id	sid	tid	token	lemma	pos
crl-16592	1	1	359	359	NUM
crl-16592	1	2	measuring	measure	VERB
crl-16592	1	3	perceptual	perceptual	NOUN
crl-16592	1	4	(	(	PUNCT
crl-16592	1	5	in	in	ADP
crl-16592	1	6	)	)	PUNCT
crl-16592	1	7	congruence	congruence	NOUN
crl-16592	1	8	between	between	ADP
crl-16592	1	9	information	information	NOUN
crl-16592	1	10	service	service	NOUN
crl-16592	1	11	providers	provider	NOUN
crl-16592	1	12	and	and	CCONJ
crl-16592	1	13	users	user	NOUN
crl-16592	1	14	crystal	crystal	PROPN
crl-16592	1	15	boyce	boyce	PROPN
crl-16592	1	16	*	*	PROPN
crl-16592	1	17	library	library	ADJ
crl-16592	1	18	quality	quality	NOUN
crl-16592	1	19	is	be	AUX
crl-16592	1	20	no	no	ADV
crl-16592	1	21	longer	long	ADV
crl-16592	1	22	evaluated	evaluate	VERB
crl-16592	1	23	solely	solely	ADV
crl-16592	1	24	on	on	ADP
crl-16592	1	25	the	the	DET
crl-16592	1	26	value	value	NOUN
crl-16592	1	27	of	of	ADP
crl-16592	1	28	its	its	PRON
crl-16592	1	29	collections	collection	NOUN
crl-16592	1	30	,	,	PUNCT
crl-16592	1	31	as	as	SCONJ
crl-16592	1	32	user	user	NOUN
crl-16592	1	33	perceptions	perception	NOUN
crl-16592	1	34	of	of	ADP
crl-16592	1	35	service	service	NOUN
crl-16592	1	36	quality	quality	NOUN
crl-16592	1	37	play	play	VERB
crl-16592	1	38	an	an	DET
crl-16592	1	39	increasingly	increasingly	ADV
crl-16592	1	40	important	important	ADJ
crl-16592	1	41	role	role	NOUN
crl-16592	1	42	in	in	ADP
crl-16592	1	43	defining	define	VERB
crl-16592	1	44	overall	overall	ADJ
crl-16592	1	45	library	library	ADJ
crl-16592	1	46	value	value	NOUN
crl-16592	1	47	.	.	PUNCT
crl-16592	2	1	this	this	DET
crl-16592	2	2	paper	paper	NOUN
crl-16592	2	3	presents	present	VERB
crl-16592	2	4	a	a	DET
crl-16592	2	5	retooling	retooling	NOUN
crl-16592	2	6	of	of	ADP
crl-16592	2	7	the	the	DET
crl-16592	2	8	libqual+	libqual+	ADP
crl-16592	2	9	survey	survey	NOUN
crl-16592	2	10	instrument	instrument	NOUN
crl-16592	2	11	,	,	PUNCT
crl-16592	2	12	blending	blend	VERB
crl-16592	2	13	the	the	DET
crl-16592	2	14	gap	gap	NOUN
crl-16592	2	15	measurement	measurement	NOUN
crl-16592	2	16	model	model	NOUN
crl-16592	2	17	with	with	ADP
crl-16592	2	18	perceptual	perceptual	ADJ
crl-16592	2	19	congruence	congruence	PROPN
crl-16592	2	20	model	model	NOUN
crl-16592	2	21	studies	study	NOUN
crl-16592	2	22	from	from	ADP
crl-16592	2	23	information	information	NOUN
crl-16592	2	24	systems	system	NOUN
crl-16592	2	25	management	management	NOUN
crl-16592	2	26	research	research	NOUN
crl-16592	2	27	.	.	PUNCT
crl-16592	3	1	the	the	DET
crl-16592	3	2	new	new	ADJ
crl-16592	3	3	survey	survey	NOUN
crl-16592	3	4	instrument	instrument	NOUN
crl-16592	3	5	redefines	redefine	VERB
crl-16592	3	6	service	service	NOUN
crl-16592	3	7	desk	desk	NOUN
crl-16592	3	8	assessment	assessment	NOUN
crl-16592	3	9	by	by	ADP
crl-16592	3	10	taking	take	VERB
crl-16592	3	11	into	into	ADP
crl-16592	3	12	consideration	consideration	NOUN
crl-16592	3	13	the	the	DET
crl-16592	3	14	perspectives	perspective	NOUN
crl-16592	3	15	of	of	ADP
crl-16592	3	16	both	both	DET
crl-16592	3	17	service	service	NOUN
crl-16592	3	18	users	user	NOUN
crl-16592	3	19	and	and	CCONJ
crl-16592	3	20	of	of	ADP
crl-16592	3	21	service	service	NOUN
crl-16592	3	22	providers	provider	NOUN
crl-16592	3	23	,	,	PUNCT
crl-16592	3	24	to	to	PART
crl-16592	3	25	help	help	VERB
crl-16592	3	26	service	service	NOUN
crl-16592	3	27	providers	provider	NOUN
crl-16592	3	28	gain	gain	VERB
crl-16592	3	29	a	a	DET
crl-16592	3	30	more	more	ADV
crl-16592	3	31	robust	robust	ADJ
crl-16592	3	32	sense	sense	NOUN
crl-16592	3	33	of	of	ADP
crl-16592	3	34	service	service	NOUN
crl-16592	3	35	quality	quality	NOUN
crl-16592	3	36	.	.	PUNCT
crl-16592	4	1	introduction	introduction	NOUN
crl-16592	4	2	for	for	ADP
crl-16592	4	3	decades	decade	NOUN
crl-16592	4	4	,	,	PUNCT
crl-16592	4	5	libraries	library	NOUN
crl-16592	4	6	have	have	AUX
crl-16592	4	7	been	be	AUX
crl-16592	4	8	studying	study	VERB
crl-16592	4	9	how	how	SCONJ
crl-16592	4	10	people	people	NOUN
crl-16592	4	11	use	use	VERB
crl-16592	4	12	and	and	CCONJ
crl-16592	4	13	are	be	AUX
crl-16592	4	14	satisfied	satisfied	ADJ
crl-16592	4	15	with	with	ADP
crl-16592	4	16	their	their	PRON
crl-16592	4	17	use	use	NOUN
crl-16592	4	18	of	of	ADP
crl-16592	4	19	library	library	ADJ
crl-16592	4	20	facilities	facility	NOUN
crl-16592	4	21	,	,	PUNCT
crl-16592	4	22	collections	collection	NOUN
crl-16592	4	23	,	,	PUNCT
crl-16592	4	24	tools	tool	NOUN
crl-16592	4	25	,	,	PUNCT
crl-16592	4	26	and	and	CCONJ
crl-16592	4	27	personnel	personnel	NOUN
crl-16592	4	28	.	.	PUNCT
crl-16592	5	1	research	research	NOUN
crl-16592	5	2	methodologies	methodology	NOUN
crl-16592	5	3	are	be	AUX
crl-16592	5	4	varied	varied	ADJ
crl-16592	5	5	,	,	PUNCT
crl-16592	5	6	including	include	VERB
crl-16592	5	7	user	user	NOUN
crl-16592	5	8	satisfaction	satisfaction	NOUN
crl-16592	5	9	surveys	survey	NOUN
crl-16592	5	10	,	,	PUNCT
crl-16592	5	11	focus	focus	NOUN
crl-16592	5	12	group	group	NOUN
crl-16592	5	13	meetings	meeting	NOUN
crl-16592	5	14	,	,	PUNCT
crl-16592	5	15	unobtrusive	unobtrusive	ADJ
crl-16592	5	16	evaluations,1	evaluations,1	ADJ
crl-16592	5	17	and	and	CCONJ
crl-16592	5	18	ethnographic	ethnographic	ADJ
crl-16592	5	19	studies.2	studies.2	PROPN
crl-16592	5	20	as	as	SCONJ
crl-16592	5	21	no	no	DET
crl-16592	5	22	one	one	NUM
crl-16592	5	23	methodology	methodology	NOUN
crl-16592	5	24	can	can	AUX
crl-16592	5	25	fulfill	fulfill	VERB
crl-16592	5	26	all	all	PRON
crl-16592	5	27	of	of	ADP
crl-16592	5	28	a	a	DET
crl-16592	5	29	library	library	NOUN
crl-16592	5	30	’s	’s	PART
crl-16592	5	31	assessment	assessment	NOUN
crl-16592	5	32	needs	need	NOUN
crl-16592	5	33	,	,	PUNCT
crl-16592	5	34	employing	employ	VERB
crl-16592	5	35	a	a	DET
crl-16592	5	36	variety	variety	NOUN
crl-16592	5	37	of	of	ADP
crl-16592	5	38	assessment	assessment	NOUN
crl-16592	5	39	tools	tool	NOUN
crl-16592	5	40	is	be	AUX
crl-16592	5	41	essential	essential	ADJ
crl-16592	5	42	to	to	ADP
crl-16592	5	43	gaining	gain	VERB
crl-16592	5	44	the	the	DET
crl-16592	5	45	fullest	full	ADJ
crl-16592	5	46	understanding	understanding	NOUN
crl-16592	5	47	of	of	ADP
crl-16592	5	48	user	user	NOUN
crl-16592	5	49	needs	need	NOUN
crl-16592	5	50	,	,	PUNCT
crl-16592	5	51	expectations	expectation	NOUN
crl-16592	5	52	,	,	PUNCT
crl-16592	5	53	and	and	CCONJ
crl-16592	5	54	perceptions	perception	NOUN
crl-16592	5	55	,	,	PUNCT
crl-16592	5	56	especially	especially	ADV
crl-16592	5	57	given	give	VERB
crl-16592	5	58	the	the	DET
crl-16592	5	59	interconnectedness	interconnectedness	NOUN
crl-16592	5	60	of	of	ADP
crl-16592	5	61	library	library	NOUN
crl-16592	5	62	services	service	NOUN
crl-16592	5	63	,	,	PUNCT
crl-16592	5	64	collections	collection	NOUN
crl-16592	5	65	,	,	PUNCT
crl-16592	5	66	and	and	CCONJ
crl-16592	5	67	spaces	space	NOUN
crl-16592	5	68	.	.	PUNCT
crl-16592	6	1	as	as	ADP
crl-16592	6	2	a	a	DET
crl-16592	6	3	primary	primary	ADJ
crl-16592	6	4	service	service	NOUN
crl-16592	6	5	point	point	NOUN
crl-16592	6	6	,	,	PUNCT
crl-16592	6	7	the	the	DET
crl-16592	6	8	reference	reference	NOUN
crl-16592	6	9	desk	desk	NOUN
crl-16592	6	10	has	have	AUX
crl-16592	6	11	been	be	AUX
crl-16592	6	12	the	the	DET
crl-16592	6	13	focus	focus	NOUN
crl-16592	6	14	of	of	ADP
crl-16592	6	15	evaluation	evaluation	NOUN
crl-16592	6	16	studies	study	NOUN
crl-16592	6	17	since	since	SCONJ
crl-16592	6	18	the	the	DET
crl-16592	6	19	1970s.3	1970s.3	NOUN
crl-16592	6	20	several	several	ADJ
crl-16592	6	21	early	early	ADJ
crl-16592	6	22	service	service	NOUN
crl-16592	6	23	desk	desk	NOUN
crl-16592	6	24	quality	quality	NOUN
crl-16592	6	25	studies	study	NOUN
crl-16592	6	26	suggest	suggest	VERB
crl-16592	6	27	users	user	NOUN
crl-16592	6	28	are	be	AUX
crl-16592	6	29	satisfied	satisfied	ADJ
crl-16592	6	30	with	with	ADP
crl-16592	6	31	their	their	PRON
crl-16592	6	32	experiences	experience	NOUN
crl-16592	6	33	as	as	ADV
crl-16592	6	34	long	long	ADV
crl-16592	6	35	as	as	SCONJ
crl-16592	6	36	the	the	DET
crl-16592	6	37	experience	experience	NOUN
crl-16592	6	38	itself	itself	PRON
crl-16592	6	39	is	be	AUX
crl-16592	6	40	pleasant,4	pleasant,4	NOUN
crl-16592	6	41	yet	yet	ADV
crl-16592	6	42	these	these	DET
crl-16592	6	43	same	same	ADJ
crl-16592	6	44	studies	study	NOUN
crl-16592	6	45	reflect	reflect	VERB
crl-16592	6	46	on	on	ADP
crl-16592	6	47	service	service	NOUN
crl-16592	6	48	provider	provider	NOUN
crl-16592	6	49	concerns	concern	NOUN
crl-16592	6	50	that	that	PRON
crl-16592	6	51	correct	correct	ADJ
crl-16592	6	52	and	and	CCONJ
crl-16592	6	53	full	full	ADJ
crl-16592	6	54	answers	answer	NOUN
crl-16592	6	55	are	be	AUX
crl-16592	6	56	not	not	PART
crl-16592	6	57	provided	provide	VERB
crl-16592	6	58	during	during	ADP
crl-16592	6	59	reference	reference	NOUN
crl-16592	6	60	transactions	transaction	NOUN
crl-16592	6	61	.	.	PUNCT
crl-16592	7	1	when	when	SCONJ
crl-16592	7	2	these	these	DET
crl-16592	7	3	studies	study	NOUN
crl-16592	7	4	are	be	AUX
crl-16592	7	5	done	do	VERB
crl-16592	7	6	at	at	ADP
crl-16592	7	7	institutions	institution	NOUN
crl-16592	7	8	where	where	SCONJ
crl-16592	7	9	mixed	mixed	ADJ
crl-16592	7	10	staffing	staffing	NOUN
crl-16592	7	11	models	model	NOUN
crl-16592	7	12	are	be	AUX
crl-16592	7	13	used	use	VERB
crl-16592	7	14	at	at	ADP
crl-16592	7	15	reference	reference	NOUN
crl-16592	7	16	desks	desk	NOUN
crl-16592	7	17	,	,	PUNCT
crl-16592	7	18	the	the	DET
crl-16592	7	19	concerns	concern	NOUN
crl-16592	7	20	about	about	ADP
crl-16592	7	21	answer	answer	NOUN
crl-16592	7	22	accuracy	accuracy	NOUN
crl-16592	7	23	are	be	AUX
crl-16592	7	24	even	even	ADV
crl-16592	7	25	more	more	ADJ
crl-16592	7	26	emphasized.5	emphasized.5	PROPN
crl-16592	7	27	the	the	DET
crl-16592	7	28	question	question	NOUN
crl-16592	7	29	is	be	AUX
crl-16592	7	30	further	far	ADV
crl-16592	7	31	complicated	complicated	ADJ
crl-16592	7	32	when	when	SCONJ
crl-16592	7	33	one	one	PRON
crl-16592	7	34	considers	consider	VERB
crl-16592	7	35	current	current	ADJ
crl-16592	7	36	trends	trend	NOUN
crl-16592	7	37	in	in	ADP
crl-16592	7	38	reference	reference	NOUN
crl-16592	7	39	librarianship	librarianship	NOUN
crl-16592	7	40	—	—	PUNCT
crl-16592	7	41	that	that	SCONJ
crl-16592	7	42	fewer	few	ADJ
crl-16592	7	43	and	and	CCONJ
crl-16592	7	44	fewer	few	ADJ
crl-16592	7	45	queries	query	NOUN
crl-16592	7	46	are	be	AUX
crl-16592	7	47	being	be	AUX
crl-16592	7	48	put	put	VERB
crl-16592	7	49	to	to	ADP
crl-16592	7	50	the	the	DET
crl-16592	7	51	desk	desk	NOUN
crl-16592	7	52	but	but	CCONJ
crl-16592	7	53	that	that	SCONJ
crl-16592	7	54	those	those	DET
crl-16592	7	55	queries	query	NOUN
crl-16592	7	56	are	be	AUX
crl-16592	7	57	increasingly	increasingly	ADV
crl-16592	7	58	complicated.6	complicated.6	ADJ
crl-16592	7	59	further	far	ADV
crl-16592	7	60	,	,	PUNCT
crl-16592	7	61	more	more	ADJ
crl-16592	7	62	and	and	CCONJ
crl-16592	7	63	more	more	ADJ
crl-16592	7	64	libraries	library	NOUN
crl-16592	7	65	are	be	AUX
crl-16592	7	66	experimenting	experiment	VERB
crl-16592	7	67	with	with	ADP
crl-16592	7	68	combined	combine	VERB
crl-16592	7	69	service	service	NOUN
crl-16592	7	70	desks	desk	NOUN
crl-16592	7	71	,	,	PUNCT
crl-16592	7	72	including	include	VERB
crl-16592	7	73	collaborations	collaboration	NOUN
crl-16592	7	74	with	with	ADP
crl-16592	7	75	information	information	NOUN
crl-16592	7	76	technology	technology	NOUN
crl-16592	7	77	desks7	desks7	NOUN
crl-16592	7	78	as	as	ADP
crl-16592	7	79	a	a	DET
crl-16592	7	80	result	result	NOUN
crl-16592	7	81	of	of	ADP
crl-16592	7	82	internal	internal	ADJ
crl-16592	7	83	and	and	CCONJ
crl-16592	7	84	external	external	ADJ
crl-16592	7	85	pressures	pressure	NOUN
crl-16592	7	86	such	such	ADJ
crl-16592	7	87	as	as	ADP
crl-16592	7	88	increased	increase	VERB
crl-16592	7	89	demands	demand	NOUN
crl-16592	7	90	on	on	ADP
crl-16592	7	91	librarian	librarian	ADJ
crl-16592	7	92	time	time	NOUN
crl-16592	7	93	,	,	PUNCT
crl-16592	7	94	decreased	decrease	VERB
crl-16592	7	95	budgets	budget	NOUN
crl-16592	7	96	,	,	PUNCT
crl-16592	7	97	and	and	CCONJ
crl-16592	7	98	a	a	DET
crl-16592	7	99	need	need	NOUN
crl-16592	7	100	to	to	PART
crl-16592	7	101	diversify	diversify	VERB
crl-16592	7	102	services	service	NOUN
crl-16592	7	103	to	to	PART
crl-16592	7	104	meet	meet	VERB
crl-16592	7	105	the	the	DET
crl-16592	7	106	changing	change	VERB
crl-16592	7	107	needs	need	NOUN
crl-16592	7	108	of	of	ADP
crl-16592	7	109	users	user	NOUN
crl-16592	7	110	.	.	PUNCT
crl-16592	8	1	between	between	ADP
crl-16592	8	2	fall	fall	NOUN
crl-16592	8	3	2012	2012	NUM
crl-16592	8	4	and	and	CCONJ
crl-16592	8	5	spring	spring	NOUN
crl-16592	8	6	2015	2015	NUM
crl-16592	8	7	,	,	PUNCT
crl-16592	8	8	the	the	DET
crl-16592	8	9	help@ames	help@ame	NOUN
crl-16592	8	10	desk	desk	NOUN
crl-16592	8	11	at	at	ADP
crl-16592	8	12	illinois	illinois	PROPN
crl-16592	8	13	wesleyan	wesleyan	PROPN
crl-16592	8	14	university	university	PROPN
crl-16592	8	15	’s	’s	PART
crl-16592	8	16	ames	ames	PROPN
crl-16592	8	17	library	library	PROPN
crl-16592	8	18	was	be	AUX
crl-16592	8	19	the	the	DET
crl-16592	8	20	first	first	ADJ
crl-16592	8	21	stop	stop	NOUN
crl-16592	8	22	for	for	ADP
crl-16592	8	23	information	information	NOUN
crl-16592	8	24	,	,	PUNCT
crl-16592	8	25	research	research	NOUN
crl-16592	8	26	,	,	PUNCT
crl-16592	8	27	and	and	CCONJ
crl-16592	8	28	technology	technology	NOUN
crl-16592	8	29	*	*	PUNCT
crl-16592	8	30	 	 	SPACE
crl-16592	8	31	crystal	crystal	PROPN
crl-16592	8	32	boyce	boyce	PROPN
crl-16592	8	33	is	be	AUX
crl-16592	8	34	assistant	assistant	ADJ
crl-16592	8	35	professor	professor	NOUN
crl-16592	8	36	in	in	ADP
crl-16592	8	37	the	the	DET
crl-16592	8	38	ames	ame	NOUN
crl-16592	8	39	library	library	NOUN
crl-16592	8	40	at	at	ADP
crl-16592	8	41	illinois	illinois	PROPN
crl-16592	8	42	wesleyan	wesleyan	PROPN
crl-16592	8	43	university	university	PROPN
crl-16592	8	44	;	;	PUNCT
crl-16592	8	45	e	e	X
crl-16592	8	46	-	-	NOUN
crl-16592	8	47	mail	mail	NOUN
crl-16592	8	48	:	:	PUNCT
crl-16592	8	49	cboyce@	cboyce@	NOUN
crl-16592	8	50	iwu.edu	iwu.edu	NOUN
crl-16592	8	51	.	.	PUNCT
crl-16592	9	1	©	©	NOUN
crl-16592	9	2	2017	2017	NUM
crl-16592	9	3	crystal	crystal	PROPN
crl-16592	9	4	boyce	boyce	NOUN
crl-16592	9	5	,	,	PUNCT
crl-16592	9	6	attribution	attribution	NOUN
crl-16592	9	7	-	-	PUNCT
crl-16592	9	8	noncommercial	noncommercial	ADJ
crl-16592	9	9	(	(	PUNCT
crl-16592	9	10	http://creativecommons.org/licenses/bync/4.0/	http://creativecommons.org/licenses/bync/4.0/	NOUN
crl-16592	9	11	)	)	PUNCT
crl-16592	9	12	cc	cc	VERB
crl-16592	9	13	by	by	ADP
crl-16592	9	14	-	-	PUNCT
crl-16592	9	15	nc	nc	PROPN
crl-16592	9	16	.	.	PROPN
crl-16592	9	17	doi:10.5860	doi:10.5860	PROPN
crl-16592	9	18	/	/	SYM
crl-16592	9	19	crl.78.3.359	crl.78.3.359	ADV
crl-16592	9	20	mailto:cboyce@iwu.edu	mailto:cboyce@iwu.edu	VERB
crl-16592	9	21	mailto:cboyce@iwu.edu	mailto:cboyce@iwu.edu	PROPN
crl-16592	9	22	http://10.5860	http://10.5860	PUNCT
crl-16592	9	23	/	/	SYM
crl-16592	9	24	crl	crl	PROPN
crl-16592	9	25	360	360	NUM
crl-16592	9	26	college	college	PROPN
crl-16592	9	27	&	&	CCONJ
crl-16592	9	28	research	research	PROPN
crl-16592	9	29	libraries	library	NOUN
crl-16592	9	30	march	march	PROPN
crl-16592	9	31	2017	2017	NUM
crl-16592	9	32	support	support	NOUN
crl-16592	9	33	for	for	ADP
crl-16592	9	34	iwu	iwu	NOUN
crl-16592	9	35	faculty	faculty	NOUN
crl-16592	9	36	,	,	PUNCT
crl-16592	9	37	staff	staff	NOUN
crl-16592	9	38	,	,	PUNCT
crl-16592	9	39	and	and	CCONJ
crl-16592	9	40	students	student	NOUN
crl-16592	9	41	.	.	PUNCT
crl-16592	10	1	illinois	illinois	PROPN
crl-16592	10	2	wesleyan	wesleyan	PROPN
crl-16592	10	3	university	university	PROPN
crl-16592	10	4	is	be	AUX
crl-16592	10	5	a	a	DET
crl-16592	10	6	small	small	ADJ
crl-16592	10	7	,	,	PUNCT
crl-16592	10	8	private	private	ADJ
crl-16592	10	9	,	,	PUNCT
crl-16592	10	10	liberal	liberal	ADJ
crl-16592	10	11	arts	art	NOUN
crl-16592	10	12	university	university	PROPN
crl-16592	10	13	in	in	ADP
crl-16592	10	14	central	central	ADJ
crl-16592	10	15	illinois	illinois	PROPN
crl-16592	10	16	.	.	PUNCT
crl-16592	11	1	as	as	ADP
crl-16592	11	2	a	a	DET
crl-16592	11	3	teaching	teaching	NOUN
crl-16592	11	4	-	-	PUNCT
crl-16592	11	5	focused	focus	VERB
crl-16592	11	6	institution	institution	NOUN
crl-16592	11	7	,	,	PUNCT
crl-16592	11	8	the	the	DET
crl-16592	11	9	faculty	faculty	NOUN
crl-16592	11	10	to	to	PART
crl-16592	11	11	student	student	NOUN
crl-16592	11	12	ratio	ratio	NOUN
crl-16592	11	13	is	be	AUX
crl-16592	11	14	relatively	relatively	ADV
crl-16592	11	15	small	small	ADJ
crl-16592	11	16	,	,	PUNCT
crl-16592	11	17	11:1	11:1	NUM
crl-16592	11	18	.	.	PUNCT
crl-16592	12	1	the	the	DET
crl-16592	12	2	help@ames	help@ames	PROPN
crl-16592	12	3	desk	desk	NOUN
crl-16592	12	4	,	,	PUNCT
crl-16592	12	5	located	locate	VERB
crl-16592	12	6	on	on	ADP
crl-16592	12	7	the	the	DET
crl-16592	12	8	entry	entry	NOUN
crl-16592	12	9	level	level	NOUN
crl-16592	12	10	of	of	ADP
crl-16592	12	11	the	the	DET
crl-16592	12	12	library	library	NOUN
crl-16592	12	13	,	,	PUNCT
crl-16592	12	14	was	be	AUX
crl-16592	12	15	staffed	staff	VERB
crl-16592	12	16	entirely	entirely	ADV
crl-16592	12	17	by	by	ADP
crl-16592	12	18	student	student	NOUN
crl-16592	12	19	assistants	assistant	NOUN
crl-16592	12	20	who	who	PRON
crl-16592	12	21	were	be	AUX
crl-16592	12	22	given	give	VERB
crl-16592	12	23	extensive	extensive	ADJ
crl-16592	12	24	training	training	NOUN
crl-16592	12	25	on	on	ADP
crl-16592	12	26	both	both	CCONJ
crl-16592	12	27	library	library	NOUN
crl-16592	12	28	and	and	CCONJ
crl-16592	12	29	technology	technology	NOUN
crl-16592	12	30	support	support	NOUN
crl-16592	12	31	.	.	PUNCT
crl-16592	13	1	a	a	DET
crl-16592	13	2	representative	representative	NOUN
crl-16592	13	3	from	from	ADP
crl-16592	13	4	the	the	DET
crl-16592	13	5	library	library	NOUN
crl-16592	13	6	(	(	PUNCT
crl-16592	13	7	the	the	DET
crl-16592	13	8	author	author	NOUN
crl-16592	13	9	)	)	PUNCT
crl-16592	13	10	and	and	CCONJ
crl-16592	13	11	a	a	DET
crl-16592	13	12	representative	representative	NOUN
crl-16592	13	13	from	from	ADP
crl-16592	13	14	information	information	NOUN
crl-16592	13	15	technology	technology	NOUN
crl-16592	13	16	services	service	NOUN
crl-16592	13	17	(	(	PUNCT
crl-16592	13	18	its	its	PRON
crl-16592	13	19	)	)	PUNCT
crl-16592	13	20	cosupervised	cosupervise	VERB
crl-16592	13	21	the	the	DET
crl-16592	13	22	roughly	roughly	ADV
crl-16592	13	23	30	30	NUM
crl-16592	13	24	student	student	NOUN
crl-16592	13	25	employees	employee	NOUN
crl-16592	13	26	staffing	staff	VERB
crl-16592	13	27	the	the	DET
crl-16592	13	28	desk	desk	NOUN
crl-16592	13	29	.	.	PUNCT
crl-16592	14	1	library	library	NOUN
crl-16592	14	2	faculty	faculty	NOUN
crl-16592	14	3	and	and	CCONJ
crl-16592	14	4	it	it	PRON
crl-16592	14	5	staff	staff	NOUN
crl-16592	14	6	were	be	AUX
crl-16592	14	7	available	available	ADJ
crl-16592	14	8	during	during	ADP
crl-16592	14	9	business	business	NOUN
crl-16592	14	10	hours	hour	NOUN
crl-16592	14	11	,	,	PUNCT
crl-16592	14	12	with	with	ADP
crl-16592	14	13	evening	evening	NOUN
crl-16592	14	14	and	and	CCONJ
crl-16592	14	15	weekend	weekend	NOUN
crl-16592	14	16	transactions	transaction	NOUN
crl-16592	14	17	either	either	CCONJ
crl-16592	14	18	handled	handle	VERB
crl-16592	14	19	exclusively	exclusively	ADV
crl-16592	14	20	by	by	ADP
crl-16592	14	21	students	student	NOUN
crl-16592	14	22	or	or	CCONJ
crl-16592	14	23	queued	queue	VERB
crl-16592	14	24	until	until	ADP
crl-16592	14	25	the	the	DET
crl-16592	14	26	next	next	ADJ
crl-16592	14	27	business	business	NOUN
crl-16592	14	28	day	day	NOUN
crl-16592	14	29	.	.	PUNCT
crl-16592	15	1	as	as	ADP
crl-16592	15	2	with	with	ADP
crl-16592	15	3	any	any	DET
crl-16592	15	4	service	service	NOUN
crl-16592	15	5	,	,	PUNCT
crl-16592	15	6	there	there	PRON
crl-16592	15	7	were	be	VERB
crl-16592	15	8	numerous	numerous	ADJ
crl-16592	15	9	stakeholder	stakeholder	NOUN
crl-16592	15	10	groups	group	NOUN
crl-16592	15	11	,	,	PUNCT
crl-16592	15	12	divided	divide	VERB
crl-16592	15	13	here	here	ADV
crl-16592	15	14	between	between	ADP
crl-16592	15	15	service	service	NOUN
crl-16592	15	16	providers	provider	NOUN
crl-16592	15	17	and	and	CCONJ
crl-16592	15	18	service	service	NOUN
crl-16592	15	19	users	user	NOUN
crl-16592	15	20	.	.	PUNCT
crl-16592	16	1	in	in	ADP
crl-16592	16	2	our	our	PRON
crl-16592	16	3	case	case	NOUN
crl-16592	16	4	,	,	PUNCT
crl-16592	16	5	service	service	NOUN
crl-16592	16	6	providers	provider	NOUN
crl-16592	16	7	included	include	VERB
crl-16592	16	8	help@	help@	VERB
crl-16592	16	9	ames	ames	PROPN
crl-16592	16	10	student	student	NOUN
crl-16592	16	11	employees	employee	NOUN
crl-16592	16	12	(	(	PUNCT
crl-16592	16	13	n	n	NOUN
crl-16592	16	14	=	=	SYM
crl-16592	16	15	30	30	NUM
crl-16592	16	16	)	)	PUNCT
crl-16592	16	17	,	,	PUNCT
crl-16592	16	18	library	library	NOUN
crl-16592	16	19	faculty	faculty	NOUN
crl-16592	16	20	(	(	PUNCT
crl-16592	16	21	n	n	NOUN
crl-16592	16	22	=	=	SYM
crl-16592	16	23	8)	8)	NUM
crl-16592	16	24	,	,	PUNCT
crl-16592	16	25	and	and	CCONJ
crl-16592	16	26	its	its	PRON
crl-16592	16	27	staff	staff	NOUN
crl-16592	16	28	(	(	PUNCT
crl-16592	16	29	n	n	NOUN
crl-16592	16	30	=	=	NUM
crl-16592	16	31	15	15	NUM
crl-16592	16	32	)	)	PUNCT
crl-16592	16	33	.	.	PUNCT
crl-16592	17	1	service	service	NOUN
crl-16592	17	2	users	user	NOUN
crl-16592	17	3	included	include	VERB
crl-16592	17	4	anyone	anyone	PRON
crl-16592	17	5	who	who	PRON
crl-16592	17	6	contacted	contact	VERB
crl-16592	17	7	the	the	DET
crl-16592	17	8	desk	desk	NOUN
crl-16592	17	9	for	for	ADP
crl-16592	17	10	help	help	NOUN
crl-16592	17	11	,	,	PUNCT
crl-16592	17	12	the	the	DET
crl-16592	17	13	majority	majority	NOUN
crl-16592	17	14	of	of	ADP
crl-16592	17	15	whom	whom	PRON
crl-16592	17	16	were	be	AUX
crl-16592	17	17	iwu	iwu	NOUN
crl-16592	17	18	faculty	faculty	NOUN
crl-16592	17	19	(	(	PUNCT
crl-16592	17	20	n	n	NOUN
crl-16592	17	21	=	=	NUM
crl-16592	17	22	185	185	NUM
crl-16592	17	23	)	)	PUNCT
crl-16592	17	24	,	,	PUNCT
crl-16592	17	25	staff	staff	NOUN
crl-16592	17	26	,	,	PUNCT
crl-16592	17	27	and	and	CCONJ
crl-16592	17	28	students	student	NOUN
crl-16592	17	29	(	(	PUNCT
crl-16592	17	30	n	n	NOUN
crl-16592	17	31	=	=	NOUN
crl-16592	17	32	1,900	1,900	NUM
crl-16592	17	33	)	)	PUNCT
crl-16592	17	34	.	.	PUNCT
crl-16592	18	1	parents	parent	NOUN
crl-16592	18	2	,	,	PUNCT
crl-16592	18	3	community	community	NOUN
crl-16592	18	4	members	member	NOUN
crl-16592	18	5	,	,	PUNCT
crl-16592	18	6	and	and	CCONJ
crl-16592	18	7	alumni	alumnus	NOUN
crl-16592	18	8	were	be	AUX
crl-16592	18	9	also	also	ADV
crl-16592	18	10	considered	consider	VERB
crl-16592	18	11	service	service	NOUN
crl-16592	18	12	users	user	NOUN
crl-16592	18	13	.	.	PUNCT
crl-16592	19	1	library	library	NOUN
crl-16592	19	2	and	and	CCONJ
crl-16592	19	3	its	its	PRON
crl-16592	19	4	administration	administration	NOUN
crl-16592	19	5	often	often	ADV
crl-16592	19	6	fielded	field	VERB
crl-16592	19	7	questions	question	NOUN
crl-16592	19	8	about	about	ADP
crl-16592	19	9	how	how	SCONJ
crl-16592	19	10	effectively	effectively	ADV
crl-16592	19	11	inquiries	inquiry	NOUN
crl-16592	19	12	at	at	ADP
crl-16592	19	13	the	the	DET
crl-16592	19	14	help@ames	help@ame	NOUN
crl-16592	19	15	desk	desk	NOUN
crl-16592	19	16	were	be	AUX
crl-16592	19	17	handled	handle	VERB
crl-16592	19	18	by	by	ADP
crl-16592	19	19	student	student	NOUN
crl-16592	19	20	employees	employee	NOUN
crl-16592	19	21	.	.	PUNCT
crl-16592	20	1	concerns	concern	NOUN
crl-16592	20	2	often	often	ADV
crl-16592	20	3	centered	center	VERB
crl-16592	20	4	on	on	ADP
crl-16592	20	5	whether	whether	SCONJ
crl-16592	20	6	student	student	NOUN
crl-16592	20	7	employees	employee	NOUN
crl-16592	20	8	handled	handle	VERB
crl-16592	20	9	queries	query	NOUN
crl-16592	20	10	expeditiously	expeditiously	ADV
crl-16592	20	11	and	and	CCONJ
crl-16592	20	12	whether	whether	SCONJ
crl-16592	20	13	questions	question	NOUN
crl-16592	20	14	were	be	AUX
crl-16592	20	15	referred	refer	VERB
crl-16592	20	16	appropriately	appropriately	ADV
crl-16592	20	17	.	.	PUNCT
crl-16592	21	1	an	an	DET
crl-16592	21	2	initial	initial	ADJ
crl-16592	21	3	review	review	NOUN
crl-16592	21	4	of	of	ADP
crl-16592	21	5	desk	desk	NOUN
crl-16592	21	6	statistics	statistic	NOUN
crl-16592	21	7	in	in	ADP
crl-16592	21	8	fall	fall	NOUN
crl-16592	21	9	2014	2014	NUM
crl-16592	21	10	indicated	indicate	VERB
crl-16592	21	11	that	that	SCONJ
crl-16592	21	12	,	,	PUNCT
crl-16592	21	13	as	as	SCONJ
crl-16592	21	14	expected	expect	VERB
crl-16592	21	15	,	,	PUNCT
crl-16592	21	16	there	there	PRON
crl-16592	21	17	were	be	VERB
crl-16592	21	18	interactions	interaction	NOUN
crl-16592	21	19	at	at	ADP
crl-16592	21	20	the	the	DET
crl-16592	21	21	desk	desk	NOUN
crl-16592	21	22	that	that	PRON
crl-16592	21	23	could	could	AUX
crl-16592	21	24	have	have	AUX
crl-16592	21	25	benefited	benefit	VERB
crl-16592	21	26	from	from	ADP
crl-16592	21	27	the	the	DET
crl-16592	21	28	expertise	expertise	NOUN
crl-16592	21	29	of	of	ADP
crl-16592	21	30	library	library	ADJ
crl-16592	21	31	faculty	faculty	NOUN
crl-16592	21	32	or	or	CCONJ
crl-16592	21	33	its	its	PRON
crl-16592	21	34	staff	staff	NOUN
crl-16592	21	35	.	.	PUNCT
crl-16592	22	1	additionally	additionally	ADV
crl-16592	22	2	,	,	PUNCT
crl-16592	22	3	a	a	DET
crl-16592	22	4	sense	sense	NOUN
crl-16592	22	5	of	of	ADP
crl-16592	22	6	dissatisfaction	dissatisfaction	NOUN
crl-16592	22	7	had	have	AUX
crl-16592	22	8	been	be	AUX
crl-16592	22	9	expressed	express	VERB
crl-16592	22	10	by	by	ADP
crl-16592	22	11	campus	campus	NOUN
crl-16592	22	12	office	office	NOUN
crl-16592	22	13	staff	staff	NOUN
crl-16592	22	14	regarding	regard	VERB
crl-16592	22	15	its	its	PRON
crl-16592	22	16	help	help	NOUN
crl-16592	22	17	(	(	PUNCT
crl-16592	22	18	questions	question	NOUN
crl-16592	22	19	taking	take	VERB
crl-16592	22	20	too	too	ADV
crl-16592	22	21	long	long	ADJ
crl-16592	22	22	to	to	PART
crl-16592	22	23	be	be	AUX
crl-16592	22	24	answered	answer	VERB
crl-16592	22	25	,	,	PUNCT
crl-16592	22	26	not	not	PART
crl-16592	22	27	getting	get	VERB
crl-16592	22	28	help	help	NOUN
crl-16592	22	29	from	from	ADP
crl-16592	22	30	experts	expert	NOUN
crl-16592	22	31	fast	fast	VERB
crl-16592	22	32	enough	enough	ADV
crl-16592	22	33	,	,	PUNCT
crl-16592	22	34	and	and	CCONJ
crl-16592	22	35	the	the	DET
crl-16592	22	36	like	like	ADJ
crl-16592	22	37	)	)	PUNCT
crl-16592	22	38	.	.	PUNCT
crl-16592	23	1	finally	finally	ADV
crl-16592	23	2	,	,	PUNCT
crl-16592	23	3	the	the	DET
crl-16592	23	4	supervisors	supervisor	NOUN
crl-16592	23	5	of	of	ADP
crl-16592	23	6	the	the	DET
crl-16592	23	7	help@ames	help@ame	NOUN
crl-16592	23	8	desk	desk	NOUN
crl-16592	23	9	often	often	ADV
crl-16592	23	10	received	receive	VERB
crl-16592	23	11	feedback	feedback	NOUN
crl-16592	23	12	from	from	ADP
crl-16592	23	13	other	other	ADJ
crl-16592	23	14	service	service	NOUN
crl-16592	23	15	providers	provider	NOUN
crl-16592	23	16	regarding	regard	VERB
crl-16592	23	17	the	the	DET
crl-16592	23	18	strengths	strength	NOUN
crl-16592	23	19	and	and	CCONJ
crl-16592	23	20	weaknesses	weakness	NOUN
crl-16592	23	21	of	of	ADP
crl-16592	23	22	individual	individual	ADJ
crl-16592	23	23	student	student	NOUN
crl-16592	23	24	employees	employee	NOUN
crl-16592	23	25	or	or	CCONJ
crl-16592	23	26	of	of	ADP
crl-16592	23	27	the	the	DET
crl-16592	23	28	student	student	NOUN
crl-16592	23	29	employees	employee	NOUN
crl-16592	23	30	as	as	ADP
crl-16592	23	31	a	a	DET
crl-16592	23	32	whole	whole	NOUN
crl-16592	23	33	.	.	PUNCT
crl-16592	24	1	the	the	DET
crl-16592	24	2	supervisors	supervisor	NOUN
crl-16592	24	3	wondered	wonder	VERB
crl-16592	24	4	whether	whether	SCONJ
crl-16592	24	5	their	their	PRON
crl-16592	24	6	own	own	ADJ
crl-16592	24	7	expectations	expectation	NOUN
crl-16592	24	8	for	for	ADP
crl-16592	24	9	student	student	NOUN
crl-16592	24	10	employees	employee	NOUN
crl-16592	24	11	differed	differ	VERB
crl-16592	24	12	from	from	ADP
crl-16592	24	13	the	the	DET
crl-16592	24	14	expectations	expectation	NOUN
crl-16592	24	15	of	of	ADP
crl-16592	24	16	other	other	ADJ
crl-16592	24	17	service	service	NOUN
crl-16592	24	18	providers	provider	NOUN
crl-16592	24	19	.	.	PUNCT
crl-16592	25	1	however	however	ADV
crl-16592	25	2	,	,	PUNCT
crl-16592	25	3	without	without	ADP
crl-16592	25	4	data	datum	NOUN
crl-16592	25	5	by	by	ADP
crl-16592	25	6	which	which	PRON
crl-16592	25	7	to	to	PART
crl-16592	25	8	judge	judge	VERB
crl-16592	25	9	these	these	DET
crl-16592	25	10	various	various	ADJ
crl-16592	25	11	anecdotes	anecdote	NOUN
crl-16592	25	12	,	,	PUNCT
crl-16592	25	13	there	there	PRON
crl-16592	25	14	was	be	VERB
crl-16592	25	15	no	no	DET
crl-16592	25	16	way	way	NOUN
crl-16592	25	17	of	of	ADP
crl-16592	25	18	knowing	know	VERB
crl-16592	25	19	whether	whether	SCONJ
crl-16592	25	20	views	view	NOUN
crl-16592	25	21	were	be	AUX
crl-16592	25	22	representative	representative	ADJ
crl-16592	25	23	of	of	ADP
crl-16592	25	24	entire	entire	ADJ
crl-16592	25	25	populations	population	NOUN
crl-16592	25	26	or	or	CCONJ
crl-16592	25	27	simply	simply	ADV
crl-16592	25	28	the	the	DET
crl-16592	25	29	views	view	NOUN
crl-16592	25	30	of	of	ADP
crl-16592	25	31	outspoken	outspoken	ADJ
crl-16592	25	32	individuals	individual	NOUN
crl-16592	25	33	.	.	PUNCT
crl-16592	26	1	this	this	DET
crl-16592	26	2	project	project	NOUN
crl-16592	26	3	sought	seek	VERB
crl-16592	26	4	to	to	PART
crl-16592	26	5	establish	establish	VERB
crl-16592	26	6	a	a	DET
crl-16592	26	7	baseline	baseline	NOUN
crl-16592	26	8	for	for	ADP
crl-16592	26	9	understanding	understand	VERB
crl-16592	26	10	user	user	NOUN
crl-16592	26	11	satisfaction	satisfaction	NOUN
crl-16592	26	12	with	with	ADP
crl-16592	26	13	help@ames	help@ame	NOUN
crl-16592	26	14	desk	desk	NOUN
crl-16592	26	15	services	service	NOUN
crl-16592	26	16	.	.	PUNCT
crl-16592	27	1	the	the	DET
crl-16592	27	2	primary	primary	ADJ
crl-16592	27	3	research	research	NOUN
crl-16592	27	4	questions	question	NOUN
crl-16592	27	5	were	be	AUX
crl-16592	27	6	:	:	PUNCT
crl-16592	27	7	1	1	X
crl-16592	27	8	.	.	X
crl-16592	27	9	do	do	AUX
crl-16592	27	10	service	service	NOUN
crl-16592	27	11	providers	provider	NOUN
crl-16592	27	12	have	have	VERB
crl-16592	27	13	different	different	ADJ
crl-16592	27	14	expectations	expectation	NOUN
crl-16592	27	15	and	and	CCONJ
crl-16592	27	16	perceptions	perception	NOUN
crl-16592	27	17	of	of	ADP
crl-16592	27	18	the	the	DET
crl-16592	27	19	help@	help@	NOUN
crl-16592	27	20	ames	ames	PROPN
crl-16592	27	21	desk	desk	VERB
crl-16592	27	22	from	from	ADP
crl-16592	27	23	service	service	NOUN
crl-16592	27	24	users	user	NOUN
crl-16592	27	25	?	?	PUNCT
crl-16592	28	1	2	2	X
crl-16592	28	2	.	.	X
crl-16592	28	3	do	do	VERB
crl-16592	28	4	iwu	iwu	NOUN
crl-16592	28	5	faculty	faculty	NOUN
crl-16592	28	6	,	,	PUNCT
crl-16592	28	7	staff	staff	NOUN
crl-16592	28	8	,	,	PUNCT
crl-16592	28	9	and	and	CCONJ
crl-16592	28	10	students	student	NOUN
crl-16592	28	11	expect	expect	VERB
crl-16592	28	12	a	a	DET
crl-16592	28	13	different	different	ADJ
crl-16592	28	14	level	level	NOUN
crl-16592	28	15	of	of	ADP
crl-16592	28	16	services	service	NOUN
crl-16592	28	17	from	from	ADP
crl-16592	28	18	what	what	PRON
crl-16592	28	19	they	they	PRON
crl-16592	28	20	perceive	perceive	VERB
crl-16592	28	21	to	to	PART
crl-16592	28	22	be	be	AUX
crl-16592	28	23	delivered	deliver	VERB
crl-16592	28	24	by	by	ADP
crl-16592	28	25	the	the	DET
crl-16592	28	26	help@ames	help@ame	NOUN
crl-16592	28	27	desk	desk	NOUN
crl-16592	28	28	?	?	PUNCT
crl-16592	29	1	in	in	ADP
crl-16592	29	2	other	other	ADJ
crl-16592	29	3	words	word	NOUN
crl-16592	29	4	,	,	PUNCT
crl-16592	29	5	is	be	AUX
crl-16592	29	6	there	there	PRON
crl-16592	29	7	a	a	DET
crl-16592	29	8	gap	gap	NOUN
crl-16592	29	9	between	between	ADP
crl-16592	29	10	service	service	NOUN
crl-16592	29	11	user	user	NOUN
crl-16592	29	12	expectations	expectation	NOUN
crl-16592	29	13	and	and	CCONJ
crl-16592	29	14	perceptions	perception	NOUN
crl-16592	29	15	of	of	ADP
crl-16592	29	16	services	service	NOUN
crl-16592	29	17	provided	provide	VERB
crl-16592	29	18	by	by	ADP
crl-16592	29	19	the	the	DET
crl-16592	29	20	help@ames	help@ame	NOUN
crl-16592	29	21	desk	desk	NOUN
crl-16592	29	22	?	?	PUNCT
crl-16592	30	1	3	3	X
crl-16592	30	2	.	.	X
crl-16592	30	3	do	do	AUX
crl-16592	30	4	help@ames	help@ame	NOUN
crl-16592	30	5	student	student	NOUN
crl-16592	30	6	employees	employee	NOUN
crl-16592	30	7	,	,	PUNCT
crl-16592	30	8	librarians	librarian	NOUN
crl-16592	30	9	,	,	PUNCT
crl-16592	30	10	and	and	CCONJ
crl-16592	30	11	its	its	PRON
crl-16592	30	12	staff	staff	NOUN
crl-16592	30	13	expect	expect	VERB
crl-16592	30	14	a	a	DET
crl-16592	30	15	different	different	ADJ
crl-16592	30	16	level	level	NOUN
crl-16592	30	17	of	of	ADP
crl-16592	30	18	services	service	NOUN
crl-16592	30	19	from	from	ADP
crl-16592	30	20	what	what	PRON
crl-16592	30	21	they	they	PRON
crl-16592	30	22	perceive	perceive	VERB
crl-16592	30	23	to	to	PART
crl-16592	30	24	be	be	AUX
crl-16592	30	25	delivered	deliver	VERB
crl-16592	30	26	?	?	PUNCT
crl-16592	31	1	put	put	VERB
crl-16592	31	2	another	another	DET
crl-16592	31	3	way	way	NOUN
crl-16592	31	4	,	,	PUNCT
crl-16592	31	5	is	be	AUX
crl-16592	31	6	there	there	PRON
crl-16592	31	7	a	a	DET
crl-16592	31	8	gap	gap	NOUN
crl-16592	31	9	between	between	ADP
crl-16592	31	10	service	service	NOUN
crl-16592	31	11	provider	provider	NOUN
crl-16592	31	12	expectations	expectation	NOUN
crl-16592	31	13	and	and	CCONJ
crl-16592	31	14	perceptions	perception	NOUN
crl-16592	31	15	of	of	ADP
crl-16592	31	16	services	service	NOUN
crl-16592	31	17	provided	provide	VERB
crl-16592	31	18	by	by	ADP
crl-16592	31	19	the	the	DET
crl-16592	31	20	help@ames	help@ame	NOUN
crl-16592	31	21	desk	desk	NOUN
crl-16592	31	22	?	?	PUNCT
crl-16592	32	1	while	while	SCONJ
crl-16592	32	2	this	this	DET
crl-16592	32	3	project	project	NOUN
crl-16592	32	4	had	have	VERB
crl-16592	32	5	immediate	immediate	ADJ
crl-16592	32	6	value	value	NOUN
crl-16592	32	7	in	in	ADP
crl-16592	32	8	the	the	DET
crl-16592	32	9	management	management	NOUN
crl-16592	32	10	of	of	ADP
crl-16592	32	11	the	the	DET
crl-16592	32	12	help@ames	help@ame	NOUN
crl-16592	32	13	desk	desk	NOUN
crl-16592	32	14	,	,	PUNCT
crl-16592	32	15	the	the	DET
crl-16592	32	16	results	result	NOUN
crl-16592	32	17	will	will	AUX
crl-16592	32	18	also	also	ADV
crl-16592	32	19	be	be	AUX
crl-16592	32	20	of	of	ADP
crl-16592	32	21	value	value	NOUN
crl-16592	32	22	to	to	ADP
crl-16592	32	23	the	the	DET
crl-16592	32	24	professional	professional	ADJ
crl-16592	32	25	community	community	NOUN
crl-16592	32	26	as	as	SCONJ
crl-16592	32	27	more	more	ADJ
crl-16592	32	28	libraries	library	NOUN
crl-16592	32	29	experiment	experiment	NOUN
crl-16592	32	30	with	with	ADP
crl-16592	32	31	service	service	NOUN
crl-16592	32	32	models	model	NOUN
crl-16592	32	33	,	,	PUNCT
crl-16592	32	34	including	include	VERB
crl-16592	32	35	mergers	merger	NOUN
crl-16592	32	36	with	with	ADP
crl-16592	32	37	information	information	NOUN
crl-16592	32	38	technology	technology	NOUN
crl-16592	32	39	and	and	CCONJ
crl-16592	32	40	combined	combined	ADJ
crl-16592	32	41	reference	reference	NOUN
crl-16592	32	42	and	and	CCONJ
crl-16592	32	43	circulation	circulation	NOUN
crl-16592	32	44	desks	desk	NOUN
crl-16592	32	45	.	.	PUNCT
crl-16592	33	1	in	in	ADP
crl-16592	33	2	an	an	DET
crl-16592	33	3	environment	environment	NOUN
crl-16592	33	4	of	of	ADP
crl-16592	33	5	shrinking	shrink	VERB
crl-16592	33	6	budgets	budget	NOUN
crl-16592	33	7	,	,	PUNCT
crl-16592	33	8	staffing	staffing	NOUN
crl-16592	33	9	concerns	concern	NOUN
crl-16592	33	10	,	,	PUNCT
crl-16592	33	11	and	and	CCONJ
crl-16592	33	12	changing	change	VERB
crl-16592	33	13	student	student	NOUN
crl-16592	33	14	bodies	body	NOUN
crl-16592	33	15	,	,	PUNCT
crl-16592	33	16	academic	academic	ADJ
crl-16592	33	17	libraries	library	NOUN
crl-16592	33	18	must	must	AUX
crl-16592	33	19	be	be	AUX
crl-16592	33	20	prepared	prepare	VERB
crl-16592	33	21	to	to	PART
crl-16592	33	22	meet	meet	VERB
crl-16592	33	23	the	the	DET
crl-16592	33	24	changing	change	VERB
crl-16592	33	25	needs	need	NOUN
crl-16592	33	26	of	of	ADP
crl-16592	33	27	users	user	NOUN
crl-16592	33	28	while	while	SCONJ
crl-16592	33	29	continuing	continue	VERB
crl-16592	33	30	to	to	PART
crl-16592	33	31	provide	provide	VERB
crl-16592	33	32	research	research	NOUN
crl-16592	33	33	support	support	NOUN
crl-16592	33	34	services	service	NOUN
crl-16592	33	35	;	;	PUNCT
crl-16592	33	36	how	how	SCONJ
crl-16592	33	37	we	we	PRON
crl-16592	33	38	do	do	VERB
crl-16592	33	39	that	that	PRON
crl-16592	33	40	is	be	AUX
crl-16592	33	41	based	base	VERB
crl-16592	33	42	heavily	heavily	ADV
crl-16592	33	43	on	on	ADP
crl-16592	33	44	local	local	ADJ
crl-16592	33	45	culture	culture	NOUN
crl-16592	33	46	and	and	CCONJ
crl-16592	33	47	resources	resource	NOUN
crl-16592	33	48	.	.	PUNCT
crl-16592	34	1	this	this	DET
crl-16592	34	2	study	study	NOUN
crl-16592	34	3	offers	offer	VERB
crl-16592	34	4	one	one	NUM
crl-16592	34	5	methodology	methodology	NOUN
crl-16592	34	6	by	by	ADP
crl-16592	34	7	which	which	PRON
crl-16592	34	8	to	to	PART
crl-16592	34	9	assess	assess	VERB
crl-16592	34	10	user	user	NOUN
crl-16592	34	11	satisfaction	satisfaction	NOUN
crl-16592	34	12	with	with	ADP
crl-16592	34	13	library	library	NOUN
crl-16592	34	14	services	service	NOUN
crl-16592	34	15	.	.	PUNCT
crl-16592	35	1	measuring	measure	VERB
crl-16592	35	2	perceptual	perceptual	NOUN
crl-16592	35	3	(	(	PUNCT
crl-16592	35	4	in)congruence	in)congruence	NOUN
crl-16592	35	5	361	361	NUM
crl-16592	35	6	literature	literature	NOUN
crl-16592	35	7	review	review	NOUN
crl-16592	35	8	when	when	SCONJ
crl-16592	35	9	considering	consider	VERB
crl-16592	35	10	the	the	DET
crl-16592	35	11	evaluation	evaluation	NOUN
crl-16592	35	12	of	of	ADP
crl-16592	35	13	mixed	mixed	ADJ
crl-16592	35	14	service	service	NOUN
crl-16592	35	15	desks	desk	NOUN
crl-16592	35	16	,	,	PUNCT
crl-16592	35	17	an	an	DET
crl-16592	35	18	ideal	ideal	ADJ
crl-16592	35	19	approach	approach	NOUN
crl-16592	35	20	considers	consider	VERB
crl-16592	35	21	how	how	SCONJ
crl-16592	35	22	those	those	DET
crl-16592	35	23	services	service	NOUN
crl-16592	35	24	have	have	AUX
crl-16592	35	25	been	be	AUX
crl-16592	35	26	evaluated	evaluate	VERB
crl-16592	35	27	individually	individually	ADV
crl-16592	35	28	then	then	ADV
crl-16592	35	29	combines	combine	VERB
crl-16592	35	30	assessment	assessment	NOUN
crl-16592	35	31	methods	method	NOUN
crl-16592	35	32	cohesively	cohesively	ADV
crl-16592	35	33	.	.	PUNCT
crl-16592	36	1	educause	educause	NOUN
crl-16592	36	2	is	be	AUX
crl-16592	36	3	a	a	DET
crl-16592	36	4	nonprofit	nonprofit	ADJ
crl-16592	36	5	association	association	NOUN
crl-16592	36	6	whose	whose	DET
crl-16592	36	7	mission	mission	NOUN
crl-16592	36	8	is	be	AUX
crl-16592	36	9	to	to	PART
crl-16592	36	10	advance	advance	VERB
crl-16592	36	11	higher	high	ADJ
crl-16592	36	12	education	education	NOUN
crl-16592	36	13	through	through	ADP
crl-16592	36	14	the	the	DET
crl-16592	36	15	use	use	NOUN
crl-16592	36	16	of	of	ADP
crl-16592	36	17	information	information	NOUN
crl-16592	36	18	technology.8	technology.8	DET
crl-16592	36	19	the	the	DET
crl-16592	36	20	educause	educause	NOUN
crl-16592	36	21	center	center	NOUN
crl-16592	36	22	for	for	ADP
crl-16592	36	23	analysis	analysis	NOUN
crl-16592	36	24	and	and	CCONJ
crl-16592	36	25	research	research	NOUN
crl-16592	36	26	(	(	PUNCT
crl-16592	36	27	ecar	ecar	NOUN
crl-16592	36	28	)	)	PUNCT
crl-16592	36	29	has	have	AUX
crl-16592	36	30	conducted	conduct	VERB
crl-16592	36	31	studies	study	NOUN
crl-16592	36	32	of	of	ADP
crl-16592	36	33	higher	high	ADJ
crl-16592	36	34	education	education	NOUN
crl-16592	36	35	stakeholder	stakeholder	NOUN
crl-16592	36	36	groups	group	NOUN
crl-16592	36	37	and	and	CCONJ
crl-16592	36	38	their	their	PRON
crl-16592	36	39	use	use	NOUN
crl-16592	36	40	of	of	ADP
crl-16592	36	41	information	information	NOUN
crl-16592	36	42	technologies,9	technologies,9	NOUN
crl-16592	36	43	including	include	VERB
crl-16592	36	44	discussions	discussion	NOUN
crl-16592	36	45	of	of	ADP
crl-16592	36	46	metrics	metric	NOUN
crl-16592	36	47	for	for	ADP
crl-16592	36	48	assessing	assess	VERB
crl-16592	36	49	user	user	NOUN
crl-16592	36	50	satisfaction	satisfaction	NOUN
crl-16592	36	51	,	,	PUNCT
crl-16592	36	52	for	for	ADP
crl-16592	36	53	the	the	DET
crl-16592	36	54	past	past	ADJ
crl-16592	36	55	decade	decade	NOUN
crl-16592	36	56	.	.	PUNCT
crl-16592	37	1	those	those	DET
crl-16592	37	2	studies	study	NOUN
crl-16592	37	3	mirror	mirror	VERB
crl-16592	37	4	reference	reference	NOUN
crl-16592	37	5	desk	desk	NOUN
crl-16592	37	6	evaluations	evaluation	NOUN
crl-16592	37	7	in	in	ADP
crl-16592	37	8	terms	term	NOUN
crl-16592	37	9	of	of	ADP
crl-16592	37	10	user	user	NOUN
crl-16592	37	11	values	value	NOUN
crl-16592	37	12	and	and	CCONJ
crl-16592	37	13	satisfaction	satisfaction	NOUN
crl-16592	37	14	ratings.10	ratings.10	NOUN
crl-16592	37	15	interestingly	interestingly	ADV
crl-16592	37	16	,	,	PUNCT
crl-16592	37	17	corporate	corporate	ADJ
crl-16592	37	18	information	information	NOUN
crl-16592	37	19	technology	technology	NOUN
crl-16592	37	20	literature	literature	NOUN
crl-16592	37	21	similarly	similarly	ADV
crl-16592	37	22	suggests	suggest	VERB
crl-16592	37	23	that	that	SCONJ
crl-16592	37	24	the	the	DET
crl-16592	37	25	experience	experience	NOUN
crl-16592	37	26	a	a	DET
crl-16592	37	27	user	user	NOUN
crl-16592	37	28	has	have	VERB
crl-16592	37	29	is	be	AUX
crl-16592	37	30	of	of	ADP
crl-16592	37	31	greater	great	ADJ
crl-16592	37	32	importance	importance	NOUN
crl-16592	37	33	to	to	ADP
crl-16592	37	34	the	the	DET
crl-16592	37	35	user	user	NOUN
crl-16592	37	36	than	than	ADP
crl-16592	37	37	the	the	DET
crl-16592	37	38	answer	answer	NOUN
crl-16592	37	39	received.11	received.11	NOUN
crl-16592	37	40	libqual+	libqual+	X
crl-16592	37	41	and	and	CCONJ
crl-16592	37	42	techqual+	techqual+	NOUN
crl-16592	37	43	were	be	AUX
crl-16592	37	44	developed	develop	VERB
crl-16592	37	45	as	as	ADP
crl-16592	37	46	assessment	assessment	NOUN
crl-16592	37	47	tools	tool	NOUN
crl-16592	37	48	to	to	PART
crl-16592	37	49	evaluate	evaluate	VERB
crl-16592	37	50	the	the	DET
crl-16592	37	51	entirety	entirety	NOUN
crl-16592	37	52	of	of	ADP
crl-16592	37	53	library	library	NOUN
crl-16592	37	54	and	and	CCONJ
crl-16592	37	55	it	it	PRON
crl-16592	37	56	service	service	NOUN
crl-16592	37	57	offerings	offering	NOUN
crl-16592	37	58	based	base	VERB
crl-16592	37	59	on	on	ADP
crl-16592	37	60	gap	gap	NOUN
crl-16592	37	61	measurements.12	measurements.12	NOUN
crl-16592	37	62	these	these	DET
crl-16592	37	63	gap	gap	NOUN
crl-16592	37	64	measures	measure	NOUN
crl-16592	37	65	are	be	AUX
crl-16592	37	66	a	a	DET
crl-16592	37	67	“	"	PUNCT
crl-16592	37	68	function	function	NOUN
crl-16592	37	69	of	of	ADP
crl-16592	37	70	differences	difference	NOUN
crl-16592	37	71	in	in	ADP
crl-16592	37	72	expectation	expectation	NOUN
crl-16592	37	73	and	and	CCONJ
crl-16592	37	74	performance	performance	NOUN
crl-16592	37	75	reported	report	VERB
crl-16592	37	76	by	by	ADP
crl-16592	37	77	stakeholders”13	stakeholders”13	NOUN
crl-16592	37	78	where	where	SCONJ
crl-16592	37	79	service	service	NOUN
crl-16592	37	80	quality	quality	NOUN
crl-16592	37	81	is	be	AUX
crl-16592	37	82	measured	measure	VERB
crl-16592	37	83	across	across	ADP
crl-16592	37	84	several	several	ADJ
crl-16592	37	85	dimensions	dimension	NOUN
crl-16592	37	86	.	.	PUNCT
crl-16592	38	1	“	"	PUNCT
crl-16592	38	2	service	service	NOUN
crl-16592	38	3	quality	quality	NOUN
crl-16592	38	4	for	for	ADP
crl-16592	38	5	each	each	DET
crl-16592	38	6	dimension	dimension	NOUN
crl-16592	38	7	is	be	AUX
crl-16592	38	8	captured	capture	VERB
crl-16592	38	9	by	by	ADP
crl-16592	38	10	a	a	DET
crl-16592	38	11	gap	gap	NOUN
crl-16592	38	12	score	score	NOUN
crl-16592	38	13	(	(	PUNCT
crl-16592	38	14	g	g	NOUN
crl-16592	38	15	)	)	PUNCT
crl-16592	38	16	,	,	PUNCT
crl-16592	38	17	indicating	indicate	VERB
crl-16592	38	18	perceived	perceive	VERB
crl-16592	38	19	quality	quality	NOUN
crl-16592	38	20	for	for	ADP
crl-16592	38	21	a	a	DET
crl-16592	38	22	given	give	VERB
crl-16592	38	23	item	item	NOUN
crl-16592	38	24	,	,	PUNCT
crl-16592	38	25	”	"	PUNCT
crl-16592	38	26	where	where	SCONJ
crl-16592	38	27	the	the	DET
crl-16592	38	28	gap	gap	NOUN
crl-16592	38	29	score	score	NOUN
crl-16592	38	30	(	(	PUNCT
crl-16592	38	31	g	g	NOUN
crl-16592	38	32	)	)	PUNCT
crl-16592	38	33	is	be	AUX
crl-16592	38	34	the	the	DET
crl-16592	38	35	difference	difference	NOUN
crl-16592	38	36	between	between	ADP
crl-16592	38	37	the	the	DET
crl-16592	38	38	perceived	perceive	VERB
crl-16592	38	39	level	level	NOUN
crl-16592	38	40	of	of	ADP
crl-16592	38	41	performance	performance	NOUN
crl-16592	38	42	(	(	PUNCT
crl-16592	38	43	p	p	NOUN
crl-16592	38	44	)	)	PUNCT
crl-16592	38	45	and	and	CCONJ
crl-16592	38	46	the	the	DET
crl-16592	38	47	expected	expect	VERB
crl-16592	38	48	level	level	NOUN
crl-16592	38	49	of	of	ADP
crl-16592	38	50	performance	performance	NOUN
crl-16592	38	51	(	(	PUNCT
crl-16592	38	52	e).14	e).14	NOUN
crl-16592	38	53	both	both	PRON
crl-16592	38	54	are	be	AUX
crl-16592	38	55	a	a	DET
crl-16592	38	56	suite	suite	NOUN
crl-16592	38	57	of	of	ADP
crl-16592	38	58	services	service	NOUN
crl-16592	38	59	that	that	PRON
crl-16592	38	60	libraries	librarie	VERB
crl-16592	38	61	and	and	CCONJ
crl-16592	38	62	it	it	PRON
crl-16592	38	63	providers	provider	NOUN
crl-16592	38	64	in	in	ADP
crl-16592	38	65	higher	high	ADJ
crl-16592	38	66	education	education	NOUN
crl-16592	38	67	“	"	PUNCT
crl-16592	38	68	use	use	NOUN
crl-16592	38	69	to	to	PART
crl-16592	38	70	solicit	solicit	VERB
crl-16592	38	71	,	,	PUNCT
crl-16592	38	72	track	track	NOUN
crl-16592	38	73	,	,	PUNCT
crl-16592	38	74	understand	understand	VERB
crl-16592	38	75	,	,	PUNCT
crl-16592	38	76	and	and	CCONJ
crl-16592	38	77	act	act	VERB
crl-16592	38	78	upon	upon	SCONJ
crl-16592	38	79	users	user	NOUN
crl-16592	38	80	’	'	PUNCT
crl-16592	38	81	opinions	opinion	NOUN
crl-16592	38	82	of	of	ADP
crl-16592	38	83	service	service	NOUN
crl-16592	38	84	quality	quality	NOUN
crl-16592	38	85	.	.	PUNCT
crl-16592	39	1	”15	”15	ADJ
crl-16592	39	2	various	various	ADJ
crl-16592	39	3	studies	study	NOUN
crl-16592	39	4	confirmed	confirm	VERB
crl-16592	39	5	the	the	DET
crl-16592	39	6	validity	validity	NOUN
crl-16592	39	7	and	and	CCONJ
crl-16592	39	8	reliability	reliability	NOUN
crl-16592	39	9	of	of	ADP
crl-16592	39	10	libqual+	libqual+	X
crl-16592	39	11	as	as	ADP
crl-16592	39	12	an	an	DET
crl-16592	39	13	assessment	assessment	NOUN
crl-16592	39	14	tool,16	tool,16	NUM
crl-16592	39	15	and	and	CCONJ
crl-16592	39	16	,	,	PUNCT
crl-16592	39	17	taken	take	VERB
crl-16592	39	18	with	with	ADP
crl-16592	39	19	other	other	ADJ
crl-16592	39	20	assessment	assessment	NOUN
crl-16592	39	21	methods	method	NOUN
crl-16592	39	22	,	,	PUNCT
crl-16592	39	23	libraries	library	NOUN
crl-16592	39	24	are	be	AUX
crl-16592	39	25	often	often	ADV
crl-16592	39	26	able	able	ADJ
crl-16592	39	27	to	to	PART
crl-16592	39	28	gather	gather	VERB
crl-16592	39	29	enough	enough	ADJ
crl-16592	39	30	information	information	NOUN
crl-16592	39	31	about	about	ADP
crl-16592	39	32	user	user	NOUN
crl-16592	39	33	need	need	VERB
crl-16592	39	34	to	to	PART
crl-16592	39	35	make	make	VERB
crl-16592	39	36	informed	informed	ADJ
crl-16592	39	37	decisions	decision	NOUN
crl-16592	39	38	.	.	PUNCT
crl-16592	40	1	however	however	ADV
crl-16592	40	2	,	,	PUNCT
crl-16592	40	3	a	a	DET
crl-16592	40	4	gap	gap	NOUN
crl-16592	40	5	in	in	ADP
crl-16592	40	6	the	the	DET
crl-16592	40	7	literature	literature	NOUN
crl-16592	40	8	exists	exist	VERB
crl-16592	40	9	in	in	ADP
crl-16592	40	10	that	that	PRON
crl-16592	40	11	most	most	ADJ
crl-16592	40	12	assessment	assessment	NOUN
crl-16592	40	13	tools	tool	NOUN
crl-16592	40	14	used	use	VERB
crl-16592	40	15	today	today	NOUN
crl-16592	40	16	are	be	AUX
crl-16592	40	17	one	one	NUM
crl-16592	40	18	-	-	PUNCT
crl-16592	40	19	sided	sided	ADJ
crl-16592	40	20	.	.	PUNCT
crl-16592	41	1	in	in	ADP
crl-16592	41	2	other	other	ADJ
crl-16592	41	3	words	word	NOUN
crl-16592	41	4	,	,	PUNCT
crl-16592	41	5	many	many	ADJ
crl-16592	41	6	studies	study	NOUN
crl-16592	41	7	focus	focus	VERB
crl-16592	41	8	on	on	ADP
crl-16592	41	9	how	how	SCONJ
crl-16592	41	10	users	user	NOUN
crl-16592	41	11	evaluate	evaluate	VERB
crl-16592	41	12	services	service	NOUN
crl-16592	41	13	,	,	PUNCT
crl-16592	41	14	but	but	CCONJ
crl-16592	41	15	they	they	PRON
crl-16592	41	16	do	do	AUX
crl-16592	41	17	n’t	not	PART
crl-16592	41	18	take	take	VERB
crl-16592	41	19	into	into	ADP
crl-16592	41	20	consideration	consideration	NOUN
crl-16592	41	21	how	how	SCONJ
crl-16592	41	22	service	service	NOUN
crl-16592	41	23	providers	provider	NOUN
crl-16592	41	24	evaluate	evaluate	VERB
crl-16592	41	25	those	those	DET
crl-16592	41	26	same	same	ADJ
crl-16592	41	27	services	service	NOUN
crl-16592	41	28	.	.	PUNCT
crl-16592	42	1	borrowed	borrow	VERB
crl-16592	42	2	from	from	ADP
crl-16592	42	3	social	social	ADJ
crl-16592	42	4	psychology	psychology	NOUN
crl-16592	42	5	,	,	PUNCT
crl-16592	42	6	the	the	DET
crl-16592	42	7	concept	concept	NOUN
crl-16592	42	8	of	of	ADP
crl-16592	42	9	congruence	congruence	NOUN
crl-16592	42	10	between	between	ADP
crl-16592	42	11	individuals	individual	NOUN
crl-16592	42	12	or	or	CCONJ
crl-16592	42	13	groups	group	NOUN
crl-16592	42	14	“	"	PUNCT
crl-16592	42	15	refers	refer	VERB
crl-16592	42	16	to	to	ADP
crl-16592	42	17	the	the	DET
crl-16592	42	18	fit	fit	ADJ
crl-16592	42	19	,	,	PUNCT
crl-16592	42	20	match	match	NOUN
crl-16592	42	21	,	,	PUNCT
crl-16592	42	22	agreement	agreement	NOUN
crl-16592	42	23	,	,	PUNCT
crl-16592	42	24	or	or	CCONJ
crl-16592	42	25	similarity	similarity	NOUN
crl-16592	42	26	between	between	ADP
crl-16592	42	27	two	two	NUM
crl-16592	42	28	conceptually	conceptually	ADV
crl-16592	42	29	distinct	distinct	ADJ
crl-16592	42	30	constructs”17	constructs”17	PROPN
crl-16592	42	31	and	and	CCONJ
crl-16592	42	32	has	have	AUX
crl-16592	42	33	been	be	AUX
crl-16592	42	34	used	use	VERB
crl-16592	42	35	in	in	ADP
crl-16592	42	36	behavior	behavior	NOUN
crl-16592	42	37	research.18	research.18	VERB
crl-16592	42	38	a	a	DET
crl-16592	42	39	high	high	ADJ
crl-16592	42	40	degree	degree	NOUN
crl-16592	42	41	of	of	ADP
crl-16592	42	42	perceptual	perceptual	ADJ
crl-16592	42	43	congruence	congruence	NOUN
crl-16592	42	44	implies	imply	VERB
crl-16592	42	45	a	a	DET
crl-16592	42	46	significant	significant	ADJ
crl-16592	42	47	degree	degree	NOUN
crl-16592	42	48	of	of	ADP
crl-16592	42	49	matching	matching	NOUN
crl-16592	42	50	between	between	ADP
crl-16592	42	51	stakeholders	stakeholder	NOUN
crl-16592	42	52	,	,	PUNCT
crl-16592	42	53	while	while	SCONJ
crl-16592	42	54	a	a	DET
crl-16592	42	55	low	low	ADJ
crl-16592	42	56	degree	degree	NOUN
crl-16592	42	57	of	of	ADP
crl-16592	42	58	perceptual	perceptual	ADJ
crl-16592	42	59	congruence	congruence	NOUN
crl-16592	42	60	indicates	indicate	VERB
crl-16592	42	61	large	large	ADJ
crl-16592	42	62	differences	difference	NOUN
crl-16592	42	63	in	in	ADP
crl-16592	42	64	expectations	expectation	NOUN
crl-16592	42	65	and/or	and/or	CCONJ
crl-16592	42	66	perceptions	perception	NOUN
crl-16592	42	67	.	.	PUNCT
crl-16592	43	1	corporate	corporate	ADJ
crl-16592	43	2	information	information	NOUN
crl-16592	43	3	technology	technology	NOUN
crl-16592	43	4	researchers	researcher	NOUN
crl-16592	43	5	have	have	AUX
crl-16592	43	6	combined	combine	VERB
crl-16592	43	7	incongruence	incongruence	NOUN
crl-16592	43	8	studies	study	NOUN
crl-16592	43	9	with	with	ADP
crl-16592	43	10	the	the	DET
crl-16592	43	11	principles	principle	NOUN
crl-16592	43	12	of	of	ADP
crl-16592	43	13	gap	gap	NOUN
crl-16592	43	14	measurements	measurement	NOUN
crl-16592	43	15	by	by	ADP
crl-16592	43	16	measuring	measure	VERB
crl-16592	43	17	the	the	DET
crl-16592	43	18	expectations	expectation	NOUN
crl-16592	43	19	and	and	CCONJ
crl-16592	43	20	perceptions	perception	NOUN
crl-16592	43	21	of	of	ADP
crl-16592	43	22	both	both	DET
crl-16592	43	23	service	service	NOUN
crl-16592	43	24	users	user	NOUN
crl-16592	43	25	and	and	CCONJ
crl-16592	43	26	service	service	NOUN
crl-16592	43	27	providers.19	providers.19	PROPN
crl-16592	43	28	having	have	VERB
crl-16592	43	29	differing	differ	VERB
crl-16592	43	30	expectations	expectation	NOUN
crl-16592	43	31	of	of	ADP
crl-16592	43	32	service	service	NOUN
crl-16592	43	33	quality	quality	NOUN
crl-16592	43	34	between	between	ADP
crl-16592	43	35	users	user	NOUN
crl-16592	43	36	and	and	CCONJ
crl-16592	43	37	providers	provider	NOUN
crl-16592	43	38	can	can	AUX
crl-16592	43	39	be	be	AUX
crl-16592	43	40	quite	quite	ADV
crl-16592	43	41	costly	costly	ADJ
crl-16592	43	42	,	,	PUNCT
crl-16592	43	43	as	as	SCONJ
crl-16592	43	44	“	"	PUNCT
crl-16592	43	45	disagreement	disagreement	NOUN
crl-16592	43	46	on	on	ADP
crl-16592	43	47	…	…	PUNCT
crl-16592	43	48	service	service	NOUN
crl-16592	43	49	quality	quality	NOUN
crl-16592	43	50	among	among	ADP
crl-16592	43	51	…	…	PUNCT
crl-16592	43	52	professionals	professional	NOUN
crl-16592	43	53	and	and	CCONJ
crl-16592	43	54	users	user	NOUN
crl-16592	43	55	has	have	AUX
crl-16592	43	56	been	be	AUX
crl-16592	43	57	found	find	VERB
crl-16592	43	58	to	to	PART
crl-16592	43	59	be	be	AUX
crl-16592	43	60	tied	tie	VERB
crl-16592	43	61	to	to	ADP
crl-16592	43	62	lower	low	ADJ
crl-16592	43	63	user	user	NOUN
crl-16592	43	64	satisfaction”20	satisfaction”20	VERB
crl-16592	43	65	with	with	ADP
crl-16592	43	66	the	the	DET
crl-16592	43	67	service	service	NOUN
crl-16592	43	68	in	in	ADP
crl-16592	43	69	question	question	NOUN
crl-16592	43	70	.	.	PUNCT
crl-16592	44	1	the	the	DET
crl-16592	44	2	following	follow	VERB
crl-16592	44	3	study	study	NOUN
crl-16592	44	4	describes	describe	VERB
crl-16592	44	5	a	a	DET
crl-16592	44	6	survey	survey	NOUN
crl-16592	44	7	methodology	methodology	NOUN
crl-16592	44	8	that	that	PRON
crl-16592	44	9	blends	blend	VERB
crl-16592	44	10	the	the	DET
crl-16592	44	11	gap	gap	NOUN
crl-16592	44	12	measurement	measurement	NOUN
crl-16592	44	13	models	model	NOUN
crl-16592	44	14	of	of	ADP
crl-16592	44	15	libqual+	libqual+	ADP
crl-16592	44	16	and	and	CCONJ
crl-16592	44	17	techqual+	techqual+	NOUN
crl-16592	44	18	and	and	CCONJ
crl-16592	44	19	continues	continue	VERB
crl-16592	44	20	to	to	PART
crl-16592	44	21	apply	apply	VERB
crl-16592	44	22	the	the	DET
crl-16592	44	23	concept	concept	NOUN
crl-16592	44	24	of	of	ADP
crl-16592	44	25	congruence	congruence	PROPN
crl-16592	44	26	studies	study	NOUN
crl-16592	44	27	to	to	ADP
crl-16592	44	28	service	service	NOUN
crl-16592	44	29	provision	provision	NOUN
crl-16592	44	30	by	by	ADP
crl-16592	44	31	measuring	measure	VERB
crl-16592	44	32	the	the	DET
crl-16592	44	33	expectations	expectation	NOUN
crl-16592	44	34	and	and	CCONJ
crl-16592	44	35	perceptions	perception	NOUN
crl-16592	44	36	of	of	ADP
crl-16592	44	37	both	both	DET
crl-16592	44	38	service	service	NOUN
crl-16592	44	39	providers	provider	NOUN
crl-16592	44	40	and	and	CCONJ
crl-16592	44	41	service	service	NOUN
crl-16592	44	42	users	user	NOUN
crl-16592	44	43	.	.	PUNCT
crl-16592	45	1	methodology	methodology	NOUN
crl-16592	45	2	to	to	PART
crl-16592	45	3	measure	measure	VERB
crl-16592	45	4	service	service	NOUN
crl-16592	45	5	provider	provider	NOUN
crl-16592	45	6	and	and	CCONJ
crl-16592	45	7	service	service	NOUN
crl-16592	45	8	user	user	NOUN
crl-16592	45	9	satisfaction	satisfaction	NOUN
crl-16592	45	10	with	with	ADP
crl-16592	45	11	services	service	NOUN
crl-16592	45	12	provided	provide	VERB
crl-16592	45	13	at	at	ADP
crl-16592	45	14	the	the	DET
crl-16592	45	15	help@ames	help@ame	NOUN
crl-16592	45	16	desk	desk	NOUN
crl-16592	45	17	,	,	PUNCT
crl-16592	45	18	two	two	NUM
crl-16592	45	19	complementary	complementary	ADJ
crl-16592	45	20	surveys	survey	NOUN
crl-16592	45	21	were	be	AUX
crl-16592	45	22	designed	design	VERB
crl-16592	45	23	using	use	VERB
crl-16592	45	24	qualtrics	qualtric	NOUN
crl-16592	45	25	.	.	PUNCT
crl-16592	46	1	one	one	NUM
crl-16592	46	2	survey	survey	NOUN
crl-16592	46	3	was	be	AUX
crl-16592	46	4	written	write	VERB
crl-16592	46	5	for	for	ADP
crl-16592	46	6	and	and	CCONJ
crl-16592	46	7	distributed	distribute	VERB
crl-16592	46	8	to	to	PART
crl-16592	46	9	service	service	NOUN
crl-16592	46	10	users	user	NOUN
crl-16592	46	11	(	(	PUNCT
crl-16592	46	12	iwu	iwu	NOUN
crl-16592	46	13	faculty	faculty	NOUN
crl-16592	46	14	,	,	PUNCT
crl-16592	46	15	staff	staff	NOUN
crl-16592	46	16	,	,	PUNCT
crl-16592	46	17	and	and	CCONJ
crl-16592	46	18	students	student	NOUN
crl-16592	46	19	)	)	PUNCT
crl-16592	46	20	,	,	PUNCT
crl-16592	46	21	while	while	SCONJ
crl-16592	46	22	the	the	DET
crl-16592	46	23	other	other	ADJ
crl-16592	46	24	was	be	AUX
crl-16592	46	25	written	write	VERB
crl-16592	46	26	for	for	ADP
crl-16592	46	27	and	and	CCONJ
crl-16592	46	28	distributed	distribute	VERB
crl-16592	46	29	to	to	ADP
crl-16592	46	30	service	service	NOUN
crl-16592	46	31	providers	provider	NOUN
crl-16592	46	32	(	(	PUNCT
crl-16592	46	33	help@ames	help@ame	NOUN
crl-16592	46	34	student	student	NOUN
crl-16592	46	35	employees	employee	NOUN
crl-16592	46	36	,	,	PUNCT
crl-16592	46	37	library	library	NOUN
crl-16592	46	38	faculty	faculty	NOUN
crl-16592	46	39	,	,	PUNCT
crl-16592	46	40	and	and	CCONJ
crl-16592	46	41	its	its	PRON
crl-16592	46	42	staff	staff	NOUN
crl-16592	46	43	)	)	PUNCT
crl-16592	46	44	.	.	PUNCT
crl-16592	47	1	survey	survey	NOUN
crl-16592	47	2	questions	question	NOUN
crl-16592	47	3	were	be	AUX
crl-16592	47	4	designed	design	VERB
crl-16592	47	5	by	by	ADP
crl-16592	47	6	comparing	compare	VERB
crl-16592	47	7	the	the	DET
crl-16592	47	8	core	core	NOUN
crl-16592	47	9	survey	survey	NOUN
crl-16592	47	10	instruments	instrument	NOUN
crl-16592	47	11	for	for	ADP
crl-16592	47	12	libqual+	libqual+	ADV
crl-16592	47	13	and	and	CCONJ
crl-16592	47	14	techqual+	techqual+	NOUN
crl-16592	47	15	and	and	CCONJ
crl-16592	47	16	identifying	identify	VERB
crl-16592	47	17	those	those	PRON
crl-16592	47	18	most	most	ADV
crl-16592	47	19	relevant	relevant	ADJ
crl-16592	47	20	to	to	ADP
crl-16592	47	21	an	an	DET
crl-16592	47	22	assessment	assessment	NOUN
crl-16592	47	23	of	of	ADP
crl-16592	47	24	an	an	DET
crl-16592	47	25	individual	individual	ADJ
crl-16592	47	26	service	service	NOUN
crl-16592	47	27	desk	desk	NOUN
crl-16592	47	28	with	with	ADP
crl-16592	47	29	both	both	CCONJ
crl-16592	47	30	library	library	NOUN
crl-16592	47	31	and	and	CCONJ
crl-16592	47	32	its	its	PRON
crl-16592	47	33	responsibilities	responsibility	NOUN
crl-16592	47	34	.	.	PUNCT
crl-16592	48	1	both	both	CCONJ
crl-16592	48	2	the	the	DET
crl-16592	48	3	libqual+	libqual+	X
crl-16592	48	4	and	and	CCONJ
crl-16592	48	5	techqual+	techqual+	PRON
crl-16592	48	6	surveys	survey	NOUN
crl-16592	48	7	had	have	AUX
crl-16592	48	8	previously	previously	ADV
crl-16592	48	9	been	be	AUX
crl-16592	48	10	administered	administer	VERB
crl-16592	48	11	at	at	ADP
crl-16592	48	12	iwu	iwu	NOUN
crl-16592	48	13	,	,	PUNCT
crl-16592	48	14	in	in	ADP
crl-16592	48	15	2004	2004	NUM
crl-16592	48	16	and	and	CCONJ
crl-16592	48	17	2009	2009	NUM
crl-16592	48	18	respectively	respectively	ADV
crl-16592	48	19	,	,	PUNCT
crl-16592	48	20	from	from	ADP
crl-16592	48	21	which	which	PRON
crl-16592	48	22	a	a	DET
crl-16592	48	23	list	list	NOUN
crl-16592	48	24	of	of	ADP
crl-16592	48	25	each	each	DET
crl-16592	48	26	survey	survey	NOUN
crl-16592	48	27	’s	’s	PART
crl-16592	48	28	362	362	NUM
crl-16592	48	29	college	college	PROPN
crl-16592	48	30	&	&	CCONJ
crl-16592	48	31	research	research	PROPN
crl-16592	48	32	libraries	library	NOUN
crl-16592	48	33	march	march	PROPN
crl-16592	48	34	2017	2017	NUM
crl-16592	48	35	full	full	ADJ
crl-16592	48	36	question	question	NOUN
crl-16592	48	37	complement	complement	NOUN
crl-16592	48	38	was	be	AUX
crl-16592	48	39	assembled	assemble	VERB
crl-16592	48	40	(	(	PUNCT
crl-16592	48	41	see	see	VERB
crl-16592	48	42	appendices	appendix	NOUN
crl-16592	48	43	a	a	PRON
crl-16592	48	44	and	and	CCONJ
crl-16592	48	45	b	b	NOUN
crl-16592	48	46	)	)	PUNCT
crl-16592	48	47	.	.	PUNCT
crl-16592	49	1	overlapping	overlap	VERB
crl-16592	49	2	questions	question	NOUN
crl-16592	49	3	were	be	AUX
crl-16592	49	4	combined	combine	VERB
crl-16592	49	5	,	,	PUNCT
crl-16592	49	6	while	while	SCONJ
crl-16592	49	7	questions	question	NOUN
crl-16592	49	8	not	not	PART
crl-16592	49	9	specific	specific	ADJ
crl-16592	49	10	to	to	ADP
crl-16592	49	11	the	the	DET
crl-16592	49	12	scope	scope	NOUN
crl-16592	49	13	of	of	ADP
crl-16592	49	14	the	the	DET
crl-16592	49	15	help@ames	help@ame	NOUN
crl-16592	49	16	desk	desk	NOUN
crl-16592	49	17	were	be	AUX
crl-16592	49	18	discarded	discard	VERB
crl-16592	49	19	.	.	PUNCT
crl-16592	50	1	as	as	ADP
crl-16592	50	2	an	an	DET
crl-16592	50	3	example	example	NOUN
crl-16592	50	4	,	,	PUNCT
crl-16592	50	5	most	most	ADJ
crl-16592	50	6	“	"	PUNCT
crl-16592	50	7	library	library	NOUN
crl-16592	50	8	as	as	ADP
crl-16592	50	9	place	place	NOUN
crl-16592	50	10	”	"	PUNCT
crl-16592	50	11	core	core	NOUN
crl-16592	50	12	questions	question	NOUN
crl-16592	50	13	from	from	ADP
crl-16592	50	14	libqual+	libqual+	PRON
crl-16592	50	15	would	would	AUX
crl-16592	50	16	have	have	AUX
crl-16592	50	17	been	be	AUX
crl-16592	50	18	inappropriate	inappropriate	ADJ
crl-16592	50	19	for	for	ADP
crl-16592	50	20	a	a	DET
crl-16592	50	21	survey	survey	NOUN
crl-16592	50	22	focused	focus	VERB
crl-16592	50	23	on	on	ADP
crl-16592	50	24	service	service	NOUN
crl-16592	50	25	from	from	ADP
crl-16592	50	26	a	a	DET
crl-16592	50	27	single	single	ADJ
crl-16592	50	28	desk	desk	NOUN
crl-16592	50	29	and	and	CCONJ
crl-16592	50	30	were	be	AUX
crl-16592	50	31	therefore	therefore	ADV
crl-16592	50	32	not	not	PART
crl-16592	50	33	included	include	VERB
crl-16592	50	34	.	.	PUNCT
crl-16592	51	1	from	from	ADP
crl-16592	51	2	techqual+	techqual+	NOUN
crl-16592	51	3	,	,	PUNCT
crl-16592	51	4	responses	response	NOUN
crl-16592	51	5	related	relate	VERB
crl-16592	51	6	to	to	ADP
crl-16592	51	7	“	"	PUNCT
crl-16592	51	8	connectivity	connectivity	NOUN
crl-16592	51	9	and	and	CCONJ
crl-16592	51	10	access	access	NOUN
crl-16592	51	11	”	"	PUNCT
crl-16592	51	12	would	would	AUX
crl-16592	51	13	have	have	AUX
crl-16592	51	14	been	be	AUX
crl-16592	51	15	outside	outside	ADP
crl-16592	51	16	the	the	DET
crl-16592	51	17	purview	purview	NOUN
crl-16592	51	18	of	of	ADP
crl-16592	51	19	help@ames	help@ame	NOUN
crl-16592	51	20	supervisors	supervisor	NOUN
crl-16592	51	21	,	,	PUNCT
crl-16592	51	22	so	so	SCONJ
crl-16592	51	23	they	they	PRON
crl-16592	51	24	were	be	AUX
crl-16592	51	25	also	also	ADV
crl-16592	51	26	not	not	PART
crl-16592	51	27	included	include	VERB
crl-16592	51	28	.	.	PUNCT
crl-16592	52	1	in	in	ADP
crl-16592	52	2	this	this	DET
crl-16592	52	3	way	way	NOUN
crl-16592	52	4	,	,	PUNCT
crl-16592	52	5	the	the	DET
crl-16592	52	6	survey	survey	NOUN
crl-16592	52	7	instrument	instrument	NOUN
crl-16592	52	8	was	be	AUX
crl-16592	52	9	customized	customize	VERB
crl-16592	52	10	based	base	VERB
crl-16592	52	11	on	on	ADP
crl-16592	52	12	the	the	DET
crl-16592	52	13	services	service	NOUN
crl-16592	52	14	offered	offer	VERB
crl-16592	52	15	by	by	ADP
crl-16592	52	16	the	the	DET
crl-16592	52	17	help@ames	help@ame	NOUN
crl-16592	52	18	desk	desk	NOUN
crl-16592	52	19	.	.	PUNCT
crl-16592	53	1	this	this	DET
crl-16592	53	2	study	study	NOUN
crl-16592	53	3	drew	draw	VERB
crl-16592	53	4	heavily	heavily	ADV
crl-16592	53	5	from	from	ADP
crl-16592	53	6	the	the	DET
crl-16592	53	7	“	"	PUNCT
crl-16592	53	8	affect	affect	NOUN
crl-16592	53	9	of	of	ADP
crl-16592	53	10	service	service	NOUN
crl-16592	53	11	”	"	PUNCT
crl-16592	53	12	category	category	NOUN
crl-16592	53	13	in	in	ADP
crl-16592	53	14	libqual+	libqual+	X
crl-16592	53	15	and	and	CCONJ
crl-16592	53	16	the	the	DET
crl-16592	53	17	“	"	PUNCT
crl-16592	53	18	support	support	NOUN
crl-16592	53	19	and	and	CCONJ
crl-16592	53	20	training	training	NOUN
crl-16592	53	21	”	"	PUNCT
crl-16592	53	22	category	category	NOUN
crl-16592	53	23	of	of	ADP
crl-16592	53	24	techqual+	techqual+	PROPN
crl-16592	53	25	.	.	PUNCT
crl-16592	54	1	the	the	DET
crl-16592	54	2	questions	question	NOUN
crl-16592	54	3	on	on	ADP
crl-16592	54	4	the	the	DET
crl-16592	54	5	two	two	NUM
crl-16592	54	6	surveys	survey	NOUN
crl-16592	54	7	addressed	address	VERB
crl-16592	54	8	the	the	DET
crl-16592	54	9	same	same	ADJ
crl-16592	54	10	concepts	concept	NOUN
crl-16592	54	11	,	,	PUNCT
crl-16592	54	12	with	with	ADP
crl-16592	54	13	appropriate	appropriate	ADJ
crl-16592	54	14	changes	change	NOUN
crl-16592	54	15	in	in	ADP
crl-16592	54	16	language	language	NOUN
crl-16592	54	17	to	to	PART
crl-16592	54	18	address	address	VERB
crl-16592	54	19	the	the	DET
crl-16592	54	20	different	different	ADJ
crl-16592	54	21	perspectives	perspective	NOUN
crl-16592	54	22	of	of	ADP
crl-16592	54	23	the	the	DET
crl-16592	54	24	two	two	NUM
crl-16592	54	25	stakeholder	stakeholder	NOUN
crl-16592	54	26	groups	group	NOUN
crl-16592	54	27	.	.	PUNCT
crl-16592	55	1	for	for	ADP
crl-16592	55	2	example	example	NOUN
crl-16592	55	3	,	,	PUNCT
crl-16592	55	4	a	a	DET
crl-16592	55	5	question	question	NOUN
crl-16592	55	6	to	to	ADP
crl-16592	55	7	users	user	NOUN
crl-16592	55	8	was	be	AUX
crl-16592	55	9	phrased	phrase	VERB
crl-16592	55	10	,	,	PUNCT
crl-16592	55	11	“	"	PUNCT
crl-16592	55	12	when	when	SCONJ
crl-16592	55	13	it	it	PRON
crl-16592	55	14	comes	come	VERB
crl-16592	55	15	to	to	ADP
crl-16592	55	16	help@ames	help@ame	NOUN
crl-16592	55	17	student	student	NOUN
crl-16592	55	18	employees	employee	NOUN
crl-16592	55	19	who	who	PRON
crl-16592	55	20	instill	instill	VERB
crl-16592	55	21	confidence	confidence	NOUN
crl-16592	55	22	in	in	ADP
crl-16592	55	23	me	i	PRON
crl-16592	55	24	…	…	PUNCT
crl-16592	55	25	,	,	PUNCT
crl-16592	55	26	”	"	PUNCT
crl-16592	55	27	while	while	SCONJ
crl-16592	55	28	for	for	ADP
crl-16592	55	29	providers	provider	NOUN
crl-16592	55	30	it	it	PRON
crl-16592	55	31	was	be	AUX
crl-16592	55	32	worded	word	VERB
crl-16592	55	33	,	,	PUNCT
crl-16592	55	34	“	"	PUNCT
crl-16592	55	35	when	when	SCONJ
crl-16592	55	36	it	it	PRON
crl-16592	55	37	comes	come	VERB
crl-16592	55	38	to	to	ADP
crl-16592	55	39	help@ames	help@ame	NOUN
crl-16592	55	40	student	student	NOUN
crl-16592	55	41	employees	employee	NOUN
crl-16592	55	42	who	who	PRON
crl-16592	55	43	instill	instill	VERB
crl-16592	55	44	confidence	confidence	NOUN
crl-16592	55	45	in	in	ADP
crl-16592	55	46	users	user	NOUN
crl-16592	55	47	…	…	PUNCT
crl-16592	55	48	”	"	PUNCT
crl-16592	55	49	see	see	VERB
crl-16592	55	50	appendix	appendix	NOUN
crl-16592	55	51	c	c	NOUN
crl-16592	55	52	for	for	ADP
crl-16592	55	53	a	a	DET
crl-16592	55	54	full	full	ADJ
crl-16592	55	55	list	list	NOUN
crl-16592	55	56	of	of	ADP
crl-16592	55	57	survey	survey	NOUN
crl-16592	55	58	questions	question	NOUN
crl-16592	55	59	.	.	PUNCT
crl-16592	56	1	in	in	ADP
crl-16592	56	2	a	a	DET
crl-16592	56	3	traditional	traditional	ADJ
crl-16592	56	4	libqual+	libqual+	ADP
crl-16592	56	5	survey	survey	NOUN
crl-16592	56	6	,	,	PUNCT
crl-16592	56	7	participants	participant	NOUN
crl-16592	56	8	are	be	AUX
crl-16592	56	9	presented	present	VERB
crl-16592	56	10	with	with	ADP
crl-16592	56	11	a	a	DET
crl-16592	56	12	series	series	NOUN
crl-16592	56	13	of	of	ADP
crl-16592	56	14	statements	statement	NOUN
crl-16592	56	15	;	;	PUNCT
crl-16592	56	16	for	for	ADP
crl-16592	56	17	each	each	DET
crl-16592	56	18	statement	statement	NOUN
crl-16592	56	19	,	,	PUNCT
crl-16592	56	20	participants	participant	NOUN
crl-16592	56	21	rate	rate	VERB
crl-16592	56	22	those	those	DET
crl-16592	56	23	statements	statement	NOUN
crl-16592	56	24	across	across	ADP
crl-16592	56	25	three	three	NUM
crl-16592	56	26	factors	factor	NOUN
crl-16592	56	27	on	on	ADP
crl-16592	56	28	a	a	DET
crl-16592	56	29	likert	likert	ADJ
crl-16592	56	30	-	-	ADJ
crl-16592	56	31	type	type	NOUN
crl-16592	56	32	scale	scale	NOUN
crl-16592	56	33	from	from	ADP
crl-16592	56	34	1	1	NUM
crl-16592	56	35	to	to	ADP
crl-16592	56	36	9	9	NUM
crl-16592	56	37	,	,	PUNCT
crl-16592	56	38	with	with	ADP
crl-16592	56	39	1	1	NUM
crl-16592	56	40	being	be	AUX
crl-16592	56	41	the	the	DET
crl-16592	56	42	lowest	low	ADJ
crl-16592	56	43	rating	rating	NOUN
crl-16592	56	44	and	and	CCONJ
crl-16592	56	45	9	9	NUM
crl-16592	56	46	being	be	AUX
crl-16592	56	47	the	the	DET
crl-16592	56	48	highest	high	ADJ
crl-16592	56	49	.	.	PUNCT
crl-16592	57	1	those	those	DET
crl-16592	57	2	factors	factor	NOUN
crl-16592	57	3	are	be	AUX
crl-16592	57	4	a	a	DET
crl-16592	57	5	participant	participant	NOUN
crl-16592	57	6	’s	’s	PART
crl-16592	57	7	“	"	PUNCT
crl-16592	57	8	minimum	minimum	ADJ
crl-16592	57	9	level	level	NOUN
crl-16592	57	10	of	of	ADP
crl-16592	57	11	service	service	NOUN
crl-16592	57	12	that	that	PRON
crl-16592	57	13	is	be	AUX
crl-16592	57	14	deemed	deem	VERB
crl-16592	57	15	acceptable	acceptable	ADJ
crl-16592	57	16	,	,	PUNCT
crl-16592	57	17	the	the	DET
crl-16592	57	18	perceived	perceive	VERB
crl-16592	57	19	level	level	NOUN
crl-16592	57	20	of	of	ADP
crl-16592	57	21	service	service	NOUN
crl-16592	57	22	seen	see	VERB
crl-16592	57	23	as	as	ADP
crl-16592	57	24	being	be	AUX
crl-16592	57	25	offered	offer	VERB
crl-16592	57	26	,	,	PUNCT
crl-16592	57	27	[	[	X
crl-16592	57	28	and	and	CCONJ
crl-16592	57	29	]	]	PUNCT
crl-16592	57	30	the	the	DET
crl-16592	57	31	desired	desire	VERB
crl-16592	57	32	level	level	NOUN
crl-16592	57	33	of	of	ADP
crl-16592	57	34	service	service	NOUN
crl-16592	57	35	.	.	PUNCT
crl-16592	58	1	”21	”21	ADP
crl-16592	58	2	this	this	DET
crl-16592	58	3	study	study	NOUN
crl-16592	58	4	,	,	PUNCT
crl-16592	58	5	instead	instead	ADV
crl-16592	58	6	,	,	PUNCT
crl-16592	58	7	asked	ask	VERB
crl-16592	58	8	participants	participant	NOUN
crl-16592	58	9	to	to	PART
crl-16592	58	10	rate	rate	VERB
crl-16592	58	11	statements	statement	NOUN
crl-16592	58	12	across	across	ADP
crl-16592	58	13	two	two	NUM
crl-16592	58	14	factors	factor	NOUN
crl-16592	58	15	(	(	PUNCT
crl-16592	58	16	expected	expect	VERB
crl-16592	58	17	/	/	SYM
crl-16592	58	18	desired	desire	VERB
crl-16592	58	19	service	service	NOUN
crl-16592	58	20	level	level	NOUN
crl-16592	58	21	and	and	CCONJ
crl-16592	58	22	perceived	perceive	VERB
crl-16592	58	23	service	service	NOUN
crl-16592	58	24	performance	performance	NOUN
crl-16592	58	25	)	)	PUNCT
crl-16592	58	26	,	,	PUNCT
crl-16592	58	27	on	on	ADP
crl-16592	58	28	a	a	DET
crl-16592	58	29	likert	likert	ADJ
crl-16592	58	30	-	-	ADJ
crl-16592	58	31	type	type	NOUN
crl-16592	58	32	scale	scale	NOUN
crl-16592	58	33	from	from	ADP
crl-16592	58	34	1	1	NUM
crl-16592	58	35	to	to	ADP
crl-16592	58	36	7	7	NUM
crl-16592	58	37	,	,	PUNCT
crl-16592	58	38	with	with	ADP
crl-16592	58	39	1	1	NUM
crl-16592	58	40	being	be	AUX
crl-16592	58	41	the	the	DET
crl-16592	58	42	lowest	low	ADJ
crl-16592	58	43	and	and	CCONJ
crl-16592	58	44	7	7	NUM
crl-16592	58	45	being	be	AUX
crl-16592	58	46	the	the	DET
crl-16592	58	47	highest	high	ADJ
crl-16592	58	48	.	.	PUNCT
crl-16592	59	1	the	the	DET
crl-16592	59	2	expected	expect	VERB
crl-16592	59	3	/	/	SYM
crl-16592	59	4	desired	desire	VERB
crl-16592	59	5	service	service	NOUN
crl-16592	59	6	level	level	NOUN
crl-16592	59	7	(	(	PUNCT
crl-16592	59	8	e	e	NOUN
crl-16592	59	9	)	)	PUNCT
crl-16592	59	10	is	be	AUX
crl-16592	59	11	a	a	DET
crl-16592	59	12	number	number	NOUN
crl-16592	59	13	that	that	PRON
crl-16592	59	14	represents	represent	VERB
crl-16592	59	15	the	the	DET
crl-16592	59	16	level	level	NOUN
crl-16592	59	17	of	of	ADP
crl-16592	59	18	service	service	NOUN
crl-16592	59	19	participants	participant	NOUN
crl-16592	59	20	think	think	VERB
crl-16592	59	21	should	should	AUX
crl-16592	59	22	be	be	AUX
crl-16592	59	23	provided	provide	VERB
crl-16592	59	24	.	.	PUNCT
crl-16592	60	1	lower	low	ADJ
crl-16592	60	2	expectations	expectation	NOUN
crl-16592	60	3	for	for	ADP
crl-16592	60	4	this	this	DET
crl-16592	60	5	service	service	NOUN
crl-16592	60	6	would	would	AUX
crl-16592	60	7	typically	typically	ADV
crl-16592	60	8	be	be	AUX
crl-16592	60	9	closer	close	ADJ
crl-16592	60	10	to	to	ADP
crl-16592	60	11	the	the	DET
crl-16592	60	12	lower	low	ADJ
crl-16592	60	13	end	end	NOUN
crl-16592	60	14	of	of	ADP
crl-16592	60	15	the	the	DET
crl-16592	60	16	rating	rating	NOUN
crl-16592	60	17	scale	scale	NOUN
crl-16592	60	18	;	;	PUNCT
crl-16592	60	19	higher	high	ADJ
crl-16592	60	20	expectations	expectation	NOUN
crl-16592	60	21	would	would	AUX
crl-16592	60	22	typically	typically	ADV
crl-16592	60	23	be	be	AUX
crl-16592	60	24	closer	close	ADJ
crl-16592	60	25	to	to	ADP
crl-16592	60	26	the	the	DET
crl-16592	60	27	higher	high	ADJ
crl-16592	60	28	end	end	NOUN
crl-16592	60	29	of	of	ADP
crl-16592	60	30	the	the	DET
crl-16592	60	31	rating	rating	NOUN
crl-16592	60	32	scale	scale	NOUN
crl-16592	60	33	.	.	PUNCT
crl-16592	61	1	the	the	DET
crl-16592	61	2	perceived	perceive	VERB
crl-16592	61	3	service	service	NOUN
crl-16592	61	4	performance	performance	NOUN
crl-16592	61	5	(	(	PUNCT
crl-16592	61	6	p	p	NOUN
crl-16592	61	7	)	)	PUNCT
crl-16592	61	8	is	be	AUX
crl-16592	61	9	a	a	DET
crl-16592	61	10	number	number	NOUN
crl-16592	61	11	that	that	PRON
crl-16592	61	12	represents	represent	VERB
crl-16592	61	13	the	the	DET
crl-16592	61	14	level	level	NOUN
crl-16592	61	15	of	of	ADP
crl-16592	61	16	service	service	NOUN
crl-16592	61	17	that	that	PRON
crl-16592	61	18	participants	participant	NOUN
crl-16592	61	19	believe	believe	VERB
crl-16592	61	20	is	be	AUX
crl-16592	61	21	typically	typically	ADV
crl-16592	61	22	provided	provide	VERB
crl-16592	61	23	at	at	ADP
crl-16592	61	24	the	the	DET
crl-16592	61	25	help@ames	help@ame	NOUN
crl-16592	61	26	desk	desk	NOUN
crl-16592	61	27	.	.	PUNCT
crl-16592	62	1	this	this	DET
crl-16592	62	2	rating	rating	NOUN
crl-16592	62	3	is	be	AUX
crl-16592	62	4	typically	typically	ADV
crl-16592	62	5	considered	consider	VERB
crl-16592	62	6	within	within	ADP
crl-16592	62	7	the	the	DET
crl-16592	62	8	context	context	NOUN
crl-16592	62	9	of	of	ADP
crl-16592	62	10	the	the	DET
crl-16592	62	11	expected	expect	VERB
crl-16592	62	12	/	/	SYM
crl-16592	62	13	desired	desire	VERB
crl-16592	62	14	ratings	rating	NOUN
crl-16592	62	15	.	.	PUNCT
crl-16592	63	1	if	if	SCONJ
crl-16592	63	2	participants	participant	NOUN
crl-16592	63	3	feel	feel	VERB
crl-16592	63	4	that	that	SCONJ
crl-16592	63	5	the	the	DET
crl-16592	63	6	perceived	perceive	VERB
crl-16592	63	7	performance	performance	NOUN
crl-16592	63	8	is	be	AUX
crl-16592	63	9	below	below	ADP
crl-16592	63	10	expected	expect	VERB
crl-16592	63	11	service	service	NOUN
crl-16592	63	12	expectations	expectation	NOUN
crl-16592	63	13	,	,	PUNCT
crl-16592	63	14	ratings	rating	NOUN
crl-16592	63	15	should	should	AUX
crl-16592	63	16	be	be	AUX
crl-16592	63	17	equal	equal	ADJ
crl-16592	63	18	to	to	ADP
crl-16592	63	19	or	or	CCONJ
crl-16592	63	20	below	below	ADP
crl-16592	63	21	expected	expect	VERB
crl-16592	63	22	service	service	NOUN
crl-16592	63	23	level	level	NOUN
crl-16592	63	24	ratings	rating	NOUN
crl-16592	63	25	.	.	PUNCT
crl-16592	64	1	if	if	SCONJ
crl-16592	64	2	the	the	DET
crl-16592	64	3	perceived	perceive	VERB
crl-16592	64	4	performance	performance	NOUN
crl-16592	64	5	exceeds	exceed	VERB
crl-16592	64	6	desired	desire	VERB
crl-16592	64	7	service	service	NOUN
crl-16592	64	8	expectations	expectation	NOUN
crl-16592	64	9	,	,	PUNCT
crl-16592	64	10	ratings	rating	NOUN
crl-16592	64	11	should	should	AUX
crl-16592	64	12	be	be	AUX
crl-16592	64	13	equal	equal	ADJ
crl-16592	64	14	to	to	ADP
crl-16592	64	15	or	or	CCONJ
crl-16592	64	16	greater	great	ADJ
crl-16592	64	17	than	than	ADP
crl-16592	64	18	expected	expect	VERB
crl-16592	64	19	/	/	SYM
crl-16592	64	20	desired	desire	VERB
crl-16592	64	21	service	service	NOUN
crl-16592	64	22	level	level	NOUN
crl-16592	64	23	ratings	rating	NOUN
crl-16592	64	24	.	.	PUNCT
crl-16592	65	1	the	the	DET
crl-16592	65	2	survey	survey	NOUN
crl-16592	65	3	for	for	ADP
crl-16592	65	4	service	service	NOUN
crl-16592	65	5	providers	provider	NOUN
crl-16592	65	6	used	use	VERB
crl-16592	65	7	the	the	DET
crl-16592	65	8	same	same	ADJ
crl-16592	65	9	scale	scale	NOUN
crl-16592	65	10	as	as	ADP
crl-16592	65	11	the	the	DET
crl-16592	65	12	survey	survey	NOUN
crl-16592	65	13	for	for	ADP
crl-16592	65	14	service	service	NOUN
crl-16592	65	15	users	user	NOUN
crl-16592	65	16	.	.	PUNCT
crl-16592	66	1	service	service	NOUN
crl-16592	66	2	users	user	NOUN
crl-16592	66	3	were	be	AUX
crl-16592	66	4	presented	present	VERB
crl-16592	66	5	with	with	ADP
crl-16592	66	6	17	17	NUM
crl-16592	66	7	statements	statement	NOUN
crl-16592	66	8	,	,	PUNCT
crl-16592	66	9	while	while	SCONJ
crl-16592	66	10	service	service	NOUN
crl-16592	66	11	providers	provider	NOUN
crl-16592	66	12	were	be	AUX
crl-16592	66	13	presented	present	VERB
crl-16592	66	14	with	with	ADP
crl-16592	66	15	14	14	NUM
crl-16592	66	16	statements	statement	NOUN
crl-16592	66	17	.	.	PUNCT
crl-16592	67	1	in	in	ADP
crl-16592	67	2	addition	addition	NOUN
crl-16592	67	3	to	to	ADP
crl-16592	67	4	the	the	DET
crl-16592	67	5	core	core	NOUN
crl-16592	67	6	statements	statement	NOUN
crl-16592	67	7	,	,	PUNCT
crl-16592	67	8	each	each	DET
crl-16592	67	9	survey	survey	NOUN
crl-16592	67	10	participant	participant	NOUN
crl-16592	67	11	was	be	AUX
crl-16592	67	12	asked	ask	VERB
crl-16592	67	13	to	to	PART
crl-16592	67	14	offer	offer	VERB
crl-16592	67	15	positive	positive	ADJ
crl-16592	67	16	,	,	PUNCT
crl-16592	67	17	critical	critical	ADJ
crl-16592	67	18	,	,	PUNCT
crl-16592	67	19	and	and	CCONJ
crl-16592	67	20	general	general	ADJ
crl-16592	67	21	feedback	feedback	NOUN
crl-16592	67	22	regarding	regard	VERB
crl-16592	67	23	their	their	PRON
crl-16592	67	24	experiences	experience	NOUN
crl-16592	67	25	with	with	ADP
crl-16592	67	26	or	or	CCONJ
crl-16592	67	27	perceptions	perception	NOUN
crl-16592	67	28	of	of	ADP
crl-16592	67	29	help@ames	help@ame	NOUN
crl-16592	67	30	student	student	NOUN
crl-16592	67	31	employees	employee	NOUN
crl-16592	67	32	.	.	PUNCT
crl-16592	68	1	finally	finally	ADV
crl-16592	68	2	,	,	PUNCT
crl-16592	68	3	demographic	demographic	ADJ
crl-16592	68	4	information	information	NOUN
crl-16592	68	5	was	be	AUX
crl-16592	68	6	collected	collect	VERB
crl-16592	68	7	,	,	PUNCT
crl-16592	68	8	for	for	ADP
crl-16592	68	9	the	the	DET
crl-16592	68	10	purposes	purpose	NOUN
crl-16592	68	11	of	of	ADP
crl-16592	68	12	assessing	assess	VERB
crl-16592	68	13	the	the	DET
crl-16592	68	14	data	datum	NOUN
crl-16592	68	15	set	set	VERB
crl-16592	68	16	and	and	CCONJ
crl-16592	68	17	identifying	identify	VERB
crl-16592	68	18	trends	trend	NOUN
crl-16592	68	19	across	across	ADP
crl-16592	68	20	variables	variable	NOUN
crl-16592	68	21	.	.	PUNCT
crl-16592	69	1	responses	response	NOUN
crl-16592	69	2	for	for	ADP
crl-16592	69	3	service	service	NOUN
crl-16592	69	4	users	user	NOUN
crl-16592	69	5	’	’	PART
crl-16592	69	6	affiliation	affiliation	NOUN
crl-16592	69	7	with	with	ADP
crl-16592	69	8	the	the	DET
crl-16592	69	9	university	university	NOUN
crl-16592	69	10	(	(	PUNCT
crl-16592	69	11	see	see	VERB
crl-16592	69	12	table	table	NOUN
crl-16592	69	13	1	1	NUM
crl-16592	69	14	)	)	PUNCT
crl-16592	69	15	indicates	indicate	VERB
crl-16592	69	16	an	an	DET
crl-16592	69	17	approximately	approximately	ADV
crl-16592	69	18	11:1	11:1	NUM
crl-16592	69	19	faculty	faculty	NOUN
crl-16592	69	20	to	to	PART
crl-16592	69	21	student	student	NOUN
crl-16592	69	22	response	response	NOUN
crl-16592	69	23	rate	rate	NOUN
crl-16592	69	24	,	,	PUNCT
crl-16592	69	25	which	which	PRON
crl-16592	69	26	was	be	AUX
crl-16592	69	27	deemed	deem	VERB
crl-16592	69	28	appropriate	appropriate	ADJ
crl-16592	69	29	since	since	SCONJ
crl-16592	69	30	illinois	illinois	PROPN
crl-16592	69	31	wesleyan	wesleyan	PROPN
crl-16592	69	32	claims	claim	VERB
crl-16592	69	33	to	to	PART
crl-16592	69	34	maintain	maintain	VERB
crl-16592	69	35	an	an	DET
crl-16592	69	36	11:1	11:1	NUM
crl-16592	69	37	faculty	faculty	NOUN
crl-16592	69	38	to	to	PART
crl-16592	69	39	student	student	NOUN
crl-16592	69	40	ratio	ratio	NOUN
crl-16592	69	41	.	.	PUNCT
crl-16592	70	1	students	student	NOUN
crl-16592	70	2	and	and	CCONJ
crl-16592	70	3	faculty	faculty	NOUN
crl-16592	70	4	had	have	VERB
crl-16592	70	5	an	an	DET
crl-16592	70	6	overall	overall	ADJ
crl-16592	70	7	response	response	NOUN
crl-16592	70	8	rate	rate	NOUN
crl-16592	70	9	of	of	ADP
crl-16592	70	10	15	15	NUM
crl-16592	70	11	percent	percent	NOUN
crl-16592	70	12	and	and	CCONJ
crl-16592	70	13	14	14	NUM
crl-16592	70	14	percent	percent	NOUN
crl-16592	70	15	respectively	respectively	ADV
crl-16592	70	16	.	.	PUNCT
crl-16592	71	1	service	service	NOUN
crl-16592	71	2	users	user	NOUN
crl-16592	71	3	were	be	AUX
crl-16592	71	4	asked	ask	VERB
crl-16592	71	5	to	to	PART
crl-16592	71	6	identify	identify	VERB
crl-16592	71	7	how	how	SCONJ
crl-16592	71	8	often	often	ADV
crl-16592	71	9	they	they	PRON
crl-16592	71	10	contacted	contact	VERB
crl-16592	71	11	the	the	DET
crl-16592	71	12	help@ames	help@ame	NOUN
crl-16592	71	13	desk	desk	NOUN
crl-16592	71	14	(	(	PUNCT
crl-16592	71	15	see	see	VERB
crl-16592	71	16	table	table	NOUN
crl-16592	71	17	2	2	NUM
crl-16592	71	18	)	)	PUNCT
crl-16592	71	19	and	and	CCONJ
crl-16592	71	20	for	for	ADP
crl-16592	71	21	what	what	DET
crl-16592	71	22	purposes	purpose	NOUN
crl-16592	71	23	they	they	PRON
crl-16592	71	24	typically	typically	ADV
crl-16592	71	25	contacted	contact	VERB
crl-16592	71	26	the	the	DET
crl-16592	71	27	desk	desk	NOUN
crl-16592	71	28	(	(	PUNCT
crl-16592	71	29	see	see	VERB
crl-16592	71	30	table	table	NOUN
crl-16592	71	31	3	3	NUM
crl-16592	71	32	)	)	PUNCT
crl-16592	71	33	.	.	PUNCT
crl-16592	72	1	the	the	DET
crl-16592	72	2	reasons	reason	NOUN
crl-16592	72	3	for	for	ADP
crl-16592	72	4	contacting	contact	VERB
crl-16592	72	5	the	the	DET
crl-16592	72	6	desk	desk	NOUN
crl-16592	72	7	lined	line	VERB
crl-16592	72	8	up	up	ADP
crl-16592	72	9	with	with	ADP
crl-16592	72	10	expectations	expectation	NOUN
crl-16592	72	11	based	base	VERB
crl-16592	72	12	on	on	ADP
crl-16592	72	13	desk	desk	NOUN
crl-16592	72	14	statistics	statistic	NOUN
crl-16592	72	15	,	,	PUNCT
crl-16592	72	16	giving	give	VERB
crl-16592	72	17	further	further	ADJ
crl-16592	72	18	value	value	NOUN
crl-16592	72	19	to	to	ADP
crl-16592	72	20	the	the	DET
crl-16592	72	21	data	datum	NOUN
crl-16592	72	22	set	set	VERB
crl-16592	72	23	.	.	PUNCT
crl-16592	73	1	service	service	NOUN
crl-16592	73	2	providers	provider	NOUN
crl-16592	73	3	were	be	AUX
crl-16592	73	4	asked	ask	VERB
crl-16592	73	5	to	to	PART
crl-16592	73	6	identify	identify	VERB
crl-16592	73	7	whether	whether	SCONJ
crl-16592	73	8	they	they	PRON
crl-16592	73	9	were	be	AUX
crl-16592	73	10	help@ames	help@ame	NOUN
crl-16592	73	11	student	student	NOUN
crl-16592	73	12	employees	employee	NOUN
crl-16592	73	13	,	,	PUNCT
crl-16592	73	14	library	library	NOUN
crl-16592	73	15	faculty	faculty	NOUN
crl-16592	73	16	,	,	PUNCT
crl-16592	73	17	or	or	CCONJ
crl-16592	73	18	it	it	PRON
crl-16592	73	19	staff	staff	NOUN
crl-16592	73	20	(	(	PUNCT
crl-16592	73	21	n	n	NOUN
crl-16592	73	22	=	=	SYM
crl-16592	73	23	25	25	NUM
crl-16592	73	24	,	,	PUNCT
crl-16592	73	25	5	5	NUM
crl-16592	73	26	,	,	PUNCT
crl-16592	73	27	and	and	CCONJ
crl-16592	73	28	7	7	NUM
crl-16592	73	29	respectively	respectively	ADV
crl-16592	73	30	)	)	PUNCT
crl-16592	73	31	.	.	PUNCT
crl-16592	74	1	for	for	ADP
crl-16592	74	2	each	each	DET
crl-16592	74	3	survey	survey	NOUN
crl-16592	74	4	,	,	PUNCT
crl-16592	74	5	participants	participant	NOUN
crl-16592	74	6	were	be	AUX
crl-16592	74	7	directed	direct	VERB
crl-16592	74	8	to	to	ADP
crl-16592	74	9	a	a	DET
crl-16592	74	10	secondary	secondary	ADJ
crl-16592	74	11	google	google	NOUN
crl-16592	74	12	form	form	NOUN
crl-16592	74	13	,	,	PUNCT
crl-16592	74	14	wherein	wherein	SCONJ
crl-16592	74	15	they	they	PRON
crl-16592	74	16	entered	enter	VERB
crl-16592	74	17	their	their	PRON
crl-16592	74	18	name	name	NOUN
crl-16592	74	19	and	and	CCONJ
crl-16592	74	20	e	e	NOUN
crl-16592	74	21	-	-	NOUN
crl-16592	74	22	mail	mail	NOUN
crl-16592	74	23	should	should	AUX
crl-16592	74	24	they	they	PRON
crl-16592	74	25	wish	wish	VERB
crl-16592	74	26	to	to	PART
crl-16592	74	27	be	be	AUX
crl-16592	74	28	considered	consider	VERB
crl-16592	74	29	for	for	ADP
crl-16592	74	30	the	the	DET
crl-16592	74	31	survey	survey	NOUN
crl-16592	74	32	incentive	incentive	NOUN
crl-16592	74	33	.	.	PUNCT
crl-16592	75	1	measuring	measure	VERB
crl-16592	75	2	perceptual	perceptual	NOUN
crl-16592	75	3	(	(	PUNCT
crl-16592	75	4	in)congruence	in)congruence	NOUN
crl-16592	75	5	363	363	NUM
crl-16592	75	6	table	table	NOUN
crl-16592	75	7	2	2	NUM
crl-16592	75	8	service	service	NOUN
crl-16592	75	9	users	user	NOUN
crl-16592	75	10	’	'	PUNCT
crl-16592	75	11	indication	indication	NOUN
crl-16592	75	12	of	of	ADP
crl-16592	75	13	frequency	frequency	NOUN
crl-16592	75	14	of	of	ADP
crl-16592	75	15	use	use	NOUN
crl-16592	75	16	of	of	ADP
crl-16592	75	17	the	the	DET
crl-16592	75	18	help@ames	help@ame	NOUN
crl-16592	75	19	desk	desk	VERB
crl-16592	75	20	how	how	SCONJ
crl-16592	75	21	often	often	ADV
crl-16592	75	22	do	do	AUX
crl-16592	75	23	you	you	PRON
crl-16592	75	24	contact	contact	VERB
crl-16592	75	25	/	/	SYM
crl-16592	75	26	use	use	VERB
crl-16592	75	27	the	the	DET
crl-16592	75	28	help@ames	help@ame	NOUN
crl-16592	75	29	desk	desk	NOUN
crl-16592	75	30	?	?	PUNCT
crl-16592	76	1	responses	response	NOUN
crl-16592	76	2	percentage	percentage	NOUN
crl-16592	76	3	i	i	PRON
crl-16592	76	4	rarely	rarely	ADV
crl-16592	76	5	or	or	CCONJ
crl-16592	76	6	never	never	ADV
crl-16592	76	7	use	use	VERB
crl-16592	76	8	the	the	DET
crl-16592	76	9	help@ames	help@ame	NOUN
crl-16592	76	10	desk	desk	NOUN
crl-16592	76	11	79	79	NUM
crl-16592	76	12	23	23	NUM
crl-16592	76	13	%	%	NOUN
crl-16592	76	14	i	i	PRON
crl-16592	76	15	use	use	VERB
crl-16592	76	16	the	the	DET
crl-16592	76	17	help@ames	help@ame	NOUN
crl-16592	76	18	desk	desk	NOUN
crl-16592	76	19	once	once	ADV
crl-16592	76	20	or	or	CCONJ
crl-16592	76	21	twice	twice	DET
crl-16592	76	22	a	a	DET
crl-16592	76	23	semester	semester	NOUN
crl-16592	76	24	190	190	NUM
crl-16592	76	25	55	55	NUM
crl-16592	76	26	%	%	NOUN
crl-16592	77	1	i	i	PRON
crl-16592	77	2	use	use	VERB
crl-16592	77	3	the	the	DET
crl-16592	77	4	help@ames	help@ame	NOUN
crl-16592	77	5	desk	desk	NOUN
crl-16592	77	6	about	about	ADP
crl-16592	77	7	once	once	ADV
crl-16592	77	8	per	per	ADP
crl-16592	77	9	month	month	NOUN
crl-16592	77	10	65	65	NUM
crl-16592	77	11	19	19	NUM
crl-16592	77	12	%	%	NOUN
crl-16592	77	13	i	i	PRON
crl-16592	77	14	use	use	VERB
crl-16592	77	15	the	the	DET
crl-16592	77	16	help@ames	help@ame	NOUN
crl-16592	77	17	desk	desk	NOUN
crl-16592	77	18	about	about	ADP
crl-16592	77	19	once	once	ADV
crl-16592	77	20	per	per	ADP
crl-16592	77	21	week	week	NOUN
crl-16592	77	22	9	9	NUM
crl-16592	77	23	3	3	NUM
crl-16592	77	24	%	%	NOUN
crl-16592	77	25	i	i	PRON
crl-16592	77	26	use	use	VERB
crl-16592	77	27	the	the	DET
crl-16592	77	28	help@ames	help@ame	NOUN
crl-16592	77	29	desk	desk	NOUN
crl-16592	77	30	about	about	ADP
crl-16592	77	31	once	once	ADV
crl-16592	77	32	per	per	ADP
crl-16592	77	33	day	day	NOUN
crl-16592	77	34	0	0	NUM
crl-16592	77	35	0	0	NUM
crl-16592	77	36	%	%	NOUN
crl-16592	77	37	total	total	NOUN
crl-16592	77	38	343	343	NUM
crl-16592	77	39	100	100	NUM
crl-16592	77	40	%	%	NOUN
crl-16592	77	41	table	table	NOUN
crl-16592	77	42	1	1	NUM
crl-16592	77	43	service	service	NOUN
crl-16592	77	44	user	user	NOUN
crl-16592	77	45	(	(	PUNCT
crl-16592	77	46	iwu	iwu	NOUN
crl-16592	77	47	faculty	faculty	NOUN
crl-16592	77	48	,	,	PUNCT
crl-16592	77	49	staff	staff	NOUN
crl-16592	77	50	,	,	PUNCT
crl-16592	77	51	and	and	CCONJ
crl-16592	77	52	students	student	NOUN
crl-16592	77	53	)	)	PUNCT
crl-16592	77	54	affiliation	affiliation	NOUN
crl-16592	77	55	with	with	ADP
crl-16592	77	56	the	the	DET
crl-16592	77	57	university	university	NOUN
crl-16592	77	58	affiliation	affiliation	NOUN
crl-16592	77	59	responses	response	NOUN
crl-16592	77	60	student	student	NOUN
crl-16592	77	61	,	,	PUNCT
crl-16592	77	62	first	first	ADJ
crl-16592	77	63	year	year	NOUN
crl-16592	77	64	76	76	NUM
crl-16592	77	65	student	student	NOUN
crl-16592	77	66	,	,	PUNCT
crl-16592	77	67	second	second	ADJ
crl-16592	77	68	year	year	NOUN
crl-16592	77	69	83	83	NUM
crl-16592	77	70	student	student	NOUN
crl-16592	77	71	,	,	PUNCT
crl-16592	77	72	third	third	ADJ
crl-16592	77	73	year	year	NOUN
crl-16592	77	74	69	69	NUM
crl-16592	77	75	student	student	NOUN
crl-16592	77	76	,	,	PUNCT
crl-16592	77	77	fourth	fourth	ADJ
crl-16592	77	78	year	year	NOUN
crl-16592	77	79	60	60	NUM
crl-16592	77	80	student	student	NOUN
crl-16592	77	81	,	,	PUNCT
crl-16592	77	82	other	other	ADJ
crl-16592	77	83	1	1	NUM
crl-16592	77	84	total	total	ADJ
crl-16592	77	85	students	student	NOUN
crl-16592	77	86	289	289	NUM
crl-16592	77	87	adjunct	adjunct	ADJ
crl-16592	77	88	faculty	faculty	NOUN
crl-16592	77	89	,	,	PUNCT
crl-16592	77	90	instructor	instructor	NOUN
crl-16592	77	91	,	,	PUNCT
crl-16592	77	92	lecturer	lecturer	NOUN
crl-16592	77	93	5	5	NUM
crl-16592	77	94	assistant	assistant	NOUN
crl-16592	77	95	professor	professor	NOUN
crl-16592	77	96	7	7	NUM
crl-16592	77	97	associate	associate	NOUN
crl-16592	77	98	professor	professor	NOUN
crl-16592	77	99	6	6	NUM
crl-16592	77	100	full	full	ADJ
crl-16592	77	101	professor	professor	NOUN
crl-16592	77	102	8	8	NUM
crl-16592	77	103	total	total	NOUN
crl-16592	77	104	faculty	faculty	NOUN
crl-16592	77	105	26	26	NUM
crl-16592	77	106	staff	staff	NOUN
crl-16592	77	107	,	,	PUNCT
crl-16592	77	108	academic	academic	ADJ
crl-16592	77	109	affairs	affair	NOUN
crl-16592	77	110	3	3	NUM
crl-16592	77	111	staff	staff	NOUN
crl-16592	77	112	,	,	PUNCT
crl-16592	77	113	academic	academic	ADJ
crl-16592	77	114	departments	department	NOUN
crl-16592	77	115	1	1	NUM
crl-16592	77	116	staff	staff	NOUN
crl-16592	77	117	,	,	PUNCT
crl-16592	77	118	admissions	admission	NOUN
crl-16592	77	119	&	&	CCONJ
crl-16592	77	120	financial	financial	ADJ
crl-16592	77	121	aid	aid	NOUN
crl-16592	77	122	4	4	NUM
crl-16592	77	123	staff	staff	NOUN
crl-16592	77	124	,	,	PUNCT
crl-16592	77	125	alumni	alumnus	NOUN
crl-16592	77	126	services	service	NOUN
crl-16592	77	127	&	&	CCONJ
crl-16592	77	128	advancement	advancement	PROPN
crl-16592	77	129	2	2	NUM
crl-16592	77	130	staff	staff	NOUN
crl-16592	77	131	,	,	PUNCT
crl-16592	77	132	business	business	NOUN
crl-16592	77	133	&	&	CCONJ
crl-16592	77	134	finance	finance	PROPN
crl-16592	77	135	,	,	PUNCT
crl-16592	77	136	hr	hr	NOUN
crl-16592	77	137	2	2	NUM
crl-16592	77	138	staff	staff	NOUN
crl-16592	77	139	,	,	PUNCT
crl-16592	77	140	health	health	NOUN
crl-16592	77	141	&	&	CCONJ
crl-16592	77	142	counseling	counseling	NOUN
crl-16592	77	143	services	service	NOUN
crl-16592	77	144	2	2	NUM
crl-16592	77	145	staff	staff	NOUN
crl-16592	77	146	,	,	PUNCT
crl-16592	77	147	office	office	NOUN
crl-16592	77	148	of	of	ADP
crl-16592	77	149	communication	communication	NOUN
crl-16592	77	150	0	0	NUM
crl-16592	77	151	staff	staff	NOUN
crl-16592	77	152	,	,	PUNCT
crl-16592	77	153	physical	physical	ADJ
crl-16592	77	154	plant	plant	NOUN
crl-16592	77	155	1	1	NUM
crl-16592	77	156	staff	staff	NOUN
crl-16592	77	157	,	,	PUNCT
crl-16592	77	158	student	student	NOUN
crl-16592	77	159	affairs	affair	NOUN
crl-16592	77	160	6	6	NUM
crl-16592	77	161	staff	staff	NOUN
crl-16592	77	162	,	,	PUNCT
crl-16592	77	163	security	security	NOUN
crl-16592	77	164	1	1	NUM
crl-16592	77	165	staff	staff	NOUN
crl-16592	77	166	,	,	PUNCT
crl-16592	77	167	other	other	ADJ
crl-16592	77	168	6	6	NUM
crl-16592	77	169	total	total	ADJ
crl-16592	77	170	staff	staff	NOUN
crl-16592	77	171	28	28	NUM
crl-16592	77	172	total	total	ADJ
crl-16592	77	173	participants	participant	NOUN
crl-16592	77	174	343	343	NUM
crl-16592	77	175	364	364	NUM
crl-16592	77	176	college	college	PROPN
crl-16592	77	177	&	&	CCONJ
crl-16592	77	178	research	research	PROPN
crl-16592	77	179	libraries	library	NOUN
crl-16592	77	180	march	march	PROPN
crl-16592	77	181	2017	2017	NUM
crl-16592	77	182	while	while	SCONJ
crl-16592	77	183	both	both	CCONJ
crl-16592	77	184	libqual+	libqual+	X
crl-16592	77	185	and	and	CCONJ
crl-16592	77	186	techqual+	techqual+	PUNCT
crl-16592	77	187	recruit	recruit	NOUN
crl-16592	77	188	participants	participant	NOUN
crl-16592	77	189	via	via	ADP
crl-16592	77	190	random	random	ADJ
crl-16592	77	191	sampling	sampling	NOUN
crl-16592	77	192	,	,	PUNCT
crl-16592	77	193	this	this	DET
crl-16592	77	194	study	study	NOUN
crl-16592	77	195	was	be	AUX
crl-16592	77	196	distributed	distribute	VERB
crl-16592	77	197	via	via	ADP
crl-16592	77	198	an	an	DET
crl-16592	77	199	all	all	DET
crl-16592	77	200	-	-	PUNCT
crl-16592	77	201	campus	campus	NOUN
crl-16592	77	202	listserv	listserv	NOUN
crl-16592	77	203	and	and	CCONJ
crl-16592	77	204	used	use	VERB
crl-16592	77	205	a	a	DET
crl-16592	77	206	convenience	convenience	NOUN
crl-16592	77	207	sample	sample	NOUN
crl-16592	77	208	.	.	PUNCT
crl-16592	78	1	the	the	DET
crl-16592	78	2	subject	subject	ADJ
crl-16592	78	3	line	line	NOUN
crl-16592	78	4	of	of	ADP
crl-16592	78	5	the	the	DET
crl-16592	78	6	e	e	NOUN
crl-16592	78	7	-	-	NOUN
crl-16592	78	8	mail	mail	NOUN
crl-16592	78	9	was	be	AUX
crl-16592	78	10	“	"	PUNCT
crl-16592	78	11	$	$	SYM
crl-16592	78	12	10	10	NUM
crl-16592	78	13	for	for	ADP
crl-16592	78	14	10	10	NUM
crl-16592	78	15	minutes	minute	NOUN
crl-16592	78	16	—	—	PUNCT
crl-16592	78	17	ames	ames	PROPN
crl-16592	78	18	library	library	PROPN
crl-16592	78	19	survey	survey	NOUN
crl-16592	78	20	”	"	PUNCT
crl-16592	78	21	;	;	PUNCT
crl-16592	78	22	the	the	DET
crl-16592	78	23	first	first	ADJ
crl-16592	78	24	75	75	NUM
crl-16592	78	25	participants	participant	NOUN
crl-16592	78	26	were	be	AUX
crl-16592	78	27	eligible	eligible	ADJ
crl-16592	78	28	to	to	PART
crl-16592	78	29	receive	receive	VERB
crl-16592	78	30	a	a	DET
crl-16592	78	31	$	$	SYM
crl-16592	78	32	10	10	NUM
crl-16592	78	33	gift	gift	NOUN
crl-16592	78	34	card	card	NOUN
crl-16592	78	35	to	to	PART
crl-16592	78	36	target	target	VERB
crl-16592	78	37	.	.	PUNCT
crl-16592	79	1	service	service	NOUN
crl-16592	79	2	providers	provider	NOUN
crl-16592	79	3	were	be	AUX
crl-16592	79	4	e	e	VERB
crl-16592	79	5	-	-	VERB
crl-16592	79	6	mailed	mail	VERB
crl-16592	79	7	the	the	DET
crl-16592	79	8	link	link	NOUN
crl-16592	79	9	to	to	ADP
crl-16592	79	10	their	their	PRON
crl-16592	79	11	survey	survey	NOUN
crl-16592	79	12	directly	directly	ADV
crl-16592	79	13	,	,	PUNCT
crl-16592	79	14	with	with	SCONJ
crl-16592	79	15	instructions	instruction	NOUN
crl-16592	79	16	to	to	PART
crl-16592	79	17	ignore	ignore	VERB
crl-16592	79	18	the	the	DET
crl-16592	79	19	all	all	PRON
crl-16592	79	20	-	-	PUNCT
crl-16592	79	21	campus	campus	NOUN
crl-16592	79	22	message	message	NOUN
crl-16592	79	23	.	.	PUNCT
crl-16592	80	1	similar	similar	ADJ
crl-16592	80	2	to	to	ADP
crl-16592	80	3	service	service	NOUN
crl-16592	80	4	users	user	NOUN
crl-16592	80	5	,	,	PUNCT
crl-16592	80	6	service	service	NOUN
crl-16592	80	7	providers	provider	NOUN
crl-16592	80	8	completing	complete	VERB
crl-16592	80	9	the	the	DET
crl-16592	80	10	survey	survey	NOUN
crl-16592	80	11	were	be	AUX
crl-16592	80	12	given	give	VERB
crl-16592	80	13	a	a	DET
crl-16592	80	14	$	$	SYM
crl-16592	80	15	20	20	NUM
crl-16592	80	16	gift	gift	NOUN
crl-16592	80	17	certificate	certificate	NOUN
crl-16592	80	18	to	to	PART
crl-16592	80	19	target	target	VERB
crl-16592	80	20	.	.	PUNCT
crl-16592	81	1	service	service	NOUN
crl-16592	81	2	providers	provider	NOUN
crl-16592	81	3	were	be	AUX
crl-16592	81	4	e	e	VERB
crl-16592	81	5	-	-	VERB
crl-16592	81	6	mailed	mail	VERB
crl-16592	81	7	on	on	ADP
crl-16592	81	8	a	a	DET
crl-16592	81	9	monday	monday	PROPN
crl-16592	81	10	morning	morning	NOUN
crl-16592	81	11	;	;	PUNCT
crl-16592	81	12	the	the	DET
crl-16592	81	13	e	e	NOUN
crl-16592	81	14	-	-	NOUN
crl-16592	81	15	mail	mail	NOUN
crl-16592	81	16	to	to	PART
crl-16592	81	17	campus	campus	NOUN
crl-16592	81	18	(	(	PUNCT
crl-16592	81	19	service	service	NOUN
crl-16592	81	20	users	user	NOUN
crl-16592	81	21	)	)	PUNCT
crl-16592	81	22	was	be	AUX
crl-16592	81	23	sent	send	VERB
crl-16592	81	24	on	on	ADP
crl-16592	81	25	a	a	DET
crl-16592	81	26	tuesday	tuesday	PROPN
crl-16592	81	27	afternoon	afternoon	NOUN
crl-16592	81	28	.	.	PUNCT
crl-16592	82	1	follow	follow	VERB
crl-16592	82	2	up	up	ADP
crl-16592	82	3	e	e	NOUN
crl-16592	82	4	-	-	NOUN
crl-16592	82	5	mails	mail	NOUN
crl-16592	82	6	were	be	AUX
crl-16592	82	7	sent	send	VERB
crl-16592	82	8	to	to	ADP
crl-16592	82	9	service	service	NOUN
crl-16592	82	10	providers	provider	NOUN
crl-16592	82	11	twice	twice	ADV
crl-16592	82	12	,	,	PUNCT
crl-16592	82	13	at	at	ADP
crl-16592	82	14	weekly	weekly	ADJ
crl-16592	82	15	intervals	interval	NOUN
crl-16592	82	16	.	.	PUNCT
crl-16592	83	1	survey	survey	NOUN
crl-16592	83	2	responses	response	NOUN
crl-16592	83	3	were	be	AUX
crl-16592	83	4	collected	collect	VERB
crl-16592	83	5	in	in	ADP
crl-16592	83	6	qualtrics	qualtric	NOUN
crl-16592	83	7	,	,	PUNCT
crl-16592	83	8	scrubbed	scrub	VERB
crl-16592	83	9	in	in	ADP
crl-16592	83	10	excel	excel	NOUN
crl-16592	83	11	,	,	PUNCT
crl-16592	83	12	coded	code	VERB
crl-16592	83	13	,	,	PUNCT
crl-16592	83	14	and	and	CCONJ
crl-16592	83	15	analyzed	analyze	VERB
crl-16592	83	16	using	use	VERB
crl-16592	83	17	spss	spss	PROPN
crl-16592	83	18	.	.	PUNCT
crl-16592	84	1	the	the	DET
crl-16592	84	2	scrubbing	scrubbing	NOUN
crl-16592	84	3	process	process	NOUN
crl-16592	84	4	included	include	VERB
crl-16592	84	5	deleting	delete	VERB
crl-16592	84	6	unnecessary	unnecessary	ADJ
crl-16592	84	7	variables	variable	NOUN
crl-16592	84	8	from	from	ADP
crl-16592	84	9	the	the	DET
crl-16592	84	10	data	data	NOUN
crl-16592	84	11	set	set	VERB
crl-16592	84	12	(	(	PUNCT
crl-16592	84	13	timestamps	timestamp	NOUN
crl-16592	84	14	,	,	PUNCT
crl-16592	84	15	ip	ip	NOUN
crl-16592	84	16	addresses	address	NOUN
crl-16592	84	17	,	,	PUNCT
crl-16592	84	18	start	start	VERB
crl-16592	84	19	date	date	NOUN
crl-16592	84	20	,	,	PUNCT
crl-16592	84	21	end	end	VERB
crl-16592	84	22	date	date	NOUN
crl-16592	84	23	,	,	PUNCT
crl-16592	84	24	and	and	CCONJ
crl-16592	84	25	so	so	ADV
crl-16592	84	26	on	on	ADV
crl-16592	84	27	)	)	PUNCT
crl-16592	84	28	and	and	CCONJ
crl-16592	84	29	deleting	delete	VERB
crl-16592	84	30	incomplete	incomplete	ADJ
crl-16592	84	31	responses	response	NOUN
crl-16592	84	32	.	.	PUNCT
crl-16592	85	1	of	of	ADP
crl-16592	85	2	419	419	NUM
crl-16592	85	3	surveys	survey	NOUN
crl-16592	85	4	started	start	VERB
crl-16592	85	5	by	by	ADP
crl-16592	85	6	service	service	NOUN
crl-16592	85	7	users	user	NOUN
crl-16592	85	8	,	,	PUNCT
crl-16592	85	9	74	74	NUM
crl-16592	85	10	were	be	AUX
crl-16592	85	11	incomplete	incomplete	ADJ
crl-16592	85	12	and	and	CCONJ
crl-16592	85	13	were	be	AUX
crl-16592	85	14	deleted	delete	VERB
crl-16592	85	15	from	from	ADP
crl-16592	85	16	the	the	DET
crl-16592	85	17	data	datum	NOUN
crl-16592	85	18	set	set	VERB
crl-16592	85	19	.	.	PUNCT
crl-16592	86	1	two	two	NUM
crl-16592	86	2	additional	additional	ADJ
crl-16592	86	3	submissions	submission	NOUN
crl-16592	86	4	were	be	AUX
crl-16592	86	5	deleted	delete	VERB
crl-16592	86	6	,	,	PUNCT
crl-16592	86	7	as	as	SCONJ
crl-16592	86	8	no	no	DET
crl-16592	86	9	data	datum	NOUN
crl-16592	86	10	were	be	AUX
crl-16592	86	11	recorded	record	VERB
crl-16592	86	12	.	.	PUNCT
crl-16592	87	1	of	of	ADP
crl-16592	87	2	49	49	NUM
crl-16592	87	3	surveys	survey	NOUN
crl-16592	87	4	started	start	VERB
crl-16592	87	5	by	by	ADP
crl-16592	87	6	service	service	NOUN
crl-16592	87	7	providers	provider	NOUN
crl-16592	87	8	,	,	PUNCT
crl-16592	87	9	7	7	NUM
crl-16592	87	10	were	be	AUX
crl-16592	87	11	incomplete	incomplete	ADJ
crl-16592	87	12	and	and	CCONJ
crl-16592	87	13	were	be	AUX
crl-16592	87	14	deleted	delete	VERB
crl-16592	87	15	from	from	ADP
crl-16592	87	16	the	the	DET
crl-16592	87	17	data	datum	NOUN
crl-16592	87	18	set	set	VERB
crl-16592	87	19	.	.	PUNCT
crl-16592	88	1	three	three	NUM
crl-16592	88	2	additional	additional	ADJ
crl-16592	88	3	submissions	submission	NOUN
crl-16592	88	4	were	be	AUX
crl-16592	88	5	deleted	delete	VERB
crl-16592	88	6	,	,	PUNCT
crl-16592	88	7	as	as	SCONJ
crl-16592	88	8	no	no	DET
crl-16592	88	9	data	datum	NOUN
crl-16592	88	10	were	be	AUX
crl-16592	88	11	recorded	record	VERB
crl-16592	88	12	.	.	PUNCT
crl-16592	89	1	core	core	NOUN
crl-16592	89	2	statements	statement	NOUN
crl-16592	89	3	were	be	AUX
crl-16592	89	4	coded	code	VERB
crl-16592	89	5	into	into	ADP
crl-16592	89	6	variables	variable	NOUN
crl-16592	89	7	(	(	PUNCT
crl-16592	89	8	see	see	VERB
crl-16592	89	9	appendix	appendix	NOUN
crl-16592	89	10	c	c	NOUN
crl-16592	89	11	)	)	PUNCT
crl-16592	89	12	,	,	PUNCT
crl-16592	89	13	with	with	ADP
crl-16592	89	14	12	12	NUM
crl-16592	89	15	variables	variable	NOUN
crl-16592	89	16	overlapping	overlap	VERB
crl-16592	89	17	between	between	ADP
crl-16592	89	18	service	service	NOUN
crl-16592	89	19	providers	provider	NOUN
crl-16592	89	20	and	and	CCONJ
crl-16592	89	21	service	service	NOUN
crl-16592	89	22	users	user	NOUN
crl-16592	89	23	.	.	PUNCT
crl-16592	90	1	as	as	ADP
crl-16592	90	2	an	an	DET
crl-16592	90	3	example	example	NOUN
crl-16592	90	4	,	,	PUNCT
crl-16592	90	5	the	the	DET
crl-16592	90	6	question	question	NOUN
crl-16592	90	7	pertaining	pertain	VERB
crl-16592	90	8	to	to	ADP
crl-16592	90	9	whether	whether	SCONJ
crl-16592	90	10	help@ames	help@ame	NOUN
crl-16592	90	11	student	student	NOUN
crl-16592	90	12	instilled	instilled	ADJ
crl-16592	90	13	confidence	confidence	NOUN
crl-16592	90	14	in	in	ADP
crl-16592	90	15	users	user	NOUN
crl-16592	90	16	was	be	AUX
crl-16592	90	17	coded	code	VERB
crl-16592	90	18	swconfidence	swconfidence	NOUN
crl-16592	90	19	.	.	PUNCT
crl-16592	91	1	each	each	DET
crl-16592	91	2	variable	variable	NOUN
crl-16592	91	3	,	,	PUNCT
crl-16592	91	4	such	such	ADJ
crl-16592	91	5	as	as	ADP
crl-16592	91	6	swconfidence	swconfidence	NOUN
crl-16592	91	7	,	,	PUNCT
crl-16592	91	8	had	have	VERB
crl-16592	91	9	three	three	NUM
crl-16592	91	10	conditions	condition	NOUN
crl-16592	91	11	—	—	PUNCT
crl-16592	91	12	one	one	NUM
crl-16592	91	13	each	each	DET
crl-16592	91	14	for	for	ADP
crl-16592	91	15	the	the	DET
crl-16592	91	16	expectation	expectation	NOUN
crl-16592	91	17	score	score	NOUN
crl-16592	91	18	,	,	PUNCT
crl-16592	91	19	the	the	DET
crl-16592	91	20	perception	perception	NOUN
crl-16592	91	21	score	score	NOUN
crl-16592	91	22	,	,	PUNCT
crl-16592	91	23	and	and	CCONJ
crl-16592	91	24	the	the	DET
crl-16592	91	25	gap	gap	NOUN
crl-16592	91	26	score	score	NOUN
crl-16592	91	27	(	(	PUNCT
crl-16592	91	28	which	which	PRON
crl-16592	91	29	is	be	AUX
crl-16592	91	30	the	the	DET
crl-16592	91	31	difference	difference	NOUN
crl-16592	91	32	between	between	ADP
crl-16592	91	33	the	the	DET
crl-16592	91	34	perception	perception	NOUN
crl-16592	91	35	and	and	CCONJ
crl-16592	91	36	the	the	DET
crl-16592	91	37	expectation	expectation	NOUN
crl-16592	91	38	score	score	NOUN
crl-16592	91	39	):	):	PUNCT
crl-16592	91	40	swconfidencee	swconfidencee	NOUN
crl-16592	91	41	,	,	PUNCT
crl-16592	91	42	swconfidencep	swconfidencep	VERB
crl-16592	91	43	,	,	PUNCT
crl-16592	91	44	and	and	CCONJ
crl-16592	91	45	swconfidenceg	swconfidenceg	PROPN
crl-16592	91	46	.	.	PUNCT
crl-16592	92	1	the	the	DET
crl-16592	92	2	e	e	PROPN
crl-16592	92	3	scores	score	NOUN
crl-16592	92	4	refer	refer	VERB
crl-16592	92	5	to	to	ADP
crl-16592	92	6	the	the	DET
crl-16592	92	7	expected	expect	VERB
crl-16592	92	8	/	/	SYM
crl-16592	92	9	desired	desire	VERB
crl-16592	92	10	service	service	NOUN
crl-16592	92	11	level	level	NOUN
crl-16592	92	12	,	,	PUNCT
crl-16592	92	13	and	and	CCONJ
crl-16592	92	14	the	the	DET
crl-16592	92	15	p	p	ADJ
crl-16592	92	16	score	score	NOUN
crl-16592	92	17	refers	refer	VERB
crl-16592	92	18	to	to	ADP
crl-16592	92	19	the	the	DET
crl-16592	92	20	perceived	perceive	VERB
crl-16592	92	21	service	service	NOUN
crl-16592	92	22	performance	performance	NOUN
crl-16592	92	23	.	.	PUNCT
crl-16592	93	1	the	the	DET
crl-16592	93	2	g	g	PROPN
crl-16592	93	3	score	score	NOUN
crl-16592	93	4	refers	refer	VERB
crl-16592	93	5	to	to	ADP
crl-16592	93	6	the	the	DET
crl-16592	93	7	gap	gap	NOUN
crl-16592	93	8	between	between	ADP
crl-16592	93	9	table	table	NOUN
crl-16592	93	10	3	3	NUM
crl-16592	93	11	service	service	NOUN
crl-16592	93	12	users	user	NOUN
crl-16592	93	13	’	'	PUNCT
crl-16592	93	14	indication	indication	NOUN
crl-16592	93	15	of	of	ADP
crl-16592	93	16	help	help	NOUN
crl-16592	93	17	sought	seek	VERB
crl-16592	93	18	from	from	ADP
crl-16592	93	19	the	the	DET
crl-16592	93	20	help@ames	help@ame	NOUN
crl-16592	93	21	desk	desk	NOUN
crl-16592	93	22	when	when	SCONJ
crl-16592	93	23	contacting	contact	VERB
crl-16592	93	24	the	the	DET
crl-16592	93	25	help@ames	help@ame	NOUN
crl-16592	93	26	desk	desk	NOUN
crl-16592	93	27	,	,	PUNCT
crl-16592	93	28	what	what	PRON
crl-16592	93	29	is	be	AUX
crl-16592	93	30	the	the	DET
crl-16592	93	31	most	most	ADV
crl-16592	93	32	common	common	ADJ
crl-16592	93	33	type	type	NOUN
crl-16592	93	34	of	of	ADP
crl-16592	93	35	help	help	NOUN
crl-16592	93	36	that	that	SCONJ
crl-16592	93	37	you	you	PRON
crl-16592	93	38	are	be	AUX
crl-16592	93	39	seeking	seek	VERB
crl-16592	93	40	?	?	PUNCT
crl-16592	94	1	responses	response	NOUN
crl-16592	94	2	percentage	percentage	NOUN
crl-16592	94	3	computer	computer	NOUN
crl-16592	94	4	/	/	SYM
crl-16592	94	5	software	software	NOUN
crl-16592	94	6	issues	issue	VERB
crl-16592	94	7	158	158	NUM
crl-16592	94	8	47	47	NUM
crl-16592	94	9	%	%	NOUN
crl-16592	94	10	help	help	NOUN
crl-16592	94	11	with	with	ADP
crl-16592	94	12	copiers	copier	NOUN
crl-16592	94	13	,	,	PUNCT
crl-16592	94	14	printers	printer	NOUN
crl-16592	94	15	,	,	PUNCT
crl-16592	94	16	scanning	scanning	NOUN
crl-16592	94	17	,	,	PUNCT
crl-16592	94	18	faxing	fax	VERB
crl-16592	94	19	120	120	NUM
crl-16592	94	20	36	36	NUM
crl-16592	94	21	%	%	NOUN
crl-16592	94	22	help	help	NOUN
crl-16592	94	23	finding	find	VERB
crl-16592	94	24	library	library	ADJ
crl-16592	94	25	materials	material	NOUN
crl-16592	94	26	82	82	NUM
crl-16592	94	27	24	24	NUM
crl-16592	94	28	%	%	NOUN
crl-16592	94	29	problems	problem	NOUN
crl-16592	94	30	with	with	ADP
crl-16592	94	31	wireless	wireless	NOUN
crl-16592	94	32	or	or	CCONJ
crl-16592	94	33	internet	internet	NOUN
crl-16592	94	34	connection	connection	NOUN
crl-16592	94	35	89	89	NUM
crl-16592	94	36	23	23	NUM
crl-16592	94	37	%	%	NOUN
crl-16592	94	38	pickup	pickup	NOUN
crl-16592	94	39	supplies	supply	NOUN
crl-16592	94	40	(	(	PUNCT
crl-16592	94	41	markers	marker	NOUN
crl-16592	94	42	,	,	PUNCT
crl-16592	94	43	stapler	stapler	NOUN
crl-16592	94	44	,	,	PUNCT
crl-16592	94	45	etc	etc	X
crl-16592	94	46	.	.	X
crl-16592	94	47	)	)	PUNCT
crl-16592	95	1	69	69	NUM
crl-16592	95	2	21	21	NUM
crl-16592	95	3	%	%	NOUN
crl-16592	95	4	reserving	reserve	VERB
crl-16592	95	5	a	a	DET
crl-16592	95	6	group	group	NOUN
crl-16592	95	7	study	study	NOUN
crl-16592	95	8	or	or	CCONJ
crl-16592	95	9	project	project	NOUN
crl-16592	95	10	room	room	NOUN
crl-16592	95	11	50	50	NUM
crl-16592	95	12	15	15	NUM
crl-16592	95	13	%	%	NOUN
crl-16592	95	14	logging	log	VERB
crl-16592	95	15	a	a	DET
crl-16592	95	16	call	call	NOUN
crl-16592	95	17	/	/	SYM
crl-16592	95	18	ticket	ticket	NOUN
crl-16592	95	19	for	for	ADP
crl-16592	95	20	3900	3900	NUM
crl-16592	95	21	47	47	NUM
crl-16592	95	22	14	14	NUM
crl-16592	95	23	%	%	NOUN
crl-16592	95	24	getting	get	VERB
crl-16592	95	25	in	in	ADP
crl-16592	95	26	touch	touch	NOUN
crl-16592	95	27	with	with	ADP
crl-16592	95	28	a	a	DET
crl-16592	95	29	librarian	librarian	ADJ
crl-16592	95	30	48	48	NUM
crl-16592	95	31	14	14	NUM
crl-16592	95	32	%	%	NOUN
crl-16592	95	33	problems	problem	NOUN
crl-16592	95	34	logging	log	VERB
crl-16592	95	35	into	into	ADP
crl-16592	95	36	moodle	moodle	NOUN
crl-16592	95	37	or	or	CCONJ
crl-16592	95	38	myiwu	myiwu	NOUN
crl-16592	95	39	41	41	NUM
crl-16592	95	40	12	12	NUM
crl-16592	95	41	%	%	NOUN
crl-16592	95	42	looking	look	VERB
crl-16592	95	43	for	for	ADP
crl-16592	95	44	directions	direction	NOUN
crl-16592	95	45	29	29	NUM
crl-16592	95	46	9	9	NUM
crl-16592	95	47	%	%	NOUN
crl-16592	95	48	problems	problem	NOUN
crl-16592	95	49	with	with	ADP
crl-16592	95	50	email	email	NOUN
crl-16592	95	51	30	30	NUM
crl-16592	95	52	9	9	NUM
crl-16592	95	53	%	%	NOUN
crl-16592	95	54	getting	getting	AUX
crl-16592	95	55	started	start	VERB
crl-16592	95	56	with	with	ADP
crl-16592	95	57	research	research	NOUN
crl-16592	95	58	31	31	NUM
crl-16592	95	59	9	9	NUM
crl-16592	95	60	%	%	NOUN
crl-16592	95	61	getting	get	VERB
crl-16592	95	62	advanced	advanced	ADJ
crl-16592	95	63	research	research	NOUN
crl-16592	95	64	help	help	NOUN
crl-16592	95	65	19	19	NUM
crl-16592	95	66	6	6	NUM
crl-16592	95	67	%	%	NOUN
crl-16592	95	68	help	help	NOUN
crl-16592	95	69	with	with	ADP
crl-16592	95	70	campus	campus	NOUN
crl-16592	95	71	or	or	CCONJ
crl-16592	95	72	personal	personal	ADJ
crl-16592	95	73	telephones	telephone	NOUN
crl-16592	95	74	14	14	NUM
crl-16592	95	75	4	4	NUM
crl-16592	95	76	%	%	NOUN
crl-16592	95	77	total	total	NOUN
crl-16592	95	78	336	336	NUM
crl-16592	95	79	100	100	NUM
crl-16592	95	80	%	%	NOUN
crl-16592	95	81	measuring	measure	VERB
crl-16592	95	82	perceptual	perceptual	NOUN
crl-16592	95	83	(	(	PUNCT
crl-16592	95	84	in)congruence	in)congruence	NOUN
crl-16592	95	85	365	365	NUM
crl-16592	95	86	the	the	DET
crl-16592	95	87	p	p	NOUN
crl-16592	95	88	and	and	CCONJ
crl-16592	95	89	e	e	NOUN
crl-16592	95	90	scores	score	NOUN
crl-16592	95	91	and	and	CCONJ
crl-16592	95	92	was	be	AUX
crl-16592	95	93	calculated	calculate	VERB
crl-16592	95	94	by	by	ADP
crl-16592	95	95	subtracting	subtract	VERB
crl-16592	95	96	the	the	DET
crl-16592	95	97	e	e	NOUN
crl-16592	95	98	score	score	NOUN
crl-16592	95	99	from	from	ADP
crl-16592	95	100	the	the	DET
crl-16592	95	101	p	p	NOUN
crl-16592	95	102	score	score	NOUN
crl-16592	95	103	.	.	PUNCT
crl-16592	96	1	in	in	ADP
crl-16592	96	2	other	other	ADJ
crl-16592	96	3	words	word	NOUN
crl-16592	96	4	,	,	PUNCT
crl-16592	96	5	g	g	NOUN
crl-16592	96	6	=	=	SYM
crl-16592	96	7	p	p	X
crl-16592	96	8	–	–	PUNCT
crl-16592	96	9	e	e	NOUN
crl-16592	96	10	,	,	PUNCT
crl-16592	96	11	where	where	SCONJ
crl-16592	96	12	a	a	DET
crl-16592	96	13	negative	negative	ADJ
crl-16592	96	14	g	g	NOUN
crl-16592	96	15	score	score	NOUN
crl-16592	96	16	indicates	indicate	VERB
crl-16592	96	17	service	service	NOUN
crl-16592	96	18	users	user	NOUN
crl-16592	96	19	expect	expect	VERB
crl-16592	96	20	more	more	ADJ
crl-16592	96	21	from	from	ADP
crl-16592	96	22	the	the	DET
crl-16592	96	23	help@ames	help@ame	NOUN
crl-16592	96	24	student	student	NOUN
crl-16592	96	25	employees	employee	NOUN
crl-16592	96	26	on	on	ADP
crl-16592	96	27	a	a	DET
crl-16592	96	28	given	give	VERB
crl-16592	96	29	measure	measure	NOUN
crl-16592	96	30	than	than	SCONJ
crl-16592	96	31	they	they	PRON
crl-16592	96	32	perceive	perceive	VERB
crl-16592	96	33	they	they	PRON
crl-16592	96	34	are	be	AUX
crl-16592	96	35	receiving	receive	VERB
crl-16592	96	36	.	.	PUNCT
crl-16592	97	1	results	result	VERB
crl-16592	97	2	research	research	NOUN
crl-16592	97	3	question	question	NOUN
crl-16592	97	4	1	1	NUM
crl-16592	97	5	:	:	PUNCT
crl-16592	97	6	do	do	AUX
crl-16592	97	7	service	service	NOUN
crl-16592	97	8	providers	provider	NOUN
crl-16592	97	9	have	have	VERB
crl-16592	97	10	different	different	ADJ
crl-16592	97	11	expectations	expectation	NOUN
crl-16592	97	12	and	and	CCONJ
crl-16592	97	13	perceptions	perception	NOUN
crl-16592	97	14	of	of	ADP
crl-16592	97	15	the	the	DET
crl-16592	97	16	help@ames	help@ame	NOUN
crl-16592	97	17	desk	desk	NOUN
crl-16592	97	18	from	from	ADP
crl-16592	97	19	service	service	NOUN
crl-16592	97	20	users	user	NOUN
crl-16592	97	21	?	?	PUNCT
crl-16592	98	1	independent	independent	ADJ
crl-16592	98	2	samples	sample	NOUN
crl-16592	98	3	t	t	NOUN
crl-16592	98	4	-	-	PUNCT
crl-16592	98	5	tests	test	NOUN
crl-16592	98	6	were	be	AUX
crl-16592	98	7	run	run	VERB
crl-16592	98	8	in	in	ADP
crl-16592	98	9	spss	spss	PROPN
crl-16592	98	10	to	to	PART
crl-16592	98	11	compare	compare	VERB
crl-16592	98	12	service	service	NOUN
crl-16592	98	13	user	user	NOUN
crl-16592	98	14	expectation	expectation	NOUN
crl-16592	98	15	,	,	PUNCT
crl-16592	98	16	perception	perception	NOUN
crl-16592	98	17	,	,	PUNCT
crl-16592	98	18	and	and	CCONJ
crl-16592	98	19	gap	gap	NOUN
crl-16592	98	20	measures	measure	NOUN
crl-16592	98	21	to	to	PART
crl-16592	98	22	service	service	NOUN
crl-16592	98	23	provider	provider	NOUN
crl-16592	98	24	expectation	expectation	NOUN
crl-16592	98	25	,	,	PUNCT
crl-16592	98	26	perception	perception	NOUN
crl-16592	98	27	,	,	PUNCT
crl-16592	98	28	and	and	CCONJ
crl-16592	98	29	gap	gap	NOUN
crl-16592	98	30	measures	measure	NOUN
crl-16592	98	31	for	for	ADP
crl-16592	98	32	each	each	DET
crl-16592	98	33	overlapping	overlap	VERB
crl-16592	98	34	variable	variable	NOUN
crl-16592	98	35	.	.	PUNCT
crl-16592	99	1	twelve	twelve	NUM
crl-16592	99	2	overlapping	overlap	VERB
crl-16592	99	3	variables	variable	NOUN
crl-16592	99	4	means	mean	VERB
crl-16592	99	5	there	there	PRON
crl-16592	99	6	were	be	VERB
crl-16592	99	7	36	36	NUM
crl-16592	99	8	conditions	condition	NOUN
crl-16592	99	9	;	;	PUNCT
crl-16592	99	10	11	11	NUM
crl-16592	99	11	out	out	ADP
crl-16592	99	12	of	of	ADP
crl-16592	99	13	36	36	NUM
crl-16592	99	14	conditions	condition	NOUN
crl-16592	99	15	had	have	VERB
crl-16592	99	16	a	a	DET
crl-16592	99	17	statistically	statistically	ADV
crl-16592	99	18	significant	significant	ADJ
crl-16592	99	19	difference	difference	NOUN
crl-16592	99	20	in	in	ADP
crl-16592	99	21	responses	response	NOUN
crl-16592	99	22	(	(	PUNCT
crl-16592	99	23	see	see	VERB
crl-16592	99	24	table	table	NOUN
crl-16592	99	25	5	5	NUM
crl-16592	99	26	for	for	ADP
crl-16592	99	27	significant	significant	ADJ
crl-16592	99	28	results	result	NOUN
crl-16592	99	29	and	and	CCONJ
crl-16592	99	30	appendix	appendix	VERB
crl-16592	99	31	d	d	NOUN
crl-16592	99	32	for	for	ADP
crl-16592	99	33	a	a	DET
crl-16592	99	34	complete	complete	ADJ
crl-16592	99	35	list	list	NOUN
crl-16592	99	36	of	of	ADP
crl-16592	99	37	descriptive	descriptive	ADJ
crl-16592	99	38	statistics	statistic	NOUN
crl-16592	99	39	)	)	PUNCT
crl-16592	99	40	.	.	PUNCT
crl-16592	100	1	six	six	NUM
crl-16592	100	2	of	of	ADP
crl-16592	100	3	these	these	DET
crl-16592	100	4	conditions	condition	NOUN
crl-16592	100	5	were	be	AUX
crl-16592	100	6	expectation	expectation	NOUN
crl-16592	100	7	(	(	PUNCT
crl-16592	100	8	e	e	NOUN
crl-16592	100	9	)	)	PUNCT
crl-16592	100	10	or	or	CCONJ
crl-16592	100	11	perception	perception	NOUN
crl-16592	100	12	(	(	PUNCT
crl-16592	100	13	p	p	NOUN
crl-16592	100	14	)	)	PUNCT
crl-16592	100	15	conditions	condition	NOUN
crl-16592	100	16	.	.	PUNCT
crl-16592	101	1	•	•	NUM
crl-16592	101	2	swconfidencep	swconfidencep	VERB
crl-16592	101	3	:	:	PUNCT
crl-16592	101	4	help@ames	help@ame	NOUN
crl-16592	101	5	student	student	NOUN
crl-16592	101	6	employees	employee	NOUN
crl-16592	101	7	who	who	PRON
crl-16592	101	8	instill	instill	VERB
crl-16592	101	9	confidence	confidence	NOUN
crl-16592	101	10	in	in	ADP
crl-16592	101	11	me	i	PRON
crl-16592	101	12	•	•	ADV
crl-16592	101	13	swreadyp	swreadyp	NOUN
crl-16592	101	14	:	:	PUNCT
crl-16592	101	15	help@ames	help@ame	VERB
crl-16592	101	16	student	student	NOUN
crl-16592	101	17	employees	employee	NOUN
crl-16592	101	18	who	who	PRON
crl-16592	101	19	are	be	AUX
crl-16592	101	20	ready	ready	ADJ
crl-16592	101	21	to	to	PART
crl-16592	101	22	respond	respond	VERB
crl-16592	101	23	to	to	ADP
crl-16592	101	24	my	my	PRON
crl-16592	101	25	questions	question	NOUN
crl-16592	101	26	•	•	ADV
crl-16592	101	27	swwillinge	swwillinge	ADJ
crl-16592	101	28	:	:	PUNCT
crl-16592	101	29	help@ames	help@ame	VERB
crl-16592	101	30	student	student	NOUN
crl-16592	101	31	employees	employee	NOUN
crl-16592	101	32	who	who	PRON
crl-16592	101	33	are	be	AUX
crl-16592	101	34	willing	willing	ADJ
crl-16592	101	35	to	to	PART
crl-16592	101	36	help	help	VERB
crl-16592	101	37	me	i	PRON
crl-16592	101	38	•	•	NOUN
crl-16592	101	39	swknskillse	swknskillse	PROPN
crl-16592	101	40	:	:	PUNCT
crl-16592	101	41	help@ames	help@ame	VERB
crl-16592	101	42	student	student	NOUN
crl-16592	101	43	employees	employee	NOUN
crl-16592	101	44	who	who	PRON
crl-16592	101	45	have	have	VERB
crl-16592	101	46	the	the	DET
crl-16592	101	47	knowledge	knowledge	NOUN
crl-16592	101	48	and	and	CCONJ
crl-16592	101	49	skills	skill	NOUN
crl-16592	101	50	to	to	PART
crl-16592	101	51	answer	answer	VERB
crl-16592	101	52	my	my	PRON
crl-16592	101	53	questions	question	NOUN
crl-16592	101	54	•	•	ADP
crl-16592	101	55	swknskillsp	swknskillsp	NOUN
crl-16592	101	56	:	:	PUNCT
crl-16592	101	57	help@ames	help@ame	VERB
crl-16592	101	58	student	student	NOUN
crl-16592	101	59	employees	employee	NOUN
crl-16592	101	60	who	who	PRON
crl-16592	101	61	have	have	VERB
crl-16592	101	62	the	the	DET
crl-16592	101	63	knowledge	knowledge	NOUN
crl-16592	101	64	and	and	CCONJ
crl-16592	101	65	skills	skill	NOUN
crl-16592	101	66	to	to	PART
crl-16592	101	67	answer	answer	VERB
crl-16592	101	68	my	my	PRON
crl-16592	101	69	questions	question	NOUN
crl-16592	101	70	•	•	ADP
crl-16592	101	71	reftolibp	reftolibp	PROPN
crl-16592	101	72	:	:	PUNCT
crl-16592	101	73	when	when	SCONJ
crl-16592	101	74	it	it	PRON
crl-16592	101	75	comes	come	VERB
crl-16592	101	76	to	to	ADP
crl-16592	101	77	the	the	DET
crl-16592	101	78	ease	ease	NOUN
crl-16592	101	79	and	and	CCONJ
crl-16592	101	80	speed	speed	NOUN
crl-16592	101	81	with	with	ADP
crl-16592	101	82	which	which	PRON
crl-16592	101	83	i	i	PRON
crl-16592	101	84	am	be	AUX
crl-16592	101	85	connected	connect	VERB
crl-16592	101	86	to	to	ADP
crl-16592	101	87	a	a	DET
crl-16592	101	88	librarian	librarian	ADJ
crl-16592	101	89	five	five	NUM
crl-16592	101	90	conditions	condition	NOUN
crl-16592	101	91	were	be	AUX
crl-16592	101	92	gap	gap	NOUN
crl-16592	101	93	(	(	PUNCT
crl-16592	101	94	g	g	NOUN
crl-16592	101	95	)	)	PUNCT
crl-16592	101	96	conditions	condition	NOUN
crl-16592	101	97	.	.	PUNCT
crl-16592	102	1	•	•	NUM
crl-16592	102	2	swconfidenceg	swconfidenceg	PROPN
crl-16592	102	3	:	:	PUNCT
crl-16592	102	4	help@ames	help@ame	VERB
crl-16592	102	5	student	student	NOUN
crl-16592	102	6	employees	employee	NOUN
crl-16592	102	7	who	who	PRON
crl-16592	102	8	instill	instill	VERB
crl-16592	102	9	confidence	confidence	NOUN
crl-16592	102	10	in	in	ADP
crl-16592	102	11	me	i	PRON
crl-16592	102	12	•	•	NOUN
crl-16592	102	13	swreadyg	swreadyg	NOUN
crl-16592	102	14	:	:	PUNCT
crl-16592	102	15	help@ames	help@ame	VERB
crl-16592	102	16	student	student	NOUN
crl-16592	102	17	employees	employee	NOUN
crl-16592	102	18	who	who	PRON
crl-16592	102	19	are	be	AUX
crl-16592	102	20	ready	ready	ADJ
crl-16592	102	21	to	to	PART
crl-16592	102	22	respond	respond	VERB
crl-16592	102	23	to	to	ADP
crl-16592	102	24	my	my	PRON
crl-16592	102	25	questions	question	NOUN
crl-16592	102	26	•	•	ADV
crl-16592	102	27	swunderstandg	swunderstandg	ADV
crl-16592	102	28	:	:	PUNCT
crl-16592	102	29	help@ames	help@ame	VERB
crl-16592	102	30	student	student	NOUN
crl-16592	102	31	employees	employee	NOUN
crl-16592	102	32	who	who	PRON
crl-16592	102	33	understand	understand	VERB
crl-16592	102	34	my	my	PRON
crl-16592	102	35	needs	need	NOUN
crl-16592	102	36	•	•	PRON
crl-16592	102	37	swhandleg	swhandleg	NOUN
crl-16592	102	38	:	:	PUNCT
crl-16592	102	39	help@ames	help@ame	VERB
crl-16592	102	40	student	student	NOUN
crl-16592	102	41	employees	employee	NOUN
crl-16592	102	42	who	who	PRON
crl-16592	102	43	dependably	dependably	ADV
crl-16592	102	44	handle	handle	VERB
crl-16592	102	45	the	the	DET
crl-16592	102	46	problems	problem	NOUN
crl-16592	102	47	i	i	PRON
crl-16592	102	48	bring	bring	VERB
crl-16592	102	49	them	they	PRON
crl-16592	102	50	•	•	NOUN
crl-16592	102	51	deskg	deskg	PROPN
crl-16592	102	52	:	:	PUNCT
crl-16592	102	53	when	when	SCONJ
crl-16592	102	54	it	it	PRON
crl-16592	102	55	comes	come	VERB
crl-16592	102	56	to	to	ADP
crl-16592	102	57	a	a	DET
crl-16592	102	58	comfortable	comfortable	ADJ
crl-16592	102	59	and	and	CCONJ
crl-16592	102	60	inviting	invite	VERB
crl-16592	102	61	desk	desk	NOUN
crl-16592	102	62	when	when	SCONJ
crl-16592	102	63	asked	ask	VERB
crl-16592	102	64	to	to	PART
crl-16592	102	65	consider	consider	VERB
crl-16592	102	66	whether	whether	SCONJ
crl-16592	102	67	there	there	PRON
crl-16592	102	68	was	be	VERB
crl-16592	102	69	a	a	DET
crl-16592	102	70	perception	perception	NOUN
crl-16592	102	71	that	that	SCONJ
crl-16592	102	72	help@ames	help@ame	VERB
crl-16592	102	73	student	student	NOUN
crl-16592	102	74	employees	employee	NOUN
crl-16592	102	75	instilled	instill	VERB
crl-16592	102	76	confidence	confidence	NOUN
crl-16592	102	77	in	in	ADP
crl-16592	102	78	users	user	NOUN
crl-16592	102	79	(	(	PUNCT
crl-16592	102	80	swconfidence	swconfidence	NOUN
crl-16592	102	81	)	)	PUNCT
crl-16592	102	82	,	,	PUNCT
crl-16592	102	83	users	user	NOUN
crl-16592	102	84	had	have	VERB
crl-16592	102	85	a	a	DET
crl-16592	102	86	mean	mean	ADJ
crl-16592	102	87	perception	perception	NOUN
crl-16592	102	88	of	of	ADP
crl-16592	102	89	5.21	5.21	NUM
crl-16592	102	90	;	;	PUNCT
crl-16592	102	91	providers	provider	NOUN
crl-16592	102	92	had	have	VERB
crl-16592	102	93	a	a	DET
crl-16592	102	94	mean	mean	ADJ
crl-16592	102	95	perception	perception	NOUN
crl-16592	102	96	of	of	ADP
crl-16592	102	97	4.72	4.72	NUM
crl-16592	102	98	.	.	PUNCT
crl-16592	103	1	the	the	DET
crl-16592	103	2	swconfidence	swconfidence	NOUN
crl-16592	103	3	gap	gap	NOUN
crl-16592	103	4	of	of	ADP
crl-16592	103	5	service	service	NOUN
crl-16592	103	6	users	user	NOUN
crl-16592	103	7	was	be	AUX
crl-16592	103	8	–	–	PUNCT
crl-16592	103	9	0.48	0.48	NUM
crl-16592	103	10	,	,	PUNCT
crl-16592	103	11	indicating	indicate	VERB
crl-16592	103	12	perceptions	perception	NOUN
crl-16592	103	13	of	of	ADP
crl-16592	103	14	performance	performance	NOUN
crl-16592	103	15	fall	fall	VERB
crl-16592	103	16	below	below	ADP
crl-16592	103	17	expectations	expectation	NOUN
crl-16592	103	18	of	of	ADP
crl-16592	103	19	service	service	NOUN
crl-16592	103	20	.	.	PUNCT
crl-16592	104	1	the	the	DET
crl-16592	104	2	swconfidence	swconfidence	NOUN
crl-16592	104	3	gap	gap	NOUN
crl-16592	104	4	of	of	ADP
crl-16592	104	5	service	service	NOUN
crl-16592	104	6	providers	provider	NOUN
crl-16592	104	7	was	be	AUX
crl-16592	104	8	–	–	PUNCT
crl-16592	104	9	1.15	1.15	NUM
crl-16592	104	10	.	.	PUNCT
crl-16592	105	1	when	when	SCONJ
crl-16592	105	2	asked	ask	VERB
crl-16592	105	3	to	to	PART
crl-16592	105	4	consider	consider	VERB
crl-16592	105	5	the	the	DET
crl-16592	105	6	readiness	readiness	NOUN
crl-16592	105	7	of	of	ADP
crl-16592	105	8	student	student	NOUN
crl-16592	105	9	employees	employee	NOUN
crl-16592	105	10	to	to	PART
crl-16592	105	11	provide	provide	VERB
crl-16592	105	12	assistance	assistance	NOUN
crl-16592	105	13	(	(	PUNCT
crl-16592	105	14	swready	swready	NOUN
crl-16592	105	15	)	)	PUNCT
crl-16592	105	16	,	,	PUNCT
crl-16592	105	17	users	user	NOUN
crl-16592	105	18	had	have	VERB
crl-16592	105	19	a	a	DET
crl-16592	105	20	mean	mean	ADJ
crl-16592	105	21	perception	perception	NOUN
crl-16592	105	22	of	of	ADP
crl-16592	105	23	5.47	5.47	NUM
crl-16592	105	24	,	,	PUNCT
crl-16592	105	25	providers	provider	NOUN
crl-16592	105	26	had	have	VERB
crl-16592	105	27	a	a	DET
crl-16592	105	28	mean	mean	ADJ
crl-16592	105	29	perception	perception	NOUN
crl-16592	105	30	of	of	ADP
crl-16592	105	31	5.00	5.00	NUM
crl-16592	105	32	.	.	PUNCT
crl-16592	106	1	the	the	DET
crl-16592	106	2	swready	swready	ADJ
crl-16592	106	3	gap	gap	NOUN
crl-16592	106	4	of	of	ADP
crl-16592	106	5	service	service	NOUN
crl-16592	106	6	users	user	NOUN
crl-16592	106	7	was	be	AUX
crl-16592	106	8	–	–	PUNCT
crl-16592	106	9	0.36	0.36	NUM
crl-16592	106	10	;	;	PUNCT
crl-16592	106	11	the	the	DET
crl-16592	106	12	swready	swready	ADJ
crl-16592	106	13	gap	gap	NOUN
crl-16592	106	14	of	of	ADP
crl-16592	106	15	service	service	NOUN
crl-16592	106	16	providers	provider	NOUN
crl-16592	106	17	was	be	AUX
crl-16592	106	18	–	–	PUNCT
crl-16592	106	19	1.36	1.36	NUM
crl-16592	106	20	,	,	PUNCT
crl-16592	106	21	indicating	indicate	VERB
crl-16592	106	22	a	a	DET
crl-16592	106	23	considerable	considerable	ADJ
crl-16592	106	24	differtable	differtable	ADJ
crl-16592	106	25	4	4	NUM
crl-16592	106	26	coding	coding	NOUN
crl-16592	106	27	of	of	ADP
crl-16592	106	28	variables	variable	NOUN
crl-16592	106	29	across	across	ADP
crl-16592	106	30	three	three	NUM
crl-16592	106	31	conditions	condition	NOUN
crl-16592	106	32	when	when	SCONJ
crl-16592	106	33	it	it	PRON
crl-16592	106	34	comes	come	VERB
crl-16592	106	35	to	to	ADP
crl-16592	106	36	help@ames	help@ame	NOUN
crl-16592	106	37	student	student	NOUN
crl-16592	106	38	employees	employee	NOUN
crl-16592	106	39	who	who	PRON
crl-16592	106	40	instill	instill	VERB
crl-16592	106	41	confidence	confidence	NOUN
crl-16592	106	42	in	in	ADP
crl-16592	106	43	…	…	PUNCT
crl-16592	106	44	swconfidence	swconfidence	NOUN
crl-16592	106	45	expectation	expectation	NOUN
crl-16592	106	46	score	score	NOUN
crl-16592	106	47	swconfidencee	swconfidencee	NOUN
crl-16592	106	48	perceived	perceive	VERB
crl-16592	106	49	performance	performance	NOUN
crl-16592	106	50	level	level	NOUN
crl-16592	106	51	swconfidencep	swconfidencep	VERB
crl-16592	106	52	gap	gap	NOUN
crl-16592	106	53	score	score	NOUN
crl-16592	106	54	(	(	PUNCT
crl-16592	106	55	p	p	NOUN
crl-16592	106	56	-	-	PUNCT
crl-16592	106	57	e	e	NOUN
crl-16592	106	58	)	)	PUNCT
crl-16592	106	59	swconfidenceg	swconfidenceg	VERB
crl-16592	106	60	366	366	NUM
crl-16592	106	61	college	college	PROPN
crl-16592	106	62	&	&	CCONJ
crl-16592	106	63	research	research	PROPN
crl-16592	106	64	libraries	library	NOUN
crl-16592	106	65	march	march	PROPN
crl-16592	106	66	2017	2017	NUM
crl-16592	106	67	ence	ence	NOUN
crl-16592	106	68	between	between	ADP
crl-16592	106	69	providers	provider	NOUN
crl-16592	106	70	and	and	CCONJ
crl-16592	106	71	users	user	NOUN
crl-16592	106	72	.	.	PUNCT
crl-16592	107	1	when	when	SCONJ
crl-16592	107	2	asked	ask	VERB
crl-16592	107	3	whether	whether	SCONJ
crl-16592	107	4	help@ames	help@ame	NOUN
crl-16592	107	5	student	student	NOUN
crl-16592	107	6	employees	employee	NOUN
crl-16592	107	7	understood	understand	VERB
crl-16592	107	8	user	user	NOUN
crl-16592	107	9	needs	need	NOUN
crl-16592	107	10	,	,	PUNCT
crl-16592	107	11	service	service	NOUN
crl-16592	107	12	users	user	NOUN
crl-16592	107	13	had	have	VERB
crl-16592	107	14	a	a	DET
crl-16592	107	15	swunderstand	swunderstand	NOUN
crl-16592	107	16	gap	gap	NOUN
crl-16592	107	17	of	of	ADP
crl-16592	107	18	–	–	PUNCT
crl-16592	107	19	0.45	0.45	NUM
crl-16592	107	20	;	;	PUNCT
crl-16592	107	21	it	it	PRON
crl-16592	107	22	was	be	AUX
crl-16592	107	23	–	–	PUNCT
crl-16592	107	24	1.00	1.00	NUM
crl-16592	107	25	for	for	ADP
crl-16592	107	26	service	service	NOUN
crl-16592	107	27	providers	provider	NOUN
crl-16592	107	28	.	.	PUNCT
crl-16592	108	1	when	when	SCONJ
crl-16592	108	2	asked	ask	VERB
crl-16592	108	3	to	to	PART
crl-16592	108	4	consider	consider	VERB
crl-16592	108	5	how	how	SCONJ
crl-16592	108	6	willing	willing	ADJ
crl-16592	108	7	student	student	NOUN
crl-16592	108	8	employees	employee	NOUN
crl-16592	108	9	were	be	AUX
crl-16592	108	10	to	to	PART
crl-16592	108	11	help	help	VERB
crl-16592	108	12	(	(	PUNCT
crl-16592	108	13	swwilling	swwille	VERB
crl-16592	108	14	)	)	PUNCT
crl-16592	108	15	,	,	PUNCT
crl-16592	108	16	service	service	NOUN
crl-16592	108	17	users	user	NOUN
crl-16592	108	18	had	have	VERB
crl-16592	108	19	a	a	DET
crl-16592	108	20	mean	mean	ADJ
crl-16592	108	21	expectation	expectation	NOUN
crl-16592	108	22	of	of	ADP
crl-16592	108	23	5.97	5.97	NUM
crl-16592	108	24	,	,	PUNCT
crl-16592	108	25	while	while	SCONJ
crl-16592	108	26	providers	provider	NOUN
crl-16592	108	27	had	have	VERB
crl-16592	108	28	a	a	DET
crl-16592	108	29	mean	mean	ADJ
crl-16592	108	30	expectation	expectation	NOUN
crl-16592	108	31	of	of	ADP
crl-16592	108	32	6.33	6.33	NUM
crl-16592	108	33	.	.	PUNCT
crl-16592	109	1	this	this	PRON
crl-16592	109	2	was	be	AUX
crl-16592	109	3	the	the	DET
crl-16592	109	4	only	only	ADJ
crl-16592	109	5	case	case	NOUN
crl-16592	109	6	where	where	SCONJ
crl-16592	109	7	providers	provider	NOUN
crl-16592	109	8	ranked	rank	VERB
crl-16592	109	9	a	a	DET
crl-16592	109	10	variable	variable	NOUN
crl-16592	109	11	higher	high	ADJ
crl-16592	109	12	than	than	ADP
crl-16592	109	13	users	user	NOUN
crl-16592	109	14	.	.	PUNCT
crl-16592	110	1	when	when	SCONJ
crl-16592	110	2	asked	ask	VERB
crl-16592	110	3	to	to	PART
crl-16592	110	4	consider	consider	VERB
crl-16592	110	5	the	the	DET
crl-16592	110	6	knowledge	knowledge	NOUN
crl-16592	110	7	and	and	CCONJ
crl-16592	110	8	skills	skill	NOUN
crl-16592	110	9	of	of	ADP
crl-16592	110	10	student	student	NOUN
crl-16592	110	11	employees	employee	NOUN
crl-16592	110	12	(	(	PUNCT
crl-16592	110	13	swknskills	swknskill	NOUN
crl-16592	110	14	)	)	PUNCT
crl-16592	110	15	,	,	PUNCT
crl-16592	110	16	service	service	NOUN
crl-16592	110	17	users	user	NOUN
crl-16592	110	18	had	have	VERB
crl-16592	110	19	a	a	DET
crl-16592	110	20	mean	mean	ADJ
crl-16592	110	21	expectation	expectation	NOUN
crl-16592	110	22	of	of	ADP
crl-16592	110	23	5.56	5.56	NUM
crl-16592	110	24	and	and	CCONJ
crl-16592	110	25	a	a	DET
crl-16592	110	26	mean	mean	ADJ
crl-16592	110	27	perception	perception	NOUN
crl-16592	110	28	of	of	ADP
crl-16592	110	29	5.12	5.12	NUM
crl-16592	110	30	.	.	PUNCT
crl-16592	111	1	service	service	NOUN
crl-16592	111	2	providers	provider	NOUN
crl-16592	111	3	had	have	VERB
crl-16592	111	4	a	a	DET
crl-16592	111	5	mean	mean	ADJ
crl-16592	111	6	expectation	expectation	NOUN
crl-16592	111	7	of	of	ADP
crl-16592	111	8	knowledge	knowledge	NOUN
crl-16592	111	9	and	and	CCONJ
crl-16592	111	10	skills	skill	NOUN
crl-16592	111	11	of	of	ADP
crl-16592	111	12	5.05	5.05	NUM
crl-16592	111	13	and	and	CCONJ
crl-16592	111	14	a	a	DET
crl-16592	111	15	mean	mean	ADJ
crl-16592	111	16	perception	perception	NOUN
crl-16592	111	17	of	of	ADP
crl-16592	111	18	4.63	4.63	NUM
crl-16592	111	19	.	.	PUNCT
crl-16592	112	1	when	when	SCONJ
crl-16592	112	2	asked	ask	VERB
crl-16592	112	3	whether	whether	SCONJ
crl-16592	112	4	student	student	NOUN
crl-16592	112	5	employees	employee	NOUN
crl-16592	112	6	dependably	dependably	ADV
crl-16592	112	7	handled	handle	VERB
crl-16592	112	8	problems	problem	NOUN
crl-16592	112	9	,	,	PUNCT
crl-16592	112	10	the	the	DET
crl-16592	112	11	swhandle	swhandle	NOUN
crl-16592	112	12	gap	gap	NOUN
crl-16592	112	13	of	of	ADP
crl-16592	112	14	service	service	NOUN
crl-16592	112	15	users	user	NOUN
crl-16592	112	16	was	be	AUX
crl-16592	112	17	–	–	PUNCT
crl-16592	112	18	0.50	0.50	NUM
crl-16592	112	19	,	,	PUNCT
crl-16592	112	20	while	while	SCONJ
crl-16592	112	21	the	the	DET
crl-16592	112	22	gap	gap	NOUN
crl-16592	112	23	of	of	ADP
crl-16592	112	24	service	service	NOUN
crl-16592	112	25	providers	provider	NOUN
crl-16592	112	26	was	be	AUX
crl-16592	112	27	–	–	PUNCT
crl-16592	112	28	1.15	1.15	NUM
crl-16592	112	29	.	.	PUNCT
crl-16592	113	1	reflecting	reflect	VERB
crl-16592	113	2	on	on	ADP
crl-16592	113	3	the	the	DET
crl-16592	113	4	atmosphere	atmosphere	NOUN
crl-16592	113	5	of	of	ADP
crl-16592	113	6	the	the	DET
crl-16592	113	7	desk	desk	NOUN
crl-16592	113	8	,	,	PUNCT
crl-16592	113	9	the	the	DET
crl-16592	113	10	gap	gap	NOUN
crl-16592	113	11	of	of	ADP
crl-16592	113	12	service	service	NOUN
crl-16592	113	13	users	user	NOUN
crl-16592	113	14	was	be	AUX
crl-16592	113	15	–	–	PUNCT
crl-16592	113	16	0.27	0.27	NUM
crl-16592	113	17	,	,	PUNCT
crl-16592	113	18	with	with	ADP
crl-16592	113	19	a	a	DET
crl-16592	113	20	gap	gap	NOUN
crl-16592	113	21	of	of	ADP
crl-16592	113	22	–	–	PUNCT
crl-16592	113	23	0.74	0.74	NUM
crl-16592	113	24	for	for	ADP
crl-16592	113	25	service	service	NOUN
crl-16592	113	26	providers	provider	NOUN
crl-16592	113	27	.	.	PUNCT
crl-16592	114	1	finally	finally	ADV
crl-16592	114	2	,	,	PUNCT
crl-16592	114	3	when	when	SCONJ
crl-16592	114	4	asked	ask	VERB
crl-16592	114	5	to	to	PART
crl-16592	114	6	reflect	reflect	VERB
crl-16592	114	7	on	on	ADP
crl-16592	114	8	the	the	DET
crl-16592	114	9	speed	speed	NOUN
crl-16592	114	10	and	and	CCONJ
crl-16592	114	11	ease	ease	NOUN
crl-16592	114	12	of	of	ADP
crl-16592	114	13	being	be	AUX
crl-16592	114	14	connected	connect	VERB
crl-16592	114	15	to	to	ADP
crl-16592	114	16	a	a	DET
crl-16592	114	17	librarian	librarian	ADJ
crl-16592	114	18	(	(	PUNCT
crl-16592	114	19	reftolib	reftolib	PROPN
crl-16592	114	20	)	)	PUNCT
crl-16592	114	21	,	,	PUNCT
crl-16592	114	22	service	service	NOUN
crl-16592	114	23	users	user	NOUN
crl-16592	114	24	had	have	VERB
crl-16592	114	25	a	a	DET
crl-16592	114	26	mean	mean	ADJ
crl-16592	114	27	perception	perception	NOUN
crl-16592	114	28	of	of	ADP
crl-16592	114	29	5.68	5.68	NUM
crl-16592	114	30	,	,	PUNCT
crl-16592	114	31	while	while	SCONJ
crl-16592	114	32	service	service	NOUN
crl-16592	114	33	providers	provider	NOUN
crl-16592	114	34	had	have	VERB
crl-16592	114	35	a	a	DET
crl-16592	114	36	mean	mean	ADJ
crl-16592	114	37	perception	perception	NOUN
crl-16592	114	38	of	of	ADP
crl-16592	114	39	5.15	5.15	NUM
crl-16592	114	40	.	.	PUNCT
crl-16592	115	1	see	see	VERB
crl-16592	115	2	figures	figure	NOUN
crl-16592	115	3	1	1	NUM
crl-16592	115	4	and	and	CCONJ
crl-16592	115	5	2	2	NUM
crl-16592	115	6	for	for	ADP
crl-16592	115	7	a	a	DET
crl-16592	115	8	comparison	comparison	NOUN
crl-16592	115	9	of	of	ADP
crl-16592	115	10	service	service	NOUN
crl-16592	115	11	provider	provider	NOUN
crl-16592	115	12	and	and	CCONJ
crl-16592	115	13	user	user	NOUN
crl-16592	115	14	expectations	expectation	NOUN
crl-16592	115	15	and	and	CCONJ
crl-16592	115	16	perceptions	perception	NOUN
crl-16592	115	17	,	,	PUNCT
crl-16592	115	18	respectively	respectively	ADV
crl-16592	115	19	.	.	PUNCT
crl-16592	115	20	table	table	NOUN
crl-16592	115	21	5	5	NUM
crl-16592	115	22	comparing	compare	VERB
crl-16592	115	23	e	e	NOUN
crl-16592	115	24	,	,	PUNCT
crl-16592	115	25	p	p	X
crl-16592	115	26	,	,	PUNCT
crl-16592	115	27	and	and	CCONJ
crl-16592	115	28	g	g	NOUN
crl-16592	115	29	scores	score	NOUN
crl-16592	115	30	between	between	ADP
crl-16592	115	31	service	service	NOUN
crl-16592	115	32	providers	provider	NOUN
crl-16592	115	33	and	and	CCONJ
crl-16592	115	34	service	service	NOUN
crl-16592	115	35	users	user	NOUN
crl-16592	115	36	where	where	SCONJ
crl-16592	115	37	differences	difference	NOUN
crl-16592	115	38	are	be	AUX
crl-16592	115	39	statistically	statistically	ADV
crl-16592	115	40	significant	significant	ADJ
crl-16592	115	41	(	(	PUNCT
crl-16592	115	42	p	p	X
crl-16592	115	43	<	<	X
crl-16592	115	44	0.05	0.05	NUM
crl-16592	115	45	)	)	PUNCT
crl-16592	115	46	variable	variable	ADJ
crl-16592	115	47	factor	factor	NOUN
crl-16592	115	48	participant	participant	NOUN
crl-16592	115	49	type	type	NOUN
crl-16592	115	50	n	n	PRON
crl-16592	115	51	mean	mean	VERB
crl-16592	115	52	sig	sig	NOUN
crl-16592	115	53	.	.	PUNCT
crl-16592	116	1	(	(	PUNCT
crl-16592	116	2	2	2	NUM
crl-16592	116	3	–	–	PUNCT
crl-16592	116	4	tailed	tailed	ADJ
crl-16592	116	5	)	)	PUNCT
crl-16592	116	6	swconfidence	swconfidence	NOUN
crl-16592	116	7	p	p	PROPN
crl-16592	116	8	user	user	NOUN
crl-16592	116	9	330	330	NUM
crl-16592	116	10	5.21	5.21	NUM
crl-16592	116	11	0.046	0.046	NUM
crl-16592	116	12	provider	provider	NOUN
crl-16592	116	13	36	36	NUM
crl-16592	116	14	4.72	4.72	NUM
crl-16592	116	15	g	g	NOUN
crl-16592	116	16	user	user	NOUN
crl-16592	116	17	343	343	NUM
crl-16592	116	18	–	–	PUNCT
crl-16592	116	19	0.48	0.48	NUM
crl-16592	116	20	.053	.053	NUM
crl-16592	116	21	*	*	PUNCT
crl-16592	116	22	provider	provider	NOUN
crl-16592	116	23	39	39	NUM
crl-16592	116	24	–	–	SYM
crl-16592	116	25	1.15	1.15	NUM
crl-16592	116	26	swready	swready	NOUN
crl-16592	116	27	p	p	PROPN
crl-16592	116	28	user	user	NOUN
crl-16592	116	29	328	328	NUM
crl-16592	116	30	5.47	5.47	NUM
crl-16592	116	31	0.044	0.044	NUM
crl-16592	116	32	provider	provider	NOUN
crl-16592	116	33	35	35	NUM
crl-16592	116	34	5	5	NUM
crl-16592	116	35	g	g	PROPN
crl-16592	116	36	user	user	NOUN
crl-16592	116	37	343	343	NUM
crl-16592	116	38	–	–	PUNCT
crl-16592	116	39	0.36	0.36	NUM
crl-16592	116	40	0.005	0.005	NUM
crl-16592	116	41	provider	provider	NOUN
crl-16592	116	42	39	39	NUM
crl-16592	116	43	–	–	PUNCT
crl-16592	116	44	1.36	1.36	NUM
crl-16592	116	45	swunderstand	swunderstand	NOUN
crl-16592	116	46	g	g	PROPN
crl-16592	116	47	user	user	NOUN
crl-16592	116	48	343	343	NUM
crl-16592	116	49	–	–	PUNCT
crl-16592	116	50	0.45	0.45	NUM
crl-16592	116	51	0.025	0.025	NUM
crl-16592	116	52	provider	provider	NOUN
crl-16592	116	53	39	39	NUM
crl-16592	116	54	–	–	SYM
crl-16592	116	55	1	1	NUM
crl-16592	116	56	swwilling	swwille	VERB
crl-16592	116	57	e	e	PROPN
crl-16592	116	58	user	user	NOUN
crl-16592	116	59	339	339	NUM
crl-16592	116	60	5.97	5.97	NUM
crl-16592	116	61	.057	.057	NUM
crl-16592	116	62	*	*	PUNCT
crl-16592	116	63	provider	provider	NOUN
crl-16592	116	64	39	39	NUM
crl-16592	116	65	6.33	6.33	NUM
crl-16592	116	66	swknskills	swknskill	NOUN
crl-16592	116	67	e	e	NOUN
crl-16592	116	68	user	user	NOUN
crl-16592	116	69	333	333	NUM
crl-16592	116	70	5.56	5.56	NUM
crl-16592	116	71	0.018	0.018	NUM
crl-16592	116	72	provider	provider	NOUN
crl-16592	116	73	39	39	NUM
crl-16592	116	74	5.05	5.05	NUM
crl-16592	116	75	p	p	NOUN
crl-16592	116	76	user	user	NOUN
crl-16592	116	77	326	326	NUM
crl-16592	116	78	5.12	5.12	NUM
crl-16592	116	79	0.046	0.046	NUM
crl-16592	116	80	provider	provider	NOUN
crl-16592	116	81	35	35	NUM
crl-16592	116	82	4.63	4.63	NUM
crl-16592	116	83	swhandle	swhandle	NOUN
crl-16592	116	84	g	g	PROPN
crl-16592	116	85	user	user	NOUN
crl-16592	116	86	343	343	NUM
crl-16592	116	87	–	–	PUNCT
crl-16592	116	88	0.5	0.5	NUM
crl-16592	116	89	0.019	0.019	NUM
crl-16592	116	90	provider	provider	NOUN
crl-16592	116	91	39	39	NUM
crl-16592	116	92	–	–	PUNCT
crl-16592	116	93	1.15	1.15	NUM
crl-16592	116	94	desk	desk	NOUN
crl-16592	116	95	g	g	PROPN
crl-16592	116	96	user	user	NOUN
crl-16592	116	97	343	343	NUM
crl-16592	116	98	–	–	PUNCT
crl-16592	116	99	0.27	0.27	NUM
crl-16592	116	100	0.029	0.029	NUM
crl-16592	116	101	provider	provider	NOUN
crl-16592	116	102	39	39	NUM
crl-16592	116	103	–	–	SYM
crl-16592	116	104	0.74	0.74	NUM
crl-16592	116	105	reftolib	reftolib	NOUN
crl-16592	116	106	p	p	PROPN
crl-16592	116	107	user	user	NOUN
crl-16592	116	108	282	282	NUM
crl-16592	116	109	5.68	5.68	NUM
crl-16592	116	110	0.028	0.028	NUM
crl-16592	116	111	provider	provider	NOUN
crl-16592	116	112	33	33	NUM
crl-16592	116	113	5.15	5.15	NUM
crl-16592	116	114	*	*	NOUN
crl-16592	116	115	difference	difference	NOUN
crl-16592	116	116	between	between	ADP
crl-16592	116	117	service	service	NOUN
crl-16592	116	118	providers	provider	NOUN
crl-16592	116	119	and	and	CCONJ
crl-16592	116	120	service	service	NOUN
crl-16592	116	121	users	user	NOUN
crl-16592	116	122	is	be	AUX
crl-16592	116	123	approaching	approach	VERB
crl-16592	116	124	significance	significance	NOUN
crl-16592	116	125	.	.	PUNCT
crl-16592	117	1	measuring	measure	VERB
crl-16592	117	2	perceptual	perceptual	NOUN
crl-16592	117	3	(	(	PUNCT
crl-16592	117	4	in)congruence	in)congruence	NOUN
crl-16592	117	5	367	367	NUM
crl-16592	117	6	research	research	NOUN
crl-16592	117	7	question	question	NOUN
crl-16592	117	8	2	2	NUM
crl-16592	117	9	:	:	PUNCT
crl-16592	117	10	is	be	AUX
crl-16592	117	11	there	there	PRON
crl-16592	117	12	a	a	DET
crl-16592	117	13	gap	gap	NOUN
crl-16592	117	14	between	between	ADP
crl-16592	117	15	service	service	NOUN
crl-16592	117	16	user	user	NOUN
crl-16592	117	17	expectations	expectation	NOUN
crl-16592	117	18	and	and	CCONJ
crl-16592	117	19	perceptions	perception	NOUN
crl-16592	117	20	of	of	ADP
crl-16592	117	21	service	service	NOUN
crl-16592	117	22	provided	provide	VERB
crl-16592	117	23	by	by	ADP
crl-16592	117	24	the	the	DET
crl-16592	117	25	help@ames	help@ame	NOUN
crl-16592	117	26	student	student	NOUN
crl-16592	117	27	employees	employee	NOUN
crl-16592	117	28	?	?	PUNCT
crl-16592	118	1	descriptive	descriptive	ADJ
crl-16592	118	2	statistics	statistic	NOUN
crl-16592	118	3	were	be	AUX
crl-16592	118	4	calculated	calculate	VERB
crl-16592	118	5	using	use	VERB
crl-16592	118	6	spss	spss	PROPN
crl-16592	118	7	to	to	PART
crl-16592	118	8	determine	determine	VERB
crl-16592	118	9	if	if	SCONJ
crl-16592	118	10	there	there	PRON
crl-16592	118	11	was	be	VERB
crl-16592	118	12	a	a	DET
crl-16592	118	13	gap	gap	NOUN
crl-16592	118	14	in	in	ADP
crl-16592	118	15	service	service	NOUN
crl-16592	118	16	quality	quality	NOUN
crl-16592	118	17	as	as	SCONJ
crl-16592	118	18	reported	report	VERB
crl-16592	118	19	by	by	ADP
crl-16592	118	20	service	service	NOUN
crl-16592	118	21	users	user	NOUN
crl-16592	118	22	.	.	PUNCT
crl-16592	119	1	in	in	ADP
crl-16592	119	2	addition	addition	NOUN
crl-16592	119	3	to	to	ADP
crl-16592	119	4	the	the	DET
crl-16592	119	5	12	12	NUM
crl-16592	119	6	variables	variable	NOUN
crl-16592	119	7	that	that	PRON
crl-16592	119	8	were	be	AUX
crl-16592	119	9	also	also	ADV
crl-16592	119	10	asked	ask	VERB
crl-16592	119	11	of	of	ADP
crl-16592	119	12	service	service	NOUN
crl-16592	119	13	providers	provider	NOUN
crl-16592	119	14	,	,	PUNCT
crl-16592	119	15	users	user	NOUN
crl-16592	119	16	were	be	AUX
crl-16592	119	17	asked	ask	VERB
crl-16592	119	18	to	to	PART
crl-16592	119	19	reflect	reflect	VERB
crl-16592	119	20	on	on	ADP
crl-16592	119	21	communications	communication	NOUN
crl-16592	119	22	from	from	ADP
crl-16592	119	23	the	the	DET
crl-16592	119	24	help@ames	help@ame	NOUN
crl-16592	119	25	desk	desk	NOUN
crl-16592	119	26	(	(	PUNCT
crl-16592	119	27	communication	communication	NOUN
crl-16592	119	28	)	)	PUNCT
crl-16592	119	29	,	,	PUNCT
crl-16592	119	30	self	self	NOUN
crl-16592	119	31	-	-	PUNCT
crl-16592	119	32	help	help	NOUN
crl-16592	119	33	and	and	CCONJ
crl-16592	119	34	training	training	NOUN
crl-16592	119	35	materials	material	NOUN
crl-16592	119	36	for	for	ADP
crl-16592	119	37	library	library	NOUN
crl-16592	119	38	and	and	CCONJ
crl-16592	119	39	technology	technology	NOUN
crl-16592	119	40	resources	resource	NOUN
crl-16592	119	41	made	make	VERB
crl-16592	119	42	available	available	ADJ
crl-16592	119	43	online	online	ADV
crl-16592	119	44	(	(	PUNCT
crl-16592	119	45	selfhelplib	selfhelplib	NOUN
crl-16592	119	46	,	,	PUNCT
crl-16592	119	47	selfhelptech	selfhelptech	NOUN
crl-16592	119	48	)	)	PUNCT
crl-16592	119	49	,	,	PUNCT
crl-16592	119	50	and	and	CCONJ
crl-16592	119	51	the	the	DET
crl-16592	119	52	availability	availability	NOUN
crl-16592	119	53	of	of	ADP
crl-16592	119	54	online	online	ADJ
crl-16592	119	55	help	help	NOUN
crl-16592	119	56	with	with	ADP
crl-16592	119	57	library	library	NOUN
crl-16592	119	58	and	and	CCONJ
crl-16592	119	59	technology	technology	NOUN
crl-16592	119	60	resources	resource	NOUN
crl-16592	119	61	(	(	PUNCT
crl-16592	119	62	swonlibres	swonlibre	NOUN
crl-16592	119	63	,	,	PUNCT
crl-16592	119	64	swontechres	swontechre	NOUN
crl-16592	119	65	)	)	PUNCT
crl-16592	119	66	.	.	PUNCT
crl-16592	120	1	the	the	DET
crl-16592	120	2	distinction	distinction	NOUN
crl-16592	120	3	between	between	ADP
crl-16592	120	4	library	library	NOUN
crl-16592	120	5	and	and	CCONJ
crl-16592	120	6	technology	technology	NOUN
crl-16592	120	7	self	self	NOUN
crl-16592	120	8	-	-	PUNCT
crl-16592	120	9	help	help	NOUN
crl-16592	120	10	variables	variable	NOUN
crl-16592	120	11	is	be	AUX
crl-16592	120	12	that	that	SCONJ
crl-16592	120	13	selfhelplib	selfhelplib	NOUN
crl-16592	120	14	measured	measure	VERB
crl-16592	120	15	asynchronous	asynchronous	ADJ
crl-16592	120	16	assistance	assistance	NOUN
crl-16592	120	17	(	(	PUNCT
crl-16592	120	18	tutorials	tutorial	NOUN
crl-16592	120	19	,	,	PUNCT
crl-16592	120	20	online	online	ADJ
crl-16592	120	21	explanations	explanation	NOUN
crl-16592	120	22	)	)	PUNCT
crl-16592	120	23	,	,	PUNCT
crl-16592	120	24	while	while	SCONJ
crl-16592	120	25	swonlibres	swonlibre	NOUN
crl-16592	120	26	measures	measure	VERB
crl-16592	120	27	synchronous	synchronous	ADJ
crl-16592	120	28	assistance	assistance	NOUN
crl-16592	120	29	(	(	PUNCT
crl-16592	120	30	chat	chat	NOUN
crl-16592	120	31	)	)	PUNCT
crl-16592	120	32	.	.	PUNCT
crl-16592	121	1	chat	chat	VERB
crl-16592	121	2	,	,	PUNCT
crl-16592	121	3	as	as	ADP
crl-16592	121	4	a	a	DET
crl-16592	121	5	communication	communication	NOUN
crl-16592	121	6	method	method	NOUN
crl-16592	121	7	with	with	ADP
crl-16592	121	8	users	user	NOUN
crl-16592	121	9	,	,	PUNCT
crl-16592	121	10	was	be	AUX
crl-16592	121	11	measured	measure	VERB
crl-16592	121	12	specifically	specifically	ADV
crl-16592	121	13	because	because	SCONJ
crl-16592	121	14	anecdotal	anecdotal	ADJ
crl-16592	121	15	evidence	evidence	NOUN
crl-16592	121	16	suggested	suggest	VERB
crl-16592	121	17	users	user	NOUN
crl-16592	121	18	avoid	avoid	VERB
crl-16592	121	19	chat	chat	NOUN
crl-16592	121	20	due	due	ADP
crl-16592	121	21	to	to	ADP
crl-16592	121	22	low	low	ADJ
crl-16592	121	23	satisfaction	satisfaction	NOUN
crl-16592	121	24	with	with	ADP
crl-16592	121	25	interactions	interaction	NOUN
crl-16592	121	26	.	.	PUNCT
crl-16592	122	1	figure	figure	NOUN
crl-16592	122	2	1	1	NUM
crl-16592	122	3	summary	summary	NOUN
crl-16592	122	4	of	of	ADP
crl-16592	122	5	service	service	NOUN
crl-16592	122	6	provider	provider	NOUN
crl-16592	122	7	and	and	CCONJ
crl-16592	122	8	service	service	NOUN
crl-16592	122	9	user	user	NOUN
crl-16592	122	10	expectations	expectation	NOUN
crl-16592	122	11	across	across	ADP
crl-16592	122	12	core	core	NOUN
crl-16592	122	13	questions	question	NOUN
crl-16592	122	14	(	(	PUNCT
crl-16592	122	15	swwillinge	swwillinge	NOUN
crl-16592	122	16	and	and	CCONJ
crl-16592	122	17	swknskillse	swknskillse	NOUN
crl-16592	122	18	were	be	AUX
crl-16592	122	19	statistically	statistically	ADV
crl-16592	122	20	different	different	ADJ
crl-16592	122	21	)	)	PUNCT
crl-16592	122	22	368	368	NUM
crl-16592	122	23	college	college	PROPN
crl-16592	122	24	&	&	CCONJ
crl-16592	122	25	research	research	PROPN
crl-16592	122	26	libraries	library	NOUN
crl-16592	122	27	march	march	PROPN
crl-16592	122	28	2017	2017	NUM
crl-16592	122	29	the	the	DET
crl-16592	122	30	above	above	ADJ
crl-16592	122	31	methodology	methodology	NOUN
crl-16592	122	32	was	be	AUX
crl-16592	122	33	able	able	ADJ
crl-16592	122	34	to	to	PART
crl-16592	122	35	determine	determine	VERB
crl-16592	122	36	across	across	ADP
crl-16592	122	37	which	which	PRON
crl-16592	122	38	core	core	NOUN
crl-16592	122	39	statements	statement	NOUN
crl-16592	122	40	there	there	PRON
crl-16592	122	41	were	be	VERB
crl-16592	122	42	gaps	gap	NOUN
crl-16592	122	43	in	in	ADP
crl-16592	122	44	expectations	expectation	NOUN
crl-16592	122	45	and	and	CCONJ
crl-16592	122	46	perceptions	perception	NOUN
crl-16592	122	47	of	of	ADP
crl-16592	122	48	service	service	NOUN
crl-16592	122	49	from	from	ADP
crl-16592	122	50	the	the	DET
crl-16592	122	51	service	service	NOUN
crl-16592	122	52	user	user	NOUN
crl-16592	122	53	perspective	perspective	NOUN
crl-16592	122	54	.	.	PUNCT
crl-16592	123	1	for	for	ADP
crl-16592	123	2	all	all	DET
crl-16592	123	3	variables	variable	NOUN
crl-16592	123	4	,	,	PUNCT
crl-16592	123	5	service	service	NOUN
crl-16592	123	6	users	user	NOUN
crl-16592	123	7	perceived	perceive	VERB
crl-16592	123	8	lower	low	ADJ
crl-16592	123	9	service	service	NOUN
crl-16592	123	10	quality	quality	NOUN
crl-16592	123	11	than	than	SCONJ
crl-16592	123	12	they	they	PRON
crl-16592	123	13	expected	expect	VERB
crl-16592	123	14	to	to	PART
crl-16592	123	15	receive	receive	VERB
crl-16592	123	16	.	.	PUNCT
crl-16592	124	1	a	a	DET
crl-16592	124	2	gap	gap	NOUN
crl-16592	124	3	score	score	VERB
crl-16592	124	4	greater	great	ADJ
crl-16592	124	5	than	than	ADP
crl-16592	124	6	+0.25	+0.25	PROPN
crl-16592	124	7	or	or	CCONJ
crl-16592	124	8	less	less	ADJ
crl-16592	124	9	than	than	ADP
crl-16592	124	10	–	–	PUNCT
crl-16592	124	11	0.25	0.25	NUM
crl-16592	124	12	is	be	AUX
crl-16592	124	13	considered	consider	VERB
crl-16592	124	14	significant	significant	ADJ
crl-16592	124	15	by	by	ADP
crl-16592	124	16	libqual+.22	libqual+.22	NOUN
crl-16592	124	17	the	the	DET
crl-16592	124	18	gap	gap	NOUN
crl-16592	124	19	between	between	ADP
crl-16592	124	20	perception	perception	NOUN
crl-16592	124	21	and	and	CCONJ
crl-16592	124	22	expectation	expectation	NOUN
crl-16592	124	23	for	for	ADP
crl-16592	124	24	each	each	DET
crl-16592	124	25	variable	variable	NOUN
crl-16592	124	26	was	be	AUX
crl-16592	124	27	less	less	ADJ
crl-16592	124	28	than	than	ADP
crl-16592	124	29	–	–	PUNCT
crl-16592	124	30	0.25	0.25	NUM
crl-16592	124	31	,	,	PUNCT
crl-16592	124	32	indicating	indicate	VERB
crl-16592	124	33	a	a	DET
crl-16592	124	34	significant	significant	ADJ
crl-16592	124	35	difference	difference	NOUN
crl-16592	124	36	in	in	ADP
crl-16592	124	37	expectations	expectation	NOUN
crl-16592	124	38	and	and	CCONJ
crl-16592	124	39	perceptions	perception	NOUN
crl-16592	124	40	for	for	ADP
crl-16592	124	41	service	service	NOUN
crl-16592	124	42	users	user	NOUN
crl-16592	124	43	.	.	PUNCT
crl-16592	125	1	the	the	DET
crl-16592	125	2	largest	large	ADJ
crl-16592	125	3	gap	gap	NOUN
crl-16592	125	4	was	be	AUX
crl-16592	125	5	related	relate	VERB
crl-16592	125	6	to	to	ADP
crl-16592	125	7	speed	speed	NOUN
crl-16592	125	8	and	and	CCONJ
crl-16592	125	9	ease	ease	NOUN
crl-16592	125	10	with	with	ADP
crl-16592	125	11	which	which	PRON
crl-16592	125	12	a	a	DET
crl-16592	125	13	user	user	NOUN
crl-16592	125	14	was	be	AUX
crl-16592	125	15	connected	connect	VERB
crl-16592	125	16	to	to	ADP
crl-16592	125	17	an	an	DET
crl-16592	125	18	its	its	PRON
crl-16592	125	19	staff	staff	NOUN
crl-16592	125	20	member	member	NOUN
crl-16592	125	21	(	(	PUNCT
crl-16592	125	22	reftoit	reftoit	PROPN
crl-16592	125	23	)	)	PUNCT
crl-16592	125	24	,	,	PUNCT
crl-16592	125	25	where	where	SCONJ
crl-16592	125	26	the	the	DET
crl-16592	125	27	gap	gap	NOUN
crl-16592	125	28	was	be	AUX
crl-16592	125	29	–	–	PUNCT
crl-16592	125	30	0.94	0.94	NUM
crl-16592	125	31	.	.	PUNCT
crl-16592	126	1	research	research	NOUN
crl-16592	126	2	question	question	NOUN
crl-16592	126	3	3	3	NUM
crl-16592	126	4	:	:	PUNCT
crl-16592	126	5	is	be	AUX
crl-16592	126	6	there	there	PRON
crl-16592	126	7	a	a	DET
crl-16592	126	8	gap	gap	NOUN
crl-16592	126	9	between	between	ADP
crl-16592	126	10	service	service	NOUN
crl-16592	126	11	provider	provider	NOUN
crl-16592	126	12	expectations	expectation	NOUN
crl-16592	126	13	and	and	CCONJ
crl-16592	126	14	perceptions	perception	NOUN
crl-16592	126	15	of	of	ADP
crl-16592	126	16	service	service	NOUN
crl-16592	126	17	provided	provide	VERB
crl-16592	126	18	by	by	ADP
crl-16592	126	19	the	the	DET
crl-16592	126	20	help@ames	help@ame	NOUN
crl-16592	126	21	student	student	NOUN
crl-16592	126	22	employees	employee	NOUN
crl-16592	126	23	?	?	PUNCT
crl-16592	127	1	descriptive	descriptive	ADJ
crl-16592	127	2	statistics	statistic	NOUN
crl-16592	127	3	were	be	AUX
crl-16592	127	4	calculated	calculate	VERB
crl-16592	127	5	using	use	VERB
crl-16592	127	6	spss	spss	PROPN
crl-16592	127	7	to	to	PART
crl-16592	127	8	determine	determine	VERB
crl-16592	127	9	if	if	SCONJ
crl-16592	127	10	there	there	PRON
crl-16592	127	11	was	be	VERB
crl-16592	127	12	a	a	DET
crl-16592	127	13	gap	gap	NOUN
crl-16592	127	14	in	in	ADP
crl-16592	127	15	service	service	NOUN
crl-16592	127	16	quality	quality	NOUN
crl-16592	127	17	as	as	SCONJ
crl-16592	127	18	reported	report	VERB
crl-16592	127	19	by	by	ADP
crl-16592	127	20	service	service	NOUN
crl-16592	127	21	providers	provider	NOUN
crl-16592	127	22	.	.	PUNCT
crl-16592	128	1	service	service	NOUN
crl-16592	128	2	providers	provider	NOUN
crl-16592	128	3	were	be	AUX
crl-16592	128	4	asked	ask	VERB
crl-16592	128	5	to	to	PART
crl-16592	128	6	reflect	reflect	VERB
crl-16592	128	7	on	on	ADP
crl-16592	128	8	the	the	DET
crl-16592	128	9	speed	speed	NOUN
crl-16592	128	10	and	and	CCONJ
crl-16592	128	11	ease	ease	NOUN
crl-16592	128	12	with	with	ADP
crl-16592	128	13	which	which	PRON
crl-16592	128	14	users	user	NOUN
crl-16592	128	15	were	be	AUX
crl-16592	128	16	connected	connect	VERB
crl-16592	128	17	to	to	ADP
crl-16592	128	18	its	its	PRON
crl-16592	128	19	staff	staff	NOUN
crl-16592	128	20	,	,	PUNCT
crl-16592	128	21	but	but	CCONJ
crl-16592	128	22	it	it	PRON
crl-16592	128	23	was	be	AUX
crl-16592	128	24	coded	code	VERB
crl-16592	128	25	as	as	ADP
crl-16592	128	26	a	a	DET
crl-16592	128	27	separate	separate	ADJ
crl-16592	128	28	variable	variable	NOUN
crl-16592	128	29	(	(	PUNCT
crl-16592	128	30	speedrefit	speedrefit	NOUN
crl-16592	128	31	)	)	PUNCT
crl-16592	128	32	.	.	PUNCT
crl-16592	129	1	while	while	SCONJ
crl-16592	129	2	service	service	NOUN
crl-16592	129	3	users	user	NOUN
crl-16592	129	4	were	be	AUX
crl-16592	129	5	asked	ask	VERB
crl-16592	129	6	to	to	PART
crl-16592	129	7	reflect	reflect	VERB
crl-16592	129	8	figure	figure	NOUN
crl-16592	129	9	2	2	NUM
crl-16592	129	10	summary	summary	NOUN
crl-16592	129	11	of	of	ADP
crl-16592	129	12	service	service	NOUN
crl-16592	129	13	provider	provider	NOUN
crl-16592	129	14	and	and	CCONJ
crl-16592	129	15	service	service	NOUN
crl-16592	129	16	user	user	NOUN
crl-16592	129	17	perceptions	perception	NOUN
crl-16592	129	18	across	across	ADP
crl-16592	129	19	core	core	ADJ
crl-16592	129	20	questions	question	NOUN
crl-16592	129	21	(	(	PUNCT
crl-16592	129	22	swconfidencep	swconfidencep	ADJ
crl-16592	129	23	,	,	PUNCT
crl-16592	129	24	swreadyp	swreadyp	NOUN
crl-16592	129	25	,	,	PUNCT
crl-16592	129	26	swknskillsp	swknskillsp	NOUN
crl-16592	129	27	,	,	PUNCT
crl-16592	129	28	and	and	CCONJ
crl-16592	129	29	reftolibp	reftolibp	PROPN
crl-16592	129	30	were	be	AUX
crl-16592	129	31	statistically	statistically	ADV
crl-16592	129	32	different	different	ADJ
crl-16592	129	33	)	)	PUNCT
crl-16592	129	34	measuring	measure	VERB
crl-16592	129	35	perceptual	perceptual	NOUN
crl-16592	129	36	(	(	PUNCT
crl-16592	129	37	in)congruence	in)congruence	NOUN
crl-16592	129	38	369	369	NUM
crl-16592	129	39	on	on	ADP
crl-16592	129	40	the	the	DET
crl-16592	129	41	ease	ease	NOUN
crl-16592	129	42	and	and	CCONJ
crl-16592	129	43	speed	speed	NOUN
crl-16592	129	44	with	with	ADP
crl-16592	129	45	which	which	PRON
crl-16592	129	46	they	they	PRON
crl-16592	129	47	were	be	AUX
crl-16592	129	48	connected	connect	VERB
crl-16592	129	49	to	to	ADP
crl-16592	129	50	a	a	DET
crl-16592	129	51	librarian	librarian	ADJ
crl-16592	129	52	(	(	PUNCT
crl-16592	129	53	reftolib	reftolib	PROPN
crl-16592	129	54	)	)	PUNCT
crl-16592	129	55	and	and	CCONJ
crl-16592	129	56	to	to	ADP
crl-16592	129	57	its	its	PRON
crl-16592	129	58	staff	staff	NOUN
crl-16592	129	59	(	(	PUNCT
crl-16592	129	60	reftoit	reftoit	NOUN
crl-16592	129	61	)	)	PUNCT
crl-16592	129	62	,	,	PUNCT
crl-16592	129	63	those	those	DET
crl-16592	129	64	same	same	ADJ
crl-16592	129	65	variables	variable	NOUN
crl-16592	129	66	,	,	PUNCT
crl-16592	129	67	when	when	SCONJ
crl-16592	129	68	asked	ask	VERB
crl-16592	129	69	of	of	ADP
crl-16592	129	70	providers	provider	NOUN
crl-16592	129	71	,	,	PUNCT
crl-16592	129	72	related	relate	VERB
crl-16592	129	73	to	to	ADP
crl-16592	129	74	a	a	DET
crl-16592	129	75	student	student	NOUN
crl-16592	129	76	employee	employee	NOUN
crl-16592	129	77	’s	’s	PART
crl-16592	129	78	ability	ability	NOUN
crl-16592	129	79	to	to	PART
crl-16592	129	80	recognize	recognize	VERB
crl-16592	129	81	a	a	DET
crl-16592	129	82	question	question	NOUN
crl-16592	129	83	that	that	PRON
crl-16592	129	84	should	should	AUX
crl-16592	129	85	be	be	AUX
crl-16592	129	86	referred	refer	VERB
crl-16592	129	87	to	to	ADP
crl-16592	129	88	an	an	DET
crl-16592	129	89	expert	expert	NOUN
crl-16592	129	90	.	.	PUNCT
crl-16592	130	1	additionally	additionally	ADV
crl-16592	130	2	,	,	PUNCT
crl-16592	130	3	providers	provider	NOUN
crl-16592	130	4	were	be	AUX
crl-16592	130	5	asked	ask	VERB
crl-16592	130	6	to	to	PART
crl-16592	130	7	reflect	reflect	VERB
crl-16592	130	8	on	on	ADP
crl-16592	130	9	online	online	ADJ
crl-16592	130	10	help	help	NOUN
crl-16592	130	11	from	from	ADP
crl-16592	130	12	student	student	NOUN
crl-16592	130	13	employees	employee	NOUN
crl-16592	130	14	concurrently	concurrently	ADV
crl-16592	130	15	with	with	ADP
crl-16592	130	16	self	self	NOUN
crl-16592	130	17	-	-	PUNCT
crl-16592	130	18	help	help	NOUN
crl-16592	130	19	resources	resource	NOUN
crl-16592	130	20	for	for	ADP
crl-16592	130	21	both	both	CCONJ
crl-16592	130	22	library	library	NOUN
crl-16592	130	23	and	and	CCONJ
crl-16592	130	24	technology	technology	NOUN
crl-16592	130	25	issues	issue	NOUN
crl-16592	130	26	in	in	ADP
crl-16592	130	27	a	a	DET
crl-16592	130	28	single	single	ADJ
crl-16592	130	29	variable	variable	NOUN
crl-16592	130	30	(	(	PUNCT
crl-16592	130	31	shlibtech	shlibtech	NOUN
crl-16592	130	32	)	)	PUNCT
crl-16592	130	33	.	.	PUNCT
crl-16592	131	1	figure	figure	VERB
crl-16592	131	2	3	3	NUM
crl-16592	131	3	expectations	expectation	NOUN
crl-16592	131	4	compared	compare	VERB
crl-16592	131	5	to	to	ADP
crl-16592	131	6	perceptions	perception	NOUN
crl-16592	131	7	of	of	ADP
crl-16592	131	8	service	service	NOUN
crl-16592	131	9	users	user	NOUN
crl-16592	131	10	across	across	ADP
crl-16592	131	11	core	core	NOUN
crl-16592	131	12	variables	variable	NOUN
crl-16592	131	13	figure	figure	VERB
crl-16592	131	14	4	4	NUM
crl-16592	131	15	expectations	expectation	NOUN
crl-16592	131	16	compared	compare	VERB
crl-16592	131	17	to	to	ADP
crl-16592	131	18	perceptions	perception	NOUN
crl-16592	131	19	of	of	ADP
crl-16592	131	20	service	service	NOUN
crl-16592	131	21	providers	provider	NOUN
crl-16592	131	22	across	across	ADP
crl-16592	131	23	core	core	NOUN
crl-16592	131	24	variables	variable	NOUN
crl-16592	131	25	370	370	NUM
crl-16592	131	26	college	college	PROPN
crl-16592	131	27	&	&	CCONJ
crl-16592	131	28	research	research	PROPN
crl-16592	131	29	libraries	library	NOUN
crl-16592	131	30	march	march	PROPN
crl-16592	131	31	2017	2017	NUM
crl-16592	131	32	similar	similar	ADJ
crl-16592	131	33	to	to	ADP
crl-16592	131	34	service	service	NOUN
crl-16592	131	35	users	user	NOUN
crl-16592	131	36	,	,	PUNCT
crl-16592	131	37	providers	provider	NOUN
crl-16592	131	38	perceived	perceive	VERB
crl-16592	131	39	lower	low	ADJ
crl-16592	131	40	service	service	NOUN
crl-16592	131	41	quality	quality	NOUN
crl-16592	131	42	than	than	SCONJ
crl-16592	131	43	they	they	PRON
crl-16592	131	44	expected	expect	VERB
crl-16592	131	45	to	to	PART
crl-16592	131	46	be	be	AUX
crl-16592	131	47	offered	offer	VERB
crl-16592	131	48	.	.	PUNCT
crl-16592	132	1	however	however	ADV
crl-16592	132	2	,	,	PUNCT
crl-16592	132	3	the	the	DET
crl-16592	132	4	gap	gap	NOUN
crl-16592	132	5	measurements	measurement	NOUN
crl-16592	132	6	for	for	ADP
crl-16592	132	7	service	service	NOUN
crl-16592	132	8	providers	provider	NOUN
crl-16592	132	9	were	be	AUX
crl-16592	132	10	often	often	ADV
crl-16592	132	11	twice	twice	ADV
crl-16592	132	12	that	that	PRON
crl-16592	132	13	of	of	ADP
crl-16592	132	14	service	service	NOUN
crl-16592	132	15	users	user	NOUN
crl-16592	132	16	.	.	PUNCT
crl-16592	133	1	in	in	ADP
crl-16592	133	2	other	other	ADJ
crl-16592	133	3	words	word	NOUN
crl-16592	133	4	,	,	PUNCT
crl-16592	133	5	while	while	SCONJ
crl-16592	133	6	service	service	NOUN
crl-16592	133	7	users	user	NOUN
crl-16592	133	8	perceive	perceive	ADJ
crl-16592	133	9	they	they	PRON
crl-16592	133	10	are	be	AUX
crl-16592	133	11	receiving	receive	VERB
crl-16592	133	12	service	service	NOUN
crl-16592	133	13	of	of	ADP
crl-16592	133	14	a	a	DET
crl-16592	133	15	lower	low	ADJ
crl-16592	133	16	quality	quality	NOUN
crl-16592	133	17	than	than	SCONJ
crl-16592	133	18	expected	expect	VERB
crl-16592	133	19	,	,	PUNCT
crl-16592	133	20	there	there	PRON
crl-16592	133	21	is	be	VERB
crl-16592	133	22	even	even	ADV
crl-16592	133	23	more	more	ADJ
crl-16592	133	24	of	of	ADP
crl-16592	133	25	a	a	DET
crl-16592	133	26	discrepancy	discrepancy	NOUN
crl-16592	133	27	in	in	ADP
crl-16592	133	28	service	service	NOUN
crl-16592	133	29	quality	quality	NOUN
crl-16592	133	30	expectations	expectation	NOUN
crl-16592	133	31	and	and	CCONJ
crl-16592	133	32	perceptions	perception	NOUN
crl-16592	133	33	from	from	ADP
crl-16592	133	34	service	service	NOUN
crl-16592	133	35	providers	provider	NOUN
crl-16592	133	36	.	.	PUNCT
crl-16592	134	1	the	the	DET
crl-16592	134	2	only	only	ADJ
crl-16592	134	3	variable	variable	NOUN
crl-16592	134	4	on	on	ADP
crl-16592	134	5	which	which	PRON
crl-16592	134	6	users	user	NOUN
crl-16592	134	7	had	have	VERB
crl-16592	134	8	a	a	DET
crl-16592	134	9	larger	large	ADJ
crl-16592	134	10	service	service	NOUN
crl-16592	134	11	quality	quality	NOUN
crl-16592	134	12	gap	gap	NOUN
crl-16592	134	13	than	than	ADP
crl-16592	134	14	users	user	NOUN
crl-16592	134	15	was	be	AUX
crl-16592	134	16	the	the	DET
crl-16592	134	17	ease	ease	NOUN
crl-16592	134	18	and	and	CCONJ
crl-16592	134	19	speed	speed	NOUN
crl-16592	134	20	with	with	ADP
crl-16592	134	21	which	which	PRON
crl-16592	134	22	users	user	NOUN
crl-16592	134	23	were	be	AUX
crl-16592	134	24	connected	connect	VERB
crl-16592	134	25	to	to	ADP
crl-16592	134	26	its	its	PRON
crl-16592	134	27	staff	staff	NOUN
crl-16592	134	28	(	(	PUNCT
crl-16592	134	29	reftoit	reftoit	NOUN
crl-16592	134	30	)	)	PUNCT
crl-16592	134	31	.	.	PUNCT
crl-16592	135	1	however	however	ADV
crl-16592	135	2	,	,	PUNCT
crl-16592	135	3	the	the	DET
crl-16592	135	4	wording	wording	NOUN
crl-16592	135	5	of	of	ADP
crl-16592	135	6	the	the	DET
crl-16592	135	7	question	question	NOUN
crl-16592	135	8	did	do	AUX
crl-16592	135	9	not	not	PART
crl-16592	135	10	allow	allow	VERB
crl-16592	135	11	for	for	ADP
crl-16592	135	12	a	a	DET
crl-16592	135	13	direct	direct	ADJ
crl-16592	135	14	comparison	comparison	NOUN
crl-16592	135	15	between	between	ADP
crl-16592	135	16	providers	provider	NOUN
crl-16592	135	17	and	and	CCONJ
crl-16592	135	18	users	user	NOUN
crl-16592	135	19	,	,	PUNCT
crl-16592	135	20	as	as	SCONJ
crl-16592	135	21	service	service	NOUN
crl-16592	135	22	providers	provider	NOUN
crl-16592	135	23	reflected	reflect	VERB
crl-16592	135	24	on	on	ADP
crl-16592	135	25	the	the	DET
crl-16592	135	26	speed	speed	NOUN
crl-16592	135	27	and	and	CCONJ
crl-16592	135	28	ease	ease	NOUN
crl-16592	135	29	with	with	ADP
crl-16592	135	30	which	which	PRON
crl-16592	135	31	users	user	NOUN
crl-16592	135	32	are	be	AUX
crl-16592	135	33	connected	connect	VERB
crl-16592	135	34	to	to	ADP
crl-16592	135	35	an	an	DET
crl-16592	135	36	its	its	PRON
crl-16592	135	37	staff	staff	NOUN
crl-16592	135	38	member	member	NOUN
crl-16592	135	39	through	through	ADP
crl-16592	135	40	the	the	DET
crl-16592	135	41	speedrefit	speedrefit	NOUN
crl-16592	135	42	variable	variable	NOUN
crl-16592	135	43	.	.	PUNCT
crl-16592	136	1	figure	figure	NOUN
crl-16592	136	2	4	4	NUM
crl-16592	136	3	reflects	reflect	VERB
crl-16592	136	4	the	the	DET
crl-16592	136	5	appropriate	appropriate	ADJ
crl-16592	136	6	comparison	comparison	NOUN
crl-16592	136	7	.	.	PUNCT
crl-16592	137	1	discussion	discussion	NOUN
crl-16592	137	2	by	by	ADP
crl-16592	137	3	building	build	VERB
crl-16592	137	4	on	on	ADP
crl-16592	137	5	the	the	DET
crl-16592	137	6	strengths	strength	NOUN
crl-16592	137	7	of	of	ADP
crl-16592	137	8	libqual+	libqual+	X
crl-16592	137	9	and	and	CCONJ
crl-16592	137	10	shifting	shift	VERB
crl-16592	137	11	the	the	DET
crl-16592	137	12	focus	focus	NOUN
crl-16592	137	13	to	to	ADP
crl-16592	137	14	a	a	DET
crl-16592	137	15	single	single	ADJ
crl-16592	137	16	service	service	NOUN
crl-16592	137	17	point	point	NOUN
crl-16592	137	18	,	,	PUNCT
crl-16592	137	19	this	this	DET
crl-16592	137	20	study	study	NOUN
crl-16592	137	21	sought	seek	VERB
crl-16592	137	22	to	to	PART
crl-16592	137	23	combine	combine	VERB
crl-16592	137	24	research	research	NOUN
crl-16592	137	25	methodologies	methodology	NOUN
crl-16592	137	26	from	from	ADP
crl-16592	137	27	academic	academic	ADJ
crl-16592	137	28	library	library	NOUN
crl-16592	137	29	,	,	PUNCT
crl-16592	137	30	higher	high	ADJ
crl-16592	137	31	education	education	NOUN
crl-16592	137	32	information	information	NOUN
crl-16592	137	33	technology	technology	NOUN
crl-16592	137	34	,	,	PUNCT
crl-16592	137	35	and	and	CCONJ
crl-16592	137	36	corporate	corporate	ADJ
crl-16592	137	37	information	information	NOUN
crl-16592	137	38	technology	technology	NOUN
crl-16592	137	39	literature	literature	NOUN
crl-16592	137	40	to	to	PART
crl-16592	137	41	determine	determine	VERB
crl-16592	137	42	if	if	SCONJ
crl-16592	137	43	service	service	NOUN
crl-16592	137	44	users	user	NOUN
crl-16592	137	45	and	and	CCONJ
crl-16592	137	46	providers	provider	NOUN
crl-16592	137	47	of	of	ADP
crl-16592	137	48	a	a	DET
crl-16592	137	49	joint	joint	ADJ
crl-16592	137	50	reference	reference	NOUN
crl-16592	137	51	and	and	CCONJ
crl-16592	137	52	information	information	NOUN
crl-16592	137	53	technology	technology	NOUN
crl-16592	137	54	support	support	NOUN
crl-16592	137	55	desk	desk	NOUN
crl-16592	137	56	in	in	ADP
crl-16592	137	57	a	a	DET
crl-16592	137	58	small	small	ADJ
crl-16592	137	59	academic	academic	ADJ
crl-16592	137	60	library	library	NOUN
crl-16592	137	61	expected	expect	VERB
crl-16592	137	62	and/or	and/or	CCONJ
crl-16592	137	63	perceived	perceive	VERB
crl-16592	137	64	service	service	NOUN
crl-16592	137	65	quality	quality	NOUN
crl-16592	137	66	differently	differently	ADV
crl-16592	137	67	.	.	PUNCT
crl-16592	138	1	managing	manage	VERB
crl-16592	138	2	and	and	CCONJ
crl-16592	138	3	being	be	AUX
crl-16592	138	4	aware	aware	ADJ
crl-16592	138	5	of	of	ADP
crl-16592	138	6	discrepancies	discrepancy	NOUN
crl-16592	138	7	in	in	ADP
crl-16592	138	8	expectations	expectation	NOUN
crl-16592	138	9	between	between	ADP
crl-16592	138	10	service	service	NOUN
crl-16592	138	11	users	user	NOUN
crl-16592	138	12	and	and	CCONJ
crl-16592	138	13	providers	provider	NOUN
crl-16592	138	14	is	be	AUX
crl-16592	138	15	a	a	DET
crl-16592	138	16	critical	critical	ADJ
crl-16592	138	17	step	step	NOUN
crl-16592	138	18	in	in	ADP
crl-16592	138	19	assessing	assess	VERB
crl-16592	138	20	library	library	ADJ
crl-16592	138	21	services	service	NOUN
crl-16592	138	22	.	.	PUNCT
crl-16592	139	1	if	if	SCONJ
crl-16592	139	2	service	service	NOUN
crl-16592	139	3	providers	provider	NOUN
crl-16592	139	4	had	have	VERB
crl-16592	139	5	significantly	significantly	ADV
crl-16592	139	6	different	different	ADJ
crl-16592	139	7	expectations	expectation	NOUN
crl-16592	139	8	or	or	CCONJ
crl-16592	139	9	perceptions	perception	NOUN
crl-16592	139	10	from	from	ADP
crl-16592	139	11	service	service	NOUN
crl-16592	139	12	users	user	NOUN
crl-16592	139	13	(	(	PUNCT
crl-16592	139	14	in	in	ADP
crl-16592	139	15	other	other	ADJ
crl-16592	139	16	words	word	NOUN
crl-16592	139	17	,	,	PUNCT
crl-16592	139	18	if	if	SCONJ
crl-16592	139	19	the	the	DET
crl-16592	139	20	two	two	NUM
crl-16592	139	21	groups	group	NOUN
crl-16592	139	22	were	be	AUX
crl-16592	139	23	perceptually	perceptually	ADV
crl-16592	139	24	incongruent	incongruent	ADJ
crl-16592	139	25	)	)	PUNCT
crl-16592	139	26	,	,	PUNCT
crl-16592	139	27	it	it	PRON
crl-16592	139	28	would	would	AUX
crl-16592	139	29	be	be	AUX
crl-16592	139	30	difficult	difficult	ADJ
crl-16592	139	31	to	to	PART
crl-16592	139	32	design	design	VERB
crl-16592	139	33	and	and	CCONJ
crl-16592	139	34	deliver	deliver	VERB
crl-16592	139	35	services	service	NOUN
crl-16592	139	36	satisfactorily	satisfactorily	ADV
crl-16592	139	37	.	.	PUNCT
crl-16592	140	1	put	put	VERB
crl-16592	140	2	another	another	DET
crl-16592	140	3	way	way	NOUN
crl-16592	140	4	,	,	PUNCT
crl-16592	140	5	we	we	PRON
crl-16592	140	6	have	have	VERB
crl-16592	140	7	to	to	PART
crl-16592	140	8	know	know	VERB
crl-16592	140	9	what	what	PRON
crl-16592	140	10	our	our	PRON
crl-16592	140	11	service	service	NOUN
crl-16592	140	12	users	user	NOUN
crl-16592	140	13	value	value	NOUN
crl-16592	140	14	and	and	CCONJ
crl-16592	140	15	how	how	SCONJ
crl-16592	140	16	they	they	PRON
crl-16592	140	17	define	define	VERB
crl-16592	140	18	satisfactory	satisfactory	ADJ
crl-16592	140	19	service	service	NOUN
crl-16592	140	20	to	to	PART
crl-16592	140	21	deliver	deliver	VERB
crl-16592	140	22	those	those	DET
crl-16592	140	23	services	service	NOUN
crl-16592	140	24	.	.	PUNCT
crl-16592	141	1	research	research	NOUN
crl-16592	141	2	question	question	NOUN
crl-16592	141	3	1	1	NUM
crl-16592	141	4	addressing	address	VERB
crl-16592	141	5	the	the	DET
crl-16592	141	6	first	first	ADJ
crl-16592	141	7	research	research	NOUN
crl-16592	141	8	question	question	NOUN
crl-16592	141	9	,	,	PUNCT
crl-16592	141	10	statistical	statistical	ADJ
crl-16592	141	11	analyses	analysis	NOUN
crl-16592	141	12	in	in	ADP
crl-16592	141	13	this	this	DET
crl-16592	141	14	study	study	NOUN
crl-16592	141	15	demonstrated	demonstrate	VERB
crl-16592	141	16	that	that	SCONJ
crl-16592	141	17	service	service	NOUN
crl-16592	141	18	users	user	NOUN
crl-16592	141	19	and	and	CCONJ
crl-16592	141	20	service	service	NOUN
crl-16592	141	21	providers	provider	NOUN
crl-16592	141	22	have	have	VERB
crl-16592	141	23	approximately	approximately	ADV
crl-16592	141	24	the	the	DET
crl-16592	141	25	same	same	ADJ
crl-16592	141	26	expectations	expectation	NOUN
crl-16592	141	27	and	and	CCONJ
crl-16592	141	28	perceptions	perception	NOUN
crl-16592	141	29	of	of	ADP
crl-16592	141	30	the	the	DET
crl-16592	141	31	help@ames	help@ame	NOUN
crl-16592	141	32	desk	desk	NOUN
crl-16592	141	33	,	,	PUNCT
crl-16592	141	34	since	since	SCONJ
crl-16592	141	35	only	only	ADV
crl-16592	141	36	six	six	NUM
crl-16592	141	37	conditions	condition	NOUN
crl-16592	141	38	had	have	VERB
crl-16592	141	39	statistically	statistically	ADV
crl-16592	141	40	different	different	ADJ
crl-16592	141	41	measures	measure	NOUN
crl-16592	141	42	.	.	PUNCT
crl-16592	142	1	when	when	SCONJ
crl-16592	142	2	comparing	compare	VERB
crl-16592	142	3	service	service	NOUN
crl-16592	142	4	users	user	NOUN
crl-16592	142	5	and	and	CCONJ
crl-16592	142	6	providers	provider	NOUN
crl-16592	142	7	,	,	PUNCT
crl-16592	142	8	gap	gap	NOUN
crl-16592	142	9	scores	score	NOUN
crl-16592	142	10	and	and	CCONJ
crl-16592	142	11	expectation	expectation	NOUN
crl-16592	142	12	/	/	SYM
crl-16592	142	13	perception	perception	NOUN
crl-16592	142	14	scores	score	NOUN
crl-16592	142	15	must	must	AUX
crl-16592	142	16	be	be	AUX
crl-16592	142	17	considered	consider	VERB
crl-16592	142	18	separately	separately	ADV
crl-16592	142	19	.	.	PUNCT
crl-16592	143	1	for	for	ADP
crl-16592	143	2	example	example	NOUN
crl-16592	143	3	,	,	PUNCT
crl-16592	143	4	when	when	SCONJ
crl-16592	143	5	considering	consider	VERB
crl-16592	143	6	the	the	DET
crl-16592	143	7	swconfidence	swconfidence	NOUN
crl-16592	143	8	mean	mean	NOUN
crl-16592	143	9	gap	gap	NOUN
crl-16592	143	10	score	score	NOUN
crl-16592	143	11	of	of	ADP
crl-16592	143	12	users	user	NOUN
crl-16592	143	13	(	(	PUNCT
crl-16592	143	14	–	–	PUNCT
crl-16592	143	15	0.48	0.48	NUM
crl-16592	143	16	)	)	PUNCT
crl-16592	143	17	and	and	CCONJ
crl-16592	143	18	the	the	DET
crl-16592	143	19	mean	mean	ADJ
crl-16592	143	20	gap	gap	NOUN
crl-16592	143	21	score	score	NOUN
crl-16592	143	22	of	of	ADP
crl-16592	143	23	providers	provider	NOUN
crl-16592	143	24	(	(	PUNCT
crl-16592	143	25	–	–	PUNCT
crl-16592	143	26	1.15	1.15	NUM
crl-16592	143	27	)	)	PUNCT
crl-16592	143	28	,	,	PUNCT
crl-16592	143	29	we	we	PRON
crl-16592	143	30	can	can	AUX
crl-16592	143	31	only	only	ADV
crl-16592	143	32	understand	understand	VERB
crl-16592	143	33	that	that	SCONJ
crl-16592	143	34	there	there	PRON
crl-16592	143	35	was	be	VERB
crl-16592	143	36	a	a	DET
crl-16592	143	37	much	much	ADV
crl-16592	143	38	larger	large	ADJ
crl-16592	143	39	gap	gap	NOUN
crl-16592	143	40	between	between	ADP
crl-16592	143	41	the	the	DET
crl-16592	143	42	expected	expect	VERB
crl-16592	143	43	level	level	NOUN
crl-16592	143	44	of	of	ADP
crl-16592	143	45	service	service	NOUN
crl-16592	143	46	quality	quality	NOUN
crl-16592	143	47	and	and	CCONJ
crl-16592	143	48	the	the	DET
crl-16592	143	49	perceived	perceive	VERB
crl-16592	143	50	level	level	NOUN
crl-16592	143	51	of	of	ADP
crl-16592	143	52	performance	performance	NOUN
crl-16592	143	53	for	for	ADP
crl-16592	143	54	service	service	NOUN
crl-16592	143	55	providers	provider	NOUN
crl-16592	143	56	.	.	PUNCT
crl-16592	144	1	what	what	PRON
crl-16592	144	2	this	this	PRON
crl-16592	144	3	does	do	AUX
crl-16592	144	4	n’t	not	PART
crl-16592	144	5	indicate	indicate	VERB
crl-16592	144	6	is	be	AUX
crl-16592	144	7	how	how	SCONJ
crl-16592	144	8	high	high	ADJ
crl-16592	144	9	the	the	DET
crl-16592	144	10	expectations	expectation	NOUN
crl-16592	144	11	were	be	AUX
crl-16592	144	12	or	or	CCONJ
crl-16592	144	13	how	how	SCONJ
crl-16592	144	14	low	low	ADJ
crl-16592	144	15	the	the	DET
crl-16592	144	16	perceived	perceive	VERB
crl-16592	144	17	performance	performance	NOUN
crl-16592	144	18	was	be	AUX
crl-16592	144	19	in	in	ADP
crl-16592	144	20	the	the	DET
crl-16592	144	21	first	first	ADJ
crl-16592	144	22	place	place	NOUN
crl-16592	144	23	.	.	PUNCT
crl-16592	145	1	gap	gap	NOUN
crl-16592	145	2	measures	measure	NOUN
crl-16592	145	3	are	be	AUX
crl-16592	145	4	especially	especially	ADV
crl-16592	145	5	meaningful	meaningful	ADJ
crl-16592	145	6	when	when	SCONJ
crl-16592	145	7	considering	consider	VERB
crl-16592	145	8	trends	trend	NOUN
crl-16592	145	9	within	within	ADP
crl-16592	145	10	a	a	DET
crl-16592	145	11	population	population	NOUN
crl-16592	145	12	,	,	PUNCT
crl-16592	145	13	such	such	ADJ
crl-16592	145	14	as	as	ADP
crl-16592	145	15	gap	gap	NOUN
crl-16592	145	16	trends	trend	NOUN
crl-16592	145	17	for	for	ADP
crl-16592	145	18	user	user	NOUN
crl-16592	145	19	or	or	CCONJ
crl-16592	145	20	gap	gap	NOUN
crl-16592	145	21	trends	trend	NOUN
crl-16592	145	22	for	for	ADP
crl-16592	145	23	service	service	NOUN
crl-16592	145	24	providers	provider	NOUN
crl-16592	145	25	.	.	PUNCT
crl-16592	146	1	the	the	DET
crl-16592	146	2	significance	significance	NOUN
crl-16592	146	3	,	,	PUNCT
crl-16592	146	4	or	or	CCONJ
crl-16592	146	5	lack	lack	NOUN
crl-16592	146	6	thereof	thereof	ADV
crl-16592	146	7	,	,	PUNCT
crl-16592	146	8	between	between	ADP
crl-16592	146	9	expectations	expectation	NOUN
crl-16592	146	10	/	/	SYM
crl-16592	146	11	perceptions	perception	NOUN
crl-16592	146	12	of	of	ADP
crl-16592	146	13	users	user	NOUN
crl-16592	146	14	and	and	CCONJ
crl-16592	146	15	providers	provider	NOUN
crl-16592	146	16	gives	give	VERB
crl-16592	146	17	a	a	DET
crl-16592	146	18	much	much	ADV
crl-16592	146	19	better	well	ADJ
crl-16592	146	20	picture	picture	NOUN
crl-16592	146	21	of	of	ADP
crl-16592	146	22	the	the	DET
crl-16592	146	23	two	two	NUM
crl-16592	146	24	groups	group	NOUN
crl-16592	146	25	’	'	PUNCT
crl-16592	146	26	congruence	congruence	NOUN
crl-16592	146	27	.	.	PUNCT
crl-16592	147	1	that	that	DET
crl-16592	147	2	swconfidence	swconfidence	NOUN
crl-16592	147	3	expectation	expectation	NOUN
crl-16592	147	4	(	(	PUNCT
crl-16592	147	5	e	e	NOUN
crl-16592	147	6	)	)	PUNCT
crl-16592	147	7	measures	measure	NOUN
crl-16592	147	8	were	be	AUX
crl-16592	147	9	not	not	PART
crl-16592	147	10	statistically	statistically	ADV
crl-16592	147	11	different	different	ADJ
crl-16592	147	12	between	between	ADP
crl-16592	147	13	users	user	NOUN
crl-16592	147	14	and	and	CCONJ
crl-16592	147	15	providers	provider	NOUN
crl-16592	147	16	suggests	suggest	VERB
crl-16592	147	17	perceptual	perceptual	ADJ
crl-16592	147	18	congruence	congruence	NOUN
crl-16592	147	19	.	.	PUNCT
crl-16592	148	1	that	that	SCONJ
crl-16592	148	2	the	the	DET
crl-16592	148	3	mean	mean	ADJ
crl-16592	148	4	perceptions	perception	NOUN
crl-16592	148	5	of	of	ADP
crl-16592	148	6	service	service	NOUN
crl-16592	148	7	performance	performance	NOUN
crl-16592	148	8	related	relate	VERB
crl-16592	148	9	to	to	ADP
crl-16592	148	10	confidence	confidence	NOUN
crl-16592	148	11	(	(	PUNCT
crl-16592	148	12	swconfidencep	swconfidencep	PRON
crl-16592	148	13	)	)	PUNCT
crl-16592	148	14	were	be	AUX
crl-16592	148	15	statistically	statistically	ADV
crl-16592	148	16	different	different	ADJ
crl-16592	148	17	(	(	PUNCT
crl-16592	148	18	users	user	NOUN
crl-16592	148	19	=	=	SYM
crl-16592	148	20	5.21	5.21	NUM
crl-16592	148	21	,	,	PUNCT
crl-16592	148	22	providers	provider	NOUN
crl-16592	148	23	=	=	SYM
crl-16592	148	24	4.72	4.72	NUM
crl-16592	148	25	)	)	PUNCT
crl-16592	148	26	indicates	indicate	VERB
crl-16592	148	27	that	that	SCONJ
crl-16592	148	28	users	user	NOUN
crl-16592	148	29	feel	feel	VERB
crl-16592	148	30	better	well	ADJ
crl-16592	148	31	about	about	ADP
crl-16592	148	32	this	this	DET
crl-16592	148	33	measure	measure	NOUN
crl-16592	148	34	of	of	ADP
crl-16592	148	35	service	service	NOUN
crl-16592	148	36	quality	quality	NOUN
crl-16592	148	37	than	than	SCONJ
crl-16592	148	38	do	do	VERB
crl-16592	148	39	service	service	NOUN
crl-16592	148	40	providers	provider	NOUN
crl-16592	148	41	.	.	PUNCT
crl-16592	149	1	with	with	ADP
crl-16592	149	2	12	12	NUM
crl-16592	149	3	overlapping	overlap	VERB
crl-16592	149	4	variables	variable	NOUN
crl-16592	149	5	,	,	PUNCT
crl-16592	149	6	there	there	PRON
crl-16592	149	7	were	be	VERB
crl-16592	149	8	a	a	DET
crl-16592	149	9	possible	possible	ADJ
crl-16592	149	10	24	24	NUM
crl-16592	149	11	expectation	expectation	NOUN
crl-16592	149	12	and	and	CCONJ
crl-16592	149	13	perception	perception	NOUN
crl-16592	149	14	conditions	condition	NOUN
crl-16592	149	15	and	and	CCONJ
crl-16592	149	16	that	that	SCONJ
crl-16592	149	17	only	only	ADV
crl-16592	149	18	6	6	NUM
crl-16592	149	19	of	of	ADP
crl-16592	149	20	the	the	DET
crl-16592	149	21	24	24	NUM
crl-16592	149	22	expectation	expectation	NOUN
crl-16592	149	23	and	and	CCONJ
crl-16592	149	24	perception	perception	NOUN
crl-16592	149	25	conditions	condition	NOUN
crl-16592	149	26	had	have	VERB
crl-16592	149	27	statistically	statistically	ADV
crl-16592	149	28	different	different	ADJ
crl-16592	149	29	mean	mean	NOUN
crl-16592	149	30	ratings	rating	NOUN
crl-16592	149	31	may	may	AUX
crl-16592	149	32	suggest	suggest	VERB
crl-16592	149	33	that	that	SCONJ
crl-16592	149	34	service	service	NOUN
crl-16592	149	35	users	user	NOUN
crl-16592	149	36	and	and	CCONJ
crl-16592	149	37	service	service	NOUN
crl-16592	149	38	providers	provider	NOUN
crl-16592	149	39	are	be	AUX
crl-16592	149	40	approaching	approach	VERB
crl-16592	149	41	overall	overall	ADJ
crl-16592	149	42	perceptual	perceptual	ADJ
crl-16592	149	43	congruence	congruence	NOUN
crl-16592	149	44	.	.	PUNCT
crl-16592	150	1	further	far	ADV
crl-16592	150	2	,	,	PUNCT
crl-16592	150	3	in	in	ADP
crl-16592	150	4	five	five	NUM
crl-16592	150	5	of	of	ADP
crl-16592	150	6	those	those	DET
crl-16592	150	7	six	six	NUM
crl-16592	150	8	conditions	condition	NOUN
crl-16592	150	9	,	,	PUNCT
crl-16592	150	10	service	service	NOUN
crl-16592	150	11	providers	provider	NOUN
crl-16592	150	12	ranked	rank	VERB
crl-16592	150	13	services	service	NOUN
crl-16592	150	14	more	more	ADV
crl-16592	150	15	harshly	harshly	ADV
crl-16592	150	16	than	than	SCONJ
crl-16592	150	17	did	do	VERB
crl-16592	150	18	service	service	NOUN
crl-16592	150	19	users	user	NOUN
crl-16592	150	20	.	.	PUNCT
crl-16592	151	1	to	to	PART
crl-16592	151	2	put	put	VERB
crl-16592	151	3	it	it	PRON
crl-16592	151	4	another	another	DET
crl-16592	151	5	way	way	NOUN
crl-16592	151	6	,	,	PUNCT
crl-16592	151	7	service	service	NOUN
crl-16592	151	8	users	user	NOUN
crl-16592	151	9	were	be	AUX
crl-16592	151	10	more	more	ADV
crl-16592	151	11	satisfied	satisfied	ADJ
crl-16592	151	12	with	with	ADP
crl-16592	151	13	services	service	NOUN
crl-16592	151	14	from	from	ADP
crl-16592	151	15	help@ames	help@ame	NOUN
crl-16592	151	16	student	student	NOUN
crl-16592	151	17	employees	employee	NOUN
crl-16592	151	18	along	along	ADP
crl-16592	151	19	the	the	DET
crl-16592	151	20	dimensions	dimension	NOUN
crl-16592	151	21	of	of	ADP
crl-16592	151	22	confidence	confidence	NOUN
crl-16592	151	23	measuring	measure	VERB
crl-16592	151	24	perceptual	perceptual	NOUN
crl-16592	151	25	(	(	PUNCT
crl-16592	151	26	in)congruence	in)congruence	NOUN
crl-16592	151	27	371	371	NUM
crl-16592	151	28	(	(	PUNCT
crl-16592	151	29	swconfidencep	swconfidencep	NOUN
crl-16592	151	30	)	)	PUNCT
crl-16592	151	31	,	,	PUNCT
crl-16592	151	32	readiness	readiness	NOUN
crl-16592	151	33	to	to	PART
crl-16592	151	34	help	help	VERB
crl-16592	151	35	(	(	PUNCT
crl-16592	151	36	swreadyp	swreadyp	NOUN
crl-16592	151	37	)	)	PUNCT
crl-16592	151	38	,	,	PUNCT
crl-16592	151	39	the	the	DET
crl-16592	151	40	knowledge	knowledge	NOUN
crl-16592	151	41	and	and	CCONJ
crl-16592	151	42	skills	skill	NOUN
crl-16592	151	43	necessary	necessary	ADJ
crl-16592	151	44	to	to	PART
crl-16592	151	45	perform	perform	VERB
crl-16592	151	46	their	their	PRON
crl-16592	151	47	jobs	job	NOUN
crl-16592	151	48	(	(	PUNCT
crl-16592	151	49	swknskillsp	swknskillsp	NOUN
crl-16592	151	50	)	)	PUNCT
crl-16592	151	51	,	,	PUNCT
crl-16592	151	52	and	and	CCONJ
crl-16592	151	53	referrals	referral	NOUN
crl-16592	151	54	to	to	ADP
crl-16592	151	55	library	library	NOUN
crl-16592	151	56	faculty	faculty	NOUN
crl-16592	151	57	(	(	PUNCT
crl-16592	151	58	reftolibp	reftolibp	PROPN
crl-16592	151	59	)	)	PUNCT
crl-16592	151	60	than	than	ADP
crl-16592	151	61	service	service	NOUN
crl-16592	151	62	providers	provider	NOUN
crl-16592	151	63	were	be	AUX
crl-16592	151	64	.	.	PUNCT
crl-16592	152	1	although	although	SCONJ
crl-16592	152	2	the	the	DET
crl-16592	152	3	comparisons	comparison	NOUN
crl-16592	152	4	between	between	ADP
crl-16592	152	5	service	service	NOUN
crl-16592	152	6	users	user	NOUN
crl-16592	152	7	and	and	CCONJ
crl-16592	152	8	providers	provider	NOUN
crl-16592	152	9	across	across	ADP
crl-16592	152	10	other	other	ADJ
crl-16592	152	11	variables	variable	NOUN
crl-16592	152	12	were	be	AUX
crl-16592	152	13	not	not	PART
crl-16592	152	14	significant	significant	ADJ
crl-16592	152	15	,	,	PUNCT
crl-16592	152	16	there	there	PRON
crl-16592	152	17	was	be	VERB
crl-16592	152	18	a	a	DET
crl-16592	152	19	trend	trend	NOUN
crl-16592	152	20	where	where	SCONJ
crl-16592	152	21	service	service	NOUN
crl-16592	152	22	providers	provider	NOUN
crl-16592	152	23	had	have	VERB
crl-16592	152	24	higher	high	ADJ
crl-16592	152	25	expectations	expectation	NOUN
crl-16592	152	26	and	and	CCONJ
crl-16592	152	27	lower	low	ADJ
crl-16592	152	28	perceptions	perception	NOUN
crl-16592	152	29	of	of	ADP
crl-16592	152	30	service	service	NOUN
crl-16592	152	31	quality	quality	NOUN
crl-16592	152	32	than	than	SCONJ
crl-16592	152	33	did	do	VERB
crl-16592	152	34	service	service	NOUN
crl-16592	152	35	users	user	NOUN
crl-16592	152	36	.	.	PUNCT
crl-16592	153	1	this	this	DET
crl-16592	153	2	trend	trend	NOUN
crl-16592	153	3	was	be	AUX
crl-16592	153	4	not	not	PART
crl-16592	153	5	surprising	surprising	ADJ
crl-16592	153	6	,	,	PUNCT
crl-16592	153	7	as	as	SCONJ
crl-16592	153	8	we	we	PRON
crl-16592	153	9	are	be	AUX
crl-16592	153	10	often	often	ADV
crl-16592	153	11	our	our	PRON
crl-16592	153	12	own	own	ADJ
crl-16592	153	13	worst	bad	ADJ
crl-16592	153	14	critics	critic	NOUN
crl-16592	153	15	.	.	PUNCT
crl-16592	154	1	in	in	ADP
crl-16592	154	2	seeking	seek	VERB
crl-16592	154	3	to	to	PART
crl-16592	154	4	establish	establish	VERB
crl-16592	154	5	a	a	DET
crl-16592	154	6	baseline	baseline	NOUN
crl-16592	154	7	for	for	ADP
crl-16592	154	8	understanding	understand	VERB
crl-16592	154	9	user	user	NOUN
crl-16592	154	10	satisfaction	satisfaction	NOUN
crl-16592	154	11	with	with	ADP
crl-16592	154	12	help@	help@	NOUN
crl-16592	154	13	ames	ames	PROPN
crl-16592	154	14	desk	desk	NOUN
crl-16592	154	15	services	service	NOUN
crl-16592	154	16	and	and	CCONJ
crl-16592	154	17	student	student	NOUN
crl-16592	154	18	employees	employee	NOUN
crl-16592	154	19	,	,	PUNCT
crl-16592	154	20	comparing	compare	VERB
crl-16592	154	21	the	the	DET
crl-16592	154	22	expectations	expectation	NOUN
crl-16592	154	23	and	and	CCONJ
crl-16592	154	24	perception	perception	NOUN
crl-16592	154	25	of	of	ADP
crl-16592	154	26	service	service	NOUN
crl-16592	154	27	users	user	NOUN
crl-16592	154	28	and	and	CCONJ
crl-16592	154	29	providers	provider	NOUN
crl-16592	154	30	across	across	ADP
crl-16592	154	31	several	several	ADJ
crl-16592	154	32	variables	variable	NOUN
crl-16592	154	33	suggests	suggest	VERB
crl-16592	154	34	that	that	SCONJ
crl-16592	154	35	users	user	NOUN
crl-16592	154	36	and	and	CCONJ
crl-16592	154	37	providers	provider	NOUN
crl-16592	154	38	are	be	AUX
crl-16592	154	39	evaluating	evaluate	VERB
crl-16592	154	40	services	service	NOUN
crl-16592	154	41	similarly	similarly	ADV
crl-16592	154	42	.	.	PUNCT
crl-16592	155	1	moving	move	VERB
crl-16592	155	2	forward	forward	ADV
crl-16592	155	3	,	,	PUNCT
crl-16592	155	4	these	these	DET
crl-16592	155	5	results	result	NOUN
crl-16592	155	6	will	will	AUX
crl-16592	155	7	provide	provide	VERB
crl-16592	155	8	a	a	DET
crl-16592	155	9	frame	frame	NOUN
crl-16592	155	10	of	of	ADP
crl-16592	155	11	reference	reference	NOUN
crl-16592	155	12	through	through	ADP
crl-16592	155	13	which	which	PRON
crl-16592	155	14	library	library	NOUN
crl-16592	155	15	and	and	CCONJ
crl-16592	155	16	its	its	PRON
crl-16592	155	17	administrators	administrator	NOUN
crl-16592	155	18	may	may	AUX
crl-16592	155	19	consider	consider	VERB
crl-16592	155	20	service	service	NOUN
crl-16592	155	21	quality	quality	NOUN
crl-16592	155	22	concerns	concern	NOUN
crl-16592	155	23	and	and	CCONJ
crl-16592	155	24	complaints	complaint	NOUN
crl-16592	155	25	,	,	PUNCT
crl-16592	155	26	since	since	SCONJ
crl-16592	155	27	we	we	PRON
crl-16592	155	28	can	can	AUX
crl-16592	155	29	be	be	AUX
crl-16592	155	30	reasonably	reasonably	ADV
crl-16592	155	31	assured	assure	VERB
crl-16592	155	32	that	that	SCONJ
crl-16592	155	33	providers	provider	NOUN
crl-16592	155	34	are	be	AUX
crl-16592	155	35	operating	operate	VERB
crl-16592	155	36	under	under	ADP
crl-16592	155	37	comparable	comparable	ADJ
crl-16592	155	38	service	service	NOUN
crl-16592	155	39	quality	quality	NOUN
crl-16592	155	40	values	value	NOUN
crl-16592	155	41	as	as	ADP
crl-16592	155	42	users	user	NOUN
crl-16592	155	43	.	.	PUNCT
crl-16592	156	1	research	research	NOUN
crl-16592	156	2	questions	question	NOUN
crl-16592	156	3	2	2	NUM
crl-16592	156	4	and	and	CCONJ
crl-16592	156	5	3	3	NUM
crl-16592	156	6	of	of	ADP
crl-16592	156	7	equal	equal	ADJ
crl-16592	156	8	importance	importance	NOUN
crl-16592	156	9	,	,	PUNCT
crl-16592	156	10	the	the	DET
crl-16592	156	11	study	study	NOUN
crl-16592	156	12	methodology	methodology	NOUN
crl-16592	156	13	allowed	allow	VERB
crl-16592	156	14	for	for	ADP
crl-16592	156	15	comparison	comparison	NOUN
crl-16592	156	16	within	within	ADP
crl-16592	156	17	user	user	NOUN
crl-16592	156	18	and	and	CCONJ
crl-16592	156	19	provider	provider	NOUN
crl-16592	156	20	groups	group	NOUN
crl-16592	156	21	.	.	PUNCT
crl-16592	157	1	in	in	ADP
crl-16592	157	2	the	the	DET
crl-16592	157	3	case	case	NOUN
crl-16592	157	4	of	of	ADP
crl-16592	157	5	both	both	DET
crl-16592	157	6	users	user	NOUN
crl-16592	157	7	and	and	CCONJ
crl-16592	157	8	providers	provider	NOUN
crl-16592	157	9	,	,	PUNCT
crl-16592	157	10	service	service	NOUN
crl-16592	157	11	quality	quality	NOUN
crl-16592	157	12	was	be	AUX
crl-16592	157	13	perceived	perceive	VERB
crl-16592	157	14	at	at	ADP
crl-16592	157	15	a	a	DET
crl-16592	157	16	lower	low	ADJ
crl-16592	157	17	level	level	NOUN
crl-16592	157	18	than	than	SCONJ
crl-16592	157	19	was	be	AUX
crl-16592	157	20	expected	expect	VERB
crl-16592	157	21	.	.	PUNCT
crl-16592	158	1	analyses	analysis	NOUN
crl-16592	158	2	were	be	AUX
crl-16592	158	3	not	not	PART
crl-16592	158	4	conducted	conduct	VERB
crl-16592	158	5	to	to	PART
crl-16592	158	6	determine	determine	VERB
crl-16592	158	7	if	if	SCONJ
crl-16592	158	8	a	a	DET
crl-16592	158	9	p	p	NOUN
crl-16592	158	10	condition	condition	NOUN
crl-16592	158	11	score	score	NOUN
crl-16592	158	12	was	be	AUX
crl-16592	158	13	statistically	statistically	ADV
crl-16592	158	14	different	different	ADJ
crl-16592	158	15	than	than	ADP
crl-16592	158	16	the	the	DET
crl-16592	158	17	e	e	NOUN
crl-16592	158	18	condition	condition	NOUN
crl-16592	158	19	score	score	NOUN
crl-16592	158	20	,	,	PUNCT
crl-16592	158	21	as	as	SCONJ
crl-16592	158	22	these	these	DET
crl-16592	158	23	analyses	analysis	NOUN
crl-16592	158	24	were	be	AUX
crl-16592	158	25	not	not	PART
crl-16592	158	26	done	do	VERB
crl-16592	158	27	for	for	ADP
crl-16592	158	28	libqual+	libqual+	ADP
crl-16592	158	29	or	or	CCONJ
crl-16592	158	30	techqual+	techqual+	PROPN
crl-16592	158	31	.	.	PUNCT
crl-16592	159	1	while	while	SCONJ
crl-16592	159	2	disappointing	disappoint	VERB
crl-16592	159	3	that	that	SCONJ
crl-16592	159	4	perceptions	perception	NOUN
crl-16592	159	5	were	be	AUX
crl-16592	159	6	always	always	ADV
crl-16592	159	7	lower	low	ADJ
crl-16592	159	8	than	than	ADP
crl-16592	159	9	expectations	expectation	NOUN
crl-16592	159	10	,	,	PUNCT
crl-16592	159	11	service	service	NOUN
crl-16592	159	12	users	user	NOUN
crl-16592	159	13	’	'	PUNCT
crl-16592	159	14	gaps	gap	NOUN
crl-16592	159	15	between	between	ADP
crl-16592	159	16	expectations	expectation	NOUN
crl-16592	159	17	and	and	CCONJ
crl-16592	159	18	perceptions	perception	NOUN
crl-16592	159	19	of	of	ADP
crl-16592	159	20	service	service	NOUN
crl-16592	159	21	outcomes	outcome	NOUN
crl-16592	159	22	were	be	AUX
crl-16592	159	23	consistent	consistent	ADJ
crl-16592	159	24	,	,	PUNCT
crl-16592	159	25	whereas	whereas	SCONJ
crl-16592	159	26	service	service	NOUN
crl-16592	159	27	providers	provider	NOUN
crl-16592	159	28	’	'	PUNCT
crl-16592	159	29	gaps	gap	NOUN
crl-16592	159	30	were	be	AUX
crl-16592	159	31	erratic	erratic	ADJ
crl-16592	159	32	.	.	PUNCT
crl-16592	160	1	figure	figure	NOUN
crl-16592	160	2	4	4	NUM
crl-16592	160	3	suggests	suggest	VERB
crl-16592	160	4	service	service	NOUN
crl-16592	160	5	providers	provider	NOUN
crl-16592	160	6	may	may	AUX
crl-16592	160	7	place	place	VERB
crl-16592	160	8	greater	great	ADJ
crl-16592	160	9	importance	importance	NOUN
crl-16592	160	10	on	on	ADP
crl-16592	160	11	service	service	NOUN
crl-16592	160	12	outcomes	outcome	NOUN
crl-16592	160	13	like	like	ADP
crl-16592	160	14	readiness	readiness	NOUN
crl-16592	160	15	or	or	CCONJ
crl-16592	160	16	confidence	confidence	NOUN
crl-16592	160	17	,	,	PUNCT
crl-16592	160	18	but	but	CCONJ
crl-16592	160	19	the	the	DET
crl-16592	160	20	data	datum	NOUN
crl-16592	160	21	do	do	AUX
crl-16592	160	22	not	not	PART
crl-16592	160	23	offer	offer	VERB
crl-16592	160	24	explanations	explanation	NOUN
crl-16592	160	25	of	of	ADP
crl-16592	160	26	why	why	SCONJ
crl-16592	160	27	.	.	PUNCT
crl-16592	161	1	recent	recent	ADJ
crl-16592	161	2	literature	literature	NOUN
crl-16592	161	3	suggests	suggest	VERB
crl-16592	161	4	a	a	DET
crl-16592	161	5	methodology	methodology	NOUN
crl-16592	161	6	for	for	ADP
crl-16592	161	7	conducting	conduct	VERB
crl-16592	161	8	analyses	analysis	NOUN
crl-16592	161	9	of	of	ADP
crl-16592	161	10	the	the	DET
crl-16592	161	11	qualitative	qualitative	ADJ
crl-16592	161	12	questions	question	NOUN
crl-16592	161	13	included	include	VERB
crl-16592	161	14	in	in	ADP
crl-16592	161	15	libqual+	libqual+	ADP
crl-16592	161	16	surveys,23	surveys,23	NOUN
crl-16592	161	17	which	which	DET
crl-16592	161	18	this	this	DET
crl-16592	161	19	study	study	NOUN
crl-16592	161	20	collected	collect	VERB
crl-16592	161	21	through	through	ADP
crl-16592	161	22	the	the	DET
crl-16592	161	23	final	final	ADJ
crl-16592	161	24	three	three	NUM
crl-16592	161	25	feedback	feedback	NOUN
crl-16592	161	26	questions	question	NOUN
crl-16592	161	27	on	on	ADP
crl-16592	161	28	each	each	DET
crl-16592	161	29	survey	survey	NOUN
crl-16592	161	30	.	.	PUNCT
crl-16592	162	1	an	an	DET
crl-16592	162	2	analysis	analysis	NOUN
crl-16592	162	3	of	of	ADP
crl-16592	162	4	those	those	DET
crl-16592	162	5	questions	question	NOUN
crl-16592	162	6	may	may	AUX
crl-16592	162	7	lead	lead	VERB
crl-16592	162	8	to	to	ADP
crl-16592	162	9	a	a	DET
crl-16592	162	10	better	well	ADJ
crl-16592	162	11	understanding	understanding	NOUN
crl-16592	162	12	of	of	ADP
crl-16592	162	13	why	why	SCONJ
crl-16592	162	14	users	user	NOUN
crl-16592	162	15	and	and	CCONJ
crl-16592	162	16	providers	provider	NOUN
crl-16592	162	17	rated	rate	VERB
crl-16592	162	18	service	service	NOUN
crl-16592	162	19	outcomes	outcome	NOUN
crl-16592	162	20	differently	differently	ADV
crl-16592	162	21	.	.	PUNCT
crl-16592	163	1	figure	figure	VERB
crl-16592	163	2	5	5	NUM
crl-16592	163	3	comparison	comparison	NOUN
crl-16592	163	4	of	of	ADP
crl-16592	163	5	service	service	NOUN
crl-16592	163	6	quality	quality	NOUN
crl-16592	163	7	gaps	gap	NOUN
crl-16592	163	8	between	between	ADP
crl-16592	163	9	service	service	NOUN
crl-16592	163	10	users	user	NOUN
crl-16592	163	11	and	and	CCONJ
crl-16592	163	12	service	service	NOUN
crl-16592	163	13	providers	provider	NOUN
crl-16592	163	14	372	372	NUM
crl-16592	163	15	college	college	PROPN
crl-16592	163	16	&	&	CCONJ
crl-16592	163	17	research	research	PROPN
crl-16592	163	18	libraries	library	NOUN
crl-16592	163	19	march	march	PROPN
crl-16592	163	20	2017	2017	NUM
crl-16592	163	21	the	the	DET
crl-16592	163	22	results	result	NOUN
crl-16592	163	23	of	of	ADP
crl-16592	163	24	this	this	DET
crl-16592	163	25	study	study	NOUN
crl-16592	163	26	will	will	AUX
crl-16592	163	27	be	be	AUX
crl-16592	163	28	used	use	VERB
crl-16592	163	29	to	to	PART
crl-16592	163	30	help	help	VERB
crl-16592	163	31	service	service	NOUN
crl-16592	163	32	providers	provider	NOUN
crl-16592	163	33	understand	understand	VERB
crl-16592	163	34	how	how	SCONJ
crl-16592	163	35	their	their	PRON
crl-16592	163	36	expectations	expectation	NOUN
crl-16592	163	37	and	and	CCONJ
crl-16592	163	38	perceptions	perception	NOUN
crl-16592	163	39	of	of	ADP
crl-16592	163	40	service	service	NOUN
crl-16592	163	41	quality	quality	NOUN
crl-16592	163	42	compare	compare	VERB
crl-16592	163	43	to	to	ADP
crl-16592	163	44	those	those	PRON
crl-16592	163	45	of	of	ADP
crl-16592	163	46	service	service	NOUN
crl-16592	163	47	users	user	NOUN
crl-16592	163	48	.	.	PUNCT
crl-16592	164	1	if	if	SCONJ
crl-16592	164	2	service	service	NOUN
crl-16592	164	3	providers	provider	NOUN
crl-16592	164	4	can	can	AUX
crl-16592	164	5	come	come	VERB
crl-16592	164	6	to	to	PART
crl-16592	164	7	understand	understand	VERB
crl-16592	164	8	that	that	SCONJ
crl-16592	164	9	service	service	NOUN
crl-16592	164	10	users	user	NOUN
crl-16592	164	11	are	be	AUX
crl-16592	164	12	,	,	PUNCT
crl-16592	164	13	for	for	ADP
crl-16592	164	14	the	the	DET
crl-16592	164	15	most	most	ADJ
crl-16592	164	16	part	part	NOUN
crl-16592	164	17	,	,	PUNCT
crl-16592	164	18	satisfied	satisfied	ADJ
crl-16592	164	19	with	with	ADP
crl-16592	164	20	help@ames	help@ame	NOUN
crl-16592	164	21	desk	desk	NOUN
crl-16592	164	22	services	service	NOUN
crl-16592	164	23	,	,	PUNCT
crl-16592	164	24	perhaps	perhaps	ADV
crl-16592	164	25	the	the	DET
crl-16592	164	26	discourse	discourse	NOUN
crl-16592	164	27	can	can	AUX
crl-16592	164	28	shift	shift	VERB
crl-16592	164	29	away	away	ADV
crl-16592	164	30	from	from	ADP
crl-16592	164	31	one	one	NUM
crl-16592	164	32	where	where	SCONJ
crl-16592	164	33	student	student	NOUN
crl-16592	164	34	employee	employee	NOUN
crl-16592	164	35	mistakes	mistake	NOUN
crl-16592	164	36	are	be	AUX
crl-16592	164	37	highlighted	highlight	VERB
crl-16592	164	38	and	and	CCONJ
crl-16592	164	39	toward	toward	ADP
crl-16592	164	40	one	one	NUM
crl-16592	164	41	where	where	SCONJ
crl-16592	164	42	greater	great	ADJ
crl-16592	164	43	collaboration	collaboration	NOUN
crl-16592	164	44	is	be	AUX
crl-16592	164	45	emphasized	emphasize	VERB
crl-16592	164	46	between	between	ADP
crl-16592	164	47	service	service	NOUN
crl-16592	164	48	providers	provider	NOUN
crl-16592	164	49	.	.	PUNCT
crl-16592	165	1	further	far	ADV
crl-16592	165	2	,	,	PUNCT
crl-16592	165	3	this	this	DET
crl-16592	165	4	study	study	NOUN
crl-16592	165	5	offers	offer	VERB
crl-16592	165	6	an	an	DET
crl-16592	165	7	additional	additional	ADJ
crl-16592	165	8	assessment	assessment	NOUN
crl-16592	165	9	tool	tool	NOUN
crl-16592	165	10	by	by	ADP
crl-16592	165	11	which	which	PRON
crl-16592	165	12	libraries	library	NOUN
crl-16592	165	13	can	can	AUX
crl-16592	165	14	evaluate	evaluate	VERB
crl-16592	165	15	service	service	NOUN
crl-16592	165	16	points	point	NOUN
crl-16592	165	17	.	.	PUNCT
crl-16592	166	1	while	while	SCONJ
crl-16592	166	2	not	not	PART
crl-16592	166	3	providing	provide	VERB
crl-16592	166	4	a	a	DET
crl-16592	166	5	means	mean	NOUN
crl-16592	166	6	by	by	ADP
crl-16592	166	7	which	which	PRON
crl-16592	166	8	to	to	PART
crl-16592	166	9	assess	assess	VERB
crl-16592	166	10	services	service	NOUN
crl-16592	166	11	holistically	holistically	ADV
crl-16592	166	12	,	,	PUNCT
crl-16592	166	13	when	when	SCONJ
crl-16592	166	14	used	use	VERB
crl-16592	166	15	as	as	ADP
crl-16592	166	16	a	a	DET
crl-16592	166	17	tool	tool	NOUN
crl-16592	166	18	in	in	ADP
crl-16592	166	19	a	a	DET
crl-16592	166	20	suite	suite	NOUN
crl-16592	166	21	of	of	ADP
crl-16592	166	22	assessment	assessment	NOUN
crl-16592	166	23	measures	measure	NOUN
crl-16592	166	24	,	,	PUNCT
crl-16592	166	25	libraries	library	NOUN
crl-16592	166	26	may	may	AUX
crl-16592	166	27	come	come	VERB
crl-16592	166	28	to	to	PART
crl-16592	166	29	understand	understand	VERB
crl-16592	166	30	a	a	DET
crl-16592	166	31	different	different	ADJ
crl-16592	166	32	side	side	NOUN
crl-16592	166	33	of	of	ADP
crl-16592	166	34	user	user	NOUN
crl-16592	166	35	experiences	experience	NOUN
crl-16592	166	36	by	by	ADP
crl-16592	166	37	learning	learn	VERB
crl-16592	166	38	to	to	PART
crl-16592	166	39	look	look	VERB
crl-16592	166	40	critically	critically	ADV
crl-16592	166	41	at	at	ADP
crl-16592	166	42	the	the	DET
crl-16592	166	43	assumptions	assumption	NOUN
crl-16592	166	44	we	we	PRON
crl-16592	166	45	bring	bring	VERB
crl-16592	166	46	to	to	ADP
crl-16592	166	47	the	the	DET
crl-16592	166	48	service	service	NOUN
crl-16592	166	49	desk	desk	NOUN
crl-16592	166	50	and	and	CCONJ
crl-16592	166	51	how	how	SCONJ
crl-16592	166	52	those	those	DET
crl-16592	166	53	assumptions	assumption	NOUN
crl-16592	166	54	shape	shape	VERB
crl-16592	166	55	service	service	NOUN
crl-16592	166	56	delivery	delivery	NOUN
crl-16592	166	57	.	.	PUNCT
crl-16592	167	1	conclusion	conclusion	NOUN
crl-16592	167	2	and	and	CCONJ
crl-16592	167	3	further	further	ADJ
crl-16592	167	4	research	research	NOUN
crl-16592	167	5	as	as	ADP
crl-16592	167	6	libraries	library	NOUN
crl-16592	167	7	experiment	experiment	NOUN
crl-16592	167	8	with	with	ADP
crl-16592	167	9	public	public	ADJ
crl-16592	167	10	service	service	NOUN
crl-16592	167	11	desk	desk	NOUN
crl-16592	167	12	design	design	NOUN
crl-16592	167	13	and	and	CCONJ
crl-16592	167	14	staffing	staffing	NOUN
crl-16592	167	15	,	,	PUNCT
crl-16592	167	16	new	new	ADJ
crl-16592	167	17	methods	method	NOUN
crl-16592	167	18	of	of	ADP
crl-16592	167	19	assessing	assess	VERB
crl-16592	167	20	the	the	DET
crl-16592	167	21	services	service	NOUN
crl-16592	167	22	provided	provide	VERB
crl-16592	167	23	by	by	ADP
crl-16592	167	24	those	those	DET
crl-16592	167	25	desks	desk	NOUN
crl-16592	167	26	are	be	AUX
crl-16592	167	27	necessary	necessary	ADJ
crl-16592	167	28	.	.	PUNCT
crl-16592	168	1	while	while	SCONJ
crl-16592	168	2	a	a	DET
crl-16592	168	3	merged	merged	ADJ
crl-16592	168	4	service	service	NOUN
crl-16592	168	5	desk	desk	NOUN
crl-16592	168	6	design	design	NOUN
crl-16592	168	7	will	will	AUX
crl-16592	168	8	not	not	PART
crl-16592	168	9	be	be	AUX
crl-16592	168	10	feasible	feasible	ADJ
crl-16592	168	11	at	at	ADP
crl-16592	168	12	every	every	DET
crl-16592	168	13	institution	institution	NOUN
crl-16592	168	14	,	,	PUNCT
crl-16592	168	15	the	the	DET
crl-16592	168	16	survey	survey	NOUN
crl-16592	168	17	tool	tool	NOUN
crl-16592	168	18	described	describe	VERB
crl-16592	168	19	here	here	ADV
crl-16592	168	20	is	be	AUX
crl-16592	168	21	flexible	flexible	ADJ
crl-16592	168	22	enough	enough	ADV
crl-16592	168	23	to	to	PART
crl-16592	168	24	be	be	AUX
crl-16592	168	25	adapted	adapt	VERB
crl-16592	168	26	for	for	ADP
crl-16592	168	27	local	local	ADJ
crl-16592	168	28	needs	need	NOUN
crl-16592	168	29	.	.	PUNCT
crl-16592	169	1	the	the	DET
crl-16592	169	2	assessment	assessment	NOUN
crl-16592	169	3	of	of	ADP
crl-16592	169	4	the	the	DET
crl-16592	169	5	help@ames	help@ame	NOUN
crl-16592	169	6	student	student	NOUN
crl-16592	169	7	employees	employee	NOUN
crl-16592	169	8	based	base	VERB
crl-16592	169	9	on	on	ADP
crl-16592	169	10	the	the	DET
crl-16592	169	11	expectations	expectation	NOUN
crl-16592	169	12	and	and	CCONJ
crl-16592	169	13	perceptions	perception	NOUN
crl-16592	169	14	of	of	ADP
crl-16592	169	15	both	both	DET
crl-16592	169	16	service	service	NOUN
crl-16592	169	17	providers	provider	NOUN
crl-16592	169	18	and	and	CCONJ
crl-16592	169	19	service	service	NOUN
crl-16592	169	20	users	user	NOUN
crl-16592	169	21	in	in	ADP
crl-16592	169	22	this	this	DET
crl-16592	169	23	research	research	NOUN
crl-16592	169	24	can	can	AUX
crl-16592	169	25	be	be	AUX
crl-16592	169	26	considered	consider	VERB
crl-16592	169	27	a	a	DET
crl-16592	169	28	success	success	NOUN
crl-16592	169	29	and	and	CCONJ
crl-16592	169	30	one	one	NUM
crl-16592	169	31	step	step	NOUN
crl-16592	169	32	toward	toward	ADP
crl-16592	169	33	meeting	meet	VERB
crl-16592	169	34	the	the	DET
crl-16592	169	35	research	research	NOUN
crl-16592	169	36	and	and	CCONJ
crl-16592	169	37	information	information	NOUN
crl-16592	169	38	technology	technology	NOUN
crl-16592	169	39	support	support	NOUN
crl-16592	169	40	needs	need	NOUN
crl-16592	169	41	of	of	ADP
crl-16592	169	42	the	the	DET
crl-16592	169	43	illinois	illinois	PROPN
crl-16592	169	44	wesleyan	wesleyan	PROPN
crl-16592	169	45	university	university	PROPN
crl-16592	169	46	community	community	NOUN
crl-16592	169	47	.	.	PUNCT
crl-16592	170	1	a	a	DET
crl-16592	170	2	previous	previous	ADJ
crl-16592	170	3	study	study	NOUN
crl-16592	170	4	of	of	ADP
crl-16592	170	5	both	both	CCONJ
crl-16592	170	6	the	the	DET
crl-16592	170	7	help@ames	help@ame	NOUN
crl-16592	170	8	and	and	CCONJ
crl-16592	170	9	circulation	circulation	NOUN
crl-16592	170	10	students	student	NOUN
crl-16592	170	11	revealed	reveal	VERB
crl-16592	170	12	that	that	SCONJ
crl-16592	170	13	iwu	iwu	NOUN
crl-16592	170	14	faculty	faculty	NOUN
crl-16592	170	15	,	,	PUNCT
crl-16592	170	16	staff	staff	NOUN
crl-16592	170	17	,	,	PUNCT
crl-16592	170	18	and	and	CCONJ
crl-16592	170	19	students	student	NOUN
crl-16592	170	20	are	be	AUX
crl-16592	170	21	generally	generally	ADV
crl-16592	170	22	satisfied	satisfied	ADJ
crl-16592	170	23	or	or	CCONJ
crl-16592	170	24	very	very	ADV
crl-16592	170	25	satisfied	satisfied	ADJ
crl-16592	170	26	with	with	ADP
crl-16592	170	27	services	service	NOUN
crl-16592	170	28	offered	offer	VERB
crl-16592	170	29	at	at	ADP
crl-16592	170	30	each	each	DET
crl-16592	170	31	desk.24	desk.24	NOUN
crl-16592	170	32	together	together	ADV
crl-16592	170	33	with	with	ADP
crl-16592	170	34	this	this	DET
crl-16592	170	35	study	study	NOUN
crl-16592	170	36	,	,	PUNCT
crl-16592	170	37	student	student	NOUN
crl-16592	170	38	employee	employee	NOUN
crl-16592	170	39	supervisors	supervisor	NOUN
crl-16592	170	40	can	can	AUX
crl-16592	170	41	identify	identify	VERB
crl-16592	170	42	areas	area	NOUN
crl-16592	170	43	in	in	ADP
crl-16592	170	44	which	which	PRON
crl-16592	170	45	to	to	PART
crl-16592	170	46	improve	improve	VERB
crl-16592	170	47	training	training	NOUN
crl-16592	170	48	,	,	PUNCT
crl-16592	170	49	as	as	ADV
crl-16592	170	50	well	well	ADV
crl-16592	170	51	as	as	ADP
crl-16592	170	52	communicate	communicate	VERB
crl-16592	170	53	with	with	ADP
crl-16592	170	54	other	other	ADJ
crl-16592	170	55	service	service	NOUN
crl-16592	170	56	providers	provider	NOUN
crl-16592	170	57	what	what	PRON
crl-16592	170	58	service	service	NOUN
crl-16592	170	59	users	user	NOUN
crl-16592	170	60	expect	expect	VERB
crl-16592	170	61	from	from	ADP
crl-16592	170	62	,	,	PUNCT
crl-16592	170	63	and	and	CCONJ
crl-16592	170	64	how	how	SCONJ
crl-16592	170	65	they	they	PRON
crl-16592	170	66	perceive	perceive	VERB
crl-16592	170	67	the	the	DET
crl-16592	170	68	performance	performance	NOUN
crl-16592	170	69	of	of	ADP
crl-16592	170	70	,	,	PUNCT
crl-16592	170	71	student	student	NOUN
crl-16592	170	72	employees	employee	NOUN
crl-16592	170	73	at	at	ADP
crl-16592	170	74	the	the	DET
crl-16592	170	75	help@ames	help@ame	NOUN
crl-16592	170	76	desk	desk	NOUN
crl-16592	170	77	.	.	PUNCT
crl-16592	171	1	three	three	NUM
crl-16592	171	2	avenues	avenue	NOUN
crl-16592	171	3	of	of	ADP
crl-16592	171	4	further	further	ADJ
crl-16592	171	5	research	research	NOUN
crl-16592	171	6	are	be	AUX
crl-16592	171	7	possible	possible	ADJ
crl-16592	171	8	.	.	PUNCT
crl-16592	172	1	an	an	DET
crl-16592	172	2	ancillary	ancillary	ADJ
crl-16592	172	3	data	datum	NOUN
crl-16592	172	4	set	set	VERB
crl-16592	172	5	can	can	AUX
crl-16592	172	6	be	be	AUX
crl-16592	172	7	extracted	extract	VERB
crl-16592	172	8	wherein	wherein	ADJ
crl-16592	172	9	service	service	NOUN
crl-16592	172	10	outcomes	outcome	NOUN
crl-16592	172	11	may	may	AUX
crl-16592	172	12	also	also	ADV
crl-16592	172	13	be	be	AUX
crl-16592	172	14	analyzed	analyze	VERB
crl-16592	172	15	when	when	SCONJ
crl-16592	172	16	considering	consider	VERB
crl-16592	172	17	university	university	NOUN
crl-16592	172	18	affiliation	affiliation	NOUN
crl-16592	172	19	.	.	PUNCT
crl-16592	173	1	in	in	ADP
crl-16592	173	2	other	other	ADJ
crl-16592	173	3	words	word	NOUN
crl-16592	173	4	,	,	PUNCT
crl-16592	173	5	service	service	NOUN
crl-16592	173	6	providers	provider	NOUN
crl-16592	173	7	could	could	AUX
crl-16592	173	8	be	be	AUX
crl-16592	173	9	broken	break	VERB
crl-16592	173	10	into	into	ADP
crl-16592	173	11	student	student	NOUN
crl-16592	173	12	providers	provider	NOUN
crl-16592	173	13	,	,	PUNCT
crl-16592	173	14	faculty	faculty	NOUN
crl-16592	173	15	providers	provider	NOUN
crl-16592	173	16	,	,	PUNCT
crl-16592	173	17	and	and	CCONJ
crl-16592	173	18	staff	staff	NOUN
crl-16592	173	19	providers	provider	NOUN
crl-16592	173	20	.	.	PUNCT
crl-16592	174	1	service	service	NOUN
crl-16592	174	2	users	user	NOUN
crl-16592	174	3	could	could	AUX
crl-16592	174	4	be	be	AUX
crl-16592	174	5	broken	break	VERB
crl-16592	174	6	into	into	ADP
crl-16592	174	7	student	student	NOUN
crl-16592	174	8	users	user	NOUN
crl-16592	174	9	,	,	PUNCT
crl-16592	174	10	faculty	faculty	NOUN
crl-16592	174	11	users	user	NOUN
crl-16592	174	12	,	,	PUNCT
crl-16592	174	13	and	and	CCONJ
crl-16592	174	14	staff	staff	NOUN
crl-16592	174	15	users	user	NOUN
crl-16592	174	16	.	.	PUNCT
crl-16592	175	1	it	it	PRON
crl-16592	175	2	might	might	AUX
crl-16592	175	3	be	be	AUX
crl-16592	175	4	possible	possible	ADJ
crl-16592	175	5	to	to	PART
crl-16592	175	6	determine	determine	VERB
crl-16592	175	7	if	if	SCONJ
crl-16592	175	8	there	there	PRON
crl-16592	175	9	are	be	VERB
crl-16592	175	10	significant	significant	ADJ
crl-16592	175	11	differences	difference	NOUN
crl-16592	175	12	in	in	ADP
crl-16592	175	13	responses	response	NOUN
crl-16592	175	14	between	between	ADP
crl-16592	175	15	help@ames	help@ame	NOUN
crl-16592	175	16	student	student	NOUN
crl-16592	175	17	employees	employee	NOUN
crl-16592	175	18	and	and	CCONJ
crl-16592	175	19	library	library	ADJ
crl-16592	175	20	faculty	faculty	NOUN
crl-16592	175	21	and	and	CCONJ
crl-16592	175	22	its	its	PRON
crl-16592	175	23	staff	staff	NOUN
crl-16592	175	24	,	,	PUNCT
crl-16592	175	25	thus	thus	ADV
crl-16592	175	26	lending	lend	VERB
crl-16592	175	27	depth	depth	NOUN
crl-16592	175	28	to	to	ADP
crl-16592	175	29	the	the	DET
crl-16592	175	30	analysis	analysis	NOUN
crl-16592	175	31	.	.	PUNCT
crl-16592	176	1	moreover	moreover	ADV
crl-16592	176	2	,	,	PUNCT
crl-16592	176	3	data	datum	NOUN
crl-16592	176	4	were	be	AUX
crl-16592	176	5	also	also	ADV
crl-16592	176	6	collected	collect	VERB
crl-16592	176	7	to	to	PART
crl-16592	176	8	divide	divide	VERB
crl-16592	176	9	students	student	NOUN
crl-16592	176	10	and	and	CCONJ
crl-16592	176	11	faculty	faculty	NOUN
crl-16592	176	12	into	into	ADP
crl-16592	176	13	distinct	distinct	ADJ
crl-16592	176	14	subcategories	subcategorie	NOUN
crl-16592	176	15	,	,	PUNCT
crl-16592	176	16	like	like	ADP
crl-16592	176	17	first-	first-	NUM
crl-16592	176	18	,	,	PUNCT
crl-16592	176	19	second-	second-	X
crl-16592	176	20	,	,	PUNCT
crl-16592	176	21	third-	third-	X
crl-16592	176	22	,	,	PUNCT
crl-16592	176	23	and	and	CCONJ
crl-16592	176	24	fourth	fourth	ADJ
crl-16592	176	25	-	-	PUNCT
crl-16592	176	26	year	year	NOUN
crl-16592	176	27	students	student	NOUN
crl-16592	176	28	.	.	PUNCT
crl-16592	177	1	additional	additional	ADJ
crl-16592	177	2	research	research	NOUN
crl-16592	177	3	might	might	AUX
crl-16592	177	4	compare	compare	VERB
crl-16592	177	5	first	first	ADJ
crl-16592	177	6	-	-	PUNCT
crl-16592	177	7	year	year	NOUN
crl-16592	177	8	student	student	NOUN
crl-16592	177	9	users	user	NOUN
crl-16592	177	10	to	to	ADP
crl-16592	177	11	fourth	fourth	ADJ
crl-16592	177	12	-	-	PUNCT
crl-16592	177	13	year	year	NOUN
crl-16592	177	14	student	student	NOUN
crl-16592	177	15	users	user	NOUN
crl-16592	177	16	to	to	PART
crl-16592	177	17	see	see	VERB
crl-16592	177	18	if	if	SCONJ
crl-16592	177	19	expectations	expectation	NOUN
crl-16592	177	20	and	and	CCONJ
crl-16592	177	21	perceptions	perception	NOUN
crl-16592	177	22	change	change	VERB
crl-16592	177	23	over	over	ADP
crl-16592	177	24	the	the	DET
crl-16592	177	25	course	course	NOUN
crl-16592	177	26	of	of	ADP
crl-16592	177	27	time	time	NOUN
crl-16592	177	28	.	.	PUNCT
crl-16592	178	1	further	far	ADV
crl-16592	178	2	,	,	PUNCT
crl-16592	178	3	while	while	SCONJ
crl-16592	178	4	this	this	DET
crl-16592	178	5	study	study	NOUN
crl-16592	178	6	suggests	suggest	VERB
crl-16592	178	7	that	that	SCONJ
crl-16592	178	8	service	service	NOUN
crl-16592	178	9	users	user	NOUN
crl-16592	178	10	and	and	CCONJ
crl-16592	178	11	providers	provider	NOUN
crl-16592	178	12	are	be	AUX
crl-16592	178	13	approaching	approach	VERB
crl-16592	178	14	perceptual	perceptual	ADJ
crl-16592	178	15	congruence	congruence	NOUN
crl-16592	178	16	,	,	PUNCT
crl-16592	178	17	an	an	DET
crl-16592	178	18	interesting	interesting	ADJ
crl-16592	178	19	study	study	NOUN
crl-16592	178	20	might	might	AUX
crl-16592	178	21	investigate	investigate	VERB
crl-16592	178	22	the	the	DET
crl-16592	178	23	effect	effect	NOUN
crl-16592	178	24	of	of	ADP
crl-16592	178	25	perceptual	perceptual	ADJ
crl-16592	178	26	congruence	congruence	NOUN
crl-16592	178	27	on	on	ADP
crl-16592	178	28	service	service	NOUN
crl-16592	178	29	outcomes	outcome	NOUN
crl-16592	178	30	from	from	ADP
crl-16592	178	31	an	an	DET
crl-16592	178	32	ethnographic	ethnographic	ADJ
crl-16592	178	33	point	point	NOUN
crl-16592	178	34	of	of	ADP
crl-16592	178	35	view	view	NOUN
crl-16592	178	36	.	.	PUNCT
crl-16592	179	1	such	such	DET
crl-16592	179	2	a	a	DET
crl-16592	179	3	study	study	NOUN
crl-16592	179	4	could	could	AUX
crl-16592	179	5	look	look	VERB
crl-16592	179	6	at	at	ADP
crl-16592	179	7	service	service	NOUN
crl-16592	179	8	users	user	NOUN
crl-16592	179	9	and	and	CCONJ
crl-16592	179	10	providers	provider	NOUN
crl-16592	179	11	as	as	ADP
crl-16592	179	12	two	two	NUM
crl-16592	179	13	populations	population	NOUN
crl-16592	179	14	,	,	PUNCT
crl-16592	179	15	or	or	CCONJ
crl-16592	179	16	divide	divide	VERB
crl-16592	179	17	users	user	NOUN
crl-16592	179	18	and	and	CCONJ
crl-16592	179	19	providers	provider	NOUN
crl-16592	179	20	by	by	ADP
crl-16592	179	21	university	university	NOUN
crl-16592	179	22	affiliation	affiliation	NOUN
crl-16592	179	23	,	,	PUNCT
crl-16592	179	24	asking	ask	VERB
crl-16592	179	25	how	how	SCONJ
crl-16592	179	26	the	the	DET
crl-16592	179	27	differences	difference	NOUN
crl-16592	179	28	in	in	ADP
crl-16592	179	29	expectations	expectation	NOUN
crl-16592	179	30	affect	affect	VERB
crl-16592	179	31	perceptions	perception	NOUN
crl-16592	179	32	of	of	ADP
crl-16592	179	33	service	service	NOUN
crl-16592	179	34	.	.	PUNCT
crl-16592	180	1	finally	finally	ADV
crl-16592	180	2	,	,	PUNCT
crl-16592	180	3	repeating	repeat	VERB
crl-16592	180	4	this	this	DET
crl-16592	180	5	assessment	assessment	NOUN
crl-16592	180	6	over	over	ADP
crl-16592	180	7	time	time	NOUN
crl-16592	180	8	and	and	CCONJ
crl-16592	180	9	at	at	ADP
crl-16592	180	10	other	other	ADJ
crl-16592	180	11	institutions	institution	NOUN
crl-16592	180	12	of	of	ADP
crl-16592	180	13	similar	similar	ADJ
crl-16592	180	14	size	size	NOUN
crl-16592	180	15	or	or	CCONJ
crl-16592	180	16	mission	mission	NOUN
crl-16592	180	17	,	,	PUNCT
crl-16592	180	18	or	or	CCONJ
crl-16592	180	19	at	at	ADP
crl-16592	180	20	service	service	NOUN
crl-16592	180	21	desks	desk	NOUN
crl-16592	180	22	with	with	ADP
crl-16592	180	23	similar	similar	ADJ
crl-16592	180	24	staffing	staffing	NOUN
crl-16592	180	25	models	model	NOUN
crl-16592	180	26	,	,	PUNCT
crl-16592	180	27	could	could	AUX
crl-16592	180	28	reveal	reveal	VERB
crl-16592	180	29	interesting	interesting	ADJ
crl-16592	180	30	patterns	pattern	NOUN
crl-16592	180	31	of	of	ADP
crl-16592	180	32	service	service	NOUN
crl-16592	180	33	user	user	NOUN
crl-16592	180	34	expectations	expectation	NOUN
crl-16592	180	35	.	.	PUNCT
crl-16592	181	1	acknowledgements	acknowledgement	NOUN
crl-16592	181	2	this	this	DET
crl-16592	181	3	study	study	NOUN
crl-16592	181	4	was	be	AUX
crl-16592	181	5	supported	support	VERB
crl-16592	181	6	by	by	ADP
crl-16592	181	7	an	an	DET
crl-16592	181	8	artistic	artistic	ADJ
crl-16592	181	9	&	&	CCONJ
crl-16592	181	10	scholarly	scholarly	ADJ
crl-16592	181	11	development	development	NOUN
crl-16592	181	12	grant	grant	NOUN
crl-16592	181	13	from	from	ADP
crl-16592	181	14	illinois	illinois	PROPN
crl-16592	181	15	wesleyan	wesleyan	PROPN
crl-16592	181	16	university	university	PROPN
crl-16592	181	17	.	.	PUNCT
crl-16592	182	1	measuring	measure	VERB
crl-16592	182	2	perceptual	perceptual	NOUN
crl-16592	182	3	(	(	PUNCT
crl-16592	182	4	in)congruence	in)congruence	NOUN
crl-16592	182	5	373	373	NUM
crl-16592	182	6	appendix	appendix	ADJ
crl-16592	182	7	a.	a.	NOUN
crl-16592	182	8	2004	2004	NUM
crl-16592	182	9	illinois	illinois	PROPN
crl-16592	182	10	wesleyan	wesleyan	PROPN
crl-16592	182	11	university	university	PROPN
crl-16592	182	12	libqual+	libqual+	ADP
crl-16592	182	13	core	core	NOUN
crl-16592	182	14	survey	survey	NOUN
crl-16592	182	15	instrument	instrument	NOUN
crl-16592	182	16	affect	affect	NOUN
crl-16592	182	17	of	of	ADP
crl-16592	182	18	service	service	NOUN
crl-16592	182	19	when	when	SCONJ
crl-16592	182	20	it	it	PRON
crl-16592	182	21	comes	come	VERB
crl-16592	182	22	to	to	ADP
crl-16592	182	23	…	…	PUNCT
crl-16592	182	24	1	1	X
crl-16592	182	25	.	.	PUNCT
crl-16592	182	26	employees	employee	NOUN
crl-16592	182	27	who	who	PRON
crl-16592	182	28	instill	instill	VERB
crl-16592	182	29	confidence	confidence	NOUN
crl-16592	182	30	in	in	ADP
crl-16592	182	31	users	user	NOUN
crl-16592	182	32	.	.	PUNCT
crl-16592	183	1	2	2	X
crl-16592	183	2	.	.	X
crl-16592	183	3	giving	give	VERB
crl-16592	183	4	users	user	NOUN
crl-16592	183	5	individual	individual	ADJ
crl-16592	183	6	attention	attention	NOUN
crl-16592	183	7	.	.	PUNCT
crl-16592	184	1	3	3	X
crl-16592	184	2	.	.	X
crl-16592	184	3	employees	employee	NOUN
crl-16592	184	4	who	who	PRON
crl-16592	184	5	are	be	AUX
crl-16592	184	6	consistently	consistently	ADV
crl-16592	184	7	courteous	courteous	ADJ
crl-16592	184	8	.	.	PUNCT
crl-16592	185	1	4	4	X
crl-16592	185	2	.	.	X
crl-16592	185	3	readiness	readiness	NOUN
crl-16592	185	4	to	to	PART
crl-16592	185	5	respond	respond	VERB
crl-16592	185	6	to	to	ADP
crl-16592	185	7	users	user	NOUN
crl-16592	185	8	’	'	PUNCT
crl-16592	185	9	questions	question	NOUN
crl-16592	185	10	.	.	PUNCT
crl-16592	186	1	5	5	X
crl-16592	186	2	.	.	X
crl-16592	186	3	employees	employee	NOUN
crl-16592	186	4	who	who	PRON
crl-16592	186	5	have	have	VERB
crl-16592	186	6	the	the	DET
crl-16592	186	7	knowledge	knowledge	NOUN
crl-16592	186	8	to	to	PART
crl-16592	186	9	answer	answer	VERB
crl-16592	186	10	user	user	NOUN
crl-16592	186	11	questions	question	NOUN
crl-16592	186	12	.	.	PUNCT
crl-16592	187	1	6	6	X
crl-16592	187	2	.	.	X
crl-16592	187	3	employees	employee	NOUN
crl-16592	187	4	who	who	PRON
crl-16592	187	5	deal	deal	VERB
crl-16592	187	6	with	with	ADP
crl-16592	187	7	users	user	NOUN
crl-16592	187	8	in	in	ADP
crl-16592	187	9	a	a	DET
crl-16592	187	10	caring	caring	ADJ
crl-16592	187	11	fashion	fashion	NOUN
crl-16592	187	12	.	.	PUNCT
crl-16592	188	1	7	7	X
crl-16592	188	2	.	.	X
crl-16592	188	3	employees	employee	NOUN
crl-16592	188	4	who	who	PRON
crl-16592	188	5	understand	understand	VERB
crl-16592	188	6	the	the	DET
crl-16592	188	7	needs	need	NOUN
crl-16592	188	8	of	of	ADP
crl-16592	188	9	their	their	PRON
crl-16592	188	10	users	user	NOUN
crl-16592	188	11	.	.	PUNCT
crl-16592	189	1	8	8	NUM
crl-16592	189	2	.	.	X
crl-16592	189	3	willingness	willingness	NOUN
crl-16592	189	4	to	to	PART
crl-16592	189	5	help	help	VERB
crl-16592	189	6	users	user	NOUN
crl-16592	189	7	.	.	PUNCT
crl-16592	190	1	9	9	X
crl-16592	190	2	.	.	X
crl-16592	190	3	dependability	dependability	NOUN
crl-16592	190	4	in	in	ADP
crl-16592	190	5	handling	handle	VERB
crl-16592	190	6	users	user	NOUN
crl-16592	190	7	’	'	PUNCT
crl-16592	190	8	service	service	NOUN
crl-16592	190	9	problems	problem	NOUN
crl-16592	190	10	.	.	PUNCT
crl-16592	191	1	information	information	NOUN
crl-16592	191	2	control	control	NOUN
crl-16592	191	3	when	when	SCONJ
crl-16592	191	4	it	it	PRON
crl-16592	191	5	comes	come	VERB
crl-16592	191	6	to	to	ADP
crl-16592	191	7	…	…	PUNCT
crl-16592	191	8	10	10	NUM
crl-16592	191	9	.	.	PUNCT
crl-16592	192	1	making	make	VERB
crl-16592	192	2	electronic	electronic	ADJ
crl-16592	192	3	resources	resource	NOUN
crl-16592	192	4	accessible	accessible	ADJ
crl-16592	192	5	from	from	ADP
crl-16592	192	6	my	my	PRON
crl-16592	192	7	home	home	NOUN
crl-16592	192	8	or	or	CCONJ
crl-16592	192	9	office	office	NOUN
crl-16592	192	10	.	.	PUNCT
crl-16592	193	1	11	11	NUM
crl-16592	193	2	.	.	PUNCT
crl-16592	194	1	a	a	DET
crl-16592	194	2	library	library	NOUN
crl-16592	194	3	website	website	NOUN
crl-16592	194	4	enabling	enable	VERB
crl-16592	194	5	me	i	PRON
crl-16592	194	6	to	to	PART
crl-16592	194	7	locate	locate	VERB
crl-16592	194	8	information	information	NOUN
crl-16592	194	9	on	on	ADP
crl-16592	194	10	my	my	PRON
crl-16592	194	11	own	own	ADJ
crl-16592	194	12	.	.	PUNCT
crl-16592	195	1	12	12	NUM
crl-16592	195	2	.	.	PUNCT
crl-16592	196	1	the	the	DET
crl-16592	196	2	printed	print	VERB
crl-16592	196	3	library	library	NOUN
crl-16592	196	4	materials	material	NOUN
crl-16592	196	5	i	i	PRON
crl-16592	196	6	need	need	VERB
crl-16592	196	7	for	for	ADP
crl-16592	196	8	my	my	PRON
crl-16592	196	9	work	work	NOUN
crl-16592	196	10	.	.	PUNCT
crl-16592	197	1	13	13	NUM
crl-16592	197	2	.	.	PUNCT
crl-16592	198	1	the	the	DET
crl-16592	198	2	electronic	electronic	ADJ
crl-16592	198	3	information	information	NOUN
crl-16592	198	4	resources	resource	NOUN
crl-16592	198	5	i	i	PRON
crl-16592	198	6	need	need	VERB
crl-16592	198	7	.	.	PUNCT
crl-16592	199	1	14	14	NUM
crl-16592	199	2	.	.	PUNCT
crl-16592	199	3	modern	modern	ADJ
crl-16592	199	4	equipment	equipment	NOUN
crl-16592	199	5	that	that	PRON
crl-16592	199	6	lets	let	VERB
crl-16592	199	7	me	i	PRON
crl-16592	199	8	easily	easily	ADV
crl-16592	199	9	access	access	NOUN
crl-16592	199	10	needed	need	VERB
crl-16592	199	11	information	information	NOUN
crl-16592	199	12	.	.	PUNCT
crl-16592	200	1	15	15	X
crl-16592	200	2	.	.	PUNCT
crl-16592	200	3	easy	easy	ADJ
crl-16592	200	4	-	-	PUNCT
crl-16592	200	5	to	to	ADP
crl-16592	200	6	-	-	PUNCT
crl-16592	200	7	use	use	NOUN
crl-16592	200	8	access	access	NOUN
crl-16592	200	9	tools	tool	NOUN
crl-16592	200	10	that	that	PRON
crl-16592	200	11	allow	allow	VERB
crl-16592	200	12	me	i	PRON
crl-16592	200	13	to	to	PART
crl-16592	200	14	find	find	VERB
crl-16592	200	15	things	thing	NOUN
crl-16592	200	16	on	on	ADP
crl-16592	200	17	my	my	PRON
crl-16592	200	18	own	own	ADJ
crl-16592	200	19	.	.	PUNCT
crl-16592	201	1	16	16	NUM
crl-16592	201	2	.	.	PUNCT
crl-16592	202	1	making	make	VERB
crl-16592	202	2	information	information	NOUN
crl-16592	202	3	easily	easily	ADV
crl-16592	202	4	accessible	accessible	ADJ
crl-16592	202	5	for	for	ADP
crl-16592	202	6	independent	independent	ADJ
crl-16592	202	7	use	use	NOUN
crl-16592	202	8	.	.	PUNCT
crl-16592	203	1	17	17	NUM
crl-16592	203	2	.	.	PUNCT
crl-16592	203	3	print	print	NOUN
crl-16592	203	4	and/or	and/or	CCONJ
crl-16592	203	5	electronic	electronic	ADJ
crl-16592	203	6	journal	journal	NOUN
crl-16592	203	7	collections	collection	NOUN
crl-16592	203	8	i	i	PRON
crl-16592	203	9	require	require	VERB
crl-16592	203	10	for	for	ADP
crl-16592	203	11	my	my	PRON
crl-16592	203	12	work	work	NOUN
crl-16592	203	13	.	.	PUNCT
crl-16592	204	1	library	library	NOUN
crl-16592	204	2	as	as	ADP
crl-16592	204	3	place	place	NOUN
crl-16592	204	4	when	when	SCONJ
crl-16592	204	5	it	it	PRON
crl-16592	204	6	comes	come	VERB
crl-16592	204	7	to	to	ADP
crl-16592	204	8	…	…	PUNCT
crl-16592	204	9	18	18	NUM
crl-16592	204	10	.	.	PUNCT
crl-16592	204	11	library	library	ADJ
crl-16592	204	12	space	space	NOUN
crl-16592	204	13	that	that	PRON
crl-16592	204	14	inspires	inspire	VERB
crl-16592	204	15	study	study	NOUN
crl-16592	204	16	and	and	CCONJ
crl-16592	204	17	learning	learning	NOUN
crl-16592	204	18	.	.	PUNCT
crl-16592	205	1	19	19	NUM
crl-16592	205	2	.	.	PUNCT
crl-16592	205	3	quiet	quiet	ADJ
crl-16592	205	4	space	space	NOUN
crl-16592	205	5	for	for	ADP
crl-16592	205	6	individual	individual	ADJ
crl-16592	205	7	activities	activity	NOUN
crl-16592	205	8	.	.	PUNCT
crl-16592	206	1	20	20	NUM
crl-16592	206	2	.	.	PUNCT
crl-16592	207	1	a	a	DET
crl-16592	207	2	comfortable	comfortable	ADJ
crl-16592	207	3	and	and	CCONJ
crl-16592	207	4	inviting	invite	VERB
crl-16592	207	5	location	location	NOUN
crl-16592	207	6	.	.	PUNCT
crl-16592	208	1	21	21	NUM
crl-16592	208	2	.	.	PUNCT
crl-16592	209	1	a	a	DET
crl-16592	209	2	gateway	gateway	NOUN
crl-16592	209	3	for	for	ADP
crl-16592	209	4	study	study	NOUN
crl-16592	209	5	,	,	PUNCT
crl-16592	209	6	learning	learning	NOUN
crl-16592	209	7	,	,	PUNCT
crl-16592	209	8	or	or	CCONJ
crl-16592	209	9	research	research	NOUN
crl-16592	209	10	.	.	PUNCT
crl-16592	210	1	22	22	NUM
crl-16592	210	2	.	.	PUNCT
crl-16592	210	3	community	community	NOUN
crl-16592	210	4	space	space	NOUN
crl-16592	210	5	for	for	ADP
crl-16592	210	6	group	group	NOUN
crl-16592	210	7	learning	learning	NOUN
crl-16592	210	8	and	and	CCONJ
crl-16592	210	9	group	group	NOUN
crl-16592	210	10	study	study	NOUN
crl-16592	210	11	.	.	PUNCT
crl-16592	211	1	374	374	NUM
crl-16592	211	2	college	college	PROPN
crl-16592	211	3	&	&	CCONJ
crl-16592	211	4	research	research	PROPN
crl-16592	211	5	libraries	library	NOUN
crl-16592	211	6	march	march	PROPN
crl-16592	211	7	2017	2017	NUM
crl-16592	211	8	appendix	appendix	PROPN
crl-16592	211	9	b.	b.	PROPN
crl-16592	211	10	2015	2015	NUM
crl-16592	211	11	higher	high	ADJ
crl-16592	211	12	education	education	NOUN
crl-16592	211	13	techqual+	techqual+	X
crl-16592	211	14	core	core	NOUN
crl-16592	211	15	survey	survey	NOUN
crl-16592	211	16	instrument	instrument	NOUN
crl-16592	211	17	connectivity	connectivity	NOUN
crl-16592	211	18	and	and	CCONJ
crl-16592	211	19	access	access	NOUN
crl-16592	211	20	tell	tell	VERB
crl-16592	211	21	us	we	PRON
crl-16592	211	22	about	about	ADP
crl-16592	211	23	your	your	PRON
crl-16592	211	24	ability	ability	NOUN
crl-16592	211	25	to	to	PART
crl-16592	211	26	access	access	VERB
crl-16592	211	27	technology	technology	NOUN
crl-16592	211	28	services	service	NOUN
crl-16592	211	29	through	through	ADP
crl-16592	211	30	the	the	DET
crl-16592	211	31	internet	internet	NOUN
crl-16592	211	32	when	when	SCONJ
crl-16592	211	33	it	it	PRON
crl-16592	211	34	comes	come	VERB
crl-16592	211	35	to	to	ADP
crl-16592	211	36	…	…	PUNCT
crl-16592	211	37	1	1	X
crl-16592	211	38	.	.	X
crl-16592	212	1	having	have	VERB
crl-16592	212	2	an	an	DET
crl-16592	212	3	internet	internet	NOUN
crl-16592	212	4	service	service	NOUN
crl-16592	212	5	that	that	PRON
crl-16592	212	6	operates	operate	VERB
crl-16592	212	7	reliably	reliably	ADV
crl-16592	212	8	.	.	PUNCT
crl-16592	213	1	2	2	X
crl-16592	213	2	.	.	X
crl-16592	213	3	having	have	VERB
crl-16592	213	4	an	an	DET
crl-16592	213	5	internet	internet	NOUN
crl-16592	213	6	service	service	NOUN
crl-16592	213	7	that	that	PRON
crl-16592	213	8	provides	provide	VERB
crl-16592	213	9	adequate	adequate	ADJ
crl-16592	213	10	capacity	capacity	NOUN
crl-16592	213	11	or	or	CCONJ
crl-16592	213	12	speed	speed	NOUN
crl-16592	213	13	.	.	PUNCT
crl-16592	214	1	3	3	X
crl-16592	214	2	.	.	X
crl-16592	214	3	having	have	VERB
crl-16592	214	4	an	an	DET
crl-16592	214	5	internet	internet	NOUN
crl-16592	214	6	service	service	NOUN
crl-16592	214	7	that	that	PRON
crl-16592	214	8	provides	provide	VERB
crl-16592	214	9	adequate	adequate	ADJ
crl-16592	214	10	wi	wi	PROPN
crl-16592	214	11	-	-	PUNCT
crl-16592	214	12	fi	fi	NOUN
crl-16592	214	13	coverage	coverage	NOUN
crl-16592	214	14	.	.	PUNCT
crl-16592	215	1	4	4	X
crl-16592	215	2	.	.	X
crl-16592	215	3	having	have	VERB
crl-16592	215	4	adequate	adequate	ADJ
crl-16592	215	5	cellular	cellular	ADJ
crl-16592	215	6	(	(	PUNCT
crl-16592	215	7	or	or	CCONJ
crl-16592	215	8	mobile	mobile	ADJ
crl-16592	215	9	)	)	PUNCT
crl-16592	215	10	coverage	coverage	NOUN
crl-16592	215	11	throughout	throughout	ADP
crl-16592	215	12	campus	campus	NOUN
crl-16592	215	13	.	.	PUNCT
crl-16592	216	1	technology	technology	NOUN
crl-16592	216	2	and	and	CCONJ
crl-16592	216	3	collaboration	collaboration	NOUN
crl-16592	216	4	services	service	NOUN
crl-16592	216	5	tell	tell	VERB
crl-16592	216	6	us	we	PRON
crl-16592	216	7	about	about	ADP
crl-16592	216	8	the	the	DET
crl-16592	216	9	quality	quality	NOUN
crl-16592	216	10	of	of	ADP
crl-16592	216	11	web	web	NOUN
crl-16592	216	12	sites	site	NOUN
crl-16592	216	13	,	,	PUNCT
crl-16592	216	14	online	online	ADJ
crl-16592	216	15	services	service	NOUN
crl-16592	216	16	,	,	PUNCT
crl-16592	216	17	and	and	CCONJ
crl-16592	216	18	technologies	technology	NOUN
crl-16592	216	19	for	for	ADP
crl-16592	216	20	collaboration	collaboration	NOUN
crl-16592	216	21	when	when	SCONJ
crl-16592	216	22	it	it	PRON
crl-16592	216	23	comes	come	VERB
crl-16592	216	24	to	to	ADP
crl-16592	216	25	…	…	PUNCT
crl-16592	216	26	5	5	X
crl-16592	216	27	.	.	X
crl-16592	216	28	having	have	VERB
crl-16592	216	29	web	web	NOUN
crl-16592	216	30	sites	site	NOUN
crl-16592	216	31	and	and	CCONJ
crl-16592	216	32	online	online	ADJ
crl-16592	216	33	services	service	NOUN
crl-16592	216	34	that	that	PRON
crl-16592	216	35	are	be	AUX
crl-16592	216	36	easy	easy	ADJ
crl-16592	216	37	to	to	PART
crl-16592	216	38	use	use	VERB
crl-16592	216	39	.	.	PUNCT
crl-16592	217	1	6	6	X
crl-16592	217	2	.	.	X
crl-16592	218	1	having	have	VERB
crl-16592	218	2	online	online	ADJ
crl-16592	218	3	services	service	NOUN
crl-16592	218	4	that	that	PRON
crl-16592	218	5	enhance	enhance	VERB
crl-16592	218	6	the	the	DET
crl-16592	218	7	teaching	teaching	NOUN
crl-16592	218	8	and	and	CCONJ
crl-16592	218	9	learning	learning	NOUN
crl-16592	218	10	experience	experience	NOUN
crl-16592	218	11	.	.	PUNCT
crl-16592	219	1	7	7	X
crl-16592	219	2	.	.	X
crl-16592	219	3	having	have	VERB
crl-16592	219	4	technology	technology	NOUN
crl-16592	219	5	services	service	NOUN
crl-16592	219	6	that	that	PRON
crl-16592	219	7	allow	allow	VERB
crl-16592	219	8	me	i	PRON
crl-16592	219	9	to	to	PART
crl-16592	219	10	collaborate	collaborate	VERB
crl-16592	219	11	effectively	effectively	ADV
crl-16592	219	12	with	with	ADP
crl-16592	219	13	others	other	NOUN
crl-16592	219	14	.	.	PUNCT
crl-16592	220	1	8	8	X
crl-16592	220	2	.	.	X
crl-16592	221	1	having	have	VERB
crl-16592	221	2	systems	system	NOUN
crl-16592	221	3	that	that	PRON
crl-16592	221	4	provide	provide	VERB
crl-16592	221	5	timely	timely	ADJ
crl-16592	221	6	access	access	NOUN
crl-16592	221	7	to	to	ADP
crl-16592	221	8	data	datum	NOUN
crl-16592	221	9	that	that	PRON
crl-16592	221	10	informs	inform	VERB
crl-16592	221	11	decision	decision	NOUN
crl-16592	221	12	-	-	PUNCT
crl-16592	221	13	making	making	NOUN
crl-16592	221	14	.	.	PUNCT
crl-16592	222	1	9	9	X
crl-16592	222	2	.	.	X
crl-16592	223	1	the	the	DET
crl-16592	223	2	availability	availability	NOUN
crl-16592	223	3	of	of	ADP
crl-16592	223	4	classrooms	classroom	NOUN
crl-16592	223	5	or	or	CCONJ
crl-16592	223	6	meeting	meeting	NOUN
crl-16592	223	7	spaces	space	VERB
crl-16592	223	8	with	with	ADP
crl-16592	223	9	technology	technology	NOUN
crl-16592	223	10	that	that	PRON
crl-16592	223	11	enhances	enhance	VERB
crl-16592	223	12	the	the	DET
crl-16592	223	13	teaching	teaching	NOUN
crl-16592	223	14	and	and	CCONJ
crl-16592	223	15	learning	learning	NOUN
crl-16592	223	16	experience	experience	NOUN
crl-16592	223	17	.	.	PUNCT
crl-16592	224	1	support	support	NOUN
crl-16592	224	2	and	and	CCONJ
crl-16592	224	3	training	training	NOUN
crl-16592	224	4	tell	tell	VERB
crl-16592	224	5	us	we	PRON
crl-16592	224	6	about	about	ADP
crl-16592	224	7	your	your	PRON
crl-16592	224	8	experiences	experience	NOUN
crl-16592	224	9	with	with	ADP
crl-16592	224	10	those	those	PRON
crl-16592	224	11	supporting	support	VERB
crl-16592	224	12	your	your	PRON
crl-16592	224	13	use	use	NOUN
crl-16592	224	14	of	of	ADP
crl-16592	224	15	technology	technology	NOUN
crl-16592	224	16	services	service	NOUN
crl-16592	224	17	when	when	SCONJ
crl-16592	224	18	it	it	PRON
crl-16592	224	19	comes	come	VERB
crl-16592	224	20	to	to	ADP
crl-16592	224	21	…	…	PUNCT
crl-16592	224	22	10	10	NUM
crl-16592	224	23	.	.	PUNCT
crl-16592	225	1	getting	get	VERB
crl-16592	225	2	timely	timely	ADJ
crl-16592	225	3	resolution	resolution	NOUN
crl-16592	225	4	of	of	ADP
crl-16592	225	5	technology	technology	NOUN
crl-16592	225	6	problems	problem	NOUN
crl-16592	225	7	that	that	PRON
crl-16592	225	8	i	i	PRON
crl-16592	225	9	am	be	AUX
crl-16592	225	10	experiencing	experience	VERB
crl-16592	225	11	.	.	PUNCT
crl-16592	226	1	11	11	X
crl-16592	226	2	.	.	X
crl-16592	226	3	technology	technology	NOUN
crl-16592	226	4	support	support	NOUN
crl-16592	226	5	staff	staff	NOUN
crl-16592	226	6	who	who	PRON
crl-16592	226	7	have	have	VERB
crl-16592	226	8	the	the	DET
crl-16592	226	9	knowledge	knowledge	NOUN
crl-16592	226	10	to	to	PART
crl-16592	226	11	answer	answer	VERB
crl-16592	226	12	my	my	PRON
crl-16592	226	13	questions	question	NOUN
crl-16592	226	14	.	.	PUNCT
crl-16592	227	1	12	12	NUM
crl-16592	227	2	.	.	X
crl-16592	228	1	receiving	receive	VERB
crl-16592	228	2	communications	communication	NOUN
crl-16592	228	3	regarding	regard	VERB
crl-16592	228	4	technology	technology	NOUN
crl-16592	228	5	services	service	NOUN
crl-16592	228	6	that	that	PRON
crl-16592	228	7	i	i	PRON
crl-16592	228	8	can	can	AUX
crl-16592	228	9	understand	understand	VERB
crl-16592	228	10	.	.	PUNCT
crl-16592	229	1	13	13	NUM
crl-16592	229	2	.	.	PUNCT
crl-16592	230	1	getting	get	VERB
crl-16592	230	2	access	access	NOUN
crl-16592	230	3	to	to	ADP
crl-16592	230	4	training	training	NOUN
crl-16592	230	5	or	or	CCONJ
crl-16592	230	6	other	other	ADJ
crl-16592	230	7	self	self	NOUN
crl-16592	230	8	-	-	PUNCT
crl-16592	230	9	help	help	NOUN
crl-16592	230	10	information	information	NOUN
crl-16592	230	11	that	that	PRON
crl-16592	230	12	increases	increase	VERB
crl-16592	230	13	my	my	PRON
crl-16592	230	14	effectiveness	effectiveness	NOUN
crl-16592	230	15	with	with	ADP
crl-16592	230	16	technology	technology	NOUN
crl-16592	230	17	.	.	PUNCT
crl-16592	231	1	copyright	copyright	NOUN
crl-16592	231	2	2015	2015	NUM
crl-16592	231	3	timothy	timothy	PROPN
crl-16592	231	4	m.	m.	PROPN
crl-16592	231	5	chester	chester	PROPN
crl-16592	231	6	,	,	PUNCT
crl-16592	231	7	all	all	DET
crl-16592	231	8	rights	right	NOUN
crl-16592	231	9	reserved	reserve	VERB
crl-16592	231	10	.	.	PUNCT
crl-16592	232	1	use	use	NOUN
crl-16592	232	2	or	or	CCONJ
crl-16592	232	3	administration	administration	NOUN
crl-16592	232	4	of	of	ADP
crl-16592	232	5	this	this	DET
crl-16592	232	6	survey	survey	NOUN
crl-16592	232	7	or	or	CCONJ
crl-16592	232	8	survey	survey	NOUN
crl-16592	232	9	items	item	NOUN
crl-16592	232	10	is	be	AUX
crl-16592	232	11	prohibited	prohibit	VERB
crl-16592	232	12	unless	unless	SCONJ
crl-16592	232	13	administered	administer	VERB
crl-16592	232	14	through	through	ADP
crl-16592	232	15	the	the	DET
crl-16592	232	16	higher	high	ADJ
crl-16592	232	17	education	education	NOUN
crl-16592	232	18	techqual+	techqual+	PART
crl-16592	232	19	project	project	NOUN
crl-16592	232	20	web	web	NOUN
crl-16592	232	21	site	site	NOUN
crl-16592	232	22	at	at	ADP
crl-16592	232	23	http://www.techqual.org	http://www.techqual.org	X
crl-16592	232	24	http://www.techqual.org	http://www.techqual.org	X
crl-16592	232	25	measuring	measure	VERB
crl-16592	232	26	perceptual	perceptual	NOUN
crl-16592	232	27	(	(	PUNCT
crl-16592	232	28	in)congruence	in)congruence	NOUN
crl-16592	232	29	375	375	NUM
crl-16592	232	30	appendix	appendix	NOUN
crl-16592	232	31	c	c	NOUN
crl-16592	232	32	survey	survey	NOUN
crl-16592	232	33	questions	question	NOUN
crl-16592	232	34	and	and	CCONJ
crl-16592	232	35	coded	code	VERB
crl-16592	232	36	variable	variable	NOUN
crl-16592	232	37	,	,	PUNCT
crl-16592	232	38	as	as	SCONJ
crl-16592	232	39	distributed	distribute	VERB
crl-16592	232	40	to	to	AUX
crl-16592	232	41	service	service	NOUN
crl-16592	232	42	users	user	NOUN
crl-16592	232	43	and	and	CCONJ
crl-16592	232	44	service	service	NOUN
crl-16592	232	45	providers	provider	NOUN
crl-16592	232	46	service	service	NOUN
crl-16592	232	47	user	user	NOUN
crl-16592	232	48	survey	survey	NOUN
crl-16592	232	49	questions	question	NOUN
crl-16592	232	50	variable	variable	ADJ
crl-16592	232	51	name	name	NOUN
crl-16592	232	52	*	*	PUNCT
crl-16592	232	53	service	service	NOUN
crl-16592	232	54	provider	provider	NOUN
crl-16592	232	55	survey	survey	NOUN
crl-16592	232	56	questions	question	NOUN
crl-16592	232	57	when	when	SCONJ
crl-16592	232	58	it	it	PRON
crl-16592	232	59	comes	come	VERB
crl-16592	232	60	to	to	ADP
crl-16592	232	61	help@ames	help@ame	NOUN
crl-16592	232	62	student	student	NOUN
crl-16592	232	63	employees	employee	NOUN
crl-16592	232	64	who	who	PRON
crl-16592	232	65	instill	instill	VERB
crl-16592	232	66	confidence	confidence	NOUN
crl-16592	232	67	in	in	ADP
crl-16592	232	68	me	i	PRON
crl-16592	232	69	…	…	PUNCT
crl-16592	232	70	swconfidence	swconfidence	NOUN
crl-16592	232	71	when	when	SCONJ
crl-16592	232	72	it	it	PRON
crl-16592	232	73	comes	come	VERB
crl-16592	232	74	to	to	ADP
crl-16592	232	75	help@ames	help@ame	NOUN
crl-16592	232	76	student	student	NOUN
crl-16592	232	77	employees	employee	NOUN
crl-16592	232	78	who	who	PRON
crl-16592	232	79	instill	instill	VERB
crl-16592	232	80	confidence	confidence	NOUN
crl-16592	232	81	in	in	ADP
crl-16592	232	82	users	user	NOUN
crl-16592	232	83	…	…	PUNCT
crl-16592	232	84	when	when	SCONJ
crl-16592	232	85	it	it	PRON
crl-16592	232	86	comes	come	VERB
crl-16592	232	87	to	to	ADP
crl-16592	232	88	help@ames	help@ame	NOUN
crl-16592	232	89	student	student	NOUN
crl-16592	232	90	employees	employee	NOUN
crl-16592	232	91	who	who	PRON
crl-16592	232	92	give	give	VERB
crl-16592	232	93	me	i	PRON
crl-16592	232	94	individual	individual	ADJ
crl-16592	232	95	attention	attention	NOUN
crl-16592	232	96	…	…	PUNCT
crl-16592	232	97	swattention	swattention	NOUN
crl-16592	232	98	when	when	SCONJ
crl-16592	232	99	it	it	PRON
crl-16592	232	100	comes	come	VERB
crl-16592	232	101	to	to	ADP
crl-16592	232	102	help@ames	help@ame	NOUN
crl-16592	232	103	student	student	NOUN
crl-16592	232	104	employees	employee	NOUN
crl-16592	232	105	who	who	PRON
crl-16592	232	106	give	give	VERB
crl-16592	232	107	users	user	NOUN
crl-16592	232	108	individual	individual	ADJ
crl-16592	232	109	attention	attention	NOUN
crl-16592	232	110	when	when	SCONJ
crl-16592	232	111	it	it	PRON
crl-16592	232	112	comes	come	VERB
crl-16592	232	113	to	to	ADP
crl-16592	232	114	help@ames	help@ame	NOUN
crl-16592	232	115	student	student	NOUN
crl-16592	232	116	employees	employee	NOUN
crl-16592	232	117	who	who	PRON
crl-16592	232	118	are	be	AUX
crl-16592	232	119	ready	ready	ADJ
crl-16592	232	120	to	to	PART
crl-16592	232	121	respond	respond	VERB
crl-16592	232	122	to	to	ADP
crl-16592	232	123	my	my	PRON
crl-16592	232	124	questions	question	NOUN
crl-16592	232	125	…	…	PUNCT
crl-16592	232	126	swready	swready	NOUN
crl-16592	232	127	when	when	SCONJ
crl-16592	232	128	it	it	PRON
crl-16592	232	129	comes	come	VERB
crl-16592	232	130	to	to	ADP
crl-16592	232	131	help@ames	help@ame	NOUN
crl-16592	232	132	student	student	NOUN
crl-16592	232	133	employees	employee	NOUN
crl-16592	232	134	who	who	PRON
crl-16592	232	135	are	be	AUX
crl-16592	232	136	ready	ready	ADJ
crl-16592	232	137	to	to	PART
crl-16592	232	138	respond	respond	VERB
crl-16592	232	139	to	to	ADP
crl-16592	232	140	user	user	NOUN
crl-16592	232	141	questions	question	NOUN
crl-16592	232	142	…	…	PUNCT
crl-16592	232	143	.	.	PUNCT
crl-16592	233	1	when	when	SCONJ
crl-16592	233	2	it	it	PRON
crl-16592	233	3	comes	come	VERB
crl-16592	233	4	to	to	ADP
crl-16592	233	5	help@ames	help@ame	NOUN
crl-16592	233	6	student	student	NOUN
crl-16592	233	7	employees	employee	NOUN
crl-16592	233	8	who	who	PRON
crl-16592	233	9	have	have	VERB
crl-16592	233	10	the	the	DET
crl-16592	233	11	knowledge	knowledge	NOUN
crl-16592	233	12	and	and	CCONJ
crl-16592	233	13	skills	skill	NOUN
crl-16592	233	14	to	to	PART
crl-16592	233	15	answer	answer	VERB
crl-16592	233	16	my	my	PRON
crl-16592	233	17	questions	question	NOUN
crl-16592	233	18	…	…	PUNCT
crl-16592	233	19	swknskills	swknskill	NOUN
crl-16592	233	20	when	when	SCONJ
crl-16592	233	21	it	it	PRON
crl-16592	233	22	comes	come	VERB
crl-16592	233	23	to	to	ADP
crl-16592	233	24	help@ames	help@ame	NOUN
crl-16592	233	25	student	student	NOUN
crl-16592	233	26	employees	employee	NOUN
crl-16592	233	27	who	who	PRON
crl-16592	233	28	have	have	VERB
crl-16592	233	29	the	the	DET
crl-16592	233	30	knowledge	knowledge	NOUN
crl-16592	233	31	and	and	CCONJ
crl-16592	233	32	skills	skill	NOUN
crl-16592	233	33	to	to	PART
crl-16592	233	34	answer	answer	VERB
crl-16592	233	35	user	user	NOUN
crl-16592	233	36	questions	question	NOUN
crl-16592	233	37	…	…	PUNCT
crl-16592	233	38	when	when	SCONJ
crl-16592	233	39	it	it	PRON
crl-16592	233	40	comes	come	VERB
crl-16592	233	41	to	to	ADP
crl-16592	233	42	the	the	DET
crl-16592	233	43	ease	ease	NOUN
crl-16592	233	44	and	and	CCONJ
crl-16592	233	45	speed	speed	NOUN
crl-16592	233	46	with	with	ADP
crl-16592	233	47	which	which	PRON
crl-16592	233	48	i	i	PRON
crl-16592	233	49	am	be	AUX
crl-16592	233	50	connected	connect	VERB
crl-16592	233	51	to	to	ADP
crl-16592	233	52	a	a	DET
crl-16592	233	53	librarian	librarian	ADJ
crl-16592	233	54	…	…	PUNCT
crl-16592	233	55	reftolib	reftolib	NOUN
crl-16592	233	56	when	when	SCONJ
crl-16592	233	57	it	it	PRON
crl-16592	233	58	comes	come	VERB
crl-16592	233	59	to	to	ADP
crl-16592	233	60	questions	question	NOUN
crl-16592	233	61	that	that	PRON
crl-16592	233	62	should	should	AUX
crl-16592	233	63	be	be	AUX
crl-16592	233	64	referred	refer	VERB
crl-16592	233	65	to	to	ADP
crl-16592	233	66	a	a	DET
crl-16592	233	67	librarian	librarian	NOUN
crl-16592	233	68	…	…	PUNCT
crl-16592	233	69	when	when	SCONJ
crl-16592	233	70	it	it	PRON
crl-16592	233	71	comes	come	VERB
crl-16592	233	72	to	to	ADP
crl-16592	233	73	the	the	DET
crl-16592	233	74	ease	ease	NOUN
crl-16592	233	75	and	and	CCONJ
crl-16592	233	76	speed	speed	NOUN
crl-16592	233	77	with	with	ADP
crl-16592	233	78	which	which	PRON
crl-16592	233	79	i	i	PRON
crl-16592	233	80	am	be	AUX
crl-16592	233	81	connected	connect	VERB
crl-16592	233	82	to	to	ADP
crl-16592	233	83	an	an	DET
crl-16592	233	84	its	its	PRON
crl-16592	233	85	staff	staff	NOUN
crl-16592	233	86	member	member	NOUN
crl-16592	233	87	reftoit	reftoit	VERB
crl-16592	233	88	when	when	SCONJ
crl-16592	233	89	it	it	PRON
crl-16592	233	90	comes	come	VERB
crl-16592	233	91	to	to	ADP
crl-16592	233	92	questions	question	NOUN
crl-16592	233	93	that	that	PRON
crl-16592	233	94	should	should	AUX
crl-16592	233	95	be	be	AUX
crl-16592	233	96	referred	refer	VERB
crl-16592	233	97	to	to	ADP
crl-16592	233	98	an	an	DET
crl-16592	233	99	its	its	PRON
crl-16592	233	100	staff	staff	NOUN
crl-16592	233	101	member	member	NOUN
crl-16592	233	102	…	…	PUNCT
crl-16592	233	103	speedrefit	speedrefit	NOUN
crl-16592	233	104	*	*	NOUN
crl-16592	233	105	*	*	PUNCT
crl-16592	233	106	when	when	SCONJ
crl-16592	233	107	it	it	PRON
crl-16592	233	108	comes	come	VERB
crl-16592	233	109	to	to	ADP
crl-16592	233	110	the	the	DET
crl-16592	233	111	ease	ease	NOUN
crl-16592	233	112	and	and	CCONJ
crl-16592	233	113	speed	speed	NOUN
crl-16592	233	114	with	with	ADP
crl-16592	233	115	which	which	PRON
crl-16592	233	116	users	user	NOUN
crl-16592	233	117	are	be	AUX
crl-16592	233	118	connected	connect	VERB
crl-16592	233	119	to	to	ADP
crl-16592	233	120	its	its	PRON
crl-16592	233	121	staff	staff	NOUN
crl-16592	233	122	…	…	PUNCT
crl-16592	233	123	when	when	SCONJ
crl-16592	233	124	it	it	PRON
crl-16592	233	125	comes	come	VERB
crl-16592	233	126	to	to	ADP
crl-16592	233	127	help@ames	help@ame	NOUN
crl-16592	233	128	student	student	NOUN
crl-16592	233	129	employees	employee	NOUN
crl-16592	233	130	who	who	PRON
crl-16592	233	131	work	work	VERB
crl-16592	233	132	with	with	ADP
crl-16592	233	133	me	i	PRON
crl-16592	233	134	in	in	ADP
crl-16592	233	135	a	a	DET
crl-16592	233	136	caring	caring	ADJ
crl-16592	233	137	fashion	fashion	NOUN
crl-16592	233	138	…	…	PUNCT
crl-16592	233	139	swcaring	swcare	VERB
crl-16592	233	140	when	when	SCONJ
crl-16592	233	141	it	it	PRON
crl-16592	233	142	comes	come	VERB
crl-16592	233	143	to	to	ADP
crl-16592	233	144	help@ames	help@ame	NOUN
crl-16592	233	145	student	student	NOUN
crl-16592	233	146	employees	employee	NOUN
crl-16592	233	147	who	who	PRON
crl-16592	233	148	work	work	VERB
crl-16592	233	149	with	with	ADP
crl-16592	233	150	users	user	NOUN
crl-16592	233	151	in	in	ADP
crl-16592	233	152	a	a	DET
crl-16592	233	153	caring	caring	ADJ
crl-16592	233	154	fashion	fashion	NOUN
crl-16592	233	155	…	…	PUNCT
crl-16592	233	156	when	when	SCONJ
crl-16592	233	157	it	it	PRON
crl-16592	233	158	comes	come	VERB
crl-16592	233	159	to	to	ADP
crl-16592	233	160	help@ames	help@ame	NOUN
crl-16592	233	161	student	student	NOUN
crl-16592	233	162	employees	employee	NOUN
crl-16592	233	163	who	who	PRON
crl-16592	233	164	understand	understand	VERB
crl-16592	233	165	my	my	PRON
crl-16592	233	166	needs	need	NOUN
crl-16592	233	167	…	…	PUNCT
crl-16592	233	168	swunderstand	swunderstand	NOUN
crl-16592	233	169	when	when	SCONJ
crl-16592	233	170	it	it	PRON
crl-16592	233	171	comes	come	VERB
crl-16592	233	172	to	to	ADP
crl-16592	233	173	help@	help@	NOUN
crl-16592	233	174	ames	ames	PROPN
crl-16592	233	175	student	student	NOUN
crl-16592	233	176	employees	employee	NOUN
crl-16592	233	177	who	who	PRON
crl-16592	233	178	understand	understand	VERB
crl-16592	233	179	user	user	NOUN
crl-16592	233	180	needs	need	NOUN
crl-16592	233	181	…	…	PUNCT
crl-16592	233	182	when	when	SCONJ
crl-16592	233	183	it	it	PRON
crl-16592	233	184	comes	come	VERB
crl-16592	233	185	to	to	ADP
crl-16592	233	186	help@ames	help@ame	NOUN
crl-16592	233	187	student	student	NOUN
crl-16592	233	188	employees	employee	NOUN
crl-16592	233	189	who	who	PRON
crl-16592	233	190	are	be	AUX
crl-16592	233	191	willing	willing	ADJ
crl-16592	233	192	to	to	PART
crl-16592	233	193	help	help	VERB
crl-16592	233	194	me	i	PRON
crl-16592	233	195	…	…	PUNCT
crl-16592	233	196	swwilling	swwille	VERB
crl-16592	233	197	when	when	SCONJ
crl-16592	233	198	it	it	PRON
crl-16592	233	199	comes	come	VERB
crl-16592	233	200	to	to	ADP
crl-16592	233	201	help@ames	help@ame	NOUN
crl-16592	233	202	student	student	NOUN
crl-16592	233	203	employees	employee	NOUN
crl-16592	233	204	who	who	PRON
crl-16592	233	205	are	be	AUX
crl-16592	233	206	willing	willing	ADJ
crl-16592	233	207	to	to	PART
crl-16592	233	208	help	help	VERB
crl-16592	233	209	users	user	NOUN
crl-16592	233	210	…	…	PUNCT
crl-16592	233	211	when	when	SCONJ
crl-16592	233	212	it	it	PRON
crl-16592	233	213	comes	come	VERB
crl-16592	233	214	to	to	ADP
crl-16592	233	215	help@	help@	NOUN
crl-16592	233	216	ames	ames	PROPN
crl-16592	233	217	student	student	NOUN
crl-16592	233	218	employees	employee	NOUN
crl-16592	233	219	who	who	PRON
crl-16592	233	220	dependably	dependably	ADV
crl-16592	233	221	handle	handle	VERB
crl-16592	233	222	the	the	DET
crl-16592	233	223	problems	problem	NOUN
crl-16592	233	224	i	i	PRON
crl-16592	233	225	bring	bring	VERB
crl-16592	233	226	them	they	PRON
crl-16592	233	227	…	…	PUNCT
crl-16592	233	228	swhandle	swhandle	NOUN
crl-16592	233	229	when	when	SCONJ
crl-16592	233	230	it	it	PRON
crl-16592	233	231	comes	come	VERB
crl-16592	233	232	to	to	ADP
crl-16592	233	233	help@	help@	NOUN
crl-16592	233	234	ames	ames	PROPN
crl-16592	233	235	student	student	NOUN
crl-16592	233	236	employees	employee	NOUN
crl-16592	233	237	who	who	PRON
crl-16592	233	238	dependably	dependably	ADV
crl-16592	233	239	handle	handle	VERB
crl-16592	233	240	user	user	NOUN
crl-16592	233	241	problems	problem	NOUN
crl-16592	233	242	…	…	PUNCT
crl-16592	233	243	when	when	SCONJ
crl-16592	233	244	it	it	PRON
crl-16592	233	245	comes	come	VERB
crl-16592	233	246	to	to	ADP
crl-16592	233	247	a	a	DET
crl-16592	233	248	comfortable	comfortable	ADJ
crl-16592	233	249	and	and	CCONJ
crl-16592	233	250	inviting	invite	VERB
crl-16592	233	251	desk	desk	NOUN
crl-16592	233	252	…	…	PUNCT
crl-16592	233	253	desk	desk	NOUN
crl-16592	233	254	when	when	SCONJ
crl-16592	233	255	it	it	PRON
crl-16592	233	256	comes	come	VERB
crl-16592	233	257	to	to	ADP
crl-16592	233	258	a	a	DET
crl-16592	233	259	comfortable	comfortable	ADJ
crl-16592	233	260	and	and	CCONJ
crl-16592	233	261	inviting	invite	VERB
crl-16592	233	262	desk	desk	NOUN
crl-16592	233	263	…	…	PUNCT
crl-16592	233	264	when	when	SCONJ
crl-16592	233	265	it	it	PRON
crl-16592	233	266	comes	come	VERB
crl-16592	233	267	to	to	ADP
crl-16592	233	268	getting	get	VERB
crl-16592	233	269	timely	timely	ADJ
crl-16592	233	270	resolution	resolution	NOUN
crl-16592	233	271	of	of	ADP
crl-16592	233	272	problems	problem	NOUN
crl-16592	233	273	that	that	PRON
crl-16592	233	274	i	i	PRON
crl-16592	233	275	am	be	AUX
crl-16592	233	276	experiencing	experience	VERB
crl-16592	233	277	…	…	PUNCT
crl-16592	233	278	resolution	resolution	NOUN
crl-16592	233	279	when	when	SCONJ
crl-16592	233	280	it	it	PRON
crl-16592	233	281	comes	come	VERB
crl-16592	233	282	to	to	ADP
crl-16592	233	283	help@ames	help@ame	NOUN
crl-16592	233	284	student	student	NOUN
crl-16592	233	285	employees	employee	NOUN
crl-16592	233	286	providing	provide	VERB
crl-16592	233	287	timely	timely	ADJ
crl-16592	233	288	resolution	resolution	NOUN
crl-16592	233	289	of	of	ADP
crl-16592	233	290	problems	problem	NOUN
crl-16592	233	291	users	user	NOUN
crl-16592	233	292	are	be	AUX
crl-16592	233	293	experiencing	experience	VERB
crl-16592	233	294	…	…	PUNCT
crl-16592	233	295	376	376	NUM
crl-16592	233	296	college	college	PROPN
crl-16592	233	297	&	&	CCONJ
crl-16592	233	298	research	research	PROPN
crl-16592	233	299	libraries	library	NOUN
crl-16592	233	300	march	march	PROPN
crl-16592	233	301	2017	2017	NUM
crl-16592	233	302	appendix	appendix	NOUN
crl-16592	233	303	c	c	NOUN
crl-16592	233	304	survey	survey	NOUN
crl-16592	233	305	questions	question	NOUN
crl-16592	233	306	and	and	CCONJ
crl-16592	233	307	coded	code	VERB
crl-16592	233	308	variable	variable	NOUN
crl-16592	233	309	,	,	PUNCT
crl-16592	233	310	as	as	SCONJ
crl-16592	233	311	distributed	distribute	VERB
crl-16592	233	312	to	to	AUX
crl-16592	233	313	service	service	NOUN
crl-16592	233	314	users	user	NOUN
crl-16592	233	315	and	and	CCONJ
crl-16592	233	316	service	service	NOUN
crl-16592	233	317	providers	provider	NOUN
crl-16592	233	318	service	service	NOUN
crl-16592	233	319	user	user	NOUN
crl-16592	233	320	survey	survey	NOUN
crl-16592	233	321	questions	question	NOUN
crl-16592	233	322	variable	variable	ADJ
crl-16592	233	323	name	name	NOUN
crl-16592	233	324	*	*	PUNCT
crl-16592	233	325	service	service	NOUN
crl-16592	233	326	provider	provider	NOUN
crl-16592	233	327	survey	survey	NOUN
crl-16592	233	328	questions	question	NOUN
crl-16592	233	329	when	when	SCONJ
crl-16592	233	330	it	it	PRON
crl-16592	233	331	comes	come	VERB
crl-16592	233	332	to	to	ADP
crl-16592	233	333	the	the	DET
crl-16592	233	334	availability	availability	NOUN
crl-16592	233	335	of	of	ADP
crl-16592	233	336	online	online	ADJ
crl-16592	233	337	help	help	NOUN
crl-16592	233	338	with	with	ADP
crl-16592	233	339	using	use	VERB
crl-16592	233	340	library	library	ADJ
crl-16592	233	341	resources	resource	NOUN
crl-16592	233	342	…	…	PUNCT
crl-16592	233	343	swonlibres	swonlibre	NOUN
crl-16592	233	344	*	*	PUNCT
crl-16592	233	345	*	*	PUNCT
crl-16592	233	346	when	when	SCONJ
crl-16592	233	347	it	it	PRON
crl-16592	233	348	comes	come	VERB
crl-16592	233	349	to	to	ADP
crl-16592	233	350	getting	get	VERB
crl-16592	233	351	access	access	NOUN
crl-16592	233	352	to	to	ADP
crl-16592	233	353	training	training	NOUN
crl-16592	233	354	or	or	CCONJ
crl-16592	233	355	self	self	NOUN
crl-16592	233	356	-	-	PUNCT
crl-16592	233	357	help	help	NOUN
crl-16592	233	358	information	information	NOUN
crl-16592	233	359	that	that	PRON
crl-16592	233	360	increases	increase	VERB
crl-16592	233	361	my	my	PRON
crl-16592	233	362	effectiveness	effectiveness	NOUN
crl-16592	233	363	with	with	ADP
crl-16592	233	364	library	library	ADJ
crl-16592	233	365	resources	resource	NOUN
crl-16592	233	366	…	…	PUNCT
crl-16592	233	367	selfhelplib	selfhelplib	NOUN
crl-16592	234	1	*	*	NOUN
crl-16592	234	2	*	*	PUNCT
crl-16592	234	3	when	when	SCONJ
crl-16592	234	4	it	it	PRON
crl-16592	234	5	comes	come	VERB
crl-16592	234	6	to	to	ADP
crl-16592	234	7	the	the	DET
crl-16592	234	8	availability	availability	NOUN
crl-16592	234	9	of	of	ADP
crl-16592	234	10	online	online	ADJ
crl-16592	234	11	help	help	NOUN
crl-16592	234	12	with	with	ADP
crl-16592	234	13	using	use	VERB
crl-16592	234	14	technology	technology	NOUN
crl-16592	234	15	resources	resource	NOUN
crl-16592	234	16	…	…	PUNCT
crl-16592	234	17	swontech	swontech	NOUN
crl-16592	234	18	res	re	NOUN
crl-16592	234	19	*	*	PROPN
crl-16592	234	20	*	*	VERB
crl-16592	234	21	when	when	SCONJ
crl-16592	234	22	it	it	PRON
crl-16592	234	23	comes	come	VERB
crl-16592	234	24	to	to	ADP
crl-16592	234	25	getting	get	VERB
crl-16592	234	26	access	access	NOUN
crl-16592	234	27	to	to	ADP
crl-16592	234	28	training	training	NOUN
crl-16592	234	29	or	or	CCONJ
crl-16592	234	30	self	self	NOUN
crl-16592	234	31	-	-	PUNCT
crl-16592	234	32	help	help	NOUN
crl-16592	234	33	information	information	NOUN
crl-16592	234	34	that	that	PRON
crl-16592	234	35	increases	increase	VERB
crl-16592	234	36	my	my	PRON
crl-16592	234	37	effectiveness	effectiveness	NOUN
crl-16592	234	38	with	with	ADP
crl-16592	234	39	technology	technology	NOUN
crl-16592	234	40	resources	resource	NOUN
crl-16592	234	41	…	…	PUNCT
crl-16592	234	42	selfhelptech	selfhelptech	NOUN
crl-16592	234	43	*	*	NOUN
crl-16592	234	44	*	*	NOUN
crl-16592	234	45	shlibtech	shlibtech	NOUN
crl-16592	234	46	*	*	NOUN
crl-16592	234	47	*	*	NOUN
crl-16592	234	48	when	when	SCONJ
crl-16592	234	49	it	it	PRON
crl-16592	234	50	comes	come	VERB
crl-16592	234	51	to	to	ADP
crl-16592	234	52	help@ames	help@ame	NOUN
crl-16592	234	53	student	student	NOUN
crl-16592	234	54	employees	employee	NOUN
crl-16592	234	55	sharing	share	VERB
crl-16592	234	56	training	training	NOUN
crl-16592	234	57	or	or	CCONJ
crl-16592	234	58	other	other	ADJ
crl-16592	234	59	self	self	NOUN
crl-16592	234	60	-	-	PUNCT
crl-16592	234	61	help	help	NOUN
crl-16592	234	62	information	information	NOUN
crl-16592	234	63	that	that	PRON
crl-16592	234	64	increases	increase	VERB
crl-16592	234	65	users	user	NOUN
crl-16592	234	66	effectiveness	effectiveness	NOUN
crl-16592	234	67	with	with	ADP
crl-16592	234	68	the	the	DET
crl-16592	234	69	library	library	NOUN
crl-16592	234	70	and	and	CCONJ
crl-16592	234	71	technology	technology	NOUN
crl-16592	234	72	…	…	PUNCT
crl-16592	234	73	when	when	SCONJ
crl-16592	234	74	it	it	PRON
crl-16592	234	75	comes	come	VERB
crl-16592	234	76	to	to	ADP
crl-16592	234	77	receiving	receive	VERB
crl-16592	234	78	communication	communication	NOUN
crl-16592	234	79	that	that	PRON
crl-16592	234	80	i	i	PRON
crl-16592	234	81	can	can	AUX
crl-16592	234	82	understand	understand	VERB
crl-16592	234	83	…	…	PUNCT
crl-16592	234	84	communication	communication	NOUN
crl-16592	234	85	*	*	PUNCT
crl-16592	234	86	*	*	AUX
crl-16592	234	87	please	please	INTJ
crl-16592	234	88	tell	tell	VERB
crl-16592	234	89	us	we	PRON
crl-16592	234	90	about	about	ADP
crl-16592	234	91	a	a	DET
crl-16592	234	92	positive	positive	ADJ
crl-16592	234	93	experience	experience	NOUN
crl-16592	234	94	you	you	PRON
crl-16592	234	95	had	have	VERB
crl-16592	234	96	with	with	ADP
crl-16592	234	97	the	the	DET
crl-16592	234	98	help@ames	help@ame	NOUN
crl-16592	234	99	desk	desk	NOUN
crl-16592	234	100	.	.	PUNCT
crl-16592	235	1	please	please	INTJ
crl-16592	235	2	tell	tell	VERB
crl-16592	235	3	us	we	PRON
crl-16592	235	4	something	something	PRON
crl-16592	235	5	you	you	PRON
crl-16592	235	6	feel	feel	VERB
crl-16592	235	7	the	the	DET
crl-16592	235	8	help@ames	help@ame	NOUN
crl-16592	235	9	student	student	NOUN
crl-16592	235	10	employees	employee	NOUN
crl-16592	235	11	do	do	VERB
crl-16592	235	12	well	well	ADV
crl-16592	235	13	.	.	PUNCT
crl-16592	236	1	please	please	INTJ
crl-16592	236	2	tell	tell	VERB
crl-16592	236	3	us	we	PRON
crl-16592	236	4	about	about	ADP
crl-16592	236	5	an	an	DET
crl-16592	236	6	experience	experience	NOUN
crl-16592	236	7	you	you	PRON
crl-16592	236	8	had	have	VERB
crl-16592	236	9	at	at	ADP
crl-16592	236	10	the	the	DET
crl-16592	236	11	help@ames	help@ame	NOUN
crl-16592	236	12	desk	desk	NOUN
crl-16592	236	13	that	that	SCONJ
crl-16592	236	14	you	you	PRON
crl-16592	236	15	prefer	prefer	VERB
crl-16592	236	16	had	have	AUX
crl-16592	236	17	gone	go	VERB
crl-16592	236	18	differently	differently	ADV
crl-16592	236	19	.	.	PUNCT
crl-16592	237	1	please	please	INTJ
crl-16592	237	2	tell	tell	VERB
crl-16592	237	3	us	we	PRON
crl-16592	237	4	something	something	PRON
crl-16592	237	5	you	you	PRON
crl-16592	237	6	feel	feel	VERB
crl-16592	237	7	the	the	DET
crl-16592	237	8	help@ames	help@ame	NOUN
crl-16592	237	9	student	student	NOUN
crl-16592	237	10	employees	employee	NOUN
crl-16592	237	11	need	need	VERB
crl-16592	237	12	to	to	PART
crl-16592	237	13	improve	improve	VERB
crl-16592	237	14	upon	upon	SCONJ
crl-16592	237	15	.	.	PUNCT
crl-16592	238	1	please	please	INTJ
crl-16592	238	2	provide	provide	VERB
crl-16592	238	3	any	any	DET
crl-16592	238	4	feedback	feedback	NOUN
crl-16592	238	5	you	you	PRON
crl-16592	238	6	would	would	AUX
crl-16592	238	7	like	like	VERB
crl-16592	238	8	us	we	PRON
crl-16592	238	9	to	to	PART
crl-16592	238	10	have	have	VERB
crl-16592	238	11	regarding	regard	VERB
crl-16592	238	12	the	the	DET
crl-16592	238	13	help@ames	help@ame	NOUN
crl-16592	238	14	desk	desk	NOUN
crl-16592	238	15	.	.	PUNCT
crl-16592	239	1	please	please	INTJ
crl-16592	239	2	provide	provide	VERB
crl-16592	239	3	any	any	DET
crl-16592	239	4	additional	additional	ADJ
crl-16592	239	5	feedback	feedback	NOUN
crl-16592	239	6	you	you	PRON
crl-16592	239	7	would	would	AUX
crl-16592	239	8	like	like	VERB
crl-16592	239	9	us	we	PRON
crl-16592	239	10	to	to	PART
crl-16592	239	11	have	have	VERB
crl-16592	239	12	regarding	regard	VERB
crl-16592	239	13	the	the	DET
crl-16592	239	14	help@ames	help@ame	NOUN
crl-16592	239	15	desk	desk	NOUN
crl-16592	239	16	.	.	PUNCT
crl-16592	240	1	*	*	PUNCT
crl-16592	240	2	each	each	DET
crl-16592	240	3	variable	variable	NOUN
crl-16592	240	4	has	have	VERB
crl-16592	240	5	three	three	NUM
crl-16592	240	6	measures	measure	NOUN
crl-16592	240	7	–	–	PUNCT
crl-16592	240	8	e	e	NOUN
crl-16592	240	9	(	(	PUNCT
crl-16592	240	10	expectation	expectation	NOUN
crl-16592	240	11	)	)	PUNCT
crl-16592	240	12	,	,	PUNCT
crl-16592	240	13	p	p	X
crl-16592	240	14	(	(	PUNCT
crl-16592	240	15	perception	perception	NOUN
crl-16592	240	16	)	)	PUNCT
crl-16592	240	17	,	,	PUNCT
crl-16592	240	18	and	and	CCONJ
crl-16592	240	19	g	g	PROPN
crl-16592	240	20	(	(	PUNCT
crl-16592	240	21	the	the	DET
crl-16592	240	22	gap	gap	NOUN
crl-16592	240	23	equal	equal	ADJ
crl-16592	240	24	to	to	ADP
crl-16592	240	25	the	the	DET
crl-16592	240	26	perception	perception	NOUN
crl-16592	240	27	score	score	NOUN
crl-16592	240	28	minus	minus	ADP
crl-16592	240	29	the	the	DET
crl-16592	240	30	expectation	expectation	NOUN
crl-16592	240	31	score	score	NOUN
crl-16592	240	32	)	)	PUNCT
crl-16592	240	33	.	.	PUNCT
crl-16592	241	1	*	*	PUNCT
crl-16592	241	2	*	*	PUNCT
crl-16592	241	3	question	question	NOUN
crl-16592	241	4	was	be	AUX
crl-16592	241	5	asked	ask	VERB
crl-16592	241	6	of	of	ADP
crl-16592	241	7	either	either	CCONJ
crl-16592	241	8	service	service	NOUN
crl-16592	241	9	users	user	NOUN
crl-16592	241	10	or	or	CCONJ
crl-16592	241	11	service	service	NOUN
crl-16592	241	12	providers	provider	NOUN
crl-16592	241	13	,	,	PUNCT
crl-16592	241	14	but	but	CCONJ
crl-16592	241	15	not	not	PART
crl-16592	241	16	both	both	PRON
crl-16592	241	17	.	.	PUNCT
crl-16592	242	1	measuring	measure	VERB
crl-16592	242	2	perceptual	perceptual	NOUN
crl-16592	242	3	(	(	PUNCT
crl-16592	242	4	in)congruence	in)congruence	NOUN
crl-16592	242	5	377	377	NUM
crl-16592	242	6	appendix	appendix	NOUN
crl-16592	242	7	d	d	ADP
crl-16592	242	8	descriptive	descriptive	ADJ
crl-16592	242	9	statistics	statistic	NOUN
crl-16592	242	10	comparing	compare	VERB
crl-16592	242	11	e	e	NOUN
crl-16592	242	12	,	,	PUNCT
crl-16592	242	13	p	p	X
crl-16592	242	14	,	,	PUNCT
crl-16592	242	15	and	and	CCONJ
crl-16592	242	16	g	g	NOUN
crl-16592	242	17	scores	score	NOUN
crl-16592	242	18	between	between	ADP
crl-16592	242	19	service	service	NOUN
crl-16592	242	20	providers	provider	NOUN
crl-16592	242	21	and	and	CCONJ
crl-16592	242	22	service	service	NOUN
crl-16592	242	23	users	user	NOUN
crl-16592	242	24	for	for	ADP
crl-16592	242	25	all	all	DET
crl-16592	242	26	variables	variable	NOUN
crl-16592	242	27	variable	variable	ADJ
crl-16592	242	28	factor	factor	NOUN
crl-16592	242	29	participant	participant	NOUN
crl-16592	242	30	type	type	NOUN
crl-16592	242	31	n	n	PRON
crl-16592	242	32	mean	mean	VERB
crl-16592	242	33	std	std	NOUN
crl-16592	242	34	.	.	PUNCT
crl-16592	243	1	deviation	deviation	NOUN
crl-16592	243	2	std	std	NOUN
crl-16592	243	3	.	.	PUNCT
crl-16592	243	4	error	error	NOUN
crl-16592	243	5	mean	mean	VERB
crl-16592	243	6	sig	sig	NOUN
crl-16592	243	7	.	.	PUNCT
crl-16592	244	1	(	(	PUNCT
crl-16592	244	2	2	2	NUM
crl-16592	244	3	–	–	PUNCT
crl-16592	244	4	tailed	tailed	ADJ
crl-16592	244	5	)	)	PUNCT
crl-16592	244	6	swconfidence	swconfidence	NOUN
crl-16592	244	7	*	*	SYM
crl-16592	244	8	e	e	NOUN
crl-16592	244	9	user	user	NOUN
crl-16592	244	10	335	335	NUM
crl-16592	244	11	5.62	5.62	NUM
crl-16592	244	12	1.251	1.251	NUM
crl-16592	244	13	.068	.068	NUM
crl-16592	244	14	.628	.628	NUM
crl-16592	244	15	provider	provider	NOUN
crl-16592	244	16	39	39	NUM
crl-16592	244	17	5.51	5.51	NUM
crl-16592	244	18	1.520	1.520	NUM
crl-16592	244	19	.243	.243	NUM
crl-16592	244	20	p	p	NOUN
crl-16592	244	21	user	user	NOUN
crl-16592	244	22	330	330	NUM
crl-16592	244	23	5.21	5.21	NUM
crl-16592	244	24	1.375	1.375	NUM
crl-16592	244	25	.076	.076	NUM
crl-16592	244	26	.046	.046	NUM
crl-16592	244	27	provider	provider	NOUN
crl-16592	244	28	36	36	NUM
crl-16592	244	29	4.72	4.72	NUM
crl-16592	244	30	1.386	1.386	NUM
crl-16592	244	31	.231	.231	NUM
crl-16592	244	32	g	g	PROPN
crl-16592	244	33	user	user	NOUN
crl-16592	244	34	343	343	NUM
crl-16592	244	35	–	–	PUNCT
crl-16592	244	36	.48	.48	NUM
crl-16592	244	37	1.492	1.492	NUM
crl-16592	244	38	.081	.081	NUM
crl-16592	244	39	.053	.053	NUM
crl-16592	244	40	*	*	PUNCT
crl-16592	244	41	*	*	PUNCT
crl-16592	244	42	provider	provider	NOUN
crl-16592	244	43	39	39	NUM
crl-16592	244	44	–	–	PUNCT
crl-16592	244	45	1.15	1.15	NUM
crl-16592	244	46	2.059	2.059	NUM
crl-16592	244	47	.330	.330	NUM
crl-16592	244	48	swattention	swattention	NOUN
crl-16592	244	49	e	e	PROPN
crl-16592	244	50	user	user	NOUN
crl-16592	244	51	335	335	NUM
crl-16592	244	52	5.74	5.74	NUM
crl-16592	244	53	1.195	1.195	NUM
crl-16592	244	54	.065	.065	NUM
crl-16592	244	55	.068	.068	NUM
crl-16592	244	56	provider	provider	NOUN
crl-16592	244	57	39	39	NUM
crl-16592	244	58	6.10	6.10	NUM
crl-16592	244	59	1.021	1.021	NUM
crl-16592	244	60	.163	.163	NUM
crl-16592	245	1	p	p	PROPN
crl-16592	245	2	user	user	NOUN
crl-16592	245	3	329	329	NUM
crl-16592	245	4	5.45	5.45	NUM
crl-16592	245	5	1.381	1.381	NUM
crl-16592	245	6	.076	.076	NUM
crl-16592	245	7	.225	.225	NUM
crl-16592	245	8	provider	provider	NOUN
crl-16592	245	9	35	35	NUM
crl-16592	245	10	5.74	5.74	NUM
crl-16592	245	11	1.245	1.245	NUM
crl-16592	245	12	.210	.210	NUM
crl-16592	245	13	g	g	PROPN
crl-16592	245	14	user	user	NOUN
crl-16592	245	15	343	343	NUM
crl-16592	245	16	–	–	PUNCT
crl-16592	245	17	.38	.38	NUM
crl-16592	245	18	1.287	1.287	NUM
crl-16592	245	19	.070	.070	NUM
crl-16592	245	20	.078	.078	NUM
crl-16592	245	21	provider	provider	NOUN
crl-16592	245	22	39	39	NUM
crl-16592	245	23	–	–	SYM
crl-16592	245	24	.95	.95	NUM
crl-16592	245	25	1.919	1.919	NUM
crl-16592	245	26	.307	.307	NUM
crl-16592	245	27	swready	swready	NOUN
crl-16592	245	28	*	*	PUNCT
crl-16592	245	29	e	e	NOUN
crl-16592	245	30	user	user	NOUN
crl-16592	245	31	333	333	NUM
crl-16592	245	32	5.76	5.76	NUM
crl-16592	245	33	1.177	1.177	NUM
crl-16592	245	34	.065	.065	NUM
crl-16592	245	35	.675	.675	NUM
crl-16592	245	36	provider	provider	NOUN
crl-16592	245	37	39	39	NUM
crl-16592	245	38	5.85	5.85	NUM
crl-16592	245	39	1.136	1.136	NUM
crl-16592	245	40	.182	.182	NUM
crl-16592	245	41	p	p	NOUN
crl-16592	245	42	user	user	NOUN
crl-16592	245	43	328	328	NUM
crl-16592	245	44	5.47	5.47	NUM
crl-16592	245	45	1.285	1.285	NUM
crl-16592	245	46	.071	.071	NUM
crl-16592	245	47	.044	.044	NUM
crl-16592	245	48	provider	provider	NOUN
crl-16592	245	49	35	35	NUM
crl-16592	245	50	5.00	5.00	NUM
crl-16592	245	51	1.475	1.475	NUM
crl-16592	245	52	.249	.249	NUM
crl-16592	245	53	g	g	PROPN
crl-16592	245	54	user	user	NOUN
crl-16592	245	55	343	343	NUM
crl-16592	245	56	–	–	PUNCT
crl-16592	245	57	.36	.36	NUM
crl-16592	245	58	1.422	1.422	NUM
crl-16592	245	59	.077	.077	NUM
crl-16592	245	60	.005	.005	NUM
crl-16592	245	61	provider	provider	NOUN
crl-16592	245	62	39	39	NUM
crl-16592	245	63	–	–	PUNCT
crl-16592	245	64	1.36	1.36	NUM
crl-16592	245	65	2.032	2.032	NUM
crl-16592	245	66	.325	.325	NUM
crl-16592	245	67	swcaring	swcare	VERB
crl-16592	245	68	e	e	PROPN
crl-16592	245	69	user	user	NOUN
crl-16592	245	70	334	334	NUM
crl-16592	245	71	5.84	5.84	NUM
crl-16592	245	72	1.187	1.187	NUM
crl-16592	245	73	.065	.065	NUM
crl-16592	245	74	.230	.230	NUM
crl-16592	245	75	provider	provider	NOUN
crl-16592	245	76	38	38	NUM
crl-16592	245	77	6.08	6.08	NUM
crl-16592	245	78	.997	.997	NUM
crl-16592	245	79	.162	.162	NUM
crl-16592	246	1	p	p	PRON
crl-16592	246	2	user	user	NOUN
crl-16592	246	3	327	327	NUM
crl-16592	246	4	5.61	5.61	NUM
crl-16592	246	5	1.238	1.238	NUM
crl-16592	246	6	.068	.068	NUM
crl-16592	246	7	.620	.620	NUM
crl-16592	247	1	provider	provider	NOUN
crl-16592	247	2	36	36	NUM
crl-16592	247	3	5.72	5.72	NUM
crl-16592	247	4	1.186	1.186	NUM
crl-16592	247	5	.198	.198	NUM
crl-16592	247	6	g	g	PROPN
crl-16592	247	7	user	user	NOUN
crl-16592	247	8	343	343	NUM
crl-16592	247	9	–	–	PUNCT
crl-16592	247	10	.33	.33	NUM
crl-16592	247	11	1.381	1.381	NUM
crl-16592	247	12	.075	.075	NUM
crl-16592	247	13	.374	.374	NUM
crl-16592	247	14	provider	provider	NOUN
crl-16592	247	15	39	39	NUM
crl-16592	247	16	–	–	PUNCT
crl-16592	247	17	.64	.64	NUM
crl-16592	247	18	2.096	2.096	NUM
crl-16592	247	19	.336	.336	NUM
crl-16592	247	20	swunderstand	swunderstand	NOUN
crl-16592	247	21	*	*	PROPN
crl-16592	247	22	e	e	PROPN
crl-16592	247	23	user	user	NOUN
crl-16592	247	24	333	333	NUM
crl-16592	247	25	5.71	5.71	NUM
crl-16592	247	26	1.146	1.146	NUM
crl-16592	247	27	.063	.063	NUM
crl-16592	247	28	.975	.975	NUM
crl-16592	248	1	provider	provider	NOUN
crl-16592	248	2	39	39	NUM
crl-16592	248	3	5.72	5.72	NUM
crl-16592	248	4	1.395	1.395	NUM
crl-16592	248	5	.223	.223	NUM
crl-16592	249	1	p	p	PRON
crl-16592	249	2	user	user	NOUN
crl-16592	249	3	327	327	NUM
crl-16592	249	4	5.35	5.35	NUM
crl-16592	249	5	1.248	1.248	NUM
crl-16592	249	6	.069	.069	NUM
crl-16592	249	7	.283	.283	NUM
crl-16592	249	8	provider	provider	NOUN
crl-16592	249	9	36	36	NUM
crl-16592	249	10	5.11	5.11	NUM
crl-16592	249	11	1.190	1.190	NUM
crl-16592	249	12	.198	.198	NUM
crl-16592	249	13	g	g	PROPN
crl-16592	249	14	user	user	NOUN
crl-16592	249	15	343	343	NUM
crl-16592	249	16	–	–	PUNCT
crl-16592	249	17	.45	.45	NUM
crl-16592	249	18	1.401	1.401	NUM
crl-16592	249	19	.076	.076	NUM
crl-16592	249	20	.025	.025	NUM
crl-16592	249	21	provider	provider	NOUN
crl-16592	249	22	39	39	NUM
crl-16592	249	23	–	–	PUNCT
crl-16592	249	24	1.00	1.00	NUM
crl-16592	249	25	1.821	1.821	NUM
crl-16592	249	26	.292	.292	NUM
crl-16592	249	27	swwilling	swwille	VERB
crl-16592	249	28	*	*	PUNCT
crl-16592	249	29	e	e	PROPN
crl-16592	249	30	user	user	NOUN
crl-16592	249	31	339	339	NUM
crl-16592	249	32	5.97	5.97	NUM
crl-16592	249	33	1.113	1.113	NUM
crl-16592	249	34	.060	.060	NUM
crl-16592	249	35	.057	.057	NUM
crl-16592	249	36	*	*	PUNCT
crl-16592	249	37	*	*	PUNCT
crl-16592	249	38	provider	provider	NOUN
crl-16592	249	39	39	39	NUM
crl-16592	249	40	6.33	6.33	NUM
crl-16592	249	41	1.108	1.108	NUM
crl-16592	249	42	.177	.177	NUM
crl-16592	250	1	p	p	NOUN
crl-16592	250	2	user	user	NOUN
crl-16592	250	3	336	336	NUM
crl-16592	250	4	5.78	5.78	NUM
crl-16592	250	5	1.187	1.187	NUM
crl-16592	250	6	.065	.065	NUM
crl-16592	250	7	.137	.137	NUM
crl-16592	250	8	provider	provider	NOUN
crl-16592	250	9	36	36	NUM
crl-16592	250	10	6.08	6.08	NUM
crl-16592	250	11	1.025	1.025	NUM
crl-16592	250	12	.171	.171	NUM
crl-16592	250	13	g	g	PROPN
crl-16592	250	14	user	user	NOUN
crl-16592	250	15	343	343	NUM
crl-16592	250	16	–	–	PUNCT
crl-16592	250	17	.24	.24	NUM
crl-16592	250	18	1.206	1.206	NUM
crl-16592	250	19	.065	.065	NUM
crl-16592	250	20	.165	.165	NUM
crl-16592	250	21	provider	provider	NOUN
crl-16592	250	22	39	39	NUM
crl-16592	250	23	–	–	PUNCT
crl-16592	250	24	.72	.72	NUM
crl-16592	250	25	2.051	2.051	NUM
crl-16592	250	26	.328	.328	NUM
crl-16592	250	27	378	378	NUM
crl-16592	250	28	college	college	PROPN
crl-16592	250	29	&	&	CCONJ
crl-16592	250	30	research	research	PROPN
crl-16592	250	31	libraries	library	NOUN
crl-16592	250	32	march	march	PROPN
crl-16592	250	33	2017	2017	NUM
crl-16592	250	34	appendix	appendix	NOUN
crl-16592	250	35	d	d	ADP
crl-16592	250	36	descriptive	descriptive	ADJ
crl-16592	250	37	statistics	statistic	NOUN
crl-16592	250	38	comparing	compare	VERB
crl-16592	250	39	e	e	NOUN
crl-16592	250	40	,	,	PUNCT
crl-16592	250	41	p	p	X
crl-16592	250	42	,	,	PUNCT
crl-16592	250	43	and	and	CCONJ
crl-16592	250	44	g	g	NOUN
crl-16592	250	45	scores	score	NOUN
crl-16592	250	46	between	between	ADP
crl-16592	250	47	service	service	NOUN
crl-16592	250	48	providers	provider	NOUN
crl-16592	250	49	and	and	CCONJ
crl-16592	250	50	service	service	NOUN
crl-16592	250	51	users	user	NOUN
crl-16592	250	52	for	for	ADP
crl-16592	250	53	all	all	DET
crl-16592	250	54	variables	variable	NOUN
crl-16592	250	55	variable	variable	ADJ
crl-16592	250	56	factor	factor	NOUN
crl-16592	250	57	participant	participant	NOUN
crl-16592	250	58	type	type	NOUN
crl-16592	250	59	n	n	PRON
crl-16592	250	60	mean	mean	VERB
crl-16592	250	61	std	std	NOUN
crl-16592	250	62	.	.	PUNCT
crl-16592	251	1	deviation	deviation	NOUN
crl-16592	251	2	std	std	NOUN
crl-16592	251	3	.	.	PUNCT
crl-16592	251	4	error	error	NOUN
crl-16592	251	5	mean	mean	VERB
crl-16592	251	6	sig	sig	NOUN
crl-16592	251	7	.	.	PUNCT
crl-16592	252	1	(	(	PUNCT
crl-16592	252	2	2	2	NUM
crl-16592	252	3	–	–	PUNCT
crl-16592	252	4	tailed	tailed	ADJ
crl-16592	252	5	)	)	PUNCT
crl-16592	252	6	swknskills	swknskill	VERB
crl-16592	252	7	*	*	PUNCT
crl-16592	252	8	e	e	PROPN
crl-16592	252	9	user	user	NOUN
crl-16592	252	10	333	333	NUM
crl-16592	252	11	5.56	5.56	NUM
crl-16592	252	12	1.256	1.256	NUM
crl-16592	252	13	.069	.069	NUM
crl-16592	252	14	.018	.018	NUM
crl-16592	252	15	provider	provider	NOUN
crl-16592	252	16	39	39	NUM
crl-16592	252	17	5.05	5.05	NUM
crl-16592	252	18	1.376	1.376	NUM
crl-16592	252	19	.220	.220	NUM
crl-16592	252	20	p	p	NOUN
crl-16592	252	21	user	user	NOUN
crl-16592	252	22	326	326	NUM
crl-16592	252	23	5.12	5.12	NUM
crl-16592	252	24	1.362	1.362	NUM
crl-16592	252	25	.075	.075	NUM
crl-16592	252	26	.046	.046	NUM
crl-16592	252	27	provider	provider	NOUN
crl-16592	252	28	35	35	NUM
crl-16592	252	29	4.63	4.63	NUM
crl-16592	252	30	1.592	1.592	NUM
crl-16592	252	31	.269	.269	NUM
crl-16592	253	1	g	g	PROPN
crl-16592	253	2	user	user	NOUN
crl-16592	253	3	343	343	NUM
crl-16592	253	4	–	–	PUNCT
crl-16592	253	5	.53	.53	NUM
crl-16592	253	6	1.634	1.634	NUM
crl-16592	253	7	.088	.088	NUM
crl-16592	253	8	.191	.191	NUM
crl-16592	253	9	provider	provider	NOUN
crl-16592	253	10	39	39	NUM
crl-16592	253	11	–	–	PUNCT
crl-16592	253	12	.90	.90	NUM
crl-16592	253	13	1.861	1.861	NUM
crl-16592	253	14	.298	.298	NUM
crl-16592	253	15	swhandle	swhandle	NOUN
crl-16592	253	16	*	*	PUNCT
crl-16592	253	17	e	e	NOUN
crl-16592	253	18	user	user	NOUN
crl-16592	253	19	329	329	NUM
crl-16592	253	20	5.74	5.74	NUM
crl-16592	253	21	1.204	1.204	NUM
crl-16592	253	22	.066	.066	NUM
crl-16592	253	23	.821	.821	NUM
crl-16592	253	24	provider	provider	NOUN
crl-16592	253	25	39	39	NUM
crl-16592	253	26	5.69	5.69	NUM
crl-16592	253	27	1.239	1.239	NUM
crl-16592	253	28	.198	.198	NUM
crl-16592	253	29	p	p	PROPN
crl-16592	253	30	user	user	NOUN
crl-16592	253	31	321	321	NUM
crl-16592	253	32	5.35	5.35	NUM
crl-16592	253	33	1.298	1.298	NUM
crl-16592	253	34	.072	.072	NUM
crl-16592	253	35	.200	.200	NUM
crl-16592	253	36	provider	provider	NOUN
crl-16592	253	37	35	35	NUM
crl-16592	253	38	5.06	5.06	NUM
crl-16592	253	39	1.211	1.211	NUM
crl-16592	253	40	.205	.205	NUM
crl-16592	253	41	g	g	PROPN
crl-16592	253	42	user	user	NOUN
crl-16592	253	43	343	343	NUM
crl-16592	253	44	–	–	PUNCT
crl-16592	253	45	.50	.50	NUM
crl-16592	253	46	1.609	1.609	NUM
crl-16592	253	47	.087	.087	NUM
crl-16592	253	48	.019	.019	NUM
crl-16592	253	49	provider	provider	NOUN
crl-16592	253	50	39	39	NUM
crl-16592	253	51	–	–	PUNCT
crl-16592	253	52	1.15	1.15	NUM
crl-16592	253	53	1.967	1.967	NUM
crl-16592	253	54	.315	.315	NUM
crl-16592	253	55	desk	desk	NOUN
crl-16592	253	56	*	*	PUNCT
crl-16592	253	57	e	e	NOUN
crl-16592	253	58	user	user	NOUN
crl-16592	253	59	337	337	NUM
crl-16592	253	60	5.99	5.99	NUM
crl-16592	253	61	1.152	1.152	NUM
crl-16592	253	62	.063	.063	NUM
crl-16592	253	63	.470	.470	NUM
crl-16592	253	64	provider	provider	NOUN
crl-16592	253	65	39	39	NUM
crl-16592	253	66	6.13	6.13	NUM
crl-16592	253	67	1.080	1.080	NUM
crl-16592	253	68	.173	.173	NUM
crl-16592	254	1	p	p	NOUN
crl-16592	254	2	user	user	NOUN
crl-16592	254	3	336	336	NUM
crl-16592	254	4	5.73	5.73	NUM
crl-16592	254	5	1.304	1.304	NUM
crl-16592	254	6	.071	.071	NUM
crl-16592	254	7	.802	.802	NUM
crl-16592	254	8	provider	provider	NOUN
crl-16592	254	9	37	37	NUM
crl-16592	254	10	5.68	5.68	NUM
crl-16592	254	11	1.270	1.270	NUM
crl-16592	254	12	.209	.209	NUM
crl-16592	254	13	g	g	PROPN
crl-16592	254	14	user	user	NOUN
crl-16592	254	15	343	343	NUM
crl-16592	254	16	–	–	PUNCT
crl-16592	254	17	.27	.27	NUM
crl-16592	254	18	1.249	1.249	NUM
crl-16592	254	19	.067	.067	NUM
crl-16592	254	20	.029	.029	NUM
crl-16592	254	21	provider	provider	NOUN
crl-16592	254	22	39	39	NUM
crl-16592	254	23	–	–	PUNCT
crl-16592	254	24	.74	.74	NUM
crl-16592	254	25	1.585	1.585	NUM
crl-16592	254	26	.254	.254	NUM
crl-16592	254	27	resolution	resolution	NOUN
crl-16592	254	28	e	e	PROPN
crl-16592	254	29	user	user	NOUN
crl-16592	254	30	333	333	NUM
crl-16592	254	31	5.83	5.83	NUM
crl-16592	254	32	1.147	1.147	NUM
crl-16592	254	33	.063	.063	NUM
crl-16592	254	34	.220	.220	NUM
crl-16592	254	35	provider	provider	NOUN
crl-16592	254	36	39	39	NUM
crl-16592	254	37	5.59	5.59	NUM
crl-16592	254	38	1.312	1.312	NUM
crl-16592	254	39	.210	.210	NUM
crl-16592	254	40	p	p	PROPN
crl-16592	254	41	user	user	NOUN
crl-16592	254	42	325	325	NUM
crl-16592	254	43	5.32	5.32	NUM
crl-16592	254	44	1.400	1.400	NUM
crl-16592	254	45	.078	.078	NUM
crl-16592	254	46	.146	.146	NUM
crl-16592	254	47	provider	provider	NOUN
crl-16592	254	48	37	37	NUM
crl-16592	254	49	4.97	4.97	NUM
crl-16592	254	50	1.258	1.258	NUM
crl-16592	254	51	.207	.207	NUM
crl-16592	254	52	g	g	PROPN
crl-16592	254	53	user	user	NOUN
crl-16592	254	54	343	343	NUM
crl-16592	254	55	–	–	PUNCT
crl-16592	254	56	.62	.62	NUM
crl-16592	254	57	1.680	1.680	NUM
crl-16592	254	58	.091	.091	NUM
crl-16592	254	59	.369	.369	NUM
crl-16592	255	1	provider	provider	NOUN
crl-16592	255	2	39	39	NUM
crl-16592	255	3	–	–	PUNCT
crl-16592	255	4	.87	.87	NUM
crl-16592	255	5	1.576	1.576	NUM
crl-16592	255	6	.252	.252	NUM
crl-16592	255	7	reftolib	reftolib	NOUN
crl-16592	255	8	*	*	PUNCT
crl-16592	255	9	e	e	PROPN
crl-16592	255	10	user	user	NOUN
crl-16592	255	11	304	304	NUM
crl-16592	255	12	5.77	5.77	NUM
crl-16592	255	13	1.212	1.212	NUM
crl-16592	255	14	.070	.070	NUM
crl-16592	255	15	.164	.164	NUM
crl-16592	256	1	provider	provider	NOUN
crl-16592	256	2	36	36	NUM
crl-16592	256	3	5.47	5.47	NUM
crl-16592	256	4	1.320	1.320	NUM
crl-16592	256	5	.220	.220	NUM
crl-16592	256	6	p	p	PROPN
crl-16592	256	7	user	user	NOUN
crl-16592	256	8	282	282	NUM
crl-16592	256	9	5.68	5.68	NUM
crl-16592	256	10	1.287	1.287	NUM
crl-16592	256	11	.077	.077	NUM
crl-16592	256	12	.028	.028	NUM
crl-16592	256	13	provider	provider	NOUN
crl-16592	256	14	33	33	NUM
crl-16592	256	15	5.15	5.15	NUM
crl-16592	256	16	1.439	1.439	NUM
crl-16592	256	17	.250	.250	NUM
crl-16592	256	18	g	g	PROPN
crl-16592	256	19	user	user	NOUN
crl-16592	256	20	343	343	NUM
crl-16592	256	21	–	–	PUNCT
crl-16592	256	22	.45	.45	NUM
crl-16592	256	23	2.035	2.035	NUM
crl-16592	256	24	.110	.110	NUM
crl-16592	256	25	.475	.475	NUM
crl-16592	256	26	provider	provider	NOUN
crl-16592	256	27	39	39	NUM
crl-16592	256	28	–	–	SYM
crl-16592	256	29	.69	.69	NUM
crl-16592	256	30	2.067	2.067	NUM
crl-16592	256	31	.331	.331	NUM
crl-16592	256	32	reftoit	reftoit	NOUN
crl-16592	256	33	e	e	PROPN
crl-16592	256	34	user	user	NOUN
crl-16592	256	35	301	301	NUM
crl-16592	256	36	5.85	5.85	NUM
crl-16592	256	37	1.172	1.172	NUM
crl-16592	256	38	.068	.068	NUM
crl-16592	256	39	.930	.930	NUM
crl-16592	256	40	provider	provider	NOUN
crl-16592	256	41	38	38	NUM
crl-16592	256	42	5.87	5.87	NUM
crl-16592	256	43	1.319	1.319	NUM
crl-16592	256	44	.214	.214	NUM
crl-16592	257	1	p	p	NOUN
crl-16592	257	2	user	user	NOUN
crl-16592	257	3	274	274	NUM
crl-16592	257	4	5.26	5.26	NUM
crl-16592	257	5	1.475	1.475	NUM
crl-16592	257	6	.089	.089	NUM
crl-16592	257	7	.091	.091	NUM
crl-16592	257	8	provider	provider	NOUN
crl-16592	257	9	36	36	NUM
crl-16592	257	10	5.69	5.69	NUM
crl-16592	257	11	1.327	1.327	NUM
crl-16592	257	12	.221	.221	NUM
crl-16592	257	13	g	g	PROPN
crl-16592	257	14	user	user	NOUN
crl-16592	257	15	343	343	NUM
crl-16592	257	16	–	–	PUNCT
crl-16592	257	17	.94	.94	NUM
crl-16592	257	18	2.099	2.099	NUM
crl-16592	257	19	.113	.113	NUM
crl-16592	257	20	.176	.176	NUM
crl-16592	257	21	measuring	measure	VERB
crl-16592	257	22	perceptual	perceptual	NOUN
crl-16592	257	23	(	(	PUNCT
crl-16592	257	24	in)congruence	in)congruence	NOUN
crl-16592	257	25	379	379	NUM
crl-16592	257	26	appendix	appendix	NOUN
crl-16592	257	27	d	d	ADP
crl-16592	257	28	descriptive	descriptive	ADJ
crl-16592	257	29	statistics	statistic	NOUN
crl-16592	257	30	comparing	compare	VERB
crl-16592	257	31	e	e	NOUN
crl-16592	257	32	,	,	PUNCT
crl-16592	257	33	p	p	X
crl-16592	257	34	,	,	PUNCT
crl-16592	257	35	and	and	CCONJ
crl-16592	257	36	g	g	NOUN
crl-16592	257	37	scores	score	NOUN
crl-16592	257	38	between	between	ADP
crl-16592	257	39	service	service	NOUN
crl-16592	257	40	providers	provider	NOUN
crl-16592	257	41	and	and	CCONJ
crl-16592	257	42	service	service	NOUN
crl-16592	257	43	users	user	NOUN
crl-16592	257	44	for	for	ADP
crl-16592	257	45	all	all	DET
crl-16592	257	46	variables	variable	NOUN
crl-16592	257	47	variable	variable	ADJ
crl-16592	257	48	factor	factor	NOUN
crl-16592	257	49	participant	participant	NOUN
crl-16592	257	50	type	type	NOUN
crl-16592	257	51	n	n	PRON
crl-16592	257	52	mean	mean	VERB
crl-16592	257	53	std	std	NOUN
crl-16592	257	54	.	.	PUNCT
crl-16592	258	1	deviation	deviation	NOUN
crl-16592	258	2	std	std	NOUN
crl-16592	258	3	.	.	PUNCT
crl-16592	258	4	error	error	NOUN
crl-16592	258	5	mean	mean	VERB
crl-16592	258	6	sig	sig	NOUN
crl-16592	258	7	.	.	PUNCT
crl-16592	259	1	(	(	PUNCT
crl-16592	259	2	2	2	NUM
crl-16592	259	3	–	–	PUNCT
crl-16592	259	4	tailed	tailed	ADJ
crl-16592	259	5	)	)	PUNCT
crl-16592	259	6	provider	provider	NOUN
crl-16592	259	7	39	39	NUM
crl-16592	259	8	–	–	PUNCT
crl-16592	259	9	.46	.46	NUM
crl-16592	259	10	1.790	1.790	NUM
crl-16592	259	11	.287	.287	NUM
crl-16592	259	12	communication	communication	NOUN
crl-16592	259	13	e	e	NOUN
crl-16592	259	14	user	user	NOUN
crl-16592	259	15	336	336	NUM
crl-16592	259	16	5.93	5.93	NUM
crl-16592	259	17	1.093	1.093	NUM
crl-16592	259	18	.060	.060	NUM
crl-16592	259	19	n	n	CCONJ
crl-16592	259	20	/	/	SYM
crl-16592	259	21	a	a	DET
crl-16592	259	22	provider	provider	NOUN
crl-16592	259	23	n	n	CCONJ
crl-16592	259	24	/	/	SYM
crl-16592	259	25	a	a	DET
crl-16592	259	26	n	n	CCONJ
crl-16592	259	27	/	/	SYM
crl-16592	259	28	a	a	DET
crl-16592	259	29	n	n	NOUN
crl-16592	259	30	/	/	SYM
crl-16592	259	31	a	a	DET
crl-16592	259	32	n	n	NOUN
crl-16592	259	33	/	/	SYM
crl-16592	259	34	a	a	DET
crl-16592	259	35	p	p	NOUN
crl-16592	259	36	user	user	NOUN
crl-16592	259	37	330	330	NUM
crl-16592	259	38	5.69	5.69	NUM
crl-16592	259	39	1.193	1.193	NUM
crl-16592	259	40	.06	.06	NUM
crl-16592	259	41	n	n	CCONJ
crl-16592	259	42	/	/	SYM
crl-16592	259	43	a	a	DET
crl-16592	259	44	provider	provider	NOUN
crl-16592	259	45	n	n	CCONJ
crl-16592	259	46	/	/	SYM
crl-16592	259	47	a	a	PRON
crl-16592	259	48	n	n	CCONJ
crl-16592	259	49	/	/	SYM
crl-16592	259	50	a	a	PRON
crl-16592	259	51	n	n	NOUN
crl-16592	259	52	/	/	SYM
crl-16592	259	53	a	a	DET
crl-16592	259	54	n	n	NOUN
crl-16592	259	55	/	/	SYM
crl-16592	259	56	a	a	DET
crl-16592	259	57	g	g	NOUN
crl-16592	259	58	user	user	NOUN
crl-16592	259	59	343	343	NUM
crl-16592	259	60	–	–	PUNCT
crl-16592	259	61	.33	.33	NUM
crl-16592	259	62	1.315	1.315	NUM
crl-16592	259	63	.071	.071	NUM
crl-16592	259	64	n	n	CCONJ
crl-16592	259	65	/	/	SYM
crl-16592	259	66	a	a	DET
crl-16592	259	67	provider	provider	NOUN
crl-16592	259	68	n	n	CCONJ
crl-16592	259	69	/	/	SYM
crl-16592	259	70	a	a	DET
crl-16592	259	71	n	n	CCONJ
crl-16592	259	72	/	/	SYM
crl-16592	259	73	a	a	DET
crl-16592	259	74	n	n	NOUN
crl-16592	259	75	/	/	SYM
crl-16592	259	76	a	a	DET
crl-16592	259	77	n	n	NOUN
crl-16592	259	78	/	/	SYM
crl-16592	259	79	a	a	DET
crl-16592	259	80	swonlibres	swonlibre	NOUN
crl-16592	259	81	e	e	NOUN
crl-16592	259	82	user	user	NOUN
crl-16592	259	83	321	321	NUM
crl-16592	259	84	5.84	5.84	NUM
crl-16592	259	85	1.192	1.192	NUM
crl-16592	259	86	.067	.067	NUM
crl-16592	259	87	n	n	CCONJ
crl-16592	259	88	/	/	SYM
crl-16592	259	89	a	a	DET
crl-16592	259	90	provider	provider	NOUN
crl-16592	259	91	n	n	CCONJ
crl-16592	259	92	/	/	SYM
crl-16592	259	93	a	a	DET
crl-16592	259	94	n	n	CCONJ
crl-16592	259	95	/	/	SYM
crl-16592	259	96	a	a	DET
crl-16592	259	97	n	n	NOUN
crl-16592	259	98	/	/	SYM
crl-16592	259	99	a	a	DET
crl-16592	259	100	n	n	NOUN
crl-16592	259	101	/	/	SYM
crl-16592	259	102	a	a	DET
crl-16592	259	103	p	p	NOUN
crl-16592	259	104	user	user	NOUN
crl-16592	259	105	308	308	NUM
crl-16592	259	106	5.54	5.54	NUM
crl-16592	259	107	1.332	1.332	NUM
crl-16592	259	108	.076	.076	NUM
crl-16592	259	109	n	n	CCONJ
crl-16592	259	110	/	/	SYM
crl-16592	259	111	a	a	DET
crl-16592	259	112	provider	provider	NOUN
crl-16592	259	113	n	n	CCONJ
crl-16592	259	114	/	/	SYM
crl-16592	259	115	a	a	DET
crl-16592	259	116	n	n	CCONJ
crl-16592	259	117	/	/	SYM
crl-16592	259	118	a	a	DET
crl-16592	259	119	n	n	NOUN
crl-16592	259	120	/	/	SYM
crl-16592	259	121	a	a	DET
crl-16592	259	122	n	n	NOUN
crl-16592	259	123	/	/	SYM
crl-16592	259	124	a	a	DET
crl-16592	259	125	g	g	NOUN
crl-16592	259	126	user	user	NOUN
crl-16592	259	127	343	343	NUM
crl-16592	259	128	–	–	PUNCT
crl-16592	259	129	.49	.49	NUM
crl-16592	259	130	1.598	1.598	NUM
crl-16592	259	131	.086	.086	NUM
crl-16592	259	132	n	n	CCONJ
crl-16592	259	133	/	/	SYM
crl-16592	259	134	a	a	DET
crl-16592	259	135	provider	provider	NOUN
crl-16592	259	136	n	n	CCONJ
crl-16592	259	137	/	/	SYM
crl-16592	259	138	a	a	DET
crl-16592	259	139	n	n	CCONJ
crl-16592	259	140	/	/	SYM
crl-16592	259	141	a	a	DET
crl-16592	259	142	n	n	NOUN
crl-16592	259	143	/	/	SYM
crl-16592	259	144	a	a	DET
crl-16592	259	145	n	n	NOUN
crl-16592	259	146	/	/	SYM
crl-16592	259	147	a	a	DET
crl-16592	259	148	swontechres	swontechre	NOUN
crl-16592	259	149	e	e	X
crl-16592	259	150	user	user	NOUN
crl-16592	259	151	316	316	NUM
crl-16592	259	152	5.87	5.87	NUM
crl-16592	259	153	1.192	1.192	NUM
crl-16592	259	154	.067	.067	NUM
crl-16592	259	155	n	n	CCONJ
crl-16592	259	156	/	/	SYM
crl-16592	259	157	a	a	DET
crl-16592	259	158	provider	provider	NOUN
crl-16592	259	159	n	n	CCONJ
crl-16592	259	160	/	/	SYM
crl-16592	259	161	a	a	DET
crl-16592	259	162	n	n	CCONJ
crl-16592	259	163	/	/	SYM
crl-16592	259	164	a	a	DET
crl-16592	259	165	n	n	NOUN
crl-16592	259	166	/	/	SYM
crl-16592	259	167	a	a	DET
crl-16592	259	168	n	n	NOUN
crl-16592	259	169	/	/	SYM
crl-16592	259	170	a	a	DET
crl-16592	259	171	p	p	NOUN
crl-16592	259	172	user	user	NOUN
crl-16592	259	173	300	300	NUM
crl-16592	259	174	5.41	5.41	NUM
crl-16592	259	175	1.350	1.350	NUM
crl-16592	259	176	.078	.078	NUM
crl-16592	259	177	n	n	CCONJ
crl-16592	259	178	/	/	SYM
crl-16592	259	179	a	a	DET
crl-16592	259	180	provider	provider	NOUN
crl-16592	259	181	n	n	CCONJ
crl-16592	259	182	/	/	SYM
crl-16592	259	183	a	a	DET
crl-16592	259	184	n	n	CCONJ
crl-16592	259	185	/	/	SYM
crl-16592	259	186	a	a	DET
crl-16592	259	187	n	n	NOUN
crl-16592	259	188	/	/	SYM
crl-16592	259	189	a	a	DET
crl-16592	259	190	n	n	NOUN
crl-16592	259	191	/	/	SYM
crl-16592	259	192	a	a	DET
crl-16592	259	193	g	g	NOUN
crl-16592	259	194	user	user	NOUN
crl-16592	259	195	343	343	NUM
crl-16592	259	196	–	–	PUNCT
crl-16592	259	197	.67	.67	NUM
crl-16592	259	198	1.843	1.843	NUM
crl-16592	259	199	.100	.100	NUM
crl-16592	259	200	n	n	CCONJ
crl-16592	259	201	/	/	SYM
crl-16592	259	202	a	a	DET
crl-16592	259	203	provider	provider	NOUN
crl-16592	259	204	n	n	CCONJ
crl-16592	259	205	/	/	SYM
crl-16592	259	206	a	a	DET
crl-16592	259	207	n	n	CCONJ
crl-16592	259	208	/	/	SYM
crl-16592	259	209	a	a	DET
crl-16592	259	210	n	n	NOUN
crl-16592	259	211	/	/	SYM
crl-16592	259	212	a	a	DET
crl-16592	259	213	n	n	NOUN
crl-16592	259	214	/	/	SYM
crl-16592	259	215	a	a	DET
crl-16592	259	216	selfhelplib	selfhelplib	NOUN
crl-16592	259	217	e	e	NOUN
crl-16592	259	218	user	user	NOUN
crl-16592	259	219	302	302	NUM
crl-16592	259	220	5.78	5.78	NUM
crl-16592	259	221	1.178	1.178	NUM
crl-16592	259	222	.068	.068	NUM
crl-16592	259	223	n	n	CCONJ
crl-16592	259	224	/	/	SYM
crl-16592	259	225	a	a	DET
crl-16592	259	226	provider	provider	NOUN
crl-16592	259	227	n	n	CCONJ
crl-16592	259	228	/	/	SYM
crl-16592	259	229	a	a	DET
crl-16592	259	230	n	n	CCONJ
crl-16592	259	231	/	/	SYM
crl-16592	259	232	a	a	DET
crl-16592	259	233	n	n	NOUN
crl-16592	259	234	/	/	SYM
crl-16592	259	235	a	a	DET
crl-16592	259	236	n	n	NOUN
crl-16592	259	237	/	/	SYM
crl-16592	259	238	a	a	DET
crl-16592	259	239	p	p	NOUN
crl-16592	259	240	user	user	NOUN
crl-16592	259	241	283	283	NUM
crl-16592	259	242	5.41	5.41	NUM
crl-16592	259	243	1.350	1.350	NUM
crl-16592	259	244	.080	.080	NUM
crl-16592	259	245	n	n	CCONJ
crl-16592	259	246	/	/	SYM
crl-16592	259	247	a	a	DET
crl-16592	259	248	provider	provider	NOUN
crl-16592	259	249	n	n	CCONJ
crl-16592	259	250	/	/	SYM
crl-16592	259	251	a	a	DET
crl-16592	259	252	n	n	CCONJ
crl-16592	259	253	/	/	SYM
crl-16592	259	254	a	a	DET
crl-16592	259	255	n	n	NOUN
crl-16592	259	256	/	/	SYM
crl-16592	259	257	a	a	DET
crl-16592	259	258	n	n	NOUN
crl-16592	259	259	/	/	SYM
crl-16592	259	260	a	a	DET
crl-16592	259	261	g	g	NOUN
crl-16592	259	262	user	user	NOUN
crl-16592	259	263	343	343	NUM
crl-16592	259	264	–	–	PUNCT
crl-16592	259	265	.63	.63	NUM
crl-16592	259	266	1.840	1.840	NUM
crl-16592	259	267	.099	.099	NUM
crl-16592	259	268	n	n	CCONJ
crl-16592	259	269	/	/	SYM
crl-16592	259	270	a	a	DET
crl-16592	259	271	provider	provider	NOUN
crl-16592	259	272	n	n	CCONJ
crl-16592	259	273	/	/	SYM
crl-16592	259	274	a	a	DET
crl-16592	259	275	n	n	CCONJ
crl-16592	259	276	/	/	SYM
crl-16592	259	277	a	a	DET
crl-16592	259	278	n	n	NOUN
crl-16592	259	279	/	/	SYM
crl-16592	259	280	a	a	DET
crl-16592	259	281	n	n	CCONJ
crl-16592	259	282	/	/	SYM
crl-16592	259	283	a	a	DET
crl-16592	259	284	selfhelptech	selfhelptech	NOUN
crl-16592	259	285	e	e	NOUN
crl-16592	259	286	user	user	NOUN
crl-16592	259	287	307	307	NUM
crl-16592	259	288	5.76	5.76	NUM
crl-16592	259	289	1.247	1.247	NUM
crl-16592	259	290	.071	.071	NUM
crl-16592	259	291	n	n	CCONJ
crl-16592	259	292	/	/	SYM
crl-16592	259	293	a	a	DET
crl-16592	259	294	provider	provider	NOUN
crl-16592	259	295	n	n	CCONJ
crl-16592	259	296	/	/	SYM
crl-16592	259	297	a	a	DET
crl-16592	259	298	n	n	CCONJ
crl-16592	259	299	/	/	SYM
crl-16592	259	300	a	a	DET
crl-16592	259	301	n	n	NOUN
crl-16592	259	302	/	/	SYM
crl-16592	259	303	a	a	DET
crl-16592	259	304	n	n	NOUN
crl-16592	259	305	/	/	SYM
crl-16592	259	306	a	a	DET
crl-16592	259	307	p	p	NOUN
crl-16592	259	308	user	user	NOUN
crl-16592	259	309	292	292	NUM
crl-16592	259	310	5.41	5.41	NUM
crl-16592	259	311	1.368	1.368	NUM
crl-16592	259	312	.080	.080	NUM
crl-16592	259	313	n	n	CCONJ
crl-16592	259	314	/	/	SYM
crl-16592	259	315	a	a	DET
crl-16592	259	316	provider	provider	NOUN
crl-16592	259	317	n	n	CCONJ
crl-16592	259	318	/	/	SYM
crl-16592	259	319	a	a	DET
crl-16592	259	320	n	n	CCONJ
crl-16592	259	321	/	/	SYM
crl-16592	259	322	a	a	DET
crl-16592	259	323	n	n	NOUN
crl-16592	259	324	/	/	SYM
crl-16592	259	325	a	a	DET
crl-16592	259	326	n	n	NOUN
crl-16592	259	327	/	/	SYM
crl-16592	259	328	a	a	DET
crl-16592	259	329	g	g	NOUN
crl-16592	259	330	user	user	NOUN
crl-16592	259	331	343	343	NUM
crl-16592	259	332	–	–	PUNCT
crl-16592	259	333	.55	.55	NUM
crl-16592	259	334	1.773	1.773	NUM
crl-16592	259	335	.096	.096	NUM
crl-16592	259	336	n	n	CCONJ
crl-16592	259	337	/	/	SYM
crl-16592	259	338	a	a	DET
crl-16592	259	339	provider	provider	NOUN
crl-16592	259	340	n	n	CCONJ
crl-16592	259	341	/	/	SYM
crl-16592	259	342	a	a	DET
crl-16592	259	343	n	n	CCONJ
crl-16592	259	344	/	/	SYM
crl-16592	259	345	a	a	PRON
crl-16592	259	346	n	n	NOUN
crl-16592	259	347	/	/	SYM
crl-16592	259	348	a	a	DET
crl-16592	259	349	n	n	NOUN
crl-16592	259	350	/	/	SYM
crl-16592	259	351	a	a	DET
crl-16592	259	352	shlibtech	shlibtech	NOUN
crl-16592	259	353	e	e	NOUN
crl-16592	259	354	user	user	NOUN
crl-16592	259	355	n	n	CCONJ
crl-16592	259	356	/	/	SYM
crl-16592	259	357	a	a	DET
crl-16592	259	358	n	n	CCONJ
crl-16592	259	359	/	/	SYM
crl-16592	259	360	a	a	DET
crl-16592	259	361	n	n	NOUN
crl-16592	259	362	/	/	SYM
crl-16592	259	363	a	a	DET
crl-16592	259	364	n	n	NOUN
crl-16592	259	365	/	/	SYM
crl-16592	259	366	a	a	DET
crl-16592	259	367	n	n	NOUN
crl-16592	259	368	/	/	SYM
crl-16592	259	369	a	a	DET
crl-16592	259	370	provider	provider	NOUN
crl-16592	259	371	37	37	NUM
crl-16592	259	372	5.54	5.54	NUM
crl-16592	259	373	.900	.900	NUM
crl-16592	259	374	.148	.148	NUM
crl-16592	260	1	p	p	NOUN
crl-16592	260	2	user	user	NOUN
crl-16592	260	3	n	n	CCONJ
crl-16592	260	4	/	/	SYM
crl-16592	260	5	a	a	DET
crl-16592	260	6	n	n	CCONJ
crl-16592	260	7	/	/	SYM
crl-16592	260	8	a	a	DET
crl-16592	260	9	n	n	NOUN
crl-16592	260	10	/	/	SYM
crl-16592	260	11	a	a	DET
crl-16592	260	12	n	n	NOUN
crl-16592	260	13	/	/	SYM
crl-16592	260	14	a	a	DET
crl-16592	260	15	n	n	NOUN
crl-16592	260	16	/	/	SYM
crl-16592	260	17	a	a	DET
crl-16592	260	18	provider	provider	NOUN
crl-16592	260	19	34	34	NUM
crl-16592	260	20	5.09	5.09	NUM
crl-16592	260	21	.900	.900	NUM
crl-16592	260	22	.148	.148	NUM
crl-16592	260	23	380	380	NUM
crl-16592	260	24	college	college	PROPN
crl-16592	260	25	&	&	CCONJ
crl-16592	260	26	research	research	PROPN
crl-16592	260	27	libraries	library	NOUN
crl-16592	260	28	march	march	PROPN
crl-16592	260	29	2017	2017	NUM
crl-16592	260	30	appendix	appendix	NOUN
crl-16592	260	31	d	d	ADP
crl-16592	260	32	descriptive	descriptive	ADJ
crl-16592	260	33	statistics	statistic	NOUN
crl-16592	260	34	comparing	compare	VERB
crl-16592	260	35	e	e	NOUN
crl-16592	260	36	,	,	PUNCT
crl-16592	260	37	p	p	X
crl-16592	260	38	,	,	PUNCT
crl-16592	260	39	and	and	CCONJ
crl-16592	260	40	g	g	NOUN
crl-16592	260	41	scores	score	NOUN
crl-16592	260	42	between	between	ADP
crl-16592	260	43	service	service	NOUN
crl-16592	260	44	providers	provider	NOUN
crl-16592	260	45	and	and	CCONJ
crl-16592	260	46	service	service	NOUN
crl-16592	260	47	users	user	NOUN
crl-16592	260	48	for	for	ADP
crl-16592	260	49	all	all	DET
crl-16592	260	50	variables	variable	NOUN
crl-16592	260	51	variable	variable	ADJ
crl-16592	260	52	factor	factor	NOUN
crl-16592	260	53	participant	participant	NOUN
crl-16592	260	54	type	type	NOUN
crl-16592	260	55	n	n	PRON
crl-16592	260	56	mean	mean	VERB
crl-16592	260	57	std	std	NOUN
crl-16592	260	58	.	.	PUNCT
crl-16592	261	1	deviation	deviation	NOUN
crl-16592	261	2	std	std	NOUN
crl-16592	261	3	.	.	PUNCT
crl-16592	261	4	error	error	NOUN
crl-16592	261	5	mean	mean	VERB
crl-16592	261	6	sig	sig	NOUN
crl-16592	261	7	.	.	PUNCT
crl-16592	262	1	(	(	PUNCT
crl-16592	262	2	2	2	NUM
crl-16592	262	3	–	–	PUNCT
crl-16592	262	4	tailed	tailed	ADJ
crl-16592	262	5	)	)	PUNCT
crl-16592	262	6	g	g	PROPN
crl-16592	262	7	user	user	NOUN
crl-16592	262	8	n	n	CCONJ
crl-16592	262	9	/	/	SYM
crl-16592	262	10	a	a	DET
crl-16592	262	11	n	n	CCONJ
crl-16592	262	12	/	/	SYM
crl-16592	262	13	a	a	DET
crl-16592	262	14	n	n	NOUN
crl-16592	262	15	/	/	SYM
crl-16592	262	16	a	a	DET
crl-16592	262	17	n	n	NOUN
crl-16592	262	18	/	/	SYM
crl-16592	262	19	a	a	DET
crl-16592	262	20	n	n	NOUN
crl-16592	262	21	/	/	SYM
crl-16592	262	22	a	a	DET
crl-16592	262	23	provider	provider	NOUN
crl-16592	262	24	39	39	NUM
crl-16592	262	25	–	–	PUNCT
crl-16592	262	26	.82	.82	NUM
crl-16592	262	27	1.876	1.876	NUM
crl-16592	262	28	.300	.300	NUM
crl-16592	262	29	speedrefit	speedrefit	NOUN
crl-16592	262	30	e	e	PROPN
crl-16592	262	31	user	user	NOUN
crl-16592	262	32	n	n	CCONJ
crl-16592	262	33	/	/	SYM
crl-16592	262	34	a	a	DET
crl-16592	262	35	n	n	CCONJ
crl-16592	262	36	/	/	SYM
crl-16592	262	37	a	a	DET
crl-16592	262	38	n	n	NOUN
crl-16592	262	39	/	/	SYM
crl-16592	262	40	a	a	DET
crl-16592	262	41	n	n	NOUN
crl-16592	262	42	/	/	SYM
crl-16592	262	43	a	a	DET
crl-16592	262	44	n	n	NOUN
crl-16592	262	45	/	/	SYM
crl-16592	262	46	a	a	DET
crl-16592	262	47	provider	provider	NOUN
crl-16592	262	48	37	37	NUM
crl-16592	262	49	5.70	5.70	NUM
crl-16592	262	50	1.288	1.288	NUM
crl-16592	262	51	.212	.212	NUM
crl-16592	262	52	p	p	NOUN
crl-16592	262	53	user	user	NOUN
crl-16592	262	54	n	n	CCONJ
crl-16592	262	55	/	/	SYM
crl-16592	262	56	a	a	DET
crl-16592	262	57	n	n	CCONJ
crl-16592	262	58	/	/	SYM
crl-16592	262	59	a	a	DET
crl-16592	262	60	n	n	NOUN
crl-16592	262	61	/	/	SYM
crl-16592	262	62	a	a	DET
crl-16592	262	63	n	n	NOUN
crl-16592	262	64	/	/	SYM
crl-16592	262	65	a	a	DET
crl-16592	262	66	n	n	NOUN
crl-16592	262	67	/	/	SYM
crl-16592	262	68	a	a	DET
crl-16592	262	69	provider	provider	NOUN
crl-16592	262	70	35	35	NUM
crl-16592	262	71	4.77	4.77	NUM
crl-16592	262	72	1.477	1.477	NUM
crl-16592	262	73	.250	.250	NUM
crl-16592	262	74	g	g	PROPN
crl-16592	262	75	user	user	NOUN
crl-16592	262	76	n	n	CCONJ
crl-16592	262	77	/	/	SYM
crl-16592	262	78	a	a	DET
crl-16592	262	79	n	n	CCONJ
crl-16592	262	80	/	/	SYM
crl-16592	262	81	a	a	DET
crl-16592	262	82	n	n	NOUN
crl-16592	262	83	/	/	SYM
crl-16592	262	84	a	a	DET
crl-16592	262	85	n	n	NOUN
crl-16592	262	86	/	/	SYM
crl-16592	262	87	a	a	DET
crl-16592	262	88	n	n	NOUN
crl-16592	262	89	/	/	SYM
crl-16592	262	90	a	a	DET
crl-16592	262	91	provider	provider	NOUN
crl-16592	262	92	39	39	NUM
crl-16592	262	93	–	–	PUNCT
crl-16592	262	94	1.13	1.13	NUM
crl-16592	262	95	1.838	1.838	NUM
crl-16592	262	96	.294	.294	NUM
crl-16592	262	97	*	*	PUNCT
crl-16592	262	98	shaded	shaded	ADJ
crl-16592	262	99	cells	cell	NOUN
crl-16592	262	100	indicate	indicate	VERB
crl-16592	262	101	that	that	SCONJ
crl-16592	262	102	there	there	PRON
crl-16592	262	103	is	be	VERB
crl-16592	262	104	a	a	DET
crl-16592	262	105	statistically	statistically	ADV
crl-16592	262	106	significant	significant	ADJ
crl-16592	262	107	difference	difference	NOUN
crl-16592	262	108	between	between	ADP
crl-16592	262	109	service	service	NOUN
crl-16592	262	110	user	user	NOUN
crl-16592	262	111	and	and	CCONJ
crl-16592	262	112	service	service	NOUN
crl-16592	262	113	provider	provider	NOUN
crl-16592	262	114	responses	response	NOUN
crl-16592	262	115	(	(	PUNCT
crl-16592	262	116	p<0.05	p<0.05	NOUN
crl-16592	262	117	)	)	PUNCT
crl-16592	262	118	.	.	PUNCT
crl-16592	263	1	*	*	PUNCT
crl-16592	263	2	*	*	PUNCT
crl-16592	263	3	difference	difference	NOUN
crl-16592	263	4	between	between	ADP
crl-16592	263	5	service	service	NOUN
crl-16592	263	6	providers	provider	NOUN
crl-16592	263	7	and	and	CCONJ
crl-16592	263	8	service	service	NOUN
crl-16592	263	9	users	user	NOUN
crl-16592	263	10	is	be	AUX
crl-16592	263	11	approaching	approach	VERB
crl-16592	263	12	significance	significance	NOUN
crl-16592	263	13	.	.	PUNCT
crl-16592	264	1	notes	note	NOUN
crl-16592	264	2	1	1	NUM
crl-16592	264	3	.	.	PUNCT
crl-16592	264	4	candice	candice	PROPN
crl-16592	264	5	benjes	benjes	PROPN
crl-16592	264	6	-	-	PUNCT
crl-16592	264	7	small	small	ADJ
crl-16592	264	8	and	and	CCONJ
crl-16592	264	9	elizabeth	elizabeth	PROPN
crl-16592	264	10	kocevar	kocevar	PROPN
crl-16592	264	11	-	-	PUNCT
crl-16592	264	12	weidinger	weidinger	NOUN
crl-16592	264	13	,	,	PUNCT
crl-16592	264	14	“	"	PUNCT
crl-16592	264	15	secrets	secret	NOUN
crl-16592	264	16	to	to	ADP
crl-16592	264	17	successful	successful	ADJ
crl-16592	264	18	mystery	mystery	NOUN
crl-16592	264	19	shopping	shopping	NOUN
crl-16592	264	20	:	:	PUNCT
crl-16592	264	21	a	a	DET
crl-16592	264	22	case	case	NOUN
crl-16592	264	23	study	study	NOUN
crl-16592	264	24	,	,	PUNCT
crl-16592	264	25	”	"	PUNCT
crl-16592	264	26	college	college	PROPN
crl-16592	264	27	&	&	CCONJ
crl-16592	264	28	research	research	PROPN
crl-16592	264	29	libraries	library	NOUN
crl-16592	264	30	news	news	NOUN
crl-16592	264	31	72	72	NUM
crl-16592	264	32	,	,	PUNCT
crl-16592	264	33	no	no	INTJ
crl-16592	264	34	.	.	NOUN
crl-16592	264	35	5	5	NUM
crl-16592	264	36	(	(	PUNCT
crl-16592	264	37	may	may	PROPN
crl-16592	264	38	2011	2011	NUM
crl-16592	264	39	):	):	PUNCT
crl-16592	264	40	274–87	274–87	NUM
crl-16592	264	41	.	.	PUNCT
crl-16592	265	1	2	2	X
crl-16592	265	2	.	.	X
crl-16592	265	3	lynda	lynda	PROPN
crl-16592	265	4	duke	duke	PROPN
crl-16592	265	5	and	and	CCONJ
crl-16592	265	6	andrew	andrew	PROPN
crl-16592	265	7	asher	asher	PROPN
crl-16592	265	8	,	,	PUNCT
crl-16592	265	9	college	college	NOUN
crl-16592	265	10	libraries	library	NOUN
crl-16592	265	11	and	and	CCONJ
crl-16592	265	12	student	student	NOUN
crl-16592	265	13	culture	culture	NOUN
crl-16592	265	14	:	:	PUNCT
crl-16592	265	15	what	what	PRON
crl-16592	265	16	we	we	PRON
crl-16592	265	17	now	now	ADV
crl-16592	265	18	know	know	VERB
crl-16592	265	19	(	(	PUNCT
crl-16592	265	20	chicago	chicago	PROPN
crl-16592	265	21	:	:	PUNCT
crl-16592	265	22	american	american	PROPN
crl-16592	265	23	library	library	PROPN
crl-16592	265	24	association	association	PROPN
crl-16592	265	25	,	,	PUNCT
crl-16592	265	26	2012	2012	NUM
crl-16592	265	27	)	)	PUNCT
crl-16592	265	28	.	.	PUNCT
crl-16592	266	1	3	3	X
crl-16592	266	2	.	.	X
crl-16592	266	3	robert	robert	PROPN
crl-16592	266	4	burns	burns	PROPN
crl-16592	266	5	,	,	PUNCT
crl-16592	266	6	jr	jr	PROPN
crl-16592	266	7	.	.	PROPN
crl-16592	266	8	,	,	PUNCT
crl-16592	266	9	“	"	PUNCT
crl-16592	266	10	a	a	DET
crl-16592	266	11	survey	survey	NOUN
crl-16592	266	12	of	of	ADP
crl-16592	266	13	user	user	NOUN
crl-16592	266	14	attitudes	attitude	NOUN
crl-16592	266	15	toward	toward	ADP
crl-16592	266	16	selected	select	VERB
crl-16592	266	17	services	service	NOUN
crl-16592	266	18	offered	offer	VERB
crl-16592	266	19	by	by	ADP
crl-16592	266	20	the	the	DET
crl-16592	266	21	colorado	colorado	PROPN
crl-16592	266	22	state	state	PROPN
crl-16592	266	23	university	university	PROPN
crl-16592	266	24	libraries	library	NOUN
crl-16592	266	25	,	,	PUNCT
crl-16592	266	26	”	"	PUNCT
crl-16592	266	27	fort	fort	PROPN
crl-16592	266	28	collins	collins	PROPN
crl-16592	266	29	libraries	libraries	PROPN
crl-16592	266	30	,	,	PUNCT
crl-16592	266	31	colorado	colorado	PROPN
crl-16592	266	32	state	state	PROPN
crl-16592	266	33	university	university	PROPN
crl-16592	266	34	(	(	PUNCT
crl-16592	266	35	1973	1973	NUM
crl-16592	266	36	)	)	PUNCT
crl-16592	266	37	;	;	PUNCT
crl-16592	266	38	wyma	wyma	PROPN
crl-16592	266	39	jane	jane	PROPN
crl-16592	266	40	hood	hood	PROPN
crl-16592	266	41	and	and	CCONJ
crl-16592	266	42	monte	monte	PROPN
crl-16592	266	43	james	james	PROPN
crl-16592	266	44	gittings	gittings	PROPN
crl-16592	266	45	,	,	PUNCT
crl-16592	266	46	“	"	PUNCT
crl-16592	266	47	evaluation	evaluation	NOUN
crl-16592	266	48	of	of	ADP
crl-16592	266	49	service	service	NOUN
crl-16592	266	50	at	at	ADP
crl-16592	266	51	the	the	DET
crl-16592	266	52	general	general	ADJ
crl-16592	266	53	reference	reference	NOUN
crl-16592	266	54	desk	desk	NOUN
crl-16592	266	55	,	,	PUNCT
crl-16592	266	56	university	university	NOUN
crl-16592	266	57	of	of	ADP
crl-16592	266	58	oregon	oregon	PROPN
crl-16592	266	59	library	library	PROPN
crl-16592	266	60	,	,	PUNCT
crl-16592	266	61	”	"	PUNCT
crl-16592	266	62	oregon	oregon	PROPN
crl-16592	266	63	university	university	PROPN
crl-16592	266	64	,	,	PUNCT
crl-16592	266	65	eugene	eugene	PROPN
crl-16592	266	66	school	school	NOUN
crl-16592	266	67	of	of	ADP
crl-16592	266	68	librarianship	librarianship	NOUN
crl-16592	266	69	(	(	PUNCT
crl-16592	266	70	1975	1975	NUM
crl-16592	266	71	)	)	PUNCT
crl-16592	266	72	.	.	PUNCT
crl-16592	267	1	4	4	X
crl-16592	267	2	.	.	X
crl-16592	267	3	carolyn	carolyn	PROPN
crl-16592	267	4	jardine	jardine	PROPN
crl-16592	267	5	,	,	PUNCT
crl-16592	267	6	“	"	PUNCT
crl-16592	267	7	maybe	maybe	ADV
crl-16592	267	8	the	the	DET
crl-16592	267	9	55	55	NUM
crl-16592	267	10	%	%	NOUN
crl-16592	267	11	rule	rule	NOUN
crl-16592	267	12	does	do	AUX
crl-16592	267	13	n’t	not	PART
crl-16592	267	14	tell	tell	VERB
crl-16592	267	15	the	the	DET
crl-16592	267	16	whole	whole	ADJ
crl-16592	267	17	story	story	NOUN
crl-16592	267	18	:	:	PUNCT
crl-16592	267	19	a	a	DET
crl-16592	267	20	user	user	NOUN
crl-16592	267	21	-	-	PUNCT
crl-16592	267	22	satisfaction	satisfaction	NOUN
crl-16592	267	23	survey	survey	NOUN
crl-16592	267	24	,	,	PUNCT
crl-16592	267	25	”	"	PUNCT
crl-16592	267	26	college	college	PROPN
crl-16592	267	27	&	&	CCONJ
crl-16592	267	28	research	research	PROPN
crl-16592	267	29	libraries	library	NOUN
crl-16592	267	30	56	56	NUM
crl-16592	267	31	,	,	PUNCT
crl-16592	267	32	no	no	INTJ
crl-16592	267	33	.	.	NOUN
crl-16592	267	34	6	6	NUM
crl-16592	267	35	(	(	PUNCT
crl-16592	267	36	nov	nov	PROPN
crl-16592	267	37	.	.	PROPN
crl-16592	267	38	1995	1995	NUM
crl-16592	267	39	):	):	PUNCT
crl-16592	267	40	477–86	477–86	NUM
crl-16592	267	41	.	.	PUNCT
crl-16592	268	1	5	5	NUM
crl-16592	268	2	.	.	X
crl-16592	268	3	julie	julie	PROPN
crl-16592	268	4	banks	banks	PROPN
crl-16592	268	5	and	and	CCONJ
crl-16592	268	6	carl	carl	PROPN
crl-16592	268	7	pracht	pracht	PROPN
crl-16592	268	8	,	,	PUNCT
crl-16592	268	9	“	"	PUNCT
crl-16592	268	10	reference	reference	NOUN
crl-16592	268	11	desk	desk	NOUN
crl-16592	268	12	staffing	staffing	NOUN
crl-16592	268	13	trends	trend	NOUN
crl-16592	268	14	:	:	PUNCT
crl-16592	268	15	a	a	DET
crl-16592	268	16	survey	survey	NOUN
crl-16592	268	17	,	,	PUNCT
crl-16592	268	18	”	"	PUNCT
crl-16592	268	19	reference	reference	NOUN
crl-16592	268	20	&	&	CCONJ
crl-16592	268	21	user	user	PROPN
crl-16592	268	22	services	service	NOUN
crl-16592	268	23	quarterly	quarterly	ADV
crl-16592	268	24	48	48	NUM
crl-16592	268	25	,	,	PUNCT
crl-16592	268	26	no	no	INTJ
crl-16592	268	27	.	.	NOUN
crl-16592	268	28	1	1	NUM
crl-16592	268	29	(	(	PUNCT
crl-16592	268	30	2008	2008	NUM
crl-16592	268	31	):	):	PUNCT
crl-16592	268	32	54–59	54–59	NUM
crl-16592	268	33	;	;	PUNCT
crl-16592	268	34	laura	laura	PROPN
crl-16592	268	35	boyer	boyer	PROPN
crl-16592	268	36	and	and	CCONJ
crl-16592	268	37	william	william	PROPN
crl-16592	268	38	theimer	theimer	PROPN
crl-16592	268	39	,	,	PUNCT
crl-16592	268	40	jr	jr	PROPN
crl-16592	268	41	.	.	PROPN
crl-16592	268	42	,	,	PUNCT
crl-16592	268	43	“	"	PUNCT
crl-16592	268	44	the	the	DET
crl-16592	268	45	use	use	NOUN
crl-16592	268	46	and	and	CCONJ
crl-16592	268	47	training	training	NOUN
crl-16592	268	48	of	of	ADP
crl-16592	268	49	nonprofessional	nonprofessional	ADJ
crl-16592	268	50	personnel	personnel	NOUN
crl-16592	268	51	at	at	ADP
crl-16592	268	52	reference	reference	NOUN
crl-16592	268	53	desks	desk	NOUN
crl-16592	268	54	in	in	ADP
crl-16592	268	55	selected	select	VERB
crl-16592	268	56	college	college	NOUN
crl-16592	268	57	and	and	CCONJ
crl-16592	268	58	university	university	NOUN
crl-16592	268	59	libraries	library	NOUN
crl-16592	268	60	,	,	PUNCT
crl-16592	268	61	”	"	PUNCT
crl-16592	268	62	college	college	PROPN
crl-16592	268	63	&	&	CCONJ
crl-16592	268	64	research	research	PROPN
crl-16592	268	65	libraries	library	NOUN
crl-16592	268	66	36	36	NUM
crl-16592	268	67	,	,	PUNCT
crl-16592	268	68	no	no	INTJ
crl-16592	268	69	.	.	NOUN
crl-16592	268	70	3	3	NUM
crl-16592	268	71	(	(	PUNCT
crl-16592	268	72	may	may	PROPN
crl-16592	268	73	1975	1975	NUM
crl-16592	268	74	):	):	PUNCT
crl-16592	268	75	193–200	193–200	NUM
crl-16592	268	76	;	;	PUNCT
crl-16592	268	77	andrea	andrea	PROPN
crl-16592	268	78	stanfield	stanfield	PROPN
crl-16592	268	79	and	and	CCONJ
crl-16592	268	80	russell	russell	PROPN
crl-16592	268	81	palmer	palmer	PROPN
crl-16592	268	82	,	,	PUNCT
crl-16592	268	83	“	"	PUNCT
crl-16592	268	84	peer	peer	NOUN
crl-16592	268	85	-	-	PUNCT
crl-16592	268	86	ing	ing	NOUN
crl-16592	268	87	into	into	ADP
crl-16592	268	88	the	the	DET
crl-16592	268	89	information	information	NOUN
crl-16592	268	90	commons	common	NOUN
crl-16592	268	91	:	:	PUNCT
crl-16592	268	92	making	make	VERB
crl-16592	268	93	the	the	DET
crl-16592	268	94	most	most	ADJ
crl-16592	268	95	of	of	ADP
crl-16592	268	96	student	student	NOUN
crl-16592	268	97	assistants	assistant	NOUN
crl-16592	268	98	in	in	ADP
crl-16592	268	99	new	new	ADJ
crl-16592	268	100	library	library	NOUN
crl-16592	268	101	spaces	space	NOUN
crl-16592	268	102	,	,	PUNCT
crl-16592	268	103	”	"	PUNCT
crl-16592	268	104	reference	reference	NOUN
crl-16592	268	105	services	service	NOUN
crl-16592	268	106	review	review	VERB
crl-16592	268	107	38	38	NUM
crl-16592	268	108	,	,	PUNCT
crl-16592	268	109	no	no	INTJ
crl-16592	268	110	.	.	NOUN
crl-16592	268	111	4	4	NUM
crl-16592	268	112	(	(	PUNCT
crl-16592	268	113	2011	2011	NUM
crl-16592	268	114	):	):	PUNCT
crl-16592	268	115	634–46	634–46	NUM
crl-16592	268	116	;	;	PUNCT
crl-16592	268	117	beth	beth	PROPN
crl-16592	268	118	woodard	woodard	PROPN
crl-16592	268	119	,	,	PUNCT
crl-16592	268	120	“	"	PUNCT
crl-16592	268	121	the	the	DET
crl-16592	268	122	effectiveness	effectiveness	NOUN
crl-16592	268	123	of	of	ADP
crl-16592	268	124	an	an	DET
crl-16592	268	125	information	information	NOUN
crl-16592	268	126	desk	desk	NOUN
crl-16592	268	127	staffed	staff	VERB
crl-16592	268	128	by	by	ADP
crl-16592	268	129	graduate	graduate	NOUN
crl-16592	268	130	students	student	NOUN
crl-16592	268	131	and	and	CCONJ
crl-16592	268	132	nonprofessionals	nonprofessional	NOUN
crl-16592	268	133	,	,	PUNCT
crl-16592	268	134	”	"	PUNCT
crl-16592	268	135	college	college	PROPN
crl-16592	268	136	&	&	CCONJ
crl-16592	268	137	research	research	PROPN
crl-16592	268	138	libraries	library	NOUN
crl-16592	268	139	50	50	NUM
crl-16592	268	140	,	,	PUNCT
crl-16592	268	141	no	no	INTJ
crl-16592	268	142	.	.	NOUN
crl-16592	268	143	4	4	NUM
crl-16592	268	144	(	(	PUNCT
crl-16592	268	145	july	july	PROPN
crl-16592	268	146	1989	1989	NUM
crl-16592	268	147	):	):	PUNCT
crl-16592	268	148	455–67	455–67	NUM
crl-16592	268	149	.	.	PUNCT
crl-16592	268	150	6	6	NUM
crl-16592	268	151	.	.	X
crl-16592	268	152	rachel	rachel	PROPN
crl-16592	268	153	applegate	applegate	PROPN
crl-16592	268	154	,	,	PUNCT
crl-16592	268	155	“	"	PUNCT
crl-16592	268	156	whose	whose	DET
crl-16592	268	157	decline	decline	NOUN
crl-16592	268	158	?	?	PUNCT
crl-16592	269	1	which	which	DET
crl-16592	269	2	academic	academic	ADJ
crl-16592	269	3	libraries	library	NOUN
crl-16592	269	4	are	be	AUX
crl-16592	269	5	“	"	PUNCT
crl-16592	269	6	deserted	deserted	ADJ
crl-16592	269	7	”	"	PUNCT
crl-16592	269	8	in	in	ADP
crl-16592	269	9	terms	term	NOUN
crl-16592	269	10	of	of	ADP
crl-16592	269	11	reference	reference	NOUN
crl-16592	269	12	transactions	transaction	NOUN
crl-16592	269	13	?	?	PUNCT
crl-16592	269	14	”	"	PUNCT
crl-16592	269	15	reference	reference	NOUN
crl-16592	269	16	&	&	CCONJ
crl-16592	269	17	user	user	PROPN
crl-16592	269	18	services	service	NOUN
crl-16592	269	19	quarterly	quarterly	ADV
crl-16592	269	20	48	48	NUM
crl-16592	269	21	,	,	PUNCT
crl-16592	269	22	no	no	INTJ
crl-16592	269	23	.	.	NOUN
crl-16592	269	24	2	2	NUM
crl-16592	269	25	(	(	PUNCT
crl-16592	269	26	2008	2008	NUM
crl-16592	269	27	):	):	PUNCT
crl-16592	269	28	176–89	176–89	NUM
crl-16592	269	29	.	.	PUNCT
crl-16592	270	1	7	7	X
crl-16592	270	2	.	.	X
crl-16592	270	3	donald	donald	PROPN
crl-16592	270	4	beagle	beagle	PROPN
crl-16592	270	5	,	,	PUNCT
crl-16592	270	6	“	"	PUNCT
crl-16592	270	7	the	the	DET
crl-16592	270	8	emergent	emergent	ADJ
crl-16592	270	9	information	information	NOUN
crl-16592	270	10	commons	common	NOUN
crl-16592	270	11	:	:	PUNCT
crl-16592	270	12	philosophy	philosophy	NOUN
crl-16592	270	13	,	,	PUNCT
crl-16592	270	14	models	model	NOUN
crl-16592	270	15	and	and	CCONJ
crl-16592	270	16	21st	21st	ADJ
crl-16592	270	17	century	century	NOUN
crl-16592	270	18	learning	learning	NOUN
crl-16592	270	19	paradigms	paradigm	VERB
crl-16592	270	20	,	,	PUNCT
crl-16592	270	21	”	"	PUNCT
crl-16592	270	22	journal	journal	NOUN
crl-16592	270	23	of	of	ADP
crl-16592	270	24	library	library	PROPN
crl-16592	270	25	administration	administration	NOUN
crl-16592	270	26	52	52	NUM
crl-16592	270	27	,	,	PUNCT
crl-16592	270	28	no	no	INTJ
crl-16592	270	29	.	.	NOUN
crl-16592	270	30	6	6	NUM
crl-16592	270	31	(	(	PUNCT
crl-16592	270	32	2012	2012	NUM
crl-16592	270	33	):	):	PUNCT
crl-16592	270	34	518–37	518–37	NUM
crl-16592	270	35	;	;	PUNCT
crl-16592	270	36	stacey	stacey	PROPN
crl-16592	270	37	kimmel	kimmel	PROPN
crl-16592	270	38	-	-	PUNCT
crl-16592	270	39	smith	smith	PROPN
crl-16592	270	40	,	,	PUNCT
crl-16592	270	41	“	"	PUNCT
crl-16592	270	42	ten	ten	NUM
crl-16592	270	43	years	year	NOUN
crl-16592	270	44	after	after	ADP
crl-16592	270	45	:	:	PUNCT
crl-16592	270	46	the	the	DET
crl-16592	270	47	integrated	integrate	VERB
crl-16592	270	48	computing	computing	NOUN
crl-16592	270	49	and	and	CCONJ
crl-16592	270	50	library	library	NOUN
crl-16592	270	51	help	help	NOUN
crl-16592	270	52	desk	desk	NOUN
crl-16592	270	53	at	at	ADP
crl-16592	270	54	lehigh	lehigh	PROPN
crl-16592	270	55	university	university	PROPN
crl-16592	270	56	,	,	PUNCT
crl-16592	270	57	”	"	PUNCT
crl-16592	270	58	internet	internet	NOUN
crl-16592	270	59	reference	reference	NOUN
crl-16592	270	60	services	service	NOUN
crl-16592	270	61	quarterly	quarterly	ADJ
crl-16592	270	62	11	11	NUM
crl-16592	270	63	,	,	PUNCT
crl-16592	270	64	no	no	INTJ
crl-16592	270	65	.	.	NOUN
crl-16592	270	66	3	3	NUM
crl-16592	270	67	(	(	PUNCT
crl-16592	270	68	2006	2006	NUM
crl-16592	270	69	):	):	PUNCT
crl-16592	270	70	35–55	35–55	NUM
crl-16592	270	71	.	.	PUNCT
crl-16592	271	1	8	8	NUM
crl-16592	271	2	.	.	X
crl-16592	271	3	www.educause.edu/.	www.educause.edu/.	PROPN
crl-16592	271	4	9	9	NUM
crl-16592	271	5	.	.	PUNCT
crl-16592	272	1	www.educause.edu/ecar	www.educause.edu/ecar	NOUN
crl-16592	272	2	.	.	PUNCT
crl-16592	273	1	10	10	NUM
crl-16592	273	2	.	.	PUNCT
crl-16592	274	1	ian	ian	PROPN
crl-16592	274	2	hall	hall	PROPN
crl-16592	274	3	,	,	PUNCT
crl-16592	274	4	jessica	jessica	PROPN
crl-16592	274	5	stephens	stephen	NOUN
crl-16592	274	6	,	,	PUNCT
crl-16592	274	7	and	and	CCONJ
crl-16592	274	8	sarah	sarah	PROPN
crl-16592	274	9	kennedy	kennedy	PROPN
crl-16592	274	10	,	,	PUNCT
crl-16592	274	11	“	"	PUNCT
crl-16592	274	12	can	can	AUX
crl-16592	274	13	you	you	PRON
crl-16592	274	14	measure	measure	VERB
crl-16592	274	15	it	it	PRON
crl-16592	274	16	?	?	PUNCT
crl-16592	275	1	the	the	DET
crl-16592	275	2	uk	uk	PROPN
crl-16592	275	3	experience	experience	NOUN
crl-16592	275	4	of	of	ADP
crl-16592	275	5	techqual+	techqual+	NOUN
crl-16592	275	6	,	,	PUNCT
crl-16592	275	7	”	"	PUNCT
crl-16592	275	8	performance	performance	NOUN
crl-16592	275	9	measurement	measurement	NOUN
crl-16592	275	10	&	&	CCONJ
crl-16592	275	11	metrics	metric	NOUN
crl-16592	275	12	15	15	NUM
crl-16592	275	13	,	,	PUNCT
crl-16592	275	14	no	no	INTJ
crl-16592	275	15	.	.	NOUN
crl-16592	275	16	1/2	1/2	NUM
crl-16592	275	17	(	(	PUNCT
crl-16592	275	18	2014	2014	NUM
crl-16592	275	19	):	):	PUNCT
crl-16592	275	20	32–40	32–40	NUM
crl-16592	275	21	;	;	PUNCT
crl-16592	275	22	gail	gail	PROPN
crl-16592	275	23	salaway	salaway	PROPN
crl-16592	275	24	,	,	PUNCT
crl-16592	275	25	judith	judith	PROPN
crl-16592	275	26	borreson	borreson	PROPN
crl-16592	275	27	caruso	caruso	PROPN
crl-16592	275	28	,	,	PUNCT
crl-16592	275	29	and	and	CCONJ
crl-16592	275	30	mark	mark	PROPN
crl-16592	275	31	nelson	nelson	PROPN
crl-16592	275	32	,	,	PUNCT
crl-16592	275	33	“	"	PUNCT
crl-16592	275	34	the	the	DET
crl-16592	275	35	ecar	ecar	ADJ
crl-16592	275	36	study	study	NOUN
crl-16592	275	37	of	of	ADP
crl-16592	275	38	undergraduate	undergraduate	ADJ
crl-16592	275	39	students	student	NOUN
crl-16592	275	40	and	and	CCONJ
crl-16592	275	41	information	information	NOUN
crl-16592	275	42	technology	technology	NOUN
crl-16592	275	43	,	,	PUNCT
crl-16592	275	44	2007	2007	NUM
crl-16592	275	45	,	,	PUNCT
crl-16592	275	46	”	"	PUNCT
crl-16592	275	47	educause	educause	NOUN
crl-16592	275	48	center	center	NOUN
crl-16592	275	49	for	for	ADP
crl-16592	275	50	applied	applied	ADJ
crl-16592	275	51	research	research	NOUN
crl-16592	275	52	(	(	PUNCT
crl-16592	275	53	2007	2007	NUM
crl-16592	275	54	)	)	PUNCT
crl-16592	275	55	,	,	PUNCT
crl-16592	275	56	available	available	ADJ
crl-16592	275	57	online	online	ADV
crl-16592	275	58	at	at	ADP
crl-16592	275	59	https://net	https://net	PROPN
crl-16592	275	60	.	.	PUNCT
crl-16592	276	1	educause.edu/ir/library/pdf/ers0706/rs/ers0706w.pdf	educause.edu/ir/library/pdf/ers0706/rs/ers0706w.pdf	PRON
crl-16592	277	1	[	[	X
crl-16592	277	2	accessed	access	VERB
crl-16592	277	3	2	2	NUM
crl-16592	277	4	february	february	NOUN
crl-16592	277	5	2016	2016	NUM
crl-16592	277	6	]	]	PUNCT
crl-16592	277	7	;	;	PUNCT
crl-16592	277	8	gail	gail	PROPN
crl-16592	277	9	salaway	salaway	PROPN
crl-16592	277	10	,	,	PUNCT
crl-16592	277	11	judith	judith	PROPN
crl-16592	277	12	borreson	borreson	PROPN
crl-16592	277	13	caruso	caruso	PROPN
crl-16592	277	14	,	,	PUNCT
crl-16592	277	15	and	and	CCONJ
crl-16592	277	16	mark	mark	PROPN
crl-16592	277	17	nelson	nelson	PROPN
crl-16592	277	18	,	,	PUNCT
crl-16592	277	19	“	"	PUNCT
crl-16592	277	20	the	the	DET
crl-16592	277	21	ecar	ecar	ADJ
crl-16592	277	22	study	study	NOUN
crl-16592	277	23	of	of	ADP
crl-16592	277	24	undergraduate	undergraduate	ADJ
crl-16592	277	25	students	student	NOUN
crl-16592	277	26	and	and	CCONJ
crl-16592	277	27	information	information	NOUN
crl-16592	277	28	technology	technology	NOUN
crl-16592	277	29	,	,	PUNCT
crl-16592	277	30	2008	2008	NUM
crl-16592	277	31	,	,	PUNCT
crl-16592	277	32	”	"	PUNCT
crl-16592	277	33	educause	educause	NOUN
crl-16592	277	34	center	center	NOUN
crl-16592	277	35	for	for	ADP
crl-16592	277	36	applied	applied	ADJ
crl-16592	277	37	research	research	NOUN
crl-16592	277	38	(	(	PUNCT
crl-16592	277	39	2008	2008	NUM
crl-16592	277	40	)	)	PUNCT
crl-16592	277	41	,	,	PUNCT
crl-16592	277	42	available	available	ADJ
crl-16592	277	43	online	online	ADV
crl-16592	277	44	at	at	ADP
crl-16592	277	45	https://net.educause.edu/ir/library/pdf/ers0808/rs/ers0808w.pdf	https://net.educause.edu/ir/library/pdf/ers0808/rs/ers0808w.pdf	PROPN
crl-16592	277	46	[	[	PUNCT
crl-16592	277	47	accessed	access	VERB
crl-16592	277	48	2	2	NUM
crl-16592	277	49	february	february	NOUN
crl-16592	277	50	2016	2016	NUM
crl-16592	277	51	]	]	PUNCT
crl-16592	277	52	.	.	PUNCT
crl-16592	278	1	11	11	NUM
crl-16592	278	2	.	.	PUNCT
crl-16592	279	1	william	william	PROPN
crl-16592	279	2	doll	doll	PROPN
crl-16592	279	3	,	,	PUNCT
crl-16592	279	4	xiaodong	xiaodong	PROPN
crl-16592	279	5	deng	deng	PROPN
crl-16592	279	6	,	,	PUNCT
crl-16592	279	7	t.s	t.s	PROPN
crl-16592	279	8	.	.	PROPN
crl-16592	279	9	raghunathan	raghunathan	PROPN
crl-16592	279	10	,	,	PUNCT
crl-16592	279	11	gholamreza	gholamreza	NOUN
crl-16592	279	12	torkzadeh	torkzadeh	NOUN
crl-16592	279	13	,	,	PUNCT
crl-16592	279	14	and	and	CCONJ
crl-16592	279	15	weidong	weidong	PROPN
crl-16592	279	16	http://www.educause.edu	http://www.educause.edu	X
crl-16592	280	1	https://www.educause.edu/ecar	https://www.educause.edu/ecar	PROPN
crl-16592	280	2	https://net.educause.edu/ir/library/pdf/ers0706/rs/ers0706w.pdf	https://net.educause.edu/ir/library/pdf/ers0706/rs/ers0706w.pdf	NOUN
crl-16592	280	3	https://net.educause.edu/ir/library/pdf/ers0706/rs/ers0706w.pdf	https://net.educause.edu/ir/library/pdf/ers0706/rs/ers0706w.pdf	NOUN
crl-16592	280	4	https://net.educause.edu/ir/library/pdf/ers0808/rs/ers0808w.pdf	https://net.educause.edu/ir/library/pdf/ers0808/rs/ers0808w.pdf	NOUN
crl-16592	280	5	measuring	measure	VERB
crl-16592	280	6	perceptual	perceptual	NOUN
crl-16592	280	7	(	(	PUNCT
crl-16592	280	8	in)congruence	in)congruence	NOUN
crl-16592	280	9	381	381	NUM
crl-16592	280	10	xia	xia	PROPN
crl-16592	280	11	,	,	PUNCT
crl-16592	280	12	“	"	PUNCT
crl-16592	280	13	the	the	DET
crl-16592	280	14	meaning	meaning	NOUN
crl-16592	280	15	and	and	CCONJ
crl-16592	280	16	measurement	measurement	NOUN
crl-16592	280	17	of	of	ADP
crl-16592	280	18	user	user	NOUN
crl-16592	280	19	satisfaction	satisfaction	NOUN
crl-16592	280	20	:	:	PUNCT
crl-16592	280	21	a	a	DET
crl-16592	280	22	multigroup	multigroup	ADJ
crl-16592	280	23	invariance	invariance	NOUN
crl-16592	280	24	analysis	analysis	NOUN
crl-16592	280	25	of	of	ADP
crl-16592	280	26	the	the	DET
crl-16592	280	27	end	end	NOUN
crl-16592	280	28	-	-	PUNCT
crl-16592	280	29	user	user	NOUN
crl-16592	280	30	computing	computing	NOUN
crl-16592	280	31	satisfaction	satisfaction	NOUN
crl-16592	280	32	instrument	instrument	NOUN
crl-16592	280	33	,	,	PUNCT
crl-16592	280	34	”	"	PUNCT
crl-16592	280	35	journal	journal	NOUN
crl-16592	280	36	of	of	ADP
crl-16592	280	37	management	management	NOUN
crl-16592	280	38	information	information	NOUN
crl-16592	280	39	systems	system	NOUN
crl-16592	280	40	21	21	NUM
crl-16592	280	41	,	,	PUNCT
crl-16592	280	42	no	no	INTJ
crl-16592	280	43	.	.	NOUN
crl-16592	280	44	1	1	NUM
crl-16592	280	45	(	(	PUNCT
crl-16592	280	46	summer	summer	NOUN
crl-16592	280	47	2004	2004	NUM
crl-16592	280	48	):	):	PUNCT
crl-16592	280	49	227–62	227–62	NUM
crl-16592	280	50	;	;	PUNCT
crl-16592	280	51	james	james	PROPN
crl-16592	280	52	mckeen	mckeen	PROPN
crl-16592	280	53	,	,	PUNCT
crl-16592	280	54	tor	tor	PROPN
crl-16592	280	55	guimaraes	guimaraes	PROPN
crl-16592	280	56	,	,	PUNCT
crl-16592	280	57	and	and	CCONJ
crl-16592	280	58	james	james	PROPN
crl-16592	280	59	wetherbe	wetherbe	PROPN
crl-16592	280	60	,	,	PUNCT
crl-16592	280	61	“	"	PUNCT
crl-16592	280	62	the	the	DET
crl-16592	280	63	relationship	relationship	NOUN
crl-16592	280	64	between	between	ADP
crl-16592	280	65	user	user	NOUN
crl-16592	280	66	participation	participation	NOUN
crl-16592	280	67	and	and	CCONJ
crl-16592	280	68	user	user	NOUN
crl-16592	280	69	satisfaction	satisfaction	NOUN
crl-16592	280	70	:	:	PUNCT
crl-16592	280	71	an	an	DET
crl-16592	280	72	investigation	investigation	NOUN
crl-16592	280	73	of	of	ADP
crl-16592	280	74	four	four	NUM
crl-16592	280	75	contingency	contingency	NOUN
crl-16592	280	76	factors	factor	NOUN
crl-16592	280	77	,	,	PUNCT
crl-16592	280	78	”	"	PUNCT
crl-16592	280	79	mis	mis	X
crl-16592	280	80	quarterly	quarterly	ADJ
crl-16592	280	81	18	18	NUM
crl-16592	280	82	,	,	PUNCT
crl-16592	280	83	no	no	INTJ
crl-16592	280	84	.	.	NOUN
crl-16592	280	85	4	4	NUM
crl-16592	280	86	(	(	PUNCT
crl-16592	280	87	dec	dec	PROPN
crl-16592	280	88	.	.	PROPN
crl-16592	280	89	1994	1994	NUM
crl-16592	280	90	):	):	PUNCT
crl-16592	280	91	427–51	427–51	X
crl-16592	280	92	.	.	PROPN
crl-16592	280	93	12	12	NUM
crl-16592	280	94	.	.	PUNCT
crl-16592	281	1	timothy	timothy	PROPN
crl-16592	281	2	chester	chester	PROPN
crl-16592	281	3	,	,	PUNCT
crl-16592	281	4	“	"	PUNCT
crl-16592	281	5	history	history	NOUN
crl-16592	281	6	:	:	PUNCT
crl-16592	281	7	designed	design	VERB
crl-16592	281	8	by	by	ADP
crl-16592	281	9	practitioners	practitioner	NOUN
crl-16592	281	10	,	,	PUNCT
crl-16592	281	11	informed	inform	VERB
crl-16592	281	12	by	by	ADP
crl-16592	281	13	research	research	NOUN
crl-16592	281	14	,	,	PUNCT
crl-16592	281	15	built	build	VERB
crl-16592	281	16	for	for	ADP
crl-16592	281	17	higher	high	ADJ
crl-16592	281	18	education	education	NOUN
crl-16592	281	19	,	,	PUNCT
crl-16592	281	20	”	"	PUNCT
crl-16592	281	21	higher	high	ADJ
crl-16592	281	22	education	education	NOUN
crl-16592	281	23	techqual+	techqual+	PART
crl-16592	281	24	project	project	NOUN
crl-16592	281	25	:	:	PUNCT
crl-16592	281	26	assessment	assessment	NOUN
crl-16592	281	27	,	,	PUNCT
crl-16592	281	28	planning	planning	NOUN
crl-16592	281	29	,	,	PUNCT
crl-16592	281	30	and	and	CCONJ
crl-16592	281	31	continuous	continuous	ADJ
crl-16592	281	32	improvement	improvement	NOUN
crl-16592	281	33	tools	tool	NOUN
crl-16592	281	34	for	for	ADP
crl-16592	281	35	it	it	PRON
crl-16592	281	36	organizations	organization	NOUN
crl-16592	281	37	in	in	ADP
crl-16592	281	38	higher	high	ADJ
crl-16592	281	39	education	education	NOUN
crl-16592	281	40	,	,	PUNCT
crl-16592	281	41	available	available	ADJ
crl-16592	281	42	online	online	ADV
crl-16592	281	43	at	at	ADP
crl-16592	281	44	https://www.techqual	https://www.techqual	PROPN
crl-16592	281	45	.	.	PUNCT
crl-16592	282	1	org	org	PROPN
crl-16592	282	2	/	/	SYM
crl-16592	282	3	docs	docs	PROPN
crl-16592	282	4	/	/	SYM
crl-16592	282	5	about.aspx	about.aspx	NOUN
crl-16592	282	6	[	[	X
crl-16592	282	7	accessed	access	VERB
crl-16592	282	8	31	31	NUM
crl-16592	282	9	august	august	PROPN
crl-16592	282	10	2015	2015	NUM
crl-16592	282	11	]	]	PUNCT
crl-16592	282	12	;	;	PUNCT
crl-16592	282	13	bruce	bruce	PROPN
crl-16592	282	14	thompson	thompson	PROPN
crl-16592	282	15	,	,	PUNCT
crl-16592	282	16	colleen	colleen	PROPN
crl-16592	282	17	cook	cook	PROPN
crl-16592	282	18	,	,	PUNCT
crl-16592	282	19	and	and	CCONJ
crl-16592	282	20	fred	fred	PROPN
crl-16592	282	21	heath	heath	PROPN
crl-16592	282	22	,	,	PUNCT
crl-16592	282	23	“	"	PUNCT
crl-16592	282	24	the	the	DET
crl-16592	282	25	libqual+	libqual+	ADP
crl-16592	282	26	gap	gap	NOUN
crl-16592	282	27	measurement	measurement	NOUN
crl-16592	282	28	model	model	NOUN
crl-16592	282	29	:	:	PUNCT
crl-16592	282	30	the	the	DET
crl-16592	282	31	bad	bad	ADJ
crl-16592	282	32	,	,	PUNCT
crl-16592	282	33	the	the	DET
crl-16592	282	34	ugly	ugly	ADJ
crl-16592	282	35	,	,	PUNCT
crl-16592	282	36	and	and	CCONJ
crl-16592	282	37	the	the	DET
crl-16592	282	38	good	good	NOUN
crl-16592	282	39	of	of	ADP
crl-16592	282	40	gap	gap	NOUN
crl-16592	282	41	measurement	measurement	NOUN
crl-16592	282	42	,	,	PUNCT
crl-16592	282	43	”	"	PUNCT
crl-16592	282	44	performance	performance	NOUN
crl-16592	282	45	measurement	measurement	NOUN
crl-16592	282	46	and	and	CCONJ
crl-16592	282	47	metrics	metric	NOUN
crl-16592	282	48	1	1	NUM
crl-16592	282	49	,	,	PUNCT
crl-16592	282	50	no	no	INTJ
crl-16592	282	51	.	.	NOUN
crl-16592	282	52	3	3	NUM
crl-16592	282	53	(	(	PUNCT
crl-16592	282	54	2000	2000	NUM
crl-16592	282	55	):	):	PUNCT
crl-16592	282	56	165–78	165–78	NOUN
crl-16592	282	57	.	.	PUNCT
crl-16592	283	1	13	13	NUM
crl-16592	283	2	.	.	PUNCT
crl-16592	283	3	james	james	PROPN
crl-16592	283	4	jiang	jiang	PROPN
crl-16592	283	5	,	,	PUNCT
crl-16592	283	6	gary	gary	PROPN
crl-16592	283	7	klein	klein	PROPN
crl-16592	283	8	,	,	PUNCT
crl-16592	283	9	debbie	debbie	PROPN
crl-16592	283	10	tesch	tesch	PROPN
crl-16592	283	11	,	,	PUNCT
crl-16592	283	12	and	and	CCONJ
crl-16592	283	13	hong	hong	PROPN
crl-16592	283	14	-	-	PUNCT
crl-16592	283	15	gee	gee	NOUN
crl-16592	283	16	chen	chen	PROPN
crl-16592	283	17	,	,	PUNCT
crl-16592	283	18	“	"	PUNCT
crl-16592	283	19	closing	close	VERB
crl-16592	283	20	the	the	DET
crl-16592	283	21	user	user	NOUN
crl-16592	283	22	and	and	CCONJ
crl-16592	283	23	provider	provider	NOUN
crl-16592	283	24	service	service	NOUN
crl-16592	283	25	quality	quality	NOUN
crl-16592	283	26	gap	gap	NOUN
crl-16592	283	27	:	:	PUNCT
crl-16592	283	28	a	a	DET
crl-16592	283	29	method	method	NOUN
crl-16592	283	30	for	for	ADP
crl-16592	283	31	measuring	measure	VERB
crl-16592	283	32	service	service	NOUN
crl-16592	283	33	quality	quality	NOUN
crl-16592	283	34	that	that	PRON
crl-16592	283	35	includes	include	VERB
crl-16592	283	36	both	both	CCONJ
crl-16592	283	37	the	the	DET
crl-16592	283	38	user	user	NOUN
crl-16592	283	39	and	and	CCONJ
crl-16592	283	40	is	be	AUX
crl-16592	283	41	service	service	NOUN
crl-16592	283	42	provider	provider	NOUN
crl-16592	283	43	perspectives	perspective	NOUN
crl-16592	283	44	,	,	PUNCT
crl-16592	283	45	”	"	PUNCT
crl-16592	283	46	communications	communication	NOUN
crl-16592	283	47	of	of	ADP
crl-16592	283	48	the	the	DET
crl-16592	283	49	acm	acm	PROPN
crl-16592	283	50	46	46	NUM
crl-16592	283	51	,	,	PUNCT
crl-16592	283	52	no	no	INTJ
crl-16592	283	53	.	.	NOUN
crl-16592	283	54	2	2	NUM
crl-16592	283	55	(	(	PUNCT
crl-16592	283	56	feb	feb	PROPN
crl-16592	283	57	.	.	PROPN
crl-16592	283	58	2003	2003	NUM
crl-16592	283	59	):	):	PUNCT
crl-16592	283	60	72–76	72–76	NUM
crl-16592	283	61	.	.	PUNCT
crl-16592	284	1	14	14	NUM
crl-16592	284	2	.	.	PUNCT
crl-16592	285	1	jiang	jiang	PROPN
crl-16592	285	2	,	,	PUNCT
crl-16592	285	3	klein	klein	PROPN
crl-16592	285	4	,	,	PUNCT
crl-16592	285	5	tesch	tesch	PROPN
crl-16592	285	6	,	,	PUNCT
crl-16592	285	7	chen	chen	PROPN
crl-16592	285	8	,	,	PUNCT
crl-16592	285	9	“	"	PUNCT
crl-16592	285	10	closing	close	VERB
crl-16592	285	11	the	the	DET
crl-16592	285	12	user	user	NOUN
crl-16592	285	13	and	and	CCONJ
crl-16592	285	14	provider	provider	NOUN
crl-16592	285	15	service	service	NOUN
crl-16592	285	16	quality	quality	NOUN
crl-16592	285	17	gap	gap	NOUN
crl-16592	285	18	,	,	PUNCT
crl-16592	285	19	”	"	PUNCT
crl-16592	285	20	73	73	NUM
crl-16592	285	21	.	.	PUNCT
crl-16592	285	22	15	15	NUM
crl-16592	285	23	.	.	PUNCT
crl-16592	286	1	“	"	PUNCT
crl-16592	286	2	general	general	ADJ
crl-16592	286	3	information	information	NOUN
crl-16592	286	4	,	,	PUNCT
crl-16592	286	5	”	"	PUNCT
crl-16592	286	6	libqual+	libqual+	ADP
crl-16592	286	7	:	:	PUNCT
crl-16592	286	8	charting	chart	VERB
crl-16592	286	9	library	library	NOUN
crl-16592	286	10	service	service	NOUN
crl-16592	286	11	quality	quality	NOUN
crl-16592	286	12	,	,	PUNCT
crl-16592	286	13	available	available	ADJ
crl-16592	286	14	online	online	ADV
crl-16592	286	15	at	at	ADP
crl-16592	286	16	https://www.libqual.org/about/about_lq/general_info	https://www.libqual.org/about/about_lq/general_info	NOUN
crl-16592	286	17	[	[	X
crl-16592	286	18	accessed	access	VERB
crl-16592	286	19	31	31	NUM
crl-16592	286	20	august	august	PROPN
crl-16592	286	21	2015	2015	NUM
crl-16592	286	22	]	]	PUNCT
crl-16592	286	23	.	.	PUNCT
crl-16592	287	1	16	16	NUM
crl-16592	287	2	.	.	PUNCT
crl-16592	288	1	colleen	colleen	PROPN
crl-16592	288	2	cook	cook	PROPN
crl-16592	288	3	,	,	PUNCT
crl-16592	288	4	fred	fred	PROPN
crl-16592	288	5	heath	heath	PROPN
crl-16592	288	6	,	,	PUNCT
crl-16592	288	7	and	and	CCONJ
crl-16592	288	8	bruce	bruce	PROPN
crl-16592	288	9	thompson	thompson	PROPN
crl-16592	288	10	,	,	PUNCT
crl-16592	288	11	“	"	PUNCT
crl-16592	288	12	score	score	VERB
crl-16592	288	13	norms	norm	NOUN
crl-16592	288	14	for	for	ADP
crl-16592	288	15	improving	improve	VERB
crl-16592	288	16	library	library	ADJ
crl-16592	288	17	service	service	NOUN
crl-16592	288	18	quality	quality	NOUN
crl-16592	288	19	:	:	PUNCT
crl-16592	288	20	a	a	DET
crl-16592	288	21	libqual+	libqual+	X
crl-16592	288	22	study	study	NOUN
crl-16592	288	23	,	,	PUNCT
crl-16592	288	24	”	"	PUNCT
crl-16592	288	25	portal	portal	ADJ
crl-16592	288	26	:	:	PUNCT
crl-16592	288	27	libraries	library	NOUN
crl-16592	288	28	and	and	CCONJ
crl-16592	288	29	the	the	DET
crl-16592	288	30	academy	academy	NOUN
crl-16592	288	31	2	2	NUM
crl-16592	288	32	,	,	PUNCT
crl-16592	288	33	no	no	INTJ
crl-16592	288	34	.	.	NOUN
crl-16592	288	35	1	1	NUM
crl-16592	288	36	(	(	PUNCT
crl-16592	288	37	jan	jan	PROPN
crl-16592	288	38	.	.	PROPN
crl-16592	288	39	2002	2002	NUM
crl-16592	288	40	):	):	PUNCT
crl-16592	288	41	13–26	13–26	NUM
crl-16592	288	42	;	;	PUNCT
crl-16592	288	43	fred	fred	PROPN
crl-16592	288	44	heath	heath	PROPN
crl-16592	288	45	,	,	PUNCT
crl-16592	288	46	colleen	colleen	PROPN
crl-16592	288	47	cook	cook	PROPN
crl-16592	288	48	,	,	PUNCT
crl-16592	288	49	martha	martha	PROPN
crl-16592	288	50	kyrillidou	kyrillidou	PROPN
crl-16592	288	51	,	,	PUNCT
crl-16592	288	52	and	and	CCONJ
crl-16592	288	53	bruce	bruce	PROPN
crl-16592	288	54	thompson	thompson	PROPN
crl-16592	288	55	,	,	PUNCT
crl-16592	288	56	“	"	PUNCT
crl-16592	288	57	arl	arl	PROPN
crl-16592	288	58	index	index	NOUN
crl-16592	288	59	and	and	CCONJ
crl-16592	288	60	other	other	ADJ
crl-16592	288	61	validity	validity	NOUN
crl-16592	288	62	correlates	correlate	VERB
crl-16592	288	63	of	of	ADP
crl-16592	288	64	libqual+	libqual+	ADP
crl-16592	288	65	scores	score	NOUN
crl-16592	288	66	,	,	PUNCT
crl-16592	288	67	”	"	PUNCT
crl-16592	288	68	portal	portal	ADJ
crl-16592	288	69	:	:	PUNCT
crl-16592	288	70	libraries	library	NOUN
crl-16592	288	71	and	and	CCONJ
crl-16592	288	72	the	the	DET
crl-16592	288	73	academy	academy	NOUN
crl-16592	288	74	2	2	NUM
crl-16592	288	75	,	,	PUNCT
crl-16592	288	76	no	no	INTJ
crl-16592	288	77	.	.	NOUN
crl-16592	288	78	1	1	NUM
crl-16592	288	79	(	(	PUNCT
crl-16592	288	80	jan	jan	PROPN
crl-16592	288	81	.	.	PROPN
crl-16592	288	82	2002	2002	NUM
crl-16592	288	83	):	):	PUNCT
crl-16592	288	84	27–42	27–42	NUM
crl-16592	288	85	;	;	PUNCT
crl-16592	288	86	bruce	bruce	PROPN
crl-16592	288	87	thompson	thompson	PROPN
crl-16592	288	88	,	,	PUNCT
crl-16592	288	89	colleen	colleen	PROPN
crl-16592	288	90	cook	cook	PROPN
crl-16592	288	91	,	,	PUNCT
crl-16592	288	92	and	and	CCONJ
crl-16592	288	93	russel	russel	PROPN
crl-16592	288	94	thompson	thompson	PROPN
crl-16592	288	95	,	,	PUNCT
crl-16592	288	96	“	"	PUNCT
crl-16592	288	97	reliability	reliability	NOUN
crl-16592	288	98	and	and	CCONJ
crl-16592	288	99	structure	structure	NOUN
crl-16592	288	100	of	of	ADP
crl-16592	288	101	libqual+	libqual+	ADP
crl-16592	288	102	scores	score	NOUN
crl-16592	288	103	:	:	PUNCT
crl-16592	288	104	measuring	measure	VERB
crl-16592	288	105	perceived	perceive	VERB
crl-16592	288	106	library	library	NOUN
crl-16592	288	107	service	service	NOUN
crl-16592	288	108	quality	quality	NOUN
crl-16592	288	109	,	,	PUNCT
crl-16592	288	110	”	"	PUNCT
crl-16592	288	111	portal	portal	ADJ
crl-16592	288	112	:	:	PUNCT
crl-16592	288	113	libraries	library	NOUN
crl-16592	288	114	and	and	CCONJ
crl-16592	288	115	the	the	DET
crl-16592	288	116	academy	academy	NOUN
crl-16592	288	117	2	2	NUM
crl-16592	288	118	,	,	PUNCT
crl-16592	288	119	no	no	INTJ
crl-16592	288	120	.	.	NOUN
crl-16592	288	121	1	1	NUM
crl-16592	288	122	(	(	PUNCT
crl-16592	288	123	jan	jan	PROPN
crl-16592	288	124	.	.	PROPN
crl-16592	288	125	2002	2002	NUM
crl-16592	288	126	):	):	PUNCT
crl-16592	289	1	3–12	3–12	NUM
crl-16592	289	2	.	.	PUNCT
crl-16592	290	1	17	17	NUM
crl-16592	290	2	.	.	PUNCT
crl-16592	291	1	jeffrey	jeffrey	PROPN
crl-16592	291	2	edwards	edwards	PROPN
crl-16592	291	3	,	,	PUNCT
crl-16592	291	4	“	"	PUNCT
crl-16592	291	5	the	the	DET
crl-16592	291	6	study	study	NOUN
crl-16592	291	7	of	of	ADP
crl-16592	291	8	congruence	congruence	NOUN
crl-16592	291	9	in	in	ADP
crl-16592	291	10	organizational	organizational	ADJ
crl-16592	291	11	behavior	behavior	NOUN
crl-16592	291	12	research	research	NOUN
crl-16592	291	13	:	:	PUNCT
crl-16592	291	14	critique	critique	NOUN
crl-16592	291	15	and	and	CCONJ
crl-16592	291	16	a	a	DET
crl-16592	291	17	proposed	propose	VERB
crl-16592	291	18	alternative	alternative	NOUN
crl-16592	291	19	,	,	PUNCT
crl-16592	291	20	”	"	PUNCT
crl-16592	291	21	organizational	organizational	ADJ
crl-16592	291	22	behavior	behavior	NOUN
crl-16592	291	23	and	and	CCONJ
crl-16592	291	24	human	human	ADJ
crl-16592	291	25	decision	decision	NOUN
crl-16592	291	26	processes	process	VERB
crl-16592	291	27	58	58	NUM
crl-16592	291	28	(	(	PUNCT
crl-16592	291	29	1994	1994	NUM
crl-16592	291	30	):	):	PUNCT
crl-16592	292	1	51–100	51–100	NUM
crl-16592	292	2	.	.	PUNCT
crl-16592	293	1	18	18	NUM
crl-16592	293	2	.	.	PUNCT
crl-16592	293	3	irene	irene	PROPN
crl-16592	293	4	chew	chew	PROPN
crl-16592	293	5	and	and	CCONJ
crl-16592	293	6	albert	albert	PROPN
crl-16592	293	7	teo	teo	PROPN
crl-16592	293	8	,	,	PUNCT
crl-16592	293	9	“	"	PUNCT
crl-16592	293	10	perceptual	perceptual	ADJ
crl-16592	293	11	differences	difference	NOUN
crl-16592	293	12	between	between	ADP
crl-16592	293	13	recruiters	recruiter	NOUN
crl-16592	293	14	and	and	CCONJ
crl-16592	293	15	students	student	NOUN
crl-16592	293	16	on	on	ADP
crl-16592	293	17	the	the	DET
crl-16592	293	18	importance	importance	NOUN
crl-16592	293	19	of	of	ADP
crl-16592	293	20	applicant	applicant	NOUN
crl-16592	293	21	and	and	CCONJ
crl-16592	293	22	job	job	NOUN
crl-16592	293	23	characteristics	characteristic	NOUN
crl-16592	293	24	:	:	PUNCT
crl-16592	293	25	a	a	DET
crl-16592	293	26	research	research	NOUN
crl-16592	293	27	note	note	NOUN
crl-16592	293	28	based	base	VERB
crl-16592	293	29	on	on	ADP
crl-16592	293	30	evidence	evidence	NOUN
crl-16592	293	31	from	from	ADP
crl-16592	293	32	singapore	singapore	PROPN
crl-16592	293	33	,	,	PUNCT
crl-16592	293	34	”	"	PUNCT
crl-16592	293	35	international	international	ADJ
crl-16592	293	36	journal	journal	NOUN
crl-16592	293	37	of	of	ADP
crl-16592	293	38	human	human	ADJ
crl-16592	293	39	resource	resource	NOUN
crl-16592	293	40	management	management	NOUN
crl-16592	293	41	4	4	NUM
crl-16592	293	42	,	,	PUNCT
crl-16592	293	43	no	no	INTJ
crl-16592	293	44	.	.	NOUN
crl-16592	293	45	1	1	NUM
crl-16592	293	46	(	(	PUNCT
crl-16592	293	47	feb	feb	PROPN
crl-16592	293	48	.	.	PROPN
crl-16592	293	49	1993	1993	NUM
crl-16592	293	50	):	):	PUNCT
crl-16592	293	51	231–40	231–40	NUM
crl-16592	293	52	;	;	PUNCT
crl-16592	293	53	mel	mel	PROPN
crl-16592	293	54	schnake	schnake	PROPN
crl-16592	293	55	,	,	PUNCT
crl-16592	293	56	“	"	PUNCT
crl-16592	293	57	effects	effect	NOUN
crl-16592	293	58	of	of	ADP
crl-16592	293	59	differences	difference	NOUN
crl-16592	293	60	in	in	ADP
crl-16592	293	61	superior	superior	ADJ
crl-16592	293	62	and	and	CCONJ
crl-16592	293	63	subordinate	subordinate	ADJ
crl-16592	293	64	perceptions	perception	NOUN
crl-16592	293	65	of	of	ADP
crl-16592	293	66	superiors	superior	NOUN
crl-16592	293	67	’	’	PART
crl-16592	293	68	communication	communication	NOUN
crl-16592	293	69	practices	practice	NOUN
crl-16592	293	70	,	,	PUNCT
crl-16592	293	71	”	"	PUNCT
crl-16592	293	72	journal	journal	NOUN
crl-16592	293	73	of	of	ADP
crl-16592	293	74	business	business	NOUN
crl-16592	293	75	communication	communication	NOUN
crl-16592	293	76	27	27	NUM
crl-16592	293	77	,	,	PUNCT
crl-16592	293	78	no	no	INTJ
crl-16592	293	79	.	.	NOUN
crl-16592	293	80	1	1	NUM
crl-16592	293	81	(	(	PUNCT
crl-16592	293	82	winter	winter	NOUN
crl-16592	293	83	1990	1990	NUM
crl-16592	293	84	):	):	PUNCT
crl-16592	293	85	37–50	37–50	NUM
crl-16592	293	86	.	.	PUNCT
crl-16592	294	1	19	19	NUM
crl-16592	294	2	.	.	PUNCT
crl-16592	294	3	alexander	alexander	PROPN
crl-16592	294	4	benlian	benlian	PROPN
crl-16592	294	5	,	,	PUNCT
crl-16592	294	6	“	"	PUNCT
crl-16592	294	7	effect	effect	NOUN
crl-16592	294	8	mechanisms	mechanism	NOUN
crl-16592	294	9	of	of	ADP
crl-16592	294	10	perceptual	perceptual	ADJ
crl-16592	294	11	congruence	congruence	NOUN
crl-16592	294	12	between	between	ADP
crl-16592	294	13	information	information	NOUN
crl-16592	294	14	systems	system	NOUN
crl-16592	294	15	professionals	professional	NOUN
crl-16592	294	16	and	and	CCONJ
crl-16592	294	17	users	user	NOUN
crl-16592	294	18	on	on	ADP
crl-16592	294	19	satisfaction	satisfaction	NOUN
crl-16592	294	20	with	with	ADP
crl-16592	294	21	service	service	NOUN
crl-16592	294	22	,	,	PUNCT
crl-16592	294	23	”	"	PUNCT
crl-16592	294	24	journal	journal	NOUN
crl-16592	294	25	of	of	ADP
crl-16592	294	26	management	management	NOUN
crl-16592	294	27	information	information	NOUN
crl-16592	294	28	systems	system	NOUN
crl-16592	294	29	29	29	NUM
crl-16592	294	30	,	,	PUNCT
crl-16592	294	31	no	no	INTJ
crl-16592	294	32	.	.	NOUN
crl-16592	294	33	4	4	NUM
crl-16592	294	34	(	(	PUNCT
crl-16592	294	35	spring	spring	NOUN
crl-16592	294	36	2013	2013	NUM
crl-16592	294	37	):	):	PUNCT
crl-16592	294	38	63–96	63–96	NUM
crl-16592	294	39	;	;	PUNCT
crl-16592	294	40	jiang	jiang	PROPN
crl-16592	294	41	,	,	PUNCT
crl-16592	294	42	klein	klein	PROPN
crl-16592	294	43	,	,	PUNCT
crl-16592	294	44	tesch	tesch	PROPN
crl-16592	294	45	,	,	PUNCT
crl-16592	294	46	chen	chen	PROPN
crl-16592	294	47	,	,	PUNCT
crl-16592	294	48	“	"	PUNCT
crl-16592	294	49	closing	close	VERB
crl-16592	294	50	the	the	DET
crl-16592	294	51	user	user	NOUN
crl-16592	294	52	and	and	CCONJ
crl-16592	294	53	provider	provider	NOUN
crl-16592	294	54	service	service	NOUN
crl-16592	294	55	quality	quality	NOUN
crl-16592	294	56	gap	gap	NOUN
crl-16592	294	57	.	.	PUNCT
crl-16592	294	58	”	"	PUNCT
crl-16592	295	1	20	20	NUM
crl-16592	295	2	.	.	PUNCT
crl-16592	295	3	benlian	benlian	VERB
crl-16592	295	4	,	,	PUNCT
crl-16592	295	5	“	"	PUNCT
crl-16592	295	6	effect	effect	NOUN
crl-16592	295	7	mechanisms	mechanism	NOUN
crl-16592	295	8	of	of	ADP
crl-16592	295	9	perceptual	perceptual	ADJ
crl-16592	295	10	congruence	congruence	NOUN
crl-16592	295	11	,	,	PUNCT
crl-16592	295	12	”	"	PUNCT
crl-16592	295	13	66	66	NUM
crl-16592	295	14	.	.	PUNCT
crl-16592	296	1	21	21	NUM
crl-16592	296	2	.	.	PUNCT
crl-16592	297	1	thompson	thompson	PROPN
crl-16592	297	2	,	,	PUNCT
crl-16592	297	3	cook	cook	NOUN
crl-16592	297	4	,	,	PUNCT
crl-16592	297	5	heath	heath	PROPN
crl-16592	297	6	,	,	PUNCT
crl-16592	297	7	“	"	PUNCT
crl-16592	297	8	the	the	DET
crl-16592	297	9	libqual+	libqual+	ADP
crl-16592	297	10	gap	gap	NOUN
crl-16592	297	11	measurement	measurement	NOUN
crl-16592	297	12	model	model	PROPN
crl-16592	297	13	.	.	PUNCT
crl-16592	297	14	”	"	PUNCT
crl-16592	298	1	22	22	NUM
crl-16592	298	2	.	.	PUNCT
crl-16592	299	1	colleen	colleen	PROPN
crl-16592	299	2	cook	cook	PROPN
crl-16592	299	3	,	,	PUNCT
crl-16592	299	4	fred	fred	PROPN
crl-16592	299	5	heath	heath	PROPN
crl-16592	299	6	,	,	PUNCT
crl-16592	299	7	and	and	CCONJ
crl-16592	299	8	bruce	bruce	PROPN
crl-16592	299	9	thompson	thompson	PROPN
crl-16592	299	10	,	,	PUNCT
crl-16592	299	11	“	"	PUNCT
crl-16592	299	12	libqual+	libqual+	ADP
crl-16592	299	13	,	,	PUNCT
crl-16592	299	14	spring	spring	NOUN
crl-16592	299	15	2004	2004	NUM
crl-16592	299	16	survey	survey	NOUN
crl-16592	299	17	:	:	PUNCT
crl-16592	299	18	illinois	illinois	PROPN
crl-16592	299	19	wesleyan	wesleyan	PROPN
crl-16592	299	20	university	university	PROPN
crl-16592	299	21	.	.	PUNCT
crl-16592	299	22	”	"	PUNCT
crl-16592	300	1	23	23	NUM
crl-16592	300	2	.	.	PUNCT
crl-16592	301	1	brian	brian	PROPN
crl-16592	301	2	detlor	detlor	PROPN
crl-16592	301	3	and	and	CCONJ
crl-16592	301	4	kathryn	kathryn	PROPN
crl-16592	301	5	ball	ball	PROPN
crl-16592	301	6	,	,	PUNCT
crl-16592	301	7	“	"	PUNCT
crl-16592	301	8	getting	get	VERB
crl-16592	301	9	more	more	ADJ
crl-16592	301	10	value	value	NOUN
crl-16592	301	11	from	from	ADP
crl-16592	301	12	the	the	DET
crl-16592	301	13	libqual+	libqual+	X
crl-16592	301	14	survey	survey	NOUN
crl-16592	301	15	:	:	PUNCT
crl-16592	301	16	the	the	DET
crl-16592	301	17	merits	merit	NOUN
crl-16592	301	18	of	of	ADP
crl-16592	301	19	qualitative	qualitative	ADJ
crl-16592	301	20	analysis	analysis	NOUN
crl-16592	301	21	and	and	CCONJ
crl-16592	301	22	importance	importance	NOUN
crl-16592	301	23	-	-	PUNCT
crl-16592	301	24	satisfaction	satisfaction	NOUN
crl-16592	301	25	matrices	matrix	NOUN
crl-16592	301	26	in	in	ADP
crl-16592	301	27	assessing	assess	VERB
crl-16592	301	28	library	library	ADJ
crl-16592	301	29	patron	patron	NOUN
crl-16592	301	30	comments	comment	NOUN
crl-16592	301	31	,	,	PUNCT
crl-16592	301	32	”	"	PUNCT
crl-16592	301	33	college	college	PROPN
crl-16592	301	34	&	&	CCONJ
crl-16592	301	35	research	research	PROPN
crl-16592	301	36	libraries	library	NOUN
crl-16592	301	37	76	76	NUM
crl-16592	301	38	,	,	PUNCT
crl-16592	301	39	no	no	INTJ
crl-16592	301	40	.	.	NOUN
crl-16592	301	41	6	6	NUM
crl-16592	301	42	(	(	PUNCT
crl-16592	301	43	sept	sept	PROPN
crl-16592	301	44	.	.	PROPN
crl-16592	301	45	2015	2015	NUM
crl-16592	301	46	):	):	PUNCT
crl-16592	301	47	796–810	796–810	NUM
crl-16592	301	48	.	.	X
crl-16592	302	1	24	24	NUM
crl-16592	302	2	.	.	PUNCT
crl-16592	303	1	crystal	crystal	PROPN
crl-16592	303	2	boyce	boyce	PROPN
crl-16592	303	3	,	,	PUNCT
crl-16592	303	4	“	"	PUNCT
crl-16592	303	5	secret	secret	ADJ
crl-16592	303	6	shopping	shopping	NOUN
crl-16592	303	7	as	as	ADP
crl-16592	303	8	user	user	NOUN
crl-16592	303	9	experience	experience	NOUN
crl-16592	303	10	assessment	assessment	NOUN
crl-16592	303	11	tool	tool	NOUN
crl-16592	303	12	,	,	PUNCT
crl-16592	303	13	”	"	PUNCT
crl-16592	303	14	public	public	ADJ
crl-16592	303	15	services	service	NOUN
crl-16592	303	16	quarterly	quarterly	ADV
crl-16592	303	17	11	11	NUM
crl-16592	303	18	,	,	PUNCT
crl-16592	303	19	no	no	INTJ
crl-16592	303	20	.	.	NOUN
crl-16592	303	21	4	4	NUM
crl-16592	303	22	(	(	PUNCT
crl-16592	303	23	autumn	autumn	NOUN
crl-16592	303	24	2015	2015	NUM
crl-16592	303	25	)	)	PUNCT
crl-16592	303	26	.	.	PUNCT
crl-16592	304	1	https://www.techqual.org/docs/about.aspx	https://www.techqual.org/docs/about.aspx	X
crl-16592	305	1	https://www.techqual.org/docs/about.aspx	https://www.techqual.org/docs/about.aspx	INTJ
crl-16592	305	2	https://www.libqual.org/about/about_lq/general_info	https://www.libqual.org/about/about_lq/general_info	NOUN