id	sid	tid	token	lemma	pos
crl-16479	1	1	959	959	NUM
crl-16479	1	2	changes	change	NOUN
crl-16479	1	3	in	in	ADP
crl-16479	1	4	reference	reference	NOUN
crl-16479	1	5	question	question	NOUN
crl-16479	1	6	complexity	complexity	NOUN
crl-16479	1	7	following	follow	VERB
crl-16479	1	8	the	the	DET
crl-16479	1	9	implementation	implementation	NOUN
crl-16479	1	10	of	of	ADP
crl-16479	1	11	a	a	DET
crl-16479	1	12	proactive	proactive	ADJ
crl-16479	1	13	chat	chat	NOUN
crl-16479	1	14	system	system	NOUN
crl-16479	1	15	:	:	PUNCT
crl-16479	1	16	implications	implication	NOUN
crl-16479	1	17	for	for	ADP
crl-16479	1	18	practice	practice	NOUN
crl-16479	1	19	krisellen	krisellen	VERB
crl-16479	1	20	maloney	maloney	PROPN
crl-16479	1	21	and	and	CCONJ
crl-16479	1	22	jan	jan	PROPN
crl-16479	1	23	h.	h.	PROPN
crl-16479	1	24	kemp	kemp	PROPN
crl-16479	1	25	krisellen	krisellen	VERB
crl-16479	1	26	maloney	maloney	PROPN
crl-16479	1	27	is	be	AUX
crl-16479	1	28	vice	vice	NOUN
crl-16479	1	29	president	president	NOUN
crl-16479	1	30	for	for	ADP
crl-16479	1	31	information	information	NOUN
crl-16479	1	32	services	service	NOUN
crl-16479	1	33	and	and	CCONJ
crl-16479	1	34	university	university	NOUN
crl-16479	1	35	librarian	librarian	NOUN
crl-16479	1	36	at	at	ADP
crl-16479	1	37	rutgers	rutgers	PROPN
crl-16479	1	38	,	,	PUNCT
crl-16479	1	39	the	the	DET
crl-16479	1	40	state	state	PROPN
crl-16479	1	41	university	university	PROPN
crl-16479	1	42	of	of	ADP
crl-16479	1	43	new	new	PROPN
crl-16479	1	44	jersey	jersey	PROPN
crl-16479	1	45	,	,	PUNCT
crl-16479	1	46	e	e	NOUN
crl-16479	1	47	-	-	NOUN
crl-16479	1	48	mail	mail	NOUN
crl-16479	1	49	:	:	PUNCT
crl-16479	1	50	krisellen.maloney@rutgers.edu	krisellen.maloney@rutgers.edu	PROPN
crl-16479	1	51	;	;	PUNCT
crl-16479	1	52	jan	jan	PROPN
crl-16479	1	53	h.	h.	PROPN
crl-16479	1	54	kemp	kemp	PROPN
crl-16479	1	55	is	be	AUX
crl-16479	1	56	assistant	assistant	ADJ
crl-16479	1	57	dean	dean	NOUN
crl-16479	1	58	for	for	ADP
crl-16479	1	59	public	public	ADJ
crl-16479	1	60	services	service	NOUN
crl-16479	1	61	at	at	ADP
crl-16479	1	62	the	the	DET
crl-16479	1	63	university	university	PROPN
crl-16479	1	64	of	of	ADP
crl-16479	1	65	texas	texas	PROPN
crl-16479	1	66	at	at	ADP
crl-16479	1	67	san	san	PROPN
crl-16479	1	68	antonio	antonio	PROPN
crl-16479	1	69	;	;	PUNCT
crl-16479	1	70	e	e	X
crl-16479	1	71	-	-	NOUN
crl-16479	1	72	mail	mail	NOUN
crl-16479	1	73	:	:	PUNCT
crl-16479	1	74	jan.kemp@utsa.edu	jan.kemp@utsa.edu	PROPN
crl-16479	1	75	.	.	PUNCT
crl-16479	2	1	©	©	PROPN
crl-16479	2	2	2015	2015	NUM
crl-16479	2	3	krisellen	krisellen	VERB
crl-16479	2	4	maloney	maloney	PROPN
crl-16479	2	5	and	and	CCONJ
crl-16479	2	6	jan	jan	PROPN
crl-16479	2	7	h.	h.	PROPN
crl-16479	2	8	kemp	kemp	PROPN
crl-16479	2	9	,	,	PUNCT
crl-16479	2	10	attribution	attribution	NOUN
crl-16479	2	11	-	-	PUNCT
crl-16479	2	12	noncommercial	noncommercial	ADJ
crl-16479	2	13	(	(	PUNCT
crl-16479	2	14	http://creativecommons.org/licenses/by-nc/3.0/	http://creativecommons.org/licenses/by-nc/3.0/	NOUN
crl-16479	2	15	)	)	PUNCT
crl-16479	2	16	cc	cc	VERB
crl-16479	2	17	by	by	ADP
crl-16479	2	18	-	-	PUNCT
crl-16479	2	19	nc	nc	PROPN
crl-16479	2	20	.	.	PROPN
crl-16479	3	1	there	there	PRON
crl-16479	3	2	has	have	AUX
crl-16479	3	3	been	be	AUX
crl-16479	3	4	longstanding	longstanding	ADJ
crl-16479	3	5	debate	debate	NOUN
crl-16479	3	6	about	about	ADP
crl-16479	3	7	whether	whether	SCONJ
crl-16479	3	8	the	the	DET
crl-16479	3	9	level	level	NOUN
crl-16479	3	10	of	of	ADP
crl-16479	3	11	complexity	complexity	NOUN
crl-16479	3	12	of	of	ADP
crl-16479	3	13	questions	question	NOUN
crl-16479	3	14	received	receive	VERB
crl-16479	3	15	at	at	ADP
crl-16479	3	16	reference	reference	NOUN
crl-16479	3	17	desks	desk	NOUN
crl-16479	3	18	and	and	CCONJ
crl-16479	3	19	via	via	ADP
crl-16479	3	20	online	online	ADJ
crl-16479	3	21	chat	chat	PROPN
crl-16479	3	22	services	service	NOUN
crl-16479	3	23	requires	require	VERB
crl-16479	3	24	a	a	DET
crl-16479	3	25	librarian	librarian	NOUN
crl-16479	3	26	’s	’s	PART
crl-16479	3	27	expertise	expertise	NOUN
crl-16479	3	28	.	.	PUNCT
crl-16479	4	1	continued	continue	VERB
crl-16479	4	2	decreases	decrease	NOUN
crl-16479	4	3	in	in	ADP
crl-16479	4	4	the	the	DET
crl-16479	4	5	number	number	NOUN
crl-16479	4	6	and	and	CCONJ
crl-16479	4	7	complexity	complexity	NOUN
crl-16479	4	8	of	of	ADP
crl-16479	4	9	reference	reference	NOUN
crl-16479	4	10	questions	question	NOUN
crl-16479	4	11	have	have	AUX
crl-16479	4	12	all	all	PRON
crl-16479	4	13	but	but	ADV
crl-16479	4	14	ended	end	VERB
crl-16479	4	15	the	the	DET
crl-16479	4	16	debate	debate	NOUN
crl-16479	4	17	;	;	PUNCT
crl-16479	4	18	many	many	ADJ
crl-16479	4	19	academic	academic	ADJ
crl-16479	4	20	libraries	library	NOUN
crl-16479	4	21	no	no	PRON
crl-16479	4	22	longer	long	ADV
crl-16479	4	23	staff	staff	NOUN
crl-16479	4	24	service	service	NOUN
crl-16479	4	25	points	point	NOUN
crl-16479	4	26	with	with	ADP
crl-16479	4	27	professional	professional	ADJ
crl-16479	4	28	librarians	librarian	NOUN
crl-16479	4	29	.	.	PUNCT
crl-16479	5	1	however	however	ADV
crl-16479	5	2	,	,	PUNCT
crl-16479	5	3	convenient	convenient	ADJ
crl-16479	5	4	,	,	PUNCT
crl-16479	5	5	proactive	proactive	ADJ
crl-16479	5	6	online	online	ADJ
crl-16479	5	7	chat	chat	NOUN
crl-16479	5	8	services	service	NOUN
crl-16479	5	9	could	could	AUX
crl-16479	5	10	reverse	reverse	VERB
crl-16479	5	11	the	the	DET
crl-16479	5	12	trends	trend	NOUN
crl-16479	5	13	.	.	PUNCT
crl-16479	6	1	this	this	DET
crl-16479	6	2	paper	paper	NOUN
crl-16479	6	3	provides	provide	VERB
crl-16479	6	4	results	result	NOUN
crl-16479	6	5	of	of	ADP
crl-16479	6	6	a	a	DET
crl-16479	6	7	study	study	NOUN
crl-16479	6	8	of	of	ADP
crl-16479	6	9	reference	reference	NOUN
crl-16479	6	10	question	question	NOUN
crl-16479	6	11	complexity	complexity	NOUN
crl-16479	6	12	following	follow	VERB
crl-16479	6	13	implementation	implementation	NOUN
crl-16479	6	14	of	of	ADP
crl-16479	6	15	a	a	DET
crl-16479	6	16	proactive	proactive	ADJ
crl-16479	6	17	chat	chat	NOUN
crl-16479	6	18	service	service	NOUN
crl-16479	6	19	.	.	PUNCT
crl-16479	7	1	the	the	DET
crl-16479	7	2	study	study	NOUN
crl-16479	7	3	reveals	reveal	VERB
crl-16479	7	4	changes	change	NOUN
crl-16479	7	5	in	in	ADP
crl-16479	7	6	the	the	DET
crl-16479	7	7	complexity	complexity	NOUN
crl-16479	7	8	of	of	ADP
crl-16479	7	9	chat	chat	ADJ
crl-16479	7	10	questions	question	NOUN
crl-16479	7	11	that	that	PRON
crl-16479	7	12	may	may	AUX
crl-16479	7	13	have	have	VERB
crl-16479	7	14	implications	implication	NOUN
crl-16479	7	15	for	for	ADP
crl-16479	7	16	staffing	staff	VERB
crl-16479	7	17	online	online	ADJ
crl-16479	7	18	reference	reference	NOUN
crl-16479	7	19	services	service	NOUN
crl-16479	7	20	.	.	PUNCT
crl-16479	8	1	oincident	oincident	NOUN
crl-16479	8	2	with	with	ADP
crl-16479	8	3	the	the	DET
crl-16479	8	4	rise	rise	NOUN
crl-16479	8	5	of	of	ADP
crl-16479	8	6	information	information	NOUN
crl-16479	8	7	literacy	literacy	NOUN
crl-16479	8	8	efforts	effort	NOUN
crl-16479	8	9	and	and	CCONJ
crl-16479	8	10	the	the	DET
crl-16479	8	11	simplification	simplification	NOUN
crl-16479	8	12	in	in	ADP
crl-16479	8	13	the	the	DET
crl-16479	8	14	online	online	ADJ
crl-16479	8	15	environment	environment	NOUN
crl-16479	8	16	,	,	PUNCT
crl-16479	8	17	there	there	PRON
crl-16479	8	18	has	have	AUX
crl-16479	8	19	been	be	AUX
crl-16479	8	20	a	a	DET
crl-16479	8	21	dramatic	dramatic	ADJ
crl-16479	8	22	decrease	decrease	NOUN
crl-16479	8	23	in	in	ADP
crl-16479	8	24	reference	reference	NOUN
crl-16479	8	25	questions	question	NOUN
crl-16479	8	26	.	.	PUNCT
crl-16479	9	1	according	accord	VERB
crl-16479	9	2	to	to	ADP
crl-16479	9	3	acrl	acrl	PROPN
crl-16479	9	4	’s	’s	PART
crl-16479	9	5	academic	academic	PROPN
crl-16479	9	6	library	library	PROPN
crl-16479	9	7	statistics	statistic	NOUN
crl-16479	9	8	,	,	PUNCT
crl-16479	9	9	the	the	DET
crl-16479	9	10	number	number	NOUN
crl-16479	9	11	of	of	ADP
crl-16479	9	12	reference	reference	NOUN
crl-16479	9	13	transactions	transaction	NOUN
crl-16479	9	14	in	in	ADP
crl-16479	9	15	doctorate	doctorate	NOUN
crl-16479	9	16	-	-	PUNCT
crl-16479	9	17	granting	grant	VERB
crl-16479	9	18	institutions	institution	NOUN
crl-16479	9	19	declined	decline	VERB
crl-16479	9	20	49	49	NUM
crl-16479	9	21	percent	percent	NOUN
crl-16479	9	22	between	between	ADP
crl-16479	9	23	2000	2000	NUM
crl-16479	9	24	and	and	CCONJ
crl-16479	9	25	2012	2012	NUM
crl-16479	9	26	,	,	PUNCT
crl-16479	9	27	and	and	CCONJ
crl-16479	9	28	nearly	nearly	ADV
crl-16479	9	29	all	all	DET
crl-16479	9	30	the	the	DET
crl-16479	9	31	questions	question	NOUN
crl-16479	9	32	that	that	PRON
crl-16479	9	33	remain	remain	VERB
crl-16479	9	34	are	be	AUX
crl-16479	9	35	directional	directional	ADJ
crl-16479	9	36	,	,	PUNCT
crl-16479	9	37	basic	basic	ADJ
crl-16479	9	38	search	search	NOUN
crl-16479	9	39	questions	question	NOUN
crl-16479	9	40	and	and	CCONJ
crl-16479	9	41	questions	question	NOUN
crl-16479	9	42	related	relate	VERB
crl-16479	9	43	to	to	ADP
crl-16479	9	44	library	library	NOUN
crl-16479	9	45	operations.1	operations.1	PRON
crl-16479	9	46	these	these	DET
crl-16479	9	47	point	point	NOUN
crl-16479	9	48	-	-	PUNCT
crl-16479	9	49	of	of	ADP
crl-16479	9	50	-	-	PUNCT
crl-16479	9	51	need	need	NOUN
crl-16479	9	52	questions	question	NOUN
crl-16479	9	53	,	,	PUNCT
crl-16479	9	54	regardless	regardless	ADV
crl-16479	9	55	of	of	ADP
crl-16479	9	56	the	the	DET
crl-16479	9	57	medium	medium	NOUN
crl-16479	9	58	over	over	ADP
crl-16479	9	59	which	which	PRON
crl-16479	9	60	they	they	PRON
crl-16479	9	61	are	be	AUX
crl-16479	9	62	conducted	conduct	VERB
crl-16479	9	63	,	,	PUNCT
crl-16479	9	64	served	serve	VERB
crl-16479	9	65	multiple	multiple	ADJ
crl-16479	9	66	purposes	purpose	NOUN
crl-16479	9	67	.	.	PUNCT
crl-16479	10	1	at	at	ADP
crl-16479	10	2	the	the	DET
crl-16479	10	3	most	most	ADV
crl-16479	10	4	basic	basic	ADJ
crl-16479	10	5	level	level	NOUN
crl-16479	10	6	,	,	PUNCT
crl-16479	10	7	they	they	PRON
crl-16479	10	8	provided	provide	VERB
crl-16479	10	9	support	support	NOUN
crl-16479	10	10	for	for	ADP
crl-16479	10	11	the	the	DET
crl-16479	10	12	mechanics	mechanic	NOUN
crl-16479	10	13	of	of	ADP
crl-16479	10	14	library	library	ADJ
crl-16479	10	15	research	research	NOUN
crl-16479	10	16	,	,	PUNCT
crl-16479	10	17	helping	help	VERB
crl-16479	10	18	users	user	NOUN
crl-16479	10	19	navigate	navigate	VERB
crl-16479	10	20	multiple	multiple	ADJ
crl-16479	10	21	information	information	NOUN
crl-16479	10	22	silos	silo	NOUN
crl-16479	10	23	and	and	CCONJ
crl-16479	10	24	the	the	DET
crl-16479	10	25	physical	physical	ADJ
crl-16479	10	26	organization	organization	NOUN
crl-16479	10	27	of	of	ADP
crl-16479	10	28	the	the	DET
crl-16479	10	29	library	library	NOUN
crl-16479	10	30	.	.	PUNCT
crl-16479	11	1	although	although	SCONJ
crl-16479	11	2	,	,	PUNCT
crl-16479	11	3	on	on	ADP
crl-16479	11	4	the	the	DET
crl-16479	11	5	surface	surface	NOUN
crl-16479	11	6	,	,	PUNCT
crl-16479	11	7	support	support	NOUN
crl-16479	11	8	for	for	ADP
crl-16479	11	9	these	these	DET
crl-16479	11	10	questions	question	NOUN
crl-16479	11	11	related	relate	VERB
crl-16479	11	12	to	to	ADP
crl-16479	11	13	the	the	DET
crl-16479	11	14	mechanics	mechanic	NOUN
crl-16479	11	15	of	of	ADP
crl-16479	11	16	library	library	ADJ
crl-16479	11	17	research	research	NOUN
crl-16479	11	18	,	,	PUNCT
crl-16479	11	19	they	they	PRON
crl-16479	11	20	also	also	ADV
crl-16479	11	21	provided	provide	VERB
crl-16479	11	22	an	an	DET
crl-16479	11	23	opportunity	opportunity	NOUN
crl-16479	11	24	for	for	ADP
crl-16479	11	25	broad	broad	ADJ
crl-16479	11	26	research	research	NOUN
crl-16479	11	27	support	support	NOUN
crl-16479	11	28	.	.	PUNCT
crl-16479	12	1	the	the	DET
crl-16479	12	2	librarian	librarian	PROPN
crl-16479	12	3	had	have	VERB
crl-16479	12	4	sufficient	sufficient	ADJ
crl-16479	12	5	knowledge	knowledge	NOUN
crl-16479	12	6	of	of	ADP
crl-16479	12	7	the	the	DET
crl-16479	12	8	curriculum	curriculum	NOUN
crl-16479	12	9	,	,	PUNCT
crl-16479	12	10	the	the	DET
crl-16479	12	11	publication	publication	NOUN
crl-16479	12	12	patterns	pattern	NOUN
crl-16479	12	13	of	of	ADP
crl-16479	12	14	disciplines	discipline	NOUN
crl-16479	12	15	and	and	CCONJ
crl-16479	12	16	subjects	subject	NOUN
crl-16479	12	17	,	,	PUNCT
crl-16479	12	18	and	and	CCONJ
crl-16479	12	19	thesis	thesis	NOUN
crl-16479	12	20	and	and	CCONJ
crl-16479	12	21	topic	topic	NOUN
crl-16479	12	22	development	development	NOUN
crl-16479	12	23	to	to	PART
crl-16479	12	24	provide	provide	VERB
crl-16479	12	25	broad	broad	ADJ
crl-16479	12	26	research	research	NOUN
crl-16479	12	27	support	support	NOUN
crl-16479	12	28	.	.	PUNCT
crl-16479	13	1	in	in	ADP
crl-16479	13	2	the	the	DET
crl-16479	13	3	case	case	NOUN
crl-16479	13	4	of	of	ADP
crl-16479	13	5	student	student	NOUN
crl-16479	13	6	researchers	researcher	NOUN
crl-16479	13	7	,	,	PUNCT
crl-16479	13	8	the	the	DET
crl-16479	13	9	librarian	librarian	NOUN
crl-16479	13	10	had	have	VERB
crl-16479	13	11	the	the	DET
crl-16479	13	12	opportunity	opportunity	NOUN
crl-16479	13	13	to	to	PART
crl-16479	13	14	reach	reach	VERB
crl-16479	13	15	the	the	DET
crl-16479	13	16	student	student	NOUN
crl-16479	13	17	at	at	ADP
crl-16479	13	18	a	a	DET
crl-16479	13	19	teachable	teachable	ADJ
crl-16479	13	20	moment	moment	NOUN
crl-16479	13	21	,	,	PUNCT
crl-16479	13	22	reinforcing	reinforce	VERB
crl-16479	13	23	course	course	NOUN
crl-16479	13	24	content	content	NOUN
crl-16479	13	25	,	,	PUNCT
crl-16479	13	26	guiding	guide	VERB
crl-16479	13	27	the	the	DET
crl-16479	13	28	student	student	NOUN
crl-16479	13	29	in	in	ADP
crl-16479	13	30	formulating	formulate	VERB
crl-16479	13	31	a	a	DET
crl-16479	13	32	research	research	NOUN
crl-16479	13	33	topic	topic	NOUN
crl-16479	13	34	that	that	PRON
crl-16479	13	35	was	be	AUX
crl-16479	13	36	practical	practical	ADJ
crl-16479	13	37	and	and	CCONJ
crl-16479	13	38	appropriate	appropriate	ADJ
crl-16479	13	39	for	for	ADP
crl-16479	13	40	the	the	DET
crl-16479	13	41	given	give	VERB
crl-16479	13	42	assignment	assignment	NOUN
crl-16479	13	43	,	,	PUNCT
crl-16479	13	44	and	and	CCONJ
crl-16479	13	45	then	then	ADV
crl-16479	13	46	providing	provide	VERB
crl-16479	13	47	guidance	guidance	NOUN
crl-16479	13	48	in	in	ADP
crl-16479	13	49	evaluating	evaluate	VERB
crl-16479	13	50	sources	source	NOUN
crl-16479	13	51	.	.	PUNCT
crl-16479	14	1	the	the	DET
crl-16479	14	2	components	component	NOUN
crl-16479	14	3	of	of	ADP
crl-16479	14	4	the	the	DET
crl-16479	14	5	reference	reference	NOUN
crl-16479	14	6	transaction	transaction	NOUN
crl-16479	14	7	—	—	PUNCT
crl-16479	14	8	support	support	NOUN
crl-16479	14	9	for	for	ADP
crl-16479	14	10	the	the	DET
crl-16479	14	11	mechanical	mechanical	ADJ
crl-16479	14	12	aspects	aspect	NOUN
crl-16479	14	13	of	of	ADP
crl-16479	14	14	library	library	ADJ
crl-16479	14	15	research	research	NOUN
crl-16479	14	16	and	and	CCONJ
crl-16479	14	17	the	the	DET
crl-16479	14	18	broader	broad	ADJ
crl-16479	14	19	research	research	NOUN
crl-16479	14	20	expertise	expertise	NOUN
crl-16479	14	21	—	—	PUNCT
crl-16479	14	22	were	be	AUX
crl-16479	14	23	so	so	ADV
crl-16479	14	24	tightly	tightly	ADV
crl-16479	14	25	interwoven	interwoven	ADJ
crl-16479	14	26	that	that	SCONJ
crl-16479	14	27	many	many	ADJ
crl-16479	14	28	librarians	librarian	NOUN
crl-16479	14	29	assumed	assume	VERB
crl-16479	14	30	that	that	SCONJ
crl-16479	14	31	,	,	PUNCT
crl-16479	14	32	if	if	SCONJ
crl-16479	14	33	information	information	NOUN
crl-16479	14	34	literacy	literacy	NOUN
crl-16479	14	35	instruction	instruction	NOUN
crl-16479	14	36	were	be	AUX
crl-16479	14	37	integrated	integrate	VERB
crl-16479	14	38	into	into	ADP
crl-16479	14	39	the	the	DET
crl-16479	14	40	curriculum	curriculum	NOUN
crl-16479	14	41	,	,	PUNCT
crl-16479	14	42	doi:10.5860	doi:10.5860	PROPN
crl-16479	14	43	/	/	SYM
crl-16479	14	44	crl.76.7.959	crl.76.7.959	VERB
crl-16479	14	45	crl15	crl15	PROPN
crl-16479	14	46	-	-	PUNCT
crl-16479	14	47	725	725	NUM
crl-16479	14	48	960	960	NUM
crl-16479	14	49	college	college	PROPN
crl-16479	14	50	&	&	CCONJ
crl-16479	14	51	research	research	PROPN
crl-16479	14	52	libraries	library	NOUN
crl-16479	14	53	november	november	PROPN
crl-16479	14	54	2015	2015	NUM
crl-16479	14	55	search	search	NOUN
crl-16479	14	56	mechanics	mechanic	NOUN
crl-16479	14	57	were	be	AUX
crl-16479	14	58	simplified	simplify	VERB
crl-16479	14	59	,	,	PUNCT
crl-16479	14	60	and	and	CCONJ
crl-16479	14	61	the	the	DET
crl-16479	14	62	physical	physical	ADJ
crl-16479	14	63	barriers	barrier	NOUN
crl-16479	14	64	to	to	ADP
crl-16479	14	65	access	access	NOUN
crl-16479	14	66	were	be	AUX
crl-16479	14	67	removed	remove	VERB
crl-16479	14	68	in	in	ADP
crl-16479	14	69	the	the	DET
crl-16479	14	70	online	online	ADJ
crl-16479	14	71	environment	environment	NOUN
crl-16479	14	72	,	,	PUNCT
crl-16479	14	73	the	the	DET
crl-16479	14	74	reference	reference	NOUN
crl-16479	14	75	transaction	transaction	NOUN
crl-16479	14	76	would	would	AUX
crl-16479	14	77	no	no	ADV
crl-16479	14	78	longer	long	ADV
crl-16479	14	79	be	be	AUX
crl-16479	14	80	required.2	required.2	ADP
crl-16479	14	81	the	the	DET
crl-16479	14	82	decrease	decrease	NOUN
crl-16479	14	83	in	in	ADP
crl-16479	14	84	questions	question	NOUN
crl-16479	14	85	related	relate	VERB
crl-16479	14	86	to	to	ADP
crl-16479	14	87	physical	physical	ADJ
crl-16479	14	88	and	and	CCONJ
crl-16479	14	89	mechanical	mechanical	ADJ
crl-16479	14	90	barriers	barrier	NOUN
crl-16479	14	91	is	be	AUX
crl-16479	14	92	understandable	understandable	ADJ
crl-16479	14	93	,	,	PUNCT
crl-16479	14	94	but	but	CCONJ
crl-16479	14	95	what	what	PRON
crl-16479	14	96	has	have	AUX
crl-16479	14	97	happened	happen	VERB
crl-16479	14	98	to	to	ADP
crl-16479	14	99	the	the	DET
crl-16479	14	100	more	more	ADV
crl-16479	14	101	complex	complex	ADJ
crl-16479	14	102	questions	question	NOUN
crl-16479	14	103	,	,	PUNCT
crl-16479	14	104	the	the	DET
crl-16479	14	105	questions	question	NOUN
crl-16479	14	106	requiring	require	VERB
crl-16479	14	107	broader	broad	ADJ
crl-16479	14	108	research	research	NOUN
crl-16479	14	109	expertise	expertise	NOUN
crl-16479	14	110	that	that	PRON
crl-16479	14	111	previously	previously	ADV
crl-16479	14	112	had	have	AUX
crl-16479	14	113	been	be	AUX
crl-16479	14	114	an	an	DET
crl-16479	14	115	integral	integral	ADJ
crl-16479	14	116	part	part	NOUN
crl-16479	14	117	of	of	ADP
crl-16479	14	118	the	the	DET
crl-16479	14	119	reference	reference	NOUN
crl-16479	14	120	transaction	transaction	NOUN
crl-16479	14	121	?	?	PUNCT
crl-16479	15	1	this	this	DET
crl-16479	15	2	question	question	NOUN
crl-16479	15	3	is	be	AUX
crl-16479	15	4	especially	especially	ADV
crl-16479	15	5	important	important	ADJ
crl-16479	15	6	as	as	SCONJ
crl-16479	15	7	it	it	PRON
crl-16479	15	8	relates	relate	VERB
crl-16479	15	9	to	to	ADP
crl-16479	15	10	students	student	NOUN
crl-16479	15	11	who	who	PRON
crl-16479	15	12	are	be	AUX
crl-16479	15	13	learning	learn	VERB
crl-16479	15	14	the	the	DET
crl-16479	15	15	academic	academic	ADJ
crl-16479	15	16	research	research	NOUN
crl-16479	15	17	process	process	NOUN
crl-16479	15	18	.	.	PUNCT
crl-16479	16	1	professors	professor	NOUN
crl-16479	16	2	note	note	VERB
crl-16479	16	3	that	that	SCONJ
crl-16479	16	4	,	,	PUNCT
crl-16479	16	5	even	even	ADV
crl-16479	16	6	with	with	SCONJ
crl-16479	16	7	the	the	DET
crl-16479	16	8	abundance	abundance	NOUN
crl-16479	16	9	of	of	ADP
crl-16479	16	10	information	information	NOUN
crl-16479	16	11	available	available	ADJ
crl-16479	16	12	and	and	CCONJ
crl-16479	16	13	the	the	DET
crl-16479	16	14	development	development	NOUN
crl-16479	16	15	of	of	ADP
crl-16479	16	16	information	information	NOUN
crl-16479	16	17	literacy	literacy	NOUN
crl-16479	16	18	programs	program	NOUN
crl-16479	16	19	,	,	PUNCT
crl-16479	16	20	students	student	NOUN
crl-16479	16	21	seem	seem	VERB
crl-16479	16	22	to	to	PART
crl-16479	16	23	have	have	VERB
crl-16479	16	24	more	more	ADJ
crl-16479	16	25	difficulty	difficulty	NOUN
crl-16479	16	26	formulating	formulate	VERB
crl-16479	16	27	research	research	NOUN
crl-16479	16	28	topics	topic	NOUN
crl-16479	16	29	and	and	CCONJ
crl-16479	16	30	finding	find	VERB
crl-16479	16	31	appropriate	appropriate	ADJ
crl-16479	16	32	sources.3	sources.3	NOUN
crl-16479	16	33	is	be	AUX
crl-16479	16	34	it	it	PRON
crl-16479	16	35	possible	possible	ADJ
crl-16479	16	36	that	that	SCONJ
crl-16479	16	37	the	the	DET
crl-16479	16	38	advice	advice	NOUN
crl-16479	16	39	and	and	CCONJ
crl-16479	16	40	support	support	NOUN
crl-16479	16	41	that	that	PRON
crl-16479	16	42	were	be	AUX
crl-16479	16	43	provided	provide	VERB
crl-16479	16	44	at	at	ADP
crl-16479	16	45	key	key	ADJ
crl-16479	16	46	points	point	NOUN
crl-16479	16	47	in	in	ADP
crl-16479	16	48	the	the	DET
crl-16479	16	49	research	research	NOUN
crl-16479	16	50	process	process	NOUN
crl-16479	16	51	had	have	VERB
crl-16479	16	52	an	an	DET
crl-16479	16	53	important	important	ADJ
crl-16479	16	54	role	role	NOUN
crl-16479	16	55	in	in	ADP
crl-16479	16	56	student	student	NOUN
crl-16479	16	57	learning	learn	VERB
crl-16479	16	58	beyond	beyond	ADP
crl-16479	16	59	that	that	PRON
crl-16479	16	60	of	of	ADP
crl-16479	16	61	the	the	DET
crl-16479	16	62	mechanics	mechanic	NOUN
crl-16479	16	63	of	of	ADP
crl-16479	16	64	the	the	DET
crl-16479	16	65	search	search	NOUN
crl-16479	16	66	?	?	PUNCT
crl-16479	17	1	at	at	ADP
crl-16479	17	2	the	the	DET
crl-16479	17	3	university	university	NOUN
crl-16479	17	4	libraries	library	NOUN
crl-16479	17	5	,	,	PUNCT
crl-16479	17	6	we	we	PRON
crl-16479	17	7	believed	believe	VERB
crl-16479	17	8	students	student	NOUN
crl-16479	17	9	and	and	CCONJ
crl-16479	17	10	faculty	faculty	NOUN
crl-16479	17	11	still	still	ADV
crl-16479	17	12	had	have	VERB
crl-16479	17	13	important	important	ADJ
crl-16479	17	14	,	,	PUNCT
crl-16479	17	15	advanced	advanced	ADJ
crl-16479	17	16	reference	reference	NOUN
crl-16479	17	17	questions	question	NOUN
crl-16479	17	18	,	,	PUNCT
crl-16479	17	19	even	even	ADV
crl-16479	17	20	though	though	SCONJ
crl-16479	17	21	the	the	DET
crl-16479	17	22	number	number	NOUN
crl-16479	17	23	of	of	ADP
crl-16479	17	24	reference	reference	NOUN
crl-16479	17	25	questions	question	NOUN
crl-16479	17	26	had	have	AUX
crl-16479	17	27	declined	decline	VERB
crl-16479	17	28	.	.	PUNCT
crl-16479	18	1	as	as	ADP
crl-16479	18	2	a	a	DET
crl-16479	18	3	result	result	NOUN
crl-16479	18	4	,	,	PUNCT
crl-16479	18	5	we	we	PRON
crl-16479	18	6	implemented	implement	VERB
crl-16479	18	7	a	a	DET
crl-16479	18	8	new	new	ADJ
crl-16479	18	9	chat	chat	NOUN
crl-16479	18	10	system	system	NOUN
crl-16479	18	11	that	that	PRON
crl-16479	18	12	was	be	AUX
crl-16479	18	13	developed	develop	VERB
crl-16479	18	14	for	for	ADP
crl-16479	18	15	use	use	NOUN
crl-16479	18	16	by	by	ADP
crl-16479	18	17	online	online	ADJ
crl-16479	18	18	businesses	business	NOUN
crl-16479	18	19	.	.	PUNCT
crl-16479	19	1	the	the	DET
crl-16479	19	2	new	new	ADJ
crl-16479	19	3	chat	chat	NOUN
crl-16479	19	4	service	service	NOUN
crl-16479	19	5	provides	provide	VERB
crl-16479	19	6	a	a	DET
crl-16479	19	7	box	box	NOUN
crl-16479	19	8	on	on	ADP
crl-16479	19	9	all	all	DET
crl-16479	19	10	library	library	ADJ
crl-16479	19	11	pages	page	NOUN
crl-16479	19	12	,	,	PUNCT
crl-16479	19	13	allowing	allow	VERB
crl-16479	19	14	users	user	NOUN
crl-16479	19	15	to	to	PART
crl-16479	19	16	immediately	immediately	ADV
crl-16479	19	17	type	type	VERB
crl-16479	19	18	their	their	PRON
crl-16479	19	19	questions	question	NOUN
crl-16479	19	20	.	.	PUNCT
crl-16479	20	1	this	this	PRON
crl-16479	20	2	positioned	position	VERB
crl-16479	20	3	the	the	DET
crl-16479	20	4	chat	chat	PROPN
crl-16479	20	5	reference	reference	NOUN
crl-16479	20	6	service	service	NOUN
crl-16479	20	7	at	at	ADP
crl-16479	20	8	the	the	DET
crl-16479	20	9	center	center	NOUN
crl-16479	20	10	of	of	ADP
crl-16479	20	11	the	the	DET
crl-16479	20	12	user	user	NOUN
crl-16479	20	13	’s	’s	PART
crl-16479	20	14	research	research	NOUN
crl-16479	20	15	space	space	NOUN
crl-16479	20	16	,	,	PUNCT
crl-16479	20	17	much	much	ADV
crl-16479	20	18	like	like	ADP
crl-16479	20	19	the	the	DET
crl-16479	20	20	traditional	traditional	ADJ
crl-16479	20	21	reference	reference	NOUN
crl-16479	20	22	desk	desk	NOUN
crl-16479	20	23	.	.	PUNCT
crl-16479	21	1	the	the	DET
crl-16479	21	2	chat	chat	PROPN
crl-16479	21	3	service	service	NOUN
crl-16479	21	4	is	be	AUX
crl-16479	21	5	even	even	ADV
crl-16479	21	6	more	more	ADV
crl-16479	21	7	engaging	engaging	ADJ
crl-16479	21	8	to	to	ADP
crl-16479	21	9	the	the	DET
crl-16479	21	10	user	user	NOUN
crl-16479	21	11	than	than	ADP
crl-16479	21	12	a	a	DET
crl-16479	21	13	reference	reference	NOUN
crl-16479	21	14	desk	desk	NOUN
crl-16479	21	15	,	,	PUNCT
crl-16479	21	16	however	however	ADV
crl-16479	21	17	,	,	PUNCT
crl-16479	21	18	because	because	SCONJ
crl-16479	21	19	it	it	PRON
crl-16479	21	20	is	be	AUX
crl-16479	21	21	configured	configure	VERB
crl-16479	21	22	to	to	PART
crl-16479	21	23	proactively	proactively	ADV
crl-16479	21	24	offer	offer	VERB
crl-16479	21	25	assistance	assistance	NOUN
crl-16479	21	26	based	base	VERB
crl-16479	21	27	on	on	ADP
crl-16479	21	28	a	a	DET
crl-16479	21	29	set	set	NOUN
crl-16479	21	30	of	of	ADP
crl-16479	21	31	predetermined	predetermine	VERB
crl-16479	21	32	criteria	criterion	NOUN
crl-16479	21	33	.	.	PUNCT
crl-16479	22	1	before	before	ADP
crl-16479	22	2	the	the	DET
crl-16479	22	3	release	release	NOUN
crl-16479	22	4	of	of	ADP
crl-16479	22	5	the	the	DET
crl-16479	22	6	new	new	ADJ
crl-16479	22	7	chat	chat	NOUN
crl-16479	22	8	system	system	NOUN
crl-16479	22	9	,	,	PUNCT
crl-16479	22	10	we	we	PRON
crl-16479	22	11	received	receive	VERB
crl-16479	22	12	approximately	approximately	ADV
crl-16479	22	13	seven	seven	NUM
crl-16479	22	14	chat	chat	NOUN
crl-16479	22	15	questions	question	NOUN
crl-16479	22	16	per	per	ADP
crl-16479	22	17	day	day	NOUN
crl-16479	22	18	.	.	PUNCT
crl-16479	23	1	the	the	DET
crl-16479	23	2	first	first	ADJ
crl-16479	23	3	day	day	NOUN
crl-16479	23	4	after	after	ADP
crl-16479	23	5	implementing	implement	VERB
crl-16479	23	6	the	the	DET
crl-16479	23	7	system	system	NOUN
crl-16479	23	8	,	,	PUNCT
crl-16479	23	9	july	july	PROPN
crl-16479	23	10	23	23	NUM
crl-16479	23	11	,	,	PUNCT
crl-16479	23	12	2013	2013	NUM
crl-16479	23	13	,	,	PUNCT
crl-16479	23	14	we	we	PRON
crl-16479	23	15	received	receive	VERB
crl-16479	23	16	43	43	NUM
crl-16479	23	17	questions	question	NOUN
crl-16479	23	18	.	.	PUNCT
crl-16479	24	1	the	the	DET
crl-16479	24	2	following	following	ADJ
crl-16479	24	3	month	month	NOUN
crl-16479	24	4	,	,	PUNCT
crl-16479	24	5	august	august	PROPN
crl-16479	24	6	2013	2013	NUM
crl-16479	24	7	—	—	PUNCT
crl-16479	24	8	typically	typically	ADV
crl-16479	24	9	a	a	DET
crl-16479	24	10	slow	slow	ADJ
crl-16479	24	11	month	month	NOUN
crl-16479	24	12	for	for	ADP
crl-16479	24	13	reference	reference	NOUN
crl-16479	24	14	transactions	transaction	NOUN
crl-16479	24	15	—	—	PUNCT
crl-16479	24	16	we	we	PRON
crl-16479	24	17	received	receive	VERB
crl-16479	24	18	444	444	NUM
crl-16479	24	19	chat	chat	NOUN
crl-16479	24	20	questions	question	NOUN
crl-16479	24	21	;	;	PUNCT
crl-16479	24	22	in	in	ADP
crl-16479	24	23	september	september	PROPN
crl-16479	24	24	we	we	PRON
crl-16479	24	25	received	receive	VERB
crl-16479	24	26	1,440	1,440	NUM
crl-16479	24	27	;	;	PUNCT
crl-16479	24	28	and	and	CCONJ
crl-16479	24	29	in	in	ADP
crl-16479	24	30	october	october	PROPN
crl-16479	24	31	we	we	PRON
crl-16479	24	32	received	receive	VERB
crl-16479	24	33	1,791	1,791	NUM
crl-16479	24	34	questions	question	NOUN
crl-16479	24	35	through	through	ADP
crl-16479	24	36	the	the	DET
crl-16479	24	37	chat	chat	PROPN
crl-16479	24	38	service	service	NOUN
crl-16479	24	39	alone	alone	ADV
crl-16479	24	40	.	.	PUNCT
crl-16479	25	1	shortly	shortly	ADV
crl-16479	25	2	after	after	ADP
crl-16479	25	3	the	the	DET
crl-16479	25	4	implementation	implementation	NOUN
crl-16479	25	5	,	,	PUNCT
crl-16479	25	6	we	we	PRON
crl-16479	25	7	realized	realize	VERB
crl-16479	25	8	that	that	SCONJ
crl-16479	25	9	,	,	PUNCT
crl-16479	25	10	in	in	ADP
crl-16479	25	11	addition	addition	NOUN
crl-16479	25	12	to	to	ADP
crl-16479	25	13	the	the	DET
crl-16479	25	14	increased	increase	VERB
crl-16479	25	15	volume	volume	NOUN
crl-16479	25	16	,	,	PUNCT
crl-16479	25	17	we	we	PRON
crl-16479	25	18	were	be	AUX
crl-16479	25	19	receiving	receive	VERB
crl-16479	25	20	many	many	ADJ
crl-16479	25	21	more	more	ADJ
crl-16479	25	22	complex	complex	ADJ
crl-16479	25	23	chat	chat	NOUN
crl-16479	25	24	questions	question	NOUN
crl-16479	25	25	than	than	SCONJ
crl-16479	25	26	were	be	AUX
crl-16479	25	27	received	receive	VERB
crl-16479	25	28	at	at	ADP
crl-16479	25	29	the	the	DET
crl-16479	25	30	reference	reference	NOUN
crl-16479	25	31	desk	desk	NOUN
crl-16479	25	32	.	.	PUNCT
crl-16479	26	1	the	the	DET
crl-16479	26	2	libraries	library	NOUN
crl-16479	26	3	had	have	AUX
crl-16479	26	4	moved	move	VERB
crl-16479	26	5	to	to	ADP
crl-16479	26	6	a	a	DET
crl-16479	26	7	tiered	tiere	VERB
crl-16479	26	8	reference	reference	NOUN
crl-16479	26	9	model	model	NOUN
crl-16479	26	10	in	in	ADP
crl-16479	26	11	2009	2009	NUM
crl-16479	26	12	with	with	ADP
crl-16479	26	13	primarily	primarily	ADV
crl-16479	26	14	nonprofessionals	nonprofessional	NOUN
crl-16479	26	15	staffing	staff	VERB
crl-16479	26	16	all	all	DET
crl-16479	26	17	service	service	NOUN
crl-16479	26	18	points	point	NOUN
crl-16479	26	19	.	.	PUNCT
crl-16479	27	1	now	now	ADV
crl-16479	27	2	,	,	PUNCT
crl-16479	27	3	because	because	SCONJ
crl-16479	27	4	of	of	ADP
crl-16479	27	5	the	the	DET
crl-16479	27	6	explosive	explosive	ADJ
crl-16479	27	7	growth	growth	NOUN
crl-16479	27	8	in	in	ADP
crl-16479	27	9	the	the	DET
crl-16479	27	10	number	number	NOUN
crl-16479	27	11	of	of	ADP
crl-16479	27	12	complex	complex	ADJ
crl-16479	27	13	questions	question	NOUN
crl-16479	27	14	,	,	PUNCT
crl-16479	27	15	we	we	PRON
crl-16479	27	16	were	be	AUX
crl-16479	27	17	apparently	apparently	ADV
crl-16479	27	18	facing	face	VERB
crl-16479	27	19	a	a	DET
crl-16479	27	20	different	different	ADJ
crl-16479	27	21	environment	environment	NOUN
crl-16479	27	22	.	.	PUNCT
crl-16479	28	1	we	we	PRON
crl-16479	28	2	needed	need	VERB
crl-16479	28	3	a	a	DET
crl-16479	28	4	clearer	clear	ADJ
crl-16479	28	5	understanding	understanding	NOUN
crl-16479	28	6	of	of	ADP
crl-16479	28	7	the	the	DET
crl-16479	28	8	purpose	purpose	NOUN
crl-16479	28	9	of	of	ADP
crl-16479	28	10	the	the	DET
crl-16479	28	11	reference	reference	NOUN
crl-16479	28	12	transaction	transaction	NOUN
crl-16479	28	13	and	and	CCONJ
crl-16479	28	14	the	the	DET
crl-16479	28	15	level	level	NOUN
crl-16479	28	16	of	of	ADP
crl-16479	28	17	expertise	expertise	NOUN
crl-16479	28	18	required	require	VERB
crl-16479	28	19	to	to	PART
crl-16479	28	20	effectively	effectively	ADV
crl-16479	28	21	staff	staff	VERB
crl-16479	28	22	the	the	DET
crl-16479	28	23	new	new	ADJ
crl-16479	28	24	chat	chat	NOUN
crl-16479	28	25	service	service	NOUN
crl-16479	28	26	.	.	PUNCT
crl-16479	29	1	literature	literature	NOUN
crl-16479	29	2	review	review	PROPN
crl-16479	29	3	who	who	PRON
crl-16479	29	4	should	should	AUX
crl-16479	29	5	staff	staff	VERB
crl-16479	29	6	the	the	DET
crl-16479	29	7	reference	reference	NOUN
crl-16479	29	8	desk	desk	NOUN
crl-16479	29	9	?	?	PUNCT
crl-16479	30	1	this	this	DET
crl-16479	30	2	question	question	NOUN
crl-16479	30	3	has	have	AUX
crl-16479	30	4	framed	frame	VERB
crl-16479	30	5	a	a	DET
crl-16479	30	6	longstanding	longstanding	ADJ
crl-16479	30	7	debate	debate	NOUN
crl-16479	30	8	related	relate	VERB
crl-16479	30	9	to	to	ADP
crl-16479	30	10	the	the	DET
crl-16479	30	11	complexity	complexity	NOUN
crl-16479	30	12	of	of	ADP
crl-16479	30	13	questions	question	NOUN
crl-16479	30	14	and	and	CCONJ
crl-16479	30	15	cost	cost	NOUN
crl-16479	30	16	-	-	PUNCT
crl-16479	30	17	effectiveness	effectiveness	NOUN
crl-16479	30	18	of	of	ADP
crl-16479	30	19	librarians	librarian	NOUN
crl-16479	30	20	staffing	staff	VERB
crl-16479	30	21	service	service	NOUN
crl-16479	30	22	desks	desk	NOUN
crl-16479	30	23	and	and	CCONJ
crl-16479	30	24	,	,	PUNCT
crl-16479	30	25	more	more	ADV
crl-16479	30	26	recently	recently	ADV
crl-16479	30	27	,	,	PUNCT
crl-16479	30	28	chat	chat	PROPN
crl-16479	30	29	services	service	NOUN
crl-16479	30	30	.	.	PUNCT
crl-16479	31	1	throughout	throughout	ADP
crl-16479	31	2	the	the	DET
crl-16479	31	3	first	first	ADJ
crl-16479	31	4	half	half	NOUN
crl-16479	31	5	of	of	ADP
crl-16479	31	6	the	the	DET
crl-16479	31	7	twentieth	twentieth	ADJ
crl-16479	31	8	century	century	NOUN
crl-16479	31	9	,	,	PUNCT
crl-16479	31	10	the	the	DET
crl-16479	31	11	librarian	librarian	NOUN
crl-16479	31	12	at	at	ADP
crl-16479	31	13	the	the	DET
crl-16479	31	14	reference	reference	NOUN
crl-16479	31	15	desk	desk	NOUN
crl-16479	31	16	was	be	AUX
crl-16479	31	17	the	the	DET
crl-16479	31	18	established	establish	VERB
crl-16479	31	19	service	service	NOUN
crl-16479	31	20	model	model	NOUN
crl-16479	31	21	in	in	ADP
crl-16479	31	22	academic	academic	ADJ
crl-16479	31	23	libraries	library	NOUN
crl-16479	31	24	.	.	PUNCT
crl-16479	32	1	however	however	ADV
crl-16479	32	2	,	,	PUNCT
crl-16479	32	3	major	major	ADJ
crl-16479	32	4	shifts	shift	NOUN
crl-16479	32	5	in	in	ADP
crl-16479	32	6	higher	high	ADJ
crl-16479	32	7	education	education	NOUN
crl-16479	32	8	,	,	PUNCT
crl-16479	32	9	technology	technology	NOUN
crl-16479	32	10	,	,	PUNCT
crl-16479	32	11	and	and	CCONJ
crl-16479	32	12	,	,	PUNCT
crl-16479	32	13	most	most	ADV
crl-16479	32	14	recently	recently	ADV
crl-16479	32	15	,	,	PUNCT
crl-16479	32	16	in	in	ADP
crl-16479	32	17	user	user	NOUN
crl-16479	32	18	expectations	expectation	NOUN
crl-16479	32	19	prompted	prompt	VERB
crl-16479	32	20	librarians	librarian	NOUN
crl-16479	32	21	to	to	PART
crl-16479	32	22	reevaluate	reevaluate	VERB
crl-16479	32	23	the	the	DET
crl-16479	32	24	traditional	traditional	ADJ
crl-16479	32	25	service	service	NOUN
crl-16479	32	26	model	model	NOUN
crl-16479	32	27	.	.	PUNCT
crl-16479	33	1	a	a	DET
crl-16479	33	2	key	key	ADJ
crl-16479	33	3	change	change	NOUN
crl-16479	33	4	in	in	ADP
crl-16479	33	5	these	these	DET
crl-16479	33	6	new	new	ADJ
crl-16479	33	7	models	model	NOUN
crl-16479	33	8	was	be	AUX
crl-16479	33	9	the	the	DET
crl-16479	33	10	introduction	introduction	NOUN
crl-16479	33	11	of	of	ADP
crl-16479	33	12	nonprofessional	nonprofessional	ADJ
crl-16479	33	13	staff	staff	NOUN
crl-16479	33	14	—	—	PUNCT
crl-16479	33	15	and	and	CCONJ
crl-16479	33	16	,	,	PUNCT
crl-16479	33	17	in	in	ADP
crl-16479	33	18	some	some	DET
crl-16479	33	19	cases	case	NOUN
crl-16479	33	20	,	,	PUNCT
crl-16479	33	21	students	student	NOUN
crl-16479	33	22	—	—	PUNCT
crl-16479	33	23	to	to	PART
crl-16479	33	24	provide	provide	VERB
crl-16479	33	25	direct	direct	ADJ
crl-16479	33	26	reference	reference	NOUN
crl-16479	33	27	services	service	NOUN
crl-16479	33	28	.	.	PUNCT
crl-16479	34	1	this	this	DET
crl-16479	34	2	literature	literature	NOUN
crl-16479	34	3	review	review	NOUN
crl-16479	34	4	includes	include	VERB
crl-16479	34	5	a	a	DET
crl-16479	34	6	comparison	comparison	NOUN
crl-16479	34	7	of	of	ADP
crl-16479	34	8	major	major	ADJ
crl-16479	34	9	studies	study	NOUN
crl-16479	34	10	that	that	PRON
crl-16479	34	11	present	present	ADJ
crl-16479	34	12	empirical	empirical	ADJ
crl-16479	34	13	findings	finding	NOUN
crl-16479	34	14	related	relate	VERB
crl-16479	34	15	to	to	ADP
crl-16479	34	16	the	the	DET
crl-16479	34	17	types	type	NOUN
crl-16479	34	18	of	of	ADP
crl-16479	34	19	questions	question	NOUN
crl-16479	34	20	received	receive	VERB
crl-16479	34	21	at	at	ADP
crl-16479	34	22	service	service	NOUN
crl-16479	34	23	points	point	NOUN
crl-16479	34	24	and	and	CCONJ
crl-16479	34	25	discusses	discuss	VERB
crl-16479	34	26	question	question	NOUN
crl-16479	34	27	complexity	complexity	NOUN
crl-16479	34	28	in	in	ADP
crl-16479	34	29	relation	relation	NOUN
crl-16479	34	30	to	to	ADP
crl-16479	34	31	staffing	staffing	NOUN
crl-16479	34	32	level	level	NOUN
crl-16479	34	33	.	.	PUNCT
crl-16479	35	1	with	with	ADP
crl-16479	35	2	each	each	PRON
crl-16479	35	3	of	of	ADP
crl-16479	35	4	these	these	DET
crl-16479	35	5	studies	study	NOUN
crl-16479	35	6	,	,	PUNCT
crl-16479	35	7	we	we	PRON
crl-16479	35	8	are	be	AUX
crl-16479	35	9	particularly	particularly	ADV
crl-16479	35	10	interested	interested	ADJ
crl-16479	35	11	in	in	ADP
crl-16479	35	12	understanding	understand	VERB
crl-16479	35	13	how	how	SCONJ
crl-16479	35	14	researchers	researcher	NOUN
crl-16479	35	15	measured	measure	VERB
crl-16479	35	16	the	the	DET
crl-16479	35	17	complexity	complexity	NOUN
crl-16479	35	18	of	of	ADP
crl-16479	35	19	questions	question	NOUN
crl-16479	35	20	and	and	CCONJ
crl-16479	35	21	in	in	ADP
crl-16479	35	22	the	the	DET
crl-16479	35	23	complexity	complexity	NOUN
crl-16479	35	24	of	of	ADP
crl-16479	35	25	questions	question	NOUN
crl-16479	35	26	over	over	ADP
crl-16479	35	27	time	time	NOUN
crl-16479	35	28	,	,	PUNCT
crl-16479	35	29	as	as	ADV
crl-16479	35	30	well	well	ADV
crl-16479	35	31	as	as	ADP
crl-16479	35	32	the	the	DET
crl-16479	35	33	impact	impact	NOUN
crl-16479	35	34	that	that	PRON
crl-16479	35	35	the	the	DET
crl-16479	35	36	changes	change	NOUN
crl-16479	35	37	in	in	ADP
crl-16479	35	38	question	question	NOUN
crl-16479	35	39	complexity	complexity	NOUN
crl-16479	35	40	had	have	VERB
crl-16479	35	41	on	on	ADP
crl-16479	35	42	recommendations	recommendation	NOUN
crl-16479	35	43	for	for	ADP
crl-16479	35	44	reference	reference	NOUN
crl-16479	35	45	desk	desk	NOUN
crl-16479	35	46	and	and	CCONJ
crl-16479	35	47	chat	chat	VERB
crl-16479	35	48	staffing	staffing	NOUN
crl-16479	35	49	.	.	PUNCT
crl-16479	36	1	the	the	DET
crl-16479	36	2	review	review	NOUN
crl-16479	36	3	of	of	ADP
crl-16479	36	4	seven	seven	NUM
crl-16479	36	5	published	publish	VERB
crl-16479	36	6	studies	study	NOUN
crl-16479	36	7	shows	show	VERB
crl-16479	36	8	that	that	SCONJ
crl-16479	36	9	varying	vary	VERB
crl-16479	36	10	classification	classification	NOUN
crl-16479	36	11	schemes	scheme	NOUN
crl-16479	36	12	have	have	AUX
crl-16479	36	13	been	be	AUX
crl-16479	36	14	used	use	VERB
crl-16479	36	15	to	to	PART
crl-16479	36	16	codify	codify	VERB
crl-16479	36	17	the	the	DET
crl-16479	36	18	types	type	NOUN
crl-16479	36	19	and	and	CCONJ
crl-16479	36	20	complexity	complexity	NOUN
crl-16479	36	21	of	of	ADP
crl-16479	36	22	questions	question	NOUN
crl-16479	36	23	;	;	PUNCT
crl-16479	36	24	however	however	ADV
crl-16479	36	25	,	,	PUNCT
crl-16479	36	26	most	most	ADJ
crl-16479	36	27	classification	classification	NOUN
crl-16479	36	28	schemes	scheme	NOUN
crl-16479	36	29	were	be	AUX
crl-16479	36	30	based	base	VERB
crl-16479	36	31	on	on	ADP
crl-16479	36	32	the	the	DET
crl-16479	36	33	approach	approach	NOUN
crl-16479	36	34	proposed	propose	VERB
crl-16479	36	35	by	by	ADP
crl-16479	36	36	katz4	katz4	PROPN
crl-16479	36	37	that	that	PRON
crl-16479	36	38	categorized	categorize	VERB
crl-16479	36	39	implications	implication	NOUN
crl-16479	36	40	for	for	ADP
crl-16479	36	41	practice	practice	NOUN
crl-16479	36	42	961	961	NUM
crl-16479	36	43	questions	question	NOUN
crl-16479	36	44	by	by	ADP
crl-16479	36	45	assessing	assess	VERB
crl-16479	36	46	the	the	DET
crl-16479	36	47	collection	collection	NOUN
crl-16479	36	48	knowledge	knowledge	NOUN
crl-16479	36	49	and	and	CCONJ
crl-16479	36	50	time	time	NOUN
crl-16479	36	51	required	require	VERB
crl-16479	36	52	to	to	PART
crl-16479	36	53	answer	answer	VERB
crl-16479	36	54	the	the	DET
crl-16479	36	55	question	question	NOUN
crl-16479	36	56	.	.	PUNCT
crl-16479	37	1	the	the	DET
crl-16479	37	2	basic	basic	ADJ
crl-16479	37	3	assumption	assumption	NOUN
crl-16479	37	4	was	be	AUX
crl-16479	37	5	that	that	SCONJ
crl-16479	37	6	questions	question	NOUN
crl-16479	37	7	requiring	require	VERB
crl-16479	37	8	deeper	deep	ADJ
crl-16479	37	9	collection	collection	NOUN
crl-16479	37	10	knowledge	knowledge	NOUN
crl-16479	37	11	and	and	CCONJ
crl-16479	37	12	more	more	ADJ
crl-16479	37	13	time	time	NOUN
crl-16479	37	14	to	to	PART
crl-16479	37	15	answer	answer	VERB
crl-16479	37	16	were	be	AUX
crl-16479	37	17	more	more	ADV
crl-16479	37	18	complex	complex	ADJ
crl-16479	37	19	.	.	PUNCT
crl-16479	38	1	two	two	NUM
crl-16479	38	2	classification	classification	NOUN
crl-16479	38	3	schemes	scheme	NOUN
crl-16479	38	4	employed	employ	VERB
crl-16479	38	5	in	in	ADP
crl-16479	38	6	the	the	DET
crl-16479	38	7	studies	study	NOUN
crl-16479	38	8	we	we	PRON
crl-16479	38	9	reviewed	review	VERB
crl-16479	38	10	had	have	VERB
crl-16479	38	11	foundations	foundation	NOUN
crl-16479	38	12	other	other	ADJ
crl-16479	38	13	than	than	ADP
crl-16479	38	14	the	the	DET
crl-16479	38	15	criteria	criterion	NOUN
crl-16479	38	16	proposed	propose	VERB
crl-16479	38	17	by	by	ADP
crl-16479	38	18	katz	katz	PROPN
crl-16479	38	19	.	.	PUNCT
crl-16479	39	1	warner	warner	PROPN
crl-16479	39	2	proposed	propose	VERB
crl-16479	39	3	a	a	DET
crl-16479	39	4	classification	classification	NOUN
crl-16479	39	5	scheme	scheme	NOUN
crl-16479	39	6	based	base	VERB
crl-16479	39	7	on	on	ADP
crl-16479	39	8	the	the	DET
crl-16479	39	9	type	type	NOUN
crl-16479	39	10	of	of	ADP
crl-16479	39	11	effort	effort	NOUN
crl-16479	39	12	,	,	PUNCT
crl-16479	39	13	whether	whether	SCONJ
crl-16479	39	14	skill	skill	NOUN
crl-16479	39	15	or	or	CCONJ
crl-16479	39	16	strategy	strategy	NOUN
crl-16479	39	17	-	-	PUNCT
crl-16479	39	18	based	base	VERB
crl-16479	39	19	,	,	PUNCT
crl-16479	39	20	required	require	VERB
crl-16479	39	21	to	to	PART
crl-16479	39	22	answer	answer	VERB
crl-16479	39	23	a	a	DET
crl-16479	39	24	question.5	question.5	PROPN
crl-16479	39	25	skill	skill	NOUN
crl-16479	39	26	-	-	PUNCT
crl-16479	39	27	based	base	VERB
crl-16479	39	28	questions	question	NOUN
crl-16479	39	29	are	be	AUX
crl-16479	39	30	closely	closely	ADV
crl-16479	39	31	tied	tie	VERB
crl-16479	39	32	to	to	ADP
crl-16479	39	33	the	the	DET
crl-16479	39	34	mechanics	mechanic	NOUN
crl-16479	39	35	of	of	ADP
crl-16479	39	36	the	the	DET
crl-16479	39	37	research	research	NOUN
crl-16479	39	38	and	and	CCONJ
crl-16479	39	39	often	often	ADV
crl-16479	39	40	require	require	VERB
crl-16479	39	41	a	a	DET
crl-16479	39	42	demonstration	demonstration	NOUN
crl-16479	39	43	to	to	PART
crl-16479	39	44	answer	answer	VERB
crl-16479	39	45	the	the	DET
crl-16479	39	46	question	question	NOUN
crl-16479	39	47	.	.	PUNCT
crl-16479	40	1	strategy	strategy	NOUN
crl-16479	40	2	-	-	PUNCT
crl-16479	40	3	based	base	VERB
crl-16479	40	4	questions	question	NOUN
crl-16479	40	5	require	require	VERB
crl-16479	40	6	more	more	ADJ
crl-16479	40	7	expertise	expertise	NOUN
crl-16479	40	8	related	relate	VERB
crl-16479	40	9	to	to	ADP
crl-16479	40	10	subject	subject	ADJ
crl-16479	40	11	-	-	PUNCT
crl-16479	40	12	specific	specific	ADJ
crl-16479	40	13	resources	resource	NOUN
crl-16479	40	14	and	and	CCONJ
crl-16479	40	15	the	the	DET
crl-16479	40	16	research	research	NOUN
crl-16479	40	17	process	process	NOUN
crl-16479	40	18	.	.	PUNCT
crl-16479	41	1	ryan	ryan	PROPN
crl-16479	41	2	proposed	propose	VERB
crl-16479	41	3	a	a	DET
crl-16479	41	4	classification	classification	NOUN
crl-16479	41	5	scheme	scheme	NOUN
crl-16479	41	6	similar	similar	ADJ
crl-16479	41	7	to	to	ADP
crl-16479	41	8	katz	katz	PROPN
crl-16479	41	9	but	but	CCONJ
crl-16479	41	10	strongly	strongly	ADV
crl-16479	41	11	informed	inform	VERB
crl-16479	41	12	by	by	ADP
crl-16479	41	13	the	the	DET
crl-16479	41	14	number	number	NOUN
crl-16479	41	15	of	of	ADP
crl-16479	41	16	resources	resource	NOUN
crl-16479	41	17	required	require	VERB
crl-16479	41	18	to	to	PART
crl-16479	41	19	answer	answer	VERB
crl-16479	41	20	a	a	DET
crl-16479	41	21	question	question	NOUN
crl-16479	41	22	,	,	PUNCT
crl-16479	41	23	with	with	ADP
crl-16479	41	24	the	the	DET
crl-16479	41	25	assumption	assumption	NOUN
crl-16479	41	26	that	that	SCONJ
crl-16479	41	27	the	the	DET
crl-16479	41	28	more	more	ADJ
crl-16479	41	29	resources	resource	NOUN
crl-16479	41	30	consulted	consult	VERB
crl-16479	41	31	for	for	ADP
crl-16479	41	32	a	a	DET
crl-16479	41	33	question	question	NOUN
crl-16479	41	34	,	,	PUNCT
crl-16479	41	35	the	the	PRON
crl-16479	41	36	higher	high	ADJ
crl-16479	41	37	the	the	DET
crl-16479	41	38	level	level	NOUN
crl-16479	41	39	of	of	ADP
crl-16479	41	40	expertise	expertise	NOUN
crl-16479	41	41	required	require	VERB
crl-16479	41	42	.	.	PUNCT
crl-16479	42	1	6	6	NUM
crl-16479	42	2	although	although	SCONJ
crl-16479	42	3	these	these	DET
crl-16479	42	4	classification	classification	NOUN
crl-16479	42	5	schemes	scheme	NOUN
crl-16479	42	6	categorized	categorize	VERB
crl-16479	42	7	questions	question	NOUN
crl-16479	42	8	based	base	VERB
crl-16479	42	9	on	on	ADP
crl-16479	42	10	difficulty	difficulty	NOUN
crl-16479	42	11	,	,	PUNCT
crl-16479	42	12	none	none	NOUN
crl-16479	42	13	explicitly	explicitly	ADV
crl-16479	42	14	connected	connect	VERB
crl-16479	42	15	question	question	NOUN
crl-16479	42	16	type	type	NOUN
crl-16479	42	17	to	to	ADP
crl-16479	42	18	staffing	staffing	NOUN
crl-16479	42	19	level	level	NOUN
crl-16479	42	20	.	.	PUNCT
crl-16479	43	1	in	in	ADP
crl-16479	43	2	his	his	PRON
crl-16479	43	3	discussion	discussion	NOUN
crl-16479	43	4	on	on	ADP
crl-16479	43	5	the	the	DET
crl-16479	43	6	topic	topic	NOUN
crl-16479	43	7	,	,	PUNCT
crl-16479	43	8	katz	katz	PROPN
crl-16479	43	9	held	hold	VERB
crl-16479	43	10	firmly	firmly	ADV
crl-16479	43	11	to	to	ADP
crl-16479	43	12	the	the	DET
crl-16479	43	13	belief	belief	NOUN
crl-16479	43	14	that	that	SCONJ
crl-16479	43	15	all	all	DET
crl-16479	43	16	questions	question	NOUN
crl-16479	43	17	were	be	AUX
crl-16479	43	18	best	well	ADV
crl-16479	43	19	answered	answer	VERB
crl-16479	43	20	by	by	ADP
crl-16479	43	21	librarians	librarian	NOUN
crl-16479	43	22	;	;	PUNCT
crl-16479	43	23	however	however	ADV
crl-16479	43	24	,	,	PUNCT
crl-16479	43	25	in	in	ADP
crl-16479	43	26	later	later	ADJ
crl-16479	43	27	years	year	NOUN
crl-16479	43	28	he	he	PRON
crl-16479	43	29	conceded	concede	VERB
crl-16479	43	30	that	that	SCONJ
crl-16479	43	31	“	"	PUNCT
crl-16479	43	32	(	(	PUNCT
crl-16479	43	33	1	1	X
crl-16479	43	34	)	)	PUNCT
crl-16479	43	35	the	the	DET
crl-16479	43	36	majority	majority	NOUN
crl-16479	43	37	of	of	ADP
crl-16479	43	38	queries	query	NOUN
crl-16479	43	39	are	be	AUX
crl-16479	43	40	directional	directional	ADJ
crl-16479	43	41	or	or	CCONJ
crl-16479	43	42	ready	ready	ADJ
crl-16479	43	43	-	-	PUNCT
crl-16479	43	44	reference	reference	NOUN
crl-16479	43	45	pure	pure	ADJ
crl-16479	43	46	and	and	CCONJ
crl-16479	43	47	simple	simple	ADJ
crl-16479	43	48	;	;	PUNCT
crl-16479	43	49	(	(	PUNCT
crl-16479	43	50	2	2	X
crl-16479	43	51	)	)	PUNCT
crl-16479	43	52	generally	generally	ADV
crl-16479	43	53	,	,	PUNCT
crl-16479	43	54	the	the	DET
crl-16479	43	55	queries	query	NOUN
crl-16479	43	56	and	and	CCONJ
crl-16479	43	57	sources	source	NOUN
crl-16479	43	58	used	use	VERB
crl-16479	43	59	are	be	AUX
crl-16479	43	60	basic	basic	ADJ
crl-16479	43	61	and	and	CCONJ
crl-16479	43	62	easy	easy	ADJ
crl-16479	43	63	to	to	PART
crl-16479	43	64	understand	understand	VERB
crl-16479	43	65	;	;	PUNCT
crl-16479	43	66	and	and	CCONJ
crl-16479	43	67	(	(	PUNCT
crl-16479	43	68	3	3	X
crl-16479	43	69	)	)	PUNCT
crl-16479	43	70	most	most	ADJ
crl-16479	43	71	questions	question	NOUN
crl-16479	43	72	,	,	PUNCT
crl-16479	43	73	therefore	therefore	ADV
crl-16479	43	74	,	,	PUNCT
crl-16479	43	75	could	could	AUX
crl-16479	43	76	be	be	AUX
crl-16479	43	77	answered	answer	VERB
crl-16479	43	78	by	by	ADP
crl-16479	43	79	a	a	DET
crl-16479	43	80	well	well	ADV
crl-16479	43	81	-	-	PUNCT
crl-16479	43	82	trained	train	VERB
crl-16479	43	83	person	person	NOUN
crl-16479	43	84	with	with	ADP
crl-16479	43	85	a	a	DET
crl-16479	43	86	bachelor	bachelor	NOUN
crl-16479	43	87	’s	’s	PART
crl-16479	43	88	degree	degree	NOUN
crl-16479	43	89	.	.	PUNCT
crl-16479	43	90	”7	”7	X
crl-16479	44	1	there	there	PRON
crl-16479	44	2	are	be	VERB
crl-16479	44	3	recognized	recognize	VERB
crl-16479	44	4	issues	issue	NOUN
crl-16479	44	5	related	relate	VERB
crl-16479	44	6	to	to	ADP
crl-16479	44	7	the	the	DET
crl-16479	44	8	differences	difference	NOUN
crl-16479	44	9	between	between	ADP
crl-16479	44	10	classification	classification	NOUN
crl-16479	44	11	schemes.8	schemes.8	ADJ
crl-16479	44	12	to	to	PART
crl-16479	44	13	overcome	overcome	VERB
crl-16479	44	14	these	these	DET
crl-16479	44	15	issues	issue	NOUN
crl-16479	44	16	and	and	CCONJ
crl-16479	44	17	provide	provide	VERB
crl-16479	44	18	a	a	DET
crl-16479	44	19	common	common	ADJ
crl-16479	44	20	frame	frame	NOUN
crl-16479	44	21	of	of	ADP
crl-16479	44	22	reference	reference	NOUN
crl-16479	44	23	to	to	PART
crl-16479	44	24	compare	compare	VERB
crl-16479	44	25	the	the	DET
crl-16479	44	26	question	question	NOUN
crl-16479	44	27	complexity	complexity	NOUN
crl-16479	44	28	observed	observe	VERB
crl-16479	44	29	in	in	ADP
crl-16479	44	30	the	the	DET
crl-16479	44	31	studies	study	NOUN
crl-16479	44	32	,	,	PUNCT
crl-16479	44	33	we	we	PRON
crl-16479	44	34	developed	develop	VERB
crl-16479	44	35	a	a	DET
crl-16479	44	36	matrix	matrix	NOUN
crl-16479	44	37	that	that	PRON
crl-16479	44	38	explicitly	explicitly	ADV
crl-16479	44	39	tied	tie	VERB
crl-16479	44	40	the	the	DET
crl-16479	44	41	researchers	researcher	NOUN
crl-16479	44	42	’	'	PUNCT
crl-16479	44	43	recommendation	recommendation	NOUN
crl-16479	44	44	of	of	ADP
crl-16479	44	45	staffing	staffing	NOUN
crl-16479	44	46	level	level	NOUN
crl-16479	44	47	to	to	AUX
crl-16479	44	48	question	question	NOUN
crl-16479	44	49	types	type	NOUN
crl-16479	44	50	.	.	PUNCT
crl-16479	45	1	these	these	DET
crl-16479	45	2	mappings	mapping	NOUN
crl-16479	45	3	,	,	PUNCT
crl-16479	45	4	although	although	SCONJ
crl-16479	45	5	not	not	PART
crl-16479	45	6	appropriate	appropriate	ADJ
crl-16479	45	7	for	for	ADP
crl-16479	45	8	all	all	DET
crl-16479	45	9	purposes	purpose	NOUN
crl-16479	45	10	,	,	PUNCT
crl-16479	45	11	supported	support	VERB
crl-16479	45	12	our	our	PRON
crl-16479	45	13	analysis	analysis	NOUN
crl-16479	45	14	of	of	ADP
crl-16479	45	15	general	general	ADJ
crl-16479	45	16	trends	trend	NOUN
crl-16479	45	17	.	.	PUNCT
crl-16479	46	1	the	the	DET
crl-16479	46	2	recommendations	recommendation	NOUN
crl-16479	46	3	fell	fall	VERB
crl-16479	46	4	into	into	ADP
crl-16479	46	5	three	three	NUM
crl-16479	46	6	general	general	ADJ
crl-16479	46	7	staffing	staffing	NOUN
crl-16479	46	8	levels	level	NOUN
crl-16479	46	9	,	,	PUNCT
crl-16479	46	10	which	which	PRON
crl-16479	46	11	we	we	PRON
crl-16479	46	12	have	have	AUX
crl-16479	46	13	labeled	label	VERB
crl-16479	46	14	as	as	ADP
crl-16479	46	15	“	"	PUNCT
crl-16479	46	16	nonprofessional	nonprofessional	ADJ
crl-16479	46	17	,	,	PUNCT
crl-16479	46	18	”	"	PUNCT
crl-16479	46	19	including	include	VERB
crl-16479	46	20	paraprofessionals	paraprofessional	NOUN
crl-16479	46	21	and	and	CCONJ
crl-16479	46	22	students	student	NOUN
crl-16479	46	23	;	;	PUNCT
crl-16479	46	24	“	"	PUNCT
crl-16479	46	25	generalist	generalist	NOUN
crl-16479	46	26	,	,	PUNCT
crl-16479	46	27	”	"	PUNCT
crl-16479	46	28	including	include	VERB
crl-16479	46	29	highly	highly	ADV
crl-16479	46	30	trained	train	VERB
crl-16479	46	31	paraprofessionals	paraprofessional	NOUN
crl-16479	46	32	and	and	CCONJ
crl-16479	46	33	librarians	librarian	NOUN
crl-16479	46	34	;	;	PUNCT
crl-16479	46	35	and	and	CCONJ
crl-16479	46	36	“	"	PUNCT
crl-16479	46	37	librarian	librarian	NOUN
crl-16479	46	38	.	.	PUNCT
crl-16479	46	39	”	"	PUNCT
crl-16479	47	1	although	although	SCONJ
crl-16479	47	2	the	the	DET
crl-16479	47	3	term	term	NOUN
crl-16479	47	4	generalist	generalist	NOUN
crl-16479	47	5	has	have	AUX
crl-16479	47	6	most	most	ADV
crl-16479	47	7	often	often	ADV
crl-16479	47	8	been	be	AUX
crl-16479	47	9	used	use	VERB
crl-16479	47	10	to	to	PART
crl-16479	47	11	describe	describe	VERB
crl-16479	47	12	a	a	DET
crl-16479	47	13	librarian	librarian	NOUN
crl-16479	47	14	without	without	ADP
crl-16479	47	15	specific	specific	ADJ
crl-16479	47	16	subjectbased	subjectbase	VERB
crl-16479	47	17	expertise	expertise	NOUN
crl-16479	47	18	,	,	PUNCT
crl-16479	47	19	we	we	PRON
crl-16479	47	20	decided	decide	VERB
crl-16479	47	21	to	to	PART
crl-16479	47	22	follow	follow	VERB
crl-16479	47	23	the	the	DET
crl-16479	47	24	vocabulary	vocabulary	NOUN
crl-16479	47	25	suggested	suggest	VERB
crl-16479	47	26	by	by	ADP
crl-16479	47	27	bracke	bracke	PROPN
crl-16479	47	28	et	et	PROPN
crl-16479	47	29	al	al	PROPN
crl-16479	47	30	.	.	PROPN
crl-16479	47	31	,9	,9	PUNCT
crl-16479	47	32	using	use	VERB
crl-16479	47	33	the	the	DET
crl-16479	47	34	term	term	NOUN
crl-16479	47	35	to	to	PART
crl-16479	47	36	designate	designate	VERB
crl-16479	47	37	the	the	DET
crl-16479	47	38	group	group	NOUN
crl-16479	47	39	composed	compose	VERB
crl-16479	47	40	of	of	ADP
crl-16479	47	41	both	both	DET
crl-16479	47	42	librarians	librarian	NOUN
crl-16479	47	43	and	and	CCONJ
crl-16479	47	44	well	well	ADV
crl-16479	47	45	-	-	PUNCT
crl-16479	47	46	trained	train	VERB
crl-16479	47	47	paraprofessionals	paraprofessional	NOUN
crl-16479	47	48	who	who	PRON
crl-16479	47	49	provide	provide	VERB
crl-16479	47	50	basic	basic	ADJ
crl-16479	47	51	reference	reference	NOUN
crl-16479	47	52	support	support	NOUN
crl-16479	47	53	.	.	PUNCT
crl-16479	48	1	table	table	NOUN
crl-16479	48	2	1	1	NUM
crl-16479	48	3	provides	provide	VERB
crl-16479	48	4	an	an	DET
crl-16479	48	5	overview	overview	NOUN
crl-16479	48	6	of	of	ADP
crl-16479	48	7	the	the	DET
crl-16479	48	8	classification	classification	NOUN
crl-16479	48	9	schemes	scheme	NOUN
crl-16479	48	10	used	use	VERB
crl-16479	48	11	in	in	ADP
crl-16479	48	12	the	the	DET
crl-16479	48	13	studies	study	NOUN
crl-16479	48	14	,	,	PUNCT
crl-16479	48	15	combined	combine	VERB
crl-16479	48	16	with	with	ADP
crl-16479	48	17	the	the	DET
crl-16479	48	18	recommended	recommend	VERB
crl-16479	48	19	staffing	staffing	NOUN
crl-16479	48	20	levels.10	levels.10	NOUN
crl-16479	48	21	using	use	VERB
crl-16479	48	22	this	this	DET
crl-16479	48	23	expertise	expertise	NOUN
crl-16479	48	24	-	-	PUNCT
crl-16479	48	25	based	base	VERB
crl-16479	48	26	matrix	matrix	NOUN
crl-16479	48	27	,	,	PUNCT
crl-16479	48	28	patterns	pattern	NOUN
crl-16479	48	29	emerge	emerge	VERB
crl-16479	48	30	in	in	ADP
crl-16479	48	31	the	the	DET
crl-16479	48	32	types	type	NOUN
crl-16479	48	33	of	of	ADP
crl-16479	48	34	questions	question	NOUN
crl-16479	48	35	deemed	deem	VERB
crl-16479	48	36	appropriate	appropriate	ADJ
crl-16479	48	37	for	for	ADP
crl-16479	48	38	different	different	ADJ
crl-16479	48	39	staffing	staffing	NOUN
crl-16479	48	40	levels	level	NOUN
crl-16479	48	41	.	.	PUNCT
crl-16479	49	1	•	•	NUM
crl-16479	49	2	“	"	PUNCT
crl-16479	49	3	nonprofessional	nonprofessional	ADJ
crl-16479	49	4	”	"	PUNCT
crl-16479	49	5	questions	question	NOUN
crl-16479	49	6	are	be	AUX
crl-16479	49	7	simple	simple	ADJ
crl-16479	49	8	directional	directional	ADJ
crl-16479	49	9	,	,	PUNCT
crl-16479	49	10	technical	technical	ADJ
crl-16479	49	11	,	,	PUNCT
crl-16479	49	12	and	and	CCONJ
crl-16479	49	13	policy	policy	NOUN
crl-16479	49	14	questions	question	NOUN
crl-16479	49	15	.	.	PUNCT
crl-16479	50	1	the	the	DET
crl-16479	50	2	warner	warner	PROPN
crl-16479	50	3	classification	classification	NOUN
crl-16479	50	4	includes	include	VERB
crl-16479	50	5	questions	question	NOUN
crl-16479	50	6	that	that	PRON
crl-16479	50	7	are	be	AUX
crl-16479	50	8	based	base	VERB
crl-16479	50	9	on	on	ADP
crl-16479	50	10	skill	skill	NOUN
crl-16479	50	11	and	and	CCONJ
crl-16479	50	12	are	be	AUX
crl-16479	50	13	answered	answer	VERB
crl-16479	50	14	the	the	DET
crl-16479	50	15	same	same	ADJ
crl-16479	50	16	way	way	NOUN
crl-16479	50	17	each	each	DET
crl-16479	50	18	time	time	NOUN
crl-16479	50	19	,	,	PUNCT
crl-16479	50	20	the	the	DET
crl-16479	50	21	type	type	NOUN
crl-16479	50	22	of	of	ADP
crl-16479	50	23	question	question	NOUN
crl-16479	50	24	that	that	PRON
crl-16479	50	25	could	could	AUX
crl-16479	50	26	easily	easily	ADV
crl-16479	50	27	be	be	AUX
crl-16479	50	28	answered	answer	VERB
crl-16479	50	29	with	with	ADP
crl-16479	50	30	a	a	DET
crl-16479	50	31	handout	handout	NOUN
crl-16479	50	32	.	.	PUNCT
crl-16479	51	1	these	these	DET
crl-16479	51	2	questions	question	NOUN
crl-16479	51	3	do	do	AUX
crl-16479	51	4	not	not	PART
crl-16479	51	5	involve	involve	VERB
crl-16479	51	6	advanced	advanced	ADJ
crl-16479	51	7	expertise	expertise	NOUN
crl-16479	51	8	,	,	PUNCT
crl-16479	51	9	and	and	CCONJ
crl-16479	51	10	some	some	PRON
crl-16479	51	11	are	be	AUX
crl-16479	51	12	basic	basic	ADJ
crl-16479	51	13	enough	enough	ADV
crl-16479	51	14	to	to	PART
crl-16479	51	15	be	be	AUX
crl-16479	51	16	classified	classify	VERB
crl-16479	51	17	as	as	ADP
crl-16479	51	18	directional	directional	ADJ
crl-16479	51	19	questions	question	NOUN
crl-16479	51	20	based	base	VERB
crl-16479	51	21	on	on	ADP
crl-16479	51	22	the	the	DET
crl-16479	51	23	rusa	rusa	ADJ
crl-16479	51	24	definition.11	definition.11	NOUN
crl-16479	51	25	there	there	PRON
crl-16479	51	26	was	be	VERB
crl-16479	51	27	agreement	agreement	NOUN
crl-16479	51	28	in	in	ADP
crl-16479	51	29	the	the	DET
crl-16479	51	30	studies	study	NOUN
crl-16479	51	31	reviewed	review	VERB
crl-16479	51	32	that	that	SCONJ
crl-16479	51	33	this	this	DET
crl-16479	51	34	level	level	NOUN
crl-16479	51	35	of	of	ADP
crl-16479	51	36	question	question	NOUN
crl-16479	51	37	did	do	AUX
crl-16479	51	38	not	not	PART
crl-16479	51	39	require	require	VERB
crl-16479	51	40	the	the	DET
crl-16479	51	41	expertise	expertise	NOUN
crl-16479	51	42	of	of	ADP
crl-16479	51	43	a	a	DET
crl-16479	51	44	librarian	librarian	NOUN
crl-16479	51	45	.	.	PUNCT
crl-16479	52	1	•	•	NUM
crl-16479	52	2	“	"	PUNCT
crl-16479	52	3	generalist	generalist	NOUN
crl-16479	52	4	”	"	PUNCT
crl-16479	52	5	questions	question	NOUN
crl-16479	52	6	include	include	VERB
crl-16479	52	7	simple	simple	ADJ
crl-16479	52	8	reference	reference	NOUN
crl-16479	52	9	questions	question	NOUN
crl-16479	52	10	such	such	ADJ
crl-16479	52	11	as	as	ADP
crl-16479	52	12	searching	search	VERB
crl-16479	52	13	the	the	DET
crl-16479	52	14	catalog	catalog	NOUN
crl-16479	52	15	and	and	CCONJ
crl-16479	52	16	databases	database	NOUN
crl-16479	52	17	.	.	PUNCT
crl-16479	53	1	these	these	DET
crl-16479	53	2	questions	question	NOUN
crl-16479	53	3	require	require	VERB
crl-16479	53	4	knowledge	knowledge	NOUN
crl-16479	53	5	of	of	ADP
crl-16479	53	6	the	the	DET
crl-16479	53	7	organization	organization	NOUN
crl-16479	53	8	of	of	ADP
crl-16479	53	9	the	the	DET
crl-16479	53	10	library	library	NOUN
crl-16479	53	11	and	and	CCONJ
crl-16479	53	12	the	the	DET
crl-16479	53	13	use	use	NOUN
crl-16479	53	14	of	of	ADP
crl-16479	53	15	multiple	multiple	ADJ
crl-16479	53	16	tools	tool	NOUN
crl-16479	53	17	.	.	PUNCT
crl-16479	54	1	in	in	ADP
crl-16479	54	2	the	the	DET
crl-16479	54	3	studies	study	NOUN
crl-16479	54	4	we	we	PRON
crl-16479	54	5	reviewed	review	VERB
crl-16479	54	6	,	,	PUNCT
crl-16479	54	7	there	there	PRON
crl-16479	54	8	was	be	VERB
crl-16479	54	9	no	no	DET
crl-16479	54	10	agreement	agreement	NOUN
crl-16479	54	11	on	on	ADP
crl-16479	54	12	the	the	DET
crl-16479	54	13	appropriate	appropriate	ADJ
crl-16479	54	14	staffing	staffing	NOUN
crl-16479	54	15	level	level	NOUN
crl-16479	54	16	for	for	ADP
crl-16479	54	17	these	these	DET
crl-16479	54	18	questions	question	NOUN
crl-16479	54	19	.	.	PUNCT
crl-16479	55	1	most	most	ADJ
crl-16479	55	2	researchers	researcher	NOUN
crl-16479	55	3	made	make	VERB
crl-16479	55	4	the	the	DET
crl-16479	55	5	case	case	NOUN
crl-16479	55	6	that	that	SCONJ
crl-16479	55	7	well	well	ADV
crl-16479	55	8	-	-	PUNCT
crl-16479	55	9	trained	train	VERB
crl-16479	55	10	nonprofessionals	nonprofessional	NOUN
crl-16479	55	11	could	could	AUX
crl-16479	55	12	adequately	adequately	ADV
crl-16479	55	13	answer	answer	VERB
crl-16479	55	14	or	or	CCONJ
crl-16479	55	15	refer	refer	VERB
crl-16479	55	16	these	these	DET
crl-16479	55	17	questions.12	questions.12	NOUN
crl-16479	55	18	the	the	DET
crl-16479	55	19	exceptions	exception	NOUN
crl-16479	55	20	were	be	AUX
crl-16479	55	21	the	the	DET
crl-16479	55	22	studies	study	NOUN
crl-16479	55	23	based	base	VERB
crl-16479	55	24	on	on	ADP
crl-16479	55	25	the	the	DET
crl-16479	55	26	read	read	NOUN
crl-16479	55	27	scale	scale	NOUN
crl-16479	55	28	published	publish	VERB
crl-16479	55	29	by	by	ADP
crl-16479	55	30	ward,13	ward,13	NOUN
crl-16479	55	31	who	who	PRON
crl-16479	55	32	designated	designate	VERB
crl-16479	55	33	this	this	DET
crl-16479	55	34	level	level	NOUN
crl-16479	55	35	as	as	ADP
crl-16479	55	36	being	be	AUX
crl-16479	55	37	appropriate	appropriate	ADJ
crl-16479	55	38	for	for	ADP
crl-16479	55	39	librarians	librarian	NOUN
crl-16479	55	40	,	,	PUNCT
crl-16479	55	41	and	and	CCONJ
crl-16479	55	42	gerlich	gerlich	VERB
crl-16479	55	43	et	et	PROPN
crl-16479	55	44	al	al	PROPN
crl-16479	55	45	.	.	PROPN
crl-16479	55	46	,	,	PUNCT
crl-16479	55	47	who	who	PRON
crl-16479	55	48	made	make	VERB
crl-16479	55	49	no	no	DET
crl-16479	55	50	explicit	explicit	ADJ
crl-16479	55	51	recommendation.14	recommendation.14	NOUN
crl-16479	55	52	•	•	DET
crl-16479	55	53	“	"	PUNCT
crl-16479	55	54	librarian	librarian	ADJ
crl-16479	55	55	”	"	PUNCT
crl-16479	55	56	questions	question	NOUN
crl-16479	55	57	require	require	VERB
crl-16479	55	58	advanced	advanced	ADJ
crl-16479	55	59	expertise	expertise	NOUN
crl-16479	55	60	,	,	PUNCT
crl-16479	55	61	either	either	CCONJ
crl-16479	55	62	advanced	advanced	ADJ
crl-16479	55	63	subject	subject	ADJ
crl-16479	55	64	962	962	NUM
crl-16479	55	65	c	c	NOUN
crl-16479	55	66	ollege	ollege	PROPN
crl-16479	55	67	&	&	CCONJ
crl-16479	55	68	r	r	PROPN
crl-16479	55	69	esearch	esearch	NOUN
crl-16479	55	70	lib	lib	PROPN
crl-16479	55	71	raries	rarie	VERB
crl-16479	55	72	n	n	PRON
crl-16479	55	73	ovem	ovem	PROPN
crl-16479	55	74	b	b	PROPN
crl-16479	55	75	er	er	INTJ
crl-16479	55	76	2015	2015	NUM
crl-16479	55	77	table	table	NOUN
crl-16479	55	78	1	1	NUM
crl-16479	55	79	classification	classification	NOUN
crl-16479	55	80	level	level	NOUN
crl-16479	55	81	nonprofessional	nonprofessional	ADJ
crl-16479	55	82	nonprofessional	nonprofessional	ADJ
crl-16479	55	83	or	or	CCONJ
crl-16479	55	84	student	student	NOUN
crl-16479	55	85	generalist	generalist	NOUN
crl-16479	55	86	librarian	librarian	ADJ
crl-16479	55	87	or	or	CCONJ
crl-16479	55	88	nonprofessional	nonprofessional	ADJ
crl-16479	55	89	librarian	librarian	PROPN
crl-16479	55	90	omaha	omaha	NOUN
crl-16479	55	91	classification	classification	NOUN
crl-16479	55	92	based	base	VERB
crl-16479	55	93	on	on	ADP
crl-16479	55	94	katz	katz	PROPN
crl-16479	55	95	but	but	CCONJ
crl-16479	55	96	relies	rely	VERB
crl-16479	55	97	heavily	heavily	ADV
crl-16479	55	98	on	on	ADP
crl-16479	55	99	the	the	DET
crl-16479	55	100	type	type	NOUN
crl-16479	55	101	of	of	ADP
crl-16479	55	102	resource	resource	NOUN
crl-16479	55	103	used	use	VERB
crl-16479	55	104	to	to	PART
crl-16479	55	105	answer	answer	VERB
crl-16479	55	106	the	the	DET
crl-16479	55	107	question	question	NOUN
crl-16479	55	108	.	.	PUNCT
crl-16479	56	1	uses	use	VERB
crl-16479	56	2	time	time	NOUN
crl-16479	56	3	as	as	ADP
crl-16479	56	4	a	a	DET
crl-16479	56	5	measure	measure	NOUN
crl-16479	56	6	of	of	ADP
crl-16479	56	7	complexity	complexity	NOUN
crl-16479	56	8	.	.	PUNCT
crl-16479	57	1	(	(	PUNCT
crl-16479	57	2	saint	saint	PROPN
crl-16479	57	3	clair	clair	PROPN
crl-16479	57	4	,	,	PUNCT
crl-16479	57	5	aluri	aluri	PROPN
crl-16479	57	6	,	,	PUNCT
crl-16479	57	7	and	and	CCONJ
crl-16479	57	8	pastine	pastine	ADJ
crl-16479	57	9	1977	1977	NUM
crl-16479	57	10	)	)	PUNCT
crl-16479	57	11	directional	directional	ADJ
crl-16479	57	12	and	and	CCONJ
crl-16479	57	13	instructional	instructional	ADJ
crl-16479	57	14	some	some	DET
crl-16479	57	15	reference	reference	NOUN
crl-16479	57	16	some	some	PRON
crl-16479	57	17	and	and	CCONJ
crl-16479	57	18	extended	extended	ADJ
crl-16479	57	19	reference	reference	NOUN
crl-16479	57	20	directions	direction	NOUN
crl-16479	57	21	to	to	ADP
crl-16479	57	22	known	know	VERB
crl-16479	57	23	items	item	NOUN
crl-16479	57	24	,	,	PUNCT
crl-16479	57	25	how	how	SCONJ
crl-16479	57	26	to	to	PART
crl-16479	57	27	locate	locate	VERB
crl-16479	57	28	items	item	NOUN
crl-16479	57	29	in	in	ADP
crl-16479	57	30	the	the	DET
crl-16479	57	31	library	library	NOUN
crl-16479	57	32	,	,	PUNCT
crl-16479	57	33	how	how	SCONJ
crl-16479	57	34	to	to	PART
crl-16479	57	35	use	use	VERB
crl-16479	57	36	the	the	DET
crl-16479	57	37	catalog	catalog	NOUN
crl-16479	57	38	,	,	PUNCT
crl-16479	57	39	how	how	SCONJ
crl-16479	57	40	to	to	PART
crl-16479	57	41	use	use	VERB
crl-16479	57	42	an	an	DET
crl-16479	57	43	index	index	NOUN
crl-16479	57	44	,	,	PUNCT
crl-16479	57	45	and	and	CCONJ
crl-16479	57	46	support	support	NOUN
crl-16479	57	47	for	for	ADP
crl-16479	57	48	library	library	NOUN
crl-16479	57	49	-	-	PUNCT
crl-16479	57	50	oriented	orient	VERB
crl-16479	57	51	assignments	assignment	NOUN
crl-16479	57	52	.	.	PUNCT
crl-16479	58	1	ready	ready	ADJ
crl-16479	58	2	reference	reference	NOUN
crl-16479	58	3	,	,	PUNCT
crl-16479	58	4	books	book	NOUN
crl-16479	58	5	on	on	ADP
crl-16479	58	6	a	a	DET
crl-16479	58	7	topic	topic	NOUN
crl-16479	58	8	,	,	PUNCT
crl-16479	58	9	questions	question	NOUN
crl-16479	58	10	that	that	PRON
crl-16479	58	11	use	use	VERB
crl-16479	58	12	materials	material	NOUN
crl-16479	58	13	in	in	ADP
crl-16479	58	14	vertical	vertical	ADJ
crl-16479	58	15	files	file	NOUN
crl-16479	58	16	,	,	PUNCT
crl-16479	58	17	questions	question	NOUN
crl-16479	58	18	that	that	PRON
crl-16479	58	19	are	be	AUX
crl-16479	58	20	repetitive	repetitive	ADJ
crl-16479	58	21	from	from	ADP
crl-16479	58	22	semester	semester	NOUN
crl-16479	58	23	to	to	PART
crl-16479	58	24	semester	semester	VERB
crl-16479	58	25	.	.	PUNCT
crl-16479	59	1	(	(	PUNCT
crl-16479	59	2	nonprofessional	nonprofessional	ADJ
crl-16479	59	3	with	with	ADP
crl-16479	59	4	referral	referral	NOUN
crl-16479	59	5	)	)	PUNCT
crl-16479	59	6	require	require	VERB
crl-16479	59	7	an	an	DET
crl-16479	59	8	interview	interview	NOUN
crl-16479	59	9	and	and	CCONJ
crl-16479	59	10	generally	generally	ADV
crl-16479	59	11	require	require	VERB
crl-16479	59	12	more	more	ADJ
crl-16479	59	13	than	than	ADP
crl-16479	59	14	5	5	NUM
crl-16479	59	15	minutes	minute	NOUN
crl-16479	59	16	to	to	PART
crl-16479	59	17	answer	answer	VERB
crl-16479	59	18	.	.	PUNCT
crl-16479	60	1	warner	warner	PROPN
crl-16479	60	2	scale	scale	NOUN
crl-16479	60	3	based	base	VERB
crl-16479	60	4	primarily	primarily	ADV
crl-16479	60	5	on	on	ADP
crl-16479	60	6	the	the	DET
crl-16479	60	7	skill	skill	NOUN
crl-16479	60	8	-	-	PUNCT
crl-16479	60	9	level	level	NOUN
crl-16479	60	10	required	require	VERB
crl-16479	60	11	to	to	PART
crl-16479	60	12	answer	answer	VERB
crl-16479	60	13	the	the	DET
crl-16479	60	14	question	question	NOUN
crl-16479	60	15	,	,	PUNCT
crl-16479	60	16	although	although	SCONJ
crl-16479	60	17	time	time	NOUN
crl-16479	60	18	is	be	AUX
crl-16479	60	19	a	a	DET
crl-16479	60	20	factor	factor	NOUN
crl-16479	60	21	considered	consider	VERB
crl-16479	60	22	.	.	PUNCT
crl-16479	61	1	(	(	PUNCT
crl-16479	61	2	warner	warner	PROPN
crl-16479	61	3	2001	2001	NUM
crl-16479	61	4	)	)	PUNCT
crl-16479	61	5	(	(	PUNCT
crl-16479	61	6	henry	henry	PROPN
crl-16479	61	7	and	and	CCONJ
crl-16479	61	8	neville	neville	PROPN
crl-16479	61	9	2008	2008	NUM
crl-16479	61	10	)	)	PUNCT
crl-16479	61	11	nonresource	nonresource	PROPN
crl-16479	61	12	&	&	CCONJ
crl-16479	61	13	skill	skill	NOUN
crl-16479	61	14	-	-	PUNCT
crl-16479	61	15	based	base	VERB
crl-16479	61	16	strategy	strategy	NOUN
crl-16479	61	17	-	-	PUNCT
crl-16479	61	18	based	base	VERB
crl-16479	61	19	consultation	consultation	NOUN
crl-16479	61	20	do	do	AUX
crl-16479	61	21	not	not	PART
crl-16479	61	22	require	require	VERB
crl-16479	61	23	a	a	DET
crl-16479	61	24	resource	resource	NOUN
crl-16479	61	25	to	to	PART
crl-16479	61	26	answer	answer	VERB
crl-16479	61	27	and	and	CCONJ
crl-16479	61	28	might	might	AUX
crl-16479	61	29	be	be	AUX
crl-16479	61	30	answered	answer	VERB
crl-16479	61	31	by	by	ADP
crl-16479	61	32	a	a	DET
crl-16479	61	33	sign	sign	NOUN
crl-16479	61	34	or	or	CCONJ
crl-16479	61	35	help	help	VERB
crl-16479	61	36	sheet	sheet	NOUN
crl-16479	61	37	;	;	PUNCT
crl-16479	61	38	may	may	AUX
crl-16479	61	39	be	be	AUX
crl-16479	61	40	answered	answer	VERB
crl-16479	61	41	by	by	ADP
crl-16479	61	42	a	a	DET
crl-16479	61	43	demonstration	demonstration	NOUN
crl-16479	61	44	or	or	CCONJ
crl-16479	61	45	a	a	DET
crl-16479	61	46	welldeveloped	welldevelope	VERB
crl-16479	61	47	set	set	NOUN
crl-16479	61	48	of	of	ADP
crl-16479	61	49	directions	direction	NOUN
crl-16479	61	50	.	.	PUNCT
crl-16479	62	1	the	the	DET
crl-16479	62	2	same	same	ADJ
crl-16479	62	3	question	question	NOUN
crl-16479	62	4	gets	get	VERB
crl-16479	62	5	the	the	DET
crl-16479	62	6	same	same	ADJ
crl-16479	62	7	answer	answer	NOUN
crl-16479	62	8	every	every	DET
crl-16479	62	9	time	time	NOUN
crl-16479	62	10	.	.	PUNCT
crl-16479	63	1	require	require	VERB
crl-16479	63	2	the	the	DET
crl-16479	63	3	formulation	formulation	NOUN
crl-16479	63	4	of	of	ADP
crl-16479	63	5	a	a	DET
crl-16479	63	6	strategy	strategy	NOUN
crl-16479	63	7	and	and	CCONJ
crl-16479	63	8	may	may	AUX
crl-16479	63	9	require	require	VERB
crl-16479	63	10	individualized	individualized	ADJ
crl-16479	63	11	subject	subject	ADJ
crl-16479	63	12	approaches	approach	NOUN
crl-16479	63	13	.	.	PUNCT
crl-16479	64	1	(	(	PUNCT
crl-16479	64	2	nonprofessional	nonprofessional	ADJ
crl-16479	64	3	with	with	ADP
crl-16479	64	4	referral	referral	NOUN
crl-16479	64	5	)	)	PUNCT
crl-16479	64	6	typically	typically	ADV
crl-16479	64	7	longer	long	ADV
crl-16479	64	8	and	and	CCONJ
crl-16479	64	9	more	more	ADV
crl-16479	64	10	complex	complex	ADJ
crl-16479	64	11	.	.	PUNCT
crl-16479	65	1	ryan	ryan	PROPN
crl-16479	65	2	classification	classification	NOUN
crl-16479	65	3	based	base	VERB
crl-16479	65	4	primarily	primarily	ADV
crl-16479	65	5	on	on	ADP
crl-16479	65	6	the	the	DET
crl-16479	65	7	number	number	NOUN
crl-16479	65	8	and	and	CCONJ
crl-16479	65	9	type	type	NOUN
crl-16479	65	10	of	of	ADP
crl-16479	65	11	resources	resource	NOUN
crl-16479	65	12	used	use	VERB
crl-16479	65	13	to	to	PART
crl-16479	65	14	answer	answer	VERB
crl-16479	65	15	a	a	DET
crl-16479	65	16	question	question	NOUN
crl-16479	65	17	.	.	PUNCT
crl-16479	66	1	(	(	PUNCT
crl-16479	66	2	ryan	ryan	PROPN
crl-16479	66	3	2008	2008	NUM
crl-16479	66	4	)	)	PUNCT
crl-16479	66	5	directional	directional	ADJ
crl-16479	66	6	,	,	PUNCT
crl-16479	66	7	technology	technology	NOUN
crl-16479	66	8	,	,	PUNCT
crl-16479	66	9	and	and	CCONJ
crl-16479	66	10	lookup	lookup	NOUN
crl-16479	66	11	some	some	DET
crl-16479	66	12	reference	reference	NOUN
crl-16479	66	13	questions	question	NOUN
crl-16479	66	14	(	(	PUNCT
crl-16479	66	15	involving	involve	VERB
crl-16479	66	16	few	few	ADJ
crl-16479	66	17	resources	resource	NOUN
crl-16479	66	18	)	)	PUNCT
crl-16479	66	19	some	some	DET
crl-16479	66	20	reference	reference	NOUN
crl-16479	66	21	questions	question	NOUN
crl-16479	66	22	giving	give	VERB
crl-16479	66	23	directions	direction	NOUN
crl-16479	66	24	,	,	PUNCT
crl-16479	66	25	quick	quick	ADJ
crl-16479	66	26	internet	internet	NOUN
crl-16479	66	27	searches	search	NOUN
crl-16479	66	28	,	,	PUNCT
crl-16479	66	29	technology	technology	NOUN
crl-16479	66	30	,	,	PUNCT
crl-16479	66	31	and	and	CCONJ
crl-16479	66	32	quick	quick	ADJ
crl-16479	66	33	lookups	lookup	NOUN
crl-16479	66	34	in	in	ADP
crl-16479	66	35	the	the	DET
crl-16479	66	36	catalog	catalog	NOUN
crl-16479	66	37	.	.	PUNCT
crl-16479	67	1	determine	determine	VERB
crl-16479	67	2	if	if	SCONJ
crl-16479	67	3	the	the	DET
crl-16479	67	4	library	library	NOUN
crl-16479	67	5	owns	own	VERB
crl-16479	67	6	a	a	DET
crl-16479	67	7	journal	journal	NOUN
crl-16479	67	8	,	,	PUNCT
crl-16479	67	9	answers	answer	NOUN
crl-16479	67	10	that	that	PRON
crl-16479	67	11	can	can	AUX
crl-16479	67	12	be	be	AUX
crl-16479	67	13	provided	provide	VERB
crl-16479	67	14	with	with	ADP
crl-16479	67	15	personal	personal	ADJ
crl-16479	67	16	knowledge	knowledge	NOUN
crl-16479	67	17	alone	alone	ADV
crl-16479	67	18	,	,	PUNCT
crl-16479	67	19	guide	guide	VERB
crl-16479	67	20	to	to	PART
crl-16479	67	21	correct	correct	VERB
crl-16479	67	22	databases	database	NOUN
crl-16479	67	23	,	,	PUNCT
crl-16479	67	24	help	help	VERB
crl-16479	67	25	searching	search	VERB
crl-16479	67	26	the	the	DET
crl-16479	67	27	catalog	catalog	NOUN
crl-16479	67	28	,	,	PUNCT
crl-16479	67	29	help	help	VERB
crl-16479	67	30	with	with	ADP
crl-16479	67	31	citations	citation	NOUN
crl-16479	67	32	,	,	PUNCT
crl-16479	67	33	help	help	VERB
crl-16479	67	34	searching	search	VERB
crl-16479	67	35	databases	database	NOUN
crl-16479	67	36	.	.	PUNCT
crl-16479	68	1	(	(	PUNCT
crl-16479	68	2	nonprofessional	nonprofessional	ADJ
crl-16479	68	3	)	)	PUNCT
crl-16479	68	4	deemed	deem	VERB
crl-16479	68	5	potentially	potentially	ADV
crl-16479	68	6	complicated	complicate	VERB
crl-16479	68	7	enough	enough	ADV
crl-16479	68	8	to	to	PART
crl-16479	68	9	be	be	AUX
crl-16479	68	10	referred	refer	VERB
crl-16479	68	11	to	to	ADP
crl-16479	68	12	a	a	DET
crl-16479	68	13	librarian	librarian	NOUN
crl-16479	68	14	.	.	PUNCT
crl-16479	69	1	answered	answer	VERB
crl-16479	69	2	with	with	ADP
crl-16479	69	3	0–17	0–17	PROPN
crl-16479	69	4	sources	source	NOUN
crl-16479	69	5	.	.	PUNCT
crl-16479	70	1	read	read	NOUN
crl-16479	70	2	scale	scale	NOUN
crl-16479	70	3	based	base	VERB
crl-16479	70	4	on	on	ADP
crl-16479	70	5	katz	katz	PROPN
crl-16479	70	6	,	,	PUNCT
crl-16479	70	7	uses	use	VERB
crl-16479	70	8	knowledge	knowledge	NOUN
crl-16479	70	9	,	,	PUNCT
crl-16479	70	10	skills	skill	NOUN
crl-16479	70	11	,	,	PUNCT
crl-16479	70	12	and	and	CCONJ
crl-16479	70	13	expertise	expertise	NOUN
crl-16479	70	14	required	require	VERB
crl-16479	70	15	to	to	PART
crl-16479	70	16	answer	answer	VERB
crl-16479	70	17	questions	question	NOUN
crl-16479	70	18	.	.	PUNCT
crl-16479	71	1	(	(	PUNCT
crl-16479	71	2	gerlich	gerlich	NOUN
crl-16479	71	3	and	and	CCONJ
crl-16479	71	4	berard	berard	PROPN
crl-16479	71	5	2010	2010	NUM
crl-16479	71	6	)	)	PUNCT
crl-16479	71	7	(	(	PUNCT
crl-16479	71	8	ward	ward	NOUN
crl-16479	71	9	and	and	CCONJ
crl-16479	71	10	phetteplace	phetteplace	NOUN
crl-16479	71	11	2012	2012	NUM
crl-16479	71	12	)	)	PUNCT
crl-16479	71	13	level	level	NOUN
crl-16479	71	14	1–2	1–2	NUM
crl-16479	71	15	level	level	NOUN
crl-16479	71	16	3	3	NUM
crl-16479	71	17	level	level	NOUN
crl-16479	71	18	4	4	NUM
crl-16479	71	19	-	-	SYM
crl-16479	71	20	6	6	NUM
crl-16479	71	21	require	require	NOUN
crl-16479	71	22	minimal	minimal	ADJ
crl-16479	71	23	knowledge	knowledge	NOUN
crl-16479	71	24	,	,	PUNCT
crl-16479	71	25	skills	skill	NOUN
crl-16479	71	26	and	and	CCONJ
crl-16479	71	27	expertise	expertise	NOUN
crl-16479	71	28	.	.	PUNCT
crl-16479	72	1	directional	directional	ADJ
crl-16479	72	2	inquiries	inquiry	NOUN
crl-16479	72	3	,	,	PUNCT
crl-16479	72	4	call	call	VERB
crl-16479	72	5	number	number	NOUN
crl-16479	72	6	inquiries	inquiry	NOUN
crl-16479	72	7	,	,	PUNCT
crl-16479	72	8	item	item	NOUN
crl-16479	72	9	location	location	NOUN
crl-16479	72	10	,	,	PUNCT
crl-16479	72	11	minor	minor	ADJ
crl-16479	72	12	computer	computer	NOUN
crl-16479	72	13	help	help	NOUN
crl-16479	72	14	,	,	PUNCT
crl-16479	72	15	general	general	ADJ
crl-16479	72	16	library	library	NOUN
crl-16479	72	17	or	or	CCONJ
crl-16479	72	18	policy	policy	NOUN
crl-16479	72	19	information	information	NOUN
crl-16479	72	20	.	.	PUNCT
crl-16479	73	1	require	require	VERB
crl-16479	73	2	some	some	DET
crl-16479	73	3	time	time	NOUN
crl-16479	73	4	and	and	CCONJ
crl-16479	73	5	effort	effort	NOUN
crl-16479	73	6	.	.	PUNCT
crl-16479	74	1	require	require	VERB
crl-16479	74	2	specific	specific	ADJ
crl-16479	74	3	reference	reference	NOUN
crl-16479	74	4	resources	resource	NOUN
crl-16479	74	5	,	,	PUNCT
crl-16479	74	6	basic	basic	ADJ
crl-16479	74	7	instruction	instruction	NOUN
crl-16479	74	8	on	on	ADP
crl-16479	74	9	searching	search	VERB
crl-16479	74	10	the	the	DET
crl-16479	74	11	online	online	ADJ
crl-16479	74	12	catalog	catalog	NOUN
crl-16479	74	13	,	,	PUNCT
crl-16479	74	14	direction	direction	NOUN
crl-16479	74	15	to	to	ADP
crl-16479	74	16	relevant	relevant	ADJ
crl-16479	74	17	subject	subject	ADJ
crl-16479	74	18	bases	basis	NOUN
crl-16479	74	19	,	,	PUNCT
crl-16479	74	20	more	more	ADV
crl-16479	74	21	complex	complex	ADJ
crl-16479	74	22	technical	technical	ADJ
crl-16479	74	23	problems	problem	NOUN
crl-16479	74	24	.	.	PUNCT
crl-16479	75	1	(	(	PUNCT
crl-16479	75	2	gerlich	gerlich	NOUN
crl-16479	75	3	and	and	CCONJ
crl-16479	75	4	berard	berard	PROPN
crl-16479	75	5	–	–	PUNCT
crl-16479	75	6	no	no	DET
crl-16479	75	7	recommendation	recommendation	NOUN
crl-16479	75	8	ward	ward	NOUN
crl-16479	75	9	–	–	PUNCT
crl-16479	75	10	librarian	librarian	ADJ
crl-16479	75	11	)	)	PUNCT
crl-16479	75	12	reference	reference	NOUN
crl-16479	75	13	knowledge	knowledge	NOUN
crl-16479	75	14	and	and	CCONJ
crl-16479	75	15	skills	skill	NOUN
crl-16479	75	16	needed	need	VERB
crl-16479	75	17	,	,	PUNCT
crl-16479	75	18	complex	complex	ADJ
crl-16479	75	19	searches	search	NOUN
crl-16479	75	20	,	,	PUNCT
crl-16479	75	21	services	service	NOUN
crl-16479	75	22	outside	outside	ADP
crl-16479	75	23	reference	reference	NOUN
crl-16479	75	24	,	,	PUNCT
crl-16479	75	25	consultation	consultation	NOUN
crl-16479	75	26	,	,	PUNCT
crl-16479	75	27	more	more	ADV
crl-16479	75	28	cooperative	cooperative	ADJ
crl-16479	75	29	in	in	ADP
crl-16479	75	30	nature	nature	NOUN
crl-16479	75	31	,	,	PUNCT
crl-16479	75	32	“	"	PUNCT
crl-16479	75	33	false	false	ADJ
crl-16479	75	34	leads	lead	NOUN
crl-16479	75	35	,	,	PUNCT
crl-16479	75	36	”	"	PUNCT
crl-16479	75	37	interdisciplinary	interdisciplinary	ADJ
crl-16479	75	38	research	research	NOUN
crl-16479	75	39	,	,	PUNCT
crl-16479	75	40	graduate	graduate	NOUN
crl-16479	75	41	research	research	NOUN
crl-16479	75	42	,	,	PUNCT
crl-16479	75	43	and	and	CCONJ
crl-16479	75	44	primary	primary	ADJ
crl-16479	75	45	documents	document	NOUN
crl-16479	75	46	may	may	AUX
crl-16479	75	47	be	be	AUX
crl-16479	75	48	used	use	VERB
crl-16479	75	49	.	.	PUNCT
crl-16479	76	1	gvsu	gvsu	PROPN
crl-16479	76	2	categories	category	NOUN
crl-16479	76	3	based	base	VERB
crl-16479	76	4	on	on	ADP
crl-16479	76	5	katz	katz	PROPN
crl-16479	76	6	but	but	CCONJ
crl-16479	76	7	primarily	primarily	ADV
crl-16479	76	8	uses	use	VERB
crl-16479	76	9	the	the	DET
crl-16479	76	10	skill	skill	NOUN
crl-16479	76	11	level	level	NOUN
crl-16479	76	12	required	require	VERB
crl-16479	76	13	to	to	PART
crl-16479	76	14	answer	answer	VERB
crl-16479	76	15	the	the	DET
crl-16479	76	16	question	question	NOUN
crl-16479	76	17	,	,	PUNCT
crl-16479	76	18	although	although	SCONJ
crl-16479	76	19	resources	resource	NOUN
crl-16479	76	20	used	use	VERB
crl-16479	76	21	are	be	AUX
crl-16479	76	22	a	a	DET
crl-16479	76	23	factor	factor	NOUN
crl-16479	76	24	.	.	PUNCT
crl-16479	77	1	(	(	PUNCT
crl-16479	77	2	bravender	bravender	PROPN
crl-16479	77	3	,	,	PUNCT
crl-16479	77	4	lyon	lyon	PROPN
crl-16479	77	5	,	,	PUNCT
crl-16479	77	6	and	and	CCONJ
crl-16479	77	7	molaro	molaro	NOUN
crl-16479	77	8	2012	2012	NUM
crl-16479	77	9	)	)	PUNCT
crl-16479	77	10	directional	directional	ADJ
crl-16479	77	11	,	,	PUNCT
crl-16479	77	12	technical	technical	ADJ
crl-16479	77	13	or	or	CCONJ
crl-16479	77	14	policy	policy	NOUN
crl-16479	77	15	ready	ready	ADJ
crl-16479	77	16	reference	reference	NOUN
crl-16479	77	17	&	&	CCONJ
crl-16479	77	18	citations	citation	NOUN
crl-16479	77	19	reference	reference	NOUN
crl-16479	77	20	can	can	AUX
crl-16479	77	21	be	be	AUX
crl-16479	77	22	answered	answer	VERB
crl-16479	77	23	without	without	ADP
crl-16479	77	24	library	library	ADJ
crl-16479	77	25	resources	resource	NOUN
crl-16479	77	26	including	include	VERB
crl-16479	77	27	computer	computer	NOUN
crl-16479	77	28	-	-	PUNCT
crl-16479	77	29	skill	skill	NOUN
crl-16479	77	30	–	–	PUNCT
crl-16479	77	31	based	base	VERB
crl-16479	77	32	.	.	PUNCT
crl-16479	78	1	can	can	AUX
crl-16479	78	2	be	be	AUX
crl-16479	78	3	answered	answer	VERB
crl-16479	78	4	with	with	ADP
crl-16479	78	5	one	one	NUM
crl-16479	78	6	or	or	CCONJ
crl-16479	78	7	two	two	NUM
crl-16479	78	8	facts	fact	NOUN
crl-16479	78	9	or	or	CCONJ
crl-16479	78	10	with	with	ADP
crl-16479	78	11	other	other	ADJ
crl-16479	78	12	brief	brief	ADJ
crl-16479	78	13	information	information	NOUN
crl-16479	78	14	usually	usually	ADV
crl-16479	78	15	with	with	ADP
crl-16479	78	16	reference	reference	NOUN
crl-16479	78	17	to	to	ADP
crl-16479	78	18	library	library	ADJ
crl-16479	78	19	resources	resource	NOUN
crl-16479	78	20	,	,	PUNCT
crl-16479	78	21	related	relate	VERB
crl-16479	78	22	to	to	ADP
crl-16479	78	23	citation	citation	NOUN
crl-16479	78	24	formatting	formatting	NOUN
crl-16479	78	25	and	and	CCONJ
crl-16479	78	26	bibliographic	bibliographic	ADJ
crl-16479	78	27	management	management	NOUN
crl-16479	78	28	software	software	NOUN
crl-16479	78	29	.	.	PUNCT
crl-16479	79	1	(	(	PUNCT
crl-16479	79	2	nonprofessional	nonprofessional	ADJ
crl-16479	79	3	)	)	PUNCT
crl-16479	79	4	require	require	VERB
crl-16479	79	5	the	the	DET
crl-16479	79	6	development	development	NOUN
crl-16479	79	7	of	of	ADP
crl-16479	79	8	a	a	DET
crl-16479	79	9	strategy	strategy	NOUN
crl-16479	79	10	.	.	PUNCT
crl-16479	80	1	implications	implication	NOUN
crl-16479	80	2	for	for	ADP
crl-16479	80	3	practice	practice	NOUN
crl-16479	80	4	963	963	NUM
crl-16479	80	5	knowledge	knowledge	NOUN
crl-16479	80	6	or	or	CCONJ
crl-16479	80	7	expertise	expertise	NOUN
crl-16479	80	8	related	relate	VERB
crl-16479	80	9	to	to	ADP
crl-16479	80	10	the	the	DET
crl-16479	80	11	research	research	NOUN
crl-16479	80	12	process	process	NOUN
crl-16479	80	13	,	,	PUNCT
crl-16479	80	14	including	include	VERB
crl-16479	80	15	formulating	formulate	VERB
crl-16479	80	16	research	research	NOUN
crl-16479	80	17	questions	question	NOUN
crl-16479	80	18	and	and	CCONJ
crl-16479	80	19	developing	develop	VERB
crl-16479	80	20	paper	paper	NOUN
crl-16479	80	21	topics	topic	NOUN
crl-16479	80	22	.	.	PUNCT
crl-16479	81	1	these	these	DET
crl-16479	81	2	questions	question	NOUN
crl-16479	81	3	are	be	AUX
crl-16479	81	4	often	often	ADV
crl-16479	81	5	poorly	poorly	ADV
crl-16479	81	6	defined	define	VERB
crl-16479	81	7	,	,	PUNCT
crl-16479	81	8	requiring	require	VERB
crl-16479	81	9	some	some	DET
crl-16479	81	10	discussion	discussion	NOUN
crl-16479	81	11	to	to	PART
crl-16479	81	12	uncover	uncover	VERB
crl-16479	81	13	the	the	DET
crl-16479	81	14	true	true	ADJ
crl-16479	81	15	question	question	NOUN
crl-16479	81	16	.	.	PUNCT
crl-16479	82	1	there	there	PRON
crl-16479	82	2	was	be	VERB
crl-16479	82	3	complete	complete	ADJ
crl-16479	82	4	agreement	agreement	NOUN
crl-16479	82	5	among	among	ADP
crl-16479	82	6	the	the	DET
crl-16479	82	7	studies	study	NOUN
crl-16479	82	8	that	that	SCONJ
crl-16479	82	9	these	these	DET
crl-16479	82	10	questions	question	NOUN
crl-16479	82	11	require	require	VERB
crl-16479	82	12	the	the	DET
crl-16479	82	13	expertise	expertise	NOUN
crl-16479	82	14	of	of	ADP
crl-16479	82	15	a	a	DET
crl-16479	82	16	librarian	librarian	NOUN
crl-16479	82	17	.	.	PUNCT
crl-16479	83	1	the	the	DET
crl-16479	83	2	generalist	generalist	ADJ
crl-16479	83	3	questions	question	NOUN
crl-16479	83	4	are	be	AUX
crl-16479	83	5	the	the	DET
crl-16479	83	6	most	most	ADV
crl-16479	83	7	difficult	difficult	ADJ
crl-16479	83	8	to	to	PART
crl-16479	83	9	assign	assign	VERB
crl-16479	83	10	uniformly	uniformly	ADV
crl-16479	83	11	to	to	ADP
crl-16479	83	12	a	a	DET
crl-16479	83	13	staffing	staffing	NOUN
crl-16479	83	14	level	level	NOUN
crl-16479	83	15	and	and	CCONJ
crl-16479	83	16	also	also	ADV
crl-16479	83	17	pose	pose	VERB
crl-16479	83	18	the	the	DET
crl-16479	83	19	greatest	great	ADJ
crl-16479	83	20	challenges	challenge	NOUN
crl-16479	83	21	for	for	ADP
crl-16479	83	22	developing	develop	VERB
crl-16479	83	23	cost	cost	NOUN
crl-16479	83	24	-	-	PUNCT
crl-16479	83	25	effective	effective	ADJ
crl-16479	83	26	reference	reference	NOUN
crl-16479	83	27	staffing	staffing	NOUN
crl-16479	83	28	models	model	NOUN
crl-16479	83	29	.	.	PUNCT
crl-16479	84	1	the	the	DET
crl-16479	84	2	problem	problem	NOUN
crl-16479	84	3	,	,	PUNCT
crl-16479	84	4	as	as	SCONJ
crl-16479	84	5	katz	katz	PROPN
crl-16479	84	6	points	point	VERB
crl-16479	84	7	out	out	ADP
crl-16479	84	8	,	,	PUNCT
crl-16479	84	9	is	be	AUX
crl-16479	84	10	that	that	SCONJ
crl-16479	84	11	“	"	PUNCT
crl-16479	84	12	often	often	ADV
crl-16479	84	13	the	the	DET
crl-16479	84	14	simple	simple	ADJ
crl-16479	84	15	questions	question	NOUN
crl-16479	84	16	can	can	AUX
crl-16479	84	17	develop	develop	VERB
crl-16479	84	18	into	into	ADP
crl-16479	84	19	complex	complex	ADJ
crl-16479	84	20	ones	one	NOUN
crl-16479	84	21	requiring	require	VERB
crl-16479	84	22	professional	professional	ADJ
crl-16479	84	23	aid	aid	NOUN
crl-16479	84	24	.	.	PUNCT
crl-16479	85	1	”15	”15	PROPN
crl-16479	85	2	halldorrson	halldorrson	PROPN
crl-16479	85	3	estimated	estimate	VERB
crl-16479	85	4	that	that	SCONJ
crl-16479	85	5	20	20	NUM
crl-16479	85	6	to	to	PART
crl-16479	85	7	25	25	NUM
crl-16479	85	8	percent	percent	NOUN
crl-16479	85	9	of	of	ADP
crl-16479	85	10	questions	question	NOUN
crl-16479	85	11	posed	pose	VERB
crl-16479	85	12	during	during	ADP
crl-16479	85	13	a	a	DET
crl-16479	85	14	reference	reference	NOUN
crl-16479	85	15	transaction	transaction	NOUN
crl-16479	85	16	may	may	AUX
crl-16479	85	17	not	not	PART
crl-16479	85	18	represent	represent	VERB
crl-16479	85	19	the	the	DET
crl-16479	85	20	user	user	NOUN
crl-16479	85	21	’s	’s	PART
crl-16479	85	22	actual	actual	ADJ
crl-16479	85	23	information	information	NOUN
crl-16479	85	24	need.16	need.16	INTJ
crl-16479	85	25	in	in	ADP
crl-16479	85	26	a	a	DET
crl-16479	85	27	study	study	NOUN
crl-16479	85	28	he	he	PRON
crl-16479	85	29	conducted	conduct	VERB
crl-16479	85	30	to	to	PART
crl-16479	85	31	compare	compare	VERB
crl-16479	85	32	librarians	librarian	NOUN
crl-16479	85	33	and	and	CCONJ
crl-16479	85	34	nonprofessionals	nonprofessional	NOUN
crl-16479	85	35	,	,	PUNCT
crl-16479	85	36	he	he	PRON
crl-16479	85	37	found	find	VERB
crl-16479	85	38	that	that	SCONJ
crl-16479	85	39	nonprofessionals	nonprofessional	NOUN
crl-16479	85	40	were	be	AUX
crl-16479	85	41	significantly	significantly	ADV
crl-16479	85	42	more	more	ADV
crl-16479	85	43	likely	likely	ADJ
crl-16479	85	44	to	to	PART
crl-16479	85	45	answer	answer	VERB
crl-16479	85	46	questions	question	NOUN
crl-16479	85	47	as	as	SCONJ
crl-16479	85	48	presented	present	VERB
crl-16479	85	49	rather	rather	ADV
crl-16479	85	50	than	than	ADP
crl-16479	85	51	probe	probe	VERB
crl-16479	85	52	for	for	ADP
crl-16479	85	53	the	the	DET
crl-16479	85	54	actual	actual	ADJ
crl-16479	85	55	information	information	NOUN
crl-16479	85	56	need	need	VERB
crl-16479	85	57	and	and	CCONJ
crl-16479	85	58	often	often	ADV
crl-16479	85	59	failed	fail	VERB
crl-16479	85	60	to	to	PART
crl-16479	85	61	refer	refer	VERB
crl-16479	85	62	questions	question	NOUN
crl-16479	85	63	appropriately	appropriately	ADV
crl-16479	85	64	.	.	PUNCT
crl-16479	86	1	as	as	ADP
crl-16479	86	2	a	a	DET
crl-16479	86	3	further	further	ADJ
crl-16479	86	4	illustration	illustration	NOUN
crl-16479	86	5	of	of	ADP
crl-16479	86	6	the	the	DET
crl-16479	86	7	professional	professional	ADJ
crl-16479	86	8	nature	nature	NOUN
crl-16479	86	9	of	of	ADP
crl-16479	86	10	the	the	DET
crl-16479	86	11	reference	reference	NOUN
crl-16479	86	12	interview	interview	NOUN
crl-16479	86	13	,	,	PUNCT
crl-16479	86	14	nordlie	nordlie	PROPN
crl-16479	86	15	found	find	VERB
crl-16479	86	16	that	that	SCONJ
crl-16479	86	17	more	more	ADJ
crl-16479	86	18	than	than	ADP
crl-16479	86	19	60	60	NUM
crl-16479	86	20	percent	percent	NOUN
crl-16479	86	21	of	of	ADP
crl-16479	86	22	users	user	NOUN
crl-16479	86	23	change	change	VERB
crl-16479	86	24	their	their	PRON
crl-16479	86	25	topic	topic	NOUN
crl-16479	86	26	during	during	ADP
crl-16479	86	27	the	the	DET
crl-16479	86	28	interaction	interaction	NOUN
crl-16479	86	29	,	,	PUNCT
crl-16479	86	30	underscoring	underscore	VERB
crl-16479	86	31	the	the	DET
crl-16479	86	32	importance	importance	NOUN
crl-16479	86	33	of	of	ADP
crl-16479	86	34	broad	broad	ADJ
crl-16479	86	35	research	research	NOUN
crl-16479	86	36	expertise	expertise	NOUN
crl-16479	86	37	in	in	ADP
crl-16479	86	38	addressing	address	VERB
crl-16479	86	39	this	this	DET
crl-16479	86	40	type	type	NOUN
crl-16479	86	41	of	of	ADP
crl-16479	86	42	reference	reference	NOUN
crl-16479	86	43	question.17	question.17	ADJ
crl-16479	86	44	while	while	SCONJ
crl-16479	86	45	nonprofessionals	nonprofessional	NOUN
crl-16479	86	46	can	can	AUX
crl-16479	86	47	be	be	AUX
crl-16479	86	48	trained	train	VERB
crl-16479	86	49	in	in	ADP
crl-16479	86	50	the	the	DET
crl-16479	86	51	use	use	NOUN
crl-16479	86	52	of	of	ADP
crl-16479	86	53	specialized	specialized	ADJ
crl-16479	86	54	information	information	NOUN
crl-16479	86	55	resources	resource	NOUN
crl-16479	86	56	,	,	PUNCT
crl-16479	86	57	it	it	PRON
crl-16479	86	58	is	be	AUX
crl-16479	86	59	difficult	difficult	ADJ
crl-16479	86	60	for	for	SCONJ
crl-16479	86	61	them	they	PRON
crl-16479	86	62	to	to	PART
crl-16479	86	63	develop	develop	VERB
crl-16479	86	64	the	the	DET
crl-16479	86	65	academic	academic	ADJ
crl-16479	86	66	context	context	NOUN
crl-16479	86	67	and	and	CCONJ
crl-16479	86	68	research	research	NOUN
crl-16479	86	69	expertise	expertise	NOUN
crl-16479	86	70	necessary	necessary	ADJ
crl-16479	86	71	to	to	PART
crl-16479	86	72	answer	answer	VERB
crl-16479	86	73	some	some	DET
crl-16479	86	74	reference	reference	NOUN
crl-16479	86	75	questions	question	NOUN
crl-16479	86	76	through	through	ADP
crl-16479	86	77	training	training	NOUN
crl-16479	86	78	alone.18	alone.18	NOUN
crl-16479	86	79	these	these	DET
crl-16479	86	80	apparently	apparently	ADV
crl-16479	86	81	simple	simple	ADJ
crl-16479	86	82	yet	yet	CCONJ
crl-16479	86	83	potentially	potentially	ADV
crl-16479	86	84	complex	complex	ADJ
crl-16479	86	85	reference	reference	NOUN
crl-16479	86	86	questions	question	NOUN
crl-16479	86	87	may	may	AUX
crl-16479	86	88	also	also	ADV
crl-16479	86	89	provide	provide	VERB
crl-16479	86	90	one	one	NUM
crl-16479	86	91	of	of	ADP
crl-16479	86	92	the	the	DET
crl-16479	86	93	most	most	ADV
crl-16479	86	94	important	important	ADJ
crl-16479	86	95	teaching	teaching	NOUN
crl-16479	86	96	opportunities	opportunity	NOUN
crl-16479	86	97	in	in	ADP
crl-16479	86	98	the	the	DET
crl-16479	86	99	academy.19	academy.19	NOUN
crl-16479	86	100	the	the	DET
crl-16479	86	101	reference	reference	NOUN
crl-16479	86	102	interview	interview	NOUN
crl-16479	86	103	allows	allow	VERB
crl-16479	86	104	the	the	DET
crl-16479	86	105	librarian	librarian	PROPN
crl-16479	86	106	to	to	PART
crl-16479	86	107	understand	understand	VERB
crl-16479	86	108	where	where	SCONJ
crl-16479	86	109	a	a	DET
crl-16479	86	110	student	student	NOUN
crl-16479	86	111	is	be	AUX
crl-16479	86	112	in	in	ADP
crl-16479	86	113	the	the	DET
crl-16479	86	114	research	research	NOUN
crl-16479	86	115	process	process	NOUN
crl-16479	86	116	and	and	CCONJ
crl-16479	86	117	provide	provide	VERB
crl-16479	86	118	information	information	NOUN
crl-16479	86	119	that	that	PRON
crl-16479	86	120	is	be	AUX
crl-16479	86	121	specifically	specifically	ADV
crl-16479	86	122	tailored	tailor	VERB
crl-16479	86	123	to	to	ADP
crl-16479	86	124	the	the	DET
crl-16479	86	125	student	student	NOUN
crl-16479	86	126	’s	’s	PART
crl-16479	86	127	learning	learn	VERB
crl-16479	86	128	need.20	need.20	PROPN
crl-16479	86	129	kuhlthau	kuhlthau	PROPN
crl-16479	86	130	describes	describe	VERB
crl-16479	86	131	the	the	DET
crl-16479	86	132	librarian	librarian	NOUN
crl-16479	86	133	’s	’s	PART
crl-16479	86	134	opportunity	opportunity	NOUN
crl-16479	86	135	for	for	ADP
crl-16479	86	136	assisting	assist	VERB
crl-16479	86	137	students	student	NOUN
crl-16479	86	138	with	with	ADP
crl-16479	86	139	research	research	NOUN
crl-16479	86	140	questions	question	NOUN
crl-16479	86	141	as	as	ADP
crl-16479	86	142	a	a	DET
crl-16479	86	143	“	"	PUNCT
crl-16479	86	144	zone	zone	NOUN
crl-16479	86	145	of	of	ADP
crl-16479	86	146	intervention	intervention	NOUN
crl-16479	86	147	,	,	PUNCT
crl-16479	86	148	”	"	PUNCT
crl-16479	86	149	explaining	explain	VERB
crl-16479	86	150	that	that	SCONJ
crl-16479	86	151	“	"	PUNCT
crl-16479	86	152	the	the	DET
crl-16479	86	153	zone	zone	NOUN
crl-16479	86	154	of	of	ADP
crl-16479	86	155	intervention	intervention	NOUN
crl-16479	86	156	is	be	AUX
crl-16479	86	157	that	that	DET
crl-16479	86	158	area	area	NOUN
crl-16479	86	159	in	in	ADP
crl-16479	86	160	which	which	PRON
crl-16479	86	161	an	an	DET
crl-16479	86	162	information	information	NOUN
crl-16479	86	163	user	user	NOUN
crl-16479	86	164	can	can	AUX
crl-16479	86	165	do	do	VERB
crl-16479	86	166	with	with	ADP
crl-16479	86	167	advice	advice	NOUN
crl-16479	86	168	and	and	CCONJ
crl-16479	86	169	assistance	assistance	NOUN
crl-16479	86	170	what	what	PRON
crl-16479	86	171	he	he	PRON
crl-16479	86	172	or	or	CCONJ
crl-16479	86	173	she	she	PRON
crl-16479	86	174	can	can	AUX
crl-16479	86	175	not	not	PART
crl-16479	86	176	do	do	VERB
crl-16479	86	177	alone	alone	ADV
crl-16479	86	178	or	or	CCONJ
crl-16479	86	179	can	can	AUX
crl-16479	86	180	do	do	VERB
crl-16479	86	181	only	only	ADV
crl-16479	86	182	with	with	ADP
crl-16479	86	183	great	great	ADJ
crl-16479	86	184	difficulty	difficulty	NOUN
crl-16479	86	185	.	.	PUNCT
crl-16479	87	1	”21	”21	ADJ
crl-16479	87	2	several	several	ADJ
crl-16479	87	3	studies	study	NOUN
crl-16479	87	4	have	have	AUX
crl-16479	87	5	examined	examine	VERB
crl-16479	87	6	the	the	DET
crl-16479	87	7	possibility	possibility	NOUN
crl-16479	87	8	of	of	ADP
crl-16479	87	9	having	have	VERB
crl-16479	87	10	nonprofessional	nonprofessional	ADJ
crl-16479	87	11	staff	staff	NOUN
crl-16479	87	12	work	work	VERB
crl-16479	87	13	more	more	ADV
crl-16479	87	14	independently	independently	ADV
crl-16479	87	15	,	,	PUNCT
crl-16479	87	16	but	but	CCONJ
crl-16479	87	17	results	result	NOUN
crl-16479	87	18	consistently	consistently	ADV
crl-16479	87	19	showed	show	VERB
crl-16479	87	20	high	high	ADJ
crl-16479	87	21	error	error	NOUN
crl-16479	87	22	rates	rate	NOUN
crl-16479	87	23	for	for	ADP
crl-16479	87	24	answers	answer	NOUN
crl-16479	87	25	and	and	CCONJ
crl-16479	87	26	for	for	ADP
crl-16479	87	27	appropriate	appropriate	ADJ
crl-16479	87	28	referrals.22	referrals.22	NOUN
crl-16479	87	29	halldorsson	halldorsson	NOUN
crl-16479	87	30	found	find	VERB
crl-16479	87	31	that	that	SCONJ
crl-16479	87	32	,	,	PUNCT
crl-16479	87	33	in	in	ADP
crl-16479	87	34	most	most	ADJ
crl-16479	87	35	of	of	ADP
crl-16479	87	36	the	the	DET
crl-16479	87	37	unreferred	unreferred	ADJ
crl-16479	87	38	cases	case	NOUN
crl-16479	87	39	,	,	PUNCT
crl-16479	87	40	“	"	PUNCT
crl-16479	87	41	the	the	DET
crl-16479	87	42	nonprofessional	nonprofessional	NOUN
crl-16479	87	43	apparently	apparently	ADV
crl-16479	87	44	did	do	AUX
crl-16479	87	45	not	not	PART
crl-16479	87	46	refer	refer	VERB
crl-16479	87	47	because	because	SCONJ
crl-16479	87	48	they	they	PRON
crl-16479	87	49	did	do	AUX
crl-16479	87	50	not	not	PART
crl-16479	87	51	detect	detect	VERB
crl-16479	87	52	the	the	DET
crl-16479	87	53	faulty	faulty	ADJ
crl-16479	87	54	information	information	NOUN
crl-16479	87	55	.	.	PUNCT
crl-16479	88	1	”23	”23	ADV
crl-16479	88	2	this	this	DET
crl-16479	88	3	failure	failure	NOUN
crl-16479	88	4	to	to	PART
crl-16479	88	5	negotiate	negotiate	VERB
crl-16479	88	6	and	and	CCONJ
crl-16479	88	7	understand	understand	VERB
crl-16479	88	8	the	the	DET
crl-16479	88	9	information	information	NOUN
crl-16479	88	10	need	need	NOUN
crl-16479	88	11	is	be	AUX
crl-16479	88	12	frequently	frequently	ADV
crl-16479	88	13	cited	cite	VERB
crl-16479	88	14	as	as	ADP
crl-16479	88	15	a	a	DET
crl-16479	88	16	primary	primary	ADJ
crl-16479	88	17	cause	cause	NOUN
crl-16479	88	18	for	for	ADP
crl-16479	88	19	error	error	NOUN
crl-16479	88	20	in	in	ADP
crl-16479	88	21	the	the	DET
crl-16479	88	22	reference	reference	NOUN
crl-16479	88	23	transaction.24	transaction.24	PROPN
crl-16479	88	24	research	research	NOUN
crl-16479	88	25	questions	question	NOUN
crl-16479	88	26	to	to	PART
crl-16479	88	27	better	well	ADV
crl-16479	88	28	understand	understand	VERB
crl-16479	88	29	the	the	DET
crl-16479	88	30	changing	change	VERB
crl-16479	88	31	nature	nature	NOUN
crl-16479	88	32	of	of	ADP
crl-16479	88	33	chat	chat	NOUN
crl-16479	88	34	reference	reference	NOUN
crl-16479	88	35	and	and	CCONJ
crl-16479	88	36	the	the	DET
crl-16479	88	37	implications	implication	NOUN
crl-16479	88	38	it	it	PRON
crl-16479	88	39	might	might	AUX
crl-16479	88	40	have	have	VERB
crl-16479	88	41	for	for	ADP
crl-16479	88	42	staffing	staffing	NOUN
crl-16479	88	43	,	,	PUNCT
crl-16479	88	44	we	we	PRON
crl-16479	88	45	conducted	conduct	VERB
crl-16479	88	46	a	a	DET
crl-16479	88	47	study	study	NOUN
crl-16479	88	48	that	that	PRON
crl-16479	88	49	addressed	address	VERB
crl-16479	88	50	the	the	DET
crl-16479	88	51	following	follow	VERB
crl-16479	88	52	questions	question	NOUN
crl-16479	88	53	:	:	PUNCT
crl-16479	88	54	1	1	X
crl-16479	88	55	.	.	NUM
crl-16479	88	56	has	have	VERB
crl-16479	88	57	the	the	DET
crl-16479	88	58	complexity	complexity	NOUN
crl-16479	88	59	of	of	ADP
crl-16479	88	60	questions	question	NOUN
crl-16479	88	61	received	receive	VERB
crl-16479	88	62	at	at	ADP
crl-16479	88	63	service	service	NOUN
crl-16479	88	64	points	point	NOUN
crl-16479	88	65	changed	change	VERB
crl-16479	88	66	over	over	ADP
crl-16479	88	67	time	time	NOUN
crl-16479	88	68	?	?	PUNCT
crl-16479	89	1	2	2	X
crl-16479	89	2	.	.	X
crl-16479	89	3	are	be	AUX
crl-16479	89	4	the	the	DET
crl-16479	89	5	questions	question	NOUN
crl-16479	89	6	received	receive	VERB
crl-16479	89	7	via	via	ADP
crl-16479	89	8	chat	chat	PROPN
crl-16479	89	9	systems	system	NOUN
crl-16479	89	10	more	more	ADV
crl-16479	89	11	complex	complex	ADJ
crl-16479	89	12	than	than	ADP
crl-16479	89	13	those	those	PRON
crl-16479	89	14	received	receive	VERB
crl-16479	89	15	at	at	ADP
crl-16479	89	16	reference	reference	NOUN
crl-16479	89	17	desks	desk	NOUN
crl-16479	89	18	?	?	PUNCT
crl-16479	90	1	3	3	X
crl-16479	90	2	.	.	X
crl-16479	90	3	does	do	AUX
crl-16479	90	4	a	a	DET
crl-16479	90	5	proactive	proactive	ADJ
crl-16479	90	6	chat	chat	NOUN
crl-16479	90	7	system	system	NOUN
crl-16479	90	8	increase	increase	VERB
crl-16479	90	9	the	the	DET
crl-16479	90	10	number	number	NOUN
crl-16479	90	11	and	and	CCONJ
crl-16479	90	12	complexity	complexity	NOUN
crl-16479	90	13	of	of	ADP
crl-16479	90	14	questions	question	NOUN
crl-16479	90	15	?	?	PUNCT
crl-16479	91	1	the	the	DET
crl-16479	91	2	study	study	NOUN
crl-16479	91	3	was	be	AUX
crl-16479	91	4	conducted	conduct	VERB
crl-16479	91	5	in	in	ADP
crl-16479	91	6	two	two	NUM
crl-16479	91	7	parts	part	NOUN
crl-16479	91	8	.	.	PUNCT
crl-16479	92	1	in	in	ADP
crl-16479	92	2	the	the	DET
crl-16479	92	3	first	first	ADJ
crl-16479	92	4	part	part	NOUN
crl-16479	92	5	,	,	PUNCT
crl-16479	92	6	we	we	PRON
crl-16479	92	7	conducted	conduct	VERB
crl-16479	92	8	a	a	DET
crl-16479	92	9	meta	meta	ADJ
crl-16479	92	10	-	-	PUNCT
crl-16479	92	11	analysis	analysis	NOUN
crl-16479	92	12	of	of	ADP
crl-16479	92	13	data	datum	NOUN
crl-16479	92	14	reported	report	VERB
crl-16479	92	15	in	in	ADP
crl-16479	92	16	published	publish	VERB
crl-16479	92	17	studies	study	NOUN
crl-16479	92	18	.	.	PUNCT
crl-16479	93	1	the	the	DET
crl-16479	93	2	second	second	ADJ
crl-16479	93	3	part	part	NOUN
crl-16479	93	4	of	of	ADP
crl-16479	93	5	the	the	DET
crl-16479	93	6	study	study	NOUN
crl-16479	93	7	included	include	VERB
crl-16479	93	8	a	a	DET
crl-16479	93	9	direct	direct	ADJ
crl-16479	93	10	analysis	analysis	NOUN
crl-16479	93	11	of	of	ADP
crl-16479	93	12	data	datum	NOUN
crl-16479	93	13	gathered	gather	VERB
crl-16479	93	14	at	at	ADP
crl-16479	93	15	the	the	DET
crl-16479	93	16	libraries	library	NOUN
crl-16479	93	17	service	service	NOUN
crl-16479	93	18	points	point	NOUN
crl-16479	93	19	.	.	PUNCT
crl-16479	94	1	methodology	methodology	NOUN
crl-16479	94	2	our	our	PRON
crl-16479	94	3	literature	literature	NOUN
crl-16479	94	4	review	review	NOUN
crl-16479	94	5	uncovered	uncover	VERB
crl-16479	94	6	seven	seven	NUM
crl-16479	94	7	studies	study	NOUN
crl-16479	94	8	published	publish	VERB
crl-16479	94	9	between	between	ADP
crl-16479	94	10	1977	1977	NUM
crl-16479	94	11	and	and	CCONJ
crl-16479	94	12	2012	2012	NUM
crl-16479	94	13	that	that	PRON
crl-16479	94	14	reported	report	VERB
crl-16479	94	15	data	datum	NOUN
crl-16479	94	16	on	on	ADP
crl-16479	94	17	the	the	DET
crl-16479	94	18	complexity	complexity	NOUN
crl-16479	94	19	of	of	ADP
crl-16479	94	20	questions	question	NOUN
crl-16479	94	21	received	receive	VERB
crl-16479	94	22	during	during	ADP
crl-16479	94	23	reference	reference	NOUN
crl-16479	94	24	transactions	transaction	NOUN
crl-16479	94	25	.	.	PUNCT
crl-16479	95	1	table	table	NOUN
crl-16479	95	2	1	1	NUM
crl-16479	95	3	,	,	PUNCT
crl-16479	95	4	presented	present	VERB
crl-16479	95	5	earlier	early	ADV
crl-16479	95	6	in	in	ADP
crl-16479	95	7	this	this	DET
crl-16479	95	8	paper	paper	NOUN
crl-16479	95	9	,	,	PUNCT
crl-16479	95	10	provides	provide	VERB
crl-16479	95	11	a	a	DET
crl-16479	95	12	means	mean	NOUN
crl-16479	95	13	to	to	PART
crl-16479	95	14	compare	compare	VERB
crl-16479	95	15	questions	question	NOUN
crl-16479	95	16	from	from	ADP
crl-16479	95	17	different	different	ADJ
crl-16479	95	18	time	time	NOUN
crl-16479	95	19	periods	period	NOUN
crl-16479	95	20	and	and	CCONJ
crl-16479	95	21	classification	classification	NOUN
crl-16479	95	22	schemes	scheme	NOUN
crl-16479	95	23	;	;	PUNCT
crl-16479	95	24	it	it	PRON
crl-16479	95	25	is	be	AUX
crl-16479	95	26	the	the	DET
crl-16479	95	27	basis	basis	NOUN
crl-16479	95	28	for	for	ADP
crl-16479	95	29	our	our	PRON
crl-16479	95	30	analysis	analysis	NOUN
crl-16479	95	31	of	of	ADP
crl-16479	95	32	re964	re964	PROPN
crl-16479	95	33	college	college	PROPN
crl-16479	95	34	&	&	CCONJ
crl-16479	95	35	research	research	PROPN
crl-16479	95	36	libraries	library	NOUN
crl-16479	95	37	november	november	PROPN
crl-16479	95	38	2015	2015	NUM
crl-16479	95	39	search	search	NOUN
crl-16479	95	40	questions	question	NOUN
crl-16479	95	41	1	1	NUM
crl-16479	95	42	and	and	CCONJ
crl-16479	95	43	2	2	NUM
crl-16479	95	44	.	.	PUNCT
crl-16479	96	1	the	the	DET
crl-16479	96	2	columns	column	NOUN
crl-16479	96	3	of	of	ADP
crl-16479	96	4	the	the	DET
crl-16479	96	5	matrix	matrix	NOUN
crl-16479	96	6	,	,	PUNCT
crl-16479	96	7	“	"	PUNCT
crl-16479	96	8	nonprofessional	nonprofessional	ADJ
crl-16479	96	9	,	,	PUNCT
crl-16479	96	10	”	"	PUNCT
crl-16479	96	11	“	"	PUNCT
crl-16479	96	12	generalist	generalist	NOUN
crl-16479	96	13	,	,	PUNCT
crl-16479	96	14	”	"	PUNCT
crl-16479	96	15	and	and	CCONJ
crl-16479	96	16	“	"	PUNCT
crl-16479	96	17	librarian	librarian	ADJ
crl-16479	96	18	”	"	PUNCT
crl-16479	96	19	correspond	correspond	NOUN
crl-16479	96	20	with	with	ADP
crl-16479	96	21	the	the	DET
crl-16479	96	22	level	level	NOUN
crl-16479	96	23	of	of	ADP
crl-16479	96	24	staff	staff	NOUN
crl-16479	96	25	required	require	VERB
crl-16479	96	26	to	to	PART
crl-16479	96	27	appropriately	appropriately	ADV
crl-16479	96	28	respond	respond	VERB
crl-16479	96	29	to	to	ADP
crl-16479	96	30	the	the	DET
crl-16479	96	31	question	question	NOUN
crl-16479	96	32	.	.	PUNCT
crl-16479	97	1	to	to	PART
crl-16479	97	2	provide	provide	VERB
crl-16479	97	3	a	a	DET
crl-16479	97	4	further	further	ADJ
crl-16479	97	5	level	level	NOUN
crl-16479	97	6	of	of	ADP
crl-16479	97	7	analysis	analysis	NOUN
crl-16479	97	8	,	,	PUNCT
crl-16479	97	9	we	we	PRON
crl-16479	97	10	categorized	categorize	VERB
crl-16479	97	11	the	the	DET
crl-16479	97	12	questions	question	NOUN
crl-16479	97	13	by	by	ADP
crl-16479	97	14	the	the	DET
crl-16479	97	15	type	type	NOUN
crl-16479	97	16	of	of	ADP
crl-16479	97	17	service	service	NOUN
crl-16479	97	18	point	point	NOUN
crl-16479	97	19	where	where	SCONJ
crl-16479	97	20	the	the	DET
crl-16479	97	21	question	question	NOUN
crl-16479	97	22	was	be	AUX
crl-16479	97	23	received	receive	VERB
crl-16479	97	24	,	,	PUNCT
crl-16479	97	25	either	either	CCONJ
crl-16479	97	26	desk	desk	NOUN
crl-16479	97	27	or	or	CCONJ
crl-16479	97	28	chat	chat	VERB
crl-16479	97	29	,	,	PUNCT
crl-16479	97	30	and	and	CCONJ
crl-16479	97	31	reported	report	VERB
crl-16479	97	32	these	these	DET
crl-16479	97	33	results	result	NOUN
crl-16479	97	34	separately	separately	ADV
crl-16479	97	35	.	.	PUNCT
crl-16479	98	1	for	for	ADP
crl-16479	98	2	research	research	NOUN
crl-16479	98	3	question	question	NOUN
crl-16479	98	4	3	3	NUM
crl-16479	98	5	,	,	PUNCT
crl-16479	98	6	we	we	PRON
crl-16479	98	7	used	use	VERB
crl-16479	98	8	the	the	DET
crl-16479	98	9	read	read	ADJ
crl-16479	98	10	scale	scale	NOUN
crl-16479	98	11	to	to	PART
crl-16479	98	12	categorize	categorize	VERB
crl-16479	98	13	the	the	DET
crl-16479	98	14	complexity	complexity	NOUN
crl-16479	98	15	of	of	ADP
crl-16479	98	16	the	the	DET
crl-16479	98	17	questions	question	NOUN
crl-16479	98	18	received	receive	VERB
crl-16479	98	19	at	at	ADP
crl-16479	98	20	our	our	PRON
crl-16479	98	21	reference	reference	NOUN
crl-16479	98	22	desks	desk	NOUN
crl-16479	98	23	and	and	CCONJ
crl-16479	98	24	through	through	ADP
crl-16479	98	25	online	online	ADJ
crl-16479	98	26	chat.25	chat.25	NOUN
crl-16479	98	27	table	table	NOUN
crl-16479	98	28	1	1	NUM
crl-16479	98	29	provides	provide	VERB
crl-16479	98	30	an	an	DET
crl-16479	98	31	overview	overview	NOUN
crl-16479	98	32	of	of	ADP
crl-16479	98	33	the	the	DET
crl-16479	98	34	read	read	NOUN
crl-16479	98	35	scale	scale	NOUN
crl-16479	98	36	along	along	ADP
crl-16479	98	37	with	with	ADP
crl-16479	98	38	other	other	ADJ
crl-16479	98	39	classification	classification	NOUN
crl-16479	98	40	schemes	scheme	NOUN
crl-16479	98	41	that	that	PRON
crl-16479	98	42	had	have	AUX
crl-16479	98	43	been	be	AUX
crl-16479	98	44	used	use	VERB
crl-16479	98	45	to	to	PART
crl-16479	98	46	measure	measure	VERB
crl-16479	98	47	question	question	NOUN
crl-16479	98	48	complexity	complexity	NOUN
crl-16479	98	49	.	.	PUNCT
crl-16479	99	1	we	we	PRON
crl-16479	99	2	selected	select	VERB
crl-16479	99	3	the	the	DET
crl-16479	99	4	read	read	NOUN
crl-16479	99	5	scale	scale	NOUN
crl-16479	99	6	because	because	SCONJ
crl-16479	99	7	it	it	PRON
crl-16479	99	8	was	be	AUX
crl-16479	99	9	used	use	VERB
crl-16479	99	10	as	as	ADP
crl-16479	99	11	a	a	DET
crl-16479	99	12	tool	tool	NOUN
crl-16479	99	13	for	for	ADP
crl-16479	99	14	analysis	analysis	NOUN
crl-16479	99	15	in	in	ADP
crl-16479	99	16	the	the	DET
crl-16479	99	17	largest	large	ADJ
crl-16479	99	18	and	and	CCONJ
crl-16479	99	19	most	most	ADV
crl-16479	99	20	recent	recent	ADJ
crl-16479	99	21	studies	study	NOUN
crl-16479	99	22	we	we	PRON
crl-16479	99	23	reviewed	review	VERB
crl-16479	99	24	,	,	PUNCT
crl-16479	99	25	improving	improve	VERB
crl-16479	99	26	our	our	PRON
crl-16479	99	27	ability	ability	NOUN
crl-16479	99	28	to	to	PART
crl-16479	99	29	compare	compare	VERB
crl-16479	99	30	and	and	CCONJ
crl-16479	99	31	generalize	generalize	VERB
crl-16479	99	32	results.26	results.26	ADJ
crl-16479	99	33	two	two	NUM
crl-16479	99	34	independent	independent	ADJ
crl-16479	99	35	evaluators	evaluator	NOUN
crl-16479	99	36	coded	code	VERB
crl-16479	99	37	the	the	DET
crl-16479	99	38	questions	question	NOUN
crl-16479	99	39	based	base	VERB
crl-16479	99	40	on	on	ADP
crl-16479	99	41	the	the	DET
crl-16479	99	42	six	six	NUM
crl-16479	99	43	levels	level	NOUN
crl-16479	99	44	of	of	ADP
crl-16479	99	45	question	question	NOUN
crl-16479	99	46	difficulty	difficulty	NOUN
crl-16479	99	47	described	describe	VERB
crl-16479	99	48	in	in	ADP
crl-16479	99	49	the	the	DET
crl-16479	99	50	read	read	NOUN
crl-16479	99	51	scale	scale	NOUN
crl-16479	99	52	.	.	PUNCT
crl-16479	100	1	to	to	PART
crl-16479	100	2	calibrate	calibrate	VERB
crl-16479	100	3	the	the	DET
crl-16479	100	4	coding	coding	NOUN
crl-16479	100	5	and	and	CCONJ
crl-16479	100	6	reduce	reduce	VERB
crl-16479	100	7	variability	variability	NOUN
crl-16479	100	8	between	between	ADP
crl-16479	100	9	the	the	DET
crl-16479	100	10	evaluators	evaluator	NOUN
crl-16479	100	11	,	,	PUNCT
crl-16479	100	12	the	the	DET
crl-16479	100	13	evaluators	evaluator	NOUN
crl-16479	100	14	independently	independently	ADV
crl-16479	100	15	coded	code	VERB
crl-16479	100	16	questions	question	NOUN
crl-16479	100	17	for	for	ADP
crl-16479	100	18	the	the	DET
crl-16479	100	19	first	first	ADJ
crl-16479	100	20	week	week	NOUN
crl-16479	100	21	selected	select	VERB
crl-16479	100	22	for	for	ADP
crl-16479	100	23	the	the	DET
crl-16479	100	24	study	study	NOUN
crl-16479	100	25	.	.	PUNCT
crl-16479	101	1	results	result	NOUN
crl-16479	101	2	were	be	AUX
crl-16479	101	3	compared	compare	VERB
crl-16479	101	4	and	and	CCONJ
crl-16479	101	5	showed	show	VERB
crl-16479	101	6	less	less	ADJ
crl-16479	101	7	than	than	ADP
crl-16479	101	8	3	3	NUM
crl-16479	101	9	percent	percent	NOUN
crl-16479	101	10	disagreement	disagreement	NOUN
crl-16479	101	11	in	in	ADP
crl-16479	101	12	coding	code	VERB
crl-16479	101	13	.	.	PUNCT
crl-16479	102	1	for	for	ADP
crl-16479	102	2	each	each	PRON
crl-16479	102	3	of	of	ADP
crl-16479	102	4	these	these	DET
crl-16479	102	5	cases	case	NOUN
crl-16479	102	6	,	,	PUNCT
crl-16479	102	7	the	the	DET
crl-16479	102	8	question	question	NOUN
crl-16479	102	9	was	be	AUX
crl-16479	102	10	discussed	discuss	VERB
crl-16479	102	11	;	;	PUNCT
crl-16479	102	12	and	and	CCONJ
crl-16479	102	13	,	,	PUNCT
crl-16479	102	14	in	in	ADP
crl-16479	102	15	all	all	DET
crl-16479	102	16	cases	case	NOUN
crl-16479	102	17	,	,	PUNCT
crl-16479	102	18	the	the	DET
crl-16479	102	19	evaluators	evaluator	NOUN
crl-16479	102	20	came	come	VERB
crl-16479	102	21	to	to	ADP
crl-16479	102	22	agreement	agreement	NOUN
crl-16479	102	23	.	.	PUNCT
crl-16479	103	1	the	the	DET
crl-16479	103	2	remaining	remain	VERB
crl-16479	103	3	questions	question	NOUN
crl-16479	103	4	were	be	AUX
crl-16479	103	5	coded	code	VERB
crl-16479	103	6	independently	independently	ADV
crl-16479	103	7	.	.	PUNCT
crl-16479	104	1	all	all	PRON
crl-16479	104	2	chat	chat	VERB
crl-16479	104	3	questions	question	NOUN
crl-16479	104	4	from	from	ADP
crl-16479	104	5	six	six	NUM
crl-16479	104	6	one	one	NUM
crl-16479	104	7	-	-	PUNCT
crl-16479	104	8	week	week	NOUN
crl-16479	104	9	periods	period	NOUN
crl-16479	104	10	during	during	ADP
crl-16479	104	11	the	the	DET
crl-16479	104	12	fall	fall	NOUN
crl-16479	104	13	2013	2013	NUM
crl-16479	104	14	and	and	CCONJ
crl-16479	104	15	spring	spring	NOUN
crl-16479	104	16	2014	2014	NUM
crl-16479	104	17	semesters	semester	NOUN
crl-16479	104	18	were	be	AUX
crl-16479	104	19	included	include	VERB
crl-16479	104	20	in	in	ADP
crl-16479	104	21	the	the	DET
crl-16479	104	22	analysis	analysis	NOUN
crl-16479	104	23	.	.	PUNCT
crl-16479	105	1	one	one	NUM
crl-16479	105	2	week	week	NOUN
crl-16479	105	3	per	per	ADP
crl-16479	105	4	month	month	NOUN
crl-16479	105	5	was	be	AUX
crl-16479	105	6	selected	select	VERB
crl-16479	105	7	in	in	ADP
crl-16479	105	8	september	september	PROPN
crl-16479	105	9	,	,	PUNCT
crl-16479	105	10	october	october	PROPN
crl-16479	105	11	,	,	PUNCT
crl-16479	105	12	november	november	PROPN
crl-16479	105	13	,	,	PUNCT
crl-16479	105	14	february	february	PROPN
crl-16479	105	15	,	,	PUNCT
crl-16479	105	16	march	march	PROPN
crl-16479	105	17	,	,	PUNCT
crl-16479	105	18	and	and	CCONJ
crl-16479	105	19	april	april	PROPN
crl-16479	105	20	to	to	PART
crl-16479	105	21	provide	provide	VERB
crl-16479	105	22	a	a	DET
crl-16479	105	23	representative	representative	ADJ
crl-16479	105	24	sample	sample	NOUN
crl-16479	105	25	.	.	PUNCT
crl-16479	106	1	in	in	ADP
crl-16479	106	2	addition	addition	NOUN
crl-16479	106	3	,	,	PUNCT
crl-16479	106	4	all	all	DET
crl-16479	106	5	questions	question	NOUN
crl-16479	106	6	from	from	ADP
crl-16479	106	7	the	the	DET
crl-16479	106	8	reference	reference	NOUN
crl-16479	106	9	desks	desk	NOUN
crl-16479	106	10	for	for	ADP
crl-16479	106	11	three	three	NUM
crl-16479	106	12	of	of	ADP
crl-16479	106	13	these	these	DET
crl-16479	106	14	same	same	ADJ
crl-16479	106	15	weeks	week	NOUN
crl-16479	106	16	were	be	AUX
crl-16479	106	17	analyzed	analyze	VERB
crl-16479	106	18	.	.	PUNCT
crl-16479	107	1	as	as	ADP
crl-16479	107	2	a	a	DET
crl-16479	107	3	matter	matter	NOUN
crl-16479	107	4	of	of	ADP
crl-16479	107	5	regular	regular	ADJ
crl-16479	107	6	library	library	NOUN
crl-16479	107	7	practice	practice	NOUN
crl-16479	107	8	,	,	PUNCT
crl-16479	107	9	desk	desk	NOUN
crl-16479	107	10	questions	question	NOUN
crl-16479	107	11	were	be	AUX
crl-16479	107	12	entered	enter	VERB
crl-16479	107	13	by	by	ADP
crl-16479	107	14	staff	staff	NOUN
crl-16479	107	15	using	use	VERB
crl-16479	107	16	springshare	springshare	NOUN
crl-16479	107	17	libanswers	libanswer	NOUN
crl-16479	107	18	.	.	PUNCT
crl-16479	108	1	results	result	NOUN
crl-16479	108	2	and	and	CCONJ
crl-16479	108	3	discussion	discussion	VERB
crl-16479	108	4	the	the	DET
crl-16479	108	5	results	result	NOUN
crl-16479	108	6	for	for	ADP
crl-16479	108	7	each	each	PRON
crl-16479	108	8	of	of	ADP
crl-16479	108	9	the	the	DET
crl-16479	108	10	three	three	NUM
crl-16479	108	11	research	research	NOUN
crl-16479	108	12	questions	question	NOUN
crl-16479	108	13	are	be	AUX
crl-16479	108	14	presented	present	VERB
crl-16479	108	15	and	and	CCONJ
crl-16479	108	16	discussed	discuss	VERB
crl-16479	108	17	in	in	ADP
crl-16479	108	18	this	this	DET
crl-16479	108	19	section	section	NOUN
crl-16479	108	20	.	.	PUNCT
crl-16479	109	1	research	research	NOUN
crl-16479	109	2	question	question	NOUN
crl-16479	109	3	1	1	NUM
crl-16479	109	4	:	:	PUNCT
crl-16479	109	5	has	have	VERB
crl-16479	109	6	the	the	DET
crl-16479	109	7	complexity	complexity	NOUN
crl-16479	109	8	of	of	ADP
crl-16479	109	9	questions	question	NOUN
crl-16479	109	10	received	receive	VERB
crl-16479	109	11	at	at	ADP
crl-16479	109	12	service	service	NOUN
crl-16479	109	13	points	point	NOUN
crl-16479	109	14	changed	change	VERB
crl-16479	109	15	over	over	ADP
crl-16479	109	16	time	time	NOUN
crl-16479	109	17	?	?	PUNCT
crl-16479	110	1	the	the	DET
crl-16479	110	2	analysis	analysis	NOUN
crl-16479	110	3	of	of	ADP
crl-16479	110	4	the	the	DET
crl-16479	110	5	results	result	NOUN
crl-16479	110	6	for	for	ADP
crl-16479	110	7	research	research	NOUN
crl-16479	110	8	question	question	NOUN
crl-16479	110	9	1	1	NUM
crl-16479	110	10	demonstrated	demonstrate	VERB
crl-16479	110	11	that	that	SCONJ
crl-16479	110	12	the	the	DET
crl-16479	110	13	complexity	complexity	NOUN
crl-16479	110	14	of	of	ADP
crl-16479	110	15	questions	question	NOUN
crl-16479	110	16	had	have	AUX
crl-16479	110	17	changed	change	VERB
crl-16479	110	18	over	over	ADP
crl-16479	110	19	time	time	NOUN
crl-16479	110	20	.	.	PUNCT
crl-16479	111	1	figures	figure	NOUN
crl-16479	111	2	1	1	NUM
crl-16479	111	3	and	and	CCONJ
crl-16479	111	4	2	2	NUM
crl-16479	111	5	provide	provide	VERB
crl-16479	111	6	a	a	DET
crl-16479	111	7	summary	summary	NOUN
crl-16479	111	8	of	of	ADP
crl-16479	111	9	the	the	DET
crl-16479	111	10	studies	study	NOUN
crl-16479	111	11	reviewed	review	VERB
crl-16479	111	12	.	.	PUNCT
crl-16479	112	1	the	the	DET
crl-16479	112	2	results	result	NOUN
crl-16479	112	3	are	be	AUX
crl-16479	112	4	reported	report	VERB
crl-16479	112	5	as	as	ADP
crl-16479	112	6	percentages	percentage	NOUN
crl-16479	112	7	so	so	SCONJ
crl-16479	112	8	they	they	PRON
crl-16479	112	9	can	can	AUX
crl-16479	112	10	be	be	AUX
crl-16479	112	11	easily	easily	ADV
crl-16479	112	12	compared	compare	VERB
crl-16479	112	13	,	,	PUNCT
crl-16479	112	14	and	and	CCONJ
crl-16479	112	15	they	they	PRON
crl-16479	112	16	are	be	AUX
crl-16479	112	17	listed	list	VERB
crl-16479	112	18	chronologically	chronologically	ADV
crl-16479	112	19	by	by	ADP
crl-16479	112	20	the	the	DET
crl-16479	112	21	date	date	NOUN
crl-16479	112	22	of	of	ADP
crl-16479	112	23	publication	publication	NOUN
crl-16479	112	24	.	.	PUNCT
crl-16479	113	1	the	the	DET
crl-16479	113	2	number	number	NOUN
crl-16479	113	3	of	of	ADP
crl-16479	113	4	questions	question	NOUN
crl-16479	113	5	analyzed	analyze	VERB
crl-16479	113	6	and	and	CCONJ
crl-16479	113	7	the	the	DET
crl-16479	113	8	year	year	NOUN
crl-16479	113	9	of	of	ADP
crl-16479	113	10	publication	publication	NOUN
crl-16479	113	11	are	be	AUX
crl-16479	113	12	included	include	VERB
crl-16479	113	13	in	in	ADP
crl-16479	113	14	the	the	DET
crl-16479	113	15	chart	chart	NOUN
crl-16479	113	16	title	title	NOUN
crl-16479	113	17	.	.	PUNCT
crl-16479	114	1	figure	figure	NOUN
crl-16479	114	2	1	1	NUM
crl-16479	114	3	shows	show	VERB
crl-16479	114	4	a	a	DET
crl-16479	114	5	comparison	comparison	NOUN
crl-16479	114	6	of	of	ADP
crl-16479	114	7	the	the	DET
crl-16479	114	8	types	type	NOUN
crl-16479	114	9	of	of	ADP
crl-16479	114	10	questions	question	NOUN
crl-16479	114	11	received	receive	VERB
crl-16479	114	12	at	at	ADP
crl-16479	114	13	the	the	DET
crl-16479	114	14	reference	reference	NOUN
crl-16479	114	15	desk	desk	NOUN
crl-16479	114	16	.	.	PUNCT
crl-16479	115	1	the	the	DET
crl-16479	115	2	frequently	frequently	ADV
crl-16479	115	3	cited	cite	VERB
crl-16479	115	4	study	study	NOUN
crl-16479	115	5	conducted	conduct	VERB
crl-16479	115	6	by	by	ADP
crl-16479	115	7	saint	saint	PROPN
crl-16479	115	8	clair	clair	PROPN
crl-16479	115	9	et	et	PROPN
crl-16479	115	10	al	al	PROPN
crl-16479	115	11	.	.	PROPN
crl-16479	115	12	stands	stand	VERB
crl-16479	115	13	as	as	ADP
crl-16479	115	14	an	an	DET
crl-16479	115	15	outlier	outlier	NOUN
crl-16479	115	16	in	in	ADP
crl-16479	115	17	the	the	DET
crl-16479	115	18	results	result	NOUN
crl-16479	115	19	,	,	PUNCT
crl-16479	115	20	reporting	report	VERB
crl-16479	115	21	that	that	SCONJ
crl-16479	115	22	62	62	NUM
crl-16479	115	23	percent	percent	NOUN
crl-16479	115	24	of	of	ADP
crl-16479	115	25	the	the	DET
crl-16479	115	26	questions	question	NOUN
crl-16479	115	27	asked	ask	VERB
crl-16479	115	28	at	at	ADP
crl-16479	115	29	the	the	DET
crl-16479	115	30	desk	desk	NOUN
crl-16479	115	31	could	could	AUX
crl-16479	115	32	be	be	AUX
crl-16479	115	33	addressed	address	VERB
crl-16479	115	34	by	by	ADP
crl-16479	115	35	nonprofessional	nonprofessional	ADJ
crl-16479	115	36	staff	staff	NOUN
crl-16479	115	37	,	,	PUNCT
crl-16479	115	38	38	38	NUM
crl-16479	115	39	percent	percent	NOUN
crl-16479	115	40	of	of	ADP
crl-16479	115	41	the	the	DET
crl-16479	115	42	questions	question	NOUN
crl-16479	115	43	could	could	AUX
crl-16479	115	44	be	be	AUX
crl-16479	115	45	answered	answer	VERB
crl-16479	115	46	by	by	ADP
crl-16479	115	47	a	a	DET
crl-16479	115	48	well	well	ADV
crl-16479	115	49	-	-	PUNCT
crl-16479	115	50	trained	train	VERB
crl-16479	115	51	paraprofessional	paraprofessional	ADJ
crl-16479	115	52	,	,	PUNCT
crl-16479	115	53	and	and	CCONJ
crl-16479	115	54	only	only	ADV
crl-16479	115	55	6	6	NUM
crl-16479	115	56	percent	percent	NOUN
crl-16479	115	57	required	require	VERB
crl-16479	115	58	librarian	librarian	ADJ
crl-16479	115	59	-	-	PUNCT
crl-16479	115	60	level	level	NOUN
crl-16479	115	61	expertise.27	expertise.27	PROPN
crl-16479	115	62	this	this	DET
crl-16479	115	63	study	study	NOUN
crl-16479	115	64	was	be	AUX
crl-16479	115	65	conducted	conduct	VERB
crl-16479	115	66	before	before	ADP
crl-16479	115	67	reference	reference	NOUN
crl-16479	115	68	tools	tool	NOUN
crl-16479	115	69	and	and	CCONJ
crl-16479	115	70	resources	resource	NOUN
crl-16479	115	71	moved	move	VERB
crl-16479	115	72	online	online	ADV
crl-16479	115	73	,	,	PUNCT
crl-16479	115	74	when	when	SCONJ
crl-16479	115	75	the	the	DET
crl-16479	115	76	librarian	librarian	NOUN
crl-16479	115	77	was	be	AUX
crl-16479	115	78	an	an	DET
crl-16479	115	79	essential	essential	ADJ
crl-16479	115	80	part	part	NOUN
crl-16479	115	81	of	of	ADP
crl-16479	115	82	the	the	DET
crl-16479	115	83	library	library	NOUN
crl-16479	115	84	research	research	NOUN
crl-16479	115	85	process	process	NOUN
crl-16479	115	86	.	.	PUNCT
crl-16479	116	1	during	during	ADP
crl-16479	116	2	this	this	DET
crl-16479	116	3	time	time	NOUN
crl-16479	116	4	,	,	PUNCT
crl-16479	116	5	the	the	DET
crl-16479	116	6	frequency	frequency	NOUN
crl-16479	116	7	of	of	ADP
crl-16479	116	8	simple	simple	ADJ
crl-16479	116	9	questions	question	NOUN
crl-16479	116	10	was	be	AUX
crl-16479	116	11	lower	low	ADJ
crl-16479	116	12	;	;	PUNCT
crl-16479	116	13	but	but	CCONJ
crl-16479	116	14	the	the	DET
crl-16479	116	15	frequency	frequency	NOUN
crl-16479	116	16	of	of	ADP
crl-16479	116	17	generalist	generalist	ADJ
crl-16479	116	18	questions	question	NOUN
crl-16479	116	19	,	,	PUNCT
crl-16479	116	20	those	those	DET
crl-16479	116	21	deceptively	deceptively	ADV
crl-16479	116	22	simple	simple	ADJ
crl-16479	116	23	questions	question	NOUN
crl-16479	116	24	posing	pose	VERB
crl-16479	116	25	the	the	DET
crl-16479	116	26	biggest	big	ADJ
crl-16479	116	27	problems	problem	NOUN
crl-16479	116	28	for	for	ADP
crl-16479	116	29	nonprofessional	nonprofessional	ADJ
crl-16479	116	30	staff	staff	NOUN
crl-16479	116	31	,	,	PUNCT
crl-16479	116	32	represented	represent	VERB
crl-16479	116	33	32	32	NUM
crl-16479	116	34	percent	percent	NOUN
crl-16479	116	35	of	of	ADP
crl-16479	116	36	the	the	DET
crl-16479	116	37	questions	question	NOUN
crl-16479	116	38	received	receive	VERB
crl-16479	116	39	at	at	ADP
crl-16479	116	40	the	the	DET
crl-16479	116	41	desk	desk	NOUN
crl-16479	116	42	.	.	PUNCT
crl-16479	117	1	the	the	DET
crl-16479	117	2	remaining	remain	VERB
crl-16479	117	3	results	result	NOUN
crl-16479	117	4	from	from	ADP
crl-16479	117	5	studies	study	NOUN
crl-16479	117	6	published	publish	VERB
crl-16479	117	7	after	after	ADP
crl-16479	117	8	2001	2001	NUM
crl-16479	117	9	,	,	PUNCT
crl-16479	117	10	when	when	SCONJ
crl-16479	117	11	library	library	ADJ
crl-16479	117	12	information	information	NOUN
crl-16479	117	13	tools	tool	NOUN
crl-16479	117	14	including	include	VERB
crl-16479	117	15	the	the	DET
crl-16479	117	16	catalog	catalog	NOUN
crl-16479	117	17	,	,	PUNCT
crl-16479	117	18	databases	database	NOUN
crl-16479	117	19	,	,	PUNCT
crl-16479	117	20	and	and	CCONJ
crl-16479	117	21	most	most	ADJ
crl-16479	117	22	scholarly	scholarly	ADJ
crl-16479	117	23	journals	journal	NOUN
crl-16479	117	24	had	have	AUX
crl-16479	117	25	moved	move	VERB
crl-16479	117	26	online	online	ADV
crl-16479	117	27	,	,	PUNCT
crl-16479	117	28	show	show	VERB
crl-16479	117	29	similar	similar	ADJ
crl-16479	117	30	patterns	pattern	NOUN
crl-16479	117	31	of	of	ADP
crl-16479	117	32	question	question	NOUN
crl-16479	117	33	difficulty	difficulty	NOUN
crl-16479	117	34	,	,	PUNCT
crl-16479	117	35	with	with	ADP
crl-16479	117	36	simple	simple	ADJ
crl-16479	117	37	questions	question	NOUN
crl-16479	117	38	comprising	comprise	VERB
crl-16479	117	39	between	between	ADP
crl-16479	117	40	74	74	NUM
crl-16479	117	41	and	and	CCONJ
crl-16479	117	42	90	90	NUM
crl-16479	117	43	percent	percent	NOUN
crl-16479	117	44	of	of	ADP
crl-16479	117	45	all	all	DET
crl-16479	117	46	questions	question	NOUN
crl-16479	117	47	received	receive	VERB
crl-16479	117	48	.	.	PUNCT
crl-16479	118	1	although	although	SCONJ
crl-16479	118	2	studies	study	NOUN
crl-16479	118	3	that	that	PRON
crl-16479	118	4	employ	employ	VERB
crl-16479	118	5	the	the	DET
crl-16479	118	6	warner	warner	PROPN
crl-16479	118	7	classification	classification	NOUN
crl-16479	118	8	method	method	NOUN
crl-16479	118	9	show	show	VERB
crl-16479	118	10	slightly	slightly	ADV
crl-16479	118	11	higher	high	ADJ
crl-16479	118	12	rates	rate	NOUN
crl-16479	118	13	of	of	ADP
crl-16479	118	14	simple	simple	ADJ
crl-16479	118	15	questions	question	NOUN
crl-16479	118	16	,	,	PUNCT
crl-16479	118	17	the	the	DET
crl-16479	118	18	differences	difference	NOUN
crl-16479	118	19	would	would	AUX
crl-16479	118	20	not	not	PART
crl-16479	118	21	be	be	AUX
crl-16479	118	22	likely	likely	ADJ
crl-16479	118	23	to	to	PART
crl-16479	118	24	have	have	VERB
crl-16479	118	25	an	an	DET
crl-16479	118	26	operational	operational	ADJ
crl-16479	118	27	impact	impact	NOUN
crl-16479	118	28	.	.	PUNCT
crl-16479	119	1	a	a	DET
crl-16479	119	2	small	small	ADJ
crl-16479	119	3	number	number	NOUN
crl-16479	119	4	of	of	ADP
crl-16479	119	5	questions	question	NOUN
crl-16479	119	6	with	with	ADP
crl-16479	119	7	implications	implication	NOUN
crl-16479	119	8	for	for	ADP
crl-16479	119	9	practice	practice	NOUN
crl-16479	119	10	965	965	NUM
crl-16479	119	11	percentages	percentage	NOUN
crl-16479	119	12	ranging	range	VERB
crl-16479	119	13	from	from	ADP
crl-16479	119	14	12	12	NUM
crl-16479	119	15	to	to	PART
crl-16479	119	16	16	16	NUM
crl-16479	119	17	percent	percent	NOUN
crl-16479	119	18	required	require	VERB
crl-16479	119	19	a	a	DET
crl-16479	119	20	generalist	generalist	NOUN
crl-16479	119	21	,	,	PUNCT
crl-16479	119	22	and	and	CCONJ
crl-16479	119	23	an	an	DET
crl-16479	119	24	even	even	ADV
crl-16479	119	25	smaller	small	ADJ
crl-16479	119	26	number	number	NOUN
crl-16479	119	27	,	,	PUNCT
crl-16479	119	28	ranging	range	VERB
crl-16479	119	29	from	from	ADP
crl-16479	119	30	0	0	NUM
crl-16479	119	31	to	to	PART
crl-16479	119	32	11	11	NUM
crl-16479	119	33	percent	percent	NOUN
crl-16479	119	34	,	,	PUNCT
crl-16479	119	35	required	require	VERB
crl-16479	119	36	the	the	DET
crl-16479	119	37	expertise	expertise	NOUN
crl-16479	119	38	of	of	ADP
crl-16479	119	39	a	a	DET
crl-16479	119	40	librarian	librarian	NOUN
crl-16479	119	41	.	.	PUNCT
crl-16479	120	1	to	to	PART
crl-16479	120	2	appropriately	appropriately	ADV
crl-16479	120	3	staff	staff	VERB
crl-16479	120	4	desks	desk	NOUN
crl-16479	120	5	for	for	ADP
crl-16479	120	6	this	this	DET
crl-16479	120	7	new	new	ADJ
crl-16479	120	8	less	less	ADV
crl-16479	120	9	complex	complex	ADJ
crl-16479	120	10	mix	mix	NOUN
crl-16479	120	11	of	of	ADP
crl-16479	120	12	questions	question	NOUN
crl-16479	120	13	,	,	PUNCT
crl-16479	120	14	academic	academic	ADJ
crl-16479	120	15	libraries	library	NOUN
crl-16479	120	16	developed	develop	VERB
crl-16479	120	17	differentiated	differentiated	ADJ
crl-16479	120	18	service	service	NOUN
crl-16479	120	19	models	model	NOUN
crl-16479	120	20	where	where	SCONJ
crl-16479	120	21	various	various	ADJ
crl-16479	120	22	services	service	NOUN
crl-16479	120	23	such	such	ADJ
crl-16479	120	24	as	as	ADP
crl-16479	120	25	multimedia	multimedia	NOUN
crl-16479	120	26	and	and	CCONJ
crl-16479	120	27	government	government	NOUN
crl-16479	120	28	document	document	NOUN
crl-16479	120	29	support	support	NOUN
crl-16479	120	30	would	would	AUX
crl-16479	120	31	only	only	ADV
crl-16479	120	32	be	be	AUX
crl-16479	120	33	offered	offer	VERB
crl-16479	120	34	at	at	ADP
crl-16479	120	35	service	service	NOUN
crl-16479	120	36	points	point	NOUN
crl-16479	120	37	where	where	SCONJ
crl-16479	120	38	nonprofessional	nonprofessional	ADJ
crl-16479	120	39	staff	staff	NOUN
crl-16479	120	40	had	have	AUX
crl-16479	120	41	been	be	AUX
crl-16479	120	42	appropriately	appropriately	ADV
crl-16479	120	43	trained	train	VERB
crl-16479	120	44	to	to	PART
crl-16479	120	45	handle	handle	VERB
crl-16479	120	46	the	the	DET
crl-16479	120	47	narrow	narrow	ADJ
crl-16479	120	48	range	range	NOUN
crl-16479	120	49	of	of	ADP
crl-16479	120	50	questions	question	NOUN
crl-16479	120	51	associated	associate	VERB
crl-16479	120	52	with	with	ADP
crl-16479	120	53	the	the	DET
crl-16479	120	54	service.28	service.28	NOUN
crl-16479	120	55	the	the	DET
crl-16479	120	56	gradual	gradual	ADJ
crl-16479	120	57	removal	removal	NOUN
crl-16479	120	58	of	of	ADP
crl-16479	120	59	librarians	librarian	NOUN
crl-16479	120	60	from	from	ADP
crl-16479	120	61	ancillary	ancillary	ADJ
crl-16479	120	62	service	service	NOUN
crl-16479	120	63	desks	desk	NOUN
crl-16479	120	64	paved	pave	VERB
crl-16479	120	65	the	the	DET
crl-16479	120	66	way	way	NOUN
crl-16479	120	67	for	for	ADP
crl-16479	120	68	the	the	DET
crl-16479	120	69	tiered	tiered	ADJ
crl-16479	120	70	reference	reference	NOUN
crl-16479	120	71	model	model	NOUN
crl-16479	120	72	,	,	PUNCT
crl-16479	120	73	where	where	SCONJ
crl-16479	120	74	librarians	librarian	NOUN
crl-16479	120	75	at	at	ADP
crl-16479	120	76	the	the	DET
crl-16479	120	77	reference	reference	NOUN
crl-16479	120	78	desk	desk	NOUN
crl-16479	120	79	were	be	AUX
crl-16479	120	80	replaced	replace	VERB
crl-16479	120	81	by	by	ADP
crl-16479	120	82	nonprofessionals	nonprofessional	NOUN
crl-16479	120	83	who	who	PRON
crl-16479	120	84	answered	answer	VERB
crl-16479	120	85	basic	basic	ADJ
crl-16479	120	86	directional	directional	ADJ
crl-16479	120	87	and	and	CCONJ
crl-16479	120	88	reference	reference	NOUN
crl-16479	120	89	questions	question	NOUN
crl-16479	120	90	and	and	CCONJ
crl-16479	120	91	referred	refer	VERB
crl-16479	120	92	the	the	DET
crl-16479	120	93	difficult	difficult	ADJ
crl-16479	120	94	questions	question	NOUN
crl-16479	120	95	to	to	ADP
crl-16479	120	96	a	a	DET
crl-16479	120	97	librarian.29	librarian.29	NOUN
crl-16479	120	98	removing	remove	VERB
crl-16479	120	99	the	the	DET
crl-16479	120	100	librarian	librarian	NOUN
crl-16479	120	101	from	from	ADP
crl-16479	120	102	the	the	DET
crl-16479	120	103	desk	desk	NOUN
crl-16479	120	104	was	be	AUX
crl-16479	120	105	a	a	DET
crl-16479	120	106	difficult	difficult	ADJ
crl-16479	120	107	decision	decision	NOUN
crl-16479	120	108	that	that	PRON
crl-16479	120	109	was	be	AUX
crl-16479	120	110	not	not	PART
crl-16479	120	111	made	make	VERB
crl-16479	120	112	lightly	lightly	ADV
crl-16479	120	113	;	;	PUNCT
crl-16479	120	114	there	there	PRON
crl-16479	120	115	was	be	VERB
crl-16479	120	116	evidence	evidence	NOUN
crl-16479	120	117	that	that	SCONJ
crl-16479	120	118	training	train	VERB
crl-16479	120	119	nonprofessional	nonprofessional	ADJ
crl-16479	120	120	staff	staff	NOUN
crl-16479	120	121	to	to	PART
crl-16479	120	122	appropriately	appropriately	ADV
crl-16479	120	123	refer	refer	VERB
crl-16479	120	124	questions	question	NOUN
crl-16479	120	125	was	be	AUX
crl-16479	120	126	problematic.30	problematic.30	NOUN
crl-16479	120	127	however	however	ADV
crl-16479	120	128	,	,	PUNCT
crl-16479	120	129	the	the	DET
crl-16479	120	130	number	number	NOUN
crl-16479	120	131	of	of	ADP
crl-16479	120	132	questions	question	NOUN
crl-16479	120	133	requiring	require	VERB
crl-16479	120	134	the	the	DET
crl-16479	120	135	expertise	expertise	NOUN
crl-16479	120	136	of	of	ADP
crl-16479	120	137	a	a	DET
crl-16479	120	138	librarian	librarian	PROPN
crl-16479	120	139	had	have	AUX
crl-16479	120	140	dropped	drop	VERB
crl-16479	120	141	so	so	ADV
crl-16479	120	142	significantly	significantly	ADV
crl-16479	120	143	that	that	SCONJ
crl-16479	120	144	the	the	DET
crl-16479	120	145	small	small	ADJ
crl-16479	120	146	risk	risk	NOUN
crl-16479	120	147	that	that	SCONJ
crl-16479	120	148	a	a	DET
crl-16479	120	149	question	question	NOUN
crl-16479	120	150	would	would	AUX
crl-16479	120	151	not	not	PART
crl-16479	120	152	be	be	AUX
crl-16479	120	153	appropriately	appropriately	ADV
crl-16479	120	154	answered	answer	VERB
crl-16479	120	155	or	or	CCONJ
crl-16479	120	156	referred	refer	VERB
crl-16479	120	157	could	could	AUX
crl-16479	120	158	not	not	PART
crl-16479	120	159	be	be	AUX
crl-16479	120	160	a	a	DET
crl-16479	120	161	factor	factor	NOUN
crl-16479	120	162	that	that	PRON
crl-16479	120	163	was	be	AUX
crl-16479	120	164	weighted	weight	VERB
crl-16479	120	165	heavily	heavily	ADV
crl-16479	120	166	in	in	ADP
crl-16479	120	167	service	service	NOUN
crl-16479	120	168	decisions	decision	NOUN
crl-16479	120	169	.	.	PUNCT
crl-16479	121	1	31	31	NUM
crl-16479	121	2	there	there	PRON
crl-16479	121	3	was	be	VERB
crl-16479	121	4	never	never	ADV
crl-16479	121	5	a	a	DET
crl-16479	121	6	question	question	NOUN
crl-16479	121	7	that	that	PRON
crl-16479	121	8	help	help	NOUN
crl-16479	121	9	at	at	ADP
crl-16479	121	10	the	the	DET
crl-16479	121	11	point	point	NOUN
crl-16479	121	12	of	of	ADP
crl-16479	121	13	need	need	NOUN
crl-16479	121	14	was	be	AUX
crl-16479	121	15	a	a	DET
crl-16479	121	16	valuable	valuable	ADJ
crl-16479	121	17	part	part	NOUN
crl-16479	121	18	of	of	ADP
crl-16479	121	19	the	the	DET
crl-16479	121	20	educational	educational	ADJ
crl-16479	121	21	process	process	NOUN
crl-16479	121	22	,	,	PUNCT
crl-16479	121	23	but	but	CCONJ
crl-16479	121	24	students	student	NOUN
crl-16479	121	25	were	be	AUX
crl-16479	121	26	not	not	PART
crl-16479	121	27	asking	ask	VERB
crl-16479	121	28	as	as	ADV
crl-16479	121	29	many	many	ADJ
crl-16479	121	30	difficult	difficult	ADJ
crl-16479	121	31	questions	question	NOUN
crl-16479	121	32	,	,	PUNCT
crl-16479	121	33	and	and	CCONJ
crl-16479	121	34	the	the	DET
crl-16479	121	35	librarians	librarian	NOUN
crl-16479	121	36	’	’	PART
crl-16479	121	37	time	time	NOUN
crl-16479	121	38	could	could	AUX
crl-16479	121	39	be	be	AUX
crl-16479	121	40	better	well	ADV
crl-16479	121	41	used	use	VERB
crl-16479	121	42	in	in	ADP
crl-16479	121	43	other	other	ADJ
crl-16479	121	44	areas	area	NOUN
crl-16479	121	45	.	.	PUNCT
crl-16479	122	1	as	as	SCONJ
crl-16479	122	2	the	the	DET
crl-16479	122	3	number	number	NOUN
crl-16479	122	4	of	of	ADP
crl-16479	122	5	questions	question	NOUN
crl-16479	122	6	at	at	ADP
crl-16479	122	7	service	service	NOUN
crl-16479	122	8	desks	desk	NOUN
crl-16479	122	9	declined	decline	VERB
crl-16479	122	10	,	,	PUNCT
crl-16479	122	11	librarians	librarian	NOUN
crl-16479	122	12	added	add	VERB
crl-16479	122	13	chat	chat	NOUN
crl-16479	122	14	reference	reference	NOUN
crl-16479	122	15	services	service	NOUN
crl-16479	122	16	and	and	CCONJ
crl-16479	122	17	conducted	conduct	VERB
crl-16479	122	18	studies	study	NOUN
crl-16479	122	19	to	to	PART
crl-16479	122	20	understand	understand	VERB
crl-16479	122	21	the	the	DET
crl-16479	122	22	staffing	staffing	NOUN
crl-16479	122	23	requirements	requirement	NOUN
crl-16479	122	24	for	for	ADP
crl-16479	122	25	these	these	DET
crl-16479	122	26	services.32	services.32	NOUN
crl-16479	122	27	the	the	DET
crl-16479	122	28	results	result	NOUN
crl-16479	122	29	,	,	PUNCT
crl-16479	122	30	shown	show	VERB
crl-16479	122	31	in	in	ADP
crl-16479	122	32	figure	figure	NOUN
crl-16479	122	33	2	2	NUM
crl-16479	122	34	,	,	PUNCT
crl-16479	122	35	indicate	indicate	VERB
crl-16479	122	36	more	more	ADJ
crl-16479	122	37	variation	variation	NOUN
crl-16479	122	38	in	in	ADP
crl-16479	122	39	the	the	DET
crl-16479	122	40	mix	mix	NOUN
crl-16479	122	41	of	of	ADP
crl-16479	122	42	questions	question	NOUN
crl-16479	122	43	between	between	ADP
crl-16479	122	44	studies	study	NOUN
crl-16479	122	45	,	,	PUNCT
crl-16479	122	46	with	with	ADP
crl-16479	122	47	the	the	DET
crl-16479	122	48	largest	large	ADJ
crl-16479	122	49	source	source	NOUN
crl-16479	122	50	of	of	ADP
crl-16479	122	51	variation	variation	NOUN
crl-16479	122	52	being	be	AUX
crl-16479	122	53	the	the	DET
crl-16479	122	54	study	study	NOUN
crl-16479	122	55	conducted	conduct	VERB
crl-16479	122	56	by	by	ADP
crl-16479	122	57	ward	ward	NOUN
crl-16479	122	58	and	and	CCONJ
crl-16479	122	59	phetteplace	phetteplace	NOUN
crl-16479	122	60	that	that	PRON
crl-16479	122	61	found	find	VERB
crl-16479	122	62	higher	high	ADJ
crl-16479	122	63	rates	rate	NOUN
crl-16479	122	64	of	of	ADP
crl-16479	122	65	simple	simple	ADJ
crl-16479	122	66	nonprofessional	nonprofessional	ADJ
crl-16479	122	67	questions	question	NOUN
crl-16479	122	68	than	than	ADP
crl-16479	122	69	other	other	ADJ
crl-16479	122	70	studies.33	studies.33	NOUN
crl-16479	122	71	generalist	generalist	ADJ
crl-16479	122	72	questions	question	NOUN
crl-16479	122	73	ranged	range	VERB
crl-16479	122	74	from	from	ADP
crl-16479	122	75	30	30	NUM
crl-16479	122	76	to	to	PART
crl-16479	122	77	47	47	NUM
crl-16479	122	78	percent	percent	NOUN
crl-16479	122	79	of	of	ADP
crl-16479	122	80	all	all	DET
crl-16479	122	81	questions	question	NOUN
crl-16479	122	82	and	and	CCONJ
crl-16479	122	83	10	10	NUM
crl-16479	122	84	to	to	PART
crl-16479	122	85	23	23	NUM
crl-16479	122	86	percent	percent	NOUN
crl-16479	122	87	of	of	ADP
crl-16479	122	88	the	the	DET
crl-16479	122	89	questions	question	NOUN
crl-16479	122	90	required	require	VERB
crl-16479	122	91	the	the	DET
crl-16479	122	92	expertise	expertise	NOUN
crl-16479	122	93	of	of	ADP
crl-16479	122	94	a	a	DET
crl-16479	122	95	librarian	librarian	PROPN
crl-16479	122	96	.	.	PUNCT
crl-16479	123	1	figure	figure	NOUN
crl-16479	123	2	1	1	NUM
crl-16479	123	3	desk	desk	NOUN
crl-16479	123	4	questions	question	NOUN
crl-16479	123	5	by	by	ADP
crl-16479	123	6	recommended	recommend	VERB
crl-16479	123	7	staffing	staffing	NOUN
crl-16479	123	8	level	level	NOUN
crl-16479	123	9	nonprofessional	nonprofessional	ADJ
crl-16479	123	10	generalist	generalist	ADJ
crl-16479	123	11	librarian	librarian	NOUN
crl-16479	123	12	62	62	NUM
crl-16479	123	13	%	%	NOUN
crl-16479	123	14	32	32	NUM
crl-16479	123	15	%	%	NOUN
crl-16479	123	16	6	6	NUM
crl-16479	123	17	%	%	NOUN
crl-16479	123	18	86	86	NUM
crl-16479	123	19	%	%	NOUN
crl-16479	123	20	12	12	NUM
crl-16479	123	21	%	%	NOUN
crl-16479	123	22	2	2	NUM
crl-16479	123	23	%	%	NOUN
crl-16479	123	24	74	74	NUM
crl-16479	123	25	%	%	NOUN
crl-16479	123	26	15	15	NUM
crl-16479	123	27	%	%	NOUN
crl-16479	123	28	11	11	NUM
crl-16479	123	29	%	%	NOUN
crl-16479	123	30	90	90	NUM
crl-16479	123	31	%	%	NOUN
crl-16479	123	32	10	10	NUM
crl-16479	123	33	%	%	NOUN
crl-16479	123	34	0	0	NUM
crl-16479	123	35	%	%	NOUN
crl-16479	123	36	78	78	NUM
crl-16479	123	37	%	%	NOUN
crl-16479	123	38	15	15	NUM
crl-16479	123	39	%	%	NOUN
crl-16479	123	40	7	7	NUM
crl-16479	123	41	%	%	NOUN
crl-16479	123	42	saint	saint	PROPN
crl-16479	123	43	clair	clair	PROPN
crl-16479	123	44	(	(	PUNCT
crl-16479	123	45	1977	1977	NUM
crl-16479	123	46	)	)	PUNCT
crl-16479	124	1	n=5,588	n=5,588	PROPN
crl-16479	124	2	warner	warner	PROPN
crl-16479	124	3	(	(	PUNCT
crl-16479	124	4	2001	2001	NUM
crl-16479	124	5	)	)	PUNCT
crl-16479	125	1	n=14,080	n=14,080	PROPN
crl-16479	125	2	ryan	ryan	PROPN
crl-16479	125	3	(	(	PUNCT
crl-16479	125	4	2008	2008	NUM
crl-16479	125	5	)	)	PUNCT
crl-16479	125	6	n=6,959	n=6,959	VERB
crl-16479	125	7	henry	henry	PROPN
crl-16479	125	8	(	(	PUNCT
crl-16479	125	9	2008	2008	NUM
crl-16479	125	10	)	)	PUNCT
crl-16479	125	11	n=5,572	n=5,572	NOUN
crl-16479	125	12	gerlich	gerlich	PROPN
crl-16479	125	13	(	(	PUNCT
crl-16479	125	14	2010	2010	NUM
crl-16479	125	15	)	)	PUNCT
crl-16479	125	16	3	3	NUM
crl-16479	125	17	-	-	PUNCT
crl-16479	125	18	week	week	NOUN
crl-16479	125	19	n=7,652	n=7,652	NOUN
crl-16479	125	20	gerlich	gerlich	PROPN
crl-16479	125	21	(	(	PUNCT
crl-16479	125	22	2010	2010	NUM
crl-16479	125	23	)	)	PUNCT
crl-16479	125	24	15	15	NUM
crl-16479	125	25	-	-	PUNCT
crl-16479	125	26	week	week	NOUN
crl-16479	125	27	n=12,024	n=12,024	NOUN
crl-16479	125	28	78	78	NUM
crl-16479	125	29	%	%	NOUN
crl-16479	125	30	16	16	NUM
crl-16479	125	31	%	%	NOUN
crl-16479	125	32	6	6	NUM
crl-16479	125	33	%	%	NOUN
crl-16479	125	34	62	62	NUM
crl-16479	125	35	%	%	NOUN
crl-16479	125	36	32	32	NUM
crl-16479	125	37	%	%	NOUN
crl-16479	125	38	6	6	NUM
crl-16479	125	39	%	%	NOUN
crl-16479	125	40	86	86	NUM
crl-16479	125	41	%	%	NOUN
crl-16479	125	42	12	12	NUM
crl-16479	125	43	%	%	NOUN
crl-16479	125	44	2	2	NUM
crl-16479	125	45	%	%	NOUN
crl-16479	125	46	74	74	NUM
crl-16479	125	47	%	%	NOUN
crl-16479	125	48	15	15	NUM
crl-16479	125	49	%	%	NOUN
crl-16479	125	50	11	11	NUM
crl-16479	125	51	%	%	NOUN
crl-16479	125	52	90	90	NUM
crl-16479	125	53	%	%	NOUN
crl-16479	125	54	10	10	NUM
crl-16479	125	55	%	%	NOUN
crl-16479	125	56	0	0	NUM
crl-16479	125	57	%	%	NOUN
crl-16479	125	58	78	78	NUM
crl-16479	125	59	%	%	NOUN
crl-16479	125	60	15	15	NUM
crl-16479	125	61	%	%	NOUN
crl-16479	125	62	7	7	NUM
crl-16479	125	63	%	%	NOUN
crl-16479	125	64	78	78	NUM
crl-16479	125	65	%	%	NOUN
crl-16479	125	66	16	16	NUM
crl-16479	125	67	%	%	NOUN
crl-16479	125	68	6	6	NUM
crl-16479	125	69	%	%	NOUN
crl-16479	125	70	pe	pe	PROPN
crl-16479	125	71	rc	rc	PROPN
crl-16479	125	72	en	en	X
crl-16479	125	73	ta	ta	X
crl-16479	125	74	ge	ge	PROPN
crl-16479	126	1	o	o	PROPN
crl-16479	126	2	f	f	X
crl-16479	126	3	q	q	PROPN
crl-16479	126	4	ue	ue	PROPN
crl-16479	126	5	st	st	PROPN
crl-16479	126	6	io	io	PROPN
crl-16479	126	7	ns	ns	NUM
crl-16479	126	8	966	966	NUM
crl-16479	126	9	college	college	PROPN
crl-16479	126	10	&	&	CCONJ
crl-16479	126	11	research	research	PROPN
crl-16479	126	12	libraries	library	NOUN
crl-16479	126	13	november	november	PROPN
crl-16479	126	14	2015	2015	NUM
crl-16479	126	15	although	although	SCONJ
crl-16479	126	16	these	these	DET
crl-16479	126	17	findings	finding	NOUN
crl-16479	126	18	suggest	suggest	VERB
crl-16479	126	19	a	a	DET
crl-16479	126	20	new	new	ADJ
crl-16479	126	21	pattern	pattern	NOUN
crl-16479	126	22	of	of	ADP
crl-16479	126	23	questions	question	NOUN
crl-16479	126	24	with	with	ADP
crl-16479	126	25	chat	chat	NOUN
crl-16479	126	26	reference	reference	NOUN
crl-16479	126	27	,	,	PUNCT
crl-16479	126	28	due	due	ADP
crl-16479	126	29	to	to	ADP
crl-16479	126	30	the	the	DET
crl-16479	126	31	low	low	ADJ
crl-16479	126	32	volume	volume	NOUN
crl-16479	126	33	of	of	ADP
crl-16479	126	34	questions	question	NOUN
crl-16479	126	35	the	the	DET
crl-16479	126	36	findings	finding	NOUN
crl-16479	126	37	did	do	AUX
crl-16479	126	38	not	not	PART
crl-16479	126	39	change	change	VERB
crl-16479	126	40	the	the	DET
crl-16479	126	41	researchers	researcher	NOUN
crl-16479	126	42	’	'	PUNCT
crl-16479	126	43	staffing	staff	VERB
crl-16479	126	44	recommendations	recommendation	NOUN
crl-16479	126	45	in	in	ADP
crl-16479	126	46	the	the	DET
crl-16479	126	47	studies	study	NOUN
crl-16479	126	48	we	we	PRON
crl-16479	126	49	reviewed	review	VERB
crl-16479	126	50	.	.	PUNCT
crl-16479	127	1	despite	despite	SCONJ
crl-16479	127	2	the	the	DET
crl-16479	127	3	finding	finding	NOUN
crl-16479	127	4	that	that	SCONJ
crl-16479	127	5	nearly	nearly	ADV
crl-16479	127	6	one	one	NUM
crl-16479	127	7	quarter	quarter	NOUN
crl-16479	127	8	of	of	ADP
crl-16479	127	9	the	the	DET
crl-16479	127	10	questions	question	NOUN
crl-16479	127	11	received	receive	VERB
crl-16479	127	12	in	in	ADP
crl-16479	127	13	the	the	DET
crl-16479	127	14	virtual	virtual	ADJ
crl-16479	127	15	environment	environment	NOUN
crl-16479	127	16	required	require	VERB
crl-16479	127	17	the	the	DET
crl-16479	127	18	expertise	expertise	NOUN
crl-16479	127	19	of	of	ADP
crl-16479	127	20	a	a	DET
crl-16479	127	21	librarian	librarian	NOUN
crl-16479	127	22	(	(	PUNCT
crl-16479	127	23	the	the	DET
crl-16479	127	24	highest	high	ADJ
crl-16479	127	25	percentage	percentage	NOUN
crl-16479	127	26	of	of	ADP
crl-16479	127	27	any	any	DET
crl-16479	127	28	study	study	NOUN
crl-16479	127	29	reviewed	review	VERB
crl-16479	127	30	)	)	PUNCT
crl-16479	127	31	,	,	PUNCT
crl-16479	127	32	bravender	bravender	NOUN
crl-16479	127	33	recommended	recommend	VERB
crl-16479	127	34	that	that	SCONJ
crl-16479	127	35	chat	chat	NOUN
crl-16479	127	36	should	should	AUX
crl-16479	127	37	be	be	AUX
crl-16479	127	38	staffed	staff	VERB
crl-16479	127	39	by	by	ADP
crl-16479	127	40	nonprofessionals	nonprofessional	NOUN
crl-16479	127	41	because	because	SCONJ
crl-16479	127	42	of	of	ADP
crl-16479	127	43	low	low	ADJ
crl-16479	127	44	question	question	NOUN
crl-16479	127	45	volume.34	volume.34	NOUN
crl-16479	127	46	this	this	DET
crl-16479	127	47	point	point	NOUN
crl-16479	127	48	of	of	ADP
crl-16479	127	49	view	view	NOUN
crl-16479	127	50	is	be	AUX
crl-16479	127	51	not	not	PART
crl-16479	127	52	uncommon	uncommon	ADJ
crl-16479	127	53	.	.	PUNCT
crl-16479	128	1	other	other	ADJ
crl-16479	128	2	libraries	library	NOUN
crl-16479	128	3	have	have	AUX
crl-16479	128	4	chosen	choose	VERB
crl-16479	128	5	to	to	PART
crl-16479	128	6	staff	staff	VERB
crl-16479	128	7	virtual	virtual	ADJ
crl-16479	128	8	reference	reference	NOUN
crl-16479	128	9	with	with	ADP
crl-16479	128	10	nonprofessionals	nonprofessional	NOUN
crl-16479	128	11	or	or	CCONJ
crl-16479	128	12	even	even	ADV
crl-16479	128	13	to	to	PART
crl-16479	128	14	discontinue	discontinue	VERB
crl-16479	128	15	chat	chat	PROPN
crl-16479	128	16	reference	reference	NOUN
crl-16479	128	17	service	service	NOUN
crl-16479	128	18	due	due	ADP
crl-16479	128	19	to	to	ADP
crl-16479	128	20	low	low	ADJ
crl-16479	128	21	use	use	NOUN
crl-16479	128	22	.	.	PUNCT
crl-16479	129	1	in	in	ADP
crl-16479	129	2	a	a	DET
crl-16479	129	3	2006	2006	NUM
crl-16479	129	4	multiple	multiple	ADJ
crl-16479	129	5	-	-	PUNCT
crl-16479	129	6	case	case	NOUN
crl-16479	129	7	study	study	NOUN
crl-16479	129	8	,	,	PUNCT
crl-16479	129	9	radford	radford	PROPN
crl-16479	129	10	and	and	CCONJ
crl-16479	129	11	kern	kern	PROPN
crl-16479	129	12	reported	report	VERB
crl-16479	129	13	on	on	ADP
crl-16479	129	14	the	the	DET
crl-16479	129	15	discontinuance	discontinuance	NOUN
crl-16479	129	16	of	of	ADP
crl-16479	129	17	nine	nine	NUM
crl-16479	129	18	chat	chat	NOUN
crl-16479	129	19	reference	reference	NOUN
crl-16479	129	20	services	service	NOUN
crl-16479	129	21	,	,	PUNCT
crl-16479	129	22	with	with	ADP
crl-16479	129	23	low	low	ADJ
crl-16479	129	24	volume	volume	NOUN
crl-16479	129	25	being	be	AUX
crl-16479	129	26	the	the	DET
crl-16479	129	27	most	most	ADV
crl-16479	129	28	frequent	frequent	ADJ
crl-16479	129	29	reason	reason	NOUN
crl-16479	129	30	for	for	ADP
crl-16479	129	31	discontinuation.35	discontinuation.35	NOUN
crl-16479	129	32	the	the	DET
crl-16479	129	33	exception	exception	NOUN
crl-16479	129	34	to	to	ADP
crl-16479	129	35	the	the	DET
crl-16479	129	36	low	low	ADJ
crl-16479	129	37	-	-	PUNCT
crl-16479	129	38	use	use	NOUN
crl-16479	129	39	finding	finding	NOUN
crl-16479	129	40	came	come	VERB
crl-16479	129	41	from	from	ADP
crl-16479	129	42	ward	ward	NOUN
crl-16479	129	43	and	and	CCONJ
crl-16479	129	44	phetteplace	phetteplace	NOUN
crl-16479	129	45	,	,	PUNCT
crl-16479	129	46	who	who	PRON
crl-16479	129	47	reported	report	VERB
crl-16479	129	48	that	that	SCONJ
crl-16479	129	49	chat	chat	PROPN
crl-16479	129	50	reference	reference	NOUN
crl-16479	129	51	had	have	AUX
crl-16479	129	52	become	become	VERB
crl-16479	129	53	the	the	DET
crl-16479	129	54	dominant	dominant	ADJ
crl-16479	129	55	service	service	NOUN
crl-16479	129	56	point	point	NOUN
crl-16479	129	57	in	in	ADP
crl-16479	129	58	their	their	PRON
crl-16479	129	59	library	library	NOUN
crl-16479	129	60	,	,	PUNCT
crl-16479	129	61	with	with	ADP
crl-16479	129	62	both	both	CCONJ
crl-16479	129	63	a	a	DET
crl-16479	129	64	high	high	ADJ
crl-16479	129	65	volume	volume	NOUN
crl-16479	129	66	of	of	ADP
crl-16479	129	67	questions	question	NOUN
crl-16479	129	68	and	and	CCONJ
crl-16479	129	69	high	high	ADJ
crl-16479	129	70	frequencies	frequency	NOUN
crl-16479	129	71	of	of	ADP
crl-16479	129	72	generalist	generalist	ADJ
crl-16479	129	73	and	and	CCONJ
crl-16479	129	74	librarian	librarian	ADJ
crl-16479	129	75	questions	question	NOUN
crl-16479	129	76	.	.	PUNCT
crl-16479	130	1	as	as	ADP
crl-16479	130	2	a	a	DET
crl-16479	130	3	result	result	NOUN
crl-16479	130	4	,	,	PUNCT
crl-16479	130	5	despite	despite	SCONJ
crl-16479	130	6	having	have	VERB
crl-16479	130	7	the	the	DET
crl-16479	130	8	highest	high	ADJ
crl-16479	130	9	percentage	percentage	NOUN
crl-16479	130	10	of	of	ADP
crl-16479	130	11	nonprofessional	nonprofessional	ADJ
crl-16479	130	12	questions	question	NOUN
crl-16479	130	13	,	,	PUNCT
crl-16479	130	14	their	their	PRON
crl-16479	130	15	library	library	NOUN
crl-16479	130	16	continued	continue	VERB
crl-16479	130	17	to	to	PART
crl-16479	130	18	staff	staff	VERB
crl-16479	130	19	many	many	ADJ
crl-16479	130	20	reference	reference	NOUN
crl-16479	130	21	service	service	NOUN
crl-16479	130	22	points	point	NOUN
crl-16479	130	23	with	with	ADP
crl-16479	130	24	librarians.36	librarians.36	NOUN
crl-16479	130	25	in	in	ADP
crl-16479	130	26	the	the	DET
crl-16479	130	27	studies	study	NOUN
crl-16479	130	28	we	we	PRON
crl-16479	130	29	reviewed	review	VERB
crl-16479	130	30	where	where	SCONJ
crl-16479	130	31	a	a	DET
crl-16479	130	32	recommendation	recommendation	NOUN
crl-16479	130	33	for	for	ADP
crl-16479	130	34	staffing	staffing	NOUN
crl-16479	130	35	was	be	AUX
crl-16479	130	36	made	make	VERB
crl-16479	130	37	,	,	PUNCT
crl-16479	130	38	decisions	decision	NOUN
crl-16479	130	39	were	be	AUX
crl-16479	130	40	based	base	VERB
crl-16479	130	41	on	on	ADP
crl-16479	130	42	the	the	DET
crl-16479	130	43	need	need	NOUN
crl-16479	130	44	to	to	PART
crl-16479	130	45	use	use	VERB
crl-16479	130	46	the	the	DET
crl-16479	130	47	expertise	expertise	NOUN
crl-16479	130	48	of	of	ADP
crl-16479	130	49	librarians	librarian	NOUN
crl-16479	130	50	in	in	ADP
crl-16479	130	51	the	the	DET
crl-16479	130	52	most	most	ADV
crl-16479	130	53	efficient	efficient	ADJ
crl-16479	130	54	and	and	CCONJ
crl-16479	130	55	cost	cost	NOUN
crl-16479	130	56	-	-	PUNCT
crl-16479	130	57	effective	effective	ADJ
crl-16479	130	58	manner	manner	NOUN
crl-16479	130	59	possible	possible	ADJ
crl-16479	130	60	.	.	PUNCT
crl-16479	131	1	it	it	PRON
crl-16479	131	2	was	be	AUX
crl-16479	131	3	clear	clear	ADJ
crl-16479	131	4	that	that	SCONJ
crl-16479	131	5	nonprofessional	nonprofessional	ADJ
crl-16479	131	6	staff	staff	NOUN
crl-16479	131	7	could	could	AUX
crl-16479	131	8	be	be	AUX
crl-16479	131	9	trained	train	VERB
crl-16479	131	10	to	to	PART
crl-16479	131	11	answer	answer	VERB
crl-16479	131	12	questions	question	NOUN
crl-16479	131	13	related	relate	VERB
crl-16479	131	14	to	to	ADP
crl-16479	131	15	search	search	NOUN
crl-16479	131	16	and	and	CCONJ
crl-16479	131	17	library	library	NOUN
crl-16479	131	18	use	use	NOUN
crl-16479	131	19	.	.	PUNCT
crl-16479	132	1	however	however	ADV
crl-16479	132	2	,	,	PUNCT
crl-16479	132	3	there	there	PRON
crl-16479	132	4	was	be	VERB
crl-16479	132	5	evidence	evidence	NOUN
crl-16479	132	6	that	that	SCONJ
crl-16479	132	7	some	some	DET
crl-16479	132	8	reference	reference	NOUN
crl-16479	132	9	questions	question	NOUN
crl-16479	132	10	,	,	PUNCT
crl-16479	132	11	especially	especially	ADV
crl-16479	132	12	those	those	PRON
crl-16479	132	13	posed	pose	VERB
crl-16479	132	14	as	as	ADP
crl-16479	132	15	generalist	generalist	ADJ
crl-16479	132	16	questions	question	NOUN
crl-16479	132	17	but	but	CCONJ
crl-16479	132	18	related	relate	VERB
crl-16479	132	19	to	to	ADP
crl-16479	132	20	developing	develop	VERB
crl-16479	132	21	research	research	NOUN
crl-16479	132	22	topics	topic	NOUN
crl-16479	132	23	,	,	PUNCT
crl-16479	132	24	were	be	AUX
crl-16479	132	25	problematic	problematic	ADJ
crl-16479	132	26	for	for	ADP
crl-16479	132	27	nonprofessional	nonprofessional	ADJ
crl-16479	132	28	staff	staff	NOUN
crl-16479	132	29	.	.	PUNCT
crl-16479	133	1	there	there	PRON
crl-16479	133	2	was	be	VERB
crl-16479	133	3	an	an	DET
crl-16479	133	4	acknowledged	acknowledge	VERB
crl-16479	133	5	risk	risk	NOUN
crl-16479	133	6	that	that	SCONJ
crl-16479	133	7	nonprofessional	nonprofessional	ADJ
crl-16479	133	8	staff	staff	NOUN
crl-16479	133	9	might	might	AUX
crl-16479	133	10	miss	miss	VERB
crl-16479	133	11	more	more	ADV
crl-16479	133	12	complex	complex	ADJ
crl-16479	133	13	questions	question	NOUN
crl-16479	133	14	related	relate	VERB
crl-16479	133	15	to	to	ADP
crl-16479	133	16	the	the	DET
crl-16479	133	17	broader	broad	ADJ
crl-16479	133	18	research	research	NOUN
crl-16479	133	19	context	context	NOUN
crl-16479	133	20	and	and	CCONJ
crl-16479	133	21	might	might	AUX
crl-16479	133	22	also	also	ADV
crl-16479	133	23	miss	miss	VERB
crl-16479	133	24	the	the	DET
crl-16479	133	25	opportunity	opportunity	NOUN
crl-16479	133	26	to	to	PART
crl-16479	133	27	support	support	VERB
crl-16479	133	28	learning	learn	VERB
crl-16479	133	29	at	at	ADP
crl-16479	133	30	a	a	DET
crl-16479	133	31	teachable	teachable	ADJ
crl-16479	133	32	moment	moment	NOUN
crl-16479	133	33	.	.	PUNCT
crl-16479	134	1	however	however	ADV
crl-16479	134	2	,	,	PUNCT
crl-16479	134	3	librarians	librarian	NOUN
crl-16479	134	4	took	take	VERB
crl-16479	134	5	these	these	DET
crl-16479	134	6	risks	risk	NOUN
crl-16479	134	7	because	because	SCONJ
crl-16479	134	8	the	the	DET
crl-16479	134	9	number	number	NOUN
crl-16479	134	10	of	of	ADP
crl-16479	134	11	questions	question	NOUN
crl-16479	134	12	requiring	require	VERB
crl-16479	134	13	specialized	specialized	ADJ
crl-16479	134	14	expertise	expertise	NOUN
crl-16479	134	15	was	be	AUX
crl-16479	134	16	so	so	ADV
crl-16479	134	17	low	low	ADJ
crl-16479	134	18	that	that	SCONJ
crl-16479	134	19	the	the	DET
crl-16479	134	20	cost	cost	NOUN
crl-16479	134	21	of	of	ADP
crl-16479	134	22	correctly	correctly	ADV
crl-16479	134	23	addressing	address	VERB
crl-16479	134	24	the	the	DET
crl-16479	134	25	questions	question	NOUN
crl-16479	134	26	could	could	AUX
crl-16479	134	27	not	not	PART
crl-16479	134	28	be	be	AUX
crl-16479	134	29	justified	justify	VERB
crl-16479	134	30	.	.	PUNCT
crl-16479	135	1	research	research	NOUN
crl-16479	135	2	question	question	NOUN
crl-16479	135	3	2	2	NUM
crl-16479	135	4	:	:	PUNCT
crl-16479	135	5	are	be	AUX
crl-16479	135	6	the	the	DET
crl-16479	135	7	questions	question	NOUN
crl-16479	135	8	received	receive	VERB
crl-16479	135	9	via	via	ADP
crl-16479	135	10	chat	chat	PROPN
crl-16479	135	11	systems	system	NOUN
crl-16479	135	12	more	more	ADV
crl-16479	135	13	complex	complex	ADJ
crl-16479	135	14	than	than	ADP
crl-16479	135	15	those	those	PRON
crl-16479	135	16	received	receive	VERB
crl-16479	135	17	at	at	ADP
crl-16479	135	18	reference	reference	NOUN
crl-16479	135	19	desks	desk	NOUN
crl-16479	135	20	?	?	PUNCT
crl-16479	136	1	by	by	ADP
crl-16479	136	2	differentiating	differentiate	VERB
crl-16479	136	3	between	between	ADP
crl-16479	136	4	questions	question	NOUN
crl-16479	136	5	asked	ask	VERB
crl-16479	136	6	at	at	ADP
crl-16479	136	7	the	the	DET
crl-16479	136	8	reference	reference	NOUN
crl-16479	136	9	desk	desk	NOUN
crl-16479	136	10	and	and	CCONJ
crl-16479	136	11	questions	question	NOUN
crl-16479	136	12	asked	ask	VERB
crl-16479	136	13	via	via	ADP
crl-16479	136	14	chat	chat	PROPN
crl-16479	136	15	,	,	PUNCT
crl-16479	136	16	we	we	PRON
crl-16479	136	17	see	see	VERB
crl-16479	136	18	evidence	evidence	NOUN
crl-16479	136	19	that	that	SCONJ
crl-16479	136	20	users	user	NOUN
crl-16479	136	21	do	do	AUX
crl-16479	136	22	ask	ask	VERB
crl-16479	136	23	more	more	ADJ
crl-16479	136	24	complex	complex	ADJ
crl-16479	136	25	questions	question	NOUN
crl-16479	136	26	via	via	ADP
crl-16479	136	27	chat	chat	PROPN
crl-16479	136	28	.	.	PUNCT
crl-16479	137	1	figure	figure	NOUN
crl-16479	137	2	2	2	NUM
crl-16479	137	3	chat	chat	NOUN
crl-16479	137	4	questions	question	NOUN
crl-16479	137	5	by	by	ADP
crl-16479	137	6	recommended	recommend	VERB
crl-16479	137	7	staffing	staffing	NOUN
crl-16479	137	8	level	level	NOUN
crl-16479	137	9	nonprofessional	nonprofessional	ADJ
crl-16479	137	10	generalist	generalist	ADJ
crl-16479	137	11	librarian	librarian	NOUN
crl-16479	137	12	33	33	NUM
crl-16479	137	13	%	%	NOUN
crl-16479	137	14	45	45	NUM
crl-16479	137	15	%	%	NOUN
crl-16479	137	16	22	22	NUM
crl-16479	137	17	%	%	NOUN
crl-16479	137	18	30	30	NUM
crl-16479	137	19	%	%	NOUN
crl-16479	137	20	47	47	NUM
crl-16479	137	21	%	%	NOUN
crl-16479	137	22	23	23	NUM
crl-16479	137	23	%	%	NOUN
crl-16479	137	24	34	34	NUM
crl-16479	137	25	%	%	NOUN
crl-16479	137	26	43	43	NUM
crl-16479	137	27	%	%	NOUN
crl-16479	137	28	23	23	NUM
crl-16479	137	29	%	%	NOUN
crl-16479	137	30	gerlich	gerlich	NOUN
crl-16479	137	31	(	(	PUNCT
crl-16479	137	32	2010	2010	NUM
crl-16479	137	33	)	)	PUNCT
crl-16479	137	34	3	3	NUM
crl-16479	137	35	-	-	PUNCT
crl-16479	137	36	week	week	NOUN
crl-16479	137	37	n=98	n=98	PROPN
crl-16479	137	38	gerlich	gerlich	PROPN
crl-16479	137	39	(	(	PUNCT
crl-16479	137	40	2010	2010	NUM
crl-16479	137	41	)	)	PUNCT
crl-16479	137	42	15	15	NUM
crl-16479	137	43	-	-	PUNCT
crl-16479	137	44	week	week	NOUN
crl-16479	137	45	n=317	n=317	NUM
crl-16479	137	46	bravender	bravender	NOUN
crl-16479	137	47	(	(	PUNCT
crl-16479	137	48	2011	2011	NUM
crl-16479	137	49	)	)	PUNCT
crl-16479	137	50	n=1,476	n=1,476	ADV
crl-16479	137	51	ward	ward	NOUN
crl-16479	137	52	(	(	PUNCT
crl-16479	137	53	2012	2012	NUM
crl-16479	137	54	)	)	PUNCT
crl-16479	137	55	n=3,267	n=3,267	ADV
crl-16479	137	56	60	60	NUM
crl-16479	137	57	%	%	NOUN
crl-16479	137	58	30	30	NUM
crl-16479	137	59	%	%	NOUN
crl-16479	137	60	10	10	NUM
crl-16479	137	61	%	%	NOUN
crl-16479	137	62	33	33	NUM
crl-16479	137	63	%	%	NOUN
crl-16479	137	64	45	45	NUM
crl-16479	137	65	%	%	NOUN
crl-16479	137	66	22	22	NUM
crl-16479	137	67	%	%	NOUN
crl-16479	137	68	30	30	NUM
crl-16479	137	69	%	%	NOUN
crl-16479	137	70	47	47	NUM
crl-16479	137	71	%	%	NOUN
crl-16479	138	1	23	23	NUM
crl-16479	138	2	%	%	NOUN
crl-16479	138	3	34	34	NUM
crl-16479	138	4	%	%	NOUN
crl-16479	138	5	43	43	NUM
crl-16479	138	6	%	%	NOUN
crl-16479	138	7	23	23	NUM
crl-16479	138	8	%	%	NOUN
crl-16479	138	9	60	60	NUM
crl-16479	138	10	%	%	NOUN
crl-16479	138	11	30	30	NUM
crl-16479	138	12	%	%	NOUN
crl-16479	138	13	10	10	NUM
crl-16479	138	14	%	%	NOUN
crl-16479	138	15	pe	pe	PROPN
crl-16479	138	16	rc	rc	PROPN
crl-16479	138	17	en	en	X
crl-16479	138	18	ta	ta	X
crl-16479	139	1	ge	ge	PROPN
crl-16479	140	1	o	o	PROPN
crl-16479	141	1	f	f	X
crl-16479	141	2	q	q	PROPN
crl-16479	141	3	ue	ue	PROPN
crl-16479	141	4	st	st	PROPN
crl-16479	141	5	io	io	PROPN
crl-16479	141	6	ns	ns	PROPN
crl-16479	141	7	implications	implication	NOUN
crl-16479	141	8	for	for	ADP
crl-16479	141	9	practice	practice	NOUN
crl-16479	141	10	967	967	NUM
crl-16479	141	11	the	the	DET
crl-16479	141	12	trend	trend	NOUN
crl-16479	141	13	of	of	ADP
crl-16479	141	14	declining	decline	VERB
crl-16479	141	15	question	question	NOUN
crl-16479	141	16	complexity	complexity	NOUN
crl-16479	141	17	does	do	AUX
crl-16479	141	18	not	not	PART
crl-16479	141	19	appear	appear	VERB
crl-16479	141	20	to	to	PART
crl-16479	141	21	hold	hold	VERB
crl-16479	141	22	true	true	ADJ
crl-16479	141	23	in	in	ADP
crl-16479	141	24	the	the	DET
crl-16479	141	25	virtual	virtual	ADJ
crl-16479	141	26	environment	environment	NOUN
crl-16479	141	27	.	.	PUNCT
crl-16479	142	1	figure	figure	VERB
crl-16479	142	2	3	3	NUM
crl-16479	142	3	displays	display	VERB
crl-16479	142	4	the	the	DET
crl-16479	142	5	weighted	weighted	ADJ
crl-16479	142	6	average	average	ADJ
crl-16479	142	7	frequency	frequency	NOUN
crl-16479	142	8	of	of	ADP
crl-16479	142	9	questions	question	NOUN
crl-16479	142	10	received	receive	VERB
crl-16479	142	11	by	by	ADP
crl-16479	142	12	staffing	staffing	NOUN
crl-16479	142	13	level	level	NOUN
crl-16479	142	14	.	.	PUNCT
crl-16479	143	1	within	within	ADP
crl-16479	143	2	each	each	PRON
crl-16479	143	3	of	of	ADP
crl-16479	143	4	the	the	DET
crl-16479	143	5	staffing	staffing	NOUN
crl-16479	143	6	levels	level	NOUN
crl-16479	143	7	,	,	PUNCT
crl-16479	143	8	the	the	DET
crl-16479	143	9	studies	study	NOUN
crl-16479	143	10	are	be	AUX
crl-16479	143	11	grouped	group	VERB
crl-16479	143	12	and	and	CCONJ
crl-16479	143	13	averaged	average	VERB
crl-16479	143	14	for	for	ADP
crl-16479	143	15	comparison.37	comparison.37	NOUN
crl-16479	143	16	the	the	DET
crl-16479	143	17	first	first	ADJ
crl-16479	143	18	group	group	NOUN
crl-16479	143	19	,	,	PUNCT
crl-16479	143	20	labeled	label	VERB
crl-16479	143	21	“	"	PUNCT
crl-16479	143	22	1977	1977	NUM
crl-16479	143	23	,	,	PUNCT
crl-16479	143	24	”	"	PUNCT
crl-16479	143	25	contains	contain	VERB
crl-16479	143	26	only	only	ADV
crl-16479	143	27	the	the	DET
crl-16479	143	28	study	study	NOUN
crl-16479	143	29	conducted	conduct	VERB
crl-16479	143	30	by	by	ADP
crl-16479	143	31	saint	saint	PROPN
crl-16479	143	32	clair	clair	PROPN
crl-16479	143	33	.	.	PUNCT
crl-16479	144	1	this	this	DET
crl-16479	144	2	study	study	NOUN
crl-16479	144	3	is	be	AUX
crl-16479	144	4	of	of	ADP
crl-16479	144	5	particular	particular	ADJ
crl-16479	144	6	interest	interest	NOUN
crl-16479	144	7	because	because	SCONJ
crl-16479	144	8	it	it	PRON
crl-16479	144	9	was	be	AUX
crl-16479	144	10	conducted	conduct	VERB
crl-16479	144	11	in	in	ADP
crl-16479	144	12	what	what	PRON
crl-16479	144	13	could	could	AUX
crl-16479	144	14	be	be	AUX
crl-16479	144	15	considered	consider	VERB
crl-16479	144	16	the	the	DET
crl-16479	144	17	golden	golden	ADJ
crl-16479	144	18	age	age	NOUN
crl-16479	144	19	of	of	ADP
crl-16479	144	20	the	the	DET
crl-16479	144	21	reference	reference	NOUN
crl-16479	144	22	desk	desk	NOUN
crl-16479	144	23	,	,	PUNCT
crl-16479	144	24	before	before	ADP
crl-16479	144	25	the	the	DET
crl-16479	144	26	widespread	widespread	ADJ
crl-16479	144	27	adoption	adoption	NOUN
crl-16479	144	28	of	of	ADP
crl-16479	144	29	online	online	ADJ
crl-16479	144	30	search	search	NOUN
crl-16479	144	31	tools	tool	NOUN
crl-16479	144	32	and	and	CCONJ
crl-16479	144	33	resources	resource	NOUN
crl-16479	144	34	.	.	PUNCT
crl-16479	145	1	the	the	DET
crl-16479	145	2	second	second	ADJ
crl-16479	145	3	group	group	NOUN
crl-16479	145	4	,	,	PUNCT
crl-16479	145	5	labeled	label	VERB
crl-16479	145	6	“	"	PUNCT
crl-16479	145	7	desk	desk	NOUN
crl-16479	145	8	,	,	PUNCT
crl-16479	145	9	”	"	PUNCT
crl-16479	145	10	is	be	AUX
crl-16479	145	11	a	a	DET
crl-16479	145	12	weighted	weighted	ADJ
crl-16479	145	13	average	average	NOUN
crl-16479	145	14	of	of	ADP
crl-16479	145	15	the	the	DET
crl-16479	145	16	remaining	remain	VERB
crl-16479	145	17	studies	study	NOUN
crl-16479	145	18	included	include	VERB
crl-16479	145	19	in	in	ADP
crl-16479	145	20	figure	figure	NOUN
crl-16479	145	21	1	1	NUM
crl-16479	145	22	that	that	PRON
crl-16479	145	23	report	report	VERB
crl-16479	145	24	the	the	DET
crl-16479	145	25	findings	finding	NOUN
crl-16479	145	26	for	for	ADP
crl-16479	145	27	questions	question	NOUN
crl-16479	145	28	received	receive	VERB
crl-16479	145	29	at	at	ADP
crl-16479	145	30	the	the	DET
crl-16479	145	31	reference	reference	NOUN
crl-16479	145	32	desk	desk	NOUN
crl-16479	145	33	.	.	PUNCT
crl-16479	146	1	the	the	DET
crl-16479	146	2	third	third	ADJ
crl-16479	146	3	group	group	NOUN
crl-16479	146	4	,	,	PUNCT
crl-16479	146	5	labeled	label	VERB
crl-16479	146	6	“	"	PUNCT
crl-16479	146	7	chat	chat	PROPN
crl-16479	146	8	,	,	PUNCT
crl-16479	146	9	”	"	PUNCT
crl-16479	146	10	is	be	AUX
crl-16479	146	11	an	an	DET
crl-16479	146	12	average	average	NOUN
crl-16479	146	13	of	of	ADP
crl-16479	146	14	the	the	DET
crl-16479	146	15	studies	study	NOUN
crl-16479	146	16	included	include	VERB
crl-16479	146	17	in	in	ADP
crl-16479	146	18	figure	figure	NOUN
crl-16479	146	19	2	2	NUM
crl-16479	146	20	that	that	PRON
crl-16479	146	21	report	report	VERB
crl-16479	146	22	the	the	DET
crl-16479	146	23	complexity	complexity	NOUN
crl-16479	146	24	of	of	ADP
crl-16479	146	25	questions	question	NOUN
crl-16479	146	26	received	receive	VERB
crl-16479	146	27	via	via	ADP
crl-16479	146	28	chat	chat	PROPN
crl-16479	146	29	.	.	PUNCT
crl-16479	147	1	it	it	PRON
crl-16479	147	2	is	be	AUX
crl-16479	147	3	interesting	interesting	ADJ
crl-16479	147	4	to	to	PART
crl-16479	147	5	note	note	VERB
crl-16479	147	6	that	that	SCONJ
crl-16479	147	7	the	the	DET
crl-16479	147	8	overall	overall	ADJ
crl-16479	147	9	pattern	pattern	NOUN
crl-16479	147	10	for	for	ADP
crl-16479	147	11	chat	chat	NOUN
crl-16479	147	12	services	service	NOUN
crl-16479	147	13	is	be	AUX
crl-16479	147	14	similar	similar	ADJ
crl-16479	147	15	to	to	ADP
crl-16479	147	16	the	the	DET
crl-16479	147	17	pattern	pattern	NOUN
crl-16479	147	18	reported	report	VERB
crl-16479	147	19	in	in	ADP
crl-16479	147	20	1977	1977	NUM
crl-16479	147	21	,	,	PUNCT
crl-16479	147	22	with	with	ADP
crl-16479	147	23	a	a	DET
crl-16479	147	24	lower	low	ADJ
crl-16479	147	25	percentage	percentage	NOUN
crl-16479	147	26	of	of	ADP
crl-16479	147	27	nonprofessional	nonprofessional	ADJ
crl-16479	147	28	questions	question	NOUN
crl-16479	147	29	(	(	PUNCT
crl-16479	147	30	49	49	NUM
crl-16479	147	31	%	%	NOUN
crl-16479	147	32	)	)	PUNCT
crl-16479	147	33	and	and	CCONJ
crl-16479	147	34	higher	high	ADJ
crl-16479	147	35	percentages	percentage	NOUN
crl-16479	147	36	of	of	ADP
crl-16479	147	37	questions	question	NOUN
crl-16479	147	38	requiring	require	VERB
crl-16479	147	39	the	the	DET
crl-16479	147	40	skills	skill	NOUN
crl-16479	147	41	of	of	ADP
crl-16479	147	42	a	a	DET
crl-16479	147	43	generalist	generalist	NOUN
crl-16479	147	44	(	(	PUNCT
crl-16479	147	45	36	36	NUM
crl-16479	147	46	%	%	NOUN
crl-16479	147	47	)	)	PUNCT
crl-16479	147	48	or	or	CCONJ
crl-16479	147	49	librarian	librarian	ADJ
crl-16479	147	50	(	(	PUNCT
crl-16479	147	51	15	15	NUM
crl-16479	147	52	%	%	NOUN
crl-16479	147	53	)	)	PUNCT
crl-16479	147	54	.	.	PUNCT
crl-16479	148	1	the	the	DET
crl-16479	148	2	desk	desk	NOUN
crl-16479	148	3	questions	question	NOUN
crl-16479	148	4	reflect	reflect	VERB
crl-16479	148	5	the	the	DET
crl-16479	148	6	pattern	pattern	NOUN
crl-16479	148	7	that	that	PRON
crl-16479	148	8	is	be	AUX
crl-16479	148	9	frequently	frequently	ADV
crl-16479	148	10	associated	associate	VERB
crl-16479	148	11	with	with	ADP
crl-16479	148	12	questions	question	NOUN
crl-16479	148	13	at	at	ADP
crl-16479	148	14	the	the	DET
crl-16479	148	15	point	point	NOUN
crl-16479	148	16	of	of	ADP
crl-16479	148	17	need	need	NOUN
crl-16479	148	18	,	,	PUNCT
crl-16479	148	19	with	with	ADP
crl-16479	148	20	a	a	DET
crl-16479	148	21	very	very	ADV
crl-16479	148	22	high	high	ADJ
crl-16479	148	23	percentage	percentage	NOUN
crl-16479	148	24	of	of	ADP
crl-16479	148	25	nonprofessional	nonprofessional	ADJ
crl-16479	148	26	questions	question	NOUN
crl-16479	148	27	(	(	PUNCT
crl-16479	148	28	81	81	NUM
crl-16479	148	29	%	%	NOUN
crl-16479	148	30	)	)	PUNCT
crl-16479	148	31	and	and	CCONJ
crl-16479	148	32	low	low	ADJ
crl-16479	148	33	percentages	percentage	NOUN
crl-16479	148	34	of	of	ADP
crl-16479	148	35	generalist	generalist	NOUN
crl-16479	148	36	(	(	PUNCT
crl-16479	148	37	13	13	NUM
crl-16479	148	38	%	%	NOUN
crl-16479	148	39	)	)	PUNCT
crl-16479	148	40	and	and	CCONJ
crl-16479	148	41	librarian	librarian	ADJ
crl-16479	148	42	(	(	PUNCT
crl-16479	148	43	15	15	NUM
crl-16479	148	44	%	%	NOUN
crl-16479	148	45	)	)	PUNCT
crl-16479	148	46	questions	question	NOUN
crl-16479	148	47	.	.	PUNCT
crl-16479	149	1	although	although	SCONJ
crl-16479	149	2	the	the	DET
crl-16479	149	3	underlying	underlie	VERB
crl-16479	149	4	differences	difference	NOUN
crl-16479	149	5	in	in	ADP
crl-16479	149	6	the	the	DET
crl-16479	149	7	designs	design	NOUN
crl-16479	149	8	of	of	ADP
crl-16479	149	9	the	the	DET
crl-16479	149	10	studies	study	NOUN
crl-16479	149	11	make	make	VERB
crl-16479	149	12	it	it	PRON
crl-16479	149	13	impossible	impossible	ADJ
crl-16479	149	14	to	to	PART
crl-16479	149	15	use	use	VERB
crl-16479	149	16	formal	formal	ADJ
crl-16479	149	17	analyses	analysis	NOUN
crl-16479	149	18	to	to	PART
crl-16479	149	19	detect	detect	VERB
crl-16479	149	20	statistical	statistical	ADJ
crl-16479	149	21	differences	difference	NOUN
crl-16479	149	22	,	,	PUNCT
crl-16479	149	23	the	the	DET
crl-16479	149	24	results	result	NOUN
crl-16479	149	25	suggest	suggest	VERB
crl-16479	149	26	that	that	SCONJ
crl-16479	149	27	users	user	NOUN
crl-16479	149	28	tend	tend	VERB
crl-16479	149	29	to	to	PART
crl-16479	149	30	ask	ask	VERB
crl-16479	149	31	more	more	ADJ
crl-16479	149	32	complex	complex	ADJ
crl-16479	149	33	questions	question	NOUN
crl-16479	149	34	when	when	SCONJ
crl-16479	149	35	using	use	VERB
crl-16479	149	36	chat	chat	NOUN
crl-16479	149	37	services	service	NOUN
crl-16479	149	38	.	.	PUNCT
crl-16479	150	1	research	research	NOUN
crl-16479	150	2	conducted	conduct	VERB
crl-16479	150	3	by	by	ADP
crl-16479	150	4	connaway	connaway	PROPN
crl-16479	150	5	,	,	PUNCT
crl-16479	150	6	dickey	dickey	PROPN
crl-16479	150	7	,	,	PUNCT
crl-16479	150	8	and	and	CCONJ
crl-16479	150	9	radford	radford	PROPN
crl-16479	150	10	on	on	ADP
crl-16479	150	11	users	user	NOUN
crl-16479	150	12	’	'	PUNCT
crl-16479	150	13	preferred	preferred	ADJ
crl-16479	150	14	modes	mode	NOUN
crl-16479	150	15	of	of	ADP
crl-16479	150	16	reference	reference	NOUN
crl-16479	150	17	service	service	NOUN
crl-16479	150	18	has	have	AUX
crl-16479	150	19	demonstrated	demonstrate	VERB
crl-16479	150	20	user	user	NOUN
crl-16479	150	21	preference	preference	NOUN
crl-16479	150	22	for	for	ADP
crl-16479	150	23	chat	chat	NOUN
crl-16479	150	24	over	over	ADP
crl-16479	150	25	other	other	ADJ
crl-16479	150	26	reference	reference	NOUN
crl-16479	150	27	modes	mode	NOUN
crl-16479	150	28	,	,	PUNCT
crl-16479	150	29	principally	principally	ADV
crl-16479	150	30	due	due	ADP
crl-16479	150	31	to	to	ADP
crl-16479	150	32	its	its	PRON
crl-16479	150	33	convenience.38	convenience.38	NOUN
crl-16479	150	34	the	the	DET
crl-16479	150	35	results	result	NOUN
crl-16479	150	36	reported	report	VERB
crl-16479	150	37	in	in	ADP
crl-16479	150	38	figure	figure	NOUN
crl-16479	150	39	6	6	NUM
crl-16479	150	40	support	support	VERB
crl-16479	150	41	their	their	PRON
crl-16479	150	42	findings	finding	NOUN
crl-16479	150	43	and	and	CCONJ
crl-16479	150	44	further	far	ADV
crl-16479	150	45	suggest	suggest	VERB
crl-16479	150	46	that	that	SCONJ
crl-16479	150	47	offering	offer	VERB
crl-16479	150	48	assistance	assistance	NOUN
crl-16479	150	49	in	in	ADP
crl-16479	150	50	a	a	DET
crl-16479	150	51	convenient	convenient	ADJ
crl-16479	150	52	way	way	NOUN
crl-16479	150	53	may	may	AUX
crl-16479	150	54	positively	positively	ADV
crl-16479	150	55	influence	influence	VERB
crl-16479	150	56	a	a	DET
crl-16479	150	57	user	user	NOUN
crl-16479	150	58	’s	’s	PART
crl-16479	150	59	figure	figure	NOUN
crl-16479	150	60	3	3	NUM
crl-16479	150	61	comparison	comparison	NOUN
crl-16479	150	62	of	of	ADP
crl-16479	150	63	questions	question	NOUN
crl-16479	150	64	by	by	ADP
crl-16479	150	65	recommended	recommend	VERB
crl-16479	150	66	staffing	staffing	NOUN
crl-16479	150	67	levels	level	NOUN
crl-16479	150	68	:	:	PUNCT
crl-16479	150	69	1977	1977	NUM
crl-16479	150	70	,	,	PUNCT
crl-16479	150	71	desk	desk	NOUN
crl-16479	150	72	,	,	PUNCT
crl-16479	150	73	and	and	CCONJ
crl-16479	150	74	chat	chat	VERB
crl-16479	150	75	nonprofessional	nonprofessional	ADJ
crl-16479	150	76	generalist	generalist	ADJ
crl-16479	150	77	librarian	librarian	NOUN
crl-16479	150	78	1977	1977	NUM
crl-16479	150	79	62	62	NUM
crl-16479	150	80	%	%	NOUN
crl-16479	150	81	32	32	NUM
crl-16479	150	82	%	%	NOUN
crl-16479	150	83	6	6	NUM
crl-16479	150	84	%	%	NOUN
crl-16479	150	85	desk	desk	NOUN
crl-16479	150	86	81	81	NUM
crl-16479	150	87	%	%	NOUN
crl-16479	150	88	13	13	NUM
crl-16479	150	89	%	%	NOUN
crl-16479	150	90	5	5	NUM
crl-16479	150	91	%	%	NOUN
crl-16479	150	92	chat	chat	NOUN
crl-16479	150	93	49	49	NUM
crl-16479	150	94	%	%	NOUN
crl-16479	150	95	36	36	NUM
crl-16479	150	96	%	%	NOUN
crl-16479	150	97	15	15	NUM
crl-16479	150	98	%	%	NOUN
crl-16479	150	99	62	62	NUM
crl-16479	150	100	%	%	NOUN
crl-16479	150	101	32	32	NUM
crl-16479	150	102	%	%	NOUN
crl-16479	150	103	6	6	NUM
crl-16479	150	104	%	%	NOUN
crl-16479	150	105	81	81	NUM
crl-16479	150	106	%	%	NOUN
crl-16479	150	107	13	13	NUM
crl-16479	150	108	%	%	NOUN
crl-16479	150	109	5	5	NUM
crl-16479	150	110	%	%	NOUN
crl-16479	150	111	49	49	NUM
crl-16479	150	112	%	%	NOUN
crl-16479	150	113	36	36	NUM
crl-16479	150	114	%	%	NOUN
crl-16479	150	115	15	15	NUM
crl-16479	150	116	%	%	NOUN
crl-16479	150	117	a	a	DET
crl-16479	150	118	ve	ve	NOUN
crl-16479	150	119	ra	ra	PROPN
crl-16479	150	120	ge	ge	PROPN
crl-16479	150	121	w	w	PROPN
crl-16479	150	122	ei	ei	PROPN
crl-16479	150	123	gh	gh	PROPN
crl-16479	150	124	te	te	PROPN
crl-16479	150	125	d	d	X
crl-16479	150	126	by	by	ADP
crl-16479	150	127	s	s	PRON
crl-16479	150	128	am	be	AUX
crl-16479	150	129	pl	pl	PROPN
crl-16479	150	130	e	e	NOUN
crl-16479	150	131	si	si	PROPN
crl-16479	150	132	ze	ze	PROPN
crl-16479	150	133	968	968	NUM
crl-16479	150	134	college	college	PROPN
crl-16479	150	135	&	&	CCONJ
crl-16479	150	136	research	research	PROPN
crl-16479	150	137	libraries	library	NOUN
crl-16479	150	138	november	november	PROPN
crl-16479	150	139	2015	2015	NUM
crl-16479	150	140	willingness	willingness	NOUN
crl-16479	150	141	to	to	PART
crl-16479	150	142	ask	ask	VERB
crl-16479	150	143	for	for	ADP
crl-16479	150	144	more	more	ADV
crl-16479	150	145	advanced	advanced	ADJ
crl-16479	150	146	research	research	NOUN
crl-16479	150	147	help	help	NOUN
crl-16479	150	148	.	.	PUNCT
crl-16479	151	1	when	when	SCONJ
crl-16479	151	2	online	online	ADJ
crl-16479	151	3	reference	reference	NOUN
crl-16479	151	4	assistance	assistance	NOUN
crl-16479	151	5	was	be	AUX
crl-16479	151	6	placed	place	VERB
crl-16479	151	7	directly	directly	ADV
crl-16479	151	8	in	in	ADP
crl-16479	151	9	the	the	DET
crl-16479	151	10	users	user	NOUN
crl-16479	151	11	’	’	PART
crl-16479	151	12	research	research	NOUN
crl-16479	151	13	workflow	workflow	NOUN
crl-16479	151	14	,	,	PUNCT
crl-16479	151	15	the	the	DET
crl-16479	151	16	mix	mix	NOUN
crl-16479	151	17	of	of	ADP
crl-16479	151	18	questions	question	NOUN
crl-16479	151	19	was	be	AUX
crl-16479	151	20	similar	similar	ADJ
crl-16479	151	21	to	to	ADP
crl-16479	151	22	that	that	PRON
crl-16479	151	23	seen	see	VERB
crl-16479	151	24	in	in	ADP
crl-16479	151	25	1977	1977	NUM
crl-16479	151	26	,	,	PUNCT
crl-16479	151	27	when	when	SCONJ
crl-16479	151	28	the	the	DET
crl-16479	151	29	reference	reference	NOUN
crl-16479	151	30	desk	desk	NOUN
crl-16479	151	31	was	be	AUX
crl-16479	151	32	central	central	ADJ
crl-16479	151	33	to	to	ADP
crl-16479	151	34	the	the	DET
crl-16479	151	35	research	research	NOUN
crl-16479	151	36	process	process	NOUN
crl-16479	151	37	.	.	PUNCT
crl-16479	152	1	question	question	NOUN
crl-16479	152	2	3	3	NUM
crl-16479	152	3	:	:	PUNCT
crl-16479	152	4	does	do	AUX
crl-16479	152	5	a	a	DET
crl-16479	152	6	proactive	proactive	ADJ
crl-16479	152	7	chat	chat	NOUN
crl-16479	152	8	system	system	NOUN
crl-16479	152	9	increase	increase	VERB
crl-16479	152	10	the	the	DET
crl-16479	152	11	number	number	NOUN
crl-16479	152	12	and	and	CCONJ
crl-16479	152	13	complexity	complexity	NOUN
crl-16479	152	14	of	of	ADP
crl-16479	152	15	questions	question	NOUN
crl-16479	152	16	?	?	PUNCT
crl-16479	153	1	the	the	DET
crl-16479	153	2	results	result	NOUN
crl-16479	153	3	of	of	ADP
crl-16479	153	4	coding	code	VERB
crl-16479	153	5	six	six	NUM
crl-16479	153	6	weeks	week	NOUN
crl-16479	153	7	of	of	ADP
crl-16479	153	8	data	datum	NOUN
crl-16479	153	9	from	from	ADP
crl-16479	153	10	the	the	DET
crl-16479	153	11	proactive	proactive	ADJ
crl-16479	153	12	chat	chat	NOUN
crl-16479	153	13	system	system	NOUN
crl-16479	153	14	provide	provide	VERB
crl-16479	153	15	the	the	DET
crl-16479	153	16	basis	basis	NOUN
crl-16479	153	17	of	of	ADP
crl-16479	153	18	our	our	PRON
crl-16479	153	19	analysis	analysis	NOUN
crl-16479	153	20	for	for	ADP
crl-16479	153	21	research	research	NOUN
crl-16479	153	22	question	question	NOUN
crl-16479	153	23	3	3	NUM
crl-16479	153	24	.	.	PUNCT
crl-16479	153	25	table	table	NOUN
crl-16479	153	26	2	2	NUM
crl-16479	153	27	shows	show	VERB
crl-16479	153	28	the	the	DET
crl-16479	153	29	results	result	NOUN
crl-16479	153	30	for	for	ADP
crl-16479	153	31	each	each	DET
crl-16479	153	32	week	week	NOUN
crl-16479	153	33	with	with	ADP
crl-16479	153	34	questions	question	NOUN
crl-16479	153	35	categorized	categorize	VERB
crl-16479	153	36	using	use	VERB
crl-16479	153	37	the	the	DET
crl-16479	153	38	read	read	ADJ
crl-16479	153	39	scale	scale	NOUN
crl-16479	153	40	level	level	NOUN
crl-16479	153	41	.	.	PUNCT
crl-16479	154	1	the	the	DET
crl-16479	154	2	weekly	weekly	ADJ
crl-16479	154	3	results	result	NOUN
crl-16479	154	4	indicate	indicate	VERB
crl-16479	154	5	both	both	PRON
crl-16479	154	6	heavy	heavy	ADJ
crl-16479	154	7	use	use	NOUN
crl-16479	154	8	and	and	CCONJ
crl-16479	154	9	a	a	DET
crl-16479	154	10	consistently	consistently	ADV
crl-16479	154	11	low	low	ADJ
crl-16479	154	12	percentage	percentage	NOUN
crl-16479	154	13	of	of	ADP
crl-16479	154	14	“	"	PUNCT
crl-16479	154	15	level	level	NOUN
crl-16479	154	16	1	1	NUM
crl-16479	154	17	”	"	PUNCT
crl-16479	154	18	questions	question	NOUN
crl-16479	154	19	,	,	PUNCT
crl-16479	154	20	which	which	PRON
crl-16479	154	21	average	average	VERB
crl-16479	154	22	only	only	ADV
crl-16479	154	23	4	4	NUM
crl-16479	154	24	percent	percent	NOUN
crl-16479	154	25	in	in	ADP
crl-16479	154	26	the	the	DET
crl-16479	154	27	proactive	proactive	ADJ
crl-16479	154	28	environment	environment	NOUN
crl-16479	154	29	.	.	PUNCT
crl-16479	155	1	“	"	PUNCT
crl-16479	155	2	level	level	NOUN
crl-16479	155	3	2	2	NUM
crl-16479	155	4	”	"	PUNCT
crl-16479	155	5	questions	question	NOUN
crl-16479	155	6	account	account	VERB
crl-16479	155	7	for	for	ADP
crl-16479	155	8	approximately	approximately	ADV
crl-16479	155	9	one	one	NUM
crl-16479	155	10	third	third	ADJ
crl-16479	155	11	(	(	PUNCT
crl-16479	155	12	30	30	NUM
crl-16479	155	13	%	%	NOUN
crl-16479	155	14	)	)	PUNCT
crl-16479	155	15	of	of	ADP
crl-16479	155	16	questions	question	NOUN
crl-16479	155	17	,	,	PUNCT
crl-16479	155	18	including	include	VERB
crl-16479	155	19	questions	question	NOUN
crl-16479	155	20	such	such	ADJ
crl-16479	155	21	as	as	ADP
crl-16479	155	22	known	know	VERB
crl-16479	155	23	item	item	NOUN
crl-16479	155	24	searches	search	NOUN
crl-16479	155	25	and	and	CCONJ
crl-16479	155	26	sending	send	VERB
crl-16479	155	27	patrons	patron	NOUN
crl-16479	155	28	the	the	DET
crl-16479	155	29	instructions	instruction	NOUN
crl-16479	155	30	to	to	PART
crl-16479	155	31	install	install	VERB
crl-16479	155	32	a	a	DET
crl-16479	155	33	printer	printer	NOUN
crl-16479	155	34	driver	driver	NOUN
crl-16479	155	35	for	for	ADP
crl-16479	155	36	the	the	DET
crl-16479	155	37	campus	campus	NOUN
crl-16479	155	38	printing	printing	NOUN
crl-16479	155	39	system	system	NOUN
crl-16479	155	40	.	.	PUNCT
crl-16479	156	1	“	"	PUNCT
crl-16479	156	2	level	level	NOUN
crl-16479	156	3	3	3	NUM
crl-16479	156	4	”	"	PUNCT
crl-16479	156	5	reference	reference	NOUN
crl-16479	156	6	questions	question	NOUN
crl-16479	156	7	,	,	PUNCT
crl-16479	156	8	those	those	DET
crl-16479	156	9	questions	question	NOUN
crl-16479	156	10	posing	pose	VERB
crl-16479	156	11	the	the	DET
crl-16479	156	12	thorniest	thorny	ADJ
crl-16479	156	13	problems	problem	NOUN
crl-16479	156	14	for	for	ADP
crl-16479	156	15	reference	reference	NOUN
crl-16479	156	16	staffing	staffing	NOUN
crl-16479	156	17	models	model	NOUN
crl-16479	156	18	,	,	PUNCT
crl-16479	156	19	make	make	VERB
crl-16479	156	20	up	up	ADP
crl-16479	156	21	39	39	NUM
crl-16479	156	22	percent	percent	NOUN
crl-16479	156	23	of	of	ADP
crl-16479	156	24	the	the	DET
crl-16479	156	25	questions	question	NOUN
crl-16479	156	26	.	.	PUNCT
crl-16479	157	1	common	common	ADJ
crl-16479	157	2	“	"	PUNCT
crl-16479	157	3	level	level	NOUN
crl-16479	157	4	3	3	NUM
crl-16479	157	5	”	"	PUNCT
crl-16479	157	6	questions	question	NOUN
crl-16479	157	7	include	include	VERB
crl-16479	157	8	finding	find	VERB
crl-16479	157	9	peer	peer	NOUN
crl-16479	157	10	-	-	PUNCT
crl-16479	157	11	reviewed	review	VERB
crl-16479	157	12	resources	resource	NOUN
crl-16479	157	13	and	and	CCONJ
crl-16479	157	14	formulating	formulate	VERB
crl-16479	157	15	searches	search	NOUN
crl-16479	157	16	.	.	PUNCT
crl-16479	158	1	questions	question	NOUN
crl-16479	158	2	categorized	categorize	VERB
crl-16479	158	3	as	as	ADP
crl-16479	158	4	“	"	PUNCT
crl-16479	158	5	level	level	NOUN
crl-16479	158	6	4	4	NUM
crl-16479	158	7	”	"	PUNCT
crl-16479	158	8	and	and	CCONJ
crl-16479	158	9	above	above	SCONJ
crl-16479	158	10	require	require	VERB
crl-16479	158	11	advanced	advanced	ADJ
crl-16479	158	12	expertise	expertise	NOUN
crl-16479	158	13	such	such	ADJ
crl-16479	158	14	as	as	ADP
crl-16479	158	15	finding	find	VERB
crl-16479	158	16	business	business	NOUN
crl-16479	158	17	datasets	dataset	NOUN
crl-16479	158	18	and	and	CCONJ
crl-16479	158	19	using	use	VERB
crl-16479	158	20	specialized	specialized	ADJ
crl-16479	158	21	databases	database	NOUN
crl-16479	158	22	;	;	PUNCT
crl-16479	158	23	these	these	PRON
crl-16479	158	24	make	make	VERB
crl-16479	158	25	up	up	ADP
crl-16479	158	26	27	27	NUM
crl-16479	158	27	percent	percent	NOUN
crl-16479	158	28	of	of	ADP
crl-16479	158	29	the	the	DET
crl-16479	158	30	questions	question	NOUN
crl-16479	158	31	received	receive	VERB
crl-16479	158	32	.	.	PUNCT
crl-16479	159	1	to	to	PART
crl-16479	159	2	put	put	VERB
crl-16479	159	3	the	the	DET
crl-16479	159	4	results	result	NOUN
crl-16479	159	5	into	into	ADP
crl-16479	159	6	context	context	NOUN
crl-16479	159	7	,	,	PUNCT
crl-16479	159	8	we	we	PRON
crl-16479	159	9	conducted	conduct	VERB
crl-16479	159	10	two	two	NUM
crl-16479	159	11	additional	additional	ADJ
crl-16479	159	12	analyses	analysis	NOUN
crl-16479	159	13	.	.	PUNCT
crl-16479	160	1	we	we	PRON
crl-16479	160	2	first	first	ADV
crl-16479	160	3	compared	compare	VERB
crl-16479	160	4	these	these	DET
crl-16479	160	5	results	result	NOUN
crl-16479	160	6	to	to	ADP
crl-16479	160	7	the	the	DET
crl-16479	160	8	same	same	ADJ
crl-16479	160	9	week	week	NOUN
crl-16479	160	10	in	in	ADP
crl-16479	160	11	the	the	DET
crl-16479	160	12	semester	semester	NOUN
crl-16479	160	13	of	of	ADP
crl-16479	160	14	the	the	DET
crl-16479	160	15	previous	previous	ADJ
crl-16479	160	16	year	year	NOUN
crl-16479	160	17	.	.	PUNCT
crl-16479	161	1	figure	figure	VERB
crl-16479	161	2	4	4	NUM
crl-16479	161	3	presents	present	VERB
crl-16479	161	4	the	the	DET
crl-16479	161	5	results	result	NOUN
crl-16479	161	6	of	of	ADP
crl-16479	161	7	our	our	PRON
crl-16479	161	8	analysis	analysis	NOUN
crl-16479	161	9	comparing	compare	VERB
crl-16479	161	10	three	three	NUM
crl-16479	161	11	representative	representative	ADJ
crl-16479	161	12	weeks	week	NOUN
crl-16479	161	13	of	of	ADP
crl-16479	161	14	reference	reference	NOUN
crl-16479	161	15	desk	desk	NOUN
crl-16479	161	16	questions	question	NOUN
crl-16479	161	17	to	to	PART
crl-16479	161	18	chat	chat	VERB
crl-16479	161	19	questions	question	NOUN
crl-16479	161	20	received	receive	VERB
crl-16479	161	21	during	during	ADP
crl-16479	161	22	the	the	DET
crl-16479	161	23	same	same	ADJ
crl-16479	161	24	weeks	week	NOUN
crl-16479	161	25	.	.	PUNCT
crl-16479	162	1	due	due	ADP
crl-16479	162	2	to	to	ADP
crl-16479	162	3	the	the	DET
crl-16479	162	4	low	low	ADJ
crl-16479	162	5	numbers	number	NOUN
crl-16479	162	6	of	of	ADP
crl-16479	162	7	read	read	ADJ
crl-16479	162	8	category	category	NOUN
crl-16479	162	9	6	6	NUM
crl-16479	162	10	questions	question	NOUN
crl-16479	162	11	,	,	PUNCT
crl-16479	162	12	categories	category	NOUN
crl-16479	162	13	5	5	NUM
crl-16479	162	14	and	and	CCONJ
crl-16479	162	15	6	6	NUM
crl-16479	162	16	were	be	AUX
crl-16479	162	17	combined	combine	VERB
crl-16479	162	18	.	.	PUNCT
crl-16479	163	1	the	the	DET
crl-16479	163	2	results	result	NOUN
crl-16479	163	3	of	of	ADP
crl-16479	163	4	the	the	DET
crl-16479	163	5	two	two	NUM
crl-16479	163	6	samples	sample	NOUN
crl-16479	163	7	were	be	AUX
crl-16479	163	8	then	then	ADV
crl-16479	163	9	compared	compare	VERB
crl-16479	163	10	.	.	PUNCT
crl-16479	164	1	the	the	DET
crl-16479	164	2	results	result	NOUN
crl-16479	164	3	of	of	ADP
crl-16479	164	4	our	our	PRON
crl-16479	164	5	analysis	analysis	NOUN
crl-16479	164	6	are	be	AUX
crl-16479	164	7	shown	show	VERB
crl-16479	164	8	in	in	ADP
crl-16479	164	9	figure	figure	NOUN
crl-16479	164	10	4	4	NUM
crl-16479	164	11	.	.	NOUN
crl-16479	164	12	twenty	twenty	NUM
crl-16479	164	13	-	-	PUNCT
crl-16479	164	14	one	one	NUM
crl-16479	164	15	percent	percent	NOUN
crl-16479	164	16	of	of	ADP
crl-16479	164	17	chat	chat	NOUN
crl-16479	164	18	questions	question	NOUN
crl-16479	164	19	were	be	AUX
crl-16479	164	20	categorized	categorize	VERB
crl-16479	164	21	as	as	ADP
crl-16479	164	22	“	"	PUNCT
crl-16479	164	23	level	level	NOUN
crl-16479	164	24	4	4	NUM
crl-16479	164	25	”	"	PUNCT
crl-16479	164	26	or	or	CCONJ
crl-16479	164	27	above	above	ADV
crl-16479	164	28	,	,	PUNCT
crl-16479	164	29	compared	compare	VERB
crl-16479	164	30	to	to	ADP
crl-16479	164	31	only	only	ADV
crl-16479	164	32	1	1	NUM
crl-16479	164	33	percent	percent	NOUN
crl-16479	164	34	of	of	ADP
crl-16479	164	35	the	the	DET
crl-16479	164	36	questions	question	NOUN
crl-16479	164	37	received	receive	VERB
crl-16479	164	38	at	at	ADP
crl-16479	164	39	the	the	DET
crl-16479	164	40	desk	desk	NOUN
crl-16479	164	41	.	.	PUNCT
crl-16479	165	1	“	"	PUNCT
crl-16479	165	2	level	level	NOUN
crl-16479	165	3	3	3	NUM
crl-16479	165	4	”	"	PUNCT
crl-16479	165	5	questions	question	NOUN
crl-16479	165	6	table	table	NOUN
crl-16479	165	7	2	2	NUM
crl-16479	165	8	weekly	weekly	ADJ
crl-16479	165	9	results	result	NOUN
crl-16479	165	10	with	with	ADP
crl-16479	165	11	questions	question	NOUN
crl-16479	165	12	categorized	categorize	VERB
crl-16479	165	13	using	use	VERB
crl-16479	165	14	the	the	DET
crl-16479	165	15	read	read	NOUN
crl-16479	165	16	scale	scale	NOUN
crl-16479	165	17	level	level	NOUN
crl-16479	165	18	read	read	NOUN
crl-16479	165	19	level	level	NOUN
crl-16479	165	20	1	1	NUM
crl-16479	165	21	2	2	NUM
crl-16479	165	22	3	3	NUM
crl-16479	165	23	4	4	NUM
crl-16479	165	24	5	5	NUM
crl-16479	165	25	6	6	NUM
crl-16479	165	26	total	total	NOUN
crl-16479	165	27	september	september	PROPN
crl-16479	165	28	‘	'	PUNCT
crl-16479	165	29	13	13	NUM
crl-16479	165	30	31	31	NUM
crl-16479	165	31	83	83	NUM
crl-16479	165	32	181	181	NUM
crl-16479	165	33	86	86	NUM
crl-16479	165	34	9	9	NUM
crl-16479	165	35	0	0	NUM
crl-16479	165	36	390	390	NUM
crl-16479	165	37	8	8	NUM
crl-16479	165	38	%	%	NOUN
crl-16479	165	39	21	21	NUM
crl-16479	165	40	%	%	NOUN
crl-16479	165	41	46	46	NUM
crl-16479	165	42	%	%	NOUN
crl-16479	165	43	22	22	NUM
crl-16479	165	44	%	%	NOUN
crl-16479	165	45	2	2	NUM
crl-16479	165	46	%	%	NOUN
crl-16479	165	47	0	0	NUM
crl-16479	165	48	%	%	NOUN
crl-16479	165	49	100	100	NUM
crl-16479	165	50	%	%	NOUN
crl-16479	165	51	october	october	PROPN
crl-16479	165	52	‘	'	PUNCT
crl-16479	165	53	13	13	NUM
crl-16479	165	54	16	16	NUM
crl-16479	165	55	121	121	NUM
crl-16479	165	56	139	139	NUM
crl-16479	165	57	85	85	NUM
crl-16479	165	58	6	6	NUM
crl-16479	165	59	0	0	NUM
crl-16479	165	60	367	367	NUM
crl-16479	165	61	4	4	NUM
crl-16479	165	62	%	%	NOUN
crl-16479	165	63	33	33	NUM
crl-16479	165	64	%	%	NOUN
crl-16479	165	65	38	38	NUM
crl-16479	165	66	%	%	NOUN
crl-16479	165	67	23	23	NUM
crl-16479	165	68	%	%	NOUN
crl-16479	165	69	2	2	NUM
crl-16479	165	70	%	%	NOUN
crl-16479	165	71	0	0	NUM
crl-16479	165	72	%	%	NOUN
crl-16479	165	73	100	100	NUM
crl-16479	165	74	%	%	NOUN
crl-16479	165	75	november	november	PROPN
crl-16479	165	76	‘	'	PUNCT
crl-16479	165	77	13	13	NUM
crl-16479	165	78	13	13	NUM
crl-16479	165	79	131	131	NUM
crl-16479	165	80	219	219	NUM
crl-16479	165	81	153	153	NUM
crl-16479	165	82	4	4	NUM
crl-16479	165	83	2	2	NUM
crl-16479	165	84	522	522	NUM
crl-16479	165	85	2	2	NUM
crl-16479	165	86	%	%	NOUN
crl-16479	165	87	25	25	NUM
crl-16479	165	88	%	%	NOUN
crl-16479	165	89	42	42	NUM
crl-16479	165	90	%	%	NOUN
crl-16479	165	91	29	29	NUM
crl-16479	165	92	%	%	NOUN
crl-16479	165	93	1	1	NUM
crl-16479	165	94	%	%	NOUN
crl-16479	165	95	0	0	NUM
crl-16479	165	96	%	%	NOUN
crl-16479	165	97	100	100	NUM
crl-16479	165	98	%	%	NOUN
crl-16479	165	99	february	february	PROPN
crl-16479	165	100	‘	'	PUNCT
crl-16479	165	101	14	14	NUM
crl-16479	165	102	3	3	NUM
crl-16479	165	103	144	144	NUM
crl-16479	165	104	152	152	NUM
crl-16479	165	105	113	113	NUM
crl-16479	165	106	0	0	NUM
crl-16479	165	107	0	0	NUM
crl-16479	165	108	412	412	NUM
crl-16479	165	109	1	1	NUM
crl-16479	165	110	%	%	NOUN
crl-16479	165	111	35	35	NUM
crl-16479	165	112	%	%	NOUN
crl-16479	165	113	37	37	NUM
crl-16479	165	114	%	%	NOUN
crl-16479	165	115	27	27	NUM
crl-16479	165	116	%	%	NOUN
crl-16479	165	117	0	0	NUM
crl-16479	165	118	%	%	NOUN
crl-16479	165	119	0	0	NUM
crl-16479	165	120	%	%	NOUN
crl-16479	165	121	100	100	NUM
crl-16479	165	122	%	%	NOUN
crl-16479	165	123	march	march	PROPN
crl-16479	165	124	‘	'	PUNCT
crl-16479	165	125	14	14	NUM
crl-16479	165	126	3	3	NUM
crl-16479	165	127	127	127	NUM
crl-16479	165	128	141	141	NUM
crl-16479	165	129	87	87	NUM
crl-16479	165	130	0	0	NUM
crl-16479	165	131	0	0	NUM
crl-16479	166	1	358	358	NUM
crl-16479	166	2	1	1	NUM
crl-16479	166	3	%	%	NOUN
crl-16479	166	4	35	35	NUM
crl-16479	166	5	%	%	NOUN
crl-16479	166	6	39	39	NUM
crl-16479	166	7	%	%	NOUN
crl-16479	166	8	24	24	NUM
crl-16479	166	9	%	%	NOUN
crl-16479	166	10	0	0	NUM
crl-16479	166	11	%	%	NOUN
crl-16479	166	12	0	0	NUM
crl-16479	166	13	%	%	NOUN
crl-16479	166	14	100	100	NUM
crl-16479	166	15	%	%	NOUN
crl-16479	166	16	april	april	PROPN
crl-16479	166	17	‘	'	PUNCT
crl-16479	166	18	14	14	NUM
crl-16479	166	19	19	19	NUM
crl-16479	166	20	158	158	NUM
crl-16479	166	21	136	136	NUM
crl-16479	166	22	130	130	NUM
crl-16479	166	23	0	0	NUM
crl-16479	166	24	0	0	NUM
crl-16479	166	25	443	443	NUM
crl-16479	166	26	4	4	NUM
crl-16479	166	27	%	%	NOUN
crl-16479	166	28	36	36	NUM
crl-16479	166	29	%	%	NOUN
crl-16479	166	30	31	31	NUM
crl-16479	166	31	%	%	NOUN
crl-16479	166	32	29	29	NUM
crl-16479	166	33	%	%	NOUN
crl-16479	166	34	0	0	NUM
crl-16479	166	35	%	%	NOUN
crl-16479	166	36	0	0	NUM
crl-16479	166	37	%	%	NOUN
crl-16479	166	38	100	100	NUM
crl-16479	166	39	%	%	NOUN
crl-16479	166	40	total	total	ADJ
crl-16479	166	41	85	85	NUM
crl-16479	166	42	764	764	NUM
crl-16479	166	43	968	968	NUM
crl-16479	166	44	654	654	NUM
crl-16479	166	45	19	19	NUM
crl-16479	166	46	2	2	NUM
crl-16479	166	47	2,492	2,492	NUM
crl-16479	166	48	3	3	NUM
crl-16479	166	49	%	%	NOUN
crl-16479	166	50	31	31	NUM
crl-16479	166	51	%	%	NOUN
crl-16479	166	52	39	39	NUM
crl-16479	166	53	%	%	NOUN
crl-16479	166	54	26	26	NUM
crl-16479	166	55	%	%	NOUN
crl-16479	166	56	1	1	NUM
crl-16479	166	57	%	%	NOUN
crl-16479	166	58	0	0	NUM
crl-16479	166	59	%	%	NOUN
crl-16479	166	60	100	100	NUM
crl-16479	166	61	%	%	NOUN
crl-16479	166	62	implications	implication	NOUN
crl-16479	166	63	for	for	ADP
crl-16479	166	64	practice	practice	NOUN
crl-16479	166	65	969	969	NUM
crl-16479	166	66	were	be	AUX
crl-16479	166	67	also	also	ADV
crl-16479	166	68	more	more	ADV
crl-16479	166	69	frequent	frequent	ADJ
crl-16479	166	70	in	in	ADP
crl-16479	166	71	chat	chat	NOUN
crl-16479	166	72	;	;	PUNCT
crl-16479	166	73	44	44	NUM
crl-16479	166	74	percent	percent	NOUN
crl-16479	166	75	of	of	ADP
crl-16479	166	76	questions	question	NOUN
crl-16479	166	77	received	receive	VERB
crl-16479	166	78	via	via	ADP
crl-16479	166	79	chat	chat	PROPN
crl-16479	166	80	fell	fall	VERB
crl-16479	166	81	into	into	ADP
crl-16479	166	82	this	this	DET
crl-16479	166	83	category	category	NOUN
crl-16479	166	84	,	,	PUNCT
crl-16479	166	85	compared	compare	VERB
crl-16479	166	86	with	with	ADP
crl-16479	166	87	15	15	NUM
crl-16479	166	88	percent	percent	NOUN
crl-16479	166	89	of	of	ADP
crl-16479	166	90	questions	question	NOUN
crl-16479	166	91	received	receive	VERB
crl-16479	166	92	at	at	ADP
crl-16479	166	93	the	the	DET
crl-16479	166	94	desk	desk	NOUN
crl-16479	166	95	.	.	PUNCT
crl-16479	167	1	only	only	ADV
crl-16479	167	2	13	13	NUM
crl-16479	167	3	percent	percent	NOUN
crl-16479	167	4	of	of	ADP
crl-16479	167	5	the	the	DET
crl-16479	167	6	chat	chat	NOUN
crl-16479	167	7	questions	question	NOUN
crl-16479	167	8	were	be	AUX
crl-16479	167	9	identified	identify	VERB
crl-16479	167	10	as	as	ADP
crl-16479	167	11	basic	basic	ADJ
crl-16479	167	12	“	"	PUNCT
crl-16479	167	13	level	level	NOUN
crl-16479	167	14	1	1	NUM
crl-16479	167	15	”	"	PUNCT
crl-16479	167	16	questions	question	NOUN
crl-16479	167	17	,	,	PUNCT
crl-16479	167	18	compared	compare	VERB
crl-16479	167	19	to	to	ADP
crl-16479	167	20	52	52	NUM
crl-16479	167	21	percent	percent	NOUN
crl-16479	167	22	of	of	ADP
crl-16479	167	23	questions	question	NOUN
crl-16479	167	24	asked	ask	VERB
crl-16479	167	25	at	at	ADP
crl-16479	167	26	the	the	DET
crl-16479	167	27	reference	reference	NOUN
crl-16479	167	28	desk	desk	NOUN
crl-16479	167	29	.	.	PUNCT
crl-16479	168	1	in	in	ADP
crl-16479	168	2	this	this	DET
crl-16479	168	3	paper	paper	NOUN
crl-16479	168	4	we	we	PRON
crl-16479	168	5	have	have	AUX
crl-16479	168	6	focused	focus	VERB
crl-16479	168	7	primarily	primarily	ADV
crl-16479	168	8	on	on	ADP
crl-16479	168	9	the	the	DET
crl-16479	168	10	mix	mix	NOUN
crl-16479	168	11	of	of	ADP
crl-16479	168	12	question	question	NOUN
crl-16479	168	13	types	type	NOUN
crl-16479	168	14	.	.	PUNCT
crl-16479	169	1	it	it	PRON
crl-16479	169	2	is	be	AUX
crl-16479	169	3	also	also	ADV
crl-16479	169	4	worth	worth	ADJ
crl-16479	169	5	noting	note	VERB
crl-16479	169	6	the	the	DET
crl-16479	169	7	extremely	extremely	ADV
crl-16479	169	8	high	high	ADJ
crl-16479	169	9	volume	volume	NOUN
crl-16479	169	10	of	of	ADP
crl-16479	169	11	questions	question	NOUN
crl-16479	169	12	received	receive	VERB
crl-16479	169	13	following	follow	VERB
crl-16479	169	14	implementation	implementation	NOUN
crl-16479	169	15	of	of	ADP
crl-16479	169	16	the	the	DET
crl-16479	169	17	proactive	proactive	ADJ
crl-16479	169	18	chat	chat	NOUN
crl-16479	169	19	service	service	NOUN
crl-16479	169	20	.	.	PUNCT
crl-16479	170	1	in	in	ADP
crl-16479	170	2	the	the	DET
crl-16479	170	3	weeks	week	NOUN
crl-16479	170	4	reported	report	VERB
crl-16479	170	5	in	in	ADP
crl-16479	170	6	figure	figure	NOUN
crl-16479	170	7	4	4	NUM
crl-16479	170	8	,	,	PUNCT
crl-16479	170	9	977	977	NUM
crl-16479	170	10	questions	question	NOUN
crl-16479	170	11	were	be	AUX
crl-16479	170	12	received	receive	VERB
crl-16479	170	13	at	at	ADP
crl-16479	170	14	the	the	DET
crl-16479	170	15	reference	reference	NOUN
crl-16479	170	16	desk	desk	NOUN
crl-16479	170	17	and	and	CCONJ
crl-16479	170	18	740	740	NUM
crl-16479	170	19	were	be	AUX
crl-16479	170	20	received	receive	VERB
crl-16479	170	21	via	via	ADP
crl-16479	170	22	chat	chat	PROPN
crl-16479	170	23	.	.	PUNCT
crl-16479	171	1	since	since	SCONJ
crl-16479	171	2	that	that	DET
crl-16479	171	3	time	time	NOUN
crl-16479	171	4	,	,	PUNCT
crl-16479	171	5	chat	chat	VERB
crl-16479	171	6	volume	volume	NOUN
crl-16479	171	7	has	have	AUX
crl-16479	171	8	surpassed	surpass	VERB
crl-16479	171	9	the	the	DET
crl-16479	171	10	number	number	NOUN
crl-16479	171	11	of	of	ADP
crl-16479	171	12	questions	question	NOUN
crl-16479	171	13	asked	ask	VERB
crl-16479	171	14	at	at	ADP
crl-16479	171	15	the	the	DET
crl-16479	171	16	reference	reference	NOUN
crl-16479	171	17	desk	desk	NOUN
crl-16479	171	18	to	to	PART
crl-16479	171	19	become	become	VERB
crl-16479	171	20	the	the	DET
crl-16479	171	21	libraries	library	NOUN
crl-16479	171	22	’	'	PUNCT
crl-16479	171	23	predominant	predominant	ADJ
crl-16479	171	24	service	service	NOUN
crl-16479	171	25	point	point	NOUN
crl-16479	171	26	.	.	PUNCT
crl-16479	172	1	the	the	DET
crl-16479	172	2	chat	chat	PROPN
crl-16479	172	3	service	service	NOUN
crl-16479	172	4	receives	receive	VERB
crl-16479	172	5	an	an	DET
crl-16479	172	6	average	average	NOUN
crl-16479	172	7	of	of	ADP
crl-16479	172	8	eight	eight	NUM
crl-16479	172	9	questions	question	NOUN
crl-16479	172	10	an	an	DET
crl-16479	172	11	hour	hour	NOUN
crl-16479	172	12	during	during	ADP
crl-16479	172	13	the	the	DET
crl-16479	172	14	regular	regular	ADJ
crl-16479	172	15	semester	semester	NOUN
crl-16479	172	16	and	and	CCONJ
crl-16479	172	17	has	have	AUX
crl-16479	172	18	resulted	result	VERB
crl-16479	172	19	in	in	ADP
crl-16479	172	20	a	a	DET
crl-16479	172	21	40	40	NUM
crl-16479	172	22	percent	percent	NOUN
crl-16479	172	23	increase	increase	NOUN
crl-16479	172	24	overall	overall	ADV
crl-16479	172	25	in	in	ADP
crl-16479	172	26	the	the	DET
crl-16479	172	27	number	number	NOUN
crl-16479	172	28	of	of	ADP
crl-16479	172	29	reference	reference	NOUN
crl-16479	172	30	questions	question	NOUN
crl-16479	172	31	received	receive	VERB
crl-16479	172	32	.	.	PUNCT
crl-16479	173	1	to	to	PART
crl-16479	173	2	provide	provide	VERB
crl-16479	173	3	context	context	NOUN
crl-16479	173	4	beyond	beyond	ADP
crl-16479	173	5	the	the	DET
crl-16479	173	6	local	local	ADJ
crl-16479	173	7	environment	environment	NOUN
crl-16479	173	8	,	,	PUNCT
crl-16479	173	9	we	we	PRON
crl-16479	173	10	have	have	AUX
crl-16479	173	11	mapped	map	VERB
crl-16479	173	12	the	the	DET
crl-16479	173	13	percentages	percentage	NOUN
crl-16479	173	14	of	of	ADP
crl-16479	173	15	questions	question	NOUN
crl-16479	173	16	received	receive	VERB
crl-16479	173	17	via	via	ADP
crl-16479	173	18	the	the	DET
crl-16479	173	19	“	"	PUNCT
crl-16479	173	20	proactive	proactive	ADJ
crl-16479	173	21	”	"	PUNCT
crl-16479	173	22	chat	chat	NOUN
crl-16479	173	23	system	system	NOUN
crl-16479	173	24	to	to	ADP
crl-16479	173	25	the	the	DET
crl-16479	173	26	“	"	PUNCT
crl-16479	173	27	1977	1977	NUM
crl-16479	173	28	,	,	PUNCT
crl-16479	173	29	”	"	PUNCT
crl-16479	173	30	“	"	PUNCT
crl-16479	173	31	desk	desk	NOUN
crl-16479	173	32	,	,	PUNCT
crl-16479	173	33	”	"	PUNCT
crl-16479	173	34	and	and	CCONJ
crl-16479	173	35	“	"	PUNCT
crl-16479	173	36	chat	chat	PROPN
crl-16479	173	37	”	"	PUNCT
crl-16479	173	38	weighted	weight	VERB
crl-16479	173	39	averages	average	NOUN
crl-16479	173	40	reported	report	VERB
crl-16479	173	41	in	in	ADP
crl-16479	173	42	figure	figure	NOUN
crl-16479	173	43	3	3	NUM
crl-16479	173	44	.	.	PUNCT
crl-16479	173	45	only	only	ADV
crl-16479	173	46	approximately	approximately	ADV
crl-16479	173	47	30	30	NUM
crl-16479	173	48	percent	percent	NOUN
crl-16479	173	49	of	of	ADP
crl-16479	173	50	questions	question	NOUN
crl-16479	173	51	received	receive	VERB
crl-16479	173	52	via	via	ADP
crl-16479	173	53	proactive	proactive	ADJ
crl-16479	173	54	chat	chat	PROPN
crl-16479	173	55	were	be	AUX
crl-16479	173	56	nonprofessional	nonprofessional	ADJ
crl-16479	173	57	in	in	ADP
crl-16479	173	58	nature	nature	NOUN
crl-16479	173	59	,	,	PUNCT
crl-16479	173	60	less	less	ADJ
crl-16479	173	61	than	than	ADP
crl-16479	173	62	half	half	DET
crl-16479	173	63	the	the	DET
crl-16479	173	64	percentage	percentage	NOUN
crl-16479	173	65	of	of	ADP
crl-16479	173	66	nonprofessional	nonprofessional	ADJ
crl-16479	173	67	questions	question	NOUN
crl-16479	173	68	received	receive	VERB
crl-16479	173	69	in	in	ADP
crl-16479	173	70	“	"	PUNCT
crl-16479	173	71	1977	1977	NUM
crl-16479	173	72	”	"	PUNCT
crl-16479	173	73	when	when	SCONJ
crl-16479	173	74	the	the	DET
crl-16479	173	75	librarian	librarian	NOUN
crl-16479	173	76	was	be	AUX
crl-16479	173	77	an	an	DET
crl-16479	173	78	integral	integral	ADJ
crl-16479	173	79	part	part	NOUN
crl-16479	173	80	of	of	ADP
crl-16479	173	81	library	library	ADJ
crl-16479	173	82	research	research	NOUN
crl-16479	173	83	,	,	PUNCT
crl-16479	173	84	and	and	CCONJ
crl-16479	173	85	lower	low	ADJ
crl-16479	173	86	than	than	ADP
crl-16479	173	87	the	the	DET
crl-16479	173	88	percentages	percentage	NOUN
crl-16479	173	89	reported	report	VERB
crl-16479	173	90	for	for	ADP
crl-16479	173	91	the	the	DET
crl-16479	173	92	“	"	PUNCT
crl-16479	173	93	desk	desk	NOUN
crl-16479	173	94	”	"	PUNCT
crl-16479	173	95	or	or	CCONJ
crl-16479	173	96	“	"	PUNCT
crl-16479	173	97	chat	chat	NOUN
crl-16479	173	98	.	.	PUNCT
crl-16479	173	99	”	"	PUNCT
crl-16479	174	1	with	with	ADP
crl-16479	174	2	“	"	PUNCT
crl-16479	174	3	proactive	proactive	ADJ
crl-16479	174	4	”	"	PUNCT
crl-16479	174	5	chat	chat	NOUN
crl-16479	174	6	,	,	PUNCT
crl-16479	174	7	67	67	NUM
crl-16479	174	8	percent	percent	NOUN
crl-16479	174	9	of	of	ADP
crl-16479	174	10	questions	question	NOUN
crl-16479	174	11	were	be	AUX
crl-16479	174	12	reference	reference	NOUN
crl-16479	174	13	questions	question	NOUN
crl-16479	174	14	appropriate	appropriate	ADJ
crl-16479	174	15	for	for	ADP
crl-16479	174	16	a	a	DET
crl-16479	174	17	generalist	generalist	NOUN
crl-16479	174	18	or	or	CCONJ
crl-16479	174	19	librarian	librarian	NOUN
crl-16479	174	20	,	,	PUNCT
crl-16479	174	21	the	the	DET
crl-16479	174	22	highest	high	ADJ
crl-16479	174	23	of	of	ADP
crl-16479	174	24	all	all	DET
crl-16479	174	25	the	the	DET
crl-16479	174	26	groups	group	NOUN
crl-16479	174	27	we	we	PRON
crl-16479	174	28	analyzed	analyze	VERB
crl-16479	174	29	.	.	PUNCT
crl-16479	175	1	in	in	ADP
crl-16479	175	2	the	the	DET
crl-16479	175	3	proactive	proactive	ADJ
crl-16479	175	4	environment	environment	NOUN
crl-16479	175	5	,	,	PUNCT
crl-16479	175	6	40	40	NUM
crl-16479	175	7	percent	percent	NOUN
crl-16479	175	8	of	of	ADP
crl-16479	175	9	the	the	DET
crl-16479	175	10	questions	question	NOUN
crl-16479	175	11	were	be	AUX
crl-16479	175	12	generalist	generalist	ADJ
crl-16479	175	13	questions	question	NOUN
crl-16479	175	14	and	and	CCONJ
crl-16479	175	15	27	27	NUM
crl-16479	175	16	percent	percent	NOUN
crl-16479	175	17	required	require	VERB
crl-16479	175	18	the	the	DET
crl-16479	175	19	expertise	expertise	NOUN
crl-16479	175	20	of	of	ADP
crl-16479	175	21	a	a	DET
crl-16479	175	22	librarian	librarian	NOUN
crl-16479	175	23	.	.	PUNCT
crl-16479	176	1	these	these	DET
crl-16479	176	2	findings	finding	NOUN
crl-16479	176	3	further	far	ADV
crl-16479	176	4	illustrate	illustrate	VERB
crl-16479	176	5	a	a	DET
crl-16479	176	6	trend	trend	NOUN
crl-16479	176	7	seen	see	VERB
crl-16479	176	8	in	in	ADP
crl-16479	176	9	previous	previous	ADJ
crl-16479	176	10	virtual	virtual	ADJ
crl-16479	176	11	reference	reference	NOUN
crl-16479	176	12	studies	study	NOUN
crl-16479	176	13	highlighting	highlight	VERB
crl-16479	176	14	the	the	DET
crl-16479	176	15	importance	importance	NOUN
crl-16479	176	16	of	of	ADP
crl-16479	176	17	convenience.39	convenience.39	NOUN
crl-16479	176	18	it	it	PRON
crl-16479	176	19	appears	appear	VERB
crl-16479	176	20	that	that	SCONJ
crl-16479	176	21	if	if	SCONJ
crl-16479	176	22	students	student	NOUN
crl-16479	176	23	can	can	AUX
crl-16479	176	24	easily	easily	ADV
crl-16479	176	25	ask	ask	VERB
crl-16479	176	26	questions	question	NOUN
crl-16479	176	27	online	online	ADV
crl-16479	176	28	at	at	ADP
crl-16479	176	29	the	the	DET
crl-16479	176	30	point	point	NOUN
crl-16479	176	31	when	when	SCONJ
crl-16479	176	32	they	they	PRON
crl-16479	176	33	are	be	AUX
crl-16479	176	34	becoming	becoming	AUX
crl-16479	176	35	involved	involve	VERB
crl-16479	176	36	in	in	ADP
crl-16479	176	37	the	the	DET
crl-16479	176	38	research	research	NOUN
crl-16479	176	39	process	process	NOUN
crl-16479	176	40	,	,	PUNCT
crl-16479	176	41	many	many	ADJ
crl-16479	176	42	will	will	AUX
crl-16479	176	43	ask	ask	VERB
crl-16479	176	44	.	.	PUNCT
crl-16479	177	1	the	the	DET
crl-16479	177	2	immediacy	immediacy	NOUN
crl-16479	177	3	of	of	ADP
crl-16479	177	4	chat	chat	NOUN
crl-16479	177	5	reference	reference	NOUN
crl-16479	177	6	enables	enable	VERB
crl-16479	177	7	the	the	DET
crl-16479	177	8	researcher	researcher	NOUN
crl-16479	177	9	to	to	PART
crl-16479	177	10	easily	easily	ADV
crl-16479	177	11	figure	figure	VERB
crl-16479	177	12	4	4	NUM
crl-16479	177	13	complexity	complexity	NOUN
crl-16479	177	14	of	of	ADP
crl-16479	177	15	questions	question	NOUN
crl-16479	177	16	read	read	VERB
crl-16479	177	17	scale	scale	NOUN
crl-16479	177	18	analysis	analysis	NOUN
crl-16479	177	19	level	level	NOUN
crl-16479	177	20	1	1	NUM
crl-16479	177	21	level	level	NOUN
crl-16479	177	22	2	2	NUM
crl-16479	177	23	level	level	NOUN
crl-16479	177	24	3	3	NUM
crl-16479	177	25	level	level	NOUN
crl-16479	177	26	4	4	NUM
crl-16479	177	27	level	level	NOUN
crl-16479	177	28	5	5	NUM
crl-16479	177	29	desk	desk	NOUN
crl-16479	177	30	52	52	NUM
crl-16479	177	31	%	%	NOUN
crl-16479	177	32	32	32	NUM
crl-16479	177	33	%	%	NOUN
crl-16479	177	34	15	15	NUM
crl-16479	177	35	%	%	NOUN
crl-16479	177	36	1	1	NUM
crl-16479	177	37	%	%	NOUN
crl-16479	177	38	0	0	NUM
crl-16479	177	39	%	%	NOUN
crl-16479	177	40	chat	chat	NOUN
crl-16479	177	41	13	13	NUM
crl-16479	177	42	%	%	NOUN
crl-16479	177	43	22	22	NUM
crl-16479	177	44	%	%	NOUN
crl-16479	177	45	44	44	NUM
crl-16479	177	46	%	%	NOUN
crl-16479	177	47	19	19	NUM
crl-16479	177	48	%	%	NOUN
crl-16479	177	49	2	2	NUM
crl-16479	177	50	%	%	NOUN
crl-16479	177	51	52	52	NUM
crl-16479	177	52	%	%	NOUN
crl-16479	177	53	32	32	NUM
crl-16479	177	54	%	%	NOUN
crl-16479	177	55	15	15	NUM
crl-16479	177	56	%	%	NOUN
crl-16479	177	57	1	1	NUM
crl-16479	177	58	%	%	NOUN
crl-16479	177	59	0	0	NUM
crl-16479	177	60	%	%	NOUN
crl-16479	177	61	13	13	NUM
crl-16479	177	62	%	%	NOUN
crl-16479	177	63	22	22	NUM
crl-16479	177	64	%	%	NOUN
crl-16479	177	65	44	44	NUM
crl-16479	177	66	%	%	NOUN
crl-16479	177	67	19	19	NUM
crl-16479	177	68	%	%	NOUN
crl-16479	177	69	2	2	NUM
crl-16479	177	70	%	%	NOUN
crl-16479	177	71	pe	pe	PROPN
crl-16479	177	72	rc	rc	PROPN
crl-16479	177	73	en	en	X
crl-16479	177	74	ta	ta	X
crl-16479	177	75	ge	ge	PROPN
crl-16479	178	1	o	o	PROPN
crl-16479	178	2	f	f	X
crl-16479	178	3	q	q	PROPN
crl-16479	178	4	ue	ue	PROPN
crl-16479	178	5	st	st	PROPN
crl-16479	178	6	io	io	PROPN
crl-16479	178	7	ns	ns	PROPN
crl-16479	178	8	970	970	NUM
crl-16479	178	9	college	college	PROPN
crl-16479	178	10	&	&	CCONJ
crl-16479	178	11	research	research	PROPN
crl-16479	178	12	libraries	library	NOUN
crl-16479	178	13	november	november	PROPN
crl-16479	178	14	2015	2015	NUM
crl-16479	178	15	contact	contact	NOUN
crl-16479	178	16	the	the	DET
crl-16479	178	17	librarian	librarian	PROPN
crl-16479	178	18	while	while	SCONJ
crl-16479	178	19	actively	actively	ADV
crl-16479	178	20	involved	involve	VERB
crl-16479	178	21	in	in	ADP
crl-16479	178	22	research	research	NOUN
crl-16479	178	23	—	—	PUNCT
crl-16479	178	24	at	at	ADP
crl-16479	178	25	a	a	DET
crl-16479	178	26	time	time	NOUN
crl-16479	178	27	and	and	CCONJ
crl-16479	178	28	place	place	NOUN
crl-16479	178	29	that	that	PRON
crl-16479	178	30	is	be	AUX
crl-16479	178	31	convenient	convenient	ADJ
crl-16479	178	32	for	for	ADP
crl-16479	178	33	the	the	DET
crl-16479	178	34	researcher	researcher	NOUN
crl-16479	178	35	.	.	PUNCT
crl-16479	179	1	in	in	ADP
crl-16479	179	2	addition	addition	NOUN
crl-16479	179	3	,	,	PUNCT
crl-16479	179	4	online	online	ADJ
crl-16479	179	5	chat	chat	NOUN
crl-16479	179	6	may	may	AUX
crl-16479	179	7	be	be	AUX
crl-16479	179	8	popular	popular	ADJ
crl-16479	179	9	(	(	PUNCT
crl-16479	179	10	and	and	CCONJ
crl-16479	179	11	less	less	ADV
crl-16479	179	12	threatening	threatening	ADJ
crl-16479	179	13	)	)	PUNCT
crl-16479	179	14	because	because	SCONJ
crl-16479	179	15	it	it	PRON
crl-16479	179	16	makes	make	VERB
crl-16479	179	17	the	the	DET
crl-16479	179	18	service	service	NOUN
crl-16479	179	19	interaction	interaction	NOUN
crl-16479	179	20	available	available	ADJ
crl-16479	179	21	to	to	ADP
crl-16479	179	22	users	user	NOUN
crl-16479	179	23	in	in	ADP
crl-16479	179	24	a	a	DET
crl-16479	179	25	way	way	NOUN
crl-16479	179	26	that	that	PRON
crl-16479	179	27	is	be	AUX
crl-16479	179	28	culturally	culturally	ADV
crl-16479	179	29	more	more	ADV
crl-16479	179	30	familiar	familiar	ADJ
crl-16479	179	31	and	and	CCONJ
crl-16479	179	32	inviting	inviting	ADJ
crl-16479	179	33	,	,	PUNCT
crl-16479	179	34	providing	provide	VERB
crl-16479	179	35	assistance	assistance	NOUN
crl-16479	179	36	in	in	ADP
crl-16479	179	37	a	a	DET
crl-16479	179	38	manner	manner	NOUN
crl-16479	179	39	similar	similar	ADJ
crl-16479	179	40	to	to	ADP
crl-16479	179	41	many	many	ADJ
crl-16479	179	42	other	other	ADJ
crl-16479	179	43	online	online	ADJ
crl-16479	179	44	chat	chat	NOUN
crl-16479	179	45	services	service	NOUN
crl-16479	179	46	they	they	PRON
crl-16479	179	47	encounter	encounter	VERB
crl-16479	179	48	in	in	ADP
crl-16479	179	49	daily	daily	ADJ
crl-16479	179	50	life	life	NOUN
crl-16479	179	51	.	.	PUNCT
crl-16479	180	1	at	at	ADP
crl-16479	180	2	the	the	DET
crl-16479	180	3	reference	reference	NOUN
crl-16479	180	4	desk	desk	NOUN
crl-16479	180	5	,	,	PUNCT
crl-16479	180	6	it	it	PRON
crl-16479	180	7	is	be	AUX
crl-16479	180	8	fairly	fairly	ADV
crl-16479	180	9	common	common	ADJ
crl-16479	180	10	for	for	SCONJ
crl-16479	180	11	students	student	NOUN
crl-16479	180	12	to	to	PART
crl-16479	180	13	preface	preface	VERB
crl-16479	180	14	a	a	DET
crl-16479	180	15	question	question	NOUN
crl-16479	180	16	with	with	ADP
crl-16479	180	17	an	an	DET
crl-16479	180	18	apology	apology	NOUN
crl-16479	180	19	such	such	ADJ
crl-16479	180	20	as	as	ADP
crl-16479	180	21	,	,	PUNCT
crl-16479	180	22	“	"	PUNCT
crl-16479	180	23	i	i	PRON
crl-16479	180	24	’m	’m	VERB
crl-16479	180	25	sorry	sorry	ADJ
crl-16479	180	26	to	to	PART
crl-16479	180	27	bother	bother	VERB
crl-16479	180	28	you	you	PRON
crl-16479	180	29	,	,	PUNCT
crl-16479	180	30	”	"	PUNCT
crl-16479	180	31	or	or	CCONJ
crl-16479	180	32	“	"	PUNCT
crl-16479	180	33	i	i	PRON
crl-16479	180	34	should	should	AUX
crl-16479	180	35	already	already	ADV
crl-16479	180	36	know	know	VERB
crl-16479	180	37	the	the	DET
crl-16479	180	38	answer	answer	NOUN
crl-16479	180	39	to	to	ADP
crl-16479	180	40	this	this	PRON
crl-16479	180	41	,	,	PUNCT
crl-16479	180	42	but	but	CCONJ
crl-16479	180	43	…	…	PUNCT
crl-16479	180	44	”	"	PUNCT
crl-16479	180	45	interestingly	interestingly	ADV
crl-16479	180	46	,	,	PUNCT
crl-16479	180	47	in	in	ADP
crl-16479	180	48	the	the	DET
crl-16479	180	49	chat	chat	PROPN
crl-16479	180	50	reference	reference	NOUN
crl-16479	180	51	environment	environment	NOUN
crl-16479	180	52	at	at	ADP
crl-16479	180	53	the	the	DET
crl-16479	180	54	university	university	NOUN
crl-16479	180	55	libraries	library	NOUN
crl-16479	180	56	,	,	PUNCT
crl-16479	180	57	apologies	apology	NOUN
crl-16479	180	58	are	be	AUX
crl-16479	180	59	almost	almost	ADV
crl-16479	180	60	never	never	ADV
crl-16479	180	61	offered	offer	VERB
crl-16479	180	62	—	—	PUNCT
crl-16479	180	63	students	student	NOUN
crl-16479	180	64	simply	simply	ADV
crl-16479	180	65	ask	ask	VERB
crl-16479	180	66	their	their	PRON
crl-16479	180	67	questions	question	NOUN
crl-16479	180	68	.	.	PUNCT
crl-16479	181	1	it	it	PRON
crl-16479	181	2	appears	appear	VERB
crl-16479	181	3	,	,	PUNCT
crl-16479	181	4	however	however	ADV
crl-16479	181	5	,	,	PUNCT
crl-16479	181	6	that	that	SCONJ
crl-16479	181	7	the	the	DET
crl-16479	181	8	proactive	proactive	ADJ
crl-16479	181	9	nature	nature	NOUN
crl-16479	181	10	of	of	ADP
crl-16479	181	11	the	the	DET
crl-16479	181	12	chat	chat	PROPN
crl-16479	181	13	service	service	NOUN
crl-16479	181	14	studied	study	VERB
crl-16479	181	15	here	here	ADV
crl-16479	181	16	may	may	AUX
crl-16479	181	17	be	be	AUX
crl-16479	181	18	as	as	ADV
crl-16479	181	19	important	important	ADJ
crl-16479	181	20	as	as	ADP
crl-16479	181	21	the	the	DET
crl-16479	181	22	convenience	convenience	NOUN
crl-16479	181	23	factor	factor	NOUN
crl-16479	181	24	in	in	ADP
crl-16479	181	25	getting	get	VERB
crl-16479	181	26	users	user	NOUN
crl-16479	181	27	to	to	PART
crl-16479	181	28	ask	ask	VERB
crl-16479	181	29	reference	reference	NOUN
crl-16479	181	30	questions	question	NOUN
crl-16479	181	31	.	.	PUNCT
crl-16479	182	1	in	in	ADP
crl-16479	182	2	october	october	PROPN
crl-16479	182	3	2013	2013	NUM
crl-16479	182	4	,	,	PUNCT
crl-16479	182	5	58	58	NUM
crl-16479	182	6	percent	percent	NOUN
crl-16479	182	7	of	of	ADP
crl-16479	182	8	chats	chat	NOUN
crl-16479	182	9	were	be	AUX
crl-16479	182	10	initiated	initiate	VERB
crl-16479	182	11	by	by	ADP
crl-16479	182	12	a	a	DET
crl-16479	182	13	context	context	NOUN
crl-16479	182	14	-	-	PUNCT
crl-16479	182	15	sensitive	sensitive	ADJ
crl-16479	182	16	message	message	NOUN
crl-16479	182	17	that	that	PRON
crl-16479	182	18	invited	invite	VERB
crl-16479	182	19	the	the	DET
crl-16479	182	20	user	user	NOUN
crl-16479	182	21	to	to	PART
crl-16479	182	22	chat	chat	VERB
crl-16479	182	23	based	base	VERB
crl-16479	182	24	on	on	ADP
crl-16479	182	25	the	the	DET
crl-16479	182	26	specific	specific	ADJ
crl-16479	182	27	web	web	NOUN
crl-16479	182	28	page	page	NOUN
crl-16479	182	29	they	they	PRON
crl-16479	182	30	were	be	AUX
crl-16479	182	31	viewing	view	VERB
crl-16479	182	32	.	.	PUNCT
crl-16479	183	1	because	because	SCONJ
crl-16479	183	2	of	of	ADP
crl-16479	183	3	the	the	DET
crl-16479	183	4	proactive	proactive	ADJ
crl-16479	183	5	configuration	configuration	NOUN
crl-16479	183	6	of	of	ADP
crl-16479	183	7	the	the	DET
crl-16479	183	8	chat	chat	NOUN
crl-16479	183	9	system	system	NOUN
crl-16479	183	10	,	,	PUNCT
crl-16479	183	11	it	it	PRON
crl-16479	183	12	is	be	AUX
crl-16479	183	13	likely	likely	ADJ
crl-16479	183	14	that	that	SCONJ
crl-16479	183	15	the	the	DET
crl-16479	183	16	user	user	NOUN
crl-16479	183	17	had	have	AUX
crl-16479	183	18	been	be	AUX
crl-16479	183	19	offered	offer	VERB
crl-16479	183	20	help	help	NOUN
crl-16479	183	21	multiple	multiple	ADJ
crl-16479	183	22	times	time	NOUN
crl-16479	183	23	during	during	ADP
crl-16479	183	24	the	the	DET
crl-16479	183	25	visit	visit	NOUN
crl-16479	183	26	and	and	CCONJ
crl-16479	183	27	that	that	SCONJ
crl-16479	183	28	this	this	DET
crl-16479	183	29	constant	constant	ADJ
crl-16479	183	30	invitation	invitation	NOUN
crl-16479	183	31	to	to	PART
crl-16479	183	32	chat	chat	VERB
crl-16479	183	33	reminded	remind	VERB
crl-16479	183	34	the	the	DET
crl-16479	183	35	user	user	NOUN
crl-16479	183	36	that	that	PRON
crl-16479	183	37	help	help	VERB
crl-16479	183	38	was	be	AUX
crl-16479	183	39	available	available	ADJ
crl-16479	183	40	throughout	throughout	ADP
crl-16479	183	41	the	the	DET
crl-16479	183	42	research	research	NOUN
crl-16479	183	43	process	process	NOUN
crl-16479	183	44	.	.	PUNCT
crl-16479	184	1	the	the	DET
crl-16479	184	2	availability	availability	NOUN
crl-16479	184	3	of	of	ADP
crl-16479	184	4	chat	chat	NOUN
crl-16479	184	5	transcripts	transcript	NOUN
crl-16479	184	6	allows	allow	VERB
crl-16479	184	7	us	we	PRON
crl-16479	184	8	to	to	PART
crl-16479	184	9	gain	gain	VERB
crl-16479	184	10	deeper	deep	ADJ
crl-16479	184	11	insight	insight	NOUN
crl-16479	184	12	into	into	ADP
crl-16479	184	13	questions	question	NOUN
crl-16479	184	14	that	that	PRON
crl-16479	184	15	were	be	AUX
crl-16479	184	16	asked	ask	VERB
crl-16479	184	17	based	base	VERB
crl-16479	184	18	on	on	ADP
crl-16479	184	19	proactive	proactive	ADJ
crl-16479	184	20	prompts	prompt	NOUN
crl-16479	184	21	from	from	ADP
crl-16479	184	22	the	the	DET
crl-16479	184	23	system	system	NOUN
crl-16479	184	24	.	.	PUNCT
crl-16479	185	1	for	for	ADP
crl-16479	185	2	example	example	NOUN
crl-16479	185	3	,	,	PUNCT
crl-16479	185	4	the	the	DET
crl-16479	185	5	transcript	transcript	NOUN
crl-16479	185	6	below	below	ADV
crl-16479	185	7	was	be	AUX
crl-16479	185	8	triggered	trigger	VERB
crl-16479	185	9	when	when	SCONJ
crl-16479	185	10	a	a	DET
crl-16479	185	11	researcher	researcher	NOUN
crl-16479	185	12	remained	remain	VERB
crl-16479	185	13	on	on	ADP
crl-16479	185	14	the	the	DET
crl-16479	185	15	“	"	PUNCT
crl-16479	185	16	find	find	VERB
crl-16479	185	17	databases	database	NOUN
crl-16479	185	18	”	"	PUNCT
crl-16479	185	19	page	page	NOUN
crl-16479	185	20	without	without	ADP
crl-16479	185	21	taking	take	VERB
crl-16479	185	22	any	any	DET
crl-16479	185	23	action	action	NOUN
crl-16479	185	24	for	for	ADP
crl-16479	185	25	more	more	ADJ
crl-16479	185	26	than	than	ADP
crl-16479	185	27	30	30	NUM
crl-16479	185	28	seconds	second	NOUN
crl-16479	185	29	.	.	PUNCT
crl-16479	186	1	the	the	DET
crl-16479	186	2	transcript	transcript	NOUN
crl-16479	186	3	begins	begin	VERB
crl-16479	186	4	with	with	ADP
crl-16479	186	5	a	a	DET
crl-16479	186	6	proactive	proactive	ADJ
crl-16479	186	7	invitation	invitation	NOUN
crl-16479	186	8	to	to	PART
crl-16479	186	9	chat	chat	VERB
crl-16479	186	10	.	.	PUNCT
crl-16479	187	1	librarian	librarian	NOUN
crl-16479	187	2	:	:	PUNCT
crl-16479	187	3	hi	hi	INTJ
crl-16479	187	4	there	there	ADV
crl-16479	187	5	.	.	PUNCT
crl-16479	188	1	if	if	SCONJ
crl-16479	188	2	you	you	PRON
crl-16479	188	3	need	need	VERB
crl-16479	188	4	help	help	NOUN
crl-16479	188	5	finding	find	VERB
crl-16479	188	6	a	a	DET
crl-16479	188	7	database	database	NOUN
crl-16479	188	8	,	,	PUNCT
crl-16479	188	9	let	let	VERB
crl-16479	188	10	us	we	PRON
crl-16479	188	11	know	know	VERB
crl-16479	188	12	!	!	PUNCT
crl-16479	189	1	(	(	PUNCT
crl-16479	189	2	preconfigured	preconfigured	ADJ
crl-16479	189	3	prompt	prompt	ADJ
crl-16479	189	4	)	)	PUNCT
crl-16479	189	5	visitor	visitor	NOUN
crl-16479	189	6	:	:	PUNCT
crl-16479	190	1	yes	yes	INTJ
crl-16479	190	2	,	,	PUNCT
crl-16479	190	3	i	i	PRON
crl-16479	190	4	am	be	AUX
crl-16479	190	5	trying	try	VERB
crl-16479	190	6	to	to	PART
crl-16479	190	7	find	find	VERB
crl-16479	190	8	articles	article	NOUN
crl-16479	190	9	about	about	ADP
crl-16479	190	10	types	type	NOUN
crl-16479	190	11	of	of	ADP
crl-16479	190	12	fear	fear	NOUN
crl-16479	190	13	or	or	CCONJ
crl-16479	190	14	theories	theory	NOUN
crl-16479	190	15	of	of	ADP
crl-16479	190	16	fear	fear	NOUN
crl-16479	190	17	but	but	CCONJ
crl-16479	190	18	[	[	X
crl-16479	190	19	database	database	NOUN
crl-16479	190	20	name	name	NOUN
crl-16479	190	21	]	]	PUNCT
crl-16479	190	22	is	be	AUX
crl-16479	190	23	not	not	PART
crl-16479	190	24	really	really	ADV
crl-16479	190	25	giving	give	VERB
crl-16479	190	26	me	i	PRON
crl-16479	190	27	what	what	PRON
crl-16479	190	28	i	i	PRON
crl-16479	190	29	need	need	VERB
crl-16479	190	30	.	.	PUNCT
crl-16479	191	1	are	be	AUX
crl-16479	191	2	there	there	PRON
crl-16479	191	3	other	other	ADJ
crl-16479	191	4	databases	database	NOUN
crl-16479	191	5	that	that	PRON
crl-16479	191	6	are	be	AUX
crl-16479	191	7	more	more	ADV
crl-16479	191	8	specific	specific	ADJ
crl-16479	191	9	?	?	PUNCT
crl-16479	192	1	figure	figure	NOUN
crl-16479	192	2	5	5	NUM
crl-16479	192	3	comparison	comparison	NOUN
crl-16479	192	4	of	of	ADP
crl-16479	192	5	questions	question	NOUN
crl-16479	192	6	by	by	ADP
crl-16479	192	7	recommended	recommend	VERB
crl-16479	192	8	staffing	staffing	NOUN
crl-16479	192	9	levels	level	NOUN
crl-16479	192	10	:	:	PUNCT
crl-16479	192	11	1977	1977	NUM
crl-16479	192	12	,	,	PUNCT
crl-16479	192	13	desk	desk	NOUN
crl-16479	192	14	,	,	PUNCT
crl-16479	192	15	chat	chat	NOUN
crl-16479	192	16	,	,	PUNCT
crl-16479	192	17	and	and	CCONJ
crl-16479	192	18	proactive	proactive	ADJ
crl-16479	192	19	chat	chat	X
crl-16479	192	20	library	library	PROPN
crl-16479	192	21	assistant	assistant	NOUN
crl-16479	192	22	generalist	generalist	ADJ
crl-16479	192	23	librarian	librarian	NOUN
crl-16479	192	24	1977	1977	NUM
crl-16479	192	25	62	62	NUM
crl-16479	192	26	%	%	NOUN
crl-16479	192	27	32	32	NUM
crl-16479	192	28	%	%	NOUN
crl-16479	192	29	6	6	NUM
crl-16479	192	30	%	%	NOUN
crl-16479	192	31	desk	desk	NOUN
crl-16479	192	32	81	81	NUM
crl-16479	192	33	%	%	NOUN
crl-16479	192	34	13	13	NUM
crl-16479	192	35	%	%	NOUN
crl-16479	192	36	5	5	NUM
crl-16479	192	37	%	%	NOUN
crl-16479	192	38	chat	chat	NOUN
crl-16479	192	39	49	49	NUM
crl-16479	192	40	%	%	NOUN
crl-16479	192	41	36	36	NUM
crl-16479	192	42	%	%	NOUN
crl-16479	192	43	15	15	NUM
crl-16479	192	44	%	%	NOUN
crl-16479	192	45	proactive	proactive	ADJ
crl-16479	192	46	33	33	NUM
crl-16479	192	47	%	%	NOUN
crl-16479	192	48	40	40	NUM
crl-16479	192	49	%	%	NOUN
crl-16479	192	50	27	27	NUM
crl-16479	192	51	%	%	NOUN
crl-16479	192	52	62	62	NUM
crl-16479	192	53	%	%	NOUN
crl-16479	192	54	32	32	NUM
crl-16479	192	55	%	%	NOUN
crl-16479	192	56	6	6	NUM
crl-16479	192	57	%	%	NOUN
crl-16479	192	58	81	81	NUM
crl-16479	192	59	%	%	NOUN
crl-16479	192	60	13	13	NUM
crl-16479	192	61	%	%	NOUN
crl-16479	192	62	5	5	NUM
crl-16479	192	63	%	%	NOUN
crl-16479	192	64	49	49	NUM
crl-16479	192	65	%	%	NOUN
crl-16479	192	66	36	36	NUM
crl-16479	192	67	%	%	NOUN
crl-16479	192	68	15	15	NUM
crl-16479	192	69	%	%	NOUN
crl-16479	192	70	33	33	NUM
crl-16479	192	71	%	%	NOUN
crl-16479	192	72	4	4	NUM
crl-16479	192	73	0	0	NUM
crl-16479	192	74	%	%	NOUN
crl-16479	192	75	27	27	NUM
crl-16479	192	76	%	%	NOUN
crl-16479	192	77	a	a	DET
crl-16479	192	78	ve	ve	NOUN
crl-16479	192	79	ra	ra	PROPN
crl-16479	192	80	ge	ge	PROPN
crl-16479	193	1	w	w	PROPN
crl-16479	193	2	ei	ei	PROPN
crl-16479	193	3	gh	gh	PROPN
crl-16479	193	4	te	te	PROPN
crl-16479	193	5	d	d	X
crl-16479	193	6	by	by	ADP
crl-16479	193	7	s	s	PRON
crl-16479	193	8	am	be	AUX
crl-16479	193	9	pl	pl	PROPN
crl-16479	193	10	e	e	NOUN
crl-16479	193	11	si	si	PROPN
crl-16479	193	12	ze	ze	PROPN
crl-16479	193	13	implications	implication	NOUN
crl-16479	193	14	for	for	ADP
crl-16479	193	15	practice	practice	NOUN
crl-16479	193	16	971	971	NUM
crl-16479	193	17	librarian	librarian	NOUN
crl-16479	193	18	:	:	PUNCT
crl-16479	193	19	do	do	AUX
crl-16479	193	20	you	you	PRON
crl-16479	193	21	mean	mean	VERB
crl-16479	193	22	phobias	phobia	NOUN
crl-16479	193	23	?	?	PUNCT
crl-16479	194	1	visitor	visitor	NOUN
crl-16479	194	2	:	:	PUNCT
crl-16479	194	3	kind	kind	ADV
crl-16479	194	4	of	of	ADV
crl-16479	194	5	i	i	PRON
crl-16479	194	6	believe	believe	VERB
crl-16479	194	7	,	,	PUNCT
crl-16479	194	8	i	i	PRON
crl-16479	194	9	’m	’m	AUX
crl-16479	194	10	doing	do	VERB
crl-16479	194	11	an	an	DET
crl-16479	194	12	ad	ad	NOUN
crl-16479	194	13	analysis	analysis	NOUN
crl-16479	194	14	and	and	CCONJ
crl-16479	194	15	the	the	DET
crl-16479	194	16	principle	principle	NOUN
crl-16479	194	17	of	of	ADP
crl-16479	194	18	the	the	DET
crl-16479	194	19	ad	ad	NOUN
crl-16479	194	20	is	be	AUX
crl-16479	194	21	fear	fear	NOUN
crl-16479	194	22	,	,	PUNCT
crl-16479	194	23	so	so	ADV
crl-16479	194	24	i	i	PRON
crl-16479	194	25	am	be	AUX
crl-16479	194	26	supposed	suppose	VERB
crl-16479	194	27	to	to	PART
crl-16479	194	28	find	find	VERB
crl-16479	194	29	articles	article	NOUN
crl-16479	194	30	on	on	ADP
crl-16479	194	31	what	what	PRON
crl-16479	194	32	is	be	AUX
crl-16479	194	33	considered	consider	VERB
crl-16479	194	34	fear	fear	NOUN
crl-16479	194	35	,	,	PUNCT
crl-16479	194	36	how	how	SCONJ
crl-16479	194	37	it	it	PRON
crl-16479	194	38	[	[	X
crl-16479	194	39	affects	affect	VERB
crl-16479	194	40	]	]	PUNCT
crl-16479	194	41	people	people	NOUN
crl-16479	194	42	’s	’s	PART
crl-16479	194	43	thoughts	thought	NOUN
crl-16479	194	44	,	,	PUNCT
crl-16479	194	45	things	thing	NOUN
crl-16479	194	46	along	along	ADP
crl-16479	194	47	those	those	DET
crl-16479	194	48	lines	line	NOUN
crl-16479	194	49	librarian	librarian	NOUN
crl-16479	194	50	:	:	PUNCT
crl-16479	194	51	sounds	sound	VERB
crl-16479	194	52	like	like	SCONJ
crl-16479	194	53	you	you	PRON
crl-16479	194	54	are	be	AUX
crl-16479	194	55	looking	look	VERB
crl-16479	194	56	for	for	ADP
crl-16479	194	57	basic	basic	ADJ
crl-16479	194	58	background	background	NOUN
crl-16479	194	59	info	info	NOUN
crl-16479	194	60	on	on	ADP
crl-16479	194	61	fear	fear	NOUN
crl-16479	194	62	…	…	PUNCT
crl-16479	194	63	does	do	AUX
crl-16479	194	64	that	that	PRON
crl-16479	194	65	sound	sound	VERB
crl-16479	194	66	right	right	ADJ
crl-16479	194	67	?	?	PUNCT
crl-16479	195	1	visitor	visitor	NOUN
crl-16479	195	2	:	:	PUNCT
crl-16479	195	3	yes	yes	INTJ
crl-16479	195	4	,	,	PUNCT
crl-16479	195	5	correct	correct	ADJ
crl-16479	195	6	!	!	PUNCT
crl-16479	196	1	librarian	librarian	NOUN
crl-16479	196	2	:	:	PUNCT
crl-16479	197	1	[	[	X
crl-16479	197	2	makes	make	VERB
crl-16479	197	3	a	a	DET
crl-16479	197	4	database	database	NOUN
crl-16479	197	5	recommendation	recommendation	NOUN
crl-16479	197	6	with	with	ADP
crl-16479	197	7	a	a	DET
crl-16479	197	8	link	link	NOUN
crl-16479	197	9	]	]	PUNCT
crl-16479	197	10	librarian	librarian	NOUN
crl-16479	197	11	:	:	PUNCT
crl-16479	197	12	search	search	NOUN
crl-16479	197	13	fear	fear	NOUN
crl-16479	197	14	.	.	PUNCT
crl-16479	198	1	there	there	PRON
crl-16479	198	2	will	will	AUX
crl-16479	198	3	be	be	AUX
crl-16479	198	4	general	general	ADJ
crl-16479	198	5	articles	article	NOUN
crl-16479	198	6	on	on	ADP
crl-16479	198	7	fear	fear	NOUN
crl-16479	198	8	in	in	ADP
crl-16479	198	9	general	general	ADJ
crl-16479	198	10	and	and	CCONJ
crl-16479	198	11	specific	specific	ADJ
crl-16479	198	12	articles	article	NOUN
crl-16479	198	13	on	on	ADP
crl-16479	198	14	specific	specific	ADJ
crl-16479	198	15	types	type	NOUN
crl-16479	198	16	of	of	ADP
crl-16479	198	17	fear	fear	NOUN
crl-16479	198	18	.	.	PUNCT
crl-16479	199	1	visitor	visitor	NOUN
crl-16479	199	2	:	:	PUNCT
crl-16479	199	3	thank	thank	VERB
crl-16479	199	4	you	you	PRON
crl-16479	199	5	so	so	ADV
crl-16479	199	6	much	much	ADV
crl-16479	199	7	for	for	ADP
crl-16479	199	8	your	your	PRON
crl-16479	199	9	help	help	NOUN
crl-16479	199	10	.	.	PUNCT
crl-16479	200	1			NOUN
crl-16479	200	2	although	although	SCONJ
crl-16479	200	3	database	database	NOUN
crl-16479	200	4	advice	advice	NOUN
crl-16479	200	5	is	be	AUX
crl-16479	200	6	given	give	VERB
crl-16479	200	7	,	,	PUNCT
crl-16479	200	8	there	there	PRON
crl-16479	200	9	is	be	VERB
crl-16479	200	10	also	also	ADV
crl-16479	200	11	a	a	DET
crl-16479	200	12	supportive	supportive	ADJ
crl-16479	200	13	discussion	discussion	NOUN
crl-16479	200	14	related	relate	VERB
crl-16479	200	15	to	to	ADP
crl-16479	200	16	the	the	DET
crl-16479	200	17	student	student	NOUN
crl-16479	200	18	’s	’s	PART
crl-16479	200	19	assignment	assignment	NOUN
crl-16479	200	20	.	.	PUNCT
crl-16479	201	1	in	in	ADP
crl-16479	201	2	addition	addition	NOUN
crl-16479	201	3	to	to	ADP
crl-16479	201	4	providing	provide	VERB
crl-16479	201	5	a	a	DET
crl-16479	201	6	wealth	wealth	NOUN
crl-16479	201	7	of	of	ADP
crl-16479	201	8	information	information	NOUN
crl-16479	201	9	for	for	ADP
crl-16479	201	10	observing	observe	VERB
crl-16479	201	11	and	and	CCONJ
crl-16479	201	12	understanding	understand	VERB
crl-16479	201	13	the	the	DET
crl-16479	201	14	proactive	proactive	ADJ
crl-16479	201	15	nature	nature	NOUN
crl-16479	201	16	of	of	ADP
crl-16479	201	17	the	the	DET
crl-16479	201	18	service	service	NOUN
crl-16479	201	19	,	,	PUNCT
crl-16479	201	20	the	the	DET
crl-16479	201	21	availability	availability	NOUN
crl-16479	201	22	of	of	ADP
crl-16479	201	23	chat	chat	NOUN
crl-16479	201	24	transcripts	transcript	NOUN
crl-16479	201	25	has	have	AUX
crl-16479	201	26	given	give	VERB
crl-16479	201	27	researchers	researcher	NOUN
crl-16479	201	28	the	the	DET
crl-16479	201	29	opportunity	opportunity	NOUN
crl-16479	201	30	to	to	PART
crl-16479	201	31	gain	gain	VERB
crl-16479	201	32	a	a	DET
crl-16479	201	33	deeper	deep	ADJ
crl-16479	201	34	understanding	understanding	NOUN
crl-16479	201	35	of	of	ADP
crl-16479	201	36	these	these	DET
crl-16479	201	37	reference	reference	NOUN
crl-16479	201	38	transactions	transaction	NOUN
crl-16479	201	39	.	.	PUNCT
crl-16479	202	1	oakleaf	oakleaf	NOUN
crl-16479	202	2	provides	provide	VERB
crl-16479	202	3	an	an	DET
crl-16479	202	4	overview	overview	NOUN
crl-16479	202	5	of	of	ADP
crl-16479	202	6	a	a	DET
crl-16479	202	7	number	number	NOUN
crl-16479	202	8	of	of	ADP
crl-16479	202	9	studies	study	NOUN
crl-16479	202	10	in	in	ADP
crl-16479	202	11	which	which	PRON
crl-16479	202	12	transcripts	transcript	NOUN
crl-16479	202	13	show	show	VERB
crl-16479	202	14	that	that	SCONJ
crl-16479	202	15	most	most	ADJ
crl-16479	202	16	(	(	PUNCT
crl-16479	202	17	more	more	ADJ
crl-16479	202	18	than	than	ADP
crl-16479	202	19	80	80	NUM
crl-16479	202	20	%	%	NOUN
crl-16479	202	21	)	)	PUNCT
crl-16479	202	22	of	of	ADP
crl-16479	202	23	questions	question	NOUN
crl-16479	202	24	received	receive	VERB
crl-16479	202	25	at	at	ADP
crl-16479	202	26	the	the	DET
crl-16479	202	27	reference	reference	NOUN
crl-16479	202	28	desk	desk	NOUN
crl-16479	202	29	involve	involve	VERB
crl-16479	202	30	at	at	ADP
crl-16479	202	31	least	least	ADJ
crl-16479	202	32	some	some	PRON
crl-16479	202	33	element	element	NOUN
crl-16479	202	34	of	of	ADP
crl-16479	202	35	instruction.40	instruction.40	PROPN
crl-16479	202	36	duncan	duncan	PROPN
crl-16479	202	37	and	and	CCONJ
crl-16479	202	38	gerrard	gerrard	PROPN
crl-16479	202	39	found	find	VERB
crl-16479	202	40	that	that	SCONJ
crl-16479	202	41	more	more	ADJ
crl-16479	202	42	than	than	ADP
crl-16479	202	43	45	45	NUM
crl-16479	202	44	percent	percent	NOUN
crl-16479	202	45	of	of	ADP
crl-16479	202	46	chat	chat	NOUN
crl-16479	202	47	reference	reference	NOUN
crl-16479	202	48	questions	question	NOUN
crl-16479	202	49	were	be	AUX
crl-16479	202	50	related	relate	VERB
crl-16479	202	51	to	to	ADP
crl-16479	202	52	research.41	research.41	NOUN
crl-16479	202	53	these	these	DET
crl-16479	202	54	findings	finding	NOUN
crl-16479	202	55	reinforce	reinforce	VERB
crl-16479	202	56	studies	study	NOUN
crl-16479	202	57	of	of	ADP
crl-16479	202	58	the	the	DET
crl-16479	202	59	research	research	NOUN
crl-16479	202	60	process	process	NOUN
crl-16479	202	61	conducted	conduct	VERB
crl-16479	202	62	by	by	ADP
crl-16479	202	63	kulhthau	kulhthau	NOUN
crl-16479	202	64	,	,	PUNCT
crl-16479	202	65	which	which	PRON
crl-16479	202	66	reveal	reveal	VERB
crl-16479	202	67	that	that	SCONJ
crl-16479	202	68	“	"	PUNCT
crl-16479	202	69	students	student	NOUN
crl-16479	202	70	need	need	VERB
crl-16479	202	71	considerable	considerable	ADJ
crl-16479	202	72	guidance	guidance	NOUN
crl-16479	202	73	and	and	CCONJ
crl-16479	202	74	intervention	intervention	NOUN
crl-16479	202	75	throughout	throughout	ADP
crl-16479	202	76	the	the	DET
crl-16479	202	77	research	research	NOUN
crl-16479	202	78	process	process	NOUN
crl-16479	202	79	to	to	PART
crl-16479	202	80	construct	construct	VERB
crl-16479	202	81	a	a	DET
crl-16479	202	82	personal	personal	ADJ
crl-16479	202	83	understanding	understanding	NOUN
crl-16479	202	84	.	.	PUNCT
crl-16479	203	1	without	without	ADP
crl-16479	203	2	guidance	guidance	NOUN
crl-16479	203	3	,	,	PUNCT
crl-16479	203	4	they	they	PRON
crl-16479	203	5	tend	tend	VERB
crl-16479	203	6	to	to	PART
crl-16479	203	7	approach	approach	VERB
crl-16479	203	8	the	the	DET
crl-16479	203	9	research	research	NOUN
crl-16479	203	10	process	process	NOUN
crl-16479	203	11	as	as	ADP
crl-16479	203	12	a	a	DET
crl-16479	203	13	simple	simple	ADJ
crl-16479	203	14	collecting	collecting	NOUN
crl-16479	203	15	and	and	CCONJ
crl-16479	203	16	presenting	present	VERB
crl-16479	203	17	assignment	assignment	NOUN
crl-16479	203	18	that	that	PRON
crl-16479	203	19	leads	lead	VERB
crl-16479	203	20	to	to	ADP
crl-16479	203	21	copying	copy	VERB
crl-16479	203	22	and	and	CCONJ
crl-16479	203	23	pasting	pasting	NOUN
crl-16479	203	24	with	with	ADP
crl-16479	203	25	little	little	ADJ
crl-16479	203	26	real	real	ADJ
crl-16479	203	27	learning	learning	NOUN
crl-16479	203	28	.	.	PUNCT
crl-16479	204	1	”42	”42	NOUN
crl-16479	204	2	taken	take	VERB
crl-16479	204	3	together	together	ADV
crl-16479	204	4	,	,	PUNCT
crl-16479	204	5	the	the	DET
crl-16479	204	6	findings	finding	NOUN
crl-16479	204	7	demonstrate	demonstrate	VERB
crl-16479	204	8	that	that	SCONJ
crl-16479	204	9	the	the	DET
crl-16479	204	10	reference	reference	NOUN
crl-16479	204	11	transaction	transaction	NOUN
crl-16479	204	12	can	can	AUX
crl-16479	204	13	result	result	VERB
crl-16479	204	14	in	in	ADP
crl-16479	204	15	the	the	DET
crl-16479	204	16	librarian	librarian	ADJ
crl-16479	204	17	providing	provide	VERB
crl-16479	204	18	guidance	guidance	NOUN
crl-16479	204	19	and	and	CCONJ
crl-16479	204	20	advice	advice	NOUN
crl-16479	204	21	,	,	PUNCT
crl-16479	204	22	involving	involve	VERB
crl-16479	204	23	the	the	DET
crl-16479	204	24	librarian	librarian	PROPN
crl-16479	204	25	in	in	ADP
crl-16479	204	26	a	a	DET
crl-16479	204	27	learner	learner	NOUN
crl-16479	204	28	-	-	PUNCT
crl-16479	204	29	centered	center	VERB
crl-16479	204	30	approach	approach	NOUN
crl-16479	204	31	to	to	ADP
crl-16479	204	32	the	the	DET
crl-16479	204	33	research	research	NOUN
crl-16479	204	34	process	process	NOUN
crl-16479	204	35	that	that	PRON
crl-16479	204	36	focuses	focus	VERB
crl-16479	204	37	on	on	ADP
crl-16479	204	38	the	the	DET
crl-16479	204	39	active	active	ADJ
crl-16479	204	40	participation	participation	NOUN
crl-16479	204	41	of	of	ADP
crl-16479	204	42	the	the	DET
crl-16479	204	43	learner	learner	NOUN
crl-16479	204	44	and	and	CCONJ
crl-16479	204	45	experiential	experiential	ADJ
crl-16479	204	46	learning	learning	NOUN
crl-16479	204	47	rather	rather	ADV
crl-16479	204	48	than	than	ADP
crl-16479	204	49	on	on	ADP
crl-16479	204	50	activities	activity	NOUN
crl-16479	204	51	involving	involve	VERB
crl-16479	204	52	rote	rote	ADJ
crl-16479	204	53	memorization	memorization	NOUN
crl-16479	204	54	.	.	PUNCT
crl-16479	205	1	in	in	ADP
crl-16479	205	2	reviewing	review	VERB
crl-16479	205	3	the	the	DET
crl-16479	205	4	transcripts	transcript	NOUN
crl-16479	205	5	from	from	ADP
crl-16479	205	6	the	the	DET
crl-16479	205	7	proactive	proactive	ADJ
crl-16479	205	8	chat	chat	NOUN
crl-16479	205	9	system	system	NOUN
crl-16479	205	10	,	,	PUNCT
crl-16479	205	11	we	we	PRON
crl-16479	205	12	also	also	ADV
crl-16479	205	13	noted	note	VERB
crl-16479	205	14	that	that	SCONJ
crl-16479	205	15	many	many	ADJ
crl-16479	205	16	of	of	ADP
crl-16479	205	17	the	the	DET
crl-16479	205	18	questions	question	NOUN
crl-16479	205	19	were	be	AUX
crl-16479	205	20	related	relate	VERB
crl-16479	205	21	to	to	ADP
crl-16479	205	22	topics	topic	NOUN
crl-16479	205	23	or	or	CCONJ
crl-16479	205	24	some	some	DET
crl-16479	205	25	form	form	NOUN
crl-16479	205	26	of	of	ADP
crl-16479	205	27	topic	topic	NOUN
crl-16479	205	28	exploration	exploration	NOUN
crl-16479	205	29	,	,	PUNCT
crl-16479	205	30	so	so	SCONJ
crl-16479	205	31	we	we	PRON
crl-16479	205	32	conducted	conduct	VERB
crl-16479	205	33	an	an	DET
crl-16479	205	34	additional	additional	ADJ
crl-16479	205	35	exploratory	exploratory	ADJ
crl-16479	205	36	analysis	analysis	NOUN
crl-16479	205	37	of	of	ADP
crl-16479	205	38	the	the	DET
crl-16479	205	39	“	"	PUNCT
crl-16479	205	40	level	level	NOUN
crl-16479	205	41	3	3	NUM
crl-16479	205	42	”	"	PUNCT
crl-16479	205	43	and	and	CCONJ
crl-16479	205	44	“	"	PUNCT
crl-16479	205	45	level	level	NOUN
crl-16479	205	46	4	4	NUM
crl-16479	205	47	”	"	PUNCT
crl-16479	205	48	questions	question	NOUN
crl-16479	205	49	for	for	ADP
crl-16479	205	50	one	one	NUM
crl-16479	205	51	week	week	NOUN
crl-16479	205	52	in	in	ADP
crl-16479	205	53	november	november	PROPN
crl-16479	205	54	2013	2013	NUM
crl-16479	205	55	.	.	PUNCT
crl-16479	206	1	we	we	PRON
crl-16479	206	2	found	find	VERB
crl-16479	206	3	that	that	SCONJ
crl-16479	206	4	nearly	nearly	ADV
crl-16479	206	5	50	50	NUM
crl-16479	206	6	percent	percent	NOUN
crl-16479	206	7	(	(	PUNCT
crl-16479	206	8	185	185	NUM
crl-16479	206	9	of	of	ADP
crl-16479	206	10	372	372	NUM
crl-16479	206	11	)	)	PUNCT
crl-16479	206	12	of	of	ADP
crl-16479	206	13	the	the	DET
crl-16479	206	14	questions	question	NOUN
crl-16479	206	15	were	be	AUX
crl-16479	206	16	related	relate	VERB
crl-16479	206	17	to	to	ADP
crl-16479	206	18	topic	topic	NOUN
crl-16479	206	19	exploration	exploration	NOUN
crl-16479	206	20	.	.	PUNCT
crl-16479	207	1	this	this	PRON
crl-16479	207	2	suggests	suggest	VERB
crl-16479	207	3	that	that	SCONJ
crl-16479	207	4	point	point	NOUN
crl-16479	207	5	-	-	PUNCT
crl-16479	207	6	of	of	ADP
crl-16479	207	7	-	-	PUNCT
crl-16479	207	8	need	need	NOUN
crl-16479	207	9	support	support	NOUN
crl-16479	207	10	for	for	ADP
crl-16479	207	11	the	the	DET
crl-16479	207	12	research	research	NOUN
crl-16479	207	13	process	process	NOUN
crl-16479	207	14	,	,	PUNCT
crl-16479	207	15	like	like	ADP
crl-16479	207	16	the	the	DET
crl-16479	207	17	more	more	ADV
crl-16479	207	18	formal	formal	ADJ
crl-16479	207	19	aspects	aspect	NOUN
crl-16479	207	20	of	of	ADP
crl-16479	207	21	information	information	NOUN
crl-16479	207	22	literacy	literacy	NOUN
crl-16479	207	23	instruction	instruction	NOUN
crl-16479	207	24	,	,	PUNCT
crl-16479	207	25	“	"	PUNCT
crl-16479	207	26	demands	demand	VERB
crl-16479	207	27	greater	great	ADJ
crl-16479	207	28	sense	sense	NOUN
crl-16479	207	29	-	-	PUNCT
crl-16479	207	30	making	making	NOUN
crl-16479	207	31	and	and	CCONJ
crl-16479	207	32	metacognition	metacognition	NOUN
crl-16479	207	33	from	from	ADP
crl-16479	207	34	the	the	DET
crl-16479	207	35	student	student	NOUN
crl-16479	207	36	”	"	PUNCT
crl-16479	207	37	and	and	CCONJ
crl-16479	207	38	less	less	ADJ
crl-16479	207	39	support	support	NOUN
crl-16479	207	40	for	for	ADP
crl-16479	207	41	tool	tool	NOUN
crl-16479	207	42	-	-	PUNCT
crl-16479	207	43	based	base	VERB
crl-16479	207	44	instruction.43	instruction.43	NOUN
crl-16479	207	45	without	without	ADP
crl-16479	207	46	the	the	DET
crl-16479	207	47	barriers	barrier	NOUN
crl-16479	207	48	to	to	PART
crl-16479	207	49	access	access	NOUN
crl-16479	207	50	that	that	PRON
crl-16479	207	51	existed	exist	VERB
crl-16479	207	52	in	in	ADP
crl-16479	207	53	the	the	DET
crl-16479	207	54	past	past	NOUN
crl-16479	207	55	,	,	PUNCT
crl-16479	207	56	questions	question	NOUN
crl-16479	207	57	are	be	AUX
crl-16479	207	58	becoming	become	VERB
crl-16479	207	59	more	more	ADV
crl-16479	207	60	concept	concept	NOUN
crl-16479	207	61	-	-	PUNCT
crl-16479	207	62	based	base	VERB
crl-16479	207	63	and	and	CCONJ
crl-16479	207	64	complex	complex	ADJ
crl-16479	207	65	.	.	PUNCT
crl-16479	208	1	summary	summary	NOUN
crl-16479	208	2	and	and	CCONJ
crl-16479	208	3	implications	implication	NOUN
crl-16479	208	4	for	for	ADP
crl-16479	208	5	practice	practice	NOUN
crl-16479	208	6	after	after	ADP
crl-16479	208	7	years	year	NOUN
crl-16479	208	8	of	of	ADP
crl-16479	208	9	decline	decline	NOUN
crl-16479	208	10	in	in	ADP
crl-16479	208	11	both	both	CCONJ
crl-16479	208	12	the	the	DET
crl-16479	208	13	number	number	NOUN
crl-16479	208	14	and	and	CCONJ
crl-16479	208	15	complexity	complexity	NOUN
crl-16479	208	16	of	of	ADP
crl-16479	208	17	questions	question	NOUN
crl-16479	208	18	,	,	PUNCT
crl-16479	208	19	it	it	PRON
crl-16479	208	20	appears	appear	VERB
crl-16479	208	21	that	that	SCONJ
crl-16479	208	22	proactive	proactive	ADJ
crl-16479	208	23	online	online	ADJ
crl-16479	208	24	chat	chat	NOUN
crl-16479	208	25	systems	system	NOUN
crl-16479	208	26	can	can	AUX
crl-16479	208	27	provide	provide	VERB
crl-16479	208	28	an	an	DET
crl-16479	208	29	opportunity	opportunity	NOUN
crl-16479	208	30	for	for	SCONJ
crl-16479	208	31	libraries	library	NOUN
crl-16479	208	32	to	to	PART
crl-16479	208	33	reverse	reverse	VERB
crl-16479	208	34	the	the	DET
crl-16479	208	35	trend	trend	NOUN
crl-16479	208	36	.	.	PUNCT
crl-16479	209	1	a	a	DET
crl-16479	209	2	review	review	NOUN
crl-16479	209	3	of	of	ADP
crl-16479	209	4	published	publish	VERB
crl-16479	209	5	data	data	NOUN
crl-16479	209	6	shows	show	VERB
crl-16479	209	7	that	that	SCONJ
crl-16479	209	8	,	,	PUNCT
crl-16479	209	9	perhaps	perhaps	ADV
crl-16479	209	10	because	because	SCONJ
crl-16479	209	11	of	of	ADP
crl-16479	209	12	convenience	convenience	NOUN
crl-16479	209	13	,	,	PUNCT
crl-16479	209	14	users	user	NOUN
crl-16479	209	15	are	be	AUX
crl-16479	209	16	willing	willing	ADJ
crl-16479	209	17	to	to	PART
crl-16479	209	18	ask	ask	VERB
crl-16479	209	19	more	more	ADJ
crl-16479	209	20	complex	complex	ADJ
crl-16479	209	21	reference	reference	NOUN
crl-16479	209	22	questions	question	NOUN
crl-16479	209	23	through	through	ADP
crl-16479	209	24	online	online	ADJ
crl-16479	209	25	services	service	NOUN
crl-16479	209	26	.	.	PUNCT
crl-16479	210	1	however	however	ADV
crl-16479	210	2	,	,	PUNCT
crl-16479	210	3	for	for	SCONJ
crl-16479	210	4	most	most	ADJ
crl-16479	210	5	of	of	ADP
crl-16479	210	6	the	the	DET
crl-16479	210	7	studies	study	NOUN
crl-16479	210	8	reviewed	review	VERB
crl-16479	210	9	,	,	PUNCT
crl-16479	210	10	the	the	DET
crl-16479	210	11	volume	volume	NOUN
crl-16479	210	12	of	of	ADP
crl-16479	210	13	questions	question	NOUN
crl-16479	210	14	received	receive	VERB
crl-16479	210	15	through	through	ADP
crl-16479	210	16	online	online	ADJ
crl-16479	210	17	chat	chat	PROPN
crl-16479	210	18	remained	remain	VERB
crl-16479	210	19	low	low	ADJ
crl-16479	210	20	—	—	PUNCT
crl-16479	210	21	so	so	ADV
crl-16479	210	22	low	low	ADJ
crl-16479	210	23	,	,	PUNCT
crl-16479	210	24	in	in	ADP
crl-16479	210	25	fact	fact	NOUN
crl-16479	210	26	,	,	PUNCT
crl-16479	210	27	that	that	SCONJ
crl-16479	210	28	some	some	DET
crl-16479	210	29	libraries	library	NOUN
crl-16479	210	30	could	could	AUX
crl-16479	210	31	not	not	PART
crl-16479	210	32	justify	justify	VERB
crl-16479	210	33	staffing	staff	VERB
crl-16479	210	34	the	the	DET
crl-16479	210	35	service	service	NOUN
crl-16479	210	36	with	with	ADP
crl-16479	210	37	librarians	librarian	NOUN
crl-16479	210	38	.	.	PUNCT
crl-16479	211	1	implementing	implement	VERB
crl-16479	211	2	the	the	DET
crl-16479	211	3	proactive	proactive	ADJ
crl-16479	211	4	chat	chat	NOUN
crl-16479	211	5	reference	reference	NOUN
crl-16479	211	6	service	service	NOUN
crl-16479	211	7	reported	report	VERB
crl-16479	211	8	here	here	ADV
crl-16479	211	9	dramatically	dramatically	ADV
crl-16479	211	10	increased	increase	VERB
crl-16479	211	11	the	the	DET
crl-16479	211	12	number	number	NOUN
crl-16479	211	13	of	of	ADP
crl-16479	211	14	reference	reference	NOUN
crl-16479	211	15	questions	question	NOUN
crl-16479	211	16	received	receive	VERB
crl-16479	211	17	.	.	PUNCT
crl-16479	212	1	by	by	ADP
crl-16479	212	2	analyzing	analyze	VERB
crl-16479	212	3	chat	chat	NOUN
crl-16479	212	4	transcripts	transcript	NOUN
crl-16479	212	5	and	and	CCONJ
crl-16479	212	6	conducting	conduct	VERB
crl-16479	212	7	a	a	DET
crl-16479	212	8	study	study	NOUN
crl-16479	212	9	of	of	ADP
crl-16479	212	10	question	question	NOUN
crl-16479	212	11	complexity	complexity	NOUN
crl-16479	212	12	,	,	PUNCT
crl-16479	212	13	we	we	PRON
crl-16479	212	14	learned	learn	VERB
crl-16479	212	15	that	that	SCONJ
crl-16479	212	16	the	the	DET
crl-16479	212	17	questions	question	NOUN
crl-16479	212	18	received	receive	VERB
crl-16479	212	19	972	972	NUM
crl-16479	212	20	college	college	PROPN
crl-16479	212	21	&	&	CCONJ
crl-16479	212	22	research	research	PROPN
crl-16479	212	23	libraries	library	NOUN
crl-16479	212	24	november	november	PROPN
crl-16479	212	25	2015	2015	NUM
crl-16479	212	26	through	through	ADP
crl-16479	212	27	our	our	PRON
crl-16479	212	28	proactive	proactive	ADJ
crl-16479	212	29	chat	chat	NOUN
crl-16479	212	30	system	system	NOUN
crl-16479	212	31	were	be	AUX
crl-16479	212	32	more	more	ADV
crl-16479	212	33	complex	complex	ADJ
crl-16479	212	34	than	than	ADP
crl-16479	212	35	the	the	DET
crl-16479	212	36	questions	question	NOUN
crl-16479	212	37	we	we	PRON
crl-16479	212	38	had	have	AUX
crl-16479	212	39	been	be	AUX
crl-16479	212	40	receiving	receive	VERB
crl-16479	212	41	at	at	ADP
crl-16479	212	42	our	our	PRON
crl-16479	212	43	service	service	NOUN
crl-16479	212	44	desks	desk	NOUN
crl-16479	212	45	.	.	PUNCT
crl-16479	213	1	we	we	PRON
crl-16479	213	2	also	also	ADV
crl-16479	213	3	discovered	discover	VERB
crl-16479	213	4	that	that	SCONJ
crl-16479	213	5	the	the	DET
crl-16479	213	6	frequency	frequency	NOUN
crl-16479	213	7	of	of	ADP
crl-16479	213	8	complex	complex	ADJ
crl-16479	213	9	questions	question	NOUN
crl-16479	213	10	—	—	PUNCT
crl-16479	213	11	often	often	ADV
crl-16479	213	12	more	more	ADJ
crl-16479	213	13	than	than	ADP
crl-16479	213	14	eight	eight	NUM
crl-16479	213	15	an	an	DET
crl-16479	213	16	hour	hour	NOUN
crl-16479	213	17	—	—	PUNCT
crl-16479	213	18	was	be	AUX
crl-16479	213	19	too	too	ADV
crl-16479	213	20	high	high	ADJ
crl-16479	213	21	for	for	SCONJ
crl-16479	213	22	nonprofessional	nonprofessional	ADJ
crl-16479	213	23	staff	staff	NOUN
crl-16479	213	24	to	to	PART
crl-16479	213	25	efficiently	efficiently	ADV
crl-16479	213	26	refer	refer	VERB
crl-16479	213	27	to	to	ADP
crl-16479	213	28	librarians	librarian	NOUN
crl-16479	213	29	.	.	PUNCT
crl-16479	214	1	the	the	DET
crl-16479	214	2	results	result	NOUN
crl-16479	214	3	also	also	ADV
crl-16479	214	4	supported	support	VERB
crl-16479	214	5	the	the	DET
crl-16479	214	6	previous	previous	ADJ
crl-16479	214	7	findings	finding	NOUN
crl-16479	214	8	of	of	ADP
crl-16479	214	9	others	other	NOUN
crl-16479	214	10	that	that	SCONJ
crl-16479	214	11	many	many	ADJ
crl-16479	214	12	reference	reference	NOUN
crl-16479	214	13	questions	question	NOUN
crl-16479	214	14	,	,	PUNCT
crl-16479	214	15	even	even	ADV
crl-16479	214	16	simple	simple	ADJ
crl-16479	214	17	reference	reference	NOUN
crl-16479	214	18	questions	question	NOUN
crl-16479	214	19	,	,	PUNCT
crl-16479	214	20	provide	provide	VERB
crl-16479	214	21	an	an	DET
crl-16479	214	22	opportunity	opportunity	NOUN
crl-16479	214	23	for	for	ADP
crl-16479	214	24	broad	broad	ADJ
crl-16479	214	25	support	support	NOUN
crl-16479	214	26	for	for	ADP
crl-16479	214	27	the	the	DET
crl-16479	214	28	research	research	NOUN
crl-16479	214	29	process	process	NOUN
crl-16479	214	30	including	include	VERB
crl-16479	214	31	topic	topic	NOUN
crl-16479	214	32	development	development	NOUN
crl-16479	214	33	.	.	PUNCT
crl-16479	215	1	these	these	DET
crl-16479	215	2	findings	finding	NOUN
crl-16479	215	3	caused	cause	VERB
crl-16479	215	4	us	we	PRON
crl-16479	215	5	to	to	PART
crl-16479	215	6	reevaluate	reevaluate	VERB
crl-16479	215	7	our	our	PRON
crl-16479	215	8	tiered	tiered	ADJ
crl-16479	215	9	service	service	NOUN
crl-16479	215	10	model	model	NOUN
crl-16479	215	11	.	.	PUNCT
crl-16479	216	1	although	although	SCONJ
crl-16479	216	2	we	we	PRON
crl-16479	216	3	could	could	AUX
crl-16479	216	4	train	train	VERB
crl-16479	216	5	nonprofessional	nonprofessional	ADJ
crl-16479	216	6	staff	staff	NOUN
crl-16479	216	7	to	to	PART
crl-16479	216	8	answer	answer	VERB
crl-16479	216	9	questions	question	NOUN
crl-16479	216	10	related	relate	VERB
crl-16479	216	11	to	to	ADP
crl-16479	216	12	library	library	NOUN
crl-16479	216	13	use	use	NOUN
crl-16479	216	14	,	,	PUNCT
crl-16479	216	15	support	support	NOUN
crl-16479	216	16	for	for	ADP
crl-16479	216	17	the	the	DET
crl-16479	216	18	complex	complex	ADJ
crl-16479	216	19	chat	chat	NOUN
crl-16479	216	20	questions	question	NOUN
crl-16479	216	21	required	require	VERB
crl-16479	216	22	a	a	DET
crl-16479	216	23	broad	broad	ADJ
crl-16479	216	24	understanding	understanding	NOUN
crl-16479	216	25	of	of	ADP
crl-16479	216	26	the	the	DET
crl-16479	216	27	research	research	NOUN
crl-16479	216	28	process	process	NOUN
crl-16479	216	29	,	,	PUNCT
crl-16479	216	30	the	the	DET
crl-16479	216	31	breadth	breadth	NOUN
crl-16479	216	32	and	and	CCONJ
crl-16479	216	33	depth	depth	NOUN
crl-16479	216	34	of	of	ADP
crl-16479	216	35	the	the	DET
crl-16479	216	36	thousands	thousand	NOUN
crl-16479	216	37	of	of	ADP
crl-16479	216	38	information	information	NOUN
crl-16479	216	39	resources	resource	NOUN
crl-16479	216	40	available	available	ADJ
crl-16479	216	41	,	,	PUNCT
crl-16479	216	42	as	as	ADV
crl-16479	216	43	well	well	ADV
crl-16479	216	44	as	as	ADP
crl-16479	216	45	topic	topic	NOUN
crl-16479	216	46	development	development	NOUN
crl-16479	216	47	and	and	CCONJ
crl-16479	216	48	refinement	refinement	NOUN
crl-16479	216	49	.	.	PUNCT
crl-16479	217	1	this	this	DET
crl-16479	217	2	breadth	breadth	NOUN
crl-16479	217	3	of	of	ADP
crl-16479	217	4	knowledge	knowledge	NOUN
crl-16479	217	5	is	be	AUX
crl-16479	217	6	beyond	beyond	ADP
crl-16479	217	7	what	what	PRON
crl-16479	217	8	would	would	AUX
crl-16479	217	9	normally	normally	ADV
crl-16479	217	10	be	be	AUX
crl-16479	217	11	expected	expect	VERB
crl-16479	217	12	of	of	ADP
crl-16479	217	13	a	a	DET
crl-16479	217	14	person	person	NOUN
crl-16479	217	15	working	work	VERB
crl-16479	217	16	in	in	ADP
crl-16479	217	17	a	a	DET
crl-16479	217	18	nonprofessional	nonprofessional	ADJ
crl-16479	217	19	position	position	NOUN
crl-16479	217	20	;	;	PUNCT
crl-16479	217	21	in	in	ADP
crl-16479	217	22	fact	fact	NOUN
crl-16479	217	23	,	,	PUNCT
crl-16479	217	24	seeing	see	VERB
crl-16479	217	25	librarians	librarian	NOUN
crl-16479	217	26	’	'	PUNCT
crl-16479	217	27	competencies	competency	NOUN
crl-16479	217	28	demonstrated	demonstrate	VERB
crl-16479	217	29	through	through	ADP
crl-16479	217	30	months	month	NOUN
crl-16479	217	31	of	of	ADP
crl-16479	217	32	chat	chat	NOUN
crl-16479	217	33	transcripts	transcript	NOUN
crl-16479	217	34	illustrates	illustrate	VERB
crl-16479	217	35	what	what	PRON
crl-16479	217	36	we	we	PRON
crl-16479	217	37	have	have	AUX
crl-16479	217	38	always	always	ADV
crl-16479	217	39	known	know	VERB
crl-16479	217	40	about	about	ADP
crl-16479	217	41	the	the	DET
crl-16479	217	42	work	work	NOUN
crl-16479	217	43	:	:	PUNCT
crl-16479	217	44	it	it	PRON
crl-16479	217	45	is	be	AUX
crl-16479	217	46	a	a	DET
crl-16479	217	47	profession	profession	NOUN
crl-16479	217	48	,	,	PUNCT
crl-16479	217	49	not	not	PART
crl-16479	217	50	a	a	DET
crl-16479	217	51	job	job	NOUN
crl-16479	217	52	.	.	PUNCT
crl-16479	218	1	the	the	DET
crl-16479	218	2	opportunity	opportunity	NOUN
crl-16479	218	3	to	to	PART
crl-16479	218	4	once	once	ADV
crl-16479	218	5	again	again	ADV
crl-16479	218	6	provide	provide	VERB
crl-16479	218	7	individual	individual	ADJ
crl-16479	218	8	reference	reference	NOUN
crl-16479	218	9	service	service	NOUN
crl-16479	218	10	at	at	ADP
crl-16479	218	11	the	the	DET
crl-16479	218	12	point	point	NOUN
crl-16479	218	13	of	of	ADP
crl-16479	218	14	need	need	NOUN
crl-16479	218	15	reopens	reopen	VERB
crl-16479	218	16	the	the	DET
crl-16479	218	17	longstanding	longstanding	ADJ
crl-16479	218	18	debate	debate	NOUN
crl-16479	218	19	about	about	ADP
crl-16479	218	20	how	how	SCONJ
crl-16479	218	21	to	to	PART
crl-16479	218	22	appropriately	appropriately	ADV
crl-16479	218	23	staff	staff	VERB
crl-16479	218	24	the	the	DET
crl-16479	218	25	service	service	NOUN
crl-16479	218	26	.	.	PUNCT
crl-16479	219	1	as	as	SCONJ
crl-16479	219	2	content	content	NOUN
crl-16479	219	3	becomes	become	VERB
crl-16479	219	4	increasingly	increasingly	ADV
crl-16479	219	5	available	available	ADJ
crl-16479	219	6	online	online	ADV
crl-16479	219	7	,	,	PUNCT
crl-16479	219	8	it	it	PRON
crl-16479	219	9	is	be	AUX
crl-16479	219	10	more	more	ADV
crl-16479	219	11	important	important	ADJ
crl-16479	219	12	than	than	ADP
crl-16479	219	13	ever	ever	ADV
crl-16479	219	14	to	to	PART
crl-16479	219	15	provide	provide	VERB
crl-16479	219	16	students	student	NOUN
crl-16479	219	17	with	with	ADP
crl-16479	219	18	a	a	DET
crl-16479	219	19	strong	strong	ADJ
crl-16479	219	20	foundation	foundation	NOUN
crl-16479	219	21	of	of	ADP
crl-16479	219	22	information	information	NOUN
crl-16479	219	23	literacy	literacy	NOUN
crl-16479	219	24	concepts	concept	NOUN
crl-16479	219	25	.	.	PUNCT
crl-16479	220	1	curricular	curricular	ADJ
crl-16479	220	2	integration	integration	NOUN
crl-16479	220	3	and	and	CCONJ
crl-16479	220	4	classroom	classroom	NOUN
crl-16479	220	5	instruction	instruction	NOUN
crl-16479	220	6	provide	provide	VERB
crl-16479	220	7	students	student	NOUN
crl-16479	220	8	with	with	ADP
crl-16479	220	9	information	information	NOUN
crl-16479	220	10	before	before	SCONJ
crl-16479	220	11	they	they	PRON
crl-16479	220	12	embark	embark	VERB
crl-16479	220	13	on	on	ADP
crl-16479	220	14	a	a	DET
crl-16479	220	15	research	research	NOUN
crl-16479	220	16	assignment	assignment	NOUN
crl-16479	220	17	.	.	PUNCT
crl-16479	221	1	because	because	SCONJ
crl-16479	221	2	content	content	NOUN
crl-16479	221	3	is	be	AUX
crl-16479	221	4	more	more	ADV
crl-16479	221	5	readily	readily	ADV
crl-16479	221	6	accessible	accessible	ADJ
crl-16479	221	7	,	,	PUNCT
crl-16479	221	8	information	information	NOUN
crl-16479	221	9	literacy	literacy	NOUN
crl-16479	221	10	instruction	instruction	NOUN
crl-16479	221	11	has	have	AUX
crl-16479	221	12	shifted	shift	VERB
crl-16479	221	13	to	to	ADP
crl-16479	221	14	broader	broad	ADJ
crl-16479	221	15	concepts	concept	NOUN
crl-16479	221	16	of	of	ADP
crl-16479	221	17	information	information	NOUN
crl-16479	221	18	evaluation	evaluation	NOUN
crl-16479	221	19	and	and	CCONJ
crl-16479	221	20	use	use	NOUN
crl-16479	221	21	.	.	PUNCT
crl-16479	222	1	having	have	VERB
crl-16479	222	2	a	a	DET
crl-16479	222	3	librarian	librarian	NOUN
crl-16479	222	4	available	available	ADJ
crl-16479	222	5	to	to	PART
crl-16479	222	6	provide	provide	VERB
crl-16479	222	7	guidance	guidance	NOUN
crl-16479	222	8	and	and	CCONJ
crl-16479	222	9	advice	advice	NOUN
crl-16479	222	10	at	at	ADP
crl-16479	222	11	a	a	DET
crl-16479	222	12	teachable	teachable	ADJ
crl-16479	222	13	moment	moment	NOUN
crl-16479	222	14	,	,	PUNCT
crl-16479	222	15	reinforcing	reinforce	VERB
crl-16479	222	16	and	and	CCONJ
crl-16479	222	17	tailoring	tailor	VERB
crl-16479	222	18	the	the	DET
crl-16479	222	19	research	research	NOUN
crl-16479	222	20	concepts	concept	NOUN
crl-16479	222	21	for	for	ADP
crl-16479	222	22	the	the	DET
crl-16479	222	23	individual	individual	ADJ
crl-16479	222	24	learner	learner	NOUN
crl-16479	222	25	,	,	PUNCT
crl-16479	222	26	may	may	AUX
crl-16479	222	27	well	well	ADV
crl-16479	222	28	be	be	AUX
crl-16479	222	29	a	a	DET
crl-16479	222	30	component	component	NOUN
crl-16479	222	31	that	that	PRON
crl-16479	222	32	has	have	AUX
crl-16479	222	33	been	be	AUX
crl-16479	222	34	missing	miss	VERB
crl-16479	222	35	for	for	ADP
crl-16479	222	36	many	many	ADJ
crl-16479	222	37	students	student	NOUN
crl-16479	222	38	as	as	SCONJ
crl-16479	222	39	they	they	PRON
crl-16479	222	40	develop	develop	VERB
crl-16479	222	41	critical	critical	ADJ
crl-16479	222	42	thinking	thinking	NOUN
crl-16479	222	43	skills	skill	NOUN
crl-16479	222	44	related	relate	VERB
crl-16479	222	45	to	to	ADP
crl-16479	222	46	the	the	DET
crl-16479	222	47	use	use	NOUN
crl-16479	222	48	of	of	ADP
crl-16479	222	49	information	information	NOUN
crl-16479	222	50	.	.	PUNCT
crl-16479	223	1	however	however	ADV
crl-16479	223	2	,	,	PUNCT
crl-16479	223	3	this	this	DET
crl-16479	223	4	level	level	NOUN
crl-16479	223	5	of	of	ADP
crl-16479	223	6	individual	individual	ADJ
crl-16479	223	7	service	service	NOUN
crl-16479	223	8	is	be	AUX
crl-16479	223	9	expensive	expensive	ADJ
crl-16479	223	10	and	and	CCONJ
crl-16479	223	11	will	will	AUX
crl-16479	223	12	need	need	VERB
crl-16479	223	13	to	to	PART
crl-16479	223	14	be	be	AUX
crl-16479	223	15	weighed	weigh	VERB
crl-16479	223	16	against	against	ADP
crl-16479	223	17	competing	compete	VERB
crl-16479	223	18	priorities	priority	NOUN
crl-16479	223	19	.	.	PUNCT
crl-16479	224	1	offering	offer	VERB
crl-16479	224	2	a	a	DET
crl-16479	224	3	convenient	convenient	ADJ
crl-16479	224	4	,	,	PUNCT
crl-16479	224	5	proactive	proactive	ADJ
crl-16479	224	6	chat	chat	NOUN
crl-16479	224	7	service	service	NOUN
crl-16479	224	8	has	have	AUX
crl-16479	224	9	demonstrated	demonstrate	VERB
crl-16479	224	10	that	that	SCONJ
crl-16479	224	11	users	user	NOUN
crl-16479	224	12	still	still	ADV
crl-16479	224	13	do	do	AUX
crl-16479	224	14	have	have	VERB
crl-16479	224	15	questions	question	NOUN
crl-16479	224	16	about	about	ADP
crl-16479	224	17	the	the	DET
crl-16479	224	18	broader	broad	ADJ
crl-16479	224	19	aspects	aspect	NOUN
crl-16479	224	20	of	of	ADP
crl-16479	224	21	research	research	NOUN
crl-16479	224	22	.	.	PUNCT
crl-16479	225	1	the	the	DET
crl-16479	225	2	increases	increase	NOUN
crl-16479	225	3	in	in	ADP
crl-16479	225	4	the	the	DET
crl-16479	225	5	number	number	NOUN
crl-16479	225	6	and	and	CCONJ
crl-16479	225	7	complexity	complexity	NOUN
crl-16479	225	8	of	of	ADP
crl-16479	225	9	chat	chat	NOUN
crl-16479	225	10	questions	question	NOUN
crl-16479	225	11	seen	see	VERB
crl-16479	225	12	at	at	ADP
crl-16479	225	13	this	this	DET
crl-16479	225	14	library	library	NOUN
crl-16479	225	15	appear	appear	VERB
crl-16479	225	16	to	to	PART
crl-16479	225	17	challenge	challenge	VERB
crl-16479	225	18	assumptions	assumption	NOUN
crl-16479	225	19	that	that	SCONJ
crl-16479	225	20	the	the	DET
crl-16479	225	21	decline	decline	NOUN
crl-16479	225	22	in	in	ADP
crl-16479	225	23	reference	reference	NOUN
crl-16479	225	24	questions	question	NOUN
crl-16479	225	25	is	be	AUX
crl-16479	225	26	a	a	DET
crl-16479	225	27	natural	natural	ADJ
crl-16479	225	28	and	and	CCONJ
crl-16479	225	29	reasonable	reasonable	ADJ
crl-16479	225	30	result	result	NOUN
crl-16479	225	31	of	of	ADP
crl-16479	225	32	improved	improved	ADJ
crl-16479	225	33	discovery	discovery	NOUN
crl-16479	225	34	tools	tool	NOUN
crl-16479	225	35	and	and	CCONJ
crl-16479	225	36	more	more	ADV
crl-16479	225	37	effective	effective	ADJ
crl-16479	225	38	online	online	ADJ
crl-16479	225	39	access	access	NOUN
crl-16479	225	40	.	.	PUNCT
crl-16479	226	1	perhaps	perhaps	ADV
crl-16479	226	2	the	the	DET
crl-16479	226	3	answer	answer	NOUN
crl-16479	226	4	to	to	ADP
crl-16479	226	5	the	the	DET
crl-16479	226	6	question	question	NOUN
crl-16479	226	7	,	,	PUNCT
crl-16479	226	8	“	"	PUNCT
crl-16479	226	9	what	what	PRON
crl-16479	226	10	has	have	AUX
crl-16479	226	11	happened	happen	VERB
crl-16479	226	12	to	to	ADP
crl-16479	226	13	the	the	DET
crl-16479	226	14	more	more	ADV
crl-16479	226	15	complex	complex	ADJ
crl-16479	226	16	reference	reference	NOUN
crl-16479	226	17	questions	question	NOUN
crl-16479	226	18	,	,	PUNCT
crl-16479	226	19	the	the	DET
crl-16479	226	20	questions	question	NOUN
crl-16479	226	21	requiring	require	VERB
crl-16479	226	22	broader	broad	ADJ
crl-16479	226	23	research	research	NOUN
crl-16479	226	24	expertise	expertise	NOUN
crl-16479	226	25	?	?	PUNCT
crl-16479	226	26	”	"	PUNCT
crl-16479	226	27	is	be	AUX
crl-16479	226	28	that	that	SCONJ
crl-16479	226	29	these	these	DET
crl-16479	226	30	questions	question	NOUN
crl-16479	226	31	have	have	AUX
crl-16479	226	32	been	be	AUX
crl-16479	226	33	there	there	ADV
crl-16479	226	34	all	all	ADV
crl-16479	226	35	along	along	ADV
crl-16479	226	36	;	;	PUNCT
crl-16479	226	37	however	however	ADV
crl-16479	226	38	,	,	PUNCT
crl-16479	226	39	in	in	ADP
crl-16479	226	40	the	the	DET
crl-16479	226	41	online	online	ADJ
crl-16479	226	42	search	search	NOUN
crl-16479	226	43	environment	environment	NOUN
crl-16479	226	44	,	,	PUNCT
crl-16479	226	45	reference	reference	NOUN
crl-16479	226	46	service	service	NOUN
crl-16479	226	47	must	must	AUX
crl-16479	226	48	be	be	AUX
crl-16479	226	49	proactive	proactive	ADJ
crl-16479	226	50	,	,	PUNCT
crl-16479	226	51	convenient	convenient	ADJ
crl-16479	226	52	,	,	PUNCT
crl-16479	226	53	and	and	CCONJ
crl-16479	226	54	expert	expert	NOUN
crl-16479	226	55	to	to	PART
crl-16479	226	56	meet	meet	VERB
crl-16479	226	57	user	user	NOUN
crl-16479	226	58	expectations	expectation	NOUN
crl-16479	226	59	and	and	CCONJ
crl-16479	226	60	research	research	NOUN
crl-16479	226	61	needs	need	NOUN
crl-16479	226	62	.	.	PUNCT
crl-16479	227	1	even	even	ADV
crl-16479	227	2	if	if	SCONJ
crl-16479	227	3	a	a	DET
crl-16479	227	4	proactive	proactive	ADJ
crl-16479	227	5	chat	chat	NOUN
crl-16479	227	6	service	service	NOUN
crl-16479	227	7	is	be	AUX
crl-16479	227	8	implemented	implement	VERB
crl-16479	227	9	,	,	PUNCT
crl-16479	227	10	the	the	DET
crl-16479	227	11	demand	demand	NOUN
crl-16479	227	12	for	for	ADP
crl-16479	227	13	online	online	ADJ
crl-16479	227	14	reference	reference	NOUN
crl-16479	227	15	support	support	NOUN
crl-16479	227	16	for	for	ADP
crl-16479	227	17	complex	complex	ADJ
crl-16479	227	18	questions	question	NOUN
crl-16479	227	19	could	could	AUX
crl-16479	227	20	remain	remain	VERB
crl-16479	227	21	hidden	hidden	ADJ
crl-16479	227	22	for	for	ADP
crl-16479	227	23	years	year	NOUN
crl-16479	227	24	if	if	SCONJ
crl-16479	227	25	libraries	library	NOUN
crl-16479	227	26	do	do	AUX
crl-16479	227	27	not	not	PART
crl-16479	227	28	staff	staff	VERB
crl-16479	227	29	the	the	DET
crl-16479	227	30	service	service	NOUN
crl-16479	227	31	appropriately	appropriately	ADV
crl-16479	227	32	.	.	PUNCT
crl-16479	228	1	after	after	ADP
crl-16479	228	2	spending	spend	VERB
crl-16479	228	3	more	more	ADJ
crl-16479	228	4	than	than	ADP
crl-16479	228	5	a	a	DET
crl-16479	228	6	decade	decade	NOUN
crl-16479	228	7	moving	move	VERB
crl-16479	228	8	librarians	librarian	NOUN
crl-16479	228	9	away	away	ADV
crl-16479	228	10	from	from	ADP
crl-16479	228	11	the	the	DET
crl-16479	228	12	reference	reference	NOUN
crl-16479	228	13	desk	desk	NOUN
crl-16479	228	14	and	and	CCONJ
crl-16479	228	15	more	more	ADV
crl-16479	228	16	recently	recently	ADV
crl-16479	228	17	away	away	ADV
crl-16479	228	18	from	from	ADP
crl-16479	228	19	chat	chat	NOUN
crl-16479	228	20	reference	reference	NOUN
crl-16479	228	21	,	,	PUNCT
crl-16479	228	22	new	new	ADJ
crl-16479	228	23	evidence	evidence	NOUN
crl-16479	228	24	about	about	ADP
crl-16479	228	25	user	user	NOUN
crl-16479	228	26	preferences	preference	NOUN
crl-16479	228	27	and	and	CCONJ
crl-16479	228	28	students	student	NOUN
crl-16479	228	29	’	'	PUNCT
crl-16479	228	30	increasing	increase	VERB
crl-16479	228	31	use	use	NOUN
crl-16479	228	32	of	of	ADP
crl-16479	228	33	chat	chat	NOUN
crl-16479	228	34	reference	reference	NOUN
crl-16479	228	35	to	to	PART
crl-16479	228	36	support	support	NOUN
crl-16479	228	37	learning	learning	NOUN
crl-16479	228	38	may	may	AUX
crl-16479	228	39	encourage	encourage	VERB
crl-16479	228	40	academic	academic	ADJ
crl-16479	228	41	libraries	library	NOUN
crl-16479	228	42	to	to	PART
crl-16479	228	43	reconsider	reconsider	VERB
crl-16479	228	44	the	the	DET
crl-16479	228	45	reference	reference	NOUN
crl-16479	228	46	staffing	staffing	NOUN
crl-16479	228	47	model	model	PROPN
crl-16479	228	48	.	.	PUNCT
crl-16479	229	1	notes	note	VERB
crl-16479	229	2	1	1	NUM
crl-16479	229	3	.	.	PUNCT
crl-16479	229	4	association	association	NOUN
crl-16479	229	5	of	of	ADP
crl-16479	229	6	college	college	PROPN
crl-16479	229	7	and	and	CCONJ
crl-16479	229	8	research	research	NOUN
crl-16479	229	9	libraries	library	NOUN
crl-16479	229	10	,	,	PUNCT
crl-16479	229	11	“	"	PUNCT
crl-16479	229	12	acrl	acrl	PROPN
crl-16479	229	13	2012	2012	NUM
crl-16479	229	14	academic	academic	ADJ
crl-16479	229	15	library	library	NOUN
crl-16479	229	16	trends	trend	NOUN
crl-16479	229	17	and	and	CCONJ
crl-16479	229	18	statistics	statistic	NOUN
crl-16479	229	19	.	.	PUNCT
crl-16479	230	1	doctoral	doctoral	ADJ
crl-16479	230	2	-	-	PUNCT
crl-16479	230	3	granting	grant	VERB
crl-16479	230	4	volume	volume	NOUN
crl-16479	230	5	,	,	PUNCT
crl-16479	230	6	”	"	PUNCT
crl-16479	230	7	2013	2013	NUM
crl-16479	230	8	;	;	PUNCT
crl-16479	230	9	for	for	ADP
crl-16479	230	10	example	example	NOUN
crl-16479	230	11	:	:	PUNCT
crl-16479	230	12	marianne	marianne	PROPN
crl-16479	230	13	stowell	stowell	PROPN
crl-16479	230	14	bracke	bracke	PROPN
crl-16479	230	15	,	,	PUNCT
crl-16479	230	16	michael	michael	PROPN
crl-16479	230	17	brewer	brewer	PROPN
crl-16479	230	18	,	,	PUNCT
crl-16479	230	19	robyn	robyn	PROPN
crl-16479	230	20	huff	huff	PROPN
crl-16479	230	21	-	-	PUNCT
crl-16479	230	22	eibl	eibl	PROPN
crl-16479	230	23	,	,	PUNCT
crl-16479	230	24	daniel	daniel	PROPN
crl-16479	230	25	r.	r.	PROPN
crl-16479	230	26	lee	lee	PROPN
crl-16479	230	27	,	,	PUNCT
crl-16479	230	28	robert	robert	PROPN
crl-16479	230	29	mitchell	mitchell	PROPN
crl-16479	230	30	,	,	PUNCT
crl-16479	230	31	and	and	CCONJ
crl-16479	230	32	michael	michael	PROPN
crl-16479	230	33	ray	ray	PROPN
crl-16479	230	34	,	,	PUNCT
crl-16479	230	35	“	"	PUNCT
crl-16479	230	36	finding	find	VERB
crl-16479	230	37	information	information	NOUN
crl-16479	230	38	in	in	ADP
crl-16479	230	39	a	a	DET
crl-16479	230	40	new	new	ADJ
crl-16479	230	41	landscape	landscape	NOUN
crl-16479	230	42	:	:	PUNCT
crl-16479	230	43	developing	develop	VERB
crl-16479	230	44	new	new	ADJ
crl-16479	230	45	service	service	NOUN
crl-16479	230	46	and	and	CCONJ
crl-16479	230	47	staffing	staffing	NOUN
crl-16479	230	48	models	model	NOUN
crl-16479	230	49	for	for	ADP
crl-16479	230	50	mediated	mediate	VERB
crl-16479	230	51	information	information	NOUN
crl-16479	230	52	services	service	NOUN
crl-16479	230	53	,	,	PUNCT
crl-16479	230	54	”	"	PUNCT
crl-16479	230	55	college	college	PROPN
crl-16479	230	56	&	&	CCONJ
crl-16479	230	57	research	research	PROPN
crl-16479	230	58	libraries	library	NOUN
crl-16479	230	59	68	68	NUM
crl-16479	230	60	,	,	PUNCT
crl-16479	230	61	no	no	INTJ
crl-16479	230	62	.	.	NOUN
crl-16479	230	63	3	3	NUM
crl-16479	230	64	(	(	PUNCT
crl-16479	230	65	2007	2007	NUM
crl-16479	230	66	):	):	PUNCT
crl-16479	230	67	248–67	248–67	NUM
crl-16479	230	68	;	;	PUNCT
crl-16479	230	69	bella	bella	PROPN
crl-16479	230	70	karr	karr	PROPN
crl-16479	230	71	gerlich	gerlich	PROPN
crl-16479	230	72	and	and	CCONJ
crl-16479	230	73	g.	g.	PROPN
crl-16479	230	74	lynn	lynn	PROPN
crl-16479	230	75	berard	berard	PROPN
crl-16479	230	76	,	,	PUNCT
crl-16479	230	77	“	"	PUNCT
crl-16479	230	78	testing	test	VERB
crl-16479	230	79	the	the	DET
crl-16479	230	80	viability	viability	NOUN
crl-16479	230	81	of	of	ADP
crl-16479	230	82	the	the	DET
crl-16479	230	83	read	read	NOUN
crl-16479	230	84	scale	scale	NOUN
crl-16479	230	85	(	(	PUNCT
crl-16479	230	86	reference	reference	NOUN
crl-16479	230	87	effort	effort	NOUN
crl-16479	230	88	assessment	assessment	NOUN
crl-16479	230	89	data	datum	NOUN
crl-16479	230	90	)	)	PUNCT
crl-16479	231	1	©	©	NOUN
crl-16479	231	2	:	:	PUNCT
crl-16479	231	3	qualitative	qualitative	ADJ
crl-16479	231	4	statistics	statistic	NOUN
crl-16479	231	5	for	for	ADP
crl-16479	231	6	academic	academic	ADJ
crl-16479	231	7	reference	reference	NOUN
crl-16479	231	8	services	service	NOUN
crl-16479	231	9	,	,	PUNCT
crl-16479	231	10	”	"	PUNCT
crl-16479	231	11	college	college	PROPN
crl-16479	231	12	&	&	CCONJ
crl-16479	231	13	research	research	PROPN
crl-16479	231	14	libraries	library	NOUN
crl-16479	231	15	71	71	NUM
crl-16479	231	16	,	,	PUNCT
crl-16479	231	17	no	no	INTJ
crl-16479	231	18	.	.	NOUN
crl-16479	231	19	2	2	NUM
crl-16479	231	20	(	(	PUNCT
crl-16479	231	21	2010	2010	NUM
crl-16479	231	22	):	):	PUNCT
crl-16479	231	23	116–37	116–37	NUM
crl-16479	231	24	;	;	PUNCT
crl-16479	231	25	deborah	deborah	PROPN
crl-16479	231	26	b.	b.	PROPN
crl-16479	231	27	henry	henry	PROPN
crl-16479	231	28	and	and	CCONJ
crl-16479	231	29	tina	tina	PROPN
crl-16479	231	30	m.	m.	PROPN
crl-16479	231	31	neville	neville	PROPN
crl-16479	231	32	,	,	PUNCT
crl-16479	231	33	“	"	PUNCT
crl-16479	231	34	testing	test	VERB
crl-16479	231	35	classification	classification	NOUN
crl-16479	231	36	systems	system	NOUN
crl-16479	231	37	for	for	ADP
crl-16479	231	38	reference	reference	NOUN
crl-16479	231	39	questions	question	NOUN
crl-16479	231	40	,	,	PUNCT
crl-16479	231	41	”	"	PUNCT
crl-16479	231	42	implications	implication	NOUN
crl-16479	231	43	for	for	ADP
crl-16479	231	44	practice	practice	NOUN
crl-16479	231	45	973	973	NUM
crl-16479	231	46	reference	reference	NOUN
crl-16479	231	47	&	&	CCONJ
crl-16479	231	48	user	user	NOUN
crl-16479	231	49	services	service	NOUN
crl-16479	231	50	quarterly	quarterly	ADV
crl-16479	231	51	47	47	NUM
crl-16479	231	52	,	,	PUNCT
crl-16479	231	53	no	no	INTJ
crl-16479	231	54	.	.	NOUN
crl-16479	231	55	4	4	NUM
crl-16479	231	56	(	(	PUNCT
crl-16479	231	57	2008	2008	NUM
crl-16479	231	58	):	):	PUNCT
crl-16479	231	59	364–73	364–73	NUM
crl-16479	231	60	;	;	PUNCT
crl-16479	231	61	susan	susan	PROPN
crl-16479	231	62	m.	m.	PROPN
crl-16479	231	63	ryan	ryan	PROPN
crl-16479	231	64	,	,	PUNCT
crl-16479	231	65	“	"	PUNCT
crl-16479	231	66	reference	reference	NOUN
crl-16479	231	67	transactions	transaction	NOUN
crl-16479	231	68	analysis	analysis	NOUN
crl-16479	231	69	:	:	PUNCT
crl-16479	231	70	the	the	DET
crl-16479	231	71	cost	cost	NOUN
crl-16479	231	72	-	-	PUNCT
crl-16479	231	73	effectiveness	effectiveness	NOUN
crl-16479	231	74	of	of	ADP
crl-16479	231	75	staffing	staff	VERB
crl-16479	231	76	a	a	DET
crl-16479	231	77	traditional	traditional	ADJ
crl-16479	231	78	academic	academic	ADJ
crl-16479	231	79	reference	reference	NOUN
crl-16479	231	80	desk	desk	NOUN
crl-16479	231	81	,	,	PUNCT
crl-16479	231	82	”	"	PUNCT
crl-16479	231	83	journal	journal	NOUN
crl-16479	231	84	of	of	ADP
crl-16479	231	85	academic	academic	ADJ
crl-16479	231	86	librarianship	librarianship	NOUN
crl-16479	231	87	34	34	NUM
crl-16479	231	88	,	,	PUNCT
crl-16479	231	89	no	no	INTJ
crl-16479	231	90	.	.	NOUN
crl-16479	231	91	5	5	NUM
crl-16479	231	92	(	(	PUNCT
crl-16479	231	93	2008	2008	NUM
crl-16479	231	94	):	):	PUNCT
crl-16479	231	95	389–99	389–99	NUM
crl-16479	231	96	;	;	PUNCT
crl-16479	231	97	debra	debra	PROPN
crl-16479	231	98	g.	g.	PROPN
crl-16479	231	99	warner	warner	PROPN
crl-16479	231	100	,	,	PUNCT
crl-16479	231	101	“	"	PUNCT
crl-16479	231	102	a	a	DET
crl-16479	231	103	new	new	ADJ
crl-16479	231	104	classification	classification	NOUN
crl-16479	231	105	for	for	ADP
crl-16479	231	106	reference	reference	NOUN
crl-16479	231	107	statistics	statistic	NOUN
crl-16479	231	108	,	,	PUNCT
crl-16479	231	109	”	"	PUNCT
crl-16479	231	110	reference	reference	NOUN
crl-16479	231	111	&	&	CCONJ
crl-16479	231	112	user	user	PROPN
crl-16479	231	113	services	service	NOUN
crl-16479	231	114	quarterly	quarterly	ADV
crl-16479	231	115	41	41	NUM
crl-16479	231	116	,	,	PUNCT
crl-16479	231	117	no	no	INTJ
crl-16479	231	118	.	.	NOUN
crl-16479	231	119	1	1	NUM
crl-16479	231	120	(	(	PUNCT
crl-16479	231	121	2001	2001	NUM
crl-16479	231	122	):	):	PUNCT
crl-16479	231	123	51–55	51–55	NUM
crl-16479	231	124	.	.	NOUN
crl-16479	232	1	2	2	NUM
crl-16479	232	2	.	.	X
crl-16479	232	3	for	for	ADP
crl-16479	232	4	example	example	NOUN
crl-16479	232	5	:	:	PUNCT
crl-16479	232	6	keith	keith	PROPN
crl-16479	232	7	ewing	ewing	PROPN
crl-16479	232	8	and	and	CCONJ
crl-16479	232	9	robert	robert	PROPN
crl-16479	232	10	hauptman	hauptman	PROPN
crl-16479	232	11	,	,	PUNCT
crl-16479	232	12	“	"	PUNCT
crl-16479	232	13	is	be	AUX
crl-16479	232	14	traditional	traditional	ADJ
crl-16479	232	15	reference	reference	NOUN
crl-16479	232	16	service	service	NOUN
crl-16479	232	17	obsolete	obsolete	ADJ
crl-16479	232	18	?	?	PUNCT
crl-16479	232	19	”	"	PUNCT
crl-16479	232	20	journal	journal	NOUN
crl-16479	232	21	of	of	ADP
crl-16479	232	22	academic	academic	ADJ
crl-16479	232	23	librarianship	librarianship	NOUN
crl-16479	232	24	21	21	NUM
crl-16479	232	25	,	,	PUNCT
crl-16479	232	26	no	no	INTJ
crl-16479	232	27	.	.	NOUN
crl-16479	232	28	1	1	NUM
crl-16479	232	29	(	(	PUNCT
crl-16479	232	30	1995	1995	NUM
crl-16479	232	31	):	):	PUNCT
crl-16479	233	1	3–6	3–6	NUM
crl-16479	233	2	;	;	PUNCT
crl-16479	233	3	david	david	PROPN
crl-16479	233	4	w.	w.	PROPN
crl-16479	233	5	lewis	lewis	PROPN
crl-16479	233	6	,	,	PUNCT
crl-16479	233	7	“	"	PUNCT
crl-16479	233	8	traditional	traditional	ADJ
crl-16479	233	9	reference	reference	NOUN
crl-16479	233	10	is	be	AUX
crl-16479	233	11	dead	dead	ADJ
crl-16479	233	12	,	,	PUNCT
crl-16479	233	13	now	now	ADV
crl-16479	233	14	let	let	VERB
crl-16479	233	15	’s	’s	PRON
crl-16479	233	16	move	move	VERB
crl-16479	233	17	on	on	ADP
crl-16479	233	18	to	to	ADP
crl-16479	233	19	important	important	ADJ
crl-16479	233	20	questions	question	NOUN
crl-16479	233	21	,	,	PUNCT
crl-16479	233	22	”	"	PUNCT
crl-16479	233	23	journal	journal	NOUN
crl-16479	233	24	of	of	ADP
crl-16479	233	25	academic	academic	ADJ
crl-16479	233	26	librarianship	librarianship	NOUN
crl-16479	233	27	21	21	NUM
crl-16479	233	28	,	,	PUNCT
crl-16479	233	29	no	no	INTJ
crl-16479	233	30	.	.	NOUN
crl-16479	233	31	1	1	NUM
crl-16479	233	32	(	(	PUNCT
crl-16479	233	33	1995	1995	NUM
crl-16479	233	34	):	):	PUNCT
crl-16479	233	35	10–13	10–13	NUM
crl-16479	233	36	;	;	PUNCT
crl-16479	233	37	charles	charles	PROPN
crl-16479	233	38	r.	r.	PROPN
crl-16479	233	39	martell	martell	PROPN
crl-16479	233	40	,	,	PUNCT
crl-16479	233	41	“	"	PUNCT
crl-16479	233	42	the	the	DET
crl-16479	233	43	ubiquitous	ubiquitous	ADJ
crl-16479	233	44	user	user	NOUN
crl-16479	233	45	:	:	PUNCT
crl-16479	233	46	a	a	DET
crl-16479	233	47	reexamination	reexamination	NOUN
crl-16479	233	48	of	of	ADP
crl-16479	233	49	carlson	carlson	PROPN
crl-16479	233	50	’s	’s	PART
crl-16479	233	51	deserted	desert	VERB
crl-16479	233	52	library	library	NOUN
crl-16479	233	53	,	,	PUNCT
crl-16479	233	54	”	"	PUNCT
crl-16479	233	55	portal	portal	ADJ
crl-16479	233	56	:	:	PUNCT
crl-16479	233	57	libraries	library	NOUN
crl-16479	233	58	and	and	CCONJ
crl-16479	233	59	the	the	DET
crl-16479	233	60	academy	academy	NOUN
crl-16479	233	61	5	5	NUM
crl-16479	233	62	,	,	PUNCT
crl-16479	233	63	no	no	INTJ
crl-16479	233	64	.	.	NOUN
crl-16479	233	65	4	4	NUM
crl-16479	233	66	(	(	PUNCT
crl-16479	233	67	2005	2005	NUM
crl-16479	233	68	):	):	PUNCT
crl-16479	233	69	441–53	441–53	NUM
crl-16479	233	70	.	.	PUNCT
crl-16479	234	1	3	3	X
crl-16479	234	2	.	.	X
crl-16479	234	3	for	for	ADP
crl-16479	234	4	example	example	NOUN
crl-16479	234	5	:	:	PUNCT
crl-16479	234	6	dan	dan	PROPN
crl-16479	234	7	berrett	berrett	PROPN
crl-16479	234	8	,	,	PUNCT
crl-16479	234	9	“	"	PUNCT
crl-16479	234	10	freshman	freshman	NOUN
crl-16479	234	11	composition	composition	NOUN
crl-16479	234	12	is	be	AUX
crl-16479	234	13	not	not	PART
crl-16479	234	14	teaching	teach	VERB
crl-16479	234	15	key	key	ADJ
crl-16479	234	16	skills	skill	NOUN
crl-16479	234	17	in	in	ADP
crl-16479	234	18	analysis	analysis	NOUN
crl-16479	234	19	,	,	PUNCT
crl-16479	234	20	researchers	researcher	NOUN
crl-16479	234	21	argue	argue	VERB
crl-16479	234	22	,	,	PUNCT
crl-16479	234	23	”	"	PUNCT
crl-16479	234	24	chronicle	chronicle	NOUN
crl-16479	234	25	of	of	ADP
crl-16479	234	26	higher	high	ADJ
crl-16479	234	27	education	education	NOUN
crl-16479	234	28	(	(	PUNCT
crl-16479	234	29	mar	mar	PROPN
crl-16479	234	30	.	.	PROPN
crl-16479	234	31	21	21	NUM
crl-16479	234	32	,	,	PUNCT
crl-16479	234	33	2012	2012	NUM
crl-16479	234	34	)	)	PUNCT
crl-16479	234	35	,	,	PUNCT
crl-16479	234	36	available	available	ADJ
crl-16479	234	37	online	online	ADV
crl-16479	234	38	at	at	ADP
crl-16479	234	39	http://	http://	PROPN
crl-16479	234	40	chronicle.com/article/freshman-composition-is-not/131278/	chronicle.com/article/freshman-composition-is-not/131278/	PROPN
crl-16479	235	1	[	[	X
crl-16479	235	2	accessed	access	VERB
crl-16479	235	3	7	7	NUM
crl-16479	235	4	september	september	NOUN
crl-16479	235	5	2014	2014	NUM
crl-16479	235	6	]	]	PUNCT
crl-16479	235	7	.	.	PUNCT
crl-16479	236	1	4	4	X
crl-16479	236	2	.	.	X
crl-16479	236	3	william	william	PROPN
crl-16479	236	4	a.	a.	PROPN
crl-16479	236	5	katz	katz	PROPN
crl-16479	236	6	,	,	PUNCT
crl-16479	236	7	introduction	introduction	NOUN
crl-16479	236	8	to	to	PART
crl-16479	236	9	reference	reference	NOUN
crl-16479	236	10	work	work	NOUN
crl-16479	236	11	(	(	PUNCT
crl-16479	236	12	boston	boston	PROPN
crl-16479	236	13	:	:	PUNCT
crl-16479	236	14	mcgraw	mcgraw	PROPN
crl-16479	236	15	-	-	PUNCT
crl-16479	236	16	hill	hill	PROPN
crl-16479	236	17	,	,	PUNCT
crl-16479	236	18	2002	2002	NUM
crl-16479	236	19	)	)	PUNCT
crl-16479	236	20	.	.	PUNCT
crl-16479	237	1	5	5	X
crl-16479	237	2	.	.	X
crl-16479	237	3	warner	warner	PROPN
crl-16479	237	4	,	,	PUNCT
crl-16479	237	5	“	"	PUNCT
crl-16479	237	6	a	a	DET
crl-16479	237	7	new	new	ADJ
crl-16479	237	8	classification	classification	NOUN
crl-16479	237	9	for	for	ADP
crl-16479	237	10	reference	reference	NOUN
crl-16479	237	11	statistics	statistic	NOUN
crl-16479	237	12	,	,	PUNCT
crl-16479	237	13	”	"	PUNCT
crl-16479	237	14	51–55	51–55	NUM
crl-16479	237	15	.	.	NOUN
crl-16479	237	16	6	6	NUM
crl-16479	237	17	.	.	X
crl-16479	237	18	susan	susan	PROPN
crl-16479	237	19	m.	m.	PROPN
crl-16479	237	20	ryan	ryan	PROPN
crl-16479	237	21	,	,	PUNCT
crl-16479	237	22	“	"	PUNCT
crl-16479	237	23	reference	reference	NOUN
crl-16479	237	24	transactions	transaction	NOUN
crl-16479	237	25	analysis	analysis	NOUN
crl-16479	237	26	:	:	PUNCT
crl-16479	237	27	the	the	DET
crl-16479	237	28	cost	cost	NOUN
crl-16479	237	29	-	-	PUNCT
crl-16479	237	30	effectiveness	effectiveness	NOUN
crl-16479	237	31	of	of	ADP
crl-16479	237	32	staffing	staff	VERB
crl-16479	237	33	a	a	DET
crl-16479	237	34	traditional	traditional	ADJ
crl-16479	237	35	academic	academic	ADJ
crl-16479	237	36	reference	reference	NOUN
crl-16479	237	37	desk	desk	NOUN
crl-16479	237	38	,	,	PUNCT
crl-16479	237	39	”	"	PUNCT
crl-16479	237	40	journal	journal	NOUN
crl-16479	237	41	of	of	ADP
crl-16479	237	42	academic	academic	ADJ
crl-16479	237	43	librarianship	librarianship	NOUN
crl-16479	237	44	34	34	NUM
crl-16479	237	45	,	,	PUNCT
crl-16479	237	46	no	no	INTJ
crl-16479	237	47	.	.	NOUN
crl-16479	237	48	5	5	NUM
crl-16479	237	49	(	(	PUNCT
crl-16479	237	50	2008	2008	NUM
crl-16479	237	51	):	):	PUNCT
crl-16479	237	52	389–99	389–99	NUM
crl-16479	237	53	.	.	PUNCT
crl-16479	238	1	7	7	X
crl-16479	238	2	.	.	X
crl-16479	238	3	katz	katz	PROPN
crl-16479	238	4	,	,	PUNCT
crl-16479	238	5	introduction	introduction	NOUN
crl-16479	238	6	to	to	PART
crl-16479	238	7	reference	reference	NOUN
crl-16479	238	8	work	work	NOUN
crl-16479	238	9	,	,	PUNCT
crl-16479	238	10	21	21	NUM
crl-16479	238	11	.	.	NOUN
crl-16479	238	12	8	8	NUM
crl-16479	238	13	.	.	X
crl-16479	239	1	for	for	ADP
crl-16479	239	2	example	example	NOUN
crl-16479	239	3	:	:	PUNCT
crl-16479	239	4	deborah	deborah	PROPN
crl-16479	239	5	b.	b.	PROPN
crl-16479	239	6	henry	henry	PROPN
crl-16479	239	7	and	and	CCONJ
crl-16479	239	8	tina	tina	PROPN
crl-16479	239	9	m.	m.	PROPN
crl-16479	239	10	neville	neville	PROPN
crl-16479	239	11	,	,	PUNCT
crl-16479	239	12	“	"	PUNCT
crl-16479	239	13	testing	test	VERB
crl-16479	239	14	classification	classification	NOUN
crl-16479	239	15	systems	system	NOUN
crl-16479	239	16	for	for	ADP
crl-16479	239	17	reference	reference	NOUN
crl-16479	239	18	questions	question	NOUN
crl-16479	239	19	,	,	PUNCT
crl-16479	239	20	”	"	PUNCT
crl-16479	239	21	reference	reference	NOUN
crl-16479	239	22	&	&	CCONJ
crl-16479	239	23	user	user	NOUN
crl-16479	239	24	services	service	NOUN
crl-16479	239	25	quarterly	quarterly	ADV
crl-16479	239	26	47	47	NUM
crl-16479	239	27	,	,	PUNCT
crl-16479	239	28	no	no	INTJ
crl-16479	239	29	.	.	NOUN
crl-16479	239	30	4	4	NUM
crl-16479	239	31	(	(	PUNCT
crl-16479	239	32	2008	2008	NUM
crl-16479	239	33	):	):	PUNCT
crl-16479	239	34	364–73	364–73	NUM
crl-16479	239	35	.	.	NOUN
crl-16479	240	1	9	9	NUM
crl-16479	240	2	.	.	X
crl-16479	240	3	bracke	bracke	NOUN
crl-16479	240	4	,	,	PUNCT
crl-16479	240	5	brewer	brewer	PROPN
crl-16479	240	6	,	,	PUNCT
crl-16479	240	7	huff	huff	NOUN
crl-16479	240	8	-	-	PUNCT
crl-16479	240	9	eibl	eibl	NOUN
crl-16479	240	10	,	,	PUNCT
crl-16479	240	11	lee	lee	PROPN
crl-16479	240	12	,	,	PUNCT
crl-16479	240	13	mitchell	mitchell	PROPN
crl-16479	240	14	,	,	PUNCT
crl-16479	240	15	and	and	CCONJ
crl-16479	240	16	ray	ray	NOUN
crl-16479	240	17	,	,	PUNCT
crl-16479	240	18	“	"	PUNCT
crl-16479	240	19	finding	find	VERB
crl-16479	240	20	information	information	NOUN
crl-16479	240	21	in	in	ADP
crl-16479	240	22	a	a	DET
crl-16479	240	23	new	new	ADJ
crl-16479	240	24	landscape	landscape	NOUN
crl-16479	240	25	,	,	PUNCT
crl-16479	240	26	”	"	PUNCT
crl-16479	240	27	248–67	248–67	NUM
crl-16479	240	28	.	.	PUNCT
crl-16479	241	1	10	10	NUM
crl-16479	241	2	.	.	PUNCT
crl-16479	242	1	the	the	DET
crl-16479	242	2	research	research	NOUN
crl-16479	242	3	by	by	ADP
crl-16479	242	4	bracke	bracke	PROPN
crl-16479	242	5	,	,	PUNCT
crl-16479	242	6	brewer	brewer	PROPN
crl-16479	242	7	,	,	PUNCT
crl-16479	242	8	huff	huff	NOUN
crl-16479	242	9	-	-	PUNCT
crl-16479	242	10	eibl	eibl	NOUN
crl-16479	242	11	,	,	PUNCT
crl-16479	242	12	lee	lee	PROPN
crl-16479	242	13	,	,	PUNCT
crl-16479	242	14	mitchell	mitchell	PROPN
crl-16479	242	15	,	,	PUNCT
crl-16479	242	16	and	and	CCONJ
crl-16479	242	17	ray	ray	NOUN
crl-16479	242	18	,	,	PUNCT
crl-16479	242	19	“	"	PUNCT
crl-16479	242	20	finding	find	VERB
crl-16479	242	21	information	information	NOUN
crl-16479	242	22	in	in	ADP
crl-16479	242	23	a	a	DET
crl-16479	242	24	new	new	ADJ
crl-16479	242	25	landscape	landscape	NOUN
crl-16479	242	26	,	,	PUNCT
crl-16479	242	27	”	"	PUNCT
crl-16479	242	28	is	be	AUX
crl-16479	242	29	referenced	reference	VERB
crl-16479	242	30	throughout	throughout	ADP
crl-16479	242	31	the	the	DET
crl-16479	242	32	discussion	discussion	NOUN
crl-16479	242	33	related	relate	VERB
crl-16479	242	34	to	to	ADP
crl-16479	242	35	the	the	DET
crl-16479	242	36	rubric	rubric	NOUN
crl-16479	242	37	;	;	PUNCT
crl-16479	242	38	however	however	ADV
crl-16479	242	39	,	,	PUNCT
crl-16479	242	40	their	their	PRON
crl-16479	242	41	classification	classification	NOUN
crl-16479	242	42	scheme	scheme	NOUN
crl-16479	242	43	is	be	AUX
crl-16479	242	44	not	not	PART
crl-16479	242	45	included	include	VERB
crl-16479	242	46	in	in	ADP
crl-16479	242	47	the	the	DET
crl-16479	242	48	rubric	rubric	NOUN
crl-16479	242	49	,	,	PUNCT
crl-16479	242	50	and	and	CCONJ
crl-16479	242	51	their	their	PRON
crl-16479	242	52	results	result	NOUN
crl-16479	242	53	are	be	AUX
crl-16479	242	54	not	not	PART
crl-16479	242	55	included	include	VERB
crl-16479	242	56	in	in	ADP
crl-16479	242	57	figures	figure	NOUN
crl-16479	242	58	related	relate	VERB
crl-16479	242	59	to	to	ADP
crl-16479	242	60	the	the	DET
crl-16479	242	61	rubric	rubric	NOUN
crl-16479	242	62	,	,	PUNCT
crl-16479	242	63	because	because	SCONJ
crl-16479	242	64	they	they	PRON
crl-16479	242	65	did	do	AUX
crl-16479	242	66	not	not	PART
crl-16479	242	67	report	report	VERB
crl-16479	242	68	their	their	PRON
crl-16479	242	69	results	result	NOUN
crl-16479	242	70	based	base	VERB
crl-16479	242	71	on	on	ADP
crl-16479	242	72	the	the	DET
crl-16479	242	73	classification	classification	NOUN
crl-16479	242	74	scheme	scheme	NOUN
crl-16479	242	75	.	.	PUNCT
crl-16479	243	1	instead	instead	ADV
crl-16479	243	2	,	,	PUNCT
crl-16479	243	3	they	they	PRON
crl-16479	243	4	reported	report	VERB
crl-16479	243	5	results	result	NOUN
crl-16479	243	6	based	base	VERB
crl-16479	243	7	on	on	ADP
crl-16479	243	8	an	an	DET
crl-16479	243	9	expert	expert	NOUN
crl-16479	243	10	’s	’s	PART
crl-16479	243	11	judgment	judgment	NOUN
crl-16479	243	12	of	of	ADP
crl-16479	243	13	the	the	DET
crl-16479	243	14	level	level	NOUN
crl-16479	243	15	of	of	ADP
crl-16479	243	16	staff	staff	NOUN
crl-16479	243	17	that	that	PRON
crl-16479	243	18	could	could	AUX
crl-16479	243	19	best	well	ADV
crl-16479	243	20	answer	answer	VERB
crl-16479	243	21	the	the	DET
crl-16479	243	22	question	question	NOUN
crl-16479	243	23	.	.	PUNCT
crl-16479	244	1	11	11	NUM
crl-16479	244	2	.	.	PUNCT
crl-16479	245	1	reference	reference	NOUN
crl-16479	245	2	and	and	CCONJ
crl-16479	245	3	user	user	NOUN
crl-16479	245	4	services	services	PROPN
crl-16479	245	5	association	association	PROPN
crl-16479	245	6	,	,	PUNCT
crl-16479	245	7	definitions	definition	NOUN
crl-16479	245	8	of	of	ADP
crl-16479	245	9	reference	reference	NOUN
crl-16479	245	10	2008	2008	NUM
crl-16479	245	11	,	,	PUNCT
crl-16479	245	12	available	available	ADJ
crl-16479	245	13	online	online	ADV
crl-16479	245	14	at	at	ADP
crl-16479	245	15	www.ala.org/rusa/resources/guidelines/definitionsreference	www.ala.org/rusa/resources/guidelines/definitionsreference	NOUN
crl-16479	245	16	[	[	X
crl-16479	245	17	accessed	access	VERB
crl-16479	245	18	7	7	NUM
crl-16479	245	19	september	september	NOUN
crl-16479	245	20	2014	2014	NUM
crl-16479	245	21	]	]	PUNCT
crl-16479	245	22	.	.	PUNCT
crl-16479	246	1	12	12	NUM
crl-16479	246	2	.	.	PUNCT
crl-16479	247	1	bracke	bracke	NOUN
crl-16479	247	2	,	,	PUNCT
crl-16479	247	3	brewer	brewer	PROPN
crl-16479	247	4	,	,	PUNCT
crl-16479	247	5	huff	huff	NOUN
crl-16479	247	6	-	-	PUNCT
crl-16479	247	7	eibl	eibl	NOUN
crl-16479	247	8	,	,	PUNCT
crl-16479	247	9	lee	lee	PROPN
crl-16479	247	10	,	,	PUNCT
crl-16479	247	11	mitchell	mitchell	PROPN
crl-16479	247	12	,	,	PUNCT
crl-16479	247	13	and	and	CCONJ
crl-16479	247	14	ray	ray	NOUN
crl-16479	247	15	,	,	PUNCT
crl-16479	247	16	“	"	PUNCT
crl-16479	247	17	finding	find	VERB
crl-16479	247	18	information	information	NOUN
crl-16479	247	19	in	in	ADP
crl-16479	247	20	a	a	DET
crl-16479	247	21	new	new	ADJ
crl-16479	247	22	landscape	landscape	NOUN
crl-16479	247	23	,	,	PUNCT
crl-16479	247	24	”	"	PUNCT
crl-16479	247	25	248–67	248–67	NUM
crl-16479	247	26	;	;	PUNCT
crl-16479	247	27	patricia	patricia	PROPN
crl-16479	247	28	bravender	bravender	NOUN
crl-16479	247	29	,	,	PUNCT
crl-16479	247	30	colleen	colleen	PROPN
crl-16479	247	31	lyon	lyon	PROPN
crl-16479	247	32	,	,	PUNCT
crl-16479	247	33	and	and	CCONJ
crl-16479	247	34	anthony	anthony	PROPN
crl-16479	247	35	molaro	molaro	NOUN
crl-16479	247	36	,	,	PUNCT
crl-16479	247	37	“	"	PUNCT
crl-16479	247	38	should	should	AUX
crl-16479	247	39	chat	chat	VERB
crl-16479	247	40	reference	reference	NOUN
crl-16479	247	41	be	be	AUX
crl-16479	247	42	staffed	staff	VERB
crl-16479	247	43	by	by	ADP
crl-16479	247	44	librarians	librarian	NOUN
crl-16479	247	45	?	?	PUNCT
crl-16479	248	1	an	an	DET
crl-16479	248	2	assessment	assessment	NOUN
crl-16479	248	3	of	of	ADP
crl-16479	248	4	chat	chat	NOUN
crl-16479	248	5	reference	reference	NOUN
crl-16479	248	6	at	at	ADP
crl-16479	248	7	an	an	DET
crl-16479	248	8	academic	academic	ADJ
crl-16479	248	9	library	library	NOUN
crl-16479	248	10	using	use	VERB
crl-16479	248	11	libstats	libstat	NOUN
crl-16479	248	12	,	,	PUNCT
crl-16479	248	13	”	"	PUNCT
crl-16479	248	14	internet	internet	NOUN
crl-16479	248	15	reference	reference	NOUN
crl-16479	248	16	services	service	NOUN
crl-16479	248	17	quarterly	quarterly	ADV
crl-16479	248	18	16	16	NUM
crl-16479	248	19	,	,	PUNCT
crl-16479	248	20	no	no	INTJ
crl-16479	248	21	.	.	NOUN
crl-16479	248	22	3	3	NUM
crl-16479	248	23	(	(	PUNCT
crl-16479	248	24	2011	2011	NUM
crl-16479	248	25	):	):	PUNCT
crl-16479	248	26	111–27	111–27	NUM
crl-16479	248	27	.	.	PUNCT
crl-16479	249	1	13	13	NUM
crl-16479	249	2	.	.	PUNCT
crl-16479	250	1	david	david	PROPN
crl-16479	250	2	ward	ward	PROPN
crl-16479	250	3	and	and	CCONJ
crl-16479	250	4	eric	eric	PROPN
crl-16479	250	5	phetteplace	phetteplace	PROPN
crl-16479	250	6	,	,	PUNCT
crl-16479	250	7	“	"	PUNCT
crl-16479	250	8	staffing	staff	VERB
crl-16479	250	9	by	by	ADP
crl-16479	250	10	design	design	NOUN
crl-16479	250	11	:	:	PUNCT
crl-16479	250	12	a	a	DET
crl-16479	250	13	methodology	methodology	NOUN
crl-16479	250	14	for	for	ADP
crl-16479	250	15	staffing	staffing	NOUN
crl-16479	250	16	reference	reference	NOUN
crl-16479	250	17	,	,	PUNCT
crl-16479	250	18	”	"	PUNCT
crl-16479	250	19	public	public	ADJ
crl-16479	250	20	services	service	NOUN
crl-16479	250	21	quarterly	quarterly	ADJ
crl-16479	250	22	8	8	NUM
crl-16479	250	23	,	,	PUNCT
crl-16479	250	24	no	no	INTJ
crl-16479	250	25	.	.	NOUN
crl-16479	250	26	3	3	NUM
crl-16479	250	27	(	(	PUNCT
crl-16479	250	28	2012	2012	NUM
crl-16479	250	29	):	):	PUNCT
crl-16479	250	30	193–207	193–207	NUM
crl-16479	250	31	.	.	PUNCT
crl-16479	250	32	14	14	NUM
crl-16479	250	33	.	.	PUNCT
crl-16479	251	1	gerlich	gerlich	PROPN
crl-16479	251	2	and	and	CCONJ
crl-16479	251	3	berard	berard	PROPN
crl-16479	251	4	,	,	PUNCT
crl-16479	251	5	“	"	PUNCT
crl-16479	251	6	testing	test	VERB
crl-16479	251	7	the	the	DET
crl-16479	251	8	viability	viability	NOUN
crl-16479	251	9	of	of	ADP
crl-16479	251	10	the	the	DET
crl-16479	251	11	read	read	NOUN
crl-16479	251	12	scale	scale	NOUN
crl-16479	251	13	,	,	PUNCT
crl-16479	251	14	”	"	PUNCT
crl-16479	251	15	116–37	116–37	NUM
crl-16479	251	16	.	.	PUNCT
crl-16479	252	1	15	15	NUM
crl-16479	252	2	.	.	PUNCT
crl-16479	253	1	katz	katz	PROPN
crl-16479	253	2	,	,	PUNCT
crl-16479	253	3	introduction	introduction	NOUN
crl-16479	253	4	to	to	PART
crl-16479	253	5	reference	reference	NOUN
crl-16479	253	6	work	work	NOUN
crl-16479	253	7	,	,	PUNCT
crl-16479	253	8	21	21	NUM
crl-16479	253	9	.	.	NOUN
crl-16479	253	10	16	16	NUM
crl-16479	253	11	.	.	PUNCT
crl-16479	254	1	egill	egill	VERB
crl-16479	254	2	a.	a.	PROPN
crl-16479	254	3	halldorsson	halldorsson	PROPN
crl-16479	254	4	,	,	PUNCT
crl-16479	254	5	“	"	PUNCT
crl-16479	254	6	the	the	DET
crl-16479	254	7	performance	performance	NOUN
crl-16479	254	8	of	of	ADP
crl-16479	254	9	professionals	professional	NOUN
crl-16479	254	10	and	and	CCONJ
crl-16479	254	11	nonprofessionals	nonprofessional	NOUN
crl-16479	254	12	in	in	ADP
crl-16479	254	13	the	the	DET
crl-16479	254	14	reference	reference	NOUN
crl-16479	254	15	interview	interview	NOUN
crl-16479	254	16	,	,	PUNCT
crl-16479	254	17	”	"	PUNCT
crl-16479	254	18	college	college	NOUN
crl-16479	254	19	and	and	CCONJ
crl-16479	254	20	research	research	NOUN
crl-16479	254	21	libraries	library	NOUN
crl-16479	254	22	38	38	NUM
crl-16479	254	23	,	,	PUNCT
crl-16479	254	24	no	no	INTJ
crl-16479	254	25	.	.	NOUN
crl-16479	254	26	5	5	NUM
crl-16479	254	27	(	(	PUNCT
crl-16479	254	28	1977	1977	NUM
crl-16479	254	29	):	):	PUNCT
crl-16479	254	30	385–95	385–95	NUM
crl-16479	254	31	.	.	PUNCT
crl-16479	255	1	17	17	NUM
crl-16479	255	2	.	.	PUNCT
crl-16479	255	3	ragnar	ragnar	PROPN
crl-16479	255	4	nordlie	nordlie	PROPN
crl-16479	255	5	,	,	PUNCT
crl-16479	255	6	“	"	PUNCT
crl-16479	255	7	‘	'	PUNCT
crl-16479	255	8	user	user	NOUN
crl-16479	255	9	revealment	revealment	NOUN
crl-16479	255	10	’	'	PUNCT
crl-16479	255	11	:	:	PUNCT
crl-16479	255	12	a	a	DET
crl-16479	255	13	comparison	comparison	NOUN
crl-16479	255	14	of	of	ADP
crl-16479	255	15	initial	initial	ADJ
crl-16479	255	16	queries	query	NOUN
crl-16479	255	17	and	and	CCONJ
crl-16479	255	18	ensuing	ensue	VERB
crl-16479	255	19	question	question	NOUN
crl-16479	255	20	development	development	NOUN
crl-16479	255	21	in	in	ADP
crl-16479	255	22	online	online	ADJ
crl-16479	255	23	searching	searching	NOUN
crl-16479	255	24	and	and	CCONJ
crl-16479	255	25	in	in	ADP
crl-16479	255	26	human	human	ADJ
crl-16479	255	27	reference	reference	NOUN
crl-16479	255	28	interactions	interaction	NOUN
crl-16479	255	29	,	,	PUNCT
crl-16479	255	30	”	"	PUNCT
crl-16479	255	31	proceedings	proceeding	NOUN
crl-16479	255	32	of	of	ADP
crl-16479	255	33	the	the	DET
crl-16479	255	34	22nd	22nd	ADJ
crl-16479	255	35	annual	annual	ADJ
crl-16479	255	36	international	international	PROPN
crl-16479	255	37	acm	acm	PROPN
crl-16479	255	38	sigir	sigir	PROPN
crl-16479	255	39	conference	conference	PROPN
crl-16479	255	40	on	on	ADP
crl-16479	255	41	research	research	NOUN
crl-16479	255	42	and	and	CCONJ
crl-16479	255	43	development	development	NOUN
crl-16479	255	44	in	in	ADP
crl-16479	255	45	information	information	NOUN
crl-16479	255	46	retrieval	retrieval	NOUN
crl-16479	255	47	,	,	PUNCT
crl-16479	255	48	11	11	NUM
crl-16479	255	49	-	-	SYM
crl-16479	255	50	18	18	NUM
crl-16479	255	51	,	,	PUNCT
crl-16479	255	52	doi:10.1145/312624.312618	doi:10.1145/312624.312618	NOUN
crl-16479	255	53	.	.	PUNCT
crl-16479	256	1	18	18	NUM
crl-16479	256	2	.	.	X
crl-16479	257	1	for	for	ADP
crl-16479	257	2	example	example	NOUN
crl-16479	257	3	:	:	PUNCT
crl-16479	257	4	marjorie	marjorie	PROPN
crl-16479	257	5	e.	e.	PROPN
crl-16479	257	6	murfin	murfin	PROPN
crl-16479	257	7	and	and	CCONJ
crl-16479	257	8	charles	charles	PROPN
crl-16479	257	9	a.	a.	PROPN
crl-16479	257	10	bunge	bunge	PROPN
crl-16479	257	11	,	,	PUNCT
crl-16479	257	12	“	"	PUNCT
crl-16479	257	13	paraprofessionals	paraprofessional	NOUN
crl-16479	257	14	at	at	ADP
crl-16479	257	15	the	the	DET
crl-16479	257	16	reference	reference	NOUN
crl-16479	257	17	desk	desk	NOUN
crl-16479	257	18	,	,	PUNCT
crl-16479	257	19	”	"	PUNCT
crl-16479	257	20	journal	journal	NOUN
crl-16479	257	21	of	of	ADP
crl-16479	257	22	academic	academic	ADJ
crl-16479	257	23	librarianship	librarianship	NOUN
crl-16479	257	24	14	14	NUM
crl-16479	257	25	,	,	PUNCT
crl-16479	257	26	no	no	INTJ
crl-16479	257	27	.	.	NOUN
crl-16479	257	28	1	1	NUM
crl-16479	257	29	(	(	PUNCT
crl-16479	257	30	1988	1988	NUM
crl-16479	257	31	):	):	PUNCT
crl-16479	257	32	10–14	10–14	NUM
crl-16479	257	33	;	;	PUNCT
crl-16479	257	34	halldorsson	halldorsson	NOUN
crl-16479	257	35	,	,	PUNCT
crl-16479	257	36	“	"	PUNCT
crl-16479	257	37	the	the	DET
crl-16479	257	38	performance	performance	NOUN
crl-16479	257	39	of	of	ADP
crl-16479	257	40	professionals	professional	NOUN
crl-16479	257	41	and	and	CCONJ
crl-16479	257	42	nonprofessionals	nonprofessional	NOUN
crl-16479	257	43	in	in	ADP
crl-16479	257	44	the	the	DET
crl-16479	257	45	reference	reference	NOUN
crl-16479	257	46	interview	interview	NOUN
crl-16479	257	47	,	,	PUNCT
crl-16479	257	48	”	"	PUNCT
crl-16479	257	49	385–95	385–95	NUM
crl-16479	257	50	.	.	PUNCT
crl-16479	258	1	19	19	NUM
crl-16479	258	2	.	.	PUNCT
crl-16479	258	3	james	james	PROPN
crl-16479	258	4	k.	k.	PROPN
crl-16479	258	5	elmborg	elmborg	PROPN
crl-16479	258	6	,	,	PUNCT
crl-16479	258	7	“	"	PUNCT
crl-16479	258	8	teaching	teach	VERB
crl-16479	258	9	at	at	ADP
crl-16479	258	10	the	the	DET
crl-16479	258	11	desk	desk	NOUN
crl-16479	258	12	:	:	PUNCT
crl-16479	258	13	toward	toward	ADP
crl-16479	258	14	a	a	DET
crl-16479	258	15	reference	reference	NOUN
crl-16479	258	16	pedagogy	pedagogy	NOUN
crl-16479	258	17	,	,	PUNCT
crl-16479	258	18	”	"	PUNCT
crl-16479	258	19	portal	portal	ADJ
crl-16479	258	20	:	:	PUNCT
crl-16479	258	21	libraries	library	NOUN
crl-16479	258	22	and	and	CCONJ
crl-16479	258	23	the	the	DET
crl-16479	258	24	academy	academy	NOUN
crl-16479	258	25	2	2	NUM
crl-16479	258	26	,	,	PUNCT
crl-16479	258	27	no	no	INTJ
crl-16479	258	28	.	.	NOUN
crl-16479	258	29	3	3	NUM
crl-16479	258	30	(	(	PUNCT
crl-16479	258	31	2002):455–64	2002):455–64	NUM
crl-16479	258	32	,	,	PUNCT
crl-16479	258	33	doi:10.1353	doi:10.1353	NOUN
crl-16479	258	34	/	/	SYM
crl-16479	258	35	pla.2002.0050	pla.2002.0050	NUM
crl-16479	258	36	.	.	NOUN
crl-16479	259	1	20	20	NUM
crl-16479	259	2	.	.	PUNCT
crl-16479	259	3	megan	megan	NOUN
crl-16479	259	4	oakleaf	oakleaf	NOUN
crl-16479	259	5	and	and	CCONJ
crl-16479	259	6	amy	amy	PROPN
crl-16479	259	7	vanscoy	vanscoy	PROPN
crl-16479	259	8	,	,	PUNCT
crl-16479	259	9	“	"	PUNCT
crl-16479	259	10	instructional	instructional	ADJ
crl-16479	259	11	strategies	strategy	NOUN
crl-16479	259	12	for	for	ADP
crl-16479	259	13	digital	digital	ADJ
crl-16479	259	14	reference	reference	NOUN
crl-16479	259	15	:	:	PUNCT
crl-16479	259	16	methods	method	NOUN
crl-16479	259	17	to	to	PART
crl-16479	259	18	facilitate	facilitate	VERB
crl-16479	259	19	student	student	NOUN
crl-16479	259	20	learning	learning	NOUN
crl-16479	259	21	,	,	PUNCT
crl-16479	259	22	”	"	PUNCT
crl-16479	259	23	reference	reference	NOUN
crl-16479	259	24	&	&	CCONJ
crl-16479	259	25	user	user	NOUN
crl-16479	259	26	services	service	NOUN
crl-16479	259	27	quarterly	quarterly	ADV
crl-16479	259	28	49	49	NUM
crl-16479	259	29	,	,	PUNCT
crl-16479	259	30	no	no	INTJ
crl-16479	259	31	.	.	NOUN
crl-16479	259	32	4	4	NUM
crl-16479	259	33	(	(	PUNCT
crl-16479	259	34	2009	2009	NUM
crl-16479	259	35	):	):	PUNCT
crl-16479	259	36	380–90	380–90	NOUN
crl-16479	259	37	,	,	PUNCT
crl-16479	259	38	doi:10.2307/20865299	doi:10.2307/20865299	NOUN
crl-16479	259	39	.	.	PUNCT
crl-16479	260	1	21	21	NUM
crl-16479	260	2	.	.	PUNCT
crl-16479	261	1	carol	carol	PROPN
crl-16479	261	2	c.	c.	PROPN
crl-16479	261	3	kuhlthau	kuhlthau	PROPN
crl-16479	261	4	,	,	PUNCT
crl-16479	261	5	“	"	PUNCT
crl-16479	261	6	seeking	seek	VERB
crl-16479	261	7	meaning	meaning	NOUN
crl-16479	261	8	:	:	PUNCT
crl-16479	261	9	a	a	DET
crl-16479	261	10	process	process	NOUN
crl-16479	261	11	approach	approach	NOUN
crl-16479	261	12	to	to	ADP
crl-16479	261	13	library	library	NOUN
crl-16479	261	14	and	and	CCONJ
crl-16479	261	15	information	information	NOUN
crl-16479	261	16	services	service	NOUN
crl-16479	261	17	,	,	PUNCT
crl-16479	261	18	”	"	PUNCT
crl-16479	261	19	libraries	library	NOUN
crl-16479	261	20	unlimited	unlimited	ADJ
crl-16479	261	21	(	(	PUNCT
crl-16479	261	22	2004	2004	NUM
crl-16479	261	23	):	):	PUNCT
crl-16479	261	24	129	129	NUM
crl-16479	261	25	.	.	PUNCT
crl-16479	262	1	22	22	NUM
crl-16479	262	2	.	.	PUNCT
crl-16479	262	3	murfin	murfin	NOUN
crl-16479	262	4	and	and	CCONJ
crl-16479	262	5	bunge	bunge	NOUN
crl-16479	262	6	,	,	PUNCT
crl-16479	262	7	“	"	PUNCT
crl-16479	262	8	paraprofessionals	paraprofessional	NOUN
crl-16479	262	9	at	at	ADP
crl-16479	262	10	the	the	DET
crl-16479	262	11	reference	reference	NOUN
crl-16479	262	12	desk	desk	NOUN
crl-16479	262	13	,	,	PUNCT
crl-16479	262	14	”	"	PUNCT
crl-16479	262	15	10–14	10–14	NUM
crl-16479	262	16	;	;	PUNCT
crl-16479	262	17	halldorsson	halldorsson	NOUN
crl-16479	262	18	,	,	PUNCT
crl-16479	262	19	“	"	PUNCT
crl-16479	262	20	the	the	DET
crl-16479	262	21	performance	performance	NOUN
crl-16479	262	22	of	of	ADP
crl-16479	262	23	professionals	professional	NOUN
crl-16479	262	24	and	and	CCONJ
crl-16479	262	25	nonprofessionals	nonprofessional	NOUN
crl-16479	262	26	in	in	ADP
crl-16479	262	27	the	the	DET
crl-16479	262	28	reference	reference	NOUN
crl-16479	262	29	interview	interview	NOUN
crl-16479	262	30	,	,	PUNCT
crl-16479	262	31	”	"	PUNCT
crl-16479	262	32	385–95	385–95	NUM
crl-16479	262	33	.	.	X
crl-16479	263	1	23	23	NUM
crl-16479	263	2	.	.	PUNCT
crl-16479	264	1	halldorsson	halldorsson	PROPN
crl-16479	264	2	,	,	PUNCT
crl-16479	264	3	“	"	PUNCT
crl-16479	264	4	the	the	DET
crl-16479	264	5	performance	performance	NOUN
crl-16479	264	6	of	of	ADP
crl-16479	264	7	professionals	professional	NOUN
crl-16479	264	8	and	and	CCONJ
crl-16479	264	9	nonprofessionals	nonprofessional	NOUN
crl-16479	264	10	in	in	ADP
crl-16479	264	11	the	the	DET
crl-16479	264	12	reference	reference	NOUN
crl-16479	264	13	interview	interview	NOUN
crl-16479	264	14	,	,	PUNCT
crl-16479	264	15	”	"	PUNCT
crl-16479	264	16	393	393	NUM
crl-16479	264	17	.	.	PUNCT
crl-16479	264	18	24	24	NUM
crl-16479	264	19	.	.	PUNCT
crl-16479	265	1	ian	ian	PROPN
crl-16479	265	2	douglas	douglas	PROPN
crl-16479	265	3	,	,	PUNCT
crl-16479	265	4	“	"	PUNCT
crl-16479	265	5	reducing	reduce	VERB
crl-16479	265	6	failures	failure	NOUN
crl-16479	265	7	in	in	ADP
crl-16479	265	8	reference	reference	NOUN
crl-16479	265	9	service	service	NOUN
crl-16479	265	10	,	,	PUNCT
crl-16479	265	11	”	"	PUNCT
crl-16479	265	12	rq	rq	VERB
crl-16479	265	13	28	28	NUM
crl-16479	265	14	,	,	PUNCT
crl-16479	265	15	no	no	INTJ
crl-16479	265	16	.	.	NOUN
crl-16479	265	17	1	1	NUM
crl-16479	265	18	(	(	PUNCT
crl-16479	265	19	1988	1988	NUM
crl-16479	265	20	):	):	PUNCT
crl-16479	266	1	94–101	94–101	PROPN
crl-16479	266	2	;	;	PUNCT
crl-16479	266	3	christopher	christopher	PROPN
crl-16479	266	4	w.	w.	PROPN
crl-16479	266	5	nolan	nolan	PROPN
crl-16479	266	6	,	,	PUNCT
crl-16479	266	7	“	"	PUNCT
crl-16479	266	8	closing	close	VERB
crl-16479	266	9	the	the	DET
crl-16479	266	10	reference	reference	NOUN
crl-16479	266	11	interview	interview	NOUN
crl-16479	266	12	:	:	PUNCT
crl-16479	266	13	implications	implication	NOUN
crl-16479	266	14	for	for	ADP
crl-16479	266	15	policy	policy	NOUN
crl-16479	266	16	and	and	CCONJ
crl-16479	266	17	practice	practice	NOUN
crl-16479	266	18	,	,	PUNCT
crl-16479	266	19	”	"	PUNCT
crl-16479	266	20	rq	rq	VERB
crl-16479	266	21	31	31	NUM
crl-16479	266	22	,	,	PUNCT
crl-16479	266	23	no	no	INTJ
crl-16479	266	24	.	.	NOUN
crl-16479	266	25	4	4	NUM
crl-16479	266	26	(	(	PUNCT
crl-16479	266	27	1992	1992	NUM
crl-16479	266	28	):	):	PUNCT
crl-16479	266	29	513–23	513–23	NUM
crl-16479	266	30	;	;	PUNCT
crl-16479	266	31	david	david	PROPN
crl-16479	266	32	ward	ward	PROPN
crl-16479	266	33	,	,	PUNCT
crl-16479	266	34	“	"	PUNCT
crl-16479	266	35	measuring	measure	VERB
crl-16479	266	36	the	the	DET
crl-16479	266	37	completeness	completeness	NOUN
crl-16479	266	38	of	of	ADP
crl-16479	266	39	reference	reference	NOUN
crl-16479	266	40	transactions	transaction	NOUN
crl-16479	266	41	in	in	ADP
crl-16479	266	42	online	online	ADJ
crl-16479	266	43	chats	chat	NOUN
crl-16479	266	44	:	:	PUNCT
crl-16479	266	45	results	result	NOUN
crl-16479	266	46	of	of	ADP
crl-16479	266	47	an	an	DET
crl-16479	266	48	unobtrusive	unobtrusive	ADJ
crl-16479	266	49	study	study	NOUN
crl-16479	266	50	,	,	PUNCT
crl-16479	266	51	”	"	PUNCT
crl-16479	266	52	reference	reference	NOUN
crl-16479	266	53	&	&	CCONJ
crl-16479	266	54	user	user	NOUN
crl-16479	266	55	services	service	NOUN
crl-16479	266	56	quarterly	quarterly	ADV
crl-16479	266	57	44	44	NUM
crl-16479	266	58	,	,	PUNCT
crl-16479	266	59	no	no	INTJ
crl-16479	266	60	.	.	NOUN
crl-16479	266	61	1	1	NUM
crl-16479	266	62	(	(	PUNCT
crl-16479	266	63	2004	2004	NUM
crl-16479	266	64	):	):	PUNCT
crl-16479	266	65	46–56	46–56	NUM
crl-16479	266	66	,	,	PUNCT
crl-16479	266	67	doi:10.2307/20864287	doi:10.2307/20864287	NOUN
crl-16479	266	68	.	.	PUNCT
crl-16479	267	1	25	25	NUM
crl-16479	267	2	.	.	PUNCT
crl-16479	267	3	bella	bella	PROPN
crl-16479	267	4	karr	karr	PROPN
crl-16479	267	5	gerlich	gerlich	PROPN
crl-16479	267	6	,	,	PUNCT
crl-16479	267	7	“	"	PUNCT
crl-16479	267	8	the	the	DET
crl-16479	267	9	read	read	NOUN
crl-16479	267	10	scale	scale	NOUN
crl-16479	267	11	,	,	PUNCT
crl-16479	267	12	”	"	PUNCT
crl-16479	267	13	available	available	ADJ
crl-16479	267	14	online	online	ADV
crl-16479	267	15	at	at	ADP
crl-16479	267	16	http://readscale.org/read-scale	http://readscale.org/read-scale	NOUN
crl-16479	267	17	.	.	PUNCT
crl-16479	268	1	974	974	NUM
crl-16479	268	2	college	college	PROPN
crl-16479	268	3	&	&	CCONJ
crl-16479	268	4	research	research	PROPN
crl-16479	268	5	libraries	library	NOUN
crl-16479	268	6	november	november	PROPN
crl-16479	268	7	2015	2015	NUM
crl-16479	268	8	html	html	NOUN
crl-16479	268	9	[	[	X
crl-16479	268	10	accessed	access	VERB
crl-16479	268	11	7	7	NUM
crl-16479	268	12	september	september	NOUN
crl-16479	268	13	2014	2014	NUM
crl-16479	268	14	]	]	PUNCT
crl-16479	268	15	.	.	PUNCT
crl-16479	269	1	26	26	NUM
crl-16479	269	2	.	.	X
crl-16479	270	1	gerlich	gerlich	PROPN
crl-16479	270	2	and	and	CCONJ
crl-16479	270	3	berard	berard	PROPN
crl-16479	270	4	,	,	PUNCT
crl-16479	270	5	“	"	PUNCT
crl-16479	270	6	testing	test	VERB
crl-16479	270	7	the	the	DET
crl-16479	270	8	viability	viability	NOUN
crl-16479	270	9	of	of	ADP
crl-16479	270	10	the	the	DET
crl-16479	270	11	read	read	NOUN
crl-16479	270	12	scale	scale	NOUN
crl-16479	270	13	,	,	PUNCT
crl-16479	270	14	”	"	PUNCT
crl-16479	270	15	116–37	116–37	NUM
crl-16479	270	16	;	;	PUNCT
crl-16479	270	17	ward	ward	NOUN
crl-16479	270	18	and	and	CCONJ
crl-16479	270	19	phetteplace	phetteplace	NOUN
crl-16479	270	20	,	,	PUNCT
crl-16479	270	21	“	"	PUNCT
crl-16479	270	22	staffing	staffing	NOUN
crl-16479	270	23	by	by	ADP
crl-16479	270	24	design	design	NOUN
crl-16479	270	25	,	,	PUNCT
crl-16479	270	26	”	"	PUNCT
crl-16479	270	27	193–207	193–207	NUM
crl-16479	270	28	.	.	PUNCT
crl-16479	270	29	27	27	NUM
crl-16479	270	30	.	.	PUNCT
crl-16479	271	1	jeffrey	jeffrey	PROPN
crl-16479	271	2	w.	w.	PROPN
crl-16479	271	3	saint	saint	PROPN
crl-16479	271	4	clair	clair	PROPN
crl-16479	271	5	,	,	PUNCT
crl-16479	271	6	rao	rao	PROPN
crl-16479	271	7	aluri	aluri	PROPN
crl-16479	271	8	,	,	PUNCT
crl-16479	271	9	and	and	CCONJ
crl-16479	271	10	maureen	maureen	PROPN
crl-16479	271	11	pastine	pastine	PROPN
crl-16479	271	12	,	,	PUNCT
crl-16479	271	13	“	"	PUNCT
crl-16479	271	14	staffing	staff	VERB
crl-16479	271	15	the	the	DET
crl-16479	271	16	reference	reference	NOUN
crl-16479	271	17	desk	desk	NOUN
crl-16479	271	18	:	:	PUNCT
crl-16479	271	19	professionals	professional	NOUN
crl-16479	271	20	or	or	CCONJ
crl-16479	271	21	nonprofessionals	nonprofessional	NOUN
crl-16479	271	22	,	,	PUNCT
crl-16479	271	23	”	"	PUNCT
crl-16479	271	24	journal	journal	NOUN
crl-16479	271	25	of	of	ADP
crl-16479	271	26	academic	academic	ADJ
crl-16479	271	27	librarianship	librarianship	NOUN
crl-16479	271	28	3	3	NUM
crl-16479	271	29	,	,	PUNCT
crl-16479	271	30	no	no	INTJ
crl-16479	271	31	.	.	NOUN
crl-16479	271	32	3	3	NUM
crl-16479	271	33	(	(	PUNCT
crl-16479	271	34	1977	1977	NUM
crl-16479	271	35	):	):	PUNCT
crl-16479	271	36	149–53	149–53	NUM
crl-16479	271	37	.	.	PUNCT
crl-16479	272	1	28	28	NUM
crl-16479	272	2	.	.	PUNCT
crl-16479	273	1	william	william	PROPN
crl-16479	273	2	l.	l.	PROPN
crl-16479	273	3	whitson	whitson	PROPN
crl-16479	273	4	,	,	PUNCT
crl-16479	273	5	“	"	PUNCT
crl-16479	273	6	differentiated	differentiated	ADJ
crl-16479	273	7	service	service	NOUN
crl-16479	273	8	:	:	PUNCT
crl-16479	273	9	a	a	DET
crl-16479	273	10	new	new	ADJ
crl-16479	273	11	reference	reference	NOUN
crl-16479	273	12	model	model	NOUN
crl-16479	273	13	,	,	PUNCT
crl-16479	273	14	”	"	PUNCT
crl-16479	273	15	journal	journal	NOUN
crl-16479	273	16	of	of	ADP
crl-16479	273	17	academic	academic	ADJ
crl-16479	273	18	librarianship	librarianship	NOUN
crl-16479	273	19	21	21	NUM
crl-16479	273	20	,	,	PUNCT
crl-16479	273	21	no	no	INTJ
crl-16479	273	22	.	.	NOUN
crl-16479	273	23	2	2	NUM
crl-16479	273	24	(	(	PUNCT
crl-16479	273	25	1995	1995	NUM
crl-16479	273	26	):	):	PUNCT
crl-16479	273	27	103–11	103–11	NUM
crl-16479	273	28	.	.	PROPN
crl-16479	273	29	29	29	NUM
crl-16479	273	30	.	.	PUNCT
crl-16479	274	1	virginia	virginia	PROPN
crl-16479	274	2	massey	massey	PROPN
crl-16479	274	3	-	-	PUNCT
crl-16479	274	4	burzio	burzio	NOUN
crl-16479	274	5	,	,	PUNCT
crl-16479	274	6	“	"	PUNCT
crl-16479	274	7	rethinking	rethink	VERB
crl-16479	274	8	the	the	DET
crl-16479	274	9	reference	reference	NOUN
crl-16479	274	10	desk	desk	NOUN
crl-16479	274	11	,	,	PUNCT
crl-16479	274	12	”	"	PUNCT
crl-16479	274	13	in	in	ADP
crl-16479	274	14	rethinking	rethink	VERB
crl-16479	274	15	reference	reference	NOUN
crl-16479	274	16	in	in	ADP
crl-16479	274	17	academic	academic	ADJ
crl-16479	274	18	libraries	library	NOUN
crl-16479	274	19	,	,	PUNCT
crl-16479	274	20	ed	ed	NOUN
crl-16479	274	21	.	.	PUNCT
crl-16479	275	1	anne	anne	PROPN
crl-16479	275	2	grodzins	grodzins	PROPN
crl-16479	275	3	lipow	lipow	VERB
crl-16479	275	4	(	(	PUNCT
crl-16479	275	5	berkeley	berkeley	PROPN
crl-16479	275	6	,	,	PUNCT
crl-16479	275	7	calif	calif	PROPN
crl-16479	275	8	.	.	PUNCT
crl-16479	275	9	:	:	PUNCT
crl-16479	276	1	library	library	NOUN
crl-16479	276	2	solutions	solution	NOUN
crl-16479	276	3	press	press	NOUN
crl-16479	276	4	,	,	PUNCT
crl-16479	276	5	1992	1992	NUM
crl-16479	276	6	)	)	PUNCT
crl-16479	276	7	,	,	PUNCT
crl-16479	276	8	6	6	NUM
crl-16479	276	9	.	.	SYM
crl-16479	276	10	30	30	NUM
crl-16479	276	11	.	.	PUNCT
crl-16479	277	1	debbi	debbi	PROPN
crl-16479	277	2	dinkins	dinkins	PROPN
crl-16479	277	3	and	and	CCONJ
crl-16479	277	4	susan	susan	PROPN
crl-16479	277	5	m.	m.	PROPN
crl-16479	277	6	ryan	ryan	PROPN
crl-16479	277	7	,	,	PUNCT
crl-16479	277	8	“	"	PUNCT
crl-16479	277	9	measuring	measure	VERB
crl-16479	277	10	referrals	referral	NOUN
crl-16479	277	11	:	:	PUNCT
crl-16479	277	12	the	the	DET
crl-16479	277	13	use	use	NOUN
crl-16479	277	14	of	of	ADP
crl-16479	277	15	paraprofessionals	paraprofessional	NOUN
crl-16479	277	16	at	at	ADP
crl-16479	277	17	the	the	DET
crl-16479	277	18	reference	reference	NOUN
crl-16479	277	19	desk	desk	NOUN
crl-16479	277	20	,	,	PUNCT
crl-16479	277	21	”	"	PUNCT
crl-16479	277	22	journal	journal	NOUN
crl-16479	277	23	of	of	ADP
crl-16479	277	24	academic	academic	ADJ
crl-16479	277	25	librarianship	librarianship	NOUN
crl-16479	277	26	36	36	NUM
crl-16479	277	27	,	,	PUNCT
crl-16479	277	28	no	no	INTJ
crl-16479	277	29	.	.	NOUN
crl-16479	277	30	4	4	NUM
crl-16479	277	31	(	(	PUNCT
crl-16479	277	32	2010	2010	NUM
crl-16479	277	33	):	):	PUNCT
crl-16479	277	34	279–86	279–86	NUM
crl-16479	277	35	.	.	PUNCT
crl-16479	278	1	31	31	NUM
crl-16479	278	2	.	.	PUNCT
crl-16479	279	1	for	for	ADP
crl-16479	279	2	example	example	NOUN
crl-16479	279	3	:	:	PUNCT
crl-16479	279	4	bracke	bracke	NOUN
crl-16479	279	5	,	,	PUNCT
crl-16479	279	6	brewer	brewer	PROPN
crl-16479	279	7	,	,	PUNCT
crl-16479	279	8	huff	huff	NOUN
crl-16479	279	9	-	-	PUNCT
crl-16479	279	10	eibl	eibl	NOUN
crl-16479	279	11	,	,	PUNCT
crl-16479	279	12	lee	lee	PROPN
crl-16479	279	13	,	,	PUNCT
crl-16479	279	14	mitchell	mitchell	PROPN
crl-16479	279	15	,	,	PUNCT
crl-16479	279	16	and	and	CCONJ
crl-16479	279	17	ray	ray	NOUN
crl-16479	279	18	,	,	PUNCT
crl-16479	279	19	“	"	PUNCT
crl-16479	279	20	finding	find	VERB
crl-16479	279	21	information	information	NOUN
crl-16479	279	22	in	in	ADP
crl-16479	279	23	a	a	DET
crl-16479	279	24	new	new	ADJ
crl-16479	279	25	landscape	landscape	NOUN
crl-16479	279	26	,	,	PUNCT
crl-16479	279	27	”	"	PUNCT
crl-16479	279	28	248–67	248–67	NUM
crl-16479	279	29	;	;	PUNCT
crl-16479	279	30	ryan	ryan	ADJ
crl-16479	279	31	,	,	PUNCT
crl-16479	279	32	“	"	PUNCT
crl-16479	279	33	reference	reference	NOUN
crl-16479	279	34	transactions	transaction	NOUN
crl-16479	279	35	analysis	analysis	NOUN
crl-16479	279	36	,	,	PUNCT
crl-16479	279	37	”	"	PUNCT
crl-16479	279	38	389–99	389–99	NUM
crl-16479	279	39	;	;	PUNCT
crl-16479	279	40	patricia	patricia	PROPN
crl-16479	279	41	bravender	bravender	NOUN
crl-16479	279	42	,	,	PUNCT
crl-16479	279	43	colleen	colleen	PROPN
crl-16479	279	44	lyon	lyon	PROPN
crl-16479	279	45	,	,	PUNCT
crl-16479	279	46	and	and	CCONJ
crl-16479	279	47	anthony	anthony	PROPN
crl-16479	279	48	molaro	molaro	NOUN
crl-16479	279	49	,	,	PUNCT
crl-16479	279	50	“	"	PUNCT
crl-16479	279	51	should	should	AUX
crl-16479	279	52	chat	chat	VERB
crl-16479	279	53	reference	reference	NOUN
crl-16479	279	54	be	be	AUX
crl-16479	279	55	staffed	staff	VERB
crl-16479	279	56	by	by	ADP
crl-16479	279	57	librarians	librarian	NOUN
crl-16479	279	58	?	?	PUNCT
crl-16479	280	1	an	an	DET
crl-16479	280	2	assessment	assessment	NOUN
crl-16479	280	3	of	of	ADP
crl-16479	280	4	chat	chat	NOUN
crl-16479	280	5	reference	reference	NOUN
crl-16479	280	6	at	at	ADP
crl-16479	280	7	an	an	DET
crl-16479	280	8	academic	academic	ADJ
crl-16479	280	9	library	library	NOUN
crl-16479	280	10	using	use	VERB
crl-16479	280	11	libstats	libstat	NOUN
crl-16479	280	12	,	,	PUNCT
crl-16479	280	13	”	"	PUNCT
crl-16479	280	14	internet	internet	NOUN
crl-16479	280	15	reference	reference	NOUN
crl-16479	280	16	services	service	NOUN
crl-16479	280	17	quarterly	quarterly	ADV
crl-16479	280	18	16	16	NUM
crl-16479	280	19	,	,	PUNCT
crl-16479	280	20	no	no	INTJ
crl-16479	280	21	.	.	NOUN
crl-16479	280	22	3	3	NUM
crl-16479	280	23	(	(	PUNCT
crl-16479	280	24	2011	2011	NUM
crl-16479	280	25	):	):	PUNCT
crl-16479	280	26	111–27	111–27	NUM
crl-16479	280	27	.	.	PUNCT
crl-16479	281	1	32	32	NUM
crl-16479	281	2	.	.	PUNCT
crl-16479	282	1	bravender	bravender	PROPN
crl-16479	282	2	,	,	PUNCT
crl-16479	282	3	lyon	lyon	PROPN
crl-16479	282	4	,	,	PUNCT
crl-16479	282	5	and	and	CCONJ
crl-16479	282	6	molaro	molaro	NOUN
crl-16479	282	7	,	,	PUNCT
crl-16479	282	8	“	"	PUNCT
crl-16479	282	9	should	should	AUX
crl-16479	282	10	chat	chat	VERB
crl-16479	282	11	reference	reference	NOUN
crl-16479	282	12	be	be	AUX
crl-16479	282	13	staffed	staff	VERB
crl-16479	282	14	by	by	ADP
crl-16479	282	15	librarians	librarian	NOUN
crl-16479	282	16	?	?	PUNCT
crl-16479	282	17	”	"	PUNCT
crl-16479	282	18	111–27	111–27	NUM
crl-16479	282	19	;	;	PUNCT
crl-16479	282	20	gerlich	gerlich	PROPN
crl-16479	282	21	and	and	CCONJ
crl-16479	282	22	berard	berard	PROPN
crl-16479	282	23	,	,	PUNCT
crl-16479	282	24	“	"	PUNCT
crl-16479	282	25	testing	test	VERB
crl-16479	282	26	the	the	DET
crl-16479	282	27	viability	viability	NOUN
crl-16479	282	28	of	of	ADP
crl-16479	282	29	the	the	DET
crl-16479	282	30	read	read	NOUN
crl-16479	282	31	scale	scale	NOUN
crl-16479	282	32	,	,	PUNCT
crl-16479	282	33	”	"	PUNCT
crl-16479	282	34	116–37	116–37	NUM
crl-16479	282	35	;	;	PUNCT
crl-16479	282	36	ward	ward	NOUN
crl-16479	282	37	and	and	CCONJ
crl-16479	282	38	phetteplace	phetteplace	NOUN
crl-16479	282	39	,	,	PUNCT
crl-16479	282	40	“	"	PUNCT
crl-16479	282	41	staffing	staffing	NOUN
crl-16479	282	42	by	by	ADP
crl-16479	282	43	design	design	NOUN
crl-16479	282	44	,	,	PUNCT
crl-16479	282	45	”	"	PUNCT
crl-16479	282	46	193–207	193–207	NUM
crl-16479	282	47	.	.	PUNCT
crl-16479	282	48	33	33	NUM
crl-16479	282	49	.	.	PUNCT
crl-16479	283	1	ward	ward	NOUN
crl-16479	283	2	and	and	CCONJ
crl-16479	283	3	phetteplace	phetteplace	NOUN
crl-16479	283	4	,	,	PUNCT
crl-16479	283	5	“	"	PUNCT
crl-16479	283	6	staffing	staffing	NOUN
crl-16479	283	7	by	by	ADP
crl-16479	283	8	design	design	NOUN
crl-16479	283	9	,	,	PUNCT
crl-16479	283	10	”	"	PUNCT
crl-16479	283	11	193–207	193–207	NUM
crl-16479	283	12	.	.	PUNCT
crl-16479	283	13	34	34	NUM
crl-16479	283	14	.	.	PUNCT
crl-16479	283	15	bravender	bravender	PROPN
crl-16479	283	16	,	,	PUNCT
crl-16479	283	17	lyon	lyon	PROPN
crl-16479	283	18	,	,	PUNCT
crl-16479	283	19	and	and	CCONJ
crl-16479	283	20	molaro	molaro	NOUN
crl-16479	283	21	,	,	PUNCT
crl-16479	283	22	“	"	PUNCT
crl-16479	283	23	should	should	AUX
crl-16479	283	24	chat	chat	VERB
crl-16479	283	25	reference	reference	NOUN
crl-16479	283	26	be	be	AUX
crl-16479	283	27	staffed	staff	VERB
crl-16479	283	28	by	by	ADP
crl-16479	283	29	librarians	librarian	NOUN
crl-16479	283	30	?	?	PUNCT
crl-16479	283	31	”	"	PUNCT
crl-16479	283	32	111–27	111–27	NUM
crl-16479	283	33	.	.	PUNCT
crl-16479	284	1	35	35	NUM
crl-16479	284	2	.	.	PUNCT
crl-16479	285	1	marie	marie	PROPN
crl-16479	285	2	l.	l.	PROPN
crl-16479	285	3	radford	radford	PROPN
crl-16479	285	4	and	and	CCONJ
crl-16479	285	5	m.	m.	PROPN
crl-16479	285	6	kathleen	kathleen	PROPN
crl-16479	285	7	kern	kern	PROPN
crl-16479	285	8	,	,	PUNCT
crl-16479	285	9	“	"	PUNCT
crl-16479	285	10	a	a	DET
crl-16479	285	11	multiple	multiple	ADJ
crl-16479	285	12	-	-	PUNCT
crl-16479	285	13	case	case	NOUN
crl-16479	285	14	study	study	NOUN
crl-16479	285	15	investigation	investigation	NOUN
crl-16479	285	16	of	of	ADP
crl-16479	285	17	the	the	DET
crl-16479	285	18	discontinuation	discontinuation	NOUN
crl-16479	285	19	of	of	ADP
crl-16479	285	20	nine	nine	NUM
crl-16479	285	21	chat	chat	NOUN
crl-16479	285	22	reference	reference	NOUN
crl-16479	285	23	services	service	NOUN
crl-16479	285	24	,	,	PUNCT
crl-16479	285	25	”	"	PUNCT
crl-16479	285	26	library	library	NOUN
crl-16479	285	27	&	&	CCONJ
crl-16479	285	28	information	information	PROPN
crl-16479	285	29	science	science	PROPN
crl-16479	285	30	research	research	PROPN
crl-16479	285	31	28	28	NUM
crl-16479	285	32	(	(	PUNCT
crl-16479	285	33	2006	2006	NUM
crl-16479	285	34	):	):	PUNCT
crl-16479	285	35	527	527	NUM
crl-16479	285	36	.	.	X
crl-16479	286	1	36	36	NUM
crl-16479	286	2	.	.	PUNCT
crl-16479	286	3	ward	ward	NOUN
crl-16479	286	4	and	and	CCONJ
crl-16479	286	5	phetteplace	phetteplace	NOUN
crl-16479	286	6	,	,	PUNCT
crl-16479	286	7	“	"	PUNCT
crl-16479	286	8	staffing	staffing	NOUN
crl-16479	286	9	by	by	ADP
crl-16479	286	10	design	design	NOUN
crl-16479	286	11	,	,	PUNCT
crl-16479	286	12	”	"	PUNCT
crl-16479	286	13	193–207	193–207	NUM
crl-16479	286	14	.	.	PUNCT
crl-16479	286	15	37	37	NUM
crl-16479	286	16	.	.	PUNCT
crl-16479	287	1	because	because	SCONJ
crl-16479	287	2	of	of	ADP
crl-16479	287	3	the	the	DET
crl-16479	287	4	differences	difference	NOUN
crl-16479	287	5	in	in	ADP
crl-16479	287	6	sample	sample	NOUN
crl-16479	287	7	sizes	size	NOUN
crl-16479	287	8	among	among	ADP
crl-16479	287	9	the	the	DET
crl-16479	287	10	studies	study	NOUN
crl-16479	287	11	,	,	PUNCT
crl-16479	287	12	we	we	PRON
crl-16479	287	13	used	use	VERB
crl-16479	287	14	weighted	weight	VERB
crl-16479	287	15	averages	average	NOUN
crl-16479	287	16	to	to	PART
crl-16479	287	17	report	report	VERB
crl-16479	287	18	and	and	CCONJ
crl-16479	287	19	analyze	analyze	VERB
crl-16479	287	20	findings	finding	NOUN
crl-16479	287	21	.	.	PUNCT
crl-16479	288	1	38	38	NUM
crl-16479	288	2	.	.	PUNCT
crl-16479	289	1	lynn	lynn	PROPN
crl-16479	289	2	s.	s.	PROPN
crl-16479	289	3	connaway	connaway	PROPN
crl-16479	289	4	,	,	PUNCT
crl-16479	289	5	timothy	timothy	PROPN
crl-16479	289	6	j.	j.	PROPN
crl-16479	289	7	dickey	dickey	PROPN
crl-16479	289	8	,	,	PUNCT
crl-16479	289	9	and	and	CCONJ
crl-16479	289	10	marie	marie	PROPN
crl-16479	289	11	l.	l.	PROPN
crl-16479	289	12	radford	radford	PROPN
crl-16479	289	13	,	,	PUNCT
crl-16479	289	14	“	"	PUNCT
crl-16479	289	15	‘	'	PUNCT
crl-16479	289	16	if	if	SCONJ
crl-16479	289	17	it	it	PRON
crl-16479	289	18	is	be	AUX
crl-16479	289	19	too	too	ADV
crl-16479	289	20	inconvenient	inconvenient	ADJ
crl-16479	289	21	i	i	PRON
crl-16479	289	22	’m	’m	AUX
crl-16479	289	23	not	not	PART
crl-16479	289	24	going	go	VERB
crl-16479	289	25	after	after	ADP
crl-16479	289	26	it	it	PRON
crl-16479	289	27	’	'	PUNCT
crl-16479	289	28	:	:	PUNCT
crl-16479	289	29	convenience	convenience	NOUN
crl-16479	289	30	as	as	ADP
crl-16479	289	31	a	a	DET
crl-16479	289	32	critical	critical	ADJ
crl-16479	289	33	factor	factor	NOUN
crl-16479	289	34	in	in	ADP
crl-16479	289	35	information	information	NOUN
crl-16479	289	36	-	-	PUNCT
crl-16479	289	37	seeking	seek	VERB
crl-16479	289	38	behaviors	behavior	NOUN
crl-16479	289	39	,	,	PUNCT
crl-16479	289	40	”	"	PUNCT
crl-16479	289	41	library	library	NOUN
crl-16479	289	42	&	&	CCONJ
crl-16479	289	43	information	information	PROPN
crl-16479	289	44	science	science	PROPN
crl-16479	289	45	research	research	PROPN
crl-16479	289	46	33	33	NUM
crl-16479	289	47	,	,	PUNCT
crl-16479	289	48	no	no	INTJ
crl-16479	289	49	.	.	NOUN
crl-16479	289	50	3	3	NUM
crl-16479	289	51	(	(	PUNCT
crl-16479	289	52	2011	2011	NUM
crl-16479	289	53	):	):	PUNCT
crl-16479	289	54	187	187	NUM
crl-16479	289	55	-	-	SYM
crl-16479	289	56	88	88	NUM
crl-16479	289	57	.	.	PUNCT
crl-16479	289	58	39	39	NUM
crl-16479	289	59	.	.	PUNCT
crl-16479	290	1	ibid	ibid	NOUN
crl-16479	290	2	.	.	PUNCT
crl-16479	291	1	40	40	NUM
crl-16479	291	2	.	.	PUNCT
crl-16479	291	3	oakleaf	oakleaf	NOUN
crl-16479	291	4	and	and	CCONJ
crl-16479	291	5	vanscoy	vanscoy	NOUN
crl-16479	291	6	,	,	PUNCT
crl-16479	291	7	“	"	PUNCT
crl-16479	291	8	instructional	instructional	ADJ
crl-16479	291	9	strategies	strategy	NOUN
crl-16479	291	10	for	for	ADP
crl-16479	291	11	digital	digital	ADJ
crl-16479	291	12	reference	reference	NOUN
crl-16479	291	13	,	,	PUNCT
crl-16479	291	14	”	"	PUNCT
crl-16479	291	15	381	381	NUM
crl-16479	291	16	;	;	PUNCT
crl-16479	291	17	lesley	lesley	PROPN
crl-16479	291	18	m.	m.	PROPN
crl-16479	291	19	moyo	moyo	PROPN
crl-16479	291	20	,	,	PUNCT
crl-16479	291	21	“	"	PUNCT
crl-16479	291	22	virtual	virtual	ADJ
crl-16479	291	23	reference	reference	NOUN
crl-16479	291	24	services	service	NOUN
crl-16479	291	25	and	and	CCONJ
crl-16479	291	26	instruction	instruction	NOUN
crl-16479	291	27	:	:	PUNCT
crl-16479	291	28	an	an	DET
crl-16479	291	29	assessment	assessment	NOUN
crl-16479	291	30	,	,	PUNCT
crl-16479	291	31	”	"	PUNCT
crl-16479	291	32	reference	reference	NOUN
crl-16479	291	33	librarian	librarian	NOUN
crl-16479	291	34	46	46	NUM
crl-16479	291	35	,	,	PUNCT
crl-16479	291	36	no	no	INTJ
crl-16479	291	37	.	.	NOUN
crl-16479	292	1	95/96	95/96	NUM
crl-16479	292	2	(	(	PUNCT
crl-16479	292	3	2006	2006	NUM
crl-16479	292	4	):	):	PUNCT
crl-16479	292	5	213–30	213–30	NUM
crl-16479	292	6	.	.	PUNCT
crl-16479	293	1	41	41	NUM
crl-16479	293	2	.	.	PUNCT
crl-16479	294	1	vicky	vicky	PROPN
crl-16479	294	2	duncan	duncan	PROPN
crl-16479	294	3	and	and	CCONJ
crl-16479	294	4	angie	angie	PROPN
crl-16479	294	5	gerrard	gerrard	PROPN
crl-16479	294	6	,	,	PUNCT
crl-16479	294	7	“	"	PUNCT
crl-16479	294	8	all	all	PRON
crl-16479	294	9	together	together	ADV
crl-16479	294	10	now	now	ADV
crl-16479	294	11	!	!	PUNCT
crl-16479	295	1	integrating	integrate	VERB
crl-16479	295	2	virtual	virtual	ADJ
crl-16479	295	3	reference	reference	NOUN
crl-16479	295	4	in	in	ADP
crl-16479	295	5	the	the	DET
crl-16479	295	6	academic	academic	ADJ
crl-16479	295	7	library	library	NOUN
crl-16479	295	8	,	,	PUNCT
crl-16479	295	9	”	"	PUNCT
crl-16479	295	10	reference	reference	NOUN
crl-16479	295	11	&	&	CCONJ
crl-16479	295	12	user	user	NOUN
crl-16479	295	13	services	service	NOUN
crl-16479	295	14	quarterly	quarterly	ADV
crl-16479	295	15	50	50	NUM
crl-16479	295	16	,	,	PUNCT
crl-16479	295	17	no	no	INTJ
crl-16479	295	18	.	.	NOUN
crl-16479	295	19	3	3	NUM
crl-16479	295	20	(	(	PUNCT
crl-16479	295	21	2011	2011	NUM
crl-16479	295	22	):	):	PUNCT
crl-16479	295	23	280–92	280–92	NOUN
crl-16479	295	24	.	.	PUNCT
crl-16479	296	1	42	42	NUM
crl-16479	296	2	.	.	PUNCT
crl-16479	297	1	carol	carol	PROPN
crl-16479	297	2	c.	c.	PROPN
crl-16479	297	3	kuhlthau	kuhlthau	PROPN
crl-16479	297	4	,	,	PUNCT
crl-16479	297	5	“	"	PUNCT
crl-16479	297	6	rethinking	rethink	VERB
crl-16479	297	7	the	the	DET
crl-16479	297	8	2000	2000	NUM
crl-16479	297	9	acrl	acrl	NOUN
crl-16479	297	10	standards	standard	NOUN
crl-16479	297	11	:	:	PUNCT
crl-16479	297	12	some	some	DET
crl-16479	297	13	things	thing	NOUN
crl-16479	297	14	to	to	PART
crl-16479	297	15	consider	consider	VERB
crl-16479	297	16	,	,	PUNCT
crl-16479	297	17	”	"	PUNCT
crl-16479	297	18	communications	communication	NOUN
crl-16479	297	19	in	in	ADP
crl-16479	297	20	information	information	NOUN
crl-16479	297	21	literacy	literacy	NOUN
crl-16479	297	22	7	7	NUM
crl-16479	297	23	,	,	PUNCT
crl-16479	297	24	no	no	INTJ
crl-16479	297	25	.	.	NOUN
crl-16479	297	26	2	2	NUM
crl-16479	297	27	(	(	PUNCT
crl-16479	297	28	2013	2013	NUM
crl-16479	297	29	):	):	PUNCT
crl-16479	297	30	95	95	NUM
crl-16479	297	31	.	.	PUNCT
crl-16479	298	1	43	43	NUM
crl-16479	298	2	.	.	PUNCT
crl-16479	299	1	kara	kara	PROPN
crl-16479	299	2	malenfant	malenfant	PROPN
crl-16479	299	3	,	,	PUNCT
crl-16479	299	4	“	"	PUNCT
crl-16479	299	5	acrl	acrl	PROPN
crl-16479	299	6	seeks	seek	VERB
crl-16479	299	7	feedback	feedback	NOUN
crl-16479	299	8	on	on	ADP
crl-16479	299	9	revised	revise	VERB
crl-16479	299	10	framework	framework	NOUN
crl-16479	299	11	for	for	ADP
crl-16479	299	12	information	information	NOUN
crl-16479	299	13	literacy	literacy	NOUN
crl-16479	299	14	for	for	ADP
crl-16479	299	15	higher	high	ADJ
crl-16479	299	16	education	education	NOUN
crl-16479	299	17	,	,	PUNCT
crl-16479	299	18	”	"	PUNCT
crl-16479	299	19	available	available	ADJ
crl-16479	299	20	online	online	ADV
crl-16479	299	21	at	at	ADP
crl-16479	299	22	www.acrl.ala.org/acrlinsider/archives/8911	www.acrl.ala.org/acrlinsider/archives/8911	NOUN
crl-16479	300	1	[	[	X
crl-16479	300	2	accessed	access	VERB
crl-16479	300	3	7	7	NUM
crl-16479	300	4	september	september	NOUN
crl-16479	300	5	2014	2014	NUM
crl-16479	300	6	]	]	PUNCT
crl-16479	300	7	.	.	PUNCT