id	sid	tid	token	lemma	pos
crl-16463	1	1	796	796	NUM
crl-16463	1	2	getting	get	VERB
crl-16463	1	3	more	more	ADJ
crl-16463	1	4	value	value	NOUN
crl-16463	1	5	from	from	ADP
crl-16463	1	6	the	the	DET
crl-16463	1	7	libqual+	libqual+	NOUN
crl-16463	1	8	®	®	NOUN
crl-16463	1	9	survey	survey	NOUN
crl-16463	1	10	:	:	PUNCT
crl-16463	1	11	the	the	DET
crl-16463	1	12	merits	merit	NOUN
crl-16463	1	13	of	of	ADP
crl-16463	1	14	qualitative	qualitative	ADJ
crl-16463	1	15	analysis	analysis	NOUN
crl-16463	1	16	and	and	CCONJ
crl-16463	1	17	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	1	18	matrices	matrix	NOUN
crl-16463	1	19	in	in	ADP
crl-16463	1	20	assessing	assess	VERB
crl-16463	1	21	library	library	ADJ
crl-16463	1	22	patron	patron	PROPN
crl-16463	1	23	comments	comment	NOUN
crl-16463	1	24	brian	brian	PROPN
crl-16463	1	25	detlor	detlor	PROPN
crl-16463	1	26	and	and	CCONJ
crl-16463	1	27	kathryn	kathryn	PROPN
crl-16463	1	28	ball	ball	PROPN
crl-16463	1	29	brian	brian	PROPN
crl-16463	1	30	detlor	detlor	PROPN
crl-16463	1	31	is	be	AUX
crl-16463	1	32	associate	associate	ADJ
crl-16463	1	33	professor	professor	NOUN
crl-16463	1	34	in	in	ADP
crl-16463	1	35	the	the	DET
crl-16463	1	36	degroote	degroote	ADJ
crl-16463	1	37	school	school	NOUN
crl-16463	1	38	of	of	ADP
crl-16463	1	39	business	business	NOUN
crl-16463	1	40	at	at	ADP
crl-16463	1	41	mcmaster	mcmaster	PROPN
crl-16463	1	42	university	university	PROPN
crl-16463	1	43	;	;	PUNCT
crl-16463	1	44	e	e	X
crl-16463	1	45	-	-	NOUN
crl-16463	1	46	mail	mail	NOUN
crl-16463	1	47	:	:	PUNCT
crl-16463	1	48	detlorb@mcmaster.ca	detlorb@mcmaster.ca	NOUN
crl-16463	1	49	.	.	PUNCT
crl-16463	2	1	kathryn	kathryn	PROPN
crl-16463	2	2	ball	ball	PROPN
crl-16463	2	3	is	be	AUX
crl-16463	2	4	director	director	NOUN
crl-16463	2	5	,	,	PUNCT
crl-16463	2	6	assessment	assessment	NOUN
crl-16463	2	7	and	and	CCONJ
crl-16463	2	8	accountability	accountability	NOUN
crl-16463	2	9	,	,	PUNCT
crl-16463	2	10	in	in	ADP
crl-16463	2	11	mills	mill	NOUN
crl-16463	2	12	memorial	memorial	ADJ
crl-16463	2	13	library	library	NOUN
crl-16463	2	14	at	at	ADP
crl-16463	2	15	mcmaster	mcmaster	PROPN
crl-16463	2	16	university	university	PROPN
crl-16463	2	17	;	;	PUNCT
crl-16463	2	18	e	e	X
crl-16463	2	19	-	-	NOUN
crl-16463	2	20	mail	mail	NOUN
crl-16463	2	21	:	:	PUNCT
crl-16463	2	22	katball@mcmaster.ca	katball@mcmaster.ca	NOUN
crl-16463	2	23	.	.	PUNCT
crl-16463	3	1	©	©	PROPN
crl-16463	3	2	2015	2015	NUM
crl-16463	3	3	brian	brian	PROPN
crl-16463	3	4	detlor	detlor	PROPN
crl-16463	3	5	and	and	CCONJ
crl-16463	3	6	kathryn	kathryn	PROPN
crl-16463	3	7	ball	ball	PROPN
crl-16463	3	8	,	,	PUNCT
crl-16463	3	9	attributionnoncommercial	attributionnoncommercial	ADJ
crl-16463	3	10	(	(	PUNCT
crl-16463	3	11	http://creativecommons.org/licenses/by-nc/3.0/	http://creativecommons.org/licenses/by-nc/3.0/	NOUN
crl-16463	3	12	)	)	PUNCT
crl-16463	3	13	cc	cc	VERB
crl-16463	3	14	by	by	ADP
crl-16463	3	15	-	-	PUNCT
crl-16463	3	16	nc	nc	PROPN
crl-16463	3	17	.	.	PROPN
crl-16463	4	1	this	this	DET
crl-16463	4	2	paper	paper	NOUN
crl-16463	4	3	examines	examine	VERB
crl-16463	4	4	the	the	DET
crl-16463	4	5	merit	merit	NOUN
crl-16463	4	6	of	of	ADP
crl-16463	4	7	conducting	conduct	VERB
crl-16463	4	8	a	a	DET
crl-16463	4	9	qualitative	qualitative	ADJ
crl-16463	4	10	analysis	analysis	NOUN
crl-16463	4	11	of	of	ADP
crl-16463	4	12	libqual+	libqual+	ADP
crl-16463	4	13	®	®	NOUN
crl-16463	4	14	survey	survey	NOUN
crl-16463	4	15	comments	comment	NOUN
crl-16463	4	16	as	as	ADP
crl-16463	4	17	a	a	DET
crl-16463	4	18	means	means	NOUN
crl-16463	4	19	of	of	ADP
crl-16463	4	20	leveraging	leverage	VERB
crl-16463	4	21	quantitative	quantitative	ADJ
crl-16463	4	22	libqual+	libqual+	ADP
crl-16463	4	23	results	result	NOUN
crl-16463	4	24	,	,	PUNCT
crl-16463	4	25	and	and	CCONJ
crl-16463	4	26	using	use	VERB
crl-16463	4	27	importance	importance	NOUN
crl-16463	4	28	-	-	PUNCT
crl-16463	4	29	satisfaction	satisfaction	NOUN
crl-16463	4	30	matrices	matrix	NOUN
crl-16463	4	31	to	to	PART
crl-16463	4	32	present	present	VERB
crl-16463	4	33	and	and	CCONJ
crl-16463	4	34	assess	assess	VERB
crl-16463	4	35	qualitative	qualitative	ADJ
crl-16463	4	36	findings	finding	NOUN
crl-16463	4	37	.	.	PUNCT
crl-16463	5	1	comments	comment	NOUN
crl-16463	5	2	collected	collect	VERB
crl-16463	5	3	from	from	ADP
crl-16463	5	4	the	the	DET
crl-16463	5	5	authors	author	NOUN
crl-16463	5	6	’	’	PART
crl-16463	5	7	institution	institution	NOUN
crl-16463	5	8	’s	’s	NOUN
crl-16463	5	9	libqual+	libqual+	ADP
crl-16463	5	10	survey	survey	NOUN
crl-16463	5	11	were	be	AUX
crl-16463	5	12	analyzed	analyze	VERB
crl-16463	5	13	using	use	VERB
crl-16463	5	14	a	a	DET
crl-16463	5	15	codebook	codebook	NOUN
crl-16463	5	16	based	base	VERB
crl-16463	5	17	on	on	ADP
crl-16463	5	18	theoretical	theoretical	ADJ
crl-16463	5	19	insights	insight	NOUN
crl-16463	5	20	of	of	ADP
crl-16463	5	21	customer	customer	NOUN
crl-16463	5	22	satisfaction	satisfaction	NOUN
crl-16463	5	23	with	with	ADP
crl-16463	5	24	library	library	NOUN
crl-16463	5	25	features	feature	NOUN
crl-16463	5	26	.	.	PUNCT
crl-16463	6	1	qualitative	qualitative	ADJ
crl-16463	6	2	findings	finding	NOUN
crl-16463	6	3	extended	extend	VERB
crl-16463	6	4	the	the	DET
crl-16463	6	5	quantitative	quantitative	ADJ
crl-16463	6	6	results	result	NOUN
crl-16463	6	7	and	and	CCONJ
crl-16463	6	8	yielded	yield	VERB
crl-16463	6	9	key	key	ADJ
crl-16463	6	10	recommendations	recommendation	NOUN
crl-16463	6	11	that	that	PRON
crl-16463	6	12	were	be	AUX
crl-16463	6	13	new	new	ADJ
crl-16463	6	14	or	or	CCONJ
crl-16463	6	15	unclear	unclear	ADJ
crl-16463	6	16	from	from	ADP
crl-16463	6	17	the	the	DET
crl-16463	6	18	quantitative	quantitative	ADJ
crl-16463	6	19	results	result	NOUN
crl-16463	6	20	alone	alone	ADV
crl-16463	6	21	.	.	PUNCT
crl-16463	7	1	importance	importance	NOUN
crl-16463	7	2	-	-	PUNCT
crl-16463	7	3	satisfaction	satisfaction	NOUN
crl-16463	7	4	matrices	matrix	NOUN
crl-16463	7	5	were	be	AUX
crl-16463	7	6	beneficial	beneficial	ADJ
crl-16463	7	7	in	in	ADP
crl-16463	7	8	pinpointing	pinpoint	VERB
crl-16463	7	9	primary	primary	ADJ
crl-16463	7	10	and	and	CCONJ
crl-16463	7	11	secondary	secondary	ADJ
crl-16463	7	12	opportunities	opportunity	NOUN
crl-16463	7	13	for	for	ADP
crl-16463	7	14	improvement	improvement	NOUN
crl-16463	7	15	,	,	PUNCT
crl-16463	7	16	areas	area	NOUN
crl-16463	7	17	to	to	PART
crl-16463	7	18	place	place	VERB
crl-16463	7	19	continued	continued	ADJ
crl-16463	7	20	emphasis	emphasis	NOUN
crl-16463	7	21	,	,	PUNCT
crl-16463	7	22	and	and	CCONJ
crl-16463	7	23	areas	area	NOUN
crl-16463	7	24	where	where	SCONJ
crl-16463	7	25	expectations	expectation	NOUN
crl-16463	7	26	were	be	AUX
crl-16463	7	27	exceeded	exceed	VERB
crl-16463	7	28	.	.	PUNCT
crl-16463	8	1	ne	ne	PROPN
crl-16463	8	2	of	of	ADP
crl-16463	8	3	the	the	DET
crl-16463	8	4	most	most	ADV
crl-16463	8	5	well	well	ADV
crl-16463	8	6	-	-	PUNCT
crl-16463	8	7	known	know	VERB
crl-16463	8	8	assessment	assessment	NOUN
crl-16463	8	9	tools	tool	NOUN
crl-16463	8	10	used	use	VERB
crl-16463	8	11	by	by	ADP
crl-16463	8	12	academic	academic	ADJ
crl-16463	8	13	libraries	library	NOUN
crl-16463	8	14	to	to	PART
crl-16463	8	15	measure	measure	VERB
crl-16463	8	16	service	service	NOUN
crl-16463	8	17	quality	quality	NOUN
crl-16463	8	18	is	be	AUX
crl-16463	8	19	the	the	DET
crl-16463	8	20	libqual+	libqual+	ADV
crl-16463	8	21	standardized	standardized	ADJ
crl-16463	8	22	test	test	NOUN
crl-16463	8	23	instrument	instrument	NOUN
crl-16463	8	24	administered	administer	VERB
crl-16463	8	25	by	by	ADP
crl-16463	8	26	the	the	DET
crl-16463	8	27	association	association	NOUN
crl-16463	8	28	of	of	ADP
crl-16463	8	29	research	research	NOUN
crl-16463	8	30	libraries	library	NOUN
crl-16463	8	31	(	(	PUNCT
crl-16463	8	32	arl	arl	PROPN
crl-16463	8	33	)	)	PUNCT
crl-16463	8	34	.	.	PUNCT
crl-16463	9	1	the	the	DET
crl-16463	9	2	test	test	NOUN
crl-16463	9	3	polls	poll	NOUN
crl-16463	9	4	library	library	ADJ
crl-16463	9	5	users	user	NOUN
crl-16463	9	6	,	,	PUNCT
crl-16463	9	7	via	via	ADP
crl-16463	9	8	the	the	DET
crl-16463	9	9	convenience	convenience	NOUN
crl-16463	9	10	of	of	ADP
crl-16463	9	11	a	a	DET
crl-16463	9	12	web	web	NOUN
crl-16463	9	13	survey	survey	NOUN
crl-16463	9	14	,	,	PUNCT
crl-16463	9	15	about	about	ADP
crl-16463	9	16	the	the	DET
crl-16463	9	17	services	service	NOUN
crl-16463	9	18	a	a	DET
crl-16463	9	19	library	library	NOUN
crl-16463	9	20	provides	provide	VERB
crl-16463	9	21	.	.	PUNCT
crl-16463	10	1	one	one	NUM
crl-16463	10	2	of	of	ADP
crl-16463	10	3	the	the	DET
crl-16463	10	4	advantages	advantage	NOUN
crl-16463	10	5	of	of	ADP
crl-16463	10	6	the	the	DET
crl-16463	10	7	instrument	instrument	NOUN
crl-16463	10	8	is	be	AUX
crl-16463	10	9	the	the	DET
crl-16463	10	10	ability	ability	NOUN
crl-16463	10	11	for	for	SCONJ
crl-16463	10	12	a	a	DET
crl-16463	10	13	library	library	NOUN
crl-16463	10	14	to	to	PART
crl-16463	10	15	compare	compare	VERB
crl-16463	10	16	its	its	PRON
crl-16463	10	17	own	own	ADJ
crl-16463	10	18	aggregate	aggregate	ADJ
crl-16463	10	19	scores	score	NOUN
crl-16463	10	20	with	with	ADP
crl-16463	10	21	those	those	PRON
crl-16463	10	22	from	from	ADP
crl-16463	10	23	prior	prior	ADJ
crl-16463	10	24	years	year	NOUN
crl-16463	10	25	,	,	PUNCT
crl-16463	10	26	and	and	CCONJ
crl-16463	10	27	with	with	ADP
crl-16463	10	28	scores	score	NOUN
crl-16463	10	29	from	from	ADP
crl-16463	10	30	peer	peer	NOUN
crl-16463	10	31	libraries	library	NOUN
crl-16463	10	32	as	as	ADV
crl-16463	10	33	well	well	ADV
crl-16463	10	34	.	.	PUNCT
crl-16463	11	1	another	another	PRON
crl-16463	11	2	is	be	AUX
crl-16463	11	3	the	the	DET
crl-16463	11	4	relative	relative	ADJ
crl-16463	11	5	ease	ease	NOUN
crl-16463	11	6	with	with	ADP
crl-16463	11	7	which	which	PRON
crl-16463	11	8	the	the	DET
crl-16463	11	9	survey	survey	NOUN
crl-16463	11	10	is	be	AUX
crl-16463	11	11	administered	administer	VERB
crl-16463	11	12	.	.	PUNCT
crl-16463	12	1	an	an	DET
crl-16463	12	2	individual	individual	ADJ
crl-16463	12	3	library	library	NOUN
crl-16463	12	4	provides	provide	VERB
crl-16463	12	5	its	its	PRON
crl-16463	12	6	library	library	NOUN
crl-16463	12	7	users	user	NOUN
crl-16463	12	8	with	with	ADP
crl-16463	12	9	a	a	DET
crl-16463	12	10	url	url	NOUN
crl-16463	12	11	to	to	ADP
crl-16463	12	12	the	the	DET
crl-16463	12	13	survey	survey	NOUN
crl-16463	12	14	;	;	PUNCT
crl-16463	12	15	from	from	ADP
crl-16463	12	16	there	there	ADV
crl-16463	12	17	,	,	PUNCT
crl-16463	12	18	survey	survey	NOUN
crl-16463	12	19	results	result	NOUN
crl-16463	12	20	are	be	AUX
crl-16463	12	21	collected	collect	VERB
crl-16463	12	22	and	and	CCONJ
crl-16463	12	23	stored	store	VERB
crl-16463	12	24	in	in	ADP
crl-16463	12	25	a	a	DET
crl-16463	12	26	centralized	centralized	ADJ
crl-16463	12	27	arl	arl	PROPN
crl-16463	12	28	libqual+	libqual+	ADP
crl-16463	12	29	database	database	NOUN
crl-16463	12	30	and	and	CCONJ
crl-16463	12	31	then	then	ADV
crl-16463	12	32	analyzed	analyze	VERB
crl-16463	12	33	and	and	CCONJ
crl-16463	12	34	presented	present	VERB
crl-16463	12	35	back	back	ADV
crl-16463	12	36	to	to	ADP
crl-16463	12	37	the	the	DET
crl-16463	12	38	library	library	NOUN
crl-16463	12	39	in	in	ADP
crl-16463	12	40	individualized	individualized	ADJ
crl-16463	12	41	reports	report	NOUN
crl-16463	12	42	describing	describe	VERB
crl-16463	12	43	their	their	PRON
crl-16463	12	44	users	user	NOUN
crl-16463	12	45	’	'	PUNCT
crl-16463	12	46	desired	desire	VERB
crl-16463	12	47	,	,	PUNCT
crl-16463	12	48	perceived	perceive	VERB
crl-16463	12	49	,	,	PUNCT
crl-16463	12	50	and	and	CCONJ
crl-16463	12	51	minimum	minimum	ADJ
crl-16463	12	52	expectations	expectation	NOUN
crl-16463	12	53	of	of	ADP
crl-16463	12	54	service.1	service.1	PROPN
crl-16463	12	55	the	the	DET
crl-16463	12	56	libqual	libqual	ADJ
crl-16463	12	57	test	test	NOUN
crl-16463	12	58	scale	scale	NOUN
crl-16463	12	59	has	have	AUX
crl-16463	12	60	been	be	AUX
crl-16463	12	61	shown	show	VERB
crl-16463	12	62	to	to	PART
crl-16463	12	63	be	be	AUX
crl-16463	12	64	a	a	DET
crl-16463	12	65	reliable	reliable	ADJ
crl-16463	12	66	and	and	CCONJ
crl-16463	12	67	valid	valid	ADJ
crl-16463	12	68	survey	survey	NOUN
crl-16463	12	69	instrument.2	instrument.2	SCONJ
crl-16463	12	70	the	the	DET
crl-16463	12	71	instrument	instrument	NOUN
crl-16463	12	72	has	have	AUX
crl-16463	12	73	been	be	AUX
crl-16463	12	74	widely	widely	ADV
crl-16463	12	75	used	use	VERB
crl-16463	12	76	by	by	ADP
crl-16463	12	77	more	more	ADJ
crl-16463	12	78	than	than	ADP
crl-16463	12	79	1,200	1,200	NUM
crl-16463	12	80	institutions	institution	NOUN
crl-16463	12	81	across	across	ADP
crl-16463	12	82	five	five	NUM
crl-16463	12	83	continents	continent	NOUN
crl-16463	12	84	to	to	ADP
crl-16463	12	85	date.3	date.3	PROPN
crl-16463	12	86	however	however	ADV
crl-16463	12	87	,	,	PUNCT
crl-16463	12	88	libqual+	libqual+	X
crl-16463	12	89	is	be	AUX
crl-16463	12	90	not	not	PART
crl-16463	12	91	without	without	ADP
crl-16463	12	92	its	its	PRON
crl-16463	12	93	critics	critic	NOUN
crl-16463	12	94	.	.	PUNCT
crl-16463	13	1	some	some	DET
crl-16463	13	2	researchers	researcher	NOUN
crl-16463	13	3	find	find	VERB
crl-16463	13	4	that	that	SCONJ
crl-16463	13	5	libqual+	libqual+	ADP
crl-16463	13	6	respondents	respondent	NOUN
crl-16463	13	7	do	do	AUX
crl-16463	13	8	not	not	PART
crl-16463	13	9	fully	fully	ADV
crl-16463	13	10	understand	understand	VERB
crl-16463	13	11	the	the	DET
crl-16463	13	12	three	three	NUM
crl-16463	13	13	service	service	NOUN
crl-16463	13	14	levels	level	NOUN
crl-16463	13	15	asked	ask	VERB
crl-16463	13	16	in	in	ADP
crl-16463	13	17	the	the	DET
crl-16463	13	18	survey	survey	NOUN
crl-16463	13	19	(	(	PUNCT
crl-16463	13	20	that	that	PRON
crl-16463	13	21	is	is	ADV
crl-16463	13	22	,	,	PUNCT
crl-16463	13	23	minimum	minimum	ADJ
crl-16463	13	24	,	,	PUNCT
crl-16463	13	25	desired	desire	VERB
crl-16463	13	26	,	,	PUNCT
crl-16463	13	27	and	and	CCONJ
crl-16463	13	28	perceived).4	perceived).4	NOUN
crl-16463	13	29	some	some	DET
crl-16463	13	30	researchers	researcher	NOUN
crl-16463	13	31	doi:10.5860	doi:10.5860	NOUN
crl-16463	13	32	/	/	SYM
crl-16463	13	33	crl.76.6.796	crl.76.6.796	NOUN
crl-16463	13	34	crl14	crl14	NOUN
crl-16463	13	35	-	-	PUNCT
crl-16463	13	36	665	665	NUM
crl-16463	13	37	getting	get	VERB
crl-16463	13	38	more	more	ADJ
crl-16463	13	39	value	value	NOUN
crl-16463	13	40	from	from	ADP
crl-16463	13	41	the	the	DET
crl-16463	13	42	libqual+	libqual+	NOUN
crl-16463	13	43	®	®	NOUN
crl-16463	13	44	survey	survey	NOUN
crl-16463	13	45	797	797	NUM
crl-16463	13	46	point	point	NOUN
crl-16463	13	47	out	out	ADP
crl-16463	13	48	that	that	SCONJ
crl-16463	13	49	gap	gap	NOUN
crl-16463	13	50	scores	score	NOUN
crl-16463	13	51	calculated	calculate	VERB
crl-16463	13	52	on	on	ADP
crl-16463	13	53	these	these	DET
crl-16463	13	54	service	service	NOUN
crl-16463	13	55	level	level	NOUN
crl-16463	13	56	scores	score	NOUN
crl-16463	13	57	are	be	AUX
crl-16463	13	58	moving	move	VERB
crl-16463	13	59	targets	target	NOUN
crl-16463	13	60	since	since	SCONJ
crl-16463	13	61	respondents	respondent	NOUN
crl-16463	13	62	’	'	PUNCT
crl-16463	13	63	expectations	expectation	NOUN
crl-16463	13	64	change	change	VERB
crl-16463	13	65	with	with	ADP
crl-16463	13	66	more	more	ADJ
crl-16463	13	67	experience	experience	NOUN
crl-16463	13	68	or	or	CCONJ
crl-16463	13	69	new	new	ADJ
crl-16463	13	70	developments.5	developments.5	PROPN
crl-16463	13	71	further	far	ADV
crl-16463	13	72	,	,	PUNCT
crl-16463	13	73	some	some	DET
crl-16463	13	74	researchers	researcher	NOUN
crl-16463	13	75	conclude	conclude	VERB
crl-16463	13	76	that	that	SCONJ
crl-16463	13	77	those	those	PRON
crl-16463	13	78	in	in	ADP
crl-16463	13	79	libraries	library	NOUN
crl-16463	13	80	appointed	appoint	VERB
crl-16463	13	81	to	to	PART
crl-16463	13	82	analyze	analyze	VERB
crl-16463	13	83	libqual+	libqual+	ADP
crl-16463	13	84	data	datum	NOUN
crl-16463	13	85	tend	tend	VERB
crl-16463	13	86	to	to	PART
crl-16463	13	87	find	find	VERB
crl-16463	13	88	the	the	DET
crl-16463	13	89	use	use	NOUN
crl-16463	13	90	of	of	ADP
crl-16463	13	91	multiple	multiple	ADJ
crl-16463	13	92	gap	gap	NOUN
crl-16463	13	93	scores	score	NOUN
crl-16463	13	94	in	in	ADP
crl-16463	13	95	the	the	DET
crl-16463	13	96	libqual+	libqual+	ADP
crl-16463	13	97	instrument	instrument	NOUN
crl-16463	13	98	confusing	confusing	ADJ
crl-16463	13	99	and	and	CCONJ
crl-16463	13	100	not	not	PART
crl-16463	13	101	inherently	inherently	ADV
crl-16463	13	102	insightful	insightful	ADJ
crl-16463	13	103	when	when	SCONJ
crl-16463	13	104	trying	try	VERB
crl-16463	13	105	to	to	PART
crl-16463	13	106	use	use	VERB
crl-16463	13	107	these	these	DET
crl-16463	13	108	scores	score	NOUN
crl-16463	13	109	to	to	PART
crl-16463	13	110	plan	plan	VERB
crl-16463	13	111	or	or	CCONJ
crl-16463	13	112	take	take	VERB
crl-16463	13	113	appropriate	appropriate	ADJ
crl-16463	13	114	actions	action	NOUN
crl-16463	13	115	to	to	PART
crl-16463	13	116	address	address	VERB
crl-16463	13	117	library	library	ADJ
crl-16463	13	118	service	service	NOUN
crl-16463	13	119	issues.6	issues.6	PROPN
crl-16463	13	120	others	other	NOUN
crl-16463	13	121	agree	agree	VERB
crl-16463	13	122	and	and	CCONJ
crl-16463	13	123	caution	caution	VERB
crl-16463	13	124	the	the	DET
crl-16463	13	125	difficulty	difficulty	NOUN
crl-16463	13	126	of	of	ADP
crl-16463	13	127	interpreting	interpret	VERB
crl-16463	13	128	quantitative	quantitative	ADJ
crl-16463	13	129	measurements	measurement	NOUN
crl-16463	13	130	alone	alone	ADV
crl-16463	13	131	when	when	SCONJ
crl-16463	13	132	assessing	assess	VERB
crl-16463	13	133	library	library	ADJ
crl-16463	13	134	user	user	NOUN
crl-16463	13	135	satisfaction	satisfaction	NOUN
crl-16463	13	136	,	,	PUNCT
crl-16463	13	137	recommending	recommend	VERB
crl-16463	13	138	that	that	SCONJ
crl-16463	13	139	libraries	library	NOUN
crl-16463	13	140	consider	consider	VERB
crl-16463	13	141	their	their	PRON
crl-16463	13	142	own	own	ADJ
crl-16463	13	143	particular	particular	ADJ
crl-16463	13	144	situations	situation	NOUN
crl-16463	13	145	and	and	CCONJ
crl-16463	13	146	contexts	context	NOUN
crl-16463	13	147	when	when	SCONJ
crl-16463	13	148	doing	do	VERB
crl-16463	13	149	so.7	so.7	ADV
crl-16463	13	150	in	in	ADP
crl-16463	13	151	response	response	NOUN
crl-16463	13	152	,	,	PUNCT
crl-16463	13	153	some	some	DET
crl-16463	13	154	libraries	library	NOUN
crl-16463	13	155	turn	turn	VERB
crl-16463	13	156	to	to	ADP
crl-16463	13	157	analyzing	analyze	VERB
crl-16463	13	158	the	the	DET
crl-16463	13	159	qualitative	qualitative	ADJ
crl-16463	13	160	comments	comment	NOUN
crl-16463	13	161	made	make	VERB
crl-16463	13	162	by	by	ADP
crl-16463	13	163	libqual+	libqual+	X
crl-16463	13	164	respondents	respondent	NOUN
crl-16463	13	165	as	as	ADP
crl-16463	13	166	a	a	DET
crl-16463	13	167	means	means	NOUN
crl-16463	13	168	of	of	ADP
crl-16463	13	169	getting	get	VERB
crl-16463	13	170	more	more	ADJ
crl-16463	13	171	value	value	NOUN
crl-16463	13	172	out	out	ADP
crl-16463	13	173	of	of	ADP
crl-16463	13	174	the	the	DET
crl-16463	13	175	survey	survey	NOUN
crl-16463	13	176	data	datum	NOUN
crl-16463	13	177	and	and	CCONJ
crl-16463	13	178	gaining	gain	VERB
crl-16463	13	179	greater	great	ADJ
crl-16463	13	180	insight	insight	NOUN
crl-16463	13	181	into	into	ADP
crl-16463	13	182	the	the	DET
crl-16463	13	183	perceptions	perception	NOUN
crl-16463	13	184	library	library	NOUN
crl-16463	13	185	patrons	patron	NOUN
crl-16463	13	186	have	have	VERB
crl-16463	13	187	about	about	ADP
crl-16463	13	188	their	their	PRON
crl-16463	13	189	library	library	NOUN
crl-16463	13	190	’s	’s	PART
crl-16463	13	191	services	service	NOUN
crl-16463	13	192	and	and	CCONJ
crl-16463	13	193	operations	operation	NOUN
crl-16463	13	194	.	.	PUNCT
crl-16463	14	1	note	note	VERB
crl-16463	14	2	that	that	SCONJ
crl-16463	14	3	the	the	DET
crl-16463	14	4	libqual+	libqual+	ADP
crl-16463	14	5	survey	survey	NOUN
crl-16463	14	6	allows	allow	VERB
crl-16463	14	7	respondents	respondent	NOUN
crl-16463	14	8	to	to	PART
crl-16463	14	9	answer	answer	VERB
crl-16463	14	10	one	one	NUM
crl-16463	14	11	open	open	ADV
crl-16463	14	12	-	-	PUNCT
crl-16463	14	13	ended	end	VERB
crl-16463	14	14	question	question	NOUN
crl-16463	14	15	:	:	PUNCT
crl-16463	14	16	“	"	PUNCT
crl-16463	14	17	please	please	INTJ
crl-16463	14	18	enter	enter	VERB
crl-16463	14	19	any	any	DET
crl-16463	14	20	comments	comment	NOUN
crl-16463	14	21	about	about	ADP
crl-16463	14	22	library	library	NOUN
crl-16463	14	23	service	service	NOUN
crl-16463	14	24	in	in	ADP
crl-16463	14	25	the	the	DET
crl-16463	14	26	box	box	NOUN
crl-16463	14	27	below	below	ADV
crl-16463	14	28	.	.	PUNCT
crl-16463	14	29	”	"	PUNCT
crl-16463	15	1	respondents	respondent	NOUN
crl-16463	15	2	are	be	AUX
crl-16463	15	3	free	free	ADJ
crl-16463	15	4	to	to	PART
crl-16463	15	5	discuss	discuss	VERB
crl-16463	15	6	any	any	DET
crl-16463	15	7	topic	topic	NOUN
crl-16463	15	8	of	of	ADP
crl-16463	15	9	their	their	PRON
crl-16463	15	10	choice	choice	NOUN
crl-16463	15	11	.	.	PUNCT
crl-16463	16	1	often	often	ADV
crl-16463	16	2	respondents	respondent	NOUN
crl-16463	16	3	discuss	discuss	VERB
crl-16463	16	4	items	item	NOUN
crl-16463	16	5	of	of	ADP
crl-16463	16	6	importance	importance	NOUN
crl-16463	16	7	to	to	ADP
crl-16463	16	8	them	they	PRON
crl-16463	16	9	.	.	PUNCT
crl-16463	17	1	approximately	approximately	ADV
crl-16463	17	2	40	40	NUM
crl-16463	17	3	percent	percent	NOUN
crl-16463	17	4	of	of	ADP
crl-16463	17	5	respondents	respondent	NOUN
crl-16463	17	6	provide	provide	VERB
crl-16463	17	7	textual	textual	ADJ
crl-16463	17	8	comments.8	comments.8	PROPN
crl-16463	17	9	many	many	ADJ
crl-16463	17	10	libraries	library	NOUN
crl-16463	17	11	find	find	VERB
crl-16463	17	12	these	these	DET
crl-16463	17	13	comments	comment	NOUN
crl-16463	17	14	helpful	helpful	ADJ
crl-16463	17	15	since	since	SCONJ
crl-16463	17	16	they	they	PRON
crl-16463	17	17	provide	provide	VERB
crl-16463	17	18	a	a	DET
crl-16463	17	19	level	level	NOUN
crl-16463	17	20	of	of	ADP
crl-16463	17	21	insight	insight	NOUN
crl-16463	17	22	not	not	PART
crl-16463	17	23	captured	capture	VERB
crl-16463	17	24	by	by	ADP
crl-16463	17	25	the	the	DET
crl-16463	17	26	closed	close	VERB
crl-16463	17	27	-	-	PUNCT
crl-16463	17	28	ended	end	VERB
crl-16463	17	29	likert	likert	NOUN
crl-16463	17	30	-	-	ADJ
crl-16463	17	31	scaled	scale	VERB
crl-16463	17	32	questions	question	NOUN
crl-16463	17	33	in	in	ADP
crl-16463	17	34	the	the	DET
crl-16463	17	35	libqual+	libqual+	ADP
crl-16463	17	36	survey	survey	NOUN
crl-16463	17	37	.	.	PUNCT
crl-16463	18	1	though	though	SCONJ
crl-16463	18	2	several	several	ADJ
crl-16463	18	3	researchers	researcher	NOUN
crl-16463	18	4	have	have	AUX
crl-16463	18	5	written	write	VERB
crl-16463	18	6	about	about	ADP
crl-16463	18	7	the	the	DET
crl-16463	18	8	analysis	analysis	NOUN
crl-16463	18	9	of	of	ADP
crl-16463	18	10	quantitative	quantitative	ADJ
crl-16463	18	11	libqual+	libqual+	ADP
crl-16463	18	12	data	datum	NOUN
crl-16463	18	13	,	,	PUNCT
crl-16463	18	14	very	very	ADV
crl-16463	18	15	few	few	ADJ
crl-16463	18	16	have	have	AUX
crl-16463	18	17	written	write	VERB
crl-16463	18	18	about	about	ADP
crl-16463	18	19	the	the	DET
crl-16463	18	20	analysis	analysis	NOUN
crl-16463	18	21	of	of	ADP
crl-16463	18	22	qualitative	qualitative	NOUN
crl-16463	18	23	libqual+	libqual+	ADP
crl-16463	18	24	data	datum	NOUN
crl-16463	18	25	.	.	PUNCT
crl-16463	19	1	more	more	ADJ
crl-16463	19	2	research	research	NOUN
crl-16463	19	3	on	on	ADP
crl-16463	19	4	the	the	DET
crl-16463	19	5	utility	utility	NOUN
crl-16463	19	6	of	of	ADP
crl-16463	19	7	conducting	conduct	VERB
crl-16463	19	8	a	a	DET
crl-16463	19	9	qualitative	qualitative	ADJ
crl-16463	19	10	analysis	analysis	NOUN
crl-16463	19	11	on	on	ADP
crl-16463	19	12	libqual+	libqual+	ADP
crl-16463	19	13	survey	survey	NOUN
crl-16463	19	14	data	data	NOUN
crl-16463	19	15	is	be	AUX
crl-16463	19	16	needed.9	needed.9	NOUN
crl-16463	19	17	given	give	VERB
crl-16463	19	18	the	the	DET
crl-16463	19	19	additional	additional	ADJ
crl-16463	19	20	insight	insight	NOUN
crl-16463	19	21	an	an	DET
crl-16463	19	22	understanding	understanding	NOUN
crl-16463	19	23	of	of	ADP
crl-16463	19	24	libqual+	libqual+	ADP
crl-16463	19	25	comments	comment	NOUN
crl-16463	19	26	could	could	AUX
crl-16463	19	27	potentially	potentially	ADV
crl-16463	19	28	provide	provide	VERB
crl-16463	19	29	library	library	ADJ
crl-16463	19	30	decision	decision	NOUN
crl-16463	19	31	-	-	PUNCT
crl-16463	19	32	makers	maker	NOUN
crl-16463	19	33	,	,	PUNCT
crl-16463	19	34	libraries	library	NOUN
crl-16463	19	35	would	would	AUX
crl-16463	19	36	benefit	benefit	VERB
crl-16463	19	37	from	from	ADP
crl-16463	19	38	practical	practical	ADJ
crl-16463	19	39	instructions	instruction	NOUN
crl-16463	19	40	on	on	ADP
crl-16463	19	41	how	how	SCONJ
crl-16463	19	42	to	to	PART
crl-16463	19	43	analyze	analyze	VERB
crl-16463	19	44	comments	comment	NOUN
crl-16463	19	45	from	from	ADP
crl-16463	19	46	the	the	DET
crl-16463	19	47	open	open	ADV
crl-16463	19	48	-	-	PUNCT
crl-16463	19	49	ended	end	VERB
crl-16463	19	50	question	question	NOUN
crl-16463	19	51	found	find	VERB
crl-16463	19	52	in	in	ADP
crl-16463	19	53	the	the	DET
crl-16463	19	54	libqual+	libqual+	X
crl-16463	19	55	survey	survey	NOUN
crl-16463	19	56	.	.	PUNCT
crl-16463	20	1	one	one	NUM
crl-16463	20	2	potential	potential	ADJ
crl-16463	20	3	avenue	avenue	NOUN
crl-16463	20	4	worthy	worthy	ADJ
crl-16463	20	5	of	of	ADP
crl-16463	20	6	exploration	exploration	NOUN
crl-16463	20	7	is	be	AUX
crl-16463	20	8	the	the	DET
crl-16463	20	9	utility	utility	NOUN
crl-16463	20	10	of	of	ADP
crl-16463	20	11	customer	customer	NOUN
crl-16463	20	12	importance	importance	NOUN
crl-16463	20	13	-	-	PUNCT
crl-16463	20	14	satisfaction	satisfaction	NOUN
crl-16463	20	15	matrices	matrix	NOUN
crl-16463	20	16	to	to	PART
crl-16463	20	17	help	help	VERB
crl-16463	20	18	decipher	decipher	ADJ
crl-16463	20	19	qualitative	qualitative	ADJ
crl-16463	20	20	comments	comment	NOUN
crl-16463	20	21	.	.	PUNCT
crl-16463	21	1	importance	importance	NOUN
crl-16463	21	2	-	-	PUNCT
crl-16463	21	3	satisfaction	satisfaction	NOUN
crl-16463	21	4	matrices	matrix	NOUN
crl-16463	21	5	(	(	PUNCT
crl-16463	21	6	such	such	ADJ
crl-16463	21	7	as	as	ADP
crl-16463	21	8	importance	importance	NOUN
crl-16463	21	9	-	-	PUNCT
crl-16463	21	10	satisfaction	satisfaction	NOUN
crl-16463	21	11	charts	chart	NOUN
crl-16463	21	12	or	or	CCONJ
crl-16463	21	13	service	service	NOUN
crl-16463	21	14	attribute	attribute	NOUN
crl-16463	21	15	matrices	matrix	NOUN
crl-16463	21	16	)	)	PUNCT
crl-16463	21	17	are	be	AUX
crl-16463	21	18	popular	popular	ADJ
crl-16463	21	19	information	information	NOUN
crl-16463	21	20	dissemination	dissemination	NOUN
crl-16463	21	21	tools	tool	NOUN
crl-16463	21	22	used	use	VERB
crl-16463	21	23	by	by	ADP
crl-16463	21	24	marketing	market	VERB
crl-16463	21	25	researchers	researcher	NOUN
crl-16463	21	26	to	to	PART
crl-16463	21	27	highlight	highlight	VERB
crl-16463	21	28	customer	customer	NOUN
crl-16463	21	29	perceptions	perception	NOUN
crl-16463	21	30	toward	toward	ADP
crl-16463	21	31	the	the	DET
crl-16463	21	32	importance	importance	NOUN
crl-16463	21	33	of	of	ADP
crl-16463	21	34	,	,	PUNCT
crl-16463	21	35	and	and	CCONJ
crl-16463	21	36	satisfaction	satisfaction	NOUN
crl-16463	21	37	with	with	ADP
crl-16463	21	38	,	,	PUNCT
crl-16463	21	39	an	an	DET
crl-16463	21	40	organization	organization	NOUN
crl-16463	21	41	’s	’s	PART
crl-16463	21	42	services.10	services.10	NOUN
crl-16463	21	43	these	these	DET
crl-16463	21	44	matrices	matrix	NOUN
crl-16463	21	45	are	be	AUX
crl-16463	21	46	known	know	VERB
crl-16463	21	47	to	to	PART
crl-16463	21	48	be	be	AUX
crl-16463	21	49	low	low	ADJ
crl-16463	21	50	-	-	PUNCT
crl-16463	21	51	cost	cost	NOUN
crl-16463	21	52	,	,	PUNCT
crl-16463	21	53	easily	easily	ADV
crl-16463	21	54	understood	understand	VERB
crl-16463	21	55	techniques	technique	NOUN
crl-16463	21	56	that	that	PRON
crl-16463	21	57	can	can	AUX
crl-16463	21	58	yield	yield	VERB
crl-16463	21	59	insight	insight	NOUN
crl-16463	21	60	into	into	ADP
crl-16463	21	61	areas	area	NOUN
crl-16463	21	62	where	where	SCONJ
crl-16463	21	63	organizations	organization	NOUN
crl-16463	21	64	should	should	AUX
crl-16463	21	65	devote	devote	VERB
crl-16463	21	66	more	more	ADJ
crl-16463	21	67	attention	attention	NOUN
crl-16463	21	68	(	(	PUNCT
crl-16463	21	69	in	in	ADP
crl-16463	21	70	other	other	ADJ
crl-16463	21	71	words	word	NOUN
crl-16463	21	72	,	,	PUNCT
crl-16463	21	73	areas	area	NOUN
crl-16463	21	74	of	of	ADP
crl-16463	21	75	high	high	ADJ
crl-16463	21	76	importance	importance	NOUN
crl-16463	21	77	where	where	SCONJ
crl-16463	21	78	customers	customer	NOUN
crl-16463	21	79	are	be	AUX
crl-16463	21	80	the	the	DET
crl-16463	21	81	least	least	ADJ
crl-16463	21	82	satisfied).11	satisfied).11	NOUN
crl-16463	21	83	specifically	specifically	ADV
crl-16463	21	84	,	,	PUNCT
crl-16463	21	85	these	these	DET
crl-16463	21	86	matrices	matrix	NOUN
crl-16463	21	87	are	be	AUX
crl-16463	21	88	useful	useful	ADJ
crl-16463	21	89	in	in	ADP
crl-16463	21	90	pinpointing	pinpoint	VERB
crl-16463	21	91	primary	primary	ADJ
crl-16463	21	92	and	and	CCONJ
crl-16463	21	93	secondary	secondary	ADJ
crl-16463	21	94	opportunities	opportunity	NOUN
crl-16463	21	95	for	for	ADP
crl-16463	21	96	improvement	improvement	NOUN
crl-16463	21	97	,	,	PUNCT
crl-16463	21	98	areas	area	NOUN
crl-16463	21	99	to	to	PART
crl-16463	21	100	place	place	VERB
crl-16463	21	101	continued	continued	ADJ
crl-16463	21	102	emphasis	emphasis	NOUN
crl-16463	21	103	,	,	PUNCT
crl-16463	21	104	and	and	CCONJ
crl-16463	21	105	areas	area	NOUN
crl-16463	21	106	where	where	SCONJ
crl-16463	21	107	expectations	expectation	NOUN
crl-16463	21	108	are	be	AUX
crl-16463	21	109	exceeded.12	exceeded.12	NOUN
crl-16463	21	110	it	it	PRON
crl-16463	21	111	is	be	AUX
crl-16463	21	112	important	important	ADJ
crl-16463	21	113	to	to	PART
crl-16463	21	114	recognize	recognize	VERB
crl-16463	21	115	that	that	PRON
crl-16463	21	116	,	,	PUNCT
crl-16463	21	117	by	by	ADP
crl-16463	21	118	recommending	recommend	VERB
crl-16463	21	119	the	the	DET
crl-16463	21	120	use	use	NOUN
crl-16463	21	121	of	of	ADP
crl-16463	21	122	importance	importance	NOUN
crl-16463	21	123	-	-	PUNCT
crl-16463	21	124	satisfaction	satisfaction	NOUN
crl-16463	21	125	matrices	matrix	NOUN
crl-16463	21	126	,	,	PUNCT
crl-16463	21	127	the	the	DET
crl-16463	21	128	authors	author	NOUN
crl-16463	21	129	of	of	ADP
crl-16463	21	130	the	the	DET
crl-16463	21	131	paper	paper	NOUN
crl-16463	21	132	are	be	AUX
crl-16463	21	133	not	not	PART
crl-16463	21	134	advocating	advocate	VERB
crl-16463	21	135	the	the	DET
crl-16463	21	136	abandonment	abandonment	NOUN
crl-16463	21	137	of	of	ADP
crl-16463	21	138	a	a	DET
crl-16463	21	139	detailed	detailed	ADJ
crl-16463	21	140	review	review	NOUN
crl-16463	21	141	of	of	ADP
crl-16463	21	142	individual	individual	ADJ
crl-16463	21	143	comments	comment	NOUN
crl-16463	21	144	.	.	PUNCT
crl-16463	22	1	indeed	indeed	ADV
crl-16463	22	2	,	,	PUNCT
crl-16463	22	3	it	it	PRON
crl-16463	22	4	is	be	AUX
crl-16463	22	5	only	only	ADV
crl-16463	22	6	after	after	ADP
crl-16463	22	7	a	a	DET
crl-16463	22	8	careful	careful	ADJ
crl-16463	22	9	reading	reading	NOUN
crl-16463	22	10	and	and	CCONJ
crl-16463	22	11	analysis	analysis	NOUN
crl-16463	22	12	of	of	ADP
crl-16463	22	13	the	the	DET
crl-16463	22	14	comments	comment	NOUN
crl-16463	22	15	made	make	VERB
crl-16463	22	16	by	by	ADP
crl-16463	22	17	survey	survey	NOUN
crl-16463	22	18	respondents	respondent	NOUN
crl-16463	22	19	that	that	SCONJ
crl-16463	22	20	the	the	DET
crl-16463	22	21	information	information	NOUN
crl-16463	22	22	-	-	PUNCT
crl-16463	22	23	satisfaction	satisfaction	NOUN
crl-16463	22	24	matrices	matrix	NOUN
crl-16463	22	25	can	can	AUX
crl-16463	22	26	be	be	AUX
crl-16463	22	27	created	create	VERB
crl-16463	22	28	.	.	PUNCT
crl-16463	23	1	given	give	VERB
crl-16463	23	2	this	this	PRON
crl-16463	23	3	,	,	PUNCT
crl-16463	23	4	several	several	ADJ
crl-16463	23	5	questions	question	NOUN
crl-16463	23	6	arise	arise	VERB
crl-16463	23	7	about	about	ADP
crl-16463	23	8	conducting	conduct	VERB
crl-16463	23	9	a	a	DET
crl-16463	23	10	qualitative	qualitative	ADJ
crl-16463	23	11	analysis	analysis	NOUN
crl-16463	23	12	of	of	ADP
crl-16463	23	13	libqual+	libqual+	ADP
crl-16463	23	14	data	datum	NOUN
crl-16463	23	15	.	.	PUNCT
crl-16463	24	1	how	how	SCONJ
crl-16463	24	2	should	should	AUX
crl-16463	24	3	libraries	library	NOUN
crl-16463	24	4	go	go	VERB
crl-16463	24	5	about	about	ADP
crl-16463	24	6	analyzing	analyze	VERB
crl-16463	24	7	libqual+	libqual+	ADP
crl-16463	24	8	comments	comment	NOUN
crl-16463	24	9	in	in	ADP
crl-16463	24	10	a	a	DET
crl-16463	24	11	systematic	systematic	ADJ
crl-16463	24	12	,	,	PUNCT
crl-16463	24	13	objective	objective	ADJ
crl-16463	24	14	way	way	NOUN
crl-16463	24	15	that	that	PRON
crl-16463	24	16	provides	provide	VERB
crl-16463	24	17	library	library	ADJ
crl-16463	24	18	decision	decision	NOUN
crl-16463	24	19	-	-	PUNCT
crl-16463	24	20	makers	maker	NOUN
crl-16463	24	21	with	with	ADP
crl-16463	24	22	valid	valid	ADJ
crl-16463	24	23	information	information	NOUN
crl-16463	24	24	for	for	ADP
crl-16463	24	25	decision	decision	NOUN
crl-16463	24	26	-	-	PUNCT
crl-16463	24	27	making	make	VERB
crl-16463	24	28	purposes	purpose	NOUN
crl-16463	24	29	?	?	PUNCT
crl-16463	25	1	what	what	DET
crl-16463	25	2	additional	additional	ADJ
crl-16463	25	3	insight	insight	NOUN
crl-16463	25	4	,	,	PUNCT
crl-16463	25	5	if	if	SCONJ
crl-16463	25	6	any	any	PRON
crl-16463	25	7	,	,	PUNCT
crl-16463	25	8	does	do	AUX
crl-16463	25	9	a	a	DET
crl-16463	25	10	qualitative	qualitative	ADJ
crl-16463	25	11	analysis	analysis	NOUN
crl-16463	25	12	of	of	ADP
crl-16463	25	13	the	the	DET
crl-16463	25	14	libqual+	libqual+	ADP
crl-16463	25	15	data	datum	NOUN
crl-16463	25	16	provide	provide	VERB
crl-16463	25	17	over	over	ADP
crl-16463	25	18	that	that	PRON
crl-16463	25	19	of	of	ADP
crl-16463	25	20	a	a	DET
crl-16463	25	21	quantitative	quantitative	ADJ
crl-16463	25	22	analysis	analysis	NOUN
crl-16463	25	23	?	?	PUNCT
crl-16463	26	1	given	give	VERB
crl-16463	26	2	that	that	PRON
crl-16463	26	3	qualitative	qualitative	ADJ
crl-16463	26	4	analysis	analysis	NOUN
crl-16463	26	5	tends	tend	VERB
crl-16463	26	6	to	to	PART
crl-16463	26	7	be	be	AUX
crl-16463	26	8	a	a	DET
crl-16463	26	9	more	more	ADJ
crl-16463	26	10	time	time	NOUN
crl-16463	26	11	-	-	PUNCT
crl-16463	26	12	consuming	consume	VERB
crl-16463	26	13	and	and	CCONJ
crl-16463	26	14	energy	energy	NOUN
crl-16463	26	15	-	-	PUNCT
crl-16463	26	16	expending	expend	VERB
crl-16463	26	17	exercise	exercise	NOUN
crl-16463	26	18	than	than	ADP
crl-16463	26	19	quantitative	quantitative	ADJ
crl-16463	26	20	analysis	analysis	NOUN
crl-16463	26	21	procedures	procedure	NOUN
crl-16463	26	22	,	,	PUNCT
crl-16463	26	23	is	be	AUX
crl-16463	26	24	the	the	DET
crl-16463	26	25	extra	extra	ADJ
crl-16463	26	26	effort	effort	NOUN
crl-16463	26	27	of	of	ADP
crl-16463	26	28	analyzing	analyze	VERB
crl-16463	26	29	libqual+	libqual+	ADP
crl-16463	26	30	comments	comment	NOUN
crl-16463	26	31	worth	worth	ADJ
crl-16463	26	32	the	the	DET
crl-16463	26	33	insight	insight	NOUN
crl-16463	26	34	gained	gain	VERB
crl-16463	26	35	?	?	PUNCT
crl-16463	27	1	finally	finally	ADV
crl-16463	27	2	,	,	PUNCT
crl-16463	27	3	to	to	ADP
crl-16463	27	4	what	what	DET
crl-16463	27	5	extent	extent	NOUN
crl-16463	27	6	are	be	AUX
crl-16463	27	7	importance	importance	NOUN
crl-16463	27	8	-	-	PUNCT
crl-16463	27	9	satisfaction	satisfaction	NOUN
crl-16463	27	10	matrices	matrix	NOUN
crl-16463	27	11	useful	useful	ADJ
crl-16463	27	12	in	in	ADP
crl-16463	27	13	assessing	assess	VERB
crl-16463	27	14	and	and	CCONJ
crl-16463	27	15	deciphering	decipher	VERB
crl-16463	27	16	qualitative	qualitative	NOUN
crl-16463	27	17	libqual+	libqual+	ADP
crl-16463	27	18	comments	comment	NOUN
crl-16463	27	19	as	as	ADP
crl-16463	27	20	a	a	DET
crl-16463	27	21	means	means	NOUN
crl-16463	27	22	of	of	ADP
crl-16463	27	23	identifying	identify	VERB
crl-16463	27	24	key	key	ADJ
crl-16463	27	25	priority	priority	NOUN
crl-16463	27	26	areas	area	NOUN
crl-16463	27	27	of	of	ADP
crl-16463	27	28	library	library	NOUN
crl-16463	27	29	service	service	NOUN
crl-16463	27	30	and	and	CCONJ
crl-16463	27	31	operations	operation	NOUN
crl-16463	27	32	that	that	PRON
crl-16463	27	33	need	need	VERB
crl-16463	27	34	to	to	PART
crl-16463	27	35	be	be	AUX
crl-16463	27	36	addressed	address	VERB
crl-16463	27	37	?	?	PUNCT
crl-16463	28	1	798	798	NUM
crl-16463	28	2	college	college	NOUN
crl-16463	28	3	&	&	CCONJ
crl-16463	28	4	research	research	PROPN
crl-16463	28	5	libraries	library	NOUN
crl-16463	28	6	september	september	PROPN
crl-16463	28	7	2015	2015	NUM
crl-16463	28	8	to	to	PART
crl-16463	28	9	find	find	VERB
crl-16463	28	10	answers	answer	NOUN
crl-16463	28	11	to	to	ADP
crl-16463	28	12	these	these	DET
crl-16463	28	13	questions	question	NOUN
crl-16463	28	14	,	,	PUNCT
crl-16463	28	15	the	the	DET
crl-16463	28	16	researchers	researcher	NOUN
crl-16463	28	17	conducted	conduct	VERB
crl-16463	28	18	a	a	DET
crl-16463	28	19	qualitative	qualitative	ADJ
crl-16463	28	20	analysis	analysis	NOUN
crl-16463	28	21	of	of	ADP
crl-16463	28	22	their	their	PRON
crl-16463	28	23	own	own	ADJ
crl-16463	28	24	university	university	NOUN
crl-16463	28	25	’s	’s	PART
crl-16463	28	26	most	most	ADV
crl-16463	28	27	-	-	PUNCT
crl-16463	28	28	recently	recently	ADV
crl-16463	28	29	administered	administer	VERB
crl-16463	28	30	libqual+	libqual+	ADP
crl-16463	28	31	survey	survey	NOUN
crl-16463	28	32	and	and	CCONJ
crl-16463	28	33	presented	present	VERB
crl-16463	28	34	their	their	PRON
crl-16463	28	35	findings	finding	NOUN
crl-16463	28	36	to	to	ADP
crl-16463	28	37	senior	senior	ADJ
crl-16463	28	38	library	library	NOUN
crl-16463	28	39	management	management	NOUN
crl-16463	28	40	using	use	VERB
crl-16463	28	41	importance	importance	NOUN
crl-16463	28	42	-	-	PUNCT
crl-16463	28	43	satisfaction	satisfaction	NOUN
crl-16463	28	44	matrices	matrix	NOUN
crl-16463	28	45	.	.	PUNCT
crl-16463	29	1	senior	senior	ADJ
crl-16463	29	2	library	library	NOUN
crl-16463	29	3	administrators	administrator	NOUN
crl-16463	29	4	at	at	ADP
crl-16463	29	5	mcmaster	mcmaster	PROPN
crl-16463	29	6	university	university	PROPN
crl-16463	29	7	supported	support	VERB
crl-16463	29	8	the	the	DET
crl-16463	29	9	study	study	NOUN
crl-16463	29	10	,	,	PUNCT
crl-16463	29	11	as	as	SCONJ
crl-16463	29	12	they	they	PRON
crl-16463	29	13	felt	feel	VERB
crl-16463	29	14	a	a	DET
crl-16463	29	15	qualitative	qualitative	ADJ
crl-16463	29	16	analysis	analysis	NOUN
crl-16463	29	17	of	of	ADP
crl-16463	29	18	libqual+	libqual+	ADP
crl-16463	29	19	comments	comment	NOUN
crl-16463	29	20	would	would	AUX
crl-16463	29	21	help	help	VERB
crl-16463	29	22	the	the	DET
crl-16463	29	23	library	library	NOUN
crl-16463	29	24	identify	identify	VERB
crl-16463	29	25	ways	way	NOUN
crl-16463	29	26	to	to	PART
crl-16463	29	27	offer	offer	VERB
crl-16463	29	28	better	well	ADJ
crl-16463	29	29	service	service	NOUN
crl-16463	29	30	to	to	ADP
crl-16463	29	31	its	its	PRON
crl-16463	29	32	constituents	constituent	NOUN
crl-16463	29	33	in	in	ADP
crl-16463	29	34	the	the	DET
crl-16463	29	35	future	future	NOUN
crl-16463	29	36	.	.	PUNCT
crl-16463	30	1	it	it	PRON
crl-16463	30	2	was	be	AUX
crl-16463	30	3	hoped	hope	VERB
crl-16463	30	4	that	that	SCONJ
crl-16463	30	5	analysis	analysis	NOUN
crl-16463	30	6	of	of	ADP
crl-16463	30	7	the	the	DET
crl-16463	30	8	qualitative	qualitative	ADJ
crl-16463	30	9	comments	comment	NOUN
crl-16463	30	10	via	via	ADP
crl-16463	30	11	the	the	DET
crl-16463	30	12	use	use	NOUN
crl-16463	30	13	of	of	ADP
crl-16463	30	14	importance	importance	NOUN
crl-16463	30	15	-	-	PUNCT
crl-16463	30	16	satisfaction	satisfaction	NOUN
crl-16463	30	17	matrices	matrix	NOUN
crl-16463	30	18	would	would	AUX
crl-16463	30	19	lead	lead	VERB
crl-16463	30	20	to	to	ADP
crl-16463	30	21	better	well	ADJ
crl-16463	30	22	understanding	understanding	NOUN
crl-16463	30	23	of	of	ADP
crl-16463	30	24	top	top	ADJ
crl-16463	30	25	priorities	priority	NOUN
crl-16463	30	26	and	and	CCONJ
crl-16463	30	27	yield	yield	VERB
crl-16463	30	28	better	well	ADJ
crl-16463	30	29	recommendations	recommendation	NOUN
crl-16463	30	30	on	on	ADP
crl-16463	30	31	improvements	improvement	NOUN
crl-16463	30	32	to	to	ADP
crl-16463	30	33	library	library	NOUN
crl-16463	30	34	services	service	NOUN
crl-16463	30	35	in	in	ADP
crl-16463	30	36	ways	way	NOUN
crl-16463	30	37	that	that	PRON
crl-16463	30	38	more	more	ADV
crl-16463	30	39	closely	closely	ADV
crl-16463	30	40	matched	match	VERB
crl-16463	30	41	library	library	NOUN
crl-16463	30	42	patron	patron	NOUN
crl-16463	30	43	needs	need	NOUN
crl-16463	30	44	,	,	PUNCT
crl-16463	30	45	expectations	expectation	NOUN
crl-16463	30	46	,	,	PUNCT
crl-16463	30	47	and	and	CCONJ
crl-16463	30	48	priorities	priority	NOUN
crl-16463	30	49	.	.	PUNCT
crl-16463	31	1	background	background	NOUN
crl-16463	31	2	qualitative	qualitative	ADJ
crl-16463	31	3	analysis	analysis	NOUN
crl-16463	31	4	of	of	ADP
crl-16463	31	5	libqual+	libqual+	ADP
crl-16463	31	6	data	data	NOUN
crl-16463	31	7	few	few	ADJ
crl-16463	31	8	studies	study	NOUN
crl-16463	31	9	exist	exist	VERB
crl-16463	31	10	that	that	PRON
crl-16463	31	11	discuss	discuss	VERB
crl-16463	31	12	the	the	DET
crl-16463	31	13	qualitative	qualitative	ADJ
crl-16463	31	14	analysis	analysis	NOUN
crl-16463	31	15	of	of	ADP
crl-16463	31	16	libqual+	libqual+	ADP
crl-16463	31	17	data.13	data.13	NOUN
crl-16463	31	18	of	of	ADP
crl-16463	31	19	the	the	DET
crl-16463	31	20	ones	one	NOUN
crl-16463	31	21	reported	report	VERB
crl-16463	31	22	in	in	ADP
crl-16463	31	23	the	the	DET
crl-16463	31	24	literature	literature	NOUN
crl-16463	31	25	,	,	PUNCT
crl-16463	31	26	two	two	NUM
crl-16463	31	27	stand	stand	VERB
crl-16463	31	28	out	out	ADP
crl-16463	31	29	in	in	ADP
crl-16463	31	30	terms	term	NOUN
crl-16463	31	31	of	of	ADP
crl-16463	31	32	the	the	DET
crl-16463	31	33	amount	amount	NOUN
crl-16463	31	34	of	of	ADP
crl-16463	31	35	detailed	detailed	ADJ
crl-16463	31	36	description	description	NOUN
crl-16463	31	37	provided	provide	VERB
crl-16463	31	38	on	on	ADP
crl-16463	31	39	how	how	SCONJ
crl-16463	31	40	to	to	PART
crl-16463	31	41	conduct	conduct	VERB
crl-16463	31	42	a	a	DET
crl-16463	31	43	qualitative	qualitative	ADJ
crl-16463	31	44	analysis	analysis	NOUN
crl-16463	31	45	of	of	ADP
crl-16463	31	46	libqual+	libqual+	ADP
crl-16463	31	47	comments	comment	NOUN
crl-16463	31	48	.	.	PUNCT
crl-16463	32	1	the	the	DET
crl-16463	32	2	first	first	ADJ
crl-16463	32	3	is	be	AUX
crl-16463	32	4	a	a	DET
crl-16463	32	5	study	study	NOUN
crl-16463	32	6	by	by	ADP
crl-16463	32	7	bradford	bradford	NOUN
crl-16463	32	8	and	and	CCONJ
crl-16463	32	9	bower.14	bower.14	NOUN
crl-16463	32	10	these	these	DET
crl-16463	32	11	authors	author	NOUN
crl-16463	32	12	provide	provide	VERB
crl-16463	32	13	an	an	DET
crl-16463	32	14	excellent	excellent	ADJ
crl-16463	32	15	overview	overview	NOUN
crl-16463	32	16	of	of	ADP
crl-16463	32	17	qualitative	qualitative	ADJ
crl-16463	32	18	analysis	analysis	NOUN
crl-16463	32	19	techniques	technique	NOUN
crl-16463	32	20	and	and	CCONJ
crl-16463	32	21	specifically	specifically	ADV
crl-16463	32	22	explain	explain	VERB
crl-16463	32	23	how	how	SCONJ
crl-16463	32	24	content	content	ADJ
crl-16463	32	25	analysis	analysis	NOUN
crl-16463	32	26	software	software	NOUN
crl-16463	32	27	can	can	AUX
crl-16463	32	28	be	be	AUX
crl-16463	32	29	used	use	VERB
crl-16463	32	30	to	to	PART
crl-16463	32	31	analyze	analyze	VERB
crl-16463	32	32	libqual+	libqual+	ADP
crl-16463	32	33	survey	survey	NOUN
crl-16463	32	34	data.15	data.15	NOUN
crl-16463	32	35	the	the	DET
crl-16463	32	36	second	second	NOUN
crl-16463	32	37	is	be	AUX
crl-16463	32	38	a	a	DET
crl-16463	32	39	study	study	NOUN
crl-16463	32	40	by	by	ADP
crl-16463	32	41	begay	begay	PROPN
crl-16463	32	42	et	et	PROPN
crl-16463	32	43	al.16	al.16	NOUN
crl-16463	32	44	these	these	DET
crl-16463	32	45	authors	author	NOUN
crl-16463	32	46	describe	describe	VERB
crl-16463	32	47	a	a	DET
crl-16463	32	48	grounded	ground	VERB
crl-16463	32	49	-	-	PUNCT
crl-16463	32	50	theory	theory	NOUN
crl-16463	32	51	approach	approach	NOUN
crl-16463	32	52	of	of	ADP
crl-16463	32	53	coding	code	VERB
crl-16463	32	54	and	and	CCONJ
crl-16463	32	55	analyzing	analyze	VERB
crl-16463	32	56	libqual+	libqual+	ADP
crl-16463	32	57	comments	comment	NOUN
crl-16463	32	58	made	make	VERB
crl-16463	32	59	by	by	ADP
crl-16463	32	60	library	library	ADJ
crl-16463	32	61	patrons	patron	NOUN
crl-16463	32	62	.	.	PUNCT
crl-16463	33	1	similar	similar	ADJ
crl-16463	33	2	to	to	ADP
crl-16463	33	3	the	the	DET
crl-16463	33	4	first	first	ADJ
crl-16463	33	5	study	study	NOUN
crl-16463	33	6	mentioned	mention	VERB
crl-16463	33	7	,	,	PUNCT
crl-16463	33	8	these	these	DET
crl-16463	33	9	authors	author	NOUN
crl-16463	33	10	used	use	VERB
crl-16463	33	11	text	text	NOUN
crl-16463	33	12	analysis	analysis	NOUN
crl-16463	33	13	software	software	NOUN
crl-16463	33	14	to	to	PART
crl-16463	33	15	help	help	VERB
crl-16463	33	16	code	code	VERB
crl-16463	33	17	library	library	PROPN
crl-16463	33	18	patron	patron	NOUN
crl-16463	33	19	comments	comment	VERB
crl-16463	33	20	into	into	ADP
crl-16463	33	21	categories	category	NOUN
crl-16463	33	22	and	and	CCONJ
crl-16463	33	23	explore	explore	VERB
crl-16463	33	24	relationships	relationship	NOUN
crl-16463	33	25	and	and	CCONJ
crl-16463	33	26	possible	possible	ADJ
crl-16463	33	27	associations	association	NOUN
crl-16463	33	28	between	between	ADP
crl-16463	33	29	the	the	DET
crl-16463	33	30	coded	code	VERB
crl-16463	33	31	comments.17	comments.17	NOUN
crl-16463	33	32	both	both	DET
crl-16463	33	33	studies	study	NOUN
crl-16463	33	34	are	be	AUX
crl-16463	33	35	similar	similar	ADJ
crl-16463	33	36	in	in	SCONJ
crl-16463	33	37	that	that	SCONJ
crl-16463	33	38	the	the	DET
crl-16463	33	39	authors	author	NOUN
crl-16463	33	40	illustrate	illustrate	VERB
crl-16463	33	41	the	the	DET
crl-16463	33	42	importance	importance	NOUN
crl-16463	33	43	of	of	ADP
crl-16463	33	44	methodically	methodically	ADV
crl-16463	33	45	analyzing	analyze	VERB
crl-16463	33	46	library	library	ADJ
crl-16463	33	47	survey	survey	NOUN
crl-16463	33	48	comments	comment	NOUN
crl-16463	33	49	using	use	VERB
crl-16463	33	50	well	well	ADV
crl-16463	33	51	-	-	PUNCT
crl-16463	33	52	known	know	VERB
crl-16463	33	53	structured	structured	ADJ
crl-16463	33	54	qualitative	qualitative	ADJ
crl-16463	33	55	analysis	analysis	NOUN
crl-16463	33	56	techniques	technique	NOUN
crl-16463	33	57	.	.	PUNCT
crl-16463	34	1	for	for	ADP
crl-16463	34	2	example	example	NOUN
crl-16463	34	3	,	,	PUNCT
crl-16463	34	4	the	the	DET
crl-16463	34	5	two	two	NUM
crl-16463	34	6	studies	study	NOUN
crl-16463	34	7	describe	describe	VERB
crl-16463	34	8	techniques	technique	NOUN
crl-16463	34	9	,	,	PUNCT
crl-16463	34	10	such	such	ADJ
crl-16463	34	11	as	as	ADP
crl-16463	34	12	open	open	ADJ
crl-16463	34	13	and	and	CCONJ
crl-16463	34	14	axial	axial	ADJ
crl-16463	34	15	coding	coding	NOUN
crl-16463	34	16	,	,	PUNCT
crl-16463	34	17	commonly	commonly	ADV
crl-16463	34	18	used	use	VERB
crl-16463	34	19	by	by	ADP
crl-16463	34	20	qualitative	qualitative	ADJ
crl-16463	34	21	researchers.18	researchers.18	NOUN
crl-16463	34	22	with	with	ADP
crl-16463	34	23	open	open	ADJ
crl-16463	34	24	coding	coding	NOUN
crl-16463	34	25	,	,	PUNCT
crl-16463	34	26	the	the	DET
crl-16463	34	27	researcher	researcher	NOUN
crl-16463	34	28	breaks	break	VERB
crl-16463	34	29	down	down	ADP
crl-16463	34	30	,	,	PUNCT
crl-16463	34	31	examines	examine	NOUN
crl-16463	34	32	,	,	PUNCT
crl-16463	34	33	compares	compare	NOUN
crl-16463	34	34	,	,	PUNCT
crl-16463	34	35	conceptualizes	conceptualize	VERB
crl-16463	34	36	,	,	PUNCT
crl-16463	34	37	and	and	CCONJ
crl-16463	34	38	categorizes	categorize	VERB
crl-16463	34	39	data	datum	NOUN
crl-16463	34	40	.	.	PUNCT
crl-16463	35	1	with	with	ADP
crl-16463	35	2	axial	axial	ADJ
crl-16463	35	3	coding	coding	NOUN
crl-16463	35	4	,	,	PUNCT
crl-16463	35	5	relationships	relationship	NOUN
crl-16463	35	6	between	between	ADP
crl-16463	35	7	categories	category	NOUN
crl-16463	35	8	and	and	CCONJ
crl-16463	35	9	subcategories	subcategorie	NOUN
crl-16463	35	10	of	of	ADP
crl-16463	35	11	coded	code	VERB
crl-16463	35	12	comments	comment	NOUN
crl-16463	35	13	are	be	AUX
crl-16463	35	14	established	establish	VERB
crl-16463	35	15	and	and	CCONJ
crl-16463	35	16	used	use	VERB
crl-16463	35	17	to	to	PART
crl-16463	35	18	merge	merge	VERB
crl-16463	35	19	categories	category	NOUN
crl-16463	35	20	back	back	ADV
crl-16463	35	21	together	together	ADV
crl-16463	35	22	.	.	PUNCT
crl-16463	36	1	the	the	DET
crl-16463	36	2	result	result	NOUN
crl-16463	36	3	is	be	AUX
crl-16463	36	4	a	a	DET
crl-16463	36	5	final	final	ADJ
crl-16463	36	6	“	"	PUNCT
crl-16463	36	7	codebook	codebook	NOUN
crl-16463	36	8	”	"	PUNCT
crl-16463	36	9	comprising	comprise	VERB
crl-16463	36	10	a	a	DET
crl-16463	36	11	hierarchy	hierarchy	NOUN
crl-16463	36	12	of	of	ADP
crl-16463	36	13	categories	category	NOUN
crl-16463	36	14	and	and	CCONJ
crl-16463	36	15	a	a	DET
crl-16463	36	16	data	datum	NOUN
crl-16463	36	17	set	set	VERB
crl-16463	36	18	of	of	ADP
crl-16463	36	19	qualitative	qualitative	ADJ
crl-16463	36	20	comments	comment	NOUN
crl-16463	36	21	“	"	PUNCT
crl-16463	36	22	coded	code	VERB
crl-16463	36	23	”	"	PUNCT
crl-16463	36	24	to	to	ADP
crl-16463	36	25	categories	category	NOUN
crl-16463	36	26	in	in	ADP
crl-16463	36	27	the	the	DET
crl-16463	36	28	codebook	codebook	NOUN
crl-16463	36	29	.	.	PUNCT
crl-16463	37	1	the	the	DET
crl-16463	37	2	two	two	NUM
crl-16463	37	3	studies	study	NOUN
crl-16463	37	4	are	be	AUX
crl-16463	37	5	also	also	ADV
crl-16463	37	6	similar	similar	ADJ
crl-16463	37	7	in	in	ADP
crl-16463	37	8	their	their	PRON
crl-16463	37	9	explanation	explanation	NOUN
crl-16463	37	10	of	of	ADP
crl-16463	37	11	how	how	SCONJ
crl-16463	37	12	to	to	PART
crl-16463	37	13	display	display	VERB
crl-16463	37	14	and	and	CCONJ
crl-16463	37	15	report	report	VERB
crl-16463	37	16	coded	code	VERB
crl-16463	37	17	comments	comment	NOUN
crl-16463	37	18	to	to	ADP
crl-16463	37	19	library	library	NOUN
crl-16463	37	20	administrators	administrator	NOUN
crl-16463	37	21	and	and	CCONJ
crl-16463	37	22	work	work	NOUN
crl-16463	37	23	colleagues	colleague	NOUN
crl-16463	37	24	.	.	PUNCT
crl-16463	38	1	both	both	PRON
crl-16463	38	2	describe	describe	VERB
crl-16463	38	3	the	the	DET
crl-16463	38	4	use	use	NOUN
crl-16463	38	5	of	of	ADP
crl-16463	38	6	“	"	PUNCT
crl-16463	38	7	frequency	frequency	NOUN
crl-16463	38	8	lists	list	NOUN
crl-16463	38	9	”	"	PUNCT
crl-16463	38	10	to	to	PART
crl-16463	38	11	display	display	VERB
crl-16463	38	12	a	a	DET
crl-16463	38	13	rank	rank	NOUN
crl-16463	38	14	order	order	NOUN
crl-16463	38	15	of	of	ADP
crl-16463	38	16	the	the	DET
crl-16463	38	17	most	most	ADV
crl-16463	38	18	commonly	commonly	ADV
crl-16463	38	19	coded	code	VERB
crl-16463	38	20	categories	category	NOUN
crl-16463	38	21	,	,	PUNCT
crl-16463	38	22	and	and	CCONJ
crl-16463	38	23	the	the	DET
crl-16463	38	24	merit	merit	NOUN
crl-16463	38	25	of	of	ADP
crl-16463	38	26	using	use	VERB
crl-16463	38	27	frequency	frequency	NOUN
crl-16463	38	28	lists	list	NOUN
crl-16463	38	29	to	to	PART
crl-16463	38	30	communicate	communicate	VERB
crl-16463	38	31	the	the	DET
crl-16463	38	32	relative	relative	ADJ
crl-16463	38	33	importance	importance	NOUN
crl-16463	38	34	of	of	ADP
crl-16463	38	35	items	item	NOUN
crl-16463	38	36	on	on	ADP
crl-16463	38	37	the	the	DET
crl-16463	38	38	list	list	NOUN
crl-16463	38	39	to	to	ADP
crl-16463	38	40	one	one	NUM
crl-16463	38	41	another	another	DET
crl-16463	38	42	.	.	PUNCT
crl-16463	39	1	the	the	DET
crl-16463	39	2	underlying	underlie	VERB
crl-16463	39	3	concept	concept	NOUN
crl-16463	39	4	here	here	ADV
crl-16463	39	5	is	be	AUX
crl-16463	39	6	that	that	SCONJ
crl-16463	39	7	the	the	DET
crl-16463	39	8	greater	great	ADJ
crl-16463	39	9	the	the	DET
crl-16463	39	10	frequency	frequency	NOUN
crl-16463	39	11	of	of	ADP
crl-16463	39	12	any	any	DET
crl-16463	39	13	particular	particular	ADJ
crl-16463	39	14	category	category	NOUN
crl-16463	39	15	on	on	ADP
crl-16463	39	16	the	the	DET
crl-16463	39	17	list	list	NOUN
crl-16463	39	18	,	,	PUNCT
crl-16463	39	19	the	the	PRON
crl-16463	39	20	more	more	ADV
crl-16463	39	21	likely	likely	ADJ
crl-16463	39	22	that	that	DET
crl-16463	39	23	category	category	NOUN
crl-16463	39	24	is	be	AUX
crl-16463	39	25	of	of	ADP
crl-16463	39	26	heightened	heightened	ADJ
crl-16463	39	27	concern	concern	NOUN
crl-16463	39	28	to	to	ADP
crl-16463	39	29	library	library	NOUN
crl-16463	39	30	patrons	patron	NOUN
crl-16463	39	31	.	.	PUNCT
crl-16463	40	1	two	two	NUM
crl-16463	40	2	items	item	NOUN
crl-16463	40	3	from	from	ADP
crl-16463	40	4	these	these	DET
crl-16463	40	5	studies	study	NOUN
crl-16463	40	6	are	be	AUX
crl-16463	40	7	of	of	ADP
crl-16463	40	8	particular	particular	ADJ
crl-16463	40	9	relevance	relevance	NOUN
crl-16463	40	10	to	to	ADP
crl-16463	40	11	this	this	DET
crl-16463	40	12	paper	paper	NOUN
crl-16463	40	13	.	.	PUNCT
crl-16463	41	1	the	the	DET
crl-16463	41	2	first	first	ADJ
crl-16463	41	3	is	be	AUX
crl-16463	41	4	the	the	DET
crl-16463	41	5	structure	structure	NOUN
crl-16463	41	6	of	of	ADP
crl-16463	41	7	bradford	bradford	NOUN
crl-16463	41	8	and	and	CCONJ
crl-16463	41	9	bower	bower	PROPN
crl-16463	41	10	’s	’s	PART
crl-16463	41	11	frequency	frequency	NOUN
crl-16463	41	12	list	list	NOUN
crl-16463	41	13	.	.	PUNCT
crl-16463	42	1	they	they	PRON
crl-16463	42	2	devised	devise	VERB
crl-16463	42	3	their	their	PRON
crl-16463	42	4	category	category	NOUN
crl-16463	42	5	naming	name	VERB
crl-16463	42	6	structure	structure	NOUN
crl-16463	42	7	to	to	PART
crl-16463	42	8	embed	embed	VERB
crl-16463	42	9	attributed	attribute	VERB
crl-16463	42	10	meaning	meaning	NOUN
crl-16463	42	11	.	.	PUNCT
crl-16463	43	1	for	for	ADP
crl-16463	43	2	example	example	NOUN
crl-16463	43	3	,	,	PUNCT
crl-16463	43	4	by	by	ADP
crl-16463	43	5	coding	code	VERB
crl-16463	43	6	the	the	DET
crl-16463	43	7	category	category	NOUN
crl-16463	43	8	pertaining	pertain	VERB
crl-16463	43	9	to	to	ADP
crl-16463	43	10	collections	collection	NOUN
crl-16463	43	11	as	as	ADP
crl-16463	43	12	“	"	PUNCT
crl-16463	43	13	collection	collection	NOUN
crl-16463	43	14	—	—	PUNCT
crl-16463	43	15	negative	negative	ADJ
crl-16463	43	16	”	"	PUNCT
crl-16463	43	17	and	and	CCONJ
crl-16463	43	18	“	"	PUNCT
crl-16463	43	19	collection	collection	NOUN
crl-16463	43	20	—	—	PUNCT
crl-16463	43	21	positive	positive	ADJ
crl-16463	43	22	,	,	PUNCT
crl-16463	43	23	”	"	PUNCT
crl-16463	43	24	the	the	DET
crl-16463	43	25	list	list	NOUN
crl-16463	43	26	provides	provide	VERB
crl-16463	43	27	a	a	DET
crl-16463	43	28	mechanism	mechanism	NOUN
crl-16463	43	29	by	by	ADP
crl-16463	43	30	which	which	PRON
crl-16463	43	31	to	to	PART
crl-16463	43	32	easily	easily	ADV
crl-16463	43	33	discern	discern	VERB
crl-16463	43	34	how	how	SCONJ
crl-16463	43	35	many	many	ADJ
crl-16463	43	36	comments	comment	NOUN
crl-16463	43	37	about	about	ADP
crl-16463	43	38	the	the	DET
crl-16463	43	39	library	library	ADJ
crl-16463	43	40	collection	collection	NOUN
crl-16463	43	41	were	be	AUX
crl-16463	43	42	positive	positive	ADJ
crl-16463	43	43	or	or	CCONJ
crl-16463	43	44	negative	negative	ADJ
crl-16463	43	45	in	in	ADP
crl-16463	43	46	nature	nature	NOUN
crl-16463	43	47	when	when	SCONJ
crl-16463	43	48	these	these	DET
crl-16463	43	49	categories	category	NOUN
crl-16463	43	50	were	be	AUX
crl-16463	43	51	displayed	display	VERB
crl-16463	43	52	.	.	PUNCT
crl-16463	44	1	the	the	DET
crl-16463	44	2	second	second	ADJ
crl-16463	44	3	was	be	AUX
crl-16463	44	4	how	how	SCONJ
crl-16463	44	5	begay	begay	ADJ
crl-16463	44	6	et	et	PROPN
crl-16463	44	7	al	al	PROPN
crl-16463	44	8	.	.	PROPN
crl-16463	44	9	organized	organize	VERB
crl-16463	44	10	categories	category	NOUN
crl-16463	44	11	in	in	ADP
crl-16463	44	12	their	their	PRON
crl-16463	44	13	list	list	NOUN
crl-16463	44	14	according	accord	VERB
crl-16463	44	15	to	to	ADP
crl-16463	44	16	demographic	demographic	ADJ
crl-16463	44	17	group	group	NOUN
crl-16463	44	18	(	(	PUNCT
crl-16463	44	19	such	such	ADJ
crl-16463	44	20	as	as	ADP
crl-16463	44	21	“	"	PUNCT
crl-16463	44	22	undergraduate	undergraduate	NOUN
crl-16463	44	23	,	,	PUNCT
crl-16463	44	24	”	"	PUNCT
crl-16463	44	25	“	"	PUNCT
crl-16463	44	26	graduate	graduate	NOUN
crl-16463	44	27	,	,	PUNCT
crl-16463	44	28	”	"	PUNCT
crl-16463	44	29	“	"	PUNCT
crl-16463	44	30	faculty	faculty	NOUN
crl-16463	44	31	,	,	PUNCT
crl-16463	44	32	”	"	PUNCT
crl-16463	44	33	“	"	PUNCT
crl-16463	44	34	staff	staff	NOUN
crl-16463	44	35	”	"	PUNCT
crl-16463	44	36	)	)	PUNCT
crl-16463	44	37	so	so	SCONJ
crl-16463	44	38	that	that	SCONJ
crl-16463	44	39	comparisons	comparison	NOUN
crl-16463	44	40	could	could	AUX
crl-16463	44	41	easily	easily	ADV
crl-16463	44	42	be	be	AUX
crl-16463	44	43	made	make	VERB
crl-16463	44	44	in	in	ADP
crl-16463	44	45	terms	term	NOUN
crl-16463	44	46	of	of	ADP
crl-16463	44	47	the	the	DET
crl-16463	44	48	frequency	frequency	NOUN
crl-16463	44	49	of	of	ADP
crl-16463	44	50	coding	code	VERB
crl-16463	44	51	categories	category	NOUN
crl-16463	44	52	by	by	ADP
crl-16463	44	53	user	user	NOUN
crl-16463	44	54	group	group	NOUN
crl-16463	44	55	.	.	PUNCT
crl-16463	45	1	both	both	PRON
crl-16463	45	2	of	of	ADP
crl-16463	45	3	these	these	DET
crl-16463	45	4	points	point	NOUN
crl-16463	45	5	were	be	AUX
crl-16463	45	6	taken	take	VERB
crl-16463	45	7	into	into	ADP
crl-16463	45	8	consideration	consideration	NOUN
crl-16463	45	9	for	for	ADP
crl-16463	45	10	the	the	DET
crl-16463	45	11	current	current	ADJ
crl-16463	45	12	study	study	NOUN
crl-16463	45	13	.	.	PUNCT
crl-16463	46	1	what	what	PRON
crl-16463	46	2	was	be	AUX
crl-16463	46	3	insightful	insightful	ADJ
crl-16463	46	4	was	be	AUX
crl-16463	46	5	the	the	DET
crl-16463	46	6	need	need	NOUN
crl-16463	46	7	to	to	PART
crl-16463	46	8	present	present	VERB
crl-16463	46	9	coded	code	VERB
crl-16463	46	10	library	library	ADJ
crl-16463	46	11	comments	comment	NOUN
crl-16463	46	12	in	in	ADP
crl-16463	46	13	a	a	DET
crl-16463	46	14	way	way	NOUN
crl-16463	46	15	that	that	PRON
crl-16463	46	16	getting	get	VERB
crl-16463	46	17	more	more	ADJ
crl-16463	46	18	value	value	NOUN
crl-16463	46	19	from	from	ADP
crl-16463	46	20	the	the	DET
crl-16463	46	21	libqual+	libqual+	NOUN
crl-16463	46	22	®	®	NOUN
crl-16463	46	23	survey	survey	NOUN
crl-16463	46	24	799	799	NUM
crl-16463	46	25	showcased	showcase	VERB
crl-16463	46	26	both	both	DET
crl-16463	46	27	the	the	DET
crl-16463	46	28	importance	importance	NOUN
crl-16463	46	29	of	of	ADP
crl-16463	46	30	coding	code	VERB
crl-16463	46	31	categories	category	NOUN
crl-16463	46	32	along	along	ADP
crl-16463	46	33	demographic	demographic	ADJ
crl-16463	46	34	lines	line	NOUN
crl-16463	46	35	,	,	PUNCT
crl-16463	46	36	as	as	ADV
crl-16463	46	37	well	well	ADV
crl-16463	46	38	as	as	ADP
crl-16463	46	39	the	the	DET
crl-16463	46	40	extent	extent	NOUN
crl-16463	46	41	to	to	PART
crl-16463	46	42	which	which	PRON
crl-16463	46	43	coded	code	VERB
crl-16463	46	44	comments	comment	NOUN
crl-16463	46	45	were	be	AUX
crl-16463	46	46	positive	positive	ADJ
crl-16463	46	47	or	or	CCONJ
crl-16463	46	48	negative	negative	ADJ
crl-16463	46	49	in	in	ADP
crl-16463	46	50	tone	tone	NOUN
crl-16463	46	51	.	.	PUNCT
crl-16463	47	1	this	this	PRON
crl-16463	47	2	led	lead	VERB
crl-16463	47	3	to	to	ADP
crl-16463	47	4	exploration	exploration	NOUN
crl-16463	47	5	of	of	ADP
crl-16463	47	6	importance	importance	NOUN
crl-16463	47	7	-	-	PUNCT
crl-16463	47	8	satisfaction	satisfaction	NOUN
crl-16463	47	9	matrices	matrix	NOUN
crl-16463	47	10	as	as	ADP
crl-16463	47	11	a	a	DET
crl-16463	47	12	potential	potential	ADJ
crl-16463	47	13	mechanism	mechanism	NOUN
crl-16463	47	14	to	to	PART
crl-16463	47	15	present	present	VERB
crl-16463	47	16	libqual+	libqual+	ADP
crl-16463	47	17	qualitative	qualitative	ADJ
crl-16463	47	18	survey	survey	NOUN
crl-16463	47	19	findings	finding	NOUN
crl-16463	47	20	.	.	PUNCT
crl-16463	48	1	importance	importance	NOUN
crl-16463	48	2	-	-	PUNCT
crl-16463	48	3	satisfaction	satisfaction	NOUN
crl-16463	48	4	matrices	matrix	NOUN
crl-16463	48	5	importance	importance	NOUN
crl-16463	48	6	-	-	PUNCT
crl-16463	48	7	satisfaction	satisfaction	NOUN
crl-16463	48	8	matrices	matrix	NOUN
crl-16463	48	9	are	be	AUX
crl-16463	48	10	a	a	DET
crl-16463	48	11	popular	popular	ADJ
crl-16463	48	12	information	information	NOUN
crl-16463	48	13	-	-	PUNCT
crl-16463	48	14	dissemination	dissemination	NOUN
crl-16463	48	15	tool	tool	NOUN
crl-16463	48	16	used	use	VERB
crl-16463	48	17	by	by	ADP
crl-16463	48	18	marketing	market	VERB
crl-16463	48	19	researchers	researcher	NOUN
crl-16463	48	20	across	across	ADP
crl-16463	48	21	a	a	DET
crl-16463	48	22	variety	variety	NOUN
crl-16463	48	23	of	of	ADP
crl-16463	48	24	industries	industry	NOUN
crl-16463	48	25	to	to	PART
crl-16463	48	26	highlight	highlight	VERB
crl-16463	48	27	customer	customer	NOUN
crl-16463	48	28	perceptions	perception	NOUN
crl-16463	48	29	toward	toward	ADP
crl-16463	48	30	the	the	DET
crl-16463	48	31	importance	importance	NOUN
crl-16463	48	32	of	of	ADP
crl-16463	48	33	,	,	PUNCT
crl-16463	48	34	and	and	CCONJ
crl-16463	48	35	satisfaction	satisfaction	NOUN
crl-16463	48	36	with	with	ADP
crl-16463	48	37	,	,	PUNCT
crl-16463	48	38	an	an	DET
crl-16463	48	39	organization	organization	NOUN
crl-16463	48	40	’s	’s	PART
crl-16463	48	41	services.19	services.19	NOUN
crl-16463	48	42	these	these	DET
crl-16463	48	43	matrices	matrix	NOUN
crl-16463	48	44	can	can	AUX
crl-16463	48	45	be	be	AUX
crl-16463	48	46	used	use	VERB
crl-16463	48	47	to	to	PART
crl-16463	48	48	assess	assess	VERB
crl-16463	48	49	customer	customer	NOUN
crl-16463	48	50	perceptions	perception	NOUN
crl-16463	48	51	of	of	ADP
crl-16463	48	52	the	the	DET
crl-16463	48	53	importance	importance	NOUN
crl-16463	48	54	of	of	ADP
crl-16463	48	55	,	,	PUNCT
crl-16463	48	56	and	and	CCONJ
crl-16463	48	57	satisfaction	satisfaction	NOUN
crl-16463	48	58	with	with	ADP
crl-16463	48	59	,	,	PUNCT
crl-16463	48	60	an	an	DET
crl-16463	48	61	organization	organization	NOUN
crl-16463	48	62	’s	’s	PART
crl-16463	48	63	services	service	NOUN
crl-16463	48	64	.	.	PUNCT
crl-16463	49	1	with	with	ADP
crl-16463	49	2	the	the	DET
crl-16463	49	3	help	help	NOUN
crl-16463	49	4	of	of	ADP
crl-16463	49	5	these	these	DET
crl-16463	49	6	matrices	matrix	NOUN
crl-16463	49	7	,	,	PUNCT
crl-16463	49	8	customer	customer	NOUN
crl-16463	49	9	feedback	feedback	NOUN
crl-16463	49	10	can	can	AUX
crl-16463	49	11	be	be	AUX
crl-16463	49	12	organized	organize	VERB
crl-16463	49	13	into	into	ADP
crl-16463	49	14	five	five	NUM
crl-16463	49	15	areas	area	NOUN
crl-16463	49	16	:	:	PUNCT
crl-16463	50	1	1	1	X
crl-16463	50	2	.	.	PUNCT
crl-16463	50	3	primary	primary	ADJ
crl-16463	50	4	areas	area	NOUN
crl-16463	50	5	of	of	ADP
crl-16463	50	6	improvement	improvement	NOUN
crl-16463	50	7	(	(	PUNCT
crl-16463	50	8	high	high	ADJ
crl-16463	50	9	importance	importance	NOUN
crl-16463	50	10	/	/	SYM
crl-16463	50	11	low	low	ADJ
crl-16463	50	12	satisfaction	satisfaction	NOUN
crl-16463	50	13	)	)	PUNCT
crl-16463	50	14	;	;	PUNCT
crl-16463	50	15	2	2	X
crl-16463	50	16	.	.	X
crl-16463	50	17	secondary	secondary	ADJ
crl-16463	50	18	areas	area	NOUN
crl-16463	50	19	of	of	ADP
crl-16463	50	20	improvement	improvement	NOUN
crl-16463	50	21	(	(	PUNCT
crl-16463	50	22	low	low	ADJ
crl-16463	50	23	importance	importance	NOUN
crl-16463	50	24	/	/	SYM
crl-16463	50	25	low	low	ADJ
crl-16463	50	26	satisfaction	satisfaction	NOUN
crl-16463	50	27	)	)	PUNCT
crl-16463	50	28	;	;	PUNCT
crl-16463	50	29	3	3	X
crl-16463	50	30	.	.	X
crl-16463	50	31	areas	area	NOUN
crl-16463	50	32	of	of	ADP
crl-16463	50	33	continued	continue	VERB
crl-16463	50	34	emphasis	emphasis	NOUN
crl-16463	50	35	(	(	PUNCT
crl-16463	50	36	high	high	ADJ
crl-16463	50	37	importance	importance	NOUN
crl-16463	50	38	/	/	SYM
crl-16463	50	39	high	high	ADJ
crl-16463	50	40	satisfaction	satisfaction	NOUN
crl-16463	50	41	)	)	PUNCT
crl-16463	50	42	;	;	PUNCT
crl-16463	50	43	4	4	X
crl-16463	50	44	.	.	X
crl-16463	50	45	areas	area	NOUN
crl-16463	50	46	of	of	ADP
crl-16463	50	47	exceeding	exceed	VERB
crl-16463	50	48	expectations	expectation	NOUN
crl-16463	50	49	(	(	PUNCT
crl-16463	50	50	low	low	ADJ
crl-16463	50	51	importance	importance	NOUN
crl-16463	50	52	/	/	SYM
crl-16463	50	53	high	high	ADJ
crl-16463	50	54	satisfaction	satisfaction	NOUN
crl-16463	50	55	)	)	PUNCT
crl-16463	50	56	;	;	PUNCT
crl-16463	50	57	and	and	CCONJ
crl-16463	50	58	5	5	X
crl-16463	50	59	.	.	PUNCT
crl-16463	50	60	zones	zone	NOUN
crl-16463	50	61	of	of	ADP
crl-16463	50	62	indifference	indifference	NOUN
crl-16463	50	63	(	(	PUNCT
crl-16463	50	64	moderate	moderate	ADJ
crl-16463	50	65	importance	importance	NOUN
crl-16463	50	66	/	/	SYM
crl-16463	50	67	moderate	moderate	ADJ
crl-16463	50	68	satisfaction	satisfaction	NOUN
crl-16463	50	69	)	)	PUNCT
crl-16463	50	70	.	.	PUNCT
crl-16463	51	1	figure	figure	NOUN
crl-16463	51	2	1	1	NUM
crl-16463	51	3	illustrates	illustrate	VERB
crl-16463	51	4	the	the	DET
crl-16463	51	5	various	various	ADJ
crl-16463	51	6	areas	area	NOUN
crl-16463	51	7	and	and	CCONJ
crl-16463	51	8	zones	zone	NOUN
crl-16463	51	9	of	of	ADP
crl-16463	51	10	an	an	DET
crl-16463	51	11	importance	importance	NOUN
crl-16463	51	12	-	-	PUNCT
crl-16463	51	13	satisfaction	satisfaction	NOUN
crl-16463	51	14	matrix	matrix	NOUN
crl-16463	51	15	.	.	PUNCT
crl-16463	52	1	marketing	marketing	NOUN
crl-16463	52	2	researchers	researcher	NOUN
crl-16463	52	3	suggest	suggest	VERB
crl-16463	52	4	that	that	SCONJ
crl-16463	52	5	organizations	organization	NOUN
crl-16463	52	6	focus	focus	VERB
crl-16463	52	7	attention	attention	NOUN
crl-16463	52	8	on	on	ADP
crl-16463	52	9	items	item	NOUN
crl-16463	52	10	in	in	ADP
crl-16463	52	11	the	the	DET
crl-16463	52	12	“	"	PUNCT
crl-16463	52	13	primary	primary	ADJ
crl-16463	52	14	area	area	NOUN
crl-16463	52	15	of	of	ADP
crl-16463	52	16	improvement	improvement	NOUN
crl-16463	52	17	”	"	PUNCT
crl-16463	52	18	quadrant	quadrant	NOUN
crl-16463	52	19	.	.	PUNCT
crl-16463	53	1	underperformance	underperformance	NOUN
crl-16463	53	2	with	with	ADP
crl-16463	53	3	activities	activity	NOUN
crl-16463	53	4	identified	identify	VERB
crl-16463	53	5	in	in	ADP
crl-16463	53	6	this	this	DET
crl-16463	53	7	area	area	NOUN
crl-16463	53	8	has	have	VERB
crl-16463	53	9	the	the	DET
crl-16463	53	10	potential	potential	NOUN
crl-16463	53	11	to	to	PART
crl-16463	53	12	alienate	alienate	VERB
crl-16463	53	13	customers	customer	NOUN
crl-16463	53	14	.	.	PUNCT
crl-16463	54	1	organizations	organization	NOUN
crl-16463	54	2	should	should	AUX
crl-16463	54	3	consider	consider	VERB
crl-16463	54	4	this	this	DET
crl-16463	54	5	area	area	NOUN
crl-16463	54	6	to	to	PART
crl-16463	54	7	be	be	AUX
crl-16463	54	8	the	the	DET
crl-16463	54	9	“	"	PUNCT
crl-16463	54	10	trouble	trouble	NOUN
crl-16463	54	11	zone	zone	NOUN
crl-16463	54	12	”	"	PUNCT
crl-16463	54	13	where	where	SCONJ
crl-16463	54	14	immediate	immediate	ADJ
crl-16463	54	15	attention	attention	NOUN
crl-16463	54	16	by	by	ADP
crl-16463	54	17	management	management	NOUN
crl-16463	54	18	is	be	AUX
crl-16463	54	19	required	require	VERB
crl-16463	54	20	.	.	PUNCT
crl-16463	55	1	items	item	NOUN
crl-16463	55	2	that	that	PRON
crl-16463	55	3	fall	fall	VERB
crl-16463	55	4	in	in	ADP
crl-16463	55	5	the	the	DET
crl-16463	55	6	“	"	PUNCT
crl-16463	55	7	secondary	secondary	ADJ
crl-16463	55	8	area	area	NOUN
crl-16463	55	9	of	of	ADP
crl-16463	55	10	improvement	improvement	NOUN
crl-16463	55	11	”	"	PUNCT
crl-16463	55	12	quadrant	quadrant	NOUN
crl-16463	55	13	are	be	AUX
crl-16463	55	14	not	not	PART
crl-16463	55	15	priorities	priority	NOUN
crl-16463	55	16	requiring	require	VERB
crl-16463	55	17	immediate	immediate	ADJ
crl-16463	55	18	attention	attention	NOUN
crl-16463	55	19	.	.	PUNCT
crl-16463	56	1	customers	customer	NOUN
crl-16463	56	2	view	view	VERB
crl-16463	56	3	items	item	NOUN
crl-16463	56	4	in	in	ADP
crl-16463	56	5	this	this	DET
crl-16463	56	6	area	area	NOUN
crl-16463	56	7	to	to	PART
crl-16463	56	8	be	be	AUX
crl-16463	56	9	of	of	ADP
crl-16463	56	10	lesser	less	ADJ
crl-16463	56	11	concern	concern	NOUN
crl-16463	56	12	.	.	PUNCT
crl-16463	57	1	marketing	marketing	NOUN
crl-16463	57	2	researchers	researcher	NOUN
crl-16463	57	3	suggest	suggest	VERB
crl-16463	57	4	that	that	SCONJ
crl-16463	57	5	management	management	NOUN
crl-16463	57	6	should	should	AUX
crl-16463	57	7	not	not	PART
crl-16463	57	8	devote	devote	VERB
crl-16463	57	9	too	too	ADV
crl-16463	57	10	much	much	ADJ
crl-16463	57	11	figure	figure	NOUN
crl-16463	57	12	1	1	NUM
crl-16463	57	13	the	the	DET
crl-16463	57	14	importance	importance	NOUN
crl-16463	57	15	-	-	PUNCT
crl-16463	57	16	satisfaction	satisfaction	NOUN
crl-16463	57	17	matrix	matrix	NOUN
crl-16463	57	18	800	800	NUM
crl-16463	57	19	college	college	PROPN
crl-16463	57	20	&	&	CCONJ
crl-16463	57	21	research	research	PROPN
crl-16463	57	22	libraries	library	NOUN
crl-16463	57	23	september	september	PROPN
crl-16463	57	24	2015	2015	NUM
crl-16463	57	25	energy	energy	NOUN
crl-16463	57	26	enhancing	enhance	VERB
crl-16463	57	27	the	the	DET
crl-16463	57	28	performance	performance	NOUN
crl-16463	57	29	of	of	ADP
crl-16463	57	30	items	item	NOUN
crl-16463	57	31	in	in	ADP
crl-16463	57	32	this	this	DET
crl-16463	57	33	area	area	NOUN
crl-16463	57	34	,	,	PUNCT
crl-16463	57	35	as	as	SCONJ
crl-16463	57	36	the	the	DET
crl-16463	57	37	return	return	NOUN
crl-16463	57	38	on	on	ADP
crl-16463	57	39	investment	investment	NOUN
crl-16463	57	40	is	be	AUX
crl-16463	57	41	lower	low	ADJ
crl-16463	57	42	.	.	PUNCT
crl-16463	58	1	items	item	NOUN
crl-16463	58	2	found	find	VERB
crl-16463	58	3	in	in	ADP
crl-16463	58	4	the	the	DET
crl-16463	58	5	“	"	PUNCT
crl-16463	58	6	area	area	NOUN
crl-16463	58	7	of	of	ADP
crl-16463	58	8	continued	continue	VERB
crl-16463	58	9	emphasis	emphasis	NOUN
crl-16463	58	10	”	"	PUNCT
crl-16463	58	11	are	be	AUX
crl-16463	58	12	considered	consider	VERB
crl-16463	58	13	to	to	PART
crl-16463	58	14	be	be	AUX
crl-16463	58	15	part	part	NOUN
crl-16463	58	16	of	of	ADP
crl-16463	58	17	an	an	DET
crl-16463	58	18	organization	organization	NOUN
crl-16463	58	19	’s	’s	PART
crl-16463	58	20	success	success	NOUN
crl-16463	58	21	.	.	PUNCT
crl-16463	59	1	marketing	marketing	NOUN
crl-16463	59	2	researchers	researcher	NOUN
crl-16463	59	3	suggest	suggest	VERB
crl-16463	59	4	that	that	SCONJ
crl-16463	59	5	organizations	organization	NOUN
crl-16463	59	6	continue	continue	VERB
crl-16463	59	7	to	to	PART
crl-16463	59	8	invest	invest	VERB
crl-16463	59	9	in	in	ADP
crl-16463	59	10	maintaining	maintain	VERB
crl-16463	59	11	this	this	DET
crl-16463	59	12	high	high	ADJ
crl-16463	59	13	level	level	NOUN
crl-16463	59	14	of	of	ADP
crl-16463	59	15	performance	performance	NOUN
crl-16463	59	16	.	.	PUNCT
crl-16463	60	1	overall	overall	ADV
crl-16463	60	2	,	,	PUNCT
crl-16463	60	3	customers	customer	NOUN
crl-16463	60	4	think	think	VERB
crl-16463	60	5	that	that	SCONJ
crl-16463	60	6	the	the	DET
crl-16463	60	7	organization	organization	NOUN
crl-16463	60	8	is	be	AUX
crl-16463	60	9	doing	do	VERB
crl-16463	60	10	a	a	DET
crl-16463	60	11	good	good	ADJ
crl-16463	60	12	job	job	NOUN
crl-16463	60	13	in	in	ADP
crl-16463	60	14	currently	currently	ADV
crl-16463	60	15	servicing	servicing	NOUN
crl-16463	60	16	items	item	NOUN
crl-16463	60	17	in	in	ADP
crl-16463	60	18	this	this	DET
crl-16463	60	19	area	area	NOUN
crl-16463	60	20	and	and	CCONJ
crl-16463	60	21	that	that	SCONJ
crl-16463	60	22	these	these	DET
crl-16463	60	23	items	item	NOUN
crl-16463	60	24	are	be	AUX
crl-16463	60	25	important	important	ADJ
crl-16463	60	26	.	.	PUNCT
crl-16463	61	1	customers	customer	NOUN
crl-16463	61	2	are	be	AUX
crl-16463	61	3	likely	likely	ADJ
crl-16463	61	4	to	to	PART
crl-16463	61	5	think	think	VERB
crl-16463	61	6	that	that	SCONJ
crl-16463	61	7	continued	continue	VERB
crl-16463	61	8	(	(	PUNCT
crl-16463	61	9	or	or	CCONJ
crl-16463	61	10	increased	increase	VERB
crl-16463	61	11	)	)	PUNCT
crl-16463	61	12	emphasis	emphasis	NOUN
crl-16463	61	13	of	of	ADP
crl-16463	61	14	items	item	NOUN
crl-16463	61	15	in	in	ADP
crl-16463	61	16	this	this	DET
crl-16463	61	17	area	area	NOUN
crl-16463	61	18	is	be	AUX
crl-16463	61	19	required	require	VERB
crl-16463	61	20	.	.	PUNCT
crl-16463	62	1	items	item	NOUN
crl-16463	62	2	in	in	ADP
crl-16463	62	3	the	the	DET
crl-16463	62	4	“	"	PUNCT
crl-16463	62	5	area	area	NOUN
crl-16463	62	6	of	of	ADP
crl-16463	62	7	exceeding	exceed	VERB
crl-16463	62	8	expectations	expectation	NOUN
crl-16463	62	9	”	"	PUNCT
crl-16463	62	10	are	be	AUX
crl-16463	62	11	activities	activity	NOUN
crl-16463	62	12	where	where	SCONJ
crl-16463	62	13	customers	customer	NOUN
crl-16463	62	14	are	be	AUX
crl-16463	62	15	satisfied	satisfied	ADJ
crl-16463	62	16	with	with	ADP
crl-16463	62	17	how	how	SCONJ
crl-16463	62	18	the	the	DET
crl-16463	62	19	items	item	NOUN
crl-16463	62	20	are	be	AUX
crl-16463	62	21	serviced	service	VERB
crl-16463	62	22	,	,	PUNCT
crl-16463	62	23	but	but	CCONJ
crl-16463	62	24	they	they	PRON
crl-16463	62	25	do	do	AUX
crl-16463	62	26	not	not	PART
crl-16463	62	27	consider	consider	VERB
crl-16463	62	28	these	these	DET
crl-16463	62	29	items	item	NOUN
crl-16463	62	30	as	as	ADV
crl-16463	62	31	important	important	ADJ
crl-16463	62	32	as	as	ADP
crl-16463	62	33	others	other	NOUN
crl-16463	62	34	.	.	PUNCT
crl-16463	63	1	items	item	NOUN
crl-16463	63	2	in	in	ADP
crl-16463	63	3	this	this	DET
crl-16463	63	4	area	area	NOUN
crl-16463	63	5	do	do	AUX
crl-16463	63	6	positively	positively	ADV
crl-16463	63	7	affect	affect	VERB
crl-16463	63	8	the	the	DET
crl-16463	63	9	customer	customer	NOUN
crl-16463	63	10	experience	experience	NOUN
crl-16463	63	11	;	;	PUNCT
crl-16463	63	12	however	however	ADV
crl-16463	63	13	,	,	PUNCT
crl-16463	63	14	their	their	PRON
crl-16463	63	15	absence	absence	NOUN
crl-16463	63	16	may	may	AUX
crl-16463	63	17	not	not	PART
crl-16463	63	18	necessarily	necessarily	ADV
crl-16463	63	19	harm	harm	VERB
crl-16463	63	20	it	it	PRON
crl-16463	63	21	.	.	PUNCT
crl-16463	64	1	marketing	marketing	NOUN
crl-16463	64	2	researchers	researcher	NOUN
crl-16463	64	3	suggest	suggest	VERB
crl-16463	64	4	maintaining	maintain	VERB
crl-16463	64	5	these	these	DET
crl-16463	64	6	items	item	NOUN
crl-16463	64	7	if	if	SCONJ
crl-16463	64	8	they	they	PRON
crl-16463	64	9	are	be	AUX
crl-16463	64	10	low	low	ADJ
crl-16463	64	11	cost	cost	NOUN
crl-16463	64	12	or	or	CCONJ
crl-16463	64	13	can	can	AUX
crl-16463	64	14	be	be	AUX
crl-16463	64	15	indirectly	indirectly	ADV
crl-16463	64	16	tied	tie	VERB
crl-16463	64	17	to	to	ADP
crl-16463	64	18	revenue	revenue	NOUN
crl-16463	64	19	.	.	PUNCT
crl-16463	65	1	conversely	conversely	ADV
crl-16463	65	2	,	,	PUNCT
crl-16463	65	3	organizations	organization	NOUN
crl-16463	65	4	should	should	AUX
crl-16463	65	5	consider	consider	VERB
crl-16463	65	6	reducing	reduce	VERB
crl-16463	65	7	service	service	NOUN
crl-16463	65	8	for	for	ADP
crl-16463	65	9	these	these	DET
crl-16463	65	10	items	item	NOUN
crl-16463	65	11	as	as	ADP
crl-16463	65	12	a	a	DET
crl-16463	65	13	means	means	NOUN
crl-16463	65	14	of	of	ADP
crl-16463	65	15	improving	improve	VERB
crl-16463	65	16	overall	overall	ADJ
crl-16463	65	17	profitability	profitability	NOUN
crl-16463	65	18	of	of	ADP
crl-16463	65	19	the	the	DET
crl-16463	65	20	organization	organization	NOUN
crl-16463	65	21	.	.	PUNCT
crl-16463	66	1	items	item	NOUN
crl-16463	66	2	in	in	ADP
crl-16463	66	3	this	this	DET
crl-16463	66	4	area	area	NOUN
crl-16463	66	5	can	can	AUX
crl-16463	66	6	be	be	AUX
crl-16463	66	7	differentiators	differentiator	NOUN
crl-16463	66	8	that	that	PRON
crl-16463	66	9	help	help	VERB
crl-16463	66	10	an	an	DET
crl-16463	66	11	organization	organization	NOUN
crl-16463	66	12	distinguish	distinguish	VERB
crl-16463	66	13	itself	itself	PRON
crl-16463	66	14	from	from	ADP
crl-16463	66	15	its	its	PRON
crl-16463	66	16	competitors	competitor	NOUN
crl-16463	66	17	.	.	PUNCT
crl-16463	67	1	items	item	NOUN
crl-16463	67	2	in	in	ADP
crl-16463	67	3	the	the	DET
crl-16463	67	4	“	"	PUNCT
crl-16463	67	5	zone	zone	NOUN
crl-16463	67	6	of	of	ADP
crl-16463	67	7	indifference	indifference	NOUN
crl-16463	67	8	”	"	PUNCT
crl-16463	67	9	should	should	AUX
crl-16463	67	10	be	be	AUX
crl-16463	67	11	monitored	monitor	VERB
crl-16463	67	12	.	.	PUNCT
crl-16463	68	1	marketing	marketing	NOUN
crl-16463	68	2	researchers	researcher	NOUN
crl-16463	68	3	suggest	suggest	VERB
crl-16463	68	4	that	that	SCONJ
crl-16463	68	5	no	no	DET
crl-16463	68	6	immediate	immediate	ADJ
crl-16463	68	7	action	action	NOUN
crl-16463	68	8	is	be	AUX
crl-16463	68	9	required	require	VERB
crl-16463	68	10	in	in	ADP
crl-16463	68	11	enhancing	enhance	VERB
crl-16463	68	12	service	service	NOUN
crl-16463	68	13	,	,	PUNCT
crl-16463	68	14	as	as	SCONJ
crl-16463	68	15	customers	customer	NOUN
crl-16463	68	16	view	view	VERB
crl-16463	68	17	items	item	NOUN
crl-16463	68	18	in	in	ADP
crl-16463	68	19	this	this	DET
crl-16463	68	20	area	area	NOUN
crl-16463	68	21	to	to	PART
crl-16463	68	22	be	be	AUX
crl-16463	68	23	relatively	relatively	ADV
crl-16463	68	24	important	important	ADJ
crl-16463	68	25	and	and	CCONJ
crl-16463	68	26	performing	perform	VERB
crl-16463	68	27	moderately	moderately	ADV
crl-16463	68	28	well.20	well.20	PROPN
crl-16463	68	29	methodology	methodology	NOUN
crl-16463	68	30	the	the	DET
crl-16463	68	31	libqual+	libqual+	ADP
crl-16463	68	32	lite	lite	ADJ
crl-16463	68	33	survey	survey	NOUN
crl-16463	68	34	administered	administer	VERB
crl-16463	68	35	in	in	ADP
crl-16463	68	36	spring	spring	NOUN
crl-16463	68	37	2013	2013	NUM
crl-16463	68	38	by	by	ADP
crl-16463	68	39	mcmaster	mcmaster	PROPN
crl-16463	68	40	university	university	PROPN
crl-16463	68	41	library	library	NOUN
crl-16463	68	42	served	serve	VERB
crl-16463	68	43	as	as	ADP
crl-16463	68	44	the	the	DET
crl-16463	68	45	study	study	NOUN
crl-16463	68	46	’s	’s	PART
crl-16463	68	47	data	datum	NOUN
crl-16463	68	48	set	set	VERB
crl-16463	68	49	.	.	PUNCT
crl-16463	69	1	the	the	DET
crl-16463	69	2	survey	survey	NOUN
crl-16463	69	3	was	be	AUX
crl-16463	69	4	conducted	conduct	VERB
crl-16463	69	5	between	between	ADP
crl-16463	69	6	march	march	PROPN
crl-16463	69	7	4	4	NUM
crl-16463	69	8	and	and	CCONJ
crl-16463	69	9	march	march	PROPN
crl-16463	69	10	29	29	NUM
crl-16463	69	11	,	,	PUNCT
crl-16463	69	12	2013	2013	NUM
crl-16463	69	13	.	.	PUNCT
crl-16463	70	1	approximately	approximately	ADV
crl-16463	70	2	3,000	3,000	NUM
crl-16463	70	3	undergraduate	undergraduate	ADJ
crl-16463	70	4	students	student	NOUN
crl-16463	70	5	,	,	PUNCT
crl-16463	70	6	1,000	1,000	NUM
crl-16463	70	7	graduate	graduate	NOUN
crl-16463	70	8	students	student	NOUN
crl-16463	70	9	,	,	PUNCT
crl-16463	70	10	and	and	CCONJ
crl-16463	70	11	600	600	NUM
crl-16463	70	12	faculty	faculty	NOUN
crl-16463	70	13	members	member	NOUN
crl-16463	70	14	were	be	AUX
crl-16463	70	15	invited	invite	VERB
crl-16463	70	16	to	to	PART
crl-16463	70	17	complete	complete	VERB
crl-16463	70	18	the	the	DET
crl-16463	70	19	survey	survey	NOUN
crl-16463	70	20	.	.	PUNCT
crl-16463	71	1	in	in	ADP
crl-16463	71	2	total	total	ADJ
crl-16463	71	3	,	,	PUNCT
crl-16463	71	4	620	620	NUM
crl-16463	71	5	valid	valid	ADJ
crl-16463	71	6	surveys	survey	NOUN
crl-16463	71	7	were	be	AUX
crl-16463	71	8	received	receive	VERB
crl-16463	71	9	.	.	PUNCT
crl-16463	72	1	this	this	PRON
crl-16463	72	2	compares	compare	VERB
crl-16463	72	3	to	to	ADP
crl-16463	72	4	473	473	NUM
crl-16463	72	5	completed	complete	VERB
crl-16463	72	6	surveys	survey	NOUN
crl-16463	72	7	in	in	ADP
crl-16463	72	8	2010	2010	NUM
crl-16463	72	9	when	when	SCONJ
crl-16463	72	10	the	the	DET
crl-16463	72	11	same	same	ADJ
crl-16463	72	12	survey	survey	NOUN
crl-16463	72	13	was	be	AUX
crl-16463	72	14	last	last	ADJ
crl-16463	72	15	run	run	NOUN
crl-16463	72	16	at	at	ADP
crl-16463	72	17	mcmaster	mcmaster	NOUN
crl-16463	72	18	.	.	PUNCT
crl-16463	73	1	in	in	ADP
crl-16463	73	2	terms	term	NOUN
crl-16463	73	3	of	of	ADP
crl-16463	73	4	representativeness	representativeness	NOUN
crl-16463	73	5	by	by	ADP
crl-16463	73	6	user	user	NOUN
crl-16463	73	7	group	group	NOUN
crl-16463	73	8	,	,	PUNCT
crl-16463	73	9	undergraduate	undergraduate	ADJ
crl-16463	73	10	students	student	NOUN
crl-16463	73	11	were	be	AUX
crl-16463	73	12	underrepresented	underrepresente	VERB
crl-16463	73	13	,	,	PUNCT
crl-16463	73	14	while	while	SCONJ
crl-16463	73	15	graduate	graduate	NOUN
crl-16463	73	16	student	student	NOUN
crl-16463	73	17	and	and	CCONJ
crl-16463	73	18	faculty	faculty	NOUN
crl-16463	73	19	responses	response	NOUN
crl-16463	73	20	were	be	AUX
crl-16463	73	21	overrepresented	overrepresente	VERB
crl-16463	73	22	.	.	PUNCT
crl-16463	74	1	however	however	ADV
crl-16463	74	2	,	,	PUNCT
crl-16463	74	3	this	this	DET
crl-16463	74	4	pattern	pattern	NOUN
crl-16463	74	5	is	be	AUX
crl-16463	74	6	typical	typical	ADJ
crl-16463	74	7	with	with	ADP
crl-16463	74	8	other	other	ADJ
crl-16463	74	9	libqual+	libqual+	ADP
crl-16463	74	10	surveys	survey	NOUN
crl-16463	74	11	administered	administer	VERB
crl-16463	74	12	at	at	ADP
crl-16463	74	13	mcmaster	mcmaster	NOUN
crl-16463	74	14	over	over	ADP
crl-16463	74	15	the	the	DET
crl-16463	74	16	last	last	ADJ
crl-16463	74	17	several	several	ADJ
crl-16463	74	18	years	year	NOUN
crl-16463	74	19	.	.	PUNCT
crl-16463	75	1	overall	overall	ADV
crl-16463	75	2	,	,	PUNCT
crl-16463	75	3	a	a	DET
crl-16463	75	4	fair	fair	ADJ
crl-16463	75	5	representation	representation	NOUN
crl-16463	75	6	across	across	ADP
crl-16463	75	7	various	various	ADJ
crl-16463	75	8	academic	academic	ADJ
crl-16463	75	9	disciplines	discipline	NOUN
crl-16463	75	10	and	and	CCONJ
crl-16463	75	11	programs	program	NOUN
crl-16463	75	12	occurred	occur	VERB
crl-16463	75	13	.	.	PUNCT
crl-16463	76	1	of	of	ADP
crl-16463	76	2	the	the	DET
crl-16463	76	3	620	620	NUM
crl-16463	76	4	surveys	survey	NOUN
crl-16463	76	5	,	,	PUNCT
crl-16463	76	6	275	275	NUM
crl-16463	76	7	(	(	PUNCT
crl-16463	76	8	or	or	CCONJ
crl-16463	76	9	44.4	44.4	NUM
crl-16463	76	10	%	%	NOUN
crl-16463	76	11	)	)	PUNCT
crl-16463	76	12	contained	contain	VERB
crl-16463	76	13	qualitative	qualitative	ADJ
crl-16463	76	14	comments	comment	NOUN
crl-16463	76	15	to	to	ADP
crl-16463	76	16	the	the	DET
crl-16463	76	17	one	one	NUM
crl-16463	76	18	open	open	ADV
crl-16463	76	19	-	-	PUNCT
crl-16463	76	20	ended	end	VERB
crl-16463	76	21	question	question	NOUN
crl-16463	76	22	in	in	ADP
crl-16463	76	23	the	the	DET
crl-16463	76	24	libqual+	libqual+	X
crl-16463	76	25	survey	survey	NOUN
crl-16463	76	26	.	.	PUNCT
crl-16463	77	1	the	the	DET
crl-16463	77	2	coding	code	VERB
crl-16463	77	3	process	process	NOUN
crl-16463	77	4	prior	prior	ADV
crl-16463	77	5	to	to	ADP
crl-16463	77	6	any	any	DET
crl-16463	77	7	coding	coding	NOUN
crl-16463	77	8	of	of	ADP
crl-16463	77	9	the	the	DET
crl-16463	77	10	data	datum	NOUN
crl-16463	77	11	,	,	PUNCT
crl-16463	77	12	a	a	DET
crl-16463	77	13	conceptual	conceptual	ADJ
crl-16463	77	14	framework	framework	NOUN
crl-16463	77	15	was	be	AUX
crl-16463	77	16	developed	develop	VERB
crl-16463	77	17	to	to	PART
crl-16463	77	18	help	help	VERB
crl-16463	77	19	structure	structure	VERB
crl-16463	77	20	the	the	DET
crl-16463	77	21	coding	code	VERB
crl-16463	77	22	process	process	NOUN
crl-16463	77	23	and	and	CCONJ
crl-16463	77	24	establish	establish	VERB
crl-16463	77	25	coding	code	VERB
crl-16463	77	26	rigor	rigor	NOUN
crl-16463	77	27	.	.	PUNCT
crl-16463	78	1	a	a	DET
crl-16463	78	2	conceptual	conceptual	ADJ
crl-16463	78	3	framework	framework	NOUN
crl-16463	78	4	was	be	AUX
crl-16463	78	5	considered	consider	VERB
crl-16463	78	6	necessary	necessary	ADJ
crl-16463	78	7	to	to	PART
crl-16463	78	8	help	help	VERB
crl-16463	78	9	set	set	VERB
crl-16463	78	10	the	the	DET
crl-16463	78	11	boundaries	boundary	NOUN
crl-16463	78	12	of	of	ADP
crl-16463	78	13	investigation	investigation	NOUN
crl-16463	78	14	and	and	CCONJ
crl-16463	78	15	guide	guide	VERB
crl-16463	78	16	the	the	DET
crl-16463	78	17	coding	code	VERB
crl-16463	78	18	process	process	NOUN
crl-16463	78	19	.	.	PUNCT
crl-16463	79	1	to	to	PART
crl-16463	79	2	devise	devise	VERB
crl-16463	79	3	the	the	DET
crl-16463	79	4	conceptual	conceptual	ADJ
crl-16463	79	5	framework	framework	NOUN
crl-16463	79	6	,	,	PUNCT
crl-16463	79	7	the	the	DET
crl-16463	79	8	researchers	researcher	NOUN
crl-16463	79	9	conducted	conduct	VERB
crl-16463	79	10	a	a	DET
crl-16463	79	11	literature	literature	NOUN
crl-16463	79	12	review	review	NOUN
crl-16463	79	13	on	on	ADP
crl-16463	79	14	studies	study	NOUN
crl-16463	79	15	concerning	concern	VERB
crl-16463	79	16	performance	performance	NOUN
crl-16463	79	17	measurement	measurement	NOUN
crl-16463	79	18	and	and	CCONJ
crl-16463	79	19	assessment	assessment	NOUN
crl-16463	79	20	of	of	ADP
crl-16463	79	21	library	library	ADJ
crl-16463	79	22	services	service	NOUN
crl-16463	79	23	.	.	PUNCT
crl-16463	80	1	the	the	DET
crl-16463	80	2	researchers	researcher	NOUN
crl-16463	80	3	wanted	want	VERB
crl-16463	80	4	to	to	PART
crl-16463	80	5	ensure	ensure	VERB
crl-16463	80	6	that	that	SCONJ
crl-16463	80	7	the	the	DET
crl-16463	80	8	conceptual	conceptual	ADJ
crl-16463	80	9	framework	framework	NOUN
crl-16463	80	10	was	be	AUX
crl-16463	80	11	based	base	VERB
crl-16463	80	12	on	on	ADP
crl-16463	80	13	prior	prior	ADJ
crl-16463	80	14	empirical	empirical	ADJ
crl-16463	80	15	work	work	NOUN
crl-16463	80	16	and	and	CCONJ
crl-16463	80	17	contained	contain	VERB
crl-16463	80	18	a	a	DET
crl-16463	80	19	comprehensive	comprehensive	ADJ
crl-16463	80	20	list	list	NOUN
crl-16463	80	21	of	of	ADP
crl-16463	80	22	relevant	relevant	ADJ
crl-16463	80	23	theoretical	theoretical	ADJ
crl-16463	80	24	constructs	construct	NOUN
crl-16463	80	25	as	as	ADV
crl-16463	80	26	much	much	ADV
crl-16463	80	27	as	as	ADP
crl-16463	80	28	possible	possible	ADJ
crl-16463	80	29	.	.	PUNCT
crl-16463	81	1	in	in	ADP
crl-16463	81	2	the	the	DET
crl-16463	81	3	end	end	NOUN
crl-16463	81	4	,	,	PUNCT
crl-16463	81	5	theoretical	theoretical	ADJ
crl-16463	81	6	insights	insight	NOUN
crl-16463	81	7	from	from	ADP
crl-16463	81	8	oliva	oliva	PROPN
crl-16463	81	9	and	and	CCONJ
crl-16463	81	10	moroni	moroni	PROPN
crl-16463	81	11	of	of	ADP
crl-16463	81	12	customer	customer	NOUN
crl-16463	81	13	satisfaction	satisfaction	NOUN
crl-16463	81	14	with	with	ADP
crl-16463	81	15	library	library	NOUN
crl-16463	81	16	features	feature	NOUN
crl-16463	81	17	informed	inform	VERB
crl-16463	81	18	the	the	DET
crl-16463	81	19	development	development	NOUN
crl-16463	81	20	of	of	ADP
crl-16463	81	21	the	the	DET
crl-16463	81	22	study	study	NOUN
crl-16463	81	23	’s	’s	PART
crl-16463	81	24	conceptual	conceptual	ADJ
crl-16463	81	25	framework.21	framework.21	PROPN
crl-16463	81	26	oliva	oliva	PROPN
crl-16463	81	27	and	and	CCONJ
crl-16463	81	28	moroni	moroni	PROPN
crl-16463	81	29	identify	identify	VERB
crl-16463	81	30	six	six	NUM
crl-16463	81	31	library	library	NOUN
crl-16463	81	32	features	feature	NOUN
crl-16463	81	33	(	(	PUNCT
crl-16463	81	34	opening	opening	NOUN
crl-16463	81	35	times	time	NOUN
crl-16463	81	36	,	,	PUNCT
crl-16463	81	37	spaces	space	NOUN
crl-16463	81	38	,	,	PUNCT
crl-16463	81	39	staff	staff	NOUN
crl-16463	81	40	,	,	PUNCT
crl-16463	81	41	collections	collection	NOUN
crl-16463	81	42	,	,	PUNCT
crl-16463	81	43	services	service	NOUN
crl-16463	81	44	,	,	PUNCT
crl-16463	81	45	and	and	CCONJ
crl-16463	81	46	communication	communication	NOUN
crl-16463	81	47	)	)	PUNCT
crl-16463	81	48	and	and	CCONJ
crl-16463	81	49	provide	provide	VERB
crl-16463	81	50	a	a	DET
crl-16463	81	51	list	list	NOUN
crl-16463	81	52	of	of	ADP
crl-16463	81	53	14	14	NUM
crl-16463	81	54	library	library	NOUN
crl-16463	81	55	services	service	NOUN
crl-16463	81	56	that	that	PRON
crl-16463	81	57	can	can	AUX
crl-16463	81	58	be	be	AUX
crl-16463	81	59	assessed	assess	VERB
crl-16463	81	60	in	in	ADP
crl-16463	81	61	terms	term	NOUN
crl-16463	81	62	of	of	ADP
crl-16463	81	63	satisfaction	satisfaction	NOUN
crl-16463	81	64	with	with	ADP
crl-16463	81	65	respect	respect	NOUN
crl-16463	81	66	to	to	ADP
crl-16463	81	67	the	the	DET
crl-16463	81	68	six	six	NUM
crl-16463	81	69	library	library	NOUN
crl-16463	81	70	features	feature	NOUN
crl-16463	81	71	identified	identify	VERB
crl-16463	81	72	.	.	PUNCT
crl-16463	82	1	the	the	DET
crl-16463	82	2	conceptual	conceptual	ADJ
crl-16463	82	3	framework	framework	NOUN
crl-16463	82	4	was	be	AUX
crl-16463	82	5	useful	useful	ADJ
crl-16463	82	6	in	in	ADP
crl-16463	82	7	developing	develop	VERB
crl-16463	82	8	an	an	DET
crl-16463	82	9	initial	initial	ADJ
crl-16463	82	10	codebook	codebook	NOUN
crl-16463	82	11	by	by	ADP
crl-16463	82	12	which	which	PRON
crl-16463	82	13	to	to	PART
crl-16463	82	14	categorize	categorize	VERB
crl-16463	82	15	the	the	DET
crl-16463	82	16	qualitative	qualitative	ADJ
crl-16463	82	17	data	datum	NOUN
crl-16463	82	18	.	.	PUNCT
crl-16463	83	1	one	one	NUM
crl-16463	83	2	researcher	researcher	NOUN
crl-16463	83	3	(	(	PUNCT
crl-16463	83	4	a	a	DET
crl-16463	83	5	librarian	librarian	NOUN
crl-16463	83	6	)	)	PUNCT
crl-16463	83	7	went	go	VERB
crl-16463	83	8	through	through	ADP
crl-16463	83	9	all	all	DET
crl-16463	83	10	comments	comment	NOUN
crl-16463	83	11	and	and	CCONJ
crl-16463	83	12	coded	code	VERB
crl-16463	83	13	them	they	PRON
crl-16463	83	14	according	accord	VERB
crl-16463	83	15	to	to	ADP
crl-16463	83	16	the	the	DET
crl-16463	83	17	guidelines	guideline	NOUN
crl-16463	83	18	of	of	ADP
crl-16463	83	19	the	the	DET
crl-16463	83	20	codebook	codebook	NOUN
crl-16463	83	21	.	.	PUNCT
crl-16463	84	1	questions	question	NOUN
crl-16463	84	2	/	/	SYM
crl-16463	84	3	concerns	concern	NOUN
crl-16463	84	4	were	be	AUX
crl-16463	84	5	discussed	discuss	VERB
crl-16463	84	6	with	with	ADP
crl-16463	84	7	the	the	DET
crl-16463	84	8	other	other	ADJ
crl-16463	84	9	researcher	researcher	NOUN
crl-16463	84	10	(	(	PUNCT
crl-16463	84	11	a	a	DET
crl-16463	84	12	faculty	faculty	NOUN
crl-16463	84	13	member	member	NOUN
crl-16463	84	14	)	)	PUNCT
crl-16463	84	15	.	.	PUNCT
crl-16463	85	1	changes	change	NOUN
crl-16463	85	2	to	to	ADP
crl-16463	85	3	the	the	DET
crl-16463	85	4	codebook	codebook	NOUN
crl-16463	85	5	were	be	AUX
crl-16463	85	6	made	make	VERB
crl-16463	85	7	accordingly	accordingly	ADV
crl-16463	85	8	(	(	PUNCT
crl-16463	85	9	new	new	ADJ
crl-16463	85	10	categories	category	NOUN
crl-16463	85	11	were	be	AUX
crl-16463	85	12	identified	identify	VERB
crl-16463	85	13	,	,	PUNCT
crl-16463	85	14	some	some	DET
crl-16463	85	15	categories	category	NOUN
crl-16463	85	16	were	be	AUX
crl-16463	85	17	merged	merge	VERB
crl-16463	85	18	,	,	PUNCT
crl-16463	85	19	others	other	NOUN
crl-16463	85	20	were	be	AUX
crl-16463	85	21	deleted	delete	VERB
crl-16463	85	22	)	)	PUNCT
crl-16463	85	23	.	.	PUNCT
crl-16463	86	1	the	the	DET
crl-16463	86	2	faculty	faculty	NOUN
crl-16463	86	3	researcher	researcher	NOUN
crl-16463	86	4	conducted	conduct	VERB
crl-16463	86	5	a	a	DET
crl-16463	86	6	second	second	ADJ
crl-16463	86	7	round	round	NOUN
crl-16463	86	8	getting	get	VERB
crl-16463	86	9	more	more	ADJ
crl-16463	86	10	value	value	NOUN
crl-16463	86	11	from	from	ADP
crl-16463	86	12	the	the	DET
crl-16463	86	13	libqual+	libqual+	NOUN
crl-16463	86	14	®	®	NOUN
crl-16463	86	15	survey	survey	NOUN
crl-16463	86	16	801	801	NUM
crl-16463	86	17	of	of	ADP
crl-16463	86	18	coding	code	VERB
crl-16463	86	19	,	,	PUNCT
crl-16463	86	20	double	double	ADJ
crl-16463	86	21	-	-	PUNCT
crl-16463	86	22	checking	check	VERB
crl-16463	86	23	the	the	DET
crl-16463	86	24	validity	validity	NOUN
crl-16463	86	25	and	and	CCONJ
crl-16463	86	26	suitability	suitability	NOUN
crl-16463	86	27	of	of	ADP
crl-16463	86	28	the	the	DET
crl-16463	86	29	coding	coding	NOUN
crl-16463	86	30	made	make	VERB
crl-16463	86	31	in	in	ADP
crl-16463	86	32	the	the	DET
crl-16463	86	33	first	first	ADJ
crl-16463	86	34	round	round	NOUN
crl-16463	86	35	.	.	PUNCT
crl-16463	87	1	modifications	modification	NOUN
crl-16463	87	2	were	be	AUX
crl-16463	87	3	discussed	discuss	VERB
crl-16463	87	4	between	between	ADP
crl-16463	87	5	the	the	DET
crl-16463	87	6	two	two	NUM
crl-16463	87	7	researchers	researcher	NOUN
crl-16463	87	8	,	,	PUNCT
crl-16463	87	9	resulting	result	VERB
crl-16463	87	10	in	in	ADP
crl-16463	87	11	changes	change	NOUN
crl-16463	87	12	to	to	ADP
crl-16463	87	13	the	the	DET
crl-16463	87	14	codebook	codebook	NOUN
crl-16463	87	15	and	and	CCONJ
crl-16463	87	16	the	the	DET
crl-16463	87	17	coding	coding	NOUN
crl-16463	87	18	of	of	ADP
crl-16463	87	19	data	datum	NOUN
crl-16463	87	20	.	.	PUNCT
crl-16463	88	1	in	in	ADP
crl-16463	88	2	this	this	DET
crl-16463	88	3	way	way	NOUN
crl-16463	88	4	,	,	PUNCT
crl-16463	88	5	the	the	DET
crl-16463	88	6	initial	initial	ADJ
crl-16463	88	7	codebook	codebook	NOUN
crl-16463	88	8	that	that	PRON
crl-16463	88	9	was	be	AUX
crl-16463	88	10	first	first	ADV
crl-16463	88	11	developed	develop	VERB
crl-16463	88	12	evolved	evolve	VERB
crl-16463	88	13	and	and	CCONJ
crl-16463	88	14	dynamically	dynamically	ADV
crl-16463	88	15	changed	change	VERB
crl-16463	88	16	over	over	ADP
crl-16463	88	17	iterative	iterative	ADJ
crl-16463	88	18	rounds	round	NOUN
crl-16463	88	19	of	of	ADP
crl-16463	88	20	data	datum	NOUN
crl-16463	88	21	coding	code	VERB
crl-16463	88	22	using	use	VERB
crl-16463	88	23	open	open	ADJ
crl-16463	88	24	and	and	CCONJ
crl-16463	88	25	axial	axial	ADJ
crl-16463	88	26	coding	code	VERB
crl-16463	88	27	techniques	technique	NOUN
crl-16463	88	28	.	.	PUNCT
crl-16463	89	1	the	the	DET
crl-16463	89	2	final	final	ADJ
crl-16463	89	3	version	version	NOUN
crl-16463	89	4	of	of	ADP
crl-16463	89	5	the	the	DET
crl-16463	89	6	codebook	codebook	NOUN
crl-16463	89	7	comprised	comprise	VERB
crl-16463	89	8	three	three	NUM
crl-16463	89	9	main	main	ADJ
crl-16463	89	10	divisions	division	NOUN
crl-16463	89	11	:	:	PUNCT
crl-16463	89	12	1	1	X
crl-16463	89	13	)	)	PUNCT
crl-16463	89	14	library	library	NOUN
crl-16463	89	15	features	feature	NOUN
crl-16463	89	16	,	,	PUNCT
crl-16463	89	17	2	2	X
crl-16463	89	18	)	)	PUNCT
crl-16463	89	19	user	user	NOUN
crl-16463	89	20	satisfaction	satisfaction	NOUN
crl-16463	89	21	,	,	PUNCT
crl-16463	89	22	and	and	CCONJ
crl-16463	89	23	3	3	X
crl-16463	89	24	)	)	PUNCT
crl-16463	89	25	user	user	NOUN
crl-16463	89	26	demographics	demographic	NOUN
crl-16463	89	27	(	(	PUNCT
crl-16463	89	28	see	see	VERB
crl-16463	89	29	table	table	NOUN
crl-16463	89	30	1	1	NUM
crl-16463	89	31	)	)	PUNCT
crl-16463	89	32	.	.	PUNCT
crl-16463	90	1	in	in	ADP
crl-16463	90	2	terms	term	NOUN
crl-16463	90	3	of	of	ADP
crl-16463	90	4	library	library	NOUN
crl-16463	90	5	features	feature	NOUN
crl-16463	90	6	,	,	PUNCT
crl-16463	90	7	six	six	NUM
crl-16463	90	8	discrete	discrete	ADJ
crl-16463	90	9	types	type	NOUN
crl-16463	90	10	were	be	AUX
crl-16463	90	11	identified	identify	VERB
crl-16463	90	12	:	:	PUNCT
crl-16463	90	13	1	1	NUM
crl-16463	90	14	)	)	PUNCT
crl-16463	90	15	collections	collection	NOUN
crl-16463	90	16	;	;	PUNCT
crl-16463	90	17	2	2	X
crl-16463	90	18	)	)	PUNCT
crl-16463	90	19	communication	communication	NOUN
crl-16463	90	20	;	;	PUNCT
crl-16463	90	21	3	3	X
crl-16463	90	22	)	)	PUNCT
crl-16463	90	23	hours	hour	NOUN
crl-16463	90	24	of	of	ADP
crl-16463	90	25	operation	operation	NOUN
crl-16463	90	26	;	;	PUNCT
crl-16463	90	27	4	4	X
crl-16463	90	28	)	)	PUNCT
crl-16463	90	29	personnel	personnel	NOUN
crl-16463	90	30	;	;	PUNCT
crl-16463	90	31	5	5	X
crl-16463	90	32	)	)	PUNCT
crl-16463	90	33	services	service	NOUN
crl-16463	90	34	;	;	PUNCT
crl-16463	90	35	and	and	CCONJ
crl-16463	90	36	6	6	NUM
crl-16463	90	37	)	)	PUNCT
crl-16463	90	38	space	space	NOUN
crl-16463	90	39	.	.	PUNCT
crl-16463	91	1	the	the	DET
crl-16463	91	2	majority	majority	NOUN
crl-16463	91	3	of	of	ADP
crl-16463	91	4	these	these	DET
crl-16463	91	5	library	library	NOUN
crl-16463	91	6	features	feature	NOUN
crl-16463	91	7	were	be	AUX
crl-16463	91	8	then	then	ADV
crl-16463	91	9	further	far	ADV
crl-16463	91	10	categorized	categorize	VERB
crl-16463	91	11	in	in	ADP
crl-16463	91	12	the	the	DET
crl-16463	91	13	codebook	codebook	NOUN
crl-16463	91	14	as	as	ADP
crl-16463	91	15	comprising	comprising	NOUN
crl-16463	91	16	table	table	NOUN
crl-16463	91	17	1	1	NUM
crl-16463	91	18	codebook	codebook	NOUN
crl-16463	91	19	features	feature	NOUN
crl-16463	91	20	(	(	PUNCT
crl-16463	91	21	the	the	DET
crl-16463	91	22	characteristics	characteristic	NOUN
crl-16463	91	23	of	of	ADP
crl-16463	91	24	the	the	DET
crl-16463	91	25	library	library	NOUN
crl-16463	91	26	as	as	ADP
crl-16463	91	27	a	a	DET
crl-16463	91	28	whole	whole	NOUN
crl-16463	91	29	;	;	PUNCT
crl-16463	91	30	refers	refer	VERB
crl-16463	91	31	to	to	ADP
crl-16463	91	32	any	any	DET
crl-16463	91	33	service	service	NOUN
crl-16463	91	34	or	or	CCONJ
crl-16463	91	35	resource	resource	NOUN
crl-16463	91	36	offered	offer	VERB
crl-16463	91	37	by	by	ADP
crl-16463	91	38	the	the	DET
crl-16463	91	39	library	library	NOUN
crl-16463	91	40	)	)	PUNCT
crl-16463	91	41	attributes	attribute	NOUN
crl-16463	91	42	(	(	PUNCT
crl-16463	91	43	characteristics	characteristic	NOUN
crl-16463	91	44	of	of	ADP
crl-16463	91	45	the	the	DET
crl-16463	91	46	library	library	ADJ
crl-16463	91	47	feature	feature	NOUN
crl-16463	91	48	)	)	PUNCT
crl-16463	91	49	types	type	NOUN
crl-16463	91	50	(	(	PUNCT
crl-16463	91	51	instantiations	instantiation	NOUN
crl-16463	91	52	of	of	ADP
crl-16463	91	53	the	the	DET
crl-16463	91	54	library	library	NOUN
crl-16463	91	55	feature	feature	NOUN
crl-16463	91	56	)	)	PUNCT
crl-16463	91	57	collections	collection	NOUN
crl-16463	91	58	(	(	PUNCT
crl-16463	91	59	refers	refer	VERB
crl-16463	91	60	to	to	ADP
crl-16463	91	61	information	information	NOUN
crl-16463	91	62	items	item	NOUN
crl-16463	91	63	the	the	DET
crl-16463	91	64	library	library	NOUN
crl-16463	91	65	holds	hold	VERB
crl-16463	91	66	and/or	and/or	CCONJ
crl-16463	91	67	provides	provide	VERB
crl-16463	91	68	access	access	NOUN
crl-16463	91	69	to	to	ADP
crl-16463	91	70	)	)	PUNCT
crl-16463	91	71	access	access	NOUN
crl-16463	91	72	(	(	PUNCT
crl-16463	91	73	how	how	SCONJ
crl-16463	91	74	easy	easy	ADJ
crl-16463	91	75	it	it	PRON
crl-16463	91	76	is	be	AUX
crl-16463	91	77	to	to	PART
crl-16463	91	78	access	access	VERB
crl-16463	91	79	the	the	DET
crl-16463	91	80	collection	collection	NOUN
crl-16463	91	81	)	)	PUNCT
crl-16463	91	82	ease	ease	NOUN
crl-16463	91	83	of	of	ADP
crl-16463	91	84	use	use	NOUN
crl-16463	91	85	(	(	PUNCT
crl-16463	91	86	how	how	SCONJ
crl-16463	91	87	easy	easy	ADJ
crl-16463	91	88	it	it	PRON
crl-16463	91	89	is	be	AUX
crl-16463	91	90	to	to	PART
crl-16463	91	91	use	use	VERB
crl-16463	91	92	the	the	DET
crl-16463	91	93	collection	collection	NOUN
crl-16463	91	94	)	)	PUNCT
crl-16463	91	95	quality	quality	NOUN
crl-16463	91	96	(	(	PUNCT
crl-16463	91	97	the	the	DET
crl-16463	91	98	quality	quality	NOUN
crl-16463	91	99	of	of	ADP
crl-16463	91	100	the	the	DET
crl-16463	91	101	collection	collection	NOUN
crl-16463	91	102	available	available	ADJ
crl-16463	91	103	)	)	PUNCT
crl-16463	91	104	quantity	quantity	NOUN
crl-16463	91	105	(	(	PUNCT
crl-16463	91	106	the	the	DET
crl-16463	91	107	amount	amount	NOUN
crl-16463	91	108	of	of	ADP
crl-16463	91	109	material	material	NOUN
crl-16463	91	110	in	in	ADP
crl-16463	91	111	the	the	DET
crl-16463	91	112	collection	collection	NOUN
crl-16463	91	113	available	available	ADJ
crl-16463	91	114	)	)	PUNCT
crl-16463	91	115	usefulness	usefulness	NOUN
crl-16463	91	116	(	(	PUNCT
crl-16463	91	117	how	how	SCONJ
crl-16463	91	118	useful	useful	ADJ
crl-16463	91	119	the	the	DET
crl-16463	91	120	collection	collection	NOUN
crl-16463	91	121	is	be	AUX
crl-16463	91	122	)	)	PUNCT
crl-16463	91	123	electronic	electronic	ADJ
crl-16463	91	124	collections	collection	NOUN
crl-16463	91	125	•	•	NOUN
crl-16463	91	126	article	article	NOUN
crl-16463	91	127	databases	database	VERB
crl-16463	91	128	•	•	ADP
crl-16463	91	129	digital	digital	ADJ
crl-16463	91	130	collections	collection	NOUN
crl-16463	91	131	•	•	NOUN
crl-16463	91	132	e	e	NOUN
crl-16463	91	133	-	-	NOUN
crl-16463	91	134	books	book	NOUN
crl-16463	91	135	•	•	NOUN
crl-16463	91	136	e	e	NOUN
crl-16463	91	137	-	-	NOUN
crl-16463	91	138	journals	journal	NOUN
crl-16463	91	139	•	•	NOUN
crl-16463	91	140	e	e	NOUN
crl-16463	91	141	-	-	NOUN
crl-16463	91	142	maps	map	NOUN
crl-16463	91	143	&	&	CCONJ
crl-16463	91	144	gis	gis	PROPN
crl-16463	91	145	data	data	PROPN
crl-16463	91	146	•	•	ADP
crl-16463	91	147	institutional	institutional	ADJ
crl-16463	91	148	repository	repository	NOUN
crl-16463	91	149	•	•	PROPN
crl-16463	91	150	theses	these	VERB
crl-16463	91	151	physical	physical	ADJ
crl-16463	91	152	collections	collection	NOUN
crl-16463	91	153	•	•	PRON
crl-16463	91	154	archives	archive	NOUN
crl-16463	91	155	&	&	CCONJ
crl-16463	91	156	research	research	NOUN
crl-16463	91	157	collections	collection	NOUN
crl-16463	91	158	•	•	NOUN
crl-16463	91	159	hardcopy	hardcopy	NOUN
crl-16463	91	160	books	book	NOUN
crl-16463	91	161	•	•	NOUN
crl-16463	91	162	hardcopy	hardcopy	NOUN
crl-16463	91	163	journals	journal	NOUN
crl-16463	91	164	•	•	ADP
crl-16463	91	165	theses	theses	X
crl-16463	91	166	communication	communication	NOUN
crl-16463	91	167	(	(	PUNCT
crl-16463	91	168	refers	refer	VERB
crl-16463	91	169	to	to	ADP
crl-16463	91	170	the	the	DET
crl-16463	91	171	various	various	ADJ
crl-16463	91	172	media	medium	NOUN
crl-16463	91	173	tools	tool	NOUN
crl-16463	91	174	the	the	DET
crl-16463	91	175	library	library	NOUN
crl-16463	91	176	uses	use	VERB
crl-16463	91	177	to	to	PART
crl-16463	91	178	communicate	communicate	VERB
crl-16463	91	179	and	and	CCONJ
crl-16463	91	180	correspond	correspond	VERB
crl-16463	91	181	with	with	ADP
crl-16463	91	182	its	its	PRON
crl-16463	91	183	users	user	NOUN
crl-16463	91	184	)	)	PUNCT
crl-16463	91	185	access	access	NOUN
crl-16463	91	186	(	(	PUNCT
crl-16463	91	187	how	how	SCONJ
crl-16463	91	188	easy	easy	ADJ
crl-16463	91	189	it	it	PRON
crl-16463	91	190	is	be	AUX
crl-16463	91	191	to	to	PART
crl-16463	91	192	access	access	VERB
crl-16463	91	193	the	the	DET
crl-16463	91	194	media	medium	NOUN
crl-16463	91	195	tool	tool	NOUN
crl-16463	91	196	)	)	PUNCT
crl-16463	91	197	ease	ease	NOUN
crl-16463	91	198	of	of	ADP
crl-16463	91	199	use	use	NOUN
crl-16463	91	200	(	(	PUNCT
crl-16463	91	201	how	how	SCONJ
crl-16463	91	202	easy	easy	ADJ
crl-16463	91	203	it	it	PRON
crl-16463	91	204	is	be	AUX
crl-16463	91	205	to	to	PART
crl-16463	91	206	use	use	VERB
crl-16463	91	207	the	the	DET
crl-16463	91	208	media	medium	NOUN
crl-16463	91	209	tool	tool	NOUN
crl-16463	91	210	;	;	PUNCT
crl-16463	91	211	userfriendliness	userfriendliness	NOUN
crl-16463	91	212	of	of	ADP
crl-16463	91	213	the	the	DET
crl-16463	91	214	interface	interface	NOUN
crl-16463	91	215	of	of	ADP
crl-16463	91	216	the	the	DET
crl-16463	91	217	media	medium	NOUN
crl-16463	91	218	tool	tool	NOUN
crl-16463	91	219	)	)	PUNCT
crl-16463	91	220	quality	quality	NOUN
crl-16463	91	221	(	(	PUNCT
crl-16463	91	222	the	the	DET
crl-16463	91	223	quality	quality	NOUN
crl-16463	91	224	of	of	ADP
crl-16463	91	225	the	the	DET
crl-16463	91	226	information	information	NOUN
crl-16463	91	227	provided	provide	VERB
crl-16463	91	228	by	by	ADP
crl-16463	91	229	the	the	DET
crl-16463	91	230	media	medium	NOUN
crl-16463	91	231	tool	tool	NOUN
crl-16463	91	232	)	)	PUNCT
crl-16463	91	233	quantity	quantity	NOUN
crl-16463	91	234	(	(	PUNCT
crl-16463	91	235	the	the	DET
crl-16463	91	236	amount	amount	NOUN
crl-16463	91	237	of	of	ADP
crl-16463	91	238	information	information	NOUN
crl-16463	91	239	provided	provide	VERB
crl-16463	91	240	by	by	ADP
crl-16463	91	241	the	the	DET
crl-16463	91	242	media	medium	NOUN
crl-16463	91	243	tool	tool	NOUN
crl-16463	91	244	)	)	PUNCT
crl-16463	91	245	usefulness	usefulness	NOUN
crl-16463	91	246	(	(	PUNCT
crl-16463	91	247	how	how	SCONJ
crl-16463	91	248	useful	useful	ADJ
crl-16463	91	249	the	the	DET
crl-16463	91	250	media	medium	NOUN
crl-16463	91	251	tool	tool	NOUN
crl-16463	91	252	is	be	AUX
crl-16463	91	253	)	)	PUNCT
crl-16463	91	254	•	•	NUM
crl-16463	91	255	bulletin	bulletin	NOUN
crl-16463	91	256	boards	board	NOUN
crl-16463	91	257	•	•	CCONJ
crl-16463	91	258	e	e	NOUN
crl-16463	91	259	-	-	NOUN
crl-16463	91	260	mail	mail	NOUN
crl-16463	91	261	•	•	NOUN
crl-16463	91	262	exhibits	exhibit	VERB
crl-16463	91	263	•	•	NOUN
crl-16463	91	264	newsletter	newsletter	NOUN
crl-16463	91	265	•	•	ADP
crl-16463	91	266	social	social	ADJ
crl-16463	91	267	media	medium	NOUN
crl-16463	91	268	(	(	PUNCT
crl-16463	91	269	such	such	ADJ
crl-16463	91	270	as	as	ADP
crl-16463	91	271	twitter	twitter	NOUN
crl-16463	91	272	,	,	PUNCT
crl-16463	91	273	facebook	facebook	NOUN
crl-16463	91	274	)	)	PUNCT
crl-16463	91	275	•	•	NUM
crl-16463	91	276	website	website	NOUN
crl-16463	91	277	802	802	NUM
crl-16463	91	278	college	college	PROPN
crl-16463	91	279	&	&	CCONJ
crl-16463	91	280	research	research	PROPN
crl-16463	91	281	libraries	library	NOUN
crl-16463	91	282	september	september	PROPN
crl-16463	91	283	2015	2015	NUM
crl-16463	91	284	table	table	NOUN
crl-16463	91	285	1	1	NUM
crl-16463	91	286	codebook	codebook	NOUN
crl-16463	91	287	features	feature	VERB
crl-16463	91	288	attributes	attribute	VERB
crl-16463	91	289	types	type	NOUN
crl-16463	91	290	hours	hour	NOUN
crl-16463	91	291	of	of	ADP
crl-16463	91	292	operation	operation	NOUN
crl-16463	91	293	(	(	PUNCT
crl-16463	91	294	the	the	DET
crl-16463	91	295	hours	hour	NOUN
crl-16463	91	296	the	the	DET
crl-16463	91	297	library	library	NOUN
crl-16463	91	298	is	be	AUX
crl-16463	91	299	open	open	ADJ
crl-16463	91	300	)	)	PUNCT
crl-16463	91	301	personnel	personnel	NOUN
crl-16463	91	302	(	(	PUNCT
crl-16463	91	303	includes	include	VERB
crl-16463	91	304	all	all	DET
crl-16463	91	305	library	library	NOUN
crl-16463	91	306	personnel	personnel	NOUN
crl-16463	91	307	)	)	PUNCT
crl-16463	91	308	attitude	attitude	NOUN
crl-16463	91	309	(	(	PUNCT
crl-16463	91	310	the	the	DET
crl-16463	91	311	personality	personality	NOUN
crl-16463	91	312	,	,	PUNCT
crl-16463	91	313	disposition	disposition	NOUN
crl-16463	91	314	,	,	PUNCT
crl-16463	91	315	demeanor	demeanor	NOUN
crl-16463	91	316	,	,	PUNCT
crl-16463	91	317	friendliness	friendliness	ADJ
crl-16463	91	318	etc	etc	X
crl-16463	91	319	.	.	X
crl-16463	91	320	of	of	ADP
crl-16463	91	321	library	library	NOUN
crl-16463	91	322	personnel	personnel	NOUN
crl-16463	91	323	)	)	PUNCT
crl-16463	91	324	availability	availability	NOUN
crl-16463	91	325	(	(	PUNCT
crl-16463	91	326	how	how	SCONJ
crl-16463	91	327	easy	easy	ADJ
crl-16463	91	328	it	it	PRON
crl-16463	91	329	is	be	AUX
crl-16463	91	330	to	to	PART
crl-16463	91	331	access	access	VERB
crl-16463	91	332	library	library	NOUN
crl-16463	91	333	personnel	personnel	NOUN
crl-16463	91	334	to	to	PART
crl-16463	91	335	get	get	VERB
crl-16463	91	336	their	their	PRON
crl-16463	91	337	help	help	NOUN
crl-16463	91	338	)	)	PUNCT
crl-16463	92	1	helpfulness	helpfulness	ADV
crl-16463	92	2	(	(	PUNCT
crl-16463	92	3	the	the	DET
crl-16463	92	4	ability	ability	NOUN
crl-16463	92	5	of	of	ADP
crl-16463	92	6	library	library	ADJ
crl-16463	92	7	personnel	personnel	NOUN
crl-16463	92	8	to	to	PART
crl-16463	92	9	resolve	resolve	VERB
crl-16463	92	10	a	a	DET
crl-16463	92	11	user	user	NOUN
crl-16463	92	12	’s	’s	PART
crl-16463	92	13	problem	problem	NOUN
crl-16463	92	14	)	)	PUNCT
crl-16463	92	15	skills	skill	NOUN
crl-16463	92	16	(	(	PUNCT
crl-16463	92	17	the	the	DET
crl-16463	92	18	competency	competency	NOUN
crl-16463	92	19	of	of	ADP
crl-16463	92	20	library	library	ADJ
crl-16463	92	21	personnel	personnel	NOUN
crl-16463	92	22	to	to	PART
crl-16463	92	23	do	do	AUX
crl-16463	92	24	their	their	PRON
crl-16463	92	25	work	work	NOUN
crl-16463	92	26	)	)	PUNCT
crl-16463	92	27	librarians	librarians	PROPN
crl-16463	92	28	library	library	NOUN
crl-16463	92	29	administrators/	administrators/	NUM
crl-16463	92	30	senior	senior	ADJ
crl-16463	92	31	managers	manager	NOUN
crl-16463	92	32	library	library	NOUN
crl-16463	92	33	staff	staff	NOUN
crl-16463	92	34	services	service	NOUN
crl-16463	92	35	(	(	PUNCT
crl-16463	92	36	refers	refer	VERB
crl-16463	92	37	to	to	ADP
crl-16463	92	38	the	the	DET
crl-16463	92	39	various	various	ADJ
crl-16463	92	40	services	service	NOUN
crl-16463	92	41	the	the	DET
crl-16463	92	42	library	library	NOUN
crl-16463	92	43	provides	provide	VERB
crl-16463	92	44	its	its	PRON
crl-16463	92	45	customers	customer	NOUN
crl-16463	92	46	)	)	PUNCT
crl-16463	92	47	access	access	NOUN
crl-16463	92	48	(	(	PUNCT
crl-16463	92	49	how	how	SCONJ
crl-16463	92	50	easy	easy	ADJ
crl-16463	92	51	it	it	PRON
crl-16463	92	52	is	be	AUX
crl-16463	92	53	to	to	PART
crl-16463	92	54	access	access	VERB
crl-16463	92	55	the	the	DET
crl-16463	92	56	service	service	NOUN
crl-16463	92	57	)	)	PUNCT
crl-16463	92	58	ease	ease	NOUN
crl-16463	92	59	of	of	ADP
crl-16463	92	60	use	use	NOUN
crl-16463	92	61	(	(	PUNCT
crl-16463	92	62	how	how	SCONJ
crl-16463	92	63	easy	easy	ADJ
crl-16463	92	64	it	it	PRON
crl-16463	92	65	is	be	AUX
crl-16463	92	66	to	to	PART
crl-16463	92	67	use	use	VERB
crl-16463	92	68	the	the	DET
crl-16463	92	69	service	service	NOUN
crl-16463	92	70	)	)	PUNCT
crl-16463	92	71	quality	quality	NOUN
crl-16463	92	72	(	(	PUNCT
crl-16463	92	73	the	the	DET
crl-16463	92	74	quality	quality	NOUN
crl-16463	92	75	of	of	ADP
crl-16463	92	76	the	the	DET
crl-16463	92	77	service	service	NOUN
crl-16463	92	78	)	)	PUNCT
crl-16463	92	79	quantity	quantity	NOUN
crl-16463	92	80	(	(	PUNCT
crl-16463	92	81	the	the	DET
crl-16463	92	82	amount	amount	NOUN
crl-16463	92	83	of	of	ADP
crl-16463	92	84	service	service	NOUN
crl-16463	92	85	available	available	ADJ
crl-16463	92	86	)	)	PUNCT
crl-16463	92	87	usefulness	usefulness	NOUN
crl-16463	92	88	(	(	PUNCT
crl-16463	92	89	how	how	SCONJ
crl-16463	92	90	useful	useful	ADJ
crl-16463	92	91	the	the	DET
crl-16463	92	92	service	service	NOUN
crl-16463	92	93	is	be	AUX
crl-16463	92	94	)	)	PUNCT
crl-16463	92	95	circulation	circulation	NOUN
crl-16463	92	96	services	service	NOUN
crl-16463	92	97	•	•	ADP
crl-16463	92	98	course	course	NOUN
crl-16463	92	99	reserves	reserve	NOUN
crl-16463	92	100	•	•	ADP
crl-16463	92	101	interlibrary	interlibrary	ADJ
crl-16463	92	102	loan	loan	NOUN
crl-16463	92	103	finding	finding	NOUN
crl-16463	92	104	tools	tool	NOUN
crl-16463	92	105	(	(	PUNCT
crl-16463	92	106	tools	tool	NOUN
crl-16463	92	107	that	that	PRON
crl-16463	92	108	allow	allow	VERB
crl-16463	92	109	users	user	NOUN
crl-16463	92	110	to	to	PART
crl-16463	92	111	find	find	VERB
crl-16463	92	112	items	item	NOUN
crl-16463	92	113	housed	house	VERB
crl-16463	92	114	in	in	ADP
crl-16463	92	115	the	the	DET
crl-16463	92	116	library	library	NOUN
crl-16463	92	117	’s	’s	PART
crl-16463	92	118	collections	collection	NOUN
crl-16463	92	119	)	)	PUNCT
crl-16463	92	120	•	•	NUM
crl-16463	92	121	catalogue	catalogue	NOUN
crl-16463	92	122	•	•	NOUN
crl-16463	92	123	databases	database	NOUN
crl-16463	92	124	•	•	ADP
crl-16463	92	125	subject	subject	NOUN
crl-16463	92	126	guides	guide	NOUN
crl-16463	92	127	information	information	NOUN
crl-16463	92	128	literacy	literacy	NOUN
crl-16463	92	129	instruction	instruction	NOUN
crl-16463	92	130	information	information	NOUN
crl-16463	92	131	technology	technology	NOUN
crl-16463	92	132	services	service	NOUN
crl-16463	92	133	•	•	NOUN
crl-16463	92	134	computer	computer	NOUN
crl-16463	92	135	workstations	workstation	NOUN
crl-16463	92	136	•	•	NOUN
crl-16463	92	137	electrical	electrical	ADJ
crl-16463	92	138	outlets	outlet	NOUN
crl-16463	92	139	(	(	PUNCT
crl-16463	92	140	electrical	electrical	ADJ
crl-16463	92	141	plugs	plug	NOUN
crl-16463	92	142	)	)	PUNCT
crl-16463	92	143	•	•	NUM
crl-16463	92	144	internet	internet	NOUN
crl-16463	92	145	•	•	NOUN
crl-16463	92	146	laptop	laptop	NOUN
crl-16463	92	147	lending	lending	NOUN
crl-16463	92	148	services	service	NOUN
crl-16463	92	149	photocopy	photocopy	NOUN
crl-16463	92	150	and	and	CCONJ
crl-16463	92	151	printing	printing	NOUN
crl-16463	92	152	services	service	NOUN
crl-16463	92	153	reference	reference	NOUN
crl-16463	92	154	services	service	NOUN
crl-16463	92	155	•	•	ADP
crl-16463	92	156	virtual	virtual	ADJ
crl-16463	92	157	reference	reference	NOUN
crl-16463	92	158	•	•	ADP
crl-16463	92	159	face	face	NOUN
crl-16463	92	160	-	-	PUNCT
crl-16463	92	161	to	to	ADP
crl-16463	92	162	-	-	PUNCT
crl-16463	92	163	face	face	NOUN
crl-16463	92	164	reference	reference	NOUN
crl-16463	92	165	/	/	SYM
crl-16463	92	166	reference	reference	NOUN
crl-16463	92	167	desk	desk	NOUN
crl-16463	92	168	room	room	NOUN
crl-16463	92	169	booking	booking	NOUN
crl-16463	92	170	services	service	NOUN
crl-16463	92	171	getting	get	VERB
crl-16463	92	172	more	more	ADJ
crl-16463	92	173	value	value	NOUN
crl-16463	92	174	from	from	ADP
crl-16463	92	175	the	the	DET
crl-16463	92	176	libqual+	libqual+	NOUN
crl-16463	92	177	®	®	NOUN
crl-16463	92	178	survey	survey	NOUN
crl-16463	92	179	803	803	NUM
crl-16463	92	180	table	table	NOUN
crl-16463	92	181	1	1	NUM
crl-16463	92	182	codebook	codebook	NOUN
crl-16463	92	183	features	feature	VERB
crl-16463	92	184	attributes	attribute	VERB
crl-16463	92	185	types	type	NOUN
crl-16463	92	186	spaces	space	NOUN
crl-16463	92	187	(	(	PUNCT
crl-16463	92	188	the	the	DET
crl-16463	92	189	physical	physical	ADJ
crl-16463	92	190	spaces	space	NOUN
crl-16463	92	191	in	in	ADP
crl-16463	92	192	the	the	DET
crl-16463	92	193	library	library	NOUN
crl-16463	92	194	;	;	PUNCT
crl-16463	92	195	access	access	NOUN
crl-16463	92	196	(	(	PUNCT
crl-16463	92	197	access	access	NOUN
crl-16463	92	198	to	to	ADP
crl-16463	92	199	the	the	DET
crl-16463	92	200	space	space	NOUN
crl-16463	92	201	)	)	PUNCT
crl-16463	92	202	amount	amount	NOUN
crl-16463	92	203	(	(	PUNCT
crl-16463	92	204	amount	amount	NOUN
crl-16463	92	205	of	of	ADP
crl-16463	92	206	space	space	NOUN
crl-16463	92	207	available	available	ADJ
crl-16463	92	208	)	)	PUNCT
crl-16463	92	209	cleanliness	cleanliness	NOUN
crl-16463	92	210	(	(	PUNCT
crl-16463	92	211	how	how	SCONJ
crl-16463	92	212	clean	clean	ADJ
crl-16463	92	213	or	or	CCONJ
crl-16463	92	214	untidy	untidy	ADJ
crl-16463	92	215	the	the	DET
crl-16463	92	216	space	space	NOUN
crl-16463	92	217	is	be	AUX
crl-16463	92	218	)	)	PUNCT
crl-16463	92	219	food	food	NOUN
crl-16463	92	220	and	and	CCONJ
crl-16463	92	221	drink	drink	NOUN
crl-16463	92	222	(	(	PUNCT
crl-16463	92	223	food	food	NOUN
crl-16463	92	224	and	and	CCONJ
crl-16463	92	225	drink	drink	VERB
crl-16463	92	226	in	in	ADP
crl-16463	92	227	the	the	DET
crl-16463	92	228	library	library	NOUN
crl-16463	92	229	space	space	NOUN
crl-16463	92	230	)	)	PUNCT
crl-16463	92	231	noise	noise	NOUN
crl-16463	92	232	(	(	PUNCT
crl-16463	92	233	quietness/	quietness/	NUM
crl-16463	92	234	loudness	loudness	NOUN
crl-16463	92	235	of	of	ADP
crl-16463	92	236	the	the	DET
crl-16463	92	237	space	space	NOUN
crl-16463	92	238	)	)	PUNCT
crl-16463	92	239	size	size	NOUN
crl-16463	92	240	(	(	PUNCT
crl-16463	92	241	how	how	SCONJ
crl-16463	92	242	small	small	ADJ
crl-16463	92	243	or	or	CCONJ
crl-16463	92	244	big	big	ADJ
crl-16463	92	245	the	the	DET
crl-16463	92	246	space	space	NOUN
crl-16463	92	247	is	be	AUX
crl-16463	92	248	)	)	PUNCT
crl-16463	92	249	group	group	NOUN
crl-16463	92	250	study	study	NOUN
crl-16463	92	251	space	space	NOUN
crl-16463	92	252	individual	individual	ADJ
crl-16463	92	253	study	study	NOUN
crl-16463	92	254	space	space	PROPN
crl-16463	92	255	general	general	PROPN
crl-16463	92	256	library	library	NOUN
crl-16463	92	257	space	space	NOUN
crl-16463	92	258	(	(	PUNCT
crl-16463	92	259	refers	refer	VERB
crl-16463	92	260	to	to	ADP
crl-16463	92	261	the	the	DET
crl-16463	92	262	spaces	space	NOUN
crl-16463	92	263	in	in	ADP
crl-16463	92	264	the	the	DET
crl-16463	92	265	library	library	NOUN
crl-16463	92	266	as	as	ADP
crl-16463	92	267	a	a	DET
crl-16463	92	268	whole	whole	NOUN
crl-16463	92	269	)	)	PUNCT
crl-16463	92	270	specific	specific	ADJ
crl-16463	92	271	library	library	NOUN
crl-16463	92	272	space	space	NOUN
crl-16463	92	273	(	(	PUNCT
crl-16463	92	274	refers	refer	VERB
crl-16463	92	275	to	to	ADP
crl-16463	92	276	specific	specific	ADJ
crl-16463	92	277	spaces	space	NOUN
crl-16463	92	278	in	in	ADP
crl-16463	92	279	the	the	DET
crl-16463	92	280	library	library	NOUN
crl-16463	92	281	)	)	PUNCT
crl-16463	92	282	•	•	NUM
crl-16463	92	283	cafe	cafe	NOUN
crl-16463	92	284	space	space	NOUN
crl-16463	92	285	•	•	NOUN
crl-16463	92	286	elevators	elevator	NOUN
crl-16463	92	287	•	•	NOUN
crl-16463	92	288	media	medium	NOUN
crl-16463	92	289	space	space	NOUN
crl-16463	92	290	•	•	NOUN
crl-16463	92	291	prayer	prayer	NOUN
crl-16463	92	292	space	space	NOUN
crl-16463	92	293	•	•	NOUN
crl-16463	92	294	stacks	stack	NOUN
crl-16463	92	295	•	•	NOUN
crl-16463	92	296	washrooms	washroom	NOUN
crl-16463	92	297	satisfaction	satisfaction	NOUN
crl-16463	92	298	(	(	PUNCT
crl-16463	92	299	how	how	SCONJ
crl-16463	92	300	satisfied	satisfied	ADJ
crl-16463	92	301	a	a	DET
crl-16463	92	302	user	user	NOUN
crl-16463	92	303	is	be	AUX
crl-16463	92	304	with	with	ADP
crl-16463	92	305	a	a	DET
crl-16463	92	306	particular	particular	ADJ
crl-16463	92	307	library	library	NOUN
crl-16463	92	308	feature	feature	NOUN
crl-16463	92	309	)	)	PUNCT
crl-16463	92	310	possible	possible	ADJ
crl-16463	92	311	values	value	NOUN
crl-16463	92	312	unsatisfied	unsatisfied	ADJ
crl-16463	92	313	(	(	PUNCT
crl-16463	92	314	not	not	PART
crl-16463	92	315	satisfied	satisfied	ADJ
crl-16463	92	316	;	;	PUNCT
crl-16463	92	317	dissatisfied	dissatisfied	ADJ
crl-16463	92	318	;	;	PUNCT
crl-16463	92	319	has	have	VERB
crl-16463	92	320	problems	problem	NOUN
crl-16463	92	321	with	with	ADP
crl-16463	92	322	)	)	PUNCT
crl-16463	92	323	satisfied	satisfied	ADJ
crl-16463	92	324	(	(	PUNCT
crl-16463	92	325	okay	okay	INTJ
crl-16463	92	326	with	with	ADP
crl-16463	92	327	;	;	PUNCT
crl-16463	92	328	not	not	PART
crl-16463	92	329	displeased	displeased	ADJ
crl-16463	92	330	,	,	PUNCT
crl-16463	92	331	but	but	CCONJ
crl-16463	92	332	also	also	ADV
crl-16463	92	333	not	not	PART
crl-16463	92	334	highly	highly	ADV
crl-16463	92	335	pleased	pleased	ADJ
crl-16463	92	336	;	;	PUNCT
crl-16463	92	337	neutral	neutral	ADJ
crl-16463	92	338	)	)	PUNCT
crl-16463	92	339	highly	highly	ADV
crl-16463	92	340	satisfied	satisfied	ADJ
crl-16463	92	341	(	(	PUNCT
crl-16463	92	342	very	very	ADV
crl-16463	92	343	pleased	pleased	ADJ
crl-16463	92	344	)	)	PUNCT
crl-16463	92	345	demographics	demographic	NOUN
crl-16463	92	346	(	(	PUNCT
crl-16463	92	347	personal	personal	ADJ
crl-16463	92	348	information	information	NOUN
crl-16463	92	349	about	about	ADP
crl-16463	92	350	the	the	DET
crl-16463	92	351	user	user	NOUN
crl-16463	92	352	)	)	PUNCT
crl-16463	92	353	category	category	NOUN
crl-16463	92	354	possible	possible	ADJ
crl-16463	92	355	values	value	NOUN
crl-16463	92	356	discipline	discipline	NOUN
crl-16463	92	357	(	(	PUNCT
crl-16463	92	358	the	the	DET
crl-16463	92	359	user	user	NOUN
crl-16463	92	360	’s	’s	PART
crl-16463	92	361	academic	academic	ADJ
crl-16463	92	362	discipline	discipline	NOUN
crl-16463	92	363	or	or	CCONJ
crl-16463	92	364	primary	primary	ADJ
crl-16463	92	365	area	area	NOUN
crl-16463	92	366	of	of	ADP
crl-16463	92	367	affiliation	affiliation	NOUN
crl-16463	92	368	)	)	PUNCT
crl-16463	92	369	arts	arts	PROPN
crl-16463	92	370	&	&	CCONJ
crl-16463	92	371	science	science	PROPN
crl-16463	92	372	business	business	NOUN
crl-16463	92	373	engineering	engineering	PROPN
crl-16463	92	374	humanities	humanity	NOUN
crl-16463	92	375	health	health	PROPN
crl-16463	92	376	sciences	sciences	PROPN
crl-16463	92	377	science	science	PROPN
crl-16463	92	378	social	social	PROPN
crl-16463	92	379	sciences	sciences	PROPN
crl-16463	92	380	user	user	PROPN
crl-16463	92	381	group	group	NOUN
crl-16463	92	382	(	(	PUNCT
crl-16463	92	383	the	the	DET
crl-16463	92	384	academic	academic	ADJ
crl-16463	92	385	cohort	cohort	NOUN
crl-16463	92	386	to	to	PART
crl-16463	92	387	which	which	PRON
crl-16463	92	388	the	the	DET
crl-16463	92	389	user	user	NOUN
crl-16463	92	390	belongs	belong	VERB
crl-16463	92	391	)	)	PUNCT
crl-16463	92	392	faculty	faculty	NOUN
crl-16463	92	393	graduate	graduate	NOUN
crl-16463	92	394	students	student	NOUN
crl-16463	92	395	undergraduate	undergraduate	VERB
crl-16463	92	396	students	student	NOUN
crl-16463	92	397	804	804	NUM
crl-16463	92	398	college	college	PROPN
crl-16463	92	399	&	&	CCONJ
crl-16463	92	400	research	research	PROPN
crl-16463	92	401	libraries	library	NOUN
crl-16463	92	402	september	september	PROPN
crl-16463	92	403	2015	2015	NUM
crl-16463	92	404	both	both	CCONJ
crl-16463	92	405	an	an	DET
crl-16463	92	406	attribute	attribute	NOUN
crl-16463	92	407	and	and	CCONJ
crl-16463	92	408	a	a	DET
crl-16463	92	409	type	type	NOUN
crl-16463	92	410	.	.	PUNCT
crl-16463	93	1	attributes	attribute	NOUN
crl-16463	93	2	pertained	pertain	VERB
crl-16463	93	3	to	to	ADP
crl-16463	93	4	quality	quality	NOUN
crl-16463	93	5	characteristics	characteristic	NOUN
crl-16463	93	6	of	of	ADP
crl-16463	93	7	the	the	DET
crl-16463	93	8	library	library	NOUN
crl-16463	93	9	feature	feature	NOUN
crl-16463	93	10	,	,	PUNCT
crl-16463	93	11	while	while	SCONJ
crl-16463	93	12	types	type	NOUN
crl-16463	93	13	pertained	pertain	VERB
crl-16463	93	14	to	to	ADP
crl-16463	93	15	specific	specific	ADJ
crl-16463	93	16	instantiations	instantiation	NOUN
crl-16463	93	17	of	of	ADP
crl-16463	93	18	the	the	DET
crl-16463	93	19	library	library	NOUN
crl-16463	93	20	feature	feature	VERB
crl-16463	93	21	in	in	ADP
crl-16463	93	22	question	question	NOUN
crl-16463	93	23	.	.	PUNCT
crl-16463	94	1	for	for	ADP
crl-16463	94	2	example	example	NOUN
crl-16463	94	3	,	,	PUNCT
crl-16463	94	4	with	with	ADP
crl-16463	94	5	respect	respect	NOUN
crl-16463	94	6	to	to	ADP
crl-16463	94	7	collections	collection	NOUN
crl-16463	94	8	,	,	PUNCT
crl-16463	94	9	attributes	attribute	VERB
crl-16463	94	10	comprised	comprise	VERB
crl-16463	94	11	categories	category	NOUN
crl-16463	94	12	such	such	ADJ
crl-16463	94	13	as	as	ADP
crl-16463	94	14	“	"	PUNCT
crl-16463	94	15	quantity	quantity	NOUN
crl-16463	94	16	,	,	PUNCT
crl-16463	94	17	”	"	PUNCT
crl-16463	94	18	“	"	PUNCT
crl-16463	94	19	ease	ease	NOUN
crl-16463	94	20	of	of	ADP
crl-16463	94	21	use	use	NOUN
crl-16463	94	22	,	,	PUNCT
crl-16463	94	23	”	"	PUNCT
crl-16463	94	24	“	"	PUNCT
crl-16463	94	25	usefulness	usefulness	NOUN
crl-16463	94	26	,	,	PUNCT
crl-16463	94	27	”	"	PUNCT
crl-16463	94	28	and	and	CCONJ
crl-16463	94	29	“	"	PUNCT
crl-16463	94	30	accessibility	accessibility	NOUN
crl-16463	94	31	,	,	PUNCT
crl-16463	94	32	”	"	PUNCT
crl-16463	94	33	while	while	SCONJ
crl-16463	94	34	types	type	NOUN
crl-16463	94	35	pertained	pertain	VERB
crl-16463	94	36	to	to	ADP
crl-16463	94	37	categories	category	NOUN
crl-16463	94	38	such	such	ADJ
crl-16463	94	39	as	as	ADP
crl-16463	94	40	“	"	PUNCT
crl-16463	94	41	e	e	NOUN
crl-16463	94	42	-	-	NOUN
crl-16463	94	43	book	book	NOUN
crl-16463	94	44	,	,	PUNCT
crl-16463	94	45	”	"	PUNCT
crl-16463	94	46	“	"	PUNCT
crl-16463	94	47	catalogue	catalogue	NOUN
crl-16463	94	48	,	,	PUNCT
crl-16463	94	49	”	"	PUNCT
crl-16463	94	50	“	"	PUNCT
crl-16463	94	51	website	website	NOUN
crl-16463	94	52	,	,	PUNCT
crl-16463	94	53	”	"	PUNCT
crl-16463	94	54	and	and	CCONJ
crl-16463	94	55	“	"	PUNCT
crl-16463	94	56	interlibrary	interlibrary	ADJ
crl-16463	94	57	loan	loan	NOUN
crl-16463	94	58	.	.	PUNCT
crl-16463	94	59	”	"	PUNCT
crl-16463	95	1	in	in	ADP
crl-16463	95	2	terms	term	NOUN
crl-16463	95	3	of	of	ADP
crl-16463	95	4	user	user	NOUN
crl-16463	95	5	satisfaction	satisfaction	NOUN
crl-16463	95	6	,	,	PUNCT
crl-16463	95	7	the	the	DET
crl-16463	95	8	codebook	codebook	NOUN
crl-16463	95	9	facilitated	facilitate	VERB
crl-16463	95	10	the	the	DET
crl-16463	95	11	recording	recording	NOUN
crl-16463	95	12	of	of	ADP
crl-16463	95	13	three	three	NUM
crl-16463	95	14	levels	level	NOUN
crl-16463	95	15	of	of	ADP
crl-16463	95	16	library	library	PROPN
crl-16463	95	17	patron	patron	NOUN
crl-16463	95	18	satisfaction	satisfaction	NOUN
crl-16463	95	19	(	(	PUNCT
crl-16463	95	20	“	"	PUNCT
crl-16463	95	21	unsatisfied	unsatisfied	ADJ
crl-16463	95	22	,	,	PUNCT
crl-16463	95	23	”	"	PUNCT
crl-16463	95	24	“	"	PUNCT
crl-16463	95	25	satisfied	satisfied	ADJ
crl-16463	95	26	/	/	SYM
crl-16463	95	27	neutral	neutral	ADJ
crl-16463	95	28	,	,	PUNCT
crl-16463	95	29	”	"	PUNCT
crl-16463	95	30	“	"	PUNCT
crl-16463	95	31	very	very	ADV
crl-16463	95	32	satisfied	satisfied	ADJ
crl-16463	95	33	”	"	PUNCT
crl-16463	95	34	)	)	PUNCT
crl-16463	95	35	with	with	ADP
crl-16463	95	36	each	each	DET
crl-16463	95	37	comment	comment	NOUN
crl-16463	95	38	made	make	VERB
crl-16463	95	39	.	.	PUNCT
crl-16463	96	1	satisfaction	satisfaction	NOUN
crl-16463	96	2	levels	level	NOUN
crl-16463	96	3	were	be	AUX
crl-16463	96	4	determined	determine	VERB
crl-16463	96	5	by	by	ADP
crl-16463	96	6	the	the	DET
crl-16463	96	7	extent	extent	NOUN
crl-16463	96	8	to	to	PART
crl-16463	96	9	which	which	PRON
crl-16463	96	10	a	a	DET
crl-16463	96	11	comment	comment	NOUN
crl-16463	96	12	was	be	AUX
crl-16463	96	13	negative	negative	ADJ
crl-16463	96	14	or	or	CCONJ
crl-16463	96	15	positive	positive	ADJ
crl-16463	96	16	in	in	ADP
crl-16463	96	17	its	its	PRON
crl-16463	96	18	tone	tone	NOUN
crl-16463	96	19	and	and	CCONJ
crl-16463	96	20	message	message	NOUN
crl-16463	96	21	.	.	PUNCT
crl-16463	97	1	with	with	ADP
crl-16463	97	2	respect	respect	NOUN
crl-16463	97	3	to	to	ADP
crl-16463	97	4	demographics	demographic	NOUN
crl-16463	97	5	,	,	PUNCT
crl-16463	97	6	two	two	NUM
crl-16463	97	7	sets	set	NOUN
crl-16463	97	8	of	of	ADP
crl-16463	97	9	characteristics	characteristic	NOUN
crl-16463	97	10	were	be	AUX
crl-16463	97	11	incorporated	incorporate	VERB
crl-16463	97	12	.	.	PUNCT
crl-16463	98	1	the	the	DET
crl-16463	98	2	first	first	ADJ
crl-16463	98	3	was	be	AUX
crl-16463	98	4	“	"	PUNCT
crl-16463	98	5	user	user	NOUN
crl-16463	98	6	group	group	NOUN
crl-16463	98	7	”	"	PUNCT
crl-16463	98	8	(	(	PUNCT
crl-16463	98	9	faculty	faculty	NOUN
crl-16463	98	10	,	,	PUNCT
crl-16463	98	11	graduate	graduate	NOUN
crl-16463	98	12	students	student	NOUN
crl-16463	98	13	,	,	PUNCT
crl-16463	98	14	and	and	CCONJ
crl-16463	98	15	undergraduate	undergraduate	ADJ
crl-16463	98	16	students	student	NOUN
crl-16463	98	17	)	)	PUNCT
crl-16463	98	18	;	;	PUNCT
crl-16463	98	19	the	the	DET
crl-16463	98	20	second	second	ADJ
crl-16463	98	21	was	be	AUX
crl-16463	98	22	“	"	PUNCT
crl-16463	98	23	discipline	discipline	NOUN
crl-16463	98	24	”	"	PUNCT
crl-16463	98	25	(	(	PUNCT
crl-16463	98	26	for	for	ADP
crl-16463	98	27	example	example	NOUN
crl-16463	98	28	,	,	PUNCT
crl-16463	98	29	business	business	NOUN
crl-16463	98	30	,	,	PUNCT
crl-16463	98	31	engineering	engineering	NOUN
crl-16463	98	32	/	/	SYM
crl-16463	98	33	computer	computer	NOUN
crl-16463	98	34	science	science	NOUN
crl-16463	98	35	,	,	PUNCT
crl-16463	98	36	humanities	humanity	NOUN
crl-16463	98	37	,	,	PUNCT
crl-16463	98	38	science	science	NOUN
crl-16463	98	39	)	)	PUNCT
crl-16463	98	40	.	.	PUNCT
crl-16463	99	1	other	other	ADJ
crl-16463	99	2	demographic	demographic	ADJ
crl-16463	99	3	descriptions	description	NOUN
crl-16463	99	4	were	be	AUX
crl-16463	99	5	considered	consider	VERB
crl-16463	99	6	(	(	PUNCT
crl-16463	99	7	such	such	ADJ
crl-16463	99	8	as	as	ADP
crl-16463	99	9	age	age	NOUN
crl-16463	99	10	,	,	PUNCT
crl-16463	99	11	sex	sex	NOUN
crl-16463	99	12	,	,	PUNCT
crl-16463	99	13	library	library	NOUN
crl-16463	99	14	building	building	NOUN
crl-16463	99	15	most	most	ADV
crl-16463	99	16	frequently	frequently	ADV
crl-16463	99	17	visited	visit	VERB
crl-16463	99	18	)	)	PUNCT
crl-16463	99	19	;	;	PUNCT
crl-16463	99	20	however	however	ADV
crl-16463	99	21	,	,	PUNCT
crl-16463	99	22	it	it	PRON
crl-16463	99	23	was	be	AUX
crl-16463	99	24	felt	feel	VERB
crl-16463	99	25	that	that	SCONJ
crl-16463	99	26	these	these	DET
crl-16463	99	27	other	other	ADJ
crl-16463	99	28	descriptions	description	NOUN
crl-16463	99	29	were	be	AUX
crl-16463	99	30	not	not	PART
crl-16463	99	31	necessary	necessary	ADJ
crl-16463	99	32	in	in	SCONJ
crl-16463	99	33	that	that	SCONJ
crl-16463	99	34	they	they	PRON
crl-16463	99	35	could	could	AUX
crl-16463	99	36	be	be	AUX
crl-16463	99	37	interpreted	interpret	VERB
crl-16463	99	38	from	from	ADP
crl-16463	99	39	the	the	DET
crl-16463	99	40	user	user	NOUN
crl-16463	99	41	group	group	NOUN
crl-16463	99	42	and	and	CCONJ
crl-16463	99	43	discipline	discipline	NOUN
crl-16463	99	44	categories	category	NOUN
crl-16463	99	45	already	already	ADV
crl-16463	99	46	established	establish	VERB
crl-16463	99	47	.	.	PUNCT
crl-16463	100	1	all	all	DET
crl-16463	100	2	275	275	NUM
crl-16463	100	3	qualitative	qualitative	ADJ
crl-16463	100	4	comments	comment	NOUN
crl-16463	100	5	were	be	AUX
crl-16463	100	6	coded	code	VERB
crl-16463	100	7	using	use	VERB
crl-16463	100	8	the	the	DET
crl-16463	100	9	codebook	codebook	NOUN
crl-16463	100	10	outlined	outline	VERB
crl-16463	100	11	in	in	ADP
crl-16463	100	12	table	table	NOUN
crl-16463	100	13	1	1	NUM
crl-16463	100	14	.	.	PUNCT
crl-16463	101	1	each	each	DET
crl-16463	101	2	comment	comment	NOUN
crl-16463	101	3	was	be	AUX
crl-16463	101	4	coded	code	VERB
crl-16463	101	5	with	with	ADP
crl-16463	101	6	a	a	DET
crl-16463	101	7	library	library	NOUN
crl-16463	101	8	feature	feature	NOUN
crl-16463	101	9	type	type	NOUN
crl-16463	101	10	,	,	PUNCT
crl-16463	101	11	one	one	NUM
crl-16463	101	12	or	or	CCONJ
crl-16463	101	13	more	more	ADJ
crl-16463	101	14	library	library	ADJ
crl-16463	101	15	feature	feature	NOUN
crl-16463	101	16	attributes	attribute	VERB
crl-16463	101	17	,	,	PUNCT
crl-16463	101	18	and	and	CCONJ
crl-16463	101	19	a	a	DET
crl-16463	101	20	satisfaction	satisfaction	NOUN
crl-16463	101	21	score	score	NOUN
crl-16463	101	22	.	.	PUNCT
crl-16463	102	1	most	most	ADJ
crl-16463	102	2	comments	comment	NOUN
crl-16463	102	3	contained	contain	VERB
crl-16463	102	4	multiple	multiple	ADJ
crl-16463	102	5	statements	statement	NOUN
crl-16463	102	6	of	of	ADP
crl-16463	102	7	expression	expression	NOUN
crl-16463	102	8	of	of	ADP
crl-16463	102	9	library	library	ADJ
crl-16463	102	10	patron	patron	NOUN
crl-16463	102	11	perceptions	perception	NOUN
crl-16463	102	12	of	of	ADP
crl-16463	102	13	library	library	NOUN
crl-16463	102	14	features	feature	NOUN
crl-16463	102	15	.	.	PUNCT
crl-16463	103	1	this	this	PRON
crl-16463	103	2	yielded	yield	VERB
crl-16463	103	3	more	more	ADJ
crl-16463	103	4	than	than	ADP
crl-16463	103	5	700	700	NUM
crl-16463	103	6	coded	code	VERB
crl-16463	103	7	qualitative	qualitative	ADJ
crl-16463	103	8	statements	statement	NOUN
crl-16463	103	9	(	(	PUNCT
crl-16463	103	10	that	that	PRON
crl-16463	103	11	is	is	ADV
crl-16463	103	12	,	,	PUNCT
crl-16463	103	13	724	724	NUM
crl-16463	103	14	comments	comment	NOUN
crl-16463	103	15	by	by	ADP
crl-16463	103	16	user	user	NOUN
crl-16463	103	17	group	group	NOUN
crl-16463	103	18	,	,	PUNCT
crl-16463	103	19	and	and	CCONJ
crl-16463	103	20	736	736	NUM
crl-16463	103	21	comments	comment	NOUN
crl-16463	103	22	by	by	ADP
crl-16463	103	23	discipline	discipline	NOUN
crl-16463	103	24	)	)	PUNCT
crl-16463	103	25	.	.	PUNCT
crl-16463	104	1	content	content	NOUN
crl-16463	104	2	analysis	analysis	NOUN
crl-16463	104	3	software	software	NOUN
crl-16463	104	4	to	to	PART
crl-16463	104	5	facilitate	facilitate	VERB
crl-16463	104	6	the	the	DET
crl-16463	104	7	coding	coding	NOUN
crl-16463	104	8	and	and	CCONJ
crl-16463	104	9	analysis	analysis	NOUN
crl-16463	104	10	of	of	ADP
crl-16463	104	11	comments	comment	NOUN
crl-16463	104	12	,	,	PUNCT
crl-16463	104	13	a	a	DET
crl-16463	104	14	content	content	NOUN
crl-16463	104	15	analysis	analysis	NOUN
crl-16463	104	16	software	software	NOUN
crl-16463	104	17	package	package	NOUN
crl-16463	104	18	—	—	PUNCT
crl-16463	104	19	qsr	qsr	NOUN
crl-16463	104	20	nvivo	nvivo	NOUN
crl-16463	104	21	—	—	PUNCT
crl-16463	104	22	was	be	AUX
crl-16463	104	23	used	use	VERB
crl-16463	104	24	.	.	PUNCT
crl-16463	105	1	coding	code	VERB
crl-16463	105	2	with	with	ADP
crl-16463	105	3	the	the	DET
crl-16463	105	4	qsr	qsr	PROPN
crl-16463	105	5	nvivo	nvivo	ADJ
crl-16463	105	6	tool	tool	NOUN
crl-16463	105	7	occurred	occur	VERB
crl-16463	105	8	in	in	ADP
crl-16463	105	9	two	two	NUM
crl-16463	105	10	ways	way	NOUN
crl-16463	105	11	.	.	PUNCT
crl-16463	106	1	initially	initially	ADV
crl-16463	106	2	,	,	PUNCT
crl-16463	106	3	qsr	qsr	PROPN
crl-16463	106	4	nvivo	nvivo	NOUN
crl-16463	106	5	was	be	AUX
crl-16463	106	6	used	use	VERB
crl-16463	106	7	to	to	ADP
crl-16463	106	8	“	"	PUNCT
crl-16463	106	9	auto	auto	NOUN
crl-16463	106	10	-	-	PUNCT
crl-16463	106	11	code	code	NOUN
crl-16463	106	12	”	"	PUNCT
crl-16463	106	13	comments	comment	NOUN
crl-16463	106	14	based	base	VERB
crl-16463	106	15	on	on	ADP
crl-16463	106	16	user	user	NOUN
crl-16463	106	17	demographics	demographic	NOUN
crl-16463	106	18	(	(	PUNCT
crl-16463	106	19	that	that	ADV
crl-16463	106	20	is	is	ADV
crl-16463	106	21	,	,	PUNCT
crl-16463	106	22	by	by	ADP
crl-16463	106	23	user	user	NOUN
crl-16463	106	24	group	group	NOUN
crl-16463	106	25	and	and	CCONJ
crl-16463	106	26	discipline	discipline	NOUN
crl-16463	106	27	)	)	PUNCT
crl-16463	106	28	.	.	PUNCT
crl-16463	107	1	this	this	PRON
crl-16463	107	2	saved	save	VERB
crl-16463	107	3	a	a	DET
crl-16463	107	4	substantial	substantial	ADJ
crl-16463	107	5	amount	amount	NOUN
crl-16463	107	6	of	of	ADP
crl-16463	107	7	work	work	NOUN
crl-16463	107	8	and	and	CCONJ
crl-16463	107	9	yielded	yield	VERB
crl-16463	107	10	immediate	immediate	ADJ
crl-16463	107	11	results	result	NOUN
crl-16463	107	12	.	.	PUNCT
crl-16463	108	1	from	from	ADP
crl-16463	108	2	there	there	ADV
crl-16463	108	3	,	,	PUNCT
crl-16463	108	4	the	the	DET
crl-16463	108	5	researchers	researcher	NOUN
crl-16463	108	6	used	use	VERB
crl-16463	108	7	qsr	qsr	PROPN
crl-16463	108	8	nvivo	nvivo	ADJ
crl-16463	108	9	to	to	PART
crl-16463	108	10	manually	manually	ADV
crl-16463	108	11	code	code	VERB
crl-16463	108	12	the	the	DET
crl-16463	108	13	comments	comment	NOUN
crl-16463	108	14	.	.	PUNCT
crl-16463	109	1	analysis	analysis	NOUN
crl-16463	109	2	of	of	ADP
crl-16463	109	3	the	the	DET
crl-16463	109	4	comments	comment	NOUN
crl-16463	109	5	was	be	AUX
crl-16463	109	6	facilitated	facilitate	VERB
crl-16463	109	7	by	by	ADP
crl-16463	109	8	qsr	qsr	PROPN
crl-16463	109	9	nvivo	nvivo	ADJ
crl-16463	109	10	via	via	ADP
crl-16463	109	11	the	the	DET
crl-16463	109	12	use	use	NOUN
crl-16463	109	13	of	of	ADP
crl-16463	109	14	query	query	NOUN
crl-16463	109	15	matrices	matrix	NOUN
crl-16463	109	16	.	.	PUNCT
crl-16463	110	1	query	query	NOUN
crl-16463	110	2	matrices	matrix	NOUN
crl-16463	110	3	were	be	AUX
crl-16463	110	4	generated	generate	VERB
crl-16463	110	5	and	and	CCONJ
crl-16463	110	6	run	run	VERB
crl-16463	110	7	for	for	ADP
crl-16463	110	8	all	all	DET
crl-16463	110	9	user	user	NOUN
crl-16463	110	10	group	group	NOUN
crl-16463	110	11	,	,	PUNCT
crl-16463	110	12	discipline	discipline	NOUN
crl-16463	110	13	,	,	PUNCT
crl-16463	110	14	and	and	CCONJ
crl-16463	110	15	satisfaction	satisfaction	NOUN
crl-16463	110	16	combinations	combination	NOUN
crl-16463	110	17	.	.	PUNCT
crl-16463	111	1	this	this	PRON
crl-16463	111	2	yielded	yield	VERB
crl-16463	111	3	66	66	NUM
crl-16463	111	4	queries	query	NOUN
crl-16463	111	5	.	.	PUNCT
crl-16463	112	1	analysis	analysis	NOUN
crl-16463	112	2	of	of	ADP
crl-16463	112	3	query	query	NOUN
crl-16463	112	4	results	result	NOUN
crl-16463	112	5	involved	involve	VERB
crl-16463	112	6	counting	count	VERB
crl-16463	112	7	the	the	DET
crl-16463	112	8	frequency	frequency	NOUN
crl-16463	112	9	of	of	ADP
crl-16463	112	10	coded	code	VERB
crl-16463	112	11	comments	comment	NOUN
crl-16463	112	12	for	for	ADP
crl-16463	112	13	each	each	DET
crl-16463	112	14	query	query	NOUN
crl-16463	112	15	,	,	PUNCT
crl-16463	112	16	as	as	ADV
crl-16463	112	17	well	well	ADV
crl-16463	112	18	as	as	ADP
crl-16463	112	19	methodically	methodically	ADV
crl-16463	112	20	examining	examine	VERB
crl-16463	112	21	query	query	NOUN
crl-16463	112	22	results	result	NOUN
crl-16463	112	23	and	and	CCONJ
crl-16463	112	24	making	make	VERB
crl-16463	112	25	constant	constant	ADJ
crl-16463	112	26	comparisons	comparison	NOUN
crl-16463	112	27	.	.	PUNCT
crl-16463	113	1	a	a	DET
crl-16463	113	2	microsoft	microsoft	PROPN
crl-16463	113	3	word	word	NOUN
crl-16463	113	4	workbook	workbook	PROPN
crl-16463	113	5	was	be	AUX
crl-16463	113	6	used	use	VERB
crl-16463	113	7	to	to	PART
crl-16463	113	8	facilitate	facilitate	VERB
crl-16463	113	9	this	this	DET
crl-16463	113	10	process	process	NOUN
crl-16463	113	11	in	in	ADP
crl-16463	113	12	terms	term	NOUN
crl-16463	113	13	of	of	ADP
crl-16463	113	14	ensuring	ensure	VERB
crl-16463	113	15	that	that	SCONJ
crl-16463	113	16	all	all	DET
crl-16463	113	17	possible	possible	ADJ
crl-16463	113	18	queries	query	NOUN
crl-16463	113	19	were	be	AUX
crl-16463	113	20	run	run	VERB
crl-16463	113	21	,	,	PUNCT
crl-16463	113	22	results	result	NOUN
crl-16463	113	23	were	be	AUX
crl-16463	113	24	recorded	record	VERB
crl-16463	113	25	,	,	PUNCT
crl-16463	113	26	and	and	CCONJ
crl-16463	113	27	interpretations	interpretation	NOUN
crl-16463	113	28	were	be	AUX
crl-16463	113	29	documented	document	VERB
crl-16463	113	30	.	.	PUNCT
crl-16463	114	1	use	use	NOUN
crl-16463	114	2	of	of	ADP
crl-16463	114	3	importance	importance	NOUN
crl-16463	114	4	-	-	PUNCT
crl-16463	114	5	satisfaction	satisfaction	NOUN
crl-16463	114	6	matrices	matrix	NOUN
crl-16463	114	7	once	once	SCONJ
crl-16463	114	8	the	the	DET
crl-16463	114	9	data	datum	NOUN
crl-16463	114	10	was	be	AUX
crl-16463	114	11	coded	code	VERB
crl-16463	114	12	and	and	CCONJ
crl-16463	114	13	analyzed	analyze	VERB
crl-16463	114	14	,	,	PUNCT
crl-16463	114	15	the	the	DET
crl-16463	114	16	next	next	ADJ
crl-16463	114	17	step	step	NOUN
crl-16463	114	18	involved	involve	VERB
crl-16463	114	19	plotting	plot	VERB
crl-16463	114	20	the	the	DET
crl-16463	114	21	results	result	NOUN
crl-16463	114	22	onto	onto	ADP
crl-16463	114	23	importance	importance	NOUN
crl-16463	114	24	-	-	PUNCT
crl-16463	114	25	satisfaction	satisfaction	NOUN
crl-16463	114	26	matrices	matrix	NOUN
crl-16463	114	27	.	.	PUNCT
crl-16463	115	1	an	an	DET
crl-16463	115	2	importance	importance	NOUN
crl-16463	115	3	-	-	PUNCT
crl-16463	115	4	satisfaction	satisfaction	NOUN
crl-16463	115	5	matrix	matrix	NOUN
crl-16463	115	6	was	be	AUX
crl-16463	115	7	created	create	VERB
crl-16463	115	8	for	for	ADP
crl-16463	115	9	each	each	DET
crl-16463	115	10	significant	significant	ADJ
crl-16463	115	11	category	category	NOUN
crl-16463	115	12	in	in	ADP
crl-16463	115	13	the	the	DET
crl-16463	115	14	codebook	codebook	NOUN
crl-16463	115	15	(	(	PUNCT
crl-16463	115	16	collections	collection	NOUN
crl-16463	115	17	,	,	PUNCT
crl-16463	115	18	communication	communication	NOUN
crl-16463	115	19	,	,	PUNCT
crl-16463	115	20	hours	hour	NOUN
crl-16463	115	21	of	of	ADP
crl-16463	115	22	operation	operation	NOUN
crl-16463	115	23	,	,	PUNCT
crl-16463	115	24	personnel	personnel	NOUN
crl-16463	115	25	,	,	PUNCT
crl-16463	115	26	services	service	NOUN
crl-16463	115	27	,	,	PUNCT
crl-16463	115	28	and	and	CCONJ
crl-16463	115	29	spaces	space	NOUN
crl-16463	115	30	)	)	PUNCT
crl-16463	115	31	.	.	PUNCT
crl-16463	116	1	plotting	plot	VERB
crl-16463	116	2	the	the	DET
crl-16463	116	3	comments	comment	NOUN
crl-16463	116	4	onto	onto	ADP
crl-16463	116	5	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	116	6	matrices	matrix	NOUN
crl-16463	116	7	involved	involve	VERB
crl-16463	116	8	scoring	score	VERB
crl-16463	116	9	comments	comment	NOUN
crl-16463	116	10	onto	onto	ADP
crl-16463	116	11	satisfaction	satisfaction	NOUN
crl-16463	116	12	and	and	CCONJ
crl-16463	116	13	importance	importance	NOUN
crl-16463	116	14	scales	scale	NOUN
crl-16463	116	15	.	.	PUNCT
crl-16463	117	1	satisfaction	satisfaction	NOUN
crl-16463	117	2	was	be	AUX
crl-16463	117	3	scored	score	VERB
crl-16463	117	4	on	on	ADP
crl-16463	117	5	a	a	DET
crl-16463	117	6	0	0	NUM
crl-16463	117	7	to	to	PART
crl-16463	117	8	100	100	NUM
crl-16463	117	9	percent	percent	NOUN
crl-16463	117	10	scale	scale	NOUN
crl-16463	117	11	.	.	PUNCT
crl-16463	118	1	satisfaction	satisfaction	NOUN
crl-16463	118	2	values	value	NOUN
crl-16463	118	3	were	be	AUX
crl-16463	118	4	calculated	calculate	VERB
crl-16463	118	5	by	by	ADP
crl-16463	118	6	summing	sum	VERB
crl-16463	118	7	the	the	DET
crl-16463	118	8	number	number	NOUN
crl-16463	118	9	of	of	ADP
crl-16463	118	10	comments	comment	NOUN
crl-16463	118	11	in	in	ADP
crl-16463	118	12	a	a	DET
crl-16463	118	13	category	category	NOUN
crl-16463	118	14	for	for	ADP
crl-16463	118	15	a	a	DET
crl-16463	118	16	particular	particular	ADJ
crl-16463	118	17	user	user	NOUN
crl-16463	118	18	group	group	NOUN
crl-16463	118	19	or	or	CCONJ
crl-16463	118	20	discipline	discipline	NOUN
crl-16463	118	21	that	that	PRON
crl-16463	118	22	were	be	AUX
crl-16463	118	23	coded	code	VERB
crl-16463	118	24	as	as	ADP
crl-16463	118	25	being	be	AUX
crl-16463	118	26	“	"	PUNCT
crl-16463	118	27	satisfied	satisfied	ADJ
crl-16463	118	28	”	"	PUNCT
crl-16463	118	29	or	or	CCONJ
crl-16463	118	30	“	"	PUNCT
crl-16463	118	31	highly	highly	ADV
crl-16463	118	32	satisfied	satisfied	ADJ
crl-16463	118	33	”	"	PUNCT
crl-16463	118	34	and	and	CCONJ
crl-16463	118	35	converting	convert	VERB
crl-16463	118	36	that	that	DET
crl-16463	118	37	number	number	NOUN
crl-16463	118	38	to	to	ADP
crl-16463	118	39	a	a	DET
crl-16463	118	40	percentage	percentage	NOUN
crl-16463	118	41	of	of	ADP
crl-16463	118	42	the	the	DET
crl-16463	118	43	total	total	ADJ
crl-16463	118	44	number	number	NOUN
crl-16463	118	45	of	of	ADP
crl-16463	118	46	satisfaction	satisfaction	NOUN
crl-16463	118	47	comments	comment	NOUN
crl-16463	118	48	coded	code	VERB
crl-16463	118	49	in	in	ADP
crl-16463	118	50	that	that	DET
crl-16463	118	51	category	category	NOUN
crl-16463	118	52	for	for	ADP
crl-16463	118	53	that	that	DET
crl-16463	118	54	particular	particular	ADJ
crl-16463	118	55	user	user	NOUN
crl-16463	118	56	group	group	NOUN
crl-16463	118	57	or	or	CCONJ
crl-16463	118	58	discipline	discipline	NOUN
crl-16463	118	59	(	(	PUNCT
crl-16463	118	60	that	that	ADV
crl-16463	118	61	is	is	ADV
crl-16463	118	62	,	,	PUNCT
crl-16463	118	63	the	the	DET
crl-16463	118	64	total	total	ADJ
crl-16463	118	65	number	number	NOUN
crl-16463	118	66	of	of	ADP
crl-16463	118	67	“	"	PUNCT
crl-16463	118	68	unsatisfied	unsatisfied	ADJ
crl-16463	118	69	,	,	PUNCT
crl-16463	118	70	”	"	PUNCT
crl-16463	118	71	“	"	PUNCT
crl-16463	118	72	satisfied	satisfied	ADJ
crl-16463	118	73	,	,	PUNCT
crl-16463	118	74	”	"	PUNCT
crl-16463	118	75	or	or	CCONJ
crl-16463	118	76	“	"	PUNCT
crl-16463	118	77	highly	highly	ADV
crl-16463	118	78	satisfied	satisfied	ADJ
crl-16463	118	79	”	"	PUNCT
crl-16463	118	80	comments	comment	NOUN
crl-16463	118	81	for	for	ADP
crl-16463	118	82	that	that	DET
crl-16463	118	83	particular	particular	ADJ
crl-16463	118	84	user	user	NOUN
crl-16463	118	85	group	group	NOUN
crl-16463	118	86	or	or	CCONJ
crl-16463	118	87	discipline	discipline	NOUN
crl-16463	118	88	)	)	PUNCT
crl-16463	118	89	.	.	PUNCT
crl-16463	119	1	importance	importance	NOUN
crl-16463	119	2	was	be	AUX
crl-16463	119	3	scored	score	VERB
crl-16463	119	4	on	on	ADP
crl-16463	119	5	a	a	DET
crl-16463	119	6	0	0	NUM
crl-16463	119	7	to	to	PART
crl-16463	119	8	40	40	NUM
crl-16463	119	9	percent	percent	NOUN
crl-16463	119	10	scale	scale	NOUN
crl-16463	119	11	.	.	PUNCT
crl-16463	120	1	since	since	SCONJ
crl-16463	120	2	no	no	DET
crl-16463	120	3	category	category	NOUN
crl-16463	120	4	comprised	comprise	VERB
crl-16463	120	5	more	more	ADJ
crl-16463	120	6	than	than	ADP
crl-16463	120	7	40	40	NUM
crl-16463	120	8	percent	percent	NOUN
crl-16463	120	9	of	of	ADP
crl-16463	120	10	the	the	DET
crl-16463	120	11	total	total	ADJ
crl-16463	120	12	number	number	NOUN
crl-16463	120	13	of	of	ADP
crl-16463	120	14	comments	comment	NOUN
crl-16463	120	15	coded	code	VERB
crl-16463	120	16	for	for	ADP
crl-16463	120	17	getting	get	VERB
crl-16463	120	18	more	more	ADJ
crl-16463	120	19	value	value	NOUN
crl-16463	120	20	from	from	ADP
crl-16463	120	21	the	the	DET
crl-16463	120	22	libqual+	libqual+	NOUN
crl-16463	120	23	®	®	NOUN
crl-16463	120	24	survey	survey	NOUN
crl-16463	120	25	805	805	NUM
crl-16463	120	26	any	any	DET
crl-16463	120	27	particular	particular	ADJ
crl-16463	120	28	user	user	NOUN
crl-16463	120	29	group	group	NOUN
crl-16463	120	30	or	or	CCONJ
crl-16463	120	31	discipline	discipline	NOUN
crl-16463	120	32	,	,	PUNCT
crl-16463	120	33	40	40	NUM
crl-16463	120	34	percent	percent	NOUN
crl-16463	120	35	was	be	AUX
crl-16463	120	36	selected	select	VERB
crl-16463	120	37	as	as	ADP
crl-16463	120	38	the	the	DET
crl-16463	120	39	upper	upper	ADJ
crl-16463	120	40	bound	bind	VERB
crl-16463	120	41	.	.	PUNCT
crl-16463	121	1	importance	importance	NOUN
crl-16463	121	2	values	value	NOUN
crl-16463	121	3	were	be	AUX
crl-16463	121	4	calculated	calculate	VERB
crl-16463	121	5	by	by	ADP
crl-16463	121	6	taking	take	VERB
crl-16463	121	7	the	the	DET
crl-16463	121	8	number	number	NOUN
crl-16463	121	9	of	of	ADP
crl-16463	121	10	comments	comment	NOUN
crl-16463	121	11	coded	code	VERB
crl-16463	121	12	for	for	ADP
crl-16463	121	13	a	a	DET
crl-16463	121	14	category	category	NOUN
crl-16463	121	15	for	for	ADP
crl-16463	121	16	a	a	DET
crl-16463	121	17	particular	particular	ADJ
crl-16463	121	18	user	user	NOUN
crl-16463	121	19	group	group	NOUN
crl-16463	121	20	or	or	CCONJ
crl-16463	121	21	discipline	discipline	NOUN
crl-16463	121	22	and	and	CCONJ
crl-16463	121	23	converting	convert	VERB
crl-16463	121	24	that	that	DET
crl-16463	121	25	number	number	NOUN
crl-16463	121	26	to	to	ADP
crl-16463	121	27	a	a	DET
crl-16463	121	28	percentage	percentage	NOUN
crl-16463	121	29	of	of	ADP
crl-16463	121	30	the	the	DET
crl-16463	121	31	total	total	ADJ
crl-16463	121	32	number	number	NOUN
crl-16463	121	33	of	of	ADP
crl-16463	121	34	comments	comment	NOUN
crl-16463	121	35	received	receive	VERB
crl-16463	121	36	for	for	ADP
crl-16463	121	37	that	that	DET
crl-16463	121	38	particular	particular	ADJ
crl-16463	121	39	user	user	NOUN
crl-16463	121	40	group	group	NOUN
crl-16463	121	41	or	or	CCONJ
crl-16463	121	42	discipline	discipline	NOUN
crl-16463	121	43	.	.	PUNCT
crl-16463	122	1	calculation	calculation	NOUN
crl-16463	122	2	of	of	ADP
crl-16463	122	3	importance	importance	NOUN
crl-16463	122	4	scores	score	NOUN
crl-16463	122	5	in	in	ADP
crl-16463	122	6	this	this	DET
crl-16463	122	7	manner	manner	NOUN
crl-16463	122	8	was	be	AUX
crl-16463	122	9	based	base	VERB
crl-16463	122	10	on	on	ADP
crl-16463	122	11	the	the	DET
crl-16463	122	12	premise	premise	NOUN
crl-16463	122	13	that	that	SCONJ
crl-16463	122	14	the	the	PRON
crl-16463	122	15	greater	great	ADJ
crl-16463	122	16	the	the	DET
crl-16463	122	17	number	number	NOUN
crl-16463	122	18	of	of	ADP
crl-16463	122	19	comments	comment	NOUN
crl-16463	122	20	made	make	VERB
crl-16463	122	21	by	by	ADP
crl-16463	122	22	a	a	DET
crl-16463	122	23	user	user	NOUN
crl-16463	122	24	group	group	NOUN
crl-16463	122	25	or	or	CCONJ
crl-16463	122	26	discipline	discipline	NOUN
crl-16463	122	27	on	on	ADP
crl-16463	122	28	a	a	DET
crl-16463	122	29	particular	particular	ADJ
crl-16463	122	30	category	category	NOUN
crl-16463	122	31	,	,	PUNCT
crl-16463	122	32	the	the	PRON
crl-16463	122	33	higher	high	ADJ
crl-16463	122	34	the	the	DET
crl-16463	122	35	importance	importance	NOUN
crl-16463	122	36	of	of	ADP
crl-16463	122	37	that	that	DET
crl-16463	122	38	category	category	NOUN
crl-16463	122	39	to	to	ADP
crl-16463	122	40	that	that	DET
crl-16463	122	41	particular	particular	ADJ
crl-16463	122	42	user	user	NOUN
crl-16463	122	43	group	group	NOUN
crl-16463	122	44	or	or	CCONJ
crl-16463	122	45	discipline	discipline	NOUN
crl-16463	122	46	.	.	PUNCT
crl-16463	123	1	findings	finding	NOUN
crl-16463	123	2	since	since	SCONJ
crl-16463	123	3	the	the	DET
crl-16463	123	4	purpose	purpose	NOUN
crl-16463	123	5	of	of	ADP
crl-16463	123	6	this	this	DET
crl-16463	123	7	paper	paper	NOUN
crl-16463	123	8	is	be	AUX
crl-16463	123	9	not	not	PART
crl-16463	123	10	to	to	PART
crl-16463	123	11	communicate	communicate	VERB
crl-16463	123	12	the	the	DET
crl-16463	123	13	results	result	NOUN
crl-16463	123	14	of	of	ADP
crl-16463	123	15	the	the	DET
crl-16463	123	16	qualitative	qualitative	ADJ
crl-16463	123	17	analysis	analysis	NOUN
crl-16463	123	18	of	of	ADP
crl-16463	123	19	the	the	DET
crl-16463	123	20	mcmaster	mcmaster	NOUN
crl-16463	123	21	libqual+	libqual+	ADP
crl-16463	123	22	survey	survey	NOUN
crl-16463	123	23	per	per	ADP
crl-16463	123	24	se	se	ADV
crl-16463	123	25	,	,	PUNCT
crl-16463	123	26	but	but	CCONJ
crl-16463	123	27	rather	rather	ADV
crl-16463	123	28	to	to	PART
crl-16463	123	29	communicate	communicate	VERB
crl-16463	123	30	the	the	DET
crl-16463	123	31	merit	merit	NOUN
crl-16463	123	32	of	of	ADP
crl-16463	123	33	conducting	conduct	VERB
crl-16463	123	34	a	a	DET
crl-16463	123	35	qualitative	qualitative	ADJ
crl-16463	123	36	analysis	analysis	NOUN
crl-16463	123	37	and	and	CCONJ
crl-16463	123	38	using	use	VERB
crl-16463	123	39	important	important	ADJ
crl-16463	123	40	-	-	PUNCT
crl-16463	123	41	satisfaction	satisfaction	NOUN
crl-16463	123	42	matrices	matrix	NOUN
crl-16463	123	43	to	to	PART
crl-16463	123	44	assess	assess	VERB
crl-16463	123	45	library	library	ADJ
crl-16463	123	46	patron	patron	NOUN
crl-16463	123	47	comments	comment	NOUN
crl-16463	123	48	,	,	PUNCT
crl-16463	123	49	only	only	ADV
crl-16463	123	50	a	a	DET
crl-16463	123	51	subset	subset	NOUN
crl-16463	123	52	of	of	ADP
crl-16463	123	53	high	high	ADJ
crl-16463	123	54	-	-	PUNCT
crl-16463	123	55	level	level	NOUN
crl-16463	123	56	findings	finding	NOUN
crl-16463	123	57	from	from	ADP
crl-16463	123	58	the	the	DET
crl-16463	123	59	mcmaster	mcmaster	PROPN
crl-16463	123	60	case	case	NOUN
crl-16463	123	61	study	study	NOUN
crl-16463	123	62	are	be	AUX
crl-16463	123	63	reported	report	VERB
crl-16463	123	64	here	here	ADV
crl-16463	123	65	as	as	ADP
crl-16463	123	66	a	a	DET
crl-16463	123	67	means	means	NOUN
crl-16463	123	68	to	to	PART
crl-16463	123	69	showcase	showcase	VERB
crl-16463	123	70	the	the	DET
crl-16463	123	71	extent	extent	NOUN
crl-16463	123	72	to	to	PART
crl-16463	123	73	which	which	PRON
crl-16463	123	74	a	a	DET
crl-16463	123	75	qualitative	qualitative	ADJ
crl-16463	123	76	analysis	analysis	NOUN
crl-16463	123	77	of	of	ADP
crl-16463	123	78	libqual+	libqual+	ADP
crl-16463	123	79	comments	comment	NOUN
crl-16463	123	80	and	and	CCONJ
crl-16463	123	81	importance	importance	NOUN
crl-16463	123	82	-	-	PUNCT
crl-16463	123	83	satisfaction	satisfaction	NOUN
crl-16463	123	84	matrices	matrix	NOUN
crl-16463	123	85	are	be	AUX
crl-16463	123	86	useful	useful	ADJ
crl-16463	123	87	.	.	PUNCT
crl-16463	124	1	faculty	faculty	NOUN
crl-16463	124	2	valued	value	VERB
crl-16463	124	3	library	library	NOUN
crl-16463	124	4	collections	collection	NOUN
crl-16463	124	5	the	the	DET
crl-16463	124	6	most	most	ADV
crl-16463	124	7	,	,	PUNCT
crl-16463	124	8	as	as	SCONJ
crl-16463	124	9	the	the	DET
crl-16463	124	10	majority	majority	NOUN
crl-16463	124	11	of	of	ADP
crl-16463	124	12	comments	comment	NOUN
crl-16463	124	13	made	make	VERB
crl-16463	124	14	by	by	ADP
crl-16463	124	15	this	this	DET
crl-16463	124	16	group	group	NOUN
crl-16463	124	17	was	be	AUX
crl-16463	124	18	about	about	ADP
crl-16463	124	19	the	the	DET
crl-16463	124	20	collections	collection	NOUN
crl-16463	124	21	.	.	PUNCT
crl-16463	125	1	most	most	ADJ
crl-16463	125	2	comments	comment	NOUN
crl-16463	125	3	about	about	ADP
crl-16463	125	4	the	the	DET
crl-16463	125	5	collections	collection	NOUN
crl-16463	125	6	were	be	AUX
crl-16463	125	7	primarily	primarily	ADV
crl-16463	125	8	about	about	ADP
crl-16463	125	9	access	access	NOUN
crl-16463	125	10	and	and	CCONJ
crl-16463	125	11	quantity	quantity	NOUN
crl-16463	125	12	concerns	concern	NOUN
crl-16463	125	13	.	.	PUNCT
crl-16463	126	1	faculty	faculty	NOUN
crl-16463	126	2	voiced	voice	VERB
crl-16463	126	3	displeasure	displeasure	NOUN
crl-16463	126	4	finding	find	VERB
crl-16463	126	5	and	and	CCONJ
crl-16463	126	6	keeping	keep	VERB
crl-16463	126	7	track	track	NOUN
crl-16463	126	8	of	of	ADP
crl-16463	126	9	library	library	ADJ
crl-16463	126	10	information	information	NOUN
crl-16463	126	11	resources	resource	NOUN
crl-16463	126	12	.	.	PUNCT
crl-16463	127	1	faculty	faculty	PROPN
crl-16463	127	2	placed	place	VERB
crl-16463	127	3	a	a	DET
crl-16463	127	4	high	high	ADJ
crl-16463	127	5	value	value	NOUN
crl-16463	127	6	on	on	ADV
crl-16463	127	7	,	,	PUNCT
crl-16463	127	8	and	and	CCONJ
crl-16463	127	9	appreciated	appreciate	VERB
crl-16463	127	10	,	,	PUNCT
crl-16463	127	11	librarians	librarian	NOUN
crl-16463	127	12	and	and	CCONJ
crl-16463	127	13	library	library	NOUN
crl-16463	127	14	staff	staff	NOUN
crl-16463	127	15	.	.	PUNCT
crl-16463	128	1	in	in	ADP
crl-16463	128	2	terms	term	NOUN
crl-16463	128	3	of	of	ADP
crl-16463	128	4	library	library	ADJ
crl-16463	128	5	spaces	space	NOUN
crl-16463	128	6	,	,	PUNCT
crl-16463	128	7	many	many	ADJ
crl-16463	128	8	comments	comment	NOUN
crl-16463	128	9	reflected	reflect	VERB
crl-16463	128	10	a	a	DET
crl-16463	128	11	view	view	NOUN
crl-16463	128	12	that	that	SCONJ
crl-16463	128	13	the	the	DET
crl-16463	128	14	library	library	NOUN
crl-16463	128	15	should	should	AUX
crl-16463	128	16	be	be	AUX
crl-16463	128	17	a	a	DET
crl-16463	128	18	place	place	NOUN
crl-16463	128	19	to	to	PART
crl-16463	128	20	work	work	VERB
crl-16463	128	21	and	and	CCONJ
crl-16463	128	22	not	not	PART
crl-16463	128	23	socialize	socialize	VERB
crl-16463	128	24	.	.	PUNCT
crl-16463	129	1	in	in	ADP
crl-16463	129	2	general	general	ADJ
crl-16463	129	3	,	,	PUNCT
crl-16463	129	4	faculty	faculty	NOUN
crl-16463	129	5	were	be	AUX
crl-16463	129	6	not	not	PART
crl-16463	129	7	happy	happy	ADJ
crl-16463	129	8	with	with	ADP
crl-16463	129	9	the	the	DET
crl-16463	129	10	recent	recent	ADJ
crl-16463	129	11	trend	trend	NOUN
crl-16463	129	12	to	to	ADP
crl-16463	129	13	increasing	increase	VERB
crl-16463	129	14	group	group	NOUN
crl-16463	129	15	work	work	NOUN
crl-16463	129	16	areas	area	NOUN
crl-16463	129	17	with	with	ADP
crl-16463	129	18	relaxed	relaxed	ADJ
crl-16463	129	19	food	food	NOUN
crl-16463	129	20	and	and	CCONJ
crl-16463	129	21	drink	drink	VERB
crl-16463	129	22	policies	policy	NOUN
crl-16463	129	23	at	at	ADP
crl-16463	129	24	the	the	DET
crl-16463	129	25	expense	expense	NOUN
crl-16463	129	26	of	of	ADP
crl-16463	129	27	individual	individual	ADJ
crl-16463	129	28	quiet	quiet	ADJ
crl-16463	129	29	study	study	NOUN
crl-16463	129	30	areas	area	NOUN
crl-16463	129	31	.	.	PUNCT
crl-16463	130	1	graduate	graduate	NOUN
crl-16463	130	2	students	student	NOUN
crl-16463	130	3	valued	value	VERB
crl-16463	130	4	library	library	NOUN
crl-16463	130	5	collections	collection	NOUN
crl-16463	130	6	the	the	DET
crl-16463	130	7	most	most	ADV
crl-16463	130	8	,	,	PUNCT
crl-16463	130	9	as	as	SCONJ
crl-16463	130	10	comments	comment	NOUN
crl-16463	130	11	made	make	VERB
crl-16463	130	12	by	by	ADP
crl-16463	130	13	this	this	DET
crl-16463	130	14	group	group	NOUN
crl-16463	130	15	were	be	AUX
crl-16463	130	16	predominantly	predominantly	ADV
crl-16463	130	17	about	about	ADP
crl-16463	130	18	the	the	DET
crl-16463	130	19	collections	collection	NOUN
crl-16463	130	20	.	.	PUNCT
crl-16463	131	1	however	however	ADV
crl-16463	131	2	,	,	PUNCT
crl-16463	131	3	like	like	ADP
crl-16463	131	4	faculty	faculty	NOUN
crl-16463	131	5	,	,	PUNCT
crl-16463	131	6	most	most	ADJ
crl-16463	131	7	comments	comment	NOUN
crl-16463	131	8	about	about	ADP
crl-16463	131	9	the	the	DET
crl-16463	131	10	collections	collection	NOUN
crl-16463	131	11	were	be	AUX
crl-16463	131	12	primarily	primarily	ADV
crl-16463	131	13	about	about	ADP
crl-16463	131	14	access	access	NOUN
crl-16463	131	15	and	and	CCONJ
crl-16463	131	16	quantity	quantity	NOUN
crl-16463	131	17	concerns	concern	NOUN
crl-16463	131	18	.	.	PUNCT
crl-16463	132	1	graduate	graduate	NOUN
crl-16463	132	2	students	student	NOUN
crl-16463	132	3	found	find	VERB
crl-16463	132	4	the	the	DET
crl-16463	132	5	library	library	ADJ
crl-16463	132	6	website	website	NOUN
crl-16463	132	7	cumbersome	cumbersome	ADJ
crl-16463	132	8	to	to	PART
crl-16463	132	9	use	use	VERB
crl-16463	132	10	.	.	PUNCT
crl-16463	133	1	graduate	graduate	NOUN
crl-16463	133	2	students	student	NOUN
crl-16463	133	3	valued	value	VERB
crl-16463	133	4	library	library	NOUN
crl-16463	133	5	personnel	personnel	NOUN
crl-16463	133	6	.	.	PUNCT
crl-16463	134	1	with	with	ADP
crl-16463	134	2	respect	respect	NOUN
crl-16463	134	3	to	to	ADP
crl-16463	134	4	library	library	ADJ
crl-16463	134	5	spaces	space	NOUN
crl-16463	134	6	,	,	PUNCT
crl-16463	134	7	about	about	ADV
crl-16463	134	8	twice	twice	ADV
crl-16463	134	9	as	as	ADV
crl-16463	134	10	many	many	ADJ
crl-16463	134	11	negative	negative	ADJ
crl-16463	134	12	as	as	SCONJ
crl-16463	134	13	positive	positive	ADJ
crl-16463	134	14	comments	comment	NOUN
crl-16463	134	15	were	be	AUX
crl-16463	134	16	received	receive	VERB
crl-16463	134	17	.	.	PUNCT
crl-16463	135	1	areas	area	NOUN
crl-16463	135	2	of	of	ADP
crl-16463	135	3	concern	concern	NOUN
crl-16463	135	4	were	be	AUX
crl-16463	135	5	too	too	ADV
crl-16463	135	6	much	much	ADJ
crl-16463	135	7	noise	noise	NOUN
crl-16463	135	8	and	and	CCONJ
crl-16463	135	9	a	a	DET
crl-16463	135	10	lack	lack	NOUN
crl-16463	135	11	of	of	ADP
crl-16463	135	12	individual	individual	ADJ
crl-16463	135	13	study	study	NOUN
crl-16463	135	14	space	space	NOUN
crl-16463	135	15	.	.	PUNCT
crl-16463	136	1	positive	positive	ADJ
crl-16463	136	2	comments	comment	NOUN
crl-16463	136	3	reflected	reflect	VERB
crl-16463	136	4	the	the	DET
crl-16463	136	5	value	value	NOUN
crl-16463	136	6	that	that	PRON
crl-16463	136	7	graduate	graduate	NOUN
crl-16463	136	8	students	student	NOUN
crl-16463	136	9	have	have	VERB
crl-16463	136	10	toward	toward	ADP
crl-16463	136	11	the	the	DET
crl-16463	136	12	library	library	NOUN
crl-16463	136	13	as	as	ADP
crl-16463	136	14	a	a	DET
crl-16463	136	15	place	place	NOUN
crl-16463	136	16	to	to	PART
crl-16463	136	17	work	work	VERB
crl-16463	136	18	.	.	PUNCT
crl-16463	137	1	undergraduate	undergraduate	NOUN
crl-16463	137	2	students	student	NOUN
crl-16463	137	3	valued	value	VERB
crl-16463	137	4	library	library	NOUN
crl-16463	137	5	services	service	NOUN
crl-16463	137	6	and	and	CCONJ
crl-16463	137	7	spaces	space	VERB
crl-16463	137	8	the	the	DET
crl-16463	137	9	most	most	ADJ
crl-16463	137	10	.	.	PUNCT
crl-16463	138	1	with	with	ADP
crl-16463	138	2	respect	respect	NOUN
crl-16463	138	3	to	to	ADP
crl-16463	138	4	library	library	NOUN
crl-16463	138	5	services	service	NOUN
crl-16463	138	6	,	,	PUNCT
crl-16463	138	7	many	many	ADJ
crl-16463	138	8	comments	comment	NOUN
crl-16463	138	9	were	be	AUX
crl-16463	138	10	about	about	ADP
crl-16463	138	11	needed	need	VERB
crl-16463	138	12	improvements	improvement	NOUN
crl-16463	138	13	in	in	ADP
crl-16463	138	14	the	the	DET
crl-16463	138	15	physical	physical	ADJ
crl-16463	138	16	services	service	NOUN
crl-16463	138	17	the	the	DET
crl-16463	138	18	library	library	NOUN
crl-16463	138	19	provides	provide	VERB
crl-16463	138	20	:	:	PUNCT
crl-16463	138	21	wireless	wireless	ADJ
crl-16463	138	22	internet	internet	NOUN
crl-16463	138	23	connection	connection	NOUN
crl-16463	138	24	,	,	PUNCT
crl-16463	138	25	study	study	NOUN
crl-16463	138	26	space	space	NOUN
crl-16463	138	27	,	,	PUNCT
crl-16463	138	28	electrical	electrical	ADJ
crl-16463	138	29	outlets	outlet	NOUN
crl-16463	138	30	,	,	PUNCT
crl-16463	138	31	computers	computer	NOUN
crl-16463	138	32	,	,	PUNCT
crl-16463	138	33	printing	printing	NOUN
crl-16463	138	34	.	.	PUNCT
crl-16463	139	1	main	main	ADJ
crl-16463	139	2	concerns	concern	NOUN
crl-16463	139	3	were	be	AUX
crl-16463	139	4	about	about	ADP
crl-16463	139	5	the	the	DET
crl-16463	139	6	amount	amount	NOUN
crl-16463	139	7	of	of	ADP
crl-16463	139	8	study	study	NOUN
crl-16463	139	9	space	space	NOUN
crl-16463	139	10	,	,	PUNCT
crl-16463	139	11	in	in	ADP
crl-16463	139	12	particular	particular	ADJ
crl-16463	139	13	individual	individual	ADJ
crl-16463	139	14	study	study	NOUN
crl-16463	139	15	space	space	NOUN
crl-16463	139	16	(	(	PUNCT
crl-16463	139	17	more	more	ADV
crl-16463	139	18	is	be	AUX
crl-16463	139	19	needed	need	VERB
crl-16463	139	20	)	)	PUNCT
crl-16463	139	21	and	and	CCONJ
crl-16463	139	22	noise	noise	NOUN
crl-16463	139	23	issues	issue	NOUN
crl-16463	139	24	(	(	PUNCT
crl-16463	139	25	quiet	quiet	ADJ
crl-16463	139	26	areas	area	NOUN
crl-16463	139	27	not	not	PART
crl-16463	139	28	quiet	quiet	ADJ
crl-16463	139	29	;	;	PUNCT
crl-16463	139	30	they	they	PRON
crl-16463	139	31	should	should	AUX
crl-16463	139	32	be	be	AUX
crl-16463	139	33	monitored	monitor	VERB
crl-16463	139	34	or	or	CCONJ
crl-16463	139	35	redesigned	redesign	VERB
crl-16463	139	36	)	)	PUNCT
crl-16463	139	37	.	.	PUNCT
crl-16463	140	1	undergraduates	undergraduate	NOUN
crl-16463	140	2	stated	state	VERB
crl-16463	140	3	that	that	SCONJ
crl-16463	140	4	existing	exist	VERB
crl-16463	140	5	spaces	space	NOUN
crl-16463	140	6	need	need	VERB
crl-16463	140	7	to	to	PART
crl-16463	140	8	be	be	AUX
crl-16463	140	9	updated	update	VERB
crl-16463	140	10	and	and	CCONJ
crl-16463	140	11	refurbished	refurbish	VERB
crl-16463	140	12	with	with	ADP
crl-16463	140	13	new	new	ADJ
crl-16463	140	14	furniture	furniture	NOUN
crl-16463	140	15	,	,	PUNCT
crl-16463	140	16	more	more	ADV
crl-16463	140	17	comfortable	comfortable	ADJ
crl-16463	140	18	chairs	chair	NOUN
crl-16463	140	19	,	,	PUNCT
crl-16463	140	20	and	and	CCONJ
crl-16463	140	21	improved	improved	ADJ
crl-16463	140	22	lighting	lighting	NOUN
crl-16463	140	23	.	.	PUNCT
crl-16463	141	1	positive	positive	ADJ
crl-16463	141	2	comments	comment	NOUN
crl-16463	141	3	reflected	reflect	VERB
crl-16463	141	4	the	the	DET
crl-16463	141	5	value	value	NOUN
crl-16463	141	6	that	that	PRON
crl-16463	141	7	undergraduate	undergraduate	ADJ
crl-16463	141	8	students	student	NOUN
crl-16463	141	9	place	place	VERB
crl-16463	141	10	on	on	ADP
crl-16463	141	11	the	the	DET
crl-16463	141	12	library	library	NOUN
crl-16463	141	13	as	as	ADP
crl-16463	141	14	a	a	DET
crl-16463	141	15	place	place	NOUN
crl-16463	141	16	to	to	PART
crl-16463	141	17	work	work	VERB
crl-16463	141	18	.	.	PUNCT
crl-16463	142	1	overall	overall	ADJ
crl-16463	142	2	,	,	PUNCT
crl-16463	142	3	not	not	PART
crl-16463	142	4	many	many	ADJ
crl-16463	142	5	comments	comment	NOUN
crl-16463	142	6	were	be	AUX
crl-16463	142	7	made	make	VERB
crl-16463	142	8	by	by	ADP
crl-16463	142	9	this	this	DET
crl-16463	142	10	user	user	NOUN
crl-16463	142	11	group	group	NOUN
crl-16463	142	12	about	about	ADP
crl-16463	142	13	the	the	DET
crl-16463	142	14	collections	collection	NOUN
crl-16463	142	15	.	.	PUNCT
crl-16463	143	1	undergraduates	undergraduate	NOUN
crl-16463	143	2	expressed	express	VERB
crl-16463	143	3	concern	concern	NOUN
crl-16463	143	4	over	over	ADP
crl-16463	143	5	accessing	access	VERB
crl-16463	143	6	and	and	CCONJ
crl-16463	143	7	finding	find	VERB
crl-16463	143	8	library	library	ADJ
crl-16463	143	9	resources	resource	NOUN
crl-16463	143	10	.	.	PUNCT
crl-16463	144	1	in	in	ADP
crl-16463	144	2	response	response	NOUN
crl-16463	144	3	,	,	PUNCT
crl-16463	144	4	they	they	PRON
crl-16463	144	5	tend	tend	VERB
crl-16463	144	6	to	to	PART
crl-16463	144	7	use	use	VERB
crl-16463	144	8	google	google	PROPN
crl-16463	144	9	scholar	scholar	NOUN
crl-16463	144	10	out	out	ADP
crl-16463	144	11	of	of	ADP
crl-16463	144	12	frustration	frustration	NOUN
crl-16463	144	13	.	.	PUNCT
crl-16463	145	1	undergraduates	undergraduate	NOUN
crl-16463	145	2	were	be	AUX
crl-16463	145	3	less	less	ADV
crl-16463	145	4	appreciative	appreciative	ADJ
crl-16463	145	5	of	of	ADP
crl-16463	145	6	library	library	NOUN
crl-16463	145	7	personnel	personnel	NOUN
crl-16463	145	8	.	.	PUNCT
crl-16463	146	1	the	the	DET
crl-16463	146	2	above	above	ADJ
crl-16463	146	3	findings	finding	NOUN
crl-16463	146	4	were	be	AUX
crl-16463	146	5	plotted	plot	VERB
crl-16463	146	6	on	on	ADP
crl-16463	146	7	an	an	DET
crl-16463	146	8	importance	importance	NOUN
crl-16463	146	9	-	-	PUNCT
crl-16463	146	10	satisfaction	satisfaction	NOUN
crl-16463	146	11	matrix	matrix	NOUN
crl-16463	146	12	(	(	PUNCT
crl-16463	146	13	see	see	VERB
crl-16463	146	14	figure	figure	NOUN
crl-16463	146	15	2	2	NUM
crl-16463	146	16	)	)	PUNCT
crl-16463	146	17	.	.	PUNCT
crl-16463	147	1	plotting	plot	VERB
crl-16463	147	2	the	the	DET
crl-16463	147	3	results	result	NOUN
crl-16463	147	4	onto	onto	ADP
crl-16463	147	5	an	an	DET
crl-16463	147	6	importance	importance	NOUN
crl-16463	147	7	-	-	PUNCT
crl-16463	147	8	satisfaction	satisfaction	NOUN
crl-16463	147	9	matrix	matrix	NOUN
crl-16463	147	10	led	lead	VERB
crl-16463	147	11	to	to	ADP
crl-16463	147	12	the	the	DET
crl-16463	147	13	identification	identification	NOUN
crl-16463	147	14	of	of	ADP
crl-16463	147	15	key	key	ADJ
crl-16463	147	16	recommendations	recommendation	NOUN
crl-16463	147	17	to	to	ADP
crl-16463	147	18	management	management	NOUN
crl-16463	147	19	.	.	PUNCT
crl-16463	148	1	first	first	ADV
crl-16463	148	2	,	,	PUNCT
crl-16463	148	3	items	item	NOUN
crl-16463	148	4	in	in	ADP
crl-16463	148	5	the	the	DET
crl-16463	148	6	upper	upper	ADJ
crl-16463	148	7	left	left	NOUN
crl-16463	148	8	-	-	PUNCT
crl-16463	148	9	most	most	ADJ
crl-16463	148	10	quadrant	quadrant	NOUN
crl-16463	148	11	were	be	AUX
crl-16463	148	12	identified	identify	VERB
crl-16463	148	13	as	as	ADP
crl-16463	148	14	needing	need	VERB
crl-16463	148	15	immediate	immediate	ADJ
crl-16463	148	16	attention	attention	NOUN
crl-16463	148	17	(	(	PUNCT
crl-16463	148	18	these	these	PRON
crl-16463	148	19	were	be	AUX
crl-16463	148	20	:	:	PUNCT
crl-16463	148	21	collections	collection	NOUN
crl-16463	148	22	for	for	ADP
crl-16463	148	23	faculty	faculty	NOUN
crl-16463	148	24	and	and	CCONJ
crl-16463	148	25	graduate	graduate	NOUN
crl-16463	148	26	students	student	NOUN
crl-16463	148	27	and	and	CCONJ
crl-16463	148	28	spaces	space	NOUN
crl-16463	148	29	for	for	ADP
crl-16463	148	30	undergraduates	undergraduate	NOUN
crl-16463	148	31	)	)	PUNCT
crl-16463	148	32	.	.	PUNCT
crl-16463	149	1	as	as	SCONJ
crl-16463	149	2	described	describe	VERB
crl-16463	149	3	above	above	ADV
crl-16463	149	4	,	,	PUNCT
crl-16463	149	5	activities	activity	NOUN
crl-16463	149	6	identified	identify	VERB
crl-16463	149	7	in	in	ADP
crl-16463	149	8	this	this	DET
crl-16463	149	9	area	area	NOUN
crl-16463	149	10	have	have	VERB
crl-16463	149	11	the	the	DET
crl-16463	149	12	potential	potential	NOUN
crl-16463	149	13	to	to	PART
crl-16463	149	14	alienate	alienate	VERB
crl-16463	149	15	customers	customer	NOUN
crl-16463	149	16	.	.	PUNCT
crl-16463	150	1	based	base	VERB
crl-16463	150	2	on	on	ADP
crl-16463	150	3	this	this	PRON
crl-16463	150	4	,	,	PUNCT
crl-16463	150	5	the	the	DET
crl-16463	150	6	following	follow	VERB
crl-16463	150	7	two	two	NUM
crl-16463	150	8	recommendations	recommendation	NOUN
crl-16463	150	9	were	be	AUX
crl-16463	150	10	suggested	suggest	VERB
crl-16463	150	11	:	:	PUNCT
crl-16463	150	12	806	806	NUM
crl-16463	150	13	college	college	PROPN
crl-16463	150	14	&	&	CCONJ
crl-16463	150	15	research	research	PROPN
crl-16463	150	16	libraries	library	NOUN
crl-16463	150	17	september	september	PROPN
crl-16463	150	18	2015	2015	NUM
crl-16463	150	19	•	•	NOUN
crl-16463	150	20	recommendation	recommendation	NOUN
crl-16463	150	21	#	#	SYM
crl-16463	150	22	1	1	NUM
crl-16463	150	23	:	:	PUNCT
crl-16463	150	24	upgrade	upgrade	VERB
crl-16463	150	25	the	the	DET
crl-16463	150	26	library	library	NOUN
crl-16463	150	27	collections	collection	NOUN
crl-16463	150	28	for	for	ADP
crl-16463	150	29	faculty	faculty	NOUN
crl-16463	150	30	and	and	CCONJ
crl-16463	150	31	graduate	graduate	NOUN
crl-16463	150	32	students	student	NOUN
crl-16463	150	33	in	in	ADP
crl-16463	150	34	terms	term	NOUN
crl-16463	150	35	of	of	ADP
crl-16463	150	36	improvements	improvement	NOUN
crl-16463	150	37	in	in	ADP
crl-16463	150	38	:	:	PUNCT
crl-16463	150	39	1	1	NUM
crl-16463	150	40	)	)	PUNCT
crl-16463	150	41	access	access	NOUN
crl-16463	150	42	to	to	ADP
crl-16463	150	43	the	the	DET
crl-16463	150	44	collections	collection	NOUN
crl-16463	150	45	and	and	CCONJ
crl-16463	150	46	2	2	NUM
crl-16463	150	47	)	)	PUNCT
crl-16463	150	48	the	the	DET
crl-16463	150	49	quantity	quantity	NOUN
crl-16463	150	50	and	and	CCONJ
crl-16463	150	51	quality	quality	NOUN
crl-16463	150	52	of	of	ADP
crl-16463	150	53	the	the	DET
crl-16463	150	54	collections	collection	NOUN
crl-16463	150	55	.	.	PUNCT
crl-16463	151	1	improvements	improvement	NOUN
crl-16463	151	2	in	in	ADP
crl-16463	151	3	access	access	NOUN
crl-16463	151	4	could	could	AUX
crl-16463	151	5	be	be	AUX
crl-16463	151	6	facilitated	facilitate	VERB
crl-16463	151	7	through	through	ADP
crl-16463	151	8	the	the	DET
crl-16463	151	9	development	development	NOUN
crl-16463	151	10	of	of	ADP
crl-16463	151	11	more	more	ADV
crl-16463	151	12	intuitive	intuitive	ADJ
crl-16463	151	13	and	and	CCONJ
crl-16463	151	14	easy	easy	ADJ
crl-16463	151	15	-	-	PUNCT
crl-16463	151	16	to	to	ADP
crl-16463	151	17	-	-	PUNCT
crl-16463	151	18	use	use	NOUN
crl-16463	151	19	interfaces	interface	NOUN
crl-16463	151	20	to	to	ADP
crl-16463	151	21	the	the	DET
crl-16463	151	22	library	library	NOUN
crl-16463	151	23	catalogue	catalogue	NOUN
crl-16463	151	24	and	and	CCONJ
crl-16463	151	25	website	website	NOUN
crl-16463	151	26	.	.	PUNCT
crl-16463	152	1	improvements	improvement	NOUN
crl-16463	152	2	in	in	ADP
crl-16463	152	3	quantity	quantity	NOUN
crl-16463	152	4	and	and	CCONJ
crl-16463	152	5	quality	quality	NOUN
crl-16463	152	6	could	could	AUX
crl-16463	152	7	be	be	AUX
crl-16463	152	8	accomplished	accomplish	VERB
crl-16463	152	9	by	by	ADP
crl-16463	152	10	purchasing	purchase	VERB
crl-16463	152	11	additional	additional	ADJ
crl-16463	152	12	back	back	ADJ
crl-16463	152	13	files	file	NOUN
crl-16463	152	14	to	to	PART
crl-16463	152	15	provide	provide	VERB
crl-16463	152	16	library	library	ADJ
crl-16463	152	17	patrons	patron	NOUN
crl-16463	152	18	with	with	ADP
crl-16463	152	19	more	more	ADV
crl-16463	152	20	comprehensive	comprehensive	ADJ
crl-16463	152	21	and	and	CCONJ
crl-16463	152	22	perpetual	perpetual	ADJ
crl-16463	152	23	access	access	NOUN
crl-16463	152	24	to	to	ADP
crl-16463	152	25	scholarly	scholarly	ADJ
crl-16463	152	26	library	library	NOUN
crl-16463	152	27	materials	material	NOUN
crl-16463	152	28	.	.	PUNCT
crl-16463	153	1	•	•	NUM
crl-16463	153	2	recommendation	recommendation	NOUN
crl-16463	153	3	#	#	SYM
crl-16463	153	4	2	2	NUM
crl-16463	153	5	:	:	PUNCT
crl-16463	153	6	address	address	NOUN
crl-16463	153	7	undergraduate	undergraduate	NOUN
crl-16463	153	8	concerns	concern	NOUN
crl-16463	153	9	with	with	ADP
crl-16463	153	10	physical	physical	ADJ
crl-16463	153	11	library	library	NOUN
crl-16463	153	12	services	service	NOUN
crl-16463	153	13	and	and	CCONJ
crl-16463	153	14	the	the	DET
crl-16463	153	15	physical	physical	ADJ
crl-16463	153	16	library	library	NOUN
crl-16463	153	17	space	space	NOUN
crl-16463	153	18	.	.	PUNCT
crl-16463	154	1	facilitating	facilitate	VERB
crl-16463	154	2	improvements	improvement	NOUN
crl-16463	154	3	in	in	ADP
crl-16463	154	4	wireless	wireless	ADJ
crl-16463	154	5	internet	internet	NOUN
crl-16463	154	6	access	access	NOUN
crl-16463	154	7	within	within	ADP
crl-16463	154	8	the	the	DET
crl-16463	154	9	library	library	NOUN
crl-16463	154	10	and	and	CCONJ
crl-16463	154	11	improved	improve	VERB
crl-16463	154	12	remote	remote	ADJ
crl-16463	154	13	access	access	NOUN
crl-16463	154	14	from	from	ADP
crl-16463	154	15	home	home	NOUN
crl-16463	154	16	will	will	AUX
crl-16463	154	17	go	go	VERB
crl-16463	154	18	a	a	DET
crl-16463	154	19	long	long	ADJ
crl-16463	154	20	way	way	NOUN
crl-16463	154	21	in	in	ADP
crl-16463	154	22	making	make	VERB
crl-16463	154	23	this	this	DET
crl-16463	154	24	library	library	NOUN
crl-16463	154	25	user	user	NOUN
crl-16463	154	26	population	population	PROPN
crl-16463	154	27	happy	happy	ADJ
crl-16463	154	28	.	.	PUNCT
crl-16463	155	1	meeting	meet	VERB
crl-16463	155	2	demands	demand	NOUN
crl-16463	155	3	for	for	ADP
crl-16463	155	4	more	more	ADJ
crl-16463	155	5	electrical	electrical	ADJ
crl-16463	155	6	outlets	outlet	NOUN
crl-16463	155	7	,	,	PUNCT
crl-16463	155	8	better	well	ADJ
crl-16463	155	9	computers	computer	NOUN
crl-16463	155	10	,	,	PUNCT
crl-16463	155	11	faster	fast	ADJ
crl-16463	155	12	and	and	CCONJ
crl-16463	155	13	cheaper	cheap	ADJ
crl-16463	155	14	printing	printing	NOUN
crl-16463	155	15	will	will	AUX
crl-16463	155	16	increase	increase	VERB
crl-16463	155	17	the	the	DET
crl-16463	155	18	general	general	ADJ
crl-16463	155	19	satisfaction	satisfaction	NOUN
crl-16463	155	20	of	of	ADP
crl-16463	155	21	this	this	DET
crl-16463	155	22	user	user	NOUN
crl-16463	155	23	group	group	NOUN
crl-16463	155	24	too	too	ADV
crl-16463	155	25	.	.	PUNCT
crl-16463	156	1	figure	figure	NOUN
crl-16463	156	2	2	2	NUM
crl-16463	156	3	sample	sample	NOUN
crl-16463	156	4	results	result	NOUN
crl-16463	156	5	displayed	display	VERB
crl-16463	156	6	on	on	ADP
crl-16463	156	7	an	an	DET
crl-16463	156	8	importance	importance	NOUN
crl-16463	156	9	-	-	PUNCT
crl-16463	156	10	satisfaction	satisfaction	NOUN
crl-16463	156	11	matrix	matrix	NOUN
crl-16463	156	12	getting	get	VERB
crl-16463	156	13	more	more	ADJ
crl-16463	156	14	value	value	NOUN
crl-16463	156	15	from	from	ADP
crl-16463	156	16	the	the	DET
crl-16463	156	17	libqual+	libqual+	NOUN
crl-16463	156	18	®	®	NOUN
crl-16463	156	19	survey	survey	NOUN
crl-16463	156	20	807	807	NUM
crl-16463	156	21	second	second	ADJ
crl-16463	156	22	,	,	PUNCT
crl-16463	156	23	items	item	NOUN
crl-16463	156	24	that	that	PRON
crl-16463	156	25	fell	fall	VERB
crl-16463	156	26	in	in	ADP
crl-16463	156	27	the	the	DET
crl-16463	156	28	“	"	PUNCT
crl-16463	156	29	secondary	secondary	ADJ
crl-16463	156	30	area	area	NOUN
crl-16463	156	31	of	of	ADP
crl-16463	156	32	improvement	improvement	NOUN
crl-16463	156	33	”	"	PUNCT
crl-16463	156	34	quadrant	quadrant	NOUN
crl-16463	156	35	were	be	AUX
crl-16463	156	36	identified	identify	VERB
crl-16463	156	37	as	as	ADP
crl-16463	156	38	nonpriority	nonpriority	NOUN
crl-16463	156	39	items	item	NOUN
crl-16463	156	40	that	that	PRON
crl-16463	156	41	did	do	AUX
crl-16463	156	42	not	not	PART
crl-16463	156	43	require	require	VERB
crl-16463	156	44	immediate	immediate	ADJ
crl-16463	156	45	attention	attention	NOUN
crl-16463	156	46	.	.	PUNCT
crl-16463	157	1	as	as	SCONJ
crl-16463	157	2	described	describe	VERB
crl-16463	157	3	above	above	ADV
crl-16463	157	4	,	,	PUNCT
crl-16463	157	5	customers	customer	NOUN
crl-16463	157	6	view	view	VERB
crl-16463	157	7	items	item	NOUN
crl-16463	157	8	in	in	ADP
crl-16463	157	9	this	this	DET
crl-16463	157	10	area	area	NOUN
crl-16463	157	11	to	to	PART
crl-16463	157	12	be	be	AUX
crl-16463	157	13	of	of	ADP
crl-16463	157	14	lesser	less	ADJ
crl-16463	157	15	concern	concern	NOUN
crl-16463	157	16	.	.	PUNCT
crl-16463	158	1	management	management	NOUN
crl-16463	158	2	should	should	AUX
crl-16463	158	3	not	not	PART
crl-16463	158	4	devote	devote	VERB
crl-16463	158	5	too	too	ADV
crl-16463	158	6	much	much	ADJ
crl-16463	158	7	energy	energy	NOUN
crl-16463	158	8	enhancing	enhance	VERB
crl-16463	158	9	the	the	DET
crl-16463	158	10	performance	performance	NOUN
crl-16463	158	11	of	of	ADP
crl-16463	158	12	items	item	NOUN
crl-16463	158	13	in	in	ADP
crl-16463	158	14	this	this	DET
crl-16463	158	15	area	area	NOUN
crl-16463	158	16	,	,	PUNCT
crl-16463	158	17	as	as	SCONJ
crl-16463	158	18	the	the	DET
crl-16463	158	19	return	return	NOUN
crl-16463	158	20	on	on	ADP
crl-16463	158	21	investment	investment	NOUN
crl-16463	158	22	is	be	AUX
crl-16463	158	23	lower	low	ADJ
crl-16463	158	24	.	.	PUNCT
crl-16463	159	1	based	base	VERB
crl-16463	159	2	on	on	ADP
crl-16463	159	3	this	this	PRON
crl-16463	159	4	,	,	PUNCT
crl-16463	159	5	the	the	DET
crl-16463	159	6	following	follow	VERB
crl-16463	159	7	recommendation	recommendation	NOUN
crl-16463	159	8	was	be	AUX
crl-16463	159	9	made	make	VERB
crl-16463	159	10	:	:	PUNCT
crl-16463	159	11	•	•	DET
crl-16463	159	12	recommendation	recommendation	NOUN
crl-16463	159	13	#	#	SYM
crl-16463	159	14	3	3	NUM
crl-16463	159	15	:	:	PUNCT
crl-16463	159	16	care	care	NOUN
crl-16463	159	17	should	should	AUX
crl-16463	159	18	be	be	AUX
crl-16463	159	19	taken	take	VERB
crl-16463	159	20	when	when	SCONJ
crl-16463	159	21	making	make	VERB
crl-16463	159	22	improvements	improvement	NOUN
crl-16463	159	23	to	to	ADP
crl-16463	159	24	the	the	DET
crl-16463	159	25	library	library	NOUN
crl-16463	159	26	website	website	NOUN
crl-16463	159	27	design	design	NOUN
crl-16463	159	28	so	so	SCONJ
crl-16463	159	29	that	that	SCONJ
crl-16463	159	30	only	only	ADV
crl-16463	159	31	“	"	PUNCT
crl-16463	159	32	primary	primary	ADJ
crl-16463	159	33	area	area	NOUN
crl-16463	159	34	of	of	ADP
crl-16463	159	35	improvement	improvement	NOUN
crl-16463	159	36	”	"	PUNCT
crl-16463	159	37	revisions	revision	NOUN
crl-16463	159	38	are	be	AUX
crl-16463	159	39	made	make	VERB
crl-16463	159	40	.	.	PUNCT
crl-16463	160	1	the	the	DET
crl-16463	160	2	library	library	NOUN
crl-16463	160	3	website	website	NOUN
crl-16463	160	4	was	be	AUX
crl-16463	160	5	identified	identify	VERB
crl-16463	160	6	to	to	PART
crl-16463	160	7	fall	fall	VERB
crl-16463	160	8	within	within	ADP
crl-16463	160	9	the	the	DET
crl-16463	160	10	“	"	PUNCT
crl-16463	160	11	secondary	secondary	ADJ
crl-16463	160	12	area	area	NOUN
crl-16463	160	13	of	of	ADP
crl-16463	160	14	improvement	improvement	NOUN
crl-16463	160	15	”	"	PUNCT
crl-16463	160	16	quadrant	quadrant	NOUN
crl-16463	160	17	.	.	PUNCT
crl-16463	161	1	as	as	ADP
crl-16463	161	2	such	such	ADJ
crl-16463	161	3	,	,	PUNCT
crl-16463	161	4	it	it	PRON
crl-16463	161	5	would	would	AUX
crl-16463	161	6	probably	probably	ADV
crl-16463	161	7	be	be	AUX
crl-16463	161	8	wise	wise	ADJ
crl-16463	161	9	and	and	CCONJ
crl-16463	161	10	more	more	ADJ
crl-16463	161	11	cost	cost	NOUN
crl-16463	161	12	-	-	PUNCT
crl-16463	161	13	effective	effective	ADJ
crl-16463	161	14	to	to	PART
crl-16463	161	15	improve	improve	VERB
crl-16463	161	16	the	the	DET
crl-16463	161	17	library	library	ADJ
crl-16463	161	18	website	website	NOUN
crl-16463	161	19	in	in	ADP
crl-16463	161	20	ways	way	NOUN
crl-16463	161	21	that	that	PRON
crl-16463	161	22	only	only	ADV
crl-16463	161	23	help	help	VERB
crl-16463	161	24	address	address	VERB
crl-16463	161	25	concerns	concern	NOUN
crl-16463	161	26	identified	identify	VERB
crl-16463	161	27	in	in	ADP
crl-16463	161	28	the	the	DET
crl-16463	161	29	“	"	PUNCT
crl-16463	161	30	primary	primary	ADJ
crl-16463	161	31	areas	area	NOUN
crl-16463	161	32	of	of	ADP
crl-16463	161	33	improvement	improvement	NOUN
crl-16463	161	34	”	"	PUNCT
crl-16463	161	35	quadrant	quadrant	NOUN
crl-16463	161	36	,	,	PUNCT
crl-16463	161	37	rather	rather	ADV
crl-16463	161	38	than	than	ADP
crl-16463	161	39	making	make	VERB
crl-16463	161	40	other	other	ADJ
crl-16463	161	41	kinds	kind	NOUN
crl-16463	161	42	of	of	ADP
crl-16463	161	43	modifications	modification	NOUN
crl-16463	161	44	to	to	ADP
crl-16463	161	45	the	the	DET
crl-16463	161	46	website	website	NOUN
crl-16463	161	47	that	that	PRON
crl-16463	161	48	yield	yield	VERB
crl-16463	161	49	low	low	ADJ
crl-16463	161	50	investment	investment	NOUN
crl-16463	161	51	returns	return	NOUN
crl-16463	161	52	.	.	PUNCT
crl-16463	162	1	specifically	specifically	ADV
crl-16463	162	2	,	,	PUNCT
crl-16463	162	3	any	any	DET
crl-16463	162	4	enhancements	enhancement	NOUN
crl-16463	162	5	to	to	ADP
crl-16463	162	6	the	the	DET
crl-16463	162	7	library	library	ADJ
crl-16463	162	8	website	website	NOUN
crl-16463	162	9	that	that	PRON
crl-16463	162	10	help	help	AUX
crl-16463	162	11	improve	improve	VERB
crl-16463	162	12	access	access	NOUN
crl-16463	162	13	to	to	ADP
crl-16463	162	14	the	the	DET
crl-16463	162	15	collections	collection	NOUN
crl-16463	162	16	(	(	PUNCT
crl-16463	162	17	such	such	ADJ
crl-16463	162	18	as	as	ADP
crl-16463	162	19	improved	improved	ADJ
crl-16463	162	20	searching	search	VERB
crl-16463	162	21	and	and	CCONJ
crl-16463	162	22	browsing	browse	VERB
crl-16463	162	23	functionality	functionality	NOUN
crl-16463	162	24	;	;	PUNCT
crl-16463	162	25	increased	increase	VERB
crl-16463	162	26	access	access	NOUN
crl-16463	162	27	to	to	ADP
crl-16463	162	28	e	e	NOUN
crl-16463	162	29	-	-	NOUN
crl-16463	162	30	journals	journal	NOUN
crl-16463	162	31	,	,	PUNCT
crl-16463	162	32	e	e	NOUN
crl-16463	162	33	-	-	NOUN
crl-16463	162	34	books	book	NOUN
crl-16463	162	35	,	,	PUNCT
crl-16463	162	36	and	and	CCONJ
crl-16463	162	37	digital	digital	ADJ
crl-16463	162	38	collections	collection	NOUN
crl-16463	162	39	from	from	ADP
crl-16463	162	40	the	the	DET
crl-16463	162	41	library	library	NOUN
crl-16463	162	42	website	website	NOUN
crl-16463	162	43	)	)	PUNCT
crl-16463	162	44	should	should	AUX
crl-16463	162	45	be	be	AUX
crl-16463	162	46	done	do	VERB
crl-16463	162	47	,	,	PUNCT
crl-16463	162	48	as	as	SCONJ
crl-16463	162	49	these	these	PRON
crl-16463	162	50	would	would	AUX
crl-16463	162	51	likely	likely	ADV
crl-16463	162	52	yield	yield	VERB
crl-16463	162	53	the	the	DET
crl-16463	162	54	greatest	great	ADJ
crl-16463	162	55	return	return	NOUN
crl-16463	162	56	on	on	ADP
crl-16463	162	57	investment	investment	NOUN
crl-16463	162	58	.	.	PUNCT
crl-16463	163	1	other	other	ADJ
crl-16463	163	2	modifications	modification	NOUN
crl-16463	163	3	may	may	AUX
crl-16463	163	4	not	not	PART
crl-16463	163	5	be	be	AUX
crl-16463	163	6	worth	worth	ADJ
crl-16463	163	7	the	the	DET
crl-16463	163	8	extra	extra	ADJ
crl-16463	163	9	effort	effort	NOUN
crl-16463	163	10	and	and	CCONJ
crl-16463	163	11	expense	expense	NOUN
crl-16463	163	12	.	.	PUNCT
crl-16463	164	1	third	third	ADJ
crl-16463	164	2	,	,	PUNCT
crl-16463	164	3	items	item	NOUN
crl-16463	164	4	found	find	VERB
crl-16463	164	5	in	in	ADP
crl-16463	164	6	the	the	DET
crl-16463	164	7	“	"	PUNCT
crl-16463	164	8	area	area	NOUN
crl-16463	164	9	of	of	ADP
crl-16463	164	10	continued	continue	VERB
crl-16463	164	11	emphasis	emphasis	NOUN
crl-16463	164	12	”	"	PUNCT
crl-16463	164	13	were	be	AUX
crl-16463	164	14	considered	consider	VERB
crl-16463	164	15	to	to	PART
crl-16463	164	16	be	be	AUX
crl-16463	164	17	part	part	NOUN
crl-16463	164	18	of	of	ADP
crl-16463	164	19	an	an	DET
crl-16463	164	20	organization	organization	NOUN
crl-16463	164	21	’s	’s	PART
crl-16463	164	22	success	success	NOUN
crl-16463	164	23	.	.	PUNCT
crl-16463	165	1	as	as	SCONJ
crl-16463	165	2	described	describe	VERB
crl-16463	165	3	above	above	ADV
crl-16463	165	4	,	,	PUNCT
crl-16463	165	5	marketing	marketing	NOUN
crl-16463	165	6	researchers	researcher	NOUN
crl-16463	165	7	suggest	suggest	VERB
crl-16463	165	8	that	that	SCONJ
crl-16463	165	9	organizations	organization	NOUN
crl-16463	165	10	continue	continue	VERB
crl-16463	165	11	to	to	PART
crl-16463	165	12	invest	invest	VERB
crl-16463	165	13	in	in	ADP
crl-16463	165	14	maintaining	maintain	VERB
crl-16463	165	15	this	this	DET
crl-16463	165	16	high	high	ADJ
crl-16463	165	17	level	level	NOUN
crl-16463	165	18	of	of	ADP
crl-16463	165	19	performance	performance	NOUN
crl-16463	165	20	.	.	PUNCT
crl-16463	166	1	overall	overall	ADV
crl-16463	166	2	,	,	PUNCT
crl-16463	166	3	customers	customer	NOUN
crl-16463	166	4	think	think	VERB
crl-16463	166	5	the	the	DET
crl-16463	166	6	organization	organization	NOUN
crl-16463	166	7	is	be	AUX
crl-16463	166	8	doing	do	VERB
crl-16463	166	9	a	a	DET
crl-16463	166	10	good	good	ADJ
crl-16463	166	11	job	job	NOUN
crl-16463	166	12	in	in	ADP
crl-16463	166	13	currently	currently	ADV
crl-16463	166	14	servicing	servicing	NOUN
crl-16463	166	15	items	item	NOUN
crl-16463	166	16	in	in	ADP
crl-16463	166	17	this	this	DET
crl-16463	166	18	area	area	NOUN
crl-16463	166	19	and	and	CCONJ
crl-16463	166	20	that	that	SCONJ
crl-16463	166	21	these	these	DET
crl-16463	166	22	items	item	NOUN
crl-16463	166	23	are	be	AUX
crl-16463	166	24	important	important	ADJ
crl-16463	166	25	.	.	PUNCT
crl-16463	167	1	customers	customer	NOUN
crl-16463	167	2	are	be	AUX
crl-16463	167	3	likely	likely	ADJ
crl-16463	167	4	to	to	PART
crl-16463	167	5	think	think	VERB
crl-16463	167	6	that	that	SCONJ
crl-16463	167	7	continued	continue	VERB
crl-16463	167	8	(	(	PUNCT
crl-16463	167	9	or	or	CCONJ
crl-16463	167	10	increased	increase	VERB
crl-16463	167	11	)	)	PUNCT
crl-16463	167	12	emphasis	emphasis	NOUN
crl-16463	167	13	of	of	ADP
crl-16463	167	14	items	item	NOUN
crl-16463	167	15	in	in	ADP
crl-16463	167	16	this	this	DET
crl-16463	167	17	area	area	NOUN
crl-16463	167	18	is	be	AUX
crl-16463	167	19	required	require	VERB
crl-16463	167	20	.	.	PUNCT
crl-16463	168	1	based	base	VERB
crl-16463	168	2	on	on	ADP
crl-16463	168	3	this	this	PRON
crl-16463	168	4	,	,	PUNCT
crl-16463	168	5	the	the	DET
crl-16463	168	6	following	follow	VERB
crl-16463	168	7	recommendation	recommendation	NOUN
crl-16463	168	8	was	be	AUX
crl-16463	168	9	suggested	suggest	VERB
crl-16463	168	10	:	:	PUNCT
crl-16463	168	11	•	•	PUNCT
crl-16463	168	12	recommendation	recommendation	NOUN
crl-16463	168	13	#	#	SYM
crl-16463	168	14	4	4	NUM
crl-16463	168	15	:	:	PUNCT
crl-16463	168	16	continue	continue	VERB
crl-16463	168	17	investing	invest	VERB
crl-16463	168	18	in	in	ADP
crl-16463	168	19	library	library	NOUN
crl-16463	168	20	personnel	personnel	NOUN
crl-16463	168	21	,	,	PUNCT
crl-16463	168	22	especially	especially	ADV
crl-16463	168	23	in	in	ADP
crl-16463	168	24	ways	way	NOUN
crl-16463	168	25	that	that	PRON
crl-16463	168	26	faculty	faculty	NOUN
crl-16463	168	27	and	and	CCONJ
crl-16463	168	28	graduate	graduate	NOUN
crl-16463	168	29	students	student	NOUN
crl-16463	168	30	want	want	VERB
crl-16463	168	31	.	.	PUNCT
crl-16463	169	1	for	for	ADP
crl-16463	169	2	example	example	NOUN
crl-16463	169	3	,	,	PUNCT
crl-16463	169	4	continue	continue	VERB
crl-16463	169	5	recent	recent	ADJ
crl-16463	169	6	efforts	effort	NOUN
crl-16463	169	7	to	to	PART
crl-16463	169	8	hire	hire	VERB
crl-16463	169	9	adequate	adequate	ADJ
crl-16463	169	10	numbers	number	NOUN
crl-16463	169	11	of	of	ADP
crl-16463	169	12	highly	highly	ADV
crl-16463	169	13	skilled	skilled	ADJ
crl-16463	169	14	librarians	librarian	NOUN
crl-16463	169	15	and	and	CCONJ
crl-16463	169	16	other	other	ADJ
crl-16463	169	17	professional	professional	ADJ
crl-16463	169	18	staff	staff	NOUN
crl-16463	169	19	to	to	PART
crl-16463	169	20	support	support	VERB
crl-16463	169	21	faculty	faculty	NOUN
crl-16463	169	22	and	and	CCONJ
crl-16463	169	23	graduate	graduate	NOUN
crl-16463	169	24	students	student	NOUN
crl-16463	169	25	’	’	PART
crl-16463	169	26	research	research	NOUN
crl-16463	169	27	and	and	CCONJ
crl-16463	169	28	teaching	teaching	NOUN
crl-16463	169	29	needs	need	NOUN
crl-16463	169	30	.	.	PUNCT
crl-16463	170	1	discussion	discussion	NOUN
crl-16463	170	2	the	the	DET
crl-16463	170	3	outset	outset	NOUN
crl-16463	170	4	of	of	ADP
crl-16463	170	5	this	this	DET
crl-16463	170	6	paper	paper	NOUN
crl-16463	170	7	called	call	VERB
crl-16463	170	8	for	for	ADP
crl-16463	170	9	answers	answer	NOUN
crl-16463	170	10	to	to	ADP
crl-16463	170	11	several	several	ADJ
crl-16463	170	12	questions	question	NOUN
crl-16463	170	13	concerning	concern	VERB
crl-16463	170	14	a	a	DET
crl-16463	170	15	qualitative	qualitative	ADJ
crl-16463	170	16	analysis	analysis	NOUN
crl-16463	170	17	of	of	ADP
crl-16463	170	18	libqual+	libqual+	ADP
crl-16463	170	19	data	datum	NOUN
crl-16463	170	20	.	.	PUNCT
crl-16463	171	1	the	the	DET
crl-16463	171	2	first	first	ADJ
crl-16463	171	3	question	question	NOUN
crl-16463	171	4	asked	ask	VERB
crl-16463	171	5	how	how	SCONJ
crl-16463	171	6	libraries	library	NOUN
crl-16463	171	7	should	should	AUX
crl-16463	171	8	go	go	VERB
crl-16463	171	9	about	about	ADP
crl-16463	171	10	analyzing	analyze	VERB
crl-16463	171	11	libqual+	libqual+	ADP
crl-16463	171	12	comments	comment	NOUN
crl-16463	171	13	in	in	ADP
crl-16463	171	14	a	a	DET
crl-16463	171	15	systematic	systematic	ADJ
crl-16463	171	16	,	,	PUNCT
crl-16463	171	17	objective	objective	ADJ
crl-16463	171	18	way	way	NOUN
crl-16463	171	19	that	that	PRON
crl-16463	171	20	provides	provide	VERB
crl-16463	171	21	library	library	ADJ
crl-16463	171	22	decision	decision	NOUN
crl-16463	171	23	-	-	PUNCT
crl-16463	171	24	makers	maker	NOUN
crl-16463	171	25	with	with	ADP
crl-16463	171	26	valid	valid	ADJ
crl-16463	171	27	information	information	NOUN
crl-16463	171	28	for	for	ADP
crl-16463	171	29	decision	decision	NOUN
crl-16463	171	30	-	-	PUNCT
crl-16463	171	31	making	make	VERB
crl-16463	171	32	purposes	purpose	NOUN
crl-16463	171	33	.	.	PUNCT
crl-16463	172	1	a	a	DET
crl-16463	172	2	review	review	NOUN
crl-16463	172	3	of	of	ADP
crl-16463	172	4	the	the	DET
crl-16463	172	5	literature	literature	NOUN
crl-16463	172	6	,	,	PUNCT
crl-16463	172	7	and	and	CCONJ
crl-16463	172	8	this	this	DET
crl-16463	172	9	study	study	NOUN
crl-16463	172	10	as	as	ADV
crl-16463	172	11	well	well	ADV
crl-16463	172	12	,	,	PUNCT
crl-16463	172	13	speak	speak	VERB
crl-16463	172	14	to	to	ADP
crl-16463	172	15	the	the	DET
crl-16463	172	16	utility	utility	NOUN
crl-16463	172	17	of	of	ADP
crl-16463	172	18	using	use	VERB
crl-16463	172	19	structured	structured	ADJ
crl-16463	172	20	qualitative	qualitative	ADJ
crl-16463	172	21	analysis	analysis	NOUN
crl-16463	172	22	techniques	technique	NOUN
crl-16463	172	23	such	such	ADJ
crl-16463	172	24	as	as	ADP
crl-16463	172	25	open	open	ADJ
crl-16463	172	26	and	and	CCONJ
crl-16463	172	27	axial	axial	ADJ
crl-16463	172	28	coding	coding	NOUN
crl-16463	172	29	,	,	PUNCT
crl-16463	172	30	using	use	VERB
crl-16463	172	31	content	content	NOUN
crl-16463	172	32	analysis	analysis	NOUN
crl-16463	172	33	software	software	NOUN
crl-16463	172	34	,	,	PUNCT
crl-16463	172	35	and	and	CCONJ
crl-16463	172	36	taking	take	VERB
crl-16463	172	37	advantage	advantage	NOUN
crl-16463	172	38	of	of	ADP
crl-16463	172	39	frequency	frequency	NOUN
crl-16463	172	40	lists	list	NOUN
crl-16463	172	41	of	of	ADP
crl-16463	172	42	attributed	attribute	VERB
crl-16463	172	43	coding	code	VERB
crl-16463	172	44	categories	category	NOUN
crl-16463	172	45	along	along	ADP
crl-16463	172	46	demographic	demographic	ADJ
crl-16463	172	47	lines	line	NOUN
crl-16463	172	48	to	to	PART
crl-16463	172	49	disseminate	disseminate	VERB
crl-16463	172	50	qualitative	qualitative	ADJ
crl-16463	172	51	results	result	NOUN
crl-16463	172	52	to	to	ADP
crl-16463	172	53	library	library	NOUN
crl-16463	172	54	decision	decision	NOUN
crl-16463	172	55	-	-	PUNCT
crl-16463	172	56	makers	maker	NOUN
crl-16463	172	57	.	.	PUNCT
crl-16463	173	1	in	in	ADP
crl-16463	173	2	addition	addition	NOUN
crl-16463	173	3	,	,	PUNCT
crl-16463	173	4	this	this	DET
crl-16463	173	5	study	study	NOUN
crl-16463	173	6	provided	provide	VERB
crl-16463	173	7	evidence	evidence	NOUN
crl-16463	173	8	of	of	ADP
crl-16463	173	9	the	the	DET
crl-16463	173	10	usefulness	usefulness	NOUN
crl-16463	173	11	of	of	ADP
crl-16463	173	12	a	a	DET
crl-16463	173	13	conceptual	conceptual	ADJ
crl-16463	173	14	framework	framework	NOUN
crl-16463	173	15	based	base	VERB
crl-16463	173	16	on	on	ADP
crl-16463	173	17	prior	prior	ADJ
crl-16463	173	18	theory	theory	NOUN
crl-16463	173	19	to	to	PART
crl-16463	173	20	structure	structure	VERB
crl-16463	173	21	an	an	DET
crl-16463	173	22	initial	initial	ADJ
crl-16463	173	23	codebook	codebook	NOUN
crl-16463	173	24	design	design	NOUN
crl-16463	173	25	.	.	PUNCT
crl-16463	174	1	the	the	DET
crl-16463	174	2	second	second	ADJ
crl-16463	174	3	question	question	NOUN
crl-16463	174	4	asked	ask	VERB
crl-16463	174	5	what	what	PRON
crl-16463	174	6	additional	additional	ADJ
crl-16463	174	7	insight	insight	NOUN
crl-16463	174	8	a	a	DET
crl-16463	174	9	qualitative	qualitative	ADJ
crl-16463	174	10	analysis	analysis	NOUN
crl-16463	174	11	of	of	ADP
crl-16463	174	12	the	the	DET
crl-16463	174	13	libqual+	libqual+	DET
crl-16463	174	14	data	datum	NOUN
crl-16463	174	15	provides	provide	VERB
crl-16463	174	16	over	over	ADP
crl-16463	174	17	a	a	DET
crl-16463	174	18	quantitative	quantitative	ADJ
crl-16463	174	19	analysis	analysis	NOUN
crl-16463	174	20	.	.	PUNCT
crl-16463	175	1	prior	prior	ADJ
crl-16463	175	2	literature	literature	NOUN
crl-16463	175	3	,	,	PUNCT
crl-16463	175	4	and	and	CCONJ
crl-16463	175	5	this	this	DET
crl-16463	175	6	study	study	NOUN
crl-16463	175	7	too	too	ADV
crl-16463	175	8	,	,	PUNCT
crl-16463	175	9	suggest	suggest	VERB
crl-16463	175	10	that	that	SCONJ
crl-16463	175	11	content	content	NOUN
crl-16463	175	12	analysis	analysis	NOUN
crl-16463	175	13	of	of	ADP
crl-16463	175	14	libqual+	libqual+	ADP
crl-16463	175	15	comments	comment	NOUN
crl-16463	175	16	offers	offer	VERB
crl-16463	175	17	a	a	DET
crl-16463	175	18	more	more	ADJ
crl-16463	175	19	in	in	ADP
crl-16463	175	20	-	-	PUNCT
crl-16463	175	21	depth	depth	NOUN
crl-16463	175	22	understanding	understanding	NOUN
crl-16463	175	23	of	of	ADP
crl-16463	175	24	service	service	NOUN
crl-16463	175	25	quality	quality	NOUN
crl-16463	175	26	as	as	SCONJ
crl-16463	175	27	perceived	perceive	VERB
crl-16463	175	28	by	by	ADP
crl-16463	175	29	library	library	ADJ
crl-16463	175	30	patrons	patron	NOUN
crl-16463	175	31	than	than	SCONJ
crl-16463	175	32	can	can	AUX
crl-16463	175	33	be	be	AUX
crl-16463	175	34	obtained	obtain	VERB
crl-16463	175	35	808	808	NUM
crl-16463	175	36	college	college	NOUN
crl-16463	175	37	&	&	CCONJ
crl-16463	175	38	research	research	PROPN
crl-16463	175	39	libraries	library	NOUN
crl-16463	175	40	september	september	PROPN
crl-16463	175	41	2015	2015	NUM
crl-16463	175	42	and	and	CCONJ
crl-16463	175	43	communicated	communicate	VERB
crl-16463	175	44	from	from	ADP
crl-16463	175	45	libqual+	libqual+	ADP
crl-16463	175	46	quantitative	quantitative	ADJ
crl-16463	175	47	data	datum	NOUN
crl-16463	175	48	alone	alone	ADV
crl-16463	175	49	.	.	PUNCT
crl-16463	176	1	for	for	ADP
crl-16463	176	2	example	example	NOUN
crl-16463	176	3	,	,	PUNCT
crl-16463	176	4	at	at	ADP
crl-16463	176	5	mcmaster	mcmaster	NOUN
crl-16463	176	6	,	,	PUNCT
crl-16463	176	7	though	though	SCONJ
crl-16463	176	8	quantitative	quantitative	ADJ
crl-16463	176	9	findings	finding	NOUN
crl-16463	176	10	from	from	ADP
crl-16463	176	11	the	the	DET
crl-16463	176	12	libqual+	libqual+	DET
crl-16463	176	13	survey	survey	NOUN
crl-16463	176	14	did	do	AUX
crl-16463	176	15	indicate	indicate	VERB
crl-16463	176	16	that	that	SCONJ
crl-16463	176	17	improvements	improvement	NOUN
crl-16463	176	18	were	be	AUX
crl-16463	176	19	needed	need	VERB
crl-16463	176	20	in	in	ADP
crl-16463	176	21	library	library	NOUN
crl-16463	176	22	spaces	space	NOUN
crl-16463	176	23	for	for	ADP
crl-16463	176	24	undergraduates	undergraduate	NOUN
crl-16463	176	25	,	,	PUNCT
crl-16463	176	26	the	the	DET
crl-16463	176	27	qualitative	qualitative	ADJ
crl-16463	176	28	results	result	NOUN
crl-16463	176	29	provided	provide	VERB
crl-16463	176	30	much	much	ADV
crl-16463	176	31	more	more	ADJ
crl-16463	176	32	contextual	contextual	ADJ
crl-16463	176	33	information	information	NOUN
crl-16463	176	34	in	in	ADP
crl-16463	176	35	terms	term	NOUN
crl-16463	176	36	of	of	ADP
crl-16463	176	37	specifics	specific	NOUN
crl-16463	176	38	that	that	PRON
crl-16463	176	39	could	could	AUX
crl-16463	176	40	be	be	AUX
crl-16463	176	41	addressed	address	VERB
crl-16463	176	42	(	(	PUNCT
crl-16463	176	43	such	such	ADJ
crl-16463	176	44	as	as	ADP
crl-16463	176	45	providing	provide	VERB
crl-16463	176	46	better	well	ADJ
crl-16463	176	47	wireless	wireless	ADJ
crl-16463	176	48	internet	internet	NOUN
crl-16463	176	49	access	access	NOUN
crl-16463	176	50	in	in	ADP
crl-16463	176	51	the	the	DET
crl-16463	176	52	library	library	NOUN
crl-16463	176	53	,	,	PUNCT
crl-16463	176	54	more	more	ADV
crl-16463	176	55	electrical	electrical	ADJ
crl-16463	176	56	outlets	outlet	NOUN
crl-16463	176	57	,	,	PUNCT
crl-16463	176	58	improved	improve	VERB
crl-16463	176	59	individual	individual	ADJ
crl-16463	176	60	study	study	NOUN
crl-16463	176	61	space	space	NOUN
crl-16463	176	62	)	)	PUNCT
crl-16463	176	63	.	.	PUNCT
crl-16463	177	1	the	the	DET
crl-16463	177	2	sample	sample	NOUN
crl-16463	177	3	of	of	ADP
crl-16463	177	4	mcmaster	mcmaster	PROPN
crl-16463	177	5	findings	finding	NOUN
crl-16463	177	6	presented	present	VERB
crl-16463	177	7	in	in	ADP
crl-16463	177	8	this	this	DET
crl-16463	177	9	paper	paper	NOUN
crl-16463	177	10	showcase	showcase	NOUN
crl-16463	177	11	the	the	DET
crl-16463	177	12	greater	great	ADJ
crl-16463	177	13	detail	detail	NOUN
crl-16463	177	14	and	and	CCONJ
crl-16463	177	15	insight	insight	NOUN
crl-16463	177	16	a	a	DET
crl-16463	177	17	qualitative	qualitative	ADJ
crl-16463	177	18	analysis	analysis	NOUN
crl-16463	177	19	offers	offer	NOUN
crl-16463	177	20	.	.	PUNCT
crl-16463	178	1	qualitative	qualitative	ADJ
crl-16463	178	2	findings	finding	NOUN
crl-16463	178	3	extended	extend	VERB
crl-16463	178	4	the	the	DET
crl-16463	178	5	quantitative	quantitative	ADJ
crl-16463	178	6	results	result	NOUN
crl-16463	178	7	and	and	CCONJ
crl-16463	178	8	yielded	yield	VERB
crl-16463	178	9	key	key	ADJ
crl-16463	178	10	recommendations	recommendation	NOUN
crl-16463	178	11	that	that	PRON
crl-16463	178	12	were	be	AUX
crl-16463	178	13	new	new	ADJ
crl-16463	178	14	or	or	CCONJ
crl-16463	178	15	unclear	unclear	ADJ
crl-16463	178	16	from	from	ADP
crl-16463	178	17	the	the	DET
crl-16463	178	18	quantitative	quantitative	ADJ
crl-16463	178	19	results	result	NOUN
crl-16463	178	20	alone	alone	ADV
crl-16463	178	21	.	.	PUNCT
crl-16463	179	1	the	the	DET
crl-16463	179	2	third	third	ADJ
crl-16463	179	3	question	question	NOUN
crl-16463	179	4	asked	ask	VERB
crl-16463	179	5	whether	whether	SCONJ
crl-16463	179	6	the	the	DET
crl-16463	179	7	extra	extra	ADJ
crl-16463	179	8	effort	effort	NOUN
crl-16463	179	9	needed	need	VERB
crl-16463	179	10	to	to	PART
crl-16463	179	11	conduct	conduct	VERB
crl-16463	179	12	a	a	DET
crl-16463	179	13	qualitative	qualitative	ADJ
crl-16463	179	14	analysis	analysis	NOUN
crl-16463	179	15	of	of	ADP
crl-16463	179	16	libqual+	libqual+	ADP
crl-16463	179	17	comments	comment	NOUN
crl-16463	179	18	was	be	AUX
crl-16463	179	19	worth	worth	ADJ
crl-16463	179	20	the	the	DET
crl-16463	179	21	insight	insight	NOUN
crl-16463	179	22	gained	gain	VERB
crl-16463	179	23	.	.	PUNCT
crl-16463	180	1	though	though	SCONJ
crl-16463	180	2	any	any	DET
crl-16463	180	3	answer	answer	NOUN
crl-16463	180	4	to	to	ADP
crl-16463	180	5	this	this	DET
crl-16463	180	6	question	question	NOUN
crl-16463	180	7	is	be	AUX
crl-16463	180	8	purely	purely	ADV
crl-16463	180	9	subjective	subjective	ADJ
crl-16463	180	10	,	,	PUNCT
crl-16463	180	11	based	base	VERB
crl-16463	180	12	on	on	ADP
crl-16463	180	13	the	the	DET
crl-16463	180	14	researchers	researcher	NOUN
crl-16463	180	15	’	’	PART
crl-16463	180	16	experience	experience	NOUN
crl-16463	180	17	at	at	ADP
crl-16463	180	18	mcmaster	mcmaster	PROPN
crl-16463	180	19	,	,	PUNCT
crl-16463	180	20	the	the	DET
crl-16463	180	21	answer	answer	NOUN
crl-16463	180	22	is	be	AUX
crl-16463	180	23	a	a	DET
crl-16463	180	24	resounding	resounding	ADJ
crl-16463	180	25	“	"	PUNCT
crl-16463	180	26	yes	yes	INTJ
crl-16463	180	27	.	.	PUNCT
crl-16463	180	28	”	"	PUNCT
crl-16463	181	1	the	the	DET
crl-16463	181	2	qualitative	qualitative	ADJ
crl-16463	181	3	analysis	analysis	NOUN
crl-16463	181	4	at	at	ADP
crl-16463	181	5	mcmaster	mcmaster	NOUN
crl-16463	181	6	yielded	yield	VERB
crl-16463	181	7	detailed	detailed	ADJ
crl-16463	181	8	insights	insight	NOUN
crl-16463	181	9	along	along	ADP
crl-16463	181	10	demographic	demographic	ADJ
crl-16463	181	11	lines	line	NOUN
crl-16463	181	12	that	that	PRON
crl-16463	181	13	library	library	NOUN
crl-16463	181	14	managers	manager	NOUN
crl-16463	181	15	could	could	AUX
crl-16463	181	16	sink	sink	VERB
crl-16463	181	17	their	their	PRON
crl-16463	181	18	teeth	tooth	NOUN
crl-16463	181	19	into	into	ADP
crl-16463	181	20	.	.	PUNCT
crl-16463	182	1	as	as	ADP
crl-16463	182	2	a	a	DET
crl-16463	182	3	result	result	NOUN
crl-16463	182	4	of	of	ADP
crl-16463	182	5	this	this	DET
crl-16463	182	6	qualitative	qualitative	ADJ
crl-16463	182	7	study	study	NOUN
crl-16463	182	8	,	,	PUNCT
crl-16463	182	9	senior	senior	ADJ
crl-16463	182	10	library	library	NOUN
crl-16463	182	11	management	management	NOUN
crl-16463	182	12	expressed	express	VERB
crl-16463	182	13	they	they	PRON
crl-16463	182	14	had	have	VERB
crl-16463	182	15	a	a	DET
crl-16463	182	16	better	well	ADJ
crl-16463	182	17	understanding	understanding	NOUN
crl-16463	182	18	of	of	ADP
crl-16463	182	19	library	library	ADJ
crl-16463	182	20	patron	patron	NOUN
crl-16463	182	21	perceptions	perception	NOUN
crl-16463	182	22	and	and	CCONJ
crl-16463	182	23	priorities	priority	NOUN
crl-16463	182	24	that	that	PRON
crl-16463	182	25	could	could	AUX
crl-16463	182	26	be	be	AUX
crl-16463	182	27	put	put	VERB
crl-16463	182	28	into	into	ADP
crl-16463	182	29	action	action	NOUN
crl-16463	182	30	,	,	PUNCT
crl-16463	182	31	more	more	ADV
crl-16463	182	32	so	so	ADV
crl-16463	182	33	than	than	SCONJ
crl-16463	182	34	the	the	DET
crl-16463	182	35	quantitative	quantitative	NOUN
crl-16463	182	36	libqual+	libqual+	ADP
crl-16463	182	37	results	result	NOUN
crl-16463	182	38	alone	alone	ADV
crl-16463	182	39	provided	provide	VERB
crl-16463	182	40	.	.	PUNCT
crl-16463	183	1	the	the	DET
crl-16463	183	2	last	last	ADJ
crl-16463	183	3	question	question	NOUN
crl-16463	183	4	asked	ask	VERB
crl-16463	183	5	to	to	ADP
crl-16463	183	6	what	what	DET
crl-16463	183	7	extent	extent	NOUN
crl-16463	183	8	importance	importance	NOUN
crl-16463	183	9	-	-	PUNCT
crl-16463	183	10	satisfaction	satisfaction	NOUN
crl-16463	183	11	matrices	matrix	NOUN
crl-16463	183	12	were	be	AUX
crl-16463	183	13	useful	useful	ADJ
crl-16463	183	14	in	in	ADP
crl-16463	183	15	assessing	assess	VERB
crl-16463	183	16	and	and	CCONJ
crl-16463	183	17	deciphering	decipher	VERB
crl-16463	183	18	qualitative	qualitative	NOUN
crl-16463	183	19	libqual+	libqual+	ADP
crl-16463	183	20	comments	comment	NOUN
crl-16463	183	21	.	.	PUNCT
crl-16463	184	1	overall	overall	ADJ
crl-16463	184	2	,	,	PUNCT
crl-16463	184	3	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	184	4	matrices	matrix	NOUN
crl-16463	184	5	were	be	AUX
crl-16463	184	6	found	find	VERB
crl-16463	184	7	to	to	PART
crl-16463	184	8	be	be	AUX
crl-16463	184	9	beneficial	beneficial	ADJ
crl-16463	184	10	in	in	ADP
crl-16463	184	11	pinpointing	pinpoint	VERB
crl-16463	184	12	primary	primary	ADJ
crl-16463	184	13	and	and	CCONJ
crl-16463	184	14	secondary	secondary	ADJ
crl-16463	184	15	opportunities	opportunity	NOUN
crl-16463	184	16	for	for	ADP
crl-16463	184	17	improvement	improvement	NOUN
crl-16463	184	18	,	,	PUNCT
crl-16463	184	19	areas	area	NOUN
crl-16463	184	20	to	to	PART
crl-16463	184	21	place	place	VERB
crl-16463	184	22	continued	continued	ADJ
crl-16463	184	23	emphasis	emphasis	NOUN
crl-16463	184	24	,	,	PUNCT
crl-16463	184	25	and	and	CCONJ
crl-16463	184	26	areas	area	NOUN
crl-16463	184	27	where	where	SCONJ
crl-16463	184	28	expectations	expectation	NOUN
crl-16463	184	29	were	be	AUX
crl-16463	184	30	exceeded	exceed	VERB
crl-16463	184	31	.	.	PUNCT
crl-16463	185	1	specifically	specifically	ADV
crl-16463	185	2	,	,	PUNCT
crl-16463	185	3	the	the	DET
crl-16463	185	4	matrices	matrix	NOUN
crl-16463	185	5	were	be	AUX
crl-16463	185	6	helpful	helpful	ADJ
crl-16463	185	7	in	in	ADP
crl-16463	185	8	identifying	identify	VERB
crl-16463	185	9	services	service	NOUN
crl-16463	185	10	where	where	SCONJ
crl-16463	185	11	the	the	DET
crl-16463	185	12	level	level	NOUN
crl-16463	185	13	of	of	ADP
crl-16463	185	14	satisfaction	satisfaction	NOUN
crl-16463	185	15	was	be	AUX
crl-16463	185	16	relatively	relatively	ADV
crl-16463	185	17	low	low	ADJ
crl-16463	185	18	and	and	CCONJ
crl-16463	185	19	the	the	DET
crl-16463	185	20	perceived	perceive	VERB
crl-16463	185	21	importance	importance	NOUN
crl-16463	185	22	of	of	ADP
crl-16463	185	23	the	the	DET
crl-16463	185	24	service	service	NOUN
crl-16463	185	25	was	be	AUX
crl-16463	185	26	relatively	relatively	ADV
crl-16463	185	27	high	high	ADJ
crl-16463	185	28	.	.	PUNCT
crl-16463	186	1	of	of	ADP
crl-16463	186	2	interest	interest	NOUN
crl-16463	186	3	,	,	PUNCT
crl-16463	186	4	the	the	DET
crl-16463	186	5	reported	report	VERB
crl-16463	186	6	viability	viability	NOUN
crl-16463	186	7	of	of	ADP
crl-16463	186	8	importance	importance	NOUN
crl-16463	186	9	-	-	PUNCT
crl-16463	186	10	satisfaction	satisfaction	NOUN
crl-16463	186	11	matrices	matrix	NOUN
crl-16463	186	12	in	in	ADP
crl-16463	186	13	this	this	DET
crl-16463	186	14	study	study	NOUN
crl-16463	186	15	is	be	AUX
crl-16463	186	16	largely	largely	ADV
crl-16463	186	17	due	due	ADJ
crl-16463	186	18	to	to	ADP
crl-16463	186	19	the	the	DET
crl-16463	186	20	fact	fact	NOUN
crl-16463	186	21	that	that	SCONJ
crl-16463	186	22	importance	importance	NOUN
crl-16463	186	23	and	and	CCONJ
crl-16463	186	24	satisfaction	satisfaction	NOUN
crl-16463	186	25	scores	score	NOUN
crl-16463	186	26	were	be	AUX
crl-16463	186	27	derived	derive	VERB
crl-16463	186	28	from	from	ADP
crl-16463	186	29	a	a	DET
crl-16463	186	30	qualitative	qualitative	ADJ
crl-16463	186	31	analysis	analysis	NOUN
crl-16463	186	32	of	of	ADP
crl-16463	186	33	textual	textual	ADJ
crl-16463	186	34	comments	comment	NOUN
crl-16463	186	35	,	,	PUNCT
crl-16463	186	36	rather	rather	ADV
crl-16463	186	37	than	than	ADP
crl-16463	186	38	calculated	calculate	VERB
crl-16463	186	39	quantitatively	quantitatively	ADV
crl-16463	186	40	from	from	ADP
crl-16463	186	41	likert	likert	ADJ
crl-16463	186	42	-	-	ADJ
crl-16463	186	43	scaled	scale	VERB
crl-16463	186	44	scores	score	NOUN
crl-16463	186	45	.	.	PUNCT
crl-16463	187	1	the	the	DET
crl-16463	187	2	researchers	researcher	NOUN
crl-16463	187	3	suggest	suggest	VERB
crl-16463	187	4	that	that	SCONJ
crl-16463	187	5	,	,	PUNCT
crl-16463	187	6	when	when	SCONJ
crl-16463	187	7	asked	ask	VERB
crl-16463	187	8	a	a	DET
crl-16463	187	9	single	single	ADJ
crl-16463	187	10	open	open	ADV
crl-16463	187	11	-	-	PUNCT
crl-16463	187	12	ended	end	VERB
crl-16463	187	13	question	question	NOUN
crl-16463	187	14	to	to	PART
crl-16463	187	15	enter	enter	VERB
crl-16463	187	16	any	any	DET
crl-16463	187	17	comment	comment	NOUN
crl-16463	187	18	about	about	ADP
crl-16463	187	19	an	an	DET
crl-16463	187	20	organization	organization	NOUN
crl-16463	187	21	’s	’s	PART
crl-16463	187	22	services	service	NOUN
crl-16463	187	23	(	(	PUNCT
crl-16463	187	24	as	as	SCONJ
crl-16463	187	25	is	be	AUX
crl-16463	187	26	done	do	VERB
crl-16463	187	27	in	in	ADP
crl-16463	187	28	the	the	DET
crl-16463	187	29	libqual+	libqual+	ADP
crl-16463	187	30	survey	survey	NOUN
crl-16463	187	31	)	)	PUNCT
crl-16463	187	32	,	,	PUNCT
crl-16463	187	33	users	user	NOUN
crl-16463	187	34	tend	tend	VERB
crl-16463	187	35	to	to	PART
crl-16463	187	36	enter	enter	VERB
crl-16463	187	37	comments	comment	NOUN
crl-16463	187	38	concerning	concern	VERB
crl-16463	187	39	service	service	NOUN
crl-16463	187	40	items	item	NOUN
crl-16463	187	41	that	that	PRON
crl-16463	187	42	are	be	AUX
crl-16463	187	43	truly	truly	ADV
crl-16463	187	44	of	of	ADP
crl-16463	187	45	importance	importance	NOUN
crl-16463	187	46	to	to	ADP
crl-16463	187	47	them	they	PRON
crl-16463	187	48	and	and	CCONJ
crl-16463	187	49	provide	provide	VERB
crl-16463	187	50	contextual	contextual	ADJ
crl-16463	187	51	information	information	NOUN
crl-16463	187	52	in	in	ADP
crl-16463	187	53	their	their	PRON
crl-16463	187	54	comments	comment	NOUN
crl-16463	187	55	that	that	PRON
crl-16463	187	56	express	express	VERB
crl-16463	187	57	their	their	PRON
crl-16463	187	58	true	true	ADJ
crl-16463	187	59	level	level	NOUN
crl-16463	187	60	of	of	ADP
crl-16463	187	61	satisfaction	satisfaction	NOUN
crl-16463	187	62	with	with	ADP
crl-16463	187	63	that	that	DET
crl-16463	187	64	service	service	NOUN
crl-16463	187	65	.	.	PUNCT
crl-16463	188	1	this	this	PRON
crl-16463	188	2	is	be	AUX
crl-16463	188	3	probably	probably	ADV
crl-16463	188	4	a	a	DET
crl-16463	188	5	more	more	ADV
crl-16463	188	6	effective	effective	ADJ
crl-16463	188	7	strategy	strategy	NOUN
crl-16463	188	8	than	than	ADP
crl-16463	188	9	presenting	present	VERB
crl-16463	188	10	a	a	DET
crl-16463	188	11	list	list	NOUN
crl-16463	188	12	of	of	ADP
crl-16463	188	13	services	service	NOUN
crl-16463	188	14	to	to	ADP
crl-16463	188	15	customers	customer	NOUN
crl-16463	188	16	and	and	CCONJ
crl-16463	188	17	asking	ask	VERB
crl-16463	188	18	them	they	PRON
crl-16463	188	19	to	to	PART
crl-16463	188	20	rate	rate	VERB
crl-16463	188	21	the	the	DET
crl-16463	188	22	importance	importance	NOUN
crl-16463	188	23	and	and	CCONJ
crl-16463	188	24	satisfaction	satisfaction	NOUN
crl-16463	188	25	with	with	ADP
crl-16463	188	26	those	those	DET
crl-16463	188	27	services	service	NOUN
crl-16463	188	28	quantitatively	quantitatively	ADV
crl-16463	188	29	on	on	ADP
crl-16463	188	30	likert	likert	ADJ
crl-16463	188	31	-	-	ADJ
crl-16463	188	32	scaled	scale	VERB
crl-16463	188	33	questions	question	NOUN
crl-16463	188	34	.	.	PUNCT
crl-16463	189	1	the	the	DET
crl-16463	189	2	researchers	researcher	NOUN
crl-16463	189	3	suggest	suggest	VERB
crl-16463	189	4	this	this	PRON
crl-16463	189	5	since	since	SCONJ
crl-16463	189	6	customers	customer	NOUN
crl-16463	189	7	may	may	AUX
crl-16463	189	8	tend	tend	VERB
crl-16463	189	9	to	to	PART
crl-16463	189	10	rate	rate	VERB
crl-16463	189	11	all	all	DET
crl-16463	189	12	attributes	attribute	NOUN
crl-16463	189	13	as	as	ADV
crl-16463	189	14	highly	highly	ADV
crl-16463	189	15	important	important	ADJ
crl-16463	189	16	when	when	SCONJ
crl-16463	189	17	explicitly	explicitly	ADV
crl-16463	189	18	asked	ask	VERB
crl-16463	189	19	.	.	PUNCT
crl-16463	190	1	for	for	ADP
crl-16463	190	2	example	example	NOUN
crl-16463	190	3	,	,	PUNCT
crl-16463	190	4	asking	ask	VERB
crl-16463	190	5	customers	customer	NOUN
crl-16463	190	6	whether	whether	SCONJ
crl-16463	190	7	the	the	DET
crl-16463	190	8	importance	importance	NOUN
crl-16463	190	9	of	of	ADP
crl-16463	190	10	a	a	DET
crl-16463	190	11	certain	certain	ADJ
crl-16463	190	12	product	product	NOUN
crl-16463	190	13	or	or	CCONJ
crl-16463	190	14	service	service	NOUN
crl-16463	190	15	being	be	AUX
crl-16463	190	16	“	"	PUNCT
crl-16463	190	17	green	green	ADJ
crl-16463	190	18	”	"	PUNCT
crl-16463	190	19	(	(	PUNCT
crl-16463	190	20	that	that	PRON
crl-16463	190	21	is	be	AUX
crl-16463	190	22	to	to	PART
crl-16463	190	23	say	say	VERB
crl-16463	190	24	,	,	PUNCT
crl-16463	190	25	environmentally	environmentally	ADV
crl-16463	190	26	friendly	friendly	ADJ
crl-16463	190	27	)	)	PUNCT
crl-16463	190	28	is	be	AUX
crl-16463	190	29	important	important	ADJ
crl-16463	190	30	in	in	ADP
crl-16463	190	31	their	their	PRON
crl-16463	190	32	decision	decision	NOUN
crl-16463	190	33	to	to	PART
crl-16463	190	34	be	be	AUX
crl-16463	190	35	satisfied	satisfied	ADJ
crl-16463	190	36	with	with	ADP
crl-16463	190	37	that	that	DET
crl-16463	190	38	product	product	NOUN
crl-16463	190	39	or	or	CCONJ
crl-16463	190	40	service	service	NOUN
crl-16463	190	41	may	may	AUX
crl-16463	190	42	yield	yield	VERB
crl-16463	190	43	an	an	DET
crl-16463	190	44	affirmative	affirmative	ADJ
crl-16463	190	45	response	response	NOUN
crl-16463	190	46	,	,	PUNCT
crl-16463	190	47	but	but	CCONJ
crl-16463	190	48	in	in	ADP
crl-16463	190	49	actuality	actuality	NOUN
crl-16463	190	50	the	the	DET
crl-16463	190	51	degree	degree	NOUN
crl-16463	190	52	to	to	PART
crl-16463	190	53	which	which	PRON
crl-16463	190	54	a	a	DET
crl-16463	190	55	product	product	NOUN
crl-16463	190	56	or	or	CCONJ
crl-16463	190	57	service	service	NOUN
crl-16463	190	58	is	be	AUX
crl-16463	190	59	green	green	ADJ
crl-16463	190	60	or	or	CCONJ
crl-16463	190	61	not	not	PART
crl-16463	190	62	may	may	AUX
crl-16463	190	63	play	play	VERB
crl-16463	190	64	little	little	ADJ
crl-16463	190	65	into	into	ADP
crl-16463	190	66	their	their	PRON
crl-16463	190	67	real	real	ADJ
crl-16463	190	68	behaviors	behavior	NOUN
crl-16463	190	69	to	to	PART
crl-16463	190	70	be	be	AUX
crl-16463	190	71	satisfied	satisfied	ADJ
crl-16463	190	72	with	with	ADP
crl-16463	190	73	that	that	DET
crl-16463	190	74	product	product	NOUN
crl-16463	190	75	or	or	CCONJ
crl-16463	190	76	service	service	NOUN
crl-16463	190	77	.	.	PUNCT
crl-16463	191	1	it	it	PRON
crl-16463	191	2	should	should	AUX
crl-16463	191	3	be	be	AUX
crl-16463	191	4	noted	note	VERB
crl-16463	191	5	that	that	SCONJ
crl-16463	191	6	many	many	ADJ
crl-16463	191	7	of	of	ADP
crl-16463	191	8	the	the	DET
crl-16463	191	9	above	above	ADJ
crl-16463	191	10	findings	finding	NOUN
crl-16463	191	11	are	be	AUX
crl-16463	191	12	supported	support	VERB
crl-16463	191	13	by	by	ADP
crl-16463	191	14	recent	recent	ADJ
crl-16463	191	15	results	result	NOUN
crl-16463	191	16	reported	report	VERB
crl-16463	191	17	in	in	ADP
crl-16463	191	18	the	the	DET
crl-16463	191	19	library	library	NOUN
crl-16463	191	20	and	and	CCONJ
crl-16463	191	21	information	information	NOUN
crl-16463	191	22	science	science	NOUN
crl-16463	191	23	literature	literature	PROPN
crl-16463	191	24	.	.	PUNCT
crl-16463	192	1	for	for	ADP
crl-16463	192	2	example	example	NOUN
crl-16463	192	3	,	,	PUNCT
crl-16463	192	4	recent	recent	ADJ
crl-16463	192	5	ithaka	ithaka	ADJ
crl-16463	192	6	faculty	faculty	NOUN
crl-16463	192	7	survey	survey	NOUN
crl-16463	192	8	results	result	NOUN
crl-16463	192	9	also	also	ADV
crl-16463	192	10	highlight	highlight	VERB
crl-16463	192	11	the	the	DET
crl-16463	192	12	importance	importance	NOUN
crl-16463	192	13	of	of	ADP
crl-16463	192	14	library	library	ADJ
crl-16463	192	15	collections	collection	NOUN
crl-16463	192	16	and	and	CCONJ
crl-16463	192	17	access	access	NOUN
crl-16463	192	18	to	to	ADP
crl-16463	192	19	research	research	NOUN
crl-16463	192	20	materials	material	NOUN
crl-16463	192	21	by	by	ADP
crl-16463	192	22	faculty	faculty	NOUN
crl-16463	192	23	members.22	members.22	NOUN
crl-16463	192	24	further	far	ADV
crl-16463	192	25	,	,	PUNCT
crl-16463	192	26	studies	study	NOUN
crl-16463	192	27	using	use	VERB
crl-16463	192	28	anthropological	anthropological	ADJ
crl-16463	192	29	and	and	CCONJ
crl-16463	192	30	ethnographic	ethnographic	ADJ
crl-16463	192	31	research	research	NOUN
crl-16463	192	32	methods	method	NOUN
crl-16463	192	33	to	to	PART
crl-16463	192	34	understand	understand	VERB
crl-16463	192	35	the	the	DET
crl-16463	192	36	research	research	NOUN
crl-16463	192	37	practices	practice	NOUN
crl-16463	192	38	of	of	ADP
crl-16463	192	39	undergraduate	undergraduate	NOUN
crl-16463	192	40	and	and	CCONJ
crl-16463	192	41	graduate	graduate	NOUN
crl-16463	192	42	students	student	NOUN
crl-16463	192	43	also	also	ADV
crl-16463	192	44	report	report	VERB
crl-16463	192	45	that	that	SCONJ
crl-16463	192	46	undergraduate	undergraduate	ADJ
crl-16463	192	47	students	student	NOUN
crl-16463	192	48	value	value	VERB
crl-16463	192	49	“	"	PUNCT
crl-16463	192	50	physical	physical	ADJ
crl-16463	192	51	services	service	NOUN
crl-16463	192	52	”	"	PUNCT
crl-16463	192	53	(	(	PUNCT
crl-16463	192	54	such	such	ADJ
crl-16463	192	55	as	as	ADP
crl-16463	192	56	strong	strong	ADJ
crl-16463	192	57	wireless	wireless	ADJ
crl-16463	192	58	internet	internet	NOUN
crl-16463	192	59	signals	signal	NOUN
crl-16463	192	60	and	and	CCONJ
crl-16463	192	61	electrical	electrical	ADJ
crl-16463	192	62	outlets	outlet	NOUN
crl-16463	192	63	)	)	PUNCT
crl-16463	192	64	and	and	CCONJ
crl-16463	192	65	are	be	AUX
crl-16463	192	66	generally	generally	ADV
crl-16463	192	67	unaware	unaware	ADJ
crl-16463	192	68	of	of	ADP
crl-16463	192	69	the	the	DET
crl-16463	192	70	services	service	NOUN
crl-16463	192	71	and	and	CCONJ
crl-16463	192	72	expertise	expertise	NOUN
crl-16463	192	73	of	of	ADP
crl-16463	192	74	library	library	ADJ
crl-16463	192	75	staff	staff	NOUN
crl-16463	192	76	to	to	PART
crl-16463	192	77	assist	assist	VERB
crl-16463	192	78	them	they	PRON
crl-16463	192	79	,	,	PUNCT
crl-16463	192	80	and	and	CCONJ
crl-16463	192	81	that	that	SCONJ
crl-16463	192	82	graduate	graduate	NOUN
crl-16463	192	83	students	student	NOUN
crl-16463	192	84	have	have	VERB
crl-16463	192	85	a	a	DET
crl-16463	192	86	strong	strong	ADJ
crl-16463	192	87	desire	desire	NOUN
crl-16463	192	88	for	for	ADP
crl-16463	192	89	separate	separate	ADJ
crl-16463	192	90	,	,	PUNCT
crl-16463	192	91	quiet	quiet	ADJ
crl-16463	192	92	study	study	NOUN
crl-16463	192	93	space.23	space.23	AUX
crl-16463	192	94	getting	get	VERB
crl-16463	192	95	more	more	ADJ
crl-16463	192	96	value	value	NOUN
crl-16463	192	97	from	from	ADP
crl-16463	192	98	the	the	DET
crl-16463	192	99	libqual+	libqual+	NOUN
crl-16463	192	100	®	®	NOUN
crl-16463	192	101	survey	survey	NOUN
crl-16463	192	102	809	809	NUM
crl-16463	192	103	conclusion	conclusion	NOUN
crl-16463	192	104	this	this	DET
crl-16463	192	105	paper	paper	NOUN
crl-16463	192	106	examined	examine	VERB
crl-16463	192	107	the	the	DET
crl-16463	192	108	merit	merit	NOUN
crl-16463	192	109	of	of	ADP
crl-16463	192	110	conducting	conduct	VERB
crl-16463	192	111	a	a	DET
crl-16463	192	112	qualitative	qualitative	ADJ
crl-16463	192	113	analysis	analysis	NOUN
crl-16463	192	114	on	on	ADP
crl-16463	192	115	libqual+	libqual+	ADP
crl-16463	192	116	survey	survey	NOUN
crl-16463	192	117	data	datum	NOUN
crl-16463	192	118	as	as	ADP
crl-16463	192	119	a	a	DET
crl-16463	192	120	means	means	NOUN
crl-16463	192	121	of	of	ADP
crl-16463	192	122	leveraging	leverage	VERB
crl-16463	192	123	quantitative	quantitative	ADJ
crl-16463	192	124	survey	survey	NOUN
crl-16463	192	125	results	result	NOUN
crl-16463	192	126	and	and	CCONJ
crl-16463	192	127	using	use	VERB
crl-16463	192	128	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	192	129	matrices	matrix	NOUN
crl-16463	192	130	to	to	PART
crl-16463	192	131	present	present	VERB
crl-16463	192	132	libqual+	libqual+	ADP
crl-16463	192	133	qualitative	qualitative	ADJ
crl-16463	192	134	findings	finding	NOUN
crl-16463	192	135	.	.	PUNCT
crl-16463	193	1	to	to	PART
crl-16463	193	2	facilitate	facilitate	VERB
crl-16463	193	3	this	this	PRON
crl-16463	193	4	,	,	PUNCT
crl-16463	193	5	textual	textual	ADJ
crl-16463	193	6	comments	comment	NOUN
crl-16463	193	7	collected	collect	VERB
crl-16463	193	8	from	from	ADP
crl-16463	193	9	the	the	DET
crl-16463	193	10	authors	author	NOUN
crl-16463	193	11	’	’	PART
crl-16463	193	12	home	home	NOUN
crl-16463	193	13	institution	institution	NOUN
crl-16463	193	14	’s	’s	PART
crl-16463	193	15	most	most	ADV
crl-16463	193	16	recent	recent	ADJ
crl-16463	193	17	libqual+	libqual+	SCONJ
crl-16463	193	18	survey	survey	NOUN
crl-16463	193	19	data	datum	NOUN
crl-16463	193	20	were	be	AUX
crl-16463	193	21	analyzed	analyze	VERB
crl-16463	193	22	and	and	CCONJ
crl-16463	193	23	compared	compare	VERB
crl-16463	193	24	to	to	ADP
crl-16463	193	25	the	the	DET
crl-16463	193	26	survey	survey	NOUN
crl-16463	193	27	’s	’s	PART
crl-16463	193	28	quantitative	quantitative	ADJ
crl-16463	193	29	findings	finding	NOUN
crl-16463	193	30	.	.	PUNCT
crl-16463	194	1	the	the	DET
crl-16463	194	2	researchers	researcher	NOUN
crl-16463	194	3	found	find	VERB
crl-16463	194	4	that	that	SCONJ
crl-16463	194	5	the	the	DET
crl-16463	194	6	qualitative	qualitative	ADJ
crl-16463	194	7	analysis	analysis	NOUN
crl-16463	194	8	extended	extend	VERB
crl-16463	194	9	the	the	DET
crl-16463	194	10	survey	survey	NOUN
crl-16463	194	11	’s	’s	PART
crl-16463	194	12	results	result	NOUN
crl-16463	194	13	in	in	ADP
crl-16463	194	14	meaningful	meaningful	ADJ
crl-16463	194	15	ways	way	NOUN
crl-16463	194	16	.	.	PUNCT
crl-16463	195	1	of	of	ADP
crl-16463	195	2	importance	importance	NOUN
crl-16463	195	3	,	,	PUNCT
crl-16463	195	4	the	the	DET
crl-16463	195	5	qualitative	qualitative	ADJ
crl-16463	195	6	analysis	analysis	NOUN
crl-16463	195	7	led	lead	VERB
crl-16463	195	8	to	to	ADP
crl-16463	195	9	the	the	DET
crl-16463	195	10	identification	identification	NOUN
crl-16463	195	11	of	of	ADP
crl-16463	195	12	key	key	ADJ
crl-16463	195	13	recommendations	recommendation	NOUN
crl-16463	195	14	that	that	PRON
crl-16463	195	15	were	be	AUX
crl-16463	195	16	either	either	CCONJ
crl-16463	195	17	new	new	ADJ
crl-16463	195	18	or	or	CCONJ
crl-16463	195	19	not	not	PART
crl-16463	195	20	obviously	obviously	ADV
crl-16463	195	21	clear	clear	ADJ
crl-16463	195	22	from	from	ADP
crl-16463	195	23	the	the	DET
crl-16463	195	24	quantitative	quantitative	ADJ
crl-16463	195	25	results	result	NOUN
crl-16463	195	26	alone	alone	ADV
crl-16463	195	27	.	.	PUNCT
crl-16463	196	1	the	the	DET
crl-16463	196	2	researchers	researcher	NOUN
crl-16463	196	3	conclude	conclude	VERB
crl-16463	196	4	that	that	SCONJ
crl-16463	196	5	the	the	DET
crl-16463	196	6	qualitative	qualitative	ADJ
crl-16463	196	7	analysis	analysis	NOUN
crl-16463	196	8	,	,	PUNCT
crl-16463	196	9	though	though	SCONJ
crl-16463	196	10	problematic	problematic	ADJ
crl-16463	196	11	in	in	ADP
crl-16463	196	12	terms	term	NOUN
crl-16463	196	13	of	of	ADP
crl-16463	196	14	the	the	DET
crl-16463	196	15	extra	extra	ADJ
crl-16463	196	16	time	time	NOUN
crl-16463	196	17	and	and	CCONJ
crl-16463	196	18	energy	energy	NOUN
crl-16463	196	19	required	require	VERB
crl-16463	196	20	,	,	PUNCT
crl-16463	196	21	does	do	AUX
crl-16463	196	22	indeed	indeed	ADV
crl-16463	196	23	add	add	VERB
crl-16463	196	24	needed	needed	ADJ
crl-16463	196	25	value	value	NOUN
crl-16463	196	26	.	.	PUNCT
crl-16463	197	1	overall	overall	ADJ
crl-16463	197	2	,	,	PUNCT
crl-16463	197	3	importance	importance	NOUN
crl-16463	197	4	-	-	PUNCT
crl-16463	197	5	satisfaction	satisfaction	NOUN
crl-16463	197	6	matrices	matrix	NOUN
crl-16463	197	7	were	be	AUX
crl-16463	197	8	found	find	VERB
crl-16463	197	9	to	to	PART
crl-16463	197	10	be	be	AUX
crl-16463	197	11	beneficial	beneficial	ADJ
crl-16463	197	12	in	in	ADP
crl-16463	197	13	communicating	communicate	VERB
crl-16463	197	14	areas	area	NOUN
crl-16463	197	15	of	of	ADP
crl-16463	197	16	library	library	NOUN
crl-16463	197	17	service	service	NOUN
crl-16463	197	18	and	and	CCONJ
crl-16463	197	19	operations	operation	NOUN
crl-16463	197	20	that	that	PRON
crl-16463	197	21	need	need	VERB
crl-16463	197	22	attention	attention	NOUN
crl-16463	197	23	.	.	PUNCT
crl-16463	198	1	library	library	NOUN
crl-16463	198	2	managers	manager	NOUN
crl-16463	198	3	at	at	ADP
crl-16463	198	4	mcmaster	mcmaster	NOUN
crl-16463	198	5	were	be	AUX
crl-16463	198	6	pleased	pleased	ADJ
crl-16463	198	7	and	and	CCONJ
crl-16463	198	8	supportive	supportive	ADJ
crl-16463	198	9	of	of	ADP
crl-16463	198	10	the	the	DET
crl-16463	198	11	study	study	NOUN
crl-16463	198	12	’s	’s	PART
crl-16463	198	13	methodology	methodology	NOUN
crl-16463	198	14	and	and	CCONJ
crl-16463	198	15	findings	finding	NOUN
crl-16463	198	16	.	.	PUNCT
crl-16463	199	1	recall	recall	VERB
crl-16463	199	2	that	that	SCONJ
crl-16463	199	3	by	by	ADP
crl-16463	199	4	recommending	recommend	VERB
crl-16463	199	5	the	the	DET
crl-16463	199	6	use	use	NOUN
crl-16463	199	7	of	of	ADP
crl-16463	199	8	importance	importance	NOUN
crl-16463	199	9	-	-	PUNCT
crl-16463	199	10	satisfaction	satisfaction	NOUN
crl-16463	199	11	matrices	matrix	NOUN
crl-16463	199	12	,	,	PUNCT
crl-16463	199	13	the	the	DET
crl-16463	199	14	authors	author	NOUN
crl-16463	199	15	of	of	ADP
crl-16463	199	16	the	the	DET
crl-16463	199	17	paper	paper	NOUN
crl-16463	199	18	are	be	AUX
crl-16463	199	19	not	not	PART
crl-16463	199	20	advocating	advocate	VERB
crl-16463	199	21	the	the	DET
crl-16463	199	22	abandonment	abandonment	NOUN
crl-16463	199	23	of	of	ADP
crl-16463	199	24	a	a	DET
crl-16463	199	25	detailed	detailed	ADJ
crl-16463	199	26	review	review	NOUN
crl-16463	199	27	of	of	ADP
crl-16463	199	28	individual	individual	ADJ
crl-16463	199	29	comments	comment	NOUN
crl-16463	199	30	.	.	PUNCT
crl-16463	200	1	indeed	indeed	ADV
crl-16463	200	2	,	,	PUNCT
crl-16463	200	3	it	it	PRON
crl-16463	200	4	is	be	AUX
crl-16463	200	5	only	only	ADV
crl-16463	200	6	after	after	ADP
crl-16463	200	7	a	a	DET
crl-16463	200	8	careful	careful	ADJ
crl-16463	200	9	reading	reading	NOUN
crl-16463	200	10	and	and	CCONJ
crl-16463	200	11	analysis	analysis	NOUN
crl-16463	200	12	of	of	ADP
crl-16463	200	13	the	the	DET
crl-16463	200	14	comments	comment	NOUN
crl-16463	200	15	made	make	VERB
crl-16463	200	16	by	by	ADP
crl-16463	200	17	survey	survey	NOUN
crl-16463	200	18	respondents	respondent	NOUN
crl-16463	200	19	that	that	SCONJ
crl-16463	200	20	the	the	DET
crl-16463	200	21	information	information	NOUN
crl-16463	200	22	-	-	PUNCT
crl-16463	200	23	satisfaction	satisfaction	NOUN
crl-16463	200	24	matrices	matrix	NOUN
crl-16463	200	25	can	can	AUX
crl-16463	200	26	be	be	AUX
crl-16463	200	27	created	create	VERB
crl-16463	200	28	.	.	PUNCT
crl-16463	201	1	in	in	ADP
crl-16463	201	2	fact	fact	NOUN
crl-16463	201	3	,	,	PUNCT
crl-16463	201	4	the	the	DET
crl-16463	201	5	authors	author	NOUN
crl-16463	201	6	feel	feel	VERB
crl-16463	201	7	the	the	DET
crl-16463	201	8	matrices	matrix	NOUN
crl-16463	201	9	could	could	AUX
crl-16463	201	10	be	be	AUX
crl-16463	201	11	useful	useful	ADJ
crl-16463	201	12	in	in	ADP
crl-16463	201	13	distinguishing	distinguish	VERB
crl-16463	201	14	which	which	DET
crl-16463	201	15	subset	subset	NOUN
crl-16463	201	16	of	of	ADP
crl-16463	201	17	comments	comment	NOUN
crl-16463	201	18	by	by	ADP
crl-16463	201	19	libqual+	libqual+	ADP
crl-16463	201	20	survey	survey	NOUN
crl-16463	201	21	respondents	respondent	NOUN
crl-16463	201	22	are	be	AUX
crl-16463	201	23	worth	worth	ADJ
crl-16463	201	24	further	further	ADJ
crl-16463	201	25	investigation	investigation	NOUN
crl-16463	201	26	and/or	and/or	CCONJ
crl-16463	201	27	more	more	ADV
crl-16463	201	28	careful	careful	ADJ
crl-16463	201	29	rereading	rereading	NOUN
crl-16463	201	30	and	and	CCONJ
crl-16463	201	31	attention	attention	NOUN
crl-16463	201	32	.	.	PUNCT
crl-16463	202	1	it	it	PRON
crl-16463	202	2	is	be	AUX
crl-16463	202	3	the	the	DET
crl-16463	202	4	authors	author	NOUN
crl-16463	202	5	’	’	PART
crl-16463	202	6	opinion	opinion	NOUN
crl-16463	202	7	that	that	SCONJ
crl-16463	202	8	the	the	DET
crl-16463	202	9	matrices	matrix	NOUN
crl-16463	202	10	help	help	VERB
crl-16463	202	11	prioritize	prioritize	VERB
crl-16463	202	12	which	which	DET
crl-16463	202	13	comments	comment	NOUN
crl-16463	202	14	should	should	AUX
crl-16463	202	15	be	be	AUX
crl-16463	202	16	taken	take	VERB
crl-16463	202	17	more	more	ADV
crl-16463	202	18	seriously	seriously	ADV
crl-16463	202	19	and	and	CCONJ
crl-16463	202	20	prevents	prevent	VERB
crl-16463	202	21	those	those	PRON
crl-16463	202	22	who	who	PRON
crl-16463	202	23	are	be	AUX
crl-16463	202	24	reading	read	VERB
crl-16463	202	25	the	the	DET
crl-16463	202	26	comments	comment	NOUN
crl-16463	202	27	from	from	ADP
crl-16463	202	28	being	be	AUX
crl-16463	202	29	distracted	distract	VERB
crl-16463	202	30	or	or	CCONJ
crl-16463	202	31	overly	overly	ADV
crl-16463	202	32	persuaded	persuade	VERB
crl-16463	202	33	by	by	ADP
crl-16463	202	34	less	less	ADV
crl-16463	202	35	important	important	ADJ
crl-16463	202	36	comments	comment	NOUN
crl-16463	202	37	that	that	PRON
crl-16463	202	38	happen	happen	VERB
crl-16463	202	39	to	to	PART
crl-16463	202	40	command	command	VERB
crl-16463	202	41	attention	attention	NOUN
crl-16463	202	42	simply	simply	ADV
crl-16463	202	43	because	because	SCONJ
crl-16463	202	44	they	they	PRON
crl-16463	202	45	are	be	AUX
crl-16463	202	46	lengthy	lengthy	ADJ
crl-16463	202	47	,	,	PUNCT
crl-16463	202	48	well	well	ADV
crl-16463	202	49	articulated	articulated	ADJ
crl-16463	202	50	,	,	PUNCT
crl-16463	202	51	or	or	CCONJ
crl-16463	202	52	eloquently	eloquently	ADV
crl-16463	202	53	written	write	VERB
crl-16463	202	54	.	.	PUNCT
crl-16463	203	1	it	it	PRON
crl-16463	203	2	is	be	AUX
crl-16463	203	3	important	important	ADJ
crl-16463	203	4	to	to	PART
crl-16463	203	5	note	note	VERB
crl-16463	203	6	that	that	SCONJ
crl-16463	203	7	the	the	DET
crl-16463	203	8	study	study	NOUN
crl-16463	203	9	offers	offer	VERB
crl-16463	203	10	both	both	CCONJ
crl-16463	203	11	theoretical	theoretical	ADJ
crl-16463	203	12	and	and	CCONJ
crl-16463	203	13	practical	practical	ADJ
crl-16463	203	14	contributions	contribution	NOUN
crl-16463	203	15	.	.	PUNCT
crl-16463	204	1	in	in	ADP
crl-16463	204	2	terms	term	NOUN
crl-16463	204	3	of	of	ADP
crl-16463	204	4	theory	theory	NOUN
crl-16463	204	5	,	,	PUNCT
crl-16463	204	6	the	the	DET
crl-16463	204	7	conceptual	conceptual	ADJ
crl-16463	204	8	framework	framework	NOUN
crl-16463	204	9	and	and	CCONJ
crl-16463	204	10	final	final	ADJ
crl-16463	204	11	version	version	NOUN
crl-16463	204	12	of	of	ADP
crl-16463	204	13	the	the	DET
crl-16463	204	14	codebook	codebook	NOUN
crl-16463	204	15	are	be	AUX
crl-16463	204	16	useful	useful	ADJ
crl-16463	204	17	in	in	ADP
crl-16463	204	18	furthering	further	VERB
crl-16463	204	19	collective	collective	ADJ
crl-16463	204	20	knowledge	knowledge	NOUN
crl-16463	204	21	of	of	ADP
crl-16463	204	22	library	library	NOUN
crl-16463	204	23	features	feature	NOUN
crl-16463	204	24	(	(	PUNCT
crl-16463	204	25	attributes	attribute	NOUN
crl-16463	204	26	and	and	CCONJ
crl-16463	204	27	types	type	NOUN
crl-16463	204	28	)	)	PUNCT
crl-16463	204	29	to	to	PART
crl-16463	204	30	consider	consider	VERB
crl-16463	204	31	when	when	SCONJ
crl-16463	204	32	assessing	assess	VERB
crl-16463	204	33	a	a	DET
crl-16463	204	34	library	library	NOUN
crl-16463	204	35	’s	’s	PART
crl-16463	204	36	services	service	NOUN
crl-16463	204	37	.	.	PUNCT
crl-16463	205	1	with	with	ADP
crl-16463	205	2	respect	respect	NOUN
crl-16463	205	3	to	to	ADP
crl-16463	205	4	practice	practice	NOUN
crl-16463	205	5	,	,	PUNCT
crl-16463	205	6	the	the	DET
crl-16463	205	7	utility	utility	NOUN
crl-16463	205	8	of	of	ADP
crl-16463	205	9	conducting	conduct	VERB
crl-16463	205	10	a	a	DET
crl-16463	205	11	qualitative	qualitative	ADJ
crl-16463	205	12	analysis	analysis	NOUN
crl-16463	205	13	of	of	ADP
crl-16463	205	14	libqual+	libqual+	ADP
crl-16463	205	15	comments	comment	NOUN
crl-16463	205	16	and	and	CCONJ
crl-16463	205	17	using	use	VERB
crl-16463	205	18	importancesatisfaction	importancesatisfaction	NOUN
crl-16463	205	19	matrices	matrix	NOUN
crl-16463	205	20	to	to	PART
crl-16463	205	21	disseminate	disseminate	VERB
crl-16463	205	22	results	result	NOUN
crl-16463	205	23	and	and	CCONJ
crl-16463	205	24	generate	generate	VERB
crl-16463	205	25	recommendations	recommendation	NOUN
crl-16463	205	26	to	to	ADP
crl-16463	205	27	management	management	NOUN
crl-16463	205	28	are	be	AUX
crl-16463	205	29	a	a	DET
crl-16463	205	30	value	value	NOUN
crl-16463	205	31	-	-	PUNCT
crl-16463	205	32	add	add	NOUN
crl-16463	205	33	.	.	PUNCT
crl-16463	206	1	in	in	ADP
crl-16463	206	2	conclusion	conclusion	NOUN
crl-16463	206	3	,	,	PUNCT
crl-16463	206	4	this	this	DET
crl-16463	206	5	paper	paper	NOUN
crl-16463	206	6	is	be	AUX
crl-16463	206	7	beneficial	beneficial	ADJ
crl-16463	206	8	to	to	ADP
crl-16463	206	9	those	those	PRON
crl-16463	206	10	who	who	PRON
crl-16463	206	11	are	be	AUX
crl-16463	206	12	responsible	responsible	ADJ
crl-16463	206	13	for	for	ADP
crl-16463	206	14	the	the	DET
crl-16463	206	15	analysis	analysis	NOUN
crl-16463	206	16	of	of	ADP
crl-16463	206	17	libqual+	libqual+	ADP
crl-16463	206	18	qualitative	qualitative	ADJ
crl-16463	206	19	library	library	NOUN
crl-16463	206	20	patron	patron	NOUN
crl-16463	206	21	comments	comment	VERB
crl-16463	206	22	in	in	ADP
crl-16463	206	23	their	their	PRON
crl-16463	206	24	libraries	library	NOUN
crl-16463	206	25	.	.	PUNCT
crl-16463	207	1	the	the	DET
crl-16463	207	2	paper	paper	NOUN
crl-16463	207	3	proposes	propose	VERB
crl-16463	207	4	a	a	DET
crl-16463	207	5	structured	structured	ADJ
crl-16463	207	6	and	and	CCONJ
crl-16463	207	7	rigorous	rigorous	ADJ
crl-16463	207	8	method	method	NOUN
crl-16463	207	9	by	by	ADP
crl-16463	207	10	which	which	PRON
crl-16463	207	11	to	to	PART
crl-16463	207	12	present	present	VERB
crl-16463	207	13	a	a	DET
crl-16463	207	14	qualitative	qualitative	ADJ
crl-16463	207	15	analysis	analysis	NOUN
crl-16463	207	16	of	of	ADP
crl-16463	207	17	libqual+	libqual+	ADP
crl-16463	207	18	comments	comment	NOUN
crl-16463	207	19	in	in	ADP
crl-16463	207	20	a	a	DET
crl-16463	207	21	visual	visual	ADJ
crl-16463	207	22	manner	manner	NOUN
crl-16463	207	23	that	that	SCONJ
crl-16463	207	24	library	library	NOUN
crl-16463	207	25	managers	manager	NOUN
crl-16463	207	26	may	may	AUX
crl-16463	207	27	find	find	VERB
crl-16463	207	28	appealing	appeal	VERB
crl-16463	207	29	and	and	CCONJ
crl-16463	207	30	useful	useful	ADJ
crl-16463	207	31	in	in	ADP
crl-16463	207	32	terms	term	NOUN
crl-16463	207	33	of	of	ADP
crl-16463	207	34	helping	help	VERB
crl-16463	207	35	them	they	PRON
crl-16463	207	36	make	make	VERB
crl-16463	207	37	informed	informed	ADJ
crl-16463	207	38	decisions	decision	NOUN
crl-16463	207	39	concerning	concern	VERB
crl-16463	207	40	improvements	improvement	NOUN
crl-16463	207	41	to	to	ADP
crl-16463	207	42	library	library	NOUN
crl-16463	207	43	operations	operation	NOUN
crl-16463	207	44	and	and	CCONJ
crl-16463	207	45	services	service	NOUN
crl-16463	207	46	.	.	PUNCT
crl-16463	208	1	notes	note	NOUN
crl-16463	208	2	1	1	NUM
crl-16463	208	3	.	.	X
crl-16463	208	4	ben	ben	PROPN
crl-16463	208	5	hunter	hunter	PROPN
crl-16463	208	6	and	and	CCONJ
crl-16463	208	7	robert	robert	PROPN
crl-16463	208	8	perret	perret	PROPN
crl-16463	208	9	,	,	PUNCT
crl-16463	208	10	“	"	PUNCT
crl-16463	208	11	can	can	AUX
crl-16463	208	12	money	money	NOUN
crl-16463	208	13	buy	buy	VERB
crl-16463	208	14	happiness	happiness	NOUN
crl-16463	208	15	?	?	PUNCT
crl-16463	209	1	a	a	DET
crl-16463	209	2	statistical	statistical	ADJ
crl-16463	209	3	analysis	analysis	NOUN
crl-16463	209	4	of	of	ADP
crl-16463	209	5	predictors	predictor	NOUN
crl-16463	209	6	for	for	ADP
crl-16463	209	7	user	user	NOUN
crl-16463	209	8	satisfaction	satisfaction	NOUN
crl-16463	209	9	,	,	PUNCT
crl-16463	209	10	”	"	PUNCT
crl-16463	209	11	journal	journal	NOUN
crl-16463	209	12	of	of	ADP
crl-16463	209	13	academic	academic	ADJ
crl-16463	209	14	librarianship	librarianship	NOUN
crl-16463	209	15	37	37	NUM
crl-16463	209	16	,	,	PUNCT
crl-16463	209	17	no	no	INTJ
crl-16463	209	18	.	.	NOUN
crl-16463	209	19	5	5	NUM
crl-16463	209	20	(	(	PUNCT
crl-16463	209	21	2011	2011	NUM
crl-16463	209	22	):	):	PUNCT
crl-16463	209	23	402–08	402–08	NUM
crl-16463	209	24	.	.	NOUN
crl-16463	210	1	2	2	NUM
crl-16463	210	2	.	.	X
crl-16463	210	3	martha	martha	PROPN
crl-16463	210	4	kyrillidou	kyrillidou	PROPN
crl-16463	210	5	,	,	PUNCT
crl-16463	210	6	toni	toni	PROPN
crl-16463	210	7	olshen	olshen	PROPN
crl-16463	210	8	,	,	PUNCT
crl-16463	210	9	fred	fred	PROPN
crl-16463	210	10	heath	heath	PROPN
crl-16463	210	11	,	,	PUNCT
crl-16463	210	12	claude	claude	PROPN
crl-16463	210	13	bonnelly	bonnelly	ADV
crl-16463	210	14	,	,	PUNCT
crl-16463	210	15	and	and	CCONJ
crl-16463	210	16	jean	jean	PROPN
crl-16463	210	17	-	-	PUNCT
crl-16463	210	18	pierre	pierre	PROPN
crl-16463	210	19	cote	cote	NOUN
crl-16463	210	20	,	,	PUNCT
crl-16463	210	21	“	"	PUNCT
crl-16463	210	22	crosscultural	crosscultural	ADJ
crl-16463	210	23	implementation	implementation	NOUN
crl-16463	210	24	of	of	ADP
crl-16463	210	25	libqual+	libqual+	X
crl-16463	210	26	™	™	NOUN
crl-16463	210	27	:	:	PUNCT
crl-16463	210	28	the	the	DET
crl-16463	210	29	french	french	ADJ
crl-16463	210	30	language	language	NOUN
crl-16463	210	31	experience	experience	NOUN
crl-16463	210	32	,	,	PUNCT
crl-16463	210	33	”	"	PUNCT
crl-16463	210	34	5th	5th	ADJ
crl-16463	210	35	northumbria	northumbria	PROPN
crl-16463	210	36	international	international	ADJ
crl-16463	210	37	conference	conference	NOUN
crl-16463	210	38	proceedings	proceeding	NOUN
crl-16463	210	39	,	,	PUNCT
crl-16463	210	40	durham	durham	PROPN
crl-16463	210	41	,	,	PUNCT
crl-16463	210	42	u.k	u.k	PROPN
crl-16463	210	43	.	.	PROPN
crl-16463	210	44	(	(	PUNCT
crl-16463	210	45	2003	2003	NUM
crl-16463	210	46	)	)	PUNCT
crl-16463	210	47	;	;	PUNCT
crl-16463	210	48	miguel	miguel	PROPN
crl-16463	210	49	morales	morales	PROPN
crl-16463	210	50	,	,	PUNCT
crl-16463	210	51	riadh	riadh	PROPN
crl-16463	210	52	ladhari	ladhari	PROPN
crl-16463	210	53	,	,	PUNCT
crl-16463	210	54	javier	javier	PROPN
crl-16463	210	55	reynoso	reynoso	PROPN
crl-16463	210	56	,	,	PUNCT
crl-16463	210	57	rosario	rosario	PROPN
crl-16463	210	58	toro	toro	PROPN
crl-16463	210	59	,	,	PUNCT
crl-16463	210	60	and	and	CCONJ
crl-16463	210	61	cesar	cesar	PROPN
crl-16463	210	62	sepulveda	sepulveda	PROPN
crl-16463	210	63	,	,	PUNCT
crl-16463	210	64	“	"	PUNCT
crl-16463	210	65	an	an	DET
crl-16463	210	66	independent	independent	ADJ
crl-16463	210	67	assessment	assessment	NOUN
crl-16463	210	68	of	of	ADP
crl-16463	210	69	the	the	DET
crl-16463	210	70	unidimensionality	unidimensionality	NOUN
crl-16463	210	71	,	,	PUNCT
crl-16463	210	72	reliability	reliability	NOUN
crl-16463	210	73	,	,	PUNCT
crl-16463	210	74	validity	validity	NOUN
crl-16463	210	75	and	and	CCONJ
crl-16463	210	76	factor	factor	NOUN
crl-16463	210	77	structure	structure	NOUN
crl-16463	210	78	of	of	ADP
crl-16463	210	79	the	the	DET
crl-16463	210	80	libqual+tm	libqual+tm	PUNCT
crl-16463	210	81	scale	scale	NOUN
crl-16463	210	82	,	,	PUNCT
crl-16463	210	83	”	"	PUNCT
crl-16463	210	84	services	service	NOUN
crl-16463	210	85	industries	industry	NOUN
crl-16463	210	86	journal	journal	NOUN
crl-16463	210	87	32	32	NUM
crl-16463	210	88	,	,	PUNCT
crl-16463	210	89	no	no	INTJ
crl-16463	210	90	.	.	NOUN
crl-16463	210	91	16	16	NUM
crl-16463	210	92	(	(	PUNCT
crl-16463	210	93	2012	2012	NUM
crl-16463	210	94	):	):	PUNCT
crl-16463	210	95	2585–605	2585–605	NOUN
crl-16463	210	96	;	;	PUNCT
crl-16463	210	97	bruce	bruce	PROPN
crl-16463	210	98	thompson	thompson	PROPN
crl-16463	210	99	,	,	PUNCT
crl-16463	210	100	colleen	colleen	PROPN
crl-16463	210	101	cook	cook	PROPN
crl-16463	210	102	,	,	PUNCT
crl-16463	210	103	and	and	CCONJ
crl-16463	210	104	martha	martha	PROPN
crl-16463	210	105	kyrillidou	kyrillidou	PROPN
crl-16463	210	106	,	,	PUNCT
crl-16463	210	107	“	"	PUNCT
crl-16463	210	108	concurrent	concurrent	ADJ
crl-16463	210	109	validity	validity	NOUN
crl-16463	210	110	of	of	ADP
crl-16463	210	111	libqual+tm	libqual+tm	ADJ
crl-16463	210	112	scores	score	NOUN
crl-16463	210	113	:	:	PUNCT
crl-16463	210	114	what	what	PRON
crl-16463	210	115	do	do	AUX
crl-16463	210	116	libqual+tm	libqual+tm	NOUN
crl-16463	210	117	scores	score	NOUN
crl-16463	210	118	measure	measure	NOUN
crl-16463	210	119	?	?	PUNCT
crl-16463	210	120	”	"	PUNCT
crl-16463	210	121	journal	journal	NOUN
crl-16463	210	122	of	of	ADP
crl-16463	210	123	academic	academic	ADJ
crl-16463	210	124	librarianship	librarianship	NOUN
crl-16463	210	125	31	31	NUM
crl-16463	210	126	,	,	PUNCT
crl-16463	210	127	no	no	INTJ
crl-16463	210	128	.	.	NOUN
crl-16463	210	129	6	6	NUM
crl-16463	210	130	(	(	PUNCT
crl-16463	210	131	2005	2005	NUM
crl-16463	210	132	):	):	PUNCT
crl-16463	210	133	517–52	517–52	NUM
crl-16463	210	134	;	;	PUNCT
crl-16463	210	135	bruce	bruce	PROPN
crl-16463	210	136	thompson	thompson	PROPN
crl-16463	210	137	,	,	PUNCT
crl-16463	210	138	colleen	colleen	PROPN
crl-16463	210	139	cook	cook	PROPN
crl-16463	210	140	,	,	PUNCT
crl-16463	210	141	and	and	CCONJ
crl-16463	210	142	russel	russel	PROPN
crl-16463	210	143	l.	l.	PROPN
crl-16463	210	144	thompson	thompson	PROPN
crl-16463	210	145	,	,	PUNCT
crl-16463	210	146	“	"	PUNCT
crl-16463	210	147	reliability	reliability	NOUN
crl-16463	210	148	and	and	CCONJ
crl-16463	210	149	structure	structure	NOUN
crl-16463	210	150	of	of	ADP
crl-16463	210	151	libqual+tm	libqual+tm	ADJ
crl-16463	210	152	scores	score	NOUN
crl-16463	210	153	:	:	PUNCT
crl-16463	210	154	measuring	measure	VERB
crl-16463	210	155	perceived	perceive	VERB
crl-16463	210	156	library	library	NOUN
crl-16463	210	157	service	service	NOUN
crl-16463	210	158	quality	quality	NOUN
crl-16463	210	159	,	,	PUNCT
crl-16463	210	160	”	"	PUNCT
crl-16463	210	161	portal	portal	ADJ
crl-16463	210	162	:	:	PUNCT
crl-16463	210	163	libraries	library	NOUN
crl-16463	210	164	and	and	CCONJ
crl-16463	210	165	the	the	DET
crl-16463	210	166	academy	academy	NOUN
crl-16463	210	167	2	2	NUM
crl-16463	210	168	,	,	PUNCT
crl-16463	210	169	no	no	INTJ
crl-16463	210	170	.	.	NOUN
crl-16463	210	171	1	1	NUM
crl-16463	210	172	(	(	PUNCT
crl-16463	210	173	2002	2002	NUM
crl-16463	210	174	):	):	PUNCT
crl-16463	211	1	3–12	3–12	PROPN
crl-16463	211	2	.	.	PUNCT
crl-16463	211	3	810	810	NUM
crl-16463	211	4	college	college	PROPN
crl-16463	211	5	&	&	CCONJ
crl-16463	211	6	research	research	PROPN
crl-16463	211	7	libraries	library	NOUN
crl-16463	211	8	september	september	PROPN
crl-16463	211	9	2015	2015	NUM
crl-16463	211	10	3	3	NUM
crl-16463	211	11	.	.	PUNCT
crl-16463	212	1	association	association	NOUN
crl-16463	212	2	of	of	ADP
crl-16463	212	3	research	research	NOUN
crl-16463	212	4	libraries	library	NOUN
crl-16463	212	5	,	,	PUNCT
crl-16463	212	6	general	general	ADJ
crl-16463	212	7	information	information	NOUN
crl-16463	212	8	–	–	PUNCT
crl-16463	212	9	libqual+	libqual+	ADP
crl-16463	212	10	,	,	PUNCT
crl-16463	212	11	available	available	ADJ
crl-16463	212	12	online	online	ADV
crl-16463	212	13	at	at	ADP
crl-16463	212	14	www.libqual.org/about/about_lq/general_info	www.libqual.org/about/about_lq/general_info	NOUN
crl-16463	212	15	[	[	PUNCT
crl-16463	212	16	accessed	access	VERB
crl-16463	212	17	2	2	NUM
crl-16463	212	18	april	april	NOUN
crl-16463	212	19	2014	2014	NUM
crl-16463	212	20	]	]	PUNCT
crl-16463	212	21	.	.	PUNCT
crl-16463	213	1	4	4	X
crl-16463	213	2	.	.	X
crl-16463	213	3	bruce	bruce	PROPN
crl-16463	213	4	thompson	thompson	PROPN
crl-16463	213	5	,	,	PUNCT
crl-16463	213	6	colleen	colleen	PROPN
crl-16463	213	7	cook	cook	PROPN
crl-16463	213	8	,	,	PUNCT
crl-16463	213	9	and	and	CCONJ
crl-16463	213	10	fred	fred	PROPN
crl-16463	213	11	heath	heath	PROPN
crl-16463	213	12	,	,	PUNCT
crl-16463	213	13	“	"	PUNCT
crl-16463	213	14	the	the	DET
crl-16463	213	15	libqual+	libqual+	ADP
crl-16463	213	16	gap	gap	NOUN
crl-16463	213	17	measurement	measurement	NOUN
crl-16463	213	18	model	model	NOUN
crl-16463	213	19	:	:	PUNCT
crl-16463	213	20	the	the	DET
crl-16463	213	21	bad	bad	ADJ
crl-16463	213	22	,	,	PUNCT
crl-16463	213	23	the	the	DET
crl-16463	213	24	ugly	ugly	ADJ
crl-16463	213	25	,	,	PUNCT
crl-16463	213	26	and	and	CCONJ
crl-16463	213	27	the	the	DET
crl-16463	213	28	good	good	NOUN
crl-16463	213	29	of	of	ADP
crl-16463	213	30	gap	gap	NOUN
crl-16463	213	31	measurement	measurement	NOUN
crl-16463	213	32	,	,	PUNCT
crl-16463	213	33	”	"	PUNCT
crl-16463	213	34	performance	performance	NOUN
crl-16463	213	35	measurement	measurement	NOUN
crl-16463	213	36	and	and	CCONJ
crl-16463	213	37	metrics	metric	NOUN
crl-16463	213	38	1	1	NUM
crl-16463	213	39	,	,	PUNCT
crl-16463	213	40	no	no	INTJ
crl-16463	213	41	.	.	NOUN
crl-16463	213	42	3	3	NUM
crl-16463	213	43	(	(	PUNCT
crl-16463	213	44	2000	2000	NUM
crl-16463	213	45	):	):	PUNCT
crl-16463	213	46	165–78	165–78	NOUN
crl-16463	213	47	.	.	PUNCT
crl-16463	214	1	5	5	NUM
crl-16463	214	2	.	.	X
crl-16463	214	3	michael	michael	PROPN
crl-16463	214	4	j.	j.	PROPN
crl-16463	214	5	roszkowski	roszkowski	PROPN
crl-16463	214	6	,	,	PUNCT
crl-16463	214	7	john	john	PROPN
crl-16463	214	8	s.	s.	PROPN
crl-16463	214	9	baky	baky	PROPN
crl-16463	214	10	,	,	PUNCT
crl-16463	214	11	and	and	CCONJ
crl-16463	214	12	david	david	PROPN
crl-16463	214	13	b.	b.	PROPN
crl-16463	214	14	jones	jones	PROPN
crl-16463	214	15	,	,	PUNCT
crl-16463	214	16	“	"	PUNCT
crl-16463	214	17	so	so	SCONJ
crl-16463	214	18	which	which	PRON
crl-16463	214	19	score	score	NOUN
crl-16463	214	20	on	on	ADP
crl-16463	214	21	the	the	PRON
crl-16463	214	22	libqual+	libqual+	X
crl-16463	214	23	tells	tell	VERB
crl-16463	214	24	me	i	PRON
crl-16463	214	25	if	if	SCONJ
crl-16463	214	26	library	library	ADJ
crl-16463	214	27	users	user	NOUN
crl-16463	214	28	are	be	AUX
crl-16463	214	29	satisfied	satisfied	ADJ
crl-16463	214	30	?	?	PUNCT
crl-16463	214	31	”	"	PUNCT
crl-16463	214	32	library	library	NOUN
crl-16463	214	33	&	&	CCONJ
crl-16463	214	34	information	information	PROPN
crl-16463	214	35	science	science	PROPN
crl-16463	214	36	research	research	PROPN
crl-16463	214	37	27	27	NUM
crl-16463	214	38	,	,	PUNCT
crl-16463	214	39	no	no	INTJ
crl-16463	214	40	.	.	NOUN
crl-16463	214	41	4	4	NUM
crl-16463	214	42	(	(	PUNCT
crl-16463	214	43	2005	2005	NUM
crl-16463	214	44	):	):	PUNCT
crl-16463	214	45	424–39	424–39	NUM
crl-16463	214	46	.	.	PUNCT
crl-16463	215	1	6	6	NUM
crl-16463	215	2	.	.	PUNCT
crl-16463	215	3	tim	tim	PROPN
crl-16463	215	4	bower	bower	PROPN
crl-16463	215	5	and	and	CCONJ
crl-16463	215	6	dennis	dennis	PROPN
crl-16463	215	7	bradford	bradford	PROPN
crl-16463	215	8	,	,	PUNCT
crl-16463	215	9	“	"	PUNCT
crl-16463	215	10	how	how	SCONJ
crl-16463	215	11	to	to	PART
crl-16463	215	12	get	get	VERB
crl-16463	215	13	more	more	ADJ
crl-16463	215	14	from	from	ADP
crl-16463	215	15	your	your	PRON
crl-16463	215	16	quantitative	quantitative	ADJ
crl-16463	215	17	libqual+tm	libqual+tm	PUNCT
crl-16463	215	18	dataset	dataset	NOUN
crl-16463	215	19	:	:	PUNCT
crl-16463	215	20	making	make	VERB
crl-16463	215	21	results	result	NOUN
crl-16463	215	22	practical	practical	ADJ
crl-16463	215	23	,	,	PUNCT
crl-16463	215	24	”	"	PUNCT
crl-16463	215	25	performance	performance	NOUN
crl-16463	215	26	measurement	measurement	NOUN
crl-16463	215	27	and	and	CCONJ
crl-16463	215	28	metrics	metric	NOUN
crl-16463	215	29	8	8	NUM
crl-16463	215	30	,	,	PUNCT
crl-16463	215	31	no	no	INTJ
crl-16463	215	32	.	.	NOUN
crl-16463	215	33	2	2	NUM
crl-16463	215	34	(	(	PUNCT
crl-16463	215	35	2007	2007	NUM
crl-16463	215	36	):	):	PUNCT
crl-16463	215	37	110–26	110–26	NUM
crl-16463	215	38	.	.	PUNCT
crl-16463	216	1	7	7	X
crl-16463	216	2	.	.	X
crl-16463	216	3	hunter	hunter	NOUN
crl-16463	216	4	and	and	CCONJ
crl-16463	216	5	perret	perret	PROPN
crl-16463	216	6	,	,	PUNCT
crl-16463	216	7	“	"	PUNCT
crl-16463	216	8	can	can	AUX
crl-16463	216	9	money	money	NOUN
crl-16463	216	10	buy	buy	VERB
crl-16463	216	11	happiness	happiness	NOUN
crl-16463	216	12	?	?	PUNCT
crl-16463	216	13	”	"	PUNCT
crl-16463	216	14	407	407	NUM
crl-16463	216	15	.	.	NOUN
crl-16463	217	1	8	8	NUM
crl-16463	217	2	.	.	PUNCT
crl-16463	218	1	david	david	PROPN
crl-16463	218	2	green	green	PROPN
crl-16463	218	3	and	and	CCONJ
crl-16463	218	4	martha	martha	PROPN
crl-16463	218	5	kyrillidou	kyrillidou	PROPN
crl-16463	218	6	,	,	PUNCT
crl-16463	218	7	“	"	PUNCT
crl-16463	218	8	libqual+	libqual+	ADP
crl-16463	218	9	procedures	procedure	NOUN
crl-16463	218	10	manual	manual	NOUN
crl-16463	218	11	,	,	PUNCT
crl-16463	218	12	”	"	PUNCT
crl-16463	218	13	available	available	ADJ
crl-16463	218	14	online	online	ADV
crl-16463	218	15	at	at	ADP
crl-16463	218	16	www.libqual.org/documents/libqual/publications/2011_proceduresmanual.pdf	www.libqual.org/documents/libqual/publications/2011_proceduresmanual.pdf	PROPN
crl-16463	219	1	[	[	X
crl-16463	219	2	accessed	access	VERB
crl-16463	219	3	28	28	NUM
crl-16463	219	4	april	april	PROPN
crl-16463	219	5	2014	2014	NUM
crl-16463	219	6	]	]	PUNCT
crl-16463	219	7	.	.	PUNCT
crl-16463	220	1	9	9	X
crl-16463	220	2	.	.	X
crl-16463	220	3	wendy	wendy	PROPN
crl-16463	220	4	begay	begay	PROPN
crl-16463	220	5	,	,	PUNCT
crl-16463	220	6	daniel	daniel	PROPN
crl-16463	220	7	r.	r.	PROPN
crl-16463	220	8	lee	lee	PROPN
crl-16463	220	9	,	,	PUNCT
crl-16463	220	10	jim	jim	PROPN
crl-16463	220	11	martin	martin	PROPN
crl-16463	220	12	,	,	PUNCT
crl-16463	220	13	and	and	CCONJ
crl-16463	220	14	michael	michael	PROPN
crl-16463	220	15	ray	ray	PROPN
crl-16463	220	16	,	,	PUNCT
crl-16463	220	17	“	"	PUNCT
crl-16463	220	18	quantifying	quantify	VERB
crl-16463	220	19	qualitative	qualitative	ADJ
crl-16463	220	20	data	datum	NOUN
crl-16463	220	21	:	:	PUNCT
crl-16463	220	22	using	use	VERB
crl-16463	220	23	libqual+tm	libqual+tm	ADP
crl-16463	220	24	comments	comment	NOUN
crl-16463	220	25	for	for	ADP
crl-16463	220	26	library	library	NOUN
crl-16463	220	27	-	-	PUNCT
crl-16463	220	28	wide	wide	ADJ
crl-16463	220	29	planning	planning	NOUN
crl-16463	220	30	activities	activity	NOUN
crl-16463	220	31	at	at	ADP
crl-16463	220	32	the	the	DET
crl-16463	220	33	university	university	PROPN
crl-16463	220	34	of	of	ADP
crl-16463	220	35	arizona	arizona	PROPN
crl-16463	220	36	,	,	PUNCT
crl-16463	220	37	”	"	PUNCT
crl-16463	220	38	journal	journal	NOUN
crl-16463	220	39	of	of	ADP
crl-16463	220	40	library	library	PROPN
crl-16463	220	41	administration	administration	NOUN
crl-16463	220	42	40	40	NUM
crl-16463	220	43	,	,	PUNCT
crl-16463	220	44	no	no	INTJ
crl-16463	220	45	.	.	NOUN
crl-16463	220	46	3/4	3/4	NUM
crl-16463	220	47	(	(	PUNCT
crl-16463	220	48	2004	2004	NUM
crl-16463	220	49	):	):	PUNCT
crl-16463	220	50	111–19	111–19	NUM
crl-16463	220	51	;	;	PUNCT
crl-16463	220	52	w.	w.	PROPN
crl-16463	220	53	dennis	dennis	PROPN
crl-16463	220	54	bradford	bradford	PROPN
crl-16463	220	55	and	and	CCONJ
crl-16463	220	56	tim	tim	PROPN
crl-16463	220	57	bower	bower	PROPN
crl-16463	220	58	,	,	PUNCT
crl-16463	220	59	“	"	PUNCT
crl-16463	220	60	using	use	VERB
crl-16463	220	61	content	content	NOUN
crl-16463	220	62	analysis	analysis	NOUN
crl-16463	220	63	software	software	NOUN
crl-16463	220	64	to	to	PART
crl-16463	220	65	analyze	analyze	VERB
crl-16463	220	66	survey	survey	NOUN
crl-16463	220	67	comments	comment	NOUN
crl-16463	220	68	,	,	PUNCT
crl-16463	220	69	”	"	PUNCT
crl-16463	220	70	portal	portal	ADJ
crl-16463	220	71	:	:	PUNCT
crl-16463	220	72	libraries	library	NOUN
crl-16463	220	73	and	and	CCONJ
crl-16463	220	74	the	the	DET
crl-16463	220	75	academy	academy	NOUN
crl-16463	220	76	8	8	NUM
crl-16463	220	77	,	,	PUNCT
crl-16463	220	78	no	no	INTJ
crl-16463	220	79	.	.	NOUN
crl-16463	220	80	4	4	NUM
crl-16463	220	81	(	(	PUNCT
crl-16463	220	82	2008	2008	NUM
crl-16463	220	83	):	):	PUNCT
crl-16463	220	84	423–37	423–37	PROPN
crl-16463	220	85	.	.	PUNCT
crl-16463	221	1	10	10	NUM
crl-16463	221	2	.	.	PUNCT
crl-16463	222	1	ernest	ernest	PROPN
crl-16463	222	2	azzopardi	azzopardi	PROPN
crl-16463	222	3	and	and	CCONJ
crl-16463	222	4	robert	robert	PROPN
crl-16463	222	5	nash	nash	PROPN
crl-16463	222	6	,	,	PUNCT
crl-16463	222	7	“	"	PUNCT
crl-16463	222	8	a	a	DET
crl-16463	222	9	critical	critical	ADJ
crl-16463	222	10	evaluation	evaluation	NOUN
crl-16463	222	11	of	of	ADP
crl-16463	222	12	importance	importance	NOUN
crl-16463	222	13	performance	performance	NOUN
crl-16463	222	14	analysis	analysis	NOUN
crl-16463	222	15	,	,	PUNCT
crl-16463	222	16	”	"	PUNCT
crl-16463	222	17	tourism	tourism	NOUN
crl-16463	222	18	management	management	NOUN
crl-16463	222	19	35	35	NUM
crl-16463	222	20	(	(	PUNCT
crl-16463	222	21	2013	2013	NUM
crl-16463	222	22	):	):	PUNCT
crl-16463	222	23	222–33	222–33	NUM
crl-16463	222	24	.	.	PUNCT
crl-16463	223	1	11	11	NUM
crl-16463	223	2	.	.	PUNCT
crl-16463	224	1	john	john	PROPN
crl-16463	224	2	martilla	martilla	PROPN
crl-16463	224	3	and	and	CCONJ
crl-16463	224	4	john	john	PROPN
crl-16463	224	5	james	james	PROPN
crl-16463	224	6	,	,	PUNCT
crl-16463	224	7	“	"	PUNCT
crl-16463	224	8	importance	importance	NOUN
crl-16463	224	9	-	-	PUNCT
crl-16463	224	10	performance	performance	NOUN
crl-16463	224	11	analysis	analysis	NOUN
crl-16463	224	12	,	,	PUNCT
crl-16463	224	13	”	"	PUNCT
crl-16463	224	14	journal	journal	NOUN
crl-16463	224	15	of	of	ADP
crl-16463	224	16	marketing	marketing	NOUN
crl-16463	224	17	41	41	NUM
crl-16463	224	18	,	,	PUNCT
crl-16463	224	19	no	no	INTJ
crl-16463	224	20	.	.	NOUN
crl-16463	224	21	1	1	NUM
crl-16463	224	22	(	(	PUNCT
crl-16463	224	23	1977	1977	NUM
crl-16463	224	24	):	):	PUNCT
crl-16463	224	25	77–79	77–79	ADV
crl-16463	224	26	.	.	PUNCT
crl-16463	225	1	12	12	NUM
crl-16463	225	2	.	.	PUNCT
crl-16463	225	3	richard	richard	PROPN
crl-16463	225	4	l.	l.	PROPN
crl-16463	225	5	oliver	oliver	PROPN
crl-16463	225	6	,	,	PUNCT
crl-16463	225	7	satisfaction	satisfaction	NOUN
crl-16463	225	8	:	:	PUNCT
crl-16463	225	9	a	a	DET
crl-16463	225	10	behavioral	behavioral	ADJ
crl-16463	225	11	perspective	perspective	NOUN
crl-16463	225	12	on	on	ADP
crl-16463	225	13	the	the	DET
crl-16463	225	14	consumer	consumer	NOUN
crl-16463	225	15	(	(	PUNCT
crl-16463	225	16	boston	boston	PROPN
crl-16463	225	17	,	,	PUNCT
crl-16463	225	18	mass	mass	PROPN
crl-16463	225	19	.	.	PUNCT
crl-16463	225	20	:	:	PUNCT
crl-16463	226	1	irwin	irwin	PROPN
crl-16463	226	2	mcgraw	mcgraw	PROPN
crl-16463	226	3	-	-	PUNCT
crl-16463	226	4	hill	hill	PROPN
crl-16463	226	5	,	,	PUNCT
crl-16463	226	6	1977	1977	NUM
crl-16463	226	7	)	)	PUNCT
crl-16463	226	8	.	.	PUNCT
crl-16463	227	1	13	13	NUM
crl-16463	227	2	.	.	X
crl-16463	227	3	bradford	bradford	NOUN
crl-16463	227	4	and	and	CCONJ
crl-16463	227	5	bower	bower	PROPN
crl-16463	227	6	,	,	PUNCT
crl-16463	227	7	“	"	PUNCT
crl-16463	227	8	using	use	VERB
crl-16463	227	9	content	content	NOUN
crl-16463	227	10	analysis	analysis	NOUN
crl-16463	227	11	software	software	NOUN
crl-16463	227	12	,	,	PUNCT
crl-16463	227	13	”	"	PUNCT
crl-16463	227	14	424	424	NUM
crl-16463	227	15	.	.	NOUN
crl-16463	227	16	14	14	NUM
crl-16463	227	17	.	.	PUNCT
crl-16463	228	1	bradford	bradford	NOUN
crl-16463	228	2	and	and	CCONJ
crl-16463	228	3	bower	bower	PROPN
crl-16463	228	4	,	,	PUNCT
crl-16463	228	5	“	"	PUNCT
crl-16463	228	6	using	use	VERB
crl-16463	228	7	content	content	NOUN
crl-16463	228	8	analysis	analysis	NOUN
crl-16463	228	9	software	software	NOUN
crl-16463	228	10	,	,	PUNCT
crl-16463	228	11	”	"	PUNCT
crl-16463	228	12	423–27	423–27	NUM
crl-16463	228	13	.	.	PUNCT
crl-16463	229	1	15	15	NUM
crl-16463	229	2	.	.	X
crl-16463	229	3	ibid	ibid	NOUN
crl-16463	229	4	.	.	PUNCT
crl-16463	230	1	16	16	NUM
crl-16463	230	2	.	.	PUNCT
crl-16463	231	1	begay	begay	PROPN
crl-16463	231	2	et	et	PROPN
crl-16463	231	3	al	al	PROPN
crl-16463	231	4	.	.	PROPN
crl-16463	231	5	,	,	PUNCT
crl-16463	231	6	“	"	PUNCT
crl-16463	231	7	quantifying	quantify	VERB
crl-16463	231	8	qualitative	qualitative	ADJ
crl-16463	231	9	data	datum	NOUN
crl-16463	231	10	,	,	PUNCT
crl-16463	231	11	”	"	PUNCT
crl-16463	231	12	111–19	111–19	NUM
crl-16463	231	13	.	.	PUNCT
crl-16463	231	14	17	17	NUM
crl-16463	231	15	.	.	PUNCT
crl-16463	232	1	begay	begay	PROPN
crl-16463	232	2	et	et	PROPN
crl-16463	232	3	al	al	PROPN
crl-16463	232	4	.	.	PROPN
crl-16463	232	5	,	,	PUNCT
crl-16463	232	6	“	"	PUNCT
crl-16463	232	7	quantifying	quantify	VERB
crl-16463	232	8	qualitative	qualitative	ADJ
crl-16463	232	9	data	datum	NOUN
crl-16463	232	10	,	,	PUNCT
crl-16463	232	11	”	"	PUNCT
crl-16463	232	12	111–19	111–19	NUM
crl-16463	232	13	.	.	PUNCT
crl-16463	232	14	18	18	NUM
crl-16463	232	15	.	.	PUNCT
crl-16463	233	1	anselm	anselm	PROPN
crl-16463	233	2	l.	l.	PROPN
crl-16463	233	3	strauss	strauss	PROPN
crl-16463	233	4	and	and	CCONJ
crl-16463	233	5	juliet	juliet	PROPN
crl-16463	233	6	m.	m.	PROPN
crl-16463	233	7	corbin	corbin	PROPN
crl-16463	233	8	,	,	PUNCT
crl-16463	233	9	basics	basic	NOUN
crl-16463	233	10	of	of	ADP
crl-16463	233	11	qualitative	qualitative	ADJ
crl-16463	233	12	research	research	NOUN
crl-16463	233	13	:	:	PUNCT
crl-16463	233	14	techniques	technique	NOUN
crl-16463	233	15	and	and	CCONJ
crl-16463	233	16	procedures	procedure	NOUN
crl-16463	233	17	for	for	ADP
crl-16463	233	18	developing	develop	VERB
crl-16463	233	19	grounded	ground	VERB
crl-16463	233	20	theory	theory	NOUN
crl-16463	233	21	,	,	PUNCT
crl-16463	233	22	2nd	2nd	ADJ
crl-16463	233	23	ed	ed	NOUN
crl-16463	233	24	.	.	PUNCT
crl-16463	234	1	(	(	PUNCT
crl-16463	234	2	thousand	thousand	NUM
crl-16463	234	3	oaks	oak	NOUN
crl-16463	234	4	,	,	PUNCT
crl-16463	234	5	calif	calif	PROPN
crl-16463	234	6	.	.	PUNCT
crl-16463	234	7	:	:	PUNCT
crl-16463	235	1	sage	sage	NOUN
crl-16463	235	2	publications	publication	NOUN
crl-16463	235	3	,	,	PUNCT
crl-16463	235	4	1998	1998	NUM
crl-16463	235	5	)	)	PUNCT
crl-16463	235	6	.	.	PUNCT
crl-16463	236	1	19	19	NUM
crl-16463	236	2	.	.	X
crl-16463	236	3	karl	karl	PROPN
crl-16463	236	4	albrecht	albrecht	PROPN
crl-16463	236	5	and	and	CCONJ
crl-16463	236	6	lawrence	lawrence	PROPN
crl-16463	236	7	j.	j.	PROPN
crl-16463	236	8	bradford	bradford	PROPN
crl-16463	236	9	,	,	PUNCT
crl-16463	236	10	the	the	DET
crl-16463	236	11	service	service	NOUN
crl-16463	236	12	advantage	advantage	NOUN
crl-16463	236	13	:	:	PUNCT
crl-16463	236	14	how	how	SCONJ
crl-16463	236	15	to	to	PART
crl-16463	236	16	identify	identify	VERB
crl-16463	236	17	and	and	CCONJ
crl-16463	236	18	fulfill	fulfill	VERB
crl-16463	236	19	customer	customer	NOUN
crl-16463	236	20	needs	need	NOUN
crl-16463	236	21	(	(	PUNCT
crl-16463	236	22	homewood	homewood	PROPN
crl-16463	236	23	,	,	PUNCT
crl-16463	236	24	ill	ill	PROPN
crl-16463	236	25	.	.	PUNCT
crl-16463	236	26	:	:	PUNCT
crl-16463	236	27	dow	dow	PROPN
crl-16463	236	28	jones	jones	PROPN
crl-16463	236	29	irwin	irwin	PROPN
crl-16463	236	30	,	,	PUNCT
crl-16463	236	31	1990	1990	NUM
crl-16463	236	32	)	)	PUNCT
crl-16463	236	33	.	.	PUNCT
crl-16463	237	1	20	20	NUM
crl-16463	237	2	.	.	PUNCT
crl-16463	237	3	barbara	barbara	PROPN
crl-16463	237	4	a.	a.	PROPN
crl-16463	237	5	almanza	almanza	PROPN
crl-16463	237	6	,	,	PUNCT
crl-16463	237	7	william	william	PROPN
crl-16463	237	8	jaffe	jaffe	PROPN
crl-16463	237	9	,	,	PUNCT
crl-16463	237	10	and	and	CCONJ
crl-16463	237	11	lingchun	lingchun	PROPN
crl-16463	237	12	lin	lin	PROPN
crl-16463	237	13	,	,	PUNCT
crl-16463	237	14	“	"	PUNCT
crl-16463	237	15	use	use	NOUN
crl-16463	237	16	of	of	ADP
crl-16463	237	17	the	the	DET
crl-16463	237	18	service	service	NOUN
crl-16463	237	19	attribute	attribute	NOUN
crl-16463	237	20	matrix	matrix	NOUN
crl-16463	237	21	to	to	PART
crl-16463	237	22	measure	measure	VERB
crl-16463	237	23	customer	customer	NOUN
crl-16463	237	24	satisfaction	satisfaction	NOUN
crl-16463	237	25	,	,	PUNCT
crl-16463	237	26	”	"	PUNCT
crl-16463	237	27	hospitality	hospitality	NOUN
crl-16463	237	28	research	research	NOUN
crl-16463	237	29	journal	journal	PROPN
crl-16463	237	30	17	17	NUM
crl-16463	237	31	,	,	PUNCT
crl-16463	237	32	no	no	INTJ
crl-16463	237	33	.	.	NOUN
crl-16463	237	34	2	2	NUM
crl-16463	237	35	(	(	PUNCT
crl-16463	237	36	1994	1994	NUM
crl-16463	237	37	):	):	PUNCT
crl-16463	237	38	63–75	63–75	NUM
crl-16463	237	39	;	;	PUNCT
crl-16463	237	40	ahmet	ahmet	PROPN
crl-16463	237	41	aktas	aktas	PROPN
crl-16463	237	42	,	,	PUNCT
crl-16463	237	43	a.	a.	NOUN
crl-16463	237	44	akin	akin	PROPN
crl-16463	237	45	aksu	aksu	PROPN
crl-16463	237	46	,	,	PUNCT
crl-16463	237	47	and	and	CCONJ
crl-16463	237	48	beykan	beykan	PROPN
crl-16463	237	49	cizel	cizel	PROPN
crl-16463	237	50	,	,	PUNCT
crl-16463	237	51	“	"	PUNCT
crl-16463	237	52	destination	destination	NOUN
crl-16463	237	53	choice	choice	NOUN
crl-16463	237	54	:	:	PUNCT
crl-16463	237	55	an	an	DET
crl-16463	237	56	important	important	ADJ
crl-16463	237	57	-	-	PUNCT
crl-16463	237	58	satisfaction	satisfaction	NOUN
crl-16463	237	59	analysis	analysis	NOUN
crl-16463	237	60	,	,	PUNCT
crl-16463	237	61	”	"	PUNCT
crl-16463	237	62	quality	quality	NOUN
crl-16463	237	63	&	&	CCONJ
crl-16463	237	64	quantity	quantity	NOUN
crl-16463	237	65	41	41	NUM
crl-16463	237	66	(	(	PUNCT
crl-16463	237	67	2007	2007	NUM
crl-16463	237	68	):	):	PUNCT
crl-16463	237	69	265–73	265–73	NOUN
crl-16463	237	70	.	.	PUNCT
crl-16463	238	1	21	21	NUM
crl-16463	238	2	.	.	PUNCT
crl-16463	238	3	laura	laura	PROPN
crl-16463	238	4	oliva	oliva	PROPN
crl-16463	238	5	,	,	PUNCT
crl-16463	238	6	“	"	PUNCT
crl-16463	238	7	la	la	X
crl-16463	238	8	rilevazione	rilevazione	NOUN
crl-16463	238	9	della	della	NOUN
crl-16463	238	10	customer	customer	NOUN
crl-16463	238	11	satisfaction	satisfaction	NOUN
crl-16463	238	12	in	in	ADP
crl-16463	238	13	biblioteca	biblioteca	NOUN
crl-16463	238	14	:	:	PUNCT
crl-16463	238	15	il	il	PROPN
crl-16463	238	16	caso	caso	PROPN
crl-16463	238	17	di	di	PROPN
crl-16463	238	18	milanobicocca	milanobicocca	PROPN
crl-16463	238	19	”	"	PUNCT
crl-16463	238	20	(	(	PUNCT
crl-16463	238	21	phd	phd	PROPN
crl-16463	238	22	diss	diss	PROPN
crl-16463	238	23	.	.	PROPN
crl-16463	238	24	,	,	PUNCT
crl-16463	238	25	2013	2013	NUM
crl-16463	238	26	)	)	PUNCT
crl-16463	238	27	,	,	PUNCT
crl-16463	238	28	available	available	ADJ
crl-16463	238	29	online	online	ADV
crl-16463	238	30	at	at	ADP
crl-16463	238	31	http://hdl.handle.net/10760/18631	http://hdl.handle.net/10760/18631	NOUN
crl-16463	239	1	[	[	X
crl-16463	239	2	accessed	access	VERB
crl-16463	239	3	15	15	NUM
crl-16463	239	4	february	february	NOUN
crl-16463	239	5	2014	2014	NUM
crl-16463	239	6	]	]	PUNCT
crl-16463	239	7	;	;	PUNCT
crl-16463	239	8	ilaria	ilaria	PROPN
crl-16463	239	9	moroni	moroni	PROPN
crl-16463	239	10	,	,	PUNCT
crl-16463	239	11	“	"	PUNCT
crl-16463	239	12	user	user	NOUN
crl-16463	239	13	satisfaction	satisfaction	NOUN
crl-16463	239	14	surveys	survey	NOUN
crl-16463	239	15	in	in	ADP
crl-16463	239	16	two	two	NUM
crl-16463	239	17	italian	italian	ADJ
crl-16463	239	18	university	university	NOUN
crl-16463	239	19	libraries	library	NOUN
crl-16463	239	20	:	:	PUNCT
crl-16463	239	21	model	model	NOUN
crl-16463	239	22	,	,	PUNCT
crl-16463	239	23	results	result	NOUN
crl-16463	239	24	and	and	CCONJ
crl-16463	239	25	good	good	ADJ
crl-16463	239	26	practices	practice	NOUN
crl-16463	239	27	,	,	PUNCT
crl-16463	239	28	”	"	PUNCT
crl-16463	239	29	5th	5th	ADJ
crl-16463	239	30	international	international	ADJ
crl-16463	239	31	conference	conference	NOUN
crl-16463	239	32	on	on	ADP
crl-16463	239	33	qualitative	qualitative	ADJ
crl-16463	239	34	and	and	CCONJ
crl-16463	239	35	quantitative	quantitative	ADJ
crl-16463	239	36	methods	method	NOUN
crl-16463	239	37	in	in	ADP
crl-16463	239	38	libraries	library	NOUN
crl-16463	239	39	,	,	PUNCT
crl-16463	239	40	june	june	PROPN
crl-16463	239	41	4–7	4–7	PROPN
crl-16463	239	42	,	,	PUNCT
crl-16463	239	43	2013	2013	NUM
crl-16463	239	44	)	)	PUNCT
crl-16463	239	45	,	,	PUNCT
crl-16463	239	46	la	la	PROPN
crl-16463	239	47	sapienza	sapienza	PROPN
crl-16463	239	48	university	university	PROPN
crl-16463	239	49	,	,	PUNCT
crl-16463	239	50	rome	rome	PROPN
crl-16463	239	51	,	,	PUNCT
crl-16463	239	52	italy	italy	PROPN
crl-16463	239	53	[	[	X
crl-16463	239	54	accessed	access	VERB
crl-16463	239	55	2	2	NUM
crl-16463	239	56	april	april	NOUN
crl-16463	239	57	2014	2014	NUM
crl-16463	239	58	]	]	PUNCT
crl-16463	239	59	.	.	PUNCT
crl-16463	240	1	22	22	NUM
crl-16463	240	2	.	.	PUNCT
crl-16463	240	3	r.	r.	PROPN
crl-16463	240	4	housewright	housewright	PROPN
crl-16463	240	5	,	,	PUNCT
crl-16463	240	6	r.c	r.c	PROPN
crl-16463	240	7	.	.	PROPN
crl-16463	240	8	schonfled	schonfle	VERB
crl-16463	240	9	,	,	PUNCT
crl-16463	240	10	and	and	CCONJ
crl-16463	240	11	k.	k.	PROPN
crl-16463	240	12	wulfson	wulfson	PROPN
crl-16463	240	13	,	,	PUNCT
crl-16463	240	14	ithaka	ithaka	VERB
crl-16463	240	15	s+r	s+r	NUM
crl-16463	240	16	faculty	faculty	NOUN
crl-16463	240	17	survey	survey	NOUN
crl-16463	240	18	2012	2012	NUM
crl-16463	240	19	(	(	PUNCT
crl-16463	240	20	2013	2013	NUM
crl-16463	240	21	)	)	PUNCT
crl-16463	240	22	,	,	PUNCT
crl-16463	240	23	available	available	ADJ
crl-16463	240	24	online	online	ADV
crl-16463	240	25	at	at	ADP
crl-16463	240	26	www.sr.ithaka.org/research-publications/us-faculty-survey-2012	www.sr.ithaka.org/research-publications/us-faculty-survey-2012	PROPN
crl-16463	240	27	[	[	X
crl-16463	240	28	accessed	access	VERB
crl-16463	240	29	6	6	NUM
crl-16463	240	30	october	october	NOUN
crl-16463	240	31	2014	2014	NUM
crl-16463	240	32	]	]	PUNCT
crl-16463	240	33	.	.	PUNCT
crl-16463	241	1	23	23	NUM
crl-16463	241	2	.	.	PUNCT
crl-16463	242	1	s.g	s.g	PROPN
crl-16463	242	2	.	.	PROPN
crl-16463	242	3	gibbons	gibbon	NOUN
crl-16463	242	4	,	,	PUNCT
crl-16463	242	5	“	"	PUNCT
crl-16463	242	6	techniques	technique	NOUN
crl-16463	242	7	to	to	PART
crl-16463	242	8	understand	understand	VERB
crl-16463	242	9	the	the	DET
crl-16463	242	10	changing	change	VERB
crl-16463	242	11	needs	need	NOUN
crl-16463	242	12	of	of	ADP
crl-16463	242	13	library	library	ADJ
crl-16463	242	14	users	user	NOUN
crl-16463	242	15	,	,	PUNCT
crl-16463	242	16	”	"	PUNCT
crl-16463	242	17	ifla	ifla	NOUN
crl-16463	242	18	journal	journal	PROPN
crl-16463	242	19	39	39	NUM
crl-16463	242	20	,	,	PUNCT
crl-16463	242	21	no	no	INTJ
crl-16463	242	22	.	.	NOUN
crl-16463	242	23	2	2	NUM
crl-16463	242	24	(	(	PUNCT
crl-16463	242	25	2013	2013	NUM
crl-16463	242	26	):	):	PUNCT
crl-16463	242	27	162–67	162–67	NUM
crl-16463	242	28	;	;	PUNCT
crl-16463	242	29	e.	e.	PROPN
crl-16463	242	30	yoo	yoo	PROPN
crl-16463	242	31	-	-	PUNCT
crl-16463	242	32	lee	lee	PROPN
crl-16463	242	33	,	,	PUNCT
crl-16463	242	34	t.h	t.h	PROPN
crl-16463	242	35	.	.	PROPN
crl-16463	242	36	lee	lee	PROPN
crl-16463	242	37	,	,	PUNCT
crl-16463	242	38	and	and	CCONJ
crl-16463	242	39	l.	l.	PROPN
crl-16463	242	40	velez	velez	PROPN
crl-16463	242	41	,	,	PUNCT
crl-16463	242	42	“	"	PUNCT
crl-16463	242	43	planning	plan	VERB
crl-16463	242	44	library	library	NOUN
crl-16463	242	45	spaces	space	NOUN
crl-16463	242	46	and	and	CCONJ
crl-16463	242	47	services	service	NOUN
crl-16463	242	48	for	for	ADP
crl-16463	242	49	millennials	millennial	NOUN
crl-16463	242	50	:	:	PUNCT
crl-16463	242	51	an	an	DET
crl-16463	242	52	evidence	evidence	NOUN
crl-16463	242	53	-	-	PUNCT
crl-16463	242	54	based	base	VERB
crl-16463	242	55	approach	approach	NOUN
crl-16463	242	56	,	,	PUNCT
crl-16463	242	57	”	"	PUNCT
crl-16463	242	58	library	library	NOUN
crl-16463	242	59	management	management	NOUN
crl-16463	242	60	34	34	NUM
crl-16463	242	61	,	,	PUNCT
crl-16463	242	62	no	no	INTJ
crl-16463	242	63	.	.	NOUN
crl-16463	242	64	6/7	6/7	NUM
crl-16463	242	65	(	(	PUNCT
crl-16463	242	66	2013	2013	NUM
crl-16463	242	67	):	):	PUNCT
crl-16463	242	68	498–511	498–511	NUM
crl-16463	242	69	.	.	PUNCT