id	sid	tid	token	lemma	pos
crl-23611	1	1	925	925	NUM
crl-23611	1	2	dissatisfaction	dissatisfaction	NOUN
crl-23611	1	3	in	in	ADP
crl-23611	1	4	chat	chat	NOUN
crl-23611	1	5	reference	reference	NOUN
crl-23611	1	6	users	user	NOUN
crl-23611	1	7	:	:	PUNCT
crl-23611	1	8	a	a	DET
crl-23611	1	9	transcript	transcript	NOUN
crl-23611	1	10	analysis	analysis	NOUN
crl-23611	1	11	study	study	NOUN
crl-23611	1	12	judith	judith	PROPN
crl-23611	1	13	logan	logan	PROPN
crl-23611	1	14	,	,	PUNCT
crl-23611	1	15	kathryn	kathryn	PROPN
crl-23611	1	16	barrett	barrett	PROPN
crl-23611	1	17	,	,	PUNCT
crl-23611	1	18	and	and	CCONJ
crl-23611	1	19	sabina	sabina	PROPN
crl-23611	1	20	pagotto	pagotto	PROPN
crl-23611	1	21	*	*	PROPN
crl-23611	1	22	this	this	DET
crl-23611	1	23	study	study	NOUN
crl-23611	1	24	aims	aim	VERB
crl-23611	1	25	to	to	PART
crl-23611	1	26	identify	identify	VERB
crl-23611	1	27	factors	factor	NOUN
crl-23611	1	28	and	and	CCONJ
crl-23611	1	29	behaviors	behavior	NOUN
crl-23611	1	30	associated	associate	VERB
crl-23611	1	31	with	with	ADP
crl-23611	1	32	user	user	NOUN
crl-23611	1	33	dissatisfaction	dissatisfaction	NOUN
crl-23611	1	34	with	with	ADP
crl-23611	1	35	a	a	DET
crl-23611	1	36	chat	chat	NOUN
crl-23611	1	37	reference	reference	NOUN
crl-23611	1	38	interaction	interaction	NOUN
crl-23611	1	39	to	to	PART
crl-23611	1	40	provide	provide	VERB
crl-23611	1	41	chat	chat	NOUN
crl-23611	1	42	operators	operator	NOUN
crl-23611	1	43	with	with	ADP
crl-23611	1	44	suggestions	suggestion	NOUN
crl-23611	1	45	of	of	ADP
crl-23611	1	46	behaviors	behavior	NOUN
crl-23611	1	47	to	to	PART
crl-23611	1	48	avoid	avoid	VERB
crl-23611	1	49	.	.	PUNCT
crl-23611	2	1	the	the	DET
crl-23611	2	2	researchers	researcher	NOUN
crl-23611	2	3	examined	examine	VERB
crl-23611	2	4	473	473	NUM
crl-23611	2	5	transcripts	transcript	NOUN
crl-23611	2	6	from	from	ADP
crl-23611	2	7	an	an	DET
crl-23611	2	8	academic	academic	ADJ
crl-23611	2	9	chat	chat	NOUN
crl-23611	2	10	reference	reference	NOUN
crl-23611	2	11	consortium	consortium	NOUN
crl-23611	2	12	from	from	ADP
crl-23611	2	13	june	june	PROPN
crl-23611	2	14	to	to	ADP
crl-23611	2	15	december	december	PROPN
crl-23611	2	16	2016	2016	NUM
crl-23611	2	17	.	.	PUNCT
crl-23611	3	1	transcripts	transcript	NOUN
crl-23611	3	2	were	be	AUX
crl-23611	3	3	coded	code	VERB
crl-23611	3	4	for	for	ADP
crl-23611	3	5	13	13	NUM
crl-23611	3	6	behaviors	behavior	NOUN
crl-23611	3	7	that	that	PRON
crl-23611	3	8	were	be	AUX
crl-23611	3	9	then	then	ADV
crl-23611	3	10	statistically	statistically	ADV
crl-23611	3	11	analyzed	analyze	VERB
crl-23611	3	12	with	with	ADP
crl-23611	3	13	exit	exit	NOUN
crl-23611	3	14	survey	survey	NOUN
crl-23611	3	15	ratings	rating	NOUN
crl-23611	3	16	.	.	PUNCT
crl-23611	4	1	when	when	SCONJ
crl-23611	4	2	present	present	ADJ
crl-23611	4	3	in	in	ADP
crl-23611	4	4	the	the	DET
crl-23611	4	5	chat	chat	NOUN
crl-23611	4	6	,	,	PUNCT
crl-23611	4	7	three	three	NUM
crl-23611	4	8	behaviors	behavior	NOUN
crl-23611	4	9	explained	explain	VERB
crl-23611	4	10	user	user	NOUN
crl-23611	4	11	dissatisfaction	dissatisfaction	NOUN
crl-23611	4	12	:	:	PUNCT
crl-23611	5	1	clarification	clarification	NOUN
crl-23611	5	2	,	,	PUNCT
crl-23611	5	3	transfers	transfer	NOUN
crl-23611	5	4	,	,	PUNCT
crl-23611	5	5	and	and	CCONJ
crl-23611	5	6	referrals	referral	NOUN
crl-23611	5	7	.	.	PUNCT
crl-23611	6	1	the	the	DET
crl-23611	6	2	absence	absence	NOUN
crl-23611	6	3	of	of	ADP
crl-23611	6	4	three	three	NUM
crl-23611	6	5	more	more	ADJ
crl-23611	6	6	behaviors	behavior	NOUN
crl-23611	6	7	also	also	ADV
crl-23611	6	8	explained	explain	VERB
crl-23611	6	9	dissatisfaction	dissatisfaction	NOUN
crl-23611	6	10	:	:	PUNCT
crl-23611	6	11	ending	end	VERB
crl-23611	6	12	the	the	DET
crl-23611	6	13	chat	chat	NOUN
crl-23611	6	14	mutually	mutually	ADV
crl-23611	6	15	;	;	PUNCT
crl-23611	6	16	maintaining	maintain	VERB
crl-23611	6	17	a	a	DET
crl-23611	6	18	professional	professional	ADJ
crl-23611	6	19	tone	tone	NOUN
crl-23611	6	20	;	;	PUNCT
crl-23611	6	21	and	and	CCONJ
crl-23611	6	22	displaying	display	VERB
crl-23611	6	23	interest	interest	NOUN
crl-23611	6	24	or	or	CCONJ
crl-23611	6	25	empathy	empathy	NOUN
crl-23611	6	26	.	.	PUNCT
crl-23611	7	1	introduction	introduction	NOUN
crl-23611	7	2	any	any	DET
crl-23611	7	3	library	library	NOUN
crl-23611	7	4	staff	staff	NOUN
crl-23611	7	5	member	member	NOUN
crl-23611	7	6	who	who	PRON
crl-23611	7	7	has	have	AUX
crl-23611	7	8	ever	ever	ADV
crl-23611	7	9	answered	answer	VERB
crl-23611	7	10	online	online	ADJ
crl-23611	7	11	reference	reference	NOUN
crl-23611	7	12	questions	question	NOUN
crl-23611	7	13	over	over	ADP
crl-23611	7	14	chat	chat	PROPN
crl-23611	7	15	knows	know	VERB
crl-23611	7	16	that	that	SCONJ
crl-23611	7	17	,	,	PUNCT
crl-23611	7	18	sadly	sadly	ADV
crl-23611	7	19	,	,	PUNCT
crl-23611	7	20	not	not	PART
crl-23611	7	21	all	all	DET
crl-23611	7	22	interactions	interaction	NOUN
crl-23611	7	23	are	be	AUX
crl-23611	7	24	positive	positive	ADJ
crl-23611	7	25	.	.	PUNCT
crl-23611	8	1	sometimes	sometimes	ADV
crl-23611	8	2	a	a	DET
crl-23611	8	3	user	user	NOUN
crl-23611	8	4	arrives	arrive	VERB
crl-23611	8	5	at	at	ADP
crl-23611	8	6	the	the	DET
crl-23611	8	7	chat	chat	NOUN
crl-23611	8	8	after	after	ADP
crl-23611	8	9	spending	spend	VERB
crl-23611	8	10	several	several	ADJ
crl-23611	8	11	frustrating	frustrating	ADJ
crl-23611	8	12	hours	hour	NOUN
crl-23611	8	13	trying	try	VERB
crl-23611	8	14	to	to	PART
crl-23611	8	15	find	find	VERB
crl-23611	8	16	articles	article	NOUN
crl-23611	8	17	for	for	ADP
crl-23611	8	18	their	their	PRON
crl-23611	8	19	paper	paper	NOUN
crl-23611	8	20	.	.	PUNCT
crl-23611	9	1	or	or	CCONJ
crl-23611	9	2	they	they	PRON
crl-23611	9	3	might	might	AUX
crl-23611	9	4	resent	resent	VERB
crl-23611	9	5	“	"	PUNCT
crl-23611	9	6	wasting	waste	VERB
crl-23611	9	7	”	"	PUNCT
crl-23611	9	8	time	time	NOUN
crl-23611	9	9	getting	get	VERB
crl-23611	9	10	help	help	NOUN
crl-23611	9	11	from	from	ADP
crl-23611	9	12	the	the	DET
crl-23611	9	13	library	library	NOUN
crl-23611	9	14	when	when	SCONJ
crl-23611	9	15	the	the	DET
crl-23611	9	16	link	link	NOUN
crl-23611	9	17	resolver	resolver	NOUN
crl-23611	9	18	should	should	AUX
crl-23611	9	19	work	work	VERB
crl-23611	9	20	seamlessly	seamlessly	ADV
crl-23611	9	21	.	.	PUNCT
crl-23611	10	1	if	if	SCONJ
crl-23611	10	2	we	we	PRON
crl-23611	10	3	are	be	AUX
crl-23611	10	4	honest	honest	ADJ
crl-23611	10	5	,	,	PUNCT
crl-23611	10	6	there	there	PRON
crl-23611	10	7	are	be	VERB
crl-23611	10	8	times	time	NOUN
crl-23611	10	9	when	when	SCONJ
crl-23611	10	10	we	we	PRON
crl-23611	10	11	are	be	AUX
crl-23611	10	12	not	not	PART
crl-23611	10	13	at	at	ADP
crl-23611	10	14	our	our	PRON
crl-23611	10	15	best	good	ADJ
crl-23611	10	16	either	either	ADV
crl-23611	10	17	.	.	PUNCT
crl-23611	11	1	perhaps	perhaps	ADV
crl-23611	11	2	we	we	PRON
crl-23611	11	3	are	be	AUX
crl-23611	11	4	working	work	VERB
crl-23611	11	5	with	with	ADP
crl-23611	11	6	multiple	multiple	ADJ
crl-23611	11	7	users	user	NOUN
crl-23611	11	8	and	and	CCONJ
crl-23611	11	9	lose	lose	VERB
crl-23611	11	10	track	track	NOUN
crl-23611	11	11	of	of	ADP
crl-23611	11	12	one	one	NUM
crl-23611	11	13	of	of	ADP
crl-23611	11	14	the	the	DET
crl-23611	11	15	chats	chat	NOUN
crl-23611	11	16	.	.	PUNCT
crl-23611	12	1	or	or	CCONJ
crl-23611	12	2	maybe	maybe	ADV
crl-23611	12	3	we	we	PRON
crl-23611	12	4	are	be	AUX
crl-23611	12	5	rushing	rush	VERB
crl-23611	12	6	because	because	SCONJ
crl-23611	12	7	the	the	DET
crl-23611	12	8	end	end	NOUN
crl-23611	12	9	of	of	ADP
crl-23611	12	10	our	our	PRON
crl-23611	12	11	shift	shift	NOUN
crl-23611	12	12	is	be	AUX
crl-23611	12	13	approaching	approach	VERB
crl-23611	12	14	and	and	CCONJ
crl-23611	12	15	we	we	PRON
crl-23611	12	16	have	have	VERB
crl-23611	12	17	a	a	DET
crl-23611	12	18	meeting	meeting	NOUN
crl-23611	12	19	scheduled	schedule	VERB
crl-23611	12	20	in	in	ADP
crl-23611	12	21	another	another	DET
crl-23611	12	22	part	part	NOUN
crl-23611	12	23	of	of	ADP
crl-23611	12	24	the	the	DET
crl-23611	12	25	library	library	NOUN
crl-23611	12	26	directly	directly	ADV
crl-23611	12	27	afterward	afterward	ADV
crl-23611	12	28	.	.	PUNCT
crl-23611	13	1	whatever	whatever	PRON
crl-23611	13	2	the	the	DET
crl-23611	13	3	reason	reason	NOUN
crl-23611	13	4	,	,	PUNCT
crl-23611	13	5	and	and	CCONJ
crl-23611	13	6	despite	despite	SCONJ
crl-23611	13	7	the	the	DET
crl-23611	13	8	best	good	ADJ
crl-23611	13	9	intentions	intention	NOUN
crl-23611	13	10	of	of	ADP
crl-23611	13	11	everyone	everyone	PRON
crl-23611	13	12	involved	involve	VERB
crl-23611	13	13	,	,	PUNCT
crl-23611	13	14	sometimes	sometimes	ADV
crl-23611	13	15	the	the	DET
crl-23611	13	16	chat	chat	NOUN
crl-23611	13	17	just	just	ADV
crl-23611	13	18	does	do	AUX
crl-23611	13	19	not	not	PART
crl-23611	13	20	go	go	VERB
crl-23611	13	21	well	well	ADV
crl-23611	13	22	.	.	PUNCT
crl-23611	14	1	while	while	SCONJ
crl-23611	14	2	it	it	PRON
crl-23611	14	3	is	be	AUX
crl-23611	14	4	tempting	tempting	ADJ
crl-23611	14	5	to	to	PART
crl-23611	14	6	forget	forget	VERB
crl-23611	14	7	these	these	DET
crl-23611	14	8	less	less	ADJ
crl-23611	14	9	-	-	PUNCT
crl-23611	14	10	than	than	ADP
crl-23611	14	11	-	-	PUNCT
crl-23611	14	12	ideal	ideal	NOUN
crl-23611	14	13	interactions	interaction	NOUN
crl-23611	14	14	as	as	ADV
crl-23611	14	15	soon	soon	ADV
crl-23611	14	16	as	as	ADP
crl-23611	14	17	possible	possible	ADJ
crl-23611	14	18	,	,	PUNCT
crl-23611	14	19	they	they	PRON
crl-23611	14	20	could	could	AUX
crl-23611	14	21	be	be	AUX
crl-23611	14	22	mined	mine	VERB
crl-23611	14	23	for	for	ADP
crl-23611	14	24	valuable	valuable	ADJ
crl-23611	14	25	insights	insight	NOUN
crl-23611	14	26	about	about	ADP
crl-23611	14	27	why	why	SCONJ
crl-23611	14	28	some	some	DET
crl-23611	14	29	interactions	interaction	NOUN
crl-23611	14	30	go	go	VERB
crl-23611	14	31	bad	bad	ADJ
crl-23611	14	32	in	in	ADP
crl-23611	14	33	an	an	DET
crl-23611	14	34	effort	effort	NOUN
crl-23611	14	35	to	to	PART
crl-23611	14	36	find	find	VERB
crl-23611	14	37	things	thing	NOUN
crl-23611	14	38	we	we	PRON
crl-23611	14	39	can	can	AUX
crl-23611	14	40	do	do	VERB
crl-23611	14	41	to	to	PART
crl-23611	14	42	prevent	prevent	VERB
crl-23611	14	43	that	that	SCONJ
crl-23611	14	44	from	from	ADP
crl-23611	14	45	happening	happen	VERB
crl-23611	14	46	.	.	PUNCT
crl-23611	15	1	chat	chat	VERB
crl-23611	15	2	reference	reference	NOUN
crl-23611	15	3	researchers	researcher	NOUN
crl-23611	15	4	have	have	AUX
crl-23611	15	5	done	do	VERB
crl-23611	15	6	excellent	excellent	ADJ
crl-23611	15	7	work	work	NOUN
crl-23611	15	8	identifying	identify	VERB
crl-23611	15	9	behaviors	behavior	NOUN
crl-23611	15	10	that	that	PRON
crl-23611	15	11	positively	positively	ADV
crl-23611	15	12	affect	affect	VERB
crl-23611	15	13	user	user	NOUN
crl-23611	15	14	satisfaction	satisfaction	NOUN
crl-23611	15	15	with	with	ADP
crl-23611	15	16	a	a	DET
crl-23611	15	17	chat	chat	NOUN
crl-23611	15	18	interaction	interaction	NOUN
crl-23611	15	19	,	,	PUNCT
crl-23611	15	20	allowing	allow	VERB
crl-23611	15	21	us	we	PRON
crl-23611	15	22	to	to	PART
crl-23611	15	23	create	create	VERB
crl-23611	15	24	and	and	CCONJ
crl-23611	15	25	validate	validate	VERB
crl-23611	15	26	best	good	ADJ
crl-23611	15	27	practices	practice	NOUN
crl-23611	15	28	.	.	PUNCT
crl-23611	16	1	we	we	PRON
crl-23611	16	2	now	now	ADV
crl-23611	16	3	know	know	VERB
crl-23611	16	4	that	that	SCONJ
crl-23611	16	5	,	,	PUNCT
crl-23611	16	6	in	in	ADP
crl-23611	16	7	text	text	NOUN
crl-23611	16	8	-	-	PUNCT
crl-23611	16	9	based	base	VERB
crl-23611	16	10	synchronous	synchronous	ADJ
crl-23611	16	11	,	,	PUNCT
crl-23611	16	12	online	online	ADJ
crl-23611	16	13	reference	reference	NOUN
crl-23611	16	14	(	(	PUNCT
crl-23611	16	15	hereafter	hereafter	ADV
crl-23611	16	16	referred	refer	VERB
crl-23611	16	17	to	to	ADP
crl-23611	16	18	as	as	ADP
crl-23611	16	19	“	"	PUNCT
crl-23611	16	20	chat	chat	PROPN
crl-23611	16	21	”	"	PUNCT
crl-23611	16	22	)	)	PUNCT
crl-23611	16	23	,	,	PUNCT
crl-23611	16	24	asking	ask	VERB
crl-23611	16	25	follow	follow	NOUN
crl-23611	16	26	-	-	PUNCT
crl-23611	16	27	up	up	ADP
crl-23611	16	28	questions	question	NOUN
crl-23611	16	29	,	,	PUNCT
crl-23611	16	30	maintaining	maintain	VERB
crl-23611	16	31	word	word	NOUN
crl-23611	16	32	contact	contact	NOUN
crl-23611	16	33	,	,	PUNCT
crl-23611	16	34	and	and	CCONJ
crl-23611	16	35	instruction	instruction	NOUN
crl-23611	16	36	will	will	AUX
crl-23611	16	37	all	all	ADV
crl-23611	16	38	contribute	contribute	VERB
crl-23611	16	39	to	to	ADP
crl-23611	16	40	a	a	DET
crl-23611	16	41	user	user	NOUN
crl-23611	16	42	’s	’s	PART
crl-23611	16	43	positive	positive	ADJ
crl-23611	16	44	assessment	assessment	NOUN
crl-23611	16	45	of	of	ADP
crl-23611	16	46	the	the	DET
crl-23611	16	47	chat	chat	NOUN
crl-23611	16	48	interaction.1	interaction.1	PROPN
crl-23611	16	49	since	since	SCONJ
crl-23611	16	50	the	the	DET
crl-23611	16	51	“	"	PUNCT
crl-23611	16	52	dos	do	NOUN
crl-23611	16	53	”	"	PUNCT
crl-23611	16	54	of	of	ADP
crl-23611	16	55	chat	chat	NOUN
crl-23611	16	56	are	be	AUX
crl-23611	16	57	so	so	ADV
crl-23611	16	58	well	well	ADV
crl-23611	16	59	covered	cover	VERB
crl-23611	16	60	,	,	PUNCT
crl-23611	16	61	it	it	PRON
crl-23611	16	62	might	might	AUX
crl-23611	16	63	now	now	ADV
crl-23611	16	64	be	be	AUX
crl-23611	16	65	time	time	NOUN
crl-23611	16	66	for	for	SCONJ
crl-23611	16	67	us	we	PRON
crl-23611	16	68	to	to	PART
crl-23611	16	69	turn	turn	VERB
crl-23611	16	70	our	our	PRON
crl-23611	16	71	attention	attention	NOUN
crl-23611	16	72	to	to	ADP
crl-23611	16	73	the	the	DET
crl-23611	16	74	“	"	PUNCT
crl-23611	16	75	don’ts	don’ts	NOUN
crl-23611	16	76	.	.	PUNCT
crl-23611	16	77	”	"	PUNCT
crl-23611	17	1	it	it	PRON
crl-23611	17	2	is	be	AUX
crl-23611	17	3	important	important	ADJ
crl-23611	17	4	to	to	PART
crl-23611	17	5	study	study	VERB
crl-23611	17	6	dissatisfaction	dissatisfaction	NOUN
crl-23611	17	7	separately	separately	ADV
crl-23611	17	8	from	from	ADP
crl-23611	17	9	satisfaction	satisfaction	NOUN
crl-23611	17	10	to	to	PART
crl-23611	17	11	avoid	avoid	VERB
crl-23611	17	12	overlooking	overlook	VERB
crl-23611	17	13	variables	variable	NOUN
crl-23611	17	14	that	that	PRON
crl-23611	17	15	negatively	negatively	ADV
crl-23611	17	16	affect	affect	VERB
crl-23611	17	17	judith	judith	PROPN
crl-23611	17	18	logan	logan	PROPN
crl-23611	17	19	is	be	AUX
crl-23611	17	20	user	user	NOUN
crl-23611	17	21	services	service	NOUN
crl-23611	17	22	librarian	librarian	NOUN
crl-23611	17	23	at	at	ADP
crl-23611	17	24	the	the	DET
crl-23611	17	25	university	university	PROPN
crl-23611	17	26	of	of	ADP
crl-23611	17	27	toronto	toronto	PROPN
crl-23611	17	28	,	,	PUNCT
crl-23611	17	29	email	email	NOUN
crl-23611	17	30	:	:	PUNCT
crl-23611	17	31	judith.logan@utoronto.ca	judith.logan@utoronto.ca	ADJ
crl-23611	17	32	;	;	PUNCT
crl-23611	17	33	kathryn	kathryn	PROPN
crl-23611	17	34	barrett	barrett	PROPN
crl-23611	17	35	is	be	AUX
crl-23611	17	36	social	social	ADJ
crl-23611	17	37	sciences	science	NOUN
crl-23611	17	38	liaison	liaison	NOUN
crl-23611	17	39	librarian	librarian	NOUN
crl-23611	17	40	at	at	ADP
crl-23611	17	41	the	the	DET
crl-23611	17	42	university	university	PROPN
crl-23611	17	43	of	of	ADP
crl-23611	17	44	toronto	toronto	PROPN
crl-23611	17	45	scarborough	scarborough	PROPN
crl-23611	17	46	library	library	PROPN
crl-23611	17	47	,	,	PUNCT
crl-23611	17	48	email	email	NOUN
crl-23611	17	49	:	:	PUNCT
crl-23611	17	50	kathryn	kathryn	PROPN
crl-23611	17	51	.	.	PUNCT
crl-23611	18	1	barrett@utoronto.ca	barrett@utoronto.ca	PROPN
crl-23611	18	2	;	;	PUNCT
crl-23611	18	3	sabina	sabina	PROPN
crl-23611	18	4	pagotto	pagotto	PROPN
crl-23611	18	5	is	be	AUX
crl-23611	18	6	client	client	NOUN
crl-23611	18	7	services	service	NOUN
crl-23611	18	8	&	&	CCONJ
crl-23611	18	9	assessment	assessment	NOUN
crl-23611	18	10	librarian	librarian	PROPN
crl-23611	18	11	at	at	ADP
crl-23611	18	12	scholars	scholars	PROPN
crl-23611	18	13	portal	portal	ADJ
crl-23611	18	14	,	,	PUNCT
crl-23611	18	15	email	email	NOUN
crl-23611	18	16	:	:	PUNCT
crl-23611	18	17	sabina@	sabina@	PROPN
crl-23611	18	18	scholarsportal.info	scholarsportal.info	PROPN
crl-23611	18	19	.	.	PUNCT
crl-23611	19	1	©	©	PROPN
crl-23611	19	2	2019	2019	NUM
crl-23611	19	3	judith	judith	PROPN
crl-23611	19	4	logan	logan	PROPN
crl-23611	19	5	,	,	PUNCT
crl-23611	19	6	kathryn	kathryn	PROPN
crl-23611	19	7	barrett	barrett	PROPN
crl-23611	19	8	,	,	PUNCT
crl-23611	19	9	and	and	CCONJ
crl-23611	19	10	sabina	sabina	PROPN
crl-23611	19	11	pagotto	pagotto	NOUN
crl-23611	19	12	,	,	PUNCT
crl-23611	19	13	attribution	attribution	NOUN
crl-23611	19	14	-	-	PUNCT
crl-23611	19	15	noncommercial	noncommercial	ADJ
crl-23611	19	16	(	(	PUNCT
crl-23611	19	17	http://	http://	PROPN
crl-23611	19	18	creativecommons.org/licenses/by-nc/4.0/	creativecommons.org/licenses/by-nc/4.0/	NOUN
crl-23611	19	19	)	)	PUNCT
crl-23611	19	20	cc	cc	VERB
crl-23611	19	21	by	by	ADP
crl-23611	19	22	-	-	PUNCT
crl-23611	19	23	nc	nc	PROPN
crl-23611	19	24	.	.	PUNCT
crl-23611	20	1	mailto:judith.logan@utoronto.ca	mailto:judith.logan@utoronto.ca	ADJ
crl-23611	20	2	mailto:kathryn.barrett@utoronto.ca	mailto:kathryn.barrett@utoronto.ca	ADJ
crl-23611	20	3	mailto:kathryn.barrett@utoronto.ca	mailto:kathryn.barrett@utoronto.ca	ADJ
crl-23611	20	4	mailto:sabina@scholarsportal.info	mailto:sabina@scholarsportal.info	NOUN
crl-23611	20	5	mailto:sabina@scholarsportal.info	mailto:sabina@scholarsportal.info	NOUN
crl-23611	20	6	http://creativecommons.org/licenses/by-nc/4.0/	http://creativecommons.org/licenses/by-nc/4.0/	PROPN
crl-23611	20	7	http://creativecommons.org/licenses/by-nc/4.0/	http://creativecommons.org/licenses/by-nc/4.0/	PROPN
crl-23611	20	8	926	926	NUM
crl-23611	20	9	college	college	PROPN
crl-23611	20	10	&	&	CCONJ
crl-23611	20	11	research	research	PROPN
crl-23611	20	12	libraries	library	NOUN
crl-23611	20	13	november	november	PROPN
crl-23611	20	14	2019	2019	NUM
crl-23611	20	15	a	a	DET
crl-23611	20	16	user	user	NOUN
crl-23611	20	17	’s	’s	PART
crl-23611	20	18	experience	experience	NOUN
crl-23611	20	19	of	of	ADP
crl-23611	20	20	chat	chat	NOUN
crl-23611	20	21	reference	reference	NOUN
crl-23611	20	22	interactions	interaction	NOUN
crl-23611	20	23	.	.	PUNCT
crl-23611	21	1	while	while	SCONJ
crl-23611	21	2	a	a	DET
crl-23611	21	3	library	library	NOUN
crl-23611	21	4	staff	staff	NOUN
crl-23611	21	5	member	member	NOUN
crl-23611	21	6	’s	’s	PART
crl-23611	21	7	choice	choice	NOUN
crl-23611	21	8	to	to	PART
crl-23611	21	9	do	do	AUX
crl-23611	21	10	x	x	PUNCT
crl-23611	21	11	during	during	ADP
crl-23611	21	12	a	a	DET
crl-23611	21	13	chat	chat	NOUN
crl-23611	21	14	may	may	AUX
crl-23611	21	15	increase	increase	VERB
crl-23611	21	16	user	user	NOUN
crl-23611	21	17	satisfaction	satisfaction	NOUN
crl-23611	21	18	,	,	PUNCT
crl-23611	21	19	the	the	DET
crl-23611	21	20	absence	absence	NOUN
crl-23611	21	21	of	of	ADP
crl-23611	21	22	x	x	PUNCT
crl-23611	21	23	in	in	ADP
crl-23611	21	24	a	a	DET
crl-23611	21	25	chat	chat	NOUN
crl-23611	21	26	does	do	AUX
crl-23611	21	27	not	not	PART
crl-23611	21	28	necessarily	necessarily	ADV
crl-23611	21	29	lead	lead	VERB
crl-23611	21	30	to	to	ADP
crl-23611	21	31	dissatisfaction	dissatisfaction	NOUN
crl-23611	21	32	.	.	PUNCT
crl-23611	22	1	studying	study	VERB
crl-23611	22	2	dissatisfaction	dissatisfaction	NOUN
crl-23611	22	3	allows	allow	VERB
crl-23611	22	4	us	we	PRON
crl-23611	22	5	to	to	PART
crl-23611	22	6	explore	explore	VERB
crl-23611	22	7	the	the	DET
crl-23611	22	8	effect	effect	NOUN
crl-23611	22	9	of	of	ADP
crl-23611	22	10	the	the	DET
crl-23611	22	11	lack	lack	NOUN
crl-23611	22	12	of	of	ADP
crl-23611	22	13	certain	certain	ADJ
crl-23611	22	14	behaviors	behavior	NOUN
crl-23611	22	15	,	,	PUNCT
crl-23611	22	16	as	as	ADV
crl-23611	22	17	well	well	ADV
crl-23611	22	18	as	as	ADP
crl-23611	22	19	identifying	identify	VERB
crl-23611	22	20	other	other	ADJ
crl-23611	22	21	behaviors	behavior	NOUN
crl-23611	22	22	that	that	PRON
crl-23611	22	23	might	might	AUX
crl-23611	22	24	have	have	VERB
crl-23611	22	25	negative	negative	ADJ
crl-23611	22	26	satisfaction	satisfaction	NOUN
crl-23611	22	27	consequences	consequence	NOUN
crl-23611	22	28	.	.	PUNCT
crl-23611	23	1	for	for	ADP
crl-23611	23	2	the	the	DET
crl-23611	23	3	purposes	purpose	NOUN
crl-23611	23	4	of	of	ADP
crl-23611	23	5	this	this	DET
crl-23611	23	6	paper	paper	NOUN
crl-23611	23	7	,	,	PUNCT
crl-23611	23	8	the	the	DET
crl-23611	23	9	authors	author	NOUN
crl-23611	23	10	will	will	AUX
crl-23611	23	11	refer	refer	VERB
crl-23611	23	12	to	to	ADP
crl-23611	23	13	the	the	DET
crl-23611	23	14	library	library	ADJ
crl-23611	23	15	staff	staff	NOUN
crl-23611	23	16	member	member	NOUN
crl-23611	23	17	as	as	ADP
crl-23611	23	18	the	the	DET
crl-23611	23	19	“	"	PUNCT
crl-23611	23	20	operator	operator	NOUN
crl-23611	23	21	”	"	PUNCT
crl-23611	23	22	and	and	CCONJ
crl-23611	23	23	the	the	DET
crl-23611	23	24	individual	individual	ADJ
crl-23611	23	25	chatting	chat	VERB
crl-23611	23	26	with	with	ADP
crl-23611	23	27	them	they	PRON
crl-23611	23	28	as	as	ADP
crl-23611	23	29	the	the	DET
crl-23611	23	30	“	"	PUNCT
crl-23611	23	31	user	user	NOUN
crl-23611	23	32	.	.	PUNCT
crl-23611	23	33	”	"	PUNCT
crl-23611	24	1	the	the	DET
crl-23611	24	2	present	present	ADJ
crl-23611	24	3	study	study	NOUN
crl-23611	24	4	examined	examine	VERB
crl-23611	24	5	a	a	DET
crl-23611	24	6	corpus	corpus	NOUN
crl-23611	24	7	of	of	ADP
crl-23611	24	8	chat	chat	NOUN
crl-23611	24	9	interactions	interaction	NOUN
crl-23611	24	10	that	that	PRON
crl-23611	24	11	occurred	occur	VERB
crl-23611	24	12	between	between	ADP
crl-23611	24	13	june	june	PROPN
crl-23611	24	14	and	and	CCONJ
crl-23611	24	15	december	december	PROPN
crl-23611	24	16	2016	2016	NUM
crl-23611	24	17	on	on	ADP
crl-23611	24	18	a	a	DET
crl-23611	24	19	consortial	consortial	ADJ
crl-23611	24	20	reference	reference	NOUN
crl-23611	24	21	service	service	NOUN
crl-23611	24	22	in	in	ADP
crl-23611	24	23	ontario	ontario	PROPN
crl-23611	24	24	,	,	PUNCT
crl-23611	24	25	canada	canada	PROPN
crl-23611	24	26	.	.	PUNCT
crl-23611	25	1	all	all	DET
crl-23611	25	2	eligible	eligible	ADJ
crl-23611	25	3	interactions	interaction	NOUN
crl-23611	25	4	included	include	VERB
crl-23611	25	5	a	a	DET
crl-23611	25	6	prechat	prechat	PRON
crl-23611	25	7	survey	survey	NOUN
crl-23611	25	8	,	,	PUNCT
crl-23611	25	9	a	a	DET
crl-23611	25	10	transcript	transcript	NOUN
crl-23611	25	11	of	of	ADP
crl-23611	25	12	the	the	DET
crl-23611	25	13	interaction	interaction	NOUN
crl-23611	25	14	,	,	PUNCT
crl-23611	25	15	an	an	DET
crl-23611	25	16	exit	exit	NOUN
crl-23611	25	17	survey	survey	NOUN
crl-23611	25	18	,	,	PUNCT
crl-23611	25	19	and	and	CCONJ
crl-23611	25	20	metadata	metadata	VERB
crl-23611	25	21	about	about	ADP
crl-23611	25	22	the	the	DET
crl-23611	25	23	chat	chat	NOUN
crl-23611	25	24	.	.	PUNCT
crl-23611	26	1	researchers	researcher	NOUN
crl-23611	26	2	coded	code	VERB
crl-23611	26	3	transcripts	transcript	NOUN
crl-23611	26	4	for	for	ADP
crl-23611	26	5	operator	operator	NOUN
crl-23611	26	6	behaviors	behavior	NOUN
crl-23611	26	7	and	and	CCONJ
crl-23611	26	8	compared	compare	VERB
crl-23611	26	9	them	they	PRON
crl-23611	26	10	to	to	ADP
crl-23611	26	11	the	the	DET
crl-23611	26	12	user	user	NOUN
crl-23611	26	13	’s	’s	PART
crl-23611	26	14	self	self	NOUN
crl-23611	26	15	-	-	PUNCT
crl-23611	26	16	reported	report	VERB
crl-23611	26	17	satisfaction	satisfaction	NOUN
crl-23611	26	18	as	as	SCONJ
crl-23611	26	19	collected	collect	VERB
crl-23611	26	20	in	in	ADP
crl-23611	26	21	the	the	DET
crl-23611	26	22	exit	exit	NOUN
crl-23611	26	23	survey	survey	NOUN
crl-23611	26	24	.	.	PUNCT
crl-23611	27	1	we	we	PRON
crl-23611	27	2	hoped	hope	VERB
crl-23611	27	3	to	to	PART
crl-23611	27	4	discover	discover	VERB
crl-23611	27	5	operator	operator	NOUN
crl-23611	27	6	behaviors	behavior	NOUN
crl-23611	27	7	that	that	PRON
crl-23611	27	8	should	should	AUX
crl-23611	27	9	be	be	AUX
crl-23611	27	10	avoided	avoid	VERB
crl-23611	27	11	.	.	PUNCT
crl-23611	28	1	the	the	DET
crl-23611	28	2	following	follow	VERB
crl-23611	28	3	research	research	NOUN
crl-23611	28	4	question	question	NOUN
crl-23611	28	5	guided	guide	VERB
crl-23611	28	6	this	this	DET
crl-23611	28	7	project	project	NOUN
crl-23611	28	8	:	:	PUNCT
crl-23611	28	9	•	•	NUM
crl-23611	28	10	what	what	PRON
crl-23611	28	11	operator	operator	NOUN
crl-23611	28	12	behaviors	behavior	NOUN
crl-23611	28	13	are	be	AUX
crl-23611	28	14	associated	associate	VERB
crl-23611	28	15	with	with	ADP
crl-23611	28	16	dissatisfaction	dissatisfaction	NOUN
crl-23611	28	17	…	…	PUNCT
crl-23611	28	18	□	□	PUNCT
crl-23611	28	19	at	at	ADP
crl-23611	28	20	the	the	DET
crl-23611	28	21	beginning	beginning	NOUN
crl-23611	28	22	of	of	ADP
crl-23611	28	23	the	the	DET
crl-23611	28	24	chat	chat	NOUN
crl-23611	28	25	?	?	PUNCT
crl-23611	29	1	□	□	PUNCT
crl-23611	29	2	anytime	anytime	ADV
crl-23611	29	3	during	during	ADP
crl-23611	29	4	the	the	DET
crl-23611	29	5	chat	chat	NOUN
crl-23611	29	6	?	?	PUNCT
crl-23611	30	1	□	□	PUNCT
crl-23611	30	2	at	at	ADP
crl-23611	30	3	the	the	DET
crl-23611	30	4	end	end	NOUN
crl-23611	30	5	of	of	ADP
crl-23611	30	6	the	the	DET
crl-23611	30	7	chat	chat	NOUN
crl-23611	30	8	?	?	PUNCT
crl-23611	31	1	literature	literature	PROPN
crl-23611	31	2	review	review	PROPN
crl-23611	31	3	user	user	NOUN
crl-23611	31	4	satisfaction	satisfaction	NOUN
crl-23611	31	5	is	be	AUX
crl-23611	31	6	a	a	DET
crl-23611	31	7	popular	popular	ADJ
crl-23611	31	8	metric	metric	NOUN
crl-23611	31	9	in	in	ADP
crl-23611	31	10	chat	chat	PROPN
crl-23611	31	11	transcript	transcript	NOUN
crl-23611	31	12	studies	study	NOUN
crl-23611	31	13	,	,	PUNCT
crl-23611	31	14	as	as	SCONJ
crl-23611	31	15	it	it	PRON
crl-23611	31	16	offers	offer	VERB
crl-23611	31	17	practitioners	practitioner	NOUN
crl-23611	31	18	actionable	actionable	ADJ
crl-23611	31	19	findings	finding	NOUN
crl-23611	31	20	for	for	ADP
crl-23611	31	21	improving	improve	VERB
crl-23611	31	22	users	user	NOUN
crl-23611	31	23	’	'	PUNCT
crl-23611	31	24	perception	perception	NOUN
crl-23611	31	25	of	of	ADP
crl-23611	31	26	the	the	DET
crl-23611	31	27	service	service	NOUN
crl-23611	31	28	received	receive	VERB
crl-23611	31	29	.	.	PUNCT
crl-23611	32	1	to	to	PART
crl-23611	32	2	study	study	VERB
crl-23611	32	3	factors	factor	NOUN
crl-23611	32	4	that	that	PRON
crl-23611	32	5	influence	influence	NOUN
crl-23611	32	6	satisfaction	satisfaction	NOUN
crl-23611	32	7	,	,	PUNCT
crl-23611	32	8	researchers	researcher	NOUN
crl-23611	32	9	often	often	ADV
crl-23611	32	10	look	look	VERB
crl-23611	32	11	to	to	ADP
crl-23611	32	12	operators	operator	NOUN
crl-23611	32	13	’	'	PUNCT
crl-23611	32	14	behavior	behavior	NOUN
crl-23611	32	15	.	.	PUNCT
crl-23611	33	1	the	the	DET
crl-23611	33	2	rusa	rusa	PROPN
crl-23611	33	3	guidelines	guideline	NOUN
crl-23611	33	4	are	be	AUX
crl-23611	33	5	a	a	DET
crl-23611	33	6	convenient	convenient	ADJ
crl-23611	33	7	set	set	NOUN
crl-23611	33	8	of	of	ADP
crl-23611	33	9	behaviors	behavior	NOUN
crl-23611	33	10	to	to	PART
crl-23611	33	11	study	study	VERB
crl-23611	33	12	as	as	SCONJ
crl-23611	33	13	they	they	PRON
crl-23611	33	14	are	be	AUX
crl-23611	33	15	taught	teach	VERB
crl-23611	33	16	in	in	ADP
crl-23611	33	17	library	library	NOUN
crl-23611	33	18	and	and	CCONJ
crl-23611	33	19	information	information	NOUN
crl-23611	33	20	programs	program	NOUN
crl-23611	33	21	and	and	CCONJ
crl-23611	33	22	are	be	AUX
crl-23611	33	23	widely	widely	ADV
crl-23611	33	24	accepted	accept	VERB
crl-23611	33	25	as	as	ADP
crl-23611	33	26	best	good	ADJ
crl-23611	33	27	practice.2	practice.2	NOUN
crl-23611	33	28	operator	operator	NOUN
crl-23611	33	29	behavior	behavior	NOUN
crl-23611	33	30	and	and	CCONJ
crl-23611	33	31	user	user	NOUN
crl-23611	33	32	satisfaction	satisfaction	NOUN
crl-23611	33	33	the	the	DET
crl-23611	33	34	reference	reference	NOUN
crl-23611	33	35	interview	interview	NOUN
crl-23611	33	36	comes	come	VERB
crl-23611	33	37	at	at	ADP
crl-23611	33	38	the	the	DET
crl-23611	33	39	beginning	beginning	NOUN
crl-23611	33	40	of	of	ADP
crl-23611	33	41	the	the	DET
crl-23611	33	42	chat	chat	NOUN
crl-23611	33	43	and	and	CCONJ
crl-23611	33	44	is	be	AUX
crl-23611	33	45	regarded	regard	VERB
crl-23611	33	46	by	by	ADP
crl-23611	33	47	practitioners	practitioner	NOUN
crl-23611	33	48	as	as	ADP
crl-23611	33	49	the	the	DET
crl-23611	33	50	basis	basis	NOUN
crl-23611	33	51	of	of	ADP
crl-23611	33	52	a	a	DET
crl-23611	33	53	successful	successful	ADJ
crl-23611	33	54	interaction	interaction	NOUN
crl-23611	33	55	.	.	PUNCT
crl-23611	34	1	researchers	researcher	NOUN
crl-23611	34	2	at	at	ADP
crl-23611	34	3	carnegie	carnegie	PROPN
crl-23611	34	4	mellon	mellon	PROPN
crl-23611	34	5	university	university	PROPN
crl-23611	34	6	observed	observe	VERB
crl-23611	34	7	that	that	SCONJ
crl-23611	34	8	clarifying	clarify	VERB
crl-23611	34	9	questions	question	NOUN
crl-23611	34	10	were	be	AUX
crl-23611	34	11	phrased	phrase	VERB
crl-23611	34	12	as	as	ADP
crl-23611	34	13	open	open	ADJ
crl-23611	34	14	ended	end	VERB
crl-23611	34	15	in	in	ADP
crl-23611	34	16	17	17	NUM
crl-23611	34	17	percent	percent	NOUN
crl-23611	34	18	of	of	ADP
crl-23611	34	19	interactions	interaction	NOUN
crl-23611	34	20	,	,	PUNCT
crl-23611	34	21	and	and	CCONJ
crl-23611	34	22	as	as	SCONJ
crl-23611	34	23	closed	close	VERB
crl-23611	34	24	in	in	ADP
crl-23611	34	25	46	46	NUM
crl-23611	34	26	percent	percent	NOUN
crl-23611	34	27	of	of	ADP
crl-23611	34	28	interactions	interaction	NOUN
crl-23611	34	29	,	,	PUNCT
crl-23611	34	30	which	which	PRON
crl-23611	34	31	users	user	NOUN
crl-23611	34	32	were	be	AUX
crl-23611	34	33	positive	positive	ADJ
crl-23611	34	34	about	about	ADP
crl-23611	34	35	in	in	ADP
crl-23611	34	36	almost	almost	ADV
crl-23611	34	37	all	all	PRON
crl-23611	34	38	cases.3	cases.3	PROPN
crl-23611	34	39	these	these	DET
crl-23611	34	40	actions	action	NOUN
crl-23611	34	41	are	be	AUX
crl-23611	34	42	represented	represent	VERB
crl-23611	34	43	in	in	ADP
crl-23611	34	44	the	the	DET
crl-23611	34	45	rusa	rusa	NOUN
crl-23611	34	46	guidelines	guideline	NOUN
crl-23611	34	47	as	as	SCONJ
crl-23611	34	48	3.1.7	3.1.7	NUM
crl-23611	34	49	“	"	PUNCT
crl-23611	34	50	uses	use	VERB
crl-23611	34	51	open	open	ADV
crl-23611	34	52	-	-	PUNCT
crl-23611	34	53	ended	end	VERB
crl-23611	34	54	questions	question	NOUN
crl-23611	34	55	to	to	PART
crl-23611	34	56	encourage	encourage	VERB
crl-23611	34	57	the	the	DET
crl-23611	34	58	patron	patron	NOUN
crl-23611	34	59	to	to	PART
crl-23611	34	60	expand	expand	VERB
crl-23611	34	61	on	on	ADP
crl-23611	34	62	the	the	DET
crl-23611	34	63	request	request	NOUN
crl-23611	34	64	or	or	CCONJ
crl-23611	34	65	present	present	VERB
crl-23611	34	66	additional	additional	ADJ
crl-23611	34	67	information	information	NOUN
crl-23611	34	68	”	"	PUNCT
crl-23611	34	69	and	and	CCONJ
crl-23611	34	70	3.1.8	3.1.8	NUM
crl-23611	34	71	“	"	PUNCT
crl-23611	34	72	uses	use	VERB
crl-23611	34	73	closed	close	VERB
crl-23611	34	74	and/or	and/or	CCONJ
crl-23611	34	75	clarifying	clarify	VERB
crl-23611	34	76	questions	question	NOUN
crl-23611	34	77	to	to	PART
crl-23611	34	78	refine	refine	VERB
crl-23611	34	79	the	the	DET
crl-23611	34	80	search	search	NOUN
crl-23611	34	81	query	query	NOUN
crl-23611	34	82	.	.	PUNCT
crl-23611	34	83	”4	”4	PUNCT
crl-23611	35	1	rusa	rusa	PROPN
crl-23611	35	2	3.1.5	3.1.5	NUM
crl-23611	35	3	“	"	PUNCT
crl-23611	35	4	rephrases	rephrase	VERB
crl-23611	35	5	the	the	DET
crl-23611	35	6	question	question	NOUN
crl-23611	35	7	or	or	CCONJ
crl-23611	35	8	request	request	VERB
crl-23611	35	9	and	and	CCONJ
crl-23611	35	10	asks	ask	VERB
crl-23611	35	11	for	for	ADP
crl-23611	35	12	confirmation	confirmation	NOUN
crl-23611	35	13	to	to	PART
crl-23611	35	14	ensure	ensure	VERB
crl-23611	35	15	accurate	accurate	ADJ
crl-23611	35	16	understanding	understanding	NOUN
crl-23611	35	17	”	"	PUNCT
crl-23611	35	18	has	have	AUX
crl-23611	35	19	also	also	ADV
crl-23611	35	20	been	be	AUX
crl-23611	35	21	included	include	VERB
crl-23611	35	22	in	in	ADP
crl-23611	35	23	some	some	DET
crl-23611	35	24	work.5	work.5	NOUN
crl-23611	35	25	a	a	DET
crl-23611	35	26	case	case	NOUN
crl-23611	35	27	study	study	NOUN
crl-23611	35	28	at	at	ADP
crl-23611	35	29	texas	texas	PROPN
crl-23611	35	30	a&m	a&m	PROPN
crl-23611	35	31	revealed	reveal	VERB
crl-23611	35	32	that	that	SCONJ
crl-23611	35	33	this	this	DET
crl-23611	35	34	behavior	behavior	NOUN
crl-23611	35	35	was	be	AUX
crl-23611	35	36	used	use	VERB
crl-23611	35	37	by	by	ADP
crl-23611	35	38	only	only	ADV
crl-23611	35	39	10	10	NUM
crl-23611	35	40	percent	percent	NOUN
crl-23611	35	41	of	of	ADP
crl-23611	35	42	operators	operator	NOUN
crl-23611	35	43	in	in	ADP
crl-23611	35	44	the	the	DET
crl-23611	35	45	chats	chat	NOUN
crl-23611	35	46	studied	study	VERB
crl-23611	35	47	even	even	ADV
crl-23611	35	48	though	though	SCONJ
crl-23611	35	49	82	82	NUM
crl-23611	35	50	percent	percent	NOUN
crl-23611	35	51	of	of	ADP
crl-23611	35	52	transcripts	transcript	NOUN
crl-23611	35	53	included	include	VERB
crl-23611	35	54	evidence	evidence	NOUN
crl-23611	35	55	of	of	ADP
crl-23611	35	56	user	user	NOUN
crl-23611	35	57	satisfaction.6	satisfaction.6	VERB
crl-23611	35	58	in	in	ADP
crl-23611	35	59	the	the	DET
crl-23611	35	60	early	early	ADJ
crl-23611	35	61	stages	stage	NOUN
crl-23611	35	62	of	of	ADP
crl-23611	35	63	a	a	DET
crl-23611	35	64	chat	chat	NOUN
crl-23611	35	65	,	,	PUNCT
crl-23611	35	66	the	the	DET
crl-23611	35	67	operator	operator	NOUN
crl-23611	35	68	’s	’s	PART
crl-23611	35	69	intention	intention	NOUN
crl-23611	35	70	to	to	PART
crl-23611	35	71	help	help	VERB
crl-23611	35	72	the	the	DET
crl-23611	35	73	user	user	NOUN
crl-23611	35	74	also	also	ADV
crl-23611	35	75	comes	come	VERB
crl-23611	35	76	through	through	ADV
crl-23611	35	77	.	.	PUNCT
crl-23611	36	1	keyes	keyes	PROPN
crl-23611	36	2	and	and	CCONJ
crl-23611	36	3	dworak	dworak	PROPN
crl-23611	36	4	found	find	VERB
crl-23611	36	5	that	that	SCONJ
crl-23611	36	6	,	,	PUNCT
crl-23611	36	7	in	in	ADP
crl-23611	36	8	5	5	NUM
crl-23611	36	9	percent	percent	NOUN
crl-23611	36	10	of	of	ADP
crl-23611	36	11	transcripts	transcript	NOUN
crl-23611	36	12	studied	study	VERB
crl-23611	36	13	,	,	PUNCT
crl-23611	36	14	the	the	DET
crl-23611	36	15	operator	operator	NOUN
crl-23611	36	16	referred	refer	VERB
crl-23611	36	17	the	the	DET
crl-23611	36	18	question	question	NOUN
crl-23611	36	19	without	without	ADP
crl-23611	36	20	attempting	attempt	VERB
crl-23611	36	21	to	to	PART
crl-23611	36	22	assist	assist	VERB
crl-23611	36	23	the	the	DET
crl-23611	36	24	user.7	user.7	PROPN
crl-23611	36	25	ninety	ninety	NUM
crl-23611	36	26	percent	percent	NOUN
crl-23611	36	27	of	of	ADP
crl-23611	36	28	the	the	DET
crl-23611	36	29	users	user	NOUN
crl-23611	36	30	in	in	ADP
crl-23611	36	31	that	that	DET
crl-23611	36	32	study	study	NOUN
crl-23611	36	33	who	who	PRON
crl-23611	36	34	responded	respond	VERB
crl-23611	36	35	to	to	ADP
crl-23611	36	36	an	an	DET
crl-23611	36	37	exit	exit	NOUN
crl-23611	36	38	survey	survey	NOUN
crl-23611	36	39	reported	report	VERB
crl-23611	36	40	that	that	SCONJ
crl-23611	36	41	their	their	PRON
crl-23611	36	42	overall	overall	ADJ
crl-23611	36	43	experience	experience	NOUN
crl-23611	36	44	was	be	AUX
crl-23611	36	45	good	good	ADJ
crl-23611	36	46	or	or	CCONJ
crl-23611	36	47	great.8	great.8	PROPN
crl-23611	36	48	an	an	DET
crl-23611	36	49	operator	operator	NOUN
crl-23611	36	50	’s	’s	PART
crl-23611	36	51	manner	manner	NOUN
crl-23611	36	52	has	have	AUX
crl-23611	36	53	also	also	ADV
crl-23611	36	54	been	be	AUX
crl-23611	36	55	shown	show	VERB
crl-23611	36	56	to	to	PART
crl-23611	36	57	relate	relate	VERB
crl-23611	36	58	to	to	ADP
crl-23611	36	59	satisfaction	satisfaction	NOUN
crl-23611	36	60	.	.	PUNCT
crl-23611	37	1	operator	operator	NOUN
crl-23611	37	2	courteousness	courteousness	NOUN
crl-23611	37	3	corresponds	correspond	VERB
crl-23611	37	4	to	to	PART
crl-23611	37	5	rusa	rusa	VERB
crl-23611	37	6	3.1.1	3.1.1	NUM
crl-23611	37	7	“	"	PUNCT
crl-23611	37	8	communicates	communicate	NOUN
crl-23611	37	9	in	in	ADP
crl-23611	37	10	a	a	DET
crl-23611	37	11	receptive	receptive	ADJ
crl-23611	37	12	,	,	PUNCT
crl-23611	37	13	cordial	cordial	ADJ
crl-23611	37	14	,	,	PUNCT
crl-23611	37	15	and	and	CCONJ
crl-23611	37	16	supportive	supportive	ADJ
crl-23611	37	17	manner	manner	NOUN
crl-23611	37	18	.	.	PUNCT
crl-23611	37	19	”9	”9	PUNCT
crl-23611	38	1	kwon	kwon	PROPN
crl-23611	38	2	and	and	CCONJ
crl-23611	38	3	gregory	gregory	PROPN
crl-23611	38	4	’s	’s	PART
crl-23611	38	5	seminal	seminal	ADJ
crl-23611	38	6	work	work	NOUN
crl-23611	38	7	found	find	VERB
crl-23611	38	8	that	that	SCONJ
crl-23611	38	9	“	"	PUNCT
crl-23611	38	10	listening	listen	VERB
crl-23611	38	11	to	to	ADP
crl-23611	38	12	questions	question	NOUN
crl-23611	38	13	in	in	ADP
crl-23611	38	14	a	a	DET
crl-23611	38	15	cordial	cordial	ADJ
crl-23611	38	16	and	and	CCONJ
crl-23611	38	17	receptive	receptive	ADJ
crl-23611	38	18	manner	manner	NOUN
crl-23611	38	19	”	"	PUNCT
crl-23611	38	20	was	be	AUX
crl-23611	38	21	significantly	significantly	ADV
crl-23611	38	22	associated	associate	VERB
crl-23611	38	23	with	with	ADP
crl-23611	38	24	user	user	NOUN
crl-23611	38	25	satisfaction	satisfaction	NOUN
crl-23611	38	26	as	as	SCONJ
crl-23611	38	27	expressed	express	VERB
crl-23611	38	28	in	in	ADP
crl-23611	38	29	exit	exit	NOUN
crl-23611	38	30	surveys.10	surveys.10	ADP
crl-23611	38	31	a	a	DET
crl-23611	38	32	peer	peer	NOUN
crl-23611	38	33	assessment	assessment	NOUN
crl-23611	38	34	of	of	ADP
crl-23611	38	35	chat	chat	NOUN
crl-23611	38	36	transcripts	transcript	NOUN
crl-23611	38	37	at	at	ADP
crl-23611	38	38	the	the	DET
crl-23611	38	39	university	university	PROPN
crl-23611	38	40	of	of	ADP
crl-23611	38	41	kansas	kansas	PROPN
crl-23611	38	42	showed	show	VERB
crl-23611	38	43	that	that	SCONJ
crl-23611	38	44	the	the	DET
crl-23611	38	45	majority	majority	NOUN
crl-23611	38	46	had	have	VERB
crl-23611	38	47	exemplary	exemplary	ADJ
crl-23611	38	48	courtesy	courtesy	NOUN
crl-23611	38	49	(	(	PUNCT
crl-23611	38	50	73.1	73.1	NUM
crl-23611	38	51	%	%	NOUN
crl-23611	38	52	in	in	ADP
crl-23611	38	53	2015	2015	NUM
crl-23611	38	54	and	and	CCONJ
crl-23611	38	55	65.9	65.9	NUM
crl-23611	38	56	%	%	NOUN
crl-23611	38	57	in	in	ADP
crl-23611	38	58	2016	2016	NUM
crl-23611	38	59	)	)	PUNCT
crl-23611	38	60	and	and	CCONJ
crl-23611	38	61	concluded	conclude	VERB
crl-23611	38	62	that	that	SCONJ
crl-23611	38	63	dissatisfaction	dissatisfaction	NOUN
crl-23611	38	64	in	in	ADP
crl-23611	38	65	chat	chat	NOUN
crl-23611	38	66	reference	reference	NOUN
crl-23611	38	67	users	user	NOUN
crl-23611	38	68	927	927	NUM
crl-23611	38	69	this	this	DET
crl-23611	38	70	behavior	behavior	NOUN
crl-23611	38	71	was	be	AUX
crl-23611	38	72	important	important	ADJ
crl-23611	38	73	to	to	ADP
crl-23611	38	74	an	an	DET
crl-23611	38	75	interaction	interaction	NOUN
crl-23611	38	76	’s	’s	PART
crl-23611	38	77	success.11	success.11	NOUN
crl-23611	38	78	a	a	DET
crl-23611	38	79	study	study	NOUN
crl-23611	38	80	at	at	ADP
crl-23611	38	81	a	a	DET
crl-23611	38	82	large	large	ADJ
crl-23611	38	83	-	-	PUNCT
crl-23611	38	84	scale	scale	NOUN
crl-23611	38	85	consortial	consortial	ADJ
crl-23611	38	86	academic	academic	ADJ
crl-23611	38	87	virtual	virtual	ADJ
crl-23611	38	88	reference	reference	NOUN
crl-23611	38	89	service	service	NOUN
crl-23611	38	90	in	in	ADP
crl-23611	38	91	ontario	ontario	PROPN
crl-23611	38	92	,	,	PUNCT
crl-23611	38	93	canada	canada	PROPN
crl-23611	38	94	found	find	VERB
crl-23611	38	95	that	that	SCONJ
crl-23611	38	96	tone	tone	NOUN
crl-23611	38	97	significantly	significantly	ADV
crl-23611	38	98	correlated	correlate	VERB
crl-23611	38	99	with	with	ADP
crl-23611	38	100	satisfaction.12	satisfaction.12	NOUN
crl-23611	38	101	pomerantz	pomerantz	NOUN
crl-23611	38	102	,	,	PUNCT
crl-23611	38	103	luo	luo	PROPN
crl-23611	38	104	,	,	PUNCT
crl-23611	38	105	and	and	CCONJ
crl-23611	38	106	mcclure	mcclure	PROPN
crl-23611	38	107	also	also	ADV
crl-23611	38	108	examined	examine	VERB
crl-23611	38	109	courtesy	courtesy	NOUN
crl-23611	38	110	and	and	CCONJ
crl-23611	38	111	found	find	VERB
crl-23611	38	112	that	that	SCONJ
crl-23611	38	113	the	the	DET
crl-23611	38	114	majority	majority	NOUN
crl-23611	38	115	of	of	ADP
crl-23611	38	116	interactions	interaction	NOUN
crl-23611	38	117	fell	fall	VERB
crl-23611	38	118	in	in	ADP
crl-23611	38	119	the	the	DET
crl-23611	38	120	second	second	ADV
crl-23611	38	121	-	-	PUNCT
crl-23611	38	122	highest	high	ADJ
crl-23611	38	123	category	category	NOUN
crl-23611	38	124	at	at	ADP
crl-23611	38	125	47.4	47.4	NUM
crl-23611	38	126	percent	percent	NOUN
crl-23611	38	127	,	,	PUNCT
crl-23611	38	128	with	with	ADP
crl-23611	38	129	direct	direct	ADJ
crl-23611	38	130	or	or	CCONJ
crl-23611	38	131	indirect	indirect	ADJ
crl-23611	38	132	evidence	evidence	NOUN
crl-23611	38	133	of	of	ADP
crl-23611	38	134	user	user	NOUN
crl-23611	38	135	satisfaction	satisfaction	NOUN
crl-23611	38	136	in	in	ADP
crl-23611	38	137	61	61	NUM
crl-23611	38	138	percent	percent	NOUN
crl-23611	38	139	of	of	ADP
crl-23611	38	140	transcripts.13	transcripts.13	NOUN
crl-23611	38	141	they	they	PRON
crl-23611	38	142	also	also	ADV
crl-23611	38	143	observed	observe	VERB
crl-23611	38	144	that	that	SCONJ
crl-23611	38	145	operators	operator	NOUN
crl-23611	38	146	were	be	AUX
crl-23611	38	147	mostly	mostly	ADV
crl-23611	38	148	either	either	CCONJ
crl-23611	38	149	neutral	neutral	ADJ
crl-23611	38	150	(	(	PUNCT
crl-23611	38	151	43.1	43.1	NUM
crl-23611	38	152	%	%	NOUN
crl-23611	38	153	)	)	PUNCT
crl-23611	38	154	or	or	CCONJ
crl-23611	38	155	second	second	ADV
crl-23611	38	156	-	-	PUNCT
crl-23611	38	157	highest	high	ADJ
crl-23611	38	158	rated	rate	VERB
crl-23611	38	159	(	(	PUNCT
crl-23611	38	160	32.8	32.8	NUM
crl-23611	38	161	%	%	NOUN
crl-23611	38	162	)	)	PUNCT
crl-23611	38	163	in	in	ADP
crl-23611	38	164	enthusiasm	enthusiasm	NOUN
crl-23611	38	165	,	,	PUNCT
crl-23611	38	166	which	which	PRON
crl-23611	38	167	relates	relate	VERB
crl-23611	38	168	to	to	PART
crl-23611	38	169	rusa	rusa	VERB
crl-23611	38	170	’s	’s	PART
crl-23611	38	171	2.0	2.0	NUM
crl-23611	38	172	section	section	NOUN
crl-23611	38	173	on	on	ADP
crl-23611	38	174	interest.14	interest.14	PROPN
crl-23611	38	175	though	though	SCONJ
crl-23611	38	176	not	not	PART
crl-23611	38	177	a	a	DET
crl-23611	38	178	rusa	rusa	NOUN
crl-23611	38	179	behavior	behavior	NOUN
crl-23611	38	180	,	,	PUNCT
crl-23611	38	181	prieto	prieto	PROPN
crl-23611	38	182	argues	argue	VERB
crl-23611	38	183	that	that	SCONJ
crl-23611	38	184	using	use	VERB
crl-23611	38	185	emotional	emotional	ADJ
crl-23611	38	186	intelligence	intelligence	NOUN
crl-23611	38	187	,	,	PUNCT
crl-23611	38	188	which	which	PRON
crl-23611	38	189	includes	include	VERB
crl-23611	38	190	empathy	empathy	NOUN
crl-23611	38	191	,	,	PUNCT
crl-23611	38	192	can	can	AUX
crl-23611	38	193	help	help	VERB
crl-23611	38	194	chat	chat	VERB
crl-23611	38	195	operators	operator	NOUN
crl-23611	38	196	seem	seem	VERB
crl-23611	38	197	more	more	ADV
crl-23611	38	198	welcoming	welcoming	ADJ
crl-23611	38	199	and	and	CCONJ
crl-23611	38	200	supportive.15	supportive.15	NOUN
crl-23611	38	201	he	he	PRON
crl-23611	38	202	argues	argue	VERB
crl-23611	38	203	that	that	SCONJ
crl-23611	38	204	using	use	VERB
crl-23611	38	205	a	a	DET
crl-23611	38	206	more	more	ADV
crl-23611	38	207	informal	informal	ADJ
crl-23611	38	208	communication	communication	NOUN
crl-23611	38	209	style	style	NOUN
crl-23611	38	210	can	can	AUX
crl-23611	38	211	help	help	VERB
crl-23611	38	212	“	"	PUNCT
crl-23611	38	213	create	create	VERB
crl-23611	38	214	a	a	DET
crl-23611	38	215	more	more	ADV
crl-23611	38	216	relaxed	relaxed	ADJ
crl-23611	38	217	and	and	CCONJ
crl-23611	38	218	authentic	authentic	ADJ
crl-23611	38	219	environment	environment	NOUN
crl-23611	38	220	.	.	PUNCT
crl-23611	39	1	”16	”16	NOUN
crl-23611	39	2	there	there	PRON
crl-23611	39	3	is	be	VERB
crl-23611	39	4	mixed	mixed	ADJ
crl-23611	39	5	evidence	evidence	NOUN
crl-23611	39	6	to	to	PART
crl-23611	39	7	corroborate	corroborate	VERB
crl-23611	39	8	this	this	DET
crl-23611	39	9	statement	statement	NOUN
crl-23611	39	10	at	at	ADP
crl-23611	39	11	present	present	ADJ
crl-23611	39	12	,	,	PUNCT
crl-23611	39	13	however	however	ADV
crl-23611	39	14	.	.	PUNCT
crl-23611	40	1	waugh	waugh	PROPN
crl-23611	40	2	interviewed	interview	VERB
crl-23611	40	3	students	student	NOUN
crl-23611	40	4	and	and	CCONJ
crl-23611	40	5	asked	ask	VERB
crl-23611	40	6	them	they	PRON
crl-23611	40	7	to	to	PART
crl-23611	40	8	compare	compare	VERB
crl-23611	40	9	a	a	DET
crl-23611	40	10	formal	formal	ADJ
crl-23611	40	11	-	-	PUNCT
crl-23611	40	12	style	style	NOUN
crl-23611	40	13	chat	chat	NOUN
crl-23611	40	14	to	to	ADP
crl-23611	40	15	an	an	DET
crl-23611	40	16	informal	informal	ADJ
crl-23611	40	17	-	-	PUNCT
crl-23611	40	18	style	style	NOUN
crl-23611	40	19	one	one	NOUN
crl-23611	40	20	to	to	ADP
crl-23611	40	21	conflicting	conflict	VERB
crl-23611	40	22	results.17	results.17	NOUN
crl-23611	40	23	three	three	NUM
crl-23611	40	24	interviewees	interviewee	NOUN
crl-23611	40	25	would	would	AUX
crl-23611	40	26	only	only	ADV
crl-23611	40	27	return	return	VERB
crl-23611	40	28	to	to	ADP
crl-23611	40	29	the	the	DET
crl-23611	40	30	more	more	ADV
crl-23611	40	31	formal	formal	ADJ
crl-23611	40	32	operator	operator	NOUN
crl-23611	40	33	,	,	PUNCT
crl-23611	40	34	citing	cite	VERB
crl-23611	40	35	professionalism	professionalism	NOUN
crl-23611	40	36	and	and	CCONJ
crl-23611	40	37	trustworthiness	trustworthiness	NOUN
crl-23611	40	38	,	,	PUNCT
crl-23611	40	39	while	while	SCONJ
crl-23611	40	40	two	two	NUM
crl-23611	40	41	preferred	prefer	VERB
crl-23611	40	42	the	the	DET
crl-23611	40	43	informal	informal	ADJ
crl-23611	40	44	operator	operator	NOUN
crl-23611	40	45	’s	’s	PART
crl-23611	40	46	approachability.18	approachability.18	PROPN
crl-23611	40	47	a	a	DET
crl-23611	40	48	linguistic	linguistic	ADJ
crl-23611	40	49	analysis	analysis	NOUN
crl-23611	40	50	found	find	VERB
crl-23611	40	51	that	that	SCONJ
crl-23611	40	52	students	student	NOUN
crl-23611	40	53	tended	tend	VERB
crl-23611	40	54	to	to	PART
crl-23611	40	55	use	use	VERB
crl-23611	40	56	more	more	ADJ
crl-23611	40	57	informal	informal	ADJ
crl-23611	40	58	communication	communication	NOUN
crl-23611	40	59	features	feature	NOUN
crl-23611	40	60	than	than	SCONJ
crl-23611	40	61	librarians	librarian	NOUN
crl-23611	40	62	did	do	VERB
crl-23611	40	63	,	,	PUNCT
crl-23611	40	64	but	but	CCONJ
crl-23611	40	65	that	that	SCONJ
crl-23611	40	66	librarians	librarian	NOUN
crl-23611	40	67	who	who	PRON
crl-23611	40	68	mirrored	mirror	VERB
crl-23611	40	69	the	the	DET
crl-23611	40	70	students	student	NOUN
crl-23611	40	71	’	'	PUNCT
crl-23611	40	72	language	language	NOUN
crl-23611	40	73	were	be	AUX
crl-23611	40	74	more	more	ADV
crl-23611	40	75	likely	likely	ADJ
crl-23611	40	76	to	to	PART
crl-23611	40	77	be	be	AUX
crl-23611	40	78	rated	rate	VERB
crl-23611	40	79	as	as	ADP
crl-23611	40	80	very	very	ADV
crl-23611	40	81	helpful	helpful	ADJ
crl-23611	40	82	,	,	PUNCT
crl-23611	40	83	especially	especially	ADV
crl-23611	40	84	regarding	regard	VERB
crl-23611	40	85	the	the	DET
crl-23611	40	86	use	use	NOUN
crl-23611	40	87	of	of	ADP
crl-23611	40	88	contractions	contraction	NOUN
crl-23611	40	89	,	,	PUNCT
crl-23611	40	90	ellipses	ellipsis	NOUN
crl-23611	40	91	,	,	PUNCT
crl-23611	40	92	capitalization	capitalization	NOUN
crl-23611	40	93	,	,	PUNCT
crl-23611	40	94	and	and	CCONJ
crl-23611	40	95	punctuation.19	punctuation.19	PROPN
crl-23611	40	96	what	what	PRON
crl-23611	40	97	radford	radford	PROPN
crl-23611	40	98	and	and	CCONJ
crl-23611	40	99	radford	radford	PROPN
crl-23611	40	100	call	call	VERB
crl-23611	40	101	the	the	DET
crl-23611	40	102	“	"	PUNCT
crl-23611	40	103	closing	close	VERB
crl-23611	40	104	ritual	ritual	NOUN
crl-23611	40	105	”	"	PUNCT
crl-23611	40	106	is	be	AUX
crl-23611	40	107	also	also	ADV
crl-23611	40	108	often	often	ADV
crl-23611	40	109	included	include	VERB
crl-23611	40	110	in	in	ADP
crl-23611	40	111	chat	chat	NOUN
crl-23611	40	112	satisfaction	satisfaction	NOUN
crl-23611	40	113	studies.20	studies.20	PROPN
crl-23611	40	114	usually	usually	ADV
crl-23611	40	115	,	,	PUNCT
crl-23611	40	116	researchers	researcher	NOUN
crl-23611	40	117	represent	represent	VERB
crl-23611	40	118	this	this	DET
crl-23611	40	119	phase	phase	NOUN
crl-23611	40	120	of	of	ADP
crl-23611	40	121	the	the	DET
crl-23611	40	122	chat	chat	NOUN
crl-23611	40	123	with	with	ADP
crl-23611	40	124	two	two	NUM
crl-23611	40	125	rusa	rusa	NOUN
crl-23611	40	126	behaviors	behavior	NOUN
crl-23611	40	127	,	,	PUNCT
crl-23611	40	128	5.1.1	5.1.1	NOUN
crl-23611	40	129	“	"	PUNCT
crl-23611	40	130	asks	ask	VERB
crl-23611	40	131	the	the	DET
crl-23611	40	132	patron	patron	NOUN
crl-23611	40	133	if	if	SCONJ
crl-23611	40	134	his	his	PRON
crl-23611	40	135	/	/	SYM
crl-23611	40	136	her	her	PRON
crl-23611	40	137	questions	question	NOUN
crl-23611	40	138	have	have	AUX
crl-23611	40	139	been	be	AUX
crl-23611	40	140	completely	completely	ADV
crl-23611	40	141	answered	answer	VERB
crl-23611	40	142	”	"	PUNCT
crl-23611	40	143	and	and	CCONJ
crl-23611	40	144	5.1.2	5.1.2	NUM
crl-23611	40	145	“	"	PUNCT
crl-23611	40	146	encourages	encourage	VERB
crl-23611	40	147	the	the	DET
crl-23611	40	148	patron	patron	NOUN
crl-23611	40	149	to	to	PART
crl-23611	40	150	return	return	VERB
crl-23611	40	151	if	if	SCONJ
crl-23611	40	152	he	he	PRON
crl-23611	40	153	/	/	PUNCT
crl-23611	40	154	she	she	PRON
crl-23611	40	155	has	have	VERB
crl-23611	40	156	further	further	ADJ
crl-23611	40	157	questions	question	NOUN
crl-23611	40	158	,	,	PUNCT
crl-23611	40	159	”	"	PUNCT
crl-23611	40	160	which	which	PRON
crl-23611	40	161	are	be	AUX
crl-23611	40	162	commonly	commonly	ADV
crl-23611	40	163	called	call	VERB
crl-23611	40	164	a	a	DET
crl-23611	40	165	“	"	PUNCT
crl-23611	40	166	satisfaction	satisfaction	NOUN
crl-23611	40	167	check	check	NOUN
crl-23611	40	168	”	"	PUNCT
crl-23611	40	169	and	and	CCONJ
crl-23611	40	170	an	an	DET
crl-23611	40	171	“	"	PUNCT
crl-23611	40	172	invitation	invitation	NOUN
crl-23611	40	173	to	to	PART
crl-23611	40	174	return	return	VERB
crl-23611	40	175	.	.	PUNCT
crl-23611	41	1	”21	”21	ADP
crl-23611	41	2	both	both	PRON
crl-23611	41	3	of	of	ADP
crl-23611	41	4	these	these	PRON
crl-23611	41	5	were	be	AUX
crl-23611	41	6	found	find	VERB
crl-23611	41	7	to	to	PART
crl-23611	41	8	be	be	AUX
crl-23611	41	9	significantly	significantly	ADV
crl-23611	41	10	associated	associate	VERB
crl-23611	41	11	with	with	ADP
crl-23611	41	12	satisfaction	satisfaction	NOUN
crl-23611	41	13	in	in	ADP
crl-23611	41	14	kwon	kwon	PROPN
crl-23611	41	15	and	and	CCONJ
crl-23611	41	16	gregory	gregory	PROPN
crl-23611	41	17	’s	’s	PART
crl-23611	41	18	study.22	study.22	PROPN
crl-23611	41	19	some	some	DET
crl-23611	41	20	projects	project	NOUN
crl-23611	41	21	also	also	ADV
crl-23611	41	22	touch	touch	VERB
crl-23611	41	23	on	on	ADP
crl-23611	41	24	the	the	DET
crl-23611	41	25	way	way	NOUN
crl-23611	41	26	the	the	DET
crl-23611	41	27	chat	chat	NOUN
crl-23611	41	28	ends	end	VERB
crl-23611	41	29	with	with	ADP
crl-23611	41	30	rusa	rusa	PROPN
crl-23611	41	31	5.1.7	5.1.7	PROPN
crl-23611	41	32	“	"	PUNCT
crl-23611	41	33	takes	take	VERB
crl-23611	41	34	care	care	NOUN
crl-23611	41	35	not	not	PART
crl-23611	41	36	to	to	PART
crl-23611	41	37	end	end	VERB
crl-23611	41	38	the	the	DET
crl-23611	41	39	reference	reference	NOUN
crl-23611	41	40	interview	interview	NOUN
crl-23611	41	41	prematurely	prematurely	ADV
crl-23611	41	42	.	.	PUNCT
crl-23611	42	1	”23	”23	ADV
crl-23611	42	2	lux	lux	VERB
crl-23611	42	3	and	and	CCONJ
crl-23611	42	4	rich	rich	ADJ
crl-23611	42	5	found	find	VERB
crl-23611	42	6	that	that	SCONJ
crl-23611	42	7	all	all	DET
crl-23611	42	8	three	three	NUM
crl-23611	42	9	closing	closing	NOUN
crl-23611	42	10	behaviors	behavior	NOUN
crl-23611	42	11	were	be	AUX
crl-23611	42	12	present	present	ADJ
crl-23611	42	13	in	in	ADP
crl-23611	42	14	only	only	ADV
crl-23611	42	15	31	31	NUM
crl-23611	42	16	percent	percent	NOUN
crl-23611	42	17	of	of	ADP
crl-23611	42	18	chats	chat	NOUN
crl-23611	42	19	with	with	ADP
crl-23611	42	20	librarian	librarian	ADJ
crl-23611	42	21	-	-	PUNCT
crl-23611	42	22	operators	operator	NOUN
crl-23611	42	23	and	and	CCONJ
crl-23611	42	24	25	25	NUM
crl-23611	42	25	percent	percent	NOUN
crl-23611	42	26	of	of	ADP
crl-23611	42	27	chat	chat	NOUN
crl-23611	42	28	with	with	ADP
crl-23611	42	29	student	student	NOUN
crl-23611	42	30	-	-	PUNCT
crl-23611	42	31	operators	operator	NOUN
crl-23611	42	32	,	,	PUNCT
crl-23611	42	33	which	which	PRON
crl-23611	42	34	may	may	AUX
crl-23611	42	35	have	have	AUX
crl-23611	42	36	contributed	contribute	VERB
crl-23611	42	37	to	to	ADP
crl-23611	42	38	the	the	DET
crl-23611	42	39	positive	positive	ADJ
crl-23611	42	40	comments	comment	NOUN
crl-23611	42	41	and	and	CCONJ
crl-23611	42	42	thanks	thank	NOUN
crl-23611	42	43	received	receive	VERB
crl-23611	42	44	by	by	ADP
crl-23611	42	45	70	70	NUM
crl-23611	42	46	percent	percent	NOUN
crl-23611	42	47	of	of	ADP
crl-23611	42	48	librarian	librarian	ADJ
crl-23611	42	49	operators	operator	NOUN
crl-23611	42	50	and	and	CCONJ
crl-23611	42	51	81	81	NUM
crl-23611	42	52	percent	percent	NOUN
crl-23611	42	53	of	of	ADP
crl-23611	42	54	student	student	NOUN
crl-23611	42	55	operators.24	operators.24	PROPN
crl-23611	42	56	sometimes	sometimes	ADV
crl-23611	42	57	an	an	DET
crl-23611	42	58	operator	operator	NOUN
crl-23611	42	59	’s	’s	PART
crl-23611	42	60	behavior	behavior	NOUN
crl-23611	42	61	can	can	AUX
crl-23611	42	62	be	be	AUX
crl-23611	42	63	influenced	influence	VERB
crl-23611	42	64	by	by	ADP
crl-23611	42	65	their	their	PRON
crl-23611	42	66	limitations	limitation	NOUN
crl-23611	42	67	.	.	PUNCT
crl-23611	43	1	referring	refer	VERB
crl-23611	43	2	a	a	DET
crl-23611	43	3	user	user	NOUN
crl-23611	43	4	to	to	ADP
crl-23611	43	5	another	another	DET
crl-23611	43	6	service	service	NOUN
crl-23611	43	7	point	point	NOUN
crl-23611	43	8	or	or	CCONJ
crl-23611	43	9	library	library	NOUN
crl-23611	43	10	staff	staff	NOUN
crl-23611	43	11	member	member	NOUN
crl-23611	43	12	is	be	AUX
crl-23611	43	13	a	a	DET
crl-23611	43	14	common	common	ADJ
crl-23611	43	15	way	way	NOUN
crl-23611	43	16	for	for	SCONJ
crl-23611	43	17	operators	operator	NOUN
crl-23611	43	18	to	to	PART
crl-23611	43	19	direct	direct	VERB
crl-23611	43	20	users	user	NOUN
crl-23611	43	21	to	to	ADP
crl-23611	43	22	someone	someone	PRON
crl-23611	43	23	with	with	ADP
crl-23611	43	24	the	the	DET
crl-23611	43	25	necessary	necessary	ADJ
crl-23611	43	26	expertise	expertise	NOUN
crl-23611	43	27	.	.	PUNCT
crl-23611	44	1	rusa	rusa	PROPN
crl-23611	44	2	4.1.9	4.1.9	NUM
crl-23611	44	3	defines	define	NOUN
crl-23611	44	4	this	this	DET
crl-23611	44	5	behavior	behavior	NOUN
crl-23611	44	6	as	as	SCONJ
crl-23611	44	7	“	"	PUNCT
crl-23611	44	8	recognizes	recognize	VERB
crl-23611	44	9	when	when	SCONJ
crl-23611	44	10	to	to	PART
crl-23611	44	11	refer	refer	VERB
crl-23611	44	12	patrons	patron	NOUN
crl-23611	44	13	for	for	ADP
crl-23611	44	14	more	more	ADJ
crl-23611	44	15	help	help	NOUN
crl-23611	44	16	.	.	PUNCT
crl-23611	45	1	this	this	PRON
crl-23611	45	2	might	might	AUX
crl-23611	45	3	mean	mean	VERB
crl-23611	45	4	a	a	DET
crl-23611	45	5	referral	referral	NOUN
crl-23611	45	6	to	to	ADP
crl-23611	45	7	a	a	DET
crl-23611	45	8	subject	subject	ADJ
crl-23611	45	9	librarian	librarian	NOUN
crl-23611	45	10	,	,	PUNCT
crl-23611	45	11	specialized	specialized	ADJ
crl-23611	45	12	library	library	NOUN
crl-23611	45	13	,	,	PUNCT
crl-23611	45	14	or	or	CCONJ
crl-23611	45	15	community	community	NOUN
crl-23611	45	16	resource	resource	NOUN
crl-23611	45	17	.	.	PUNCT
crl-23611	46	1	”25	”25	PROPN
crl-23611	46	2	kwon	kwon	PROPN
crl-23611	46	3	found	find	VERB
crl-23611	46	4	that	that	SCONJ
crl-23611	46	5	users	user	NOUN
crl-23611	46	6	of	of	ADP
crl-23611	46	7	a	a	DET
crl-23611	46	8	public	public	ADJ
crl-23611	46	9	library	library	NOUN
crl-23611	46	10	chat	chat	VERB
crl-23611	46	11	reference	reference	NOUN
crl-23611	46	12	service	service	NOUN
crl-23611	46	13	whose	whose	DET
crl-23611	46	14	questions	question	NOUN
crl-23611	46	15	ended	end	VERB
crl-23611	46	16	in	in	ADP
crl-23611	46	17	a	a	DET
crl-23611	46	18	referral	referral	NOUN
crl-23611	46	19	fell	fall	VERB
crl-23611	46	20	into	into	ADP
crl-23611	46	21	the	the	DET
crl-23611	46	22	middle	middle	ADJ
crl-23611	46	23	level	level	NOUN
crl-23611	46	24	of	of	ADP
crl-23611	46	25	satisfaction	satisfaction	NOUN
crl-23611	46	26	,	,	PUNCT
crl-23611	46	27	along	along	ADP
crl-23611	46	28	with	with	ADP
crl-23611	46	29	those	those	PRON
crl-23611	46	30	who	who	PRON
crl-23611	46	31	only	only	ADV
crl-23611	46	32	received	receive	VERB
crl-23611	46	33	partial	partial	ADJ
crl-23611	46	34	answers.26	answers.26	NOUN
crl-23611	46	35	more	more	ADV
crl-23611	46	36	recent	recent	ADJ
crl-23611	46	37	work	work	NOUN
crl-23611	46	38	by	by	ADP
crl-23611	46	39	ward	ward	NOUN
crl-23611	46	40	and	and	CCONJ
crl-23611	46	41	jacoby	jacoby	PROPN
crl-23611	46	42	has	have	AUX
crl-23611	46	43	found	find	VERB
crl-23611	46	44	that	that	SCONJ
crl-23611	46	45	the	the	PRON
crl-23611	46	46	more	more	ADV
crl-23611	46	47	complicated	complicated	ADJ
crl-23611	46	48	a	a	DET
crl-23611	46	49	question	question	NOUN
crl-23611	46	50	was	be	AUX
crl-23611	46	51	,	,	PUNCT
crl-23611	46	52	the	the	PRON
crl-23611	46	53	more	more	ADV
crl-23611	46	54	likely	likely	ADJ
crl-23611	46	55	a	a	DET
crl-23611	46	56	referral	referral	NOUN
crl-23611	46	57	would	would	AUX
crl-23611	46	58	be	be	AUX
crl-23611	46	59	needed	need	VERB
crl-23611	46	60	,	,	PUNCT
crl-23611	46	61	though	though	SCONJ
crl-23611	46	62	no	no	DET
crl-23611	46	63	satisfaction	satisfaction	NOUN
crl-23611	46	64	component	component	NOUN
crl-23611	46	65	was	be	AUX
crl-23611	46	66	included	include	VERB
crl-23611	46	67	in	in	ADP
crl-23611	46	68	that	that	DET
crl-23611	46	69	study.27	study.27	PROPN
crl-23611	46	70	similarly	similarly	ADV
crl-23611	46	71	,	,	PUNCT
crl-23611	46	72	in	in	ADP
crl-23611	46	73	collaborative	collaborative	ADJ
crl-23611	46	74	chat	chat	NOUN
crl-23611	46	75	reference	reference	NOUN
crl-23611	46	76	settings	setting	NOUN
crl-23611	46	77	,	,	PUNCT
crl-23611	46	78	operators	operator	NOUN
crl-23611	46	79	may	may	AUX
crl-23611	46	80	be	be	AUX
crl-23611	46	81	matched	match	VERB
crl-23611	46	82	with	with	ADP
crl-23611	46	83	users	user	NOUN
crl-23611	46	84	who	who	PRON
crl-23611	46	85	are	be	AUX
crl-23611	46	86	not	not	PART
crl-23611	46	87	from	from	ADP
crl-23611	46	88	their	their	PRON
crl-23611	46	89	institutions	institution	NOUN
crl-23611	46	90	.	.	PUNCT
crl-23611	47	1	in	in	ADP
crl-23611	47	2	a	a	DET
crl-23611	47	3	statewide	statewide	ADJ
crl-23611	47	4	chat	chat	NOUN
crl-23611	47	5	consortium	consortium	NOUN
crl-23611	47	6	,	,	PUNCT
crl-23611	47	7	bishop	bishop	PROPN
crl-23611	47	8	found	find	VERB
crl-23611	47	9	that	that	SCONJ
crl-23611	47	10	nonlocal	nonlocal	ADJ
crl-23611	47	11	operators	operator	NOUN
crl-23611	47	12	performed	perform	VERB
crl-23611	47	13	comparably	comparably	ADV
crl-23611	47	14	to	to	ADP
crl-23611	47	15	local	local	ADJ
crl-23611	47	16	operators	operator	NOUN
crl-23611	47	17	,	,	PUNCT
crl-23611	47	18	though	though	SCONJ
crl-23611	47	19	questions	question	NOUN
crl-23611	47	20	related	relate	VERB
crl-23611	47	21	to	to	ADP
crl-23611	47	22	employment	employment	NOUN
crl-23611	47	23	,	,	PUNCT
crl-23611	47	24	library	library	NOUN
crl-23611	47	25	cards	card	NOUN
crl-23611	47	26	,	,	PUNCT
crl-23611	47	27	and	and	CCONJ
crl-23611	47	28	log	log	NOUN
crl-23611	47	29	-	-	PUNCT
crl-23611	47	30	ins	in	NOUN
crl-23611	47	31	had	have	VERB
crl-23611	47	32	low	low	ADJ
crl-23611	47	33	rates	rate	NOUN
crl-23611	47	34	of	of	ADP
crl-23611	47	35	correct	correct	ADJ
crl-23611	47	36	responses.28	responses.28	NOUN
crl-23611	47	37	he	he	PRON
crl-23611	47	38	also	also	ADV
crl-23611	47	39	observed	observe	VERB
crl-23611	47	40	that	that	SCONJ
crl-23611	47	41	many	many	ADJ
crl-23611	47	42	nonlocal	nonlocal	ADJ
crl-23611	47	43	operators	operator	NOUN
crl-23611	47	44	“	"	PUNCT
crl-23611	47	45	put	put	VERB
crl-23611	47	46	forth	forth	ADP
crl-23611	47	47	extra	extra	ADJ
crl-23611	47	48	effort	effort	NOUN
crl-23611	47	49	to	to	PART
crl-23611	47	50	answer	answer	VERB
crl-23611	47	51	virtual	virtual	ADJ
crl-23611	47	52	questions	question	NOUN
crl-23611	47	53	as	as	SCONJ
crl-23611	47	54	if	if	SCONJ
crl-23611	47	55	they	they	PRON
crl-23611	47	56	were	be	AUX
crl-23611	47	57	a	a	DET
crl-23611	47	58	local	local	ADJ
crl-23611	47	59	librarian”29	librarian”29	PROPN
crl-23611	47	60	but	but	CCONJ
crl-23611	47	61	did	do	AUX
crl-23611	47	62	not	not	PART
crl-23611	47	63	count	count	VERB
crl-23611	47	64	how	how	SCONJ
crl-23611	47	65	often	often	ADV
crl-23611	47	66	operators	operator	NOUN
crl-23611	47	67	revealed	reveal	VERB
crl-23611	47	68	that	that	SCONJ
crl-23611	47	69	they	they	PRON
crl-23611	47	70	were	be	AUX
crl-23611	47	71	not	not	PART
crl-23611	47	72	local	local	ADJ
crl-23611	47	73	to	to	ADP
crl-23611	47	74	the	the	DET
crl-23611	47	75	user	user	NOUN
crl-23611	47	76	nor	nor	CCONJ
crl-23611	47	77	how	how	SCONJ
crl-23611	47	78	satisfied	satisfied	ADJ
crl-23611	47	79	users	user	NOUN
crl-23611	47	80	were	be	AUX
crl-23611	47	81	with	with	ADP
crl-23611	47	82	local	local	ADJ
crl-23611	47	83	and	and	CCONJ
crl-23611	47	84	nonlocal	nonlocal	ADJ
crl-23611	47	85	operators	operator	NOUN
crl-23611	47	86	.	.	PUNCT
crl-23611	48	1	928	928	NUM
crl-23611	48	2	college	college	PROPN
crl-23611	48	3	&	&	CCONJ
crl-23611	48	4	research	research	PROPN
crl-23611	48	5	libraries	library	NOUN
crl-23611	48	6	november	november	PROPN
crl-23611	48	7	2019	2019	NUM
crl-23611	48	8	operators	operator	NOUN
crl-23611	48	9	are	be	AUX
crl-23611	48	10	also	also	ADV
crl-23611	48	11	sometimes	sometimes	ADV
crl-23611	48	12	limited	limit	VERB
crl-23611	48	13	by	by	ADP
crl-23611	48	14	time	time	NOUN
crl-23611	48	15	.	.	PUNCT
crl-23611	49	1	on	on	ADP
crl-23611	49	2	many	many	ADJ
crl-23611	49	3	chat	chat	NOUN
crl-23611	49	4	services	service	NOUN
crl-23611	49	5	,	,	PUNCT
crl-23611	49	6	operators	operator	NOUN
crl-23611	49	7	are	be	AUX
crl-23611	49	8	scheduled	schedule	VERB
crl-23611	49	9	for	for	ADP
crl-23611	49	10	a	a	DET
crl-23611	49	11	specific	specific	ADJ
crl-23611	49	12	shift	shift	NOUN
crl-23611	49	13	and	and	CCONJ
crl-23611	49	14	are	be	AUX
crl-23611	49	15	relieved	relieve	VERB
crl-23611	49	16	by	by	ADP
crl-23611	49	17	other	other	ADJ
crl-23611	49	18	operators	operator	NOUN
crl-23611	49	19	when	when	SCONJ
crl-23611	49	20	their	their	PRON
crl-23611	49	21	shift	shift	NOUN
crl-23611	49	22	is	be	AUX
crl-23611	49	23	over	over	ADV
crl-23611	49	24	.	.	PUNCT
crl-23611	50	1	the	the	DET
crl-23611	50	2	chat	chat	NOUN
crl-23611	50	3	may	may	AUX
crl-23611	50	4	need	need	VERB
crl-23611	50	5	to	to	PART
crl-23611	50	6	be	be	AUX
crl-23611	50	7	transferred	transfer	VERB
crl-23611	50	8	to	to	ADP
crl-23611	50	9	a	a	DET
crl-23611	50	10	new	new	ADJ
crl-23611	50	11	operator	operator	NOUN
crl-23611	50	12	if	if	SCONJ
crl-23611	50	13	the	the	DET
crl-23611	50	14	first	first	ADJ
crl-23611	50	15	operator	operator	NOUN
crl-23611	50	16	can	can	AUX
crl-23611	50	17	not	not	PART
crl-23611	50	18	continue	continue	VERB
crl-23611	50	19	chatting	chat	VERB
crl-23611	50	20	.	.	PUNCT
crl-23611	51	1	the	the	DET
crl-23611	51	2	authors	author	NOUN
crl-23611	51	3	were	be	AUX
crl-23611	51	4	unable	unable	ADJ
crl-23611	51	5	to	to	PART
crl-23611	51	6	find	find	VERB
crl-23611	51	7	sources	source	NOUN
crl-23611	51	8	discussing	discuss	VERB
crl-23611	51	9	the	the	DET
crl-23611	51	10	influence	influence	NOUN
crl-23611	51	11	of	of	ADP
crl-23611	51	12	transfers	transfer	NOUN
crl-23611	51	13	on	on	ADP
crl-23611	51	14	user	user	NOUN
crl-23611	51	15	satisfaction	satisfaction	NOUN
crl-23611	51	16	.	.	PUNCT
crl-23611	52	1	finally	finally	ADV
crl-23611	52	2	,	,	PUNCT
crl-23611	52	3	sometimes	sometimes	ADV
crl-23611	52	4	an	an	DET
crl-23611	52	5	operator	operator	NOUN
crl-23611	52	6	can	can	AUX
crl-23611	52	7	not	not	PART
crl-23611	52	8	complete	complete	VERB
crl-23611	52	9	a	a	DET
crl-23611	52	10	user	user	NOUN
crl-23611	52	11	’s	’s	PART
crl-23611	52	12	information	information	NOUN
crl-23611	52	13	request	request	NOUN
crl-23611	52	14	because	because	SCONJ
crl-23611	52	15	their	their	PRON
crl-23611	52	16	institution	institution	NOUN
crl-23611	52	17	does	do	AUX
crl-23611	52	18	not	not	PART
crl-23611	52	19	have	have	VERB
crl-23611	52	20	the	the	DET
crl-23611	52	21	resource	resource	NOUN
crl-23611	52	22	they	they	PRON
crl-23611	52	23	are	be	AUX
crl-23611	52	24	looking	look	VERB
crl-23611	52	25	for	for	ADP
crl-23611	52	26	,	,	PUNCT
crl-23611	52	27	because	because	SCONJ
crl-23611	52	28	they	they	PRON
crl-23611	52	29	asked	ask	VERB
crl-23611	52	30	for	for	ADP
crl-23611	52	31	something	something	PRON
crl-23611	52	32	that	that	PRON
crl-23611	52	33	contravened	contravene	VERB
crl-23611	52	34	library	library	ADJ
crl-23611	52	35	policy	policy	NOUN
crl-23611	52	36	,	,	PUNCT
crl-23611	52	37	or	or	CCONJ
crl-23611	52	38	because	because	SCONJ
crl-23611	52	39	of	of	ADP
crl-23611	52	40	technical	technical	ADJ
crl-23611	52	41	problems	problem	NOUN
crl-23611	52	42	,	,	PUNCT
crl-23611	52	43	among	among	ADP
crl-23611	52	44	many	many	ADJ
crl-23611	52	45	other	other	ADJ
crl-23611	52	46	explanations	explanation	NOUN
crl-23611	52	47	.	.	PUNCT
crl-23611	53	1	to	to	ADP
crl-23611	53	2	the	the	DET
crl-23611	53	3	authors	author	NOUN
crl-23611	53	4	’	’	PART
crl-23611	53	5	knowledge	knowledge	NOUN
crl-23611	53	6	,	,	PUNCT
crl-23611	53	7	having	have	VERB
crl-23611	53	8	to	to	PART
crl-23611	53	9	tell	tell	VERB
crl-23611	53	10	the	the	DET
crl-23611	53	11	user	user	NOUN
crl-23611	53	12	that	that	PRON
crl-23611	53	13	the	the	DET
crl-23611	53	14	operator	operator	NOUN
crl-23611	53	15	can	can	AUX
crl-23611	53	16	not	not	PART
crl-23611	53	17	do	do	VERB
crl-23611	53	18	something	something	PRON
crl-23611	53	19	they	they	PRON
crl-23611	53	20	requested	request	VERB
crl-23611	53	21	has	have	AUX
crl-23611	53	22	not	not	PART
crl-23611	53	23	been	be	AUX
crl-23611	53	24	studied	study	VERB
crl-23611	53	25	.	.	PUNCT
crl-23611	54	1	dissatisfaction	dissatisfaction	NOUN
crl-23611	54	2	actively	actively	ADV
crl-23611	54	3	dissatisfied	dissatisfied	ADJ
crl-23611	54	4	users	user	NOUN
crl-23611	54	5	represent	represent	VERB
crl-23611	54	6	a	a	DET
crl-23611	54	7	small	small	ADJ
crl-23611	54	8	proportion	proportion	NOUN
crl-23611	54	9	of	of	ADP
crl-23611	54	10	chat	chat	NOUN
crl-23611	54	11	reference	reference	NOUN
crl-23611	54	12	users	user	NOUN
crl-23611	54	13	in	in	ADP
crl-23611	54	14	most	most	ADJ
crl-23611	54	15	populations	population	NOUN
crl-23611	54	16	.	.	PUNCT
crl-23611	55	1	strong	strong	ADJ
crl-23611	55	2	evidence	evidence	NOUN
crl-23611	55	3	of	of	ADP
crl-23611	55	4	dissatisfaction	dissatisfaction	NOUN
crl-23611	55	5	with	with	ADP
crl-23611	55	6	an	an	DET
crl-23611	55	7	answer	answer	NOUN
crl-23611	55	8	was	be	AUX
crl-23611	55	9	found	find	VERB
crl-23611	55	10	in	in	ADP
crl-23611	55	11	only	only	ADV
crl-23611	55	12	2.8	2.8	NUM
crl-23611	55	13	percent	percent	NOUN
crl-23611	55	14	of	of	ADP
crl-23611	55	15	interactions	interaction	NOUN
crl-23611	55	16	studied	study	VERB
crl-23611	55	17	by	by	ADP
crl-23611	55	18	pomerantz	pomerantz	NOUN
crl-23611	55	19	,	,	PUNCT
crl-23611	55	20	luo	luo	PROPN
crl-23611	55	21	,	,	PUNCT
crl-23611	55	22	and	and	CCONJ
crl-23611	55	23	mcclure.30	mcclure.30	NOUN
crl-23611	55	24	similarly	similarly	ADV
crl-23611	55	25	,	,	PUNCT
crl-23611	55	26	only	only	ADV
crl-23611	55	27	2	2	NUM
crl-23611	55	28	percent	percent	NOUN
crl-23611	55	29	of	of	ADP
crl-23611	55	30	users	user	NOUN
crl-23611	55	31	surveyed	survey	VERB
crl-23611	55	32	at	at	ADP
crl-23611	55	33	southern	southern	ADJ
crl-23611	55	34	illinois	illinois	PROPN
crl-23611	55	35	university	university	PROPN
crl-23611	55	36	said	say	VERB
crl-23611	55	37	they	they	PRON
crl-23611	55	38	would	would	AUX
crl-23611	55	39	not	not	PART
crl-23611	55	40	use	use	VERB
crl-23611	55	41	the	the	DET
crl-23611	55	42	chat	chat	PROPN
crl-23611	55	43	service	service	NOUN
crl-23611	55	44	again.31	again.31	NOUN
crl-23611	55	45	marstellar	marstellar	NOUN
crl-23611	55	46	and	and	CCONJ
crl-23611	55	47	mizzy	mizzy	NOUN
crl-23611	55	48	found	find	VERB
crl-23611	55	49	so	so	ADV
crl-23611	55	50	few	few	ADJ
crl-23611	55	51	unfavorable	unfavorable	ADJ
crl-23611	55	52	patron	patron	NOUN
crl-23611	55	53	responses	response	NOUN
crl-23611	55	54	in	in	ADP
crl-23611	55	55	their	their	PRON
crl-23611	55	56	study	study	NOUN
crl-23611	55	57	(	(	PUNCT
crl-23611	55	58	five	five	NUM
crl-23611	55	59	of	of	ADP
crl-23611	55	60	270	270	NUM
crl-23611	55	61	transcripts	transcript	NOUN
crl-23611	55	62	)	)	PUNCT
crl-23611	55	63	that	that	SCONJ
crl-23611	55	64	they	they	PRON
crl-23611	55	65	were	be	AUX
crl-23611	55	66	unable	unable	ADJ
crl-23611	55	67	to	to	PART
crl-23611	55	68	perform	perform	VERB
crl-23611	55	69	planned	planned	ADJ
crl-23611	55	70	cross	cross	NOUN
crl-23611	55	71	tabulations.32	tabulations.32	VERB
crl-23611	55	72	only	only	ADV
crl-23611	55	73	0.8	0.8	NUM
crl-23611	55	74	percent	percent	NOUN
crl-23611	55	75	of	of	ADP
crl-23611	55	76	respondents	respondent	NOUN
crl-23611	55	77	who	who	PRON
crl-23611	55	78	participated	participate	VERB
crl-23611	55	79	in	in	ADP
crl-23611	55	80	a	a	DET
crl-23611	55	81	chat	chat	NOUN
crl-23611	55	82	reference	reference	NOUN
crl-23611	55	83	pilot	pilot	NOUN
crl-23611	55	84	indicated	indicate	VERB
crl-23611	55	85	that	that	SCONJ
crl-23611	55	86	they	they	PRON
crl-23611	55	87	would	would	AUX
crl-23611	55	88	not	not	PART
crl-23611	55	89	use	use	VERB
crl-23611	55	90	the	the	DET
crl-23611	55	91	service	service	NOUN
crl-23611	55	92	again	again	ADV
crl-23611	55	93	,	,	PUNCT
crl-23611	55	94	a	a	DET
crl-23611	55	95	measure	measure	NOUN
crl-23611	55	96	durrance	durrance	NOUN
crl-23611	55	97	asserts	assert	VERB
crl-23611	55	98	is	be	AUX
crl-23611	55	99	a	a	DET
crl-23611	55	100	strong	strong	ADJ
crl-23611	55	101	indicator	indicator	NOUN
crl-23611	55	102	of	of	ADP
crl-23611	55	103	a	a	DET
crl-23611	55	104	reference	reference	NOUN
crl-23611	55	105	transaction	transaction	NOUN
crl-23611	55	106	’s	’s	PART
crl-23611	55	107	success.33	success.33	PROPN
crl-23611	55	108	illinois	illinois	PROPN
crl-23611	55	109	state	state	PROPN
crl-23611	55	110	university	university	PROPN
crl-23611	55	111	observed	observe	VERB
crl-23611	55	112	much	much	ADV
crl-23611	55	113	higher	high	ADJ
crl-23611	55	114	rates	rate	NOUN
crl-23611	55	115	of	of	ADP
crl-23611	55	116	dissatisfaction	dissatisfaction	NOUN
crl-23611	55	117	,	,	PUNCT
crl-23611	55	118	with	with	ADP
crl-23611	55	119	14.3	14.3	NUM
crl-23611	55	120	percent	percent	NOUN
crl-23611	55	121	of	of	ADP
crl-23611	55	122	survey	survey	NOUN
crl-23611	55	123	respondents	respondent	NOUN
crl-23611	55	124	indicating	indicate	VERB
crl-23611	55	125	that	that	SCONJ
crl-23611	55	126	they	they	PRON
crl-23611	55	127	were	be	AUX
crl-23611	55	128	dissatisfied	dissatisfied	ADJ
crl-23611	55	129	or	or	CCONJ
crl-23611	55	130	very	very	ADV
crl-23611	55	131	dissatisfied.34	dissatisfied.34	NOUN
crl-23611	55	132	this	this	DET
crl-23611	55	133	dissatisfaction	dissatisfaction	NOUN
crl-23611	55	134	seemed	seem	VERB
crl-23611	55	135	to	to	PART
crl-23611	55	136	stem	stem	VERB
crl-23611	55	137	from	from	ADP
crl-23611	55	138	the	the	DET
crl-23611	55	139	quality	quality	NOUN
crl-23611	55	140	of	of	ADP
crl-23611	55	141	the	the	DET
crl-23611	55	142	answers	answer	NOUN
crl-23611	55	143	provided	provide	VERB
crl-23611	55	144	and	and	CCONJ
crl-23611	55	145	the	the	DET
crl-23611	55	146	knowledge	knowledge	NOUN
crl-23611	55	147	of	of	ADP
crl-23611	55	148	the	the	DET
crl-23611	55	149	librarian	librarian	NOUN
crl-23611	55	150	,	,	PUNCT
crl-23611	55	151	as	as	SCONJ
crl-23611	55	152	this	this	PRON
crl-23611	55	153	was	be	AUX
crl-23611	55	154	identified	identify	VERB
crl-23611	55	155	as	as	ADP
crl-23611	55	156	dissatisfactory	dissatisfactory	ADJ
crl-23611	55	157	in	in	ADP
crl-23611	55	158	7.3	7.3	NUM
crl-23611	55	159	percent	percent	NOUN
crl-23611	55	160	and	and	CCONJ
crl-23611	55	161	5.4	5.4	NUM
crl-23611	55	162	percent	percent	NOUN
crl-23611	55	163	of	of	ADP
crl-23611	55	164	responses.35	responses.35	NOUN
crl-23611	55	165	similarly	similarly	ADV
crl-23611	55	166	,	,	PUNCT
crl-23611	55	167	kwon	kwon	AUX
crl-23611	55	168	observed	observe	VERB
crl-23611	55	169	that	that	SCONJ
crl-23611	55	170	12.6	12.6	NUM
crl-23611	55	171	percent	percent	NOUN
crl-23611	55	172	of	of	ADP
crl-23611	55	173	users	user	NOUN
crl-23611	55	174	were	be	AUX
crl-23611	55	175	not	not	PART
crl-23611	55	176	satisfied	satisfied	ADJ
crl-23611	55	177	with	with	ADP
crl-23611	55	178	the	the	DET
crl-23611	55	179	answer	answer	NOUN
crl-23611	55	180	they	they	PRON
crl-23611	55	181	received.36	received.36	VERB
crl-23611	55	182	phase	phase	NOUN
crl-23611	55	183	iii	iii	NOUN
crl-23611	55	184	of	of	ADP
crl-23611	55	185	the	the	DET
crl-23611	55	186	library	library	NOUN
crl-23611	55	187	visit	visit	NOUN
crl-23611	55	188	study	study	NOUN
crl-23611	55	189	,	,	PUNCT
crl-23611	55	190	a	a	DET
crl-23611	55	191	long	long	ADJ
crl-23611	55	192	-	-	PUNCT
crl-23611	55	193	term	term	NOUN
crl-23611	55	194	study	study	NOUN
crl-23611	55	195	of	of	ADP
crl-23611	55	196	reference	reference	NOUN
crl-23611	55	197	service	service	NOUN
crl-23611	55	198	provision	provision	NOUN
crl-23611	55	199	and	and	CCONJ
crl-23611	55	200	user	user	NOUN
crl-23611	55	201	satisfaction	satisfaction	NOUN
crl-23611	55	202	at	at	ADP
crl-23611	55	203	western	western	ADJ
crl-23611	55	204	university	university	PROPN
crl-23611	55	205	in	in	ADP
crl-23611	55	206	ontario	ontario	PROPN
crl-23611	55	207	,	,	PUNCT
crl-23611	55	208	canada	canada	PROPN
crl-23611	55	209	,	,	PUNCT
crl-23611	55	210	includes	include	VERB
crl-23611	55	211	some	some	PRON
crl-23611	55	212	of	of	ADP
crl-23611	55	213	the	the	DET
crl-23611	55	214	only	only	ADJ
crl-23611	55	215	work	work	NOUN
crl-23611	55	216	looking	look	VERB
crl-23611	55	217	specifically	specifically	ADV
crl-23611	55	218	at	at	ADP
crl-23611	55	219	dissatisfaction	dissatisfaction	NOUN
crl-23611	55	220	in	in	ADP
crl-23611	55	221	chat	chat	NOUN
crl-23611	55	222	reference	reference	NOUN
crl-23611	55	223	interactions.37	interactions.37	ADJ
crl-23611	55	224	in	in	ADP
crl-23611	55	225	it	it	PRON
crl-23611	55	226	,	,	PUNCT
crl-23611	55	227	mlis	mlis	PROPN
crl-23611	55	228	students	student	NOUN
crl-23611	55	229	posed	pose	VERB
crl-23611	55	230	real	real	ADJ
crl-23611	55	231	questions	question	NOUN
crl-23611	55	232	to	to	ADP
crl-23611	55	233	public	public	ADJ
crl-23611	55	234	and	and	CCONJ
crl-23611	55	235	academic	academic	ADJ
crl-23611	55	236	library	library	NOUN
crl-23611	55	237	service	service	NOUN
crl-23611	55	238	points	point	NOUN
crl-23611	55	239	,	,	PUNCT
crl-23611	55	240	both	both	CCONJ
crl-23611	55	241	in	in	ADP
crl-23611	55	242	person	person	NOUN
crl-23611	55	243	and	and	CCONJ
crl-23611	55	244	virtually	virtually	ADV
crl-23611	55	245	,	,	PUNCT
crl-23611	55	246	then	then	ADV
crl-23611	55	247	reported	report	VERB
crl-23611	55	248	on	on	ADP
crl-23611	55	249	their	their	PRON
crl-23611	55	250	experiences	experience	NOUN
crl-23611	55	251	in	in	ADP
crl-23611	55	252	a	a	DET
crl-23611	55	253	reflection	reflection	NOUN
crl-23611	55	254	of	of	ADP
crl-23611	55	255	the	the	DET
crl-23611	55	256	interaction	interaction	NOUN
crl-23611	55	257	and	and	CCONJ
crl-23611	55	258	a	a	DET
crl-23611	55	259	questionnaire	questionnaire	NOUN
crl-23611	55	260	.	.	PUNCT
crl-23611	56	1	nilsen	nilsen	PROPN
crl-23611	56	2	identified	identify	VERB
crl-23611	56	3	three	three	NUM
crl-23611	56	4	operator	operator	NOUN
crl-23611	56	5	behaviors	behavior	NOUN
crl-23611	56	6	that	that	PRON
crl-23611	56	7	were	be	AUX
crl-23611	56	8	associated	associate	VERB
crl-23611	56	9	with	with	ADP
crl-23611	56	10	user	user	NOUN
crl-23611	56	11	dissatisfaction:38	dissatisfaction:38	PROPN
crl-23611	57	1	1	1	NUM
crl-23611	57	2	.	.	PUNCT
crl-23611	58	1	bypassing	bypass	VERB
crl-23611	58	2	the	the	DET
crl-23611	58	3	reference	reference	NOUN
crl-23611	58	4	interview	interview	NOUN
crl-23611	58	5	(	(	PUNCT
crl-23611	58	6	for	for	ADP
crl-23611	58	7	instance	instance	NOUN
crl-23611	58	8	,	,	PUNCT
crl-23611	58	9	not	not	PART
crl-23611	58	10	asking	ask	VERB
crl-23611	58	11	a	a	DET
crl-23611	58	12	single	single	ADJ
crl-23611	58	13	question	question	NOUN
crl-23611	58	14	to	to	PART
crl-23611	58	15	clarify	clarify	VERB
crl-23611	58	16	the	the	DET
crl-23611	58	17	user	user	NOUN
crl-23611	58	18	’s	’s	PART
crl-23611	58	19	information	information	NOUN
crl-23611	58	20	need	need	NOUN
crl-23611	58	21	)	)	PUNCT
crl-23611	58	22	;	;	PUNCT
crl-23611	58	23	2	2	X
crl-23611	58	24	.	.	NOUN
crl-23611	58	25	unmonitored	unmonitored	ADJ
crl-23611	58	26	referrals	referral	NOUN
crl-23611	58	27	(	(	PUNCT
crl-23611	58	28	such	such	ADJ
crl-23611	58	29	as	as	ADP
crl-23611	58	30	referring	refer	VERB
crl-23611	58	31	the	the	DET
crl-23611	58	32	user	user	NOUN
crl-23611	58	33	to	to	ADP
crl-23611	58	34	an	an	DET
crl-23611	58	35	information	information	NOUN
crl-23611	58	36	source	source	NOUN
crl-23611	58	37	without	without	ADP
crl-23611	58	38	checking	check	VERB
crl-23611	58	39	to	to	PART
crl-23611	58	40	make	make	VERB
crl-23611	58	41	sure	sure	ADJ
crl-23611	58	42	that	that	SCONJ
crl-23611	58	43	it	it	PRON
crl-23611	58	44	contained	contain	VERB
crl-23611	58	45	the	the	DET
crl-23611	58	46	desired	desire	VERB
crl-23611	58	47	information	information	NOUN
crl-23611	58	48	)	)	PUNCT
crl-23611	58	49	;	;	PUNCT
crl-23611	58	50	and	and	CCONJ
crl-23611	58	51	3	3	X
crl-23611	58	52	.	.	NOUN
crl-23611	58	53	failure	failure	NOUN
crl-23611	58	54	to	to	PART
crl-23611	58	55	ask	ask	VERB
crl-23611	58	56	follow	follow	VERB
crl-23611	58	57	-	-	PUNCT
crl-23611	58	58	up	up	ADP
crl-23611	58	59	questions	question	NOUN
crl-23611	58	60	(	(	PUNCT
crl-23611	58	61	for	for	ADP
crl-23611	58	62	example	example	NOUN
crl-23611	58	63	:	:	PUNCT
crl-23611	58	64	not	not	PART
crl-23611	58	65	checking	check	VERB
crl-23611	58	66	to	to	PART
crl-23611	58	67	see	see	VERB
crl-23611	58	68	if	if	SCONJ
crl-23611	58	69	the	the	DET
crl-23611	58	70	operator	operator	NOUN
crl-23611	58	71	answered	answer	VERB
crl-23611	58	72	the	the	DET
crl-23611	58	73	user	user	NOUN
crl-23611	58	74	’s	’s	PART
crl-23611	58	75	question	question	NOUN
crl-23611	58	76	satisfactorily	satisfactorily	ADV
crl-23611	58	77	or	or	CCONJ
crl-23611	58	78	inviting	invite	VERB
crl-23611	58	79	the	the	DET
crl-23611	58	80	user	user	NOUN
crl-23611	58	81	to	to	PART
crl-23611	58	82	return	return	VERB
crl-23611	58	83	later	later	ADV
crl-23611	58	84	for	for	ADP
crl-23611	58	85	further	further	ADJ
crl-23611	58	86	assistance	assistance	NOUN
crl-23611	58	87	)	)	PUNCT
crl-23611	58	88	.	.	PUNCT
crl-23611	59	1	the	the	DET
crl-23611	59	2	reference	reference	NOUN
crl-23611	59	3	interview	interview	NOUN
crl-23611	59	4	was	be	AUX
crl-23611	59	5	missing	miss	VERB
crl-23611	59	6	in	in	ADP
crl-23611	59	7	80	80	NUM
crl-23611	59	8	percent	percent	NOUN
crl-23611	59	9	of	of	ADP
crl-23611	59	10	virtual	virtual	ADJ
crl-23611	59	11	reference	reference	NOUN
crl-23611	59	12	interactions	interaction	NOUN
crl-23611	59	13	,	,	PUNCT
crl-23611	59	14	while	while	SCONJ
crl-23611	59	15	70	70	NUM
crl-23611	59	16	percent	percent	NOUN
crl-23611	59	17	were	be	AUX
crl-23611	59	18	missing	miss	VERB
crl-23611	59	19	follow	follow	NOUN
crl-23611	59	20	-	-	PUNCT
crl-23611	59	21	up	up	ADP
crl-23611	59	22	questions	question	NOUN
crl-23611	59	23	and	and	CCONJ
crl-23611	59	24	38	38	NUM
crl-23611	59	25	percent	percent	NOUN
crl-23611	59	26	contained	contain	VERB
crl-23611	59	27	unmonitored	unmonitored	ADJ
crl-23611	59	28	referrals.39	referrals.39	NOUN
crl-23611	60	1	the	the	DET
crl-23611	60	2	operator	operator	NOUN
crl-23611	60	3	’s	’s	PART
crl-23611	60	4	helpfulness	helpfulness	ADJ
crl-23611	60	5	,	,	PUNCT
crl-23611	60	6	friendliness	friendliness	ADJ
crl-23611	60	7	,	,	PUNCT
crl-23611	60	8	and	and	CCONJ
crl-23611	60	9	understanding	understanding	NOUN
crl-23611	60	10	of	of	ADP
crl-23611	60	11	the	the	DET
crl-23611	60	12	information	information	NOUN
crl-23611	60	13	need	need	NOUN
crl-23611	60	14	were	be	AUX
crl-23611	60	15	not	not	PART
crl-23611	60	16	correlated	correlate	VERB
crl-23611	60	17	with	with	ADP
crl-23611	60	18	the	the	DET
crl-23611	60	19	user	user	NOUN
crl-23611	60	20	’s	’s	PART
crl-23611	60	21	willingness	willingness	NOUN
crl-23611	60	22	to	to	PART
crl-23611	60	23	return	return	VERB
crl-23611	60	24	to	to	ADP
crl-23611	60	25	the	the	DET
crl-23611	60	26	service.40	service.40	PROPN
crl-23611	60	27	methodology	methodology	NOUN
crl-23611	60	28	background	background	NOUN
crl-23611	60	29	and	and	CCONJ
crl-23611	60	30	setting	set	VERB
crl-23611	60	31	scholars	scholar	NOUN
crl-23611	60	32	portal	portal	ADJ
crl-23611	60	33	is	be	AUX
crl-23611	60	34	the	the	DET
crl-23611	60	35	service	service	NOUN
crl-23611	60	36	arm	arm	NOUN
crl-23611	60	37	of	of	ADP
crl-23611	60	38	the	the	DET
crl-23611	60	39	ontario	ontario	PROPN
crl-23611	60	40	council	council	PROPN
crl-23611	60	41	of	of	ADP
crl-23611	60	42	university	university	NOUN
crl-23611	60	43	libraries	library	NOUN
crl-23611	60	44	,	,	PUNCT
crl-23611	60	45	a	a	DET
crl-23611	60	46	consortium	consortium	NOUN
crl-23611	60	47	dissatisfaction	dissatisfaction	NOUN
crl-23611	60	48	in	in	ADP
crl-23611	60	49	chat	chat	NOUN
crl-23611	60	50	reference	reference	NOUN
crl-23611	60	51	users	user	NOUN
crl-23611	60	52	929	929	NUM
crl-23611	60	53	representing	represent	VERB
crl-23611	60	54	the	the	DET
crl-23611	60	55	21	21	NUM
crl-23611	60	56	university	university	NOUN
crl-23611	60	57	libraries	library	NOUN
crl-23611	60	58	in	in	ADP
crl-23611	60	59	ontario	ontario	PROPN
crl-23611	60	60	,	,	PUNCT
crl-23611	60	61	canada	canada	PROPN
crl-23611	60	62	.	.	PUNCT
crl-23611	61	1	scholars	scholars	PROPN
crl-23611	61	2	portal	portal	PROPN
crl-23611	61	3	’s	’s	PART
crl-23611	61	4	technical	technical	ADJ
crl-23611	61	5	infrastructure	infrastructure	NOUN
crl-23611	61	6	preserves	preserve	NOUN
crl-23611	61	7	and	and	CCONJ
crl-23611	61	8	provides	provide	VERB
crl-23611	61	9	access	access	NOUN
crl-23611	61	10	to	to	ADP
crl-23611	61	11	information	information	NOUN
crl-23611	61	12	resources	resource	NOUN
crl-23611	61	13	collected	collect	VERB
crl-23611	61	14	and	and	CCONJ
crl-23611	61	15	shared	share	VERB
crl-23611	61	16	by	by	ADP
crl-23611	61	17	member	member	NOUN
crl-23611	61	18	libraries	library	NOUN
crl-23611	61	19	.	.	PUNCT
crl-23611	62	1	scholars	scholar	NOUN
crl-23611	62	2	portal	portal	PROPN
crl-23611	62	3	also	also	ADV
crl-23611	62	4	develops	develop	VERB
crl-23611	62	5	and	and	CCONJ
crl-23611	62	6	manages	manage	VERB
crl-23611	62	7	a	a	DET
crl-23611	62	8	wide	wide	ADJ
crl-23611	62	9	range	range	NOUN
crl-23611	62	10	of	of	ADP
crl-23611	62	11	digital	digital	ADJ
crl-23611	62	12	services	service	NOUN
crl-23611	62	13	,	,	PUNCT
crl-23611	62	14	including	include	VERB
crl-23611	62	15	ask	ask	VERB
crl-23611	62	16	a	a	DET
crl-23611	62	17	librarian	librarian	NOUN
crl-23611	62	18	:	:	PUNCT
crl-23611	62	19	a	a	DET
crl-23611	62	20	collaborative	collaborative	ADJ
crl-23611	62	21	,	,	PUNCT
crl-23611	62	22	bilingual	bilingual	ADJ
crl-23611	62	23	chat	chat	PROPN
crl-23611	62	24	reference	reference	NOUN
crl-23611	62	25	service	service	NOUN
crl-23611	62	26	.	.	PUNCT
crl-23611	63	1	ask	ask	VERB
crl-23611	63	2	a	a	DET
crl-23611	63	3	librarian	librarian	PROPN
crl-23611	63	4	accepts	accept	VERB
crl-23611	63	5	libraryand	libraryand	CCONJ
crl-23611	63	6	research	research	NOUN
crl-23611	63	7	-	-	PUNCT
crl-23611	63	8	related	relate	VERB
crl-23611	63	9	questions	question	NOUN
crl-23611	63	10	from	from	ADP
crl-23611	63	11	students	student	NOUN
crl-23611	63	12	,	,	PUNCT
crl-23611	63	13	faculty	faculty	NOUN
crl-23611	63	14	,	,	PUNCT
crl-23611	63	15	staff	staff	NOUN
crl-23611	63	16	,	,	PUNCT
crl-23611	63	17	and	and	CCONJ
crl-23611	63	18	alumni	alumnus	NOUN
crl-23611	63	19	at	at	ADP
crl-23611	63	20	participating	participate	VERB
crl-23611	63	21	universities	university	NOUN
crl-23611	63	22	67	67	NUM
crl-23611	63	23	hours	hour	NOUN
crl-23611	63	24	per	per	ADP
crl-23611	63	25	week	week	NOUN
crl-23611	63	26	during	during	ADP
crl-23611	63	27	the	the	DET
crl-23611	63	28	academic	academic	ADJ
crl-23611	63	29	year	year	NOUN
crl-23611	63	30	.	.	PUNCT
crl-23611	64	1	the	the	DET
crl-23611	64	2	service	service	NOUN
crl-23611	64	3	reaches	reach	VERB
crl-23611	64	4	approximately	approximately	ADV
crl-23611	64	5	375,000	375,000	NUM
crl-23611	64	6	full	full	ADJ
crl-23611	64	7	-	-	PUNCT
crl-23611	64	8	time	time	NOUN
crl-23611	64	9	equivalent	equivalent	ADJ
crl-23611	64	10	students	student	NOUN
crl-23611	64	11	and	and	CCONJ
crl-23611	64	12	receives	receive	VERB
crl-23611	64	13	more	more	ADJ
crl-23611	64	14	than	than	ADP
crl-23611	64	15	25,000	25,000	NUM
crl-23611	64	16	chats	chat	NOUN
crl-23611	64	17	per	per	ADP
crl-23611	64	18	year	year	NOUN
crl-23611	64	19	.	.	PUNCT
crl-23611	65	1	the	the	DET
crl-23611	65	2	service	service	NOUN
crl-23611	65	3	is	be	AUX
crl-23611	65	4	staffed	staff	VERB
crl-23611	65	5	primarily	primarily	ADV
crl-23611	65	6	by	by	ADP
crl-23611	65	7	librarians	librarian	NOUN
crl-23611	65	8	and	and	CCONJ
crl-23611	65	9	paraprofessional	paraprofessional	ADJ
crl-23611	65	10	library	library	NOUN
crl-23611	65	11	staff	staff	NOUN
crl-23611	65	12	during	during	ADP
crl-23611	65	13	daytime	daytime	ADJ
crl-23611	65	14	hours	hour	NOUN
crl-23611	65	15	.	.	PUNCT
crl-23611	66	1	graduate	graduate	NOUN
crl-23611	66	2	student	student	NOUN
crl-23611	66	3	library	library	NOUN
crl-23611	66	4	assistants	assistant	NOUN
crl-23611	66	5	(	(	PUNCT
crl-23611	66	6	gslas	gslas	PROPN
crl-23611	66	7	)	)	PUNCT
crl-23611	66	8	from	from	ADP
crl-23611	66	9	library	library	NOUN
crl-23611	66	10	or	or	CCONJ
crl-23611	66	11	information	information	NOUN
crl-23611	66	12	studies	study	NOUN
crl-23611	66	13	programs	program	NOUN
crl-23611	66	14	also	also	ADV
crl-23611	66	15	staff	staff	VERB
crl-23611	66	16	the	the	DET
crl-23611	66	17	service	service	NOUN
crl-23611	66	18	during	during	ADP
crl-23611	66	19	evenings	evening	NOUN
crl-23611	66	20	and	and	CCONJ
crl-23611	66	21	weekends	weekend	NOUN
crl-23611	66	22	.	.	PUNCT
crl-23611	67	1	at	at	ADP
crl-23611	67	2	the	the	DET
crl-23611	67	3	time	time	NOUN
crl-23611	67	4	of	of	ADP
crl-23611	67	5	the	the	DET
crl-23611	67	6	study	study	NOUN
crl-23611	67	7	,	,	PUNCT
crl-23611	67	8	ask	ask	VERB
crl-23611	67	9	a	a	DET
crl-23611	67	10	librarian	librarian	ADJ
crl-23611	67	11	used	use	VERB
crl-23611	67	12	liveperson	liveperson	NOUN
crl-23611	67	13	’s	’s	PART
crl-23611	67	14	liveengage	liveengage	NOUN
crl-23611	67	15	chat	chat	PROPN
crl-23611	67	16	software	software	NOUN
crl-23611	67	17	.	.	PUNCT
crl-23611	68	1	the	the	DET
crl-23611	68	2	researchers	researcher	NOUN
crl-23611	68	3	received	receive	VERB
crl-23611	68	4	approval	approval	NOUN
crl-23611	68	5	for	for	ADP
crl-23611	68	6	this	this	DET
crl-23611	68	7	study	study	NOUN
crl-23611	68	8	from	from	ADP
crl-23611	68	9	the	the	DET
crl-23611	68	10	university	university	PROPN
crl-23611	68	11	of	of	ADP
crl-23611	68	12	toronto	toronto	PROPN
crl-23611	68	13	’s	’s	PART
crl-23611	68	14	research	research	PROPN
crl-23611	68	15	ethics	ethic	NOUN
crl-23611	68	16	office	office	NOUN
crl-23611	68	17	and	and	CCONJ
crl-23611	68	18	through	through	ADP
crl-23611	68	19	the	the	DET
crl-23611	68	20	consortium	consortium	NOUN
crl-23611	68	21	’s	’s	PART
crl-23611	68	22	data	data	PROPN
crl-23611	68	23	working	working	PROPN
crl-23611	68	24	group	group	NOUN
crl-23611	68	25	before	before	ADP
crl-23611	68	26	beginning	begin	VERB
crl-23611	68	27	.	.	PUNCT
crl-23611	69	1	users	user	NOUN
crl-23611	69	2	were	be	AUX
crl-23611	69	3	informed	inform	VERB
crl-23611	69	4	that	that	SCONJ
crl-23611	69	5	their	their	PRON
crl-23611	69	6	interactions	interaction	NOUN
crl-23611	69	7	could	could	AUX
crl-23611	69	8	be	be	AUX
crl-23611	69	9	used	use	VERB
crl-23611	69	10	for	for	ADP
crl-23611	69	11	research	research	NOUN
crl-23611	69	12	in	in	ADP
crl-23611	69	13	the	the	DET
crl-23611	69	14	privacy	privacy	NOUN
crl-23611	69	15	policy	policy	NOUN
crl-23611	69	16	that	that	PRON
crl-23611	69	17	was	be	AUX
crl-23611	69	18	included	include	VERB
crl-23611	69	19	in	in	ADP
crl-23611	69	20	the	the	DET
crl-23611	69	21	prechat	prechat	ADJ
crl-23611	69	22	survey	survey	NOUN
crl-23611	69	23	.	.	PUNCT
crl-23611	70	1	operators	operator	NOUN
crl-23611	70	2	were	be	AUX
crl-23611	70	3	informed	inform	VERB
crl-23611	70	4	during	during	ADP
crl-23611	70	5	training	training	NOUN
crl-23611	70	6	.	.	PUNCT
crl-23611	71	1	data	datum	NOUN
crl-23611	71	2	collection	collection	NOUN
crl-23611	71	3	and	and	CCONJ
crl-23611	71	4	sampling	sample	VERB
crl-23611	71	5	a	a	DET
crl-23611	71	6	total	total	NOUN
crl-23611	71	7	of	of	ADP
crl-23611	71	8	9,424	9,424	NUM
crl-23611	71	9	chat	chat	NOUN
crl-23611	71	10	interactions	interaction	NOUN
crl-23611	71	11	occurred	occur	VERB
crl-23611	71	12	between	between	ADP
crl-23611	71	13	june	june	PROPN
crl-23611	71	14	1	1	NUM
crl-23611	71	15	,	,	PUNCT
crl-23611	71	16	2016	2016	NUM
crl-23611	71	17	,	,	PUNCT
crl-23611	71	18	and	and	CCONJ
crl-23611	71	19	december	december	PROPN
crl-23611	71	20	1	1	NUM
crl-23611	71	21	,	,	PUNCT
crl-23611	71	22	2016	2016	NUM
crl-23611	71	23	.	.	PUNCT
crl-23611	72	1	all	all	DET
crl-23611	72	2	interactions	interaction	NOUN
crl-23611	72	3	included	include	VERB
crl-23611	72	4	a	a	DET
crl-23611	72	5	transcript	transcript	NOUN
crl-23611	72	6	of	of	ADP
crl-23611	72	7	the	the	DET
crl-23611	72	8	conversation	conversation	NOUN
crl-23611	72	9	between	between	ADP
crl-23611	72	10	the	the	DET
crl-23611	72	11	user	user	NOUN
crl-23611	72	12	and	and	CCONJ
crl-23611	72	13	the	the	DET
crl-23611	72	14	chat	chat	NOUN
crl-23611	72	15	operator	operator	NOUN
crl-23611	72	16	,	,	PUNCT
crl-23611	72	17	metadata	metadata	VERB
crl-23611	72	18	about	about	ADP
crl-23611	72	19	the	the	DET
crl-23611	72	20	interaction	interaction	NOUN
crl-23611	72	21	,	,	PUNCT
crl-23611	72	22	and	and	CCONJ
crl-23611	72	23	a	a	DET
crl-23611	72	24	prechat	prechat	ADJ
crl-23611	72	25	survey	survey	NOUN
crl-23611	72	26	.	.	PUNCT
crl-23611	73	1	an	an	DET
crl-23611	73	2	optional	optional	ADJ
crl-23611	73	3	exit	exit	NOUN
crl-23611	73	4	survey	survey	NOUN
crl-23611	73	5	was	be	AUX
crl-23611	73	6	presented	present	VERB
crl-23611	73	7	to	to	ADP
crl-23611	73	8	users	user	NOUN
crl-23611	73	9	when	when	SCONJ
crl-23611	73	10	the	the	DET
crl-23611	73	11	operator	operator	NOUN
crl-23611	73	12	terminated	terminate	VERB
crl-23611	73	13	the	the	DET
crl-23611	73	14	chat	chat	NOUN
crl-23611	73	15	or	or	CCONJ
crl-23611	73	16	when	when	SCONJ
crl-23611	73	17	the	the	DET
crl-23611	73	18	user	user	NOUN
crl-23611	73	19	clicked	click	VERB
crl-23611	73	20	an	an	DET
crl-23611	73	21	end	end	NOUN
crl-23611	73	22	chat	chat	NOUN
crl-23611	73	23	button	button	NOUN
crl-23611	73	24	,	,	PUNCT
crl-23611	73	25	but	but	CCONJ
crl-23611	73	26	not	not	PART
crl-23611	73	27	when	when	SCONJ
crl-23611	73	28	the	the	DET
crl-23611	73	29	user	user	NOUN
crl-23611	73	30	closed	close	VERB
crl-23611	73	31	the	the	DET
crl-23611	73	32	browser	browser	NOUN
crl-23611	73	33	window	window	NOUN
crl-23611	73	34	without	without	ADP
crl-23611	73	35	ending	end	VERB
crl-23611	73	36	the	the	DET
crl-23611	73	37	chat	chat	NOUN
crl-23611	73	38	first	first	ADV
crl-23611	73	39	.	.	PUNCT
crl-23611	74	1	these	these	DET
crl-23611	74	2	data	datum	NOUN
crl-23611	74	3	were	be	AUX
crl-23611	74	4	routinely	routinely	ADV
crl-23611	74	5	archived	archive	VERB
crl-23611	74	6	by	by	ADP
crl-23611	74	7	scholars	scholar	NOUN
crl-23611	74	8	portal	portal	ADJ
crl-23611	74	9	staff	staff	NOUN
crl-23611	74	10	.	.	PUNCT
crl-23611	75	1	of	of	ADP
crl-23611	75	2	the	the	DET
crl-23611	75	3	9,424	9,424	NUM
crl-23611	75	4	chat	chat	NOUN
crl-23611	75	5	interactions	interaction	NOUN
crl-23611	75	6	,	,	PUNCT
crl-23611	75	7	1,395	1,395	NUM
crl-23611	75	8	interactions	interaction	NOUN
crl-23611	75	9	(	(	PUNCT
crl-23611	75	10	14.8	14.8	NUM
crl-23611	75	11	%	%	NOUN
crl-23611	75	12	)	)	PUNCT
crl-23611	75	13	included	include	VERB
crl-23611	75	14	a	a	DET
crl-23611	75	15	completed	complete	VERB
crl-23611	75	16	exit	exit	NOUN
crl-23611	75	17	survey	survey	NOUN
crl-23611	75	18	.	.	PUNCT
crl-23611	76	1	four	four	NUM
crl-23611	76	2	of	of	ADP
crl-23611	76	3	the	the	DET
crl-23611	76	4	eight	eight	NUM
crl-23611	76	5	survey	survey	NOUN
crl-23611	76	6	questions	question	NOUN
crl-23611	76	7	contained	contain	VERB
crl-23611	76	8	questions	question	NOUN
crl-23611	76	9	designed	design	VERB
crl-23611	76	10	to	to	PART
crl-23611	76	11	gauge	gauge	VERB
crl-23611	76	12	a	a	DET
crl-23611	76	13	user	user	NOUN
crl-23611	76	14	’s	’s	PART
crl-23611	76	15	satisfaction	satisfaction	NOUN
crl-23611	76	16	with	with	ADP
crl-23611	76	17	the	the	DET
crl-23611	76	18	interaction	interaction	NOUN
crl-23611	76	19	:	:	PUNCT
crl-23611	76	20	•	•	ADP
crl-23611	76	21	the	the	DET
crl-23611	76	22	service	service	NOUN
crl-23611	76	23	provided	provide	VERB
crl-23611	76	24	by	by	ADP
crl-23611	76	25	the	the	DET
crl-23611	76	26	librarian	librarian	NOUN
crl-23611	76	27	was	be	AUX
crl-23611	76	28	□	□	PUNCT
crl-23611	76	29	excellent	excellent	ADJ
crl-23611	76	30	□	□	PUNCT
crl-23611	76	31	good	good	ADJ
crl-23611	76	32	□	□	PUNCT
crl-23611	76	33	satisfactory	satisfactory	ADJ
crl-23611	76	34	□	□	PUNCT
crl-23611	76	35	poor	poor	ADJ
crl-23611	76	36	□	□	PUNCT
crl-23611	76	37	very	very	ADV
crl-23611	76	38	poor	poor	ADJ
crl-23611	76	39	•	•	NOUN
crl-23611	76	40	the	the	DET
crl-23611	76	41	librarian	librarian	PROPN
crl-23611	76	42	provided	provide	VERB
crl-23611	76	43	me	i	PRON
crl-23611	76	44	with	with	ADP
crl-23611	76	45	□	□	PUNCT
crl-23611	76	46	just	just	ADV
crl-23611	76	47	the	the	DET
crl-23611	76	48	right	right	ADJ
crl-23611	76	49	amount	amount	NOUN
crl-23611	76	50	of	of	ADP
crl-23611	76	51	assistance	assistance	NOUN
crl-23611	76	52	□	□	PUNCT
crl-23611	76	53	too	too	ADV
crl-23611	76	54	little	little	ADJ
crl-23611	76	55	assistance	assistance	NOUN
crl-23611	76	56	□	□	PUNCT
crl-23611	76	57	too	too	ADV
crl-23611	76	58	much	much	ADJ
crl-23611	76	59	assistance	assistance	NOUN
crl-23611	76	60	•	•	ADP
crl-23611	76	61	this	this	DET
crl-23611	76	62	chat	chat	NOUN
crl-23611	76	63	service	service	NOUN
crl-23611	76	64	is	be	AUX
crl-23611	76	65	□	□	PUNCT
crl-23611	76	66	my	my	PRON
crl-23611	76	67	preferred	preferred	ADJ
crl-23611	76	68	way	way	NOUN
crl-23611	76	69	of	of	ADP
crl-23611	76	70	getting	get	VERB
crl-23611	76	71	library	library	ADJ
crl-23611	76	72	help	help	NOUN
crl-23611	76	73	□	□	PUNCT
crl-23611	76	74	a	a	DET
crl-23611	76	75	good	good	ADJ
crl-23611	76	76	way	way	NOUN
crl-23611	76	77	of	of	ADP
crl-23611	76	78	getting	get	VERB
crl-23611	76	79	library	library	ADJ
crl-23611	76	80	help	help	NOUN
crl-23611	76	81	□	□	PUNCT
crl-23611	76	82	a	a	DET
crl-23611	76	83	satisfactory	satisfactory	ADJ
crl-23611	76	84	way	way	NOUN
crl-23611	76	85	of	of	ADP
crl-23611	76	86	getting	get	VERB
crl-23611	76	87	library	library	ADJ
crl-23611	76	88	help	help	NOUN
crl-23611	76	89	□	□	PUNCT
crl-23611	76	90	a	a	DET
crl-23611	76	91	poor	poor	ADJ
crl-23611	76	92	way	way	NOUN
crl-23611	76	93	of	of	ADP
crl-23611	76	94	getting	get	VERB
crl-23611	76	95	library	library	ADJ
crl-23611	76	96	help	help	NOUN
crl-23611	76	97	□	□	PUNCT
crl-23611	76	98	a	a	DET
crl-23611	76	99	last	last	ADJ
crl-23611	76	100	resort	resort	NOUN
crl-23611	76	101	for	for	ADP
crl-23611	76	102	getting	get	VERB
crl-23611	76	103	library	library	NOUN
crl-23611	76	104	help	help	NOUN
crl-23611	76	105	•	•	NOUN
crl-23611	76	106	would	would	AUX
crl-23611	76	107	you	you	PRON
crl-23611	76	108	use	use	VERB
crl-23611	76	109	this	this	DET
crl-23611	76	110	service	service	NOUN
crl-23611	76	111	again	again	ADV
crl-23611	76	112	?	?	PUNCT
crl-23611	77	1	□	□	PUNCT
crl-23611	77	2	yes	yes	INTJ
crl-23611	77	3	□	□	PUNCT
crl-23611	77	4	no	no	DET
crl-23611	77	5	930	930	NUM
crl-23611	77	6	college	college	PROPN
crl-23611	77	7	&	&	CCONJ
crl-23611	77	8	research	research	PROPN
crl-23611	77	9	libraries	library	NOUN
crl-23611	77	10	november	november	PROPN
crl-23611	77	11	2019	2019	NUM
crl-23611	77	12	responses	response	NOUN
crl-23611	77	13	in	in	ADP
crl-23611	77	14	bold	bold	ADJ
crl-23611	77	15	were	be	AUX
crl-23611	77	16	identified	identify	VERB
crl-23611	77	17	as	as	ADP
crl-23611	77	18	dissatisfied	dissatisfied	ADJ
crl-23611	77	19	while	while	SCONJ
crl-23611	77	20	those	those	PRON
crl-23611	77	21	in	in	ADP
crl-23611	77	22	italics	italic	NOUN
crl-23611	77	23	were	be	AUX
crl-23611	77	24	identified	identify	VERB
crl-23611	77	25	as	as	ADP
crl-23611	77	26	neutral	neutral	ADJ
crl-23611	77	27	.	.	PUNCT
crl-23611	78	1	those	those	PRON
crl-23611	78	2	with	with	ADP
crl-23611	78	3	no	no	DET
crl-23611	78	4	text	text	NOUN
crl-23611	78	5	effects	effect	NOUN
crl-23611	78	6	were	be	AUX
crl-23611	78	7	deemed	deem	VERB
crl-23611	78	8	satisfied	satisfied	ADJ
crl-23611	78	9	.	.	PUNCT
crl-23611	79	1	the	the	DET
crl-23611	79	2	researchers	researcher	NOUN
crl-23611	79	3	noted	note	VERB
crl-23611	79	4	in	in	ADP
crl-23611	79	5	an	an	DET
crl-23611	79	6	excel	excel	NOUN
crl-23611	79	7	spreadsheet	spreadsheet	NOUN
crl-23611	79	8	which	which	DET
crl-23611	79	9	interactions	interaction	NOUN
crl-23611	79	10	contained	contain	VERB
crl-23611	79	11	only	only	ADV
crl-23611	79	12	satisfied	satisfied	ADJ
crl-23611	79	13	responses	response	NOUN
crl-23611	79	14	and	and	CCONJ
crl-23611	79	15	which	which	PRON
crl-23611	79	16	included	include	VERB
crl-23611	79	17	neutral	neutral	ADJ
crl-23611	79	18	or	or	CCONJ
crl-23611	79	19	dissatisfied	dissatisfied	ADJ
crl-23611	79	20	responses	response	NOUN
crl-23611	79	21	.	.	PUNCT
crl-23611	80	1	two	two	NUM
crl-23611	80	2	samples	sample	NOUN
crl-23611	80	3	were	be	AUX
crl-23611	80	4	selected	select	VERB
crl-23611	80	5	for	for	ADP
crl-23611	80	6	the	the	DET
crl-23611	80	7	present	present	ADJ
crl-23611	80	8	study	study	NOUN
crl-23611	80	9	:	:	PUNCT
crl-23611	80	10	1	1	NUM
crl-23611	80	11	.	.	NOUN
crl-23611	80	12	256	256	NUM
crl-23611	80	13	interactions	interaction	NOUN
crl-23611	80	14	with	with	ADP
crl-23611	80	15	satisfied	satisfied	ADJ
crl-23611	80	16	exit	exit	NOUN
crl-23611	80	17	survey	survey	NOUN
crl-23611	80	18	responses	response	NOUN
crl-23611	80	19	were	be	AUX
crl-23611	80	20	randomly	randomly	ADV
crl-23611	80	21	selected	select	VERB
crl-23611	80	22	using	use	VERB
crl-23611	80	23	excel	excel	NOUN
crl-23611	80	24	.	.	PUNCT
crl-23611	81	1	this	this	PRON
crl-23611	81	2	represents	represent	VERB
crl-23611	81	3	18	18	NUM
crl-23611	81	4	percent	percent	NOUN
crl-23611	81	5	of	of	ADP
crl-23611	81	6	all	all	DET
crl-23611	81	7	eligible	eligible	ADJ
crl-23611	81	8	interactions	interaction	NOUN
crl-23611	81	9	in	in	ADP
crl-23611	81	10	the	the	DET
crl-23611	81	11	period	period	NOUN
crl-23611	81	12	(	(	PUNCT
crl-23611	81	13	n	n	NOUN
crl-23611	81	14	=	=	SYM
crl-23611	81	15	1,395	1,395	NUM
crl-23611	81	16	)	)	PUNCT
crl-23611	81	17	with	with	ADP
crl-23611	81	18	completed	complete	VERB
crl-23611	81	19	exit	exit	NOUN
crl-23611	81	20	surveys	survey	NOUN
crl-23611	81	21	.	.	PUNCT
crl-23611	82	1	the	the	DET
crl-23611	82	2	confidence	confidence	NOUN
crl-23611	82	3	interval	interval	NOUN
crl-23611	82	4	is	be	AUX
crl-23611	82	5	5.52	5.52	NUM
crl-23611	82	6	with	with	ADP
crl-23611	82	7	a	a	DET
crl-23611	82	8	confidence	confidence	NOUN
crl-23611	82	9	level	level	NOUN
crl-23611	82	10	of	of	ADP
crl-23611	82	11	95	95	NUM
crl-23611	82	12	percent	percent	NOUN
crl-23611	82	13	.	.	PUNCT
crl-23611	83	1	2	2	X
crl-23611	83	2	.	.	X
crl-23611	83	3	all	all	DET
crl-23611	83	4	interactions	interaction	NOUN
crl-23611	83	5	with	with	ADP
crl-23611	83	6	dissatisfied	dissatisfied	ADJ
crl-23611	83	7	or	or	CCONJ
crl-23611	83	8	neutral	neutral	ADJ
crl-23611	83	9	exit	exit	NOUN
crl-23611	83	10	survey	survey	NOUN
crl-23611	83	11	responses	response	NOUN
crl-23611	83	12	(	(	PUNCT
crl-23611	83	13	n	n	NOUN
crl-23611	83	14	=	=	SYM
crl-23611	83	15	217	217	NUM
crl-23611	83	16	)	)	PUNCT
crl-23611	83	17	were	be	AUX
crl-23611	83	18	purposively	purposively	ADV
crl-23611	83	19	selected	select	VERB
crl-23611	83	20	.	.	PUNCT
crl-23611	84	1	homogeneous	homogeneous	ADJ
crl-23611	84	2	purposive	purposive	NOUN
crl-23611	84	3	sampling	sampling	NOUN
crl-23611	84	4	was	be	AUX
crl-23611	84	5	determined	determine	VERB
crl-23611	84	6	to	to	PART
crl-23611	84	7	be	be	AUX
crl-23611	84	8	appropriate	appropriate	ADJ
crl-23611	84	9	,	,	PUNCT
crl-23611	84	10	as	as	SCONJ
crl-23611	84	11	very	very	ADV
crl-23611	84	12	few	few	ADJ
crl-23611	84	13	of	of	ADP
crl-23611	84	14	the	the	DET
crl-23611	84	15	interactions	interaction	NOUN
crl-23611	84	16	with	with	ADP
crl-23611	84	17	completed	complete	VERB
crl-23611	84	18	exit	exit	NOUN
crl-23611	84	19	surveys	survey	NOUN
crl-23611	84	20	displayed	display	VERB
crl-23611	84	21	neutral	neutral	ADJ
crl-23611	84	22	or	or	CCONJ
crl-23611	84	23	dissatisfied	dissatisfied	ADJ
crl-23611	84	24	(	(	PUNCT
crl-23611	84	25	16	16	NUM
crl-23611	84	26	%	%	NOUN
crl-23611	84	27	)	)	PUNCT
crl-23611	84	28	sentiments	sentiment	NOUN
crl-23611	84	29	,	,	PUNCT
crl-23611	84	30	so	so	ADV
crl-23611	84	31	all	all	DET
crl-23611	84	32	available	available	ADJ
crl-23611	84	33	interactions	interaction	NOUN
crl-23611	84	34	would	would	AUX
crl-23611	84	35	provide	provide	VERB
crl-23611	84	36	valuable	valuable	ADJ
crl-23611	84	37	data	datum	NOUN
crl-23611	84	38	.	.	PUNCT
crl-23611	85	1	data	datum	NOUN
crl-23611	85	2	preparation	preparation	NOUN
crl-23611	85	3	once	once	SCONJ
crl-23611	85	4	the	the	DET
crl-23611	85	5	sample	sample	NOUN
crl-23611	85	6	interactions	interaction	NOUN
crl-23611	85	7	were	be	AUX
crl-23611	85	8	identified	identify	VERB
crl-23611	85	9	,	,	PUNCT
crl-23611	85	10	we	we	PRON
crl-23611	85	11	anonymized	anonymize	VERB
crl-23611	85	12	the	the	DET
crl-23611	85	13	spreadsheet	spreadsheet	NOUN
crl-23611	85	14	data	datum	NOUN
crl-23611	85	15	and	and	CCONJ
crl-23611	85	16	interaction	interaction	NOUN
crl-23611	85	17	transcripts	transcript	NOUN
crl-23611	85	18	using	use	VERB
crl-23611	85	19	a	a	DET
crl-23611	85	20	checklist	checklist	NOUN
crl-23611	85	21	provided	provide	VERB
crl-23611	85	22	by	by	ADP
crl-23611	85	23	the	the	DET
crl-23611	85	24	consortium	consortium	NOUN
crl-23611	85	25	’s	’s	PART
crl-23611	85	26	data	datum	NOUN
crl-23611	85	27	working	working	NOUN
crl-23611	85	28	group	group	NOUN
crl-23611	85	29	.	.	PUNCT
crl-23611	86	1	we	we	PRON
crl-23611	86	2	removed	remove	VERB
crl-23611	86	3	any	any	DET
crl-23611	86	4	information	information	NOUN
crl-23611	86	5	that	that	PRON
crl-23611	86	6	would	would	AUX
crl-23611	86	7	identify	identify	VERB
crl-23611	86	8	the	the	DET
crl-23611	86	9	user	user	NOUN
crl-23611	86	10	,	,	PUNCT
crl-23611	86	11	the	the	DET
crl-23611	86	12	operator	operator	NOUN
crl-23611	86	13	,	,	PUNCT
crl-23611	86	14	or	or	CCONJ
crl-23611	86	15	institutional	institutional	ADJ
crl-23611	86	16	affiliation	affiliation	NOUN
crl-23611	86	17	of	of	ADP
crl-23611	86	18	either	either	DET
crl-23611	86	19	party	party	NOUN
crl-23611	86	20	.	.	PUNCT
crl-23611	87	1	coding	code	VERB
crl-23611	87	2	transcripts	transcript	NOUN
crl-23611	87	3	for	for	ADP
crl-23611	87	4	the	the	DET
crl-23611	87	5	transcripts	transcript	NOUN
crl-23611	87	6	,	,	PUNCT
crl-23611	87	7	we	we	PRON
crl-23611	87	8	surveyed	survey	VERB
crl-23611	87	9	the	the	DET
crl-23611	87	10	literature	literature	NOUN
crl-23611	87	11	for	for	ADP
crl-23611	87	12	variables	variable	NOUN
crl-23611	87	13	that	that	PRON
crl-23611	87	14	would	would	AUX
crl-23611	87	15	be	be	AUX
crl-23611	87	16	relevant	relevant	ADJ
crl-23611	87	17	and	and	CCONJ
crl-23611	87	18	created	create	VERB
crl-23611	87	19	variables	variable	NOUN
crl-23611	87	20	we	we	PRON
crl-23611	87	21	hypothesized	hypothesize	VERB
crl-23611	87	22	would	would	AUX
crl-23611	87	23	be	be	AUX
crl-23611	87	24	worth	worth	ADJ
crl-23611	87	25	investigation	investigation	NOUN
crl-23611	87	26	.	.	PUNCT
crl-23611	88	1	the	the	DET
crl-23611	88	2	result	result	NOUN
crl-23611	88	3	was	be	AUX
crl-23611	88	4	a	a	DET
crl-23611	88	5	codebook	codebook	NOUN
crl-23611	88	6	with	with	ADP
crl-23611	88	7	thirty	thirty	NUM
crl-23611	88	8	variables	variable	NOUN
crl-23611	88	9	.	.	PUNCT
crl-23611	89	1	only	only	ADV
crl-23611	89	2	those	those	DET
crl-23611	89	3	variables	variable	NOUN
crl-23611	89	4	included	include	VERB
crl-23611	89	5	in	in	ADP
crl-23611	89	6	this	this	DET
crl-23611	89	7	study	study	NOUN
crl-23611	89	8	’s	’s	PART
crl-23611	89	9	analysis	analysis	NOUN
crl-23611	89	10	will	will	AUX
crl-23611	89	11	be	be	AUX
crl-23611	89	12	described	describe	VERB
crl-23611	89	13	:	:	PUNCT
crl-23611	89	14	1	1	X
crl-23611	89	15	.	.	X
crl-23611	89	16	opening	opening	NOUN
crl-23611	89	17	behaviors	behavior	NOUN
crl-23611	89	18	:	:	PUNCT
crl-23611	89	19	behaviors	behavior	NOUN
crl-23611	89	20	that	that	PRON
crl-23611	89	21	usually	usually	ADV
crl-23611	89	22	occur	occur	VERB
crl-23611	89	23	near	near	ADP
crl-23611	89	24	the	the	DET
crl-23611	89	25	beginning	beginning	NOUN
crl-23611	89	26	of	of	ADP
crl-23611	89	27	the	the	DET
crl-23611	89	28	chat	chat	NOUN
crl-23611	89	29	.	.	PUNCT
crl-23611	90	1	1.1	1.1	NUM
crl-23611	90	2	clarification	clarification	NOUN
crl-23611	90	3	:	:	PUNCT
crl-23611	90	4	did	do	AUX
crl-23611	90	5	the	the	DET
crl-23611	90	6	operator	operator	NOUN
crl-23611	90	7	ask	ask	VERB
crl-23611	90	8	at	at	ADP
crl-23611	90	9	least	least	ADV
crl-23611	90	10	one	one	NUM
crl-23611	90	11	openor	openor	NOUN
crl-23611	90	12	closed	close	VERB
crl-23611	90	13	-	-	PUNCT
crl-23611	90	14	ended	end	VERB
crl-23611	90	15	question	question	NOUN
crl-23611	90	16	about	about	ADP
crl-23611	90	17	the	the	DET
crl-23611	90	18	user	user	NOUN
crl-23611	90	19	’s	’s	PART
crl-23611	90	20	information	information	NOUN
crl-23611	90	21	need	need	VERB
crl-23611	90	22	?	?	PUNCT
crl-23611	91	1	1.2	1.2	NUM
crl-23611	91	2	confirmation	confirmation	NOUN
crl-23611	91	3	:	:	PUNCT
crl-23611	91	4	did	do	AUX
crl-23611	91	5	the	the	DET
crl-23611	91	6	operator	operator	NOUN
crl-23611	91	7	confirm	confirm	VERB
crl-23611	91	8	a	a	DET
crl-23611	91	9	mutual	mutual	ADJ
crl-23611	91	10	understanding	understanding	NOUN
crl-23611	91	11	of	of	ADP
crl-23611	91	12	the	the	DET
crl-23611	91	13	user	user	NOUN
crl-23611	91	14	’s	’s	PART
crl-23611	91	15	information	information	NOUN
crl-23611	91	16	need	need	VERB
crl-23611	91	17	?	?	PUNCT
crl-23611	92	1	1.3	1.3	NUM
crl-23611	92	2	attempt	attempt	NOUN
crl-23611	92	3	to	to	PART
crl-23611	92	4	resolve	resolve	VERB
crl-23611	92	5	:	:	PUNCT
crl-23611	92	6	did	do	AUX
crl-23611	92	7	the	the	DET
crl-23611	92	8	operator	operator	NOUN
crl-23611	92	9	try	try	VERB
crl-23611	92	10	to	to	PART
crl-23611	92	11	help	help	VERB
crl-23611	92	12	the	the	DET
crl-23611	92	13	user	user	NOUN
crl-23611	92	14	with	with	ADP
crl-23611	92	15	their	their	PRON
crl-23611	92	16	information	information	NOUN
crl-23611	92	17	need	need	VERB
crl-23611	92	18	?	?	PUNCT
crl-23611	93	1	2	2	X
crl-23611	93	2	.	.	X
crl-23611	93	3	closing	closing	NOUN
crl-23611	93	4	behaviors	behavior	NOUN
crl-23611	93	5	:	:	PUNCT
crl-23611	93	6	behaviors	behavior	NOUN
crl-23611	93	7	that	that	PRON
crl-23611	93	8	usually	usually	ADV
crl-23611	93	9	occur	occur	VERB
crl-23611	93	10	near	near	ADP
crl-23611	93	11	the	the	DET
crl-23611	93	12	end	end	NOUN
crl-23611	93	13	of	of	ADP
crl-23611	93	14	the	the	DET
crl-23611	93	15	chat	chat	NOUN
crl-23611	93	16	.	.	PUNCT
crl-23611	94	1	2.1	2.1	NUM
crl-23611	94	2	satisfaction	satisfaction	NOUN
crl-23611	94	3	check	check	NOUN
crl-23611	94	4	:	:	PUNCT
crl-23611	94	5	did	do	AUX
crl-23611	94	6	the	the	DET
crl-23611	94	7	operator	operator	NOUN
crl-23611	94	8	make	make	VERB
crl-23611	94	9	sure	sure	ADJ
crl-23611	94	10	that	that	SCONJ
crl-23611	94	11	the	the	DET
crl-23611	94	12	user	user	NOUN
crl-23611	94	13	was	be	AUX
crl-23611	94	14	satisfied	satisfied	ADJ
crl-23611	94	15	with	with	ADP
crl-23611	94	16	the	the	DET
crl-23611	94	17	answer	answer	NOUN
crl-23611	94	18	they	they	PRON
crl-23611	94	19	received	receive	VERB
crl-23611	94	20	?	?	PUNCT
crl-23611	95	1	2.2	2.2	NUM
crl-23611	95	2	invitation	invitation	NOUN
crl-23611	95	3	to	to	PART
crl-23611	95	4	return	return	VERB
crl-23611	95	5	:	:	PUNCT
crl-23611	95	6	did	do	AUX
crl-23611	95	7	the	the	DET
crl-23611	95	8	operator	operator	NOUN
crl-23611	95	9	invite	invite	VERB
crl-23611	95	10	the	the	DET
crl-23611	95	11	user	user	NOUN
crl-23611	95	12	to	to	PART
crl-23611	95	13	come	come	VERB
crl-23611	95	14	back	back	ADV
crl-23611	95	15	if	if	SCONJ
crl-23611	95	16	they	they	PRON
crl-23611	95	17	had	have	VERB
crl-23611	95	18	more	more	ADJ
crl-23611	95	19	questions	question	NOUN
crl-23611	95	20	?	?	PUNCT
crl-23611	96	1	2.3	2.3	NUM
crl-23611	96	2	chat	chat	NOUN
crl-23611	96	3	ended	end	VERB
crl-23611	96	4	mutually	mutually	ADV
crl-23611	96	5	:	:	PUNCT
crl-23611	96	6	is	be	AUX
crl-23611	96	7	there	there	PRON
crl-23611	96	8	evidence	evidence	NOUN
crl-23611	96	9	that	that	SCONJ
crl-23611	96	10	both	both	CCONJ
crl-23611	96	11	the	the	DET
crl-23611	96	12	user	user	NOUN
crl-23611	96	13	and	and	CCONJ
crl-23611	96	14	operator	operator	NOUN
crl-23611	96	15	knew	know	VERB
crl-23611	96	16	and	and	CCONJ
crl-23611	96	17	agreed	agree	VERB
crl-23611	96	18	that	that	SCONJ
crl-23611	96	19	the	the	DET
crl-23611	96	20	chat	chat	NOUN
crl-23611	96	21	was	be	AUX
crl-23611	96	22	ending	end	VERB
crl-23611	96	23	?	?	PUNCT
crl-23611	97	1	3	3	X
crl-23611	97	2	.	.	X
crl-23611	97	3	anytime	anytime	ADJ
crl-23611	97	4	behaviors	behavior	NOUN
crl-23611	97	5	:	:	PUNCT
crl-23611	97	6	behaviors	behavior	NOUN
crl-23611	97	7	that	that	PRON
crl-23611	97	8	can	can	AUX
crl-23611	97	9	occur	occur	VERB
crl-23611	97	10	at	at	ADP
crl-23611	97	11	any	any	DET
crl-23611	97	12	time	time	NOUN
crl-23611	97	13	during	during	ADP
crl-23611	97	14	the	the	DET
crl-23611	97	15	chat	chat	NOUN
crl-23611	97	16	.	.	PUNCT
crl-23611	98	1	3.1	3.1	NUM
crl-23611	98	2	institution	institution	NOUN
crl-23611	98	3	match	match	NOUN
crl-23611	98	4	reveal	reveal	NOUN
crl-23611	98	5	:	:	PUNCT
crl-23611	98	6	did	do	AUX
crl-23611	98	7	the	the	DET
crl-23611	98	8	operator	operator	NOUN
crl-23611	98	9	reveal	reveal	VERB
crl-23611	98	10	that	that	SCONJ
crl-23611	98	11	they	they	PRON
crl-23611	98	12	did	do	AUX
crl-23611	98	13	not	not	PART
crl-23611	98	14	work	work	VERB
crl-23611	98	15	at	at	ADP
crl-23611	98	16	the	the	DET
crl-23611	98	17	same	same	ADJ
crl-23611	98	18	institution	institution	NOUN
crl-23611	98	19	as	as	ADP
crl-23611	98	20	the	the	DET
crl-23611	98	21	user	user	NOUN
crl-23611	98	22	?	?	PUNCT
crl-23611	99	1	3.2	3.2	NUM
crl-23611	99	2	transfer	transfer	NOUN
crl-23611	99	3	:	:	PUNCT
crl-23611	99	4	was	be	AUX
crl-23611	99	5	the	the	DET
crl-23611	99	6	chat	chat	NOUN
crl-23611	99	7	transferred	transfer	VERB
crl-23611	99	8	from	from	ADP
crl-23611	99	9	one	one	NUM
crl-23611	99	10	operator	operator	NOUN
crl-23611	99	11	to	to	ADP
crl-23611	99	12	another	another	PRON
crl-23611	99	13	?	?	PUNCT
crl-23611	100	1	dissatisfaction	dissatisfaction	NOUN
crl-23611	100	2	in	in	ADP
crl-23611	100	3	chat	chat	NOUN
crl-23611	100	4	reference	reference	NOUN
crl-23611	100	5	users	user	VERB
crl-23611	100	6	931	931	NUM
crl-23611	100	7	3.3	3.3	NUM
crl-23611	100	8	tone	tone	NOUN
crl-23611	100	9	:	:	PUNCT
crl-23611	100	10	was	be	AUX
crl-23611	100	11	the	the	DET
crl-23611	100	12	operator	operator	NOUN
crl-23611	100	13	professional	professional	ADJ
crl-23611	100	14	and	and	CCONJ
crl-23611	100	15	courteous	courteous	ADJ
crl-23611	100	16	?	?	PUNCT
crl-23611	101	1	3.4	3.4	NUM
crl-23611	101	2	referral	referral	NOUN
crl-23611	101	3	:	:	PUNCT
crl-23611	101	4	did	do	AUX
crl-23611	101	5	the	the	DET
crl-23611	101	6	operator	operator	NOUN
crl-23611	101	7	recommend	recommend	VERB
crl-23611	101	8	that	that	SCONJ
crl-23611	101	9	the	the	DET
crl-23611	101	10	user	user	NOUN
crl-23611	101	11	contact	contact	VERB
crl-23611	101	12	another	another	DET
crl-23611	101	13	service	service	NOUN
crl-23611	101	14	point	point	NOUN
crl-23611	101	15	or	or	CCONJ
crl-23611	101	16	individual	individual	ADJ
crl-23611	101	17	?	?	PUNCT
crl-23611	101	18	3.5	3.5	NUM
crl-23611	101	19	interest	interest	NOUN
crl-23611	101	20	and	and	CCONJ
crl-23611	101	21	empathy	empathy	NOUN
crl-23611	101	22	:	:	PUNCT
crl-23611	101	23	did	do	AUX
crl-23611	101	24	the	the	DET
crl-23611	101	25	operator	operator	NOUN
crl-23611	101	26	make	make	VERB
crl-23611	101	27	it	it	PRON
crl-23611	101	28	clear	clear	ADJ
crl-23611	101	29	that	that	SCONJ
crl-23611	101	30	they	they	PRON
crl-23611	101	31	cared	care	VERB
crl-23611	101	32	about	about	ADP
crl-23611	101	33	the	the	DET
crl-23611	101	34	user	user	NOUN
crl-23611	101	35	and/or	and/or	CCONJ
crl-23611	101	36	the	the	DET
crl-23611	101	37	user	user	NOUN
crl-23611	101	38	’s	’s	PART
crl-23611	101	39	question	question	NOUN
crl-23611	101	40	?	?	PUNCT
crl-23611	102	1	3.6	3.6	NUM
crl-23611	102	2	informality	informality	NOUN
crl-23611	102	3	:	:	PUNCT
crl-23611	102	4	did	do	AUX
crl-23611	102	5	the	the	DET
crl-23611	102	6	operator	operator	NOUN
crl-23611	102	7	use	use	VERB
crl-23611	102	8	an	an	DET
crl-23611	102	9	informal	informal	ADJ
crl-23611	102	10	writing	writing	NOUN
crl-23611	102	11	style	style	NOUN
crl-23611	102	12	(	(	PUNCT
crl-23611	102	13	such	such	ADJ
crl-23611	102	14	as	as	ADP
crl-23611	102	15	sentence	sentence	NOUN
crl-23611	102	16	fragments	fragment	NOUN
crl-23611	102	17	,	,	PUNCT
crl-23611	102	18	emoji	emoji	NOUN
crl-23611	102	19	,	,	PUNCT
crl-23611	102	20	contractions	contraction	NOUN
crl-23611	102	21	)	)	PUNCT
crl-23611	102	22	?	?	PUNCT
crl-23611	103	1	3.7	3.7	NUM
crl-23611	103	2	“	"	PUNCT
crl-23611	103	3	no	no	NOUN
crl-23611	103	4	”	"	PUNCT
crl-23611	103	5	:	:	PUNCT
crl-23611	103	6	did	do	AUX
crl-23611	103	7	the	the	DET
crl-23611	103	8	operator	operator	NOUN
crl-23611	103	9	make	make	VERB
crl-23611	103	10	the	the	DET
crl-23611	103	11	user	user	NOUN
crl-23611	103	12	aware	aware	ADJ
crl-23611	103	13	that	that	SCONJ
crl-23611	103	14	their	their	PRON
crl-23611	103	15	information	information	NOUN
crl-23611	103	16	need	need	VERB
crl-23611	103	17	could	could	AUX
crl-23611	103	18	not	not	PART
crl-23611	103	19	be	be	AUX
crl-23611	103	20	completed	complete	VERB
crl-23611	103	21	?	?	PUNCT
crl-23611	104	1	a	a	DET
crl-23611	104	2	more	more	ADV
crl-23611	104	3	detailed	detailed	ADJ
crl-23611	104	4	explanation	explanation	NOUN
crl-23611	104	5	of	of	ADP
crl-23611	104	6	each	each	DET
crl-23611	104	7	variable	variable	NOUN
crl-23611	104	8	is	be	AUX
crl-23611	104	9	available	available	ADJ
crl-23611	104	10	as	as	ADP
crl-23611	104	11	an	an	DET
crl-23611	104	12	appendix	appendix	NOUN
crl-23611	104	13	.	.	PUNCT
crl-23611	105	1	following	follow	VERB
crl-23611	105	2	best	good	ADJ
crl-23611	105	3	practices	practice	NOUN
crl-23611	105	4	established	establish	VERB
crl-23611	105	5	in	in	ADP
crl-23611	105	6	the	the	DET
crl-23611	105	7	field	field	NOUN
crl-23611	105	8	,	,	PUNCT
crl-23611	105	9	all	all	DET
crl-23611	105	10	four	four	NUM
crl-23611	105	11	members	member	NOUN
crl-23611	105	12	of	of	ADP
crl-23611	105	13	the	the	DET
crl-23611	105	14	research	research	NOUN
crl-23611	105	15	team	team	NOUN
crl-23611	105	16	coded	code	VERB
crl-23611	105	17	a	a	DET
crl-23611	105	18	test	test	NOUN
crl-23611	105	19	set	set	NOUN
crl-23611	105	20	of	of	ADP
crl-23611	105	21	15	15	NUM
crl-23611	105	22	transcripts	transcript	NOUN
crl-23611	105	23	using	use	VERB
crl-23611	105	24	a	a	DET
crl-23611	105	25	draft	draft	NOUN
crl-23611	105	26	codebook	codebook	NOUN
crl-23611	105	27	and	and	CCONJ
crl-23611	105	28	coding	code	VERB
crl-23611	105	29	form	form	NOUN
crl-23611	105	30	,	,	PUNCT
crl-23611	105	31	which	which	PRON
crl-23611	105	32	fed	feed	VERB
crl-23611	105	33	to	to	ADP
crl-23611	105	34	a	a	DET
crl-23611	105	35	spreadsheet	spreadsheet	NOUN
crl-23611	105	36	created	create	VERB
crl-23611	105	37	using	use	VERB
crl-23611	105	38	google	google	PROPN
crl-23611	105	39	forms.41	forms.41	PROPN
crl-23611	105	40	we	we	PRON
crl-23611	105	41	then	then	ADV
crl-23611	105	42	met	meet	VERB
crl-23611	105	43	to	to	PART
crl-23611	105	44	discuss	discuss	VERB
crl-23611	105	45	discrepancies	discrepancy	NOUN
crl-23611	105	46	in	in	ADP
crl-23611	105	47	the	the	DET
crl-23611	105	48	choices	choice	NOUN
crl-23611	105	49	,	,	PUNCT
crl-23611	105	50	refined	refine	VERB
crl-23611	105	51	the	the	DET
crl-23611	105	52	codebook	codebook	NOUN
crl-23611	105	53	and	and	CCONJ
crl-23611	105	54	coding	code	VERB
crl-23611	105	55	form	form	NOUN
crl-23611	105	56	,	,	PUNCT
crl-23611	105	57	and	and	CCONJ
crl-23611	105	58	coded	code	VERB
crl-23611	105	59	a	a	DET
crl-23611	105	60	further	further	ADJ
crl-23611	105	61	10	10	NUM
crl-23611	105	62	transcripts	transcript	NOUN
crl-23611	105	63	.	.	PUNCT
crl-23611	106	1	we	we	PRON
crl-23611	106	2	analyzed	analyze	VERB
crl-23611	106	3	the	the	DET
crl-23611	106	4	intercoder	intercoder	NOUN
crl-23611	106	5	reliability	reliability	NOUN
crl-23611	106	6	for	for	ADP
crl-23611	106	7	all	all	DET
crl-23611	106	8	variables	variable	NOUN
crl-23611	106	9	,	,	PUNCT
crl-23611	106	10	having	having	AUX
crl-23611	106	11	predetermined	predetermine	VERB
crl-23611	106	12	a	a	DET
crl-23611	106	13	threshold	threshold	NOUN
crl-23611	106	14	of	of	ADP
crl-23611	106	15	80	80	NUM
crl-23611	106	16	percent	percent	NOUN
crl-23611	106	17	average	average	ADJ
crl-23611	106	18	pairwise	pairwise	NOUN
crl-23611	106	19	percent	percent	NOUN
crl-23611	106	20	agreement	agreement	NOUN
crl-23611	106	21	.	.	PUNCT
crl-23611	107	1	a	a	DET
crl-23611	107	2	few	few	ADJ
crl-23611	107	3	variables	variable	NOUN
crl-23611	107	4	fell	fall	VERB
crl-23611	107	5	below	below	ADP
crl-23611	107	6	this	this	DET
crl-23611	107	7	threshold	threshold	NOUN
crl-23611	107	8	,	,	PUNCT
crl-23611	107	9	so	so	ADV
crl-23611	107	10	we	we	PRON
crl-23611	107	11	repeated	repeat	VERB
crl-23611	107	12	the	the	DET
crl-23611	107	13	process	process	NOUN
crl-23611	107	14	a	a	DET
crl-23611	107	15	third	third	ADJ
crl-23611	107	16	time	time	NOUN
crl-23611	107	17	with	with	ADP
crl-23611	107	18	an	an	DET
crl-23611	107	19	additional	additional	ADJ
crl-23611	107	20	15	15	NUM
crl-23611	107	21	transcripts	transcript	NOUN
crl-23611	107	22	.	.	PUNCT
crl-23611	108	1	after	after	ADP
crl-23611	108	2	a	a	DET
crl-23611	108	3	third	third	ADJ
crl-23611	108	4	round	round	NOUN
crl-23611	108	5	,	,	PUNCT
crl-23611	108	6	two	two	NUM
crl-23611	108	7	variables	variable	NOUN
crl-23611	108	8	included	include	VERB
crl-23611	108	9	in	in	ADP
crl-23611	108	10	this	this	DET
crl-23611	108	11	study	study	NOUN
crl-23611	108	12	were	be	AUX
crl-23611	108	13	still	still	ADV
crl-23611	108	14	below	below	ADP
crl-23611	108	15	80	80	NUM
crl-23611	108	16	percent	percent	NOUN
crl-23611	108	17	agreement	agreement	NOUN
crl-23611	108	18	:	:	PUNCT
crl-23611	108	19	formality	formality	NOUN
crl-23611	108	20	(	(	PUNCT
crl-23611	108	21	64	64	NUM
crl-23611	108	22	%	%	NOUN
crl-23611	108	23	)	)	PUNCT
crl-23611	108	24	;	;	PUNCT
crl-23611	108	25	and	and	CCONJ
crl-23611	108	26	interest/	interest/	NUM
crl-23611	108	27	empathy	empathy	NOUN
crl-23611	108	28	(	(	PUNCT
crl-23611	108	29	67	67	NUM
crl-23611	108	30	%	%	NOUN
crl-23611	108	31	)	)	PUNCT
crl-23611	108	32	.	.	PUNCT
crl-23611	109	1	having	having	AUX
crl-23611	109	2	established	establish	VERB
crl-23611	109	3	a	a	DET
crl-23611	109	4	strong	strong	ADJ
crl-23611	109	5	level	level	NOUN
crl-23611	109	6	of	of	ADP
crl-23611	109	7	intercoder	intercoder	NOUN
crl-23611	109	8	reliability	reliability	NOUN
crl-23611	109	9	for	for	ADP
crl-23611	109	10	most	most	ADJ
crl-23611	109	11	of	of	ADP
crl-23611	109	12	the	the	DET
crl-23611	109	13	variables	variable	NOUN
crl-23611	109	14	,	,	PUNCT
crl-23611	109	15	the	the	DET
crl-23611	109	16	researchers	researcher	NOUN
crl-23611	109	17	moved	move	VERB
crl-23611	109	18	on	on	ADP
crl-23611	109	19	to	to	ADP
crl-23611	109	20	the	the	DET
crl-23611	109	21	transcript	transcript	NOUN
crl-23611	109	22	coding	code	VERB
crl-23611	109	23	stage	stage	NOUN
crl-23611	109	24	.	.	PUNCT
crl-23611	110	1	all	all	DET
crl-23611	110	2	variables	variable	NOUN
crl-23611	110	3	were	be	AUX
crl-23611	110	4	coded	code	VERB
crl-23611	110	5	by	by	ADP
crl-23611	110	6	a	a	DET
crl-23611	110	7	single	single	ADJ
crl-23611	110	8	researcher	researcher	NOUN
crl-23611	110	9	,	,	PUNCT
crl-23611	110	10	with	with	ADP
crl-23611	110	11	the	the	DET
crl-23611	110	12	exception	exception	NOUN
crl-23611	110	13	of	of	ADP
crl-23611	110	14	the	the	DET
crl-23611	110	15	two	two	NUM
crl-23611	110	16	variables	variable	NOUN
crl-23611	110	17	that	that	PRON
crl-23611	110	18	did	do	AUX
crl-23611	110	19	not	not	PART
crl-23611	110	20	have	have	VERB
crl-23611	110	21	acceptable	acceptable	ADJ
crl-23611	110	22	pairwise	pairwise	NOUN
crl-23611	110	23	percent	percent	NOUN
crl-23611	110	24	agreement	agreement	NOUN
crl-23611	110	25	.	.	PUNCT
crl-23611	111	1	these	these	PRON
crl-23611	111	2	were	be	AUX
crl-23611	111	3	coded	code	VERB
crl-23611	111	4	over	over	ADP
crl-23611	111	5	three	three	NUM
crl-23611	111	6	rounds	round	NOUN
crl-23611	111	7	by	by	ADP
crl-23611	111	8	at	at	ADV
crl-23611	111	9	least	least	ADV
crl-23611	111	10	two	two	NUM
crl-23611	111	11	researchers	researcher	NOUN
crl-23611	111	12	to	to	PART
crl-23611	111	13	address	address	VERB
crl-23611	111	14	concerns	concern	NOUN
crl-23611	111	15	with	with	ADP
crl-23611	111	16	intercoder	intercoder	NOUN
crl-23611	111	17	reliability	reliability	NOUN
crl-23611	111	18	:	:	PUNCT
crl-23611	111	19	•	•	NOUN
crl-23611	111	20	round	round	NOUN
crl-23611	111	21	1	1	NUM
crl-23611	111	22	:	:	PUNCT
crl-23611	111	23	each	each	DET
crl-23611	111	24	researcher	researcher	NOUN
crl-23611	111	25	independently	independently	ADV
crl-23611	111	26	coded	code	VERB
crl-23611	111	27	their	their	PRON
crl-23611	111	28	assigned	assign	VERB
crl-23611	111	29	transcripts	transcript	NOUN
crl-23611	111	30	for	for	ADP
crl-23611	111	31	all	all	DET
crl-23611	111	32	variables	variable	NOUN
crl-23611	111	33	.	.	PUNCT
crl-23611	112	1	•	•	NUM
crl-23611	112	2	round	round	NOUN
crl-23611	112	3	2	2	NUM
crl-23611	112	4	:	:	PUNCT
crl-23611	112	5	each	each	DET
crl-23611	112	6	researcher	researcher	NOUN
crl-23611	112	7	was	be	AUX
crl-23611	112	8	assigned	assign	VERB
crl-23611	112	9	a	a	DET
crl-23611	112	10	set	set	NOUN
crl-23611	112	11	of	of	ADP
crl-23611	112	12	transcripts	transcript	NOUN
crl-23611	112	13	that	that	PRON
crl-23611	112	14	they	they	PRON
crl-23611	112	15	had	have	AUX
crl-23611	112	16	not	not	PART
crl-23611	112	17	yet	yet	ADV
crl-23611	112	18	seen	see	VERB
crl-23611	112	19	and	and	CCONJ
crl-23611	112	20	independently	independently	ADV
crl-23611	112	21	coded	code	VERB
crl-23611	112	22	for	for	ADP
crl-23611	112	23	only	only	ADV
crl-23611	112	24	the	the	DET
crl-23611	112	25	two	two	NUM
crl-23611	112	26	variables	variable	NOUN
crl-23611	112	27	that	that	PRON
crl-23611	112	28	did	do	AUX
crl-23611	112	29	not	not	PART
crl-23611	112	30	have	have	VERB
crl-23611	112	31	acceptable	acceptable	ADJ
crl-23611	112	32	pairwise	pairwise	NOUN
crl-23611	112	33	percent	percent	NOUN
crl-23611	112	34	agreement	agreement	NOUN
crl-23611	112	35	.	.	PUNCT
crl-23611	113	1	•	•	NUM
crl-23611	113	2	round	round	ADV
crl-23611	113	3	3	3	NUM
crl-23611	113	4	:	:	PUNCT
crl-23611	113	5	each	each	DET
crl-23611	113	6	researcher	researcher	NOUN
crl-23611	113	7	was	be	AUX
crl-23611	113	8	assigned	assign	VERB
crl-23611	113	9	a	a	DET
crl-23611	113	10	set	set	NOUN
crl-23611	113	11	of	of	ADP
crl-23611	113	12	transcripts	transcript	NOUN
crl-23611	113	13	they	they	PRON
crl-23611	113	14	had	have	AUX
crl-23611	113	15	not	not	PART
crl-23611	113	16	seen	see	VERB
crl-23611	113	17	in	in	ADP
crl-23611	113	18	either	either	PRON
crl-23611	113	19	of	of	ADP
crl-23611	113	20	the	the	DET
crl-23611	113	21	previous	previous	ADJ
crl-23611	113	22	rounds	round	NOUN
crl-23611	113	23	and	and	CCONJ
crl-23611	113	24	resolved	resolve	VERB
crl-23611	113	25	any	any	DET
crl-23611	113	26	conflicts	conflict	NOUN
crl-23611	113	27	between	between	ADP
crl-23611	113	28	the	the	DET
crl-23611	113	29	previous	previous	ADJ
crl-23611	113	30	coders	coder	NOUN
crl-23611	113	31	for	for	ADP
crl-23611	113	32	the	the	DET
crl-23611	113	33	two	two	NUM
crl-23611	113	34	variables	variable	NOUN
crl-23611	113	35	with	with	ADP
crl-23611	113	36	poor	poor	ADJ
crl-23611	113	37	intercoder	intercoder	NOUN
crl-23611	113	38	reliability	reliability	NOUN
crl-23611	113	39	.	.	PUNCT
crl-23611	114	1	this	this	DET
crl-23611	114	2	procedure	procedure	NOUN
crl-23611	114	3	was	be	AUX
crl-23611	114	4	informed	inform	VERB
crl-23611	114	5	by	by	ADP
crl-23611	114	6	best	good	ADJ
crl-23611	114	7	practices	practice	NOUN
crl-23611	114	8	in	in	ADP
crl-23611	114	9	qualitative	qualitative	ADJ
crl-23611	114	10	research	research	NOUN
crl-23611	114	11	.	.	PUNCT
crl-23611	115	1	barbour	barbour	PROPN
crl-23611	115	2	advises	advise	VERB
crl-23611	115	3	that	that	SCONJ
crl-23611	115	4	multiple	multiple	ADJ
crl-23611	115	5	coding	coding	NOUN
crl-23611	115	6	can	can	AUX
crl-23611	115	7	address	address	VERB
crl-23611	115	8	concerns	concern	NOUN
crl-23611	115	9	with	with	ADP
crl-23611	115	10	intercoder	intercoder	NOUN
crl-23611	115	11	reliability	reliability	NOUN
crl-23611	115	12	and	and	CCONJ
crl-23611	115	13	increase	increase	VERB
crl-23611	115	14	thoroughness.42	thoroughness.42	NOUN
crl-23611	115	15	exit	exit	NOUN
crl-23611	115	16	survey	survey	NOUN
crl-23611	115	17	free	free	ADJ
crl-23611	115	18	text	text	NOUN
crl-23611	115	19	the	the	DET
crl-23611	115	20	researchers	researcher	NOUN
crl-23611	115	21	examined	examine	VERB
crl-23611	115	22	all	all	DET
crl-23611	115	23	free	free	ADJ
crl-23611	115	24	text	text	NOUN
crl-23611	115	25	responses	response	NOUN
crl-23611	115	26	included	include	VERB
crl-23611	115	27	in	in	ADP
crl-23611	115	28	the	the	DET
crl-23611	115	29	sample	sample	NOUN
crl-23611	115	30	’s	’s	PART
crl-23611	115	31	exit	exit	NOUN
crl-23611	115	32	surveys	survey	NOUN
crl-23611	115	33	.	.	PUNCT
crl-23611	116	1	we	we	PRON
crl-23611	116	2	classified	classify	VERB
crl-23611	116	3	comments	comment	NOUN
crl-23611	116	4	related	relate	VERB
crl-23611	116	5	to	to	ADP
crl-23611	116	6	operator	operator	NOUN
crl-23611	116	7	behavior	behavior	NOUN
crl-23611	116	8	using	use	VERB
crl-23611	116	9	the	the	DET
crl-23611	116	10	codes	code	NOUN
crl-23611	116	11	we	we	PRON
crl-23611	116	12	employed	employ	VERB
crl-23611	116	13	in	in	ADP
crl-23611	116	14	the	the	DET
crl-23611	116	15	transcript	transcript	NOUN
crl-23611	116	16	analysis	analysis	NOUN
crl-23611	116	17	portion	portion	NOUN
crl-23611	116	18	of	of	ADP
crl-23611	116	19	the	the	DET
crl-23611	116	20	study	study	NOUN
crl-23611	116	21	.	.	PUNCT
crl-23611	117	1	data	datum	NOUN
crl-23611	117	2	compilation	compilation	NOUN
crl-23611	117	3	once	once	SCONJ
crl-23611	117	4	each	each	DET
crl-23611	117	5	transcript	transcript	NOUN
crl-23611	117	6	had	have	AUX
crl-23611	117	7	been	be	AUX
crl-23611	117	8	coded	code	VERB
crl-23611	117	9	,	,	PUNCT
crl-23611	117	10	we	we	PRON
crl-23611	117	11	combined	combine	VERB
crl-23611	117	12	the	the	DET
crl-23611	117	13	coded	code	VERB
crl-23611	117	14	data	data	NOUN
crl-23611	117	15	spreadsheet	spreadsheet	NOUN
crl-23611	117	16	with	with	ADP
crl-23611	117	17	the	the	DET
crl-23611	117	18	prechat	prechat	PROPN
crl-23611	117	19	and	and	CCONJ
crl-23611	117	20	exit	exit	NOUN
crl-23611	117	21	surveys	survey	NOUN
crl-23611	117	22	,	,	PUNCT
crl-23611	117	23	metadata	metadata	NOUN
crl-23611	117	24	,	,	PUNCT
crl-23611	117	25	and	and	CCONJ
crl-23611	117	26	exit	exit	NOUN
crl-23611	117	27	survey	survey	NOUN
crl-23611	117	28	free	free	ADJ
crl-23611	117	29	text	text	NOUN
crl-23611	117	30	themes	theme	NOUN
crl-23611	117	31	in	in	ADP
crl-23611	117	32	a	a	DET
crl-23611	117	33	single	single	ADJ
crl-23611	117	34	spreadsheet	spreadsheet	NOUN
crl-23611	117	35	and	and	CCONJ
crl-23611	117	36	prepared	prepare	VERB
crl-23611	117	37	it	it	PRON
crl-23611	117	38	for	for	ADP
crl-23611	117	39	spss	spss	ADJ
crl-23611	117	40	input	input	NOUN
crl-23611	117	41	.	.	PUNCT
crl-23611	118	1	a	a	DET
crl-23611	118	2	research	research	NOUN
crl-23611	118	3	design	design	NOUN
crl-23611	118	4	consultant	consultant	NOUN
crl-23611	118	5	based	base	VERB
crl-23611	118	6	at	at	ADP
crl-23611	118	7	the	the	DET
crl-23611	118	8	education	education	NOUN
crl-23611	118	9	commons	common	NOUN
crl-23611	118	10	at	at	ADP
crl-23611	118	11	the	the	DET
crl-23611	118	12	university	university	PROPN
crl-23611	118	13	of	of	ADP
crl-23611	118	14	toronto	toronto	PROPN
crl-23611	118	15	’s	’s	PROPN
crl-23611	118	16	ontario	ontario	PROPN
crl-23611	118	17	institute	institute	PROPN
crl-23611	118	18	for	for	ADP
crl-23611	118	19	studies	study	NOUN
crl-23611	118	20	in	in	ADP
crl-23611	118	21	education	education	NOUN
crl-23611	118	22	advised	advise	VERB
crl-23611	118	23	us	we	PRON
crl-23611	118	24	which	which	DET
crl-23611	118	25	statistical	statistical	ADJ
crl-23611	118	26	tests	test	NOUN
crl-23611	118	27	to	to	PART
crl-23611	118	28	run	run	VERB
crl-23611	118	29	.	.	PUNCT
crl-23611	119	1	932	932	NUM
crl-23611	119	2	college	college	PROPN
crl-23611	119	3	&	&	CCONJ
crl-23611	119	4	research	research	PROPN
crl-23611	119	5	libraries	library	NOUN
crl-23611	119	6	november	november	PROPN
crl-23611	119	7	2019	2019	NUM
crl-23611	119	8	results	result	VERB
crl-23611	119	9	demographic	demographic	ADJ
crl-23611	119	10	characteristics	characteristic	NOUN
crl-23611	119	11	since	since	SCONJ
crl-23611	119	12	our	our	PRON
crl-23611	119	13	study	study	NOUN
crl-23611	119	14	used	use	VERB
crl-23611	119	15	exit	exit	NOUN
crl-23611	119	16	surveys	survey	NOUN
crl-23611	119	17	that	that	PRON
crl-23611	119	18	were	be	AUX
crl-23611	119	19	self	self	NOUN
crl-23611	119	20	-	-	PUNCT
crl-23611	119	21	selected	select	VERB
crl-23611	119	22	,	,	PUNCT
crl-23611	119	23	we	we	PRON
crl-23611	119	24	investigated	investigate	VERB
crl-23611	119	25	the	the	DET
crl-23611	119	26	demographic	demographic	ADJ
crl-23611	119	27	characteristics	characteristic	NOUN
crl-23611	119	28	of	of	ADP
crl-23611	119	29	the	the	DET
crl-23611	119	30	eligible	eligible	ADJ
crl-23611	119	31	and	and	CCONJ
crl-23611	119	32	ineligible	ineligible	ADJ
crl-23611	119	33	segments	segment	NOUN
crl-23611	119	34	of	of	ADP
crl-23611	119	35	the	the	DET
crl-23611	119	36	population	population	NOUN
crl-23611	119	37	to	to	PART
crl-23611	119	38	determine	determine	VERB
crl-23611	119	39	if	if	SCONJ
crl-23611	119	40	they	they	PRON
crl-23611	119	41	were	be	AUX
crl-23611	119	42	skewed	skewed	ADJ
crl-23611	119	43	.	.	PUNCT
crl-23611	120	1	a	a	DET
crl-23611	120	2	comparison	comparison	NOUN
crl-23611	120	3	is	be	AUX
crl-23611	120	4	presented	present	VERB
crl-23611	120	5	in	in	ADP
crl-23611	120	6	table	table	NOUN
crl-23611	120	7	1	1	NUM
crl-23611	120	8	,	,	PUNCT
crl-23611	120	9	which	which	PRON
crl-23611	120	10	shows	show	VERB
crl-23611	120	11	that	that	SCONJ
crl-23611	120	12	the	the	DET
crl-23611	120	13	percent	percent	NOUN
crl-23611	120	14	share	share	NOUN
crl-23611	120	15	of	of	ADP
crl-23611	120	16	each	each	DET
crl-23611	120	17	demographic	demographic	ADJ
crl-23611	120	18	group	group	NOUN
crl-23611	120	19	is	be	AUX
crl-23611	120	20	very	very	ADV
crl-23611	120	21	similar	similar	ADJ
crl-23611	120	22	for	for	ADP
crl-23611	120	23	both	both	CCONJ
crl-23611	120	24	the	the	DET
crl-23611	120	25	eligible	eligible	ADJ
crl-23611	120	26	and	and	CCONJ
crl-23611	120	27	the	the	DET
crl-23611	120	28	ineligible	ineligible	ADJ
crl-23611	120	29	groups	group	NOUN
crl-23611	120	30	.	.	PUNCT
crl-23611	121	1	a	a	DET
crl-23611	121	2	chi	chi	ADJ
crl-23611	121	3	-	-	PUNCT
crl-23611	121	4	square	square	ADJ
crl-23611	121	5	test	test	NOUN
crl-23611	121	6	of	of	ADP
crl-23611	121	7	independence	independence	NOUN
crl-23611	121	8	revealed	reveal	VERB
crl-23611	121	9	that	that	SCONJ
crl-23611	121	10	there	there	PRON
crl-23611	121	11	was	be	VERB
crl-23611	121	12	no	no	DET
crl-23611	121	13	significant	significant	ADJ
crl-23611	121	14	association	association	NOUN
crl-23611	121	15	between	between	ADP
crl-23611	121	16	user	user	NOUN
crl-23611	121	17	status	status	NOUN
crl-23611	121	18	and	and	CCONJ
crl-23611	121	19	the	the	DET
crl-23611	121	20	presence	presence	NOUN
crl-23611	121	21	of	of	ADP
crl-23611	121	22	a	a	DET
crl-23611	121	23	completed	complete	VERB
crl-23611	121	24	exit	exit	NOUN
crl-23611	121	25	survey	survey	NOUN
crl-23611	121	26	(	(	PUNCT
crl-23611	121	27	χ2	χ2	NOUN
crl-23611	121	28	=	=	SYM
crl-23611	121	29	10.062	10.062	NUM
crl-23611	121	30	,	,	PUNCT
crl-23611	121	31	p	p	X
crl-23611	121	32	=	=	PROPN
crl-23611	121	33	0.074	0.074	NUM
crl-23611	121	34	)	)	PUNCT
crl-23611	121	35	.	.	PUNCT
crl-23611	122	1	a	a	DET
crl-23611	122	2	pearson	pearson	PROPN
crl-23611	122	3	chi	chi	PROPN
crl-23611	122	4	square	square	PROPN
crl-23611	122	5	is	be	AUX
crl-23611	122	6	a	a	DET
crl-23611	122	7	test	test	NOUN
crl-23611	122	8	of	of	ADP
crl-23611	122	9	independence	independence	NOUN
crl-23611	122	10	that	that	PRON
crl-23611	122	11	determines	determine	VERB
crl-23611	122	12	if	if	SCONJ
crl-23611	122	13	there	there	PRON
crl-23611	122	14	is	be	VERB
crl-23611	122	15	a	a	DET
crl-23611	122	16	statistically	statistically	ADV
crl-23611	122	17	significant	significant	ADJ
crl-23611	122	18	relationship	relationship	NOUN
crl-23611	122	19	between	between	ADP
crl-23611	122	20	categorical	categorical	ADJ
crl-23611	122	21	variables	variable	NOUN
crl-23611	122	22	(	(	PUNCT
crl-23611	122	23	for	for	ADP
crl-23611	122	24	example	example	NOUN
crl-23611	122	25	,	,	PUNCT
crl-23611	122	26	variables	variable	NOUN
crl-23611	122	27	with	with	ADP
crl-23611	122	28	no	no	DET
crl-23611	122	29	hierarchy	hierarchy	NOUN
crl-23611	122	30	or	or	CCONJ
crl-23611	122	31	order	order	NOUN
crl-23611	122	32	,	,	PUNCT
crl-23611	122	33	only	only	ADV
crl-23611	122	34	names	name	NOUN
crl-23611	122	35	)	)	PUNCT
crl-23611	122	36	.	.	PUNCT
crl-23611	123	1	there	there	PRON
crl-23611	123	2	were	be	VERB
crl-23611	123	3	too	too	ADV
crl-23611	123	4	few	few	ADJ
crl-23611	123	5	french	french	ADJ
crl-23611	123	6	-	-	PUNCT
crl-23611	123	7	language	language	NOUN
crl-23611	123	8	chats	chat	NOUN
crl-23611	123	9	to	to	PART
crl-23611	123	10	obtain	obtain	VERB
crl-23611	123	11	a	a	DET
crl-23611	123	12	pearson	pearson	NOUN
crl-23611	123	13	chi	chi	PROPN
crl-23611	123	14	square	square	PROPN
crl-23611	123	15	,	,	PUNCT
crl-23611	123	16	so	so	ADV
crl-23611	123	17	we	we	PRON
crl-23611	123	18	used	use	VERB
crl-23611	123	19	a	a	DET
crl-23611	123	20	test	test	NOUN
crl-23611	123	21	appropriate	appropriate	ADJ
crl-23611	123	22	for	for	ADP
crl-23611	123	23	small	small	ADJ
crl-23611	123	24	samples	sample	NOUN
crl-23611	123	25	,	,	PUNCT
crl-23611	123	26	fisher	fisher	PROPN
crl-23611	123	27	’s	’s	PART
crl-23611	123	28	exact	exact	ADJ
crl-23611	123	29	test	test	NOUN
crl-23611	123	30	,	,	PUNCT
crl-23611	123	31	which	which	PRON
crl-23611	123	32	was	be	AUX
crl-23611	123	33	also	also	ADV
crl-23611	123	34	not	not	PART
crl-23611	123	35	significant	significant	ADJ
crl-23611	123	36	at	at	ADP
crl-23611	123	37	p	p	NOUN
crl-23611	123	38	=	=	NOUN
crl-23611	123	39	0.783	0.783	NUM
crl-23611	123	40	.	.	PUNCT
crl-23611	124	1	table	table	NOUN
crl-23611	124	2	1	1	NUM
crl-23611	124	3	comparison	comparison	NOUN
crl-23611	124	4	of	of	ADP
crl-23611	124	5	demographic	demographic	ADJ
crl-23611	124	6	characteristics	characteristic	NOUN
crl-23611	124	7	of	of	ADP
crl-23611	124	8	eligible	eligible	ADJ
crl-23611	124	9	and	and	CCONJ
crl-23611	124	10	ineligible	ineligible	ADJ
crl-23611	124	11	chat	chat	NOUN
crl-23611	124	12	interactions	interaction	NOUN
crl-23611	124	13	during	during	ADP
crl-23611	124	14	the	the	DET
crl-23611	124	15	study	study	NOUN
crl-23611	124	16	period	period	NOUN
crl-23611	124	17	user	user	NOUN
crl-23611	124	18	status	status	NOUN
crl-23611	124	19	ineligible	ineligible	ADJ
crl-23611	124	20	(	(	PUNCT
crl-23611	124	21	no	no	DET
crl-23611	124	22	completed	complete	VERB
crl-23611	124	23	exit	exit	NOUN
crl-23611	124	24	survey	survey	NOUN
crl-23611	124	25	)	)	PUNCT
crl-23611	124	26	eligible	eligible	ADJ
crl-23611	124	27	(	(	PUNCT
crl-23611	124	28	completed	complete	VERB
crl-23611	124	29	exit	exit	NOUN
crl-23611	124	30	survey	survey	NOUN
crl-23611	124	31	)	)	PUNCT
crl-23611	124	32	n	n	CCONJ
crl-23611	125	1	%	%	NOUN
crl-23611	125	2	n	n	PRON
crl-23611	125	3	%	%	NOUN
crl-23611	125	4	alumni	alumnus	NOUN
crl-23611	125	5	291	291	NUM
crl-23611	125	6	3.6	3.6	NUM
crl-23611	125	7	%	%	NOUN
crl-23611	125	8	60	60	NUM
crl-23611	125	9	4.3	4.3	NUM
crl-23611	125	10	%	%	NOUN
crl-23611	125	11	faculty	faculty	NOUN
crl-23611	125	12	member	member	NOUN
crl-23611	125	13	371	371	NUM
crl-23611	125	14	4.6	4.6	NUM
crl-23611	125	15	%	%	NOUN
crl-23611	125	16	81	81	NUM
crl-23611	125	17	5.8	5.8	NUM
crl-23611	125	18	%	%	NOUN
crl-23611	125	19	graduate	graduate	NOUN
crl-23611	125	20	student	student	NOUN
crl-23611	125	21	2,232	2,232	NUM
crl-23611	125	22	27.8	27.8	NUM
crl-23611	125	23	%	%	NOUN
crl-23611	125	24	353	353	NUM
crl-23611	125	25	25.3	25.3	NUM
crl-23611	125	26	%	%	NOUN
crl-23611	125	27	other	other	ADJ
crl-23611	125	28	672	672	NUM
crl-23611	125	29	8.4	8.4	NUM
crl-23611	125	30	%	%	NOUN
crl-23611	125	31	116	116	NUM
crl-23611	125	32	8.3	8.3	NUM
crl-23611	125	33	%	%	NOUN
crl-23611	125	34	undergraduate	undergraduate	NOUN
crl-23611	125	35	4,449	4,449	NUM
crl-23611	125	36	55.5	55.5	NUM
crl-23611	125	37	%	%	NOUN
crl-23611	125	38	785	785	NUM
crl-23611	125	39	56.3	56.3	NUM
crl-23611	125	40	%	%	NOUN
crl-23611	125	41	table	table	NOUN
crl-23611	125	42	2	2	NUM
crl-23611	125	43	summary	summary	NOUN
crl-23611	125	44	of	of	ADP
crl-23611	125	45	chi	chi	ADJ
crl-23611	125	46	-	-	PUNCT
crl-23611	125	47	square	square	ADJ
crl-23611	125	48	tests	test	NOUN
crl-23611	125	49	of	of	ADP
crl-23611	125	50	independence	independence	NOUN
crl-23611	125	51	by	by	ADP
crl-23611	125	52	variable	variable	ADJ
crl-23611	125	53	category	category	NOUN
crl-23611	125	54	variable	variable	NOUN
crl-23611	125	55	χ2	χ2	PROPN
crl-23611	125	56	df	df	PROPN
crl-23611	125	57	significance	significance	NOUN
crl-23611	125	58	opening	opening	NOUN
crl-23611	125	59	behaviors	behavior	NOUN
crl-23611	125	60	clarification	clarification	VERB
crl-23611	125	61	6.127	6.127	NUM
crl-23611	125	62	1	1	NUM
crl-23611	125	63	0.013	0.013	NUM
crl-23611	125	64	confirmation	confirmation	NOUN
crl-23611	125	65	2.882	2.882	NUM
crl-23611	125	66	1	1	NUM
crl-23611	125	67	0.09	0.09	NUM
crl-23611	125	68	attempt	attempt	NOUN
crl-23611	125	69	to	to	PART
crl-23611	125	70	resolve	resolve	VERB
crl-23611	125	71	14.888	14.888	NUM
crl-23611	125	72	1	1	NUM
crl-23611	125	73	<	<	NOUN
crl-23611	125	74	0.001	0.001	NUM
crl-23611	125	75	closing	closing	NOUN
crl-23611	125	76	behaviors	behavior	NOUN
crl-23611	125	77	satisfaction	satisfaction	NOUN
crl-23611	125	78	check	check	VERB
crl-23611	125	79	7.852	7.852	NUM
crl-23611	125	80	1	1	NUM
crl-23611	125	81	0.005	0.005	NUM
crl-23611	125	82	invitation	invitation	NOUN
crl-23611	125	83	to	to	PART
crl-23611	125	84	return	return	VERB
crl-23611	125	85	0.122	0.122	NUM
crl-23611	125	86	1	1	NUM
crl-23611	125	87	0.727	0.727	NUM
crl-23611	125	88	chat	chat	NOUN
crl-23611	125	89	ended	end	VERB
crl-23611	125	90	mutually	mutually	ADV
crl-23611	125	91	33.304	33.304	NUM
crl-23611	125	92	1	1	NUM
crl-23611	125	93	<	<	NOUN
crl-23611	125	94	0.001	0.001	NUM
crl-23611	125	95	anytime	anytime	NOUN
crl-23611	125	96	behaviors	behavior	NOUN
crl-23611	125	97	institution	institution	NOUN
crl-23611	125	98	match	match	NOUN
crl-23611	125	99	reveal	reveal	VERB
crl-23611	125	100	4.323	4.323	NUM
crl-23611	125	101	1	1	NUM
crl-23611	125	102	0.038	0.038	NUM
crl-23611	125	103	tone	tone	NOUN
crl-23611	125	104	14.483	14.483	NUM
crl-23611	125	105	1	1	NUM
crl-23611	125	106	<	<	NOUN
crl-23611	125	107	0.001	0.001	NUM
crl-23611	125	108	transfer	transfer	NOUN
crl-23611	125	109	5.990	5.990	NUM
crl-23611	125	110	1	1	NUM
crl-23611	125	111	0.014	0.014	NUM
crl-23611	125	112	referral	referral	NOUN
crl-23611	125	113	17.328	17.328	NUM
crl-23611	125	114	1	1	NUM
crl-23611	125	115	<	<	NOUN
crl-23611	125	116	0.001	0.001	NUM
crl-23611	125	117	interest	interest	NOUN
crl-23611	125	118	and	and	CCONJ
crl-23611	125	119	empathy	empathy	NOUN
crl-23611	125	120	22.692	22.692	NUM
crl-23611	125	121	1	1	NUM
crl-23611	125	122	<	<	NOUN
crl-23611	125	123	0.001	0.001	NUM
crl-23611	125	124	informality	informality	NOUN
crl-23611	125	125	3.958	3.958	NUM
crl-23611	125	126	1	1	NUM
crl-23611	125	127	0.047	0.047	NUM
crl-23611	125	128	“	"	PUNCT
crl-23611	125	129	no	no	PROPN
crl-23611	125	130	”	"	PUNCT
crl-23611	125	131	13.690	13.690	NUM
crl-23611	125	132	1	1	NUM
crl-23611	125	133	<	<	SYM
crl-23611	125	134	0.001	0.001	NUM
crl-23611	125	135	dissatisfaction	dissatisfaction	NOUN
crl-23611	125	136	in	in	ADP
crl-23611	125	137	chat	chat	NOUN
crl-23611	125	138	reference	reference	NOUN
crl-23611	125	139	users	user	NOUN
crl-23611	125	140	933	933	NUM
crl-23611	125	141	coded	code	VERB
crl-23611	125	142	variables	variable	NOUN
crl-23611	125	143	the	the	DET
crl-23611	125	144	researchers	researcher	NOUN
crl-23611	125	145	used	use	VERB
crl-23611	125	146	chi	chi	PROPN
crl-23611	125	147	square	square	ADJ
crl-23611	125	148	tests	test	NOUN
crl-23611	125	149	of	of	ADP
crl-23611	125	150	independence	independence	NOUN
crl-23611	125	151	to	to	PART
crl-23611	125	152	determine	determine	VERB
crl-23611	125	153	if	if	SCONJ
crl-23611	125	154	there	there	PRON
crl-23611	125	155	was	be	VERB
crl-23611	125	156	a	a	DET
crl-23611	125	157	relationship	relationship	NOUN
crl-23611	125	158	between	between	ADP
crl-23611	125	159	user	user	NOUN
crl-23611	125	160	dissatisfaction	dissatisfaction	NOUN
crl-23611	125	161	and	and	CCONJ
crl-23611	125	162	the	the	DET
crl-23611	125	163	observed	observe	VERB
crl-23611	125	164	operator	operator	NOUN
crl-23611	125	165	behaviors	behavior	NOUN
crl-23611	125	166	.	.	PUNCT
crl-23611	126	1	as	as	SCONJ
crl-23611	126	2	shown	show	VERB
crl-23611	126	3	in	in	ADP
crl-23611	126	4	table	table	NOUN
crl-23611	126	5	2	2	NUM
crl-23611	126	6	,	,	PUNCT
crl-23611	126	7	11	11	NUM
crl-23611	126	8	variables	variable	NOUN
crl-23611	126	9	had	have	VERB
crl-23611	126	10	a	a	DET
crl-23611	126	11	significant	significant	ADJ
crl-23611	126	12	relationship	relationship	NOUN
crl-23611	126	13	with	with	ADP
crl-23611	126	14	dissatisfaction	dissatisfaction	NOUN
crl-23611	126	15	at	at	ADP
crl-23611	126	16	a	a	DET
crl-23611	126	17	p	p	X
crl-23611	126	18	<	<	X
crl-23611	126	19	0.05	0.05	NUM
crl-23611	126	20	level	level	NOUN
crl-23611	126	21	.	.	PUNCT
crl-23611	127	1	only	only	ADV
crl-23611	127	2	confirmation	confirmation	NOUN
crl-23611	127	3	and	and	CCONJ
crl-23611	127	4	invitation	invitation	NOUN
crl-23611	127	5	to	to	PART
crl-23611	127	6	return	return	VERB
crl-23611	127	7	were	be	AUX
crl-23611	127	8	not	not	PART
crl-23611	127	9	significantly	significantly	ADV
crl-23611	127	10	associated	associate	VERB
crl-23611	127	11	with	with	ADP
crl-23611	127	12	dissatisfaction	dissatisfaction	NOUN
crl-23611	127	13	.	.	PUNCT
crl-23611	128	1	we	we	PRON
crl-23611	128	2	entered	enter	VERB
crl-23611	128	3	the	the	DET
crl-23611	128	4	11	11	NUM
crl-23611	128	5	significantly	significantly	ADV
crl-23611	128	6	associated	associate	VERB
crl-23611	128	7	variables	variable	NOUN
crl-23611	128	8	into	into	ADP
crl-23611	128	9	a	a	DET
crl-23611	128	10	binary	binary	ADJ
crl-23611	128	11	logistic	logistic	ADJ
crl-23611	128	12	regression	regression	NOUN
crl-23611	128	13	model	model	NOUN
crl-23611	128	14	to	to	PART
crl-23611	128	15	determine	determine	VERB
crl-23611	128	16	the	the	DET
crl-23611	128	17	strength	strength	NOUN
crl-23611	128	18	of	of	ADP
crl-23611	128	19	the	the	DET
crl-23611	128	20	variable	variable	NOUN
crl-23611	128	21	’s	’s	PART
crl-23611	128	22	effect	effect	NOUN
crl-23611	128	23	and	and	CCONJ
crl-23611	128	24	whether	whether	SCONJ
crl-23611	128	25	the	the	DET
crl-23611	128	26	association	association	NOUN
crl-23611	128	27	was	be	AUX
crl-23611	128	28	positive	positive	ADJ
crl-23611	128	29	or	or	CCONJ
crl-23611	128	30	negative	negative	ADJ
crl-23611	128	31	.	.	PUNCT
crl-23611	129	1	these	these	DET
crl-23611	129	2	11	11	NUM
crl-23611	129	3	variables	variable	NOUN
crl-23611	129	4	were	be	AUX
crl-23611	129	5	clarification	clarification	NOUN
crl-23611	129	6	,	,	PUNCT
crl-23611	129	7	attempt	attempt	VERB
crl-23611	129	8	to	to	PART
crl-23611	129	9	resolve	resolve	VERB
crl-23611	129	10	,	,	PUNCT
crl-23611	129	11	satisfaction	satisfaction	NOUN
crl-23611	129	12	check	check	NOUN
crl-23611	129	13	,	,	PUNCT
crl-23611	129	14	mutual	mutual	ADJ
crl-23611	129	15	chat	chat	NOUN
crl-23611	129	16	ending	ending	NOUN
crl-23611	129	17	,	,	PUNCT
crl-23611	129	18	institution	institution	NOUN
crl-23611	129	19	match	match	NOUN
crl-23611	129	20	reveal	reveal	NOUN
crl-23611	129	21	,	,	PUNCT
crl-23611	129	22	tone	tone	NOUN
crl-23611	129	23	,	,	PUNCT
crl-23611	129	24	transfer	transfer	NOUN
crl-23611	129	25	,	,	PUNCT
crl-23611	129	26	referral	referral	NOUN
crl-23611	129	27	,	,	PUNCT
crl-23611	129	28	interest	interest	NOUN
crl-23611	129	29	and	and	CCONJ
crl-23611	129	30	empathy	empathy	NOUN
crl-23611	129	31	,	,	PUNCT
crl-23611	129	32	and	and	CCONJ
crl-23611	129	33	informality	informality	NOUN
crl-23611	129	34	.	.	PUNCT
crl-23611	130	1	the	the	DET
crl-23611	130	2	overall	overall	ADJ
crl-23611	130	3	model	model	NOUN
crl-23611	130	4	was	be	AUX
crl-23611	130	5	statistically	statistically	ADV
crl-23611	130	6	significant	significant	ADJ
crl-23611	130	7	at	at	ADP
crl-23611	130	8	χ2	χ2	PROPN
crl-23611	130	9	(	(	PUNCT
crl-23611	130	10	11	11	NUM
crl-23611	130	11	)	)	PUNCT
crl-23611	130	12	=	=	SYM
crl-23611	130	13	99.045	99.045	NUM
crl-23611	130	14	with	with	ADP
crl-23611	130	15	a	a	DET
crl-23611	130	16	p	p	NOUN
crl-23611	130	17	-	-	PUNCT
crl-23611	130	18	value	value	NOUN
crl-23611	130	19	of	of	ADP
crl-23611	130	20	<	<	X
crl-23611	130	21	0.001	0.001	NUM
crl-23611	130	22	.	.	PUNCT
crl-23611	131	1	this	this	PRON
crl-23611	131	2	means	mean	VERB
crl-23611	131	3	that	that	SCONJ
crl-23611	131	4	the	the	DET
crl-23611	131	5	model	model	NOUN
crl-23611	131	6	was	be	AUX
crl-23611	131	7	statistically	statistically	ADV
crl-23611	131	8	reliable	reliable	ADJ
crl-23611	131	9	in	in	ADP
crl-23611	131	10	distinguishing	distinguish	VERB
crl-23611	131	11	between	between	ADP
crl-23611	131	12	satisfied	satisfied	ADJ
crl-23611	131	13	and	and	CCONJ
crl-23611	131	14	dissatisfied	dissatisfied	ADJ
crl-23611	131	15	patrons	patron	NOUN
crl-23611	131	16	.	.	PUNCT
crl-23611	132	1	the	the	DET
crl-23611	132	2	nagelkerke	nagelkerke	PROPN
crl-23611	132	3	r2	r2	PROPN
crl-23611	132	4	was	be	AUX
crl-23611	132	5	used	use	VERB
crl-23611	132	6	to	to	PART
crl-23611	132	7	determine	determine	VERB
crl-23611	132	8	how	how	SCONJ
crl-23611	132	9	useful	useful	ADJ
crl-23611	132	10	the	the	DET
crl-23611	132	11	variables	variable	NOUN
crl-23611	132	12	were	be	AUX
crl-23611	132	13	in	in	ADP
crl-23611	132	14	predicting	predict	VERB
crl-23611	132	15	dissatisfaction	dissatisfaction	NOUN
crl-23611	132	16	.	.	PUNCT
crl-23611	133	1	the	the	DET
crl-23611	133	2	nagelkerke	nagelkerke	PROPN
crl-23611	133	3	r2	r2	PROPN
crl-23611	133	4	was	be	AUX
crl-23611	133	5	0.252	0.252	NUM
crl-23611	133	6	,	,	PUNCT
crl-23611	133	7	indicating	indicate	VERB
crl-23611	133	8	that	that	SCONJ
crl-23611	133	9	the	the	DET
crl-23611	133	10	model	model	NOUN
crl-23611	133	11	has	have	VERB
crl-23611	133	12	sufficient	sufficient	ADJ
crl-23611	133	13	explanatory	explanatory	ADJ
crl-23611	133	14	power	power	NOUN
crl-23611	133	15	but	but	CCONJ
crl-23611	133	16	does	do	AUX
crl-23611	133	17	not	not	PART
crl-23611	133	18	have	have	VERB
crl-23611	133	19	strong	strong	ADJ
crl-23611	133	20	predictive	predictive	ADJ
crl-23611	133	21	power	power	NOUN
crl-23611	133	22	.	.	PUNCT
crl-23611	134	1	it	it	PRON
crl-23611	134	2	was	be	AUX
crl-23611	134	3	correct	correct	ADJ
crl-23611	134	4	in	in	ADP
crl-23611	134	5	predicting	predict	VERB
crl-23611	134	6	the	the	DET
crl-23611	134	7	outcome	outcome	NOUN
crl-23611	134	8	68.5	68.5	NUM
crl-23611	134	9	percent	percent	NOUN
crl-23611	134	10	of	of	ADP
crl-23611	134	11	the	the	DET
crl-23611	134	12	time	time	NOUN
crl-23611	134	13	.	.	PUNCT
crl-23611	135	1	those	those	DET
crl-23611	135	2	results	result	NOUN
crl-23611	135	3	are	be	AUX
crl-23611	135	4	summarized	summarize	VERB
crl-23611	135	5	in	in	ADP
crl-23611	135	6	table	table	NOUN
crl-23611	135	7	3	3	NUM
crl-23611	135	8	.	.	X
crl-23611	135	9	opening	opening	NOUN
crl-23611	135	10	behaviors	behavior	NOUN
crl-23611	135	11	of	of	ADP
crl-23611	135	12	the	the	DET
crl-23611	135	13	three	three	NUM
crl-23611	135	14	opening	opening	NOUN
crl-23611	135	15	behaviors	behavior	NOUN
crl-23611	135	16	,	,	PUNCT
crl-23611	135	17	only	only	ADV
crl-23611	135	18	two	two	NUM
crl-23611	135	19	were	be	AUX
crl-23611	135	20	significantly	significantly	ADV
crl-23611	135	21	associated	associate	VERB
crl-23611	135	22	with	with	ADP
crl-23611	135	23	dissatisfaction	dissatisfaction	NOUN
crl-23611	135	24	in	in	ADP
crl-23611	135	25	the	the	DET
crl-23611	135	26	chi	chi	ADJ
crl-23611	135	27	squares	square	NOUN
crl-23611	135	28	:	:	PUNCT
crl-23611	135	29	clarification	clarification	NOUN
crl-23611	135	30	(	(	PUNCT
crl-23611	135	31	p	p	X
crl-23611	135	32	<	<	X
crl-23611	135	33	0.05	0.05	NUM
crl-23611	135	34	)	)	PUNCT
crl-23611	135	35	and	and	CCONJ
crl-23611	135	36	attempt	attempt	VERB
crl-23611	135	37	to	to	PART
crl-23611	135	38	resolve	resolve	VERB
crl-23611	135	39	(	(	PUNCT
crl-23611	135	40	p	p	X
crl-23611	135	41	<	<	X
crl-23611	135	42	0.001	0.001	NUM
crl-23611	135	43	)	)	PUNCT
crl-23611	135	44	.	.	PUNCT
crl-23611	136	1	the	the	DET
crl-23611	136	2	regression	regression	NOUN
crl-23611	136	3	model	model	NOUN
crl-23611	136	4	showed	show	VERB
crl-23611	136	5	that	that	SCONJ
crl-23611	136	6	attempting	attempt	VERB
crl-23611	136	7	to	to	PART
crl-23611	136	8	resolve	resolve	VERB
crl-23611	136	9	the	the	DET
crl-23611	136	10	question	question	NOUN
crl-23611	136	11	was	be	AUX
crl-23611	136	12	not	not	PART
crl-23611	136	13	a	a	DET
crl-23611	136	14	significant	significant	ADJ
crl-23611	136	15	explanatory	explanatory	ADJ
crl-23611	136	16	variable	variable	NOUN
crl-23611	136	17	(	(	PUNCT
crl-23611	136	18	β	β	X
crl-23611	136	19	=	=	PUNCT
crl-23611	136	20	–	–	PUNCT
crl-23611	136	21	0.52	0.52	NUM
crl-23611	136	22	,	,	PUNCT
crl-23611	136	23	p	p	X
crl-23611	136	24	=	=	NOUN
crl-23611	136	25	0.115	0.115	NUM
crl-23611	136	26	)	)	PUNCT
crl-23611	136	27	.	.	PUNCT
crl-23611	137	1	clarification	clarification	NOUN
crl-23611	137	2	was	be	AUX
crl-23611	137	3	a	a	DET
crl-23611	137	4	positive	positive	ADJ
crl-23611	137	5	,	,	PUNCT
crl-23611	137	6	statistically	statistically	ADV
crl-23611	137	7	significant	significant	ADJ
crl-23611	137	8	variable	variable	NOUN
crl-23611	137	9	in	in	ADP
crl-23611	137	10	the	the	DET
crl-23611	137	11	model	model	NOUN
crl-23611	137	12	(	(	PUNCT
crl-23611	137	13	β	β	X
crl-23611	137	14	=	=	SYM
crl-23611	137	15	0.679	0.679	NUM
crl-23611	137	16	,	,	PUNCT
crl-23611	137	17	p	p	X
crl-23611	137	18	=	=	NOUN
crl-23611	137	19	0.002	0.002	NUM
crl-23611	137	20	)	)	PUNCT
crl-23611	137	21	.	.	PUNCT
crl-23611	138	1	when	when	SCONJ
crl-23611	138	2	a	a	DET
crl-23611	138	3	coefficient	coefficient	NOUN
crl-23611	138	4	(	(	PUNCT
crl-23611	138	5	β	β	NOUN
crl-23611	138	6	value	value	NOUN
crl-23611	138	7	)	)	PUNCT
crl-23611	138	8	is	be	AUX
crl-23611	138	9	positive	positive	ADJ
crl-23611	138	10	in	in	ADP
crl-23611	138	11	the	the	DET
crl-23611	138	12	regression	regression	NOUN
crl-23611	138	13	model	model	NOUN
crl-23611	138	14	,	,	PUNCT
crl-23611	138	15	it	it	PRON
crl-23611	138	16	indicates	indicate	VERB
crl-23611	138	17	that	that	SCONJ
crl-23611	138	18	the	the	DET
crl-23611	138	19	presence	presence	NOUN
crl-23611	138	20	of	of	ADP
crl-23611	138	21	the	the	DET
crl-23611	138	22	variable	variable	NOUN
crl-23611	138	23	in	in	ADP
crl-23611	138	24	the	the	DET
crl-23611	138	25	chat	chat	NOUN
crl-23611	138	26	explained	explain	VERB
crl-23611	138	27	increases	increase	NOUN
crl-23611	138	28	in	in	ADP
crl-23611	138	29	user	user	NOUN
crl-23611	138	30	dissatisfaction	dissatisfaction	NOUN
crl-23611	138	31	.	.	PUNCT
crl-23611	139	1	conversely	conversely	ADV
crl-23611	139	2	,	,	PUNCT
crl-23611	139	3	a	a	DET
crl-23611	139	4	negative	negative	ADJ
crl-23611	139	5	coefficient	coefficient	NOUN
crl-23611	139	6	would	would	AUX
crl-23611	139	7	explain	explain	VERB
crl-23611	139	8	decreases	decrease	NOUN
crl-23611	139	9	in	in	ADP
crl-23611	139	10	dissatisfaction	dissatisfaction	NOUN
crl-23611	139	11	.	.	PUNCT
crl-23611	140	1	in	in	ADP
crl-23611	140	2	the	the	DET
crl-23611	140	3	exit	exit	NOUN
crl-23611	140	4	survey	survey	NOUN
crl-23611	140	5	,	,	PUNCT
crl-23611	140	6	users	user	NOUN
crl-23611	140	7	expressed	express	VERB
crl-23611	140	8	frustration	frustration	NOUN
crl-23611	140	9	when	when	SCONJ
crl-23611	140	10	they	they	PRON
crl-23611	140	11	perceived	perceive	VERB
crl-23611	140	12	that	that	SCONJ
crl-23611	140	13	the	the	DET
crl-23611	140	14	operator	operator	NOUN
crl-23611	140	15	did	do	AUX
crl-23611	140	16	not	not	PART
crl-23611	140	17	understand	understand	VERB
crl-23611	140	18	their	their	PRON
crl-23611	140	19	information	information	NOUN
crl-23611	140	20	need	need	VERB
crl-23611	140	21	,	,	PUNCT
crl-23611	140	22	something	something	PRON
crl-23611	140	23	we	we	PRON
crl-23611	140	24	interpreted	interpret	VERB
crl-23611	140	25	as	as	ADP
crl-23611	140	26	relating	relate	VERB
crl-23611	140	27	to	to	ADP
crl-23611	140	28	clarification	clarification	NOUN
crl-23611	140	29	:	:	PUNCT
crl-23611	140	30	table	table	NOUN
crl-23611	140	31	3	3	NUM
crl-23611	140	32	summary	summary	NOUN
crl-23611	140	33	of	of	ADP
crl-23611	140	34	binary	binary	PROPN
crl-23611	140	35	logistic	logistic	ADJ
crl-23611	140	36	regression	regression	NOUN
crl-23611	140	37	model	model	NOUN
crl-23611	140	38	category	category	NOUN
crl-23611	140	39	variable	variable	NOUN
crl-23611	140	40	β	β	X
crl-23611	140	41	std	std	PROPN
crl-23611	140	42	.	.	PUNCT
crl-23611	141	1	error	error	NOUN
crl-23611	141	2	wald	wald	X
crl-23611	141	3	df	df	PROPN
crl-23611	141	4	significance	significance	NOUN
crl-23611	141	5	opening	opening	NOUN
crl-23611	141	6	behaviors	behavior	NOUN
crl-23611	141	7	attempt	attempt	VERB
crl-23611	141	8	to	to	PART
crl-23611	141	9	resolve	resolve	VERB
crl-23611	141	10	–	–	PUNCT
crl-23611	141	11	0.52	0.52	NUM
crl-23611	141	12	0.33	0.33	NUM
crl-23611	141	13	2.481	2.481	NUM
crl-23611	141	14	1	1	NUM
crl-23611	141	15	0.115	0.115	NUM
crl-23611	141	16	clarification	clarification	NOUN
crl-23611	141	17	0.679	0.679	NUM
crl-23611	141	18	0.22	0.22	NUM
crl-23611	141	19	9.492	9.492	NUM
crl-23611	141	20	1	1	NUM
crl-23611	141	21	0.002	0.002	NUM
crl-23611	141	22	closing	closing	NOUN
crl-23611	141	23	behaviors	behavior	NOUN
crl-23611	141	24	satisfaction	satisfaction	NOUN
crl-23611	141	25	check	check	NOUN
crl-23611	141	26	–	–	PUNCT
crl-23611	141	27	0.166	0.166	NUM
crl-23611	141	28	0.219	0.219	NUM
crl-23611	141	29	0.571	0.571	NUM
crl-23611	141	30	1	1	NUM
crl-23611	141	31	0.45	0.45	NUM
crl-23611	141	32	chat	chat	NOUN
crl-23611	141	33	ended	end	VERB
crl-23611	141	34	mutually	mutually	ADV
crl-23611	141	35	–	–	PUNCT
crl-23611	141	36	0.92	0.92	NUM
crl-23611	141	37	0.227	0.227	NUM
crl-23611	141	38	16.378	16.378	NUM
crl-23611	141	39	1	1	NUM
crl-23611	141	40	<	<	NOUN
crl-23611	141	41	0.001	0.001	NUM
crl-23611	141	42	anytime	anytime	NOUN
crl-23611	141	43	behaviors	behavior	NOUN
crl-23611	141	44	institution	institution	NOUN
crl-23611	141	45	match	match	NOUN
crl-23611	141	46	reveal	reveal	VERB
crl-23611	141	47	0.397	0.397	NUM
crl-23611	141	48	0.324	0.324	NUM
crl-23611	141	49	1.503	1.503	NUM
crl-23611	141	50	1	1	NUM
crl-23611	141	51	0.22	0.22	NUM
crl-23611	141	52	tone	tone	NOUN
crl-23611	141	53	–	–	PUNCT
crl-23611	141	54	1.287	1.287	NUM
crl-23611	141	55	0.409	0.409	NUM
crl-23611	141	56	9.906	9.906	NUM
crl-23611	141	57	1	1	NUM
crl-23611	141	58	0.002	0.002	NUM
crl-23611	141	59	transfer	transfer	NOUN
crl-23611	141	60	1.031	1.031	NUM
crl-23611	141	61	0.412	0.412	NUM
crl-23611	141	62	6.249	6.249	NUM
crl-23611	141	63	1	1	NUM
crl-23611	141	64	0.012	0.012	NUM
crl-23611	141	65	referral	referral	NOUN
crl-23611	141	66	0.528	0.528	NUM
crl-23611	141	67	0.248	0.248	NUM
crl-23611	141	68	4.539	4.539	NUM
crl-23611	141	69	1	1	NUM
crl-23611	141	70	0.033	0.033	NUM
crl-23611	141	71	interest	interest	NOUN
crl-23611	141	72	and	and	CCONJ
crl-23611	141	73	empathy	empathy	NOUN
crl-23611	141	74	–	–	PUNCT
crl-23611	141	75	0.689	0.689	NUM
crl-23611	141	76	0.215	0.215	NUM
crl-23611	141	77	10.26	10.26	NUM
crl-23611	141	78	1	1	NUM
crl-23611	141	79	0.001	0.001	NUM
crl-23611	141	80	informality	informality	NOUN
crl-23611	141	81	–	–	PUNCT
crl-23611	141	82	0.137	0.137	NUM
crl-23611	141	83	0.213	0.213	NUM
crl-23611	141	84	1	1	NUM
crl-23611	141	85	1	1	NUM
crl-23611	141	86	0.522	0.522	NUM
crl-23611	141	87	“	"	PUNCT
crl-23611	141	88	no	no	NOUN
crl-23611	141	89	”	"	PUNCT
crl-23611	141	90	0.367	0.367	NUM
crl-23611	141	91	0.237	0.237	NUM
crl-23611	141	92	2.385	2.385	NUM
crl-23611	141	93	1	1	NUM
crl-23611	141	94	0.122	0.122	NUM
crl-23611	141	95	r2	r2	NOUN
crl-23611	141	96	=	=	PUNCT
crl-23611	141	97	0.189	0.189	NUM
crl-23611	141	98	(	(	PUNCT
crl-23611	141	99	cox	cox	PROPN
crl-23611	141	100	&	&	CCONJ
crl-23611	141	101	snell	snell	PROPN
crl-23611	141	102	)	)	PUNCT
crl-23611	141	103	,	,	PUNCT
crl-23611	141	104	0.252	0.252	NUM
crl-23611	141	105	(	(	PUNCT
crl-23611	141	106	nagelkerke	nagelkerke	NOUN
crl-23611	141	107	)	)	PUNCT
crl-23611	141	108	model	model	NOUN
crl-23611	141	109	(	(	PUNCT
crl-23611	141	110	11	11	NUM
crl-23611	141	111	)	)	PUNCT
crl-23611	141	112	=	=	PUNCT
crl-23611	141	113	99.045	99.045	NUM
crl-23611	141	114	,	,	PUNCT
crl-23611	141	115	p	p	X
crl-23611	141	116	<	<	X
crl-23611	141	117	0.001	0.001	NUM
crl-23611	141	118	934	934	NUM
crl-23611	141	119	college	college	PROPN
crl-23611	141	120	&	&	CCONJ
crl-23611	141	121	research	research	PROPN
crl-23611	141	122	libraries	library	NOUN
crl-23611	141	123	november	november	PROPN
crl-23611	141	124	2019	2019	NUM
crl-23611	141	125	i	i	PRON
crl-23611	141	126	might	might	AUX
crl-23611	141	127	use	use	VERB
crl-23611	141	128	this	this	DET
crl-23611	141	129	service	service	NOUN
crl-23611	141	130	again	again	ADV
crl-23611	141	131	(	(	PUNCT
crl-23611	141	132	hopefully	hopefully	ADV
crl-23611	141	133	the	the	DET
crl-23611	141	134	person	person	NOUN
crl-23611	141	135	i	i	PRON
crl-23611	141	136	talk	talk	VERB
crl-23611	141	137	to	to	ADP
crl-23611	141	138	is	be	AUX
crl-23611	141	139	more	more	ADV
crl-23611	141	140	helpful	helpful	ADJ
crl-23611	141	141	next	next	ADJ
crl-23611	141	142	time	time	NOUN
crl-23611	141	143	)	)	PUNCT
crl-23611	141	144	.	.	PUNCT
crl-23611	142	1	…	…	PUNCT
crl-23611	142	2	even	even	ADV
crl-23611	142	3	though	though	SCONJ
crl-23611	142	4	i	i	PRON
crl-23611	142	5	gave	give	VERB
crl-23611	142	6	the	the	DET
crl-23611	142	7	person	person	NOUN
crl-23611	142	8	enough	enough	ADJ
crl-23611	142	9	info	info	NOUN
crl-23611	142	10	,	,	PUNCT
crl-23611	142	11	he	he	PRON
crl-23611	142	12	was	be	AUX
crl-23611	142	13	n’t	not	PART
crl-23611	142	14	super	super	ADV
crl-23611	142	15	helpful	helpful	ADJ
crl-23611	142	16	and	and	CCONJ
crl-23611	142	17	he	he	PRON
crl-23611	142	18	did	do	AUX
crl-23611	142	19	n’t	not	PART
crl-23611	142	20	really	really	ADV
crl-23611	142	21	understand	understand	VERB
crl-23611	142	22	what	what	PRON
crl-23611	142	23	i	i	PRON
crl-23611	142	24	wanted	want	VERB
crl-23611	142	25	.	.	PUNCT
crl-23611	143	1	we	we	PRON
crl-23611	143	2	found	find	VERB
crl-23611	143	3	that	that	SCONJ
crl-23611	143	4	users	user	NOUN
crl-23611	143	5	mentioned	mention	VERB
crl-23611	143	6	that	that	SCONJ
crl-23611	143	7	the	the	DET
crl-23611	143	8	operator	operator	NOUN
crl-23611	143	9	had	have	AUX
crl-23611	143	10	attempted	attempt	VERB
crl-23611	143	11	to	to	PART
crl-23611	143	12	resolve	resolve	VERB
crl-23611	143	13	their	their	PRON
crl-23611	143	14	issue	issue	NOUN
crl-23611	143	15	more	more	ADV
crl-23611	143	16	frequently	frequently	ADV
crl-23611	143	17	than	than	SCONJ
crl-23611	143	18	they	they	PRON
crl-23611	143	19	criticized	criticize	VERB
crl-23611	143	20	a	a	DET
crl-23611	143	21	lack	lack	NOUN
crl-23611	143	22	of	of	ADP
crl-23611	143	23	operator	operator	NOUN
crl-23611	143	24	effort	effort	NOUN
crl-23611	143	25	:	:	PUNCT
crl-23611	143	26	present	present	ADJ
crl-23611	143	27	:	:	PUNCT
crl-23611	143	28	chat	chat	PROPN
crl-23611	143	29	did	do	AUX
crl-23611	143	30	n’t	not	PART
crl-23611	143	31	solve	solve	VERB
crl-23611	143	32	my	my	PRON
crl-23611	143	33	issue	issue	NOUN
crl-23611	143	34	.	.	PUNCT
crl-23611	144	1	the	the	DET
crl-23611	144	2	librarian	librarian	PROPN
crl-23611	144	3	did	do	AUX
crl-23611	144	4	try	try	VERB
crl-23611	144	5	though	though	ADV
crl-23611	144	6	so	so	ADV
crl-23611	144	7	i	i	PRON
crl-23611	144	8	was	be	AUX
crl-23611	144	9	satisfied	satisfied	ADJ
crl-23611	144	10	that	that	SCONJ
crl-23611	144	11	she	she	PRON
crl-23611	144	12	made	make	VERB
crl-23611	144	13	the	the	DET
crl-23611	144	14	effort	effort	NOUN
crl-23611	144	15	.	.	PUNCT
crl-23611	145	1	absent	absent	ADJ
crl-23611	145	2	:	:	PUNCT
crl-23611	145	3	my	my	PRON
crl-23611	145	4	issue	issue	NOUN
crl-23611	145	5	remains	remain	VERB
crl-23611	145	6	unsolved	unsolved	ADJ
crl-23611	145	7	and	and	CCONJ
crl-23611	145	8	they	they	PRON
crl-23611	145	9	were	be	AUX
crl-23611	145	10	not	not	PART
crl-23611	145	11	able	able	ADJ
crl-23611	145	12	to	to	PART
crl-23611	145	13	help	help	VERB
crl-23611	145	14	because	because	SCONJ
crl-23611	145	15	ask	ask	VERB
crl-23611	145	16	a	a	DET
crl-23611	145	17	librarian	librarian	NOUN
crl-23611	145	18	was	be	AUX
crl-23611	145	19	closing	close	VERB
crl-23611	145	20	in	in	ADP
crl-23611	145	21	8	8	NUM
crl-23611	145	22	minutes	minute	NOUN
crl-23611	145	23	.	.	PUNCT
crl-23611	146	1	a	a	DET
crl-23611	146	2	little	little	ADJ
crl-23611	146	3	upset	upset	ADJ
crl-23611	146	4	that	that	SCONJ
crl-23611	146	5	my	my	PRON
crl-23611	146	6	answer	answer	NOUN
crl-23611	146	7	was	be	AUX
crl-23611	146	8	that	that	SCONJ
crl-23611	146	9	through	through	ADP
crl-23611	146	10	trial	trial	NOUN
crl-23611	146	11	and	and	CCONJ
crl-23611	146	12	error	error	NOUN
crl-23611	146	13	i	i	PRON
crl-23611	146	14	’ll	’ll	AUX
crl-23611	146	15	find	find	VERB
crl-23611	146	16	online	online	ADJ
crl-23611	146	17	articles	article	NOUN
crl-23611	146	18	.	.	PUNCT
crl-23611	147	1	closing	closing	NOUN
crl-23611	147	2	behaviors	behavior	NOUN
crl-23611	147	3	invitation	invitation	NOUN
crl-23611	147	4	to	to	PART
crl-23611	147	5	return	return	VERB
crl-23611	147	6	was	be	AUX
crl-23611	147	7	not	not	PART
crl-23611	147	8	significantly	significantly	ADV
crl-23611	147	9	related	relate	VERB
crl-23611	147	10	to	to	ADP
crl-23611	147	11	dissatisfaction	dissatisfaction	NOUN
crl-23611	147	12	in	in	ADP
crl-23611	147	13	the	the	DET
crl-23611	147	14	chi	chi	ADJ
crl-23611	147	15	squares	square	NOUN
crl-23611	147	16	,	,	PUNCT
crl-23611	147	17	but	but	CCONJ
crl-23611	147	18	satisfaction	satisfaction	NOUN
crl-23611	147	19	check	check	NOUN
crl-23611	147	20	(	(	PUNCT
crl-23611	147	21	p	p	X
crl-23611	147	22	<	<	X
crl-23611	147	23	0.05	0.05	NUM
crl-23611	147	24	)	)	PUNCT
crl-23611	147	25	and	and	CCONJ
crl-23611	147	26	mutual	mutual	ADJ
crl-23611	147	27	chat	chat	NOUN
crl-23611	147	28	ending	end	VERB
crl-23611	147	29	(	(	PUNCT
crl-23611	147	30	p	p	X
crl-23611	147	31	<	<	X
crl-23611	147	32	0.001	0.001	NUM
crl-23611	147	33	)	)	PUNCT
crl-23611	147	34	were	be	AUX
crl-23611	147	35	both	both	PRON
crl-23611	147	36	related	relate	VERB
crl-23611	147	37	.	.	PUNCT
crl-23611	148	1	however	however	ADV
crl-23611	148	2	,	,	PUNCT
crl-23611	148	3	in	in	ADP
crl-23611	148	4	the	the	DET
crl-23611	148	5	regression	regression	NOUN
crl-23611	148	6	model	model	NOUN
crl-23611	148	7	only	only	ADV
crl-23611	148	8	mutual	mutual	ADJ
crl-23611	148	9	chat	chat	NOUN
crl-23611	148	10	ending	end	VERB
crl-23611	148	11	was	be	AUX
crl-23611	148	12	a	a	DET
crl-23611	148	13	statistically	statistically	ADV
crl-23611	148	14	significant	significant	ADJ
crl-23611	148	15	variable	variable	NOUN
crl-23611	148	16	(	(	PUNCT
crl-23611	148	17	p	p	X
crl-23611	148	18	<	<	X
crl-23611	148	19	0.001	0.001	NUM
crl-23611	148	20	)	)	PUNCT
crl-23611	148	21	.	.	PUNCT
crl-23611	149	1	the	the	DET
crl-23611	149	2	coefficient	coefficient	NOUN
crl-23611	149	3	of	of	ADP
crl-23611	149	4	mutual	mutual	ADJ
crl-23611	149	5	chat	chat	NOUN
crl-23611	149	6	ending	end	VERB
crl-23611	149	7	was	be	AUX
crl-23611	149	8	negative	negative	ADJ
crl-23611	149	9	,	,	PUNCT
crl-23611	149	10	indicating	indicate	VERB
crl-23611	149	11	that	that	SCONJ
crl-23611	149	12	the	the	DET
crl-23611	149	13	variable	variable	NOUN
crl-23611	149	14	explained	explain	VERB
crl-23611	149	15	decreases	decrease	NOUN
crl-23611	149	16	in	in	ADP
crl-23611	149	17	dissatisfaction	dissatisfaction	NOUN
crl-23611	149	18	(	(	PUNCT
crl-23611	149	19	β	β	X
crl-23611	149	20	=	=	PUNCT
crl-23611	149	21	–	–	PUNCT
crl-23611	149	22	0.92	0.92	NUM
crl-23611	149	23	)	)	PUNCT
crl-23611	149	24	.	.	PUNCT
crl-23611	150	1	the	the	DET
crl-23611	150	2	exit	exit	NOUN
crl-23611	150	3	surveys	survey	NOUN
crl-23611	150	4	confirmed	confirm	VERB
crl-23611	150	5	that	that	SCONJ
crl-23611	150	6	the	the	DET
crl-23611	150	7	way	way	NOUN
crl-23611	150	8	the	the	DET
crl-23611	150	9	chat	chat	NOUN
crl-23611	150	10	ended	end	VERB
crl-23611	150	11	was	be	AUX
crl-23611	150	12	important	important	ADJ
crl-23611	150	13	for	for	ADP
crl-23611	150	14	users	user	NOUN
crl-23611	150	15	:	:	PUNCT
crl-23611	150	16	librarian	librarian	PROPN
crl-23611	150	17	left	leave	VERB
crl-23611	150	18	too	too	ADV
crl-23611	150	19	quickly	quickly	ADV
crl-23611	150	20	.	.	PUNCT
crl-23611	151	1	i	i	PRON
crl-23611	151	2	was	be	AUX
crl-23611	151	3	not	not	PART
crl-23611	151	4	able	able	ADJ
crl-23611	151	5	to	to	PART
crl-23611	151	6	ask	ask	VERB
crl-23611	151	7	any	any	DET
crl-23611	151	8	additional	additional	ADJ
crl-23611	151	9	questions	question	NOUN
crl-23611	151	10	and	and	CCONJ
crl-23611	151	11	the	the	DET
crl-23611	151	12	librarian	librarian	NOUN
crl-23611	151	13	immediately	immediately	ADV
crl-23611	151	14	left	leave	VERB
crl-23611	151	15	.	.	PUNCT
crl-23611	152	1	i	i	PRON
crl-23611	152	2	could	could	AUX
crl-23611	152	3	n’t	not	PART
crl-23611	152	4	read	read	VERB
crl-23611	152	5	the	the	DET
crl-23611	152	6	librarian	librarian	PROPN
crl-23611	152	7	’s	’s	PART
crl-23611	152	8	reply	reply	NOUN
crl-23611	152	9	before	before	SCONJ
crl-23611	152	10	the	the	DET
crl-23611	152	11	chat	chat	NOUN
crl-23611	152	12	ended	end	VERB
crl-23611	152	13	.	.	PUNCT
crl-23611	153	1	anytime	anytime	NOUN
crl-23611	153	2	behaviors	behavior	VERB
crl-23611	153	3	the	the	DET
crl-23611	153	4	chi	chi	ADJ
crl-23611	153	5	-	-	PUNCT
crl-23611	153	6	square	square	ADJ
crl-23611	153	7	tests	test	NOUN
crl-23611	153	8	of	of	ADP
crl-23611	153	9	independence	independence	NOUN
crl-23611	153	10	suggested	suggest	VERB
crl-23611	153	11	that	that	SCONJ
crl-23611	153	12	all	all	DET
crl-23611	153	13	behaviors	behavior	NOUN
crl-23611	153	14	in	in	ADP
crl-23611	153	15	this	this	DET
crl-23611	153	16	category	category	NOUN
crl-23611	153	17	were	be	AUX
crl-23611	153	18	related	relate	VERB
crl-23611	153	19	to	to	ADP
crl-23611	153	20	dissatisfaction	dissatisfaction	NOUN
crl-23611	153	21	.	.	PUNCT
crl-23611	154	1	revealing	reveal	VERB
crl-23611	154	2	an	an	DET
crl-23611	154	3	institutional	institutional	ADJ
crl-23611	154	4	mismatch	mismatch	NOUN
crl-23611	154	5	,	,	PUNCT
crl-23611	154	6	using	use	VERB
crl-23611	154	7	an	an	DET
crl-23611	154	8	informal	informal	ADJ
crl-23611	154	9	communication	communication	NOUN
crl-23611	154	10	style	style	NOUN
crl-23611	154	11	,	,	PUNCT
crl-23611	154	12	and	and	CCONJ
crl-23611	154	13	saying	say	VERB
crl-23611	154	14	“	"	PUNCT
crl-23611	154	15	no	no	INTJ
crl-23611	154	16	”	"	PUNCT
crl-23611	154	17	were	be	AUX
crl-23611	154	18	not	not	PART
crl-23611	154	19	significant	significant	ADJ
crl-23611	154	20	explanators	explanator	NOUN
crl-23611	154	21	of	of	ADP
crl-23611	154	22	dissatisfaction	dissatisfaction	NOUN
crl-23611	154	23	in	in	ADP
crl-23611	154	24	our	our	PRON
crl-23611	154	25	regression	regression	NOUN
crl-23611	154	26	model	model	NOUN
crl-23611	154	27	,	,	PUNCT
crl-23611	154	28	however	however	ADV
crl-23611	154	29	.	.	PUNCT
crl-23611	155	1	transfers	transfer	NOUN
crl-23611	155	2	(	(	PUNCT
crl-23611	155	3	β	β	X
crl-23611	155	4	=	=	NUM
crl-23611	155	5	1.031	1.031	NUM
crl-23611	155	6	,	,	PUNCT
crl-23611	155	7	p	p	X
crl-23611	155	8	=	=	NOUN
crl-23611	155	9	0.012	0.012	NUM
crl-23611	155	10	)	)	PUNCT
crl-23611	155	11	and	and	CCONJ
crl-23611	155	12	referrals	referral	NOUN
crl-23611	155	13	(	(	PUNCT
crl-23611	155	14	β	β	X
crl-23611	155	15	=	=	PUNCT
crl-23611	155	16	0.528	0.528	NUM
crl-23611	155	17	,	,	PUNCT
crl-23611	155	18	p	p	X
crl-23611	155	19	=	=	NOUN
crl-23611	155	20	0.033	0.033	NUM
crl-23611	155	21	)	)	PUNCT
crl-23611	155	22	were	be	AUX
crl-23611	155	23	both	both	ADV
crl-23611	155	24	positive	positive	ADJ
crl-23611	155	25	,	,	PUNCT
crl-23611	155	26	significant	significant	ADJ
crl-23611	155	27	variables	variable	NOUN
crl-23611	155	28	in	in	ADP
crl-23611	155	29	the	the	DET
crl-23611	155	30	model	model	NOUN
crl-23611	155	31	,	,	PUNCT
crl-23611	155	32	meaning	mean	VERB
crl-23611	155	33	that	that	SCONJ
crl-23611	155	34	their	their	PRON
crl-23611	155	35	presence	presence	NOUN
crl-23611	155	36	explained	explain	VERB
crl-23611	155	37	increases	increase	NOUN
crl-23611	155	38	in	in	ADP
crl-23611	155	39	dissatisfaction	dissatisfaction	NOUN
crl-23611	155	40	.	.	PUNCT
crl-23611	156	1	the	the	DET
crl-23611	156	2	presence	presence	NOUN
crl-23611	156	3	of	of	ADP
crl-23611	156	4	professional	professional	ADJ
crl-23611	156	5	tone	tone	NOUN
crl-23611	156	6	(	(	PUNCT
crl-23611	156	7	β	β	X
crl-23611	156	8	=	=	PUNCT
crl-23611	156	9	–	–	PUNCT
crl-23611	156	10	1.287	1.287	NUM
crl-23611	156	11	,	,	PUNCT
crl-23611	156	12	p	p	NOUN
crl-23611	156	13	=	=	NOUN
crl-23611	156	14	0.002	0.002	NUM
crl-23611	156	15	)	)	PUNCT
crl-23611	156	16	and	and	CCONJ
crl-23611	156	17	interest	interest	NOUN
crl-23611	156	18	or	or	CCONJ
crl-23611	156	19	empathy	empathy	NOUN
crl-23611	156	20	(	(	PUNCT
crl-23611	156	21	β	β	X
crl-23611	156	22	=	=	PUNCT
crl-23611	156	23	–	–	PUNCT
crl-23611	156	24	0.689	0.689	NUM
crl-23611	156	25	,	,	PUNCT
crl-23611	156	26	p	p	NOUN
crl-23611	156	27	=	=	NOUN
crl-23611	156	28	0.001	0.001	NUM
crl-23611	156	29	)	)	PUNCT
crl-23611	156	30	were	be	AUX
crl-23611	156	31	both	both	PRON
crl-23611	156	32	strongly	strongly	ADV
crl-23611	156	33	negatively	negatively	ADV
crl-23611	156	34	associated	associate	VERB
crl-23611	156	35	with	with	ADP
crl-23611	156	36	dissatisfaction	dissatisfaction	NOUN
crl-23611	156	37	,	,	PUNCT
crl-23611	156	38	suggesting	suggest	VERB
crl-23611	156	39	that	that	SCONJ
crl-23611	156	40	they	they	PRON
crl-23611	156	41	explain	explain	VERB
crl-23611	156	42	decreases	decrease	NOUN
crl-23611	156	43	in	in	ADP
crl-23611	156	44	dissatisfaction	dissatisfaction	NOUN
crl-23611	156	45	.	.	PUNCT
crl-23611	157	1	exit	exit	NOUN
crl-23611	157	2	survey	survey	NOUN
crl-23611	157	3	comments	comment	NOUN
crl-23611	157	4	corroborated	corroborate	VERB
crl-23611	157	5	that	that	SCONJ
crl-23611	157	6	an	an	DET
crl-23611	157	7	operator	operator	NOUN
crl-23611	157	8	’s	’s	PART
crl-23611	157	9	manner	manner	NOUN
crl-23611	157	10	was	be	AUX
crl-23611	157	11	important	important	ADJ
crl-23611	157	12	to	to	ADP
crl-23611	157	13	users	user	NOUN
crl-23611	157	14	.	.	PUNCT
crl-23611	158	1	the	the	DET
crl-23611	158	2	absence	absence	NOUN
crl-23611	158	3	of	of	ADP
crl-23611	158	4	a	a	DET
crl-23611	158	5	professional	professional	ADJ
crl-23611	158	6	tone	tone	NOUN
crl-23611	158	7	and	and	CCONJ
crl-23611	158	8	a	a	DET
crl-23611	158	9	lack	lack	NOUN
crl-23611	158	10	of	of	ADP
crl-23611	158	11	warmth	warmth	NOUN
crl-23611	158	12	or	or	CCONJ
crl-23611	158	13	empathy	empathy	NOUN
crl-23611	158	14	were	be	AUX
crl-23611	158	15	both	both	PRON
crl-23611	158	16	cited	cite	VERB
crl-23611	158	17	as	as	ADP
crl-23611	158	18	reasons	reason	NOUN
crl-23611	158	19	they	they	PRON
crl-23611	158	20	were	be	AUX
crl-23611	158	21	dissatisfied	dissatisfied	ADJ
crl-23611	158	22	:	:	PUNCT
crl-23611	158	23	this	this	PRON
crl-23611	158	24	was	be	AUX
crl-23611	158	25	my	my	PRON
crl-23611	158	26	first	first	ADJ
crl-23611	158	27	time	time	NOUN
crl-23611	158	28	using	use	VERB
crl-23611	158	29	this	this	DET
crl-23611	158	30	chat	chat	NOUN
crl-23611	158	31	but	but	CCONJ
crl-23611	158	32	i	i	PRON
crl-23611	158	33	’ve	’ve	AUX
crl-23611	158	34	used	use	VERB
crl-23611	158	35	other	other	ADJ
crl-23611	158	36	live	live	ADJ
crl-23611	158	37	chats	chat	NOUN
crl-23611	158	38	before	before	ADV
crl-23611	158	39	and	and	CCONJ
crl-23611	158	40	even	even	ADV
crl-23611	158	41	though	though	SCONJ
crl-23611	158	42	they	they	PRON
crl-23611	158	43	could	could	AUX
crl-23611	158	44	n’t	not	PART
crl-23611	158	45	always	always	ADV
crl-23611	158	46	help	help	VERB
crl-23611	158	47	me	i	PRON
crl-23611	158	48	they	they	PRON
crl-23611	158	49	were	be	AUX
crl-23611	158	50	a	a	DET
crl-23611	158	51	lot	lot	NOUN
crl-23611	158	52	warmer	warm	ADJ
crl-23611	158	53	with	with	ADP
crl-23611	158	54	their	their	PRON
crl-23611	158	55	reply	reply	NOUN
crl-23611	158	56	.	.	PUNCT
crl-23611	159	1	‘	'	PUNCT
crl-23611	159	2	i	i	PRON
crl-23611	159	3	doubt	doubt	VERB
crl-23611	159	4	it	it	PRON
crl-23611	159	5	’	'	PUNCT
crl-23611	159	6	is	be	AUX
crl-23611	159	7	n’t	not	PART
crl-23611	159	8	the	the	DET
crl-23611	159	9	best	good	ADJ
crl-23611	159	10	to	to	PART
crl-23611	159	11	use	use	VERB
crl-23611	159	12	when	when	SCONJ
crl-23611	159	13	trying	try	VERB
crl-23611	159	14	to	to	PART
crl-23611	159	15	help	help	VERB
crl-23611	159	16	someone	someone	PRON
crl-23611	159	17	during	during	ADP
crl-23611	159	18	a	a	DET
crl-23611	159	19	chat	chat	NOUN
crl-23611	159	20	service	service	NOUN
crl-23611	159	21	.	.	PUNCT
crl-23611	160	1	dissatisfaction	dissatisfaction	NOUN
crl-23611	160	2	in	in	ADP
crl-23611	160	3	chat	chat	NOUN
crl-23611	160	4	reference	reference	NOUN
crl-23611	160	5	users	user	NOUN
crl-23611	160	6	935	935	NUM
crl-23611	161	1	this	this	PRON
crl-23611	161	2	was	be	AUX
crl-23611	161	3	extremely	extremely	ADV
crl-23611	161	4	unhelpful	unhelpful	ADJ
crl-23611	161	5	.	.	PUNCT
crl-23611	162	1	i	i	PRON
crl-23611	162	2	have	have	VERB
crl-23611	162	3	a	a	DET
crl-23611	162	4	quiz	quiz	NOUN
crl-23611	162	5	and	and	CCONJ
crl-23611	162	6	i	i	PRON
crl-23611	162	7	had	have	VERB
crl-23611	162	8	difficulty	difficulty	NOUN
crl-23611	162	9	finding	find	VERB
crl-23611	162	10	an	an	DET
crl-23611	162	11	article	article	NOUN
crl-23611	162	12	.	.	PUNCT
crl-23611	163	1	i	i	PRON
crl-23611	163	2	thought	think	VERB
crl-23611	163	3	the	the	DET
crl-23611	163	4	response	response	NOUN
crl-23611	163	5	was	be	AUX
crl-23611	163	6	extremely	extremely	ADV
crl-23611	163	7	rude	rude	ADJ
crl-23611	163	8	and	and	CCONJ
crl-23611	163	9	unhelpful	unhelpful	ADJ
crl-23611	163	10	.	.	PUNCT
crl-23611	164	1	delays	delay	NOUN
crl-23611	164	2	in	in	ADP
crl-23611	164	3	having	have	VERB
crl-23611	164	4	their	their	PRON
crl-23611	164	5	question	question	NOUN
crl-23611	164	6	answered	answer	VERB
crl-23611	164	7	—	—	PUNCT
crl-23611	164	8	whether	whether	SCONJ
crl-23611	164	9	because	because	SCONJ
crl-23611	164	10	users	user	NOUN
crl-23611	164	11	were	be	AUX
crl-23611	164	12	referred	refer	VERB
crl-23611	164	13	to	to	ADP
crl-23611	164	14	another	another	DET
crl-23611	164	15	service	service	NOUN
crl-23611	164	16	point	point	NOUN
crl-23611	164	17	or	or	CCONJ
crl-23611	164	18	transferred	transfer	VERB
crl-23611	164	19	to	to	ADP
crl-23611	164	20	another	another	DET
crl-23611	164	21	operator	operator	NOUN
crl-23611	164	22	—	—	PUNCT
crl-23611	164	23	were	be	AUX
crl-23611	164	24	also	also	ADV
crl-23611	164	25	common	common	ADJ
crl-23611	164	26	themes	theme	NOUN
crl-23611	164	27	:	:	PUNCT
crl-23611	164	28	this	this	PRON
crl-23611	164	29	was	be	AUX
crl-23611	164	30	my	my	PRON
crl-23611	164	31	second	second	ADJ
crl-23611	164	32	time	time	NOUN
crl-23611	164	33	using	use	VERB
crl-23611	164	34	this	this	DET
crl-23611	164	35	option	option	NOUN
crl-23611	164	36	and	and	CCONJ
crl-23611	164	37	both	both	DET
crl-23611	164	38	times	time	NOUN
crl-23611	164	39	i	i	PRON
crl-23611	164	40	am	be	AUX
crl-23611	164	41	told	tell	VERB
crl-23611	164	42	the	the	DET
crl-23611	164	43	shift	shift	NOUN
crl-23611	164	44	is	be	AUX
crl-23611	164	45	ending	end	VERB
crl-23611	164	46	and	and	CCONJ
crl-23611	164	47	request	request	NOUN
crl-23611	164	48	to	to	PART
crl-23611	164	49	transfer	transfer	VERB
crl-23611	164	50	me	i	PRON
crl-23611	164	51	.	.	PUNCT
crl-23611	165	1	it	it	PRON
crl-23611	165	2	seemed	seem	VERB
crl-23611	165	3	to	to	PART
crl-23611	165	4	take	take	VERB
crl-23611	165	5	longer	long	ADV
crl-23611	165	6	than	than	SCONJ
crl-23611	165	7	it	it	PRON
crl-23611	165	8	should	should	AUX
crl-23611	165	9	(	(	PUNCT
crl-23611	165	10	about	about	ADV
crl-23611	165	11	30	30	NUM
crl-23611	165	12	minutes	minute	NOUN
crl-23611	165	13	with	with	ADP
crl-23611	165	14	2	2	NUM
crl-23611	165	15	librarians	librarian	NOUN
crl-23611	165	16	)	)	PUNCT
crl-23611	165	17	to	to	PART
crl-23611	165	18	find	find	VERB
crl-23611	165	19	out	out	ADP
crl-23611	165	20	that	that	SCONJ
crl-23611	165	21	library	library	NOUN
crl-23611	165	22	did	do	AUX
crl-23611	165	23	n’t	not	PART
crl-23611	165	24	have	have	VERB
crl-23611	165	25	an	an	DET
crl-23611	165	26	online	online	ADJ
crl-23611	165	27	subscription	subscription	NOUN
crl-23611	165	28	to	to	ADP
crl-23611	165	29	a	a	DET
crl-23611	165	30	journal	journal	NOUN
crl-23611	165	31	.	.	PUNCT
crl-23611	166	1	several	several	ADJ
crl-23611	166	2	comments	comment	NOUN
crl-23611	166	3	were	be	AUX
crl-23611	166	4	made	make	VERB
crl-23611	166	5	about	about	ADP
crl-23611	166	6	the	the	DET
crl-23611	166	7	operator	operator	NOUN
crl-23611	166	8	not	not	PART
crl-23611	166	9	being	be	AUX
crl-23611	166	10	from	from	ADP
crl-23611	166	11	the	the	DET
crl-23611	166	12	user	user	NOUN
crl-23611	166	13	’s	’s	PART
crl-23611	166	14	institution	institution	NOUN
crl-23611	166	15	:	:	PUNCT
crl-23611	166	16	the	the	DET
crl-23611	166	17	operators	operator	NOUN
crl-23611	166	18	are	be	AUX
crl-23611	166	19	not	not	PART
crl-23611	166	20	[	[	X
crl-23611	166	21	university	university	NOUN
crl-23611	166	22	]	]	X
crl-23611	166	23	librarians	librarian	NOUN
crl-23611	166	24	,	,	PUNCT
crl-23611	166	25	and	and	CCONJ
crl-23611	166	26	hence	hence	ADV
crl-23611	166	27	are	be	AUX
crl-23611	166	28	not	not	PART
crl-23611	166	29	aware	aware	ADJ
crl-23611	166	30	of	of	ADP
crl-23611	166	31	the	the	DET
crl-23611	166	32	resources	resource	NOUN
crl-23611	166	33	at	at	ADP
crl-23611	166	34	[	[	X
crl-23611	166	35	university	university	NOUN
crl-23611	166	36	]	]	PUNCT
crl-23611	166	37	,	,	PUNCT
crl-23611	166	38	which	which	PRON
crl-23611	166	39	was	be	AUX
crl-23611	166	40	the	the	DET
crl-23611	166	41	subject	subject	NOUN
crl-23611	166	42	of	of	ADP
crl-23611	166	43	my	my	PRON
crl-23611	166	44	question	question	NOUN
crl-23611	166	45	.	.	PUNCT
crl-23611	167	1	i	i	PRON
crl-23611	167	2	thought	think	VERB
crl-23611	167	3	i	i	PRON
crl-23611	167	4	was	be	AUX
crl-23611	167	5	connecting	connect	VERB
crl-23611	167	6	with	with	ADP
crl-23611	167	7	someone	someone	PRON
crl-23611	167	8	at	at	ADP
crl-23611	167	9	my	my	PRON
crl-23611	167	10	institution	institution	NOUN
crl-23611	167	11	.	.	PUNCT
crl-23611	168	1	i	i	PRON
crl-23611	168	2	think	think	VERB
crl-23611	168	3	this	this	DET
crl-23611	168	4	service	service	NOUN
crl-23611	168	5	is	be	AUX
crl-23611	168	6	good	good	ADJ
crl-23611	168	7	for	for	ADP
crl-23611	168	8	general	general	ADJ
crl-23611	168	9	question[s	question[	NOUN
crl-23611	168	10	]	]	PUNCT
crl-23611	168	11	but	but	CCONJ
crl-23611	168	12	not	not	PART
crl-23611	168	13	really	really	ADV
crl-23611	168	14	for	for	ADP
crl-23611	168	15	institution	institution	NOUN
crl-23611	168	16	specific	specific	ADJ
crl-23611	168	17	questions	question	NOUN
crl-23611	168	18	.	.	PUNCT
crl-23611	169	1	so	so	ADV
crl-23611	169	2	it	it	PRON
crl-23611	169	3	was	be	AUX
crl-23611	169	4	a	a	DET
crl-23611	169	5	bit	bit	NOUN
crl-23611	169	6	of	of	ADP
crl-23611	169	7	a	a	DET
crl-23611	169	8	let	let	NOUN
crl-23611	169	9	down	down	ADP
crl-23611	169	10	.	.	PUNCT
crl-23611	170	1	discussion	discussion	NOUN
crl-23611	170	2	of	of	ADP
crl-23611	170	3	findings	finding	NOUN
crl-23611	170	4	the	the	DET
crl-23611	170	5	purpose	purpose	NOUN
crl-23611	170	6	of	of	ADP
crl-23611	170	7	this	this	DET
crl-23611	170	8	study	study	NOUN
crl-23611	170	9	was	be	AUX
crl-23611	170	10	to	to	PART
crl-23611	170	11	identify	identify	VERB
crl-23611	170	12	operator	operator	NOUN
crl-23611	170	13	behaviors	behavior	NOUN
crl-23611	170	14	that	that	PRON
crl-23611	170	15	contribute	contribute	VERB
crl-23611	170	16	to	to	ADP
crl-23611	170	17	user	user	NOUN
crl-23611	170	18	dissatisfaction	dissatisfaction	NOUN
crl-23611	170	19	.	.	PUNCT
crl-23611	171	1	a	a	DET
crl-23611	171	2	series	series	NOUN
crl-23611	171	3	of	of	ADP
crl-23611	171	4	chi	chi	ADJ
crl-23611	171	5	-	-	PUNCT
crl-23611	171	6	square	square	ADJ
crl-23611	171	7	tests	test	NOUN
crl-23611	171	8	of	of	ADP
crl-23611	171	9	independence	independence	NOUN
crl-23611	171	10	on	on	ADP
crl-23611	171	11	473	473	NUM
crl-23611	171	12	chat	chat	NOUN
crl-23611	171	13	transcripts	transcript	NOUN
crl-23611	171	14	with	with	ADP
crl-23611	171	15	completed	complete	VERB
crl-23611	171	16	exit	exit	NOUN
crl-23611	171	17	surveys	survey	NOUN
crl-23611	171	18	(	(	PUNCT
crl-23611	171	19	of	of	ADP
crl-23611	171	20	which	which	PRON
crl-23611	171	21	217	217	NUM
crl-23611	171	22	had	have	VERB
crl-23611	171	23	dissatisfied	dissatisfied	ADJ
crl-23611	171	24	responses	response	NOUN
crl-23611	171	25	)	)	PUNCT
crl-23611	171	26	found	find	VERB
crl-23611	171	27	11	11	NUM
crl-23611	171	28	behaviors	behavior	NOUN
crl-23611	171	29	that	that	PRON
crl-23611	171	30	were	be	AUX
crl-23611	171	31	significantly	significantly	ADV
crl-23611	171	32	associated	associate	VERB
crl-23611	171	33	with	with	ADP
crl-23611	171	34	dissatisfaction	dissatisfaction	NOUN
crl-23611	171	35	.	.	PUNCT
crl-23611	172	1	further	further	ADJ
crl-23611	172	2	investigation	investigation	NOUN
crl-23611	172	3	with	with	ADP
crl-23611	172	4	a	a	DET
crl-23611	172	5	binary	binary	ADJ
crl-23611	172	6	logistic	logistic	ADJ
crl-23611	172	7	regression	regression	NOUN
crl-23611	172	8	revealed	reveal	VERB
crl-23611	172	9	that	that	SCONJ
crl-23611	172	10	only	only	ADV
crl-23611	172	11	six	six	NUM
crl-23611	172	12	of	of	ADP
crl-23611	172	13	these	these	PRON
crl-23611	172	14	had	have	VERB
crl-23611	172	15	strong	strong	ADJ
crl-23611	172	16	explanatory	explanatory	ADJ
crl-23611	172	17	power	power	NOUN
crl-23611	172	18	.	.	PUNCT
crl-23611	173	1	three	three	NUM
crl-23611	173	2	of	of	ADP
crl-23611	173	3	these	these	DET
crl-23611	173	4	behaviors	behavior	NOUN
crl-23611	173	5	had	have	VERB
crl-23611	173	6	positive	positive	ADJ
crl-23611	173	7	associations	association	NOUN
crl-23611	173	8	,	,	PUNCT
crl-23611	173	9	meaning	mean	VERB
crl-23611	173	10	that	that	SCONJ
crl-23611	173	11	their	their	PRON
crl-23611	173	12	presence	presence	NOUN
crl-23611	173	13	in	in	ADP
crl-23611	173	14	the	the	DET
crl-23611	173	15	chat	chat	NOUN
crl-23611	173	16	explained	explain	VERB
crl-23611	173	17	increases	increase	NOUN
crl-23611	173	18	in	in	ADP
crl-23611	173	19	user	user	NOUN
crl-23611	173	20	dissatisfaction	dissatisfaction	NOUN
crl-23611	173	21	.	.	PUNCT
crl-23611	174	1	those	those	DET
crl-23611	174	2	behaviors	behavior	NOUN
crl-23611	174	3	were	be	AUX
crl-23611	174	4	(	(	PUNCT
crl-23611	174	5	1	1	X
crl-23611	174	6	)	)	PUNCT
crl-23611	174	7	clarification	clarification	NOUN
crl-23611	174	8	;	;	PUNCT
crl-23611	174	9	(	(	PUNCT
crl-23611	174	10	2	2	X
crl-23611	174	11	)	)	PUNCT
crl-23611	174	12	operator	operator	NOUN
crl-23611	174	13	transferring	transfer	VERB
crl-23611	174	14	the	the	DET
crl-23611	174	15	chat	chat	NOUN
crl-23611	174	16	to	to	ADP
crl-23611	174	17	another	another	DET
crl-23611	174	18	operator	operator	NOUN
crl-23611	174	19	;	;	PUNCT
crl-23611	174	20	and	and	CCONJ
crl-23611	174	21	(	(	PUNCT
crl-23611	174	22	3	3	X
crl-23611	174	23	)	)	PUNCT
crl-23611	174	24	operator	operator	NOUN
crl-23611	174	25	referring	refer	VERB
crl-23611	174	26	the	the	DET
crl-23611	174	27	user	user	NOUN
crl-23611	174	28	to	to	ADP
crl-23611	174	29	another	another	DET
crl-23611	174	30	service	service	NOUN
crl-23611	174	31	point	point	NOUN
crl-23611	174	32	.	.	PUNCT
crl-23611	175	1	a	a	DET
crl-23611	175	2	further	further	ADJ
crl-23611	175	3	three	three	NUM
crl-23611	175	4	behaviors	behavior	NOUN
crl-23611	175	5	were	be	AUX
crl-23611	175	6	negative	negative	ADJ
crl-23611	175	7	explanators	explanator	NOUN
crl-23611	175	8	,	,	PUNCT
crl-23611	175	9	meaning	mean	VERB
crl-23611	175	10	that	that	SCONJ
crl-23611	175	11	their	their	PRON
crl-23611	175	12	presence	presence	NOUN
crl-23611	175	13	explained	explain	VERB
crl-23611	175	14	decreases	decrease	NOUN
crl-23611	175	15	in	in	ADP
crl-23611	175	16	user	user	NOUN
crl-23611	175	17	dissatisfaction	dissatisfaction	NOUN
crl-23611	175	18	.	.	PUNCT
crl-23611	176	1	put	put	VERB
crl-23611	176	2	another	another	DET
crl-23611	176	3	way	way	NOUN
crl-23611	176	4	,	,	PUNCT
crl-23611	176	5	the	the	DET
crl-23611	176	6	absence	absence	NOUN
crl-23611	176	7	of	of	ADP
crl-23611	176	8	these	these	DET
crl-23611	176	9	behaviors	behavior	NOUN
crl-23611	176	10	explained	explain	VERB
crl-23611	176	11	increases	increase	NOUN
crl-23611	176	12	in	in	ADP
crl-23611	176	13	dissatisfaction	dissatisfaction	NOUN
crl-23611	176	14	:	:	PUNCT
crl-23611	176	15	(	(	PUNCT
crl-23611	176	16	4	4	X
crl-23611	176	17	)	)	PUNCT
crl-23611	176	18	ending	end	VERB
crl-23611	176	19	the	the	DET
crl-23611	176	20	chat	chat	NOUN
crl-23611	176	21	mutually	mutually	ADV
crl-23611	176	22	;	;	PUNCT
crl-23611	176	23	(	(	PUNCT
crl-23611	176	24	5	5	X
crl-23611	176	25	)	)	PUNCT
crl-23611	176	26	maintaining	maintain	VERB
crl-23611	176	27	a	a	DET
crl-23611	176	28	professional	professional	ADJ
crl-23611	176	29	tone	tone	NOUN
crl-23611	176	30	;	;	PUNCT
crl-23611	176	31	and	and	CCONJ
crl-23611	176	32	(	(	PUNCT
crl-23611	176	33	6	6	X
crl-23611	176	34	)	)	PUNCT
crl-23611	176	35	showing	show	VERB
crl-23611	176	36	interest	interest	NOUN
crl-23611	176	37	in	in	ADP
crl-23611	176	38	the	the	DET
crl-23611	176	39	question	question	NOUN
crl-23611	176	40	or	or	CCONJ
crl-23611	176	41	empathy	empathy	NOUN
crl-23611	176	42	with	with	ADP
crl-23611	176	43	the	the	DET
crl-23611	176	44	user	user	NOUN
crl-23611	176	45	.	.	PUNCT
crl-23611	177	1	these	these	DET
crl-23611	177	2	results	result	NOUN
crl-23611	177	3	add	add	VERB
crl-23611	177	4	an	an	DET
crl-23611	177	5	interesting	interesting	ADJ
crl-23611	177	6	layer	layer	NOUN
crl-23611	177	7	to	to	ADP
crl-23611	177	8	nilsen	nilsen	PROPN
crl-23611	177	9	’s	’s	PROPN
crl-23611	177	10	library	library	NOUN
crl-23611	177	11	visit	visit	NOUN
crl-23611	177	12	study.43	study.43	NOUN
crl-23611	177	13	phase	phase	NOUN
crl-23611	177	14	iii	iii	NOUN
crl-23611	177	15	of	of	ADP
crl-23611	177	16	that	that	DET
crl-23611	177	17	study	study	NOUN
crl-23611	177	18	concluded	conclude	VERB
crl-23611	177	19	that	that	SCONJ
crl-23611	177	20	bypassing	bypass	VERB
crl-23611	177	21	the	the	DET
crl-23611	177	22	reference	reference	NOUN
crl-23611	177	23	interview	interview	NOUN
crl-23611	177	24	,	,	PUNCT
crl-23611	177	25	providing	provide	VERB
crl-23611	177	26	unmonitored	unmonitored	ADJ
crl-23611	177	27	referrals	referral	NOUN
crl-23611	177	28	,	,	PUNCT
crl-23611	177	29	and	and	CCONJ
crl-23611	177	30	failing	fail	VERB
crl-23611	177	31	to	to	PART
crl-23611	177	32	ask	ask	VERB
crl-23611	177	33	follow	follow	VERB
crl-23611	177	34	-	-	PUNCT
crl-23611	177	35	up	up	ADP
crl-23611	177	36	questions	question	NOUN
crl-23611	177	37	were	be	AUX
crl-23611	177	38	associated	associate	VERB
crl-23611	177	39	with	with	ADP
crl-23611	177	40	user	user	NOUN
crl-23611	177	41	dissatisfaction	dissatisfaction	NOUN
crl-23611	177	42	.	.	PUNCT
crl-23611	178	1	of	of	ADP
crl-23611	178	2	the	the	DET
crl-23611	178	3	two	two	NUM
crl-23611	178	4	variables	variable	NOUN
crl-23611	178	5	included	include	VERB
crl-23611	178	6	in	in	ADP
crl-23611	178	7	our	our	PRON
crl-23611	178	8	study	study	NOUN
crl-23611	178	9	that	that	PRON
crl-23611	178	10	relate	relate	VERB
crl-23611	178	11	to	to	ADP
crl-23611	178	12	the	the	DET
crl-23611	178	13	reference	reference	NOUN
crl-23611	178	14	interview	interview	NOUN
crl-23611	178	15	,	,	PUNCT
crl-23611	178	16	clarification	clarification	NOUN
crl-23611	178	17	and	and	CCONJ
crl-23611	178	18	confirmation	confirmation	NOUN
crl-23611	178	19	,	,	PUNCT
crl-23611	178	20	only	only	ADJ
crl-23611	178	21	clarification	clarification	NOUN
crl-23611	178	22	was	be	AUX
crl-23611	178	23	significantly	significantly	ADV
crl-23611	178	24	associated	associate	VERB
crl-23611	178	25	with	with	ADP
crl-23611	178	26	dissatisfaction	dissatisfaction	NOUN
crl-23611	178	27	,	,	PUNCT
crl-23611	178	28	but	but	CCONJ
crl-23611	178	29	it	it	PRON
crl-23611	178	30	was	be	AUX
crl-23611	178	31	a	a	DET
crl-23611	178	32	positive	positive	ADJ
crl-23611	178	33	association	association	NOUN
crl-23611	178	34	.	.	PUNCT
crl-23611	179	1	in	in	ADP
crl-23611	179	2	the	the	DET
crl-23611	179	3	exit	exit	NOUN
crl-23611	179	4	survey	survey	NOUN
crl-23611	179	5	comments	comment	NOUN
crl-23611	179	6	,	,	PUNCT
crl-23611	179	7	dissatisfied	dissatisfied	ADJ
crl-23611	179	8	users	user	NOUN
crl-23611	179	9	said	say	VERB
crl-23611	179	10	they	they	PRON
crl-23611	179	11	were	be	AUX
crl-23611	179	12	frustrated	frustrate	VERB
crl-23611	179	13	when	when	SCONJ
crl-23611	179	14	the	the	DET
crl-23611	179	15	operator	operator	NOUN
crl-23611	179	16	did	do	AUX
crl-23611	179	17	not	not	PART
crl-23611	179	18	understand	understand	VERB
crl-23611	179	19	their	their	PRON
crl-23611	179	20	information	information	NOUN
crl-23611	179	21	need	need	VERB
crl-23611	179	22	,	,	PUNCT
crl-23611	179	23	similar	similar	ADJ
crl-23611	179	24	to	to	ADP
crl-23611	179	25	comments	comment	NOUN
crl-23611	179	26	collected	collect	VERB
crl-23611	179	27	by	by	ADP
crl-23611	179	28	nilsen.44	nilsen.44	NOUN
crl-23611	179	29	this	this	PRON
crl-23611	179	30	suggests	suggest	VERB
crl-23611	179	31	that	that	SCONJ
crl-23611	179	32	users	user	NOUN
crl-23611	179	33	want	want	VERB
crl-23611	179	34	to	to	PART
crl-23611	179	35	be	be	AUX
crl-23611	179	36	clearly	clearly	ADV
crl-23611	179	37	understood	understand	VERB
crl-23611	179	38	but	but	CCONJ
crl-23611	179	39	did	do	AUX
crl-23611	179	40	not	not	PART
crl-23611	179	41	want	want	VERB
crl-23611	179	42	to	to	PART
crl-23611	179	43	spend	spend	VERB
crl-23611	179	44	time	time	NOUN
crl-23611	179	45	explaining	explain	VERB
crl-23611	179	46	themselves	themselves	PRON
crl-23611	179	47	in	in	ADP
crl-23611	179	48	depth	depth	NOUN
crl-23611	179	49	.	.	PUNCT
crl-23611	180	1	we	we	PRON
crl-23611	180	2	hypothesize	hypothesize	VERB
crl-23611	180	3	that	that	SCONJ
crl-23611	180	4	this	this	PRON
crl-23611	180	5	is	be	AUX
crl-23611	180	6	a	a	DET
crl-23611	180	7	function	function	NOUN
crl-23611	180	8	of	of	ADP
crl-23611	180	9	chat	chat	NOUN
crl-23611	180	10	as	as	ADP
crl-23611	180	11	a	a	DET
crl-23611	180	12	reference	reference	NOUN
crl-23611	180	13	medium	medium	NOUN
crl-23611	180	14	.	.	PUNCT
crl-23611	181	1	it	it	PRON
crl-23611	181	2	can	can	AUX
crl-23611	181	3	be	be	AUX
crl-23611	181	4	difficult	difficult	ADJ
crl-23611	181	5	to	to	PART
crl-23611	181	6	express	express	VERB
crl-23611	181	7	complex	complex	ADJ
crl-23611	181	8	concepts	concept	NOUN
crl-23611	181	9	936	936	NUM
crl-23611	181	10	college	college	PROPN
crl-23611	181	11	&	&	CCONJ
crl-23611	181	12	research	research	PROPN
crl-23611	181	13	libraries	library	NOUN
crl-23611	181	14	november	november	PROPN
crl-23611	181	15	2019	2019	NUM
crl-23611	181	16	textually	textually	ADV
crl-23611	181	17	,	,	PUNCT
crl-23611	181	18	so	so	CCONJ
crl-23611	181	19	perhaps	perhaps	ADV
crl-23611	181	20	users	user	NOUN
crl-23611	181	21	are	be	AUX
crl-23611	181	22	frustrated	frustrate	VERB
crl-23611	181	23	at	at	ADP
crl-23611	181	24	being	be	AUX
crl-23611	181	25	unable	unable	ADJ
crl-23611	181	26	to	to	PART
crl-23611	181	27	make	make	VERB
crl-23611	181	28	their	their	PRON
crl-23611	181	29	needs	need	NOUN
crl-23611	181	30	clear	clear	ADJ
crl-23611	181	31	in	in	ADP
crl-23611	181	32	a	a	DET
crl-23611	181	33	fast	fast	ADJ
crl-23611	181	34	,	,	PUNCT
crl-23611	181	35	easy	easy	ADJ
crl-23611	181	36	way	way	NOUN
crl-23611	181	37	.	.	PUNCT
crl-23611	182	1	our	our	PRON
crl-23611	182	2	study	study	NOUN
crl-23611	182	3	also	also	ADV
crl-23611	182	4	corroborates	corroborate	VERB
crl-23611	182	5	nilsen	nilsen	PROPN
crl-23611	182	6	’s	’s	PART
crl-23611	182	7	designation	designation	NOUN
crl-23611	182	8	of	of	ADP
crl-23611	182	9	referrals	referral	NOUN
crl-23611	182	10	as	as	ADP
crl-23611	182	11	a	a	DET
crl-23611	182	12	dissatisfying	dissatisfying	ADJ
crl-23611	182	13	behavior	behavior	NOUN
crl-23611	182	14	.	.	PUNCT
crl-23611	183	1	we	we	PRON
crl-23611	183	2	found	find	VERB
crl-23611	183	3	that	that	SCONJ
crl-23611	183	4	the	the	DET
crl-23611	183	5	presence	presence	NOUN
crl-23611	183	6	of	of	ADP
crl-23611	183	7	a	a	DET
crl-23611	183	8	referral	referral	NOUN
crl-23611	183	9	in	in	ADP
crl-23611	183	10	a	a	DET
crl-23611	183	11	chat	chat	NOUN
crl-23611	183	12	was	be	AUX
crl-23611	183	13	a	a	DET
crl-23611	183	14	strong	strong	ADJ
crl-23611	183	15	positive	positive	ADJ
crl-23611	183	16	explainer	explainer	NOUN
crl-23611	183	17	of	of	ADP
crl-23611	183	18	user	user	NOUN
crl-23611	183	19	dissatisfaction	dissatisfaction	NOUN
crl-23611	183	20	.	.	PUNCT
crl-23611	184	1	nilsen	nilsen	PROPN
crl-23611	184	2	’s	’s	PART
crl-23611	184	3	third	third	ADJ
crl-23611	184	4	behavior	behavior	NOUN
crl-23611	184	5	,	,	PUNCT
crl-23611	184	6	asking	ask	VERB
crl-23611	184	7	follow	follow	NOUN
crl-23611	184	8	-	-	PUNCT
crl-23611	184	9	up	up	ADP
crl-23611	184	10	questions	question	NOUN
crl-23611	184	11	,	,	PUNCT
crl-23611	184	12	was	be	AUX
crl-23611	184	13	represented	represent	VERB
crl-23611	184	14	in	in	ADP
crl-23611	184	15	our	our	PRON
crl-23611	184	16	study	study	NOUN
crl-23611	184	17	by	by	ADP
crl-23611	184	18	two	two	NUM
crl-23611	184	19	variables	variable	NOUN
crl-23611	184	20	,	,	PUNCT
crl-23611	184	21	satisfaction	satisfaction	NOUN
crl-23611	184	22	check	check	NOUN
crl-23611	184	23	and	and	CCONJ
crl-23611	184	24	invitation	invitation	NOUN
crl-23611	184	25	to	to	PART
crl-23611	184	26	return	return	VERB
crl-23611	184	27	.	.	PUNCT
crl-23611	185	1	though	though	SCONJ
crl-23611	185	2	satisfaction	satisfaction	NOUN
crl-23611	185	3	check	check	NOUN
crl-23611	185	4	was	be	AUX
crl-23611	185	5	not	not	PART
crl-23611	185	6	independent	independent	ADJ
crl-23611	185	7	from	from	ADP
crl-23611	185	8	dissatisfaction	dissatisfaction	NOUN
crl-23611	185	9	,	,	PUNCT
crl-23611	185	10	it	it	PRON
crl-23611	185	11	ultimately	ultimately	ADV
crl-23611	185	12	was	be	AUX
crl-23611	185	13	not	not	PART
crl-23611	185	14	found	find	VERB
crl-23611	185	15	to	to	PART
crl-23611	185	16	be	be	AUX
crl-23611	185	17	a	a	DET
crl-23611	185	18	statistically	statistically	ADV
crl-23611	185	19	significant	significant	ADJ
crl-23611	185	20	predictor	predictor	NOUN
crl-23611	185	21	of	of	ADP
crl-23611	185	22	dissatisfaction	dissatisfaction	NOUN
crl-23611	185	23	.	.	PUNCT
crl-23611	186	1	invitation	invitation	NOUN
crl-23611	186	2	to	to	PART
crl-23611	186	3	return	return	VERB
crl-23611	186	4	had	have	VERB
crl-23611	186	5	no	no	DET
crl-23611	186	6	association	association	NOUN
crl-23611	186	7	with	with	ADP
crl-23611	186	8	dissatisfaction	dissatisfaction	NOUN
crl-23611	186	9	.	.	PUNCT
crl-23611	187	1	it	it	PRON
crl-23611	187	2	should	should	AUX
crl-23611	187	3	be	be	AUX
crl-23611	187	4	noted	note	VERB
crl-23611	187	5	,	,	PUNCT
crl-23611	187	6	though	though	ADV
crl-23611	187	7	,	,	PUNCT
crl-23611	187	8	that	that	SCONJ
crl-23611	187	9	nilsen	nilsen	PROPN
crl-23611	187	10	did	do	AUX
crl-23611	187	11	not	not	PART
crl-23611	187	12	count	count	VERB
crl-23611	187	13	automated	automate	VERB
crl-23611	187	14	messages	message	NOUN
crl-23611	187	15	as	as	ADP
crl-23611	187	16	true	true	ADJ
crl-23611	187	17	invitations	invitation	NOUN
crl-23611	187	18	to	to	PART
crl-23611	187	19	return.45	return.45	VERB
crl-23611	187	20	our	our	PRON
crl-23611	187	21	study	study	NOUN
crl-23611	187	22	allowed	allow	VERB
crl-23611	187	23	these	these	DET
crl-23611	187	24	“	"	PUNCT
crl-23611	187	25	canned	canned	ADJ
crl-23611	187	26	”	"	PUNCT
crl-23611	187	27	messages	message	NOUN
crl-23611	187	28	because	because	SCONJ
crl-23611	187	29	operators	operator	NOUN
crl-23611	187	30	on	on	ADP
crl-23611	187	31	the	the	DET
crl-23611	187	32	service	service	NOUN
crl-23611	187	33	were	be	AUX
crl-23611	187	34	trained	train	VERB
crl-23611	187	35	to	to	PART
crl-23611	187	36	use	use	VERB
crl-23611	187	37	them	they	PRON
crl-23611	187	38	as	as	ADP
crl-23611	187	39	a	a	DET
crl-23611	187	40	time	time	NOUN
crl-23611	187	41	-	-	PUNCT
crl-23611	187	42	saving	save	VERB
crl-23611	187	43	measure	measure	NOUN
crl-23611	187	44	.	.	PUNCT
crl-23611	188	1	since	since	SCONJ
crl-23611	188	2	so	so	ADV
crl-23611	188	3	many	many	ADJ
crl-23611	188	4	operators	operator	NOUN
crl-23611	188	5	use	use	VERB
crl-23611	188	6	these	these	DET
crl-23611	188	7	automated	automate	VERB
crl-23611	188	8	messages	message	NOUN
crl-23611	188	9	as	as	SCONJ
crl-23611	188	10	directed	direct	VERB
crl-23611	188	11	,	,	PUNCT
crl-23611	188	12	the	the	DET
crl-23611	188	13	researchers	researcher	NOUN
crl-23611	188	14	felt	feel	VERB
crl-23611	188	15	discounting	discount	VERB
crl-23611	188	16	them	they	PRON
crl-23611	188	17	would	would	AUX
crl-23611	188	18	result	result	VERB
crl-23611	188	19	in	in	ADP
crl-23611	188	20	a	a	DET
crl-23611	188	21	less	less	ADV
crl-23611	188	22	usable	usable	ADJ
crl-23611	188	23	dataset	dataset	NOUN
crl-23611	188	24	.	.	PUNCT
crl-23611	189	1	the	the	DET
crl-23611	189	2	way	way	NOUN
crl-23611	189	3	a	a	DET
crl-23611	189	4	chat	chat	NOUN
crl-23611	189	5	ends	end	VERB
crl-23611	189	6	explains	explain	VERB
crl-23611	189	7	the	the	DET
crl-23611	189	8	user	user	NOUN
crl-23611	189	9	’s	’s	PART
crl-23611	189	10	dissatisfaction	dissatisfaction	NOUN
crl-23611	189	11	,	,	PUNCT
crl-23611	189	12	according	accord	VERB
crl-23611	189	13	to	to	ADP
crl-23611	189	14	our	our	PRON
crl-23611	189	15	findings	finding	NOUN
crl-23611	189	16	.	.	PUNCT
crl-23611	190	1	specifically	specifically	ADV
crl-23611	190	2	,	,	PUNCT
crl-23611	190	3	chat	chat	VERB
crl-23611	190	4	endings	ending	NOUN
crl-23611	190	5	that	that	PRON
crl-23611	190	6	were	be	AUX
crl-23611	190	7	not	not	PART
crl-23611	190	8	mutual	mutual	ADJ
crl-23611	190	9	explained	explain	VERB
crl-23611	190	10	user	user	NOUN
crl-23611	190	11	dissatisfaction	dissatisfaction	NOUN
crl-23611	190	12	.	.	PUNCT
crl-23611	191	1	previous	previous	ADJ
crl-23611	191	2	stages	stage	NOUN
crl-23611	191	3	of	of	ADP
crl-23611	191	4	the	the	DET
crl-23611	191	5	library	library	NOUN
crl-23611	191	6	visit	visit	NOUN
crl-23611	191	7	study	study	NOUN
crl-23611	191	8	have	have	AUX
crl-23611	191	9	focused	focus	VERB
crl-23611	191	10	on	on	ADP
crl-23611	191	11	chat	chat	NOUN
crl-23611	191	12	termination	termination	NOUN
crl-23611	191	13	,	,	PUNCT
crl-23611	191	14	drawing	draw	VERB
crl-23611	191	15	on	on	ADP
crl-23611	191	16	nolan	nolan	PROPN
crl-23611	191	17	’s	’s	PART
crl-23611	191	18	theories.46	theories.46	PROPN
crl-23611	191	19	nolan	nolan	PROPN
crl-23611	191	20	offers	offer	VERB
crl-23611	191	21	time	time	NOUN
crl-23611	191	22	as	as	ADP
crl-23611	191	23	a	a	DET
crl-23611	191	24	policy	policy	NOUN
crl-23611	191	25	-	-	PUNCT
crl-23611	191	26	institutional	institutional	ADJ
crl-23611	191	27	factor	factor	NOUN
crl-23611	191	28	that	that	PRON
crl-23611	191	29	influences	influence	VERB
crl-23611	191	30	an	an	DET
crl-23611	191	31	operator	operator	NOUN
crl-23611	191	32	’s	’s	PART
crl-23611	191	33	decision	decision	NOUN
crl-23611	191	34	to	to	PART
crl-23611	191	35	terminate	terminate	VERB
crl-23611	191	36	a	a	DET
crl-23611	191	37	chat	chat	NOUN
crl-23611	191	38	.	.	PUNCT
crl-23611	192	1	as	as	ADP
crl-23611	192	2	with	with	ADP
crl-23611	192	3	transfers	transfer	NOUN
crl-23611	192	4	,	,	PUNCT
crl-23611	192	5	chat	chat	PROPN
crl-23611	192	6	operators	operator	NOUN
crl-23611	192	7	may	may	AUX
crl-23611	192	8	wish	wish	VERB
crl-23611	192	9	to	to	PART
crl-23611	192	10	rush	rush	VERB
crl-23611	192	11	a	a	DET
crl-23611	192	12	closing	closing	NOUN
crl-23611	192	13	or	or	CCONJ
crl-23611	192	14	simply	simply	ADV
crl-23611	192	15	leave	leave	VERB
crl-23611	192	16	a	a	DET
crl-23611	192	17	chat	chat	NOUN
crl-23611	192	18	because	because	SCONJ
crl-23611	192	19	their	their	PRON
crl-23611	192	20	shift	shift	NOUN
crl-23611	192	21	is	be	AUX
crl-23611	192	22	ending	end	VERB
crl-23611	192	23	.	.	PUNCT
crl-23611	193	1	the	the	DET
crl-23611	193	2	medium	medium	NOUN
crl-23611	193	3	of	of	ADP
crl-23611	193	4	chat	chat	NOUN
crl-23611	193	5	might	might	AUX
crl-23611	193	6	also	also	ADV
crl-23611	193	7	cause	cause	VERB
crl-23611	193	8	a	a	DET
crl-23611	193	9	user	user	NOUN
crl-23611	193	10	to	to	PART
crl-23611	193	11	be	be	AUX
crl-23611	193	12	slow	slow	ADJ
crl-23611	193	13	in	in	ADP
crl-23611	193	14	responding	respond	VERB
crl-23611	193	15	to	to	ADP
crl-23611	193	16	an	an	DET
crl-23611	193	17	operator	operator	NOUN
crl-23611	193	18	if	if	SCONJ
crl-23611	193	19	they	they	PRON
crl-23611	193	20	are	be	AUX
crl-23611	193	21	multitasking	multitaske	VERB
crl-23611	193	22	with	with	ADP
crl-23611	193	23	multiple	multiple	ADJ
crl-23611	193	24	browser	browser	NOUN
crl-23611	193	25	windows	window	NOUN
crl-23611	193	26	open	open	ADJ
crl-23611	193	27	,	,	PUNCT
crl-23611	193	28	causing	cause	VERB
crl-23611	193	29	an	an	DET
crl-23611	193	30	operator	operator	NOUN
crl-23611	193	31	to	to	PART
crl-23611	193	32	believe	believe	VERB
crl-23611	193	33	they	they	PRON
crl-23611	193	34	no	no	ADV
crl-23611	193	35	longer	long	ADV
crl-23611	193	36	wish	wish	VERB
crl-23611	193	37	to	to	PART
crl-23611	193	38	continue	continue	VERB
crl-23611	193	39	the	the	DET
crl-23611	193	40	interaction	interaction	NOUN
crl-23611	193	41	.	.	PUNCT
crl-23611	194	1	though	though	SCONJ
crl-23611	194	2	the	the	DET
crl-23611	194	3	present	present	ADJ
crl-23611	194	4	research	research	NOUN
crl-23611	194	5	project	project	NOUN
crl-23611	194	6	can	can	AUX
crl-23611	194	7	not	not	PART
crl-23611	194	8	explain	explain	VERB
crl-23611	194	9	why	why	SCONJ
crl-23611	194	10	these	these	DET
crl-23611	194	11	unsatisfactory	unsatisfactory	ADJ
crl-23611	194	12	terminations	termination	NOUN
crl-23611	194	13	occurred	occur	VERB
crl-23611	194	14	,	,	PUNCT
crl-23611	194	15	it	it	PRON
crl-23611	194	16	suggests	suggest	VERB
crl-23611	194	17	that	that	SCONJ
crl-23611	194	18	mutual	mutual	ADJ
crl-23611	194	19	chat	chat	NOUN
crl-23611	194	20	endings	ending	NOUN
crl-23611	194	21	will	will	AUX
crl-23611	194	22	help	help	VERB
crl-23611	194	23	avoid	avoid	VERB
crl-23611	194	24	dissatisfaction	dissatisfaction	NOUN
crl-23611	194	25	in	in	ADP
crl-23611	194	26	users	user	NOUN
crl-23611	194	27	.	.	PUNCT
crl-23611	195	1	the	the	DET
crl-23611	195	2	difference	difference	NOUN
crl-23611	195	3	in	in	ADP
crl-23611	195	4	findings	finding	NOUN
crl-23611	195	5	between	between	ADP
crl-23611	195	6	our	our	PRON
crl-23611	195	7	study	study	NOUN
crl-23611	195	8	and	and	CCONJ
crl-23611	195	9	nilsen	nilsen	PROPN
crl-23611	195	10	’s	’s	PART
crl-23611	195	11	could	could	AUX
crl-23611	195	12	be	be	AUX
crl-23611	195	13	accounted	account	VERB
crl-23611	195	14	for	for	ADP
crl-23611	195	15	by	by	ADP
crl-23611	195	16	the	the	DET
crl-23611	195	17	methodology	methodology	NOUN
crl-23611	195	18	.	.	PUNCT
crl-23611	196	1	the	the	DET
crl-23611	196	2	library	library	NOUN
crl-23611	196	3	visit	visit	NOUN
crl-23611	196	4	study	study	NOUN
crl-23611	196	5	was	be	AUX
crl-23611	196	6	unobtrusive	unobtrusive	ADJ
crl-23611	196	7	;	;	PUNCT
crl-23611	196	8	individuals	individual	NOUN
crl-23611	196	9	recruited	recruit	VERB
crl-23611	196	10	by	by	ADP
crl-23611	196	11	the	the	DET
crl-23611	196	12	researchers	researcher	NOUN
crl-23611	196	13	to	to	PART
crl-23611	196	14	act	act	VERB
crl-23611	196	15	as	as	SCONJ
crl-23611	196	16	users	user	NOUN
crl-23611	196	17	initiated	initiate	VERB
crl-23611	196	18	and	and	CCONJ
crl-23611	196	19	then	then	ADV
crl-23611	196	20	reported	report	VERB
crl-23611	196	21	on	on	ADP
crl-23611	196	22	reference	reference	NOUN
crl-23611	196	23	interactions	interaction	NOUN
crl-23611	196	24	with	with	ADP
crl-23611	196	25	operators	operator	NOUN
crl-23611	196	26	who	who	PRON
crl-23611	196	27	did	do	AUX
crl-23611	196	28	not	not	PART
crl-23611	196	29	know	know	VERB
crl-23611	196	30	they	they	PRON
crl-23611	196	31	were	be	AUX
crl-23611	196	32	being	be	AUX
crl-23611	196	33	observed.47	observed.47	ADP
crl-23611	196	34	the	the	DET
crl-23611	196	35	“	"	PUNCT
crl-23611	196	36	users	user	NOUN
crl-23611	196	37	”	"	PUNCT
crl-23611	196	38	in	in	ADP
crl-23611	196	39	that	that	DET
crl-23611	196	40	study	study	NOUN
crl-23611	196	41	were	be	AUX
crl-23611	196	42	always	always	ADV
crl-23611	196	43	aware	aware	ADJ
crl-23611	196	44	that	that	SCONJ
crl-23611	196	45	their	their	PRON
crl-23611	196	46	purpose	purpose	NOUN
crl-23611	196	47	was	be	AUX
crl-23611	196	48	to	to	PART
crl-23611	196	49	evaluate	evaluate	VERB
crl-23611	196	50	the	the	DET
crl-23611	196	51	operator	operator	NOUN
crl-23611	196	52	,	,	PUNCT
crl-23611	196	53	even	even	ADV
crl-23611	196	54	though	though	SCONJ
crl-23611	196	55	they	they	PRON
crl-23611	196	56	were	be	AUX
crl-23611	196	57	directed	direct	VERB
crl-23611	196	58	to	to	PART
crl-23611	196	59	ask	ask	VERB
crl-23611	196	60	a	a	DET
crl-23611	196	61	question	question	NOUN
crl-23611	196	62	that	that	PRON
crl-23611	196	63	mattered	matter	VERB
crl-23611	196	64	to	to	ADP
crl-23611	196	65	them	they	PRON
crl-23611	196	66	personally	personally	ADV
crl-23611	196	67	.	.	PUNCT
crl-23611	197	1	they	they	PRON
crl-23611	197	2	may	may	AUX
crl-23611	197	3	have	have	AUX
crl-23611	197	4	reflected	reflect	VERB
crl-23611	197	5	on	on	ADP
crl-23611	197	6	the	the	DET
crl-23611	197	7	interaction	interaction	NOUN
crl-23611	197	8	differently	differently	ADV
crl-23611	197	9	if	if	SCONJ
crl-23611	197	10	it	it	PRON
crl-23611	197	11	had	have	AUX
crl-23611	197	12	occurred	occur	VERB
crl-23611	197	13	organically	organically	ADV
crl-23611	197	14	.	.	PUNCT
crl-23611	198	1	further	far	ADV
crl-23611	198	2	,	,	PUNCT
crl-23611	198	3	our	our	PRON
crl-23611	198	4	study	study	NOUN
crl-23611	198	5	used	use	VERB
crl-23611	198	6	obtrusive	obtrusive	ADJ
crl-23611	198	7	means	mean	NOUN
crl-23611	198	8	to	to	PART
crl-23611	198	9	measure	measure	VERB
crl-23611	198	10	user	user	NOUN
crl-23611	198	11	dissatisfaction	dissatisfaction	NOUN
crl-23611	198	12	.	.	PUNCT
crl-23611	199	1	the	the	DET
crl-23611	199	2	interactions	interaction	NOUN
crl-23611	199	3	collected	collect	VERB
crl-23611	199	4	were	be	AUX
crl-23611	199	5	in	in	ADP
crl-23611	199	6	no	no	DET
crl-23611	199	7	way	way	NOUN
crl-23611	199	8	influenced	influence	VERB
crl-23611	199	9	by	by	ADP
crl-23611	199	10	the	the	DET
crl-23611	199	11	researchers	researcher	NOUN
crl-23611	199	12	,	,	PUNCT
crl-23611	199	13	though	though	SCONJ
crl-23611	199	14	the	the	DET
crl-23611	199	15	users	user	NOUN
crl-23611	199	16	were	be	AUX
crl-23611	199	17	aware	aware	ADJ
crl-23611	199	18	they	they	PRON
crl-23611	199	19	were	be	AUX
crl-23611	199	20	evaluating	evaluate	VERB
crl-23611	199	21	the	the	DET
crl-23611	199	22	operator	operator	NOUN
crl-23611	199	23	in	in	ADP
crl-23611	199	24	their	their	PRON
crl-23611	199	25	exit	exit	NOUN
crl-23611	199	26	surveys	survey	NOUN
crl-23611	199	27	.	.	PUNCT
crl-23611	200	1	we	we	PRON
crl-23611	200	2	also	also	ADV
crl-23611	200	3	suspect	suspect	VERB
crl-23611	200	4	that	that	SCONJ
crl-23611	200	5	the	the	DET
crl-23611	200	6	user	user	NOUN
crl-23611	200	7	’s	’s	PART
crl-23611	200	8	investment	investment	NOUN
crl-23611	200	9	in	in	ADP
crl-23611	200	10	reference	reference	NOUN
crl-23611	200	11	as	as	ADP
crl-23611	200	12	a	a	DET
crl-23611	200	13	professional	professional	ADJ
crl-23611	200	14	practice	practice	NOUN
crl-23611	200	15	is	be	AUX
crl-23611	200	16	important	important	ADJ
crl-23611	200	17	.	.	PUNCT
crl-23611	201	1	in	in	ADP
crl-23611	201	2	the	the	DET
crl-23611	201	3	library	library	NOUN
crl-23611	201	4	visit	visit	NOUN
crl-23611	201	5	study	study	NOUN
crl-23611	201	6	,	,	PUNCT
crl-23611	201	7	the	the	DET
crl-23611	201	8	participants	participant	NOUN
crl-23611	201	9	were	be	AUX
crl-23611	201	10	recruited	recruit	VERB
crl-23611	201	11	from	from	ADP
crl-23611	201	12	an	an	DET
crl-23611	201	13	mlis	mlis	PROPN
crl-23611	201	14	program	program	NOUN
crl-23611	201	15	.	.	PUNCT
crl-23611	202	1	library	library	PROPN
crl-23611	202	2	science	science	NOUN
crl-23611	202	3	students	student	NOUN
crl-23611	202	4	may	may	AUX
crl-23611	202	5	have	have	VERB
crl-23611	202	6	different	different	ADJ
crl-23611	202	7	expectations	expectation	NOUN
crl-23611	202	8	about	about	ADP
crl-23611	202	9	the	the	DET
crl-23611	202	10	operator	operator	NOUN
crl-23611	202	11	’s	’s	PART
crl-23611	202	12	behavior	behavior	NOUN
crl-23611	202	13	than	than	ADP
crl-23611	202	14	“	"	PUNCT
crl-23611	202	15	civilians	civilian	NOUN
crl-23611	202	16	”	"	PUNCT
crl-23611	202	17	would	would	AUX
crl-23611	202	18	.	.	PUNCT
crl-23611	203	1	they	they	PRON
crl-23611	203	2	may	may	AUX
crl-23611	203	3	have	have	VERB
crl-23611	203	4	knowledge	knowledge	NOUN
crl-23611	203	5	of	of	ADP
crl-23611	203	6	the	the	DET
crl-23611	203	7	reference	reference	NOUN
crl-23611	203	8	interview	interview	NOUN
crl-23611	203	9	,	,	PUNCT
crl-23611	203	10	giving	give	VERB
crl-23611	203	11	them	they	PRON
crl-23611	203	12	a	a	DET
crl-23611	203	13	rubric	rubric	NOUN
crl-23611	203	14	with	with	ADP
crl-23611	203	15	which	which	PRON
crl-23611	203	16	to	to	PART
crl-23611	203	17	judge	judge	VERB
crl-23611	203	18	the	the	DET
crl-23611	203	19	interaction	interaction	NOUN
crl-23611	203	20	that	that	SCONJ
crl-23611	203	21	users	user	NOUN
crl-23611	203	22	in	in	ADP
crl-23611	203	23	our	our	PRON
crl-23611	203	24	study	study	NOUN
crl-23611	203	25	might	might	AUX
crl-23611	203	26	not	not	PART
crl-23611	203	27	have	have	VERB
crl-23611	203	28	.	.	PUNCT
crl-23611	204	1	logically	logically	ADV
crl-23611	204	2	,	,	PUNCT
crl-23611	204	3	behaviors	behavior	NOUN
crl-23611	204	4	associated	associate	VERB
crl-23611	204	5	with	with	ADP
crl-23611	204	6	delaying	delay	VERB
crl-23611	204	7	completion	completion	NOUN
crl-23611	204	8	of	of	ADP
crl-23611	204	9	the	the	DET
crl-23611	204	10	user	user	NOUN
crl-23611	204	11	’s	’s	PART
crl-23611	204	12	information	information	NOUN
crl-23611	204	13	need	need	NOUN
crl-23611	204	14	could	could	AUX
crl-23611	204	15	result	result	VERB
crl-23611	204	16	in	in	ADP
crl-23611	204	17	dissatisfaction	dissatisfaction	NOUN
crl-23611	204	18	.	.	PUNCT
crl-23611	205	1	connaway	connaway	PROPN
crl-23611	205	2	,	,	PUNCT
crl-23611	205	3	dickey	dickey	PROPN
crl-23611	205	4	,	,	PUNCT
crl-23611	205	5	and	and	CCONJ
crl-23611	205	6	radford	radford	PROPN
crl-23611	205	7	found	find	VERB
crl-23611	205	8	that	that	SCONJ
crl-23611	205	9	convenience	convenience	NOUN
crl-23611	205	10	and	and	CCONJ
crl-23611	205	11	immediacy	immediacy	NOUN
crl-23611	205	12	were	be	AUX
crl-23611	205	13	the	the	DET
crl-23611	205	14	most	most	ADV
crl-23611	205	15	valued	value	VERB
crl-23611	205	16	factors	factor	NOUN
crl-23611	205	17	of	of	ADP
crl-23611	205	18	chat	chat	PROPN
crl-23611	205	19	reference.48	reference.48	ADJ
crl-23611	205	20	transferring	transfer	VERB
crl-23611	205	21	the	the	DET
crl-23611	205	22	user	user	NOUN
crl-23611	205	23	to	to	ADP
crl-23611	205	24	another	another	DET
crl-23611	205	25	operator	operator	NOUN
crl-23611	205	26	or	or	CCONJ
crl-23611	205	27	referring	refer	VERB
crl-23611	205	28	the	the	DET
crl-23611	205	29	operator	operator	NOUN
crl-23611	205	30	to	to	ADP
crl-23611	205	31	another	another	DET
crl-23611	205	32	service	service	NOUN
crl-23611	205	33	point	point	NOUN
crl-23611	205	34	delay	delay	VERB
crl-23611	205	35	the	the	DET
crl-23611	205	36	user	user	NOUN
crl-23611	205	37	from	from	ADP
crl-23611	205	38	getting	get	VERB
crl-23611	205	39	a	a	DET
crl-23611	205	40	definite	definite	ADJ
crl-23611	205	41	answer	answer	NOUN
crl-23611	205	42	.	.	PUNCT
crl-23611	206	1	our	our	PRON
crl-23611	206	2	research	research	NOUN
crl-23611	206	3	suggests	suggest	VERB
crl-23611	206	4	that	that	SCONJ
crl-23611	206	5	they	they	PRON
crl-23611	206	6	both	both	PRON
crl-23611	206	7	explain	explain	VERB
crl-23611	206	8	dissatisfaction	dissatisfaction	NOUN
crl-23611	206	9	.	.	PUNCT
crl-23611	207	1	unfortunately	unfortunately	ADV
crl-23611	207	2	,	,	PUNCT
crl-23611	207	3	the	the	DET
crl-23611	207	4	operator	operator	NOUN
crl-23611	207	5	often	often	ADV
crl-23611	207	6	has	have	VERB
crl-23611	207	7	good	good	ADJ
crl-23611	207	8	reasons	reason	NOUN
crl-23611	207	9	for	for	ADP
crl-23611	207	10	these	these	DET
crl-23611	207	11	behaviors	behavior	NOUN
crl-23611	207	12	.	.	PUNCT
crl-23611	208	1	at	at	ADP
crl-23611	208	2	ask	ask	VERB
crl-23611	208	3	a	a	DET
crl-23611	208	4	librarian	librarian	NOUN
crl-23611	208	5	,	,	PUNCT
crl-23611	208	6	transfers	transfer	NOUN
crl-23611	208	7	usually	usually	ADV
crl-23611	208	8	happen	happen	VERB
crl-23611	208	9	at	at	ADP
crl-23611	208	10	shift	shift	NOUN
crl-23611	208	11	change	change	NOUN
crl-23611	208	12	time	time	NOUN
crl-23611	208	13	when	when	SCONJ
crl-23611	208	14	the	the	DET
crl-23611	208	15	operator	operator	NOUN
crl-23611	208	16	needs	need	VERB
crl-23611	208	17	to	to	PART
crl-23611	208	18	leave	leave	VERB
crl-23611	208	19	but	but	CCONJ
crl-23611	208	20	the	the	DET
crl-23611	208	21	user	user	NOUN
crl-23611	208	22	wants	want	VERB
crl-23611	208	23	to	to	PART
crl-23611	208	24	continue	continue	VERB
crl-23611	208	25	chatting	chat	VERB
crl-23611	208	26	.	.	PUNCT
crl-23611	209	1	similarly	similarly	ADV
crl-23611	209	2	,	,	PUNCT
crl-23611	209	3	referrals	referral	NOUN
crl-23611	209	4	are	be	AUX
crl-23611	209	5	common	common	ADJ
crl-23611	209	6	in	in	ADP
crl-23611	209	7	consortia	consortia	NOUN
crl-23611	209	8	when	when	SCONJ
crl-23611	209	9	the	the	DET
crl-23611	209	10	operator	operator	NOUN
crl-23611	209	11	may	may	AUX
crl-23611	209	12	not	not	PART
crl-23611	209	13	have	have	VERB
crl-23611	209	14	subject	subject	NOUN
crl-23611	209	15	expertise	expertise	NOUN
crl-23611	209	16	or	or	CCONJ
crl-23611	209	17	local	local	ADJ
crl-23611	209	18	knowledge	knowledge	NOUN
crl-23611	209	19	needed	need	VERB
crl-23611	209	20	to	to	PART
crl-23611	209	21	complete	complete	VERB
crl-23611	209	22	the	the	DET
crl-23611	209	23	question	question	NOUN
crl-23611	209	24	.	.	PUNCT
crl-23611	210	1	the	the	DET
crl-23611	210	2	operator	operator	NOUN
crl-23611	210	3	may	may	AUX
crl-23611	210	4	provide	provide	VERB
crl-23611	210	5	a	a	DET
crl-23611	210	6	dissatisfaction	dissatisfaction	NOUN
crl-23611	210	7	in	in	ADP
crl-23611	210	8	chat	chat	NOUN
crl-23611	210	9	reference	reference	NOUN
crl-23611	210	10	users	user	NOUN
crl-23611	210	11	937	937	NUM
crl-23611	210	12	referral	referral	VERB
crl-23611	210	13	to	to	PART
crl-23611	210	14	save	save	VERB
crl-23611	210	15	the	the	DET
crl-23611	210	16	user	user	NOUN
crl-23611	210	17	’s	’s	PART
crl-23611	210	18	time	time	NOUN
crl-23611	210	19	,	,	PUNCT
crl-23611	210	20	something	something	PRON
crl-23611	210	21	they	they	PRON
crl-23611	210	22	may	may	AUX
crl-23611	210	23	appreciate	appreciate	VERB
crl-23611	210	24	in	in	ADP
crl-23611	210	25	the	the	DET
crl-23611	210	26	near	near	ADJ
crl-23611	210	27	future	future	NOUN
crl-23611	210	28	even	even	ADV
crl-23611	210	29	if	if	SCONJ
crl-23611	210	30	it	it	PRON
crl-23611	210	31	is	be	AUX
crl-23611	210	32	frustrating	frustrating	ADJ
crl-23611	210	33	in	in	ADP
crl-23611	210	34	the	the	DET
crl-23611	210	35	present	present	NOUN
crl-23611	210	36	.	.	PUNCT
crl-23611	211	1	both	both	PRON
crl-23611	211	2	of	of	ADP
crl-23611	211	3	these	these	DET
crl-23611	211	4	scenarios	scenario	NOUN
crl-23611	211	5	may	may	AUX
crl-23611	211	6	feel	feel	VERB
crl-23611	211	7	to	to	ADP
crl-23611	211	8	the	the	DET
crl-23611	211	9	user	user	NOUN
crl-23611	211	10	like	like	ADP
crl-23611	211	11	unnecessary	unnecessary	ADJ
crl-23611	211	12	delays	delay	NOUN
crl-23611	211	13	,	,	PUNCT
crl-23611	211	14	despite	despite	SCONJ
crl-23611	211	15	the	the	DET
crl-23611	211	16	operator	operator	NOUN
crl-23611	211	17	’s	’s	PART
crl-23611	211	18	best	good	ADJ
crl-23611	211	19	intentions	intention	NOUN
crl-23611	211	20	.	.	PUNCT
crl-23611	212	1	we	we	PRON
crl-23611	212	2	suspect	suspect	VERB
crl-23611	212	3	that	that	SCONJ
crl-23611	212	4	telling	tell	VERB
crl-23611	212	5	the	the	DET
crl-23611	212	6	user	user	NOUN
crl-23611	212	7	“	"	PUNCT
crl-23611	212	8	no	no	INTJ
crl-23611	212	9	”	"	PUNCT
crl-23611	212	10	was	be	AUX
crl-23611	212	11	not	not	PART
crl-23611	212	12	an	an	DET
crl-23611	212	13	explanatory	explanatory	ADJ
crl-23611	212	14	variable	variable	NOUN
crl-23611	212	15	because	because	SCONJ
crl-23611	212	16	it	it	PRON
crl-23611	212	17	does	do	AUX
crl-23611	212	18	not	not	PART
crl-23611	212	19	delay	delay	VERB
crl-23611	212	20	the	the	DET
crl-23611	212	21	user	user	NOUN
crl-23611	212	22	.	.	PUNCT
crl-23611	213	1	it	it	PRON
crl-23611	213	2	provides	provide	VERB
crl-23611	213	3	a	a	DET
crl-23611	213	4	definite	definite	ADJ
crl-23611	213	5	answer	answer	NOUN
crl-23611	213	6	that	that	SCONJ
crl-23611	213	7	the	the	DET
crl-23611	213	8	user	user	NOUN
crl-23611	213	9	can	can	AUX
crl-23611	213	10	act	act	VERB
crl-23611	213	11	upon	upon	SCONJ
crl-23611	213	12	immediately	immediately	ADV
crl-23611	213	13	.	.	PUNCT
crl-23611	214	1	this	this	PRON
crl-23611	214	2	is	be	AUX
crl-23611	214	3	good	good	ADJ
crl-23611	214	4	for	for	ADP
crl-23611	214	5	operators	operator	NOUN
crl-23611	214	6	,	,	PUNCT
crl-23611	214	7	as	as	ADP
crl-23611	214	8	saying	say	VERB
crl-23611	214	9	“	"	PUNCT
crl-23611	214	10	no	no	INTJ
crl-23611	214	11	”	"	PUNCT
crl-23611	214	12	is	be	AUX
crl-23611	214	13	something	something	PRON
crl-23611	214	14	that	that	PRON
crl-23611	214	15	often	often	ADV
crl-23611	214	16	can	can	AUX
crl-23611	214	17	not	not	PART
crl-23611	214	18	be	be	AUX
crl-23611	214	19	avoided	avoid	VERB
crl-23611	214	20	.	.	PUNCT
crl-23611	215	1	a	a	DET
crl-23611	215	2	common	common	ADJ
crl-23611	215	3	example	example	NOUN
crl-23611	215	4	from	from	ADP
crl-23611	215	5	our	our	PRON
crl-23611	215	6	practice	practice	NOUN
crl-23611	215	7	is	be	AUX
crl-23611	215	8	when	when	SCONJ
crl-23611	215	9	the	the	DET
crl-23611	215	10	user	user	NOUN
crl-23611	215	11	’s	’s	PART
crl-23611	215	12	institution	institution	NOUN
crl-23611	215	13	does	do	AUX
crl-23611	215	14	not	not	PART
crl-23611	215	15	have	have	VERB
crl-23611	215	16	access	access	NOUN
crl-23611	215	17	to	to	ADP
crl-23611	215	18	a	a	DET
crl-23611	215	19	particular	particular	ADJ
crl-23611	215	20	article	article	NOUN
crl-23611	215	21	or	or	CCONJ
crl-23611	215	22	book	book	NOUN
crl-23611	215	23	.	.	PUNCT
crl-23611	216	1	having	have	VERB
crl-23611	216	2	confirmation	confirmation	NOUN
crl-23611	216	3	that	that	SCONJ
crl-23611	216	4	this	this	PRON
crl-23611	216	5	is	be	AUX
crl-23611	216	6	the	the	DET
crl-23611	216	7	case	case	NOUN
crl-23611	216	8	,	,	PUNCT
crl-23611	216	9	the	the	DET
crl-23611	216	10	user	user	NOUN
crl-23611	216	11	can	can	AUX
crl-23611	216	12	choose	choose	VERB
crl-23611	216	13	to	to	PART
crl-23611	216	14	place	place	VERB
crl-23611	216	15	an	an	DET
crl-23611	216	16	interlibrary	interlibrary	ADJ
crl-23611	216	17	loan	loan	NOUN
crl-23611	216	18	request	request	NOUN
crl-23611	216	19	or	or	CCONJ
crl-23611	216	20	find	find	VERB
crl-23611	216	21	another	another	DET
crl-23611	216	22	source	source	NOUN
crl-23611	216	23	,	,	PUNCT
crl-23611	216	24	both	both	DET
crl-23611	216	25	decisions	decision	NOUN
crl-23611	216	26	that	that	PRON
crl-23611	216	27	can	can	AUX
crl-23611	216	28	be	be	AUX
crl-23611	216	29	done	do	VERB
crl-23611	216	30	immediately	immediately	ADV
crl-23611	216	31	.	.	PUNCT
crl-23611	217	1	our	our	PRON
crl-23611	217	2	results	result	NOUN
crl-23611	217	3	showed	show	VERB
crl-23611	217	4	that	that	SCONJ
crl-23611	217	5	the	the	DET
crl-23611	217	6	operator	operator	NOUN
crl-23611	217	7	’s	’s	PART
crl-23611	217	8	manner	manner	NOUN
crl-23611	217	9	had	have	VERB
crl-23611	217	10	a	a	DET
crl-23611	217	11	strong	strong	ADJ
crl-23611	217	12	influence	influence	NOUN
crl-23611	217	13	on	on	ADP
crl-23611	217	14	user	user	NOUN
crl-23611	217	15	dissatisfaction	dissatisfaction	NOUN
crl-23611	217	16	.	.	PUNCT
crl-23611	218	1	interactions	interaction	NOUN
crl-23611	218	2	where	where	SCONJ
crl-23611	218	3	the	the	DET
crl-23611	218	4	operator	operator	NOUN
crl-23611	218	5	was	be	AUX
crl-23611	218	6	rude	rude	ADJ
crl-23611	218	7	or	or	CCONJ
crl-23611	218	8	abrupt	abrupt	ADJ
crl-23611	218	9	,	,	PUNCT
crl-23611	218	10	and/or	and/or	CCONJ
crl-23611	218	11	failed	fail	VERB
crl-23611	218	12	to	to	PART
crl-23611	218	13	show	show	VERB
crl-23611	218	14	empathy	empathy	NOUN
crl-23611	218	15	to	to	ADP
crl-23611	218	16	the	the	DET
crl-23611	218	17	user	user	NOUN
crl-23611	218	18	or	or	CCONJ
crl-23611	218	19	express	express	VERB
crl-23611	218	20	interest	interest	NOUN
crl-23611	218	21	in	in	ADP
crl-23611	218	22	their	their	PRON
crl-23611	218	23	question	question	NOUN
crl-23611	218	24	were	be	AUX
crl-23611	218	25	more	more	ADV
crl-23611	218	26	likely	likely	ADJ
crl-23611	218	27	to	to	PART
crl-23611	218	28	result	result	VERB
crl-23611	218	29	in	in	ADP
crl-23611	218	30	dissatisfied	dissatisfied	ADJ
crl-23611	218	31	scores	score	NOUN
crl-23611	218	32	.	.	PUNCT
crl-23611	219	1	maintaining	maintain	VERB
crl-23611	219	2	a	a	DET
crl-23611	219	3	professional	professional	ADJ
crl-23611	219	4	demeanor	demeanor	NOUN
crl-23611	219	5	is	be	AUX
crl-23611	219	6	a	a	DET
crl-23611	219	7	basic	basic	ADJ
crl-23611	219	8	expectation	expectation	NOUN
crl-23611	219	9	of	of	ADP
crl-23611	219	10	customer	customer	NOUN
crl-23611	219	11	service	service	NOUN
crl-23611	219	12	.	.	PUNCT
crl-23611	220	1	instances	instance	NOUN
crl-23611	220	2	where	where	SCONJ
crl-23611	220	3	it	it	PRON
crl-23611	220	4	was	be	AUX
crl-23611	220	5	not	not	PART
crl-23611	220	6	maintained	maintain	VERB
crl-23611	220	7	in	in	ADP
crl-23611	220	8	the	the	DET
crl-23611	220	9	sampled	sample	VERB
crl-23611	220	10	transcripts	transcript	NOUN
crl-23611	220	11	were	be	AUX
crl-23611	220	12	dismaying	dismay	VERB
crl-23611	220	13	to	to	ADP
crl-23611	220	14	the	the	DET
crl-23611	220	15	researchers	researcher	NOUN
crl-23611	220	16	.	.	PUNCT
crl-23611	221	1	we	we	PRON
crl-23611	221	2	found	find	VERB
crl-23611	221	3	several	several	ADJ
crl-23611	221	4	chats	chat	NOUN
crl-23611	221	5	where	where	SCONJ
crl-23611	221	6	the	the	DET
crl-23611	221	7	operator	operator	NOUN
crl-23611	221	8	’s	’s	PART
crl-23611	221	9	first	first	ADJ
crl-23611	221	10	response	response	NOUN
crl-23611	221	11	to	to	ADP
crl-23611	221	12	the	the	DET
crl-23611	221	13	user	user	NOUN
crl-23611	221	14	’s	’s	PART
crl-23611	221	15	query	query	NOUN
crl-23611	221	16	was	be	AUX
crl-23611	221	17	“	"	PUNCT
crl-23611	221	18	i	i	PRON
crl-23611	221	19	doubt	doubt	VERB
crl-23611	221	20	it	it	PRON
crl-23611	221	21	”	"	PUNCT
crl-23611	221	22	or	or	CCONJ
crl-23611	221	23	“	"	PUNCT
crl-23611	221	24	we	we	PRON
crl-23611	221	25	can	can	AUX
crl-23611	221	26	try	try	VERB
crl-23611	221	27	,	,	PUNCT
crl-23611	221	28	”	"	PUNCT
crl-23611	221	29	which	which	PRON
crl-23611	221	30	came	come	VERB
crl-23611	221	31	off	off	ADP
crl-23611	221	32	as	as	ADP
crl-23611	221	33	very	very	ADV
crl-23611	221	34	abrupt	abrupt	ADJ
crl-23611	221	35	ways	way	NOUN
crl-23611	221	36	to	to	PART
crl-23611	221	37	begin	begin	VERB
crl-23611	221	38	a	a	DET
crl-23611	221	39	chat	chat	NOUN
crl-23611	221	40	.	.	PUNCT
crl-23611	222	1	failing	fail	VERB
crl-23611	222	2	to	to	PART
crl-23611	222	3	show	show	VERB
crl-23611	222	4	interest	interest	NOUN
crl-23611	222	5	and	and	CCONJ
crl-23611	222	6	empathy	empathy	NOUN
crl-23611	222	7	,	,	PUNCT
crl-23611	222	8	too	too	ADV
crl-23611	222	9	,	,	PUNCT
crl-23611	222	10	was	be	AUX
crl-23611	222	11	much	much	ADV
crl-23611	222	12	more	more	ADV
crl-23611	222	13	common	common	ADJ
crl-23611	222	14	than	than	SCONJ
crl-23611	222	15	we	we	PRON
crl-23611	222	16	had	have	AUX
crl-23611	222	17	anticipated	anticipate	VERB
crl-23611	222	18	.	.	PUNCT
crl-23611	223	1	it	it	PRON
crl-23611	223	2	was	be	AUX
crl-23611	223	3	absent	absent	ADJ
crl-23611	223	4	in	in	ADP
crl-23611	223	5	103	103	NUM
crl-23611	223	6	(	(	PUNCT
crl-23611	223	7	40	40	NUM
crl-23611	223	8	%	%	NOUN
crl-23611	223	9	)	)	PUNCT
crl-23611	223	10	satisfied	satisfy	VERB
crl-23611	223	11	chats	chat	NOUN
crl-23611	223	12	and	and	CCONJ
crl-23611	223	13	135	135	NUM
crl-23611	223	14	(	(	PUNCT
crl-23611	223	15	62	62	NUM
crl-23611	223	16	%	%	NOUN
crl-23611	223	17	)	)	PUNCT
crl-23611	223	18	dissatisfied	dissatisfied	ADJ
crl-23611	223	19	chats	chat	NOUN
crl-23611	223	20	.	.	PUNCT
crl-23611	224	1	we	we	PRON
crl-23611	224	2	hypothesize	hypothesize	VERB
crl-23611	224	3	that	that	SCONJ
crl-23611	224	4	these	these	DET
crl-23611	224	5	instances	instance	NOUN
crl-23611	224	6	may	may	AUX
crl-23611	224	7	be	be	AUX
crl-23611	224	8	borne	bear	VERB
crl-23611	224	9	of	of	ADP
crl-23611	224	10	the	the	DET
crl-23611	224	11	operator	operator	NOUN
crl-23611	224	12	’s	’s	PART
crl-23611	224	13	desire	desire	NOUN
crl-23611	224	14	to	to	PART
crl-23611	224	15	“	"	PUNCT
crl-23611	224	16	get	get	VERB
crl-23611	224	17	down	down	ADP
crl-23611	224	18	to	to	ADP
crl-23611	224	19	business	business	NOUN
crl-23611	224	20	,	,	PUNCT
crl-23611	224	21	”	"	PUNCT
crl-23611	224	22	something	something	PRON
crl-23611	224	23	that	that	PRON
crl-23611	224	24	might	might	AUX
crl-23611	224	25	be	be	AUX
crl-23611	224	26	more	more	ADV
crl-23611	224	27	common	common	ADJ
crl-23611	224	28	if	if	SCONJ
crl-23611	224	29	the	the	DET
crl-23611	224	30	operator	operator	NOUN
crl-23611	224	31	is	be	AUX
crl-23611	224	32	chatting	chat	VERB
crl-23611	224	33	with	with	ADP
crl-23611	224	34	multiple	multiple	ADJ
crl-23611	224	35	users	user	NOUN
crl-23611	224	36	or	or	CCONJ
crl-23611	224	37	if	if	SCONJ
crl-23611	224	38	their	their	PRON
crl-23611	224	39	shift	shift	NOUN
crl-23611	224	40	is	be	AUX
crl-23611	224	41	about	about	ADJ
crl-23611	224	42	to	to	PART
crl-23611	224	43	end	end	VERB
crl-23611	224	44	.	.	PUNCT
crl-23611	225	1	it	it	PRON
crl-23611	225	2	can	can	AUX
crl-23611	225	3	be	be	AUX
crl-23611	225	4	easy	easy	ADJ
crl-23611	225	5	to	to	PART
crl-23611	225	6	forget	forget	VERB
crl-23611	225	7	about	about	ADP
crl-23611	225	8	the	the	DET
crl-23611	225	9	user	user	NOUN
crl-23611	225	10	’s	’s	PART
crl-23611	225	11	relational	relational	ADJ
crl-23611	225	12	needs	need	NOUN
crl-23611	225	13	as	as	ADP
crl-23611	225	14	a	a	DET
crl-23611	225	15	chat	chat	NOUN
crl-23611	225	16	operator	operator	NOUN
crl-23611	225	17	when	when	SCONJ
crl-23611	225	18	they	they	PRON
crl-23611	225	19	are	be	AUX
crl-23611	225	20	not	not	PART
crl-23611	225	21	physically	physically	ADV
crl-23611	225	22	in	in	ADP
crl-23611	225	23	front	front	NOUN
crl-23611	225	24	of	of	ADP
crl-23611	225	25	you	you	PRON
crl-23611	225	26	and	and	CCONJ
crl-23611	225	27	you	you	PRON
crl-23611	225	28	are	be	AUX
crl-23611	225	29	stressed	stress	VERB
crl-23611	225	30	out	out	ADP
crl-23611	225	31	from	from	ADP
crl-23611	225	32	managing	manage	VERB
crl-23611	225	33	multiple	multiple	ADJ
crl-23611	225	34	chats	chat	NOUN
crl-23611	225	35	at	at	ADP
crl-23611	225	36	once	once	ADV
crl-23611	225	37	.	.	PUNCT
crl-23611	226	1	there	there	PRON
crl-23611	226	2	seemed	seem	VERB
crl-23611	226	3	to	to	PART
crl-23611	226	4	be	be	AUX
crl-23611	226	5	more	more	ADJ
crl-23611	226	6	leeway	leeway	NOUN
crl-23611	226	7	in	in	ADP
crl-23611	226	8	the	the	DET
crl-23611	226	9	operator	operator	NOUN
crl-23611	226	10	’s	’s	PART
crl-23611	226	11	communication	communication	NOUN
crl-23611	226	12	style	style	NOUN
crl-23611	226	13	,	,	PUNCT
crl-23611	226	14	happily	happily	ADV
crl-23611	226	15	.	.	PUNCT
crl-23611	227	1	informality	informality	NOUN
crl-23611	227	2	was	be	AUX
crl-23611	227	3	not	not	PART
crl-23611	227	4	a	a	DET
crl-23611	227	5	predictor	predictor	NOUN
crl-23611	227	6	of	of	ADP
crl-23611	227	7	dissatisfaction	dissatisfaction	NOUN
crl-23611	227	8	in	in	ADP
crl-23611	227	9	our	our	PRON
crl-23611	227	10	study	study	NOUN
crl-23611	227	11	,	,	PUNCT
crl-23611	227	12	though	though	SCONJ
crl-23611	227	13	it	it	PRON
crl-23611	227	14	is	be	AUX
crl-23611	227	15	possible	possible	ADJ
crl-23611	227	16	that	that	SCONJ
crl-23611	227	17	some	some	DET
crl-23611	227	18	types	type	NOUN
crl-23611	227	19	of	of	ADP
crl-23611	227	20	users	user	NOUN
crl-23611	227	21	could	could	AUX
crl-23611	227	22	prefer	prefer	VERB
crl-23611	227	23	one	one	NUM
crl-23611	227	24	style	style	NOUN
crl-23611	227	25	more	more	ADJ
crl-23611	227	26	than	than	ADP
crl-23611	227	27	others	other	NOUN
crl-23611	227	28	.	.	PUNCT
crl-23611	228	1	the	the	DET
crl-23611	228	2	present	present	ADJ
crl-23611	228	3	study	study	NOUN
crl-23611	228	4	did	do	AUX
crl-23611	228	5	not	not	PART
crl-23611	228	6	distinguish	distinguish	VERB
crl-23611	228	7	types	type	NOUN
crl-23611	228	8	of	of	ADP
crl-23611	228	9	users	user	NOUN
crl-23611	228	10	,	,	PUNCT
crl-23611	228	11	but	but	CCONJ
crl-23611	228	12	this	this	PRON
crl-23611	228	13	might	might	AUX
crl-23611	228	14	be	be	AUX
crl-23611	228	15	a	a	DET
crl-23611	228	16	fruitful	fruitful	ADJ
crl-23611	228	17	avenue	avenue	NOUN
crl-23611	228	18	for	for	ADP
crl-23611	228	19	future	future	ADJ
crl-23611	228	20	research	research	NOUN
crl-23611	228	21	.	.	PUNCT
crl-23611	229	1	limitations	limitation	NOUN
crl-23611	229	2	our	our	PRON
crl-23611	229	3	methodology	methodology	NOUN
crl-23611	229	4	carries	carry	VERB
crl-23611	229	5	a	a	DET
crl-23611	229	6	few	few	ADJ
crl-23611	229	7	limitations	limitation	NOUN
crl-23611	229	8	that	that	PRON
crl-23611	229	9	should	should	AUX
crl-23611	229	10	be	be	AUX
crl-23611	229	11	noted	note	VERB
crl-23611	229	12	when	when	SCONJ
crl-23611	229	13	considering	consider	VERB
crl-23611	229	14	the	the	DET
crl-23611	229	15	generalizability	generalizability	NOUN
crl-23611	229	16	of	of	ADP
crl-23611	229	17	our	our	PRON
crl-23611	229	18	findings	finding	NOUN
crl-23611	229	19	.	.	PUNCT
crl-23611	230	1	we	we	PRON
crl-23611	230	2	used	use	VERB
crl-23611	230	3	exit	exit	NOUN
crl-23611	230	4	surveys	survey	NOUN
crl-23611	230	5	to	to	PART
crl-23611	230	6	gauge	gauge	VERB
crl-23611	230	7	the	the	DET
crl-23611	230	8	user	user	NOUN
crl-23611	230	9	’s	’s	PART
crl-23611	230	10	satisfaction	satisfaction	NOUN
crl-23611	230	11	or	or	CCONJ
crl-23611	230	12	dissatisfaction	dissatisfaction	NOUN
crl-23611	230	13	with	with	ADP
crl-23611	230	14	a	a	DET
crl-23611	230	15	chat	chat	NOUN
crl-23611	230	16	interaction	interaction	NOUN
crl-23611	230	17	.	.	PUNCT
crl-23611	231	1	this	this	DET
crl-23611	231	2	approach	approach	NOUN
crl-23611	231	3	can	can	AUX
crl-23611	231	4	be	be	AUX
crl-23611	231	5	problematic	problematic	ADJ
crl-23611	231	6	because	because	SCONJ
crl-23611	231	7	it	it	PRON
crl-23611	231	8	only	only	ADV
crl-23611	231	9	measures	measure	VERB
crl-23611	231	10	the	the	DET
crl-23611	231	11	user	user	NOUN
crl-23611	231	12	’s	’s	PART
crl-23611	231	13	feelings	feeling	NOUN
crl-23611	231	14	in	in	ADP
crl-23611	231	15	the	the	DET
crl-23611	231	16	moment	moment	NOUN
crl-23611	231	17	.	.	PUNCT
crl-23611	232	1	the	the	DET
crl-23611	232	2	exit	exit	NOUN
crl-23611	232	3	survey	survey	NOUN
crl-23611	232	4	response	response	NOUN
crl-23611	232	5	rate	rate	NOUN
crl-23611	232	6	is	be	AUX
crl-23611	232	7	also	also	ADV
crl-23611	232	8	a	a	DET
crl-23611	232	9	consideration	consideration	NOUN
crl-23611	232	10	.	.	PUNCT
crl-23611	233	1	our	our	PRON
crl-23611	233	2	chat	chat	PROPN
crl-23611	233	3	software	software	NOUN
crl-23611	233	4	only	only	ADV
crl-23611	233	5	presented	present	VERB
crl-23611	233	6	the	the	DET
crl-23611	233	7	exit	exit	NOUN
crl-23611	233	8	survey	survey	NOUN
crl-23611	233	9	to	to	ADP
crl-23611	233	10	users	user	NOUN
crl-23611	233	11	who	who	PRON
crl-23611	233	12	completed	complete	VERB
crl-23611	233	13	the	the	DET
crl-23611	233	14	chat	chat	NOUN
crl-23611	233	15	and	and	CCONJ
crl-23611	233	16	did	do	AUX
crl-23611	233	17	not	not	PART
crl-23611	233	18	prematurely	prematurely	ADV
crl-23611	233	19	close	close	VERB
crl-23611	233	20	the	the	DET
crl-23611	233	21	browser	browser	NOUN
crl-23611	233	22	window	window	NOUN
crl-23611	233	23	.	.	PUNCT
crl-23611	234	1	interactions	interaction	NOUN
crl-23611	234	2	where	where	SCONJ
crl-23611	234	3	the	the	DET
crl-23611	234	4	user	user	NOUN
crl-23611	234	5	left	leave	VERB
crl-23611	234	6	by	by	ADP
crl-23611	234	7	closing	close	VERB
crl-23611	234	8	the	the	DET
crl-23611	234	9	browser	browser	NOUN
crl-23611	234	10	window	window	NOUN
crl-23611	234	11	without	without	ADP
crl-23611	234	12	clicking	click	VERB
crl-23611	234	13	an	an	DET
crl-23611	234	14	“	"	PUNCT
crl-23611	234	15	end	end	NOUN
crl-23611	234	16	chat	chat	NOUN
crl-23611	234	17	”	"	PUNCT
crl-23611	234	18	button	button	NOUN
crl-23611	234	19	would	would	AUX
crl-23611	234	20	not	not	PART
crl-23611	234	21	have	have	AUX
crl-23611	234	22	been	be	AUX
crl-23611	234	23	invited	invite	VERB
crl-23611	234	24	to	to	PART
crl-23611	234	25	participate	participate	VERB
crl-23611	234	26	.	.	PUNCT
crl-23611	235	1	next	next	ADV
crl-23611	235	2	,	,	PUNCT
crl-23611	235	3	user	user	NOUN
crl-23611	235	4	satisfaction	satisfaction	NOUN
crl-23611	235	5	is	be	AUX
crl-23611	235	6	only	only	ADV
crl-23611	235	7	one	one	NUM
crl-23611	235	8	measure	measure	NOUN
crl-23611	235	9	of	of	ADP
crl-23611	235	10	a	a	DET
crl-23611	235	11	chat	chat	NOUN
crl-23611	235	12	’s	’s	PART
crl-23611	235	13	success	success	NOUN
crl-23611	235	14	.	.	PUNCT
crl-23611	236	1	other	other	ADJ
crl-23611	236	2	transcript	transcript	NOUN
crl-23611	236	3	analysis	analysis	NOUN
crl-23611	236	4	studies	study	NOUN
crl-23611	236	5	have	have	AUX
crl-23611	236	6	assessed	assess	VERB
crl-23611	236	7	the	the	DET
crl-23611	236	8	quality	quality	NOUN
crl-23611	236	9	of	of	ADP
crl-23611	236	10	the	the	DET
crl-23611	236	11	answer	answer	NOUN
crl-23611	236	12	provided	provide	VERB
crl-23611	236	13	by	by	ADP
crl-23611	236	14	the	the	DET
crl-23611	236	15	operator.49	operator.49	NOUN
crl-23611	236	16	finally	finally	ADV
crl-23611	236	17	,	,	PUNCT
crl-23611	236	18	our	our	PRON
crl-23611	236	19	quantitative	quantitative	ADJ
crl-23611	236	20	analysis	analysis	NOUN
crl-23611	236	21	does	do	AUX
crl-23611	236	22	not	not	PART
crl-23611	236	23	include	include	VERB
crl-23611	236	24	potential	potential	ADJ
crl-23611	236	25	confounding	confound	VERB
crl-23611	236	26	variables	variable	NOUN
crl-23611	236	27	in	in	ADP
crl-23611	236	28	the	the	DET
crl-23611	236	29	regression	regression	NOUN
crl-23611	236	30	model	model	NOUN
crl-23611	236	31	.	.	PUNCT
crl-23611	237	1	conclusion	conclusion	NOUN
crl-23611	237	2	there	there	PRON
crl-23611	237	3	are	be	VERB
crl-23611	237	4	many	many	ADJ
crl-23611	237	5	factors	factor	NOUN
crl-23611	237	6	that	that	PRON
crl-23611	237	7	can	can	AUX
crl-23611	237	8	cause	cause	VERB
crl-23611	237	9	a	a	DET
crl-23611	237	10	user	user	NOUN
crl-23611	237	11	to	to	PART
crl-23611	237	12	leave	leave	VERB
crl-23611	237	13	an	an	DET
crl-23611	237	14	interaction	interaction	NOUN
crl-23611	237	15	less	less	ADV
crl-23611	237	16	satisfied	satisfied	ADJ
crl-23611	237	17	than	than	SCONJ
crl-23611	237	18	operators	operator	NOUN
crl-23611	237	19	might	might	AUX
crl-23611	237	20	like	like	VERB
crl-23611	237	21	.	.	PUNCT
crl-23611	238	1	though	though	SCONJ
crl-23611	238	2	it	it	PRON
crl-23611	238	3	is	be	AUX
crl-23611	238	4	impossible	impossible	ADJ
crl-23611	238	5	to	to	PART
crl-23611	238	6	control	control	VERB
crl-23611	238	7	for	for	ADP
crl-23611	238	8	all	all	PRON
crl-23611	238	9	of	of	ADP
crl-23611	238	10	them	they	PRON
crl-23611	238	11	,	,	PUNCT
crl-23611	238	12	our	our	PRON
crl-23611	238	13	research	research	NOUN
crl-23611	238	14	suggests	suggest	VERB
crl-23611	238	15	that	that	SCONJ
crl-23611	238	16	there	there	PRON
crl-23611	238	17	are	be	VERB
crl-23611	238	18	some	some	DET
crl-23611	238	19	things	thing	NOUN
crl-23611	238	20	operators	operator	NOUN
crl-23611	238	21	can	can	AUX
crl-23611	238	22	do	do	VERB
crl-23611	238	23	to	to	PART
crl-23611	238	24	decrease	decrease	VERB
crl-23611	238	25	the	the	DET
crl-23611	238	26	likelihood	likelihood	NOUN
crl-23611	238	27	that	that	SCONJ
crl-23611	238	28	a	a	DET
crl-23611	238	29	user	user	NOUN
crl-23611	238	30	will	will	AUX
crl-23611	238	31	leave	leave	VERB
crl-23611	238	32	dissatisfied	dissatisfied	ADJ
crl-23611	238	33	:	:	PUNCT
crl-23611	238	34	•	•	X
crl-23611	238	35	avoid	avoid	VERB
crl-23611	238	36	being	be	AUX
crl-23611	238	37	abrupt	abrupt	ADJ
crl-23611	238	38	or	or	CCONJ
crl-23611	238	39	rude	rude	ADJ
crl-23611	238	40	.	.	PUNCT
crl-23611	239	1	the	the	DET
crl-23611	239	2	user	user	NOUN
crl-23611	239	3	has	have	VERB
crl-23611	239	4	no	no	DET
crl-23611	239	5	visual	visual	ADJ
crl-23611	239	6	or	or	CCONJ
crl-23611	239	7	tonal	tonal	ADJ
crl-23611	239	8	cues	cue	NOUN
crl-23611	239	9	,	,	PUNCT
crl-23611	239	10	so	so	ADV
crl-23611	239	11	ensuring	ensure	VERB
crl-23611	239	12	that	that	SCONJ
crl-23611	239	13	your	your	PRON
crl-23611	239	14	words	word	NOUN
crl-23611	239	15	are	be	AUX
crl-23611	239	16	polite	polite	ADJ
crl-23611	239	17	and	and	CCONJ
crl-23611	239	18	welcoming	welcoming	ADJ
crl-23611	239	19	is	be	AUX
crl-23611	239	20	even	even	ADV
crl-23611	239	21	more	more	ADV
crl-23611	239	22	important	important	ADJ
crl-23611	239	23	than	than	ADP
crl-23611	239	24	in	in	ADP
crl-23611	239	25	face	face	NOUN
crl-23611	239	26	-	-	PUNCT
crl-23611	239	27	to	to	ADP
crl-23611	239	28	-	-	PUNCT
crl-23611	239	29	face	face	NOUN
crl-23611	239	30	reference	reference	NOUN
crl-23611	239	31	.	.	PUNCT
crl-23611	240	1	938	938	NUM
crl-23611	240	2	college	college	PROPN
crl-23611	240	3	&	&	CCONJ
crl-23611	240	4	research	research	PROPN
crl-23611	240	5	libraries	library	NOUN
crl-23611	240	6	november	november	PROPN
crl-23611	240	7	2019	2019	NUM
crl-23611	240	8	•	•	NOUN
crl-23611	240	9	avoid	avoid	VERB
crl-23611	240	10	being	be	AUX
crl-23611	240	11	“	"	PUNCT
crl-23611	240	12	all	all	DET
crl-23611	240	13	business	business	NOUN
crl-23611	240	14	”	"	PUNCT
crl-23611	240	15	during	during	ADP
crl-23611	240	16	the	the	DET
crl-23611	240	17	chat	chat	NOUN
crl-23611	240	18	.	.	PUNCT
crl-23611	241	1	users	user	NOUN
crl-23611	241	2	appreciate	appreciate	VERB
crl-23611	241	3	your	your	PRON
crl-23611	241	4	interest	interest	NOUN
crl-23611	241	5	and	and	CCONJ
crl-23611	241	6	empathy	empathy	NOUN
crl-23611	241	7	.	.	PUNCT
crl-23611	242	1	•	•	NOUN
crl-23611	242	2	avoid	avoid	VERB
crl-23611	242	3	transferring	transfer	VERB
crl-23611	242	4	the	the	DET
crl-23611	242	5	user	user	NOUN
crl-23611	242	6	to	to	ADP
crl-23611	242	7	another	another	DET
crl-23611	242	8	operator	operator	NOUN
crl-23611	242	9	.	.	PUNCT
crl-23611	243	1	though	though	SCONJ
crl-23611	243	2	not	not	PART
crl-23611	243	3	always	always	ADV
crl-23611	243	4	possible	possible	ADJ
crl-23611	243	5	,	,	PUNCT
crl-23611	243	6	staying	stay	VERB
crl-23611	243	7	on	on	ADP
crl-23611	243	8	with	with	ADP
crl-23611	243	9	the	the	DET
crl-23611	243	10	user	user	NOUN
crl-23611	243	11	as	as	ADV
crl-23611	243	12	long	long	ADV
crl-23611	243	13	as	as	SCONJ
crl-23611	243	14	you	you	PRON
crl-23611	243	15	can	can	AUX
crl-23611	243	16	reduces	reduce	VERB
crl-23611	243	17	delay	delay	NOUN
crl-23611	243	18	for	for	ADP
crl-23611	243	19	them	they	PRON
crl-23611	243	20	.	.	PUNCT
crl-23611	244	1	•	•	ADP
crl-23611	244	2	avoid	avoid	VERB
crl-23611	244	3	referring	refer	VERB
crl-23611	244	4	the	the	DET
crl-23611	244	5	user	user	NOUN
crl-23611	244	6	to	to	ADP
crl-23611	244	7	another	another	DET
crl-23611	244	8	service	service	NOUN
crl-23611	244	9	point	point	NOUN
crl-23611	244	10	or	or	CCONJ
crl-23611	244	11	staff	staff	NOUN
crl-23611	244	12	member	member	NOUN
crl-23611	244	13	.	.	PUNCT
crl-23611	245	1	you	you	PRON
crl-23611	245	2	might	might	AUX
crl-23611	245	3	be	be	AUX
crl-23611	245	4	able	able	ADJ
crl-23611	245	5	to	to	PART
crl-23611	245	6	contact	contact	VERB
crl-23611	245	7	other	other	ADJ
crl-23611	245	8	service	service	NOUN
crl-23611	245	9	points	point	NOUN
crl-23611	245	10	on	on	ADP
crl-23611	245	11	their	their	PRON
crl-23611	245	12	behalf	behalf	NOUN
crl-23611	245	13	instead	instead	ADV
crl-23611	245	14	.	.	PUNCT
crl-23611	246	1	•	•	ADP
crl-23611	246	2	avoid	avoid	VERB
crl-23611	246	3	terminating	terminate	VERB
crl-23611	246	4	the	the	DET
crl-23611	246	5	chat	chat	NOUN
crl-23611	246	6	before	before	SCONJ
crl-23611	246	7	the	the	DET
crl-23611	246	8	user	user	NOUN
crl-23611	246	9	is	be	AUX
crl-23611	246	10	ready	ready	ADJ
crl-23611	246	11	.	.	PUNCT
crl-23611	247	1	wait	wait	VERB
crl-23611	247	2	until	until	SCONJ
crl-23611	247	3	they	they	PRON
crl-23611	247	4	acknowledge	acknowledge	VERB
crl-23611	247	5	your	your	PRON
crl-23611	247	6	closing	closing	NOUN
crl-23611	247	7	messages	message	NOUN
crl-23611	247	8	before	before	SCONJ
crl-23611	247	9	you	you	PRON
crl-23611	247	10	leave	leave	VERB
crl-23611	247	11	.	.	PUNCT
crl-23611	248	1	our	our	PRON
crl-23611	248	2	research	research	NOUN
crl-23611	248	3	also	also	ADV
crl-23611	248	4	indicates	indicate	VERB
crl-23611	248	5	that	that	SCONJ
crl-23611	248	6	there	there	PRON
crl-23611	248	7	are	be	VERB
crl-23611	248	8	some	some	DET
crl-23611	248	9	unavoidable	unavoidable	ADJ
crl-23611	248	10	behaviors	behavior	NOUN
crl-23611	248	11	that	that	PRON
crl-23611	248	12	are	be	AUX
crl-23611	248	13	associated	associate	VERB
crl-23611	248	14	with	with	ADP
crl-23611	248	15	dissatisfaction	dissatisfaction	NOUN
crl-23611	248	16	.	.	PUNCT
crl-23611	249	1	asking	ask	VERB
crl-23611	249	2	clarifying	clarify	VERB
crl-23611	249	3	questions	question	NOUN
crl-23611	249	4	is	be	AUX
crl-23611	249	5	necessary	necessary	ADJ
crl-23611	249	6	to	to	ADP
crl-23611	249	7	understanding	understand	VERB
crl-23611	249	8	the	the	DET
crl-23611	249	9	user	user	NOUN
crl-23611	249	10	’s	’s	PART
crl-23611	249	11	information	information	NOUN
crl-23611	249	12	need	need	NOUN
crl-23611	249	13	and	and	CCONJ
crl-23611	249	14	thus	thus	ADV
crl-23611	249	15	must	must	AUX
crl-23611	249	16	be	be	AUX
crl-23611	249	17	employed	employ	VERB
crl-23611	249	18	.	.	PUNCT
crl-23611	250	1	finally	finally	ADV
crl-23611	250	2	,	,	PUNCT
crl-23611	250	3	our	our	PRON
crl-23611	250	4	research	research	NOUN
crl-23611	250	5	suggests	suggest	VERB
crl-23611	250	6	that	that	SCONJ
crl-23611	250	7	operators	operator	NOUN
crl-23611	250	8	should	should	AUX
crl-23611	250	9	worry	worry	VERB
crl-23611	250	10	less	less	ADV
crl-23611	250	11	about	about	ADP
crl-23611	250	12	revealing	reveal	VERB
crl-23611	250	13	that	that	SCONJ
crl-23611	250	14	they	they	PRON
crl-23611	250	15	are	be	AUX
crl-23611	250	16	from	from	ADP
crl-23611	250	17	a	a	DET
crl-23611	250	18	different	different	ADJ
crl-23611	250	19	institution	institution	NOUN
crl-23611	250	20	than	than	ADP
crl-23611	250	21	the	the	DET
crl-23611	250	22	user	user	NOUN
crl-23611	250	23	,	,	PUNCT
crl-23611	250	24	how	how	SCONJ
crl-23611	250	25	hard	hard	ADV
crl-23611	250	26	they	they	PRON
crl-23611	250	27	attempt	attempt	VERB
crl-23611	250	28	to	to	PART
crl-23611	250	29	resolve	resolve	VERB
crl-23611	250	30	the	the	DET
crl-23611	250	31	question	question	NOUN
crl-23611	250	32	,	,	PUNCT
crl-23611	250	33	telling	tell	VERB
crl-23611	250	34	the	the	DET
crl-23611	250	35	user	user	NOUN
crl-23611	250	36	“	"	PUNCT
crl-23611	250	37	no	no	INTJ
crl-23611	250	38	,	,	PUNCT
crl-23611	250	39	”	"	PUNCT
crl-23611	250	40	how	how	SCONJ
crl-23611	250	41	formal	formal	ADJ
crl-23611	250	42	or	or	CCONJ
crl-23611	250	43	informal	informal	ADJ
crl-23611	250	44	their	their	PRON
crl-23611	250	45	communication	communication	NOUN
crl-23611	250	46	style	style	NOUN
crl-23611	250	47	is	be	AUX
crl-23611	250	48	,	,	PUNCT
crl-23611	250	49	inviting	invite	VERB
crl-23611	250	50	the	the	DET
crl-23611	250	51	user	user	NOUN
crl-23611	250	52	to	to	PART
crl-23611	250	53	return	return	VERB
crl-23611	250	54	,	,	PUNCT
crl-23611	250	55	and	and	CCONJ
crl-23611	250	56	performing	perform	VERB
crl-23611	250	57	a	a	DET
crl-23611	250	58	satisfaction	satisfaction	NOUN
crl-23611	250	59	check	check	NOUN
crl-23611	250	60	.	.	PUNCT
crl-23611	251	1	while	while	SCONJ
crl-23611	251	2	these	these	DET
crl-23611	251	3	behaviors	behavior	NOUN
crl-23611	251	4	might	might	AUX
crl-23611	251	5	make	make	VERB
crl-23611	251	6	a	a	DET
crl-23611	251	7	difference	difference	NOUN
crl-23611	251	8	to	to	ADP
crl-23611	251	9	satisfaction	satisfaction	NOUN
crl-23611	251	10	,	,	PUNCT
crl-23611	251	11	our	our	PRON
crl-23611	251	12	study	study	NOUN
crl-23611	251	13	found	find	VERB
crl-23611	251	14	that	that	SCONJ
crl-23611	251	15	they	they	PRON
crl-23611	251	16	made	make	VERB
crl-23611	251	17	no	no	DET
crl-23611	251	18	significant	significant	ADJ
crl-23611	251	19	difference	difference	NOUN
crl-23611	251	20	to	to	ADP
crl-23611	251	21	dissatisfaction	dissatisfaction	NOUN
crl-23611	251	22	.	.	PUNCT
crl-23611	252	1	acknowledgments	acknowledgment	NOUN
crl-23611	252	2	thank	thank	VERB
crl-23611	252	3	you	you	PRON
crl-23611	252	4	to	to	ADP
crl-23611	252	5	olesya	olesya	PROPN
crl-23611	252	6	falenchuk	falenchuk	VERB
crl-23611	252	7	at	at	ADP
crl-23611	252	8	the	the	DET
crl-23611	252	9	oise	oise	PROPN
crl-23611	252	10	education	education	NOUN
crl-23611	252	11	commons	common	NOUN
crl-23611	252	12	for	for	ADP
crl-23611	252	13	her	her	PRON
crl-23611	252	14	help	help	NOUN
crl-23611	252	15	with	with	ADP
crl-23611	252	16	planning	plan	VERB
crl-23611	252	17	the	the	DET
crl-23611	252	18	statistical	statistical	ADJ
crl-23611	252	19	analysis	analysis	NOUN
crl-23611	252	20	and	and	CCONJ
crl-23611	252	21	interpreting	interpret	VERB
crl-23611	252	22	spss	spss	PROPN
crl-23611	252	23	’s	’s	PART
crl-23611	252	24	outputs	output	NOUN
crl-23611	252	25	.	.	PUNCT
crl-23611	253	1	thank	thank	VERB
crl-23611	253	2	you	you	PRON
crl-23611	253	3	to	to	ADP
crl-23611	253	4	amy	amy	PROPN
crl-23611	253	5	greenberg	greenberg	PROPN
crl-23611	253	6	for	for	ADP
crl-23611	253	7	her	her	PRON
crl-23611	253	8	contributions	contribution	NOUN
crl-23611	253	9	to	to	ADP
crl-23611	253	10	the	the	DET
crl-23611	253	11	research	research	NOUN
crl-23611	253	12	team	team	NOUN
crl-23611	253	13	,	,	PUNCT
crl-23611	253	14	especially	especially	ADV
crl-23611	253	15	coding	code	VERB
crl-23611	253	16	the	the	DET
crl-23611	253	17	chat	chat	NOUN
crl-23611	253	18	transcripts	transcript	NOUN
crl-23611	253	19	.	.	PUNCT
crl-23611	254	1	dissatisfaction	dissatisfaction	NOUN
crl-23611	254	2	in	in	ADP
crl-23611	254	3	chat	chat	NOUN
crl-23611	254	4	reference	reference	NOUN
crl-23611	254	5	users	user	NOUN
crl-23611	254	6	939	939	NUM
crl-23611	254	7	a	a	DET
crl-23611	254	8	p	p	X
crl-23611	254	9	p	p	X
crl-23611	254	10	en	en	PROPN
crl-23611	254	11	d	d	X
crl-23611	254	12	ix	ix	ADV
crl-23611	254	13	.	.	PUNCT
crl-23611	255	1	v	v	X
crl-23611	255	2	ar	ar	PROPN
crl-23611	255	3	ia	ia	PROPN
crl-23611	255	4	b	b	PROPN
crl-23611	255	5	le	le	X
crl-23611	255	6	s	s	PROPN
crl-23611	255	7	c	c	PROPN
crl-23611	255	8	od	od	PROPN
crl-23611	255	9	ed	ed	NOUN
crl-23611	255	10	in	in	ADP
crl-23611	255	11	t	t	PROPN
crl-23611	255	12	ra	ra	PROPN
crl-23611	255	13	n	n	PROPN
crl-23611	255	14	sc	sc	PROPN
crl-23611	256	1	ri	ri	PROPN
crl-23611	257	1	p	p	X
crl-23611	257	2	ts	ts	ADP
crl-23611	257	3	c	c	PROPN
crl-23611	257	4	at	at	ADP
crl-23611	257	5	eg	eg	PROPN
crl-23611	257	6	o	o	PROPN
crl-23611	257	7	ry	ry	PROPN
crl-23611	257	8	v	v	PROPN
crl-23611	257	9	ar	ar	PROPN
crl-23611	257	10	ia	ia	PROPN
crl-23611	257	11	b	b	PROPN
crl-23611	257	12	le	le	X
crl-23611	257	13	in	in	ADP
crl-23611	257	14	sp	sp	ADP
crl-23611	257	15	ir	ir	PROPN
crl-23611	257	16	at	at	ADP
crl-23611	257	17	io	io	PROPN
crl-23611	257	18	n	n	ADP
crl-23611	257	19	c	c	NOUN
crl-23611	257	20	o	o	X
crl-23611	258	1	d	d	X
crl-23611	258	2	eb	eb	PROPN
crl-23611	259	1	o	o	NOUN
crl-23611	260	1	o	o	X
crl-23611	261	1	k	k	X
crl-23611	261	2	d	d	X
crl-23611	261	3	es	es	X
crl-23611	261	4	cr	cr	ADV
crl-23611	261	5	ip	ip	VERB
crl-23611	261	6	ti	ti	X
crl-23611	261	7	o	o	NOUN
crl-23611	261	8	n	n	PRON
crl-23611	261	9	ex	ex	NOUN
crl-23611	261	10	am	be	AUX
crl-23611	261	11	p	p	X
crl-23611	261	12	le	le	X
crl-23611	261	13	o	o	NOUN
crl-23611	261	14	p	p	X
crl-23611	261	15	en	en	ADV
crl-23611	261	16	in	in	ADP
crl-23611	261	17	g	g	PROPN
crl-23611	261	18	b	b	PROPN
crl-23611	261	19	eh	eh	INTJ
crl-23611	261	20	av	av	PROPN
crl-23611	261	21	io	io	X
crl-23611	261	22	rs	rs	PROPN
crl-23611	261	23	c	c	PROPN
crl-23611	261	24	la	la	PROPN
crl-23611	261	25	ri	ri	PROPN
crl-23611	261	26	fic	fic	NOUN
crl-23611	261	27	at	at	ADP
crl-23611	261	28	io	io	PROPN
crl-23611	261	29	n	n	PROPN
crl-23611	261	30	ru	ru	PROPN
crl-23611	261	31	sa	sa	PROPN
crl-23611	261	32	3	3	NUM
crl-23611	261	33	.1	.1	NUM
crl-23611	261	34	.8	.8	PROPN
crl-23611	261	35	50	50	NUM
crl-23611	261	36	th	th	X
crl-23611	262	1	e	e	X
crl-23611	262	2	o	o	X
crl-23611	262	3	p	p	X
crl-23611	262	4	er	er	INTJ
crl-23611	262	5	at	at	ADP
crl-23611	262	6	o	o	NOUN
crl-23611	262	7	r	r	NOUN
crl-23611	262	8	a	a	DET
crl-23611	262	9	sk	sk	NOUN
crl-23611	262	10	ed	ed	PROPN
crl-23611	262	11	a	a	PRON
crl-23611	262	12	n	n	NOUN
crl-23611	262	13	o	o	NOUN
crl-23611	262	14	p	p	X
crl-23611	262	15	en	en	INTJ
crl-23611	262	16	o	o	NOUN
crl-23611	262	17	r	r	NOUN
crl-23611	262	18	cl	cl	NOUN
crl-23611	262	19	o	o	X
crl-23611	262	20	se	se	PROPN
crl-23611	263	1	d	d	PROPN
crl-23611	263	2	-e	-e	PROPN
crl-23611	263	3	n	n	PROPN
crl-23611	263	4	d	d	NOUN
crl-23611	263	5	ed	ed	NOUN
crl-23611	263	6	q	q	ADJ
crl-23611	263	7	u	u	NOUN
crl-23611	263	8	es	es	X
crl-23611	263	9	ti	ti	NOUN
crl-23611	263	10	o	o	NOUN
crl-23611	263	11	n	n	ADP
crl-23611	263	12	a	a	DET
crl-23611	263	13	b	b	NOUN
crl-23611	263	14	o	o	X
crl-23611	263	15	u	u	NOUN
crl-23611	263	16	t	t	X
crl-23611	263	17	th	th	X
crl-23611	263	18	e	e	X
crl-23611	263	19	u	u	PROPN
crl-23611	263	20	se	se	X
crl-23611	263	21	r	r	VERB
crl-23611	263	22	’s	’s	X
crl-23611	263	23	in	in	ADP
crl-23611	263	24	fo	fo	ADP
crl-23611	263	25	rm	rm	PROPN
crl-23611	263	26	at	at	ADP
crl-23611	263	27	io	io	PROPN
crl-23611	263	28	n	n	PROPN
crl-23611	263	29	n	n	NOUN
crl-23611	263	30	ee	ee	PROPN
crl-23611	263	31	d	d	NOUN
crl-23611	263	32	.	.	PUNCT
crl-23611	264	1	o	o	X
crl-23611	265	1	p	p	X
crl-23611	265	2	er	er	INTJ
crl-23611	265	3	at	at	ADP
crl-23611	265	4	o	o	NOUN
crl-23611	265	5	r	r	NOUN
crl-23611	265	6	:	:	PUNCT
crl-23611	265	7	c	c	NOUN
crl-23611	266	1	o	o	X
crl-23611	266	2	u	u	NOUN
crl-23611	266	3	ld	ld	PROPN
crl-23611	266	4	y	y	NOUN
crl-23611	266	5	o	o	NOUN
crl-23611	266	6	u	u	INTJ
crl-23611	266	7	te	te	INTJ
crl-23611	266	8	ll	ll	NOUN
crl-23611	266	9	m	m	VERB
crl-23611	266	10	e	e	NOUN
crl-23611	266	11	a	a	DET
crl-23611	266	12	lit	light	VERB
crl-23611	266	13	tl	tl	PROPN
crl-23611	266	14	e	e	PROPN
crl-23611	266	15	m	m	NOUN
crl-23611	266	16	o	o	X
crl-23611	266	17	re	re	ADP
crl-23611	266	18	a	a	DET
crl-23611	266	19	b	b	X
crl-23611	266	20	o	o	X
crl-23611	266	21	u	u	NOUN
crl-23611	266	22	t	t	NOUN
crl-23611	266	23	yo	yo	INTJ
crl-23611	266	24	u	u	NOUN
crl-23611	266	25	r	r	NOUN
crl-23611	266	26	t	t	NOUN
crl-23611	266	27	o	o	X
crl-23611	266	28	p	p	X
crl-23611	266	29	ic	ic	PROPN
crl-23611	266	30	a	a	DET
crl-23611	266	31	n	n	NOUN
crl-23611	266	32	d	d	NOUN
crl-23611	266	33	w	w	NOUN
crl-23611	266	34	h	h	NOUN
crl-23611	266	35	at	at	ADP
crl-23611	266	36	y	y	PROPN
crl-23611	266	37	o	o	NOUN
crl-23611	266	38	u	u	INTJ
crl-23611	266	39	h	h	NOUN
crl-23611	266	40	av	av	NOUN
crl-23611	266	41	e	e	NOUN
crl-23611	266	42	fo	fo	ADP
crl-23611	266	43	u	u	PROPN
crl-23611	266	44	n	n	PROPN
crl-23611	266	45	d	d	NOUN
crl-23611	266	46	s	s	X
crl-23611	266	47	o	o	X
crl-23611	266	48	fa	fa	X
crl-23611	266	49	r	r	NOUN
crl-23611	266	50	,	,	PUNCT
crl-23611	266	51	[	[	X
crl-23611	266	52	p	p	X
crl-23611	266	53	at	at	ADP
crl-23611	266	54	ro	ro	X
crl-23611	266	55	n	n	ADV
crl-23611	266	56	]	]	PUNCT
crl-23611	266	57	?	?	PUNCT
crl-23611	267	1	c	c	NOUN
crl-23611	268	1	o	o	NOUN
crl-23611	268	2	n	n	CCONJ
crl-23611	268	3	fir	fir	PROPN
crl-23611	268	4	m	m	PROPN
crl-23611	268	5	at	at	ADP
crl-23611	268	6	io	io	PROPN
crl-23611	268	7	n	n	PROPN
crl-23611	268	8	ru	ru	PROPN
crl-23611	268	9	sa	sa	PROPN
crl-23611	268	10	3	3	NUM
crl-23611	268	11	.1	.1	NUM
crl-23611	268	12	.5	.5	NUM
crl-23611	269	1	51	51	NUM
crl-23611	269	2	th	th	X
crl-23611	269	3	e	e	X
crl-23611	269	4	o	o	X
crl-23611	269	5	p	p	X
crl-23611	269	6	er	er	INTJ
crl-23611	269	7	at	at	ADP
crl-23611	269	8	o	o	NOUN
crl-23611	269	9	r	r	NOUN
crl-23611	269	10	c	c	NOUN
crl-23611	269	11	o	o	NOUN
crl-23611	269	12	n	n	CCONJ
crl-23611	269	13	fir	fir	PROPN
crl-23611	269	14	m	m	PROPN
crl-23611	269	15	ed	ed	NOUN
crl-23611	269	16	t	t	PROPN
crl-23611	269	17	h	h	NOUN
crl-23611	269	18	at	at	ADP
crl-23611	269	19	th	th	X
crl-23611	269	20	ei	ei	ADP
crl-23611	269	21	r	r	NOUN
crl-23611	269	22	u	u	PROPN
crl-23611	269	23	n	n	PROPN
crl-23611	269	24	d	d	PROPN
crl-23611	269	25	er	er	INTJ
crl-23611	269	26	st	st	PROPN
crl-23611	270	1	an	an	DET
crl-23611	270	2	d	d	PROPN
crl-23611	270	3	in	in	ADP
crl-23611	270	4	g	g	PROPN
crl-23611	270	5	o	o	X
crl-23611	270	6	f	f	NOUN
crl-23611	270	7	t	t	NOUN
crl-23611	270	8	h	h	NOUN
crl-23611	270	9	e	e	X
crl-23611	270	10	u	u	PROPN
crl-23611	270	11	se	se	X
crl-23611	270	12	r	r	VERB
crl-23611	270	13	’s	’s	X
crl-23611	270	14	in	in	ADP
crl-23611	270	15	fo	fo	ADP
crl-23611	270	16	rm	rm	PROPN
crl-23611	270	17	at	at	ADP
crl-23611	270	18	io	io	PROPN
crl-23611	270	19	n	n	PROPN
crl-23611	270	20	n	n	NOUN
crl-23611	270	21	ee	ee	PROPN
crl-23611	270	22	d	d	PROPN
crl-23611	270	23	w	w	PROPN
crl-23611	270	24	as	as	ADP
crl-23611	270	25	c	c	PROPN
crl-23611	270	26	o	o	PROPN
crl-23611	270	27	rr	rr	PROPN
crl-23611	270	28	ec	ec	PROPN
crl-23611	270	29	t	t	PROPN
crl-23611	270	30	,	,	PUNCT
crl-23611	270	31	u	u	PROPN
crl-23611	270	32	su	su	PROPN
crl-23611	270	33	al	al	PROPN
crl-23611	270	34	ly	ly	PROPN
crl-23611	270	35	b	b	PROPN
crl-23611	270	36	y	y	PROPN
crl-23611	270	37	p	p	PROPN
crl-23611	270	38	ar	ar	PROPN
crl-23611	270	39	ap	ap	PROPN
crl-23611	271	1	h	h	PROPN
crl-23611	272	1	ra	ra	PROPN
crl-23611	272	2	se	se	INTJ
crl-23611	273	1	o	o	NOUN
crl-23611	274	1	r	r	NOUN
crl-23611	274	2	c	c	X
crl-23611	274	3	lo	lo	PROPN
crl-23611	274	4	se	se	PROPN
crl-23611	274	5	d	d	X
crl-23611	274	6	en	en	PROPN
crl-23611	274	7	d	d	PROPN
crl-23611	274	8	ed	ed	NOUN
crl-23611	274	9	q	q	PUNCT
crl-23611	274	10	u	u	NOUN
crl-23611	274	11	es	es	X
crl-23611	274	12	ti	ti	NOUN
crl-23611	274	13	o	o	NOUN
crl-23611	274	14	n	n	NOUN
crl-23611	274	15	.	.	PUNCT
crl-23611	275	1	o	o	X
crl-23611	276	1	p	p	X
crl-23611	276	2	er	er	INTJ
crl-23611	276	3	at	at	ADP
crl-23611	276	4	o	o	NOUN
crl-23611	277	1	r	r	NOUN
crl-23611	277	2	:	:	PUNCT
crl-23611	277	3	o	o	PROPN
crl-23611	277	4	ka	ka	PROPN
crl-23611	277	5	y	y	PROPN
crl-23611	277	6	,	,	PUNCT
crl-23611	277	7	y	y	PROPN
crl-23611	277	8	o	o	NOUN
crl-23611	277	9	u	u	NOUN
crl-23611	277	10	a	a	PRON
crl-23611	277	11	re	re	X
crl-23611	277	12	a	a	DET
crl-23611	277	13	sk	sk	NOUN
crl-23611	277	14	in	in	ADP
crl-23611	277	15	g	g	PROPN
crl-23611	277	16	a	a	DET
crl-23611	277	17	b	b	NOUN
crl-23611	277	18	o	o	X
crl-23611	277	19	u	u	NOUN
crl-23611	277	20	t	t	NOUN
crl-23611	277	21	ci	ci	NOUN
crl-23611	277	22	ti	ti	PROPN
crl-23611	277	23	n	n	CCONJ
crl-23611	277	24	g	g	NOUN
crl-23611	277	25	o	o	PROPN
crl-23611	277	26	n	n	CCONJ
crl-23611	277	27	lin	lin	PROPN
crl-23611	277	28	e	e	PROPN
crl-23611	277	29	ar	ar	PROPN
crl-23611	277	30	ch	ch	PROPN
crl-23611	277	31	iv	iv	PROPN
crl-23611	277	32	al	al	PROPN
crl-23611	277	33	m	m	PROPN
crl-23611	277	34	at	at	ADP
crl-23611	277	35	er	er	INTJ
crl-23611	277	36	ia	ia	PROPN
crl-23611	277	37	l	l	PROPN
crl-23611	277	38	,	,	PUNCT
crl-23611	277	39	sp	sp	ADP
crl-23611	277	40	ec	ec	PROPN
crl-23611	277	41	ifi	ifi	PROPN
crl-23611	277	42	ca	can	AUX
crl-23611	277	43	lly	lly	ADV
crl-23611	277	44	w	w	PROPN
crl-23611	277	45	h	h	NOUN
crl-23611	277	46	et	et	NOUN
crl-23611	277	47	h	h	NOUN
crl-23611	278	1	er	er	INTJ
crl-23611	278	2	y	y	INTJ
crl-23611	278	3	o	o	X
crl-23611	278	4	u	u	NOUN
crl-23611	278	5	sh	sh	NOUN
crl-23611	278	6	o	o	X
crl-23611	278	7	u	u	NOUN
crl-23611	278	8	ld	ld	PROPN
crl-23611	278	9	b	b	PROPN
crl-23611	278	10	e	e	PROPN
crl-23611	278	11	in	in	ADP
crl-23611	278	12	d	d	PROPN
crl-23611	278	13	ic	ic	X
crl-23611	278	14	at	at	ADP
crl-23611	278	15	in	in	ADP
crl-23611	278	16	g	g	PROPN
crl-23611	278	17	t	t	PROPN
crl-23611	278	18	h	h	NOUN
crl-23611	278	19	at	at	ADP
crl-23611	278	20	y	y	PROPN
crl-23611	278	21	o	o	NOUN
crl-23611	279	1	u	u	NOUN
crl-23611	280	1	r	r	NOUN
crl-23611	280	2	s	s	PROPN
crl-23611	280	3	o	o	X
crl-23611	280	4	u	u	X
crl-23611	280	5	rc	rc	PROPN
crl-23611	280	6	es	es	ADP
crl-23611	280	7	a	a	DET
crl-23611	280	8	re	re	X
crl-23611	280	9	o	o	PROPN
crl-23611	280	10	n	n	CCONJ
crl-23611	280	11	lin	lin	PROPN
crl-23611	280	12	e	e	NOUN
crl-23611	280	13	o	o	NOUN
crl-23611	280	14	n	n	ADV
crl-23611	280	15	es	es	VERB
crl-23611	280	16	.	.	PUNCT
crl-23611	281	1	i	i	PRON
crl-23611	281	2	s	s	VERB
crl-23611	281	3	th	th	X
crl-23611	281	4	at	at	ADP
crl-23611	281	5	c	c	PROPN
crl-23611	281	6	o	o	PROPN
crl-23611	281	7	rr	rr	PROPN
crl-23611	281	8	ec	ec	PROPN
crl-23611	281	9	t	t	PROPN
crl-23611	281	10	?	?	PUNCT
crl-23611	282	1	a	a	DET
crl-23611	282	2	tt	tt	X
crl-23611	282	3	em	em	PRON
crl-23611	282	4	p	p	PROPN
crl-23611	282	5	t	t	PROPN
crl-23611	282	6	to	to	ADP
crl-23611	282	7	r	r	NOUN
crl-23611	282	8	es	es	X
crl-23611	282	9	o	o	X
crl-23611	282	10	lv	lv	PROPN
crl-23611	282	11	e	e	X
crl-23611	282	12	k	k	X
crl-23611	282	13	ey	ey	INTJ
crl-23611	282	14	es	es	X
crl-23611	282	15	a	a	DET
crl-23611	282	16	n	n	NOUN
crl-23611	283	1	d	d	NOUN
crl-23611	283	2	d	d	PROPN
crl-23611	283	3	w	w	PROPN
crl-23611	283	4	o	o	X
crl-23611	283	5	ra	ra	INTJ
crl-23611	284	1	k	k	INTJ
crl-23611	284	2	fo	fo	INTJ
crl-23611	284	3	u	u	PROPN
crl-23611	284	4	n	n	PROPN
crl-23611	284	5	d	d	X
crl-23611	284	6	th	th	X
crl-23611	284	7	at	at	ADP
crl-23611	284	8	,	,	PUNCT
crl-23611	284	9	i	i	PRON
crl-23611	284	10	n	n	VERB
crl-23611	284	11	5	5	NUM
crl-23611	284	12	p	p	NOUN
crl-23611	284	13	er	er	INTJ
crl-23611	284	14	ce	ce	PROPN
crl-23611	284	15	n	n	ADP
crl-23611	284	16	t	t	NOUN
crl-23611	285	1	o	o	X
crl-23611	285	2	f	f	X
crl-23611	285	3	in	in	ADP
crl-23611	285	4	te	te	INTJ
crl-23611	285	5	ra	ra	PROPN
crl-23611	285	6	ct	ct	PROPN
crl-23611	285	7	io	io	PROPN
crl-23611	285	8	n	n	PROPN
crl-23611	285	9	s	s	PROPN
crl-23611	285	10	in	in	ADP
crl-23611	285	11	t	t	PROPN
crl-23611	285	12	h	h	NOUN
crl-23611	286	1	ei	ei	ADP
crl-23611	286	2	r	r	NOUN
crl-23611	286	3	s	s	PROPN
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crl-23611	286	7	,	,	PUNCT
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crl-23611	287	3	at	at	ADP
crl-23611	287	4	o	o	NOUN
crl-23611	287	5	r	r	NOUN
crl-23611	287	6	f	f	NOUN
crl-23611	287	7	ai	ai	VERB
crl-23611	287	8	le	le	X
crl-23611	287	9	d	d	X
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crl-23611	287	11	m	m	PROPN
crl-23611	287	12	ak	ak	PROPN
crl-23611	287	13	e	e	PROPN
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crl-23611	287	17	en	en	PROPN
crl-23611	287	18	t	t	PROPN
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crl-23611	288	5	th	th	X
crl-23611	288	6	e	e	X
crl-23611	288	7	o	o	X
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crl-23611	288	9	er	er	INTJ
crl-23611	288	10	at	at	ADP
crl-23611	288	11	o	o	NOUN
crl-23611	288	12	r	r	NOUN
crl-23611	288	13	p	p	X
crl-23611	288	14	ro	ro	X
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crl-23611	288	19	b	b	PROPN
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crl-23611	288	25	m	m	VERB
crl-23611	288	26	u	u	NOUN
crl-23611	288	27	m	m	NOUN
crl-23611	288	28	o	o	NOUN
crl-23611	288	29	f	f	X
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crl-23611	288	31	u	u	NOUN
crl-23611	288	32	p	p	NOUN
crl-23611	288	33	p	p	NOUN
crl-23611	288	34	o	o	X
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crl-23611	288	37	t	t	PROPN
crl-23611	288	38	h	h	NOUN
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crl-23611	289	5	at	at	ADP
crl-23611	289	6	o	o	NOUN
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crl-23611	289	9	e	e	NOUN
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crl-23611	290	4	s	s	VERB
crl-23611	291	1	h	h	NOUN
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crl-23611	291	5	h	h	NOUN
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crl-23611	291	10	ch	ch	PROPN
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crl-23611	291	13	h	h	NOUN
crl-23611	291	14	e	e	X
crl-23611	291	15	co	co	NOUN
crl-23611	291	16	m	m	PROPN
crl-23611	291	17	p	p	X
crl-23611	291	18	le	le	X
crl-23611	291	19	xi	xi	X
crl-23611	292	1	ty	ty	INTJ
crl-23611	293	1	o	o	X
crl-23611	293	2	f	f	NOUN
crl-23611	293	3	t	t	NOUN
crl-23611	293	4	h	h	NOUN
crl-23611	293	5	e	e	NOUN
crl-23611	293	6	q	q	NOUN
crl-23611	293	7	u	u	NOUN
crl-23611	293	8	es	es	X
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crl-23611	293	10	o	o	NOUN
crl-23611	293	11	n	n	NOUN
crl-23611	293	12	.	.	PUNCT
crl-23611	294	1	c	c	NOUN
crl-23611	295	1	o	o	NOUN
crl-23611	295	2	m	m	VERB
crl-23611	295	3	m	m	VERB
crl-23611	295	4	o	o	NOUN
crl-23611	295	5	n	n	X
crl-23611	295	6	e	e	X
crl-23611	295	7	xa	xa	PROPN
crl-23611	295	8	m	m	PROPN
crl-23611	295	9	p	p	X
crl-23611	295	10	le	le	X
crl-23611	295	11	s	s	PROPN
crl-23611	295	12	o	o	X
crl-23611	295	13	f	f	PROPN
crl-23611	295	14	n	n	ADP
crl-23611	295	15	o	o	PROPN
crl-23611	295	16	n	n	CCONJ
crl-23611	295	17	-a	-a	PUNCT
crl-23611	295	18	tt	tt	PROPN
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crl-23611	295	20	p	p	X
crl-23611	295	21	ts	ts	ADP
crl-23611	295	22	in	in	ADP
crl-23611	295	23	cl	cl	NOUN
crl-23611	295	24	u	u	NOUN
crl-23611	295	25	d	d	X
crl-23611	295	26	e	e	NOUN
crl-23611	295	27	:	:	PUNCT
crl-23611	295	28	•	•	ADP
crl-23611	295	29	pr	pr	INTJ
crl-23611	295	30	ov	ov	INTJ
crl-23611	295	31	i	i	PROPN
crl-23611	295	32	d	d	PROPN
crl-23611	295	33	in	in	ADP
crl-23611	295	34	g	g	PROPN
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crl-23611	295	36	li	li	X
crl-23611	296	1	nk	nk	PROPN
crl-23611	296	2	w	w	PROPN
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crl-23611	297	1	h	h	INTJ
crl-23611	298	1	no	no	DET
crl-23611	298	2	c	c	NOUN
crl-23611	298	3	on	on	ADP
crl-23611	298	4	te	te	PROPN
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crl-23611	298	6	a	a	DET
crl-23611	298	7	s	s	NOUN
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crl-23611	298	9	a	a	DET
crl-23611	298	10	ns	ns	INTJ
crl-23611	298	11	w	w	NOUN
crl-23611	298	12	er	er	INTJ
crl-23611	298	13	•	•	INTJ
crl-23611	298	14	tr	tr	VERB
crl-23611	299	1	yi	yi	PROPN
crl-23611	299	2	ng	ng	PROPN
crl-23611	299	3	s	s	PART
crl-23611	299	4	om	om	INTJ
crl-23611	299	5	et	et	NOUN
crl-23611	299	6	hi	hi	INTJ
crl-23611	299	7	ng	ng	PROPN
crl-23611	300	1	o	o	PROPN
crl-23611	300	2	b	b	X
crl-23611	300	3	vi	vi	ADP
crl-23611	300	4	ou	ou	ADP
crl-23611	300	5	s	s	PROPN
crl-23611	300	6	th	th	X
crl-23611	300	7	en	en	X
crl-23611	300	8	gi	gi	PROPN
crl-23611	300	9	vi	vi	PROPN
crl-23611	300	10	ng	ng	PROPN
crl-23611	300	11	u	u	PROPN
crl-23611	300	12	p	p	PROPN
crl-23611	300	13	•	•	NUM
crl-23611	300	14	n	n	NUM
crl-23611	300	15	ot	ot	INTJ
crl-23611	300	16	lo	lo	INTJ
crl-23611	300	17	ok	ok	INTJ
crl-23611	300	18	in	in	ADP
crl-23611	300	19	g	g	ADP
crl-23611	300	20	fo	fo	ADP
crl-23611	300	21	r	r	NOUN
crl-23611	300	22	l	l	NOUN
crl-23611	300	23	oc	oc	ADP
crl-23611	300	24	al	al	PROPN
crl-23611	300	25	in	in	ADP
crl-23611	300	26	st	st	PROPN
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crl-23611	300	28	ct	ct	PROPN
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crl-23611	301	1	ns	ns	INTJ
crl-23611	301	2	o	o	PROPN
crl-23611	302	1	p	p	X
crl-23611	302	2	er	er	INTJ
crl-23611	302	3	at	at	ADP
crl-23611	302	4	o	o	NOUN
crl-23611	302	5	r	r	NOUN
crl-23611	302	6	:	:	PUNCT
crl-23611	302	7	s	s	PART
crl-23611	302	8	o	o	PROPN
crl-23611	302	9	rr	rr	PROPN
crl-23611	302	10	y	y	PROPN
crl-23611	302	11	,	,	PUNCT
crl-23611	302	12	i	i	PRON
crl-23611	302	13	ca	can	AUX
crl-23611	302	14	n	n	CCONJ
crl-23611	302	15	’	'	PUNCT
crl-23611	302	16	t	t	PROPN
crl-23611	302	17	ac	ac	PROPN
crl-23611	302	18	ce	ce	PROPN
crl-23611	302	19	ss	ss	PROPN
crl-23611	302	20	t	t	PROPN
crl-23611	302	21	h	h	NOUN
crl-23611	302	22	at	at	ADP
crl-23611	302	23	in	in	ADP
crl-23611	302	24	fo	fo	ADP
crl-23611	302	25	rm	rm	PROPN
crl-23611	302	26	at	at	ADP
crl-23611	302	27	io	io	PROPN
crl-23611	302	28	n	n	ADP
crl-23611	302	29	o	o	PROPN
crl-23611	302	30	n	n	CCONJ
crl-23611	302	31	lin	lin	PROPN
crl-23611	302	32	e.	e.	PROPN
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crl-23611	302	38	a	a	DET
crl-23611	302	39	b	b	X
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crl-23611	302	41	to	to	ADP
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crl-23611	302	43	is	be	AUX
crl-23611	302	44	it	it	PRON
crl-23611	302	45	t	t	NOUN
crl-23611	302	46	h	h	NOUN
crl-23611	303	1	e	e	NOUN
crl-23611	304	1	in	in	ADP
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crl-23611	304	3	d	d	PROPN
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crl-23611	304	11	ch	ch	NOUN
crl-23611	304	12	]	]	PUNCT
crl-23611	304	13	?	?	PUNCT
crl-23611	305	1	t	t	PROPN
crl-23611	305	2	h	h	NOUN
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crl-23611	305	4	w	w	PROPN
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crl-23611	305	9	e	e	X
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crl-23611	305	11	e	e	X
crl-23611	305	12	b	b	PROPN
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crl-23611	305	14	t	t	PROPN
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crl-23611	306	4	t.	t.	NOUN
crl-23611	306	5	—	—	PUNCT
crl-23611	307	1	o	o	X
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crl-23611	308	5	:	:	PUNCT
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crl-23611	308	15	ea	ea	NOUN
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crl-23611	308	17	a	a	DET
crl-23611	308	18	b	b	NOUN
crl-23611	309	1	o	o	NOUN
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crl-23611	310	1	u	u	X
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crl-23611	310	4	:	:	PUNCT
crl-23611	310	5	l	l	NOUN
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crl-23611	312	1	o	o	X
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crl-23611	316	6	:	:	PUNCT
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crl-23611	319	1	[	[	X
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crl-23611	320	1	d	d	NOUN
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crl-23611	320	7	t	t	PROPN
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crl-23611	322	1	p	p	X
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crl-23611	323	1	fr	fr	INTJ
crl-23611	324	1	o	o	NOUN
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crl-23611	325	1	[	[	X
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crl-23611	325	8	]	]	PUNCT
crl-23611	325	9	.	.	PUNCT
crl-23611	326	1	i	i	PRON
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crl-23611	327	1	o	o	X
crl-23611	327	2	o	o	X
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crl-23611	327	11	n	n	NOUN
crl-23611	328	1	d	d	NOUN
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crl-23611	328	3	o	o	X
crl-23611	328	4	u	u	X
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crl-23611	328	7	o	o	NOUN
crl-23611	328	8	t	t	X
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crl-23611	328	10	d	d	PROPN
crl-23611	328	11	in	in	ADP
crl-23611	328	12	fo	fo	ADP
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crl-23611	328	14	at	at	ADP
crl-23611	328	15	io	io	PROPN
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crl-23611	328	17	.	.	PUNCT
crl-23611	329	1	y	y	NOUN
crl-23611	329	2	o	o	PUNCT
crl-23611	330	1	u	u	NOUN
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crl-23611	330	3	h	h	NOUN
crl-23611	330	4	o	o	X
crl-23611	331	1	u	u	NOUN
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crl-23611	331	4	ll	ll	AUX
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crl-23611	331	6	e	e	NOUN
crl-23611	331	7	lib	lib	PROPN
crl-23611	331	8	ra	ra	PROPN
crl-23611	332	1	ry	ry	PROPN
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crl-23611	332	3	n	n	PROPN
crl-23611	332	4	d	d	PROPN
crl-23611	332	5	a	a	DET
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crl-23611	332	7	.	.	PUNCT
crl-23611	333	1	s	s	PART
crl-23611	334	1	o	o	X
crl-23611	334	2	rr	rr	X
crl-23611	334	3	y.	y.	PROPN
crl-23611	334	4	c	c	PROPN
crl-23611	335	1	lo	lo	INTJ
crl-23611	335	2	si	si	PROPN
crl-23611	335	3	n	n	CCONJ
crl-23611	335	4	g	g	PROPN
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crl-23611	335	12	sf	sf	INTJ
crl-23611	335	13	ac	ac	PROPN
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crl-23611	335	15	o	o	NOUN
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crl-23611	335	17	c	c	NOUN
crl-23611	335	18	h	h	NOUN
crl-23611	336	1	ec	ec	PROPN
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crl-23611	337	5	.1	.1	NUM
crl-23611	337	6	.1	.1	NUM
crl-23611	338	1	53	53	NUM
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crl-23611	338	3	e	e	X
crl-23611	338	4	o	o	X
crl-23611	338	5	p	p	X
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crl-23611	338	7	at	at	ADP
crl-23611	338	8	o	o	NOUN
crl-23611	338	9	r	r	NOUN
crl-23611	338	10	c	c	NOUN
crl-23611	338	11	h	h	NOUN
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crl-23611	338	19	t	t	PROPN
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crl-23611	340	5	e	e	X
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crl-23611	340	10	q	q	NOUN
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crl-23611	340	12	es	es	X
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crl-23611	340	17	r	r	NOUN
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crl-23611	340	22	er	er	INTJ
crl-23611	340	23	e	e	X
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crl-23611	340	25	ti	ti	PROPN
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crl-23611	341	1	w	w	PROPN
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crl-23611	342	1	h	h	NOUN
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crl-23611	342	9	t	t	X
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crl-23611	343	1	f	f	X
crl-23611	343	2	t	t	NOUN
crl-23611	343	3	h	h	NOUN
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crl-23611	344	1	ic	ic	PROPN
crl-23611	345	1	e.	e.	PROPN
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crl-23611	346	1	p	p	X
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crl-23611	346	5	r	r	NOUN
crl-23611	346	6	:	:	PUNCT
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crl-23611	346	8	t	t	PROPN
crl-23611	346	9	h	h	NOUN
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crl-23611	346	13	at	at	ADP
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crl-23611	347	2	o	o	INTJ
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crl-23611	347	5	g	g	NOUN
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crl-23611	347	7	r	r	NOUN
crl-23611	347	8	?	?	PUNCT
crl-23611	348	1	in	in	ADP
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crl-23611	348	4	ti	ti	X
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crl-23611	348	8	r	r	VERB
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crl-23611	348	10	u	u	PROPN
crl-23611	348	11	rn	rn	PROPN
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crl-23611	348	21	p	p	X
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crl-23611	348	23	at	at	ADP
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crl-23611	349	1	h	h	INTJ
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crl-23611	350	6	“	"	PUNCT
crl-23611	350	7	c	c	NOUN
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crl-23611	350	9	n	n	NOUN
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crl-23611	350	17	o	o	NOUN
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crl-23611	351	5	h	h	NOUN
crl-23611	352	1	e	e	NOUN
crl-23611	352	2	o	o	NOUN
crl-23611	352	3	p	p	X
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crl-23611	353	2	at	at	ADP
crl-23611	353	3	o	o	NOUN
crl-23611	353	4	r	r	NOUN
crl-23611	353	5	’s	’s	NOUN
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crl-23611	356	1	p	p	X
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crl-23611	356	4	o	o	NOUN
crl-23611	356	5	r	r	NOUN
crl-23611	356	6	:	:	PUNCT
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crl-23611	356	8	h	h	NOUN
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crl-23611	357	2	k	k	X
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crl-23611	357	7	u	u	NOUN
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crl-23611	357	9	n	n	ADV
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crl-23611	357	11	a	a	DET
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crl-23611	357	13	a	a	DET
crl-23611	357	14	l	l	NOUN
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crl-23611	357	21	.	.	PUNCT
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crl-23611	358	9	m	m	VERB
crl-23611	358	10	e	e	X
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crl-23611	360	7	es	es	X
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crl-23611	360	11	s.	s.	PROPN
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crl-23611	361	18	o	o	X
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crl-23611	364	1	o	o	X
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crl-23611	365	4	cr	cr	ADV
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crl-23611	365	7	o	o	NOUN
crl-23611	365	8	n	n	PRON
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crl-23611	366	1	p	p	X
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crl-23611	366	14	h	h	NOUN
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crl-23611	373	1	o	o	NOUN
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crl-23611	380	26	.	.	PUNCT
crl-23611	381	1	o	o	X
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crl-23611	382	5	r	r	NOUN
crl-23611	382	6	:	:	PUNCT
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crl-23611	382	9	h	h	NOUN
crl-23611	383	1	er	er	INTJ
crl-23611	383	2	e	e	X
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crl-23611	383	5	h	h	NOUN
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crl-23611	383	7	g	g	PROPN
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crl-23611	385	1	an	an	PRON
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crl-23611	386	1	fo	fo	INTJ
crl-23611	386	2	r	r	NOUN
crl-23611	386	3	y	y	NOUN
crl-23611	386	4	o	o	X
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crl-23611	386	6	to	to	ADP
crl-23611	386	7	d	d	NOUN
crl-23611	386	8	ay	ay	NOUN
crl-23611	386	9	?	?	PUNCT
crl-23611	387	1	u	u	PROPN
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crl-23611	387	4	:	:	PUNCT
crl-23611	387	5	n	n	PRON
crl-23611	387	6	o	o	NOUN
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crl-23611	387	8	t	t	PROPN
crl-23611	387	9	h	h	PROPN
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crl-23611	388	2	k	k	X
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crl-23611	389	1	h	h	NOUN
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crl-23611	391	2	d	d	X
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crl-23611	392	2	:)	:)	INTJ
crl-23611	393	1	o	o	INTJ
crl-23611	394	1	p	p	X
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crl-23611	394	3	at	at	ADP
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crl-23611	394	5	r	r	NOUN
crl-23611	394	6	:	:	PUNCT
crl-23611	394	7	y	y	NOUN
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crl-23611	395	1	<	<	X
crl-23611	395	2	u	u	X
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crl-23611	395	4	r	r	PROPN
crl-23611	395	5	c	c	PROPN
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crl-23611	396	1	d	d	PROPN
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crl-23611	396	3	h	h	NOUN
crl-23611	396	4	at	at	ADP
crl-23611	396	5	>	>	X
crl-23611	396	6	a	a	DET
crl-23611	396	7	n	n	NOUN
crl-23611	396	8	yt	yt	NOUN
crl-23611	397	1	i	i	PRON
crl-23611	397	2	m	m	PROPN
crl-23611	397	3	e	e	PROPN
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crl-23611	397	5	eh	eh	INTJ
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crl-23611	397	7	io	io	X
crl-23611	397	8	rs	rs	PROPN
crl-23611	397	9	in	in	ADP
crl-23611	397	10	st	st	PROPN
crl-23611	397	11	it	it	PRON
crl-23611	397	12	u	u	NOUN
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crl-23611	397	14	o	o	NOUN
crl-23611	398	1	n	n	INTJ
crl-23611	398	2	m	m	VERB
crl-23611	398	3	at	at	ADP
crl-23611	398	4	ch	ch	PROPN
crl-23611	398	5	r	r	NOUN
crl-23611	398	6	ev	ev	X
crl-23611	398	7	ea	ea	X
crl-23611	398	8	l	l	NOUN
crl-23611	398	9	bi	bi	NOUN
crl-23611	398	10	sh	sh	INTJ
crl-23611	398	11	op	op	NOUN
crl-23611	398	12	,	,	PUNCT
crl-23611	399	1	k	k	PROPN
crl-23611	399	2	w	w	PROPN
crl-23611	399	3	on	on	ADP
crl-23611	399	4	,	,	PUNCT
crl-23611	399	5	a	a	DET
crl-23611	399	6	nd	nd	INTJ
crl-23611	399	7	o	o	X
crl-23611	399	8	th	th	X
crl-23611	399	9	er	er	INTJ
crl-23611	399	10	re	re	X
crl-23611	399	11	se	se	PROPN
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crl-23611	399	17	c	c	NOUN
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crl-23611	400	1	rt	rt	PROPN
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crl-23611	401	1	l	l	PROPN
crl-23611	401	2	c	c	PROPN
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crl-23611	401	4	t	t	PROPN
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crl-23611	401	8	g	g	PROPN
crl-23611	401	9	s	s	PART
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crl-23611	401	11	am	be	AUX
crl-23611	401	12	in	in	ADP
crl-23611	401	13	es	es	X
crl-23611	401	14	n	n	CCONJ
crl-23611	401	15	on	on	ADP
crl-23611	401	16	lo	lo	PROPN
crl-23611	401	17	ca	can	AUX
crl-23611	401	18	l	l	NOUN
crl-23611	401	19	op	op	VERB
crl-23611	401	20	er	er	INTJ
crl-23611	401	21	at	at	ADP
crl-23611	401	22	or	or	CCONJ
crl-23611	401	23	s.	s.	PROPN
crl-23611	402	1	56	56	NUM
crl-23611	402	2	o	o	INTJ
crl-23611	402	3	ur	ur	INTJ
crl-23611	402	4	p	p	PROPN
crl-23611	402	5	ro	ro	X
crl-23611	402	6	fe	fe	X
crl-23611	402	7	ss	ss	NOUN
crl-23611	402	8	io	io	X
crl-23611	402	9	na	na	PROPN
crl-23611	402	10	l	l	NOUN
crl-23611	403	1	p	p	X
crl-23611	403	2	ra	ra	PROPN
crl-23611	404	1	ct	ct	INTJ
crl-23611	404	2	ic	ic	PROPN
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crl-23611	404	4	m	m	NOUN
crl-23611	404	5	ad	ad	NOUN
crl-23611	404	6	e	e	X
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crl-23611	404	8	w	w	VERB
crl-23611	404	9	on	on	ADP
crl-23611	404	10	d	d	INTJ
crl-23611	404	11	er	er	INTJ
crl-23611	404	12	if	if	SCONJ
crl-23611	404	13	th	th	X
crl-23611	404	14	e	e	X
crl-23611	404	15	ou	ou	ADP
crl-23611	404	16	tc	tc	NUM
crl-23611	404	17	om	om	PROPN
crl-23611	404	18	es	es	PROPN
crl-23611	404	19	w	w	PROPN
crl-23611	404	20	ou	ou	PROPN
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crl-23611	404	23	e	e	X
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crl-23611	404	25	e	e	X
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crl-23611	404	27	m	m	PROPN
crl-23611	404	28	e	e	NOUN
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crl-23611	404	30	he	he	PRON
crl-23611	404	31	th	th	INTJ
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crl-23611	404	33	a	a	DET
crl-23611	404	34	u	u	X
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crl-23611	404	36	r	r	NOUN
crl-23611	404	37	r	r	NOUN
crl-23611	404	38	ea	ea	X
crl-23611	404	39	liz	liz	PROPN
crl-23611	404	40	es	es	X
crl-23611	404	41	th	th	X
crl-23611	404	42	ey	ey	INTJ
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crl-23611	404	44	re	re	X
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crl-23611	404	47	tt	tt	PROPN
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crl-23611	404	50	w	w	PROPN
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crl-23611	404	52	a	a	DET
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crl-23611	404	54	nl	nl	NOUN
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crl-23611	405	1	p	p	X
crl-23611	406	1	er	er	INTJ
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crl-23611	407	1	th	th	X
crl-23611	408	1	e	e	X
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crl-23611	408	5	at	at	ADP
crl-23611	408	6	o	o	NOUN
crl-23611	408	7	r	r	NOUN
crl-23611	408	8	r	r	NOUN
crl-23611	408	9	ev	ev	X
crl-23611	408	10	ea	ea	X
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crl-23611	408	22	t	t	PROPN
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crl-23611	409	1	fr	fr	INTJ
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crl-23611	411	19	h	h	NOUN
crl-23611	412	1	e	e	PROPN
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crl-23611	414	1	t	t	NOUN
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crl-23611	415	3	p	p	X
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crl-23611	416	8	h	h	NOUN
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crl-23611	420	6	:	:	PUNCT
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crl-23611	422	8	[	[	PUNCT
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crl-23611	422	18	?	?	PUNCT
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crl-23611	423	1	t	t	NOUN
crl-23611	424	1	c	c	NOUN
crl-23611	425	1	o	o	NOUN
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crl-23611	425	8	n	n	NOUN
crl-23611	425	9	d	d	NOUN
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crl-23611	425	20	n	n	ADV
crl-23611	426	1	o	o	NOUN
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crl-23611	427	1	fr	fr	INTJ
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crl-23611	428	1	[	[	X
crl-23611	428	2	u	u	X
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crl-23611	428	5	er	er	INTJ
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crl-23611	428	8	]	]	X
crl-23611	428	9	.	.	PUNCT
crl-23611	429	1	to	to	ADP
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crl-23611	429	3	e	e	PROPN
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crl-23611	430	1	.2	.2	NUM
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crl-23611	430	5	o	o	X
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crl-23611	432	4	r	r	NOUN
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crl-23611	432	13	ro	ro	X
crl-23611	432	14	fe	fe	X
crl-23611	432	15	ss	ss	PROPN
crl-23611	432	16	io	io	PROPN
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crl-23611	433	8	eo	eo	PROPN
crl-23611	433	9	u	u	PROPN
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crl-23611	433	12	n	n	PROPN
crl-23611	433	13	e.	e.	PROPN
crl-23611	433	14	th	th	PROPN
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crl-23611	433	16	w	w	NOUN
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crl-23611	433	18	e	e	PROPN
crl-23611	433	19	n	n	NOUN
crl-23611	433	20	ev	ev	INTJ
crl-23611	433	21	er	er	INTJ
crl-23611	433	22	ru	ru	PROPN
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crl-23611	433	24	e	e	PROPN
crl-23611	433	25	,	,	PUNCT
crl-23611	433	26	a	a	DET
crl-23611	433	27	b	b	PROPN
crl-23611	433	28	ru	ru	PROPN
crl-23611	433	29	p	p	PROPN
crl-23611	433	30	t	t	PROPN
crl-23611	433	31	,	,	PUNCT
crl-23611	433	32	in	in	ADP
crl-23611	433	33	ap	ap	PROPN
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crl-23611	433	36	p	p	PROPN
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crl-23611	433	38	at	at	ADP
crl-23611	433	39	e	e	PROPN
crl-23611	433	40	,	,	PUNCT
crl-23611	433	41	o	o	NOUN
crl-23611	433	42	r	r	NOUN
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crl-23611	433	44	n	n	ADP
crl-23611	433	45	p	p	X
crl-23611	433	46	ro	ro	X
crl-23611	433	47	fe	fe	X
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crl-23611	433	50	n	n	PROPN
crl-23611	433	51	al	al	PROPN
crl-23611	433	52	.	.	PUNCT
crl-23611	434	1	o	o	X
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crl-23611	435	4	o	o	NOUN
crl-23611	435	5	r	r	NOUN
crl-23611	435	6	:	:	PUNCT
crl-23611	435	7	h	h	NOUN
crl-23611	436	1	o	o	NOUN
crl-23611	436	2	w	w	NOUN
crl-23611	436	3	y	y	NOUN
crl-23611	436	4	o	o	X
crl-23611	436	5	u	u	NOUN
crl-23611	436	6	d	d	X
crl-23611	436	7	o	o	PROPN
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crl-23611	436	9	g	g	PROPN
crl-23611	436	10	,	,	PUNCT
crl-23611	436	11	u	u	PROPN
crl-23611	436	12	se	se	X
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crl-23611	436	14	?	?	PUNCT
crl-23611	436	15	u	u	NOUN
crl-23611	436	16	se	se	PROPN
crl-23611	436	17	r	r	X
crl-23611	436	18	:	:	PUNCT
crl-23611	436	19	ju	ju	PROPN
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crl-23611	436	23	at	at	ADP
crl-23611	436	24	.	.	PUNCT
crl-23611	437	1	y	y	NOUN
crl-23611	437	2	o	o	PROPN
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crl-23611	437	4	?	?	PUNCT
crl-23611	438	1	o	o	X
crl-23611	439	1	p	p	X
crl-23611	439	2	er	er	INTJ
crl-23611	439	3	at	at	ADP
crl-23611	439	4	o	o	NOUN
crl-23611	439	5	r	r	NOUN
crl-23611	439	6	:	:	PUNCT
crl-23611	439	7	l	l	NOUN
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crl-23611	439	10	g	g	PROPN
crl-23611	439	11	t	t	NOUN
crl-23611	439	12	h	h	NOUN
crl-23611	439	13	e	e	PROPN
crl-23611	439	14	d	d	X
crl-23611	439	15	re	re	X
crl-23611	439	16	a	a	DET
crl-23611	439	17	m	m	NOUN
crl-23611	439	18	!	!	PUNCT
crl-23611	440	1	o	o	X
crl-23611	441	1	p	p	X
crl-23611	441	2	er	er	INTJ
crl-23611	441	3	at	at	ADP
crl-23611	441	4	o	o	NOUN
crl-23611	441	5	r	r	NOUN
crl-23611	441	6	:	:	PUNCT
crl-23611	441	7	:0	:0	PUNCT
crl-23611	441	8	—	—	PUNCT
crl-23611	442	1	o	o	X
crl-23611	442	2	p	p	X
crl-23611	443	1	er	er	INTJ
crl-23611	443	2	at	at	ADP
crl-23611	443	3	o	o	NOUN
crl-23611	443	4	r	r	NOUN
crl-23611	443	5	:	:	PUNCT
crl-23611	443	6	y	y	PROPN
crl-23611	443	7	o	o	NOUN
crl-23611	443	8	u	u	NOUN
crl-23611	443	9	’	'	PUNCT
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crl-23611	443	12	ee	ee	VERB
crl-23611	443	13	d	d	X
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crl-23611	443	15	s	s	PRON
crl-23611	443	16	ift	ift	PROPN
crl-23611	444	1	t	t	PROPN
crl-23611	444	2	h	h	NOUN
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crl-23611	444	4	u	u	PROPN
crl-23611	445	1	g	g	PROPN
crl-23611	445	2	h	h	NOUN
crl-23611	445	3	t	t	NOUN
crl-23611	445	4	h	h	NOUN
crl-23611	445	5	e	e	X
crl-23611	445	6	re	re	X
crl-23611	445	7	su	su	PROPN
crl-23611	445	8	lt	lt	PROPN
crl-23611	445	9	s.	s.	PROPN
crl-23611	445	10	i’l	i’l	PROPN
crl-23611	446	1	l	l	PROPN
crl-23611	446	2	g	g	PROPN
crl-23611	446	3	iv	iv	NUM
crl-23611	446	4	e	e	NOUN
crl-23611	446	5	yo	yo	NOUN
crl-23611	446	6	u	u	INTJ
crl-23611	446	7	t	t	NOUN
crl-23611	446	8	h	h	NOUN
crl-23611	446	9	e	e	PROPN
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crl-23611	446	11	g	g	PROPN
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crl-23611	446	14	d	d	PROPN
crl-23611	446	15	e	e	PROPN
crl-23611	446	16	in	in	ADP
crl-23611	446	17	a	a	DET
crl-23611	446	18	s	s	X
crl-23611	446	19	ec	ec	NOUN
crl-23611	446	20	…	…	PUNCT
crl-23611	447	1	o	o	NOUN
crl-23611	448	1	p	p	X
crl-23611	448	2	er	er	INTJ
crl-23611	448	3	at	at	ADP
crl-23611	448	4	o	o	NOUN
crl-23611	448	5	r	r	NOUN
crl-23611	448	6	:	:	PUNCT
crl-23611	448	7	s	s	PART
crl-23611	448	8	o	o	X
crl-23611	448	9	o	o	X
crl-23611	448	10	ff	ff	NOUN
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crl-23611	448	12	p	p	PROPN
crl-23611	448	13	ic	ic	PROPN
crl-23611	448	14	b	b	PROPN
crl-23611	448	15	u	u	NOUN
crl-23611	449	1	t	t	X
crl-23611	450	1	i	i	PRON
crl-23611	450	2	l	l	NOUN
crl-23611	450	3	iv	iv	X
crl-23611	450	4	e	e	X
crl-23611	450	5	in	in	ADP
crl-23611	450	6	[	[	PUNCT
crl-23611	450	7	to	to	ADP
crl-23611	450	8	w	w	PROPN
crl-23611	450	9	n	n	PROPN
crl-23611	450	10	]	]	PUNCT
crl-23611	450	11	t	t	NOUN
crl-23611	450	12	o	o	X
crl-23611	450	13	o	o	INTJ
crl-23611	450	14	!	!	PUNCT
crl-23611	450	15	!	!	PUNCT
crl-23611	451	1	u	u	PRON
crl-23611	451	2	se	se	PROPN
crl-23611	452	1	r	r	NOUN
crl-23611	452	2	:	:	PUNCT
crl-23611	452	3	i	i	PRON
crl-23611	452	4	th	th	X
crl-23611	452	5	in	in	ADP
crl-23611	452	6	k	k	PROPN
crl-23611	453	1	i	i	PRON
crl-23611	453	2	f	f	NOUN
crl-23611	453	3	o	o	VERB
crl-23611	453	4	u	u	NOUN
crl-23611	453	5	n	n	PROPN
crl-23611	453	6	d	d	PROPN
crl-23611	453	7	a	a	PRON
crl-23611	453	8	n	n	NOUN
crl-23611	453	9	a	a	DET
crl-23611	453	10	rt	rt	PROPN
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crl-23611	453	12	le	le	PROPN
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crl-23611	453	14	h	h	NOUN
crl-23611	453	15	at	at	ADP
crl-23611	453	16	c	c	NOUN
crl-23611	453	17	o	o	NOUN
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crl-23611	453	21	e	e	NOUN
crl-23611	454	1	g	g	NOUN
crl-23611	454	2	o	o	X
crl-23611	455	1	o	o	X
crl-23611	456	1	d	d	X
crl-23611	456	2	o	o	X
crl-23611	456	3	p	p	X
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crl-23611	456	5	at	at	ADP
crl-23611	456	6	o	o	NOUN
crl-23611	456	7	r	r	NOUN
crl-23611	456	8	:	:	PUNCT
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crl-23611	456	12	!	!	PUNCT
crl-23611	457	1	u	u	PROPN
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crl-23611	457	4	:	:	PUNCT
crl-23611	457	5	w	w	NOUN
crl-23611	457	6	h	h	NOUN
crl-23611	458	1	o	o	NOUN
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crl-23611	458	3	:	:	PUNCT
crl-23611	458	4	w	w	NOUN
crl-23611	458	5	h	h	NOUN
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crl-23611	458	7	e	e	X
crl-23611	458	8	d	d	X
crl-23611	458	9	o	o	X
crl-23611	458	10	es	es	VERB
crl-23611	458	11	it	it	PRON
crl-23611	458	12	s	s	VERB
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crl-23611	458	14	i	i	NOUN
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crl-23611	458	16	m	m	VERB
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crl-23611	460	5	w	w	PROPN
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crl-23611	460	8	?	?	PUNCT
crl-23611	461	1	u	u	PROPN
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crl-23611	461	4	:	:	PUNCT
crl-23611	461	5	b	b	NOUN
crl-23611	461	6	u	u	X
crl-23611	461	7	t	t	X
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crl-23611	461	9	o	o	PROPN
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crl-23611	461	11	!	!	PUNCT
crl-23611	462	1	o	o	X
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crl-23611	463	4	o	o	NOUN
crl-23611	463	5	r	r	NOUN
crl-23611	463	6	:	:	PUNCT
crl-23611	463	7	it	it	PRON
crl-23611	463	8	te	te	AUX
crl-23611	463	9	lls	ll	VERB
crl-23611	463	10	m	m	VERB
crl-23611	463	11	e	e	X
crl-23611	463	12	th	th	X
crl-23611	463	13	e	e	X
crl-23611	463	14	co	co	NOUN
crl-23611	463	15	u	u	PROPN
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crl-23611	463	17	tr	tr	NOUN
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crl-23611	464	8	p	p	X
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crl-23611	465	1	]	]	PUNCT
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crl-23611	465	3	in	in	ADP
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crl-23611	466	1	d	d	X
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crl-23611	466	10	o	o	X
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crl-23611	467	1	[	[	X
crl-23611	467	2	t	t	X
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crl-23611	468	4	.	.	PUNCT
crl-23611	469	1	:)	:)	INTJ
crl-23611	470	1	o	o	INTJ
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crl-23611	471	4	o	o	NOUN
crl-23611	472	1	r	r	NOUN
crl-23611	472	2	:	:	PUNCT
crl-23611	472	3	a	a	DET
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crl-23611	472	5	d	d	NOUN
crl-23611	472	6	t	t	NOUN
crl-23611	472	7	h	h	NOUN
crl-23611	472	8	at	at	ADP
crl-23611	472	9	y	y	PROPN
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crl-23611	472	12	’	'	PUNCT
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crl-23611	472	14	a	a	DET
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crl-23611	472	17	n	n	PROPN
crl-23611	472	18	d	d	NOUN
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crl-23611	472	20	g	g	PROPN
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crl-23611	472	23	.	.	PUNCT
crl-23611	473	1	o	o	X
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crl-23611	474	6	:	:	PUNCT
crl-23611	474	7	a	a	DET
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crl-23611	475	1	d	d	X
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crl-23611	475	3	n	n	ADP
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crl-23611	475	5	h	h	NOUN
crl-23611	476	1	ro	ro	PROPN
crl-23611	476	2	m	m	PROPN
crl-23611	476	3	e.	e.	PROPN
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crl-23611	476	6	in	in	ADP
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crl-23611	476	8	reference	reference	NOUN
crl-23611	476	9	users	user	NOUN
crl-23611	476	10	941	941	NUM
crl-23611	476	11	c	c	NOUN
crl-23611	476	12	at	at	ADP
crl-23611	476	13	eg	eg	PROPN
crl-23611	476	14	o	o	PROPN
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crl-23611	476	22	sp	sp	ADP
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crl-23611	479	1	o	o	NOUN
crl-23611	480	1	o	o	X
crl-23611	481	1	k	k	X
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crl-23611	481	3	es	es	X
crl-23611	481	4	cr	cr	ADV
crl-23611	481	5	ip	ip	VERB
crl-23611	481	6	ti	ti	X
crl-23611	481	7	o	o	NOUN
crl-23611	481	8	n	n	PRON
crl-23611	481	9	ex	ex	NOUN
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crl-23611	482	1	p	p	X
crl-23611	482	2	le	le	X
crl-23611	482	3	c	c	NOUN
crl-23611	482	4	lo	lo	INTJ
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crl-23611	482	7	g	g	PROPN
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crl-23611	482	13	c	c	PROPN
crl-23611	482	14	h	h	NOUN
crl-23611	482	15	at	at	ADP
crl-23611	482	16	e	e	PROPN
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crl-23611	482	20	m	m	VERB
crl-23611	482	21	u	u	NOUN
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crl-23611	482	24	ly	ly	PROPN
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crl-23611	483	3	in	in	ADP
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crl-23611	483	10	p	p	X
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crl-23611	483	13	s	s	PROPN
crl-23611	483	14	,	,	PUNCT
crl-23611	483	15	an	an	PRON
crl-23611	483	16	d	d	X
crl-23611	483	17	m	m	NOUN
crl-23611	483	18	ac	ac	PROPN
crl-23611	484	1	d	d	X
crl-23611	484	2	o	o	X
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crl-23611	484	5	d	d	PROPN
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crl-23611	484	7	cl	cl	NOUN
crl-23611	484	8	u	u	NOUN
crl-23611	485	1	d	d	NOUN
crl-23611	485	2	ed	ed	NOUN
crl-23611	485	3	p	p	X
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crl-23611	485	5	m	m	PROPN
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crl-23611	485	7	u	u	NOUN
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crl-23611	485	13	g	g	PROPN
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crl-23611	485	16	th	th	INTJ
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crl-23611	485	18	r	r	NOUN
crl-23611	485	19	s	s	PROPN
crl-23611	485	20	tu	tu	X
crl-23611	485	21	d	d	PROPN
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crl-23611	485	24	h	h	NOUN
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crl-23611	486	4	g	g	PROPN
crl-23611	486	5	o	o	X
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crl-23611	487	1	d	d	PROPN
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crl-23611	487	5	fr	fr	INTJ
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crl-23611	491	1	55	55	NUM
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crl-23611	493	6	p	p	X
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crl-23611	493	9	o	o	PROPN
crl-23611	493	10	r	r	NOUN
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crl-23611	493	15	h	h	NOUN
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crl-23611	496	9	re	re	PROPN
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crl-23611	496	14	t	t	PROPN
crl-23611	496	15	h	h	NOUN
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crl-23611	496	26	.	.	PUNCT
crl-23611	497	1	o	o	X
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crl-23611	498	4	o	o	NOUN
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crl-23611	498	6	:	:	PUNCT
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crl-23611	498	9	h	h	NOUN
crl-23611	499	1	er	er	INTJ
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crl-23611	500	1	e	e	X
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crl-23611	500	3	c	c	VERB
crl-23611	501	1	an	an	PRON
crl-23611	501	2	d	d	X
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crl-23611	502	2	r	r	NOUN
crl-23611	502	3	y	y	NOUN
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crl-23611	502	6	to	to	ADP
crl-23611	502	7	d	d	NOUN
crl-23611	502	8	ay	ay	NOUN
crl-23611	502	9	?	?	PUNCT
crl-23611	503	1	u	u	PROPN
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crl-23611	503	3	r	r	NOUN
crl-23611	503	4	:	:	PUNCT
crl-23611	503	5	n	n	PRON
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crl-23611	503	8	t	t	PROPN
crl-23611	503	9	h	h	PROPN
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crl-23611	504	2	k	k	X
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crl-23611	504	5	.	.	PUNCT
crl-23611	505	1	h	h	NOUN
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crl-23611	507	1	d	d	X
crl-23611	507	2	d	d	X
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crl-23611	508	2	:)	:)	INTJ
crl-23611	509	1	o	o	INTJ
crl-23611	510	1	p	p	X
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crl-23611	510	3	at	at	ADP
crl-23611	510	4	o	o	NOUN
crl-23611	510	5	r	r	NOUN
crl-23611	510	6	:	:	PUNCT
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crl-23611	510	15	!	!	PUNCT
crl-23611	511	1	<	<	X
crl-23611	511	2	u	u	X
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crl-23611	511	4	r	r	PROPN
crl-23611	511	5	c	c	PROPN
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crl-23611	512	3	h	h	NOUN
crl-23611	512	4	at	at	ADP
crl-23611	512	5	>	>	X
crl-23611	512	6	a	a	DET
crl-23611	512	7	n	n	NOUN
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crl-23611	513	1	i	i	PRON
crl-23611	513	2	m	m	PROPN
crl-23611	513	3	e	e	PROPN
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crl-23611	513	6	av	av	PROPN
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crl-23611	513	9	in	in	ADP
crl-23611	513	10	st	st	PROPN
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crl-23611	513	12	u	u	NOUN
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crl-23611	513	14	o	o	NOUN
crl-23611	514	1	n	n	INTJ
crl-23611	514	2	m	m	VERB
crl-23611	514	3	at	at	ADP
crl-23611	514	4	ch	ch	PROPN
crl-23611	514	5	r	r	NOUN
crl-23611	514	6	ev	ev	X
crl-23611	514	7	ea	ea	X
crl-23611	514	8	l	l	NOUN
crl-23611	514	9	bi	bi	NOUN
crl-23611	514	10	sh	sh	INTJ
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crl-23611	514	12	,	,	PUNCT
crl-23611	515	1	k	k	PROPN
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crl-23611	515	4	,	,	PUNCT
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crl-23611	515	6	nd	nd	INTJ
crl-23611	515	7	o	o	X
crl-23611	515	8	th	th	X
crl-23611	515	9	er	er	INTJ
crl-23611	515	10	re	re	X
crl-23611	515	11	se	se	PROPN
crl-23611	515	12	ar	ar	PROPN
crl-23611	515	13	ch	ch	PROPN
crl-23611	515	14	er	er	INTJ
crl-23611	515	15	s	s	X
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crl-23611	516	1	rt	rt	PROPN
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crl-23611	517	9	s	s	PART
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crl-23611	517	13	es	es	X
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crl-23611	517	15	on	on	ADP
crl-23611	517	16	lo	lo	PROPN
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crl-23611	517	18	l	l	NOUN
crl-23611	517	19	op	op	VERB
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crl-23611	517	21	at	at	ADP
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crl-23611	517	23	s.	s.	PROPN
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crl-23611	518	5	ro	ro	X
crl-23611	518	6	fe	fe	X
crl-23611	518	7	ss	ss	NOUN
crl-23611	518	8	io	io	X
crl-23611	518	9	na	na	PROPN
crl-23611	518	10	l	l	NOUN
crl-23611	519	1	p	p	X
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crl-23611	520	4	m	m	NOUN
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crl-23611	520	6	e	e	X
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crl-23611	520	8	w	w	VERB
crl-23611	520	9	on	on	ADP
crl-23611	520	10	d	d	INTJ
crl-23611	520	11	er	er	INTJ
crl-23611	520	12	if	if	SCONJ
crl-23611	520	13	th	th	X
crl-23611	520	14	e	e	X
crl-23611	520	15	ou	ou	ADP
crl-23611	520	16	tc	tc	NUM
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crl-23611	520	18	es	es	PROPN
crl-23611	520	19	w	w	PROPN
crl-23611	520	20	ou	ou	PROPN
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crl-23611	520	23	e	e	X
crl-23611	520	24	th	th	X
crl-23611	520	25	e	e	X
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crl-23611	520	27	m	m	PROPN
crl-23611	520	28	e	e	NOUN
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crl-23611	520	34	u	u	X
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crl-23611	520	38	ea	ea	X
crl-23611	520	39	liz	liz	PROPN
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crl-23611	520	44	re	re	X
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crl-23611	520	54	nl	nl	NOUN
crl-23611	520	55	oc	oc	NOUN
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crl-23611	522	4	.	.	PUNCT
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crl-23611	524	1	e	e	X
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crl-23611	524	5	at	at	ADP
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crl-23611	524	8	r	r	NOUN
crl-23611	524	9	ev	ev	X
crl-23611	524	10	ea	ea	X
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crl-23611	524	20	th	th	X
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crl-23611	524	22	t	t	PROPN
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crl-23611	524	29	t	t	NOUN
crl-23611	525	1	fr	fr	INTJ
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crl-23611	526	1	t	t	NOUN
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crl-23611	526	3	e	e	X
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crl-23611	526	6	r	r	X
crl-23611	526	7	’s	’s	X
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crl-23611	527	18	t	t	PROPN
crl-23611	527	19	h	h	NOUN
crl-23611	528	1	e	e	PROPN
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crl-23611	528	4	e	e	NOUN
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crl-23611	529	1	it	it	PRON
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crl-23611	529	4	o	o	NOUN
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crl-23611	529	6	.	.	PUNCT
crl-23611	530	1	t	t	NOUN
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crl-23611	531	1	e	e	X
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crl-23611	531	3	p	p	X
crl-23611	532	1	er	er	INTJ
crl-23611	532	2	at	at	ADP
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crl-23611	532	10	e	e	PROPN
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crl-23611	532	13	lic	lic	PROPN
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crl-23611	533	2	ly	ly	X
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crl-23611	533	4	ta	ta	X
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crl-23611	533	7	t	t	PROPN
crl-23611	533	8	h	h	NOUN
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crl-23611	534	1	c	c	NOUN
crl-23611	534	2	o	o	NOUN
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crl-23611	535	5	re	re	X
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crl-23611	535	8	s	s	PROPN
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crl-23611	535	12	o	o	NOUN
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crl-23611	536	4	o	o	NOUN
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crl-23611	536	6	:	:	PUNCT
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crl-23611	538	3	ki	ki	PROPN
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crl-23611	538	8	[	[	PUNCT
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crl-23611	539	1	t	t	NOUN
crl-23611	540	1	c	c	NOUN
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crl-23611	541	19	’m	’m	VERB
crl-23611	541	20	n	n	ADV
crl-23611	542	1	o	o	NOUN
crl-23611	542	2	t	t	NOUN
crl-23611	543	1	fr	fr	INTJ
crl-23611	543	2	o	o	NOUN
crl-23611	543	3	m	m	VERB
crl-23611	544	1	[	[	X
crl-23611	544	2	u	u	X
crl-23611	544	3	n	n	SYM
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crl-23611	544	5	er	er	INTJ
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crl-23611	545	2	n	n	PROPN
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crl-23611	546	1	.2	.2	NUM
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crl-23611	546	4	e	e	NOUN
crl-23611	546	5	o	o	X
crl-23611	547	1	p	p	X
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crl-23611	548	3	o	o	NOUN
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crl-23611	549	9	u	u	PROPN
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crl-23611	549	25	,	,	PUNCT
crl-23611	549	26	a	a	DET
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crl-23611	549	52	.	.	PUNCT
crl-23611	550	1	o	o	X
crl-23611	551	1	p	p	X
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crl-23611	551	4	o	o	NOUN
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crl-23611	551	6	:	:	PUNCT
crl-23611	551	7	h	h	NOUN
crl-23611	552	1	o	o	NOUN
crl-23611	552	2	w	w	NOUN
crl-23611	552	3	y	y	NOUN
crl-23611	552	4	o	o	X
crl-23611	552	5	u	u	NOUN
crl-23611	552	6	d	d	X
crl-23611	552	7	o	o	PROPN
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crl-23611	552	9	g	g	PROPN
crl-23611	552	10	,	,	PUNCT
crl-23611	552	11	u	u	PROPN
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crl-23611	552	14	?	?	PUNCT
crl-23611	552	15	u	u	NOUN
crl-23611	552	16	se	se	PROPN
crl-23611	552	17	r	r	X
crl-23611	552	18	:	:	PUNCT
crl-23611	552	19	ju	ju	PROPN
crl-23611	552	20	st	st	PROPN
crl-23611	552	21	g	g	PROPN
crl-23611	552	22	re	re	VERB
crl-23611	552	23	at	at	ADP
crl-23611	552	24	.	.	PUNCT
crl-23611	553	1	y	y	NOUN
crl-23611	553	2	o	o	PROPN
crl-23611	553	3	u	u	NOUN
crl-23611	553	4	?	?	PUNCT
crl-23611	554	1	o	o	X
crl-23611	555	1	p	p	X
crl-23611	555	2	er	er	INTJ
crl-23611	555	3	at	at	ADP
crl-23611	555	4	o	o	NOUN
crl-23611	555	5	r	r	NOUN
crl-23611	555	6	:	:	PUNCT
crl-23611	555	7	l	l	NOUN
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crl-23611	555	10	g	g	PROPN
crl-23611	555	11	t	t	NOUN
crl-23611	555	12	h	h	NOUN
crl-23611	555	13	e	e	PROPN
crl-23611	555	14	d	d	X
crl-23611	555	15	re	re	X
crl-23611	555	16	a	a	DET
crl-23611	555	17	m	m	NOUN
crl-23611	555	18	!	!	PUNCT
crl-23611	556	1	o	o	X
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crl-23611	557	2	er	er	INTJ
crl-23611	557	3	at	at	ADP
crl-23611	557	4	o	o	NOUN
crl-23611	557	5	r	r	NOUN
crl-23611	557	6	:	:	PUNCT
crl-23611	557	7	:0	:0	PUNCT
crl-23611	557	8	—	—	PUNCT
crl-23611	558	1	o	o	X
crl-23611	558	2	p	p	X
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crl-23611	559	3	o	o	NOUN
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crl-23611	559	5	:	:	PUNCT
crl-23611	559	6	y	y	PROPN
crl-23611	559	7	o	o	NOUN
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crl-23611	559	12	ee	ee	VERB
crl-23611	559	13	d	d	X
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crl-23611	559	15	s	s	PRON
crl-23611	559	16	ift	ift	PROPN
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crl-23611	561	4	h	h	NOUN
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crl-23611	561	8	lt	lt	PROPN
crl-23611	561	9	s.	s.	PROPN
crl-23611	561	10	i’l	i’l	PROPN
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crl-23611	562	2	g	g	PROPN
crl-23611	562	3	iv	iv	NUM
crl-23611	562	4	e	e	NOUN
crl-23611	562	5	yo	yo	NOUN
crl-23611	562	6	u	u	INTJ
crl-23611	562	7	t	t	NOUN
crl-23611	562	8	h	h	NOUN
crl-23611	562	9	e	e	PROPN
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crl-23611	562	17	a	a	DET
crl-23611	562	18	s	s	X
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crl-23611	562	20	…	…	PUNCT
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crl-23611	564	4	o	o	NOUN
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crl-23611	564	6	:	:	PUNCT
crl-23611	564	7	s	s	PART
crl-23611	564	8	o	o	X
crl-23611	564	9	o	o	X
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crl-23611	564	12	p	p	PROPN
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crl-23611	564	15	u	u	NOUN
crl-23611	565	1	t	t	X
crl-23611	566	1	i	i	PRON
crl-23611	566	2	l	l	NOUN
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crl-23611	566	4	e	e	X
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crl-23611	566	6	[	[	PUNCT
crl-23611	566	7	to	to	ADP
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crl-23611	566	9	n	n	PROPN
crl-23611	566	10	]	]	PUNCT
crl-23611	566	11	t	t	NOUN
crl-23611	566	12	o	o	X
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crl-23611	566	14	!	!	PUNCT
crl-23611	566	15	!	!	PUNCT
crl-23611	567	1	u	u	PRON
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crl-23611	568	6	k	k	PROPN
crl-23611	569	1	i	i	PRON
crl-23611	569	2	f	f	NOUN
crl-23611	569	3	o	o	VERB
crl-23611	569	4	u	u	NOUN
crl-23611	569	5	n	n	PROPN
crl-23611	569	6	d	d	PROPN
crl-23611	569	7	a	a	PRON
crl-23611	569	8	n	n	NOUN
crl-23611	569	9	a	a	DET
crl-23611	569	10	rt	rt	PROPN
crl-23611	569	11	ic	ic	PROPN
crl-23611	569	12	le	le	PROPN
crl-23611	569	13	t	t	PROPN
crl-23611	569	14	h	h	NOUN
crl-23611	569	15	at	at	ADP
crl-23611	569	16	c	c	NOUN
crl-23611	569	17	o	o	NOUN
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crl-23611	569	19	ld	ld	PROPN
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crl-23611	569	21	e	e	NOUN
crl-23611	570	1	g	g	NOUN
crl-23611	570	2	o	o	X
crl-23611	571	1	o	o	X
crl-23611	572	1	d	d	X
crl-23611	572	2	o	o	X
crl-23611	572	3	p	p	X
crl-23611	572	4	er	er	INTJ
crl-23611	572	5	at	at	ADP
crl-23611	572	6	o	o	NOUN
crl-23611	572	7	r	r	NOUN
crl-23611	572	8	:	:	PUNCT
crl-23611	572	9	g	g	NOUN
crl-23611	572	10	re	re	ADP
crl-23611	572	11	at	at	ADP
crl-23611	572	12	!	!	PUNCT
crl-23611	573	1	u	u	PROPN
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crl-23611	573	3	r	r	NOUN
crl-23611	573	4	:	:	PUNCT
crl-23611	573	5	w	w	NOUN
crl-23611	573	6	h	h	NOUN
crl-23611	574	1	o	o	NOUN
crl-23611	574	2	a	a	X
crl-23611	574	3	:	:	PUNCT
crl-23611	574	4	w	w	NOUN
crl-23611	574	5	h	h	NOUN
crl-23611	574	6	er	er	INTJ
crl-23611	574	7	e	e	X
crl-23611	574	8	d	d	X
crl-23611	574	9	o	o	X
crl-23611	574	10	es	es	VERB
crl-23611	574	11	it	it	PRON
crl-23611	574	12	s	s	VERB
crl-23611	574	13	ay	ay	NOUN
crl-23611	574	14	i	i	NOUN
crl-23611	574	15	’	'	PUNCT
crl-23611	574	16	m	m	VERB
crl-23611	575	1	fr	fr	INTJ
crl-23611	576	1	o	o	NOUN
crl-23611	576	2	m	m	VERB
crl-23611	576	3	[	[	PUNCT
crl-23611	576	4	to	to	ADP
crl-23611	576	5	w	w	PROPN
crl-23611	576	6	n	n	PROPN
crl-23611	576	7	]	]	PUNCT
crl-23611	576	8	?	?	PUNCT
crl-23611	577	1	u	u	PROPN
crl-23611	577	2	se	se	X
crl-23611	577	3	r	r	NOUN
crl-23611	577	4	:	:	PUNCT
crl-23611	577	5	b	b	NOUN
crl-23611	577	6	u	u	X
crl-23611	577	7	t	t	X
crl-23611	577	8	co	co	NOUN
crl-23611	577	9	o	o	PROPN
crl-23611	577	10	l	l	NOUN
crl-23611	577	11	!	!	PUNCT
crl-23611	578	1	o	o	X
crl-23611	579	1	p	p	X
crl-23611	579	2	er	er	INTJ
crl-23611	579	3	at	at	ADP
crl-23611	579	4	o	o	NOUN
crl-23611	579	5	r	r	NOUN
crl-23611	579	6	:	:	PUNCT
crl-23611	579	7	it	it	PRON
crl-23611	579	8	te	te	AUX
crl-23611	579	9	lls	ll	VERB
crl-23611	579	10	m	m	VERB
crl-23611	579	11	e	e	X
crl-23611	579	12	th	th	X
crl-23611	579	13	e	e	X
crl-23611	579	14	co	co	NOUN
crl-23611	579	15	u	u	PROPN
crl-23611	579	16	n	n	PRON
crl-23611	579	17	tr	tr	NOUN
crl-23611	579	18	y	y	PROPN
crl-23611	579	19	,	,	PUNCT
crl-23611	579	20	c	c	VERB
crl-23611	579	21	it	it	PRON
crl-23611	580	1	y	y	NOUN
crl-23611	580	2	,	,	PUNCT
crl-23611	580	3	[	[	X
crl-23611	580	4	s	s	X
crl-23611	580	5	ta	ta	X
crl-23611	580	6	te	te	PROPN
crl-23611	580	7	/	/	SYM
crl-23611	580	8	p	p	X
crl-23611	580	9	ro	ro	PROPN
crl-23611	580	10	vi	vi	PROPN
crl-23611	580	11	n	n	PROPN
crl-23611	580	12	ce	ce	PROPN
crl-23611	581	1	]	]	PUNCT
crl-23611	581	2	,	,	PUNCT
crl-23611	581	3	in	in	ADP
crl-23611	581	4	te	te	PROPN
crl-23611	581	5	rn	rn	PROPN
crl-23611	581	6	et	et	PROPN
crl-23611	581	7	p	p	PROPN
crl-23611	581	8	ro	ro	PROPN
crl-23611	581	9	vi	vi	PROPN
crl-23611	582	1	d	d	X
crl-23611	582	2	er	er	INTJ
crl-23611	582	3	a	a	DET
crl-23611	582	4	n	n	NOUN
crl-23611	582	5	d	d	NOUN
crl-23611	582	6	t	t	NOUN
crl-23611	582	7	h	h	NOUN
crl-23611	582	8	at	at	ADP
crl-23611	582	9	y	y	PROPN
crl-23611	582	10	o	o	X
crl-23611	582	11	u	u	X
crl-23611	582	12	u	u	X
crl-23611	582	13	se	se	PROPN
crl-23611	583	1	[	[	X
crl-23611	583	2	t	t	X
crl-23611	583	3	el	el	PROPN
crl-23611	583	4	ec	ec	PROPN
crl-23611	584	1	o	o	INTJ
crl-23611	584	2	m	m	X
crl-23611	584	3	]	]	PUNCT
crl-23611	584	4	.	.	PUNCT
crl-23611	585	1	:)	:)	INTJ
crl-23611	586	1	o	o	INTJ
crl-23611	587	1	p	p	X
crl-23611	587	2	er	er	INTJ
crl-23611	587	3	at	at	ADP
crl-23611	587	4	o	o	NOUN
crl-23611	588	1	r	r	NOUN
crl-23611	588	2	:	:	PUNCT
crl-23611	588	3	a	a	DET
crl-23611	588	4	n	n	NOUN
crl-23611	588	5	d	d	NOUN
crl-23611	588	6	t	t	NOUN
crl-23611	588	7	h	h	NOUN
crl-23611	588	8	at	at	ADP
crl-23611	588	9	y	y	PROPN
crl-23611	588	10	o	o	PROPN
crl-23611	588	11	u	u	NOUN
crl-23611	588	12	’	'	PUNCT
crl-23611	588	13	re	re	ADP
crl-23611	588	14	a	a	DET
crl-23611	588	15	n	n	PRON
crl-23611	588	16	u	u	NOUN
crl-23611	588	17	n	n	PROPN
crl-23611	588	18	d	d	NOUN
crl-23611	588	19	er	er	INTJ
crl-23611	588	20	g	g	PROPN
crl-23611	588	21	ra	ra	PROPN
crl-23611	588	22	d	d	INTJ
crl-23611	588	23	.	.	PUNCT
crl-23611	589	1	o	o	X
crl-23611	590	1	p	p	X
crl-23611	590	2	er	er	INTJ
crl-23611	590	3	at	at	ADP
crl-23611	590	4	o	o	NOUN
crl-23611	590	5	r	r	NOUN
crl-23611	590	6	:	:	PUNCT
crl-23611	590	7	a	a	DET
crl-23611	590	8	n	n	NOUN
crl-23611	591	1	d	d	X
crl-23611	591	2	o	o	X
crl-23611	591	3	n	n	ADP
crl-23611	591	4	c	c	NOUN
crl-23611	591	5	h	h	NOUN
crl-23611	592	1	ro	ro	PROPN
crl-23611	592	2	m	m	PROPN
crl-23611	592	3	e.	e.	PROPN
crl-23611	593	1	:)	:)	INTJ
crl-23611	593	2	c	c	PROPN
crl-23611	594	1	at	at	ADP
crl-23611	594	2	eg	eg	PROPN
crl-23611	594	3	o	o	PROPN
crl-23611	594	4	ry	ry	PROPN
crl-23611	594	5	v	v	PROPN
crl-23611	594	6	ar	ar	PROPN
crl-23611	594	7	ia	ia	PROPN
crl-23611	594	8	b	b	PROPN
crl-23611	594	9	le	le	X
crl-23611	594	10	in	in	ADP
crl-23611	594	11	sp	sp	ADP
crl-23611	594	12	ir	ir	PROPN
crl-23611	594	13	at	at	ADP
crl-23611	594	14	io	io	PROPN
crl-23611	594	15	n	n	ADP
crl-23611	594	16	c	c	NOUN
crl-23611	594	17	o	o	X
crl-23611	594	18	d	d	X
crl-23611	594	19	eb	eb	PROPN
crl-23611	594	20	o	o	NOUN
crl-23611	594	21	o	o	X
crl-23611	595	1	k	k	X
crl-23611	595	2	d	d	X
crl-23611	595	3	es	es	X
crl-23611	595	4	cr	cr	ADV
crl-23611	595	5	ip	ip	VERB
crl-23611	595	6	ti	ti	X
crl-23611	595	7	o	o	NOUN
crl-23611	595	8	n	n	PRON
crl-23611	595	9	ex	ex	NOUN
crl-23611	595	10	am	be	AUX
crl-23611	595	11	p	p	X
crl-23611	595	12	le	le	X
crl-23611	595	13	a	a	DET
crl-23611	595	14	n	n	NOUN
crl-23611	595	15	yt	yt	VERB
crl-23611	596	1	i	i	PRON
crl-23611	596	2	m	m	PROPN
crl-23611	596	3	e	e	PROPN
crl-23611	596	4	b	b	PROPN
crl-23611	596	5	eh	eh	INTJ
crl-23611	596	6	av	av	PROPN
crl-23611	596	7	io	io	X
crl-23611	596	8	rs	rs	PROPN
crl-23611	596	9	tr	tr	VERB
crl-23611	596	10	an	an	DET
crl-23611	596	11	sf	sf	NOUN
crl-23611	596	12	er	er	INTJ
crl-23611	596	13	o	o	X
crl-23611	596	14	u	u	NOUN
crl-23611	596	15	r	r	PROPN
crl-23611	596	16	p	p	X
crl-23611	596	17	ro	ro	X
crl-23611	596	18	fe	fe	X
crl-23611	596	19	ss	ss	PROPN
crl-23611	596	20	io	io	PROPN
crl-23611	597	1	n	n	PROPN
crl-23611	597	2	al	al	PROPN
crl-23611	597	3	p	p	PROPN
crl-23611	598	1	ra	ra	PROPN
crl-23611	599	1	ct	ct	NUM
crl-23611	599	2	ic	ic	PROPN
crl-23611	600	1	e	e	NOUN
crl-23611	600	2	in	in	ADP
crl-23611	600	3	cl	cl	NOUN
crl-23611	600	4	u	u	PROPN
crl-23611	600	5	d	d	X
crl-23611	600	6	es	es	X
crl-23611	600	7	t	t	PROPN
crl-23611	600	8	ra	ra	PROPN
crl-23611	601	1	n	n	ADV
crl-23611	601	2	sf	sf	INTJ
crl-23611	601	3	er	er	INTJ
crl-23611	601	4	ri	ri	INTJ
crl-23611	601	5	n	n	ADV
crl-23611	601	6	g	g	NOUN
crl-23611	601	7	u	u	X
crl-23611	601	8	se	se	X
crl-23611	601	9	rs	rs	VERB
crl-23611	601	10	to	to	ADP
crl-23611	601	11	o	o	PROPN
crl-23611	602	1	p	p	X
crl-23611	603	1	er	er	INTJ
crl-23611	603	2	at	at	ADP
crl-23611	603	3	o	o	PROPN
crl-23611	603	4	rs	rs	NOUN
crl-23611	603	5	a	a	DET
crl-23611	603	6	t	t	NOUN
crl-23611	603	7	th	th	X
crl-23611	603	8	e	e	X
crl-23611	603	9	en	en	X
crl-23611	603	10	d	d	X
crl-23611	603	11	o	o	X
crl-23611	603	12	f	f	X
crl-23611	603	13	ch	ch	NOUN
crl-23611	603	14	at	at	ADP
crl-23611	603	15	s	s	PROPN
crl-23611	604	1	h	h	NOUN
crl-23611	604	2	ift	ift	PROPN
crl-23611	604	3	s.	s.	PROPN
crl-23611	604	4	w	w	PROPN
crl-23611	604	5	e	e	PROPN
crl-23611	604	6	w	w	PROPN
crl-23611	604	7	er	er	INTJ
crl-23611	604	8	e	e	X
crl-23611	604	9	cu	cu	PROPN
crl-23611	604	10	ri	ri	PROPN
crl-23611	605	1	o	o	X
crl-23611	605	2	u	u	NOUN
crl-23611	605	3	s	s	VERB
crl-23611	605	4	to	to	PART
crl-23611	605	5	s	s	PROPN
crl-23611	605	6	ee	ee	INTJ
crl-23611	605	7	if	if	SCONJ
crl-23611	605	8	t	t	PROPN
crl-23611	605	9	h	h	NOUN
crl-23611	605	10	is	be	AUX
crl-23611	605	11	a	a	DET
crl-23611	605	12	ff	ff	NOUN
crl-23611	605	13	ec	ec	PROPN
crl-23611	605	14	te	te	PROPN
crl-23611	605	15	d	d	PROPN
crl-23611	605	16	d	d	PROPN
crl-23611	605	17	is	be	AUX
crl-23611	605	18	sa	sa	ADP
crl-23611	605	19	ti	ti	X
crl-23611	605	20	sf	sf	INTJ
crl-23611	605	21	ac	ac	PROPN
crl-23611	605	22	ti	ti	PROPN
crl-23611	605	23	o	o	NOUN
crl-23611	605	24	n	n	NOUN
crl-23611	605	25	.	.	PUNCT
crl-23611	606	1	th	th	X
crl-23611	606	2	e	e	X
crl-23611	606	3	u	u	X
crl-23611	606	4	se	se	PROPN
crl-23611	606	5	r	r	PROPN
crl-23611	607	1	i	i	PRON
crl-23611	607	2	s	s	VERB
crl-23611	607	3	tr	tr	VERB
crl-23611	607	4	an	an	DET
crl-23611	607	5	sf	sf	INTJ
crl-23611	607	6	er	er	INTJ
crl-23611	607	7	re	re	NOUN
crl-23611	607	8	d	d	NOUN
crl-23611	608	1	fr	fr	NOUN
crl-23611	609	1	o	o	VERB
crl-23611	609	2	m	m	VERB
crl-23611	609	3	a	a	DET
crl-23611	609	4	t	t	X
crl-23611	609	5	le	le	X
crl-23611	609	6	as	as	ADP
crl-23611	609	7	t	t	PROPN
crl-23611	609	8	o	o	NOUN
crl-23611	609	9	n	n	X
crl-23611	609	10	e	e	X
crl-23611	609	11	o	o	X
crl-23611	610	1	p	p	X
crl-23611	610	2	er	er	INTJ
crl-23611	610	3	at	at	ADP
crl-23611	610	4	o	o	PROPN
crl-23611	610	5	r	r	NOUN
crl-23611	610	6	t	t	NOUN
crl-23611	610	7	o	o	NOUN
crl-23611	610	8	a	a	DET
crl-23611	610	9	n	n	NOUN
crl-23611	610	10	o	o	NOUN
crl-23611	610	11	th	th	INTJ
crl-23611	610	12	er	er	INTJ
crl-23611	610	13	d	d	X
crl-23611	610	14	u	u	PROPN
crl-23611	610	15	ri	ri	PROPN
crl-23611	610	16	n	n	ADV
crl-23611	610	17	g	g	NOUN
crl-23611	610	18	th	th	X
crl-23611	610	19	e	e	X
crl-23611	610	20	co	co	NOUN
crl-23611	610	21	u	u	NOUN
crl-23611	610	22	rs	rs	X
crl-23611	610	23	e	e	NOUN
crl-23611	610	24	o	o	NOUN
crl-23611	610	25	f	f	X
crl-23611	610	26	t	t	NOUN
crl-23611	610	27	h	h	NOUN
crl-23611	610	28	e	e	PROPN
crl-23611	610	29	ch	ch	NOUN
crl-23611	610	30	at	at	ADP
crl-23611	610	31	.	.	PUNCT
crl-23611	611	1	n	n	CCONJ
crl-23611	611	2	o	o	PROPN
crl-23611	611	3	w	w	PROPN
crl-23611	611	4	ar	ar	PROPN
crl-23611	611	5	n	n	PROPN
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crl-23611	611	7	g	g	PROPN
crl-23611	611	8	m	m	NOUN
crl-23611	611	9	es	es	NOUN
crl-23611	611	10	sa	sa	NOUN
crl-23611	611	11	g	g	PROPN
crl-23611	611	12	es	es	ADP
crl-23611	611	13	a	a	DET
crl-23611	611	14	re	re	X
crl-23611	611	15	re	re	PROPN
crl-23611	611	16	q	q	PROPN
crl-23611	611	17	u	u	X
crl-23611	611	18	ir	ir	NOUN
crl-23611	611	19	ed	ed	NOUN
crl-23611	611	20	to	to	ADP
crl-23611	611	21	q	q	PROPN
crl-23611	611	22	u	u	NOUN
crl-23611	611	23	al	al	PROPN
crl-23611	611	24	ify	ify	PROPN
crl-23611	611	25	.	.	PUNCT
crl-23611	612	1	o	o	X
crl-23611	613	1	p	p	X
crl-23611	613	2	er	er	INTJ
crl-23611	613	3	at	at	ADP
crl-23611	613	4	o	o	PROPN
crl-23611	613	5	r1	r1	NOUN
crl-23611	613	6	:	:	PUNCT
crl-23611	613	7	g	g	NOUN
crl-23611	613	8	re	re	ADP
crl-23611	613	9	at	at	ADP
crl-23611	613	10	;	;	PUNCT
crl-23611	613	11	t	t	PROPN
crl-23611	613	12	h	h	NOUN
crl-23611	613	13	an	an	DET
crl-23611	613	14	ks	ks	NOUN
crl-23611	613	15	!	!	PUNCT
crl-23611	614	1	i	i	PRON
crl-23611	614	2	’ll	’ll	PROPN
crl-23611	614	3	t	t	PROPN
crl-23611	614	4	ak	ak	PROPN
crl-23611	614	5	e	e	PROPN
crl-23611	614	6	a	a	PROPN
crl-23611	614	7	lo	lo	NOUN
crl-23611	614	8	o	o	NOUN
crl-23611	614	9	k	k	PROPN
crl-23611	614	10	,	,	PUNCT
crl-23611	614	11	b	b	PROPN
crl-23611	614	12	u	u	PROPN
crl-23611	614	13	t	t	PROPN
crl-23611	614	14	ju	ju	PROPN
crl-23611	614	15	st	st	PROPN
crl-23611	614	16	to	to	PART
crl-23611	614	17	le	le	PROPN
crl-23611	615	1	t	t	PROPN
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crl-23611	616	2	u	u	PROPN
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crl-23611	616	5	o	o	X
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crl-23611	616	7	m	m	VERB
crl-23611	616	8	y	y	NOUN
crl-23611	616	9	sh	sh	PROPN
crl-23611	616	10	ift	ift	PROPN
crl-23611	616	11	is	be	AUX
crl-23611	616	12	e	e	NOUN
crl-23611	616	13	n	n	X
crl-23611	616	14	d	d	PROPN
crl-23611	616	15	in	in	ADP
crl-23611	616	16	g	g	PROPN
crl-23611	616	17	in	in	ADP
crl-23611	616	18	a	a	DET
crl-23611	616	19	fe	fe	X
crl-23611	616	20	w	w	NOUN
crl-23611	616	21	m	m	PROPN
crl-23611	616	22	in	in	ADP
crl-23611	616	23	u	u	PROPN
crl-23611	616	24	te	te	ADP
crl-23611	616	25	s.	s.	PROPN
crl-23611	616	26	i	i	PRON
crl-23611	617	1	’	'	PUNCT
crl-23611	617	2	d	d	X
crl-23611	617	3	b	b	X
crl-23611	617	4	e	e	NOUN
crl-23611	617	5	h	h	NOUN
crl-23611	617	6	ap	ap	PROPN
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crl-23611	617	8	y	y	PROPN
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crl-23611	617	10	t	t	PROPN
crl-23611	617	11	ra	ra	PROPN
crl-23611	618	1	n	n	ADV
crl-23611	618	2	sf	sf	INTJ
crl-23611	618	3	er	er	INTJ
crl-23611	618	4	y	y	NOUN
crl-23611	618	5	o	o	X
crl-23611	618	6	u	u	NOUN
crl-23611	618	7	to	to	ADP
crl-23611	618	8	a	a	DET
crl-23611	618	9	n	n	NOUN
crl-23611	618	10	o	o	NOUN
crl-23611	618	11	th	th	INTJ
crl-23611	618	12	er	er	INTJ
crl-23611	618	13	lib	lib	PROPN
crl-23611	618	14	ra	ra	PROPN
crl-23611	618	15	ri	ri	PROPN
crl-23611	619	1	an	an	DET
crl-23611	619	2	,	,	PUNCT
crl-23611	619	3	t	t	PROPN
crl-23611	619	4	h	h	NOUN
crl-23611	619	5	o	o	NOUN
crl-23611	619	6	u	u	NOUN
crl-23611	619	7	g	g	PROPN
crl-23611	619	8	h	h	NOUN
crl-23611	619	9	,	,	PUNCT
crl-23611	619	10	w	w	NOUN
crl-23611	619	11	h	h	NOUN
crl-23611	620	1	o	o	NOUN
crl-23611	620	2	c	c	NOUN
crl-23611	620	3	an	an	DET
crl-23611	620	4	h	h	NOUN
crl-23611	621	1	el	el	PROPN
crl-23611	621	2	p	p	PROPN
crl-23611	621	3	y	y	PROPN
crl-23611	621	4	o	o	X
crl-23611	621	5	u	u	X
crl-23611	621	6	fu	fu	PROPN
crl-23611	621	7	rt	rt	PROPN
crl-23611	621	8	h	h	NOUN
crl-23611	622	1	er	er	INTJ
crl-23611	622	2	u	u	X
crl-23611	622	3	se	se	X
crl-23611	622	4	r	r	X
crl-23611	622	5	:	:	PUNCT
crl-23611	622	6	t	t	PROPN
crl-23611	622	7	h	h	NOUN
crl-23611	622	8	at	at	ADP
crl-23611	622	9	’s	’s	ADV
crl-23611	622	10	aw	aw	INTJ
crl-23611	622	11	es	es	X
crl-23611	622	12	o	o	NOUN
crl-23611	622	13	m	m	VERB
crl-23611	622	14	e	e	NOUN
crl-23611	622	15	;	;	PUNCT
crl-23611	622	16	t	t	PROPN
crl-23611	622	17	h	h	NOUN
crl-23611	622	18	an	an	DET
crl-23611	622	19	k	k	X
crl-23611	622	20	yo	yo	PROPN
crl-23611	622	21	u	u	PROPN
crl-23611	622	22	!	!	PUNCT
crl-23611	623	1	o	o	X
crl-23611	624	1	p	p	X
crl-23611	624	2	er	er	INTJ
crl-23611	624	3	at	at	ADP
crl-23611	624	4	o	o	PROPN
crl-23611	624	5	r1	r1	PROPN
crl-23611	624	6	:	:	PUNCT
crl-23611	624	7	o	o	X
crl-23611	624	8	k	k	X
crl-23611	624	9	,	,	PUNCT
crl-23611	624	10	i	i	PRON
crl-23611	624	11	’	'	PUNCT
crl-23611	624	12	ll	ll	AUX
crl-23611	624	13	tr	tr	VERB
crl-23611	624	14	an	an	DET
crl-23611	624	15	sf	sf	INTJ
crl-23611	625	1	er	er	INTJ
crl-23611	625	2	y	y	NOUN
crl-23611	625	3	o	o	X
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crl-23611	625	7	r	r	NOUN
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crl-23611	627	21	:	:	PUNCT
crl-23611	627	22	o	o	X
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crl-23611	629	22	.	.	PUNCT
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crl-23611	630	4	:	:	PUNCT
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crl-23611	631	5	[	[	PUNCT
crl-23611	631	6	o	o	X
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crl-23611	633	1	d	d	X
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crl-23611	635	6	o	o	NOUN
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crl-23611	635	23	o	o	NOUN
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crl-23611	635	31	h	h	NOUN
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crl-23611	635	36	t	t	NOUN
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crl-23611	635	48	ta	ta	X
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crl-23611	636	22	.	.	PUNCT
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crl-23611	638	6	:	:	PUNCT
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crl-23611	657	46	’s	’s	PART
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crl-23611	658	18	s	s	AUX
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crl-23611	658	22	s	s	NOUN
crl-23611	658	23	h	h	NOUN
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crl-23611	658	25	w	w	NOUN
crl-23611	658	26	a	a	DET
crl-23611	658	27	re	re	NOUN
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crl-23611	658	30	,	,	PUNCT
crl-23611	658	31	t	t	PROPN
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crl-23611	658	36	a	a	DET
crl-23611	658	37	b	b	NOUN
crl-23611	658	38	o	o	X
crl-23611	658	39	u	u	NOUN
crl-23611	658	40	t	t	X
crl-23611	658	41	th	th	X
crl-23611	658	42	e	e	X
crl-23611	658	43	w	w	PROPN
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crl-23611	658	46	er	er	INTJ
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crl-23611	658	48	,	,	PUNCT
crl-23611	658	49	ex	ex	X
crl-23611	658	50	h	h	NOUN
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crl-23611	658	53	in	in	ADP
crl-23611	658	54	g	g	PROPN
crl-23611	658	55	k	k	PROPN
crl-23611	658	56	in	in	ADP
crl-23611	658	57	d	d	PROPN
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crl-23611	659	1	(	(	PUNCT
crl-23611	659	2	e	e	NOUN
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crl-23611	659	8	:	:	PUNCT
crl-23611	659	9	sy	sy	ADP
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crl-23611	659	13	h	h	NOUN
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crl-23611	659	16	g	g	PROPN
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crl-23611	660	1	h	h	NOUN
crl-23611	660	2	p	p	X
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crl-23611	660	7	s	s	PROPN
crl-23611	660	8	,	,	PUNCT
crl-23611	660	9	ac	ac	PROPN
crl-23611	661	1	kn	kn	PROPN
crl-23611	662	1	o	o	PROPN
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crl-23611	663	1	d	d	X
crl-23611	663	2	g	g	NOUN
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crl-23611	663	4	g	g	PROPN
crl-23611	664	1	d	d	X
crl-23611	664	2	iffi	iffi	PROPN
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crl-23611	664	4	lt	lt	PRON
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crl-23611	664	6	s	s	PART
crl-23611	664	7	)	)	PUNCT
crl-23611	664	8	,	,	PUNCT
crl-23611	664	9	sh	sh	INTJ
crl-23611	664	10	o	o	X
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crl-23611	664	12	in	in	ADP
crl-23611	664	13	g	g	PROPN
crl-23611	664	14	s	s	PART
crl-23611	664	15	u	u	NOUN
crl-23611	664	16	p	p	NOUN
crl-23611	664	17	p	p	X
crl-23611	664	18	o	o	X
crl-23611	664	19	rt	rt	PROPN
crl-23611	664	20	(	(	PUNCT
crl-23611	664	21	e	e	NOUN
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crl-23611	664	24	u	u	NOUN
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crl-23611	664	27	in	in	ADP
crl-23611	664	28	g	g	PROPN
crl-23611	664	29	u	u	PROPN
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crl-23611	664	32	)	)	PUNCT
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crl-23611	664	34	a	a	DET
crl-23611	664	35	n	n	NOUN
crl-23611	664	36	d	d	X
crl-23611	664	37	o	o	X
crl-23611	664	38	ff	ff	INTJ
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crl-23611	664	40	in	in	ADP
crl-23611	664	41	g	g	PROPN
crl-23611	664	42	t	t	NOUN
crl-23611	664	43	h	h	NOUN
crl-23611	664	44	e	e	X
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crl-23611	664	47	r	r	PROPN
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crl-23611	664	49	n	n	PROPN
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crl-23611	664	51	ra	ra	PROPN
crl-23611	664	52	tu	tu	PROPN
crl-23611	664	53	la	la	ADV
crl-23611	664	54	ti	ti	PROPN
crl-23611	664	55	o	o	PROPN
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crl-23611	664	62	p	p	X
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crl-23611	664	71	a	a	DET
crl-23611	664	72	n	n	NOUN
crl-23611	664	73	d	d	X
crl-23611	664	74	e	e	NOUN
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crl-23611	664	77	at	at	ADP
crl-23611	664	78	h	h	PROPN
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crl-23611	665	1	p	p	X
crl-23611	665	2	er	er	INTJ
crl-23611	665	3	at	at	ADP
crl-23611	665	4	o	o	NOUN
crl-23611	665	5	r	r	NOUN
crl-23611	665	6	:	:	PUNCT
crl-23611	665	7	t	t	PROPN
crl-23611	665	8	h	h	NOUN
crl-23611	665	9	at	at	ADP
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crl-23611	665	17	in	in	ADP
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crl-23611	665	21	in	in	ADP
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crl-23611	665	25	es	es	X
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crl-23611	665	29	!	!	PUNCT
crl-23611	666	1	w	w	PROPN
crl-23611	666	2	h	h	NOUN
crl-23611	667	1	ic	ic	INTJ
crl-23611	668	1	h	h	NOUN
crl-23611	669	1	c	c	NOUN
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crl-23611	669	5	e	e	NOUN
crl-23611	669	6	o	o	NOUN
crl-23611	669	7	r	r	X
crl-23611	669	8	d	d	X
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crl-23611	669	16	h	h	NOUN
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crl-23611	669	20	?	?	PUNCT
crl-23611	670	1	i	i	PRON
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crl-23611	671	5	h	h	NOUN
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crl-23611	673	1	:	:	PUNCT
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crl-23611	674	1	—	—	PUNCT
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crl-23611	675	5	:	:	PUNCT
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crl-23611	675	13	’s	’s	PUNCT
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crl-23611	675	23	h	h	NOUN
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crl-23611	676	40	o	o	X
crl-23611	677	1	d	d	X
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crl-23611	679	1	o	o	X
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crl-23611	683	5	h	h	NOUN
crl-23611	683	6	h	h	NOUN
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crl-23611	686	1	h	h	VERB
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crl-23611	689	8	c	c	NOUN
crl-23611	690	1	o	o	X
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crl-23611	693	26	u	u	X
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crl-23611	693	40	cl	cl	NOUN
crl-23611	693	41	u	u	NOUN
crl-23611	693	42	d	d	NOUN
crl-23611	693	43	in	in	ADP
crl-23611	693	44	g	g	PROPN
crl-23611	693	45	:	:	PUNCT
crl-23611	693	46	•	•	X
crl-23611	693	47	se	se	X
crl-23611	693	48	nt	not	PART
crl-23611	693	49	en	en	PROPN
crl-23611	693	50	ce	ce	PROPN
crl-23611	693	51	fr	fr	PROPN
crl-23611	693	52	ag	ag	PROPN
crl-23611	693	53	m	m	PROPN
crl-23611	693	54	en	en	ADP
crl-23611	693	55	ts	ts	ADP
crl-23611	693	56	•	•	ADV
crl-23611	693	57	em	em	PRON
crl-23611	693	58	oj	oj	VERB
crl-23611	693	59	is	be	AUX
crl-23611	693	60	•	•	ADP
crl-23611	693	61	c	c	NOUN
crl-23611	693	62	on	on	ADP
crl-23611	693	63	tr	tr	VERB
crl-23611	693	64	ac	ac	PROPN
crl-23611	693	65	ti	ti	NOUN
crl-23611	693	66	on	on	ADP
crl-23611	693	67	s	s	PRON
crl-23611	693	68	•	•	NUM
crl-23611	693	69	a	a	DET
crl-23611	693	70	b	b	PROPN
crl-23611	693	71	b	b	X
crl-23611	693	72	re	re	X
crl-23611	693	73	vi	vi	PROPN
crl-23611	693	74	at	at	ADP
crl-23611	693	75	io	io	PROPN
crl-23611	693	76	ns	ns	NUM
crl-23611	693	77	•	•	PROPN
crl-23611	693	78	la	la	INTJ
crl-23611	694	1	ck	ck	ADJ
crl-23611	695	1	o	o	NOUN
crl-23611	695	2	f	f	PROPN
crl-23611	696	1	p	p	PROPN
crl-23611	696	2	un	un	PROPN
crl-23611	696	3	ct	ct	PROPN
crl-23611	696	4	ua	ua	PROPN
crl-23611	696	5	ti	ti	PROPN
crl-23611	696	6	on	on	ADP
crl-23611	696	7	•	•	NOUN
crl-23611	696	8	la	la	INTJ
crl-23611	697	1	ck	ck	INTJ
crl-23611	697	2	o	o	X
crl-23611	697	3	f	f	X
crl-23611	698	1	c	c	NOUN
crl-23611	698	2	ap	ap	PROPN
crl-23611	698	3	it	it	PRON
crl-23611	699	1	al	al	INTJ
crl-23611	699	2	iz	iz	INTJ
crl-23611	699	3	at	at	ADP
crl-23611	699	4	io	io	PROPN
crl-23611	699	5	n	n	ADV
crl-23611	699	6	•	•	ADV
crl-23611	700	1	“	"	PUNCT
crl-23611	700	2	p	p	NOUN
crl-23611	700	3	ro	ro	NOUN
crl-23611	701	1	so	so	ADV
crl-23611	702	1	d	d	PROPN
crl-23611	702	2	ic	ic	PROPN
crl-23611	702	3	fe	fe	INTJ
crl-23611	702	4	at	at	ADP
crl-23611	702	5	ur	ur	NOUN
crl-23611	702	6	es	es	PROPN
crl-23611	702	7	”	"	PUNCT
crl-23611	702	8	l	l	NOUN
crl-23611	702	9	ik	ik	PROPN
crl-23611	702	10	e	e	PROPN
crl-23611	702	11	el	el	PROPN
crl-23611	702	12	lip	lip	PROPN
crl-23611	702	13	si	si	PROPN
crl-23611	702	14	s	s	VERB
crl-23611	702	15	fo	fo	INTJ
crl-23611	702	16	r	r	NOUN
crl-23611	702	17	p	p	NOUN
crl-23611	702	18	as	as	ADP
crl-23611	702	19	sa	sa	PROPN
crl-23611	702	20	g	g	PROPN
crl-23611	702	21	e	e	PROPN
crl-23611	702	22	of	of	ADP
crl-23611	702	23	ti	ti	PROPN
crl-23611	702	24	m	m	NOUN
crl-23611	702	25	e	e	NOUN
crl-23611	702	26	•	•	NOUN
crl-23611	702	27	re	re	VERB
crl-23611	702	28	ac	ac	NOUN
crl-23611	702	29	ti	ti	PROPN
crl-23611	702	30	on	on	ADP
crl-23611	702	31	s	s	PROPN
crl-23611	702	32	(	(	PUNCT
crl-23611	702	33	li	li	PROPN
crl-23611	702	34	ke	ke	PROPN
crl-23611	702	35	“	"	PUNCT
crl-23611	702	36	l	l	NOUN
crl-23611	702	37	ol	ol	ADJ
crl-23611	702	38	”	"	PUNCT
crl-23611	702	39	)	)	PUNCT
crl-23611	702	40	•	•	ADP
crl-23611	703	1	m	m	VERB
crl-23611	703	2	ul	ul	INTJ
crl-23611	703	3	ti	ti	X
crl-23611	704	1	p	p	PROPN
crl-23611	704	2	le	le	PROPN
crl-23611	704	3	p	p	PROPN
crl-23611	704	4	un	un	PROPN
crl-23611	704	5	ct	ct	PROPN
crl-23611	704	6	ua	ua	PROPN
crl-23611	704	7	ti	ti	PROPN
crl-23611	704	8	on	on	ADP
crl-23611	704	9	fo	fo	INTJ
crl-23611	704	10	r	r	NOUN
crl-23611	704	11	e	e	NOUN
crl-23611	704	12	m	m	NOUN
crl-23611	704	13	p	p	X
crl-23611	704	14	ha	ha	INTJ
crl-23611	704	15	si	si	PROPN
crl-23611	704	16	s	s	PROPN
crl-23611	704	17	(	(	PUNCT
crl-23611	704	18	s	s	PROPN
crl-23611	704	19	uc	uc	PROPN
crl-23611	704	20	h	h	PROPN
crl-23611	704	21	as	as	ADP
crl-23611	704	22	m	m	PROPN
crl-23611	704	23	or	or	CCONJ
crl-23611	704	24	e	e	X
crl-23611	704	25	th	th	X
crl-23611	704	26	an	an	DET
crl-23611	704	27	q	q	X
crl-23611	704	28	ue	ue	PROPN
crl-23611	704	29	st	st	PROPN
crl-23611	704	30	io	io	PROPN
crl-23611	704	31	n	n	PROPN
crl-23611	704	32	m	m	PROPN
crl-23611	704	33	ar	ar	PROPN
crl-23611	704	34	k	k	PROPN
crl-23611	704	35	at	at	ADP
crl-23611	704	36	th	th	X
crl-23611	704	37	e	e	X
crl-23611	704	38	en	en	X
crl-23611	704	39	d	d	X
crl-23611	704	40	o	o	X
crl-23611	704	41	f	f	X
crl-23611	704	42	a	a	DET
crl-23611	704	43	q	q	X
crl-23611	704	44	ue	ue	PROPN
crl-23611	704	45	st	st	PROPN
crl-23611	704	46	io	io	PROPN
crl-23611	704	47	n	n	PROPN
crl-23611	704	48	or	or	CCONJ
crl-23611	704	49	ex	ex	PRON
crl-23611	704	50	cl	cl	NOUN
crl-23611	704	51	am	be	AUX
crl-23611	704	52	at	at	ADP
crl-23611	704	53	io	io	PROPN
crl-23611	705	1	n	n	DET
crl-23611	705	2	p	p	NOUN
crl-23611	705	3	oi	oi	INTJ
crl-23611	705	4	nt	not	PART
crl-23611	705	5	a	a	DET
crl-23611	705	6	t	t	NOUN
crl-23611	705	7	t	t	NOUN
crl-23611	706	1	he	he	PRON
crl-23611	706	2	e	e	PROPN
crl-23611	706	3	nd	nd	ADV
crl-23611	706	4	o	o	X
crl-23611	706	5	f	f	PROPN
crl-23611	707	1	a	a	DET
crl-23611	707	2	st	st	PROPN
crl-23611	707	3	at	at	ADP
crl-23611	707	4	em	em	PRON
crl-23611	707	5	en	en	PROPN
crl-23611	707	6	t	t	PROPN
crl-23611	707	7	)	)	PUNCT
crl-23611	708	1	o	o	NOUN
crl-23611	709	1	p	p	X
crl-23611	709	2	er	er	INTJ
crl-23611	709	3	at	at	ADP
crl-23611	709	4	o	o	NOUN
crl-23611	710	1	r	r	NOUN
crl-23611	710	2	:	:	PUNCT
crl-23611	710	3	o	o	X
crl-23611	710	4	ka	ka	PROPN
crl-23611	710	5	y.	y.	PROPN
crl-23611	710	6	n	n	PROPN
crl-23611	710	7	o	o	PROPN
crl-23611	710	8	w	w	X
crl-23611	710	9	o	o	X
crl-23611	710	10	rr	rr	NOUN
crl-23611	710	11	ie	ie	PROPN
crl-23611	710	12	s.	s.	PROPN
crl-23611	710	13	t	t	PROPN
crl-23611	710	14	ec	ec	PROPN
crl-23611	710	15	h	h	PROPN
crl-23611	710	16	n	n	ADV
crl-23611	710	17	o	o	NOUN
crl-23611	710	18	lo	lo	NOUN
crl-23611	710	19	g	g	PROPN
crl-23611	710	20	y	y	PROPN
crl-23611	710	21	tr	tr	NOUN
crl-23611	710	22	o	o	PROPN
crl-23611	710	23	u	u	PROPN
crl-23611	710	24	b	b	PROPN
crl-23611	710	25	le	le	X
crl-23611	710	26	s	s	PROPN
crl-23611	710	27	ag	ag	PROPN
crl-23611	710	28	ai	ai	VERB
crl-23611	710	29	n	n	ADV
crl-23611	710	30	:)	:)	INTJ
crl-23611	710	31	—	—	PUNCT
crl-23611	711	1	o	o	X
crl-23611	711	2	p	p	X
crl-23611	712	1	er	er	INTJ
crl-23611	712	2	at	at	ADP
crl-23611	712	3	o	o	NOUN
crl-23611	712	4	r	r	NOUN
crl-23611	712	5	:	:	PUNCT
crl-23611	712	6	a	a	DET
crl-23611	712	7	aa	aa	NOUN
crl-23611	712	8	aa	aa	NOUN
crl-23611	713	1	n	n	PROPN
crl-23611	713	2	d	d	NOUN
crl-23611	713	3	it	it	PRON
crl-23611	713	4	w	w	PROPN
crl-23611	713	5	o	o	NOUN
crl-23611	713	6	n	n	CCONJ
crl-23611	713	7	’	'	PUNCT
crl-23611	713	8	t	t	PROPN
crl-23611	713	9	b	b	PROPN
crl-23611	713	10	ec	ec	PROPN
crl-23611	713	11	au	au	PROPN
crl-23611	713	12	se	se	PROPN
crl-23611	713	13	w	w	PROPN
crl-23611	713	14	e	e	PROPN
crl-23611	713	15	o	o	PROPN
crl-23611	713	16	n	n	X
crl-23611	713	17	ly	ly	ADP
crl-23611	713	18	h	h	NOUN
crl-23611	713	19	av	av	NOUN
crl-23611	713	20	e	e	X
crl-23611	713	21	th	th	X
crl-23611	713	22	e	e	PROPN
crl-23611	713	23	d	d	X
crl-23611	713	24	ig	ig	PROPN
crl-23611	713	25	it	it	PRON
crl-23611	714	1	al	al	PROPN
crl-23611	714	2	c	c	NOUN
crl-23611	714	3	o	o	PROPN
crl-23611	715	1	n	n	X
crl-23611	715	2	te	te	INTJ
crl-23611	715	3	n	n	X
crl-23611	715	4	t	t	NOUN
crl-23611	716	1	fo	fo	INTJ
crl-23611	716	2	r	r	NOUN
crl-23611	716	3	t	t	NOUN
crl-23611	716	4	h	h	NOUN
crl-23611	716	5	is	be	AUX
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crl-23611	716	7	u	u	PROPN
crl-23611	716	8	rn	rn	PROPN
crl-23611	716	9	al	al	PROPN
crl-23611	717	1	fr	fr	PROPN
crl-23611	718	1	o	o	PROPN
crl-23611	718	2	m	m	VERB
crl-23611	718	3	19	19	NUM
crl-23611	718	4	65	65	NUM
crl-23611	718	5	–	–	SYM
crl-23611	718	6	1	1	NUM
crl-23611	718	7	98	98	NUM
crl-23611	718	8	4	4	NUM
crl-23611	718	9	p	p	NOUN
crl-23611	718	10	at	at	ADP
crl-23611	718	11	ro	ro	PROPN
crl-23611	718	12	n	n	PROPN
crl-23611	718	13	:	:	PUNCT
crl-23611	718	14	:	:	PUNCT
crl-23611	718	15	’	'	PUNCT
crl-23611	718	16	(	(	PUNCT
crl-23611	718	17	o	o	X
crl-23611	718	18	p	p	X
crl-23611	718	19	er	er	INTJ
crl-23611	718	20	at	at	ADP
crl-23611	718	21	o	o	NOUN
crl-23611	718	22	r	r	NOUN
crl-23611	718	23	:	:	PUNCT
crl-23611	718	24	y	y	PROPN
crl-23611	718	25	u	u	NOUN
crl-23611	718	26	p	p	PROPN
crl-23611	718	27	,	,	PUNCT
crl-23611	718	28	t	t	PROPN
crl-23611	718	29	h	h	NOUN
crl-23611	718	30	at	at	ADP
crl-23611	718	31	s	s	X
crl-23611	718	32	u	u	NOUN
crl-23611	718	33	ck	ck	PROPN
crl-23611	718	34	s.	s.	PROPN
crl-23611	718	35	b	b	PROPN
crl-23611	718	36	u	u	PROPN
crl-23611	718	37	t	t	X
crl-23611	718	38	th	th	X
crl-23611	718	39	at	at	ADP
crl-23611	718	40	’s	’s	PUNCT
crl-23611	718	41	h	h	NOUN
crl-23611	718	42	o	o	INTJ
crl-23611	719	1	w	w	NOUN
crl-23611	719	2	y	y	NOUN
crl-23611	719	3	o	o	X
crl-23611	719	4	u	u	NOUN
crl-23611	719	5	ca	ca	NOUN
crl-23611	719	6	n	n	ADV
crl-23611	719	7	g	g	PROPN
crl-23611	719	8	et	et	NOUN
crl-23611	719	9	a	a	DET
crl-23611	719	10	ro	ro	X
crl-23611	719	11	u	u	PROPN
crl-23611	719	12	n	n	PROPN
crl-23611	719	13	d	d	NOUN
crl-23611	719	14	t	t	NOUN
crl-23611	719	15	h	h	NOUN
crl-23611	719	16	e	e	X
crl-23611	719	17	te	te	PROPN
crl-23611	719	18	ch	ch	PROPN
crl-23611	719	19	n	n	PROPN
crl-23611	719	20	ic	ic	PROPN
crl-23611	719	21	al	al	PROPN
crl-23611	719	22	p	p	PROPN
crl-23611	719	23	ro	ro	PROPN
crl-23611	719	24	b	b	PROPN
crl-23611	719	25	le	le	X
crl-23611	719	26	m	m	PROPN
crl-23611	719	27	t	t	NOUN
crl-23611	719	28	h	h	NOUN
crl-23611	719	29	at	at	ADP
crl-23611	719	30	’s	’s	PUNCT
crl-23611	719	31	h	h	NOUN
crl-23611	719	32	ap	ap	PROPN
crl-23611	719	33	p	p	X
crl-23611	719	34	en	en	ADV
crl-23611	719	35	in	in	ADP
crl-23611	719	36	g	g	PROPN
crl-23611	719	37	r	r	NOUN
crl-23611	719	38	ig	ig	PROPN
crl-23611	719	39	h	h	NOUN
crl-23611	719	40	t	t	PROPN
crl-23611	719	41	n	n	INTJ
crl-23611	719	42	o	o	NOUN
crl-23611	719	43	w	w	NOUN
crl-23611	719	44	.	.	PUNCT
crl-23611	720	1	p	p	X
crl-23611	720	2	ro	ro	X
crl-23611	720	3	q	q	PROPN
crl-23611	720	4	u	u	PROPN
crl-23611	720	5	es	es	X
crl-23611	720	6	t	t	PROPN
crl-23611	720	7	st	st	PROPN
crl-23611	720	8	ill	ill	PROPN
crl-23611	721	1	w	w	PROPN
crl-23611	721	2	o	o	X
crl-23611	721	3	u	u	NOUN
crl-23611	721	4	ld	ld	PROPN
crl-23611	721	5	n	n	CCONJ
crl-23611	721	6	’	'	PUNCT
crl-23611	721	7	t	t	PROPN
crl-23611	721	8	h	h	NOUN
crl-23611	721	9	av	av	PROPN
crl-23611	722	1	e	e	PROPN
crl-23611	722	2	b	b	PROPN
crl-23611	722	3	ee	ee	PROPN
crl-23611	722	4	n	n	PROPN
crl-23611	722	5	a	a	DET
crl-23611	722	6	b	b	X
crl-23611	722	7	le	le	ADP
crl-23611	722	8	to	to	PART
crl-23611	722	9	fi	fi	NOUN
crl-23611	722	10	n	n	CCONJ
crl-23611	722	11	d	d	NOUN
crl-23611	722	12	t	t	PROPN
crl-23611	722	13	h	h	NOUN
crl-23611	722	14	is	be	AUX
crl-23611	722	15	a	a	DET
crl-23611	722	16	rt	rt	PROPN
crl-23611	722	17	ic	ic	INTJ
crl-23611	722	18	le	le	PROPN
crl-23611	722	19	.	.	PUNCT
crl-23611	723	1	i	i	PRON
crl-23611	723	2	f	f	X
crl-23611	724	1	y	y	NOUN
crl-23611	724	2	o	o	X
crl-23611	724	3	u	u	X
crl-23611	724	4	re	re	VERB
crl-23611	724	5	al	al	PROPN
crl-23611	724	6	ly	ly	X
crl-23611	724	7	re	re	VERB
crl-23611	724	8	al	al	PROPN
crl-23611	724	9	ly	ly	PROPN
crl-23611	724	10	n	n	INTJ
crl-23611	724	11	ee	ee	VERB
crl-23611	725	1	d	d	NOUN
crl-23611	725	2	it	it	PRON
crl-23611	725	3	,	,	PUNCT
crl-23611	725	4	y	y	PROPN
crl-23611	725	5	o	o	X
crl-23611	726	1	u	u	X
crl-23611	726	2	c	c	PROPN
crl-23611	726	3	an	an	DET
crl-23611	726	4	re	re	X
crl-23611	726	5	q	q	NOUN
crl-23611	726	6	u	u	NOUN
crl-23611	726	7	es	es	X
crl-23611	726	8	t	t	PROPN
crl-23611	726	9	it	it	PRON
crl-23611	726	10	v	v	ADP
crl-23611	726	11	ia	ia	PROPN
crl-23611	726	12	in	in	ADP
crl-23611	726	13	te	te	PROPN
crl-23611	726	14	rl	rl	PROPN
crl-23611	726	15	ib	ib	PROPN
crl-23611	726	16	ra	ra	PROPN
crl-23611	727	1	ry	ry	INTJ
crl-23611	727	2	lo	lo	PROPN
crl-23611	727	3	an	an	PRON
crl-23611	727	4	.	.	PUNCT
crl-23611	728	1	“	"	PUNCT
crl-23611	728	2	n	n	CCONJ
crl-23611	728	3	o	o	NOUN
crl-23611	728	4	”	"	PUNCT
crl-23611	728	5	o	o	NOUN
crl-23611	728	6	u	u	NOUN
crl-23611	728	7	r	r	PROPN
crl-23611	728	8	p	p	X
crl-23611	728	9	ro	ro	X
crl-23611	728	10	fe	fe	X
crl-23611	728	11	ss	ss	PROPN
crl-23611	728	12	io	io	PROPN
crl-23611	729	1	n	n	PROPN
crl-23611	729	2	al	al	PROPN
crl-23611	729	3	p	p	PROPN
crl-23611	730	1	ra	ra	PROPN
crl-23611	731	1	ct	ct	NUM
crl-23611	731	2	ic	ic	PROPN
crl-23611	731	3	e	e	NOUN
crl-23611	731	4	m	m	PROPN
crl-23611	731	5	ad	ad	NOUN
crl-23611	731	6	e	e	X
crl-23611	731	7	u	u	NOUN
crl-23611	731	8	s	s	PROPN
crl-23611	731	9	cu	cu	PROPN
crl-23611	731	10	ri	ri	NOUN
crl-23611	732	1	o	o	X
crl-23611	732	2	u	u	NOUN
crl-23611	732	3	s	s	VERB
crl-23611	732	4	as	as	ADP
crl-23611	732	5	to	to	ADP
crl-23611	732	6	w	w	PROPN
crl-23611	732	7	h	h	NOUN
crl-23611	732	8	et	et	NOUN
crl-23611	732	9	h	h	NOUN
crl-23611	732	10	er	er	INTJ
crl-23611	732	11	u	u	X
crl-23611	732	12	se	se	X
crl-23611	732	13	rs	rs	PROPN
crl-23611	732	14	w	w	PROPN
crl-23611	732	15	er	er	INTJ
crl-23611	732	16	e	e	X
crl-23611	732	17	o	o	NOUN
crl-23611	732	18	n	n	ADP
crl-23611	732	19	ly	ly	X
crl-23611	732	20	d	d	NOUN
crl-23611	732	21	is	be	AUX
crl-23611	732	22	sa	sa	NOUN
crl-23611	732	23	ti	ti	NOUN
crl-23611	732	24	sfi	sfi	PROPN
crl-23611	732	25	ed	ed	PROPN
crl-23611	732	26	b	b	PROPN
crl-23611	732	27	ec	ec	PROPN
crl-23611	732	28	au	au	PROPN
crl-23611	732	29	se	se	PROPN
crl-23611	732	30	t	t	PROPN
crl-23611	732	31	h	h	PROPN
crl-23611	732	32	ey	ey	PROPN
crl-23611	732	33	co	co	X
crl-23611	732	34	u	u	PROPN
crl-23611	732	35	ld	ld	PROPN
crl-23611	732	36	n	n	CCONJ
crl-23611	732	37	o	o	NOUN
crl-23611	732	38	t	t	X
crl-23611	732	39	co	co	NOUN
crl-23611	732	40	m	m	PROPN
crl-23611	732	41	p	p	X
crl-23611	732	42	le	le	X
crl-23611	732	43	te	te	PROPN
crl-23611	732	44	t	t	PROPN
crl-23611	732	45	h	h	NOUN
crl-23611	733	1	ei	ei	NOUN
crl-23611	733	2	r	r	NOUN
crl-23611	733	3	in	in	ADP
crl-23611	733	4	fo	fo	ADP
crl-23611	733	5	rm	rm	PROPN
crl-23611	733	6	at	at	ADP
crl-23611	733	7	io	io	PROPN
crl-23611	733	8	n	n	PROPN
crl-23611	733	9	n	n	ADV
crl-23611	733	10	ee	ee	PROPN
crl-23611	733	11	d	d	PROPN
crl-23611	733	12	s.	s.	PROPN
crl-23611	733	13	a	a	DET
crl-23611	733	14	t	t	PROPN
crl-23611	734	1	so	so	ADV
crl-23611	734	2	m	m	ADP
crl-23611	734	3	e	e	NOUN
crl-23611	734	4	p	p	X
crl-23611	734	5	o	o	PROPN
crl-23611	734	6	in	in	ADP
crl-23611	734	7	t	t	PROPN
crl-23611	734	8	in	in	ADP
crl-23611	734	9	t	t	PROPN
crl-23611	734	10	h	h	NOUN
crl-23611	734	11	e	e	PROPN
crl-23611	734	12	ch	ch	NOUN
crl-23611	734	13	at	at	ADP
crl-23611	734	14	,	,	PUNCT
crl-23611	734	15	t	t	PROPN
crl-23611	734	16	h	h	NOUN
crl-23611	734	17	e	e	X
crl-23611	734	18	u	u	X
crl-23611	734	19	se	se	PROPN
crl-23611	734	20	r	r	NOUN
crl-23611	734	21	f	f	NOUN
crl-23611	734	22	o	o	X
crl-23611	734	23	u	u	NOUN
crl-23611	735	1	n	n	PROPN
crl-23611	735	2	d	d	NOUN
crl-23611	735	3	o	o	X
crl-23611	735	4	u	u	X
crl-23611	735	5	t	t	X
crl-23611	735	6	th	th	X
crl-23611	735	7	ey	ey	INTJ
crl-23611	735	8	c	c	NOUN
crl-23611	735	9	o	o	X
crl-23611	735	10	u	u	NOUN
crl-23611	735	11	ld	ld	PROPN
crl-23611	735	12	n	n	CCONJ
crl-23611	735	13	o	o	NOUN
crl-23611	735	14	t	t	NOUN
crl-23611	736	1	d	d	X
crl-23611	736	2	o	o	INTJ
crl-23611	737	1	so	so	ADV
crl-23611	737	2	m	m	VERB
crl-23611	737	3	et	et	NOUN
crl-23611	737	4	h	h	NOUN
crl-23611	737	5	in	in	ADP
crl-23611	737	6	g	g	PROPN
crl-23611	737	7	t	t	PROPN
crl-23611	737	8	h	h	NOUN
crl-23611	738	1	ey	ey	INTJ
crl-23611	738	2	w	w	NOUN
crl-23611	738	3	an	an	DET
crl-23611	738	4	te	te	PROPN
crl-23611	738	5	d	d	PROPN
crl-23611	738	6	d	d	X
crl-23611	738	7	u	u	X
crl-23611	738	8	e	e	NOUN
crl-23611	738	9	to	to	ADP
crl-23611	738	10	te	te	PROPN
crl-23611	738	11	ch	ch	PROPN
crl-23611	738	12	n	n	PROPN
crl-23611	738	13	ic	ic	PROPN
crl-23611	738	14	al	al	PROPN
crl-23611	738	15	,	,	PUNCT
crl-23611	738	16	p	p	X
crl-23611	738	17	o	o	PROPN
crl-23611	738	18	lic	lic	PROPN
crl-23611	738	19	y	y	PROPN
crl-23611	738	20	,	,	PUNCT
crl-23611	738	21	li	li	PROPN
crl-23611	738	22	b	b	PROPN
crl-23611	738	23	ra	ra	PROPN
crl-23611	739	1	ry	ry	NOUN
crl-23611	739	2	c	c	NOUN
crl-23611	739	3	o	o	X
crl-23611	739	4	lle	lle	PROPN
crl-23611	739	5	ct	ct	PROPN
crl-23611	739	6	io	io	PROPN
crl-23611	739	7	n	n	PROPN
crl-23611	739	8	,	,	PUNCT
crl-23611	739	9	o	o	X
crl-23611	739	10	r	r	NOUN
crl-23611	739	11	a	a	PROPN
crl-23611	739	12	n	n	NOUN
crl-23611	739	13	y	y	PROPN
crl-23611	739	14	o	o	X
crl-23611	739	15	th	th	X
crl-23611	739	16	er	er	INTJ
crl-23611	739	17	re	re	PUNCT
crl-23611	739	18	as	as	ADP
crl-23611	739	19	o	o	PROPN
crl-23611	739	20	n	n	NOUN
crl-23611	739	21	.	.	PUNCT
crl-23611	740	1	t	t	NOUN
crl-23611	740	2	h	h	NOUN
crl-23611	741	1	e	e	X
crl-23611	741	2	o	o	NOUN
crl-23611	741	3	p	p	X
crl-23611	742	1	er	er	INTJ
crl-23611	742	2	at	at	ADP
crl-23611	742	3	o	o	NOUN
crl-23611	743	1	r	r	NOUN
crl-23611	743	2	d	d	X
crl-23611	743	3	i	i	PROPN
crl-23611	743	4	d	d	PROPN
crl-23611	743	5	n	n	PROPN
crl-23611	743	6	o	o	NOUN
crl-23611	743	7	t	t	NOUN
crl-23611	743	8	ac	ac	PROPN
crl-23611	743	9	tu	tu	PROPN
crl-23611	743	10	al	al	PROPN
crl-23611	743	11	ly	ly	PROPN
crl-23611	743	12	h	h	NOUN
crl-23611	743	13	av	av	PROPN
crl-23611	743	14	e	e	NOUN
crl-23611	743	15	to	to	ADP
crl-23611	743	16	s	s	PROPN
crl-23611	743	17	ay	ay	NOUN
crl-23611	743	18	t	t	NOUN
crl-23611	743	19	h	h	NOUN
crl-23611	744	1	e	e	PROPN
crl-23611	744	2	w	w	PROPN
crl-23611	744	3	o	o	PROPN
crl-23611	744	4	rd	rd	PROPN
crl-23611	744	5	“	"	PUNCT
crl-23611	744	6	n	n	CCONJ
crl-23611	744	7	o.	o.	NOUN
crl-23611	744	8	”	"	PUNCT
crl-23611	745	1	o	o	PROPN
crl-23611	746	1	p	p	X
crl-23611	747	1	er	er	INTJ
crl-23611	747	2	at	at	ADP
crl-23611	747	3	o	o	NOUN
crl-23611	748	1	r	r	NOUN
crl-23611	748	2	:	:	PUNCT
crl-23611	748	3	o	o	X
crl-23611	748	4	ka	ka	PROPN
crl-23611	748	5	y.	y.	PROPN
crl-23611	748	6	i	i	PRON
crl-23611	748	7	’	'	PUNCT
crl-23611	748	8	m	m	VERB
crl-23611	748	9	a	a	DET
crl-23611	748	10	fr	fr	NOUN
crl-23611	748	11	ai	ai	VERB
crl-23611	748	12	d	d	NOUN
crl-23611	748	13	i	i	PRON
crl-23611	748	14	d	d	PROPN
crl-23611	748	15	o	o	NOUN
crl-23611	748	16	n	n	CCONJ
crl-23611	748	17	’	'	PUNCT
crl-23611	748	18	t	t	NOUN
crl-23611	748	19	th	th	X
crl-23611	748	20	in	in	ADP
crl-23611	748	21	k	k	PROPN
crl-23611	748	22	th	th	INTJ
crl-23611	748	23	er	er	INTJ
crl-23611	748	24	e	e	PROPN
crl-23611	748	25	is	be	AUX
crl-23611	748	26	an	an	DET
crl-23611	748	27	yt	yt	NOUN
crl-23611	748	28	h	h	NOUN
crl-23611	748	29	in	in	ADP
crl-23611	748	30	g	g	PROPN
crl-23611	749	1	i	i	PRON
crl-23611	749	2	ca	can	AUX
crl-23611	749	3	n	n	PROPN
crl-23611	749	4	d	d	X
crl-23611	749	5	o	o	X
crl-23611	749	6	to	to	ADP
crl-23611	749	7	h	h	PROPN
crl-23611	750	1	el	el	PROPN
crl-23611	750	2	p	p	PROPN
crl-23611	751	1	w	w	INTJ
crl-23611	751	2	it	it	PRON
crl-23611	752	1	h	h	NOUN
crl-23611	752	2	t	t	NOUN
crl-23611	752	3	h	h	NOUN
crl-23611	752	4	is	be	AUX
crl-23611	752	5	.	.	PUNCT
crl-23611	753	1	i	i	PRON
crl-23611	753	2	d	d	NOUN
crl-23611	753	3	o	o	NOUN
crl-23611	753	4	n	n	CCONJ
crl-23611	753	5	’	'	PUNCT
crl-23611	753	6	t	t	PROPN
crl-23611	753	7	h	h	NOUN
crl-23611	753	8	av	av	PROPN
crl-23611	753	9	e	e	PROPN
crl-23611	753	10	ac	ac	PROPN
crl-23611	753	11	ce	ce	PROPN
crl-23611	753	12	ss	ss	PROPN
crl-23611	753	13	to	to	ADP
crl-23611	753	14	t	t	PROPN
crl-23611	753	15	h	h	NOUN
crl-23611	754	1	e	e	PROPN
crl-23611	754	2	b	b	PROPN
crl-23611	754	3	ac	ac	PROPN
crl-23611	754	4	k	k	PROPN
crl-23611	754	5	en	en	PROPN
crl-23611	754	6	d	d	X
crl-23611	754	7	to	to	ADP
crl-23611	754	8	b	b	PROPN
crl-23611	754	9	e	e	ADP
crl-23611	754	10	ab	ab	X
crl-23611	754	11	le	le	PROPN
crl-23611	754	12	to	to	ADP
crl-23611	754	13	s	s	PROPN
crl-23611	754	14	ee	ee	PROPN
crl-23611	754	15	w	w	PROPN
crl-23611	754	16	h	h	PROPN
crl-23611	755	1	y	y	PROPN
crl-23611	756	1	it	it	PRON
crl-23611	756	2	is	be	AUX
crl-23611	756	3	m	m	VERB
crl-23611	756	4	is	be	AUX
crl-23611	756	5	si	si	X
crl-23611	756	6	n	n	PRON
crl-23611	756	7	g	g	PROPN
crl-23611	756	8	.	.	PUNCT
crl-23611	757	1	—	—	PUNCT
crl-23611	758	1	o	o	X
crl-23611	758	2	p	p	X
crl-23611	759	1	er	er	INTJ
crl-23611	759	2	at	at	ADP
crl-23611	759	3	o	o	NOUN
crl-23611	759	4	r	r	NOUN
crl-23611	759	5	:	:	PUNCT
crl-23611	759	6	t	t	NOUN
crl-23611	759	7	h	h	NOUN
crl-23611	759	8	e	e	PROPN
crl-23611	759	9	b	b	X
crl-23611	759	10	ad	ad	NOUN
crl-23611	760	1	n	n	NOUN
crl-23611	761	1	ew	ew	NOUN
crl-23611	761	2	s	s	X
crl-23611	761	3	is	be	AUX
crl-23611	761	4	w	w	NOUN
crl-23611	761	5	e	e	PROPN
crl-23611	761	6	d	d	X
crl-23611	761	7	o	o	NOUN
crl-23611	761	8	n	n	CCONJ
crl-23611	761	9	’	'	PUNCT
crl-23611	761	10	t	t	NOUN
crl-23611	761	11	h	h	NOUN
crl-23611	761	12	av	av	PROPN
crl-23611	761	13	e	e	X
crl-23611	761	14	th	th	X
crl-23611	761	15	is	be	AUX
crl-23611	761	16	ar	ar	NOUN
crl-23611	761	17	ti	ti	NOUN
crl-23611	761	18	cl	cl	NOUN
crl-23611	761	19	e	e	NOUN
crl-23611	761	20	o	o	NOUN
crl-23611	761	21	n	n	CCONJ
crl-23611	761	22	lin	lin	PROPN
crl-23611	761	23	e	e	PROPN
crl-23611	761	24	—	—	PUNCT
crl-23611	761	25	ev	ev	ADP
crl-23611	761	26	en	en	PROPN
crl-23611	761	27	t	t	PROPN
crl-23611	761	28	h	h	NOUN
crl-23611	762	1	o	o	NOUN
crl-23611	762	2	u	u	NOUN
crl-23611	762	3	g	g	PROPN
crl-23611	762	4	h	h	NOUN
crl-23611	762	5	w	w	PROPN
crl-23611	763	1	e	e	PROPN
crl-23611	764	1	d	d	X
crl-23611	764	2	o	o	X
crl-23611	764	3	h	h	NOUN
crl-23611	765	1	av	av	PROPN
crl-23611	766	1	e	e	NOUN
crl-23611	766	2	m	m	VERB
crl-23611	766	3	o	o	X
crl-23611	766	4	re	re	X
crl-23611	766	5	re	re	X
crl-23611	766	6	ce	ce	PROPN
crl-23611	766	7	n	n	PROPN
crl-23611	766	8	t	t	NOUN
crl-23611	766	9	o	o	X
crl-23611	767	1	n	n	CCONJ
crl-23611	767	2	lin	lin	PROPN
crl-23611	767	3	e	e	PROPN
crl-23611	767	4	vo	vo	X
crl-23611	768	1	lu	lu	PROPN
crl-23611	768	2	m	m	VERB
crl-23611	768	3	es	es	ADP
crl-23611	768	4	o	o	PROPN
crl-23611	768	5	f	f	X
crl-23611	768	6	t	t	NOUN
crl-23611	768	7	h	h	NOUN
crl-23611	768	8	e	e	NOUN
crl-23611	768	9	jo	jo	PROPN
crl-23611	768	10	u	u	PROPN
crl-23611	768	11	rn	rn	PROPN
crl-23611	768	12	al	al	PROPN
crl-23611	768	13	.	.	PUNCT
crl-23611	769	1	t	t	PROPN
crl-23611	769	2	h	h	NOUN
crl-23611	770	1	e	e	NOUN
crl-23611	770	2	g	g	NOUN
crl-23611	770	3	o	o	X
crl-23611	770	4	o	o	X
crl-23611	770	5	d	d	X
crl-23611	770	6	n	n	CCONJ
crl-23611	770	7	ew	ew	PROPN
crl-23611	770	8	s	s	PROPN
crl-23611	770	9	,	,	PUNCT
crl-23611	770	10	t	t	PROPN
crl-23611	771	1	h	h	NOUN
crl-23611	772	1	o	o	NOUN
crl-23611	772	2	u	u	NOUN
crl-23611	772	3	g	g	PROPN
crl-23611	772	4	h	h	NOUN
crl-23611	772	5	,	,	PUNCT
crl-23611	773	1	i	i	PRON
crl-23611	773	2	s	s	VERB
crl-23611	773	3	yo	yo	INTJ
crl-23611	773	4	u	u	NOUN
crl-23611	773	5	c	c	NOUN
crl-23611	773	6	an	an	DET
crl-23611	773	7	g	g	PROPN
crl-23611	773	8	et	et	NOUN
crl-23611	773	9	t	t	PROPN
crl-23611	773	10	h	h	NOUN
crl-23611	773	11	e	e	PROPN
crl-23611	773	12	ar	ar	NOUN
crl-23611	773	13	ti	ti	PROPN
crl-23611	773	14	cl	cl	NOUN
crl-23611	773	15	e	e	NOUN
crl-23611	773	16	in	in	ADP
crl-23611	773	17	p	p	PROPN
crl-23611	773	18	ri	ri	PROPN
crl-23611	773	19	n	n	ADP
crl-23611	773	20	t	t	PROPN
crl-23611	773	21	at	at	ADP
crl-23611	773	22	t	t	PROPN
crl-23611	773	23	h	h	NOUN
crl-23611	773	24	e	e	PROPN
crl-23611	774	1	[	[	X
crl-23611	774	2	b	b	X
crl-23611	774	3	ra	ra	PROPN
crl-23611	774	4	n	n	PRON
crl-23611	774	5	ch	ch	NOUN
crl-23611	774	6	s	s	PROPN
crl-23611	774	7	ci	ci	PROPN
crl-23611	774	8	en	en	PROPN
crl-23611	774	9	ce	ce	PROPN
crl-23611	774	10	l	l	PROPN
crl-23611	774	11	ib	ib	PROPN
crl-23611	774	12	ra	ra	PROPN
crl-23611	774	13	ry	ry	ADP
crl-23611	774	14	]	]	PUNCT
crl-23611	774	15	.	.	PUNCT
crl-23611	775	1	dissatisfaction	dissatisfaction	NOUN
crl-23611	775	2	in	in	ADP
crl-23611	775	3	chat	chat	NOUN
crl-23611	775	4	reference	reference	NOUN
crl-23611	775	5	users	user	NOUN
crl-23611	775	6	943	943	NUM
crl-23611	775	7	notes	note	NOUN
crl-23611	775	8	1	1	NUM
crl-23611	775	9	.	.	X
crl-23611	776	1	nahyun	nahyun	NOUN
crl-23611	776	2	kwon	kwon	VERB
crl-23611	776	3	and	and	CCONJ
crl-23611	776	4	vicki	vicki	PROPN
crl-23611	776	5	l.	l.	PROPN
crl-23611	776	6	gregory	gregory	PROPN
crl-23611	776	7	,	,	PUNCT
crl-23611	776	8	“	"	PUNCT
crl-23611	776	9	the	the	DET
crl-23611	776	10	effects	effect	NOUN
crl-23611	776	11	of	of	ADP
crl-23611	776	12	librarians	librarian	NOUN
crl-23611	776	13	’	'	PUNCT
crl-23611	776	14	behavioral	behavioral	ADJ
crl-23611	776	15	performance	performance	NOUN
crl-23611	776	16	on	on	ADP
crl-23611	776	17	user	user	NOUN
crl-23611	776	18	satisfaction	satisfaction	NOUN
crl-23611	776	19	in	in	ADP
crl-23611	776	20	chat	chat	PROPN
crl-23611	776	21	reference	reference	NOUN
crl-23611	776	22	services	service	NOUN
crl-23611	776	23	,	,	PUNCT
crl-23611	776	24	”	"	PUNCT
crl-23611	776	25	reference	reference	NOUN
crl-23611	776	26	&	&	CCONJ
crl-23611	776	27	user	user	NOUN
crl-23611	776	28	services	service	NOUN
crl-23611	776	29	quarterly	quarterly	ADV
crl-23611	776	30	47	47	NUM
crl-23611	776	31	,	,	PUNCT
crl-23611	776	32	no	no	INTJ
crl-23611	776	33	.	.	NOUN
crl-23611	776	34	2	2	NUM
crl-23611	776	35	(	(	PUNCT
crl-23611	776	36	2007	2007	NUM
crl-23611	776	37	):	):	PUNCT
crl-23611	776	38	137–48	137–48	NUM
crl-23611	776	39	;	;	PUNCT
crl-23611	776	40	klara	klara	PROPN
crl-23611	776	41	maidenberg	maidenberg	PROPN
crl-23611	776	42	and	and	CCONJ
crl-23611	776	43	dana	dana	PROPN
crl-23611	776	44	thomas	thomas	PROPN
crl-23611	776	45	,	,	PUNCT
crl-23611	776	46	“	"	PUNCT
crl-23611	776	47	do	do	AUX
crl-23611	776	48	patrons	patron	NOUN
crl-23611	776	49	appreciate	appreciate	VERB
crl-23611	776	50	the	the	DET
crl-23611	776	51	reference	reference	NOUN
crl-23611	776	52	interview	interview	NOUN
crl-23611	776	53	?	?	PUNCT
crl-23611	777	1	virtual	virtual	ADJ
crl-23611	777	2	reference	reference	NOUN
crl-23611	777	3	,	,	PUNCT
crl-23611	777	4	rusa	rusa	NOUN
crl-23611	777	5	guidelines	guideline	NOUN
crl-23611	777	6	and	and	CCONJ
crl-23611	777	7	user	user	NOUN
crl-23611	777	8	satisfaction	satisfaction	NOUN
crl-23611	777	9	”	"	PUNCT
crl-23611	777	10	(	(	PUNCT
crl-23611	777	11	2014	2014	NUM
crl-23611	777	12	library	library	NOUN
crl-23611	777	13	assessment	assessment	NOUN
crl-23611	777	14	conference	conference	PROPN
crl-23611	777	15	,	,	PUNCT
crl-23611	777	16	seattle	seattle	PROPN
crl-23611	777	17	,	,	PUNCT
crl-23611	777	18	wa	wa	NOUN
crl-23611	777	19	,	,	PUNCT
crl-23611	777	20	2014	2014	NUM
crl-23611	777	21	)	)	PUNCT
crl-23611	777	22	,	,	PUNCT
crl-23611	777	23	697–705	697–705	NUM
crl-23611	777	24	;	;	PUNCT
crl-23611	777	25	steven	steven	PROPN
crl-23611	777	26	baumgart	baumgart	PROPN
crl-23611	777	27	,	,	PUNCT
crl-23611	777	28	erin	erin	PROPN
crl-23611	777	29	carrillo	carrillo	PROPN
crl-23611	777	30	,	,	PUNCT
crl-23611	777	31	and	and	CCONJ
crl-23611	777	32	laura	laura	PROPN
crl-23611	777	33	schmidli	schmidli	PROPN
crl-23611	777	34	,	,	PUNCT
crl-23611	777	35	“	"	PUNCT
crl-23611	777	36	iterative	iterative	NOUN
crl-23611	777	37	chat	chat	NOUN
crl-23611	777	38	transcript	transcript	NOUN
crl-23611	777	39	analysis	analysis	NOUN
crl-23611	777	40	:	:	PUNCT
crl-23611	777	41	making	make	VERB
crl-23611	777	42	meaning	meaning	NOUN
crl-23611	777	43	from	from	ADP
crl-23611	777	44	existing	exist	VERB
crl-23611	777	45	data	datum	NOUN
crl-23611	777	46	,	,	PUNCT
crl-23611	777	47	”	"	PUNCT
crl-23611	777	48	evidence	evidence	NOUN
crl-23611	777	49	based	base	VERB
crl-23611	777	50	library	library	NOUN
crl-23611	777	51	and	and	CCONJ
crl-23611	777	52	information	information	NOUN
crl-23611	777	53	practice	practice	NOUN
crl-23611	777	54	11	11	NUM
crl-23611	777	55	,	,	PUNCT
crl-23611	777	56	no	no	INTJ
crl-23611	777	57	.	.	NOUN
crl-23611	777	58	2	2	NUM
crl-23611	777	59	(	(	PUNCT
crl-23611	777	60	june	june	PROPN
crl-23611	777	61	20	20	NUM
crl-23611	777	62	,	,	PUNCT
crl-23611	777	63	2016	2016	NUM
crl-23611	777	64	):	):	PUNCT
crl-23611	777	65	39–55	39–55	NUM
crl-23611	777	66	,	,	PUNCT
crl-23611	777	67	https://doi.org/10.18438/b8x63b	https://doi.org/10.18438/b8x63b	ADJ
crl-23611	777	68	.	.	PUNCT
crl-23611	778	1	2	2	X
crl-23611	778	2	.	.	X
crl-23611	778	3	reference	reference	NOUN
crl-23611	778	4	&	&	CCONJ
crl-23611	778	5	user	user	PROPN
crl-23611	778	6	services	services	PROPN
crl-23611	778	7	association	association	PROPN
crl-23611	778	8	(	(	PUNCT
crl-23611	778	9	rusa	rusa	NOUN
crl-23611	778	10	)	)	PUNCT
crl-23611	778	11	,	,	PUNCT
crl-23611	778	12	“	"	PUNCT
crl-23611	778	13	guidelines	guideline	NOUN
crl-23611	778	14	for	for	ADP
crl-23611	778	15	behavioral	behavioral	ADJ
crl-23611	778	16	performance	performance	NOUN
crl-23611	778	17	of	of	ADP
crl-23611	778	18	reference	reference	NOUN
crl-23611	778	19	and	and	CCONJ
crl-23611	778	20	information	information	NOUN
crl-23611	778	21	service	service	NOUN
crl-23611	778	22	providers	provider	NOUN
crl-23611	778	23	,	,	PUNCT
crl-23611	778	24	”	"	PUNCT
crl-23611	778	25	reference	reference	NOUN
crl-23611	778	26	&	&	CCONJ
crl-23611	778	27	user	user	PROPN
crl-23611	778	28	services	services	PROPN
crl-23611	778	29	association	association	PROPN
crl-23611	778	30	(	(	PUNCT
crl-23611	778	31	rusa	rusa	NOUN
crl-23611	778	32	)	)	PUNCT
crl-23611	778	33	,	,	PUNCT
crl-23611	778	34	(	(	PUNCT
crl-23611	778	35	sept	sept	PROPN
crl-23611	778	36	.	.	PROPN
crl-23611	778	37	29	29	NUM
crl-23611	778	38	,	,	PUNCT
crl-23611	778	39	2008	2008	NUM
crl-23611	778	40	)	)	PUNCT
crl-23611	778	41	,	,	PUNCT
crl-23611	778	42	available	available	ADJ
crl-23611	778	43	online	online	ADV
crl-23611	778	44	at	at	ADP
crl-23611	778	45	www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
crl-23611	778	46	[	[	PUNCT
crl-23611	778	47	accessed	access	VERB
crl-23611	778	48	30	30	NUM
crl-23611	778	49	november	november	NOUN
crl-23611	778	50	2018	2018	NUM
crl-23611	778	51	]	]	PUNCT
crl-23611	778	52	.	.	PUNCT
crl-23611	779	1	3	3	X
crl-23611	779	2	.	.	X
crl-23611	779	3	matthew	matthew	PROPN
crl-23611	779	4	r.	r.	PROPN
crl-23611	779	5	marsteller	marsteller	PROPN
crl-23611	779	6	and	and	CCONJ
crl-23611	779	7	danianne	danianne	NOUN
crl-23611	779	8	mizzy	mizzy	NOUN
crl-23611	779	9	,	,	PUNCT
crl-23611	779	10	“	"	PUNCT
crl-23611	779	11	exploring	explore	VERB
crl-23611	779	12	the	the	DET
crl-23611	779	13	synchronous	synchronous	ADJ
crl-23611	779	14	digital	digital	ADJ
crl-23611	779	15	reference	reference	NOUN
crl-23611	779	16	interaction	interaction	NOUN
crl-23611	779	17	for	for	ADP
crl-23611	779	18	query	query	NOUN
crl-23611	779	19	types	type	NOUN
crl-23611	779	20	,	,	PUNCT
crl-23611	779	21	question	question	NOUN
crl-23611	779	22	negotiation	negotiation	NOUN
crl-23611	779	23	,	,	PUNCT
crl-23611	779	24	and	and	CCONJ
crl-23611	779	25	patron	patron	NOUN
crl-23611	779	26	response	response	NOUN
crl-23611	779	27	,	,	PUNCT
crl-23611	779	28	”	"	PUNCT
crl-23611	779	29	internet	internet	NOUN
crl-23611	779	30	reference	reference	NOUN
crl-23611	779	31	services	service	NOUN
crl-23611	779	32	quarterly	quarterly	ADJ
crl-23611	779	33	8	8	NUM
crl-23611	779	34	,	,	PUNCT
crl-23611	779	35	no	no	INTJ
crl-23611	779	36	.	.	NOUN
crl-23611	779	37	1/2	1/2	NUM
crl-23611	779	38	(	(	PUNCT
crl-23611	779	39	2003	2003	NUM
crl-23611	779	40	):	):	PUNCT
crl-23611	779	41	149–65	149–65	NUM
crl-23611	779	42	,	,	PUNCT
crl-23611	779	43	https://doi.org/10.1300/j136v08n01_13	https://doi.org/10.1300/j136v08n01_13	NOUN
crl-23611	779	44	.	.	NOUN
crl-23611	779	45	4	4	NUM
crl-23611	779	46	.	.	X
crl-23611	779	47	rusa	rusa	NOUN
crl-23611	779	48	,	,	PUNCT
crl-23611	779	49	“	"	PUNCT
crl-23611	779	50	guidelines	guideline	NOUN
crl-23611	779	51	for	for	ADP
crl-23611	779	52	behavioral	behavioral	ADJ
crl-23611	779	53	performance	performance	NOUN
crl-23611	779	54	of	of	ADP
crl-23611	779	55	reference	reference	NOUN
crl-23611	779	56	and	and	CCONJ
crl-23611	779	57	information	information	NOUN
crl-23611	779	58	service	service	NOUN
crl-23611	779	59	providers	provider	NOUN
crl-23611	779	60	.	.	PUNCT
crl-23611	779	61	”	"	PUNCT
crl-23611	780	1	5	5	NUM
crl-23611	780	2	.	.	X
crl-23611	780	3	rusa	rusa	NOUN
crl-23611	780	4	,	,	PUNCT
crl-23611	780	5	“	"	PUNCT
crl-23611	780	6	guidelines	guideline	NOUN
crl-23611	780	7	for	for	ADP
crl-23611	780	8	behavioral	behavioral	ADJ
crl-23611	780	9	performance	performance	NOUN
crl-23611	780	10	of	of	ADP
crl-23611	780	11	reference	reference	NOUN
crl-23611	780	12	and	and	CCONJ
crl-23611	780	13	information	information	NOUN
crl-23611	780	14	service	service	NOUN
crl-23611	780	15	providers	provider	NOUN
crl-23611	780	16	.	.	PUNCT
crl-23611	780	17	”	"	PUNCT
crl-23611	781	1	6	6	NUM
crl-23611	781	2	.	.	PUNCT
crl-23611	781	3	wyoma	wyoma	PROPN
crl-23611	781	4	van	van	PROPN
crl-23611	781	5	duinkerken	duinkerken	PROPN
crl-23611	781	6	,	,	PUNCT
crl-23611	781	7	jane	jane	PROPN
crl-23611	781	8	stephens	stephen	NOUN
crl-23611	781	9	,	,	PUNCT
crl-23611	781	10	and	and	CCONJ
crl-23611	781	11	karen	karen	PROPN
crl-23611	781	12	i.	i.	PROPN
crl-23611	781	13	macdonald	macdonald	PROPN
crl-23611	781	14	,	,	PUNCT
crl-23611	781	15	“	"	PUNCT
crl-23611	781	16	the	the	DET
crl-23611	781	17	chat	chat	PROPN
crl-23611	781	18	reference	reference	NOUN
crl-23611	781	19	interview	interview	NOUN
crl-23611	781	20	:	:	PUNCT
crl-23611	781	21	seeking	seek	VERB
crl-23611	781	22	evidence	evidence	NOUN
crl-23611	781	23	based	base	VERB
crl-23611	781	24	on	on	ADP
crl-23611	781	25	rusa	rusa	PROPN
crl-23611	781	26	’s	’s	PART
crl-23611	781	27	guidelines	guideline	NOUN
crl-23611	781	28	,	,	PUNCT
crl-23611	781	29	”	"	PUNCT
crl-23611	781	30	new	new	ADJ
crl-23611	781	31	library	library	NOUN
crl-23611	781	32	world	world	NOUN
crl-23611	781	33	110	110	NUM
crl-23611	781	34	,	,	PUNCT
crl-23611	781	35	no	no	INTJ
crl-23611	781	36	.	.	NOUN
crl-23611	781	37	3/4	3/4	NUM
crl-23611	781	38	(	(	PUNCT
crl-23611	781	39	2009	2009	NUM
crl-23611	781	40	):	):	PUNCT
crl-23611	781	41	107–21	107–21	NUM
crl-23611	781	42	,	,	PUNCT
crl-23611	781	43	https://doi	https://doi	PROPN
crl-23611	781	44	.	.	PUNCT
crl-23611	782	1	org/10.1108/03074800910941310	org/10.1108/03074800910941310	PROPN
crl-23611	782	2	.	.	PUNCT
crl-23611	783	1	7	7	X
crl-23611	783	2	.	.	X
crl-23611	783	3	kelsey	kelsey	PROPN
crl-23611	783	4	keyes	keyes	PROPN
crl-23611	783	5	and	and	CCONJ
crl-23611	783	6	ellie	ellie	PROPN
crl-23611	783	7	dworak	dworak	PROPN
crl-23611	783	8	,	,	PUNCT
crl-23611	783	9	“	"	PUNCT
crl-23611	783	10	staffing	staff	VERB
crl-23611	783	11	chat	chat	NOUN
crl-23611	783	12	reference	reference	NOUN
crl-23611	783	13	with	with	ADP
crl-23611	783	14	undergraduate	undergraduate	ADJ
crl-23611	783	15	student	student	NOUN
crl-23611	783	16	assistants	assistant	NOUN
crl-23611	783	17	at	at	ADP
crl-23611	783	18	an	an	DET
crl-23611	783	19	academic	academic	ADJ
crl-23611	783	20	library	library	NOUN
crl-23611	783	21	:	:	PUNCT
crl-23611	783	22	a	a	DET
crl-23611	783	23	standards	standard	NOUN
crl-23611	783	24	-	-	PUNCT
crl-23611	783	25	based	base	VERB
crl-23611	783	26	assessment	assessment	NOUN
crl-23611	783	27	,	,	PUNCT
crl-23611	783	28	”	"	PUNCT
crl-23611	783	29	journal	journal	NOUN
crl-23611	783	30	of	of	ADP
crl-23611	783	31	academic	academic	ADJ
crl-23611	783	32	librarianship	librarianship	NOUN
crl-23611	783	33	43	43	NUM
crl-23611	783	34	,	,	PUNCT
crl-23611	783	35	no	no	INTJ
crl-23611	783	36	.	.	NOUN
crl-23611	783	37	6	6	NUM
crl-23611	783	38	(	(	PUNCT
crl-23611	783	39	2017	2017	NUM
crl-23611	783	40	):	):	PUNCT
crl-23611	783	41	469–78	469–78	NOUN
crl-23611	783	42	.	.	PUNCT
crl-23611	784	1	8	8	NUM
crl-23611	784	2	.	.	PUNCT
crl-23611	785	1	keyes	keyes	PROPN
crl-23611	785	2	and	and	CCONJ
crl-23611	785	3	dworak	dworak	PROPN
crl-23611	785	4	,	,	PUNCT
crl-23611	785	5	“	"	PUNCT
crl-23611	785	6	staffing	staff	VERB
crl-23611	785	7	chat	chat	NOUN
crl-23611	785	8	reference	reference	NOUN
crl-23611	785	9	with	with	ADP
crl-23611	785	10	undergraduate	undergraduate	ADJ
crl-23611	785	11	student	student	NOUN
crl-23611	785	12	assistants	assistant	NOUN
crl-23611	785	13	at	at	ADP
crl-23611	785	14	an	an	DET
crl-23611	785	15	academic	academic	ADJ
crl-23611	785	16	library	library	NOUN
crl-23611	785	17	.	.	PUNCT
crl-23611	785	18	”	"	PUNCT
crl-23611	786	1	9	9	NUM
crl-23611	786	2	.	.	X
crl-23611	786	3	rusa	rusa	NOUN
crl-23611	786	4	,	,	PUNCT
crl-23611	786	5	“	"	PUNCT
crl-23611	786	6	guidelines	guideline	NOUN
crl-23611	786	7	for	for	ADP
crl-23611	786	8	behavioral	behavioral	ADJ
crl-23611	786	9	performance	performance	NOUN
crl-23611	786	10	of	of	ADP
crl-23611	786	11	reference	reference	NOUN
crl-23611	786	12	and	and	CCONJ
crl-23611	786	13	information	information	NOUN
crl-23611	786	14	service	service	NOUN
crl-23611	786	15	providers	provider	NOUN
crl-23611	786	16	.	.	PUNCT
crl-23611	786	17	”	"	PUNCT
crl-23611	787	1	10	10	NUM
crl-23611	787	2	.	.	PUNCT
crl-23611	788	1	kwon	kwon	PROPN
crl-23611	788	2	and	and	CCONJ
crl-23611	788	3	gregory	gregory	PROPN
crl-23611	788	4	,	,	PUNCT
crl-23611	788	5	“	"	PUNCT
crl-23611	788	6	the	the	DET
crl-23611	788	7	effects	effect	NOUN
crl-23611	788	8	of	of	ADP
crl-23611	788	9	librarians	librarian	NOUN
crl-23611	788	10	’	'	PUNCT
crl-23611	788	11	behavioral	behavioral	ADJ
crl-23611	788	12	performance	performance	NOUN
crl-23611	788	13	on	on	ADP
crl-23611	788	14	user	user	NOUN
crl-23611	788	15	satisfaction	satisfaction	NOUN
crl-23611	788	16	in	in	ADP
crl-23611	788	17	chat	chat	PROPN
crl-23611	788	18	reference	reference	NOUN
crl-23611	788	19	services	service	NOUN
crl-23611	788	20	,	,	PUNCT
crl-23611	788	21	”	"	PUNCT
crl-23611	788	22	145	145	NUM
crl-23611	788	23	.	.	PUNCT
crl-23611	788	24	11	11	NUM
crl-23611	788	25	.	.	PUNCT
crl-23611	789	1	greta	greta	PROPN
crl-23611	789	2	valentine	valentine	PROPN
crl-23611	789	3	and	and	CCONJ
crl-23611	789	4	brian	brian	PROPN
crl-23611	789	5	d.	d.	PROPN
crl-23611	789	6	moss	moss	PROPN
crl-23611	789	7	,	,	PUNCT
crl-23611	789	8	“	"	PUNCT
crl-23611	789	9	assessing	assess	VERB
crl-23611	789	10	reference	reference	NOUN
crl-23611	789	11	service	service	NOUN
crl-23611	789	12	quality	quality	NOUN
crl-23611	789	13	:	:	PUNCT
crl-23611	789	14	a	a	DET
crl-23611	789	15	chat	chat	NOUN
crl-23611	789	16	transcript	transcript	NOUN
crl-23611	789	17	analysis	analysis	NOUN
crl-23611	789	18	,	,	PUNCT
crl-23611	789	19	”	"	PUNCT
crl-23611	789	20	in	in	ADP
crl-23611	789	21	at	at	ADP
crl-23611	789	22	the	the	DET
crl-23611	789	23	helm	helm	NOUN
crl-23611	789	24	:	:	PUNCT
crl-23611	789	25	leading	lead	VERB
crl-23611	789	26	transformation	transformation	NOUN
crl-23611	789	27	(	(	PUNCT
crl-23611	789	28	baltimore	baltimore	PROPN
crl-23611	789	29	,	,	PUNCT
crl-23611	789	30	md	md	PROPN
crl-23611	789	31	:	:	PUNCT
crl-23611	789	32	acrl	acrl	PROPN
crl-23611	789	33	,	,	PUNCT
crl-23611	789	34	2017	2017	NUM
crl-23611	789	35	)	)	PUNCT
crl-23611	789	36	,	,	PUNCT
crl-23611	789	37	67–75	67–75	NUM
crl-23611	789	38	.	.	NOUN
crl-23611	789	39	12	12	NUM
crl-23611	789	40	.	.	PUNCT
crl-23611	789	41	maidenberg	maidenberg	PROPN
crl-23611	789	42	and	and	CCONJ
crl-23611	789	43	thomas	thomas	PROPN
crl-23611	789	44	,	,	PUNCT
crl-23611	789	45	“	"	PUNCT
crl-23611	789	46	do	do	AUX
crl-23611	789	47	patrons	patron	NOUN
crl-23611	789	48	appreciate	appreciate	VERB
crl-23611	789	49	the	the	DET
crl-23611	789	50	reference	reference	NOUN
crl-23611	789	51	interview	interview	NOUN
crl-23611	789	52	?	?	PUNCT
crl-23611	789	53	”	"	PUNCT
crl-23611	789	54	13	13	NUM
crl-23611	789	55	.	.	PUNCT
crl-23611	790	1	jeffrey	jeffrey	PROPN
crl-23611	790	2	pomerantz	pomerantz	PROPN
crl-23611	790	3	,	,	PUNCT
crl-23611	790	4	lili	lili	PROPN
crl-23611	790	5	luo	luo	PROPN
crl-23611	790	6	,	,	PUNCT
crl-23611	790	7	and	and	CCONJ
crl-23611	790	8	charles	charles	PROPN
crl-23611	790	9	r.	r.	PROPN
crl-23611	790	10	mcclure	mcclure	PROPN
crl-23611	790	11	,	,	PUNCT
crl-23611	790	12	“	"	PUNCT
crl-23611	790	13	peer	peer	NOUN
crl-23611	790	14	review	review	NOUN
crl-23611	790	15	of	of	ADP
crl-23611	790	16	chat	chat	NOUN
crl-23611	790	17	reference	reference	NOUN
crl-23611	790	18	transcripts	transcript	NOUN
crl-23611	790	19	:	:	PUNCT
crl-23611	790	20	approaches	approach	NOUN
crl-23611	790	21	and	and	CCONJ
crl-23611	790	22	strategies	strategy	NOUN
crl-23611	790	23	,	,	PUNCT
crl-23611	790	24	”	"	PUNCT
crl-23611	790	25	library	library	NOUN
crl-23611	790	26	&	&	CCONJ
crl-23611	790	27	information	information	PROPN
crl-23611	790	28	science	science	PROPN
crl-23611	790	29	research	research	PROPN
crl-23611	790	30	28	28	NUM
crl-23611	790	31	,	,	PUNCT
crl-23611	790	32	no	no	INTJ
crl-23611	790	33	.	.	NOUN
crl-23611	790	34	1	1	NUM
crl-23611	790	35	(	(	PUNCT
crl-23611	790	36	2006	2006	NUM
crl-23611	790	37	):	):	PUNCT
crl-23611	790	38	24–48	24–48	NUM
crl-23611	790	39	.	.	PUNCT
crl-23611	791	1	14	14	NUM
crl-23611	791	2	.	.	PUNCT
crl-23611	791	3	pomerantz	pomerantz	NOUN
crl-23611	791	4	,	,	PUNCT
crl-23611	791	5	luo	luo	PROPN
crl-23611	791	6	,	,	PUNCT
crl-23611	791	7	and	and	CCONJ
crl-23611	791	8	mcclure	mcclure	PROPN
crl-23611	791	9	,	,	PUNCT
crl-23611	791	10	“	"	PUNCT
crl-23611	791	11	peer	peer	NOUN
crl-23611	791	12	review	review	NOUN
crl-23611	791	13	of	of	ADP
crl-23611	791	14	chat	chat	PROPN
crl-23611	791	15	reference	reference	NOUN
crl-23611	791	16	transcripts	transcript	NOUN
crl-23611	791	17	”	"	PUNCT
crl-23611	791	18	;	;	PUNCT
crl-23611	791	19	rusa	rusa	X
crl-23611	791	20	,	,	PUNCT
crl-23611	791	21	“	"	PUNCT
crl-23611	791	22	guidelines	guideline	NOUN
crl-23611	791	23	for	for	ADP
crl-23611	791	24	behavioral	behavioral	ADJ
crl-23611	791	25	performance	performance	NOUN
crl-23611	791	26	of	of	ADP
crl-23611	791	27	reference	reference	NOUN
crl-23611	791	28	and	and	CCONJ
crl-23611	791	29	information	information	NOUN
crl-23611	791	30	service	service	NOUN
crl-23611	791	31	providers	provider	NOUN
crl-23611	791	32	.	.	PUNCT
crl-23611	791	33	”	"	PUNCT
crl-23611	792	1	15	15	NUM
crl-23611	792	2	.	.	PUNCT
crl-23611	793	1	adolfo	adolfo	PROPN
crl-23611	793	2	g.	g.	PROPN
crl-23611	793	3	prieto	prieto	PROPN
crl-23611	793	4	,	,	PUNCT
crl-23611	793	5	“	"	PUNCT
crl-23611	793	6	humanistic	humanistic	ADJ
crl-23611	793	7	perspectives	perspective	NOUN
crl-23611	793	8	in	in	ADP
crl-23611	793	9	virtual	virtual	ADJ
crl-23611	793	10	reference	reference	NOUN
crl-23611	793	11	,	,	PUNCT
crl-23611	793	12	”	"	PUNCT
crl-23611	793	13	library	library	NOUN
crl-23611	793	14	review	review	NOUN
crl-23611	793	15	66	66	NUM
crl-23611	793	16	,	,	PUNCT
crl-23611	793	17	no	no	INTJ
crl-23611	793	18	.	.	PUNCT
crl-23611	794	1	8/9	8/9	NUM
crl-23611	794	2	(	(	PUNCT
crl-23611	794	3	2017	2017	NUM
crl-23611	794	4	):	):	PUNCT
crl-23611	794	5	695–710	695–710	NUM
crl-23611	794	6	,	,	PUNCT
crl-23611	794	7	https://doi.org/10.1108/lr-01-2017-0005	https://doi.org/10.1108/lr-01-2017-0005	PROPN
crl-23611	794	8	.	.	PUNCT
crl-23611	795	1	16	16	NUM
crl-23611	795	2	.	.	PUNCT
crl-23611	795	3	prieto	prieto	NOUN
crl-23611	795	4	,	,	PUNCT
crl-23611	795	5	“	"	PUNCT
crl-23611	795	6	humanistic	humanistic	ADJ
crl-23611	795	7	perspectives	perspective	NOUN
crl-23611	795	8	in	in	ADP
crl-23611	795	9	virtual	virtual	ADJ
crl-23611	795	10	reference	reference	NOUN
crl-23611	795	11	,	,	PUNCT
crl-23611	795	12	”	"	PUNCT
crl-23611	795	13	701	701	NUM
crl-23611	795	14	.	.	PUNCT
crl-23611	795	15	17	17	NUM
crl-23611	795	16	.	.	PUNCT
crl-23611	796	1	jennifer	jennifer	PROPN
crl-23611	796	2	waugh	waugh	PROPN
crl-23611	796	3	,	,	PUNCT
crl-23611	796	4	“	"	PUNCT
crl-23611	796	5	formality	formality	NOUN
crl-23611	796	6	in	in	ADP
crl-23611	796	7	chat	chat	NOUN
crl-23611	796	8	reference	reference	NOUN
crl-23611	796	9	:	:	PUNCT
crl-23611	796	10	perceptions	perception	NOUN
crl-23611	796	11	of	of	ADP
crl-23611	796	12	17to	17to	ADJ
crl-23611	796	13	25	25	NUM
crl-23611	796	14	-	-	PUNCT
crl-23611	796	15	year	year	NOUN
crl-23611	796	16	-	-	PUNCT
crl-23611	796	17	old	old	ADJ
crl-23611	796	18	university	university	NOUN
crl-23611	796	19	students	student	NOUN
crl-23611	796	20	,	,	PUNCT
crl-23611	796	21	”	"	PUNCT
crl-23611	796	22	evidence	evidence	NOUN
crl-23611	796	23	based	base	VERB
crl-23611	796	24	library	library	NOUN
crl-23611	796	25	and	and	CCONJ
crl-23611	796	26	information	information	NOUN
crl-23611	796	27	practice	practice	NOUN
crl-23611	796	28	8	8	NUM
crl-23611	796	29	,	,	PUNCT
crl-23611	796	30	no	no	INTJ
crl-23611	796	31	.	.	NOUN
crl-23611	796	32	1	1	NUM
crl-23611	796	33	(	(	PUNCT
crl-23611	796	34	2013	2013	NUM
crl-23611	796	35	):	):	PUNCT
crl-23611	796	36	19–34	19–34	NUM
crl-23611	796	37	,	,	PUNCT
crl-23611	796	38	https://doi.org/10.18438/b8ws48	https://doi.org/10.18438/b8ws48	NOUN
crl-23611	796	39	.	.	PROPN
crl-23611	796	40	18	18	NUM
crl-23611	796	41	.	.	X
crl-23611	796	42	waugh	waugh	PROPN
crl-23611	796	43	,	,	PUNCT
crl-23611	796	44	“	"	PUNCT
crl-23611	796	45	formality	formality	NOUN
crl-23611	796	46	in	in	ADP
crl-23611	796	47	chat	chat	NOUN
crl-23611	796	48	reference	reference	NOUN
crl-23611	796	49	.	.	PUNCT
crl-23611	796	50	”	"	PUNCT
crl-23611	797	1	19	19	NUM
crl-23611	797	2	.	.	PUNCT
crl-23611	797	3	jack	jack	PROPN
crl-23611	797	4	m.	m.	PROPN
crl-23611	797	5	maness	maness	PROPN
crl-23611	797	6	,	,	PUNCT
crl-23611	797	7	“	"	PUNCT
crl-23611	797	8	a	a	DET
crl-23611	797	9	linguistic	linguistic	ADJ
crl-23611	797	10	analysis	analysis	NOUN
crl-23611	797	11	of	of	ADP
crl-23611	797	12	chat	chat	NOUN
crl-23611	797	13	reference	reference	NOUN
crl-23611	797	14	conversations	conversation	NOUN
crl-23611	797	15	with	with	ADP
crl-23611	797	16	18–24	18–24	NUM
crl-23611	797	17	year	year	NOUN
crl-23611	797	18	-	-	PUNCT
crl-23611	797	19	old	old	ADJ
crl-23611	797	20	college	college	NOUN
crl-23611	797	21	students	student	NOUN
crl-23611	797	22	,	,	PUNCT
crl-23611	797	23	”	"	PUNCT
crl-23611	797	24	journal	journal	NOUN
crl-23611	797	25	of	of	ADP
crl-23611	797	26	academic	academic	ADJ
crl-23611	797	27	librarianship	librarianship	NOUN
crl-23611	797	28	34	34	NUM
crl-23611	797	29	,	,	PUNCT
crl-23611	797	30	no	no	INTJ
crl-23611	797	31	.	.	NOUN
crl-23611	797	32	1	1	NUM
crl-23611	797	33	(	(	PUNCT
crl-23611	797	34	2008	2008	NUM
crl-23611	797	35	):	):	PUNCT
crl-23611	797	36	31–38	31–38	NUM
crl-23611	797	37	,	,	PUNCT
crl-23611	797	38	https://doi.org/10.1016/j.acalib.2007.11.008	https://doi.org/10.1016/j.acalib.2007.11.008	NOUN
crl-23611	797	39	.	.	PUNCT
crl-23611	798	1	20	20	NUM
crl-23611	798	2	.	.	PUNCT
crl-23611	798	3	marie	marie	PROPN
crl-23611	798	4	l.	l.	PROPN
crl-23611	798	5	radford	radford	PROPN
crl-23611	798	6	and	and	CCONJ
crl-23611	798	7	gary	gary	PROPN
crl-23611	798	8	p.	p.	PROPN
crl-23611	798	9	radford	radford	PROPN
crl-23611	798	10	,	,	PUNCT
crl-23611	798	11	library	library	NOUN
crl-23611	798	12	conversations	conversation	NOUN
crl-23611	798	13	:	:	PUNCT
crl-23611	798	14	reclaiming	reclaim	VERB
crl-23611	798	15	interpersonal	interpersonal	ADJ
crl-23611	798	16	communication	communication	NOUN
crl-23611	798	17	theory	theory	NOUN
crl-23611	798	18	for	for	ADP
crl-23611	798	19	understanding	understand	VERB
crl-23611	798	20	professional	professional	ADJ
crl-23611	798	21	encounters	encounter	NOUN
crl-23611	798	22	(	(	PUNCT
crl-23611	798	23	chicago	chicago	PROPN
crl-23611	798	24	,	,	PUNCT
crl-23611	798	25	il	il	PROPN
crl-23611	798	26	:	:	PUNCT
crl-23611	798	27	neal	neal	PROPN
crl-23611	798	28	-	-	PUNCT
crl-23611	798	29	schuman	schuman	PROPN
crl-23611	798	30	,	,	PUNCT
crl-23611	798	31	an	an	DET
crl-23611	798	32	imprint	imprint	NOUN
crl-23611	798	33	of	of	ADP
crl-23611	798	34	the	the	DET
crl-23611	798	35	american	american	PROPN
crl-23611	798	36	library	library	PROPN
crl-23611	798	37	association	association	PROPN
crl-23611	798	38	,	,	PUNCT
crl-23611	798	39	2017	2017	NUM
crl-23611	798	40	)	)	PUNCT
crl-23611	798	41	.	.	PUNCT
crl-23611	799	1	21	21	NUM
crl-23611	799	2	.	.	X
crl-23611	799	3	rusa	rusa	NOUN
crl-23611	799	4	,	,	PUNCT
crl-23611	799	5	“	"	PUNCT
crl-23611	799	6	guidelines	guideline	NOUN
crl-23611	799	7	for	for	ADP
crl-23611	799	8	behavioral	behavioral	ADJ
crl-23611	799	9	performance	performance	NOUN
crl-23611	799	10	of	of	ADP
crl-23611	799	11	reference	reference	NOUN
crl-23611	799	12	and	and	CCONJ
crl-23611	799	13	information	information	NOUN
crl-23611	799	14	service	service	NOUN
crl-23611	799	15	providers	provider	NOUN
crl-23611	799	16	.	.	PUNCT
crl-23611	799	17	”	"	PUNCT
crl-23611	800	1	22	22	NUM
crl-23611	800	2	.	.	PUNCT
crl-23611	801	1	kwon	kwon	PROPN
crl-23611	801	2	and	and	CCONJ
crl-23611	801	3	gregory	gregory	PROPN
crl-23611	801	4	,	,	PUNCT
crl-23611	801	5	“	"	PUNCT
crl-23611	801	6	the	the	DET
crl-23611	801	7	effects	effect	NOUN
crl-23611	801	8	of	of	ADP
crl-23611	801	9	librarians	librarian	NOUN
crl-23611	801	10	’	'	PUNCT
crl-23611	801	11	behavioral	behavioral	ADJ
crl-23611	801	12	performance	performance	NOUN
crl-23611	801	13	on	on	ADP
crl-23611	801	14	user	user	NOUN
crl-23611	801	15	satisfaction	satisfaction	NOUN
crl-23611	801	16	in	in	ADP
crl-23611	801	17	chat	chat	NOUN
crl-23611	801	18	reference	reference	NOUN
crl-23611	801	19	services	service	NOUN
crl-23611	801	20	.	.	PUNCT
crl-23611	801	21	”	"	PUNCT
crl-23611	802	1	23	23	NUM
crl-23611	802	2	.	.	PUNCT
crl-23611	803	1	rusa	rusa	NOUN
crl-23611	803	2	,	,	PUNCT
crl-23611	803	3	“	"	PUNCT
crl-23611	803	4	guidelines	guideline	NOUN
crl-23611	803	5	for	for	ADP
crl-23611	803	6	behavioral	behavioral	ADJ
crl-23611	803	7	performance	performance	NOUN
crl-23611	803	8	of	of	ADP
crl-23611	803	9	reference	reference	NOUN
crl-23611	803	10	and	and	CCONJ
crl-23611	803	11	information	information	NOUN
crl-23611	803	12	service	service	NOUN
crl-23611	803	13	providers	provider	NOUN
crl-23611	803	14	.	.	PUNCT
crl-23611	803	15	”	"	PUNCT
crl-23611	804	1	24	24	NUM
crl-23611	804	2	.	.	PUNCT
crl-23611	805	1	vera	vera	PROPN
crl-23611	805	2	j.	j.	PROPN
crl-23611	805	3	lux	lux	PROPN
crl-23611	805	4	and	and	CCONJ
crl-23611	805	5	linda	linda	PROPN
crl-23611	805	6	rich	rich	ADJ
crl-23611	805	7	,	,	PUNCT
crl-23611	805	8	“	"	PUNCT
crl-23611	805	9	can	can	AUX
crl-23611	805	10	student	student	VERB
crl-23611	805	11	assistants	assistant	NOUN
crl-23611	805	12	effectively	effectively	ADV
crl-23611	805	13	provide	provide	VERB
crl-23611	805	14	chat	chat	NOUN
crl-23611	805	15	reference	reference	NOUN
crl-23611	805	16	services	service	NOUN
crl-23611	805	17	?	?	PUNCT
crl-23611	806	1	student	student	NOUN
crl-23611	806	2	transcripts	transcript	NOUN
crl-23611	806	3	vs.	vs.	ADP
crl-23611	806	4	librarian	librarian	ADJ
crl-23611	806	5	transcripts	transcript	NOUN
crl-23611	806	6	,	,	PUNCT
crl-23611	806	7	”	"	PUNCT
crl-23611	806	8	internet	internet	NOUN
crl-23611	806	9	reference	reference	NOUN
crl-23611	806	10	services	service	NOUN
crl-23611	806	11	quarterly	quarterly	ADV
crl-23611	806	12	21	21	NUM
crl-23611	806	13	,	,	PUNCT
crl-23611	806	14	no	no	INTJ
crl-23611	806	15	.	.	NOUN
crl-23611	806	16	3/4	3/4	NUM
crl-23611	806	17	(	(	PUNCT
crl-23611	806	18	2016	2016	NUM
crl-23611	806	19	):	):	PUNCT
crl-23611	806	20	115–39	115–39	NUM
crl-23611	806	21	,	,	PUNCT
crl-23611	806	22	https://doi.or	https://doi.or	X
crl-23611	806	23	g/10.1080/10875301.2016.1248585	g/10.1080/10875301.2016.1248585	NOUN
crl-23611	806	24	.	.	PUNCT
crl-23611	807	1	25	25	NUM
crl-23611	807	2	.	.	PUNCT
crl-23611	807	3	rusa	rusa	NOUN
crl-23611	807	4	,	,	PUNCT
crl-23611	807	5	“	"	PUNCT
crl-23611	807	6	guidelines	guideline	NOUN
crl-23611	807	7	for	for	ADP
crl-23611	807	8	behavioral	behavioral	ADJ
crl-23611	807	9	performance	performance	NOUN
crl-23611	807	10	of	of	ADP
crl-23611	807	11	reference	reference	NOUN
crl-23611	807	12	and	and	CCONJ
crl-23611	807	13	information	information	NOUN
crl-23611	807	14	service	service	NOUN
crl-23611	807	15	providers	provider	NOUN
crl-23611	807	16	.	.	PUNCT
crl-23611	807	17	”	"	PUNCT
crl-23611	808	1	26	26	NUM
crl-23611	808	2	.	.	PUNCT
crl-23611	809	1	nahyun	nahyun	PROPN
crl-23611	809	2	kwon	kwon	VERB
crl-23611	809	3	,	,	PUNCT
crl-23611	809	4	“	"	PUNCT
crl-23611	809	5	user	user	NOUN
crl-23611	809	6	satisfaction	satisfaction	NOUN
crl-23611	809	7	with	with	ADP
crl-23611	809	8	referrals	referral	NOUN
crl-23611	809	9	at	at	ADP
crl-23611	809	10	a	a	DET
crl-23611	809	11	collaborative	collaborative	ADJ
crl-23611	809	12	virtual	virtual	ADJ
crl-23611	809	13	reference	reference	NOUN
crl-23611	809	14	service	service	NOUN
crl-23611	809	15	,	,	PUNCT
crl-23611	809	16	”	"	PUNCT
crl-23611	809	17	information	information	NOUN
crl-23611	809	18	research	research	NOUN
crl-23611	809	19	11	11	NUM
crl-23611	809	20	,	,	PUNCT
crl-23611	809	21	no	no	INTJ
crl-23611	809	22	.	.	NOUN
crl-23611	809	23	2	2	NUM
crl-23611	809	24	(	(	PUNCT
crl-23611	809	25	2006	2006	NUM
crl-23611	809	26	):	):	PUNCT
crl-23611	809	27	70–91	70–91	NUM
crl-23611	809	28	.	.	PUNCT
crl-23611	810	1	27	27	NUM
crl-23611	810	2	.	.	PUNCT
crl-23611	811	1	david	david	PROPN
crl-23611	811	2	ward	ward	PROPN
crl-23611	811	3	and	and	CCONJ
crl-23611	811	4	joann	joann	PROPN
crl-23611	811	5	jacoby	jacoby	PROPN
crl-23611	811	6	,	,	PUNCT
crl-23611	811	7	“	"	PUNCT
crl-23611	811	8	a	a	DET
crl-23611	811	9	rubric	rubric	NOUN
crl-23611	811	10	and	and	CCONJ
crl-23611	811	11	methodology	methodology	NOUN
crl-23611	811	12	for	for	ADP
crl-23611	811	13	benchmarking	benchmarke	VERB
crl-23611	811	14	referral	referral	ADJ
crl-23611	811	15	goals	goal	NOUN
crl-23611	811	16	,	,	PUNCT
crl-23611	811	17	”	"	PUNCT
crl-23611	811	18	reference	reference	NOUN
crl-23611	811	19	services	service	NOUN
crl-23611	811	20	review	review	VERB
crl-23611	811	21	46	46	NUM
crl-23611	811	22	,	,	PUNCT
crl-23611	811	23	no	no	INTJ
crl-23611	811	24	.	.	NOUN
crl-23611	811	25	1	1	NUM
crl-23611	811	26	(	(	PUNCT
crl-23611	811	27	2018	2018	NUM
crl-23611	811	28	):	):	PUNCT
crl-23611	811	29	110–27	110–27	NUM
crl-23611	811	30	,	,	PUNCT
crl-23611	811	31	https://doi.org/10.1108/rsr-04-2017-0011	https://doi.org/10.1108/rsr-04-2017-0011	X
crl-23611	811	32	.	.	PUNCT
crl-23611	811	33	https://doi.org/10.18438/b8x63b	https://doi.org/10.18438/b8x63b	PROPN
crl-23611	812	1	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
crl-23611	812	2	https://doi.org/10.1300/j136v08n01_13	https://doi.org/10.1300/j136v08n01_13	NOUN
crl-23611	812	3	https://doi.org/10.1108/03074800910941310	https://doi.org/10.1108/03074800910941310	NOUN
crl-23611	812	4	https://doi.org/10.1108/03074800910941310	https://doi.org/10.1108/03074800910941310	NUM
crl-23611	812	5	https://doi.org/10.1108/lr-01-2017-0005	https://doi.org/10.1108/lr-01-2017-0005	NUM
crl-23611	812	6	https://doi.org/10.18438/b8ws48	https://doi.org/10.18438/b8ws48	PUNCT
crl-23611	813	1	https://doi.org/10.1016/j.acalib.2007.11.008	https://doi.org/10.1016/j.acalib.2007.11.008	NOUN
crl-23611	813	2	https://doi.org/10.1080/10875301.2016.1248585	https://doi.org/10.1080/10875301.2016.1248585	NOUN
crl-23611	813	3	https://doi.org/10.1080/10875301.2016.1248585	https://doi.org/10.1080/10875301.2016.1248585	NOUN
crl-23611	813	4	https://doi.org/10.1108/rsr-04-2017-0011	https://doi.org/10.1108/rsr-04-2017-0011	NOUN
crl-23611	813	5	944	944	NUM
crl-23611	813	6	college	college	PROPN
crl-23611	813	7	&	&	CCONJ
crl-23611	813	8	research	research	PROPN
crl-23611	813	9	libraries	library	NOUN
crl-23611	813	10	november	november	PROPN
crl-23611	813	11	2019	2019	NUM
crl-23611	813	12	28	28	NUM
crl-23611	813	13	.	.	PUNCT
crl-23611	814	1	bradley	bradley	PROPN
crl-23611	814	2	wade	wade	PROPN
crl-23611	814	3	bishop	bishop	PROPN
crl-23611	814	4	,	,	PUNCT
crl-23611	814	5	“	"	PUNCT
crl-23611	814	6	can	can	AUX
crl-23611	814	7	consortial	consortial	ADJ
crl-23611	814	8	reference	reference	NOUN
crl-23611	814	9	partners	partner	NOUN
crl-23611	814	10	answer	answer	VERB
crl-23611	814	11	your	your	PRON
crl-23611	814	12	local	local	ADJ
crl-23611	814	13	users	user	NOUN
crl-23611	814	14	’	'	PUNCT
crl-23611	814	15	library	library	NOUN
crl-23611	814	16	questions	question	NOUN
crl-23611	814	17	?	?	PUNCT
crl-23611	814	18	”	"	PUNCT
crl-23611	814	19	portal	portal	ADJ
crl-23611	814	20	:	:	PUNCT
crl-23611	814	21	libraries	library	NOUN
crl-23611	814	22	&	&	CCONJ
crl-23611	814	23	the	the	DET
crl-23611	814	24	academy	academy	PROPN
crl-23611	814	25	12	12	NUM
crl-23611	814	26	,	,	PUNCT
crl-23611	814	27	no	no	INTJ
crl-23611	814	28	.	.	NOUN
crl-23611	814	29	4	4	NUM
crl-23611	814	30	(	(	PUNCT
crl-23611	814	31	2012	2012	NUM
crl-23611	814	32	):	):	PUNCT
crl-23611	814	33	355–70	355–70	NUM
crl-23611	814	34	.	.	PUNCT
crl-23611	815	1	29	29	NUM
crl-23611	815	2	.	.	PUNCT
crl-23611	815	3	bishop	bishop	PROPN
crl-23611	815	4	,	,	PUNCT
crl-23611	815	5	“	"	PUNCT
crl-23611	815	6	can	can	AUX
crl-23611	815	7	consortial	consortial	ADJ
crl-23611	815	8	reference	reference	NOUN
crl-23611	815	9	partners	partner	NOUN
crl-23611	815	10	answer	answer	VERB
crl-23611	815	11	your	your	PRON
crl-23611	815	12	local	local	ADJ
crl-23611	815	13	users	user	NOUN
crl-23611	815	14	’	'	PUNCT
crl-23611	815	15	library	library	NOUN
crl-23611	815	16	questions	question	NOUN
crl-23611	815	17	?	?	PUNCT
crl-23611	815	18	”	"	PUNCT
crl-23611	816	1	367	367	NUM
crl-23611	816	2	.	.	PUNCT
crl-23611	817	1	30	30	NUM
crl-23611	817	2	.	.	PUNCT
crl-23611	818	1	pomerantz	pomerantz	NOUN
crl-23611	818	2	,	,	PUNCT
crl-23611	818	3	luo	luo	PROPN
crl-23611	818	4	,	,	PUNCT
crl-23611	818	5	and	and	CCONJ
crl-23611	818	6	mcclure	mcclure	PROPN
crl-23611	818	7	,	,	PUNCT
crl-23611	818	8	“	"	PUNCT
crl-23611	818	9	peer	peer	NOUN
crl-23611	818	10	review	review	NOUN
crl-23611	818	11	of	of	ADP
crl-23611	818	12	chat	chat	NOUN
crl-23611	818	13	reference	reference	NOUN
crl-23611	818	14	transcripts	transcript	NOUN
crl-23611	818	15	.	.	PUNCT
crl-23611	818	16	”	"	PUNCT
crl-23611	819	1	31	31	NUM
crl-23611	819	2	.	.	PUNCT
crl-23611	820	1	stephanie	stephanie	PROPN
crl-23611	820	2	j.	j.	PROPN
crl-23611	820	3	graves	graves	PROPN
crl-23611	820	4	and	and	CCONJ
crl-23611	820	5	christina	christina	PROPN
crl-23611	820	6	m.	m.	PROPN
crl-23611	820	7	desai	desai	PROPN
crl-23611	820	8	,	,	PUNCT
crl-23611	820	9	“	"	PUNCT
crl-23611	820	10	instruction	instruction	NOUN
crl-23611	820	11	via	via	ADP
crl-23611	820	12	chat	chat	PROPN
crl-23611	820	13	reference	reference	NOUN
crl-23611	820	14	:	:	PUNCT
crl-23611	820	15	does	do	AUX
crl-23611	820	16	co	co	VERB
crl-23611	820	17	-	-	VERB
crl-23611	820	18	browse	browse	VERB
crl-23611	820	19	help	help	NOUN
crl-23611	820	20	?	?	PUNCT
crl-23611	820	21	”	"	PUNCT
crl-23611	820	22	reference	reference	NOUN
crl-23611	820	23	services	service	NOUN
crl-23611	820	24	review	review	VERB
crl-23611	820	25	34	34	NUM
crl-23611	820	26	,	,	PUNCT
crl-23611	820	27	no	no	INTJ
crl-23611	820	28	.	.	NOUN
crl-23611	820	29	3	3	NUM
crl-23611	820	30	(	(	PUNCT
crl-23611	820	31	2006	2006	NUM
crl-23611	820	32	):	):	PUNCT
crl-23611	820	33	340–57	340–57	NUM
crl-23611	820	34	.	.	PUNCT
crl-23611	821	1	32	32	NUM
crl-23611	821	2	.	.	PUNCT
crl-23611	821	3	marsteller	marsteller	NOUN
crl-23611	821	4	and	and	CCONJ
crl-23611	821	5	mizzy	mizzy	NOUN
crl-23611	821	6	,	,	PUNCT
crl-23611	821	7	“	"	PUNCT
crl-23611	821	8	exploring	explore	VERB
crl-23611	821	9	the	the	DET
crl-23611	821	10	synchronous	synchronous	ADJ
crl-23611	821	11	digital	digital	ADJ
crl-23611	821	12	reference	reference	NOUN
crl-23611	821	13	interaction	interaction	NOUN
crl-23611	821	14	for	for	ADP
crl-23611	821	15	query	query	NOUN
crl-23611	821	16	types	type	NOUN
crl-23611	821	17	,	,	PUNCT
crl-23611	821	18	question	question	NOUN
crl-23611	821	19	negotiation	negotiation	NOUN
crl-23611	821	20	,	,	PUNCT
crl-23611	821	21	and	and	CCONJ
crl-23611	821	22	patron	patron	NOUN
crl-23611	821	23	response	response	NOUN
crl-23611	821	24	.	.	PUNCT
crl-23611	821	25	”	"	PUNCT
crl-23611	822	1	33	33	NUM
crl-23611	822	2	.	.	PUNCT
crl-23611	823	1	jo	jo	PROPN
crl-23611	823	2	kibbee	kibbee	PROPN
crl-23611	823	3	,	,	PUNCT
crl-23611	823	4	david	david	PROPN
crl-23611	823	5	ward	ward	PROPN
crl-23611	823	6	,	,	PUNCT
crl-23611	823	7	and	and	CCONJ
crl-23611	823	8	wei	wei	PROPN
crl-23611	823	9	ma	ma	PROPN
crl-23611	823	10	,	,	PUNCT
crl-23611	823	11	“	"	PUNCT
crl-23611	823	12	virtual	virtual	ADJ
crl-23611	823	13	service	service	NOUN
crl-23611	823	14	,	,	PUNCT
crl-23611	823	15	real	real	ADJ
crl-23611	823	16	data	datum	NOUN
crl-23611	823	17	:	:	PUNCT
crl-23611	823	18	results	result	NOUN
crl-23611	823	19	of	of	ADP
crl-23611	823	20	a	a	DET
crl-23611	823	21	pilot	pilot	NOUN
crl-23611	823	22	study	study	NOUN
crl-23611	823	23	,	,	PUNCT
crl-23611	823	24	”	"	PUNCT
crl-23611	823	25	reference	reference	NOUN
crl-23611	823	26	services	service	NOUN
crl-23611	823	27	review	review	VERB
crl-23611	823	28	30	30	NUM
crl-23611	823	29	,	,	PUNCT
crl-23611	823	30	no	no	INTJ
crl-23611	823	31	.	.	NOUN
crl-23611	823	32	1	1	NUM
crl-23611	823	33	(	(	PUNCT
crl-23611	823	34	2002	2002	NUM
crl-23611	823	35	):	):	PUNCT
crl-23611	823	36	25–36	25–36	NUM
crl-23611	823	37	,	,	PUNCT
crl-23611	823	38	https://doi.org/10.1108/00907320210416519	https://doi.org/10.1108/00907320210416519	PROPN
crl-23611	823	39	;	;	PUNCT
crl-23611	823	40	joan	joan	PROPN
crl-23611	823	41	c.	c.	PROPN
crl-23611	823	42	durrance	durrance	PROPN
crl-23611	823	43	,	,	PUNCT
crl-23611	823	44	“	"	PUNCT
crl-23611	823	45	reference	reference	NOUN
crl-23611	823	46	success	success	NOUN
crl-23611	823	47	:	:	PUNCT
crl-23611	823	48	does	do	AUX
crl-23611	823	49	the	the	DET
crl-23611	823	50	55	55	NUM
crl-23611	823	51	percent	percent	NOUN
crl-23611	823	52	rule	rule	NOUN
crl-23611	823	53	tell	tell	VERB
crl-23611	823	54	the	the	DET
crl-23611	823	55	whole	whole	ADJ
crl-23611	823	56	story	story	NOUN
crl-23611	823	57	?	?	PUNCT
crl-23611	823	58	”	"	PUNCT
crl-23611	823	59	library	library	PROPN
crl-23611	823	60	journal	journal	PROPN
crl-23611	823	61	114	114	NUM
crl-23611	823	62	,	,	PUNCT
crl-23611	823	63	no	no	INTJ
crl-23611	823	64	.	.	NOUN
crl-23611	823	65	7	7	NUM
crl-23611	823	66	(	(	PUNCT
crl-23611	823	67	apr	apr	PROPN
crl-23611	823	68	.	.	PROPN
crl-23611	823	69	15	15	NUM
crl-23611	823	70	,	,	PUNCT
crl-23611	823	71	1989	1989	NUM
crl-23611	823	72	):	):	PUNCT
crl-23611	823	73	31–36	31–36	NUM
crl-23611	823	74	.	.	PUNCT
crl-23611	824	1	34	34	NUM
crl-23611	824	2	.	.	PUNCT
crl-23611	825	1	cassidy	cassidy	PROPN
crl-23611	825	2	r.	r.	PROPN
crl-23611	825	3	sugimoto	sugimoto	PROPN
crl-23611	825	4	,	,	PUNCT
crl-23611	825	5	“	"	PUNCT
crl-23611	825	6	evaluating	evaluate	VERB
crl-23611	825	7	reference	reference	NOUN
crl-23611	825	8	transactions	transaction	NOUN
crl-23611	825	9	in	in	ADP
crl-23611	825	10	academic	academic	ADJ
crl-23611	825	11	music	music	NOUN
crl-23611	825	12	libraries	library	NOUN
crl-23611	825	13	,	,	PUNCT
crl-23611	825	14	”	"	PUNCT
crl-23611	825	15	music	music	NOUN
crl-23611	825	16	reference	reference	NOUN
crl-23611	825	17	services	service	NOUN
crl-23611	825	18	quarterly	quarterly	ADJ
crl-23611	825	19	11	11	NUM
crl-23611	825	20	,	,	PUNCT
crl-23611	825	21	no	no	INTJ
crl-23611	825	22	.	.	NOUN
crl-23611	825	23	1	1	NUM
crl-23611	825	24	(	(	PUNCT
crl-23611	825	25	2008	2008	NUM
crl-23611	825	26	):	):	PUNCT
crl-23611	825	27	1–32	1–32	NUM
crl-23611	825	28	,	,	PUNCT
crl-23611	825	29	https://doi.org/10.1080/10588160802157124	https://doi.org/10.1080/10588160802157124	NOUN
crl-23611	825	30	.	.	PUNCT
crl-23611	826	1	35	35	NUM
crl-23611	826	2	.	.	PUNCT
crl-23611	827	1	sugimoto	sugimoto	PROPN
crl-23611	827	2	,	,	PUNCT
crl-23611	827	3	“	"	PUNCT
crl-23611	827	4	evaluating	evaluate	VERB
crl-23611	827	5	reference	reference	NOUN
crl-23611	827	6	transactions	transaction	NOUN
crl-23611	827	7	in	in	ADP
crl-23611	827	8	academic	academic	ADJ
crl-23611	827	9	music	music	NOUN
crl-23611	827	10	libraries	library	NOUN
crl-23611	827	11	.	.	PUNCT
crl-23611	827	12	”	"	PUNCT
crl-23611	828	1	36	36	NUM
crl-23611	828	2	.	.	PUNCT
crl-23611	829	1	kwon	kwon	PROPN
crl-23611	829	2	,	,	PUNCT
crl-23611	829	3	“	"	PUNCT
crl-23611	829	4	user	user	NOUN
crl-23611	829	5	satisfaction	satisfaction	NOUN
crl-23611	829	6	with	with	ADP
crl-23611	829	7	referrals	referral	NOUN
crl-23611	829	8	at	at	ADP
crl-23611	829	9	a	a	DET
crl-23611	829	10	collaborative	collaborative	ADJ
crl-23611	829	11	virtual	virtual	ADJ
crl-23611	829	12	reference	reference	NOUN
crl-23611	829	13	service	service	NOUN
crl-23611	829	14	.	.	PUNCT
crl-23611	829	15	”	"	PUNCT
crl-23611	830	1	37	37	NUM
crl-23611	830	2	.	.	PUNCT
crl-23611	831	1	kirsti	kirsti	PROPN
crl-23611	831	2	nilsen	nilsen	PROPN
crl-23611	831	3	,	,	PUNCT
crl-23611	831	4	“	"	PUNCT
crl-23611	831	5	the	the	DET
crl-23611	831	6	library	library	NOUN
crl-23611	831	7	visit	visit	NOUN
crl-23611	831	8	study	study	NOUN
crl-23611	831	9	:	:	PUNCT
crl-23611	831	10	user	user	NOUN
crl-23611	831	11	experiences	experience	NOUN
crl-23611	831	12	at	at	ADP
crl-23611	831	13	the	the	DET
crl-23611	831	14	virtual	virtual	ADJ
crl-23611	831	15	reference	reference	NOUN
crl-23611	831	16	desk	desk	NOUN
crl-23611	831	17	,	,	PUNCT
crl-23611	831	18	”	"	PUNCT
crl-23611	831	19	information	information	NOUN
crl-23611	831	20	research	research	NOUN
crl-23611	831	21	9	9	NUM
crl-23611	831	22	,	,	PUNCT
crl-23611	831	23	no	no	INTJ
crl-23611	831	24	.	.	NOUN
crl-23611	831	25	2	2	NUM
crl-23611	831	26	(	(	PUNCT
crl-23611	831	27	2004	2004	NUM
crl-23611	831	28	)	)	PUNCT
crl-23611	831	29	,	,	PUNCT
crl-23611	831	30	available	available	ADJ
crl-23611	831	31	online	online	ADV
crl-23611	831	32	at	at	ADP
crl-23611	831	33	www.informationr.net/ir/9-2/paper171.html	www.informationr.net/ir/9-2/paper171.html	PROPN
crl-23611	832	1	[	[	X
crl-23611	832	2	accessed	access	VERB
crl-23611	832	3	25	25	NUM
crl-23611	832	4	september	september	PROPN
crl-23611	832	5	2018	2018	NUM
crl-23611	832	6	]	]	PUNCT
crl-23611	832	7	;	;	PUNCT
crl-23611	832	8	kirsti	kirsti	PROPN
crl-23611	832	9	nilsen	nilsen	PROPN
crl-23611	832	10	,	,	PUNCT
crl-23611	832	11	“	"	PUNCT
crl-23611	832	12	comparing	compare	VERB
crl-23611	832	13	users	user	NOUN
crl-23611	832	14	’	’	PART
crl-23611	832	15	perspectives	perspective	NOUN
crl-23611	832	16	of	of	ADP
crl-23611	832	17	in	in	ADP
crl-23611	832	18	-	-	PUNCT
crl-23611	832	19	person	person	NOUN
crl-23611	832	20	and	and	CCONJ
crl-23611	832	21	virtual	virtual	ADJ
crl-23611	832	22	reference	reference	NOUN
crl-23611	832	23	,	,	PUNCT
crl-23611	832	24	”	"	PUNCT
crl-23611	832	25	new	new	ADJ
crl-23611	832	26	library	library	NOUN
crl-23611	832	27	world	world	NOUN
crl-23611	832	28	107	107	NUM
crl-23611	832	29	,	,	PUNCT
crl-23611	832	30	no	no	INTJ
crl-23611	832	31	.	.	NOUN
crl-23611	832	32	3/4	3/4	NUM
crl-23611	832	33	(	(	PUNCT
crl-23611	832	34	2006	2006	NUM
crl-23611	832	35	):	):	PUNCT
crl-23611	832	36	91–104	91–104	PROPN
crl-23611	832	37	,	,	PUNCT
crl-23611	832	38	https://doi.org/10.1108/03074800610654871	https://doi.org/10.1108/03074800610654871	PROPN
crl-23611	832	39	.	.	PUNCT
crl-23611	833	1	38	38	NUM
crl-23611	833	2	.	.	PUNCT
crl-23611	833	3	nilsen	nilsen	PROPN
crl-23611	833	4	,	,	PUNCT
crl-23611	833	5	“	"	PUNCT
crl-23611	833	6	the	the	DET
crl-23611	833	7	library	library	NOUN
crl-23611	833	8	visit	visit	NOUN
crl-23611	833	9	study	study	NOUN
crl-23611	833	10	”	"	PUNCT
crl-23611	833	11	;	;	PUNCT
crl-23611	833	12	nilsen	nilsen	PROPN
crl-23611	833	13	,	,	PUNCT
crl-23611	833	14	“	"	PUNCT
crl-23611	833	15	comparing	compare	VERB
crl-23611	833	16	users	user	NOUN
crl-23611	833	17	’	’	PART
crl-23611	833	18	perspectives	perspective	NOUN
crl-23611	833	19	of	of	ADP
crl-23611	833	20	in	in	ADP
crl-23611	833	21	-	-	PUNCT
crl-23611	833	22	person	person	NOUN
crl-23611	833	23	and	and	CCONJ
crl-23611	833	24	virtual	virtual	ADJ
crl-23611	833	25	reference	reference	NOUN
crl-23611	833	26	.	.	PUNCT
crl-23611	833	27	”	"	PUNCT
crl-23611	834	1	39	39	NUM
crl-23611	834	2	.	.	PUNCT
crl-23611	835	1	nilsen	nilsen	PROPN
crl-23611	835	2	,	,	PUNCT
crl-23611	835	3	“	"	PUNCT
crl-23611	835	4	the	the	DET
crl-23611	835	5	library	library	NOUN
crl-23611	835	6	visit	visit	NOUN
crl-23611	835	7	study	study	NOUN
crl-23611	835	8	.	.	PUNCT
crl-23611	835	9	”	"	PUNCT
crl-23611	836	1	40	40	NUM
crl-23611	836	2	.	.	PUNCT
crl-23611	836	3	nilsen	nilsen	PROPN
crl-23611	836	4	,	,	PUNCT
crl-23611	836	5	“	"	PUNCT
crl-23611	836	6	comparing	compare	VERB
crl-23611	836	7	users	user	NOUN
crl-23611	836	8	’	’	PART
crl-23611	836	9	perspectives	perspective	NOUN
crl-23611	836	10	of	of	ADP
crl-23611	836	11	in	in	ADP
crl-23611	836	12	-	-	PUNCT
crl-23611	836	13	person	person	NOUN
crl-23611	836	14	and	and	CCONJ
crl-23611	836	15	virtual	virtual	ADJ
crl-23611	836	16	reference	reference	NOUN
crl-23611	836	17	,	,	PUNCT
crl-23611	836	18	”	"	PUNCT
crl-23611	836	19	96	96	NUM
crl-23611	836	20	.	.	NOUN
crl-23611	836	21	41	41	NUM
crl-23611	836	22	.	.	PUNCT
crl-23611	837	1	baumgart	baumgart	PROPN
crl-23611	837	2	,	,	PUNCT
crl-23611	837	3	carrillo	carrillo	PROPN
crl-23611	837	4	,	,	PUNCT
crl-23611	837	5	and	and	CCONJ
crl-23611	837	6	schmidli	schmidli	NOUN
crl-23611	837	7	,	,	PUNCT
crl-23611	837	8	“	"	PUNCT
crl-23611	837	9	iterative	iterative	NOUN
crl-23611	837	10	chat	chat	NOUN
crl-23611	837	11	transcript	transcript	NOUN
crl-23611	837	12	analysis	analysis	NOUN
crl-23611	837	13	.	.	PUNCT
crl-23611	837	14	”	"	PUNCT
crl-23611	838	1	42	42	NUM
crl-23611	838	2	.	.	PUNCT
crl-23611	839	1	rosaline	rosaline	PROPN
crl-23611	839	2	s.	s.	PROPN
crl-23611	839	3	barbour	barbour	PROPN
crl-23611	839	4	,	,	PUNCT
crl-23611	839	5	“	"	PUNCT
crl-23611	839	6	checklists	checklist	NOUN
crl-23611	839	7	for	for	ADP
crl-23611	839	8	improving	improve	VERB
crl-23611	839	9	rigour	rigour	NOUN
crl-23611	839	10	in	in	ADP
crl-23611	839	11	qualitative	qualitative	ADJ
crl-23611	839	12	research	research	NOUN
crl-23611	839	13	:	:	PUNCT
crl-23611	839	14	a	a	DET
crl-23611	839	15	case	case	NOUN
crl-23611	839	16	of	of	ADP
crl-23611	839	17	the	the	DET
crl-23611	839	18	tail	tail	NOUN
crl-23611	839	19	wagging	wag	VERB
crl-23611	839	20	the	the	DET
crl-23611	839	21	dog	dog	NOUN
crl-23611	839	22	?	?	PUNCT
crl-23611	839	23	”	"	PUNCT
crl-23611	839	24	bmj	bmj	PROPN
crl-23611	839	25	322	322	NUM
crl-23611	839	26	,	,	PUNCT
crl-23611	839	27	no	no	INTJ
crl-23611	839	28	.	.	PUNCT
crl-23611	840	1	7294	7294	NUM
crl-23611	840	2	(	(	PUNCT
crl-23611	840	3	may	may	PROPN
crl-23611	840	4	5	5	NUM
crl-23611	840	5	,	,	PUNCT
crl-23611	840	6	2001	2001	NUM
crl-23611	840	7	):	):	PUNCT
crl-23611	841	1	1115–17	1115–17	PROPN
crl-23611	841	2	,	,	PUNCT
crl-23611	841	3	https://doi.org/10.1136/bmj.322.7294.1115	https://doi.org/10.1136/bmj.322.7294.1115	PROPN
crl-23611	841	4	.	.	PUNCT
crl-23611	842	1	43	43	NUM
crl-23611	842	2	.	.	PUNCT
crl-23611	842	3	nilsen	nilsen	PROPN
crl-23611	842	4	,	,	PUNCT
crl-23611	842	5	“	"	PUNCT
crl-23611	842	6	the	the	DET
crl-23611	842	7	library	library	NOUN
crl-23611	842	8	visit	visit	NOUN
crl-23611	842	9	study	study	NOUN
crl-23611	842	10	”	"	PUNCT
crl-23611	842	11	;	;	PUNCT
crl-23611	842	12	nilsen	nilsen	PROPN
crl-23611	842	13	,	,	PUNCT
crl-23611	842	14	“	"	PUNCT
crl-23611	842	15	comparing	compare	VERB
crl-23611	842	16	users	user	NOUN
crl-23611	842	17	’	’	PART
crl-23611	842	18	perspectives	perspective	NOUN
crl-23611	842	19	of	of	ADP
crl-23611	842	20	in	in	ADP
crl-23611	842	21	-	-	PUNCT
crl-23611	842	22	person	person	NOUN
crl-23611	842	23	and	and	CCONJ
crl-23611	842	24	virtual	virtual	ADJ
crl-23611	842	25	reference	reference	NOUN
crl-23611	842	26	.	.	PUNCT
crl-23611	842	27	”	"	PUNCT
crl-23611	843	1	44	44	NUM
crl-23611	843	2	.	.	PUNCT
crl-23611	843	3	nilsen	nilsen	PROPN
crl-23611	843	4	,	,	PUNCT
crl-23611	843	5	“	"	PUNCT
crl-23611	843	6	the	the	DET
crl-23611	843	7	library	library	NOUN
crl-23611	843	8	visit	visit	NOUN
crl-23611	843	9	study	study	NOUN
crl-23611	843	10	.	.	PUNCT
crl-23611	843	11	”	"	PUNCT
crl-23611	844	1	45	45	NUM
crl-23611	844	2	.	.	PUNCT
crl-23611	844	3	nilsen	nilsen	PROPN
crl-23611	844	4	,	,	PUNCT
crl-23611	844	5	“	"	PUNCT
crl-23611	844	6	the	the	DET
crl-23611	844	7	library	library	NOUN
crl-23611	844	8	visit	visit	NOUN
crl-23611	844	9	study	study	NOUN
crl-23611	844	10	.	.	PUNCT
crl-23611	844	11	”	"	PUNCT
crl-23611	845	1	46	46	NUM
crl-23611	845	2	.	.	PUNCT
crl-23611	846	1	catherine	catherine	PROPN
crl-23611	846	2	sheldrick	sheldrick	PROPN
crl-23611	846	3	ross	ross	PROPN
crl-23611	846	4	and	and	CCONJ
crl-23611	846	5	patricia	patricia	PROPN
crl-23611	846	6	dewdney	dewdney	PROPN
crl-23611	846	7	,	,	PUNCT
crl-23611	846	8	“	"	PUNCT
crl-23611	846	9	negative	negative	ADJ
crl-23611	846	10	closure	closure	NOUN
crl-23611	846	11	:	:	PUNCT
crl-23611	846	12	strategies	strategy	NOUN
crl-23611	846	13	and	and	CCONJ
crl-23611	846	14	counter	counter	NOUN
crl-23611	846	15	-	-	NOUN
crl-23611	846	16	strategies	strategy	NOUN
crl-23611	846	17	in	in	ADP
crl-23611	846	18	the	the	DET
crl-23611	846	19	reference	reference	NOUN
crl-23611	846	20	transaction	transaction	NOUN
crl-23611	846	21	,	,	PUNCT
crl-23611	846	22	”	"	PUNCT
crl-23611	846	23	reference	reference	NOUN
crl-23611	846	24	&	&	CCONJ
crl-23611	846	25	user	user	NOUN
crl-23611	846	26	services	service	NOUN
crl-23611	846	27	quarterly	quarterly	ADV
crl-23611	846	28	38	38	NUM
crl-23611	846	29	,	,	PUNCT
crl-23611	846	30	no	no	INTJ
crl-23611	846	31	.	.	NOUN
crl-23611	846	32	2	2	NUM
crl-23611	846	33	(	(	PUNCT
crl-23611	846	34	1998	1998	NUM
crl-23611	846	35	):	):	PUNCT
crl-23611	846	36	151–63	151–63	NUM
crl-23611	846	37	;	;	PUNCT
crl-23611	846	38	christopher	christopher	PROPN
crl-23611	846	39	w.	w.	PROPN
crl-23611	846	40	nolan	nolan	PROPN
crl-23611	846	41	,	,	PUNCT
crl-23611	846	42	“	"	PUNCT
crl-23611	846	43	closing	close	VERB
crl-23611	846	44	the	the	DET
crl-23611	846	45	reference	reference	NOUN
crl-23611	846	46	interview	interview	NOUN
crl-23611	846	47	:	:	PUNCT
crl-23611	846	48	implications	implication	NOUN
crl-23611	846	49	for	for	ADP
crl-23611	846	50	policy	policy	NOUN
crl-23611	846	51	and	and	CCONJ
crl-23611	846	52	practice	practice	NOUN
crl-23611	846	53	,	,	PUNCT
crl-23611	846	54	”	"	PUNCT
crl-23611	846	55	rq	rq	X
crl-23611	846	56	(	(	PUNCT
crl-23611	846	57	1992	1992	NUM
crl-23611	846	58	)	)	PUNCT
crl-23611	846	59	.	.	PUNCT
crl-23611	847	1	47	47	NUM
crl-23611	847	2	.	.	X
crl-23611	847	3	nilsen	nilsen	PROPN
crl-23611	847	4	,	,	PUNCT
crl-23611	847	5	“	"	PUNCT
crl-23611	847	6	the	the	DET
crl-23611	847	7	library	library	NOUN
crl-23611	847	8	visit	visit	NOUN
crl-23611	847	9	study	study	NOUN
crl-23611	847	10	.	.	PUNCT
crl-23611	847	11	”	"	PUNCT
crl-23611	848	1	48	48	NUM
crl-23611	848	2	.	.	PUNCT
crl-23611	849	1	lynn	lynn	PROPN
crl-23611	849	2	sillipigni	sillipigni	PROPN
crl-23611	849	3	connaway	connaway	PROPN
crl-23611	849	4	,	,	PUNCT
crl-23611	849	5	timothy	timothy	PROPN
crl-23611	849	6	j.	j.	PROPN
crl-23611	849	7	dickey	dickey	PROPN
crl-23611	849	8	,	,	PUNCT
crl-23611	849	9	and	and	CCONJ
crl-23611	849	10	marie	marie	PROPN
crl-23611	849	11	l.	l.	PROPN
crl-23611	849	12	radford	radford	PROPN
crl-23611	849	13	,	,	PUNCT
crl-23611	849	14	“	"	PUNCT
crl-23611	849	15	‘	'	PUNCT
crl-23611	849	16	if	if	SCONJ
crl-23611	849	17	it	it	PRON
crl-23611	849	18	is	be	AUX
crl-23611	849	19	too	too	ADV
crl-23611	849	20	inconvenient	inconvenient	ADJ
crl-23611	849	21	i	i	PRON
crl-23611	849	22	’m	’m	AUX
crl-23611	849	23	not	not	PART
crl-23611	849	24	going	go	VERB
crl-23611	849	25	after	after	ADP
crl-23611	849	26	it	it	PRON
crl-23611	849	27	’	'	PUNCT
crl-23611	849	28	:	:	PUNCT
crl-23611	849	29	convenience	convenience	NOUN
crl-23611	849	30	as	as	ADP
crl-23611	849	31	a	a	DET
crl-23611	849	32	critical	critical	ADJ
crl-23611	849	33	factor	factor	NOUN
crl-23611	849	34	in	in	ADP
crl-23611	849	35	information	information	NOUN
crl-23611	849	36	-	-	PUNCT
crl-23611	849	37	seeking	seek	VERB
crl-23611	849	38	behaviors	behavior	NOUN
crl-23611	849	39	,	,	PUNCT
crl-23611	849	40	”	"	PUNCT
crl-23611	849	41	library	library	NOUN
crl-23611	849	42	&	&	CCONJ
crl-23611	849	43	information	information	PROPN
crl-23611	849	44	science	science	PROPN
crl-23611	849	45	research	research	PROPN
crl-23611	849	46	33	33	NUM
crl-23611	849	47	,	,	PUNCT
crl-23611	849	48	no	no	INTJ
crl-23611	849	49	.	.	NOUN
crl-23611	849	50	3	3	NUM
crl-23611	849	51	(	(	PUNCT
crl-23611	849	52	2011	2011	NUM
crl-23611	849	53	):	):	PUNCT
crl-23611	849	54	179–90	179–90	NUM
crl-23611	849	55	.	.	PUNCT
crl-23611	850	1	49	49	NUM
crl-23611	850	2	.	.	PUNCT
crl-23611	851	1	deborah	deborah	PROPN
crl-23611	851	2	l.	l.	PROPN
crl-23611	851	3	meert	meert	PROPN
crl-23611	851	4	and	and	CCONJ
crl-23611	851	5	lisa	lisa	PROPN
crl-23611	851	6	m.	m.	NOUN
crl-23611	851	7	given	give	VERB
crl-23611	851	8	,	,	PUNCT
crl-23611	851	9	“	"	PUNCT
crl-23611	851	10	measuring	measure	VERB
crl-23611	851	11	quality	quality	NOUN
crl-23611	851	12	in	in	ADP
crl-23611	851	13	chat	chat	NOUN
crl-23611	851	14	reference	reference	NOUN
crl-23611	851	15	consortia	consortia	NOUN
crl-23611	851	16	:	:	PUNCT
crl-23611	851	17	a	a	DET
crl-23611	851	18	comparative	comparative	ADJ
crl-23611	851	19	analysis	analysis	NOUN
crl-23611	851	20	of	of	ADP
crl-23611	851	21	responses	response	NOUN
crl-23611	851	22	to	to	ADP
crl-23611	851	23	users	user	NOUN
crl-23611	851	24	’	’	PART
crl-23611	851	25	queries	query	NOUN
crl-23611	851	26	,	,	PUNCT
crl-23611	851	27	”	"	PUNCT
crl-23611	851	28	college	college	PROPN
crl-23611	851	29	&	&	CCONJ
crl-23611	851	30	research	research	PROPN
crl-23611	851	31	libraries	library	NOUN
crl-23611	851	32	70	70	NUM
crl-23611	851	33	,	,	PUNCT
crl-23611	851	34	no	no	INTJ
crl-23611	851	35	.	.	NOUN
crl-23611	851	36	1	1	NUM
crl-23611	851	37	(	(	PUNCT
crl-23611	851	38	jan	jan	PROPN
crl-23611	851	39	.	.	PROPN
crl-23611	851	40	1	1	NUM
crl-23611	851	41	,	,	PUNCT
crl-23611	851	42	2009	2009	NUM
crl-23611	851	43	):	):	PUNCT
crl-23611	851	44	71–84	71–84	NOUN
crl-23611	851	45	,	,	PUNCT
crl-23611	851	46	https://doi	https://doi	PROPN
crl-23611	851	47	.	.	PUNCT
crl-23611	852	1	org/10.5860	org/10.5860	NOUN
crl-23611	852	2	/	/	SYM
crl-23611	852	3	crl.70.1.71	crl.70.1.71	PROPN
crl-23611	852	4	;	;	PUNCT
crl-23611	852	5	kate	kate	X
crl-23611	852	6	fuller	full	ADJ
crl-23611	852	7	and	and	CCONJ
crl-23611	852	8	nancy	nancy	PROPN
crl-23611	852	9	h.	h.	PROPN
crl-23611	852	10	dryden	dryden	PROPN
crl-23611	852	11	,	,	PUNCT
crl-23611	852	12	“	"	PUNCT
crl-23611	852	13	chat	chat	VERB
crl-23611	852	14	reference	reference	NOUN
crl-23611	852	15	analysis	analysis	NOUN
crl-23611	852	16	to	to	PART
crl-23611	852	17	determine	determine	VERB
crl-23611	852	18	accuracy	accuracy	NOUN
crl-23611	852	19	and	and	CCONJ
crl-23611	852	20	staffing	staffing	NOUN
crl-23611	852	21	needs	need	VERB
crl-23611	852	22	at	at	ADP
crl-23611	852	23	one	one	NUM
crl-23611	852	24	academic	academic	ADJ
crl-23611	852	25	library	library	NOUN
crl-23611	852	26	,	,	PUNCT
crl-23611	852	27	”	"	PUNCT
crl-23611	852	28	internet	internet	NOUN
crl-23611	852	29	reference	reference	NOUN
crl-23611	852	30	services	service	NOUN
crl-23611	852	31	quarterly	quarterly	ADV
crl-23611	852	32	20	20	NUM
crl-23611	852	33	,	,	PUNCT
crl-23611	852	34	no	no	INTJ
crl-23611	852	35	.	.	NOUN
crl-23611	853	1	3/4	3/4	NUM
crl-23611	853	2	(	(	PUNCT
crl-23611	853	3	2015	2015	NUM
crl-23611	853	4	):	):	PUNCT
crl-23611	853	5	163–81	163–81	NUM
crl-23611	853	6	;	;	PUNCT
crl-23611	853	7	marie	marie	PROPN
crl-23611	853	8	l.	l.	PROPN
crl-23611	853	9	radford	radford	PROPN
crl-23611	853	10	and	and	CCONJ
crl-23611	853	11	lynn	lynn	PROPN
crl-23611	853	12	silipigni	silipigni	PROPN
crl-23611	853	13	connaway	connaway	PROPN
crl-23611	853	14	,	,	PUNCT
crl-23611	853	15	“	"	PUNCT
crl-23611	853	16	not	not	PART
crl-23611	853	17	dead	dead	ADJ
crl-23611	853	18	yet	yet	ADV
crl-23611	853	19	!	!	PUNCT
crl-23611	854	1	a	a	DET
crl-23611	854	2	longitudinal	longitudinal	ADJ
crl-23611	854	3	study	study	NOUN
crl-23611	854	4	of	of	ADP
crl-23611	854	5	query	query	NOUN
crl-23611	854	6	type	type	NOUN
crl-23611	854	7	and	and	CCONJ
crl-23611	854	8	ready	ready	ADJ
crl-23611	854	9	reference	reference	NOUN
crl-23611	854	10	accuracy	accuracy	NOUN
crl-23611	854	11	in	in	ADP
crl-23611	854	12	live	live	ADJ
crl-23611	854	13	chat	chat	NOUN
crl-23611	855	1	and	and	CCONJ
crl-23611	855	2	i	i	PRON
crl-23611	855	3	m	m	VERB
crl-23611	855	4	reference	reference	NOUN
crl-23611	855	5	,	,	PUNCT
crl-23611	855	6	”	"	PUNCT
crl-23611	855	7	library	library	NOUN
crl-23611	855	8	&	&	CCONJ
crl-23611	855	9	information	information	PROPN
crl-23611	855	10	science	science	PROPN
crl-23611	855	11	research	research	PROPN
crl-23611	855	12	35	35	NUM
crl-23611	855	13	,	,	PUNCT
crl-23611	855	14	no	no	INTJ
crl-23611	855	15	.	.	NOUN
crl-23611	855	16	1	1	NUM
crl-23611	855	17	(	(	PUNCT
crl-23611	855	18	2013	2013	NUM
crl-23611	855	19	):	):	PUNCT
crl-23611	855	20	2–13	2–13	NOUN
crl-23611	855	21	.	.	PUNCT
crl-23611	856	1	50	50	NUM
crl-23611	856	2	.	.	PUNCT
crl-23611	856	3	rusa	rusa	NOUN
crl-23611	856	4	,	,	PUNCT
crl-23611	856	5	“	"	PUNCT
crl-23611	856	6	guidelines	guideline	NOUN
crl-23611	856	7	for	for	ADP
crl-23611	856	8	behavioral	behavioral	ADJ
crl-23611	856	9	performance	performance	NOUN
crl-23611	856	10	of	of	ADP
crl-23611	856	11	reference	reference	NOUN
crl-23611	856	12	and	and	CCONJ
crl-23611	856	13	information	information	NOUN
crl-23611	856	14	service	service	NOUN
crl-23611	856	15	providers	provider	NOUN
crl-23611	856	16	.	.	PUNCT
crl-23611	856	17	”	"	PUNCT
crl-23611	857	1	51	51	NUM
crl-23611	857	2	.	.	PUNCT
crl-23611	857	3	rusa	rusa	NOUN
crl-23611	857	4	,	,	PUNCT
crl-23611	857	5	“	"	PUNCT
crl-23611	857	6	guidelines	guideline	NOUN
crl-23611	857	7	for	for	ADP
crl-23611	857	8	behavioral	behavioral	ADJ
crl-23611	857	9	performance	performance	NOUN
crl-23611	857	10	of	of	ADP
crl-23611	857	11	reference	reference	NOUN
crl-23611	857	12	and	and	CCONJ
crl-23611	857	13	information	information	NOUN
crl-23611	857	14	service	service	NOUN
crl-23611	857	15	providers	provider	NOUN
crl-23611	857	16	.	.	PUNCT
crl-23611	857	17	”	"	PUNCT
crl-23611	858	1	52	52	NUM
crl-23611	858	2	.	.	PUNCT
crl-23611	859	1	keyes	keyes	PROPN
crl-23611	859	2	and	and	CCONJ
crl-23611	859	3	dworak	dworak	PROPN
crl-23611	859	4	,	,	PUNCT
crl-23611	859	5	“	"	PUNCT
crl-23611	859	6	staffing	staff	VERB
crl-23611	859	7	chat	chat	NOUN
crl-23611	859	8	reference	reference	NOUN
crl-23611	859	9	with	with	ADP
crl-23611	859	10	undergraduate	undergraduate	ADJ
crl-23611	859	11	student	student	NOUN
crl-23611	859	12	assistants	assistant	NOUN
crl-23611	859	13	at	at	ADP
crl-23611	859	14	an	an	DET
crl-23611	859	15	academic	academic	ADJ
crl-23611	859	16	library	library	NOUN
crl-23611	859	17	.	.	PUNCT
crl-23611	859	18	”	"	PUNCT
crl-23611	860	1	53	53	NUM
crl-23611	860	2	.	.	PUNCT
crl-23611	860	3	rusa	rusa	NOUN
crl-23611	860	4	,	,	PUNCT
crl-23611	860	5	“	"	PUNCT
crl-23611	860	6	guidelines	guideline	NOUN
crl-23611	860	7	for	for	ADP
crl-23611	860	8	behavioral	behavioral	ADJ
crl-23611	860	9	performance	performance	NOUN
crl-23611	860	10	of	of	ADP
crl-23611	860	11	reference	reference	NOUN
crl-23611	860	12	and	and	CCONJ
crl-23611	860	13	information	information	NOUN
crl-23611	860	14	service	service	NOUN
crl-23611	860	15	providers	provider	NOUN
crl-23611	860	16	.	.	PUNCT
crl-23611	860	17	”	"	PUNCT
crl-23611	861	1	54	54	NUM
crl-23611	861	2	.	.	PUNCT
crl-23611	862	1	rusa	rusa	NOUN
crl-23611	862	2	,	,	PUNCT
crl-23611	862	3	“	"	PUNCT
crl-23611	862	4	guidelines	guideline	NOUN
crl-23611	862	5	for	for	ADP
crl-23611	862	6	behavioral	behavioral	ADJ
crl-23611	862	7	performance	performance	NOUN
crl-23611	862	8	of	of	ADP
crl-23611	862	9	reference	reference	NOUN
crl-23611	862	10	and	and	CCONJ
crl-23611	862	11	information	information	NOUN
crl-23611	862	12	service	service	NOUN
crl-23611	862	13	providers	provider	NOUN
crl-23611	862	14	.	.	PUNCT
crl-23611	862	15	”	"	PUNCT
crl-23611	863	1	55	55	NUM
crl-23611	863	2	.	.	PUNCT
crl-23611	864	1	duinkerken	duinkerken	PROPN
crl-23611	864	2	,	,	PUNCT
crl-23611	864	3	stephens	stephen	NOUN
crl-23611	864	4	,	,	PUNCT
crl-23611	864	5	and	and	CCONJ
crl-23611	864	6	macdonald	macdonald	PROPN
crl-23611	864	7	,	,	PUNCT
crl-23611	864	8	“	"	PUNCT
crl-23611	864	9	the	the	DET
crl-23611	864	10	chat	chat	PROPN
crl-23611	864	11	reference	reference	NOUN
crl-23611	864	12	interview	interview	NOUN
crl-23611	864	13	.	.	PUNCT
crl-23611	864	14	”	"	PUNCT
crl-23611	865	1	56	56	NUM
crl-23611	865	2	.	.	PUNCT
crl-23611	865	3	bishop	bishop	PROPN
crl-23611	865	4	,	,	PUNCT
crl-23611	865	5	“	"	PUNCT
crl-23611	865	6	can	can	AUX
crl-23611	865	7	consortial	consortial	ADJ
crl-23611	865	8	reference	reference	NOUN
crl-23611	865	9	partners	partner	NOUN
crl-23611	865	10	answer	answer	VERB
crl-23611	865	11	your	your	PRON
crl-23611	865	12	local	local	ADJ
crl-23611	865	13	users	user	NOUN
crl-23611	865	14	’	'	PUNCT
crl-23611	865	15	library	library	NOUN
crl-23611	865	16	questions	question	NOUN
crl-23611	865	17	?	?	PUNCT
crl-23611	865	18	”	"	PUNCT
crl-23611	865	19	;	;	PUNCT
crl-23611	865	20	kwon	kwon	VERB
crl-23611	865	21	,	,	PUNCT
crl-23611	865	22	“	"	PUNCT
crl-23611	865	23	user	user	NOUN
crl-23611	865	24	satisfaction	satisfaction	NOUN
crl-23611	865	25	with	with	ADP
crl-23611	865	26	referrals	referral	NOUN
crl-23611	865	27	at	at	ADP
crl-23611	865	28	a	a	DET
crl-23611	865	29	collaborative	collaborative	ADJ
crl-23611	865	30	virtual	virtual	ADJ
crl-23611	865	31	reference	reference	NOUN
crl-23611	865	32	service	service	NOUN
crl-23611	865	33	.	.	PUNCT
crl-23611	865	34	”	"	PUNCT
crl-23611	866	1	57	57	NUM
crl-23611	866	2	.	.	PUNCT
crl-23611	867	1	rusa	rusa	NOUN
crl-23611	867	2	,	,	PUNCT
crl-23611	867	3	“	"	PUNCT
crl-23611	867	4	guidelines	guideline	NOUN
crl-23611	867	5	for	for	ADP
crl-23611	867	6	behavioral	behavioral	ADJ
crl-23611	867	7	performance	performance	NOUN
crl-23611	867	8	of	of	ADP
crl-23611	867	9	reference	reference	NOUN
crl-23611	867	10	and	and	CCONJ
crl-23611	867	11	information	information	NOUN
crl-23611	867	12	service	service	NOUN
crl-23611	867	13	providers	provider	NOUN
crl-23611	867	14	.	.	PUNCT
crl-23611	867	15	”	"	PUNCT
crl-23611	868	1	58	58	NUM
crl-23611	868	2	.	.	PUNCT
crl-23611	869	1	ward	ward	NOUN
crl-23611	869	2	and	and	CCONJ
crl-23611	869	3	jacoby	jacoby	PROPN
crl-23611	869	4	,	,	PUNCT
crl-23611	869	5	“	"	PUNCT
crl-23611	869	6	a	a	DET
crl-23611	869	7	rubric	rubric	NOUN
crl-23611	869	8	and	and	CCONJ
crl-23611	869	9	methodology	methodology	NOUN
crl-23611	869	10	for	for	ADP
crl-23611	869	11	benchmarking	benchmarke	VERB
crl-23611	869	12	referral	referral	ADJ
crl-23611	869	13	goals	goal	NOUN
crl-23611	869	14	.	.	PUNCT
crl-23611	869	15	”	"	PUNCT
crl-23611	870	1	59	59	NUM
crl-23611	870	2	.	.	PUNCT
crl-23611	870	3	rusa	rusa	NOUN
crl-23611	870	4	,	,	PUNCT
crl-23611	870	5	“	"	PUNCT
crl-23611	870	6	guidelines	guideline	NOUN
crl-23611	870	7	for	for	ADP
crl-23611	870	8	behavioral	behavioral	ADJ
crl-23611	870	9	performance	performance	NOUN
crl-23611	870	10	of	of	ADP
crl-23611	870	11	reference	reference	NOUN
crl-23611	870	12	and	and	CCONJ
crl-23611	870	13	information	information	NOUN
crl-23611	870	14	service	service	NOUN
crl-23611	870	15	providers	provider	NOUN
crl-23611	870	16	.	.	PUNCT
crl-23611	870	17	”	"	PUNCT
crl-23611	871	1	60	60	NUM
crl-23611	871	2	.	.	PUNCT
crl-23611	871	3	waugh	waugh	PROPN
crl-23611	871	4	,	,	PUNCT
crl-23611	871	5	“	"	PUNCT
crl-23611	871	6	formality	formality	NOUN
crl-23611	871	7	in	in	ADP
crl-23611	871	8	chat	chat	NOUN
crl-23611	871	9	reference	reference	NOUN
crl-23611	871	10	.	.	PUNCT
crl-23611	871	11	”	"	PUNCT
crl-23611	872	1	https://doi.org/10.1108/00907320210416519	https://doi.org/10.1108/00907320210416519	PROPN
crl-23611	872	2	https://doi.org/10.1080/10588160802157124	https://doi.org/10.1080/10588160802157124	ADV
crl-23611	872	3	http://www.informationr.net/ir/9-2/paper171.html	http://www.informationr.net/ir/9-2/paper171.html	ADV
crl-23611	872	4	https://doi.org/10.1108/03074800610654871	https://doi.org/10.1108/03074800610654871	PROPN
crl-23611	872	5	https://doi.org/10.1136/bmj.322.7294.1115	https://doi.org/10.1136/bmj.322.7294.1115	VERB
crl-23611	872	6	https://doi.org/10.5860/crl.70.1.71	https://doi.org/10.5860/crl.70.1.71	X
crl-23611	872	7	https://doi.org/10.5860/crl.70.1.71	https://doi.org/10.5860/crl.70.1.71	X