	aid	NOUN
crl-16366	244	22	office	office	NOUN
crl-16366	244	23	?	?	PUNCT
crl-16366	244	24	”	"	PUNCT
crl-16366	244	25	note	note	NOUN
crl-16366	244	26	:	:	PUNCT
crl-16366	244	27	please	please	INTJ
crl-16366	244	28	copy	copy	VERB
crl-16366	244	29	and	and	CCONJ
crl-16366	244	30	save	save	VERB
crl-16366	244	31	the	the	DET
crl-16366	244	32	full	full	ADJ
crl-16366	244	33	text	text	NOUN
crl-16366	244	34	of	of	ADP
crl-16366	244	35	the	the	DET
crl-16366	244	36	response	response	NOUN
crl-16366	244	37	that	that	PRON
crl-16366	244	38	you	you	PRON
crl-16366	244	39	receive	receive	VERB
crl-16366	244	40	to	to	ADP
crl-16366	244	41	your	your	PRON
crl-16366	244	42	question	question	NOUN
crl-16366	244	43	here	here	ADV
crl-16366	244	44	so	so	SCONJ
crl-16366	244	45	that	that	SCONJ
crl-16366	244	46	you	you	PRON
crl-16366	244	47	can	can	AUX
crl-16366	244	48	include	include	VERB
crl-16366	244	49	it	it	PRON
crl-16366	244	50	in	in	ADP
crl-16366	244	51	the	the	DET
crl-16366	244	52	debriefing	debriefing	NOUN
crl-16366	244	53	survey	survey	NOUN
crl-16366	244	54	.	.	PUNCT
crl-16366	245	1	4	4	X
crl-16366	245	2	.	.	X
crl-16366	245	3	if	if	SCONJ
crl-16366	245	4	the	the	DET
crl-16366	245	5	response	response	NOUN
crl-16366	245	6	was	be	AUX
crl-16366	245	7	satisfactory	satisfactory	ADJ
crl-16366	245	8	,	,	PUNCT
crl-16366	245	9	please	please	INTJ
crl-16366	245	10	repeat	repeat	VERB
crl-16366	245	11	steps	step	NOUN
crl-16366	245	12	1–3	1–3	NUM
crl-16366	245	13	but	but	CCONJ
crl-16366	245	14	instead	instead	ADV
crl-16366	245	15	ask	ask	VERB
crl-16366	245	16	this	this	DET
crl-16366	245	17	second	second	ADJ
crl-16366	245	18	question	question	NOUN
crl-16366	245	19	.	.	PUNCT
crl-16366	246	1	“	"	PUNCT
crl-16366	246	2	how	how	SCONJ
crl-16366	246	3	do	do	AUX
crl-16366	246	4	i	i	PRON
crl-16366	246	5	cite	cite	VERB
crl-16366	246	6	a	a	DET
crl-16366	246	7	newspaper	newspaper	NOUN
crl-16366	246	8	article	article	NOUN
crl-16366	246	9	from	from	ADP
crl-16366	246	10	an	an	DET
crl-16366	246	11	online	online	ADJ
crl-16366	246	12	newspaper	newspaper	NOUN
crl-16366	246	13	using	use	VERB
crl-16366	246	14	apa	apa	PROPN
crl-16366	246	15	format	format	NOUN
crl-16366	246	16	?	?	PUNCT
crl-16366	246	17	”	"	PUNCT
crl-16366	246	18	note	note	NOUN
crl-16366	246	19	:	:	PUNCT
crl-16366	246	20	please	please	INTJ
crl-16366	246	21	copy	copy	VERB
crl-16366	246	22	and	and	CCONJ
crl-16366	246	23	save	save	VERB
crl-16366	246	24	the	the	DET
crl-16366	246	25	full	full	ADJ
crl-16366	246	26	text	text	NOUN
crl-16366	246	27	of	of	ADP
crl-16366	246	28	the	the	DET
crl-16366	246	29	response	response	NOUN
crl-16366	246	30	that	that	PRON
crl-16366	246	31	you	you	PRON
crl-16366	246	32	receive	receive	VERB
crl-16366	246	33	to	to	ADP
crl-16366	246	34	your	your	PRON
crl-16366	246	35	question	question	NOUN
crl-16366	246	36	here	here	ADV
crl-16366	246	37	so	so	SCONJ
crl-16366	246	38	that	that	SCONJ
crl-16366	246	39	you	you	PRON
crl-16366	246	40	can	can	AUX
crl-16366	246	41	include	include	VERB
crl-16366	246	42	it	it	PRON
crl-16366	246	43	in	in	ADP
crl-16366	246	44	the	the	DET
crl-16366	246	45	debriefing	debriefing	NOUN
crl-16366	246	46	survey	survey	NOUN
crl-16366	246	47	.	.	PUNCT
crl-16366	247	1	5	5	X
crl-16366	247	2	.	.	X
crl-16366	247	3	try	try	VERB
crl-16366	247	4	out	out	ADP
crl-16366	247	5	the	the	DET
crl-16366	247	6	response	response	NOUN
crl-16366	247	7	to	to	PART
crl-16366	247	8	make	make	VERB
crl-16366	247	9	sure	sure	ADJ
crl-16366	247	10	it	it	PRON
crl-16366	247	11	is	be	AUX
crl-16366	247	12	satisfactory	satisfactory	ADJ
crl-16366	247	13	.	.	PUNCT
crl-16366	248	1	6	6	X
crl-16366	248	2	.	.	X
crl-16366	248	3	when	when	SCONJ
crl-16366	248	4	you	you	PRON
crl-16366	248	5	feel	feel	VERB
crl-16366	248	6	the	the	DET
crl-16366	248	7	answer	answer	NOUN
crl-16366	248	8	was	be	AUX
crl-16366	248	9	satisfactory	satisfactory	ADJ
crl-16366	248	10	(	(	PUNCT
crl-16366	248	11	if	if	SCONJ
crl-16366	248	12	not	not	PART
crl-16366	248	13	,	,	PUNCT
crl-16366	248	14	please	please	INTJ
crl-16366	248	15	ask	ask	VERB
crl-16366	248	16	a	a	DET
crl-16366	248	17	follow	follow	VERB
crl-16366	248	18	-	-	PUNCT
crl-16366	248	19	up	up	ADP
crl-16366	248	20	question	question	NOUN
crl-16366	248	21	via	via	ADP
crl-16366	248	22	chat	chat	PROPN
crl-16366	248	23	)	)	PUNCT
crl-16366	248	24	please	please	INTJ
crl-16366	248	25	complete	complete	VERB
crl-16366	248	26	this	this	DET
crl-16366	248	27	general	general	ADJ
crl-16366	248	28	evaluation	evaluation	NOUN
crl-16366	248	29	form	form	NOUN
crl-16366	248	30	on	on	ADP
crl-16366	248	31	your	your	PRON
crl-16366	248	32	experience	experience	NOUN
crl-16366	248	33	with	with	ADP
crl-16366	248	34	chat	chat	PROPN
crl-16366	248	35	(	(	PUNCT
crl-16366	248	36	hyperlink	hyperlink	VERB
crl-16366	248	37	to	to	ADP
crl-16366	248	38	online	online	ADJ
crl-16366	248	39	survey	survey	NOUN
crl-16366	248	40	)	)	PUNCT
crl-16366	248	41	.	.	PUNCT
crl-16366	249	1	a	a	DET
crl-16366	249	2	usability	usability	NOUN
crl-16366	249	3	evaluation	evaluation	NOUN
crl-16366	249	4	of	of	ADP
crl-16366	249	5	academic	academic	ADJ
crl-16366	249	6	virtual	virtual	ADJ
crl-16366	249	7	reference	reference	NOUN
crl-16366	249	8	services	service	NOUN
crl-16366	249	9	323	323	NUM
crl-16366	249	10	format	format	NOUN
crl-16366	249	11	4	4	NUM
crl-16366	249	12	:	:	PUNCT
crl-16366	249	13	skype	skype	NOUN
crl-16366	249	14	note	note	NOUN
crl-16366	249	15	:	:	PUNCT
crl-16366	249	16	please	please	INTJ
crl-16366	249	17	keep	keep	VERB
crl-16366	249	18	track	track	NOUN
crl-16366	249	19	of	of	ADP
crl-16366	249	20	how	how	SCONJ
crl-16366	249	21	long	long	ADV
crl-16366	249	22	it	it	PRON
crl-16366	249	23	took	take	VERB
crl-16366	249	24	from	from	ADP
crl-16366	249	25	start	start	NOUN
crl-16366	249	26	to	to	ADP
crl-16366	249	27	finish	finish	VERB
crl-16366	249	28	to	to	PART
crl-16366	249	29	have	have	VERB
crl-16366	249	30	each	each	DET
crl-16366	249	31	question	question	NOUN
crl-16366	249	32	answered	answer	VERB
crl-16366	249	33	.	.	PUNCT
crl-16366	250	1	also	also	ADV
crl-16366	250	2	,	,	PUNCT
crl-16366	250	3	take	take	VERB
crl-16366	250	4	notes	note	NOUN
crl-16366	250	5	of	of	ADP
crl-16366	250	6	any	any	DET
crl-16366	250	7	thoughts	thought	NOUN
crl-16366	250	8	,	,	PUNCT
crl-16366	250	9	observations	observation	NOUN
crl-16366	250	10	,	,	PUNCT
crl-16366	250	11	or	or	CCONJ
crl-16366	250	12	opinions	opinion	NOUN
crl-16366	250	13	you	you	PRON
crl-16366	250	14	have	have	VERB
crl-16366	250	15	so	so	SCONJ
crl-16366	250	16	that	that	SCONJ
crl-16366	250	17	you	you	PRON
crl-16366	250	18	can	can	AUX
crl-16366	250	19	share	share	VERB
crl-16366	250	20	these	these	PRON
crl-16366	250	21	with	with	ADP
crl-16366	250	22	us	we	PRON
crl-16366	250	23	at	at	ADP
crl-16366	250	24	the	the	DET
crl-16366	250	25	end	end	NOUN
crl-16366	250	26	of	of	ADP
crl-16366	250	27	the	the	DET
crl-16366	250	28	project	project	NOUN
crl-16366	250	29	.	.	PUNCT
crl-16366	251	1	note	note	NOUN
crl-16366	251	2	:	:	PUNCT
crl-16366	251	3	it	it	PRON
crl-16366	251	4	is	be	AUX
crl-16366	251	5	preferable	preferable	ADJ
crl-16366	251	6	if	if	SCONJ
crl-16366	251	7	you	you	PRON
crl-16366	251	8	complete	complete	VERB
crl-16366	251	9	your	your	PRON
crl-16366	251	10	online	online	ADJ
crl-16366	251	11	chat	chat	NOUN
crl-16366	251	12	questions	question	NOUN
crl-16366	251	13	/	/	SYM
crl-16366	251	14	interactions	interaction	NOUN
crl-16366	251	15	before	before	ADP
crl-16366	251	16	asking	ask	VERB
crl-16366	251	17	these	these	DET
crl-16366	251	18	same	same	ADJ
crl-16366	251	19	questions	question	NOUN
crl-16366	251	20	via	via	ADP
crl-16366	251	21	skype	skype	NOUN
crl-16366	251	22	.	.	PUNCT
crl-16366	252	1	if	if	SCONJ
crl-16366	252	2	possible	possible	ADJ
crl-16366	252	3	,	,	PUNCT
crl-16366	252	4	please	please	INTJ
crl-16366	252	5	wait	wait	VERB
crl-16366	252	6	at	at	ADV
crl-16366	252	7	least	least	ADV
crl-16366	252	8	four	four	NUM
crl-16366	252	9	hours	hour	NOUN
crl-16366	252	10	from	from	ADP
crl-16366	252	11	the	the	DET
crl-16366	252	12	time	time	NOUN
crl-16366	252	13	you	you	PRON
crl-16366	252	14	have	have	AUX
crl-16366	252	15	completed	complete	VERB
crl-16366	252	16	your	your	PRON
crl-16366	252	17	online	online	ADJ
crl-16366	252	18	chat	chat	NOUN
crl-16366	252	19	questions	question	NOUN
crl-16366	252	20	/	/	SYM
crl-16366	252	21	interactions	interaction	NOUN
crl-16366	252	22	before	before	ADP
crl-16366	252	23	asking	ask	VERB
crl-16366	252	24	the	the	DET
crl-16366	252	25	questions	question	NOUN
crl-16366	252	26	via	via	ADP
crl-16366	252	27	skype	skype	NOUN
crl-16366	252	28	.	.	PUNCT
crl-16366	253	1	1	1	X
crl-16366	253	2	.	.	X
crl-16366	253	3	open	open	VERB
crl-16366	253	4	up	up	ADP
crl-16366	253	5	skype	skype	NOUN
crl-16366	253	6	on	on	ADP
crl-16366	253	7	your	your	PRON
crl-16366	253	8	computer	computer	NOUN
crl-16366	253	9	and	and	CCONJ
crl-16366	253	10	please	please	INTJ
crl-16366	253	11	test	test	VERB
crl-16366	253	12	to	to	PART
crl-16366	253	13	make	make	VERB
crl-16366	253	14	sure	sure	ADJ
crl-16366	253	15	both	both	CCONJ
crl-16366	253	16	your	your	PRON
crl-16366	253	17	audio	audio	NOUN
crl-16366	253	18	and	and	CCONJ
crl-16366	253	19	video	video	NOUN
crl-16366	253	20	are	be	AUX
crl-16366	253	21	working	work	VERB
crl-16366	253	22	before	before	ADP
crl-16366	253	23	contacting	contact	VERB
crl-16366	253	24	the	the	DET
crl-16366	253	25	reference	reference	NOUN
crl-16366	253	26	desk	desk	NOUN
crl-16366	253	27	.	.	PUNCT
crl-16366	254	1	2	2	X
crl-16366	254	2	.	.	X
crl-16366	255	1	once	once	SCONJ
crl-16366	255	2	you	you	PRON
crl-16366	255	3	are	be	AUX
crl-16366	255	4	confident	confident	ADJ
crl-16366	255	5	everything	everything	PRON
crl-16366	255	6	is	be	AUX
crl-16366	255	7	working	work	VERB
crl-16366	255	8	,	,	PUNCT
crl-16366	255	9	please	please	INTJ
crl-16366	255	10	contact	contact	VERB
crl-16366	255	11	the	the	DET
crl-16366	255	12	library	library	PROPN
crl-16366	255	13	web	web	NOUN
crl-16366	255	14	reference	reference	NOUN
crl-16366	255	15	desk	desk	NOUN
crl-16366	255	16	through	through	ADP
crl-16366	255	17	skype	skype	NOUN
crl-16366	255	18	by	by	ADP
crl-16366	255	19	going	go	VERB
crl-16366	255	20	to	to	PART
crl-16366	255	21	(	(	PUNCT
crl-16366	255	22	hyperlink	hyperlink	VERB
crl-16366	255	23	to	to	ADP
crl-16366	255	24	library	library	PROPN
crl-16366	255	25	skype	skype	PROPN
crl-16366	255	26	desk	desk	PROPN
crl-16366	255	27	)	)	PUNCT
crl-16366	255	28	ask	ask	VERB
crl-16366	255	29	the	the	DET
crl-16366	255	30	following	follow	VERB
crl-16366	255	31	question	question	NOUN
crl-16366	255	32	in	in	ADP
crl-16366	255	33	the	the	DET
crl-16366	255	34	manner	manner	NOUN
crl-16366	255	35	provided	provide	VERB
crl-16366	255	36	:	:	PUNCT
crl-16366	255	37	“	"	PUNCT
crl-16366	255	38	i	i	PRON
crl-16366	255	39	’m	’m	AUX
crl-16366	255	40	trying	try	VERB
crl-16366	255	41	to	to	PART
crl-16366	255	42	find	find	VERB
crl-16366	255	43	the	the	DET
crl-16366	255	44	hours	hour	NOUN
crl-16366	255	45	and	and	CCONJ
crl-16366	255	46	phone	phone	NOUN
crl-16366	255	47	number	number	NOUN
crl-16366	255	48	for	for	ADP
crl-16366	255	49	the	the	DET
crl-16366	255	50	cashier	cashier	NOUN
crl-16366	255	51	’s	’s	PART
crl-16366	255	52	office	office	NOUN
crl-16366	255	53	.	.	PUNCT
crl-16366	256	1	can	can	AUX
crl-16366	256	2	you	you	PRON
crl-16366	256	3	help	help	VERB
crl-16366	256	4	?	?	PUNCT
crl-16366	256	5	”	"	PUNCT
crl-16366	257	1	3	3	NUM
crl-16366	257	2	.	.	PUNCT
crl-16366	258	1	if	if	SCONJ
crl-16366	258	2	the	the	DET
crl-16366	258	3	response	response	NOUN
crl-16366	258	4	was	be	AUX
crl-16366	258	5	satisfactory	satisfactory	ADJ
crl-16366	258	6	,	,	PUNCT
crl-16366	258	7	please	please	INTJ
crl-16366	258	8	repeat	repeat	VERB
crl-16366	258	9	steps	step	NOUN
crl-16366	258	10	1–3	1–3	NUM
crl-16366	258	11	but	but	CCONJ
crl-16366	258	12	instead	instead	ADV
crl-16366	258	13	ask	ask	VERB
crl-16366	258	14	this	this	DET
crl-16366	258	15	second	second	ADJ
crl-16366	258	16	question	question	NOUN
crl-16366	258	17	.	.	PUNCT
crl-16366	259	1	“	"	PUNCT
crl-16366	259	2	how	how	SCONJ
crl-16366	259	3	do	do	AUX
crl-16366	259	4	i	i	PRON
crl-16366	259	5	cite	cite	VERB
crl-16366	259	6	an	an	DET
crl-16366	259	7	electronic	electronic	ADJ
crl-16366	259	8	book	book	NOUN
crl-16366	259	9	in	in	ADP
crl-16366	259	10	apa	apa	PROPN
crl-16366	259	11	format	format	NOUN
crl-16366	259	12	?	?	PUNCT
crl-16366	259	13	”	"	PUNCT
crl-16366	260	1	4	4	NUM
crl-16366	260	2	.	.	PUNCT
crl-16366	260	3	try	try	VERB
crl-16366	260	4	out	out	ADP
crl-16366	260	5	the	the	DET
crl-16366	260	6	response	response	NOUN
crl-16366	260	7	to	to	PART
crl-16366	260	8	make	make	VERB
crl-16366	260	9	sure	sure	ADJ
crl-16366	260	10	it	it	PRON
crl-16366	260	11	is	be	AUX
crl-16366	260	12	satisfactory	satisfactory	ADJ
crl-16366	260	13	.	.	PUNCT
crl-16366	261	1	5	5	X
crl-16366	261	2	.	.	X
crl-16366	261	3	when	when	SCONJ
crl-16366	261	4	you	you	PRON
crl-16366	261	5	feel	feel	VERB
crl-16366	261	6	the	the	DET
crl-16366	261	7	answer	answer	NOUN
crl-16366	261	8	was	be	AUX
crl-16366	261	9	satisfactory	satisfactory	ADJ
crl-16366	261	10	(	(	PUNCT
crl-16366	261	11	if	if	SCONJ
crl-16366	261	12	not	not	PART
crl-16366	261	13	,	,	PUNCT
crl-16366	261	14	please	please	INTJ
crl-16366	261	15	ask	ask	VERB
crl-16366	261	16	a	a	DET
crl-16366	261	17	follow	follow	NOUN
crl-16366	261	18	up	up	ADP
crl-16366	261	19	question	question	NOUN
crl-16366	261	20	via	via	ADP
crl-16366	261	21	skype	skype	NOUN
crl-16366	261	22	)	)	PUNCT
crl-16366	261	23	please	please	INTJ
crl-16366	261	24	complete	complete	VERB
crl-16366	261	25	this	this	DET
crl-16366	261	26	general	general	ADJ
crl-16366	261	27	evaluation	evaluation	NOUN
crl-16366	261	28	form	form	NOUN
crl-16366	261	29	on	on	ADP
crl-16366	261	30	your	your	PRON
crl-16366	261	31	experience	experience	NOUN
crl-16366	261	32	using	use	VERB
crl-16366	261	33	skype	skype	NOUN
crl-16366	261	34	(	(	PUNCT
crl-16366	261	35	hyperlink	hyperlink	VERB
crl-16366	261	36	to	to	ADP
crl-16366	261	37	online	online	ADJ
crl-16366	261	38	survey	survey	NOUN
crl-16366	261	39	)	)	PUNCT
crl-16366	261	40	.	.	PUNCT
crl-16366	262	1	format	format	NOUN
crl-16366	262	2	5	5	NUM
crl-16366	262	3	:	:	PUNCT
crl-16366	262	4	text	text	NOUN
crl-16366	262	5	messaging	messaging	NOUN
crl-16366	262	6	note	note	NOUN
crl-16366	262	7	:	:	PUNCT
crl-16366	262	8	please	please	INTJ
crl-16366	262	9	keep	keep	VERB
crl-16366	262	10	track	track	NOUN
crl-16366	262	11	of	of	ADP
crl-16366	262	12	how	how	SCONJ
crl-16366	262	13	long	long	ADV
crl-16366	262	14	it	it	PRON
crl-16366	262	15	took	take	VERB
crl-16366	262	16	from	from	ADP
crl-16366	262	17	start	start	NOUN
crl-16366	262	18	to	to	ADP
crl-16366	262	19	finish	finish	VERB
crl-16366	262	20	to	to	PART
crl-16366	262	21	have	have	VERB
crl-16366	262	22	each	each	DET
crl-16366	262	23	question	question	NOUN
crl-16366	262	24	answered	answer	VERB
crl-16366	262	25	.	.	PUNCT
crl-16366	263	1	also	also	ADV
crl-16366	263	2	,	,	PUNCT
crl-16366	263	3	take	take	VERB
crl-16366	263	4	notes	note	NOUN
crl-16366	263	5	of	of	ADP
crl-16366	263	6	any	any	DET
crl-16366	263	7	thoughts	thought	NOUN
crl-16366	263	8	,	,	PUNCT
crl-16366	263	9	observations	observation	NOUN
crl-16366	263	10	,	,	PUNCT
crl-16366	263	11	or	or	CCONJ
crl-16366	263	12	opinions	opinion	NOUN
crl-16366	263	13	you	you	PRON
crl-16366	263	14	have	have	VERB
crl-16366	263	15	so	so	SCONJ
crl-16366	263	16	that	that	SCONJ
crl-16366	263	17	you	you	PRON
crl-16366	263	18	can	can	AUX
crl-16366	263	19	share	share	VERB
crl-16366	263	20	these	these	PRON
crl-16366	263	21	with	with	ADP
crl-16366	263	22	us	we	PRON
crl-16366	263	23	at	at	ADP
crl-16366	263	24	the	the	DET
crl-16366	263	25	end	end	NOUN
crl-16366	263	26	of	of	ADP
crl-16366	263	27	the	the	DET
crl-16366	263	28	project	project	NOUN
crl-16366	263	29	.	.	PUNCT
crl-16366	264	1	note	note	NOUN
crl-16366	264	2	:	:	PUNCT
crl-16366	264	3	it	it	PRON
crl-16366	264	4	is	be	AUX
crl-16366	264	5	preferable	preferable	ADJ
crl-16366	264	6	if	if	SCONJ
crl-16366	264	7	you	you	PRON
crl-16366	264	8	complete	complete	VERB
crl-16366	264	9	your	your	PRON
crl-16366	264	10	skype	skype	NOUN
crl-16366	264	11	questions	question	NOUN
crl-16366	264	12	/	/	SYM
crl-16366	264	13	interactions	interaction	NOUN
crl-16366	264	14	before	before	ADP
crl-16366	264	15	asking	ask	VERB
crl-16366	264	16	these	these	DET
crl-16366	264	17	same	same	ADJ
crl-16366	264	18	questions	question	NOUN
crl-16366	264	19	via	via	ADP
crl-16366	264	20	text	text	NOUN
crl-16366	264	21	messaging	messaging	NOUN
crl-16366	264	22	.	.	PUNCT
crl-16366	265	1	if	if	SCONJ
crl-16366	265	2	possible	possible	ADJ
crl-16366	265	3	,	,	PUNCT
crl-16366	265	4	please	please	INTJ
crl-16366	265	5	wait	wait	VERB
crl-16366	265	6	at	at	ADV
crl-16366	265	7	least	least	ADV
crl-16366	265	8	four	four	NUM
crl-16366	265	9	hours	hour	NOUN
crl-16366	265	10	from	from	ADP
crl-16366	265	11	the	the	DET
crl-16366	265	12	time	time	NOUN
crl-16366	265	13	you	you	PRON
crl-16366	265	14	have	have	AUX
crl-16366	265	15	completed	complete	VERB
crl-16366	265	16	your	your	PRON
crl-16366	265	17	skype	skype	NOUN
crl-16366	265	18	questions	question	NOUN
crl-16366	265	19	/	/	SYM
crl-16366	265	20	interactions	interaction	NOUN
crl-16366	265	21	before	before	ADP
crl-16366	265	22	asking	ask	VERB
crl-16366	265	23	the	the	DET
crl-16366	265	24	questions	question	NOUN
crl-16366	265	25	via	via	ADP
crl-16366	265	26	text	text	NOUN
crl-16366	265	27	messaging	messaging	NOUN
crl-16366	265	28	.	.	PUNCT
crl-16366	266	1	1	1	X
crl-16366	266	2	.	.	X
crl-16366	266	3	using	use	VERB
crl-16366	266	4	your	your	PRON
crl-16366	266	5	cell	cell	NOUN
crl-16366	266	6	phone	phone	NOUN
crl-16366	266	7	or	or	CCONJ
crl-16366	266	8	mobile	mobile	ADJ
crl-16366	266	9	device	device	NOUN
crl-16366	266	10	,	,	PUNCT
crl-16366	266	11	ask	ask	VERB
crl-16366	266	12	the	the	DET
crl-16366	266	13	following	follow	VERB
crl-16366	266	14	question	question	NOUN
crl-16366	266	15	by	by	ADP
crl-16366	266	16	sending	send	VERB
crl-16366	266	17	a	a	DET
crl-16366	266	18	text	text	NOUN
crl-16366	266	19	message	message	NOUN
crl-16366	266	20	to	to	ADP
crl-16366	266	21	the	the	DET
crl-16366	266	22	text	text	NOUN
crl-16366	266	23	-	-	PUNCT
crl-16366	266	24	a	a	DET
crl-16366	266	25	-	-	PUNCT
crl-16366	266	26	librarian	librarian	ADJ
crl-16366	266	27	service	service	NOUN
crl-16366	266	28	.	.	PUNCT
crl-16366	267	1	send	send	VERB
crl-16366	267	2	your	your	PRON
crl-16366	267	3	question	question	NOUN
crl-16366	267	4	to	to	ADP
crl-16366	267	5	(	(	PUNCT
crl-16366	267	6	800	800	NUM
crl-16366	267	7	)	)	PUNCT
crl-16366	267	8	xxx	xxx	NOUN
crl-16366	267	9	-	-	PUNCT
crl-16366	267	10	xxxx	xxxx	NOUN
crl-16366	267	11	.	.	PUNCT
crl-16366	268	1	“	"	PUNCT
crl-16366	268	2	can	can	AUX
crl-16366	268	3	you	you	PRON
crl-16366	268	4	help	help	VERB
crl-16366	268	5	me	i	PRON
crl-16366	268	6	figure	figure	VERB
crl-16366	268	7	out	out	ADP
crl-16366	268	8	the	the	DET
crl-16366	268	9	hours	hour	NOUN
crl-16366	268	10	and	and	CCONJ
crl-16366	268	11	phone	phone	NOUN
crl-16366	268	12	number	number	NOUN
crl-16366	268	13	for	for	ADP
crl-16366	268	14	the	the	DET
crl-16366	268	15	academic	academic	ADJ
crl-16366	268	16	success	success	NOUN
crl-16366	268	17	program	program	NOUN
crl-16366	268	18	?	?	PUNCT
crl-16366	268	19	”	"	PUNCT
crl-16366	269	1	2	2	NUM
crl-16366	269	2	.	.	X
crl-16366	270	1	if	if	SCONJ
crl-16366	270	2	the	the	DET
crl-16366	270	3	response	response	NOUN
crl-16366	270	4	was	be	AUX
crl-16366	270	5	satisfactory	satisfactory	ADJ
crl-16366	270	6	,	,	PUNCT
crl-16366	270	7	please	please	INTJ
crl-16366	270	8	repeat	repeat	VERB
crl-16366	270	9	step	step	NOUN
crl-16366	270	10	1	1	NUM
crl-16366	270	11	but	but	CCONJ
crl-16366	270	12	instead	instead	ADV
crl-16366	270	13	ask	ask	VERB
crl-16366	270	14	this	this	DET
crl-16366	270	15	second	second	ADJ
crl-16366	270	16	question	question	NOUN
crl-16366	270	17	.	.	PUNCT
crl-16366	271	1	“	"	PUNCT
crl-16366	271	2	how	how	SCONJ
crl-16366	271	3	do	do	AUX
crl-16366	271	4	you	you	PRON
crl-16366	271	5	cite	cite	VERB
crl-16366	271	6	an	an	DET
crl-16366	271	7	article	article	NOUN
crl-16366	271	8	from	from	ADP
crl-16366	271	9	a	a	DET
crl-16366	271	10	magazine	magazine	NOUN
crl-16366	271	11	in	in	ADP
crl-16366	271	12	apa	apa	PROPN
crl-16366	271	13	format	format	NOUN
crl-16366	271	14	?	?	PUNCT
crl-16366	271	15	”	"	PUNCT
crl-16366	272	1	3	3	X
crl-16366	272	2	.	.	PUNCT
crl-16366	272	3	try	try	VERB
crl-16366	272	4	out	out	ADP
crl-16366	272	5	the	the	DET
crl-16366	272	6	response	response	NOUN
crl-16366	272	7	to	to	PART
crl-16366	272	8	make	make	VERB
crl-16366	272	9	sure	sure	ADJ
crl-16366	272	10	it	it	PRON
crl-16366	272	11	is	be	AUX
crl-16366	272	12	satisfactory	satisfactory	ADJ
crl-16366	272	13	.	.	PUNCT
crl-16366	273	1	4	4	X
crl-16366	273	2	.	.	X
crl-16366	273	3	when	when	SCONJ
crl-16366	273	4	you	you	PRON
crl-16366	273	5	feel	feel	VERB
crl-16366	273	6	the	the	DET
crl-16366	273	7	answer	answer	NOUN
crl-16366	273	8	was	be	AUX
crl-16366	273	9	satisfactory	satisfactory	ADJ
crl-16366	273	10	(	(	PUNCT
crl-16366	273	11	if	if	SCONJ
crl-16366	273	12	not	not	PART
crl-16366	273	13	,	,	PUNCT
crl-16366	273	14	please	please	INTJ
crl-16366	273	15	ask	ask	VERB
crl-16366	273	16	a	a	DET
crl-16366	273	17	follow	follow	VERB
crl-16366	273	18	-	-	PUNCT
crl-16366	273	19	up	up	ADP
crl-16366	273	20	question	question	NOUN
crl-16366	273	21	via	via	ADP
crl-16366	273	22	text	text	NOUN
crl-16366	273	23	)	)	PUNCT
crl-16366	273	24	,	,	PUNCT
crl-16366	273	25	please	please	INTJ
crl-16366	273	26	complete	complete	VERB
crl-16366	273	27	this	this	DET
crl-16366	273	28	general	general	ADJ
crl-16366	273	29	evaluation	evaluation	NOUN
crl-16366	273	30	form	form	NOUN
crl-16366	273	31	on	on	ADP
crl-16366	273	32	your	your	PRON
crl-16366	273	33	experience	experience	NOUN
crl-16366	273	34	using	use	VERB
crl-16366	273	35	text	text	NOUN
crl-16366	273	36	-	-	PUNCT
crl-16366	273	37	a	a	DET
crl-16366	273	38	-	-	PUNCT
crl-16366	273	39	librarian	librarian	ADJ
crl-16366	273	40	(	(	PUNCT
crl-16366	273	41	hyperlink	hyperlink	VERB
crl-16366	273	42	to	to	ADP
crl-16366	273	43	online	online	ADJ
crl-16366	273	44	survey	survey	NOUN
crl-16366	273	45	)	)	PUNCT
crl-16366	273	46	.	.	PUNCT
crl-16366	274	1	note	note	VERB
crl-16366	274	2	:	:	PUNCT
crl-16366	274	3	the	the	DET
crl-16366	274	4	final	final	ADJ
crl-16366	274	5	question	question	NOUN
crl-16366	274	6	of	of	ADP
crl-16366	274	7	this	this	DET
crl-16366	274	8	survey	survey	NOUN
crl-16366	274	9	asks	ask	VERB
crl-16366	274	10	you	you	PRON
crl-16366	274	11	to	to	PART
crl-16366	274	12	compare	compare	VERB
crl-16366	274	13	text	text	NOUN
crl-16366	274	14	messaging	messaging	NOUN
crl-16366	274	15	to	to	ADP
crl-16366	274	16	skype	skype	NOUN
crl-16366	274	17	.	.	PUNCT
crl-16366	275	1	in	in	ADP
crl-16366	275	2	the	the	DET
crl-16366	275	3	comments	comment	NOUN
crl-16366	275	4	field	field	NOUN
crl-16366	275	5	,	,	PUNCT
crl-16366	275	6	please	please	INTJ
crl-16366	275	7	indicate	indicate	VERB
crl-16366	275	8	that	that	SCONJ
crl-16366	275	9	you	you	PRON
crl-16366	275	10	did	do	AUX
crl-16366	275	11	not	not	PART
crl-16366	275	12	evaluate	evaluate	VERB
crl-16366	275	13	skype	skype	NOUN
crl-16366	275	14	.	.	PUNCT
crl-16366	276	1	evaluation	evaluation	NOUN
crl-16366	276	2	of	of	ADP
crl-16366	276	3	each	each	DET
crl-16366	276	4	format	format	NOUN
crl-16366	276	5	1	1	NUM
crl-16366	276	6	.	.	PUNCT
crl-16366	277	1	now	now	ADV
crl-16366	277	2	that	that	SCONJ
crl-16366	277	3	you	you	PRON
crl-16366	277	4	have	have	AUX
crl-16366	277	5	had	have	VERB
crl-16366	277	6	the	the	DET
crl-16366	277	7	questions	question	NOUN
crl-16366	277	8	answered	answer	VERB
crl-16366	277	9	in	in	ADP
crl-16366	277	10	each	each	PRON
crl-16366	277	11	of	of	ADP
crl-16366	277	12	the	the	DET
crl-16366	277	13	four	four	NUM
crl-16366	277	14	formats	format	NOUN
crl-16366	277	15	,	,	PUNCT
crl-16366	277	16	we	we	PRON
crl-16366	277	17	want	want	VERB
crl-16366	277	18	you	you	PRON
crl-16366	277	19	to	to	PART
crl-16366	277	20	complete	complete	VERB
crl-16366	277	21	a	a	DET
crl-16366	277	22	final	final	ADJ
crl-16366	277	23	survey	survey	NOUN
crl-16366	277	24	that	that	PRON
crl-16366	277	25	assesses	assess	VERB
crl-16366	277	26	the	the	DET
crl-16366	277	27	general	general	ADJ
crl-16366	277	28	usability	usability	NOUN
crl-16366	277	29	of	of	ADP
crl-16366	277	30	each	each	DET
crl-16366	277	31	technology	technology	NOUN
crl-16366	277	32	along	along	ADP
crl-16366	277	33	with	with	ADP
crl-16366	277	34	some	some	DET
crl-16366	277	35	general	general	ADJ
crl-16366	277	36	thoughts	thought	NOUN
crl-16366	277	37	and	and	CCONJ
crl-16366	277	38	observations	observation	NOUN
crl-16366	277	39	.	.	PUNCT
crl-16366	278	1	324	324	NUM
crl-16366	278	2	college	college	PROPN
crl-16366	278	3	&	&	CCONJ
crl-16366	278	4	research	research	PROPN
crl-16366	278	5	libraries	library	NOUN
crl-16366	278	6	may	may	AUX
crl-16366	278	7	2014	2014	NUM
crl-16366	278	8	2	2	NUM
crl-16366	278	9	.	.	PUNCT
crl-16366	279	1	only	only	ADV
crl-16366	279	2	after	after	SCONJ
crl-16366	279	3	you	you	PRON
crl-16366	279	4	have	have	AUX
crl-16366	279	5	had	have	VERB
crl-16366	279	6	your	your	PRON
crl-16366	279	7	questions	question	NOUN
crl-16366	279	8	answered	answer	VERB
crl-16366	279	9	satisfactorily	satisfactorily	ADV
crl-16366	279	10	in	in	ADP
crl-16366	279	11	each	each	PRON
crl-16366	279	12	of	of	ADP
crl-16366	279	13	the	the	DET
crl-16366	279	14	four	four	NUM
crl-16366	279	15	formats	format	NOUN
crl-16366	279	16	above	above	ADV
crl-16366	279	17	please	please	INTJ
crl-16366	279	18	complete	complete	VERB
crl-16366	279	19	this	this	DET
crl-16366	279	20	final	final	ADJ
crl-16366	279	21	survey	survey	NOUN
crl-16366	279	22	.	.	PUNCT
crl-16366	280	1	notes	note	NOUN
crl-16366	280	2	:	:	PUNCT
crl-16366	280	3	•	•	NOUN
crl-16366	280	4	on	on	ADP
crl-16366	280	5	the	the	DET
crl-16366	280	6	final	final	ADJ
crl-16366	280	7	survey	survey	NOUN
crl-16366	280	8	form	form	NOUN
crl-16366	280	9	you	you	PRON
crl-16366	280	10	will	will	AUX
crl-16366	280	11	encounter	encounter	VERB
crl-16366	280	12	a	a	DET
crl-16366	280	13	page	page	NOUN
crl-16366	280	14	relating	relate	VERB
crl-16366	280	15	to	to	ADP
crl-16366	280	16	skype	skype	NOUN
crl-16366	280	17	video	video	NOUN
crl-16366	280	18	conferencing	conferencing	NOUN
crl-16366	280	19	.	.	PUNCT
crl-16366	281	1	you	you	PRON
crl-16366	281	2	may	may	AUX
crl-16366	281	3	either	either	CCONJ
crl-16366	281	4	skip	skip	VERB
crl-16366	281	5	those	those	DET
crl-16366	281	6	questions	question	NOUN
crl-16366	281	7	or	or	CCONJ
crl-16366	281	8	answer	answer	VERB
crl-16366	281	9	na	na	ADP
crl-16366	281	10	when	when	SCONJ
crl-16366	281	11	appropriate	appropriate	ADJ
crl-16366	281	12	.	.	PUNCT
crl-16366	282	1	•	•	NUM
crl-16366	282	2	one	one	NUM
crl-16366	282	3	the	the	DET
crl-16366	282	4	final	final	ADJ
crl-16366	282	5	page	page	NOUN
crl-16366	282	6	of	of	ADP
crl-16366	282	7	the	the	DET
crl-16366	282	8	final	final	ADJ
crl-16366	282	9	survey	survey	NOUN
crl-16366	282	10	,	,	PUNCT
crl-16366	282	11	you	you	PRON
crl-16366	282	12	will	will	AUX
crl-16366	282	13	encounter	encounter	VERB
crl-16366	282	14	some	some	DET
crl-16366	282	15	questions	question	NOUN
crl-16366	282	16	relating	relate	VERB
crl-16366	282	17	to	to	ADP
crl-16366	282	18	rating	rate	VERB
crl-16366	282	19	your	your	PRON
crl-16366	282	20	preferences	preference	NOUN
crl-16366	282	21	of	of	ADP
crl-16366	282	22	formats	format	NOUN
crl-16366	282	23	.	.	PUNCT
crl-16366	283	1	please	please	INTJ
crl-16366	283	2	go	go	VERB
crl-16366	283	3	ahead	ahead	ADV
crl-16366	283	4	and	and	CCONJ
crl-16366	283	5	answer	answer	VERB
crl-16366	283	6	these	these	DET
crl-16366	283	7	questions	question	NOUN
crl-16366	283	8	(	(	PUNCT
crl-16366	283	9	even	even	ADV
crl-16366	283	10	though	though	SCONJ
crl-16366	283	11	they	they	PRON
crl-16366	283	12	include	include	VERB
crl-16366	283	13	skype	skype	NOUN
crl-16366	283	14	as	as	ADP
crl-16366	283	15	an	an	DET
crl-16366	283	16	option	option	NOUN
crl-16366	283	17	)	)	PUNCT
crl-16366	283	18	.	.	PUNCT
crl-16366	284	1	appendix	appendix	NOUN
crl-16366	284	2	b	b	NUM
crl-16366	284	3	questions	question	NOUN
crl-16366	284	4	used	use	VERB
crl-16366	284	5	for	for	ADP
crl-16366	284	6	this	this	DET
crl-16366	284	7	study	study	NOUN
crl-16366	284	8	quick	quick	ADJ
crl-16366	284	9	,	,	PUNCT
crl-16366	284	10	factual	factual	ADJ
crl-16366	284	11	questions	question	NOUN
crl-16366	284	12	research	research	NOUN
crl-16366	284	13	/	/	SYM
crl-16366	284	14	procedural	procedural	ADJ
crl-16366	284	15	reference	reference	NOUN
crl-16366	284	16	questions	question	NOUN
crl-16366	284	17	•	•	NOUN
crl-16366	284	18	can	can	AUX
crl-16366	284	19	you	you	PRON
crl-16366	284	20	help	help	VERB
crl-16366	284	21	me	i	PRON
crl-16366	284	22	figure	figure	VERB
crl-16366	284	23	out	out	ADP
crl-16366	284	24	the	the	DET
crl-16366	284	25	hours	hour	NOUN
crl-16366	284	26	and	and	CCONJ
crl-16366	284	27	phone	phone	NOUN
crl-16366	284	28	number	number	NOUN
crl-16366	284	29	for	for	ADP
crl-16366	284	30	the	the	DET
crl-16366	284	31	student	student	NOUN
crl-16366	284	32	success	success	NOUN
crl-16366	284	33	center	center	NOUN
crl-16366	284	34	?	?	PUNCT
crl-16366	285	1	•	•	NOUN
crl-16366	285	2	can	can	AUX
crl-16366	285	3	you	you	PRON
crl-16366	285	4	help	help	VERB
crl-16366	285	5	me	i	PRON
crl-16366	285	6	find	find	VERB
crl-16366	285	7	out	out	ADP
crl-16366	285	8	who	who	PRON
crl-16366	285	9	to	to	PART
crl-16366	285	10	contact	contact	VERB
crl-16366	285	11	to	to	PART
crl-16366	285	12	get	get	VERB
crl-16366	285	13	some	some	DET
crl-16366	285	14	information	information	NOUN
crl-16366	285	15	for	for	ADP
crl-16366	285	16	tutoring	tutoring	NOUN
crl-16366	285	17	in	in	ADP
crl-16366	285	18	math	math	NOUN
crl-16366	285	19	?	?	PUNCT
crl-16366	286	1	•	•	NOUN
crl-16366	286	2	can	can	AUX
crl-16366	286	3	you	you	PRON
crl-16366	286	4	help	help	VERB
crl-16366	286	5	me	i	PRON
crl-16366	286	6	find	find	VERB
crl-16366	286	7	the	the	DET
crl-16366	286	8	address	address	NOUN
crl-16366	286	9	for	for	ADP
crl-16366	286	10	the	the	DET
crl-16366	286	11	international	international	ADJ
crl-16366	286	12	students	student	NOUN
crl-16366	286	13	&	&	CCONJ
crl-16366	286	14	scholar	scholar	NOUN
crl-16366	286	15	program	program	NOUN
crl-16366	286	16	?	?	PUNCT
crl-16366	287	1	•	•	NOUN
crl-16366	287	2	can	can	AUX
crl-16366	287	3	you	you	PRON
crl-16366	287	4	help	help	VERB
crl-16366	287	5	me	i	PRON
crl-16366	287	6	find	find	VERB
crl-16366	287	7	the	the	DET
crl-16366	287	8	phone	phone	NOUN
crl-16366	287	9	and	and	CCONJ
crl-16366	287	10	hours	hour	NOUN
crl-16366	287	11	for	for	ADP
crl-16366	287	12	the	the	DET
crl-16366	287	13	financial	financial	ADJ
crl-16366	287	14	aid	aid	NOUN
crl-16366	287	15	office	office	NOUN
crl-16366	287	16	?	?	PUNCT
crl-16366	288	1	•	•	NOUN
crl-16366	288	2	can	can	AUX
crl-16366	288	3	you	you	PRON
crl-16366	288	4	help	help	VERB
crl-16366	288	5	me	i	PRON
crl-16366	288	6	find	find	VERB
crl-16366	288	7	the	the	DET
crl-16366	288	8	street	street	NOUN
crl-16366	288	9	address	address	NOUN
crl-16366	288	10	for	for	ADP
crl-16366	288	11	the	the	DET
crl-16366	288	12	family	family	NOUN
crl-16366	288	13	research	research	NOUN
crl-16366	288	14	center	center	NOUN
crl-16366	288	15	?	?	PUNCT
crl-16366	289	1	•	•	NOUN
crl-16366	289	2	can	can	AUX
crl-16366	289	3	you	you	PRON
crl-16366	289	4	help	help	VERB
crl-16366	289	5	me	i	PRON
crl-16366	289	6	find	find	VERB
crl-16366	289	7	the	the	DET
crl-16366	289	8	street	street	NOUN
crl-16366	289	9	address	address	NOUN
crl-16366	289	10	for	for	ADP
crl-16366	289	11	the	the	DET
crl-16366	289	12	global	global	PROPN
crl-16366	289	13	research	research	PROPN
crl-16366	289	14	institute	institute	PROPN
crl-16366	289	15	?	?	PUNCT
crl-16366	290	1	•	•	NUM
crl-16366	290	2	can	can	AUX
crl-16366	290	3	you	you	PRON
crl-16366	290	4	help	help	VERB
crl-16366	290	5	me	i	PRON
crl-16366	290	6	find	find	VERB
crl-16366	290	7	the	the	DET
crl-16366	290	8	street	street	NOUN
crl-16366	290	9	address	address	NOUN
crl-16366	290	10	for	for	ADP
crl-16366	290	11	the	the	DET
crl-16366	290	12	parking	parking	NOUN
crl-16366	290	13	office	office	NOUN
crl-16366	290	14	?	?	PUNCT
crl-16366	291	1	•	•	NOUN
crl-16366	291	2	can	can	AUX
crl-16366	291	3	you	you	PRON
crl-16366	291	4	tell	tell	VERB
crl-16366	291	5	me	i	PRON
crl-16366	291	6	where	where	SCONJ
crl-16366	291	7	the	the	DET
crl-16366	291	8	bookstore	bookstore	NOUN
crl-16366	291	9	is	be	AUX
crl-16366	291	10	on	on	ADP
crl-16366	291	11	campus	campus	NOUN
crl-16366	291	12	?	?	PUNCT
crl-16366	292	1	•	•	NOUN
crl-16366	292	2	can	can	AUX
crl-16366	292	3	you	you	PRON
crl-16366	292	4	tell	tell	VERB
crl-16366	292	5	me	i	PRON
crl-16366	292	6	where	where	SCONJ
crl-16366	292	7	the	the	DET
crl-16366	292	8	writing	writing	NOUN
crl-16366	292	9	center	center	NOUN
crl-16366	292	10	is	be	AUX
crl-16366	292	11	located	locate	VERB
crl-16366	292	12	?	?	PUNCT
crl-16366	293	1	•	•	INTJ
crl-16366	293	2	do	do	AUX
crl-16366	293	3	you	you	PRON
crl-16366	293	4	know	know	VERB
crl-16366	293	5	the	the	DET
crl-16366	293	6	dates	date	NOUN
crl-16366	293	7	we	we	PRON
crl-16366	293	8	’re	’re	VERB
crl-16366	293	9	off	off	ADP
crl-16366	293	10	for	for	ADP
crl-16366	293	11	winter	winter	NOUN
crl-16366	293	12	break	break	NOUN
crl-16366	293	13	?	?	PUNCT
crl-16366	294	1	•	•	INTJ
crl-16366	294	2	do	do	AUX
crl-16366	294	3	you	you	PRON
crl-16366	294	4	know	know	VERB
crl-16366	294	5	the	the	DET
crl-16366	294	6	hours	hour	NOUN
crl-16366	294	7	and	and	CCONJ
crl-16366	294	8	phone	phone	NOUN
crl-16366	294	9	number	number	NOUN
crl-16366	294	10	for	for	ADP
crl-16366	294	11	the	the	DET
crl-16366	294	12	student	student	NOUN
crl-16366	294	13	health	health	NOUN
crl-16366	294	14	center	center	NOUN
crl-16366	294	15	?	?	PUNCT
crl-16366	295	1	•	•	INTJ
crl-16366	295	2	do	do	AUX
crl-16366	295	3	you	you	PRON
crl-16366	295	4	know	know	VERB
crl-16366	295	5	what	what	PRON
crl-16366	295	6	day	day	NOUN
crl-16366	295	7	classes	class	NOUN
crl-16366	295	8	start	start	VERB
crl-16366	295	9	for	for	ADP
crl-16366	295	10	the	the	DET
crl-16366	295	11	summer	summer	NOUN
crl-16366	295	12	session	session	NOUN
crl-16366	295	13	?	?	PUNCT
crl-16366	296	1	•	•	NOUN
crl-16366	296	2	can	can	AUX
crl-16366	296	3	you	you	PRON
crl-16366	296	4	help	help	VERB
crl-16366	296	5	me	i	PRON
crl-16366	296	6	find	find	VERB
crl-16366	296	7	some	some	DET
crl-16366	296	8	biographical	biographical	ADJ
crl-16366	296	9	information	information	NOUN
crl-16366	296	10	on	on	ADP
crl-16366	296	11	cesar	cesar	PROPN
crl-16366	296	12	ritz	ritz	PROPN
crl-16366	296	13	,	,	PUNCT
crl-16366	296	14	the	the	DET
crl-16366	296	15	founder	founder	NOUN
crl-16366	296	16	of	of	ADP
crl-16366	296	17	the	the	DET
crl-16366	296	18	ritz	ritz	PROPN
crl-16366	296	19	hotels	hotel	NOUN
crl-16366	296	20	?	?	PUNCT
crl-16366	297	1	i	i	PRON
crl-16366	297	2	’m	’m	VERB
crl-16366	297	3	supposed	suppose	VERB
crl-16366	297	4	to	to	PART
crl-16366	297	5	try	try	VERB
crl-16366	297	6	to	to	PART
crl-16366	297	7	use	use	VERB
crl-16366	297	8	a	a	DET
crl-16366	297	9	database	database	NOUN
crl-16366	297	10	or	or	CCONJ
crl-16366	297	11	find	find	VERB
crl-16366	297	12	a	a	DET
crl-16366	297	13	book	book	NOUN
crl-16366	297	14	.	.	PUNCT
crl-16366	298	1	•	•	NUM
crl-16366	298	2	can	can	AUX
crl-16366	298	3	you	you	PRON
crl-16366	298	4	help	help	VERB
crl-16366	298	5	me	i	PRON
crl-16366	298	6	find	find	VERB
crl-16366	298	7	some	some	DET
crl-16366	298	8	biographical	biographical	ADJ
crl-16366	298	9	information	information	NOUN
crl-16366	298	10	on	on	ADP
crl-16366	298	11	conrad	conrad	PROPN
crl-16366	298	12	hilton	hilton	PROPN
crl-16366	298	13	?	?	PUNCT
crl-16366	299	1	i	i	PRON
crl-16366	299	2	’m	’m	AUX
crl-16366	299	3	not	not	PART
crl-16366	299	4	supposed	suppose	VERB
crl-16366	299	5	to	to	PART
crl-16366	299	6	use	use	VERB
crl-16366	299	7	google	google	NOUN
crl-16366	299	8	.	.	PUNCT
crl-16366	300	1	•	•	NUM
crl-16366	300	2	can	can	AUX
crl-16366	300	3	you	you	PRON
crl-16366	300	4	help	help	VERB
crl-16366	300	5	me	i	PRON
crl-16366	300	6	find	find	VERB
crl-16366	300	7	some	some	DET
crl-16366	300	8	biographical	biographical	ADJ
crl-16366	300	9	information	information	NOUN
crl-16366	300	10	on	on	ADP
crl-16366	300	11	former	former	ADJ
crl-16366	300	12	first	first	ADJ
crl-16366	300	13	lady	lady	PROPN
crl-16366	300	14	,	,	PUNCT
crl-16366	300	15	laura	laura	PROPN
crl-16366	300	16	bush	bush	PROPN
crl-16366	300	17	?	?	PUNCT
crl-16366	301	1	i	i	PRON
crl-16366	301	2	’m	’m	VERB
crl-16366	301	3	supposed	suppose	VERB
crl-16366	301	4	to	to	PART
crl-16366	301	5	try	try	VERB
crl-16366	301	6	to	to	PART
crl-16366	301	7	use	use	VERB
crl-16366	301	8	something	something	PRON
crl-16366	301	9	other	other	ADJ
crl-16366	301	10	than	than	ADP
crl-16366	301	11	google	google	PROPN
crl-16366	301	12	.	.	PUNCT
crl-16366	302	1	•	•	NUM
crl-16366	302	2	can	can	AUX
crl-16366	302	3	you	you	PRON
crl-16366	302	4	help	help	VERB
crl-16366	302	5	me	i	PRON
crl-16366	302	6	find	find	VERB
crl-16366	302	7	some	some	DET
crl-16366	302	8	biographical	biographical	ADJ
crl-16366	302	9	information	information	NOUN
crl-16366	302	10	on	on	ADP
crl-16366	302	11	julia	julia	PROPN
crl-16366	302	12	child	child	NOUN
crl-16366	302	13	.	.	PUNCT
crl-16366	303	1	i	i	PRON
crl-16366	303	2	’m	’m	VERB
crl-16366	303	3	supposed	suppose	VERB
crl-16366	303	4	to	to	PART
crl-16366	303	5	use	use	VERB
crl-16366	303	6	a	a	DET
crl-16366	303	7	database	database	NOUN
crl-16366	303	8	or	or	CCONJ
crl-16366	303	9	find	find	VERB
crl-16366	303	10	a	a	DET
crl-16366	303	11	book	book	NOUN
crl-16366	303	12	.	.	PUNCT
crl-16366	304	1	•	•	NUM
crl-16366	304	2	can	can	AUX
crl-16366	304	3	you	you	PRON
crl-16366	304	4	show	show	VERB
crl-16366	304	5	me	i	PRON
crl-16366	304	6	how	how	SCONJ
crl-16366	304	7	to	to	PART
crl-16366	304	8	cite	cite	VERB
crl-16366	304	9	a	a	DET
crl-16366	304	10	magazine	magazine	NOUN
crl-16366	304	11	article	article	NOUN
crl-16366	304	12	using	use	VERB
crl-16366	304	13	mla	mla	PROPN
crl-16366	304	14	format	format	NOUN
crl-16366	304	15	?	?	PUNCT
crl-16366	305	1	•	•	NOUN
crl-16366	305	2	can	can	AUX
crl-16366	305	3	you	you	PRON
crl-16366	305	4	tell	tell	VERB
crl-16366	305	5	me	i	PRON
crl-16366	305	6	how	how	SCONJ
crl-16366	305	7	to	to	PART
crl-16366	305	8	cite	cite	VERB
crl-16366	305	9	a	a	DET
crl-16366	305	10	book	book	NOUN
crl-16366	305	11	with	with	ADP
crl-16366	305	12	two	two	NUM
crl-16366	305	13	authors	author	NOUN
crl-16366	305	14	using	use	VERB
crl-16366	305	15	apa	apa	PROPN
crl-16366	305	16	format	format	NOUN
crl-16366	305	17	?	?	PUNCT
crl-16366	305	18	”	"	PUNCT
crl-16366	306	1	•	•	NUM
crl-16366	306	2	can	can	AUX
crl-16366	306	3	you	you	PRON
crl-16366	306	4	tell	tell	VERB
crl-16366	306	5	me	i	PRON
crl-16366	306	6	how	how	SCONJ
crl-16366	306	7	to	to	PART
crl-16366	306	8	cite	cite	VERB
crl-16366	306	9	a	a	DET
crl-16366	306	10	book	book	NOUN
crl-16366	306	11	with	with	ADP
crl-16366	306	12	two	two	NUM
crl-16366	306	13	authors	author	NOUN
crl-16366	306	14	using	use	VERB
crl-16366	306	15	mla	mla	NOUN
crl-16366	306	16	format	format	NOUN
crl-16366	306	17	?	?	PUNCT
crl-16366	307	1	•	•	NOUN
crl-16366	307	2	can	can	AUX
crl-16366	307	3	you	you	PRON
crl-16366	307	4	tell	tell	VERB
crl-16366	307	5	me	i	PRON
crl-16366	307	6	how	how	SCONJ
crl-16366	307	7	to	to	PART
crl-16366	307	8	cite	cite	VERB
crl-16366	307	9	a	a	DET
crl-16366	307	10	chapter	chapter	NOUN
crl-16366	307	11	from	from	ADP
crl-16366	307	12	a	a	DET
crl-16366	307	13	book	book	NOUN
crl-16366	307	14	using	use	VERB
crl-16366	307	15	apa	apa	PROPN
crl-16366	307	16	format	format	NOUN
crl-16366	307	17	?	?	PUNCT
crl-16366	308	1	•	•	NUM
crl-16366	308	2	how	how	SCONJ
crl-16366	308	3	can	can	AUX
crl-16366	308	4	i	i	PRON
crl-16366	308	5	find	find	VERB
crl-16366	308	6	some	some	DET
crl-16366	308	7	biographical	biographical	ADJ
crl-16366	308	8	information	information	NOUN
crl-16366	308	9	on	on	ADP
crl-16366	308	10	michael	michael	PROPN
crl-16366	308	11	jordan	jordan	PROPN
crl-16366	308	12	,	,	PUNCT
crl-16366	308	13	the	the	DET
crl-16366	308	14	basketball	basketball	NOUN
crl-16366	308	15	player	player	NOUN
crl-16366	308	16	,	,	PUNCT
crl-16366	308	17	without	without	ADP
crl-16366	308	18	using	use	VERB
crl-16366	308	19	google	google	PROPN
crl-16366	308	20	?	?	PUNCT
crl-16366	309	1	•	•	NUM
crl-16366	309	2	how	how	SCONJ
crl-16366	309	3	can	can	AUX
crl-16366	309	4	i	i	PRON
crl-16366	309	5	find	find	VERB
crl-16366	309	6	some	some	DET
crl-16366	309	7	biographical	biographical	ADJ
crl-16366	309	8	information	information	NOUN
crl-16366	309	9	on	on	ADP
crl-16366	309	10	ray	ray	PROPN
crl-16366	309	11	kroc	kroc	PROPN
crl-16366	309	12	,	,	PUNCT
crl-16366	309	13	the	the	DET
crl-16366	309	14	founder	founder	NOUN
crl-16366	309	15	of	of	ADP
crl-16366	309	16	mcdonald	mcdonald	PROPN
crl-16366	309	17	’s	’s	PROPN
crl-16366	309	18	,	,	PUNCT
crl-16366	309	19	without	without	ADP
crl-16366	309	20	using	use	VERB
crl-16366	309	21	google	google	PROPN
crl-16366	309	22	?	?	PUNCT
crl-16366	310	1	•	•	NUM
crl-16366	310	2	how	how	SCONJ
crl-16366	310	3	can	can	AUX
crl-16366	310	4	i	i	PRON
crl-16366	310	5	limit	limit	VERB
crl-16366	310	6	my	my	PRON
crl-16366	310	7	search	search	NOUN
crl-16366	310	8	in	in	ADP
crl-16366	310	9	the	the	DET
crl-16366	310	10	library	library	NOUN
crl-16366	310	11	catalog	catalog	NOUN
crl-16366	311	1	so	so	ADV
crl-16366	311	2	i	i	PRON
crl-16366	311	3	see	see	VERB
crl-16366	311	4	only	only	ADV
crl-16366	311	5	books	book	NOUN
crl-16366	311	6	available	available	ADJ
crl-16366	311	7	in	in	ADP
crl-16366	311	8	spanish	spanish	ADJ
crl-16366	311	9	?	?	PUNCT
crl-16366	312	1	•	•	NUM
crl-16366	312	2	how	how	SCONJ
crl-16366	312	3	can	can	AUX
crl-16366	312	4	i	i	PRON
crl-16366	312	5	limit	limit	VERB
crl-16366	312	6	my	my	PRON
crl-16366	312	7	search	search	NOUN
crl-16366	312	8	in	in	ADP
crl-16366	312	9	the	the	DET
crl-16366	312	10	library	library	NOUN
crl-16366	312	11	catalog	catalog	NOUN
crl-16366	312	12	so	so	SCONJ
crl-16366	312	13	that	that	SCONJ
crl-16366	312	14	only	only	ADJ
crl-16366	312	15	books	book	NOUN
crl-16366	312	16	come	come	VERB
crl-16366	312	17	up	up	ADP
crl-16366	312	18	?	?	PUNCT
crl-16366	313	1	•	•	ADP
crl-16366	313	2	how	how	SCONJ
crl-16366	313	3	can	can	AUX
crl-16366	313	4	i	i	PRON
crl-16366	313	5	limit	limit	VERB
crl-16366	313	6	my	my	PRON
crl-16366	313	7	search	search	NOUN
crl-16366	313	8	in	in	ADP
crl-16366	313	9	the	the	DET
crl-16366	313	10	library	library	NOUN
crl-16366	313	11	catalog	catalog	NOUN
crl-16366	313	12	so	so	SCONJ
crl-16366	313	13	that	that	SCONJ
crl-16366	313	14	only	only	ADJ
crl-16366	313	15	books	book	NOUN
crl-16366	313	16	written	write	VERB
crl-16366	313	17	in	in	ADP
crl-16366	313	18	spanish	spanish	NOUN
crl-16366	313	19	come	come	VERB
crl-16366	313	20	up	up	ADP
crl-16366	313	21	?	?	PUNCT
crl-16366	314	1	•	•	ADP
crl-16366	314	2	how	how	SCONJ
crl-16366	314	3	can	can	AUX
crl-16366	314	4	i	i	PRON
crl-16366	314	5	limit	limit	VERB
crl-16366	314	6	my	my	PRON
crl-16366	314	7	search	search	NOUN
crl-16366	314	8	in	in	ADP
crl-16366	314	9	the	the	DET
crl-16366	314	10	library	library	ADJ
crl-16366	314	11	catalog	catalog	NOUN
crl-16366	314	12	to	to	ADP
crl-16366	314	13	online	online	ADJ
crl-16366	314	14	resources	resource	NOUN
crl-16366	314	15	?	?	PUNCT
crl-16366	315	1	a	a	DET
crl-16366	315	2	usability	usability	NOUN
crl-16366	315	3	evaluation	evaluation	NOUN
crl-16366	315	4	of	of	ADP
crl-16366	315	5	academic	academic	ADJ
crl-16366	315	6	virtual	virtual	ADJ
crl-16366	315	7	reference	reference	NOUN
crl-16366	315	8	services	service	NOUN
crl-16366	315	9	325	325	NUM
crl-16366	315	10	appendix	appendix	NOUN
crl-16366	315	11	b	b	NOUN
crl-16366	315	12	questions	question	NOUN
crl-16366	315	13	used	use	VERB
crl-16366	315	14	for	for	ADP
crl-16366	315	15	this	this	DET
crl-16366	315	16	study	study	NOUN
crl-16366	315	17	quick	quick	ADJ
crl-16366	315	18	,	,	PUNCT
crl-16366	315	19	factual	factual	ADJ
crl-16366	315	20	questions	question	NOUN
crl-16366	315	21	research	research	NOUN
crl-16366	315	22	/	/	SYM
crl-16366	315	23	procedural	procedural	ADJ
crl-16366	315	24	reference	reference	NOUN
crl-16366	315	25	questions	question	NOUN
crl-16366	315	26	•	•	INTJ
crl-16366	315	27	do	do	AUX
crl-16366	315	28	you	you	PRON
crl-16366	315	29	know	know	VERB
crl-16366	315	30	what	what	PRON
crl-16366	315	31	day	day	NOUN
crl-16366	315	32	classes	class	NOUN
crl-16366	315	33	start	start	VERB
crl-16366	315	34	in	in	ADP
crl-16366	315	35	january	january	PROPN
crl-16366	315	36	?	?	PUNCT
crl-16366	316	1	•	•	INTJ
crl-16366	316	2	do	do	AUX
crl-16366	316	3	you	you	PRON
crl-16366	316	4	know	know	VERB
crl-16366	316	5	what	what	PRON
crl-16366	316	6	day	day	NOUN
crl-16366	316	7	summer	summer	NOUN
crl-16366	316	8	break	break	NOUN
crl-16366	316	9	starts	start	VERB
crl-16366	316	10	?	?	PUNCT
crl-16366	317	1	•	•	INTJ
crl-16366	317	2	do	do	AUX
crl-16366	317	3	you	you	PRON
crl-16366	317	4	know	know	VERB
crl-16366	317	5	what	what	DET
crl-16366	317	6	day	day	NOUN
crl-16366	317	7	the	the	DET
crl-16366	317	8	fall	fall	NOUN
crl-16366	317	9	semester	semester	NOUN
crl-16366	317	10	begins	begin	VERB
crl-16366	317	11	this	this	DET
crl-16366	317	12	year	year	NOUN
crl-16366	317	13	?	?	PUNCT
crl-16366	318	1	•	•	INTJ
crl-16366	318	2	do	do	AUX
crl-16366	318	3	you	you	PRON
crl-16366	318	4	know	know	VERB
crl-16366	318	5	what	what	DET
crl-16366	318	6	days	day	NOUN
crl-16366	318	7	we	we	PRON
crl-16366	318	8	are	be	AUX
crl-16366	318	9	off	off	ADP
crl-16366	318	10	for	for	ADP
crl-16366	318	11	thanksgiving	thanksgiving	NOUN
crl-16366	318	12	?	?	PUNCT
crl-16366	319	1	•	•	NUM
crl-16366	319	2	how	how	SCONJ
crl-16366	319	3	late	late	ADV
crl-16366	319	4	are	be	AUX
crl-16366	319	5	you	you	PRON
crl-16366	319	6	open	open	ADJ
crl-16366	319	7	tonight	tonight	NOUN
crl-16366	319	8	?	?	PUNCT
crl-16366	320	1	•	•	NOUN
crl-16366	320	2	i	i	PRON
crl-16366	320	3	was	be	AUX
crl-16366	320	4	just	just	ADV
crl-16366	320	5	wondering	wonder	VERB
crl-16366	320	6	what	what	PRON
crl-16366	320	7	the	the	DET
crl-16366	320	8	last	last	ADJ
crl-16366	320	9	day	day	NOUN
crl-16366	320	10	of	of	ADP
crl-16366	320	11	classes	class	NOUN
crl-16366	320	12	is	be	AUX
crl-16366	320	13	for	for	ADP
crl-16366	320	14	the	the	DET
crl-16366	320	15	fall	fall	NOUN
crl-16366	320	16	semester	semester	NOUN
crl-16366	320	17	.	.	PUNCT
crl-16366	321	1	•	•	NOUN
crl-16366	321	2	i	i	PRON
crl-16366	321	3	’m	’m	AUX
crl-16366	321	4	looking	look	VERB
crl-16366	321	5	for	for	ADP
crl-16366	321	6	the	the	DET
crl-16366	321	7	phone	phone	NOUN
crl-16366	321	8	number	number	NOUN
crl-16366	321	9	and	and	CCONJ
crl-16366	321	10	hours	hour	NOUN
crl-16366	321	11	for	for	ADP
crl-16366	321	12	the	the	DET
crl-16366	321	13	student	student	NOUN
crl-16366	321	14	recreation	recreation	NOUN
crl-16366	321	15	center	center	NOUN
crl-16366	321	16	.	.	PUNCT
crl-16366	322	1	can	can	AUX
crl-16366	322	2	you	you	PRON
crl-16366	322	3	help	help	VERB
crl-16366	322	4	?	?	PUNCT
crl-16366	323	1	•	•	INTJ
crl-16366	323	2	what	what	PRON
crl-16366	323	3	are	be	AUX
crl-16366	323	4	the	the	DET
crl-16366	323	5	hours	hour	NOUN
crl-16366	323	6	and	and	CCONJ
crl-16366	323	7	phone	phone	NOUN
crl-16366	323	8	number	number	NOUN
crl-16366	323	9	for	for	ADP
crl-16366	323	10	the	the	DET
crl-16366	323	11	speaking	speak	VERB
crl-16366	323	12	center	center	NOUN
crl-16366	323	13	on	on	ADP
crl-16366	323	14	campus	campus	NOUN
crl-16366	323	15	?	?	PUNCT
crl-16366	324	1	•	•	NUM
crl-16366	324	2	what	what	PRON
crl-16366	324	3	are	be	AUX
crl-16366	324	4	the	the	DET
crl-16366	324	5	hours	hour	NOUN
crl-16366	324	6	and	and	CCONJ
crl-16366	324	7	phone	phone	NOUN
crl-16366	324	8	number	number	NOUN
crl-16366	324	9	for	for	ADP
crl-16366	324	10	the	the	DET
crl-16366	324	11	writing	writing	NOUN
crl-16366	324	12	center	center	NOUN
crl-16366	324	13	?	?	PUNCT
crl-16366	325	1	•	•	NUM
crl-16366	325	2	what	what	PRON
crl-16366	325	3	are	be	AUX
crl-16366	325	4	your	your	PRON
crl-16366	325	5	hours	hour	NOUN
crl-16366	325	6	during	during	ADP
crl-16366	325	7	the	the	DET
crl-16366	325	8	week	week	NOUN
crl-16366	325	9	?	?	PUNCT
crl-16366	326	1	•	•	NUM
crl-16366	326	2	what	what	PRON
crl-16366	326	3	are	be	AUX
crl-16366	326	4	your	your	PRON
crl-16366	326	5	hours	hour	NOUN
crl-16366	326	6	over	over	ADP
crl-16366	326	7	the	the	DET
crl-16366	326	8	weekend	weekend	NOUN
crl-16366	326	9	?	?	PUNCT
crl-16366	327	1	•	•	NUM
crl-16366	327	2	what	what	DET
crl-16366	327	3	day	day	NOUN
crl-16366	327	4	is	be	AUX
crl-16366	327	5	fall	fall	NOUN
crl-16366	327	6	graduation	graduation	NOUN
crl-16366	327	7	this	this	DET
crl-16366	327	8	year	year	NOUN
crl-16366	327	9	?	?	PUNCT
crl-16366	328	1	•	•	NUM
crl-16366	328	2	what	what	DET
crl-16366	328	3	day	day	NOUN
crl-16366	328	4	is	be	AUX
crl-16366	328	5	spring	spring	NOUN
crl-16366	328	6	graduation	graduation	NOUN
crl-16366	328	7	this	this	DET
crl-16366	328	8	year	year	NOUN
crl-16366	328	9	?	?	PUNCT
crl-16366	329	1	•	•	NUM
crl-16366	329	2	what	what	PRON
crl-16366	329	3	is	be	AUX
crl-16366	329	4	the	the	DET
crl-16366	329	5	street	street	NOUN
crl-16366	329	6	address	address	NOUN
crl-16366	329	7	for	for	ADP
crl-16366	329	8	the	the	DET
crl-16366	329	9	music	music	NOUN
crl-16366	329	10	library	library	NOUN
crl-16366	329	11	?	?	PUNCT
crl-16366	330	1	•	•	NUM
crl-16366	330	2	what	what	DET
crl-16366	330	3	time	time	NOUN
crl-16366	330	4	are	be	AUX
crl-16366	330	5	you	you	PRON
crl-16366	330	6	open	open	ADJ
crl-16366	330	7	to	to	ADP
crl-16366	330	8	tonight	tonight	NOUN
crl-16366	330	9	?	?	PUNCT
crl-16366	331	1	•	•	NOUN
crl-16366	331	2	what	what	DET
crl-16366	331	3	time	time	NOUN
crl-16366	331	4	do	do	AUX
crl-16366	331	5	you	you	PRON
crl-16366	331	6	close	close	VERB
crl-16366	331	7	on	on	ADP
crl-16366	331	8	saturdays	saturday	NOUN
crl-16366	331	9	?	?	PUNCT
crl-16366	332	1	•	•	NUM
crl-16366	332	2	what	what	DET
crl-16366	332	3	time	time	NOUN
crl-16366	332	4	do	do	AUX
crl-16366	332	5	you	you	PRON
crl-16366	332	6	close	close	VERB
crl-16366	332	7	on	on	ADP
crl-16366	332	8	sundays	sunday	NOUN
crl-16366	332	9	?	?	PUNCT
crl-16366	333	1	•	•	NUM
crl-16366	333	2	what	what	DET
crl-16366	333	3	time	time	NOUN
crl-16366	333	4	do	do	AUX
crl-16366	333	5	you	you	PRON
crl-16366	333	6	close	close	VERB
crl-16366	333	7	on	on	ADP
crl-16366	333	8	weekends	weekend	NOUN
crl-16366	333	9	?	?	PUNCT
crl-16366	334	1	•	•	NUM
crl-16366	334	2	what	what	DET
crl-16366	334	3	time	time	NOUN
crl-16366	334	4	do	do	AUX
crl-16366	334	5	you	you	PRON
crl-16366	334	6	close	close	ADJ
crl-16366	334	7	tonight	tonight	NOUN
crl-16366	334	8	?	?	PUNCT
crl-16366	335	1	•	•	NOUN
crl-16366	335	2	what	what	DET
crl-16366	335	3	time	time	NOUN
crl-16366	335	4	do	do	AUX
crl-16366	335	5	you	you	PRON
crl-16366	335	6	open	open	VERB
crl-16366	335	7	in	in	ADP
crl-16366	335	8	the	the	DET
crl-16366	335	9	mornings	morning	NOUN
crl-16366	335	10	?	?	PUNCT
crl-16366	336	1	•	•	NUM
crl-16366	336	2	what	what	DET
crl-16366	336	3	time	time	NOUN
crl-16366	336	4	do	do	AUX
crl-16366	336	5	you	you	PRON
crl-16366	336	6	open	open	VERB
crl-16366	336	7	on	on	ADP
crl-16366	336	8	saturdays	saturday	NOUN
crl-16366	336	9	?	?	PUNCT
crl-16366	337	1	•	•	NUM
crl-16366	337	2	what	what	DET
crl-16366	337	3	time	time	NOUN
crl-16366	337	4	do	do	AUX
crl-16366	337	5	you	you	PRON
crl-16366	337	6	open	open	VERB
crl-16366	337	7	tomorrow	tomorrow	NOUN
crl-16366	337	8	morning	morning	NOUN
crl-16366	337	9	?	?	PUNCT
crl-16366	338	1	•	•	NUM
crl-16366	338	2	what	what	DET
crl-16366	338	3	time	time	NOUN
crl-16366	338	4	does	do	AUX
crl-16366	338	5	the	the	DET
crl-16366	338	6	library	library	NOUN
crl-16366	338	7	close	close	ADV
crl-16366	338	8	on	on	ADP
crl-16366	338	9	saturday	saturday	PROPN
crl-16366	338	10	and	and	CCONJ
crl-16366	338	11	sunday	sunday	PROPN
crl-16366	338	12	?	?	PUNCT
crl-16366	339	1	•	•	NUM
crl-16366	339	2	where	where	SCONJ
crl-16366	339	3	is	be	AUX
crl-16366	339	4	the	the	DET
crl-16366	339	5	student	student	NOUN
crl-16366	339	6	health	health	NOUN
crl-16366	339	7	center	center	NOUN
crl-16366	339	8	located	locate	VERB
crl-16366	339	9	on	on	ADP
crl-16366	339	10	campus	campus	NOUN
crl-16366	339	11	?	?	PUNCT
crl-16366	340	1	•	•	NUM
crl-16366	340	2	how	how	SCONJ
crl-16366	340	3	do	do	AUX
crl-16366	340	4	i	i	PRON
crl-16366	340	5	cite	cite	VERB
crl-16366	340	6	a	a	DET
crl-16366	340	7	blog	blog	NOUN
crl-16366	340	8	in	in	ADP
crl-16366	340	9	apa	apa	PROPN
crl-16366	340	10	format	format	NOUN
crl-16366	340	11	?	?	PUNCT
crl-16366	341	1	•	•	NUM
crl-16366	341	2	how	how	SCONJ
crl-16366	341	3	do	do	AUX
crl-16366	341	4	i	i	PRON
crl-16366	341	5	cite	cite	VERB
crl-16366	341	6	a	a	DET
crl-16366	341	7	blog	blog	NOUN
crl-16366	341	8	in	in	ADP
crl-16366	341	9	mla	mla	PROPN
crl-16366	341	10	format	format	NOUN
crl-16366	341	11	?	?	PUNCT
crl-16366	342	1	•	•	NUM
crl-16366	342	2	how	how	SCONJ
crl-16366	342	3	do	do	AUX
crl-16366	342	4	i	i	PRON
crl-16366	342	5	cite	cite	VERB
crl-16366	342	6	a	a	DET
crl-16366	342	7	book	book	NOUN
crl-16366	342	8	that	that	PRON
crl-16366	342	9	has	have	VERB
crl-16366	342	10	three	three	NUM
crl-16366	342	11	authors	author	NOUN
crl-16366	342	12	using	use	VERB
crl-16366	342	13	apa	apa	PROPN
crl-16366	342	14	format	format	NOUN
crl-16366	342	15	?	?	PUNCT
crl-16366	343	1	•	•	NUM
crl-16366	343	2	how	how	SCONJ
crl-16366	343	3	do	do	AUX
crl-16366	343	4	i	i	PRON
crl-16366	343	5	cite	cite	VERB
crl-16366	343	6	a	a	DET
crl-16366	343	7	chapter	chapter	NOUN
crl-16366	343	8	from	from	ADP
crl-16366	343	9	a	a	DET
crl-16366	343	10	book	book	NOUN
crl-16366	343	11	using	use	VERB
crl-16366	343	12	mla	mla	NOUN
crl-16366	343	13	format	format	NOUN
crl-16366	343	14	?	?	PUNCT
crl-16366	344	1	•	•	NUM
crl-16366	344	2	how	how	SCONJ
crl-16366	344	3	do	do	AUX
crl-16366	344	4	i	i	PRON
crl-16366	344	5	cite	cite	VERB
crl-16366	344	6	a	a	DET
crl-16366	344	7	journal	journal	NOUN
crl-16366	344	8	article	article	NOUN
crl-16366	344	9	in	in	ADP
crl-16366	344	10	mla	mla	PROPN
crl-16366	344	11	format	format	NOUN
crl-16366	344	12	that	that	PRON
crl-16366	344	13	has	have	VERB
crl-16366	344	14	four	four	NUM
crl-16366	344	15	authors	author	NOUN
crl-16366	344	16	?	?	PUNCT
crl-16366	345	1	i	i	PRON
crl-16366	345	2	’m	’m	VERB
crl-16366	345	3	not	not	PART
crl-16366	345	4	sure	sure	ADJ
crl-16366	345	5	how	how	SCONJ
crl-16366	345	6	to	to	PART
crl-16366	345	7	list	list	VERB
crl-16366	345	8	their	their	PRON
crl-16366	345	9	names	name	NOUN
crl-16366	345	10	.	.	PUNCT
crl-16366	346	1	•	•	NUM
crl-16366	346	2	how	how	SCONJ
crl-16366	346	3	do	do	AUX
crl-16366	346	4	i	i	PRON
crl-16366	346	5	cite	cite	VERB
crl-16366	346	6	a	a	DET
crl-16366	346	7	newspaper	newspaper	NOUN
crl-16366	346	8	article	article	NOUN
crl-16366	346	9	from	from	ADP
crl-16366	346	10	an	an	DET
crl-16366	346	11	online	online	ADJ
crl-16366	346	12	newspaper	newspaper	NOUN
crl-16366	346	13	using	use	VERB
crl-16366	346	14	apa	apa	PROPN
crl-16366	346	15	format	format	NOUN
crl-16366	346	16	?	?	PUNCT
crl-16366	347	1	•	•	NUM
crl-16366	347	2	how	how	SCONJ
crl-16366	347	3	do	do	AUX
crl-16366	347	4	i	i	PRON
crl-16366	347	5	cite	cite	VERB
crl-16366	347	6	a	a	DET
crl-16366	347	7	newspaper	newspaper	NOUN
crl-16366	347	8	article	article	NOUN
crl-16366	347	9	from	from	ADP
crl-16366	347	10	an	an	DET
crl-16366	347	11	online	online	ADJ
crl-16366	347	12	newspaper	newspaper	NOUN
crl-16366	347	13	using	use	VERB
crl-16366	347	14	mla	mla	PROPN
crl-16366	347	15	format	format	NOUN
crl-16366	347	16	?	?	PUNCT
crl-16366	348	1	•	•	NUM
crl-16366	348	2	how	how	SCONJ
crl-16366	348	3	do	do	AUX
crl-16366	348	4	i	i	PRON
crl-16366	348	5	cite	cite	VERB
crl-16366	348	6	a	a	DET
crl-16366	348	7	pamphlet	pamphlet	NOUN
crl-16366	348	8	using	use	VERB
crl-16366	348	9	mla	mla	PROPN
crl-16366	348	10	format	format	NOUN
crl-16366	348	11	?	?	PUNCT
crl-16366	349	1	•	•	NUM
crl-16366	349	2	how	how	SCONJ
crl-16366	349	3	do	do	AUX
crl-16366	349	4	i	i	PRON
crl-16366	349	5	cite	cite	VERB
crl-16366	349	6	a	a	DET
crl-16366	349	7	personal	personal	ADJ
crl-16366	349	8	interview	interview	NOUN
crl-16366	349	9	i	i	PRON
crl-16366	349	10	conducted	conduct	VERB
crl-16366	349	11	for	for	ADP
crl-16366	349	12	a	a	DET
crl-16366	349	13	paper	paper	NOUN
crl-16366	349	14	in	in	ADP
crl-16366	349	15	apa	apa	PROPN
crl-16366	349	16	format	format	NOUN
crl-16366	349	17	?	?	PUNCT
crl-16366	350	1	•	•	NUM
crl-16366	350	2	how	how	SCONJ
crl-16366	350	3	do	do	AUX
crl-16366	350	4	i	i	PRON
crl-16366	350	5	cite	cite	VERB
crl-16366	350	6	a	a	DET
crl-16366	350	7	poem	poem	NOUN
crl-16366	350	8	from	from	ADP
crl-16366	350	9	an	an	DET
crl-16366	350	10	anthology	anthology	NOUN
crl-16366	350	11	using	use	VERB
crl-16366	350	12	mla	mla	NOUN
crl-16366	350	13	format	format	NOUN
crl-16366	350	14	?	?	PUNCT
crl-16366	351	1	•	•	NUM
crl-16366	351	2	how	how	SCONJ
crl-16366	351	3	do	do	AUX
crl-16366	351	4	i	i	PRON
crl-16366	351	5	cite	cite	VERB
crl-16366	351	6	a	a	DET
crl-16366	351	7	website	website	NOUN
crl-16366	351	8	using	use	VERB
crl-16366	351	9	mla	mla	PROPN
crl-16366	351	10	format	format	NOUN
crl-16366	351	11	?	?	PUNCT
crl-16366	352	1	•	•	NUM
crl-16366	352	2	how	how	SCONJ
crl-16366	352	3	do	do	AUX
crl-16366	352	4	i	i	PRON
crl-16366	352	5	cite	cite	VERB
crl-16366	352	6	an	an	DET
crl-16366	352	7	article	article	NOUN
crl-16366	352	8	from	from	ADP
crl-16366	352	9	an	an	DET
crl-16366	352	10	online	online	ADJ
crl-16366	352	11	database	database	NOUN
crl-16366	352	12	using	use	VERB
crl-16366	352	13	mla	mla	PROPN
crl-16366	352	14	format	format	NOUN
crl-16366	352	15	?	?	PUNCT
crl-16366	353	1	•	•	NUM
crl-16366	353	2	how	how	SCONJ
crl-16366	353	3	do	do	AUX
crl-16366	353	4	i	i	PRON
crl-16366	353	5	find	find	VERB
crl-16366	353	6	biographical	biographical	ADJ
crl-16366	353	7	information	information	NOUN
crl-16366	353	8	on	on	ADP
crl-16366	353	9	maya	maya	PROPN
crl-16366	353	10	angelou	angelou	PROPN
crl-16366	353	11	without	without	ADP
crl-16366	353	12	using	use	VERB
crl-16366	353	13	google	google	PROPN
crl-16366	353	14	?	?	PUNCT
crl-16366	354	1	•	•	NUM
crl-16366	354	2	how	how	SCONJ
crl-16366	354	3	do	do	AUX
crl-16366	354	4	i	i	PRON
crl-16366	354	5	limit	limit	VERB
crl-16366	354	6	my	my	PRON
crl-16366	354	7	search	search	NOUN
crl-16366	354	8	in	in	ADP
crl-16366	354	9	the	the	DET
crl-16366	354	10	library	library	NOUN
crl-16366	354	11	catalog	catalog	NOUN
crl-16366	355	1	so	so	SCONJ
crl-16366	355	2	i	i	PRON
crl-16366	355	3	only	only	ADV
crl-16366	355	4	get	get	VERB
crl-16366	355	5	online	online	ADJ
crl-16366	355	6	resources	resource	NOUN
crl-16366	355	7	?	?	PUNCT
crl-16366	356	1	•	•	NUM
crl-16366	356	2	how	how	SCONJ
crl-16366	356	3	do	do	AUX
crl-16366	356	4	i	i	PRON
crl-16366	356	5	limit	limit	VERB
crl-16366	356	6	my	my	PRON
crl-16366	356	7	search	search	NOUN
crl-16366	356	8	in	in	ADP
crl-16366	356	9	the	the	DET
crl-16366	356	10	library	library	NOUN
crl-16366	356	11	catalog	catalog	NOUN
crl-16366	357	1	so	so	ADV
crl-16366	357	2	i	i	PRON
crl-16366	357	3	see	see	VERB
crl-16366	357	4	only	only	ADV
crl-16366	357	5	electronic	electronic	ADJ
crl-16366	357	6	books	book	NOUN
crl-16366	357	7	?	?	PUNCT
crl-16366	358	1	•	•	NUM
crl-16366	358	2	how	how	SCONJ
crl-16366	358	3	do	do	AUX
crl-16366	358	4	i	i	PRON
crl-16366	358	5	limit	limit	VERB
crl-16366	358	6	my	my	PRON
crl-16366	358	7	search	search	NOUN
crl-16366	358	8	in	in	ADP
crl-16366	358	9	the	the	DET
crl-16366	358	10	library	library	NOUN
crl-16366	358	11	catalog	catalog	NOUN
crl-16366	359	1	so	so	ADV
crl-16366	359	2	i	i	PRON
crl-16366	359	3	see	see	VERB
crl-16366	359	4	only	only	ADV
crl-16366	359	5	electronic	electronic	ADJ
crl-16366	359	6	resources	resource	NOUN
crl-16366	359	7	?	?	PUNCT
crl-16366	360	1	•	•	NUM
crl-16366	360	2	how	how	SCONJ
crl-16366	360	3	do	do	AUX
crl-16366	360	4	i	i	PRON
crl-16366	360	5	limit	limit	VERB
crl-16366	360	6	my	my	PRON
crl-16366	360	7	search	search	NOUN
crl-16366	360	8	in	in	ADP
crl-16366	360	9	the	the	DET
crl-16366	360	10	library	library	NOUN
crl-16366	360	11	catalog	catalog	NOUN
crl-16366	361	1	so	so	ADV
crl-16366	361	2	i	i	PRON
crl-16366	361	3	see	see	VERB
crl-16366	361	4	only	only	ADV
crl-16366	361	5	movies	movie	NOUN
crl-16366	361	6	?	?	PUNCT
crl-16366	362	1	•	•	NUM
crl-16366	362	2	how	how	SCONJ
crl-16366	362	3	do	do	AUX
crl-16366	362	4	i	i	PRON
crl-16366	362	5	limit	limit	VERB
crl-16366	362	6	my	my	PRON
crl-16366	362	7	search	search	NOUN
crl-16366	362	8	in	in	ADP
crl-16366	362	9	the	the	DET
crl-16366	362	10	library	library	NOUN
crl-16366	362	11	catalog	catalog	NOUN
crl-16366	363	1	so	so	ADV
crl-16366	363	2	i	i	PRON
crl-16366	363	3	see	see	VERB
crl-16366	363	4	only	only	ADV
crl-16366	363	5	videos	video	NOUN
crl-16366	363	6	?	?	NOUN
crl-16366	364	1	•	•	NUM
crl-16366	364	2	how	how	SCONJ
crl-16366	364	3	do	do	AUX
crl-16366	364	4	you	you	PRON
crl-16366	364	5	cite	cite	VERB
crl-16366	364	6	a	a	DET
crl-16366	364	7	magazine	magazine	NOUN
crl-16366	364	8	article	article	NOUN
crl-16366	364	9	using	use	VERB
crl-16366	364	10	mla	mla	PROPN
crl-16366	364	11	format	format	NOUN
crl-16366	364	12	?	?	PUNCT
crl-16366	365	1	•	•	NUM
crl-16366	365	2	how	how	SCONJ
crl-16366	365	3	do	do	AUX
crl-16366	365	4	you	you	PRON
crl-16366	365	5	cite	cite	VERB
crl-16366	365	6	a	a	DET
crl-16366	365	7	photo	photo	NOUN
crl-16366	365	8	downloaded	download	VERB
crl-16366	365	9	from	from	ADP
crl-16366	365	10	the	the	DET
crl-16366	365	11	web	web	NOUN
crl-16366	365	12	using	use	VERB
crl-16366	365	13	mla	mla	NOUN
crl-16366	365	14	format	format	NOUN
crl-16366	365	15	?	?	PUNCT
crl-16366	366	1	•	•	NUM
crl-16366	366	2	how	how	SCONJ
crl-16366	366	3	do	do	AUX
crl-16366	366	4	you	you	PRON
crl-16366	366	5	cite	cite	VERB
crl-16366	366	6	a	a	DET
crl-16366	366	7	website	website	NOUN
crl-16366	366	8	using	use	VERB
crl-16366	366	9	mla	mla	PROPN
crl-16366	366	10	format	format	NOUN
crl-16366	366	11	?	?	PUNCT
crl-16366	367	1	•	•	NUM
crl-16366	367	2	how	how	SCONJ
crl-16366	367	3	do	do	AUX
crl-16366	367	4	you	you	PRON
crl-16366	367	5	cite	cite	VERB
crl-16366	367	6	an	an	DET
crl-16366	367	7	article	article	NOUN
crl-16366	367	8	from	from	ADP
crl-16366	367	9	a	a	DET
crl-16366	367	10	magazine	magazine	NOUN
crl-16366	367	11	in	in	ADP
crl-16366	367	12	apa	apa	PROPN
crl-16366	367	13	format	format	NOUN
crl-16366	367	14	?	?	PUNCT
crl-16366	368	1	•	•	NUM
crl-16366	368	2	how	how	SCONJ
crl-16366	368	3	would	would	AUX
crl-16366	368	4	i	i	PRON
crl-16366	368	5	find	find	VERB
crl-16366	368	6	biographical	biographical	ADJ
crl-16366	368	7	information	information	NOUN
crl-16366	368	8	on	on	ADP
crl-16366	368	9	maya	maya	PROPN
crl-16366	368	10	angelou	angelou	PROPN
crl-16366	368	11	without	without	ADP
crl-16366	368	12	using	use	VERB
crl-16366	368	13	google	google	NOUN
crl-16366	368	14	?	?	PUNCT
crl-16366	369	1	•	•	NUM
crl-16366	369	2	is	be	AUX
crl-16366	369	3	there	there	PRON
crl-16366	369	4	a	a	DET
crl-16366	369	5	way	way	NOUN
crl-16366	369	6	to	to	PART
crl-16366	369	7	search	search	VERB
crl-16366	369	8	the	the	DET
crl-16366	369	9	catalog	catalog	NOUN
crl-16366	369	10	for	for	ADP
crl-16366	369	11	books	book	NOUN
crl-16366	369	12	that	that	PRON
crl-16366	369	13	are	be	AUX
crl-16366	369	14	less	less	ADJ
crl-16366	369	15	than	than	ADP
crl-16366	369	16	five	five	NUM
crl-16366	369	17	years	year	NOUN
crl-16366	369	18	old	old	ADJ
crl-16366	369	19	?	?	PUNCT
crl-16366	370	1	•	•	NUM
crl-16366	370	2	is	be	AUX
crl-16366	370	3	there	there	PRON
crl-16366	370	4	a	a	DET
crl-16366	370	5	way	way	NOUN
crl-16366	370	6	to	to	PART
crl-16366	370	7	limit	limit	VERB
crl-16366	370	8	my	my	PRON
crl-16366	370	9	search	search	NOUN
crl-16366	370	10	in	in	ADP
crl-16366	370	11	the	the	DET
crl-16366	370	12	library	library	NOUN
crl-16366	370	13	catalog	catalog	NOUN
crl-16366	371	1	so	so	ADV
crl-16366	371	2	i	i	PRON
crl-16366	371	3	see	see	VERB
crl-16366	371	4	what	what	PRON
crl-16366	371	5	is	be	AUX
crl-16366	371	6	only	only	ADV
crl-16366	371	7	available	available	ADJ
crl-16366	371	8	in	in	ADP
crl-16366	371	9	the	the	DET
crl-16366	371	10	music	music	NOUN
crl-16366	371	11	library	library	NOUN
crl-16366	371	12	?	?	PUNCT
crl-16366	372	1	326	326	NUM
crl-16366	372	2	college	college	PROPN
crl-16366	372	3	&	&	CCONJ
crl-16366	372	4	research	research	PROPN
crl-16366	372	5	libraries	library	NOUN
crl-16366	372	6	may	may	AUX
crl-16366	372	7	2014	2014	NUM
crl-16366	372	8	email	email	NOUN
crl-16366	372	9	survey	survey	NOUN
crl-16366	372	10	(	(	PUNCT
crl-16366	372	11	master)email	master)email	NOUN
crl-16366	372	12	survey	survey	NOUN
crl-16366	372	13	(	(	PUNCT
crl-16366	372	14	master)email	master)email	NUM
crl-16366	372	15	survey	survey	NOUN
crl-16366	372	16	(	(	PUNCT
crl-16366	372	17	master)email	master)email	NUM
crl-16366	372	18	survey	survey	NOUN
crl-16366	372	19	(	(	PUNCT
crl-16366	372	20	master	master	NOUN
crl-16366	372	21	)	)	PUNCT
crl-16366	372	22	please	please	INTJ
crl-16366	372	23	give	give	VERB
crl-16366	372	24	us	we	PRON
crl-16366	372	25	your	your	PRON
crl-16366	372	26	feedback	feedback	NOUN
crl-16366	372	27	on	on	ADP
crl-16366	372	28	receiving	receive	VERB
crl-16366	372	29	assistance	assistance	NOUN
crl-16366	372	30	via	via	ADP
crl-16366	372	31	e	e	NOUN
crl-16366	372	32	-	-	NOUN
crl-16366	372	33	mail	mail	NOUN
crl-16366	372	34	by	by	ADP
crl-16366	372	35	answering	answer	VERB
crl-16366	372	36	the	the	DET
crl-16366	372	37	following	follow	VERB
crl-16366	372	38	questions	question	NOUN
crl-16366	372	39	.	.	PUNCT
crl-16366	373	1	1	1	X
crl-16366	373	2	.	.	X
crl-16366	373	3	your	your	PRON
crl-16366	373	4	name	name	NOUN
crl-16366	373	5	:	:	PUNCT
crl-16366	373	6	2	2	X
crl-16366	373	7	.	.	X
crl-16366	373	8	to	to	PART
crl-16366	373	9	which	which	PRON
crl-16366	373	10	university	university	NOUN
crl-16366	373	11	library	library	NOUN
crl-16366	373	12	did	do	AUX
crl-16366	373	13	you	you	PRON
crl-16366	373	14	direct	direct	VERB
crl-16366	373	15	your	your	PRON
crl-16366	373	16	questions	question	NOUN
crl-16366	373	17	for	for	ADP
crl-16366	373	18	this	this	DET
crl-16366	373	19	study	study	NOUN
crl-16366	373	20	?	?	PUNCT
crl-16366	374	1	3	3	X
crl-16366	374	2	.	.	X
crl-16366	374	3	please	please	INTJ
crl-16366	374	4	copy	copy	VERB
crl-16366	374	5	and	and	CCONJ
crl-16366	374	6	paste	paste	VERB
crl-16366	374	7	the	the	DET
crl-16366	374	8	first	first	ADJ
crl-16366	374	9	question	question	NOUN
crl-16366	374	10	that	that	PRON
crl-16366	374	11	you	you	PRON
crl-16366	374	12	asked	ask	VERB
crl-16366	374	13	.	.	PUNCT
crl-16366	375	1	4	4	X
crl-16366	375	2	.	.	X
crl-16366	375	3	please	please	INTJ
crl-16366	375	4	copy	copy	VERB
crl-16366	375	5	and	and	CCONJ
crl-16366	375	6	paste	paste	VERB
crl-16366	375	7	the	the	DET
crl-16366	375	8	full	full	ADJ
crl-16366	375	9	text	text	NOUN
crl-16366	375	10	of	of	ADP
crl-16366	375	11	your	your	PRON
crl-16366	375	12	e	e	NOUN
crl-16366	375	13	-	-	NOUN
crl-16366	375	14	mail	mail	NOUN
crl-16366	375	15	response	response	NOUN
crl-16366	375	16	to	to	PART
crl-16366	375	17	question	question	VERB
crl-16366	375	18	1	1	NUM
crl-16366	375	19	in	in	ADP
crl-16366	375	20	the	the	DET
crl-16366	375	21	form	form	NOUN
crl-16366	375	22	below	below	ADV
crl-16366	375	23	:	:	PUNCT
crl-16366	375	24	1	1	X
crl-16366	375	25	.	.	PUNCT
crl-16366	375	26	 	 	SPACE
crl-16366	376	1	e	e	NOUN
crl-16366	376	2	-	-	ADJ
crl-16366	376	3	mail	mail	NOUN
crl-16366	376	4	format	format	NOUN
crl-16366	376	5	*	*	PUNCT
crl-16366	377	1	*	*	PUNCT
crl-16366	377	2	55	55	NUM
crl-16366	377	3	66	66	NUM
crl-16366	377	4	55	55	NUM
crl-16366	377	5	66	66	NUM
crl-16366	377	6	university	university	NOUN
crl-16366	377	7	anmlkj	anmlkj	NOUN
crl-16366	377	8	university	university	NOUN
crl-16366	377	9	bnmlkj	bnmlkj	NOUN
crl-16366	377	10	email	email	NOUN
crl-16366	377	11	survey	survey	NOUN
crl-16366	377	12	(	(	PUNCT
crl-16366	377	13	master)email	master)email	NUM
crl-16366	377	14	survey	survey	NOUN
crl-16366	377	15	(	(	PUNCT
crl-16366	377	16	master)email	master)email	NUM
crl-16366	377	17	survey	survey	NOUN
crl-16366	377	18	(	(	PUNCT
crl-16366	377	19	master)email	master)email	NUM
crl-16366	377	20	survey	survey	NOUN
crl-16366	377	21	(	(	PUNCT
crl-16366	377	22	master	master	NOUN
crl-16366	377	23	)	)	PUNCT
crl-16366	377	24	5	5	NUM
crl-16366	377	25	.	.	PUNCT
crl-16366	377	26	approximately	approximately	ADV
crl-16366	377	27	how	how	SCONJ
crl-16366	377	28	long	long	ADV
crl-16366	377	29	,	,	PUNCT
crl-16366	377	30	from	from	ADP
crl-16366	377	31	start	start	NOUN
crl-16366	377	32	to	to	ADP
crl-16366	377	33	finish	finish	NOUN
crl-16366	377	34	,	,	PUNCT
crl-16366	377	35	did	do	AUX
crl-16366	377	36	it	it	PRON
crl-16366	377	37	take	take	VERB
crl-16366	377	38	for	for	SCONJ
crl-16366	377	39	your	your	PRON
crl-16366	377	40	question	question	NOUN
crl-16366	377	41	to	to	PART
crl-16366	377	42	be	be	AUX
crl-16366	377	43	answered	answer	VERB
crl-16366	377	44	?	?	PUNCT
crl-16366	378	1	6	6	X
crl-16366	378	2	.	.	X
crl-16366	378	3	on	on	ADP
crl-16366	378	4	a	a	DET
crl-16366	378	5	scale	scale	NOUN
crl-16366	378	6	from	from	ADP
crl-16366	378	7	1–10	1–10	PROPN
crl-16366	378	8	(	(	PUNCT
crl-16366	378	9	1	1	NUM
crl-16366	378	10	=	=	NUM
crl-16366	378	11	lowest	low	ADJ
crl-16366	378	12	,	,	PUNCT
crl-16366	378	13	10	10	NUM
crl-16366	378	14	=	=	NUM
crl-16366	378	15	highest	high	ADJ
crl-16366	378	16	satsifaction	satsifaction	NOUN
crl-16366	378	17	)	)	PUNCT
crl-16366	378	18	,	,	PUNCT
crl-16366	378	19	rate	rate	VERB
crl-16366	378	20	how	how	SCONJ
crl-16366	378	21	satisfied	satisfied	ADJ
crl-16366	378	22	you	you	PRON
crl-16366	378	23	were	be	AUX
crl-16366	378	24	with	with	ADP
crl-16366	378	25	the	the	DET
crl-16366	378	26	overall	overall	ADJ
crl-16366	378	27	experience	experience	NOUN
crl-16366	378	28	in	in	ADP
crl-16366	378	29	getting	get	VERB
crl-16366	378	30	your	your	PRON
crl-16366	378	31	first	first	ADJ
crl-16366	378	32	question	question	NOUN
crl-16366	378	33	answered	answer	VERB
crl-16366	378	34	.	.	PUNCT
crl-16366	379	1	less	less	ADJ
crl-16366	379	2	than	than	ADP
crl-16366	379	3	1	1	NUM
crl-16366	379	4	hour	hour	NOUN
crl-16366	379	5	nmlkj	nmlkj	NOUN
crl-16366	379	6	1–5	1–5	NUM
crl-16366	379	7	hours	hour	NOUN
crl-16366	379	8	nmlkj	nmlkj	NOUN
crl-16366	379	9	6–10	6–10	NOUN
crl-16366	379	10	hours	hour	NOUN
crl-16366	379	11	nmlkj	nmlkj	ADJ
crl-16366	379	12	12–23	12–23	NUM
crl-16366	379	13	hours	hour	NOUN
crl-16366	379	14	nmlkj	nmlkj	ADJ
crl-16366	379	15	1	1	NUM
crl-16366	379	16	day	day	NOUN
crl-16366	379	17	nmlkj	nmlkj	NOUN
crl-16366	379	18	2	2	NUM
crl-16366	379	19	days	day	NOUN
crl-16366	379	20	nmlkj	nmlkj	ADJ
crl-16366	379	21	3	3	NUM
crl-16366	379	22	or	or	CCONJ
crl-16366	379	23	more	more	ADJ
crl-16366	379	24	days	day	NOUN
crl-16366	379	25	nmlkj	nmlkj	VERB
crl-16366	379	26	please	please	INTJ
crl-16366	379	27	elaborate	elaborate	VERB
crl-16366	379	28	if	if	SCONJ
crl-16366	379	29	you	you	PRON
crl-16366	379	30	would	would	AUX
crl-16366	379	31	like	like	VERB
crl-16366	379	32	to	to	ADP
crl-16366	379	33	:	:	PUNCT
crl-16366	379	34	55	55	NUM
crl-16366	379	35	66	66	NUM
crl-16366	379	36	1	1	NUM
crl-16366	379	37	(	(	PUNCT
crl-16366	379	38	lowest	low	ADJ
crl-16366	379	39	)	)	PUNCT
crl-16366	379	40	nmlkj	nmlkj	NOUN
crl-16366	379	41	2	2	NUM
crl-16366	379	42	nmlkj	nmlkj	NOUN
crl-16366	379	43	3	3	NUM
crl-16366	379	44	nmlkj	nmlkj	NOUN
crl-16366	379	45	4	4	NUM
crl-16366	379	46	nmlkj	nmlkj	NOUN
crl-16366	379	47	5	5	NUM
crl-16366	379	48	nmlkj	nmlkj	NOUN
crl-16366	379	49	6	6	NUM
crl-16366	379	50	nmlkj	nmlkj	NOUN
crl-16366	379	51	7	7	NUM
crl-16366	379	52	nmlkj	nmlkj	NOUN
crl-16366	379	53	8	8	NUM
crl-16366	379	54	nmlkj	nmlkj	NOUN
crl-16366	379	55	9	9	NUM
crl-16366	379	56	nmlkj	nmlkj	NOUN
crl-16366	379	57	10	10	NUM
crl-16366	379	58	(	(	PUNCT
crl-16366	379	59	highest	high	ADJ
crl-16366	379	60	)	)	PUNCT
crl-16366	379	61	nmlkj	nmlkj	NOUN
crl-16366	379	62	please	please	INTJ
crl-16366	379	63	elaborate	elaborate	VERB
crl-16366	379	64	on	on	ADP
crl-16366	379	65	why	why	SCONJ
crl-16366	379	66	you	you	PRON
crl-16366	379	67	rated	rate	VERB
crl-16366	379	68	as	as	SCONJ
crl-16366	379	69	you	you	PRON
crl-16366	379	70	did	do	VERB
crl-16366	379	71	(	(	PUNCT
crl-16366	379	72	quicker	quick	ADJ
crl-16366	379	73	/	/	SYM
crl-16366	379	74	slower	slow	ADJ
crl-16366	379	75	response	response	NOUN
crl-16366	379	76	than	than	ADP
crl-16366	379	77	expected;	expected;	PROPN
crl-16366	379	78	response	response	NOUN
crl-16366	379	79	was	be	AUX
crl-16366	379	80	adequate;	adequate;	VERB
crl-16366	379	81	general	general	ADJ
crl-16366	379	82	comfort	comfort	NOUN
crl-16366	379	83	level	level	NOUN
crl-16366	379	84	in	in	ADP
crl-16366	379	85	asking	ask	VERB
crl-16366	379	86	question	question	NOUN
crl-16366	379	87	,	,	PUNCT
crl-16366	379	88	etc	etc	X
crl-16366	379	89	.	.	X
crl-16366	379	90	):	):	PUNCT
crl-16366	379	91	55	55	NUM
crl-16366	379	92	66	66	NUM
crl-16366	379	93	appendix	appendix	PROPN
crl-16366	379	94	c.	c.	PROPN
crl-16366	379	95	e	e	NOUN
crl-16366	379	96	-	-	NOUN
crl-16366	379	97	mail	mail	NOUN
crl-16366	379	98	online	online	ADJ
crl-16366	379	99	survey	survey	NOUN
crl-16366	379	100	a	a	DET
crl-16366	379	101	usability	usability	NOUN
crl-16366	379	102	evaluation	evaluation	NOUN
crl-16366	379	103	of	of	ADP
crl-16366	379	104	academic	academic	ADJ
crl-16366	379	105	virtual	virtual	ADJ
crl-16366	379	106	reference	reference	NOUN
crl-16366	379	107	services	service	NOUN
crl-16366	379	108	327	327	NUM
crl-16366	379	109	email	email	NOUN
crl-16366	379	110	survey	survey	NOUN
crl-16366	379	111	(	(	PUNCT
crl-16366	379	112	master)email	master)email	NOUN
crl-16366	379	113	survey	survey	NOUN
crl-16366	379	114	(	(	PUNCT
crl-16366	379	115	master)email	master)email	NUM
crl-16366	379	116	survey	survey	NOUN
crl-16366	379	117	(	(	PUNCT
crl-16366	379	118	master)email	master)email	NUM
crl-16366	379	119	survey	survey	NOUN
crl-16366	379	120	(	(	PUNCT
crl-16366	379	121	master	master	NOUN
crl-16366	379	122	)	)	PUNCT
crl-16366	379	123	5	5	NUM
crl-16366	379	124	.	.	PUNCT
crl-16366	380	1	approximately	approximately	ADV
crl-16366	380	2	how	how	SCONJ
crl-16366	380	3	long	long	ADV
crl-16366	380	4	,	,	PUNCT
crl-16366	380	5	from	from	ADP
crl-16366	380	6	start	start	NOUN
crl-16366	380	7	to	to	ADP
crl-16366	380	8	finish	finish	NOUN
crl-16366	380	9	,	,	PUNCT
crl-16366	380	10	did	do	AUX
crl-16366	380	11	it	it	PRON
crl-16366	380	12	take	take	VERB
crl-16366	380	13	for	for	SCONJ
crl-16366	380	14	your	your	PRON
crl-16366	380	15	question	question	NOUN
crl-16366	380	16	to	to	PART
crl-16366	380	17	be	be	AUX
crl-16366	380	18	answered	answer	VERB
crl-16366	380	19	?	?	PUNCT
crl-16366	381	1	6	6	X
crl-16366	381	2	.	.	X
crl-16366	381	3	on	on	ADP
crl-16366	381	4	a	a	DET
crl-16366	381	5	scale	scale	NOUN
crl-16366	381	6	from	from	ADP
crl-16366	381	7	1–10	1–10	PROPN
crl-16366	381	8	(	(	PUNCT
crl-16366	381	9	1	1	NUM
crl-16366	381	10	=	=	NUM
crl-16366	381	11	lowest	low	ADJ
crl-16366	381	12	,	,	PUNCT
crl-16366	381	13	10	10	NUM
crl-16366	381	14	=	=	NUM
crl-16366	381	15	highest	high	ADJ
crl-16366	381	16	satsifaction	satsifaction	NOUN
crl-16366	381	17	)	)	PUNCT
crl-16366	381	18	,	,	PUNCT
crl-16366	381	19	rate	rate	VERB
crl-16366	381	20	how	how	SCONJ
crl-16366	381	21	satisfied	satisfied	ADJ
crl-16366	381	22	you	you	PRON
crl-16366	381	23	were	be	AUX
crl-16366	381	24	with	with	ADP
crl-16366	381	25	the	the	DET
crl-16366	381	26	overall	overall	ADJ
crl-16366	381	27	experience	experience	NOUN
crl-16366	381	28	in	in	ADP
crl-16366	381	29	getting	get	VERB
crl-16366	381	30	your	your	PRON
crl-16366	381	31	first	first	ADJ
crl-16366	381	32	question	question	NOUN
crl-16366	381	33	answered	answer	VERB
crl-16366	381	34	.	.	PUNCT
crl-16366	382	1	less	less	ADJ
crl-16366	382	2	than	than	ADP
crl-16366	382	3	1	1	NUM
crl-16366	382	4	hour	hour	NOUN
crl-16366	382	5	nmlkj	nmlkj	NOUN
crl-16366	382	6	1–5	1–5	NUM
crl-16366	382	7	hours	hour	NOUN
crl-16366	382	8	nmlkj	nmlkj	NOUN
crl-16366	382	9	6–10	6–10	NOUN
crl-16366	382	10	hours	hour	NOUN
crl-16366	382	11	nmlkj	nmlkj	ADJ
crl-16366	382	12	12–23	12–23	NUM
crl-16366	382	13	hours	hour	NOUN
crl-16366	382	14	nmlkj	nmlkj	ADJ
crl-16366	382	15	1	1	NUM
crl-16366	382	16	day	day	NOUN
crl-16366	382	17	nmlkj	nmlkj	NOUN
crl-16366	382	18	2	2	NUM
crl-16366	382	19	days	day	NOUN
crl-16366	382	20	nmlkj	nmlkj	ADJ
crl-16366	382	21	3	3	NUM
crl-16366	382	22	or	or	CCONJ
crl-16366	382	23	more	more	ADJ
crl-16366	382	24	days	day	NOUN
crl-16366	382	25	nmlkj	nmlkj	VERB
crl-16366	382	26	please	please	INTJ
crl-16366	382	27	elaborate	elaborate	VERB
crl-16366	382	28	if	if	SCONJ
crl-16366	382	29	you	you	PRON
crl-16366	382	30	would	would	AUX
crl-16366	382	31	like	like	VERB
crl-16366	382	32	to	to	ADP
crl-16366	382	33	:	:	PUNCT
crl-16366	382	34	55	55	NUM
crl-16366	382	35	66	66	NUM
crl-16366	382	36	1	1	NUM
crl-16366	382	37	(	(	PUNCT
crl-16366	382	38	lowest	low	ADJ
crl-16366	382	39	)	)	PUNCT
crl-16366	382	40	nmlkj	nmlkj	NOUN
crl-16366	382	41	2	2	NUM
crl-16366	382	42	nmlkj	nmlkj	NOUN
crl-16366	382	43	3	3	NUM
crl-16366	382	44	nmlkj	nmlkj	NOUN
crl-16366	382	45	4	4	NUM
crl-16366	382	46	nmlkj	nmlkj	NOUN
crl-16366	382	47	5	5	NUM
crl-16366	382	48	nmlkj	nmlkj	NOUN
crl-16366	382	49	6	6	NUM
crl-16366	382	50	nmlkj	nmlkj	NOUN
crl-16366	382	51	7	7	NUM
crl-16366	382	52	nmlkj	nmlkj	NOUN
crl-16366	382	53	8	8	NUM
crl-16366	382	54	nmlkj	nmlkj	NOUN
crl-16366	382	55	9	9	NUM
crl-16366	382	56	nmlkj	nmlkj	NOUN
crl-16366	382	57	10	10	NUM
crl-16366	382	58	(	(	PUNCT
crl-16366	382	59	highest	high	ADJ
crl-16366	382	60	)	)	PUNCT
crl-16366	382	61	nmlkj	nmlkj	NOUN
crl-16366	382	62	please	please	INTJ
crl-16366	382	63	elaborate	elaborate	VERB
crl-16366	382	64	on	on	ADP
crl-16366	382	65	why	why	SCONJ
crl-16366	382	66	you	you	PRON
crl-16366	382	67	rated	rate	VERB
crl-16366	382	68	as	as	SCONJ
crl-16366	382	69	you	you	PRON
crl-16366	382	70	did	do	VERB
crl-16366	382	71	(	(	PUNCT
crl-16366	382	72	quicker	quick	ADJ
crl-16366	382	73	/	/	SYM
crl-16366	382	74	slower	slow	ADJ
crl-16366	382	75	response	response	NOUN
crl-16366	382	76	than	than	ADP
crl-16366	382	77	expected;	expected;	PROPN
crl-16366	382	78	response	response	NOUN
crl-16366	382	79	was	be	AUX
crl-16366	382	80	adequate;	adequate;	VERB
crl-16366	382	81	general	general	ADJ
crl-16366	382	82	comfort	comfort	NOUN
crl-16366	382	83	level	level	NOUN
crl-16366	382	84	in	in	ADP
crl-16366	382	85	asking	ask	VERB
crl-16366	382	86	question	question	NOUN
crl-16366	382	87	,	,	PUNCT
crl-16366	382	88	etc	etc	X
crl-16366	382	89	.	.	X
crl-16366	382	90	):	):	PUNCT
crl-16366	382	91	55	55	NUM
crl-16366	382	92	66	66	NUM
crl-16366	382	93	appendix	appendix	PROPN
crl-16366	382	94	c.	c.	PROPN
crl-16366	382	95	e	e	NOUN
crl-16366	382	96	-	-	NOUN
crl-16366	382	97	mail	mail	NOUN
crl-16366	382	98	online	online	ADJ
crl-16366	382	99	survey	survey	NOUN
crl-16366	382	100	email	email	NOUN
crl-16366	382	101	survey	survey	NOUN
crl-16366	382	102	(	(	PUNCT
crl-16366	382	103	master)email	master)email	NUM
crl-16366	382	104	survey	survey	NOUN
crl-16366	382	105	(	(	PUNCT
crl-16366	382	106	master)email	master)email	NUM
crl-16366	382	107	survey	survey	NOUN
crl-16366	382	108	(	(	PUNCT
crl-16366	382	109	master)email	master)email	NUM
crl-16366	382	110	survey	survey	NOUN
crl-16366	382	111	(	(	PUNCT
crl-16366	382	112	master	master	NOUN
crl-16366	382	113	)	)	PUNCT
crl-16366	382	114	7	7	NUM
crl-16366	382	115	.	.	X
crl-16366	382	116	please	please	INTJ
crl-16366	382	117	copy	copy	VERB
crl-16366	382	118	and	and	CCONJ
crl-16366	382	119	paste	paste	VERB
crl-16366	382	120	the	the	DET
crl-16366	382	121	second	second	ADJ
crl-16366	382	122	question	question	NOUN
crl-16366	382	123	that	that	PRON
crl-16366	382	124	you	you	PRON
crl-16366	382	125	asked	ask	VERB
crl-16366	382	126	.	.	PUNCT
crl-16366	383	1	8	8	X
crl-16366	383	2	.	.	X
crl-16366	383	3	please	please	INTJ
crl-16366	383	4	copy	copy	VERB
crl-16366	383	5	and	and	CCONJ
crl-16366	383	6	paste	paste	VERB
crl-16366	383	7	the	the	DET
crl-16366	383	8	full	full	ADJ
crl-16366	383	9	text	text	NOUN
crl-16366	383	10	of	of	ADP
crl-16366	383	11	your	your	PRON
crl-16366	383	12	e	e	NOUN
crl-16366	383	13	-	-	NOUN
crl-16366	383	14	mail	mail	NOUN
crl-16366	383	15	response	response	NOUN
crl-16366	383	16	to	to	PART
crl-16366	383	17	question	question	VERB
crl-16366	383	18	2	2	NUM
crl-16366	383	19	in	in	ADP
crl-16366	383	20	the	the	DET
crl-16366	383	21	form	form	NOUN
crl-16366	383	22	below	below	ADV
crl-16366	383	23	:	:	PUNCT
crl-16366	383	24	9	9	X
crl-16366	383	25	.	.	X
crl-16366	384	1	approximately	approximately	ADV
crl-16366	384	2	how	how	SCONJ
crl-16366	384	3	long	long	ADV
crl-16366	384	4	,	,	PUNCT
crl-16366	384	5	from	from	ADP
crl-16366	384	6	start	start	NOUN
crl-16366	384	7	to	to	ADP
crl-16366	384	8	finish	finish	NOUN
crl-16366	384	9	,	,	PUNCT
crl-16366	384	10	did	do	AUX
crl-16366	384	11	it	it	PRON
crl-16366	384	12	take	take	VERB
crl-16366	384	13	for	for	SCONJ
crl-16366	384	14	your	your	PRON
crl-16366	384	15	question	question	NOUN
crl-16366	384	16	to	to	PART
crl-16366	384	17	be	be	AUX
crl-16366	384	18	answered	answer	VERB
crl-16366	384	19	?	?	PUNCT
crl-16366	385	1	*	*	PUNCT
crl-16366	386	1	55	55	NUM
crl-16366	386	2	66	66	NUM
crl-16366	386	3	55	55	NUM
crl-16366	386	4	66	66	NUM
crl-16366	386	5	less	less	ADJ
crl-16366	386	6	than	than	ADP
crl-16366	386	7	1	1	NUM
crl-16366	386	8	hour	hour	NOUN
crl-16366	386	9	nmlkj	nmlkj	NOUN
crl-16366	386	10	1–5	1–5	NUM
crl-16366	386	11	hours	hour	NOUN
crl-16366	386	12	nmlkj	nmlkj	NOUN
crl-16366	386	13	6–10	6–10	NOUN
crl-16366	386	14	hours	hour	NOUN
crl-16366	386	15	nmlkj	nmlkj	ADJ
crl-16366	386	16	12–23	12–23	NUM
crl-16366	386	17	hours	hour	NOUN
crl-16366	386	18	nmlkj	nmlkj	ADJ
crl-16366	386	19	1	1	NUM
crl-16366	386	20	day	day	NOUN
crl-16366	386	21	nmlkj	nmlkj	NOUN
crl-16366	386	22	2	2	NUM
crl-16366	386	23	days	day	NOUN
crl-16366	386	24	nmlkj	nmlkj	ADJ
crl-16366	386	25	3	3	NUM
crl-16366	386	26	or	or	CCONJ
crl-16366	386	27	more	more	ADJ
crl-16366	386	28	days	day	NOUN
crl-16366	386	29	nmlkj	nmlkj	VERB
crl-16366	386	30	please	please	INTJ
crl-16366	386	31	elaborate	elaborate	VERB
crl-16366	386	32	if	if	SCONJ
crl-16366	386	33	you	you	PRON
crl-16366	386	34	would	would	AUX
crl-16366	386	35	like	like	VERB
crl-16366	386	36	to	to	ADP
crl-16366	386	37	:	:	PUNCT
crl-16366	386	38	55	55	NUM
crl-16366	386	39	66	66	NUM
crl-16366	386	40	email	email	NOUN
crl-16366	386	41	survey	survey	NOUN
crl-16366	386	42	(	(	PUNCT
crl-16366	386	43	master)email	master)email	NOUN
crl-16366	386	44	survey	survey	NOUN
crl-16366	386	45	(	(	PUNCT
crl-16366	386	46	master)email	master)email	NUM
crl-16366	386	47	survey	survey	NOUN
crl-16366	386	48	(	(	PUNCT
crl-16366	386	49	master)email	master)email	NUM
crl-16366	386	50	survey	survey	NOUN
crl-16366	386	51	(	(	PUNCT
crl-16366	386	52	master	master	NOUN
crl-16366	386	53	)	)	PUNCT
crl-16366	386	54	please	please	INTJ
crl-16366	386	55	give	give	VERB
crl-16366	386	56	us	we	PRON
crl-16366	386	57	your	your	PRON
crl-16366	386	58	feedback	feedback	NOUN
crl-16366	386	59	on	on	ADP
crl-16366	386	60	receiving	receive	VERB
crl-16366	386	61	assistance	assistance	NOUN
crl-16366	386	62	via	via	ADP
crl-16366	386	63	e	e	NOUN
crl-16366	386	64	-	-	NOUN
crl-16366	386	65	mail	mail	NOUN
crl-16366	386	66	by	by	ADP
crl-16366	386	67	answering	answer	VERB
crl-16366	386	68	the	the	DET
crl-16366	386	69	following	follow	VERB
crl-16366	386	70	questions	question	NOUN
crl-16366	386	71	.	.	PUNCT
crl-16366	387	1	1	1	X
crl-16366	387	2	.	.	X
crl-16366	387	3	your	your	PRON
crl-16366	387	4	name	name	NOUN
crl-16366	387	5	:	:	PUNCT
crl-16366	387	6	2	2	X
crl-16366	387	7	.	.	X
crl-16366	387	8	to	to	PART
crl-16366	387	9	which	which	PRON
crl-16366	387	10	university	university	NOUN
crl-16366	387	11	library	library	NOUN
crl-16366	387	12	did	do	AUX
crl-16366	387	13	you	you	PRON
crl-16366	387	14	direct	direct	VERB
crl-16366	387	15	your	your	PRON
crl-16366	387	16	questions	question	NOUN
crl-16366	387	17	for	for	ADP
crl-16366	387	18	this	this	DET
crl-16366	387	19	study	study	NOUN
crl-16366	387	20	?	?	PUNCT
crl-16366	388	1	3	3	X
crl-16366	388	2	.	.	X
crl-16366	388	3	please	please	INTJ
crl-16366	388	4	copy	copy	VERB
crl-16366	388	5	and	and	CCONJ
crl-16366	388	6	paste	paste	VERB
crl-16366	388	7	the	the	DET
crl-16366	388	8	first	first	ADJ
crl-16366	388	9	question	question	NOUN
crl-16366	388	10	that	that	PRON
crl-16366	388	11	you	you	PRON
crl-16366	388	12	asked	ask	VERB
crl-16366	388	13	.	.	PUNCT
crl-16366	389	1	4	4	X
crl-16366	389	2	.	.	X
crl-16366	389	3	please	please	INTJ
crl-16366	389	4	copy	copy	VERB
crl-16366	389	5	and	and	CCONJ
crl-16366	389	6	paste	paste	VERB
crl-16366	389	7	the	the	DET
crl-16366	389	8	full	full	ADJ
crl-16366	389	9	text	text	NOUN
crl-16366	389	10	of	of	ADP
crl-16366	389	11	your	your	PRON
crl-16366	389	12	e	e	NOUN
crl-16366	389	13	-	-	NOUN
crl-16366	389	14	mail	mail	NOUN
crl-16366	389	15	response	response	NOUN
crl-16366	389	16	to	to	PART
crl-16366	389	17	question	question	VERB
crl-16366	389	18	1	1	NUM
crl-16366	389	19	in	in	ADP
crl-16366	389	20	the	the	DET
crl-16366	389	21	form	form	NOUN
crl-16366	389	22	below	below	ADV
crl-16366	389	23	:	:	PUNCT
crl-16366	389	24	1	1	X
crl-16366	389	25	.	.	PUNCT
crl-16366	389	26	 	 	SPACE
crl-16366	390	1	e	e	NOUN
crl-16366	390	2	-	-	ADJ
crl-16366	390	3	mail	mail	NOUN
crl-16366	390	4	format	format	NOUN
crl-16366	390	5	*	*	PUNCT
crl-16366	391	1	*	*	PUNCT
crl-16366	391	2	55	55	NUM
crl-16366	391	3	66	66	NUM
crl-16366	391	4	55	55	NUM
crl-16366	391	5	66	66	NUM
crl-16366	391	6	university	university	NOUN
crl-16366	391	7	anmlkj	anmlkj	NOUN
crl-16366	391	8	university	university	PROPN
crl-16366	391	9	bnmlkj	bnmlkj	NOUN
crl-16366	391	10	328	328	NUM
crl-16366	391	11	college	college	PROPN
crl-16366	391	12	&	&	CCONJ
crl-16366	391	13	research	research	PROPN
crl-16366	391	14	libraries	library	NOUN
crl-16366	391	15	may	may	AUX
crl-16366	391	16	2014	2014	NUM
crl-16366	391	17	email	email	NOUN
crl-16366	391	18	survey	survey	NOUN
crl-16366	391	19	(	(	PUNCT
crl-16366	391	20	master)email	master)email	NOUN
crl-16366	391	21	survey	survey	NOUN
crl-16366	391	22	(	(	PUNCT
crl-16366	391	23	master)email	master)email	NUM
crl-16366	391	24	survey	survey	NOUN
crl-16366	391	25	(	(	PUNCT
crl-16366	391	26	master)email	master)email	NUM
crl-16366	391	27	survey	survey	NOUN
crl-16366	391	28	(	(	PUNCT
crl-16366	391	29	master	master	NOUN
crl-16366	391	30	)	)	PUNCT
crl-16366	391	31	10	10	NUM
crl-16366	391	32	.	.	PUNCT
crl-16366	392	1	on	on	ADP
crl-16366	392	2	a	a	DET
crl-16366	392	3	scale	scale	NOUN
crl-16366	392	4	from	from	ADP
crl-16366	392	5	1–10	1–10	PROPN
crl-16366	392	6	(	(	PUNCT
crl-16366	392	7	1	1	NUM
crl-16366	392	8	=	=	NUM
crl-16366	392	9	lowest	low	ADJ
crl-16366	392	10	,	,	PUNCT
crl-16366	392	11	10	10	NUM
crl-16366	392	12	=	=	NUM
crl-16366	392	13	highest	high	ADJ
crl-16366	392	14	satsifaction	satsifaction	NOUN
crl-16366	392	15	)	)	PUNCT
crl-16366	392	16	,	,	PUNCT
crl-16366	392	17	rate	rate	VERB
crl-16366	392	18	how	how	SCONJ
crl-16366	392	19	satisfied	satisfied	ADJ
crl-16366	392	20	you	you	PRON
crl-16366	392	21	were	be	AUX
crl-16366	392	22	with	with	ADP
crl-16366	392	23	the	the	DET
crl-16366	392	24	overall	overall	ADJ
crl-16366	392	25	experience	experience	NOUN
crl-16366	392	26	in	in	ADP
crl-16366	392	27	getting	get	VERB
crl-16366	392	28	your	your	PRON
crl-16366	392	29	second	second	ADJ
crl-16366	392	30	question	question	NOUN
crl-16366	392	31	answered	answer	VERB
crl-16366	392	32	.	.	PUNCT
crl-16366	393	1	11	11	NUM
crl-16366	393	2	.	.	X
crl-16366	394	1	overall	overall	ADV
crl-16366	394	2	,	,	PUNCT
crl-16366	394	3	using	use	VERB
crl-16366	394	4	a	a	DET
crl-16366	394	5	scale	scale	NOUN
crl-16366	394	6	from	from	ADP
crl-16366	394	7	1–10	1–10	PROPN
crl-16366	394	8	(	(	PUNCT
crl-16366	394	9	1	1	NUM
crl-16366	394	10	=	=	NUM
crl-16366	394	11	lowest	low	ADJ
crl-16366	394	12	,	,	PUNCT
crl-16366	394	13	10	10	NUM
crl-16366	394	14	=	=	NUM
crl-16366	394	15	highest	high	ADJ
crl-16366	394	16	satisfaction	satisfaction	NOUN
crl-16366	394	17	)	)	PUNCT
crl-16366	394	18	,	,	PUNCT
crl-16366	394	19	rate	rate	VERB
crl-16366	394	20	how	how	SCONJ
crl-16366	394	21	satisfied	satisfied	ADJ
crl-16366	394	22	you	you	PRON
crl-16366	394	23	were	be	AUX
crl-16366	394	24	with	with	ADP
crl-16366	394	25	the	the	DET
crl-16366	394	26	overall	overall	ADJ
crl-16366	394	27	reference	reference	NOUN
crl-16366	394	28	assistance	assistance	NOUN
crl-16366	394	29	you	you	PRON
crl-16366	394	30	received	receive	VERB
crl-16366	394	31	using	use	VERB
crl-16366	394	32	e	e	NOUN
crl-16366	394	33	-	-	NOUN
crl-16366	394	34	mail	mail	NOUN
crl-16366	394	35	.	.	PUNCT
crl-16366	395	1	1	1	NUM
crl-16366	395	2	(	(	PUNCT
crl-16366	395	3	lowest	low	ADJ
crl-16366	395	4	)	)	PUNCT
crl-16366	395	5	nmlkj	nmlkj	NOUN
crl-16366	395	6	2	2	NUM
crl-16366	395	7	nmlkj	nmlkj	NOUN
crl-16366	395	8	3	3	NUM
crl-16366	395	9	nmlkj	nmlkj	NOUN
crl-16366	395	10	4	4	NUM
crl-16366	395	11	nmlkj	nmlkj	NOUN
crl-16366	395	12	5	5	NUM
crl-16366	395	13	nmlkj	nmlkj	NOUN
crl-16366	395	14	6	6	NUM
crl-16366	395	15	nmlkj	nmlkj	NOUN
crl-16366	395	16	7	7	NUM
crl-16366	395	17	nmlkj	nmlkj	NOUN
crl-16366	395	18	8	8	NUM
crl-16366	395	19	nmlkj	nmlkj	NOUN
crl-16366	395	20	9	9	NUM
crl-16366	395	21	nmlkj	nmlkj	NOUN
crl-16366	395	22	10	10	NUM
crl-16366	395	23	(	(	PUNCT
crl-16366	395	24	highest	high	ADJ
crl-16366	395	25	)	)	PUNCT
crl-16366	395	26	nmlkj	nmlkj	NOUN
crl-16366	395	27	please	please	INTJ
crl-16366	395	28	elaborate	elaborate	VERB
crl-16366	395	29	on	on	ADP
crl-16366	395	30	why	why	SCONJ
crl-16366	395	31	you	you	PRON
crl-16366	395	32	rated	rate	VERB
crl-16366	395	33	as	as	SCONJ
crl-16366	395	34	you	you	PRON
crl-16366	395	35	did	do	VERB
crl-16366	395	36	(	(	PUNCT
crl-16366	395	37	quicker	quick	ADJ
crl-16366	395	38	/	/	SYM
crl-16366	395	39	slower	slow	ADJ
crl-16366	395	40	response	response	NOUN
crl-16366	395	41	than	than	ADP
crl-16366	395	42	expected;	expected;	PROPN
crl-16366	395	43	response	response	NOUN
crl-16366	395	44	was	be	AUX
crl-16366	395	45	adequate;	adequate;	VERB
crl-16366	395	46	general	general	ADJ
crl-16366	395	47	comfort	comfort	NOUN
crl-16366	395	48	level	level	NOUN
crl-16366	395	49	in	in	ADP
crl-16366	395	50	asking	ask	VERB
crl-16366	395	51	question	question	NOUN
crl-16366	395	52	,	,	PUNCT
crl-16366	395	53	etc	etc	X
crl-16366	395	54	.	.	X
crl-16366	395	55	):	):	PUNCT
crl-16366	395	56	55	55	NUM
crl-16366	395	57	66	66	NUM
crl-16366	395	58	1	1	NUM
crl-16366	395	59	(	(	PUNCT
crl-16366	395	60	lowest	low	ADJ
crl-16366	395	61	)	)	PUNCT
crl-16366	395	62	nmlkj	nmlkj	NOUN
crl-16366	395	63	2	2	NUM
crl-16366	395	64	nmlkj	nmlkj	NOUN
crl-16366	395	65	3	3	NUM
crl-16366	395	66	nmlkj	nmlkj	NOUN
crl-16366	395	67	4	4	NUM
crl-16366	395	68	nmlkj	nmlkj	NOUN
crl-16366	395	69	5	5	NUM
crl-16366	395	70	nmlkj	nmlkj	NOUN
crl-16366	395	71	6	6	NUM
crl-16366	395	72	nmlkj	nmlkj	NOUN
crl-16366	395	73	7	7	NUM
crl-16366	395	74	nmlkj	nmlkj	NOUN
crl-16366	395	75	8	8	NUM
crl-16366	395	76	nmlkj	nmlkj	NOUN
crl-16366	395	77	9	9	NUM
crl-16366	395	78	nmlkj	nmlkj	NOUN
crl-16366	395	79	10	10	NUM
crl-16366	395	80	(	(	PUNCT
crl-16366	395	81	highest	high	ADJ
crl-16366	395	82	)	)	PUNCT
crl-16366	395	83	nmlkj	nmlkj	NOUN
crl-16366	395	84	please	please	INTJ
crl-16366	395	85	elaborate	elaborate	VERB
crl-16366	395	86	on	on	ADP
crl-16366	395	87	why	why	SCONJ
crl-16366	395	88	you	you	PRON
crl-16366	395	89	rated	rate	VERB
crl-16366	395	90	as	as	SCONJ
crl-16366	395	91	you	you	PRON
crl-16366	395	92	did	do	VERB
crl-16366	395	93	.	.	PUNCT
crl-16366	396	1	55	55	NUM
crl-16366	396	2	66	66	NUM
crl-16366	396	3	appendix	appendix	PROPN
crl-16366	396	4	c.	c.	PROPN
crl-16366	396	5	e	e	NOUN
crl-16366	396	6	-	-	NOUN
crl-16366	396	7	mail	mail	NOUN
crl-16366	396	8	online	online	ADJ
crl-16366	396	9	survey	survey	NOUN
crl-16366	396	10	email	email	NOUN
crl-16366	396	11	survey	survey	NOUN
crl-16366	396	12	(	(	PUNCT
crl-16366	396	13	master)email	master)email	NUM
crl-16366	396	14	survey	survey	NOUN
crl-16366	396	15	(	(	PUNCT
crl-16366	396	16	master)email	master)email	NUM
crl-16366	396	17	survey	survey	NOUN
crl-16366	396	18	(	(	PUNCT
crl-16366	396	19	master)email	master)email	NUM
crl-16366	396	20	survey	survey	NOUN
crl-16366	396	21	(	(	PUNCT
crl-16366	396	22	master	master	NOUN
crl-16366	396	23	)	)	PUNCT
crl-16366	396	24	7	7	NUM
crl-16366	396	25	.	.	X
crl-16366	396	26	please	please	INTJ
crl-16366	396	27	copy	copy	VERB
crl-16366	396	28	and	and	CCONJ
crl-16366	396	29	paste	paste	VERB
crl-16366	396	30	the	the	DET
crl-16366	396	31	second	second	ADJ
crl-16366	396	32	question	question	NOUN
crl-16366	396	33	that	that	PRON
crl-16366	396	34	you	you	PRON
crl-16366	396	35	asked	ask	VERB
crl-16366	396	36	.	.	PUNCT
crl-16366	397	1	8	8	X
crl-16366	397	2	.	.	X
crl-16366	397	3	please	please	INTJ
crl-16366	397	4	copy	copy	VERB
crl-16366	397	5	and	and	CCONJ
crl-16366	397	6	paste	paste	VERB
crl-16366	397	7	the	the	DET
crl-16366	397	8	full	full	ADJ
crl-16366	397	9	text	text	NOUN
crl-16366	397	10	of	of	ADP
crl-16366	397	11	your	your	PRON
crl-16366	397	12	e	e	NOUN
crl-16366	397	13	-	-	NOUN
crl-16366	397	14	mail	mail	NOUN
crl-16366	397	15	response	response	NOUN
crl-16366	397	16	to	to	PART
crl-16366	397	17	question	question	VERB
crl-16366	397	18	2	2	NUM
crl-16366	397	19	in	in	ADP
crl-16366	397	20	the	the	DET
crl-16366	397	21	form	form	NOUN
crl-16366	397	22	below	below	ADV
crl-16366	397	23	:	:	PUNCT
crl-16366	397	24	9	9	X
crl-16366	397	25	.	.	X
crl-16366	398	1	approximately	approximately	ADV
crl-16366	398	2	how	how	SCONJ
crl-16366	398	3	long	long	ADV
crl-16366	398	4	,	,	PUNCT
crl-16366	398	5	from	from	ADP
crl-16366	398	6	start	start	NOUN
crl-16366	398	7	to	to	ADP
crl-16366	398	8	finish	finish	NOUN
crl-16366	398	9	,	,	PUNCT
crl-16366	398	10	did	do	AUX
crl-16366	398	11	it	it	PRON
crl-16366	398	12	take	take	VERB
crl-16366	398	13	for	for	SCONJ
crl-16366	398	14	your	your	PRON
crl-16366	398	15	question	question	NOUN
crl-16366	398	16	to	to	PART
crl-16366	398	17	be	be	AUX
crl-16366	398	18	answered	answer	VERB
crl-16366	398	19	?	?	PUNCT
crl-16366	399	1	*	*	PUNCT
crl-16366	400	1	55	55	NUM
crl-16366	400	2	66	66	NUM
crl-16366	400	3	55	55	NUM
crl-16366	400	4	66	66	NUM
crl-16366	400	5	less	less	ADJ
crl-16366	400	6	than	than	ADP
crl-16366	400	7	1	1	NUM
crl-16366	400	8	hour	hour	NOUN
crl-16366	400	9	nmlkj	nmlkj	NOUN
crl-16366	400	10	1–5	1–5	NUM
crl-16366	400	11	hours	hour	NOUN
crl-16366	400	12	nmlkj	nmlkj	NOUN
crl-16366	400	13	6–10	6–10	NOUN
crl-16366	400	14	hours	hour	NOUN
crl-16366	400	15	nmlkj	nmlkj	ADJ
crl-16366	400	16	12–23	12–23	NUM
crl-16366	400	17	hours	hour	NOUN
crl-16366	400	18	nmlkj	nmlkj	ADJ
crl-16366	400	19	1	1	NUM
crl-16366	400	20	day	day	NOUN
crl-16366	400	21	nmlkj	nmlkj	NOUN
crl-16366	400	22	2	2	NUM
crl-16366	400	23	days	day	NOUN
crl-16366	400	24	nmlkj	nmlkj	ADJ
crl-16366	400	25	3	3	NUM
crl-16366	400	26	or	or	CCONJ
crl-16366	400	27	more	more	ADJ
crl-16366	400	28	days	day	NOUN
crl-16366	400	29	nmlkj	nmlkj	VERB
crl-16366	400	30	please	please	INTJ
crl-16366	400	31	elaborate	elaborate	VERB
crl-16366	400	32	if	if	SCONJ
crl-16366	400	33	you	you	PRON
crl-16366	400	34	would	would	AUX
crl-16366	400	35	like	like	VERB
crl-16366	400	36	to	to	ADP
crl-16366	400	37	:	:	PUNCT
crl-16366	400	38	55	55	NUM
crl-16366	400	39	66	66	NUM
crl-16366	400	40	email	email	NOUN
crl-16366	400	41	survey	survey	NOUN
crl-16366	400	42	(	(	PUNCT
crl-16366	400	43	master)email	master)email	NOUN
crl-16366	400	44	survey	survey	NOUN
crl-16366	400	45	(	(	PUNCT
crl-16366	400	46	master)email	master)email	NUM
crl-16366	400	47	survey	survey	NOUN
crl-16366	400	48	(	(	PUNCT
crl-16366	400	49	master)email	master)email	NUM
crl-16366	400	50	survey	survey	NOUN
crl-16366	400	51	(	(	PUNCT
crl-16366	400	52	master	master	NOUN
crl-16366	400	53	)	)	PUNCT
crl-16366	400	54	please	please	INTJ
crl-16366	400	55	give	give	VERB
crl-16366	400	56	us	we	PRON
crl-16366	400	57	your	your	PRON
crl-16366	400	58	feedback	feedback	NOUN
crl-16366	400	59	on	on	ADP
crl-16366	400	60	receiving	receive	VERB
crl-16366	400	61	assistance	assistance	NOUN
crl-16366	400	62	via	via	ADP
crl-16366	400	63	e	e	NOUN
crl-16366	400	64	-	-	NOUN
crl-16366	400	65	mail	mail	NOUN
crl-16366	400	66	by	by	ADP
crl-16366	400	67	answering	answer	VERB
crl-16366	400	68	the	the	DET
crl-16366	400	69	following	follow	VERB
crl-16366	400	70	questions	question	NOUN
crl-16366	400	71	.	.	PUNCT
crl-16366	401	1	1	1	X
crl-16366	401	2	.	.	X
crl-16366	401	3	your	your	PRON
crl-16366	401	4	name	name	NOUN
crl-16366	401	5	:	:	PUNCT
crl-16366	401	6	2	2	X
crl-16366	401	7	.	.	X
crl-16366	401	8	to	to	PART
crl-16366	401	9	which	which	PRON
crl-16366	401	10	university	university	NOUN
crl-16366	401	11	library	library	NOUN
crl-16366	401	12	did	do	AUX
crl-16366	401	13	you	you	PRON
crl-16366	401	14	direct	direct	VERB
crl-16366	401	15	your	your	PRON
crl-16366	401	16	questions	question	NOUN
crl-16366	401	17	for	for	ADP
crl-16366	401	18	this	this	DET
crl-16366	401	19	study	study	NOUN
crl-16366	401	20	?	?	PUNCT
crl-16366	402	1	3	3	X
crl-16366	402	2	.	.	X
crl-16366	402	3	please	please	INTJ
crl-16366	402	4	copy	copy	VERB
crl-16366	402	5	and	and	CCONJ
crl-16366	402	6	paste	paste	VERB
crl-16366	402	7	the	the	DET
crl-16366	402	8	first	first	ADJ
crl-16366	402	9	question	question	NOUN
crl-16366	402	10	that	that	PRON
crl-16366	402	11	you	you	PRON
crl-16366	402	12	asked	ask	VERB
crl-16366	402	13	.	.	PUNCT
crl-16366	403	1	4	4	X
crl-16366	403	2	.	.	X
crl-16366	403	3	please	please	INTJ
crl-16366	403	4	copy	copy	VERB
crl-16366	403	5	and	and	CCONJ
crl-16366	403	6	paste	paste	VERB
crl-16366	403	7	the	the	DET
crl-16366	403	8	full	full	ADJ
crl-16366	403	9	text	text	NOUN
crl-16366	403	10	of	of	ADP
crl-16366	403	11	your	your	PRON
crl-16366	403	12	e	e	NOUN
crl-16366	403	13	-	-	NOUN
crl-16366	403	14	mail	mail	NOUN
crl-16366	403	15	response	response	NOUN
crl-16366	403	16	to	to	PART
crl-16366	403	17	question	question	VERB
crl-16366	403	18	1	1	NUM
crl-16366	403	19	in	in	ADP
crl-16366	403	20	the	the	DET
crl-16366	403	21	form	form	NOUN
crl-16366	403	22	below	below	ADV
crl-16366	403	23	:	:	PUNCT
crl-16366	403	24	1	1	X
crl-16366	403	25	.	.	PUNCT
crl-16366	403	26	 	 	SPACE
crl-16366	404	1	e	e	NOUN
crl-16366	404	2	-	-	ADJ
crl-16366	404	3	mail	mail	NOUN
crl-16366	404	4	format	format	NOUN
crl-16366	404	5	*	*	PUNCT
crl-16366	405	1	*	*	PUNCT
crl-16366	405	2	55	55	NUM
crl-16366	405	3	66	66	NUM
crl-16366	405	4	55	55	NUM
crl-16366	405	5	66	66	NUM
crl-16366	405	6	university	university	NOUN
crl-16366	405	7	anmlkj	anmlkj	NOUN
crl-16366	405	8	university	university	NOUN
crl-16366	405	9	bnmlkj	bnmlkj	NOUN
crl-16366	405	10	a	a	DET
crl-16366	405	11	usability	usability	NOUN
crl-16366	405	12	evaluation	evaluation	NOUN
crl-16366	405	13	of	of	ADP
crl-16366	405	14	academic	academic	ADJ
crl-16366	405	15	virtual	virtual	ADJ
crl-16366	405	16	reference	reference	NOUN
crl-16366	405	17	services	service	NOUN
crl-16366	405	18	329	329	NUM
crl-16366	405	19	telephone	telephone	NOUN
crl-16366	405	20	survey	survey	NOUN
crl-16366	405	21	(	(	PUNCT
crl-16366	405	22	master)telephone	master)telephone	NOUN
crl-16366	405	23	survey	survey	NOUN
crl-16366	405	24	(	(	PUNCT
crl-16366	405	25	master)telephone	master)telephone	NOUN
crl-16366	405	26	survey	survey	NOUN
crl-16366	405	27	(	(	PUNCT
crl-16366	405	28	master)telephone	master)telephone	NOUN
crl-16366	405	29	survey	survey	NOUN
crl-16366	405	30	(	(	PUNCT
crl-16366	405	31	master	master	NOUN
crl-16366	405	32	)	)	PUNCT
crl-16366	405	33	please	please	INTJ
crl-16366	405	34	give	give	VERB
crl-16366	405	35	us	we	PRON
crl-16366	405	36	your	your	PRON
crl-16366	405	37	feedback	feedback	NOUN
crl-16366	405	38	on	on	ADP
crl-16366	405	39	receiving	receive	VERB
crl-16366	405	40	assistance	assistance	NOUN
crl-16366	405	41	via	via	ADP
crl-16366	405	42	telephone	telephone	NOUN
crl-16366	405	43	by	by	ADP
crl-16366	405	44	answering	answer	VERB
crl-16366	405	45	the	the	DET
crl-16366	405	46	following	follow	VERB
crl-16366	405	47	questions	question	NOUN
crl-16366	405	48	.	.	PUNCT
crl-16366	406	1	1	1	X
crl-16366	406	2	.	.	X
crl-16366	406	3	your	your	PRON
crl-16366	406	4	name	name	NOUN
crl-16366	406	5	:	:	PUNCT
crl-16366	406	6	2	2	X
crl-16366	406	7	.	.	X
crl-16366	406	8	to	to	PART
crl-16366	406	9	which	which	PRON
crl-16366	406	10	university	university	NOUN
crl-16366	406	11	library	library	NOUN
crl-16366	406	12	did	do	AUX
crl-16366	406	13	you	you	PRON
crl-16366	406	14	direct	direct	VERB
crl-16366	406	15	your	your	PRON
crl-16366	406	16	questions	question	NOUN
crl-16366	406	17	for	for	ADP
crl-16366	406	18	this	this	DET
crl-16366	406	19	study	study	NOUN
crl-16366	406	20	?	?	PUNCT
crl-16366	407	1	3	3	X
crl-16366	407	2	.	.	X
crl-16366	407	3	please	please	INTJ
crl-16366	407	4	copy	copy	VERB
crl-16366	407	5	and	and	CCONJ
crl-16366	407	6	paste	paste	VERB
crl-16366	407	7	the	the	DET
crl-16366	407	8	first	first	ADJ
crl-16366	407	9	question	question	NOUN
crl-16366	407	10	that	that	PRON
crl-16366	407	11	you	you	PRON
crl-16366	407	12	asked	ask	VERB
crl-16366	407	13	.	.	PUNCT
crl-16366	408	1	4	4	X
crl-16366	408	2	.	.	X
crl-16366	408	3	please	please	AUX
crl-16366	408	4	provide	provide	VERB
crl-16366	408	5	a	a	DET
crl-16366	408	6	general	general	ADJ
crl-16366	408	7	description	description	NOUN
crl-16366	408	8	of	of	ADP
crl-16366	408	9	the	the	DET
crl-16366	408	10	answer	answer	NOUN
crl-16366	408	11	you	you	PRON
crl-16366	408	12	received	receive	VERB
crl-16366	408	13	to	to	PART
crl-16366	408	14	question	question	VERB
crl-16366	408	15	1	1	NUM
crl-16366	408	16	in	in	ADP
crl-16366	408	17	the	the	DET
crl-16366	408	18	form	form	NOUN
crl-16366	408	19	below	below	ADV
crl-16366	408	20	:	:	PUNCT
crl-16366	408	21	1	1	X
crl-16366	408	22	.	.	X
crl-16366	408	23	 	 	SPACE
crl-16366	408	24	telephone	telephone	NOUN
crl-16366	408	25	format	format	NOUN
crl-16366	408	26	*	*	PUNCT
crl-16366	409	1	*	*	PUNCT
crl-16366	409	2	55	55	NUM
crl-16366	409	3	66	66	NUM
crl-16366	409	4	55	55	NUM
crl-16366	409	5	66	66	NUM
crl-16366	409	6	university	university	NOUN
crl-16366	409	7	anmlkj	anmlkj	NOUN
crl-16366	409	8	university	university	NOUN
crl-16366	409	9	bnmlkj	bnmlkj	NOUN
crl-16366	409	10	appendix	appendix	PROPN
crl-16366	409	11	d.	d.	PROPN
crl-16366	409	12	telephone	telephone	PROPN
crl-16366	409	13	online	online	ADJ
crl-16366	409	14	survey	survey	NOUN
crl-16366	409	15	telephone	telephone	NOUN
crl-16366	409	16	survey	survey	NOUN
crl-16366	409	17	(	(	PUNCT
crl-16366	409	18	master)telephone	master)telephone	NOUN
crl-16366	409	19	survey	survey	NOUN
crl-16366	409	20	(	(	PUNCT
crl-16366	409	21	master)telephone	master)telephone	NOUN
crl-16366	409	22	survey	survey	NOUN
crl-16366	409	23	(	(	PUNCT
crl-16366	409	24	master)telephone	master)telephone	NOUN
crl-16366	409	25	survey	survey	NOUN
crl-16366	409	26	(	(	PUNCT
crl-16366	409	27	master	master	NOUN
crl-16366	409	28	)	)	PUNCT
crl-16366	409	29	5	5	NUM
crl-16366	409	30	.	.	PUNCT
crl-16366	409	31	approximately	approximately	ADV
crl-16366	409	32	how	how	SCONJ
crl-16366	409	33	long	long	ADJ
crl-16366	409	34	,	,	PUNCT
crl-16366	409	35	from	from	ADP
crl-16366	409	36	start­to­finish	start­to­finish	PROPN
crl-16366	409	37	,	,	PUNCT
crl-16366	409	38	did	do	AUX
crl-16366	409	39	it	it	PRON
crl-16366	409	40	take	take	VERB
crl-16366	409	41	for	for	SCONJ
crl-16366	409	42	your	your	PRON
crl-16366	409	43	question	question	NOUN
crl-16366	409	44	to	to	PART
crl-16366	409	45	be	be	AUX
crl-16366	409	46	answered	answer	VERB
crl-16366	409	47	?	?	PUNCT
crl-16366	410	1	6	6	X
crl-16366	410	2	.	.	X
crl-16366	410	3	on	on	ADP
crl-16366	410	4	a	a	DET
crl-16366	410	5	scale	scale	NOUN
crl-16366	410	6	from	from	ADP
crl-16366	410	7	1–10	1–10	PROPN
crl-16366	410	8	(	(	PUNCT
crl-16366	410	9	1	1	NUM
crl-16366	410	10	=	=	NUM
crl-16366	410	11	lowest	low	ADJ
crl-16366	410	12	,	,	PUNCT
crl-16366	410	13	10	10	NUM
crl-16366	410	14	=	=	NUM
crl-16366	410	15	highest	high	ADJ
crl-16366	410	16	satsifaction	satsifaction	NOUN
crl-16366	410	17	)	)	PUNCT
crl-16366	410	18	,	,	PUNCT
crl-16366	410	19	rate	rate	VERB
crl-16366	410	20	how	how	SCONJ
crl-16366	410	21	satisfied	satisfied	ADJ
crl-16366	410	22	you	you	PRON
crl-16366	410	23	were	be	AUX
crl-16366	410	24	with	with	ADP
crl-16366	410	25	the	the	DET
crl-16366	410	26	overall	overall	ADJ
crl-16366	410	27	experience	experience	NOUN
crl-16366	410	28	in	in	ADP
crl-16366	410	29	getting	get	VERB
crl-16366	410	30	your	your	PRON
crl-16366	410	31	first	first	ADJ
crl-16366	410	32	question	question	NOUN
crl-16366	410	33	answered	answer	VERB
crl-16366	410	34	.	.	PUNCT
crl-16366	411	1	less	less	ADJ
crl-16366	411	2	than	than	ADP
crl-16366	411	3	1	1	NUM
crl-16366	411	4	minute	minute	NOUN
crl-16366	411	5	nmlkj	nmlkj	NOUN
crl-16366	411	6	1–5	1–5	NUM
crl-16366	411	7	minutes	minute	NOUN
crl-16366	411	8	nmlkj	nmlkj	NOUN
crl-16366	411	9	6–10	6–10	PROPN
crl-16366	411	10	minutes	minute	NOUN
crl-16366	411	11	nmlkj	nmlkj	ADJ
crl-16366	411	12	11–15	11–15	NUM
crl-16366	411	13	minutes	minute	NOUN
crl-16366	411	14	nmlkj	nmlkj	ADJ
crl-16366	411	15	16–30	16–30	NUM
crl-16366	411	16	minutes	minute	NOUN
crl-16366	411	17	nmlkj	nmlkj	ADJ
crl-16366	411	18	31–60	31–60	NUM
crl-16366	411	19	minutes	minute	NOUN
crl-16366	411	20	nmlkj	nmlkj	VERB
crl-16366	411	21	1–2	1–2	NUM
crl-16366	411	22	hours	hour	NOUN
crl-16366	411	23	nmlkj	nmlkj	ADJ
crl-16366	411	24	2	2	NUM
crl-16366	411	25	+	+	NUM
crl-16366	411	26	hours	hour	NOUN
crl-16366	411	27	nmlkj	nmlkj	VERB
crl-16366	411	28	please	please	INTJ
crl-16366	411	29	elaborate	elaborate	VERB
crl-16366	411	30	if	if	SCONJ
crl-16366	411	31	you	you	PRON
crl-16366	411	32	would	would	AUX
crl-16366	411	33	like	like	VERB
crl-16366	411	34	to	to	ADP
crl-16366	411	35	:	:	PUNCT
crl-16366	411	36	55	55	NUM
crl-16366	411	37	66	66	NUM
crl-16366	411	38	1	1	NUM
crl-16366	411	39	(	(	PUNCT
crl-16366	411	40	lowest	low	ADJ
crl-16366	411	41	)	)	PUNCT
crl-16366	411	42	nmlkj	nmlkj	NOUN
crl-16366	411	43	2	2	NUM
crl-16366	411	44	nmlkj	nmlkj	NOUN
crl-16366	411	45	3	3	NUM
crl-16366	411	46	nmlkj	nmlkj	NOUN
crl-16366	411	47	4	4	NUM
crl-16366	411	48	nmlkj	nmlkj	NOUN
crl-16366	411	49	5	5	NUM
crl-16366	411	50	nmlkj	nmlkj	NOUN
crl-16366	411	51	6	6	NUM
crl-16366	411	52	nmlkj	nmlkj	NOUN
crl-16366	411	53	7	7	NUM
crl-16366	411	54	nmlkj	nmlkj	NOUN
crl-16366	411	55	8	8	NUM
crl-16366	411	56	nmlkj	nmlkj	NOUN
crl-16366	411	57	9	9	NUM
crl-16366	411	58	nmlkj	nmlkj	NOUN
crl-16366	411	59	10	10	NUM
crl-16366	411	60	(	(	PUNCT
crl-16366	411	61	highest	high	ADJ
crl-16366	411	62	)	)	PUNCT
crl-16366	411	63	nmlkj	nmlkj	NOUN
crl-16366	411	64	please	please	INTJ
crl-16366	411	65	elaborate	elaborate	VERB
crl-16366	411	66	on	on	ADP
crl-16366	411	67	why	why	SCONJ
crl-16366	411	68	you	you	PRON
crl-16366	411	69	rated	rate	VERB
crl-16366	411	70	as	as	SCONJ
crl-16366	411	71	you	you	PRON
crl-16366	411	72	did	do	VERB
crl-16366	411	73	(	(	PUNCT
crl-16366	411	74	quicker	quick	ADJ
crl-16366	411	75	/	/	SYM
crl-16366	411	76	slower	slow	ADJ
crl-16366	411	77	response	response	NOUN
crl-16366	411	78	than	than	ADP
crl-16366	411	79	expected;	expected;	PROPN
crl-16366	411	80	response	response	NOUN
crl-16366	411	81	was	be	AUX
crl-16366	411	82	adequate;	adequate;	VERB
crl-16366	411	83	general	general	ADJ
crl-16366	411	84	comfort	comfort	NOUN
crl-16366	411	85	level	level	NOUN
crl-16366	411	86	in	in	ADP
crl-16366	411	87	asking	ask	VERB
crl-16366	411	88	question	question	NOUN
crl-16366	411	89	,	,	PUNCT
crl-16366	411	90	etc	etc	X
crl-16366	411	91	.	.	X
crl-16366	411	92	):	):	PUNCT
crl-16366	411	93	55	55	NUM
crl-16366	411	94	66	66	NUM
crl-16366	411	95	330	330	NUM
crl-16366	411	96	college	college	NOUN
crl-16366	411	97	&	&	CCONJ
crl-16366	411	98	research	research	NOUN
crl-16366	411	99	libraries	library	NOUN
crl-16366	411	100	may	may	AUX
crl-16366	411	101	2014	2014	NUM
crl-16366	411	102	appendix	appendix	VERB
crl-16366	411	103	d.	d.	PROPN
crl-16366	411	104	telephone	telephone	PROPN
crl-16366	411	105	online	online	ADJ
crl-16366	411	106	survey	survey	NOUN
crl-16366	411	107	telephone	telephone	NOUN
crl-16366	411	108	survey	survey	NOUN
crl-16366	411	109	(	(	PUNCT
crl-16366	411	110	master)telephone	master)telephone	NOUN
crl-16366	411	111	survey	survey	NOUN
crl-16366	411	112	(	(	PUNCT
crl-16366	411	113	master)telephone	master)telephone	NOUN
crl-16366	411	114	survey	survey	NOUN
crl-16366	411	115	(	(	PUNCT
crl-16366	411	116	master)telephone	master)telephone	NOUN
crl-16366	411	117	survey	survey	NOUN
crl-16366	411	118	(	(	PUNCT
crl-16366	411	119	master	master	NOUN
crl-16366	411	120	)	)	PUNCT
crl-16366	411	121	7	7	NUM
crl-16366	411	122	.	.	X
crl-16366	411	123	please	please	INTJ
crl-16366	411	124	copy	copy	VERB
crl-16366	411	125	and	and	CCONJ
crl-16366	411	126	paste	paste	VERB
crl-16366	411	127	the	the	DET
crl-16366	411	128	second	second	ADJ
crl-16366	411	129	question	question	NOUN
crl-16366	411	130	that	that	PRON
crl-16366	411	131	you	you	PRON
crl-16366	411	132	asked	ask	VERB
crl-16366	411	133	.	.	PUNCT
crl-16366	412	1	8	8	X
crl-16366	412	2	.	.	X
crl-16366	412	3	please	please	AUX
crl-16366	412	4	provide	provide	VERB
crl-16366	412	5	a	a	DET
crl-16366	412	6	general	general	ADJ
crl-16366	412	7	description	description	NOUN
crl-16366	412	8	of	of	ADP
crl-16366	412	9	the	the	DET
crl-16366	412	10	answer	answer	NOUN
crl-16366	412	11	you	you	PRON
crl-16366	412	12	received	receive	VERB
crl-16366	412	13	to	to	PART
crl-16366	412	14	question	question	VERB
crl-16366	412	15	2	2	NUM
crl-16366	412	16	in	in	ADP
crl-16366	412	17	the	the	DET
crl-16366	412	18	form	form	NOUN
crl-16366	412	19	below	below	ADV
crl-16366	412	20	:	:	PUNCT
crl-16366	412	21	9	9	X
crl-16366	412	22	.	.	X
crl-16366	412	23	approximately	approximately	ADV
crl-16366	412	24	how	how	SCONJ
crl-16366	412	25	long	long	ADV
crl-16366	412	26	,	,	PUNCT
crl-16366	412	27	from	from	ADP
crl-16366	412	28	start	start	NOUN
crl-16366	412	29	to	to	ADP
crl-16366	412	30	finish	finish	NOUN
crl-16366	412	31	,	,	PUNCT
crl-16366	412	32	did	do	AUX
crl-16366	412	33	it	it	PRON
crl-16366	412	34	take	take	VERB
crl-16366	412	35	for	for	SCONJ
crl-16366	412	36	your	your	PRON
crl-16366	412	37	question	question	NOUN
crl-16366	412	38	to	to	PART
crl-16366	412	39	be	be	AUX
crl-16366	412	40	answered	answer	VERB
crl-16366	412	41	?	?	PUNCT
crl-16366	413	1	*	*	PUNCT
crl-16366	414	1	55	55	NUM
crl-16366	414	2	66	66	NUM
crl-16366	414	3	55	55	NUM
crl-16366	414	4	66	66	NUM
crl-16366	414	5	less	less	ADJ
crl-16366	414	6	than	than	ADP
crl-16366	414	7	1	1	NUM
crl-16366	414	8	minute	minute	NOUN
crl-16366	414	9	nmlkj	nmlkj	NOUN
crl-16366	414	10	1–5	1–5	NUM
crl-16366	414	11	minutes	minute	NOUN
crl-16366	414	12	nmlkj	nmlkj	NOUN
crl-16366	414	13	6–10	6–10	PROPN
crl-16366	414	14	minutes	minute	NOUN
crl-16366	414	15	nmlkj	nmlkj	ADJ
crl-16366	414	16	11–15	11–15	NUM
crl-16366	414	17	minutes	minute	NOUN
crl-16366	414	18	nmlkj	nmlkj	ADJ
crl-16366	414	19	16–30	16–30	NUM
crl-16366	414	20	minutes	minute	NOUN
crl-16366	414	21	nmlkj	nmlkj	ADJ
crl-16366	414	22	31–60	31–60	NUM
crl-16366	414	23	minutes	minute	NOUN
crl-16366	414	24	nmlkj	nmlkj	VERB
crl-16366	414	25	1–2	1–2	NUM
crl-16366	414	26	hours	hour	NOUN
crl-16366	414	27	nmlkj	nmlkj	ADJ
crl-16366	414	28	2	2	NUM
crl-16366	414	29	+	+	NUM
crl-16366	414	30	hours	hour	NOUN
crl-16366	414	31	nmlkj	nmlkj	VERB
crl-16366	414	32	please	please	INTJ
crl-16366	414	33	elaborate	elaborate	VERB
crl-16366	414	34	if	if	SCONJ
crl-16366	414	35	you	you	PRON
crl-16366	414	36	would	would	AUX
crl-16366	414	37	like	like	VERB
crl-16366	414	38	to	to	ADP
crl-16366	414	39	:	:	PUNCT
crl-16366	414	40	55	55	NUM
crl-16366	414	41	66	66	NUM
crl-16366	414	42	telephone	telephone	NOUN
crl-16366	414	43	survey	survey	NOUN
crl-16366	414	44	(	(	PUNCT
crl-16366	414	45	master)telephone	master)telephone	NOUN
crl-16366	414	46	survey	survey	NOUN
crl-16366	414	47	(	(	PUNCT
crl-16366	414	48	master)telephone	master)telephone	NOUN
crl-16366	414	49	survey	survey	NOUN
crl-16366	414	50	(	(	PUNCT
crl-16366	414	51	master)telephone	master)telephone	NOUN
crl-16366	414	52	survey	survey	NOUN
crl-16366	414	53	(	(	PUNCT
crl-16366	414	54	master	master	NOUN
crl-16366	414	55	)	)	PUNCT
crl-16366	414	56	5	5	NUM
crl-16366	414	57	.	.	PUNCT
crl-16366	415	1	approximately	approximately	ADV
crl-16366	415	2	how	how	SCONJ
crl-16366	415	3	long	long	ADJ
crl-16366	415	4	,	,	PUNCT
crl-16366	415	5	from	from	ADP
crl-16366	415	6	start­to­finish	start­to­finish	PROPN
crl-16366	415	7	,	,	PUNCT
crl-16366	415	8	did	do	AUX
crl-16366	415	9	it	it	PRON
crl-16366	415	10	take	take	VERB
crl-16366	415	11	for	for	SCONJ
crl-16366	415	12	your	your	PRON
crl-16366	415	13	question	question	NOUN
crl-16366	415	14	to	to	PART
crl-16366	415	15	be	be	AUX
crl-16366	415	16	answered	answer	VERB
crl-16366	415	17	?	?	PUNCT
crl-16366	416	1	6	6	X
crl-16366	416	2	.	.	X
crl-16366	416	3	on	on	ADP
crl-16366	416	4	a	a	DET
crl-16366	416	5	scale	scale	NOUN
crl-16366	416	6	from	from	ADP
crl-16366	416	7	1–10	1–10	PROPN
crl-16366	416	8	(	(	PUNCT
crl-16366	416	9	1	1	NUM
crl-16366	416	10	=	=	NUM
crl-16366	416	11	lowest	low	ADJ
crl-16366	416	12	,	,	PUNCT
crl-16366	416	13	10	10	NUM
crl-16366	416	14	=	=	NUM
crl-16366	416	15	highest	high	ADJ
crl-16366	416	16	satsifaction	satsifaction	NOUN
crl-16366	416	17	)	)	PUNCT
crl-16366	416	18	,	,	PUNCT
crl-16366	416	19	rate	rate	VERB
crl-16366	416	20	how	how	SCONJ
crl-16366	416	21	satisfied	satisfied	ADJ
crl-16366	416	22	you	you	PRON
crl-16366	416	23	were	be	AUX
crl-16366	416	24	with	with	ADP
crl-16366	416	25	the	the	DET
crl-16366	416	26	overall	overall	ADJ
crl-16366	416	27	experience	experience	NOUN
crl-16366	416	28	in	in	ADP
crl-16366	416	29	getting	get	VERB
crl-16366	416	30	your	your	PRON
crl-16366	416	31	first	first	ADJ
crl-16366	416	32	question	question	NOUN
crl-16366	416	33	answered	answer	VERB
crl-16366	416	34	.	.	PUNCT
crl-16366	417	1	less	less	ADJ
crl-16366	417	2	than	than	ADP
crl-16366	417	3	1	1	NUM
crl-16366	417	4	minute	minute	NOUN
crl-16366	417	5	nmlkj	nmlkj	NOUN
crl-16366	417	6	1–5	1–5	NUM
crl-16366	417	7	minutes	minute	NOUN
crl-16366	417	8	nmlkj	nmlkj	NOUN
crl-16366	417	9	6–10	6–10	PROPN
crl-16366	417	10	minutes	minute	NOUN
crl-16366	417	11	nmlkj	nmlkj	ADJ
crl-16366	417	12	11–15	11–15	NUM
crl-16366	417	13	minutes	minute	NOUN
crl-16366	417	14	nmlkj	nmlkj	ADJ
crl-16366	417	15	16–30	16–30	NUM
crl-16366	417	16	minutes	minute	NOUN
crl-16366	417	17	nmlkj	nmlkj	ADJ
crl-16366	417	18	31–60	31–60	NUM
crl-16366	417	19	minutes	minute	NOUN
crl-16366	417	20	nmlkj	nmlkj	VERB
crl-16366	417	21	1–2	1–2	NUM
crl-16366	417	22	hours	hour	NOUN
crl-16366	417	23	nmlkj	nmlkj	ADJ
crl-16366	417	24	2	2	NUM
crl-16366	417	25	+	+	NUM
crl-16366	417	26	hours	hour	NOUN
crl-16366	417	27	nmlkj	nmlkj	VERB
crl-16366	417	28	please	please	INTJ
crl-16366	417	29	elaborate	elaborate	VERB
crl-16366	417	30	if	if	SCONJ
crl-16366	417	31	you	you	PRON
crl-16366	417	32	would	would	AUX
crl-16366	417	33	like	like	VERB
crl-16366	417	34	to	to	ADP
crl-16366	417	35	:	:	PUNCT
crl-16366	417	36	55	55	NUM
crl-16366	417	37	66	66	NUM
crl-16366	417	38	1	1	NUM
crl-16366	417	39	(	(	PUNCT
crl-16366	417	40	lowest	low	ADJ
crl-16366	417	41	)	)	PUNCT
crl-16366	417	42	nmlkj	nmlkj	NOUN
crl-16366	417	43	2	2	NUM
crl-16366	417	44	nmlkj	nmlkj	NOUN
crl-16366	417	45	3	3	NUM
crl-16366	417	46	nmlkj	nmlkj	NOUN
crl-16366	417	47	4	4	NUM
crl-16366	417	48	nmlkj	nmlkj	NOUN
crl-16366	417	49	5	5	NUM
crl-16366	417	50	nmlkj	nmlkj	NOUN
crl-16366	417	51	6	6	NUM
crl-16366	417	52	nmlkj	nmlkj	NOUN
crl-16366	417	53	7	7	NUM
crl-16366	417	54	nmlkj	nmlkj	NOUN
crl-16366	417	55	8	8	NUM
crl-16366	417	56	nmlkj	nmlkj	NOUN
crl-16366	417	57	9	9	NUM
crl-16366	417	58	nmlkj	nmlkj	NOUN
crl-16366	417	59	10	10	NUM
crl-16366	417	60	(	(	PUNCT
crl-16366	417	61	highest	high	ADJ
crl-16366	417	62	)	)	PUNCT
crl-16366	417	63	nmlkj	nmlkj	NOUN
crl-16366	417	64	please	please	INTJ
crl-16366	417	65	elaborate	elaborate	VERB
crl-16366	417	66	on	on	ADP
crl-16366	417	67	why	why	SCONJ
crl-16366	417	68	you	you	PRON
crl-16366	417	69	rated	rate	VERB
crl-16366	417	70	as	as	SCONJ
crl-16366	417	71	you	you	PRON
crl-16366	417	72	did	do	VERB
crl-16366	417	73	(	(	PUNCT
crl-16366	417	74	quicker	quick	ADJ
crl-16366	417	75	/	/	SYM
crl-16366	417	76	slower	slow	ADJ
crl-16366	417	77	response	response	NOUN
crl-16366	417	78	than	than	ADP
crl-16366	417	79	expected;	expected;	PROPN
crl-16366	417	80	response	response	NOUN
crl-16366	417	81	was	be	AUX
crl-16366	417	82	adequate;	adequate;	VERB
crl-16366	417	83	general	general	ADJ
crl-16366	417	84	comfort	comfort	NOUN
crl-16366	417	85	level	level	NOUN
crl-16366	417	86	in	in	ADP
crl-16366	417	87	asking	ask	VERB
crl-16366	417	88	question	question	NOUN
crl-16366	417	89	,	,	PUNCT
crl-16366	417	90	etc	etc	X
crl-16366	417	91	.	.	X
crl-16366	417	92	):	):	PUNCT
crl-16366	417	93	55	55	NUM
crl-16366	417	94	66	66	NUM
crl-16366	417	95	telephone	telephone	NOUN
crl-16366	417	96	survey	survey	NOUN
crl-16366	417	97	(	(	PUNCT
crl-16366	417	98	master)telephone	master)telephone	NOUN
crl-16366	417	99	survey	survey	NOUN
crl-16366	417	100	(	(	PUNCT
crl-16366	417	101	master)telephone	master)telephone	NOUN
crl-16366	417	102	survey	survey	NOUN
crl-16366	417	103	(	(	PUNCT
crl-16366	417	104	master)telephone	master)telephone	NOUN
crl-16366	417	105	survey	survey	NOUN
crl-16366	417	106	(	(	PUNCT
crl-16366	417	107	master	master	NOUN
crl-16366	417	108	)	)	PUNCT
crl-16366	417	109	please	please	INTJ
crl-16366	417	110	give	give	VERB
crl-16366	417	111	us	we	PRON
crl-16366	417	112	your	your	PRON
crl-16366	417	113	feedback	feedback	NOUN
crl-16366	417	114	on	on	ADP
crl-16366	417	115	receiving	receive	VERB
crl-16366	417	116	assistance	assistance	NOUN
crl-16366	417	117	via	via	ADP
crl-16366	417	118	telephone	telephone	NOUN
crl-16366	417	119	by	by	ADP
crl-16366	417	120	answering	answer	VERB
crl-16366	417	121	the	the	DET
crl-16366	417	122	following	follow	VERB
crl-16366	417	123	questions	question	NOUN
crl-16366	417	124	.	.	PUNCT
crl-16366	418	1	1	1	X
crl-16366	418	2	.	.	X
crl-16366	418	3	your	your	PRON
crl-16366	418	4	name	name	NOUN
crl-16366	418	5	:	:	PUNCT
crl-16366	418	6	2	2	X
crl-16366	418	7	.	.	X
crl-16366	418	8	to	to	PART
crl-16366	418	9	which	which	PRON
crl-16366	418	10	university	university	NOUN
crl-16366	418	11	library	library	NOUN
crl-16366	418	12	did	do	AUX
crl-16366	418	13	you	you	PRON
crl-16366	418	14	direct	direct	VERB
crl-16366	418	15	your	your	PRON
crl-16366	418	16	questions	question	NOUN
crl-16366	418	17	for	for	ADP
crl-16366	418	18	this	this	DET
crl-16366	418	19	study	study	NOUN
crl-16366	418	20	?	?	PUNCT
crl-16366	419	1	3	3	X
crl-16366	419	2	.	.	X
crl-16366	419	3	please	please	INTJ
crl-16366	419	4	copy	copy	VERB
crl-16366	419	5	and	and	CCONJ
crl-16366	419	6	paste	paste	VERB
crl-16366	419	7	the	the	DET
crl-16366	419	8	first	first	ADJ
crl-16366	419	9	question	question	NOUN
crl-16366	419	10	that	that	PRON
crl-16366	419	11	you	you	PRON
crl-16366	419	12	asked	ask	VERB
crl-16366	419	13	.	.	PUNCT
crl-16366	420	1	4	4	X
crl-16366	420	2	.	.	X
crl-16366	420	3	please	please	AUX
crl-16366	420	4	provide	provide	VERB
crl-16366	420	5	a	a	DET
crl-16366	420	6	general	general	ADJ
crl-16366	420	7	description	description	NOUN
crl-16366	420	8	of	of	ADP
crl-16366	420	9	the	the	DET
crl-16366	420	10	answer	answer	NOUN
crl-16366	420	11	you	you	PRON
crl-16366	420	12	received	receive	VERB
crl-16366	420	13	to	to	PART
crl-16366	420	14	question	question	VERB
crl-16366	420	15	1	1	NUM
crl-16366	420	16	in	in	ADP
crl-16366	420	17	the	the	DET
crl-16366	420	18	form	form	NOUN
crl-16366	420	19	below	below	ADV
crl-16366	420	20	:	:	PUNCT
crl-16366	420	21	1	1	X
crl-16366	420	22	.	.	X
crl-16366	420	23	 	 	SPACE
crl-16366	420	24	telephone	telephone	NOUN
crl-16366	420	25	format	format	NOUN
crl-16366	420	26	*	*	PUNCT
crl-16366	421	1	*	*	PUNCT
crl-16366	421	2	55	55	NUM
crl-16366	421	3	66	66	NUM
crl-16366	421	4	55	55	NUM
crl-16366	421	5	66	66	NUM
crl-16366	421	6	university	university	NOUN
crl-16366	421	7	anmlkj	anmlkj	NOUN
crl-16366	421	8	university	university	NOUN
crl-16366	421	9	bnmlkj	bnmlkj	NOUN
crl-16366	421	10	a	a	DET
crl-16366	421	11	usability	usability	NOUN
crl-16366	421	12	evaluation	evaluation	NOUN
crl-16366	421	13	of	of	ADP
crl-16366	421	14	academic	academic	ADJ
crl-16366	421	15	virtual	virtual	ADJ
crl-16366	421	16	reference	reference	NOUN
crl-16366	421	17	services	service	NOUN
crl-16366	421	18	331	331	NUM
crl-16366	421	19	appendix	appendix	VERB
crl-16366	421	20	d.	d.	PROPN
crl-16366	421	21	telephone	telephone	PROPN
crl-16366	421	22	online	online	ADJ
crl-16366	421	23	surveytelephone	surveytelephone	NOUN
crl-16366	421	24	survey	survey	NOUN
crl-16366	421	25	(	(	PUNCT
crl-16366	421	26	master)telephone	master)telephone	NOUN
crl-16366	421	27	survey	survey	NOUN
crl-16366	421	28	(	(	PUNCT
crl-16366	421	29	master)telephone	master)telephone	NOUN
crl-16366	421	30	survey	survey	NOUN
crl-16366	421	31	(	(	PUNCT
crl-16366	421	32	master)telephone	master)telephone	NOUN
crl-16366	421	33	survey	survey	NOUN
crl-16366	421	34	(	(	PUNCT
crl-16366	421	35	master	master	NOUN
crl-16366	421	36	)	)	PUNCT
crl-16366	421	37	please	please	INTJ
crl-16366	421	38	give	give	VERB
crl-16366	421	39	us	we	PRON
crl-16366	421	40	your	your	PRON
crl-16366	421	41	feedback	feedback	NOUN
crl-16366	421	42	on	on	ADP
crl-16366	421	43	receiving	receive	VERB
crl-16366	421	44	assistance	assistance	NOUN
crl-16366	421	45	via	via	ADP
crl-16366	421	46	telephone	telephone	NOUN
crl-16366	421	47	by	by	ADP
crl-16366	421	48	answering	answer	VERB
crl-16366	421	49	the	the	DET
crl-16366	421	50	following	follow	VERB
crl-16366	421	51	questions	question	NOUN
crl-16366	421	52	.	.	PUNCT
crl-16366	422	1	1	1	X
crl-16366	422	2	.	.	X
crl-16366	422	3	your	your	PRON
crl-16366	422	4	name	name	NOUN
crl-16366	422	5	:	:	PUNCT
crl-16366	422	6	2	2	X
crl-16366	422	7	.	.	X
crl-16366	422	8	to	to	PART
crl-16366	422	9	which	which	PRON
crl-16366	422	10	university	university	NOUN
crl-16366	422	11	library	library	NOUN
crl-16366	422	12	did	do	AUX
crl-16366	422	13	you	you	PRON
crl-16366	422	14	direct	direct	VERB
crl-16366	422	15	your	your	PRON
crl-16366	422	16	questions	question	NOUN
crl-16366	422	17	for	for	ADP
crl-16366	422	18	this	this	DET
crl-16366	422	19	study	study	NOUN
crl-16366	422	20	?	?	PUNCT
crl-16366	423	1	3	3	X
crl-16366	423	2	.	.	X
crl-16366	423	3	please	please	INTJ
crl-16366	423	4	copy	copy	VERB
crl-16366	423	5	and	and	CCONJ
crl-16366	423	6	paste	paste	VERB
crl-16366	423	7	the	the	DET
crl-16366	423	8	first	first	ADJ
crl-16366	423	9	question	question	NOUN
crl-16366	423	10	that	that	PRON
crl-16366	423	11	you	you	PRON
crl-16366	423	12	asked	ask	VERB
crl-16366	423	13	.	.	PUNCT
crl-16366	424	1	4	4	X
crl-16366	424	2	.	.	X
crl-16366	424	3	please	please	AUX
crl-16366	424	4	provide	provide	VERB
crl-16366	424	5	a	a	DET
crl-16366	424	6	general	general	ADJ
crl-16366	424	7	description	description	NOUN
crl-16366	424	8	of	of	ADP
crl-16366	424	9	the	the	DET
crl-16366	424	10	answer	answer	NOUN
crl-16366	424	11	you	you	PRON
crl-16366	424	12	received	receive	VERB
crl-16366	424	13	to	to	PART
crl-16366	424	14	question	question	VERB
crl-16366	424	15	1	1	NUM
crl-16366	424	16	in	in	ADP
crl-16366	424	17	the	the	DET
crl-16366	424	18	form	form	NOUN
crl-16366	424	19	below	below	ADV
crl-16366	424	20	:	:	PUNCT
crl-16366	424	21	1	1	X
crl-16366	424	22	.	.	X
crl-16366	424	23	 	 	SPACE
crl-16366	424	24	telephone	telephone	NOUN
crl-16366	424	25	format	format	NOUN
crl-16366	424	26	*	*	PUNCT
crl-16366	425	1	*	*	PUNCT
crl-16366	425	2	55	55	NUM
crl-16366	425	3	66	66	NUM
crl-16366	425	4	55	55	NUM
crl-16366	425	5	66	66	NUM
crl-16366	425	6	university	university	NOUN
crl-16366	425	7	anmlkj	anmlkj	NOUN
crl-16366	425	8	university	university	PROPN
crl-16366	425	9	bnmlkj	bnmlkj	NOUN
crl-16366	425	10	telephone	telephone	NOUN
crl-16366	425	11	survey	survey	NOUN
crl-16366	425	12	(	(	PUNCT
crl-16366	425	13	master)telephone	master)telephone	NOUN
crl-16366	425	14	survey	survey	NOUN
crl-16366	425	15	(	(	PUNCT
crl-16366	425	16	master)telephone	master)telephone	NOUN
crl-16366	425	17	survey	survey	NOUN
crl-16366	425	18	(	(	PUNCT
crl-16366	425	19	master)telephone	master)telephone	NOUN
crl-16366	425	20	survey	survey	NOUN
crl-16366	425	21	(	(	PUNCT
crl-16366	425	22	master	master	NOUN
crl-16366	425	23	)	)	PUNCT
crl-16366	425	24	7	7	NUM
crl-16366	425	25	.	.	X
crl-16366	425	26	please	please	INTJ
crl-16366	425	27	copy	copy	VERB
crl-16366	425	28	and	and	CCONJ
crl-16366	425	29	paste	paste	VERB
crl-16366	425	30	the	the	DET
crl-16366	425	31	second	second	ADJ
crl-16366	425	32	question	question	NOUN
crl-16366	425	33	that	that	PRON
crl-16366	425	34	you	you	PRON
crl-16366	425	35	asked	ask	VERB
crl-16366	425	36	.	.	PUNCT
crl-16366	426	1	8	8	X
crl-16366	426	2	.	.	X
crl-16366	426	3	please	please	AUX
crl-16366	426	4	provide	provide	VERB
crl-16366	426	5	a	a	DET
crl-16366	426	6	general	general	ADJ
crl-16366	426	7	description	description	NOUN
crl-16366	426	8	of	of	ADP
crl-16366	426	9	the	the	DET
crl-16366	426	10	answer	answer	NOUN
crl-16366	426	11	you	you	PRON
crl-16366	426	12	received	receive	VERB
crl-16366	426	13	to	to	PART
crl-16366	426	14	question	question	VERB
crl-16366	426	15	2	2	NUM
crl-16366	426	16	in	in	ADP
crl-16366	426	17	the	the	DET
crl-16366	426	18	form	form	NOUN
crl-16366	426	19	below	below	ADV
crl-16366	426	20	:	:	PUNCT
crl-16366	426	21	9	9	X
crl-16366	426	22	.	.	X
crl-16366	426	23	approximately	approximately	ADV
crl-16366	426	24	how	how	SCONJ
crl-16366	426	25	long	long	ADV
crl-16366	426	26	,	,	PUNCT
crl-16366	426	27	from	from	ADP
crl-16366	426	28	start	start	NOUN
crl-16366	426	29	to	to	ADP
crl-16366	426	30	finish	finish	NOUN
crl-16366	426	31	,	,	PUNCT
crl-16366	426	32	did	do	AUX
crl-16366	426	33	it	it	PRON
crl-16366	426	34	take	take	VERB
crl-16366	426	35	for	for	SCONJ
crl-16366	426	36	your	your	PRON
crl-16366	426	37	question	question	NOUN
crl-16366	426	38	to	to	PART
crl-16366	426	39	be	be	AUX
crl-16366	426	40	answered	answer	VERB
crl-16366	426	41	?	?	PUNCT
crl-16366	427	1	*	*	PUNCT
crl-16366	428	1	55	55	NUM
crl-16366	428	2	66	66	NUM
crl-16366	428	3	55	55	NUM
crl-16366	428	4	66	66	NUM
crl-16366	428	5	less	less	ADJ
crl-16366	428	6	than	than	ADP
crl-16366	428	7	1	1	NUM
crl-16366	428	8	minute	minute	NOUN
crl-16366	428	9	nmlkj	nmlkj	NOUN
crl-16366	428	10	1–5	1–5	NUM
crl-16366	428	11	minutes	minute	NOUN
crl-16366	428	12	nmlkj	nmlkj	NOUN
crl-16366	428	13	6–10	6–10	PROPN
crl-16366	428	14	minutes	minute	NOUN
crl-16366	428	15	nmlkj	nmlkj	ADJ
crl-16366	428	16	11–15	11–15	NUM
crl-16366	428	17	minutes	minute	NOUN
crl-16366	428	18	nmlkj	nmlkj	ADJ
crl-16366	428	19	16–30	16–30	NUM
crl-16366	428	20	minutes	minute	NOUN
crl-16366	428	21	nmlkj	nmlkj	ADJ
crl-16366	428	22	31–60	31–60	NUM
crl-16366	428	23	minutes	minute	NOUN
crl-16366	428	24	nmlkj	nmlkj	VERB
crl-16366	428	25	1–2	1–2	NUM
crl-16366	428	26	hours	hour	NOUN
crl-16366	428	27	nmlkj	nmlkj	ADJ
crl-16366	428	28	2	2	NUM
crl-16366	428	29	+	+	NUM
crl-16366	428	30	hours	hour	NOUN
crl-16366	428	31	nmlkj	nmlkj	VERB
crl-16366	428	32	please	please	INTJ
crl-16366	428	33	elaborate	elaborate	VERB
crl-16366	428	34	if	if	SCONJ
crl-16366	428	35	you	you	PRON
crl-16366	428	36	would	would	AUX
crl-16366	428	37	like	like	VERB
crl-16366	428	38	to	to	ADP
crl-16366	428	39	:	:	PUNCT
crl-16366	428	40	55	55	NUM
crl-16366	428	41	66telephone	66telephone	NUM
crl-16366	428	42	survey	survey	NOUN
crl-16366	428	43	(	(	PUNCT
crl-16366	428	44	master)telephone	master)telephone	NOUN
crl-16366	428	45	survey	survey	NOUN
crl-16366	428	46	(	(	PUNCT
crl-16366	428	47	master)telephone	master)telephone	NOUN
crl-16366	428	48	survey	survey	NOUN
crl-16366	428	49	(	(	PUNCT
crl-16366	428	50	master)telephone	master)telephone	NOUN
crl-16366	428	51	survey	survey	NOUN
crl-16366	428	52	(	(	PUNCT
crl-16366	428	53	master	master	NOUN
crl-16366	428	54	)	)	PUNCT
crl-16366	428	55	10	10	NUM
crl-16366	428	56	.	.	PUNCT
crl-16366	429	1	on	on	ADP
crl-16366	429	2	a	a	DET
crl-16366	429	3	scale	scale	NOUN
crl-16366	429	4	from	from	ADP
crl-16366	429	5	1–10	1–10	PROPN
crl-16366	429	6	(	(	PUNCT
crl-16366	429	7	1	1	NUM
crl-16366	429	8	=	=	NUM
crl-16366	429	9	lowest	low	ADJ
crl-16366	429	10	,	,	PUNCT
crl-16366	429	11	10	10	NUM
crl-16366	429	12	=	=	NUM
crl-16366	429	13	highest	high	ADJ
crl-16366	429	14	satsifaction	satsifaction	NOUN
crl-16366	429	15	)	)	PUNCT
crl-16366	429	16	,	,	PUNCT
crl-16366	429	17	rate	rate	VERB
crl-16366	429	18	how	how	SCONJ
crl-16366	429	19	satisfied	satisfied	ADJ
crl-16366	429	20	you	you	PRON
crl-16366	429	21	were	be	AUX
crl-16366	429	22	with	with	ADP
crl-16366	429	23	the	the	DET
crl-16366	429	24	overall	overall	ADJ
crl-16366	429	25	experience	experience	NOUN
crl-16366	429	26	in	in	ADP
crl-16366	429	27	getting	get	VERB
crl-16366	429	28	your	your	PRON
crl-16366	429	29	second	second	ADJ
crl-16366	429	30	question	question	NOUN
crl-16366	429	31	answered	answer	VERB
crl-16366	429	32	.	.	PUNCT
crl-16366	430	1	11	11	NUM
crl-16366	430	2	.	.	X
crl-16366	431	1	overall	overall	ADV
crl-16366	431	2	,	,	PUNCT
crl-16366	431	3	using	use	VERB
crl-16366	431	4	a	a	DET
crl-16366	431	5	scale	scale	NOUN
crl-16366	431	6	from	from	ADP
crl-16366	431	7	1–10	1–10	PROPN
crl-16366	431	8	(	(	PUNCT
crl-16366	431	9	1	1	NUM
crl-16366	431	10	=	=	NUM
crl-16366	431	11	lowest	low	ADJ
crl-16366	431	12	,	,	PUNCT
crl-16366	431	13	10	10	NUM
crl-16366	431	14	=	=	NUM
crl-16366	431	15	highest	high	ADJ
crl-16366	431	16	satsifaction	satsifaction	NOUN
crl-16366	431	17	)	)	PUNCT
crl-16366	431	18	,	,	PUNCT
crl-16366	431	19	rate	rate	VERB
crl-16366	431	20	how	how	SCONJ
crl-16366	431	21	satisfied	satisfied	ADJ
crl-16366	431	22	you	you	PRON
crl-16366	431	23	were	be	AUX
crl-16366	431	24	with	with	ADP
crl-16366	431	25	the	the	DET
crl-16366	431	26	overall	overall	ADJ
crl-16366	431	27	reference	reference	NOUN
crl-16366	431	28	assistance	assistance	NOUN
crl-16366	431	29	you	you	PRON
crl-16366	431	30	received	receive	VERB
crl-16366	431	31	using	use	VERB
crl-16366	431	32	the	the	DET
crl-16366	431	33	telephone	telephone	NOUN
crl-16366	431	34	.	.	PUNCT
crl-16366	432	1	1	1	NUM
crl-16366	432	2	(	(	PUNCT
crl-16366	432	3	lowest	low	ADJ
crl-16366	432	4	)	)	PUNCT
crl-16366	432	5	nmlkj	nmlkj	NOUN
crl-16366	432	6	2	2	NUM
crl-16366	432	7	nmlkj	nmlkj	NOUN
crl-16366	432	8	3	3	NUM
crl-16366	432	9	nmlkj	nmlkj	NOUN
crl-16366	432	10	4	4	NUM
crl-16366	432	11	nmlkj	nmlkj	NOUN
crl-16366	432	12	5	5	NUM
crl-16366	432	13	nmlkj	nmlkj	NOUN
crl-16366	432	14	6	6	NUM
crl-16366	432	15	nmlkj	nmlkj	NOUN
crl-16366	432	16	7	7	NUM
crl-16366	432	17	nmlkj	nmlkj	NOUN
crl-16366	432	18	8	8	NUM
crl-16366	432	19	nmlkj	nmlkj	NOUN
crl-16366	432	20	9	9	NUM
crl-16366	432	21	nmlkj	nmlkj	NOUN
crl-16366	432	22	10	10	NUM
crl-16366	432	23	(	(	PUNCT
crl-16366	432	24	highest	high	ADJ
crl-16366	432	25	)	)	PUNCT
crl-16366	432	26	nmlkj	nmlkj	NOUN
crl-16366	432	27	please	please	INTJ
crl-16366	432	28	elaborate	elaborate	VERB
crl-16366	432	29	on	on	ADP
crl-16366	432	30	why	why	SCONJ
crl-16366	432	31	you	you	PRON
crl-16366	432	32	rated	rate	VERB
crl-16366	432	33	as	as	SCONJ
crl-16366	432	34	you	you	PRON
crl-16366	432	35	did	do	VERB
crl-16366	432	36	(	(	PUNCT
crl-16366	432	37	quicker	quick	ADJ
crl-16366	432	38	/	/	SYM
crl-16366	432	39	slower	slow	ADJ
crl-16366	432	40	response	response	NOUN
crl-16366	432	41	than	than	ADP
crl-16366	432	42	expected;	expected;	PROPN
crl-16366	432	43	response	response	NOUN
crl-16366	432	44	was	be	AUX
crl-16366	432	45	adequate;	adequate;	VERB
crl-16366	432	46	general	general	ADJ
crl-16366	432	47	comfort	comfort	NOUN
crl-16366	432	48	level	level	NOUN
crl-16366	432	49	in	in	ADP
crl-16366	432	50	asking	ask	VERB
crl-16366	432	51	question	question	NOUN
crl-16366	432	52	,	,	PUNCT
crl-16366	432	53	etc	etc	X
crl-16366	432	54	.	.	X
crl-16366	432	55	):	):	PUNCT
crl-16366	432	56	55	55	NUM
crl-16366	432	57	66	66	NUM
crl-16366	432	58	1	1	NUM
crl-16366	432	59	(	(	PUNCT
crl-16366	432	60	lowest	low	ADJ
crl-16366	432	61	)	)	PUNCT
crl-16366	432	62	nmlkj	nmlkj	NOUN
crl-16366	432	63	2	2	NUM
crl-16366	432	64	nmlkj	nmlkj	NOUN
crl-16366	432	65	3	3	NUM
crl-16366	432	66	nmlkj	nmlkj	NOUN
crl-16366	432	67	4	4	NUM
crl-16366	432	68	nmlkj	nmlkj	NOUN
crl-16366	432	69	5	5	NUM
crl-16366	432	70	nmlkj	nmlkj	NOUN
crl-16366	432	71	6	6	NUM
crl-16366	432	72	nmlkj	nmlkj	NOUN
crl-16366	432	73	7	7	NUM
crl-16366	432	74	nmlkj	nmlkj	NOUN
crl-16366	432	75	8	8	NUM
crl-16366	432	76	nmlkj	nmlkj	NOUN
crl-16366	432	77	9	9	NUM
crl-16366	432	78	nmlkj	nmlkj	NOUN
crl-16366	432	79	10	10	NUM
crl-16366	432	80	(	(	PUNCT
crl-16366	432	81	highest	high	ADJ
crl-16366	432	82	)	)	PUNCT
crl-16366	432	83	nmlkj	nmlkj	NOUN
crl-16366	432	84	please	please	INTJ
crl-16366	432	85	elaborate	elaborate	VERB
crl-16366	432	86	on	on	ADP
crl-16366	432	87	why	why	SCONJ
crl-16366	432	88	you	you	PRON
crl-16366	432	89	rated	rate	VERB
crl-16366	432	90	as	as	SCONJ
crl-16366	432	91	you	you	PRON
crl-16366	432	92	did	do	VERB
crl-16366	432	93	:	:	PUNCT
crl-16366	432	94	55	55	NUM
crl-16366	432	95	66	66	NUM
crl-16366	432	96	332	332	NUM
crl-16366	432	97	college	college	PROPN
crl-16366	432	98	&	&	CCONJ
crl-16366	432	99	research	research	PROPN
crl-16366	432	100	libraries	library	NOUN
crl-16366	432	101	may	may	AUX
crl-16366	432	102	2014	2014	NUM
crl-16366	432	103	appendix	appendix	VERB
crl-16366	432	104	d.	d.	PROPN
crl-16366	432	105	telephone	telephone	PROPN
crl-16366	432	106	online	online	ADJ
crl-16366	432	107	survey	survey	NOUN
crl-16366	432	108	telephone	telephone	NOUN
crl-16366	432	109	survey	survey	NOUN
crl-16366	432	110	(	(	PUNCT
crl-16366	432	111	master)telephone	master)telephone	NOUN
crl-16366	432	112	survey	survey	NOUN
crl-16366	432	113	(	(	PUNCT
crl-16366	432	114	master)telephone	master)telephone	NOUN
crl-16366	432	115	survey	survey	NOUN
crl-16366	432	116	(	(	PUNCT
crl-16366	432	117	master)telephone	master)telephone	NOUN
crl-16366	432	118	survey	survey	NOUN
crl-16366	432	119	(	(	PUNCT
crl-16366	432	120	master	master	NOUN
crl-16366	432	121	)	)	PUNCT
crl-16366	432	122	12	12	NUM
crl-16366	432	123	.	.	PUNCT
crl-16366	433	1	how	how	SCONJ
crl-16366	433	2	did	do	AUX
crl-16366	433	3	the	the	DET
crl-16366	433	4	assistance	assistance	NOUN
crl-16366	433	5	you	you	PRON
crl-16366	433	6	received	receive	VERB
crl-16366	433	7	via	via	ADP
crl-16366	433	8	telephone	telephone	NOUN
crl-16366	433	9	compare	compare	NOUN
crl-16366	433	10	overall	overall	ADJ
crl-16366	433	11	compare	compare	NOUN
crl-16366	433	12	to	to	ADP
crl-16366	433	13	the	the	DET
crl-16366	433	14	e	e	NOUN
crl-16366	433	15	-	-	NOUN
crl-16366	433	16	mail	mail	NOUN
crl-16366	433	17	format	format	NOUN
crl-16366	433	18	?	?	PUNCT
crl-16366	434	1	overall	overall	ADV
crl-16366	434	2	,	,	PUNCT
crl-16366	434	3	i	i	PRON
crl-16366	434	4	liked	like	VERB
crl-16366	434	5	telephone	telephone	NOUN
crl-16366	434	6	more	more	ADJ
crl-16366	434	7	than	than	ADP
crl-16366	434	8	e	e	NOUN
crl-16366	434	9	-	-	NOUN
crl-16366	434	10	mail	mail	NOUN
crl-16366	434	11	nmlkj	nmlkj	NOUN
crl-16366	434	12	about	about	ADP
crl-16366	434	13	the	the	DET
crl-16366	434	14	same	same	ADJ
crl-16366	434	15	nmlkj	nmlkj	NOUN
crl-16366	434	16	overall	overall	NOUN
crl-16366	434	17	,	,	PUNCT
crl-16366	434	18	i	i	PRON
crl-16366	434	19	liked	like	VERB
crl-16366	434	20	telephone	telephone	NOUN
crl-16366	434	21	less	less	ADJ
crl-16366	434	22	than	than	SCONJ
crl-16366	434	23	e	e	NOUN
crl-16366	434	24	-	-	NOUN
crl-16366	434	25	mail	mail	NOUN
crl-16366	434	26	nmlkj	nmlkj	NOUN
crl-16366	434	27	please	please	INTJ
crl-16366	434	28	elaborate	elaborate	VERB
crl-16366	434	29	on	on	ADP
crl-16366	434	30	your	your	PRON
crl-16366	434	31	comparison	comparison	NOUN
crl-16366	434	32	between	between	ADP
crl-16366	434	33	the	the	DET
crl-16366	434	34	two	two	NUM
crl-16366	434	35	:	:	PUNCT
crl-16366	434	36	55	55	NUM
crl-16366	434	37	66	66	NUM
crl-16366	434	38	telephone	telephone	NOUN
crl-16366	434	39	survey	survey	NOUN
crl-16366	434	40	(	(	PUNCT
crl-16366	434	41	master)telephone	master)telephone	NOUN
crl-16366	434	42	survey	survey	NOUN
crl-16366	434	43	(	(	PUNCT
crl-16366	434	44	master)telephone	master)telephone	NOUN
crl-16366	434	45	survey	survey	NOUN
crl-16366	434	46	(	(	PUNCT
crl-16366	434	47	master)telephone	master)telephone	NOUN
crl-16366	434	48	survey	survey	NOUN
crl-16366	434	49	(	(	PUNCT
crl-16366	434	50	master	master	NOUN
crl-16366	434	51	)	)	PUNCT
crl-16366	434	52	10	10	NUM
crl-16366	434	53	.	.	PUNCT
crl-16366	435	1	on	on	ADP
crl-16366	435	2	a	a	DET
crl-16366	435	3	scale	scale	NOUN
crl-16366	435	4	from	from	ADP
crl-16366	435	5	1–10	1–10	PROPN
crl-16366	435	6	(	(	PUNCT
crl-16366	435	7	1	1	NUM
crl-16366	435	8	=	=	NUM
crl-16366	435	9	lowest	low	ADJ
crl-16366	435	10	,	,	PUNCT
crl-16366	435	11	10	10	NUM
crl-16366	435	12	=	=	NUM
crl-16366	435	13	highest	high	ADJ
crl-16366	435	14	satsifaction	satsifaction	NOUN
crl-16366	435	15	)	)	PUNCT
crl-16366	435	16	,	,	PUNCT
crl-16366	435	17	rate	rate	VERB
crl-16366	435	18	how	how	SCONJ
crl-16366	435	19	satisfied	satisfied	ADJ
crl-16366	435	20	you	you	PRON
crl-16366	435	21	were	be	AUX
crl-16366	435	22	with	with	ADP
crl-16366	435	23	the	the	DET
crl-16366	435	24	overall	overall	ADJ
crl-16366	435	25	experience	experience	NOUN
crl-16366	435	26	in	in	ADP
crl-16366	435	27	getting	get	VERB
crl-16366	435	28	your	your	PRON
crl-16366	435	29	second	second	ADJ
crl-16366	435	30	question	question	NOUN
crl-16366	435	31	answered	answer	VERB
crl-16366	435	32	.	.	PUNCT
crl-16366	436	1	11	11	NUM
crl-16366	436	2	.	.	X
crl-16366	437	1	overall	overall	ADV
crl-16366	437	2	,	,	PUNCT
crl-16366	437	3	using	use	VERB
crl-16366	437	4	a	a	DET
crl-16366	437	5	scale	scale	NOUN
crl-16366	437	6	from	from	ADP
crl-16366	437	7	1–10	1–10	PROPN
crl-16366	437	8	(	(	PUNCT
crl-16366	437	9	1	1	NUM
crl-16366	437	10	=	=	NUM
crl-16366	437	11	lowest	low	ADJ
crl-16366	437	12	,	,	PUNCT
crl-16366	437	13	10	10	NUM
crl-16366	437	14	=	=	NUM
crl-16366	437	15	highest	high	ADJ
crl-16366	437	16	satsifaction	satsifaction	NOUN
crl-16366	437	17	)	)	PUNCT
crl-16366	437	18	,	,	PUNCT
crl-16366	437	19	rate	rate	VERB
crl-16366	437	20	how	how	SCONJ
crl-16366	437	21	satisfied	satisfied	ADJ
crl-16366	437	22	you	you	PRON
crl-16366	437	23	were	be	AUX
crl-16366	437	24	with	with	ADP
crl-16366	437	25	the	the	DET
crl-16366	437	26	overall	overall	ADJ
crl-16366	437	27	reference	reference	NOUN
crl-16366	437	28	assistance	assistance	NOUN
crl-16366	437	29	you	you	PRON
crl-16366	437	30	received	receive	VERB
crl-16366	437	31	using	use	VERB
crl-16366	437	32	the	the	DET
crl-16366	437	33	telephone	telephone	NOUN
crl-16366	437	34	.	.	PUNCT
crl-16366	438	1	1	1	NUM
crl-16366	438	2	(	(	PUNCT
crl-16366	438	3	lowest	low	ADJ
crl-16366	438	4	)	)	PUNCT
crl-16366	438	5	nmlkj	nmlkj	NOUN
crl-16366	438	6	2	2	NUM
crl-16366	438	7	nmlkj	nmlkj	NOUN
crl-16366	438	8	3	3	NUM
crl-16366	438	9	nmlkj	nmlkj	NOUN
crl-16366	438	10	4	4	NUM
crl-16366	438	11	nmlkj	nmlkj	NOUN
crl-16366	438	12	5	5	NUM
crl-16366	438	13	nmlkj	nmlkj	NOUN
crl-16366	438	14	6	6	NUM
crl-16366	438	15	nmlkj	nmlkj	NOUN
crl-16366	438	16	7	7	NUM
crl-16366	438	17	nmlkj	nmlkj	NOUN
crl-16366	438	18	8	8	NUM
crl-16366	438	19	nmlkj	nmlkj	NOUN
crl-16366	438	20	9	9	NUM
crl-16366	438	21	nmlkj	nmlkj	NOUN
crl-16366	438	22	10	10	NUM
crl-16366	438	23	(	(	PUNCT
crl-16366	438	24	highest	high	ADJ
crl-16366	438	25	)	)	PUNCT
crl-16366	438	26	nmlkj	nmlkj	NOUN
crl-16366	438	27	please	please	INTJ
crl-16366	438	28	elaborate	elaborate	VERB
crl-16366	438	29	on	on	ADP
crl-16366	438	30	why	why	SCONJ
crl-16366	438	31	you	you	PRON
crl-16366	438	32	rated	rate	VERB
crl-16366	438	33	as	as	SCONJ
crl-16366	438	34	you	you	PRON
crl-16366	438	35	did	do	VERB
crl-16366	438	36	(	(	PUNCT
crl-16366	438	37	quicker	quick	ADJ
crl-16366	438	38	/	/	SYM
crl-16366	438	39	slower	slow	ADJ
crl-16366	438	40	response	response	NOUN
crl-16366	438	41	than	than	ADP
crl-16366	438	42	expected;	expected;	PROPN
crl-16366	438	43	response	response	NOUN
crl-16366	438	44	was	be	AUX
crl-16366	438	45	adequate;	adequate;	VERB
crl-16366	438	46	general	general	ADJ
crl-16366	438	47	comfort	comfort	NOUN
crl-16366	438	48	level	level	NOUN
crl-16366	438	49	in	in	ADP
crl-16366	438	50	asking	ask	VERB
crl-16366	438	51	question	question	NOUN
crl-16366	438	52	,	,	PUNCT
crl-16366	438	53	etc	etc	X
crl-16366	438	54	.	.	X
crl-16366	438	55	):	):	PUNCT
crl-16366	438	56	55	55	NUM
crl-16366	438	57	66	66	NUM
crl-16366	438	58	1	1	NUM
crl-16366	438	59	(	(	PUNCT
crl-16366	438	60	lowest	low	ADJ
crl-16366	438	61	)	)	PUNCT
crl-16366	438	62	nmlkj	nmlkj	NOUN
crl-16366	438	63	2	2	NUM
crl-16366	438	64	nmlkj	nmlkj	NOUN
crl-16366	438	65	3	3	NUM
crl-16366	438	66	nmlkj	nmlkj	NOUN
crl-16366	438	67	4	4	NUM
crl-16366	438	68	nmlkj	nmlkj	NOUN
crl-16366	438	69	5	5	NUM
crl-16366	438	70	nmlkj	nmlkj	NOUN
crl-16366	438	71	6	6	NUM
crl-16366	438	72	nmlkj	nmlkj	NOUN
crl-16366	438	73	7	7	NUM
crl-16366	438	74	nmlkj	nmlkj	NOUN
crl-16366	438	75	8	8	NUM
crl-16366	438	76	nmlkj	nmlkj	NOUN
crl-16366	438	77	9	9	NUM
crl-16366	438	78	nmlkj	nmlkj	NOUN
crl-16366	438	79	10	10	NUM
crl-16366	438	80	(	(	PUNCT
crl-16366	438	81	highest	high	ADJ
crl-16366	438	82	)	)	PUNCT
crl-16366	438	83	nmlkj	nmlkj	NOUN
crl-16366	438	84	please	please	INTJ
crl-16366	438	85	elaborate	elaborate	VERB
crl-16366	438	86	on	on	ADP
crl-16366	438	87	why	why	SCONJ
crl-16366	438	88	you	you	PRON
crl-16366	438	89	rated	rate	VERB
crl-16366	438	90	as	as	SCONJ
crl-16366	438	91	you	you	PRON
crl-16366	438	92	did	do	VERB
crl-16366	438	93	:	:	PUNCT
crl-16366	438	94	55	55	NUM
crl-16366	438	95	66	66	NUM
crl-16366	438	96	telephone	telephone	NOUN
crl-16366	438	97	survey	survey	NOUN
crl-16366	438	98	(	(	PUNCT
crl-16366	438	99	master)telephone	master)telephone	NOUN
crl-16366	438	100	survey	survey	NOUN
crl-16366	438	101	(	(	PUNCT
crl-16366	438	102	master)telephone	master)telephone	NOUN
crl-16366	438	103	survey	survey	NOUN
crl-16366	438	104	(	(	PUNCT
crl-16366	438	105	master)telephone	master)telephone	NOUN
crl-16366	438	106	survey	survey	NOUN
crl-16366	438	107	(	(	PUNCT
crl-16366	438	108	master	master	NOUN
crl-16366	438	109	)	)	PUNCT
crl-16366	438	110	please	please	INTJ
crl-16366	438	111	give	give	VERB
crl-16366	438	112	us	we	PRON
crl-16366	438	113	your	your	PRON
crl-16366	438	114	feedback	feedback	NOUN
crl-16366	438	115	on	on	ADP
crl-16366	438	116	receiving	receive	VERB
crl-16366	438	117	assistance	assistance	NOUN
crl-16366	438	118	via	via	ADP
crl-16366	438	119	telephone	telephone	NOUN
crl-16366	438	120	by	by	ADP
crl-16366	438	121	answering	answer	VERB
crl-16366	438	122	the	the	DET
crl-16366	438	123	following	follow	VERB
crl-16366	438	124	questions	question	NOUN
crl-16366	438	125	.	.	PUNCT
crl-16366	439	1	1	1	X
crl-16366	439	2	.	.	X
crl-16366	439	3	your	your	PRON
crl-16366	439	4	name	name	NOUN
crl-16366	439	5	:	:	PUNCT
crl-16366	439	6	2	2	X
crl-16366	439	7	.	.	X
crl-16366	439	8	to	to	PART
crl-16366	439	9	which	which	PRON
crl-16366	439	10	university	university	NOUN
crl-16366	439	11	library	library	NOUN
crl-16366	439	12	did	do	AUX
crl-16366	439	13	you	you	PRON
crl-16366	439	14	direct	direct	VERB
crl-16366	439	15	your	your	PRON
crl-16366	439	16	questions	question	NOUN
crl-16366	439	17	for	for	ADP
crl-16366	439	18	this	this	DET
crl-16366	439	19	study	study	NOUN
crl-16366	439	20	?	?	PUNCT
crl-16366	440	1	3	3	X
crl-16366	440	2	.	.	X
crl-16366	440	3	please	please	INTJ
crl-16366	440	4	copy	copy	VERB
crl-16366	440	5	and	and	CCONJ
crl-16366	440	6	paste	paste	VERB
crl-16366	440	7	the	the	DET
crl-16366	440	8	first	first	ADJ
crl-16366	440	9	question	question	NOUN
crl-16366	440	10	that	that	PRON
crl-16366	440	11	you	you	PRON
crl-16366	440	12	asked	ask	VERB
crl-16366	440	13	.	.	PUNCT
crl-16366	441	1	4	4	X
crl-16366	441	2	.	.	X
crl-16366	441	3	please	please	AUX
crl-16366	441	4	provide	provide	VERB
crl-16366	441	5	a	a	DET
crl-16366	441	6	general	general	ADJ
crl-16366	441	7	description	description	NOUN
crl-16366	441	8	of	of	ADP
crl-16366	441	9	the	the	DET
crl-16366	441	10	answer	answer	NOUN
crl-16366	441	11	you	you	PRON
crl-16366	441	12	received	receive	VERB
crl-16366	441	13	to	to	PART
crl-16366	441	14	question	question	VERB
crl-16366	441	15	1	1	NUM
crl-16366	441	16	in	in	ADP
crl-16366	441	17	the	the	DET
crl-16366	441	18	form	form	NOUN
crl-16366	441	19	below	below	ADV
crl-16366	441	20	:	:	PUNCT
crl-16366	441	21	1	1	X
crl-16366	441	22	.	.	X
crl-16366	441	23	 	 	SPACE
crl-16366	441	24	telephone	telephone	NOUN
crl-16366	441	25	format	format	NOUN
crl-16366	441	26	*	*	PUNCT
crl-16366	442	1	*	*	PUNCT
crl-16366	442	2	55	55	NUM
crl-16366	442	3	66	66	NUM
crl-16366	442	4	55	55	NUM
crl-16366	442	5	66	66	NUM
crl-16366	442	6	university	university	NOUN
crl-16366	442	7	anmlkj	anmlkj	NOUN
crl-16366	442	8	university	university	NOUN
crl-16366	442	9	bnmlkj	bnmlkj	NOUN
crl-16366	442	10	a	a	DET
crl-16366	442	11	usability	usability	NOUN
crl-16366	442	12	evaluation	evaluation	NOUN
crl-16366	442	13	of	of	ADP
crl-16366	442	14	academic	academic	ADJ
crl-16366	442	15	virtual	virtual	ADJ
crl-16366	442	16	reference	reference	NOUN
crl-16366	442	17	services	service	NOUN
crl-16366	442	18	333	333	NUM
crl-16366	442	19	appendix	appendix	PROPN
crl-16366	442	20	e.	e.	PROPN
crl-16366	442	21	chat	chat	VERB
crl-16366	442	22	online	online	ADV
crl-16366	443	1	surveychat	surveychat	DET
crl-16366	443	2	survey	survey	NOUN
crl-16366	443	3	(	(	PUNCT
crl-16366	443	4	master)chat	master)chat	DET
crl-16366	443	5	survey	survey	NOUN
crl-16366	443	6	(	(	PUNCT
crl-16366	443	7	master)chat	master)chat	DET
crl-16366	443	8	survey	survey	NOUN
crl-16366	443	9	(	(	PUNCT
crl-16366	443	10	master)chat	master)chat	DET
crl-16366	443	11	survey	survey	NOUN
crl-16366	443	12	(	(	PUNCT
crl-16366	443	13	master	master	NOUN
crl-16366	443	14	)	)	PUNCT
crl-16366	443	15	please	please	INTJ
crl-16366	443	16	give	give	VERB
crl-16366	443	17	us	we	PRON
crl-16366	443	18	your	your	PRON
crl-16366	443	19	feedback	feedback	NOUN
crl-16366	443	20	on	on	ADP
crl-16366	443	21	receiving	receive	VERB
crl-16366	443	22	assistance	assistance	NOUN
crl-16366	443	23	via	via	ADP
crl-16366	443	24	chat	chat	NOUN
crl-16366	443	25	by	by	ADP
crl-16366	443	26	answering	answer	VERB
crl-16366	443	27	the	the	DET
crl-16366	443	28	following	follow	VERB
crl-16366	443	29	questions	question	NOUN
crl-16366	443	30	.	.	PUNCT
crl-16366	444	1	1	1	X
crl-16366	444	2	.	.	X
crl-16366	444	3	your	your	PRON
crl-16366	444	4	name	name	NOUN
crl-16366	444	5	:	:	PUNCT
crl-16366	444	6	2	2	X
crl-16366	444	7	.	.	X
crl-16366	444	8	to	to	PART
crl-16366	444	9	which	which	PRON
crl-16366	444	10	university	university	NOUN
crl-16366	444	11	library	library	NOUN
crl-16366	444	12	did	do	AUX
crl-16366	444	13	you	you	PRON
crl-16366	444	14	direct	direct	VERB
crl-16366	444	15	your	your	PRON
crl-16366	444	16	questions	question	NOUN
crl-16366	444	17	for	for	ADP
crl-16366	444	18	this	this	DET
crl-16366	444	19	study	study	NOUN
crl-16366	444	20	?	?	PUNCT
crl-16366	445	1	3	3	X
crl-16366	445	2	.	.	X
crl-16366	445	3	please	please	INTJ
crl-16366	445	4	copy	copy	VERB
crl-16366	445	5	and	and	CCONJ
crl-16366	445	6	paste	paste	VERB
crl-16366	445	7	the	the	DET
crl-16366	445	8	first	first	ADJ
crl-16366	445	9	question	question	NOUN
crl-16366	445	10	that	that	PRON
crl-16366	445	11	you	you	PRON
crl-16366	445	12	asked	ask	VERB
crl-16366	445	13	.	.	PUNCT
crl-16366	446	1	4	4	X
crl-16366	446	2	.	.	X
crl-16366	446	3	please	please	AUX
crl-16366	446	4	provide	provide	VERB
crl-16366	446	5	the	the	DET
crl-16366	446	6	full	full	ADJ
crl-16366	446	7	text	text	NOUN
crl-16366	446	8	of	of	ADP
crl-16366	446	9	the	the	DET
crl-16366	446	10	response	response	NOUN
crl-16366	446	11	you	you	PRON
crl-16366	446	12	received	receive	VERB
crl-16366	446	13	via	via	ADP
crl-16366	446	14	chat	chat	PROPN
crl-16366	446	15	and/or	and/or	CCONJ
crl-16366	446	16	a	a	DET
crl-16366	446	17	general	general	ADJ
crl-16366	446	18	description	description	NOUN
crl-16366	446	19	of	of	ADP
crl-16366	446	20	the	the	DET
crl-16366	446	21	answer	answer	NOUN
crl-16366	446	22	you	you	PRON
crl-16366	446	23	received	receive	VERB
crl-16366	446	24	to	to	PART
crl-16366	446	25	question	question	VERB
crl-16366	446	26	1	1	NUM
crl-16366	446	27	in	in	ADP
crl-16366	446	28	the	the	DET
crl-16366	446	29	form	form	NOUN
crl-16366	446	30	below	below	ADV
crl-16366	446	31	:	:	PUNCT
crl-16366	446	32	1	1	X
crl-16366	446	33	.	.	X
crl-16366	446	34	 	 	SPACE
crl-16366	446	35	chat	chat	NOUN
crl-16366	446	36	format	format	NOUN
crl-16366	446	37	*	*	PUNCT
crl-16366	447	1	*	*	PUNCT
crl-16366	447	2	55	55	NUM
crl-16366	447	3	66	66	NUM
crl-16366	447	4	55	55	NUM
crl-16366	447	5	66	66	NUM
crl-16366	447	6	university	university	NOUN
crl-16366	447	7	anmlkj	anmlkj	NOUN
crl-16366	447	8	university	university	PROPN
crl-16366	447	9	bnmlkj	bnmlkj	NOUN
crl-16366	447	10	334	334	NUM
crl-16366	447	11	college	college	PROPN
crl-16366	447	12	&	&	CCONJ
crl-16366	447	13	research	research	PROPN
crl-16366	447	14	libraries	library	NOUN
crl-16366	447	15	may	may	AUX
crl-16366	447	16	2014	2014	NUM
crl-16366	447	17	chat	chat	VERB
crl-16366	447	18	survey	survey	NOUN
crl-16366	447	19	(	(	PUNCT
crl-16366	447	20	master)chat	master)chat	DET
crl-16366	447	21	survey	survey	NOUN
crl-16366	447	22	(	(	PUNCT
crl-16366	447	23	master)chat	master)chat	DET
crl-16366	447	24	survey	survey	NOUN
crl-16366	447	25	(	(	PUNCT
crl-16366	447	26	master)chat	master)chat	DET
crl-16366	447	27	survey	survey	NOUN
crl-16366	447	28	(	(	PUNCT
crl-16366	447	29	master	master	NOUN
crl-16366	447	30	)	)	PUNCT
crl-16366	447	31	please	please	INTJ
crl-16366	447	32	give	give	VERB
crl-16366	447	33	us	we	PRON
crl-16366	447	34	your	your	PRON
crl-16366	447	35	feedback	feedback	NOUN
crl-16366	447	36	on	on	ADP
crl-16366	447	37	receiving	receive	VERB
crl-16366	447	38	assistance	assistance	NOUN
crl-16366	447	39	via	via	ADP
crl-16366	447	40	chat	chat	NOUN
crl-16366	447	41	by	by	ADP
crl-16366	447	42	answering	answer	VERB
crl-16366	447	43	the	the	DET
crl-16366	447	44	following	follow	VERB
crl-16366	447	45	questions	question	NOUN
crl-16366	447	46	.	.	PUNCT
crl-16366	448	1	1	1	X
crl-16366	448	2	.	.	X
crl-16366	448	3	your	your	PRON
crl-16366	448	4	name	name	NOUN
crl-16366	448	5	:	:	PUNCT
crl-16366	448	6	2	2	X
crl-16366	448	7	.	.	X
crl-16366	448	8	to	to	PART
crl-16366	448	9	which	which	PRON
crl-16366	448	10	university	university	NOUN
crl-16366	448	11	library	library	NOUN
crl-16366	448	12	did	do	AUX
crl-16366	448	13	you	you	PRON
crl-16366	448	14	direct	direct	VERB
crl-16366	448	15	your	your	PRON
crl-16366	448	16	questions	question	NOUN
crl-16366	448	17	for	for	ADP
crl-16366	448	18	this	this	DET
crl-16366	448	19	study	study	NOUN
crl-16366	448	20	?	?	PUNCT
crl-16366	449	1	3	3	X
crl-16366	449	2	.	.	X
crl-16366	449	3	please	please	INTJ
crl-16366	449	4	copy	copy	VERB
crl-16366	449	5	and	and	CCONJ
crl-16366	449	6	paste	paste	VERB
crl-16366	449	7	the	the	DET
crl-16366	449	8	first	first	ADJ
crl-16366	449	9	question	question	NOUN
crl-16366	449	10	that	that	PRON
crl-16366	449	11	you	you	PRON
crl-16366	449	12	asked	ask	VERB
crl-16366	449	13	.	.	PUNCT
crl-16366	450	1	4	4	X
crl-16366	450	2	.	.	X
crl-16366	450	3	please	please	AUX
crl-16366	450	4	provide	provide	VERB
crl-16366	450	5	the	the	DET
crl-16366	450	6	full	full	ADJ
crl-16366	450	7	text	text	NOUN
crl-16366	450	8	of	of	ADP
crl-16366	450	9	the	the	DET
crl-16366	450	10	response	response	NOUN
crl-16366	450	11	you	you	PRON
crl-16366	450	12	received	receive	VERB
crl-16366	450	13	via	via	ADP
crl-16366	450	14	chat	chat	PROPN
crl-16366	450	15	and/or	and/or	CCONJ
crl-16366	450	16	a	a	DET
crl-16366	450	17	general	general	ADJ
crl-16366	450	18	description	description	NOUN
crl-16366	450	19	of	of	ADP
crl-16366	450	20	the	the	DET
crl-16366	450	21	answer	answer	NOUN
crl-16366	450	22	you	you	PRON
crl-16366	450	23	received	receive	VERB
crl-16366	450	24	to	to	PART
crl-16366	450	25	question	question	VERB
crl-16366	450	26	1	1	NUM
crl-16366	450	27	in	in	ADP
crl-16366	450	28	the	the	DET
crl-16366	450	29	form	form	NOUN
crl-16366	450	30	below	below	ADV
crl-16366	450	31	:	:	PUNCT
crl-16366	450	32	1	1	X
crl-16366	450	33	.	.	X
crl-16366	450	34	 	 	SPACE
crl-16366	450	35	chat	chat	NOUN
crl-16366	450	36	format	format	NOUN
crl-16366	450	37	*	*	PUNCT
crl-16366	451	1	*	*	PUNCT
crl-16366	451	2	55	55	NUM
crl-16366	451	3	66	66	NUM
crl-16366	451	4	55	55	NUM
crl-16366	451	5	66	66	NUM
crl-16366	451	6	university	university	NOUN
crl-16366	451	7	anmlkj	anmlkj	NOUN
crl-16366	451	8	university	university	NOUN
crl-16366	451	9	bnmlkj	bnmlkj	NOUN
crl-16366	451	10	chat	chat	PROPN
crl-16366	451	11	survey	survey	NOUN
crl-16366	451	12	(	(	PUNCT
crl-16366	451	13	master)chat	master)chat	DET
crl-16366	451	14	survey	survey	NOUN
crl-16366	451	15	(	(	PUNCT
crl-16366	451	16	master)chat	master)chat	DET
crl-16366	451	17	survey	survey	NOUN
crl-16366	451	18	(	(	PUNCT
crl-16366	451	19	master)chat	master)chat	DET
crl-16366	451	20	survey	survey	NOUN
crl-16366	451	21	(	(	PUNCT
crl-16366	451	22	master	master	NOUN
crl-16366	451	23	)	)	PUNCT
crl-16366	451	24	5	5	NUM
crl-16366	451	25	.	.	PUNCT
crl-16366	451	26	approximately	approximately	ADV
crl-16366	451	27	how	how	SCONJ
crl-16366	451	28	long	long	ADV
crl-16366	451	29	,	,	PUNCT
crl-16366	451	30	from	from	ADP
crl-16366	451	31	start	start	NOUN
crl-16366	451	32	to	to	ADP
crl-16366	451	33	finish	finish	NOUN
crl-16366	451	34	,	,	PUNCT
crl-16366	451	35	did	do	AUX
crl-16366	451	36	it	it	PRON
crl-16366	451	37	take	take	VERB
crl-16366	451	38	for	for	SCONJ
crl-16366	451	39	your	your	PRON
crl-16366	451	40	question	question	NOUN
crl-16366	451	41	to	to	PART
crl-16366	451	42	be	be	AUX
crl-16366	451	43	answered	answer	VERB
crl-16366	451	44	?	?	PUNCT
crl-16366	452	1	6	6	X
crl-16366	452	2	.	.	X
crl-16366	452	3	on	on	ADP
crl-16366	452	4	a	a	DET
crl-16366	452	5	scale	scale	NOUN
crl-16366	452	6	from	from	ADP
crl-16366	452	7	1–10	1–10	PROPN
crl-16366	452	8	(	(	PUNCT
crl-16366	452	9	1	1	NUM
crl-16366	452	10	=	=	NUM
crl-16366	452	11	lowest	low	ADJ
crl-16366	452	12	,	,	PUNCT
crl-16366	452	13	10	10	NUM
crl-16366	452	14	=	=	NUM
crl-16366	452	15	highest	high	ADJ
crl-16366	452	16	satsifaction	satsifaction	NOUN
crl-16366	452	17	)	)	PUNCT
crl-16366	452	18	,	,	PUNCT
crl-16366	452	19	rate	rate	VERB
crl-16366	452	20	how	how	SCONJ
crl-16366	452	21	satisfied	satisfied	ADJ
crl-16366	452	22	you	you	PRON
crl-16366	452	23	were	be	AUX
crl-16366	452	24	with	with	ADP
crl-16366	452	25	the	the	DET
crl-16366	452	26	overall	overall	ADJ
crl-16366	452	27	experience	experience	NOUN
crl-16366	452	28	in	in	ADP
crl-16366	452	29	getting	get	VERB
crl-16366	452	30	your	your	PRON
crl-16366	452	31	first	first	ADJ
crl-16366	452	32	question	question	NOUN
crl-16366	452	33	answered	answer	VERB
crl-16366	452	34	.	.	PUNCT
crl-16366	453	1	less	less	ADJ
crl-16366	453	2	than	than	ADP
crl-16366	453	3	1	1	NUM
crl-16366	453	4	minute	minute	NOUN
crl-16366	453	5	nmlkj	nmlkj	NOUN
crl-16366	453	6	1–5	1–5	NUM
crl-16366	453	7	minutes	minute	NOUN
crl-16366	453	8	nmlkj	nmlkj	NOUN
crl-16366	453	9	6–10	6–10	PROPN
crl-16366	453	10	minutes	minute	NOUN
crl-16366	453	11	nmlkj	nmlkj	ADJ
crl-16366	453	12	11–15	11–15	NUM
crl-16366	453	13	minutes	minute	NOUN
crl-16366	453	14	nmlkj	nmlkj	ADJ
crl-16366	453	15	16–30	16–30	NUM
crl-16366	453	16	minutes	minute	NOUN
crl-16366	453	17	nmlkj	nmlkj	ADJ
crl-16366	453	18	31–60	31–60	NUM
crl-16366	453	19	minutes	minute	NOUN
crl-16366	453	20	nmlkj	nmlkj	VERB
crl-16366	453	21	1–2	1–2	NUM
crl-16366	453	22	hours	hour	NOUN
crl-16366	453	23	nmlkj	nmlkj	ADJ
crl-16366	453	24	2	2	NUM
crl-16366	453	25	+	+	NUM
crl-16366	453	26	hours	hour	NOUN
crl-16366	453	27	nmlkj	nmlkj	VERB
crl-16366	453	28	please	please	INTJ
crl-16366	453	29	elaborate	elaborate	VERB
crl-16366	453	30	if	if	SCONJ
crl-16366	453	31	you	you	PRON
crl-16366	453	32	would	would	AUX
crl-16366	453	33	like	like	VERB
crl-16366	453	34	to	to	ADP
crl-16366	453	35	:	:	PUNCT
crl-16366	453	36	55	55	NUM
crl-16366	453	37	66	66	NUM
crl-16366	453	38	1	1	NUM
crl-16366	453	39	(	(	PUNCT
crl-16366	453	40	lowest	low	ADJ
crl-16366	453	41	)	)	PUNCT
crl-16366	453	42	nmlkj	nmlkj	NOUN
crl-16366	453	43	2	2	NUM
crl-16366	453	44	nmlkj	nmlkj	NOUN
crl-16366	453	45	3	3	NUM
crl-16366	453	46	nmlkj	nmlkj	NOUN
crl-16366	453	47	4	4	NUM
crl-16366	453	48	nmlkj	nmlkj	NOUN
crl-16366	453	49	5	5	NUM
crl-16366	453	50	nmlkj	nmlkj	NOUN
crl-16366	453	51	6	6	NUM
crl-16366	453	52	nmlkj	nmlkj	NOUN
crl-16366	453	53	7	7	NUM
crl-16366	453	54	nmlkj	nmlkj	NOUN
crl-16366	453	55	8	8	NUM
crl-16366	453	56	nmlkj	nmlkj	NOUN
crl-16366	453	57	9	9	NUM
crl-16366	453	58	nmlkj	nmlkj	NOUN
crl-16366	453	59	10	10	NUM
crl-16366	453	60	(	(	PUNCT
crl-16366	453	61	highest	high	ADJ
crl-16366	453	62	)	)	PUNCT
crl-16366	453	63	nmlkj	nmlkj	NOUN
crl-16366	453	64	please	please	INTJ
crl-16366	453	65	elaborate	elaborate	VERB
crl-16366	453	66	on	on	ADP
crl-16366	453	67	why	why	SCONJ
crl-16366	453	68	you	you	PRON
crl-16366	453	69	rated	rate	VERB
crl-16366	453	70	as	as	SCONJ
crl-16366	453	71	you	you	PRON
crl-16366	453	72	did	do	VERB
crl-16366	453	73	(	(	PUNCT
crl-16366	453	74	quicker	quick	ADJ
crl-16366	453	75	/	/	SYM
crl-16366	453	76	slower	slow	ADJ
crl-16366	453	77	response	response	NOUN
crl-16366	453	78	than	than	ADP
crl-16366	453	79	expected;	expected;	PROPN
crl-16366	453	80	response	response	NOUN
crl-16366	453	81	was	be	AUX
crl-16366	453	82	adequate;	adequate;	VERB
crl-16366	453	83	general	general	ADJ
crl-16366	453	84	comfort	comfort	NOUN
crl-16366	453	85	level	level	NOUN
crl-16366	453	86	in	in	ADP
crl-16366	453	87	asking	ask	VERB
crl-16366	453	88	question	question	NOUN
crl-16366	453	89	,	,	PUNCT
crl-16366	453	90	etc	etc	X
crl-16366	453	91	.	.	X
crl-16366	453	92	):	):	PUNCT
crl-16366	453	93	55	55	NUM
crl-16366	453	94	66	66	NUM
crl-16366	453	95	appendix	appendix	NOUN
crl-16366	453	96	e.	e.	PROPN
crl-16366	453	97	chat	chat	VERB
crl-16366	453	98	online	online	ADJ
crl-16366	453	99	survey	survey	VERB
crl-16366	453	100	a	a	DET
crl-16366	453	101	usability	usability	NOUN
crl-16366	453	102	evaluation	evaluation	NOUN
crl-16366	453	103	of	of	ADP
crl-16366	453	104	academic	academic	ADJ
crl-16366	453	105	virtual	virtual	ADJ
crl-16366	453	106	reference	reference	NOUN
crl-16366	453	107	services	service	NOUN
crl-16366	453	108	335	335	NUM
crl-16366	453	109	chat	chat	NOUN
crl-16366	453	110	survey	survey	NOUN
crl-16366	453	111	(	(	PUNCT
crl-16366	453	112	master)chat	master)chat	DET
crl-16366	453	113	survey	survey	NOUN
crl-16366	453	114	(	(	PUNCT
crl-16366	453	115	master)chat	master)chat	DET
crl-16366	453	116	survey	survey	NOUN
crl-16366	453	117	(	(	PUNCT
crl-16366	453	118	master)chat	master)chat	DET
crl-16366	453	119	survey	survey	NOUN
crl-16366	453	120	(	(	PUNCT
crl-16366	453	121	master	master	NOUN
crl-16366	453	122	)	)	PUNCT
crl-16366	453	123	please	please	INTJ
crl-16366	453	124	give	give	VERB
crl-16366	453	125	us	we	PRON
crl-16366	453	126	your	your	PRON
crl-16366	453	127	feedback	feedback	NOUN
crl-16366	453	128	on	on	ADP
crl-16366	453	129	receiving	receive	VERB
crl-16366	453	130	assistance	assistance	NOUN
crl-16366	453	131	via	via	ADP
crl-16366	453	132	chat	chat	NOUN
crl-16366	453	133	by	by	ADP
crl-16366	453	134	answering	answer	VERB
crl-16366	453	135	the	the	DET
crl-16366	453	136	following	follow	VERB
crl-16366	453	137	questions	question	NOUN
crl-16366	453	138	.	.	PUNCT
crl-16366	454	1	1	1	X
crl-16366	454	2	.	.	X
crl-16366	454	3	your	your	PRON
crl-16366	454	4	name	name	NOUN
crl-16366	454	5	:	:	PUNCT
crl-16366	454	6	2	2	X
crl-16366	454	7	.	.	X
crl-16366	454	8	to	to	PART
crl-16366	454	9	which	which	PRON
crl-16366	454	10	university	university	NOUN
crl-16366	454	11	library	library	NOUN
crl-16366	454	12	did	do	AUX
crl-16366	454	13	you	you	PRON
crl-16366	454	14	direct	direct	VERB
crl-16366	454	15	your	your	PRON
crl-16366	454	16	questions	question	NOUN
crl-16366	454	17	for	for	ADP
crl-16366	454	18	this	this	DET
crl-16366	454	19	study	study	NOUN
crl-16366	454	20	?	?	PUNCT
crl-16366	455	1	3	3	X
crl-16366	455	2	.	.	X
crl-16366	455	3	please	please	INTJ
crl-16366	455	4	copy	copy	VERB
crl-16366	455	5	and	and	CCONJ
crl-16366	455	6	paste	paste	VERB
crl-16366	455	7	the	the	DET
crl-16366	455	8	first	first	ADJ
crl-16366	455	9	question	question	NOUN
crl-16366	455	10	that	that	PRON
crl-16366	455	11	you	you	PRON
crl-16366	455	12	asked	ask	VERB
crl-16366	455	13	.	.	PUNCT
crl-16366	456	1	4	4	X
crl-16366	456	2	.	.	X
crl-16366	456	3	please	please	AUX
crl-16366	456	4	provide	provide	VERB
crl-16366	456	5	the	the	DET
crl-16366	456	6	full	full	ADJ
crl-16366	456	7	text	text	NOUN
crl-16366	456	8	of	of	ADP
crl-16366	456	9	the	the	DET
crl-16366	456	10	response	response	NOUN
crl-16366	456	11	you	you	PRON
crl-16366	456	12	received	receive	VERB
crl-16366	456	13	via	via	ADP
crl-16366	456	14	chat	chat	PROPN
crl-16366	456	15	and/or	and/or	CCONJ
crl-16366	456	16	a	a	DET
crl-16366	456	17	general	general	ADJ
crl-16366	456	18	description	description	NOUN
crl-16366	456	19	of	of	ADP
crl-16366	456	20	the	the	DET
crl-16366	456	21	answer	answer	NOUN
crl-16366	456	22	you	you	PRON
crl-16366	456	23	received	receive	VERB
crl-16366	456	24	to	to	PART
crl-16366	456	25	question	question	VERB
crl-16366	456	26	1	1	NUM
crl-16366	456	27	in	in	ADP
crl-16366	456	28	the	the	DET
crl-16366	456	29	form	form	NOUN
crl-16366	456	30	below	below	ADV
crl-16366	456	31	:	:	PUNCT
crl-16366	456	32	1	1	X
crl-16366	456	33	.	.	X
crl-16366	456	34	 	 	SPACE
crl-16366	456	35	chat	chat	NOUN
crl-16366	456	36	format	format	NOUN
crl-16366	456	37	*	*	PUNCT
crl-16366	457	1	*	*	PUNCT
crl-16366	457	2	55	55	NUM
crl-16366	457	3	66	66	NUM
crl-16366	457	4	55	55	NUM
crl-16366	457	5	66	66	NUM
crl-16366	457	6	university	university	NOUN
crl-16366	457	7	anmlkj	anmlkj	NOUN
crl-16366	457	8	university	university	NOUN
crl-16366	457	9	bnmlkj	bnmlkj	NOUN
crl-16366	457	10	chat	chat	PROPN
crl-16366	457	11	survey	survey	NOUN
crl-16366	457	12	(	(	PUNCT
crl-16366	457	13	master)chat	master)chat	DET
crl-16366	457	14	survey	survey	NOUN
crl-16366	457	15	(	(	PUNCT
crl-16366	457	16	master)chat	master)chat	DET
crl-16366	457	17	survey	survey	NOUN
crl-16366	457	18	(	(	PUNCT
crl-16366	457	19	master)chat	master)chat	DET
crl-16366	457	20	survey	survey	NOUN
crl-16366	457	21	(	(	PUNCT
crl-16366	457	22	master	master	NOUN
crl-16366	457	23	)	)	PUNCT
crl-16366	457	24	7	7	NUM
crl-16366	457	25	.	.	X
crl-16366	457	26	please	please	INTJ
crl-16366	457	27	copy	copy	VERB
crl-16366	457	28	and	and	CCONJ
crl-16366	457	29	paste	paste	VERB
crl-16366	457	30	the	the	DET
crl-16366	457	31	second	second	ADJ
crl-16366	457	32	question	question	NOUN
crl-16366	457	33	that	that	PRON
crl-16366	457	34	you	you	PRON
crl-16366	457	35	asked	ask	VERB
crl-16366	457	36	.	.	PUNCT
crl-16366	458	1	8	8	X
crl-16366	458	2	.	.	X
crl-16366	459	1	please	please	INTJ
crl-16366	459	2	provide	provide	VERB
crl-16366	459	3	the	the	DET
crl-16366	459	4	full	full	ADJ
crl-16366	459	5	text	text	NOUN
crl-16366	459	6	of	of	ADP
crl-16366	459	7	the	the	DET
crl-16366	459	8	response	response	NOUN
crl-16366	459	9	you	you	PRON
crl-16366	459	10	received	receive	VERB
crl-16366	459	11	via	via	ADP
crl-16366	459	12	chat	chat	PROPN
crl-16366	459	13	and/or	and/or	CCONJ
crl-16366	459	14	a	a	DET
crl-16366	459	15	general	general	ADJ
crl-16366	459	16	description	description	NOUN
crl-16366	459	17	of	of	ADP
crl-16366	459	18	the	the	DET
crl-16366	459	19	answer	answer	NOUN
crl-16366	459	20	you	you	PRON
crl-16366	459	21	received	receive	VERB
crl-16366	459	22	to	to	PART
crl-16366	459	23	question	question	VERB
crl-16366	459	24	2	2	NUM
crl-16366	459	25	in	in	ADP
crl-16366	459	26	the	the	DET
crl-16366	459	27	form	form	NOUN
crl-16366	459	28	below	below	ADV
crl-16366	459	29	:	:	PUNCT
crl-16366	459	30	9	9	X
crl-16366	459	31	.	.	X
crl-16366	459	32	approximately	approximately	ADV
crl-16366	459	33	how	how	SCONJ
crl-16366	459	34	long	long	ADV
crl-16366	459	35	,	,	PUNCT
crl-16366	459	36	from	from	ADP
crl-16366	459	37	start	start	NOUN
crl-16366	459	38	to	to	ADP
crl-16366	459	39	finish	finish	NOUN
crl-16366	459	40	,	,	PUNCT
crl-16366	459	41	did	do	AUX
crl-16366	459	42	it	it	PRON
crl-16366	459	43	take	take	VERB
crl-16366	459	44	for	for	SCONJ
crl-16366	459	45	your	your	PRON
crl-16366	459	46	question	question	NOUN
crl-16366	459	47	to	to	PART
crl-16366	459	48	be	be	AUX
crl-16366	459	49	answered	answer	VERB
crl-16366	459	50	?	?	PUNCT
crl-16366	460	1	*	*	PUNCT
crl-16366	461	1	55	55	NUM
crl-16366	461	2	66	66	NUM
crl-16366	461	3	55	55	NUM
crl-16366	461	4	66	66	NUM
crl-16366	461	5	less	less	ADJ
crl-16366	461	6	than	than	ADP
crl-16366	461	7	1	1	NUM
crl-16366	461	8	minute	minute	NOUN
crl-16366	461	9	nmlkj	nmlkj	NOUN
crl-16366	461	10	1–5	1–5	NUM
crl-16366	461	11	minutes	minute	NOUN
crl-16366	461	12	nmlkj	nmlkj	NOUN
crl-16366	461	13	6–10	6–10	PROPN
crl-16366	461	14	minutes	minute	NOUN
crl-16366	461	15	nmlkj	nmlkj	ADJ
crl-16366	461	16	11–15	11–15	NUM
crl-16366	461	17	minutes	minute	NOUN
crl-16366	461	18	nmlkj	nmlkj	ADJ
crl-16366	461	19	16–30	16–30	NUM
crl-16366	461	20	minutes	minute	NOUN
crl-16366	461	21	nmlkj	nmlkj	ADJ
crl-16366	461	22	31–60	31–60	NUM
crl-16366	461	23	minutes	minute	NOUN
crl-16366	461	24	nmlkj	nmlkj	VERB
crl-16366	461	25	1–2	1–2	NUM
crl-16366	461	26	hours	hour	NOUN
crl-16366	461	27	nmlkj	nmlkj	ADJ
crl-16366	461	28	2	2	NUM
crl-16366	461	29	+	+	NUM
crl-16366	461	30	hours	hour	NOUN
crl-16366	461	31	nmlkj	nmlkj	VERB
crl-16366	461	32	please	please	INTJ
crl-16366	461	33	elaborate	elaborate	VERB
crl-16366	461	34	if	if	SCONJ
crl-16366	461	35	you	you	PRON
crl-16366	461	36	would	would	AUX
crl-16366	461	37	like	like	VERB
crl-16366	461	38	to	to	ADP
crl-16366	461	39	:	:	PUNCT
crl-16366	461	40	55	55	NUM
crl-16366	461	41	66	66	NUM
crl-16366	461	42	appendix	appendix	NOUN
crl-16366	461	43	e.	e.	PROPN
crl-16366	461	44	chat	chat	VERB
crl-16366	461	45	online	online	ADJ
crl-16366	461	46	survey	survey	NOUN
crl-16366	461	47	336	336	NUM
crl-16366	461	48	college	college	PROPN
crl-16366	461	49	&	&	CCONJ
crl-16366	461	50	research	research	PROPN
crl-16366	461	51	libraries	library	NOUN
crl-16366	462	1	may	may	AUX
crl-16366	462	2	2014	2014	NUM
crl-16366	462	3	chat	chat	VERB
crl-16366	462	4	survey	survey	NOUN
crl-16366	462	5	(	(	PUNCT
crl-16366	462	6	master)chat	master)chat	DET
crl-16366	462	7	survey	survey	NOUN
crl-16366	462	8	(	(	PUNCT
crl-16366	462	9	master)chat	master)chat	DET
crl-16366	462	10	survey	survey	NOUN
crl-16366	462	11	(	(	PUNCT
crl-16366	462	12	master)chat	master)chat	DET
crl-16366	462	13	survey	survey	NOUN
crl-16366	462	14	(	(	PUNCT
crl-16366	462	15	master	master	NOUN
crl-16366	462	16	)	)	PUNCT
crl-16366	462	17	please	please	INTJ
crl-16366	462	18	give	give	VERB
crl-16366	462	19	us	we	PRON
crl-16366	462	20	your	your	PRON
crl-16366	462	21	feedback	feedback	NOUN
crl-16366	462	22	on	on	ADP
crl-16366	462	23	receiving	receive	VERB
crl-16366	462	24	assistance	assistance	NOUN
crl-16366	462	25	via	via	ADP
crl-16366	462	26	chat	chat	NOUN
crl-16366	462	27	by	by	ADP
crl-16366	462	28	answering	answer	VERB
crl-16366	462	29	the	the	DET
crl-16366	462	30	following	follow	VERB
crl-16366	462	31	questions	question	NOUN
crl-16366	462	32	.	.	PUNCT
crl-16366	463	1	1	1	X
crl-16366	463	2	.	.	X
crl-16366	463	3	your	your	PRON
crl-16366	463	4	name	name	NOUN
crl-16366	463	5	:	:	PUNCT
crl-16366	463	6	2	2	X
crl-16366	463	7	.	.	X
crl-16366	463	8	to	to	PART
crl-16366	463	9	which	which	PRON
crl-16366	463	10	university	university	NOUN
crl-16366	463	11	library	library	NOUN
crl-16366	463	12	did	do	AUX
crl-16366	463	13	you	you	PRON
crl-16366	463	14	direct	direct	VERB
crl-16366	463	15	your	your	PRON
crl-16366	463	16	questions	question	NOUN
crl-16366	463	17	for	for	ADP
crl-16366	463	18	this	this	DET
crl-16366	463	19	study	study	NOUN
crl-16366	463	20	?	?	PUNCT
crl-16366	464	1	3	3	X
crl-16366	464	2	.	.	X
crl-16366	464	3	please	please	INTJ
crl-16366	464	4	copy	copy	VERB
crl-16366	464	5	and	and	CCONJ
crl-16366	464	6	paste	paste	VERB
crl-16366	464	7	the	the	DET
crl-16366	464	8	first	first	ADJ
crl-16366	464	9	question	question	NOUN
crl-16366	464	10	that	that	PRON
crl-16366	464	11	you	you	PRON
crl-16366	464	12	asked	ask	VERB
crl-16366	464	13	.	.	PUNCT
crl-16366	465	1	4	4	X
crl-16366	465	2	.	.	X
crl-16366	465	3	please	please	AUX
crl-16366	465	4	provide	provide	VERB
crl-16366	465	5	the	the	DET
crl-16366	465	6	full	full	ADJ
crl-16366	465	7	text	text	NOUN
crl-16366	465	8	of	of	ADP
crl-16366	465	9	the	the	DET
crl-16366	465	10	response	response	NOUN
crl-16366	465	11	you	you	PRON
crl-16366	465	12	received	receive	VERB
crl-16366	465	13	via	via	ADP
crl-16366	465	14	chat	chat	PROPN
crl-16366	465	15	and/or	and/or	CCONJ
crl-16366	465	16	a	a	DET
crl-16366	465	17	general	general	ADJ
crl-16366	465	18	description	description	NOUN
crl-16366	465	19	of	of	ADP
crl-16366	465	20	the	the	DET
crl-16366	465	21	answer	answer	NOUN
crl-16366	465	22	you	you	PRON
crl-16366	465	23	received	receive	VERB
crl-16366	465	24	to	to	PART
crl-16366	465	25	question	question	VERB
crl-16366	465	26	1	1	NUM
crl-16366	465	27	in	in	ADP
crl-16366	465	28	the	the	DET
crl-16366	465	29	form	form	NOUN
crl-16366	465	30	below	below	ADV
crl-16366	465	31	:	:	PUNCT
crl-16366	465	32	1	1	X
crl-16366	465	33	.	.	X
crl-16366	465	34	 	 	SPACE
crl-16366	465	35	chat	chat	NOUN
crl-16366	465	36	format	format	NOUN
crl-16366	465	37	*	*	PUNCT
crl-16366	466	1	*	*	PUNCT
crl-16366	466	2	55	55	NUM
crl-16366	466	3	66	66	NUM
crl-16366	466	4	55	55	NUM
crl-16366	466	5	66	66	NUM
crl-16366	466	6	university	university	NOUN
crl-16366	466	7	anmlkj	anmlkj	NOUN
crl-16366	466	8	university	university	NOUN
crl-16366	466	9	bnmlkj	bnmlkj	NOUN
crl-16366	466	10	chat	chat	PROPN
crl-16366	466	11	survey	survey	NOUN
crl-16366	466	12	(	(	PUNCT
crl-16366	466	13	master)chat	master)chat	DET
crl-16366	466	14	survey	survey	NOUN
crl-16366	466	15	(	(	PUNCT
crl-16366	466	16	master)chat	master)chat	DET
crl-16366	466	17	survey	survey	NOUN
crl-16366	466	18	(	(	PUNCT
crl-16366	466	19	master)chat	master)chat	DET
crl-16366	466	20	survey	survey	NOUN
crl-16366	466	21	(	(	PUNCT
crl-16366	466	22	master	master	NOUN
crl-16366	466	23	)	)	PUNCT
crl-16366	466	24	10	10	NUM
crl-16366	466	25	.	.	PUNCT
crl-16366	467	1	on	on	ADP
crl-16366	467	2	a	a	DET
crl-16366	467	3	scale	scale	NOUN
crl-16366	467	4	from	from	ADP
crl-16366	467	5	1–10	1–10	PROPN
crl-16366	467	6	(	(	PUNCT
crl-16366	467	7	1	1	NUM
crl-16366	467	8	=	=	NUM
crl-16366	467	9	lowest	low	ADJ
crl-16366	467	10	,	,	PUNCT
crl-16366	467	11	10	10	NUM
crl-16366	467	12	=	=	NUM
crl-16366	467	13	highest	high	ADJ
crl-16366	467	14	satsifaction	satsifaction	NOUN
crl-16366	467	15	)	)	PUNCT
crl-16366	467	16	,	,	PUNCT
crl-16366	467	17	rate	rate	VERB
crl-16366	467	18	how	how	SCONJ
crl-16366	467	19	satisfied	satisfied	ADJ
crl-16366	467	20	you	you	PRON
crl-16366	467	21	were	be	AUX
crl-16366	467	22	with	with	ADP
crl-16366	467	23	the	the	DET
crl-16366	467	24	overall	overall	ADJ
crl-16366	467	25	experience	experience	NOUN
crl-16366	467	26	in	in	ADP
crl-16366	467	27	getting	get	VERB
crl-16366	467	28	your	your	PRON
crl-16366	467	29	second	second	ADJ
crl-16366	467	30	question	question	NOUN
crl-16366	467	31	answered	answer	VERB
crl-16366	467	32	.	.	PUNCT
crl-16366	468	1	11	11	NUM
crl-16366	468	2	.	.	X
crl-16366	469	1	overall	overall	ADV
crl-16366	469	2	,	,	PUNCT
crl-16366	469	3	using	use	VERB
crl-16366	469	4	a	a	DET
crl-16366	469	5	scale	scale	NOUN
crl-16366	469	6	from	from	ADP
crl-16366	469	7	1–10	1–10	PROPN
crl-16366	469	8	(	(	PUNCT
crl-16366	469	9	1	1	NUM
crl-16366	469	10	=	=	NUM
crl-16366	469	11	lowest	low	ADJ
crl-16366	469	12	,	,	PUNCT
crl-16366	469	13	10	10	NUM
crl-16366	469	14	=	=	NUM
crl-16366	469	15	highest	high	ADJ
crl-16366	469	16	satsifaction	satsifaction	NOUN
crl-16366	469	17	)	)	PUNCT
crl-16366	469	18	,	,	PUNCT
crl-16366	469	19	rate	rate	VERB
crl-16366	469	20	how	how	SCONJ
crl-16366	469	21	satisfied	satisfied	ADJ
crl-16366	469	22	you	you	PRON
crl-16366	469	23	were	be	AUX
crl-16366	469	24	with	with	ADP
crl-16366	469	25	the	the	DET
crl-16366	469	26	overall	overall	ADJ
crl-16366	469	27	reference	reference	NOUN
crl-16366	469	28	assistance	assistance	NOUN
crl-16366	469	29	you	you	PRON
crl-16366	469	30	received	receive	VERB
crl-16366	469	31	using	use	VERB
crl-16366	469	32	chat	chat	NOUN
crl-16366	469	33	.	.	PUNCT
crl-16366	470	1	1	1	NUM
crl-16366	470	2	(	(	PUNCT
crl-16366	470	3	lowest	low	ADJ
crl-16366	470	4	)	)	PUNCT
crl-16366	470	5	nmlkj	nmlkj	NOUN
crl-16366	470	6	2	2	NUM
crl-16366	470	7	nmlkj	nmlkj	NOUN
crl-16366	470	8	3	3	NUM
crl-16366	470	9	nmlkj	nmlkj	NOUN
crl-16366	470	10	4	4	NUM
crl-16366	470	11	nmlkj	nmlkj	NOUN
crl-16366	470	12	5	5	NUM
crl-16366	470	13	nmlkj	nmlkj	NOUN
crl-16366	470	14	6	6	NUM
crl-16366	470	15	nmlkj	nmlkj	NOUN
crl-16366	470	16	7	7	NUM
crl-16366	470	17	nmlkj	nmlkj	NOUN
crl-16366	470	18	8	8	NUM
crl-16366	470	19	nmlkj	nmlkj	NOUN
crl-16366	470	20	9	9	NUM
crl-16366	470	21	nmlkj	nmlkj	NOUN
crl-16366	470	22	10	10	NUM
crl-16366	470	23	(	(	PUNCT
crl-16366	470	24	highest	high	ADJ
crl-16366	470	25	)	)	PUNCT
crl-16366	470	26	nmlkj	nmlkj	NOUN
crl-16366	470	27	please	please	INTJ
crl-16366	470	28	elaborate	elaborate	VERB
crl-16366	470	29	on	on	ADP
crl-16366	470	30	why	why	SCONJ
crl-16366	470	31	you	you	PRON
crl-16366	470	32	rated	rate	VERB
crl-16366	470	33	as	as	SCONJ
crl-16366	470	34	you	you	PRON
crl-16366	470	35	did	do	VERB
crl-16366	470	36	(	(	PUNCT
crl-16366	470	37	quicker	quick	ADJ
crl-16366	470	38	/	/	SYM
crl-16366	470	39	slower	slow	ADJ
crl-16366	470	40	response	response	NOUN
crl-16366	470	41	than	than	ADP
crl-16366	470	42	expected;	expected;	PROPN
crl-16366	470	43	response	response	NOUN
crl-16366	470	44	was	be	AUX
crl-16366	470	45	adequate;	adequate;	VERB
crl-16366	470	46	general	general	ADJ
crl-16366	470	47	comfort	comfort	NOUN
crl-16366	470	48	level	level	NOUN
crl-16366	470	49	in	in	ADP
crl-16366	470	50	asking	ask	VERB
crl-16366	470	51	question	question	NOUN
crl-16366	470	52	,	,	PUNCT
crl-16366	470	53	etc	etc	X
crl-16366	470	54	.	.	X
crl-16366	470	55	):	):	PUNCT
crl-16366	470	56	55	55	NUM
crl-16366	470	57	66	66	NUM
crl-16366	470	58	1	1	NUM
crl-16366	470	59	(	(	PUNCT
crl-16366	470	60	lowest	low	ADJ
crl-16366	470	61	)	)	PUNCT
crl-16366	470	62	nmlkj	nmlkj	NOUN
crl-16366	470	63	2	2	NUM
crl-16366	470	64	nmlkj	nmlkj	NOUN
crl-16366	470	65	3	3	NUM
crl-16366	470	66	nmlkj	nmlkj	NOUN
crl-16366	470	67	4	4	NUM
crl-16366	470	68	nmlkj	nmlkj	NOUN
crl-16366	470	69	5	5	NUM
crl-16366	470	70	nmlkj	nmlkj	NOUN
crl-16366	470	71	6	6	NUM
crl-16366	470	72	nmlkj	nmlkj	NOUN
crl-16366	470	73	7	7	NUM
crl-16366	470	74	nmlkj	nmlkj	NOUN
crl-16366	470	75	8	8	NUM
crl-16366	470	76	nmlkj	nmlkj	NOUN
crl-16366	470	77	9	9	NUM
crl-16366	470	78	nmlkj	nmlkj	NOUN
crl-16366	470	79	10	10	NUM
crl-16366	470	80	(	(	PUNCT
crl-16366	470	81	highest	high	ADJ
crl-16366	470	82	)	)	PUNCT
crl-16366	470	83	nmlkj	nmlkj	NOUN
crl-16366	470	84	please	please	INTJ
crl-16366	470	85	elaborate	elaborate	VERB
crl-16366	470	86	on	on	ADP
crl-16366	470	87	why	why	SCONJ
crl-16366	470	88	you	you	PRON
crl-16366	470	89	rated	rate	VERB
crl-16366	470	90	as	as	SCONJ
crl-16366	470	91	you	you	PRON
crl-16366	470	92	did	do	VERB
crl-16366	470	93	:	:	PUNCT
crl-16366	470	94	55	55	NUM
crl-16366	470	95	66	66	NUM
crl-16366	470	96	appendix	appendix	NOUN
crl-16366	470	97	e.	e.	PROPN
crl-16366	470	98	chat	chat	VERB
crl-16366	470	99	online	online	ADJ
crl-16366	470	100	survey	survey	VERB
crl-16366	470	101	a	a	DET
crl-16366	470	102	usability	usability	NOUN
crl-16366	470	103	evaluation	evaluation	NOUN
crl-16366	470	104	of	of	ADP
crl-16366	470	105	academic	academic	ADJ
crl-16366	470	106	virtual	virtual	ADJ
crl-16366	470	107	reference	reference	NOUN
crl-16366	470	108	services	service	NOUN
crl-16366	470	109	337	337	NUM
crl-16366	470	110	chat	chat	NOUN
crl-16366	470	111	survey	survey	NOUN
crl-16366	470	112	(	(	PUNCT
crl-16366	470	113	master)chat	master)chat	DET
crl-16366	470	114	survey	survey	NOUN
crl-16366	470	115	(	(	PUNCT
crl-16366	470	116	master)chat	master)chat	DET
crl-16366	470	117	survey	survey	NOUN
crl-16366	470	118	(	(	PUNCT
crl-16366	470	119	master)chat	master)chat	DET
crl-16366	470	120	survey	survey	NOUN
crl-16366	470	121	(	(	PUNCT
crl-16366	470	122	master	master	NOUN
crl-16366	470	123	)	)	PUNCT
crl-16366	470	124	please	please	INTJ
crl-16366	470	125	give	give	VERB
crl-16366	470	126	us	we	PRON
crl-16366	470	127	your	your	PRON
crl-16366	470	128	feedback	feedback	NOUN
crl-16366	470	129	on	on	ADP
crl-16366	470	130	receiving	receive	VERB
crl-16366	470	131	assistance	assistance	NOUN
crl-16366	470	132	via	via	ADP
crl-16366	470	133	chat	chat	NOUN
crl-16366	470	134	by	by	ADP
crl-16366	470	135	answering	answer	VERB
crl-16366	470	136	the	the	DET
crl-16366	470	137	following	follow	VERB
crl-16366	470	138	questions	question	NOUN
crl-16366	470	139	.	.	PUNCT
crl-16366	471	1	1	1	X
crl-16366	471	2	.	.	X
crl-16366	471	3	your	your	PRON
crl-16366	471	4	name	name	NOUN
crl-16366	471	5	:	:	PUNCT
crl-16366	471	6	2	2	X
crl-16366	471	7	.	.	X
crl-16366	471	8	to	to	PART
crl-16366	471	9	which	which	PRON
crl-16366	471	10	university	university	NOUN
crl-16366	471	11	library	library	NOUN
crl-16366	471	12	did	do	AUX
crl-16366	471	13	you	you	PRON
crl-16366	471	14	direct	direct	VERB
crl-16366	471	15	your	your	PRON
crl-16366	471	16	questions	question	NOUN
crl-16366	471	17	for	for	ADP
crl-16366	471	18	this	this	DET
crl-16366	471	19	study	study	NOUN
crl-16366	471	20	?	?	PUNCT
crl-16366	472	1	3	3	X
crl-16366	472	2	.	.	X
crl-16366	472	3	please	please	INTJ
crl-16366	472	4	copy	copy	VERB
crl-16366	472	5	and	and	CCONJ
crl-16366	472	6	paste	paste	VERB
crl-16366	472	7	the	the	DET
crl-16366	472	8	first	first	ADJ
crl-16366	472	9	question	question	NOUN
crl-16366	472	10	that	that	PRON
crl-16366	472	11	you	you	PRON
crl-16366	472	12	asked	ask	VERB
crl-16366	472	13	.	.	PUNCT
crl-16366	473	1	4	4	X
crl-16366	473	2	.	.	X
crl-16366	473	3	please	please	AUX
crl-16366	473	4	provide	provide	VERB
crl-16366	473	5	the	the	DET
crl-16366	473	6	full	full	ADJ
crl-16366	473	7	text	text	NOUN
crl-16366	473	8	of	of	ADP
crl-16366	473	9	the	the	DET
crl-16366	473	10	response	response	NOUN
crl-16366	473	11	you	you	PRON
crl-16366	473	12	received	receive	VERB
crl-16366	473	13	via	via	ADP
crl-16366	473	14	chat	chat	PROPN
crl-16366	473	15	and/or	and/or	CCONJ
crl-16366	473	16	a	a	DET
crl-16366	473	17	general	general	ADJ
crl-16366	473	18	description	description	NOUN
crl-16366	473	19	of	of	ADP
crl-16366	473	20	the	the	DET
crl-16366	473	21	answer	answer	NOUN
crl-16366	473	22	you	you	PRON
crl-16366	473	23	received	receive	VERB
crl-16366	473	24	to	to	PART
crl-16366	473	25	question	question	VERB
crl-16366	473	26	1	1	NUM
crl-16366	473	27	in	in	ADP
crl-16366	473	28	the	the	DET
crl-16366	473	29	form	form	NOUN
crl-16366	473	30	below	below	ADV
crl-16366	473	31	:	:	PUNCT
crl-16366	473	32	1	1	X
crl-16366	473	33	.	.	X
crl-16366	473	34	 	 	SPACE
crl-16366	473	35	chat	chat	NOUN
crl-16366	473	36	format	format	NOUN
crl-16366	473	37	*	*	PUNCT
crl-16366	474	1	*	*	PUNCT
crl-16366	474	2	55	55	NUM
crl-16366	474	3	66	66	NUM
crl-16366	474	4	55	55	NUM
crl-16366	474	5	66	66	NUM
crl-16366	474	6	university	university	NOUN
crl-16366	474	7	anmlkj	anmlkj	NOUN
crl-16366	474	8	university	university	NOUN
crl-16366	474	9	bnmlkj	bnmlkj	NOUN
crl-16366	474	10	chat	chat	PROPN
crl-16366	474	11	survey	survey	NOUN
crl-16366	474	12	(	(	PUNCT
crl-16366	474	13	master)chat	master)chat	DET
crl-16366	474	14	survey	survey	NOUN
crl-16366	474	15	(	(	PUNCT
crl-16366	474	16	master)chat	master)chat	DET
crl-16366	474	17	survey	survey	NOUN
crl-16366	474	18	(	(	PUNCT
crl-16366	474	19	master)chat	master)chat	DET
crl-16366	474	20	survey	survey	NOUN
crl-16366	474	21	(	(	PUNCT
crl-16366	474	22	master	master	NOUN
crl-16366	474	23	)	)	PUNCT
crl-16366	474	24	12	12	NUM
crl-16366	474	25	.	.	PUNCT
crl-16366	475	1	how	how	SCONJ
crl-16366	475	2	did	do	AUX
crl-16366	475	3	the	the	DET
crl-16366	475	4	assistance	assistance	NOUN
crl-16366	475	5	you	you	PRON
crl-16366	475	6	received	receive	VERB
crl-16366	475	7	via	via	ADP
crl-16366	475	8	chat	chat	PROPN
crl-16366	475	9	compare	compare	VERB
crl-16366	475	10	overall	overall	ADV
crl-16366	475	11	to	to	ADP
crl-16366	475	12	e	e	NOUN
crl-16366	475	13	-	-	NOUN
crl-16366	475	14	mail	mail	NOUN
crl-16366	475	15	?	?	PUNCT
crl-16366	476	1	13	13	NUM
crl-16366	476	2	.	.	PUNCT
crl-16366	477	1	how	how	SCONJ
crl-16366	477	2	did	do	AUX
crl-16366	477	3	the	the	DET
crl-16366	477	4	assistance	assistance	NOUN
crl-16366	477	5	you	you	PRON
crl-16366	477	6	received	receive	VERB
crl-16366	477	7	via	via	ADP
crl-16366	477	8	chat	chat	PROPN
crl-16366	477	9	compare	compare	VERB
crl-16366	477	10	overall	overall	ADV
crl-16366	477	11	to	to	ADP
crl-16366	477	12	telephone	telephone	NOUN
crl-16366	477	13	?	?	PUNCT
crl-16366	478	1	overall	overall	ADV
crl-16366	478	2	,	,	PUNCT
crl-16366	478	3	i	i	PRON
crl-16366	478	4	liked	like	VERB
crl-16366	478	5	chat	chat	VERB
crl-16366	478	6	more	more	ADJ
crl-16366	478	7	than	than	ADP
crl-16366	478	8	e	e	NOUN
crl-16366	478	9	-	-	NOUN
crl-16366	478	10	mail	mail	NOUN
crl-16366	478	11	nmlkj	nmlkj	NOUN
crl-16366	478	12	about	about	ADP
crl-16366	478	13	the	the	DET
crl-16366	478	14	same	same	ADJ
crl-16366	478	15	nmlkj	nmlkj	NOUN
crl-16366	478	16	overall	overall	NOUN
crl-16366	478	17	,	,	PUNCT
crl-16366	478	18	i	i	PRON
crl-16366	478	19	liked	like	VERB
crl-16366	478	20	chat	chat	VERB
crl-16366	478	21	less	less	ADJ
crl-16366	478	22	than	than	SCONJ
crl-16366	478	23	e	e	NOUN
crl-16366	478	24	-	-	NOUN
crl-16366	478	25	mail	mail	NOUN
crl-16366	478	26	nmlkj	nmlkj	NOUN
crl-16366	478	27	please	please	INTJ
crl-16366	478	28	elaborate	elaborate	VERB
crl-16366	478	29	on	on	ADP
crl-16366	478	30	your	your	PRON
crl-16366	478	31	comparison	comparison	NOUN
crl-16366	478	32	between	between	ADP
crl-16366	478	33	the	the	DET
crl-16366	478	34	two	two	NUM
crl-16366	478	35	:	:	PUNCT
crl-16366	478	36	55	55	NUM
crl-16366	478	37	66	66	NUM
crl-16366	478	38	overall	overall	NOUN
crl-16366	478	39	,	,	PUNCT
crl-16366	478	40	i	i	PRON
crl-16366	478	41	liked	like	VERB
crl-16366	478	42	chat	chat	VERB
crl-16366	478	43	more	more	ADJ
crl-16366	478	44	than	than	ADP
crl-16366	478	45	telephone	telephone	NOUN
crl-16366	478	46	nmlkj	nmlkj	NOUN
crl-16366	478	47	about	about	ADP
crl-16366	478	48	the	the	DET
crl-16366	478	49	same	same	ADJ
crl-16366	478	50	nmlkj	nmlkj	NOUN
crl-16366	478	51	overall	overall	NOUN
crl-16366	478	52	,	,	PUNCT
crl-16366	478	53	i	i	PRON
crl-16366	478	54	liked	like	VERB
crl-16366	478	55	chat	chat	VERB
crl-16366	478	56	less	less	ADJ
crl-16366	478	57	than	than	ADP
crl-16366	478	58	telephone	telephone	NOUN
crl-16366	478	59	nmlkj	nmlkj	NOUN
crl-16366	478	60	please	please	INTJ
crl-16366	478	61	elaborate	elaborate	VERB
crl-16366	478	62	on	on	ADP
crl-16366	478	63	your	your	PRON
crl-16366	478	64	comparison	comparison	NOUN
crl-16366	478	65	between	between	ADP
crl-16366	478	66	the	the	DET
crl-16366	478	67	two	two	NUM
crl-16366	478	68	:	:	PUNCT
crl-16366	478	69	55	55	NUM
crl-16366	478	70	66	66	NUM
crl-16366	478	71	appendix	appendix	NOUN
crl-16366	478	72	e.	e.	PROPN
crl-16366	479	1	chat	chat	VERB
crl-16366	479	2	online	online	ADJ
crl-16366	479	3	survey	survey	PROPN
crl-16366	479	4	338	338	NUM
crl-16366	479	5	college	college	PROPN
crl-16366	479	6	&	&	CCONJ
crl-16366	479	7	research	research	PROPN
crl-16366	479	8	libraries	library	NOUN
crl-16366	479	9	may	may	AUX
crl-16366	479	10	2014	2014	NUM
crl-16366	479	11	skype	skype	NOUN
crl-16366	479	12	survey	survey	NOUN
crl-16366	479	13	(	(	PUNCT
crl-16366	479	14	master)skype	master)skype	NOUN
crl-16366	479	15	survey	survey	NOUN
crl-16366	479	16	(	(	PUNCT
crl-16366	479	17	master)skype	master)skype	NOUN
crl-16366	479	18	survey	survey	NOUN
crl-16366	479	19	(	(	PUNCT
crl-16366	479	20	master)skype	master)skype	NOUN
crl-16366	479	21	survey	survey	NOUN
crl-16366	479	22	(	(	PUNCT
crl-16366	479	23	master	master	NOUN
crl-16366	479	24	)	)	PUNCT
crl-16366	479	25	please	please	INTJ
crl-16366	479	26	give	give	VERB
crl-16366	479	27	us	we	PRON
crl-16366	479	28	your	your	PRON
crl-16366	479	29	feedback	feedback	NOUN
crl-16366	479	30	on	on	ADP
crl-16366	479	31	receiving	receive	VERB
crl-16366	479	32	assistance	assistance	NOUN
crl-16366	479	33	via	via	ADP
crl-16366	479	34	skype	skype	NOUN
crl-16366	479	35	by	by	ADP
crl-16366	479	36	answering	answer	VERB
crl-16366	479	37	the	the	DET
crl-16366	479	38	following	follow	VERB
crl-16366	479	39	questions	question	NOUN
crl-16366	479	40	.	.	PUNCT
crl-16366	480	1	1	1	X
crl-16366	480	2	.	.	X
crl-16366	480	3	your	your	PRON
crl-16366	480	4	name	name	NOUN
crl-16366	480	5	:	:	PUNCT
crl-16366	480	6	2	2	X
crl-16366	480	7	.	.	X
crl-16366	480	8	to	to	PART
crl-16366	480	9	which	which	PRON
crl-16366	480	10	university	university	NOUN
crl-16366	480	11	library	library	NOUN
crl-16366	480	12	did	do	AUX
crl-16366	480	13	you	you	PRON
crl-16366	480	14	direct	direct	VERB
crl-16366	480	15	your	your	PRON
crl-16366	480	16	questions	question	NOUN
crl-16366	480	17	for	for	ADP
crl-16366	480	18	this	this	DET
crl-16366	480	19	study	study	NOUN
crl-16366	480	20	?	?	PUNCT
crl-16366	481	1	3	3	X
crl-16366	481	2	.	.	X
crl-16366	481	3	please	please	INTJ
crl-16366	481	4	copy	copy	VERB
crl-16366	481	5	and	and	CCONJ
crl-16366	481	6	paste	paste	VERB
crl-16366	481	7	the	the	DET
crl-16366	481	8	first	first	ADJ
crl-16366	481	9	question	question	NOUN
crl-16366	481	10	that	that	PRON
crl-16366	481	11	you	you	PRON
crl-16366	481	12	asked	ask	VERB
crl-16366	481	13	.	.	PUNCT
crl-16366	482	1	4	4	X
crl-16366	482	2	.	.	X
crl-16366	482	3	please	please	AUX
crl-16366	482	4	provide	provide	VERB
crl-16366	482	5	a	a	DET
crl-16366	482	6	general	general	ADJ
crl-16366	482	7	description	description	NOUN
crl-16366	482	8	of	of	ADP
crl-16366	482	9	the	the	DET
crl-16366	482	10	answer	answer	NOUN
crl-16366	482	11	you	you	PRON
crl-16366	482	12	received	receive	VERB
crl-16366	482	13	to	to	PART
crl-16366	482	14	question	question	VERB
crl-16366	482	15	1	1	NUM
crl-16366	482	16	in	in	ADP
crl-16366	482	17	the	the	DET
crl-16366	482	18	form	form	NOUN
crl-16366	482	19	below	below	ADV
crl-16366	482	20	:	:	PUNCT
crl-16366	482	21	1	1	X
crl-16366	482	22	.	.	X
crl-16366	482	23	 	 	SPACE
crl-16366	482	24	skype	skype	ADJ
crl-16366	482	25	format	format	NOUN
crl-16366	482	26	*	*	PUNCT
crl-16366	483	1	*	*	PUNCT
crl-16366	483	2	55	55	NUM
crl-16366	483	3	66	66	NUM
crl-16366	483	4	55	55	NUM
crl-16366	483	5	66	66	NUM
crl-16366	483	6	university	university	NOUN
crl-16366	483	7	anmlkj	anmlkj	NOUN
crl-16366	483	8	university	university	NOUN
crl-16366	483	9	bnmlkj	bnmlkj	NOUN
crl-16366	483	10	appendix	appendix	PROPN
crl-16366	483	11	f.	f.	PROPN
crl-16366	483	12	skype	skype	PROPN
crl-16366	483	13	online	online	PROPN
crl-16366	483	14	survey	survey	NOUN
crl-16366	483	15	a	a	DET
crl-16366	483	16	usability	usability	NOUN
crl-16366	483	17	evaluation	evaluation	NOUN
crl-16366	483	18	of	of	ADP
crl-16366	483	19	academic	academic	ADJ
crl-16366	483	20	virtual	virtual	ADJ
crl-16366	483	21	reference	reference	NOUN
crl-16366	483	22	services	service	NOUN
crl-16366	483	23	339	339	NUM
crl-16366	483	24	appendix	appendix	PROPN
crl-16366	483	25	f.	f.	PROPN
crl-16366	483	26	skype	skype	PROPN
crl-16366	483	27	online	online	PROPN
crl-16366	483	28	surveyskype	surveyskype	PROPN
crl-16366	483	29	survey	survey	NOUN
crl-16366	483	30	(	(	PUNCT
crl-16366	483	31	master)skype	master)skype	NOUN
crl-16366	483	32	survey	survey	NOUN
crl-16366	483	33	(	(	PUNCT
crl-16366	483	34	master)skype	master)skype	NOUN
crl-16366	483	35	survey	survey	NOUN
crl-16366	483	36	(	(	PUNCT
crl-16366	483	37	master)skype	master)skype	NOUN
crl-16366	483	38	survey	survey	NOUN
crl-16366	483	39	(	(	PUNCT
crl-16366	483	40	master	master	NOUN
crl-16366	483	41	)	)	PUNCT
crl-16366	483	42	please	please	INTJ
crl-16366	483	43	give	give	VERB
crl-16366	483	44	us	we	PRON
crl-16366	483	45	your	your	PRON
crl-16366	483	46	feedback	feedback	NOUN
crl-16366	483	47	on	on	ADP
crl-16366	483	48	receiving	receive	VERB
crl-16366	483	49	assistance	assistance	NOUN
crl-16366	483	50	via	via	ADP
crl-16366	483	51	skype	skype	NOUN
crl-16366	483	52	by	by	ADP
crl-16366	483	53	answering	answer	VERB
crl-16366	483	54	the	the	DET
crl-16366	483	55	following	follow	VERB
crl-16366	483	56	questions	question	NOUN
crl-16366	483	57	.	.	PUNCT
crl-16366	484	1	1	1	X
crl-16366	484	2	.	.	X
crl-16366	484	3	your	your	PRON
crl-16366	484	4	name	name	NOUN
crl-16366	484	5	:	:	PUNCT
crl-16366	484	6	2	2	X
crl-16366	484	7	.	.	X
crl-16366	484	8	to	to	PART
crl-16366	484	9	which	which	PRON
crl-16366	484	10	university	university	NOUN
crl-16366	484	11	library	library	NOUN
crl-16366	484	12	did	do	AUX
crl-16366	484	13	you	you	PRON
crl-16366	484	14	direct	direct	VERB
crl-16366	484	15	your	your	PRON
crl-16366	484	16	questions	question	NOUN
crl-16366	484	17	for	for	ADP
crl-16366	484	18	this	this	DET
crl-16366	484	19	study	study	NOUN
crl-16366	484	20	?	?	PUNCT
crl-16366	485	1	3	3	X
crl-16366	485	2	.	.	X
crl-16366	485	3	please	please	INTJ
crl-16366	485	4	copy	copy	VERB
crl-16366	485	5	and	and	CCONJ
crl-16366	485	6	paste	paste	VERB
crl-16366	485	7	the	the	DET
crl-16366	485	8	first	first	ADJ
crl-16366	485	9	question	question	NOUN
crl-16366	485	10	that	that	PRON
crl-16366	485	11	you	you	PRON
crl-16366	485	12	asked	ask	VERB
crl-16366	485	13	.	.	PUNCT
crl-16366	486	1	4	4	X
crl-16366	486	2	.	.	X
crl-16366	486	3	please	please	AUX
crl-16366	486	4	provide	provide	VERB
crl-16366	486	5	a	a	DET
crl-16366	486	6	general	general	ADJ
crl-16366	486	7	description	description	NOUN
crl-16366	486	8	of	of	ADP
crl-16366	486	9	the	the	DET
crl-16366	486	10	answer	answer	NOUN
crl-16366	486	11	you	you	PRON
crl-16366	486	12	received	receive	VERB
crl-16366	486	13	to	to	PART
crl-16366	486	14	question	question	VERB
crl-16366	486	15	1	1	NUM
crl-16366	486	16	in	in	ADP
crl-16366	486	17	the	the	DET
crl-16366	486	18	form	form	NOUN
crl-16366	486	19	below	below	ADV
crl-16366	486	20	:	:	PUNCT
crl-16366	486	21	1	1	X
crl-16366	486	22	.	.	X
crl-16366	486	23	 	 	SPACE
crl-16366	486	24	skype	skype	ADJ
crl-16366	486	25	format	format	NOUN
crl-16366	486	26	*	*	PUNCT
crl-16366	487	1	*	*	PUNCT
crl-16366	487	2	55	55	NUM
crl-16366	487	3	66	66	NUM
crl-16366	487	4	55	55	NUM
crl-16366	487	5	66	66	NUM
crl-16366	487	6	university	university	NOUN
crl-16366	487	7	anmlkj	anmlkj	NOUN
crl-16366	487	8	university	university	PROPN
crl-16366	487	9	bnmlkj	bnmlkj	PROPN
crl-16366	487	10	skype	skype	PROPN
crl-16366	487	11	survey	survey	NOUN
crl-16366	487	12	(	(	PUNCT
crl-16366	487	13	master)skype	master)skype	NOUN
crl-16366	487	14	survey	survey	NOUN
crl-16366	487	15	(	(	PUNCT
crl-16366	487	16	master)skype	master)skype	NOUN
crl-16366	487	17	survey	survey	NOUN
crl-16366	487	18	(	(	PUNCT
crl-16366	487	19	master)skype	master)skype	NOUN
crl-16366	487	20	survey	survey	NOUN
crl-16366	487	21	(	(	PUNCT
crl-16366	487	22	master	master	NOUN
crl-16366	487	23	)	)	PUNCT
crl-16366	487	24	5	5	NUM
crl-16366	487	25	.	.	PUNCT
crl-16366	487	26	approximately	approximately	ADV
crl-16366	487	27	how	how	SCONJ
crl-16366	487	28	long	long	ADJ
crl-16366	487	29	,	,	PUNCT
crl-16366	487	30	from	from	ADP
crl-16366	487	31	start	start	NOUN
crl-16366	487	32	 	 	SPACE
crl-16366	487	33	to	to	PART
crl-16366	487	34	 	 	SPACE
crl-16366	487	35	finish	finish	VERB
crl-16366	487	36	,	,	PUNCT
crl-16366	487	37	did	do	AUX
crl-16366	487	38	it	it	PRON
crl-16366	487	39	take	take	VERB
crl-16366	487	40	for	for	SCONJ
crl-16366	487	41	your	your	PRON
crl-16366	487	42	question	question	NOUN
crl-16366	487	43	to	to	PART
crl-16366	487	44	be	be	AUX
crl-16366	487	45	answered	answer	VERB
crl-16366	487	46	?	?	PUNCT
crl-16366	488	1	6	6	X
crl-16366	488	2	.	.	X
crl-16366	488	3	on	on	ADP
crl-16366	488	4	a	a	DET
crl-16366	488	5	scale	scale	NOUN
crl-16366	488	6	from	from	ADP
crl-16366	488	7	1—10	1—10	NUM
crl-16366	488	8	(	(	PUNCT
crl-16366	488	9	1	1	NUM
crl-16366	488	10	=	=	NUM
crl-16366	488	11	lowest	low	ADJ
crl-16366	488	12	,	,	PUNCT
crl-16366	488	13	10	10	NUM
crl-16366	488	14	=	=	NUM
crl-16366	488	15	highest	high	ADJ
crl-16366	488	16	satsifaction	satsifaction	NOUN
crl-16366	488	17	)	)	PUNCT
crl-16366	488	18	,	,	PUNCT
crl-16366	488	19	rate	rate	VERB
crl-16366	488	20	how	how	SCONJ
crl-16366	488	21	satisfied	satisfied	ADJ
crl-16366	488	22	you	you	PRON
crl-16366	488	23	were	be	AUX
crl-16366	488	24	with	with	ADP
crl-16366	488	25	the	the	DET
crl-16366	488	26	overall	overall	ADJ
crl-16366	488	27	experience	experience	NOUN
crl-16366	488	28	in	in	ADP
crl-16366	488	29	getting	get	VERB
crl-16366	488	30	your	your	PRON
crl-16366	488	31	first	first	ADJ
crl-16366	488	32	question	question	NOUN
crl-16366	488	33	answered	answer	VERB
crl-16366	488	34	.	.	PUNCT
crl-16366	489	1	less	less	ADJ
crl-16366	489	2	than	than	ADP
crl-16366	489	3	1	1	NUM
crl-16366	489	4	minute	minute	NOUN
crl-16366	489	5	nmlkj	nmlkj	NOUN
crl-16366	489	6	1–5	1–5	NUM
crl-16366	489	7	minutes	minute	NOUN
crl-16366	489	8	nmlkj	nmlkj	NOUN
crl-16366	489	9	6–10	6–10	PROPN
crl-16366	489	10	minutes	minute	NOUN
crl-16366	489	11	nmlkj	nmlkj	ADJ
crl-16366	489	12	11–15	11–15	NUM
crl-16366	489	13	minutes	minute	NOUN
crl-16366	489	14	nmlkj	nmlkj	ADJ
crl-16366	489	15	16–30	16–30	NUM
crl-16366	489	16	minutes	minute	NOUN
crl-16366	489	17	nmlkj	nmlkj	ADJ
crl-16366	489	18	31–60	31–60	NUM
crl-16366	489	19	minutes	minute	NOUN
crl-16366	489	20	nmlkj	nmlkj	VERB
crl-16366	489	21	1–2	1–2	NUM
crl-16366	489	22	hours	hour	NOUN
crl-16366	489	23	nmlkj	nmlkj	ADJ
crl-16366	489	24	2	2	NUM
crl-16366	489	25	+	+	NUM
crl-16366	489	26	hours	hour	NOUN
crl-16366	489	27	nmlkj	nmlkj	VERB
crl-16366	489	28	please	please	INTJ
crl-16366	489	29	elaborate	elaborate	VERB
crl-16366	489	30	if	if	SCONJ
crl-16366	489	31	you	you	PRON
crl-16366	489	32	would	would	AUX
crl-16366	489	33	like	like	VERB
crl-16366	489	34	to	to	ADP
crl-16366	489	35	:	:	PUNCT
crl-16366	489	36	55	55	NUM
crl-16366	489	37	66	66	NUM
crl-16366	489	38	1	1	NUM
crl-16366	489	39	(	(	PUNCT
crl-16366	489	40	lowest	low	ADJ
crl-16366	489	41	)	)	PUNCT
crl-16366	489	42	nmlkj	nmlkj	NOUN
crl-16366	489	43	2	2	NUM
crl-16366	489	44	nmlkj	nmlkj	NOUN
crl-16366	489	45	3	3	NUM
crl-16366	489	46	nmlkj	nmlkj	NOUN
crl-16366	489	47	4	4	NUM
crl-16366	489	48	nmlkj	nmlkj	NOUN
crl-16366	489	49	5	5	NUM
crl-16366	489	50	nmlkj	nmlkj	NOUN
crl-16366	489	51	6	6	NUM
crl-16366	489	52	nmlkj	nmlkj	NOUN
crl-16366	489	53	7	7	NUM
crl-16366	489	54	nmlkj	nmlkj	NOUN
crl-16366	489	55	8	8	NUM
crl-16366	489	56	nmlkj	nmlkj	NOUN
crl-16366	489	57	9	9	NUM
crl-16366	489	58	nmlkj	nmlkj	NOUN
crl-16366	489	59	10	10	NUM
crl-16366	489	60	(	(	PUNCT
crl-16366	489	61	highest	high	ADJ
crl-16366	489	62	)	)	PUNCT
crl-16366	489	63	nmlkj	nmlkj	NOUN
crl-16366	489	64	please	please	INTJ
crl-16366	489	65	elaborate	elaborate	VERB
crl-16366	489	66	on	on	ADP
crl-16366	489	67	why	why	SCONJ
crl-16366	489	68	you	you	PRON
crl-16366	489	69	rated	rate	VERB
crl-16366	489	70	as	as	SCONJ
crl-16366	489	71	you	you	PRON
crl-16366	489	72	did	do	VERB
crl-16366	489	73	(	(	PUNCT
crl-16366	489	74	quicker	quick	ADJ
crl-16366	489	75	/	/	SYM
crl-16366	489	76	slower	slow	ADJ
crl-16366	489	77	response	response	NOUN
crl-16366	489	78	than	than	ADP
crl-16366	489	79	expected;	expected;	PROPN
crl-16366	489	80	response	response	NOUN
crl-16366	489	81	was	be	AUX
crl-16366	489	82	adequate;	adequate;	VERB
crl-16366	489	83	general	general	ADJ
crl-16366	489	84	comfort	comfort	NOUN
crl-16366	489	85	level	level	NOUN
crl-16366	489	86	in	in	ADP
crl-16366	489	87	asking	ask	VERB
crl-16366	489	88	question	question	NOUN
crl-16366	489	89	,	,	PUNCT
crl-16366	489	90	etc	etc	X
crl-16366	489	91	.	.	X
crl-16366	489	92	):	):	PUNCT
crl-16366	489	93	55	55	NUM
crl-16366	489	94	66	66	NUM
crl-16366	489	95	340	340	NUM
crl-16366	489	96	college	college	NOUN
crl-16366	489	97	&	&	CCONJ
crl-16366	489	98	research	research	PROPN
crl-16366	489	99	libraries	library	NOUN
crl-16366	489	100	may	may	AUX
crl-16366	489	101	2014	2014	NUM
crl-16366	489	102	skype	skype	NOUN
crl-16366	489	103	survey	survey	NOUN
crl-16366	489	104	(	(	PUNCT
crl-16366	489	105	master)skype	master)skype	NOUN
crl-16366	489	106	survey	survey	NOUN
crl-16366	489	107	(	(	PUNCT
crl-16366	489	108	master)skype	master)skype	NOUN
crl-16366	489	109	survey	survey	NOUN
crl-16366	489	110	(	(	PUNCT
crl-16366	489	111	master)skype	master)skype	NOUN
crl-16366	489	112	survey	survey	NOUN
crl-16366	489	113	(	(	PUNCT
crl-16366	489	114	master	master	NOUN
crl-16366	489	115	)	)	PUNCT
crl-16366	489	116	7	7	NUM
crl-16366	489	117	.	.	X
crl-16366	489	118	please	please	INTJ
crl-16366	489	119	copy	copy	VERB
crl-16366	489	120	and	and	CCONJ
crl-16366	489	121	paste	paste	VERB
crl-16366	489	122	the	the	DET
crl-16366	489	123	second	second	ADJ
crl-16366	489	124	question	question	NOUN
crl-16366	489	125	that	that	PRON
crl-16366	489	126	you	you	PRON
crl-16366	489	127	asked	ask	VERB
crl-16366	489	128	.	.	PUNCT
crl-16366	490	1	8	8	X
crl-16366	490	2	.	.	X
crl-16366	490	3	please	please	AUX
crl-16366	490	4	provide	provide	VERB
crl-16366	490	5	a	a	DET
crl-16366	490	6	general	general	ADJ
crl-16366	490	7	description	description	NOUN
crl-16366	490	8	of	of	ADP
crl-16366	490	9	the	the	DET
crl-16366	490	10	answer	answer	NOUN
crl-16366	490	11	you	you	PRON
crl-16366	490	12	received	receive	VERB
crl-16366	490	13	to	to	PART
crl-16366	490	14	question	question	VERB
crl-16366	490	15	2	2	NUM
crl-16366	490	16	in	in	ADP
crl-16366	490	17	the	the	DET
crl-16366	490	18	form	form	NOUN
crl-16366	490	19	below	below	ADV
crl-16366	490	20	:	:	PUNCT
crl-16366	490	21	9	9	X
crl-16366	490	22	.	.	X
crl-16366	490	23	approximately	approximately	ADV
crl-16366	490	24	how	how	SCONJ
crl-16366	490	25	long	long	ADV
crl-16366	490	26	,	,	PUNCT
crl-16366	490	27	from	from	ADP
crl-16366	490	28	start	start	NOUN
crl-16366	490	29	 	 	SPACE
crl-16366	490	30	to	to	PART
crl-16366	490	31	 	 	SPACE
crl-16366	490	32	finish	finish	VERB
crl-16366	490	33	,	,	PUNCT
crl-16366	490	34	did	do	AUX
crl-16366	490	35	it	it	PRON
crl-16366	490	36	take	take	VERB
crl-16366	490	37	for	for	SCONJ
crl-16366	490	38	your	your	PRON
crl-16366	490	39	question	question	NOUN
crl-16366	490	40	to	to	PART
crl-16366	490	41	be	be	AUX
crl-16366	490	42	answered	answer	VERB
crl-16366	490	43	?	?	PUNCT
crl-16366	491	1	*	*	PUNCT
crl-16366	492	1	55	55	NUM
crl-16366	492	2	66	66	NUM
crl-16366	492	3	55	55	NUM
crl-16366	492	4	66	66	NUM
crl-16366	492	5	less	less	ADJ
crl-16366	492	6	than	than	ADP
crl-16366	492	7	1	1	NUM
crl-16366	492	8	minute	minute	NOUN
crl-16366	492	9	nmlkj	nmlkj	NOUN
crl-16366	492	10	1–5	1–5	NUM
crl-16366	492	11	minutes	minute	NOUN
crl-16366	492	12	nmlkj	nmlkj	NOUN
crl-16366	492	13	6–10	6–10	PROPN
crl-16366	492	14	minutes	minute	NOUN
crl-16366	492	15	nmlkj	nmlkj	ADJ
crl-16366	492	16	11–15	11–15	NUM
crl-16366	492	17	minutes	minute	NOUN
crl-16366	492	18	nmlkj	nmlkj	ADJ
crl-16366	492	19	16–30	16–30	NUM
crl-16366	492	20	minutes	minute	NOUN
crl-16366	492	21	nmlkj	nmlkj	ADJ
crl-16366	492	22	31–60	31–60	NUM
crl-16366	492	23	minutes	minute	NOUN
crl-16366	492	24	nmlkj	nmlkj	VERB
crl-16366	492	25	1–2	1–2	NUM
crl-16366	492	26	hours	hour	NOUN
crl-16366	492	27	nmlkj	nmlkj	ADJ
crl-16366	492	28	2	2	NUM
crl-16366	492	29	+	+	NUM
crl-16366	492	30	hours	hour	NOUN
crl-16366	492	31	nmlkj	nmlkj	VERB
crl-16366	492	32	please	please	INTJ
crl-16366	492	33	elaborate	elaborate	VERB
crl-16366	492	34	if	if	SCONJ
crl-16366	492	35	you	you	PRON
crl-16366	492	36	would	would	AUX
crl-16366	492	37	like	like	VERB
crl-16366	492	38	to	to	ADP
crl-16366	492	39	:	:	PUNCT
crl-16366	492	40	55	55	NUM
crl-16366	492	41	66	66	NUM
crl-16366	492	42	appendix	appendix	PROPN
crl-16366	492	43	f.	f.	PROPN
crl-16366	492	44	skype	skype	PROPN
crl-16366	492	45	online	online	PROPN
crl-16366	492	46	surveyskype	surveyskype	PROPN
crl-16366	492	47	survey	survey	NOUN
crl-16366	492	48	(	(	PUNCT
crl-16366	492	49	master)skype	master)skype	NOUN
crl-16366	492	50	survey	survey	NOUN
crl-16366	492	51	(	(	PUNCT
crl-16366	492	52	master)skype	master)skype	NOUN
crl-16366	492	53	survey	survey	NOUN
crl-16366	492	54	(	(	PUNCT
crl-16366	492	55	master)skype	master)skype	NOUN
crl-16366	492	56	survey	survey	NOUN
crl-16366	492	57	(	(	PUNCT
crl-16366	492	58	master	master	NOUN
crl-16366	492	59	)	)	PUNCT
crl-16366	492	60	please	please	INTJ
crl-16366	492	61	give	give	VERB
crl-16366	492	62	us	we	PRON
crl-16366	492	63	your	your	PRON
crl-16366	492	64	feedback	feedback	NOUN
crl-16366	492	65	on	on	ADP
crl-16366	492	66	receiving	receive	VERB
crl-16366	492	67	assistance	assistance	NOUN
crl-16366	492	68	via	via	ADP
crl-16366	492	69	skype	skype	NOUN
crl-16366	492	70	by	by	ADP
crl-16366	492	71	answering	answer	VERB
crl-16366	492	72	the	the	DET
crl-16366	492	73	following	follow	VERB
crl-16366	492	74	questions	question	NOUN
crl-16366	492	75	.	.	PUNCT
crl-16366	493	1	1	1	X
crl-16366	493	2	.	.	X
crl-16366	493	3	your	your	PRON
crl-16366	493	4	name	name	NOUN
crl-16366	493	5	:	:	PUNCT
crl-16366	493	6	2	2	X
crl-16366	493	7	.	.	X
crl-16366	493	8	to	to	PART
crl-16366	493	9	which	which	PRON
crl-16366	493	10	university	university	NOUN
crl-16366	493	11	library	library	NOUN
crl-16366	493	12	did	do	AUX
crl-16366	493	13	you	you	PRON
crl-16366	493	14	direct	direct	VERB
crl-16366	493	15	your	your	PRON
crl-16366	493	16	questions	question	NOUN
crl-16366	493	17	for	for	ADP
crl-16366	493	18	this	this	DET
crl-16366	493	19	study	study	NOUN
crl-16366	493	20	?	?	PUNCT
crl-16366	494	1	3	3	X
crl-16366	494	2	.	.	X
crl-16366	494	3	please	please	INTJ
crl-16366	494	4	copy	copy	VERB
crl-16366	494	5	and	and	CCONJ
crl-16366	494	6	paste	paste	VERB
crl-16366	494	7	the	the	DET
crl-16366	494	8	first	first	ADJ
crl-16366	494	9	question	question	NOUN
crl-16366	494	10	that	that	PRON
crl-16366	494	11	you	you	PRON
crl-16366	494	12	asked	ask	VERB
crl-16366	494	13	.	.	PUNCT
crl-16366	495	1	4	4	X
crl-16366	495	2	.	.	X
crl-16366	495	3	please	please	AUX
crl-16366	495	4	provide	provide	VERB
crl-16366	495	5	a	a	DET
crl-16366	495	6	general	general	ADJ
crl-16366	495	7	description	description	NOUN
crl-16366	495	8	of	of	ADP
crl-16366	495	9	the	the	DET
crl-16366	495	10	answer	answer	NOUN
crl-16366	495	11	you	you	PRON
crl-16366	495	12	received	receive	VERB
crl-16366	495	13	to	to	PART
crl-16366	495	14	question	question	VERB
crl-16366	495	15	1	1	NUM
crl-16366	495	16	in	in	ADP
crl-16366	495	17	the	the	DET
crl-16366	495	18	form	form	NOUN
crl-16366	495	19	below	below	ADV
crl-16366	495	20	:	:	PUNCT
crl-16366	495	21	1	1	X
crl-16366	495	22	.	.	X
crl-16366	495	23	 	 	SPACE
crl-16366	495	24	skype	skype	ADJ
crl-16366	495	25	format	format	NOUN
crl-16366	495	26	*	*	PUNCT
crl-16366	496	1	*	*	PUNCT
crl-16366	496	2	55	55	NUM
crl-16366	496	3	66	66	NUM
crl-16366	496	4	55	55	NUM
crl-16366	496	5	66	66	NUM
crl-16366	496	6	university	university	NOUN
crl-16366	496	7	anmlkj	anmlkj	NOUN
crl-16366	496	8	university	university	NOUN
crl-16366	496	9	bnmlkj	bnmlkj	NOUN
crl-16366	496	10	a	a	DET
crl-16366	496	11	usability	usability	NOUN
crl-16366	496	12	evaluation	evaluation	NOUN
crl-16366	496	13	of	of	ADP
crl-16366	496	14	academic	academic	ADJ
crl-16366	496	15	virtual	virtual	ADJ
crl-16366	496	16	reference	reference	NOUN
crl-16366	496	17	services	service	VERB
crl-16366	496	18	341	341	NUM
crl-16366	496	19	appendix	appendix	PROPN
crl-16366	496	20	f.	f.	PROPN
crl-16366	496	21	skype	skype	PROPN
crl-16366	496	22	online	online	PROPN
crl-16366	496	23	surveyskype	surveyskype	PROPN
crl-16366	496	24	survey	survey	NOUN
crl-16366	496	25	(	(	PUNCT
crl-16366	496	26	master)skype	master)skype	NOUN
crl-16366	496	27	survey	survey	NOUN
crl-16366	496	28	(	(	PUNCT
crl-16366	496	29	master)skype	master)skype	NOUN
crl-16366	496	30	survey	survey	NOUN
crl-16366	496	31	(	(	PUNCT
crl-16366	496	32	master)skype	master)skype	NOUN
crl-16366	496	33	survey	survey	NOUN
crl-16366	496	34	(	(	PUNCT
crl-16366	496	35	master	master	NOUN
crl-16366	496	36	)	)	PUNCT
crl-16366	496	37	please	please	INTJ
crl-16366	496	38	give	give	VERB
crl-16366	496	39	us	we	PRON
crl-16366	496	40	your	your	PRON
crl-16366	496	41	feedback	feedback	NOUN
crl-16366	496	42	on	on	ADP
crl-16366	496	43	receiving	receive	VERB
crl-16366	496	44	assistance	assistance	NOUN
crl-16366	496	45	via	via	ADP
crl-16366	496	46	skype	skype	NOUN
crl-16366	496	47	by	by	ADP
crl-16366	496	48	answering	answer	VERB
crl-16366	496	49	the	the	DET
crl-16366	496	50	following	follow	VERB
crl-16366	496	51	questions	question	NOUN
crl-16366	496	52	.	.	PUNCT
crl-16366	497	1	1	1	X
crl-16366	497	2	.	.	X
crl-16366	497	3	your	your	PRON
crl-16366	497	4	name	name	NOUN
crl-16366	497	5	:	:	PUNCT
crl-16366	497	6	2	2	X
crl-16366	497	7	.	.	X
crl-16366	497	8	to	to	PART
crl-16366	497	9	which	which	PRON
crl-16366	497	10	university	university	NOUN
crl-16366	497	11	library	library	NOUN
crl-16366	497	12	did	do	AUX
crl-16366	497	13	you	you	PRON
crl-16366	497	14	direct	direct	VERB
crl-16366	497	15	your	your	PRON
crl-16366	497	16	questions	question	NOUN
crl-16366	497	17	for	for	ADP
crl-16366	497	18	this	this	DET
crl-16366	497	19	study	study	NOUN
crl-16366	497	20	?	?	PUNCT
crl-16366	498	1	3	3	X
crl-16366	498	2	.	.	X
crl-16366	498	3	please	please	INTJ
crl-16366	498	4	copy	copy	VERB
crl-16366	498	5	and	and	CCONJ
crl-16366	498	6	paste	paste	VERB
crl-16366	498	7	the	the	DET
crl-16366	498	8	first	first	ADJ
crl-16366	498	9	question	question	NOUN
crl-16366	498	10	that	that	PRON
crl-16366	498	11	you	you	PRON
crl-16366	498	12	asked	ask	VERB
crl-16366	498	13	.	.	PUNCT
crl-16366	499	1	4	4	X
crl-16366	499	2	.	.	X
crl-16366	499	3	please	please	AUX
crl-16366	499	4	provide	provide	VERB
crl-16366	499	5	a	a	DET
crl-16366	499	6	general	general	ADJ
crl-16366	499	7	description	description	NOUN
crl-16366	499	8	of	of	ADP
crl-16366	499	9	the	the	DET
crl-16366	499	10	answer	answer	NOUN
crl-16366	499	11	you	you	PRON
crl-16366	499	12	received	receive	VERB
crl-16366	499	13	to	to	PART
crl-16366	499	14	question	question	VERB
crl-16366	499	15	1	1	NUM
crl-16366	499	16	in	in	ADP
crl-16366	499	17	the	the	DET
crl-16366	499	18	form	form	NOUN
crl-16366	499	19	below	below	ADV
crl-16366	499	20	:	:	PUNCT
crl-16366	499	21	1	1	X
crl-16366	499	22	.	.	X
crl-16366	499	23	 	 	SPACE
crl-16366	499	24	skype	skype	ADJ
crl-16366	499	25	format	format	NOUN
crl-16366	499	26	*	*	PUNCT
crl-16366	500	1	*	*	PUNCT
crl-16366	500	2	55	55	NUM
crl-16366	500	3	66	66	NUM
crl-16366	500	4	55	55	NUM
crl-16366	500	5	66	66	NUM
crl-16366	500	6	university	university	NOUN
crl-16366	500	7	anmlkj	anmlkj	NOUN
crl-16366	500	8	university	university	PROPN
crl-16366	500	9	bnmlkj	bnmlkj	PROPN
crl-16366	500	10	skype	skype	PROPN
crl-16366	500	11	survey	survey	NOUN
crl-16366	500	12	(	(	PUNCT
crl-16366	500	13	master)skype	master)skype	NOUN
crl-16366	500	14	survey	survey	NOUN
crl-16366	500	15	(	(	PUNCT
crl-16366	500	16	master)skype	master)skype	NOUN
crl-16366	500	17	survey	survey	NOUN
crl-16366	500	18	(	(	PUNCT
crl-16366	500	19	master)skype	master)skype	NOUN
crl-16366	500	20	survey	survey	NOUN
crl-16366	500	21	(	(	PUNCT
crl-16366	500	22	master	master	NOUN
crl-16366	500	23	)	)	PUNCT
crl-16366	500	24	10	10	NUM
crl-16366	500	25	.	.	PUNCT
crl-16366	501	1	on	on	ADP
crl-16366	501	2	a	a	DET
crl-16366	501	3	scale	scale	NOUN
crl-16366	501	4	from	from	ADP
crl-16366	501	5	1—10	1—10	NUM
crl-16366	501	6	(	(	PUNCT
crl-16366	501	7	1	1	NUM
crl-16366	501	8	=	=	NUM
crl-16366	501	9	lowest	low	ADJ
crl-16366	501	10	,	,	PUNCT
crl-16366	501	11	10	10	NUM
crl-16366	501	12	=	=	NUM
crl-16366	501	13	highest	high	ADJ
crl-16366	501	14	satsifaction	satsifaction	NOUN
crl-16366	501	15	)	)	PUNCT
crl-16366	501	16	,	,	PUNCT
crl-16366	501	17	rate	rate	VERB
crl-16366	501	18	how	how	SCONJ
crl-16366	501	19	satisfied	satisfied	ADJ
crl-16366	501	20	you	you	PRON
crl-16366	501	21	were	be	AUX
crl-16366	501	22	with	with	ADP
crl-16366	501	23	the	the	DET
crl-16366	501	24	overall	overall	ADJ
crl-16366	501	25	experience	experience	NOUN
crl-16366	501	26	in	in	ADP
crl-16366	501	27	getting	get	VERB
crl-16366	501	28	your	your	PRON
crl-16366	501	29	second	second	ADJ
crl-16366	501	30	question	question	NOUN
crl-16366	501	31	answered	answer	VERB
crl-16366	501	32	.	.	PUNCT
crl-16366	502	1	11	11	NUM
crl-16366	502	2	.	.	X
crl-16366	503	1	overall	overall	ADV
crl-16366	503	2	,	,	PUNCT
crl-16366	503	3	using	use	VERB
crl-16366	503	4	a	a	DET
crl-16366	503	5	scale	scale	NOUN
crl-16366	503	6	from	from	ADP
crl-16366	503	7	1—10	1—10	NUM
crl-16366	503	8	(	(	PUNCT
crl-16366	503	9	1	1	NUM
crl-16366	503	10	=	=	NUM
crl-16366	503	11	lowest	low	ADJ
crl-16366	503	12	,	,	PUNCT
crl-16366	503	13	10	10	NUM
crl-16366	503	14	=	=	NUM
crl-16366	503	15	highest	high	ADJ
crl-16366	503	16	satsifaction	satsifaction	NOUN
crl-16366	503	17	)	)	PUNCT
crl-16366	503	18	,	,	PUNCT
crl-16366	503	19	rate	rate	VERB
crl-16366	503	20	how	how	SCONJ
crl-16366	503	21	satisfied	satisfied	ADJ
crl-16366	503	22	you	you	PRON
crl-16366	503	23	were	be	AUX
crl-16366	503	24	with	with	ADP
crl-16366	503	25	the	the	DET
crl-16366	503	26	overall	overall	ADJ
crl-16366	503	27	reference	reference	NOUN
crl-16366	503	28	assistance	assistance	NOUN
crl-16366	503	29	you	you	PRON
crl-16366	503	30	received	receive	VERB
crl-16366	503	31	using	use	VERB
crl-16366	503	32	skype	skype	NOUN
crl-16366	503	33	.	.	PUNCT
crl-16366	504	1	1	1	NUM
crl-16366	504	2	(	(	PUNCT
crl-16366	504	3	lowest	low	ADJ
crl-16366	504	4	)	)	PUNCT
crl-16366	504	5	nmlkj	nmlkj	NOUN
crl-16366	504	6	2	2	NUM
crl-16366	504	7	nmlkj	nmlkj	NOUN
crl-16366	504	8	3	3	NUM
crl-16366	504	9	nmlkj	nmlkj	NOUN
crl-16366	504	10	4	4	NUM
crl-16366	504	11	nmlkj	nmlkj	NOUN
crl-16366	504	12	5	5	NUM
crl-16366	504	13	nmlkj	nmlkj	NOUN
crl-16366	504	14	6	6	NUM
crl-16366	504	15	nmlkj	nmlkj	NOUN
crl-16366	504	16	7	7	NUM
crl-16366	504	17	nmlkj	nmlkj	NOUN
crl-16366	504	18	8	8	NUM
crl-16366	504	19	nmlkj	nmlkj	NOUN
crl-16366	504	20	9	9	NUM
crl-16366	504	21	nmlkj	nmlkj	NOUN
crl-16366	504	22	10	10	NUM
crl-16366	504	23	(	(	PUNCT
crl-16366	504	24	highest	high	ADJ
crl-16366	504	25	)	)	PUNCT
crl-16366	504	26	nmlkj	nmlkj	NOUN
crl-16366	504	27	please	please	INTJ
crl-16366	504	28	elaborate	elaborate	VERB
crl-16366	504	29	on	on	ADP
crl-16366	504	30	why	why	SCONJ
crl-16366	504	31	you	you	PRON
crl-16366	504	32	rated	rate	VERB
crl-16366	504	33	as	as	SCONJ
crl-16366	504	34	you	you	PRON
crl-16366	504	35	did	do	VERB
crl-16366	504	36	(	(	PUNCT
crl-16366	504	37	quicker	quick	ADJ
crl-16366	504	38	/	/	SYM
crl-16366	504	39	slower	slow	ADJ
crl-16366	504	40	response	response	NOUN
crl-16366	504	41	than	than	ADP
crl-16366	504	42	expected;	expected;	PROPN
crl-16366	504	43	response	response	NOUN
crl-16366	504	44	was	be	AUX
crl-16366	504	45	adequate;	adequate;	VERB
crl-16366	504	46	general	general	ADJ
crl-16366	504	47	comfort	comfort	NOUN
crl-16366	504	48	level	level	NOUN
crl-16366	504	49	in	in	ADP
crl-16366	504	50	asking	ask	VERB
crl-16366	504	51	question	question	NOUN
crl-16366	504	52	,	,	PUNCT
crl-16366	504	53	etc	etc	X
crl-16366	504	54	.	.	X
crl-16366	504	55	):	):	PUNCT
crl-16366	504	56	55	55	NUM
crl-16366	504	57	66	66	NUM
crl-16366	504	58	1	1	NUM
crl-16366	504	59	(	(	PUNCT
crl-16366	504	60	lowest	low	ADJ
crl-16366	504	61	)	)	PUNCT
crl-16366	504	62	nmlkj	nmlkj	NOUN
crl-16366	504	63	2	2	NUM
crl-16366	504	64	nmlkj	nmlkj	NOUN
crl-16366	504	65	3	3	NUM
crl-16366	504	66	nmlkj	nmlkj	NOUN
crl-16366	504	67	4	4	NUM
crl-16366	504	68	nmlkj	nmlkj	NOUN
crl-16366	504	69	5	5	NUM
crl-16366	504	70	nmlkj	nmlkj	NOUN
crl-16366	504	71	6	6	NUM
crl-16366	504	72	nmlkj	nmlkj	NOUN
crl-16366	504	73	7	7	NUM
crl-16366	504	74	nmlkj	nmlkj	NOUN
crl-16366	504	75	8	8	NUM
crl-16366	504	76	nmlkj	nmlkj	NOUN
crl-16366	504	77	9	9	NUM
crl-16366	504	78	nmlkj	nmlkj	NOUN
crl-16366	504	79	10	10	NUM
crl-16366	504	80	(	(	PUNCT
crl-16366	504	81	highest	high	ADJ
crl-16366	504	82	)	)	PUNCT
crl-16366	504	83	nmlkj	nmlkj	NOUN
crl-16366	504	84	please	please	INTJ
crl-16366	504	85	elaborate	elaborate	VERB
crl-16366	504	86	on	on	ADP
crl-16366	504	87	why	why	SCONJ
crl-16366	504	88	you	you	PRON
crl-16366	504	89	rated	rate	VERB
crl-16366	504	90	as	as	SCONJ
crl-16366	504	91	you	you	PRON
crl-16366	504	92	did	do	VERB
crl-16366	504	93	:	:	PUNCT
crl-16366	504	94	55	55	NUM
crl-16366	504	95	66	66	NUM
crl-16366	504	96	skype	skype	NOUN
crl-16366	504	97	survey	survey	NOUN
crl-16366	504	98	(	(	PUNCT
crl-16366	504	99	master)skype	master)skype	NOUN
crl-16366	504	100	survey	survey	NOUN
crl-16366	504	101	(	(	PUNCT
crl-16366	504	102	master)skype	master)skype	NOUN
crl-16366	504	103	survey	survey	NOUN
crl-16366	504	104	(	(	PUNCT
crl-16366	504	105	master)skype	master)skype	NOUN
crl-16366	504	106	survey	survey	NOUN
crl-16366	504	107	(	(	PUNCT
crl-16366	504	108	master	master	NOUN
crl-16366	504	109	)	)	PUNCT
crl-16366	504	110	12	12	NUM
crl-16366	504	111	.	.	PUNCT
crl-16366	505	1	how	how	SCONJ
crl-16366	505	2	did	do	AUX
crl-16366	505	3	the	the	DET
crl-16366	505	4	assistance	assistance	NOUN
crl-16366	505	5	you	you	PRON
crl-16366	505	6	received	receive	VERB
crl-16366	505	7	via	via	ADP
crl-16366	505	8	skype	skype	PROPN
crl-16366	505	9	compare	compare	VERB
crl-16366	505	10	overall	overall	ADV
crl-16366	505	11	to	to	ADP
crl-16366	505	12	e	e	NOUN
crl-16366	505	13	-	-	NOUN
crl-16366	505	14	mail	mail	NOUN
crl-16366	505	15	?	?	PUNCT
crl-16366	506	1	13	13	NUM
crl-16366	506	2	.	.	PUNCT
crl-16366	507	1	how	how	SCONJ
crl-16366	507	2	did	do	AUX
crl-16366	507	3	the	the	DET
crl-16366	507	4	assistance	assistance	NOUN
crl-16366	507	5	you	you	PRON
crl-16366	507	6	received	receive	VERB
crl-16366	507	7	via	via	ADP
crl-16366	507	8	skype	skype	PROPN
crl-16366	507	9	compare	compare	VERB
crl-16366	507	10	overall	overall	ADV
crl-16366	507	11	to	to	ADP
crl-16366	507	12	telephone	telephone	NOUN
crl-16366	507	13	?	?	PUNCT
crl-16366	508	1	overall	overall	ADV
crl-16366	508	2	,	,	PUNCT
crl-16366	508	3	i	i	PRON
crl-16366	508	4	liked	like	VERB
crl-16366	508	5	skype	skype	NOUN
crl-16366	508	6	more	more	ADJ
crl-16366	508	7	than	than	ADP
crl-16366	508	8	e	e	NOUN
crl-16366	508	9	-	-	NOUN
crl-16366	508	10	mail	mail	NOUN
crl-16366	508	11	nmlkj	nmlkj	NOUN
crl-16366	508	12	about	about	ADP
crl-16366	508	13	the	the	DET
crl-16366	508	14	same	same	ADJ
crl-16366	508	15	nmlkj	nmlkj	NOUN
crl-16366	508	16	overall	overall	NOUN
crl-16366	508	17	,	,	PUNCT
crl-16366	508	18	i	i	PRON
crl-16366	508	19	liked	like	VERB
crl-16366	508	20	skype	skype	NOUN
crl-16366	508	21	less	less	ADJ
crl-16366	508	22	than	than	SCONJ
crl-16366	508	23	e	e	NOUN
crl-16366	508	24	-	-	NOUN
crl-16366	508	25	mail	mail	NOUN
crl-16366	508	26	nmlkj	nmlkj	NOUN
crl-16366	508	27	please	please	INTJ
crl-16366	508	28	elaborate	elaborate	VERB
crl-16366	508	29	on	on	ADP
crl-16366	508	30	your	your	PRON
crl-16366	508	31	comparison	comparison	NOUN
crl-16366	508	32	between	between	ADP
crl-16366	508	33	the	the	DET
crl-16366	508	34	two	two	NUM
crl-16366	508	35	:	:	PUNCT
crl-16366	508	36	55	55	NUM
crl-16366	508	37	66	66	NUM
crl-16366	508	38	overall	overall	NOUN
crl-16366	508	39	,	,	PUNCT
crl-16366	508	40	i	i	PRON
crl-16366	508	41	liked	like	VERB
crl-16366	508	42	skype	skype	NOUN
crl-16366	508	43	more	more	ADJ
crl-16366	508	44	than	than	ADP
crl-16366	508	45	telephone	telephone	NOUN
crl-16366	508	46	nmlkj	nmlkj	NOUN
crl-16366	508	47	about	about	ADP
crl-16366	508	48	the	the	DET
crl-16366	508	49	same	same	ADJ
crl-16366	508	50	nmlkj	nmlkj	NOUN
crl-16366	508	51	overall	overall	NOUN
crl-16366	508	52	,	,	PUNCT
crl-16366	508	53	i	i	PRON
crl-16366	508	54	liked	like	VERB
crl-16366	508	55	skype	skype	NOUN
crl-16366	508	56	less	less	ADJ
crl-16366	508	57	than	than	ADP
crl-16366	508	58	telephone	telephone	NOUN
crl-16366	508	59	nmlkj	nmlkj	NOUN
crl-16366	508	60	please	please	INTJ
crl-16366	508	61	elaborate	elaborate	VERB
crl-16366	508	62	on	on	ADP
crl-16366	508	63	your	your	PRON
crl-16366	508	64	comparison	comparison	NOUN
crl-16366	508	65	between	between	ADP
crl-16366	508	66	the	the	DET
crl-16366	508	67	two	two	NUM
crl-16366	508	68	:	:	PUNCT
crl-16366	508	69	55	55	NUM
crl-16366	508	70	66	66	NUM
crl-16366	508	71	342	342	NUM
crl-16366	508	72	college	college	PROPN
crl-16366	508	73	&	&	CCONJ
crl-16366	508	74	research	research	PROPN
crl-16366	508	75	libraries	library	NOUN
crl-16366	508	76	may	may	AUX
crl-16366	508	77	2014	2014	NUM
crl-16366	508	78	skype	skype	NOUN
crl-16366	508	79	survey	survey	NOUN
crl-16366	508	80	(	(	PUNCT
crl-16366	508	81	master)skype	master)skype	NOUN
crl-16366	508	82	survey	survey	NOUN
crl-16366	508	83	(	(	PUNCT
crl-16366	508	84	master)skype	master)skype	NOUN
crl-16366	508	85	survey	survey	NOUN
crl-16366	508	86	(	(	PUNCT
crl-16366	508	87	master)skype	master)skype	NOUN
crl-16366	508	88	survey	survey	NOUN
crl-16366	508	89	(	(	PUNCT
crl-16366	508	90	master	master	NOUN
crl-16366	508	91	)	)	PUNCT
crl-16366	508	92	12	12	NUM
crl-16366	508	93	.	.	PUNCT
crl-16366	509	1	how	how	SCONJ
crl-16366	509	2	did	do	AUX
crl-16366	509	3	the	the	DET
crl-16366	509	4	assistance	assistance	NOUN
crl-16366	509	5	you	you	PRON
crl-16366	509	6	received	receive	VERB
crl-16366	509	7	via	via	ADP
crl-16366	509	8	skype	skype	PROPN
crl-16366	509	9	compare	compare	VERB
crl-16366	509	10	overall	overall	ADV
crl-16366	509	11	to	to	ADP
crl-16366	509	12	e	e	NOUN
crl-16366	509	13	-	-	NOUN
crl-16366	509	14	mail	mail	NOUN
crl-16366	509	15	?	?	PUNCT
crl-16366	510	1	13	13	NUM
crl-16366	510	2	.	.	PUNCT
crl-16366	511	1	how	how	SCONJ
crl-16366	511	2	did	do	AUX
crl-16366	511	3	the	the	DET
crl-16366	511	4	assistance	assistance	NOUN
crl-16366	511	5	you	you	PRON
crl-16366	511	6	received	receive	VERB
crl-16366	511	7	via	via	ADP
crl-16366	511	8	skype	skype	PROPN
crl-16366	511	9	compare	compare	VERB
crl-16366	511	10	overall	overall	ADV
crl-16366	511	11	to	to	ADP
crl-16366	511	12	telephone	telephone	NOUN
crl-16366	511	13	?	?	PUNCT
crl-16366	512	1	overall	overall	ADV
crl-16366	512	2	,	,	PUNCT
crl-16366	512	3	i	i	PRON
crl-16366	512	4	liked	like	VERB
crl-16366	512	5	skype	skype	NOUN
crl-16366	512	6	more	more	ADJ
crl-16366	512	7	than	than	ADP
crl-16366	512	8	e	e	NOUN
crl-16366	512	9	-	-	NOUN
crl-16366	512	10	mail	mail	NOUN
crl-16366	512	11	nmlkj	nmlkj	NOUN
crl-16366	512	12	about	about	ADP
crl-16366	512	13	the	the	DET
crl-16366	512	14	same	same	ADJ
crl-16366	512	15	nmlkj	nmlkj	NOUN
crl-16366	512	16	overall	overall	NOUN
crl-16366	512	17	,	,	PUNCT
crl-16366	512	18	i	i	PRON
crl-16366	512	19	liked	like	VERB
crl-16366	512	20	skype	skype	NOUN
crl-16366	512	21	less	less	ADJ
crl-16366	512	22	than	than	SCONJ
crl-16366	512	23	e	e	NOUN
crl-16366	512	24	-	-	NOUN
crl-16366	512	25	mail	mail	NOUN
crl-16366	512	26	nmlkj	nmlkj	NOUN
crl-16366	512	27	please	please	INTJ
crl-16366	512	28	elaborate	elaborate	VERB
crl-16366	512	29	on	on	ADP
crl-16366	512	30	your	your	PRON
crl-16366	512	31	comparison	comparison	NOUN
crl-16366	512	32	between	between	ADP
crl-16366	512	33	the	the	DET
crl-16366	512	34	two	two	NUM
crl-16366	512	35	:	:	PUNCT
crl-16366	512	36	55	55	NUM
crl-16366	512	37	66	66	NUM
crl-16366	512	38	overall	overall	NOUN
crl-16366	512	39	,	,	PUNCT
crl-16366	512	40	i	i	PRON
crl-16366	512	41	liked	like	VERB
crl-16366	512	42	skype	skype	NOUN
crl-16366	512	43	more	more	ADJ
crl-16366	512	44	than	than	ADP
crl-16366	512	45	telephone	telephone	NOUN
crl-16366	512	46	nmlkj	nmlkj	NOUN
crl-16366	512	47	about	about	ADP
crl-16366	512	48	the	the	DET
crl-16366	512	49	same	same	ADJ
crl-16366	512	50	nmlkj	nmlkj	NOUN
crl-16366	512	51	overall	overall	NOUN
crl-16366	512	52	,	,	PUNCT
crl-16366	512	53	i	i	PRON
crl-16366	512	54	liked	like	VERB
crl-16366	512	55	skype	skype	NOUN
crl-16366	512	56	less	less	ADJ
crl-16366	512	57	than	than	ADP
crl-16366	512	58	telephone	telephone	NOUN
crl-16366	512	59	nmlkj	nmlkj	NOUN
crl-16366	512	60	please	please	INTJ
crl-16366	512	61	elaborate	elaborate	VERB
crl-16366	512	62	on	on	ADP
crl-16366	512	63	your	your	PRON
crl-16366	512	64	comparison	comparison	NOUN
crl-16366	512	65	between	between	ADP
crl-16366	512	66	the	the	DET
crl-16366	512	67	two	two	NUM
crl-16366	512	68	:	:	PUNCT
crl-16366	512	69	55	55	NUM
crl-16366	512	70	66	66	NUM
crl-16366	512	71	appendix	appendix	PROPN
crl-16366	512	72	f.	f.	PROPN
crl-16366	512	73	skype	skype	PROPN
crl-16366	512	74	online	online	PROPN
crl-16366	512	75	surveyskype	surveyskype	PROPN
crl-16366	512	76	survey	survey	NOUN
crl-16366	512	77	(	(	PUNCT
crl-16366	512	78	master)skype	master)skype	NOUN
crl-16366	512	79	survey	survey	NOUN
crl-16366	512	80	(	(	PUNCT
crl-16366	512	81	master)skype	master)skype	NOUN
crl-16366	512	82	survey	survey	NOUN
crl-16366	512	83	(	(	PUNCT
crl-16366	512	84	master)skype	master)skype	NOUN
crl-16366	512	85	survey	survey	NOUN
crl-16366	512	86	(	(	PUNCT
crl-16366	512	87	master	master	NOUN
crl-16366	512	88	)	)	PUNCT
crl-16366	512	89	please	please	INTJ
crl-16366	512	90	give	give	VERB
crl-16366	512	91	us	we	PRON
crl-16366	512	92	your	your	PRON
crl-16366	512	93	feedback	feedback	NOUN
crl-16366	512	94	on	on	ADP
crl-16366	512	95	receiving	receive	VERB
crl-16366	512	96	assistance	assistance	NOUN
crl-16366	512	97	via	via	ADP
crl-16366	512	98	skype	skype	NOUN
crl-16366	512	99	by	by	ADP
crl-16366	512	100	answering	answer	VERB
crl-16366	512	101	the	the	DET
crl-16366	512	102	following	follow	VERB
crl-16366	512	103	questions	question	NOUN
crl-16366	512	104	.	.	PUNCT
crl-16366	513	1	1	1	X
crl-16366	513	2	.	.	X
crl-16366	513	3	your	your	PRON
crl-16366	513	4	name	name	NOUN
crl-16366	513	5	:	:	PUNCT
crl-16366	513	6	2	2	X
crl-16366	513	7	.	.	X
crl-16366	513	8	to	to	PART
crl-16366	513	9	which	which	PRON
crl-16366	513	10	university	university	NOUN
crl-16366	513	11	library	library	NOUN
crl-16366	513	12	did	do	AUX
crl-16366	513	13	you	you	PRON
crl-16366	513	14	direct	direct	VERB
crl-16366	513	15	your	your	PRON
crl-16366	513	16	questions	question	NOUN
crl-16366	513	17	for	for	ADP
crl-16366	513	18	this	this	DET
crl-16366	513	19	study	study	NOUN
crl-16366	513	20	?	?	PUNCT
crl-16366	514	1	3	3	X
crl-16366	514	2	.	.	X
crl-16366	514	3	please	please	INTJ
crl-16366	514	4	copy	copy	VERB
crl-16366	514	5	and	and	CCONJ
crl-16366	514	6	paste	paste	VERB
crl-16366	514	7	the	the	DET
crl-16366	514	8	first	first	ADJ
crl-16366	514	9	question	question	NOUN
crl-16366	514	10	that	that	PRON
crl-16366	514	11	you	you	PRON
crl-16366	514	12	asked	ask	VERB
crl-16366	514	13	.	.	PUNCT
crl-16366	515	1	4	4	X
crl-16366	515	2	.	.	X
crl-16366	515	3	please	please	AUX
crl-16366	515	4	provide	provide	VERB
crl-16366	515	5	a	a	DET
crl-16366	515	6	general	general	ADJ
crl-16366	515	7	description	description	NOUN
crl-16366	515	8	of	of	ADP
crl-16366	515	9	the	the	DET
crl-16366	515	10	answer	answer	NOUN
crl-16366	515	11	you	you	PRON
crl-16366	515	12	received	receive	VERB
crl-16366	515	13	to	to	PART
crl-16366	515	14	question	question	VERB
crl-16366	515	15	1	1	NUM
crl-16366	515	16	in	in	ADP
crl-16366	515	17	the	the	DET
crl-16366	515	18	form	form	NOUN
crl-16366	515	19	below	below	ADV
crl-16366	515	20	:	:	PUNCT
crl-16366	515	21	1	1	X
crl-16366	515	22	.	.	X
crl-16366	515	23	 	 	SPACE
crl-16366	515	24	skype	skype	ADJ
crl-16366	515	25	format	format	NOUN
crl-16366	515	26	*	*	PUNCT
crl-16366	516	1	*	*	PUNCT
crl-16366	516	2	55	55	NUM
crl-16366	516	3	66	66	NUM
crl-16366	516	4	55	55	NUM
crl-16366	516	5	66	66	NUM
crl-16366	516	6	university	university	NOUN
crl-16366	516	7	anmlkj	anmlkj	NOUN
crl-16366	516	8	university	university	PROPN
crl-16366	516	9	bnmlkj	bnmlkj	PROPN
crl-16366	516	10	skype	skype	PROPN
crl-16366	516	11	survey	survey	NOUN
crl-16366	516	12	(	(	PUNCT
crl-16366	516	13	master)skype	master)skype	NOUN
crl-16366	516	14	survey	survey	NOUN
crl-16366	516	15	(	(	PUNCT
crl-16366	516	16	master)skype	master)skype	NOUN
crl-16366	516	17	survey	survey	NOUN
crl-16366	516	18	(	(	PUNCT
crl-16366	516	19	master)skype	master)skype	NOUN
crl-16366	516	20	survey	survey	NOUN
crl-16366	516	21	(	(	PUNCT
crl-16366	516	22	master	master	NOUN
crl-16366	516	23	)	)	PUNCT
crl-16366	516	24	14	14	NUM
crl-16366	516	25	.	.	PUNCT
crl-16366	517	1	how	how	SCONJ
crl-16366	517	2	did	do	AUX
crl-16366	517	3	the	the	DET
crl-16366	517	4	assistance	assistance	NOUN
crl-16366	517	5	you	you	PRON
crl-16366	517	6	received	receive	VERB
crl-16366	517	7	via	via	ADP
crl-16366	517	8	skype	skype	PROPN
crl-16366	517	9	compare	compare	VERB
crl-16366	517	10	overall	overall	ADV
crl-16366	517	11	to	to	PART
crl-16366	517	12	chat	chat	VERB
crl-16366	517	13	?	?	PUNCT
crl-16366	518	1	overall	overall	ADV
crl-16366	518	2	,	,	PUNCT
crl-16366	518	3	i	i	PRON
crl-16366	518	4	liked	like	VERB
crl-16366	518	5	skype	skype	NOUN
crl-16366	518	6	more	more	ADJ
crl-16366	518	7	than	than	SCONJ
crl-16366	518	8	chat	chat	VERB
crl-16366	518	9	nmlkj	nmlkj	NOUN
crl-16366	518	10	about	about	ADP
crl-16366	518	11	the	the	DET
crl-16366	518	12	same	same	ADJ
crl-16366	518	13	nmlkj	nmlkj	NOUN
crl-16366	518	14	overall	overall	NOUN
crl-16366	518	15	,	,	PUNCT
crl-16366	518	16	i	i	PRON
crl-16366	518	17	liked	like	VERB
crl-16366	518	18	skype	skype	NOUN
crl-16366	518	19	less	less	ADJ
crl-16366	518	20	than	than	SCONJ
crl-16366	518	21	chat	chat	VERB
crl-16366	518	22	nmlkj	nmlkj	NOUN
crl-16366	518	23	please	please	INTJ
crl-16366	518	24	elaborate	elaborate	VERB
crl-16366	518	25	on	on	ADP
crl-16366	518	26	your	your	PRON
crl-16366	518	27	comparison	comparison	NOUN
crl-16366	518	28	between	between	ADP
crl-16366	518	29	the	the	DET
crl-16366	518	30	two	two	NUM
crl-16366	518	31	(	(	PUNCT
crl-16366	518	32	i.e.	i.e.	X
crl-16366	518	33	did	do	AUX
crl-16366	518	34	being	be	AUX
crl-16366	518	35	able	able	ADJ
crl-16366	518	36	to	to	PART
crl-16366	518	37	see	see	VERB
crl-16366	518	38	and	and	CCONJ
crl-16366	518	39	hear	hear	VERB
crl-16366	518	40	the	the	DET
crl-16366	518	41	person	person	NOUN
crl-16366	518	42	help	help	VERB
crl-16366	518	43	or	or	CCONJ
crl-16366	518	44	hinder	hinder	VERB
crl-16366	518	45	the	the	DET
crl-16366	518	46	process	process	NOUN
crl-16366	518	47	?	?	PUNCT
crl-16366	518	48	):	):	PUNCT
crl-16366	518	49	55	55	NUM
crl-16366	518	50	66	66	NUM
crl-16366	518	51	a	a	DET
crl-16366	518	52	usability	usability	NOUN
crl-16366	518	53	evaluation	evaluation	NOUN
crl-16366	518	54	of	of	ADP
crl-16366	518	55	academic	academic	ADJ
crl-16366	518	56	virtual	virtual	ADJ
crl-16366	518	57	reference	reference	NOUN
crl-16366	518	58	services	service	NOUN
crl-16366	518	59	343	343	NUM
crl-16366	518	60	please	please	INTJ
crl-16366	518	61	give	give	VERB
crl-16366	518	62	us	we	PRON
crl-16366	518	63	your	your	PRON
crl-16366	518	64	feedback	feedback	NOUN
crl-16366	518	65	on	on	ADP
crl-16366	518	66	receiving	receive	VERB
crl-16366	518	67	assistance	assistance	NOUN
crl-16366	518	68	via	via	ADP
crl-16366	518	69	text	text	NOUN
crl-16366	518	70	messaging	messaging	NOUN
crl-16366	518	71	by	by	ADP
crl-16366	518	72	answering	answer	VERB
crl-16366	518	73	the	the	DET
crl-16366	518	74	following	follow	VERB
crl-16366	518	75	questions	question	NOUN
crl-16366	518	76	.	.	PUNCT
crl-16366	519	1	1	1	X
crl-16366	519	2	.	.	X
crl-16366	519	3	your	your	PRON
crl-16366	519	4	name	name	NOUN
crl-16366	519	5	:	:	PUNCT
crl-16366	519	6	2	2	X
crl-16366	519	7	.	.	X
crl-16366	519	8	to	to	PART
crl-16366	519	9	which	which	PRON
crl-16366	519	10	university	university	NOUN
crl-16366	519	11	library	library	NOUN
crl-16366	519	12	did	do	AUX
crl-16366	519	13	you	you	PRON
crl-16366	519	14	direct	direct	VERB
crl-16366	519	15	your	your	PRON
crl-16366	519	16	questions	question	NOUN
crl-16366	519	17	for	for	ADP
crl-16366	519	18	this	this	DET
crl-16366	519	19	study	study	NOUN
crl-16366	519	20	?	?	PUNCT
crl-16366	520	1	3	3	X
crl-16366	520	2	.	.	X
crl-16366	520	3	please	please	INTJ
crl-16366	520	4	copy	copy	VERB
crl-16366	520	5	and	and	CCONJ
crl-16366	520	6	paste	paste	VERB
crl-16366	520	7	the	the	DET
crl-16366	520	8	first	first	ADJ
crl-16366	520	9	question	question	NOUN
crl-16366	520	10	that	that	PRON
crl-16366	520	11	you	you	PRON
crl-16366	520	12	asked	ask	VERB
crl-16366	520	13	.	.	PUNCT
crl-16366	521	1	4	4	X
crl-16366	521	2	.	.	X
crl-16366	521	3	please	please	AUX
crl-16366	521	4	provide	provide	VERB
crl-16366	521	5	a	a	DET
crl-16366	521	6	general	general	ADJ
crl-16366	521	7	description	description	NOUN
crl-16366	521	8	of	of	ADP
crl-16366	521	9	the	the	DET
crl-16366	521	10	answer	answer	NOUN
crl-16366	521	11	you	you	PRON
crl-16366	521	12	received	receive	VERB
crl-16366	521	13	to	to	PART
crl-16366	521	14	question	question	VERB
crl-16366	521	15	1	1	NUM
crl-16366	521	16	in	in	ADP
crl-16366	521	17	the	the	DET
crl-16366	521	18	form	form	NOUN
crl-16366	521	19	below	below	ADV
crl-16366	521	20	:	:	PUNCT
crl-16366	521	21	1	1	X
crl-16366	521	22	.	.	X
crl-16366	521	23	 	 	SPACE
crl-16366	521	24	text	text	NOUN
crl-16366	521	25	messaging	messaging	NOUN
crl-16366	521	26	format	format	NOUN
crl-16366	521	27	*	*	PUNCT
crl-16366	522	1	*	*	PUNCT
crl-16366	522	2	55	55	NUM
crl-16366	522	3	66	66	NUM
crl-16366	522	4	55	55	NUM
crl-16366	522	5	66	66	NUM
crl-16366	522	6	university	university	NOUN
crl-16366	522	7	anmlkj	anmlkj	NOUN
crl-16366	522	8	university	university	NOUN
crl-16366	522	9	bnmlkj	bnmlkj	NOUN
crl-16366	522	10	appendix	appendix	PROPN
crl-16366	522	11	g.	g.	PROPN
crl-16366	522	12	text	text	PROPN
crl-16366	522	13	online	online	ADJ
crl-16366	522	14	survey	survey	PROPN
crl-16366	522	15	344	344	NUM
crl-16366	522	16	college	college	PROPN
crl-16366	522	17	&	&	CCONJ
crl-16366	522	18	research	research	PROPN
crl-16366	522	19	libraries	library	NOUN
crl-16366	522	20	may	may	AUX
crl-16366	522	21	2014	2014	NUM
crl-16366	522	22	5	5	NUM
crl-16366	522	23	.	.	PUNCT
crl-16366	523	1	approximately	approximately	ADV
crl-16366	523	2	how	how	SCONJ
crl-16366	523	3	long	long	ADV
crl-16366	523	4	,	,	PUNCT
crl-16366	523	5	from	from	ADP
crl-16366	523	6	start	start	NOUN
crl-16366	523	7	to	to	ADP
crl-16366	523	8	finish	finish	NOUN
crl-16366	523	9	,	,	PUNCT
crl-16366	523	10	did	do	AUX
crl-16366	523	11	it	it	PRON
crl-16366	523	12	take	take	VERB
crl-16366	523	13	for	for	SCONJ
crl-16366	523	14	your	your	PRON
crl-16366	523	15	question	question	NOUN
crl-16366	523	16	to	to	PART
crl-16366	523	17	be	be	AUX
crl-16366	523	18	answered	answer	VERB
crl-16366	523	19	?	?	PUNCT
crl-16366	524	1	6	6	X
crl-16366	524	2	.	.	X
crl-16366	524	3	on	on	ADP
crl-16366	524	4	a	a	DET
crl-16366	524	5	scale	scale	NOUN
crl-16366	524	6	from	from	ADP
crl-16366	524	7	1–10	1–10	PROPN
crl-16366	524	8	(	(	PUNCT
crl-16366	524	9	1	1	NUM
crl-16366	524	10	=	=	NUM
crl-16366	524	11	lowest	low	ADJ
crl-16366	524	12	,	,	PUNCT
crl-16366	524	13	10	10	NUM
crl-16366	524	14	=	=	NUM
crl-16366	524	15	highest	high	ADJ
crl-16366	524	16	satisfaction	satisfaction	NOUN
crl-16366	524	17	)	)	PUNCT
crl-16366	524	18	,	,	PUNCT
crl-16366	524	19	rate	rate	VERB
crl-16366	524	20	how	how	SCONJ
crl-16366	524	21	satisfied	satisfied	ADJ
crl-16366	524	22	you	you	PRON
crl-16366	524	23	were	be	AUX
crl-16366	524	24	with	with	ADP
crl-16366	524	25	the	the	DET
crl-16366	524	26	overall	overall	ADJ
crl-16366	524	27	experience	experience	NOUN
crl-16366	524	28	in	in	ADP
crl-16366	524	29	getting	get	VERB
crl-16366	524	30	your	your	PRON
crl-16366	524	31	first	first	ADJ
crl-16366	524	32	question	question	NOUN
crl-16366	524	33	answered	answer	VERB
crl-16366	524	34	.	.	PUNCT
crl-16366	525	1	less	less	ADJ
crl-16366	525	2	than	than	ADP
crl-16366	525	3	1	1	NUM
crl-16366	525	4	minute	minute	NOUN
crl-16366	525	5	nmlkj	nmlkj	NOUN
crl-16366	525	6	1–5	1–5	NUM
crl-16366	525	7	minutes	minute	NOUN
crl-16366	525	8	nmlkj	nmlkj	NOUN
crl-16366	525	9	6–10	6–10	PROPN
crl-16366	525	10	minutes	minute	NOUN
crl-16366	525	11	nmlkj	nmlkj	ADJ
crl-16366	525	12	11–15	11–15	NUM
crl-16366	525	13	minutes	minute	NOUN
crl-16366	525	14	nmlkj	nmlkj	ADJ
crl-16366	525	15	16–30	16–30	NUM
crl-16366	525	16	minutes	minute	NOUN
crl-16366	525	17	nmlkj	nmlkj	ADJ
crl-16366	525	18	31–60	31–60	NUM
crl-16366	525	19	minutes	minute	NOUN
crl-16366	525	20	nmlkj	nmlkj	VERB
crl-16366	525	21	1–2	1–2	NUM
crl-16366	525	22	hours	hour	NOUN
crl-16366	525	23	nmlkj	nmlkj	ADJ
crl-16366	525	24	2	2	NUM
crl-16366	525	25	+	+	NUM
crl-16366	525	26	hours	hour	NOUN
crl-16366	525	27	nmlkj	nmlkj	VERB
crl-16366	525	28	please	please	INTJ
crl-16366	525	29	elaborate	elaborate	VERB
crl-16366	525	30	if	if	SCONJ
crl-16366	525	31	you	you	PRON
crl-16366	525	32	would	would	AUX
crl-16366	525	33	like	like	VERB
crl-16366	525	34	to	to	ADP
crl-16366	525	35	:	:	PUNCT
crl-16366	525	36	55	55	NUM
crl-16366	525	37	66	66	NUM
crl-16366	525	38	1	1	NUM
crl-16366	525	39	(	(	PUNCT
crl-16366	525	40	lowest	low	ADJ
crl-16366	525	41	)	)	PUNCT
crl-16366	525	42	nmlkj	nmlkj	NOUN
crl-16366	525	43	2	2	NUM
crl-16366	525	44	nmlkj	nmlkj	NOUN
crl-16366	525	45	3	3	NUM
crl-16366	525	46	nmlkj	nmlkj	NOUN
crl-16366	525	47	4	4	NUM
crl-16366	525	48	nmlkj	nmlkj	NOUN
crl-16366	525	49	5	5	NUM
crl-16366	525	50	nmlkj	nmlkj	NOUN
crl-16366	525	51	6	6	NUM
crl-16366	525	52	nmlkj	nmlkj	NOUN
crl-16366	525	53	7	7	NUM
crl-16366	525	54	nmlkj	nmlkj	NOUN
crl-16366	525	55	8	8	NUM
crl-16366	525	56	nmlkj	nmlkj	NOUN
crl-16366	525	57	9	9	NUM
crl-16366	525	58	nmlkj	nmlkj	NOUN
crl-16366	525	59	10	10	NUM
crl-16366	525	60	(	(	PUNCT
crl-16366	525	61	highest	high	ADJ
crl-16366	525	62	)	)	PUNCT
crl-16366	525	63	nmlkj	nmlkj	NOUN
crl-16366	525	64	please	please	INTJ
crl-16366	525	65	elaborate	elaborate	VERB
crl-16366	525	66	on	on	ADP
crl-16366	525	67	why	why	SCONJ
crl-16366	525	68	you	you	PRON
crl-16366	525	69	rated	rate	VERB
crl-16366	525	70	as	as	SCONJ
crl-16366	525	71	you	you	PRON
crl-16366	525	72	did	do	VERB
crl-16366	525	73	(	(	PUNCT
crl-16366	525	74	quicker	quick	ADJ
crl-16366	525	75	/	/	SYM
crl-16366	525	76	slower	slow	ADJ
crl-16366	525	77	response	response	NOUN
crl-16366	525	78	than	than	ADP
crl-16366	525	79	expected;	expected;	PROPN
crl-16366	525	80	response	response	NOUN
crl-16366	525	81	was	be	AUX
crl-16366	525	82	adequate;	adequate;	VERB
crl-16366	525	83	general	general	ADJ
crl-16366	525	84	comfort	comfort	NOUN
crl-16366	525	85	level	level	NOUN
crl-16366	525	86	in	in	ADP
crl-16366	525	87	asking	ask	VERB
crl-16366	525	88	question	question	NOUN
crl-16366	525	89	,	,	PUNCT
crl-16366	525	90	etc	etc	X
crl-16366	525	91	.	.	X
crl-16366	525	92	):	):	PUNCT
crl-16366	525	93	55	55	NUM
crl-16366	525	94	66	66	NUM
crl-16366	525	95	appendix	appendix	NOUN
crl-16366	525	96	g.	g.	PROPN
crl-16366	525	97	text	text	PROPN
crl-16366	525	98	online	online	ADJ
crl-16366	525	99	survey	survey	NOUN
crl-16366	525	100	please	please	INTJ
crl-16366	525	101	give	give	VERB
crl-16366	525	102	us	we	PRON
crl-16366	525	103	your	your	PRON
crl-16366	525	104	feedback	feedback	NOUN
crl-16366	525	105	on	on	ADP
crl-16366	525	106	receiving	receive	VERB
crl-16366	525	107	assistance	assistance	NOUN
crl-16366	525	108	via	via	ADP
crl-16366	525	109	text	text	NOUN
crl-16366	525	110	messaging	messaging	NOUN
crl-16366	525	111	by	by	ADP
crl-16366	525	112	answering	answer	VERB
crl-16366	525	113	the	the	DET
crl-16366	525	114	following	follow	VERB
crl-16366	525	115	questions	question	NOUN
crl-16366	525	116	.	.	PUNCT
crl-16366	526	1	1	1	X
crl-16366	526	2	.	.	X
crl-16366	526	3	your	your	PRON
crl-16366	526	4	name	name	NOUN
crl-16366	526	5	:	:	PUNCT
crl-16366	526	6	2	2	X
crl-16366	526	7	.	.	X
crl-16366	526	8	to	to	PART
crl-16366	526	9	which	which	PRON
crl-16366	526	10	university	university	NOUN
crl-16366	526	11	library	library	NOUN
crl-16366	526	12	did	do	AUX
crl-16366	526	13	you	you	PRON
crl-16366	526	14	direct	direct	VERB
crl-16366	526	15	your	your	PRON
crl-16366	526	16	questions	question	NOUN
crl-16366	526	17	for	for	ADP
crl-16366	526	18	this	this	DET
crl-16366	526	19	study	study	NOUN
crl-16366	526	20	?	?	PUNCT
crl-16366	527	1	3	3	X
crl-16366	527	2	.	.	X
crl-16366	527	3	please	please	INTJ
crl-16366	527	4	copy	copy	VERB
crl-16366	527	5	and	and	CCONJ
crl-16366	527	6	paste	paste	VERB
crl-16366	527	7	the	the	DET
crl-16366	527	8	first	first	ADJ
crl-16366	527	9	question	question	NOUN
crl-16366	527	10	that	that	PRON
crl-16366	527	11	you	you	PRON
crl-16366	527	12	asked	ask	VERB
crl-16366	527	13	.	.	PUNCT
crl-16366	528	1	4	4	X
crl-16366	528	2	.	.	X
crl-16366	528	3	please	please	AUX
crl-16366	528	4	provide	provide	VERB
crl-16366	528	5	a	a	DET
crl-16366	528	6	general	general	ADJ
crl-16366	528	7	description	description	NOUN
crl-16366	528	8	of	of	ADP
crl-16366	528	9	the	the	DET
crl-16366	528	10	answer	answer	NOUN
crl-16366	528	11	you	you	PRON
crl-16366	528	12	received	receive	VERB
crl-16366	528	13	to	to	PART
crl-16366	528	14	question	question	VERB
crl-16366	528	15	1	1	NUM
crl-16366	528	16	in	in	ADP
crl-16366	528	17	the	the	DET
crl-16366	528	18	form	form	NOUN
crl-16366	528	19	below	below	ADV
crl-16366	528	20	:	:	PUNCT
crl-16366	528	21	1	1	X
crl-16366	528	22	.	.	X
crl-16366	528	23	 	 	SPACE
crl-16366	528	24	text	text	NOUN
crl-16366	528	25	messaging	messaging	NOUN
crl-16366	528	26	format	format	NOUN
crl-16366	528	27	*	*	PUNCT
crl-16366	529	1	*	*	PUNCT
crl-16366	529	2	55	55	NUM
crl-16366	529	3	66	66	NUM
crl-16366	529	4	55	55	NUM
crl-16366	529	5	66	66	NUM
crl-16366	529	6	university	university	NOUN
crl-16366	529	7	anmlkj	anmlkj	NOUN
crl-16366	529	8	university	university	NOUN
crl-16366	529	9	bnmlkj	bnmlkj	NOUN
crl-16366	529	10	7	7	NUM
crl-16366	529	11	.	.	PUNCT
crl-16366	529	12	please	please	INTJ
crl-16366	529	13	copy	copy	VERB
crl-16366	529	14	and	and	CCONJ
crl-16366	529	15	paste	paste	VERB
crl-16366	529	16	the	the	DET
crl-16366	529	17	second	second	ADJ
crl-16366	529	18	question	question	NOUN
crl-16366	529	19	that	that	PRON
crl-16366	529	20	you	you	PRON
crl-16366	529	21	asked	ask	VERB
crl-16366	529	22	.	.	PUNCT
crl-16366	530	1	8	8	X
crl-16366	530	2	.	.	X
crl-16366	530	3	please	please	AUX
crl-16366	530	4	provide	provide	VERB
crl-16366	530	5	a	a	DET
crl-16366	530	6	general	general	ADJ
crl-16366	530	7	description	description	NOUN
crl-16366	530	8	of	of	ADP
crl-16366	530	9	the	the	DET
crl-16366	530	10	answer	answer	NOUN
crl-16366	530	11	you	you	PRON
crl-16366	530	12	received	receive	VERB
crl-16366	530	13	to	to	PART
crl-16366	530	14	question	question	VERB
crl-16366	530	15	2	2	NUM
crl-16366	530	16	in	in	ADP
crl-16366	530	17	the	the	DET
crl-16366	530	18	form	form	NOUN
crl-16366	530	19	below	below	ADV
crl-16366	530	20	:	:	PUNCT
crl-16366	530	21	9	9	X
crl-16366	530	22	.	.	X
crl-16366	530	23	approximately	approximately	ADV
crl-16366	530	24	how	how	SCONJ
crl-16366	530	25	long	long	ADV
crl-16366	530	26	,	,	PUNCT
crl-16366	530	27	from	from	ADP
crl-16366	530	28	start	start	NOUN
crl-16366	530	29	to	to	ADP
crl-16366	530	30	finish	finish	NOUN
crl-16366	530	31	,	,	PUNCT
crl-16366	530	32	did	do	AUX
crl-16366	530	33	it	it	PRON
crl-16366	530	34	take	take	VERB
crl-16366	530	35	for	for	SCONJ
crl-16366	530	36	your	your	PRON
crl-16366	530	37	question	question	NOUN
crl-16366	530	38	to	to	PART
crl-16366	530	39	be	be	AUX
crl-16366	530	40	answered	answer	VERB
crl-16366	530	41	?	?	PUNCT
crl-16366	531	1	*	*	PUNCT
crl-16366	532	1	55	55	NUM
crl-16366	532	2	66	66	NUM
crl-16366	532	3	55	55	NUM
crl-16366	532	4	66	66	NUM
crl-16366	532	5	less	less	ADJ
crl-16366	532	6	than	than	ADP
crl-16366	532	7	1	1	NUM
crl-16366	532	8	minute	minute	NOUN
crl-16366	532	9	nmlkj	nmlkj	NOUN
crl-16366	532	10	1–5	1–5	NUM
crl-16366	532	11	minutes	minute	NOUN
crl-16366	532	12	nmlkj	nmlkj	NOUN
crl-16366	532	13	6–10	6–10	PROPN
crl-16366	532	14	minutes	minute	NOUN
crl-16366	532	15	nmlkj	nmlkj	ADJ
crl-16366	532	16	11–15	11–15	NUM
crl-16366	532	17	minutes	minute	NOUN
crl-16366	532	18	nmlkj	nmlkj	ADJ
crl-16366	532	19	16–30	16–30	NUM
crl-16366	532	20	minutes	minute	NOUN
crl-16366	532	21	nmlkj	nmlkj	ADJ
crl-16366	532	22	31–60	31–60	NUM
crl-16366	532	23	minutes	minute	NOUN
crl-16366	532	24	nmlkj	nmlkj	VERB
crl-16366	532	25	1–2	1–2	NUM
crl-16366	532	26	hours	hour	NOUN
crl-16366	532	27	nmlkj	nmlkj	ADJ
crl-16366	532	28	2	2	NUM
crl-16366	532	29	+	+	NUM
crl-16366	532	30	hours	hour	NOUN
crl-16366	532	31	nmlkj	nmlkj	VERB
crl-16366	532	32	please	please	INTJ
crl-16366	532	33	elaborate	elaborate	VERB
crl-16366	532	34	if	if	SCONJ
crl-16366	532	35	you	you	PRON
crl-16366	532	36	would	would	AUX
crl-16366	532	37	like	like	VERB
crl-16366	532	38	to	to	ADP
crl-16366	532	39	:	:	PUNCT
crl-16366	532	40	55	55	NUM
crl-16366	532	41	66	66	NUM
crl-16366	532	42	a	a	DET
crl-16366	532	43	usability	usability	NOUN
crl-16366	532	44	evaluation	evaluation	NOUN
crl-16366	532	45	of	of	ADP
crl-16366	532	46	academic	academic	ADJ
crl-16366	532	47	virtual	virtual	ADJ
crl-16366	532	48	reference	reference	NOUN
crl-16366	532	49	services	service	NOUN
crl-16366	532	50	345	345	NUM
crl-16366	532	51	7	7	NUM
crl-16366	532	52	.	.	PUNCT
crl-16366	533	1	please	please	INTJ
crl-16366	533	2	copy	copy	VERB
crl-16366	533	3	and	and	CCONJ
crl-16366	533	4	paste	paste	VERB
crl-16366	533	5	the	the	DET
crl-16366	533	6	second	second	ADJ
crl-16366	533	7	question	question	NOUN
crl-16366	533	8	that	that	PRON
crl-16366	533	9	you	you	PRON
crl-16366	533	10	asked	ask	VERB
crl-16366	533	11	.	.	PUNCT
crl-16366	534	1	8	8	X
crl-16366	534	2	.	.	X
crl-16366	534	3	please	please	AUX
crl-16366	534	4	provide	provide	VERB
crl-16366	534	5	a	a	DET
crl-16366	534	6	general	general	ADJ
crl-16366	534	7	description	description	NOUN
crl-16366	534	8	of	of	ADP
crl-16366	534	9	the	the	DET
crl-16366	534	10	answer	answer	NOUN
crl-16366	534	11	you	you	PRON
crl-16366	534	12	received	receive	VERB
crl-16366	534	13	to	to	PART
crl-16366	534	14	question	question	VERB
crl-16366	534	15	2	2	NUM
crl-16366	534	16	in	in	ADP
crl-16366	534	17	the	the	DET
crl-16366	534	18	form	form	NOUN
crl-16366	534	19	below	below	ADV
crl-16366	534	20	:	:	PUNCT
crl-16366	534	21	9	9	X
crl-16366	534	22	.	.	X
crl-16366	534	23	approximately	approximately	ADV
crl-16366	534	24	how	how	SCONJ
crl-16366	534	25	long	long	ADV
crl-16366	534	26	,	,	PUNCT
crl-16366	534	27	from	from	ADP
crl-16366	534	28	start	start	NOUN
crl-16366	534	29	to	to	ADP
crl-16366	534	30	finish	finish	NOUN
crl-16366	534	31	,	,	PUNCT
crl-16366	534	32	did	do	AUX
crl-16366	534	33	it	it	PRON
crl-16366	534	34	take	take	VERB
crl-16366	534	35	for	for	SCONJ
crl-16366	534	36	your	your	PRON
crl-16366	534	37	question	question	NOUN
crl-16366	534	38	to	to	PART
crl-16366	534	39	be	be	AUX
crl-16366	534	40	answered	answer	VERB
crl-16366	534	41	?	?	PUNCT
crl-16366	535	1	*	*	PUNCT
crl-16366	536	1	55	55	NUM
crl-16366	536	2	66	66	NUM
crl-16366	536	3	55	55	NUM
crl-16366	536	4	66	66	NUM
crl-16366	536	5	less	less	ADJ
crl-16366	536	6	than	than	ADP
crl-16366	536	7	1	1	NUM
crl-16366	536	8	minute	minute	NOUN
crl-16366	536	9	nmlkj	nmlkj	NOUN
crl-16366	536	10	1–5	1–5	NUM
crl-16366	536	11	minutes	minute	NOUN
crl-16366	536	12	nmlkj	nmlkj	NOUN
crl-16366	536	13	6–10	6–10	PROPN
crl-16366	536	14	minutes	minute	NOUN
crl-16366	536	15	nmlkj	nmlkj	ADJ
crl-16366	536	16	11–15	11–15	NUM
crl-16366	536	17	minutes	minute	NOUN
crl-16366	536	18	nmlkj	nmlkj	ADJ
crl-16366	536	19	16–30	16–30	NUM
crl-16366	536	20	minutes	minute	NOUN
crl-16366	536	21	nmlkj	nmlkj	ADJ
crl-16366	536	22	31–60	31–60	NUM
crl-16366	536	23	minutes	minute	NOUN
crl-16366	536	24	nmlkj	nmlkj	VERB
crl-16366	536	25	1–2	1–2	NUM
crl-16366	536	26	hours	hour	NOUN
crl-16366	536	27	nmlkj	nmlkj	ADJ
crl-16366	536	28	2	2	NUM
crl-16366	536	29	+	+	NUM
crl-16366	536	30	hours	hour	NOUN
crl-16366	536	31	nmlkj	nmlkj	VERB
crl-16366	536	32	please	please	INTJ
crl-16366	536	33	elaborate	elaborate	VERB
crl-16366	536	34	if	if	SCONJ
crl-16366	536	35	you	you	PRON
crl-16366	536	36	would	would	AUX
crl-16366	536	37	like	like	VERB
crl-16366	536	38	to	to	ADP
crl-16366	536	39	:	:	PUNCT
crl-16366	536	40	55	55	NUM
crl-16366	536	41	66	66	NUM
crl-16366	536	42	appendix	appendix	NOUN
crl-16366	536	43	g.	g.	PROPN
crl-16366	536	44	text	text	PROPN
crl-16366	536	45	online	online	ADJ
crl-16366	536	46	survey	survey	NOUN
crl-16366	536	47	10	10	NUM
crl-16366	536	48	.	.	PUNCT
crl-16366	537	1	on	on	ADP
crl-16366	537	2	a	a	DET
crl-16366	537	3	scale	scale	NOUN
crl-16366	537	4	from	from	ADP
crl-16366	537	5	1–10	1–10	PROPN
crl-16366	537	6	(	(	PUNCT
crl-16366	537	7	1	1	NUM
crl-16366	537	8	=	=	NUM
crl-16366	537	9	lowest	low	ADJ
crl-16366	537	10	,	,	PUNCT
crl-16366	537	11	10	10	NUM
crl-16366	537	12	=	=	NUM
crl-16366	537	13	highest	high	ADJ
crl-16366	537	14	satsifaction	satsifaction	NOUN
crl-16366	537	15	)	)	PUNCT
crl-16366	537	16	,	,	PUNCT
crl-16366	537	17	rate	rate	VERB
crl-16366	537	18	how	how	SCONJ
crl-16366	537	19	satisfied	satisfied	ADJ
crl-16366	537	20	you	you	PRON
crl-16366	537	21	were	be	AUX
crl-16366	537	22	with	with	ADP
crl-16366	537	23	the	the	DET
crl-16366	537	24	overall	overall	ADJ
crl-16366	537	25	experience	experience	NOUN
crl-16366	537	26	in	in	ADP
crl-16366	537	27	getting	get	VERB
crl-16366	537	28	your	your	PRON
crl-16366	537	29	second	second	ADJ
crl-16366	537	30	question	question	NOUN
crl-16366	537	31	answered	answer	VERB
crl-16366	537	32	.	.	PUNCT
crl-16366	538	1	11	11	NUM
crl-16366	538	2	.	.	X
crl-16366	539	1	overall	overall	ADV
crl-16366	539	2	,	,	PUNCT
crl-16366	539	3	using	use	VERB
crl-16366	539	4	a	a	DET
crl-16366	539	5	scale	scale	NOUN
crl-16366	539	6	from	from	ADP
crl-16366	539	7	1–10	1–10	PROPN
crl-16366	539	8	(	(	PUNCT
crl-16366	539	9	1	1	NUM
crl-16366	539	10	=	=	NUM
crl-16366	539	11	lowest	low	ADJ
crl-16366	539	12	,	,	PUNCT
crl-16366	539	13	10	10	NUM
crl-16366	539	14	=	=	NUM
crl-16366	539	15	highest	high	ADJ
crl-16366	539	16	satsifaction	satsifaction	NOUN
crl-16366	539	17	)	)	PUNCT
crl-16366	539	18	,	,	PUNCT
crl-16366	539	19	rate	rate	VERB
crl-16366	539	20	how	how	SCONJ
crl-16366	539	21	satisfied	satisfied	ADJ
crl-16366	539	22	you	you	PRON
crl-16366	539	23	were	be	AUX
crl-16366	539	24	with	with	ADP
crl-16366	539	25	the	the	DET
crl-16366	539	26	overall	overall	ADJ
crl-16366	539	27	reference	reference	NOUN
crl-16366	539	28	assistance	assistance	NOUN
crl-16366	539	29	you	you	PRON
crl-16366	539	30	received	receive	VERB
crl-16366	539	31	using	use	VERB
crl-16366	539	32	text	text	NOUN
crl-16366	539	33	messaging	messaging	NOUN
crl-16366	539	34	.	.	PUNCT
crl-16366	540	1	12	12	NUM
crl-16366	540	2	.	.	PUNCT
crl-16366	541	1	how	how	SCONJ
crl-16366	541	2	did	do	AUX
crl-16366	541	3	the	the	DET
crl-16366	541	4	assistance	assistance	NOUN
crl-16366	541	5	you	you	PRON
crl-16366	541	6	received	receive	VERB
crl-16366	541	7	via	via	ADP
crl-16366	541	8	text	text	NOUN
crl-16366	541	9	messaging	messaging	NOUN
crl-16366	541	10	compare	compare	VERB
crl-16366	541	11	overall	overall	ADV
crl-16366	541	12	to	to	ADP
crl-16366	541	13	e	e	NOUN
crl-16366	541	14	-	-	NOUN
crl-16366	541	15	mail	mail	NOUN
crl-16366	541	16	?	?	PUNCT
crl-16366	542	1	1	1	NUM
crl-16366	542	2	(	(	PUNCT
crl-16366	542	3	lowest	low	ADJ
crl-16366	542	4	)	)	PUNCT
crl-16366	542	5	nmlkj	nmlkj	NOUN
crl-16366	542	6	2	2	NUM
crl-16366	542	7	nmlkj	nmlkj	NOUN
crl-16366	542	8	3	3	NUM
crl-16366	542	9	nmlkj	nmlkj	NOUN
crl-16366	542	10	4	4	NUM
crl-16366	542	11	nmlkj	nmlkj	NOUN
crl-16366	542	12	5	5	NUM
crl-16366	542	13	nmlkj	nmlkj	NOUN
crl-16366	542	14	6	6	NUM
crl-16366	542	15	nmlkj	nmlkj	NOUN
crl-16366	542	16	7	7	NUM
crl-16366	542	17	nmlkj	nmlkj	NOUN
crl-16366	542	18	8	8	NUM
crl-16366	542	19	nmlkj	nmlkj	NOUN
crl-16366	542	20	9	9	NUM
crl-16366	542	21	nmlkj	nmlkj	NOUN
crl-16366	542	22	10	10	NUM
crl-16366	542	23	(	(	PUNCT
crl-16366	542	24	highest	high	ADJ
crl-16366	542	25	)	)	PUNCT
crl-16366	542	26	nmlkj	nmlkj	NOUN
crl-16366	542	27	please	please	INTJ
crl-16366	542	28	elaborate	elaborate	VERB
crl-16366	542	29	on	on	ADP
crl-16366	542	30	why	why	SCONJ
crl-16366	542	31	you	you	PRON
crl-16366	542	32	rated	rate	VERB
crl-16366	542	33	as	as	SCONJ
crl-16366	542	34	you	you	PRON
crl-16366	542	35	did	do	VERB
crl-16366	542	36	(	(	PUNCT
crl-16366	542	37	quicker	quick	ADJ
crl-16366	542	38	/	/	SYM
crl-16366	542	39	slower	slow	ADJ
crl-16366	542	40	response	response	NOUN
crl-16366	542	41	than	than	ADP
crl-16366	542	42	expected;	expected;	PROPN
crl-16366	542	43	response	response	NOUN
crl-16366	542	44	was	be	AUX
crl-16366	542	45	adequate;	adequate;	VERB
crl-16366	542	46	general	general	ADJ
crl-16366	542	47	comfort	comfort	NOUN
crl-16366	542	48	level	level	NOUN
crl-16366	542	49	in	in	ADP
crl-16366	542	50	asking	ask	VERB
crl-16366	542	51	question	question	NOUN
crl-16366	542	52	,	,	PUNCT
crl-16366	542	53	etc	etc	X
crl-16366	542	54	.	.	X
crl-16366	542	55	):	):	PUNCT
crl-16366	542	56	55	55	NUM
crl-16366	542	57	66	66	NUM
crl-16366	542	58	1	1	NUM
crl-16366	542	59	(	(	PUNCT
crl-16366	542	60	lowest	low	ADJ
crl-16366	542	61	)	)	PUNCT
crl-16366	542	62	nmlkj	nmlkj	NOUN
crl-16366	542	63	2	2	NUM
crl-16366	542	64	nmlkj	nmlkj	NOUN
crl-16366	542	65	3	3	NUM
crl-16366	542	66	nmlkj	nmlkj	NOUN
crl-16366	542	67	4	4	NUM
crl-16366	542	68	nmlkj	nmlkj	NOUN
crl-16366	542	69	5	5	NUM
crl-16366	542	70	nmlkj	nmlkj	NOUN
crl-16366	542	71	6	6	NUM
crl-16366	542	72	nmlkj	nmlkj	NOUN
crl-16366	542	73	7	7	NUM
crl-16366	542	74	nmlkj	nmlkj	NOUN
crl-16366	542	75	8	8	NUM
crl-16366	542	76	nmlkj	nmlkj	NOUN
crl-16366	542	77	9	9	NUM
crl-16366	542	78	nmlkj	nmlkj	NOUN
crl-16366	542	79	10	10	NUM
crl-16366	542	80	(	(	PUNCT
crl-16366	542	81	highest	high	ADJ
crl-16366	542	82	)	)	PUNCT
crl-16366	542	83	nmlkj	nmlkj	NOUN
crl-16366	542	84	please	please	INTJ
crl-16366	542	85	elaborate	elaborate	VERB
crl-16366	542	86	on	on	ADP
crl-16366	542	87	why	why	SCONJ
crl-16366	542	88	you	you	PRON
crl-16366	542	89	rated	rate	VERB
crl-16366	542	90	as	as	SCONJ
crl-16366	542	91	you	you	PRON
crl-16366	542	92	did	do	VERB
crl-16366	542	93	:	:	PUNCT
crl-16366	542	94	55	55	NUM
crl-16366	542	95	66	66	NUM
crl-16366	542	96	overall	overall	NOUN
crl-16366	542	97	,	,	PUNCT
crl-16366	542	98	i	i	PRON
crl-16366	542	99	liked	like	VERB
crl-16366	542	100	text	text	NOUN
crl-16366	542	101	messaging	messaging	NOUN
crl-16366	542	102	more	more	ADJ
crl-16366	542	103	than	than	ADP
crl-16366	542	104	e	e	NOUN
crl-16366	542	105	-	-	NOUN
crl-16366	542	106	mail	mail	NOUN
crl-16366	542	107	nmlkj	nmlkj	NOUN
crl-16366	542	108	about	about	ADP
crl-16366	542	109	the	the	DET
crl-16366	542	110	same	same	ADJ
crl-16366	542	111	nmlkj	nmlkj	NOUN
crl-16366	542	112	overall	overall	NOUN
crl-16366	542	113	,	,	PUNCT
crl-16366	542	114	i	i	PRON
crl-16366	542	115	liked	like	VERB
crl-16366	542	116	text	text	NOUN
crl-16366	542	117	messaging	messaging	NOUN
crl-16366	542	118	less	less	ADJ
crl-16366	542	119	than	than	ADP
crl-16366	542	120	e	e	NOUN
crl-16366	542	121	-	-	NOUN
crl-16366	542	122	mail	mail	NOUN
crl-16366	542	123	nmlkj	nmlkj	NOUN
crl-16366	542	124	please	please	INTJ
crl-16366	542	125	elaborate	elaborate	VERB
crl-16366	542	126	on	on	ADP
crl-16366	542	127	your	your	PRON
crl-16366	542	128	comparison	comparison	NOUN
crl-16366	542	129	between	between	ADP
crl-16366	542	130	the	the	DET
crl-16366	542	131	two	two	NUM
crl-16366	542	132	:	:	PUNCT
crl-16366	542	133	55	55	NUM
crl-16366	542	134	66	66	NUM
crl-16366	542	135	please	please	INTJ
crl-16366	542	136	give	give	VERB
crl-16366	542	137	us	we	PRON
crl-16366	542	138	your	your	PRON
crl-16366	542	139	feedback	feedback	NOUN
crl-16366	542	140	on	on	ADP
crl-16366	542	141	receiving	receive	VERB
crl-16366	542	142	assistance	assistance	NOUN
crl-16366	542	143	via	via	ADP
crl-16366	542	144	text	text	NOUN
crl-16366	542	145	messaging	messaging	NOUN
crl-16366	542	146	by	by	ADP
crl-16366	542	147	answering	answer	VERB
crl-16366	542	148	the	the	DET
crl-16366	542	149	following	follow	VERB
crl-16366	542	150	questions	question	NOUN
crl-16366	542	151	.	.	PUNCT
crl-16366	543	1	1	1	X
crl-16366	543	2	.	.	X
crl-16366	543	3	your	your	PRON
crl-16366	543	4	name	name	NOUN
crl-16366	543	5	:	:	PUNCT
crl-16366	543	6	2	2	X
crl-16366	543	7	.	.	X
crl-16366	543	8	to	to	PART
crl-16366	543	9	which	which	PRON
crl-16366	543	10	university	university	NOUN
crl-16366	543	11	library	library	NOUN
crl-16366	543	12	did	do	AUX
crl-16366	543	13	you	you	PRON
crl-16366	543	14	direct	direct	VERB
crl-16366	543	15	your	your	PRON
crl-16366	543	16	questions	question	NOUN
crl-16366	543	17	for	for	ADP
crl-16366	543	18	this	this	DET
crl-16366	543	19	study	study	NOUN
crl-16366	543	20	?	?	PUNCT
crl-16366	544	1	3	3	X
crl-16366	544	2	.	.	X
crl-16366	544	3	please	please	INTJ
crl-16366	544	4	copy	copy	VERB
crl-16366	544	5	and	and	CCONJ
crl-16366	544	6	paste	paste	VERB
crl-16366	544	7	the	the	DET
crl-16366	544	8	first	first	ADJ
crl-16366	544	9	question	question	NOUN
crl-16366	544	10	that	that	PRON
crl-16366	544	11	you	you	PRON
crl-16366	544	12	asked	ask	VERB
crl-16366	544	13	.	.	PUNCT
crl-16366	545	1	4	4	X
crl-16366	545	2	.	.	X
crl-16366	545	3	please	please	AUX
crl-16366	545	4	provide	provide	VERB
crl-16366	545	5	a	a	DET
crl-16366	545	6	general	general	ADJ
crl-16366	545	7	description	description	NOUN
crl-16366	545	8	of	of	ADP
crl-16366	545	9	the	the	DET
crl-16366	545	10	answer	answer	NOUN
crl-16366	545	11	you	you	PRON
crl-16366	545	12	received	receive	VERB
crl-16366	545	13	to	to	PART
crl-16366	545	14	question	question	VERB
crl-16366	545	15	1	1	NUM
crl-16366	545	16	in	in	ADP
crl-16366	545	17	the	the	DET
crl-16366	545	18	form	form	NOUN
crl-16366	545	19	below	below	ADV
crl-16366	545	20	:	:	PUNCT
crl-16366	545	21	1	1	X
crl-16366	545	22	.	.	X
crl-16366	545	23	 	 	SPACE
crl-16366	545	24	text	text	NOUN
crl-16366	545	25	messaging	messaging	NOUN
crl-16366	545	26	format	format	NOUN
crl-16366	545	27	*	*	PUNCT
crl-16366	546	1	*	*	PUNCT
crl-16366	546	2	55	55	NUM
crl-16366	546	3	66	66	NUM
crl-16366	546	4	55	55	NUM
crl-16366	546	5	66	66	NUM
crl-16366	546	6	university	university	NOUN
crl-16366	546	7	anmlkj	anmlkj	NOUN
crl-16366	546	8	university	university	PROPN
crl-16366	546	9	bnmlkj	bnmlkj	NOUN
crl-16366	546	10	346	346	NUM
crl-16366	546	11	college	college	PROPN
crl-16366	546	12	&	&	CCONJ
crl-16366	546	13	research	research	PROPN
crl-16366	546	14	libraries	library	NOUN
crl-16366	546	15	may	may	AUX
crl-16366	546	16	2014	2014	NUM
crl-16366	546	17	10	10	NUM
crl-16366	546	18	.	.	PUNCT
crl-16366	547	1	on	on	ADP
crl-16366	547	2	a	a	DET
crl-16366	547	3	scale	scale	NOUN
crl-16366	547	4	from	from	ADP
crl-16366	547	5	1–10	1–10	PROPN
crl-16366	547	6	(	(	PUNCT
crl-16366	547	7	1	1	NUM
crl-16366	547	8	=	=	NUM
crl-16366	547	9	lowest	low	ADJ
crl-16366	547	10	,	,	PUNCT
crl-16366	547	11	10	10	NUM
crl-16366	547	12	=	=	NUM
crl-16366	547	13	highest	high	ADJ
crl-16366	547	14	satsifaction	satsifaction	NOUN
crl-16366	547	15	)	)	PUNCT
crl-16366	547	16	,	,	PUNCT
crl-16366	547	17	rate	rate	VERB
crl-16366	547	18	how	how	SCONJ
crl-16366	547	19	satisfied	satisfied	ADJ
crl-16366	547	20	you	you	PRON
crl-16366	547	21	were	be	AUX
crl-16366	547	22	with	with	ADP
crl-16366	547	23	the	the	DET
crl-16366	547	24	overall	overall	ADJ
crl-16366	547	25	experience	experience	NOUN
crl-16366	547	26	in	in	ADP
crl-16366	547	27	getting	get	VERB
crl-16366	547	28	your	your	PRON
crl-16366	547	29	second	second	ADJ
crl-16366	547	30	question	question	NOUN
crl-16366	547	31	answered	answer	VERB
crl-16366	547	32	.	.	PUNCT
crl-16366	548	1	11	11	NUM
crl-16366	548	2	.	.	X
crl-16366	549	1	overall	overall	ADV
crl-16366	549	2	,	,	PUNCT
crl-16366	549	3	using	use	VERB
crl-16366	549	4	a	a	DET
crl-16366	549	5	scale	scale	NOUN
crl-16366	549	6	from	from	ADP
crl-16366	549	7	1–10	1–10	PROPN
crl-16366	549	8	(	(	PUNCT
crl-16366	549	9	1	1	NUM
crl-16366	549	10	=	=	NUM
crl-16366	549	11	lowest	low	ADJ
crl-16366	549	12	,	,	PUNCT
crl-16366	549	13	10	10	NUM
crl-16366	549	14	=	=	NUM
crl-16366	549	15	highest	high	ADJ
crl-16366	549	16	satsifaction	satsifaction	NOUN
crl-16366	549	17	)	)	PUNCT
crl-16366	549	18	,	,	PUNCT
crl-16366	549	19	rate	rate	VERB
crl-16366	549	20	how	how	SCONJ
crl-16366	549	21	satisfied	satisfied	ADJ
crl-16366	549	22	you	you	PRON
crl-16366	549	23	were	be	AUX
crl-16366	549	24	with	with	ADP
crl-16366	549	25	the	the	DET
crl-16366	549	26	overall	overall	ADJ
crl-16366	549	27	reference	reference	NOUN
crl-16366	549	28	assistance	assistance	NOUN
crl-16366	549	29	you	you	PRON
crl-16366	549	30	received	receive	VERB
crl-16366	549	31	using	use	VERB
crl-16366	549	32	text	text	NOUN
crl-16366	549	33	messaging	messaging	NOUN
crl-16366	549	34	.	.	PUNCT
crl-16366	550	1	12	12	NUM
crl-16366	550	2	.	.	PUNCT
crl-16366	551	1	how	how	SCONJ
crl-16366	551	2	did	do	AUX
crl-16366	551	3	the	the	DET
crl-16366	551	4	assistance	assistance	NOUN
crl-16366	551	5	you	you	PRON
crl-16366	551	6	received	receive	VERB
crl-16366	551	7	via	via	ADP
crl-16366	551	8	text	text	NOUN
crl-16366	551	9	messaging	messaging	NOUN
crl-16366	551	10	compare	compare	VERB
crl-16366	551	11	overall	overall	ADV
crl-16366	551	12	to	to	ADP
crl-16366	551	13	e	e	NOUN
crl-16366	551	14	-	-	NOUN
crl-16366	551	15	mail	mail	NOUN
crl-16366	551	16	?	?	PUNCT
crl-16366	552	1	1	1	NUM
crl-16366	552	2	(	(	PUNCT
crl-16366	552	3	lowest	low	ADJ
crl-16366	552	4	)	)	PUNCT
crl-16366	552	5	nmlkj	nmlkj	NOUN
crl-16366	552	6	2	2	NUM
crl-16366	552	7	nmlkj	nmlkj	NOUN
crl-16366	552	8	3	3	NUM
crl-16366	552	9	nmlkj	nmlkj	NOUN
crl-16366	552	10	4	4	NUM
crl-16366	552	11	nmlkj	nmlkj	NOUN
crl-16366	552	12	5	5	NUM
crl-16366	552	13	nmlkj	nmlkj	NOUN
crl-16366	552	14	6	6	NUM
crl-16366	552	15	nmlkj	nmlkj	NOUN
crl-16366	552	16	7	7	NUM
crl-16366	552	17	nmlkj	nmlkj	NOUN
crl-16366	552	18	8	8	NUM
crl-16366	552	19	nmlkj	nmlkj	NOUN
crl-16366	552	20	9	9	NUM
crl-16366	552	21	nmlkj	nmlkj	NOUN
crl-16366	552	22	10	10	NUM
crl-16366	552	23	(	(	PUNCT
crl-16366	552	24	highest	high	ADJ
crl-16366	552	25	)	)	PUNCT
crl-16366	552	26	nmlkj	nmlkj	NOUN
crl-16366	552	27	please	please	INTJ
crl-16366	552	28	elaborate	elaborate	VERB
crl-16366	552	29	on	on	ADP
crl-16366	552	30	why	why	SCONJ
crl-16366	552	31	you	you	PRON
crl-16366	552	32	rated	rate	VERB
crl-16366	552	33	as	as	SCONJ
crl-16366	552	34	you	you	PRON
crl-16366	552	35	did	do	VERB
crl-16366	552	36	(	(	PUNCT
crl-16366	552	37	quicker	quick	ADJ
crl-16366	552	38	/	/	SYM
crl-16366	552	39	slower	slow	ADJ
crl-16366	552	40	response	response	NOUN
crl-16366	552	41	than	than	ADP
crl-16366	552	42	expected;	expected;	PROPN
crl-16366	552	43	response	response	NOUN
crl-16366	552	44	was	be	AUX
crl-16366	552	45	adequate;	adequate;	VERB
crl-16366	552	46	general	general	ADJ
crl-16366	552	47	comfort	comfort	NOUN
crl-16366	552	48	level	level	NOUN
crl-16366	552	49	in	in	ADP
crl-16366	552	50	asking	ask	VERB
crl-16366	552	51	question	question	NOUN
crl-16366	552	52	,	,	PUNCT
crl-16366	552	53	etc	etc	X
crl-16366	552	54	.	.	X
crl-16366	552	55	):	):	PUNCT
crl-16366	552	56	55	55	NUM
crl-16366	552	57	66	66	NUM
crl-16366	552	58	1	1	NUM
crl-16366	552	59	(	(	PUNCT
crl-16366	552	60	lowest	low	ADJ
crl-16366	552	61	)	)	PUNCT
crl-16366	552	62	nmlkj	nmlkj	NOUN
crl-16366	552	63	2	2	NUM
crl-16366	552	64	nmlkj	nmlkj	NOUN
crl-16366	552	65	3	3	NUM
crl-16366	552	66	nmlkj	nmlkj	NOUN
crl-16366	552	67	4	4	NUM
crl-16366	552	68	nmlkj	nmlkj	NOUN
crl-16366	552	69	5	5	NUM
crl-16366	552	70	nmlkj	nmlkj	NOUN
crl-16366	552	71	6	6	NUM
crl-16366	552	72	nmlkj	nmlkj	NOUN
crl-16366	552	73	7	7	NUM
crl-16366	552	74	nmlkj	nmlkj	NOUN
crl-16366	552	75	8	8	NUM
crl-16366	552	76	nmlkj	nmlkj	NOUN
crl-16366	552	77	9	9	NUM
crl-16366	552	78	nmlkj	nmlkj	NOUN
crl-16366	552	79	10	10	NUM
crl-16366	552	80	(	(	PUNCT
crl-16366	552	81	highest	high	ADJ
crl-16366	552	82	)	)	PUNCT
crl-16366	552	83	nmlkj	nmlkj	NOUN
crl-16366	552	84	please	please	INTJ
crl-16366	552	85	elaborate	elaborate	VERB
crl-16366	552	86	on	on	ADP
crl-16366	552	87	why	why	SCONJ
crl-16366	552	88	you	you	PRON
crl-16366	552	89	rated	rate	VERB
crl-16366	552	90	as	as	SCONJ
crl-16366	552	91	you	you	PRON
crl-16366	552	92	did	do	VERB
crl-16366	552	93	:	:	PUNCT
crl-16366	552	94	55	55	NUM
crl-16366	552	95	66	66	NUM
crl-16366	552	96	overall	overall	NOUN
crl-16366	552	97	,	,	PUNCT
crl-16366	552	98	i	i	PRON
crl-16366	552	99	liked	like	VERB
crl-16366	552	100	text	text	NOUN
crl-16366	552	101	messaging	messaging	NOUN
crl-16366	552	102	more	more	ADJ
crl-16366	552	103	than	than	ADP
crl-16366	552	104	e	e	NOUN
crl-16366	552	105	-	-	NOUN
crl-16366	552	106	mail	mail	NOUN
crl-16366	552	107	nmlkj	nmlkj	NOUN
crl-16366	552	108	about	about	ADP
crl-16366	552	109	the	the	DET
crl-16366	552	110	same	same	ADJ
crl-16366	552	111	nmlkj	nmlkj	NOUN
crl-16366	552	112	overall	overall	NOUN
crl-16366	552	113	,	,	PUNCT
crl-16366	552	114	i	i	PRON
crl-16366	552	115	liked	like	VERB
crl-16366	552	116	text	text	NOUN
crl-16366	552	117	messaging	messaging	NOUN
crl-16366	552	118	less	less	ADJ
crl-16366	552	119	than	than	ADP
crl-16366	552	120	e	e	NOUN
crl-16366	552	121	-	-	NOUN
crl-16366	552	122	mail	mail	NOUN
crl-16366	552	123	nmlkj	nmlkj	NOUN
crl-16366	552	124	please	please	INTJ
crl-16366	552	125	elaborate	elaborate	VERB
crl-16366	552	126	on	on	ADP
crl-16366	552	127	your	your	PRON
crl-16366	552	128	comparison	comparison	NOUN
crl-16366	552	129	between	between	ADP
crl-16366	552	130	the	the	DET
crl-16366	552	131	two	two	NUM
crl-16366	552	132	:	:	PUNCT
crl-16366	552	133	55	55	NUM
crl-16366	552	134	66	66	NUM
crl-16366	552	135	13	13	NUM
crl-16366	552	136	.	.	PUNCT
crl-16366	553	1	how	how	SCONJ
crl-16366	553	2	did	do	AUX
crl-16366	553	3	the	the	DET
crl-16366	553	4	assistance	assistance	NOUN
crl-16366	553	5	you	you	PRON
crl-16366	553	6	received	receive	VERB
crl-16366	553	7	via	via	ADP
crl-16366	553	8	text	text	NOUN
crl-16366	553	9	messaging	messaging	NOUN
crl-16366	553	10	compare	compare	VERB
crl-16366	553	11	overall	overall	ADV
crl-16366	553	12	to	to	ADP
crl-16366	553	13	telephone	telephone	NOUN
crl-16366	553	14	?	?	PUNCT
crl-16366	554	1	14	14	NUM
crl-16366	554	2	.	.	PUNCT
crl-16366	555	1	how	how	SCONJ
crl-16366	555	2	did	do	AUX
crl-16366	555	3	the	the	DET
crl-16366	555	4	assistance	assistance	NOUN
crl-16366	555	5	you	you	PRON
crl-16366	555	6	received	receive	VERB
crl-16366	555	7	via	via	ADP
crl-16366	555	8	text	text	NOUN
crl-16366	555	9	messaging	messaging	NOUN
crl-16366	555	10	compare	compare	VERB
crl-16366	555	11	overall	overall	ADV
crl-16366	555	12	to	to	PART
crl-16366	555	13	chat	chat	VERB
crl-16366	555	14	?	?	PUNCT
crl-16366	556	1	overall	overall	ADV
crl-16366	556	2	,	,	PUNCT
crl-16366	556	3	i	i	PRON
crl-16366	556	4	liked	like	VERB
crl-16366	556	5	text	text	NOUN
crl-16366	556	6	messaging	messaging	NOUN
crl-16366	556	7	more	more	ADJ
crl-16366	556	8	than	than	ADP
crl-16366	556	9	telephone	telephone	NOUN
crl-16366	556	10	nmlkj	nmlkj	NOUN
crl-16366	556	11	about	about	ADP
crl-16366	556	12	the	the	DET
crl-16366	556	13	same	same	ADJ
crl-16366	556	14	nmlkj	nmlkj	NOUN
crl-16366	556	15	overall	overall	NOUN
crl-16366	556	16	,	,	PUNCT
crl-16366	556	17	i	i	PRON
crl-16366	556	18	liked	like	VERB
crl-16366	556	19	text	text	NOUN
crl-16366	556	20	messaging	messaging	NOUN
crl-16366	556	21	less	less	ADJ
crl-16366	556	22	than	than	ADP
crl-16366	556	23	telephone	telephone	NOUN
crl-16366	556	24	nmlkj	nmlkj	NOUN
crl-16366	556	25	please	please	INTJ
crl-16366	556	26	elaborate	elaborate	VERB
crl-16366	556	27	on	on	ADP
crl-16366	556	28	your	your	PRON
crl-16366	556	29	comparison	comparison	NOUN
crl-16366	556	30	between	between	ADP
crl-16366	556	31	the	the	DET
crl-16366	556	32	two	two	NUM
crl-16366	556	33	:	:	PUNCT
crl-16366	556	34	55	55	NUM
crl-16366	556	35	66	66	NUM
crl-16366	556	36	overall	overall	NOUN
crl-16366	556	37	,	,	PUNCT
crl-16366	556	38	i	i	PRON
crl-16366	556	39	liked	like	VERB
crl-16366	556	40	text	text	NOUN
crl-16366	556	41	messaging	message	VERB
crl-16366	556	42	more	more	ADJ
crl-16366	556	43	than	than	SCONJ
crl-16366	556	44	chat	chat	VERB
crl-16366	556	45	nmlkj	nmlkj	NOUN
crl-16366	556	46	about	about	ADP
crl-16366	556	47	the	the	DET
crl-16366	556	48	same	same	ADJ
crl-16366	556	49	nmlkj	nmlkj	NOUN
crl-16366	556	50	overall	overall	NOUN
crl-16366	556	51	,	,	PUNCT
crl-16366	556	52	i	i	PRON
crl-16366	556	53	liked	like	VERB
crl-16366	556	54	text	text	NOUN
crl-16366	556	55	messaging	messaging	NOUN
crl-16366	556	56	less	less	ADJ
crl-16366	556	57	than	than	SCONJ
crl-16366	556	58	chat	chat	VERB
crl-16366	556	59	nmlkj	nmlkj	NOUN
crl-16366	556	60	please	please	INTJ
crl-16366	556	61	elaborate	elaborate	VERB
crl-16366	556	62	on	on	ADP
crl-16366	556	63	your	your	PRON
crl-16366	556	64	comparison	comparison	NOUN
crl-16366	556	65	between	between	ADP
crl-16366	556	66	the	the	DET
crl-16366	556	67	two	two	NUM
crl-16366	556	68	(	(	PUNCT
crl-16366	556	69	i.e.	i.e.	X
crl-16366	556	70	did	do	AUX
crl-16366	556	71	being	be	AUX
crl-16366	556	72	able	able	ADJ
crl-16366	556	73	to	to	PART
crl-16366	556	74	see	see	VERB
crl-16366	556	75	and	and	CCONJ
crl-16366	556	76	hear	hear	VERB
crl-16366	556	77	the	the	DET
crl-16366	556	78	person	person	NOUN
crl-16366	556	79	help	help	VERB
crl-16366	556	80	or	or	CCONJ
crl-16366	556	81	hinder	hinder	VERB
crl-16366	556	82	the	the	DET
crl-16366	556	83	process	process	NOUN
crl-16366	556	84	?	?	PUNCT
crl-16366	556	85	):	):	PUNCT
crl-16366	556	86	55	55	NUM
crl-16366	556	87	66	66	NUM
crl-16366	556	88	appendix	appendix	NOUN
crl-16366	556	89	g.	g.	PROPN
crl-16366	556	90	text	text	PROPN
crl-16366	556	91	online	online	ADJ
crl-16366	556	92	survey	survey	NOUN
crl-16366	556	93	please	please	INTJ
crl-16366	556	94	give	give	VERB
crl-16366	556	95	us	we	PRON
crl-16366	556	96	your	your	PRON
crl-16366	556	97	feedback	feedback	NOUN
crl-16366	556	98	on	on	ADP
crl-16366	556	99	receiving	receive	VERB
crl-16366	556	100	assistance	assistance	NOUN
crl-16366	556	101	via	via	ADP
crl-16366	556	102	text	text	NOUN
crl-16366	556	103	messaging	messaging	NOUN
crl-16366	556	104	by	by	ADP
crl-16366	556	105	answering	answer	VERB
crl-16366	556	106	the	the	DET
crl-16366	556	107	following	follow	VERB
crl-16366	556	108	questions	question	NOUN
crl-16366	556	109	.	.	PUNCT
crl-16366	557	1	1	1	X
crl-16366	557	2	.	.	X
crl-16366	557	3	your	your	PRON
crl-16366	557	4	name	name	NOUN
crl-16366	557	5	:	:	PUNCT
crl-16366	557	6	2	2	X
crl-16366	557	7	.	.	X
crl-16366	557	8	to	to	PART
crl-16366	557	9	which	which	PRON
crl-16366	557	10	university	university	NOUN
crl-16366	557	11	library	library	NOUN
crl-16366	557	12	did	do	AUX
crl-16366	557	13	you	you	PRON
crl-16366	557	14	direct	direct	VERB
crl-16366	557	15	your	your	PRON
crl-16366	557	16	questions	question	NOUN
crl-16366	557	17	for	for	ADP
crl-16366	557	18	this	this	DET
crl-16366	557	19	study	study	NOUN
crl-16366	557	20	?	?	PUNCT
crl-16366	558	1	3	3	X
crl-16366	558	2	.	.	X
crl-16366	558	3	please	please	INTJ
crl-16366	558	4	copy	copy	VERB
crl-16366	558	5	and	and	CCONJ
crl-16366	558	6	paste	paste	VERB
crl-16366	558	7	the	the	DET
crl-16366	558	8	first	first	ADJ
crl-16366	558	9	question	question	NOUN
crl-16366	558	10	that	that	PRON
crl-16366	558	11	you	you	PRON
crl-16366	558	12	asked	ask	VERB
crl-16366	558	13	.	.	PUNCT
crl-16366	559	1	4	4	X
crl-16366	559	2	.	.	X
crl-16366	559	3	please	please	AUX
crl-16366	559	4	provide	provide	VERB
crl-16366	559	5	a	a	DET
crl-16366	559	6	general	general	ADJ
crl-16366	559	7	description	description	NOUN
crl-16366	559	8	of	of	ADP
crl-16366	559	9	the	the	DET
crl-16366	559	10	answer	answer	NOUN
crl-16366	559	11	you	you	PRON
crl-16366	559	12	received	receive	VERB
crl-16366	559	13	to	to	PART
crl-16366	559	14	question	question	VERB
crl-16366	559	15	1	1	NUM
crl-16366	559	16	in	in	ADP
crl-16366	559	17	the	the	DET
crl-16366	559	18	form	form	NOUN
crl-16366	559	19	below	below	ADV
crl-16366	559	20	:	:	PUNCT
crl-16366	559	21	1	1	X
crl-16366	559	22	.	.	X
crl-16366	559	23	 	 	SPACE
crl-16366	559	24	text	text	NOUN
crl-16366	559	25	messaging	messaging	NOUN
crl-16366	559	26	format	format	NOUN
crl-16366	559	27	*	*	PUNCT
crl-16366	560	1	*	*	PUNCT
crl-16366	560	2	55	55	NUM
crl-16366	560	3	66	66	NUM
crl-16366	560	4	55	55	NUM
crl-16366	560	5	66	66	NUM
crl-16366	560	6	university	university	NOUN
crl-16366	560	7	anmlkj	anmlkj	NOUN
crl-16366	560	8	university	university	NOUN
crl-16366	560	9	bnmlkj	bnmlkj	NOUN
crl-16366	560	10	a	a	DET
crl-16366	560	11	usability	usability	NOUN
crl-16366	560	12	evaluation	evaluation	NOUN
crl-16366	560	13	of	of	ADP
crl-16366	560	14	academic	academic	ADJ
crl-16366	560	15	virtual	virtual	ADJ
crl-16366	560	16	reference	reference	NOUN
crl-16366	560	17	services	service	NOUN
crl-16366	560	18	347	347	NUM
crl-16366	560	19	15	15	NUM
crl-16366	560	20	.	.	PUNCT
crl-16366	561	1	how	how	SCONJ
crl-16366	561	2	did	do	AUX
crl-16366	561	3	the	the	DET
crl-16366	561	4	assistance	assistance	NOUN
crl-16366	561	5	you	you	PRON
crl-16366	561	6	received	receive	VERB
crl-16366	561	7	via	via	ADP
crl-16366	561	8	text	text	NOUN
crl-16366	561	9	messaging	messaging	NOUN
crl-16366	561	10	compare	compare	VERB
crl-16366	561	11	overall	overall	ADV
crl-16366	561	12	to	to	ADP
crl-16366	561	13	skype	skype	NOUN
crl-16366	561	14	?	?	PUNCT
crl-16366	562	1	overall	overall	ADV
crl-16366	562	2	,	,	PUNCT
crl-16366	562	3	i	i	PRON
crl-16366	562	4	liked	like	VERB
crl-16366	562	5	text	text	NOUN
crl-16366	562	6	messaging	messaging	NOUN
crl-16366	562	7	more	more	ADJ
crl-16366	562	8	than	than	ADP
crl-16366	562	9	skype	skype	ADJ
crl-16366	562	10	nmlkj	nmlkj	NOUN
crl-16366	562	11	about	about	ADP
crl-16366	562	12	the	the	DET
crl-16366	562	13	same	same	ADJ
crl-16366	562	14	nmlkj	nmlkj	NOUN
crl-16366	562	15	overall	overall	NOUN
crl-16366	562	16	,	,	PUNCT
crl-16366	562	17	i	i	PRON
crl-16366	562	18	liked	like	VERB
crl-16366	562	19	text	text	NOUN
crl-16366	562	20	messaging	messaging	NOUN
crl-16366	562	21	less	less	ADJ
crl-16366	562	22	than	than	ADP
crl-16366	562	23	skype	skype	NOUN
crl-16366	562	24	nmlkj	nmlkj	NOUN
crl-16366	562	25	please	please	INTJ
crl-16366	562	26	elaborate	elaborate	VERB
crl-16366	562	27	on	on	ADP
crl-16366	562	28	your	your	PRON
crl-16366	562	29	comparison	comparison	NOUN
crl-16366	562	30	between	between	ADP
crl-16366	562	31	the	the	DET
crl-16366	562	32	two	two	NUM
crl-16366	562	33	(	(	PUNCT
crl-16366	562	34	i.e.	i.e.	X
crl-16366	562	35	did	do	AUX
crl-16366	562	36	being	be	AUX
crl-16366	562	37	able	able	ADJ
crl-16366	562	38	to	to	PART
crl-16366	562	39	see	see	VERB
crl-16366	562	40	and	and	CCONJ
crl-16366	562	41	hear	hear	VERB
crl-16366	562	42	the	the	DET
crl-16366	562	43	person	person	NOUN
crl-16366	562	44	help	help	VERB
crl-16366	562	45	or	or	CCONJ
crl-16366	562	46	hinder	hinder	VERB
crl-16366	562	47	the	the	DET
crl-16366	562	48	process	process	NOUN
crl-16366	562	49	?	?	PUNCT
crl-16366	562	50	):	):	PUNCT
crl-16366	562	51	55	55	NUM
crl-16366	562	52	66	66	NUM
crl-16366	562	53	appendix	appendix	NOUN
crl-16366	562	54	g.	g.	PROPN
crl-16366	562	55	text	text	PROPN
crl-16366	562	56	online	online	ADJ
crl-16366	562	57	survey	survey	NOUN
crl-16366	562	58	please	please	INTJ
crl-16366	562	59	give	give	VERB
crl-16366	562	60	us	we	PRON
crl-16366	562	61	your	your	PRON
crl-16366	562	62	feedback	feedback	NOUN
crl-16366	562	63	on	on	ADP
crl-16366	562	64	receiving	receive	VERB
crl-16366	562	65	assistance	assistance	NOUN
crl-16366	562	66	via	via	ADP
crl-16366	562	67	text	text	NOUN
crl-16366	562	68	messaging	messaging	NOUN
crl-16366	562	69	by	by	ADP
crl-16366	562	70	answering	answer	VERB
crl-16366	562	71	the	the	DET
crl-16366	562	72	following	follow	VERB
crl-16366	562	73	questions	question	NOUN
crl-16366	562	74	.	.	PUNCT
crl-16366	563	1	1	1	X
crl-16366	563	2	.	.	X
crl-16366	563	3	your	your	PRON
crl-16366	563	4	name	name	NOUN
crl-16366	563	5	:	:	PUNCT
crl-16366	563	6	2	2	X
crl-16366	563	7	.	.	X
crl-16366	563	8	to	to	PART
crl-16366	563	9	which	which	PRON
crl-16366	563	10	university	university	NOUN
crl-16366	563	11	library	library	NOUN
crl-16366	563	12	did	do	AUX
crl-16366	563	13	you	you	PRON
crl-16366	563	14	direct	direct	VERB
crl-16366	563	15	your	your	PRON
crl-16366	563	16	questions	question	NOUN
crl-16366	563	17	for	for	ADP
crl-16366	563	18	this	this	DET
crl-16366	563	19	study	study	NOUN
crl-16366	563	20	?	?	PUNCT
crl-16366	564	1	3	3	X
crl-16366	564	2	.	.	X
crl-16366	564	3	please	please	INTJ
crl-16366	564	4	copy	copy	VERB
crl-16366	564	5	and	and	CCONJ
crl-16366	564	6	paste	paste	VERB
crl-16366	564	7	the	the	DET
crl-16366	564	8	first	first	ADJ
crl-16366	564	9	question	question	NOUN
crl-16366	564	10	that	that	PRON
crl-16366	564	11	you	you	PRON
crl-16366	564	12	asked	ask	VERB
crl-16366	564	13	.	.	PUNCT
crl-16366	565	1	4	4	X
crl-16366	565	2	.	.	X
crl-16366	565	3	please	please	AUX
crl-16366	565	4	provide	provide	VERB
crl-16366	565	5	a	a	DET
crl-16366	565	6	general	general	ADJ
crl-16366	565	7	description	description	NOUN
crl-16366	565	8	of	of	ADP
crl-16366	565	9	the	the	DET
crl-16366	565	10	answer	answer	NOUN
crl-16366	565	11	you	you	PRON
crl-16366	565	12	received	receive	VERB
crl-16366	565	13	to	to	PART
crl-16366	565	14	question	question	VERB
crl-16366	565	15	1	1	NUM
crl-16366	565	16	in	in	ADP
crl-16366	565	17	the	the	DET
crl-16366	565	18	form	form	NOUN
crl-16366	565	19	below	below	ADV
crl-16366	565	20	:	:	PUNCT
crl-16366	565	21	1	1	X
crl-16366	565	22	.	.	X
crl-16366	565	23	 	 	SPACE
crl-16366	565	24	text	text	NOUN
crl-16366	565	25	messaging	messaging	NOUN
crl-16366	565	26	format	format	NOUN
crl-16366	565	27	*	*	PUNCT
crl-16366	566	1	*	*	PUNCT
crl-16366	566	2	55	55	NUM
crl-16366	566	3	66	66	NUM
crl-16366	566	4	55	55	NUM
crl-16366	566	5	66	66	NUM
crl-16366	566	6	university	university	NOUN
crl-16366	566	7	anmlkj	anmlkj	NOUN
crl-16366	566	8	university	university	PROPN
crl-16366	566	9	bnmlkj	bnmlkj	NOUN
crl-16366	566	10	13	13	NUM
crl-16366	566	11	.	.	PUNCT
crl-16366	567	1	how	how	SCONJ
crl-16366	567	2	did	do	AUX
crl-16366	567	3	the	the	DET
crl-16366	567	4	assistance	assistance	NOUN
crl-16366	567	5	you	you	PRON
crl-16366	567	6	received	receive	VERB
crl-16366	567	7	via	via	ADP
crl-16366	567	8	text	text	NOUN
crl-16366	567	9	messaging	messaging	NOUN
crl-16366	567	10	compare	compare	VERB
crl-16366	567	11	overall	overall	ADV
crl-16366	567	12	to	to	ADP
crl-16366	567	13	telephone	telephone	NOUN
crl-16366	567	14	?	?	PUNCT
crl-16366	568	1	14	14	NUM
crl-16366	568	2	.	.	PUNCT
crl-16366	569	1	how	how	SCONJ
crl-16366	569	2	did	do	AUX
crl-16366	569	3	the	the	DET
crl-16366	569	4	assistance	assistance	NOUN
crl-16366	569	5	you	you	PRON
crl-16366	569	6	received	receive	VERB
crl-16366	569	7	via	via	ADP
crl-16366	569	8	text	text	NOUN
crl-16366	569	9	messaging	messaging	NOUN
crl-16366	569	10	compare	compare	VERB
crl-16366	569	11	overall	overall	ADV
crl-16366	569	12	to	to	PART
crl-16366	569	13	chat	chat	VERB
crl-16366	569	14	?	?	PUNCT
crl-16366	570	1	overall	overall	ADV
crl-16366	570	2	,	,	PUNCT
crl-16366	570	3	i	i	PRON
crl-16366	570	4	liked	like	VERB
crl-16366	570	5	text	text	NOUN
crl-16366	570	6	messaging	messaging	NOUN
crl-16366	570	7	more	more	ADJ
crl-16366	570	8	than	than	ADP
crl-16366	570	9	telephone	telephone	NOUN
crl-16366	570	10	nmlkj	nmlkj	NOUN
crl-16366	570	11	about	about	ADP
crl-16366	570	12	the	the	DET
crl-16366	570	13	same	same	ADJ
crl-16366	570	14	nmlkj	nmlkj	NOUN
crl-16366	570	15	overall	overall	NOUN
crl-16366	570	16	,	,	PUNCT
crl-16366	570	17	i	i	PRON
crl-16366	570	18	liked	like	VERB
crl-16366	570	19	text	text	NOUN
crl-16366	570	20	messaging	messaging	NOUN
crl-16366	570	21	less	less	ADJ
crl-16366	570	22	than	than	ADP
crl-16366	570	23	telephone	telephone	NOUN
crl-16366	570	24	nmlkj	nmlkj	NOUN
crl-16366	570	25	please	please	INTJ
crl-16366	570	26	elaborate	elaborate	VERB
crl-16366	570	27	on	on	ADP
crl-16366	570	28	your	your	PRON
crl-16366	570	29	comparison	comparison	NOUN
crl-16366	570	30	between	between	ADP
crl-16366	570	31	the	the	DET
crl-16366	570	32	two	two	NUM
crl-16366	570	33	:	:	PUNCT
crl-16366	570	34	55	55	NUM
crl-16366	570	35	66	66	NUM
crl-16366	570	36	overall	overall	NOUN
crl-16366	570	37	,	,	PUNCT
crl-16366	570	38	i	i	PRON
crl-16366	570	39	liked	like	VERB
crl-16366	570	40	text	text	NOUN
crl-16366	570	41	messaging	message	VERB
crl-16366	570	42	more	more	ADJ
crl-16366	570	43	than	than	SCONJ
crl-16366	570	44	chat	chat	VERB
crl-16366	570	45	nmlkj	nmlkj	NOUN
crl-16366	570	46	about	about	ADP
crl-16366	570	47	the	the	DET
crl-16366	570	48	same	same	ADJ
crl-16366	570	49	nmlkj	nmlkj	NOUN
crl-16366	570	50	overall	overall	NOUN
crl-16366	570	51	,	,	PUNCT
crl-16366	570	52	i	i	PRON
crl-16366	570	53	liked	like	VERB
crl-16366	570	54	text	text	NOUN
crl-16366	570	55	messaging	messaging	NOUN
crl-16366	570	56	less	less	ADJ
crl-16366	570	57	than	than	SCONJ
crl-16366	570	58	chat	chat	VERB
crl-16366	570	59	nmlkj	nmlkj	NOUN
crl-16366	570	60	please	please	INTJ
crl-16366	570	61	elaborate	elaborate	VERB
crl-16366	570	62	on	on	ADP
crl-16366	570	63	your	your	PRON
crl-16366	570	64	comparison	comparison	NOUN
crl-16366	570	65	between	between	ADP
crl-16366	570	66	the	the	DET
crl-16366	570	67	two	two	NUM
crl-16366	570	68	(	(	PUNCT
crl-16366	570	69	i.e.	i.e.	X
crl-16366	570	70	did	do	AUX
crl-16366	570	71	being	be	AUX
crl-16366	570	72	able	able	ADJ
crl-16366	570	73	to	to	PART
crl-16366	570	74	see	see	VERB
crl-16366	570	75	and	and	CCONJ
crl-16366	570	76	hear	hear	VERB
crl-16366	570	77	the	the	DET
crl-16366	570	78	person	person	NOUN
crl-16366	570	79	help	help	VERB
crl-16366	570	80	or	or	CCONJ
crl-16366	570	81	hinder	hinder	VERB
crl-16366	570	82	the	the	DET
crl-16366	570	83	process	process	NOUN
crl-16366	570	84	?	?	PUNCT
crl-16366	570	85	):	):	PUNCT
crl-16366	570	86	55	55	NUM
crl-16366	570	87	66	66	NUM
crl-16366	570	88	348	348	NUM
crl-16366	570	89	college	college	NOUN
crl-16366	570	90	&	&	CCONJ
crl-16366	570	91	research	research	PROPN
crl-16366	570	92	libraries	library	NOUN
crl-16366	570	93	may	may	AUX
crl-16366	570	94	2014	2014	NUM
crl-16366	570	95	reference	reference	NOUN
crl-16366	570	96	services	service	NOUN
crl-16366	570	97	usability	usability	NOUN
crl-16366	570	98	and	and	CCONJ
crl-16366	570	99	satisfaction	satisfaction	NOUN
crl-16366	570	100	survey	survey	NOUN
crl-16366	570	101	(	(	PUNCT
crl-16366	570	102	master)reference	master)reference	NOUN
crl-16366	570	103	services	service	NOUN
crl-16366	570	104	usability	usability	NOUN
crl-16366	570	105	and	and	CCONJ
crl-16366	570	106	satisfaction	satisfaction	NOUN
crl-16366	570	107	survey	survey	NOUN
crl-16366	570	108	(	(	PUNCT
crl-16366	570	109	master)reference	master)reference	NOUN
crl-16366	570	110	services	service	NOUN
crl-16366	570	111	usability	usability	NOUN
crl-16366	570	112	and	and	CCONJ
crl-16366	570	113	satisfaction	satisfaction	NOUN
crl-16366	570	114	survey	survey	NOUN
crl-16366	570	115	(	(	PUNCT
crl-16366	570	116	master)reference	master)reference	NOUN
crl-16366	570	117	services	service	NOUN
crl-16366	570	118	usability	usability	NOUN
crl-16366	570	119	and	and	CCONJ
crl-16366	570	120	satisfaction	satisfaction	NOUN
crl-16366	570	121	survey	survey	NOUN
crl-16366	570	122	(	(	PUNCT
crl-16366	570	123	master	master	NOUN
crl-16366	570	124	)	)	PUNCT
crl-16366	570	125	1	1	NUM
crl-16366	570	126	.	.	PUNCT
crl-16366	571	1	your	your	PRON
crl-16366	571	2	name	name	NOUN
crl-16366	571	3	:	:	PUNCT
crl-16366	571	4	2	2	X
crl-16366	571	5	.	.	X
crl-16366	571	6	please	please	AUX
crl-16366	571	7	indicate	indicate	VERB
crl-16366	571	8	your	your	PRON
crl-16366	571	9	academic	academic	ADJ
crl-16366	571	10	status	status	NOUN
crl-16366	571	11	.	.	PUNCT
crl-16366	572	1	3	3	X
crl-16366	572	2	.	.	X
crl-16366	572	3	to	to	PART
crl-16366	572	4	which	which	PRON
crl-16366	572	5	university	university	NOUN
crl-16366	572	6	library	library	NOUN
crl-16366	572	7	did	do	AUX
crl-16366	572	8	you	you	PRON
crl-16366	572	9	direct	direct	VERB
crl-16366	572	10	your	your	PRON
crl-16366	572	11	questions	question	NOUN
crl-16366	572	12	for	for	ADP
crl-16366	572	13	this	this	DET
crl-16366	572	14	study	study	NOUN
crl-16366	572	15	?	?	PUNCT
crl-16366	573	1	4	4	X
crl-16366	573	2	.	.	X
crl-16366	573	3	what	what	PRON
crl-16366	573	4	is	be	AUX
crl-16366	573	5	your	your	PRON
crl-16366	573	6	gender	gender	NOUN
crl-16366	573	7	?	?	PUNCT
crl-16366	574	1	5	5	NUM
crl-16366	574	2	.	.	X
crl-16366	575	1	what	what	PRON
crl-16366	575	2	is	be	AUX
crl-16366	575	3	your	your	PRON
crl-16366	575	4	age	age	NOUN
crl-16366	575	5	?	?	PUNCT
crl-16366	576	1	6	6	NUM
crl-16366	576	2	.	.	X
crl-16366	577	1	what	what	PRON
crl-16366	577	2	is	be	AUX
crl-16366	577	3	your	your	PRON
crl-16366	577	4	ethnicity	ethnicity	NOUN
crl-16366	577	5	?	?	PUNCT
crl-16366	578	1	*	*	PUNCT
crl-16366	579	1	*	*	PUNCT
crl-16366	579	2	undergraduate	undergraduate	ADJ
crl-16366	579	3	nmlkj	nmlkj	NOUN
crl-16366	579	4	graduate	graduate	PROPN
crl-16366	579	5	nmlkj	nmlkj	PROPN
crl-16366	579	6	university	university	PROPN
crl-16366	579	7	anmlkj	anmlkj	NOUN
crl-16366	579	8	university	university	PROPN
crl-16366	579	9	bnmlkj	bnmlkj	NOUN
crl-16366	579	10	male	male	ADJ
crl-16366	579	11	nmlkj	nmlkj	ADJ
crl-16366	579	12	female	female	ADJ
crl-16366	579	13	nmlkj	nmlkj	NOUN
crl-16366	579	14	under	under	ADP
crl-16366	579	15	24	24	NUM
crl-16366	579	16	nmlkj	nmlkj	NOUN
crl-16366	579	17	25–34	25–34	NUM
crl-16366	579	18	nmlkj	nmlkj	NOUN
crl-16366	579	19	35–44	35–44	NUM
crl-16366	579	20	nmlkj	nmlkj	NOUN
crl-16366	579	21	45–54	45–54	NUM
crl-16366	579	22	nmlkj	nmlkj	NOUN
crl-16366	579	23	55–64	55–64	NUM
crl-16366	579	24	nmlkj	nmlkj	NOUN
crl-16366	579	25	65	65	NUM
crl-16366	579	26	and	and	CCONJ
crl-16366	579	27	up	up	ADP
crl-16366	579	28	nmlkj	nmlkj	PROPN
crl-16366	579	29	white	white	ADJ
crl-16366	579	30	nmlkj	nmlkj	PROPN
crl-16366	579	31	black	black	ADJ
crl-16366	579	32	nmlkj	nmlkj	NOUN
crl-16366	579	33	hispanic	hispanic	ADJ
crl-16366	579	34	/	/	SYM
crl-16366	579	35	latino	latino	ADJ
crl-16366	579	36	nmlkj	nmlkj	ADJ
crl-16366	579	37	asian	asian	ADJ
crl-16366	579	38	/	/	SYM
crl-16366	579	39	pacific	pacific	PROPN
crl-16366	579	40	islander	islander	PROPN
crl-16366	579	41	nmlkj	nmlkj	VERB
crl-16366	579	42	native	native	ADJ
crl-16366	579	43	american	american	PROPN
crl-16366	579	44	nmlkj	nmlkj	PROPN
crl-16366	579	45	multiracial	multiracial	ADJ
crl-16366	579	46	nmlkj	nmlkj	NOUN
crl-16366	579	47	appendix	appendix	PROPN
crl-16366	579	48	h.	h.	NOUN
crl-16366	579	49	debriefing	debriefing	NOUN
crl-16366	579	50	usability	usability	NOUN
crl-16366	579	51	survey	survey	VERB
crl-16366	579	52	a	a	DET
crl-16366	579	53	usability	usability	NOUN
crl-16366	579	54	evaluation	evaluation	NOUN
crl-16366	579	55	of	of	ADP
crl-16366	579	56	academic	academic	ADJ
crl-16366	579	57	virtual	virtual	ADJ
crl-16366	579	58	reference	reference	NOUN
crl-16366	579	59	services	service	NOUN
crl-16366	579	60	349	349	NUM
crl-16366	579	61	reference	reference	NOUN
crl-16366	579	62	services	service	NOUN
crl-16366	579	63	usability	usability	NOUN
crl-16366	579	64	and	and	CCONJ
crl-16366	579	65	satisfaction	satisfaction	NOUN
crl-16366	579	66	survey	survey	NOUN
crl-16366	579	67	(	(	PUNCT
crl-16366	579	68	master)reference	master)reference	NOUN
crl-16366	579	69	services	service	NOUN
crl-16366	579	70	usability	usability	NOUN
crl-16366	579	71	and	and	CCONJ
crl-16366	579	72	satisfaction	satisfaction	NOUN
crl-16366	579	73	survey	survey	NOUN
crl-16366	579	74	(	(	PUNCT
crl-16366	579	75	master)reference	master)reference	NOUN
crl-16366	579	76	services	service	NOUN
crl-16366	579	77	usability	usability	NOUN
crl-16366	579	78	and	and	CCONJ
crl-16366	579	79	satisfaction	satisfaction	NOUN
crl-16366	579	80	survey	survey	NOUN
crl-16366	579	81	(	(	PUNCT
crl-16366	579	82	master)reference	master)reference	NOUN
crl-16366	579	83	services	service	NOUN
crl-16366	579	84	usability	usability	NOUN
crl-16366	579	85	and	and	CCONJ
crl-16366	579	86	satisfaction	satisfaction	NOUN
crl-16366	579	87	survey	survey	NOUN
crl-16366	579	88	(	(	PUNCT
crl-16366	579	89	master	master	NOUN
crl-16366	579	90	)	)	PUNCT
crl-16366	579	91	7	7	NUM
crl-16366	579	92	.	.	PUNCT
crl-16366	580	1	please	please	INTJ
crl-16366	580	2	rate	rate	VERB
crl-16366	580	3	your	your	PRON
crl-16366	580	4	overall	overall	ADJ
crl-16366	580	5	experience	experience	NOUN
crl-16366	580	6	with	with	ADP
crl-16366	580	7	each	each	PRON
crl-16366	580	8	of	of	ADP
crl-16366	580	9	the	the	DET
crl-16366	580	10	five	five	NUM
crl-16366	580	11	formats	format	NOUN
crl-16366	580	12	(	(	PUNCT
crl-16366	580	13	in	in	ADP
crl-16366	580	14	general	general	ADJ
crl-16366	580	15	)	)	PUNCT
crl-16366	580	16	.	.	PUNCT
crl-16366	581	1	please	please	INTJ
crl-16366	581	2	rate	rate	VERB
crl-16366	581	3	the	the	DET
crl-16366	581	4	use	use	NOUN
crl-16366	581	5	of	of	ADP
crl-16366	581	6	e	e	NOUN
crl-16366	581	7	-	-	NOUN
crl-16366	581	8	mail	mail	NOUN
crl-16366	581	9	on	on	ADP
crl-16366	581	10	the	the	DET
crl-16366	581	11	following	follow	VERB
crl-16366	581	12	usability	usability	NOUN
crl-16366	581	13	factors	factor	NOUN
crl-16366	581	14	.	.	PUNCT
crl-16366	582	1	1	1	X
crl-16366	582	2	.	.	X
crl-16366	582	3	effectiveness	effectiveness	NOUN
crl-16366	582	4	is	be	AUX
crl-16366	582	5	defined	define	VERB
crl-16366	582	6	as	as	ADP
crl-16366	582	7	the	the	DET
crl-16366	582	8	extent	extent	NOUN
crl-16366	582	9	to	to	PART
crl-16366	582	10	which	which	PRON
crl-16366	582	11	a	a	DET
crl-16366	582	12	goal	goal	NOUN
crl-16366	582	13	or	or	CCONJ
crl-16366	582	14	task	task	NOUN
crl-16366	582	15	is	be	AUX
crl-16366	582	16	reached	reach	VERB
crl-16366	582	17	.	.	PUNCT
crl-16366	583	1	rate	rate	VERB
crl-16366	583	2	your	your	PRON
crl-16366	583	3	overall	overall	ADJ
crl-16366	583	4	experience	experience	NOUN
crl-16366	583	5	with	with	ADP
crl-16366	583	6	both	both	DET
crl-16366	583	7	e	e	NOUN
crl-16366	583	8	-	-	NOUN
crl-16366	583	9	mail	mail	NOUN
crl-16366	583	10	reference	reference	NOUN
crl-16366	583	11	questions	question	NOUN
crl-16366	583	12	/	/	SYM
crl-16366	583	13	answers	answer	NOUN
crl-16366	583	14	on	on	ADP
crl-16366	583	15	the	the	DET
crl-16366	583	16	following	follow	VERB
crl-16366	583	17	factors	factor	NOUN
crl-16366	583	18	:	:	PUNCT
crl-16366	583	19	no	no	DET
crl-16366	583	20	previous	previous	ADJ
crl-16366	583	21	experience	experience	NOUN
crl-16366	583	22	inexperienced	inexperienced	ADJ
crl-16366	583	23	(	(	PUNCT
crl-16366	583	24	used	use	VERB
crl-16366	583	25	less	less	ADJ
crl-16366	583	26	than	than	ADP
crl-16366	583	27	5	5	NUM
crl-16366	583	28	times	time	NOUN
crl-16366	583	29	)	)	PUNCT
crl-16366	583	30	moderate	moderate	PROPN
crl-16366	583	31	(	(	PUNCT
crl-16366	583	32	used	use	VERB
crl-16366	583	33	6–10	6–10	PROPN
crl-16366	583	34	times	time	NOUN
crl-16366	583	35	)	)	PUNCT
crl-16366	583	36	experienced	experience	VERB
crl-16366	583	37	(	(	PUNCT
crl-16366	583	38	used	use	VERB
crl-16366	583	39	more	more	ADJ
crl-16366	583	40	than	than	ADP
crl-16366	583	41	10	10	NUM
crl-16366	583	42	times	time	NOUN
crl-16366	583	43	)	)	PUNCT
crl-16366	583	44	e	e	NOUN
crl-16366	583	45	-	-	NOUN
crl-16366	583	46	mail	mail	NOUN
crl-16366	583	47	nmlkj	nmlkj	NOUN
crl-16366	583	48	nmlkj	nmlkj	NOUN
crl-16366	583	49	nmlkj	nmlkj	NOUN
crl-16366	583	50	nmlkj	nmlkj	NOUN
crl-16366	583	51	telephone	telephone	NOUN
crl-16366	583	52	nmlkj	nmlkj	NOUN
crl-16366	583	53	nmlkj	nmlkj	NOUN
crl-16366	583	54	nmlkj	nmlkj	NOUN
crl-16366	583	55	nmlkj	nmlkj	NOUN
crl-16366	583	56	chat	chat	NOUN
crl-16366	583	57	nmlkj	nmlkj	ADJ
crl-16366	583	58	nmlkj	nmlkj	NOUN
crl-16366	583	59	nmlkj	nmlkj	NOUN
crl-16366	583	60	nmlkj	nmlkj	NOUN
crl-16366	583	61	skype	skype	NOUN
crl-16366	583	62	nmlkj	nmlkj	NOUN
crl-16366	583	63	nmlkj	nmlkj	NOUN
crl-16366	583	64	nmlkj	nmlkj	NOUN
crl-16366	583	65	nmlkj	nmlkj	NOUN
crl-16366	583	66	text	text	NOUN
crl-16366	583	67	messaging	message	VERB
crl-16366	583	68	nmlkj	nmlkj	ADJ
crl-16366	583	69	nmlkj	nmlkj	ADJ
crl-16366	583	70	nmlkj	nmlkj	NOUN
crl-16366	583	71	nmlkj	nmlkj	NOUN
crl-16366	583	72	satisfaction	satisfaction	NOUN
crl-16366	583	73	rating	rating	NOUN
crl-16366	583	74	task	task	NOUN
crl-16366	583	75	completion	completion	NOUN
crl-16366	583	76	(	(	PUNCT
crl-16366	583	77	were	be	AUX
crl-16366	583	78	you	you	PRON
crl-16366	583	79	able	able	ADJ
crl-16366	583	80	to	to	PART
crl-16366	583	81	successfully	successfully	ADV
crl-16366	583	82	use	use	VERB
crl-16366	583	83	e	e	NOUN
crl-16366	583	84	-	-	NOUN
crl-16366	583	85	mail	mail	NOUN
crl-16366	583	86	to	to	PART
crl-16366	583	87	ask	ask	VERB
crl-16366	583	88	your	your	PRON
crl-16366	583	89	questions	question	NOUN
crl-16366	583	90	and	and	CCONJ
crl-16366	583	91	have	have	VERB
crl-16366	583	92	them	they	PRON
crl-16366	583	93	answered	answer	VERB
crl-16366	583	94	?	?	PUNCT
crl-16366	583	95	)	)	PUNCT
crl-16366	583	96	6	6	NUM
crl-16366	583	97	quality	quality	NOUN
crl-16366	583	98	of	of	ADP
crl-16366	583	99	output	output	NOUN
crl-16366	583	100	(	(	PUNCT
crl-16366	583	101	how	how	SCONJ
crl-16366	583	102	satisfied	satisfied	ADJ
crl-16366	583	103	were	be	AUX
crl-16366	583	104	you	you	PRON
crl-16366	583	105	with	with	ADP
crl-16366	583	106	the	the	DET
crl-16366	583	107	overall	overall	ADJ
crl-16366	583	108	quality	quality	NOUN
crl-16366	583	109	of	of	ADP
crl-16366	583	110	the	the	DET
crl-16366	583	111	e	e	NOUN
crl-16366	583	112	-	-	NOUN
crl-16366	583	113	mail	mail	NOUN
crl-16366	583	114	responses	response	NOUN
crl-16366	583	115	and	and	CCONJ
crl-16366	583	116	the	the	DET
crl-16366	583	117	extent	extent	NOUN
crl-16366	583	118	to	to	PART
crl-16366	583	119	which	which	PRON
crl-16366	583	120	they	they	PRON
crl-16366	583	121	answered	answer	VERB
crl-16366	583	122	your	your	PRON
crl-16366	583	123	questions	question	NOUN
crl-16366	583	124	?	?	PUNCT
crl-16366	583	125	)	)	PUNCT
crl-16366	583	126	6	6	NUM
crl-16366	583	127	please	please	INTJ
crl-16366	583	128	feel	feel	VERB
crl-16366	583	129	free	free	ADJ
crl-16366	583	130	to	to	PART
crl-16366	583	131	elaborate	elaborate	VERB
crl-16366	583	132	:	:	PUNCT
crl-16366	583	133	55	55	NUM
crl-16366	583	134	66	66	NUM
crl-16366	583	135	please	please	INTJ
crl-16366	583	136	elaborate	elaborate	VERB
crl-16366	583	137	on	on	ADP
crl-16366	583	138	why	why	SCONJ
crl-16366	583	139	you	you	PRON
crl-16366	583	140	rated	rate	VERB
crl-16366	583	141	each	each	PRON
crl-16366	583	142	as	as	SCONJ
crl-16366	583	143	you	you	PRON
crl-16366	583	144	did	do	VERB
crl-16366	583	145	:	:	PUNCT
crl-16366	583	146	55	55	NUM
crl-16366	583	147	66	66	NUM
crl-16366	583	148	appendix	appendix	VERB
crl-16366	583	149	h.	h.	NOUN
crl-16366	583	150	debriefing	debriefing	NOUN
crl-16366	583	151	usability	usability	NOUN
crl-16366	583	152	survey	survey	NOUN
crl-16366	583	153	350	350	NUM
crl-16366	583	154	college	college	PROPN
crl-16366	583	155	&	&	CCONJ
crl-16366	583	156	research	research	PROPN
crl-16366	583	157	libraries	library	NOUN
crl-16366	583	158	may	may	AUX
crl-16366	583	159	2014	2014	NUM
crl-16366	583	160	reference	reference	NOUN
crl-16366	583	161	services	service	NOUN
crl-16366	583	162	usability	usability	NOUN
crl-16366	583	163	and	and	CCONJ
crl-16366	583	164	satisfaction	satisfaction	NOUN
crl-16366	583	165	survey	survey	NOUN
crl-16366	583	166	(	(	PUNCT
crl-16366	583	167	master)reference	master)reference	NOUN
crl-16366	583	168	services	service	NOUN
crl-16366	583	169	usability	usability	NOUN
crl-16366	583	170	and	and	CCONJ
crl-16366	583	171	satisfaction	satisfaction	NOUN
crl-16366	583	172	survey	survey	NOUN
crl-16366	583	173	(	(	PUNCT
crl-16366	583	174	master)reference	master)reference	NOUN
crl-16366	583	175	services	service	NOUN
crl-16366	583	176	usability	usability	NOUN
crl-16366	583	177	and	and	CCONJ
crl-16366	583	178	satisfaction	satisfaction	NOUN
crl-16366	583	179	survey	survey	NOUN
crl-16366	583	180	(	(	PUNCT
crl-16366	583	181	master)reference	master)reference	NOUN
crl-16366	583	182	services	service	NOUN
crl-16366	583	183	usability	usability	NOUN
crl-16366	583	184	and	and	CCONJ
crl-16366	583	185	satisfaction	satisfaction	NOUN
crl-16366	583	186	survey	survey	NOUN
crl-16366	583	187	(	(	PUNCT
crl-16366	583	188	master	master	NOUN
crl-16366	583	189	)	)	PUNCT
crl-16366	583	190	2	2	NUM
crl-16366	583	191	.	.	X
crl-16366	583	192	efficiency	efficiency	NOUN
crl-16366	583	193	is	be	AUX
crl-16366	583	194	defined	define	VERB
crl-16366	583	195	as	as	ADP
crl-16366	583	196	the	the	DET
crl-16366	583	197	amount	amount	NOUN
crl-16366	583	198	of	of	ADP
crl-16366	583	199	effort	effort	NOUN
crl-16366	583	200	required	require	VERB
crl-16366	583	201	to	to	PART
crl-16366	583	202	reach	reach	VERB
crl-16366	583	203	your	your	PRON
crl-16366	583	204	goal	goal	NOUN
crl-16366	583	205	.	.	PUNCT
crl-16366	584	1	rate	rate	VERB
crl-16366	584	2	your	your	PRON
crl-16366	584	3	overall	overall	ADJ
crl-16366	584	4	satisfaction	satisfaction	NOUN
crl-16366	584	5	with	with	ADP
crl-16366	584	6	both	both	DET
crl-16366	584	7	e	e	NOUN
crl-16366	584	8	-	-	NOUN
crl-16366	584	9	mail	mail	NOUN
crl-16366	584	10	reference	reference	NOUN
crl-16366	584	11	questions	question	NOUN
crl-16366	584	12	/	/	SYM
crl-16366	584	13	answers	answer	NOUN
crl-16366	584	14	on	on	ADP
crl-16366	584	15	the	the	DET
crl-16366	584	16	following	follow	VERB
crl-16366	584	17	factors	factor	NOUN
crl-16366	584	18	:	:	PUNCT
crl-16366	584	19	3	3	X
crl-16366	584	20	.	.	X
crl-16366	584	21	satisfaction	satisfaction	NOUN
crl-16366	584	22	is	be	AUX
crl-16366	584	23	your	your	PRON
crl-16366	584	24	overall	overall	ADJ
crl-16366	584	25	level	level	NOUN
crl-16366	584	26	of	of	ADP
crl-16366	584	27	comfort	comfort	NOUN
crl-16366	584	28	in	in	ADP
crl-16366	584	29	being	be	AUX
crl-16366	584	30	able	able	ADJ
crl-16366	584	31	to	to	PART
crl-16366	584	32	attain	attain	VERB
crl-16366	584	33	your	your	PRON
crl-16366	584	34	goals	goal	NOUN
crl-16366	584	35	.	.	PUNCT
crl-16366	585	1	rate	rate	VERB
crl-16366	585	2	your	your	PRON
crl-16366	585	3	overall	overall	ADJ
crl-16366	585	4	satisfaction	satisfaction	NOUN
crl-16366	585	5	with	with	ADP
crl-16366	585	6	both	both	DET
crl-16366	585	7	e	e	NOUN
crl-16366	585	8	-	-	NOUN
crl-16366	585	9	mail	mail	NOUN
crl-16366	585	10	reference	reference	NOUN
crl-16366	585	11	questions	question	NOUN
crl-16366	585	12	/	/	SYM
crl-16366	585	13	answers	answer	NOUN
crl-16366	585	14	:	:	PUNCT
crl-16366	585	15	4	4	X
crl-16366	585	16	.	.	X
crl-16366	586	1	in	in	ADP
crl-16366	586	2	having	have	VERB
crl-16366	586	3	the	the	DET
crl-16366	586	4	two	two	NUM
crl-16366	586	5	reference	reference	NOUN
crl-16366	586	6	questions	question	NOUN
crl-16366	586	7	answered	answer	VERB
crl-16366	586	8	across	across	ADP
crl-16366	586	9	e	e	NOUN
crl-16366	586	10	-	-	NOUN
crl-16366	586	11	mail	mail	NOUN
crl-16366	586	12	,	,	PUNCT
crl-16366	586	13	what	what	PRON
crl-16366	586	14	was	be	AUX
crl-16366	586	15	your	your	PRON
crl-16366	586	16	primary	primary	ADJ
crl-16366	586	17	source	source	NOUN
crl-16366	586	18	for	for	ADP
crl-16366	586	19	access	access	NOUN
crl-16366	586	20	to	to	ADP
crl-16366	586	21	computer	computer	NOUN
crl-16366	586	22	technology	technology	NOUN
crl-16366	586	23	?	?	PUNCT
crl-16366	587	1	satisfaction	satisfaction	NOUN
crl-16366	587	2	rating	rating	NOUN
crl-16366	587	3	deviations	deviation	NOUN
crl-16366	587	4	from	from	ADP
crl-16366	587	5	critical	critical	ADJ
crl-16366	587	6	path	path	NOUN
crl-16366	587	7	(	(	PUNCT
crl-16366	587	8	how	how	SCONJ
crl-16366	587	9	satisfied	satisfied	ADJ
crl-16366	587	10	are	be	AUX
crl-16366	587	11	you	you	PRON
crl-16366	587	12	that	that	SCONJ
crl-16366	587	13	you	you	PRON
crl-16366	587	14	were	be	AUX
crl-16366	587	15	able	able	ADJ
crl-16366	587	16	to	to	PART
crl-16366	587	17	send	send	VERB
crl-16366	587	18	and	and	CCONJ
crl-16366	587	19	retrieve	retrieve	VERB
crl-16366	587	20	your	your	PRON
crl-16366	587	21	e	e	NOUN
crl-16366	587	22	-	-	NOUN
crl-16366	587	23	mails	mail	NOUN
crl-16366	587	24	without	without	ADP
crl-16366	587	25	any	any	DET
crl-16366	587	26	problems	problem	NOUN
crl-16366	587	27	?	?	PUNCT
crl-16366	587	28	)	)	PUNCT
crl-16366	587	29	6	6	NUM
crl-16366	587	30	error	error	NOUN
crl-16366	587	31	rate	rate	NOUN
crl-16366	587	32	(	(	PUNCT
crl-16366	587	33	how	how	SCONJ
crl-16366	587	34	satisfied	satisfied	ADJ
crl-16366	587	35	were	be	AUX
crl-16366	587	36	you	you	PRON
crl-16366	587	37	that	that	SCONJ
crl-16366	587	38	you	you	PRON
crl-16366	587	39	accomplished	accomplish	VERB
crl-16366	587	40	your	your	PRON
crl-16366	587	41	goal	goal	NOUN
crl-16366	587	42	with	with	ADP
crl-16366	587	43	very	very	ADV
crl-16366	587	44	few	few	ADJ
crl-16366	587	45	or	or	CCONJ
crl-16366	587	46	no	no	DET
crl-16366	587	47	errors	error	NOUN
crl-16366	587	48	?	?	PUNCT
crl-16366	587	49	)	)	PUNCT
crl-16366	587	50	6	6	NUM
crl-16366	587	51	time	time	NOUN
crl-16366	587	52	on	on	ADP
crl-16366	587	53	task	task	NOUN
crl-16366	587	54	(	(	PUNCT
crl-16366	587	55	how	how	SCONJ
crl-16366	587	56	satisfied	satisfied	ADJ
crl-16366	587	57	are	be	AUX
crl-16366	587	58	you	you	PRON
crl-16366	587	59	that	that	SCONJ
crl-16366	587	60	you	you	PRON
crl-16366	587	61	accomplished	accomplish	VERB
crl-16366	587	62	your	your	PRON
crl-16366	587	63	goal	goal	NOUN
crl-16366	587	64	with	with	ADP
crl-16366	587	65	minimal	minimal	ADJ
crl-16366	587	66	time	time	NOUN
crl-16366	587	67	wasted	waste	VERB
crl-16366	587	68	?	?	PUNCT
crl-16366	587	69	)	)	PUNCT
crl-16366	587	70	6	6	NUM
crl-16366	587	71	mental	mental	ADJ
crl-16366	587	72	effort	effort	NOUN
crl-16366	587	73	(	(	PUNCT
crl-16366	587	74	how	how	SCONJ
crl-16366	587	75	satisfied	satisfied	ADJ
crl-16366	587	76	are	be	AUX
crl-16366	587	77	you	you	PRON
crl-16366	587	78	that	that	SCONJ
crl-16366	587	79	you	you	PRON
crl-16366	587	80	accomplished	accomplish	VERB
crl-16366	587	81	your	your	PRON
crl-16366	587	82	goal	goal	NOUN
crl-16366	587	83	with	with	ADP
crl-16366	587	84	minimal	minimal	ADJ
crl-16366	587	85	mental	mental	ADJ
crl-16366	587	86	effort	effort	NOUN
crl-16366	587	87	?	?	PUNCT
crl-16366	587	88	)	)	PUNCT
crl-16366	587	89	6	6	NUM
crl-16366	587	90	satisfaction	satisfaction	NOUN
crl-16366	587	91	rating	rating	NOUN
crl-16366	587	92	overall	overall	ADJ
crl-16366	587	93	,	,	PUNCT
crl-16366	587	94	how	how	SCONJ
crl-16366	587	95	satisfied	satisfied	ADJ
crl-16366	587	96	were	be	AUX
crl-16366	587	97	you	you	PRON
crl-16366	587	98	with	with	ADP
crl-16366	587	99	the	the	DET
crl-16366	587	100	general	general	ADJ
crl-16366	587	101	usability	usability	NOUN
crl-16366	587	102	of	of	ADP
crl-16366	587	103	using	use	VERB
crl-16366	587	104	e	e	NOUN
crl-16366	587	105	-	-	NOUN
crl-16366	587	106	mail	mail	NOUN
crl-16366	587	107	to	to	PART
crl-16366	587	108	ask	ask	VERB
crl-16366	587	109	reference	reference	NOUN
crl-16366	587	110	questions	question	NOUN
crl-16366	587	111	?	?	PUNCT
crl-16366	588	1	6	6	NUM
crl-16366	588	2	please	please	INTJ
crl-16366	588	3	elaborate	elaborate	VERB
crl-16366	588	4	on	on	ADP
crl-16366	588	5	why	why	SCONJ
crl-16366	588	6	you	you	PRON
crl-16366	588	7	rated	rate	VERB
crl-16366	588	8	each	each	PRON
crl-16366	588	9	as	as	SCONJ
crl-16366	588	10	you	you	PRON
crl-16366	588	11	did	do	VERB
crl-16366	588	12	:	:	PUNCT
crl-16366	588	13	55	55	NUM
crl-16366	588	14	66	66	NUM
crl-16366	588	15	please	please	INTJ
crl-16366	588	16	elaborate	elaborate	VERB
crl-16366	588	17	on	on	ADP
crl-16366	588	18	why	why	SCONJ
crl-16366	588	19	you	you	PRON
crl-16366	588	20	rated	rate	VERB
crl-16366	588	21	each	each	PRON
crl-16366	588	22	as	as	SCONJ
crl-16366	588	23	you	you	PRON
crl-16366	588	24	did	do	VERB
crl-16366	588	25	:	:	PUNCT
crl-16366	588	26	55	55	NUM
crl-16366	588	27	66	66	NUM
crl-16366	588	28	personal	personal	ADJ
crl-16366	588	29	computer	computer	NOUN
crl-16366	588	30	at	at	ADP
crl-16366	588	31	home	home	NOUN
crl-16366	588	32	gfedc	gfedc	NOUN
crl-16366	588	33	computer	computer	NOUN
crl-16366	588	34	access	access	NOUN
crl-16366	588	35	at	at	ADP
crl-16366	588	36	work	work	NOUN
crl-16366	588	37	gfedc	gfedc	NOUN
crl-16366	588	38	computer	computer	NOUN
crl-16366	588	39	access	access	NOUN
crl-16366	588	40	at	at	ADP
crl-16366	588	41	the	the	DET
crl-16366	588	42	department	department	NOUN
crl-16366	588	43	/	/	SYM
crl-16366	588	44	library	library	PROPN
crl-16366	588	45	/	/	SYM
crl-16366	588	46	university	university	NOUN
crl-16366	588	47	at	at	ADP
crl-16366	588	48	my	my	PRON
crl-16366	588	49	site	site	NOUN
crl-16366	588	50	gfedc	gfedc	NOUN
crl-16366	588	51	feel	feel	VERB
crl-16366	588	52	free	free	ADJ
crl-16366	588	53	to	to	PART
crl-16366	588	54	elaborate	elaborate	VERB
crl-16366	588	55	:	:	PUNCT
crl-16366	588	56	appendix	appendix	PROPN
crl-16366	588	57	h.	h.	PROPN
crl-16366	588	58	debriefing	debriefing	NOUN
crl-16366	588	59	usability	usability	NOUN
crl-16366	588	60	survey	survey	VERB
crl-16366	588	61	a	a	DET
crl-16366	588	62	usability	usability	NOUN
crl-16366	588	63	evaluation	evaluation	NOUN
crl-16366	588	64	of	of	ADP
crl-16366	588	65	academic	academic	ADJ
crl-16366	588	66	virtual	virtual	ADJ
crl-16366	588	67	reference	reference	NOUN
crl-16366	588	68	services	service	NOUN
crl-16366	588	69	351	351	NUM
crl-16366	588	70	reference	reference	NOUN
crl-16366	588	71	services	service	NOUN
crl-16366	588	72	usability	usability	NOUN
crl-16366	588	73	and	and	CCONJ
crl-16366	588	74	satisfaction	satisfaction	NOUN
crl-16366	588	75	survey	survey	NOUN
crl-16366	588	76	(	(	PUNCT
crl-16366	588	77	master)reference	master)reference	NOUN
crl-16366	588	78	services	service	NOUN
crl-16366	588	79	usability	usability	NOUN
crl-16366	588	80	and	and	CCONJ
crl-16366	588	81	satisfaction	satisfaction	NOUN
crl-16366	588	82	survey	survey	NOUN
crl-16366	588	83	(	(	PUNCT
crl-16366	588	84	master)reference	master)reference	NOUN
crl-16366	588	85	services	service	NOUN
crl-16366	588	86	usability	usability	NOUN
crl-16366	588	87	and	and	CCONJ
crl-16366	588	88	satisfaction	satisfaction	NOUN
crl-16366	588	89	survey	survey	NOUN
crl-16366	588	90	(	(	PUNCT
crl-16366	588	91	master)reference	master)reference	NOUN
crl-16366	588	92	services	service	NOUN
crl-16366	588	93	usability	usability	NOUN
crl-16366	588	94	and	and	CCONJ
crl-16366	588	95	satisfaction	satisfaction	NOUN
crl-16366	588	96	survey	survey	NOUN
crl-16366	588	97	(	(	PUNCT
crl-16366	588	98	master	master	NOUN
crl-16366	588	99	)	)	PUNCT
crl-16366	588	100	5	5	NUM
crl-16366	588	101	.	.	PUNCT
crl-16366	589	1	please	please	INTJ
crl-16366	589	2	add	add	VERB
crl-16366	589	3	any	any	DET
crl-16366	589	4	further	further	ADJ
crl-16366	589	5	comments	comment	NOUN
crl-16366	589	6	about	about	ADP
crl-16366	589	7	your	your	PRON
crl-16366	589	8	perceptions	perception	NOUN
crl-16366	589	9	of	of	ADP
crl-16366	589	10	using	use	VERB
crl-16366	589	11	e	e	NOUN
crl-16366	589	12	-	-	NOUN
crl-16366	589	13	mail	mail	NOUN
crl-16366	589	14	.	.	PUNCT
crl-16366	590	1	please	please	INTJ
crl-16366	590	2	rate	rate	VERB
crl-16366	590	3	the	the	DET
crl-16366	590	4	use	use	NOUN
crl-16366	590	5	of	of	ADP
crl-16366	590	6	the	the	DET
crl-16366	590	7	telephone	telephone	NOUN
crl-16366	590	8	on	on	ADP
crl-16366	590	9	the	the	DET
crl-16366	590	10	following	follow	VERB
crl-16366	590	11	usability	usability	NOUN
crl-16366	590	12	factors	factor	NOUN
crl-16366	590	13	.	.	PUNCT
crl-16366	591	1	1	1	X
crl-16366	591	2	.	.	X
crl-16366	591	3	effectiveness	effectiveness	NOUN
crl-16366	591	4	is	be	AUX
crl-16366	591	5	defined	define	VERB
crl-16366	591	6	as	as	ADP
crl-16366	591	7	the	the	DET
crl-16366	591	8	extent	extent	NOUN
crl-16366	591	9	to	to	PART
crl-16366	591	10	which	which	PRON
crl-16366	591	11	a	a	DET
crl-16366	591	12	goal	goal	NOUN
crl-16366	591	13	or	or	CCONJ
crl-16366	591	14	task	task	NOUN
crl-16366	591	15	is	be	AUX
crl-16366	591	16	reached	reach	VERB
crl-16366	591	17	.	.	PUNCT
crl-16366	592	1	rate	rate	VERB
crl-16366	592	2	your	your	PRON
crl-16366	592	3	overall	overall	ADJ
crl-16366	592	4	experience	experience	NOUN
crl-16366	592	5	with	with	ADP
crl-16366	592	6	both	both	DET
crl-16366	592	7	telephone	telephone	NOUN
crl-16366	592	8	reference	reference	NOUN
crl-16366	592	9	questions	question	NOUN
crl-16366	592	10	/	/	SYM
crl-16366	592	11	answers	answer	NOUN
crl-16366	592	12	on	on	ADP
crl-16366	592	13	the	the	DET
crl-16366	592	14	following	follow	VERB
crl-16366	592	15	factors	factor	NOUN
crl-16366	592	16	:	:	PUNCT
crl-16366	592	17	55	55	NUM
crl-16366	592	18	66	66	NUM
crl-16366	592	19	satisfaction	satisfaction	NOUN
crl-16366	592	20	rating	rating	NOUN
crl-16366	592	21	task	task	NOUN
crl-16366	592	22	completion	completion	NOUN
crl-16366	592	23	(	(	PUNCT
crl-16366	592	24	were	be	AUX
crl-16366	592	25	you	you	PRON
crl-16366	592	26	able	able	ADJ
crl-16366	592	27	to	to	PART
crl-16366	592	28	successfully	successfully	ADV
crl-16366	592	29	use	use	VERB
crl-16366	592	30	telephone	telephone	NOUN
crl-16366	592	31	to	to	PART
crl-16366	592	32	ask	ask	VERB
crl-16366	592	33	your	your	PRON
crl-16366	592	34	questions	question	NOUN
crl-16366	592	35	and	and	CCONJ
crl-16366	592	36	have	have	VERB
crl-16366	592	37	them	they	PRON
crl-16366	592	38	answered	answer	VERB
crl-16366	592	39	?	?	PUNCT
crl-16366	592	40	)	)	PUNCT
crl-16366	592	41	6	6	NUM
crl-16366	592	42	quality	quality	NOUN
crl-16366	592	43	of	of	ADP
crl-16366	592	44	output	output	NOUN
crl-16366	592	45	(	(	PUNCT
crl-16366	592	46	how	how	SCONJ
crl-16366	592	47	satisfied	satisfied	ADJ
crl-16366	592	48	were	be	AUX
crl-16366	592	49	you	you	PRON
crl-16366	592	50	with	with	ADP
crl-16366	592	51	the	the	DET
crl-16366	592	52	overall	overall	ADJ
crl-16366	592	53	quality	quality	NOUN
crl-16366	592	54	of	of	ADP
crl-16366	592	55	the	the	DET
crl-16366	592	56	telephone	telephone	NOUN
crl-16366	592	57	responses	response	NOUN
crl-16366	592	58	and	and	CCONJ
crl-16366	592	59	the	the	DET
crl-16366	592	60	extent	extent	NOUN
crl-16366	592	61	to	to	PART
crl-16366	592	62	which	which	PRON
crl-16366	592	63	they	they	PRON
crl-16366	592	64	answered	answer	VERB
crl-16366	592	65	your	your	PRON
crl-16366	592	66	questions	question	NOUN
crl-16366	592	67	?	?	PUNCT
crl-16366	592	68	)	)	PUNCT
crl-16366	593	1	6	6	NUM
crl-16366	593	2	please	please	INTJ
crl-16366	593	3	elaborate	elaborate	VERB
crl-16366	593	4	on	on	ADP
crl-16366	593	5	why	why	SCONJ
crl-16366	593	6	you	you	PRON
crl-16366	593	7	rated	rate	VERB
crl-16366	593	8	each	each	PRON
crl-16366	593	9	as	as	SCONJ
crl-16366	593	10	you	you	PRON
crl-16366	593	11	did	do	VERB
crl-16366	593	12	:	:	PUNCT
crl-16366	593	13	55	55	NUM
crl-16366	593	14	66	66	NUM
crl-16366	593	15	reference	reference	NOUN
crl-16366	593	16	services	service	NOUN
crl-16366	593	17	usability	usability	NOUN
crl-16366	593	18	and	and	CCONJ
crl-16366	593	19	satisfaction	satisfaction	NOUN
crl-16366	593	20	survey	survey	NOUN
crl-16366	593	21	(	(	PUNCT
crl-16366	593	22	master)reference	master)reference	NOUN
crl-16366	593	23	services	service	NOUN
crl-16366	593	24	usability	usability	NOUN
crl-16366	593	25	and	and	CCONJ
crl-16366	593	26	satisfaction	satisfaction	NOUN
crl-16366	593	27	survey	survey	NOUN
crl-16366	593	28	(	(	PUNCT
crl-16366	593	29	master)reference	master)reference	NOUN
crl-16366	593	30	services	service	NOUN
crl-16366	593	31	usability	usability	NOUN
crl-16366	593	32	and	and	CCONJ
crl-16366	593	33	satisfaction	satisfaction	NOUN
crl-16366	593	34	survey	survey	NOUN
crl-16366	593	35	(	(	PUNCT
crl-16366	593	36	master)reference	master)reference	NOUN
crl-16366	593	37	services	service	NOUN
crl-16366	593	38	usability	usability	NOUN
crl-16366	593	39	and	and	CCONJ
crl-16366	593	40	satisfaction	satisfaction	NOUN
crl-16366	593	41	survey	survey	NOUN
crl-16366	593	42	(	(	PUNCT
crl-16366	593	43	master	master	NOUN
crl-16366	593	44	)	)	PUNCT
crl-16366	593	45	2	2	NUM
crl-16366	593	46	.	.	X
crl-16366	593	47	efficiency	efficiency	NOUN
crl-16366	593	48	is	be	AUX
crl-16366	593	49	defined	define	VERB
crl-16366	593	50	as	as	ADP
crl-16366	593	51	the	the	DET
crl-16366	593	52	amount	amount	NOUN
crl-16366	593	53	of	of	ADP
crl-16366	593	54	effort	effort	NOUN
crl-16366	593	55	required	require	VERB
crl-16366	593	56	to	to	PART
crl-16366	593	57	reach	reach	VERB
crl-16366	593	58	your	your	PRON
crl-16366	593	59	goal	goal	NOUN
crl-16366	593	60	.	.	PUNCT
crl-16366	594	1	rate	rate	VERB
crl-16366	594	2	your	your	PRON
crl-16366	594	3	overall	overall	ADJ
crl-16366	594	4	satisfaction	satisfaction	NOUN
crl-16366	594	5	with	with	ADP
crl-16366	594	6	both	both	DET
crl-16366	594	7	telephone	telephone	NOUN
crl-16366	594	8	reference	reference	NOUN
crl-16366	594	9	questions	question	NOUN
crl-16366	594	10	/	/	SYM
crl-16366	594	11	answers	answer	NOUN
crl-16366	594	12	on	on	ADP
crl-16366	594	13	the	the	DET
crl-16366	594	14	following	follow	VERB
crl-16366	594	15	factors	factor	NOUN
crl-16366	594	16	:	:	PUNCT
crl-16366	594	17	3	3	X
crl-16366	594	18	.	.	X
crl-16366	594	19	satisfaction	satisfaction	NOUN
crl-16366	594	20	is	be	AUX
crl-16366	594	21	your	your	PRON
crl-16366	594	22	overall	overall	ADJ
crl-16366	594	23	level	level	NOUN
crl-16366	594	24	of	of	ADP
crl-16366	594	25	comfort	comfort	NOUN
crl-16366	594	26	in	in	ADP
crl-16366	594	27	being	be	AUX
crl-16366	594	28	able	able	ADJ
crl-16366	594	29	to	to	PART
crl-16366	594	30	attain	attain	VERB
crl-16366	594	31	your	your	PRON
crl-16366	594	32	goals	goal	NOUN
crl-16366	594	33	.	.	PUNCT
crl-16366	595	1	rate	rate	VERB
crl-16366	595	2	your	your	PRON
crl-16366	595	3	overall	overall	ADJ
crl-16366	595	4	satisfaction	satisfaction	NOUN
crl-16366	595	5	with	with	ADP
crl-16366	595	6	both	both	DET
crl-16366	595	7	telephone	telephone	NOUN
crl-16366	595	8	reference	reference	NOUN
crl-16366	595	9	questions	question	NOUN
crl-16366	595	10	/	/	SYM
crl-16366	595	11	answers	answer	NOUN
crl-16366	595	12	:	:	PUNCT
crl-16366	596	1	4	4	X
crl-16366	596	2	.	.	X
crl-16366	596	3	what	what	DET
crl-16366	596	4	type	type	NOUN
crl-16366	596	5	of	of	ADP
crl-16366	596	6	telephone	telephone	NOUN
crl-16366	596	7	did	do	AUX
crl-16366	596	8	you	you	PRON
crl-16366	596	9	use	use	VERB
crl-16366	596	10	to	to	PART
crl-16366	596	11	ask	ask	VERB
crl-16366	596	12	the	the	DET
crl-16366	596	13	reference	reference	NOUN
crl-16366	596	14	questions	question	NOUN
crl-16366	596	15	?	?	PUNCT
crl-16366	597	1	satisfaction	satisfaction	NOUN
crl-16366	597	2	rating	rating	NOUN
crl-16366	597	3	deviations	deviation	NOUN
crl-16366	597	4	from	from	ADP
crl-16366	597	5	critical	critical	ADJ
crl-16366	597	6	path	path	NOUN
crl-16366	597	7	(	(	PUNCT
crl-16366	597	8	how	how	SCONJ
crl-16366	597	9	satisfied	satisfied	ADJ
crl-16366	597	10	are	be	AUX
crl-16366	597	11	you	you	PRON
crl-16366	597	12	that	that	SCONJ
crl-16366	597	13	you	you	PRON
crl-16366	597	14	were	be	AUX
crl-16366	597	15	able	able	ADJ
crl-16366	597	16	to	to	PART
crl-16366	597	17	use	use	VERB
crl-16366	597	18	telephone	telephone	NOUN
crl-16366	597	19	reference	reference	NOUN
crl-16366	597	20	without	without	ADP
crl-16366	597	21	any	any	DET
crl-16366	597	22	problems	problem	NOUN
crl-16366	597	23	?	?	PUNCT
crl-16366	597	24	)	)	PUNCT
crl-16366	597	25	6	6	NUM
crl-16366	597	26	error	error	NOUN
crl-16366	597	27	rate	rate	NOUN
crl-16366	597	28	(	(	PUNCT
crl-16366	597	29	how	how	SCONJ
crl-16366	597	30	satisfied	satisfied	ADJ
crl-16366	597	31	were	be	AUX
crl-16366	597	32	you	you	PRON
crl-16366	597	33	that	that	SCONJ
crl-16366	597	34	you	you	PRON
crl-16366	597	35	accomplished	accomplish	VERB
crl-16366	597	36	your	your	PRON
crl-16366	597	37	goal	goal	NOUN
crl-16366	597	38	with	with	ADP
crl-16366	597	39	very	very	ADV
crl-16366	597	40	few	few	ADJ
crl-16366	597	41	or	or	CCONJ
crl-16366	597	42	no	no	DET
crl-16366	597	43	errors	error	NOUN
crl-16366	597	44	?	?	PUNCT
crl-16366	597	45	)	)	PUNCT
crl-16366	597	46	6	6	NUM
crl-16366	597	47	time	time	NOUN
crl-16366	597	48	on	on	ADP
crl-16366	597	49	task	task	NOUN
crl-16366	597	50	(	(	PUNCT
crl-16366	597	51	how	how	SCONJ
crl-16366	597	52	satisfied	satisfied	ADJ
crl-16366	597	53	are	be	AUX
crl-16366	597	54	you	you	PRON
crl-16366	597	55	that	that	SCONJ
crl-16366	597	56	you	you	PRON
crl-16366	597	57	accomplished	accomplish	VERB
crl-16366	597	58	your	your	PRON
crl-16366	597	59	goal	goal	NOUN
crl-16366	597	60	with	with	ADP
crl-16366	597	61	minimal	minimal	ADJ
crl-16366	597	62	time	time	NOUN
crl-16366	597	63	wasted	waste	VERB
crl-16366	597	64	?	?	PUNCT
crl-16366	597	65	)	)	PUNCT
crl-16366	597	66	6	6	NUM
crl-16366	597	67	mental	mental	ADJ
crl-16366	597	68	effort	effort	NOUN
crl-16366	597	69	(	(	PUNCT
crl-16366	597	70	how	how	SCONJ
crl-16366	597	71	satisfied	satisfied	ADJ
crl-16366	597	72	are	be	AUX
crl-16366	597	73	you	you	PRON
crl-16366	597	74	that	that	SCONJ
crl-16366	597	75	you	you	PRON
crl-16366	597	76	accomplished	accomplish	VERB
crl-16366	597	77	your	your	PRON
crl-16366	597	78	goal	goal	NOUN
crl-16366	597	79	with	with	ADP
crl-16366	597	80	minimal	minimal	ADJ
crl-16366	597	81	mental	mental	ADJ
crl-16366	597	82	effort	effort	NOUN
crl-16366	597	83	?	?	PUNCT
crl-16366	597	84	)	)	PUNCT
crl-16366	597	85	6	6	NUM
crl-16366	597	86	satisfaction	satisfaction	NOUN
crl-16366	597	87	rating	rating	NOUN
crl-16366	597	88	overall	overall	ADJ
crl-16366	597	89	,	,	PUNCT
crl-16366	597	90	how	how	SCONJ
crl-16366	597	91	satisfied	satisfied	ADJ
crl-16366	597	92	were	be	AUX
crl-16366	597	93	you	you	PRON
crl-16366	597	94	with	with	ADP
crl-16366	597	95	the	the	DET
crl-16366	597	96	general	general	ADJ
crl-16366	597	97	usability	usability	NOUN
crl-16366	597	98	of	of	ADP
crl-16366	597	99	using	use	VERB
crl-16366	597	100	telephone	telephone	NOUN
crl-16366	597	101	to	to	PART
crl-16366	597	102	ask	ask	VERB
crl-16366	597	103	reference	reference	NOUN
crl-16366	597	104	questions	question	NOUN
crl-16366	597	105	?	?	PUNCT
crl-16366	598	1	6	6	NUM
crl-16366	598	2	please	please	INTJ
crl-16366	598	3	elaborate	elaborate	VERB
crl-16366	598	4	on	on	ADP
crl-16366	598	5	why	why	SCONJ
crl-16366	598	6	you	you	PRON
crl-16366	598	7	rated	rate	VERB
crl-16366	598	8	each	each	PRON
crl-16366	598	9	as	as	SCONJ
crl-16366	598	10	you	you	PRON
crl-16366	598	11	did	do	VERB
crl-16366	598	12	:	:	PUNCT
crl-16366	598	13	55	55	NUM
crl-16366	598	14	66	66	NUM
crl-16366	598	15	please	please	INTJ
crl-16366	598	16	elaborate	elaborate	VERB
crl-16366	598	17	on	on	ADP
crl-16366	598	18	why	why	SCONJ
crl-16366	598	19	you	you	PRON
crl-16366	598	20	rated	rate	VERB
crl-16366	598	21	each	each	PRON
crl-16366	598	22	as	as	SCONJ
crl-16366	598	23	you	you	PRON
crl-16366	598	24	did	do	VERB
crl-16366	598	25	:	:	PUNCT
crl-16366	598	26	55	55	NUM
crl-16366	598	27	66	66	NUM
crl-16366	598	28	my	my	PRON
crl-16366	598	29	cell	cell	NOUN
crl-16366	598	30	phone	phone	NOUN
crl-16366	598	31	gfedc	gfedc	NOUN
crl-16366	598	32	my	my	PRON
crl-16366	598	33	home	home	NOUN
crl-16366	598	34	telephone	telephone	NOUN
crl-16366	598	35	gfedc	gfedc	NOUN
crl-16366	598	36	my	my	PRON
crl-16366	598	37	work	work	NOUN
crl-16366	598	38	telephone	telephone	NOUN
crl-16366	598	39	gfedc	gfedc	NOUN
crl-16366	598	40	other	other	ADJ
crl-16366	598	41	wireless	wireless	ADJ
crl-16366	598	42	device	device	NOUN
crl-16366	598	43	gfedc	gfedc	VERB
crl-16366	598	44	other	other	ADJ
crl-16366	598	45	appendix	appendix	PROPN
crl-16366	598	46	h.	h.	PROPN
crl-16366	598	47	debriefing	debriefing	NOUN
crl-16366	598	48	usability	usability	NOUN
crl-16366	598	49	survey	survey	NOUN
crl-16366	598	50	352	352	NUM
crl-16366	598	51	college	college	PROPN
crl-16366	598	52	&	&	CCONJ
crl-16366	598	53	research	research	PROPN
crl-16366	598	54	libraries	library	NOUN
crl-16366	598	55	may	may	AUX
crl-16366	598	56	2014	2014	NUM
crl-16366	598	57	reference	reference	NOUN
crl-16366	598	58	services	service	NOUN
crl-16366	598	59	usability	usability	NOUN
crl-16366	598	60	and	and	CCONJ
crl-16366	598	61	satisfaction	satisfaction	NOUN
crl-16366	598	62	survey	survey	NOUN
crl-16366	598	63	(	(	PUNCT
crl-16366	598	64	master)reference	master)reference	NOUN
crl-16366	598	65	services	service	NOUN
crl-16366	598	66	usability	usability	NOUN
crl-16366	598	67	and	and	CCONJ
crl-16366	598	68	satisfaction	satisfaction	NOUN
crl-16366	598	69	survey	survey	NOUN
crl-16366	598	70	(	(	PUNCT
crl-16366	598	71	master)reference	master)reference	NOUN
crl-16366	598	72	services	service	NOUN
crl-16366	598	73	usability	usability	NOUN
crl-16366	598	74	and	and	CCONJ
crl-16366	598	75	satisfaction	satisfaction	NOUN
crl-16366	598	76	survey	survey	NOUN
crl-16366	598	77	(	(	PUNCT
crl-16366	598	78	master)reference	master)reference	NOUN
crl-16366	598	79	services	service	NOUN
crl-16366	598	80	usability	usability	NOUN
crl-16366	598	81	and	and	CCONJ
crl-16366	598	82	satisfaction	satisfaction	NOUN
crl-16366	598	83	survey	survey	NOUN
crl-16366	598	84	(	(	PUNCT
crl-16366	598	85	master	master	NOUN
crl-16366	598	86	)	)	PUNCT
crl-16366	598	87	2	2	NUM
crl-16366	598	88	.	.	X
crl-16366	598	89	efficiency	efficiency	NOUN
crl-16366	598	90	is	be	AUX
crl-16366	598	91	defined	define	VERB
crl-16366	598	92	as	as	ADP
crl-16366	598	93	the	the	DET
crl-16366	598	94	amount	amount	NOUN
crl-16366	598	95	of	of	ADP
crl-16366	598	96	effort	effort	NOUN
crl-16366	598	97	required	require	VERB
crl-16366	598	98	to	to	PART
crl-16366	598	99	reach	reach	VERB
crl-16366	598	100	your	your	PRON
crl-16366	598	101	goal	goal	NOUN
crl-16366	598	102	.	.	PUNCT
crl-16366	599	1	rate	rate	VERB
crl-16366	599	2	your	your	PRON
crl-16366	599	3	overall	overall	ADJ
crl-16366	599	4	satisfaction	satisfaction	NOUN
crl-16366	599	5	with	with	ADP
crl-16366	599	6	both	both	DET
crl-16366	599	7	telephone	telephone	NOUN
crl-16366	599	8	reference	reference	NOUN
crl-16366	599	9	questions	question	NOUN
crl-16366	599	10	/	/	SYM
crl-16366	599	11	answers	answer	NOUN
crl-16366	599	12	on	on	ADP
crl-16366	599	13	the	the	DET
crl-16366	599	14	following	follow	VERB
crl-16366	599	15	factors	factor	NOUN
crl-16366	599	16	:	:	PUNCT
crl-16366	599	17	3	3	X
crl-16366	599	18	.	.	X
crl-16366	599	19	satisfaction	satisfaction	NOUN
crl-16366	599	20	is	be	AUX
crl-16366	599	21	your	your	PRON
crl-16366	599	22	overall	overall	ADJ
crl-16366	599	23	level	level	NOUN
crl-16366	599	24	of	of	ADP
crl-16366	599	25	comfort	comfort	NOUN
crl-16366	599	26	in	in	ADP
crl-16366	599	27	being	be	AUX
crl-16366	599	28	able	able	ADJ
crl-16366	599	29	to	to	PART
crl-16366	599	30	attain	attain	VERB
crl-16366	599	31	your	your	PRON
crl-16366	599	32	goals	goal	NOUN
crl-16366	599	33	.	.	PUNCT
crl-16366	600	1	rate	rate	VERB
crl-16366	600	2	your	your	PRON
crl-16366	600	3	overall	overall	ADJ
crl-16366	600	4	satisfaction	satisfaction	NOUN
crl-16366	600	5	with	with	ADP
crl-16366	600	6	both	both	DET
crl-16366	600	7	telephone	telephone	NOUN
crl-16366	600	8	reference	reference	NOUN
crl-16366	600	9	questions	question	NOUN
crl-16366	600	10	/	/	SYM
crl-16366	600	11	answers	answer	NOUN
crl-16366	600	12	:	:	PUNCT
crl-16366	601	1	4	4	X
crl-16366	601	2	.	.	X
crl-16366	601	3	what	what	DET
crl-16366	601	4	type	type	NOUN
crl-16366	601	5	of	of	ADP
crl-16366	601	6	telephone	telephone	NOUN
crl-16366	601	7	did	do	AUX
crl-16366	601	8	you	you	PRON
crl-16366	601	9	use	use	VERB
crl-16366	601	10	to	to	PART
crl-16366	601	11	ask	ask	VERB
crl-16366	601	12	the	the	DET
crl-16366	601	13	reference	reference	NOUN
crl-16366	601	14	questions	question	NOUN
crl-16366	601	15	?	?	PUNCT
crl-16366	602	1	satisfaction	satisfaction	NOUN
crl-16366	602	2	rating	rating	NOUN
crl-16366	602	3	deviations	deviation	NOUN
crl-16366	602	4	from	from	ADP
crl-16366	602	5	critical	critical	ADJ
crl-16366	602	6	path	path	NOUN
crl-16366	602	7	(	(	PUNCT
crl-16366	602	8	how	how	SCONJ
crl-16366	602	9	satisfied	satisfied	ADJ
crl-16366	602	10	are	be	AUX
crl-16366	602	11	you	you	PRON
crl-16366	602	12	that	that	SCONJ
crl-16366	602	13	you	you	PRON
crl-16366	602	14	were	be	AUX
crl-16366	602	15	able	able	ADJ
crl-16366	602	16	to	to	PART
crl-16366	602	17	use	use	VERB
crl-16366	602	18	telephone	telephone	NOUN
crl-16366	602	19	reference	reference	NOUN
crl-16366	602	20	without	without	ADP
crl-16366	602	21	any	any	DET
crl-16366	602	22	problems	problem	NOUN
crl-16366	602	23	?	?	PUNCT
crl-16366	602	24	)	)	PUNCT
crl-16366	602	25	6	6	NUM
crl-16366	602	26	error	error	NOUN
crl-16366	602	27	rate	rate	NOUN
crl-16366	602	28	(	(	PUNCT
crl-16366	602	29	how	how	SCONJ
crl-16366	602	30	satisfied	satisfied	ADJ
crl-16366	602	31	were	be	AUX
crl-16366	602	32	you	you	PRON
crl-16366	602	33	that	that	SCONJ
crl-16366	602	34	you	you	PRON
crl-16366	602	35	accomplished	accomplish	VERB
crl-16366	602	36	your	your	PRON
crl-16366	602	37	goal	goal	NOUN
crl-16366	602	38	with	with	ADP
crl-16366	602	39	very	very	ADV
crl-16366	602	40	few	few	ADJ
crl-16366	602	41	or	or	CCONJ
crl-16366	602	42	no	no	DET
crl-16366	602	43	errors	error	NOUN
crl-16366	602	44	?	?	PUNCT
crl-16366	602	45	)	)	PUNCT
crl-16366	602	46	6	6	NUM
crl-16366	602	47	time	time	NOUN
crl-16366	602	48	on	on	ADP
crl-16366	602	49	task	task	NOUN
crl-16366	602	50	(	(	PUNCT
crl-16366	602	51	how	how	SCONJ
crl-16366	602	52	satisfied	satisfied	ADJ
crl-16366	602	53	are	be	AUX
crl-16366	602	54	you	you	PRON
crl-16366	602	55	that	that	SCONJ
crl-16366	602	56	you	you	PRON
crl-16366	602	57	accomplished	accomplish	VERB
crl-16366	602	58	your	your	PRON
crl-16366	602	59	goal	goal	NOUN
crl-16366	602	60	with	with	ADP
crl-16366	602	61	minimal	minimal	ADJ
crl-16366	602	62	time	time	NOUN
crl-16366	602	63	wasted	waste	VERB
crl-16366	602	64	?	?	PUNCT
crl-16366	602	65	)	)	PUNCT
crl-16366	602	66	6	6	NUM
crl-16366	602	67	mental	mental	ADJ
crl-16366	602	68	effort	effort	NOUN
crl-16366	602	69	(	(	PUNCT
crl-16366	602	70	how	how	SCONJ
crl-16366	602	71	satisfied	satisfied	ADJ
crl-16366	602	72	are	be	AUX
crl-16366	602	73	you	you	PRON
crl-16366	602	74	that	that	SCONJ
crl-16366	602	75	you	you	PRON
crl-16366	602	76	accomplished	accomplish	VERB
crl-16366	602	77	your	your	PRON
crl-16366	602	78	goal	goal	NOUN
crl-16366	602	79	with	with	ADP
crl-16366	602	80	minimal	minimal	ADJ
crl-16366	602	81	mental	mental	ADJ
crl-16366	602	82	effort	effort	NOUN
crl-16366	602	83	?	?	PUNCT
crl-16366	602	84	)	)	PUNCT
crl-16366	602	85	6	6	NUM
crl-16366	602	86	satisfaction	satisfaction	NOUN
crl-16366	602	87	rating	rating	NOUN
crl-16366	602	88	overall	overall	ADJ
crl-16366	602	89	,	,	PUNCT
crl-16366	602	90	how	how	SCONJ
crl-16366	602	91	satisfied	satisfied	ADJ
crl-16366	602	92	were	be	AUX
crl-16366	602	93	you	you	PRON
crl-16366	602	94	with	with	ADP
crl-16366	602	95	the	the	DET
crl-16366	602	96	general	general	ADJ
crl-16366	602	97	usability	usability	NOUN
crl-16366	602	98	of	of	ADP
crl-16366	602	99	using	use	VERB
crl-16366	602	100	telephone	telephone	NOUN
crl-16366	602	101	to	to	PART
crl-16366	602	102	ask	ask	VERB
crl-16366	602	103	reference	reference	NOUN
crl-16366	602	104	questions	question	NOUN
crl-16366	602	105	?	?	PUNCT
crl-16366	603	1	6	6	NUM
crl-16366	603	2	please	please	INTJ
crl-16366	603	3	elaborate	elaborate	VERB
crl-16366	603	4	on	on	ADP
crl-16366	603	5	why	why	SCONJ
crl-16366	603	6	you	you	PRON
crl-16366	603	7	rated	rate	VERB
crl-16366	603	8	each	each	PRON
crl-16366	603	9	as	as	SCONJ
crl-16366	603	10	you	you	PRON
crl-16366	603	11	did	do	VERB
crl-16366	603	12	:	:	PUNCT
crl-16366	603	13	55	55	NUM
crl-16366	603	14	66	66	NUM
crl-16366	603	15	please	please	INTJ
crl-16366	603	16	elaborate	elaborate	VERB
crl-16366	603	17	on	on	ADP
crl-16366	603	18	why	why	SCONJ
crl-16366	603	19	you	you	PRON
crl-16366	603	20	rated	rate	VERB
crl-16366	603	21	each	each	PRON
crl-16366	603	22	as	as	SCONJ
crl-16366	603	23	you	you	PRON
crl-16366	603	24	did	do	VERB
crl-16366	603	25	:	:	PUNCT
crl-16366	603	26	55	55	NUM
crl-16366	603	27	66	66	NUM
crl-16366	603	28	my	my	PRON
crl-16366	603	29	cell	cell	NOUN
crl-16366	603	30	phone	phone	NOUN
crl-16366	603	31	gfedc	gfedc	NOUN
crl-16366	603	32	my	my	PRON
crl-16366	603	33	home	home	NOUN
crl-16366	603	34	telephone	telephone	NOUN
crl-16366	603	35	gfedc	gfedc	NOUN
crl-16366	603	36	my	my	PRON
crl-16366	603	37	work	work	NOUN
crl-16366	603	38	telephone	telephone	NOUN
crl-16366	603	39	gfedc	gfedc	NOUN
crl-16366	603	40	other	other	ADJ
crl-16366	603	41	wireless	wireless	ADJ
crl-16366	603	42	device	device	NOUN
crl-16366	603	43	gfedc	gfedc	VERB
crl-16366	603	44	other	other	ADJ
crl-16366	603	45	appendix	appendix	PROPN
crl-16366	603	46	h.	h.	PROPN
crl-16366	603	47	debriefing	debriefing	NOUN
crl-16366	603	48	usability	usability	NOUN
crl-16366	603	49	survey	survey	NOUN
crl-16366	603	50	reference	reference	NOUN
crl-16366	603	51	services	service	NOUN
crl-16366	603	52	usability	usability	NOUN
crl-16366	603	53	and	and	CCONJ
crl-16366	603	54	satisfaction	satisfaction	NOUN
crl-16366	603	55	survey	survey	NOUN
crl-16366	603	56	(	(	PUNCT
crl-16366	603	57	master)reference	master)reference	NOUN
crl-16366	603	58	services	service	NOUN
crl-16366	603	59	usability	usability	NOUN
crl-16366	603	60	and	and	CCONJ
crl-16366	603	61	satisfaction	satisfaction	NOUN
crl-16366	603	62	survey	survey	NOUN
crl-16366	603	63	(	(	PUNCT
crl-16366	603	64	master)reference	master)reference	NOUN
crl-16366	603	65	services	service	NOUN
crl-16366	603	66	usability	usability	NOUN
crl-16366	603	67	and	and	CCONJ
crl-16366	603	68	satisfaction	satisfaction	NOUN
crl-16366	603	69	survey	survey	NOUN
crl-16366	603	70	(	(	PUNCT
crl-16366	603	71	master)reference	master)reference	NOUN
crl-16366	603	72	services	service	NOUN
crl-16366	603	73	usability	usability	NOUN
crl-16366	603	74	and	and	CCONJ
crl-16366	603	75	satisfaction	satisfaction	NOUN
crl-16366	603	76	survey	survey	NOUN
crl-16366	603	77	(	(	PUNCT
crl-16366	603	78	master	master	NOUN
crl-16366	603	79	)	)	PUNCT
crl-16366	603	80	2	2	NUM
crl-16366	603	81	.	.	X
crl-16366	603	82	efficiency	efficiency	NOUN
crl-16366	603	83	is	be	AUX
crl-16366	603	84	defined	define	VERB
crl-16366	603	85	as	as	ADP
crl-16366	603	86	the	the	DET
crl-16366	603	87	amount	amount	NOUN
crl-16366	603	88	of	of	ADP
crl-16366	603	89	effort	effort	NOUN
crl-16366	603	90	required	require	VERB
crl-16366	603	91	to	to	PART
crl-16366	603	92	reach	reach	VERB
crl-16366	603	93	your	your	PRON
crl-16366	603	94	goal	goal	NOUN
crl-16366	603	95	.	.	PUNCT
crl-16366	604	1	rate	rate	VERB
crl-16366	604	2	your	your	PRON
crl-16366	604	3	overall	overall	ADJ
crl-16366	604	4	satisfaction	satisfaction	NOUN
crl-16366	604	5	with	with	ADP
crl-16366	604	6	both	both	DET
crl-16366	604	7	telephone	telephone	NOUN
crl-16366	604	8	reference	reference	NOUN
crl-16366	604	9	questions	question	NOUN
crl-16366	604	10	/	/	SYM
crl-16366	604	11	answers	answer	NOUN
crl-16366	604	12	on	on	ADP
crl-16366	604	13	the	the	DET
crl-16366	604	14	following	follow	VERB
crl-16366	604	15	factors	factor	NOUN
crl-16366	604	16	:	:	PUNCT
crl-16366	604	17	3	3	X
crl-16366	604	18	.	.	X
crl-16366	604	19	satisfaction	satisfaction	NOUN
crl-16366	604	20	is	be	AUX
crl-16366	604	21	your	your	PRON
crl-16366	604	22	overall	overall	ADJ
crl-16366	604	23	level	level	NOUN
crl-16366	604	24	of	of	ADP
crl-16366	604	25	comfort	comfort	NOUN
crl-16366	604	26	in	in	ADP
crl-16366	604	27	being	be	AUX
crl-16366	604	28	able	able	ADJ
crl-16366	604	29	to	to	PART
crl-16366	604	30	attain	attain	VERB
crl-16366	604	31	your	your	PRON
crl-16366	604	32	goals	goal	NOUN
crl-16366	604	33	.	.	PUNCT
crl-16366	605	1	rate	rate	VERB
crl-16366	605	2	your	your	PRON
crl-16366	605	3	overall	overall	ADJ
crl-16366	605	4	satisfaction	satisfaction	NOUN
crl-16366	605	5	with	with	ADP
crl-16366	605	6	both	both	DET
crl-16366	605	7	telephone	telephone	NOUN
crl-16366	605	8	reference	reference	NOUN
crl-16366	605	9	questions	question	NOUN
crl-16366	605	10	/	/	SYM
crl-16366	605	11	answers	answer	NOUN
crl-16366	605	12	:	:	PUNCT
crl-16366	606	1	4	4	X
crl-16366	606	2	.	.	X
crl-16366	606	3	what	what	DET
crl-16366	606	4	type	type	NOUN
crl-16366	606	5	of	of	ADP
crl-16366	606	6	telephone	telephone	NOUN
crl-16366	606	7	did	do	AUX
crl-16366	606	8	you	you	PRON
crl-16366	606	9	use	use	VERB
crl-16366	606	10	to	to	PART
crl-16366	606	11	ask	ask	VERB
crl-16366	606	12	the	the	DET
crl-16366	606	13	reference	reference	NOUN
crl-16366	606	14	questions	question	NOUN
crl-16366	606	15	?	?	PUNCT
crl-16366	607	1	satisfaction	satisfaction	NOUN
crl-16366	607	2	rating	rating	NOUN
crl-16366	607	3	deviations	deviation	NOUN
crl-16366	607	4	from	from	ADP
crl-16366	607	5	critical	critical	ADJ
crl-16366	607	6	path	path	NOUN
crl-16366	607	7	(	(	PUNCT
crl-16366	607	8	how	how	SCONJ
crl-16366	607	9	satisfied	satisfied	ADJ
crl-16366	607	10	are	be	AUX
crl-16366	607	11	you	you	PRON
crl-16366	607	12	that	that	SCONJ
crl-16366	607	13	you	you	PRON
crl-16366	607	14	were	be	AUX
crl-16366	607	15	able	able	ADJ
crl-16366	607	16	to	to	PART
crl-16366	607	17	use	use	VERB
crl-16366	607	18	telephone	telephone	NOUN
crl-16366	607	19	reference	reference	NOUN
crl-16366	607	20	without	without	ADP
crl-16366	607	21	any	any	DET
crl-16366	607	22	problems	problem	NOUN
crl-16366	607	23	?	?	PUNCT
crl-16366	607	24	)	)	PUNCT
crl-16366	607	25	6	6	NUM
crl-16366	607	26	error	error	NOUN
crl-16366	607	27	rate	rate	NOUN
crl-16366	607	28	(	(	PUNCT
crl-16366	607	29	how	how	SCONJ
crl-16366	607	30	satisfied	satisfied	ADJ
crl-16366	607	31	were	be	AUX
crl-16366	607	32	you	you	PRON
crl-16366	607	33	that	that	SCONJ
crl-16366	607	34	you	you	PRON
crl-16366	607	35	accomplished	accomplish	VERB
crl-16366	607	36	your	your	PRON
crl-16366	607	37	goal	goal	NOUN
crl-16366	607	38	with	with	ADP
crl-16366	607	39	very	very	ADV
crl-16366	607	40	few	few	ADJ
crl-16366	607	41	or	or	CCONJ
crl-16366	607	42	no	no	DET
crl-16366	607	43	errors	error	NOUN
crl-16366	607	44	?	?	PUNCT
crl-16366	607	45	)	)	PUNCT
crl-16366	607	46	6	6	NUM
crl-16366	607	47	time	time	NOUN
crl-16366	607	48	on	on	ADP
crl-16366	607	49	task	task	NOUN
crl-16366	607	50	(	(	PUNCT
crl-16366	607	51	how	how	SCONJ
crl-16366	607	52	satisfied	satisfied	ADJ
crl-16366	607	53	are	be	AUX
crl-16366	607	54	you	you	PRON
crl-16366	607	55	that	that	SCONJ
crl-16366	607	56	you	you	PRON
crl-16366	607	57	accomplished	accomplish	VERB
crl-16366	607	58	your	your	PRON
crl-16366	607	59	goal	goal	NOUN
crl-16366	607	60	with	with	ADP
crl-16366	607	61	minimal	minimal	ADJ
crl-16366	607	62	time	time	NOUN
crl-16366	607	63	wasted	waste	VERB
crl-16366	607	64	?	?	PUNCT
crl-16366	607	65	)	)	PUNCT
crl-16366	607	66	6	6	NUM
crl-16366	607	67	mental	mental	ADJ
crl-16366	607	68	effort	effort	NOUN
crl-16366	607	69	(	(	PUNCT
crl-16366	607	70	how	how	SCONJ
crl-16366	607	71	satisfied	satisfied	ADJ
crl-16366	607	72	are	be	AUX
crl-16366	607	73	you	you	PRON
crl-16366	607	74	that	that	SCONJ
crl-16366	607	75	you	you	PRON
crl-16366	607	76	accomplished	accomplish	VERB
crl-16366	607	77	your	your	PRON
crl-16366	607	78	goal	goal	NOUN
crl-16366	607	79	with	with	ADP
crl-16366	607	80	minimal	minimal	ADJ
crl-16366	607	81	mental	mental	ADJ
crl-16366	607	82	effort	effort	NOUN
crl-16366	607	83	?	?	PUNCT
crl-16366	607	84	)	)	PUNCT
crl-16366	607	85	6	6	NUM
crl-16366	607	86	satisfaction	satisfaction	NOUN
crl-16366	607	87	rating	rating	NOUN
crl-16366	607	88	overall	overall	ADJ
crl-16366	607	89	,	,	PUNCT
crl-16366	607	90	how	how	SCONJ
crl-16366	607	91	satisfied	satisfied	ADJ
crl-16366	607	92	were	be	AUX
crl-16366	607	93	you	you	PRON
crl-16366	607	94	with	with	ADP
crl-16366	607	95	the	the	DET
crl-16366	607	96	general	general	ADJ
crl-16366	607	97	usability	usability	NOUN
crl-16366	607	98	of	of	ADP
crl-16366	607	99	using	use	VERB
crl-16366	607	100	telephone	telephone	NOUN
crl-16366	607	101	to	to	PART
crl-16366	607	102	ask	ask	VERB
crl-16366	607	103	reference	reference	NOUN
crl-16366	607	104	questions	question	NOUN
crl-16366	607	105	?	?	PUNCT
crl-16366	608	1	6	6	NUM
crl-16366	608	2	please	please	INTJ
crl-16366	608	3	elaborate	elaborate	VERB
crl-16366	608	4	on	on	ADP
crl-16366	608	5	why	why	SCONJ
crl-16366	608	6	you	you	PRON
crl-16366	608	7	rated	rate	VERB
crl-16366	608	8	each	each	PRON
crl-16366	608	9	as	as	SCONJ
crl-16366	608	10	you	you	PRON
crl-16366	608	11	did	do	VERB
crl-16366	608	12	:	:	PUNCT
crl-16366	608	13	55	55	NUM
crl-16366	608	14	66	66	NUM
crl-16366	608	15	please	please	INTJ
crl-16366	608	16	elaborate	elaborate	VERB
crl-16366	608	17	on	on	ADP
crl-16366	608	18	why	why	SCONJ
crl-16366	608	19	you	you	PRON
crl-16366	608	20	rated	rate	VERB
crl-16366	608	21	each	each	PRON
crl-16366	608	22	as	as	SCONJ
crl-16366	608	23	you	you	PRON
crl-16366	608	24	did	do	VERB
crl-16366	608	25	:	:	PUNCT
crl-16366	608	26	55	55	NUM
crl-16366	608	27	66	66	NUM
crl-16366	608	28	my	my	PRON
crl-16366	608	29	cell	cell	NOUN
crl-16366	608	30	phone	phone	NOUN
crl-16366	608	31	gfedc	gfedc	NOUN
crl-16366	608	32	my	my	PRON
crl-16366	608	33	home	home	NOUN
crl-16366	608	34	telephone	telephone	NOUN
crl-16366	608	35	gfedc	gfedc	NOUN
crl-16366	608	36	my	my	PRON
crl-16366	608	37	work	work	NOUN
crl-16366	608	38	telephone	telephone	NOUN
crl-16366	608	39	gfedc	gfedc	NOUN
crl-16366	608	40	other	other	ADJ
crl-16366	608	41	wireless	wireless	ADJ
crl-16366	608	42	device	device	NOUN
crl-16366	608	43	gfedc	gfedc	VERB
crl-16366	608	44	other	other	ADJ
crl-16366	608	45	reference	reference	NOUN
crl-16366	608	46	services	service	NOUN
crl-16366	608	47	usability	usability	NOUN
crl-16366	608	48	and	and	CCONJ
crl-16366	608	49	satisfaction	satisfaction	NOUN
crl-16366	608	50	survey	survey	NOUN
crl-16366	608	51	(	(	PUNCT
crl-16366	608	52	master)reference	master)reference	NOUN
crl-16366	608	53	services	service	NOUN
crl-16366	608	54	usability	usability	NOUN
crl-16366	608	55	and	and	CCONJ
crl-16366	608	56	satisfaction	satisfaction	NOUN
crl-16366	608	57	survey	survey	NOUN
crl-16366	608	58	(	(	PUNCT
crl-16366	608	59	master)reference	master)reference	NOUN
crl-16366	608	60	services	service	NOUN
crl-16366	608	61	usability	usability	NOUN
crl-16366	608	62	and	and	CCONJ
crl-16366	608	63	satisfaction	satisfaction	NOUN
crl-16366	608	64	survey	survey	NOUN
crl-16366	608	65	(	(	PUNCT
crl-16366	608	66	master)reference	master)reference	NOUN
crl-16366	608	67	services	service	NOUN
crl-16366	608	68	usability	usability	NOUN
crl-16366	608	69	and	and	CCONJ
crl-16366	608	70	satisfaction	satisfaction	NOUN
crl-16366	608	71	survey	survey	NOUN
crl-16366	608	72	(	(	PUNCT
crl-16366	608	73	master	master	NOUN
crl-16366	608	74	)	)	PUNCT
crl-16366	608	75	5	5	NUM
crl-16366	608	76	.	.	PUNCT
crl-16366	609	1	please	please	INTJ
crl-16366	609	2	add	add	VERB
crl-16366	609	3	any	any	DET
crl-16366	609	4	further	further	ADJ
crl-16366	609	5	comments	comment	NOUN
crl-16366	609	6	about	about	ADP
crl-16366	609	7	your	your	PRON
crl-16366	609	8	perceptions	perception	NOUN
crl-16366	609	9	of	of	ADP
crl-16366	609	10	using	use	VERB
crl-16366	609	11	the	the	DET
crl-16366	609	12	telephone	telephone	NOUN
crl-16366	609	13	.	.	PUNCT
crl-16366	610	1	please	please	INTJ
crl-16366	610	2	rate	rate	VERB
crl-16366	610	3	the	the	DET
crl-16366	610	4	use	use	NOUN
crl-16366	610	5	of	of	ADP
crl-16366	610	6	chat	chat	NOUN
crl-16366	610	7	on	on	ADP
crl-16366	610	8	the	the	DET
crl-16366	610	9	following	follow	VERB
crl-16366	610	10	usability	usability	NOUN
crl-16366	610	11	factors	factor	NOUN
crl-16366	610	12	.	.	PUNCT
crl-16366	611	1	1	1	X
crl-16366	611	2	.	.	X
crl-16366	611	3	effectiveness	effectiveness	NOUN
crl-16366	611	4	is	be	AUX
crl-16366	611	5	defined	define	VERB
crl-16366	611	6	as	as	ADP
crl-16366	611	7	the	the	DET
crl-16366	611	8	extent	extent	NOUN
crl-16366	611	9	to	to	PART
crl-16366	611	10	which	which	PRON
crl-16366	611	11	a	a	DET
crl-16366	611	12	goal	goal	NOUN
crl-16366	611	13	or	or	CCONJ
crl-16366	611	14	task	task	NOUN
crl-16366	611	15	is	be	AUX
crl-16366	611	16	reached	reach	VERB
crl-16366	611	17	.	.	PUNCT
crl-16366	612	1	rate	rate	VERB
crl-16366	612	2	your	your	PRON
crl-16366	612	3	overall	overall	ADJ
crl-16366	612	4	experience	experience	NOUN
crl-16366	612	5	with	with	ADP
crl-16366	612	6	both	both	PRON
crl-16366	612	7	chat	chat	VERB
crl-16366	612	8	reference	reference	NOUN
crl-16366	612	9	questions	question	NOUN
crl-16366	612	10	/	/	SYM
crl-16366	612	11	answers	answer	NOUN
crl-16366	612	12	on	on	ADP
crl-16366	612	13	the	the	DET
crl-16366	612	14	following	follow	VERB
crl-16366	612	15	factors	factor	NOUN
crl-16366	612	16	:	:	PUNCT
crl-16366	612	17	55	55	NUM
crl-16366	612	18	66	66	NUM
crl-16366	612	19	satisfaction	satisfaction	NOUN
crl-16366	612	20	rating	rating	NOUN
crl-16366	612	21	task	task	NOUN
crl-16366	612	22	completion	completion	NOUN
crl-16366	612	23	(	(	PUNCT
crl-16366	612	24	were	be	AUX
crl-16366	612	25	you	you	PRON
crl-16366	612	26	able	able	ADJ
crl-16366	612	27	to	to	PART
crl-16366	612	28	successfully	successfully	ADV
crl-16366	612	29	use	use	VERB
crl-16366	612	30	chat	chat	NOUN
crl-16366	612	31	to	to	PART
crl-16366	612	32	ask	ask	VERB
crl-16366	612	33	your	your	PRON
crl-16366	612	34	questions	question	NOUN
crl-16366	612	35	and	and	CCONJ
crl-16366	612	36	have	have	VERB
crl-16366	612	37	them	they	PRON
crl-16366	612	38	answered	answer	VERB
crl-16366	612	39	?	?	PUNCT
crl-16366	612	40	)	)	PUNCT
crl-16366	612	41	6	6	NUM
crl-16366	612	42	quality	quality	NOUN
crl-16366	612	43	of	of	ADP
crl-16366	612	44	output	output	NOUN
crl-16366	612	45	(	(	PUNCT
crl-16366	612	46	how	how	SCONJ
crl-16366	612	47	satisfied	satisfied	ADJ
crl-16366	612	48	were	be	AUX
crl-16366	612	49	you	you	PRON
crl-16366	612	50	with	with	ADP
crl-16366	612	51	the	the	DET
crl-16366	612	52	overall	overall	ADJ
crl-16366	612	53	quality	quality	NOUN
crl-16366	612	54	of	of	ADP
crl-16366	612	55	the	the	DET
crl-16366	612	56	chat	chat	NOUN
crl-16366	612	57	responses	response	NOUN
crl-16366	612	58	and	and	CCONJ
crl-16366	612	59	the	the	DET
crl-16366	612	60	extent	extent	NOUN
crl-16366	612	61	to	to	PART
crl-16366	612	62	which	which	PRON
crl-16366	612	63	they	they	PRON
crl-16366	612	64	answered	answer	VERB
crl-16366	612	65	your	your	PRON
crl-16366	612	66	questions	question	NOUN
crl-16366	612	67	?	?	PUNCT
crl-16366	612	68	)	)	PUNCT
crl-16366	613	1	6	6	NUM
crl-16366	613	2	please	please	INTJ
crl-16366	613	3	elaborate	elaborate	VERB
crl-16366	613	4	on	on	ADP
crl-16366	613	5	why	why	SCONJ
crl-16366	613	6	you	you	PRON
crl-16366	613	7	rated	rate	VERB
crl-16366	613	8	each	each	PRON
crl-16366	613	9	as	as	SCONJ
crl-16366	613	10	you	you	PRON
crl-16366	613	11	did	do	VERB
crl-16366	613	12	:	:	PUNCT
crl-16366	613	13	55	55	NUM
crl-16366	613	14	66	66	NUM
crl-16366	613	15	a	a	DET
crl-16366	613	16	usability	usability	NOUN
crl-16366	613	17	evaluation	evaluation	NOUN
crl-16366	613	18	of	of	ADP
crl-16366	613	19	academic	academic	ADJ
crl-16366	613	20	virtual	virtual	ADJ
crl-16366	613	21	reference	reference	NOUN
crl-16366	613	22	services	service	NOUN
crl-16366	613	23	353	353	NUM
crl-16366	613	24	reference	reference	NOUN
crl-16366	613	25	services	service	NOUN
crl-16366	613	26	usability	usability	NOUN
crl-16366	613	27	and	and	CCONJ
crl-16366	613	28	satisfaction	satisfaction	NOUN
crl-16366	613	29	survey	survey	NOUN
crl-16366	613	30	(	(	PUNCT
crl-16366	613	31	master)reference	master)reference	NOUN
crl-16366	613	32	services	service	NOUN
crl-16366	613	33	usability	usability	NOUN
crl-16366	613	34	and	and	CCONJ
crl-16366	613	35	satisfaction	satisfaction	NOUN
crl-16366	613	36	survey	survey	NOUN
crl-16366	613	37	(	(	PUNCT
crl-16366	613	38	master)reference	master)reference	NOUN
crl-16366	613	39	services	service	NOUN
crl-16366	613	40	usability	usability	NOUN
crl-16366	613	41	and	and	CCONJ
crl-16366	613	42	satisfaction	satisfaction	NOUN
crl-16366	613	43	survey	survey	NOUN
crl-16366	613	44	(	(	PUNCT
crl-16366	613	45	master)reference	master)reference	NOUN
crl-16366	613	46	services	service	NOUN
crl-16366	613	47	usability	usability	NOUN
crl-16366	613	48	and	and	CCONJ
crl-16366	613	49	satisfaction	satisfaction	NOUN
crl-16366	613	50	survey	survey	NOUN
crl-16366	613	51	(	(	PUNCT
crl-16366	613	52	master	master	NOUN
crl-16366	613	53	)	)	PUNCT
crl-16366	613	54	2	2	NUM
crl-16366	613	55	.	.	X
crl-16366	613	56	efficiency	efficiency	NOUN
crl-16366	613	57	is	be	AUX
crl-16366	613	58	defined	define	VERB
crl-16366	613	59	as	as	ADP
crl-16366	613	60	the	the	DET
crl-16366	613	61	amount	amount	NOUN
crl-16366	613	62	of	of	ADP
crl-16366	613	63	effort	effort	NOUN
crl-16366	613	64	required	require	VERB
crl-16366	613	65	to	to	PART
crl-16366	613	66	reach	reach	VERB
crl-16366	613	67	your	your	PRON
crl-16366	613	68	goal	goal	NOUN
crl-16366	613	69	.	.	PUNCT
crl-16366	614	1	rate	rate	VERB
crl-16366	614	2	your	your	PRON
crl-16366	614	3	overall	overall	ADJ
crl-16366	614	4	satisfaction	satisfaction	NOUN
crl-16366	614	5	with	with	ADP
crl-16366	614	6	both	both	PRON
crl-16366	614	7	chat	chat	VERB
crl-16366	614	8	reference	reference	NOUN
crl-16366	614	9	questions	question	NOUN
crl-16366	614	10	/	/	SYM
crl-16366	614	11	answers	answer	NOUN
crl-16366	614	12	on	on	ADP
crl-16366	614	13	the	the	DET
crl-16366	614	14	following	follow	VERB
crl-16366	614	15	factors	factor	NOUN
crl-16366	614	16	:	:	PUNCT
crl-16366	614	17	3	3	X
crl-16366	614	18	.	.	X
crl-16366	614	19	satisfaction	satisfaction	NOUN
crl-16366	614	20	is	be	AUX
crl-16366	614	21	your	your	PRON
crl-16366	614	22	overall	overall	ADJ
crl-16366	614	23	level	level	NOUN
crl-16366	614	24	of	of	ADP
crl-16366	614	25	comfort	comfort	NOUN
crl-16366	614	26	in	in	ADP
crl-16366	614	27	being	be	AUX
crl-16366	614	28	able	able	ADJ
crl-16366	614	29	to	to	PART
crl-16366	614	30	attain	attain	VERB
crl-16366	614	31	your	your	PRON
crl-16366	614	32	goals	goal	NOUN
crl-16366	614	33	.	.	PUNCT
crl-16366	615	1	rate	rate	VERB
crl-16366	615	2	your	your	PRON
crl-16366	615	3	overall	overall	ADJ
crl-16366	615	4	satisfaction	satisfaction	NOUN
crl-16366	615	5	with	with	ADP
crl-16366	615	6	both	both	CCONJ
crl-16366	615	7	your	your	PRON
crl-16366	615	8	chat	chat	NOUN
crl-16366	615	9	reference	reference	NOUN
crl-16366	615	10	questions	question	NOUN
crl-16366	615	11	/	/	SYM
crl-16366	615	12	answers	answer	NOUN
crl-16366	615	13	:	:	PUNCT
crl-16366	615	14	4	4	X
crl-16366	615	15	.	.	X
crl-16366	616	1	in	in	ADP
crl-16366	616	2	having	have	VERB
crl-16366	616	3	the	the	DET
crl-16366	616	4	two	two	NUM
crl-16366	616	5	reference	reference	NOUN
crl-16366	616	6	questions	question	NOUN
crl-16366	616	7	answered	answer	VERB
crl-16366	616	8	in	in	ADP
crl-16366	616	9	chat	chat	PROPN
crl-16366	616	10	,	,	PUNCT
crl-16366	616	11	what	what	PRON
crl-16366	616	12	was	be	AUX
crl-16366	616	13	your	your	PRON
crl-16366	616	14	primary	primary	ADJ
crl-16366	616	15	source	source	NOUN
crl-16366	616	16	for	for	ADP
crl-16366	616	17	access	access	NOUN
crl-16366	616	18	to	to	ADP
crl-16366	616	19	computer	computer	NOUN
crl-16366	616	20	technology	technology	NOUN
crl-16366	616	21	?	?	PUNCT
crl-16366	617	1	satisfaction	satisfaction	NOUN
crl-16366	617	2	rating	rating	NOUN
crl-16366	617	3	deviations	deviation	NOUN
crl-16366	617	4	from	from	ADP
crl-16366	617	5	critical	critical	ADJ
crl-16366	617	6	path	path	NOUN
crl-16366	617	7	(	(	PUNCT
crl-16366	617	8	how	how	SCONJ
crl-16366	617	9	satisfied	satisfied	ADJ
crl-16366	617	10	are	be	AUX
crl-16366	617	11	you	you	PRON
crl-16366	617	12	that	that	SCONJ
crl-16366	617	13	you	you	PRON
crl-16366	617	14	were	be	AUX
crl-16366	617	15	able	able	ADJ
crl-16366	617	16	to	to	PART
crl-16366	617	17	use	use	VERB
crl-16366	617	18	chat	chat	NOUN
crl-16366	617	19	without	without	ADP
crl-16366	617	20	any	any	DET
crl-16366	617	21	problems	problem	NOUN
crl-16366	617	22	?	?	PUNCT
crl-16366	617	23	)	)	PUNCT
crl-16366	617	24	6	6	NUM
crl-16366	617	25	error	error	NOUN
crl-16366	617	26	rate	rate	NOUN
crl-16366	617	27	(	(	PUNCT
crl-16366	617	28	how	how	SCONJ
crl-16366	617	29	satisfied	satisfied	ADJ
crl-16366	617	30	were	be	AUX
crl-16366	617	31	you	you	PRON
crl-16366	617	32	that	that	SCONJ
crl-16366	617	33	you	you	PRON
crl-16366	617	34	accomplished	accomplish	VERB
crl-16366	617	35	your	your	PRON
crl-16366	617	36	goal	goal	NOUN
crl-16366	617	37	with	with	ADP
crl-16366	617	38	very	very	ADV
crl-16366	617	39	few	few	ADJ
crl-16366	617	40	or	or	CCONJ
crl-16366	617	41	no	no	DET
crl-16366	617	42	errors	error	NOUN
crl-16366	617	43	?	?	PUNCT
crl-16366	617	44	)	)	PUNCT
crl-16366	617	45	6	6	NUM
crl-16366	617	46	time	time	NOUN
crl-16366	617	47	on	on	ADP
crl-16366	617	48	task	task	NOUN
crl-16366	617	49	(	(	PUNCT
crl-16366	617	50	how	how	SCONJ
crl-16366	617	51	satisfied	satisfied	ADJ
crl-16366	617	52	are	be	AUX
crl-16366	617	53	you	you	PRON
crl-16366	617	54	that	that	SCONJ
crl-16366	617	55	you	you	PRON
crl-16366	617	56	accomplished	accomplish	VERB
crl-16366	617	57	your	your	PRON
crl-16366	617	58	goal	goal	NOUN
crl-16366	617	59	with	with	ADP
crl-16366	617	60	minimal	minimal	ADJ
crl-16366	617	61	time	time	NOUN
crl-16366	617	62	wasted	waste	VERB
crl-16366	617	63	?	?	PUNCT
crl-16366	617	64	)	)	PUNCT
crl-16366	617	65	6	6	NUM
crl-16366	617	66	mental	mental	ADJ
crl-16366	617	67	effort	effort	NOUN
crl-16366	617	68	(	(	PUNCT
crl-16366	617	69	how	how	SCONJ
crl-16366	617	70	satisfied	satisfied	ADJ
crl-16366	617	71	are	be	AUX
crl-16366	617	72	you	you	PRON
crl-16366	617	73	that	that	SCONJ
crl-16366	617	74	you	you	PRON
crl-16366	617	75	accomplished	accomplish	VERB
crl-16366	617	76	your	your	PRON
crl-16366	617	77	goal	goal	NOUN
crl-16366	617	78	with	with	ADP
crl-16366	617	79	minimal	minimal	ADJ
crl-16366	617	80	mental	mental	ADJ
crl-16366	617	81	effort	effort	NOUN
crl-16366	617	82	?	?	PUNCT
crl-16366	617	83	)	)	PUNCT
crl-16366	617	84	6	6	NUM
crl-16366	617	85	satisfaction	satisfaction	NOUN
crl-16366	617	86	rating	rating	NOUN
crl-16366	617	87	overall	overall	ADJ
crl-16366	617	88	,	,	PUNCT
crl-16366	617	89	how	how	SCONJ
crl-16366	617	90	satisfied	satisfied	ADJ
crl-16366	617	91	were	be	AUX
crl-16366	617	92	you	you	PRON
crl-16366	617	93	with	with	ADP
crl-16366	617	94	the	the	DET
crl-16366	617	95	general	general	ADJ
crl-16366	617	96	usability	usability	NOUN
crl-16366	617	97	of	of	ADP
crl-16366	617	98	using	use	VERB
crl-16366	617	99	chat	chat	NOUN
crl-16366	617	100	to	to	PART
crl-16366	617	101	ask	ask	VERB
crl-16366	617	102	reference	reference	NOUN
crl-16366	617	103	questions	question	NOUN
crl-16366	617	104	?	?	PUNCT
crl-16366	618	1	6	6	NUM
crl-16366	618	2	please	please	INTJ
crl-16366	618	3	elaborate	elaborate	VERB
crl-16366	618	4	on	on	ADP
crl-16366	618	5	why	why	SCONJ
crl-16366	618	6	you	you	PRON
crl-16366	618	7	rated	rate	VERB
crl-16366	618	8	each	each	PRON
crl-16366	618	9	as	as	SCONJ
crl-16366	618	10	you	you	PRON
crl-16366	618	11	did	do	VERB
crl-16366	618	12	:	:	PUNCT
crl-16366	618	13	55	55	NUM
crl-16366	618	14	66	66	NUM
crl-16366	618	15	please	please	INTJ
crl-16366	618	16	elaborate	elaborate	VERB
crl-16366	618	17	on	on	ADP
crl-16366	618	18	why	why	SCONJ
crl-16366	618	19	you	you	PRON
crl-16366	618	20	rated	rate	VERB
crl-16366	618	21	each	each	PRON
crl-16366	618	22	as	as	SCONJ
crl-16366	618	23	you	you	PRON
crl-16366	618	24	did	do	VERB
crl-16366	618	25	:	:	PUNCT
crl-16366	618	26	55	55	NUM
crl-16366	618	27	66	66	NUM
crl-16366	618	28	personal	personal	ADJ
crl-16366	618	29	computer	computer	NOUN
crl-16366	618	30	at	at	ADP
crl-16366	618	31	home	home	NOUN
crl-16366	618	32	gfedc	gfedc	NOUN
crl-16366	618	33	computer	computer	NOUN
crl-16366	618	34	access	access	NOUN
crl-16366	618	35	at	at	ADP
crl-16366	618	36	work	work	NOUN
crl-16366	618	37	gfedc	gfedc	NOUN
crl-16366	618	38	computer	computer	NOUN
crl-16366	618	39	access	access	NOUN
crl-16366	618	40	at	at	ADP
crl-16366	618	41	the	the	DET
crl-16366	618	42	department	department	NOUN
crl-16366	618	43	/	/	SYM
crl-16366	618	44	library	library	PROPN
crl-16366	618	45	/	/	SYM
crl-16366	618	46	university	university	NOUN
crl-16366	618	47	at	at	ADP
crl-16366	618	48	my	my	PRON
crl-16366	618	49	site	site	NOUN
crl-16366	618	50	gfedc	gfedc	NOUN
crl-16366	618	51	feel	feel	VERB
crl-16366	618	52	free	free	ADJ
crl-16366	618	53	to	to	PART
crl-16366	618	54	elaborate	elaborate	VERB
crl-16366	618	55	:	:	PUNCT
crl-16366	618	56	appendix	appendix	PROPN
crl-16366	618	57	h.	h.	PROPN
crl-16366	618	58	debriefing	debriefing	NOUN
crl-16366	618	59	usability	usability	NOUN
crl-16366	618	60	survey	survey	NOUN
crl-16366	618	61	354	354	NUM
crl-16366	618	62	college	college	PROPN
crl-16366	618	63	&	&	CCONJ
crl-16366	618	64	research	research	PROPN
crl-16366	618	65	libraries	library	NOUN
crl-16366	618	66	may	may	AUX
crl-16366	618	67	2014	2014	NUM
crl-16366	618	68	reference	reference	NOUN
crl-16366	618	69	services	service	NOUN
crl-16366	618	70	usability	usability	NOUN
crl-16366	618	71	and	and	CCONJ
crl-16366	618	72	satisfaction	satisfaction	NOUN
crl-16366	618	73	survey	survey	NOUN
crl-16366	618	74	(	(	PUNCT
crl-16366	618	75	master)reference	master)reference	NOUN
crl-16366	618	76	services	service	NOUN
crl-16366	618	77	usability	usability	NOUN
crl-16366	618	78	and	and	CCONJ
crl-16366	618	79	satisfaction	satisfaction	NOUN
crl-16366	618	80	survey	survey	NOUN
crl-16366	618	81	(	(	PUNCT
crl-16366	618	82	master)reference	master)reference	NOUN
crl-16366	618	83	services	service	NOUN
crl-16366	618	84	usability	usability	NOUN
crl-16366	618	85	and	and	CCONJ
crl-16366	618	86	satisfaction	satisfaction	NOUN
crl-16366	618	87	survey	survey	NOUN
crl-16366	618	88	(	(	PUNCT
crl-16366	618	89	master)reference	master)reference	NOUN
crl-16366	618	90	services	service	NOUN
crl-16366	618	91	usability	usability	NOUN
crl-16366	618	92	and	and	CCONJ
crl-16366	618	93	satisfaction	satisfaction	NOUN
crl-16366	618	94	survey	survey	NOUN
crl-16366	618	95	(	(	PUNCT
crl-16366	618	96	master	master	NOUN
crl-16366	618	97	)	)	PUNCT
crl-16366	618	98	2	2	NUM
crl-16366	618	99	.	.	X
crl-16366	618	100	efficiency	efficiency	NOUN
crl-16366	618	101	is	be	AUX
crl-16366	618	102	defined	define	VERB
crl-16366	618	103	as	as	ADP
crl-16366	618	104	the	the	DET
crl-16366	618	105	amount	amount	NOUN
crl-16366	618	106	of	of	ADP
crl-16366	618	107	effort	effort	NOUN
crl-16366	618	108	required	require	VERB
crl-16366	618	109	to	to	PART
crl-16366	618	110	reach	reach	VERB
crl-16366	618	111	your	your	PRON
crl-16366	618	112	goal	goal	NOUN
crl-16366	618	113	.	.	PUNCT
crl-16366	619	1	rate	rate	VERB
crl-16366	619	2	your	your	PRON
crl-16366	619	3	overall	overall	ADJ
crl-16366	619	4	satisfaction	satisfaction	NOUN
crl-16366	619	5	with	with	ADP
crl-16366	619	6	both	both	DET
crl-16366	619	7	skype	skype	NOUN
crl-16366	619	8	reference	reference	NOUN
crl-16366	619	9	questions	question	NOUN
crl-16366	619	10	/	/	SYM
crl-16366	619	11	answers	answer	NOUN
crl-16366	619	12	on	on	ADP
crl-16366	619	13	the	the	DET
crl-16366	619	14	following	follow	VERB
crl-16366	619	15	factors	factor	NOUN
crl-16366	619	16	:	:	PUNCT
crl-16366	619	17	3	3	X
crl-16366	619	18	.	.	X
crl-16366	619	19	satisfaction	satisfaction	NOUN
crl-16366	619	20	is	be	AUX
crl-16366	619	21	your	your	PRON
crl-16366	619	22	overall	overall	ADJ
crl-16366	619	23	level	level	NOUN
crl-16366	619	24	of	of	ADP
crl-16366	619	25	comfort	comfort	NOUN
crl-16366	619	26	in	in	ADP
crl-16366	619	27	being	be	AUX
crl-16366	619	28	able	able	ADJ
crl-16366	619	29	to	to	PART
crl-16366	619	30	attain	attain	VERB
crl-16366	619	31	your	your	PRON
crl-16366	619	32	goals	goal	NOUN
crl-16366	619	33	.	.	PUNCT
crl-16366	620	1	rate	rate	VERB
crl-16366	620	2	your	your	PRON
crl-16366	620	3	overall	overall	ADJ
crl-16366	620	4	satisfaction	satisfaction	NOUN
crl-16366	620	5	with	with	ADP
crl-16366	620	6	both	both	CCONJ
crl-16366	620	7	your	your	PRON
crl-16366	620	8	skype	skype	NOUN
crl-16366	620	9	reference	reference	NOUN
crl-16366	620	10	questions	question	NOUN
crl-16366	620	11	/	/	SYM
crl-16366	620	12	answers	answer	NOUN
crl-16366	620	13	:	:	PUNCT
crl-16366	620	14	4	4	X
crl-16366	620	15	.	.	X
crl-16366	621	1	in	in	ADP
crl-16366	621	2	having	have	VERB
crl-16366	621	3	the	the	DET
crl-16366	621	4	two	two	NUM
crl-16366	621	5	reference	reference	NOUN
crl-16366	621	6	questions	question	NOUN
crl-16366	621	7	answered	answer	VERB
crl-16366	621	8	in	in	ADP
crl-16366	621	9	chat	chat	PROPN
crl-16366	621	10	,	,	PUNCT
crl-16366	621	11	what	what	PRON
crl-16366	621	12	was	be	AUX
crl-16366	621	13	your	your	PRON
crl-16366	621	14	primary	primary	ADJ
crl-16366	621	15	source	source	NOUN
crl-16366	621	16	for	for	ADP
crl-16366	621	17	access	access	NOUN
crl-16366	621	18	to	to	ADP
crl-16366	621	19	computer	computer	NOUN
crl-16366	621	20	technology	technology	NOUN
crl-16366	621	21	?	?	PUNCT
crl-16366	622	1	satisfaction	satisfaction	NOUN
crl-16366	622	2	rating	rating	NOUN
crl-16366	622	3	deviations	deviation	NOUN
crl-16366	622	4	from	from	ADP
crl-16366	622	5	critical	critical	ADJ
crl-16366	622	6	path	path	NOUN
crl-16366	622	7	(	(	PUNCT
crl-16366	622	8	how	how	SCONJ
crl-16366	622	9	satisfied	satisfied	ADJ
crl-16366	622	10	are	be	AUX
crl-16366	622	11	you	you	PRON
crl-16366	622	12	that	that	SCONJ
crl-16366	622	13	you	you	PRON
crl-16366	622	14	were	be	AUX
crl-16366	622	15	able	able	ADJ
crl-16366	622	16	to	to	PART
crl-16366	622	17	use	use	VERB
crl-16366	622	18	skype	skype	NOUN
crl-16366	622	19	without	without	ADP
crl-16366	622	20	any	any	DET
crl-16366	622	21	problems	problem	NOUN
crl-16366	622	22	?	?	PUNCT
crl-16366	622	23	)	)	PUNCT
crl-16366	622	24	6	6	NUM
crl-16366	622	25	error	error	NOUN
crl-16366	622	26	rate	rate	NOUN
crl-16366	622	27	(	(	PUNCT
crl-16366	622	28	how	how	SCONJ
crl-16366	622	29	satisfied	satisfied	ADJ
crl-16366	622	30	were	be	AUX
crl-16366	622	31	you	you	PRON
crl-16366	622	32	that	that	SCONJ
crl-16366	622	33	you	you	PRON
crl-16366	622	34	accomplished	accomplish	VERB
crl-16366	622	35	your	your	PRON
crl-16366	622	36	goal	goal	NOUN
crl-16366	622	37	with	with	ADP
crl-16366	622	38	very	very	ADV
crl-16366	622	39	few	few	ADJ
crl-16366	622	40	or	or	CCONJ
crl-16366	622	41	no	no	DET
crl-16366	622	42	errors	error	NOUN
crl-16366	622	43	?	?	PUNCT
crl-16366	622	44	)	)	PUNCT
crl-16366	622	45	6	6	NUM
crl-16366	622	46	time	time	NOUN
crl-16366	622	47	on	on	ADP
crl-16366	622	48	task	task	NOUN
crl-16366	622	49	(	(	PUNCT
crl-16366	622	50	how	how	SCONJ
crl-16366	622	51	satisfied	satisfied	ADJ
crl-16366	622	52	are	be	AUX
crl-16366	622	53	you	you	PRON
crl-16366	622	54	that	that	SCONJ
crl-16366	622	55	you	you	PRON
crl-16366	622	56	accomplished	accomplish	VERB
crl-16366	622	57	your	your	PRON
crl-16366	622	58	goal	goal	NOUN
crl-16366	622	59	with	with	ADP
crl-16366	622	60	minimal	minimal	ADJ
crl-16366	622	61	time	time	NOUN
crl-16366	622	62	wasted	waste	VERB
crl-16366	622	63	?	?	PUNCT
crl-16366	622	64	)	)	PUNCT
crl-16366	622	65	6	6	NUM
crl-16366	622	66	mental	mental	ADJ
crl-16366	622	67	effort	effort	NOUN
crl-16366	622	68	(	(	PUNCT
crl-16366	622	69	how	how	SCONJ
crl-16366	622	70	satisfied	satisfied	ADJ
crl-16366	622	71	are	be	AUX
crl-16366	622	72	you	you	PRON
crl-16366	622	73	that	that	SCONJ
crl-16366	622	74	you	you	PRON
crl-16366	622	75	accomplished	accomplish	VERB
crl-16366	622	76	your	your	PRON
crl-16366	622	77	goal	goal	NOUN
crl-16366	622	78	with	with	ADP
crl-16366	622	79	minimal	minimal	ADJ
crl-16366	622	80	mental	mental	ADJ
crl-16366	622	81	effort	effort	NOUN
crl-16366	622	82	?	?	PUNCT
crl-16366	622	83	)	)	PUNCT
crl-16366	622	84	6	6	NUM
crl-16366	622	85	satisfaction	satisfaction	NOUN
crl-16366	622	86	rating	rating	NOUN
crl-16366	622	87	overall	overall	ADJ
crl-16366	622	88	,	,	PUNCT
crl-16366	622	89	how	how	SCONJ
crl-16366	622	90	satisfied	satisfied	ADJ
crl-16366	622	91	were	be	AUX
crl-16366	622	92	you	you	PRON
crl-16366	622	93	with	with	ADP
crl-16366	622	94	the	the	DET
crl-16366	622	95	general	general	ADJ
crl-16366	622	96	usability	usability	NOUN
crl-16366	622	97	of	of	ADP
crl-16366	622	98	using	use	VERB
crl-16366	622	99	skype	skype	NOUN
crl-16366	622	100	to	to	PART
crl-16366	622	101	ask	ask	VERB
crl-16366	622	102	reference	reference	NOUN
crl-16366	622	103	questions	question	NOUN
crl-16366	622	104	?	?	PUNCT
crl-16366	623	1	6	6	NUM
crl-16366	623	2	please	please	INTJ
crl-16366	623	3	elaborate	elaborate	VERB
crl-16366	623	4	on	on	ADP
crl-16366	623	5	why	why	SCONJ
crl-16366	623	6	you	you	PRON
crl-16366	623	7	rated	rate	VERB
crl-16366	623	8	each	each	PRON
crl-16366	623	9	as	as	SCONJ
crl-16366	623	10	you	you	PRON
crl-16366	623	11	did	do	VERB
crl-16366	623	12	:	:	PUNCT
crl-16366	623	13	55	55	NUM
crl-16366	623	14	66	66	NUM
crl-16366	623	15	please	please	INTJ
crl-16366	623	16	elaborate	elaborate	VERB
crl-16366	623	17	on	on	ADP
crl-16366	623	18	why	why	SCONJ
crl-16366	623	19	you	you	PRON
crl-16366	623	20	rated	rate	VERB
crl-16366	623	21	each	each	PRON
crl-16366	623	22	as	as	SCONJ
crl-16366	623	23	you	you	PRON
crl-16366	623	24	did	do	VERB
crl-16366	623	25	:	:	PUNCT
crl-16366	623	26	55	55	NUM
crl-16366	623	27	66	66	NUM
crl-16366	623	28	personal	personal	ADJ
crl-16366	623	29	computer	computer	NOUN
crl-16366	623	30	at	at	ADP
crl-16366	623	31	home	home	NOUN
crl-16366	623	32	gfedc	gfedc	NOUN
crl-16366	623	33	computer	computer	NOUN
crl-16366	623	34	access	access	NOUN
crl-16366	623	35	at	at	ADP
crl-16366	623	36	work	work	NOUN
crl-16366	623	37	gfedc	gfedc	NOUN
crl-16366	623	38	computer	computer	NOUN
crl-16366	623	39	access	access	NOUN
crl-16366	623	40	at	at	ADP
crl-16366	623	41	the	the	DET
crl-16366	623	42	department	department	NOUN
crl-16366	623	43	/	/	SYM
crl-16366	623	44	library	library	PROPN
crl-16366	623	45	/	/	SYM
crl-16366	623	46	university	university	NOUN
crl-16366	623	47	at	at	ADP
crl-16366	623	48	my	my	PRON
crl-16366	623	49	site	site	NOUN
crl-16366	623	50	gfedc	gfedc	NOUN
crl-16366	623	51	feel	feel	VERB
crl-16366	623	52	free	free	ADJ
crl-16366	623	53	to	to	PART
crl-16366	623	54	elaborate	elaborate	VERB
crl-16366	623	55	:	:	PUNCT
crl-16366	623	56	reference	reference	NOUN
crl-16366	623	57	services	service	NOUN
crl-16366	623	58	usability	usability	NOUN
crl-16366	623	59	and	and	CCONJ
crl-16366	623	60	satisfaction	satisfaction	NOUN
crl-16366	623	61	survey	survey	NOUN
crl-16366	623	62	(	(	PUNCT
crl-16366	623	63	master)reference	master)reference	NOUN
crl-16366	623	64	services	service	NOUN
crl-16366	623	65	usability	usability	NOUN
crl-16366	623	66	and	and	CCONJ
crl-16366	623	67	satisfaction	satisfaction	NOUN
crl-16366	623	68	survey	survey	NOUN
crl-16366	623	69	(	(	PUNCT
crl-16366	623	70	master)reference	master)reference	NOUN
crl-16366	623	71	services	service	NOUN
crl-16366	623	72	usability	usability	NOUN
crl-16366	623	73	and	and	CCONJ
crl-16366	623	74	satisfaction	satisfaction	NOUN
crl-16366	623	75	survey	survey	NOUN
crl-16366	623	76	(	(	PUNCT
crl-16366	623	77	master)reference	master)reference	NOUN
crl-16366	623	78	services	service	NOUN
crl-16366	623	79	usability	usability	NOUN
crl-16366	623	80	and	and	CCONJ
crl-16366	623	81	satisfaction	satisfaction	NOUN
crl-16366	623	82	survey	survey	NOUN
crl-16366	623	83	(	(	PUNCT
crl-16366	623	84	master	master	NOUN
crl-16366	623	85	)	)	PUNCT
crl-16366	623	86	5	5	NUM
crl-16366	623	87	.	.	PUNCT
crl-16366	624	1	please	please	INTJ
crl-16366	624	2	add	add	VERB
crl-16366	624	3	any	any	DET
crl-16366	624	4	further	further	ADJ
crl-16366	624	5	comments	comment	NOUN
crl-16366	624	6	about	about	ADP
crl-16366	624	7	your	your	PRON
crl-16366	624	8	perceptions	perception	NOUN
crl-16366	624	9	of	of	ADP
crl-16366	624	10	using	use	VERB
crl-16366	624	11	chat	chat	PROPN
crl-16366	624	12	.	.	PUNCT
crl-16366	625	1	please	please	INTJ
crl-16366	625	2	rate	rate	VERB
crl-16366	625	3	the	the	DET
crl-16366	625	4	use	use	NOUN
crl-16366	625	5	of	of	ADP
crl-16366	625	6	skype	skype	NOUN
crl-16366	625	7	on	on	ADP
crl-16366	625	8	the	the	DET
crl-16366	625	9	following	follow	VERB
crl-16366	625	10	usability	usability	NOUN
crl-16366	625	11	factors	factor	NOUN
crl-16366	625	12	.	.	PUNCT
crl-16366	626	1	1	1	X
crl-16366	626	2	.	.	X
crl-16366	626	3	effectiveness	effectiveness	NOUN
crl-16366	626	4	is	be	AUX
crl-16366	626	5	defined	define	VERB
crl-16366	626	6	as	as	ADP
crl-16366	626	7	the	the	DET
crl-16366	626	8	extent	extent	NOUN
crl-16366	626	9	to	to	PART
crl-16366	626	10	which	which	PRON
crl-16366	626	11	a	a	DET
crl-16366	626	12	goal	goal	NOUN
crl-16366	626	13	or	or	CCONJ
crl-16366	626	14	task	task	NOUN
crl-16366	626	15	is	be	AUX
crl-16366	626	16	reached	reach	VERB
crl-16366	626	17	.	.	PUNCT
crl-16366	627	1	rate	rate	VERB
crl-16366	627	2	your	your	PRON
crl-16366	627	3	overall	overall	ADJ
crl-16366	627	4	experience	experience	NOUN
crl-16366	627	5	with	with	ADP
crl-16366	627	6	both	both	DET
crl-16366	627	7	skype	skype	NOUN
crl-16366	627	8	reference	reference	NOUN
crl-16366	627	9	questions	question	NOUN
crl-16366	627	10	/	/	SYM
crl-16366	627	11	answers	answer	NOUN
crl-16366	627	12	on	on	ADP
crl-16366	627	13	the	the	DET
crl-16366	627	14	following	follow	VERB
crl-16366	627	15	factors	factor	NOUN
crl-16366	627	16	:	:	PUNCT
crl-16366	627	17	55	55	NUM
crl-16366	627	18	66	66	NUM
crl-16366	627	19	satisfaction	satisfaction	NOUN
crl-16366	627	20	rating	rating	NOUN
crl-16366	627	21	task	task	NOUN
crl-16366	627	22	completion	completion	NOUN
crl-16366	627	23	(	(	PUNCT
crl-16366	627	24	were	be	AUX
crl-16366	627	25	you	you	PRON
crl-16366	627	26	able	able	ADJ
crl-16366	627	27	to	to	PART
crl-16366	627	28	successfully	successfully	ADV
crl-16366	627	29	use	use	VERB
crl-16366	627	30	skype	skype	NOUN
crl-16366	627	31	to	to	PART
crl-16366	627	32	ask	ask	VERB
crl-16366	627	33	your	your	PRON
crl-16366	627	34	questions	question	NOUN
crl-16366	627	35	and	and	CCONJ
crl-16366	627	36	have	have	VERB
crl-16366	627	37	them	they	PRON
crl-16366	627	38	answered	answer	VERB
crl-16366	627	39	?	?	PUNCT
crl-16366	627	40	)	)	PUNCT
crl-16366	627	41	6	6	NUM
crl-16366	627	42	quality	quality	NOUN
crl-16366	627	43	of	of	ADP
crl-16366	627	44	output	output	NOUN
crl-16366	627	45	(	(	PUNCT
crl-16366	627	46	how	how	SCONJ
crl-16366	627	47	satisfied	satisfied	ADJ
crl-16366	627	48	were	be	AUX
crl-16366	627	49	you	you	PRON
crl-16366	627	50	with	with	ADP
crl-16366	627	51	the	the	DET
crl-16366	627	52	overall	overall	ADJ
crl-16366	627	53	quality	quality	NOUN
crl-16366	627	54	of	of	ADP
crl-16366	627	55	the	the	DET
crl-16366	627	56	skype	skype	NOUN
crl-16366	627	57	responses	response	NOUN
crl-16366	627	58	and	and	CCONJ
crl-16366	627	59	the	the	DET
crl-16366	627	60	extent	extent	NOUN
crl-16366	627	61	to	to	PART
crl-16366	627	62	which	which	PRON
crl-16366	627	63	they	they	PRON
crl-16366	627	64	answered	answer	VERB
crl-16366	627	65	your	your	PRON
crl-16366	627	66	questions	question	NOUN
crl-16366	627	67	?	?	PUNCT
crl-16366	627	68	)	)	PUNCT
crl-16366	628	1	6	6	NUM
crl-16366	628	2	please	please	INTJ
crl-16366	628	3	elaborate	elaborate	VERB
crl-16366	628	4	on	on	ADP
crl-16366	628	5	why	why	SCONJ
crl-16366	628	6	you	you	PRON
crl-16366	628	7	rated	rate	VERB
crl-16366	628	8	each	each	PRON
crl-16366	628	9	as	as	SCONJ
crl-16366	628	10	you	you	PRON
crl-16366	628	11	did	do	VERB
crl-16366	628	12	:	:	PUNCT
crl-16366	628	13	55	55	NUM
crl-16366	628	14	66	66	NUM
crl-16366	628	15	appendix	appendix	VERB
crl-16366	628	16	h.	h.	NOUN
crl-16366	628	17	debriefing	debriefing	NOUN
crl-16366	628	18	usability	usability	NOUN
crl-16366	628	19	survey	survey	VERB
crl-16366	628	20	a	a	DET
crl-16366	628	21	usability	usability	NOUN
crl-16366	628	22	evaluation	evaluation	NOUN
crl-16366	628	23	of	of	ADP
crl-16366	628	24	academic	academic	ADJ
crl-16366	628	25	virtual	virtual	ADJ
crl-16366	628	26	reference	reference	NOUN
crl-16366	628	27	services	service	NOUN
crl-16366	628	28	355	355	NUM
crl-16366	628	29	reference	reference	NOUN
crl-16366	628	30	services	service	NOUN
crl-16366	628	31	usability	usability	NOUN
crl-16366	628	32	and	and	CCONJ
crl-16366	628	33	satisfaction	satisfaction	NOUN
crl-16366	628	34	survey	survey	NOUN
crl-16366	628	35	(	(	PUNCT
crl-16366	628	36	master)reference	master)reference	NOUN
crl-16366	628	37	services	service	NOUN
crl-16366	628	38	usability	usability	NOUN
crl-16366	628	39	and	and	CCONJ
crl-16366	628	40	satisfaction	satisfaction	NOUN
crl-16366	628	41	survey	survey	NOUN
crl-16366	628	42	(	(	PUNCT
crl-16366	628	43	master)reference	master)reference	NOUN
crl-16366	628	44	services	service	NOUN
crl-16366	628	45	usability	usability	NOUN
crl-16366	628	46	and	and	CCONJ
crl-16366	628	47	satisfaction	satisfaction	NOUN
crl-16366	628	48	survey	survey	NOUN
crl-16366	628	49	(	(	PUNCT
crl-16366	628	50	master)reference	master)reference	NOUN
crl-16366	628	51	services	service	NOUN
crl-16366	628	52	usability	usability	NOUN
crl-16366	628	53	and	and	CCONJ
crl-16366	628	54	satisfaction	satisfaction	NOUN
crl-16366	628	55	survey	survey	NOUN
crl-16366	628	56	(	(	PUNCT
crl-16366	628	57	master	master	NOUN
crl-16366	628	58	)	)	PUNCT
crl-16366	628	59	5	5	NUM
crl-16366	628	60	.	.	PUNCT
crl-16366	628	61	please	please	INTJ
crl-16366	628	62	add	add	VERB
crl-16366	628	63	any	any	DET
crl-16366	628	64	further	further	ADJ
crl-16366	628	65	comments	comment	NOUN
crl-16366	628	66	about	about	ADP
crl-16366	628	67	your	your	PRON
crl-16366	628	68	perceptions	perception	NOUN
crl-16366	628	69	of	of	ADP
crl-16366	628	70	using	use	VERB
crl-16366	628	71	skype	skype	NOUN
crl-16366	628	72	.	.	PUNCT
crl-16366	629	1	please	please	INTJ
crl-16366	629	2	rate	rate	VERB
crl-16366	629	3	the	the	DET
crl-16366	629	4	use	use	NOUN
crl-16366	629	5	of	of	ADP
crl-16366	629	6	text	text	NOUN
crl-16366	629	7	messaging	messaging	NOUN
crl-16366	629	8	on	on	ADP
crl-16366	629	9	the	the	DET
crl-16366	629	10	following	follow	VERB
crl-16366	629	11	usability	usability	NOUN
crl-16366	629	12	factors	factor	NOUN
crl-16366	629	13	.	.	PUNCT
crl-16366	630	1	1	1	X
crl-16366	630	2	.	.	X
crl-16366	630	3	effectiveness	effectiveness	NOUN
crl-16366	630	4	is	be	AUX
crl-16366	630	5	defined	define	VERB
crl-16366	630	6	as	as	ADP
crl-16366	630	7	the	the	DET
crl-16366	630	8	extent	extent	NOUN
crl-16366	630	9	to	to	PART
crl-16366	630	10	which	which	PRON
crl-16366	630	11	a	a	DET
crl-16366	630	12	goal	goal	NOUN
crl-16366	630	13	or	or	CCONJ
crl-16366	630	14	task	task	NOUN
crl-16366	630	15	is	be	AUX
crl-16366	630	16	reached	reach	VERB
crl-16366	630	17	.	.	PUNCT
crl-16366	631	1	rate	rate	VERB
crl-16366	631	2	your	your	PRON
crl-16366	631	3	overall	overall	ADJ
crl-16366	631	4	experience	experience	NOUN
crl-16366	631	5	with	with	ADP
crl-16366	631	6	both	both	DET
crl-16366	631	7	text	text	NOUN
crl-16366	631	8	messaging	messaging	NOUN
crl-16366	631	9	reference	reference	NOUN
crl-16366	631	10	questions	question	NOUN
crl-16366	631	11	/	/	SYM
crl-16366	631	12	answers	answer	NOUN
crl-16366	631	13	on	on	ADP
crl-16366	631	14	the	the	DET
crl-16366	631	15	following	follow	VERB
crl-16366	631	16	factors	factor	NOUN
crl-16366	631	17	.	.	PUNCT
crl-16366	632	1	55	55	NUM
crl-16366	632	2	66	66	NUM
crl-16366	632	3	satisfaction	satisfaction	NOUN
crl-16366	632	4	task	task	NOUN
crl-16366	632	5	completion	completion	NOUN
crl-16366	632	6	(	(	PUNCT
crl-16366	632	7	were	be	AUX
crl-16366	632	8	you	you	PRON
crl-16366	632	9	able	able	ADJ
crl-16366	632	10	to	to	PART
crl-16366	632	11	successfully	successfully	ADV
crl-16366	632	12	use	use	VERB
crl-16366	632	13	text	text	NOUN
crl-16366	632	14	messaging	messaging	NOUN
crl-16366	632	15	to	to	PART
crl-16366	632	16	ask	ask	VERB
crl-16366	632	17	your	your	PRON
crl-16366	632	18	questions	question	NOUN
crl-16366	632	19	and	and	CCONJ
crl-16366	632	20	have	have	VERB
crl-16366	632	21	them	they	PRON
crl-16366	632	22	answered	answer	VERB
crl-16366	632	23	?	?	PUNCT
crl-16366	632	24	)	)	PUNCT
crl-16366	632	25	6	6	NUM
crl-16366	632	26	quality	quality	NOUN
crl-16366	632	27	of	of	ADP
crl-16366	632	28	output	output	NOUN
crl-16366	632	29	(	(	PUNCT
crl-16366	632	30	how	how	SCONJ
crl-16366	632	31	satisfied	satisfied	ADJ
crl-16366	632	32	were	be	AUX
crl-16366	632	33	you	you	PRON
crl-16366	632	34	with	with	ADP
crl-16366	632	35	the	the	DET
crl-16366	632	36	overall	overall	ADJ
crl-16366	632	37	quality	quality	NOUN
crl-16366	632	38	of	of	ADP
crl-16366	632	39	the	the	DET
crl-16366	632	40	text	text	NOUN
crl-16366	632	41	messaging	messaging	NOUN
crl-16366	632	42	responses	response	NOUN
crl-16366	632	43	and	and	CCONJ
crl-16366	632	44	the	the	DET
crl-16366	632	45	extent	extent	NOUN
crl-16366	632	46	to	to	PART
crl-16366	632	47	which	which	PRON
crl-16366	632	48	they	they	PRON
crl-16366	632	49	answered	answer	VERB
crl-16366	632	50	your	your	PRON
crl-16366	632	51	questions	question	NOUN
crl-16366	632	52	?	?	PUNCT
crl-16366	632	53	)	)	PUNCT
crl-16366	633	1	6	6	NUM
crl-16366	633	2	please	please	INTJ
crl-16366	633	3	elaborate	elaborate	VERB
crl-16366	633	4	on	on	ADP
crl-16366	633	5	why	why	SCONJ
crl-16366	633	6	you	you	PRON
crl-16366	633	7	rated	rate	VERB
crl-16366	633	8	each	each	PRON
crl-16366	633	9	as	as	SCONJ
crl-16366	633	10	you	you	PRON
crl-16366	633	11	did	do	VERB
crl-16366	633	12	.	.	PUNCT
crl-16366	634	1	55	55	NUM
crl-16366	634	2	66	66	NUM
crl-16366	634	3	reference	reference	NOUN
crl-16366	634	4	services	service	NOUN
crl-16366	634	5	usability	usability	NOUN
crl-16366	634	6	and	and	CCONJ
crl-16366	634	7	satisfaction	satisfaction	NOUN
crl-16366	634	8	survey	survey	NOUN
crl-16366	634	9	(	(	PUNCT
crl-16366	634	10	master)reference	master)reference	NOUN
crl-16366	634	11	services	service	NOUN
crl-16366	634	12	usability	usability	NOUN
crl-16366	634	13	and	and	CCONJ
crl-16366	634	14	satisfaction	satisfaction	NOUN
crl-16366	634	15	survey	survey	NOUN
crl-16366	634	16	(	(	PUNCT
crl-16366	634	17	master)reference	master)reference	NOUN
crl-16366	634	18	services	service	NOUN
crl-16366	634	19	usability	usability	NOUN
crl-16366	634	20	and	and	CCONJ
crl-16366	634	21	satisfaction	satisfaction	NOUN
crl-16366	634	22	survey	survey	NOUN
crl-16366	634	23	(	(	PUNCT
crl-16366	634	24	master)reference	master)reference	NOUN
crl-16366	634	25	services	service	NOUN
crl-16366	634	26	usability	usability	NOUN
crl-16366	634	27	and	and	CCONJ
crl-16366	634	28	satisfaction	satisfaction	NOUN
crl-16366	634	29	survey	survey	NOUN
crl-16366	634	30	(	(	PUNCT
crl-16366	634	31	master	master	NOUN
crl-16366	634	32	)	)	PUNCT
crl-16366	634	33	2	2	NUM
crl-16366	634	34	.	.	X
crl-16366	634	35	efficiency	efficiency	NOUN
crl-16366	634	36	is	be	AUX
crl-16366	634	37	defined	define	VERB
crl-16366	634	38	as	as	ADP
crl-16366	634	39	the	the	DET
crl-16366	634	40	amount	amount	NOUN
crl-16366	634	41	of	of	ADP
crl-16366	634	42	effort	effort	NOUN
crl-16366	634	43	required	require	VERB
crl-16366	634	44	to	to	PART
crl-16366	634	45	reach	reach	VERB
crl-16366	634	46	your	your	PRON
crl-16366	634	47	goal	goal	NOUN
crl-16366	634	48	.	.	PUNCT
crl-16366	635	1	rate	rate	VERB
crl-16366	635	2	your	your	PRON
crl-16366	635	3	overall	overall	ADJ
crl-16366	635	4	satisfaction	satisfaction	NOUN
crl-16366	635	5	with	with	ADP
crl-16366	635	6	both	both	DET
crl-16366	635	7	skype	skype	NOUN
crl-16366	635	8	reference	reference	NOUN
crl-16366	635	9	questions	question	NOUN
crl-16366	635	10	/	/	SYM
crl-16366	635	11	answers	answer	NOUN
crl-16366	635	12	on	on	ADP
crl-16366	635	13	the	the	DET
crl-16366	635	14	following	follow	VERB
crl-16366	635	15	factors	factor	NOUN
crl-16366	635	16	:	:	PUNCT
crl-16366	635	17	3	3	X
crl-16366	635	18	.	.	X
crl-16366	635	19	satisfaction	satisfaction	NOUN
crl-16366	635	20	is	be	AUX
crl-16366	635	21	your	your	PRON
crl-16366	635	22	overall	overall	ADJ
crl-16366	635	23	level	level	NOUN
crl-16366	635	24	of	of	ADP
crl-16366	635	25	comfort	comfort	NOUN
crl-16366	635	26	in	in	ADP
crl-16366	635	27	being	be	AUX
crl-16366	635	28	able	able	ADJ
crl-16366	635	29	to	to	PART
crl-16366	635	30	attain	attain	VERB
crl-16366	635	31	your	your	PRON
crl-16366	635	32	goals	goal	NOUN
crl-16366	635	33	.	.	PUNCT
crl-16366	636	1	rate	rate	VERB
crl-16366	636	2	your	your	PRON
crl-16366	636	3	overall	overall	ADJ
crl-16366	636	4	satisfaction	satisfaction	NOUN
crl-16366	636	5	with	with	ADP
crl-16366	636	6	both	both	CCONJ
crl-16366	636	7	your	your	PRON
crl-16366	636	8	skype	skype	NOUN
crl-16366	636	9	reference	reference	NOUN
crl-16366	636	10	questions	question	NOUN
crl-16366	636	11	/	/	SYM
crl-16366	636	12	answers	answer	NOUN
crl-16366	636	13	:	:	PUNCT
crl-16366	636	14	4	4	X
crl-16366	636	15	.	.	X
crl-16366	637	1	in	in	ADP
crl-16366	637	2	having	have	VERB
crl-16366	637	3	the	the	DET
crl-16366	637	4	two	two	NUM
crl-16366	637	5	reference	reference	NOUN
crl-16366	637	6	questions	question	NOUN
crl-16366	637	7	answered	answer	VERB
crl-16366	637	8	in	in	ADP
crl-16366	637	9	chat	chat	PROPN
crl-16366	637	10	,	,	PUNCT
crl-16366	637	11	what	what	PRON
crl-16366	637	12	was	be	AUX
crl-16366	637	13	your	your	PRON
crl-16366	637	14	primary	primary	ADJ
crl-16366	637	15	source	source	NOUN
crl-16366	637	16	for	for	ADP
crl-16366	637	17	access	access	NOUN
crl-16366	637	18	to	to	ADP
crl-16366	637	19	computer	computer	NOUN
crl-16366	637	20	technology	technology	NOUN
crl-16366	637	21	?	?	PUNCT
crl-16366	638	1	satisfaction	satisfaction	NOUN
crl-16366	638	2	rating	rating	NOUN
crl-16366	638	3	deviations	deviation	NOUN
crl-16366	638	4	from	from	ADP
crl-16366	638	5	critical	critical	ADJ
crl-16366	638	6	path	path	NOUN
crl-16366	638	7	(	(	PUNCT
crl-16366	638	8	how	how	SCONJ
crl-16366	638	9	satisfied	satisfied	ADJ
crl-16366	638	10	are	be	AUX
crl-16366	638	11	you	you	PRON
crl-16366	638	12	that	that	SCONJ
crl-16366	638	13	you	you	PRON
crl-16366	638	14	were	be	AUX
crl-16366	638	15	able	able	ADJ
crl-16366	638	16	to	to	PART
crl-16366	638	17	use	use	VERB
crl-16366	638	18	skype	skype	NOUN
crl-16366	638	19	without	without	ADP
crl-16366	638	20	any	any	DET
crl-16366	638	21	problems	problem	NOUN
crl-16366	638	22	?	?	PUNCT
crl-16366	638	23	)	)	PUNCT
crl-16366	638	24	6	6	NUM
crl-16366	638	25	error	error	NOUN
crl-16366	638	26	rate	rate	NOUN
crl-16366	638	27	(	(	PUNCT
crl-16366	638	28	how	how	SCONJ
crl-16366	638	29	satisfied	satisfied	ADJ
crl-16366	638	30	were	be	AUX
crl-16366	638	31	you	you	PRON
crl-16366	638	32	that	that	SCONJ
crl-16366	638	33	you	you	PRON
crl-16366	638	34	accomplished	accomplish	VERB
crl-16366	638	35	your	your	PRON
crl-16366	638	36	goal	goal	NOUN
crl-16366	638	37	with	with	ADP
crl-16366	638	38	very	very	ADV
crl-16366	638	39	few	few	ADJ
crl-16366	638	40	or	or	CCONJ
crl-16366	638	41	no	no	DET
crl-16366	638	42	errors	error	NOUN
crl-16366	638	43	?	?	PUNCT
crl-16366	638	44	)	)	PUNCT
crl-16366	638	45	6	6	NUM
crl-16366	638	46	time	time	NOUN
crl-16366	638	47	on	on	ADP
crl-16366	638	48	task	task	NOUN
crl-16366	638	49	(	(	PUNCT
crl-16366	638	50	how	how	SCONJ
crl-16366	638	51	satisfied	satisfied	ADJ
crl-16366	638	52	are	be	AUX
crl-16366	638	53	you	you	PRON
crl-16366	638	54	that	that	SCONJ
crl-16366	638	55	you	you	PRON
crl-16366	638	56	accomplished	accomplish	VERB
crl-16366	638	57	your	your	PRON
crl-16366	638	58	goal	goal	NOUN
crl-16366	638	59	with	with	ADP
crl-16366	638	60	minimal	minimal	ADJ
crl-16366	638	61	time	time	NOUN
crl-16366	638	62	wasted	waste	VERB
crl-16366	638	63	?	?	PUNCT
crl-16366	638	64	)	)	PUNCT
crl-16366	638	65	6	6	NUM
crl-16366	638	66	mental	mental	ADJ
crl-16366	638	67	effort	effort	NOUN
crl-16366	638	68	(	(	PUNCT
crl-16366	638	69	how	how	SCONJ
crl-16366	638	70	satisfied	satisfied	ADJ
crl-16366	638	71	are	be	AUX
crl-16366	638	72	you	you	PRON
crl-16366	638	73	that	that	SCONJ
crl-16366	638	74	you	you	PRON
crl-16366	638	75	accomplished	accomplish	VERB
crl-16366	638	76	your	your	PRON
crl-16366	638	77	goal	goal	NOUN
crl-16366	638	78	with	with	ADP
crl-16366	638	79	minimal	minimal	ADJ
crl-16366	638	80	mental	mental	ADJ
crl-16366	638	81	effort	effort	NOUN
crl-16366	638	82	?	?	PUNCT
crl-16366	638	83	)	)	PUNCT
crl-16366	638	84	6	6	NUM
crl-16366	638	85	satisfaction	satisfaction	NOUN
crl-16366	638	86	rating	rating	NOUN
crl-16366	638	87	overall	overall	ADJ
crl-16366	638	88	,	,	PUNCT
crl-16366	638	89	how	how	SCONJ
crl-16366	638	90	satisfied	satisfied	ADJ
crl-16366	638	91	were	be	AUX
crl-16366	638	92	you	you	PRON
crl-16366	638	93	with	with	ADP
crl-16366	638	94	the	the	DET
crl-16366	638	95	general	general	ADJ
crl-16366	638	96	usability	usability	NOUN
crl-16366	638	97	of	of	ADP
crl-16366	638	98	using	use	VERB
crl-16366	638	99	skype	skype	NOUN
crl-16366	638	100	to	to	PART
crl-16366	638	101	ask	ask	VERB
crl-16366	638	102	reference	reference	NOUN
crl-16366	638	103	questions	question	NOUN
crl-16366	638	104	?	?	PUNCT
crl-16366	639	1	6	6	NUM
crl-16366	639	2	please	please	INTJ
crl-16366	639	3	elaborate	elaborate	VERB
crl-16366	639	4	on	on	ADP
crl-16366	639	5	why	why	SCONJ
crl-16366	639	6	you	you	PRON
crl-16366	639	7	rated	rate	VERB
crl-16366	639	8	each	each	PRON
crl-16366	639	9	as	as	SCONJ
crl-16366	639	10	you	you	PRON
crl-16366	639	11	did	do	VERB
crl-16366	639	12	:	:	PUNCT
crl-16366	639	13	55	55	NUM
crl-16366	639	14	66	66	NUM
crl-16366	639	15	please	please	INTJ
crl-16366	639	16	elaborate	elaborate	VERB
crl-16366	639	17	on	on	ADP
crl-16366	639	18	why	why	SCONJ
crl-16366	639	19	you	you	PRON
crl-16366	639	20	rated	rate	VERB
crl-16366	639	21	each	each	PRON
crl-16366	639	22	as	as	SCONJ
crl-16366	639	23	you	you	PRON
crl-16366	639	24	did	do	VERB
crl-16366	639	25	:	:	PUNCT
crl-16366	639	26	55	55	NUM
crl-16366	639	27	66	66	NUM
crl-16366	639	28	personal	personal	ADJ
crl-16366	639	29	computer	computer	NOUN
crl-16366	639	30	at	at	ADP
crl-16366	639	31	home	home	NOUN
crl-16366	639	32	gfedc	gfedc	NOUN
crl-16366	639	33	computer	computer	NOUN
crl-16366	639	34	access	access	NOUN
crl-16366	639	35	at	at	ADP
crl-16366	639	36	work	work	NOUN
crl-16366	639	37	gfedc	gfedc	NOUN
crl-16366	639	38	computer	computer	NOUN
crl-16366	639	39	access	access	NOUN
crl-16366	639	40	at	at	ADP
crl-16366	639	41	the	the	DET
crl-16366	639	42	department	department	NOUN
crl-16366	639	43	/	/	SYM
crl-16366	639	44	library	library	PROPN
crl-16366	639	45	/	/	SYM
crl-16366	639	46	university	university	NOUN
crl-16366	639	47	at	at	ADP
crl-16366	639	48	my	my	PRON
crl-16366	639	49	site	site	NOUN
crl-16366	639	50	gfedc	gfedc	NOUN
crl-16366	639	51	feel	feel	VERB
crl-16366	639	52	free	free	ADJ
crl-16366	639	53	to	to	PART
crl-16366	639	54	elaborate	elaborate	VERB
crl-16366	639	55	:	:	PUNCT
crl-16366	639	56	appendix	appendix	PROPN
crl-16366	639	57	h.	h.	PROPN
crl-16366	639	58	debriefing	debriefing	NOUN
crl-16366	639	59	usability	usability	NOUN
crl-16366	639	60	survey	survey	NOUN
crl-16366	639	61	reference	reference	NOUN
crl-16366	639	62	services	service	NOUN
crl-16366	639	63	usability	usability	NOUN
crl-16366	639	64	and	and	CCONJ
crl-16366	639	65	satisfaction	satisfaction	NOUN
crl-16366	639	66	survey	survey	NOUN
crl-16366	639	67	(	(	PUNCT
crl-16366	639	68	master)reference	master)reference	NOUN
crl-16366	639	69	services	service	NOUN
crl-16366	639	70	usability	usability	NOUN
crl-16366	639	71	and	and	CCONJ
crl-16366	639	72	satisfaction	satisfaction	NOUN
crl-16366	639	73	survey	survey	NOUN
crl-16366	639	74	(	(	PUNCT
crl-16366	639	75	master)reference	master)reference	NOUN
crl-16366	639	76	services	service	NOUN
crl-16366	639	77	usability	usability	NOUN
crl-16366	639	78	and	and	CCONJ
crl-16366	639	79	satisfaction	satisfaction	NOUN
crl-16366	639	80	survey	survey	NOUN
crl-16366	639	81	(	(	PUNCT
crl-16366	639	82	master)reference	master)reference	NOUN
crl-16366	639	83	services	service	NOUN
crl-16366	639	84	usability	usability	NOUN
crl-16366	639	85	and	and	CCONJ
crl-16366	639	86	satisfaction	satisfaction	NOUN
crl-16366	639	87	survey	survey	NOUN
crl-16366	639	88	(	(	PUNCT
crl-16366	639	89	master	master	NOUN
crl-16366	639	90	)	)	PUNCT
crl-16366	639	91	2	2	NUM
crl-16366	639	92	.	.	X
crl-16366	639	93	efficiency	efficiency	NOUN
crl-16366	639	94	is	be	AUX
crl-16366	639	95	defined	define	VERB
crl-16366	639	96	as	as	ADP
crl-16366	639	97	the	the	DET
crl-16366	639	98	amount	amount	NOUN
crl-16366	639	99	of	of	ADP
crl-16366	639	100	effort	effort	NOUN
crl-16366	639	101	required	require	VERB
crl-16366	639	102	to	to	PART
crl-16366	639	103	reach	reach	VERB
crl-16366	639	104	your	your	PRON
crl-16366	639	105	goal	goal	NOUN
crl-16366	639	106	.	.	PUNCT
crl-16366	640	1	rate	rate	VERB
crl-16366	640	2	your	your	PRON
crl-16366	640	3	overall	overall	ADJ
crl-16366	640	4	satisfaction	satisfaction	NOUN
crl-16366	640	5	with	with	ADP
crl-16366	640	6	both	both	DET
crl-16366	640	7	telephone	telephone	NOUN
crl-16366	640	8	reference	reference	NOUN
crl-16366	640	9	questions	question	NOUN
crl-16366	640	10	/	/	SYM
crl-16366	640	11	answers	answer	NOUN
crl-16366	640	12	on	on	ADP
crl-16366	640	13	the	the	DET
crl-16366	640	14	following	follow	VERB
crl-16366	640	15	factors	factor	NOUN
crl-16366	640	16	:	:	PUNCT
crl-16366	640	17	3	3	X
crl-16366	640	18	.	.	X
crl-16366	640	19	satisfaction	satisfaction	NOUN
crl-16366	640	20	is	be	AUX
crl-16366	640	21	your	your	PRON
crl-16366	640	22	overall	overall	ADJ
crl-16366	640	23	level	level	NOUN
crl-16366	640	24	of	of	ADP
crl-16366	640	25	comfort	comfort	NOUN
crl-16366	640	26	in	in	ADP
crl-16366	640	27	being	be	AUX
crl-16366	640	28	able	able	ADJ
crl-16366	640	29	to	to	PART
crl-16366	640	30	attain	attain	VERB
crl-16366	640	31	your	your	PRON
crl-16366	640	32	goals	goal	NOUN
crl-16366	640	33	.	.	PUNCT
crl-16366	641	1	rate	rate	VERB
crl-16366	641	2	your	your	PRON
crl-16366	641	3	overall	overall	ADJ
crl-16366	641	4	satisfaction	satisfaction	NOUN
crl-16366	641	5	with	with	ADP
crl-16366	641	6	both	both	DET
crl-16366	641	7	telephone	telephone	NOUN
crl-16366	641	8	reference	reference	NOUN
crl-16366	641	9	questions	question	NOUN
crl-16366	641	10	/	/	SYM
crl-16366	641	11	answers	answer	NOUN
crl-16366	641	12	:	:	PUNCT
crl-16366	642	1	4	4	X
crl-16366	642	2	.	.	X
crl-16366	642	3	what	what	DET
crl-16366	642	4	type	type	NOUN
crl-16366	642	5	of	of	ADP
crl-16366	642	6	telephone	telephone	NOUN
crl-16366	642	7	did	do	AUX
crl-16366	642	8	you	you	PRON
crl-16366	642	9	use	use	VERB
crl-16366	642	10	to	to	PART
crl-16366	642	11	ask	ask	VERB
crl-16366	642	12	the	the	DET
crl-16366	642	13	reference	reference	NOUN
crl-16366	642	14	questions	question	NOUN
crl-16366	642	15	?	?	PUNCT
crl-16366	643	1	satisfaction	satisfaction	NOUN
crl-16366	643	2	rating	rating	NOUN
crl-16366	643	3	deviations	deviation	NOUN
crl-16366	643	4	from	from	ADP
crl-16366	643	5	critical	critical	ADJ
crl-16366	643	6	path	path	NOUN
crl-16366	643	7	(	(	PUNCT
crl-16366	643	8	how	how	SCONJ
crl-16366	643	9	satisfied	satisfied	ADJ
crl-16366	643	10	are	be	AUX
crl-16366	643	11	you	you	PRON
crl-16366	643	12	that	that	SCONJ
crl-16366	643	13	you	you	PRON
crl-16366	643	14	were	be	AUX
crl-16366	643	15	able	able	ADJ
crl-16366	643	16	to	to	PART
crl-16366	643	17	use	use	VERB
crl-16366	643	18	telephone	telephone	NOUN
crl-16366	643	19	reference	reference	NOUN
crl-16366	643	20	without	without	ADP
crl-16366	643	21	any	any	DET
crl-16366	643	22	problems	problem	NOUN
crl-16366	643	23	?	?	PUNCT
crl-16366	643	24	)	)	PUNCT
crl-16366	643	25	6	6	NUM
crl-16366	643	26	error	error	NOUN
crl-16366	643	27	rate	rate	NOUN
crl-16366	643	28	(	(	PUNCT
crl-16366	643	29	how	how	SCONJ
crl-16366	643	30	satisfied	satisfied	ADJ
crl-16366	643	31	were	be	AUX
crl-16366	643	32	you	you	PRON
crl-16366	643	33	that	that	SCONJ
crl-16366	643	34	you	you	PRON
crl-16366	643	35	accomplished	accomplish	VERB
crl-16366	643	36	your	your	PRON
crl-16366	643	37	goal	goal	NOUN
crl-16366	643	38	with	with	ADP
crl-16366	643	39	very	very	ADV
crl-16366	643	40	few	few	ADJ
crl-16366	643	41	or	or	CCONJ
crl-16366	643	42	no	no	DET
crl-16366	643	43	errors	error	NOUN
crl-16366	643	44	?	?	PUNCT
crl-16366	643	45	)	)	PUNCT
crl-16366	643	46	6	6	NUM
crl-16366	643	47	time	time	NOUN
crl-16366	643	48	on	on	ADP
crl-16366	643	49	task	task	NOUN
crl-16366	643	50	(	(	PUNCT
crl-16366	643	51	how	how	SCONJ
crl-16366	643	52	satisfied	satisfied	ADJ
crl-16366	643	53	are	be	AUX
crl-16366	643	54	you	you	PRON
crl-16366	643	55	that	that	SCONJ
crl-16366	643	56	you	you	PRON
crl-16366	643	57	accomplished	accomplish	VERB
crl-16366	643	58	your	your	PRON
crl-16366	643	59	goal	goal	NOUN
crl-16366	643	60	with	with	ADP
crl-16366	643	61	minimal	minimal	ADJ
crl-16366	643	62	time	time	NOUN
crl-16366	643	63	wasted	waste	VERB
crl-16366	643	64	?	?	PUNCT
crl-16366	643	65	)	)	PUNCT
crl-16366	643	66	6	6	NUM
crl-16366	643	67	mental	mental	ADJ
crl-16366	643	68	effort	effort	NOUN
crl-16366	643	69	(	(	PUNCT
crl-16366	643	70	how	how	SCONJ
crl-16366	643	71	satisfied	satisfied	ADJ
crl-16366	643	72	are	be	AUX
crl-16366	643	73	you	you	PRON
crl-16366	643	74	that	that	SCONJ
crl-16366	643	75	you	you	PRON
crl-16366	643	76	accomplished	accomplish	VERB
crl-16366	643	77	your	your	PRON
crl-16366	643	78	goal	goal	NOUN
crl-16366	643	79	with	with	ADP
crl-16366	643	80	minimal	minimal	ADJ
crl-16366	643	81	mental	mental	ADJ
crl-16366	643	82	effort	effort	NOUN
crl-16366	643	83	?	?	PUNCT
crl-16366	643	84	)	)	PUNCT
crl-16366	643	85	6	6	NUM
crl-16366	643	86	satisfaction	satisfaction	NOUN
crl-16366	643	87	rating	rating	NOUN
crl-16366	643	88	overall	overall	ADJ
crl-16366	643	89	,	,	PUNCT
crl-16366	643	90	how	how	SCONJ
crl-16366	643	91	satisfied	satisfied	ADJ
crl-16366	643	92	were	be	AUX
crl-16366	643	93	you	you	PRON
crl-16366	643	94	with	with	ADP
crl-16366	643	95	the	the	DET
crl-16366	643	96	general	general	ADJ
crl-16366	643	97	usability	usability	NOUN
crl-16366	643	98	of	of	ADP
crl-16366	643	99	using	use	VERB
crl-16366	643	100	telephone	telephone	NOUN
crl-16366	643	101	to	to	PART
crl-16366	643	102	ask	ask	VERB
crl-16366	643	103	reference	reference	NOUN
crl-16366	643	104	questions	question	NOUN
crl-16366	643	105	?	?	PUNCT
crl-16366	644	1	6	6	NUM
crl-16366	644	2	please	please	INTJ
crl-16366	644	3	elaborate	elaborate	VERB
crl-16366	644	4	on	on	ADP
crl-16366	644	5	why	why	SCONJ
crl-16366	644	6	you	you	PRON
crl-16366	644	7	rated	rate	VERB
crl-16366	644	8	each	each	PRON
crl-16366	644	9	as	as	SCONJ
crl-16366	644	10	you	you	PRON
crl-16366	644	11	did	do	VERB
crl-16366	644	12	:	:	PUNCT
crl-16366	644	13	55	55	NUM
crl-16366	644	14	66	66	NUM
crl-16366	644	15	please	please	INTJ
crl-16366	644	16	elaborate	elaborate	VERB
crl-16366	644	17	on	on	ADP
crl-16366	644	18	why	why	SCONJ
crl-16366	644	19	you	you	PRON
crl-16366	644	20	rated	rate	VERB
crl-16366	644	21	each	each	PRON
crl-16366	644	22	as	as	SCONJ
crl-16366	644	23	you	you	PRON
crl-16366	644	24	did	do	VERB
crl-16366	644	25	:	:	PUNCT
crl-16366	644	26	55	55	NUM
crl-16366	644	27	66	66	NUM
crl-16366	644	28	my	my	PRON
crl-16366	644	29	cell	cell	NOUN
crl-16366	644	30	phone	phone	NOUN
crl-16366	644	31	gfedc	gfedc	NOUN
crl-16366	644	32	my	my	PRON
crl-16366	644	33	home	home	NOUN
crl-16366	644	34	telephone	telephone	NOUN
crl-16366	644	35	gfedc	gfedc	NOUN
crl-16366	644	36	my	my	PRON
crl-16366	644	37	work	work	NOUN
crl-16366	644	38	telephone	telephone	NOUN
crl-16366	644	39	gfedc	gfedc	NOUN
crl-16366	644	40	other	other	ADJ
crl-16366	644	41	wireless	wireless	ADJ
crl-16366	644	42	device	device	NOUN
crl-16366	644	43	gfedc	gfedc	VERB
crl-16366	644	44	other	other	ADJ
crl-16366	644	45	356	356	NUM
crl-16366	644	46	college	college	PROPN
crl-16366	644	47	&	&	CCONJ
crl-16366	644	48	research	research	PROPN
crl-16366	644	49	libraries	library	NOUN
crl-16366	644	50	may	may	AUX
crl-16366	644	51	2014	2014	NUM
crl-16366	644	52	reference	reference	NOUN
crl-16366	644	53	services	service	NOUN
crl-16366	644	54	usability	usability	NOUN
crl-16366	644	55	and	and	CCONJ
crl-16366	644	56	satisfaction	satisfaction	NOUN
crl-16366	644	57	survey	survey	NOUN
crl-16366	644	58	(	(	PUNCT
crl-16366	644	59	master)reference	master)reference	NOUN
crl-16366	644	60	services	service	NOUN
crl-16366	644	61	usability	usability	NOUN
crl-16366	644	62	and	and	CCONJ
crl-16366	644	63	satisfaction	satisfaction	NOUN
crl-16366	644	64	survey	survey	NOUN
crl-16366	644	65	(	(	PUNCT
crl-16366	644	66	master)reference	master)reference	NOUN
crl-16366	644	67	services	service	NOUN
crl-16366	644	68	usability	usability	NOUN
crl-16366	644	69	and	and	CCONJ
crl-16366	644	70	satisfaction	satisfaction	NOUN
crl-16366	644	71	survey	survey	NOUN
crl-16366	644	72	(	(	PUNCT
crl-16366	644	73	master)reference	master)reference	NOUN
crl-16366	644	74	services	service	NOUN
crl-16366	644	75	usability	usability	NOUN
crl-16366	644	76	and	and	CCONJ
crl-16366	644	77	satisfaction	satisfaction	NOUN
crl-16366	644	78	survey	survey	NOUN
crl-16366	644	79	(	(	PUNCT
crl-16366	644	80	master	master	NOUN
crl-16366	644	81	)	)	PUNCT
crl-16366	644	82	2	2	NUM
crl-16366	644	83	.	.	X
crl-16366	644	84	efficiency	efficiency	NOUN
crl-16366	644	85	is	be	AUX
crl-16366	644	86	defined	define	VERB
crl-16366	644	87	as	as	ADP
crl-16366	644	88	the	the	DET
crl-16366	644	89	amount	amount	NOUN
crl-16366	644	90	of	of	ADP
crl-16366	644	91	effort	effort	NOUN
crl-16366	644	92	required	require	VERB
crl-16366	644	93	to	to	PART
crl-16366	644	94	reach	reach	VERB
crl-16366	644	95	your	your	PRON
crl-16366	644	96	goal	goal	NOUN
crl-16366	644	97	.	.	PUNCT
crl-16366	645	1	rate	rate	VERB
crl-16366	645	2	your	your	PRON
crl-16366	645	3	overall	overall	ADJ
crl-16366	645	4	satisfaction	satisfaction	NOUN
crl-16366	645	5	with	with	ADP
crl-16366	645	6	both	both	DET
crl-16366	645	7	text	text	NOUN
crl-16366	645	8	messaging	messaging	NOUN
crl-16366	645	9	reference	reference	NOUN
crl-16366	645	10	questions	question	NOUN
crl-16366	645	11	/	/	SYM
crl-16366	645	12	answers	answer	NOUN
crl-16366	645	13	on	on	ADP
crl-16366	645	14	the	the	DET
crl-16366	645	15	following	follow	VERB
crl-16366	645	16	factors	factor	NOUN
crl-16366	645	17	:	:	PUNCT
crl-16366	645	18	3	3	X
crl-16366	645	19	.	.	X
crl-16366	645	20	satisfaction	satisfaction	NOUN
crl-16366	645	21	is	be	AUX
crl-16366	645	22	your	your	PRON
crl-16366	645	23	overall	overall	ADJ
crl-16366	645	24	level	level	NOUN
crl-16366	645	25	of	of	ADP
crl-16366	645	26	comfort	comfort	NOUN
crl-16366	645	27	in	in	ADP
crl-16366	645	28	being	be	AUX
crl-16366	645	29	able	able	ADJ
crl-16366	645	30	to	to	PART
crl-16366	645	31	attain	attain	VERB
crl-16366	645	32	your	your	PRON
crl-16366	645	33	goals	goal	NOUN
crl-16366	645	34	.	.	PUNCT
crl-16366	646	1	rate	rate	VERB
crl-16366	646	2	your	your	PRON
crl-16366	646	3	overall	overall	ADJ
crl-16366	646	4	satisfaction	satisfaction	NOUN
crl-16366	646	5	with	with	ADP
crl-16366	646	6	both	both	CCONJ
crl-16366	646	7	your	your	PRON
crl-16366	646	8	text	text	NOUN
crl-16366	646	9	messaging	messaging	NOUN
crl-16366	646	10	reference	reference	NOUN
crl-16366	646	11	questions	question	NOUN
crl-16366	646	12	/	/	SYM
crl-16366	646	13	answers	answer	NOUN
crl-16366	646	14	.	.	PUNCT
crl-16366	647	1	4	4	X
crl-16366	647	2	.	.	X
crl-16366	647	3	what	what	DET
crl-16366	647	4	type	type	NOUN
crl-16366	647	5	of	of	ADP
crl-16366	647	6	device	device	NOUN
crl-16366	647	7	did	do	AUX
crl-16366	647	8	you	you	PRON
crl-16366	647	9	use	use	VERB
crl-16366	647	10	to	to	PART
crl-16366	647	11	ask	ask	VERB
crl-16366	647	12	the	the	DET
crl-16366	647	13	reference	reference	NOUN
crl-16366	647	14	questions	question	NOUN
crl-16366	647	15	?	?	PUNCT
crl-16366	648	1	satisfaction	satisfaction	NOUN
crl-16366	648	2	rating	rating	NOUN
crl-16366	648	3	deviations	deviation	NOUN
crl-16366	648	4	from	from	ADP
crl-16366	648	5	the	the	DET
crl-16366	648	6	critical	critical	ADJ
crl-16366	648	7	path	path	NOUN
crl-16366	648	8	(	(	PUNCT
crl-16366	648	9	how	how	SCONJ
crl-16366	648	10	satisfied	satisfied	ADJ
crl-16366	648	11	are	be	AUX
crl-16366	648	12	you	you	PRON
crl-16366	648	13	that	that	SCONJ
crl-16366	648	14	you	you	PRON
crl-16366	648	15	were	be	AUX
crl-16366	648	16	able	able	ADJ
crl-16366	648	17	to	to	PART
crl-16366	648	18	use	use	VERB
crl-16366	648	19	text	text	NOUN
crl-16366	648	20	messaging	messaging	NOUN
crl-16366	648	21	without	without	ADP
crl-16366	648	22	any	any	DET
crl-16366	648	23	problems	problem	NOUN
crl-16366	648	24	?	?	PUNCT
crl-16366	648	25	)	)	PUNCT
crl-16366	648	26	6	6	NUM
crl-16366	648	27	error	error	NOUN
crl-16366	648	28	rate	rate	NOUN
crl-16366	648	29	(	(	PUNCT
crl-16366	648	30	how	how	SCONJ
crl-16366	648	31	satisfied	satisfied	ADJ
crl-16366	648	32	were	be	AUX
crl-16366	648	33	you	you	PRON
crl-16366	648	34	that	that	SCONJ
crl-16366	648	35	you	you	PRON
crl-16366	648	36	accomplished	accomplish	VERB
crl-16366	648	37	your	your	PRON
crl-16366	648	38	goal	goal	NOUN
crl-16366	648	39	with	with	ADP
crl-16366	648	40	very	very	ADV
crl-16366	648	41	few	few	ADJ
crl-16366	648	42	or	or	CCONJ
crl-16366	648	43	no	no	DET
crl-16366	648	44	errors	error	NOUN
crl-16366	648	45	?	?	PUNCT
crl-16366	648	46	)	)	PUNCT
crl-16366	648	47	6	6	NUM
crl-16366	648	48	time	time	NOUN
crl-16366	648	49	on	on	ADP
crl-16366	648	50	task	task	NOUN
crl-16366	648	51	(	(	PUNCT
crl-16366	648	52	how	how	SCONJ
crl-16366	648	53	satisfied	satisfied	ADJ
crl-16366	648	54	are	be	AUX
crl-16366	648	55	you	you	PRON
crl-16366	648	56	that	that	SCONJ
crl-16366	648	57	you	you	PRON
crl-16366	648	58	accomplished	accomplish	VERB
crl-16366	648	59	your	your	PRON
crl-16366	648	60	goal	goal	NOUN
crl-16366	648	61	with	with	ADP
crl-16366	648	62	minimal	minimal	ADJ
crl-16366	648	63	time	time	NOUN
crl-16366	648	64	wasted	waste	VERB
crl-16366	648	65	?	?	PUNCT
crl-16366	648	66	)	)	PUNCT
crl-16366	648	67	6	6	NUM
crl-16366	648	68	mental	mental	ADJ
crl-16366	648	69	effort	effort	NOUN
crl-16366	648	70	(	(	PUNCT
crl-16366	648	71	how	how	SCONJ
crl-16366	648	72	satisfied	satisfied	ADJ
crl-16366	648	73	are	be	AUX
crl-16366	648	74	you	you	PRON
crl-16366	648	75	that	that	SCONJ
crl-16366	648	76	you	you	PRON
crl-16366	648	77	accomplished	accomplish	VERB
crl-16366	648	78	your	your	PRON
crl-16366	648	79	goal	goal	NOUN
crl-16366	648	80	with	with	ADP
crl-16366	648	81	minimal	minimal	ADJ
crl-16366	648	82	mental	mental	ADJ
crl-16366	648	83	effort	effort	NOUN
crl-16366	648	84	?	?	PUNCT
crl-16366	648	85	)	)	PUNCT
crl-16366	648	86	6	6	NUM
crl-16366	648	87	satisfaction	satisfaction	NOUN
crl-16366	648	88	rating	rating	NOUN
crl-16366	648	89	overall	overall	ADJ
crl-16366	648	90	,	,	PUNCT
crl-16366	648	91	how	how	SCONJ
crl-16366	648	92	satisfied	satisfied	ADJ
crl-16366	648	93	were	be	AUX
crl-16366	648	94	you	you	PRON
crl-16366	648	95	with	with	ADP
crl-16366	648	96	the	the	DET
crl-16366	648	97	general	general	ADJ
crl-16366	648	98	usability	usability	NOUN
crl-16366	648	99	of	of	ADP
crl-16366	648	100	using	use	VERB
crl-16366	648	101	text	text	NOUN
crl-16366	648	102	messaging	messaging	NOUN
crl-16366	648	103	to	to	PART
crl-16366	648	104	ask	ask	VERB
crl-16366	648	105	reference	reference	NOUN
crl-16366	648	106	questions	question	NOUN
crl-16366	648	107	?	?	PUNCT
crl-16366	649	1	6	6	NUM
crl-16366	649	2	please	please	INTJ
crl-16366	649	3	elaborate	elaborate	VERB
crl-16366	649	4	on	on	ADP
crl-16366	649	5	why	why	SCONJ
crl-16366	649	6	you	you	PRON
crl-16366	649	7	rated	rate	VERB
crl-16366	649	8	each	each	PRON
crl-16366	649	9	as	as	SCONJ
crl-16366	649	10	you	you	PRON
crl-16366	649	11	did	do	VERB
crl-16366	649	12	.	.	PUNCT
crl-16366	650	1	55	55	NUM
crl-16366	650	2	66	66	NUM
crl-16366	650	3	please	please	INTJ
crl-16366	650	4	elaborate	elaborate	VERB
crl-16366	650	5	on	on	ADP
crl-16366	650	6	why	why	SCONJ
crl-16366	650	7	you	you	PRON
crl-16366	650	8	rated	rate	VERB
crl-16366	650	9	each	each	PRON
crl-16366	650	10	as	as	SCONJ
crl-16366	650	11	you	you	PRON
crl-16366	650	12	did	do	VERB
crl-16366	650	13	.	.	PUNCT
crl-16366	651	1	55	55	NUM
crl-16366	651	2	66	66	NUM
crl-16366	651	3	my	my	PRON
crl-16366	651	4	cell	cell	NOUN
crl-16366	651	5	phone	phone	NOUN
crl-16366	651	6	gfedc	gfedc	NOUN
crl-16366	651	7	other	other	ADJ
crl-16366	651	8	wireless	wireless	ADJ
crl-16366	651	9	device	device	NOUN
crl-16366	651	10	gfedc	gfedc	NOUN
crl-16366	651	11	appendix	appendix	VERB
crl-16366	651	12	h.	h.	NOUN
crl-16366	651	13	debriefing	debriefing	NOUN
crl-16366	651	14	usability	usability	NOUN
crl-16366	651	15	survey	survey	VERB
crl-16366	651	16	a	a	DET
crl-16366	651	17	usability	usability	NOUN
crl-16366	651	18	evaluation	evaluation	NOUN
crl-16366	651	19	of	of	ADP
crl-16366	651	20	academic	academic	ADJ
crl-16366	651	21	virtual	virtual	ADJ
crl-16366	651	22	reference	reference	NOUN
crl-16366	651	23	services	service	NOUN
crl-16366	651	24	357	357	NUM
crl-16366	651	25	reference	reference	NOUN
crl-16366	651	26	services	service	NOUN
crl-16366	651	27	usability	usability	NOUN
crl-16366	651	28	and	and	CCONJ
crl-16366	651	29	satisfaction	satisfaction	NOUN
crl-16366	651	30	survey	survey	NOUN
crl-16366	651	31	(	(	PUNCT
crl-16366	651	32	master)reference	master)reference	NOUN
crl-16366	651	33	services	service	NOUN
crl-16366	651	34	usability	usability	NOUN
crl-16366	651	35	and	and	CCONJ
crl-16366	651	36	satisfaction	satisfaction	NOUN
crl-16366	651	37	survey	survey	NOUN
crl-16366	651	38	(	(	PUNCT
crl-16366	651	39	master)reference	master)reference	NOUN
crl-16366	651	40	services	service	NOUN
crl-16366	651	41	usability	usability	NOUN
crl-16366	651	42	and	and	CCONJ
crl-16366	651	43	satisfaction	satisfaction	NOUN
crl-16366	651	44	survey	survey	NOUN
crl-16366	651	45	(	(	PUNCT
crl-16366	651	46	master)reference	master)reference	NOUN
crl-16366	651	47	services	service	NOUN
crl-16366	651	48	usability	usability	NOUN
crl-16366	651	49	and	and	CCONJ
crl-16366	651	50	satisfaction	satisfaction	NOUN
crl-16366	651	51	survey	survey	NOUN
crl-16366	651	52	(	(	PUNCT
crl-16366	651	53	master	master	NOUN
crl-16366	651	54	)	)	PUNCT
crl-16366	651	55	5	5	NUM
crl-16366	651	56	.	.	PUNCT
crl-16366	652	1	please	please	INTJ
crl-16366	652	2	add	add	VERB
crl-16366	652	3	any	any	DET
crl-16366	652	4	further	further	ADJ
crl-16366	652	5	comments	comment	NOUN
crl-16366	652	6	about	about	ADP
crl-16366	652	7	your	your	PRON
crl-16366	652	8	perceptions	perception	NOUN
crl-16366	652	9	of	of	ADP
crl-16366	652	10	using	use	VERB
crl-16366	652	11	text	text	NOUN
crl-16366	652	12	messaging	messaging	NOUN
crl-16366	652	13	.	.	PUNCT
crl-16366	653	1	please	please	INTJ
crl-16366	653	2	rank	rank	VERB
crl-16366	653	3	order	order	NOUN
crl-16366	653	4	your	your	PRON
crl-16366	653	5	preference	preference	NOUN
crl-16366	653	6	of	of	ADP
crl-16366	653	7	formats	format	NOUN
crl-16366	653	8	based	base	VERB
crl-16366	653	9	on	on	ADP
crl-16366	653	10	question	question	NOUN
crl-16366	653	11	1	1	NUM
crl-16366	653	12	and	and	CCONJ
crl-16366	653	13	question	question	NOUN
crl-16366	653	14	2	2	NUM
crl-16366	653	15	.	.	NOUN
crl-16366	653	16	1	1	NUM
crl-16366	653	17	.	.	PUNCT
crl-16366	654	1	based	base	VERB
crl-16366	654	2	on	on	ADP
crl-16366	654	3	question	question	NOUN
crl-16366	654	4	1	1	NUM
crl-16366	654	5	only	only	ADV
crl-16366	654	6	,	,	PUNCT
crl-16366	654	7	rank	rank	NOUN
crl-16366	654	8	-	-	PUNCT
crl-16366	654	9	order	order	NOUN
crl-16366	654	10	(	(	PUNCT
crl-16366	654	11	1	1	NUM
crl-16366	654	12	=	=	NUM
crl-16366	654	13	highest	high	ADJ
crl-16366	654	14	,	,	PUNCT
crl-16366	654	15	5	5	NUM
crl-16366	654	16	=	=	NUM
crl-16366	654	17	lowest	low	ADJ
crl-16366	654	18	)	)	PUNCT
crl-16366	654	19	the	the	DET
crl-16366	654	20	five	five	NUM
crl-16366	654	21	formats	format	NOUN
crl-16366	654	22	based	base	VERB
crl-16366	654	23	on	on	ADP
crl-16366	654	24	your	your	PRON
crl-16366	654	25	preference	preference	NOUN
crl-16366	654	26	.	.	PUNCT
crl-16366	655	1	55	55	NUM
crl-16366	655	2	66	66	NUM
crl-16366	655	3	1	1	NUM
crl-16366	655	4	2	2	NUM
crl-16366	655	5	3	3	NUM
crl-16366	655	6	4	4	NUM
crl-16366	655	7	5	5	NUM
crl-16366	655	8	e	e	NOUN
crl-16366	655	9	-	-	NOUN
crl-16366	655	10	mail	mail	NOUN
crl-16366	655	11	nmlkj	nmlkj	NOUN
crl-16366	655	12	nmlkj	nmlkj	NOUN
crl-16366	655	13	nmlkj	nmlkj	NOUN
crl-16366	655	14	nmlkj	nmlkj	NOUN
crl-16366	655	15	nmlkj	nmlkj	NOUN
crl-16366	655	16	telephone	telephone	NOUN
crl-16366	655	17	nmlkj	nmlkj	NOUN
crl-16366	655	18	nmlkj	nmlkj	NOUN
crl-16366	655	19	nmlkj	nmlkj	NOUN
crl-16366	655	20	nmlkj	nmlkj	NOUN
crl-16366	655	21	nmlkj	nmlkj	NOUN
crl-16366	655	22	chat	chat	NOUN
crl-16366	655	23	nmlkj	nmlkj	ADJ
crl-16366	655	24	nmlkj	nmlkj	NOUN
crl-16366	655	25	nmlkj	nmlkj	NOUN
crl-16366	655	26	nmlkj	nmlkj	NOUN
crl-16366	655	27	nmlkj	nmlkj	NOUN
crl-16366	655	28	skype	skype	NOUN
crl-16366	655	29	nmlkj	nmlkj	NOUN
crl-16366	655	30	nmlkj	nmlkj	NOUN
crl-16366	655	31	nmlkj	nmlkj	NOUN
crl-16366	655	32	nmlkj	nmlkj	NOUN
crl-16366	655	33	nmlkj	nmlkj	NOUN
crl-16366	655	34	text	text	NOUN
crl-16366	655	35	messaging	message	VERB
crl-16366	655	36	nmlkj	nmlkj	ADJ
crl-16366	655	37	nmlkj	nmlkj	NOUN
crl-16366	655	38	nmlkj	nmlkj	NOUN
crl-16366	655	39	nmlkj	nmlkj	NOUN
crl-16366	655	40	nmlkj	nmlkj	NOUN
crl-16366	655	41	please	please	INTJ
crl-16366	655	42	elaborate	elaborate	VERB
crl-16366	655	43	on	on	ADP
crl-16366	655	44	the	the	DET
crl-16366	655	45	rationale	rationale	NOUN
crl-16366	655	46	for	for	ADP
crl-16366	655	47	your	your	PRON
crl-16366	655	48	rankings	ranking	NOUN
crl-16366	655	49	:	:	PUNCT
crl-16366	655	50	55	55	NUM
crl-16366	655	51	66	66	NUM
crl-16366	655	52	appendix	appendix	VERB
crl-16366	655	53	h.	h.	NOUN
crl-16366	655	54	debriefing	debriefing	NOUN
crl-16366	655	55	usability	usability	NOUN
crl-16366	655	56	survey	survey	NOUN
crl-16366	655	57	358	358	NUM
crl-16366	655	58	college	college	PROPN
crl-16366	655	59	&	&	CCONJ
crl-16366	655	60	research	research	PROPN
crl-16366	655	61	libraries	library	NOUN
crl-16366	655	62	may	may	AUX
crl-16366	655	63	2014	2014	NUM
crl-16366	655	64	reference	reference	NOUN
crl-16366	655	65	services	service	NOUN
crl-16366	655	66	usability	usability	NOUN
crl-16366	655	67	and	and	CCONJ
crl-16366	655	68	satisfaction	satisfaction	NOUN
crl-16366	655	69	survey	survey	NOUN
crl-16366	655	70	(	(	PUNCT
crl-16366	655	71	master)reference	master)reference	NOUN
crl-16366	655	72	services	service	NOUN
crl-16366	655	73	usability	usability	NOUN
crl-16366	655	74	and	and	CCONJ
crl-16366	655	75	satisfaction	satisfaction	NOUN
crl-16366	655	76	survey	survey	NOUN
crl-16366	655	77	(	(	PUNCT
crl-16366	655	78	master)reference	master)reference	NOUN
crl-16366	655	79	services	service	NOUN
crl-16366	655	80	usability	usability	NOUN
crl-16366	655	81	and	and	CCONJ
crl-16366	655	82	satisfaction	satisfaction	NOUN
crl-16366	655	83	survey	survey	NOUN
crl-16366	655	84	(	(	PUNCT
crl-16366	655	85	master)reference	master)reference	NOUN
crl-16366	655	86	services	service	NOUN
crl-16366	655	87	usability	usability	NOUN
crl-16366	655	88	and	and	CCONJ
crl-16366	655	89	satisfaction	satisfaction	NOUN
crl-16366	655	90	survey	survey	NOUN
crl-16366	655	91	(	(	PUNCT
crl-16366	655	92	master	master	NOUN
crl-16366	655	93	)	)	PUNCT
crl-16366	655	94	2	2	NUM
crl-16366	655	95	.	.	PUNCT
crl-16366	655	96	based	base	VERB
crl-16366	655	97	on	on	ADP
crl-16366	655	98	question	question	NOUN
crl-16366	655	99	2	2	NUM
crl-16366	655	100	only	only	ADV
crl-16366	655	101	,	,	PUNCT
crl-16366	655	102	rank	rank	NOUN
crl-16366	655	103	-	-	PUNCT
crl-16366	655	104	order	order	NOUN
crl-16366	655	105	(	(	PUNCT
crl-16366	655	106	1	1	NUM
crl-16366	655	107	=	=	NUM
crl-16366	655	108	highest	high	ADJ
crl-16366	655	109	,	,	PUNCT
crl-16366	655	110	5	5	NUM
crl-16366	655	111	=	=	NUM
crl-16366	655	112	lowest	low	ADJ
crl-16366	655	113	)	)	PUNCT
crl-16366	655	114	the	the	DET
crl-16366	655	115	five	five	NUM
crl-16366	655	116	formats	format	NOUN
crl-16366	655	117	based	base	VERB
crl-16366	655	118	on	on	ADP
crl-16366	655	119	your	your	PRON
crl-16366	655	120	preference	preference	NOUN
crl-16366	655	121	.	.	PUNCT
crl-16366	656	1	3	3	X
crl-16366	656	2	.	.	X
crl-16366	656	3	if	if	SCONJ
crl-16366	656	4	you	you	PRON
crl-16366	656	5	decided	decide	VERB
crl-16366	656	6	to	to	PART
crl-16366	656	7	get	get	VERB
crl-16366	656	8	reference	reference	NOUN
crl-16366	656	9	help	help	NOUN
crl-16366	656	10	locating	locate	VERB
crl-16366	656	11	materials	material	NOUN
crl-16366	656	12	for	for	ADP
crl-16366	656	13	a	a	DET
crl-16366	656	14	research	research	NOUN
crl-16366	656	15	project	project	NOUN
crl-16366	656	16	(	(	PUNCT
crl-16366	656	17	example	example	NOUN
crl-16366	656	18	:	:	PUNCT
crl-16366	656	19	locating	locate	VERB
crl-16366	656	20	biographical	biographical	ADJ
crl-16366	656	21	information	information	NOUN
crl-16366	656	22	for	for	ADP
crl-16366	656	23	an	an	DET
crl-16366	656	24	author	author	NOUN
crl-16366	656	25	without	without	ADP
crl-16366	656	26	using	use	VERB
crl-16366	656	27	google	google	PROPN
crl-16366	656	28	)	)	PUNCT
crl-16366	656	29	,	,	PUNCT
crl-16366	656	30	which	which	DET
crl-16366	656	31	one	one	NUM
crl-16366	656	32	of	of	ADP
crl-16366	656	33	the	the	DET
crl-16366	656	34	following	follow	VERB
crl-16366	656	35	options	option	NOUN
crl-16366	656	36	for	for	ADP
crl-16366	656	37	assistance	assistance	NOUN
crl-16366	656	38	would	would	AUX
crl-16366	656	39	you	you	PRON
crl-16366	656	40	most	most	ADV
crl-16366	656	41	likely	likely	ADV
crl-16366	656	42	choose	choose	VERB
crl-16366	656	43	first	first	ADV
crl-16366	656	44	?	?	PUNCT
crl-16366	657	1	1	1	NUM
crl-16366	657	2	2	2	NUM
crl-16366	657	3	3	3	NUM
crl-16366	657	4	4	4	NUM
crl-16366	657	5	5	5	NUM
crl-16366	657	6	e	e	NOUN
crl-16366	657	7	-	-	NOUN
crl-16366	657	8	mail	mail	NOUN
crl-16366	657	9	nmlkj	nmlkj	NOUN
crl-16366	657	10	nmlkj	nmlkj	NOUN
crl-16366	657	11	nmlkj	nmlkj	NOUN
crl-16366	657	12	nmlkj	nmlkj	NOUN
crl-16366	657	13	nmlkj	nmlkj	NOUN
crl-16366	657	14	telephone	telephone	NOUN
crl-16366	657	15	nmlkj	nmlkj	NOUN
crl-16366	657	16	nmlkj	nmlkj	NOUN
crl-16366	657	17	nmlkj	nmlkj	NOUN
crl-16366	657	18	nmlkj	nmlkj	NOUN
crl-16366	657	19	nmlkj	nmlkj	NOUN
crl-16366	657	20	chat	chat	NOUN
crl-16366	657	21	nmlkj	nmlkj	ADJ
crl-16366	657	22	nmlkj	nmlkj	NOUN
crl-16366	657	23	nmlkj	nmlkj	NOUN
crl-16366	657	24	nmlkj	nmlkj	NOUN
crl-16366	657	25	nmlkj	nmlkj	NOUN
crl-16366	657	26	skype	skype	NOUN
crl-16366	657	27	nmlkj	nmlkj	NOUN
crl-16366	657	28	nmlkj	nmlkj	NOUN
crl-16366	657	29	nmlkj	nmlkj	NOUN
crl-16366	657	30	nmlkj	nmlkj	NOUN
crl-16366	657	31	nmlkj	nmlkj	NOUN
crl-16366	657	32	text	text	NOUN
crl-16366	657	33	messaging	message	VERB
crl-16366	657	34	nmlkj	nmlkj	ADJ
crl-16366	657	35	nmlkj	nmlkj	NOUN
crl-16366	657	36	nmlkj	nmlkj	NOUN
crl-16366	657	37	nmlkj	nmlkj	NOUN
crl-16366	657	38	nmlkj	nmlkj	NOUN
crl-16366	657	39	please	please	INTJ
crl-16366	657	40	elaborate	elaborate	VERB
crl-16366	657	41	on	on	ADP
crl-16366	657	42	the	the	DET
crl-16366	657	43	rationale	rationale	NOUN
crl-16366	657	44	for	for	ADP
crl-16366	657	45	your	your	PRON
crl-16366	657	46	rankings	ranking	NOUN
crl-16366	657	47	:	:	PUNCT
crl-16366	657	48	55	55	NUM
crl-16366	657	49	66	66	NUM
crl-16366	657	50	face­to­face	face­to­face	NUM
crl-16366	657	51	consultation	consultation	NOUN
crl-16366	657	52	nmlkj	nmlkj	NOUN
crl-16366	657	53	telephone	telephone	NOUN
crl-16366	657	54	consultation	consultation	NOUN
crl-16366	657	55	nmlkj	nmlkj	NOUN
crl-16366	657	56	e­mail	e­mail	NOUN
crl-16366	657	57	reference	reference	NOUN
crl-16366	657	58	nmlkj	nmlkj	VERB
crl-16366	657	59	online	online	ADJ
crl-16366	657	60	chat	chat	PROPN
crl-16366	657	61	reference	reference	NOUN
crl-16366	657	62	nmlkj	nmlkj	PROPN
crl-16366	657	63	skype	skype	NOUN
crl-16366	657	64	video	video	NOUN
crl-16366	657	65	reference	reference	NOUN
crl-16366	657	66	nmlkj	nmlkj	NOUN
crl-16366	657	67	text­a­librarian	text­a­librarian	ADJ
crl-16366	657	68	reference	reference	NOUN
crl-16366	657	69	nmlkj	nmlkj	VERB
crl-16366	657	70	other	other	ADJ
crl-16366	657	71	nmlkj	nmlkj	NOUN
crl-16366	657	72	please	please	INTJ
crl-16366	657	73	feel	feel	VERB
crl-16366	657	74	free	free	ADJ
crl-16366	657	75	to	to	PART
crl-16366	657	76	elaborate	elaborate	VERB
crl-16366	657	77	:	:	PUNCT
crl-16366	657	78	55	55	NUM
crl-16366	657	79	66	66	NUM
crl-16366	657	80	appendix	appendix	VERB
crl-16366	657	81	h.	h.	NOUN
crl-16366	657	82	debriefing	debriefing	NOUN
crl-16366	657	83	usability	usability	NOUN
crl-16366	657	84	survey	survey	VERB
crl-16366	657	85	a	a	DET
crl-16366	657	86	usability	usability	NOUN
crl-16366	657	87	evaluation	evaluation	NOUN
crl-16366	657	88	of	of	ADP
crl-16366	657	89	academic	academic	ADJ
crl-16366	657	90	virtual	virtual	ADJ
crl-16366	657	91	reference	reference	NOUN
crl-16366	657	92	services	service	NOUN
crl-16366	657	93	359	359	NUM
crl-16366	657	94	reference	reference	NOUN
crl-16366	657	95	services	service	NOUN
crl-16366	657	96	usability	usability	NOUN
crl-16366	657	97	and	and	CCONJ
crl-16366	657	98	satisfaction	satisfaction	NOUN
crl-16366	657	99	survey	survey	NOUN
crl-16366	657	100	(	(	PUNCT
crl-16366	657	101	master)reference	master)reference	NOUN
crl-16366	657	102	services	service	NOUN
crl-16366	657	103	usability	usability	NOUN
crl-16366	657	104	and	and	CCONJ
crl-16366	657	105	satisfaction	satisfaction	NOUN
crl-16366	657	106	survey	survey	NOUN
crl-16366	657	107	(	(	PUNCT
crl-16366	657	108	master)reference	master)reference	NOUN
crl-16366	657	109	services	service	NOUN
crl-16366	657	110	usability	usability	NOUN
crl-16366	657	111	and	and	CCONJ
crl-16366	657	112	satisfaction	satisfaction	NOUN
crl-16366	657	113	survey	survey	NOUN
crl-16366	657	114	(	(	PUNCT
crl-16366	657	115	master)reference	master)reference	NOUN
crl-16366	657	116	services	service	NOUN
crl-16366	657	117	usability	usability	NOUN
crl-16366	657	118	and	and	CCONJ
crl-16366	657	119	satisfaction	satisfaction	NOUN
crl-16366	657	120	survey	survey	NOUN
crl-16366	657	121	(	(	PUNCT
crl-16366	657	122	master	master	NOUN
crl-16366	657	123	)	)	PUNCT
crl-16366	657	124	4	4	NUM
crl-16366	657	125	.	.	PUNCT
crl-16366	658	1	if	if	SCONJ
crl-16366	658	2	you	you	PRON
crl-16366	658	3	needed	need	VERB
crl-16366	658	4	help	help	NOUN
crl-16366	658	5	finding	find	VERB
crl-16366	658	6	a	a	DET
crl-16366	658	7	quick	quick	ADJ
crl-16366	658	8	fact	fact	NOUN
crl-16366	658	9	(	(	PUNCT
crl-16366	658	10	example	example	NOUN
crl-16366	658	11	:	:	PUNCT
crl-16366	658	12	finding	find	VERB
crl-16366	658	13	the	the	DET
crl-16366	658	14	hours	hour	NOUN
crl-16366	658	15	for	for	ADP
crl-16366	658	16	the	the	DET
crl-16366	658	17	library	library	NOUN
crl-16366	658	18	for	for	ADP
crl-16366	658	19	the	the	DET
crl-16366	658	20	week	week	NOUN
crl-16366	658	21	)	)	PUNCT
crl-16366	658	22	,	,	PUNCT
crl-16366	658	23	which	which	DET
crl-16366	658	24	one	one	NUM
crl-16366	658	25	of	of	ADP
crl-16366	658	26	the	the	DET
crl-16366	658	27	following	follow	VERB
crl-16366	658	28	options	option	NOUN
crl-16366	658	29	for	for	ADP
crl-16366	658	30	assistance	assistance	NOUN
crl-16366	658	31	would	would	AUX
crl-16366	658	32	you	you	PRON
crl-16366	658	33	most	most	ADV
crl-16366	658	34	likely	likely	ADV
crl-16366	658	35	choose	choose	VERB
crl-16366	658	36	first	first	ADV
crl-16366	658	37	?	?	PUNCT
crl-16366	659	1	5	5	X
crl-16366	659	2	.	.	X
crl-16366	659	3	please	please	AUX
crl-16366	659	4	feel	feel	VERB
crl-16366	659	5	free	free	ADJ
crl-16366	659	6	to	to	PART
crl-16366	659	7	leave	leave	VERB
crl-16366	659	8	us	we	PRON
crl-16366	659	9	any	any	DET
crl-16366	659	10	other	other	ADJ
crl-16366	659	11	comments	comment	NOUN
crl-16366	659	12	or	or	CCONJ
crl-16366	659	13	thoughts	thought	NOUN
crl-16366	659	14	you	you	PRON
crl-16366	659	15	may	may	AUX
crl-16366	659	16	have	have	VERB
crl-16366	659	17	about	about	ADP
crl-16366	659	18	this	this	DET
crl-16366	659	19	project	project	NOUN
crl-16366	659	20	.	.	PUNCT
crl-16366	660	1	thank	thank	VERB
crl-16366	660	2	you	you	PRON
crl-16366	660	3	very	very	ADV
crl-16366	660	4	much	much	ADV
crl-16366	660	5	for	for	ADP
crl-16366	660	6	participating	participate	VERB
crl-16366	660	7	in	in	ADP
crl-16366	660	8	our	our	PRON
crl-16366	660	9	project	project	NOUN
crl-16366	660	10	.	.	PUNCT
crl-16366	661	1	for	for	ADP
crl-16366	661	2	more	more	ADJ
crl-16366	661	3	information	information	NOUN
crl-16366	661	4	please	please	INTJ
crl-16366	661	5	contact	contact	PROPN
crl-16366	661	6	dr	dr	PROPN
crl-16366	661	7	.	.	PROPN
crl-16366	661	8	anthony	anthony	PROPN
crl-16366	661	9	chow	chow	PROPN
crl-16366	661	10	at	at	ADP
crl-16366	661	11	aschow@uncg.edu	aschow@uncg.edu	PROPN
crl-16366	661	12	.	.	PUNCT
crl-16366	662	1	55	55	NUM
crl-16366	662	2	66	66	NUM
crl-16366	662	3	face­to­face	face­to­face	NUM
crl-16366	662	4	consultation	consultation	NOUN
crl-16366	662	5	nmlkj	nmlkj	NOUN
crl-16366	662	6	telephone	telephone	NOUN
crl-16366	662	7	consultation	consultation	NOUN
crl-16366	662	8	nmlkj	nmlkj	NOUN
crl-16366	662	9	e­mail	e­mail	NOUN
crl-16366	662	10	reference	reference	NOUN
crl-16366	662	11	nmlkj	nmlkj	VERB
crl-16366	662	12	online	online	ADJ
crl-16366	662	13	chat	chat	PROPN
crl-16366	662	14	reference	reference	NOUN
crl-16366	662	15	nmlkj	nmlkj	PROPN
crl-16366	662	16	skype	skype	NOUN
crl-16366	662	17	video	video	NOUN
crl-16366	662	18	reference	reference	NOUN
crl-16366	662	19	nmlkj	nmlkj	NOUN
crl-16366	662	20	text­a­librarian	text­a­librarian	ADJ
crl-16366	662	21	reference	reference	NOUN
crl-16366	662	22	nmlkj	nmlkj	VERB
crl-16366	662	23	other	other	ADJ
crl-16366	662	24	nmlkj	nmlkj	NOUN
crl-16366	662	25	please	please	INTJ
crl-16366	662	26	feel	feel	VERB
crl-16366	662	27	free	free	ADJ
crl-16366	662	28	to	to	PART
crl-16366	662	29	elaborate	elaborate	VERB
crl-16366	662	30	:	:	PUNCT
crl-16366	662	31	55	55	NUM
crl-16366	662	32	66	66	NUM
crl-16366	662	33	appendix	appendix	VERB
crl-16366	662	34	h.	h.	NOUN
crl-16366	662	35	debriefing	debriefing	NOUN
crl-16366	662	36	usability	usability	NOUN
crl-16366	662	37	survey	survey	NOUN
crl-16366	662	38	360	360	NUM
crl-16366	662	39	college	college	PROPN
crl-16366	662	40	&	&	CCONJ
crl-16366	662	41	research	research	PROPN
crl-16366	662	42	libraries	library	NOUN
crl-16366	662	43	may	may	AUX
crl-16366	662	44	2014	2014	NUM
crl-16366	662	45	notes	note	VERB
crl-16366	662	46	1	1	NUM
crl-16366	662	47	.	.	PUNCT
crl-16366	662	48	anthony	anthony	PROPN
crl-16366	662	49	s.	s.	PROPN
crl-16366	662	50	chow	chow	PROPN
crl-16366	662	51	and	and	CCONJ
crl-16366	662	52	rebecca	rebecca	PROPN
crl-16366	662	53	a.	a.	PROPN
crl-16366	662	54	croxton	croxton	PROPN
crl-16366	662	55	,	,	PUNCT
crl-16366	662	56	“	"	PUNCT
crl-16366	662	57	information	information	NOUN
crl-16366	662	58	-	-	PUNCT
crl-16366	662	59	seeking	seek	VERB
crl-16366	662	60	behavior	behavior	NOUN
crl-16366	662	61	and	and	CCONJ
crl-16366	662	62	reference	reference	NOUN
crl-16366	662	63	medium	medium	ADJ
crl-16366	662	64	preferences	preference	NOUN
crl-16366	662	65	:	:	PUNCT
crl-16366	662	66	differences	difference	NOUN
crl-16366	662	67	between	between	ADP
crl-16366	662	68	faculty	faculty	NOUN
crl-16366	662	69	,	,	PUNCT
crl-16366	662	70	staff	staff	NOUN
crl-16366	662	71	,	,	PUNCT
crl-16366	662	72	and	and	CCONJ
crl-16366	662	73	students	student	NOUN
crl-16366	662	74	,	,	PUNCT
crl-16366	662	75	”	"	PUNCT
crl-16366	662	76	reference	reference	NOUN
crl-16366	662	77	&	&	CCONJ
crl-16366	662	78	user	user	NOUN
crl-16366	662	79	services	service	NOUN
crl-16366	662	80	quarterly	quarterly	ADV
crl-16366	662	81	51	51	NUM
crl-16366	662	82	,	,	PUNCT
crl-16366	662	83	no	no	INTJ
crl-16366	662	84	.	.	NOUN
crl-16366	662	85	33	33	NUM
crl-16366	662	86	(	(	PUNCT
crl-16366	662	87	2012	2012	NUM
crl-16366	662	88	):	):	PUNCT
crl-16366	662	89	246	246	NUM
crl-16366	662	90	.	.	X
crl-16366	663	1	2	2	X
crl-16366	663	2	.	.	X
crl-16366	663	3	bernie	bernie	PROPN
crl-16366	663	4	sloan	sloan	PROPN
crl-16366	663	5	,	,	PUNCT
crl-16366	663	6	“	"	PUNCT
crl-16366	663	7	twenty	twenty	NUM
crl-16366	663	8	years	year	NOUN
crl-16366	663	9	of	of	ADP
crl-16366	663	10	virtual	virtual	ADJ
crl-16366	663	11	reference	reference	NOUN
crl-16366	663	12	,	,	PUNCT
crl-16366	663	13	”	"	PUNCT
crl-16366	663	14	internet	internet	NOUN
crl-16366	663	15	reference	reference	NOUN
crl-16366	663	16	services	service	NOUN
crl-16366	663	17	quarterly	quarterly	ADJ
crl-16366	663	18	11	11	NUM
crl-16366	663	19	,	,	PUNCT
crl-16366	663	20	no	no	INTJ
crl-16366	663	21	.	.	NOUN
crl-16366	663	22	2	2	NUM
crl-16366	663	23	(	(	PUNCT
crl-16366	663	24	2006	2006	NUM
crl-16366	663	25	):	):	PUNCT
crl-16366	663	26	91–95	91–95	NUM
crl-16366	663	27	.	.	PUNCT
crl-16366	664	1	3	3	X
crl-16366	664	2	.	.	X
crl-16366	664	3	anthony	anthony	PROPN
crl-16366	664	4	s.	s.	PROPN
crl-16366	664	5	chow	chow	PROPN
crl-16366	664	6	et	et	PROPN
crl-16366	664	7	al	al	PROPN
crl-16366	664	8	.	.	PROPN
crl-16366	664	9	,	,	PUNCT
crl-16366	664	10	“	"	PUNCT
crl-16366	664	11	what	what	PRON
crl-16366	664	12	is	be	AUX
crl-16366	664	13	a	a	DET
crl-16366	664	14	usable	usable	ADJ
crl-16366	664	15	library	library	NOUN
crl-16366	664	16	website	website	NOUN
crl-16366	664	17	?	?	PUNCT
crl-16366	665	1	results	result	NOUN
crl-16366	665	2	from	from	ADP
crl-16366	665	3	a	a	DET
crl-16366	665	4	nationwide	nationwide	ADJ
crl-16366	665	5	survey	survey	NOUN
crl-16366	665	6	”	"	PUNCT
crl-16366	665	7	(	(	PUNCT
crl-16366	665	8	under	under	ADP
crl-16366	665	9	review	review	NOUN
crl-16366	665	10	)	)	PUNCT
crl-16366	665	11	,	,	PUNCT
crl-16366	665	12	reference	reference	NOUN
crl-16366	665	13	and	and	CCONJ
crl-16366	665	14	user	user	NOUN
crl-16366	665	15	services	service	NOUN
crl-16366	665	16	quarterly	quarterly	ADV
crl-16366	665	17	.	.	PUNCT
crl-16366	666	1	4	4	X
crl-16366	666	2	.	.	X
crl-16366	666	3	laura	laura	PROPN
crl-16366	666	4	k.	k.	PROPN
crl-16366	666	5	probst	probst	PROPN
crl-16366	666	6	,	,	PUNCT
crl-16366	666	7	“	"	PUNCT
crl-16366	666	8	digital	digital	ADJ
crl-16366	666	9	reference	reference	NOUN
crl-16366	666	10	management	management	NOUN
crl-16366	666	11	:	:	PUNCT
crl-16366	666	12	a	a	DET
crl-16366	666	13	penn	penn	PROPN
crl-16366	666	14	state	state	NOUN
crl-16366	666	15	case	case	NOUN
crl-16366	666	16	study	study	NOUN
crl-16366	666	17	,	,	PUNCT
crl-16366	666	18	”	"	PUNCT
crl-16366	666	19	internet	internet	NOUN
crl-16366	666	20	reference	reference	NOUN
crl-16366	666	21	services	service	NOUN
crl-16366	666	22	quarterly	quarterly	ADV
crl-16366	666	23	10	10	NUM
crl-16366	666	24	,	,	PUNCT
crl-16366	666	25	no	no	INTJ
crl-16366	666	26	.	.	NOUN
crl-16366	666	27	2	2	NUM
crl-16366	666	28	(	(	PUNCT
crl-16366	666	29	2005	2005	NUM
crl-16366	666	30	):	):	PUNCT
crl-16366	666	31	43–59	43–59	NOUN
crl-16366	666	32	.	.	PUNCT
crl-16366	667	1	5	5	NUM
crl-16366	667	2	.	.	PUNCT
crl-16366	667	3	michel	michel	PROPN
crl-16366	667	4	c.	c.	PROPN
crl-16366	667	5	atlas	atlas	PROPN
crl-16366	667	6	,	,	PUNCT
crl-16366	667	7	“	"	PUNCT
crl-16366	667	8	library	library	ADJ
crl-16366	667	9	anxiety	anxiety	NOUN
crl-16366	667	10	in	in	ADP
crl-16366	667	11	the	the	DET
crl-16366	667	12	electronic	electronic	ADJ
crl-16366	667	13	era	era	NOUN
crl-16366	667	14	,	,	PUNCT
crl-16366	667	15	or	or	CCONJ
crl-16366	667	16	why	why	SCONJ
crl-16366	667	17	wo	will	AUX
crl-16366	667	18	n’t	not	PART
crl-16366	667	19	anybody	anybody	PRON
crl-16366	667	20	talk	talk	VERB
crl-16366	667	21	to	to	ADP
crl-16366	667	22	me	i	PRON
crl-16366	667	23	anymore	anymore	ADV
crl-16366	667	24	?	?	PUNCT
crl-16366	667	25	”	"	PUNCT
crl-16366	668	1	reference	reference	NOUN
crl-16366	668	2	&	&	CCONJ
crl-16366	668	3	user	user	NOUN
crl-16366	668	4	services	service	NOUN
crl-16366	668	5	quarterly	quarterly	ADV
crl-16366	668	6	44	44	NUM
crl-16366	668	7	,	,	PUNCT
crl-16366	668	8	no	no	INTJ
crl-16366	668	9	.	.	NOUN
crl-16366	668	10	4	4	NUM
crl-16366	668	11	(	(	PUNCT
crl-16366	668	12	2005	2005	NUM
crl-16366	668	13	):	):	PUNCT
crl-16366	668	14	314–19	314–19	NUM
crl-16366	668	15	;	;	PUNCT
crl-16366	668	16	r.	r.	PROPN
crl-16366	668	17	david	david	PROPN
crl-16366	668	18	lankes	lankes	PROPN
crl-16366	668	19	,	,	PUNCT
crl-16366	668	20	“	"	PUNCT
crl-16366	668	21	virtual	virtual	ADJ
crl-16366	668	22	reference	reference	NOUN
crl-16366	668	23	to	to	ADP
crl-16366	668	24	participatory	participatory	ADJ
crl-16366	668	25	librarianship	librarianship	NOUN
crl-16366	668	26	:	:	PUNCT
crl-16366	668	27	expanding	expand	VERB
crl-16366	668	28	the	the	DET
crl-16366	668	29	conversation	conversation	NOUN
crl-16366	668	30	,	,	PUNCT
crl-16366	668	31	”	"	PUNCT
crl-16366	668	32	bulletin	bulletin	NOUN
crl-16366	668	33	of	of	ADP
crl-16366	668	34	the	the	DET
crl-16366	668	35	american	american	ADJ
crl-16366	668	36	society	society	NOUN
crl-16366	668	37	for	for	ADP
crl-16366	668	38	information	information	NOUN
crl-16366	668	39	science	science	NOUN
crl-16366	668	40	and	and	CCONJ
crl-16366	668	41	technology	technology	NOUN
crl-16366	668	42	34	34	NUM
crl-16366	668	43	,	,	PUNCT
crl-16366	668	44	no	no	INTJ
crl-16366	668	45	.	.	NOUN
crl-16366	668	46	2	2	NUM
crl-16366	668	47	(	(	PUNCT
crl-16366	668	48	2008	2008	NUM
crl-16366	668	49	):	):	PUNCT
crl-16366	668	50	11–14	11–14	NUM
crl-16366	668	51	;	;	PUNCT
crl-16366	668	52	marie	marie	PROPN
crl-16366	668	53	l.	l.	PROPN
crl-16366	668	54	radford	radford	PROPN
crl-16366	668	55	and	and	CCONJ
crl-16366	668	56	m.	m.	PROPN
crl-16366	668	57	kathleen	kathleen	PROPN
crl-16366	668	58	kern	kern	PROPN
crl-16366	668	59	,	,	PUNCT
crl-16366	668	60	“	"	PUNCT
crl-16366	668	61	a	a	DET
crl-16366	668	62	multiple	multiple	ADJ
crl-16366	668	63	-	-	PUNCT
crl-16366	668	64	case	case	NOUN
crl-16366	668	65	study	study	NOUN
crl-16366	668	66	investigation	investigation	NOUN
crl-16366	668	67	of	of	ADP
crl-16366	668	68	the	the	DET
crl-16366	668	69	discontinuation	discontinuation	NOUN
crl-16366	668	70	of	of	ADP
crl-16366	668	71	nine	nine	NUM
crl-16366	668	72	chat	chat	NOUN
crl-16366	668	73	reference	reference	NOUN
crl-16366	668	74	services	service	NOUN
crl-16366	668	75	,	,	PUNCT
crl-16366	668	76	”	"	PUNCT
crl-16366	668	77	library	library	NOUN
crl-16366	668	78	&	&	CCONJ
crl-16366	668	79	information	information	PROPN
crl-16366	668	80	science	science	PROPN
crl-16366	668	81	research	research	PROPN
crl-16366	668	82	28	28	NUM
crl-16366	668	83	(	(	PUNCT
crl-16366	668	84	2006	2006	NUM
crl-16366	668	85	):	):	PUNCT
crl-16366	668	86	521–47	521–47	NUM
crl-16366	668	87	.	.	NOUN
crl-16366	669	1	6	6	NUM
crl-16366	669	2	.	.	PUNCT
crl-16366	669	3	lynn	lynn	PROPN
crl-16366	669	4	s.	s.	PROPN
crl-16366	669	5	connaway	connaway	PROPN
crl-16366	669	6	,	,	PUNCT
crl-16366	669	7	marie	marie	PROPN
crl-16366	669	8	l.	l.	PROPN
crl-16366	669	9	radford	radford	PROPN
crl-16366	669	10	,	,	PUNCT
crl-16366	669	11	and	and	CCONJ
crl-16366	669	12	timothy	timothy	PROPN
crl-16366	669	13	j.	j.	PROPN
crl-16366	669	14	dickey	dickey	PROPN
crl-16366	669	15	,	,	PUNCT
crl-16366	669	16	“	"	PUNCT
crl-16366	669	17	on	on	ADP
crl-16366	669	18	the	the	DET
crl-16366	669	19	trail	trail	NOUN
crl-16366	669	20	of	of	ADP
crl-16366	669	21	the	the	DET
crl-16366	669	22	elusive	elusive	ADJ
crl-16366	669	23	non	non	ADJ
crl-16366	669	24	-	-	NOUN
crl-16366	669	25	user	user	NOUN
crl-16366	669	26	:	:	PUNCT
crl-16366	669	27	what	what	PRON
crl-16366	669	28	research	research	NOUN
crl-16366	669	29	in	in	ADP
crl-16366	669	30	virtual	virtual	ADJ
crl-16366	669	31	reference	reference	NOUN
crl-16366	669	32	environments	environment	NOUN
crl-16366	669	33	reveals	reveal	VERB
crl-16366	669	34	,	,	PUNCT
crl-16366	669	35	”	"	PUNCT
crl-16366	669	36	asis&t	asis&t	PROPN
crl-16366	669	37	bulletin	bulletin	NOUN
crl-16366	669	38	34	34	NUM
crl-16366	669	39	,	,	PUNCT
crl-16366	669	40	no	no	INTJ
crl-16366	669	41	.	.	NOUN
crl-16366	669	42	2	2	NUM
crl-16366	669	43	(	(	PUNCT
crl-16366	669	44	2008	2008	NUM
crl-16366	669	45	):	):	PUNCT
crl-16366	669	46	25–28	25–28	NUM
crl-16366	669	47	.	.	PUNCT
crl-16366	670	1	7	7	X
crl-16366	670	2	.	.	X
crl-16366	670	3	anthony	anthony	PROPN
crl-16366	670	4	s.	s.	PROPN
crl-16366	670	5	chow	chow	PROPN
crl-16366	670	6	,	,	PUNCT
crl-16366	670	7	“	"	PUNCT
crl-16366	670	8	the	the	DET
crl-16366	670	9	usability	usability	NOUN
crl-16366	670	10	of	of	ADP
crl-16366	670	11	digital	digital	ADJ
crl-16366	670	12	information	information	NOUN
crl-16366	670	13	environments	environment	NOUN
crl-16366	670	14	:	:	PUNCT
crl-16366	670	15	planning	planning	NOUN
crl-16366	670	16	,	,	PUNCT
crl-16366	670	17	design	design	NOUN
crl-16366	670	18	,	,	PUNCT
crl-16366	670	19	and	and	CCONJ
crl-16366	670	20	assessment	assessment	NOUN
crl-16366	670	21	,	,	PUNCT
crl-16366	670	22	”	"	PUNCT
crl-16366	670	23	in	in	ADP
crl-16366	670	24	chandos	chando	NOUN
crl-16366	670	25	digital	digital	PROPN
crl-16366	670	26	information	information	PROPN
crl-16366	670	27	review	review	PROPN
crl-16366	670	28	,	,	PUNCT
crl-16366	670	29	eds	eds	PROPN
crl-16366	670	30	.	.	PUNCT
crl-16366	671	1	w.	w.	PROPN
crl-16366	671	2	evans	evans	PROPN
crl-16366	671	3	and	and	CCONJ
crl-16366	671	4	d.	d.	PROPN
crl-16366	671	5	baker	baker	PROPN
crl-16366	671	6	(	(	PUNCT
crl-16366	671	7	cambridge	cambridge	PROPN
crl-16366	671	8	:	:	PUNCT
crl-16366	671	9	chandos	chando	NOUN
crl-16366	671	10	,	,	PUNCT
crl-16366	671	11	2012	2012	NUM
crl-16366	671	12	)	)	PUNCT
crl-16366	671	13	.	.	PUNCT
crl-16366	672	1	8	8	X
crl-16366	672	2	.	.	PUNCT
crl-16366	673	1	the	the	DET
crl-16366	673	2	international	international	ADJ
crl-16366	673	3	organization	organization	NOUN
crl-16366	673	4	for	for	ADP
crl-16366	673	5	standardization	standardization	NOUN
crl-16366	673	6	9241	9241	NUM
crl-16366	673	7	-	-	SYM
crl-16366	673	8	11	11	NUM
crl-16366	673	9	,	,	PUNCT
crl-16366	673	10	“	"	PUNCT
crl-16366	673	11	ergonomic	ergonomic	ADJ
crl-16366	673	12	requirements	requirement	NOUN
crl-16366	673	13	for	for	ADP
crl-16366	673	14	office	office	NOUN
crl-16366	673	15	work	work	NOUN
crl-16366	673	16	with	with	ADP
crl-16366	673	17	visual	visual	ADJ
crl-16366	673	18	display	display	NOUN
crl-16366	673	19	terminals	terminal	NOUN
crl-16366	673	20	(	(	PUNCT
crl-16366	673	21	vdts	vdts	PROPN
crl-16366	673	22	)	)	PUNCT
crl-16366	673	23	,	,	PUNCT
crl-16366	673	24	part	part	PROPN
crl-16366	673	25	ii	ii	PROPN
crl-16366	673	26	:	:	PUNCT
crl-16366	673	27	guidance	guidance	NOUN
crl-16366	673	28	on	on	ADP
crl-16366	673	29	usability	usability	NOUN
crl-16366	673	30	”	"	PUNCT
crl-16366	673	31	(	(	PUNCT
crl-16366	673	32	geneva	geneva	PROPN
crl-16366	673	33	,	,	PUNCT
crl-16366	673	34	switzerland	switzerland	PROPN
crl-16366	673	35	,	,	PUNCT
crl-16366	673	36	1998	1998	NUM
crl-16366	673	37	)	)	PUNCT
crl-16366	673	38	.	.	PUNCT
crl-16366	674	1	9	9	X
crl-16366	674	2	.	.	X
crl-16366	674	3	xiangming	xiangme	VERB
crl-16366	674	4	mu	mu	PROPN
crl-16366	674	5	et	et	PROPN
crl-16366	674	6	al	al	PROPN
crl-16366	674	7	.	.	PROPN
crl-16366	674	8	,	,	PUNCT
crl-16366	674	9	“	"	PUNCT
crl-16366	674	10	a	a	DET
crl-16366	674	11	survey	survey	NOUN
crl-16366	674	12	and	and	CCONJ
crl-16366	674	13	empirical	empirical	ADJ
crl-16366	674	14	study	study	NOUN
crl-16366	674	15	of	of	ADP
crl-16366	674	16	virtual	virtual	ADJ
crl-16366	674	17	reference	reference	NOUN
crl-16366	674	18	service	service	NOUN
crl-16366	674	19	in	in	ADP
crl-16366	674	20	academic	academic	ADJ
crl-16366	674	21	libraries	library	NOUN
crl-16366	674	22	,	,	PUNCT
crl-16366	674	23	”	"	PUNCT
crl-16366	674	24	journal	journal	NOUN
crl-16366	674	25	of	of	ADP
crl-16366	674	26	academic	academic	ADJ
crl-16366	674	27	librarianship	librarianship	NOUN
crl-16366	674	28	37	37	NUM
crl-16366	674	29	,	,	PUNCT
crl-16366	674	30	no	no	INTJ
crl-16366	674	31	.	.	NOUN
crl-16366	674	32	2	2	NUM
crl-16366	674	33	(	(	PUNCT
crl-16366	674	34	mar	mar	PROPN
crl-16366	674	35	.	.	PROPN
crl-16366	674	36	2011	2011	NUM
crl-16366	674	37	):	):	PUNCT
crl-16366	674	38	126	126	NUM
crl-16366	674	39	.	.	PUNCT
crl-16366	674	40	10	10	NUM
crl-16366	674	41	.	.	PUNCT
crl-16366	675	1	char	char	PROPN
crl-16366	675	2	booth	booth	PROPN
crl-16366	675	3	,	,	PUNCT
crl-16366	675	4	“	"	PUNCT
crl-16366	675	5	developing	develop	VERB
crl-16366	675	6	skype	skype	NOUN
crl-16366	675	7	-	-	PUNCT
crl-16366	675	8	based	base	VERB
crl-16366	675	9	reference	reference	NOUN
crl-16366	675	10	services	service	NOUN
crl-16366	675	11	,	,	PUNCT
crl-16366	675	12	”	"	PUNCT
crl-16366	675	13	internet	internet	NOUN
crl-16366	675	14	reference	reference	NOUN
crl-16366	675	15	services	service	NOUN
crl-16366	675	16	quarterly	quarterly	ADJ
crl-16366	675	17	13	13	NUM
crl-16366	675	18	,	,	PUNCT
crl-16366	675	19	no	no	INTJ
crl-16366	675	20	.	.	NOUN
crl-16366	675	21	2	2	NUM
crl-16366	675	22	&	&	CCONJ
crl-16366	675	23	3	3	NUM
crl-16366	675	24	(	(	PUNCT
crl-16366	675	25	2008	2008	NUM
crl-16366	675	26	):	):	PUNCT
crl-16366	675	27	148	148	NUM
crl-16366	675	28	;	;	PUNCT
crl-16366	675	29	kelly	kelly	PROPN
crl-16366	675	30	m.	m.	PROPN
crl-16366	675	31	broughton	broughton	PROPN
crl-16366	675	32	,	,	PUNCT
crl-16366	675	33	“	"	PUNCT
crl-16366	675	34	usage	usage	NOUN
crl-16366	675	35	and	and	CCONJ
crl-16366	675	36	user	user	NOUN
crl-16366	675	37	analysis	analysis	NOUN
crl-16366	675	38	of	of	ADP
crl-16366	675	39	a	a	DET
crl-16366	675	40	realtime	realtime	ADJ
crl-16366	675	41	digital	digital	ADJ
crl-16366	675	42	reference	reference	NOUN
crl-16366	675	43	services	service	NOUN
crl-16366	675	44	,	,	PUNCT
crl-16366	675	45	”	"	PUNCT
crl-16366	675	46	the	the	DET
crl-16366	675	47	reference	reference	NOUN
crl-16366	675	48	librarian	librarian	PROPN
crl-16366	675	49	38	38	NUM
crl-16366	675	50	,	,	PUNCT
crl-16366	675	51	no	no	INTJ
crl-16366	675	52	.	.	NOUN
crl-16366	675	53	29	29	NUM
crl-16366	675	54	(	(	PUNCT
crl-16366	675	55	2002	2002	NUM
crl-16366	675	56	)	)	PUNCT
crl-16366	675	57	;	;	PUNCT
crl-16366	675	58	chow	chow	PROPN
crl-16366	675	59	and	and	CCONJ
crl-16366	675	60	croxton	croxton	PROPN
crl-16366	675	61	,	,	PUNCT
crl-16366	675	62	“	"	PUNCT
crl-16366	675	63	information	information	NOUN
crl-16366	675	64	-	-	PUNCT
crl-16366	675	65	seeking	seek	VERB
crl-16366	675	66	behavior	behavior	NOUN
crl-16366	675	67	and	and	CCONJ
crl-16366	675	68	reference	reference	NOUN
crl-16366	675	69	medium	medium	ADJ
crl-16366	675	70	preferences	preference	NOUN
crl-16366	675	71	”	"	PUNCT
crl-16366	675	72	;	;	PUNCT
crl-16366	675	73	joel	joel	PROPN
crl-16366	675	74	cummings	cummings	PROPN
crl-16366	675	75	,	,	PUNCT
crl-16366	675	76	lara	lara	PROPN
crl-16366	675	77	cummings	cummings	PROPN
crl-16366	675	78	,	,	PUNCT
crl-16366	675	79	and	and	CCONJ
crl-16366	675	80	linda	linda	PROPN
crl-16366	675	81	frederiksen	frederiksen	PROPN
crl-16366	675	82	,	,	PUNCT
crl-16366	675	83	“	"	PUNCT
crl-16366	675	84	user	user	NOUN
crl-16366	675	85	preferences	preference	NOUN
crl-16366	675	86	in	in	ADP
crl-16366	675	87	reference	reference	NOUN
crl-16366	675	88	services	service	NOUN
crl-16366	675	89	:	:	PUNCT
crl-16366	675	90	virtual	virtual	ADJ
crl-16366	675	91	reference	reference	NOUN
crl-16366	675	92	and	and	CCONJ
crl-16366	675	93	academic	academic	ADJ
crl-16366	675	94	libraries	library	NOUN
crl-16366	675	95	,	,	PUNCT
crl-16366	675	96	”	"	PUNCT
crl-16366	675	97	portal	portal	ADJ
crl-16366	675	98	:	:	PUNCT
crl-16366	675	99	libraries	library	NOUN
crl-16366	675	100	and	and	CCONJ
crl-16366	675	101	the	the	DET
crl-16366	675	102	academy	academy	NOUN
crl-16366	675	103	,	,	PUNCT
crl-16366	675	104	7	7	NUM
crl-16366	675	105	,	,	PUNCT
crl-16366	675	106	no	no	INTJ
crl-16366	675	107	.	.	NOUN
crl-16366	675	108	1	1	NUM
crl-16366	675	109	(	(	PUNCT
crl-16366	675	110	jan	jan	PROPN
crl-16366	675	111	.	.	PROPN
crl-16366	675	112	2007	2007	NUM
crl-16366	675	113	):	):	PUNCT
crl-16366	675	114	81–96	81–96	NUM
crl-16366	675	115	;	;	PUNCT
crl-16366	675	116	christina	christina	PROPN
crl-16366	675	117	m.	m.	PROPN
crl-16366	675	118	desai	desai	PROPN
crl-16366	675	119	,	,	PUNCT
crl-16366	675	120	“	"	PUNCT
crl-16366	675	121	instant	instant	ADJ
crl-16366	675	122	messaging	messaging	NOUN
crl-16366	675	123	reference	reference	NOUN
crl-16366	675	124	:	:	PUNCT
crl-16366	675	125	how	how	SCONJ
crl-16366	675	126	does	do	AUX
crl-16366	675	127	it	it	PRON
crl-16366	675	128	compare	compare	VERB
crl-16366	675	129	?	?	PUNCT
crl-16366	675	130	”	"	PUNCT
crl-16366	675	131	electronic	electronic	ADJ
crl-16366	675	132	library	library	NOUN
crl-16366	675	133	21	21	NUM
crl-16366	675	134	,	,	PUNCT
crl-16366	675	135	no	no	INTJ
crl-16366	675	136	.	.	NOUN
crl-16366	675	137	1	1	NUM
crl-16366	675	138	(	(	PUNCT
crl-16366	675	139	2003	2003	NUM
crl-16366	675	140	)	)	PUNCT
crl-16366	675	141	;	;	PUNCT
crl-16366	675	142	j.b	j.b	PROPN
crl-16366	675	143	.	.	PROPN
crl-16366	675	144	hill	hill	PROPN
crl-16366	675	145	,	,	PUNCT
crl-16366	675	146	cherie	cherie	PROPN
crl-16366	675	147	m.	m.	PROPN
crl-16366	675	148	hill	hill	PROPN
crl-16366	675	149	,	,	PUNCT
crl-16366	675	150	and	and	CCONJ
crl-16366	675	151	dayne	dayne	PROPN
crl-16366	675	152	sherman	sherman	PROPN
crl-16366	675	153	,	,	PUNCT
crl-16366	675	154	“	"	PUNCT
crl-16366	675	155	text	text	NOUN
crl-16366	675	156	messaging	messaging	NOUN
crl-16366	675	157	in	in	ADP
crl-16366	675	158	an	an	DET
crl-16366	675	159	academic	academic	ADJ
crl-16366	675	160	library	library	NOUN
crl-16366	675	161	:	:	PUNCT
crl-16366	675	162	integrating	integrate	VERB
crl-16366	675	163	sms	sms	PROPN
crl-16366	675	164	into	into	ADP
crl-16366	675	165	digital	digital	ADJ
crl-16366	675	166	reference	reference	NOUN
crl-16366	675	167	,	,	PUNCT
crl-16366	675	168	”	"	PUNCT
crl-16366	675	169	the	the	DET
crl-16366	675	170	reference	reference	NOUN
crl-16366	675	171	librarian	librarian	PROPN
crl-16366	675	172	47	47	NUM
crl-16366	675	173	,	,	PUNCT
crl-16366	675	174	no	no	INTJ
crl-16366	675	175	.	.	NOUN
crl-16366	675	176	1	1	NUM
crl-16366	675	177	(	(	PUNCT
crl-16366	675	178	2007	2007	NUM
crl-16366	675	179	)	)	PUNCT
crl-16366	675	180	;	;	PUNCT
crl-16366	675	181	nora	nora	PROPN
crl-16366	675	182	hillyer	hillyer	PROPN
crl-16366	675	183	and	and	CCONJ
crl-16366	675	184	linda	linda	PROPN
crl-16366	675	185	l.	l.	PROPN
crl-16366	675	186	parker	parker	PROPN
crl-16366	675	187	,	,	PUNCT
crl-16366	675	188	“	"	PUNCT
crl-16366	675	189	video	video	NOUN
crl-16366	675	190	reference	reference	NOUN
crl-16366	675	191	—	—	PUNCT
crl-16366	675	192	it	it	PRON
crl-16366	675	193	’s	’	VERB
crl-16366	675	194	not	not	PART
crl-16366	675	195	your	your	PRON
crl-16366	675	196	typical	typical	ADJ
crl-16366	675	197	virtual	virtual	ADJ
crl-16366	675	198	reference	reference	NOUN
crl-16366	675	199	:	:	PUNCT
crl-16366	675	200	video	video	NOUN
crl-16366	675	201	reference	reference	NOUN
crl-16366	675	202	services	service	NOUN
crl-16366	675	203	at	at	ADP
crl-16366	675	204	the	the	DET
crl-16366	675	205	university	university	PROPN
crl-16366	675	206	of	of	ADP
crl-16366	675	207	nebraska	nebraska	PROPN
crl-16366	675	208	at	at	ADP
crl-16366	675	209	omaha	omaha	PROPN
crl-16366	675	210	,	,	PUNCT
crl-16366	675	211	”	"	PUNCT
crl-16366	675	212	internet	internet	NOUN
crl-16366	675	213	reference	reference	NOUN
crl-16366	675	214	services	service	NOUN
crl-16366	675	215	quarterly	quarterly	ADJ
crl-16366	675	216	11	11	NUM
crl-16366	675	217	,	,	PUNCT
crl-16366	675	218	no	no	INTJ
crl-16366	675	219	.	.	NOUN
crl-16366	675	220	4	4	NUM
crl-16366	675	221	(	(	PUNCT
crl-16366	675	222	2006	2006	NUM
crl-16366	675	223	):	):	PUNCT
crl-16366	675	224	41–54	41–54	NUM
crl-16366	675	225	.	.	NOUN
crl-16366	675	226	11	11	NUM
crl-16366	675	227	.	.	X
crl-16366	676	1	chow	chow	PROPN
crl-16366	676	2	and	and	CCONJ
crl-16366	676	3	croxton	croxton	PROPN
crl-16366	676	4	,	,	PUNCT
crl-16366	676	5	“	"	PUNCT
crl-16366	676	6	information	information	NOUN
crl-16366	676	7	-	-	PUNCT
crl-16366	676	8	seeking	seek	VERB
crl-16366	676	9	behavior	behavior	NOUN
crl-16366	676	10	and	and	CCONJ
crl-16366	676	11	reference	reference	NOUN
crl-16366	676	12	medium	medium	ADJ
crl-16366	676	13	preferences	preference	NOUN
crl-16366	676	14	.	.	PUNCT
crl-16366	676	15	”	"	PUNCT
crl-16366	677	1	12	12	NUM
crl-16366	677	2	.	.	PUNCT
crl-16366	678	1	chow	chow	PROPN
crl-16366	678	2	,	,	PUNCT
crl-16366	678	3	“	"	PUNCT
crl-16366	678	4	the	the	DET
crl-16366	678	5	usability	usability	NOUN
crl-16366	678	6	of	of	ADP
crl-16366	678	7	digital	digital	ADJ
crl-16366	678	8	information	information	NOUN
crl-16366	678	9	environments	environment	NOUN
crl-16366	678	10	.	.	PUNCT
crl-16366	678	11	”	"	PUNCT
crl-16366	679	1	13	13	NUM
crl-16366	679	2	.	.	PUNCT
crl-16366	680	1	jesse	jesse	PROPN
crl-16366	680	2	j.	j.	PROPN
crl-16366	680	3	garrett	garrett	PROPN
crl-16366	680	4	,	,	PUNCT
crl-16366	680	5	the	the	DET
crl-16366	680	6	elements	element	NOUN
crl-16366	680	7	of	of	ADP
crl-16366	680	8	the	the	DET
crl-16366	680	9	user	user	NOUN
crl-16366	680	10	experience	experience	NOUN
crl-16366	680	11	:	:	PUNCT
crl-16366	680	12	user	user	NOUN
crl-16366	680	13	-	-	PUNCT
crl-16366	680	14	centered	center	VERB
crl-16366	680	15	design	design	NOUN
crl-16366	680	16	for	for	ADP
crl-16366	680	17	the	the	DET
crl-16366	680	18	web	web	NOUN
crl-16366	680	19	and	and	CCONJ
crl-16366	680	20	beyond	beyond	ADP
crl-16366	680	21	,	,	PUNCT
crl-16366	680	22	2nd	2nd	ADJ
crl-16366	680	23	ed	ed	NOUN
crl-16366	680	24	.	.	PUNCT
crl-16366	681	1	(	(	PUNCT
crl-16366	681	2	berkeley	berkeley	PROPN
crl-16366	681	3	,	,	PUNCT
crl-16366	681	4	ca	ca	PROPN
crl-16366	681	5	.	.	PUNCT
crl-16366	681	6	:	:	PUNCT
crl-16366	682	1	new	new	ADJ
crl-16366	682	2	riders	rider	NOUN
crl-16366	682	3	,	,	PUNCT
crl-16366	682	4	2011	2011	NUM
crl-16366	682	5	)	)	PUNCT
crl-16366	682	6	.	.	PUNCT
crl-16366	683	1	14	14	NUM
crl-16366	683	2	.	.	PUNCT
crl-16366	684	1	cheryl	cheryl	PROPN
crl-16366	684	2	dee	dee	PROPN
crl-16366	684	3	and	and	CCONJ
crl-16366	684	4	maryellen	maryellen	PROPN
crl-16366	684	5	allen	allen	PROPN
crl-16366	684	6	,	,	PUNCT
crl-16366	684	7	“	"	PUNCT
crl-16366	684	8	a	a	DET
crl-16366	684	9	survey	survey	NOUN
crl-16366	684	10	of	of	ADP
crl-16366	684	11	the	the	DET
crl-16366	684	12	usability	usability	NOUN
crl-16366	684	13	of	of	ADP
crl-16366	684	14	digital	digital	ADJ
crl-16366	684	15	reference	reference	NOUN
crl-16366	684	16	services	service	NOUN
crl-16366	684	17	on	on	ADP
crl-16366	684	18	academic	academic	ADJ
crl-16366	684	19	health	health	NOUN
crl-16366	684	20	science	science	NOUN
crl-16366	684	21	library	library	NOUN
crl-16366	684	22	websites	website	NOUN
crl-16366	684	23	,	,	PUNCT
crl-16366	684	24	”	"	PUNCT
crl-16366	684	25	the	the	DET
crl-16366	684	26	journal	journal	NOUN
crl-16366	684	27	of	of	ADP
crl-16366	684	28	academic	academic	ADJ
crl-16366	684	29	librarianship	librarianship	NOUN
crl-16366	684	30	32	32	NUM
crl-16366	684	31	,	,	PUNCT
crl-16366	684	32	no	no	INTJ
crl-16366	684	33	.	.	NOUN
crl-16366	684	34	1	1	NUM
crl-16366	684	35	(	(	PUNCT
crl-16366	684	36	2006	2006	NUM
crl-16366	684	37	):	):	PUNCT
crl-16366	684	38	69–78	69–78	NOUN
crl-16366	684	39	.	.	PUNCT
crl-16366	685	1	15	15	NUM
crl-16366	685	2	.	.	X
crl-16366	685	3	chow	chow	PROPN
crl-16366	685	4	and	and	CCONJ
crl-16366	685	5	croxton	croxton	PROPN
crl-16366	685	6	,	,	PUNCT
crl-16366	685	7	“	"	PUNCT
crl-16366	685	8	information	information	NOUN
crl-16366	685	9	-	-	PUNCT
crl-16366	685	10	seeking	seek	VERB
crl-16366	685	11	behavior	behavior	NOUN
crl-16366	685	12	and	and	CCONJ
crl-16366	685	13	reference	reference	NOUN
crl-16366	685	14	medium	medium	ADJ
crl-16366	685	15	preferences	preference	NOUN
crl-16366	685	16	.	.	PUNCT
crl-16366	685	17	”	"	PUNCT
crl-16366	686	1	16	16	NUM
crl-16366	686	2	.	.	PUNCT
crl-16366	687	1	jakob	jakob	PROPN
crl-16366	687	2	nielsen	nielsen	PROPN
crl-16366	687	3	,	,	PUNCT
crl-16366	687	4	“	"	PUNCT
crl-16366	687	5	usability	usability	NOUN
crl-16366	687	6	101	101	NUM
crl-16366	687	7	:	:	PUNCT
crl-16366	687	8	introduction	introduction	NOUN
crl-16366	687	9	to	to	ADP
crl-16366	687	10	usability	usability	NOUN
crl-16366	687	11	,	,	PUNCT
crl-16366	687	12	”	"	PUNCT
crl-16366	687	13	www.useit.com/alertbox/20030825	www.useit.com/alertbox/20030825	NOUN
crl-16366	687	14	.	.	PUNCT
crl-16366	688	1	html	html	PROPN
crl-16366	688	2	(	(	PUNCT
crl-16366	688	3	accessed	access	VERB
crl-16366	688	4	june	june	PROPN
crl-16366	688	5	18	18	NUM
crl-16366	688	6	,	,	PUNCT
crl-16366	688	7	2012	2012	NUM
crl-16366	688	8	,	,	PUNCT
crl-16366	688	9	last	last	ADJ
crl-16366	688	10	modified	modified	ADJ
crl-16366	688	11	2012	2012	NUM
crl-16366	688	12	)	)	PUNCT
crl-16366	688	13	.	.	PUNCT
crl-16366	689	1	17	17	NUM
crl-16366	689	2	.	.	X
crl-16366	689	3	chow	chow	PROPN
crl-16366	689	4	and	and	CCONJ
crl-16366	689	5	croxton	croxton	PROPN
crl-16366	689	6	,	,	PUNCT
crl-16366	689	7	“	"	PUNCT
crl-16366	689	8	information	information	NOUN
crl-16366	689	9	-	-	PUNCT
crl-16366	689	10	seeking	seek	VERB
crl-16366	689	11	behavior	behavior	NOUN
crl-16366	689	12	and	and	CCONJ
crl-16366	689	13	reference	reference	NOUN
crl-16366	689	14	medium	medium	ADJ
crl-16366	689	15	preferences	preference	NOUN
crl-16366	689	16	”	"	PUNCT
crl-16366	689	17	;	;	PUNCT
crl-16366	689	18	jeffrey	jeffrey	PROPN
crl-16366	689	19	pomerantz	pomerantz	PROPN
crl-16366	689	20	and	and	CCONJ
crl-16366	689	21	lili	lili	PROPN
crl-16366	689	22	luo	luo	PROPN
crl-16366	689	23	,	,	PUNCT
crl-16366	689	24	“	"	PUNCT
crl-16366	689	25	motivation	motivation	NOUN
crl-16366	689	26	and	and	CCONJ
crl-16366	689	27	uses	use	VERB
crl-16366	689	28	:	:	PUNCT
crl-16366	689	29	evaluating	evaluate	VERB
crl-16366	689	30	virtual	virtual	ADJ
crl-16366	689	31	reference	reference	NOUN
crl-16366	689	32	from	from	ADP
crl-16366	689	33	the	the	DET
crl-16366	689	34	users	user	NOUN
crl-16366	689	35	’	’	PART
crl-16366	689	36	perspective	perspective	NOUN
crl-16366	689	37	,	,	PUNCT
crl-16366	689	38	”	"	PUNCT
crl-16366	689	39	library	library	NOUN
crl-16366	689	40	&	&	CCONJ
crl-16366	689	41	information	information	PROPN
crl-16366	689	42	research	research	PROPN
crl-16366	689	43	28	28	NUM
crl-16366	689	44	(	(	PUNCT
crl-16366	689	45	2006	2006	NUM
crl-16366	689	46	):	):	PUNCT
crl-16366	689	47	5–29	5–29	PROPN
crl-16366	689	48	;	;	PUNCT
crl-16366	689	49	marie	marie	PROPN
crl-16366	689	50	l.	l.	PROPN
crl-16366	689	51	radford	radford	PROPN
crl-16366	689	52	et	et	PROPN
crl-16366	689	53	al	al	PROPN
crl-16366	689	54	.	.	PROPN
crl-16366	689	55	,	,	PUNCT
crl-16366	689	56	“	"	PUNCT
crl-16366	689	57	evaluating	evaluate	VERB
crl-16366	689	58	e	e	NOUN
crl-16366	689	59	-	-	NOUN
crl-16366	689	60	reference	reference	NOUN
crl-16366	689	61	:	:	PUNCT
crl-16366	689	62	transforming	transform	VERB
crl-16366	689	63	digital	digital	ADJ
crl-16366	689	64	reference	reference	NOUN
crl-16366	689	65	through	through	ADP
crl-16366	689	66	research	research	NOUN
crl-16366	689	67	and	and	CCONJ
crl-16366	689	68	evaluation	evaluation	NOUN
crl-16366	689	69	,	,	PUNCT
crl-16366	689	70	”	"	PUNCT
crl-16366	689	71	proceedings	proceeding	NOUN
crl-16366	689	72	of	of	ADP
crl-16366	689	73	the	the	DET
crl-16366	689	74	american	american	ADJ
crl-16366	689	75	society	society	NOUN
crl-16366	689	76	for	for	ADP
crl-16366	689	77	information	information	NOUN
crl-16366	689	78	science	science	NOUN
crl-16366	689	79	and	and	CCONJ
crl-16366	689	80	technology	technology	NOUN
crl-16366	689	81	45	45	NUM
crl-16366	689	82	,	,	PUNCT
crl-16366	689	83	no	no	INTJ
crl-16366	689	84	.	.	NOUN
crl-16366	689	85	1	1	NUM
crl-16366	689	86	(	(	PUNCT
crl-16366	689	87	2009	2009	NUM
crl-16366	689	88	):	):	PUNCT
crl-16366	689	89	1–11	1–11	PROPN
crl-16366	689	90	;	;	PUNCT
crl-16366	689	91	david	david	PROPN
crl-16366	689	92	ward	ward	PROPN
crl-16366	689	93	,	,	PUNCT
crl-16366	689	94	“	"	PUNCT
crl-16366	689	95	why	why	SCONJ
crl-16366	689	96	users	user	NOUN
crl-16366	689	97	choose	choose	VERB
crl-16366	689	98	chat	chat	PROPN
crl-16366	689	99	:	:	PUNCT
crl-16366	689	100	a	a	DET
crl-16366	689	101	survey	survey	NOUN
crl-16366	689	102	of	of	ADP
crl-16366	689	103	behavior	behavior	NOUN
crl-16366	689	104	and	and	CCONJ
crl-16366	689	105	motivations	motivation	NOUN
crl-16366	689	106	,	,	PUNCT
crl-16366	689	107	”	"	PUNCT
crl-16366	689	108	internet	internet	NOUN
crl-16366	689	109	reference	reference	NOUN
crl-16366	689	110	services	service	NOUN
crl-16366	689	111	quarterly	quarterly	ADV
crl-16366	689	112	10	10	NUM
crl-16366	689	113	,	,	PUNCT
crl-16366	689	114	no	no	INTJ
crl-16366	689	115	.	.	NOUN
crl-16366	689	116	1	1	NUM
crl-16366	689	117	(	(	PUNCT
crl-16366	689	118	2005	2005	NUM
crl-16366	689	119	):	):	PUNCT
crl-16366	689	120	29–46	29–46	NUM
crl-16366	689	121	.	.	PUNCT
crl-16366	690	1	18	18	NUM
crl-16366	690	2	.	.	X
crl-16366	690	3	chow	chow	PROPN
crl-16366	690	4	and	and	CCONJ
crl-16366	690	5	croxton	croxton	PROPN
crl-16366	690	6	,	,	PUNCT
crl-16366	690	7	“	"	PUNCT
crl-16366	690	8	information	information	NOUN
crl-16366	690	9	-	-	PUNCT
crl-16366	690	10	seeking	seek	VERB
crl-16366	690	11	behavior	behavior	NOUN
crl-16366	690	12	and	and	CCONJ
crl-16366	690	13	reference	reference	NOUN
crl-16366	690	14	medium	medium	ADJ
crl-16366	690	15	preferences	preference	NOUN
crl-16366	690	16	,	,	PUNCT
crl-16366	690	17	”	"	PUNCT
crl-16366	690	18	251	251	NUM
crl-16366	690	19	.	.	PUNCT
crl-16366	690	20	19	19	NUM
crl-16366	690	21	.	.	PUNCT
crl-16366	690	22	lynn	lynn	PROPN
crl-16366	690	23	s.	s.	PROPN
crl-16366	690	24	connaway	connaway	PROPN
crl-16366	690	25	,	,	PUNCT
crl-16366	690	26	timothy	timothy	PROPN
crl-16366	690	27	j.	j.	PROPN
crl-16366	690	28	dickey	dickey	PROPN
crl-16366	690	29	,	,	PUNCT
crl-16366	690	30	and	and	CCONJ
crl-16366	690	31	marie	marie	PROPN
crl-16366	690	32	l.	l.	PROPN
crl-16366	690	33	radford	radford	PROPN
crl-16366	690	34	,	,	PUNCT
crl-16366	690	35	“	"	PUNCT
crl-16366	690	36	if	if	SCONJ
crl-16366	690	37	it	it	PRON
crl-16366	690	38	is	be	AUX
crl-16366	690	39	too	too	ADV
crl-16366	690	40	inconvenient	inconvenient	ADJ
crl-16366	690	41	i	i	PRON
crl-16366	690	42	’m	’m	AUX
crl-16366	690	43	not	not	PART
crl-16366	690	44	going	go	VERB
crl-16366	690	45	after	after	ADP
crl-16366	690	46	it	it	PRON
crl-16366	690	47	:	:	PUNCT
crl-16366	690	48	convenience	convenience	NOUN
crl-16366	690	49	as	as	ADP
crl-16366	690	50	a	a	DET
crl-16366	690	51	critical	critical	ADJ
crl-16366	690	52	factor	factor	NOUN
crl-16366	690	53	in	in	ADP
crl-16366	690	54	information	information	NOUN
crl-16366	690	55	-	-	PUNCT
crl-16366	690	56	seeking	seek	VERB
crl-16366	690	57	behaviors	behavior	NOUN
crl-16366	690	58	,	,	PUNCT
crl-16366	690	59	”	"	PUNCT
crl-16366	690	60	library	library	NOUN
crl-16366	690	61	&	&	CCONJ
crl-16366	690	62	information	information	PROPN
crl-16366	690	63	science	science	PROPN
crl-16366	690	64	research	research	PROPN
crl-16366	690	65	33	33	NUM
crl-16366	690	66	(	(	PUNCT
crl-16366	690	67	2011	2011	NUM
crl-16366	690	68	):	):	PUNCT
crl-16366	690	69	185	185	NUM
crl-16366	690	70	.	.	PUNCT
crl-16366	691	1	20	20	NUM
crl-16366	691	2	.	.	X
crl-16366	692	1	chow	chow	PROPN
crl-16366	692	2	and	and	CCONJ
crl-16366	692	3	croxton	croxton	PROPN
crl-16366	692	4	,	,	PUNCT
crl-16366	692	5	“	"	PUNCT
crl-16366	692	6	information	information	NOUN
crl-16366	692	7	-	-	PUNCT
crl-16366	692	8	seeking	seek	VERB
crl-16366	692	9	behavior	behavior	NOUN
crl-16366	692	10	and	and	CCONJ
crl-16366	692	11	reference	reference	NOUN
crl-16366	692	12	medium	medium	ADJ
crl-16366	692	13	preferences	preference	NOUN
crl-16366	692	14	,	,	PUNCT
crl-16366	692	15	”	"	PUNCT
crl-16366	692	16	253	253	NUM
crl-16366	692	17	.	.	PUNCT
crl-16366	693	1	a	a	DET
crl-16366	693	2	usability	usability	NOUN
crl-16366	693	3	evaluation	evaluation	NOUN
crl-16366	693	4	of	of	ADP
crl-16366	693	5	academic	academic	ADJ
crl-16366	693	6	virtual	virtual	ADJ
crl-16366	693	7	reference	reference	NOUN
crl-16366	693	8	services	service	NOUN
crl-16366	693	9	361	361	NUM
crl-16366	693	10	21	21	NUM
crl-16366	693	11	.	.	PUNCT
crl-16366	694	1	desai	desai	PROPN
crl-16366	694	2	,	,	PUNCT
crl-16366	694	3	“	"	PUNCT
crl-16366	694	4	instant	instant	ADJ
crl-16366	694	5	messaging	messaging	NOUN
crl-16366	694	6	reference	reference	NOUN
crl-16366	694	7	”	"	PUNCT
crl-16366	694	8	;	;	PUNCT
crl-16366	694	9	pomerantz	pomerantz	NOUN
crl-16366	694	10	and	and	CCONJ
crl-16366	694	11	luo	luo	PROPN
crl-16366	694	12	,	,	PUNCT
crl-16366	694	13	“	"	PUNCT
crl-16366	694	14	motivation	motivation	NOUN
crl-16366	694	15	and	and	CCONJ
crl-16366	694	16	uses	use	NOUN
crl-16366	694	17	”	"	PUNCT
crl-16366	694	18	;	;	PUNCT
crl-16366	694	19	radford	radford	PROPN
crl-16366	694	20	et	et	PROPN
crl-16366	694	21	al	al	PROPN
crl-16366	694	22	.	.	PROPN
crl-16366	694	23	,	,	PUNCT
crl-16366	694	24	“	"	PUNCT
crl-16366	694	25	e	e	NOUN
crl-16366	694	26	-	-	ADJ
crl-16366	694	27	valuating	valuating	ADJ
crl-16366	694	28	e	e	NOUN
crl-16366	694	29	-	-	NOUN
crl-16366	694	30	reference	reference	NOUN
crl-16366	694	31	.	.	PUNCT
crl-16366	694	32	”	"	PUNCT
crl-16366	695	1	22	22	NUM
crl-16366	695	2	.	.	PUNCT
crl-16366	696	1	hill	hill	PROPN
crl-16366	696	2	,	,	PUNCT
crl-16366	696	3	hill	hill	PROPN
crl-16366	696	4	,	,	PUNCT
crl-16366	696	5	and	and	CCONJ
crl-16366	696	6	sherman	sherman	PROPN
crl-16366	696	7	,	,	PUNCT
crl-16366	696	8	“	"	PUNCT
crl-16366	696	9	text	text	NOUN
crl-16366	696	10	messaging	messaging	NOUN
crl-16366	696	11	in	in	ADP
crl-16366	696	12	an	an	DET
crl-16366	696	13	academic	academic	ADJ
crl-16366	696	14	library	library	NOUN
crl-16366	696	15	,	,	PUNCT
crl-16366	696	16	”	"	PUNCT
crl-16366	696	17	24	24	NUM
crl-16366	696	18	.	.	PUNCT
crl-16366	696	19	23	23	NUM
crl-16366	696	20	.	.	PUNCT
crl-16366	697	1	ibid	ibid	PROPN
crl-16366	697	2	.	.	PUNCT
crl-16366	698	1	,	,	PUNCT
crl-16366	698	2	26	26	NUM
crl-16366	698	3	.	.	X
crl-16366	698	4	24	24	NUM
crl-16366	698	5	.	.	PUNCT
crl-16366	698	6	booth	booth	NOUN
crl-16366	698	7	,	,	PUNCT
crl-16366	698	8	“	"	PUNCT
crl-16366	698	9	developing	develop	VERB
crl-16366	698	10	skype	skype	NOUN
crl-16366	698	11	-	-	PUNCT
crl-16366	698	12	based	base	VERB
crl-16366	698	13	reference	reference	NOUN
crl-16366	698	14	services	service	NOUN
crl-16366	698	15	,	,	PUNCT
crl-16366	698	16	”	"	PUNCT
crl-16366	698	17	160	160	NUM
crl-16366	698	18	.	.	NOUN
crl-16366	699	1	25	25	NUM
crl-16366	699	2	.	.	PUNCT
crl-16366	700	1	dee	dee	PROPN
crl-16366	700	2	and	and	CCONJ
crl-16366	700	3	allen	allen	PROPN
crl-16366	700	4	,	,	PUNCT
crl-16366	700	5	“	"	PUNCT
crl-16366	700	6	a	a	DET
crl-16366	700	7	survey	survey	NOUN
crl-16366	700	8	of	of	ADP
crl-16366	700	9	the	the	DET
crl-16366	700	10	usability	usability	NOUN
crl-16366	700	11	of	of	ADP
crl-16366	700	12	digital	digital	ADJ
crl-16366	700	13	reference	reference	NOUN
crl-16366	700	14	services	service	NOUN
crl-16366	700	15	.	.	PUNCT
crl-16366	700	16	”	"	PUNCT
crl-16366	701	1	26	26	NUM
crl-16366	701	2	.	.	PUNCT
crl-16366	702	1	beth	beth	PROPN
crl-16366	702	2	thomsett	thomsett	PROPN
crl-16366	702	3	-	-	PUNCT
crl-16366	702	4	scott	scott	PROPN
crl-16366	702	5	,	,	PUNCT
crl-16366	702	6	“	"	PUNCT
crl-16366	702	7	if	if	SCONJ
crl-16366	702	8	you	you	PRON
crl-16366	702	9	ask	ask	VERB
crl-16366	702	10	,	,	PUNCT
crl-16366	702	11	i	i	PRON
crl-16366	702	12	will	will	AUX
crl-16366	702	13	tell	tell	VERB
crl-16366	702	14	you	you	PRON
crl-16366	702	15	:	:	PUNCT
crl-16366	702	16	future	future	ADJ
crl-16366	702	17	users	user	NOUN
crl-16366	702	18	of	of	ADP
crl-16366	702	19	virtual	virtual	ADJ
crl-16366	702	20	reference	reference	NOUN
crl-16366	702	21	share	share	VERB
crl-16366	702	22	their	their	PRON
crl-16366	702	23	thoughts	thought	NOUN
crl-16366	702	24	on	on	ADP
crl-16366	702	25	the	the	DET
crl-16366	702	26	design	design	NOUN
crl-16366	702	27	,	,	PUNCT
crl-16366	702	28	operation	operation	NOUN
crl-16366	702	29	,	,	PUNCT
crl-16366	702	30	and	and	CCONJ
crl-16366	702	31	marketing	marketing	NOUN
crl-16366	702	32	of	of	ADP
crl-16366	702	33	virtual	virtual	ADJ
crl-16366	702	34	reference	reference	NOUN
crl-16366	702	35	,	,	PUNCT
crl-16366	702	36	”	"	PUNCT
crl-16366	702	37	in	in	ADP
crl-16366	702	38	the	the	DET
crl-16366	702	39	virtual	virtual	ADJ
crl-16366	702	40	experience	experience	NOUN
crl-16366	702	41	:	:	PUNCT
crl-16366	702	42	integrating	integrate	VERB
crl-16366	702	43	theory	theory	NOUN
crl-16366	702	44	into	into	ADP
crl-16366	702	45	practice	practice	NOUN
crl-16366	702	46	,	,	PUNCT
crl-16366	702	47	eds	eds	PROPN
crl-16366	702	48	.	.	PUNCT
crl-16366	702	49	r.	r.	PROPN
crl-16366	702	50	david	david	PROPN
crl-16366	702	51	lankes	lankes	PROPN
crl-16366	702	52	,	,	PUNCT
crl-16366	702	53	joseph	joseph	PROPN
crl-16366	702	54	janes	janes	PROPN
crl-16366	702	55	,	,	PUNCT
crl-16366	702	56	linda	linda	PROPN
crl-16366	702	57	c.	c.	PROPN
crl-16366	702	58	smith	smith	PROPN
crl-16366	702	59	,	,	PUNCT
crl-16366	702	60	and	and	CCONJ
crl-16366	702	61	christina	christina	PROPN
crl-16366	702	62	m.	m.	NOUN
crl-16366	702	63	finneran	finneran	PROPN
crl-16366	702	64	.	.	PUNCT
crl-16366	703	1	(	(	PUNCT
crl-16366	703	2	new	new	PROPN
crl-16366	703	3	york	york	PROPN
crl-16366	703	4	:	:	PUNCT
crl-16366	703	5	neal	neal	PROPN
crl-16366	703	6	-	-	PUNCT
crl-16366	703	7	schuman	schuman	PROPN
crl-16366	703	8	,	,	PUNCT
crl-16366	703	9	2004	2004	NUM
crl-16366	703	10	):	):	PUNCT
crl-16366	704	1	63–86	63–86	NUM
crl-16366	704	2	.	.	PROPN
crl-16366	705	1	27	27	NUM
crl-16366	705	2	.	.	PUNCT
crl-16366	705	3	claire	claire	PROPN
crl-16366	705	4	warwick	warwick	PROPN
crl-16366	705	5	et	et	PROPN
crl-16366	705	6	al	al	PROPN
crl-16366	705	7	.	.	PROPN
crl-16366	705	8	,	,	PUNCT
crl-16366	705	9	“	"	PUNCT
crl-16366	705	10	cognitive	cognitive	ADJ
crl-16366	705	11	economy	economy	NOUN
crl-16366	705	12	and	and	CCONJ
crl-16366	705	13	satisficing	satisfice	VERB
crl-16366	705	14	in	in	ADP
crl-16366	705	15	information	information	NOUN
crl-16366	705	16	seeking	seek	VERB
crl-16366	705	17	:	:	PUNCT
crl-16366	705	18	a	a	DET
crl-16366	705	19	longitudinal	longitudinal	ADJ
crl-16366	705	20	study	study	NOUN
crl-16366	705	21	of	of	ADP
crl-16366	705	22	undergraduate	undergraduate	ADJ
crl-16366	705	23	information	information	NOUN
crl-16366	705	24	behavior	behavior	NOUN
crl-16366	705	25	,	,	PUNCT
crl-16366	705	26	”	"	PUNCT
crl-16366	705	27	journal	journal	NOUN
crl-16366	705	28	of	of	ADP
crl-16366	705	29	the	the	DET
crl-16366	705	30	american	american	ADJ
crl-16366	705	31	society	society	NOUN
crl-16366	705	32	for	for	ADP
crl-16366	705	33	information	information	NOUN
crl-16366	705	34	science	science	PROPN
crl-16366	705	35	&	&	CCONJ
crl-16366	705	36	technology	technology	PROPN
crl-16366	705	37	60	60	NUM
crl-16366	705	38	(	(	PUNCT
crl-16366	705	39	2009	2009	NUM
crl-16366	705	40	):	):	PUNCT
crl-16366	705	41	2409	2409	NUM
crl-16366	705	42	.	.	PUNCT
crl-16366	706	1	28	28	NUM
crl-16366	706	2	.	.	PUNCT
crl-16366	707	1	joseph	joseph	PROPN
crl-16366	707	2	janes	janes	PROPN
crl-16366	707	3	,	,	PUNCT
crl-16366	707	4	“	"	PUNCT
crl-16366	707	5	digital	digital	ADJ
crl-16366	707	6	reference	reference	NOUN
crl-16366	707	7	:	:	PUNCT
crl-16366	707	8	reference	reference	NOUN
crl-16366	707	9	librarians	librarian	NOUN
crl-16366	707	10	’	’	PART
crl-16366	707	11	experiences	experience	NOUN
crl-16366	707	12	and	and	CCONJ
crl-16366	707	13	attitudes	attitude	NOUN
crl-16366	707	14	,	,	PUNCT
crl-16366	707	15	”	"	PUNCT
crl-16366	707	16	journal	journal	NOUN
crl-16366	707	17	of	of	ADP
crl-16366	707	18	the	the	DET
crl-16366	707	19	american	american	ADJ
crl-16366	707	20	society	society	NOUN
crl-16366	707	21	for	for	ADP
crl-16366	707	22	information	information	NOUN
crl-16366	707	23	science	science	NOUN
crl-16366	707	24	and	and	CCONJ
crl-16366	707	25	technology	technology	NOUN
crl-16366	707	26	53	53	NUM
crl-16366	707	27	(	(	PUNCT
crl-16366	707	28	2002	2002	NUM
crl-16366	707	29	):	):	PUNCT
crl-16366	707	30	549–66	549–66	PROPN
crl-16366	707	31	;	;	PUNCT
crl-16366	707	32	i.j	i.j	PROPN
crl-16366	707	33	.	.	PROPN
crl-16366	707	34	lee	lee	PROPN
crl-16366	707	35	,	,	PUNCT
crl-16366	707	36	“	"	PUNCT
crl-16366	707	37	do	do	VERB
crl-16366	707	38	virtual	virtual	ADJ
crl-16366	707	39	reference	reference	NOUN
crl-16366	707	40	librarians	librarian	NOUN
crl-16366	707	41	dream	dream	NOUN
crl-16366	707	42	of	of	ADP
crl-16366	707	43	virtual	virtual	ADJ
crl-16366	707	44	reference	reference	NOUN
crl-16366	707	45	questions	question	NOUN
crl-16366	707	46	?	?	PUNCT
crl-16366	708	1	a	a	DET
crl-16366	708	2	qualitative	qualitative	ADJ
crl-16366	708	3	and	and	CCONJ
crl-16366	708	4	quantitative	quantitative	ADJ
crl-16366	708	5	analysis	analysis	NOUN
crl-16366	708	6	of	of	ADP
crl-16366	708	7	email	email	NOUN
crl-16366	708	8	and	and	CCONJ
crl-16366	708	9	chat	chat	VERB
crl-16366	708	10	reference	reference	NOUN
crl-16366	708	11	,	,	PUNCT
crl-16366	708	12	”	"	PUNCT
crl-16366	708	13	australian	australian	ADJ
crl-16366	708	14	academic	academic	NOUN
crl-16366	708	15	and	and	CCONJ
crl-16366	708	16	research	research	NOUN
crl-16366	708	17	libraries	library	NOUN
crl-16366	708	18	35	35	NUM
crl-16366	708	19	(	(	PUNCT
crl-16366	708	20	2004	2004	NUM
crl-16366	708	21	):	):	PUNCT
crl-16366	708	22	95–110	95–110	PROPN
crl-16366	708	23	;	;	PUNCT
crl-16366	708	24	joseph	joseph	PROPN
crl-16366	708	25	e.	e.	PROPN
crl-16366	708	26	straw	straw	PROPN
crl-16366	708	27	,	,	PUNCT
crl-16366	708	28	“	"	PUNCT
crl-16366	708	29	a	a	DET
crl-16366	708	30	virtual	virtual	ADJ
crl-16366	708	31	understanding	understanding	NOUN
crl-16366	708	32	:	:	PUNCT
crl-16366	708	33	the	the	DET
crl-16366	708	34	reference	reference	NOUN
crl-16366	708	35	interview	interview	NOUN
crl-16366	708	36	and	and	CCONJ
crl-16366	708	37	question	question	NOUN
crl-16366	708	38	negotiation	negotiation	NOUN
crl-16366	708	39	in	in	ADP
crl-16366	708	40	the	the	DET
crl-16366	708	41	digital	digital	ADJ
crl-16366	708	42	age	age	NOUN
crl-16366	708	43	,	,	PUNCT
crl-16366	708	44	”	"	PUNCT
crl-16366	708	45	reference	reference	NOUN
crl-16366	708	46	&	&	CCONJ
crl-16366	708	47	user	user	NOUN
crl-16366	708	48	services	service	NOUN
crl-16366	708	49	quarterly	quarterly	ADJ
crl-16366	708	50	39	39	NUM
crl-16366	708	51	(	(	PUNCT
crl-16366	708	52	2000	2000	NUM
crl-16366	708	53	):	):	PUNCT
crl-16366	708	54	376–79	376–79	ADV
crl-16366	708	55	;	;	PUNCT
crl-16366	708	56	jo	jo	PROPN
crl-16366	708	57	kibbee	kibbee	PROPN
crl-16366	708	58	,	,	PUNCT
crl-16366	708	59	david	david	PROPN
crl-16366	708	60	ward	ward	PROPN
crl-16366	708	61	,	,	PUNCT
crl-16366	708	62	and	and	CCONJ
crl-16366	708	63	wei	wei	PROPN
crl-16366	708	64	ma	ma	PROPN
crl-16366	708	65	,	,	PUNCT
crl-16366	708	66	“	"	PUNCT
crl-16366	708	67	virtual	virtual	ADJ
crl-16366	708	68	reference	reference	NOUN
crl-16366	708	69	,	,	PUNCT
crl-16366	708	70	real	real	ADJ
crl-16366	708	71	data	datum	NOUN
crl-16366	708	72	:	:	PUNCT
crl-16366	708	73	results	result	NOUN
crl-16366	708	74	of	of	ADP
crl-16366	708	75	a	a	DET
crl-16366	708	76	pilot	pilot	NOUN
crl-16366	708	77	study	study	NOUN
crl-16366	708	78	,	,	PUNCT
crl-16366	708	79	”	"	PUNCT
crl-16366	708	80	reference	reference	NOUN
crl-16366	708	81	services	service	NOUN
crl-16366	708	82	review	review	VERB
crl-16366	708	83	30	30	NUM
crl-16366	708	84	,	,	PUNCT
crl-16366	708	85	no	no	INTJ
crl-16366	708	86	.	.	NOUN
crl-16366	708	87	1	1	NUM
crl-16366	708	88	(	(	PUNCT
crl-16366	708	89	2002	2002	NUM
crl-16366	708	90	):	):	PUNCT
crl-16366	708	91	35–36	35–36	NUM
crl-16366	708	92	;	;	PUNCT
crl-16366	708	93	kirsti	kirsti	PROPN
crl-16366	708	94	nilsen	nilsen	PROPN
crl-16366	708	95	,	,	PUNCT
crl-16366	708	96	“	"	PUNCT
crl-16366	708	97	the	the	DET
crl-16366	708	98	library	library	NOUN
crl-16366	708	99	visit	visit	NOUN
crl-16366	708	100	study	study	NOUN
crl-16366	708	101	:	:	PUNCT
crl-16366	708	102	user	user	NOUN
crl-16366	708	103	experiences	experience	NOUN
crl-16366	708	104	at	at	ADP
crl-16366	708	105	the	the	DET
crl-16366	708	106	virtual	virtual	ADJ
crl-16366	708	107	reference	reference	NOUN
crl-16366	708	108	desk	desk	NOUN
crl-16366	708	109	,	,	PUNCT
crl-16366	708	110	”	"	PUNCT
crl-16366	708	111	information	information	NOUN
crl-16366	708	112	research	research	NOUN
crl-16366	708	113	9	9	NUM
crl-16366	708	114	,	,	PUNCT
crl-16366	708	115	no	no	INTJ
crl-16366	708	116	.	.	NOUN
crl-16366	708	117	2	2	NUM
crl-16366	708	118	(	(	PUNCT
crl-16366	708	119	2004	2004	NUM
crl-16366	708	120	)	)	PUNCT
crl-16366	708	121	,	,	PUNCT
crl-16366	708	122	available	available	ADJ
crl-16366	708	123	online	online	ADV
crl-16366	708	124	at	at	ADP
crl-16366	708	125	http://informationr.net/	http://informationr.net/	NOUN
crl-16366	708	126	ir/9	ir/9	NOUN
crl-16366	708	127	-	-	PUNCT
crl-16366	708	128	2	2	NUM
crl-16366	708	129	/	/	SYM
crl-16366	708	130	paper171.html	paper171.html	PROPN
crl-16366	709	1	[	[	X
crl-16366	709	2	accessed	access	VERB
crl-16366	709	3	7	7	NUM
crl-16366	709	4	january	january	NOUN
crl-16366	709	5	2013	2013	NUM
crl-16366	709	6	]	]	PUNCT
crl-16366	709	7	.	.	PUNCT
crl-16366	710	1	29	29	NUM
crl-16366	710	2	.	.	PUNCT
crl-16366	710	3	wendy	wendy	PROPN
crl-16366	710	4	diamond	diamond	PROPN
crl-16366	710	5	and	and	CCONJ
crl-16366	710	6	barbara	barbara	PROPN
crl-16366	710	7	pease	pease	PROPN
crl-16366	710	8	,	,	PUNCT
crl-16366	710	9	“	"	PUNCT
crl-16366	710	10	digital	digital	ADJ
crl-16366	710	11	reference	reference	NOUN
crl-16366	710	12	:	:	PUNCT
crl-16366	710	13	a	a	DET
crl-16366	710	14	case	case	NOUN
crl-16366	710	15	study	study	NOUN
crl-16366	710	16	of	of	ADP
crl-16366	710	17	question	question	NOUN
crl-16366	710	18	types	type	NOUN
crl-16366	710	19	in	in	ADP
crl-16366	710	20	an	an	DET
crl-16366	710	21	academic	academic	ADJ
crl-16366	710	22	library	library	NOUN
crl-16366	710	23	,	,	PUNCT
crl-16366	710	24	”	"	PUNCT
crl-16366	710	25	reference	reference	NOUN
crl-16366	710	26	services	service	NOUN
crl-16366	710	27	review	review	VERB
crl-16366	710	28	29	29	NUM
crl-16366	710	29	(	(	PUNCT
crl-16366	710	30	2001	2001	NUM
crl-16366	710	31	):	):	PUNCT
crl-16366	710	32	210–19	210–19	NUM
crl-16366	710	33	;	;	PUNCT
crl-16366	710	34	s.m	s.m	PROPN
crl-16366	710	35	.	.	PROPN
crl-16366	710	36	gray	gray	PROPN
crl-16366	710	37	,	,	PUNCT
crl-16366	710	38	“	"	PUNCT
crl-16366	710	39	virtual	virtual	ADJ
crl-16366	710	40	reference	reference	NOUN
crl-16366	710	41	services	service	NOUN
crl-16366	710	42	:	:	PUNCT
crl-16366	710	43	directions	direction	NOUN
crl-16366	710	44	and	and	CCONJ
crl-16366	710	45	agendas	agenda	NOUN
crl-16366	710	46	,	,	PUNCT
crl-16366	710	47	”	"	PUNCT
crl-16366	710	48	reference	reference	NOUN
crl-16366	710	49	&	&	CCONJ
crl-16366	710	50	user	user	NOUN
crl-16366	710	51	services	service	NOUN
crl-16366	710	52	quarterly	quarterly	ADJ
crl-16366	710	53	39	39	NUM
crl-16366	710	54	(	(	PUNCT
crl-16366	710	55	2000	2000	NUM
crl-16366	710	56	):	):	PUNCT
crl-16366	710	57	367–75	367–75	NUM
crl-16366	710	58	.	.	PUNCT
crl-16366	711	1	30	30	NUM
crl-16366	711	2	.	.	PUNCT
crl-16366	712	1	david	david	PROPN
crl-16366	712	2	ward	ward	PROPN
crl-16366	712	3	,	,	PUNCT
crl-16366	712	4	“	"	PUNCT
crl-16366	712	5	measuring	measure	VERB
crl-16366	712	6	the	the	DET
crl-16366	712	7	completeness	completeness	NOUN
crl-16366	712	8	of	of	ADP
crl-16366	712	9	reference	reference	NOUN
crl-16366	712	10	transactions	transaction	NOUN
crl-16366	712	11	in	in	ADP
crl-16366	712	12	online	online	ADJ
crl-16366	712	13	chats	chat	NOUN
crl-16366	712	14	:	:	PUNCT
crl-16366	712	15	results	result	NOUN
crl-16366	712	16	of	of	ADP
crl-16366	712	17	an	an	DET
crl-16366	712	18	unobtrusive	unobtrusive	ADJ
crl-16366	712	19	study	study	NOUN
crl-16366	712	20	,	,	PUNCT
crl-16366	712	21	”	"	PUNCT
crl-16366	712	22	reference	reference	NOUN
crl-16366	712	23	&	&	CCONJ
crl-16366	712	24	user	user	PROPN
crl-16366	712	25	services	service	NOUN
crl-16366	712	26	quarterly	quarterly	ADV
crl-16366	712	27	44	44	NUM
crl-16366	712	28	(	(	PUNCT
crl-16366	712	29	2004	2004	NUM
crl-16366	712	30	):	):	PUNCT
crl-16366	712	31	46–56	46–56	NUM
crl-16366	712	32	.	.	PUNCT
crl-16366	713	1	31	31	NUM
crl-16366	713	2	.	.	PUNCT
crl-16366	714	1	nahyun	nahyun	PROPN
crl-16366	714	2	kwon	kwon	VERB
crl-16366	714	3	,	,	PUNCT
crl-16366	714	4	“	"	PUNCT
crl-16366	714	5	public	public	ADJ
crl-16366	714	6	library	library	NOUN
crl-16366	714	7	patrons	patron	NOUN
crl-16366	714	8	’	'	PUNCT
crl-16366	714	9	use	use	NOUN
crl-16366	714	10	of	of	ADP
crl-16366	714	11	collaborative	collaborative	ADJ
crl-16366	714	12	chat	chat	PROPN
crl-16366	714	13	reference	reference	NOUN
crl-16366	714	14	service	service	NOUN
crl-16366	714	15	:	:	PUNCT
crl-16366	714	16	the	the	DET
crl-16366	714	17	effectiveness	effectiveness	NOUN
crl-16366	714	18	of	of	ADP
crl-16366	714	19	question	question	NOUN
crl-16366	714	20	answering	answer	VERB
crl-16366	714	21	by	by	ADP
crl-16366	714	22	question	question	NOUN
crl-16366	714	23	type	type	NOUN
crl-16366	714	24	,	,	PUNCT
crl-16366	714	25	”	"	PUNCT
crl-16366	714	26	library	library	NOUN
crl-16366	714	27	&	&	CCONJ
crl-16366	714	28	information	information	PROPN
crl-16366	714	29	science	science	PROPN
crl-16366	714	30	research	research	PROPN
crl-16366	714	31	29	29	NUM
crl-16366	714	32	(	(	PUNCT
crl-16366	714	33	2007	2007	NUM
crl-16366	714	34	):	):	PUNCT
crl-16366	714	35	70–91	70–91	NUM
crl-16366	714	36	.	.	PUNCT
crl-16366	715	1	32	32	NUM
crl-16366	715	2	.	.	PUNCT
crl-16366	716	1	lee	lee	PROPN
crl-16366	716	2	,	,	PUNCT
crl-16366	716	3	“	"	PUNCT
crl-16366	716	4	do	do	VERB
crl-16366	716	5	virtual	virtual	ADJ
crl-16366	716	6	reference	reference	NOUN
crl-16366	716	7	librarians	librarian	NOUN
crl-16366	716	8	dream	dream	NOUN
crl-16366	716	9	of	of	ADP
crl-16366	716	10	virtual	virtual	ADJ
crl-16366	716	11	reference	reference	NOUN
crl-16366	716	12	questions	question	NOUN
crl-16366	716	13	?	?	PUNCT
crl-16366	716	14	”	"	PUNCT
crl-16366	717	1	33	33	NUM
crl-16366	717	2	.	.	PUNCT
crl-16366	717	3	hill	hill	PROPN
crl-16366	717	4	,	,	PUNCT
crl-16366	717	5	hill	hill	PROPN
crl-16366	717	6	,	,	PUNCT
crl-16366	717	7	and	and	CCONJ
crl-16366	717	8	sherman	sherman	PROPN
crl-16366	717	9	,	,	PUNCT
crl-16366	717	10	“	"	PUNCT
crl-16366	717	11	text	text	NOUN
crl-16366	717	12	messaging	messaging	NOUN
crl-16366	717	13	in	in	ADP
crl-16366	717	14	an	an	DET
crl-16366	717	15	academic	academic	ADJ
crl-16366	717	16	library	library	NOUN
crl-16366	717	17	,	,	PUNCT
crl-16366	717	18	”	"	PUNCT
crl-16366	717	19	25	25	NUM
crl-16366	717	20	.	.	PUNCT
crl-16366	717	21	34	34	NUM
crl-16366	717	22	.	.	PUNCT
crl-16366	717	23	chow	chow	PROPN
crl-16366	717	24	and	and	CCONJ
crl-16366	717	25	croxton	croxton	PROPN
crl-16366	717	26	,	,	PUNCT
crl-16366	717	27	“	"	PUNCT
crl-16366	717	28	information	information	NOUN
crl-16366	717	29	-	-	PUNCT
crl-16366	717	30	seeking	seek	VERB
crl-16366	717	31	behavior	behavior	NOUN
crl-16366	717	32	and	and	CCONJ
crl-16366	717	33	reference	reference	NOUN
crl-16366	717	34	medium	medium	ADJ
crl-16366	717	35	preferences	preference	NOUN
crl-16366	717	36	.	.	PUNCT
crl-16366	717	37	”	"	PUNCT
crl-16366	718	1	35	35	NUM
crl-16366	718	2	.	.	PUNCT
crl-16366	719	1	marguerite	marguerite	PROPN
crl-16366	719	2	reardon	reardon	PROPN
crl-16366	719	3	,	,	PUNCT
crl-16366	719	4	“	"	PUNCT
crl-16366	719	5	text	text	NOUN
crl-16366	719	6	messaging	messaging	NOUN
crl-16366	719	7	explodes	explode	NOUN
crl-16366	719	8	in	in	ADP
crl-16366	719	9	america	america	PROPN
crl-16366	719	10	,	,	PUNCT
crl-16366	719	11	”	"	PUNCT
crl-16366	719	12	cbs	cbs	PROPN
crl-16366	719	13	news	news	PROPN
crl-16366	719	14	,	,	PUNCT
crl-16366	719	15	available	available	ADJ
crl-16366	719	16	online	online	ADV
crl-16366	719	17	at	at	ADP
crl-16366	719	18	www.cbsnews.com/stories/2008/09/23/teh/cnettechnews/main4471183.shtml	www.cbsnews.com/stories/2008/09/23/teh/cnettechnews/main4471183.shtml	PROPN
crl-16366	720	1	[	[	PUNCT
crl-16366	720	2	accessed	access	VERB
crl-16366	720	3	20	20	NUM
crl-16366	720	4	june	june	PROPN
crl-16366	720	5	2012	2012	NUM
crl-16366	720	6	,	,	PUNCT
crl-16366	720	7	last	last	ADJ
crl-16366	720	8	modified	modify	VERB
crl-16366	720	9	2	2	NUM
crl-16366	720	10	april	april	PROPN
crl-16366	720	11	2009	2009	NUM
crl-16366	720	12	]	]	PUNCT
crl-16366	720	13	.	.	PUNCT
crl-16366	721	1	36	36	NUM
crl-16366	721	2	.	.	X
crl-16366	721	3	booth	booth	NOUN
crl-16366	721	4	,	,	PUNCT
crl-16366	721	5	“	"	PUNCT
crl-16366	721	6	developing	develop	VERB
crl-16366	721	7	skype	skype	NOUN
crl-16366	721	8	-	-	PUNCT
crl-16366	721	9	based	base	VERB
crl-16366	721	10	reference	reference	NOUN
crl-16366	721	11	services	service	NOUN
crl-16366	721	12	,	,	PUNCT
crl-16366	721	13	”	"	PUNCT
crl-16366	721	14	157	157	NUM
crl-16366	721	15	.	.	PUNCT
crl-16366	722	1	37	37	NUM
crl-16366	722	2	.	.	PUNCT
crl-16366	723	1	ibid	ibid	NOUN
crl-16366	723	2	.	.	PUNCT
crl-16366	724	1	;	;	PUNCT
crl-16366	724	2	chow	chow	PROPN
crl-16366	724	3	and	and	CCONJ
crl-16366	724	4	croxton	croxton	PROPN
crl-16366	724	5	,	,	PUNCT
crl-16366	724	6	“	"	PUNCT
crl-16366	724	7	information	information	NOUN
crl-16366	724	8	-	-	PUNCT
crl-16366	724	9	seeking	seek	VERB
crl-16366	724	10	behavior	behavior	NOUN
crl-16366	724	11	and	and	CCONJ
crl-16366	724	12	reference	reference	NOUN
crl-16366	724	13	medium	medium	ADJ
crl-16366	724	14	preferences	preference	NOUN
crl-16366	724	15	.	.	PUNCT
crl-16366	724	16	”	"	PUNCT
crl-16366	725	1	38	38	NUM
crl-16366	725	2	.	.	PUNCT
crl-16366	726	1	ward	ward	NOUN
crl-16366	726	2	,	,	PUNCT
crl-16366	726	3	“	"	PUNCT
crl-16366	726	4	why	why	SCONJ
crl-16366	726	5	users	user	NOUN
crl-16366	726	6	choose	choose	VERB
crl-16366	726	7	chat	chat	PROPN
crl-16366	726	8	,	,	PUNCT
crl-16366	726	9	”	"	PUNCT
crl-16366	726	10	37	37	NUM
crl-16366	726	11	.	.	NOUN
crl-16366	726	12	39	39	NUM
crl-16366	726	13	.	.	PUNCT
crl-16366	727	1	chow	chow	PROPN
crl-16366	727	2	and	and	CCONJ
crl-16366	727	3	croxton	croxton	PROPN
crl-16366	727	4	,	,	PUNCT
crl-16366	727	5	“	"	PUNCT
crl-16366	727	6	information	information	NOUN
crl-16366	727	7	-	-	PUNCT
crl-16366	727	8	seeking	seek	VERB
crl-16366	727	9	behavior	behavior	NOUN
crl-16366	727	10	and	and	CCONJ
crl-16366	727	11	reference	reference	NOUN
crl-16366	727	12	medium	medium	ADJ
crl-16366	727	13	preferences	preference	NOUN
crl-16366	727	14	,	,	PUNCT
crl-16366	727	15	”	"	PUNCT
crl-16366	727	16	257	257	NUM
crl-16366	727	17	.	.	NOUN
crl-16366	727	18	40	40	NUM
crl-16366	727	19	.	.	PUNCT
crl-16366	728	1	ibid	ibid	NOUN
crl-16366	728	2	.	.	PUNCT
crl-16366	729	1	41	41	NUM
crl-16366	729	2	.	.	PUNCT
crl-16366	730	1	herbert	herbert	PROPN
crl-16366	730	2	poole	poole	PROPN
crl-16366	730	3	,	,	PUNCT
crl-16366	730	4	theories	theory	NOUN
crl-16366	730	5	of	of	ADP
crl-16366	730	6	the	the	DET
crl-16366	730	7	middle	middle	ADJ
crl-16366	730	8	range	range	NOUN
crl-16366	730	9	(	(	PUNCT
crl-16366	730	10	norwood	norwood	PROPN
crl-16366	730	11	,	,	PUNCT
crl-16366	730	12	n.j	n.j	PROPN
crl-16366	730	13	.	.	PROPN
crl-16366	730	14	:	:	PUNCT
crl-16366	731	1	ablex	ablex	PROPN
crl-16366	731	2	,	,	PUNCT
crl-16366	731	3	1985	1985	NUM
crl-16366	731	4	)	)	PUNCT
crl-16366	731	5	.	.	PUNCT
crl-16366	732	1	42	42	NUM
crl-16366	732	2	.	.	PUNCT
crl-16366	733	1	nancy	nancy	PROPN
crl-16366	733	2	j.	j.	PROPN
crl-16366	733	3	young	young	PROPN
crl-16366	733	4	and	and	CCONJ
crl-16366	733	5	marilyn	marilyn	PROPN
crl-16366	733	6	von	von	PROPN
crl-16366	733	7	seggern	seggern	PROPN
crl-16366	733	8	,	,	PUNCT
crl-16366	733	9	“	"	PUNCT
crl-16366	733	10	general	general	ADJ
crl-16366	733	11	information	information	NOUN
crl-16366	733	12	seeking	seek	VERB
crl-16366	733	13	in	in	ADP
crl-16366	733	14	changing	change	VERB
crl-16366	733	15	times	time	NOUN
crl-16366	733	16	:	:	PUNCT
crl-16366	733	17	a	a	DET
crl-16366	733	18	focus	focus	NOUN
crl-16366	733	19	group	group	NOUN
crl-16366	733	20	study	study	NOUN
crl-16366	733	21	,	,	PUNCT
crl-16366	733	22	”	"	PUNCT
crl-16366	733	23	reference	reference	NOUN
crl-16366	733	24	&	&	CCONJ
crl-16366	733	25	user	user	PROPN
crl-16366	733	26	services	service	NOUN
crl-16366	733	27	quarterly	quarterly	ADV
crl-16366	733	28	41	41	NUM
crl-16366	733	29	,	,	PUNCT
crl-16366	733	30	no	no	INTJ
crl-16366	733	31	.	.	NOUN
crl-16366	733	32	2	2	NUM
crl-16366	733	33	(	(	PUNCT
crl-16366	733	34	winter	winter	NOUN
crl-16366	733	35	2001	2001	NUM
crl-16366	733	36	):	):	PUNCT
crl-16366	733	37	159–69	159–69	NUM
crl-16366	733	38	.	.	PUNCT
crl-16366	734	1	43	43	NUM
crl-16366	734	2	.	.	PUNCT
crl-16366	735	1	chow	chow	PROPN
crl-16366	735	2	and	and	CCONJ
crl-16366	735	3	croxton	croxton	PROPN
crl-16366	735	4	,	,	PUNCT
crl-16366	735	5	“	"	PUNCT
crl-16366	735	6	information	information	NOUN
crl-16366	735	7	-	-	PUNCT
crl-16366	735	8	seeking	seek	VERB
crl-16366	735	9	behavior	behavior	NOUN
crl-16366	735	10	and	and	CCONJ
crl-16366	735	11	reference	reference	NOUN
crl-16366	735	12	medium	medium	ADJ
crl-16366	735	13	preferences	preference	NOUN
crl-16366	735	14	.	.	PUNCT
crl-16366	735	15	”	"	PUNCT
crl-16366	736	1	44	44	NUM
crl-16366	736	2	.	.	PUNCT
crl-16366	737	1	patrick	patrick	PROPN
crl-16366	737	2	jordan	jordan	PROPN
crl-16366	737	3	,	,	PUNCT
crl-16366	737	4	an	an	DET
crl-16366	737	5	introduction	introduction	NOUN
crl-16366	737	6	to	to	ADP
crl-16366	737	7	usability	usability	NOUN
crl-16366	737	8	(	(	PUNCT
crl-16366	737	9	philadelphia	philadelphia	PROPN
crl-16366	737	10	,	,	PUNCT
crl-16366	737	11	pa	pa	PROPN
crl-16366	737	12	.	.	PROPN
crl-16366	737	13	:	:	PUNCT
crl-16366	737	14	taylor	taylor	PROPN
crl-16366	737	15	&	&	CCONJ
crl-16366	737	16	francis	francis	PROPN
crl-16366	737	17	,	,	PUNCT
crl-16366	737	18	1998	1998	NUM
crl-16366	737	19	)	)	PUNCT
crl-16366	737	20	.	.	PUNCT
crl-16366	738	1	45	45	NUM
crl-16366	738	2	.	.	X
crl-16366	738	3	warwick	warwick	PROPN
crl-16366	738	4	et	et	PROPN
crl-16366	738	5	al	al	PROPN
crl-16366	738	6	.	.	PROPN
crl-16366	738	7	,	,	PUNCT
crl-16366	738	8	“	"	PUNCT
crl-16366	738	9	cognitive	cognitive	ADJ
crl-16366	738	10	economy	economy	NOUN
crl-16366	738	11	and	and	CCONJ
crl-16366	738	12	satisficing	satisfice	VERB
crl-16366	738	13	in	in	ADP
crl-16366	738	14	information	information	NOUN
crl-16366	738	15	seeking	seek	VERB
crl-16366	738	16	.	.	PUNCT
crl-16366	738	17	”	"	PUNCT
crl-16366	739	1	46	46	NUM
crl-16366	739	2	.	.	PUNCT
crl-16366	740	1	poole	poole	PROPN
crl-16366	740	2	,	,	PUNCT
crl-16366	740	3	theories	theory	NOUN
crl-16366	740	4	of	of	ADP
crl-16366	740	5	the	the	DET
crl-16366	740	6	middle	middle	ADJ
crl-16366	740	7	range	range	NOUN
crl-16366	740	8	.	.	PUNCT