id	sid	tid	token	lemma	pos
crl-16641	1	1	459	459	NUM
crl-16641	1	2	journey	journey	NOUN
crl-16641	1	3	mapping	map	VERB
crl-16641	1	4	the	the	DET
crl-16641	1	5	user	user	NOUN
crl-16641	1	6	experience	experience	PROPN
crl-16641	1	7	sue	sue	PROPN
crl-16641	1	8	samson	samson	PROPN
crl-16641	1	9	,	,	PUNCT
crl-16641	1	10	kim	kim	PROPN
crl-16641	1	11	granath	granath	NOUN
crl-16641	1	12	,	,	PUNCT
crl-16641	1	13	and	and	CCONJ
crl-16641	1	14	adrienne	adrienne	PROPN
crl-16641	1	15	alger	alger	PROPN
crl-16641	1	16	*	*	PROPN
crl-16641	1	17	this	this	DET
crl-16641	1	18	journey	journey	NOUN
crl-16641	1	19	-	-	PUNCT
crl-16641	1	20	mapping	mapping	NOUN
crl-16641	1	21	pilot	pilot	NOUN
crl-16641	1	22	study	study	NOUN
crl-16641	1	23	was	be	AUX
crl-16641	1	24	designed	design	VERB
crl-16641	1	25	to	to	PART
crl-16641	1	26	determine	determine	VERB
crl-16641	1	27	whether	whether	SCONJ
crl-16641	1	28	journey	journey	NOUN
crl-16641	1	29	mapping	mapping	NOUN
crl-16641	1	30	is	be	AUX
crl-16641	1	31	an	an	DET
crl-16641	1	32	effective	effective	ADJ
crl-16641	1	33	method	method	NOUN
crl-16641	1	34	to	to	PART
crl-16641	1	35	enhance	enhance	VERB
crl-16641	1	36	the	the	DET
crl-16641	1	37	student	student	NOUN
crl-16641	1	38	experience	experience	NOUN
crl-16641	1	39	of	of	ADP
crl-16641	1	40	using	use	VERB
crl-16641	1	41	the	the	DET
crl-16641	1	42	library	library	NOUN
crl-16641	1	43	by	by	ADP
crl-16641	1	44	assessing	assess	VERB
crl-16641	1	45	our	our	PRON
crl-16641	1	46	services	service	NOUN
crl-16641	1	47	from	from	ADP
crl-16641	1	48	their	their	PRON
crl-16641	1	49	point	point	NOUN
crl-16641	1	50	of	of	ADP
crl-16641	1	51	view	view	NOUN
crl-16641	1	52	.	.	PUNCT
crl-16641	2	1	journey	journey	NOUN
crl-16641	2	2	mapping	mapping	NOUN
crl-16641	2	3	plots	plot	VERB
crl-16641	2	4	a	a	DET
crl-16641	2	5	process	process	NOUN
crl-16641	2	6	or	or	CCONJ
crl-16641	2	7	service	service	NOUN
crl-16641	2	8	to	to	PART
crl-16641	2	9	produce	produce	VERB
crl-16641	2	10	a	a	DET
crl-16641	2	11	visual	visual	ADJ
crl-16641	2	12	representation	representation	NOUN
crl-16641	2	13	of	of	ADP
crl-16641	2	14	a	a	DET
crl-16641	2	15	library	library	ADJ
crl-16641	2	16	transaction	transaction	NOUN
crl-16641	2	17	—	—	PUNCT
crl-16641	2	18	from	from	ADP
crl-16641	2	19	the	the	DET
crl-16641	2	20	point	point	NOUN
crl-16641	2	21	at	at	ADP
crl-16641	2	22	which	which	PRON
crl-16641	2	23	the	the	DET
crl-16641	2	24	student	student	NOUN
crl-16641	2	25	accesses	access	VERB
crl-16641	2	26	a	a	DET
crl-16641	2	27	service	service	NOUN
crl-16641	2	28	to	to	ADP
crl-16641	2	29	its	its	PRON
crl-16641	2	30	final	final	ADJ
crl-16641	2	31	resolution	resolution	NOUN
crl-16641	2	32	.	.	PUNCT
crl-16641	3	1	service	service	NOUN
crl-16641	3	2	scenarios	scenario	NOUN
crl-16641	3	3	are	be	AUX
crl-16641	3	4	identified	identify	VERB
crl-16641	3	5	,	,	PUNCT
crl-16641	3	6	and	and	CCONJ
crl-16641	3	7	maps	map	NOUN
crl-16641	3	8	are	be	AUX
crl-16641	3	9	produced	produce	VERB
crl-16641	3	10	that	that	PRON
crl-16641	3	11	reflect	reflect	VERB
crl-16641	3	12	the	the	DET
crl-16641	3	13	journey	journey	NOUN
crl-16641	3	14	from	from	ADP
crl-16641	3	15	the	the	DET
crl-16641	3	16	student	student	NOUN
crl-16641	3	17	’s	’s	PART
crl-16641	3	18	point	point	NOUN
crl-16641	3	19	of	of	ADP
crl-16641	3	20	view	view	NOUN
crl-16641	3	21	.	.	PUNCT
crl-16641	4	1	the	the	DET
crl-16641	4	2	student	student	NOUN
crl-16641	4	3	map	map	NOUN
crl-16641	4	4	is	be	AUX
crl-16641	4	5	then	then	ADV
crl-16641	4	6	compared	compare	VERB
crl-16641	4	7	to	to	ADP
crl-16641	4	8	an	an	DET
crl-16641	4	9	“	"	PUNCT
crl-16641	4	10	ideal	ideal	ADJ
crl-16641	4	11	”	"	PUNCT
crl-16641	4	12	journey	journey	NOUN
crl-16641	4	13	,	,	PUNCT
crl-16641	4	14	and	and	CCONJ
crl-16641	4	15	the	the	DET
crl-16641	4	16	differences	difference	NOUN
crl-16641	4	17	are	be	AUX
crl-16641	4	18	used	use	VERB
crl-16641	4	19	to	to	PART
crl-16641	4	20	explore	explore	VERB
crl-16641	4	21	changes	change	NOUN
crl-16641	4	22	that	that	PRON
crl-16641	4	23	would	would	AUX
crl-16641	4	24	improve	improve	VERB
crl-16641	4	25	the	the	DET
crl-16641	4	26	service	service	NOUN
crl-16641	4	27	experience	experience	NOUN
crl-16641	4	28	.	.	PUNCT
crl-16641	5	1	the	the	DET
crl-16641	5	2	phrase	phrase	NOUN
crl-16641	5	3	“	"	PUNCT
crl-16641	5	4	the	the	DET
crl-16641	5	5	customer	customer	NOUN
crl-16641	5	6	is	be	AUX
crl-16641	5	7	always	always	ADV
crl-16641	5	8	right	right	ADJ
crl-16641	5	9	”	"	PUNCT
crl-16641	5	10	was	be	AUX
crl-16641	5	11	originally	originally	ADV
crl-16641	5	12	used	use	VERB
crl-16641	5	13	in	in	ADP
crl-16641	5	14	1909	1909	NUM
crl-16641	5	15	by	by	ADP
crl-16641	5	16	the	the	DET
crl-16641	5	17	founder	founder	NOUN
crl-16641	5	18	of	of	ADP
crl-16641	5	19	selfridges	selfridges	PROPN
crl-16641	5	20	department	department	NOUN
crl-16641	5	21	store	store	NOUN
crl-16641	5	22	in	in	ADP
crl-16641	5	23	london	london	PROPN
crl-16641	5	24	.	.	PUNCT
crl-16641	6	1	it	it	PRON
crl-16641	6	2	is	be	AUX
crl-16641	6	3	typically	typically	ADV
crl-16641	6	4	used	use	VERB
crl-16641	6	5	by	by	ADP
crl-16641	6	6	businesses	business	NOUN
crl-16641	6	7	to	to	PART
crl-16641	6	8	describe	describe	VERB
crl-16641	6	9	a	a	DET
crl-16641	6	10	service	service	NOUN
crl-16641	6	11	ecology	ecology	NOUN
crl-16641	6	12	designed	design	VERB
crl-16641	6	13	to	to	PART
crl-16641	6	14	convince	convince	VERB
crl-16641	6	15	customers	customer	NOUN
crl-16641	6	16	that	that	SCONJ
crl-16641	6	17	they	they	PRON
crl-16641	6	18	will	will	AUX
crl-16641	6	19	get	get	VERB
crl-16641	6	20	good	good	ADJ
crl-16641	6	21	service	service	NOUN
crl-16641	6	22	and	and	CCONJ
crl-16641	6	23	to	to	PART
crl-16641	6	24	empower	empower	VERB
crl-16641	6	25	employees	employee	NOUN
crl-16641	6	26	to	to	PART
crl-16641	6	27	give	give	VERB
crl-16641	6	28	customers	customer	NOUN
crl-16641	6	29	the	the	DET
crl-16641	6	30	service	service	NOUN
crl-16641	6	31	they	they	PRON
crl-16641	6	32	expect	expect	VERB
crl-16641	6	33	.	.	PUNCT
crl-16641	7	1	a	a	DET
crl-16641	7	2	century	century	NOUN
crl-16641	7	3	later	later	ADV
crl-16641	7	4	,	,	PUNCT
crl-16641	7	5	academic	academic	ADJ
crl-16641	7	6	institutions	institution	NOUN
crl-16641	7	7	are	be	AUX
crl-16641	7	8	rethinking	rethink	VERB
crl-16641	7	9	higher	high	ADJ
crl-16641	7	10	education	education	NOUN
crl-16641	7	11	in	in	ADP
crl-16641	7	12	terms	term	NOUN
crl-16641	7	13	of	of	ADP
crl-16641	7	14	students	student	NOUN
crl-16641	7	15	as	as	ADP
crl-16641	7	16	valued	value	VERB
crl-16641	7	17	customers	customer	NOUN
crl-16641	7	18	.	.	PUNCT
crl-16641	8	1	in	in	ADP
crl-16641	8	2	the	the	DET
crl-16641	8	3	case	case	NOUN
crl-16641	8	4	of	of	ADP
crl-16641	8	5	both	both	DET
crl-16641	8	6	business	business	NOUN
crl-16641	8	7	and	and	CCONJ
crl-16641	8	8	academia	academia	NOUN
crl-16641	8	9	,	,	PUNCT
crl-16641	8	10	using	use	VERB
crl-16641	8	11	a	a	DET
crl-16641	8	12	service	service	NOUN
crl-16641	8	13	lens	lens	NOUN
crl-16641	8	14	to	to	PART
crl-16641	8	15	rethink	rethink	VERB
crl-16641	8	16	and	and	CCONJ
crl-16641	8	17	redesign	redesign	VERB
crl-16641	8	18	operations	operation	NOUN
crl-16641	8	19	provides	provide	VERB
crl-16641	8	20	a	a	DET
crl-16641	8	21	distinct	distinct	ADJ
crl-16641	8	22	methodology	methodology	NOUN
crl-16641	8	23	to	to	PART
crl-16641	8	24	enhance	enhance	VERB
crl-16641	8	25	the	the	DET
crl-16641	8	26	user	user	NOUN
crl-16641	8	27	experience	experience	NOUN
crl-16641	8	28	.	.	PUNCT
crl-16641	9	1	in	in	ADP
crl-16641	9	2	academic	academic	ADJ
crl-16641	9	3	libraries	library	NOUN
crl-16641	9	4	,	,	PUNCT
crl-16641	9	5	good	good	ADJ
crl-16641	9	6	service	service	NOUN
crl-16641	9	7	assessment	assessment	NOUN
crl-16641	9	8	takes	take	VERB
crl-16641	9	9	the	the	DET
crl-16641	9	10	time	time	NOUN
crl-16641	9	11	to	to	PART
crl-16641	9	12	identify	identify	VERB
crl-16641	9	13	the	the	DET
crl-16641	9	14	sequence	sequence	NOUN
crl-16641	9	15	users	user	NOUN
crl-16641	9	16	must	must	AUX
crl-16641	9	17	experience	experience	VERB
crl-16641	9	18	to	to	PART
crl-16641	9	19	accomplish	accomplish	VERB
crl-16641	9	20	essential	essential	ADJ
crl-16641	9	21	library	library	NOUN
crl-16641	9	22	activities	activity	NOUN
crl-16641	9	23	that	that	PRON
crl-16641	9	24	meet	meet	VERB
crl-16641	9	25	their	their	PRON
crl-16641	9	26	research	research	NOUN
crl-16641	9	27	and	and	CCONJ
crl-16641	9	28	learning	learning	NOUN
crl-16641	9	29	needs	need	NOUN
crl-16641	9	30	.	.	PUNCT
crl-16641	10	1	librarians	librarian	NOUN
crl-16641	10	2	can	can	AUX
crl-16641	10	3	use	use	VERB
crl-16641	10	4	this	this	DET
crl-16641	10	5	knowledge	knowledge	NOUN
crl-16641	10	6	to	to	PART
crl-16641	10	7	inform	inform	VERB
crl-16641	10	8	changes	change	NOUN
crl-16641	10	9	that	that	PRON
crl-16641	10	10	most	most	ADV
crl-16641	10	11	effectively	effectively	ADV
crl-16641	10	12	improve	improve	VERB
crl-16641	10	13	those	those	DET
crl-16641	10	14	customer	customer	NOUN
crl-16641	10	15	experiences	experience	NOUN
crl-16641	10	16	.	.	PUNCT
crl-16641	11	1	academic	academic	ADJ
crl-16641	11	2	libraries	library	NOUN
crl-16641	11	3	develop	develop	VERB
crl-16641	11	4	services	service	NOUN
crl-16641	11	5	and	and	CCONJ
crl-16641	11	6	collections	collection	NOUN
crl-16641	11	7	to	to	PART
crl-16641	11	8	serve	serve	VERB
crl-16641	11	9	their	their	PRON
crl-16641	11	10	primary	primary	ADJ
crl-16641	11	11	constituencies	constituency	NOUN
crl-16641	11	12	of	of	ADP
crl-16641	11	13	students	student	NOUN
crl-16641	11	14	,	,	PUNCT
crl-16641	11	15	faculty	faculty	NOUN
crl-16641	11	16	,	,	PUNCT
crl-16641	11	17	and	and	CCONJ
crl-16641	11	18	staff	staff	NOUN
crl-16641	11	19	.	.	PUNCT
crl-16641	12	1	students	student	NOUN
crl-16641	12	2	often	often	ADV
crl-16641	12	3	enter	enter	VERB
crl-16641	12	4	the	the	DET
crl-16641	12	5	library	library	NOUN
crl-16641	12	6	physically	physically	ADV
crl-16641	12	7	or	or	CCONJ
crl-16641	12	8	via	via	ADP
crl-16641	12	9	the	the	DET
crl-16641	12	10	library	library	ADJ
crl-16641	12	11	website	website	NOUN
crl-16641	12	12	with	with	ADP
crl-16641	12	13	an	an	DET
crl-16641	12	14	assignment	assignment	NOUN
crl-16641	12	15	at	at	ADP
crl-16641	12	16	hand	hand	NOUN
crl-16641	12	17	and	and	CCONJ
crl-16641	12	18	the	the	DET
crl-16641	12	19	need	need	NOUN
crl-16641	12	20	for	for	ADP
crl-16641	12	21	relevant	relevant	ADJ
crl-16641	12	22	information	information	NOUN
crl-16641	12	23	and	and	CCONJ
crl-16641	12	24	resources	resource	NOUN
crl-16641	12	25	within	within	ADP
crl-16641	12	26	a	a	DET
crl-16641	12	27	critical	critical	ADJ
crl-16641	12	28	timeframe	timeframe	NOUN
crl-16641	12	29	.	.	PUNCT
crl-16641	13	1	faculty	faculty	NOUN
crl-16641	13	2	and	and	CCONJ
crl-16641	13	3	staff	staff	NOUN
crl-16641	13	4	need	need	VERB
crl-16641	13	5	library	library	ADJ
crl-16641	13	6	resources	resource	NOUN
crl-16641	13	7	primarily	primarily	ADV
crl-16641	13	8	for	for	ADP
crl-16641	13	9	instruction	instruction	NOUN
crl-16641	13	10	,	,	PUNCT
crl-16641	13	11	research	research	NOUN
crl-16641	13	12	,	,	PUNCT
crl-16641	13	13	or	or	CCONJ
crl-16641	13	14	grant	grant	VERB
crl-16641	13	15	writing	writing	NOUN
crl-16641	13	16	and	and	CCONJ
crl-16641	13	17	face	face	VERB
crl-16641	13	18	similar	similar	ADJ
crl-16641	13	19	time	time	NOUN
crl-16641	13	20	constraints	constraint	NOUN
crl-16641	13	21	.	.	PUNCT
crl-16641	14	1	these	these	DET
crl-16641	14	2	library	library	NOUN
crl-16641	14	3	users	user	NOUN
crl-16641	14	4	encounter	encounter	VERB
crl-16641	14	5	a	a	DET
crl-16641	14	6	service	service	NOUN
crl-16641	14	7	ecology	ecology	NOUN
crl-16641	14	8	that	that	PRON
crl-16641	14	9	encompasses	encompass	VERB
crl-16641	14	10	a	a	DET
crl-16641	14	11	combination	combination	NOUN
crl-16641	14	12	of	of	ADP
crl-16641	14	13	personnel	personnel	NOUN
crl-16641	14	14	,	,	PUNCT
crl-16641	14	15	policies	policy	NOUN
crl-16641	14	16	,	,	PUNCT
crl-16641	14	17	and	and	CCONJ
crl-16641	14	18	complexities	complexity	NOUN
crl-16641	14	19	of	of	ADP
crl-16641	14	20	both	both	CCONJ
crl-16641	14	21	physical	physical	ADJ
crl-16641	14	22	and	and	CCONJ
crl-16641	14	23	internet	internet	NOUN
crl-16641	14	24	access	access	NOUN
crl-16641	14	25	.	.	PUNCT
crl-16641	15	1	one	one	NUM
crl-16641	15	2	method	method	NOUN
crl-16641	15	3	of	of	ADP
crl-16641	15	4	assessing	assess	VERB
crl-16641	15	5	library	library	ADJ
crl-16641	15	6	services	service	NOUN
crl-16641	15	7	and	and	CCONJ
crl-16641	15	8	access	access	NOUN
crl-16641	15	9	is	be	AUX
crl-16641	15	10	journey	journey	NOUN
crl-16641	15	11	mapping	mapping	NOUN
crl-16641	15	12	,	,	PUNCT
crl-16641	15	13	also	also	ADV
crl-16641	15	14	called	call	VERB
crl-16641	15	15	service	service	NOUN
crl-16641	15	16	blueprinting	blueprinting	NOUN
crl-16641	15	17	,	,	PUNCT
crl-16641	15	18	a	a	DET
crl-16641	15	19	methodology	methodology	NOUN
crl-16641	15	20	that	that	PRON
crl-16641	15	21	uses	use	VERB
crl-16641	15	22	library	library	NOUN
crl-16641	15	23	experiences	experience	NOUN
crl-16641	15	24	and	and	CCONJ
crl-16641	15	25	touchpoints	touchpoint	NOUN
crl-16641	15	26	at	at	ADP
crl-16641	15	27	which	which	PRON
crl-16641	15	28	a	a	DET
crl-16641	15	29	student	student	NOUN
crl-16641	15	30	comes	come	VERB
crl-16641	15	31	into	into	ADP
crl-16641	15	32	contact	contact	NOUN
crl-16641	15	33	with	with	ADP
crl-16641	15	34	the	the	DET
crl-16641	15	35	service.1	service.1	PROPN
crl-16641	15	36	the	the	DET
crl-16641	15	37	use	use	NOUN
crl-16641	15	38	of	of	ADP
crl-16641	15	39	journey	journey	NOUN
crl-16641	15	40	mapping	mapping	NOUN
crl-16641	15	41	is	be	AUX
crl-16641	15	42	*	*	PUNCT
crl-16641	15	43	 	 	SPACE
crl-16641	15	44	sue	sue	PROPN
crl-16641	15	45	samson	samson	NOUN
crl-16641	15	46	is	be	AUX
crl-16641	15	47	library	library	ADJ
crl-16641	15	48	instruction	instruction	NOUN
crl-16641	15	49	coordinator	coordinator	NOUN
crl-16641	15	50	,	,	PUNCT
crl-16641	15	51	kim	kim	PROPN
crl-16641	15	52	granath	granath	NOUN
crl-16641	15	53	is	be	AUX
crl-16641	15	54	head	head	NOUN
crl-16641	15	55	of	of	ADP
crl-16641	15	56	information	information	NOUN
crl-16641	15	57	and	and	CCONJ
crl-16641	15	58	research	research	NOUN
crl-16641	15	59	services	service	NOUN
crl-16641	15	60	division	division	NOUN
crl-16641	15	61	,	,	PUNCT
crl-16641	15	62	and	and	CCONJ
crl-16641	15	63	adrienne	adrienne	PROPN
crl-16641	15	64	alger	alger	PROPN
crl-16641	15	65	is	be	AUX
crl-16641	15	66	elearning	elearne	VERB
crl-16641	15	67	and	and	CCONJ
crl-16641	15	68	instructional	instructional	ADJ
crl-16641	15	69	technology	technology	NOUN
crl-16641	15	70	librarian	librarian	NOUN
crl-16641	15	71	,	,	PUNCT
crl-16641	15	72	all	all	PRON
crl-16641	15	73	in	in	ADP
crl-16641	15	74	mansfield	mansfield	PROPN
crl-16641	15	75	library	library	NOUN
crl-16641	15	76	at	at	ADP
crl-16641	15	77	university	university	PROPN
crl-16641	15	78	of	of	ADP
crl-16641	15	79	montana	montana	PROPN
crl-16641	15	80	;	;	PUNCT
crl-16641	15	81	e	e	X
crl-16641	15	82	-	-	NOUN
crl-16641	15	83	mail	mail	NOUN
crl-16641	15	84	:	:	PUNCT
crl-16641	16	1	sue.samson@umontana.edu	sue.samson@umontana.edu	PROPN
crl-16641	16	2	,	,	PUNCT
crl-16641	16	3	kim.granath@umontana.edu	kim.granath@umontana.edu	PROPN
crl-16641	16	4	,	,	PUNCT
crl-16641	16	5	adrienne	adrienne	PROPN
crl-16641	16	6	.	.	PUNCT
crl-16641	17	1	alger@umontana.edu	alger@umontana.edu	PROPN
crl-16641	17	2	.	.	PUNCT
crl-16641	18	1	©	©	PROPN
crl-16641	18	2	2017	2017	NUM
crl-16641	18	3	sue	sue	NOUN
crl-16641	18	4	samson	samson	PROPN
crl-16641	18	5	,	,	PUNCT
crl-16641	18	6	kim	kim	PROPN
crl-16641	18	7	granath	granath	NOUN
crl-16641	18	8	,	,	PUNCT
crl-16641	18	9	and	and	CCONJ
crl-16641	18	10	adrienne	adrienne	PROPN
crl-16641	18	11	alger	alger	PROPN
crl-16641	18	12	,	,	PUNCT
crl-16641	18	13	attribution	attribution	NOUN
crl-16641	18	14	-	-	PUNCT
crl-16641	18	15	noncommercial	noncommercial	ADJ
crl-16641	18	16	(	(	PUNCT
crl-16641	18	17	http://creativecommons.org/licenses/by-nc/4.0/	http://creativecommons.org/licenses/by-nc/4.0/	NOUN
crl-16641	18	18	)	)	PUNCT
crl-16641	18	19	cc	cc	NOUN
crl-16641	18	20	by	by	ADP
crl-16641	18	21	-	-	PUNCT
crl-16641	18	22	nc	nc	PROPN
crl-16641	18	23	.	.	PROPN
crl-16641	18	24	doi:10.5860	doi:10.5860	PROPN
crl-16641	18	25	/	/	SYM
crl-16641	18	26	crl.78.4.459	crl.78.4.459	NOUN
crl-16641	18	27	460	460	NUM
crl-16641	18	28	college	college	PROPN
crl-16641	18	29	&	&	CCONJ
crl-16641	18	30	research	research	PROPN
crl-16641	18	31	libraries	library	NOUN
crl-16641	18	32	may	may	AUX
crl-16641	18	33	2017	2017	NUM
crl-16641	18	34	based	base	VERB
crl-16641	18	35	on	on	ADP
crl-16641	18	36	an	an	DET
crl-16641	18	37	innovative	innovative	ADJ
crl-16641	18	38	approach	approach	NOUN
crl-16641	18	39	to	to	PART
crl-16641	18	40	rethink	rethink	VERB
crl-16641	18	41	higher	high	ADJ
crl-16641	18	42	education	education	NOUN
crl-16641	18	43	recently	recently	ADV
crl-16641	18	44	reported	report	VERB
crl-16641	18	45	from	from	ADP
crl-16641	18	46	the	the	DET
crl-16641	18	47	center	center	NOUN
crl-16641	18	48	for	for	ADP
crl-16641	18	49	american	american	ADJ
crl-16641	18	50	progress.2	progress.2	PROPN
crl-16641	18	51	this	this	DET
crl-16641	18	52	study	study	NOUN
crl-16641	18	53	examines	examine	VERB
crl-16641	18	54	a	a	DET
crl-16641	18	55	new	new	ADJ
crl-16641	18	56	way	way	NOUN
crl-16641	18	57	of	of	ADP
crl-16641	18	58	viewing	view	VERB
crl-16641	18	59	the	the	DET
crl-16641	18	60	academic	academic	ADJ
crl-16641	18	61	library	library	NOUN
crl-16641	18	62	experience	experience	NOUN
crl-16641	18	63	,	,	PUNCT
crl-16641	18	64	one	one	NUM
crl-16641	18	65	that	that	PRON
crl-16641	18	66	reimagines	reimagine	VERB
crl-16641	18	67	educational	educational	ADJ
crl-16641	18	68	offerings	offering	NOUN
crl-16641	18	69	and	and	CCONJ
crl-16641	18	70	services	service	NOUN
crl-16641	18	71	from	from	ADP
crl-16641	18	72	the	the	DET
crl-16641	18	73	student	student	NOUN
crl-16641	18	74	’s	’s	PART
crl-16641	18	75	point	point	NOUN
crl-16641	18	76	of	of	ADP
crl-16641	18	77	view	view	NOUN
crl-16641	18	78	.	.	PUNCT
crl-16641	19	1	researchers	researcher	NOUN
crl-16641	19	2	partnered	partner	VERB
crl-16641	19	3	with	with	ADP
crl-16641	19	4	students	student	NOUN
crl-16641	19	5	to	to	PART
crl-16641	19	6	learn	learn	VERB
crl-16641	19	7	about	about	ADP
crl-16641	19	8	and	and	CCONJ
crl-16641	19	9	eliminate	eliminate	VERB
crl-16641	19	10	student	student	NOUN
crl-16641	19	11	pain	pain	NOUN
crl-16641	19	12	points	point	NOUN
crl-16641	19	13	at	at	ADP
crl-16641	19	14	the	the	DET
crl-16641	19	15	library	library	NOUN
crl-16641	19	16	as	as	SCONJ
crl-16641	19	17	they	they	PRON
crl-16641	19	18	navigate	navigate	VERB
crl-16641	19	19	their	their	PRON
crl-16641	19	20	academic	academic	ADJ
crl-16641	19	21	careers	career	NOUN
crl-16641	19	22	.	.	PUNCT
crl-16641	20	1	working	work	VERB
crl-16641	20	2	with	with	ADP
crl-16641	20	3	library	library	ADJ
crl-16641	20	4	staff	staff	NOUN
crl-16641	20	5	,	,	PUNCT
crl-16641	20	6	another	another	DET
crl-16641	20	7	goal	goal	NOUN
crl-16641	20	8	of	of	ADP
crl-16641	20	9	the	the	DET
crl-16641	20	10	project	project	NOUN
crl-16641	20	11	was	be	AUX
crl-16641	20	12	to	to	PART
crl-16641	20	13	embed	embed	VERB
crl-16641	20	14	the	the	DET
crl-16641	20	15	recognition	recognition	NOUN
crl-16641	20	16	of	of	ADP
crl-16641	20	17	fail	fail	ADJ
crl-16641	20	18	points	point	NOUN
crl-16641	20	19	automatically	automatically	ADV
crl-16641	20	20	into	into	ADP
crl-16641	20	21	our	our	PRON
crl-16641	20	22	processes	process	NOUN
crl-16641	20	23	.	.	PUNCT
crl-16641	21	1	literature	literature	NOUN
crl-16641	21	2	review	review	VERB
crl-16641	21	3	journey	journey	NOUN
crl-16641	21	4	mapping	mapping	NOUN
crl-16641	21	5	and	and	CCONJ
crl-16641	21	6	service	service	NOUN
crl-16641	21	7	blueprinting	blueprinting	NOUN
crl-16641	21	8	have	have	AUX
crl-16641	21	9	been	be	AUX
crl-16641	21	10	used	use	VERB
crl-16641	21	11	in	in	ADP
crl-16641	21	12	medicine3	medicine3	PROPN
crl-16641	21	13	and	and	CCONJ
crl-16641	21	14	business4	business4	PROPN
crl-16641	21	15	for	for	ADP
crl-16641	21	16	many	many	ADJ
crl-16641	21	17	years	year	NOUN
crl-16641	21	18	as	as	ADP
crl-16641	21	19	a	a	DET
crl-16641	21	20	model	model	NOUN
crl-16641	21	21	for	for	ADP
crl-16641	21	22	analyzing	analyze	VERB
crl-16641	21	23	customer	customer	NOUN
crl-16641	21	24	pathways	pathway	NOUN
crl-16641	21	25	to	to	PART
crl-16641	21	26	identify	identify	VERB
crl-16641	21	27	difficulties	difficulty	NOUN
crl-16641	21	28	in	in	ADP
crl-16641	21	29	service	service	NOUN
crl-16641	21	30	provision	provision	NOUN
crl-16641	21	31	.	.	PUNCT
crl-16641	22	1	a	a	DET
crl-16641	22	2	broad	broad	ADJ
crl-16641	22	3	view	view	NOUN
crl-16641	22	4	of	of	ADP
crl-16641	22	5	using	use	VERB
crl-16641	22	6	service	service	NOUN
crl-16641	22	7	blueprinting	blueprinting	NOUN
crl-16641	22	8	to	to	PART
crl-16641	22	9	rethink	rethink	VERB
crl-16641	22	10	higher	high	ADJ
crl-16641	22	11	education	education	NOUN
crl-16641	22	12	is	be	AUX
crl-16641	22	13	summarized	summarize	VERB
crl-16641	22	14	by	by	ADP
crl-16641	22	15	ostrom	ostrom	PROPN
crl-16641	22	16	et	et	PROPN
crl-16641	22	17	al	al	PROPN
crl-16641	22	18	.	.	PROPN
crl-16641	23	1	in	in	ADP
crl-16641	23	2	2011	2011	NUM
crl-16641	23	3	,	,	PUNCT
crl-16641	23	4	who	who	PRON
crl-16641	23	5	focus	focus	VERB
crl-16641	23	6	on	on	ADP
crl-16641	23	7	the	the	DET
crl-16641	23	8	idea	idea	NOUN
crl-16641	23	9	of	of	ADP
crl-16641	23	10	a	a	DET
crl-16641	23	11	service	service	NOUN
crl-16641	23	12	lens	lens	NOUN
crl-16641	23	13	that	that	PRON
crl-16641	23	14	views	view	VERB
crl-16641	23	15	students	student	NOUN
crl-16641	23	16	as	as	ADP
crl-16641	23	17	customers	customer	NOUN
crl-16641	23	18	and	and	CCONJ
crl-16641	23	19	state	state	NOUN
crl-16641	23	20	:	:	PUNCT
crl-16641	23	21	“	"	PUNCT
crl-16641	23	22	…	…	PUNCT
crl-16641	23	23	the	the	DET
crl-16641	23	24	student	student	NOUN
crl-16641	23	25	experience	experience	NOUN
crl-16641	23	26	becomes	become	VERB
crl-16641	23	27	the	the	DET
crl-16641	23	28	central	central	ADJ
crl-16641	23	29	focus	focus	NOUN
crl-16641	23	30	upon	upon	SCONJ
crl-16641	23	31	which	which	PRON
crl-16641	23	32	the	the	DET
crl-16641	23	33	structure	structure	NOUN
crl-16641	23	34	,	,	PUNCT
crl-16641	23	35	capabilities	capability	NOUN
crl-16641	23	36	,	,	PUNCT
crl-16641	23	37	and	and	CCONJ
crl-16641	23	38	resources	resource	NOUN
crl-16641	23	39	of	of	ADP
crl-16641	23	40	higher	high	ADJ
crl-16641	23	41	education	education	NOUN
crl-16641	23	42	institutions	institution	NOUN
crl-16641	23	43	are	be	AUX
crl-16641	23	44	brought	bring	VERB
crl-16641	23	45	to	to	PART
crl-16641	23	46	bear	bear	VERB
crl-16641	23	47	and	and	CCONJ
crl-16641	23	48	aligned	align	VERB
crl-16641	23	49	.	.	PUNCT
crl-16641	24	1	”5	”5	PUNCT
crl-16641	25	1	they	they	PRON
crl-16641	25	2	emphasize	emphasize	VERB
crl-16641	25	3	that	that	SCONJ
crl-16641	25	4	this	this	DET
crl-16641	25	5	technique	technique	NOUN
crl-16641	25	6	facilitates	facilitate	VERB
crl-16641	25	7	collaboration	collaboration	NOUN
crl-16641	25	8	among	among	ADP
crl-16641	25	9	stakeholders	stakeholder	NOUN
crl-16641	25	10	,	,	PUNCT
crl-16641	25	11	highlights	highlight	VERB
crl-16641	25	12	the	the	DET
crl-16641	25	13	physical	physical	ADJ
crl-16641	25	14	evidence	evidence	NOUN
crl-16641	25	15	that	that	PRON
crl-16641	25	16	exists	exist	VERB
crl-16641	25	17	from	from	ADP
crl-16641	25	18	the	the	DET
crl-16641	25	19	customer	customer	NOUN
crl-16641	25	20	’s	’s	PART
crl-16641	25	21	point	point	NOUN
crl-16641	25	22	of	of	ADP
crl-16641	25	23	view	view	NOUN
crl-16641	25	24	,	,	PUNCT
crl-16641	25	25	and	and	CCONJ
crl-16641	25	26	incorporates	incorporate	VERB
crl-16641	25	27	students	student	NOUN
crl-16641	25	28	as	as	ADP
crl-16641	25	29	co	co	NOUN
crl-16641	25	30	-	-	NOUN
crl-16641	25	31	creators	creator	NOUN
crl-16641	25	32	in	in	ADP
crl-16641	25	33	their	their	PRON
crl-16641	25	34	education	education	NOUN
crl-16641	25	35	.	.	PUNCT
crl-16641	26	1	specifically	specifically	ADV
crl-16641	26	2	,	,	PUNCT
crl-16641	26	3	they	they	PRON
crl-16641	26	4	use	use	VERB
crl-16641	26	5	two	two	NUM
crl-16641	26	6	examples	example	NOUN
crl-16641	26	7	to	to	PART
crl-16641	26	8	show	show	VERB
crl-16641	26	9	how	how	SCONJ
crl-16641	26	10	blueprinting	blueprinting	NOUN
crl-16641	26	11	can	can	AUX
crl-16641	26	12	be	be	AUX
crl-16641	26	13	useful	useful	ADJ
crl-16641	26	14	in	in	ADP
crl-16641	26	15	higher	high	ADJ
crl-16641	26	16	education	education	NOUN
crl-16641	26	17	:	:	PUNCT
crl-16641	26	18	the	the	DET
crl-16641	26	19	redesign	redesign	NOUN
crl-16641	26	20	of	of	ADP
crl-16641	26	21	a	a	DET
crl-16641	26	22	course	course	NOUN
crl-16641	26	23	from	from	ADP
crl-16641	26	24	face	face	NOUN
crl-16641	26	25	-	-	PUNCT
crl-16641	26	26	to	to	ADP
crl-16641	26	27	-	-	PUNCT
crl-16641	26	28	face	face	NOUN
crl-16641	26	29	to	to	ADP
crl-16641	26	30	online	online	NOUN
crl-16641	26	31	and	and	CCONJ
crl-16641	26	32	the	the	DET
crl-16641	26	33	elimination	elimination	NOUN
crl-16641	26	34	of	of	ADP
crl-16641	26	35	pain	pain	NOUN
crl-16641	26	36	points	point	NOUN
crl-16641	26	37	in	in	ADP
crl-16641	26	38	the	the	DET
crl-16641	26	39	financial	financial	ADJ
crl-16641	26	40	aid	aid	NOUN
crl-16641	26	41	process	process	NOUN
crl-16641	26	42	.	.	PUNCT
crl-16641	27	1	with	with	ADP
crl-16641	27	2	a	a	DET
crl-16641	27	3	focus	focus	NOUN
crl-16641	27	4	specifically	specifically	ADV
crl-16641	27	5	on	on	ADP
crl-16641	27	6	academic	academic	ADJ
crl-16641	27	7	libraries	library	NOUN
crl-16641	27	8	,	,	PUNCT
crl-16641	27	9	marquez	marquez	PROPN
crl-16641	27	10	and	and	CCONJ
crl-16641	27	11	downey	downey	PROPN
crl-16641	27	12	present	present	VERB
crl-16641	27	13	an	an	DET
crl-16641	27	14	excellent	excellent	ADJ
crl-16641	27	15	introduction	introduction	NOUN
crl-16641	27	16	to	to	ADP
crl-16641	27	17	service	service	NOUN
crl-16641	27	18	design	design	NOUN
crl-16641	27	19	as	as	ADP
crl-16641	27	20	a	a	DET
crl-16641	27	21	holistic	holistic	ADJ
crl-16641	27	22	assessment	assessment	NOUN
crl-16641	27	23	methodology	methodology	NOUN
crl-16641	27	24	of	of	ADP
crl-16641	27	25	library	library	NOUN
crl-16641	27	26	services.6	services.6	PROPN
crl-16641	27	27	importantly	importantly	ADV
crl-16641	27	28	,	,	PUNCT
crl-16641	27	29	service	service	NOUN
crl-16641	27	30	design	design	NOUN
crl-16641	27	31	is	be	AUX
crl-16641	27	32	a	a	DET
crl-16641	27	33	cocreative	cocreative	ADJ
crl-16641	27	34	and	and	CCONJ
crl-16641	27	35	user	user	NOUN
crl-16641	27	36	-	-	PUNCT
crl-16641	27	37	centered	center	VERB
crl-16641	27	38	approach	approach	NOUN
crl-16641	27	39	to	to	ADP
crl-16641	27	40	understanding	understanding	NOUN
crl-16641	27	41	and	and	CCONJ
crl-16641	27	42	refining	refining	NOUN
crl-16641	27	43	services	service	NOUN
crl-16641	27	44	.	.	PUNCT
crl-16641	28	1	its	its	PRON
crl-16641	28	2	toolkit	toolkit	NOUN
crl-16641	28	3	includes	include	VERB
crl-16641	28	4	ethnography	ethnography	NOUN
crl-16641	28	5	,	,	PUNCT
crl-16641	28	6	cocreation	cocreation	NOUN
crl-16641	28	7	,	,	PUNCT
crl-16641	28	8	journey	journey	NOUN
crl-16641	28	9	maps	map	NOUN
crl-16641	28	10	,	,	PUNCT
crl-16641	28	11	and	and	CCONJ
crl-16641	28	12	blueprinting	blueprint	VERB
crl-16641	28	13	with	with	ADP
crl-16641	28	14	an	an	DET
crl-16641	28	15	emphasis	emphasis	NOUN
crl-16641	28	16	on	on	ADP
crl-16641	28	17	the	the	DET
crl-16641	28	18	entire	entire	ADJ
crl-16641	28	19	ecology	ecology	NOUN
crl-16641	28	20	of	of	ADP
crl-16641	28	21	the	the	DET
crl-16641	28	22	delivery	delivery	NOUN
crl-16641	28	23	of	of	ADP
crl-16641	28	24	service	service	NOUN
crl-16641	28	25	.	.	PUNCT
crl-16641	29	1	its	its	PRON
crl-16641	29	2	central	central	ADJ
crl-16641	29	3	purpose	purpose	NOUN
crl-16641	29	4	is	be	AUX
crl-16641	29	5	to	to	PART
crl-16641	29	6	serve	serve	VERB
crl-16641	29	7	users	user	NOUN
crl-16641	29	8	based	base	VERB
crl-16641	29	9	on	on	ADP
crl-16641	29	10	the	the	DET
crl-16641	29	11	perspective	perspective	NOUN
crl-16641	29	12	of	of	ADP
crl-16641	29	13	the	the	DET
crl-16641	29	14	user	user	NOUN
crl-16641	29	15	and	and	CCONJ
crl-16641	29	16	how	how	SCONJ
crl-16641	29	17	services	service	NOUN
crl-16641	29	18	interconnect	interconnect	VERB
crl-16641	29	19	as	as	ADP
crl-16641	29	20	a	a	DET
crl-16641	29	21	whole	whole	NOUN
crl-16641	29	22	.	.	PUNCT
crl-16641	30	1	several	several	ADJ
crl-16641	30	2	recent	recent	ADJ
crl-16641	30	3	studies	study	NOUN
crl-16641	30	4	adapt	adapt	VERB
crl-16641	30	5	the	the	DET
crl-16641	30	6	use	use	NOUN
crl-16641	30	7	of	of	ADP
crl-16641	30	8	journey	journey	NOUN
crl-16641	30	9	mapping	mapping	NOUN
crl-16641	30	10	or	or	CCONJ
crl-16641	30	11	service	service	NOUN
crl-16641	30	12	blueprinting	blueprinting	NOUN
crl-16641	30	13	in	in	ADP
crl-16641	30	14	academic	academic	ADJ
crl-16641	30	15	libraries	library	NOUN
crl-16641	30	16	.	.	PUNCT
crl-16641	31	1	with	with	ADP
crl-16641	31	2	the	the	DET
crl-16641	31	3	introduction	introduction	NOUN
crl-16641	31	4	in	in	ADP
crl-16641	31	5	the	the	DET
crl-16641	31	6	united	united	ADJ
crl-16641	31	7	kingdom	kingdom	NOUN
crl-16641	31	8	of	of	ADP
crl-16641	31	9	the	the	DET
crl-16641	31	10	customer	customer	NOUN
crl-16641	31	11	service	service	PROPN
crl-16641	31	12	excellence	excellence	PROPN
crl-16641	31	13	standard	standard	NOUN
crl-16641	31	14	in	in	ADP
crl-16641	31	15	2010	2010	NUM
crl-16641	31	16	,	,	PUNCT
crl-16641	31	17	many	many	ADJ
crl-16641	31	18	u.k	u.k	PROPN
crl-16641	31	19	.	.	PROPN
crl-16641	31	20	academic	academic	ADJ
crl-16641	31	21	libraries	library	NOUN
crl-16641	31	22	have	have	AUX
crl-16641	31	23	sought	seek	VERB
crl-16641	31	24	and	and	CCONJ
crl-16641	31	25	gained	gain	VERB
crl-16641	31	26	accreditation	accreditation	NOUN
crl-16641	31	27	using	use	VERB
crl-16641	31	28	customer	customer	NOUN
crl-16641	31	29	journey	journey	NOUN
crl-16641	31	30	mapping	mapping	NOUN
crl-16641	31	31	.	.	PUNCT
crl-16641	32	1	andrews	andrews	PROPN
crl-16641	32	2	and	and	CCONJ
crl-16641	32	3	eade	eade	VERB
crl-16641	32	4	evaluated	evaluate	VERB
crl-16641	32	5	the	the	DET
crl-16641	32	6	effectiveness	effectiveness	NOUN
crl-16641	32	7	of	of	ADP
crl-16641	32	8	the	the	DET
crl-16641	32	9	mapping	mapping	NOUN
crl-16641	32	10	methodology	methodology	NOUN
crl-16641	32	11	in	in	ADP
crl-16641	32	12	engaging	engage	VERB
crl-16641	32	13	students	student	NOUN
crl-16641	32	14	,	,	PUNCT
crl-16641	32	15	implications	implication	NOUN
crl-16641	32	16	for	for	ADP
crl-16641	32	17	staff	staff	NOUN
crl-16641	32	18	resources	resource	NOUN
crl-16641	32	19	,	,	PUNCT
crl-16641	32	20	and	and	CCONJ
crl-16641	32	21	the	the	DET
crl-16641	32	22	identification	identification	NOUN
crl-16641	32	23	of	of	ADP
crl-16641	32	24	service	service	NOUN
crl-16641	32	25	improvements.7	improvements.7	ADV
crl-16641	32	26	they	they	PRON
crl-16641	32	27	provide	provide	VERB
crl-16641	32	28	a	a	DET
crl-16641	32	29	thorough	thorough	ADJ
crl-16641	32	30	description	description	NOUN
crl-16641	32	31	of	of	ADP
crl-16641	32	32	a	a	DET
crl-16641	32	33	journey	journey	NOUN
crl-16641	32	34	-	-	PUNCT
crl-16641	32	35	mapping	mapping	NOUN
crl-16641	32	36	pilot	pilot	NOUN
crl-16641	32	37	project	project	NOUN
crl-16641	32	38	along	along	ADP
crl-16641	32	39	with	with	ADP
crl-16641	32	40	the	the	DET
crl-16641	32	41	outcomes	outcome	NOUN
crl-16641	32	42	and	and	CCONJ
crl-16641	32	43	learning	learn	VERB
crl-16641	32	44	points	point	NOUN
crl-16641	32	45	.	.	PUNCT
crl-16641	33	1	in	in	ADP
crl-16641	33	2	the	the	DET
crl-16641	33	3	united	united	PROPN
crl-16641	33	4	states	states	PROPN
crl-16641	33	5	,	,	PUNCT
crl-16641	33	6	bell	bell	PROPN
crl-16641	33	7	has	have	AUX
crl-16641	33	8	championed	champion	VERB
crl-16641	33	9	the	the	DET
crl-16641	33	10	opportunities	opportunity	NOUN
crl-16641	33	11	that	that	SCONJ
crl-16641	33	12	blueprinting	blueprint	VERB
crl-16641	33	13	provides	provide	VERB
crl-16641	33	14	for	for	ADP
crl-16641	33	15	leveraging	leverage	VERB
crl-16641	33	16	improvements	improvement	NOUN
crl-16641	33	17	in	in	ADP
crl-16641	33	18	higher	high	ADJ
crl-16641	33	19	education	education	NOUN
crl-16641	33	20	and	and	CCONJ
crl-16641	33	21	in	in	ADP
crl-16641	33	22	academic	academic	ADJ
crl-16641	33	23	libraries	library	NOUN
crl-16641	33	24	specifically.8	specifically.8	AUX
crl-16641	33	25	recognizing	recognize	VERB
crl-16641	33	26	the	the	DET
crl-16641	33	27	debate	debate	NOUN
crl-16641	33	28	that	that	PRON
crl-16641	33	29	develops	develop	VERB
crl-16641	33	30	over	over	ADP
crl-16641	33	31	the	the	DET
crl-16641	33	32	idea	idea	NOUN
crl-16641	33	33	that	that	SCONJ
crl-16641	33	34	higher	high	ADJ
crl-16641	33	35	education	education	NOUN
crl-16641	33	36	should	should	AUX
crl-16641	33	37	be	be	AUX
crl-16641	33	38	run	run	VERB
crl-16641	33	39	as	as	ADP
crl-16641	33	40	a	a	DET
crl-16641	33	41	business	business	NOUN
crl-16641	33	42	or	or	CCONJ
crl-16641	33	43	that	that	SCONJ
crl-16641	33	44	students	student	NOUN
crl-16641	33	45	are	be	AUX
crl-16641	33	46	customers	customer	NOUN
crl-16641	33	47	,	,	PUNCT
crl-16641	33	48	he	he	PRON
crl-16641	33	49	states	state	VERB
crl-16641	33	50	:	:	PUNCT
crl-16641	33	51	“	"	PUNCT
crl-16641	33	52	from	from	ADP
crl-16641	33	53	the	the	DET
crl-16641	33	54	community	community	NOUN
crl-16641	33	55	member	member	NOUN
crl-16641	33	56	’s	’s	PART
crl-16641	33	57	perspective	perspective	NOUN
crl-16641	33	58	,	,	PUNCT
crl-16641	33	59	the	the	DET
crl-16641	33	60	best	well	ADV
crl-16641	33	61	designed	design	VERB
crl-16641	33	62	library	library	NOUN
crl-16641	33	63	is	be	AUX
crl-16641	33	64	one	one	NUM
crl-16641	33	65	that	that	PRON
crl-16641	33	66	is	be	AUX
crl-16641	33	67	easy	easy	ADJ
crl-16641	33	68	to	to	PART
crl-16641	33	69	use	use	VERB
crl-16641	33	70	,	,	PUNCT
crl-16641	33	71	convenient	convenient	ADJ
crl-16641	33	72	and	and	CCONJ
crl-16641	33	73	satisfies	satisfy	VERB
crl-16641	33	74	their	their	PRON
crl-16641	33	75	basic	basic	ADJ
crl-16641	33	76	expectations	expectation	NOUN
crl-16641	33	77	for	for	ADP
crl-16641	33	78	delivering	deliver	VERB
crl-16641	33	79	quality	quality	NOUN
crl-16641	33	80	resources	resource	NOUN
crl-16641	33	81	and	and	CCONJ
crl-16641	33	82	attentive	attentive	ADJ
crl-16641	33	83	customer	customer	NOUN
crl-16641	33	84	service	service	NOUN
crl-16641	33	85	.	.	PUNCT
crl-16641	33	86	”9	”9	PUNCT
crl-16641	34	1	more	more	ADV
crl-16641	34	2	recently	recently	ADV
crl-16641	34	3	,	,	PUNCT
crl-16641	34	4	pretlow	pretlow	PROPN
crl-16641	34	5	and	and	CCONJ
crl-16641	34	6	sobel	sobel	NOUN
crl-16641	34	7	define	define	VERB
crl-16641	34	8	and	and	CCONJ
crl-16641	34	9	describe	describe	VERB
crl-16641	34	10	the	the	DET
crl-16641	34	11	process	process	NOUN
crl-16641	34	12	of	of	ADP
crl-16641	34	13	service	service	NOUN
crl-16641	34	14	blueprinting	blueprinting	NOUN
crl-16641	34	15	and	and	CCONJ
crl-16641	34	16	the	the	DET
crl-16641	34	17	methodology	methodology	NOUN
crl-16641	34	18	they	they	PRON
crl-16641	34	19	used	use	VERB
crl-16641	34	20	as	as	ADP
crl-16641	34	21	part	part	NOUN
crl-16641	34	22	of	of	ADP
crl-16641	34	23	a	a	DET
crl-16641	34	24	universitywide	universitywide	ADJ
crl-16641	34	25	service	service	NOUN
crl-16641	34	26	-	-	PUNCT
crl-16641	34	27	blueprinting	blueprint	VERB
crl-16641	34	28	project.10	project.10	NOUN
crl-16641	34	29	based	base	VERB
crl-16641	34	30	on	on	ADP
crl-16641	34	31	user	user	NOUN
crl-16641	34	32	feedback	feedback	NOUN
crl-16641	34	33	collected	collect	VERB
crl-16641	34	34	by	by	ADP
crl-16641	34	35	online	online	ADJ
crl-16641	34	36	,	,	PUNCT
crl-16641	34	37	written	write	VERB
crl-16641	34	38	,	,	PUNCT
crl-16641	34	39	and	and	CCONJ
crl-16641	34	40	in	in	ADP
crl-16641	34	41	-	-	PUNCT
crl-16641	34	42	person	person	NOUN
crl-16641	34	43	methods	method	NOUN
crl-16641	34	44	,	,	PUNCT
crl-16641	34	45	a	a	DET
crl-16641	34	46	library	library	NOUN
crl-16641	34	47	task	task	NOUN
crl-16641	34	48	force	force	NOUN
crl-16641	34	49	with	with	ADP
crl-16641	34	50	representatives	representative	NOUN
crl-16641	34	51	from	from	ADP
crl-16641	34	52	all	all	DET
crl-16641	34	53	departments	department	NOUN
crl-16641	34	54	identified	identify	VERB
crl-16641	34	55	the	the	DET
crl-16641	34	56	library	library	NOUN
crl-16641	34	57	’s	’s	PART
crl-16641	34	58	biggest	big	ADJ
crl-16641	34	59	fail	fail	ADJ
crl-16641	34	60	points	point	NOUN
crl-16641	34	61	.	.	PUNCT
crl-16641	35	1	the	the	DET
crl-16641	35	2	task	task	NOUN
crl-16641	35	3	force	force	NOUN
crl-16641	35	4	then	then	ADV
crl-16641	35	5	selected	select	VERB
crl-16641	35	6	one	one	NUM
crl-16641	35	7	of	of	ADP
crl-16641	35	8	these	these	DET
crl-16641	35	9	fail	fail	ADJ
crl-16641	35	10	points	point	NOUN
crl-16641	35	11	,	,	PUNCT
crl-16641	35	12	student	student	NOUN
crl-16641	35	13	desktop	desktop	NOUN
crl-16641	35	14	computing	computing	NOUN
crl-16641	35	15	,	,	PUNCT
crl-16641	35	16	and	and	CCONJ
crl-16641	35	17	began	begin	VERB
crl-16641	35	18	the	the	DET
crl-16641	35	19	process	process	NOUN
crl-16641	35	20	of	of	ADP
crl-16641	35	21	establishing	establish	VERB
crl-16641	35	22	a	a	DET
crl-16641	35	23	journey	journey	NOUN
crl-16641	35	24	map	map	NOUN
crl-16641	35	25	with	with	ADP
crl-16641	35	26	a	a	DET
crl-16641	35	27	goal	goal	NOUN
crl-16641	35	28	of	of	ADP
crl-16641	35	29	improving	improve	VERB
crl-16641	35	30	this	this	DET
crl-16641	35	31	service	service	NOUN
crl-16641	35	32	.	.	PUNCT
crl-16641	36	1	project	project	NOUN
crl-16641	36	2	management	management	NOUN
crl-16641	36	3	software	software	NOUN
crl-16641	36	4	was	be	AUX
crl-16641	36	5	implemented	implement	VERB
crl-16641	36	6	to	to	PART
crl-16641	36	7	track	track	VERB
crl-16641	36	8	and	and	CCONJ
crl-16641	36	9	assign	assign	VERB
crl-16641	36	10	individual	individual	ADJ
crl-16641	36	11	staff	staff	NOUN
crl-16641	36	12	to	to	ADP
crl-16641	36	13	particular	particular	ADJ
crl-16641	36	14	aspects	aspect	NOUN
crl-16641	36	15	of	of	ADP
crl-16641	36	16	service	service	NOUN
crl-16641	36	17	improvement	improvement	NOUN
crl-16641	36	18	.	.	PUNCT
crl-16641	37	1	they	they	PRON
crl-16641	37	2	emphasize	emphasize	VERB
crl-16641	37	3	journey	journey	NOUN
crl-16641	37	4	mapping	map	VERB
crl-16641	37	5	the	the	DET
crl-16641	37	6	user	user	NOUN
crl-16641	37	7	experience	experience	NOUN
crl-16641	37	8	461	461	NUM
crl-16641	37	9	that	that	SCONJ
crl-16641	37	10	one	one	NUM
crl-16641	37	11	of	of	ADP
crl-16641	37	12	the	the	DET
crl-16641	37	13	outcomes	outcome	NOUN
crl-16641	37	14	of	of	ADP
crl-16641	37	15	this	this	DET
crl-16641	37	16	process	process	NOUN
crl-16641	37	17	was	be	AUX
crl-16641	37	18	that	that	SCONJ
crl-16641	37	19	“	"	PUNCT
crl-16641	37	20	staff	staff	NOUN
crl-16641	37	21	began	begin	VERB
crl-16641	37	22	recognizing	recognize	VERB
crl-16641	37	23	fail	fail	ADJ
crl-16641	37	24	points	point	NOUN
crl-16641	37	25	in	in	ADP
crl-16641	37	26	other	other	ADJ
crl-16641	37	27	services	service	NOUN
crl-16641	37	28	.	.	PUNCT
crl-16641	38	1	”11	”11	ADJ
crl-16641	38	2	methodology	methodology	NOUN
crl-16641	38	3	this	this	DET
crl-16641	38	4	pilot	pilot	NOUN
crl-16641	38	5	study	study	NOUN
crl-16641	38	6	was	be	AUX
crl-16641	38	7	designed	design	VERB
crl-16641	38	8	to	to	PART
crl-16641	38	9	determine	determine	VERB
crl-16641	38	10	whether	whether	SCONJ
crl-16641	38	11	journey	journey	NOUN
crl-16641	38	12	mapping	mapping	NOUN
crl-16641	38	13	is	be	AUX
crl-16641	38	14	an	an	DET
crl-16641	38	15	effective	effective	ADJ
crl-16641	38	16	method	method	NOUN
crl-16641	38	17	to	to	PART
crl-16641	38	18	enhance	enhance	VERB
crl-16641	38	19	the	the	DET
crl-16641	38	20	student	student	NOUN
crl-16641	38	21	experience	experience	NOUN
crl-16641	38	22	of	of	ADP
crl-16641	38	23	using	use	VERB
crl-16641	38	24	the	the	DET
crl-16641	38	25	library	library	NOUN
crl-16641	38	26	by	by	ADP
crl-16641	38	27	assessing	assess	VERB
crl-16641	38	28	our	our	PRON
crl-16641	38	29	services	service	NOUN
crl-16641	38	30	from	from	ADP
crl-16641	38	31	their	their	PRON
crl-16641	38	32	point	point	NOUN
crl-16641	38	33	of	of	ADP
crl-16641	38	34	view	view	NOUN
crl-16641	38	35	.	.	PUNCT
crl-16641	39	1	it	it	PRON
crl-16641	39	2	implements	implement	VERB
crl-16641	39	3	journey	journey	NOUN
crl-16641	39	4	mapping	mapping	NOUN
crl-16641	39	5	,	,	PUNCT
crl-16641	39	6	a	a	DET
crl-16641	39	7	methodology	methodology	NOUN
crl-16641	39	8	that	that	PRON
crl-16641	39	9	uses	use	VERB
crl-16641	39	10	library	library	NOUN
crl-16641	39	11	experiences	experience	NOUN
crl-16641	39	12	and	and	CCONJ
crl-16641	39	13	touchpoints	touchpoint	NOUN
crl-16641	39	14	,	,	PUNCT
crl-16641	39	15	points	point	VERB
crl-16641	39	16	at	at	ADP
crl-16641	39	17	which	which	PRON
crl-16641	39	18	a	a	DET
crl-16641	39	19	student	student	NOUN
crl-16641	39	20	comes	come	VERB
crl-16641	39	21	into	into	ADP
crl-16641	39	22	contact	contact	NOUN
crl-16641	39	23	with	with	ADP
crl-16641	39	24	the	the	DET
crl-16641	39	25	service.12	service.12	NOUN
crl-16641	39	26	journey	journey	NOUN
crl-16641	39	27	mapping	mapping	NOUN
crl-16641	39	28	plots	plot	NOUN
crl-16641	39	29	a	a	DET
crl-16641	39	30	process	process	NOUN
crl-16641	39	31	or	or	CCONJ
crl-16641	39	32	service	service	NOUN
crl-16641	39	33	to	to	PART
crl-16641	39	34	produce	produce	VERB
crl-16641	39	35	a	a	DET
crl-16641	39	36	visual	visual	ADJ
crl-16641	39	37	representation	representation	NOUN
crl-16641	39	38	of	of	ADP
crl-16641	39	39	a	a	DET
crl-16641	39	40	library	library	ADJ
crl-16641	39	41	transaction	transaction	NOUN
crl-16641	39	42	—	—	PUNCT
crl-16641	39	43	from	from	ADP
crl-16641	39	44	the	the	DET
crl-16641	39	45	point	point	NOUN
crl-16641	39	46	at	at	ADP
crl-16641	39	47	which	which	PRON
crl-16641	39	48	the	the	DET
crl-16641	39	49	student	student	NOUN
crl-16641	39	50	accesses	access	VERB
crl-16641	39	51	a	a	DET
crl-16641	39	52	service	service	NOUN
crl-16641	39	53	to	to	ADP
crl-16641	39	54	its	its	PRON
crl-16641	39	55	final	final	ADJ
crl-16641	39	56	resolution	resolution	NOUN
crl-16641	39	57	.	.	PUNCT
crl-16641	40	1	service	service	NOUN
crl-16641	40	2	scenarios	scenario	NOUN
crl-16641	40	3	are	be	AUX
crl-16641	40	4	identified	identify	VERB
crl-16641	40	5	,	,	PUNCT
crl-16641	40	6	and	and	CCONJ
crl-16641	40	7	maps	map	NOUN
crl-16641	40	8	are	be	AUX
crl-16641	40	9	produced	produce	VERB
crl-16641	40	10	that	that	PRON
crl-16641	40	11	reflect	reflect	VERB
crl-16641	40	12	the	the	DET
crl-16641	40	13	journey	journey	NOUN
crl-16641	40	14	from	from	ADP
crl-16641	40	15	the	the	DET
crl-16641	40	16	student	student	NOUN
crl-16641	40	17	’s	’s	PART
crl-16641	40	18	point	point	NOUN
crl-16641	40	19	of	of	ADP
crl-16641	40	20	view	view	NOUN
crl-16641	40	21	.	.	PUNCT
crl-16641	41	1	the	the	DET
crl-16641	41	2	student	student	NOUN
crl-16641	41	3	map	map	NOUN
crl-16641	41	4	is	be	AUX
crl-16641	41	5	then	then	ADV
crl-16641	41	6	compared	compare	VERB
crl-16641	41	7	to	to	ADP
crl-16641	41	8	an	an	DET
crl-16641	41	9	“	"	PUNCT
crl-16641	41	10	ideal	ideal	ADJ
crl-16641	41	11	”	"	PUNCT
crl-16641	41	12	journey	journey	NOUN
crl-16641	41	13	,	,	PUNCT
crl-16641	41	14	and	and	CCONJ
crl-16641	41	15	the	the	DET
crl-16641	41	16	differences	difference	NOUN
crl-16641	41	17	are	be	AUX
crl-16641	41	18	used	use	VERB
crl-16641	41	19	to	to	PART
crl-16641	41	20	explore	explore	VERB
crl-16641	41	21	changes	change	NOUN
crl-16641	41	22	that	that	PRON
crl-16641	41	23	would	would	AUX
crl-16641	41	24	improve	improve	VERB
crl-16641	41	25	the	the	DET
crl-16641	41	26	service	service	NOUN
crl-16641	41	27	experience	experience	NOUN
crl-16641	41	28	.	.	PUNCT
crl-16641	42	1	finally	finally	ADV
crl-16641	42	2	,	,	PUNCT
crl-16641	42	3	as	as	ADP
crl-16641	42	4	part	part	NOUN
crl-16641	42	5	of	of	ADP
crl-16641	42	6	the	the	DET
crl-16641	42	7	journey	journey	NOUN
crl-16641	42	8	-	-	PUNCT
crl-16641	42	9	mapping	mapping	NOUN
crl-16641	42	10	methodology	methodology	NOUN
crl-16641	42	11	,	,	PUNCT
crl-16641	42	12	the	the	DET
crl-16641	42	13	data	datum	NOUN
crl-16641	42	14	gathered	gather	VERB
crl-16641	42	15	was	be	AUX
crl-16641	42	16	used	use	VERB
crl-16641	42	17	to	to	PART
crl-16641	42	18	improve	improve	VERB
crl-16641	42	19	services	service	NOUN
crl-16641	42	20	where	where	SCONJ
crl-16641	42	21	possible	possible	ADJ
crl-16641	42	22	and	and	CCONJ
crl-16641	42	23	,	,	PUNCT
crl-16641	42	24	based	base	VERB
crl-16641	42	25	on	on	ADP
crl-16641	42	26	these	these	DET
crl-16641	42	27	successes	success	NOUN
crl-16641	42	28	,	,	PUNCT
crl-16641	42	29	to	to	PART
crl-16641	42	30	design	design	VERB
crl-16641	42	31	a	a	DET
crl-16641	42	32	more	more	ADV
crl-16641	42	33	complete	complete	ADJ
crl-16641	42	34	journey	journey	NOUN
crl-16641	42	35	-	-	PUNCT
crl-16641	42	36	mapping	mapping	NOUN
crl-16641	42	37	study	study	NOUN
crl-16641	42	38	that	that	PRON
crl-16641	42	39	is	be	AUX
crl-16641	42	40	focused	focus	VERB
crl-16641	42	41	specifically	specifically	ADV
crl-16641	42	42	on	on	ADP
crl-16641	42	43	the	the	DET
crl-16641	42	44	library	library	NOUN
crl-16641	42	45	’s	’s	PART
crl-16641	42	46	web	web	NOUN
crl-16641	42	47	presence	presence	NOUN
crl-16641	42	48	using	use	VERB
crl-16641	42	49	a	a	DET
crl-16641	42	50	greater	great	ADJ
crl-16641	42	51	number	number	NOUN
crl-16641	42	52	of	of	ADP
crl-16641	42	53	student	student	NOUN
crl-16641	42	54	participants	participant	NOUN
crl-16641	42	55	.	.	PUNCT
crl-16641	43	1	scenarios	scenario	NOUN
crl-16641	43	2	included	include	VERB
crl-16641	43	3	in	in	ADP
crl-16641	43	4	this	this	DET
crl-16641	43	5	project	project	NOUN
crl-16641	43	6	were	be	AUX
crl-16641	43	7	divided	divide	VERB
crl-16641	43	8	into	into	ADP
crl-16641	43	9	six	six	NUM
crl-16641	43	10	checkpoints	checkpoint	NOUN
crl-16641	43	11	based	base	VERB
crl-16641	43	12	on	on	ADP
crl-16641	43	13	recommendations	recommendation	NOUN
crl-16641	43	14	by	by	ADP
crl-16641	43	15	schmidt	schmidt	NOUN
crl-16641	43	16	and	and	CCONJ
crl-16641	43	17	etches.13	etches.13	PRON
crl-16641	43	18	these	these	DET
crl-16641	43	19	checkpoints	checkpoint	NOUN
crl-16641	43	20	are	be	AUX
crl-16641	43	21	:	:	PUNCT
crl-16641	43	22	physical	physical	ADJ
crl-16641	43	23	space	space	NOUN
crl-16641	43	24	;	;	PUNCT
crl-16641	43	25	service	service	NOUN
crl-16641	43	26	points	point	NOUN
crl-16641	43	27	;	;	PUNCT
crl-16641	43	28	policies	policy	NOUN
crl-16641	43	29	and	and	CCONJ
crl-16641	43	30	customer	customer	NOUN
crl-16641	43	31	service	service	NOUN
crl-16641	43	32	;	;	PUNCT
crl-16641	43	33	signage	signage	NOUN
crl-16641	43	34	and	and	CCONJ
crl-16641	43	35	wayfinding	wayfinding	NOUN
crl-16641	43	36	;	;	PUNCT
crl-16641	43	37	online	online	ADJ
crl-16641	43	38	presence	presence	NOUN
crl-16641	43	39	;	;	PUNCT
crl-16641	43	40	and	and	CCONJ
crl-16641	43	41	using	use	VERB
crl-16641	43	42	the	the	DET
crl-16641	43	43	library	library	NOUN
crl-16641	43	44	.	.	PUNCT
crl-16641	44	1	the	the	DET
crl-16641	44	2	scenarios	scenario	NOUN
crl-16641	44	3	were	be	AUX
crl-16641	44	4	completed	complete	VERB
crl-16641	44	5	by	by	ADP
crl-16641	44	6	three	three	NUM
crl-16641	44	7	student	student	NOUN
crl-16641	44	8	interns	intern	NOUN
crl-16641	44	9	enrolled	enrol	VERB
crl-16641	44	10	in	in	ADP
crl-16641	44	11	“	"	PUNCT
crl-16641	44	12	lsci	lsci	PROPN
crl-16641	44	13	498	498	NUM
crl-16641	44	14	,	,	PUNCT
crl-16641	44	15	internship	internship	NOUN
crl-16641	44	16	:	:	PUNCT
crl-16641	44	17	careers	career	NOUN
crl-16641	44	18	in	in	ADP
crl-16641	44	19	leadership	leadership	NOUN
crl-16641	44	20	,	,	PUNCT
crl-16641	44	21	”	"	PUNCT
crl-16641	44	22	to	to	PART
crl-16641	44	23	complete	complete	VERB
crl-16641	44	24	the	the	DET
crl-16641	44	25	in	in	ADP
crl-16641	44	26	-	-	PUNCT
crl-16641	44	27	service	service	NOUN
crl-16641	44	28	portion	portion	NOUN
crl-16641	44	29	of	of	ADP
crl-16641	44	30	their	their	PRON
crl-16641	44	31	enrollment	enrollment	NOUN
crl-16641	44	32	.	.	PUNCT
crl-16641	45	1	these	these	DET
crl-16641	45	2	students	student	NOUN
crl-16641	45	3	self	self	NOUN
crl-16641	45	4	-	-	PUNCT
crl-16641	45	5	selected	select	VERB
crl-16641	45	6	this	this	DET
crl-16641	45	7	3	3	NUM
crl-16641	45	8	-	-	PUNCT
crl-16641	45	9	credit	credit	NOUN
crl-16641	45	10	class	class	NOUN
crl-16641	45	11	to	to	PART
crl-16641	45	12	learn	learn	VERB
crl-16641	45	13	about	about	ADP
crl-16641	45	14	the	the	DET
crl-16641	45	15	profession	profession	NOUN
crl-16641	45	16	of	of	ADP
crl-16641	45	17	librarianship	librarianship	NOUN
crl-16641	45	18	and	and	CCONJ
crl-16641	45	19	included	include	VERB
crl-16641	45	20	a	a	DET
crl-16641	45	21	first	first	ADJ
crl-16641	45	22	-	-	PUNCT
crl-16641	45	23	year	year	NOUN
crl-16641	45	24	,	,	PUNCT
crl-16641	45	25	second	second	ADJ
crl-16641	45	26	-	-	PUNCT
crl-16641	45	27	year	year	NOUN
crl-16641	45	28	,	,	PUNCT
crl-16641	45	29	and	and	CCONJ
crl-16641	45	30	third	third	ADJ
crl-16641	45	31	-	-	PUNCT
crl-16641	45	32	year	year	NOUN
crl-16641	45	33	student	student	NOUN
crl-16641	45	34	.	.	PUNCT
crl-16641	46	1	they	they	PRON
crl-16641	46	2	completed	complete	VERB
crl-16641	46	3	the	the	DET
crl-16641	46	4	scenarios	scenario	NOUN
crl-16641	46	5	,	,	PUNCT
crl-16641	46	6	mapped	map	VERB
crl-16641	46	7	the	the	DET
crl-16641	46	8	process	process	NOUN
crl-16641	46	9	by	by	ADP
crl-16641	46	10	using	use	VERB
crl-16641	46	11	data	datum	NOUN
crl-16641	46	12	collection	collection	NOUN
crl-16641	46	13	forms	form	NOUN
crl-16641	46	14	to	to	PART
crl-16641	46	15	record	record	VERB
crl-16641	46	16	each	each	DET
crl-16641	46	17	transaction	transaction	NOUN
crl-16641	46	18	,	,	PUNCT
crl-16641	46	19	evaluated	evaluate	VERB
crl-16641	46	20	each	each	DET
crl-16641	46	21	transaction	transaction	NOUN
crl-16641	46	22	of	of	ADP
crl-16641	46	23	the	the	DET
crl-16641	46	24	journeys	journey	NOUN
crl-16641	46	25	on	on	ADP
crl-16641	46	26	a	a	DET
crl-16641	46	27	scale	scale	NOUN
crl-16641	46	28	of	of	ADP
crl-16641	46	29	1–5	1–5	NUM
crl-16641	46	30	,	,	PUNCT
crl-16641	46	31	and	and	CCONJ
crl-16641	46	32	participated	participate	VERB
crl-16641	46	33	in	in	ADP
crl-16641	46	34	an	an	DET
crl-16641	46	35	end	end	NOUN
crl-16641	46	36	-	-	PUNCT
crl-16641	46	37	of	of	ADP
crl-16641	46	38	-	-	PUNCT
crl-16641	46	39	semester	semester	NOUN
crl-16641	46	40	focus	focus	NOUN
crl-16641	46	41	group	group	NOUN
crl-16641	46	42	meeting	meeting	NOUN
crl-16641	46	43	to	to	PART
crl-16641	46	44	further	far	ADV
crl-16641	46	45	analyze	analyze	VERB
crl-16641	46	46	their	their	PRON
crl-16641	46	47	journeys	journey	NOUN
crl-16641	46	48	.	.	PUNCT
crl-16641	47	1	participants	participant	NOUN
crl-16641	47	2	were	be	AUX
crl-16641	47	3	asked	ask	VERB
crl-16641	47	4	not	not	PART
crl-16641	47	5	to	to	PART
crl-16641	47	6	discuss	discuss	VERB
crl-16641	47	7	the	the	DET
crl-16641	47	8	scenarios	scenario	NOUN
crl-16641	47	9	among	among	ADP
crl-16641	47	10	themselves	themselves	PRON
crl-16641	47	11	but	but	CCONJ
crl-16641	47	12	were	be	AUX
crl-16641	47	13	encouraged	encourage	VERB
crl-16641	47	14	to	to	PART
crl-16641	47	15	use	use	VERB
crl-16641	47	16	anyone	anyone	PRON
crl-16641	47	17	or	or	CCONJ
crl-16641	47	18	anything	anything	PRON
crl-16641	47	19	connected	connect	VERB
crl-16641	47	20	to	to	ADP
crl-16641	47	21	the	the	DET
crl-16641	47	22	library	library	NOUN
crl-16641	47	23	for	for	ADP
crl-16641	47	24	assistance	assistance	NOUN
crl-16641	47	25	.	.	PUNCT
crl-16641	48	1	the	the	DET
crl-16641	48	2	following	follow	VERB
crl-16641	48	3	specific	specific	ADJ
crl-16641	48	4	instructions	instruction	NOUN
crl-16641	48	5	were	be	AUX
crl-16641	48	6	provided	provide	VERB
crl-16641	48	7	to	to	ADP
crl-16641	48	8	the	the	DET
crl-16641	48	9	interns	intern	NOUN
crl-16641	48	10	as	as	ADP
crl-16641	48	11	part	part	NOUN
crl-16641	48	12	of	of	ADP
crl-16641	48	13	their	their	PRON
crl-16641	48	14	course	course	NOUN
crl-16641	48	15	syllabus	syllabus	NOUN
crl-16641	48	16	:	:	PUNCT
crl-16641	48	17	each	each	DET
crl-16641	48	18	intern	intern	NOUN
crl-16641	48	19	will	will	AUX
crl-16641	48	20	be	be	AUX
crl-16641	48	21	responsible	responsible	ADJ
crl-16641	48	22	for	for	ADP
crl-16641	48	23	completing	complete	VERB
crl-16641	48	24	10	10	NUM
crl-16641	48	25	scenarios	scenario	NOUN
crl-16641	48	26	during	during	ADP
crl-16641	48	27	the	the	DET
crl-16641	48	28	semester	semester	NOUN
crl-16641	48	29	.	.	PUNCT
crl-16641	49	1	a	a	DET
crl-16641	49	2	specific	specific	ADJ
crl-16641	49	3	data	data	NOUN
crl-16641	49	4	collection	collection	NOUN
crl-16641	49	5	form	form	NOUN
crl-16641	49	6	will	will	AUX
crl-16641	49	7	be	be	AUX
crl-16641	49	8	used	use	VERB
crl-16641	49	9	to	to	PART
crl-16641	49	10	record	record	VERB
crl-16641	49	11	the	the	DET
crl-16641	49	12	steps	step	NOUN
crl-16641	49	13	needed	need	VERB
crl-16641	49	14	to	to	PART
crl-16641	49	15	complete	complete	VERB
crl-16641	49	16	each	each	DET
crl-16641	49	17	scenario	scenario	NOUN
crl-16641	49	18	.	.	PUNCT
crl-16641	50	1	these	these	DET
crl-16641	50	2	forms	form	NOUN
crl-16641	50	3	may	may	AUX
crl-16641	50	4	be	be	AUX
crl-16641	50	5	completed	complete	VERB
crl-16641	50	6	in	in	ADP
crl-16641	50	7	paper	paper	NOUN
crl-16641	50	8	or	or	CCONJ
crl-16641	50	9	electronic	electronic	ADJ
crl-16641	50	10	format	format	NOUN
crl-16641	50	11	and	and	CCONJ
crl-16641	50	12	must	must	AUX
crl-16641	50	13	be	be	AUX
crl-16641	50	14	submitted	submit	VERB
crl-16641	50	15	by	by	ADP
crl-16641	50	16	the	the	DET
crl-16641	50	17	due	due	ADJ
crl-16641	50	18	date	date	NOUN
crl-16641	50	19	.	.	PUNCT
crl-16641	51	1	procedures	procedure	NOUN
crl-16641	51	2	to	to	PART
crl-16641	51	3	follow	follow	VERB
crl-16641	51	4	for	for	ADP
crl-16641	51	5	each	each	DET
crl-16641	51	6	scenario	scenario	NOUN
crl-16641	51	7	:	:	PUNCT
crl-16641	51	8	•	•	NOUN
crl-16641	51	9	describe	describe	VERB
crl-16641	51	10	each	each	DET
crl-16641	51	11	step	step	NOUN
crl-16641	51	12	of	of	ADP
crl-16641	51	13	the	the	DET
crl-16641	51	14	process	process	NOUN
crl-16641	51	15	.	.	PUNCT
crl-16641	52	1	•	•	NUM
crl-16641	52	2	rate	rate	VERB
crl-16641	52	3	your	your	PRON
crl-16641	52	4	personal	personal	ADJ
crl-16641	52	5	success	success	NOUN
crl-16641	52	6	in	in	ADP
crl-16641	52	7	completing	complete	VERB
crl-16641	52	8	each	each	DET
crl-16641	52	9	step	step	NOUN
crl-16641	52	10	on	on	ADP
crl-16641	52	11	a	a	DET
crl-16641	52	12	scale	scale	NOUN
crl-16641	52	13	of	of	ADP
crl-16641	52	14	1–5	1–5	NUM
crl-16641	52	15	:	:	PUNCT
crl-16641	52	16	□	□	SYM
crl-16641	52	17	1	1	NUM
crl-16641	52	18	=	=	SYM
crl-16641	52	19	unsuccessful	unsuccessful	ADJ
crl-16641	52	20	□	□	PUNCT
crl-16641	52	21	2	2	NUM
crl-16641	52	22	=	=	SYM
crl-16641	52	23	not	not	PART
crl-16641	52	24	very	very	ADV
crl-16641	52	25	successful	successful	ADJ
crl-16641	52	26	□	□	PUNCT
crl-16641	52	27	3	3	NUM
crl-16641	52	28	=	=	SYM
crl-16641	52	29	somewhat	somewhat	ADV
crl-16641	52	30	successful	successful	ADJ
crl-16641	52	31	□	□	PUNCT
crl-16641	52	32	4	4	NUM
crl-16641	52	33	=	=	SYM
crl-16641	52	34	almost	almost	ADV
crl-16641	52	35	successful	successful	ADJ
crl-16641	52	36	□	□	PUNCT
crl-16641	52	37	5	5	NUM
crl-16641	52	38	=	=	SYM
crl-16641	52	39	successful	successful	ADJ
crl-16641	52	40	.	.	PUNCT
crl-16641	53	1	•	•	NUM
crl-16641	53	2	record	record	VERB
crl-16641	53	3	your	your	PRON
crl-16641	53	4	personal	personal	ADJ
crl-16641	53	5	reactions	reaction	NOUN
crl-16641	53	6	to	to	ADP
crl-16641	53	7	the	the	DET
crl-16641	53	8	experiences	experience	NOUN
crl-16641	53	9	you	you	PRON
crl-16641	53	10	encounter	encounter	VERB
crl-16641	53	11	as	as	SCONJ
crl-16641	53	12	you	you	PRON
crl-16641	53	13	complete	complete	VERB
crl-16641	53	14	the	the	DET
crl-16641	53	15	scenario	scenario	NOUN
crl-16641	53	16	.	.	PUNCT
crl-16641	54	1	•	•	NUM
crl-16641	54	2	use	use	VERB
crl-16641	54	3	any	any	PRON
crl-16641	54	4	and	and	CCONJ
crl-16641	54	5	all	all	PRON
crl-16641	54	6	resources	resource	NOUN
crl-16641	54	7	at	at	ADP
crl-16641	54	8	your	your	PRON
crl-16641	54	9	disposal	disposal	NOUN
crl-16641	54	10	to	to	PART
crl-16641	54	11	complete	complete	VERB
crl-16641	54	12	these	these	DET
crl-16641	54	13	scenarios	scenario	NOUN
crl-16641	54	14	with	with	ADP
crl-16641	54	15	one	one	NUM
crl-16641	54	16	exception	exception	NOUN
crl-16641	54	17	.	.	PUNCT
crl-16641	55	1	do	do	AUX
crl-16641	55	2	not	not	PART
crl-16641	55	3	confer	confer	VERB
crl-16641	55	4	with	with	ADP
crl-16641	55	5	each	each	DET
crl-16641	55	6	other	other	ADJ
crl-16641	55	7	.	.	PUNCT
crl-16641	56	1	all	all	DET
crl-16641	56	2	interns	intern	NOUN
crl-16641	56	3	will	will	AUX
crl-16641	56	4	participate	participate	VERB
crl-16641	56	5	in	in	ADP
crl-16641	56	6	a	a	DET
crl-16641	56	7	focus	focus	NOUN
crl-16641	56	8	group	group	NOUN
crl-16641	56	9	at	at	ADP
crl-16641	56	10	the	the	DET
crl-16641	56	11	end	end	NOUN
crl-16641	56	12	of	of	ADP
crl-16641	56	13	the	the	DET
crl-16641	56	14	semester	semester	NOUN
crl-16641	56	15	to	to	PART
crl-16641	56	16	analyze	analyze	VERB
crl-16641	56	17	the	the	DET
crl-16641	56	18	data	datum	NOUN
crl-16641	56	19	collection	collection	NOUN
crl-16641	56	20	and	and	CCONJ
crl-16641	56	21	make	make	VERB
crl-16641	56	22	recommendations	recommendation	NOUN
crl-16641	56	23	on	on	ADP
crl-16641	56	24	how	how	SCONJ
crl-16641	56	25	access	access	NOUN
crl-16641	56	26	to	to	ADP
crl-16641	56	27	library	library	NOUN
crl-16641	56	28	services	service	NOUN
crl-16641	56	29	and	and	CCONJ
crl-16641	56	30	resources	resource	NOUN
crl-16641	56	31	can	can	AUX
crl-16641	56	32	be	be	AUX
crl-16641	56	33	improved	improve	VERB
crl-16641	56	34	.	.	PUNCT
crl-16641	57	1	462	462	NUM
crl-16641	57	2	college	college	PROPN
crl-16641	57	3	&	&	CCONJ
crl-16641	57	4	research	research	PROPN
crl-16641	57	5	libraries	library	NOUN
crl-16641	57	6	may	may	AUX
crl-16641	57	7	2017	2017	NUM
crl-16641	57	8	in	in	ADP
crl-16641	57	9	addition	addition	NOUN
crl-16641	57	10	,	,	PUNCT
crl-16641	57	11	a	a	DET
crl-16641	57	12	survey	survey	NOUN
crl-16641	57	13	was	be	AUX
crl-16641	57	14	distributed	distribute	VERB
crl-16641	57	15	to	to	ADP
crl-16641	57	16	all	all	DET
crl-16641	57	17	library	library	ADJ
crl-16641	57	18	employees	employee	NOUN
crl-16641	57	19	who	who	PRON
crl-16641	57	20	work	work	VERB
crl-16641	57	21	at	at	ADP
crl-16641	57	22	the	the	DET
crl-16641	57	23	information	information	NOUN
crl-16641	57	24	center	center	NOUN
crl-16641	57	25	at	at	ADP
crl-16641	57	26	the	the	DET
crl-16641	57	27	main	main	ADJ
crl-16641	57	28	campus	campus	NOUN
crl-16641	57	29	.	.	PUNCT
crl-16641	58	1	this	this	DET
crl-16641	58	2	survey	survey	NOUN
crl-16641	58	3	was	be	AUX
crl-16641	58	4	also	also	ADV
crl-16641	58	5	based	base	VERB
crl-16641	58	6	on	on	ADP
crl-16641	58	7	the	the	DET
crl-16641	58	8	checkpoints	checkpoint	NOUN
crl-16641	58	9	identified	identify	VERB
crl-16641	58	10	by	by	ADP
crl-16641	58	11	schmidt	schmidt	NOUN
crl-16641	58	12	and	and	CCONJ
crl-16641	58	13	etches14	etches14	NOUN
crl-16641	58	14	and	and	CCONJ
crl-16641	58	15	was	be	AUX
crl-16641	58	16	designed	design	VERB
crl-16641	58	17	to	to	PART
crl-16641	58	18	identify	identify	VERB
crl-16641	58	19	staff	staff	NOUN
crl-16641	58	20	perceptions	perception	NOUN
crl-16641	58	21	of	of	ADP
crl-16641	58	22	the	the	DET
crl-16641	58	23	same	same	ADJ
crl-16641	58	24	aspects	aspect	NOUN
crl-16641	58	25	of	of	ADP
crl-16641	58	26	the	the	DET
crl-16641	58	27	library	library	NOUN
crl-16641	58	28	that	that	PRON
crl-16641	58	29	the	the	DET
crl-16641	58	30	students	student	NOUN
crl-16641	58	31	were	be	AUX
crl-16641	58	32	exploring	explore	VERB
crl-16641	58	33	.	.	PUNCT
crl-16641	59	1	the	the	DET
crl-16641	59	2	goal	goal	NOUN
crl-16641	59	3	of	of	ADP
crl-16641	59	4	the	the	DET
crl-16641	59	5	survey	survey	NOUN
crl-16641	59	6	was	be	AUX
crl-16641	59	7	to	to	PART
crl-16641	59	8	compare	compare	VERB
crl-16641	59	9	staff	staff	NOUN
crl-16641	59	10	perceptions	perception	NOUN
crl-16641	59	11	of	of	ADP
crl-16641	59	12	services	service	NOUN
crl-16641	59	13	with	with	ADP
crl-16641	59	14	user	user	NOUN
crl-16641	59	15	experiences	experience	NOUN
crl-16641	59	16	of	of	ADP
crl-16641	59	17	these	these	DET
crl-16641	59	18	same	same	ADJ
crl-16641	59	19	services	service	NOUN
crl-16641	59	20	.	.	PUNCT
crl-16641	60	1	findings	finding	NOUN
crl-16641	60	2	and	and	CCONJ
crl-16641	60	3	recommendations	recommendation	NOUN
crl-16641	60	4	the	the	DET
crl-16641	60	5	ten	ten	NUM
crl-16641	60	6	selected	select	VERB
crl-16641	60	7	scenarios	scenario	NOUN
crl-16641	60	8	are	be	AUX
crl-16641	60	9	included	include	VERB
crl-16641	60	10	in	in	ADP
crl-16641	60	11	table	table	NOUN
crl-16641	60	12	1	1	NUM
crl-16641	60	13	,	,	PUNCT
crl-16641	60	14	along	along	ADP
crl-16641	60	15	with	with	ADP
crl-16641	60	16	the	the	DET
crl-16641	60	17	identification	identification	NOUN
crl-16641	60	18	of	of	ADP
crl-16641	60	19	their	their	PRON
crl-16641	60	20	checkpoints	checkpoint	NOUN
crl-16641	60	21	,	,	PUNCT
crl-16641	60	22	and	and	CCONJ
crl-16641	60	23	the	the	DET
crl-16641	60	24	averaged	average	VERB
crl-16641	60	25	intern	intern	NOUN
crl-16641	60	26	ratings	rating	NOUN
crl-16641	60	27	for	for	ADP
crl-16641	60	28	each	each	PRON
crl-16641	60	29	.	.	PUNCT
crl-16641	61	1	based	base	VERB
crl-16641	61	2	on	on	ADP
crl-16641	61	3	the	the	DET
crl-16641	61	4	ratings	rating	NOUN
crl-16641	61	5	,	,	PUNCT
crl-16641	61	6	the	the	DET
crl-16641	61	7	primary	primary	ADJ
crl-16641	61	8	stress	stress	NOUN
crl-16641	61	9	points	point	VERB
crl-16641	61	10	for	for	SCONJ
crl-16641	61	11	library	library	NOUN
crl-16641	61	12	users	user	NOUN
crl-16641	61	13	were	be	AUX
crl-16641	61	14	noted	note	VERB
crl-16641	61	15	in	in	ADP
crl-16641	61	16	the	the	DET
crl-16641	61	17	following	follow	VERB
crl-16641	61	18	scenarios	scenario	NOUN
crl-16641	61	19	:	:	PUNCT
crl-16641	61	20	locate	locate	VERB
crl-16641	61	21	a	a	DET
crl-16641	61	22	specific	specific	ADJ
crl-16641	61	23	article	article	NOUN
crl-16641	61	24	,	,	PUNCT
crl-16641	61	25	acquire	acquire	VERB
crl-16641	61	26	a	a	DET
crl-16641	61	27	book	book	NOUN
crl-16641	61	28	,	,	PUNCT
crl-16641	61	29	and	and	CCONJ
crl-16641	61	30	send	send	VERB
crl-16641	61	31	a	a	DET
crl-16641	61	32	chat	chat	NOUN
crl-16641	61	33	query	query	NOUN
crl-16641	61	34	.	.	PUNCT
crl-16641	62	1	although	although	SCONJ
crl-16641	62	2	no	no	DET
crl-16641	62	3	scenarios	scenario	NOUN
crl-16641	62	4	received	receive	VERB
crl-16641	62	5	the	the	DET
crl-16641	62	6	highest	high	ADJ
crl-16641	62	7	rating	rating	NOUN
crl-16641	62	8	,	,	PUNCT
crl-16641	62	9	those	those	PRON
crl-16641	62	10	with	with	ADP
crl-16641	62	11	the	the	DET
crl-16641	62	12	highest	high	ADJ
crl-16641	62	13	scores	score	NOUN
crl-16641	62	14	were	be	AUX
crl-16641	62	15	:	:	PUNCT
crl-16641	62	16	charge	charge	VERB
crl-16641	62	17	a	a	DET
crl-16641	62	18	cell	cell	NOUN
crl-16641	62	19	phone	phone	NOUN
crl-16641	62	20	,	,	PUNCT
crl-16641	62	21	find	find	VERB
crl-16641	62	22	a	a	DET
crl-16641	62	23	quiet	quiet	ADJ
crl-16641	62	24	study	study	NOUN
crl-16641	62	25	area	area	NOUN
crl-16641	62	26	,	,	PUNCT
crl-16641	62	27	and	and	CCONJ
crl-16641	62	28	use	use	VERB
crl-16641	62	29	the	the	DET
crl-16641	62	30	main	main	ADJ
crl-16641	62	31	search	search	NOUN
crl-16641	62	32	box	box	NOUN
crl-16641	62	33	.	.	PUNCT
crl-16641	63	1	detailed	detailed	ADJ
crl-16641	63	2	analyses	analysis	NOUN
crl-16641	63	3	of	of	ADP
crl-16641	63	4	four	four	NUM
crl-16641	63	5	scenarios	scenario	NOUN
crl-16641	63	6	are	be	AUX
crl-16641	63	7	described	describe	VERB
crl-16641	63	8	in	in	ADP
crl-16641	63	9	this	this	DET
crl-16641	63	10	section	section	NOUN
crl-16641	63	11	,	,	PUNCT
crl-16641	63	12	and	and	CCONJ
crl-16641	63	13	their	their	PRON
crl-16641	63	14	accompanying	accompanying	ADJ
crl-16641	63	15	journey	journey	NOUN
crl-16641	63	16	maps	map	NOUN
crl-16641	63	17	are	be	AUX
crl-16641	63	18	diagrammed	diagram	VERB
crl-16641	63	19	in	in	ADP
crl-16641	63	20	figures	figure	NOUN
crl-16641	63	21	1–4	1–4	PROPN
crl-16641	63	22	.	.	PUNCT
crl-16641	64	1	the	the	DET
crl-16641	64	2	illustrated	illustrate	VERB
crl-16641	64	3	journey	journey	NOUN
crl-16641	64	4	maps	map	NOUN
crl-16641	64	5	document	document	NOUN
crl-16641	64	6	the	the	DET
crl-16641	64	7	scenario	scenario	NOUN
crl-16641	64	8	;	;	PUNCT
crl-16641	64	9	identify	identify	VERB
crl-16641	64	10	the	the	DET
crl-16641	64	11	expected	expect	VERB
crl-16641	64	12	journey	journey	NOUN
crl-16641	64	13	;	;	PUNCT
crl-16641	64	14	and	and	CCONJ
crl-16641	64	15	use	use	VERB
crl-16641	64	16	color	color	NOUN
crl-16641	64	17	-	-	PUNCT
crl-16641	64	18	coded	code	VERB
crl-16641	64	19	symbols	symbol	NOUN
crl-16641	64	20	to	to	PART
crl-16641	64	21	identify	identify	VERB
crl-16641	64	22	pain	pain	NOUN
crl-16641	64	23	points	point	NOUN
crl-16641	64	24	,	,	PUNCT
crl-16641	64	25	highlights	highlight	NOUN
crl-16641	64	26	,	,	PUNCT
crl-16641	64	27	successes	success	NOUN
crl-16641	64	28	,	,	PUNCT
crl-16641	64	29	and	and	CCONJ
crl-16641	64	30	lack	lack	NOUN
crl-16641	64	31	of	of	ADP
crl-16641	64	32	success	success	NOUN
crl-16641	64	33	.	.	PUNCT
crl-16641	65	1	as	as	ADP
crl-16641	65	2	part	part	NOUN
crl-16641	65	3	of	of	ADP
crl-16641	65	4	this	this	DET
crl-16641	65	5	pilot	pilot	NOUN
crl-16641	65	6	project	project	NOUN
crl-16641	65	7	,	,	PUNCT
crl-16641	65	8	these	these	DET
crl-16641	65	9	scenarios	scenario	NOUN
crl-16641	65	10	were	be	AUX
crl-16641	65	11	selected	select	VERB
crl-16641	65	12	as	as	ADP
crl-16641	65	13	representative	representative	NOUN
crl-16641	65	14	of	of	ADP
crl-16641	65	15	the	the	DET
crl-16641	65	16	effectiveness	effectiveness	NOUN
crl-16641	65	17	of	of	ADP
crl-16641	65	18	the	the	DET
crl-16641	65	19	methodology	methodology	NOUN
crl-16641	65	20	,	,	PUNCT
crl-16641	65	21	the	the	DET
crl-16641	65	22	subsequent	subsequent	ADJ
crl-16641	65	23	analysis	analysis	NOUN
crl-16641	65	24	,	,	PUNCT
crl-16641	65	25	and	and	CCONJ
crl-16641	65	26	the	the	DET
crl-16641	65	27	implementation	implementation	NOUN
crl-16641	65	28	of	of	ADP
crl-16641	65	29	the	the	DET
crl-16641	65	30	recommendations	recommendation	NOUN
crl-16641	65	31	.	.	PUNCT
crl-16641	66	1	scenario	scenario	NOUN
crl-16641	66	2	:	:	PUNCT
crl-16641	66	3	find	find	VERB
crl-16641	66	4	a	a	DET
crl-16641	66	5	library	library	NOUN
crl-16641	66	6	course	course	NOUN
crl-16641	66	7	guide	guide	NOUN
crl-16641	66	8	(	(	PUNCT
crl-16641	66	9	figure	figure	NOUN
crl-16641	66	10	1	1	NUM
crl-16641	66	11	)	)	PUNCT
crl-16641	66	12	you	you	PRON
crl-16641	66	13	are	be	AUX
crl-16641	66	14	enrolled	enrol	VERB
crl-16641	66	15	in	in	ADP
crl-16641	66	16	hstr	hstr	NOUN
crl-16641	66	17	200	200	NUM
crl-16641	66	18	,	,	PUNCT
crl-16641	66	19	introduction	introduction	NOUN
crl-16641	66	20	to	to	ADP
crl-16641	66	21	historical	historical	ADJ
crl-16641	66	22	methods	method	NOUN
crl-16641	66	23	,	,	PUNCT
crl-16641	66	24	and	and	CCONJ
crl-16641	66	25	need	need	VERB
crl-16641	66	26	to	to	PART
crl-16641	66	27	find	find	VERB
crl-16641	66	28	3	3	NUM
crl-16641	66	29	primary	primary	ADJ
crl-16641	66	30	sources	source	NOUN
crl-16641	66	31	for	for	ADP
crl-16641	66	32	your	your	PRON
crl-16641	66	33	class	class	NOUN
crl-16641	66	34	project	project	NOUN
crl-16641	66	35	.	.	PUNCT
crl-16641	67	1	your	your	PRON
crl-16641	67	2	professor	professor	NOUN
crl-16641	67	3	tells	tell	VERB
crl-16641	67	4	you	you	PRON
crl-16641	67	5	that	that	SCONJ
crl-16641	67	6	there	there	PRON
crl-16641	67	7	is	be	VERB
crl-16641	67	8	a	a	DET
crl-16641	67	9	subject	subject	ADJ
crl-16641	67	10	course	course	NOUN
crl-16641	67	11	guide	guide	NOUN
crl-16641	67	12	for	for	ADP
crl-16641	67	13	your	your	PRON
crl-16641	67	14	class	class	NOUN
crl-16641	67	15	on	on	ADP
crl-16641	67	16	the	the	DET
crl-16641	67	17	library	library	ADJ
crl-16641	67	18	website	website	NOUN
crl-16641	67	19	that	that	PRON
crl-16641	67	20	will	will	AUX
crl-16641	67	21	help	help	VERB
crl-16641	67	22	you	you	PRON
crl-16641	67	23	find	find	VERB
crl-16641	67	24	primary	primary	ADJ
crl-16641	67	25	source	source	NOUN
crl-16641	67	26	materials	material	NOUN
crl-16641	67	27	.	.	PUNCT
crl-16641	68	1	find	find	VERB
crl-16641	68	2	this	this	DET
crl-16641	68	3	course	course	NOUN
crl-16641	68	4	guide	guide	NOUN
crl-16641	68	5	(	(	PUNCT
crl-16641	68	6	record	record	VERB
crl-16641	68	7	the	the	DET
crl-16641	68	8	web	web	NOUN
crl-16641	68	9	address	address	NOUN
crl-16641	68	10	)	)	PUNCT
crl-16641	68	11	and	and	CCONJ
crl-16641	68	12	identify	identify	VERB
crl-16641	68	13	one	one	NUM
crl-16641	68	14	database	database	NOUN
crl-16641	68	15	that	that	PRON
crl-16641	68	16	includes	include	VERB
crl-16641	68	17	primary	primary	ADJ
crl-16641	68	18	source	source	NOUN
crl-16641	68	19	content	content	NOUN
crl-16641	68	20	(	(	PUNCT
crl-16641	68	21	record	record	VERB
crl-16641	68	22	the	the	DET
crl-16641	68	23	name	name	NOUN
crl-16641	68	24	of	of	ADP
crl-16641	68	25	the	the	DET
crl-16641	68	26	database	database	NOUN
crl-16641	68	27	)	)	PUNCT
crl-16641	68	28	.	.	PUNCT
crl-16641	69	1	this	this	DET
crl-16641	69	2	scenario	scenario	NOUN
crl-16641	69	3	addressed	address	VERB
crl-16641	69	4	the	the	DET
crl-16641	69	5	checkpoints	checkpoint	NOUN
crl-16641	69	6	of	of	ADP
crl-16641	69	7	online	online	ADJ
crl-16641	69	8	presence	presence	NOUN
crl-16641	69	9	and	and	CCONJ
crl-16641	69	10	using	use	VERB
crl-16641	69	11	the	the	DET
crl-16641	69	12	library	library	NOUN
crl-16641	69	13	.	.	PUNCT
crl-16641	70	1	averaged	average	VERB
crl-16641	70	2	scores	score	NOUN
crl-16641	70	3	of	of	ADP
crl-16641	70	4	the	the	DET
crl-16641	70	5	interns	intern	NOUN
crl-16641	70	6	were	be	AUX
crl-16641	70	7	4.3	4.3	NUM
crl-16641	70	8	on	on	ADP
crl-16641	70	9	a	a	DET
crl-16641	70	10	5.0	5.0	NUM
crl-16641	70	11	scale	scale	NOUN
crl-16641	70	12	.	.	PUNCT
crl-16641	71	1	in	in	ADP
crl-16641	71	2	reviewing	review	VERB
crl-16641	71	3	their	their	PRON
crl-16641	71	4	data	datum	NOUN
crl-16641	71	5	collection	collection	NOUN
crl-16641	71	6	forms	form	NOUN
crl-16641	71	7	and	and	CCONJ
crl-16641	71	8	during	during	ADP
crl-16641	71	9	the	the	DET
crl-16641	71	10	focus	focus	NOUN
crl-16641	71	11	group	group	NOUN
crl-16641	71	12	discussion	discussion	NOUN
crl-16641	71	13	,	,	PUNCT
crl-16641	71	14	the	the	DET
crl-16641	71	15	two	two	NUM
crl-16641	71	16	main	main	ADJ
crl-16641	71	17	findings	finding	NOUN
crl-16641	71	18	were	be	AUX
crl-16641	71	19	:	:	PUNCT
crl-16641	71	20	•	•	NUM
crl-16641	71	21	course	course	NOUN
crl-16641	71	22	guides	guide	NOUN
crl-16641	71	23	are	be	AUX
crl-16641	71	24	easily	easily	ADV
crl-16641	71	25	confused	confuse	VERB
crl-16641	71	26	with	with	ADP
crl-16641	71	27	subject	subject	ADJ
crl-16641	71	28	guides	guide	NOUN
crl-16641	71	29	;	;	PUNCT
crl-16641	71	30	and	and	CCONJ
crl-16641	71	31	figure	figure	VERB
crl-16641	71	32	1	1	NUM
crl-16641	71	33	journey	journey	NOUN
crl-16641	71	34	map	map	NOUN
crl-16641	71	35	of	of	ADP
crl-16641	71	36	scenario	scenario	NOUN
crl-16641	71	37	to	to	PART
crl-16641	71	38	find	find	VERB
crl-16641	71	39	a	a	DET
crl-16641	71	40	library	library	NOUN
crl-16641	71	41	course	course	NOUN
crl-16641	71	42	guide	guide	VERB
crl-16641	71	43	journey	journey	NOUN
crl-16641	71	44	mapping	map	VERB
crl-16641	71	45	the	the	DET
crl-16641	71	46	user	user	NOUN
crl-16641	71	47	experience	experience	NOUN
crl-16641	71	48	463	463	NUM
crl-16641	71	49	•	•	NOUN
crl-16641	71	50	in	in	ADP
crl-16641	71	51	the	the	DET
crl-16641	71	52	example	example	NOUN
crl-16641	71	53	provided	provide	VERB
crl-16641	71	54	,	,	PUNCT
crl-16641	71	55	users	user	NOUN
crl-16641	71	56	had	have	VERB
crl-16641	71	57	difficulty	difficulty	NOUN
crl-16641	71	58	in	in	ADP
crl-16641	71	59	differentiating	differentiate	VERB
crl-16641	71	60	guides	guide	NOUN
crl-16641	71	61	within	within	ADP
crl-16641	71	62	a	a	DET
crl-16641	71	63	set	set	NOUN
crl-16641	71	64	of	of	ADP
crl-16641	71	65	subject	subject	NOUN
crl-16641	71	66	guides	guide	NOUN
crl-16641	71	67	.	.	PUNCT
crl-16641	72	1	our	our	PRON
crl-16641	72	2	libguides	libguides	ADJ
crl-16641	72	3	implementation	implementation	NOUN
crl-16641	72	4	included	include	VERB
crl-16641	72	5	the	the	DET
crl-16641	72	6	terminology	terminology	NOUN
crl-16641	72	7	of	of	ADP
crl-16641	72	8	subject	subject	ADJ
crl-16641	72	9	guides	guide	NOUN
crl-16641	72	10	and	and	CCONJ
crl-16641	72	11	course	course	NOUN
crl-16641	72	12	guides	guide	NOUN
crl-16641	72	13	.	.	PUNCT
crl-16641	73	1	these	these	PRON
crl-16641	73	2	needed	need	VERB
crl-16641	73	3	to	to	PART
crl-16641	73	4	be	be	AUX
crl-16641	73	5	selected	select	VERB
crl-16641	73	6	by	by	ADP
crl-16641	73	7	identifying	identify	VERB
crl-16641	73	8	the	the	DET
crl-16641	73	9	academic	academic	ADJ
crl-16641	73	10	department	department	NOUN
crl-16641	73	11	or	or	CCONJ
crl-16641	73	12	unit	unit	NOUN
crl-16641	73	13	for	for	ADP
crl-16641	73	14	the	the	DET
crl-16641	73	15	class	class	NOUN
crl-16641	73	16	or	or	CCONJ
crl-16641	73	17	subject	subject	NOUN
crl-16641	73	18	.	.	PUNCT
crl-16641	74	1	the	the	DET
crl-16641	74	2	data	data	NOUN
crl-16641	74	3	collection	collection	NOUN
crl-16641	74	4	forms	form	NOUN
crl-16641	74	5	and	and	CCONJ
crl-16641	74	6	the	the	DET
crl-16641	74	7	focus	focus	NOUN
crl-16641	74	8	group	group	NOUN
crl-16641	74	9	discussions	discussion	NOUN
crl-16641	74	10	identified	identify	VERB
crl-16641	74	11	that	that	SCONJ
crl-16641	74	12	terminology	terminology	NOUN
crl-16641	74	13	was	be	AUX
crl-16641	74	14	clearly	clearly	ADV
crl-16641	74	15	confusing	confusing	ADJ
crl-16641	74	16	to	to	ADP
crl-16641	74	17	the	the	DET
crl-16641	74	18	students	student	NOUN
crl-16641	74	19	.	.	PUNCT
crl-16641	75	1	the	the	DET
crl-16641	75	2	following	follow	VERB
crl-16641	75	3	recommendations	recommendation	NOUN
crl-16641	75	4	resulted	result	VERB
crl-16641	75	5	from	from	ADP
crl-16641	75	6	the	the	DET
crl-16641	75	7	analysis	analysis	NOUN
crl-16641	75	8	:	:	PUNCT
crl-16641	75	9	•	•	X
crl-16641	75	10	implement	implement	VERB
crl-16641	75	11	the	the	DET
crl-16641	75	12	use	use	NOUN
crl-16641	75	13	of	of	ADP
crl-16641	75	14	collapsible	collapsible	ADJ
crl-16641	75	15	tabs	tab	NOUN
crl-16641	75	16	on	on	ADP
crl-16641	75	17	libguides	libguide	NOUN
crl-16641	75	18	,	,	PUNCT
crl-16641	75	19	which	which	PRON
crl-16641	75	20	was	be	AUX
crl-16641	75	21	completed	complete	VERB
crl-16641	75	22	as	as	ADP
crl-16641	75	23	part	part	NOUN
crl-16641	75	24	of	of	ADP
crl-16641	75	25	an	an	DET
crl-16641	75	26	upgrade	upgrade	NOUN
crl-16641	75	27	.	.	PUNCT
crl-16641	76	1	combine	combine	VERB
crl-16641	76	2	course	course	NOUN
crl-16641	76	3	guides	guide	NOUN
crl-16641	76	4	and	and	CCONJ
crl-16641	76	5	subject	subject	NOUN
crl-16641	76	6	guides	guide	NOUN
crl-16641	76	7	into	into	ADP
crl-16641	76	8	one	one	NUM
crl-16641	76	9	set	set	NOUN
crl-16641	76	10	of	of	ADP
crl-16641	76	11	guides	guide	NOUN
crl-16641	76	12	,	,	PUNCT
crl-16641	76	13	which	which	PRON
crl-16641	76	14	was	be	AUX
crl-16641	76	15	completed	complete	VERB
crl-16641	76	16	.	.	PUNCT
crl-16641	77	1	•	•	NUM
crl-16641	77	2	change	change	NOUN
crl-16641	77	3	terminology	terminology	NOUN
crl-16641	77	4	of	of	ADP
crl-16641	77	5	course	course	NOUN
crl-16641	77	6	and	and	CCONJ
crl-16641	77	7	subject	subject	NOUN
crl-16641	77	8	guides	guide	NOUN
crl-16641	77	9	to	to	ADP
crl-16641	77	10	research	research	NOUN
crl-16641	77	11	guides	guide	NOUN
crl-16641	77	12	,	,	PUNCT
crl-16641	77	13	which	which	PRON
crl-16641	77	14	was	be	AUX
crl-16641	77	15	completed	complete	VERB
crl-16641	77	16	.	.	PUNCT
crl-16641	78	1	•	•	NUM
crl-16641	78	2	relocate	relocate	VERB
crl-16641	78	3	the	the	DET
crl-16641	78	4	research	research	NOUN
crl-16641	78	5	guides	guide	NOUN
crl-16641	78	6	tab	tab	NOUN
crl-16641	78	7	on	on	ADP
crl-16641	78	8	the	the	DET
crl-16641	78	9	main	main	ADJ
crl-16641	78	10	website	website	NOUN
crl-16641	78	11	to	to	ADP
crl-16641	78	12	a	a	DET
crl-16641	78	13	more	more	ADV
crl-16641	78	14	prominent	prominent	ADJ
crl-16641	78	15	location	location	NOUN
crl-16641	78	16	,	,	PUNCT
crl-16641	78	17	which	which	PRON
crl-16641	78	18	is	be	AUX
crl-16641	78	19	in	in	ADP
crl-16641	78	20	process	process	NOUN
crl-16641	78	21	as	as	ADP
crl-16641	78	22	part	part	NOUN
crl-16641	78	23	of	of	ADP
crl-16641	78	24	a	a	DET
crl-16641	78	25	web	web	NOUN
crl-16641	78	26	page	page	NOUN
crl-16641	78	27	redesign	redesign	NOUN
crl-16641	78	28	.	.	PUNCT
crl-16641	79	1	•	•	NOUN
crl-16641	79	2	promote	promote	VERB
crl-16641	79	3	research	research	NOUN
crl-16641	79	4	guides	guide	NOUN
crl-16641	79	5	through	through	ADP
crl-16641	79	6	instructors	instructor	NOUN
crl-16641	79	7	and	and	CCONJ
crl-16641	79	8	web	web	NOUN
crl-16641	79	9	site	site	NOUN
crl-16641	79	10	marketing	marketing	NOUN
crl-16641	79	11	opportunities	opportunity	NOUN
crl-16641	79	12	,	,	PUNCT
crl-16641	79	13	which	which	PRON
crl-16641	79	14	is	be	AUX
crl-16641	79	15	also	also	ADV
crl-16641	79	16	in	in	ADP
crl-16641	79	17	process	process	NOUN
crl-16641	79	18	as	as	ADP
crl-16641	79	19	part	part	NOUN
crl-16641	79	20	of	of	ADP
crl-16641	79	21	a	a	DET
crl-16641	79	22	new	new	ADJ
crl-16641	79	23	marketing	marketing	NOUN
crl-16641	79	24	initiative	initiative	NOUN
crl-16641	79	25	.	.	PUNCT
crl-16641	80	1	scenario	scenario	NOUN
crl-16641	80	2	:	:	PUNCT
crl-16641	80	3	send	send	VERB
crl-16641	80	4	a	a	DET
crl-16641	80	5	chat	chat	NOUN
crl-16641	80	6	query	query	NOUN
crl-16641	80	7	to	to	ADP
crl-16641	80	8	the	the	DET
crl-16641	80	9	library	library	NOUN
crl-16641	80	10	(	(	PUNCT
crl-16641	80	11	figure	figure	NOUN
crl-16641	80	12	2	2	NUM
crl-16641	80	13	)	)	PUNCT
crl-16641	80	14	you	you	PRON
crl-16641	80	15	are	be	AUX
crl-16641	80	16	studying	study	VERB
crl-16641	80	17	at	at	ADP
crl-16641	80	18	home	home	NOUN
crl-16641	80	19	and	and	CCONJ
crl-16641	80	20	need	need	VERB
crl-16641	80	21	to	to	PART
crl-16641	80	22	find	find	VERB
crl-16641	80	23	an	an	DET
crl-16641	80	24	article	article	NOUN
crl-16641	80	25	on	on	ADP
crl-16641	80	26	the	the	DET
crl-16641	80	27	topic	topic	NOUN
crl-16641	80	28	of	of	ADP
crl-16641	80	29	getting	get	VERB
crl-16641	80	30	a	a	DET
crl-16641	80	31	nursing	nursing	NOUN
crl-16641	80	32	degree	degree	NOUN
crl-16641	80	33	through	through	ADP
crl-16641	80	34	a	a	DET
crl-16641	80	35	requirement	requirement	NOUN
crl-16641	80	36	referred	refer	VERB
crl-16641	80	37	to	to	ADP
crl-16641	80	38	as	as	ADP
crl-16641	80	39	“	"	PUNCT
crl-16641	80	40	bsn	bsn	NOUN
crl-16641	80	41	in	in	ADP
crl-16641	80	42	10	10	NUM
crl-16641	80	43	.	.	PUNCT
crl-16641	80	44	”	"	PUNCT
crl-16641	81	1	your	your	PRON
crl-16641	81	2	paper	paper	NOUN
crl-16641	81	3	is	be	AUX
crl-16641	81	4	due	due	ADJ
crl-16641	81	5	tomorrow	tomorrow	NOUN
crl-16641	81	6	,	,	PUNCT
crl-16641	81	7	and	and	CCONJ
crl-16641	81	8	you	you	PRON
crl-16641	81	9	have	have	AUX
crl-16641	81	10	not	not	PART
crl-16641	81	11	been	be	AUX
crl-16641	81	12	able	able	ADJ
crl-16641	81	13	to	to	PART
crl-16641	81	14	find	find	VERB
crl-16641	81	15	an	an	DET
crl-16641	81	16	article	article	NOUN
crl-16641	81	17	.	.	PUNCT
crl-16641	82	1	contact	contact	VERB
crl-16641	82	2	the	the	DET
crl-16641	82	3	library	library	NOUN
crl-16641	82	4	chat	chat	VERB
crl-16641	82	5	service	service	NOUN
crl-16641	82	6	between	between	ADP
crl-16641	82	7	the	the	DET
crl-16641	82	8	hours	hour	NOUN
crl-16641	82	9	of	of	ADP
crl-16641	82	10	8:00am	8:00am	NUM
crl-16641	82	11	to	to	PART
crl-16641	82	12	9:00pm	9:00pm	NUM
crl-16641	82	13	monday	monday	PROPN
crl-16641	82	14	through	through	ADP
crl-16641	82	15	thursday	thursday	PROPN
crl-16641	82	16	,	,	PUNCT
crl-16641	82	17	or	or	CCONJ
crl-16641	83	1	8:00am	8:00am	NUM
crl-16641	83	2	to	to	ADP
crl-16641	83	3	6:00pm	6:00pm	NUM
crl-16641	83	4	friday	friday	PROPN
crl-16641	83	5	,	,	PUNCT
crl-16641	83	6	and	and	CCONJ
crl-16641	83	7	ask	ask	VERB
crl-16641	83	8	for	for	ADP
crl-16641	83	9	assistance	assistance	NOUN
crl-16641	83	10	in	in	ADP
crl-16641	83	11	locating	locate	VERB
crl-16641	83	12	this	this	DET
crl-16641	83	13	article	article	NOUN
crl-16641	83	14	.	.	PUNCT
crl-16641	84	1	make	make	VERB
crl-16641	84	2	the	the	DET
crl-16641	84	3	following	follow	VERB
crl-16641	84	4	request	request	NOUN
crl-16641	84	5	:	:	PUNCT
crl-16641	84	6	“	"	PUNCT
crl-16641	84	7	i	i	PRON
crl-16641	84	8	need	need	VERB
crl-16641	84	9	a	a	DET
crl-16641	84	10	nursing	nursing	NOUN
crl-16641	84	11	article	article	NOUN
crl-16641	84	12	about	about	ADP
crl-16641	84	13	bsn	bsn	PROPN
crl-16641	84	14	in	in	ADP
crl-16641	84	15	10	10	NUM
crl-16641	84	16	.	.	PUNCT
crl-16641	85	1	how	how	SCONJ
crl-16641	85	2	can	can	AUX
crl-16641	85	3	i	i	PRON
crl-16641	85	4	find	find	VERB
crl-16641	85	5	that	that	PRON
crl-16641	85	6	?	?	PUNCT
crl-16641	85	7	”	"	PUNCT
crl-16641	85	8	using	use	VERB
crl-16641	85	9	the	the	DET
crl-16641	85	10	information	information	NOUN
crl-16641	85	11	provided	provide	VERB
crl-16641	85	12	to	to	ADP
crl-16641	85	13	you	you	PRON
crl-16641	85	14	,	,	PUNCT
crl-16641	85	15	locate	locate	VERB
crl-16641	85	16	the	the	DET
crl-16641	85	17	article	article	NOUN
crl-16641	85	18	.	.	PUNCT
crl-16641	86	1	this	this	DET
crl-16641	86	2	scenario	scenario	NOUN
crl-16641	86	3	addressed	address	VERB
crl-16641	86	4	the	the	DET
crl-16641	86	5	checkpoints	checkpoint	NOUN
crl-16641	86	6	of	of	ADP
crl-16641	86	7	online	online	ADJ
crl-16641	86	8	presence	presence	NOUN
crl-16641	86	9	,	,	PUNCT
crl-16641	86	10	service	service	NOUN
crl-16641	86	11	points	point	NOUN
crl-16641	86	12	,	,	PUNCT
crl-16641	86	13	and	and	CCONJ
crl-16641	86	14	policies	policy	NOUN
crl-16641	86	15	and	and	CCONJ
crl-16641	86	16	customer	customer	NOUN
crl-16641	86	17	service	service	NOUN
crl-16641	86	18	.	.	PUNCT
crl-16641	87	1	the	the	DET
crl-16641	87	2	averaged	average	VERB
crl-16641	87	3	intern	intern	NOUN
crl-16641	87	4	ratings	rating	NOUN
crl-16641	87	5	for	for	ADP
crl-16641	87	6	this	this	DET
crl-16641	87	7	scenario	scenario	NOUN
crl-16641	87	8	were	be	AUX
crl-16641	87	9	3.6	3.6	NUM
crl-16641	87	10	on	on	ADP
crl-16641	87	11	a	a	DET
crl-16641	87	12	5.0	5.0	NUM
crl-16641	87	13	scale	scale	NOUN
crl-16641	87	14	.	.	PUNCT
crl-16641	88	1	analysis	analysis	NOUN
crl-16641	88	2	of	of	ADP
crl-16641	88	3	the	the	DET
crl-16641	88	4	data	datum	NOUN
crl-16641	88	5	collection	collection	NOUN
crl-16641	88	6	forms	form	NOUN
crl-16641	88	7	and	and	CCONJ
crl-16641	88	8	the	the	DET
crl-16641	88	9	focus	focus	NOUN
crl-16641	88	10	group	group	NOUN
crl-16641	88	11	discussions	discussion	NOUN
crl-16641	88	12	identified	identify	VERB
crl-16641	88	13	three	three	NUM
crl-16641	88	14	primary	primary	ADJ
crl-16641	88	15	findings	finding	NOUN
crl-16641	88	16	.	.	PUNCT
crl-16641	89	1	•	•	NOUN
crl-16641	89	2	locating	locate	VERB
crl-16641	89	3	the	the	DET
crl-16641	89	4	chat	chat	NOUN
crl-16641	89	5	service	service	NOUN
crl-16641	89	6	on	on	ADP
crl-16641	89	7	the	the	DET
crl-16641	89	8	website	website	NOUN
crl-16641	89	9	was	be	AUX
crl-16641	89	10	difficult	difficult	ADJ
crl-16641	89	11	;	;	PUNCT
crl-16641	89	12	one	one	NUM
crl-16641	89	13	user	user	NOUN
crl-16641	89	14	found	find	VERB
crl-16641	89	15	it	it	PRON
crl-16641	89	16	using	use	VERB
crl-16641	89	17	a	a	DET
crl-16641	89	18	google	google	NOUN
crl-16641	89	19	search	search	NOUN
crl-16641	89	20	.	.	PUNCT
crl-16641	90	1	•	•	NUM
crl-16641	90	2	mechanics	mechanic	NOUN
crl-16641	90	3	of	of	ADP
crl-16641	90	4	chat	chat	NOUN
crl-16641	90	5	were	be	AUX
crl-16641	90	6	difficult	difficult	ADJ
crl-16641	90	7	in	in	ADP
crl-16641	90	8	chrome	chrome	NOUN
crl-16641	90	9	because	because	SCONJ
crl-16641	90	10	the	the	DET
crl-16641	90	11	chat	chat	NOUN
crl-16641	90	12	window	window	NOUN
crl-16641	90	13	would	would	AUX
crl-16641	90	14	disappear	disappear	VERB
crl-16641	90	15	when	when	SCONJ
crl-16641	90	16	another	another	DET
crl-16641	90	17	tab	tab	NOUN
crl-16641	90	18	was	be	AUX
crl-16641	90	19	selected	select	VERB
crl-16641	90	20	.	.	PUNCT
crl-16641	91	1	figure	figure	NOUN
crl-16641	91	2	2	2	NUM
crl-16641	91	3	journey	journey	NOUN
crl-16641	91	4	map	map	NOUN
crl-16641	91	5	of	of	ADP
crl-16641	91	6	scenario	scenario	NOUN
crl-16641	91	7	to	to	PART
crl-16641	91	8	send	send	VERB
crl-16641	91	9	a	a	DET
crl-16641	91	10	chat	chat	NOUN
crl-16641	91	11	query	query	NOUN
crl-16641	91	12	to	to	ADP
crl-16641	91	13	the	the	DET
crl-16641	91	14	library	library	NOUN
crl-16641	91	15	464	464	NUM
crl-16641	91	16	college	college	PROPN
crl-16641	91	17	&	&	CCONJ
crl-16641	91	18	research	research	PROPN
crl-16641	91	19	libraries	library	NOUN
crl-16641	91	20	may	may	AUX
crl-16641	91	21	2017	2017	NUM
crl-16641	91	22	•	•	NOUN
crl-16641	91	23	one	one	NUM
crl-16641	91	24	user	user	NOUN
crl-16641	91	25	experienced	experience	VERB
crl-16641	91	26	a	a	DET
crl-16641	91	27	service	service	NOUN
crl-16641	91	28	delay	delay	NOUN
crl-16641	91	29	and	and	CCONJ
crl-16641	91	30	was	be	AUX
crl-16641	91	31	not	not	PART
crl-16641	91	32	successful	successful	ADJ
crl-16641	91	33	in	in	ADP
crl-16641	91	34	getting	get	VERB
crl-16641	91	35	the	the	DET
crl-16641	91	36	needed	needed	ADJ
crl-16641	91	37	article	article	NOUN
crl-16641	91	38	.	.	PUNCT
crl-16641	92	1	the	the	DET
crl-16641	92	2	chat	chat	PROPN
crl-16641	92	3	service	service	NOUN
crl-16641	92	4	in	in	ADP
crl-16641	92	5	use	use	NOUN
crl-16641	92	6	at	at	ADP
crl-16641	92	7	the	the	DET
crl-16641	92	8	time	time	NOUN
crl-16641	92	9	of	of	ADP
crl-16641	92	10	the	the	DET
crl-16641	92	11	journey	journey	NOUN
crl-16641	92	12	-	-	PUNCT
crl-16641	92	13	mapping	mapping	NOUN
crl-16641	92	14	research	research	NOUN
crl-16641	92	15	had	have	AUX
crl-16641	92	16	been	be	AUX
crl-16641	92	17	in	in	ADP
crl-16641	92	18	place	place	NOUN
crl-16641	92	19	for	for	ADP
crl-16641	92	20	a	a	DET
crl-16641	92	21	number	number	NOUN
crl-16641	92	22	of	of	ADP
crl-16641	92	23	years	year	NOUN
crl-16641	92	24	without	without	ADP
crl-16641	92	25	recent	recent	ADJ
crl-16641	92	26	review	review	NOUN
crl-16641	92	27	.	.	PUNCT
crl-16641	93	1	the	the	DET
crl-16641	93	2	recommendations	recommendation	NOUN
crl-16641	93	3	that	that	PRON
crl-16641	93	4	came	come	VERB
crl-16641	93	5	as	as	ADP
crl-16641	93	6	a	a	DET
crl-16641	93	7	result	result	NOUN
crl-16641	93	8	of	of	ADP
crl-16641	93	9	this	this	DET
crl-16641	93	10	study	study	NOUN
crl-16641	93	11	encouraged	encourage	VERB
crl-16641	93	12	the	the	DET
crl-16641	93	13	staff	staff	NOUN
crl-16641	93	14	to	to	PART
crl-16641	93	15	make	make	VERB
crl-16641	93	16	a	a	DET
crl-16641	93	17	change	change	NOUN
crl-16641	93	18	to	to	ADP
crl-16641	93	19	a	a	DET
crl-16641	93	20	new	new	ADJ
crl-16641	93	21	chat	chat	NOUN
crl-16641	93	22	service	service	NOUN
crl-16641	93	23	.	.	PUNCT
crl-16641	94	1	the	the	DET
crl-16641	94	2	new	new	ADJ
crl-16641	94	3	service	service	NOUN
crl-16641	94	4	addresses	address	NOUN
crl-16641	94	5	almost	almost	ADV
crl-16641	94	6	every	every	PRON
crl-16641	94	7	recommendation	recommendation	NOUN
crl-16641	94	8	:	:	PUNCT
crl-16641	94	9	•	•	NUM
crl-16641	94	10	make	make	VERB
crl-16641	94	11	option	option	NOUN
crl-16641	94	12	to	to	PART
crl-16641	94	13	chat	chat	VERB
crl-16641	94	14	more	more	ADV
crl-16641	94	15	visible	visible	ADJ
crl-16641	94	16	on	on	ADP
crl-16641	94	17	the	the	DET
crl-16641	94	18	website	website	NOUN
crl-16641	94	19	.	.	PUNCT
crl-16641	95	1	the	the	DET
crl-16641	95	2	widget	widget	NOUN
crl-16641	95	3	is	be	AUX
crl-16641	95	4	now	now	ADV
crl-16641	95	5	larger	large	ADJ
crl-16641	95	6	and	and	CCONJ
crl-16641	95	7	triggers	trigger	NOUN
crl-16641	95	8	are	be	AUX
crl-16641	95	9	in	in	ADP
crl-16641	95	10	place	place	NOUN
crl-16641	95	11	on	on	ADP
crl-16641	95	12	primary	primary	ADJ
crl-16641	95	13	research	research	NOUN
crl-16641	95	14	pages	page	NOUN
crl-16641	95	15	to	to	PART
crl-16641	95	16	encourage	encourage	VERB
crl-16641	95	17	questions	question	NOUN
crl-16641	95	18	.	.	PUNCT
crl-16641	96	1	•	•	NUM
crl-16641	96	2	determine	determine	VERB
crl-16641	96	3	why	why	SCONJ
crl-16641	96	4	the	the	DET
crl-16641	96	5	chat	chat	NOUN
crl-16641	96	6	window	window	NOUN
crl-16641	96	7	closes	close	VERB
crl-16641	96	8	in	in	ADP
crl-16641	96	9	chrome	chrome	NOUN
crl-16641	96	10	.	.	PUNCT
crl-16641	97	1	the	the	DET
crl-16641	97	2	new	new	ADJ
crl-16641	97	3	chat	chat	NOUN
crl-16641	97	4	service	service	NOUN
crl-16641	97	5	stays	stay	VERB
crl-16641	97	6	open	open	ADJ
crl-16641	97	7	with	with	ADP
crl-16641	97	8	all	all	DET
crl-16641	97	9	browsers	browser	NOUN
crl-16641	97	10	.	.	PUNCT
crl-16641	98	1	•	•	NUM
crl-16641	98	2	either	either	CCONJ
crl-16641	98	3	make	make	VERB
crl-16641	98	4	link	link	NOUN
crl-16641	98	5	invisible	invisible	ADJ
crl-16641	98	6	when	when	SCONJ
crl-16641	98	7	service	service	NOUN
crl-16641	98	8	not	not	PART
crl-16641	98	9	available	available	ADJ
crl-16641	98	10	or	or	CCONJ
crl-16641	98	11	use	use	VERB
crl-16641	98	12	red	red	ADJ
crl-16641	98	13	/	/	SYM
crl-16641	98	14	green	green	ADJ
crl-16641	98	15	colors	color	NOUN
crl-16641	98	16	to	to	PART
crl-16641	98	17	indicate	indicate	VERB
crl-16641	98	18	availability	availability	NOUN
crl-16641	98	19	.	.	PUNCT
crl-16641	99	1	straightforward	straightforward	ADJ
crl-16641	99	2	text	text	NOUN
crl-16641	99	3	now	now	ADV
crl-16641	99	4	indicates	indicate	VERB
crl-16641	99	5	that	that	SCONJ
crl-16641	99	6	librarians	librarian	NOUN
crl-16641	99	7	are	be	AUX
crl-16641	99	8	online	online	ADJ
crl-16641	99	9	for	for	ADP
crl-16641	99	10	chat	chat	NOUN
crl-16641	99	11	or	or	CCONJ
crl-16641	99	12	are	be	AUX
crl-16641	99	13	offline	offline	ADJ
crl-16641	99	14	and	and	CCONJ
crl-16641	99	15	will	will	AUX
crl-16641	99	16	take	take	VERB
crl-16641	99	17	e	e	NOUN
crl-16641	99	18	-	-	NOUN
crl-16641	99	19	mail	mail	NOUN
crl-16641	99	20	queries	query	NOUN
crl-16641	99	21	.	.	PUNCT
crl-16641	100	1	•	•	NUM
crl-16641	100	2	create	create	VERB
crl-16641	100	3	autoreplies	autoreplie	NOUN
crl-16641	100	4	for	for	ADP
crl-16641	100	5	times	time	NOUN
crl-16641	100	6	when	when	SCONJ
crl-16641	100	7	a	a	DET
crl-16641	100	8	response	response	NOUN
crl-16641	100	9	can	can	AUX
crl-16641	100	10	not	not	PART
crl-16641	100	11	be	be	AUX
crl-16641	100	12	sent	send	VERB
crl-16641	100	13	immediately	immediately	ADV
crl-16641	100	14	.	.	PUNCT
crl-16641	101	1	these	these	DET
crl-16641	101	2	automatic	automatic	ADJ
crl-16641	101	3	replies	reply	NOUN
crl-16641	101	4	are	be	AUX
crl-16641	101	5	part	part	NOUN
crl-16641	101	6	of	of	ADP
crl-16641	101	7	the	the	DET
crl-16641	101	8	new	new	ADJ
crl-16641	101	9	chat	chat	NOUN
crl-16641	101	10	service	service	NOUN
crl-16641	101	11	.	.	PUNCT
crl-16641	102	1	the	the	DET
crl-16641	102	2	new	new	ADJ
crl-16641	102	3	chat	chat	NOUN
crl-16641	102	4	service	service	NOUN
crl-16641	102	5	has	have	AUX
crl-16641	102	6	had	have	VERB
crl-16641	102	7	interesting	interesting	ADJ
crl-16641	102	8	results	result	NOUN
crl-16641	102	9	.	.	PUNCT
crl-16641	103	1	in	in	ADP
crl-16641	103	2	addition	addition	NOUN
crl-16641	103	3	to	to	ADP
crl-16641	103	4	including	include	VERB
crl-16641	103	5	the	the	DET
crl-16641	103	6	first	first	ADJ
crl-16641	103	7	four	four	NUM
crl-16641	103	8	recommendations	recommendation	NOUN
crl-16641	103	9	of	of	ADP
crl-16641	103	10	this	this	DET
crl-16641	103	11	project	project	NOUN
crl-16641	103	12	,	,	PUNCT
crl-16641	103	13	chat	chat	VERB
crl-16641	103	14	usage	usage	NOUN
crl-16641	103	15	has	have	AUX
crl-16641	103	16	increased	increase	VERB
crl-16641	103	17	by	by	ADP
crl-16641	103	18	464	464	NUM
crl-16641	103	19	percent	percent	NOUN
crl-16641	103	20	(	(	PUNCT
crl-16641	103	21	comparing	compare	VERB
crl-16641	103	22	data	datum	NOUN
crl-16641	103	23	from	from	ADP
crl-16641	103	24	autumn	autumn	NOUN
crl-16641	103	25	semester	semester	NOUN
crl-16641	103	26	of	of	ADP
crl-16641	103	27	2014	2014	NUM
crl-16641	103	28	to	to	ADP
crl-16641	103	29	autumn	autumn	NOUN
crl-16641	103	30	semester	semester	NOUN
crl-16641	103	31	of	of	ADP
crl-16641	103	32	2015	2015	NUM
crl-16641	103	33	)	)	PUNCT
crl-16641	103	34	and	and	CCONJ
crl-16641	103	35	,	,	PUNCT
crl-16641	103	36	while	while	SCONJ
crl-16641	103	37	detailed	detailed	ADJ
crl-16641	103	38	analysis	analysis	NOUN
crl-16641	103	39	is	be	AUX
crl-16641	103	40	yet	yet	ADV
crl-16641	103	41	to	to	PART
crl-16641	103	42	be	be	AUX
crl-16641	103	43	completed	complete	VERB
crl-16641	103	44	,	,	PUNCT
crl-16641	103	45	it	it	PRON
crl-16641	103	46	appears	appear	VERB
crl-16641	103	47	that	that	SCONJ
crl-16641	103	48	the	the	DET
crl-16641	103	49	complexity	complexity	NOUN
crl-16641	103	50	of	of	ADP
crl-16641	103	51	the	the	DET
crl-16641	103	52	questions	question	NOUN
crl-16641	103	53	and	and	CCONJ
crl-16641	103	54	the	the	DET
crl-16641	103	55	audience	audience	NOUN
crl-16641	103	56	responding	respond	VERB
crl-16641	103	57	to	to	ADP
crl-16641	103	58	the	the	DET
crl-16641	103	59	new	new	ADJ
crl-16641	103	60	chat	chat	NOUN
crl-16641	103	61	widget	widget	NOUN
crl-16641	103	62	have	have	AUX
crl-16641	103	63	charted	chart	VERB
crl-16641	103	64	new	new	ADJ
crl-16641	103	65	territory	territory	NOUN
crl-16641	103	66	for	for	ADP
crl-16641	103	67	chat	chat	NOUN
crl-16641	103	68	services	service	NOUN
crl-16641	103	69	at	at	ADP
crl-16641	103	70	our	our	PRON
crl-16641	103	71	library	library	NOUN
crl-16641	103	72	.	.	PUNCT
crl-16641	104	1	scenario	scenario	NOUN
crl-16641	104	2	:	:	PUNCT
crl-16641	104	3	locate	locate	VERB
crl-16641	104	4	this	this	DET
crl-16641	104	5	article	article	NOUN
crl-16641	104	6	(	(	PUNCT
crl-16641	104	7	figure	figure	NOUN
crl-16641	104	8	3	3	NUM
crl-16641	104	9	)	)	PUNCT
crl-16641	104	10	you	you	PRON
crl-16641	104	11	are	be	AUX
crl-16641	104	12	a	a	DET
crl-16641	104	13	physical	physical	ADJ
crl-16641	104	14	therapy	therapy	NOUN
crl-16641	104	15	student	student	NOUN
crl-16641	104	16	doing	do	VERB
crl-16641	104	17	research	research	NOUN
crl-16641	104	18	for	for	ADP
crl-16641	104	19	a	a	DET
crl-16641	104	20	paper	paper	NOUN
crl-16641	104	21	on	on	ADP
crl-16641	104	22	patient	patient	NOUN
crl-16641	104	23	falls	fall	NOUN
crl-16641	104	24	in	in	ADP
crl-16641	104	25	hospitals	hospital	NOUN
crl-16641	104	26	,	,	PUNCT
crl-16641	104	27	and	and	CCONJ
crl-16641	104	28	you	you	PRON
crl-16641	104	29	found	find	VERB
crl-16641	104	30	the	the	DET
crl-16641	104	31	following	follow	VERB
crl-16641	104	32	reference	reference	NOUN
crl-16641	104	33	.	.	PUNCT
crl-16641	105	1	your	your	PRON
crl-16641	105	2	instructor	instructor	NOUN
crl-16641	105	3	told	tell	VERB
crl-16641	105	4	you	you	PRON
crl-16641	105	5	that	that	SCONJ
crl-16641	105	6	this	this	DET
crl-16641	105	7	article	article	NOUN
crl-16641	105	8	was	be	AUX
crl-16641	105	9	perfect	perfect	ADJ
crl-16641	105	10	for	for	ADP
crl-16641	105	11	your	your	PRON
crl-16641	105	12	paper	paper	NOUN
crl-16641	105	13	and	and	CCONJ
crl-16641	105	14	that	that	SCONJ
crl-16641	105	15	you	you	PRON
crl-16641	105	16	could	could	AUX
crl-16641	105	17	get	get	VERB
crl-16641	105	18	it	it	PRON
crl-16641	105	19	from	from	ADP
crl-16641	105	20	the	the	DET
crl-16641	105	21	library	library	NOUN
crl-16641	105	22	.	.	PUNCT
crl-16641	106	1	locate	locate	VERB
crl-16641	106	2	this	this	DET
crl-16641	106	3	article	article	NOUN
crl-16641	106	4	:	:	PUNCT
crl-16641	106	5	•	•	DET
crl-16641	106	6	sources	source	NOUN
crl-16641	106	7	:	:	PUNCT
crl-16641	106	8	matthew	matthew	PROPN
crl-16641	106	9	hepinstall	hepinstall	PROPN
crl-16641	106	10	,	,	PUNCT
crl-16641	106	11	m.d	m.d	PROPN
crl-16641	106	12	.	.	PROPN
crl-16641	106	13	,	,	PUNCT
crl-16641	106	14	orthopaedic	orthopaedic	ADJ
crl-16641	106	15	surgeon	surgeon	NOUN
crl-16641	106	16	,	,	PUNCT
crl-16641	106	17	lenox	lenox	PROPN
crl-16641	106	18	hill	hill	PROPN
crl-16641	106	19	hospital	hospital	PROPN
crl-16641	106	20	center	center	NOUN
crl-16641	106	21	for	for	ADP
crl-16641	106	22	joint	joint	ADJ
crl-16641	106	23	preservation	preservation	NOUN
crl-16641	106	24	&	&	CCONJ
crl-16641	106	25	reconstruction	reconstruction	NOUN
crl-16641	106	26	,	,	PUNCT
crl-16641	106	27	new	new	PROPN
crl-16641	106	28	york	york	PROPN
crl-16641	106	29	city	city	PROPN
crl-16641	106	30	;	;	PUNCT
crl-16641	106	31	grace	grace	NOUN
crl-16641	106	32	rowan	rowan	PROPN
crl-16641	106	33	,	,	PUNCT
crl-16641	106	34	r.n	r.n	PROPN
crl-16641	106	35	.	.	PROPN
crl-16641	106	36	,	,	PUNCT
crl-16641	106	37	figure	figure	VERB
crl-16641	106	38	3	3	NUM
crl-16641	106	39	journey	journey	NOUN
crl-16641	106	40	map	map	NOUN
crl-16641	106	41	of	of	ADP
crl-16641	106	42	scenario	scenario	NOUN
crl-16641	106	43	to	to	PART
crl-16641	106	44	find	find	VERB
crl-16641	106	45	a	a	DET
crl-16641	106	46	particular	particular	ADJ
crl-16641	106	47	article	article	NOUN
crl-16641	106	48	journey	journey	NOUN
crl-16641	106	49	mapping	map	VERB
crl-16641	106	50	the	the	DET
crl-16641	106	51	user	user	NOUN
crl-16641	106	52	experience	experience	NOUN
crl-16641	106	53	465	465	NUM
crl-16641	106	54	registered	register	VERB
crl-16641	106	55	nurse	nurse	NOUN
crl-16641	106	56	educator	educator	NOUN
crl-16641	106	57	,	,	PUNCT
crl-16641	106	58	leader	leader	NOUN
crl-16641	106	59	,	,	PUNCT
crl-16641	106	60	falls	fall	VERB
crl-16641	106	61	prevention	prevention	NOUN
crl-16641	106	62	program	program	NOUN
crl-16641	106	63	,	,	PUNCT
crl-16641	106	64	winthrop	winthrop	NOUN
crl-16641	106	65	-	-	PUNCT
crl-16641	106	66	university	university	NOUN
crl-16641	106	67	hospital	hospital	NOUN
crl-16641	106	68	,	,	PUNCT
crl-16641	106	69	mineola	mineola	PROPN
crl-16641	106	70	,	,	PUNCT
crl-16641	106	71	n.y	n.y	PROPN
crl-16641	106	72	.	.	PROPN
crl-16641	106	73	;	;	PUNCT
crl-16641	106	74	jama	jama	PROPN
crl-16641	106	75	internal	internal	ADJ
crl-16641	106	76	medicine	medicine	NOUN
crl-16641	106	77	,	,	PUNCT
crl-16641	106	78	news	news	NOUN
crl-16641	106	79	release	release	NOUN
crl-16641	106	80	,	,	PUNCT
crl-16641	106	81	jan	jan	PROPN
crl-16641	106	82	.	.	PROPN
crl-16641	106	83	19	19	NUM
crl-16641	106	84	,	,	PUNCT
crl-16641	106	85	2015	2015	NUM
crl-16641	106	86	this	this	DET
crl-16641	106	87	scenario	scenario	NOUN
crl-16641	106	88	addresses	address	VERB
crl-16641	106	89	the	the	DET
crl-16641	106	90	checkpoints	checkpoint	NOUN
crl-16641	106	91	of	of	ADP
crl-16641	106	92	online	online	ADJ
crl-16641	106	93	presence	presence	NOUN
crl-16641	106	94	,	,	PUNCT
crl-16641	106	95	using	use	VERB
crl-16641	106	96	the	the	DET
crl-16641	106	97	library	library	NOUN
crl-16641	106	98	,	,	PUNCT
crl-16641	106	99	service	service	NOUN
crl-16641	106	100	points	point	NOUN
crl-16641	106	101	,	,	PUNCT
crl-16641	106	102	and	and	CCONJ
crl-16641	106	103	policies	policy	NOUN
crl-16641	106	104	and	and	CCONJ
crl-16641	106	105	customer	customer	NOUN
crl-16641	106	106	service	service	NOUN
crl-16641	106	107	.	.	PUNCT
crl-16641	107	1	the	the	DET
crl-16641	107	2	averaged	average	VERB
crl-16641	107	3	intern	intern	NOUN
crl-16641	107	4	ratings	rating	NOUN
crl-16641	107	5	for	for	ADP
crl-16641	107	6	this	this	DET
crl-16641	107	7	scenario	scenario	NOUN
crl-16641	107	8	were	be	AUX
crl-16641	107	9	2.3	2.3	NUM
crl-16641	107	10	on	on	ADP
crl-16641	107	11	a	a	DET
crl-16641	107	12	5.0	5.0	NUM
crl-16641	107	13	scale	scale	NOUN
crl-16641	107	14	,	,	PUNCT
crl-16641	107	15	the	the	DET
crl-16641	107	16	lowest	low	ADJ
crl-16641	107	17	of	of	ADP
crl-16641	107	18	all	all	PRON
crl-16641	107	19	of	of	ADP
crl-16641	107	20	the	the	DET
crl-16641	107	21	scenario	scenario	NOUN
crl-16641	107	22	ratings	rating	NOUN
crl-16641	107	23	.	.	PUNCT
crl-16641	108	1	based	base	VERB
crl-16641	108	2	on	on	ADP
crl-16641	108	3	a	a	DET
crl-16641	108	4	review	review	NOUN
crl-16641	108	5	of	of	ADP
crl-16641	108	6	the	the	DET
crl-16641	108	7	data	datum	NOUN
crl-16641	108	8	collection	collection	NOUN
crl-16641	108	9	forms	form	NOUN
crl-16641	108	10	and	and	CCONJ
crl-16641	108	11	the	the	DET
crl-16641	108	12	focus	focus	NOUN
crl-16641	108	13	group	group	NOUN
crl-16641	108	14	discussions	discussion	NOUN
crl-16641	108	15	,	,	PUNCT
crl-16641	108	16	stress	stress	NOUN
crl-16641	108	17	points	point	NOUN
crl-16641	108	18	were	be	AUX
crl-16641	108	19	definitely	definitely	ADV
crl-16641	108	20	identified	identify	VERB
crl-16641	108	21	.	.	PUNCT
crl-16641	109	1	•	•	NUM
crl-16641	109	2	only	only	ADV
crl-16641	109	3	one	one	NUM
crl-16641	109	4	user	user	NOUN
crl-16641	109	5	found	find	VERB
crl-16641	109	6	the	the	DET
crl-16641	109	7	article	article	NOUN
crl-16641	109	8	.	.	PUNCT
crl-16641	110	1	•	•	NUM
crl-16641	110	2	no	no	DET
crl-16641	110	3	users	user	NOUN
crl-16641	110	4	thought	think	VERB
crl-16641	110	5	to	to	PART
crl-16641	110	6	use	use	VERB
crl-16641	110	7	interlibrary	interlibrary	ADJ
crl-16641	110	8	loan	loan	NOUN
crl-16641	110	9	to	to	PART
crl-16641	110	10	retrieve	retrieve	VERB
crl-16641	110	11	the	the	DET
crl-16641	110	12	article	article	NOUN
crl-16641	110	13	.	.	PUNCT
crl-16641	111	1	•	•	NUM
crl-16641	111	2	no	no	DET
crl-16641	111	3	users	user	NOUN
crl-16641	111	4	requested	request	VERB
crl-16641	111	5	assistance	assistance	NOUN
crl-16641	111	6	from	from	ADP
crl-16641	111	7	staff	staff	NOUN
crl-16641	111	8	at	at	ADP
crl-16641	111	9	the	the	DET
crl-16641	111	10	reference	reference	NOUN
crl-16641	111	11	desk	desk	NOUN
crl-16641	111	12	.	.	PUNCT
crl-16641	112	1	the	the	DET
crl-16641	112	2	findings	finding	NOUN
crl-16641	112	3	in	in	ADP
crl-16641	112	4	this	this	DET
crl-16641	112	5	scenario	scenario	NOUN
crl-16641	112	6	were	be	AUX
crl-16641	112	7	surprising	surprising	ADJ
crl-16641	112	8	for	for	ADP
crl-16641	112	9	the	the	DET
crl-16641	112	10	researchers	researcher	NOUN
crl-16641	112	11	and	and	CCONJ
crl-16641	112	12	fostered	foster	VERB
crl-16641	112	13	the	the	DET
crl-16641	112	14	most	most	ADV
crl-16641	112	15	complex	complex	ADJ
crl-16641	112	16	recommendations	recommendation	NOUN
crl-16641	112	17	.	.	PUNCT
crl-16641	113	1	the	the	DET
crl-16641	113	2	participants	participant	NOUN
crl-16641	113	3	had	have	AUX
crl-16641	113	4	used	use	VERB
crl-16641	113	5	interlibrary	interlibrary	ADJ
crl-16641	113	6	loan	loan	NOUN
crl-16641	113	7	to	to	PART
crl-16641	113	8	acquire	acquire	VERB
crl-16641	113	9	books	book	NOUN
crl-16641	113	10	in	in	ADP
crl-16641	113	11	a	a	DET
crl-16641	113	12	previous	previous	ADJ
crl-16641	113	13	scenario	scenario	NOUN
crl-16641	113	14	but	but	CCONJ
crl-16641	113	15	did	do	AUX
crl-16641	113	16	not	not	PART
crl-16641	113	17	adapt	adapt	VERB
crl-16641	113	18	the	the	DET
crl-16641	113	19	use	use	NOUN
crl-16641	113	20	of	of	ADP
crl-16641	113	21	that	that	DET
crl-16641	113	22	service	service	NOUN
crl-16641	113	23	for	for	ADP
crl-16641	113	24	acquiring	acquire	VERB
crl-16641	113	25	an	an	DET
crl-16641	113	26	article	article	NOUN
crl-16641	113	27	.	.	PUNCT
crl-16641	114	1	more	more	ADV
crl-16641	114	2	surprising	surprising	ADJ
crl-16641	114	3	was	be	AUX
crl-16641	114	4	the	the	DET
crl-16641	114	5	fact	fact	NOUN
crl-16641	114	6	that	that	SCONJ
crl-16641	114	7	,	,	PUNCT
crl-16641	114	8	when	when	SCONJ
crl-16641	114	9	faced	face	VERB
crl-16641	114	10	with	with	ADP
crl-16641	114	11	the	the	DET
crl-16641	114	12	inability	inability	NOUN
crl-16641	114	13	to	to	PART
crl-16641	114	14	find	find	VERB
crl-16641	114	15	the	the	DET
crl-16641	114	16	article	article	NOUN
crl-16641	114	17	,	,	PUNCT
crl-16641	114	18	no	no	DET
crl-16641	114	19	one	one	NOUN
crl-16641	114	20	asked	ask	VERB
crl-16641	114	21	for	for	ADP
crl-16641	114	22	assistance	assistance	NOUN
crl-16641	114	23	.	.	PUNCT
crl-16641	115	1	these	these	DET
crl-16641	115	2	services	service	NOUN
crl-16641	115	3	are	be	AUX
crl-16641	115	4	such	such	DET
crl-16641	115	5	an	an	DET
crl-16641	115	6	integral	integral	ADJ
crl-16641	115	7	part	part	NOUN
crl-16641	115	8	of	of	ADP
crl-16641	115	9	our	our	PRON
crl-16641	115	10	operations	operation	NOUN
crl-16641	115	11	—	—	PUNCT
crl-16641	115	12	interlibrary	interlibrary	ADJ
crl-16641	115	13	loan	loan	NOUN
crl-16641	115	14	and	and	CCONJ
crl-16641	115	15	reference	reference	NOUN
crl-16641	115	16	desk	desk	NOUN
crl-16641	115	17	assistance	assistance	NOUN
crl-16641	115	18	—	—	PUNCT
crl-16641	115	19	that	that	SCONJ
crl-16641	115	20	it	it	PRON
crl-16641	115	21	was	be	AUX
crl-16641	115	22	very	very	ADV
crl-16641	115	23	alarming	alarming	ADJ
crl-16641	115	24	to	to	PART
crl-16641	115	25	discover	discover	VERB
crl-16641	115	26	how	how	SCONJ
crl-16641	115	27	many	many	ADJ
crl-16641	115	28	students	student	NOUN
crl-16641	115	29	must	must	AUX
crl-16641	115	30	not	not	PART
crl-16641	115	31	make	make	VERB
crl-16641	115	32	use	use	NOUN
crl-16641	115	33	of	of	ADP
crl-16641	115	34	them	they	PRON
crl-16641	115	35	.	.	PUNCT
crl-16641	116	1	the	the	DET
crl-16641	116	2	recommendations	recommendation	NOUN
crl-16641	116	3	are	be	AUX
crl-16641	116	4	all	all	ADV
crl-16641	116	5	focused	focused	ADJ
crl-16641	116	6	on	on	ADP
crl-16641	116	7	marketing	marketing	NOUN
crl-16641	116	8	and	and	CCONJ
crl-16641	116	9	awareness	awareness	NOUN
crl-16641	116	10	.	.	PUNCT
crl-16641	117	1	•	•	NOUN
crl-16641	117	2	advertise	advertise	NOUN
crl-16641	117	3	ways	way	NOUN
crl-16641	117	4	to	to	PART
crl-16641	117	5	contact	contact	VERB
crl-16641	117	6	a	a	DET
crl-16641	117	7	librarian	librarian	NOUN
crl-16641	117	8	on	on	ADP
crl-16641	117	9	every	every	DET
crl-16641	117	10	web	web	NOUN
crl-16641	117	11	page	page	NOUN
crl-16641	117	12	.	.	PUNCT
crl-16641	118	1	the	the	DET
crl-16641	118	2	new	new	ADJ
crl-16641	118	3	chat	chat	NOUN
crl-16641	118	4	service	service	NOUN
crl-16641	118	5	partially	partially	ADV
crl-16641	118	6	addresses	address	VERB
crl-16641	118	7	this	this	PRON
crl-16641	118	8	.	.	PUNCT
crl-16641	119	1	•	•	INTJ
crl-16641	119	2	provide	provide	VERB
crl-16641	119	3	a	a	DET
crl-16641	119	4	pop	pop	NOUN
crl-16641	119	5	-	-	PUNCT
crl-16641	119	6	up	up	NOUN
crl-16641	119	7	on	on	ADP
crl-16641	119	8	select	select	ADJ
crl-16641	119	9	pages	page	NOUN
crl-16641	119	10	that	that	DET
crl-16641	119	11	state	state	NOUN
crl-16641	119	12	:	:	PUNCT
crl-16641	119	13	“	"	PUNCT
crl-16641	119	14	ca	can	AUX
crl-16641	119	15	n’t	not	PART
crl-16641	119	16	get	get	VERB
crl-16641	119	17	the	the	DET
crl-16641	119	18	article	article	NOUN
crl-16641	119	19	you	you	PRON
crl-16641	119	20	need	need	VERB
crl-16641	119	21	?	?	PUNCT
crl-16641	119	22	”	"	PUNCT
crl-16641	119	23	and	and	CCONJ
crl-16641	119	24	then	then	ADV
crl-16641	119	25	provide	provide	VERB
crl-16641	119	26	all	all	DET
crl-16641	119	27	the	the	DET
crl-16641	119	28	ways	way	NOUN
crl-16641	119	29	you	you	PRON
crl-16641	119	30	can	can	AUX
crl-16641	119	31	access	access	VERB
crl-16641	119	32	an	an	DET
crl-16641	119	33	article	article	NOUN
crl-16641	119	34	.	.	PUNCT
crl-16641	120	1	•	•	NUM
crl-16641	120	2	advertise	advertise	VERB
crl-16641	120	3	interlibrary	interlibrary	ADJ
crl-16641	120	4	loan	loan	NOUN
crl-16641	120	5	as	as	ADP
crl-16641	120	6	one	one	NUM
crl-16641	120	7	method	method	NOUN
crl-16641	120	8	for	for	ADP
crl-16641	120	9	getting	get	VERB
crl-16641	120	10	articles	article	NOUN
crl-16641	120	11	not	not	PART
crl-16641	120	12	available	available	ADJ
crl-16641	120	13	in	in	ADP
crl-16641	120	14	the	the	DET
crl-16641	120	15	library	library	NOUN
crl-16641	120	16	.	.	PUNCT
crl-16641	121	1	scenario	scenario	NOUN
crl-16641	121	2	:	:	PUNCT
crl-16641	121	3	use	use	VERB
crl-16641	121	4	main	main	ADJ
crl-16641	121	5	discovery	discovery	NOUN
crl-16641	121	6	search	search	NOUN
crl-16641	121	7	box	box	NOUN
crl-16641	121	8	(	(	PUNCT
crl-16641	121	9	figure	figure	NOUN
crl-16641	121	10	4	4	NUM
crl-16641	121	11	)	)	PUNCT
crl-16641	121	12	you	you	PRON
crl-16641	121	13	need	need	VERB
crl-16641	121	14	to	to	PART
crl-16641	121	15	find	find	VERB
crl-16641	121	16	a	a	DET
crl-16641	121	17	journal	journal	NOUN
crl-16641	121	18	article	article	NOUN
crl-16641	121	19	,	,	PUNCT
crl-16641	121	20	a	a	DET
crl-16641	121	21	newspaper	newspaper	NOUN
crl-16641	121	22	article	article	NOUN
crl-16641	121	23	,	,	PUNCT
crl-16641	121	24	and	and	CCONJ
crl-16641	121	25	a	a	DET
crl-16641	121	26	book	book	NOUN
crl-16641	121	27	about	about	ADP
crl-16641	121	28	the	the	DET
crl-16641	121	29	medical	medical	ADJ
crl-16641	121	30	benefits	benefit	NOUN
crl-16641	121	31	of	of	ADP
crl-16641	121	32	marijuana	marijuana	PROPN
crl-16641	121	33	.	.	PUNCT
crl-16641	122	1	use	use	VERB
crl-16641	122	2	the	the	DET
crl-16641	122	3	main	main	ADJ
crl-16641	122	4	search	search	NOUN
crl-16641	122	5	box	box	NOUN
crl-16641	122	6	on	on	ADP
crl-16641	122	7	the	the	DET
crl-16641	122	8	library	library	NOUN
crl-16641	122	9	’s	’s	PART
crl-16641	122	10	website	website	NOUN
crl-16641	122	11	to	to	PART
crl-16641	122	12	complete	complete	VERB
crl-16641	122	13	your	your	PRON
crl-16641	122	14	figure	figure	NOUN
crl-16641	122	15	4	4	NUM
crl-16641	122	16	journey	journey	NOUN
crl-16641	122	17	map	map	NOUN
crl-16641	122	18	of	of	ADP
crl-16641	122	19	scenario	scenario	NOUN
crl-16641	122	20	to	to	PART
crl-16641	122	21	use	use	VERB
crl-16641	122	22	the	the	DET
crl-16641	122	23	main	main	ADJ
crl-16641	122	24	search	search	NOUN
crl-16641	122	25	box	box	NOUN
crl-16641	122	26	466	466	NUM
crl-16641	122	27	college	college	PROPN
crl-16641	122	28	&	&	CCONJ
crl-16641	122	29	research	research	PROPN
crl-16641	122	30	libraries	library	NOUN
crl-16641	122	31	may	may	AUX
crl-16641	122	32	2017	2017	NUM
crl-16641	122	33	search	search	NOUN
crl-16641	122	34	.	.	PUNCT
crl-16641	123	1	access	access	NOUN
crl-16641	123	2	the	the	DET
crl-16641	123	3	full	full	ADJ
crl-16641	123	4	text	text	NOUN
crl-16641	123	5	of	of	ADP
crl-16641	123	6	the	the	DET
crl-16641	123	7	article	article	NOUN
crl-16641	123	8	and	and	CCONJ
crl-16641	123	9	record	record	VERB
crl-16641	123	10	the	the	DET
crl-16641	123	11	citation	citation	NOUN
crl-16641	123	12	;	;	PUNCT
crl-16641	123	13	access	access	VERB
crl-16641	123	14	the	the	DET
crl-16641	123	15	full	full	ADJ
crl-16641	123	16	text	text	NOUN
crl-16641	123	17	of	of	ADP
crl-16641	123	18	the	the	DET
crl-16641	123	19	newspaper	newspaper	NOUN
crl-16641	123	20	article	article	NOUN
crl-16641	123	21	and	and	CCONJ
crl-16641	123	22	record	record	VERB
crl-16641	123	23	the	the	DET
crl-16641	123	24	citation	citation	NOUN
crl-16641	123	25	;	;	PUNCT
crl-16641	123	26	and	and	CCONJ
crl-16641	123	27	check	check	VERB
crl-16641	123	28	out	out	ADP
crl-16641	123	29	the	the	DET
crl-16641	123	30	book	book	NOUN
crl-16641	123	31	.	.	PUNCT
crl-16641	124	1	this	this	DET
crl-16641	124	2	scenario	scenario	NOUN
crl-16641	124	3	addressed	address	VERB
crl-16641	124	4	the	the	DET
crl-16641	124	5	checkpoints	checkpoint	NOUN
crl-16641	124	6	of	of	ADP
crl-16641	124	7	online	online	ADJ
crl-16641	124	8	presence	presence	NOUN
crl-16641	124	9	and	and	CCONJ
crl-16641	124	10	policies	policy	NOUN
crl-16641	124	11	and	and	CCONJ
crl-16641	124	12	customer	customer	NOUN
crl-16641	124	13	service	service	NOUN
crl-16641	124	14	.	.	PUNCT
crl-16641	125	1	the	the	DET
crl-16641	125	2	average	average	ADJ
crl-16641	125	3	score	score	NOUN
crl-16641	125	4	of	of	ADP
crl-16641	125	5	the	the	DET
crl-16641	125	6	participants	participant	NOUN
crl-16641	125	7	was	be	AUX
crl-16641	125	8	4.4	4.4	NUM
crl-16641	125	9	on	on	ADP
crl-16641	125	10	a	a	DET
crl-16641	125	11	5.0	5.0	NUM
crl-16641	125	12	scale	scale	NOUN
crl-16641	125	13	,	,	PUNCT
crl-16641	125	14	one	one	NUM
crl-16641	125	15	of	of	ADP
crl-16641	125	16	the	the	DET
crl-16641	125	17	highest	high	ADJ
crl-16641	125	18	rated	rate	VERB
crl-16641	125	19	scenarios	scenario	NOUN
crl-16641	125	20	.	.	PUNCT
crl-16641	126	1	combining	combine	VERB
crl-16641	126	2	a	a	DET
crl-16641	126	3	review	review	NOUN
crl-16641	126	4	of	of	ADP
crl-16641	126	5	the	the	DET
crl-16641	126	6	data	datum	NOUN
crl-16641	126	7	collection	collection	NOUN
crl-16641	126	8	forms	form	NOUN
crl-16641	126	9	and	and	CCONJ
crl-16641	126	10	the	the	DET
crl-16641	126	11	focus	focus	NOUN
crl-16641	126	12	group	group	NOUN
crl-16641	126	13	discussions	discussion	NOUN
crl-16641	126	14	resulted	result	VERB
crl-16641	126	15	in	in	ADP
crl-16641	126	16	the	the	DET
crl-16641	126	17	following	follow	VERB
crl-16641	126	18	findings	finding	NOUN
crl-16641	126	19	.	.	PUNCT
crl-16641	127	1	•	•	NUM
crl-16641	127	2	the	the	DET
crl-16641	127	3	discovery	discovery	NOUN
crl-16641	127	4	search	search	NOUN
crl-16641	127	5	worked	work	VERB
crl-16641	127	6	well	well	ADV
crl-16641	127	7	for	for	ADP
crl-16641	127	8	two	two	NUM
crl-16641	127	9	of	of	ADP
crl-16641	127	10	the	the	DET
crl-16641	127	11	users	user	NOUN
crl-16641	127	12	who	who	PRON
crl-16641	127	13	easily	easily	ADV
crl-16641	127	14	entered	enter	VERB
crl-16641	127	15	search	search	NOUN
crl-16641	127	16	terms	term	NOUN
crl-16641	127	17	and	and	CCONJ
crl-16641	127	18	narrowed	narrow	VERB
crl-16641	127	19	the	the	DET
crl-16641	127	20	search	search	NOUN
crl-16641	127	21	to	to	PART
crl-16641	127	22	identify	identify	VERB
crl-16641	127	23	books	book	NOUN
crl-16641	127	24	,	,	PUNCT
crl-16641	127	25	journal	journal	NOUN
crl-16641	127	26	articles	article	NOUN
crl-16641	127	27	,	,	PUNCT
crl-16641	127	28	and	and	CCONJ
crl-16641	127	29	newspaper	newspaper	NOUN
crl-16641	127	30	articles	article	NOUN
crl-16641	127	31	.	.	PUNCT
crl-16641	128	1	•	•	NUM
crl-16641	128	2	one	one	NUM
crl-16641	128	3	user	user	NOUN
crl-16641	128	4	did	do	AUX
crl-16641	128	5	not	not	PART
crl-16641	128	6	see	see	VERB
crl-16641	128	7	the	the	DET
crl-16641	128	8	book	book	NOUN
crl-16641	128	9	option	option	NOUN
crl-16641	128	10	.	.	PUNCT
crl-16641	129	1	•	•	NOUN
crl-16641	129	2	two	two	NUM
crl-16641	129	3	users	user	NOUN
crl-16641	129	4	found	find	VERB
crl-16641	129	5	the	the	DET
crl-16641	129	6	link	link	NOUN
crl-16641	129	7	to	to	ADP
crl-16641	129	8	citation	citation	NOUN
crl-16641	129	9	to	to	AUX
crl-16641	129	10	more	more	ADV
crl-16641	129	11	easily	easily	ADV
crl-16641	129	12	complete	complete	ADJ
crl-16641	129	13	that	that	SCONJ
crl-16641	129	14	portion	portion	NOUN
crl-16641	129	15	of	of	ADP
crl-16641	129	16	the	the	DET
crl-16641	129	17	scenario	scenario	NOUN
crl-16641	129	18	.	.	PUNCT
crl-16641	130	1	•	•	NUM
crl-16641	130	2	one	one	NUM
crl-16641	130	3	user	user	NOUN
crl-16641	130	4	wondered	wonder	VERB
crl-16641	130	5	if	if	SCONJ
crl-16641	130	6	a	a	DET
crl-16641	130	7	book	book	NOUN
crl-16641	130	8	available	available	ADJ
crl-16641	130	9	in	in	ADP
crl-16641	130	10	a	a	DET
crl-16641	130	11	branch	branch	NOUN
crl-16641	130	12	library	library	NOUN
crl-16641	130	13	could	could	AUX
crl-16641	130	14	be	be	AUX
crl-16641	130	15	sent	send	VERB
crl-16641	130	16	to	to	ADP
crl-16641	130	17	the	the	DET
crl-16641	130	18	main	main	ADJ
crl-16641	130	19	library	library	NOUN
crl-16641	130	20	.	.	PUNCT
crl-16641	131	1	one	one	NUM
crl-16641	131	2	primary	primary	ADJ
crl-16641	131	3	recommendation	recommendation	NOUN
crl-16641	131	4	resulted	result	VERB
crl-16641	131	5	from	from	ADP
crl-16641	131	6	this	this	DET
crl-16641	131	7	analysis	analysis	NOUN
crl-16641	131	8	.	.	PUNCT
crl-16641	132	1	•	•	NOUN
crl-16641	132	2	provide	provide	VERB
crl-16641	132	3	notification	notification	NOUN
crl-16641	132	4	in	in	ADP
crl-16641	132	5	the	the	DET
crl-16641	132	6	catalog	catalog	NOUN
crl-16641	132	7	and	and	CCONJ
crl-16641	132	8	in	in	ADP
crl-16641	132	9	the	the	DET
crl-16641	132	10	discovery	discovery	NOUN
crl-16641	132	11	service	service	NOUN
crl-16641	132	12	that	that	PRON
crl-16641	132	13	books	book	NOUN
crl-16641	132	14	can	can	AUX
crl-16641	132	15	be	be	AUX
crl-16641	132	16	retrieved	retrieve	VERB
crl-16641	132	17	from	from	ADP
crl-16641	132	18	affiliate	affiliate	NOUN
crl-16641	132	19	libraries	library	NOUN
crl-16641	132	20	.	.	PUNCT
crl-16641	133	1	this	this	DET
crl-16641	133	2	scenario	scenario	NOUN
crl-16641	133	3	provided	provide	VERB
crl-16641	133	4	substantive	substantive	ADJ
crl-16641	133	5	data	datum	NOUN
crl-16641	133	6	that	that	PRON
crl-16641	133	7	the	the	DET
crl-16641	133	8	discovery	discovery	NOUN
crl-16641	133	9	search	search	NOUN
crl-16641	133	10	feature	feature	NOUN
crl-16641	133	11	is	be	AUX
crl-16641	133	12	working	work	VERB
crl-16641	133	13	effectively	effectively	ADV
crl-16641	133	14	.	.	PUNCT
crl-16641	134	1	detailed	detailed	ADJ
crl-16641	134	2	analysis	analysis	NOUN
crl-16641	134	3	of	of	ADP
crl-16641	134	4	the	the	DET
crl-16641	134	5	remaining	remain	VERB
crl-16641	134	6	six	six	NUM
crl-16641	134	7	scenarios	scenario	NOUN
crl-16641	134	8	provided	provide	VERB
crl-16641	134	9	excellent	excellent	ADJ
crl-16641	134	10	opportunities	opportunity	NOUN
crl-16641	134	11	to	to	PART
crl-16641	134	12	identify	identify	VERB
crl-16641	134	13	those	those	DET
crl-16641	134	14	services	service	NOUN
crl-16641	134	15	and	and	CCONJ
crl-16641	134	16	facilities	facility	NOUN
crl-16641	134	17	,	,	PUNCT
crl-16641	134	18	both	both	CCONJ
crl-16641	134	19	in	in	ADP
crl-16641	134	20	-	-	PUNCT
crl-16641	134	21	person	person	NOUN
crl-16641	134	22	and	and	CCONJ
crl-16641	134	23	online	online	NOUN
crl-16641	134	24	,	,	PUNCT
crl-16641	134	25	that	that	PRON
crl-16641	134	26	worked	work	VERB
crl-16641	134	27	well	well	ADV
crl-16641	134	28	and	and	CCONJ
crl-16641	134	29	that	that	SCONJ
crl-16641	134	30	needed	need	VERB
crl-16641	134	31	fixes	fix	NOUN
crl-16641	134	32	.	.	PUNCT
crl-16641	135	1	frequently	frequently	ADV
crl-16641	135	2	those	those	DET
crl-16641	135	3	fixes	fix	NOUN
crl-16641	135	4	were	be	AUX
crl-16641	135	5	easily	easily	ADV
crl-16641	135	6	made	make	VERB
crl-16641	135	7	.	.	PUNCT
crl-16641	136	1	for	for	ADP
crl-16641	136	2	example	example	NOUN
crl-16641	136	3	,	,	PUNCT
crl-16641	136	4	students	student	NOUN
crl-16641	136	5	reserving	reserve	VERB
crl-16641	136	6	study	study	NOUN
crl-16641	136	7	rooms	room	NOUN
crl-16641	136	8	with	with	ADP
crl-16641	136	9	equipment	equipment	NOUN
crl-16641	136	10	were	be	AUX
crl-16641	136	11	not	not	PART
crl-16641	136	12	always	always	ADV
crl-16641	136	13	provided	provide	VERB
crl-16641	136	14	the	the	DET
crl-16641	136	15	bag	bag	NOUN
crl-16641	136	16	of	of	ADP
crl-16641	136	17	equipment	equipment	NOUN
crl-16641	136	18	accessories	accessory	NOUN
crl-16641	136	19	when	when	SCONJ
crl-16641	136	20	they	they	PRON
crl-16641	136	21	checked	check	VERB
crl-16641	136	22	out	out	ADP
crl-16641	136	23	the	the	DET
crl-16641	136	24	key	key	NOUN
crl-16641	136	25	,	,	PUNCT
crl-16641	136	26	nor	nor	CCONJ
crl-16641	136	27	were	be	AUX
crl-16641	136	28	they	they	PRON
crl-16641	136	29	always	always	ADV
crl-16641	136	30	immediately	immediately	ADV
crl-16641	136	31	able	able	ADJ
crl-16641	136	32	to	to	PART
crl-16641	136	33	find	find	VERB
crl-16641	136	34	the	the	DET
crl-16641	136	35	equipment	equipment	NOUN
crl-16641	136	36	when	when	SCONJ
crl-16641	136	37	they	they	PRON
crl-16641	136	38	entered	enter	VERB
crl-16641	136	39	the	the	DET
crl-16641	136	40	room	room	NOUN
crl-16641	136	41	.	.	PUNCT
crl-16641	137	1	pop	pop	NOUN
crl-16641	137	2	-	-	PUNCT
crl-16641	137	3	ups	up	NOUN
crl-16641	137	4	in	in	ADP
crl-16641	137	5	the	the	DET
crl-16641	137	6	circulation	circulation	NOUN
crl-16641	137	7	module	module	NOUN
crl-16641	137	8	now	now	ADV
crl-16641	137	9	serve	serve	VERB
crl-16641	137	10	as	as	ADP
crl-16641	137	11	reminders	reminder	NOUN
crl-16641	137	12	to	to	PART
crl-16641	137	13	check	check	VERB
crl-16641	137	14	out	out	ADP
crl-16641	137	15	the	the	DET
crl-16641	137	16	accessories	accessory	NOUN
crl-16641	137	17	along	along	ADP
crl-16641	137	18	with	with	ADP
crl-16641	137	19	the	the	DET
crl-16641	137	20	key	key	NOUN
crl-16641	137	21	,	,	PUNCT
crl-16641	137	22	and	and	CCONJ
crl-16641	137	23	instructions	instruction	NOUN
crl-16641	137	24	for	for	ADP
crl-16641	137	25	locating	locate	VERB
crl-16641	137	26	the	the	DET
crl-16641	137	27	equipment	equipment	NOUN
crl-16641	137	28	are	be	AUX
crl-16641	137	29	provided	provide	VERB
crl-16641	137	30	as	as	ADV
crl-16641	137	31	well	well	ADV
crl-16641	137	32	.	.	PUNCT
crl-16641	138	1	more	more	ADJ
crl-16641	138	2	complex	complex	ADJ
crl-16641	138	3	issues	issue	NOUN
crl-16641	138	4	were	be	AUX
crl-16641	138	5	identified	identify	VERB
crl-16641	138	6	in	in	ADP
crl-16641	138	7	a	a	DET
crl-16641	138	8	scenario	scenario	NOUN
crl-16641	138	9	when	when	SCONJ
crl-16641	138	10	the	the	DET
crl-16641	138	11	students	student	NOUN
crl-16641	138	12	needed	need	VERB
crl-16641	138	13	to	to	PART
crl-16641	138	14	locate	locate	VERB
crl-16641	138	15	six	six	NUM
crl-16641	138	16	journal	journal	NOUN
crl-16641	138	17	articles	article	NOUN
crl-16641	138	18	using	use	VERB
crl-16641	138	19	a	a	DET
crl-16641	138	20	subject	subject	ADJ
crl-16641	138	21	-	-	PUNCT
crl-16641	138	22	specific	specific	ADJ
crl-16641	138	23	database	database	NOUN
crl-16641	138	24	,	,	PUNCT
crl-16641	138	25	open	open	VERB
crl-16641	138	26	an	an	DET
crl-16641	138	27	account	account	NOUN
crl-16641	138	28	using	use	VERB
crl-16641	138	29	a	a	DET
crl-16641	138	30	bibliographic	bibliographic	ADJ
crl-16641	138	31	management	management	NOUN
crl-16641	138	32	tool	tool	NOUN
crl-16641	138	33	,	,	PUNCT
crl-16641	138	34	save	save	VERB
crl-16641	138	35	the	the	DET
crl-16641	138	36	articles	article	NOUN
crl-16641	138	37	,	,	PUNCT
crl-16641	138	38	and	and	CCONJ
crl-16641	138	39	format	format	VERB
crl-16641	138	40	the	the	DET
crl-16641	138	41	citations	citation	NOUN
crl-16641	138	42	using	use	VERB
crl-16641	138	43	apa	apa	PROPN
crl-16641	138	44	style	style	NOUN
crl-16641	138	45	.	.	PUNCT
crl-16641	139	1	while	while	SCONJ
crl-16641	139	2	the	the	DET
crl-16641	139	3	averaged	average	VERB
crl-16641	139	4	rating	rating	NOUN
crl-16641	139	5	of	of	ADP
crl-16641	139	6	the	the	DET
crl-16641	139	7	process	process	NOUN
crl-16641	139	8	was	be	AUX
crl-16641	139	9	4.2	4.2	NUM
crl-16641	139	10	on	on	ADP
crl-16641	139	11	a	a	DET
crl-16641	139	12	5.0	5.0	NUM
crl-16641	139	13	scale	scale	NOUN
crl-16641	139	14	,	,	PUNCT
crl-16641	139	15	detailed	detailed	ADJ
crl-16641	139	16	analysis	analysis	NOUN
crl-16641	139	17	discovered	discover	VERB
crl-16641	139	18	multiple	multiple	ADJ
crl-16641	139	19	levels	level	NOUN
crl-16641	139	20	of	of	ADP
crl-16641	139	21	difficulty	difficulty	NOUN
crl-16641	139	22	in	in	ADP
crl-16641	139	23	completing	complete	VERB
crl-16641	139	24	this	this	DET
crl-16641	139	25	process	process	NOUN
crl-16641	139	26	from	from	ADP
crl-16641	139	27	beginning	begin	VERB
crl-16641	139	28	to	to	ADP
crl-16641	139	29	end	end	NOUN
crl-16641	139	30	.	.	PUNCT
crl-16641	140	1	the	the	DET
crl-16641	140	2	students	student	NOUN
crl-16641	140	3	located	locate	VERB
crl-16641	140	4	articles	article	NOUN
crl-16641	140	5	that	that	PRON
crl-16641	140	6	satisfied	satisfy	VERB
crl-16641	140	7	their	their	PRON
crl-16641	140	8	understanding	understanding	NOUN
crl-16641	140	9	of	of	ADP
crl-16641	140	10	the	the	DET
crl-16641	140	11	assignment	assignment	NOUN
crl-16641	140	12	.	.	PUNCT
crl-16641	141	1	however	however	ADV
crl-16641	141	2	,	,	PUNCT
crl-16641	141	3	in	in	ADP
crl-16641	141	4	a	a	DET
crl-16641	141	5	review	review	NOUN
crl-16641	141	6	of	of	ADP
crl-16641	141	7	the	the	DET
crl-16641	141	8	data	data	NOUN
crl-16641	141	9	collection	collection	NOUN
crl-16641	141	10	forms	form	NOUN
crl-16641	141	11	,	,	PUNCT
crl-16641	141	12	the	the	DET
crl-16641	141	13	researchers	researcher	NOUN
crl-16641	141	14	identified	identify	VERB
crl-16641	141	15	issues	issue	NOUN
crl-16641	141	16	in	in	ADP
crl-16641	141	17	the	the	DET
crl-16641	141	18	use	use	NOUN
crl-16641	141	19	of	of	ADP
crl-16641	141	20	bibliographic	bibliographic	ADJ
crl-16641	141	21	management	management	NOUN
crl-16641	141	22	tools	tool	NOUN
crl-16641	141	23	and	and	CCONJ
crl-16641	141	24	in	in	ADP
crl-16641	141	25	understanding	understanding	NOUN
crl-16641	141	26	of	of	ADP
crl-16641	141	27	the	the	DET
crl-16641	141	28	library	library	ADJ
crl-16641	141	29	term	term	NOUN
crl-16641	141	30	“	"	PUNCT
crl-16641	141	31	subject	subject	ADJ
crl-16641	141	32	-	-	PUNCT
crl-16641	141	33	specific	specific	ADJ
crl-16641	141	34	databases	database	NOUN
crl-16641	141	35	.	.	PUNCT
crl-16641	141	36	”	"	PUNCT
crl-16641	142	1	the	the	DET
crl-16641	142	2	recommendations	recommendation	NOUN
crl-16641	142	3	for	for	ADP
crl-16641	142	4	this	this	DET
crl-16641	142	5	scenario	scenario	NOUN
crl-16641	142	6	will	will	AUX
crl-16641	142	7	require	require	VERB
crl-16641	142	8	work	work	NOUN
crl-16641	142	9	with	with	ADP
crl-16641	142	10	the	the	DET
crl-16641	142	11	vendor	vendor	NOUN
crl-16641	142	12	,	,	PUNCT
crl-16641	142	13	collaboration	collaboration	NOUN
crl-16641	142	14	with	with	ADP
crl-16641	142	15	technical	technical	ADJ
crl-16641	142	16	support	support	NOUN
crl-16641	142	17	,	,	PUNCT
crl-16641	142	18	and	and	CCONJ
crl-16641	142	19	a	a	DET
crl-16641	142	20	redefinition	redefinition	NOUN
crl-16641	142	21	of	of	ADP
crl-16641	142	22	library	library	ADJ
crl-16641	142	23	terminology	terminology	NOUN
crl-16641	142	24	by	by	ADP
crl-16641	142	25	our	our	PRON
crl-16641	142	26	instruction	instruction	NOUN
crl-16641	142	27	librarians	librarian	NOUN
crl-16641	142	28	.	.	PUNCT
crl-16641	143	1	usability	usability	NOUN
crl-16641	143	2	rubric	rubric	NOUN
crl-16641	143	3	survey	survey	VERB
crl-16641	143	4	another	another	DET
crl-16641	143	5	aspect	aspect	NOUN
crl-16641	143	6	of	of	ADP
crl-16641	143	7	this	this	DET
crl-16641	143	8	journey	journey	NOUN
crl-16641	143	9	-	-	PUNCT
crl-16641	143	10	mapping	mapping	NOUN
crl-16641	143	11	project	project	NOUN
crl-16641	143	12	was	be	AUX
crl-16641	143	13	the	the	DET
crl-16641	143	14	distribution	distribution	NOUN
crl-16641	143	15	of	of	ADP
crl-16641	143	16	a	a	DET
crl-16641	143	17	usability	usability	NOUN
crl-16641	143	18	survey	survey	NOUN
crl-16641	143	19	to	to	ADP
crl-16641	143	20	all	all	DET
crl-16641	143	21	staff	staff	NOUN
crl-16641	143	22	working	work	VERB
crl-16641	143	23	as	as	ADP
crl-16641	143	24	a	a	DET
crl-16641	143	25	part	part	NOUN
crl-16641	143	26	of	of	ADP
crl-16641	143	27	the	the	DET
crl-16641	143	28	information	information	NOUN
crl-16641	143	29	center	center	NOUN
crl-16641	143	30	at	at	ADP
crl-16641	143	31	the	the	DET
crl-16641	143	32	main	main	ADJ
crl-16641	143	33	campus	campus	NOUN
crl-16641	143	34	library	library	NOUN
crl-16641	143	35	.	.	PUNCT
crl-16641	144	1	the	the	DET
crl-16641	144	2	goal	goal	NOUN
crl-16641	144	3	of	of	ADP
crl-16641	144	4	the	the	DET
crl-16641	144	5	survey	survey	NOUN
crl-16641	144	6	was	be	AUX
crl-16641	144	7	to	to	PART
crl-16641	144	8	compare	compare	VERB
crl-16641	144	9	staff	staff	NOUN
crl-16641	144	10	perceptions	perception	NOUN
crl-16641	144	11	of	of	ADP
crl-16641	144	12	services	service	NOUN
crl-16641	144	13	with	with	ADP
crl-16641	144	14	user	user	NOUN
crl-16641	144	15	experiences	experience	NOUN
crl-16641	144	16	of	of	ADP
crl-16641	144	17	these	these	DET
crl-16641	144	18	same	same	ADJ
crl-16641	144	19	services	service	NOUN
crl-16641	144	20	.	.	PUNCT
crl-16641	145	1	of	of	ADP
crl-16641	145	2	the	the	DET
crl-16641	145	3	30	30	NUM
crl-16641	145	4	potential	potential	ADJ
crl-16641	145	5	participants	participant	NOUN
crl-16641	145	6	,	,	PUNCT
crl-16641	145	7	27	27	NUM
crl-16641	145	8	completed	complete	VERB
crl-16641	145	9	the	the	DET
crl-16641	145	10	survey	survey	NOUN
crl-16641	145	11	with	with	ADP
crl-16641	145	12	a	a	DET
crl-16641	145	13	response	response	NOUN
crl-16641	145	14	rate	rate	NOUN
crl-16641	145	15	of	of	ADP
crl-16641	145	16	90.0	90.0	NUM
crl-16641	145	17	percent	percent	NOUN
crl-16641	145	18	(	(	PUNCT
crl-16641	145	19	see	see	VERB
crl-16641	145	20	figures	figure	NOUN
crl-16641	145	21	5–10	5–10	ADJ
crl-16641	145	22	)	)	PUNCT
crl-16641	145	23	.	.	PUNCT
crl-16641	146	1	a	a	DET
crl-16641	146	2	tested	test	VERB
crl-16641	146	3	usability	usability	NOUN
crl-16641	146	4	rubric	rubric	NOUN
crl-16641	146	5	(	(	PUNCT
crl-16641	146	6	schmidt	schmidt	NOUN
crl-16641	146	7	and	and	CCONJ
crl-16641	146	8	etches	etche	NOUN
crl-16641	146	9	,	,	PUNCT
crl-16641	146	10	2014	2014	NUM
crl-16641	146	11	)	)	PUNCT
crl-16641	146	12	was	be	AUX
crl-16641	146	13	distributed	distribute	VERB
crl-16641	146	14	to	to	ADP
crl-16641	146	15	all	all	DET
crl-16641	146	16	library	library	ADJ
crl-16641	146	17	staff	staff	NOUN
crl-16641	146	18	providing	provide	VERB
crl-16641	146	19	service	service	NOUN
crl-16641	146	20	at	at	ADP
crl-16641	146	21	the	the	DET
crl-16641	146	22	information	information	NOUN
crl-16641	146	23	center	center	NOUN
crl-16641	146	24	on	on	ADP
crl-16641	146	25	the	the	DET
crl-16641	146	26	main	main	ADJ
crl-16641	146	27	campus	campus	NOUN
crl-16641	146	28	.	.	PUNCT
crl-16641	147	1	details	detail	NOUN
crl-16641	147	2	of	of	ADP
crl-16641	147	3	the	the	DET
crl-16641	147	4	survey	survey	NOUN
crl-16641	147	5	results	result	NOUN
crl-16641	147	6	are	be	AUX
crl-16641	147	7	graphically	graphically	ADV
crl-16641	147	8	displayed	display	VERB
crl-16641	147	9	in	in	ADP
crl-16641	147	10	figures	figure	NOUN
crl-16641	147	11	5–10	5–10	ADJ
crl-16641	147	12	.	.	PUNCT
crl-16641	148	1	a	a	DET
crl-16641	148	2	rating	rating	NOUN
crl-16641	148	3	of	of	ADP
crl-16641	148	4	3.0	3.0	NUM
crl-16641	148	5	or	or	CCONJ
crl-16641	148	6	less	less	ADJ
crl-16641	148	7	on	on	ADP
crl-16641	148	8	a	a	DET
crl-16641	148	9	5.0	5.0	NUM
crl-16641	148	10	scale	scale	NOUN
crl-16641	148	11	was	be	AUX
crl-16641	148	12	selected	select	VERB
crl-16641	148	13	by	by	ADP
crl-16641	148	14	researchers	researcher	NOUN
crl-16641	148	15	to	to	PART
crl-16641	148	16	identify	identify	VERB
crl-16641	148	17	those	those	DET
crl-16641	148	18	areas	area	NOUN
crl-16641	148	19	of	of	ADP
crl-16641	148	20	library	library	ADJ
crl-16641	148	21	services	service	NOUN
crl-16641	148	22	that	that	PRON
crl-16641	148	23	staff	staff	NOUN
crl-16641	148	24	journey	journey	NOUN
crl-16641	148	25	mapping	map	VERB
crl-16641	148	26	the	the	DET
crl-16641	148	27	user	user	NOUN
crl-16641	148	28	experience	experience	NOUN
crl-16641	148	29	467	467	NUM
crl-16641	148	30	consider	consider	VERB
crl-16641	148	31	more	more	ADV
crl-16641	148	32	and	and	CCONJ
crl-16641	148	33	less	less	ADV
crl-16641	148	34	successful	successful	ADJ
crl-16641	148	35	.	.	PUNCT
crl-16641	149	1	a	a	DET
crl-16641	149	2	review	review	NOUN
crl-16641	149	3	of	of	ADP
crl-16641	149	4	the	the	DET
crl-16641	149	5	data	datum	NOUN
crl-16641	149	6	across	across	ADP
crl-16641	149	7	all	all	DET
crl-16641	149	8	measures	measure	NOUN
crl-16641	149	9	revealed	reveal	VERB
crl-16641	149	10	3.0	3.0	NUM
crl-16641	149	11	as	as	ADP
crl-16641	149	12	an	an	DET
crl-16641	149	13	average	average	ADJ
crl-16641	149	14	breaking	breaking	NOUN
crl-16641	149	15	point	point	NOUN
crl-16641	149	16	that	that	PRON
crl-16641	149	17	could	could	AUX
crl-16641	149	18	serve	serve	VERB
crl-16641	149	19	as	as	ADP
crl-16641	149	20	a	a	DET
crl-16641	149	21	reasonable	reasonable	ADJ
crl-16641	149	22	benchmark	benchmark	NOUN
crl-16641	149	23	for	for	ADP
crl-16641	149	24	purposes	purpose	NOUN
crl-16641	149	25	of	of	ADP
crl-16641	149	26	this	this	DET
crl-16641	149	27	analysis	analysis	NOUN
crl-16641	149	28	.	.	PUNCT
crl-16641	150	1	questions	question	NOUN
crl-16641	150	2	regarding	regard	VERB
crl-16641	150	3	physical	physical	ADJ
crl-16641	150	4	spaces	space	NOUN
crl-16641	150	5	(	(	PUNCT
crl-16641	150	6	figure	figure	NOUN
crl-16641	150	7	5	5	NUM
crl-16641	150	8	)	)	PUNCT
crl-16641	150	9	identified	identify	VERB
crl-16641	150	10	“	"	PUNCT
crl-16641	150	11	the	the	DET
crl-16641	150	12	library	library	NOUN
crl-16641	150	13	building	building	NOUN
crl-16641	150	14	is	be	AUX
crl-16641	150	15	clean	clean	ADJ
crl-16641	150	16	and	and	CCONJ
crl-16641	150	17	functions	function	NOUN
crl-16641	150	18	as	as	ADV
crl-16641	150	19	intended	intend	VERB
crl-16641	150	20	”	"	PUNCT
crl-16641	150	21	with	with	ADP
crl-16641	150	22	a	a	DET
crl-16641	150	23	low	low	ADJ
crl-16641	150	24	score	score	NOUN
crl-16641	150	25	of	of	ADP
crl-16641	150	26	2.48	2.48	NUM
crl-16641	150	27	and	and	CCONJ
crl-16641	150	28	“	"	PUNCT
crl-16641	150	29	the	the	DET
crl-16641	150	30	building	building	NOUN
crl-16641	150	31	supports	support	VERB
crl-16641	150	32	diverse	diverse	ADJ
crl-16641	150	33	behaviors	behavior	NOUN
crl-16641	150	34	”	"	PUNCT
crl-16641	150	35	as	as	ADP
crl-16641	150	36	the	the	DET
crl-16641	150	37	highest	high	ADJ
crl-16641	150	38	score	score	NOUN
crl-16641	150	39	of	of	ADP
crl-16641	150	40	3.50	3.50	NUM
crl-16641	150	41	.	.	PUNCT
crl-16641	151	1	all	all	DET
crl-16641	151	2	statements	statement	NOUN
crl-16641	151	3	regarding	regard	VERB
crl-16641	151	4	service	service	NOUN
crl-16641	151	5	points	point	NOUN
crl-16641	151	6	(	(	PUNCT
crl-16641	151	7	figure	figure	NOUN
crl-16641	151	8	6	6	NUM
crl-16641	151	9	)	)	PUNCT
crl-16641	151	10	received	receive	VERB
crl-16641	151	11	scores	score	NOUN
crl-16641	151	12	at	at	ADP
crl-16641	151	13	3.0	3.0	NUM
crl-16641	151	14	or	or	CCONJ
crl-16641	151	15	higher	high	ADJ
crl-16641	151	16	.	.	PUNCT
crl-16641	152	1	“	"	PUNCT
crl-16641	152	2	service	service	NOUN
crl-16641	152	3	desks	desk	NOUN
crl-16641	152	4	adjust	adjust	VERB
crl-16641	152	5	to	to	ADP
crl-16641	152	6	changing	change	VERB
crl-16641	152	7	needs	need	NOUN
crl-16641	152	8	”	"	PUNCT
crl-16641	152	9	just	just	ADV
crl-16641	152	10	exceeded	exceed	VERB
crl-16641	152	11	the	the	DET
crl-16641	152	12	3.0	3.0	NUM
crl-16641	152	13	marker	marker	NOUN
crl-16641	152	14	with	with	ADP
crl-16641	152	15	a	a	DET
crl-16641	152	16	score	score	NOUN
crl-16641	152	17	of	of	ADP
crl-16641	152	18	3.11	3.11	NUM
crl-16641	152	19	.	.	PUNCT
crl-16641	153	1	with	with	ADP
crl-16641	153	2	two	two	NUM
crl-16641	153	3	exceptions	exception	NOUN
crl-16641	153	4	,	,	PUNCT
crl-16641	153	5	every	every	DET
crl-16641	153	6	statement	statement	NOUN
crl-16641	153	7	in	in	ADP
crl-16641	153	8	the	the	DET
crl-16641	153	9	section	section	NOUN
crl-16641	153	10	on	on	ADP
crl-16641	153	11	policies	policy	NOUN
crl-16641	153	12	and	and	CCONJ
crl-16641	153	13	customer	customer	NOUN
crl-16641	153	14	service	service	NOUN
crl-16641	153	15	(	(	PUNCT
crl-16641	153	16	figure	figure	NOUN
crl-16641	153	17	7	7	NUM
crl-16641	153	18	)	)	PUNCT
crl-16641	153	19	received	receive	VERB
crl-16641	153	20	a	a	DET
crl-16641	153	21	low	low	ADJ
crl-16641	153	22	score	score	NOUN
crl-16641	153	23	.	.	PUNCT
crl-16641	154	1	“	"	PUNCT
crl-16641	154	2	there	there	PRON
crl-16641	154	3	is	be	VERB
crl-16641	154	4	as	as	ADV
crl-16641	154	5	little	little	ADJ
crl-16641	154	6	policy	policy	NOUN
crl-16641	154	7	as	as	ADP
crl-16641	154	8	possible	possible	ADJ
crl-16641	154	9	”	"	PUNCT
crl-16641	154	10	(	(	PUNCT
crl-16641	154	11	2.07	2.07	NUM
crl-16641	154	12	)	)	PUNCT
crl-16641	154	13	and	and	CCONJ
crl-16641	154	14	“	"	PUNCT
crl-16641	154	15	library	library	ADJ
crl-16641	154	16	policies	policy	NOUN
crl-16641	154	17	empower	empower	PROPN
crl-16641	154	18	staff	staff	PROPN
crl-16641	154	19	”	"	PUNCT
crl-16641	154	20	(	(	PUNCT
crl-16641	154	21	2.26	2.26	NUM
crl-16641	154	22	)	)	PUNCT
crl-16641	154	23	were	be	AUX
crl-16641	154	24	the	the	DET
crl-16641	154	25	lowest	low	ADJ
crl-16641	154	26	scoring	scoring	NOUN
crl-16641	154	27	statements	statement	NOUN
crl-16641	154	28	.	.	PUNCT
crl-16641	155	1	“	"	PUNCT
crl-16641	155	2	service	service	NOUN
crl-16641	155	3	is	be	AUX
crl-16641	155	4	consistent	consistent	ADJ
crl-16641	155	5	across	across	ADP
crl-16641	155	6	the	the	DET
crl-16641	155	7	organization	organization	NOUN
crl-16641	155	8	”	"	PUNCT
crl-16641	155	9	(	(	PUNCT
crl-16641	155	10	2.70	2.70	NUM
crl-16641	155	11	)	)	PUNCT
crl-16641	155	12	,	,	PUNCT
crl-16641	155	13	“	"	PUNCT
crl-16641	155	14	library	library	NOUN
crl-16641	155	15	has	have	VERB
crl-16641	155	16	a	a	DET
crl-16641	155	17	unified	unified	ADJ
crl-16641	155	18	service	service	NOUN
crl-16641	155	19	philosophy	philosophy	NOUN
crl-16641	155	20	”	"	PUNCT
crl-16641	155	21	(	(	PUNCT
crl-16641	155	22	2.81	2.81	NUM
crl-16641	155	23	)	)	PUNCT
crl-16641	155	24	,	,	PUNCT
crl-16641	155	25	and	and	CCONJ
crl-16641	155	26	“	"	PUNCT
crl-16641	155	27	service	service	NOUN
crl-16641	155	28	is	be	AUX
crl-16641	155	29	consistent	consistent	ADJ
crl-16641	155	30	across	across	ADP
crl-16641	155	31	department	department	NOUN
crl-16641	155	32	and	and	CCONJ
crl-16641	155	33	modalities	modality	NOUN
crl-16641	155	34	”	"	PUNCT
crl-16641	155	35	(	(	PUNCT
crl-16641	155	36	2.85	2.85	NUM
crl-16641	155	37	)	)	PUNCT
crl-16641	155	38	were	be	AUX
crl-16641	155	39	all	all	ADV
crl-16641	155	40	below	below	ADP
crl-16641	155	41	the	the	DET
crl-16641	155	42	3.0	3.0	NUM
crl-16641	155	43	acceptable	acceptable	ADJ
crl-16641	155	44	scoring	scoring	NOUN
crl-16641	155	45	.	.	PUNCT
crl-16641	156	1	finally	finally	ADV
crl-16641	156	2	,	,	PUNCT
crl-16641	156	3	“	"	PUNCT
crl-16641	156	4	library	library	ADJ
crl-16641	156	5	staff	staff	NOUN
crl-16641	156	6	members	member	NOUN
crl-16641	156	7	know	know	VERB
crl-16641	156	8	and	and	CCONJ
crl-16641	156	9	live	live	VERB
crl-16641	156	10	the	the	DET
crl-16641	156	11	library	library	NOUN
crl-16641	156	12	’s	’s	PART
crl-16641	156	13	service	service	NOUN
crl-16641	156	14	philosophy	philosophy	NOUN
crl-16641	156	15	”	"	PUNCT
crl-16641	156	16	(	(	PUNCT
crl-16641	156	17	3.0	3.0	NUM
crl-16641	156	18	)	)	PUNCT
crl-16641	156	19	and	and	CCONJ
crl-16641	156	20	“	"	PUNCT
crl-16641	156	21	staff	staff	NOUN
crl-16641	156	22	members	member	NOUN
crl-16641	156	23	are	be	AUX
crl-16641	156	24	friendly	friendly	ADJ
crl-16641	156	25	and	and	CCONJ
crl-16641	156	26	genuinely	genuinely	ADV
crl-16641	156	27	want	want	VERB
crl-16641	156	28	to	to	PART
crl-16641	156	29	help	help	VERB
crl-16641	156	30	”	"	PUNCT
crl-16641	156	31	(	(	PUNCT
crl-16641	156	32	4.11	4.11	NUM
crl-16641	156	33	)	)	PUNCT
crl-16641	156	34	received	receive	VERB
crl-16641	156	35	the	the	DET
crl-16641	156	36	highest	high	ADJ
crl-16641	156	37	scores	score	NOUN
crl-16641	156	38	.	.	PUNCT
crl-16641	157	1	figure	figure	VERB
crl-16641	157	2	5	5	NUM
crl-16641	157	3	usability	usability	NOUN
crl-16641	157	4	survey	survey	NOUN
crl-16641	157	5	:	:	PUNCT
crl-16641	157	6	physical	physical	ADJ
crl-16641	157	7	spaces	space	NOUN
crl-16641	157	8	figure	figure	VERB
crl-16641	157	9	6	6	NUM
crl-16641	157	10	usability	usability	NOUN
crl-16641	157	11	survey	survey	NOUN
crl-16641	157	12	:	:	PUNCT
crl-16641	157	13	service	service	NOUN
crl-16641	157	14	points	point	VERB
crl-16641	157	15	468	468	NUM
crl-16641	157	16	college	college	PROPN
crl-16641	157	17	&	&	CCONJ
crl-16641	157	18	research	research	PROPN
crl-16641	157	19	libraries	library	NOUN
crl-16641	157	20	may	may	AUX
crl-16641	157	21	2017	2017	NUM
crl-16641	157	22	with	with	ADP
crl-16641	157	23	only	only	ADV
crl-16641	157	24	one	one	NUM
crl-16641	157	25	exception	exception	NOUN
crl-16641	157	26	,	,	PUNCT
crl-16641	157	27	all	all	DET
crl-16641	157	28	the	the	DET
crl-16641	157	29	statements	statement	NOUN
crl-16641	157	30	about	about	ADP
crl-16641	157	31	signage	signage	NOUN
crl-16641	157	32	and	and	CCONJ
crl-16641	157	33	wayfinding	wayfinding	NOUN
crl-16641	157	34	(	(	PUNCT
crl-16641	157	35	figure	figure	NOUN
crl-16641	157	36	8)	8)	NUM
crl-16641	157	37	were	be	AUX
crl-16641	157	38	low	low	ADJ
crl-16641	157	39	.	.	PUNCT
crl-16641	158	1	the	the	DET
crl-16641	158	2	highest	high	ADJ
crl-16641	158	3	score	score	NOUN
crl-16641	158	4	(	(	PUNCT
crl-16641	158	5	3.37	3.37	NUM
crl-16641	158	6	)	)	PUNCT
crl-16641	158	7	was	be	AUX
crl-16641	158	8	for	for	SCONJ
crl-16641	158	9	“	"	PUNCT
crl-16641	158	10	regulatory	regulatory	ADJ
crl-16641	158	11	signs	sign	NOUN
crl-16641	158	12	are	be	AUX
crl-16641	158	13	written	write	VERB
crl-16641	158	14	in	in	ADP
crl-16641	158	15	a	a	DET
crl-16641	158	16	plain	plain	ADJ
crl-16641	158	17	,	,	PUNCT
crl-16641	158	18	polite	polite	ADJ
crl-16641	158	19	,	,	PUNCT
crl-16641	158	20	and	and	CCONJ
crl-16641	158	21	friendly	friendly	ADJ
crl-16641	158	22	manner	manner	NOUN
crl-16641	158	23	.	.	PUNCT
crl-16641	158	24	”	"	PUNCT
crl-16641	159	1	all	all	DET
crl-16641	159	2	remaining	remain	VERB
crl-16641	159	3	statements	statement	NOUN
crl-16641	159	4	in	in	ADP
crl-16641	159	5	this	this	DET
crl-16641	159	6	section	section	NOUN
crl-16641	159	7	received	receive	VERB
crl-16641	159	8	low	low	ADJ
crl-16641	159	9	scores	score	NOUN
crl-16641	159	10	:	:	PUNCT
crl-16641	159	11	“	"	PUNCT
crl-16641	159	12	first	first	ADJ
crl-16641	159	13	-	-	PUNCT
crl-16641	159	14	time	time	NOUN
crl-16641	159	15	visitors	visitor	NOUN
crl-16641	159	16	can	can	AUX
crl-16641	159	17	easily	easily	ADV
crl-16641	159	18	locate	locate	VERB
crl-16641	159	19	all	all	DET
crl-16641	159	20	parts	part	NOUN
crl-16641	159	21	of	of	ADP
crl-16641	159	22	the	the	DET
crl-16641	159	23	library	library	NOUN
crl-16641	159	24	”	"	PUNCT
crl-16641	159	25	(	(	PUNCT
crl-16641	159	26	2.07	2.07	NUM
crl-16641	159	27	)	)	PUNCT
crl-16641	159	28	;	;	PUNCT
crl-16641	159	29	“	"	PUNCT
crl-16641	159	30	there	there	PRON
crl-16641	159	31	are	be	VERB
crl-16641	159	32	as	as	ADV
crl-16641	159	33	few	few	ADJ
crl-16641	159	34	signs	sign	NOUN
crl-16641	159	35	as	as	ADP
crl-16641	159	36	possible	possible	ADJ
crl-16641	159	37	”	"	PUNCT
crl-16641	159	38	(	(	PUNCT
crl-16641	159	39	2.15	2.15	NUM
crl-16641	159	40	)	)	PUNCT
crl-16641	159	41	;	;	PUNCT
crl-16641	159	42	“	"	PUNCT
crl-16641	159	43	there	there	PRON
crl-16641	159	44	are	be	VERB
crl-16641	159	45	no	no	DET
crl-16641	159	46	paper	paper	NOUN
crl-16641	159	47	signs	sign	NOUN
crl-16641	159	48	taped	tape	VERB
crl-16641	159	49	to	to	ADP
crl-16641	159	50	walls	wall	NOUN
crl-16641	159	51	,	,	PUNCT
crl-16641	159	52	doors	door	NOUN
crl-16641	159	53	,	,	PUNCT
crl-16641	159	54	tables	table	NOUN
crl-16641	159	55	,	,	PUNCT
crl-16641	159	56	computers	computer	NOUN
crl-16641	159	57	,	,	PUNCT
crl-16641	159	58	or	or	CCONJ
crl-16641	159	59	any	any	DET
crl-16641	159	60	other	other	ADJ
crl-16641	159	61	surface	surface	NOUN
crl-16641	159	62	”	"	PUNCT
crl-16641	159	63	(	(	PUNCT
crl-16641	159	64	2.15	2.15	NUM
crl-16641	159	65	)	)	PUNCT
crl-16641	159	66	;	;	PUNCT
crl-16641	159	67	“	"	PUNCT
crl-16641	159	68	library	library	ADJ
crl-16641	159	69	cards	card	NOUN
crl-16641	159	70	contain	contain	VERB
crl-16641	159	71	useful	useful	ADJ
crl-16641	159	72	information	information	NOUN
crl-16641	159	73	and	and	CCONJ
crl-16641	159	74	employ	employ	VERB
crl-16641	159	75	the	the	DET
crl-16641	159	76	library	library	NOUN
crl-16641	159	77	’s	’s	PART
crl-16641	159	78	visual	visual	ADJ
crl-16641	159	79	language	language	NOUN
crl-16641	159	80	”	"	PUNCT
crl-16641	159	81	(	(	PUNCT
crl-16641	159	82	2.19	2.19	NUM
crl-16641	159	83	)	)	PUNCT
crl-16641	159	84	;	;	PUNCT
crl-16641	159	85	“	"	PUNCT
crl-16641	159	86	all	all	DET
crl-16641	159	87	signage	signage	NOUN
crl-16641	159	88	uses	use	VERB
crl-16641	159	89	the	the	DET
crl-16641	159	90	same	same	ADJ
crl-16641	159	91	visual	visual	ADJ
crl-16641	159	92	languages	language	NOUN
crl-16641	159	93	”	"	PUNCT
crl-16641	159	94	(	(	PUNCT
crl-16641	159	95	2.48	2.48	NUM
crl-16641	159	96	)	)	PUNCT
crl-16641	159	97	;	;	PUNCT
crl-16641	159	98	“	"	PUNCT
crl-16641	159	99	the	the	DET
crl-16641	159	100	library	library	NOUN
crl-16641	159	101	has	have	VERB
crl-16641	159	102	a	a	DET
crl-16641	159	103	brand	brand	NOUN
crl-16641	159	104	manual	manual	NOUN
crl-16641	159	105	that	that	PRON
crl-16641	159	106	is	be	AUX
crl-16641	159	107	consistent	consistent	ADJ
crl-16641	159	108	with	with	ADP
crl-16641	159	109	the	the	DET
crl-16641	159	110	principles	principle	NOUN
crl-16641	159	111	of	of	ADP
crl-16641	159	112	graphic	graphic	ADJ
crl-16641	159	113	design	design	NOUN
crl-16641	159	114	”	"	PUNCT
crl-16641	159	115	(	(	PUNCT
crl-16641	159	116	2.52	2.52	NUM
crl-16641	159	117	)	)	PUNCT
crl-16641	159	118	;	;	PUNCT
crl-16641	159	119	and	and	CCONJ
crl-16641	159	120	“	"	PUNCT
crl-16641	159	121	different	different	ADJ
crl-16641	159	122	types	type	NOUN
crl-16641	159	123	of	of	ADP
crl-16641	159	124	signs	sign	NOUN
crl-16641	159	125	are	be	AUX
crl-16641	159	126	visually	visually	ADV
crl-16641	159	127	distinct	distinct	ADJ
crl-16641	159	128	”	"	PUNCT
crl-16641	159	129	(	(	PUNCT
crl-16641	159	130	2.74	2.74	NUM
crl-16641	159	131	)	)	PUNCT
crl-16641	159	132	.	.	PUNCT
crl-16641	160	1	all	all	DET
crl-16641	160	2	statements	statement	NOUN
crl-16641	160	3	regarding	regard	VERB
crl-16641	160	4	online	online	ADJ
crl-16641	160	5	presence	presence	NOUN
crl-16641	160	6	(	(	PUNCT
crl-16641	160	7	figure	figure	NOUN
crl-16641	160	8	9	9	NUM
crl-16641	160	9	)	)	PUNCT
crl-16641	160	10	were	be	AUX
crl-16641	160	11	lower	low	ADJ
crl-16641	160	12	than	than	ADP
crl-16641	160	13	3.0	3.0	NUM
crl-16641	160	14	and	and	CCONJ
crl-16641	160	15	ranged	range	VERB
crl-16641	160	16	from	from	ADP
crl-16641	160	17	2.63	2.63	NUM
crl-16641	160	18	to	to	ADP
crl-16641	160	19	2.89	2.89	NUM
crl-16641	160	20	.	.	PUNCT
crl-16641	161	1	arranged	arrange	VERB
crl-16641	161	2	by	by	ADP
crl-16641	161	3	score	score	NOUN
crl-16641	161	4	,	,	PUNCT
crl-16641	161	5	the	the	DET
crl-16641	161	6	statements	statement	NOUN
crl-16641	161	7	included	include	VERB
crl-16641	161	8	:	:	PUNCT
crl-16641	161	9	“	"	PUNCT
crl-16641	161	10	users	user	NOUN
crl-16641	161	11	can	can	AUX
crl-16641	161	12	easily	easily	ADV
crl-16641	161	13	search	search	VERB
crl-16641	161	14	for	for	ADP
crl-16641	161	15	library	library	NOUN
crl-16641	161	16	items	item	NOUN
crl-16641	161	17	and	and	CCONJ
crl-16641	161	18	place	place	NOUN
crl-16641	161	19	holds	hold	VERB
crl-16641	161	20	”	"	PUNCT
crl-16641	161	21	(	(	PUNCT
crl-16641	161	22	2.63	2.63	NUM
crl-16641	161	23	)	)	PUNCT
crl-16641	161	24	;	;	PUNCT
crl-16641	161	25	“	"	PUNCT
crl-16641	161	26	website	website	NOUN
crl-16641	161	27	is	be	AUX
crl-16641	161	28	easy	easy	ADJ
crl-16641	161	29	to	to	PART
crl-16641	161	30	use	use	VERB
crl-16641	161	31	on	on	ADP
crl-16641	161	32	all	all	DET
crl-16641	161	33	devices	device	NOUN
crl-16641	161	34	”	"	PUNCT
crl-16641	161	35	(	(	PUNCT
crl-16641	161	36	2.70	2.70	NUM
crl-16641	161	37	)	)	PUNCT
crl-16641	161	38	;	;	PUNCT
crl-16641	161	39	“	"	PUNCT
crl-16641	161	40	users	user	NOUN
crl-16641	161	41	can	can	AUX
crl-16641	161	42	easily	easily	ADV
crl-16641	161	43	accomplish	accomplish	VERB
crl-16641	161	44	critical	critical	ADJ
crl-16641	161	45	tasks	task	NOUN
crl-16641	161	46	”	"	PUNCT
crl-16641	161	47	(	(	PUNCT
crl-16641	161	48	2.74	2.74	NUM
crl-16641	161	49	)	)	PUNCT
crl-16641	161	50	;	;	PUNCT
crl-16641	161	51	“	"	PUNCT
crl-16641	161	52	the	the	DET
crl-16641	161	53	library	library	NOUN
crl-16641	161	54	uses	use	VERB
crl-16641	161	55	social	social	ADJ
crl-16641	161	56	media	medium	NOUN
crl-16641	161	57	tools	tool	NOUN
crl-16641	161	58	figure	figure	VERB
crl-16641	161	59	7	7	NUM
crl-16641	161	60	usability	usability	NOUN
crl-16641	161	61	survey	survey	NOUN
crl-16641	161	62	:	:	PUNCT
crl-16641	161	63	policies	policy	NOUN
crl-16641	161	64	and	and	CCONJ
crl-16641	161	65	customer	customer	NOUN
crl-16641	161	66	service	service	NOUN
crl-16641	161	67	figure	figure	NOUN
crl-16641	161	68	8	8	NUM
crl-16641	161	69	usability	usability	NOUN
crl-16641	161	70	survey	survey	NOUN
crl-16641	161	71	:	:	PUNCT
crl-16641	161	72	signage	signage	NOUN
crl-16641	161	73	and	and	CCONJ
crl-16641	161	74	wayfinding	wayfinde	VERB
crl-16641	161	75	journey	journey	NOUN
crl-16641	161	76	mapping	map	VERB
crl-16641	161	77	the	the	DET
crl-16641	161	78	user	user	NOUN
crl-16641	161	79	experience	experience	NOUN
crl-16641	161	80	469	469	NUM
crl-16641	161	81	in	in	ADP
crl-16641	161	82	meaningful	meaningful	ADJ
crl-16641	161	83	ways	way	NOUN
crl-16641	161	84	”	"	PUNCT
crl-16641	161	85	(	(	PUNCT
crl-16641	161	86	2.74	2.74	NUM
crl-16641	161	87	)	)	PUNCT
crl-16641	161	88	;	;	PUNCT
crl-16641	161	89	“	"	PUNCT
crl-16641	161	90	web	web	NOUN
crl-16641	161	91	content	content	NOUN
crl-16641	161	92	is	be	AUX
crl-16641	161	93	engaging	engage	VERB
crl-16641	161	94	”	"	PUNCT
crl-16641	161	95	(	(	PUNCT
crl-16641	161	96	2.85	2.85	NUM
crl-16641	161	97	)	)	PUNCT
crl-16641	161	98	;	;	PUNCT
crl-16641	161	99	“	"	PUNCT
crl-16641	161	100	content	content	NOUN
crl-16641	161	101	is	be	AUX
crl-16641	161	102	written	write	VERB
crl-16641	161	103	for	for	ADP
crl-16641	161	104	the	the	DET
crl-16641	161	105	web	web	NOUN
crl-16641	161	106	”	"	PUNCT
crl-16641	161	107	(	(	PUNCT
crl-16641	161	108	2.85	2.85	NUM
crl-16641	161	109	)	)	PUNCT
crl-16641	161	110	;	;	PUNCT
crl-16641	161	111	“	"	PUNCT
crl-16641	161	112	the	the	DET
crl-16641	161	113	home	home	NOUN
crl-16641	161	114	page	page	NOUN
crl-16641	161	115	clearly	clearly	ADV
crl-16641	161	116	expresses	express	VERB
crl-16641	161	117	what	what	PRON
crl-16641	161	118	people	people	NOUN
crl-16641	161	119	can	can	AUX
crl-16641	161	120	do	do	VERB
crl-16641	161	121	on	on	ADP
crl-16641	161	122	the	the	DET
crl-16641	161	123	library	library	NOUN
crl-16641	161	124	’s	’s	PART
crl-16641	161	125	website	website	NOUN
crl-16641	161	126	”	"	PUNCT
crl-16641	161	127	(	(	PUNCT
crl-16641	161	128	2.85	2.85	NUM
crl-16641	161	129	)	)	PUNCT
crl-16641	161	130	;	;	PUNCT
crl-16641	161	131	“	"	PUNCT
crl-16641	161	132	website	website	NOUN
crl-16641	161	133	employs	employ	VERB
crl-16641	161	134	the	the	DET
crl-16641	161	135	library	library	NOUN
crl-16641	161	136	’s	’s	PART
crl-16641	161	137	visual	visual	ADJ
crl-16641	161	138	language	language	NOUN
crl-16641	161	139	”	"	PUNCT
crl-16641	161	140	(	(	PUNCT
crl-16641	161	141	2.85	2.85	NUM
crl-16641	161	142	)	)	PUNCT
crl-16641	161	143	;	;	PUNCT
crl-16641	161	144	“	"	PUNCT
crl-16641	161	145	the	the	DET
crl-16641	161	146	size	size	NOUN
crl-16641	161	147	of	of	ADP
crl-16641	161	148	the	the	DET
crl-16641	161	149	library	library	NOUN
crl-16641	161	150	’s	’s	PART
crl-16641	161	151	website	website	NOUN
crl-16641	161	152	is	be	AUX
crl-16641	161	153	commensurate	commensurate	ADJ
crl-16641	161	154	with	with	ADP
crl-16641	161	155	the	the	DET
crl-16641	161	156	amount	amount	NOUN
crl-16641	161	157	of	of	ADP
crl-16641	161	158	effort	effort	NOUN
crl-16641	161	159	that	that	PRON
crl-16641	161	160	we	we	PRON
crl-16641	161	161	can	can	AUX
crl-16641	161	162	devote	devote	VERB
crl-16641	161	163	to	to	ADP
crl-16641	161	164	it	it	PRON
crl-16641	161	165	”	"	PUNCT
crl-16641	161	166	(	(	PUNCT
crl-16641	161	167	2.89	2.89	NUM
crl-16641	161	168	)	)	PUNCT
crl-16641	161	169	;	;	PUNCT
crl-16641	161	170	and	and	CCONJ
crl-16641	161	171	“	"	PUNCT
crl-16641	161	172	website	website	NOUN
crl-16641	161	173	employs	employ	VERB
crl-16641	161	174	web	web	NOUN
crl-16641	161	175	design	design	NOUN
crl-16641	161	176	conventions	convention	NOUN
crl-16641	161	177	”	"	PUNCT
crl-16641	161	178	(	(	PUNCT
crl-16641	161	179	2.89	2.89	NUM
crl-16641	161	180	)	)	PUNCT
crl-16641	161	181	.	.	PUNCT
crl-16641	162	1	of	of	ADP
crl-16641	162	2	the	the	DET
crl-16641	162	3	five	five	NUM
crl-16641	162	4	statements	statement	NOUN
crl-16641	162	5	based	base	VERB
crl-16641	162	6	on	on	ADP
crl-16641	162	7	using	use	VERB
crl-16641	162	8	the	the	DET
crl-16641	162	9	library	library	NOUN
crl-16641	162	10	(	(	PUNCT
crl-16641	162	11	figure	figure	NOUN
crl-16641	162	12	10	10	NUM
crl-16641	162	13	)	)	PUNCT
crl-16641	162	14	,	,	PUNCT
crl-16641	162	15	two	two	NUM
crl-16641	162	16	scored	score	VERB
crl-16641	162	17	below	below	ADP
crl-16641	162	18	3.0	3.0	NUM
crl-16641	162	19	:	:	PUNCT
crl-16641	162	20	“	"	PUNCT
crl-16641	162	21	the	the	DET
crl-16641	162	22	library	library	NOUN
crl-16641	162	23	merchandizes	merchandize	VERB
crl-16641	162	24	its	its	PRON
crl-16641	162	25	materials	material	NOUN
crl-16641	162	26	”	"	PUNCT
crl-16641	162	27	(	(	PUNCT
crl-16641	162	28	2.44	2.44	NUM
crl-16641	162	29	)	)	PUNCT
crl-16641	162	30	and	and	CCONJ
crl-16641	162	31	“	"	PUNCT
crl-16641	162	32	marketing	marketing	NOUN
crl-16641	162	33	materials	material	NOUN
crl-16641	162	34	are	be	AUX
crl-16641	162	35	relevant	relevant	ADJ
crl-16641	162	36	to	to	ADP
crl-16641	162	37	user	user	NOUN
crl-16641	162	38	needs	need	NOUN
crl-16641	162	39	”	"	PUNCT
crl-16641	162	40	(	(	PUNCT
crl-16641	162	41	2.81	2.81	NUM
crl-16641	162	42	)	)	PUNCT
crl-16641	162	43	.	.	PUNCT
crl-16641	163	1	the	the	DET
crl-16641	163	2	other	other	ADJ
crl-16641	163	3	statements	statement	NOUN
crl-16641	163	4	received	receive	VERB
crl-16641	163	5	more	more	ADV
crl-16641	163	6	favorable	favorable	ADJ
crl-16641	163	7	ratings	rating	NOUN
crl-16641	163	8	:	:	PUNCT
crl-16641	163	9	“	"	PUNCT
crl-16641	163	10	library	library	NOUN
crl-16641	163	11	services	service	NOUN
crl-16641	163	12	and	and	CCONJ
crl-16641	163	13	programs	program	NOUN
crl-16641	163	14	solve	solve	VERB
crl-16641	163	15	problems	problem	NOUN
crl-16641	163	16	”	"	PUNCT
crl-16641	163	17	(	(	PUNCT
crl-16641	163	18	3.52	3.52	NUM
crl-16641	163	19	)	)	PUNCT
crl-16641	163	20	;	;	PUNCT
crl-16641	163	21	“	"	PUNCT
crl-16641	163	22	the	the	DET
crl-16641	163	23	technology	technology	NOUN
crl-16641	163	24	in	in	ADP
crl-16641	163	25	the	the	DET
crl-16641	163	26	library	library	NOUN
crl-16641	163	27	is	be	AUX
crl-16641	163	28	relevant	relevant	ADJ
crl-16641	163	29	,	,	PUNCT
crl-16641	163	30	useful	useful	ADJ
crl-16641	163	31	,	,	PUNCT
crl-16641	163	32	and	and	CCONJ
crl-16641	163	33	usable	usable	ADJ
crl-16641	163	34	”	"	PUNCT
crl-16641	163	35	(	(	PUNCT
crl-16641	163	36	4.00	4.00	NUM
crl-16641	163	37	)	)	PUNCT
crl-16641	163	38	;	;	PUNCT
crl-16641	163	39	and	and	CCONJ
crl-16641	163	40	“	"	PUNCT
crl-16641	163	41	collections	collection	NOUN
crl-16641	163	42	are	be	AUX
crl-16641	163	43	relevant	relevant	ADJ
crl-16641	163	44	to	to	ADP
crl-16641	163	45	users	user	NOUN
crl-16641	163	46	’	'	PUNCT
crl-16641	163	47	needs	need	NOUN
crl-16641	163	48	”	"	PUNCT
crl-16641	163	49	(	(	PUNCT
crl-16641	163	50	4.07	4.07	NUM
crl-16641	163	51	)	)	PUNCT
crl-16641	163	52	.	.	PUNCT
crl-16641	164	1	discussion	discussion	NOUN
crl-16641	164	2	this	this	DET
crl-16641	164	3	pilot	pilot	NOUN
crl-16641	164	4	project	project	NOUN
crl-16641	164	5	underscored	underscore	VERB
crl-16641	164	6	the	the	DET
crl-16641	164	7	value	value	NOUN
crl-16641	164	8	of	of	ADP
crl-16641	164	9	journey	journey	NOUN
crl-16641	164	10	mapping	mapping	NOUN
crl-16641	164	11	as	as	ADP
crl-16641	164	12	a	a	DET
crl-16641	164	13	methodology	methodology	NOUN
crl-16641	164	14	to	to	PART
crl-16641	164	15	review	review	VERB
crl-16641	164	16	and	and	CCONJ
crl-16641	164	17	enhance	enhance	VERB
crl-16641	164	18	library	library	NOUN
crl-16641	164	19	services	service	NOUN
crl-16641	164	20	.	.	PUNCT
crl-16641	165	1	the	the	DET
crl-16641	165	2	combination	combination	NOUN
crl-16641	165	3	of	of	ADP
crl-16641	165	4	student	student	NOUN
crl-16641	165	5	journals	journal	NOUN
crl-16641	165	6	of	of	ADP
crl-16641	165	7	their	their	PRON
crl-16641	165	8	scenarios	scenario	NOUN
crl-16641	165	9	on	on	ADP
crl-16641	165	10	data	datum	NOUN
crl-16641	165	11	collection	collection	NOUN
crl-16641	165	12	forms	form	NOUN
crl-16641	165	13	and	and	CCONJ
crl-16641	165	14	the	the	DET
crl-16641	165	15	focus	focus	NOUN
crl-16641	165	16	group	group	NOUN
crl-16641	165	17	discussions	discussion	NOUN
crl-16641	165	18	readily	readily	ADV
crl-16641	165	19	revealed	reveal	VERB
crl-16641	165	20	the	the	DET
crl-16641	165	21	stress	stress	NOUN
crl-16641	165	22	points	point	NOUN
crl-16641	165	23	.	.	PUNCT
crl-16641	166	1	as	as	ADP
crl-16641	166	2	a	a	DET
crl-16641	166	3	result	result	NOUN
crl-16641	166	4	of	of	ADP
crl-16641	166	5	the	the	DET
crl-16641	166	6	documentation	documentation	NOUN
crl-16641	166	7	,	,	PUNCT
crl-16641	166	8	problematic	problematic	ADJ
crl-16641	166	9	interactions	interaction	NOUN
crl-16641	166	10	were	be	AUX
crl-16641	166	11	easily	easily	ADV
crl-16641	166	12	identified	identify	VERB
crl-16641	166	13	for	for	ADP
crl-16641	166	14	figure	figure	NOUN
crl-16641	166	15	9	9	NUM
crl-16641	166	16	usability	usability	NOUN
crl-16641	166	17	survey	survey	NOUN
crl-16641	166	18	:	:	PUNCT
crl-16641	166	19	online	online	ADJ
crl-16641	166	20	presence	presence	NOUN
crl-16641	166	21	figure	figure	NOUN
crl-16641	166	22	10	10	NUM
crl-16641	166	23	usability	usability	NOUN
crl-16641	166	24	survey	survey	NOUN
crl-16641	166	25	:	:	PUNCT
crl-16641	166	26	using	use	VERB
crl-16641	166	27	the	the	DET
crl-16641	166	28	library	library	NOUN
crl-16641	166	29	470	470	NUM
crl-16641	166	30	college	college	PROPN
crl-16641	166	31	&	&	CCONJ
crl-16641	166	32	research	research	PROPN
crl-16641	166	33	libraries	library	NOUN
crl-16641	166	34	may	may	AUX
crl-16641	166	35	2017	2017	NUM
crl-16641	166	36	remedy	remedy	NOUN
crl-16641	166	37	as	as	SCONJ
crl-16641	166	38	noted	note	VERB
crl-16641	166	39	in	in	ADP
crl-16641	166	40	the	the	DET
crl-16641	166	41	section	section	NOUN
crl-16641	166	42	on	on	ADP
crl-16641	166	43	findings	finding	NOUN
crl-16641	166	44	and	and	CCONJ
crl-16641	166	45	recommendations	recommendation	NOUN
crl-16641	166	46	.	.	PUNCT
crl-16641	167	1	another	another	DET
crl-16641	167	2	interesting	interesting	ADJ
crl-16641	167	3	aspect	aspect	NOUN
crl-16641	167	4	of	of	ADP
crl-16641	167	5	this	this	DET
crl-16641	167	6	study	study	NOUN
crl-16641	167	7	was	be	AUX
crl-16641	167	8	that	that	SCONJ
crl-16641	167	9	many	many	ADJ
crl-16641	167	10	stress	stress	NOUN
crl-16641	167	11	points	point	NOUN
crl-16641	167	12	could	could	AUX
crl-16641	167	13	be	be	AUX
crl-16641	167	14	resolved	resolve	VERB
crl-16641	167	15	with	with	ADP
crl-16641	167	16	rapid	rapid	ADJ
crl-16641	167	17	action	action	NOUN
crl-16641	167	18	and	and	CCONJ
crl-16641	167	19	minor	minor	ADJ
crl-16641	167	20	adjustments	adjustment	NOUN
crl-16641	167	21	.	.	PUNCT
crl-16641	168	1	for	for	ADP
crl-16641	168	2	the	the	DET
crl-16641	168	3	more	more	ADV
crl-16641	168	4	complicated	complicated	ADJ
crl-16641	168	5	pain	pain	NOUN
crl-16641	168	6	points	point	NOUN
crl-16641	168	7	,	,	PUNCT
crl-16641	168	8	the	the	DET
crl-16641	168	9	data	datum	NOUN
crl-16641	168	10	collected	collect	VERB
crl-16641	168	11	provided	provide	VERB
crl-16641	168	12	a	a	DET
crl-16641	168	13	sound	sound	ADJ
crl-16641	168	14	basis	basis	NOUN
crl-16641	168	15	for	for	ADP
crl-16641	168	16	moving	move	VERB
crl-16641	168	17	forward	forward	ADV
crl-16641	168	18	methodically	methodically	ADV
crl-16641	168	19	to	to	PART
crl-16641	168	20	resolve	resolve	VERB
crl-16641	168	21	these	these	DET
crl-16641	168	22	issues	issue	NOUN
crl-16641	168	23	.	.	PUNCT
crl-16641	169	1	collecting	collect	VERB
crl-16641	169	2	data	datum	NOUN
crl-16641	169	3	from	from	ADP
crl-16641	169	4	the	the	DET
crl-16641	169	5	student	student	NOUN
crl-16641	169	6	experience	experience	NOUN
crl-16641	169	7	also	also	ADV
crl-16641	169	8	removed	remove	VERB
crl-16641	169	9	that	that	SCONJ
crl-16641	169	10	ever	ever	ADV
crl-16641	169	11	-	-	PUNCT
crl-16641	169	12	present	present	ADJ
crl-16641	169	13	good	good	ADJ
crl-16641	169	14	intention	intention	NOUN
crl-16641	169	15	of	of	ADP
crl-16641	169	16	library	library	NOUN
crl-16641	169	17	service	service	NOUN
crl-16641	169	18	providers	provider	NOUN
crl-16641	169	19	to	to	PART
crl-16641	169	20	base	base	VERB
crl-16641	169	21	policies	policy	NOUN
crl-16641	169	22	and	and	CCONJ
crl-16641	169	23	services	service	NOUN
crl-16641	169	24	on	on	ADP
crl-16641	169	25	our	our	PRON
crl-16641	169	26	own	own	ADJ
crl-16641	169	27	expectations	expectation	NOUN
crl-16641	169	28	of	of	ADP
crl-16641	169	29	what	what	PRON
crl-16641	169	30	students	student	NOUN
crl-16641	169	31	ought	ought	AUX
crl-16641	169	32	to	to	PART
crl-16641	169	33	do	do	VERB
crl-16641	169	34	when	when	SCONJ
crl-16641	169	35	using	use	VERB
crl-16641	169	36	the	the	DET
crl-16641	169	37	library	library	NOUN
crl-16641	169	38	.	.	PUNCT
crl-16641	170	1	rather	rather	ADV
crl-16641	170	2	,	,	PUNCT
crl-16641	170	3	the	the	DET
crl-16641	170	4	focus	focus	NOUN
crl-16641	170	5	was	be	AUX
crl-16641	170	6	immediately	immediately	ADV
crl-16641	170	7	one	one	NUM
crl-16641	170	8	of	of	ADP
crl-16641	170	9	accepting	accept	VERB
crl-16641	170	10	what	what	PRON
crl-16641	170	11	the	the	DET
crl-16641	170	12	students	student	NOUN
crl-16641	170	13	actually	actually	ADV
crl-16641	170	14	do	do	VERB
crl-16641	170	15	to	to	PART
crl-16641	170	16	process	process	VERB
crl-16641	170	17	a	a	DET
crl-16641	170	18	research	research	NOUN
crl-16641	170	19	or	or	CCONJ
crl-16641	170	20	library	library	NOUN
crl-16641	170	21	use	use	NOUN
crl-16641	170	22	activity	activity	NOUN
crl-16641	170	23	from	from	ADP
crl-16641	170	24	their	their	PRON
crl-16641	170	25	own	own	ADJ
crl-16641	170	26	range	range	NOUN
crl-16641	170	27	of	of	ADP
crl-16641	170	28	experience	experience	NOUN
crl-16641	170	29	.	.	PUNCT
crl-16641	171	1	the	the	DET
crl-16641	171	2	interns	intern	NOUN
crl-16641	171	3	who	who	PRON
crl-16641	171	4	participated	participate	VERB
crl-16641	171	5	in	in	ADP
crl-16641	171	6	this	this	DET
crl-16641	171	7	pilot	pilot	NOUN
crl-16641	171	8	project	project	NOUN
crl-16641	171	9	ranged	range	VERB
crl-16641	171	10	from	from	ADP
crl-16641	171	11	first	first	ADJ
crl-16641	171	12	-	-	PUNCT
crl-16641	171	13	year	year	NOUN
crl-16641	171	14	to	to	ADP
crl-16641	171	15	third	third	ADJ
crl-16641	171	16	-	-	PUNCT
crl-16641	171	17	year	year	NOUN
crl-16641	171	18	students	student	NOUN
crl-16641	171	19	,	,	PUNCT
crl-16641	171	20	so	so	CCONJ
crl-16641	171	21	their	their	PRON
crl-16641	171	22	experiences	experience	NOUN
crl-16641	171	23	and	and	CCONJ
crl-16641	171	24	perspectives	perspective	NOUN
crl-16641	171	25	nicely	nicely	ADV
crl-16641	171	26	complemented	complement	VERB
crl-16641	171	27	our	our	PRON
crl-16641	171	28	user	user	NOUN
crl-16641	171	29	base	base	NOUN
crl-16641	171	30	.	.	PUNCT
crl-16641	172	1	the	the	DET
crl-16641	172	2	data	datum	NOUN
crl-16641	172	3	gathered	gather	VERB
crl-16641	172	4	provided	provide	VERB
crl-16641	172	5	very	very	ADV
crl-16641	172	6	specific	specific	ADJ
crl-16641	172	7	information	information	NOUN
crl-16641	172	8	for	for	ADP
crl-16641	172	9	recalibrating	recalibrate	VERB
crl-16641	172	10	both	both	CCONJ
crl-16641	172	11	online	online	ADJ
crl-16641	172	12	and	and	CCONJ
crl-16641	172	13	in	in	ADP
crl-16641	172	14	-	-	PUNCT
crl-16641	172	15	building	building	NOUN
crl-16641	172	16	services	service	NOUN
crl-16641	172	17	.	.	PUNCT
crl-16641	173	1	the	the	DET
crl-16641	173	2	data	datum	NOUN
crl-16641	173	3	collected	collect	VERB
crl-16641	173	4	from	from	ADP
crl-16641	173	5	the	the	DET
crl-16641	173	6	staff	staff	NOUN
crl-16641	173	7	usability	usability	NOUN
crl-16641	173	8	survey	survey	NOUN
crl-16641	173	9	also	also	ADV
crl-16641	173	10	complemented	complement	VERB
crl-16641	173	11	the	the	DET
crl-16641	173	12	student	student	NOUN
crl-16641	173	13	data	datum	NOUN
crl-16641	173	14	.	.	PUNCT
crl-16641	174	1	researchers	researcher	NOUN
crl-16641	174	2	mapped	map	VERB
crl-16641	174	3	the	the	DET
crl-16641	174	4	usability	usability	NOUN
crl-16641	174	5	survey	survey	NOUN
crl-16641	174	6	statements	statement	NOUN
crl-16641	174	7	to	to	ADP
crl-16641	174	8	the	the	DET
crl-16641	174	9	journey	journey	NOUN
crl-16641	174	10	-	-	PUNCT
crl-16641	174	11	mapping	mapping	NOUN
crl-16641	174	12	scenarios	scenario	NOUN
crl-16641	174	13	to	to	PART
crl-16641	174	14	compare	compare	VERB
crl-16641	174	15	staff	staff	NOUN
crl-16641	174	16	ratings	rating	NOUN
crl-16641	174	17	with	with	ADP
crl-16641	174	18	student	student	NOUN
crl-16641	174	19	findings	finding	NOUN
crl-16641	174	20	.	.	PUNCT
crl-16641	175	1	for	for	ADP
crl-16641	175	2	example	example	NOUN
crl-16641	175	3	,	,	PUNCT
crl-16641	175	4	scenario	scenario	NOUN
crl-16641	175	5	7	7	NUM
crl-16641	175	6	asks	ask	VERB
crl-16641	175	7	users	user	NOUN
crl-16641	175	8	to	to	PART
crl-16641	175	9	locate	locate	VERB
crl-16641	175	10	an	an	DET
crl-16641	175	11	article	article	NOUN
crl-16641	175	12	and	and	CCONJ
crl-16641	175	13	maps	map	NOUN
crl-16641	175	14	to	to	ADP
crl-16641	175	15	the	the	DET
crl-16641	175	16	survey	survey	NOUN
crl-16641	175	17	statements	statement	NOUN
crl-16641	175	18	about	about	ADP
crl-16641	175	19	online	online	ADJ
crl-16641	175	20	presence	presence	NOUN
crl-16641	175	21	:	:	PUNCT
crl-16641	175	22	“	"	PUNCT
crl-16641	175	23	the	the	DET
crl-16641	175	24	home	home	NOUN
crl-16641	175	25	page	page	NOUN
crl-16641	175	26	clearly	clearly	ADV
crl-16641	175	27	expresses	express	VERB
crl-16641	175	28	what	what	PRON
crl-16641	175	29	people	people	NOUN
crl-16641	175	30	can	can	AUX
crl-16641	175	31	do	do	VERB
crl-16641	175	32	on	on	ADP
crl-16641	175	33	the	the	DET
crl-16641	175	34	library	library	NOUN
crl-16641	175	35	website	website	NOUN
crl-16641	175	36	”	"	PUNCT
crl-16641	175	37	(	(	PUNCT
crl-16641	175	38	2.85	2.85	NUM
crl-16641	175	39	)	)	PUNCT
crl-16641	175	40	,	,	PUNCT
crl-16641	175	41	“	"	PUNCT
crl-16641	175	42	users	user	NOUN
crl-16641	175	43	can	can	AUX
crl-16641	175	44	easily	easily	ADV
crl-16641	175	45	accomplish	accomplish	VERB
crl-16641	175	46	critical	critical	ADJ
crl-16641	175	47	tasks	task	NOUN
crl-16641	175	48	”	"	PUNCT
crl-16641	175	49	(	(	PUNCT
crl-16641	175	50	2.74	2.74	NUM
crl-16641	175	51	)	)	PUNCT
crl-16641	175	52	,	,	PUNCT
crl-16641	175	53	and	and	CCONJ
crl-16641	175	54	“	"	PUNCT
crl-16641	175	55	users	user	NOUN
crl-16641	175	56	can	can	AUX
crl-16641	175	57	easily	easily	ADV
crl-16641	175	58	search	search	VERB
crl-16641	175	59	for	for	ADP
crl-16641	175	60	library	library	NOUN
crl-16641	175	61	items	item	NOUN
crl-16641	175	62	and	and	CCONJ
crl-16641	175	63	place	place	NOUN
crl-16641	175	64	holds	hold	VERB
crl-16641	175	65	”	"	PUNCT
crl-16641	175	66	(	(	PUNCT
crl-16641	175	67	2.63	2.63	NUM
crl-16641	175	68	)	)	PUNCT
crl-16641	175	69	.	.	PUNCT
crl-16641	176	1	the	the	DET
crl-16641	176	2	averaged	average	VERB
crl-16641	176	3	student	student	NOUN
crl-16641	176	4	rating	rating	NOUN
crl-16641	176	5	for	for	ADP
crl-16641	176	6	this	this	DET
crl-16641	176	7	scenario	scenario	NOUN
crl-16641	176	8	was	be	AUX
crl-16641	176	9	2.3	2.3	NUM
crl-16641	176	10	,	,	PUNCT
crl-16641	176	11	which	which	PRON
crl-16641	176	12	was	be	AUX
crl-16641	176	13	consistent	consistent	ADJ
crl-16641	176	14	with	with	ADP
crl-16641	176	15	the	the	DET
crl-16641	176	16	averaged	average	VERB
crl-16641	176	17	staff	staff	NOUN
crl-16641	176	18	survey	survey	NOUN
crl-16641	176	19	response	response	NOUN
crl-16641	176	20	.	.	PUNCT
crl-16641	177	1	several	several	ADJ
crl-16641	177	2	recommendations	recommendation	NOUN
crl-16641	177	3	were	be	AUX
crl-16641	177	4	made	make	VERB
crl-16641	177	5	and	and	CCONJ
crl-16641	177	6	changes	change	NOUN
crl-16641	177	7	were	be	AUX
crl-16641	177	8	implemented	implement	VERB
crl-16641	177	9	in	in	ADP
crl-16641	177	10	this	this	DET
crl-16641	177	11	area	area	NOUN
crl-16641	177	12	as	as	ADP
crl-16641	177	13	a	a	DET
crl-16641	177	14	result	result	NOUN
crl-16641	177	15	of	of	ADP
crl-16641	177	16	the	the	DET
crl-16641	177	17	study	study	NOUN
crl-16641	177	18	.	.	PUNCT
crl-16641	178	1	scenario	scenario	NOUN
crl-16641	178	2	6	6	NUM
crl-16641	178	3	asked	ask	VERB
crl-16641	178	4	students	student	NOUN
crl-16641	178	5	to	to	PART
crl-16641	178	6	find	find	VERB
crl-16641	178	7	a	a	DET
crl-16641	178	8	place	place	NOUN
crl-16641	178	9	in	in	ADP
crl-16641	178	10	the	the	DET
crl-16641	178	11	library	library	NOUN
crl-16641	178	12	to	to	PART
crl-16641	178	13	charge	charge	VERB
crl-16641	178	14	their	their	PRON
crl-16641	178	15	cell	cell	NOUN
crl-16641	178	16	phone	phone	NOUN
crl-16641	178	17	,	,	PUNCT
crl-16641	178	18	which	which	PRON
crl-16641	178	19	they	they	PRON
crl-16641	178	20	were	be	AUX
crl-16641	178	21	all	all	ADV
crl-16641	178	22	able	able	ADJ
crl-16641	178	23	to	to	PART
crl-16641	178	24	do	do	VERB
crl-16641	178	25	,	,	PUNCT
crl-16641	178	26	and	and	CCONJ
crl-16641	178	27	the	the	DET
crl-16641	178	28	average	average	ADJ
crl-16641	178	29	rating	rating	NOUN
crl-16641	178	30	was	be	AUX
crl-16641	178	31	4.4	4.4	NUM
crl-16641	178	32	;	;	PUNCT
crl-16641	178	33	the	the	DET
crl-16641	178	34	usability	usability	NOUN
crl-16641	178	35	survey	survey	NOUN
crl-16641	178	36	statements	statement	NOUN
crl-16641	178	37	that	that	PRON
crl-16641	178	38	map	map	VERB
crl-16641	178	39	well	well	ADV
crl-16641	178	40	to	to	ADP
crl-16641	178	41	this	this	DET
crl-16641	178	42	scenario	scenario	NOUN
crl-16641	178	43	were	be	AUX
crl-16641	178	44	“	"	PUNCT
crl-16641	178	45	users	user	NOUN
crl-16641	178	46	have	have	VERB
crl-16641	178	47	easy	easy	ADJ
crl-16641	178	48	access	access	NOUN
crl-16641	178	49	to	to	ADP
crl-16641	178	50	power	power	NOUN
crl-16641	178	51	outlets	outlet	NOUN
crl-16641	178	52	”	"	PUNCT
crl-16641	178	53	(	(	PUNCT
crl-16641	178	54	3.26	3.26	NUM
crl-16641	178	55	)	)	PUNCT
crl-16641	178	56	and	and	CCONJ
crl-16641	178	57	“	"	PUNCT
crl-16641	178	58	the	the	DET
crl-16641	178	59	technology	technology	NOUN
crl-16641	178	60	in	in	ADP
crl-16641	178	61	the	the	DET
crl-16641	178	62	library	library	NOUN
crl-16641	178	63	is	be	AUX
crl-16641	178	64	relevant	relevant	ADJ
crl-16641	178	65	,	,	PUNCT
crl-16641	178	66	useful	useful	ADJ
crl-16641	178	67	and	and	CCONJ
crl-16641	178	68	usable	usable	ADJ
crl-16641	178	69	”	"	PUNCT
crl-16641	178	70	(	(	PUNCT
crl-16641	178	71	4.00	4.00	NUM
crl-16641	178	72	)	)	PUNCT
crl-16641	178	73	.	.	PUNCT
crl-16641	179	1	in	in	ADP
crl-16641	179	2	this	this	DET
crl-16641	179	3	case	case	NOUN
crl-16641	179	4	,	,	PUNCT
crl-16641	179	5	the	the	DET
crl-16641	179	6	students	student	NOUN
crl-16641	179	7	rated	rate	VERB
crl-16641	179	8	these	these	DET
crl-16641	179	9	checkpoints	checkpoint	NOUN
crl-16641	179	10	higher	high	ADJ
crl-16641	179	11	than	than	ADP
crl-16641	179	12	staff	staff	NOUN
crl-16641	179	13	,	,	PUNCT
crl-16641	179	14	resulting	result	VERB
crl-16641	179	15	in	in	ADP
crl-16641	179	16	few	few	ADJ
crl-16641	179	17	recommendations	recommendation	NOUN
crl-16641	179	18	.	.	PUNCT
crl-16641	180	1	presentations	presentation	NOUN
crl-16641	180	2	of	of	ADP
crl-16641	180	3	the	the	DET
crl-16641	180	4	data	datum	NOUN
crl-16641	180	5	gathered	gather	VERB
crl-16641	180	6	were	be	AUX
crl-16641	180	7	presented	present	VERB
crl-16641	180	8	to	to	ADP
crl-16641	180	9	small	small	ADJ
crl-16641	180	10	working	work	VERB
crl-16641	180	11	groups	group	NOUN
crl-16641	180	12	within	within	ADP
crl-16641	180	13	the	the	DET
crl-16641	180	14	library	library	NOUN
crl-16641	180	15	both	both	PRON
crl-16641	180	16	to	to	PART
crl-16641	180	17	share	share	VERB
crl-16641	180	18	the	the	DET
crl-16641	180	19	findings	finding	NOUN
crl-16641	180	20	and	and	CCONJ
crl-16641	180	21	to	to	PART
crl-16641	180	22	encourage	encourage	VERB
crl-16641	180	23	others	other	NOUN
crl-16641	180	24	to	to	PART
crl-16641	180	25	reimagine	reimagine	VERB
crl-16641	180	26	their	their	PRON
crl-16641	180	27	services	service	NOUN
crl-16641	180	28	by	by	ADP
crl-16641	180	29	focusing	focus	VERB
crl-16641	180	30	on	on	ADP
crl-16641	180	31	the	the	DET
crl-16641	180	32	user	user	NOUN
crl-16641	180	33	experience	experience	NOUN
crl-16641	180	34	.	.	PUNCT
crl-16641	181	1	after	after	ADP
crl-16641	181	2	several	several	ADJ
crl-16641	181	3	presentations	presentation	NOUN
crl-16641	181	4	,	,	PUNCT
crl-16641	181	5	the	the	DET
crl-16641	181	6	intent	intent	NOUN
crl-16641	181	7	of	of	ADP
crl-16641	181	8	the	the	DET
crl-16641	181	9	researchers	researcher	NOUN
crl-16641	181	10	is	be	AUX
crl-16641	181	11	to	to	PART
crl-16641	181	12	redistribute	redistribute	VERB
crl-16641	181	13	the	the	DET
crl-16641	181	14	staff	staff	NOUN
crl-16641	181	15	usability	usability	NOUN
crl-16641	181	16	survey	survey	NOUN
crl-16641	181	17	to	to	PART
crl-16641	181	18	identify	identify	VERB
crl-16641	181	19	any	any	DET
crl-16641	181	20	changes	change	NOUN
crl-16641	181	21	in	in	ADP
crl-16641	181	22	perceptions	perception	NOUN
crl-16641	181	23	as	as	ADP
crl-16641	181	24	a	a	DET
crl-16641	181	25	result	result	NOUN
crl-16641	181	26	of	of	ADP
crl-16641	181	27	the	the	DET
crl-16641	181	28	current	current	ADJ
crl-16641	181	29	project	project	NOUN
crl-16641	181	30	.	.	PUNCT
crl-16641	182	1	the	the	DET
crl-16641	182	2	results	result	NOUN
crl-16641	182	3	of	of	ADP
crl-16641	182	4	this	this	DET
crl-16641	182	5	pilot	pilot	NOUN
crl-16641	182	6	study	study	NOUN
crl-16641	182	7	,	,	PUNCT
crl-16641	182	8	particularly	particularly	ADV
crl-16641	182	9	the	the	DET
crl-16641	182	10	increased	increase	VERB
crl-16641	182	11	usage	usage	NOUN
crl-16641	182	12	of	of	ADP
crl-16641	182	13	the	the	DET
crl-16641	182	14	new	new	ADJ
crl-16641	182	15	chat	chat	NOUN
crl-16641	182	16	platform	platform	NOUN
crl-16641	182	17	implemented	implement	VERB
crl-16641	182	18	as	as	ADP
crl-16641	182	19	a	a	DET
crl-16641	182	20	direct	direct	ADJ
crl-16641	182	21	result	result	NOUN
crl-16641	182	22	of	of	ADP
crl-16641	182	23	the	the	DET
crl-16641	182	24	researcher	researcher	NOUN
crl-16641	182	25	’s	’s	PART
crl-16641	182	26	findings	finding	NOUN
crl-16641	182	27	,	,	PUNCT
crl-16641	182	28	indicate	indicate	VERB
crl-16641	182	29	that	that	SCONJ
crl-16641	182	30	journey	journey	NOUN
crl-16641	182	31	mapping	mapping	NOUN
crl-16641	182	32	can	can	AUX
crl-16641	182	33	be	be	AUX
crl-16641	182	34	an	an	DET
crl-16641	182	35	effective	effective	ADJ
crl-16641	182	36	method	method	NOUN
crl-16641	182	37	of	of	ADP
crl-16641	182	38	enhancing	enhance	VERB
crl-16641	182	39	user	user	NOUN
crl-16641	182	40	experience	experience	NOUN
crl-16641	182	41	.	.	PUNCT
crl-16641	183	1	a	a	DET
crl-16641	183	2	limitation	limitation	NOUN
crl-16641	183	3	of	of	ADP
crl-16641	183	4	the	the	DET
crl-16641	183	5	study	study	NOUN
crl-16641	183	6	was	be	AUX
crl-16641	183	7	the	the	DET
crl-16641	183	8	small	small	ADJ
crl-16641	183	9	sample	sample	NOUN
crl-16641	183	10	size	size	NOUN
crl-16641	183	11	of	of	ADP
crl-16641	183	12	participant	participant	ADJ
crl-16641	183	13	interns	intern	NOUN
crl-16641	183	14	.	.	PUNCT
crl-16641	184	1	the	the	DET
crl-16641	184	2	researchers	researcher	NOUN
crl-16641	184	3	have	have	VERB
crl-16641	184	4	secured	secure	VERB
crl-16641	184	5	funds	fund	NOUN
crl-16641	184	6	to	to	PART
crl-16641	184	7	conduct	conduct	VERB
crl-16641	184	8	a	a	DET
crl-16641	184	9	follow	follow	VERB
crl-16641	184	10	-	-	PUNCT
crl-16641	184	11	up	up	ADP
crl-16641	184	12	study	study	NOUN
crl-16641	184	13	to	to	PART
crl-16641	184	14	be	be	AUX
crl-16641	184	15	conducted	conduct	VERB
crl-16641	184	16	in	in	ADP
crl-16641	184	17	autumn	autumn	NOUN
crl-16641	184	18	semester	semester	NOUN
crl-16641	184	19	2016	2016	NUM
crl-16641	184	20	,	,	PUNCT
crl-16641	184	21	with	with	ADP
crl-16641	184	22	a	a	DET
crl-16641	184	23	larger	large	ADJ
crl-16641	184	24	group	group	NOUN
crl-16641	184	25	of	of	ADP
crl-16641	184	26	student	student	NOUN
crl-16641	184	27	participants	participant	NOUN
crl-16641	184	28	that	that	PRON
crl-16641	184	29	focuses	focus	VERB
crl-16641	184	30	specifically	specifically	ADV
crl-16641	184	31	on	on	ADP
crl-16641	184	32	the	the	DET
crl-16641	184	33	library	library	NOUN
crl-16641	184	34	’s	’s	PART
crl-16641	184	35	web	web	NOUN
crl-16641	184	36	presence	presence	NOUN
crl-16641	184	37	.	.	PUNCT
crl-16641	185	1	conclusions	conclusion	NOUN
crl-16641	185	2	the	the	DET
crl-16641	185	3	scope	scope	NOUN
crl-16641	185	4	of	of	ADP
crl-16641	185	5	this	this	DET
crl-16641	185	6	study	study	NOUN
crl-16641	185	7	was	be	AUX
crl-16641	185	8	informative	informative	ADJ
crl-16641	185	9	,	,	PUNCT
crl-16641	185	10	and	and	CCONJ
crl-16641	185	11	the	the	DET
crl-16641	185	12	process	process	NOUN
crl-16641	185	13	guided	guide	VERB
crl-16641	185	14	researchers	researcher	NOUN
crl-16641	185	15	to	to	PART
crl-16641	185	16	make	make	VERB
crl-16641	185	17	recommendations	recommendation	NOUN
crl-16641	185	18	to	to	ADP
crl-16641	185	19	the	the	DET
crl-16641	185	20	appropriate	appropriate	ADJ
crl-16641	185	21	units	unit	NOUN
crl-16641	185	22	and	and	CCONJ
crl-16641	185	23	to	to	ADP
crl-16641	185	24	the	the	DET
crl-16641	185	25	library	library	PROPN
crl-16641	185	26	administration	administration	PROPN
crl-16641	185	27	advisory	advisory	PROPN
crl-16641	185	28	board	board	NOUN
crl-16641	185	29	to	to	PART
crl-16641	185	30	improve	improve	VERB
crl-16641	185	31	the	the	DET
crl-16641	185	32	experience	experience	NOUN
crl-16641	185	33	of	of	ADP
crl-16641	185	34	our	our	PRON
crl-16641	185	35	users	user	NOUN
crl-16641	185	36	.	.	PUNCT
crl-16641	186	1	while	while	SCONJ
crl-16641	186	2	the	the	DET
crl-16641	186	3	findings	finding	NOUN
crl-16641	186	4	were	be	AUX
crl-16641	186	5	completed	complete	VERB
crl-16641	186	6	in	in	ADP
crl-16641	186	7	a	a	DET
crl-16641	186	8	single	single	ADJ
crl-16641	186	9	academic	academic	ADJ
crl-16641	186	10	library	library	NOUN
crl-16641	186	11	with	with	ADP
crl-16641	186	12	a	a	DET
crl-16641	186	13	small	small	ADJ
crl-16641	186	14	sample	sample	NOUN
crl-16641	186	15	size	size	NOUN
crl-16641	186	16	and	and	CCONJ
crl-16641	186	17	are	be	AUX
crl-16641	186	18	not	not	PART
crl-16641	186	19	generalizable	generalizable	ADJ
crl-16641	186	20	,	,	PUNCT
crl-16641	186	21	both	both	CCONJ
crl-16641	186	22	minor	minor	ADJ
crl-16641	186	23	and	and	CCONJ
crl-16641	186	24	more	more	ADV
crl-16641	186	25	involved	involved	ADJ
crl-16641	186	26	changes	change	NOUN
crl-16641	186	27	are	be	AUX
crl-16641	186	28	either	either	ADV
crl-16641	186	29	already	already	ADV
crl-16641	186	30	completed	complete	VERB
crl-16641	186	31	or	or	CCONJ
crl-16641	186	32	were	be	AUX
crl-16641	186	33	set	set	VERB
crl-16641	186	34	into	into	ADP
crl-16641	186	35	motion	motion	NOUN
crl-16641	186	36	to	to	PART
crl-16641	186	37	improve	improve	VERB
crl-16641	186	38	user	user	NOUN
crl-16641	186	39	experience	experience	NOUN
crl-16641	186	40	at	at	ADP
crl-16641	186	41	different	different	ADJ
crl-16641	186	42	checkpoints	checkpoint	NOUN
crl-16641	186	43	.	.	PUNCT
crl-16641	187	1	although	although	SCONJ
crl-16641	187	2	some	some	DET
crl-16641	187	3	units	unit	NOUN
crl-16641	187	4	chose	choose	VERB
crl-16641	187	5	not	not	PART
crl-16641	187	6	to	to	PART
crl-16641	187	7	make	make	VERB
crl-16641	187	8	changes	change	NOUN
crl-16641	187	9	based	base	VERB
crl-16641	187	10	on	on	ADP
crl-16641	187	11	our	our	PRON
crl-16641	187	12	recommendations	recommendation	NOUN
crl-16641	187	13	,	,	PUNCT
crl-16641	187	14	this	this	PRON
crl-16641	187	15	exemplifies	exemplify	VERB
crl-16641	187	16	the	the	DET
crl-16641	187	17	evolutionary	evolutionary	ADJ
crl-16641	187	18	nature	nature	NOUN
crl-16641	187	19	of	of	ADP
crl-16641	187	20	reexamining	reexamine	VERB
crl-16641	187	21	the	the	DET
crl-16641	187	22	library	library	NOUN
crl-16641	187	23	through	through	ADP
crl-16641	187	24	the	the	DET
crl-16641	187	25	user	user	NOUN
crl-16641	187	26	experience	experience	NOUN
crl-16641	187	27	.	.	PUNCT
crl-16641	188	1	this	this	DET
crl-16641	188	2	pilot	pilot	NOUN
crl-16641	188	3	study	study	NOUN
crl-16641	188	4	reinforces	reinforce	VERB
crl-16641	188	5	how	how	SCONJ
crl-16641	188	6	a	a	DET
crl-16641	188	7	journey	journey	NOUN
crl-16641	188	8	-	-	PUNCT
crl-16641	188	9	mapping	mapping	NOUN
crl-16641	188	10	methodology	methodology	NOUN
crl-16641	188	11	can	can	AUX
crl-16641	188	12	inform	inform	VERB
crl-16641	188	13	decision	decision	NOUN
crl-16641	188	14	making	making	NOUN
crl-16641	188	15	with	with	ADP
crl-16641	188	16	the	the	DET
crl-16641	188	17	intention	intention	NOUN
crl-16641	188	18	to	to	PART
crl-16641	188	19	identify	identify	VERB
crl-16641	188	20	and	and	CCONJ
crl-16641	188	21	to	to	PART
crl-16641	188	22	break	break	VERB
crl-16641	188	23	down	down	ADP
crl-16641	188	24	barriers	barrier	NOUN
crl-16641	188	25	for	for	ADP
crl-16641	188	26	users	user	NOUN
crl-16641	188	27	and	and	CCONJ
crl-16641	188	28	improve	improve	VERB
crl-16641	188	29	their	their	PRON
crl-16641	188	30	experience	experience	NOUN
crl-16641	188	31	across	across	ADP
crl-16641	188	32	different	different	ADJ
crl-16641	188	33	units	unit	NOUN
crl-16641	188	34	of	of	ADP
crl-16641	188	35	the	the	DET
crl-16641	188	36	library	library	NOUN
crl-16641	188	37	.	.	PUNCT
crl-16641	189	1	journey	journey	NOUN
crl-16641	189	2	mapping	map	VERB
crl-16641	189	3	the	the	DET
crl-16641	189	4	user	user	NOUN
crl-16641	189	5	experience	experience	NOUN
crl-16641	189	6	471	471	NUM
crl-16641	189	7	further	further	ADJ
crl-16641	189	8	research	research	NOUN
crl-16641	189	9	most	most	ADV
crl-16641	189	10	importantly	importantly	ADV
crl-16641	189	11	,	,	PUNCT
crl-16641	189	12	the	the	DET
crl-16641	189	13	researchers	researcher	NOUN
crl-16641	189	14	encourage	encourage	VERB
crl-16641	189	15	other	other	ADJ
crl-16641	189	16	librarians	librarian	NOUN
crl-16641	189	17	to	to	PART
crl-16641	189	18	replicate	replicate	VERB
crl-16641	189	19	the	the	DET
crl-16641	189	20	journeymapping	journeymapping	NOUN
crl-16641	189	21	methodology	methodology	NOUN
crl-16641	189	22	in	in	ADP
crl-16641	189	23	their	their	PRON
crl-16641	189	24	own	own	ADJ
crl-16641	189	25	institutions	institution	NOUN
crl-16641	189	26	.	.	PUNCT
crl-16641	190	1	based	base	VERB
crl-16641	190	2	on	on	ADP
crl-16641	190	3	the	the	DET
crl-16641	190	4	findings	finding	NOUN
crl-16641	190	5	of	of	ADP
crl-16641	190	6	this	this	DET
crl-16641	190	7	study	study	NOUN
crl-16641	190	8	,	,	PUNCT
crl-16641	190	9	further	far	ADV
crl-16641	190	10	journey	journey	NOUN
crl-16641	190	11	-	-	PUNCT
crl-16641	190	12	mapping	mapping	NOUN
crl-16641	190	13	research	research	NOUN
crl-16641	190	14	could	could	AUX
crl-16641	190	15	focus	focus	VERB
crl-16641	190	16	on	on	ADP
crl-16641	190	17	specific	specific	ADJ
crl-16641	190	18	identified	identify	VERB
crl-16641	190	19	checkpoints	checkpoint	NOUN
crl-16641	190	20	in	in	ADP
crl-16641	190	21	greater	great	ADJ
crl-16641	190	22	depth	depth	NOUN
crl-16641	190	23	;	;	PUNCT
crl-16641	190	24	a	a	DET
crl-16641	190	25	journey	journey	NOUN
crl-16641	190	26	-	-	PUNCT
crl-16641	190	27	mapping	mapping	NOUN
crl-16641	190	28	study	study	NOUN
crl-16641	190	29	of	of	ADP
crl-16641	190	30	the	the	DET
crl-16641	190	31	library	library	NOUN
crl-16641	190	32	’s	’s	PART
crl-16641	190	33	web	web	NOUN
crl-16641	190	34	presence	presence	NOUN
crl-16641	190	35	is	be	AUX
crl-16641	190	36	being	be	AUX
crl-16641	190	37	designed	design	VERB
crl-16641	190	38	at	at	ADP
crl-16641	190	39	this	this	DET
crl-16641	190	40	time	time	NOUN
crl-16641	190	41	.	.	PUNCT
crl-16641	191	1	other	other	ADJ
crl-16641	191	2	studies	study	NOUN
crl-16641	191	3	could	could	AUX
crl-16641	191	4	recruit	recruit	VERB
crl-16641	191	5	more	more	ADJ
crl-16641	191	6	students	student	NOUN
crl-16641	191	7	from	from	ADP
crl-16641	191	8	a	a	DET
crl-16641	191	9	wider	wide	ADJ
crl-16641	191	10	range	range	NOUN
crl-16641	191	11	of	of	ADP
crl-16641	191	12	prior	prior	ADJ
crl-16641	191	13	library	library	ADJ
crl-16641	191	14	expertise	expertise	NOUN
crl-16641	191	15	to	to	PART
crl-16641	191	16	complete	complete	VERB
crl-16641	191	17	scenarios	scenario	NOUN
crl-16641	191	18	by	by	ADP
crl-16641	191	19	offering	offer	VERB
crl-16641	191	20	incentives	incentive	NOUN
crl-16641	191	21	and/or	and/or	CCONJ
crl-16641	191	22	limiting	limit	VERB
crl-16641	191	23	the	the	DET
crl-16641	191	24	amount	amount	NOUN
crl-16641	191	25	of	of	ADP
crl-16641	191	26	work	work	NOUN
crl-16641	191	27	required	require	VERB
crl-16641	191	28	of	of	ADP
crl-16641	191	29	a	a	DET
crl-16641	191	30	participant	participant	NOUN
crl-16641	191	31	.	.	PUNCT
crl-16641	192	1	another	another	DET
crl-16641	192	2	interesting	interesting	ADJ
crl-16641	192	3	aspect	aspect	NOUN
crl-16641	192	4	would	would	AUX
crl-16641	192	5	be	be	AUX
crl-16641	192	6	to	to	PART
crl-16641	192	7	compare	compare	VERB
crl-16641	192	8	journey	journey	NOUN
crl-16641	192	9	-	-	PUNCT
crl-16641	192	10	mapping	mapping	NOUN
crl-16641	192	11	scenarios	scenario	NOUN
crl-16641	192	12	between	between	ADP
crl-16641	192	13	first	first	ADJ
crl-16641	192	14	-	-	PUNCT
crl-16641	192	15	year	year	NOUN
crl-16641	192	16	and	and	CCONJ
crl-16641	192	17	upper	upper	ADJ
crl-16641	192	18	-	-	PUNCT
crl-16641	192	19	division	division	NOUN
crl-16641	192	20	students	student	NOUN
crl-16641	192	21	.	.	PUNCT
crl-16641	193	1	an	an	DET
crl-16641	193	2	iterative	iterative	NOUN
crl-16641	193	3	approach	approach	NOUN
crl-16641	193	4	to	to	ADP
crl-16641	193	5	this	this	DET
crl-16641	193	6	model	model	NOUN
crl-16641	193	7	could	could	AUX
crl-16641	193	8	inform	inform	VERB
crl-16641	193	9	researchers	researcher	NOUN
crl-16641	193	10	of	of	ADP
crl-16641	193	11	persistent	persistent	ADJ
crl-16641	193	12	pain	pain	NOUN
crl-16641	193	13	points	point	NOUN
crl-16641	193	14	as	as	ADV
crl-16641	193	15	well	well	ADV
crl-16641	193	16	as	as	ADP
crl-16641	193	17	service	service	NOUN
crl-16641	193	18	improvements	improvement	NOUN
crl-16641	193	19	after	after	ADP
crl-16641	193	20	each	each	DET
crl-16641	193	21	cycle	cycle	NOUN
crl-16641	193	22	of	of	ADP
crl-16641	193	23	study	study	NOUN
crl-16641	193	24	,	,	PUNCT
crl-16641	193	25	recommendations	recommendation	NOUN
crl-16641	193	26	,	,	PUNCT
crl-16641	193	27	and	and	CCONJ
crl-16641	193	28	new	new	ADJ
crl-16641	193	29	implementations	implementation	NOUN
crl-16641	193	30	.	.	PUNCT
crl-16641	194	1	notes	note	VERB
crl-16641	194	2	1	1	NUM
crl-16641	194	3	.	.	PUNCT
crl-16641	194	4	judith	judith	PROPN
crl-16641	194	5	andrews	andrews	PROPN
crl-16641	194	6	and	and	CCONJ
crl-16641	194	7	eleanor	eleanor	PROPN
crl-16641	194	8	eade	eade	PROPN
crl-16641	194	9	,	,	PUNCT
crl-16641	194	10	“	"	PUNCT
crl-16641	194	11	listening	listen	VERB
crl-16641	194	12	to	to	ADP
crl-16641	194	13	students	student	NOUN
crl-16641	194	14	:	:	PUNCT
crl-16641	194	15	customer	customer	NOUN
crl-16641	194	16	journey	journey	NOUN
crl-16641	194	17	mapping	mapping	NOUN
crl-16641	194	18	at	at	ADP
crl-16641	194	19	birmingham	birmingham	PROPN
crl-16641	194	20	city	city	PROPN
crl-16641	194	21	university	university	PROPN
crl-16641	194	22	library	library	NOUN
crl-16641	194	23	and	and	CCONJ
crl-16641	194	24	learning	learn	VERB
crl-16641	194	25	resources	resource	NOUN
crl-16641	194	26	,	,	PUNCT
crl-16641	194	27	”	"	PUNCT
crl-16641	194	28	new	new	ADJ
crl-16641	194	29	review	review	NOUN
crl-16641	194	30	of	of	ADP
crl-16641	194	31	academic	academic	ADJ
crl-16641	194	32	librarianship	librarianship	NOUN
crl-16641	194	33	19	19	NUM
crl-16641	194	34	,	,	PUNCT
crl-16641	194	35	no	no	INTJ
crl-16641	194	36	.	.	NOUN
crl-16641	194	37	2	2	NUM
crl-16641	194	38	(	(	PUNCT
crl-16641	194	39	2014	2014	NUM
crl-16641	194	40	):	):	PUNCT
crl-16641	194	41	161–77	161–77	NUM
crl-16641	194	42	.	.	NOUN
crl-16641	195	1	2	2	NUM
crl-16641	195	2	.	.	PROPN
crl-16641	195	3	amy	amy	PROPN
crl-16641	195	4	l.	l.	PROPN
crl-16641	195	5	ostrom	ostrom	PROPN
crl-16641	195	6	,	,	PUNCT
crl-16641	195	7	mary	mary	PROPN
crl-16641	195	8	jo	jo	PROPN
crl-16641	195	9	bitner	bitner	PROPN
crl-16641	195	10	,	,	PUNCT
crl-16641	195	11	and	and	CCONJ
crl-16641	195	12	kevin	kevin	PROPN
crl-16641	195	13	a.	a.	PROPN
crl-16641	195	14	burkhard	burkhard	PROPN
crl-16641	195	15	,	,	PUNCT
crl-16641	195	16	“	"	PUNCT
crl-16641	195	17	leveraging	leverage	VERB
crl-16641	195	18	service	service	NOUN
crl-16641	195	19	blueprinting	blueprint	VERB
crl-16641	195	20	to	to	PART
crl-16641	195	21	rethink	rethink	VERB
crl-16641	195	22	higher	high	ADJ
crl-16641	195	23	education	education	NOUN
crl-16641	195	24	,	,	PUNCT
crl-16641	195	25	”	"	PUNCT
crl-16641	195	26	center	center	NOUN
crl-16641	195	27	for	for	ADP
crl-16641	195	28	american	american	ADJ
crl-16641	195	29	progress	progress	NOUN
crl-16641	195	30	(	(	PUNCT
crl-16641	195	31	2011	2011	NUM
crl-16641	195	32	):	):	PUNCT
crl-16641	195	33	1–69	1–69	PROPN
crl-16641	195	34	.	.	PUNCT
crl-16641	196	1	3	3	NUM
crl-16641	196	2	.	.	X
crl-16641	196	3	johanna	johanna	PROPN
crl-16641	196	4	i.	i.	PROPN
crl-16641	196	5	westbrook	westbrook	PROPN
crl-16641	196	6	,	,	PUNCT
crl-16641	196	7	enrico	enrico	PROPN
crl-16641	196	8	w.	w.	PROPN
crl-16641	196	9	coiera	coiera	PROPN
crl-16641	196	10	,	,	PUNCT
crl-16641	196	11	a.	a.	PROPN
crl-16641	196	12	sophie	sophie	PROPN
crl-16641	196	13	gosling	gosling	PROPN
crl-16641	196	14	,	,	PUNCT
crl-16641	196	15	and	and	CCONJ
crl-16641	196	16	jeffrey	jeffrey	PROPN
crl-16641	196	17	braithwaite	braithwaite	PROPN
crl-16641	196	18	,	,	PUNCT
crl-16641	196	19	“	"	PUNCT
crl-16641	196	20	critical	critical	ADJ
crl-16641	196	21	incidents	incident	NOUN
crl-16641	196	22	and	and	CCONJ
crl-16641	196	23	journey	journey	NOUN
crl-16641	196	24	mapping	mapping	NOUN
crl-16641	196	25	as	as	ADP
crl-16641	196	26	techniques	technique	NOUN
crl-16641	196	27	to	to	PART
crl-16641	196	28	evaluate	evaluate	VERB
crl-16641	196	29	the	the	DET
crl-16641	196	30	impact	impact	NOUN
crl-16641	196	31	of	of	ADP
crl-16641	196	32	online	online	ADJ
crl-16641	196	33	evidence	evidence	NOUN
crl-16641	196	34	retrieval	retrieval	NOUN
crl-16641	196	35	systems	system	NOUN
crl-16641	196	36	on	on	ADP
crl-16641	196	37	health	health	NOUN
crl-16641	196	38	care	care	NOUN
crl-16641	196	39	delivery	delivery	NOUN
crl-16641	196	40	and	and	CCONJ
crl-16641	196	41	patient	patient	ADJ
crl-16641	196	42	outcomes	outcome	NOUN
crl-16641	196	43	,	,	PUNCT
crl-16641	196	44	”	"	PUNCT
crl-16641	196	45	international	international	ADJ
crl-16641	196	46	journal	journal	NOUN
crl-16641	196	47	of	of	ADP
crl-16641	196	48	medical	medical	ADJ
crl-16641	196	49	informatics	informatic	NOUN
crl-16641	196	50	76	76	NUM
crl-16641	196	51	,	,	PUNCT
crl-16641	196	52	no	no	INTJ
crl-16641	196	53	.	.	NOUN
crl-16641	196	54	2/3	2/3	NUM
crl-16641	196	55	(	(	PUNCT
crl-16641	196	56	2007	2007	NUM
crl-16641	196	57	):	):	PUNCT
crl-16641	196	58	234–45	234–45	NOUN
crl-16641	196	59	.	.	X
crl-16641	197	1	4	4	X
crl-16641	197	2	.	.	X
crl-16641	197	3	g.l	g.l	PROPN
crl-16641	197	4	.	.	PROPN
crl-16641	197	5	shostack	shostack	NOUN
crl-16641	197	6	,	,	PUNCT
crl-16641	197	7	“	"	PUNCT
crl-16641	197	8	understanding	understand	VERB
crl-16641	197	9	services	service	NOUN
crl-16641	197	10	through	through	ADP
crl-16641	197	11	blueprinting	blueprint	VERB
crl-16641	197	12	,	,	PUNCT
crl-16641	197	13	”	"	PUNCT
crl-16641	197	14	advances	advance	NOUN
crl-16641	197	15	in	in	ADP
crl-16641	197	16	services	service	NOUN
crl-16641	197	17	marketing	marketing	NOUN
crl-16641	197	18	and	and	CCONJ
crl-16641	197	19	management	management	NOUN
crl-16641	197	20	1	1	NUM
crl-16641	197	21	(	(	PUNCT
crl-16641	197	22	1984	1984	NUM
crl-16641	197	23	):	):	PUNCT
crl-16641	197	24	6–23	6–23	PROPN
crl-16641	197	25	.	.	NOUN
crl-16641	198	1	5	5	NUM
crl-16641	198	2	.	.	X
crl-16641	198	3	ostrom	ostrom	ADJ
crl-16641	198	4	,	,	PUNCT
crl-16641	198	5	bitner	bitner	NOUN
crl-16641	198	6	,	,	PUNCT
crl-16641	198	7	and	and	CCONJ
crl-16641	198	8	burkhard	burkhard	ADV
crl-16641	198	9	,	,	PUNCT
crl-16641	198	10	“	"	PUNCT
crl-16641	198	11	leveraging	leverage	VERB
crl-16641	198	12	service	service	NOUN
crl-16641	198	13	blueprinting	blueprinting	NOUN
crl-16641	198	14	,	,	PUNCT
crl-16641	198	15	”	"	PUNCT
crl-16641	198	16	2	2	NUM
crl-16641	198	17	.	.	NOUN
crl-16641	198	18	6	6	NUM
crl-16641	198	19	.	.	PUNCT
crl-16641	199	1	joe	joe	PROPN
crl-16641	199	2	marquez	marquez	PROPN
crl-16641	199	3	and	and	CCONJ
crl-16641	199	4	annie	annie	PROPN
crl-16641	199	5	downey	downey	PROPN
crl-16641	199	6	,	,	PUNCT
crl-16641	199	7	“	"	PUNCT
crl-16641	199	8	service	service	NOUN
crl-16641	199	9	design	design	NOUN
crl-16641	199	10	:	:	PUNCT
crl-16641	199	11	an	an	DET
crl-16641	199	12	introduction	introduction	NOUN
crl-16641	199	13	to	to	ADP
crl-16641	199	14	a	a	DET
crl-16641	199	15	holistic	holistic	ADJ
crl-16641	199	16	assessment	assessment	NOUN
crl-16641	199	17	methodology	methodology	NOUN
crl-16641	199	18	of	of	ADP
crl-16641	199	19	library	library	NOUN
crl-16641	199	20	services	service	NOUN
crl-16641	199	21	,	,	PUNCT
crl-16641	199	22	”	"	PUNCT
crl-16641	199	23	weave	weave	NOUN
crl-16641	199	24	:	:	PUNCT
crl-16641	199	25	journal	journal	NOUN
crl-16641	199	26	of	of	ADP
crl-16641	199	27	library	library	PROPN
crl-16641	199	28	user	user	NOUN
crl-16641	199	29	experience	experience	PROPN
crl-16641	199	30	1	1	NUM
crl-16641	199	31	,	,	PUNCT
crl-16641	199	32	no	no	INTJ
crl-16641	199	33	.	.	NOUN
crl-16641	199	34	2	2	NUM
crl-16641	199	35	(	(	PUNCT
crl-16641	199	36	2015	2015	NUM
crl-16641	199	37	)	)	PUNCT
crl-16641	199	38	.	.	PUNCT
crl-16641	200	1	7	7	X
crl-16641	200	2	.	.	X
crl-16641	200	3	andrews	andrews	PROPN
crl-16641	200	4	and	and	CCONJ
crl-16641	200	5	eade	eade	VERB
crl-16641	200	6	,	,	PUNCT
crl-16641	200	7	“	"	PUNCT
crl-16641	200	8	listening	listen	VERB
crl-16641	200	9	to	to	ADP
crl-16641	200	10	students	student	NOUN
crl-16641	200	11	,	,	PUNCT
crl-16641	200	12	”	"	PUNCT
crl-16641	200	13	162	162	NUM
crl-16641	200	14	.	.	NOUN
crl-16641	200	15	8	8	NUM
crl-16641	200	16	.	.	PUNCT
crl-16641	200	17	steven	steven	PROPN
crl-16641	200	18	bell	bell	PROPN
crl-16641	200	19	,	,	PUNCT
crl-16641	200	20	“	"	PUNCT
crl-16641	200	21	blueprinting	blueprint	VERB
crl-16641	200	22	for	for	ADP
crl-16641	200	23	better	well	ADJ
crl-16641	200	24	library	library	NOUN
crl-16641	200	25	customer	customer	NOUN
crl-16641	200	26	service	service	NOUN
crl-16641	200	27	|	|	ADV
crl-16641	200	28	from	from	ADP
crl-16641	200	29	the	the	DET
crl-16641	200	30	bell	bell	PROPN
crl-16641	200	31	tower	tower	NOUN
crl-16641	200	32	,	,	PUNCT
crl-16641	200	33	”	"	PUNCT
crl-16641	200	34	library	library	NOUN
crl-16641	200	35	journal	journal	PROPN
crl-16641	200	36	academic	academic	PROPN
crl-16641	200	37	newswire	newswire	NOUN
crl-16641	200	38	(	(	PUNCT
crl-16641	200	39	e	e	NOUN
crl-16641	200	40	-	-	NOUN
crl-16641	200	41	newsletter	newsletter	NOUN
crl-16641	200	42	)	)	PUNCT
crl-16641	200	43	,	,	PUNCT
crl-16641	200	44	june	june	PROPN
crl-16641	200	45	14	14	NUM
crl-16641	200	46	,	,	PUNCT
crl-16641	200	47	2012	2012	NUM
crl-16641	200	48	,	,	PUNCT
crl-16641	200	49	http://lj.libraryjournal.com/2012/06/	http://lj.libraryjournal.com/2012/06/	NOUN
crl-16641	200	50	opinion	opinion	NOUN
crl-16641	200	51	/	/	SYM
crl-16641	200	52	steven	steven	NOUN
crl-16641	200	53	-	-	PUNCT
crl-16641	200	54	bell	bell	NOUN
crl-16641	200	55	/	/	SYM
crl-16641	200	56	blueprinting	blueprinting	NOUN
crl-16641	200	57	-	-	PUNCT
crl-16641	200	58	for	for	ADP
crl-16641	200	59	-	-	PUNCT
crl-16641	200	60	better	well	ADJ
crl-16641	200	61	-	-	PUNCT
crl-16641	200	62	library	library	NOUN
crl-16641	200	63	-	-	PUNCT
crl-16641	200	64	customer	customer	NOUN
crl-16641	200	65	-	-	PUNCT
crl-16641	200	66	service	service	NOUN
crl-16641	200	67	-	-	PUNCT
crl-16641	200	68	from	from	ADP
crl-16641	200	69	-	-	PUNCT
crl-16641	200	70	the	the	DET
crl-16641	200	71	-	-	PUNCT
crl-16641	200	72	bell	bell	NOUN
crl-16641	200	73	-	-	PUNCT
crl-16641	200	74	tower/.	tower/.	PROPN
crl-16641	200	75	9	9	NUM
crl-16641	200	76	.	.	PUNCT
crl-16641	200	77	steven	steven	PROPN
crl-16641	200	78	bell	bell	PROPN
crl-16641	200	79	,	,	PUNCT
crl-16641	200	80	“	"	PUNCT
crl-16641	200	81	transforming	transform	VERB
crl-16641	200	82	the	the	DET
crl-16641	200	83	library	library	NOUN
crl-16641	200	84	starts	start	VERB
crl-16641	200	85	with	with	ADP
crl-16641	200	86	mapping	map	VERB
crl-16641	200	87	the	the	DET
crl-16641	200	88	journey	journey	NOUN
crl-16641	200	89	”	"	PUNCT
crl-16641	200	90	(	(	PUNCT
crl-16641	200	91	keynote	keynote	NOUN
crl-16641	200	92	speech	speech	NOUN
crl-16641	200	93	presented	present	VERB
crl-16641	200	94	at	at	ADP
crl-16641	200	95	the	the	DET
crl-16641	200	96	american	american	PROPN
crl-16641	200	97	library	library	PROPN
crl-16641	200	98	association	association	PROPN
crl-16641	200	99	virtual	virtual	ADJ
crl-16641	200	100	conference	conference	NOUN
crl-16641	200	101	,	,	PUNCT
crl-16641	200	102	july	july	PROPN
crl-16641	200	103	25	25	NUM
crl-16641	200	104	,	,	PUNCT
crl-16641	200	105	2013	2013	NUM
crl-16641	200	106	)	)	PUNCT
crl-16641	200	107	.	.	PUNCT
crl-16641	201	1	10	10	NUM
crl-16641	201	2	.	.	X
crl-16641	201	3	cassi	cassi	PROPN
crl-16641	201	4	pretlow	pretlow	PROPN
crl-16641	201	5	and	and	CCONJ
crl-16641	201	6	karen	karen	PROPN
crl-16641	201	7	sobel	sobel	PROPN
crl-16641	201	8	,	,	PUNCT
crl-16641	201	9	“	"	PUNCT
crl-16641	201	10	rethinking	rethink	VERB
crl-16641	201	11	library	library	ADJ
crl-16641	201	12	service	service	NOUN
crl-16641	201	13	:	:	PUNCT
crl-16641	201	14	improving	improve	VERB
crl-16641	201	15	the	the	DET
crl-16641	201	16	user	user	NOUN
crl-16641	201	17	experience	experience	NOUN
crl-16641	201	18	with	with	ADP
crl-16641	201	19	service	service	NOUN
crl-16641	201	20	blueprinting	blueprinting	NOUN
crl-16641	201	21	,	,	PUNCT
crl-16641	201	22	”	"	PUNCT
crl-16641	201	23	public	public	ADJ
crl-16641	201	24	services	service	NOUN
crl-16641	201	25	quarterly	quarterly	ADV
crl-16641	201	26	11	11	NUM
crl-16641	201	27	,	,	PUNCT
crl-16641	201	28	no	no	INTJ
crl-16641	201	29	.	.	NOUN
crl-16641	201	30	1	1	NUM
crl-16641	201	31	(	(	PUNCT
crl-16641	201	32	2015	2015	NUM
crl-16641	201	33	):	):	PUNCT
crl-16641	201	34	1–12	1–12	NOUN
crl-16641	201	35	.	.	PUNCT
crl-16641	202	1	11	11	NUM
crl-16641	202	2	.	.	X
crl-16641	203	1	ibid	ibid	NOUN
crl-16641	203	2	.	.	PUNCT
crl-16641	204	1	,	,	PUNCT
crl-16641	204	2	11	11	NUM
crl-16641	204	3	.	.	X
crl-16641	204	4	12	12	NUM
crl-16641	204	5	.	.	PUNCT
crl-16641	205	1	andrews	andrews	PROPN
crl-16641	205	2	and	and	CCONJ
crl-16641	205	3	eade	eade	VERB
crl-16641	205	4	,	,	PUNCT
crl-16641	205	5	“	"	PUNCT
crl-16641	205	6	listening	listen	VERB
crl-16641	205	7	to	to	ADP
crl-16641	205	8	students	student	NOUN
crl-16641	205	9	,	,	PUNCT
crl-16641	205	10	”	"	PUNCT
crl-16641	205	11	167	167	NUM
crl-16641	205	12	.	.	PUNCT
crl-16641	205	13	13	13	NUM
crl-16641	205	14	.	.	PUNCT
crl-16641	206	1	aaron	aaron	PROPN
crl-16641	206	2	schmidt	schmidt	PROPN
crl-16641	206	3	and	and	CCONJ
crl-16641	206	4	amanda	amanda	PROPN
crl-16641	206	5	etches	etche	NOUN
crl-16641	206	6	,	,	PUNCT
crl-16641	206	7	useful	useful	ADJ
crl-16641	206	8	,	,	PUNCT
crl-16641	206	9	usable	usable	ADJ
crl-16641	206	10	,	,	PUNCT
crl-16641	206	11	desirable	desirable	ADJ
crl-16641	206	12	:	:	PUNCT
crl-16641	206	13	applying	apply	VERB
crl-16641	206	14	user	user	NOUN
crl-16641	206	15	experience	experience	NOUN
crl-16641	206	16	design	design	NOUN
crl-16641	206	17	to	to	ADP
crl-16641	206	18	your	your	PRON
crl-16641	206	19	library	library	NOUN
crl-16641	206	20	(	(	PUNCT
crl-16641	206	21	chicago	chicago	PROPN
crl-16641	206	22	:	:	PUNCT
crl-16641	206	23	american	american	PROPN
crl-16641	206	24	library	library	PROPN
crl-16641	206	25	association	association	PROPN
crl-16641	206	26	,	,	PUNCT
crl-16641	206	27	2014	2014	NUM
crl-16641	206	28	)	)	PUNCT
crl-16641	206	29	,	,	PUNCT
crl-16641	206	30	168	168	NUM
crl-16641	206	31	.	.	PUNCT
crl-16641	206	32	14	14	NUM
crl-16641	206	33	.	.	PUNCT
crl-16641	206	34	ibid	ibid	NOUN
crl-16641	206	35	.	.	PUNCT
crl-16641	207	1	_	_	DET
crl-16641	207	2	goback	goback	NOUN