id	sid	tid	token	lemma	pos
crl-24580	1	1	503	503	NUM
crl-24580	1	2	dissonance	dissonance	NOUN
crl-24580	1	3	between	between	ADP
crl-24580	1	4	perceptions	perception	NOUN
crl-24580	1	5	and	and	CCONJ
crl-24580	1	6	use	use	NOUN
crl-24580	1	7	of	of	ADP
crl-24580	1	8	virtual	virtual	ADJ
crl-24580	1	9	reference	reference	NOUN
crl-24580	1	10	methods	method	NOUN
crl-24580	1	11	tara	tara	VERB
crl-24580	1	12	mawhinney	mawhinney	NOUN
crl-24580	1	13	and	and	CCONJ
crl-24580	1	14	sandy	sandy	PROPN
crl-24580	1	15	hervieux	hervieux	PROPN
crl-24580	1	16	*	*	PROPN
crl-24580	1	17	this	this	DET
crl-24580	1	18	multimethod	multimethod	ADJ
crl-24580	1	19	study	study	NOUN
crl-24580	1	20	investigates	investigate	VERB
crl-24580	1	21	differences	difference	NOUN
crl-24580	1	22	in	in	ADP
crl-24580	1	23	question	question	NOUN
crl-24580	1	24	complexity	complexity	NOUN
crl-24580	1	25	and	and	CCONJ
crl-24580	1	26	type	type	NOUN
crl-24580	1	27	between	between	ADP
crl-24580	1	28	live	live	ADJ
crl-24580	1	29	chat	chat	NOUN
crl-24580	1	30	,	,	PUNCT
crl-24580	1	31	email	email	NOUN
crl-24580	1	32	,	,	PUNCT
crl-24580	1	33	and	and	CCONJ
crl-24580	1	34	texting	texte	VERB
crl-24580	1	35	by	by	ADP
crl-24580	1	36	comparing	compare	VERB
crl-24580	1	37	findings	finding	NOUN
crl-24580	1	38	from	from	ADP
crl-24580	1	39	user	user	NOUN
crl-24580	1	40	interviews	interview	NOUN
crl-24580	1	41	and	and	CCONJ
crl-24580	1	42	virtual	virtual	ADJ
crl-24580	1	43	reference	reference	NOUN
crl-24580	1	44	transcripts	transcript	NOUN
crl-24580	1	45	,	,	PUNCT
crl-24580	1	46	with	with	ADP
crl-24580	1	47	the	the	DET
crl-24580	1	48	goal	goal	NOUN
crl-24580	1	49	of	of	ADP
crl-24580	1	50	better	well	ADJ
crl-24580	1	51	understanding	understanding	NOUN
crl-24580	1	52	how	how	SCONJ
crl-24580	1	53	different	different	ADJ
crl-24580	1	54	delivery	delivery	NOUN
crl-24580	1	55	methods	method	NOUN
crl-24580	1	56	can	can	AUX
crl-24580	1	57	meet	meet	VERB
crl-24580	1	58	user	user	NOUN
crl-24580	1	59	needs	need	NOUN
crl-24580	1	60	in	in	ADP
crl-24580	1	61	the	the	DET
crl-24580	1	62	context	context	NOUN
crl-24580	1	63	of	of	ADP
crl-24580	1	64	an	an	DET
crl-24580	1	65	academic	academic	ADJ
crl-24580	1	66	library	library	NOUN
crl-24580	1	67	.	.	PUNCT
crl-24580	2	1	findings	finding	NOUN
crl-24580	2	2	reveal	reveal	VERB
crl-24580	2	3	dissonance	dissonance	NOUN
crl-24580	2	4	between	between	ADP
crl-24580	2	5	perceptions	perception	NOUN
crl-24580	2	6	and	and	CCONJ
crl-24580	2	7	use	use	NOUN
crl-24580	2	8	of	of	ADP
crl-24580	2	9	chat	chat	NOUN
crl-24580	2	10	and	and	CCONJ
crl-24580	2	11	email	email	NOUN
crl-24580	2	12	.	.	PUNCT
crl-24580	3	1	interviews	interview	NOUN
crl-24580	3	2	suggest	suggest	VERB
crl-24580	3	3	users	user	NOUN
crl-24580	3	4	consider	consider	VERB
crl-24580	3	5	chat	chat	NOUN
crl-24580	3	6	to	to	PART
crl-24580	3	7	be	be	AUX
crl-24580	3	8	for	for	ADP
crl-24580	3	9	basic	basic	ADJ
crl-24580	3	10	queries	query	NOUN
crl-24580	3	11	whereas	whereas	SCONJ
crl-24580	3	12	transcripts	transcript	NOUN
crl-24580	3	13	coded	code	VERB
crl-24580	3	14	using	use	VERB
crl-24580	3	15	the	the	DET
crl-24580	3	16	read	read	NOUN
crl-24580	3	17	scale	scale	NOUN
crl-24580	3	18	,	,	PUNCT
crl-24580	3	19	a	a	DET
crl-24580	3	20	well	well	ADV
crl-24580	3	21	-	-	PUNCT
crl-24580	3	22	known	know	VERB
crl-24580	3	23	reference	reference	NOUN
crl-24580	3	24	assessment	assessment	NOUN
crl-24580	3	25	tool	tool	NOUN
crl-24580	3	26	,	,	PUNCT
crl-24580	3	27	show	show	VERB
crl-24580	3	28	question	question	NOUN
crl-24580	3	29	complexity	complexity	NOUN
crl-24580	3	30	to	to	PART
crl-24580	3	31	be	be	AUX
crl-24580	3	32	highest	high	ADJ
crl-24580	3	33	in	in	ADP
crl-24580	3	34	chat	chat	PROPN
crl-24580	3	35	.	.	PUNCT
crl-24580	4	1	our	our	PRON
crl-24580	4	2	analysis	analysis	NOUN
crl-24580	4	3	also	also	ADV
crl-24580	4	4	found	find	VERB
crl-24580	4	5	statistically	statistically	ADV
crl-24580	4	6	significant	significant	ADJ
crl-24580	4	7	differences	difference	NOUN
crl-24580	4	8	in	in	ADP
crl-24580	4	9	the	the	DET
crl-24580	4	10	presence	presence	NOUN
crl-24580	4	11	of	of	ADP
crl-24580	4	12	reference	reference	NOUN
crl-24580	4	13	interviews	interview	NOUN
crl-24580	4	14	and	and	CCONJ
crl-24580	4	15	instruction	instruction	NOUN
crl-24580	4	16	for	for	ADP
crl-24580	4	17	chat	chat	NOUN
crl-24580	4	18	,	,	PUNCT
crl-24580	4	19	email	email	NOUN
crl-24580	4	20	,	,	PUNCT
crl-24580	4	21	and	and	CCONJ
crl-24580	4	22	texting	texte	VERB
crl-24580	4	23	.	.	PUNCT
crl-24580	5	1	rebranding	rebrande	VERB
crl-24580	5	2	chat	chat	VERB
crl-24580	5	3	more	more	ADV
crl-24580	5	4	explicitly	explicitly	ADV
crl-24580	5	5	for	for	ADP
crl-24580	5	6	intermediate	intermediate	ADJ
crl-24580	5	7	and	and	CCONJ
crl-24580	5	8	advanced	advanced	ADJ
crl-24580	5	9	queries	query	NOUN
crl-24580	5	10	may	may	AUX
crl-24580	5	11	succeed	succeed	VERB
crl-24580	5	12	in	in	ADP
crl-24580	5	13	attracting	attract	VERB
crl-24580	5	14	users	user	NOUN
crl-24580	5	15	who	who	PRON
crl-24580	5	16	consider	consider	VERB
crl-24580	5	17	chat	chat	NOUN
crl-24580	5	18	only	only	ADV
crl-24580	5	19	for	for	ADP
crl-24580	5	20	basic	basic	ADJ
crl-24580	5	21	queries	query	NOUN
crl-24580	5	22	,	,	PUNCT
crl-24580	5	23	thus	thus	ADV
crl-24580	5	24	narrowing	narrow	VERB
crl-24580	5	25	the	the	DET
crl-24580	5	26	gap	gap	NOUN
crl-24580	5	27	between	between	ADP
crl-24580	5	28	user	user	NOUN
crl-24580	5	29	perceptions	perception	NOUN
crl-24580	5	30	and	and	CCONJ
crl-24580	5	31	actual	actual	ADJ
crl-24580	5	32	use	use	NOUN
crl-24580	5	33	.	.	PUNCT
crl-24580	6	1	introduction	introduction	NOUN
crl-24580	6	2	this	this	DET
crl-24580	6	3	research	research	NOUN
crl-24580	6	4	study	study	NOUN
crl-24580	6	5	compares	compare	VERB
crl-24580	6	6	users	user	NOUN
crl-24580	6	7	’	’	PART
crl-24580	6	8	perceptions	perception	NOUN
crl-24580	6	9	of	of	ADP
crl-24580	6	10	different	different	ADJ
crl-24580	6	11	virtual	virtual	ADJ
crl-24580	6	12	reference	reference	NOUN
crl-24580	6	13	methods	method	NOUN
crl-24580	6	14	with	with	ADP
crl-24580	6	15	how	how	SCONJ
crl-24580	6	16	they	they	PRON
crl-24580	6	17	actually	actually	ADV
crl-24580	6	18	use	use	VERB
crl-24580	6	19	them	they	PRON
crl-24580	6	20	in	in	ADP
crl-24580	6	21	the	the	DET
crl-24580	6	22	context	context	NOUN
crl-24580	6	23	of	of	ADP
crl-24580	6	24	a	a	DET
crl-24580	6	25	research	research	NOUN
crl-24580	6	26	-	-	PUNCT
crl-24580	6	27	intensive	intensive	ADJ
crl-24580	6	28	academic	academic	ADJ
crl-24580	6	29	library	library	NOUN
crl-24580	6	30	.	.	PUNCT
crl-24580	7	1	in	in	ADP
crl-24580	7	2	the	the	DET
crl-24580	7	3	current	current	ADJ
crl-24580	7	4	climate	climate	NOUN
crl-24580	7	5	,	,	PUNCT
crl-24580	7	6	with	with	ADP
crl-24580	7	7	covid-19	covid-19	PROPN
crl-24580	7	8	rendering	render	VERB
crl-24580	7	9	virtual	virtual	ADJ
crl-24580	7	10	reference	reference	NOUN
crl-24580	7	11	a	a	DET
crl-24580	7	12	necessity	necessity	NOUN
crl-24580	7	13	in	in	ADP
crl-24580	7	14	many	many	ADJ
crl-24580	7	15	libraries	library	NOUN
crl-24580	7	16	,	,	PUNCT
crl-24580	7	17	understanding	understanding	NOUN
crl-24580	7	18	and	and	CCONJ
crl-24580	7	19	meeting	meeting	NOUN
crl-24580	7	20	user	user	NOUN
crl-24580	7	21	needs	need	NOUN
crl-24580	7	22	is	be	AUX
crl-24580	7	23	more	more	ADV
crl-24580	7	24	important	important	ADJ
crl-24580	7	25	than	than	ADP
crl-24580	7	26	ever	ever	ADV
crl-24580	7	27	.	.	PUNCT
crl-24580	8	1	we	we	PRON
crl-24580	8	2	investigated	investigate	VERB
crl-24580	8	3	differences	difference	NOUN
crl-24580	8	4	in	in	ADP
crl-24580	8	5	question	question	NOUN
crl-24580	8	6	type	type	NOUN
crl-24580	8	7	and	and	CCONJ
crl-24580	8	8	complexity	complexity	NOUN
crl-24580	8	9	between	between	ADP
crl-24580	8	10	virtual	virtual	ADJ
crl-24580	8	11	reference	reference	NOUN
crl-24580	8	12	methods	method	NOUN
crl-24580	8	13	with	with	ADP
crl-24580	8	14	the	the	DET
crl-24580	8	15	goals	goal	NOUN
crl-24580	8	16	of	of	ADP
crl-24580	8	17	better	well	ADJ
crl-24580	8	18	understanding	understanding	NOUN
crl-24580	8	19	how	how	SCONJ
crl-24580	8	20	they	they	PRON
crl-24580	8	21	can	can	AUX
crl-24580	8	22	meet	meet	VERB
crl-24580	8	23	different	different	ADJ
crl-24580	8	24	user	user	NOUN
crl-24580	8	25	needs	need	NOUN
crl-24580	8	26	and	and	CCONJ
crl-24580	8	27	of	of	ADP
crl-24580	8	28	identifying	identify	VERB
crl-24580	8	29	best	good	ADJ
crl-24580	8	30	practices	practice	NOUN
crl-24580	8	31	for	for	ADP
crl-24580	8	32	staffing	staffing	NOUN
crl-24580	8	33	and	and	CCONJ
crl-24580	8	34	promotion	promotion	NOUN
crl-24580	8	35	.	.	PUNCT
crl-24580	9	1	the	the	DET
crl-24580	9	2	current	current	ADJ
crl-24580	9	3	study	study	NOUN
crl-24580	9	4	is	be	AUX
crl-24580	9	5	part	part	NOUN
crl-24580	9	6	of	of	ADP
crl-24580	9	7	a	a	DET
crl-24580	9	8	larger	large	ADJ
crl-24580	9	9	research	research	NOUN
crl-24580	9	10	project	project	NOUN
crl-24580	9	11	,	,	PUNCT
crl-24580	9	12	investigating	investigate	VERB
crl-24580	9	13	preferences	preference	NOUN
crl-24580	9	14	and	and	CCONJ
crl-24580	9	15	differences	difference	NOUN
crl-24580	9	16	among	among	ADP
crl-24580	9	17	virtual	virtual	ADJ
crl-24580	9	18	reference	reference	NOUN
crl-24580	9	19	methods	method	NOUN
crl-24580	9	20	.	.	PUNCT
crl-24580	10	1	in	in	ADP
crl-24580	10	2	phase	phase	NOUN
crl-24580	10	3	one	one	NUM
crl-24580	10	4	,	,	PUNCT
crl-24580	10	5	the	the	DET
crl-24580	10	6	first	first	ADJ
crl-24580	10	7	author	author	NOUN
crl-24580	10	8	analyzed	analyze	VERB
crl-24580	10	9	user	user	NOUN
crl-24580	10	10	preferences	preference	NOUN
crl-24580	10	11	and	and	CCONJ
crl-24580	10	12	factors	factor	NOUN
crl-24580	10	13	that	that	PRON
crl-24580	10	14	account	account	VERB
crl-24580	10	15	for	for	ADP
crl-24580	10	16	them	they	PRON
crl-24580	10	17	from	from	ADP
crl-24580	10	18	among	among	ADP
crl-24580	10	19	different	different	ADJ
crl-24580	10	20	virtual	virtual	ADJ
crl-24580	10	21	reference	reference	NOUN
crl-24580	10	22	methods	method	NOUN
crl-24580	10	23	.	.	PUNCT
crl-24580	11	1	she	she	PRON
crl-24580	11	2	conducted	conduct	VERB
crl-24580	11	3	interviews	interview	NOUN
crl-24580	11	4	with	with	ADP
crl-24580	11	5	users	user	NOUN
crl-24580	11	6	and	and	CCONJ
crl-24580	11	7	reported	report	VERB
crl-24580	11	8	findings	finding	NOUN
crl-24580	11	9	in	in	ADP
crl-24580	11	10	a	a	DET
crl-24580	11	11	previous	previous	ADJ
crl-24580	11	12	publication.1	publication.1	NOUN
crl-24580	11	13	the	the	DET
crl-24580	11	14	current	current	ADJ
crl-24580	11	15	study	study	NOUN
crl-24580	11	16	(	(	PUNCT
crl-24580	11	17	phase	phase	NOUN
crl-24580	11	18	two	two	NUM
crl-24580	11	19	)	)	PUNCT
crl-24580	11	20	is	be	AUX
crl-24580	11	21	a	a	DET
crl-24580	11	22	continuation	continuation	NOUN
crl-24580	11	23	of	of	ADP
crl-24580	11	24	the	the	DET
crl-24580	11	25	first	first	ADJ
crl-24580	11	26	and	and	CCONJ
crl-24580	11	27	investigates	investigate	VERB
crl-24580	11	28	differences	difference	NOUN
crl-24580	11	29	among	among	ADP
crl-24580	11	30	chat	chat	PROPN
crl-24580	11	31	,	,	PUNCT
crl-24580	11	32	email	email	NOUN
crl-24580	11	33	,	,	PUNCT
crl-24580	11	34	and	and	CCONJ
crl-24580	11	35	texting	texte	VERB
crl-24580	11	36	using	use	VERB
crl-24580	11	37	two	two	NUM
crl-24580	11	38	methods	method	NOUN
crl-24580	11	39	:	:	PUNCT
crl-24580	11	40	through	through	ADP
crl-24580	11	41	users	user	NOUN
crl-24580	11	42	’	’	PART
crl-24580	11	43	perspectives	perspective	NOUN
crl-24580	11	44	as	as	SCONJ
crl-24580	11	45	collected	collect	VERB
crl-24580	11	46	during	during	ADP
crl-24580	11	47	interviews	interview	NOUN
crl-24580	11	48	conducted	conduct	VERB
crl-24580	11	49	in	in	ADP
crl-24580	11	50	phase	phase	NOUN
crl-24580	11	51	one	one	NUM
crl-24580	11	52	and	and	CCONJ
crl-24580	11	53	through	through	ADP
crl-24580	11	54	content	content	NOUN
crl-24580	11	55	analysis	analysis	NOUN
crl-24580	11	56	of	of	ADP
crl-24580	11	57	virtual	virtual	ADJ
crl-24580	11	58	reference	reference	NOUN
crl-24580	11	59	transcripts	transcript	NOUN
crl-24580	11	60	.	.	PUNCT
crl-24580	12	1	in	in	ADP
crl-24580	12	2	short	short	ADJ
crl-24580	12	3	,	,	PUNCT
crl-24580	12	4	in	in	ADP
crl-24580	12	5	this	this	DET
crl-24580	12	6	phase	phase	NOUN
crl-24580	12	7	,	,	PUNCT
crl-24580	12	8	we	we	PRON
crl-24580	12	9	examined	examine	VERB
crl-24580	12	10	user	user	NOUN
crl-24580	12	11	perceptions	perception	NOUN
crl-24580	12	12	of	of	ADP
crl-24580	12	13	the	the	DET
crl-24580	12	14	differences	difference	NOUN
crl-24580	12	15	among	among	ADP
crl-24580	12	16	chat	chat	PROPN
crl-24580	12	17	,	,	PUNCT
crl-24580	12	18	email	email	NOUN
crl-24580	12	19	,	,	PUNCT
crl-24580	12	20	and	and	CCONJ
crl-24580	12	21	texting	texte	VERB
crl-24580	12	22	in	in	ADP
crl-24580	12	23	a	a	DET
crl-24580	12	24	library	library	ADJ
crl-24580	12	25	context	context	NOUN
crl-24580	12	26	using	use	VERB
crl-24580	12	27	data	datum	NOUN
crl-24580	12	28	from	from	ADP
crl-24580	12	29	the	the	DET
crl-24580	12	30	in	in	ADP
crl-24580	12	31	-	-	PUNCT
crl-24580	12	32	person	person	NOUN
crl-24580	12	33	interviews	interview	NOUN
crl-24580	12	34	,	,	PUNCT
crl-24580	12	35	not	not	PART
crl-24580	12	36	yet	yet	ADV
crl-24580	12	37	reported	report	VERB
crl-24580	12	38	in	in	ADP
crl-24580	12	39	the	the	DET
crl-24580	12	40	tara	tara	NOUN
crl-24580	12	41	mawhinney	mawhinney	NOUN
crl-24580	12	42	is	be	AUX
crl-24580	12	43	liaison	liaison	NOUN
crl-24580	12	44	librarian	librarian	NOUN
crl-24580	12	45	at	at	ADP
crl-24580	12	46	mcgill	mcgill	PROPN
crl-24580	12	47	university	university	PROPN
crl-24580	12	48	;	;	PUNCT
crl-24580	12	49	email	email	NOUN
crl-24580	12	50	:	:	PUNCT
crl-24580	12	51	tara.mawhinney@mcgill.ca	tara.mawhinney@mcgill.ca	ADV
crl-24580	12	52	.	.	PUNCT
crl-24580	13	1	sandy	sandy	PROPN
crl-24580	13	2	hervieux	hervieux	PROPN
crl-24580	13	3	is	be	AUX
crl-24580	13	4	liaison	liaison	NOUN
crl-24580	13	5	librarian	librarian	NOUN
crl-24580	13	6	for	for	ADP
crl-24580	13	7	political	political	ADJ
crl-24580	13	8	science	science	NOUN
crl-24580	13	9	,	,	PUNCT
crl-24580	13	10	philosophy	philosophy	NOUN
crl-24580	13	11	and	and	CCONJ
crl-24580	13	12	the	the	DET
crl-24580	13	13	school	school	NOUN
crl-24580	13	14	of	of	ADP
crl-24580	13	15	religious	religious	ADJ
crl-24580	13	16	studies	study	NOUN
crl-24580	13	17	at	at	ADP
crl-24580	13	18	mcgill	mcgill	PROPN
crl-24580	13	19	university	university	PROPN
crl-24580	13	20	;	;	PUNCT
crl-24580	13	21	email	email	NOUN
crl-24580	13	22	:	:	PUNCT
crl-24580	13	23	sandy.hervieux@mcgill.ca	sandy.hervieux@mcgill.ca	ADJ
crl-24580	13	24	.	.	PUNCT
crl-24580	14	1	©	©	ADJ
crl-24580	14	2	2022	2022	NUM
crl-24580	14	3	tara	tara	PROPN
crl-24580	14	4	mawhinney	mawhinney	NOUN
crl-24580	14	5	and	and	CCONJ
crl-24580	14	6	sandy	sandy	PROPN
crl-24580	14	7	hervieux	hervieux	PROPN
crl-24580	14	8	,	,	PUNCT
crl-24580	14	9	attribution	attribution	NOUN
crl-24580	14	10	-	-	PUNCT
crl-24580	14	11	noncommercial	noncommercial	ADJ
crl-24580	14	12	(	(	PUNCT
crl-24580	14	13	https://creativecommons.org/licenses/by-nc/4.0/	https://creativecommons.org/licenses/by-nc/4.0/	NOUN
crl-24580	14	14	)	)	PUNCT
crl-24580	14	15	cc	cc	NOUN
crl-24580	14	16	by	by	ADP
crl-24580	14	17	-	-	PUNCT
crl-24580	14	18	nc	nc	PROPN
crl-24580	14	19	.	.	PROPN
crl-24580	14	20	mailto:tara.mawhinney@mcgill.ca	mailto:tara.mawhinney@mcgill.ca	PROPN
crl-24580	14	21	mailto:sandy.hervieux@mcgill.ca	mailto:sandy.hervieux@mcgill.ca	PROPN
crl-24580	14	22	https://creativecommons.org/licenses/by-nc/4.0/	https://creativecommons.org/licenses/by-nc/4.0/	PROPN
crl-24580	14	23	504	504	NUM
crl-24580	14	24	college	college	NOUN
crl-24580	14	25	&	&	CCONJ
crl-24580	14	26	research	research	NOUN
crl-24580	14	27	libraries	library	NOUN
crl-24580	14	28	may	may	AUX
crl-24580	14	29	2022	2022	NUM
crl-24580	14	30	first	first	ADJ
crl-24580	14	31	study	study	NOUN
crl-24580	14	32	.	.	PUNCT
crl-24580	15	1	we	we	PRON
crl-24580	15	2	then	then	ADV
crl-24580	15	3	compared	compare	VERB
crl-24580	15	4	these	these	DET
crl-24580	15	5	findings	finding	NOUN
crl-24580	15	6	with	with	ADP
crl-24580	15	7	what	what	DET
crl-24580	15	8	transcript	transcript	NOUN
crl-24580	15	9	analysis	analysis	NOUN
crl-24580	15	10	showed	show	VERB
crl-24580	15	11	to	to	PART
crl-24580	15	12	be	be	AUX
crl-24580	15	13	the	the	DET
crl-24580	15	14	differences	difference	NOUN
crl-24580	15	15	in	in	ADP
crl-24580	15	16	question	question	NOUN
crl-24580	15	17	type	type	NOUN
crl-24580	15	18	,	,	PUNCT
crl-24580	15	19	question	question	NOUN
crl-24580	15	20	complexity	complexity	NOUN
crl-24580	15	21	,	,	PUNCT
crl-24580	15	22	and	and	CCONJ
crl-24580	15	23	the	the	DET
crl-24580	15	24	presence	presence	NOUN
crl-24580	15	25	of	of	ADP
crl-24580	15	26	reference	reference	NOUN
crl-24580	15	27	interviews	interview	NOUN
crl-24580	15	28	and	and	CCONJ
crl-24580	15	29	instruction	instruction	NOUN
crl-24580	15	30	among	among	ADP
crl-24580	15	31	chat	chat	PROPN
crl-24580	15	32	,	,	PUNCT
crl-24580	15	33	email	email	NOUN
crl-24580	15	34	,	,	PUNCT
crl-24580	15	35	and	and	CCONJ
crl-24580	15	36	texting	texting	NOUN
crl-24580	15	37	.	.	PUNCT
crl-24580	16	1	the	the	DET
crl-24580	16	2	current	current	ADJ
crl-24580	16	3	study	study	NOUN
crl-24580	16	4	is	be	AUX
crl-24580	16	5	unique	unique	ADJ
crl-24580	16	6	in	in	ADP
crl-24580	16	7	its	its	PRON
crl-24580	16	8	approach	approach	NOUN
crl-24580	16	9	of	of	ADP
crl-24580	16	10	comparing	compare	VERB
crl-24580	16	11	user	user	NOUN
crl-24580	16	12	perceptions	perception	NOUN
crl-24580	16	13	with	with	ADP
crl-24580	16	14	actual	actual	ADJ
crl-24580	16	15	use	use	NOUN
crl-24580	16	16	and	and	CCONJ
crl-24580	16	17	aims	aim	VERB
crl-24580	16	18	to	to	PART
crl-24580	16	19	narrow	narrow	VERB
crl-24580	16	20	the	the	DET
crl-24580	16	21	gap	gap	NOUN
crl-24580	16	22	between	between	ADP
crl-24580	16	23	them	they	PRON
crl-24580	16	24	by	by	ADP
crl-24580	16	25	improving	improve	VERB
crl-24580	16	26	the	the	DET
crl-24580	16	27	promotion	promotion	NOUN
crl-24580	16	28	and	and	CCONJ
crl-24580	16	29	delivery	delivery	NOUN
crl-24580	16	30	of	of	ADP
crl-24580	16	31	virtual	virtual	ADJ
crl-24580	16	32	reference	reference	NOUN
crl-24580	16	33	services	service	NOUN
crl-24580	16	34	.	.	PUNCT
crl-24580	17	1	the	the	DET
crl-24580	17	2	findings	finding	NOUN
crl-24580	17	3	will	will	AUX
crl-24580	17	4	be	be	AUX
crl-24580	17	5	most	most	ADV
crl-24580	17	6	applicable	applicable	ADJ
crl-24580	17	7	to	to	ADP
crl-24580	17	8	university	university	NOUN
crl-24580	17	9	library	library	NOUN
crl-24580	17	10	settings	setting	NOUN
crl-24580	17	11	that	that	PRON
crl-24580	17	12	offer	offer	VERB
crl-24580	17	13	similar	similar	ADJ
crl-24580	17	14	virtual	virtual	ADJ
crl-24580	17	15	reference	reference	NOUN
crl-24580	17	16	services	service	NOUN
crl-24580	17	17	.	.	PUNCT
crl-24580	18	1	literature	literature	NOUN
crl-24580	18	2	review	review	NOUN
crl-24580	18	3	in	in	ADP
crl-24580	18	4	the	the	DET
crl-24580	18	5	early	early	ADJ
crl-24580	18	6	literature	literature	NOUN
crl-24580	18	7	on	on	ADP
crl-24580	18	8	virtual	virtual	ADJ
crl-24580	18	9	reference	reference	NOUN
crl-24580	18	10	,	,	PUNCT
crl-24580	18	11	there	there	PRON
crl-24580	18	12	was	be	VERB
crl-24580	18	13	a	a	DET
crl-24580	18	14	perception	perception	NOUN
crl-24580	18	15	that	that	PRON
crl-24580	18	16	chat	chat	NOUN
crl-24580	18	17	was	be	AUX
crl-24580	18	18	not	not	PART
crl-24580	18	19	for	for	ADP
crl-24580	18	20	“	"	PUNCT
crl-24580	18	21	real	real	ADJ
crl-24580	18	22	”	"	PUNCT
crl-24580	18	23	reference	reference	NOUN
crl-24580	18	24	questions,2	questions,2	NOUN
crl-24580	18	25	that	that	SCONJ
crl-24580	18	26	in	in	ADP
crl-24580	18	27	-	-	PUNCT
crl-24580	18	28	person	person	NOUN
crl-24580	18	29	reference	reference	NOUN
crl-24580	18	30	was	be	AUX
crl-24580	18	31	more	more	ADV
crl-24580	18	32	suitable	suitable	ADJ
crl-24580	18	33	than	than	ADP
crl-24580	18	34	virtual	virtual	ADJ
crl-24580	18	35	reference	reference	NOUN
crl-24580	18	36	for	for	ADP
crl-24580	18	37	research	research	NOUN
crl-24580	18	38	questions	question	NOUN
crl-24580	18	39	,	,	PUNCT
crl-24580	18	40	especially	especially	ADV
crl-24580	18	41	when	when	SCONJ
crl-24580	18	42	instruction	instruction	NOUN
crl-24580	18	43	was	be	AUX
crl-24580	18	44	required,3	required,3	NOUN
crl-24580	18	45	and	and	CCONJ
crl-24580	18	46	that	that	SCONJ
crl-24580	18	47	virtual	virtual	ADJ
crl-24580	18	48	reference	reference	NOUN
crl-24580	18	49	comprised	comprise	VERB
crl-24580	18	50	fewer	few	ADJ
crl-24580	18	51	research	research	NOUN
crl-24580	18	52	-	-	PUNCT
crl-24580	18	53	related	relate	VERB
crl-24580	18	54	queries	query	NOUN
crl-24580	18	55	than	than	ADP
crl-24580	18	56	in	in	ADP
crl-24580	18	57	-	-	PUNCT
crl-24580	18	58	person	person	NOUN
crl-24580	18	59	reference.4	reference.4	NOUN
crl-24580	18	60	more	more	ADV
crl-24580	18	61	recently	recently	ADV
crl-24580	18	62	,	,	PUNCT
crl-24580	18	63	the	the	DET
crl-24580	18	64	idea	idea	NOUN
crl-24580	18	65	that	that	SCONJ
crl-24580	18	66	virtual	virtual	ADJ
crl-24580	18	67	reference	reference	NOUN
crl-24580	18	68	is	be	AUX
crl-24580	18	69	less	less	ADV
crl-24580	18	70	suitable	suitable	ADJ
crl-24580	18	71	for	for	ADP
crl-24580	18	72	and	and	CCONJ
crl-24580	18	73	generates	generate	VERB
crl-24580	18	74	fewer	few	ADJ
crl-24580	18	75	complex	complex	ADJ
crl-24580	18	76	queries	query	NOUN
crl-24580	18	77	than	than	ADP
crl-24580	18	78	in	in	ADP
crl-24580	18	79	-	-	PUNCT
crl-24580	18	80	person	person	NOUN
crl-24580	18	81	reference	reference	NOUN
crl-24580	18	82	has	have	AUX
crl-24580	18	83	largely	largely	ADV
crl-24580	18	84	been	be	AUX
crl-24580	18	85	disproven	disproven	VERB
crl-24580	18	86	,	,	PUNCT
crl-24580	18	87	with	with	ADP
crl-24580	18	88	several	several	ADJ
crl-24580	18	89	studies	study	NOUN
crl-24580	18	90	showing	show	VERB
crl-24580	18	91	virtual	virtual	ADJ
crl-24580	18	92	reference	reference	NOUN
crl-24580	18	93	queries	query	VERB
crl-24580	18	94	to	to	PART
crl-24580	18	95	be	be	AUX
crl-24580	18	96	generally	generally	ADV
crl-24580	18	97	more	more	ADV
crl-24580	18	98	advanced	advanced	ADJ
crl-24580	18	99	than	than	ADP
crl-24580	18	100	in	in	ADP
crl-24580	18	101	-	-	PUNCT
crl-24580	18	102	person	person	NOUN
crl-24580	18	103	ones.5	ones.5	NOUN
crl-24580	18	104	of	of	ADP
crl-24580	18	105	the	the	DET
crl-24580	18	106	predominant	predominant	ADJ
crl-24580	18	107	types	type	NOUN
crl-24580	18	108	of	of	ADP
crl-24580	18	109	questions	question	NOUN
crl-24580	18	110	asked	ask	VERB
crl-24580	18	111	,	,	PUNCT
crl-24580	18	112	research	research	NOUN
crl-24580	18	113	has	have	AUX
crl-24580	18	114	found	find	VERB
crl-24580	18	115	that	that	SCONJ
crl-24580	18	116	directional	directional	ADJ
crl-24580	18	117	questions	question	NOUN
crl-24580	18	118	account	account	VERB
crl-24580	18	119	for	for	ADP
crl-24580	18	120	the	the	DET
crl-24580	18	121	largest	large	ADJ
crl-24580	18	122	category	category	NOUN
crl-24580	18	123	for	for	ADP
crl-24580	18	124	face	face	NOUN
crl-24580	18	125	-	-	PUNCT
crl-24580	18	126	to	to	ADP
crl-24580	18	127	-	-	PUNCT
crl-24580	18	128	face	face	NOUN
crl-24580	18	129	reference	reference	NOUN
crl-24580	18	130	,	,	PUNCT
crl-24580	18	131	while	while	SCONJ
crl-24580	18	132	reference	reference	NOUN
crl-24580	18	133	questions	question	NOUN
crl-24580	18	134	account	account	VERB
crl-24580	18	135	for	for	ADP
crl-24580	18	136	the	the	DET
crl-24580	18	137	largest	large	ADJ
crl-24580	18	138	category	category	NOUN
crl-24580	18	139	in	in	ADP
crl-24580	18	140	email	email	NOUN
crl-24580	18	141	and	and	CCONJ
crl-24580	18	142	chat.6	chat.6	NOUN
crl-24580	18	143	research	research	NOUN
crl-24580	18	144	conducted	conduct	VERB
crl-24580	18	145	at	at	ADP
crl-24580	18	146	an	an	DET
crl-24580	18	147	institution	institution	NOUN
crl-24580	18	148	employing	employ	VERB
crl-24580	18	149	proactive	proactive	ADJ
crl-24580	18	150	chat	chat	NOUN
crl-24580	18	151	(	(	PUNCT
crl-24580	18	152	the	the	DET
crl-24580	18	153	type	type	NOUN
crl-24580	18	154	of	of	ADP
crl-24580	18	155	chat	chat	NOUN
crl-24580	18	156	that	that	PRON
crl-24580	18	157	opens	open	VERB
crl-24580	18	158	automatically	automatically	ADV
crl-24580	18	159	as	as	ADP
crl-24580	18	160	a	a	DET
crl-24580	18	161	pop	pop	VERB
crl-24580	18	162	-	-	PUNCT
crl-24580	18	163	up	up	ADP
crl-24580	18	164	window	window	NOUN
crl-24580	18	165	on	on	ADP
crl-24580	18	166	library	library	ADJ
crl-24580	18	167	webpages	webpage	NOUN
crl-24580	18	168	inviting	invite	VERB
crl-24580	18	169	users	user	NOUN
crl-24580	18	170	to	to	PART
crl-24580	18	171	ask	ask	VERB
crl-24580	18	172	a	a	DET
crl-24580	18	173	question	question	NOUN
crl-24580	18	174	)	)	PUNCT
crl-24580	18	175	shows	show	VERB
crl-24580	18	176	the	the	DET
crl-24580	18	177	difference	difference	NOUN
crl-24580	18	178	in	in	ADP
crl-24580	18	179	question	question	NOUN
crl-24580	18	180	complexity	complexity	NOUN
crl-24580	18	181	between	between	ADP
crl-24580	18	182	in	in	ADP
crl-24580	18	183	-	-	PUNCT
crl-24580	18	184	person	person	NOUN
crl-24580	18	185	and	and	CCONJ
crl-24580	18	186	virtual	virtual	ADJ
crl-24580	18	187	reference	reference	NOUN
crl-24580	18	188	queries	query	VERB
crl-24580	18	189	to	to	PART
crl-24580	18	190	be	be	AUX
crl-24580	18	191	even	even	ADV
crl-24580	18	192	more	more	ADJ
crl-24580	18	193	marked.7	marked.7	NOUN
crl-24580	18	194	whereas	whereas	SCONJ
crl-24580	18	195	research	research	NOUN
crl-24580	18	196	shows	show	VERB
crl-24580	18	197	clear	clear	ADJ
crl-24580	18	198	differences	difference	NOUN
crl-24580	18	199	in	in	ADP
crl-24580	18	200	question	question	NOUN
crl-24580	18	201	complexity	complexity	NOUN
crl-24580	18	202	between	between	ADP
crl-24580	18	203	virtual	virtual	ADJ
crl-24580	18	204	and	and	CCONJ
crl-24580	18	205	in	in	ADP
crl-24580	18	206	-	-	PUNCT
crl-24580	18	207	person	person	NOUN
crl-24580	18	208	queries	query	NOUN
crl-24580	18	209	,	,	PUNCT
crl-24580	18	210	distinctions	distinction	NOUN
crl-24580	18	211	among	among	ADP
crl-24580	18	212	chat	chat	NOUN
crl-24580	18	213	,	,	PUNCT
crl-24580	18	214	email	email	NOUN
crl-24580	18	215	,	,	PUNCT
crl-24580	18	216	and	and	CCONJ
crl-24580	18	217	texting	texte	VERB
crl-24580	18	218	draw	draw	VERB
crl-24580	18	219	less	less	ADV
crl-24580	18	220	conclusive	conclusive	ADJ
crl-24580	18	221	findings	finding	NOUN
crl-24580	18	222	.	.	PUNCT
crl-24580	19	1	while	while	SCONJ
crl-24580	19	2	research	research	NOUN
crl-24580	19	3	conducted	conduct	VERB
crl-24580	19	4	on	on	ADP
crl-24580	19	5	users	user	NOUN
crl-24580	19	6	’	’	PART
crl-24580	19	7	perceptions	perception	NOUN
crl-24580	19	8	of	of	ADP
crl-24580	19	9	texting8	texting8	NOUN
crl-24580	19	10	and	and	CCONJ
crl-24580	19	11	content	content	VERB
crl-24580	19	12	analysis	analysis	NOUN
crl-24580	19	13	of	of	ADP
crl-24580	19	14	texting	texte	VERB
crl-24580	19	15	transcripts9	transcripts9	PART
crl-24580	19	16	show	show	VERB
crl-24580	19	17	this	this	DET
crl-24580	19	18	method	method	NOUN
crl-24580	19	19	to	to	PART
crl-24580	19	20	be	be	AUX
crl-24580	19	21	for	for	ADP
crl-24580	19	22	basic	basic	ADJ
crl-24580	19	23	and	and	CCONJ
crl-24580	19	24	quick	quick	ADJ
crl-24580	19	25	-	-	PUNCT
crl-24580	19	26	answer	answer	NOUN
crl-24580	19	27	type	type	NOUN
crl-24580	19	28	queries	query	NOUN
crl-24580	19	29	,	,	PUNCT
crl-24580	19	30	it	it	PRON
crl-24580	19	31	seems	seem	VERB
crl-24580	19	32	less	less	ADV
crl-24580	19	33	clear	clear	ADJ
crl-24580	19	34	which	which	PRON
crl-24580	19	35	generates	generate	VERB
crl-24580	19	36	more	more	ADJ
crl-24580	19	37	complex	complex	ADJ
crl-24580	19	38	queries	query	NOUN
crl-24580	19	39	from	from	ADP
crl-24580	19	40	among	among	ADP
crl-24580	19	41	chat	chat	NOUN
crl-24580	19	42	and	and	CCONJ
crl-24580	19	43	email	email	NOUN
crl-24580	19	44	.	.	PUNCT
crl-24580	20	1	there	there	PRON
crl-24580	20	2	is	be	VERB
crl-24580	20	3	a	a	DET
crl-24580	20	4	perception	perception	NOUN
crl-24580	20	5	that	that	PRON
crl-24580	20	6	chat	chat	NOUN
crl-24580	20	7	is	be	AUX
crl-24580	20	8	fit	fit	ADJ
crl-24580	20	9	for	for	ADP
crl-24580	20	10	basic	basic	ADJ
crl-24580	20	11	inquiries	inquiry	NOUN
crl-24580	20	12	and	and	CCONJ
crl-24580	20	13	not	not	PART
crl-24580	20	14	suitable	suitable	ADJ
crl-24580	20	15	for	for	ADP
crl-24580	20	16	research	research	NOUN
crl-24580	20	17	-	-	PUNCT
crl-24580	20	18	type	type	NOUN
crl-24580	20	19	questions	question	NOUN
crl-24580	20	20	.	.	PUNCT
crl-24580	21	1	dempsey	dempsey	PROPN
crl-24580	21	2	addresses	address	VERB
crl-24580	21	3	the	the	DET
crl-24580	21	4	debate	debate	NOUN
crl-24580	21	5	in	in	ADP
crl-24580	21	6	the	the	DET
crl-24580	21	7	literature	literature	NOUN
crl-24580	21	8	by	by	ADP
crl-24580	21	9	asking	ask	VERB
crl-24580	21	10	:	:	PUNCT
crl-24580	21	11	“	"	PUNCT
crl-24580	21	12	is	be	AUX
crl-24580	21	13	chat	chat	VERB
crl-24580	21	14	a	a	DET
crl-24580	21	15	mode	mode	NOUN
crl-24580	21	16	of	of	ADP
crl-24580	21	17	reference	reference	NOUN
crl-24580	21	18	service	service	NOUN
crl-24580	21	19	that	that	PRON
crl-24580	21	20	is	be	AUX
crl-24580	21	21	suited	suit	VERB
crl-24580	21	22	to	to	PART
crl-24580	21	23	answer	answer	VERB
crl-24580	21	24	subject	subject	ADJ
crl-24580	21	25	research	research	NOUN
crl-24580	21	26	questions	question	NOUN
crl-24580	21	27	,	,	PUNCT
crl-24580	21	28	and	and	CCONJ
crl-24580	21	29	to	to	ADP
crl-24580	21	30	what	what	DET
crl-24580	21	31	extent	extent	NOUN
crl-24580	21	32	do	do	AUX
crl-24580	21	33	patrons	patron	NOUN
crl-24580	21	34	expect	expect	VERB
crl-24580	21	35	this	this	DET
crl-24580	21	36	kind	kind	NOUN
crl-24580	21	37	of	of	ADP
crl-24580	21	38	service	service	NOUN
crl-24580	21	39	?	?	PUNCT
crl-24580	21	40	”	"	PUNCT
crl-24580	22	1	she	she	PRON
crl-24580	22	2	claims	claim	VERB
crl-24580	22	3	that	that	SCONJ
crl-24580	22	4	further	further	ADJ
crl-24580	22	5	research	research	NOUN
crl-24580	22	6	is	be	AUX
crl-24580	22	7	needed	need	VERB
crl-24580	22	8	to	to	PART
crl-24580	22	9	better	well	ADV
crl-24580	22	10	understand	understand	VERB
crl-24580	22	11	the	the	DET
crl-24580	22	12	expectations	expectation	NOUN
crl-24580	22	13	of	of	ADP
crl-24580	22	14	the	the	DET
crl-24580	22	15	scope	scope	NOUN
crl-24580	22	16	of	of	ADP
crl-24580	22	17	chat	chat	NOUN
crl-24580	22	18	reference	reference	NOUN
crl-24580	22	19	,	,	PUNCT
crl-24580	22	20	especially	especially	ADV
crl-24580	22	21	in	in	ADP
crl-24580	22	22	terms	term	NOUN
crl-24580	22	23	of	of	ADP
crl-24580	22	24	more	more	ADV
crl-24580	22	25	advanced	advanced	ADJ
crl-24580	22	26	questions	question	NOUN
crl-24580	22	27	such	such	ADJ
crl-24580	22	28	as	as	ADP
crl-24580	22	29	those	those	PRON
crl-24580	22	30	involving	involve	VERB
crl-24580	22	31	subject	subject	ADJ
crl-24580	22	32	research.10	research.10	NOUN
crl-24580	22	33	similarly	similarly	ADV
crl-24580	22	34	,	,	PUNCT
crl-24580	22	35	chow	chow	PROPN
crl-24580	22	36	and	and	CCONJ
crl-24580	22	37	croxton	croxton	NOUN
crl-24580	22	38	note	note	NOUN
crl-24580	22	39	that	that	SCONJ
crl-24580	22	40	chat	chat	NOUN
crl-24580	22	41	is	be	AUX
crl-24580	22	42	perceived	perceive	VERB
crl-24580	22	43	to	to	PART
crl-24580	22	44	be	be	AUX
crl-24580	22	45	for	for	ADP
crl-24580	22	46	factual	factual	ADJ
crl-24580	22	47	and	and	CCONJ
crl-24580	22	48	directional	directional	ADJ
crl-24580	22	49	rather	rather	ADV
crl-24580	22	50	than	than	ADP
crl-24580	22	51	for	for	ADP
crl-24580	22	52	reference	reference	NOUN
crl-24580	22	53	questions.11	questions.11	ADV
crl-24580	22	54	however	however	ADV
crl-24580	22	55	,	,	PUNCT
crl-24580	22	56	their	their	PRON
crl-24580	22	57	research	research	NOUN
crl-24580	22	58	shows	show	VERB
crl-24580	22	59	nuance	nuance	NOUN
crl-24580	22	60	,	,	PUNCT
crl-24580	22	61	pointing	point	VERB
crl-24580	22	62	to	to	ADP
crl-24580	22	63	demographic	demographic	ADJ
crl-24580	22	64	differences	difference	NOUN
crl-24580	22	65	in	in	ADP
crl-24580	22	66	perceptions	perception	NOUN
crl-24580	22	67	of	of	ADP
crl-24580	22	68	virtual	virtual	ADJ
crl-24580	22	69	reference	reference	NOUN
crl-24580	22	70	methods	method	NOUN
crl-24580	22	71	,	,	PUNCT
crl-24580	22	72	with	with	ADP
crl-24580	22	73	undergraduate	undergraduate	ADJ
crl-24580	22	74	students	student	NOUN
crl-24580	22	75	ranking	rank	VERB
crl-24580	22	76	chat	chat	NOUN
crl-24580	22	77	and	and	CCONJ
crl-24580	22	78	email	email	NOUN
crl-24580	22	79	equally	equally	ADV
crl-24580	22	80	suitable	suitable	ADJ
crl-24580	22	81	for	for	ADP
crl-24580	22	82	reference	reference	NOUN
crl-24580	22	83	and	and	CCONJ
crl-24580	22	84	research	research	NOUN
crl-24580	22	85	questions	question	NOUN
crl-24580	22	86	,	,	PUNCT
crl-24580	22	87	while	while	SCONJ
crl-24580	22	88	faculty	faculty	NOUN
crl-24580	22	89	,	,	PUNCT
crl-24580	22	90	university	university	NOUN
crl-24580	22	91	staff	staff	NOUN
crl-24580	22	92	,	,	PUNCT
crl-24580	22	93	and	and	CCONJ
crl-24580	22	94	graduate	graduate	NOUN
crl-24580	22	95	students	student	NOUN
crl-24580	22	96	prefer	prefer	VERB
crl-24580	22	97	email	email	NOUN
crl-24580	22	98	for	for	ADP
crl-24580	22	99	such	such	ADJ
crl-24580	22	100	queries.12	queries.12	NOUN
crl-24580	22	101	in	in	ADP
crl-24580	22	102	contrast	contrast	NOUN
crl-24580	22	103	,	,	PUNCT
crl-24580	22	104	ward	ward	PROPN
crl-24580	22	105	’s	’s	PART
crl-24580	22	106	research	research	NOUN
crl-24580	22	107	suggests	suggest	VERB
crl-24580	22	108	that	that	SCONJ
crl-24580	22	109	both	both	CCONJ
crl-24580	22	110	undergraduate	undergraduate	VERB
crl-24580	22	111	and	and	CCONJ
crl-24580	22	112	graduate	graduate	NOUN
crl-24580	22	113	students	student	NOUN
crl-24580	22	114	perceive	perceive	VERB
crl-24580	22	115	chat	chat	VERB
crl-24580	22	116	to	to	PART
crl-24580	22	117	be	be	AUX
crl-24580	22	118	for	for	ADP
crl-24580	22	119	all	all	DET
crl-24580	22	120	kinds	kind	NOUN
crl-24580	22	121	of	of	ADP
crl-24580	22	122	questions	question	NOUN
crl-24580	22	123	,	,	PUNCT
crl-24580	22	124	including	include	VERB
crl-24580	22	125	research	research	NOUN
crl-24580	22	126	-	-	PUNCT
crl-24580	22	127	related	relate	VERB
crl-24580	22	128	ones.13	ones.13	ADP
crl-24580	22	129	the	the	DET
crl-24580	22	130	idea	idea	NOUN
crl-24580	22	131	that	that	PRON
crl-24580	22	132	chat	chat	NOUN
crl-24580	22	133	is	be	AUX
crl-24580	22	134	unsuitable	unsuitable	ADJ
crl-24580	22	135	for	for	ADP
crl-24580	22	136	delivering	deliver	VERB
crl-24580	22	137	reference	reference	NOUN
crl-24580	22	138	originates	originate	NOUN
crl-24580	22	139	not	not	PART
crl-24580	22	140	only	only	ADV
crl-24580	22	141	from	from	ADP
crl-24580	22	142	our	our	PRON
crl-24580	22	143	users	user	NOUN
crl-24580	22	144	but	but	CCONJ
crl-24580	22	145	also	also	ADV
crl-24580	22	146	from	from	ADP
crl-24580	22	147	librarians	librarian	NOUN
crl-24580	22	148	ourselves	ourselves	PRON
crl-24580	22	149	.	.	PUNCT
crl-24580	23	1	in	in	ADP
crl-24580	23	2	comparing	compare	VERB
crl-24580	23	3	email	email	NOUN
crl-24580	23	4	and	and	CCONJ
crl-24580	23	5	chat	chat	PROPN
crl-24580	23	6	,	,	PUNCT
crl-24580	23	7	kern	kern	PROPN
crl-24580	23	8	notes	note	VERB
crl-24580	23	9	:	:	PUNCT
crl-24580	23	10	“	"	PUNCT
crl-24580	23	11	research	research	NOUN
crl-24580	23	12	assistance	assistance	NOUN
crl-24580	23	13	is	be	AUX
crl-24580	23	14	highest	high	ADJ
crl-24580	23	15	for	for	ADP
crl-24580	23	16	chat	chat	NOUN
crl-24580	23	17	,	,	PUNCT
crl-24580	23	18	even	even	ADV
crl-24580	23	19	though	though	SCONJ
crl-24580	23	20	we	we	PRON
crl-24580	23	21	do	do	AUX
crl-24580	23	22	not	not	PART
crl-24580	23	23	consider	consider	VERB
crl-24580	23	24	this	this	PRON
crl-24580	23	25	an	an	DET
crl-24580	23	26	effective	effective	ADJ
crl-24580	23	27	use	use	NOUN
crl-24580	23	28	of	of	ADP
crl-24580	23	29	chat	chat	NOUN
crl-24580	23	30	.	.	PUNCT
crl-24580	24	1	how	how	SCONJ
crl-24580	24	2	do	do	AUX
crl-24580	24	3	we	we	PRON
crl-24580	24	4	respond	respond	VERB
crl-24580	24	5	to	to	ADP
crl-24580	24	6	this	this	DET
crl-24580	24	7	demand?”14	demand?”14	NOUN
crl-24580	24	8	similarly	similarly	ADV
crl-24580	24	9	,	,	PUNCT
crl-24580	24	10	greenberg	greenberg	PROPN
crl-24580	24	11	and	and	CCONJ
crl-24580	24	12	bar	bar	PROPN
crl-24580	24	13	-	-	PUNCT
crl-24580	24	14	ilan	ilan	PROPN
crl-24580	24	15	’s	’s	PART
crl-24580	24	16	research	research	NOUN
crl-24580	24	17	shows	show	VERB
crl-24580	24	18	that	that	SCONJ
crl-24580	24	19	librarians	librarian	NOUN
crl-24580	24	20	do	do	AUX
crl-24580	24	21	not	not	PART
crl-24580	24	22	view	view	VERB
crl-24580	24	23	chat	chat	VERB
crl-24580	24	24	to	to	PART
crl-24580	24	25	be	be	AUX
crl-24580	24	26	conducive	conducive	ADJ
crl-24580	24	27	to	to	PART
crl-24580	24	28	research	research	VERB
crl-24580	24	29	questions	question	NOUN
crl-24580	24	30	and	and	CCONJ
crl-24580	24	31	find	find	VERB
crl-24580	24	32	in	in	ADP
crl-24580	24	33	-	-	PUNCT
crl-24580	24	34	person	person	NOUN
crl-24580	24	35	reference	reference	NOUN
crl-24580	24	36	to	to	PART
crl-24580	24	37	be	be	AUX
crl-24580	24	38	better	well	ADJ
crl-24580	24	39	for	for	ADP
crl-24580	24	40	users	user	NOUN
crl-24580	24	41	,	,	PUNCT
crl-24580	24	42	although	although	SCONJ
crl-24580	24	43	they	they	PRON
crl-24580	24	44	acknowledge	acknowledge	VERB
crl-24580	24	45	that	that	SCONJ
crl-24580	24	46	it	it	PRON
crl-24580	24	47	depends	depend	VERB
crl-24580	24	48	on	on	ADP
crl-24580	24	49	users	user	NOUN
crl-24580	24	50	and	and	CCONJ
crl-24580	24	51	their	their	PRON
crl-24580	24	52	individual	individual	ADJ
crl-24580	24	53	needs.15	needs.15	NOUN
crl-24580	24	54	dissonance	dissonance	NOUN
crl-24580	24	55	between	between	ADP
crl-24580	24	56	perceptions	perception	NOUN
crl-24580	24	57	and	and	CCONJ
crl-24580	24	58	use	use	NOUN
crl-24580	24	59	of	of	ADP
crl-24580	24	60	virtual	virtual	ADJ
crl-24580	24	61	reference	reference	NOUN
crl-24580	24	62	methods	method	NOUN
crl-24580	24	63	505	505	NUM
crl-24580	24	64	how	how	SCONJ
crl-24580	24	65	do	do	AUX
crl-24580	24	66	we	we	PRON
crl-24580	24	67	make	make	VERB
crl-24580	24	68	sense	sense	NOUN
crl-24580	24	69	of	of	ADP
crl-24580	24	70	this	this	DET
crl-24580	24	71	dichotomy	dichotomy	NOUN
crl-24580	24	72	if	if	SCONJ
crl-24580	24	73	,	,	PUNCT
crl-24580	24	74	in	in	ADP
crl-24580	24	75	fact	fact	NOUN
crl-24580	24	76	,	,	PUNCT
crl-24580	24	77	chat	chat	PROPN
crl-24580	24	78	contains	contain	VERB
crl-24580	24	79	questions	question	NOUN
crl-24580	24	80	that	that	PRON
crl-24580	24	81	are	be	AUX
crl-24580	24	82	more	more	ADV
crl-24580	24	83	advanced	advanced	ADJ
crl-24580	24	84	and	and	CCONJ
crl-24580	24	85	more	more	ADJ
crl-24580	24	86	of	of	ADP
crl-24580	24	87	a	a	DET
crl-24580	24	88	kind	kind	NOUN
crl-24580	24	89	that	that	PRON
crl-24580	24	90	are	be	AUX
crl-24580	24	91	generally	generally	ADV
crl-24580	24	92	regarded	regard	VERB
crl-24580	24	93	as	as	ADP
crl-24580	24	94	research	research	NOUN
crl-24580	24	95	or	or	CCONJ
crl-24580	24	96	subject	subject	NOUN
crl-24580	24	97	-	-	PUNCT
crl-24580	24	98	related	relate	VERB
crl-24580	24	99	than	than	ADP
crl-24580	24	100	other	other	ADJ
crl-24580	24	101	methods	method	NOUN
crl-24580	24	102	?	?	PUNCT
crl-24580	25	1	these	these	DET
crl-24580	25	2	perceptions	perception	NOUN
crl-24580	25	3	affect	affect	VERB
crl-24580	25	4	both	both	PRON
crl-24580	25	5	how	how	SCONJ
crl-24580	25	6	we	we	PRON
crl-24580	25	7	deliver	deliver	VERB
crl-24580	25	8	and	and	CCONJ
crl-24580	25	9	advertise	advertise	VERB
crl-24580	25	10	virtual	virtual	ADJ
crl-24580	25	11	reference	reference	NOUN
crl-24580	25	12	services	service	NOUN
crl-24580	25	13	.	.	PUNCT
crl-24580	26	1	for	for	ADP
crl-24580	26	2	example	example	NOUN
crl-24580	26	3	,	,	PUNCT
crl-24580	26	4	knowing	know	VERB
crl-24580	26	5	that	that	SCONJ
crl-24580	26	6	certain	certain	ADJ
crl-24580	26	7	virtual	virtual	ADJ
crl-24580	26	8	reference	reference	NOUN
crl-24580	26	9	methods	method	NOUN
crl-24580	26	10	result	result	VERB
crl-24580	26	11	in	in	ADP
crl-24580	26	12	more	more	ADJ
crl-24580	26	13	complex	complex	ADJ
crl-24580	26	14	questions	question	NOUN
crl-24580	26	15	may	may	AUX
crl-24580	26	16	lead	lead	VERB
crl-24580	26	17	to	to	ADP
crl-24580	26	18	staffing	staff	VERB
crl-24580	26	19	these	these	DET
crl-24580	26	20	methods	method	NOUN
crl-24580	26	21	differently	differently	ADV
crl-24580	26	22	from	from	ADP
crl-24580	26	23	others	other	NOUN
crl-24580	26	24	and/or	and/or	CCONJ
crl-24580	26	25	more	more	ADV
crl-24580	26	26	explicitly	explicitly	ADV
crl-24580	26	27	training	train	VERB
crl-24580	26	28	staff	staff	NOUN
crl-24580	26	29	to	to	PART
crl-24580	26	30	consider	consider	VERB
crl-24580	26	31	the	the	DET
crl-24580	26	32	method	method	NOUN
crl-24580	26	33	when	when	SCONJ
crl-24580	26	34	responding	respond	VERB
crl-24580	26	35	to	to	ADP
crl-24580	26	36	users	user	NOUN
crl-24580	26	37	.	.	PUNCT
crl-24580	27	1	if	if	SCONJ
crl-24580	27	2	certain	certain	ADJ
crl-24580	27	3	methods	method	NOUN
crl-24580	27	4	are	be	AUX
crl-24580	27	5	more	more	ADV
crl-24580	27	6	conducive	conducive	ADJ
crl-24580	27	7	to	to	ADP
crl-24580	27	8	complex	complex	ADJ
crl-24580	27	9	questions	question	NOUN
crl-24580	27	10	than	than	ADP
crl-24580	27	11	others	other	NOUN
crl-24580	27	12	,	,	PUNCT
crl-24580	27	13	libraries	library	NOUN
crl-24580	27	14	may	may	AUX
crl-24580	27	15	also	also	ADV
crl-24580	27	16	choose	choose	VERB
crl-24580	27	17	to	to	PART
crl-24580	27	18	advertise	advertise	VERB
crl-24580	27	19	certain	certain	ADJ
crl-24580	27	20	methods	method	NOUN
crl-24580	27	21	more	more	ADV
crl-24580	27	22	prominently	prominently	ADV
crl-24580	27	23	or	or	CCONJ
crl-24580	27	24	have	have	VERB
crl-24580	27	25	them	they	PRON
crl-24580	27	26	present	present	ADJ
crl-24580	27	27	in	in	ADP
crl-24580	27	28	different	different	ADJ
crl-24580	27	29	locations	location	NOUN
crl-24580	27	30	on	on	ADP
crl-24580	27	31	the	the	DET
crl-24580	27	32	library	library	NOUN
crl-24580	27	33	website	website	NOUN
crl-24580	27	34	.	.	PUNCT
crl-24580	28	1	on	on	ADP
crl-24580	28	2	the	the	DET
crl-24580	28	3	one	one	NUM
crl-24580	28	4	hand	hand	NOUN
crl-24580	28	5	,	,	PUNCT
crl-24580	28	6	chat	chat	NOUN
crl-24580	28	7	favors	favor	VERB
crl-24580	28	8	reference	reference	NOUN
crl-24580	28	9	-	-	PUNCT
crl-24580	28	10	type	type	NOUN
crl-24580	28	11	interactions	interaction	NOUN
crl-24580	28	12	because	because	SCONJ
crl-24580	28	13	the	the	DET
crl-24580	28	14	technology	technology	NOUN
crl-24580	28	15	allows	allow	VERB
crl-24580	28	16	us	we	PRON
crl-24580	28	17	to	to	PART
crl-24580	28	18	engage	engage	VERB
crl-24580	28	19	in	in	ADP
crl-24580	28	20	reference	reference	NOUN
crl-24580	28	21	practices	practice	NOUN
crl-24580	28	22	that	that	PRON
crl-24580	28	23	match	match	VERB
crl-24580	28	24	well	well	ADV
crl-24580	28	25	with	with	ADP
crl-24580	28	26	what	what	PRON
crl-24580	28	27	we	we	PRON
crl-24580	28	28	traditionally	traditionally	ADV
crl-24580	28	29	do	do	AUX
crl-24580	28	30	at	at	ADP
crl-24580	28	31	the	the	DET
crl-24580	28	32	reference	reference	NOUN
crl-24580	28	33	desk	desk	NOUN
crl-24580	28	34	by	by	ADP
crl-24580	28	35	engaging	engage	VERB
crl-24580	28	36	in	in	ADP
crl-24580	28	37	reference	reference	NOUN
crl-24580	28	38	interviews	interview	NOUN
crl-24580	28	39	and	and	CCONJ
crl-24580	28	40	providing	provide	VERB
crl-24580	28	41	instruction	instruction	NOUN
crl-24580	28	42	.	.	PUNCT
crl-24580	29	1	yet	yet	ADV
crl-24580	29	2	,	,	PUNCT
crl-24580	29	3	in	in	ADP
crl-24580	29	4	the	the	DET
crl-24580	29	5	minds	mind	NOUN
crl-24580	29	6	of	of	ADP
crl-24580	29	7	some	some	PRON
crl-24580	29	8	(	(	PUNCT
crl-24580	29	9	both	both	CCONJ
crl-24580	29	10	users	user	NOUN
crl-24580	29	11	and	and	CCONJ
crl-24580	29	12	librarians	librarian	NOUN
crl-24580	29	13	)	)	PUNCT
crl-24580	29	14	,	,	PUNCT
crl-24580	29	15	it	it	PRON
crl-24580	29	16	is	be	AUX
crl-24580	29	17	not	not	PART
crl-24580	29	18	a	a	DET
crl-24580	29	19	medium	medium	NOUN
crl-24580	29	20	that	that	PRON
crl-24580	29	21	is	be	AUX
crl-24580	29	22	fit	fit	ADJ
crl-24580	29	23	for	for	ADP
crl-24580	29	24	this	this	DET
crl-24580	29	25	purpose	purpose	NOUN
crl-24580	29	26	.	.	PUNCT
crl-24580	30	1	further	further	ADJ
crl-24580	30	2	research	research	NOUN
crl-24580	30	3	is	be	AUX
crl-24580	30	4	needed	need	VERB
crl-24580	30	5	to	to	PART
crl-24580	30	6	better	well	ADV
crl-24580	30	7	understand	understand	VERB
crl-24580	30	8	the	the	DET
crl-24580	30	9	differences	difference	NOUN
crl-24580	30	10	among	among	ADP
crl-24580	30	11	chat	chat	PROPN
crl-24580	30	12	,	,	PUNCT
crl-24580	30	13	email	email	NOUN
crl-24580	30	14	,	,	PUNCT
crl-24580	30	15	and	and	CCONJ
crl-24580	30	16	texting	texting	NOUN
crl-24580	30	17	,	,	PUNCT
crl-24580	30	18	in	in	ADP
crl-24580	30	19	terms	term	NOUN
crl-24580	30	20	of	of	ADP
crl-24580	30	21	the	the	DET
crl-24580	30	22	questions	question	NOUN
crl-24580	30	23	asked	ask	VERB
crl-24580	30	24	,	,	PUNCT
crl-24580	30	25	their	their	PRON
crl-24580	30	26	complexity	complexity	NOUN
crl-24580	30	27	,	,	PUNCT
crl-24580	30	28	and	and	CCONJ
crl-24580	30	29	what	what	PRON
crl-24580	30	30	the	the	DET
crl-24580	30	31	role	role	NOUN
crl-24580	30	32	of	of	ADP
crl-24580	30	33	reference	reference	NOUN
crl-24580	30	34	interviews	interview	NOUN
crl-24580	30	35	and	and	CCONJ
crl-24580	30	36	instruction	instruction	NOUN
crl-24580	30	37	play	play	NOUN
crl-24580	30	38	in	in	ADP
crl-24580	30	39	each	each	PRON
crl-24580	30	40	.	.	PUNCT
crl-24580	31	1	first	first	ADV
crl-24580	31	2	,	,	PUNCT
crl-24580	31	3	it	it	PRON
crl-24580	31	4	is	be	AUX
crl-24580	31	5	important	important	ADJ
crl-24580	31	6	to	to	PART
crl-24580	31	7	consider	consider	VERB
crl-24580	31	8	if	if	SCONJ
crl-24580	31	9	user	user	NOUN
crl-24580	31	10	and	and	CCONJ
crl-24580	31	11	librarian	librarian	ADJ
crl-24580	31	12	perceptions	perception	NOUN
crl-24580	31	13	are	be	AUX
crl-24580	31	14	well	well	ADV
crl-24580	31	15	founded	found	VERB
crl-24580	31	16	.	.	PUNCT
crl-24580	32	1	in	in	ADP
crl-24580	32	2	this	this	DET
crl-24580	32	3	regard	regard	NOUN
crl-24580	32	4	,	,	PUNCT
crl-24580	32	5	studies	study	NOUN
crl-24580	32	6	suggest	suggest	VERB
crl-24580	32	7	two	two	NUM
crl-24580	32	8	contradictory	contradictory	ADJ
crl-24580	32	9	sets	set	NOUN
crl-24580	32	10	of	of	ADP
crl-24580	32	11	results	result	NOUN
crl-24580	32	12	.	.	PUNCT
crl-24580	33	1	the	the	DET
crl-24580	33	2	first	first	ADJ
crl-24580	33	3	set	set	NOUN
crl-24580	33	4	suggests	suggest	VERB
crl-24580	33	5	that	that	SCONJ
crl-24580	33	6	these	these	DET
crl-24580	33	7	perceptions	perception	NOUN
crl-24580	33	8	may	may	AUX
crl-24580	33	9	be	be	AUX
crl-24580	33	10	accurate	accurate	ADJ
crl-24580	33	11	,	,	PUNCT
crl-24580	33	12	with	with	ADP
crl-24580	33	13	two	two	NUM
crl-24580	33	14	relatively	relatively	ADV
crl-24580	33	15	small	small	ADJ
crl-24580	33	16	-	-	PUNCT
crl-24580	33	17	scale	scale	NOUN
crl-24580	33	18	studies	study	NOUN
crl-24580	33	19	reporting	report	VERB
crl-24580	33	20	chat	chat	VERB
crl-24580	33	21	interactions	interaction	NOUN
crl-24580	33	22	to	to	PART
crl-24580	33	23	be	be	AUX
crl-24580	33	24	less	less	ADV
crl-24580	33	25	complex	complex	ADJ
crl-24580	33	26	than	than	ADP
crl-24580	33	27	email	email	NOUN
crl-24580	33	28	.	.	PUNCT
crl-24580	34	1	greenberg	greenberg	PROPN
crl-24580	34	2	and	and	CCONJ
crl-24580	34	3	bar	bar	PROPN
crl-24580	34	4	-	-	PUNCT
crl-24580	34	5	ilan	ilan	PROPN
crl-24580	34	6	analyzed	analyze	VERB
crl-24580	34	7	116	116	NUM
crl-24580	34	8	chat	chat	NOUN
crl-24580	34	9	and	and	CCONJ
crl-24580	34	10	213	213	NUM
crl-24580	34	11	email	email	NOUN
crl-24580	34	12	interactions	interaction	NOUN
crl-24580	34	13	from	from	ADP
crl-24580	34	14	an	an	DET
crl-24580	34	15	academic	academic	ADJ
crl-24580	34	16	library	library	NOUN
crl-24580	34	17	in	in	ADP
crl-24580	34	18	israel	israel	PROPN
crl-24580	34	19	and	and	CCONJ
crl-24580	34	20	found	find	VERB
crl-24580	34	21	more	more	ADJ
crl-24580	34	22	email	email	NOUN
crl-24580	34	23	than	than	SCONJ
crl-24580	34	24	chat	chat	VERB
crl-24580	34	25	to	to	PART
crl-24580	34	26	be	be	AUX
crl-24580	34	27	in	in	ADP
crl-24580	34	28	-	-	PUNCT
crl-24580	34	29	depth	depth	NOUN
crl-24580	34	30	questions	question	NOUN
crl-24580	34	31	(	(	PUNCT
crl-24580	34	32	52	52	NUM
crl-24580	34	33	%	%	NOUN
crl-24580	34	34	of	of	ADP
crl-24580	34	35	email	email	NOUN
crl-24580	34	36	compared	compare	VERB
crl-24580	34	37	to	to	ADP
crl-24580	34	38	21	21	NUM
crl-24580	34	39	%	%	NOUN
crl-24580	34	40	of	of	ADP
crl-24580	34	41	chat	chat	NOUN
crl-24580	34	42	interactions	interaction	NOUN
crl-24580	34	43	)	)	PUNCT
crl-24580	34	44	,	,	PUNCT
crl-24580	34	45	leading	lead	VERB
crl-24580	34	46	the	the	DET
crl-24580	34	47	authors	author	NOUN
crl-24580	34	48	to	to	PART
crl-24580	34	49	conclude	conclude	VERB
crl-24580	34	50	that	that	PRON
crl-24580	34	51	email	email	NOUN
crl-24580	34	52	is	be	AUX
crl-24580	34	53	preferable	preferable	ADJ
crl-24580	34	54	for	for	ADP
crl-24580	34	55	research	research	NOUN
crl-24580	34	56	questions.16	questions.16	PROPN
crl-24580	34	57	similarly	similarly	ADV
crl-24580	34	58	,	,	PUNCT
crl-24580	34	59	lee	lee	PROPN
crl-24580	34	60	’s	’s	PART
crl-24580	34	61	study	study	NOUN
crl-24580	34	62	comparing	compare	VERB
crl-24580	34	63	47	47	NUM
crl-24580	34	64	chat	chat	NOUN
crl-24580	34	65	and	and	CCONJ
crl-24580	34	66	47	47	NUM
crl-24580	34	67	email	email	NOUN
crl-24580	34	68	transactions	transaction	NOUN
crl-24580	34	69	from	from	ADP
crl-24580	34	70	murdoch	murdoch	PROPN
crl-24580	34	71	university	university	PROPN
crl-24580	34	72	in	in	ADP
crl-24580	34	73	australia	australia	PROPN
crl-24580	34	74	concluded	conclude	VERB
crl-24580	34	75	that	that	SCONJ
crl-24580	34	76	chat	chat	NOUN
crl-24580	34	77	may	may	AUX
crl-24580	34	78	not	not	PART
crl-24580	34	79	be	be	AUX
crl-24580	34	80	suitable	suitable	ADJ
crl-24580	34	81	for	for	ADP
crl-24580	34	82	delivering	deliver	VERB
crl-24580	34	83	reference	reference	NOUN
crl-24580	34	84	services	service	NOUN
crl-24580	34	85	,	,	PUNCT
crl-24580	34	86	especially	especially	ADV
crl-24580	34	87	for	for	ADP
crl-24580	34	88	answering	answer	VERB
crl-24580	34	89	queries	query	NOUN
crl-24580	34	90	involving	involve	VERB
crl-24580	34	91	instruction	instruction	NOUN
crl-24580	34	92	,	,	PUNCT
crl-24580	34	93	despite	despite	SCONJ
crl-24580	34	94	that	that	DET
crl-24580	34	95	chat	chat	NOUN
crl-24580	34	96	and	and	CCONJ
crl-24580	34	97	email	email	NOUN
crl-24580	34	98	had	have	VERB
crl-24580	34	99	equal	equal	ADJ
crl-24580	34	100	numbers	number	NOUN
crl-24580	34	101	of	of	ADP
crl-24580	34	102	research	research	NOUN
crl-24580	34	103	and	and	CCONJ
crl-24580	34	104	reference	reference	NOUN
crl-24580	34	105	questions	question	NOUN
crl-24580	34	106	.	.	PUNCT
crl-24580	35	1	his	his	PRON
crl-24580	35	2	reasoning	reasoning	NOUN
crl-24580	35	3	was	be	AUX
crl-24580	35	4	that	that	SCONJ
crl-24580	35	5	chat	chat	VERB
crl-24580	35	6	interactions	interaction	NOUN
crl-24580	35	7	lacked	lack	VERB
crl-24580	35	8	many	many	ADJ
crl-24580	35	9	of	of	ADP
crl-24580	35	10	the	the	DET
crl-24580	35	11	aspects	aspect	NOUN
crl-24580	35	12	needed	need	VERB
crl-24580	35	13	for	for	ADP
crl-24580	35	14	a	a	DET
crl-24580	35	15	successful	successful	ADJ
crl-24580	35	16	reference	reference	NOUN
crl-24580	35	17	interaction.17	interaction.17	NOUN
crl-24580	35	18	although	although	SCONJ
crl-24580	35	19	lee	lee	PROPN
crl-24580	35	20	does	do	AUX
crl-24580	35	21	not	not	PART
crl-24580	35	22	specify	specify	VERB
crl-24580	35	23	exactly	exactly	ADV
crl-24580	35	24	what	what	DET
crl-24580	35	25	aspects	aspect	NOUN
crl-24580	35	26	he	he	PRON
crl-24580	35	27	is	be	AUX
crl-24580	35	28	referring	refer	VERB
crl-24580	35	29	to	to	ADP
crl-24580	35	30	,	,	PUNCT
crl-24580	35	31	some	some	PRON
crl-24580	35	32	of	of	ADP
crl-24580	35	33	them	they	PRON
crl-24580	35	34	likely	likely	ADV
crl-24580	35	35	originate	originate	VERB
crl-24580	35	36	from	from	ADP
crl-24580	35	37	the	the	DET
crl-24580	35	38	time	time	NOUN
crl-24580	35	39	in	in	ADP
crl-24580	35	40	which	which	PRON
crl-24580	35	41	he	he	PRON
crl-24580	35	42	was	be	AUX
crl-24580	35	43	writing	write	VERB
crl-24580	35	44	about	about	ADP
crl-24580	35	45	chat	chat	NOUN
crl-24580	35	46	in	in	ADP
crl-24580	35	47	the	the	DET
crl-24580	35	48	early	early	ADJ
crl-24580	35	49	2000s	2000s	NUM
crl-24580	35	50	.	.	PUNCT
crl-24580	36	1	for	for	ADP
crl-24580	36	2	example	example	NOUN
crl-24580	36	3	,	,	PUNCT
crl-24580	36	4	he	he	PRON
crl-24580	36	5	mentions	mention	VERB
crl-24580	36	6	that	that	SCONJ
crl-24580	36	7	34	34	NUM
crl-24580	36	8	percent	percent	NOUN
crl-24580	36	9	of	of	ADP
crl-24580	36	10	chat	chat	NOUN
crl-24580	36	11	interactions	interaction	NOUN
crl-24580	36	12	were	be	AUX
crl-24580	36	13	not	not	PART
crl-24580	36	14	successful	successful	ADJ
crl-24580	36	15	due	due	ADP
crl-24580	36	16	to	to	ADP
crl-24580	36	17	connectivity	connectivity	NOUN
crl-24580	36	18	issues	issue	NOUN
crl-24580	36	19	.	.	PUNCT
crl-24580	37	1	technology	technology	NOUN
crl-24580	37	2	-	-	PUNCT
crl-24580	37	3	related	relate	VERB
crl-24580	37	4	problems	problem	NOUN
crl-24580	37	5	within	within	ADP
crl-24580	37	6	chat	chat	NOUN
crl-24580	37	7	have	have	AUX
crl-24580	37	8	been	be	AUX
crl-24580	37	9	vastly	vastly	ADV
crl-24580	37	10	reduced	reduce	VERB
crl-24580	37	11	since	since	SCONJ
crl-24580	37	12	the	the	DET
crl-24580	37	13	time	time	NOUN
crl-24580	37	14	his	his	PRON
crl-24580	37	15	article	article	NOUN
crl-24580	37	16	was	be	AUX
crl-24580	37	17	published	publish	VERB
crl-24580	37	18	.	.	PUNCT
crl-24580	38	1	another	another	DET
crl-24580	38	2	aspect	aspect	NOUN
crl-24580	38	3	that	that	PRON
crl-24580	38	4	lee	lee	PROPN
crl-24580	38	5	might	might	AUX
crl-24580	38	6	be	be	AUX
crl-24580	38	7	referring	refer	VERB
crl-24580	38	8	to	to	ADP
crl-24580	38	9	is	be	AUX
crl-24580	38	10	his	his	PRON
crl-24580	38	11	uncertainty	uncertainty	NOUN
crl-24580	38	12	about	about	ADP
crl-24580	38	13	whether	whether	SCONJ
crl-24580	38	14	or	or	CCONJ
crl-24580	38	15	not	not	PART
crl-24580	38	16	users	user	NOUN
crl-24580	38	17	wanted	want	VERB
crl-24580	38	18	librarians	librarian	NOUN
crl-24580	38	19	to	to	PART
crl-24580	38	20	conduct	conduct	VERB
crl-24580	38	21	a	a	DET
crl-24580	38	22	reference	reference	NOUN
crl-24580	38	23	interview	interview	NOUN
crl-24580	38	24	in	in	ADP
crl-24580	38	25	the	the	DET
crl-24580	38	26	context	context	NOUN
crl-24580	38	27	of	of	ADP
crl-24580	38	28	chat	chat	PROPN
crl-24580	38	29	,	,	PUNCT
crl-24580	38	30	speculating	speculate	VERB
crl-24580	38	31	that	that	SCONJ
crl-24580	38	32	they	they	PRON
crl-24580	38	33	might	might	AUX
crl-24580	38	34	find	find	VERB
crl-24580	38	35	this	this	DET
crl-24580	38	36	practice	practice	NOUN
crl-24580	38	37	too	too	ADV
crl-24580	38	38	intrusive	intrusive	ADJ
crl-24580	38	39	.	.	PUNCT
crl-24580	39	1	more	more	ADV
crl-24580	39	2	recent	recent	ADJ
crl-24580	39	3	research	research	NOUN
crl-24580	39	4	,	,	PUNCT
crl-24580	39	5	however	however	ADV
crl-24580	39	6	,	,	PUNCT
crl-24580	39	7	suggests	suggest	VERB
crl-24580	39	8	that	that	SCONJ
crl-24580	39	9	reference	reference	NOUN
crl-24580	39	10	interviews	interview	NOUN
crl-24580	39	11	play	play	VERB
crl-24580	39	12	an	an	DET
crl-24580	39	13	important	important	ADJ
crl-24580	39	14	role	role	NOUN
crl-24580	39	15	in	in	ADP
crl-24580	39	16	virtual	virtual	ADJ
crl-24580	39	17	reference	reference	NOUN
crl-24580	39	18	,	,	PUNCT
crl-24580	39	19	as	as	SCONJ
crl-24580	39	20	discussed	discuss	VERB
crl-24580	39	21	in	in	ADP
crl-24580	39	22	detail	detail	NOUN
crl-24580	39	23	below	below	ADV
crl-24580	39	24	.	.	PUNCT
crl-24580	40	1	one	one	NUM
crl-24580	40	2	final	final	ADJ
crl-24580	40	3	aspect	aspect	NOUN
crl-24580	40	4	he	he	PRON
crl-24580	40	5	refers	refer	VERB
crl-24580	40	6	to	to	ADP
crl-24580	40	7	is	be	AUX
crl-24580	40	8	his	his	PRON
crl-24580	40	9	concern	concern	NOUN
crl-24580	40	10	that	that	SCONJ
crl-24580	40	11	users	user	NOUN
crl-24580	40	12	might	might	AUX
crl-24580	40	13	find	find	VERB
crl-24580	40	14	chat	chat	NOUN
crl-24580	40	15	to	to	PART
crl-24580	40	16	be	be	AUX
crl-24580	40	17	impersonal	impersonal	ADJ
crl-24580	40	18	.	.	PUNCT
crl-24580	41	1	although	although	SCONJ
crl-24580	41	2	valid	valid	ADJ
crl-24580	41	3	,	,	PUNCT
crl-24580	41	4	this	this	DET
crl-24580	41	5	issue	issue	NOUN
crl-24580	41	6	may	may	AUX
crl-24580	41	7	have	have	AUX
crl-24580	41	8	dissipated	dissipate	VERB
crl-24580	41	9	over	over	ADP
crl-24580	41	10	time	time	NOUN
crl-24580	41	11	with	with	ADP
crl-24580	41	12	the	the	DET
crl-24580	41	13	increased	increase	VERB
crl-24580	41	14	use	use	NOUN
crl-24580	41	15	of	of	ADP
crl-24580	41	16	many	many	ADJ
crl-24580	41	17	forms	form	NOUN
crl-24580	41	18	of	of	ADP
crl-24580	41	19	instant	instant	NOUN
crl-24580	41	20	messaging	messaging	NOUN
crl-24580	41	21	in	in	ADP
crl-24580	41	22	our	our	PRON
crl-24580	41	23	daily	daily	ADJ
crl-24580	41	24	lives	life	NOUN
crl-24580	41	25	such	such	ADJ
crl-24580	41	26	as	as	ADP
crl-24580	41	27	texting	texte	VERB
crl-24580	41	28	,	,	PUNCT
crl-24580	41	29	instant	instant	ADJ
crl-24580	41	30	messaging	messaging	NOUN
crl-24580	41	31	on	on	ADP
crl-24580	41	32	social	social	ADJ
crl-24580	41	33	media	medium	NOUN
crl-24580	41	34	sites	site	NOUN
crl-24580	41	35	like	like	ADP
crl-24580	41	36	facebook	facebook	NOUN
crl-24580	41	37	and	and	CCONJ
crl-24580	41	38	other	other	ADJ
crl-24580	41	39	platforms	platform	NOUN
crl-24580	41	40	.	.	PUNCT
crl-24580	42	1	furthermore	furthermore	ADV
crl-24580	42	2	,	,	PUNCT
crl-24580	42	3	librarians	librarian	NOUN
crl-24580	42	4	have	have	AUX
crl-24580	42	5	found	find	VERB
crl-24580	42	6	ways	way	NOUN
crl-24580	42	7	to	to	PART
crl-24580	42	8	overcome	overcome	VERB
crl-24580	42	9	concerns	concern	NOUN
crl-24580	42	10	over	over	ADP
crl-24580	42	11	the	the	DET
crl-24580	42	12	impersonal	impersonal	ADJ
crl-24580	42	13	nature	nature	NOUN
crl-24580	42	14	of	of	ADP
crl-24580	42	15	this	this	DET
crl-24580	42	16	method	method	NOUN
crl-24580	42	17	by	by	ADP
crl-24580	42	18	using	use	VERB
crl-24580	42	19	techniques	technique	NOUN
crl-24580	42	20	such	such	ADJ
crl-24580	42	21	as	as	ADP
crl-24580	42	22	“	"	PUNCT
crl-24580	42	23	syntactic	syntactic	ADJ
crl-24580	42	24	mirroring	mirroring	NOUN
crl-24580	42	25	”	"	PUNCT
crl-24580	42	26	where	where	SCONJ
crl-24580	42	27	librarians	librarian	NOUN
crl-24580	42	28	mirror	mirror	VERB
crl-24580	42	29	users	user	NOUN
crl-24580	42	30	’	'	PUNCT
crl-24580	42	31	level	level	NOUN
crl-24580	42	32	of	of	ADP
crl-24580	42	33	formality	formality	NOUN
crl-24580	42	34	to	to	PART
crl-24580	42	35	help	help	VERB
crl-24580	42	36	users	user	NOUN
crl-24580	42	37	to	to	PART
crl-24580	42	38	feel	feel	VERB
crl-24580	42	39	more	more	ADV
crl-24580	42	40	at	at	ADP
crl-24580	42	41	ease	ease	NOUN
crl-24580	42	42	during	during	ADP
crl-24580	42	43	virtual	virtual	ADJ
crl-24580	42	44	reference	reference	NOUN
crl-24580	42	45	interactions.18	interactions.18	NOUN
crl-24580	42	46	in	in	ADP
crl-24580	42	47	contrast	contrast	NOUN
crl-24580	42	48	,	,	PUNCT
crl-24580	42	49	a	a	DET
crl-24580	42	50	second	second	ADJ
crl-24580	42	51	set	set	NOUN
crl-24580	42	52	of	of	ADP
crl-24580	42	53	research	research	NOUN
crl-24580	42	54	studies	study	NOUN
crl-24580	42	55	,	,	PUNCT
crl-24580	42	56	consisting	consist	VERB
crl-24580	42	57	primarily	primarily	ADV
crl-24580	42	58	of	of	ADP
crl-24580	42	59	larger	large	ADJ
crl-24580	42	60	-	-	PUNCT
crl-24580	42	61	scale	scale	NOUN
crl-24580	42	62	ones	one	NOUN
crl-24580	42	63	,	,	PUNCT
crl-24580	42	64	reports	report	VERB
crl-24580	42	65	chat	chat	VERB
crl-24580	42	66	interactions	interaction	NOUN
crl-24580	42	67	to	to	PART
crl-24580	42	68	be	be	AUX
crl-24580	42	69	more	more	ADV
crl-24580	42	70	complex	complex	ADJ
crl-24580	42	71	than	than	ADP
crl-24580	42	72	email	email	NOUN
crl-24580	42	73	.	.	PUNCT
crl-24580	43	1	gerlich	gerlich	PROPN
crl-24580	43	2	and	and	CCONJ
crl-24580	43	3	berard	berard	PROPN
crl-24580	43	4	examined	examine	VERB
crl-24580	43	5	data	datum	NOUN
crl-24580	43	6	from	from	ADP
crl-24580	43	7	14	14	NUM
crl-24580	43	8	institutions	institution	NOUN
crl-24580	43	9	,	,	PUNCT
crl-24580	43	10	comparing	compare	VERB
crl-24580	43	11	reference	reference	NOUN
crl-24580	43	12	question	question	NOUN
crl-24580	43	13	complexity	complexity	NOUN
crl-24580	43	14	across	across	ADP
crl-24580	43	15	various	various	ADJ
crl-24580	43	16	methods	method	NOUN
crl-24580	43	17	(	(	PUNCT
crl-24580	43	18	chat	chat	PROPN
crl-24580	43	19	,	,	PUNCT
crl-24580	43	20	email	email	NOUN
crl-24580	43	21	,	,	PUNCT
crl-24580	43	22	telephone	telephone	NOUN
crl-24580	43	23	,	,	PUNCT
crl-24580	43	24	and	and	CCONJ
crl-24580	43	25	in	in	ADP
crl-24580	43	26	person	person	NOUN
crl-24580	43	27	)	)	PUNCT
crl-24580	43	28	using	use	VERB
crl-24580	43	29	the	the	DET
crl-24580	43	30	read	read	NOUN
crl-24580	43	31	(	(	PUNCT
crl-24580	43	32	reference	reference	NOUN
crl-24580	43	33	effort	effort	NOUN
crl-24580	43	34	assessment	assessment	NOUN
crl-24580	43	35	data	datum	NOUN
crl-24580	43	36	)	)	PUNCT
crl-24580	43	37	scale	scale	NOUN
crl-24580	43	38	,	,	PUNCT
crl-24580	43	39	506	506	NUM
crl-24580	43	40	college	college	NOUN
crl-24580	43	41	&	&	CCONJ
crl-24580	43	42	research	research	PROPN
crl-24580	43	43	libraries	library	NOUN
crl-24580	43	44	may	may	AUX
crl-24580	43	45	2022	2022	NUM
crl-24580	43	46	a	a	DET
crl-24580	43	47	well	well	ADV
crl-24580	43	48	-	-	PUNCT
crl-24580	43	49	known	know	VERB
crl-24580	43	50	assessment	assessment	NOUN
crl-24580	43	51	tool	tool	NOUN
crl-24580	43	52	developed	develop	VERB
crl-24580	43	53	by	by	ADP
crl-24580	43	54	one	one	NUM
crl-24580	43	55	of	of	ADP
crl-24580	43	56	the	the	DET
crl-24580	43	57	study	study	NOUN
crl-24580	43	58	’s	’s	PART
crl-24580	43	59	authors	author	NOUN
crl-24580	43	60	.	.	PUNCT
crl-24580	44	1	the	the	DET
crl-24580	44	2	tool	tool	NOUN
crl-24580	44	3	uses	use	VERB
crl-24580	44	4	a	a	DET
crl-24580	44	5	sixpoint	sixpoint	ADJ
crl-24580	44	6	scale	scale	NOUN
crl-24580	44	7	to	to	PART
crl-24580	44	8	compare	compare	VERB
crl-24580	44	9	question	question	NOUN
crl-24580	44	10	-	-	PUNCT
crl-24580	44	11	level	level	NOUN
crl-24580	44	12	complexity	complexity	NOUN
crl-24580	44	13	,	,	PUNCT
crl-24580	44	14	from	from	ADP
crl-24580	44	15	level	level	NOUN
crl-24580	44	16	1	1	NUM
crl-24580	44	17	being	be	AUX
crl-24580	44	18	little	little	ADJ
crl-24580	44	19	to	to	ADP
crl-24580	44	20	no	no	DET
crl-24580	44	21	skill	skill	NOUN
crl-24580	44	22	or	or	CCONJ
crl-24580	44	23	effort	effort	NOUN
crl-24580	44	24	required	require	VERB
crl-24580	44	25	to	to	PART
crl-24580	44	26	level	level	VERB
crl-24580	44	27	6	6	NUM
crl-24580	44	28	being	be	AUX
crl-24580	44	29	where	where	SCONJ
crl-24580	44	30	staff	staff	NOUN
crl-24580	44	31	provide	provide	VERB
crl-24580	44	32	in	in	ADP
crl-24580	44	33	-	-	PUNCT
crl-24580	44	34	depth	depth	NOUN
crl-24580	44	35	research	research	NOUN
crl-24580	44	36	assistance	assistance	NOUN
crl-24580	44	37	to	to	ADP
crl-24580	44	38	users	user	NOUN
crl-24580	44	39	,	,	PUNCT
crl-24580	44	40	requiring	require	VERB
crl-24580	44	41	a	a	DET
crl-24580	44	42	great	great	ADJ
crl-24580	44	43	deal	deal	NOUN
crl-24580	44	44	of	of	ADP
crl-24580	44	45	effort	effort	NOUN
crl-24580	44	46	,	,	PUNCT
crl-24580	44	47	expertise	expertise	NOUN
crl-24580	44	48	,	,	PUNCT
crl-24580	44	49	and	and	CCONJ
crl-24580	44	50	time	time	NOUN
crl-24580	44	51	.	.	PUNCT
crl-24580	45	1	they	they	PRON
crl-24580	45	2	determined	determine	VERB
crl-24580	45	3	that	that	SCONJ
crl-24580	45	4	there	there	PRON
crl-24580	45	5	were	be	VERB
crl-24580	45	6	more	more	ADV
crl-24580	45	7	advanced	advanced	ADJ
crl-24580	45	8	questions	question	NOUN
crl-24580	45	9	in	in	ADP
crl-24580	45	10	chat	chat	NOUN
crl-24580	45	11	than	than	ADP
crl-24580	45	12	email	email	NOUN
crl-24580	45	13	,	,	PUNCT
crl-24580	45	14	with	with	ADP
crl-24580	45	15	67	67	NUM
crl-24580	45	16	percent	percent	NOUN
crl-24580	45	17	of	of	ADP
crl-24580	45	18	chat	chat	NOUN
crl-24580	45	19	compared	compare	VERB
crl-24580	45	20	with	with	ADP
crl-24580	45	21	42	42	NUM
crl-24580	45	22	percent	percent	NOUN
crl-24580	45	23	of	of	ADP
crl-24580	45	24	email	email	NOUN
crl-24580	45	25	being	be	AUX
crl-24580	45	26	read	read	VERB
crl-24580	45	27	3	3	NUM
crl-24580	45	28	and	and	CCONJ
crl-24580	45	29	above.19	above.19	NOUN
crl-24580	45	30	likewise	likewise	ADV
crl-24580	45	31	,	,	PUNCT
crl-24580	45	32	fennewald	fennewald	NOUN
crl-24580	45	33	’s	’s	PART
crl-24580	45	34	study	study	NOUN
crl-24580	45	35	comparing	compare	VERB
crl-24580	45	36	751	751	NUM
crl-24580	45	37	email	email	NOUN
crl-24580	45	38	and	and	CCONJ
crl-24580	45	39	405	405	NUM
crl-24580	45	40	chat	chat	NOUN
crl-24580	45	41	transactions	transaction	NOUN
crl-24580	45	42	reported	report	VERB
crl-24580	45	43	that	that	SCONJ
crl-24580	45	44	reference	reference	NOUN
crl-24580	45	45	questions	question	NOUN
crl-24580	45	46	,	,	PUNCT
crl-24580	45	47	the	the	DET
crl-24580	45	48	most	most	ADV
crl-24580	45	49	advanced	advanced	ADJ
crl-24580	45	50	category	category	NOUN
crl-24580	45	51	in	in	ADP
crl-24580	45	52	his	his	PRON
crl-24580	45	53	classification	classification	NOUN
crl-24580	45	54	,	,	PUNCT
crl-24580	45	55	accounted	account	VERB
crl-24580	45	56	for	for	ADP
crl-24580	45	57	72	72	NUM
crl-24580	45	58	percent	percent	NOUN
crl-24580	45	59	of	of	ADP
crl-24580	45	60	chat	chat	NOUN
crl-24580	45	61	and	and	CCONJ
crl-24580	45	62	60	60	NUM
crl-24580	45	63	percent	percent	NOUN
crl-24580	45	64	of	of	ADP
crl-24580	45	65	email	email	NOUN
crl-24580	45	66	questions.20	questions.20	PROPN
crl-24580	45	67	moreover	moreover	ADV
crl-24580	45	68	,	,	PUNCT
crl-24580	45	69	kern	kern	PROPN
crl-24580	45	70	’s	’s	PART
crl-24580	45	71	study	study	NOUN
crl-24580	45	72	,	,	PUNCT
crl-24580	45	73	at	at	ADP
crl-24580	45	74	the	the	DET
crl-24580	45	75	university	university	PROPN
crl-24580	45	76	of	of	ADP
crl-24580	45	77	illinois	illinois	PROPN
crl-24580	45	78	urbana	urbana	PROPN
crl-24580	45	79	-	-	PUNCT
crl-24580	45	80	champaign	champaign	PROPN
crl-24580	45	81	analyzing	analyze	VERB
crl-24580	45	82	1,109	1,109	NUM
crl-24580	45	83	chat	chat	NOUN
crl-24580	45	84	,	,	PUNCT
crl-24580	45	85	email	email	NOUN
crl-24580	45	86	,	,	PUNCT
crl-24580	45	87	telephone	telephone	NOUN
crl-24580	45	88	,	,	PUNCT
crl-24580	45	89	and	and	CCONJ
crl-24580	45	90	in	in	ADP
crl-24580	45	91	-	-	PUNCT
crl-24580	45	92	person	person	NOUN
crl-24580	45	93	queries	query	NOUN
crl-24580	45	94	,	,	PUNCT
crl-24580	45	95	found	find	VERB
crl-24580	45	96	30	30	NUM
crl-24580	45	97	percent	percent	NOUN
crl-24580	45	98	of	of	ADP
crl-24580	45	99	chat	chat	NOUN
crl-24580	45	100	compared	compare	VERB
crl-24580	45	101	to	to	ADP
crl-24580	45	102	24	24	NUM
crl-24580	45	103	percent	percent	NOUN
crl-24580	45	104	of	of	ADP
crl-24580	45	105	email	email	NOUN
crl-24580	45	106	questions	question	NOUN
crl-24580	45	107	to	to	PART
crl-24580	45	108	be	be	AUX
crl-24580	45	109	research	research	NOUN
crl-24580	45	110	assistance	assistance	NOUN
crl-24580	45	111	,	,	PUNCT
crl-24580	45	112	the	the	DET
crl-24580	45	113	category	category	NOUN
crl-24580	45	114	generally	generally	ADV
crl-24580	45	115	considered	consider	VERB
crl-24580	45	116	to	to	PART
crl-24580	45	117	be	be	AUX
crl-24580	45	118	the	the	DET
crl-24580	45	119	most	most	ADJ
crl-24580	45	120	complex.21	complex.21	NOUN
crl-24580	45	121	the	the	DET
crl-24580	45	122	first	first	ADJ
crl-24580	45	123	author	author	NOUN
crl-24580	45	124	’s	’s	PART
crl-24580	45	125	previous	previous	ADJ
crl-24580	45	126	research	research	NOUN
crl-24580	45	127	comparing	compare	VERB
crl-24580	45	128	the	the	DET
crl-24580	45	129	differences	difference	NOUN
crl-24580	45	130	in	in	ADP
crl-24580	45	131	question	question	NOUN
crl-24580	45	132	level	level	NOUN
crl-24580	45	133	and	and	CCONJ
crl-24580	45	134	type	type	NOUN
crl-24580	45	135	for	for	ADP
crl-24580	45	136	390	390	NUM
crl-24580	45	137	transcripts	transcript	NOUN
crl-24580	45	138	from	from	ADP
crl-24580	45	139	mcgill	mcgill	PROPN
crl-24580	45	140	university	university	PROPN
crl-24580	45	141	found	find	VERB
crl-24580	45	142	similar	similar	ADJ
crl-24580	45	143	results	result	NOUN
crl-24580	45	144	,	,	PUNCT
crl-24580	45	145	with	with	ADP
crl-24580	45	146	intermediate	intermediate	ADJ
crl-24580	45	147	-	-	PUNCT
crl-24580	45	148	level	level	NOUN
crl-24580	45	149	questions	question	NOUN
crl-24580	45	150	accounting	account	VERB
crl-24580	45	151	for	for	ADP
crl-24580	45	152	59	59	NUM
crl-24580	45	153	percent	percent	NOUN
crl-24580	45	154	of	of	ADP
crl-24580	45	155	chat	chat	NOUN
crl-24580	45	156	and	and	CCONJ
crl-24580	45	157	51	51	NUM
crl-24580	45	158	percent	percent	NOUN
crl-24580	45	159	of	of	ADP
crl-24580	45	160	email.22	email.22	NOUN
crl-24580	45	161	similarly	similarly	ADV
crl-24580	45	162	,	,	PUNCT
crl-24580	45	163	ward	ward	NOUN
crl-24580	45	164	and	and	CCONJ
crl-24580	45	165	phetteplace	phetteplace	NOUN
crl-24580	45	166	’s	’s	PART
crl-24580	45	167	study	study	NOUN
crl-24580	45	168	of	of	ADP
crl-24580	45	169	chat	chat	PROPN
crl-24580	45	170	,	,	PUNCT
crl-24580	45	171	email	email	NOUN
crl-24580	45	172	,	,	PUNCT
crl-24580	45	173	in	in	ADP
crl-24580	45	174	-	-	PUNCT
crl-24580	45	175	person	person	NOUN
crl-24580	45	176	,	,	PUNCT
crl-24580	45	177	and	and	CCONJ
crl-24580	45	178	phone	phone	NOUN
crl-24580	45	179	questions	question	NOUN
crl-24580	45	180	found	find	VERB
crl-24580	45	181	chat	chat	ADJ
crl-24580	45	182	to	to	PART
crl-24580	45	183	be	be	AUX
crl-24580	45	184	dominant	dominant	ADJ
crl-24580	45	185	in	in	ADP
crl-24580	45	186	terms	term	NOUN
crl-24580	45	187	of	of	ADP
crl-24580	45	188	question	question	NOUN
crl-24580	45	189	difficulty	difficulty	NOUN
crl-24580	45	190	,	,	PUNCT
crl-24580	45	191	having	having	AUX
crl-24580	45	192	become	become	VERB
crl-24580	45	193	increasingly	increasingly	ADV
crl-24580	45	194	complex	complex	ADJ
crl-24580	45	195	and	and	CCONJ
crl-24580	45	196	lengthy	lengthy	ADJ
crl-24580	45	197	over	over	ADP
crl-24580	45	198	time.23	time.23	NOUN
crl-24580	45	199	given	give	VERB
crl-24580	45	200	the	the	DET
crl-24580	45	201	debate	debate	NOUN
crl-24580	45	202	in	in	ADP
crl-24580	45	203	the	the	DET
crl-24580	45	204	literature	literature	NOUN
crl-24580	45	205	,	,	PUNCT
crl-24580	45	206	the	the	DET
crl-24580	45	207	issue	issue	NOUN
crl-24580	45	208	of	of	ADP
crl-24580	45	209	the	the	DET
crl-24580	45	210	complexity	complexity	NOUN
crl-24580	45	211	and	and	CCONJ
crl-24580	45	212	types	type	NOUN
crl-24580	45	213	of	of	ADP
crl-24580	45	214	questions	question	NOUN
crl-24580	45	215	generated	generate	VERB
crl-24580	45	216	in	in	ADP
crl-24580	45	217	email	email	NOUN
crl-24580	45	218	and	and	CCONJ
crl-24580	45	219	chat	chat	VERB
crl-24580	45	220	warrants	warrant	NOUN
crl-24580	45	221	further	further	ADJ
crl-24580	45	222	consideration	consideration	NOUN
crl-24580	45	223	.	.	PUNCT
crl-24580	46	1	the	the	DET
crl-24580	46	2	read	read	NOUN
crl-24580	46	3	scale	scale	NOUN
crl-24580	46	4	the	the	DET
crl-24580	46	5	read	read	NOUN
crl-24580	46	6	scale	scale	NOUN
crl-24580	46	7	has	have	AUX
crl-24580	46	8	been	be	AUX
crl-24580	46	9	widely	widely	ADV
crl-24580	46	10	employed	employ	VERB
crl-24580	46	11	in	in	ADP
crl-24580	46	12	academic	academic	ADJ
crl-24580	46	13	libraries	library	NOUN
crl-24580	46	14	for	for	ADP
crl-24580	46	15	analyzing	analyze	VERB
crl-24580	46	16	virtual	virtual	ADJ
crl-24580	46	17	reference	reference	NOUN
crl-24580	46	18	transactions.24	transactions.24	NOUN
crl-24580	46	19	for	for	ADP
crl-24580	46	20	analyzing	analyze	VERB
crl-24580	46	21	question	question	NOUN
crl-24580	46	22	complexity	complexity	NOUN
crl-24580	46	23	,	,	PUNCT
crl-24580	46	24	it	it	PRON
crl-24580	46	25	provides	provide	VERB
crl-24580	46	26	enhanced	enhanced	ADJ
crl-24580	46	27	granularity	granularity	NOUN
crl-24580	46	28	over	over	ADP
crl-24580	46	29	categorizations	categorization	NOUN
crl-24580	46	30	such	such	ADJ
crl-24580	46	31	as	as	ADP
crl-24580	46	32	basic	basic	ADJ
crl-24580	46	33	,	,	PUNCT
crl-24580	46	34	intermediate	intermediate	ADJ
crl-24580	46	35	,	,	PUNCT
crl-24580	46	36	and	and	CCONJ
crl-24580	46	37	advanced	advanced	ADJ
crl-24580	46	38	used	use	VERB
crl-24580	46	39	in	in	ADP
crl-24580	46	40	other	other	ADJ
crl-24580	46	41	studies.25	studies.25	NOUN
crl-24580	46	42	gerlich	gerlich	PROPN
crl-24580	46	43	and	and	CCONJ
crl-24580	46	44	berard	berard	PROPN
crl-24580	46	45	report	report	VERB
crl-24580	46	46	that	that	SCONJ
crl-24580	46	47	the	the	DET
crl-24580	46	48	majority	majority	NOUN
crl-24580	46	49	of	of	ADP
crl-24580	46	50	staff	staff	NOUN
crl-24580	46	51	in	in	ADP
crl-24580	46	52	the	the	DET
crl-24580	46	53	14	14	NUM
crl-24580	46	54	libraries	library	NOUN
crl-24580	46	55	from	from	ADP
crl-24580	46	56	their	their	PRON
crl-24580	46	57	study	study	NOUN
crl-24580	46	58	found	find	VERB
crl-24580	46	59	it	it	PRON
crl-24580	46	60	added	add	VERB
crl-24580	46	61	value	value	NOUN
crl-24580	46	62	to	to	ADP
crl-24580	46	63	their	their	PRON
crl-24580	46	64	reference	reference	NOUN
crl-24580	46	65	statistics	statistic	NOUN
crl-24580	46	66	and	and	CCONJ
crl-24580	46	67	recommend	recommend	VERB
crl-24580	46	68	its	its	PRON
crl-24580	46	69	usage.26	usage.26	ADJ
crl-24580	46	70	previous	previous	ADJ
crl-24580	46	71	literature	literature	NOUN
crl-24580	46	72	has	have	AUX
crl-24580	46	73	interpreted	interpret	VERB
crl-24580	46	74	the	the	DET
crl-24580	46	75	read	read	NOUN
crl-24580	46	76	scale	scale	NOUN
crl-24580	46	77	differently	differently	ADV
crl-24580	46	78	but	but	CCONJ
crl-24580	46	79	researchers	researcher	NOUN
crl-24580	46	80	often	often	ADV
crl-24580	46	81	consider	consider	VERB
crl-24580	46	82	read	read	VERB
crl-24580	46	83	3	3	NUM
crl-24580	46	84	and	and	CCONJ
crl-24580	46	85	above	above	ADP
crl-24580	46	86	questions	question	NOUN
crl-24580	46	87	to	to	PART
crl-24580	46	88	be	be	AUX
crl-24580	46	89	complex.27	complex.27	PROPN
crl-24580	46	90	ward	ward	NOUN
crl-24580	46	91	and	and	CCONJ
crl-24580	46	92	phetteplace	phetteplace	NOUN
crl-24580	46	93	suggest	suggest	VERB
crl-24580	46	94	that	that	PRON
crl-24580	46	95	read	read	VERB
crl-24580	46	96	3	3	NUM
crl-24580	46	97	level	level	NOUN
crl-24580	46	98	questions	question	NOUN
crl-24580	46	99	should	should	AUX
crl-24580	46	100	be	be	AUX
crl-24580	46	101	answered	answer	VERB
crl-24580	46	102	by	by	ADP
crl-24580	46	103	staff	staff	NOUN
crl-24580	46	104	with	with	ADP
crl-24580	46	105	specific	specific	ADJ
crl-24580	46	106	reference	reference	NOUN
crl-24580	46	107	training	training	NOUN
crl-24580	46	108	,	,	PUNCT
crl-24580	46	109	presumably	presumably	ADV
crl-24580	46	110	librarians.28	librarians.28	PROPN
crl-24580	46	111	similarly	similarly	ADV
crl-24580	46	112	,	,	PUNCT
crl-24580	46	113	research	research	NOUN
crl-24580	46	114	recommends	recommend	VERB
crl-24580	46	115	that	that	SCONJ
crl-24580	46	116	part	part	NOUN
crl-24580	46	117	-	-	PUNCT
crl-24580	46	118	time	time	NOUN
crl-24580	46	119	and	and	CCONJ
crl-24580	46	120	student	student	NOUN
crl-24580	46	121	workers	worker	NOUN
crl-24580	46	122	only	only	ADV
crl-24580	46	123	answer	answer	VERB
crl-24580	46	124	read	read	VERB
crl-24580	46	125	1	1	NUM
crl-24580	46	126	and	and	CCONJ
crl-24580	46	127	2	2	NUM
crl-24580	46	128	level	level	NOUN
crl-24580	46	129	questions	question	NOUN
crl-24580	46	130	and	and	CCONJ
crl-24580	46	131	refer	refer	VERB
crl-24580	46	132	higher	high	ADJ
crl-24580	46	133	level	level	NOUN
crl-24580	46	134	ones	one	NOUN
crl-24580	46	135	to	to	ADP
crl-24580	46	136	librarians.29	librarians.29	NOUN
crl-24580	46	137	meanwhile	meanwhile	ADV
crl-24580	46	138	,	,	PUNCT
crl-24580	46	139	some	some	DET
crl-24580	46	140	research	research	NOUN
crl-24580	46	141	recommends	recommend	VERB
crl-24580	46	142	that	that	SCONJ
crl-24580	46	143	staff	staff	NOUN
crl-24580	46	144	answering	answer	VERB
crl-24580	46	145	read	read	VERB
crl-24580	46	146	3	3	NUM
crl-24580	46	147	questions	question	NOUN
crl-24580	46	148	have	have	VERB
crl-24580	46	149	reference	reference	NOUN
crl-24580	46	150	knowledge	knowledge	NOUN
crl-24580	46	151	and	and	CCONJ
crl-24580	46	152	skills	skill	NOUN
crl-24580	46	153	but	but	CCONJ
crl-24580	46	154	suggests	suggest	VERB
crl-24580	46	155	that	that	SCONJ
crl-24580	46	156	only	only	ADV
crl-24580	46	157	read	read	VERB
crl-24580	46	158	4	4	NUM
crl-24580	46	159	and	and	CCONJ
crl-24580	46	160	above	above	ADP
crl-24580	46	161	questions	question	NOUN
crl-24580	46	162	require	require	VERB
crl-24580	46	163	librarian	librarian	ADJ
crl-24580	46	164	expertise.30	expertise.30	PROPN
crl-24580	46	165	studies	study	NOUN
crl-24580	46	166	using	use	VERB
crl-24580	46	167	the	the	DET
crl-24580	46	168	read	read	NOUN
crl-24580	46	169	scale	scale	NOUN
crl-24580	46	170	report	report	NOUN
crl-24580	46	171	varying	vary	VERB
crl-24580	46	172	degrees	degree	NOUN
crl-24580	46	173	of	of	ADP
crl-24580	46	174	complexity	complexity	NOUN
crl-24580	46	175	for	for	ADP
crl-24580	46	176	chat	chat	VERB
crl-24580	46	177	interactions	interaction	NOUN
crl-24580	46	178	and	and	CCONJ
crl-24580	46	179	draw	draw	VERB
crl-24580	46	180	different	different	ADJ
crl-24580	46	181	staffing	staffing	NOUN
crl-24580	46	182	conclusions	conclusion	NOUN
crl-24580	46	183	based	base	VERB
crl-24580	46	184	on	on	ADP
crl-24580	46	185	their	their	PRON
crl-24580	46	186	findings	finding	NOUN
crl-24580	46	187	.	.	PUNCT
crl-24580	47	1	several	several	ADJ
crl-24580	47	2	studies	study	NOUN
crl-24580	47	3	report	report	VERB
crl-24580	47	4	sizable	sizable	ADJ
crl-24580	47	5	numbers	number	NOUN
crl-24580	47	6	of	of	ADP
crl-24580	47	7	read	read	NOUN
crl-24580	47	8	3	3	NUM
crl-24580	47	9	and	and	CCONJ
crl-24580	47	10	above	above	ADP
crl-24580	47	11	chats	chat	NOUN
crl-24580	47	12	,	,	PUNCT
crl-24580	47	13	accounting	account	VERB
crl-24580	47	14	for	for	ADP
crl-24580	47	15	percentages	percentage	NOUN
crl-24580	47	16	ranging	range	VERB
crl-24580	47	17	from	from	ADP
crl-24580	47	18	2831	2831	NUM
crl-24580	47	19	to	to	ADP
crl-24580	47	20	6032	6032	NUM
crl-24580	47	21	to	to	PART
crl-24580	47	22	81	81	NUM
crl-24580	47	23	percent33	percent33	NOUN
crl-24580	47	24	of	of	ADP
crl-24580	47	25	all	all	DET
crl-24580	47	26	questions	question	NOUN
crl-24580	47	27	received	receive	VERB
crl-24580	47	28	via	via	ADP
crl-24580	47	29	this	this	DET
crl-24580	47	30	method	method	NOUN
crl-24580	47	31	.	.	PUNCT
crl-24580	48	1	despite	despite	SCONJ
crl-24580	48	2	recommendations	recommendation	NOUN
crl-24580	48	3	outlined	outline	VERB
crl-24580	48	4	above	above	ADP
crl-24580	48	5	of	of	ADP
crl-24580	48	6	having	have	VERB
crl-24580	48	7	librarians	librarian	NOUN
crl-24580	48	8	respond	respond	VERB
crl-24580	48	9	to	to	PART
crl-24580	48	10	read	read	VERB
crl-24580	48	11	3	3	NUM
crl-24580	48	12	and	and	CCONJ
crl-24580	48	13	above	above	ADP
crl-24580	48	14	questions	question	NOUN
crl-24580	48	15	,	,	PUNCT
crl-24580	48	16	some	some	DET
crl-24580	48	17	studies	study	NOUN
crl-24580	48	18	recommend	recommend	VERB
crl-24580	48	19	having	having	AUX
crl-24580	48	20	welltrained	welltraine	VERB
crl-24580	48	21	students	student	NOUN
crl-24580	48	22	or	or	CCONJ
crl-24580	48	23	paraprofessionals	paraprofessional	NOUN
crl-24580	48	24	staff	staff	NOUN
crl-24580	48	25	chat	chat	VERB
crl-24580	48	26	services.34	services.34	NOUN
crl-24580	48	27	it	it	PRON
crl-24580	48	28	is	be	AUX
crl-24580	48	29	clear	clear	ADJ
crl-24580	48	30	that	that	SCONJ
crl-24580	48	31	question	question	NOUN
crl-24580	48	32	complexity	complexity	NOUN
crl-24580	48	33	varies	vary	VERB
crl-24580	48	34	greatly	greatly	ADV
crl-24580	48	35	in	in	ADP
crl-24580	48	36	virtual	virtual	ADJ
crl-24580	48	37	reference	reference	NOUN
crl-24580	48	38	,	,	PUNCT
crl-24580	48	39	even	even	ADV
crl-24580	48	40	when	when	SCONJ
crl-24580	48	41	measuring	measure	VERB
crl-24580	48	42	using	use	VERB
crl-24580	48	43	a	a	DET
crl-24580	48	44	common	common	ADJ
crl-24580	48	45	method	method	NOUN
crl-24580	48	46	of	of	ADP
crl-24580	48	47	assessment	assessment	NOUN
crl-24580	48	48	such	such	ADJ
crl-24580	48	49	as	as	ADP
crl-24580	48	50	the	the	DET
crl-24580	48	51	read	read	NOUN
crl-24580	48	52	scale	scale	NOUN
crl-24580	48	53	,	,	PUNCT
crl-24580	48	54	and	and	CCONJ
crl-24580	48	55	that	that	DET
crl-24580	48	56	libraries	library	NOUN
crl-24580	48	57	’	'	PUNCT
crl-24580	48	58	subsequent	subsequent	ADJ
crl-24580	48	59	staffing	staffing	NOUN
crl-24580	48	60	decisions	decision	NOUN
crl-24580	48	61	also	also	ADV
crl-24580	48	62	show	show	VERB
crl-24580	48	63	wide	wide	ADJ
crl-24580	48	64	variation	variation	NOUN
crl-24580	48	65	.	.	PUNCT
crl-24580	49	1	reference	reference	NOUN
crl-24580	49	2	interviews	interview	NOUN
crl-24580	49	3	and	and	CCONJ
crl-24580	49	4	instruction	instruction	NOUN
crl-24580	49	5	it	it	PRON
crl-24580	49	6	is	be	AUX
crl-24580	49	7	important	important	ADJ
crl-24580	49	8	to	to	PART
crl-24580	49	9	consider	consider	VERB
crl-24580	49	10	the	the	DET
crl-24580	49	11	frequency	frequency	NOUN
crl-24580	49	12	and	and	CCONJ
crl-24580	49	13	the	the	DET
crl-24580	49	14	means	mean	NOUN
crl-24580	49	15	by	by	ADP
crl-24580	49	16	which	which	PRON
crl-24580	49	17	two	two	NUM
crl-24580	49	18	regular	regular	ADJ
crl-24580	49	19	practices	practice	NOUN
crl-24580	49	20	with	with	ADP
crl-24580	49	21	reference	reference	NOUN
crl-24580	49	22	services	service	NOUN
crl-24580	49	23	in	in	ADP
crl-24580	49	24	general	general	ADJ
crl-24580	49	25	,	,	PUNCT
crl-24580	49	26	reference	reference	NOUN
crl-24580	49	27	interviews	interview	NOUN
crl-24580	49	28	and	and	CCONJ
crl-24580	49	29	instruction	instruction	NOUN
crl-24580	49	30	,	,	PUNCT
crl-24580	49	31	occur	occur	VERB
crl-24580	49	32	within	within	ADP
crl-24580	49	33	different	different	ADJ
crl-24580	49	34	dissonance	dissonance	NOUN
crl-24580	49	35	between	between	ADP
crl-24580	49	36	perceptions	perception	NOUN
crl-24580	49	37	and	and	CCONJ
crl-24580	49	38	use	use	NOUN
crl-24580	49	39	of	of	ADP
crl-24580	49	40	virtual	virtual	ADJ
crl-24580	49	41	reference	reference	NOUN
crl-24580	49	42	methods	method	NOUN
crl-24580	49	43	507	507	NUM
crl-24580	49	44	methods	method	NOUN
crl-24580	49	45	of	of	ADP
crl-24580	49	46	virtual	virtual	ADJ
crl-24580	49	47	reference	reference	NOUN
crl-24580	49	48	.	.	PUNCT
crl-24580	50	1	previous	previous	ADJ
crl-24580	50	2	research	research	NOUN
crl-24580	50	3	has	have	AUX
crl-24580	50	4	investigated	investigate	VERB
crl-24580	50	5	how	how	SCONJ
crl-24580	50	6	they	they	PRON
crl-24580	50	7	fit	fit	VERB
crl-24580	50	8	into	into	ADP
crl-24580	50	9	the	the	DET
crl-24580	50	10	virtual	virtual	ADJ
crl-24580	50	11	reference	reference	NOUN
crl-24580	50	12	landscape	landscape	NOUN
crl-24580	50	13	,	,	PUNCT
crl-24580	50	14	with	with	ADP
crl-24580	50	15	some	some	DET
crl-24580	50	16	perspectives	perspective	NOUN
crl-24580	50	17	having	having	AUX
crl-24580	50	18	changed	change	VERB
crl-24580	50	19	over	over	ADP
crl-24580	50	20	time	time	NOUN
crl-24580	50	21	and	and	CCONJ
crl-24580	50	22	others	other	NOUN
crl-24580	50	23	currently	currently	ADV
crl-24580	50	24	being	be	AUX
crl-24580	50	25	debated	debate	VERB
crl-24580	50	26	in	in	ADP
crl-24580	50	27	the	the	DET
crl-24580	50	28	literature	literature	NOUN
crl-24580	50	29	.	.	PUNCT
crl-24580	51	1	conducting	conduct	VERB
crl-24580	51	2	a	a	DET
crl-24580	51	3	reference	reference	NOUN
crl-24580	51	4	interview	interview	NOUN
crl-24580	51	5	is	be	AUX
crl-24580	51	6	a	a	DET
crl-24580	51	7	hallmark	hallmark	NOUN
crl-24580	51	8	of	of	ADP
crl-24580	51	9	reference	reference	NOUN
crl-24580	51	10	librarianship	librarianship	NOUN
crl-24580	51	11	and	and	CCONJ
crl-24580	51	12	is	be	AUX
crl-24580	51	13	an	an	DET
crl-24580	51	14	important	important	ADJ
crl-24580	51	15	practice	practice	NOUN
crl-24580	51	16	in	in	ADP
crl-24580	51	17	delivering	deliver	VERB
crl-24580	51	18	assistance	assistance	NOUN
crl-24580	51	19	to	to	ADP
crl-24580	51	20	users,35	users,35	NOUN
crl-24580	51	21	as	as	SCONJ
crl-24580	51	22	it	it	PRON
crl-24580	51	23	is	be	AUX
crl-24580	51	24	understood	understand	VERB
crl-24580	51	25	that	that	SCONJ
crl-24580	51	26	a	a	DET
crl-24580	51	27	user	user	NOUN
crl-24580	51	28	’s	’s	PART
crl-24580	51	29	initial	initial	ADJ
crl-24580	51	30	question	question	NOUN
crl-24580	51	31	may	may	AUX
crl-24580	51	32	or	or	CCONJ
crl-24580	51	33	may	may	AUX
crl-24580	51	34	not	not	PART
crl-24580	51	35	reflect	reflect	VERB
crl-24580	51	36	their	their	PRON
crl-24580	51	37	true	true	ADJ
crl-24580	51	38	information	information	NOUN
crl-24580	51	39	need	need	NOUN
crl-24580	51	40	.	.	PUNCT
crl-24580	52	1	although	although	SCONJ
crl-24580	52	2	researchers	researcher	NOUN
crl-24580	52	3	initially	initially	ADV
crl-24580	52	4	expressed	express	VERB
crl-24580	52	5	ambivalence	ambivalence	NOUN
crl-24580	52	6	about	about	ADP
crl-24580	52	7	reference	reference	NOUN
crl-24580	52	8	interviews	interview	NOUN
crl-24580	52	9	within	within	ADP
crl-24580	52	10	virtual	virtual	ADJ
crl-24580	52	11	reference	reference	NOUN
crl-24580	52	12	due	due	ADP
crl-24580	52	13	to	to	ADP
crl-24580	52	14	communication	communication	NOUN
crl-24580	52	15	challenges,36	challenges,36	NOUN
crl-24580	52	16	more	more	ADV
crl-24580	52	17	recent	recent	ADJ
crl-24580	52	18	research	research	NOUN
crl-24580	52	19	has	have	AUX
crl-24580	52	20	solidified	solidify	VERB
crl-24580	52	21	their	their	PRON
crl-24580	52	22	importance	importance	NOUN
crl-24580	52	23	,	,	PUNCT
crl-24580	52	24	with	with	ADP
crl-24580	52	25	evidence	evidence	NOUN
crl-24580	52	26	showing	show	VERB
crl-24580	52	27	them	they	PRON
crl-24580	52	28	to	to	PART
crl-24580	52	29	be	be	AUX
crl-24580	52	30	a	a	DET
crl-24580	52	31	best	good	ADJ
crl-24580	52	32	practice	practice	NOUN
crl-24580	52	33	within	within	ADP
crl-24580	52	34	virtual	virtual	ADJ
crl-24580	52	35	reference.37	reference.37	NOUN
crl-24580	52	36	despite	despite	SCONJ
crl-24580	52	37	research	research	NOUN
crl-24580	52	38	showing	show	VERB
crl-24580	52	39	that	that	SCONJ
crl-24580	52	40	query	query	NOUN
crl-24580	52	41	clarification	clarification	NOUN
crl-24580	52	42	considerably	considerably	ADV
crl-24580	52	43	improves	improve	VERB
crl-24580	52	44	accuracy	accuracy	NOUN
crl-24580	52	45	of	of	ADP
crl-24580	52	46	responses,38	responses,38	PROPN
crl-24580	52	47	logan	logan	PROPN
crl-24580	52	48	,	,	PUNCT
crl-24580	52	49	barrett	barrett	PROPN
crl-24580	52	50	,	,	PUNCT
crl-24580	52	51	and	and	CCONJ
crl-24580	52	52	pagotto	pagotto	NOUN
crl-24580	52	53	report	report	NOUN
crl-24580	52	54	that	that	SCONJ
crl-24580	52	55	users	user	NOUN
crl-24580	52	56	are	be	AUX
crl-24580	52	57	less	less	ADV
crl-24580	52	58	satisfied	satisfied	ADJ
crl-24580	52	59	when	when	SCONJ
crl-24580	52	60	staff	staff	NOUN
crl-24580	52	61	ask	ask	VERB
crl-24580	52	62	them	they	PRON
crl-24580	52	63	clarifying	clarify	VERB
crl-24580	52	64	questions	question	NOUN
crl-24580	52	65	.	.	PUNCT
crl-24580	53	1	the	the	DET
crl-24580	53	2	researchers	researcher	NOUN
crl-24580	53	3	speculate	speculate	VERB
crl-24580	53	4	that	that	SCONJ
crl-24580	53	5	,	,	PUNCT
crl-24580	53	6	although	although	SCONJ
crl-24580	53	7	users	user	NOUN
crl-24580	53	8	want	want	VERB
crl-24580	53	9	to	to	PART
crl-24580	53	10	be	be	AUX
crl-24580	53	11	understood	understand	VERB
crl-24580	53	12	,	,	PUNCT
crl-24580	53	13	they	they	PRON
crl-24580	53	14	find	find	VERB
crl-24580	53	15	it	it	PRON
crl-24580	53	16	frustrating	frustrating	ADJ
crl-24580	53	17	to	to	PART
crl-24580	53	18	explain	explain	VERB
crl-24580	53	19	themselves	themselves	PRON
crl-24580	53	20	quickly	quickly	ADV
crl-24580	53	21	and	and	CCONJ
crl-24580	53	22	clearly	clearly	ADV
crl-24580	53	23	within	within	ADP
crl-24580	53	24	chat	chat	PROPN
crl-24580	53	25	.	.	PUNCT
crl-24580	54	1	despite	despite	SCONJ
crl-24580	54	2	users	user	NOUN
crl-24580	54	3	’	’	PART
crl-24580	54	4	ambivalence	ambivalence	NOUN
crl-24580	54	5	toward	toward	ADP
crl-24580	54	6	reference	reference	NOUN
crl-24580	54	7	interviews	interview	NOUN
crl-24580	54	8	,	,	PUNCT
crl-24580	54	9	the	the	DET
crl-24580	54	10	researchers	researcher	NOUN
crl-24580	54	11	recommend	recommend	VERB
crl-24580	54	12	that	that	SCONJ
crl-24580	54	13	staff	staff	NOUN
crl-24580	54	14	members	member	NOUN
crl-24580	54	15	conduct	conduct	VERB
crl-24580	54	16	them	they	PRON
crl-24580	54	17	to	to	PART
crl-24580	54	18	best	well	ADV
crl-24580	54	19	understand	understand	VERB
crl-24580	54	20	users	user	NOUN
crl-24580	54	21	’	'	PUNCT
crl-24580	54	22	needs.39	needs.39	NOUN
crl-24580	54	23	similarly	similarly	ADV
crl-24580	54	24	,	,	PUNCT
crl-24580	54	25	instruction	instruction	NOUN
crl-24580	54	26	is	be	AUX
crl-24580	54	27	foundational	foundational	ADJ
crl-24580	54	28	within	within	ADP
crl-24580	54	29	reference	reference	NOUN
crl-24580	54	30	services	service	NOUN
crl-24580	54	31	,	,	PUNCT
crl-24580	54	32	especially	especially	ADV
crl-24580	54	33	in	in	ADP
crl-24580	54	34	the	the	DET
crl-24580	54	35	academic	academic	ADJ
crl-24580	54	36	library	library	NOUN
crl-24580	54	37	context	context	NOUN
crl-24580	54	38	.	.	PUNCT
crl-24580	55	1	perspectives	perspective	NOUN
crl-24580	55	2	on	on	ADP
crl-24580	55	3	its	its	PRON
crl-24580	55	4	role	role	NOUN
crl-24580	55	5	have	have	AUX
crl-24580	55	6	also	also	ADV
crl-24580	55	7	changed	change	VERB
crl-24580	55	8	,	,	PUNCT
crl-24580	55	9	with	with	ADP
crl-24580	55	10	early	early	ADJ
crl-24580	55	11	research	research	NOUN
crl-24580	55	12	questioning	question	VERB
crl-24580	55	13	its	its	PRON
crl-24580	55	14	place	place	NOUN
crl-24580	55	15	within	within	ADP
crl-24580	55	16	virtual	virtual	ADJ
crl-24580	55	17	reference.40	reference.40	NOUN
crl-24580	55	18	however	however	ADV
crl-24580	55	19	,	,	PUNCT
crl-24580	55	20	more	more	ADV
crl-24580	55	21	recent	recent	ADJ
crl-24580	55	22	literature	literature	NOUN
crl-24580	55	23	demonstrates	demonstrate	VERB
crl-24580	55	24	chat	chat	VERB
crl-24580	55	25	to	to	PART
crl-24580	55	26	be	be	AUX
crl-24580	55	27	a	a	DET
crl-24580	55	28	suitable	suitable	ADJ
crl-24580	55	29	venue	venue	NOUN
crl-24580	55	30	for	for	ADP
crl-24580	55	31	instruction,41	instruction,41	NOUN
crl-24580	55	32	with	with	ADP
crl-24580	55	33	librarians	librarian	NOUN
crl-24580	55	34	delivering	deliver	VERB
crl-24580	55	35	it	it	PRON
crl-24580	55	36	and	and	CCONJ
crl-24580	55	37	users	user	NOUN
crl-24580	55	38	being	be	AUX
crl-24580	55	39	receptive	receptive	ADJ
crl-24580	55	40	to	to	ADP
crl-24580	55	41	it.42	it.42	PROPN
crl-24580	56	1	dempsey	dempsey	PROPN
crl-24580	56	2	reviewed	review	VERB
crl-24580	56	3	several	several	ADJ
crl-24580	56	4	studies	study	NOUN
crl-24580	56	5	and	and	CCONJ
crl-24580	56	6	claimed	claim	VERB
crl-24580	56	7	that	that	SCONJ
crl-24580	56	8	chat	chat	VERB
crl-24580	56	9	transcripts	transcript	NOUN
crl-24580	56	10	on	on	ADP
crl-24580	56	11	average	average	ADJ
crl-24580	56	12	include	include	VERB
crl-24580	56	13	instruction	instruction	NOUN
crl-24580	56	14	50%–86	50%–86	NUM
crl-24580	56	15	%	%	NOUN
crl-24580	56	16	of	of	ADP
crl-24580	56	17	the	the	DET
crl-24580	56	18	time,43	time,43	NOUN
crl-24580	56	19	while	while	SCONJ
crl-24580	56	20	other	other	ADJ
crl-24580	56	21	research	research	NOUN
crl-24580	56	22	finds	find	VERB
crl-24580	56	23	that	that	SCONJ
crl-24580	56	24	it	it	PRON
crl-24580	56	25	could	could	AUX
crl-24580	56	26	take	take	VERB
crl-24580	56	27	place	place	NOUN
crl-24580	56	28	even	even	ADV
crl-24580	56	29	more	more	ADV
crl-24580	56	30	frequently	frequently	ADV
crl-24580	56	31	than	than	ADP
crl-24580	56	32	it	it	PRON
crl-24580	56	33	does.44	does.44	NOUN
crl-24580	56	34	contribution	contribution	NOUN
crl-24580	56	35	to	to	ADP
crl-24580	56	36	the	the	DET
crl-24580	56	37	literature	literature	NOUN
crl-24580	56	38	given	give	VERB
crl-24580	56	39	the	the	DET
crl-24580	56	40	current	current	ADJ
crl-24580	56	41	context	context	NOUN
crl-24580	56	42	of	of	ADP
crl-24580	56	43	many	many	ADJ
crl-24580	56	44	physical	physical	ADJ
crl-24580	56	45	libraries	library	NOUN
crl-24580	56	46	being	be	AUX
crl-24580	56	47	closed	close	VERB
crl-24580	56	48	due	due	ADJ
crl-24580	56	49	to	to	ADP
crl-24580	56	50	covid-19	covid-19	PROPN
crl-24580	56	51	,	,	PUNCT
crl-24580	56	52	virtual	virtual	ADJ
crl-24580	56	53	reference	reference	NOUN
crl-24580	56	54	has	have	AUX
crl-24580	56	55	become	become	VERB
crl-24580	56	56	an	an	DET
crl-24580	56	57	essential	essential	ADJ
crl-24580	56	58	service	service	NOUN
crl-24580	56	59	and	and	CCONJ
crl-24580	56	60	,	,	PUNCT
crl-24580	56	61	in	in	ADP
crl-24580	56	62	many	many	ADJ
crl-24580	56	63	cases	case	NOUN
crl-24580	56	64	,	,	PUNCT
crl-24580	56	65	the	the	DET
crl-24580	56	66	only	only	ADJ
crl-24580	56	67	one	one	NUM
crl-24580	56	68	that	that	PRON
crl-24580	56	69	our	our	PRON
crl-24580	56	70	users	user	NOUN
crl-24580	56	71	can	can	AUX
crl-24580	56	72	access	access	VERB
crl-24580	56	73	.	.	PUNCT
crl-24580	57	1	as	as	ADP
crl-24580	57	2	a	a	DET
crl-24580	57	3	result	result	NOUN
crl-24580	57	4	,	,	PUNCT
crl-24580	57	5	understanding	understand	VERB
crl-24580	57	6	the	the	DET
crl-24580	57	7	nuances	nuance	NOUN
crl-24580	57	8	of	of	ADP
crl-24580	57	9	virtual	virtual	ADJ
crl-24580	57	10	reference	reference	NOUN
crl-24580	57	11	methods	method	NOUN
crl-24580	57	12	is	be	AUX
crl-24580	57	13	more	more	ADV
crl-24580	57	14	important	important	ADJ
crl-24580	57	15	than	than	ADP
crl-24580	57	16	ever	ever	ADV
crl-24580	57	17	.	.	PUNCT
crl-24580	58	1	whereas	whereas	SCONJ
crl-24580	58	2	several	several	ADJ
crl-24580	58	3	studies	study	NOUN
crl-24580	58	4	outlined	outline	VERB
crl-24580	58	5	in	in	ADP
crl-24580	58	6	the	the	DET
crl-24580	58	7	literature	literature	NOUN
crl-24580	58	8	review	review	PROPN
crl-24580	58	9	examine	examine	VERB
crl-24580	58	10	the	the	DET
crl-24580	58	11	different	different	ADJ
crl-24580	58	12	types	type	NOUN
crl-24580	58	13	and/or	and/or	CCONJ
crl-24580	58	14	complexity	complexity	NOUN
crl-24580	58	15	of	of	ADP
crl-24580	58	16	questions	question	NOUN
crl-24580	58	17	in	in	ADP
crl-24580	58	18	one	one	NUM
crl-24580	58	19	or	or	CCONJ
crl-24580	58	20	two	two	NUM
crl-24580	58	21	virtual	virtual	ADJ
crl-24580	58	22	reference	reference	NOUN
crl-24580	58	23	methods	method	NOUN
crl-24580	58	24	,	,	PUNCT
crl-24580	58	25	studies	study	NOUN
crl-24580	58	26	comparing	compare	VERB
crl-24580	58	27	three	three	NUM
crl-24580	58	28	or	or	CCONJ
crl-24580	58	29	more	more	ADJ
crl-24580	58	30	methods	method	NOUN
crl-24580	58	31	are	be	AUX
crl-24580	58	32	rare.45	rare.45	ADJ
crl-24580	58	33	furthermore	furthermore	ADV
crl-24580	58	34	,	,	PUNCT
crl-24580	58	35	few	few	ADJ
crl-24580	58	36	virtual	virtual	ADJ
crl-24580	58	37	reference	reference	NOUN
crl-24580	58	38	studies	study	NOUN
crl-24580	58	39	combine	combine	VERB
crl-24580	58	40	multiple	multiple	ADJ
crl-24580	58	41	methods	method	NOUN
crl-24580	58	42	of	of	ADP
crl-24580	58	43	analysis	analysis	NOUN
crl-24580	58	44	,	,	PUNCT
crl-24580	58	45	such	such	ADJ
crl-24580	58	46	as	as	ADP
crl-24580	58	47	transcript	transcript	NOUN
crl-24580	58	48	analysis	analysis	NOUN
crl-24580	58	49	and	and	CCONJ
crl-24580	58	50	surveys,46	surveys,46	NOUN
crl-24580	58	51	and	and	CCONJ
crl-24580	58	52	none	none	NOUN
crl-24580	58	53	combine	combine	VERB
crl-24580	58	54	interview	interview	NOUN
crl-24580	58	55	findings	finding	NOUN
crl-24580	58	56	and	and	CCONJ
crl-24580	58	57	transcript	transcript	VERB
crl-24580	58	58	analysis	analysis	NOUN
crl-24580	58	59	.	.	PUNCT
crl-24580	59	1	the	the	DET
crl-24580	59	2	current	current	ADJ
crl-24580	59	3	study	study	NOUN
crl-24580	59	4	contributes	contribute	VERB
crl-24580	59	5	to	to	ADP
crl-24580	59	6	the	the	DET
crl-24580	59	7	literature	literature	NOUN
crl-24580	59	8	by	by	ADP
crl-24580	59	9	:	:	PUNCT
crl-24580	59	10	•	•	ADV
crl-24580	59	11	examining	examine	VERB
crl-24580	59	12	users	user	NOUN
crl-24580	59	13	’	’	PART
crl-24580	59	14	perceptions	perception	NOUN
crl-24580	59	15	of	of	ADP
crl-24580	59	16	what	what	PRON
crl-24580	59	17	virtual	virtual	ADJ
crl-24580	59	18	reference	reference	NOUN
crl-24580	59	19	methods	method	NOUN
crl-24580	59	20	are	be	AUX
crl-24580	59	21	for	for	ADP
crl-24580	59	22	and	and	CCONJ
crl-24580	59	23	comparing	compare	VERB
crl-24580	59	24	these	these	DET
crl-24580	59	25	perceptions	perception	NOUN
crl-24580	59	26	with	with	ADP
crl-24580	59	27	findings	finding	NOUN
crl-24580	59	28	from	from	ADP
crl-24580	59	29	analysis	analysis	NOUN
crl-24580	59	30	of	of	ADP
crl-24580	59	31	virtual	virtual	ADJ
crl-24580	59	32	reference	reference	NOUN
crl-24580	59	33	transcripts	transcript	NOUN
crl-24580	59	34	;	;	PUNCT
crl-24580	59	35	•	•	NUM
crl-24580	59	36	analyzing	analyze	VERB
crl-24580	59	37	question	question	NOUN
crl-24580	59	38	complexity	complexity	NOUN
crl-24580	59	39	as	as	SCONJ
crl-24580	59	40	measured	measure	VERB
crl-24580	59	41	using	use	VERB
crl-24580	59	42	the	the	DET
crl-24580	59	43	read	read	NOUN
crl-24580	59	44	scale	scale	NOUN
crl-24580	59	45	,	,	PUNCT
crl-24580	59	46	which	which	PRON
crl-24580	59	47	has	have	AUX
crl-24580	59	48	not	not	PART
crl-24580	59	49	yet	yet	ADV
crl-24580	59	50	been	be	AUX
crl-24580	59	51	done	do	VERB
crl-24580	59	52	to	to	PART
crl-24580	59	53	compare	compare	VERB
crl-24580	59	54	three	three	NUM
crl-24580	59	55	methods	method	NOUN
crl-24580	59	56	of	of	ADP
crl-24580	59	57	virtual	virtual	ADJ
crl-24580	59	58	reference	reference	NOUN
crl-24580	59	59	.	.	PUNCT
crl-24580	60	1	research	research	NOUN
crl-24580	60	2	questions	question	NOUN
crl-24580	60	3	the	the	DET
crl-24580	60	4	purpose	purpose	NOUN
crl-24580	60	5	of	of	ADP
crl-24580	60	6	this	this	DET
crl-24580	60	7	multimethod	multimethod	ADJ
crl-24580	60	8	study	study	NOUN
crl-24580	60	9	is	be	AUX
crl-24580	60	10	to	to	PART
crl-24580	60	11	consider	consider	VERB
crl-24580	60	12	what	what	PRON
crl-24580	60	13	differences	difference	NOUN
crl-24580	60	14	exist	exist	VERB
crl-24580	60	15	between	between	ADP
crl-24580	60	16	virtual	virtual	ADJ
crl-24580	60	17	reference	reference	NOUN
crl-24580	60	18	methods	method	NOUN
crl-24580	60	19	and	and	CCONJ
crl-24580	60	20	compare	compare	VERB
crl-24580	60	21	what	what	PRON
crl-24580	60	22	these	these	DET
crl-24580	60	23	methods	method	NOUN
crl-24580	60	24	of	of	ADP
crl-24580	60	25	virtual	virtual	ADJ
crl-24580	60	26	reference	reference	NOUN
crl-24580	60	27	are	be	AUX
crl-24580	60	28	for	for	ADP
crl-24580	60	29	,	,	PUNCT
crl-24580	60	30	both	both	CCONJ
crl-24580	60	31	from	from	ADP
crl-24580	60	32	a	a	DET
crl-24580	60	33	user	user	NOUN
crl-24580	60	34	perspective	perspective	NOUN
crl-24580	60	35	and	and	CCONJ
crl-24580	60	36	through	through	ADP
crl-24580	60	37	an	an	DET
crl-24580	60	38	analysis	analysis	NOUN
crl-24580	60	39	of	of	ADP
crl-24580	60	40	virtual	virtual	ADJ
crl-24580	60	41	reference	reference	NOUN
crl-24580	60	42	transcripts	transcript	NOUN
crl-24580	60	43	.	.	PUNCT
crl-24580	61	1	we	we	PRON
crl-24580	61	2	ask	ask	VERB
crl-24580	61	3	the	the	DET
crl-24580	61	4	following	follow	VERB
crl-24580	61	5	research	research	NOUN
crl-24580	61	6	questions	question	NOUN
crl-24580	61	7	:	:	PUNCT
crl-24580	61	8	•	•	NUM
crl-24580	61	9	research	research	NOUN
crl-24580	61	10	question	question	NOUN
crl-24580	61	11	1	1	NUM
crl-24580	61	12	:	:	PUNCT
crl-24580	61	13	what	what	PRON
crl-24580	61	14	do	do	AUX
crl-24580	61	15	virtual	virtual	ADJ
crl-24580	61	16	reference	reference	NOUN
crl-24580	61	17	users	user	NOUN
crl-24580	61	18	perceive	perceive	ADJ
crl-24580	61	19	chat	chat	NOUN
crl-24580	61	20	,	,	PUNCT
crl-24580	61	21	email	email	NOUN
crl-24580	61	22	,	,	PUNCT
crl-24580	61	23	and	and	CCONJ
crl-24580	61	24	texting	texte	VERB
crl-24580	61	25	to	to	PART
crl-24580	61	26	be	be	AUX
crl-24580	61	27	for	for	ADP
crl-24580	61	28	in	in	ADP
crl-24580	61	29	terms	term	NOUN
crl-24580	61	30	of	of	ADP
crl-24580	61	31	the	the	DET
crl-24580	61	32	level	level	NOUN
crl-24580	61	33	of	of	ADP
crl-24580	61	34	complexity	complexity	NOUN
crl-24580	61	35	and	and	CCONJ
crl-24580	61	36	categories	category	NOUN
crl-24580	61	37	of	of	ADP
crl-24580	61	38	questions	question	NOUN
crl-24580	61	39	asked	ask	VERB
crl-24580	61	40	?	?	PUNCT
crl-24580	62	1	•	•	NUM
crl-24580	62	2	research	research	NOUN
crl-24580	62	3	question	question	NOUN
crl-24580	62	4	2	2	NUM
crl-24580	62	5	:	:	PUNCT
crl-24580	62	6	is	be	AUX
crl-24580	62	7	there	there	PRON
crl-24580	62	8	a	a	DET
crl-24580	62	9	statistically	statistically	ADV
crl-24580	62	10	significant	significant	ADJ
crl-24580	62	11	relationship	relationship	NOUN
crl-24580	62	12	between	between	ADP
crl-24580	62	13	virtual	virtual	ADJ
crl-24580	62	14	reference	reference	NOUN
crl-24580	62	15	delivery	delivery	NOUN
crl-24580	62	16	method	method	NOUN
crl-24580	62	17	and	and	CCONJ
crl-24580	62	18	the	the	DET
crl-24580	62	19	level	level	NOUN
crl-24580	62	20	of	of	ADP
crl-24580	62	21	complexity	complexity	NOUN
crl-24580	62	22	of	of	ADP
crl-24580	62	23	questions	question	NOUN
crl-24580	62	24	asked	ask	VERB
crl-24580	62	25	,	,	PUNCT
crl-24580	62	26	as	as	SCONJ
crl-24580	62	27	measured	measure	VERB
crl-24580	62	28	508	508	NUM
crl-24580	62	29	college	college	NOUN
crl-24580	62	30	&	&	CCONJ
crl-24580	62	31	research	research	NOUN
crl-24580	62	32	libraries	library	NOUN
crl-24580	62	33	may	may	AUX
crl-24580	62	34	2022	2022	NUM
crl-24580	62	35	using	use	VERB
crl-24580	62	36	the	the	DET
crl-24580	62	37	read	read	NOUN
crl-24580	62	38	scale	scale	NOUN
crl-24580	62	39	?	?	PUNCT
crl-24580	63	1	•	•	NUM
crl-24580	63	2	research	research	NOUN
crl-24580	63	3	question	question	NOUN
crl-24580	63	4	3	3	NUM
crl-24580	63	5	:	:	PUNCT
crl-24580	63	6	is	be	AUX
crl-24580	63	7	there	there	PRON
crl-24580	63	8	a	a	DET
crl-24580	63	9	statistically	statistically	ADV
crl-24580	63	10	significant	significant	ADJ
crl-24580	63	11	relationship	relationship	NOUN
crl-24580	63	12	between	between	ADP
crl-24580	63	13	virtual	virtual	ADJ
crl-24580	63	14	reference	reference	NOUN
crl-24580	63	15	delivery	delivery	NOUN
crl-24580	63	16	method	method	NOUN
crl-24580	63	17	and	and	CCONJ
crl-24580	63	18	categories	category	NOUN
crl-24580	63	19	of	of	ADP
crl-24580	63	20	questions	question	NOUN
crl-24580	63	21	asked	ask	VERB
crl-24580	63	22	?	?	PUNCT
crl-24580	64	1	if	if	SCONJ
crl-24580	64	2	so	so	ADV
crl-24580	64	3	,	,	PUNCT
crl-24580	64	4	what	what	PRON
crl-24580	64	5	are	be	AUX
crl-24580	64	6	the	the	DET
crl-24580	64	7	most	most	ADV
crl-24580	64	8	prominent	prominent	ADJ
crl-24580	64	9	categories	category	NOUN
crl-24580	64	10	for	for	ADP
crl-24580	64	11	each	each	DET
crl-24580	64	12	method	method	NOUN
crl-24580	64	13	?	?	PUNCT
crl-24580	65	1	•	•	NUM
crl-24580	65	2	research	research	NOUN
crl-24580	65	3	question	question	NOUN
crl-24580	65	4	4	4	NUM
crl-24580	65	5	:	:	PUNCT
crl-24580	65	6	does	do	AUX
crl-24580	65	7	the	the	DET
crl-24580	65	8	presence	presence	NOUN
crl-24580	65	9	of	of	ADP
crl-24580	65	10	reference	reference	NOUN
crl-24580	65	11	interviews	interview	NOUN
crl-24580	65	12	and	and	CCONJ
crl-24580	65	13	instruction	instruction	NOUN
crl-24580	65	14	differ	differ	VERB
crl-24580	65	15	across	across	ADP
crl-24580	65	16	virtual	virtual	ADJ
crl-24580	65	17	reference	reference	NOUN
crl-24580	65	18	methods	method	NOUN
crl-24580	65	19	?	?	PUNCT
crl-24580	66	1	if	if	SCONJ
crl-24580	66	2	so	so	ADV
crl-24580	66	3	,	,	PUNCT
crl-24580	66	4	are	be	AUX
crl-24580	66	5	the	the	DET
crl-24580	66	6	associations	association	NOUN
crl-24580	66	7	between	between	ADP
crl-24580	66	8	the	the	DET
crl-24580	66	9	variables	variable	NOUN
crl-24580	66	10	statistically	statistically	ADV
crl-24580	66	11	significant	significant	ADJ
crl-24580	66	12	?	?	PUNCT
crl-24580	67	1	institutional	institutional	ADJ
crl-24580	67	2	context	context	PROPN
crl-24580	67	3	mcgill	mcgill	PROPN
crl-24580	67	4	university	university	PROPN
crl-24580	67	5	library	library	NOUN
crl-24580	67	6	makes	make	VERB
crl-24580	67	7	a	a	DET
crl-24580	67	8	very	very	ADV
crl-24580	67	9	good	good	ADJ
crl-24580	67	10	case	case	NOUN
crl-24580	67	11	study	study	NOUN
crl-24580	67	12	for	for	ADP
crl-24580	67	13	investigating	investigate	VERB
crl-24580	67	14	different	different	ADJ
crl-24580	67	15	methods	method	NOUN
crl-24580	67	16	of	of	ADP
crl-24580	67	17	virtual	virtual	ADJ
crl-24580	67	18	reference	reference	NOUN
crl-24580	67	19	because	because	SCONJ
crl-24580	67	20	it	it	PRON
crl-24580	67	21	is	be	AUX
crl-24580	67	22	part	part	NOUN
crl-24580	67	23	of	of	ADP
crl-24580	67	24	a	a	DET
crl-24580	67	25	research	research	NOUN
crl-24580	67	26	-	-	PUNCT
crl-24580	67	27	intensive	intensive	ADJ
crl-24580	67	28	university	university	NOUN
crl-24580	67	29	and	and	CCONJ
crl-24580	67	30	has	have	VERB
crl-24580	67	31	a	a	DET
crl-24580	67	32	long	long	ADJ
crl-24580	67	33	track	track	NOUN
crl-24580	67	34	record	record	NOUN
crl-24580	67	35	offering	offer	VERB
crl-24580	67	36	a	a	DET
crl-24580	67	37	variety	variety	NOUN
crl-24580	67	38	of	of	ADP
crl-24580	67	39	virtual	virtual	ADJ
crl-24580	67	40	reference	reference	NOUN
crl-24580	67	41	services	service	NOUN
crl-24580	67	42	.	.	PUNCT
crl-24580	68	1	mcgill	mcgill	PROPN
crl-24580	68	2	university	university	PROPN
crl-24580	68	3	is	be	AUX
crl-24580	68	4	a	a	DET
crl-24580	68	5	publicly	publicly	ADV
crl-24580	68	6	funded	fund	VERB
crl-24580	68	7	institution	institution	NOUN
crl-24580	68	8	in	in	ADP
crl-24580	68	9	montreal	montreal	PROPN
crl-24580	68	10	,	,	PUNCT
crl-24580	68	11	canada	canada	PROPN
crl-24580	68	12	,	,	PUNCT
crl-24580	68	13	with	with	ADP
crl-24580	68	14	an	an	DET
crl-24580	68	15	enrollment	enrollment	NOUN
crl-24580	68	16	of	of	ADP
crl-24580	68	17	40,000	40,000	NUM
crl-24580	68	18	students.47	students.47	PROPN
crl-24580	68	19	mcgill	mcgill	PROPN
crl-24580	68	20	library	library	PROPN
crl-24580	68	21	employs	employ	VERB
crl-24580	68	22	a	a	DET
crl-24580	68	23	nonconsortial	nonconsortial	ADJ
crl-24580	68	24	model	model	NOUN
crl-24580	68	25	of	of	ADP
crl-24580	68	26	virtual	virtual	ADJ
crl-24580	68	27	reference	reference	NOUN
crl-24580	68	28	with	with	ADP
crl-24580	68	29	14	14	NUM
crl-24580	68	30	years	year	NOUN
crl-24580	68	31	of	of	ADP
crl-24580	68	32	service	service	NOUN
crl-24580	68	33	history	history	NOUN
crl-24580	68	34	(	(	PUNCT
crl-24580	68	35	chat	chat	NOUN
crl-24580	68	36	and	and	CCONJ
crl-24580	68	37	email	email	NOUN
crl-24580	68	38	)	)	PUNCT
crl-24580	68	39	,	,	PUNCT
crl-24580	68	40	provided	provide	VERB
crl-24580	68	41	primarily	primarily	ADV
crl-24580	68	42	by	by	ADP
crl-24580	68	43	liaison	liaison	NOUN
crl-24580	68	44	librarians	librarian	NOUN
crl-24580	68	45	and	and	CCONJ
crl-24580	68	46	supplementing	supplement	VERB
crl-24580	68	47	the	the	DET
crl-24580	68	48	service	service	NOUN
crl-24580	68	49	with	with	ADP
crl-24580	68	50	two	two	NUM
crl-24580	68	51	or	or	CCONJ
crl-24580	68	52	three	three	NUM
crl-24580	68	53	graduate	graduate	NOUN
crl-24580	68	54	student	student	NOUN
crl-24580	68	55	workers	worker	NOUN
crl-24580	68	56	from	from	ADP
crl-24580	68	57	the	the	DET
crl-24580	68	58	library	library	NOUN
crl-24580	68	59	and	and	CCONJ
crl-24580	68	60	information	information	NOUN
crl-24580	68	61	studies	study	NOUN
crl-24580	68	62	program	program	NOUN
crl-24580	68	63	each	each	DET
crl-24580	68	64	year	year	NOUN
crl-24580	68	65	,	,	PUNCT
crl-24580	68	66	beginning	begin	VERB
crl-24580	68	67	in	in	ADP
crl-24580	68	68	2016	2016	NUM
crl-24580	68	69	.	.	PUNCT
crl-24580	69	1	the	the	DET
crl-24580	69	2	library	library	NOUN
crl-24580	69	3	implemented	implement	VERB
crl-24580	69	4	texting	texte	VERB
crl-24580	69	5	in	in	ADP
crl-24580	69	6	summer	summer	NOUN
crl-24580	69	7	2016	2016	NUM
crl-24580	69	8	.	.	PUNCT
crl-24580	70	1	in	in	ADP
crl-24580	70	2	august	august	PROPN
crl-24580	70	3	2019	2019	NUM
crl-24580	70	4	,	,	PUNCT
crl-24580	70	5	mcgill	mcgill	PROPN
crl-24580	70	6	library	library	PROPN
crl-24580	70	7	moved	move	VERB
crl-24580	70	8	from	from	ADP
crl-24580	70	9	questionpoint	questionpoint	NOUN
crl-24580	70	10	to	to	ADP
crl-24580	70	11	libchat	libchat	PRON
crl-24580	70	12	when	when	SCONJ
crl-24580	70	13	the	the	DET
crl-24580	70	14	latter	latter	NOUN
crl-24580	70	15	bought	buy	VERB
crl-24580	70	16	out	out	ADP
crl-24580	70	17	the	the	DET
crl-24580	70	18	former	former	NOUN
crl-24580	70	19	.	.	PUNCT
crl-24580	71	1	the	the	DET
crl-24580	71	2	library	library	NOUN
crl-24580	71	3	saw	see	VERB
crl-24580	71	4	marked	mark	VERB
crl-24580	71	5	increases	increase	NOUN
crl-24580	71	6	in	in	ADP
crl-24580	71	7	virtual	virtual	ADJ
crl-24580	71	8	reference	reference	NOUN
crl-24580	71	9	use	use	NOUN
crl-24580	71	10	in	in	ADP
crl-24580	71	11	the	the	DET
crl-24580	71	12	first	first	ADJ
crl-24580	71	13	years	year	NOUN
crl-24580	71	14	of	of	ADP
crl-24580	71	15	service	service	NOUN
crl-24580	71	16	and	and	CCONJ
crl-24580	71	17	has	have	AUX
crl-24580	71	18	seen	see	VERB
crl-24580	71	19	steady	steady	ADJ
crl-24580	71	20	use	use	NOUN
crl-24580	71	21	since	since	SCONJ
crl-24580	71	22	,	,	PUNCT
crl-24580	71	23	with	with	ADP
crl-24580	71	24	more	more	ADV
crl-24580	71	25	recent	recent	ADJ
crl-24580	71	26	years	year	NOUN
crl-24580	71	27	hovering	hover	VERB
crl-24580	71	28	around	around	ADP
crl-24580	71	29	6,000	6,000	NUM
crl-24580	71	30	interactions	interaction	NOUN
crl-24580	71	31	per	per	ADP
crl-24580	71	32	year	year	NOUN
crl-24580	71	33	.	.	PUNCT
crl-24580	72	1	in	in	ADP
crl-24580	72	2	2018	2018	NUM
crl-24580	72	3	,	,	PUNCT
crl-24580	72	4	2,570	2,570	NUM
crl-24580	72	5	emails	email	NOUN
crl-24580	72	6	,	,	PUNCT
crl-24580	72	7	3,035	3,035	NUM
crl-24580	72	8	chats	chat	NOUN
crl-24580	72	9	,	,	PUNCT
crl-24580	72	10	and	and	CCONJ
crl-24580	72	11	195	195	NUM
crl-24580	72	12	text	text	NOUN
crl-24580	72	13	messages	message	NOUN
crl-24580	72	14	were	be	AUX
crl-24580	72	15	received	receive	VERB
crl-24580	72	16	.	.	PUNCT
crl-24580	73	1	in	in	ADP
crl-24580	73	2	2019	2019	NUM
crl-24580	73	3	,	,	PUNCT
crl-24580	73	4	users	user	NOUN
crl-24580	73	5	sent	send	VERB
crl-24580	73	6	2,734	2,734	NUM
crl-24580	73	7	emails	email	NOUN
crl-24580	73	8	,	,	PUNCT
crl-24580	73	9	2,953	2,953	NUM
crl-24580	73	10	chats	chat	NOUN
crl-24580	73	11	,	,	PUNCT
crl-24580	73	12	and	and	CCONJ
crl-24580	73	13	198	198	NUM
crl-24580	73	14	text	text	NOUN
crl-24580	73	15	messages	message	NOUN
crl-24580	73	16	.	.	PUNCT
crl-24580	74	1	in	in	ADP
crl-24580	74	2	2020	2020	NUM
crl-24580	74	3	,	,	PUNCT
crl-24580	74	4	due	due	ADP
crl-24580	74	5	to	to	ADP
crl-24580	74	6	covid-19	covid-19	PROPN
crl-24580	74	7	and	and	CCONJ
crl-24580	74	8	the	the	DET
crl-24580	74	9	closure	closure	NOUN
crl-24580	74	10	of	of	ADP
crl-24580	74	11	physical	physical	ADJ
crl-24580	74	12	reference	reference	NOUN
crl-24580	74	13	services	service	NOUN
crl-24580	74	14	,	,	PUNCT
crl-24580	74	15	there	there	PRON
crl-24580	74	16	was	be	VERB
crl-24580	74	17	a	a	DET
crl-24580	74	18	substantial	substantial	ADJ
crl-24580	74	19	increase	increase	NOUN
crl-24580	74	20	in	in	ADP
crl-24580	74	21	the	the	DET
crl-24580	74	22	use	use	NOUN
crl-24580	74	23	of	of	ADP
crl-24580	74	24	all	all	DET
crl-24580	74	25	virtual	virtual	ADJ
crl-24580	74	26	reference	reference	NOUN
crl-24580	74	27	methods	method	NOUN
crl-24580	74	28	,	,	PUNCT
crl-24580	74	29	with	with	ADP
crl-24580	74	30	the	the	DET
crl-24580	74	31	library	library	NOUN
crl-24580	74	32	receiving	receive	VERB
crl-24580	74	33	3,342	3,342	NUM
crl-24580	74	34	emails	email	NOUN
crl-24580	74	35	,	,	PUNCT
crl-24580	74	36	4,769	4,769	NUM
crl-24580	74	37	chats	chat	NOUN
crl-24580	74	38	,	,	PUNCT
crl-24580	74	39	and	and	CCONJ
crl-24580	74	40	341	341	NUM
crl-24580	74	41	text	text	NOUN
crl-24580	74	42	messages	message	NOUN
crl-24580	74	43	.	.	PUNCT
crl-24580	75	1	the	the	DET
crl-24580	75	2	virtual	virtual	ADJ
crl-24580	75	3	reference	reference	NOUN
crl-24580	75	4	services	service	NOUN
crl-24580	75	5	are	be	AUX
crl-24580	75	6	marketed	market	VERB
crl-24580	75	7	through	through	ADP
crl-24580	75	8	the	the	DET
crl-24580	75	9	library	library	NOUN
crl-24580	75	10	’s	’s	PART
crl-24580	75	11	social	social	ADJ
crl-24580	75	12	media	medium	NOUN
crl-24580	75	13	accounts	account	NOUN
crl-24580	75	14	.	.	PUNCT
crl-24580	76	1	they	they	PRON
crl-24580	76	2	are	be	AUX
crl-24580	76	3	also	also	ADV
crl-24580	76	4	advertised	advertise	VERB
crl-24580	76	5	by	by	ADP
crl-24580	76	6	a	a	DET
crl-24580	76	7	banner	banner	NOUN
crl-24580	76	8	on	on	ADP
crl-24580	76	9	the	the	DET
crl-24580	76	10	library	library	NOUN
crl-24580	76	11	website	website	NOUN
crl-24580	76	12	.	.	PUNCT
crl-24580	77	1	when	when	SCONJ
crl-24580	77	2	liaison	liaison	NOUN
crl-24580	77	3	librarians	librarian	NOUN
crl-24580	77	4	visit	visit	VERB
crl-24580	77	5	classes	class	NOUN
crl-24580	77	6	or	or	CCONJ
crl-24580	77	7	provide	provide	VERB
crl-24580	77	8	instruction	instruction	NOUN
crl-24580	77	9	sessions	session	NOUN
crl-24580	77	10	,	,	PUNCT
crl-24580	77	11	they	they	PRON
crl-24580	77	12	encourage	encourage	VERB
crl-24580	77	13	students	student	NOUN
crl-24580	77	14	to	to	PART
crl-24580	77	15	use	use	VERB
crl-24580	77	16	the	the	DET
crl-24580	77	17	virtual	virtual	ADJ
crl-24580	77	18	reference	reference	NOUN
crl-24580	77	19	services	service	NOUN
crl-24580	77	20	.	.	PUNCT
crl-24580	78	1	chat	chat	NOUN
crl-24580	78	2	,	,	PUNCT
crl-24580	78	3	email	email	NOUN
crl-24580	78	4	,	,	PUNCT
crl-24580	78	5	and	and	CCONJ
crl-24580	78	6	texting	texting	NOUN
crl-24580	78	7	are	be	AUX
crl-24580	78	8	marketed	market	VERB
crl-24580	78	9	equally	equally	ADV
crl-24580	78	10	.	.	PUNCT
crl-24580	79	1	librarians	librarian	NOUN
crl-24580	79	2	may	may	AUX
crl-24580	79	3	encourage	encourage	VERB
crl-24580	79	4	students	student	NOUN
crl-24580	79	5	to	to	PART
crl-24580	79	6	email	email	VERB
crl-24580	79	7	them	they	PRON
crl-24580	79	8	directly	directly	ADV
crl-24580	79	9	for	for	ADP
crl-24580	79	10	discipline	discipline	NOUN
crl-24580	79	11	-	-	PUNCT
crl-24580	79	12	specific	specific	ADJ
crl-24580	79	13	inquiries	inquiry	NOUN
crl-24580	79	14	,	,	PUNCT
crl-24580	79	15	but	but	CCONJ
crl-24580	79	16	students	student	NOUN
crl-24580	79	17	may	may	AUX
crl-24580	79	18	elect	elect	VERB
crl-24580	79	19	to	to	PART
crl-24580	79	20	use	use	VERB
crl-24580	79	21	virtual	virtual	ADJ
crl-24580	79	22	reference	reference	NOUN
crl-24580	79	23	to	to	PART
crl-24580	79	24	receive	receive	VERB
crl-24580	79	25	an	an	DET
crl-24580	79	26	immediate	immediate	ADJ
crl-24580	79	27	response	response	NOUN
crl-24580	79	28	.	.	PUNCT
crl-24580	80	1	more	more	ADJ
crl-24580	80	2	information	information	NOUN
crl-24580	80	3	about	about	ADP
crl-24580	80	4	users	user	NOUN
crl-24580	80	5	’	'	PUNCT
crl-24580	80	6	preferred	preferred	ADJ
crl-24580	80	7	methods	method	NOUN
crl-24580	80	8	of	of	ADP
crl-24580	80	9	communication	communication	NOUN
crl-24580	80	10	with	with	ADP
crl-24580	80	11	the	the	DET
crl-24580	80	12	library	library	NOUN
crl-24580	80	13	can	can	AUX
crl-24580	80	14	be	be	AUX
crl-24580	80	15	found	find	VERB
crl-24580	80	16	in	in	ADP
crl-24580	80	17	a	a	DET
crl-24580	80	18	previously	previously	ADV
crl-24580	80	19	published	publish	VERB
crl-24580	80	20	study.48	study.48	PROPN
crl-24580	80	21	although	although	SCONJ
crl-24580	80	22	the	the	DET
crl-24580	80	23	library	library	NOUN
crl-24580	80	24	does	do	AUX
crl-24580	80	25	not	not	PART
crl-24580	80	26	have	have	VERB
crl-24580	80	27	a	a	DET
crl-24580	80	28	mandate	mandate	NOUN
crl-24580	80	29	specific	specific	ADJ
crl-24580	80	30	to	to	ADP
crl-24580	80	31	virtual	virtual	ADJ
crl-24580	80	32	reference	reference	NOUN
crl-24580	80	33	,	,	PUNCT
crl-24580	80	34	part	part	NOUN
crl-24580	80	35	of	of	ADP
crl-24580	80	36	the	the	DET
crl-24580	80	37	library	library	NOUN
crl-24580	80	38	’s	’s	PART
crl-24580	80	39	mission	mission	NOUN
crl-24580	80	40	is	be	AUX
crl-24580	80	41	to	to	PART
crl-24580	80	42	facilitate	facilitate	VERB
crl-24580	80	43	excellence	excellence	NOUN
crl-24580	80	44	in	in	ADP
crl-24580	80	45	teaching	teaching	NOUN
crl-24580	80	46	,	,	PUNCT
crl-24580	80	47	learning	learning	NOUN
crl-24580	80	48	,	,	PUNCT
crl-24580	80	49	and	and	CCONJ
crl-24580	80	50	research	research	NOUN
crl-24580	80	51	and	and	CCONJ
crl-24580	80	52	to	to	PART
crl-24580	80	53	be	be	AUX
crl-24580	80	54	clientfocused	clientfocuse	VERB
crl-24580	80	55	,	,	PUNCT
crl-24580	80	56	responding	respond	VERB
crl-24580	80	57	to	to	ADP
crl-24580	80	58	student	student	NOUN
crl-24580	80	59	and	and	CCONJ
crl-24580	80	60	faculty	faculty	NOUN
crl-24580	80	61	needs.49	needs.49	NOUN
crl-24580	80	62	we	we	PRON
crl-24580	80	63	value	value	VERB
crl-24580	80	64	our	our	PRON
crl-24580	80	65	role	role	NOUN
crl-24580	80	66	in	in	ADP
crl-24580	80	67	learning	learn	VERB
crl-24580	80	68	,	,	PUNCT
crl-24580	80	69	encouraging	encourage	VERB
crl-24580	80	70	instruction	instruction	NOUN
crl-24580	80	71	within	within	ADP
crl-24580	80	72	virtual	virtual	ADJ
crl-24580	80	73	reference	reference	NOUN
crl-24580	80	74	,	,	PUNCT
crl-24580	80	75	and	and	CCONJ
crl-24580	80	76	have	have	AUX
crl-24580	80	77	developed	develop	VERB
crl-24580	80	78	best	good	ADJ
crl-24580	80	79	practices	practice	NOUN
crl-24580	80	80	for	for	ADP
crl-24580	80	81	instruction	instruction	NOUN
crl-24580	80	82	that	that	PRON
crl-24580	80	83	are	be	AUX
crl-24580	80	84	part	part	NOUN
crl-24580	80	85	of	of	ADP
crl-24580	80	86	the	the	DET
crl-24580	80	87	professional	professional	ADJ
crl-24580	80	88	development	development	NOUN
crl-24580	80	89	of	of	ADP
crl-24580	80	90	virtual	virtual	ADJ
crl-24580	80	91	reference	reference	NOUN
crl-24580	80	92	staff	staff	NOUN
crl-24580	80	93	.	.	PUNCT
crl-24580	81	1	the	the	DET
crl-24580	81	2	services	service	NOUN
crl-24580	81	3	are	be	AUX
crl-24580	81	4	open	open	ADJ
crl-24580	81	5	to	to	ADP
crl-24580	81	6	anyone	anyone	PRON
crl-24580	81	7	,	,	PUNCT
crl-24580	81	8	although	although	SCONJ
crl-24580	81	9	policies	policy	NOUN
crl-24580	81	10	on	on	ADP
crl-24580	81	11	the	the	DET
crl-24580	81	12	website	website	NOUN
crl-24580	81	13	encourage	encourage	VERB
crl-24580	81	14	questions	question	NOUN
crl-24580	81	15	from	from	ADP
crl-24580	81	16	the	the	DET
crl-24580	81	17	general	general	ADJ
crl-24580	81	18	public	public	NOUN
crl-24580	81	19	to	to	PART
crl-24580	81	20	be	be	AUX
crl-24580	81	21	related	relate	VERB
crl-24580	81	22	to	to	ADP
crl-24580	81	23	the	the	DET
crl-24580	81	24	university	university	NOUN
crl-24580	81	25	or	or	CCONJ
crl-24580	81	26	the	the	DET
crl-24580	81	27	library	library	NOUN
crl-24580	81	28	.	.	PUNCT
crl-24580	82	1	there	there	PRON
crl-24580	82	2	are	be	VERB
crl-24580	82	3	no	no	DET
crl-24580	82	4	specific	specific	ADJ
crl-24580	82	5	policies	policy	NOUN
crl-24580	82	6	for	for	ADP
crl-24580	82	7	the	the	DET
crl-24580	82	8	kinds	kind	NOUN
crl-24580	82	9	of	of	ADP
crl-24580	82	10	questions	question	NOUN
crl-24580	82	11	users	user	NOUN
crl-24580	82	12	can	can	AUX
crl-24580	82	13	ask	ask	VERB
crl-24580	82	14	by	by	ADP
crl-24580	82	15	chat	chat	PROPN
crl-24580	82	16	,	,	PUNCT
crl-24580	82	17	email	email	NOUN
crl-24580	82	18	,	,	PUNCT
crl-24580	82	19	and	and	CCONJ
crl-24580	82	20	texting	texting	NOUN
crl-24580	82	21	.	.	PUNCT
crl-24580	83	1	methods	method	NOUN
crl-24580	83	2	this	this	DET
crl-24580	83	3	multimethod	multimethod	PROPN
crl-24580	83	4	study	study	NOUN
crl-24580	83	5	uses	use	VERB
crl-24580	83	6	two	two	NUM
crl-24580	83	7	forms	form	NOUN
crl-24580	83	8	of	of	ADP
crl-24580	83	9	data	datum	NOUN
crl-24580	83	10	collection	collection	NOUN
crl-24580	83	11	to	to	PART
crl-24580	83	12	analyze	analyze	VERB
crl-24580	83	13	how	how	SCONJ
crl-24580	83	14	library	library	ADJ
crl-24580	83	15	users	user	NOUN
crl-24580	83	16	perceive	perceive	VERB
crl-24580	83	17	different	different	ADJ
crl-24580	83	18	methods	method	NOUN
crl-24580	83	19	of	of	ADP
crl-24580	83	20	virtual	virtual	ADJ
crl-24580	83	21	reference	reference	NOUN
crl-24580	83	22	and	and	CCONJ
crl-24580	83	23	how	how	SCONJ
crl-24580	83	24	they	they	PRON
crl-24580	83	25	employ	employ	VERB
crl-24580	83	26	them	they	PRON
crl-24580	83	27	.	.	PUNCT
crl-24580	84	1	to	to	PART
crl-24580	84	2	answer	answer	VERB
crl-24580	84	3	research	research	NOUN
crl-24580	84	4	question	question	NOUN
crl-24580	84	5	1	1	NUM
crl-24580	84	6	,	,	PUNCT
crl-24580	84	7	we	we	PRON
crl-24580	84	8	investigated	investigate	VERB
crl-24580	84	9	a	a	DET
crl-24580	84	10	user	user	NOUN
crl-24580	84	11	point	point	NOUN
crl-24580	84	12	of	of	ADP
crl-24580	84	13	view	view	NOUN
crl-24580	84	14	by	by	ADP
crl-24580	84	15	conducting	conduct	VERB
crl-24580	84	16	interviews	interview	NOUN
crl-24580	84	17	with	with	ADP
crl-24580	84	18	users	user	NOUN
crl-24580	84	19	on	on	ADP
crl-24580	84	20	their	their	PRON
crl-24580	84	21	perceptions	perception	NOUN
crl-24580	84	22	of	of	ADP
crl-24580	84	23	virtual	virtual	ADJ
crl-24580	84	24	reference	reference	NOUN
crl-24580	84	25	methods	method	NOUN
crl-24580	84	26	and	and	CCONJ
crl-24580	84	27	the	the	DET
crl-24580	84	28	differences	difference	NOUN
crl-24580	84	29	between	between	ADP
crl-24580	84	30	them	they	PRON
crl-24580	84	31	in	in	ADP
crl-24580	84	32	terms	term	NOUN
crl-24580	84	33	of	of	ADP
crl-24580	84	34	quesdissonance	quesdissonance	NOUN
crl-24580	84	35	between	between	ADP
crl-24580	84	36	perceptions	perception	NOUN
crl-24580	84	37	and	and	CCONJ
crl-24580	84	38	use	use	NOUN
crl-24580	84	39	of	of	ADP
crl-24580	84	40	virtual	virtual	ADJ
crl-24580	84	41	reference	reference	NOUN
crl-24580	84	42	methods	method	NOUN
crl-24580	84	43	509	509	NUM
crl-24580	84	44	tion	tion	NOUN
crl-24580	84	45	complexity	complexity	NOUN
crl-24580	84	46	and	and	CCONJ
crl-24580	84	47	question	question	NOUN
crl-24580	84	48	categories	category	NOUN
crl-24580	84	49	.	.	PUNCT
crl-24580	85	1	we	we	PRON
crl-24580	85	2	examined	examine	VERB
crl-24580	85	3	interview	interview	NOUN
crl-24580	85	4	transcripts	transcript	NOUN
crl-24580	85	5	using	use	VERB
crl-24580	85	6	grounded	ground	VERB
crl-24580	85	7	theory	theory	NOUN
crl-24580	85	8	and	and	CCONJ
crl-24580	85	9	subsequently	subsequently	ADV
crl-24580	85	10	compared	compare	VERB
crl-24580	85	11	the	the	DET
crl-24580	85	12	interview	interview	NOUN
crl-24580	85	13	findings	finding	NOUN
crl-24580	85	14	with	with	ADP
crl-24580	85	15	statistical	statistical	ADJ
crl-24580	85	16	analysis	analysis	NOUN
crl-24580	85	17	of	of	ADP
crl-24580	85	18	virtual	virtual	ADJ
crl-24580	85	19	reference	reference	NOUN
crl-24580	85	20	transcripts	transcript	NOUN
crl-24580	85	21	.	.	PUNCT
crl-24580	86	1	to	to	PART
crl-24580	86	2	answer	answer	VERB
crl-24580	86	3	research	research	NOUN
crl-24580	86	4	questions	question	NOUN
crl-24580	86	5	2–4	2–4	NUM
crl-24580	86	6	,	,	PUNCT
crl-24580	86	7	we	we	PRON
crl-24580	86	8	used	use	VERB
crl-24580	86	9	methods	method	NOUN
crl-24580	86	10	similar	similar	ADJ
crl-24580	86	11	to	to	ADP
crl-24580	86	12	those	those	PRON
crl-24580	86	13	used	use	VERB
crl-24580	86	14	in	in	ADP
crl-24580	86	15	previous	previous	ADJ
crl-24580	86	16	research	research	NOUN
crl-24580	86	17	studies	study	NOUN
crl-24580	86	18	of	of	ADP
crl-24580	86	19	seeking	seek	VERB
crl-24580	86	20	out	out	ADP
crl-24580	86	21	expert	expert	NOUN
crl-24580	86	22	assistance	assistance	NOUN
crl-24580	86	23	to	to	PART
crl-24580	86	24	conduct	conduct	VERB
crl-24580	86	25	statistical	statistical	ADJ
crl-24580	86	26	analysis	analysis	NOUN
crl-24580	86	27	on	on	ADP
crl-24580	86	28	virtual	virtual	ADJ
crl-24580	86	29	reference	reference	NOUN
crl-24580	86	30	transcripts.50	transcripts.50	PROPN
crl-24580	86	31	we	we	PRON
crl-24580	86	32	sought	seek	VERB
crl-24580	86	33	to	to	PART
crl-24580	86	34	determine	determine	VERB
crl-24580	86	35	if	if	SCONJ
crl-24580	86	36	there	there	PRON
crl-24580	86	37	were	be	VERB
crl-24580	86	38	statistically	statistically	ADV
crl-24580	86	39	significant	significant	ADJ
crl-24580	86	40	associations	association	NOUN
crl-24580	86	41	between	between	ADP
crl-24580	86	42	virtual	virtual	ADJ
crl-24580	86	43	reference	reference	NOUN
crl-24580	86	44	delivery	delivery	NOUN
crl-24580	86	45	methods	method	NOUN
crl-24580	86	46	and	and	CCONJ
crl-24580	86	47	several	several	ADJ
crl-24580	86	48	variables	variable	NOUN
crl-24580	86	49	including	include	VERB
crl-24580	86	50	the	the	DET
crl-24580	86	51	following	following	NOUN
crl-24580	86	52	:	:	PUNCT
crl-24580	86	53	question	question	NOUN
crl-24580	86	54	level	level	NOUN
crl-24580	86	55	complexity	complexity	NOUN
crl-24580	86	56	,	,	PUNCT
crl-24580	86	57	question	question	NOUN
crl-24580	86	58	category	category	NOUN
crl-24580	86	59	,	,	PUNCT
crl-24580	86	60	and	and	CCONJ
crl-24580	86	61	the	the	DET
crl-24580	86	62	presence	presence	NOUN
crl-24580	86	63	of	of	ADP
crl-24580	86	64	reference	reference	NOUN
crl-24580	86	65	interviews	interview	NOUN
crl-24580	86	66	and	and	CCONJ
crl-24580	86	67	instruction	instruction	NOUN
crl-24580	86	68	.	.	PUNCT
crl-24580	87	1	the	the	DET
crl-24580	87	2	chi	chi	ADJ
crl-24580	87	3	-	-	PUNCT
crl-24580	87	4	square	square	ADJ
crl-24580	87	5	test	test	NOUN
crl-24580	87	6	of	of	ADP
crl-24580	87	7	independence	independence	NOUN
crl-24580	87	8	was	be	AUX
crl-24580	87	9	conducted	conduct	VERB
crl-24580	87	10	,	,	PUNCT
crl-24580	87	11	as	as	ADV
crl-24580	87	12	well	well	ADV
crl-24580	87	13	as	as	ADP
crl-24580	87	14	cramer	cramer	PROPN
crl-24580	87	15	’s	’s	PART
crl-24580	87	16	v	v	NOUN
crl-24580	87	17	to	to	PART
crl-24580	87	18	determine	determine	VERB
crl-24580	87	19	the	the	DET
crl-24580	87	20	strength	strength	NOUN
crl-24580	87	21	of	of	ADP
crl-24580	87	22	associations	association	NOUN
crl-24580	87	23	.	.	PUNCT
crl-24580	88	1	the	the	DET
crl-24580	88	2	study	study	NOUN
crl-24580	88	3	does	do	AUX
crl-24580	88	4	not	not	PART
crl-24580	88	5	compare	compare	VERB
crl-24580	88	6	how	how	SCONJ
crl-24580	88	7	users	user	NOUN
crl-24580	88	8	define	define	VERB
crl-24580	88	9	complexity	complexity	NOUN
crl-24580	88	10	with	with	ADP
crl-24580	88	11	how	how	SCONJ
crl-24580	88	12	complexity	complexity	NOUN
crl-24580	88	13	is	be	AUX
crl-24580	88	14	measured	measure	VERB
crl-24580	88	15	using	use	VERB
crl-24580	88	16	the	the	DET
crl-24580	88	17	read	read	NOUN
crl-24580	88	18	scale	scale	NOUN
crl-24580	88	19	.	.	PUNCT
crl-24580	89	1	rather	rather	ADV
crl-24580	89	2	,	,	PUNCT
crl-24580	89	3	it	it	PRON
crl-24580	89	4	compares	compare	VERB
crl-24580	89	5	users	user	NOUN
crl-24580	89	6	’	’	PART
crl-24580	89	7	perceptions	perception	NOUN
crl-24580	89	8	of	of	ADP
crl-24580	89	9	different	different	ADJ
crl-24580	89	10	virtual	virtual	ADJ
crl-24580	89	11	reference	reference	NOUN
crl-24580	89	12	methods	method	NOUN
crl-24580	89	13	’	'	PUNCT
crl-24580	89	14	suitability	suitability	NOUN
crl-24580	89	15	for	for	ADP
crl-24580	89	16	complex	complex	ADJ
crl-24580	89	17	questions	question	NOUN
crl-24580	89	18	with	with	ADP
crl-24580	89	19	the	the	DET
crl-24580	89	20	level	level	NOUN
crl-24580	89	21	of	of	ADP
crl-24580	89	22	complexity	complexity	NOUN
crl-24580	89	23	of	of	ADP
crl-24580	89	24	virtual	virtual	ADJ
crl-24580	89	25	reference	reference	NOUN
crl-24580	89	26	transcripts	transcript	NOUN
crl-24580	89	27	,	,	PUNCT
crl-24580	89	28	as	as	SCONJ
crl-24580	89	29	coded	code	VERB
crl-24580	89	30	using	use	VERB
crl-24580	89	31	the	the	DET
crl-24580	89	32	read	read	NOUN
crl-24580	89	33	scale	scale	NOUN
crl-24580	89	34	.	.	PUNCT
crl-24580	90	1	user	user	NOUN
crl-24580	90	2	interviews	interview	NOUN
crl-24580	90	3	we	we	PRON
crl-24580	90	4	recognized	recognize	VERB
crl-24580	90	5	that	that	SCONJ
crl-24580	90	6	perceptions	perception	NOUN
crl-24580	90	7	and	and	CCONJ
crl-24580	90	8	actual	actual	ADJ
crl-24580	90	9	use	use	NOUN
crl-24580	90	10	of	of	ADP
crl-24580	90	11	virtual	virtual	ADJ
crl-24580	90	12	reference	reference	NOUN
crl-24580	90	13	services	service	NOUN
crl-24580	90	14	could	could	AUX
crl-24580	90	15	be	be	AUX
crl-24580	90	16	quite	quite	ADV
crl-24580	90	17	different	different	ADJ
crl-24580	90	18	.	.	PUNCT
crl-24580	91	1	if	if	SCONJ
crl-24580	91	2	there	there	PRON
crl-24580	91	3	were	be	VERB
crl-24580	91	4	differences	difference	NOUN
crl-24580	91	5	in	in	ADP
crl-24580	91	6	users	user	NOUN
crl-24580	91	7	’	’	PART
crl-24580	91	8	perceptions	perception	NOUN
crl-24580	91	9	and	and	CCONJ
crl-24580	91	10	what	what	DET
crl-24580	91	11	transcripts	transcript	NOUN
crl-24580	91	12	show	show	VERB
crl-24580	91	13	that	that	SCONJ
crl-24580	91	14	users	user	NOUN
crl-24580	91	15	are	be	AUX
crl-24580	91	16	actually	actually	ADV
crl-24580	91	17	asking	ask	VERB
crl-24580	91	18	via	via	ADP
crl-24580	91	19	these	these	DET
crl-24580	91	20	methods	method	NOUN
crl-24580	91	21	,	,	PUNCT
crl-24580	91	22	we	we	PRON
crl-24580	91	23	wanted	want	VERB
crl-24580	91	24	to	to	PART
crl-24580	91	25	examine	examine	VERB
crl-24580	91	26	them	they	PRON
crl-24580	91	27	and	and	CCONJ
crl-24580	91	28	consider	consider	VERB
crl-24580	91	29	what	what	PRON
crl-24580	91	30	the	the	DET
crl-24580	91	31	implications	implication	NOUN
crl-24580	91	32	might	might	AUX
crl-24580	91	33	be	be	AUX
crl-24580	91	34	for	for	ADP
crl-24580	91	35	staffing	staffing	NOUN
crl-24580	91	36	,	,	PUNCT
crl-24580	91	37	training	training	NOUN
crl-24580	91	38	,	,	PUNCT
crl-24580	91	39	and	and	CCONJ
crl-24580	91	40	promotion	promotion	NOUN
crl-24580	91	41	.	.	PUNCT
crl-24580	92	1	for	for	ADP
crl-24580	92	2	the	the	DET
crl-24580	92	3	interview	interview	NOUN
crl-24580	92	4	portion	portion	NOUN
crl-24580	92	5	of	of	ADP
crl-24580	92	6	the	the	DET
crl-24580	92	7	research	research	NOUN
crl-24580	92	8	study	study	NOUN
crl-24580	92	9	,	,	PUNCT
crl-24580	92	10	the	the	DET
crl-24580	92	11	first	first	ADJ
crl-24580	92	12	author	author	NOUN
crl-24580	92	13	obtained	obtain	VERB
crl-24580	92	14	mcgill	mcgill	PROPN
crl-24580	92	15	university	university	PROPN
crl-24580	92	16	’s	’s	PART
crl-24580	92	17	research	research	PROPN
crl-24580	92	18	ethics	ethic	NOUN
crl-24580	92	19	board	board	NOUN
crl-24580	92	20	i	i	PRON
crl-24580	92	21	certificate	certificate	VERB
crl-24580	92	22	of	of	ADP
crl-24580	92	23	ethical	ethical	ADJ
crl-24580	92	24	acceptability	acceptability	NOUN
crl-24580	92	25	of	of	ADP
crl-24580	92	26	research	research	NOUN
crl-24580	92	27	involving	involve	VERB
crl-24580	92	28	humans	human	NOUN
crl-24580	92	29	in	in	ADP
crl-24580	92	30	fall	fall	NOUN
crl-24580	92	31	2018	2018	NUM
crl-24580	92	32	and	and	CCONJ
crl-24580	92	33	conducted	conduct	VERB
crl-24580	92	34	interviews	interview	NOUN
crl-24580	92	35	with	with	ADP
crl-24580	92	36	14	14	NUM
crl-24580	92	37	virtual	virtual	ADJ
crl-24580	92	38	reference	reference	NOUN
crl-24580	92	39	users	user	NOUN
crl-24580	92	40	in	in	ADP
crl-24580	92	41	winter	winter	NOUN
crl-24580	92	42	2019	2019	NUM
crl-24580	92	43	.	.	PUNCT
crl-24580	93	1	five	five	NUM
crl-24580	93	2	undergraduate	undergraduate	ADJ
crl-24580	93	3	students	student	NOUN
crl-24580	93	4	,	,	PUNCT
crl-24580	93	5	six	six	NUM
crl-24580	93	6	graduate	graduate	ADJ
crl-24580	93	7	students	student	NOUN
crl-24580	93	8	,	,	PUNCT
crl-24580	93	9	two	two	NUM
crl-24580	93	10	faculty	faculty	NOUN
crl-24580	93	11	members	member	NOUN
crl-24580	93	12	,	,	PUNCT
crl-24580	93	13	and	and	CCONJ
crl-24580	93	14	one	one	NUM
crl-24580	93	15	alumnus	alumnus	NOUN
crl-24580	93	16	participated	participate	VERB
crl-24580	93	17	in	in	ADP
crl-24580	93	18	the	the	DET
crl-24580	93	19	interview	interview	NOUN
crl-24580	93	20	portion	portion	NOUN
crl-24580	93	21	of	of	ADP
crl-24580	93	22	the	the	DET
crl-24580	93	23	study	study	NOUN
crl-24580	93	24	(	(	PUNCT
crl-24580	93	25	see	see	VERB
crl-24580	93	26	appendix	appendix	NOUN
crl-24580	93	27	for	for	ADP
crl-24580	93	28	a	a	DET
crl-24580	93	29	description	description	NOUN
crl-24580	93	30	of	of	ADP
crl-24580	93	31	participants	participant	NOUN
crl-24580	93	32	)	)	PUNCT
crl-24580	93	33	.	.	PUNCT
crl-24580	94	1	as	as	SCONJ
crl-24580	94	2	mentioned	mention	VERB
crl-24580	94	3	earlier	early	ADV
crl-24580	94	4	,	,	PUNCT
crl-24580	94	5	she	she	PRON
crl-24580	94	6	analyzed	analyze	VERB
crl-24580	94	7	these	these	DET
crl-24580	94	8	interviews	interview	NOUN
crl-24580	94	9	and	and	CCONJ
crl-24580	94	10	,	,	PUNCT
crl-24580	94	11	in	in	ADP
crl-24580	94	12	a	a	DET
crl-24580	94	13	previous	previous	ADJ
crl-24580	94	14	publication,51	publication,51	NOUN
crl-24580	94	15	reported	report	VERB
crl-24580	94	16	on	on	ADP
crl-24580	94	17	participants	participant	NOUN
crl-24580	94	18	’	'	PUNCT
crl-24580	94	19	preferences	preference	NOUN
crl-24580	94	20	from	from	ADP
crl-24580	94	21	among	among	ADP
crl-24580	94	22	different	different	ADJ
crl-24580	94	23	virtual	virtual	ADJ
crl-24580	94	24	reference	reference	NOUN
crl-24580	94	25	methods	method	NOUN
crl-24580	94	26	.	.	PUNCT
crl-24580	95	1	these	these	DET
crl-24580	95	2	methods	method	NOUN
crl-24580	95	3	consisted	consist	VERB
crl-24580	95	4	of	of	ADP
crl-24580	95	5	chat	chat	PROPN
crl-24580	95	6	,	,	PUNCT
crl-24580	95	7	email	email	NOUN
crl-24580	95	8	to	to	ADP
crl-24580	95	9	the	the	DET
crl-24580	95	10	general	general	ADJ
crl-24580	95	11	library	library	NOUN
crl-24580	95	12	,	,	PUNCT
crl-24580	95	13	email	email	NOUN
crl-24580	95	14	to	to	ADP
crl-24580	95	15	the	the	DET
crl-24580	95	16	liaison	liaison	NOUN
crl-24580	95	17	librarian	librarian	NOUN
crl-24580	95	18	,	,	PUNCT
crl-24580	95	19	and	and	CCONJ
crl-24580	95	20	texting	texting	NOUN
crl-24580	95	21	.	.	PUNCT
crl-24580	96	1	in	in	ADP
crl-24580	96	2	the	the	DET
crl-24580	96	3	current	current	ADJ
crl-24580	96	4	study	study	NOUN
crl-24580	96	5	,	,	PUNCT
crl-24580	96	6	the	the	DET
crl-24580	96	7	first	first	ADJ
crl-24580	96	8	author	author	NOUN
crl-24580	96	9	used	use	VERB
crl-24580	96	10	nvivo	nvivo	ADJ
crl-24580	96	11	software	software	NOUN
crl-24580	96	12	to	to	PART
crl-24580	96	13	analyze	analyze	VERB
crl-24580	96	14	the	the	DET
crl-24580	96	15	same	same	ADJ
crl-24580	96	16	set	set	NOUN
crl-24580	96	17	of	of	ADP
crl-24580	96	18	interviews	interview	NOUN
crl-24580	96	19	,	,	PUNCT
crl-24580	96	20	coding	code	VERB
crl-24580	96	21	participants	participant	NOUN
crl-24580	96	22	’	'	PUNCT
crl-24580	96	23	perceptions	perception	NOUN
crl-24580	96	24	of	of	ADP
crl-24580	96	25	these	these	DET
crl-24580	96	26	methods	method	NOUN
crl-24580	96	27	and	and	CCONJ
crl-24580	96	28	of	of	ADP
crl-24580	96	29	the	the	DET
crl-24580	96	30	differences	difference	NOUN
crl-24580	96	31	between	between	ADP
crl-24580	96	32	them	they	PRON
crl-24580	96	33	.	.	PUNCT
crl-24580	97	1	participants	participant	NOUN
crl-24580	97	2	were	be	AUX
crl-24580	97	3	recruited	recruit	VERB
crl-24580	97	4	through	through	ADP
crl-24580	97	5	online	online	ADJ
crl-24580	97	6	and	and	CCONJ
crl-24580	97	7	other	other	ADJ
crl-24580	97	8	methods	method	NOUN
crl-24580	97	9	,	,	PUNCT
crl-24580	97	10	namely	namely	ADV
crl-24580	97	11	posters	poster	NOUN
crl-24580	97	12	across	across	ADP
crl-24580	97	13	campus	campus	NOUN
crl-24580	97	14	,	,	PUNCT
crl-24580	97	15	solicitation	solicitation	NOUN
crl-24580	97	16	by	by	ADP
crl-24580	97	17	email	email	NOUN
crl-24580	97	18	from	from	ADP
crl-24580	97	19	a	a	DET
crl-24580	97	20	list	list	NOUN
crl-24580	97	21	of	of	ADP
crl-24580	97	22	names	name	NOUN
crl-24580	97	23	gathered	gather	VERB
crl-24580	97	24	during	during	ADP
crl-24580	97	25	library	library	ADJ
crl-24580	97	26	orientation	orientation	NOUN
crl-24580	97	27	,	,	PUNCT
crl-24580	97	28	and	and	CCONJ
crl-24580	97	29	solicitation	solicitation	NOUN
crl-24580	97	30	from	from	ADP
crl-24580	97	31	library	library	ADJ
crl-24580	97	32	staff	staff	NOUN
crl-24580	97	33	during	during	ADP
crl-24580	97	34	their	their	PRON
crl-24580	97	35	email	email	NOUN
crl-24580	97	36	,	,	PUNCT
crl-24580	97	37	text	text	NOUN
crl-24580	97	38	,	,	PUNCT
crl-24580	97	39	and	and	CCONJ
crl-24580	97	40	chat	chat	VERB
crl-24580	97	41	interactions	interaction	NOUN
crl-24580	97	42	.	.	PUNCT
crl-24580	98	1	library	library	NOUN
crl-24580	98	2	users	user	NOUN
crl-24580	98	3	were	be	AUX
crl-24580	98	4	eligible	eligible	ADJ
crl-24580	98	5	to	to	PART
crl-24580	98	6	participate	participate	VERB
crl-24580	98	7	if	if	SCONJ
crl-24580	98	8	they	they	PRON
crl-24580	98	9	had	have	AUX
crl-24580	98	10	used	use	VERB
crl-24580	98	11	one	one	NUM
crl-24580	98	12	or	or	CCONJ
crl-24580	98	13	more	more	ADV
crl-24580	98	14	virtual	virtual	ADJ
crl-24580	98	15	reference	reference	NOUN
crl-24580	98	16	methods	method	NOUN
crl-24580	98	17	before	before	ADV
crl-24580	98	18	.	.	PUNCT
crl-24580	99	1	interviews	interview	NOUN
crl-24580	99	2	were	be	AUX
crl-24580	99	3	conducted	conduct	VERB
crl-24580	99	4	until	until	SCONJ
crl-24580	99	5	the	the	DET
crl-24580	99	6	first	first	ADJ
crl-24580	99	7	author	author	NOUN
crl-24580	99	8	reached	reach	VERB
crl-24580	99	9	saturation	saturation	NOUN
crl-24580	99	10	,	,	PUNCT
crl-24580	99	11	that	that	PRON
crl-24580	99	12	is	be	AUX
crl-24580	99	13	when	when	SCONJ
crl-24580	99	14	very	very	ADV
crl-24580	99	15	few	few	ADJ
crl-24580	99	16	new	new	ADJ
crl-24580	99	17	insights	insight	NOUN
crl-24580	99	18	emerged	emerge	VERB
crl-24580	99	19	from	from	ADP
crl-24580	99	20	the	the	DET
crl-24580	99	21	interviews	interview	NOUN
crl-24580	99	22	.	.	PUNCT
crl-24580	100	1	the	the	DET
crl-24580	100	2	earlier	early	ADJ
crl-24580	100	3	publication	publication	NOUN
crl-24580	100	4	on	on	ADP
crl-24580	100	5	user	user	NOUN
crl-24580	100	6	preferences	preference	NOUN
crl-24580	100	7	outlines	outline	VERB
crl-24580	100	8	the	the	DET
crl-24580	100	9	recruitment	recruitment	NOUN
crl-24580	100	10	methods	method	NOUN
crl-24580	100	11	,	,	PUNCT
crl-24580	100	12	study	study	NOUN
crl-24580	100	13	sample	sample	NOUN
crl-24580	100	14	,	,	PUNCT
crl-24580	100	15	and	and	CCONJ
crl-24580	100	16	interview	interview	NOUN
crl-24580	100	17	protocol	protocol	NOUN
crl-24580	100	18	in	in	ADP
crl-24580	100	19	greater	great	ADJ
crl-24580	100	20	detail.52	detail.52	ADJ
crl-24580	100	21	interview	interview	NOUN
crl-24580	100	22	questions	question	NOUN
crl-24580	100	23	the	the	DET
crl-24580	100	24	first	first	ADJ
crl-24580	100	25	author	author	NOUN
crl-24580	100	26	focused	focus	VERB
crl-24580	100	27	on	on	ADP
crl-24580	100	28	responses	response	NOUN
crl-24580	100	29	to	to	PART
crl-24580	100	30	select	select	VERB
crl-24580	100	31	interview	interview	NOUN
crl-24580	100	32	questions	question	NOUN
crl-24580	100	33	reported	report	VERB
crl-24580	100	34	in	in	ADP
crl-24580	100	35	the	the	DET
crl-24580	100	36	first	first	ADJ
crl-24580	100	37	publication	publication	NOUN
crl-24580	100	38	,	,	PUNCT
crl-24580	100	39	as	as	SCONJ
crl-24580	100	40	follows	follow	VERB
crl-24580	100	41	:	:	PUNCT
crl-24580	100	42	•	•	X
crl-24580	100	43	tell	tell	VERB
crl-24580	100	44	me	i	PRON
crl-24580	100	45	about	about	ADP
crl-24580	100	46	the	the	DET
crl-24580	100	47	last	last	ADJ
crl-24580	100	48	time	time	NOUN
crl-24580	100	49	you	you	PRON
crl-24580	100	50	used	use	VERB
crl-24580	100	51	chat	chat	PROPN
crl-24580	100	52	,	,	PUNCT
crl-24580	100	53	email	email	NOUN
crl-24580	100	54	to	to	ADP
crl-24580	100	55	the	the	DET
crl-24580	100	56	general	general	ADJ
crl-24580	100	57	library	library	NOUN
crl-24580	100	58	,	,	PUNCT
crl-24580	100	59	email	email	NOUN
crl-24580	100	60	to	to	ADP
crl-24580	100	61	your	your	PRON
crl-24580	100	62	liaison	liaison	NOUN
crl-24580	100	63	librarian	librarian	NOUN
crl-24580	100	64	,	,	PUNCT
crl-24580	100	65	and/or	and/or	CCONJ
crl-24580	100	66	texting	texte	VERB
crl-24580	100	67	.	.	PUNCT
crl-24580	101	1	(	(	PUNCT
crl-24580	101	2	probes	probe	NOUN
crl-24580	101	3	:	:	PUNCT
crl-24580	101	4	did	do	AUX
crl-24580	101	5	you	you	PRON
crl-24580	101	6	find	find	VERB
crl-24580	101	7	that	that	SCONJ
crl-24580	101	8	it	it	PRON
crl-24580	101	9	was	be	AUX
crl-24580	101	10	successful	successful	ADJ
crl-24580	101	11	or	or	CCONJ
crl-24580	101	12	unsuccessful	unsuccessful	ADJ
crl-24580	101	13	?	?	PUNCT
crl-24580	102	1	how	how	SCONJ
crl-24580	102	2	did	do	AUX
crl-24580	102	3	the	the	DET
crl-24580	102	4	chosen	choose	VERB
crl-24580	102	5	method	method	NOUN
crl-24580	102	6	impact	impact	NOUN
crl-24580	102	7	the	the	DET
crl-24580	102	8	interaction	interaction	NOUN
crl-24580	102	9	?	?	PUNCT
crl-24580	102	10	)	)	PUNCT
crl-24580	103	1	•	•	ADV
crl-24580	103	2	what	what	DET
crl-24580	103	3	factors	factor	NOUN
crl-24580	103	4	do	do	AUX
crl-24580	103	5	you	you	PRON
crl-24580	103	6	consider	consider	VERB
crl-24580	103	7	when	when	SCONJ
crl-24580	103	8	choosing	choose	VERB
crl-24580	103	9	from	from	ADP
crl-24580	103	10	among	among	ADP
crl-24580	103	11	virtual	virtual	ADJ
crl-24580	103	12	reference	reference	NOUN
crl-24580	103	13	methods	method	NOUN
crl-24580	103	14	?	?	PUNCT
crl-24580	104	1	(	(	PUNCT
crl-24580	104	2	probes	probe	NOUN
crl-24580	104	3	:	:	PUNCT
crl-24580	104	4	does	do	AUX
crl-24580	104	5	the	the	DET
crl-24580	104	6	type	type	NOUN
crl-24580	104	7	of	of	ADP
crl-24580	104	8	question	question	NOUN
crl-24580	104	9	influence	influence	NOUN
crl-24580	104	10	your	your	PRON
crl-24580	104	11	choice	choice	NOUN
crl-24580	104	12	of	of	ADP
crl-24580	104	13	method	method	NOUN
crl-24580	104	14	?	?	PUNCT
crl-24580	105	1	does	do	AUX
crl-24580	105	2	the	the	DET
crl-24580	105	3	device	device	NOUN
crl-24580	105	4	you	you	PRON
crl-24580	105	5	are	be	AUX
crl-24580	105	6	using	use	VERB
crl-24580	105	7	influence	influence	NOUN
crl-24580	105	8	your	your	PRON
crl-24580	105	9	choice	choice	NOUN
crl-24580	105	10	of	of	ADP
crl-24580	105	11	method	method	NOUN
crl-24580	105	12	?	?	PUNCT
crl-24580	105	13	)	)	PUNCT
crl-24580	105	14	510	510	NUM
crl-24580	105	15	college	college	PROPN
crl-24580	105	16	&	&	CCONJ
crl-24580	105	17	research	research	PROPN
crl-24580	105	18	libraries	library	NOUN
crl-24580	105	19	may	may	AUX
crl-24580	105	20	2022	2022	NUM
crl-24580	105	21	•	•	NOUN
crl-24580	105	22	from	from	ADP
crl-24580	105	23	among	among	ADP
crl-24580	105	24	the	the	DET
crl-24580	105	25	methods	method	NOUN
crl-24580	105	26	you	you	PRON
crl-24580	105	27	have	have	AUX
crl-24580	105	28	not	not	PART
crl-24580	105	29	used	use	VERB
crl-24580	105	30	,	,	PUNCT
crl-24580	105	31	which	which	PRON
crl-24580	105	32	,	,	PUNCT
crl-24580	105	33	if	if	SCONJ
crl-24580	105	34	any	any	PRON
crl-24580	105	35	,	,	PUNCT
crl-24580	105	36	would	would	AUX
crl-24580	105	37	you	you	PRON
crl-24580	105	38	be	be	AUX
crl-24580	105	39	interested	interested	ADJ
crl-24580	105	40	in	in	ADP
crl-24580	105	41	trying	try	VERB
crl-24580	105	42	?	?	PUNCT
crl-24580	106	1	what	what	PRON
crl-24580	106	2	about	about	ADP
crl-24580	106	3	this	this	PRON
crl-24580	106	4	or	or	CCONJ
crl-24580	106	5	these	these	DET
crl-24580	106	6	methods	method	NOUN
crl-24580	106	7	interests	interest	VERB
crl-24580	106	8	you	you	PRON
crl-24580	106	9	?	?	PUNCT
crl-24580	107	1	•	•	ADV
crl-24580	107	2	tell	tell	VERB
crl-24580	107	3	me	i	PRON
crl-24580	107	4	about	about	ADP
crl-24580	107	5	your	your	PRON
crl-24580	107	6	expectations	expectation	NOUN
crl-24580	107	7	of	of	ADP
crl-24580	107	8	the	the	DET
crl-24580	107	9	different	different	ADJ
crl-24580	107	10	virtual	virtual	ADJ
crl-24580	107	11	reference	reference	NOUN
crl-24580	107	12	methods	method	NOUN
crl-24580	107	13	offered	offer	VERB
crl-24580	107	14	by	by	ADP
crl-24580	107	15	the	the	DET
crl-24580	107	16	library	library	NOUN
crl-24580	107	17	.	.	PUNCT
crl-24580	108	1	(	(	PUNCT
crl-24580	108	2	probes	probe	NOUN
crl-24580	108	3	:	:	PUNCT
crl-24580	108	4	do	do	AUX
crl-24580	108	5	you	you	PRON
crl-24580	108	6	have	have	VERB
crl-24580	108	7	different	different	ADJ
crl-24580	108	8	expectations	expectation	NOUN
crl-24580	108	9	in	in	ADP
crl-24580	108	10	terms	term	NOUN
crl-24580	108	11	of	of	ADP
crl-24580	108	12	level	level	NOUN
crl-24580	108	13	of	of	ADP
crl-24580	108	14	expertise	expertise	NOUN
crl-24580	108	15	of	of	ADP
crl-24580	108	16	staff	staff	NOUN
crl-24580	108	17	,	,	PUNCT
crl-24580	108	18	formality	formality	NOUN
crl-24580	108	19	,	,	PUNCT
crl-24580	108	20	response	response	NOUN
crl-24580	108	21	time	time	NOUN
crl-24580	108	22	,	,	PUNCT
crl-24580	108	23	hours	hour	NOUN
crl-24580	108	24	of	of	ADP
crl-24580	108	25	service	service	NOUN
crl-24580	108	26	,	,	PUNCT
crl-24580	108	27	and	and	CCONJ
crl-24580	108	28	so	so	ADV
crl-24580	108	29	on	on	ADV
crl-24580	108	30	?	?	PUNCT
crl-24580	108	31	)	)	PUNCT
crl-24580	108	32	in	in	ADP
crl-24580	108	33	the	the	DET
crl-24580	108	34	current	current	ADJ
crl-24580	108	35	study	study	NOUN
crl-24580	108	36	,	,	PUNCT
crl-24580	108	37	she	she	PRON
crl-24580	108	38	also	also	ADV
crl-24580	108	39	analyzed	analyze	VERB
crl-24580	108	40	participants	participant	NOUN
crl-24580	108	41	’	'	PUNCT
crl-24580	108	42	responses	response	NOUN
crl-24580	108	43	to	to	ADP
crl-24580	108	44	the	the	DET
crl-24580	108	45	following	follow	VERB
crl-24580	108	46	questions	question	NOUN
crl-24580	108	47	not	not	PART
crl-24580	108	48	reported	report	VERB
crl-24580	108	49	in	in	ADP
crl-24580	108	50	the	the	DET
crl-24580	108	51	earlier	early	ADJ
crl-24580	108	52	publication	publication	NOUN
crl-24580	108	53	:	:	PUNCT
crl-24580	108	54	•	•	NUM
crl-24580	108	55	would	would	AUX
crl-24580	108	56	the	the	DET
crl-24580	108	57	level	level	NOUN
crl-24580	108	58	of	of	ADP
crl-24580	108	59	difficulty	difficulty	NOUN
crl-24580	108	60	and/or	and/or	CCONJ
crl-24580	108	61	the	the	DET
crl-24580	108	62	type	type	NOUN
crl-24580	108	63	of	of	ADP
crl-24580	108	64	question	question	NOUN
crl-24580	108	65	matter	matter	NOUN
crl-24580	108	66	to	to	ADP
crl-24580	108	67	you	you	PRON
crl-24580	108	68	in	in	ADP
crl-24580	108	69	determining	determine	VERB
crl-24580	108	70	which	which	DET
crl-24580	108	71	method	method	NOUN
crl-24580	108	72	to	to	PART
crl-24580	108	73	use	use	VERB
crl-24580	108	74	?	?	PUNCT
crl-24580	109	1	•	•	NUM
crl-24580	109	2	what	what	DET
crl-24580	109	3	kinds	kind	NOUN
crl-24580	109	4	of	of	ADP
crl-24580	109	5	questions	question	NOUN
crl-24580	109	6	would	would	AUX
crl-24580	109	7	you	you	PRON
crl-24580	109	8	consider	consider	VERB
crl-24580	109	9	asking	ask	VERB
crl-24580	109	10	using	use	VERB
crl-24580	109	11	each	each	PRON
crl-24580	109	12	of	of	ADP
crl-24580	109	13	the	the	DET
crl-24580	109	14	methods	method	NOUN
crl-24580	109	15	that	that	PRON
crl-24580	109	16	interest	interest	VERB
crl-24580	109	17	you	you	PRON
crl-24580	109	18	?	?	PUNCT
crl-24580	110	1	•	•	ADV
crl-24580	110	2	describe	describe	VERB
crl-24580	110	3	how	how	SCONJ
crl-24580	110	4	these	these	DET
crl-24580	110	5	methods	method	NOUN
crl-24580	110	6	of	of	ADP
crl-24580	110	7	communicating	communicate	VERB
crl-24580	110	8	with	with	ADP
crl-24580	110	9	the	the	DET
crl-24580	110	10	library	library	NOUN
crl-24580	110	11	are	be	AUX
crl-24580	110	12	different	different	ADJ
crl-24580	110	13	from	from	ADP
crl-24580	110	14	each	each	DET
crl-24580	110	15	other	other	ADJ
crl-24580	110	16	.	.	PUNCT
crl-24580	111	1	(	(	PUNCT
crl-24580	111	2	probes	probe	NOUN
crl-24580	111	3	:	:	PUNCT
crl-24580	111	4	how	how	SCONJ
crl-24580	111	5	do	do	AUX
crl-24580	111	6	they	they	PRON
crl-24580	111	7	compare	compare	VERB
crl-24580	111	8	to	to	ADP
crl-24580	111	9	each	each	DET
crl-24580	111	10	other	other	ADJ
crl-24580	111	11	?	?	PUNCT
crl-24580	112	1	in	in	ADP
crl-24580	112	2	terms	term	NOUN
crl-24580	112	3	of	of	ADP
crl-24580	112	4	convenience	convenience	NOUN
crl-24580	112	5	?	?	PUNCT
crl-24580	112	6	speed	speed	NOUN
crl-24580	112	7	?	?	PUNCT
crl-24580	112	8	)	)	PUNCT
crl-24580	113	1	coding	code	VERB
crl-24580	113	2	using	use	VERB
crl-24580	113	3	nvivo	nvivo	PROPN
crl-24580	113	4	,	,	PUNCT
crl-24580	113	5	the	the	DET
crl-24580	113	6	first	first	ADJ
crl-24580	113	7	author	author	NOUN
crl-24580	113	8	coded	code	VERB
crl-24580	113	9	and	and	CCONJ
crl-24580	113	10	analyzed	analyze	VERB
crl-24580	113	11	the	the	DET
crl-24580	113	12	interviews	interview	NOUN
crl-24580	113	13	in	in	ADP
crl-24580	113	14	light	light	NOUN
crl-24580	113	15	of	of	ADP
crl-24580	113	16	the	the	DET
crl-24580	113	17	questions	question	NOUN
crl-24580	113	18	related	relate	VERB
crl-24580	113	19	to	to	ADP
crl-24580	113	20	participants	participant	NOUN
crl-24580	113	21	’	'	PUNCT
crl-24580	113	22	perceptions	perception	NOUN
crl-24580	113	23	,	,	PUNCT
crl-24580	113	24	as	as	ADV
crl-24580	113	25	well	well	ADV
crl-24580	113	26	as	as	ADP
crl-24580	113	27	past	past	ADJ
crl-24580	113	28	and	and	CCONJ
crl-24580	113	29	anticipated	anticipate	VERB
crl-24580	113	30	uses	use	NOUN
crl-24580	113	31	of	of	ADP
crl-24580	113	32	virtual	virtual	ADJ
crl-24580	113	33	reference	reference	NOUN
crl-24580	113	34	methods	method	NOUN
crl-24580	113	35	.	.	PUNCT
crl-24580	114	1	she	she	PRON
crl-24580	114	2	used	use	VERB
crl-24580	114	3	grounded	ground	VERB
crl-24580	114	4	theory	theory	NOUN
crl-24580	114	5	to	to	PART
crl-24580	114	6	identify	identify	VERB
crl-24580	114	7	themes	theme	NOUN
crl-24580	114	8	in	in	ADP
crl-24580	114	9	the	the	DET
crl-24580	114	10	interviews	interview	NOUN
crl-24580	114	11	.	.	PUNCT
crl-24580	115	1	this	this	DET
crl-24580	115	2	method	method	NOUN
crl-24580	115	3	was	be	AUX
crl-24580	115	4	appropriate	appropriate	ADJ
crl-24580	115	5	because	because	SCONJ
crl-24580	115	6	it	it	PRON
crl-24580	115	7	allowed	allow	VERB
crl-24580	115	8	the	the	DET
crl-24580	115	9	codes	code	NOUN
crl-24580	115	10	to	to	PART
crl-24580	115	11	emerge	emerge	VERB
crl-24580	115	12	from	from	ADP
crl-24580	115	13	participants	participant	NOUN
crl-24580	115	14	’	'	PUNCT
crl-24580	115	15	own	own	ADJ
crl-24580	115	16	words,53	words,53	NOUN
crl-24580	115	17	and	and	CCONJ
crl-24580	115	18	it	it	PRON
crl-24580	115	19	allowed	allow	VERB
crl-24580	115	20	her	she	PRON
crl-24580	115	21	to	to	PART
crl-24580	115	22	discover	discover	VERB
crl-24580	115	23	patterns	pattern	NOUN
crl-24580	115	24	within	within	ADP
crl-24580	115	25	the	the	DET
crl-24580	115	26	data	datum	NOUN
crl-24580	115	27	.	.	PUNCT
crl-24580	116	1	transcript	transcript	VERB
crl-24580	116	2	analysis	analysis	NOUN
crl-24580	116	3	for	for	ADP
crl-24580	116	4	the	the	DET
crl-24580	116	5	transcript	transcript	NOUN
crl-24580	116	6	analysis	analysis	NOUN
crl-24580	116	7	portion	portion	NOUN
crl-24580	116	8	of	of	ADP
crl-24580	116	9	the	the	DET
crl-24580	116	10	research	research	NOUN
crl-24580	116	11	study	study	NOUN
crl-24580	116	12	,	,	PUNCT
crl-24580	116	13	mcgill	mcgill	PROPN
crl-24580	116	14	university	university	PROPN
crl-24580	116	15	’s	’s	PART
crl-24580	116	16	research	research	PROPN
crl-24580	116	17	ethics	ethic	NOUN
crl-24580	116	18	board	board	PROPN
crl-24580	116	19	informed	inform	VERB
crl-24580	116	20	us	we	PRON
crl-24580	116	21	that	that	SCONJ
crl-24580	116	22	this	this	DET
crl-24580	116	23	type	type	NOUN
crl-24580	116	24	of	of	ADP
crl-24580	116	25	research	research	NOUN
crl-24580	116	26	did	do	AUX
crl-24580	116	27	not	not	PART
crl-24580	116	28	require	require	VERB
crl-24580	116	29	ethics	ethic	NOUN
crl-24580	116	30	approval	approval	NOUN
crl-24580	116	31	.	.	PUNCT
crl-24580	117	1	both	both	DET
crl-24580	117	2	researchers	researcher	NOUN
crl-24580	117	3	participated	participate	VERB
crl-24580	117	4	in	in	ADP
crl-24580	117	5	coding	code	VERB
crl-24580	117	6	virtual	virtual	ADJ
crl-24580	117	7	reference	reference	NOUN
crl-24580	117	8	transcripts	transcript	NOUN
crl-24580	117	9	drawn	draw	VERB
crl-24580	117	10	from	from	ADP
crl-24580	117	11	a	a	DET
crl-24580	117	12	two	two	NUM
crl-24580	117	13	-	-	PUNCT
crl-24580	117	14	year	year	NOUN
crl-24580	117	15	timespan	timespan	NOUN
crl-24580	117	16	,	,	PUNCT
crl-24580	117	17	carrying	carry	VERB
crl-24580	117	18	out	out	ADP
crl-24580	117	19	the	the	DET
crl-24580	117	20	coding	coding	NOUN
crl-24580	117	21	in	in	ADP
crl-24580	117	22	nvivo	nvivo	NOUN
crl-24580	117	23	and	and	CCONJ
crl-24580	117	24	then	then	ADV
crl-24580	117	25	exporting	export	VERB
crl-24580	117	26	the	the	DET
crl-24580	117	27	data	datum	NOUN
crl-24580	117	28	to	to	PART
crl-24580	117	29	excel	excel	VERB
crl-24580	117	30	for	for	ADP
crl-24580	117	31	statistical	statistical	ADJ
crl-24580	117	32	analysis	analysis	NOUN
crl-24580	117	33	.	.	PUNCT
crl-24580	118	1	the	the	DET
crl-24580	118	2	study	study	NOUN
crl-24580	118	3	drew	draw	VERB
crl-24580	118	4	on	on	ADP
crl-24580	118	5	two	two	NUM
crl-24580	118	6	years	year	NOUN
crl-24580	118	7	of	of	ADP
crl-24580	118	8	chat	chat	PROPN
crl-24580	118	9	,	,	PUNCT
crl-24580	118	10	email	email	NOUN
crl-24580	118	11	,	,	PUNCT
crl-24580	118	12	and	and	CCONJ
crl-24580	118	13	texting	texte	VERB
crl-24580	118	14	transcripts	transcript	NOUN
crl-24580	118	15	from	from	ADP
crl-24580	118	16	january	january	PROPN
crl-24580	118	17	1	1	NUM
crl-24580	118	18	,	,	PUNCT
crl-24580	118	19	2018	2018	NUM
crl-24580	118	20	to	to	ADP
crl-24580	118	21	december	december	PROPN
crl-24580	118	22	31	31	NUM
crl-24580	118	23	,	,	PUNCT
crl-24580	118	24	2019	2019	NUM
crl-24580	118	25	.	.	PUNCT
crl-24580	119	1	there	there	PRON
crl-24580	119	2	were	be	VERB
crl-24580	119	3	201	201	NUM
crl-24580	119	4	texting	texte	VERB
crl-24580	119	5	transcripts	transcript	NOUN
crl-24580	119	6	from	from	ADP
crl-24580	119	7	questionpoint	questionpoint	NOUN
crl-24580	119	8	and	and	CCONJ
crl-24580	119	9	49	49	NUM
crl-24580	119	10	transcripts	transcript	NOUN
crl-24580	119	11	from	from	ADP
crl-24580	119	12	libchat	libchat	PROPN
crl-24580	119	13	during	during	ADP
crl-24580	119	14	the	the	DET
crl-24580	119	15	two	two	NUM
crl-24580	119	16	-	-	PUNCT
crl-24580	119	17	year	year	NOUN
crl-24580	119	18	period	period	NOUN
crl-24580	119	19	.	.	PUNCT
crl-24580	120	1	this	this	DET
crl-24580	120	2	lower	low	ADJ
crl-24580	120	3	number	number	NOUN
crl-24580	120	4	of	of	ADP
crl-24580	120	5	texting	texte	VERB
crl-24580	120	6	transcripts	transcript	NOUN
crl-24580	120	7	as	as	ADP
crl-24580	120	8	compared	compare	VERB
crl-24580	120	9	to	to	ADP
crl-24580	120	10	those	those	PRON
crl-24580	120	11	provided	provide	VERB
crl-24580	120	12	above	above	ADV
crl-24580	120	13	in	in	ADP
crl-24580	120	14	our	our	PRON
crl-24580	120	15	annual	annual	ADJ
crl-24580	120	16	statistics	statistic	NOUN
crl-24580	120	17	is	be	AUX
crl-24580	120	18	due	due	ADJ
crl-24580	120	19	to	to	ADP
crl-24580	120	20	several	several	ADJ
crl-24580	120	21	factors	factor	NOUN
crl-24580	120	22	.	.	PUNCT
crl-24580	121	1	questionpoint	questionpoint	NOUN
crl-24580	121	2	treated	treat	VERB
crl-24580	121	3	each	each	DET
crl-24580	121	4	texting	texte	VERB
crl-24580	121	5	response	response	NOUN
crl-24580	121	6	as	as	ADP
crl-24580	121	7	a	a	DET
crl-24580	121	8	new	new	ADJ
crl-24580	121	9	transaction	transaction	NOUN
crl-24580	121	10	instead	instead	ADV
crl-24580	121	11	of	of	ADP
crl-24580	121	12	threading	thread	VERB
crl-24580	121	13	them	they	PRON
crl-24580	121	14	together	together	ADV
crl-24580	121	15	.	.	PUNCT
crl-24580	122	1	for	for	ADP
crl-24580	122	2	coding	code	VERB
crl-24580	122	3	purposes	purpose	NOUN
crl-24580	122	4	,	,	PUNCT
crl-24580	122	5	we	we	PRON
crl-24580	122	6	grouped	group	VERB
crl-24580	122	7	the	the	DET
crl-24580	122	8	responses	response	NOUN
crl-24580	122	9	and	and	CCONJ
crl-24580	122	10	counted	count	VERB
crl-24580	122	11	them	they	PRON
crl-24580	122	12	as	as	ADP
crl-24580	122	13	a	a	DET
crl-24580	122	14	single	single	ADJ
crl-24580	122	15	transcript	transcript	NOUN
crl-24580	122	16	.	.	PUNCT
crl-24580	123	1	we	we	PRON
crl-24580	123	2	also	also	ADV
crl-24580	123	3	removed	remove	VERB
crl-24580	123	4	incomplete	incomplete	ADJ
crl-24580	123	5	transactions	transaction	NOUN
crl-24580	123	6	and	and	CCONJ
crl-24580	123	7	practice	practice	VERB
crl-24580	123	8	questions	question	NOUN
crl-24580	123	9	used	use	VERB
crl-24580	123	10	for	for	ADP
crl-24580	123	11	training	training	NOUN
crl-24580	123	12	purposes	purpose	NOUN
crl-24580	123	13	.	.	PUNCT
crl-24580	124	1	using	use	VERB
crl-24580	124	2	methods	method	NOUN
crl-24580	124	3	similar	similar	ADJ
crl-24580	124	4	to	to	ADP
crl-24580	124	5	those	those	PRON
crl-24580	124	6	in	in	ADP
crl-24580	124	7	previous	previous	ADJ
crl-24580	124	8	studies,54	studies,54	NOUN
crl-24580	124	9	we	we	PRON
crl-24580	124	10	extracted	extract	VERB
crl-24580	124	11	a	a	DET
crl-24580	124	12	random	random	ADJ
crl-24580	124	13	sample	sample	NOUN
crl-24580	124	14	of	of	ADP
crl-24580	124	15	email	email	NOUN
crl-24580	124	16	and	and	CCONJ
crl-24580	124	17	chat	chat	VERB
crl-24580	124	18	transcripts	transcript	NOUN
crl-24580	124	19	from	from	ADP
crl-24580	124	20	the	the	DET
crl-24580	124	21	same	same	ADJ
crl-24580	124	22	time	time	NOUN
crl-24580	124	23	period	period	NOUN
crl-24580	124	24	to	to	PART
crl-24580	124	25	match	match	VERB
crl-24580	124	26	the	the	DET
crl-24580	124	27	number	number	NOUN
crl-24580	124	28	of	of	ADP
crl-24580	124	29	texting	texte	VERB
crl-24580	124	30	transcripts	transcript	NOUN
crl-24580	124	31	.	.	PUNCT
crl-24580	125	1	only	only	ADV
crl-24580	125	2	emails	email	NOUN
crl-24580	125	3	received	receive	VERB
crl-24580	125	4	through	through	ADP
crl-24580	125	5	the	the	DET
crl-24580	125	6	virtual	virtual	ADJ
crl-24580	125	7	reference	reference	NOUN
crl-24580	125	8	platform	platform	NOUN
crl-24580	125	9	were	be	AUX
crl-24580	125	10	evaluated	evaluate	VERB
crl-24580	125	11	.	.	PUNCT
crl-24580	126	1	emails	email	NOUN
crl-24580	126	2	sent	send	VERB
crl-24580	126	3	to	to	ADP
crl-24580	126	4	librarians	librarian	NOUN
crl-24580	126	5	directly	directly	ADV
crl-24580	126	6	were	be	AUX
crl-24580	126	7	not	not	PART
crl-24580	126	8	evaluated	evaluate	VERB
crl-24580	126	9	.	.	PUNCT
crl-24580	127	1	in	in	ADP
crl-24580	127	2	total	total	NOUN
crl-24580	127	3	,	,	PUNCT
crl-24580	127	4	we	we	PRON
crl-24580	127	5	analyzed	analyze	VERB
crl-24580	127	6	750	750	NUM
crl-24580	127	7	transcripts	transcript	NOUN
crl-24580	127	8	(	(	PUNCT
crl-24580	127	9	250	250	NUM
crl-24580	127	10	transcripts	transcript	NOUN
crl-24580	127	11	from	from	ADP
crl-24580	127	12	each	each	DET
crl-24580	127	13	method	method	NOUN
crl-24580	127	14	)	)	PUNCT
crl-24580	127	15	for	for	ADP
crl-24580	127	16	level	level	NOUN
crl-24580	127	17	of	of	ADP
crl-24580	127	18	complexity	complexity	NOUN
crl-24580	127	19	,	,	PUNCT
crl-24580	127	20	question	question	NOUN
crl-24580	127	21	category	category	NOUN
crl-24580	127	22	,	,	PUNCT
crl-24580	127	23	and	and	CCONJ
crl-24580	127	24	the	the	DET
crl-24580	127	25	presence	presence	NOUN
crl-24580	127	26	of	of	ADP
crl-24580	127	27	a	a	DET
crl-24580	127	28	reference	reference	NOUN
crl-24580	127	29	interview	interview	NOUN
crl-24580	127	30	and	and	CCONJ
crl-24580	127	31	instruction	instruction	NOUN
crl-24580	127	32	.	.	PUNCT
crl-24580	128	1	we	we	PRON
crl-24580	128	2	employed	employ	VERB
crl-24580	128	3	the	the	DET
crl-24580	128	4	read	read	ADJ
crl-24580	128	5	scale	scale	NOUN
crl-24580	128	6	to	to	PART
crl-24580	128	7	measure	measure	VERB
crl-24580	128	8	question	question	NOUN
crl-24580	128	9	complexity	complexity	NOUN
crl-24580	128	10	since	since	SCONJ
crl-24580	128	11	using	use	VERB
crl-24580	128	12	a	a	DET
crl-24580	128	13	commonly	commonly	ADV
crl-24580	128	14	recognized	recognize	VERB
crl-24580	128	15	mode	mode	NOUN
crl-24580	128	16	of	of	ADP
crl-24580	128	17	assessment	assessment	NOUN
crl-24580	128	18	allows	allow	VERB
crl-24580	128	19	the	the	DET
crl-24580	128	20	findings	finding	NOUN
crl-24580	128	21	from	from	ADP
crl-24580	128	22	the	the	DET
crl-24580	128	23	current	current	ADJ
crl-24580	128	24	study	study	NOUN
crl-24580	128	25	to	to	PART
crl-24580	128	26	be	be	AUX
crl-24580	128	27	more	more	ADV
crl-24580	128	28	easily	easily	ADV
crl-24580	128	29	interpreted	interpret	VERB
crl-24580	128	30	in	in	ADP
crl-24580	128	31	light	light	NOUN
crl-24580	128	32	of	of	ADP
crl-24580	128	33	findings	finding	NOUN
crl-24580	128	34	from	from	ADP
crl-24580	128	35	other	other	ADJ
crl-24580	128	36	studies	study	NOUN
crl-24580	128	37	.	.	PUNCT
crl-24580	129	1	to	to	PART
crl-24580	129	2	code	code	VERB
crl-24580	129	3	the	the	DET
crl-24580	129	4	transactions	transaction	NOUN
crl-24580	129	5	,	,	PUNCT
crl-24580	129	6	we	we	PRON
crl-24580	129	7	drew	draw	VERB
crl-24580	129	8	on	on	ADP
crl-24580	129	9	the	the	DET
crl-24580	129	10	read	read	NOUN
crl-24580	129	11	scale	scale	NOUN
crl-24580	129	12	classification	classification	NOUN
crl-24580	129	13	outlined	outline	VERB
crl-24580	129	14	by	by	ADP
crl-24580	129	15	gerlich	gerlich	PROPN
crl-24580	129	16	and	and	CCONJ
crl-24580	129	17	berard,55	berard,55	PROPN
crl-24580	129	18	maloney	maloney	PROPN
crl-24580	129	19	and	and	CCONJ
crl-24580	129	20	kemp	kemp	PROPN
crl-24580	129	21	’s	’s	PART
crl-24580	129	22	overview	overview	NOUN
crl-24580	129	23	of	of	ADP
crl-24580	129	24	the	the	DET
crl-24580	129	25	read	read	NOUN
crl-24580	129	26	scale	scale	NOUN
crl-24580	129	27	and	and	CCONJ
crl-24580	129	28	other	other	ADJ
crl-24580	129	29	classification	classification	NOUN
crl-24580	129	30	schemes	scheme	NOUN
crl-24580	129	31	used	use	VERB
crl-24580	129	32	to	to	PART
crl-24580	129	33	measure	measure	VERB
crl-24580	129	34	question	question	NOUN
crl-24580	129	35	complexity,56	complexity,56	NOUN
crl-24580	129	36	dissonance	dissonance	NOUN
crl-24580	129	37	between	between	ADP
crl-24580	129	38	perceptions	perception	NOUN
crl-24580	129	39	and	and	CCONJ
crl-24580	129	40	use	use	NOUN
crl-24580	129	41	of	of	ADP
crl-24580	129	42	virtual	virtual	ADJ
crl-24580	129	43	reference	reference	NOUN
crl-24580	129	44	methods	method	NOUN
crl-24580	129	45	511	511	NUM
crl-24580	129	46	and	and	CCONJ
crl-24580	129	47	examples	example	NOUN
crl-24580	129	48	of	of	ADP
crl-24580	129	49	questions	question	NOUN
crl-24580	129	50	for	for	ADP
crl-24580	129	51	the	the	DET
crl-24580	129	52	different	different	ADJ
crl-24580	129	53	read	read	NOUN
crl-24580	129	54	scale	scale	NOUN
crl-24580	129	55	ratings	rating	NOUN
crl-24580	129	56	from	from	ADP
crl-24580	129	57	previous	previous	ADJ
crl-24580	129	58	literature.57	literature.57	NOUN
crl-24580	129	59	we	we	PRON
crl-24580	129	60	coded	code	VERB
crl-24580	129	61	not	not	PART
crl-24580	129	62	only	only	ADV
crl-24580	129	63	the	the	DET
crl-24580	129	64	user	user	NOUN
crl-24580	129	65	’s	’s	PART
crl-24580	129	66	initial	initial	ADJ
crl-24580	129	67	question	question	NOUN
crl-24580	129	68	but	but	CCONJ
crl-24580	129	69	the	the	DET
crl-24580	129	70	whole	whole	ADJ
crl-24580	129	71	interaction	interaction	NOUN
crl-24580	129	72	,	,	PUNCT
crl-24580	129	73	since	since	SCONJ
crl-24580	129	74	,	,	PUNCT
crl-24580	129	75	in	in	ADP
crl-24580	129	76	keeping	keep	VERB
crl-24580	129	77	with	with	ADP
crl-24580	129	78	the	the	DET
crl-24580	129	79	goal	goal	NOUN
crl-24580	129	80	of	of	ADP
crl-24580	129	81	the	the	DET
crl-24580	129	82	read	read	NOUN
crl-24580	129	83	scale	scale	NOUN
crl-24580	129	84	“	"	PUNCT
crl-24580	129	85	to	to	PART
crl-24580	129	86	reflect	reflect	VERB
crl-24580	129	87	the	the	DET
crl-24580	129	88	effort	effort	NOUN
crl-24580	129	89	expanded	expand	VERB
crl-24580	129	90	,	,	PUNCT
crl-24580	129	91	knowledge	knowledge	NOUN
crl-24580	129	92	required	require	VERB
crl-24580	129	93	,	,	PUNCT
crl-24580	129	94	and	and	CCONJ
crl-24580	129	95	even	even	ADV
crl-24580	129	96	the	the	DET
crl-24580	129	97	teachable	teachable	ADJ
crl-24580	129	98	moment	moment	NOUN
crl-24580	129	99	that	that	PRON
crl-24580	129	100	occurs	occur	VERB
crl-24580	129	101	during	during	ADP
crl-24580	129	102	the	the	DET
crl-24580	129	103	transaction,”58	transaction,”58	PROPN
crl-24580	129	104	these	these	DET
crl-24580	129	105	factors	factor	NOUN
crl-24580	129	106	influenced	influence	VERB
crl-24580	129	107	how	how	SCONJ
crl-24580	129	108	the	the	DET
crl-24580	129	109	interactions	interaction	NOUN
crl-24580	129	110	were	be	AUX
crl-24580	129	111	coded	code	VERB
crl-24580	129	112	.	.	PUNCT
crl-24580	130	1	for	for	ADP
crl-24580	130	2	example	example	NOUN
crl-24580	130	3	,	,	PUNCT
crl-24580	130	4	we	we	PRON
crl-24580	130	5	coded	code	VERB
crl-24580	130	6	requests	request	NOUN
crl-24580	130	7	for	for	ADP
crl-24580	130	8	known	know	VERB
crl-24580	130	9	items	item	NOUN
crl-24580	130	10	as	as	SCONJ
crl-24580	130	11	read	read	VERB
crl-24580	130	12	2	2	NUM
crl-24580	130	13	if	if	SCONJ
crl-24580	130	14	the	the	DET
crl-24580	130	15	staff	staff	NOUN
crl-24580	130	16	member	member	NOUN
crl-24580	130	17	simply	simply	ADV
crl-24580	130	18	replied	reply	VERB
crl-24580	130	19	by	by	ADP
crl-24580	130	20	providing	provide	VERB
crl-24580	130	21	a	a	DET
crl-24580	130	22	link	link	NOUN
crl-24580	130	23	to	to	ADP
crl-24580	130	24	the	the	DET
crl-24580	130	25	catalogue	catalogue	NOUN
crl-24580	130	26	record	record	NOUN
crl-24580	130	27	.	.	PUNCT
crl-24580	131	1	however	however	ADV
crl-24580	131	2	,	,	PUNCT
crl-24580	131	3	we	we	PRON
crl-24580	131	4	coded	code	VERB
crl-24580	131	5	the	the	DET
crl-24580	131	6	same	same	ADJ
crl-24580	131	7	request	request	NOUN
crl-24580	131	8	as	as	SCONJ
crl-24580	131	9	read	read	VERB
crl-24580	131	10	3	3	NUM
crl-24580	131	11	if	if	SCONJ
crl-24580	131	12	the	the	DET
crl-24580	131	13	staff	staff	NOUN
crl-24580	131	14	member	member	NOUN
crl-24580	131	15	determined	determine	VERB
crl-24580	131	16	that	that	SCONJ
crl-24580	131	17	the	the	DET
crl-24580	131	18	user	user	NOUN
crl-24580	131	19	was	be	AUX
crl-24580	131	20	located	locate	VERB
crl-24580	131	21	off	off	ADP
crl-24580	131	22	campus	campus	NOUN
crl-24580	131	23	and	and	CCONJ
crl-24580	131	24	explained	explain	VERB
crl-24580	131	25	how	how	SCONJ
crl-24580	131	26	to	to	PART
crl-24580	131	27	set	set	VERB
crl-24580	131	28	up	up	ADP
crl-24580	131	29	a	a	DET
crl-24580	131	30	remote	remote	ADJ
crl-24580	131	31	connection	connection	NOUN
crl-24580	131	32	for	for	ADP
crl-24580	131	33	accessing	access	VERB
crl-24580	131	34	resources	resource	NOUN
crl-24580	131	35	.	.	PUNCT
crl-24580	132	1	to	to	PART
crl-24580	132	2	facilitate	facilitate	VERB
crl-24580	132	3	ease	ease	NOUN
crl-24580	132	4	of	of	ADP
crl-24580	132	5	analysis	analysis	NOUN
crl-24580	132	6	,	,	PUNCT
crl-24580	132	7	we	we	PRON
crl-24580	132	8	coded	code	VERB
crl-24580	132	9	each	each	DET
crl-24580	132	10	transcript	transcript	NOUN
crl-24580	132	11	with	with	ADP
crl-24580	132	12	a	a	DET
crl-24580	132	13	single	single	ADJ
crl-24580	132	14	question	question	NOUN
crl-24580	132	15	category	category	NOUN
crl-24580	132	16	and	and	CCONJ
crl-24580	132	17	read	read	VERB
crl-24580	132	18	score	score	NOUN
crl-24580	132	19	;	;	PUNCT
crl-24580	132	20	if	if	SCONJ
crl-24580	132	21	users	user	NOUN
crl-24580	132	22	asked	ask	VERB
crl-24580	132	23	multiple	multiple	ADJ
crl-24580	132	24	questions	question	NOUN
crl-24580	132	25	,	,	PUNCT
crl-24580	132	26	we	we	PRON
crl-24580	132	27	chose	choose	VERB
crl-24580	132	28	the	the	DET
crl-24580	132	29	question	question	NOUN
crl-24580	132	30	that	that	PRON
crl-24580	132	31	was	be	AUX
crl-24580	132	32	the	the	DET
crl-24580	132	33	most	most	ADV
crl-24580	132	34	complex	complex	ADJ
crl-24580	132	35	.	.	PUNCT
crl-24580	133	1	if	if	SCONJ
crl-24580	133	2	there	there	PRON
crl-24580	133	3	were	be	VERB
crl-24580	133	4	multiple	multiple	ADJ
crl-24580	133	5	questions	question	NOUN
crl-24580	133	6	that	that	PRON
crl-24580	133	7	were	be	AUX
crl-24580	133	8	each	each	PRON
crl-24580	133	9	a	a	DET
crl-24580	133	10	read	read	ADJ
crl-24580	133	11	2	2	NUM
crl-24580	133	12	level	level	NOUN
crl-24580	133	13	,	,	PUNCT
crl-24580	133	14	we	we	PRON
crl-24580	133	15	coded	code	VERB
crl-24580	133	16	the	the	DET
crl-24580	133	17	transaction	transaction	NOUN
crl-24580	133	18	as	as	SCONJ
crl-24580	133	19	read	read	VERB
crl-24580	133	20	3	3	NUM
crl-24580	133	21	since	since	SCONJ
crl-24580	133	22	the	the	DET
crl-24580	133	23	global	global	ADJ
crl-24580	133	24	time	time	NOUN
crl-24580	133	25	and	and	CCONJ
crl-24580	133	26	effort	effort	NOUN
crl-24580	133	27	involved	involve	VERB
crl-24580	133	28	was	be	AUX
crl-24580	133	29	greater	great	ADJ
crl-24580	133	30	than	than	ADP
crl-24580	133	31	a	a	DET
crl-24580	133	32	single	single	ADJ
crl-24580	133	33	read	read	NOUN
crl-24580	133	34	2	2	NUM
crl-24580	133	35	question	question	NOUN
crl-24580	133	36	.	.	PUNCT
crl-24580	134	1	our	our	PRON
crl-24580	134	2	classification	classification	NOUN
crl-24580	134	3	scheme	scheme	NOUN
crl-24580	134	4	was	be	AUX
crl-24580	134	5	informed	inform	VERB
crl-24580	134	6	by	by	ADP
crl-24580	134	7	categories	category	NOUN
crl-24580	134	8	used	use	VERB
crl-24580	134	9	in	in	ADP
crl-24580	134	10	previous	previous	ADJ
crl-24580	134	11	virtual	virtual	ADJ
crl-24580	134	12	reference	reference	NOUN
crl-24580	134	13	research.59	research.59	VERB
crl-24580	134	14	however	however	ADV
crl-24580	134	15	,	,	PUNCT
crl-24580	134	16	like	like	ADP
crl-24580	134	17	stieve	stieve	NOUN
crl-24580	134	18	and	and	CCONJ
crl-24580	134	19	wallace	wallace	NOUN
crl-24580	134	20	,	,	PUNCT
crl-24580	134	21	we	we	PRON
crl-24580	134	22	primarily	primarily	ADV
crl-24580	134	23	used	use	VERB
crl-24580	134	24	grounded	ground	VERB
crl-24580	134	25	theory	theory	NOUN
crl-24580	134	26	to	to	PART
crl-24580	134	27	establish	establish	VERB
crl-24580	134	28	the	the	DET
crl-24580	134	29	classification	classification	NOUN
crl-24580	134	30	scheme	scheme	NOUN
crl-24580	134	31	based	base	VERB
crl-24580	134	32	on	on	ADP
crl-24580	134	33	the	the	DET
crl-24580	134	34	types	type	NOUN
crl-24580	134	35	of	of	ADP
crl-24580	134	36	questions	question	NOUN
crl-24580	134	37	users	user	NOUN
crl-24580	134	38	asked	ask	VERB
crl-24580	134	39	since	since	SCONJ
crl-24580	134	40	it	it	PRON
crl-24580	134	41	allowed	allow	VERB
crl-24580	134	42	us	we	PRON
crl-24580	134	43	to	to	PART
crl-24580	134	44	discover	discover	VERB
crl-24580	134	45	patterns	pattern	NOUN
crl-24580	134	46	from	from	ADP
crl-24580	134	47	within	within	ADP
crl-24580	134	48	our	our	PRON
crl-24580	134	49	dataset	dataset	NOUN
crl-24580	134	50	and	and	CCONJ
crl-24580	134	51	did	do	AUX
crl-24580	134	52	not	not	PART
crl-24580	134	53	restrict	restrict	VERB
crl-24580	134	54	possibilities	possibility	NOUN
crl-24580	134	55	of	of	ADP
crl-24580	134	56	the	the	DET
crl-24580	134	57	categories	category	NOUN
crl-24580	134	58	that	that	PRON
crl-24580	134	59	would	would	AUX
crl-24580	134	60	emerge.60	emerge.60	VERB
crl-24580	134	61	we	we	PRON
crl-24580	134	62	used	use	VERB
crl-24580	134	63	the	the	DET
crl-24580	134	64	constant	constant	ADJ
crl-24580	134	65	comparison	comparison	NOUN
crl-24580	134	66	method	method	NOUN
crl-24580	134	67	,	,	PUNCT
crl-24580	134	68	a	a	DET
crl-24580	134	69	feature	feature	NOUN
crl-24580	134	70	of	of	ADP
crl-24580	134	71	grounded	ground	VERB
crl-24580	134	72	theory	theory	NOUN
crl-24580	134	73	,	,	PUNCT
crl-24580	134	74	where	where	SCONJ
crl-24580	134	75	data	datum	NOUN
crl-24580	134	76	are	be	AUX
crl-24580	134	77	coded	code	VERB
crl-24580	134	78	and	and	CCONJ
crl-24580	134	79	recoded	recode	VERB
crl-24580	134	80	as	as	SCONJ
crl-24580	134	81	new	new	ADJ
crl-24580	134	82	themes	theme	NOUN
crl-24580	134	83	emerge	emerge	VERB
crl-24580	134	84	,	,	PUNCT
crl-24580	134	85	to	to	PART
crl-24580	134	86	ensure	ensure	VERB
crl-24580	134	87	that	that	SCONJ
crl-24580	134	88	themes	theme	NOUN
crl-24580	134	89	were	be	AUX
crl-24580	134	90	applied	apply	VERB
crl-24580	134	91	consistently.61	consistently.61	NOUN
crl-24580	134	92	we	we	PRON
crl-24580	134	93	coded	code	VERB
crl-24580	134	94	all	all	DET
crl-24580	134	95	transactions	transaction	NOUN
crl-24580	134	96	for	for	ADP
crl-24580	134	97	the	the	DET
crl-24580	134	98	presence	presence	NOUN
crl-24580	134	99	of	of	ADP
crl-24580	134	100	a	a	DET
crl-24580	134	101	reference	reference	NOUN
crl-24580	134	102	interview	interview	NOUN
crl-24580	134	103	and	and	CCONJ
crl-24580	134	104	instruction	instruction	NOUN
crl-24580	134	105	.	.	PUNCT
crl-24580	135	1	we	we	PRON
crl-24580	135	2	defined	define	VERB
crl-24580	135	3	the	the	DET
crl-24580	135	4	reference	reference	NOUN
crl-24580	135	5	interview	interview	NOUN
crl-24580	135	6	as	as	ADP
crl-24580	135	7	instances	instance	NOUN
crl-24580	135	8	when	when	SCONJ
crl-24580	135	9	staff	staff	NOUN
crl-24580	135	10	members	member	NOUN
crl-24580	135	11	asked	ask	VERB
crl-24580	135	12	one	one	NUM
crl-24580	135	13	or	or	CCONJ
crl-24580	135	14	more	more	ADJ
crl-24580	135	15	probing	probe	VERB
crl-24580	135	16	questions	question	NOUN
crl-24580	135	17	to	to	PART
crl-24580	135	18	help	help	VERB
crl-24580	135	19	them	they	PRON
crl-24580	135	20	better	well	ADV
crl-24580	135	21	understand	understand	VERB
crl-24580	135	22	the	the	DET
crl-24580	135	23	user	user	NOUN
crl-24580	135	24	’s	’s	PART
crl-24580	135	25	information	information	NOUN
crl-24580	135	26	need	need	NOUN
crl-24580	135	27	.	.	PUNCT
crl-24580	136	1	our	our	PRON
crl-24580	136	2	definition	definition	NOUN
crl-24580	136	3	for	for	ADP
crl-24580	136	4	instruction	instruction	NOUN
crl-24580	136	5	was	be	AUX
crl-24580	136	6	any	any	DET
crl-24580	136	7	instance	instance	NOUN
crl-24580	136	8	where	where	SCONJ
crl-24580	136	9	the	the	DET
crl-24580	136	10	staff	staff	NOUN
crl-24580	136	11	member	member	NOUN
crl-24580	136	12	guided	guide	VERB
crl-24580	136	13	a	a	DET
crl-24580	136	14	user	user	NOUN
crl-24580	136	15	step	step	NOUN
crl-24580	136	16	by	by	ADP
crl-24580	136	17	step	step	NOUN
crl-24580	136	18	,	,	PUNCT
crl-24580	136	19	explained	explain	VERB
crl-24580	136	20	how	how	SCONJ
crl-24580	136	21	a	a	DET
crl-24580	136	22	service	service	NOUN
crl-24580	136	23	or	or	CCONJ
crl-24580	136	24	resource	resource	NOUN
crl-24580	136	25	functioned	function	VERB
crl-24580	136	26	(	(	PUNCT
crl-24580	136	27	such	such	ADJ
crl-24580	136	28	as	as	ADP
crl-24580	136	29	providing	provide	VERB
crl-24580	136	30	instructions	instruction	NOUN
crl-24580	136	31	for	for	ADP
crl-24580	136	32	accessing	access	VERB
crl-24580	136	33	an	an	DET
crl-24580	136	34	ebook	ebook	NOUN
crl-24580	136	35	)	)	PUNCT
crl-24580	136	36	,	,	PUNCT
crl-24580	136	37	or	or	CCONJ
crl-24580	136	38	engaged	engage	VERB
crl-24580	136	39	in	in	ADP
crl-24580	136	40	troubleshooting	troubleshooting	NOUN
crl-24580	136	41	.	.	PUNCT
crl-24580	137	1	we	we	PRON
crl-24580	137	2	included	include	VERB
crl-24580	137	3	as	as	ADP
crl-24580	137	4	instruction	instruction	NOUN
crl-24580	137	5	those	those	DET
crl-24580	137	6	instances	instance	NOUN
crl-24580	137	7	where	where	SCONJ
crl-24580	137	8	a	a	DET
crl-24580	137	9	staff	staff	NOUN
crl-24580	137	10	member	member	NOUN
crl-24580	137	11	pointed	point	VERB
crl-24580	137	12	to	to	ADP
crl-24580	137	13	a	a	DET
crl-24580	137	14	source	source	NOUN
crl-24580	137	15	of	of	ADP
crl-24580	137	16	information	information	NOUN
crl-24580	137	17	and	and	CCONJ
crl-24580	137	18	provided	provide	VERB
crl-24580	137	19	some	some	DET
crl-24580	137	20	explanation	explanation	NOUN
crl-24580	137	21	but	but	CCONJ
crl-24580	137	22	not	not	PART
crl-24580	137	23	when	when	SCONJ
crl-24580	137	24	a	a	DET
crl-24580	137	25	staff	staff	NOUN
crl-24580	137	26	member	member	NOUN
crl-24580	137	27	simply	simply	ADV
crl-24580	137	28	pointed	point	VERB
crl-24580	137	29	to	to	ADP
crl-24580	137	30	a	a	DET
crl-24580	137	31	webpage	webpage	NOUN
crl-24580	137	32	or	or	CCONJ
crl-24580	137	33	the	the	DET
crl-24580	137	34	catalogue	catalogue	NOUN
crl-24580	137	35	for	for	ADP
crl-24580	137	36	information	information	NOUN
crl-24580	137	37	.	.	PUNCT
crl-24580	138	1	we	we	PRON
crl-24580	138	2	coded	code	VERB
crl-24580	138	3	the	the	DET
crl-24580	138	4	questions	question	NOUN
crl-24580	138	5	independently	independently	ADV
crl-24580	138	6	.	.	PUNCT
crl-24580	139	1	to	to	PART
crl-24580	139	2	enhance	enhance	VERB
crl-24580	139	3	intercoder	intercoder	NOUN
crl-24580	139	4	reliability	reliability	NOUN
crl-24580	139	5	,	,	PUNCT
crl-24580	139	6	we	we	PRON
crl-24580	139	7	generated	generate	VERB
crl-24580	139	8	a	a	DET
crl-24580	139	9	codebook	codebook	NOUN
crl-24580	139	10	and	and	CCONJ
crl-24580	139	11	applied	apply	VERB
crl-24580	139	12	it	it	PRON
crl-24580	139	13	consistently	consistently	ADV
crl-24580	139	14	to	to	ADP
crl-24580	139	15	all	all	DET
crl-24580	139	16	transcripts	transcript	NOUN
crl-24580	139	17	.	.	PUNCT
crl-24580	140	1	using	use	VERB
crl-24580	140	2	methods	method	NOUN
crl-24580	140	3	similar	similar	ADJ
crl-24580	140	4	to	to	ADP
crl-24580	140	5	greenberg	greenberg	PROPN
crl-24580	140	6	and	and	CCONJ
crl-24580	140	7	bar	bar	NOUN
crl-24580	140	8	-	-	PUNCT
crl-24580	140	9	ilan,62	ilan,62	NOUN
crl-24580	140	10	both	both	DET
crl-24580	140	11	authors	author	NOUN
crl-24580	140	12	coded	code	VERB
crl-24580	140	13	a	a	DET
crl-24580	140	14	random	random	ADJ
crl-24580	140	15	sample	sample	NOUN
crl-24580	140	16	of	of	ADP
crl-24580	140	17	10	10	NUM
crl-24580	140	18	percent	percent	NOUN
crl-24580	140	19	of	of	ADP
crl-24580	140	20	the	the	DET
crl-24580	140	21	email	email	NOUN
crl-24580	140	22	,	,	PUNCT
crl-24580	140	23	chat	chat	NOUN
crl-24580	140	24	,	,	PUNCT
crl-24580	140	25	and	and	CCONJ
crl-24580	140	26	texting	texte	VERB
crl-24580	140	27	transcripts	transcript	NOUN
crl-24580	140	28	.	.	PUNCT
crl-24580	141	1	in	in	ADP
crl-24580	141	2	comparing	compare	VERB
crl-24580	141	3	our	our	PRON
crl-24580	141	4	coding	coding	NOUN
crl-24580	141	5	,	,	PUNCT
crl-24580	141	6	the	the	DET
crl-24580	141	7	match	match	NOUN
crl-24580	141	8	rate	rate	NOUN
crl-24580	141	9	was	be	AUX
crl-24580	141	10	84	84	NUM
crl-24580	141	11	percent	percent	NOUN
crl-24580	141	12	;	;	PUNCT
crl-24580	141	13	after	after	ADP
crl-24580	141	14	discussion	discussion	NOUN
crl-24580	141	15	,	,	PUNCT
crl-24580	141	16	we	we	PRON
crl-24580	141	17	reached	reach	VERB
crl-24580	141	18	100	100	NUM
crl-24580	141	19	percent	percent	NOUN
crl-24580	141	20	consensus	consensus	NOUN
crl-24580	141	21	.	.	PUNCT
crl-24580	142	1	the	the	DET
crl-24580	142	2	first	first	ADJ
crl-24580	142	3	author	author	NOUN
crl-24580	142	4	coded	code	VERB
crl-24580	142	5	the	the	DET
crl-24580	142	6	remaining	remain	VERB
crl-24580	142	7	transcripts	transcript	NOUN
crl-24580	142	8	.	.	PUNCT
crl-24580	143	1	we	we	PRON
crl-24580	143	2	conducted	conduct	VERB
crl-24580	143	3	transcript	transcript	NOUN
crl-24580	143	4	analysis	analysis	NOUN
crl-24580	143	5	within	within	ADP
crl-24580	143	6	nvivo	nvivo	NOUN
crl-24580	143	7	by	by	ADP
crl-24580	143	8	importing	import	VERB
crl-24580	143	9	excel	excel	NOUN
crl-24580	143	10	spreadsheets	spreadsheet	NOUN
crl-24580	143	11	into	into	ADP
crl-24580	143	12	the	the	DET
crl-24580	143	13	software	software	NOUN
crl-24580	143	14	.	.	PUNCT
crl-24580	144	1	one	one	NUM
crl-24580	144	2	advantage	advantage	NOUN
crl-24580	144	3	of	of	ADP
crl-24580	144	4	coding	code	VERB
crl-24580	144	5	in	in	ADP
crl-24580	144	6	nvivo	nvivo	PROPN
crl-24580	144	7	was	be	AUX
crl-24580	144	8	the	the	DET
crl-24580	144	9	ease	ease	NOUN
crl-24580	144	10	with	with	ADP
crl-24580	144	11	which	which	PRON
crl-24580	144	12	we	we	PRON
crl-24580	144	13	could	could	AUX
crl-24580	144	14	create	create	VERB
crl-24580	144	15	and	and	CCONJ
crl-24580	144	16	modify	modify	VERB
crl-24580	144	17	question	question	NOUN
crl-24580	144	18	categories	category	NOUN
crl-24580	144	19	.	.	PUNCT
crl-24580	145	1	nvivo	nvivo	PROPN
crl-24580	145	2	also	also	ADV
crl-24580	145	3	allowed	allow	VERB
crl-24580	145	4	us	we	PRON
crl-24580	145	5	to	to	PART
crl-24580	145	6	easily	easily	ADV
crl-24580	145	7	cross	cross	VERB
crl-24580	145	8	-	-	ADJ
crl-24580	145	9	analyze	analyze	ADJ
crl-24580	145	10	different	different	ADJ
crl-24580	145	11	codes	code	NOUN
crl-24580	145	12	to	to	PART
crl-24580	145	13	determine	determine	VERB
crl-24580	145	14	,	,	PUNCT
crl-24580	145	15	for	for	ADP
crl-24580	145	16	example	example	NOUN
crl-24580	145	17	,	,	PUNCT
crl-24580	145	18	the	the	DET
crl-24580	145	19	percentages	percentage	NOUN
crl-24580	145	20	of	of	ADP
crl-24580	145	21	different	different	ADJ
crl-24580	145	22	question	question	NOUN
crl-24580	145	23	categories	category	NOUN
crl-24580	145	24	that	that	PRON
crl-24580	145	25	contained	contain	VERB
crl-24580	145	26	instruction	instruction	NOUN
crl-24580	145	27	.	.	PUNCT
crl-24580	146	1	there	there	PRON
crl-24580	146	2	were	be	VERB
crl-24580	146	3	two	two	NUM
crl-24580	146	4	major	major	ADJ
crl-24580	146	5	drawbacks	drawback	NOUN
crl-24580	146	6	to	to	ADP
crl-24580	146	7	using	use	VERB
crl-24580	146	8	nvivo	nvivo	NOUN
crl-24580	146	9	for	for	ADP
crl-24580	146	10	transcript	transcript	NOUN
crl-24580	146	11	analysis	analysis	NOUN
crl-24580	146	12	,	,	PUNCT
crl-24580	146	13	mostly	mostly	ADV
crl-24580	146	14	pertaining	pertain	VERB
crl-24580	146	15	to	to	ADP
crl-24580	146	16	how	how	SCONJ
crl-24580	146	17	well	well	ADV
crl-24580	146	18	nvivo	nvivo	ADJ
crl-24580	146	19	and	and	CCONJ
crl-24580	146	20	excel	excel	VERB
crl-24580	146	21	function	function	NOUN
crl-24580	146	22	together	together	ADV
crl-24580	146	23	.	.	PUNCT
crl-24580	147	1	once	once	SCONJ
crl-24580	147	2	we	we	PRON
crl-24580	147	3	imported	import	VERB
crl-24580	147	4	the	the	DET
crl-24580	147	5	excel	excel	NOUN
crl-24580	147	6	spreadsheets	spreadsheet	NOUN
crl-24580	147	7	into	into	ADP
crl-24580	147	8	nvivo	nvivo	ADJ
crl-24580	147	9	,	,	PUNCT
crl-24580	147	10	it	it	PRON
crl-24580	147	11	was	be	AUX
crl-24580	147	12	not	not	PART
crl-24580	147	13	possible	possible	ADJ
crl-24580	147	14	to	to	PART
crl-24580	147	15	modify	modify	VERB
crl-24580	147	16	them	they	PRON
crl-24580	147	17	;	;	PUNCT
crl-24580	147	18	so	so	CCONJ
crl-24580	147	19	,	,	PUNCT
crl-24580	147	20	if	if	SCONJ
crl-24580	147	21	an	an	DET
crl-24580	147	22	incomplete	incomplete	ADJ
crl-24580	147	23	transaction	transaction	NOUN
crl-24580	147	24	was	be	AUX
crl-24580	147	25	inadvertently	inadvertently	ADV
crl-24580	147	26	included	include	VERB
crl-24580	147	27	in	in	ADP
crl-24580	147	28	a	a	DET
crl-24580	147	29	spreadsheet	spreadsheet	NOUN
crl-24580	147	30	,	,	PUNCT
crl-24580	147	31	it	it	PRON
crl-24580	147	32	could	could	AUX
crl-24580	147	33	not	not	PART
crl-24580	147	34	be	be	AUX
crl-24580	147	35	removed	remove	VERB
crl-24580	147	36	.	.	PUNCT
crl-24580	148	1	therefore	therefore	ADV
crl-24580	148	2	,	,	PUNCT
crl-24580	148	3	it	it	PRON
crl-24580	148	4	was	be	AUX
crl-24580	148	5	necessary	necessary	ADJ
crl-24580	148	6	to	to	PART
crl-24580	148	7	keep	keep	VERB
crl-24580	148	8	detailed	detailed	ADJ
crl-24580	148	9	records	record	NOUN
crl-24580	148	10	about	about	ADP
crl-24580	148	11	how	how	SCONJ
crl-24580	148	12	many	many	ADJ
crl-24580	148	13	transcripts	transcript	NOUN
crl-24580	148	14	were	be	AUX
crl-24580	148	15	actually	actually	ADV
crl-24580	148	16	coded	code	VERB
crl-24580	148	17	in	in	ADP
crl-24580	148	18	each	each	DET
crl-24580	148	19	spreadsheet	spreadsheet	NOUN
crl-24580	148	20	.	.	PUNCT
crl-24580	149	1	also	also	ADV
crl-24580	149	2	,	,	PUNCT
crl-24580	149	3	although	although	SCONJ
crl-24580	149	4	it	it	PRON
crl-24580	149	5	was	be	AUX
crl-24580	149	6	possible	possible	ADJ
crl-24580	149	7	to	to	PART
crl-24580	149	8	export	export	VERB
crl-24580	149	9	the	the	DET
crl-24580	149	10	coded	code	VERB
crl-24580	149	11	transcripts	transcript	NOUN
crl-24580	149	12	back	back	ADV
crl-24580	149	13	out	out	ADP
crl-24580	149	14	of	of	ADP
crl-24580	149	15	nvivo	nvivo	NOUN
crl-24580	149	16	to	to	PART
crl-24580	149	17	run	run	VERB
crl-24580	149	18	statistical	statistical	ADJ
crl-24580	149	19	analysis	analysis	NOUN
crl-24580	149	20	in	in	ADP
crl-24580	149	21	excel	excel	NOUN
crl-24580	149	22	,	,	PUNCT
crl-24580	149	23	we	we	PRON
crl-24580	149	24	needed	need	VERB
crl-24580	149	25	to	to	PART
crl-24580	149	26	seek	seek	VERB
crl-24580	149	27	the	the	DET
crl-24580	149	28	expertise	expertise	NOUN
crl-24580	149	29	of	of	ADP
crl-24580	149	30	nvivo	nvivo	ADJ
crl-24580	149	31	staff	staff	NOUN
crl-24580	149	32	to	to	PART
crl-24580	149	33	do	do	VERB
crl-24580	149	34	so	so	ADV
crl-24580	149	35	because	because	SCONJ
crl-24580	149	36	the	the	DET
crl-24580	149	37	procedure	procedure	NOUN
crl-24580	149	38	was	be	AUX
crl-24580	149	39	not	not	PART
crl-24580	149	40	straightforward	straightforward	ADJ
crl-24580	149	41	.	.	PUNCT
crl-24580	150	1	512	512	NUM
crl-24580	150	2	college	college	PROPN
crl-24580	150	3	&	&	CCONJ
crl-24580	150	4	research	research	PROPN
crl-24580	150	5	libraries	library	NOUN
crl-24580	150	6	may	may	AUX
crl-24580	150	7	2022	2022	NUM
crl-24580	150	8	findings	finding	NOUN
crl-24580	150	9	and	and	CCONJ
crl-24580	150	10	discussion	discussion	NOUN
crl-24580	150	11	findings	finding	NOUN
crl-24580	150	12	suggest	suggest	VERB
crl-24580	150	13	dissonance	dissonance	NOUN
crl-24580	150	14	between	between	ADP
crl-24580	150	15	users	user	NOUN
crl-24580	150	16	’	’	PART
crl-24580	150	17	perceptions	perception	NOUN
crl-24580	150	18	of	of	ADP
crl-24580	150	19	virtual	virtual	ADJ
crl-24580	150	20	reference	reference	NOUN
crl-24580	150	21	methods	method	NOUN
crl-24580	150	22	and	and	CCONJ
crl-24580	150	23	how	how	SCONJ
crl-24580	150	24	they	they	PRON
crl-24580	150	25	actually	actually	ADV
crl-24580	150	26	use	use	VERB
crl-24580	150	27	them	they	PRON
crl-24580	150	28	.	.	PUNCT
crl-24580	151	1	study	study	NOUN
crl-24580	151	2	participants	participant	NOUN
crl-24580	151	3	considered	consider	VERB
crl-24580	151	4	live	live	ADJ
crl-24580	151	5	chat	chat	NOUN
crl-24580	151	6	to	to	PART
crl-24580	151	7	be	be	AUX
crl-24580	151	8	for	for	ADP
crl-24580	151	9	basic	basic	ADJ
crl-24580	151	10	questions	question	NOUN
crl-24580	151	11	,	,	PUNCT
crl-24580	151	12	but	but	CCONJ
crl-24580	151	13	transcripts	transcript	NOUN
crl-24580	151	14	revealed	reveal	VERB
crl-24580	151	15	chat	chat	NOUN
crl-24580	151	16	to	to	PART
crl-24580	151	17	be	be	AUX
crl-24580	151	18	used	use	VERB
crl-24580	151	19	for	for	ADP
crl-24580	151	20	intermediate	intermediate	ADJ
crl-24580	151	21	and	and	CCONJ
crl-24580	151	22	advanced	advanced	ADJ
crl-24580	151	23	questions	question	NOUN
crl-24580	151	24	,	,	PUNCT
crl-24580	151	25	perhaps	perhaps	ADV
crl-24580	151	26	due	due	ADP
crl-24580	151	27	to	to	ADP
crl-24580	151	28	its	its	PRON
crl-24580	151	29	conduciveness	conduciveness	NOUN
crl-24580	151	30	to	to	ADP
crl-24580	151	31	the	the	DET
crl-24580	151	32	reference	reference	NOUN
crl-24580	151	33	interview	interview	NOUN
crl-24580	151	34	and	and	CCONJ
crl-24580	151	35	to	to	ADP
crl-24580	151	36	instruction	instruction	NOUN
crl-24580	151	37	,	,	PUNCT
crl-24580	151	38	both	both	PRON
crl-24580	151	39	of	of	ADP
crl-24580	151	40	whose	whose	DET
crl-24580	151	41	presence	presence	NOUN
crl-24580	151	42	was	be	AUX
crl-24580	151	43	more	more	ADV
crl-24580	151	44	prevalent	prevalent	ADJ
crl-24580	151	45	in	in	ADP
crl-24580	151	46	chat	chat	NOUN
crl-24580	151	47	than	than	ADP
crl-24580	151	48	in	in	ADP
crl-24580	151	49	other	other	ADJ
crl-24580	151	50	methods	method	NOUN
crl-24580	151	51	.	.	PUNCT
crl-24580	152	1	we	we	PRON
crl-24580	152	2	address	address	VERB
crl-24580	152	3	each	each	PRON
crl-24580	152	4	of	of	ADP
crl-24580	152	5	the	the	DET
crl-24580	152	6	research	research	NOUN
crl-24580	152	7	questions	question	NOUN
crl-24580	152	8	below	below	ADV
crl-24580	152	9	,	,	PUNCT
crl-24580	152	10	outlining	outline	VERB
crl-24580	152	11	findings	finding	NOUN
crl-24580	152	12	from	from	ADP
crl-24580	152	13	user	user	NOUN
crl-24580	152	14	interviews	interview	NOUN
crl-24580	152	15	first	first	ADV
crl-24580	152	16	,	,	PUNCT
crl-24580	152	17	followed	follow	VERB
crl-24580	152	18	by	by	ADP
crl-24580	152	19	findings	finding	NOUN
crl-24580	152	20	from	from	ADP
crl-24580	152	21	the	the	DET
crl-24580	152	22	transcript	transcript	NOUN
crl-24580	152	23	analysis	analysis	NOUN
crl-24580	152	24	.	.	PUNCT
crl-24580	153	1	perceptions	perception	NOUN
crl-24580	153	2	of	of	ADP
crl-24580	153	3	virtual	virtual	ADJ
crl-24580	153	4	reference	reference	NOUN
crl-24580	153	5	methods	method	NOUN
crl-24580	153	6	to	to	PART
crl-24580	153	7	answer	answer	VERB
crl-24580	153	8	research	research	NOUN
crl-24580	153	9	question	question	NOUN
crl-24580	153	10	1	1	NUM
crl-24580	153	11	,	,	PUNCT
crl-24580	153	12	the	the	DET
crl-24580	153	13	first	first	ADJ
crl-24580	153	14	author	author	NOUN
crl-24580	153	15	conducted	conduct	VERB
crl-24580	153	16	interviews	interview	NOUN
crl-24580	153	17	with	with	ADP
crl-24580	153	18	14	14	NUM
crl-24580	153	19	users	user	NOUN
crl-24580	153	20	whose	whose	DET
crl-24580	153	21	demographic	demographic	ADJ
crl-24580	153	22	details	detail	NOUN
crl-24580	153	23	are	be	AUX
crl-24580	153	24	outlined	outline	VERB
crl-24580	153	25	in	in	ADP
crl-24580	153	26	the	the	DET
crl-24580	153	27	appendix	appendix	NOUN
crl-24580	153	28	.	.	PUNCT
crl-24580	154	1	in	in	ADP
crl-24580	154	2	the	the	DET
crl-24580	154	3	current	current	ADJ
crl-24580	154	4	publication	publication	NOUN
crl-24580	154	5	,	,	PUNCT
crl-24580	154	6	we	we	PRON
crl-24580	154	7	report	report	VERB
crl-24580	154	8	findings	finding	NOUN
crl-24580	154	9	related	relate	VERB
crl-24580	154	10	to	to	ADP
crl-24580	154	11	participants	participant	NOUN
crl-24580	154	12	’	'	PUNCT
crl-24580	154	13	perceptions	perception	NOUN
crl-24580	154	14	of	of	ADP
crl-24580	154	15	the	the	DET
crl-24580	154	16	level	level	NOUN
crl-24580	154	17	of	of	ADP
crl-24580	154	18	complexity	complexity	NOUN
crl-24580	154	19	and	and	CCONJ
crl-24580	154	20	types	type	NOUN
crl-24580	154	21	of	of	ADP
crl-24580	154	22	questions	question	NOUN
crl-24580	154	23	suitable	suitable	ADJ
crl-24580	154	24	for	for	ADP
crl-24580	154	25	chat	chat	NOUN
crl-24580	154	26	,	,	PUNCT
crl-24580	154	27	email	email	NOUN
crl-24580	154	28	to	to	ADP
crl-24580	154	29	the	the	DET
crl-24580	154	30	general	general	ADJ
crl-24580	154	31	library	library	NOUN
crl-24580	154	32	,	,	PUNCT
crl-24580	154	33	email	email	NOUN
crl-24580	154	34	to	to	ADP
crl-24580	154	35	liaison	liaison	NOUN
crl-24580	154	36	librarians	librarian	NOUN
crl-24580	154	37	,	,	PUNCT
crl-24580	154	38	and	and	CCONJ
crl-24580	154	39	texting	texting	NOUN
crl-24580	154	40	.	.	PUNCT
crl-24580	155	1	findings	finding	NOUN
crl-24580	155	2	from	from	ADP
crl-24580	155	3	interviews	interview	NOUN
crl-24580	155	4	with	with	ADP
crl-24580	155	5	study	study	NOUN
crl-24580	155	6	participants	participant	NOUN
crl-24580	155	7	reinforce	reinforce	VERB
crl-24580	155	8	perceptions	perception	NOUN
crl-24580	155	9	outlined	outline	VERB
crl-24580	155	10	in	in	ADP
crl-24580	155	11	the	the	DET
crl-24580	155	12	literature	literature	NOUN
crl-24580	155	13	review	review	NOUN
crl-24580	155	14	that	that	SCONJ
crl-24580	155	15	users	user	NOUN
crl-24580	155	16	believe	believe	VERB
crl-24580	155	17	chat	chat	VERB
crl-24580	155	18	to	to	PART
crl-24580	155	19	be	be	AUX
crl-24580	155	20	suitable	suitable	ADJ
crl-24580	155	21	primarily	primarily	ADV
crl-24580	155	22	for	for	ADP
crl-24580	155	23	basic	basic	ADJ
crl-24580	155	24	questions	question	NOUN
crl-24580	155	25	.	.	PUNCT
crl-24580	156	1	the	the	DET
crl-24580	156	2	first	first	ADJ
crl-24580	156	3	author	author	NOUN
crl-24580	156	4	identified	identify	VERB
crl-24580	156	5	the	the	DET
crl-24580	156	6	following	follow	VERB
crl-24580	156	7	themes	theme	NOUN
crl-24580	156	8	in	in	ADP
crl-24580	156	9	the	the	DET
crl-24580	156	10	interviews	interview	NOUN
crl-24580	156	11	:	:	PUNCT
crl-24580	156	12	1	1	X
crl-24580	156	13	)	)	PUNCT
crl-24580	156	14	participants	participant	NOUN
crl-24580	156	15	perceive	perceive	ADJ
crl-24580	156	16	chat	chat	VERB
crl-24580	156	17	and	and	CCONJ
crl-24580	156	18	texting	texte	VERB
crl-24580	156	19	to	to	PART
crl-24580	156	20	be	be	AUX
crl-24580	156	21	for	for	ADP
crl-24580	156	22	basic	basic	ADJ
crl-24580	156	23	questions	question	NOUN
crl-24580	156	24	and	and	CCONJ
crl-24580	156	25	email	email	NOUN
crl-24580	156	26	to	to	PART
crl-24580	156	27	be	be	AUX
crl-24580	156	28	for	for	ADP
crl-24580	156	29	more	more	ADJ
crl-24580	156	30	complex	complex	ADJ
crl-24580	156	31	ones	one	NOUN
crl-24580	156	32	;	;	PUNCT
crl-24580	156	33	2	2	X
crl-24580	156	34	)	)	PUNCT
crl-24580	156	35	participants	participant	NOUN
crl-24580	156	36	perceive	perceive	ADJ
crl-24580	156	37	email	email	NOUN
crl-24580	156	38	to	to	ADP
crl-24580	156	39	their	their	PRON
crl-24580	156	40	liaison	liaison	NOUN
crl-24580	156	41	librarian	librarian	NOUN
crl-24580	156	42	as	as	ADP
crl-24580	156	43	the	the	DET
crl-24580	156	44	best	good	ADJ
crl-24580	156	45	method	method	NOUN
crl-24580	156	46	for	for	ADP
crl-24580	156	47	asking	ask	VERB
crl-24580	156	48	research	research	NOUN
crl-24580	156	49	questions	question	NOUN
crl-24580	156	50	;	;	PUNCT
crl-24580	156	51	and	and	CCONJ
crl-24580	156	52	3	3	X
crl-24580	156	53	)	)	PUNCT
crl-24580	156	54	participants	participant	NOUN
crl-24580	156	55	value	value	VERB
crl-24580	156	56	the	the	DET
crl-24580	156	57	back	back	NOUN
crl-24580	156	58	-	-	PUNCT
crl-24580	156	59	and	and	CCONJ
crl-24580	156	60	-	-	PUNCT
crl-24580	156	61	forth	forth	NOUN
crl-24580	156	62	nature	nature	NOUN
crl-24580	156	63	of	of	ADP
crl-24580	156	64	chat	chat	NOUN
crl-24580	156	65	for	for	ADP
crl-24580	156	66	facilitating	facilitate	VERB
crl-24580	156	67	their	their	PRON
crl-24580	156	68	own	own	ADJ
crl-24580	156	69	understanding	understanding	NOUN
crl-24580	156	70	.	.	PUNCT
crl-24580	157	1	we	we	PRON
crl-24580	157	2	discuss	discuss	VERB
crl-24580	157	3	each	each	PRON
crl-24580	157	4	of	of	ADP
crl-24580	157	5	these	these	DET
crl-24580	157	6	themes	theme	NOUN
crl-24580	157	7	below	below	ADV
crl-24580	157	8	.	.	PUNCT
crl-24580	158	1	chat	chat	VERB
crl-24580	158	2	and	and	CCONJ
crl-24580	158	3	texting	texte	VERB
crl-24580	158	4	for	for	ADP
crl-24580	158	5	basic	basic	ADJ
crl-24580	158	6	questions	question	NOUN
crl-24580	158	7	and	and	CCONJ
crl-24580	158	8	email	email	NOUN
crl-24580	158	9	for	for	ADP
crl-24580	158	10	complex	complex	ADJ
crl-24580	158	11	ones	one	NOUN
crl-24580	158	12	in	in	ADP
crl-24580	158	13	terms	term	NOUN
crl-24580	158	14	of	of	ADP
crl-24580	158	15	different	different	ADJ
crl-24580	158	16	virtual	virtual	ADJ
crl-24580	158	17	reference	reference	NOUN
crl-24580	158	18	methods	method	NOUN
crl-24580	158	19	,	,	PUNCT
crl-24580	158	20	many	many	ADJ
crl-24580	158	21	participants	participant	NOUN
crl-24580	158	22	perceived	perceive	VERB
crl-24580	158	23	chat	chat	PROPN
crl-24580	158	24	and	and	CCONJ
crl-24580	158	25	texting	texte	VERB
crl-24580	158	26	to	to	PART
crl-24580	158	27	be	be	AUX
crl-24580	158	28	very	very	ADV
crl-24580	158	29	similar	similar	ADJ
crl-24580	158	30	to	to	ADP
crl-24580	158	31	one	one	NUM
crl-24580	158	32	another	another	PRON
crl-24580	158	33	and	and	CCONJ
crl-24580	158	34	very	very	ADV
crl-24580	158	35	different	different	ADJ
crl-24580	158	36	from	from	ADP
crl-24580	158	37	email	email	NOUN
crl-24580	158	38	.	.	PUNCT
crl-24580	159	1	participants	participant	NOUN
crl-24580	159	2	generally	generally	ADV
crl-24580	159	3	felt	feel	VERB
crl-24580	159	4	that	that	SCONJ
crl-24580	159	5	chat	chat	X
crl-24580	159	6	and	and	CCONJ
crl-24580	159	7	texting	texting	NOUN
crl-24580	159	8	were	be	AUX
crl-24580	159	9	for	for	ADP
crl-24580	159	10	basic	basic	ADJ
crl-24580	159	11	questions	question	NOUN
crl-24580	159	12	and	and	CCONJ
crl-24580	159	13	email	email	NOUN
crl-24580	159	14	for	for	ADP
crl-24580	159	15	more	more	ADV
crl-24580	159	16	advanced	advanced	ADJ
crl-24580	159	17	ones	one	NOUN
crl-24580	159	18	.	.	PUNCT
crl-24580	160	1	for	for	ADP
crl-24580	160	2	example	example	NOUN
crl-24580	160	3	,	,	PUNCT
crl-24580	160	4	as	as	SCONJ
crl-24580	160	5	blue	blue	ADJ
crl-24580	160	6	,	,	PUNCT
crl-24580	160	7	an	an	DET
crl-24580	160	8	undergraduate	undergraduate	NOUN
crl-24580	160	9	student	student	NOUN
crl-24580	160	10	,	,	PUNCT
crl-24580	160	11	explained	explain	VERB
crl-24580	160	12	:	:	PUNCT
crl-24580	160	13	“	"	PUNCT
crl-24580	160	14	if	if	SCONJ
crl-24580	160	15	it	it	PRON
crl-24580	160	16	’s	’	VERB
crl-24580	160	17	a	a	DET
crl-24580	160	18	higher	high	ADJ
crl-24580	160	19	level	level	NOUN
crl-24580	160	20	of	of	ADP
crl-24580	160	21	complexity	complexity	NOUN
crl-24580	160	22	,	,	PUNCT
crl-24580	160	23	i	i	PRON
crl-24580	160	24	would	would	AUX
crl-24580	160	25	probably	probably	ADV
crl-24580	160	26	either	either	CCONJ
crl-24580	160	27	choose	choose	VERB
crl-24580	160	28	in	in	ADP
crl-24580	160	29	person	person	NOUN
crl-24580	160	30	,	,	PUNCT
crl-24580	160	31	phone	phone	NOUN
crl-24580	160	32	,	,	PUNCT
crl-24580	160	33	email	email	NOUN
crl-24580	160	34	,	,	PUNCT
crl-24580	160	35	and	and	CCONJ
crl-24580	160	36	then	then	ADV
crl-24580	160	37	chat	chat	X
crl-24580	160	38	would	would	AUX
crl-24580	160	39	be	be	AUX
crl-24580	160	40	last	last	ADJ
crl-24580	160	41	…	…	PUNCT
crl-24580	160	42	email	email	NOUN
crl-24580	160	43	is	be	AUX
crl-24580	160	44	more	more	ADV
crl-24580	160	45	the	the	DET
crl-24580	160	46	default	default	NOUN
crl-24580	160	47	go	go	VERB
crl-24580	160	48	to	to	ADP
crl-24580	160	49	for	for	ADP
crl-24580	160	50	specialized	specialized	ADJ
crl-24580	160	51	information	information	NOUN
crl-24580	160	52	…	…	PUNCT
crl-24580	160	53	i	i	PRON
crl-24580	160	54	do	do	AUX
crl-24580	160	55	n’t	not	PART
crl-24580	160	56	expect	expect	VERB
crl-24580	160	57	too	too	ADV
crl-24580	160	58	much	much	ADJ
crl-24580	160	59	to	to	PART
crl-24580	160	60	come	come	VERB
crl-24580	160	61	out	out	ADP
crl-24580	160	62	of	of	ADP
crl-24580	160	63	[	[	X
crl-24580	160	64	chat	chat	X
crl-24580	160	65	]	]	PUNCT
crl-24580	160	66	just	just	ADV
crl-24580	160	67	because	because	SCONJ
crl-24580	160	68	i	i	PRON
crl-24580	160	69	would	would	AUX
crl-24580	160	70	n’t	not	PART
crl-24580	160	71	type	type	VERB
crl-24580	160	72	out	out	ADP
crl-24580	160	73	a	a	DET
crl-24580	160	74	long	long	ADJ
crl-24580	160	75	,	,	PUNCT
crl-24580	160	76	lengthy	lengthy	ADJ
crl-24580	160	77	question	question	NOUN
crl-24580	160	78	that	that	PRON
crl-24580	160	79	requires	require	VERB
crl-24580	160	80	a	a	DET
crl-24580	160	81	lot	lot	NOUN
crl-24580	160	82	of	of	ADP
crl-24580	160	83	resources	resource	NOUN
crl-24580	160	84	.	.	PUNCT
crl-24580	161	1	it	it	PRON
crl-24580	161	2	does	do	AUX
crl-24580	161	3	n’t	not	PART
crl-24580	161	4	make	make	VERB
crl-24580	161	5	sense	sense	NOUN
crl-24580	161	6	to	to	ADP
crl-24580	161	7	me	i	PRON
crl-24580	161	8	.	.	PUNCT
crl-24580	161	9	”	"	PUNCT
crl-24580	162	1	he	he	PRON
crl-24580	162	2	expressed	express	VERB
crl-24580	162	3	that	that	SCONJ
crl-24580	162	4	engaging	engage	VERB
crl-24580	162	5	in	in	ADP
crl-24580	162	6	a	a	DET
crl-24580	162	7	chat	chat	NOUN
crl-24580	162	8	for	for	ADP
crl-24580	162	9	something	something	PRON
crl-24580	162	10	complex	complex	ADJ
crl-24580	162	11	would	would	AUX
crl-24580	162	12	be	be	AUX
crl-24580	162	13	too	too	ADV
crl-24580	162	14	time	time	NOUN
crl-24580	162	15	-	-	PUNCT
crl-24580	162	16	consuming	consume	VERB
crl-24580	162	17	,	,	PUNCT
crl-24580	162	18	a	a	DET
crl-24580	162	19	sentiment	sentiment	NOUN
crl-24580	162	20	shared	share	VERB
crl-24580	162	21	by	by	ADP
crl-24580	162	22	other	other	ADJ
crl-24580	162	23	participants	participant	NOUN
crl-24580	162	24	in	in	ADP
crl-24580	162	25	the	the	DET
crl-24580	162	26	study	study	NOUN
crl-24580	162	27	.	.	PUNCT
crl-24580	163	1	participants	participant	NOUN
crl-24580	163	2	mentioned	mention	VERB
crl-24580	163	3	a	a	DET
crl-24580	163	4	variety	variety	NOUN
crl-24580	163	5	of	of	ADP
crl-24580	163	6	reasons	reason	NOUN
crl-24580	163	7	why	why	SCONJ
crl-24580	163	8	they	they	PRON
crl-24580	163	9	perceived	perceive	VERB
crl-24580	163	10	email	email	NOUN
crl-24580	163	11	,	,	PUNCT
crl-24580	163	12	rather	rather	ADV
crl-24580	163	13	than	than	ADP
crl-24580	163	14	chat	chat	VERB
crl-24580	163	15	or	or	CCONJ
crl-24580	163	16	texting	texte	VERB
crl-24580	163	17	,	,	PUNCT
crl-24580	163	18	to	to	PART
crl-24580	163	19	be	be	AUX
crl-24580	163	20	for	for	ADP
crl-24580	163	21	advanced	advanced	ADJ
crl-24580	163	22	questions	question	NOUN
crl-24580	163	23	.	.	PUNCT
crl-24580	164	1	as	as	SCONJ
crl-24580	164	2	priya	priya	PROPN
crl-24580	164	3	,	,	PUNCT
crl-24580	164	4	an	an	DET
crl-24580	164	5	international	international	ADJ
crl-24580	164	6	undergraduate	undergraduate	NOUN
crl-24580	164	7	student	student	NOUN
crl-24580	164	8	,	,	PUNCT
crl-24580	164	9	stated	state	VERB
crl-24580	164	10	:	:	PUNCT
crl-24580	164	11	“	"	PUNCT
crl-24580	164	12	email	email	NOUN
crl-24580	164	13	is	be	AUX
crl-24580	164	14	when	when	SCONJ
crl-24580	164	15	there	there	PRON
crl-24580	164	16	is	be	VERB
crl-24580	164	17	a	a	DET
crl-24580	164	18	lot	lot	NOUN
crl-24580	164	19	of	of	ADP
crl-24580	164	20	information	information	NOUN
crl-24580	164	21	and	and	CCONJ
crl-24580	164	22	i	i	PRON
crl-24580	164	23	want	want	VERB
crl-24580	164	24	to	to	PART
crl-24580	164	25	be	be	AUX
crl-24580	164	26	precise	precise	ADJ
crl-24580	164	27	about	about	ADP
crl-24580	164	28	what	what	PRON
crl-24580	164	29	i	i	PRON
crl-24580	164	30	am	be	AUX
crl-24580	164	31	talking	talk	VERB
crl-24580	164	32	.	.	PUNCT
crl-24580	165	1	if	if	SCONJ
crl-24580	165	2	it	it	PRON
crl-24580	165	3	is	be	AUX
crl-24580	165	4	of	of	ADP
crl-24580	165	5	high	high	ADJ
crl-24580	165	6	importance	importance	NOUN
crl-24580	165	7	i	i	PRON
crl-24580	165	8	use	use	VERB
crl-24580	165	9	email	email	NOUN
crl-24580	165	10	and	and	CCONJ
crl-24580	165	11	when	when	SCONJ
crl-24580	165	12	there	there	PRON
crl-24580	165	13	are	be	VERB
crl-24580	165	14	a	a	DET
crl-24580	165	15	lot	lot	NOUN
crl-24580	165	16	of	of	ADP
crl-24580	165	17	attachments	attachment	NOUN
crl-24580	165	18	involved	involve	VERB
crl-24580	165	19	.	.	PUNCT
crl-24580	165	20	”	"	PUNCT
crl-24580	166	1	as	as	SCONJ
crl-24580	166	2	another	another	DET
crl-24580	166	3	undergraduate	undergraduate	NOUN
crl-24580	166	4	student	student	NOUN
crl-24580	166	5	explained	explain	VERB
crl-24580	166	6	,	,	PUNCT
crl-24580	166	7	emails	email	NOUN
crl-24580	166	8	would	would	AUX
crl-24580	166	9	be	be	AUX
crl-24580	166	10	for	for	ADP
crl-24580	166	11	more	more	ADV
crl-24580	166	12	complex	complex	ADJ
crl-24580	166	13	questions	question	NOUN
crl-24580	166	14	because	because	SCONJ
crl-24580	166	15	the	the	DET
crl-24580	166	16	method	method	NOUN
crl-24580	166	17	would	would	AUX
crl-24580	166	18	give	give	VERB
crl-24580	166	19	her	she	PRON
crl-24580	166	20	more	more	ADJ
crl-24580	166	21	time	time	NOUN
crl-24580	166	22	to	to	PART
crl-24580	166	23	compose	compose	VERB
crl-24580	166	24	her	her	PRON
crl-24580	166	25	message	message	NOUN
crl-24580	166	26	,	,	PUNCT
crl-24580	166	27	it	it	PRON
crl-24580	166	28	would	would	AUX
crl-24580	166	29	permit	permit	VERB
crl-24580	166	30	her	she	PRON
crl-24580	166	31	and	and	CCONJ
crl-24580	166	32	the	the	DET
crl-24580	166	33	librarian	librarian	NOUN
crl-24580	166	34	to	to	PART
crl-24580	166	35	engage	engage	VERB
crl-24580	166	36	in	in	ADP
crl-24580	166	37	a	a	DET
crl-24580	166	38	dialogue	dialogue	NOUN
crl-24580	166	39	over	over	ADP
crl-24580	166	40	a	a	DET
crl-24580	166	41	longer	long	ADJ
crl-24580	166	42	period	period	NOUN
crl-24580	166	43	of	of	ADP
crl-24580	166	44	time	time	NOUN
crl-24580	166	45	,	,	PUNCT
crl-24580	166	46	and	and	CCONJ
crl-24580	166	47	she	she	PRON
crl-24580	166	48	would	would	AUX
crl-24580	166	49	receive	receive	VERB
crl-24580	166	50	a	a	DET
crl-24580	166	51	more	more	ADV
crl-24580	166	52	thoughtful	thoughtful	ADJ
crl-24580	166	53	and	and	CCONJ
crl-24580	166	54	complete	complete	ADJ
crl-24580	166	55	answer	answer	NOUN
crl-24580	166	56	from	from	ADP
crl-24580	166	57	the	the	DET
crl-24580	166	58	librarian	librarian	NOUN
crl-24580	166	59	than	than	SCONJ
crl-24580	166	60	she	she	PRON
crl-24580	166	61	would	would	AUX
crl-24580	166	62	by	by	ADP
crl-24580	166	63	chat	chat	PROPN
crl-24580	166	64	.	.	PUNCT
crl-24580	167	1	participants	participant	NOUN
crl-24580	167	2	did	do	AUX
crl-24580	167	3	not	not	PART
crl-24580	167	4	perceive	perceive	VERB
crl-24580	167	5	chat	chat	VERB
crl-24580	167	6	or	or	CCONJ
crl-24580	167	7	texting	texte	VERB
crl-24580	167	8	to	to	PART
crl-24580	167	9	be	be	AUX
crl-24580	167	10	for	for	ADP
crl-24580	167	11	seeking	seek	VERB
crl-24580	167	12	assistance	assistance	NOUN
crl-24580	167	13	with	with	ADP
crl-24580	167	14	advanced	advanced	ADJ
crl-24580	167	15	and/or	and/or	CCONJ
crl-24580	167	16	research	research	NOUN
crl-24580	167	17	-	-	PUNCT
crl-24580	167	18	related	relate	VERB
crl-24580	167	19	questions	question	NOUN
crl-24580	167	20	.	.	PUNCT
crl-24580	168	1	as	as	SCONJ
crl-24580	168	2	ashley	ashley	PROPN
crl-24580	168	3	,	,	PUNCT
crl-24580	168	4	an	an	DET
crl-24580	168	5	undergraduate	undergraduate	NOUN
crl-24580	168	6	student	student	NOUN
crl-24580	168	7	,	,	PUNCT
crl-24580	168	8	stated	state	VERB
crl-24580	168	9	categorically	categorically	ADV
crl-24580	168	10	,	,	PUNCT
crl-24580	168	11	“	"	PUNCT
crl-24580	168	12	it	it	PRON
crl-24580	168	13	would	would	AUX
crl-24580	168	14	be	be	AUX
crl-24580	168	15	a	a	DET
crl-24580	168	16	very	very	ADV
crl-24580	168	17	bad	bad	ADJ
crl-24580	168	18	idea	idea	NOUN
crl-24580	168	19	to	to	PART
crl-24580	168	20	talk	talk	VERB
crl-24580	168	21	about	about	ADP
crl-24580	168	22	research	research	NOUN
crl-24580	168	23	on	on	ADP
crl-24580	168	24	chat	chat	NOUN
crl-24580	168	25	or	or	CCONJ
crl-24580	168	26	texting	texte	VERB
crl-24580	168	27	.	.	PUNCT
crl-24580	168	28	”	"	PUNCT
crl-24580	169	1	rather	rather	ADV
crl-24580	169	2	than	than	ADP
crl-24580	169	3	being	be	AUX
crl-24580	169	4	for	for	ADP
crl-24580	169	5	reference	reference	NOUN
crl-24580	169	6	/	/	SYM
crl-24580	169	7	research	research	NOUN
crl-24580	169	8	questions	question	NOUN
crl-24580	169	9	,	,	PUNCT
crl-24580	169	10	participants	participant	NOUN
crl-24580	169	11	felt	feel	VERB
crl-24580	169	12	that	that	SCONJ
crl-24580	169	13	chat	chat	NOUN
crl-24580	169	14	would	would	AUX
crl-24580	169	15	be	be	AUX
crl-24580	169	16	more	more	ADV
crl-24580	169	17	useful	useful	ADJ
crl-24580	169	18	for	for	ADP
crl-24580	169	19	library	library	ADJ
crl-24580	169	20	systems	system	NOUN
crl-24580	169	21	questions	question	NOUN
crl-24580	169	22	,	,	PUNCT
crl-24580	169	23	such	such	ADJ
crl-24580	169	24	as	as	ADP
crl-24580	169	25	those	those	PRON
crl-24580	169	26	pertaining	pertain	VERB
crl-24580	169	27	to	to	ADP
crl-24580	169	28	library	library	NOUN
crl-24580	169	29	accounts	account	NOUN
crl-24580	169	30	and	and	CCONJ
crl-24580	169	31	fines	fine	NOUN
crl-24580	169	32	.	.	PUNCT
crl-24580	170	1	participants	participant	NOUN
crl-24580	170	2	also	also	ADV
crl-24580	170	3	felt	feel	VERB
crl-24580	170	4	that	that	SCONJ
crl-24580	170	5	chat	chat	NOUN
crl-24580	170	6	would	would	AUX
crl-24580	170	7	be	be	AUX
crl-24580	170	8	more	more	ADV
crl-24580	170	9	appropriate	appropriate	ADJ
crl-24580	170	10	than	than	ADP
crl-24580	170	11	other	other	ADJ
crl-24580	170	12	methods	method	NOUN
crl-24580	170	13	for	for	ADP
crl-24580	170	14	asking	ask	VERB
crl-24580	170	15	questions	question	NOUN
crl-24580	170	16	about	about	ADP
crl-24580	170	17	specific	specific	ADJ
crl-24580	170	18	books	book	NOUN
crl-24580	170	19	.	.	PUNCT
crl-24580	171	1	dissonance	dissonance	NOUN
crl-24580	171	2	between	between	ADP
crl-24580	171	3	perceptions	perception	NOUN
crl-24580	171	4	and	and	CCONJ
crl-24580	171	5	use	use	NOUN
crl-24580	171	6	of	of	ADP
crl-24580	171	7	virtual	virtual	ADJ
crl-24580	171	8	reference	reference	NOUN
crl-24580	171	9	methods	method	NOUN
crl-24580	171	10	513	513	NUM
crl-24580	171	11	several	several	ADJ
crl-24580	171	12	participants	participant	NOUN
crl-24580	171	13	expressed	express	VERB
crl-24580	171	14	an	an	DET
crl-24580	171	15	aversion	aversion	NOUN
crl-24580	171	16	to	to	ADP
crl-24580	171	17	texting	texte	VERB
crl-24580	171	18	within	within	ADP
crl-24580	171	19	a	a	DET
crl-24580	171	20	library	library	ADJ
crl-24580	171	21	context	context	NOUN
crl-24580	171	22	.	.	PUNCT
crl-24580	172	1	they	they	PRON
crl-24580	172	2	were	be	AUX
crl-24580	172	3	clear	clear	ADJ
crl-24580	172	4	that	that	SCONJ
crl-24580	172	5	,	,	PUNCT
crl-24580	172	6	if	if	SCONJ
crl-24580	172	7	they	they	PRON
crl-24580	172	8	were	be	AUX
crl-24580	172	9	to	to	PART
crl-24580	172	10	use	use	VERB
crl-24580	172	11	texting	texte	VERB
crl-24580	172	12	at	at	ADV
crl-24580	172	13	all	all	ADV
crl-24580	172	14	,	,	PUNCT
crl-24580	172	15	it	it	PRON
crl-24580	172	16	would	would	AUX
crl-24580	172	17	be	be	AUX
crl-24580	172	18	for	for	ADP
crl-24580	172	19	basic	basic	ADJ
crl-24580	172	20	questions	question	NOUN
crl-24580	172	21	.	.	PUNCT
crl-24580	173	1	according	accord	VERB
crl-24580	173	2	to	to	ADP
crl-24580	173	3	michael	michael	PROPN
crl-24580	173	4	,	,	PUNCT
crl-24580	173	5	a	a	DET
crl-24580	173	6	faculty	faculty	NOUN
crl-24580	173	7	member	member	NOUN
crl-24580	173	8	:	:	PUNCT
crl-24580	173	9	“	"	PUNCT
crl-24580	173	10	i	i	PRON
crl-24580	173	11	could	could	AUX
crl-24580	173	12	imagine	imagine	VERB
crl-24580	173	13	,	,	PUNCT
crl-24580	173	14	say	say	INTJ
crl-24580	173	15	,	,	PUNCT
crl-24580	173	16	i	i	PRON
crl-24580	173	17	want	want	VERB
crl-24580	173	18	to	to	PART
crl-24580	173	19	ask	ask	VERB
crl-24580	173	20	,	,	PUNCT
crl-24580	173	21	‘	'	PUNCT
crl-24580	173	22	is	be	AUX
crl-24580	173	23	the	the	DET
crl-24580	173	24	library	library	NOUN
crl-24580	173	25	open	open	ADJ
crl-24580	173	26	right	right	ADV
crl-24580	173	27	now	now	ADV
crl-24580	173	28	?	?	PUNCT
crl-24580	173	29	’	'	PUNCT
crl-24580	174	1	quick	quick	ADJ
crl-24580	174	2	text	text	NOUN
crl-24580	174	3	.	.	PUNCT
crl-24580	174	4	”	"	PUNCT
crl-24580	175	1	they	they	PRON
crl-24580	175	2	perceived	perceive	VERB
crl-24580	175	3	texting	texte	VERB
crl-24580	175	4	to	to	PART
crl-24580	175	5	be	be	AUX
crl-24580	175	6	primarily	primarily	ADV
crl-24580	175	7	for	for	ADP
crl-24580	175	8	hours	hour	NOUN
crl-24580	175	9	and	and	CCONJ
crl-24580	175	10	directional	directional	ADJ
crl-24580	175	11	information	information	NOUN
crl-24580	175	12	.	.	PUNCT
crl-24580	176	1	email	email	NOUN
crl-24580	176	2	to	to	ADP
crl-24580	176	3	the	the	DET
crl-24580	176	4	liaison	liaison	NOUN
crl-24580	176	5	librarian	librarian	NOUN
crl-24580	176	6	for	for	ADP
crl-24580	176	7	research	research	NOUN
crl-24580	176	8	-	-	PUNCT
crl-24580	176	9	related	relate	VERB
crl-24580	176	10	questions	question	NOUN
crl-24580	176	11	during	during	ADP
crl-24580	176	12	the	the	DET
crl-24580	176	13	interviews	interview	NOUN
crl-24580	176	14	,	,	PUNCT
crl-24580	176	15	we	we	PRON
crl-24580	176	16	discovered	discover	VERB
crl-24580	176	17	an	an	DET
crl-24580	176	18	important	important	ADJ
crl-24580	176	19	nuance	nuance	NOUN
crl-24580	176	20	pertaining	pertain	VERB
crl-24580	176	21	to	to	ADP
crl-24580	176	22	email	email	NOUN
crl-24580	176	23	.	.	PUNCT
crl-24580	177	1	participants	participant	NOUN
crl-24580	177	2	frequently	frequently	ADV
crl-24580	177	3	expressed	express	VERB
crl-24580	177	4	that	that	SCONJ
crl-24580	177	5	the	the	DET
crl-24580	177	6	library	library	NOUN
crl-24580	177	7	’s	’s	PART
crl-24580	177	8	general	general	ADJ
crl-24580	177	9	email	email	NOUN
crl-24580	177	10	would	would	AUX
crl-24580	177	11	be	be	AUX
crl-24580	177	12	for	for	ADP
crl-24580	177	13	more	more	ADV
crl-24580	177	14	general	general	ADJ
crl-24580	177	15	questions	question	NOUN
crl-24580	177	16	and	and	CCONJ
crl-24580	177	17	email	email	NOUN
crl-24580	177	18	to	to	ADP
crl-24580	177	19	their	their	PRON
crl-24580	177	20	liaison	liaison	NOUN
crl-24580	177	21	librarian	librarian	NOUN
crl-24580	177	22	for	for	ADP
crl-24580	177	23	more	more	ADJ
crl-24580	177	24	research	research	NOUN
crl-24580	177	25	-	-	PUNCT
crl-24580	177	26	related	relate	VERB
crl-24580	177	27	ones	one	NOUN
crl-24580	177	28	.	.	PUNCT
crl-24580	178	1	for	for	ADP
crl-24580	178	2	example	example	NOUN
crl-24580	178	3	,	,	PUNCT
crl-24580	178	4	as	as	SCONJ
crl-24580	178	5	amy	amy	PROPN
crl-24580	178	6	said	say	VERB
crl-24580	178	7	of	of	ADP
crl-24580	178	8	the	the	DET
crl-24580	178	9	liaison	liaison	NOUN
crl-24580	178	10	librarian	librarian	NOUN
crl-24580	178	11	:	:	PUNCT
crl-24580	178	12	“	"	PUNCT
crl-24580	178	13	they	they	PRON
crl-24580	178	14	’re	’re	VERB
crl-24580	178	15	an	an	DET
crl-24580	178	16	expert	expert	NOUN
crl-24580	178	17	in	in	ADP
crl-24580	178	18	the	the	DET
crl-24580	178	19	resources	resource	NOUN
crl-24580	178	20	in	in	ADP
crl-24580	178	21	that	that	DET
crl-24580	178	22	field	field	NOUN
crl-24580	178	23	.	.	PUNCT
crl-24580	179	1	i	i	PRON
crl-24580	179	2	mean	mean	VERB
crl-24580	179	3	to	to	PART
crl-24580	179	4	book	book	VERB
crl-24580	179	5	a	a	DET
crl-24580	179	6	table	table	NOUN
crl-24580	179	7	,	,	PUNCT
crl-24580	179	8	sure	sure	ADJ
crl-24580	179	9	,	,	PUNCT
crl-24580	179	10	i	i	PRON
crl-24580	179	11	’d	’d	NOUN
crl-24580	179	12	email	email	VERB
crl-24580	179	13	the	the	DET
crl-24580	179	14	general	general	ADJ
crl-24580	179	15	one	one	NUM
crl-24580	179	16	.	.	PUNCT
crl-24580	180	1	but	but	CCONJ
crl-24580	180	2	if	if	SCONJ
crl-24580	180	3	i	i	PRON
crl-24580	180	4	’m	’m	VERB
crl-24580	180	5	really	really	ADV
crl-24580	180	6	interested	interested	ADJ
crl-24580	180	7	in	in	ADP
crl-24580	180	8	this	this	DET
crl-24580	180	9	specific	specific	ADJ
crl-24580	180	10	aspect	aspect	NOUN
crl-24580	180	11	of	of	ADP
crl-24580	180	12	cognitive	cognitive	ADJ
crl-24580	180	13	science	science	NOUN
crl-24580	180	14	and	and	CCONJ
crl-24580	180	15	looking	look	VERB
crl-24580	180	16	for	for	ADP
crl-24580	180	17	some	some	DET
crl-24580	180	18	more	more	ADJ
crl-24580	180	19	primary	primary	ADJ
crl-24580	180	20	sources	source	NOUN
crl-24580	180	21	on	on	ADP
crl-24580	180	22	it	it	PRON
crl-24580	180	23	or	or	CCONJ
crl-24580	180	24	something	something	PRON
crl-24580	180	25	,	,	PUNCT
crl-24580	180	26	then	then	ADV
crl-24580	180	27	i	i	PRON
crl-24580	180	28	would	would	AUX
crl-24580	180	29	definitely	definitely	ADV
crl-24580	180	30	email	email	VERB
crl-24580	180	31	the	the	DET
crl-24580	180	32	liaison	liaison	NOUN
crl-24580	180	33	one	one	NOUN
crl-24580	180	34	instead	instead	ADV
crl-24580	180	35	.	.	PUNCT
crl-24580	180	36	”	"	PUNCT
crl-24580	181	1	many	many	ADJ
crl-24580	181	2	participants	participant	NOUN
crl-24580	181	3	,	,	PUNCT
crl-24580	181	4	and	and	CCONJ
crl-24580	181	5	especially	especially	ADV
crl-24580	181	6	faculty	faculty	NOUN
crl-24580	181	7	,	,	PUNCT
crl-24580	181	8	explained	explain	VERB
crl-24580	181	9	that	that	SCONJ
crl-24580	181	10	they	they	PRON
crl-24580	181	11	would	would	AUX
crl-24580	181	12	reserve	reserve	VERB
crl-24580	181	13	their	their	PRON
crl-24580	181	14	reference	reference	NOUN
crl-24580	181	15	and	and	CCONJ
crl-24580	181	16	research	research	NOUN
crl-24580	181	17	-	-	PUNCT
crl-24580	181	18	related	relate	VERB
crl-24580	181	19	questions	question	NOUN
crl-24580	181	20	for	for	ADP
crl-24580	181	21	asking	ask	VERB
crl-24580	181	22	their	their	PRON
crl-24580	181	23	liaison	liaison	NOUN
crl-24580	181	24	librarian	librarian	NOUN
crl-24580	181	25	by	by	ADP
crl-24580	181	26	email	email	NOUN
crl-24580	181	27	because	because	SCONJ
crl-24580	181	28	they	they	PRON
crl-24580	181	29	valued	value	VERB
crl-24580	181	30	their	their	PRON
crl-24580	181	31	expertise	expertise	NOUN
crl-24580	181	32	.	.	PUNCT
crl-24580	182	1	prevalence	prevalence	NOUN
crl-24580	182	2	of	of	ADP
crl-24580	182	3	the	the	DET
crl-24580	182	4	reference	reference	NOUN
crl-24580	182	5	interview	interview	NOUN
crl-24580	182	6	and	and	CCONJ
crl-24580	182	7	instruction	instruction	NOUN
crl-24580	182	8	in	in	ADP
crl-24580	182	9	chat	chat	NOUN
crl-24580	182	10	despite	despite	SCONJ
crl-24580	182	11	participants	participant	NOUN
crl-24580	182	12	considering	consider	VERB
crl-24580	182	13	chat	chat	X
crl-24580	182	14	to	to	PART
crl-24580	182	15	be	be	AUX
crl-24580	182	16	for	for	ADP
crl-24580	182	17	basic	basic	ADJ
crl-24580	182	18	questions	question	NOUN
crl-24580	182	19	,	,	PUNCT
crl-24580	182	20	they	they	PRON
crl-24580	182	21	nevertheless	nevertheless	ADV
crl-24580	182	22	deemed	deem	VERB
crl-24580	182	23	this	this	DET
crl-24580	182	24	method	method	NOUN
crl-24580	182	25	as	as	ADP
crl-24580	182	26	being	be	AUX
crl-24580	182	27	very	very	ADV
crl-24580	182	28	conducive	conducive	ADJ
crl-24580	182	29	to	to	PART
crl-24580	182	30	reference	reference	VERB
crl-24580	182	31	interviews	interview	NOUN
crl-24580	182	32	and	and	CCONJ
crl-24580	182	33	instruction	instruction	NOUN
crl-24580	182	34	.	.	PUNCT
crl-24580	183	1	during	during	ADP
crl-24580	183	2	the	the	DET
crl-24580	183	3	interviews	interview	NOUN
crl-24580	183	4	,	,	PUNCT
crl-24580	183	5	no	no	DET
crl-24580	183	6	participants	participant	NOUN
crl-24580	183	7	explicitly	explicitly	ADV
crl-24580	183	8	mentioned	mention	VERB
crl-24580	183	9	the	the	DET
crl-24580	183	10	reference	reference	NOUN
crl-24580	183	11	interview	interview	NOUN
crl-24580	183	12	,	,	PUNCT
crl-24580	183	13	since	since	SCONJ
crl-24580	183	14	that	that	DET
crl-24580	183	15	terminology	terminology	NOUN
crl-24580	183	16	would	would	AUX
crl-24580	183	17	likely	likely	ADV
crl-24580	183	18	be	be	AUX
crl-24580	183	19	unfamiliar	unfamiliar	ADJ
crl-24580	183	20	to	to	ADP
crl-24580	183	21	most	most	ADJ
crl-24580	183	22	people	people	NOUN
crl-24580	183	23	outside	outside	ADP
crl-24580	183	24	of	of	ADP
crl-24580	183	25	library	library	NOUN
crl-24580	183	26	and	and	CCONJ
crl-24580	183	27	information	information	NOUN
crl-24580	183	28	studies	study	NOUN
crl-24580	183	29	.	.	PUNCT
crl-24580	184	1	nevertheless	nevertheless	ADV
crl-24580	184	2	,	,	PUNCT
crl-24580	184	3	their	their	PRON
crl-24580	184	4	repeated	repeat	VERB
crl-24580	184	5	mentions	mention	NOUN
crl-24580	184	6	of	of	ADP
crl-24580	184	7	the	the	DET
crl-24580	184	8	back	back	NOUN
crl-24580	184	9	-	-	PUNCT
crl-24580	184	10	and	and	CCONJ
crl-24580	184	11	-	-	PUNCT
crl-24580	184	12	forth	forth	NOUN
crl-24580	184	13	,	,	PUNCT
crl-24580	184	14	or	or	CCONJ
crl-24580	184	15	conversational	conversational	ADJ
crl-24580	184	16	,	,	PUNCT
crl-24580	184	17	nature	nature	NOUN
crl-24580	184	18	of	of	ADP
crl-24580	184	19	chat	chat	PROPN
crl-24580	184	20	were	be	AUX
crl-24580	184	21	very	very	ADV
crl-24580	184	22	similar	similar	ADJ
crl-24580	184	23	to	to	ADP
crl-24580	184	24	what	what	PRON
crl-24580	184	25	takes	take	VERB
crl-24580	184	26	place	place	NOUN
crl-24580	184	27	in	in	ADP
crl-24580	184	28	a	a	DET
crl-24580	184	29	reference	reference	NOUN
crl-24580	184	30	interview	interview	NOUN
crl-24580	184	31	.	.	PUNCT
crl-24580	185	1	those	those	PRON
crl-24580	185	2	whose	whose	DET
crl-24580	185	3	first	first	ADJ
crl-24580	185	4	language	language	NOUN
crl-24580	185	5	was	be	AUX
crl-24580	185	6	not	not	PART
crl-24580	185	7	english	english	PROPN
crl-24580	185	8	often	often	ADV
crl-24580	185	9	remarked	remark	VERB
crl-24580	185	10	that	that	SCONJ
crl-24580	185	11	they	they	PRON
crl-24580	185	12	preferred	prefer	VERB
crl-24580	185	13	to	to	PART
crl-24580	185	14	use	use	VERB
crl-24580	185	15	methods	method	NOUN
crl-24580	185	16	,	,	PUNCT
crl-24580	185	17	such	such	ADJ
crl-24580	185	18	as	as	ADP
crl-24580	185	19	chat	chat	NOUN
crl-24580	185	20	,	,	PUNCT
crl-24580	185	21	where	where	SCONJ
crl-24580	185	22	they	they	PRON
crl-24580	185	23	could	could	AUX
crl-24580	185	24	easily	easily	ADV
crl-24580	185	25	and	and	CCONJ
crl-24580	185	26	quickly	quickly	ADV
crl-24580	185	27	clear	clear	VERB
crl-24580	185	28	up	up	ADP
crl-24580	185	29	any	any	DET
crl-24580	185	30	misunderstandings	misunderstanding	NOUN
crl-24580	185	31	related	relate	VERB
crl-24580	185	32	to	to	ADP
crl-24580	185	33	explaining	explain	VERB
crl-24580	185	34	their	their	PRON
crl-24580	185	35	own	own	ADJ
crl-24580	185	36	information	information	NOUN
crl-24580	185	37	need	need	NOUN
crl-24580	185	38	.	.	PUNCT
crl-24580	186	1	as	as	SCONJ
crl-24580	186	2	reported	report	VERB
crl-24580	186	3	in	in	ADP
crl-24580	186	4	the	the	DET
crl-24580	186	5	previous	previous	ADJ
crl-24580	186	6	study	study	NOUN
crl-24580	186	7	on	on	ADP
crl-24580	186	8	user	user	NOUN
crl-24580	186	9	preferences	preference	NOUN
crl-24580	186	10	,	,	PUNCT
crl-24580	186	11	the	the	DET
crl-24580	186	12	conversational	conversational	ADJ
crl-24580	186	13	nature	nature	NOUN
crl-24580	186	14	of	of	ADP
crl-24580	186	15	chat	chat	PROPN
crl-24580	186	16	was	be	AUX
crl-24580	186	17	a	a	DET
crl-24580	186	18	main	main	ADJ
crl-24580	186	19	factor	factor	NOUN
crl-24580	186	20	for	for	ADP
crl-24580	186	21	study	study	NOUN
crl-24580	186	22	participants	participant	NOUN
crl-24580	186	23	in	in	ADP
crl-24580	186	24	their	their	PRON
crl-24580	186	25	choice	choice	NOUN
crl-24580	186	26	of	of	ADP
crl-24580	186	27	virtual	virtual	ADJ
crl-24580	186	28	reference	reference	NOUN
crl-24580	186	29	methods	method	NOUN
crl-24580	186	30	,	,	PUNCT
crl-24580	186	31	often	often	ADV
crl-24580	186	32	leading	lead	VERB
crl-24580	186	33	them	they	PRON
crl-24580	186	34	to	to	PART
crl-24580	186	35	prefer	prefer	VERB
crl-24580	186	36	this	this	DET
crl-24580	186	37	method	method	NOUN
crl-24580	186	38	over	over	ADP
crl-24580	186	39	others.63	others.63	ADJ
crl-24580	186	40	similar	similar	ADJ
crl-24580	186	41	to	to	ADP
crl-24580	186	42	the	the	DET
crl-24580	186	43	reference	reference	NOUN
crl-24580	186	44	interview	interview	NOUN
crl-24580	186	45	,	,	PUNCT
crl-24580	186	46	participants	participant	NOUN
crl-24580	186	47	felt	feel	VERB
crl-24580	186	48	that	that	SCONJ
crl-24580	186	49	,	,	PUNCT
crl-24580	186	50	among	among	ADP
crl-24580	186	51	the	the	DET
crl-24580	186	52	different	different	ADJ
crl-24580	186	53	virtual	virtual	ADJ
crl-24580	186	54	reference	reference	NOUN
crl-24580	186	55	methods	method	NOUN
crl-24580	186	56	,	,	PUNCT
crl-24580	186	57	chat	chat	VERB
crl-24580	186	58	’s	’s	PART
crl-24580	186	59	conversational	conversational	ADJ
crl-24580	186	60	aspect	aspect	NOUN
crl-24580	186	61	rendered	render	VERB
crl-24580	186	62	it	it	PRON
crl-24580	186	63	particularly	particularly	ADV
crl-24580	186	64	conducive	conducive	ADJ
crl-24580	186	65	to	to	ADP
crl-24580	186	66	instruction	instruction	NOUN
crl-24580	186	67	.	.	PUNCT
crl-24580	187	1	as	as	SCONJ
crl-24580	187	2	daniel	daniel	PROPN
crl-24580	187	3	,	,	PUNCT
crl-24580	187	4	an	an	DET
crl-24580	187	5	alumnus	alumnus	NOUN
crl-24580	187	6	,	,	PUNCT
crl-24580	187	7	stated	state	VERB
crl-24580	187	8	:	:	PUNCT
crl-24580	187	9	“	"	PUNCT
crl-24580	187	10	chat	chat	NOUN
crl-24580	187	11	is	be	AUX
crl-24580	187	12	more	more	ADJ
crl-24580	187	13	of	of	ADP
crl-24580	187	14	a	a	DET
crl-24580	187	15	conversation	conversation	NOUN
crl-24580	187	16	…	…	PUNCT
crl-24580	187	17	if	if	SCONJ
crl-24580	187	18	the	the	DET
crl-24580	187	19	librarian	librarian	NOUN
crl-24580	187	20	is	be	AUX
crl-24580	187	21	telling	tell	VERB
crl-24580	187	22	me	i	PRON
crl-24580	187	23	okay	okay	INTJ
crl-24580	187	24	do	do	VERB
crl-24580	187	25	this	this	PRON
crl-24580	187	26	or	or	CCONJ
crl-24580	187	27	do	do	VERB
crl-24580	187	28	this	this	PRON
crl-24580	187	29	,	,	PUNCT
crl-24580	187	30	you	you	PRON
crl-24580	187	31	know	know	VERB
crl-24580	187	32	i	i	PRON
crl-24580	187	33	can	can	AUX
crl-24580	187	34	follow	follow	VERB
crl-24580	187	35	the	the	DET
crl-24580	187	36	instructions	instruction	NOUN
crl-24580	187	37	and	and	CCONJ
crl-24580	187	38	see	see	VERB
crl-24580	187	39	it	it	PRON
crl-24580	187	40	right	right	ADV
crl-24580	187	41	away	away	ADV
crl-24580	187	42	…	…	PUNCT
crl-24580	187	43	when	when	SCONJ
crl-24580	187	44	you	you	PRON
crl-24580	187	45	talk	talk	VERB
crl-24580	187	46	with	with	ADP
crl-24580	187	47	the	the	DET
crl-24580	187	48	librarian	librarian	NOUN
crl-24580	187	49	,	,	PUNCT
crl-24580	187	50	that	that	PRON
crl-24580	187	51	’s	’	VERB
crl-24580	187	52	when	when	SCONJ
crl-24580	187	53	you	you	PRON
crl-24580	187	54	realize	realize	VERB
crl-24580	187	55	oh	oh	INTJ
crl-24580	187	56	i	i	PRON
crl-24580	187	57	was	be	AUX
crl-24580	187	58	doing	do	VERB
crl-24580	187	59	this	this	DET
crl-24580	187	60	wrong	wrong	NOUN
crl-24580	187	61	or	or	CCONJ
crl-24580	187	62	i	i	PRON
crl-24580	187	63	was	be	AUX
crl-24580	187	64	in	in	ADP
crl-24580	187	65	the	the	DET
crl-24580	187	66	wrong	wrong	ADJ
crl-24580	187	67	place	place	NOUN
crl-24580	188	1	and	and	CCONJ
crl-24580	188	2	i	i	PRON
crl-24580	188	3	was	be	AUX
crl-24580	188	4	looking	look	VERB
crl-24580	188	5	somewhere	somewhere	ADV
crl-24580	188	6	else	else	ADV
crl-24580	188	7	.	.	PUNCT
crl-24580	189	1	and	and	CCONJ
crl-24580	189	2	then	then	ADV
crl-24580	189	3	you	you	PRON
crl-24580	189	4	learn	learn	VERB
crl-24580	189	5	.	.	PUNCT
crl-24580	190	1	it	it	PRON
crl-24580	190	2	makes	make	VERB
crl-24580	190	3	it	it	PRON
crl-24580	190	4	easier	easy	ADJ
crl-24580	190	5	for	for	ADP
crl-24580	190	6	the	the	DET
crl-24580	190	7	next	next	ADJ
crl-24580	190	8	time	time	NOUN
crl-24580	190	9	.	.	PUNCT
crl-24580	190	10	”	"	PUNCT
crl-24580	191	1	participants	participant	NOUN
crl-24580	191	2	felt	feel	VERB
crl-24580	191	3	that	that	SCONJ
crl-24580	191	4	the	the	DET
crl-24580	191	5	back	back	VERB
crl-24580	191	6	-	-	PUNCT
crl-24580	191	7	and	and	CCONJ
crl-24580	191	8	-	-	PUNCT
crl-24580	191	9	forth	forth	NOUN
crl-24580	191	10	nature	nature	NOUN
crl-24580	191	11	of	of	ADP
crl-24580	191	12	the	the	DET
crl-24580	191	13	interaction	interaction	NOUN
crl-24580	191	14	facilitated	facilitate	VERB
crl-24580	191	15	their	their	PRON
crl-24580	191	16	own	own	ADJ
crl-24580	191	17	understanding	understanding	NOUN
crl-24580	191	18	.	.	PUNCT
crl-24580	192	1	some	some	DET
crl-24580	192	2	participants	participant	NOUN
crl-24580	192	3	mentioned	mention	VERB
crl-24580	192	4	features	feature	NOUN
crl-24580	192	5	of	of	ADP
crl-24580	192	6	the	the	DET
crl-24580	192	7	chat	chat	NOUN
crl-24580	192	8	interface	interface	NOUN
crl-24580	192	9	that	that	PRON
crl-24580	192	10	particularly	particularly	ADV
crl-24580	192	11	helped	help	VERB
crl-24580	192	12	them	they	PRON
crl-24580	192	13	learn	learn	VERB
crl-24580	192	14	,	,	PUNCT
crl-24580	192	15	such	such	ADJ
crl-24580	192	16	as	as	ADP
crl-24580	192	17	the	the	DET
crl-24580	192	18	links	link	NOUN
crl-24580	192	19	a	a	DET
crl-24580	192	20	librarian	librarian	NOUN
crl-24580	192	21	would	would	AUX
crl-24580	192	22	send	send	VERB
crl-24580	192	23	that	that	SCONJ
crl-24580	192	24	they	they	PRON
crl-24580	192	25	could	could	AUX
crl-24580	192	26	follow	follow	VERB
crl-24580	192	27	during	during	ADP
crl-24580	192	28	the	the	DET
crl-24580	192	29	interaction	interaction	NOUN
crl-24580	192	30	.	.	PUNCT
crl-24580	193	1	despite	despite	SCONJ
crl-24580	193	2	participants	participant	NOUN
crl-24580	193	3	finding	find	VERB
crl-24580	193	4	that	that	PRON
crl-24580	193	5	chat	chat	PROPN
crl-24580	193	6	facilitated	facilitate	VERB
crl-24580	193	7	the	the	DET
crl-24580	193	8	reference	reference	NOUN
crl-24580	193	9	interview	interview	NOUN
crl-24580	193	10	and	and	CCONJ
crl-24580	193	11	instruction	instruction	NOUN
crl-24580	193	12	,	,	PUNCT
crl-24580	193	13	they	they	PRON
crl-24580	193	14	did	do	AUX
crl-24580	193	15	not	not	PART
crl-24580	193	16	perceive	perceive	VERB
crl-24580	193	17	that	that	SCONJ
crl-24580	193	18	these	these	DET
crl-24580	193	19	features	feature	NOUN
crl-24580	193	20	might	might	AUX
crl-24580	193	21	enhance	enhance	VERB
crl-24580	193	22	chat	chat	PROPN
crl-24580	193	23	’s	’s	PART
crl-24580	193	24	ability	ability	NOUN
crl-24580	193	25	to	to	PART
crl-24580	193	26	support	support	VERB
crl-24580	193	27	complex	complex	ADJ
crl-24580	193	28	questions	question	NOUN
crl-24580	193	29	.	.	PUNCT
crl-24580	194	1	question	question	NOUN
crl-24580	194	2	complexity	complexity	NOUN
crl-24580	194	3	highest	high	ADJ
crl-24580	194	4	in	in	ADP
crl-24580	194	5	chat	chat	PROPN
crl-24580	194	6	findings	finding	NOUN
crl-24580	194	7	from	from	ADP
crl-24580	194	8	the	the	DET
crl-24580	194	9	current	current	ADJ
crl-24580	194	10	study	study	NOUN
crl-24580	194	11	show	show	VERB
crl-24580	194	12	a	a	DET
crl-24580	194	13	marked	mark	VERB
crl-24580	194	14	disconnect	disconnect	NOUN
crl-24580	194	15	between	between	ADP
crl-24580	194	16	perceptions	perception	NOUN
crl-24580	194	17	,	,	PUNCT
crl-24580	194	18	as	as	SCONJ
crl-24580	194	19	revealed	reveal	VERB
crl-24580	194	20	in	in	ADP
crl-24580	194	21	the	the	DET
crl-24580	194	22	interviews	interview	NOUN
crl-24580	194	23	,	,	PUNCT
crl-24580	194	24	and	and	CCONJ
crl-24580	194	25	actual	actual	ADJ
crl-24580	194	26	use	use	NOUN
crl-24580	194	27	of	of	ADP
crl-24580	194	28	virtual	virtual	ADJ
crl-24580	194	29	reference	reference	NOUN
crl-24580	194	30	methods	method	NOUN
crl-24580	194	31	,	,	PUNCT
crl-24580	194	32	as	as	SCONJ
crl-24580	194	33	determined	determine	VERB
crl-24580	194	34	through	through	ADP
crl-24580	194	35	content	content	NOUN
crl-24580	194	36	analysis	analysis	NOUN
crl-24580	194	37	of	of	ADP
crl-24580	194	38	virtual	virtual	ADJ
crl-24580	194	39	reference	reference	NOUN
crl-24580	194	40	transcripts	transcript	NOUN
crl-24580	194	41	.	.	PUNCT
crl-24580	195	1	in	in	ADP
crl-24580	195	2	response	response	NOUN
crl-24580	195	3	to	to	ADP
crl-24580	195	4	research	research	NOUN
crl-24580	195	5	question	question	NOUN
crl-24580	195	6	2	2	NUM
crl-24580	195	7	:	:	PUNCT
crl-24580	195	8	is	be	AUX
crl-24580	195	9	there	there	PRON
crl-24580	195	10	a	a	DET
crl-24580	195	11	statisti514	statisti514	PROPN
crl-24580	195	12	college	college	PROPN
crl-24580	195	13	&	&	CCONJ
crl-24580	195	14	research	research	PROPN
crl-24580	195	15	libraries	library	NOUN
crl-24580	195	16	may	may	AUX
crl-24580	195	17	2022	2022	NUM
crl-24580	195	18	cally	cally	ADV
crl-24580	195	19	significant	significant	ADJ
crl-24580	195	20	relationship	relationship	NOUN
crl-24580	195	21	between	between	ADP
crl-24580	195	22	virtual	virtual	ADJ
crl-24580	195	23	reference	reference	NOUN
crl-24580	195	24	delivery	delivery	NOUN
crl-24580	195	25	method	method	NOUN
crl-24580	195	26	and	and	CCONJ
crl-24580	195	27	the	the	DET
crl-24580	195	28	level	level	NOUN
crl-24580	195	29	of	of	ADP
crl-24580	195	30	complexity	complexity	NOUN
crl-24580	195	31	of	of	ADP
crl-24580	195	32	questions	question	NOUN
crl-24580	195	33	asked	ask	VERB
crl-24580	195	34	,	,	PUNCT
crl-24580	195	35	as	as	SCONJ
crl-24580	195	36	measured	measure	VERB
crl-24580	195	37	using	use	VERB
crl-24580	195	38	the	the	DET
crl-24580	195	39	read	read	NOUN
crl-24580	195	40	scale	scale	NOUN
crl-24580	195	41	?	?	PUNCT
crl-24580	196	1	and	and	CCONJ
crl-24580	196	2	in	in	ADP
crl-24580	196	3	contrast	contrast	NOUN
crl-24580	196	4	with	with	ADP
crl-24580	196	5	participants	participant	NOUN
crl-24580	196	6	’	'	PUNCT
crl-24580	196	7	views	view	NOUN
crl-24580	196	8	that	that	PRON
crl-24580	196	9	chat	chat	VERB
crl-24580	196	10	was	be	AUX
crl-24580	196	11	unfit	unfit	ADJ
crl-24580	196	12	for	for	ADP
crl-24580	196	13	advanced	advanced	ADJ
crl-24580	196	14	and	and	CCONJ
crl-24580	196	15	research	research	NOUN
crl-24580	196	16	-	-	PUNCT
crl-24580	196	17	related	relate	VERB
crl-24580	196	18	questions	question	NOUN
crl-24580	196	19	,	,	PUNCT
crl-24580	196	20	findings	finding	NOUN
crl-24580	196	21	reveal	reveal	VERB
crl-24580	196	22	a	a	DET
crl-24580	196	23	statistically	statistically	ADV
crl-24580	196	24	significant	significant	ADJ
crl-24580	196	25	relationship	relationship	NOUN
crl-24580	196	26	between	between	ADP
crl-24580	196	27	delivery	delivery	NOUN
crl-24580	196	28	method	method	NOUN
crl-24580	196	29	and	and	CCONJ
crl-24580	196	30	read	read	VERB
crl-24580	196	31	scale	scale	NOUN
crl-24580	196	32	rating	rating	NOUN
crl-24580	196	33	,	,	PUNCT
crl-24580	196	34	with	with	ADP
crl-24580	196	35	the	the	DET
crl-24580	196	36	association	association	NOUN
crl-24580	196	37	between	between	ADP
crl-24580	196	38	the	the	DET
crl-24580	196	39	two	two	NUM
crl-24580	196	40	variables	variable	NOUN
crl-24580	196	41	being	be	AUX
crl-24580	196	42	of	of	ADP
crl-24580	196	43	moderate	moderate	ADJ
crl-24580	196	44	strength	strength	NOUN
crl-24580	196	45	(	(	PUNCT
crl-24580	196	46	χ2	χ2	NOUN
crl-24580	196	47	=	=	SYM
crl-24580	196	48	252.30	252.30	NUM
crl-24580	196	49	,	,	PUNCT
crl-24580	196	50	p	p	X
crl-24580	196	51	<	<	X
crl-24580	196	52	.001	.001	NUM
crl-24580	196	53	,	,	PUNCT
crl-24580	196	54	v	v	NOUN
crl-24580	196	55	=	=	SYM
crl-24580	196	56	.41	.41	NUM
crl-24580	196	57	)	)	PUNCT
crl-24580	196	58	.	.	PUNCT
crl-24580	197	1	in	in	ADP
crl-24580	197	2	fact	fact	NOUN
crl-24580	197	3	,	,	PUNCT
crl-24580	197	4	question	question	NOUN
crl-24580	197	5	complexity	complexity	NOUN
crl-24580	197	6	was	be	AUX
crl-24580	197	7	highest	high	ADJ
crl-24580	197	8	in	in	ADP
crl-24580	197	9	chat	chat	PROPN
crl-24580	197	10	transcripts	transcript	NOUN
crl-24580	197	11	.	.	PUNCT
crl-24580	198	1	see	see	VERB
crl-24580	198	2	table	table	NOUN
crl-24580	198	3	1	1	NUM
crl-24580	198	4	for	for	ADP
crl-24580	198	5	an	an	DET
crl-24580	198	6	outline	outline	NOUN
crl-24580	198	7	of	of	ADP
crl-24580	198	8	the	the	DET
crl-24580	198	9	strength	strength	NOUN
crl-24580	198	10	of	of	ADP
crl-24580	198	11	association	association	NOUN
crl-24580	198	12	,	,	PUNCT
crl-24580	198	13	listed	list	VERB
crl-24580	198	14	by	by	ADP
crl-24580	198	15	effect	effect	NOUN
crl-24580	198	16	size	size	NOUN
crl-24580	198	17	,	,	PUNCT
crl-24580	198	18	for	for	ADP
crl-24580	198	19	all	all	DET
crl-24580	198	20	the	the	DET
crl-24580	198	21	variables	variable	NOUN
crl-24580	198	22	that	that	PRON
crl-24580	198	23	we	we	PRON
crl-24580	198	24	analyzed	analyze	VERB
crl-24580	198	25	in	in	ADP
crl-24580	198	26	the	the	DET
crl-24580	198	27	study	study	NOUN
crl-24580	198	28	.	.	PUNCT
crl-24580	199	1	the	the	DET
crl-24580	199	2	statistical	statistical	ADJ
crl-24580	199	3	consultant	consultant	NOUN
crl-24580	199	4	prepared	prepare	VERB
crl-24580	199	5	table	table	NOUN
crl-24580	199	6	1	1	NUM
crl-24580	199	7	and	and	CCONJ
crl-24580	199	8	we	we	PRON
crl-24580	199	9	created	create	VERB
crl-24580	199	10	the	the	DET
crl-24580	199	11	other	other	ADJ
crl-24580	199	12	tables	table	NOUN
crl-24580	199	13	and	and	CCONJ
crl-24580	199	14	figures	figure	NOUN
crl-24580	199	15	in	in	ADP
crl-24580	199	16	consultation	consultation	NOUN
crl-24580	199	17	with	with	ADP
crl-24580	199	18	her	she	PRON
crl-24580	199	19	.	.	PUNCT
crl-24580	200	1	the	the	DET
crl-24580	200	2	perception	perception	NOUN
crl-24580	200	3	of	of	ADP
crl-24580	200	4	chat	chat	NOUN
crl-24580	200	5	being	be	AUX
crl-24580	200	6	for	for	ADP
crl-24580	200	7	basic	basic	ADJ
crl-24580	200	8	questions	question	NOUN
crl-24580	200	9	and	and	CCONJ
crl-24580	200	10	not	not	PART
crl-24580	200	11	for	for	ADP
crl-24580	200	12	the	the	DET
crl-24580	200	13	more	more	ADV
crl-24580	200	14	advanced	advanced	ADJ
crl-24580	200	15	ones	one	NOUN
crl-24580	200	16	contrasts	contrast	VERB
crl-24580	200	17	sharply	sharply	ADV
crl-24580	200	18	with	with	ADP
crl-24580	200	19	the	the	DET
crl-24580	200	20	transcript	transcript	NOUN
crl-24580	200	21	analysis	analysis	NOUN
crl-24580	200	22	findings	finding	NOUN
crl-24580	200	23	.	.	PUNCT
crl-24580	201	1	chat	chat	VERB
crl-24580	201	2	interactions	interaction	NOUN
crl-24580	201	3	were	be	AUX
crl-24580	201	4	slightly	slightly	ADV
crl-24580	201	5	more	more	ADV
crl-24580	201	6	complex	complex	ADJ
crl-24580	201	7	than	than	ADP
crl-24580	201	8	email	email	NOUN
crl-24580	201	9	and	and	CCONJ
crl-24580	201	10	much	much	ADV
crl-24580	201	11	more	more	ADV
crl-24580	201	12	complex	complex	ADJ
crl-24580	201	13	than	than	ADP
crl-24580	201	14	texting	texte	VERB
crl-24580	201	15	ones	one	NOUN
crl-24580	201	16	,	,	PUNCT
crl-24580	201	17	with	with	ADP
crl-24580	201	18	read	read	NOUN
crl-24580	201	19	4	4	NUM
crl-24580	201	20	and	and	CCONJ
crl-24580	201	21	above	above	ADP
crl-24580	201	22	level	level	NOUN
crl-24580	201	23	ratings	rating	NOUN
crl-24580	201	24	accounting	account	VERB
crl-24580	201	25	for	for	ADP
crl-24580	201	26	24	24	NUM
crl-24580	201	27	percent	percent	NOUN
crl-24580	201	28	of	of	ADP
crl-24580	201	29	chats	chat	NOUN
crl-24580	201	30	,	,	PUNCT
crl-24580	201	31	17	17	NUM
crl-24580	201	32	percent	percent	NOUN
crl-24580	201	33	of	of	ADP
crl-24580	201	34	emails	email	NOUN
crl-24580	201	35	,	,	PUNCT
crl-24580	201	36	and	and	CCONJ
crl-24580	201	37	only	only	ADV
crl-24580	201	38	6	6	NUM
crl-24580	201	39	percent	percent	NOUN
crl-24580	201	40	of	of	ADP
crl-24580	201	41	texts	text	NOUN
crl-24580	201	42	(	(	PUNCT
crl-24580	201	43	see	see	VERB
crl-24580	201	44	figure	figure	NOUN
crl-24580	201	45	1	1	NUM
crl-24580	201	46	for	for	ADP
crl-24580	201	47	frequencies	frequency	NOUN
crl-24580	201	48	of	of	ADP
crl-24580	201	49	read	read	ADJ
crl-24580	201	50	scale	scale	NOUN
crl-24580	201	51	ratings	rating	NOUN
crl-24580	201	52	for	for	ADP
crl-24580	201	53	chat	chat	NOUN
crl-24580	201	54	,	,	PUNCT
crl-24580	201	55	email	email	NOUN
crl-24580	201	56	,	,	PUNCT
crl-24580	201	57	and	and	CCONJ
crl-24580	201	58	texting	texting	NOUN
crl-24580	201	59	)	)	PUNCT
crl-24580	201	60	.	.	PUNCT
crl-24580	202	1	there	there	PRON
crl-24580	202	2	were	be	VERB
crl-24580	202	3	no	no	DET
crl-24580	202	4	questions	question	NOUN
crl-24580	202	5	in	in	ADP
crl-24580	202	6	the	the	DET
crl-24580	202	7	study	study	NOUN
crl-24580	202	8	coded	code	VERB
crl-24580	202	9	at	at	ADP
crl-24580	202	10	read	read	NOUN
crl-24580	202	11	6	6	NUM
crl-24580	202	12	.	.	PUNCT
crl-24580	203	1	study	study	NOUN
crl-24580	203	2	participants	participant	NOUN
crl-24580	203	3	’	'	PUNCT
crl-24580	203	4	perceptions	perception	NOUN
crl-24580	203	5	of	of	ADP
crl-24580	203	6	texting	texte	VERB
crl-24580	203	7	and	and	CCONJ
crl-24580	203	8	chat	chat	VERB
crl-24580	203	9	being	be	AUX
crl-24580	203	10	for	for	ADP
crl-24580	203	11	questions	question	NOUN
crl-24580	203	12	of	of	ADP
crl-24580	203	13	similar	similar	ADJ
crl-24580	203	14	levels	level	NOUN
crl-24580	203	15	of	of	ADP
crl-24580	203	16	complexity	complexity	NOUN
crl-24580	203	17	were	be	AUX
crl-24580	203	18	not	not	PART
crl-24580	203	19	borne	bear	VERB
crl-24580	203	20	out	out	ADP
crl-24580	203	21	by	by	ADP
crl-24580	203	22	the	the	DET
crl-24580	203	23	statistical	statistical	ADJ
crl-24580	203	24	analysis	analysis	NOUN
crl-24580	203	25	of	of	ADP
crl-24580	203	26	the	the	DET
crl-24580	203	27	transcripts	transcript	NOUN
crl-24580	203	28	.	.	PUNCT
crl-24580	204	1	chat	chat	VERB
crl-24580	204	2	and	and	CCONJ
crl-24580	204	3	email	email	NOUN
crl-24580	204	4	were	be	AUX
crl-24580	204	5	much	much	ADV
crl-24580	204	6	closer	close	ADJ
crl-24580	204	7	to	to	ADP
crl-24580	204	8	one	one	NUM
crl-24580	204	9	another	another	DET
crl-24580	204	10	in	in	ADP
crl-24580	204	11	their	their	PRON
crl-24580	204	12	read	read	NOUN
crl-24580	204	13	scale	scale	NOUN
crl-24580	204	14	distribution	distribution	NOUN
crl-24580	204	15	(	(	PUNCT
crl-24580	204	16	being	be	AUX
crl-24580	204	17	predominantly	predominantly	ADV
crl-24580	204	18	read	read	VERB
crl-24580	204	19	3	3	NUM
crl-24580	204	20	and	and	CCONJ
crl-24580	204	21	above	above	ADV
crl-24580	204	22	)	)	PUNCT
crl-24580	204	23	,	,	PUNCT
crl-24580	204	24	with	with	ADP
crl-24580	204	25	chat	chat	NOUN
crl-24580	204	26	outranking	outrank	VERB
crl-24580	204	27	email	email	NOUN
crl-24580	204	28	in	in	ADP
crl-24580	204	29	terms	term	NOUN
crl-24580	204	30	of	of	ADP
crl-24580	204	31	the	the	DET
crl-24580	204	32	percentage	percentage	NOUN
crl-24580	204	33	of	of	ADP
crl-24580	204	34	questions	question	NOUN
crl-24580	204	35	ranked	rank	VERB
crl-24580	204	36	as	as	ADP
crl-24580	204	37	read	read	NOUN
crl-24580	204	38	3	3	NUM
crl-24580	204	39	and	and	CCONJ
crl-24580	204	40	above	above	ADV
crl-24580	204	41	.	.	PUNCT
crl-24580	205	1	texting	texte	VERB
crl-24580	205	2	,	,	PUNCT
crl-24580	205	3	on	on	ADP
crl-24580	205	4	the	the	DET
crl-24580	205	5	other	other	ADJ
crl-24580	205	6	hand	hand	NOUN
crl-24580	205	7	,	,	PUNCT
crl-24580	205	8	was	be	AUX
crl-24580	205	9	quite	quite	ADV
crl-24580	205	10	different	different	ADJ
crl-24580	205	11	,	,	PUNCT
crl-24580	205	12	being	be	AUX
crl-24580	205	13	mostly	mostly	ADV
crl-24580	205	14	read	read	VERB
crl-24580	205	15	1	1	NUM
crl-24580	205	16	and	and	CCONJ
crl-24580	205	17	2	2	NUM
crl-24580	205	18	level	level	NOUN
crl-24580	205	19	questions	question	NOUN
crl-24580	205	20	.	.	PUNCT
crl-24580	206	1	it	it	PRON
crl-24580	206	2	is	be	AUX
crl-24580	206	3	possible	possible	ADJ
crl-24580	206	4	that	that	SCONJ
crl-24580	206	5	chat	chat	VERB
crl-24580	206	6	interactions	interaction	NOUN
crl-24580	206	7	could	could	AUX
crl-24580	206	8	become	become	VERB
crl-24580	206	9	lengthier	lengthy	ADJ
crl-24580	206	10	and	and	CCONJ
crl-24580	206	11	more	more	ADV
crl-24580	206	12	detailed	detailed	ADJ
crl-24580	206	13	because	because	SCONJ
crl-24580	206	14	of	of	ADP
crl-24580	206	15	their	their	PRON
crl-24580	206	16	synchronous	synchronous	ADJ
crl-24580	206	17	and	and	CCONJ
crl-24580	206	18	conversational	conversational	ADJ
crl-24580	206	19	nature	nature	NOUN
crl-24580	206	20	,	,	PUNCT
crl-24580	206	21	thus	thus	ADV
crl-24580	206	22	resulting	result	VERB
crl-24580	206	23	in	in	ADP
crl-24580	206	24	these	these	DET
crl-24580	206	25	questions	question	NOUN
crl-24580	206	26	requiring	require	VERB
crl-24580	206	27	more	more	ADJ
crl-24580	206	28	time	time	NOUN
crl-24580	206	29	and	and	CCONJ
crl-24580	206	30	effort	effort	NOUN
crl-24580	206	31	to	to	PART
crl-24580	206	32	answer	answer	VERB
crl-24580	206	33	than	than	ADP
crl-24580	206	34	other	other	ADJ
crl-24580	206	35	methods	method	NOUN
crl-24580	206	36	that	that	PRON
crl-24580	206	37	did	do	AUX
crl-24580	206	38	not	not	PART
crl-24580	206	39	so	so	ADV
crl-24580	206	40	easily	easily	ADV
crl-24580	206	41	facilitate	facilitate	VERB
crl-24580	206	42	this	this	DET
crl-24580	206	43	type	type	NOUN
crl-24580	206	44	of	of	ADP
crl-24580	206	45	interaction	interaction	NOUN
crl-24580	206	46	.	.	PUNCT
crl-24580	207	1	the	the	DET
crl-24580	207	2	data	datum	NOUN
crl-24580	207	3	from	from	ADP
crl-24580	207	4	the	the	DET
crl-24580	207	5	current	current	ADJ
crl-24580	207	6	study	study	NOUN
crl-24580	207	7	demonstrates	demonstrate	VERB
crl-24580	207	8	that	that	SCONJ
crl-24580	207	9	chat	chat	VERB
crl-24580	207	10	and	and	CCONJ
crl-24580	207	11	email	email	NOUN
crl-24580	207	12	generate	generate	NOUN
crl-24580	207	13	mainly	mainly	ADV
crl-24580	207	14	read	read	VERB
crl-24580	207	15	3	3	NUM
crl-24580	207	16	and	and	CCONJ
crl-24580	207	17	above	above	ADP
crl-24580	207	18	questions	question	NOUN
crl-24580	207	19	.	.	PUNCT
crl-24580	208	1	given	give	VERB
crl-24580	208	2	that	that	DET
crl-24580	208	3	research	research	NOUN
crl-24580	208	4	discussed	discuss	VERB
crl-24580	208	5	in	in	ADP
crl-24580	208	6	the	the	DET
crl-24580	208	7	literature	literature	NOUN
crl-24580	208	8	review	review	NOUN
crl-24580	208	9	suggests	suggest	VERB
crl-24580	208	10	that	that	SCONJ
crl-24580	208	11	read	read	VERB
crl-24580	208	12	3	3	NUM
crl-24580	208	13	and	and	CCONJ
crl-24580	208	14	above	above	ADP
crl-24580	208	15	questions	question	NOUN
crl-24580	208	16	are	be	AUX
crl-24580	208	17	well	well	ADV
crl-24580	208	18	suited	suited	ADJ
crl-24580	208	19	for	for	SCONJ
crl-24580	208	20	professional	professional	ADJ
crl-24580	208	21	librarians	librarian	NOUN
crl-24580	208	22	to	to	PART
crl-24580	208	23	answer	answer	VERB
crl-24580	208	24	,	,	PUNCT
crl-24580	208	25	our	our	PRON
crl-24580	208	26	service	service	NOUN
crl-24580	208	27	model	model	NOUN
crl-24580	208	28	of	of	ADP
crl-24580	208	29	having	have	VERB
crl-24580	208	30	primarily	primarily	ADV
crl-24580	208	31	this	this	DET
crl-24580	208	32	employee	employee	NOUN
crl-24580	208	33	group	group	NOUN
crl-24580	208	34	deliver	deliver	VERB
crl-24580	208	35	chat	chat	NOUN
crl-24580	208	36	and	and	CCONJ
crl-24580	208	37	email	email	NOUN
crl-24580	208	38	aligns	align	VERB
crl-24580	208	39	well	well	ADV
crl-24580	208	40	with	with	ADP
crl-24580	208	41	the	the	DET
crl-24580	208	42	level	level	NOUN
crl-24580	208	43	of	of	ADP
crl-24580	208	44	questions	question	NOUN
crl-24580	208	45	that	that	PRON
crl-24580	208	46	we	we	PRON
crl-24580	208	47	currently	currently	ADV
crl-24580	208	48	receive	receive	VERB
crl-24580	208	49	.	.	PUNCT
crl-24580	209	1	since	since	SCONJ
crl-24580	209	2	the	the	DET
crl-24580	209	3	majority	majority	NOUN
crl-24580	209	4	of	of	ADP
crl-24580	209	5	texting	texte	VERB
crl-24580	209	6	questions	question	NOUN
crl-24580	209	7	are	be	AUX
crl-24580	209	8	read	read	VERB
crl-24580	209	9	2	2	NUM
crl-24580	209	10	and	and	CCONJ
crl-24580	209	11	below	below	ADV
crl-24580	209	12	,	,	PUNCT
crl-24580	209	13	we	we	PRON
crl-24580	209	14	could	could	AUX
crl-24580	209	15	easily	easily	ADV
crl-24580	209	16	staff	staff	VERB
crl-24580	209	17	the	the	DET
crl-24580	209	18	texting	texte	VERB
crl-24580	209	19	service	service	NOUN
crl-24580	209	20	with	with	ADP
crl-24580	209	21	library	library	ADJ
crl-24580	209	22	assistants	assistant	NOUN
crl-24580	209	23	and/or	and/or	CCONJ
crl-24580	209	24	students	student	NOUN
crl-24580	209	25	,	,	PUNCT
crl-24580	209	26	rather	rather	ADV
crl-24580	209	27	than	than	ADP
crl-24580	209	28	librarians	librarian	NOUN
crl-24580	209	29	.	.	PUNCT
crl-24580	210	1	the	the	DET
crl-24580	210	2	questions	question	NOUN
crl-24580	210	3	asked	ask	VERB
crl-24580	210	4	via	via	ADP
crl-24580	210	5	texting	texting	NOUN
crl-24580	210	6	are	be	AUX
crl-24580	210	7	in	in	ADP
crl-24580	210	8	line	line	NOUN
crl-24580	210	9	with	with	ADP
crl-24580	210	10	what	what	PRON
crl-24580	210	11	these	these	DET
crl-24580	210	12	staff	staff	NOUN
crl-24580	210	13	groups	group	NOUN
crl-24580	210	14	are	be	AUX
crl-24580	210	15	trained	train	VERB
crl-24580	210	16	for	for	ADP
crl-24580	210	17	and	and	CCONJ
crl-24580	210	18	can	can	AUX
crl-24580	210	19	be	be	AUX
crl-24580	210	20	expected	expect	VERB
crl-24580	210	21	to	to	PART
crl-24580	210	22	answer	answer	VERB
crl-24580	210	23	.	.	PUNCT
crl-24580	211	1	table	table	NOUN
crl-24580	211	2	1	1	NUM
crl-24580	211	3	variable	variable	NOUN
crl-24580	211	4	association	association	NOUN
crl-24580	211	5	by	by	ADP
crl-24580	211	6	effect	effect	NOUN
crl-24580	211	7	size	size	NOUN
crl-24580	211	8	(	(	PUNCT
crl-24580	211	9	n	n	NOUN
crl-24580	211	10	=	=	SYM
crl-24580	211	11	750	750	NUM
crl-24580	211	12	)	)	PUNCT
crl-24580	211	13	variable	variable	ADJ
crl-24580	211	14	1	1	NUM
crl-24580	211	15	variable	variable	NOUN
crl-24580	211	16	2	2	NUM
crl-24580	211	17	df	df	PROPN
crl-24580	211	18	*	*	PUNCT
crl-24580	211	19	χ2	χ2	PROPN
crl-24580	211	20	*	*	PROPN
crl-24580	211	21	*	*	PROPN
crl-24580	211	22	cramer	cramer	PROPN
crl-24580	211	23	’s	’s	PART
crl-24580	211	24	v	v	NOUN
crl-24580	211	25	delivery	delivery	NOUN
crl-24580	211	26	method	method	NOUN
crl-24580	211	27	reference	reference	NOUN
crl-24580	211	28	interview	interview	VERB
crl-24580	211	29	2	2	NUM
crl-24580	211	30	140.55	140.55	NUM
crl-24580	211	31	.43	.43	NUM
crl-24580	211	32	delivery	delivery	NOUN
crl-24580	211	33	method	method	NOUN
crl-24580	211	34	read	read	NOUN
crl-24580	211	35	scale	scale	NOUN
crl-24580	211	36	8	8	NUM
crl-24580	211	37	252.30	252.30	NUM
crl-24580	211	38	.41	.41	NUM
crl-24580	211	39	delivery	delivery	NOUN
crl-24580	211	40	method	method	NOUN
crl-24580	211	41	question	question	NOUN
crl-24580	211	42	category	category	NOUN
crl-24580	211	43	18	18	NUM
crl-24580	211	44	177.40	177.40	NUM
crl-24580	211	45	.34	.34	NUM
crl-24580	211	46	delivery	delivery	NOUN
crl-24580	211	47	method	method	NOUN
crl-24580	211	48	instruction	instruction	NOUN
crl-24580	211	49	2	2	NUM
crl-24580	211	50	32.97	32.97	NUM
crl-24580	211	51	.21	.21	NUM
crl-24580	211	52	notes	note	NOUN
crl-24580	211	53	:	:	PUNCT
crl-24580	211	54	*	*	PUNCT
crl-24580	211	55	degree	degree	NOUN
crl-24580	211	56	of	of	ADP
crl-24580	211	57	freedom	freedom	NOUN
crl-24580	211	58	*	*	PUNCT
crl-24580	211	59	*	*	NOUN
crl-24580	211	60	significance	significance	NOUN
crl-24580	211	61	level	level	NOUN
crl-24580	211	62	p	p	X
crl-24580	211	63	<	<	X
crl-24580	211	64	.001	.001	NUM
crl-24580	211	65	dissonance	dissonance	NOUN
crl-24580	211	66	between	between	ADP
crl-24580	211	67	perceptions	perception	NOUN
crl-24580	211	68	and	and	CCONJ
crl-24580	211	69	use	use	NOUN
crl-24580	211	70	of	of	ADP
crl-24580	211	71	virtual	virtual	ADJ
crl-24580	211	72	reference	reference	NOUN
crl-24580	211	73	methods	method	VERB
crl-24580	211	74	515	515	NUM
crl-24580	211	75	reference	reference	NOUN
crl-24580	211	76	/	/	SYM
crl-24580	211	77	research	research	NOUN
crl-24580	211	78	questions	question	NOUN
crl-24580	211	79	most	most	ADV
crl-24580	211	80	frequent	frequent	ADJ
crl-24580	211	81	in	in	ADP
crl-24580	211	82	chat	chat	NOUN
crl-24580	211	83	similar	similar	ADJ
crl-24580	211	84	to	to	ADP
crl-24580	211	85	the	the	DET
crl-24580	211	86	way	way	NOUN
crl-24580	211	87	in	in	ADP
crl-24580	211	88	which	which	PRON
crl-24580	211	89	the	the	DET
crl-24580	211	90	interview	interview	NOUN
crl-24580	211	91	findings	finding	NOUN
crl-24580	211	92	contrasted	contrast	VERB
crl-24580	211	93	with	with	ADP
crl-24580	211	94	the	the	DET
crl-24580	211	95	transcript	transcript	NOUN
crl-24580	211	96	analysis	analysis	NOUN
crl-24580	211	97	in	in	ADP
crl-24580	211	98	terms	term	NOUN
crl-24580	211	99	of	of	ADP
crl-24580	211	100	read	read	NOUN
crl-24580	211	101	scale	scale	NOUN
crl-24580	211	102	ratings	rating	NOUN
crl-24580	211	103	by	by	ADP
crl-24580	211	104	delivery	delivery	NOUN
crl-24580	211	105	method	method	NOUN
crl-24580	211	106	,	,	PUNCT
crl-24580	211	107	the	the	DET
crl-24580	211	108	interviews	interview	NOUN
crl-24580	211	109	also	also	ADV
crl-24580	211	110	contrasted	contrast	VERB
crl-24580	211	111	with	with	ADP
crl-24580	211	112	the	the	DET
crl-24580	211	113	transcript	transcript	NOUN
crl-24580	211	114	analysis	analysis	NOUN
crl-24580	211	115	in	in	ADP
crl-24580	211	116	terms	term	NOUN
crl-24580	211	117	of	of	ADP
crl-24580	211	118	question	question	NOUN
crl-24580	211	119	categories	category	NOUN
crl-24580	211	120	by	by	ADP
crl-24580	211	121	delivery	delivery	NOUN
crl-24580	211	122	method	method	NOUN
crl-24580	211	123	.	.	PUNCT
crl-24580	212	1	many	many	ADJ
crl-24580	212	2	interview	interview	NOUN
crl-24580	212	3	participants	participant	NOUN
crl-24580	212	4	were	be	AUX
crl-24580	212	5	resounding	resound	VERB
crl-24580	212	6	in	in	ADP
crl-24580	212	7	their	their	PRON
crl-24580	212	8	opinion	opinion	NOUN
crl-24580	212	9	that	that	SCONJ
crl-24580	212	10	chat	chat	PROPN
crl-24580	212	11	was	be	AUX
crl-24580	212	12	not	not	PART
crl-24580	212	13	for	for	ADP
crl-24580	212	14	reference	reference	NOUN
crl-24580	212	15	and	and	CCONJ
crl-24580	212	16	research	research	NOUN
crl-24580	212	17	questions	question	NOUN
crl-24580	212	18	.	.	PUNCT
crl-24580	213	1	yet	yet	ADV
crl-24580	213	2	,	,	PUNCT
crl-24580	213	3	in	in	ADP
crl-24580	213	4	response	response	NOUN
crl-24580	213	5	to	to	ADP
crl-24580	213	6	research	research	NOUN
crl-24580	213	7	question	question	NOUN
crl-24580	213	8	3	3	NUM
crl-24580	213	9	(	(	PUNCT
crl-24580	213	10	is	be	AUX
crl-24580	213	11	there	there	PRON
crl-24580	213	12	a	a	DET
crl-24580	213	13	statistically	statistically	ADV
crl-24580	213	14	significant	significant	ADJ
crl-24580	213	15	relationship	relationship	NOUN
crl-24580	213	16	between	between	ADP
crl-24580	213	17	virtual	virtual	ADJ
crl-24580	213	18	reference	reference	NOUN
crl-24580	213	19	delivery	delivery	NOUN
crl-24580	213	20	method	method	NOUN
crl-24580	213	21	and	and	CCONJ
crl-24580	213	22	categories	category	NOUN
crl-24580	213	23	of	of	ADP
crl-24580	213	24	questions	question	NOUN
crl-24580	213	25	asked	ask	VERB
crl-24580	213	26	?	?	PUNCT
crl-24580	214	1	if	if	SCONJ
crl-24580	214	2	so	so	ADV
crl-24580	214	3	,	,	PUNCT
crl-24580	214	4	what	what	PRON
crl-24580	214	5	are	be	AUX
crl-24580	214	6	the	the	DET
crl-24580	214	7	prominent	prominent	ADJ
crl-24580	214	8	categories	category	NOUN
crl-24580	214	9	for	for	ADP
crl-24580	214	10	each	each	DET
crl-24580	214	11	method	method	NOUN
crl-24580	214	12	?	?	PUNCT
crl-24580	214	13	)	)	PUNCT
crl-24580	214	14	,	,	PUNCT
crl-24580	214	15	our	our	PRON
crl-24580	214	16	analysis	analysis	NOUN
crl-24580	214	17	shows	show	VERB
crl-24580	214	18	that	that	SCONJ
crl-24580	214	19	reference	reference	NOUN
crl-24580	214	20	/	/	SYM
crl-24580	214	21	research	research	NOUN
crl-24580	214	22	questions	question	NOUN
crl-24580	214	23	accounted	account	VERB
crl-24580	214	24	for	for	ADP
crl-24580	214	25	the	the	DET
crl-24580	214	26	largest	large	ADJ
crl-24580	214	27	category	category	NOUN
crl-24580	214	28	of	of	ADP
crl-24580	214	29	questions	question	NOUN
crl-24580	214	30	received	receive	VERB
crl-24580	214	31	via	via	ADP
crl-24580	214	32	chat	chat	PROPN
crl-24580	214	33	.	.	PUNCT
crl-24580	215	1	nearly	nearly	ADV
crl-24580	215	2	one	one	NUM
crl-24580	215	3	in	in	ADP
crl-24580	215	4	four	four	NUM
crl-24580	215	5	(	(	PUNCT
crl-24580	215	6	24	24	NUM
crl-24580	215	7	%	%	NOUN
crl-24580	215	8	)	)	PUNCT
crl-24580	215	9	chat	chat	VERB
crl-24580	215	10	questions	question	NOUN
crl-24580	215	11	were	be	AUX
crl-24580	215	12	in	in	ADP
crl-24580	215	13	figure	figure	NOUN
crl-24580	215	14	1	1	NUM
crl-24580	215	15	read	read	NOUN
crl-24580	215	16	scale	scale	NOUN
crl-24580	215	17	by	by	ADP
crl-24580	215	18	delivery	delivery	NOUN
crl-24580	215	19	method	method	NOUN
crl-24580	215	20	table	table	NOUN
crl-24580	215	21	2	2	NUM
crl-24580	215	22	question	question	NOUN
crl-24580	215	23	categories	category	NOUN
crl-24580	215	24	question	question	VERB
crl-24580	215	25	categories	category	NOUN
crl-24580	215	26	example	example	NOUN
crl-24580	215	27	access	access	NOUN
crl-24580	215	28	policies	policy	NOUN
crl-24580	215	29	i	i	PRON
crl-24580	215	30	’m	’m	VERB
crl-24580	215	31	an	an	DET
crl-24580	215	32	alumnus	alumnus	NOUN
crl-24580	215	33	.	.	PUNCT
crl-24580	216	1	how	how	SCONJ
crl-24580	216	2	can	can	AUX
crl-24580	216	3	i	i	PRON
crl-24580	216	4	access	access	VERB
crl-24580	216	5	online	online	ADJ
crl-24580	216	6	articles	article	NOUN
crl-24580	216	7	?	?	PUNCT
crl-24580	217	1	collections	collection	NOUN
crl-24580	217	2	acquisitions	acquisition	NOUN
crl-24580	217	3	i	i	PRON
crl-24580	217	4	would	would	AUX
crl-24580	217	5	like	like	VERB
crl-24580	217	6	the	the	DET
crl-24580	217	7	library	library	NOUN
crl-24580	217	8	to	to	PART
crl-24580	217	9	buy	buy	VERB
crl-24580	217	10	this	this	DET
crl-24580	217	11	book	book	NOUN
crl-24580	217	12	.	.	PUNCT
crl-24580	218	1	hours	hour	NOUN
crl-24580	218	2	what	what	DET
crl-24580	218	3	time	time	NOUN
crl-24580	218	4	does	do	AUX
crl-24580	218	5	the	the	DET
crl-24580	218	6	law	law	NOUN
crl-24580	218	7	library	library	NOUN
crl-24580	218	8	close	close	ADV
crl-24580	218	9	today	today	NOUN
crl-24580	218	10	?	?	PUNCT
crl-24580	219	1	interlibrary	interlibrary	ADJ
crl-24580	219	2	loan	loan	NOUN
crl-24580	219	3	how	how	SCONJ
crl-24580	219	4	do	do	AUX
crl-24580	219	5	i	i	PRON
crl-24580	219	6	obtain	obtain	VERB
crl-24580	219	7	this	this	DET
crl-24580	219	8	article	article	NOUN
crl-24580	219	9	?	?	PUNCT
crl-24580	220	1	it	it	PRON
crl-24580	220	2	’s	’	VERB
crl-24580	220	3	not	not	PART
crl-24580	220	4	available	available	ADJ
crl-24580	220	5	at	at	ADP
crl-24580	220	6	mcgill	mcgill	PROPN
crl-24580	220	7	known	know	VERB
crl-24580	220	8	item	item	NOUN
crl-24580	220	9	does	do	AUX
crl-24580	220	10	the	the	DET
crl-24580	220	11	library	library	NOUN
crl-24580	220	12	have	have	VERB
crl-24580	220	13	this	this	DET
crl-24580	220	14	article	article	NOUN
crl-24580	220	15	?	?	PUNCT
crl-24580	221	1	library	library	PROPN
crl-24580	221	2	physical	physical	ADJ
crl-24580	221	3	facilities	facility	NOUN
crl-24580	221	4	how	how	SCONJ
crl-24580	221	5	do	do	AUX
crl-24580	221	6	i	i	PRON
crl-24580	221	7	print	print	VERB
crl-24580	221	8	a	a	DET
crl-24580	221	9	document	document	NOUN
crl-24580	221	10	?	?	PUNCT
crl-24580	222	1	library	library	NOUN
crl-24580	222	2	systems	system	NOUN
crl-24580	222	3	my	my	PRON
crl-24580	222	4	books	book	NOUN
crl-24580	222	5	are	be	AUX
crl-24580	222	6	overdue	overdue	ADJ
crl-24580	222	7	.	.	PUNCT
crl-24580	223	1	help	help	NOUN
crl-24580	223	2	!	!	PUNCT
crl-24580	224	1	other	other	ADJ
crl-24580	224	2	how	how	SCONJ
crl-24580	224	3	do	do	AUX
crl-24580	224	4	i	i	PRON
crl-24580	224	5	apply	apply	VERB
crl-24580	224	6	to	to	ADP
crl-24580	224	7	mcgill	mcgill	PROPN
crl-24580	224	8	university	university	PROPN
crl-24580	224	9	?	?	PUNCT
crl-24580	225	1	problem	problem	NOUN
crl-24580	225	2	with	with	ADP
crl-24580	225	3	access	access	NOUN
crl-24580	225	4	to	to	ADP
crl-24580	225	5	e	e	NOUN
crl-24580	225	6	-	-	NOUN
crl-24580	225	7	resources	resource	NOUN
crl-24580	225	8	i	i	PRON
crl-24580	225	9	ca	can	AUX
crl-24580	225	10	n’t	not	PART
crl-24580	225	11	open	open	VERB
crl-24580	225	12	this	this	DET
crl-24580	225	13	article	article	NOUN
crl-24580	225	14	.	.	PUNCT
crl-24580	226	1	reference	reference	NOUN
crl-24580	226	2	/	/	SYM
crl-24580	226	3	research	research	NOUN
crl-24580	226	4	how	how	SCONJ
crl-24580	226	5	do	do	AUX
crl-24580	226	6	i	i	PRON
crl-24580	226	7	find	find	VERB
crl-24580	226	8	information	information	NOUN
crl-24580	226	9	on	on	ADP
crl-24580	226	10	my	my	PRON
crl-24580	226	11	topic	topic	NOUN
crl-24580	226	12	?	?	PUNCT
crl-24580	227	1	516	516	NUM
crl-24580	227	2	college	college	NOUN
crl-24580	227	3	&	&	CCONJ
crl-24580	227	4	research	research	NOUN
crl-24580	227	5	libraries	library	NOUN
crl-24580	227	6	may	may	AUX
crl-24580	227	7	2022	2022	NUM
crl-24580	227	8	that	that	DET
crl-24580	227	9	category	category	NOUN
crl-24580	227	10	,	,	PUNCT
crl-24580	227	11	compared	compare	VERB
crl-24580	227	12	to	to	ADP
crl-24580	227	13	18	18	NUM
crl-24580	227	14	percent	percent	NOUN
crl-24580	227	15	of	of	ADP
crl-24580	227	16	email	email	NOUN
crl-24580	227	17	questions	question	NOUN
crl-24580	227	18	and	and	CCONJ
crl-24580	227	19	15	15	NUM
crl-24580	227	20	percent	percent	NOUN
crl-24580	227	21	of	of	ADP
crl-24580	227	22	texting	texte	VERB
crl-24580	227	23	questions	question	NOUN
crl-24580	227	24	.	.	PUNCT
crl-24580	228	1	see	see	VERB
crl-24580	228	2	table	table	NOUN
crl-24580	228	3	2	2	NUM
crl-24580	228	4	for	for	ADP
crl-24580	228	5	the	the	DET
crl-24580	228	6	list	list	NOUN
crl-24580	228	7	of	of	ADP
crl-24580	228	8	question	question	NOUN
crl-24580	228	9	categories	category	NOUN
crl-24580	228	10	and	and	CCONJ
crl-24580	228	11	a	a	DET
crl-24580	228	12	sample	sample	NOUN
crl-24580	228	13	question	question	NOUN
crl-24580	228	14	for	for	ADP
crl-24580	228	15	each	each	PRON
crl-24580	228	16	and	and	CCONJ
crl-24580	228	17	figure	figure	VERB
crl-24580	228	18	2	2	NUM
crl-24580	228	19	for	for	ADP
crl-24580	228	20	percentages	percentage	NOUN
crl-24580	228	21	of	of	ADP
crl-24580	228	22	questions	question	NOUN
crl-24580	228	23	for	for	ADP
crl-24580	228	24	each	each	DET
crl-24580	228	25	question	question	NOUN
crl-24580	228	26	category	category	NOUN
crl-24580	228	27	by	by	ADP
crl-24580	228	28	delivery	delivery	NOUN
crl-24580	228	29	method	method	NOUN
crl-24580	228	30	.	.	PUNCT
crl-24580	229	1	the	the	DET
crl-24580	229	2	chi	chi	PROPN
crl-24580	229	3	square	square	PROPN
crl-24580	229	4	test	test	NOUN
crl-24580	229	5	indicated	indicate	VERB
crl-24580	229	6	that	that	SCONJ
crl-24580	229	7	certain	certain	ADJ
crl-24580	229	8	categories	category	NOUN
crl-24580	229	9	of	of	ADP
crl-24580	229	10	questions	question	NOUN
crl-24580	229	11	were	be	AUX
crl-24580	229	12	asked	ask	VERB
crl-24580	229	13	more	more	ADV
crl-24580	229	14	often	often	ADV
crl-24580	229	15	than	than	ADP
crl-24580	229	16	others	other	NOUN
crl-24580	229	17	depending	depend	VERB
crl-24580	229	18	on	on	ADP
crl-24580	229	19	the	the	DET
crl-24580	229	20	delivery	delivery	NOUN
crl-24580	229	21	method	method	NOUN
crl-24580	229	22	and	and	CCONJ
crl-24580	229	23	that	that	SCONJ
crl-24580	229	24	there	there	PRON
crl-24580	229	25	was	be	VERB
crl-24580	229	26	a	a	DET
crl-24580	229	27	statistically	statistically	ADV
crl-24580	229	28	significant	significant	ADJ
crl-24580	229	29	relationship	relationship	NOUN
crl-24580	229	30	of	of	ADP
crl-24580	229	31	moderate	moderate	ADJ
crl-24580	229	32	strength	strength	NOUN
crl-24580	229	33	between	between	ADP
crl-24580	229	34	delivery	delivery	NOUN
crl-24580	229	35	method	method	NOUN
crl-24580	229	36	and	and	CCONJ
crl-24580	229	37	question	question	NOUN
crl-24580	229	38	category	category	NOUN
crl-24580	229	39	(	(	PUNCT
crl-24580	229	40	χ2	χ2	NOUN
crl-24580	229	41	=	=	PUNCT
crl-24580	229	42	117.40	117.40	NUM
crl-24580	229	43	,	,	PUNCT
crl-24580	229	44	p	p	X
crl-24580	229	45	<	<	X
crl-24580	229	46	.001	.001	NUM
crl-24580	229	47	,	,	PUNCT
crl-24580	229	48	v	v	NOUN
crl-24580	229	49	=	=	SYM
crl-24580	229	50	.34	.34	NUM
crl-24580	229	51	)	)	PUNCT
crl-24580	229	52	.	.	PUNCT
crl-24580	230	1	although	although	SCONJ
crl-24580	230	2	there	there	PRON
crl-24580	230	3	were	be	VERB
crl-24580	230	4	marked	mark	VERB
crl-24580	230	5	differences	difference	NOUN
crl-24580	230	6	between	between	ADP
crl-24580	230	7	user	user	NOUN
crl-24580	230	8	perceptions	perception	NOUN
crl-24580	230	9	and	and	CCONJ
crl-24580	230	10	virtual	virtual	ADJ
crl-24580	230	11	reference	reference	NOUN
crl-24580	230	12	transcripts	transcript	NOUN
crl-24580	230	13	in	in	ADP
crl-24580	230	14	terms	term	NOUN
crl-24580	230	15	of	of	ADP
crl-24580	230	16	the	the	DET
crl-24580	230	17	use	use	NOUN
crl-24580	230	18	of	of	ADP
crl-24580	230	19	chat	chat	NOUN
crl-24580	230	20	for	for	ADP
crl-24580	230	21	reference	reference	NOUN
crl-24580	230	22	/	/	SYM
crl-24580	230	23	research	research	NOUN
crl-24580	230	24	questions	question	NOUN
crl-24580	230	25	,	,	PUNCT
crl-24580	230	26	perceptions	perception	NOUN
crl-24580	230	27	and	and	CCONJ
crl-24580	230	28	transcripts	transcript	NOUN
crl-24580	230	29	showed	show	VERB
crl-24580	230	30	closer	close	ADJ
crl-24580	230	31	alignment	alignment	NOUN
crl-24580	230	32	in	in	ADP
crl-24580	230	33	terms	term	NOUN
crl-24580	230	34	of	of	ADP
crl-24580	230	35	other	other	ADJ
crl-24580	230	36	prominent	prominent	ADJ
crl-24580	230	37	question	question	NOUN
crl-24580	230	38	categories	category	NOUN
crl-24580	230	39	asked	ask	VERB
crl-24580	230	40	via	via	ADP
crl-24580	230	41	chat	chat	PROPN
crl-24580	230	42	.	.	PUNCT
crl-24580	231	1	besides	besides	SCONJ
crl-24580	231	2	reference	reference	NOUN
crl-24580	231	3	/	/	SYM
crl-24580	231	4	research	research	NOUN
crl-24580	231	5	questions	question	NOUN
crl-24580	231	6	,	,	PUNCT
crl-24580	231	7	the	the	DET
crl-24580	231	8	most	most	ADV
crl-24580	231	9	popular	popular	ADJ
crl-24580	231	10	question	question	NOUN
crl-24580	231	11	categories	category	NOUN
crl-24580	231	12	in	in	ADP
crl-24580	231	13	chat	chat	PROPN
crl-24580	231	14	were	be	AUX
crl-24580	231	15	library	library	ADJ
crl-24580	231	16	systems	system	NOUN
crl-24580	231	17	,	,	PUNCT
crl-24580	231	18	problem	problem	NOUN
crl-24580	231	19	with	with	ADP
crl-24580	231	20	access	access	NOUN
crl-24580	231	21	to	to	ADP
crl-24580	231	22	e	e	NOUN
crl-24580	231	23	-	-	NOUN
crl-24580	231	24	resources	resource	NOUN
crl-24580	231	25	,	,	PUNCT
crl-24580	231	26	interlibrary	interlibrary	ADJ
crl-24580	231	27	loans	loan	NOUN
crl-24580	231	28	,	,	PUNCT
crl-24580	231	29	and	and	CCONJ
crl-24580	231	30	known	known	ADJ
crl-24580	231	31	items	item	NOUN
crl-24580	231	32	(	(	PUNCT
crl-24580	231	33	see	see	VERB
crl-24580	231	34	figure	figure	NOUN
crl-24580	231	35	2	2	NUM
crl-24580	231	36	)	)	PUNCT
crl-24580	231	37	.	.	PUNCT
crl-24580	232	1	both	both	DET
crl-24580	232	2	interviews	interview	NOUN
crl-24580	232	3	and	and	CCONJ
crl-24580	232	4	transcripts	transcript	NOUN
crl-24580	232	5	showed	show	VERB
crl-24580	232	6	these	these	DET
crl-24580	232	7	types	type	NOUN
crl-24580	232	8	of	of	ADP
crl-24580	232	9	questions	question	NOUN
crl-24580	232	10	to	to	PART
crl-24580	232	11	be	be	AUX
crl-24580	232	12	suitable	suitable	ADJ
crl-24580	232	13	for	for	ADP
crl-24580	232	14	and	and	CCONJ
crl-24580	232	15	prevalent	prevalent	ADJ
crl-24580	232	16	in	in	ADP
crl-24580	232	17	chat	chat	PROPN
crl-24580	232	18	.	.	PUNCT
crl-24580	233	1	interlibrary	interlibrary	ADJ
crl-24580	233	2	loan	loan	NOUN
crl-24580	233	3	(	(	PUNCT
crl-24580	233	4	ill	ill	ADJ
crl-24580	233	5	)	)	PUNCT
crl-24580	233	6	questions	question	NOUN
crl-24580	233	7	were	be	AUX
crl-24580	233	8	particularly	particularly	ADV
crl-24580	233	9	important	important	ADJ
crl-24580	233	10	in	in	ADP
crl-24580	233	11	chat	chat	NOUN
crl-24580	233	12	in	in	ADP
crl-24580	233	13	comparison	comparison	NOUN
crl-24580	233	14	with	with	ADP
crl-24580	233	15	other	other	ADJ
crl-24580	233	16	delivery	delivery	NOUN
crl-24580	233	17	methods	method	NOUN
crl-24580	233	18	.	.	PUNCT
crl-24580	234	1	it	it	PRON
crl-24580	234	2	is	be	AUX
crl-24580	234	3	possible	possible	ADJ
crl-24580	234	4	that	that	SCONJ
crl-24580	234	5	systems	system	NOUN
crl-24580	234	6	such	such	ADJ
crl-24580	234	7	as	as	ADP
crl-24580	234	8	ill	ill	ADJ
crl-24580	234	9	require	require	VERB
crl-24580	234	10	some	some	DET
crl-24580	234	11	explanation	explanation	NOUN
crl-24580	234	12	,	,	PUNCT
crl-24580	234	13	and	and	CCONJ
crl-24580	234	14	the	the	DET
crl-24580	234	15	back	back	ADJ
crl-24580	234	16	-	-	PUNCT
crl-24580	234	17	and	and	CCONJ
crl-24580	234	18	-	-	PUNCT
crl-24580	234	19	forth	forth	NOUN
crl-24580	234	20	nature	nature	NOUN
crl-24580	234	21	of	of	ADP
crl-24580	234	22	chat	chat	PROPN
crl-24580	234	23	facilitates	facilitate	VERB
crl-24580	234	24	this	this	DET
crl-24580	234	25	type	type	NOUN
crl-24580	234	26	of	of	ADP
crl-24580	234	27	interaction	interaction	NOUN
crl-24580	234	28	.	.	PUNCT
crl-24580	235	1	access	access	NOUN
crl-24580	235	2	policies	policy	NOUN
crl-24580	235	3	and	and	CCONJ
crl-24580	235	4	“	"	PUNCT
crl-24580	235	5	other	other	ADJ
crl-24580	235	6	”	"	PUNCT
crl-24580	235	7	questions	question	NOUN
crl-24580	235	8	figured	figure	VERB
crl-24580	235	9	prominently	prominently	ADV
crl-24580	235	10	in	in	ADP
crl-24580	235	11	email	email	NOUN
crl-24580	235	12	as	as	SCONJ
crl-24580	235	13	compared	compare	VERB
crl-24580	235	14	to	to	ADP
crl-24580	235	15	other	other	ADJ
crl-24580	235	16	methods	method	NOUN
crl-24580	235	17	.	.	PUNCT
crl-24580	236	1	anecdotally	anecdotally	ADV
crl-24580	236	2	,	,	PUNCT
crl-24580	236	3	we	we	PRON
crl-24580	236	4	have	have	AUX
crl-24580	236	5	observed	observe	VERB
crl-24580	236	6	that	that	SCONJ
crl-24580	236	7	users	user	NOUN
crl-24580	236	8	who	who	PRON
crl-24580	236	9	are	be	AUX
crl-24580	236	10	not	not	PART
crl-24580	236	11	part	part	NOUN
crl-24580	236	12	of	of	ADP
crl-24580	236	13	the	the	DET
crl-24580	236	14	mcgill	mcgill	PROPN
crl-24580	236	15	community	community	NOUN
crl-24580	236	16	often	often	ADV
crl-24580	236	17	ask	ask	VERB
crl-24580	236	18	these	these	DET
crl-24580	236	19	categories	category	NOUN
crl-24580	236	20	of	of	ADP
crl-24580	236	21	questions	question	NOUN
crl-24580	236	22	.	.	PUNCT
crl-24580	237	1	a	a	DET
crl-24580	237	2	high	high	ADJ
crl-24580	237	3	proportion	proportion	NOUN
crl-24580	237	4	of	of	ADP
crl-24580	237	5	questions	question	NOUN
crl-24580	237	6	in	in	ADP
crl-24580	237	7	the	the	DET
crl-24580	237	8	“	"	PUNCT
crl-24580	237	9	other	other	ADJ
crl-24580	237	10	”	"	PUNCT
crl-24580	237	11	category	category	NOUN
crl-24580	237	12	pertained	pertain	VERB
crl-24580	237	13	to	to	ADP
crl-24580	237	14	matters	matter	NOUN
crl-24580	237	15	that	that	PRON
crl-24580	237	16	did	do	AUX
crl-24580	237	17	not	not	PART
crl-24580	237	18	relate	relate	VERB
crl-24580	237	19	to	to	ADP
crl-24580	237	20	the	the	DET
crl-24580	237	21	library	library	NOUN
crl-24580	237	22	but	but	CCONJ
crl-24580	237	23	rather	rather	ADV
crl-24580	237	24	to	to	ADP
crl-24580	237	25	other	other	ADJ
crl-24580	237	26	aspects	aspect	NOUN
crl-24580	237	27	of	of	ADP
crl-24580	237	28	the	the	DET
crl-24580	237	29	university	university	NOUN
crl-24580	237	30	.	.	PUNCT
crl-24580	238	1	perhaps	perhaps	ADV
crl-24580	238	2	outside	outside	ADJ
crl-24580	238	3	users	user	NOUN
crl-24580	238	4	are	be	AUX
crl-24580	238	5	less	less	ADV
crl-24580	238	6	familiar	familiar	ADJ
crl-24580	238	7	with	with	ADP
crl-24580	238	8	or	or	CCONJ
crl-24580	238	9	less	less	ADV
crl-24580	238	10	comfortable	comfortable	ADJ
crl-24580	238	11	using	use	VERB
crl-24580	238	12	live	live	ADJ
crl-24580	238	13	chat	chat	NOUN
crl-24580	238	14	and	and	CCONJ
crl-24580	238	15	texting	texte	VERB
crl-24580	238	16	to	to	PART
crl-24580	238	17	make	make	VERB
crl-24580	238	18	inquiries	inquiry	NOUN
crl-24580	238	19	about	about	ADP
crl-24580	238	20	the	the	DET
crl-24580	238	21	library	library	NOUN
crl-24580	238	22	’s	’s	PART
crl-24580	238	23	policies	policy	NOUN
crl-24580	238	24	and	and	CCONJ
crl-24580	238	25	services	service	NOUN
crl-24580	238	26	and	and	CCONJ
crl-24580	238	27	are	be	AUX
crl-24580	238	28	also	also	ADV
crl-24580	238	29	unfamiliar	unfamiliar	ADJ
crl-24580	238	30	with	with	ADP
crl-24580	238	31	the	the	DET
crl-24580	238	32	methods	method	NOUN
crl-24580	238	33	for	for	ADP
crl-24580	238	34	contacting	contact	VERB
crl-24580	238	35	other	other	ADJ
crl-24580	238	36	units	unit	NOUN
crl-24580	238	37	on	on	ADP
crl-24580	238	38	campus	campus	NOUN
crl-24580	238	39	.	.	PUNCT
crl-24580	239	1	however	however	ADV
crl-24580	239	2	,	,	PUNCT
crl-24580	239	3	these	these	PRON
crl-24580	239	4	are	be	AUX
crl-24580	239	5	speculations	speculation	NOUN
crl-24580	239	6	and	and	CCONJ
crl-24580	239	7	it	it	PRON
crl-24580	239	8	is	be	AUX
crl-24580	239	9	beyond	beyond	ADP
crl-24580	239	10	the	the	DET
crl-24580	239	11	scope	scope	NOUN
crl-24580	239	12	of	of	ADP
crl-24580	239	13	the	the	DET
crl-24580	239	14	current	current	ADJ
crl-24580	239	15	study	study	NOUN
crl-24580	239	16	to	to	PART
crl-24580	239	17	determine	determine	VERB
crl-24580	239	18	the	the	DET
crl-24580	239	19	types	type	NOUN
crl-24580	239	20	of	of	ADP
crl-24580	239	21	questions	question	NOUN
crl-24580	239	22	asked	ask	VERB
crl-24580	239	23	by	by	ADP
crl-24580	239	24	specific	specific	ADJ
crl-24580	239	25	user	user	NOUN
crl-24580	239	26	groups	group	NOUN
crl-24580	239	27	.	.	PUNCT
crl-24580	240	1	figure	figure	VERB
crl-24580	240	2	2	2	NUM
crl-24580	240	3	question	question	NOUN
crl-24580	240	4	category	category	NOUN
crl-24580	240	5	by	by	ADP
crl-24580	240	6	delivery	delivery	NOUN
crl-24580	240	7	method	method	NOUN
crl-24580	240	8	dissonance	dissonance	NOUN
crl-24580	240	9	between	between	ADP
crl-24580	240	10	perceptions	perception	NOUN
crl-24580	240	11	and	and	CCONJ
crl-24580	240	12	use	use	NOUN
crl-24580	240	13	of	of	ADP
crl-24580	240	14	virtual	virtual	ADJ
crl-24580	240	15	reference	reference	NOUN
crl-24580	240	16	methods	method	NOUN
crl-24580	240	17	517	517	NUM
crl-24580	240	18	email	email	NOUN
crl-24580	240	19	and	and	CCONJ
crl-24580	240	20	chat	chat	NOUN
crl-24580	240	21	saw	see	VERB
crl-24580	240	22	high	high	ADJ
crl-24580	240	23	percentages	percentage	NOUN
crl-24580	240	24	of	of	ADP
crl-24580	240	25	questions	question	NOUN
crl-24580	240	26	pertaining	pertain	VERB
crl-24580	240	27	to	to	ADP
crl-24580	240	28	problems	problem	NOUN
crl-24580	240	29	with	with	ADP
crl-24580	240	30	access	access	NOUN
crl-24580	240	31	to	to	ADP
crl-24580	240	32	e	e	NOUN
crl-24580	240	33	-	-	NOUN
crl-24580	240	34	resources	resource	NOUN
crl-24580	240	35	while	while	SCONJ
crl-24580	240	36	texting	texting	NOUN
crl-24580	240	37	did	do	VERB
crl-24580	240	38	not	not	PART
crl-24580	240	39	,	,	PUNCT
crl-24580	240	40	presumably	presumably	ADV
crl-24580	240	41	because	because	SCONJ
crl-24580	240	42	questions	question	NOUN
crl-24580	240	43	like	like	ADP
crl-24580	240	44	these	these	PRON
crl-24580	240	45	normally	normally	ADV
crl-24580	240	46	arise	arise	VERB
crl-24580	240	47	when	when	SCONJ
crl-24580	240	48	users	user	NOUN
crl-24580	240	49	are	be	AUX
crl-24580	240	50	consulting	consult	VERB
crl-24580	240	51	the	the	DET
crl-24580	240	52	library	library	NOUN
crl-24580	240	53	’s	’s	PART
crl-24580	240	54	catalogue	catalogue	NOUN
crl-24580	240	55	,	,	PUNCT
crl-24580	240	56	an	an	DET
crl-24580	240	57	activity	activity	NOUN
crl-24580	240	58	that	that	PRON
crl-24580	240	59	they	they	PRON
crl-24580	240	60	may	may	AUX
crl-24580	240	61	not	not	PART
crl-24580	240	62	be	be	AUX
crl-24580	240	63	so	so	ADV
crl-24580	240	64	readily	readily	ADV
crl-24580	240	65	able	able	ADJ
crl-24580	240	66	or	or	CCONJ
crl-24580	240	67	willing	willing	ADJ
crl-24580	240	68	to	to	PART
crl-24580	240	69	do	do	VERB
crl-24580	240	70	while	while	SCONJ
crl-24580	240	71	on	on	ADP
crl-24580	240	72	their	their	PRON
crl-24580	240	73	cell	cell	NOUN
crl-24580	240	74	phones	phone	NOUN
crl-24580	240	75	.	.	PUNCT
crl-24580	241	1	hours	hour	NOUN
crl-24580	241	2	and	and	CCONJ
crl-24580	241	3	library	library	PROPN
crl-24580	241	4	physical	physical	ADJ
crl-24580	241	5	facilities	facility	NOUN
crl-24580	241	6	questions	question	NOUN
crl-24580	241	7	,	,	PUNCT
crl-24580	241	8	such	such	ADJ
crl-24580	241	9	as	as	ADP
crl-24580	241	10	how	how	SCONJ
crl-24580	241	11	to	to	PART
crl-24580	241	12	print	print	VERB
crl-24580	241	13	or	or	CCONJ
crl-24580	241	14	directional	directional	ADJ
crl-24580	241	15	information	information	NOUN
crl-24580	241	16	,	,	PUNCT
crl-24580	241	17	appeared	appear	VERB
crl-24580	241	18	much	much	ADV
crl-24580	241	19	more	more	ADV
crl-24580	241	20	frequently	frequently	ADV
crl-24580	241	21	in	in	ADP
crl-24580	241	22	texting	texte	VERB
crl-24580	241	23	than	than	ADP
crl-24580	241	24	in	in	ADP
crl-24580	241	25	other	other	ADJ
crl-24580	241	26	methods	method	NOUN
crl-24580	241	27	.	.	PUNCT
crl-24580	242	1	it	it	PRON
crl-24580	242	2	is	be	AUX
crl-24580	242	3	possible	possible	ADJ
crl-24580	242	4	that	that	SCONJ
crl-24580	242	5	these	these	DET
crl-24580	242	6	types	type	NOUN
crl-24580	242	7	of	of	ADP
crl-24580	242	8	questions	question	NOUN
crl-24580	242	9	happen	happen	VERB
crl-24580	242	10	more	more	ADV
crl-24580	242	11	readily	readily	ADV
crl-24580	242	12	when	when	SCONJ
crl-24580	242	13	users	user	NOUN
crl-24580	242	14	are	be	AUX
crl-24580	242	15	on	on	ADP
crl-24580	242	16	the	the	DET
crl-24580	242	17	go	go	NOUN
crl-24580	242	18	and	and	CCONJ
crl-24580	242	19	do	do	AUX
crl-24580	242	20	not	not	PART
crl-24580	242	21	necessarily	necessarily	ADV
crl-24580	242	22	have	have	VERB
crl-24580	242	23	easy	easy	ADJ
crl-24580	242	24	access	access	NOUN
crl-24580	242	25	to	to	ADP
crl-24580	242	26	information	information	NOUN
crl-24580	242	27	on	on	ADP
crl-24580	242	28	the	the	DET
crl-24580	242	29	library	library	NOUN
crl-24580	242	30	’s	’s	PART
crl-24580	242	31	webpages	webpage	NOUN
crl-24580	242	32	as	as	SCONJ
crl-24580	242	33	they	they	PRON
crl-24580	242	34	generally	generally	ADV
crl-24580	242	35	would	would	AUX
crl-24580	242	36	have	have	VERB
crl-24580	242	37	when	when	SCONJ
crl-24580	242	38	they	they	PRON
crl-24580	242	39	are	be	AUX
crl-24580	242	40	on	on	ADP
crl-24580	242	41	a	a	DET
crl-24580	242	42	laptop	laptop	NOUN
crl-24580	242	43	or	or	CCONJ
crl-24580	242	44	desktop	desktop	NOUN
crl-24580	242	45	computer	computer	NOUN
crl-24580	242	46	.	.	PUNCT
crl-24580	243	1	the	the	DET
crl-24580	243	2	prominent	prominent	ADJ
crl-24580	243	3	question	question	NOUN
crl-24580	243	4	categories	category	NOUN
crl-24580	243	5	received	receive	VERB
crl-24580	243	6	via	via	ADP
crl-24580	243	7	texting	texte	VERB
crl-24580	243	8	align	align	NOUN
crl-24580	243	9	with	with	ADP
crl-24580	243	10	users	user	NOUN
crl-24580	243	11	’	’	PART
crl-24580	243	12	perceptions	perception	NOUN
crl-24580	243	13	that	that	SCONJ
crl-24580	243	14	texting	texting	NOUN
crl-24580	243	15	is	be	AUX
crl-24580	243	16	well	well	ADV
crl-24580	243	17	suited	suited	ADJ
crl-24580	243	18	to	to	ADP
crl-24580	243	19	hours	hour	NOUN
crl-24580	243	20	and	and	CCONJ
crl-24580	243	21	directional	directional	ADJ
crl-24580	243	22	-	-	PUNCT
crl-24580	243	23	type	type	NOUN
crl-24580	243	24	questions	question	NOUN
crl-24580	243	25	.	.	PUNCT
crl-24580	243	26	similar	similar	ADJ
crl-24580	243	27	to	to	ADP
crl-24580	243	28	the	the	DET
crl-24580	243	29	read	read	NOUN
crl-24580	243	30	scale	scale	NOUN
crl-24580	243	31	ratings	rating	NOUN
crl-24580	243	32	by	by	ADP
crl-24580	243	33	delivery	delivery	NOUN
crl-24580	243	34	method	method	NOUN
crl-24580	243	35	,	,	PUNCT
crl-24580	243	36	the	the	DET
crl-24580	243	37	findings	finding	NOUN
crl-24580	243	38	pertaining	pertain	VERB
crl-24580	243	39	to	to	PART
crl-24580	243	40	question	question	VERB
crl-24580	243	41	category	category	NOUN
crl-24580	243	42	by	by	ADP
crl-24580	243	43	delivery	delivery	NOUN
crl-24580	243	44	method	method	NOUN
crl-24580	243	45	suggest	suggest	VERB
crl-24580	243	46	that	that	SCONJ
crl-24580	243	47	different	different	ADJ
crl-24580	243	48	methods	method	NOUN
crl-24580	243	49	could	could	AUX
crl-24580	243	50	be	be	AUX
crl-24580	243	51	staffed	staff	VERB
crl-24580	243	52	by	by	ADP
crl-24580	243	53	different	different	ADJ
crl-24580	243	54	categories	category	NOUN
crl-24580	243	55	of	of	ADP
crl-24580	243	56	employees	employee	NOUN
crl-24580	243	57	.	.	PUNCT
crl-24580	244	1	based	base	VERB
crl-24580	244	2	on	on	ADP
crl-24580	244	3	the	the	DET
crl-24580	244	4	data	datum	NOUN
crl-24580	244	5	,	,	PUNCT
crl-24580	244	6	we	we	PRON
crl-24580	244	7	can	can	AUX
crl-24580	244	8	conclude	conclude	VERB
crl-24580	244	9	that	that	DET
crl-24580	244	10	texting	texting	NOUN
crl-24580	244	11	,	,	PUNCT
crl-24580	244	12	where	where	SCONJ
crl-24580	244	13	questions	question	NOUN
crl-24580	244	14	predominantly	predominantly	ADV
crl-24580	244	15	concern	concern	ADJ
crl-24580	244	16	hours	hour	NOUN
crl-24580	244	17	,	,	PUNCT
crl-24580	244	18	library	library	ADJ
crl-24580	244	19	physical	physical	ADJ
crl-24580	244	20	facilities	facility	NOUN
crl-24580	244	21	,	,	PUNCT
crl-24580	244	22	and	and	CCONJ
crl-24580	244	23	library	library	NOUN
crl-24580	244	24	systems	system	NOUN
crl-24580	244	25	,	,	PUNCT
crl-24580	244	26	could	could	AUX
crl-24580	244	27	be	be	AUX
crl-24580	244	28	adequately	adequately	ADV
crl-24580	244	29	staffed	staff	VERB
crl-24580	244	30	by	by	ADP
crl-24580	244	31	library	library	ADJ
crl-24580	244	32	assistants	assistant	NOUN
crl-24580	244	33	and/or	and/or	CCONJ
crl-24580	244	34	students	student	NOUN
crl-24580	244	35	rather	rather	ADV
crl-24580	244	36	than	than	ADP
crl-24580	244	37	librarians	librarian	NOUN
crl-24580	244	38	.	.	PUNCT
crl-24580	245	1	the	the	DET
crl-24580	245	2	questions	question	NOUN
crl-24580	245	3	asked	ask	VERB
crl-24580	245	4	via	via	ADP
crl-24580	245	5	this	this	DET
crl-24580	245	6	method	method	NOUN
crl-24580	245	7	are	be	AUX
crl-24580	245	8	in	in	ADP
crl-24580	245	9	line	line	NOUN
crl-24580	245	10	with	with	ADP
crl-24580	245	11	what	what	PRON
crl-24580	245	12	these	these	DET
crl-24580	245	13	staff	staff	NOUN
crl-24580	245	14	groups	group	NOUN
crl-24580	245	15	are	be	AUX
crl-24580	245	16	trained	train	VERB
crl-24580	245	17	in	in	ADP
crl-24580	245	18	and	and	CCONJ
crl-24580	245	19	can	can	AUX
crl-24580	245	20	be	be	AUX
crl-24580	245	21	expected	expect	VERB
crl-24580	245	22	to	to	PART
crl-24580	245	23	answer	answer	VERB
crl-24580	245	24	.	.	PUNCT
crl-24580	246	1	in	in	ADP
crl-24580	246	2	comparison	comparison	NOUN
crl-24580	246	3	,	,	PUNCT
crl-24580	246	4	chat	chat	VERB
crl-24580	246	5	and	and	CCONJ
crl-24580	246	6	email	email	NOUN
crl-24580	246	7	are	be	AUX
crl-24580	246	8	largely	largely	ADV
crl-24580	246	9	reference	reference	NOUN
crl-24580	246	10	/	/	SYM
crl-24580	246	11	research	research	NOUN
crl-24580	246	12	,	,	PUNCT
crl-24580	246	13	problems	problem	NOUN
crl-24580	246	14	with	with	ADP
crl-24580	246	15	access	access	NOUN
crl-24580	246	16	to	to	ADP
crl-24580	246	17	e	e	NOUN
crl-24580	246	18	-	-	NOUN
crl-24580	246	19	resources	resource	NOUN
crl-24580	246	20	,	,	PUNCT
crl-24580	246	21	and	and	CCONJ
crl-24580	246	22	interlibrary	interlibrary	ADJ
crl-24580	246	23	loan	loan	NOUN
crl-24580	246	24	questions	question	NOUN
crl-24580	246	25	,	,	PUNCT
crl-24580	246	26	suggesting	suggest	VERB
crl-24580	246	27	that	that	SCONJ
crl-24580	246	28	our	our	PRON
crl-24580	246	29	service	service	NOUN
crl-24580	246	30	model	model	NOUN
crl-24580	246	31	of	of	ADP
crl-24580	246	32	primarily	primarily	ADV
crl-24580	246	33	staffing	staff	VERB
crl-24580	246	34	the	the	DET
crl-24580	246	35	services	service	NOUN
crl-24580	246	36	with	with	ADP
crl-24580	246	37	professional	professional	ADJ
crl-24580	246	38	librarians	librarian	NOUN
crl-24580	246	39	is	be	AUX
crl-24580	246	40	in	in	ADP
crl-24580	246	41	line	line	NOUN
crl-24580	246	42	with	with	ADP
crl-24580	246	43	the	the	DET
crl-24580	246	44	types	type	NOUN
crl-24580	246	45	of	of	ADP
crl-24580	246	46	questions	question	NOUN
crl-24580	246	47	we	we	PRON
crl-24580	246	48	receive	receive	VERB
crl-24580	246	49	.	.	PUNCT
crl-24580	247	1	the	the	DET
crl-24580	247	2	current	current	ADJ
crl-24580	247	3	findings	finding	NOUN
crl-24580	247	4	concur	concur	VERB
crl-24580	247	5	with	with	ADP
crl-24580	247	6	previous	previous	ADJ
crl-24580	247	7	research	research	NOUN
crl-24580	247	8	suggesting	suggest	VERB
crl-24580	247	9	that	that	SCONJ
crl-24580	247	10	chat	chat	NOUN
crl-24580	247	11	and	and	CCONJ
crl-24580	247	12	email	email	NOUN
crl-24580	247	13	should	should	AUX
crl-24580	247	14	be	be	AUX
crl-24580	247	15	staffed	staff	VERB
crl-24580	247	16	by	by	ADP
crl-24580	247	17	librarians	librarian	NOUN
crl-24580	247	18	due	due	ADP
crl-24580	247	19	to	to	ADP
crl-24580	247	20	the	the	DET
crl-24580	247	21	prevalence	prevalence	NOUN
crl-24580	247	22	of	of	ADP
crl-24580	247	23	reference	reference	NOUN
crl-24580	247	24	questions	question	NOUN
crl-24580	247	25	received	receive	VERB
crl-24580	247	26	via	via	ADP
crl-24580	247	27	these	these	DET
crl-24580	247	28	methods.64	methods.64	NOUN
crl-24580	247	29	reference	reference	NOUN
crl-24580	247	30	interviews	interview	NOUN
crl-24580	247	31	and	and	CCONJ
crl-24580	247	32	instruction	instruction	NOUN
crl-24580	247	33	most	most	ADV
crl-24580	247	34	frequent	frequent	ADJ
crl-24580	247	35	in	in	ADP
crl-24580	247	36	chat	chat	NOUN
crl-24580	247	37	in	in	ADP
crl-24580	247	38	response	response	NOUN
crl-24580	247	39	to	to	ADP
crl-24580	247	40	research	research	NOUN
crl-24580	247	41	question	question	NOUN
crl-24580	247	42	4	4	NUM
crl-24580	247	43	(	(	PUNCT
crl-24580	247	44	does	do	AUX
crl-24580	247	45	the	the	DET
crl-24580	247	46	presence	presence	NOUN
crl-24580	247	47	of	of	ADP
crl-24580	247	48	reference	reference	NOUN
crl-24580	247	49	interviews	interview	NOUN
crl-24580	247	50	and	and	CCONJ
crl-24580	247	51	instruction	instruction	NOUN
crl-24580	247	52	differ	differ	VERB
crl-24580	247	53	across	across	ADP
crl-24580	247	54	virtual	virtual	ADJ
crl-24580	247	55	reference	reference	NOUN
crl-24580	247	56	methods	method	NOUN
crl-24580	247	57	?	?	PUNCT
crl-24580	248	1	if	if	SCONJ
crl-24580	248	2	so	so	ADV
crl-24580	248	3	,	,	PUNCT
crl-24580	248	4	are	be	AUX
crl-24580	248	5	the	the	DET
crl-24580	248	6	associations	association	NOUN
crl-24580	248	7	between	between	ADP
crl-24580	248	8	the	the	DET
crl-24580	248	9	variables	variable	NOUN
crl-24580	248	10	statistically	statistically	ADV
crl-24580	248	11	significant	significant	ADJ
crl-24580	248	12	?	?	PUNCT
crl-24580	248	13	)	)	PUNCT
crl-24580	248	14	,	,	PUNCT
crl-24580	248	15	our	our	PRON
crl-24580	248	16	analysis	analysis	NOUN
crl-24580	248	17	shows	show	VERB
crl-24580	248	18	that	that	SCONJ
crl-24580	248	19	there	there	PRON
crl-24580	248	20	are	be	VERB
crl-24580	248	21	differences	difference	NOUN
crl-24580	248	22	.	.	PUNCT
crl-24580	249	1	we	we	PRON
crl-24580	249	2	found	find	VERB
crl-24580	249	3	statistically	statistically	ADV
crl-24580	249	4	significant	significant	ADJ
crl-24580	249	5	associations	association	NOUN
crl-24580	249	6	between	between	ADP
crl-24580	249	7	the	the	DET
crl-24580	249	8	frequency	frequency	NOUN
crl-24580	249	9	of	of	ADP
crl-24580	249	10	reference	reference	NOUN
crl-24580	249	11	interviews	interview	NOUN
crl-24580	249	12	and	and	CCONJ
crl-24580	249	13	the	the	DET
crl-24580	249	14	delivery	delivery	NOUN
crl-24580	249	15	method	method	NOUN
crl-24580	249	16	and	and	CCONJ
crl-24580	249	17	between	between	ADP
crl-24580	249	18	the	the	DET
crl-24580	249	19	frequency	frequency	NOUN
crl-24580	249	20	of	of	ADP
crl-24580	249	21	instruction	instruction	NOUN
crl-24580	249	22	and	and	CCONJ
crl-24580	249	23	the	the	DET
crl-24580	249	24	delivery	delivery	NOUN
crl-24580	249	25	method	method	NOUN
crl-24580	249	26	.	.	PUNCT
crl-24580	250	1	both	both	DET
crl-24580	250	2	reference	reference	NOUN
crl-24580	250	3	interviews	interview	NOUN
crl-24580	250	4	and	and	CCONJ
crl-24580	250	5	instruction	instruction	NOUN
crl-24580	250	6	were	be	AUX
crl-24580	250	7	most	most	ADV
crl-24580	250	8	prevalent	prevalent	ADJ
crl-24580	250	9	in	in	ADP
crl-24580	250	10	chat	chat	PROPN
crl-24580	250	11	transcripts	transcript	NOUN
crl-24580	250	12	.	.	PUNCT
crl-24580	251	1	our	our	PRON
crl-24580	251	2	analysis	analysis	NOUN
crl-24580	251	3	showed	show	VERB
crl-24580	251	4	there	there	PRON
crl-24580	251	5	was	be	VERB
crl-24580	251	6	a	a	DET
crl-24580	251	7	moderate	moderate	ADJ
crl-24580	251	8	strength	strength	NOUN
crl-24580	251	9	of	of	ADP
crl-24580	251	10	association	association	NOUN
crl-24580	251	11	between	between	ADP
crl-24580	251	12	the	the	DET
crl-24580	251	13	presence	presence	NOUN
crl-24580	251	14	of	of	ADP
crl-24580	251	15	a	a	DET
crl-24580	251	16	reference	reference	NOUN
crl-24580	251	17	interview	interview	NOUN
crl-24580	251	18	and	and	CCONJ
crl-24580	251	19	the	the	DET
crl-24580	251	20	delivery	delivery	NOUN
crl-24580	251	21	method	method	NOUN
crl-24580	251	22	(	(	PUNCT
crl-24580	251	23	χ2	χ2	NOUN
crl-24580	251	24	=	=	PUNCT
crl-24580	251	25	140.55	140.55	NUM
crl-24580	251	26	,	,	PUNCT
crl-24580	251	27	p	p	X
crl-24580	251	28	<	<	X
crl-24580	251	29	.001	.001	NUM
crl-24580	251	30	,	,	PUNCT
crl-24580	251	31	v	v	NOUN
crl-24580	251	32	=	=	SYM
crl-24580	251	33	.43	.43	NUM
crl-24580	251	34	)	)	PUNCT
crl-24580	251	35	.	.	PUNCT
crl-24580	252	1	reference	reference	NOUN
crl-24580	252	2	interviews	interview	NOUN
crl-24580	252	3	occurred	occur	VERB
crl-24580	252	4	much	much	ADV
crl-24580	252	5	more	more	ADV
crl-24580	252	6	frequently	frequently	ADV
crl-24580	252	7	in	in	ADP
crl-24580	252	8	chat	chat	NOUN
crl-24580	252	9	than	than	ADP
crl-24580	252	10	in	in	ADP
crl-24580	252	11	email	email	NOUN
crl-24580	252	12	and	and	CCONJ
crl-24580	252	13	texting	texting	NOUN
crl-24580	252	14	(	(	PUNCT
crl-24580	252	15	see	see	VERB
crl-24580	252	16	figure	figure	NOUN
crl-24580	252	17	3	3	NUM
crl-24580	252	18	for	for	ADP
crl-24580	252	19	a	a	DET
crl-24580	252	20	breakdown	breakdown	NOUN
crl-24580	252	21	of	of	ADP
crl-24580	252	22	the	the	DET
crl-24580	252	23	percentage	percentage	NOUN
crl-24580	252	24	of	of	ADP
crl-24580	252	25	questions	question	NOUN
crl-24580	252	26	with	with	ADP
crl-24580	252	27	reference	reference	NOUN
crl-24580	252	28	interviews	interview	NOUN
crl-24580	252	29	by	by	ADP
crl-24580	252	30	delivery	delivery	NOUN
crl-24580	252	31	method	method	NOUN
crl-24580	252	32	)	)	PUNCT
crl-24580	252	33	.	.	PUNCT
crl-24580	253	1	these	these	DET
crl-24580	253	2	results	result	NOUN
crl-24580	253	3	align	align	VERB
crl-24580	253	4	with	with	ADP
crl-24580	253	5	those	those	PRON
crl-24580	253	6	from	from	ADP
crl-24580	253	7	the	the	DET
crl-24580	253	8	interviews	interview	NOUN
crl-24580	253	9	where	where	SCONJ
crl-24580	253	10	,	,	PUNCT
crl-24580	253	11	although	although	SCONJ
crl-24580	253	12	participants	participant	NOUN
crl-24580	253	13	did	do	AUX
crl-24580	253	14	not	not	PART
crl-24580	253	15	mention	mention	VERB
crl-24580	253	16	the	the	DET
crl-24580	253	17	reference	reference	NOUN
crl-24580	253	18	interview	interview	NOUN
crl-24580	253	19	per	per	ADP
crl-24580	253	20	se	se	X
crl-24580	253	21	,	,	PUNCT
crl-24580	253	22	they	they	PRON
crl-24580	253	23	most	most	ADV
crl-24580	253	24	often	often	ADV
crl-24580	253	25	discussed	discuss	VERB
crl-24580	253	26	the	the	DET
crl-24580	253	27	back	back	NOUN
crl-24580	253	28	-	-	PUNCT
crl-24580	253	29	and	and	CCONJ
crl-24580	253	30	-	-	PUNCT
crl-24580	253	31	forth	forth	NOUN
crl-24580	253	32	nature	nature	NOUN
crl-24580	253	33	of	of	ADP
crl-24580	253	34	an	an	DET
crl-24580	253	35	interaction	interaction	NOUN
crl-24580	253	36	in	in	ADP
crl-24580	253	37	the	the	DET
crl-24580	253	38	context	context	NOUN
crl-24580	253	39	of	of	ADP
crl-24580	253	40	chat	chat	PROPN
crl-24580	253	41	.	.	PUNCT
crl-24580	254	1	chat	chat	NOUN
crl-24580	254	2	is	be	AUX
crl-24580	254	3	possibly	possibly	ADV
crl-24580	254	4	more	more	ADV
crl-24580	254	5	conducive	conducive	ADJ
crl-24580	254	6	to	to	ADP
crl-24580	254	7	conducting	conduct	VERB
crl-24580	254	8	reference	reference	NOUN
crl-24580	254	9	interviews	interview	NOUN
crl-24580	254	10	than	than	ADP
crl-24580	254	11	other	other	ADJ
crl-24580	254	12	methods	method	NOUN
crl-24580	254	13	because	because	SCONJ
crl-24580	254	14	of	of	ADP
crl-24580	254	15	its	its	PRON
crl-24580	254	16	conversational	conversational	ADJ
crl-24580	254	17	nature,65	nature,65	NOUN
crl-24580	254	18	which	which	PRON
crl-24580	254	19	is	be	AUX
crl-24580	254	20	facilitated	facilitate	VERB
crl-24580	254	21	by	by	ADP
crl-24580	254	22	its	its	PRON
crl-24580	254	23	technological	technological	ADJ
crl-24580	254	24	advantages	advantage	NOUN
crl-24580	254	25	,	,	PUNCT
crl-24580	254	26	namely	namely	ADV
crl-24580	254	27	its	its	PRON
crl-24580	254	28	synchronicity	synchronicity	NOUN
crl-24580	254	29	.	.	PUNCT
crl-24580	255	1	however	however	ADV
crl-24580	255	2	,	,	PUNCT
crl-24580	255	3	chat	chat	PROPN
crl-24580	255	4	’s	’s	PART
crl-24580	255	5	synchronous	synchronous	ADJ
crl-24580	255	6	nature	nature	NOUN
crl-24580	255	7	does	do	AUX
crl-24580	255	8	not	not	PART
crl-24580	255	9	appear	appear	VERB
crl-24580	255	10	to	to	PART
crl-24580	255	11	solely	solely	ADV
crl-24580	255	12	explain	explain	VERB
crl-24580	255	13	the	the	DET
crl-24580	255	14	high	high	ADJ
crl-24580	255	15	frequency	frequency	NOUN
crl-24580	255	16	of	of	ADP
crl-24580	255	17	reference	reference	NOUN
crl-24580	255	18	interviews	interview	NOUN
crl-24580	255	19	in	in	ADP
crl-24580	255	20	chat	chat	NOUN
crl-24580	255	21	in	in	ADP
crl-24580	255	22	comparison	comparison	NOUN
crl-24580	255	23	with	with	ADP
crl-24580	255	24	email	email	NOUN
crl-24580	255	25	and	and	CCONJ
crl-24580	255	26	texting	texting	NOUN
crl-24580	255	27	.	.	PUNCT
crl-24580	256	1	if	if	SCONJ
crl-24580	256	2	synchronicity	synchronicity	NOUN
crl-24580	256	3	increases	increase	VERB
crl-24580	256	4	the	the	DET
crl-24580	256	5	frequency	frequency	NOUN
crl-24580	256	6	of	of	ADP
crl-24580	256	7	reference	reference	NOUN
crl-24580	256	8	interviews	interview	NOUN
crl-24580	256	9	in	in	ADP
crl-24580	256	10	chat	chat	PROPN
crl-24580	256	11	,	,	PUNCT
crl-24580	256	12	it	it	PRON
crl-24580	256	13	does	do	AUX
crl-24580	256	14	not	not	PART
crl-24580	256	15	appear	appear	VERB
crl-24580	256	16	to	to	PART
crl-24580	256	17	do	do	VERB
crl-24580	256	18	so	so	ADV
crl-24580	256	19	for	for	ADP
crl-24580	256	20	texting	texting	NOUN
crl-24580	256	21	,	,	PUNCT
crl-24580	256	22	which	which	PRON
crl-24580	256	23	is	be	AUX
crl-24580	256	24	also	also	ADV
crl-24580	256	25	relatively	relatively	ADV
crl-24580	256	26	,	,	PUNCT
crl-24580	256	27	although	although	SCONJ
crl-24580	256	28	not	not	PART
crl-24580	256	29	wholly	wholly	ADV
crl-24580	256	30	,	,	PUNCT
crl-24580	256	31	synchronous	synchronous	ADJ
crl-24580	256	32	.	.	PUNCT
crl-24580	257	1	other	other	ADJ
crl-24580	257	2	factors	factor	NOUN
crl-24580	257	3	may	may	AUX
crl-24580	257	4	be	be	AUX
crl-24580	257	5	at	at	ADP
crl-24580	257	6	play	play	NOUN
crl-24580	257	7	.	.	PUNCT
crl-24580	258	1	chat	chat	VERB
crl-24580	258	2	’s	’s	PART
crl-24580	258	3	level	level	NOUN
crl-24580	258	4	of	of	ADP
crl-24580	258	5	personalness	personalness	NOUN
crl-24580	258	6	and	and	CCONJ
crl-24580	258	7	informality66	informality66	NOUN
crl-24580	258	8	may	may	AUX
crl-24580	258	9	also	also	ADV
crl-24580	258	10	increase	increase	VERB
crl-24580	258	11	the	the	DET
crl-24580	258	12	frequency	frequency	NOUN
crl-24580	258	13	of	of	ADP
crl-24580	258	14	reference	reference	NOUN
crl-24580	258	15	interviews	interview	NOUN
crl-24580	258	16	in	in	ADP
crl-24580	258	17	comparison	comparison	NOUN
crl-24580	258	18	with	with	ADP
crl-24580	258	19	other	other	ADJ
crl-24580	258	20	methods	method	NOUN
crl-24580	258	21	.	.	PUNCT
crl-24580	259	1	the	the	DET
crl-24580	259	2	higher	high	ADJ
crl-24580	259	3	percentage	percentage	NOUN
crl-24580	259	4	of	of	ADP
crl-24580	259	5	reference	reference	NOUN
crl-24580	259	6	interviews	interview	NOUN
crl-24580	259	7	in	in	ADP
crl-24580	259	8	chat	chat	NOUN
crl-24580	259	9	mirrors	mirror	NOUN
crl-24580	259	10	findings	finding	NOUN
crl-24580	259	11	from	from	ADP
crl-24580	259	12	lee	lee	PROPN
crl-24580	259	13	’s	’s	PART
crl-24580	259	14	study	study	NOUN
crl-24580	259	15	that	that	SCONJ
crl-24580	259	16	518	518	NUM
crl-24580	259	17	college	college	NOUN
crl-24580	259	18	&	&	CCONJ
crl-24580	259	19	research	research	PROPN
crl-24580	259	20	libraries	library	NOUN
crl-24580	259	21	may	may	AUX
crl-24580	259	22	2022	2022	NUM
crl-24580	259	23	question	question	NOUN
crl-24580	259	24	negotiation	negotiation	NOUN
crl-24580	259	25	in	in	ADP
crl-24580	259	26	the	the	DET
crl-24580	259	27	form	form	NOUN
crl-24580	259	28	of	of	ADP
crl-24580	259	29	a	a	DET
crl-24580	259	30	reference	reference	NOUN
crl-24580	259	31	interview	interview	NOUN
crl-24580	259	32	occurs	occur	VERB
crl-24580	259	33	more	more	ADV
crl-24580	259	34	frequently	frequently	ADV
crl-24580	259	35	in	in	ADP
crl-24580	259	36	chat	chat	NOUN
crl-24580	259	37	than	than	ADP
crl-24580	259	38	in	in	ADP
crl-24580	259	39	email.67	email.67	NOUN
crl-24580	259	40	nevertheless	nevertheless	ADV
crl-24580	259	41	,	,	PUNCT
crl-24580	259	42	the	the	DET
crl-24580	259	43	reference	reference	NOUN
crl-24580	259	44	interview	interview	NOUN
crl-24580	259	45	,	,	PUNCT
crl-24580	259	46	a	a	DET
crl-24580	259	47	hallmark	hallmark	NOUN
crl-24580	259	48	of	of	ADP
crl-24580	259	49	librarianship	librarianship	NOUN
crl-24580	259	50	,	,	PUNCT
crl-24580	259	51	is	be	AUX
crl-24580	259	52	happening	happen	VERB
crl-24580	259	53	less	less	ADJ
crl-24580	259	54	than	than	ADP
crl-24580	259	55	half	half	DET
crl-24580	259	56	the	the	DET
crl-24580	259	57	time	time	NOUN
crl-24580	259	58	in	in	ADP
crl-24580	259	59	chat	chat	NOUN
crl-24580	259	60	and	and	CCONJ
crl-24580	259	61	much	much	ADV
crl-24580	259	62	less	less	ADV
crl-24580	259	63	frequently	frequently	ADV
crl-24580	259	64	in	in	ADP
crl-24580	259	65	email	email	NOUN
crl-24580	259	66	and	and	CCONJ
crl-24580	259	67	texting	texting	NOUN
crl-24580	259	68	.	.	PUNCT
crl-24580	260	1	although	although	SCONJ
crl-24580	260	2	not	not	PART
crl-24580	260	3	every	every	DET
crl-24580	260	4	interaction	interaction	NOUN
crl-24580	260	5	requires	require	VERB
crl-24580	260	6	a	a	DET
crl-24580	260	7	reference	reference	NOUN
crl-24580	260	8	interview	interview	NOUN
crl-24580	260	9	,	,	PUNCT
crl-24580	260	10	their	their	PRON
crl-24580	260	11	overall	overall	ADJ
crl-24580	260	12	low	low	ADJ
crl-24580	260	13	rates	rate	NOUN
crl-24580	260	14	,	,	PUNCT
crl-24580	260	15	especially	especially	ADV
crl-24580	260	16	in	in	ADP
crl-24580	260	17	email	email	NOUN
crl-24580	260	18	and	and	CCONJ
crl-24580	260	19	texting	texting	NOUN
crl-24580	260	20	,	,	PUNCT
crl-24580	260	21	suggest	suggest	VERB
crl-24580	260	22	that	that	SCONJ
crl-24580	260	23	efforts	effort	NOUN
crl-24580	260	24	should	should	AUX
crl-24580	260	25	be	be	AUX
crl-24580	260	26	made	make	VERB
crl-24580	260	27	to	to	PART
crl-24580	260	28	increase	increase	VERB
crl-24580	260	29	their	their	PRON
crl-24580	260	30	adoption	adoption	NOUN
crl-24580	260	31	.	.	PUNCT
crl-24580	261	1	similar	similar	ADJ
crl-24580	261	2	to	to	ADP
crl-24580	261	3	the	the	DET
crl-24580	261	4	reference	reference	NOUN
crl-24580	261	5	interview	interview	NOUN
crl-24580	261	6	,	,	PUNCT
crl-24580	261	7	our	our	PRON
crl-24580	261	8	analysis	analysis	NOUN
crl-24580	261	9	showed	show	VERB
crl-24580	261	10	instruction	instruction	NOUN
crl-24580	261	11	to	to	PART
crl-24580	261	12	be	be	AUX
crl-24580	261	13	much	much	ADV
crl-24580	261	14	more	more	ADV
crl-24580	261	15	prevalent	prevalent	ADJ
crl-24580	261	16	in	in	ADP
crl-24580	261	17	chat	chat	NOUN
crl-24580	261	18	than	than	ADP
crl-24580	261	19	in	in	ADP
crl-24580	261	20	email	email	NOUN
crl-24580	261	21	or	or	CCONJ
crl-24580	261	22	texting	texting	NOUN
crl-24580	261	23	.	.	PUNCT
crl-24580	262	1	there	there	PRON
crl-24580	262	2	was	be	VERB
crl-24580	262	3	a	a	DET
crl-24580	262	4	statistically	statistically	ADV
crl-24580	262	5	significant	significant	ADJ
crl-24580	262	6	association	association	NOUN
crl-24580	262	7	between	between	ADP
crl-24580	262	8	the	the	DET
crl-24580	262	9	presence	presence	NOUN
crl-24580	262	10	of	of	ADP
crl-24580	262	11	instruction	instruction	NOUN
crl-24580	262	12	and	and	CCONJ
crl-24580	262	13	the	the	DET
crl-24580	262	14	delivery	delivery	NOUN
crl-24580	262	15	method	method	NOUN
crl-24580	262	16	,	,	PUNCT
crl-24580	262	17	although	although	SCONJ
crl-24580	262	18	its	its	PRON
crl-24580	262	19	strength	strength	NOUN
crl-24580	262	20	was	be	AUX
crl-24580	262	21	low	low	ADJ
crl-24580	262	22	(	(	PUNCT
crl-24580	262	23	χ2	χ2	NOUN
crl-24580	262	24	=	=	PUNCT
crl-24580	262	25	32.97	32.97	NUM
crl-24580	262	26	,	,	PUNCT
crl-24580	262	27	p	p	X
crl-24580	262	28	<	<	X
crl-24580	262	29	.001	.001	NUM
crl-24580	262	30	,	,	PUNCT
crl-24580	262	31	v	v	X
crl-24580	262	32	=	=	SYM
crl-24580	262	33	.21	.21	NUM
crl-24580	262	34	)	)	PUNCT
crl-24580	262	35	.	.	PUNCT
crl-24580	263	1	figure	figure	NOUN
crl-24580	263	2	4	4	NUM
crl-24580	263	3	illustrates	illustrate	VERB
crl-24580	263	4	the	the	DET
crl-24580	263	5	percentages	percentage	NOUN
crl-24580	263	6	of	of	ADP
crl-24580	263	7	questions	question	NOUN
crl-24580	263	8	with	with	ADP
crl-24580	263	9	instruction	instruction	NOUN
crl-24580	263	10	for	for	ADP
crl-24580	263	11	figure	figure	NOUN
crl-24580	263	12	3	3	NUM
crl-24580	263	13	presence	presence	NOUN
crl-24580	263	14	of	of	ADP
crl-24580	263	15	a	a	DET
crl-24580	263	16	reference	reference	NOUN
crl-24580	263	17	interview	interview	NOUN
crl-24580	263	18	by	by	ADP
crl-24580	263	19	delivery	delivery	NOUN
crl-24580	263	20	method	method	NOUN
crl-24580	263	21	figure	figure	NOUN
crl-24580	263	22	4	4	NUM
crl-24580	263	23	presence	presence	NOUN
crl-24580	263	24	of	of	ADP
crl-24580	263	25	instruction	instruction	NOUN
crl-24580	263	26	by	by	ADP
crl-24580	263	27	delivery	delivery	NOUN
crl-24580	263	28	method	method	NOUN
crl-24580	263	29	dissonance	dissonance	NOUN
crl-24580	263	30	between	between	ADP
crl-24580	263	31	perceptions	perception	NOUN
crl-24580	263	32	and	and	CCONJ
crl-24580	263	33	use	use	NOUN
crl-24580	263	34	of	of	ADP
crl-24580	263	35	virtual	virtual	ADJ
crl-24580	263	36	reference	reference	NOUN
crl-24580	263	37	methods	method	VERB
crl-24580	263	38	519	519	NUM
crl-24580	263	39	chat	chat	NOUN
crl-24580	263	40	,	,	PUNCT
crl-24580	263	41	email	email	NOUN
crl-24580	263	42	,	,	PUNCT
crl-24580	263	43	and	and	CCONJ
crl-24580	263	44	texting	texting	NOUN
crl-24580	263	45	.	.	PUNCT
crl-24580	264	1	the	the	DET
crl-24580	264	2	higher	high	ADJ
crl-24580	264	3	frequency	frequency	NOUN
crl-24580	264	4	of	of	ADP
crl-24580	264	5	instruction	instruction	NOUN
crl-24580	264	6	in	in	ADP
crl-24580	264	7	chat	chat	NOUN
crl-24580	264	8	mirrors	mirror	NOUN
crl-24580	264	9	findings	finding	NOUN
crl-24580	264	10	from	from	ADP
crl-24580	264	11	the	the	DET
crl-24580	264	12	interviews	interview	NOUN
crl-24580	264	13	where	where	SCONJ
crl-24580	264	14	participants	participant	NOUN
crl-24580	264	15	who	who	PRON
crl-24580	264	16	discussed	discuss	VERB
crl-24580	264	17	instruction	instruction	NOUN
crl-24580	264	18	and	and	CCONJ
crl-24580	264	19	learning	learning	NOUN
crl-24580	264	20	were	be	AUX
crl-24580	264	21	most	most	ADV
crl-24580	264	22	likely	likely	ADJ
crl-24580	264	23	to	to	PART
crl-24580	264	24	do	do	VERB
crl-24580	264	25	so	so	ADV
crl-24580	264	26	in	in	ADP
crl-24580	264	27	the	the	DET
crl-24580	264	28	context	context	NOUN
crl-24580	264	29	of	of	ADP
crl-24580	264	30	chat	chat	PROPN
crl-24580	264	31	.	.	PUNCT
crl-24580	265	1	similar	similar	ADJ
crl-24580	265	2	to	to	ADP
crl-24580	265	3	the	the	DET
crl-24580	265	4	reference	reference	NOUN
crl-24580	265	5	interview	interview	NOUN
crl-24580	265	6	,	,	PUNCT
crl-24580	265	7	reasons	reason	NOUN
crl-24580	265	8	for	for	ADP
crl-24580	265	9	the	the	DET
crl-24580	265	10	higher	high	ADJ
crl-24580	265	11	prevalence	prevalence	NOUN
crl-24580	265	12	of	of	ADP
crl-24580	265	13	instruction	instruction	NOUN
crl-24580	265	14	in	in	ADP
crl-24580	265	15	chat	chat	NOUN
crl-24580	265	16	could	could	AUX
crl-24580	265	17	be	be	AUX
crl-24580	265	18	a	a	DET
crl-24580	265	19	function	function	NOUN
crl-24580	265	20	of	of	ADP
crl-24580	265	21	the	the	DET
crl-24580	265	22	synchronous	synchronous	ADJ
crl-24580	265	23	nature	nature	NOUN
crl-24580	265	24	of	of	ADP
crl-24580	265	25	the	the	DET
crl-24580	265	26	technology	technology	NOUN
crl-24580	265	27	,	,	PUNCT
crl-24580	265	28	which	which	PRON
crl-24580	265	29	more	more	ADV
crl-24580	265	30	readily	readily	ADV
crl-24580	265	31	facilitates	facilitate	VERB
crl-24580	265	32	a	a	DET
crl-24580	265	33	conversation	conversation	NOUN
crl-24580	265	34	in	in	ADP
crl-24580	265	35	comparison	comparison	NOUN
crl-24580	265	36	with	with	ADP
crl-24580	265	37	email	email	NOUN
crl-24580	265	38	and	and	CCONJ
crl-24580	265	39	texting	texting	NOUN
crl-24580	265	40	.	.	PUNCT
crl-24580	266	1	although	although	SCONJ
crl-24580	266	2	instruction	instruction	NOUN
crl-24580	266	3	occurs	occur	VERB
crl-24580	266	4	most	most	ADV
crl-24580	266	5	frequently	frequently	ADV
crl-24580	266	6	in	in	ADP
crl-24580	266	7	chat	chat	PROPN
crl-24580	266	8	,	,	PUNCT
crl-24580	266	9	it	it	PRON
crl-24580	266	10	is	be	AUX
crl-24580	266	11	only	only	ADV
crl-24580	266	12	taking	take	VERB
crl-24580	266	13	place	place	NOUN
crl-24580	266	14	less	less	ADJ
crl-24580	266	15	than	than	ADP
crl-24580	266	16	half	half	DET
crl-24580	266	17	the	the	DET
crl-24580	266	18	time	time	NOUN
crl-24580	266	19	and	and	CCONJ
crl-24580	266	20	much	much	ADV
crl-24580	266	21	less	less	ADV
crl-24580	266	22	frequently	frequently	ADV
crl-24580	266	23	in	in	ADP
crl-24580	266	24	email	email	NOUN
crl-24580	266	25	and	and	CCONJ
crl-24580	266	26	texting	texting	NOUN
crl-24580	266	27	.	.	PUNCT
crl-24580	267	1	given	give	VERB
crl-24580	267	2	our	our	PRON
crl-24580	267	3	context	context	NOUN
crl-24580	267	4	as	as	ADP
crl-24580	267	5	an	an	DET
crl-24580	267	6	academic	academic	ADJ
crl-24580	267	7	library	library	NOUN
crl-24580	267	8	and	and	CCONJ
crl-24580	267	9	in	in	ADP
crl-24580	267	10	light	light	NOUN
crl-24580	267	11	of	of	ADP
crl-24580	267	12	the	the	DET
crl-24580	267	13	library	library	NOUN
crl-24580	267	14	’s	’s	PART
crl-24580	267	15	mission	mission	NOUN
crl-24580	267	16	discussed	discussed	AUX
crl-24580	267	17	earlier	early	ADV
crl-24580	267	18	,	,	PUNCT
crl-24580	267	19	efforts	effort	NOUN
crl-24580	267	20	should	should	AUX
crl-24580	267	21	be	be	AUX
crl-24580	267	22	made	make	VERB
crl-24580	267	23	to	to	PART
crl-24580	267	24	boost	boost	VERB
crl-24580	267	25	rates	rate	NOUN
crl-24580	267	26	of	of	ADP
crl-24580	267	27	instruction	instruction	NOUN
crl-24580	267	28	,	,	PUNCT
crl-24580	267	29	perhaps	perhaps	ADV
crl-24580	267	30	through	through	ADP
crl-24580	267	31	enhanced	enhanced	ADJ
crl-24580	267	32	training	training	NOUN
crl-24580	267	33	on	on	ADP
crl-24580	267	34	recognizing	recognize	VERB
crl-24580	267	35	and	and	CCONJ
crl-24580	267	36	responding	respond	VERB
crl-24580	267	37	to	to	ADP
crl-24580	267	38	“	"	PUNCT
crl-24580	267	39	teachable	teachable	ADJ
crl-24580	267	40	moments	moment	NOUN
crl-24580	267	41	.	.	PUNCT
crl-24580	267	42	”	"	PUNCT
crl-24580	268	1	limitations	limitation	NOUN
crl-24580	268	2	and	and	CCONJ
crl-24580	268	3	future	future	ADJ
crl-24580	268	4	research	research	NOUN
crl-24580	268	5	in	in	ADP
crl-24580	268	6	light	light	NOUN
crl-24580	268	7	of	of	ADP
crl-24580	268	8	the	the	DET
crl-24580	268	9	findings	finding	NOUN
crl-24580	268	10	,	,	PUNCT
crl-24580	268	11	some	some	DET
crl-24580	268	12	limitations	limitation	NOUN
crl-24580	268	13	should	should	AUX
crl-24580	268	14	be	be	AUX
crl-24580	268	15	considered	consider	VERB
crl-24580	268	16	,	,	PUNCT
crl-24580	268	17	several	several	ADJ
crl-24580	268	18	of	of	ADP
crl-24580	268	19	which	which	PRON
crl-24580	268	20	present	present	ADJ
crl-24580	268	21	opportunities	opportunity	NOUN
crl-24580	268	22	for	for	ADP
crl-24580	268	23	future	future	ADJ
crl-24580	268	24	research	research	NOUN
crl-24580	268	25	.	.	PUNCT
crl-24580	269	1	during	during	ADP
crl-24580	269	2	the	the	DET
crl-24580	269	3	interviews	interview	NOUN
crl-24580	269	4	,	,	PUNCT
crl-24580	269	5	many	many	ADJ
crl-24580	269	6	participants	participant	NOUN
crl-24580	269	7	differentiated	differentiate	VERB
crl-24580	269	8	between	between	ADP
crl-24580	269	9	email	email	NOUN
crl-24580	269	10	to	to	ADP
crl-24580	269	11	the	the	DET
crl-24580	269	12	general	general	ADJ
crl-24580	269	13	library	library	NOUN
crl-24580	269	14	and	and	CCONJ
crl-24580	269	15	email	email	NOUN
crl-24580	269	16	to	to	ADP
crl-24580	269	17	their	their	PRON
crl-24580	269	18	liaison	liaison	NOUN
crl-24580	269	19	librarian	librarian	NOUN
crl-24580	269	20	,	,	PUNCT
crl-24580	269	21	expressing	express	VERB
crl-24580	269	22	that	that	SCONJ
crl-24580	269	23	they	they	PRON
crl-24580	269	24	valued	value	VERB
crl-24580	269	25	and	and	CCONJ
crl-24580	269	26	made	make	VERB
crl-24580	269	27	use	use	NOUN
crl-24580	269	28	of	of	ADP
crl-24580	269	29	the	the	DET
crl-24580	269	30	latter	latter	ADJ
crl-24580	269	31	,	,	PUNCT
crl-24580	269	32	especially	especially	ADV
crl-24580	269	33	for	for	ADP
crl-24580	269	34	research	research	NOUN
crl-24580	269	35	-	-	PUNCT
crl-24580	269	36	related	relate	VERB
crl-24580	269	37	queries	query	NOUN
crl-24580	269	38	.	.	PUNCT
crl-24580	270	1	in	in	ADP
crl-24580	270	2	the	the	DET
crl-24580	270	3	current	current	ADJ
crl-24580	270	4	study	study	NOUN
crl-24580	270	5	,	,	PUNCT
crl-24580	270	6	we	we	PRON
crl-24580	270	7	did	do	AUX
crl-24580	270	8	not	not	PART
crl-24580	270	9	conduct	conduct	VERB
crl-24580	270	10	transcript	transcript	NOUN
crl-24580	270	11	analysis	analysis	NOUN
crl-24580	270	12	of	of	ADP
crl-24580	270	13	interactions	interaction	NOUN
crl-24580	270	14	conducted	conduct	VERB
crl-24580	270	15	by	by	ADP
crl-24580	270	16	email	email	NOUN
crl-24580	270	17	with	with	ADP
crl-24580	270	18	liaison	liaison	NOUN
crl-24580	270	19	librarians	librarian	NOUN
crl-24580	270	20	.	.	PUNCT
crl-24580	271	1	emails	email	NOUN
crl-24580	271	2	to	to	ADP
crl-24580	271	3	liaison	liaison	NOUN
crl-24580	271	4	librarians	librarian	NOUN
crl-24580	271	5	,	,	PUNCT
crl-24580	271	6	like	like	ADP
crl-24580	271	7	those	those	PRON
crl-24580	271	8	to	to	ADP
crl-24580	271	9	service	service	NOUN
crl-24580	271	10	accounts	account	NOUN
crl-24580	271	11	,	,	PUNCT
crl-24580	271	12	are	be	AUX
crl-24580	271	13	not	not	PART
crl-24580	271	14	part	part	NOUN
crl-24580	271	15	of	of	ADP
crl-24580	271	16	the	the	DET
crl-24580	271	17	library	library	NOUN
crl-24580	271	18	’s	’s	PART
crl-24580	271	19	virtual	virtual	ADJ
crl-24580	271	20	reference	reference	NOUN
crl-24580	271	21	software	software	NOUN
crl-24580	271	22	and	and	CCONJ
crl-24580	271	23	,	,	PUNCT
crl-24580	271	24	as	as	ADP
crl-24580	271	25	a	a	DET
crl-24580	271	26	result	result	NOUN
crl-24580	271	27	,	,	PUNCT
crl-24580	271	28	were	be	AUX
crl-24580	271	29	not	not	PART
crl-24580	271	30	amenable	amenable	ADJ
crl-24580	271	31	to	to	ADP
crl-24580	271	32	inclusion	inclusion	NOUN
crl-24580	271	33	in	in	ADP
crl-24580	271	34	this	this	DET
crl-24580	271	35	research	research	NOUN
crl-24580	271	36	study	study	NOUN
crl-24580	271	37	.	.	PUNCT
crl-24580	272	1	at	at	ADP
crl-24580	272	2	our	our	PRON
crl-24580	272	3	institution	institution	NOUN
crl-24580	272	4	,	,	PUNCT
crl-24580	272	5	anecdotal	anecdotal	ADJ
crl-24580	272	6	evidence	evidence	NOUN
crl-24580	272	7	suggests	suggest	VERB
crl-24580	272	8	that	that	SCONJ
crl-24580	272	9	emailing	email	VERB
crl-24580	272	10	liaison	liaison	NOUN
crl-24580	272	11	librarians	librarian	NOUN
crl-24580	272	12	directly	directly	ADV
crl-24580	272	13	is	be	AUX
crl-24580	272	14	an	an	DET
crl-24580	272	15	activity	activity	NOUN
crl-24580	272	16	that	that	PRON
crl-24580	272	17	is	be	AUX
crl-24580	272	18	taking	take	VERB
crl-24580	272	19	place	place	NOUN
crl-24580	272	20	more	more	ADV
crl-24580	272	21	and	and	CCONJ
crl-24580	272	22	more	more	ADV
crl-24580	272	23	frequently	frequently	ADV
crl-24580	272	24	and	and	CCONJ
crl-24580	272	25	for	for	ADP
crl-24580	272	26	increasingly	increasingly	ADV
crl-24580	272	27	complex	complex	ADJ
crl-24580	272	28	questions	question	NOUN
crl-24580	272	29	.	.	PUNCT
crl-24580	273	1	similarly	similarly	ADV
crl-24580	273	2	,	,	PUNCT
crl-24580	273	3	gerlich	gerlich	PROPN
crl-24580	273	4	and	and	CCONJ
crl-24580	273	5	berard	berard	PROPN
crl-24580	273	6	suggest	suggest	VERB
crl-24580	273	7	that	that	SCONJ
crl-24580	273	8	questions	question	NOUN
crl-24580	273	9	answered	answer	VERB
crl-24580	273	10	off	off	ADP
crl-24580	273	11	-	-	PUNCT
crl-24580	273	12	desk	desk	NOUN
crl-24580	273	13	require	require	VERB
crl-24580	273	14	more	more	ADJ
crl-24580	273	15	effort	effort	NOUN
crl-24580	273	16	and	and	CCONJ
crl-24580	273	17	skill	skill	NOUN
crl-24580	273	18	than	than	ADP
crl-24580	273	19	those	those	PRON
crl-24580	273	20	answered	answer	VERB
crl-24580	273	21	at	at	ADP
crl-24580	273	22	physical	physical	ADJ
crl-24580	273	23	reference	reference	NOUN
crl-24580	273	24	desks	desk	NOUN
crl-24580	273	25	and	and	CCONJ
crl-24580	273	26	that	that	SCONJ
crl-24580	273	27	users	user	NOUN
crl-24580	273	28	actively	actively	ADV
crl-24580	273	29	seek	seek	VERB
crl-24580	273	30	out	out	ADP
crl-24580	273	31	specific	specific	ADJ
crl-24580	273	32	individuals	individual	NOUN
crl-24580	273	33	for	for	ADP
crl-24580	273	34	their	their	PRON
crl-24580	273	35	reference	reference	NOUN
crl-24580	273	36	expertise.68	expertise.68	PROPN
crl-24580	273	37	although	although	SCONJ
crl-24580	273	38	there	there	PRON
crl-24580	273	39	is	be	VERB
crl-24580	273	40	some	some	DET
crl-24580	273	41	recent	recent	ADJ
crl-24580	273	42	literature	literature	NOUN
crl-24580	273	43	investigating	investigate	VERB
crl-24580	273	44	the	the	DET
crl-24580	273	45	role	role	NOUN
crl-24580	273	46	of	of	ADP
crl-24580	273	47	in	in	ADP
crl-24580	273	48	-	-	PUNCT
crl-24580	273	49	person	person	NOUN
crl-24580	273	50	consultations	consultation	NOUN
crl-24580	273	51	or	or	CCONJ
crl-24580	273	52	appointments,69	appointments,69	VERB
crl-24580	273	53	there	there	PRON
crl-24580	273	54	is	be	VERB
crl-24580	273	55	little	little	ADJ
crl-24580	273	56	mention	mention	NOUN
crl-24580	273	57	of	of	ADP
crl-24580	273	58	email	email	NOUN
crl-24580	273	59	to	to	PART
crl-24580	273	60	subject	subject	VERB
crl-24580	273	61	or	or	CCONJ
crl-24580	273	62	liaison	liaison	NOUN
crl-24580	273	63	librarians	librarian	NOUN
crl-24580	273	64	in	in	ADP
crl-24580	273	65	the	the	DET
crl-24580	273	66	literature	literature	NOUN
crl-24580	273	67	.	.	PUNCT
crl-24580	274	1	it	it	PRON
crl-24580	274	2	is	be	AUX
crl-24580	274	3	quite	quite	ADV
crl-24580	274	4	likely	likely	ADJ
crl-24580	274	5	that	that	SCONJ
crl-24580	274	6	emails	email	NOUN
crl-24580	274	7	to	to	ADP
crl-24580	274	8	liaisons	liaison	NOUN
crl-24580	274	9	rank	rank	VERB
crl-24580	274	10	higher	higher	ADV
crl-24580	274	11	on	on	ADP
crl-24580	274	12	the	the	DET
crl-24580	274	13	read	read	NOUN
crl-24580	274	14	scale	scale	NOUN
crl-24580	274	15	than	than	ADP
crl-24580	274	16	those	those	PRON
crl-24580	274	17	sent	send	VERB
crl-24580	274	18	to	to	ADP
crl-24580	274	19	the	the	DET
crl-24580	274	20	general	general	ADJ
crl-24580	274	21	library	library	PROPN
crl-24580	274	22	email	email	NOUN
crl-24580	274	23	account	account	NOUN
crl-24580	274	24	,	,	PUNCT
crl-24580	274	25	but	but	CCONJ
crl-24580	274	26	further	further	ADJ
crl-24580	274	27	research	research	NOUN
crl-24580	274	28	would	would	AUX
crl-24580	274	29	be	be	AUX
crl-24580	274	30	needed	need	VERB
crl-24580	274	31	to	to	PART
crl-24580	274	32	substantiate	substantiate	VERB
crl-24580	274	33	this	this	DET
crl-24580	274	34	claim	claim	NOUN
crl-24580	274	35	.	.	PUNCT
crl-24580	275	1	future	future	ADJ
crl-24580	275	2	research	research	NOUN
crl-24580	275	3	is	be	AUX
crl-24580	275	4	warranted	warrant	VERB
crl-24580	275	5	into	into	ADP
crl-24580	275	6	investigating	investigate	VERB
crl-24580	275	7	the	the	DET
crl-24580	275	8	types	type	NOUN
crl-24580	275	9	and	and	CCONJ
crl-24580	275	10	level	level	NOUN
crl-24580	275	11	of	of	ADP
crl-24580	275	12	difficulty	difficulty	NOUN
crl-24580	275	13	of	of	ADP
crl-24580	275	14	questions	question	NOUN
crl-24580	275	15	asked	ask	VERB
crl-24580	275	16	to	to	ADP
crl-24580	275	17	liaisons	liaison	NOUN
crl-24580	275	18	,	,	PUNCT
crl-24580	275	19	the	the	DET
crl-24580	275	20	extent	extent	NOUN
crl-24580	275	21	of	of	ADP
crl-24580	275	22	these	these	DET
crl-24580	275	23	activities	activity	NOUN
crl-24580	275	24	,	,	PUNCT
crl-24580	275	25	and	and	CCONJ
crl-24580	275	26	best	good	ADJ
crl-24580	275	27	practices	practice	NOUN
crl-24580	275	28	for	for	ADP
crl-24580	275	29	delivering	deliver	VERB
crl-24580	275	30	these	these	DET
crl-24580	275	31	services	service	NOUN
crl-24580	275	32	.	.	PUNCT
crl-24580	276	1	it	it	PRON
crl-24580	276	2	bears	bear	VERB
crl-24580	276	3	mentioning	mention	VERB
crl-24580	276	4	that	that	SCONJ
crl-24580	276	5	the	the	DET
crl-24580	276	6	current	current	ADJ
crl-24580	276	7	study	study	NOUN
crl-24580	276	8	does	do	AUX
crl-24580	276	9	report	report	VERB
crl-24580	276	10	on	on	ADP
crl-24580	276	11	virtual	virtual	ADJ
crl-24580	276	12	reference	reference	NOUN
crl-24580	276	13	methods	method	NOUN
crl-24580	276	14	delivered	deliver	VERB
crl-24580	276	15	at	at	ADP
crl-24580	276	16	only	only	ADV
crl-24580	276	17	one	one	NUM
crl-24580	276	18	institution	institution	NOUN
crl-24580	276	19	,	,	PUNCT
crl-24580	276	20	which	which	PRON
crl-24580	276	21	limits	limit	VERB
crl-24580	276	22	its	its	PRON
crl-24580	276	23	applicability	applicability	NOUN
crl-24580	276	24	in	in	ADP
crl-24580	276	25	other	other	ADJ
crl-24580	276	26	settings	setting	NOUN
crl-24580	276	27	.	.	PUNCT
crl-24580	277	1	mcgill	mcgill	PROPN
crl-24580	277	2	university	university	PROPN
crl-24580	277	3	is	be	AUX
crl-24580	277	4	research	research	NOUN
crl-24580	277	5	-	-	PUNCT
crl-24580	277	6	intensive	intensive	ADJ
crl-24580	277	7	and	and	CCONJ
crl-24580	277	8	,	,	PUNCT
crl-24580	277	9	even	even	ADV
crl-24580	277	10	at	at	ADP
crl-24580	277	11	the	the	DET
crl-24580	277	12	undergraduate	undergraduate	ADJ
crl-24580	277	13	level	level	NOUN
crl-24580	277	14	,	,	PUNCT
crl-24580	277	15	is	be	AUX
crl-24580	277	16	strongly	strongly	ADV
crl-24580	277	17	committed	committed	ADJ
crl-24580	277	18	to	to	ADP
crl-24580	277	19	exposing	expose	VERB
crl-24580	277	20	students	student	NOUN
crl-24580	277	21	to	to	ADP
crl-24580	277	22	leading	lead	VERB
crl-24580	277	23	research	research	NOUN
crl-24580	277	24	and	and	CCONJ
crl-24580	277	25	offering	offer	VERB
crl-24580	277	26	undergraduates	undergraduate	VERB
crl-24580	277	27	opportunities	opportunity	NOUN
crl-24580	277	28	to	to	PART
crl-24580	277	29	engage	engage	VERB
crl-24580	277	30	in	in	ADP
crl-24580	277	31	research.70	research.70	PROPN
crl-24580	277	32	virtual	virtual	ADJ
crl-24580	277	33	reference	reference	NOUN
crl-24580	277	34	questions	question	NOUN
crl-24580	277	35	are	be	AUX
crl-24580	277	36	likely	likely	ADV
crl-24580	277	37	impacted	impact	VERB
crl-24580	277	38	by	by	ADP
crl-24580	277	39	this	this	DET
crl-24580	277	40	environment	environment	NOUN
crl-24580	277	41	.	.	PUNCT
crl-24580	278	1	virtual	virtual	ADJ
crl-24580	278	2	reference	reference	NOUN
crl-24580	278	3	interactions	interaction	NOUN
crl-24580	278	4	in	in	ADP
crl-24580	278	5	the	the	DET
crl-24580	278	6	context	context	NOUN
crl-24580	278	7	of	of	ADP
crl-24580	278	8	a	a	DET
crl-24580	278	9	public	public	ADJ
crl-24580	278	10	library	library	NOUN
crl-24580	278	11	or	or	CCONJ
crl-24580	278	12	a	a	DET
crl-24580	278	13	four	four	NUM
crl-24580	278	14	-	-	PUNCT
crl-24580	278	15	year	year	NOUN
crl-24580	278	16	college	college	NOUN
crl-24580	278	17	setting	setting	NOUN
crl-24580	278	18	would	would	AUX
crl-24580	278	19	likely	likely	ADV
crl-24580	278	20	be	be	AUX
crl-24580	278	21	different	different	ADJ
crl-24580	278	22	.	.	PUNCT
crl-24580	279	1	as	as	SCONJ
crl-24580	279	2	mentioned	mention	VERB
crl-24580	279	3	in	in	ADP
crl-24580	279	4	the	the	DET
crl-24580	279	5	literature	literature	PROPN
crl-24580	279	6	review	review	PROPN
crl-24580	279	7	,	,	PUNCT
crl-24580	279	8	institutional	institutional	ADJ
crl-24580	279	9	setups	setup	NOUN
crl-24580	279	10	and	and	CCONJ
crl-24580	279	11	policy	policy	NOUN
crl-24580	279	12	decisions	decision	NOUN
crl-24580	279	13	also	also	ADV
crl-24580	279	14	influence	influence	VERB
crl-24580	279	15	the	the	DET
crl-24580	279	16	types	type	NOUN
crl-24580	279	17	of	of	ADP
crl-24580	279	18	questions	question	NOUN
crl-24580	279	19	received	receive	VERB
crl-24580	279	20	in	in	ADP
crl-24580	279	21	virtual	virtual	ADJ
crl-24580	279	22	reference	reference	NOUN
crl-24580	279	23	.	.	PUNCT
crl-24580	280	1	in	in	ADP
crl-24580	280	2	this	this	DET
crl-24580	280	3	context	context	NOUN
crl-24580	280	4	,	,	PUNCT
crl-24580	280	5	it	it	PRON
crl-24580	280	6	is	be	AUX
crl-24580	280	7	important	important	ADJ
crl-24580	280	8	to	to	PART
crl-24580	280	9	recognize	recognize	VERB
crl-24580	280	10	that	that	SCONJ
crl-24580	280	11	there	there	PRON
crl-24580	280	12	is	be	VERB
crl-24580	280	13	no	no	DET
crl-24580	280	14	one	one	NUM
crl-24580	280	15	-	-	PUNCT
crl-24580	280	16	size	size	NOUN
crl-24580	280	17	-	-	PUNCT
crl-24580	280	18	fits	fit	VERB
crl-24580	280	19	-	-	PUNCT
crl-24580	280	20	all	all	PRON
crl-24580	280	21	solution	solution	NOUN
crl-24580	280	22	with	with	ADP
crl-24580	280	23	regard	regard	NOUN
crl-24580	280	24	to	to	ADP
crl-24580	280	25	staffing	staffing	NOUN
crl-24580	280	26	decisions	decision	NOUN
crl-24580	280	27	for	for	ADP
crl-24580	280	28	virtual	virtual	ADJ
crl-24580	280	29	reference	reference	NOUN
crl-24580	280	30	and	and	CCONJ
crl-24580	280	31	that	that	SCONJ
crl-24580	280	32	it	it	PRON
crl-24580	280	33	is	be	AUX
crl-24580	280	34	useful	useful	ADJ
crl-24580	280	35	to	to	PART
crl-24580	280	36	examine	examine	VERB
crl-24580	280	37	the	the	DET
crl-24580	280	38	nature	nature	NOUN
crl-24580	280	39	of	of	ADP
crl-24580	280	40	one	one	NUM
crl-24580	280	41	’s	’s	PART
crl-24580	280	42	own	own	ADJ
crl-24580	280	43	virtual	virtual	ADJ
crl-24580	280	44	reference	reference	NOUN
crl-24580	280	45	questions	question	NOUN
crl-24580	280	46	within	within	ADP
crl-24580	280	47	one	one	NUM
crl-24580	280	48	’s	’s	PART
crl-24580	280	49	local	local	ADJ
crl-24580	280	50	context	context	NOUN
crl-24580	280	51	when	when	SCONJ
crl-24580	280	52	making	make	VERB
crl-24580	280	53	staffing	staffing	NOUN
crl-24580	280	54	decisions	decision	NOUN
crl-24580	280	55	.	.	PUNCT
crl-24580	281	1	in	in	ADP
crl-24580	281	2	the	the	DET
crl-24580	281	3	current	current	ADJ
crl-24580	281	4	study	study	NOUN
crl-24580	281	5	,	,	PUNCT
crl-24580	281	6	we	we	PRON
crl-24580	281	7	compared	compare	VERB
crl-24580	281	8	users	user	NOUN
crl-24580	281	9	’	’	PART
crl-24580	281	10	perceptions	perception	NOUN
crl-24580	281	11	of	of	ADP
crl-24580	281	12	question	question	NOUN
crl-24580	281	13	complexity	complexity	NOUN
crl-24580	281	14	with	with	ADP
crl-24580	281	15	the	the	DET
crl-24580	281	16	complexity	complexity	NOUN
crl-24580	281	17	of	of	ADP
crl-24580	281	18	virtual	virtual	ADJ
crl-24580	281	19	reference	reference	NOUN
crl-24580	281	20	transcripts	transcript	NOUN
crl-24580	281	21	when	when	SCONJ
crl-24580	281	22	categorized	categorize	VERB
crl-24580	281	23	using	use	VERB
crl-24580	281	24	the	the	DET
crl-24580	281	25	read	read	NOUN
crl-24580	281	26	scale	scale	NOUN
crl-24580	281	27	.	.	PUNCT
crl-24580	282	1	it	it	PRON
crl-24580	282	2	is	be	AUX
crl-24580	282	3	important	important	ADJ
crl-24580	282	4	to	to	PART
crl-24580	282	5	acknowledge	acknowledge	VERB
crl-24580	282	6	the	the	DET
crl-24580	282	7	possibility	possibility	NOUN
crl-24580	282	8	that	that	SCONJ
crl-24580	282	9	how	how	SCONJ
crl-24580	282	10	users	user	NOUN
crl-24580	282	11	measure	measure	VERB
crl-24580	282	12	complexity	complexity	NOUN
crl-24580	282	13	differs	differ	VERB
crl-24580	282	14	from	from	ADP
crl-24580	282	15	how	how	SCONJ
crl-24580	282	16	it	it	PRON
crl-24580	282	17	was	be	AUX
crl-24580	282	18	measured	measure	VERB
crl-24580	282	19	using	use	VERB
crl-24580	282	20	the	the	DET
crl-24580	282	21	read	read	NOUN
crl-24580	282	22	scale	scale	NOUN
crl-24580	282	23	.	.	PUNCT
crl-24580	283	1	in	in	ADP
crl-24580	283	2	the	the	DET
crl-24580	283	3	current	current	ADJ
crl-24580	283	4	study	study	NOUN
crl-24580	283	5	,	,	PUNCT
crl-24580	283	6	we	we	PRON
crl-24580	283	7	did	do	AUX
crl-24580	283	8	not	not	PART
crl-24580	283	9	analyze	analyze	VERB
crl-24580	283	10	how	how	SCONJ
crl-24580	283	11	complex	complex	ADJ
crl-24580	283	12	users	user	NOUN
crl-24580	283	13	considered	consider	VERB
crl-24580	283	14	their	their	PRON
crl-24580	283	15	own	own	ADJ
crl-24580	283	16	(	(	PUNCT
crl-24580	283	17	or	or	CCONJ
crl-24580	283	18	others	other	NOUN
crl-24580	283	19	’	'	PUNCT
crl-24580	283	20	)	)	PUNCT
crl-24580	283	21	actual	actual	ADJ
crl-24580	283	22	questions	question	NOUN
crl-24580	283	23	to	to	PART
crl-24580	283	24	be	be	AUX
crl-24580	283	25	.	.	PUNCT
crl-24580	284	1	instead	instead	ADV
crl-24580	284	2	,	,	PUNCT
crl-24580	284	3	we	we	PRON
crl-24580	284	4	examined	examine	VERB
crl-24580	284	5	their	their	PRON
crl-24580	284	6	520	520	NUM
crl-24580	284	7	college	college	NOUN
crl-24580	284	8	&	&	CCONJ
crl-24580	284	9	research	research	NOUN
crl-24580	284	10	libraries	library	NOUN
crl-24580	284	11	may	may	AUX
crl-24580	284	12	2022	2022	NUM
crl-24580	284	13	perceptions	perception	NOUN
crl-24580	284	14	of	of	ADP
crl-24580	284	15	different	different	ADJ
crl-24580	284	16	virtual	virtual	ADJ
crl-24580	284	17	reference	reference	NOUN
crl-24580	284	18	methods	method	NOUN
crl-24580	284	19	in	in	ADP
crl-24580	284	20	terms	term	NOUN
crl-24580	284	21	of	of	ADP
crl-24580	284	22	question	question	NOUN
crl-24580	284	23	complexity	complexity	NOUN
crl-24580	284	24	.	.	PUNCT
crl-24580	285	1	further	further	ADJ
crl-24580	285	2	research	research	NOUN
crl-24580	285	3	could	could	AUX
crl-24580	285	4	investigate	investigate	VERB
crl-24580	285	5	this	this	DET
crl-24580	285	6	topic	topic	NOUN
crl-24580	285	7	by	by	ADP
crl-24580	285	8	examining	examine	VERB
crl-24580	285	9	how	how	SCONJ
crl-24580	285	10	complex	complex	ADJ
crl-24580	285	11	users	user	NOUN
crl-24580	285	12	consider	consider	VERB
crl-24580	285	13	their	their	PRON
crl-24580	285	14	own	own	ADJ
crl-24580	285	15	questions	question	NOUN
crl-24580	285	16	to	to	PART
crl-24580	285	17	be	be	AUX
crl-24580	285	18	,	,	PUNCT
crl-24580	285	19	perhaps	perhaps	ADV
crl-24580	285	20	by	by	ADP
crl-24580	285	21	having	have	VERB
crl-24580	285	22	participants	participant	NOUN
crl-24580	285	23	categorize	categorize	VERB
crl-24580	285	24	actual	actual	ADJ
crl-24580	285	25	virtual	virtual	ADJ
crl-24580	285	26	reference	reference	NOUN
crl-24580	285	27	transcripts	transcript	NOUN
crl-24580	285	28	.	.	PUNCT
crl-24580	286	1	as	as	SCONJ
crl-24580	286	2	discussed	discuss	VERB
crl-24580	286	3	earlier	early	ADV
crl-24580	286	4	,	,	PUNCT
crl-24580	286	5	during	during	ADP
crl-24580	286	6	the	the	DET
crl-24580	286	7	course	course	NOUN
crl-24580	286	8	of	of	ADP
crl-24580	286	9	the	the	DET
crl-24580	286	10	two	two	NUM
crl-24580	286	11	-	-	PUNCT
crl-24580	286	12	year	year	NOUN
crl-24580	286	13	period	period	NOUN
crl-24580	286	14	from	from	ADP
crl-24580	286	15	which	which	PRON
crl-24580	286	16	the	the	DET
crl-24580	286	17	virtual	virtual	ADJ
crl-24580	286	18	reference	reference	NOUN
crl-24580	286	19	transcripts	transcript	NOUN
crl-24580	286	20	were	be	AUX
crl-24580	286	21	drawn	draw	VERB
crl-24580	286	22	,	,	PUNCT
crl-24580	286	23	the	the	DET
crl-24580	286	24	library	library	NOUN
crl-24580	286	25	transitioned	transition	VERB
crl-24580	286	26	from	from	ADP
crl-24580	286	27	questionpoint	questionpoint	NOUN
crl-24580	286	28	to	to	ADP
crl-24580	286	29	libchat	libchat	ADJ
crl-24580	286	30	software	software	NOUN
crl-24580	286	31	.	.	PUNCT
crl-24580	287	1	as	as	ADP
crl-24580	287	2	a	a	DET
crl-24580	287	3	result	result	NOUN
crl-24580	287	4	,	,	PUNCT
crl-24580	287	5	certain	certain	ADJ
crl-24580	287	6	aspects	aspect	NOUN
crl-24580	287	7	about	about	ADP
crl-24580	287	8	how	how	SCONJ
crl-24580	287	9	we	we	PRON
crl-24580	287	10	handled	handle	VERB
crl-24580	287	11	virtual	virtual	ADJ
crl-24580	287	12	reference	reference	NOUN
crl-24580	287	13	questions	question	NOUN
crl-24580	287	14	changed	change	VERB
crl-24580	287	15	.	.	PUNCT
crl-24580	288	1	for	for	ADP
crl-24580	288	2	example	example	NOUN
crl-24580	288	3	,	,	PUNCT
crl-24580	288	4	in	in	ADP
crl-24580	288	5	libchat	libchat	NOUN
crl-24580	288	6	,	,	PUNCT
crl-24580	288	7	it	it	PRON
crl-24580	288	8	is	be	AUX
crl-24580	288	9	possible	possible	ADJ
crl-24580	288	10	to	to	PART
crl-24580	288	11	transfer	transfer	VERB
crl-24580	288	12	a	a	DET
crl-24580	288	13	chat	chat	NOUN
crl-24580	288	14	to	to	ADP
crl-24580	288	15	an	an	DET
crl-24580	288	16	email	email	NOUN
crl-24580	288	17	,	,	PUNCT
crl-24580	288	18	incoming	incoming	ADJ
crl-24580	288	19	texts	text	NOUN
crl-24580	288	20	are	be	AUX
crl-24580	288	21	treated	treat	VERB
crl-24580	288	22	more	more	ADV
crl-24580	288	23	similarly	similarly	ADV
crl-24580	288	24	to	to	ADP
crl-24580	288	25	chats	chat	NOUN
crl-24580	288	26	,	,	PUNCT
crl-24580	288	27	and	and	CCONJ
crl-24580	288	28	it	it	PRON
crl-24580	288	29	is	be	AUX
crl-24580	288	30	easier	easy	ADJ
crl-24580	288	31	to	to	PART
crl-24580	288	32	refer	refer	VERB
crl-24580	288	33	questions	question	NOUN
crl-24580	288	34	to	to	ADP
crl-24580	288	35	outside	outside	ADJ
crl-24580	288	36	service	service	NOUN
crl-24580	288	37	accounts	account	NOUN
crl-24580	288	38	.	.	PUNCT
crl-24580	289	1	these	these	DET
crl-24580	289	2	changes	change	NOUN
crl-24580	289	3	likely	likely	ADV
crl-24580	289	4	influenced	influence	VERB
crl-24580	289	5	how	how	SCONJ
crl-24580	289	6	the	the	DET
crl-24580	289	7	library	library	NOUN
crl-24580	289	8	delivers	deliver	VERB
crl-24580	289	9	virtual	virtual	ADJ
crl-24580	289	10	reference	reference	NOUN
crl-24580	289	11	services	service	NOUN
crl-24580	289	12	.	.	PUNCT
crl-24580	290	1	however	however	ADV
crl-24580	290	2	,	,	PUNCT
crl-24580	290	3	it	it	PRON
crl-24580	290	4	is	be	AUX
crl-24580	290	5	unlikely	unlikely	ADJ
crl-24580	290	6	that	that	SCONJ
crl-24580	290	7	they	they	PRON
crl-24580	290	8	affected	affect	VERB
crl-24580	290	9	the	the	DET
crl-24580	290	10	findings	finding	NOUN
crl-24580	290	11	greatly	greatly	ADV
crl-24580	290	12	since	since	SCONJ
crl-24580	290	13	we	we	PRON
crl-24580	290	14	controlled	control	VERB
crl-24580	290	15	for	for	ADP
crl-24580	290	16	the	the	DET
crl-24580	290	17	change	change	NOUN
crl-24580	290	18	in	in	ADP
crl-24580	290	19	software	software	NOUN
crl-24580	290	20	by	by	ADP
crl-24580	290	21	extracting	extract	VERB
crl-24580	290	22	chats	chat	NOUN
crl-24580	290	23	,	,	PUNCT
crl-24580	290	24	emails	email	NOUN
crl-24580	290	25	,	,	PUNCT
crl-24580	290	26	and	and	CCONJ
crl-24580	290	27	texts	text	NOUN
crl-24580	290	28	that	that	PRON
crl-24580	290	29	were	be	AUX
crl-24580	290	30	equal	equal	ADJ
crl-24580	290	31	in	in	ADP
crl-24580	290	32	number	number	NOUN
crl-24580	290	33	to	to	ADP
crl-24580	290	34	each	each	DET
crl-24580	290	35	other	other	ADJ
crl-24580	290	36	from	from	ADP
crl-24580	290	37	questionpoint	questionpoint	NOUN
crl-24580	290	38	and	and	CCONJ
crl-24580	290	39	from	from	ADP
crl-24580	290	40	libchat	libchat	NOUN
crl-24580	290	41	.	.	PUNCT
crl-24580	291	1	doing	do	VERB
crl-24580	291	2	so	so	ADV
crl-24580	291	3	ensured	ensure	VERB
crl-24580	291	4	that	that	SCONJ
crl-24580	291	5	comparisons	comparison	NOUN
crl-24580	291	6	across	across	ADP
crl-24580	291	7	delivery	delivery	NOUN
crl-24580	291	8	methods	method	NOUN
crl-24580	291	9	would	would	AUX
crl-24580	291	10	be	be	AUX
crl-24580	291	11	consistent	consistent	ADJ
crl-24580	291	12	.	.	PUNCT
crl-24580	292	1	in	in	ADP
crl-24580	292	2	the	the	DET
crl-24580	292	3	current	current	ADJ
crl-24580	292	4	study	study	NOUN
crl-24580	292	5	,	,	PUNCT
crl-24580	292	6	we	we	PRON
crl-24580	292	7	did	do	AUX
crl-24580	292	8	not	not	PART
crl-24580	292	9	compare	compare	VERB
crl-24580	292	10	transcripts	transcript	NOUN
crl-24580	292	11	drawn	draw	VERB
crl-24580	292	12	from	from	ADP
crl-24580	292	13	one	one	NUM
crl-24580	292	14	software	software	NOUN
crl-24580	292	15	with	with	ADP
crl-24580	292	16	the	the	DET
crl-24580	292	17	other	other	ADJ
crl-24580	292	18	,	,	PUNCT
crl-24580	292	19	but	but	CCONJ
crl-24580	292	20	this	this	PRON
crl-24580	292	21	could	could	AUX
crl-24580	292	22	be	be	AUX
crl-24580	292	23	an	an	DET
crl-24580	292	24	area	area	NOUN
crl-24580	292	25	of	of	ADP
crl-24580	292	26	future	future	ADJ
crl-24580	292	27	research	research	NOUN
crl-24580	292	28	.	.	PUNCT
crl-24580	293	1	it	it	PRON
crl-24580	293	2	is	be	AUX
crl-24580	293	3	likely	likely	ADJ
crl-24580	293	4	that	that	SCONJ
crl-24580	293	5	the	the	DET
crl-24580	293	6	ways	way	NOUN
crl-24580	293	7	the	the	DET
crl-24580	293	8	various	various	ADJ
crl-24580	293	9	delivery	delivery	NOUN
crl-24580	293	10	methods	method	NOUN
crl-24580	293	11	are	be	AUX
crl-24580	293	12	handled	handle	VERB
crl-24580	293	13	in	in	ADP
crl-24580	293	14	each	each	DET
crl-24580	293	15	software	software	NOUN
crl-24580	293	16	affect	affect	VERB
crl-24580	293	17	how	how	SCONJ
crl-24580	293	18	users	user	NOUN
crl-24580	293	19	and	and	CCONJ
crl-24580	293	20	staff	staff	NOUN
crl-24580	293	21	employ	employ	VERB
crl-24580	293	22	them	they	PRON
crl-24580	293	23	.	.	PUNCT
crl-24580	294	1	while	while	SCONJ
crl-24580	294	2	this	this	DET
crl-24580	294	3	study	study	NOUN
crl-24580	294	4	was	be	AUX
crl-24580	294	5	conducted	conduct	VERB
crl-24580	294	6	with	with	ADP
crl-24580	294	7	data	datum	NOUN
crl-24580	294	8	collected	collect	VERB
crl-24580	294	9	prior	prior	ADV
crl-24580	294	10	to	to	ADP
crl-24580	294	11	the	the	DET
crl-24580	294	12	covid-19	covid-19	PROPN
crl-24580	294	13	pandemic	pandemic	NOUN
crl-24580	294	14	,	,	PUNCT
crl-24580	294	15	it	it	PRON
crl-24580	294	16	is	be	AUX
crl-24580	294	17	important	important	ADJ
crl-24580	294	18	to	to	PART
crl-24580	294	19	note	note	VERB
crl-24580	294	20	that	that	SCONJ
crl-24580	294	21	it	it	PRON
crl-24580	294	22	has	have	AUX
crl-24580	294	23	had	have	VERB
crl-24580	294	24	some	some	DET
crl-24580	294	25	important	important	ADJ
crl-24580	294	26	effects	effect	NOUN
crl-24580	294	27	on	on	ADP
crl-24580	294	28	the	the	DET
crl-24580	294	29	provision	provision	NOUN
crl-24580	294	30	of	of	ADP
crl-24580	294	31	virtual	virtual	ADJ
crl-24580	294	32	reference	reference	NOUN
crl-24580	294	33	services	service	NOUN
crl-24580	294	34	.	.	PUNCT
crl-24580	295	1	virtual	virtual	ADJ
crl-24580	295	2	reference	reference	NOUN
crl-24580	295	3	became	become	VERB
crl-24580	295	4	a	a	DET
crl-24580	295	5	necessity	necessity	NOUN
crl-24580	295	6	during	during	ADP
crl-24580	295	7	the	the	DET
crl-24580	295	8	pandemic	pandemic	NOUN
crl-24580	295	9	since	since	SCONJ
crl-24580	295	10	most	most	ADJ
crl-24580	295	11	physical	physical	ADJ
crl-24580	295	12	library	library	NOUN
crl-24580	295	13	spaces	space	NOUN
crl-24580	295	14	were	be	AUX
crl-24580	295	15	closed	close	VERB
crl-24580	295	16	to	to	ADP
crl-24580	295	17	the	the	DET
crl-24580	295	18	public	public	NOUN
crl-24580	295	19	.	.	PUNCT
crl-24580	296	1	as	as	ADP
crl-24580	296	2	a	a	DET
crl-24580	296	3	result	result	NOUN
crl-24580	296	4	,	,	PUNCT
crl-24580	296	5	staffing	staffing	NOUN
crl-24580	296	6	had	have	VERB
crl-24580	296	7	to	to	PART
crl-24580	296	8	be	be	AUX
crl-24580	296	9	reevaluated	reevaluate	VERB
crl-24580	296	10	and	and	CCONJ
crl-24580	296	11	increased	increase	VERB
crl-24580	296	12	to	to	PART
crl-24580	296	13	respond	respond	VERB
crl-24580	296	14	to	to	ADP
crl-24580	296	15	a	a	DET
crl-24580	296	16	substantially	substantially	ADV
crl-24580	296	17	higher	high	ADJ
crl-24580	296	18	demand	demand	NOUN
crl-24580	296	19	from	from	ADP
crl-24580	296	20	users	user	NOUN
crl-24580	296	21	.	.	PUNCT
crl-24580	297	1	with	with	ADP
crl-24580	297	2	frequently	frequently	ADV
crl-24580	297	3	changing	change	VERB
crl-24580	297	4	information	information	NOUN
crl-24580	297	5	regarding	regard	VERB
crl-24580	297	6	library	library	ADJ
crl-24580	297	7	policies	policy	NOUN
crl-24580	297	8	during	during	ADP
crl-24580	297	9	the	the	DET
crl-24580	297	10	pandemic	pandemic	NOUN
crl-24580	297	11	,	,	PUNCT
crl-24580	297	12	it	it	PRON
crl-24580	297	13	was	be	AUX
crl-24580	297	14	more	more	ADV
crl-24580	297	15	important	important	ADJ
crl-24580	297	16	than	than	ADP
crl-24580	297	17	ever	ever	ADV
crl-24580	297	18	that	that	SCONJ
crl-24580	297	19	the	the	DET
crl-24580	297	20	virtual	virtual	ADJ
crl-24580	297	21	reference	reference	NOUN
crl-24580	297	22	software	software	NOUN
crl-24580	297	23	allow	allow	VERB
crl-24580	297	24	for	for	ADP
crl-24580	297	25	easy	easy	ADJ
crl-24580	297	26	referrals	referral	NOUN
crl-24580	297	27	of	of	ADP
crl-24580	297	28	users	user	NOUN
crl-24580	297	29	’	'	PUNCT
crl-24580	297	30	questions	question	NOUN
crl-24580	297	31	between	between	ADP
crl-24580	297	32	library	library	ADJ
crl-24580	297	33	staff	staff	NOUN
crl-24580	297	34	members	member	NOUN
crl-24580	297	35	and	and	CCONJ
crl-24580	297	36	units	unit	NOUN
crl-24580	297	37	who	who	PRON
crl-24580	297	38	provided	provide	VERB
crl-24580	297	39	virtual	virtual	ADJ
crl-24580	297	40	reference	reference	NOUN
crl-24580	297	41	services	service	NOUN
crl-24580	297	42	and	and	CCONJ
crl-24580	297	43	those	those	PRON
crl-24580	297	44	who	who	PRON
crl-24580	297	45	did	do	VERB
crl-24580	297	46	not	not	PART
crl-24580	297	47	.	.	PUNCT
crl-24580	298	1	given	give	VERB
crl-24580	298	2	that	that	SCONJ
crl-24580	298	3	not	not	PART
crl-24580	298	4	all	all	DET
crl-24580	298	5	users	user	NOUN
crl-24580	298	6	may	may	AUX
crl-24580	298	7	have	have	AUX
crl-24580	298	8	been	be	AUX
crl-24580	298	9	aware	aware	ADJ
crl-24580	298	10	of	of	ADP
crl-24580	298	11	the	the	DET
crl-24580	298	12	services	service	NOUN
crl-24580	298	13	available	available	ADJ
crl-24580	298	14	to	to	ADP
crl-24580	298	15	them	they	PRON
crl-24580	298	16	,	,	PUNCT
crl-24580	298	17	there	there	PRON
crl-24580	298	18	was	be	VERB
crl-24580	298	19	also	also	ADV
crl-24580	298	20	a	a	DET
crl-24580	298	21	need	need	NOUN
crl-24580	298	22	to	to	PART
crl-24580	298	23	enhance	enhance	VERB
crl-24580	298	24	the	the	DET
crl-24580	298	25	marketing	marketing	NOUN
crl-24580	298	26	of	of	ADP
crl-24580	298	27	virtual	virtual	ADJ
crl-24580	298	28	reference	reference	NOUN
crl-24580	298	29	to	to	PART
crl-24580	298	30	make	make	VERB
crl-24580	298	31	it	it	PRON
crl-24580	298	32	a	a	DET
crl-24580	298	33	more	more	ADV
crl-24580	298	34	visible	visible	ADJ
crl-24580	298	35	method	method	NOUN
crl-24580	298	36	of	of	ADP
crl-24580	298	37	communication	communication	NOUN
crl-24580	298	38	with	with	ADP
crl-24580	298	39	the	the	DET
crl-24580	298	40	library	library	NOUN
crl-24580	298	41	.	.	PUNCT
crl-24580	299	1	it	it	PRON
crl-24580	299	2	remains	remain	VERB
crl-24580	299	3	to	to	PART
crl-24580	299	4	be	be	AUX
crl-24580	299	5	seen	see	VERB
crl-24580	299	6	whether	whether	SCONJ
crl-24580	299	7	the	the	DET
crl-24580	299	8	pandemic	pandemic	NOUN
crl-24580	299	9	will	will	AUX
crl-24580	299	10	have	have	VERB
crl-24580	299	11	lasting	last	VERB
crl-24580	299	12	consequences	consequence	NOUN
crl-24580	299	13	on	on	ADP
crl-24580	299	14	virtual	virtual	ADJ
crl-24580	299	15	reference	reference	NOUN
crl-24580	299	16	services	service	NOUN
crl-24580	299	17	,	,	PUNCT
crl-24580	299	18	but	but	CCONJ
crl-24580	299	19	the	the	DET
crl-24580	299	20	authors	author	NOUN
crl-24580	299	21	have	have	AUX
crl-24580	299	22	already	already	ADV
crl-24580	299	23	noted	note	VERB
crl-24580	299	24	an	an	DET
crl-24580	299	25	increased	increase	VERB
crl-24580	299	26	use	use	NOUN
crl-24580	299	27	of	of	ADP
crl-24580	299	28	texting	texte	VERB
crl-24580	299	29	,	,	PUNCT
crl-24580	299	30	perhaps	perhaps	ADV
crl-24580	299	31	due	due	ADP
crl-24580	299	32	to	to	ADP
crl-24580	299	33	greater	great	ADJ
crl-24580	299	34	needs	need	NOUN
crl-24580	299	35	for	for	ADP
crl-24580	299	36	basic	basic	ADJ
crl-24580	299	37	library	library	NOUN
crl-24580	299	38	information	information	NOUN
crl-24580	299	39	that	that	PRON
crl-24580	299	40	were	be	AUX
crl-24580	299	41	generated	generate	VERB
crl-24580	299	42	by	by	ADP
crl-24580	299	43	the	the	DET
crl-24580	299	44	pandemic	pandemic	ADJ
crl-24580	299	45	situation	situation	NOUN
crl-24580	299	46	,	,	PUNCT
crl-24580	299	47	such	such	ADJ
crl-24580	299	48	as	as	ADP
crl-24580	299	49	whether	whether	SCONJ
crl-24580	299	50	certain	certain	ADJ
crl-24580	299	51	library	library	NOUN
crl-24580	299	52	services	service	NOUN
crl-24580	299	53	were	be	AUX
crl-24580	299	54	open	open	ADJ
crl-24580	299	55	or	or	CCONJ
crl-24580	299	56	closed	closed	ADJ
crl-24580	299	57	.	.	PUNCT
crl-24580	300	1	summary	summary	NOUN
crl-24580	300	2	and	and	CCONJ
crl-24580	300	3	implications	implication	NOUN
crl-24580	300	4	for	for	ADP
crl-24580	300	5	practice	practice	NOUN
crl-24580	300	6	in	in	ADP
crl-24580	300	7	addition	addition	NOUN
crl-24580	300	8	to	to	ADP
crl-24580	300	9	showing	show	VERB
crl-24580	300	10	that	that	SCONJ
crl-24580	300	11	a	a	DET
crl-24580	300	12	disconnect	disconnect	NOUN
crl-24580	300	13	exists	exist	VERB
crl-24580	300	14	between	between	ADP
crl-24580	300	15	the	the	DET
crl-24580	300	16	perceived	perceive	VERB
crl-24580	300	17	function	function	NOUN
crl-24580	300	18	of	of	ADP
crl-24580	300	19	virtual	virtual	ADJ
crl-24580	300	20	reference	reference	NOUN
crl-24580	300	21	methods	method	NOUN
crl-24580	300	22	and	and	CCONJ
crl-24580	300	23	their	their	PRON
crl-24580	300	24	actual	actual	ADJ
crl-24580	300	25	uses	use	NOUN
crl-24580	300	26	,	,	PUNCT
crl-24580	300	27	the	the	DET
crl-24580	300	28	current	current	ADJ
crl-24580	300	29	study	study	NOUN
crl-24580	300	30	also	also	ADV
crl-24580	300	31	shows	show	VERB
crl-24580	300	32	that	that	SCONJ
crl-24580	300	33	librarians	librarian	NOUN
crl-24580	300	34	can	can	AUX
crl-24580	300	35	shape	shape	VERB
crl-24580	300	36	the	the	DET
crl-24580	300	37	complexity	complexity	NOUN
crl-24580	300	38	of	of	ADP
crl-24580	300	39	the	the	DET
crl-24580	300	40	questions	question	NOUN
crl-24580	300	41	received	receive	VERB
crl-24580	300	42	by	by	ADP
crl-24580	300	43	selecting	select	VERB
crl-24580	300	44	which	which	DET
crl-24580	300	45	services	service	NOUN
crl-24580	300	46	to	to	PART
crl-24580	300	47	offer	offer	VERB
crl-24580	300	48	.	.	PUNCT
crl-24580	301	1	findings	finding	NOUN
crl-24580	301	2	demonstrate	demonstrate	VERB
crl-24580	301	3	a	a	DET
crl-24580	301	4	statistically	statistically	ADV
crl-24580	301	5	significant	significant	ADJ
crl-24580	301	6	association	association	NOUN
crl-24580	301	7	between	between	ADP
crl-24580	301	8	question	question	NOUN
crl-24580	301	9	category	category	NOUN
crl-24580	301	10	and	and	CCONJ
crl-24580	301	11	delivery	delivery	NOUN
crl-24580	301	12	method	method	NOUN
crl-24580	301	13	,	,	PUNCT
crl-24580	301	14	with	with	ADP
crl-24580	301	15	texting	texte	VERB
crl-24580	301	16	having	have	VERB
crl-24580	301	17	many	many	ADJ
crl-24580	301	18	hours	hour	NOUN
crl-24580	301	19	and	and	CCONJ
crl-24580	301	20	library	library	ADJ
crl-24580	301	21	physical	physical	ADJ
crl-24580	301	22	facilities	facility	NOUN
crl-24580	301	23	questions	question	NOUN
crl-24580	301	24	,	,	PUNCT
crl-24580	301	25	chat	chat	VERB
crl-24580	301	26	having	have	VERB
crl-24580	301	27	reference/	reference/	NUM
crl-24580	301	28	research	research	NOUN
crl-24580	301	29	questions	question	NOUN
crl-24580	301	30	,	,	PUNCT
crl-24580	301	31	and	and	CCONJ
crl-24580	301	32	email	email	NOUN
crl-24580	301	33	having	have	VERB
crl-24580	301	34	access	access	NOUN
crl-24580	301	35	policies	policy	NOUN
crl-24580	301	36	questions	question	NOUN
crl-24580	301	37	.	.	PUNCT
crl-24580	302	1	these	these	DET
crl-24580	302	2	findings	finding	NOUN
crl-24580	302	3	suggest	suggest	VERB
crl-24580	302	4	that	that	SCONJ
crl-24580	302	5	each	each	DET
crl-24580	302	6	method	method	NOUN
crl-24580	302	7	serves	serve	VERB
crl-24580	302	8	distinct	distinct	ADJ
crl-24580	302	9	functions	function	NOUN
crl-24580	302	10	,	,	PUNCT
crl-24580	302	11	thereby	thereby	ADV
crl-24580	302	12	reinforcing	reinforce	VERB
crl-24580	302	13	the	the	DET
crl-24580	302	14	notion	notion	NOUN
crl-24580	302	15	that	that	SCONJ
crl-24580	302	16	they	they	PRON
crl-24580	302	17	are	be	AUX
crl-24580	302	18	all	all	PRON
crl-24580	302	19	useful	useful	ADJ
crl-24580	302	20	methods	method	NOUN
crl-24580	302	21	for	for	SCONJ
crl-24580	302	22	the	the	DET
crl-24580	302	23	library	library	NOUN
crl-24580	302	24	to	to	PART
crl-24580	302	25	maintain	maintain	VERB
crl-24580	302	26	.	.	PUNCT
crl-24580	303	1	although	although	SCONJ
crl-24580	303	2	the	the	DET
crl-24580	303	3	level	level	NOUN
crl-24580	303	4	of	of	ADP
crl-24580	303	5	complexity	complexity	NOUN
crl-24580	303	6	of	of	ADP
crl-24580	303	7	questions	question	NOUN
crl-24580	303	8	in	in	ADP
crl-24580	303	9	chat	chat	NOUN
crl-24580	303	10	was	be	AUX
crl-24580	303	11	negligibly	negligibly	ADV
crl-24580	303	12	higher	high	ADJ
crl-24580	303	13	than	than	ADP
crl-24580	303	14	in	in	ADP
crl-24580	303	15	email	email	NOUN
crl-24580	303	16	,	,	PUNCT
crl-24580	303	17	its	its	PRON
crl-24580	303	18	conversational	conversational	ADJ
crl-24580	303	19	nature	nature	NOUN
crl-24580	303	20	led	lead	VERB
crl-24580	303	21	to	to	ADP
crl-24580	303	22	a	a	DET
crl-24580	303	23	higher	high	ADJ
crl-24580	303	24	use	use	NOUN
crl-24580	303	25	of	of	ADP
crl-24580	303	26	the	the	DET
crl-24580	303	27	reference	reference	NOUN
crl-24580	303	28	interview	interview	NOUN
crl-24580	303	29	and	and	CCONJ
crl-24580	303	30	a	a	DET
crl-24580	303	31	greater	great	ADJ
crl-24580	303	32	presence	presence	NOUN
crl-24580	303	33	of	of	ADP
crl-24580	303	34	instruction	instruction	NOUN
crl-24580	303	35	in	in	ADP
crl-24580	303	36	the	the	DET
crl-24580	303	37	transcripts	transcript	NOUN
crl-24580	303	38	we	we	PRON
crl-24580	303	39	analyzed	analyze	VERB
crl-24580	303	40	.	.	PUNCT
crl-24580	304	1	the	the	DET
crl-24580	304	2	types	type	NOUN
crl-24580	304	3	of	of	ADP
crl-24580	304	4	questions	question	NOUN
crl-24580	304	5	received	receive	VERB
crl-24580	304	6	in	in	ADP
crl-24580	304	7	each	each	DET
crl-24580	304	8	method	method	NOUN
crl-24580	304	9	,	,	PUNCT
crl-24580	304	10	as	as	ADV
crl-24580	304	11	well	well	ADV
crl-24580	304	12	as	as	ADP
crl-24580	304	13	differences	difference	NOUN
crl-24580	304	14	in	in	ADP
crl-24580	304	15	their	their	PRON
crl-24580	304	16	read	read	NOUN
crl-24580	304	17	scale	scale	NOUN
crl-24580	304	18	ratings	rating	NOUN
crl-24580	304	19	,	,	PUNCT
crl-24580	304	20	could	could	AUX
crl-24580	304	21	lead	lead	VERB
crl-24580	304	22	to	to	ADP
crl-24580	304	23	some	some	DET
crl-24580	304	24	evaluation	evaluation	NOUN
crl-24580	304	25	of	of	ADP
crl-24580	304	26	staffing	staffing	NOUN
crl-24580	304	27	needs	need	NOUN
crl-24580	304	28	.	.	PUNCT
crl-24580	305	1	for	for	ADP
crl-24580	305	2	example	example	NOUN
crl-24580	305	3	,	,	PUNCT
crl-24580	305	4	given	give	VERB
crl-24580	305	5	that	that	SCONJ
crl-24580	305	6	most	most	ADJ
crl-24580	305	7	reference	reference	NOUN
crl-24580	305	8	/	/	SYM
crl-24580	305	9	research	research	NOUN
crl-24580	305	10	questions	question	NOUN
crl-24580	305	11	with	with	ADP
crl-24580	305	12	a	a	DET
crl-24580	305	13	read	read	ADJ
crl-24580	305	14	3	3	NUM
crl-24580	305	15	level	level	NOUN
crl-24580	305	16	and	and	CCONJ
crl-24580	305	17	higher	high	ADJ
crl-24580	305	18	were	be	AUX
crl-24580	305	19	asked	ask	VERB
crl-24580	305	20	on	on	ADP
crl-24580	305	21	chat	chat	NOUN
crl-24580	305	22	and	and	CCONJ
crl-24580	305	23	email	email	NOUN
crl-24580	305	24	,	,	PUNCT
crl-24580	305	25	librarians	librarian	NOUN
crl-24580	305	26	should	should	AUX
crl-24580	305	27	continue	continue	VERB
crl-24580	305	28	to	to	PART
crl-24580	305	29	monitor	monitor	VERB
crl-24580	305	30	and	and	CCONJ
crl-24580	305	31	offer	offer	VERB
crl-24580	305	32	this	this	DET
crl-24580	305	33	service	service	NOUN
crl-24580	305	34	.	.	PUNCT
crl-24580	306	1	the	the	DET
crl-24580	306	2	texting	texte	VERB
crl-24580	306	3	service	service	NOUN
crl-24580	306	4	,	,	PUNCT
crl-24580	306	5	however	however	ADV
crl-24580	306	6	,	,	PUNCT
crl-24580	306	7	could	could	AUX
crl-24580	306	8	potentially	potentially	ADV
crl-24580	306	9	be	be	AUX
crl-24580	306	10	dissonance	dissonance	NOUN
crl-24580	306	11	between	between	ADP
crl-24580	306	12	perceptions	perception	NOUN
crl-24580	306	13	and	and	CCONJ
crl-24580	306	14	use	use	NOUN
crl-24580	306	15	of	of	ADP
crl-24580	306	16	virtual	virtual	ADJ
crl-24580	306	17	reference	reference	NOUN
crl-24580	306	18	methods	method	NOUN
crl-24580	306	19	521	521	NUM
crl-24580	306	20	offered	offer	VERB
crl-24580	306	21	by	by	ADP
crl-24580	306	22	students	student	NOUN
crl-24580	306	23	and	and	CCONJ
crl-24580	306	24	paraprofessionals	paraprofessional	NOUN
crl-24580	306	25	.	.	PUNCT
crl-24580	307	1	similarly	similarly	ADV
crl-24580	307	2	,	,	PUNCT
crl-24580	307	3	chat	chat	VERB
crl-24580	307	4	and	and	CCONJ
crl-24580	307	5	email	email	NOUN
crl-24580	307	6	receive	receive	VERB
crl-24580	307	7	high	high	ADJ
crl-24580	307	8	numbers	number	NOUN
crl-24580	307	9	of	of	ADP
crl-24580	307	10	library	library	NOUN
crl-24580	307	11	account	account	NOUN
crl-24580	307	12	and	and	CCONJ
crl-24580	307	13	interlibrary	interlibrary	ADJ
crl-24580	307	14	loan	loan	NOUN
crl-24580	307	15	questions	question	NOUN
crl-24580	307	16	.	.	PUNCT
crl-24580	308	1	better	well	ADJ
crl-24580	308	2	documentation	documentation	NOUN
crl-24580	308	3	,	,	PUNCT
crl-24580	308	4	improved	improve	VERB
crl-24580	308	5	policies	policy	NOUN
crl-24580	308	6	,	,	PUNCT
crl-24580	308	7	and	and	CCONJ
crl-24580	308	8	smoother	smooth	ADJ
crl-24580	308	9	workflows	workflow	NOUN
crl-24580	308	10	for	for	ADP
crl-24580	308	11	these	these	DET
crl-24580	308	12	services	service	NOUN
crl-24580	308	13	could	could	AUX
crl-24580	308	14	ease	ease	VERB
crl-24580	308	15	the	the	DET
crl-24580	308	16	process	process	NOUN
crl-24580	308	17	for	for	ADP
crl-24580	308	18	users	user	NOUN
crl-24580	308	19	and	and	CCONJ
crl-24580	308	20	the	the	DET
crl-24580	308	21	librarians	librarian	NOUN
crl-24580	308	22	who	who	PRON
crl-24580	308	23	deliver	deliver	VERB
crl-24580	308	24	virtual	virtual	ADJ
crl-24580	308	25	reference	reference	NOUN
crl-24580	308	26	services	service	NOUN
crl-24580	308	27	.	.	PUNCT
crl-24580	309	1	here	here	ADV
crl-24580	309	2	are	be	AUX
crl-24580	309	3	some	some	DET
crl-24580	309	4	practical	practical	ADJ
crl-24580	309	5	implications	implication	NOUN
crl-24580	309	6	:	:	PUNCT
crl-24580	309	7	•	•	NOUN
crl-24580	309	8	for	for	ADP
crl-24580	309	9	a	a	DET
crl-24580	309	10	seamless	seamless	ADJ
crl-24580	309	11	service	service	NOUN
crl-24580	309	12	and	and	CCONJ
crl-24580	309	13	to	to	PART
crl-24580	309	14	answer	answer	VERB
crl-24580	309	15	multiple	multiple	ADJ
crl-24580	309	16	types	type	NOUN
crl-24580	309	17	and	and	CCONJ
crl-24580	309	18	levels	level	NOUN
crl-24580	309	19	of	of	ADP
crl-24580	309	20	questions	question	NOUN
crl-24580	309	21	,	,	PUNCT
crl-24580	309	22	a	a	DET
crl-24580	309	23	virtual	virtual	ADJ
crl-24580	309	24	reference	reference	NOUN
crl-24580	309	25	platform	platform	NOUN
crl-24580	309	26	that	that	PRON
crl-24580	309	27	allows	allow	VERB
crl-24580	309	28	multiple	multiple	ADJ
crl-24580	309	29	methods	method	NOUN
crl-24580	309	30	(	(	PUNCT
crl-24580	309	31	chat	chat	PROPN
crl-24580	309	32	,	,	PUNCT
crl-24580	309	33	email	email	NOUN
crl-24580	309	34	,	,	PUNCT
crl-24580	309	35	text	text	NOUN
crl-24580	309	36	)	)	PUNCT
crl-24580	309	37	is	be	AUX
crl-24580	309	38	advised	advise	VERB
crl-24580	309	39	.	.	PUNCT
crl-24580	310	1	•	•	NUM
crl-24580	310	2	given	give	VERB
crl-24580	310	3	the	the	DET
crl-24580	310	4	high	high	ADJ
crl-24580	310	5	read	read	NOUN
crl-24580	310	6	scale	scale	NOUN
crl-24580	310	7	ratings	rating	NOUN
crl-24580	310	8	and	and	CCONJ
crl-24580	310	9	the	the	DET
crl-24580	310	10	number	number	NOUN
crl-24580	310	11	of	of	ADP
crl-24580	310	12	reference	reference	NOUN
crl-24580	310	13	/	/	SYM
crl-24580	310	14	research	research	NOUN
crl-24580	310	15	questions	question	NOUN
crl-24580	310	16	in	in	ADP
crl-24580	310	17	chat	chat	NOUN
crl-24580	310	18	and	and	CCONJ
crl-24580	310	19	email	email	NOUN
crl-24580	310	20	,	,	PUNCT
crl-24580	310	21	provide	provide	VERB
crl-24580	310	22	more	more	ADJ
crl-24580	310	23	training	training	NOUN
crl-24580	310	24	on	on	ADP
crl-24580	310	25	the	the	DET
crl-24580	310	26	reference	reference	NOUN
crl-24580	310	27	interview	interview	NOUN
crl-24580	310	28	and	and	CCONJ
crl-24580	310	29	instruction	instruction	NOUN
crl-24580	310	30	methods	method	NOUN
crl-24580	310	31	in	in	ADP
crl-24580	310	32	virtual	virtual	ADJ
crl-24580	310	33	reference	reference	NOUN
crl-24580	310	34	to	to	ADP
crl-24580	310	35	librarians	librarian	NOUN
crl-24580	310	36	.	.	PUNCT
crl-24580	311	1	•	•	NUM
crl-24580	311	2	ensure	ensure	VERB
crl-24580	311	3	that	that	SCONJ
crl-24580	311	4	users	user	NOUN
crl-24580	311	5	are	be	AUX
crl-24580	311	6	aware	aware	ADJ
crl-24580	311	7	when	when	SCONJ
crl-24580	311	8	their	their	PRON
crl-24580	311	9	question	question	NOUN
crl-24580	311	10	needs	need	VERB
crl-24580	311	11	to	to	PART
crl-24580	311	12	be	be	AUX
crl-24580	311	13	transferred	transfer	VERB
crl-24580	311	14	to	to	ADP
crl-24580	311	15	a	a	DET
crl-24580	311	16	subject	subject	ADJ
crl-24580	311	17	specialist	specialist	NOUN
crl-24580	311	18	or	or	CCONJ
crl-24580	311	19	a	a	DET
crl-24580	311	20	service	service	NOUN
crl-24580	311	21	(	(	PUNCT
crl-24580	311	22	such	such	ADJ
crl-24580	311	23	as	as	ADP
crl-24580	311	24	interlibrary	interlibrary	ADJ
crl-24580	311	25	loans	loan	NOUN
crl-24580	311	26	)	)	PUNCT
crl-24580	311	27	.	.	PUNCT
crl-24580	312	1	•	•	NUM
crl-24580	312	2	advertising	advertising	NOUN
crl-24580	312	3	of	of	ADP
crl-24580	312	4	virtual	virtual	ADJ
crl-24580	312	5	reference	reference	NOUN
crl-24580	312	6	services	service	NOUN
crl-24580	312	7	as	as	ADV
crl-24580	312	8	well	well	ADV
crl-24580	312	9	as	as	ADP
crl-24580	312	10	the	the	DET
crl-24580	312	11	webpages	webpage	NOUN
crl-24580	312	12	where	where	SCONJ
crl-24580	312	13	they	they	PRON
crl-24580	312	14	are	be	AUX
crl-24580	312	15	located	locate	VERB
crl-24580	312	16	could	could	AUX
crl-24580	312	17	have	have	VERB
crl-24580	312	18	an	an	DET
crl-24580	312	19	impact	impact	NOUN
crl-24580	312	20	on	on	ADP
crl-24580	312	21	the	the	DET
crl-24580	312	22	types	type	NOUN
crl-24580	312	23	of	of	ADP
crl-24580	312	24	questions	question	NOUN
crl-24580	312	25	asked	ask	VERB
crl-24580	312	26	.	.	PUNCT
crl-24580	313	1	more	more	ADJ
crl-24580	313	2	promotion	promotion	NOUN
crl-24580	313	3	is	be	AUX
crl-24580	313	4	needed	need	VERB
crl-24580	313	5	to	to	PART
crl-24580	313	6	enhance	enhance	VERB
crl-24580	313	7	user	user	NOUN
crl-24580	313	8	awareness	awareness	NOUN
crl-24580	313	9	of	of	ADP
crl-24580	313	10	chat	chat	NOUN
crl-24580	313	11	for	for	ADP
crl-24580	313	12	reference	reference	NOUN
crl-24580	313	13	/	/	SYM
crl-24580	313	14	research	research	NOUN
crl-24580	313	15	questions	question	NOUN
crl-24580	313	16	,	,	PUNCT
crl-24580	313	17	letting	let	VERB
crl-24580	313	18	users	user	NOUN
crl-24580	313	19	know	know	VERB
crl-24580	313	20	where	where	SCONJ
crl-24580	313	21	and	and	CCONJ
crl-24580	313	22	how	how	SCONJ
crl-24580	313	23	they	they	PRON
crl-24580	313	24	can	can	AUX
crl-24580	313	25	ask	ask	VERB
crl-24580	313	26	their	their	PRON
crl-24580	313	27	questions	question	NOUN
crl-24580	313	28	.	.	PUNCT
crl-24580	314	1	•	•	NUM
crl-24580	314	2	increase	increase	VERB
crl-24580	314	3	the	the	DET
crl-24580	314	4	availability	availability	NOUN
crl-24580	314	5	of	of	ADP
crl-24580	314	6	virtual	virtual	ADJ
crl-24580	314	7	reference	reference	NOUN
crl-24580	314	8	methods	method	NOUN
crl-24580	314	9	,	,	PUNCT
crl-24580	314	10	especially	especially	ADV
crl-24580	314	11	chat	chat	VERB
crl-24580	314	12	,	,	PUNCT
crl-24580	314	13	in	in	ADP
crl-24580	314	14	locations	location	NOUN
crl-24580	314	15	where	where	SCONJ
crl-24580	314	16	users	user	NOUN
crl-24580	314	17	conduct	conduct	VERB
crl-24580	314	18	library	library	ADJ
crl-24580	314	19	research	research	NOUN
crl-24580	314	20	,	,	PUNCT
crl-24580	314	21	such	such	ADJ
crl-24580	314	22	as	as	ADP
crl-24580	314	23	in	in	ADP
crl-24580	314	24	library	library	ADJ
crl-24580	314	25	discovery	discovery	NOUN
crl-24580	314	26	tools	tool	NOUN
crl-24580	314	27	and	and	CCONJ
crl-24580	314	28	research	research	NOUN
crl-24580	314	29	databases	database	NOUN
crl-24580	314	30	and	and	CCONJ
crl-24580	314	31	in	in	ADP
crl-24580	314	32	university	university	NOUN
crl-24580	314	33	learning	learning	NOUN
crl-24580	314	34	management	management	NOUN
crl-24580	314	35	systems	system	NOUN
crl-24580	314	36	.	.	PUNCT
crl-24580	315	1	this	this	DET
crl-24580	315	2	presence	presence	NOUN
crl-24580	315	3	may	may	AUX
crl-24580	315	4	help	help	VERB
crl-24580	315	5	users	user	NOUN
crl-24580	315	6	to	to	PART
crl-24580	315	7	better	well	ADV
crl-24580	315	8	associate	associate	ADJ
crl-24580	315	9	library	library	NOUN
crl-24580	315	10	chat	chat	VERB
crl-24580	315	11	with	with	ADP
crl-24580	315	12	research	research	NOUN
crl-24580	315	13	purposes	purpose	NOUN
crl-24580	315	14	,	,	PUNCT
crl-24580	315	15	thus	thus	ADV
crl-24580	315	16	narrowing	narrow	VERB
crl-24580	315	17	the	the	DET
crl-24580	315	18	gap	gap	NOUN
crl-24580	315	19	between	between	ADP
crl-24580	315	20	user	user	NOUN
crl-24580	315	21	perceptions	perception	NOUN
crl-24580	315	22	and	and	CCONJ
crl-24580	315	23	actual	actual	ADJ
crl-24580	315	24	use	use	NOUN
crl-24580	315	25	.	.	PUNCT
crl-24580	316	1	•	•	NUM
crl-24580	316	2	a	a	DET
crl-24580	316	3	high	high	ADJ
crl-24580	316	4	number	number	NOUN
crl-24580	316	5	of	of	ADP
crl-24580	316	6	access	access	NOUN
crl-24580	316	7	policies	policy	NOUN
crl-24580	316	8	and	and	CCONJ
crl-24580	316	9	problems	problem	NOUN
crl-24580	316	10	with	with	ADP
crl-24580	316	11	e	e	NOUN
crl-24580	316	12	-	-	NOUN
crl-24580	316	13	resources	resource	NOUN
crl-24580	316	14	questions	question	NOUN
crl-24580	316	15	were	be	AUX
crl-24580	316	16	asked	ask	VERB
crl-24580	316	17	by	by	ADP
crl-24580	316	18	users	user	NOUN
crl-24580	316	19	.	.	PUNCT
crl-24580	317	1	more	more	ADJ
crl-24580	317	2	information	information	NOUN
crl-24580	317	3	and	and	CCONJ
crl-24580	317	4	easier	easy	ADJ
crl-24580	317	5	ways	way	NOUN
crl-24580	317	6	to	to	PART
crl-24580	317	7	report	report	VERB
crl-24580	317	8	problems	problem	NOUN
crl-24580	317	9	should	should	AUX
crl-24580	317	10	be	be	AUX
crl-24580	317	11	considered	consider	VERB
crl-24580	317	12	.	.	PUNCT
crl-24580	318	1	•	•	NUM
crl-24580	318	2	the	the	DET
crl-24580	318	3	findings	finding	NOUN
crl-24580	318	4	from	from	ADP
crl-24580	318	5	this	this	DET
crl-24580	318	6	study	study	NOUN
crl-24580	318	7	could	could	AUX
crl-24580	318	8	be	be	AUX
crl-24580	318	9	used	use	VERB
crl-24580	318	10	to	to	PART
crl-24580	318	11	map	map	VERB
crl-24580	318	12	information	information	NOUN
crl-24580	318	13	literacy	literacy	NOUN
crl-24580	318	14	gaps	gap	NOUN
crl-24580	318	15	in	in	ADP
crl-24580	318	16	users	user	NOUN
crl-24580	318	17	.	.	PUNCT
crl-24580	319	1	that	that	DET
crl-24580	319	2	libraries	library	NOUN
crl-24580	319	3	can	can	AUX
crl-24580	319	4	influence	influence	VERB
crl-24580	319	5	the	the	DET
crl-24580	319	6	level	level	NOUN
crl-24580	319	7	of	of	ADP
crl-24580	319	8	difficulty	difficulty	NOUN
crl-24580	319	9	and	and	CCONJ
crl-24580	319	10	types	type	NOUN
crl-24580	319	11	of	of	ADP
crl-24580	319	12	questions	question	NOUN
crl-24580	319	13	of	of	ADP
crl-24580	319	14	their	their	PRON
crl-24580	319	15	virtual	virtual	ADJ
crl-24580	319	16	reference	reference	NOUN
crl-24580	319	17	interactions	interaction	NOUN
crl-24580	319	18	by	by	ADP
crl-24580	319	19	the	the	DET
crl-24580	319	20	delivery	delivery	NOUN
crl-24580	319	21	methods	method	NOUN
crl-24580	319	22	they	they	PRON
crl-24580	319	23	choose	choose	VERB
crl-24580	319	24	to	to	PART
crl-24580	319	25	offer	offer	VERB
crl-24580	319	26	aligns	align	NOUN
crl-24580	319	27	with	with	ADP
crl-24580	319	28	research	research	NOUN
crl-24580	319	29	showing	show	VERB
crl-24580	319	30	that	that	SCONJ
crl-24580	319	31	,	,	PUNCT
crl-24580	319	32	through	through	ADP
crl-24580	319	33	libraries	library	NOUN
crl-24580	319	34	’	'	PUNCT
crl-24580	319	35	policy	policy	NOUN
crl-24580	319	36	decisions	decision	NOUN
crl-24580	319	37	,	,	PUNCT
crl-24580	319	38	they	they	PRON
crl-24580	319	39	can	can	AUX
crl-24580	319	40	modify	modify	VERB
crl-24580	319	41	user	user	NOUN
crl-24580	319	42	behavior	behavior	NOUN
crl-24580	319	43	,	,	PUNCT
crl-24580	319	44	increasing	increase	VERB
crl-24580	319	45	the	the	DET
crl-24580	319	46	likelihood	likelihood	NOUN
crl-24580	319	47	of	of	ADP
crl-24580	319	48	complex	complex	ADJ
crl-24580	319	49	questions	question	NOUN
crl-24580	319	50	.	.	PUNCT
crl-24580	320	1	changes	change	NOUN
crl-24580	320	2	such	such	ADJ
crl-24580	320	3	as	as	ADP
crl-24580	320	4	placing	place	VERB
crl-24580	320	5	a	a	DET
crl-24580	320	6	chat	chat	NOUN
crl-24580	320	7	box	box	NOUN
crl-24580	320	8	within	within	ADP
crl-24580	320	9	a	a	DET
crl-24580	320	10	university	university	NOUN
crl-24580	320	11	’s	’s	PART
crl-24580	320	12	learning	learn	VERB
crl-24580	320	13	management	management	NOUN
crl-24580	320	14	system,71	system,71	ADV
crl-24580	320	15	implementing	implement	VERB
crl-24580	320	16	proactive	proactive	ADJ
crl-24580	320	17	chat,72	chat,72	PROPN
crl-24580	320	18	and	and	CCONJ
crl-24580	320	19	having	have	VERB
crl-24580	320	20	librarians	librarian	NOUN
crl-24580	320	21	staff	staff	NOUN
crl-24580	320	22	virtual	virtual	ADJ
crl-24580	320	23	reference	reference	NOUN
crl-24580	320	24	from	from	ADP
crl-24580	320	25	their	their	PRON
crl-24580	320	26	offices	office	NOUN
crl-24580	320	27	rather	rather	ADV
crl-24580	320	28	than	than	ADP
crl-24580	320	29	public	public	ADJ
crl-24580	320	30	service	service	NOUN
crl-24580	320	31	desks73	desks73	NOUN
crl-24580	320	32	can	can	AUX
crl-24580	320	33	all	all	PRON
crl-24580	320	34	influence	influence	VERB
crl-24580	320	35	question	question	NOUN
crl-24580	320	36	complexity	complexity	NOUN
crl-24580	320	37	.	.	PUNCT
crl-24580	321	1	many	many	ADJ
crl-24580	321	2	of	of	ADP
crl-24580	321	3	these	these	DET
crl-24580	321	4	factors	factor	NOUN
crl-24580	321	5	are	be	AUX
crl-24580	321	6	within	within	ADP
crl-24580	321	7	the	the	DET
crl-24580	321	8	library	library	NOUN
crl-24580	321	9	’s	’s	PART
crl-24580	321	10	control	control	NOUN
crl-24580	321	11	,	,	PUNCT
crl-24580	321	12	and	and	CCONJ
crl-24580	321	13	it	it	PRON
crl-24580	321	14	is	be	AUX
crl-24580	321	15	telling	tell	VERB
crl-24580	321	16	that	that	SCONJ
crl-24580	321	17	they	they	PRON
crl-24580	321	18	reveal	reveal	VERB
crl-24580	321	19	the	the	DET
crl-24580	321	20	extent	extent	NOUN
crl-24580	321	21	to	to	PART
crl-24580	321	22	which	which	PRON
crl-24580	321	23	libraries	library	NOUN
crl-24580	321	24	can	can	AUX
crl-24580	321	25	encourage	encourage	VERB
crl-24580	321	26	complex	complex	ADJ
crl-24580	321	27	questions	question	NOUN
crl-24580	321	28	within	within	ADP
crl-24580	321	29	virtual	virtual	ADJ
crl-24580	321	30	reference	reference	NOUN
crl-24580	321	31	.	.	PUNCT
crl-24580	322	1	these	these	DET
crl-24580	322	2	studies	study	NOUN
crl-24580	322	3	highlight	highlight	VERB
crl-24580	322	4	that	that	SCONJ
crl-24580	322	5	we	we	PRON
crl-24580	322	6	can	can	AUX
crl-24580	322	7	aim	aim	VERB
crl-24580	322	8	high	high	ADJ
crl-24580	322	9	for	for	ADP
crl-24580	322	10	virtual	virtual	ADJ
crl-24580	322	11	reference	reference	NOUN
crl-24580	322	12	and	and	CCONJ
crl-24580	322	13	consider	consider	VERB
crl-24580	322	14	it	it	PRON
crl-24580	322	15	an	an	DET
crl-24580	322	16	essential	essential	ADJ
crl-24580	322	17	and	and	CCONJ
crl-24580	322	18	perhaps	perhaps	ADV
crl-24580	322	19	more	more	ADV
crl-24580	322	20	useful	useful	ADJ
crl-24580	322	21	tool	tool	NOUN
crl-24580	322	22	for	for	ADP
crl-24580	322	23	today	today	NOUN
crl-24580	322	24	’s	’s	PART
crl-24580	322	25	researcher	researcher	NOUN
crl-24580	322	26	than	than	ADP
crl-24580	322	27	traditional	traditional	ADJ
crl-24580	322	28	in	in	ADP
crl-24580	322	29	-	-	PUNCT
crl-24580	322	30	person	person	NOUN
crl-24580	322	31	reference	reference	NOUN
crl-24580	322	32	.	.	PUNCT
crl-24580	323	1	through	through	ADP
crl-24580	323	2	virtual	virtual	ADJ
crl-24580	323	3	reference	reference	NOUN
crl-24580	323	4	,	,	PUNCT
crl-24580	323	5	librarians	librarian	NOUN
crl-24580	323	6	have	have	VERB
crl-24580	323	7	an	an	DET
crl-24580	323	8	opportunity	opportunity	NOUN
crl-24580	323	9	to	to	PART
crl-24580	323	10	build	build	VERB
crl-24580	323	11	on	on	ADP
crl-24580	323	12	services	service	NOUN
crl-24580	323	13	we	we	PRON
crl-24580	323	14	have	have	AUX
crl-24580	323	15	long	long	ADV
crl-24580	323	16	offered	offer	VERB
crl-24580	323	17	in	in	ADP
crl-24580	323	18	person	person	NOUN
crl-24580	323	19	,	,	PUNCT
crl-24580	323	20	using	use	VERB
crl-24580	323	21	technology	technology	NOUN
crl-24580	323	22	to	to	PART
crl-24580	323	23	enhance	enhance	VERB
crl-24580	323	24	our	our	PRON
crl-24580	323	25	services	service	NOUN
crl-24580	323	26	.	.	PUNCT
crl-24580	324	1	for	for	ADP
crl-24580	324	2	example	example	NOUN
crl-24580	324	3	,	,	PUNCT
crl-24580	324	4	virtual	virtual	ADJ
crl-24580	324	5	reference	reference	NOUN
crl-24580	324	6	allows	allow	VERB
crl-24580	324	7	users	user	NOUN
crl-24580	324	8	to	to	PART
crl-24580	324	9	obtain	obtain	VERB
crl-24580	324	10	help	help	NOUN
crl-24580	324	11	when	when	SCONJ
crl-24580	324	12	and	and	CCONJ
crl-24580	324	13	where	where	SCONJ
crl-24580	324	14	they	they	PRON
crl-24580	324	15	need	need	VERB
crl-24580	324	16	it	it	PRON
crl-24580	324	17	,	,	PUNCT
crl-24580	324	18	facilitates	facilitate	VERB
crl-24580	324	19	a	a	DET
crl-24580	324	20	step	step	NOUN
crl-24580	324	21	-	-	PUNCT
crl-24580	324	22	by	by	ADP
crl-24580	324	23	-	-	PUNCT
crl-24580	324	24	step	step	NOUN
crl-24580	324	25	approach	approach	NOUN
crl-24580	324	26	for	for	ADP
crl-24580	324	27	gathering	gather	VERB
crl-24580	324	28	needed	need	VERB
crl-24580	324	29	information	information	NOUN
crl-24580	324	30	,	,	PUNCT
crl-24580	324	31	provides	provide	VERB
crl-24580	324	32	a	a	DET
crl-24580	324	33	written	write	VERB
crl-24580	324	34	transcript	transcript	NOUN
crl-24580	324	35	for	for	SCONJ
crl-24580	324	36	users	user	NOUN
crl-24580	324	37	to	to	PART
crl-24580	324	38	consult	consult	VERB
crl-24580	324	39	later	later	ADV
crl-24580	324	40	,	,	PUNCT
crl-24580	324	41	and	and	CCONJ
crl-24580	324	42	enables	enable	VERB
crl-24580	324	43	the	the	DET
crl-24580	324	44	easy	easy	ADJ
crl-24580	324	45	sharing	sharing	NOUN
crl-24580	324	46	of	of	ADP
crl-24580	324	47	links	link	NOUN
crl-24580	324	48	and	and	CCONJ
crl-24580	324	49	documents	document	NOUN
crl-24580	324	50	by	by	ADP
crl-24580	324	51	both	both	DET
crl-24580	324	52	librarians	librarian	NOUN
crl-24580	324	53	and	and	CCONJ
crl-24580	324	54	users	user	NOUN
crl-24580	324	55	.	.	PUNCT
crl-24580	325	1	these	these	DET
crl-24580	325	2	features	feature	NOUN
crl-24580	325	3	make	make	VERB
crl-24580	325	4	virtual	virtual	ADJ
crl-24580	325	5	reference	reference	NOUN
crl-24580	325	6	an	an	DET
crl-24580	325	7	increasingly	increasingly	ADV
crl-24580	325	8	useful	useful	ADJ
crl-24580	325	9	and	and	CCONJ
crl-24580	325	10	important	important	ADJ
crl-24580	325	11	service	service	NOUN
crl-24580	325	12	for	for	ADP
crl-24580	325	13	today	today	NOUN
crl-24580	325	14	’s	’s	PART
crl-24580	325	15	and	and	CCONJ
crl-24580	325	16	tomorrow	tomorrow	NOUN
crl-24580	325	17	’s	’s	PART
crl-24580	325	18	users	user	NOUN
crl-24580	325	19	.	.	PUNCT
crl-24580	326	1	acknowledgments	acknowledgment	NOUN
crl-24580	326	2	the	the	DET
crl-24580	326	3	authors	author	NOUN
crl-24580	326	4	would	would	AUX
crl-24580	326	5	like	like	VERB
crl-24580	326	6	to	to	PART
crl-24580	326	7	thank	thank	VERB
crl-24580	326	8	jen	jen	PROPN
crl-24580	326	9	sweeney	sweeney	PROPN
crl-24580	326	10	for	for	ADP
crl-24580	326	11	her	her	PRON
crl-24580	326	12	assistance	assistance	NOUN
crl-24580	326	13	with	with	ADP
crl-24580	326	14	the	the	DET
crl-24580	326	15	statistical	statistical	ADJ
crl-24580	326	16	analysis	analysis	NOUN
crl-24580	326	17	.	.	PUNCT
crl-24580	327	1	our	our	PRON
crl-24580	327	2	thanks	thank	NOUN
crl-24580	327	3	to	to	ADP
crl-24580	327	4	chris	chris	PROPN
crl-24580	327	5	byrne	byrne	PROPN
crl-24580	327	6	,	,	PUNCT
crl-24580	327	7	svetlana	svetlana	PROPN
crl-24580	327	8	kochkina	kochkina	PROPN
crl-24580	327	9	,	,	PUNCT
crl-24580	327	10	and	and	CCONJ
crl-24580	327	11	jen	jen	PROPN
crl-24580	327	12	sweeney	sweeney	NOUN
crl-24580	327	13	for	for	ADP
crl-24580	327	14	their	their	PRON
crl-24580	327	15	feedback	feedback	NOUN
crl-24580	327	16	on	on	ADP
crl-24580	327	17	the	the	DET
crl-24580	327	18	manuscript	manuscript	NOUN
crl-24580	327	19	.	.	PUNCT
crl-24580	328	1	522	522	NUM
crl-24580	328	2	college	college	NOUN
crl-24580	328	3	&	&	CCONJ
crl-24580	328	4	research	research	PROPN
crl-24580	328	5	libraries	library	NOUN
crl-24580	328	6	may	may	AUX
crl-24580	328	7	2022	2022	NUM
crl-24580	328	8	appendix	appendix	VERB
crl-24580	328	9	a.	a.	NOUN
crl-24580	328	10	study	study	PROPN
crl-24580	328	11	participant	participant	NOUN
crl-24580	328	12	data	datum	NOUN
crl-24580	328	13	(	(	PUNCT
crl-24580	328	14	as	as	SCONJ
crl-24580	328	15	reported	report	VERB
crl-24580	328	16	in	in	ADP
crl-24580	328	17	mawhinney	mawhinney	NOUN
crl-24580	328	18	,	,	PUNCT
crl-24580	328	19	2020	2020	NUM
crl-24580	328	20	)	)	PUNCT
crl-24580	328	21	pseudonym	pseudonym	NOUN
crl-24580	328	22	age	age	NOUN
crl-24580	328	23	range	range	NOUN
crl-24580	328	24	gender	gender	NOUN
crl-24580	328	25	academic	academic	ADJ
crl-24580	328	26	status	status	NOUN
crl-24580	328	27	(	(	PUNCT
crl-24580	328	28	student	student	NOUN
crl-24580	328	29	,	,	PUNCT
crl-24580	328	30	alumnus	alumnus	NOUN
crl-24580	328	31	,	,	PUNCT
crl-24580	328	32	faculty	faculty	NOUN
crl-24580	328	33	,	,	PUNCT
crl-24580	328	34	or	or	CCONJ
crl-24580	328	35	staff	staff	NOUN
crl-24580	328	36	)	)	PUNCT
crl-24580	328	37	and	and	CCONJ
crl-24580	328	38	field	field	NOUN
crl-24580	328	39	of	of	ADP
crl-24580	328	40	study	study	NOUN
crl-24580	328	41	international	international	ADJ
crl-24580	328	42	student	student	NOUN
crl-24580	328	43	?	?	PUNCT
crl-24580	329	1	(	(	PUNCT
crl-24580	329	2	if	if	SCONJ
crl-24580	329	3	so	so	ADV
crl-24580	329	4	,	,	PUNCT
crl-24580	329	5	country	country	NOUN
crl-24580	329	6	of	of	ADP
crl-24580	329	7	origin	origin	NOUN
crl-24580	329	8	)	)	PUNCT
crl-24580	329	9	students	student	NOUN
crl-24580	329	10	alex	alex	PROPN
crl-24580	329	11	31–35	31–35	NUM
crl-24580	329	12	m	m	PROPN
crl-24580	329	13	doctoral	doctoral	ADJ
crl-24580	329	14	student	student	NOUN
crl-24580	329	15	,	,	PUNCT
crl-24580	329	16	music	music	NOUN
crl-24580	329	17	no	no	DET
crl-24580	329	18	amy	amy	NOUN
crl-24580	329	19	20	20	NUM
crl-24580	329	20	and	and	CCONJ
crl-24580	329	21	younger	young	ADJ
crl-24580	329	22	f	f	PROPN
crl-24580	329	23	undergraduate	undergraduate	NOUN
crl-24580	329	24	student	student	NOUN
crl-24580	329	25	,	,	PUNCT
crl-24580	329	26	arts	art	NOUN
crl-24580	329	27	and	and	CCONJ
crl-24580	329	28	science	science	NOUN
crl-24580	329	29	no	no	DET
crl-24580	329	30	ashley	ashley	NOUN
crl-24580	329	31	21–25	21–25	NUM
crl-24580	329	32	f	f	PROPN
crl-24580	329	33	undergraduate	undergraduate	NOUN
crl-24580	329	34	student	student	NOUN
crl-24580	329	35	,	,	PUNCT
crl-24580	329	36	science	science	NOUN
crl-24580	329	37	no	no	DET
crl-24580	329	38	blue	blue	ADJ
crl-24580	329	39	21–25	21–25	NUM
crl-24580	329	40	m	m	PROPN
crl-24580	329	41	undergraduate	undergraduate	NOUN
crl-24580	329	42	student	student	NOUN
crl-24580	329	43	,	,	PUNCT
crl-24580	329	44	engineering	engineer	VERB
crl-24580	329	45	no	no	DET
crl-24580	329	46	jenna	jenna	NOUN
crl-24580	329	47	20	20	NUM
crl-24580	329	48	and	and	CCONJ
crl-24580	329	49	younger	young	ADJ
crl-24580	329	50	f	f	PROPN
crl-24580	329	51	undergraduate	undergraduate	NOUN
crl-24580	329	52	student	student	NOUN
crl-24580	329	53	,	,	PUNCT
crl-24580	329	54	arts	art	VERB
crl-24580	329	55	no	no	DET
crl-24580	329	56	kevin	kevin	PROPN
crl-24580	329	57	26–30	26–30	PROPN
crl-24580	329	58	m	m	PROPN
crl-24580	329	59	master	master	NOUN
crl-24580	329	60	’s	’s	PART
crl-24580	329	61	student	student	NOUN
crl-24580	329	62	,	,	PUNCT
crl-24580	329	63	engineering	engineer	VERB
crl-24580	329	64	yes	yes	ADV
crl-24580	329	65	,	,	PUNCT
crl-24580	329	66	indonesia	indonesia	PROPN
crl-24580	329	67	louise	louise	PROPN
crl-24580	329	68	20	20	NUM
crl-24580	329	69	and	and	CCONJ
crl-24580	329	70	younger	young	ADJ
crl-24580	329	71	f	f	PROPN
crl-24580	329	72	undergraduate	undergraduate	NOUN
crl-24580	329	73	student	student	NOUN
crl-24580	329	74	,	,	PUNCT
crl-24580	329	75	education	education	NOUN
crl-24580	329	76	yes	yes	INTJ
crl-24580	329	77	,	,	PUNCT
crl-24580	329	78	france	france	PROPN
crl-24580	329	79	margarita	margarita	PROPN
crl-24580	329	80	(	(	PUNCT
crl-24580	329	81	interview	interview	NOUN
crl-24580	329	82	conducted	conduct	VERB
crl-24580	329	83	via	via	ADP
crl-24580	329	84	skype	skype	NOUN
crl-24580	329	85	)	)	PUNCT
crl-24580	330	1	41–45	41–45	NUM
crl-24580	330	2	f	f	PROPN
crl-24580	330	3	doctoral	doctoral	ADJ
crl-24580	330	4	student	student	NOUN
crl-24580	330	5	,	,	PUNCT
crl-24580	330	6	arts	art	NOUN
crl-24580	330	7	yes	yes	INTJ
crl-24580	330	8	,	,	PUNCT
crl-24580	330	9	mexico	mexico	PROPN
crl-24580	330	10	priya	priya	PROPN
crl-24580	330	11	21–25	21–25	PROPN
crl-24580	330	12	f	f	PROPN
crl-24580	330	13	master	master	NOUN
crl-24580	330	14	’s	’s	PART
crl-24580	330	15	student	student	NOUN
crl-24580	330	16	,	,	PUNCT
crl-24580	330	17	engineering	engineer	VERB
crl-24580	330	18	yes	yes	ADV
crl-24580	330	19	,	,	PUNCT
crl-24580	330	20	india	india	PROPN
crl-24580	330	21	ryan	ryan	PROPN
crl-24580	330	22	31–35	31–35	NUM
crl-24580	330	23	m	m	PROPN
crl-24580	330	24	master	master	NOUN
crl-24580	330	25	’s	’s	PART
crl-24580	330	26	student	student	NOUN
crl-24580	330	27	,	,	PUNCT
crl-24580	330	28	information	information	NOUN
crl-24580	330	29	studies	study	NOUN
crl-24580	330	30	no	no	DET
crl-24580	330	31	sarah	sarah	PROPN
crl-24580	330	32	21–25	21–25	NUM
crl-24580	330	33	f	f	PROPN
crl-24580	330	34	master	master	NOUN
crl-24580	330	35	’s	’s	PART
crl-24580	330	36	student	student	NOUN
crl-24580	330	37	,	,	PUNCT
crl-24580	330	38	education	education	NOUN
crl-24580	330	39	no	no	DET
crl-24580	330	40	faculty	faculty	NOUN
crl-24580	330	41	and	and	CCONJ
crl-24580	330	42	staff	staff	NOUN
crl-24580	330	43	kim	kim	PROPN
crl-24580	330	44	41–45	41–45	PROPN
crl-24580	330	45	f	f	PROPN
crl-24580	330	46	professor	professor	NOUN
crl-24580	330	47	/	/	SYM
crl-24580	330	48	instructor	instructor	NOUN
crl-24580	330	49	,	,	PUNCT
crl-24580	330	50	nursing	nurse	VERB
crl-24580	330	51	no	no	DET
crl-24580	330	52	michael	michael	PROPN
crl-24580	330	53	46–50	46–50	PROPN
crl-24580	330	54	m	m	PROPN
crl-24580	330	55	professor	professor	NOUN
crl-24580	330	56	/	/	SYM
crl-24580	330	57	instructor	instructor	NOUN
crl-24580	330	58	,	,	PUNCT
crl-24580	330	59	science	science	NOUN
crl-24580	330	60	no	no	DET
crl-24580	330	61	alumnus	alumnus	NOUN
crl-24580	330	62	daniel	daniel	PROPN
crl-24580	330	63	31–35	31–35	NUM
crl-24580	330	64	m	m	NOUN
crl-24580	330	65	alumnus	alumnus	NOUN
crl-24580	330	66	,	,	PUNCT
crl-24580	330	67	management	management	NOUN
crl-24580	330	68	no	no	DET
crl-24580	330	69	notes	note	NOUN
crl-24580	330	70	1	1	NUM
crl-24580	330	71	.	.	PUNCT
crl-24580	330	72	tara	tara	PROPN
crl-24580	330	73	mawhinney	mawhinney	PROPN
crl-24580	330	74	,	,	PUNCT
crl-24580	330	75	“	"	PUNCT
crl-24580	330	76	user	user	NOUN
crl-24580	330	77	preferences	preference	NOUN
crl-24580	330	78	related	relate	VERB
crl-24580	330	79	to	to	ADP
crl-24580	330	80	virtual	virtual	ADJ
crl-24580	330	81	reference	reference	NOUN
crl-24580	330	82	services	service	NOUN
crl-24580	330	83	in	in	ADP
crl-24580	330	84	an	an	DET
crl-24580	330	85	academic	academic	ADJ
crl-24580	330	86	library	library	NOUN
crl-24580	330	87	,	,	PUNCT
crl-24580	330	88	”	"	PUNCT
crl-24580	330	89	journal	journal	NOUN
crl-24580	330	90	of	of	ADP
crl-24580	330	91	academic	academic	ADJ
crl-24580	330	92	librarianship	librarianship	NOUN
crl-24580	330	93	46	46	NUM
crl-24580	330	94	,	,	PUNCT
crl-24580	330	95	no	no	INTJ
crl-24580	330	96	.	.	NOUN
crl-24580	330	97	1	1	NUM
crl-24580	330	98	(	(	PUNCT
crl-24580	330	99	jan	jan	PROPN
crl-24580	330	100	.	.	PROPN
crl-24580	330	101	2020	2020	NUM
crl-24580	330	102	):	):	PUNCT
crl-24580	330	103	1–8	1–8	NUM
crl-24580	330	104	,	,	PUNCT
crl-24580	330	105	https://doi.org/10.1016/j.acalib.2019.102094	https://doi.org/10.1016/j.acalib.2019.102094	PROPN
crl-24580	330	106	.	.	PUNCT
crl-24580	331	1	2	2	X
crl-24580	331	2	.	.	X
crl-24580	331	3	joe	joe	PROPN
crl-24580	331	4	janes	janes	PROPN
crl-24580	331	5	,	,	PUNCT
crl-24580	331	6	“	"	PUNCT
crl-24580	331	7	live	live	ADJ
crl-24580	331	8	reference	reference	NOUN
crl-24580	331	9	:	:	PUNCT
crl-24580	331	10	too	too	ADV
crl-24580	331	11	much	much	ADJ
crl-24580	331	12	,	,	PUNCT
crl-24580	331	13	too	too	ADV
crl-24580	331	14	fast	fast	ADV
crl-24580	331	15	?	?	PUNCT
crl-24580	331	16	”	"	PUNCT
crl-24580	331	17	school	school	NOUN
crl-24580	331	18	library	library	NOUN
crl-24580	331	19	journal	journal	NOUN
crl-24580	331	20	48	48	NUM
crl-24580	331	21	,	,	PUNCT
crl-24580	331	22	no	no	INTJ
crl-24580	331	23	.	.	NOUN
crl-24580	331	24	11	11	NUM
crl-24580	331	25	(	(	PUNCT
crl-24580	331	26	fall	fall	NOUN
crl-24580	331	27	2002	2002	NUM
crl-24580	331	28	):	):	PUNCT
crl-24580	331	29	12–14	12–14	NUM
crl-24580	331	30	.	.	PUNCT
crl-24580	332	1	3	3	X
crl-24580	332	2	.	.	X
crl-24580	333	1	ian	ian	PROPN
crl-24580	333	2	j.	j.	PROPN
crl-24580	333	3	lee	lee	PROPN
crl-24580	333	4	,	,	PUNCT
crl-24580	333	5	“	"	PUNCT
crl-24580	333	6	do	do	VERB
crl-24580	333	7	virtual	virtual	ADJ
crl-24580	333	8	reference	reference	NOUN
crl-24580	333	9	librarians	librarian	NOUN
crl-24580	333	10	dream	dream	NOUN
crl-24580	333	11	of	of	ADP
crl-24580	333	12	digital	digital	ADJ
crl-24580	333	13	reference	reference	NOUN
crl-24580	333	14	questions	question	NOUN
crl-24580	333	15	?	?	PUNCT
crl-24580	334	1	a	a	DET
crl-24580	334	2	qualitative	qualitative	ADJ
crl-24580	334	3	and	and	CCONJ
crl-24580	334	4	quantitative	quantitative	ADJ
crl-24580	334	5	analysis	analysis	NOUN
crl-24580	334	6	of	of	ADP
crl-24580	334	7	email	email	NOUN
crl-24580	334	8	and	and	CCONJ
crl-24580	334	9	chat	chat	VERB
crl-24580	334	10	reference	reference	NOUN
crl-24580	334	11	,	,	PUNCT
crl-24580	334	12	”	"	PUNCT
crl-24580	334	13	australian	australian	ADJ
crl-24580	334	14	academic	academic	NOUN
crl-24580	334	15	&	&	CCONJ
crl-24580	334	16	research	research	PROPN
crl-24580	334	17	libraries	library	NOUN
crl-24580	334	18	35	35	NUM
crl-24580	334	19	,	,	PUNCT
crl-24580	334	20	no	no	INTJ
crl-24580	334	21	.	.	NOUN
crl-24580	334	22	2	2	NUM
crl-24580	334	23	(	(	PUNCT
crl-24580	334	24	2004	2004	NUM
crl-24580	334	25	):	):	PUNCT
crl-24580	334	26	95–110	95–110	PROPN
crl-24580	334	27	,	,	PUNCT
crl-24580	334	28	https://doi.org/10.1080/00048623.2004.10755262	https://doi.org/10.1080/00048623.2004.10755262	PROPN
crl-24580	334	29	.	.	PUNCT
crl-24580	335	1	4	4	NUM
crl-24580	335	2	.	.	X
crl-24580	335	3	kathleen	kathleen	PROPN
crl-24580	335	4	m.	m.	PROPN
crl-24580	335	5	kern	kern	PROPN
crl-24580	335	6	,	,	PUNCT
crl-24580	335	7	“	"	PUNCT
crl-24580	335	8	what	what	PRON
crl-24580	335	9	are	be	AUX
crl-24580	335	10	they	they	PRON
crl-24580	335	11	asking	ask	VERB
crl-24580	335	12	?	?	PUNCT
crl-24580	336	1	an	an	DET
crl-24580	336	2	analysis	analysis	NOUN
crl-24580	336	3	of	of	ADP
crl-24580	336	4	questions	question	NOUN
crl-24580	336	5	asked	ask	VERB
crl-24580	336	6	at	at	ADP
crl-24580	336	7	in	in	ADP
crl-24580	336	8	-	-	PUNCT
crl-24580	336	9	person	person	NOUN
crl-24580	336	10	and	and	CCONJ
crl-24580	336	11	virtual	virtual	ADJ
crl-24580	336	12	service	service	NOUN
crl-24580	336	13	points	point	NOUN
crl-24580	336	14	”	"	PUNCT
crl-24580	336	15	(	(	PUNCT
crl-24580	336	16	paper	paper	NOUN
crl-24580	336	17	presented	present	VERB
crl-24580	336	18	at	at	ADP
crl-24580	336	19	the	the	DET
crl-24580	336	20	ala	ala	PROPN
crl-24580	336	21	annual	annual	ADJ
crl-24580	336	22	conference	conference	NOUN
crl-24580	336	23	,	,	PUNCT
crl-24580	336	24	9th	9th	ADJ
crl-24580	336	25	annual	annual	ADJ
crl-24580	336	26	reference	reference	NOUN
crl-24580	336	27	research	research	PROPN
crl-24580	336	28	forum	forum	PROPN
crl-24580	336	29	,	,	PUNCT
crl-24580	336	30	toronto	toronto	PROPN
crl-24580	336	31	,	,	PUNCT
crl-24580	336	32	ontario	ontario	PROPN
crl-24580	336	33	,	,	PUNCT
crl-24580	336	34	jun	jun	PROPN
crl-24580	336	35	.	.	PROPN
crl-24580	336	36	21	21	NUM
crl-24580	336	37	,	,	PUNCT
crl-24580	336	38	2003	2003	NUM
crl-24580	336	39	)	)	PUNCT
crl-24580	336	40	,	,	PUNCT
crl-24580	336	41	www.ala.org/rusa/sections/rss/rsssection/rsscomm/rssresstat/2003reference	www.ala.org/rusa/sections/rss/rsssection/rsscomm/rssresstat/2003reference	NOUN
crl-24580	336	42	.	.	PROPN
crl-24580	337	1	5	5	NUM
crl-24580	337	2	.	.	X
crl-24580	337	3	paula	paula	PROPN
crl-24580	337	4	r.	r.	PROPN
crl-24580	337	5	dempsey	dempsey	PROPN
crl-24580	337	6	,	,	PUNCT
crl-24580	337	7	“	"	PUNCT
crl-24580	337	8	chat	chat	VERB
crl-24580	337	9	reference	reference	NOUN
crl-24580	337	10	referral	referral	NOUN
crl-24580	337	11	strategies	strategy	NOUN
crl-24580	337	12	:	:	PUNCT
crl-24580	337	13	making	make	VERB
crl-24580	337	14	a	a	DET
crl-24580	337	15	connection	connection	NOUN
crl-24580	337	16	,	,	PUNCT
crl-24580	337	17	or	or	CCONJ
crl-24580	337	18	dropping	drop	VERB
crl-24580	337	19	the	the	DET
crl-24580	337	20	ball	ball	NOUN
crl-24580	337	21	?	?	PUNCT
crl-24580	337	22	”	"	PUNCT
crl-24580	337	23	college	college	PROPN
crl-24580	337	24	&	&	CCONJ
crl-24580	337	25	research	research	PROPN
crl-24580	337	26	libraries	library	NOUN
crl-24580	337	27	80	80	NUM
crl-24580	337	28	,	,	PUNCT
crl-24580	337	29	no	no	INTJ
crl-24580	337	30	.	.	NOUN
crl-24580	337	31	5	5	NUM
crl-24580	337	32	(	(	PUNCT
crl-24580	337	33	jul	jul	PROPN
crl-24580	337	34	.	.	PROPN
crl-24580	337	35	2019	2019	NUM
crl-24580	337	36	):	):	PUNCT
crl-24580	337	37	674–93	674–93	NUM
crl-24580	337	38	,	,	PUNCT
crl-24580	337	39	https://doi.org/10.5860/crl.80.5.674	https://doi.org/10.5860/crl.80.5.674	PROPN
crl-24580	337	40	;	;	PUNCT
crl-24580	337	41	joseph	joseph	PROPN
crl-24580	337	42	fennewald	fennewald	PROPN
crl-24580	337	43	,	,	PUNCT
crl-24580	337	44	“	"	PUNCT
crl-24580	337	45	same	same	ADJ
crl-24580	337	46	questions	question	NOUN
crl-24580	337	47	,	,	PUNCT
crl-24580	337	48	different	different	ADJ
crl-24580	337	49	venue	venue	NOUN
crl-24580	337	50	:	:	PUNCT
crl-24580	337	51	an	an	DET
crl-24580	337	52	analysis	analysis	NOUN
crl-24580	337	53	of	of	ADP
crl-24580	337	54	in	in	ADP
crl-24580	337	55	-	-	PUNCT
crl-24580	337	56	person	person	NOUN
crl-24580	337	57	and	and	CCONJ
crl-24580	337	58	online	online	ADJ
crl-24580	337	59	questions	question	NOUN
crl-24580	337	60	,	,	PUNCT
crl-24580	337	61	”	"	PUNCT
crl-24580	337	62	reference	reference	NOUN
crl-24580	337	63	librarian	librarian	NOUN
crl-24580	337	64	46	46	NUM
crl-24580	337	65	,	,	PUNCT
crl-24580	337	66	no	no	INTJ
crl-24580	337	67	.	.	NOUN
crl-24580	338	1	95/96	95/96	NUM
crl-24580	338	2	(	(	PUNCT
crl-24580	338	3	2006	2006	NUM
crl-24580	338	4	):	):	PUNCT
crl-24580	338	5	21–35	21–35	NUM
crl-24580	338	6	,	,	PUNCT
crl-24580	338	7	https://doi.org/10.1300/j120v46n95_03	https://doi.org/10.1300/j120v46n95_03	ADJ
crl-24580	338	8	;	;	PUNCT
crl-24580	338	9	bella	bella	PROPN
crl-24580	338	10	karr	karr	PROPN
crl-24580	338	11	gerlich	gerlich	PROPN
crl-24580	338	12	and	and	CCONJ
crl-24580	338	13	g.	g.	PROPN
crl-24580	338	14	lynn	lynn	PROPN
crl-24580	338	15	berard	berard	PROPN
crl-24580	338	16	,	,	PUNCT
crl-24580	338	17	“	"	PUNCT
crl-24580	338	18	testing	test	VERB
crl-24580	338	19	the	the	DET
crl-24580	338	20	viability	viability	NOUN
crl-24580	338	21	of	of	ADP
crl-24580	338	22	the	the	DET
crl-24580	338	23	read	read	NOUN
crl-24580	338	24	scale	scale	NOUN
crl-24580	338	25	(	(	PUNCT
crl-24580	338	26	reference	reference	NOUN
crl-24580	338	27	effort	effort	NOUN
crl-24580	338	28	assessment	assessment	NOUN
crl-24580	338	29	data	datum	NOUN
crl-24580	338	30	):	):	PUNCT
crl-24580	338	31	qualitative	qualitative	ADJ
crl-24580	338	32	statistics	statistic	NOUN
crl-24580	338	33	for	for	ADP
crl-24580	338	34	academic	academic	ADJ
crl-24580	338	35	reference	reference	NOUN
crl-24580	338	36	services	service	NOUN
crl-24580	338	37	,	,	PUNCT
crl-24580	338	38	”	"	PUNCT
crl-24580	338	39	college	college	PROPN
crl-24580	338	40	&	&	CCONJ
crl-24580	338	41	research	research	PROPN
crl-24580	338	42	libraries	library	NOUN
crl-24580	338	43	71	71	NUM
crl-24580	338	44	,	,	PUNCT
crl-24580	338	45	no	no	INTJ
crl-24580	338	46	.	.	NOUN
crl-24580	338	47	2	2	NUM
crl-24580	338	48	(	(	PUNCT
crl-24580	338	49	mar	mar	PROPN
crl-24580	338	50	.	.	PROPN
crl-24580	338	51	2010	2010	NUM
crl-24580	338	52	):	):	PUNCT
crl-24580	338	53	116–37	116–37	NUM
crl-24580	338	54	,	,	PUNCT
crl-24580	338	55	https://doi.org/10.5860/0710116	https://doi.org/10.5860/0710116	PROPN
crl-24580	338	56	;	;	PUNCT
crl-24580	338	57	vera	vera	NOUN
crl-24580	338	58	j.	j.	PROPN
crl-24580	338	59	lux	lux	PROPN
crl-24580	338	60	and	and	CCONJ
crl-24580	338	61	linda	linda	PROPN
crl-24580	338	62	rich	rich	ADJ
crl-24580	338	63	,	,	PUNCT
crl-24580	338	64	“	"	PUNCT
crl-24580	338	65	can	can	AUX
crl-24580	338	66	student	student	VERB
crl-24580	338	67	assistants	assistant	NOUN
crl-24580	338	68	effectively	effectively	ADV
crl-24580	338	69	provide	provide	VERB
crl-24580	338	70	chat	chat	NOUN
crl-24580	338	71	reference	reference	NOUN
crl-24580	338	72	services	service	NOUN
crl-24580	338	73	?	?	PUNCT
crl-24580	339	1	student	student	NOUN
crl-24580	339	2	transcripts	transcript	NOUN
crl-24580	339	3	vs.	vs.	ADP
crl-24580	339	4	https://doi.org/10.1016/j.acalib.2019.102094	https://doi.org/10.1016/j.acalib.2019.102094	PROPN
crl-24580	339	5	https://doi.org/10.1080/00048623.2004.10755262	https://doi.org/10.1080/00048623.2004.10755262	X
crl-24580	339	6	http://www.ala.org/rusa/sections/rss/rsssection/rsscomm/rssresstat/2003reference	http://www.ala.org/rusa/sections/rss/rsssection/rsscomm/rssresstat/2003reference	NOUN
crl-24580	339	7	https://doi.org/10.5860/crl.80.5.674	https://doi.org/10.5860/crl.80.5.674	PROPN
crl-24580	339	8	https://doi.org/10.1300/j120v46n95_03	https://doi.org/10.1300/j120v46n95_03	ADJ
crl-24580	339	9	https://doi.org/10.5860/0710116	https://doi.org/10.5860/0710116	NOUN
crl-24580	339	10	dissonance	dissonance	NOUN
crl-24580	339	11	between	between	ADP
crl-24580	339	12	perceptions	perception	NOUN
crl-24580	339	13	and	and	CCONJ
crl-24580	339	14	use	use	NOUN
crl-24580	339	15	of	of	ADP
crl-24580	339	16	virtual	virtual	ADJ
crl-24580	339	17	reference	reference	NOUN
crl-24580	339	18	methods	method	NOUN
crl-24580	339	19	523	523	NUM
crl-24580	339	20	librarian	librarian	ADJ
crl-24580	339	21	transcripts	transcript	NOUN
crl-24580	339	22	,	,	PUNCT
crl-24580	339	23	”	"	PUNCT
crl-24580	339	24	internet	internet	NOUN
crl-24580	339	25	reference	reference	NOUN
crl-24580	339	26	services	service	NOUN
crl-24580	339	27	quarterly	quarterly	ADV
crl-24580	339	28	21	21	NUM
crl-24580	339	29	,	,	PUNCT
crl-24580	339	30	no	no	INTJ
crl-24580	339	31	.	.	NOUN
crl-24580	339	32	3/4	3/4	NUM
crl-24580	339	33	(	(	PUNCT
crl-24580	339	34	2016	2016	NUM
crl-24580	339	35	):	):	PUNCT
crl-24580	339	36	115–39	115–39	NUM
crl-24580	339	37	,	,	PUNCT
crl-24580	339	38	https://doi.org/10.1080/10875	https://doi.org/10.1080/10875	VERB
crl-24580	339	39	301.2016.1248585	301.2016.1248585	NUM
crl-24580	339	40	;	;	PUNCT
crl-24580	339	41	krisellen	krisellen	VERB
crl-24580	339	42	maloney	maloney	PROPN
crl-24580	339	43	and	and	CCONJ
crl-24580	339	44	jan	jan	PROPN
crl-24580	339	45	h.	h.	PROPN
crl-24580	339	46	kemp	kemp	PROPN
crl-24580	339	47	,	,	PUNCT
crl-24580	339	48	“	"	PUNCT
crl-24580	339	49	changes	change	NOUN
crl-24580	339	50	in	in	ADP
crl-24580	339	51	reference	reference	NOUN
crl-24580	339	52	question	question	NOUN
crl-24580	339	53	complexity	complexity	NOUN
crl-24580	339	54	following	follow	VERB
crl-24580	339	55	the	the	DET
crl-24580	339	56	implementation	implementation	NOUN
crl-24580	339	57	of	of	ADP
crl-24580	339	58	a	a	DET
crl-24580	339	59	proactive	proactive	ADJ
crl-24580	339	60	chat	chat	NOUN
crl-24580	339	61	system	system	NOUN
crl-24580	339	62	:	:	PUNCT
crl-24580	339	63	implications	implication	NOUN
crl-24580	339	64	for	for	ADP
crl-24580	339	65	practice	practice	NOUN
crl-24580	339	66	,	,	PUNCT
crl-24580	339	67	”	"	PUNCT
crl-24580	339	68	college	college	PROPN
crl-24580	339	69	&	&	CCONJ
crl-24580	339	70	research	research	PROPN
crl-24580	339	71	libraries	library	NOUN
crl-24580	339	72	76	76	NUM
crl-24580	339	73	,	,	PUNCT
crl-24580	339	74	no	no	INTJ
crl-24580	339	75	.	.	NOUN
crl-24580	339	76	7	7	NUM
crl-24580	339	77	(	(	PUNCT
crl-24580	339	78	nov	nov	PROPN
crl-24580	339	79	.	.	PROPN
crl-24580	339	80	2015	2015	NUM
crl-24580	339	81	):	):	PUNCT
crl-24580	339	82	959–74	959–74	NUM
crl-24580	339	83	,	,	PUNCT
crl-24580	339	84	https://doi.org/10.5860/crl.76.7.959	https://doi.org/10.5860/crl.76.7.959	PROPN
crl-24580	339	85	;	;	PUNCT
crl-24580	339	86	david	david	PROPN
crl-24580	339	87	ward	ward	PROPN
crl-24580	339	88	and	and	CCONJ
crl-24580	339	89	eric	eric	PROPN
crl-24580	339	90	phetteplace	phetteplace	PROPN
crl-24580	339	91	,	,	PUNCT
crl-24580	339	92	“	"	PUNCT
crl-24580	339	93	staffing	staff	VERB
crl-24580	339	94	by	by	ADP
crl-24580	339	95	design	design	NOUN
crl-24580	339	96	:	:	PUNCT
crl-24580	339	97	a	a	DET
crl-24580	339	98	methodology	methodology	NOUN
crl-24580	339	99	for	for	ADP
crl-24580	339	100	staffing	staffing	NOUN
crl-24580	339	101	reference	reference	NOUN
crl-24580	339	102	,	,	PUNCT
crl-24580	339	103	”	"	PUNCT
crl-24580	339	104	public	public	ADJ
crl-24580	339	105	services	service	NOUN
crl-24580	339	106	quarterly	quarterly	ADJ
crl-24580	339	107	8	8	NUM
crl-24580	339	108	,	,	PUNCT
crl-24580	339	109	no	no	INTJ
crl-24580	339	110	.	.	NOUN
crl-24580	339	111	3	3	NUM
crl-24580	339	112	(	(	PUNCT
crl-24580	339	113	2012	2012	NUM
crl-24580	339	114	):	):	PUNCT
crl-24580	339	115	193–207	193–207	NUM
crl-24580	339	116	,	,	PUNCT
crl-24580	339	117	https://doi.org/10.1080/152	https://doi.org/10.1080/152	PROPN
crl-24580	339	118	28959.2011.621856	28959.2011.621856	PROPN
crl-24580	339	119	.	.	PROPN
crl-24580	340	1	6	6	NUM
crl-24580	340	2	.	.	X
crl-24580	340	3	fennewald	fennewald	NOUN
crl-24580	340	4	,	,	PUNCT
crl-24580	340	5	“	"	PUNCT
crl-24580	340	6	same	same	ADJ
crl-24580	340	7	questions	question	NOUN
crl-24580	340	8	,	,	PUNCT
crl-24580	340	9	different	different	ADJ
crl-24580	340	10	venue	venue	NOUN
crl-24580	340	11	,	,	PUNCT
crl-24580	340	12	”	"	PUNCT
crl-24580	340	13	21–35	21–35	NUM
crl-24580	340	14	.	.	PUNCT
crl-24580	341	1	7	7	NUM
crl-24580	341	2	.	.	NOUN
crl-24580	341	3	jan	jan	PROPN
crl-24580	341	4	h.	h.	PROPN
crl-24580	341	5	kemp	kemp	PROPN
crl-24580	341	6	,	,	PUNCT
crl-24580	341	7	carolyn	carolyn	PROPN
crl-24580	341	8	l.	l.	PROPN
crl-24580	341	9	ellis	ellis	PROPN
crl-24580	341	10	,	,	PUNCT
crl-24580	341	11	and	and	CCONJ
crl-24580	341	12	krisellen	krisellen	VERB
crl-24580	341	13	maloney	maloney	NOUN
crl-24580	341	14	,	,	PUNCT
crl-24580	341	15	“	"	PUNCT
crl-24580	341	16	standing	stand	VERB
crl-24580	341	17	by	by	ADV
crl-24580	341	18	to	to	PART
crl-24580	341	19	help	help	VERB
crl-24580	341	20	:	:	PUNCT
crl-24580	341	21	transforming	transform	VERB
crl-24580	341	22	online	online	ADJ
crl-24580	341	23	reference	reference	NOUN
crl-24580	341	24	with	with	ADP
crl-24580	341	25	a	a	DET
crl-24580	341	26	proactive	proactive	ADJ
crl-24580	341	27	chat	chat	NOUN
crl-24580	341	28	system	system	NOUN
crl-24580	341	29	,	,	PUNCT
crl-24580	341	30	”	"	PUNCT
crl-24580	341	31	journal	journal	NOUN
crl-24580	341	32	of	of	ADP
crl-24580	341	33	academic	academic	ADJ
crl-24580	341	34	librarianship	librarianship	NOUN
crl-24580	341	35	41	41	NUM
crl-24580	341	36	,	,	PUNCT
crl-24580	341	37	no	no	INTJ
crl-24580	341	38	.	.	NOUN
crl-24580	341	39	6	6	NUM
crl-24580	341	40	(	(	PUNCT
crl-24580	341	41	nov	nov	PROPN
crl-24580	341	42	.	.	PROPN
crl-24580	341	43	2015	2015	NUM
crl-24580	341	44	):	):	PUNCT
crl-24580	341	45	764–70	764–70	NOUN
crl-24580	341	46	,	,	PUNCT
crl-24580	341	47	https://doi	https://doi	PROPN
crl-24580	341	48	.	.	PUNCT
crl-24580	342	1	org/10.1016	org/10.1016	PROPN
crl-24580	342	2	/	/	SYM
crl-24580	342	3	j.acalib.2015.08.018	j.acalib.2015.08.018	PROPN
crl-24580	342	4	.	.	PUNCT
crl-24580	343	1	8	8	X
crl-24580	343	2	.	.	X
crl-24580	343	3	lili	lili	PROPN
crl-24580	343	4	luo	luo	PROPN
crl-24580	343	5	and	and	CCONJ
crl-24580	343	6	emily	emily	ADV
crl-24580	343	7	weak	weak	ADJ
crl-24580	343	8	,	,	PUNCT
crl-24580	343	9	“	"	PUNCT
crl-24580	343	10	text	text	NOUN
crl-24580	343	11	reference	reference	NOUN
crl-24580	343	12	service	service	NOUN
crl-24580	343	13	:	:	PUNCT
crl-24580	343	14	teens	teen	NOUN
crl-24580	343	15	’	'	PUNCT
crl-24580	343	16	perception	perception	NOUN
crl-24580	343	17	and	and	CCONJ
crl-24580	343	18	use	use	NOUN
crl-24580	343	19	,	,	PUNCT
crl-24580	343	20	”	"	PUNCT
crl-24580	343	21	library	library	NOUN
crl-24580	343	22	&	&	CCONJ
crl-24580	343	23	information	information	PROPN
crl-24580	343	24	science	science	PROPN
crl-24580	343	25	research	research	PROPN
crl-24580	343	26	35	35	NUM
crl-24580	343	27	,	,	PUNCT
crl-24580	343	28	no	no	INTJ
crl-24580	343	29	.	.	NOUN
crl-24580	343	30	1	1	NUM
crl-24580	343	31	(	(	PUNCT
crl-24580	343	32	jan	jan	PROPN
crl-24580	343	33	.	.	PROPN
crl-24580	343	34	2013	2013	NUM
crl-24580	343	35	):	):	PUNCT
crl-24580	343	36	14–23	14–23	NUM
crl-24580	343	37	,	,	PUNCT
crl-24580	343	38	https://doi.org/10.1016/j.lisr.2012.03.002	https://doi.org/10.1016/j.lisr.2012.03.002	NOUN
crl-24580	343	39	.	.	PUNCT
crl-24580	344	1	9	9	NUM
crl-24580	344	2	.	.	X
crl-24580	344	3	william	william	PROPN
crl-24580	344	4	breitbach	breitbach	PROPN
crl-24580	344	5	and	and	CCONJ
crl-24580	344	6	adolfo	adolfo	PROPN
crl-24580	344	7	g.	g.	PROPN
crl-24580	344	8	prieto	prieto	PROPN
crl-24580	344	9	,	,	PUNCT
crl-24580	344	10	“	"	PUNCT
crl-24580	344	11	text	text	NOUN
crl-24580	344	12	reference	reference	NOUN
crl-24580	344	13	via	via	ADP
crl-24580	344	14	google	google	PROPN
crl-24580	344	15	voice	voice	PROPN
crl-24580	344	16	:	:	PUNCT
crl-24580	344	17	a	a	DET
crl-24580	344	18	pilot	pilot	NOUN
crl-24580	344	19	study	study	NOUN
crl-24580	344	20	,	,	PUNCT
crl-24580	344	21	”	"	PUNCT
crl-24580	344	22	library	library	NOUN
crl-24580	344	23	review	review	NOUN
crl-24580	344	24	61	61	NUM
crl-24580	344	25	,	,	PUNCT
crl-24580	344	26	no	no	INTJ
crl-24580	344	27	.	.	NOUN
crl-24580	344	28	3	3	NUM
crl-24580	344	29	(	(	PUNCT
crl-24580	344	30	2012	2012	NUM
crl-24580	344	31	):	):	PUNCT
crl-24580	344	32	188–98	188–98	NUM
crl-24580	344	33	,	,	PUNCT
crl-24580	344	34	https://doi.org/10.1108/00242531211259319	https://doi.org/10.1108/00242531211259319	INTJ
crl-24580	344	35	;	;	PUNCT
crl-24580	344	36	j.b	j.b	PROPN
crl-24580	344	37	.	.	PROPN
crl-24580	344	38	hill	hill	PROPN
crl-24580	344	39	,	,	PUNCT
crl-24580	344	40	cherie	cherie	PROPN
crl-24580	344	41	madarash	madarash	PROPN
crl-24580	344	42	hill	hill	PROPN
crl-24580	344	43	,	,	PUNCT
crl-24580	344	44	and	and	CCONJ
crl-24580	344	45	dayne	dayne	PROPN
crl-24580	344	46	sherman	sherman	PROPN
crl-24580	344	47	,	,	PUNCT
crl-24580	344	48	“	"	PUNCT
crl-24580	344	49	text	text	NOUN
crl-24580	344	50	messaging	messaging	NOUN
crl-24580	344	51	in	in	ADP
crl-24580	344	52	an	an	DET
crl-24580	344	53	academic	academic	ADJ
crl-24580	344	54	library	library	NOUN
crl-24580	344	55	:	:	PUNCT
crl-24580	344	56	integrating	integrate	VERB
crl-24580	344	57	sms	sms	PROPN
crl-24580	344	58	into	into	ADP
crl-24580	344	59	digital	digital	ADJ
crl-24580	344	60	reference	reference	NOUN
crl-24580	344	61	,	,	PUNCT
crl-24580	344	62	”	"	PUNCT
crl-24580	344	63	reference	reference	NOUN
crl-24580	344	64	librarian	librarian	NOUN
crl-24580	344	65	47	47	NUM
crl-24580	344	66	,	,	PUNCT
crl-24580	344	67	no	no	INTJ
crl-24580	344	68	.	.	NOUN
crl-24580	344	69	1	1	NUM
crl-24580	344	70	(	(	PUNCT
crl-24580	344	71	2007	2007	NUM
crl-24580	344	72	):	):	PUNCT
crl-24580	344	73	17–29	17–29	NUM
crl-24580	344	74	,	,	PUNCT
crl-24580	344	75	https://doi.org/10.1300/j120v47n97_04	https://doi.org/10.1300/j120v47n97_04	PROPN
crl-24580	344	76	;	;	PUNCT
crl-24580	344	77	tara	tara	PROPN
crl-24580	344	78	mawhinney	mawhinney	NOUN
crl-24580	344	79	and	and	CCONJ
crl-24580	344	80	svetlana	svetlana	PROPN
crl-24580	344	81	kochkina	kochkina	PROPN
crl-24580	344	82	,	,	PUNCT
crl-24580	344	83	“	"	PUNCT
crl-24580	344	84	is	be	AUX
crl-24580	344	85	the	the	DET
crl-24580	344	86	medium	medium	ADJ
crl-24580	344	87	the	the	DET
crl-24580	344	88	message	message	NOUN
crl-24580	344	89	?	?	PUNCT
crl-24580	345	1	examining	examine	VERB
crl-24580	345	2	transactions	transaction	NOUN
crl-24580	345	3	via	via	ADP
crl-24580	345	4	text	text	NOUN
crl-24580	345	5	in	in	ADP
crl-24580	345	6	comparison	comparison	NOUN
crl-24580	345	7	with	with	ADP
crl-24580	345	8	traditional	traditional	ADJ
crl-24580	345	9	virtual	virtual	ADJ
crl-24580	345	10	reference	reference	NOUN
crl-24580	345	11	methods	method	NOUN
crl-24580	345	12	,	,	PUNCT
crl-24580	345	13	”	"	PUNCT
crl-24580	345	14	journal	journal	NOUN
crl-24580	345	15	of	of	ADP
crl-24580	345	16	library	library	PROPN
crl-24580	345	17	&	&	CCONJ
crl-24580	345	18	information	information	NOUN
crl-24580	345	19	services	service	NOUN
crl-24580	345	20	in	in	ADP
crl-24580	345	21	distance	distance	NOUN
crl-24580	345	22	learning	learn	VERB
crl-24580	345	23	13	13	NUM
crl-24580	345	24	,	,	PUNCT
crl-24580	345	25	no	no	INTJ
crl-24580	345	26	.	.	NOUN
crl-24580	345	27	1/2	1/2	NUM
crl-24580	345	28	(	(	PUNCT
crl-24580	345	29	2019	2019	NUM
crl-24580	345	30	):	):	PUNCT
crl-24580	345	31	56–73	56–73	NUM
crl-24580	345	32	,	,	PUNCT
crl-24580	345	33	https://doi.org/10	https://doi.org/10	PROPN
crl-24580	345	34	.1080/1533290x.2018.1499236	.1080/1533290x.2018.1499236	PROPN
crl-24580	345	35	.	.	PUNCT
crl-24580	346	1	10	10	NUM
crl-24580	346	2	.	.	PUNCT
crl-24580	346	3	dempsey	dempsey	PROPN
crl-24580	346	4	,	,	PUNCT
crl-24580	346	5	“	"	PUNCT
crl-24580	346	6	chat	chat	VERB
crl-24580	346	7	reference	reference	NOUN
crl-24580	346	8	referral	referral	NOUN
crl-24580	346	9	strategies	strategy	NOUN
crl-24580	346	10	,	,	PUNCT
crl-24580	346	11	”	"	PUNCT
crl-24580	346	12	674–93	674–93	NUM
crl-24580	346	13	.	.	PUNCT
crl-24580	347	1	11	11	NUM
crl-24580	347	2	.	.	PUNCT
crl-24580	347	3	anthony	anthony	PROPN
crl-24580	347	4	s.	s.	PROPN
crl-24580	347	5	chow	chow	PROPN
crl-24580	347	6	and	and	CCONJ
crl-24580	347	7	rebecca	rebecca	PROPN
crl-24580	347	8	a.	a.	PROPN
crl-24580	347	9	croxton	croxton	PROPN
crl-24580	347	10	,	,	PUNCT
crl-24580	347	11	“	"	PUNCT
crl-24580	347	12	a	a	DET
crl-24580	347	13	usability	usability	NOUN
crl-24580	347	14	evaluation	evaluation	NOUN
crl-24580	347	15	of	of	ADP
crl-24580	347	16	academic	academic	ADJ
crl-24580	347	17	virtual	virtual	ADJ
crl-24580	347	18	reference	reference	NOUN
crl-24580	347	19	services	service	NOUN
crl-24580	347	20	,	,	PUNCT
crl-24580	347	21	”	"	PUNCT
crl-24580	347	22	college	college	PROPN
crl-24580	347	23	&	&	CCONJ
crl-24580	347	24	research	research	PROPN
crl-24580	347	25	libraries	library	NOUN
crl-24580	347	26	75	75	NUM
crl-24580	347	27	,	,	PUNCT
crl-24580	347	28	no	no	INTJ
crl-24580	347	29	.	.	NOUN
crl-24580	347	30	3	3	NUM
crl-24580	347	31	(	(	PUNCT
crl-24580	347	32	may	may	PROPN
crl-24580	347	33	2014	2014	NUM
crl-24580	347	34	):	):	PUNCT
crl-24580	347	35	309–61	309–61	NUM
crl-24580	347	36	,	,	PUNCT
crl-24580	347	37	https://doi.org/10.5860/crl13-408	https://doi.org/10.5860/crl13-408	ADJ
crl-24580	347	38	.	.	PUNCT
crl-24580	348	1	12	12	NUM
crl-24580	348	2	.	.	PUNCT
crl-24580	348	3	anthony	anthony	PROPN
crl-24580	348	4	s.	s.	PROPN
crl-24580	348	5	chow	chow	PROPN
crl-24580	348	6	and	and	CCONJ
crl-24580	348	7	rebecca	rebecca	PROPN
crl-24580	348	8	a.	a.	PROPN
crl-24580	348	9	croxton	croxton	PROPN
crl-24580	348	10	,	,	PUNCT
crl-24580	348	11	“	"	PUNCT
crl-24580	348	12	information	information	NOUN
crl-24580	348	13	-	-	PUNCT
crl-24580	348	14	seeking	seek	VERB
crl-24580	348	15	behavior	behavior	NOUN
crl-24580	348	16	and	and	CCONJ
crl-24580	348	17	reference	reference	NOUN
crl-24580	348	18	medium	medium	ADJ
crl-24580	348	19	preferences	preference	NOUN
crl-24580	348	20	,	,	PUNCT
crl-24580	348	21	”	"	PUNCT
crl-24580	348	22	reference	reference	NOUN
crl-24580	348	23	&	&	CCONJ
crl-24580	348	24	user	user	NOUN
crl-24580	348	25	services	service	NOUN
crl-24580	348	26	quarterly	quarterly	ADV
crl-24580	348	27	51	51	NUM
crl-24580	348	28	,	,	PUNCT
crl-24580	348	29	no	no	INTJ
crl-24580	348	30	.	.	NOUN
crl-24580	348	31	3	3	NUM
crl-24580	348	32	(	(	PUNCT
crl-24580	348	33	spring	spring	NOUN
crl-24580	348	34	2012	2012	NUM
crl-24580	348	35	):	):	PUNCT
crl-24580	348	36	246–62	246–62	NOUN
crl-24580	348	37	,	,	PUNCT
crl-24580	348	38	https://doi.org/10.5860/rusq.51n3.246	https://doi.org/10.5860/rusq.51n3.246	X
crl-24580	348	39	.	.	PUNCT
crl-24580	348	40	13	13	NUM
crl-24580	348	41	.	.	PUNCT
crl-24580	349	1	david	david	PROPN
crl-24580	349	2	ward	ward	PROPN
crl-24580	349	3	,	,	PUNCT
crl-24580	349	4	“	"	PUNCT
crl-24580	349	5	why	why	SCONJ
crl-24580	349	6	users	user	NOUN
crl-24580	349	7	choose	choose	VERB
crl-24580	349	8	chat	chat	PROPN
crl-24580	349	9	:	:	PUNCT
crl-24580	349	10	a	a	DET
crl-24580	349	11	survey	survey	NOUN
crl-24580	349	12	of	of	ADP
crl-24580	349	13	behavior	behavior	NOUN
crl-24580	349	14	and	and	CCONJ
crl-24580	349	15	motivations	motivation	NOUN
crl-24580	349	16	,	,	PUNCT
crl-24580	349	17	”	"	PUNCT
crl-24580	349	18	internet	internet	NOUN
crl-24580	349	19	reference	reference	NOUN
crl-24580	349	20	services	service	NOUN
crl-24580	349	21	quarterly	quarterly	ADV
crl-24580	349	22	10	10	NUM
crl-24580	349	23	,	,	PUNCT
crl-24580	349	24	no	no	INTJ
crl-24580	349	25	.	.	NOUN
crl-24580	349	26	1	1	NUM
crl-24580	349	27	(	(	PUNCT
crl-24580	349	28	2005	2005	NUM
crl-24580	349	29	):	):	PUNCT
crl-24580	349	30	29–46	29–46	NUM
crl-24580	349	31	,	,	PUNCT
crl-24580	349	32	https://doi.org/10.1300/j136v10n01_03	https://doi.org/10.1300/j136v10n01_03	VERB
crl-24580	349	33	.	.	PUNCT
crl-24580	350	1	14	14	NUM
crl-24580	350	2	.	.	PUNCT
crl-24580	351	1	kern	kern	PROPN
crl-24580	351	2	,	,	PUNCT
crl-24580	351	3	“	"	PUNCT
crl-24580	351	4	what	what	PRON
crl-24580	351	5	are	be	AUX
crl-24580	351	6	they	they	PRON
crl-24580	351	7	asking	ask	VERB
crl-24580	351	8	?	?	PUNCT
crl-24580	351	9	”	"	PUNCT
crl-24580	351	10	15	15	NUM
crl-24580	351	11	.	.	PUNCT
crl-24580	352	1	riki	riki	PROPN
crl-24580	352	2	greenberg	greenberg	PROPN
crl-24580	352	3	and	and	CCONJ
crl-24580	352	4	judit	judit	PROPN
crl-24580	352	5	bar	bar	PROPN
crl-24580	352	6	-	-	PUNCT
crl-24580	352	7	ilan	ilan	PROPN
crl-24580	352	8	,	,	PUNCT
crl-24580	352	9	“	"	PUNCT
crl-24580	352	10	‘	'	PUNCT
crl-24580	352	11	ask	ask	VERB
crl-24580	352	12	a	a	DET
crl-24580	352	13	librarian	librarian	NOUN
crl-24580	352	14	’	'	PUNCT
crl-24580	352	15	:	:	PUNCT
crl-24580	352	16	comparing	compare	VERB
crl-24580	352	17	virtual	virtual	ADJ
crl-24580	352	18	reference	reference	NOUN
crl-24580	352	19	services	service	NOUN
crl-24580	352	20	in	in	ADP
crl-24580	352	21	an	an	DET
crl-24580	352	22	israeli	israeli	ADJ
crl-24580	352	23	academic	academic	ADJ
crl-24580	352	24	library	library	NOUN
crl-24580	352	25	,	,	PUNCT
crl-24580	352	26	”	"	PUNCT
crl-24580	352	27	library	library	NOUN
crl-24580	352	28	&	&	CCONJ
crl-24580	352	29	information	information	PROPN
crl-24580	352	30	science	science	PROPN
crl-24580	352	31	research	research	PROPN
crl-24580	352	32	37	37	NUM
crl-24580	352	33	,	,	PUNCT
crl-24580	352	34	no	no	INTJ
crl-24580	352	35	.	.	NOUN
crl-24580	352	36	2	2	NUM
crl-24580	352	37	(	(	PUNCT
crl-24580	352	38	apr	apr	PROPN
crl-24580	352	39	.	.	NOUN
crl-24580	352	40	2015	2015	NUM
crl-24580	352	41	):	):	PUNCT
crl-24580	352	42	139–46	139–46	NUM
crl-24580	352	43	,	,	PUNCT
crl-24580	352	44	https://doi.org/10.1016/j	https://doi.org/10.1016/j	NOUN
crl-24580	352	45	.	.	PUNCT
crl-24580	353	1	lisr.2014.09.005	lisr.2014.09.005	VERB
crl-24580	353	2	.	.	PUNCT
crl-24580	354	1	16	16	NUM
crl-24580	354	2	.	.	PUNCT
crl-24580	355	1	greenberg	greenberg	PROPN
crl-24580	355	2	and	and	CCONJ
crl-24580	355	3	bar	bar	PROPN
crl-24580	355	4	-	-	PUNCT
crl-24580	355	5	ilan	ilan	NOUN
crl-24580	355	6	,	,	PUNCT
crl-24580	355	7	“	"	PUNCT
crl-24580	355	8	ask	ask	VERB
crl-24580	355	9	a	a	DET
crl-24580	355	10	librarian	librarian	NOUN
crl-24580	355	11	,	,	PUNCT
crl-24580	355	12	”	"	PUNCT
crl-24580	355	13	139–46	139–46	NUM
crl-24580	355	14	.	.	PUNCT
crl-24580	356	1	17	17	NUM
crl-24580	356	2	.	.	PUNCT
crl-24580	356	3	lee	lee	PROPN
crl-24580	356	4	,	,	PUNCT
crl-24580	356	5	“	"	PUNCT
crl-24580	356	6	do	do	VERB
crl-24580	356	7	virtual	virtual	ADJ
crl-24580	356	8	reference	reference	NOUN
crl-24580	356	9	librarians	librarian	NOUN
crl-24580	356	10	dream	dream	NOUN
crl-24580	356	11	of	of	ADP
crl-24580	356	12	digital	digital	ADJ
crl-24580	356	13	reference	reference	NOUN
crl-24580	356	14	questions	question	NOUN
crl-24580	356	15	?	?	PUNCT
crl-24580	356	16	”	"	PUNCT
crl-24580	357	1	95–110	95–110	PROPN
crl-24580	357	2	.	.	PUNCT
crl-24580	358	1	18	18	NUM
crl-24580	358	2	.	.	PUNCT
crl-24580	358	3	maria	maria	PROPN
crl-24580	358	4	kingsbury	kingsbury	PROPN
crl-24580	358	5	,	,	PUNCT
crl-24580	358	6	“	"	PUNCT
crl-24580	358	7	how	how	SCONJ
crl-24580	358	8	to	to	PART
crl-24580	358	9	smile	smile	VERB
crl-24580	358	10	when	when	SCONJ
crl-24580	358	11	they	they	PRON
crl-24580	358	12	ca	can	AUX
crl-24580	358	13	n’t	not	PART
crl-24580	358	14	see	see	VERB
crl-24580	358	15	your	your	PRON
crl-24580	358	16	face	face	NOUN
crl-24580	358	17	:	:	PUNCT
crl-24580	358	18	rhetorical	rhetorical	ADJ
crl-24580	358	19	listening	listening	NOUN
crl-24580	358	20	strategies	strategy	NOUN
crl-24580	358	21	for	for	ADP
crl-24580	358	22	i	i	PROPN
crl-24580	358	23	m	m	PROPN
crl-24580	358	24	and	and	CCONJ
crl-24580	358	25	sms	sms	PROPN
crl-24580	358	26	reference	reference	NOUN
crl-24580	358	27	,	,	PUNCT
crl-24580	358	28	”	"	PUNCT
crl-24580	358	29	international	international	ADJ
crl-24580	358	30	journal	journal	NOUN
crl-24580	358	31	of	of	ADP
crl-24580	358	32	digital	digital	PROPN
crl-24580	358	33	library	library	NOUN
crl-24580	358	34	systems	system	NOUN
crl-24580	358	35	5	5	NUM
crl-24580	358	36	,	,	PUNCT
crl-24580	358	37	no	no	INTJ
crl-24580	358	38	.	.	NOUN
crl-24580	358	39	1	1	NUM
crl-24580	358	40	(	(	PUNCT
crl-24580	358	41	2015	2015	NUM
crl-24580	358	42	):	):	PUNCT
crl-24580	358	43	31–44	31–44	NUM
crl-24580	358	44	,	,	PUNCT
crl-24580	358	45	https://doi.org/10.4018/	https://doi.org/10.4018/	PROPN
crl-24580	358	46	ijdls.2015010104	ijdls.2015010104	PROPN
crl-24580	358	47	.	.	PROPN
crl-24580	359	1	19	19	NUM
crl-24580	359	2	.	.	X
crl-24580	360	1	gerlich	gerlich	PROPN
crl-24580	360	2	and	and	CCONJ
crl-24580	360	3	berard	berard	PROPN
crl-24580	360	4	,	,	PUNCT
crl-24580	360	5	“	"	PUNCT
crl-24580	360	6	testing	test	VERB
crl-24580	360	7	the	the	DET
crl-24580	360	8	viability	viability	NOUN
crl-24580	360	9	of	of	ADP
crl-24580	360	10	the	the	DET
crl-24580	360	11	read	read	NOUN
crl-24580	360	12	scale	scale	NOUN
crl-24580	360	13	,	,	PUNCT
crl-24580	360	14	”	"	PUNCT
crl-24580	360	15	116–37	116–37	NUM
crl-24580	360	16	.	.	PROPN
crl-24580	360	17	20	20	NUM
crl-24580	360	18	.	.	PUNCT
crl-24580	361	1	fennewald	fennewald	NOUN
crl-24580	361	2	,	,	PUNCT
crl-24580	361	3	“	"	PUNCT
crl-24580	361	4	same	same	ADJ
crl-24580	361	5	questions	question	NOUN
crl-24580	361	6	,	,	PUNCT
crl-24580	361	7	different	different	ADJ
crl-24580	361	8	venue	venue	NOUN
crl-24580	361	9	,	,	PUNCT
crl-24580	361	10	”	"	PUNCT
crl-24580	361	11	21–35	21–35	NUM
crl-24580	361	12	.	.	PUNCT
crl-24580	361	13	21	21	NUM
crl-24580	361	14	.	.	PUNCT
crl-24580	362	1	kern	kern	PROPN
crl-24580	362	2	,	,	PUNCT
crl-24580	362	3	“	"	PUNCT
crl-24580	362	4	what	what	PRON
crl-24580	362	5	are	be	AUX
crl-24580	362	6	they	they	PRON
crl-24580	362	7	asking	ask	VERB
crl-24580	362	8	?	?	PUNCT
crl-24580	362	9	”	"	PUNCT
crl-24580	363	1	22	22	NUM
crl-24580	363	2	.	.	PUNCT
crl-24580	363	3	mawhinney	mawhinney	NOUN
crl-24580	363	4	and	and	CCONJ
crl-24580	363	5	kochkina	kochkina	NOUN
crl-24580	363	6	,	,	PUNCT
crl-24580	363	7	“	"	PUNCT
crl-24580	363	8	is	be	AUX
crl-24580	363	9	the	the	DET
crl-24580	363	10	medium	medium	ADJ
crl-24580	363	11	the	the	DET
crl-24580	363	12	message	message	NOUN
crl-24580	363	13	?	?	PUNCT
crl-24580	363	14	”	"	PUNCT
crl-24580	364	1	56–73	56–73	NUM
crl-24580	364	2	.	.	PROPN
crl-24580	364	3	23	23	NUM
crl-24580	364	4	.	.	PUNCT
crl-24580	365	1	ward	ward	NOUN
crl-24580	365	2	and	and	CCONJ
crl-24580	365	3	phetteplace	phetteplace	NOUN
crl-24580	365	4	,	,	PUNCT
crl-24580	365	5	“	"	PUNCT
crl-24580	365	6	staffing	staffing	NOUN
crl-24580	365	7	by	by	ADP
crl-24580	365	8	design	design	NOUN
crl-24580	365	9	,	,	PUNCT
crl-24580	365	10	”	"	PUNCT
crl-24580	365	11	193–207	193–207	NUM
crl-24580	365	12	.	.	PUNCT
crl-24580	365	13	24	24	NUM
crl-24580	365	14	.	.	PUNCT
crl-24580	366	1	jason	jason	PROPN
crl-24580	366	2	cabaniss	cabaniss	PROPN
crl-24580	366	3	,	,	PUNCT
crl-24580	366	4	“	"	PUNCT
crl-24580	366	5	an	an	DET
crl-24580	366	6	assessment	assessment	NOUN
crl-24580	366	7	of	of	ADP
crl-24580	366	8	the	the	DET
crl-24580	366	9	university	university	PROPN
crl-24580	366	10	of	of	ADP
crl-24580	366	11	washington	washington	PROPN
crl-24580	366	12	’s	’s	PART
crl-24580	366	13	chat	chat	PROPN
crl-24580	366	14	reference	reference	NOUN
crl-24580	366	15	services	service	NOUN
crl-24580	366	16	,	,	PUNCT
crl-24580	366	17	”	"	PUNCT
crl-24580	366	18	public	public	ADJ
crl-24580	366	19	library	library	NOUN
crl-24580	366	20	quarterly	quarterly	ADV
crl-24580	366	21	34	34	NUM
crl-24580	366	22	,	,	PUNCT
crl-24580	366	23	no	no	INTJ
crl-24580	366	24	.	.	NOUN
crl-24580	366	25	1	1	NUM
crl-24580	366	26	(	(	PUNCT
crl-24580	366	27	2015	2015	NUM
crl-24580	366	28	):	):	PUNCT
crl-24580	366	29	85–96	85–96	NUM
crl-24580	366	30	,	,	PUNCT
crl-24580	366	31	https://doi.org/10.1080/01616846.2015.1000785	https://doi.org/10.1080/01616846.2015.1000785	X
crl-24580	366	32	;	;	PUNCT
crl-24580	366	33	gerlich	gerlich	PROPN
crl-24580	366	34	and	and	CCONJ
crl-24580	366	35	berard	berard	PROPN
crl-24580	366	36	,	,	PUNCT
crl-24580	366	37	“	"	PUNCT
crl-24580	366	38	testing	test	VERB
crl-24580	366	39	the	the	DET
crl-24580	366	40	viability	viability	NOUN
crl-24580	366	41	of	of	ADP
crl-24580	366	42	the	the	DET
crl-24580	366	43	read	read	NOUN
crl-24580	366	44	scale	scale	NOUN
crl-24580	366	45	,	,	PUNCT
crl-24580	366	46	”	"	PUNCT
crl-24580	366	47	116–37	116–37	NUM
crl-24580	366	48	;	;	PUNCT
crl-24580	366	49	bella	bella	PROPN
crl-24580	366	50	karr	karr	PROPN
crl-24580	366	51	gerlich	gerlich	PROPN
crl-24580	366	52	and	and	CCONJ
crl-24580	366	53	edward	edward	PROPN
crl-24580	366	54	whatley	whatley	PROPN
crl-24580	366	55	,	,	PUNCT
crl-24580	366	56	“	"	PUNCT
crl-24580	366	57	using	use	VERB
crl-24580	366	58	the	the	DET
crl-24580	366	59	read	read	ADJ
crl-24580	366	60	scale	scale	NOUN
crl-24580	366	61	for	for	ADP
crl-24580	366	62	staffing	staffing	NOUN
crl-24580	366	63	strategies	strategy	NOUN
crl-24580	366	64	:	:	PUNCT
crl-24580	366	65	the	the	DET
crl-24580	366	66	georgia	georgia	PROPN
crl-24580	366	67	college	college	PROPN
crl-24580	366	68	and	and	CCONJ
crl-24580	366	69	state	state	PROPN
crl-24580	366	70	university	university	NOUN
crl-24580	366	71	experience	experience	NOUN
crl-24580	366	72	,	,	PUNCT
crl-24580	366	73	”	"	PUNCT
crl-24580	366	74	library	library	NOUN
crl-24580	366	75	leadership	leadership	NOUN
crl-24580	366	76	&	&	CCONJ
crl-24580	366	77	management	management	PROPN
crl-24580	366	78	23	23	NUM
crl-24580	366	79	,	,	PUNCT
crl-24580	366	80	no	no	INTJ
crl-24580	366	81	.	.	NOUN
crl-24580	366	82	1	1	NUM
crl-24580	366	83	(	(	PUNCT
crl-24580	366	84	winter	winter	NOUN
crl-24580	366	85	2009	2009	NUM
crl-24580	366	86	):	):	PUNCT
crl-24580	366	87	26–30	26–30	NUM
crl-24580	366	88	;	;	PUNCT
crl-24580	366	89	kemp	kemp	PROPN
crl-24580	366	90	,	,	PUNCT
crl-24580	366	91	ellis	ellis	PROPN
crl-24580	366	92	,	,	PUNCT
crl-24580	366	93	and	and	CCONJ
crl-24580	366	94	maloney	maloney	PROPN
crl-24580	366	95	,	,	PUNCT
crl-24580	366	96	“	"	PUNCT
crl-24580	366	97	standing	stand	VERB
crl-24580	366	98	by	by	ADV
crl-24580	366	99	to	to	PART
crl-24580	366	100	help	help	VERB
crl-24580	366	101	,	,	PUNCT
crl-24580	366	102	”	"	PUNCT
crl-24580	366	103	764–70	764–70	NOUN
crl-24580	366	104	;	;	PUNCT
crl-24580	366	105	kelsey	kelsey	PROPN
crl-24580	366	106	keyes	keyes	PROPN
crl-24580	366	107	and	and	CCONJ
crl-24580	366	108	ellie	ellie	PROPN
crl-24580	366	109	dworak	dworak	PROPN
crl-24580	366	110	,	,	PUNCT
crl-24580	366	111	“	"	PUNCT
crl-24580	366	112	staffing	staff	VERB
crl-24580	366	113	chat	chat	NOUN
crl-24580	366	114	reference	reference	NOUN
crl-24580	366	115	with	with	ADP
crl-24580	366	116	undergraduate	undergraduate	ADJ
crl-24580	366	117	student	student	NOUN
crl-24580	366	118	assistants	assistant	NOUN
crl-24580	366	119	at	at	ADP
crl-24580	366	120	an	an	DET
crl-24580	366	121	academic	academic	ADJ
crl-24580	366	122	library	library	NOUN
crl-24580	366	123	:	:	PUNCT
crl-24580	366	124	a	a	DET
crl-24580	366	125	standards	standard	NOUN
crl-24580	366	126	-	-	PUNCT
crl-24580	366	127	based	base	VERB
crl-24580	366	128	assessment	assessment	NOUN
crl-24580	366	129	,	,	PUNCT
crl-24580	366	130	”	"	PUNCT
crl-24580	366	131	journal	journal	NOUN
crl-24580	366	132	of	of	ADP
crl-24580	366	133	academic	academic	ADJ
crl-24580	366	134	librarianship	librarianship	NOUN
crl-24580	366	135	43	43	NUM
crl-24580	366	136	,	,	PUNCT
crl-24580	366	137	no	no	INTJ
crl-24580	366	138	.	.	NOUN
crl-24580	366	139	6	6	NUM
crl-24580	366	140	(	(	PUNCT
crl-24580	366	141	nov	nov	PROPN
crl-24580	366	142	.	.	PROPN
crl-24580	366	143	2017	2017	NUM
crl-24580	366	144	):	):	PUNCT
crl-24580	366	145	469–78	469–78	NOUN
crl-24580	366	146	,	,	PUNCT
crl-24580	366	147	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	PROPN
crl-24580	366	148	;	;	PUNCT
crl-24580	366	149	maloney	maloney	PROPN
crl-24580	366	150	and	and	CCONJ
crl-24580	366	151	kemp	kemp	PROPN
crl-24580	366	152	,	,	PUNCT
crl-24580	366	153	“	"	PUNCT
crl-24580	366	154	changes	change	NOUN
crl-24580	366	155	in	in	ADP
crl-24580	366	156	reference	reference	NOUN
crl-24580	366	157	question	question	NOUN
crl-24580	366	158	complexity	complexity	NOUN
crl-24580	366	159	following	follow	VERB
crl-24580	366	160	the	the	DET
crl-24580	366	161	implementation	implementation	NOUN
crl-24580	366	162	of	of	ADP
crl-24580	366	163	a	a	DET
crl-24580	366	164	proactive	proactive	ADJ
crl-24580	366	165	chat	chat	NOUN
crl-24580	366	166	system	system	NOUN
crl-24580	366	167	,	,	PUNCT
crl-24580	366	168	”	"	PUNCT
crl-24580	366	169	959–74	959–74	NUM
crl-24580	366	170	;	;	PUNCT
crl-24580	366	171	b.	b.	PROPN
crl-24580	366	172	jane	jane	PROPN
crl-24580	366	173	scales	scale	NOUN
crl-24580	366	174	,	,	PUNCT
crl-24580	366	175	lipi	lipi	PROPN
crl-24580	366	176	turner	turner	PROPN
crl-24580	366	177	-	-	PUNCT
crl-24580	366	178	rahman	rahman	PROPN
crl-24580	366	179	,	,	PUNCT
crl-24580	366	180	and	and	CCONJ
crl-24580	366	181	feng	feng	PROPN
crl-24580	366	182	hao	hao	PROPN
crl-24580	366	183	,	,	PUNCT
crl-24580	366	184	“	"	PUNCT
crl-24580	366	185	a	a	DET
crl-24580	366	186	holistic	holistic	ADJ
crl-24580	366	187	look	look	NOUN
crl-24580	366	188	at	at	ADP
crl-24580	366	189	reference	reference	NOUN
crl-24580	366	190	statistics	statistic	NOUN
crl-24580	366	191	:	:	PUNCT
crl-24580	366	192	whither	whither	NOUN
crl-24580	366	193	librarians	librarian	NOUN
crl-24580	366	194	?	?	PUNCT
crl-24580	366	195	”	"	PUNCT
crl-24580	366	196	evidence	evidence	NOUN
crl-24580	366	197	based	base	VERB
crl-24580	366	198	library	library	NOUN
crl-24580	366	199	and	and	CCONJ
crl-24580	366	200	information	information	NOUN
crl-24580	366	201	practice	practice	NOUN
crl-24580	366	202	10	10	NUM
crl-24580	366	203	,	,	PUNCT
crl-24580	366	204	no	no	INTJ
crl-24580	366	205	.	.	NOUN
crl-24580	366	206	4	4	NUM
crl-24580	366	207	(	(	PUNCT
crl-24580	366	208	2015	2015	NUM
crl-24580	366	209	):	):	PUNCT
crl-24580	366	210	173–85	173–85	NUM
crl-24580	366	211	,	,	PUNCT
crl-24580	366	212	https://doi.org/10.18438/	https://doi.org/10.18438/	PROPN
crl-24580	366	213	b8x01h	b8x01h	PROPN
crl-24580	366	214	;	;	PUNCT
crl-24580	366	215	thomas	thomas	PROPN
crl-24580	366	216	stieve	stieve	PROPN
crl-24580	366	217	and	and	CCONJ
crl-24580	366	218	niamh	niamh	PROPN
crl-24580	366	219	wallace	wallace	PROPN
crl-24580	366	220	,	,	PUNCT
crl-24580	366	221	“	"	PUNCT
crl-24580	366	222	chatting	chat	VERB
crl-24580	366	223	while	while	SCONJ
crl-24580	366	224	you	you	PRON
crl-24580	366	225	work	work	VERB
crl-24580	366	226	:	:	PUNCT
crl-24580	366	227	understanding	understand	VERB
crl-24580	366	228	chat	chat	VERB
crl-24580	366	229	reference	reference	NOUN
crl-24580	366	230	user	user	NOUN
crl-24580	366	231	needs	need	NOUN
crl-24580	366	232	based	base	VERB
crl-24580	366	233	on	on	ADP
crl-24580	366	234	chat	chat	PROPN
crl-24580	366	235	reference	reference	NOUN
crl-24580	366	236	origin	origin	NOUN
crl-24580	366	237	,	,	PUNCT
crl-24580	366	238	”	"	PUNCT
crl-24580	366	239	reference	reference	NOUN
crl-24580	366	240	services	service	NOUN
crl-24580	366	241	review	review	VERB
crl-24580	366	242	46	46	NUM
crl-24580	366	243	,	,	PUNCT
crl-24580	366	244	no	no	INTJ
crl-24580	366	245	.	.	NOUN
crl-24580	366	246	4	4	NUM
crl-24580	366	247	(	(	PUNCT
crl-24580	366	248	2018	2018	NUM
crl-24580	366	249	):	):	PUNCT
crl-24580	366	250	587–99	587–99	NUM
crl-24580	366	251	,	,	PUNCT
crl-24580	366	252	https://doi.org/10.1108/	https://doi.org/10.1108/	PROPN
crl-24580	366	253	rsr-09	rsr-09	PROPN
crl-24580	366	254	-	-	PUNCT
crl-24580	366	255	2017	2017	NUM
crl-24580	366	256	-	-	PUNCT
crl-24580	366	257	0033	0033	NUM
crl-24580	366	258	;	;	PUNCT
crl-24580	366	259	ward	ward	NOUN
crl-24580	366	260	and	and	CCONJ
crl-24580	366	261	phetteplace	phetteplace	NOUN
crl-24580	366	262	,	,	PUNCT
crl-24580	366	263	“	"	PUNCT
crl-24580	366	264	staffing	staffing	NOUN
crl-24580	366	265	by	by	ADP
crl-24580	366	266	design	design	NOUN
crl-24580	366	267	,	,	PUNCT
crl-24580	366	268	”	"	PUNCT
crl-24580	366	269	193–207	193–207	NUM
crl-24580	366	270	;	;	PUNCT
crl-24580	367	1	adrienne	adrienne	PROPN
crl-24580	367	2	warner	warner	PROPN
crl-24580	367	3	et	et	PROPN
crl-24580	367	4	al	al	PROPN
crl-24580	367	5	.	.	PROPN
crl-24580	367	6	,	,	PUNCT
crl-24580	367	7	“	"	PUNCT
crl-24580	367	8	proactive	proactive	ADJ
crl-24580	367	9	chat	chat	NOUN
crl-24580	367	10	in	in	ADP
crl-24580	367	11	research	research	NOUN
crl-24580	367	12	databases	database	NOUN
crl-24580	367	13	:	:	PUNCT
crl-24580	367	14	inviting	invite	VERB
crl-24580	367	15	new	new	ADJ
crl-24580	367	16	and	and	CCONJ
crl-24580	367	17	different	different	ADJ
crl-24580	367	18	questions	question	NOUN
crl-24580	367	19	,	,	PUNCT
crl-24580	367	20	”	"	PUNCT
crl-24580	367	21	journal	journal	NOUN
crl-24580	367	22	of	of	ADP
crl-24580	367	23	academic	academic	ADJ
crl-24580	367	24	librarianship	librarianship	NOUN
crl-24580	367	25	46	46	NUM
crl-24580	367	26	,	,	PUNCT
crl-24580	367	27	no	no	INTJ
crl-24580	367	28	.	.	NOUN
crl-24580	367	29	2	2	NUM
crl-24580	367	30	(	(	PUNCT
crl-24580	367	31	mar	mar	PROPN
crl-24580	367	32	.	.	PROPN
crl-24580	367	33	2020	2020	NUM
crl-24580	367	34	):	):	PUNCT
crl-24580	367	35	1–7	1–7	NUM
crl-24580	367	36	,	,	PUNCT
crl-24580	367	37	https://doi.org/10.1016/j.acalib.2020.102134	https://doi.org/10.1016/j.acalib.2020.102134	PROPN
crl-24580	367	38	.	.	PUNCT
crl-24580	368	1	25	25	NUM
crl-24580	368	2	.	.	X
crl-24580	369	1	maryvon	maryvon	PROPN
crl-24580	369	2	côté	côté	PROPN
crl-24580	369	3	,	,	PUNCT
crl-24580	369	4	svetlana	svetlana	PROPN
crl-24580	369	5	kochkina	kochkina	PROPN
crl-24580	369	6	,	,	PUNCT
crl-24580	369	7	and	and	CCONJ
crl-24580	369	8	tara	tara	PROPN
crl-24580	369	9	mawhinney	mawhinney	PROPN
crl-24580	369	10	,	,	PUNCT
crl-24580	369	11	“	"	PUNCT
crl-24580	369	12	do	do	AUX
crl-24580	369	13	you	you	PRON
crl-24580	369	14	want	want	VERB
crl-24580	369	15	to	to	PART
crl-24580	369	16	chat	chat	VERB
crl-24580	369	17	?	?	PUNCT
crl-24580	370	1	reevaluating	reevaluate	VERB
crl-24580	370	2	organization	organization	NOUN
crl-24580	370	3	of	of	ADP
crl-24580	370	4	virtual	virtual	ADJ
crl-24580	370	5	reference	reference	NOUN
crl-24580	370	6	service	service	NOUN
crl-24580	370	7	at	at	ADP
crl-24580	370	8	an	an	DET
crl-24580	370	9	academic	academic	ADJ
crl-24580	370	10	library	library	NOUN
crl-24580	370	11	,	,	PUNCT
crl-24580	370	12	”	"	PUNCT
crl-24580	370	13	reference	reference	NOUN
crl-24580	370	14	&	&	CCONJ
crl-24580	370	15	user	user	NOUN
crl-24580	370	16	services	service	NOUN
crl-24580	370	17	quarterly	quarterly	ADV
crl-24580	370	18	56	56	NUM
crl-24580	370	19	,	,	PUNCT
crl-24580	370	20	no	no	INTJ
crl-24580	370	21	.	.	NOUN
crl-24580	370	22	1	1	NUM
crl-24580	370	23	(	(	PUNCT
crl-24580	370	24	fall	fall	NOUN
crl-24580	370	25	2016	2016	NUM
crl-24580	370	26	):	):	PUNCT
crl-24580	370	27	https://doi.org/10.1080/10875301.2016.1248585	https://doi.org/10.1080/10875301.2016.1248585	NOUN
crl-24580	370	28	https://doi.org/10.1080/10875301.2016.1248585	https://doi.org/10.1080/10875301.2016.1248585	PROPN
crl-24580	370	29	https://doi.org/10.5860/crl.76.7.959	https://doi.org/10.5860/crl.76.7.959	NOUN
crl-24580	370	30	https://doi.org/10.1080/15228959.2011.621856	https://doi.org/10.1080/15228959.2011.621856	NOUN
crl-24580	370	31	https://doi.org/10.1080/15228959.2011.621856	https://doi.org/10.1080/15228959.2011.621856	NOUN
crl-24580	370	32	https://doi.org/10.1016/j.acalib.2015.08.018	https://doi.org/10.1016/j.acalib.2015.08.018	NOUN
crl-24580	370	33	https://doi.org/10.1016/j.acalib.2015.08.018	https://doi.org/10.1016/j.acalib.2015.08.018	PROPN
crl-24580	370	34	https://doi.org/10.1016/j.lisr.2012.03.002	https://doi.org/10.1016/j.lisr.2012.03.002	PROPN
crl-24580	370	35	https://doi.org/10.1108/00242531211259319	https://doi.org/10.1108/00242531211259319	INTJ
crl-24580	370	36	https://doi.org/10.1300/j120v47n97_04	https://doi.org/10.1300/j120v47n97_04	PROPN
crl-24580	371	1	https://doi.org/10.1080/1533290x.2018.1499236	https://doi.org/10.1080/1533290x.2018.1499236	PROPN
crl-24580	371	2	https://doi.org/10.1080/1533290x.2018.1499236	https://doi.org/10.1080/1533290x.2018.1499236	PROPN
crl-24580	371	3	https://doi.org/10.5860/crl13-408	https://doi.org/10.5860/crl13-408	ADJ
crl-24580	371	4	https://doi.org/10.5860/rusq.51n3.246	https://doi.org/10.5860/rusq.51n3.246	PRON
crl-24580	371	5	https://doi.org/10.1300/j136v10n01_03	https://doi.org/10.1300/j136v10n01_03	ADJ
crl-24580	371	6	https://doi.org/10.1016/j.lisr.2014.09.005	https://doi.org/10.1016/j.lisr.2014.09.005	AUX
crl-24580	371	7	https://doi.org/10.1016/j.lisr.2014.09.005	https://doi.org/10.1016/j.lisr.2014.09.005	VERB
crl-24580	371	8	https://doi.org/10.4018/ijdls.2015010104	https://doi.org/10.4018/ijdls.2015010104	NOUN
crl-24580	371	9	https://doi.org/10.4018/ijdls.2015010104	https://doi.org/10.4018/ijdls.2015010104	X
crl-24580	371	10	https://doi.org/10.1080/01616846.2015.1000785	https://doi.org/10.1080/01616846.2015.1000785	X
crl-24580	372	1	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	PUNCT
crl-24580	372	2	https://doi.org/10.18438/b8x01h	https://doi.org/10.18438/b8x01h	PROPN
crl-24580	372	3	https://doi.org/10.18438/b8x01h	https://doi.org/10.18438/b8x01h	PROPN
crl-24580	372	4	https://doi.org/10.1108/rsr-09-2017-0033	https://doi.org/10.1108/rsr-09-2017-0033	PROPN
crl-24580	373	1	https://doi.org/10.1108/rsr-09-2017-0033	https://doi.org/10.1108/rsr-09-2017-0033	NOUN
crl-24580	373	2	https://doi.org/10.1016/j.acalib.2020.102134	https://doi.org/10.1016/j.acalib.2020.102134	PROPN
crl-24580	373	3	524	524	NUM
crl-24580	373	4	college	college	NOUN
crl-24580	373	5	&	&	CCONJ
crl-24580	373	6	research	research	PROPN
crl-24580	373	7	libraries	library	NOUN
crl-24580	373	8	may	may	AUX
crl-24580	373	9	2022	2022	NUM
crl-24580	373	10	36–46	36–46	NUM
crl-24580	373	11	,	,	PUNCT
crl-24580	373	12	https://doi.org/10.5860/rusq.56n1	https://doi.org/10.5860/rusq.56n1	NUM
crl-24580	373	13	;	;	PUNCT
crl-24580	373	14	robin	robin	PROPN
crl-24580	373	15	canuel	canuel	VERB
crl-24580	373	16	et	et	PROPN
crl-24580	373	17	al	al	PROPN
crl-24580	373	18	.	.	PROPN
crl-24580	373	19	,	,	PUNCT
crl-24580	373	20	“	"	PUNCT
crl-24580	373	21	developing	develop	VERB
crl-24580	373	22	and	and	CCONJ
crl-24580	373	23	assessing	assess	VERB
crl-24580	373	24	a	a	DET
crl-24580	373	25	graduate	graduate	NOUN
crl-24580	373	26	student	student	NOUN
crl-24580	373	27	reference	reference	NOUN
crl-24580	373	28	service	service	NOUN
crl-24580	373	29	,	,	PUNCT
crl-24580	373	30	”	"	PUNCT
crl-24580	373	31	reference	reference	NOUN
crl-24580	373	32	services	service	NOUN
crl-24580	373	33	review	review	VERB
crl-24580	373	34	47	47	NUM
crl-24580	373	35	,	,	PUNCT
crl-24580	373	36	no	no	INTJ
crl-24580	373	37	.	.	NOUN
crl-24580	373	38	4	4	NUM
crl-24580	373	39	(	(	PUNCT
crl-24580	373	40	2019	2019	NUM
crl-24580	373	41	):	):	PUNCT
crl-24580	373	42	527–43	527–43	NOUN
crl-24580	373	43	,	,	PUNCT
crl-24580	373	44	https://doi.org/10.1108/rsr-06-2019-0041	https://doi.org/10.1108/rsr-06-2019-0041	PROPN
crl-24580	373	45	.	.	PUNCT
crl-24580	374	1	26	26	NUM
crl-24580	374	2	.	.	PUNCT
crl-24580	375	1	gerlich	gerlich	PROPN
crl-24580	375	2	and	and	CCONJ
crl-24580	375	3	berard	berard	PROPN
crl-24580	375	4	,	,	PUNCT
crl-24580	375	5	“	"	PUNCT
crl-24580	375	6	testing	test	VERB
crl-24580	375	7	the	the	DET
crl-24580	375	8	viability	viability	NOUN
crl-24580	375	9	of	of	ADP
crl-24580	375	10	the	the	DET
crl-24580	375	11	read	read	NOUN
crl-24580	375	12	scale	scale	NOUN
crl-24580	375	13	,	,	PUNCT
crl-24580	375	14	”	"	PUNCT
crl-24580	375	15	116–37	116–37	NUM
crl-24580	375	16	.	.	PUNCT
crl-24580	375	17	27	27	NUM
crl-24580	375	18	.	.	PUNCT
crl-24580	376	1	kemp	kemp	PROPN
crl-24580	376	2	,	,	PUNCT
crl-24580	376	3	ellis	ellis	PROPN
crl-24580	376	4	,	,	PUNCT
crl-24580	376	5	and	and	CCONJ
crl-24580	376	6	maloney	maloney	PROPN
crl-24580	376	7	,	,	PUNCT
crl-24580	376	8	“	"	PUNCT
crl-24580	376	9	standing	stand	VERB
crl-24580	376	10	by	by	ADV
crl-24580	376	11	to	to	PART
crl-24580	376	12	help	help	VERB
crl-24580	376	13	,	,	PUNCT
crl-24580	376	14	”	"	PUNCT
crl-24580	376	15	764–70	764–70	NOUN
crl-24580	376	16	.	.	PUNCT
crl-24580	376	17	28	28	NUM
crl-24580	376	18	.	.	PUNCT
crl-24580	376	19	ward	ward	NOUN
crl-24580	376	20	and	and	CCONJ
crl-24580	376	21	phetteplace	phetteplace	NOUN
crl-24580	376	22	,	,	PUNCT
crl-24580	376	23	“	"	PUNCT
crl-24580	376	24	staffing	staffing	NOUN
crl-24580	376	25	by	by	ADP
crl-24580	376	26	design	design	NOUN
crl-24580	376	27	,	,	PUNCT
crl-24580	376	28	”	"	PUNCT
crl-24580	376	29	193–207	193–207	NUM
crl-24580	376	30	.	.	PUNCT
crl-24580	376	31	29	29	NUM
crl-24580	376	32	.	.	PUNCT
crl-24580	377	1	gerlich	gerlich	PROPN
crl-24580	377	2	and	and	CCONJ
crl-24580	377	3	whatley	whatley	PROPN
crl-24580	377	4	,	,	PUNCT
crl-24580	377	5	“	"	PUNCT
crl-24580	377	6	using	use	VERB
crl-24580	377	7	the	the	DET
crl-24580	377	8	read	read	ADJ
crl-24580	377	9	scale	scale	NOUN
crl-24580	377	10	for	for	ADP
crl-24580	377	11	staffing	staffing	NOUN
crl-24580	377	12	strategies	strategy	NOUN
crl-24580	377	13	,	,	PUNCT
crl-24580	377	14	”	"	PUNCT
crl-24580	377	15	26–30	26–30	NUM
crl-24580	377	16	;	;	PUNCT
crl-24580	377	17	lisa	lisa	PROPN
crl-24580	377	18	vassady	vassady	PROPN
crl-24580	377	19	,	,	PUNCT
crl-24580	377	20	alyssa	alyssa	PROPN
crl-24580	377	21	archer	archer	NOUN
crl-24580	377	22	,	,	PUNCT
crl-24580	377	23	and	and	CCONJ
crl-24580	377	24	eric	eric	PROPN
crl-24580	377	25	ackermann	ackermann	PROPN
crl-24580	377	26	,	,	PUNCT
crl-24580	377	27	“	"	PUNCT
crl-24580	377	28	read	read	VERB
crl-24580	377	29	-	-	PUNCT
crl-24580	377	30	ing	e	VERB
crl-24580	377	31	our	our	PRON
crl-24580	377	32	way	way	NOUN
crl-24580	377	33	to	to	ADP
crl-24580	377	34	success	success	NOUN
crl-24580	377	35	:	:	PUNCT
crl-24580	377	36	using	use	VERB
crl-24580	377	37	the	the	DET
crl-24580	377	38	read	read	ADJ
crl-24580	377	39	scale	scale	NOUN
crl-24580	377	40	to	to	PART
crl-24580	377	41	successfully	successfully	ADV
crl-24580	377	42	train	train	VERB
crl-24580	377	43	reference	reference	NOUN
crl-24580	377	44	student	student	NOUN
crl-24580	377	45	assistants	assistant	NOUN
crl-24580	377	46	in	in	ADP
crl-24580	377	47	the	the	DET
crl-24580	377	48	referral	referral	ADJ
crl-24580	377	49	model	model	NOUN
crl-24580	377	50	,	,	PUNCT
crl-24580	377	51	”	"	PUNCT
crl-24580	377	52	journal	journal	NOUN
crl-24580	377	53	of	of	ADP
crl-24580	377	54	library	library	PROPN
crl-24580	377	55	administration	administration	NOUN
crl-24580	377	56	55	55	NUM
crl-24580	377	57	,	,	PUNCT
crl-24580	377	58	no	no	INTJ
crl-24580	377	59	.	.	NOUN
crl-24580	377	60	7	7	NUM
crl-24580	377	61	(	(	PUNCT
crl-24580	377	62	2015	2015	NUM
crl-24580	377	63	):	):	PUNCT
crl-24580	377	64	535–48	535–48	NUM
crl-24580	377	65	,	,	PUNCT
crl-24580	377	66	https://doi.or	https://doi.or	ADJ
crl-24580	377	67	g/10.1080/01930826.2015.1076309	g/10.1080/01930826.2015.1076309	NOUN
crl-24580	377	68	.	.	PUNCT
crl-24580	378	1	30	30	NUM
crl-24580	378	2	.	.	PUNCT
crl-24580	379	1	kemp	kemp	PROPN
crl-24580	379	2	,	,	PUNCT
crl-24580	379	3	ellis	ellis	PROPN
crl-24580	379	4	,	,	PUNCT
crl-24580	379	5	and	and	CCONJ
crl-24580	379	6	maloney	maloney	PROPN
crl-24580	379	7	,	,	PUNCT
crl-24580	379	8	“	"	PUNCT
crl-24580	379	9	standing	stand	VERB
crl-24580	379	10	by	by	ADV
crl-24580	379	11	to	to	PART
crl-24580	379	12	help	help	VERB
crl-24580	379	13	,	,	PUNCT
crl-24580	379	14	”	"	PUNCT
crl-24580	379	15	764–70	764–70	NOUN
crl-24580	379	16	.	.	PUNCT
crl-24580	379	17	31	31	NUM
crl-24580	379	18	.	.	PUNCT
crl-24580	379	19	cabaniss	cabaniss	ADJ
crl-24580	379	20	,	,	PUNCT
crl-24580	379	21	“	"	PUNCT
crl-24580	379	22	an	an	DET
crl-24580	379	23	assessment	assessment	NOUN
crl-24580	379	24	of	of	ADP
crl-24580	379	25	the	the	DET
crl-24580	379	26	university	university	PROPN
crl-24580	379	27	of	of	ADP
crl-24580	379	28	washington	washington	PROPN
crl-24580	379	29	’s	’s	PART
crl-24580	379	30	chat	chat	PROPN
crl-24580	379	31	reference	reference	NOUN
crl-24580	379	32	services	service	NOUN
crl-24580	379	33	,	,	PUNCT
crl-24580	379	34	”	"	PUNCT
crl-24580	379	35	85–96	85–96	NUM
crl-24580	379	36	.	.	PUNCT
crl-24580	379	37	32	32	NUM
crl-24580	379	38	.	.	PUNCT
crl-24580	380	1	mariana	mariana	PROPN
crl-24580	380	2	lapidus	lapidus	PROPN
crl-24580	380	3	et	et	PROPN
crl-24580	380	4	al	al	PROPN
crl-24580	380	5	.	.	PROPN
crl-24580	380	6	,	,	PUNCT
crl-24580	380	7	“	"	PUNCT
crl-24580	380	8	measuring	measure	VERB
crl-24580	380	9	the	the	DET
crl-24580	380	10	quality	quality	NOUN
crl-24580	380	11	of	of	ADP
crl-24580	380	12	reference	reference	NOUN
crl-24580	380	13	services	service	NOUN
crl-24580	380	14	provided	provide	VERB
crl-24580	380	15	by	by	ADP
crl-24580	380	16	paraprofessionals	paraprofessional	NOUN
crl-24580	380	17	at	at	ADP
crl-24580	380	18	an	an	DET
crl-24580	380	19	academic	academic	ADJ
crl-24580	380	20	library	library	NOUN
crl-24580	380	21	,	,	PUNCT
crl-24580	380	22	”	"	PUNCT
crl-24580	380	23	journal	journal	NOUN
crl-24580	380	24	of	of	ADP
crl-24580	380	25	academic	academic	ADJ
crl-24580	380	26	librarianship	librarianship	NOUN
crl-24580	380	27	46	46	NUM
crl-24580	380	28	,	,	PUNCT
crl-24580	380	29	no	no	INTJ
crl-24580	380	30	.	.	NOUN
crl-24580	380	31	5	5	NUM
crl-24580	380	32	(	(	PUNCT
crl-24580	380	33	sept	sept	PROPN
crl-24580	380	34	.	.	PROPN
crl-24580	380	35	2020	2020	NUM
crl-24580	380	36	)	)	PUNCT
crl-24580	380	37	,	,	PUNCT
crl-24580	380	38	https://doi.org/10.1016/j.acalib.2020.102198	https://doi.org/10.1016/j.acalib.2020.102198	PROPN
crl-24580	380	39	.	.	PUNCT
crl-24580	381	1	33	33	NUM
crl-24580	381	2	.	.	PUNCT
crl-24580	382	1	keyes	keyes	PROPN
crl-24580	382	2	and	and	CCONJ
crl-24580	382	3	dworak	dworak	PROPN
crl-24580	382	4	,	,	PUNCT
crl-24580	382	5	“	"	PUNCT
crl-24580	382	6	staffing	staff	VERB
crl-24580	382	7	chat	chat	NOUN
crl-24580	382	8	reference	reference	NOUN
crl-24580	382	9	with	with	ADP
crl-24580	382	10	undergraduate	undergraduate	ADJ
crl-24580	382	11	student	student	NOUN
crl-24580	382	12	assistants	assistant	NOUN
crl-24580	382	13	at	at	ADP
crl-24580	382	14	an	an	DET
crl-24580	382	15	academic	academic	ADJ
crl-24580	382	16	library	library	NOUN
crl-24580	382	17	,	,	PUNCT
crl-24580	382	18	”	"	PUNCT
crl-24580	382	19	469–78	469–78	NOUN
crl-24580	382	20	.	.	PUNCT
crl-24580	383	1	34	34	NUM
crl-24580	383	2	.	.	NOUN
crl-24580	383	3	cabaniss	cabaniss	PROPN
crl-24580	383	4	,	,	PUNCT
crl-24580	383	5	“	"	PUNCT
crl-24580	383	6	an	an	DET
crl-24580	383	7	assessment	assessment	NOUN
crl-24580	383	8	of	of	ADP
crl-24580	383	9	the	the	DET
crl-24580	383	10	university	university	PROPN
crl-24580	383	11	of	of	ADP
crl-24580	383	12	washington	washington	PROPN
crl-24580	383	13	’s	’s	PART
crl-24580	383	14	chat	chat	PROPN
crl-24580	383	15	reference	reference	NOUN
crl-24580	383	16	services	service	NOUN
crl-24580	383	17	,	,	PUNCT
crl-24580	383	18	”	"	PUNCT
crl-24580	383	19	85–96	85–96	NUM
crl-24580	383	20	;	;	PUNCT
crl-24580	383	21	keyes	keyes	PROPN
crl-24580	383	22	and	and	CCONJ
crl-24580	383	23	dworak	dworak	PROPN
crl-24580	383	24	,	,	PUNCT
crl-24580	383	25	“	"	PUNCT
crl-24580	383	26	staffing	staff	VERB
crl-24580	383	27	chat	chat	NOUN
crl-24580	383	28	reference	reference	NOUN
crl-24580	383	29	with	with	ADP
crl-24580	383	30	undergraduate	undergraduate	ADJ
crl-24580	383	31	student	student	NOUN
crl-24580	383	32	assistants	assistant	NOUN
crl-24580	383	33	at	at	ADP
crl-24580	383	34	an	an	DET
crl-24580	383	35	academic	academic	ADJ
crl-24580	383	36	library	library	NOUN
crl-24580	383	37	,	,	PUNCT
crl-24580	383	38	”	"	PUNCT
crl-24580	383	39	469–78	469–78	NOUN
crl-24580	383	40	;	;	PUNCT
crl-24580	383	41	lapidus	lapidus	PROPN
crl-24580	383	42	et	et	PROPN
crl-24580	383	43	al	al	PROPN
crl-24580	383	44	.	.	PROPN
crl-24580	383	45	,	,	PUNCT
crl-24580	383	46	“	"	PUNCT
crl-24580	383	47	measuring	measure	VERB
crl-24580	383	48	the	the	DET
crl-24580	383	49	quality	quality	NOUN
crl-24580	383	50	of	of	ADP
crl-24580	383	51	reference	reference	NOUN
crl-24580	383	52	services	service	NOUN
crl-24580	383	53	provided	provide	VERB
crl-24580	383	54	by	by	ADP
crl-24580	383	55	paraprofessionals	paraprofessional	NOUN
crl-24580	383	56	at	at	ADP
crl-24580	383	57	an	an	DET
crl-24580	383	58	academic	academic	ADJ
crl-24580	383	59	library	library	NOUN
crl-24580	383	60	.	.	PUNCT
crl-24580	383	61	”	"	PUNCT
crl-24580	384	1	35	35	NUM
crl-24580	384	2	.	.	PUNCT
crl-24580	385	1	“	"	PUNCT
crl-24580	385	2	guidelines	guideline	NOUN
crl-24580	385	3	for	for	ADP
crl-24580	385	4	behavioral	behavioral	ADJ
crl-24580	385	5	performance	performance	NOUN
crl-24580	385	6	of	of	ADP
crl-24580	385	7	reference	reference	NOUN
crl-24580	385	8	and	and	CCONJ
crl-24580	385	9	information	information	NOUN
crl-24580	385	10	service	service	NOUN
crl-24580	385	11	providers	provider	NOUN
crl-24580	385	12	,	,	PUNCT
crl-24580	385	13	”	"	PUNCT
crl-24580	385	14	reference	reference	NOUN
crl-24580	385	15	and	and	CCONJ
crl-24580	385	16	user	user	NOUN
crl-24580	385	17	services	services	PROPN
crl-24580	385	18	association	association	PROPN
crl-24580	385	19	,	,	PUNCT
crl-24580	385	20	www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
crl-24580	385	21	[	[	X
crl-24580	385	22	accessed	access	VERB
crl-24580	385	23	19	19	NUM
crl-24580	385	24	june	june	PROPN
crl-24580	385	25	2020	2020	NUM
crl-24580	385	26	]	]	PUNCT
crl-24580	385	27	.	.	PUNCT
crl-24580	386	1	36	36	NUM
crl-24580	386	2	.	.	PUNCT
crl-24580	386	3	lee	lee	PROPN
crl-24580	386	4	,	,	PUNCT
crl-24580	386	5	“	"	PUNCT
crl-24580	386	6	do	do	VERB
crl-24580	386	7	virtual	virtual	ADJ
crl-24580	386	8	reference	reference	NOUN
crl-24580	386	9	librarians	librarian	NOUN
crl-24580	386	10	dream	dream	NOUN
crl-24580	386	11	of	of	ADP
crl-24580	386	12	digital	digital	ADJ
crl-24580	386	13	reference	reference	NOUN
crl-24580	386	14	questions	question	NOUN
crl-24580	386	15	?	?	PUNCT
crl-24580	386	16	”	"	PUNCT
crl-24580	387	1	95–110	95–110	PROPN
crl-24580	387	2	.	.	PUNCT
crl-24580	388	1	37	37	NUM
crl-24580	388	2	.	.	PUNCT
crl-24580	389	1	dempsey	dempsey	PROPN
crl-24580	389	2	,	,	PUNCT
crl-24580	389	3	“	"	PUNCT
crl-24580	389	4	chat	chat	VERB
crl-24580	389	5	reference	reference	NOUN
crl-24580	389	6	referral	referral	NOUN
crl-24580	389	7	strategies	strategy	NOUN
crl-24580	389	8	,	,	PUNCT
crl-24580	389	9	”	"	PUNCT
crl-24580	389	10	674–93	674–93	NUM
crl-24580	389	11	;	;	PUNCT
crl-24580	389	12	marie	marie	PROPN
crl-24580	389	13	l.	l.	PROPN
crl-24580	389	14	radford	radford	PROPN
crl-24580	389	15	et	et	PROPN
crl-24580	389	16	al	al	PROPN
crl-24580	389	17	.	.	PROPN
crl-24580	389	18	,	,	PUNCT
crl-24580	389	19	“	"	PUNCT
crl-24580	389	20	‘	'	PUNCT
crl-24580	389	21	are	be	AUX
crl-24580	389	22	we	we	PRON
crl-24580	389	23	getting	get	VERB
crl-24580	389	24	warmer	warm	ADJ
crl-24580	389	25	?	?	PUNCT
crl-24580	389	26	’	'	PUNCT
crl-24580	390	1	query	query	NOUN
crl-24580	390	2	clarification	clarification	NOUN
crl-24580	390	3	in	in	ADP
crl-24580	390	4	live	live	ADJ
crl-24580	390	5	chat	chat	VERB
crl-24580	390	6	virtual	virtual	ADJ
crl-24580	390	7	reference	reference	NOUN
crl-24580	390	8	,	,	PUNCT
crl-24580	390	9	”	"	PUNCT
crl-24580	390	10	reference	reference	NOUN
crl-24580	390	11	&	&	CCONJ
crl-24580	390	12	user	user	NOUN
crl-24580	390	13	services	service	NOUN
crl-24580	390	14	quarterly	quarterly	ADV
crl-24580	390	15	50	50	NUM
crl-24580	390	16	,	,	PUNCT
crl-24580	390	17	no	no	INTJ
crl-24580	390	18	.	.	NOUN
crl-24580	390	19	3	3	NUM
crl-24580	390	20	(	(	PUNCT
crl-24580	390	21	spring	spring	NOUN
crl-24580	390	22	2011	2011	NUM
crl-24580	390	23	):	):	PUNCT
crl-24580	390	24	259–79	259–79	ADV
crl-24580	390	25	,	,	PUNCT
crl-24580	390	26	https://doi.org/10.5860/rusq.50n3.259	https://doi.org/10.5860/rusq.50n3.259	NOUN
crl-24580	390	27	.	.	NOUN
crl-24580	390	28	38	38	NUM
crl-24580	390	29	.	.	PUNCT
crl-24580	391	1	radford	radford	PROPN
crl-24580	391	2	et	et	PROPN
crl-24580	391	3	al	al	PROPN
crl-24580	391	4	.	.	PROPN
crl-24580	391	5	,	,	PUNCT
crl-24580	391	6	“	"	PUNCT
crl-24580	391	7	are	be	AUX
crl-24580	391	8	we	we	PRON
crl-24580	391	9	getting	get	VERB
crl-24580	391	10	warmer	warm	ADJ
crl-24580	391	11	?	?	PUNCT
crl-24580	391	12	”	"	PUNCT
crl-24580	391	13	259–79	259–79	ADV
crl-24580	391	14	.	.	PUNCT
crl-24580	392	1	39	39	NUM
crl-24580	392	2	.	.	PUNCT
crl-24580	393	1	judith	judith	PROPN
crl-24580	393	2	logan	logan	PROPN
crl-24580	393	3	,	,	PUNCT
crl-24580	393	4	kathryn	kathryn	PROPN
crl-24580	393	5	barrett	barrett	PROPN
crl-24580	393	6	,	,	PUNCT
crl-24580	393	7	and	and	CCONJ
crl-24580	393	8	sabina	sabina	PROPN
crl-24580	393	9	pagotto	pagotto	NOUN
crl-24580	393	10	,	,	PUNCT
crl-24580	393	11	“	"	PUNCT
crl-24580	393	12	dissatisfaction	dissatisfaction	NOUN
crl-24580	393	13	in	in	ADP
crl-24580	393	14	chat	chat	NOUN
crl-24580	393	15	reference	reference	NOUN
crl-24580	393	16	users	user	NOUN
crl-24580	393	17	:	:	PUNCT
crl-24580	393	18	a	a	DET
crl-24580	393	19	transcript	transcript	NOUN
crl-24580	393	20	analysis	analysis	NOUN
crl-24580	393	21	study	study	NOUN
crl-24580	393	22	,	,	PUNCT
crl-24580	393	23	”	"	PUNCT
crl-24580	393	24	college	college	PROPN
crl-24580	393	25	&	&	CCONJ
crl-24580	393	26	research	research	PROPN
crl-24580	393	27	libraries	library	NOUN
crl-24580	393	28	80	80	NUM
crl-24580	393	29	,	,	PUNCT
crl-24580	393	30	no	no	INTJ
crl-24580	393	31	.	.	NOUN
crl-24580	393	32	7	7	NUM
crl-24580	393	33	(	(	PUNCT
crl-24580	393	34	nov	nov	PROPN
crl-24580	393	35	.	.	PROPN
crl-24580	393	36	2019	2019	NUM
crl-24580	393	37	):	):	PUNCT
crl-24580	393	38	925–44	925–44	NUM
crl-24580	393	39	,	,	PUNCT
crl-24580	393	40	https://doi.org/10.5860/crl.80.7.925	https://doi.org/10.5860/crl.80.7.925	PROPN
crl-24580	393	41	.	.	PUNCT
crl-24580	394	1	40	40	NUM
crl-24580	394	2	.	.	PUNCT
crl-24580	394	3	lee	lee	PROPN
crl-24580	394	4	,	,	PUNCT
crl-24580	394	5	“	"	PUNCT
crl-24580	394	6	do	do	VERB
crl-24580	394	7	virtual	virtual	ADJ
crl-24580	394	8	reference	reference	NOUN
crl-24580	394	9	librarians	librarian	NOUN
crl-24580	394	10	dream	dream	NOUN
crl-24580	394	11	of	of	ADP
crl-24580	394	12	digital	digital	ADJ
crl-24580	394	13	reference	reference	NOUN
crl-24580	394	14	questions	question	NOUN
crl-24580	394	15	?	?	PUNCT
crl-24580	394	16	”	"	PUNCT
crl-24580	395	1	95–110	95–110	PROPN
crl-24580	395	2	.	.	PUNCT
crl-24580	395	3	41	41	NUM
crl-24580	395	4	.	.	PUNCT
crl-24580	396	1	paula	paula	PROPN
crl-24580	396	2	r.	r.	PROPN
crl-24580	396	3	dempsey	dempsey	PROPN
crl-24580	396	4	,	,	PUNCT
crl-24580	396	5	“	"	PUNCT
crl-24580	396	6	‘	'	PUNCT
crl-24580	396	7	are	be	AUX
crl-24580	396	8	you	you	PRON
crl-24580	396	9	a	a	DET
crl-24580	396	10	computer	computer	NOUN
crl-24580	396	11	?	?	PUNCT
crl-24580	396	12	’	'	PUNCT
crl-24580	396	13	opening	open	VERB
crl-24580	396	14	exchanges	exchange	NOUN
crl-24580	396	15	in	in	ADP
crl-24580	396	16	virtual	virtual	ADJ
crl-24580	396	17	reference	reference	NOUN
crl-24580	396	18	shape	shape	VERB
crl-24580	396	19	the	the	DET
crl-24580	396	20	potential	potential	NOUN
crl-24580	396	21	for	for	ADP
crl-24580	396	22	teaching	teaching	NOUN
crl-24580	396	23	,	,	PUNCT
crl-24580	396	24	”	"	PUNCT
crl-24580	396	25	college	college	PROPN
crl-24580	396	26	&	&	CCONJ
crl-24580	396	27	research	research	PROPN
crl-24580	396	28	libraries	library	NOUN
crl-24580	396	29	77	77	NUM
crl-24580	396	30	,	,	PUNCT
crl-24580	396	31	no	no	INTJ
crl-24580	396	32	.	.	NOUN
crl-24580	396	33	4	4	NUM
crl-24580	396	34	(	(	PUNCT
crl-24580	396	35	jul	jul	PROPN
crl-24580	396	36	.	.	PROPN
crl-24580	396	37	2016	2016	NUM
crl-24580	396	38	):	):	PUNCT
crl-24580	396	39	455–68	455–68	NOUN
crl-24580	396	40	,	,	PUNCT
crl-24580	396	41	https://doi.org/10.5860/crl.77.4.455	https://doi.org/10.5860/crl.77.4.455	PROPN
crl-24580	396	42	;	;	PUNCT
crl-24580	396	43	logan	logan	PROPN
crl-24580	396	44	,	,	PUNCT
crl-24580	396	45	barrett	barrett	PROPN
crl-24580	396	46	,	,	PUNCT
crl-24580	396	47	and	and	CCONJ
crl-24580	396	48	pagotto	pagotto	VERB
crl-24580	396	49	,	,	PUNCT
crl-24580	396	50	“	"	PUNCT
crl-24580	396	51	dissatisfaction	dissatisfaction	NOUN
crl-24580	396	52	in	in	ADP
crl-24580	396	53	chat	chat	NOUN
crl-24580	396	54	reference	reference	NOUN
crl-24580	396	55	users	user	NOUN
crl-24580	396	56	,	,	PUNCT
crl-24580	396	57	”	"	PUNCT
crl-24580	396	58	925–44	925–44	NUM
crl-24580	396	59	.	.	X
crl-24580	397	1	42	42	NUM
crl-24580	397	2	.	.	PUNCT
crl-24580	398	1	christina	christina	PROPN
crl-24580	398	2	m.	m.	PROPN
crl-24580	398	3	desai	desai	PROPN
crl-24580	398	4	and	and	CCONJ
crl-24580	398	5	stephanie	stephanie	PROPN
crl-24580	398	6	j.	j.	PROPN
crl-24580	398	7	graves	graves	PROPN
crl-24580	398	8	,	,	PUNCT
crl-24580	398	9	“	"	PUNCT
crl-24580	398	10	cyberspace	cyberspace	NOUN
crl-24580	398	11	or	or	CCONJ
crl-24580	398	12	face	face	NOUN
crl-24580	398	13	-	-	PUNCT
crl-24580	398	14	to	to	ADP
crl-24580	398	15	-	-	PUNCT
crl-24580	398	16	face	face	NOUN
crl-24580	398	17	:	:	PUNCT
crl-24580	398	18	the	the	DET
crl-24580	398	19	teachable	teachable	ADJ
crl-24580	398	20	moment	moment	NOUN
crl-24580	398	21	and	and	CCONJ
crl-24580	398	22	changing	change	VERB
crl-24580	398	23	reference	reference	NOUN
crl-24580	398	24	mediums	medium	NOUN
crl-24580	398	25	,	,	PUNCT
crl-24580	398	26	”	"	PUNCT
crl-24580	398	27	reference	reference	NOUN
crl-24580	398	28	&	&	CCONJ
crl-24580	398	29	user	user	NOUN
crl-24580	398	30	services	service	NOUN
crl-24580	398	31	quarterly	quarterly	ADV
crl-24580	398	32	47	47	NUM
crl-24580	398	33	,	,	PUNCT
crl-24580	398	34	no	no	INTJ
crl-24580	398	35	.	.	NOUN
crl-24580	398	36	3	3	NUM
crl-24580	398	37	(	(	PUNCT
crl-24580	398	38	spring	spring	NOUN
crl-24580	398	39	2008	2008	NUM
crl-24580	398	40	):	):	PUNCT
crl-24580	398	41	242–55	242–55	NUM
crl-24580	398	42	,	,	PUNCT
crl-24580	398	43	https://doi	https://doi	PROPN
crl-24580	398	44	.	.	PUNCT
crl-24580	399	1	org/10.5860	org/10.5860	NOUN
crl-24580	399	2	/	/	SYM
crl-24580	399	3	rusq.47n3.242	rusq.47n3.242	NOUN
crl-24580	399	4	.	.	NOUN
crl-24580	400	1	43	43	NUM
crl-24580	400	2	.	.	PUNCT
crl-24580	401	1	paula	paula	PROPN
crl-24580	401	2	r.	r.	PROPN
crl-24580	401	3	dempsey	dempsey	PROPN
crl-24580	401	4	,	,	PUNCT
crl-24580	401	5	“	"	PUNCT
crl-24580	401	6	resource	resource	NOUN
crl-24580	401	7	delivery	delivery	NOUN
crl-24580	401	8	and	and	CCONJ
crl-24580	401	9	teaching	teaching	NOUN
crl-24580	401	10	in	in	ADP
crl-24580	401	11	live	live	ADJ
crl-24580	401	12	chat	chat	NOUN
crl-24580	401	13	reference	reference	NOUN
crl-24580	401	14	:	:	PUNCT
crl-24580	401	15	comparing	compare	VERB
crl-24580	401	16	two	two	NUM
crl-24580	401	17	libraries	library	NOUN
crl-24580	401	18	,	,	PUNCT
crl-24580	401	19	”	"	PUNCT
crl-24580	401	20	college	college	PROPN
crl-24580	401	21	&	&	CCONJ
crl-24580	401	22	research	research	PROPN
crl-24580	401	23	libraries	library	NOUN
crl-24580	401	24	78	78	NUM
crl-24580	401	25	,	,	PUNCT
crl-24580	401	26	no	no	INTJ
crl-24580	401	27	.	.	NOUN
crl-24580	401	28	7	7	NUM
crl-24580	401	29	(	(	PUNCT
crl-24580	401	30	nov	nov	PROPN
crl-24580	401	31	.	.	PROPN
crl-24580	401	32	2017	2017	NUM
crl-24580	401	33	):	):	PUNCT
crl-24580	401	34	898–919	898–919	NUM
crl-24580	401	35	,	,	PUNCT
crl-24580	401	36	https://doi.org/10.5860/crl.78.7.898	https://doi.org/10.5860/crl.78.7.898	PROPN
crl-24580	401	37	.	.	PUNCT
crl-24580	402	1	44	44	NUM
crl-24580	402	2	.	.	PUNCT
crl-24580	403	1	sandy	sandy	PROPN
crl-24580	403	2	hervieux	hervieux	PROPN
crl-24580	403	3	and	and	CCONJ
crl-24580	403	4	nikki	nikki	PROPN
crl-24580	403	5	tummon	tummon	PROPN
crl-24580	403	6	,	,	PUNCT
crl-24580	403	7	“	"	PUNCT
crl-24580	403	8	let	let	VERB
crl-24580	403	9	’s	’s	NOUN
crl-24580	403	10	chat	chat	VERB
crl-24580	403	11	:	:	PUNCT
crl-24580	403	12	the	the	DET
crl-24580	403	13	art	art	NOUN
crl-24580	403	14	of	of	ADP
crl-24580	403	15	virtual	virtual	ADJ
crl-24580	403	16	reference	reference	NOUN
crl-24580	403	17	instruction	instruction	NOUN
crl-24580	403	18	,	,	PUNCT
crl-24580	403	19	”	"	PUNCT
crl-24580	403	20	reference	reference	NOUN
crl-24580	403	21	services	service	NOUN
crl-24580	403	22	review	review	VERB
crl-24580	403	23	46	46	NUM
crl-24580	403	24	,	,	PUNCT
crl-24580	403	25	no	no	INTJ
crl-24580	403	26	.	.	NOUN
crl-24580	403	27	4	4	NUM
crl-24580	403	28	(	(	PUNCT
crl-24580	403	29	2018	2018	NUM
crl-24580	403	30	):	):	PUNCT
crl-24580	403	31	529–42	529–42	PROPN
crl-24580	403	32	,	,	PUNCT
crl-24580	403	33	https://doi.org/10.1108/rsr-07-2018-0060	https://doi.org/10.1108/rsr-07-2018-0060	NOUN
crl-24580	403	34	;	;	PUNCT
crl-24580	403	35	keyes	keyes	PROPN
crl-24580	403	36	and	and	CCONJ
crl-24580	403	37	dworak	dworak	PROPN
crl-24580	403	38	,	,	PUNCT
crl-24580	403	39	“	"	PUNCT
crl-24580	403	40	staffing	staff	VERB
crl-24580	403	41	chat	chat	NOUN
crl-24580	403	42	reference	reference	NOUN
crl-24580	403	43	with	with	ADP
crl-24580	403	44	undergraduate	undergraduate	ADJ
crl-24580	403	45	student	student	NOUN
crl-24580	403	46	assistants	assistant	NOUN
crl-24580	403	47	at	at	ADP
crl-24580	403	48	an	an	DET
crl-24580	403	49	academic	academic	ADJ
crl-24580	403	50	library	library	NOUN
crl-24580	403	51	,	,	PUNCT
crl-24580	403	52	”	"	PUNCT
crl-24580	403	53	469–78	469–78	NOUN
crl-24580	403	54	.	.	PUNCT
crl-24580	404	1	45	45	NUM
crl-24580	404	2	.	.	X
crl-24580	404	3	mawhinney	mawhinney	NOUN
crl-24580	404	4	and	and	CCONJ
crl-24580	404	5	kochkina	kochkina	NOUN
crl-24580	404	6	,	,	PUNCT
crl-24580	404	7	“	"	PUNCT
crl-24580	404	8	is	be	AUX
crl-24580	404	9	the	the	DET
crl-24580	404	10	medium	medium	ADJ
crl-24580	404	11	the	the	DET
crl-24580	404	12	message	message	NOUN
crl-24580	404	13	?	?	PUNCT
crl-24580	404	14	”	"	PUNCT
crl-24580	405	1	56–73	56–73	NUM
crl-24580	405	2	.	.	PROPN
crl-24580	405	3	46	46	NUM
crl-24580	405	4	.	.	PUNCT
crl-24580	406	1	gerlich	gerlich	PROPN
crl-24580	406	2	and	and	CCONJ
crl-24580	406	3	berard	berard	PROPN
crl-24580	406	4	,	,	PUNCT
crl-24580	406	5	“	"	PUNCT
crl-24580	406	6	testing	test	VERB
crl-24580	406	7	the	the	DET
crl-24580	406	8	viability	viability	NOUN
crl-24580	406	9	of	of	ADP
crl-24580	406	10	the	the	DET
crl-24580	406	11	read	read	NOUN
crl-24580	406	12	scale	scale	NOUN
crl-24580	406	13	,	,	PUNCT
crl-24580	406	14	”	"	PUNCT
crl-24580	406	15	116–37	116–37	NUM
crl-24580	406	16	;	;	PUNCT
crl-24580	406	17	kemp	kemp	PROPN
crl-24580	406	18	,	,	PUNCT
crl-24580	406	19	ellis	ellis	PROPN
crl-24580	406	20	,	,	PUNCT
crl-24580	406	21	and	and	CCONJ
crl-24580	406	22	maloney	maloney	PROPN
crl-24580	406	23	,	,	PUNCT
crl-24580	406	24	“	"	PUNCT
crl-24580	406	25	standing	stand	VERB
crl-24580	406	26	by	by	ADV
crl-24580	406	27	to	to	PART
crl-24580	406	28	help	help	VERB
crl-24580	406	29	,	,	PUNCT
crl-24580	406	30	”	"	PUNCT
crl-24580	406	31	764–70	764–70	NOUN
crl-24580	406	32	;	;	PUNCT
crl-24580	406	33	logan	logan	PROPN
crl-24580	406	34	,	,	PUNCT
crl-24580	406	35	barrett	barrett	PROPN
crl-24580	406	36	,	,	PUNCT
crl-24580	406	37	and	and	CCONJ
crl-24580	406	38	pagotto	pagotto	VERB
crl-24580	406	39	,	,	PUNCT
crl-24580	406	40	“	"	PUNCT
crl-24580	406	41	dissatisfaction	dissatisfaction	NOUN
crl-24580	406	42	in	in	ADP
crl-24580	406	43	chat	chat	NOUN
crl-24580	406	44	reference	reference	NOUN
crl-24580	406	45	users	user	NOUN
crl-24580	406	46	,	,	PUNCT
crl-24580	406	47	”	"	PUNCT
crl-24580	406	48	925–44	925–44	NUM
crl-24580	406	49	;	;	PUNCT
crl-24580	406	50	linda	linda	PROPN
crl-24580	406	51	rich	rich	ADJ
crl-24580	406	52	and	and	CCONJ
crl-24580	406	53	vera	vera	NOUN
crl-24580	406	54	lux	lux	PROPN
crl-24580	406	55	,	,	PUNCT
crl-24580	406	56	“	"	PUNCT
crl-24580	406	57	reaching	reach	VERB
crl-24580	406	58	additional	additional	ADJ
crl-24580	406	59	users	user	NOUN
crl-24580	406	60	with	with	ADP
crl-24580	406	61	proactive	proactive	ADJ
crl-24580	406	62	chat	chat	NOUN
crl-24580	406	63	,	,	PUNCT
crl-24580	406	64	”	"	PUNCT
crl-24580	406	65	reference	reference	NOUN
crl-24580	406	66	librarian	librarian	NOUN
crl-24580	406	67	59	59	NUM
crl-24580	406	68	,	,	PUNCT
crl-24580	406	69	no	no	INTJ
crl-24580	406	70	.	.	NOUN
crl-24580	406	71	1	1	NUM
crl-24580	406	72	(	(	PUNCT
crl-24580	406	73	2018	2018	NUM
crl-24580	406	74	):	):	PUNCT
crl-24580	406	75	23–34	23–34	NUM
crl-24580	406	76	,	,	PUNCT
crl-24580	406	77	https://doi.org/10.1080/02763877.2017.1352556	https://doi.org/10.1080/02763877.2017.1352556	PROPN
crl-24580	406	78	.	.	PUNCT
crl-24580	407	1	47	47	NUM
crl-24580	407	2	.	.	PUNCT
crl-24580	408	1	“	"	PUNCT
crl-24580	408	2	about	about	ADP
crl-24580	408	3	mcgill	mcgill	PROPN
crl-24580	408	4	:	:	PUNCT
crl-24580	408	5	2019	2019	NUM
crl-24580	408	6	factbook	factbook	NOUN
crl-24580	408	7	,	,	PUNCT
crl-24580	408	8	”	"	PUNCT
crl-24580	408	9	mcgill	mcgill	PROPN
crl-24580	408	10	university	university	PROPN
crl-24580	408	11	,	,	PUNCT
crl-24580	408	12	https://www.mcgill.ca/about/quickfacts	https://www.mcgill.ca/about/quickfact	NOUN
crl-24580	408	13	[	[	PUNCT
crl-24580	408	14	accessed	access	VERB
crl-24580	408	15	19	19	NUM
crl-24580	408	16	june	june	PROPN
crl-24580	408	17	2020	2020	NUM
crl-24580	408	18	]	]	PUNCT
crl-24580	408	19	.	.	PUNCT
crl-24580	409	1	48	48	NUM
crl-24580	409	2	.	.	PUNCT
crl-24580	409	3	mawhinney	mawhinney	NOUN
crl-24580	409	4	,	,	PUNCT
crl-24580	409	5	“	"	PUNCT
crl-24580	409	6	user	user	NOUN
crl-24580	409	7	preferences	preference	NOUN
crl-24580	409	8	related	relate	VERB
crl-24580	409	9	to	to	ADP
crl-24580	409	10	virtual	virtual	ADJ
crl-24580	409	11	reference	reference	NOUN
crl-24580	409	12	services	service	NOUN
crl-24580	409	13	in	in	ADP
crl-24580	409	14	an	an	DET
crl-24580	409	15	academic	academic	ADJ
crl-24580	409	16	library	library	NOUN
crl-24580	409	17	,	,	PUNCT
crl-24580	409	18	”	"	PUNCT
crl-24580	409	19	1–8	1–8	NUM
crl-24580	409	20	.	.	PROPN
crl-24580	409	21	49	49	NUM
crl-24580	409	22	.	.	PUNCT
crl-24580	410	1	“	"	PUNCT
crl-24580	410	2	about	about	ADP
crl-24580	410	3	the	the	DET
crl-24580	410	4	library	library	NOUN
crl-24580	410	5	,	,	PUNCT
crl-24580	410	6	”	"	PUNCT
crl-24580	410	7	mcgill	mcgill	PROPN
crl-24580	410	8	library	library	PROPN
crl-24580	410	9	,	,	PUNCT
crl-24580	410	10	https://www.mcgill.ca/library/about	https://www.mcgill.ca/library/about	ADP
crl-24580	410	11	[	[	PUNCT
crl-24580	410	12	accessed	access	VERB
crl-24580	410	13	19	19	NUM
crl-24580	410	14	june	june	PROPN
crl-24580	410	15	2020	2020	NUM
crl-24580	410	16	]	]	PUNCT
crl-24580	410	17	.	.	PUNCT
crl-24580	411	1	50	50	NUM
crl-24580	411	2	.	.	PUNCT
crl-24580	412	1	krista	krista	PROPN
crl-24580	412	2	bowers	bowers	PROPN
crl-24580	412	3	sharpe	sharpe	PROPN
crl-24580	412	4	and	and	CCONJ
crl-24580	412	5	christina	christina	PROPN
crl-24580	412	6	norton	norton	PROPN
crl-24580	412	7	,	,	PUNCT
crl-24580	412	8	“	"	PUNCT
crl-24580	412	9	examining	examine	VERB
crl-24580	412	10	our	our	PRON
crl-24580	412	11	past	past	NOUN
crl-24580	412	12	,	,	PUNCT
crl-24580	412	13	considering	consider	VERB
crl-24580	412	14	our	our	PRON
crl-24580	412	15	future	future	NOUN
crl-24580	412	16	:	:	PUNCT
crl-24580	412	17	a	a	DET
crl-24580	412	18	study	study	NOUN
crl-24580	412	19	of	of	ADP
crl-24580	412	20	email	email	NOUN
crl-24580	412	21	reference	reference	NOUN
crl-24580	412	22	,	,	PUNCT
crl-24580	412	23	2000–2015	2000–2015	NUM
crl-24580	412	24	,	,	PUNCT
crl-24580	412	25	”	"	PUNCT
crl-24580	412	26	internet	internet	NOUN
crl-24580	412	27	reference	reference	NOUN
crl-24580	412	28	services	service	NOUN
crl-24580	412	29	quarterly	quarterly	ADJ
crl-24580	412	30	22	22	NUM
crl-24580	412	31	,	,	PUNCT
crl-24580	412	32	no	no	INTJ
crl-24580	412	33	.	.	NOUN
crl-24580	412	34	4	4	NUM
crl-24580	412	35	(	(	PUNCT
crl-24580	412	36	2018	2018	NUM
crl-24580	412	37	):	):	PUNCT
crl-24580	412	38	133–65	133–65	NUM
crl-24580	412	39	,	,	PUNCT
crl-24580	412	40	https://doi.org/10.1080	https://doi.org/10.1080	PROPN
crl-24580	412	41	/10875301.2018.1455617	/10875301.2018.1455617	PROPN
crl-24580	412	42	;	;	PUNCT
crl-24580	412	43	logan	logan	PROPN
crl-24580	412	44	,	,	PUNCT
crl-24580	412	45	barrett	barrett	PROPN
crl-24580	412	46	,	,	PUNCT
crl-24580	412	47	and	and	CCONJ
crl-24580	412	48	pagotto	pagotto	VERB
crl-24580	412	49	,	,	PUNCT
crl-24580	412	50	“	"	PUNCT
crl-24580	412	51	dissatisfaction	dissatisfaction	NOUN
crl-24580	412	52	in	in	ADP
crl-24580	412	53	chat	chat	NOUN
crl-24580	412	54	reference	reference	NOUN
crl-24580	412	55	users	user	NOUN
crl-24580	412	56	,	,	PUNCT
crl-24580	412	57	”	"	PUNCT
crl-24580	412	58	925–44	925–44	NUM
crl-24580	412	59	;	;	PUNCT
crl-24580	412	60	warner	warner	PROPN
crl-24580	412	61	et	et	PROPN
crl-24580	412	62	al	al	PROPN
crl-24580	412	63	.	.	PROPN
crl-24580	412	64	,	,	PUNCT
crl-24580	412	65	“	"	PUNCT
crl-24580	412	66	proactive	proactive	ADJ
crl-24580	412	67	chat	chat	NOUN
crl-24580	412	68	in	in	ADP
crl-24580	412	69	research	research	NOUN
crl-24580	412	70	databases	database	NOUN
crl-24580	412	71	,	,	PUNCT
crl-24580	412	72	”	"	PUNCT
crl-24580	412	73	1–7	1–7	NUM
crl-24580	412	74	.	.	PROPN
crl-24580	412	75	51	51	NUM
crl-24580	412	76	.	.	PUNCT
crl-24580	412	77	mawhinney	mawhinney	PROPN
crl-24580	412	78	,	,	PUNCT
crl-24580	412	79	“	"	PUNCT
crl-24580	412	80	user	user	NOUN
crl-24580	412	81	preferences	preference	NOUN
crl-24580	412	82	related	relate	VERB
crl-24580	412	83	to	to	ADP
crl-24580	412	84	virtual	virtual	ADJ
crl-24580	412	85	reference	reference	NOUN
crl-24580	412	86	services	service	NOUN
crl-24580	412	87	in	in	ADP
crl-24580	412	88	an	an	DET
crl-24580	412	89	academic	academic	ADJ
crl-24580	412	90	library	library	NOUN
crl-24580	412	91	,	,	PUNCT
crl-24580	412	92	”	"	PUNCT
crl-24580	412	93	1–8	1–8	NUM
crl-24580	412	94	.	.	PROPN
crl-24580	412	95	52	52	NUM
crl-24580	412	96	.	.	PUNCT
crl-24580	412	97	mawhinney	mawhinney	NOUN
crl-24580	412	98	,	,	PUNCT
crl-24580	412	99	“	"	PUNCT
crl-24580	412	100	user	user	NOUN
crl-24580	412	101	preferences	preference	NOUN
crl-24580	412	102	related	relate	VERB
crl-24580	412	103	to	to	ADP
crl-24580	412	104	virtual	virtual	ADJ
crl-24580	412	105	reference	reference	NOUN
crl-24580	412	106	services	service	NOUN
crl-24580	412	107	in	in	ADP
crl-24580	412	108	an	an	DET
crl-24580	412	109	academic	academic	ADJ
crl-24580	412	110	library	library	NOUN
crl-24580	412	111	,	,	PUNCT
crl-24580	412	112	”	"	PUNCT
crl-24580	412	113	1–8	1–8	NUM
crl-24580	412	114	.	.	PROPN
crl-24580	412	115	53	53	NUM
crl-24580	412	116	.	.	PUNCT
crl-24580	413	1	lynn	lynn	PROPN
crl-24580	413	2	silipigni	silipigni	PROPN
crl-24580	413	3	connaway	connaway	PROPN
crl-24580	413	4	,	,	PUNCT
crl-24580	413	5	timothy	timothy	PROPN
crl-24580	413	6	j.	j.	PROPN
crl-24580	413	7	dickey	dickey	PROPN
crl-24580	413	8	,	,	PUNCT
crl-24580	413	9	and	and	CCONJ
crl-24580	413	10	marie	marie	PROPN
crl-24580	413	11	l.	l.	PROPN
crl-24580	413	12	radford	radford	PROPN
crl-24580	413	13	,	,	PUNCT
crl-24580	413	14	“	"	PUNCT
crl-24580	413	15	‘	'	PUNCT
crl-24580	413	16	if	if	SCONJ
crl-24580	413	17	it	it	PRON
crl-24580	413	18	is	be	AUX
crl-24580	413	19	too	too	ADV
crl-24580	413	20	inconvenient	inconvenient	ADJ
crl-24580	413	21	,	,	PUNCT
crl-24580	413	22	i	i	PRON
crl-24580	413	23	’m	’m	AUX
crl-24580	413	24	not	not	PART
crl-24580	413	25	going	go	VERB
crl-24580	413	26	after	after	ADP
crl-24580	413	27	it	it	PRON
crl-24580	413	28	’	'	PUNCT
crl-24580	413	29	:	:	PUNCT
crl-24580	413	30	convenience	convenience	NOUN
crl-24580	413	31	as	as	ADP
crl-24580	413	32	a	a	DET
crl-24580	413	33	critical	critical	ADJ
crl-24580	413	34	factor	factor	NOUN
crl-24580	413	35	in	in	ADP
crl-24580	413	36	information	information	NOUN
crl-24580	413	37	-	-	PUNCT
crl-24580	413	38	seeking	seek	VERB
crl-24580	413	39	behaviors	behavior	NOUN
crl-24580	413	40	,	,	PUNCT
crl-24580	413	41	”	"	PUNCT
crl-24580	413	42	library	library	NOUN
crl-24580	413	43	&	&	CCONJ
crl-24580	413	44	information	information	PROPN
crl-24580	413	45	science	science	PROPN
crl-24580	413	46	https://doi.org/10.5860/rusq.56n1	https://doi.org/10.5860/rusq.56n1	VERB
crl-24580	413	47	https://doi.org/10.1108/rsr-06-2019-0041	https://doi.org/10.1108/rsr-06-2019-0041	PROPN
crl-24580	413	48	https://doi.org/10.1080/01930826.2015.1076309	https://doi.org/10.1080/01930826.2015.1076309	PROPN
crl-24580	413	49	https://doi.org/10.1080/01930826.2015.1076309	https://doi.org/10.1080/01930826.2015.1076309	PROPN
crl-24580	414	1	https://doi.org/10.1016/j.acalib.2020.102198	https://doi.org/10.1016/j.acalib.2020.102198	PROPN
crl-24580	414	2	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral	PROPN
crl-24580	414	3	https://doi.org/10.5860/rusq.50n3.259	https://doi.org/10.5860/rusq.50n3.259	PROPN
crl-24580	414	4	https://doi.org/10.5860/crl.80.7.925	https://doi.org/10.5860/crl.80.7.925	PROPN
crl-24580	414	5	https://doi.org/10.5860/crl.77.4.455	https://doi.org/10.5860/crl.77.4.455	PROPN
crl-24580	414	6	https://doi.org/10.5860/rusq.47n3.242	https://doi.org/10.5860/rusq.47n3.242	PROPN
crl-24580	414	7	https://doi.org/10.5860/rusq.47n3.242	https://doi.org/10.5860/rusq.47n3.242	NOUN
crl-24580	414	8	https://doi.org/10.5860/crl.78.7.898	https://doi.org/10.5860/crl.78.7.898	NOUN
crl-24580	414	9	https://doi.org/10.1108/rsr-07-2018-0060	https://doi.org/10.1108/rsr-07-2018-0060	NOUN
crl-24580	414	10	https://doi.org/10.1080/02763877.2017.1352556	https://doi.org/10.1080/02763877.2017.1352556	NOUN
crl-24580	414	11	https://www.mcgill.ca/about/quickfacts	https://www.mcgill.ca/about/quickfact	NOUN
crl-24580	414	12	https://www.mcgill.ca/library/about	https://www.mcgill.ca/library/about	VERB
crl-24580	414	13	https://doi.org/10.1080/10875301.2018.1455617	https://doi.org/10.1080/10875301.2018.1455617	PROPN
crl-24580	414	14	https://doi.org/10.1080/10875301.2018.1455617	https://doi.org/10.1080/10875301.2018.1455617	PROPN
crl-24580	414	15	dissonance	dissonance	NOUN
crl-24580	414	16	between	between	ADP
crl-24580	414	17	perceptions	perception	NOUN
crl-24580	414	18	and	and	CCONJ
crl-24580	414	19	use	use	NOUN
crl-24580	414	20	of	of	ADP
crl-24580	414	21	virtual	virtual	ADJ
crl-24580	414	22	reference	reference	NOUN
crl-24580	414	23	methods	method	NOUN
crl-24580	414	24	525	525	NUM
crl-24580	414	25	research	research	NOUN
crl-24580	414	26	33	33	NUM
crl-24580	414	27	,	,	PUNCT
crl-24580	414	28	no	no	INTJ
crl-24580	414	29	.	.	NOUN
crl-24580	414	30	3	3	NUM
crl-24580	414	31	(	(	PUNCT
crl-24580	414	32	jul	jul	PROPN
crl-24580	414	33	.	.	PROPN
crl-24580	414	34	2011	2011	NUM
crl-24580	414	35	):	):	PUNCT
crl-24580	414	36	179–90	179–90	NUM
crl-24580	414	37	,	,	PUNCT
crl-24580	414	38	https://doi.org/10.1016/j.lisr.2010.12.002	https://doi.org/10.1016/j.lisr.2010.12.002	PROPN
crl-24580	414	39	.	.	PUNCT
crl-24580	415	1	54	54	NUM
crl-24580	415	2	.	.	X
crl-24580	415	3	stieve	stieve	VERB
crl-24580	415	4	and	and	CCONJ
crl-24580	415	5	wallace	wallace	NOUN
crl-24580	415	6	,	,	PUNCT
crl-24580	415	7	“	"	PUNCT
crl-24580	415	8	chatting	chat	VERB
crl-24580	415	9	while	while	SCONJ
crl-24580	415	10	you	you	PRON
crl-24580	415	11	work	work	VERB
crl-24580	415	12	,	,	PUNCT
crl-24580	415	13	”	"	PUNCT
crl-24580	415	14	587–99	587–99	NUM
crl-24580	415	15	;	;	PUNCT
crl-24580	415	16	lee	lee	PROPN
crl-24580	415	17	,	,	PUNCT
crl-24580	415	18	“	"	PUNCT
crl-24580	415	19	do	do	VERB
crl-24580	415	20	virtual	virtual	ADJ
crl-24580	415	21	reference	reference	NOUN
crl-24580	415	22	librarians	librarian	NOUN
crl-24580	415	23	dream	dream	NOUN
crl-24580	415	24	of	of	ADP
crl-24580	415	25	digital	digital	ADJ
crl-24580	415	26	reference	reference	NOUN
crl-24580	415	27	questions	question	NOUN
crl-24580	415	28	?	?	PUNCT
crl-24580	415	29	”	"	PUNCT
crl-24580	416	1	95–110	95–110	PROPN
crl-24580	416	2	;	;	PUNCT
crl-24580	416	3	mawhinney	mawhinney	NOUN
crl-24580	416	4	and	and	CCONJ
crl-24580	416	5	kochkina	kochkina	NOUN
crl-24580	416	6	,	,	PUNCT
crl-24580	416	7	“	"	PUNCT
crl-24580	416	8	is	be	AUX
crl-24580	416	9	the	the	DET
crl-24580	416	10	medium	medium	ADJ
crl-24580	416	11	the	the	DET
crl-24580	416	12	message	message	NOUN
crl-24580	416	13	?	?	PUNCT
crl-24580	416	14	”	"	PUNCT
crl-24580	416	15	56–73	56–73	NUM
crl-24580	416	16	.	.	PUNCT
crl-24580	416	17	55	55	NUM
crl-24580	416	18	.	.	PUNCT
crl-24580	417	1	gerlich	gerlich	PROPN
crl-24580	417	2	and	and	CCONJ
crl-24580	417	3	berard	berard	PROPN
crl-24580	417	4	,	,	PUNCT
crl-24580	417	5	“	"	PUNCT
crl-24580	417	6	testing	test	VERB
crl-24580	417	7	the	the	DET
crl-24580	417	8	viability	viability	NOUN
crl-24580	417	9	of	of	ADP
crl-24580	417	10	the	the	DET
crl-24580	417	11	read	read	NOUN
crl-24580	417	12	scale	scale	NOUN
crl-24580	417	13	,	,	PUNCT
crl-24580	417	14	”	"	PUNCT
crl-24580	417	15	116–37	116–37	NUM
crl-24580	417	16	.	.	PUNCT
crl-24580	418	1	56	56	NUM
crl-24580	418	2	.	.	PUNCT
crl-24580	419	1	maloney	maloney	PROPN
crl-24580	419	2	and	and	CCONJ
crl-24580	419	3	kemp	kemp	PROPN
crl-24580	419	4	,	,	PUNCT
crl-24580	419	5	“	"	PUNCT
crl-24580	419	6	changes	change	NOUN
crl-24580	419	7	in	in	ADP
crl-24580	419	8	reference	reference	NOUN
crl-24580	419	9	question	question	NOUN
crl-24580	419	10	complexity	complexity	NOUN
crl-24580	419	11	following	follow	VERB
crl-24580	419	12	the	the	DET
crl-24580	419	13	implementation	implementation	NOUN
crl-24580	419	14	of	of	ADP
crl-24580	419	15	a	a	DET
crl-24580	419	16	proactive	proactive	ADJ
crl-24580	419	17	chat	chat	NOUN
crl-24580	419	18	system	system	NOUN
crl-24580	419	19	,	,	PUNCT
crl-24580	419	20	”	"	PUNCT
crl-24580	419	21	959–74	959–74	NUM
crl-24580	419	22	.	.	PUNCT
crl-24580	420	1	57	57	NUM
crl-24580	420	2	.	.	PUNCT
crl-24580	421	1	gerlich	gerlich	PROPN
crl-24580	421	2	and	and	CCONJ
crl-24580	421	3	berard	berard	PROPN
crl-24580	421	4	,	,	PUNCT
crl-24580	421	5	“	"	PUNCT
crl-24580	421	6	testing	test	VERB
crl-24580	421	7	the	the	DET
crl-24580	421	8	viability	viability	NOUN
crl-24580	421	9	of	of	ADP
crl-24580	421	10	the	the	DET
crl-24580	421	11	read	read	NOUN
crl-24580	421	12	scale	scale	NOUN
crl-24580	421	13	,	,	PUNCT
crl-24580	421	14	”	"	PUNCT
crl-24580	421	15	116–37	116–37	NUM
crl-24580	421	16	;	;	PUNCT
crl-24580	421	17	stieve	stieve	VERB
crl-24580	421	18	and	and	CCONJ
crl-24580	421	19	wallace	wallace	NOUN
crl-24580	421	20	,	,	PUNCT
crl-24580	421	21	“	"	PUNCT
crl-24580	421	22	chatting	chat	VERB
crl-24580	421	23	while	while	SCONJ
crl-24580	421	24	you	you	PRON
crl-24580	421	25	work	work	VERB
crl-24580	421	26	,	,	PUNCT
crl-24580	421	27	”	"	PUNCT
crl-24580	421	28	587–99	587–99	NUM
crl-24580	421	29	.	.	PUNCT
crl-24580	422	1	58	58	NUM
crl-24580	422	2	.	.	PUNCT
crl-24580	423	1	gerlich	gerlich	PROPN
crl-24580	423	2	and	and	CCONJ
crl-24580	423	3	berard	berard	PROPN
crl-24580	423	4	,	,	PUNCT
crl-24580	423	5	“	"	PUNCT
crl-24580	423	6	testing	test	VERB
crl-24580	423	7	the	the	DET
crl-24580	423	8	viability	viability	NOUN
crl-24580	423	9	of	of	ADP
crl-24580	423	10	the	the	DET
crl-24580	423	11	read	read	NOUN
crl-24580	423	12	scale	scale	NOUN
crl-24580	423	13	,	,	PUNCT
crl-24580	423	14	”	"	PUNCT
crl-24580	423	15	116–37	116–37	NUM
crl-24580	423	16	.	.	PUNCT
crl-24580	424	1	59	59	NUM
crl-24580	424	2	.	.	PUNCT
crl-24580	425	1	armann	armann	PROPN
crl-24580	425	2	-	-	PUNCT
crl-24580	425	3	keown	keown	PROPN
crl-24580	425	4	,	,	PUNCT
crl-24580	425	5	cooke	cooke	PROPN
crl-24580	425	6	,	,	PUNCT
crl-24580	425	7	and	and	CCONJ
crl-24580	425	8	matheson	matheson	PROPN
crl-24580	425	9	,	,	PUNCT
crl-24580	425	10	“	"	PUNCT
crl-24580	425	11	digging	dig	VERB
crl-24580	425	12	deeper	deeply	ADV
crl-24580	425	13	into	into	ADP
crl-24580	425	14	virtual	virtual	ADJ
crl-24580	425	15	reference	reference	NOUN
crl-24580	425	16	transcripts	transcript	NOUN
crl-24580	425	17	,	,	PUNCT
crl-24580	425	18	”	"	PUNCT
crl-24580	425	19	656–72	656–72	NUM
crl-24580	425	20	;	;	PUNCT
crl-24580	425	21	bowers	bowers	PROPN
crl-24580	425	22	sharpe	sharpe	PROPN
crl-24580	425	23	and	and	CCONJ
crl-24580	425	24	norton	norton	PROPN
crl-24580	425	25	,	,	PUNCT
crl-24580	425	26	“	"	PUNCT
crl-24580	425	27	examining	examine	VERB
crl-24580	425	28	our	our	PRON
crl-24580	425	29	past	past	NOUN
crl-24580	425	30	,	,	PUNCT
crl-24580	425	31	considering	consider	VERB
crl-24580	425	32	our	our	PRON
crl-24580	425	33	future	future	NOUN
crl-24580	425	34	,	,	PUNCT
crl-24580	425	35	”	"	PUNCT
crl-24580	425	36	133–65	133–65	NUM
crl-24580	425	37	;	;	PUNCT
crl-24580	425	38	kern	kern	PROPN
crl-24580	425	39	,	,	PUNCT
crl-24580	425	40	“	"	PUNCT
crl-24580	425	41	what	what	PRON
crl-24580	425	42	are	be	AUX
crl-24580	425	43	they	they	PRON
crl-24580	425	44	asking	ask	VERB
crl-24580	425	45	?	?	PUNCT
crl-24580	425	46	”	"	PUNCT
crl-24580	425	47	;	;	PUNCT
crl-24580	425	48	lee	lee	PROPN
crl-24580	425	49	,	,	PUNCT
crl-24580	425	50	“	"	PUNCT
crl-24580	425	51	do	do	VERB
crl-24580	425	52	virtual	virtual	ADJ
crl-24580	425	53	reference	reference	NOUN
crl-24580	425	54	librarians	librarian	NOUN
crl-24580	425	55	dream	dream	NOUN
crl-24580	425	56	of	of	ADP
crl-24580	425	57	digital	digital	ADJ
crl-24580	425	58	reference	reference	NOUN
crl-24580	425	59	questions	question	NOUN
crl-24580	425	60	?	?	PUNCT
crl-24580	425	61	”	"	PUNCT
crl-24580	426	1	95–110	95–110	PROPN
crl-24580	426	2	;	;	PUNCT
crl-24580	426	3	côté	côté	PROPN
crl-24580	426	4	,	,	PUNCT
crl-24580	426	5	kochkina	kochkina	NOUN
crl-24580	426	6	,	,	PUNCT
crl-24580	426	7	and	and	CCONJ
crl-24580	426	8	mawhinney	mawhinney	NOUN
crl-24580	426	9	,	,	PUNCT
crl-24580	426	10	“	"	PUNCT
crl-24580	426	11	do	do	AUX
crl-24580	426	12	you	you	PRON
crl-24580	426	13	want	want	VERB
crl-24580	426	14	to	to	PART
crl-24580	426	15	chat	chat	VERB
crl-24580	426	16	?	?	PUNCT
crl-24580	426	17	”	"	PUNCT
crl-24580	427	1	36–46	36–46	NUM
crl-24580	427	2	.	.	NOUN
crl-24580	427	3	60	60	NUM
crl-24580	427	4	.	.	PUNCT
crl-24580	428	1	stieve	stieve	VERB
crl-24580	428	2	and	and	CCONJ
crl-24580	428	3	wallace	wallace	NOUN
crl-24580	428	4	,	,	PUNCT
crl-24580	428	5	“	"	PUNCT
crl-24580	428	6	chatting	chat	VERB
crl-24580	428	7	while	while	SCONJ
crl-24580	428	8	you	you	PRON
crl-24580	428	9	work	work	VERB
crl-24580	428	10	,	,	PUNCT
crl-24580	428	11	”	"	PUNCT
crl-24580	428	12	587–99	587–99	NUM
crl-24580	428	13	.	.	PUNCT
crl-24580	428	14	61	61	NUM
crl-24580	428	15	.	.	PUNCT
crl-24580	429	1	virginia	virginia	PROPN
crl-24580	429	2	braun	braun	PROPN
crl-24580	429	3	and	and	CCONJ
crl-24580	429	4	victoria	victoria	PROPN
crl-24580	429	5	clarke	clarke	PROPN
crl-24580	429	6	,	,	PUNCT
crl-24580	429	7	successful	successful	ADJ
crl-24580	429	8	qualitative	qualitative	ADJ
crl-24580	429	9	research	research	NOUN
crl-24580	429	10	:	:	PUNCT
crl-24580	429	11	a	a	DET
crl-24580	429	12	practical	practical	ADJ
crl-24580	429	13	guide	guide	NOUN
crl-24580	429	14	for	for	ADP
crl-24580	429	15	beginners	beginner	NOUN
crl-24580	429	16	(	(	PUNCT
crl-24580	429	17	london	london	PROPN
crl-24580	429	18	,	,	PUNCT
crl-24580	429	19	uk	uk	PROPN
crl-24580	429	20	:	:	PUNCT
crl-24580	429	21	sage	sage	NOUN
crl-24580	429	22	,	,	PUNCT
crl-24580	429	23	2013	2013	NUM
crl-24580	429	24	)	)	PUNCT
crl-24580	429	25	.	.	PUNCT
crl-24580	430	1	62	62	NUM
crl-24580	430	2	.	.	PUNCT
crl-24580	431	1	greenberg	greenberg	PROPN
crl-24580	431	2	and	and	CCONJ
crl-24580	431	3	bar	bar	PROPN
crl-24580	431	4	-	-	PUNCT
crl-24580	431	5	ilan	ilan	NOUN
crl-24580	431	6	,	,	PUNCT
crl-24580	431	7	“	"	PUNCT
crl-24580	431	8	ask	ask	VERB
crl-24580	431	9	a	a	DET
crl-24580	431	10	librarian	librarian	NOUN
crl-24580	431	11	,	,	PUNCT
crl-24580	431	12	”	"	PUNCT
crl-24580	431	13	139–46	139–46	NUM
crl-24580	431	14	.	.	PUNCT
crl-24580	432	1	63	63	NUM
crl-24580	432	2	.	.	PUNCT
crl-24580	432	3	mawhinney	mawhinney	NOUN
crl-24580	432	4	,	,	PUNCT
crl-24580	432	5	“	"	PUNCT
crl-24580	432	6	user	user	NOUN
crl-24580	432	7	preferences	preference	NOUN
crl-24580	432	8	related	relate	VERB
crl-24580	432	9	to	to	ADP
crl-24580	432	10	virtual	virtual	ADJ
crl-24580	432	11	reference	reference	NOUN
crl-24580	432	12	services	service	NOUN
crl-24580	432	13	in	in	ADP
crl-24580	432	14	an	an	DET
crl-24580	432	15	academic	academic	ADJ
crl-24580	432	16	library	library	NOUN
crl-24580	432	17	,	,	PUNCT
crl-24580	432	18	”	"	PUNCT
crl-24580	432	19	1–8	1–8	NUM
crl-24580	432	20	.	.	PROPN
crl-24580	432	21	64	64	NUM
crl-24580	432	22	.	.	PUNCT
crl-24580	433	1	fennewald	fennewald	NOUN
crl-24580	433	2	,	,	PUNCT
crl-24580	433	3	“	"	PUNCT
crl-24580	433	4	same	same	ADJ
crl-24580	433	5	questions	question	NOUN
crl-24580	433	6	,	,	PUNCT
crl-24580	433	7	different	different	ADJ
crl-24580	433	8	venue	venue	NOUN
crl-24580	433	9	,	,	PUNCT
crl-24580	433	10	”	"	PUNCT
crl-24580	433	11	21–35	21–35	NUM
crl-24580	433	12	.	.	PUNCT
crl-24580	433	13	65	65	NUM
crl-24580	433	14	.	.	PUNCT
crl-24580	434	1	mawhinney	mawhinney	NOUN
crl-24580	434	2	,	,	PUNCT
crl-24580	434	3	“	"	PUNCT
crl-24580	434	4	user	user	NOUN
crl-24580	434	5	preferences	preference	NOUN
crl-24580	434	6	related	relate	VERB
crl-24580	434	7	to	to	ADP
crl-24580	434	8	virtual	virtual	ADJ
crl-24580	434	9	reference	reference	NOUN
crl-24580	434	10	services	service	NOUN
crl-24580	434	11	in	in	ADP
crl-24580	434	12	an	an	DET
crl-24580	434	13	academic	academic	ADJ
crl-24580	434	14	library	library	NOUN
crl-24580	434	15	,	,	PUNCT
crl-24580	434	16	”	"	PUNCT
crl-24580	434	17	1–8	1–8	NUM
crl-24580	434	18	.	.	PROPN
crl-24580	434	19	66	66	NUM
crl-24580	434	20	.	.	PUNCT
crl-24580	435	1	mawhinney	mawhinney	NOUN
crl-24580	435	2	,	,	PUNCT
crl-24580	435	3	“	"	PUNCT
crl-24580	435	4	user	user	NOUN
crl-24580	435	5	preferences	preference	NOUN
crl-24580	435	6	related	relate	VERB
crl-24580	435	7	to	to	ADP
crl-24580	435	8	virtual	virtual	ADJ
crl-24580	435	9	reference	reference	NOUN
crl-24580	435	10	services	service	NOUN
crl-24580	435	11	in	in	ADP
crl-24580	435	12	an	an	DET
crl-24580	435	13	academic	academic	ADJ
crl-24580	435	14	library	library	NOUN
crl-24580	435	15	,	,	PUNCT
crl-24580	435	16	”	"	PUNCT
crl-24580	435	17	1–8	1–8	NUM
crl-24580	435	18	.	.	PROPN
crl-24580	435	19	67	67	NUM
crl-24580	435	20	.	.	PUNCT
crl-24580	436	1	lee	lee	PROPN
crl-24580	436	2	,	,	PUNCT
crl-24580	436	3	“	"	PUNCT
crl-24580	436	4	do	do	VERB
crl-24580	436	5	virtual	virtual	ADJ
crl-24580	436	6	reference	reference	NOUN
crl-24580	436	7	librarians	librarian	NOUN
crl-24580	436	8	dream	dream	NOUN
crl-24580	436	9	of	of	ADP
crl-24580	436	10	digital	digital	ADJ
crl-24580	436	11	reference	reference	NOUN
crl-24580	436	12	questions	question	NOUN
crl-24580	436	13	?	?	PUNCT
crl-24580	436	14	”	"	PUNCT
crl-24580	437	1	95–110	95–110	PROPN
crl-24580	437	2	.	.	PUNCT
crl-24580	438	1	68	68	NUM
crl-24580	438	2	.	.	PUNCT
crl-24580	439	1	gerlich	gerlich	PROPN
crl-24580	439	2	and	and	CCONJ
crl-24580	439	3	berard	berard	PROPN
crl-24580	439	4	,	,	PUNCT
crl-24580	439	5	“	"	PUNCT
crl-24580	439	6	testing	test	VERB
crl-24580	439	7	the	the	DET
crl-24580	439	8	viability	viability	NOUN
crl-24580	439	9	of	of	ADP
crl-24580	439	10	the	the	DET
crl-24580	439	11	read	read	NOUN
crl-24580	439	12	scale	scale	NOUN
crl-24580	439	13	,	,	PUNCT
crl-24580	439	14	”	"	PUNCT
crl-24580	439	15	116–37	116–37	NUM
crl-24580	439	16	.	.	PUNCT
crl-24580	439	17	69	69	NUM
crl-24580	439	18	.	.	PUNCT
crl-24580	440	1	doreen	doreen	PROPN
crl-24580	440	2	bradley	bradley	PROPN
crl-24580	440	3	et	et	PROPN
crl-24580	440	4	al	al	PROPN
crl-24580	440	5	.	.	PROPN
crl-24580	440	6	,	,	PUNCT
crl-24580	440	7	“	"	PUNCT
crl-24580	440	8	advancing	advance	VERB
crl-24580	440	9	the	the	DET
crl-24580	440	10	reference	reference	NOUN
crl-24580	440	11	narrative	narrative	NOUN
crl-24580	440	12	:	:	PUNCT
crl-24580	440	13	assessing	assess	VERB
crl-24580	440	14	student	student	NOUN
crl-24580	440	15	learning	learning	NOUN
crl-24580	440	16	in	in	ADP
crl-24580	440	17	research	research	NOUN
crl-24580	440	18	consultations	consultation	NOUN
crl-24580	440	19	,	,	PUNCT
crl-24580	440	20	”	"	PUNCT
crl-24580	440	21	evidence	evidence	NOUN
crl-24580	440	22	based	base	VERB
crl-24580	440	23	library	library	NOUN
crl-24580	440	24	and	and	CCONJ
crl-24580	440	25	information	information	NOUN
crl-24580	440	26	practice	practice	NOUN
crl-24580	440	27	15	15	NUM
crl-24580	440	28	,	,	PUNCT
crl-24580	440	29	no	no	INTJ
crl-24580	440	30	.	.	NOUN
crl-24580	440	31	1	1	NUM
crl-24580	440	32	(	(	PUNCT
crl-24580	440	33	2020	2020	NUM
crl-24580	440	34	):	):	PUNCT
crl-24580	440	35	4–19	4–19	NOUN
crl-24580	440	36	,	,	PUNCT
crl-24580	440	37	https://doi.org/10.18438/	https://doi.org/10.18438/	PROPN
crl-24580	440	38	eblip29634	eblip29634	PROPN
crl-24580	440	39	;	;	PUNCT
crl-24580	440	40	lorie	lorie	PROPN
crl-24580	440	41	a.	a.	PROPN
crl-24580	440	42	kloda	kloda	PROPN
crl-24580	440	43	and	and	CCONJ
crl-24580	440	44	alison	alison	PROPN
crl-24580	440	45	j.	j.	PROPN
crl-24580	440	46	moore	moore	PROPN
crl-24580	440	47	,	,	PUNCT
crl-24580	440	48	“	"	PUNCT
crl-24580	440	49	evaluating	evaluate	VERB
crl-24580	440	50	reference	reference	NOUN
crl-24580	440	51	consultations	consultation	NOUN
crl-24580	440	52	in	in	ADP
crl-24580	440	53	the	the	DET
crl-24580	440	54	academic	academic	ADJ
crl-24580	440	55	library	library	NOUN
crl-24580	440	56	,	,	PUNCT
crl-24580	440	57	”	"	PUNCT
crl-24580	440	58	in	in	ADP
crl-24580	440	59	proceedings	proceeding	NOUN
crl-24580	440	60	of	of	ADP
crl-24580	440	61	the	the	DET
crl-24580	440	62	library	library	PROPN
crl-24580	440	63	assessment	assessment	NOUN
crl-24580	440	64	conference	conference	NOUN
crl-24580	440	65	:	:	PUNCT
crl-24580	440	66	building	build	VERB
crl-24580	440	67	effective	effective	ADJ
crl-24580	440	68	,	,	PUNCT
crl-24580	440	69	sustainable	sustainable	ADJ
crl-24580	440	70	,	,	PUNCT
crl-24580	440	71	practical	practical	ADJ
crl-24580	440	72	assessment	assessment	NOUN
crl-24580	440	73	,	,	PUNCT
crl-24580	440	74	eds	eds	PROPN
crl-24580	440	75	.	.	PROPN
crl-24580	440	76	sue	sue	PROPN
crl-24580	440	77	baughman	baughman	PROPN
crl-24580	440	78	et	et	PROPN
crl-24580	440	79	al	al	PROPN
crl-24580	440	80	.	.	PUNCT
crl-24580	441	1	(	(	PUNCT
crl-24580	441	2	washington	washington	PROPN
crl-24580	441	3	,	,	PUNCT
crl-24580	441	4	dc	dc	PROPN
crl-24580	441	5	,	,	PUNCT
crl-24580	441	6	2016	2016	NUM
crl-24580	441	7	)	)	PUNCT
crl-24580	441	8	,	,	PUNCT
crl-24580	441	9	626–32	626–32	NUM
crl-24580	441	10	,	,	PUNCT
crl-24580	441	11	https://www.libraryassessment.org/wp-content/uploads/	https://www.libraryassessment.org/wp-content/uploads/	NOUN
crl-24580	441	12	bm	bm	PROPN
crl-24580	441	13	~	~	PROPN
crl-24580	441	14	doc	doc	PROPN
crl-24580	441	15	/	/	SYM
crl-24580	441	16	proceedings-2016.pdf	proceedings-2016.pdf	PROPN
crl-24580	441	17	;	;	PUNCT
crl-24580	441	18	trina	trina	PROPN
crl-24580	441	19	j.	j.	PROPN
crl-24580	441	20	magi	magi	PROPN
crl-24580	441	21	and	and	CCONJ
crl-24580	441	22	patricia	patricia	PROPN
crl-24580	441	23	e.	e.	PROPN
crl-24580	441	24	mardeusz	mardeusz	PROPN
crl-24580	441	25	,	,	PUNCT
crl-24580	441	26	“	"	PUNCT
crl-24580	441	27	why	why	SCONJ
crl-24580	441	28	some	some	DET
crl-24580	441	29	students	student	NOUN
crl-24580	441	30	continue	continue	VERB
crl-24580	441	31	to	to	PART
crl-24580	441	32	value	value	VERB
crl-24580	441	33	individual	individual	ADJ
crl-24580	441	34	,	,	PUNCT
crl-24580	441	35	face	face	NOUN
crl-24580	441	36	-	-	PUNCT
crl-24580	441	37	to	to	ADP
crl-24580	441	38	-	-	PUNCT
crl-24580	441	39	face	face	NOUN
crl-24580	441	40	research	research	NOUN
crl-24580	441	41	consultations	consultation	NOUN
crl-24580	441	42	in	in	ADP
crl-24580	441	43	a	a	DET
crl-24580	441	44	technology	technology	NOUN
crl-24580	441	45	-	-	PUNCT
crl-24580	441	46	rich	rich	ADJ
crl-24580	441	47	world	world	NOUN
crl-24580	441	48	,	,	PUNCT
crl-24580	441	49	”	"	PUNCT
crl-24580	441	50	college	college	PROPN
crl-24580	441	51	&	&	CCONJ
crl-24580	441	52	research	research	PROPN
crl-24580	441	53	libraries	library	NOUN
crl-24580	441	54	74	74	NUM
crl-24580	441	55	,	,	PUNCT
crl-24580	441	56	no	no	INTJ
crl-24580	441	57	.	.	NOUN
crl-24580	441	58	6	6	NUM
crl-24580	441	59	(	(	PUNCT
crl-24580	441	60	nov	nov	PROPN
crl-24580	441	61	.	.	PROPN
crl-24580	441	62	2013	2013	NUM
crl-24580	441	63	):	):	PUNCT
crl-24580	441	64	605–18	605–18	NUM
crl-24580	441	65	,	,	PUNCT
crl-24580	441	66	https://doi.org/10.5860/crl12-363	https://doi.org/10.5860/crl12-363	NOUN
crl-24580	441	67	.	.	PUNCT
crl-24580	442	1	70	70	NUM
crl-24580	442	2	.	.	PUNCT
crl-24580	443	1	“	"	PUNCT
crl-24580	443	2	mcgill	mcgill	PROPN
crl-24580	443	3	commitment	commitment	NOUN
crl-24580	443	4	,	,	PUNCT
crl-24580	443	5	”	"	PUNCT
crl-24580	443	6	mcgill	mcgill	PROPN
crl-24580	443	7	university	university	PROPN
crl-24580	443	8	,	,	PUNCT
crl-24580	443	9	https://commitment.mcgill.ca	https://commitment.mcgill.ca	X
crl-24580	443	10	[	[	X
crl-24580	443	11	accessed	access	VERB
crl-24580	443	12	19	19	NUM
crl-24580	443	13	june	june	PROPN
crl-24580	443	14	2020	2020	NUM
crl-24580	443	15	]	]	PUNCT
crl-24580	443	16	.	.	PUNCT
crl-24580	444	1	71	71	NUM
crl-24580	444	2	.	.	X
crl-24580	444	3	stieve	stieve	VERB
crl-24580	444	4	and	and	CCONJ
crl-24580	444	5	wallace	wallace	NOUN
crl-24580	444	6	,	,	PUNCT
crl-24580	444	7	“	"	PUNCT
crl-24580	444	8	chatting	chat	VERB
crl-24580	444	9	while	while	SCONJ
crl-24580	444	10	you	you	PRON
crl-24580	444	11	work	work	VERB
crl-24580	444	12	,	,	PUNCT
crl-24580	444	13	”	"	PUNCT
crl-24580	444	14	587–99	587–99	NUM
crl-24580	444	15	.	.	PUNCT
crl-24580	445	1	72	72	NUM
crl-24580	445	2	.	.	PUNCT
crl-24580	446	1	kemp	kemp	PROPN
crl-24580	446	2	,	,	PUNCT
crl-24580	446	3	ellis	ellis	PROPN
crl-24580	446	4	,	,	PUNCT
crl-24580	446	5	and	and	CCONJ
crl-24580	446	6	maloney	maloney	PROPN
crl-24580	446	7	,	,	PUNCT
crl-24580	446	8	“	"	PUNCT
crl-24580	446	9	standing	stand	VERB
crl-24580	446	10	by	by	ADV
crl-24580	446	11	to	to	PART
crl-24580	446	12	help	help	VERB
crl-24580	446	13	,	,	PUNCT
crl-24580	446	14	”	"	PUNCT
crl-24580	446	15	764–70	764–70	NOUN
crl-24580	446	16	;	;	PUNCT
crl-24580	446	17	rich	rich	ADJ
crl-24580	446	18	and	and	CCONJ
crl-24580	446	19	lux	lux	VERB
crl-24580	446	20	,	,	PUNCT
crl-24580	446	21	“	"	PUNCT
crl-24580	446	22	reaching	reach	VERB
crl-24580	446	23	additional	additional	ADJ
crl-24580	446	24	users	user	NOUN
crl-24580	446	25	with	with	ADP
crl-24580	446	26	proactive	proactive	ADJ
crl-24580	446	27	chat	chat	NOUN
crl-24580	446	28	,	,	PUNCT
crl-24580	446	29	”	"	PUNCT
crl-24580	446	30	23–34	23–34	NUM
crl-24580	446	31	;	;	PUNCT
crl-24580	446	32	jie	jie	PROPN
crl-24580	446	33	zhang	zhang	PROPN
crl-24580	446	34	and	and	CCONJ
crl-24580	446	35	nevin	nevin	PROPN
crl-24580	446	36	mayer	mayer	PROPN
crl-24580	446	37	,	,	PUNCT
crl-24580	446	38	“	"	PUNCT
crl-24580	446	39	proactive	proactive	ADJ
crl-24580	446	40	chat	chat	NOUN
crl-24580	446	41	reference	reference	NOUN
crl-24580	446	42	:	:	PUNCT
crl-24580	446	43	getting	get	VERB
crl-24580	446	44	in	in	ADP
crl-24580	446	45	the	the	DET
crl-24580	446	46	users	user	NOUN
crl-24580	446	47	’	’	PART
crl-24580	446	48	space	space	NOUN
crl-24580	446	49	,	,	PUNCT
crl-24580	446	50	”	"	PUNCT
crl-24580	446	51	college	college	PROPN
crl-24580	446	52	&	&	CCONJ
crl-24580	446	53	research	research	PROPN
crl-24580	446	54	libraries	library	NOUN
crl-24580	446	55	news	news	NOUN
crl-24580	446	56	75	75	NUM
crl-24580	446	57	,	,	PUNCT
crl-24580	446	58	no	no	INTJ
crl-24580	446	59	.	.	NOUN
crl-24580	446	60	4	4	NUM
crl-24580	446	61	(	(	PUNCT
crl-24580	446	62	apr	apr	PROPN
crl-24580	446	63	.	.	PROPN
crl-24580	446	64	2014	2014	NUM
crl-24580	446	65	):	):	PUNCT
crl-24580	446	66	202–05	202–05	NUM
crl-24580	446	67	,	,	PUNCT
crl-24580	446	68	https://doi.org/10.5860/crln.75.4.9107	https://doi.org/10.5860/crln.75.4.9107	NOUN
crl-24580	446	69	;	;	PUNCT
crl-24580	446	70	warner	warner	PROPN
crl-24580	446	71	et	et	PROPN
crl-24580	446	72	al	al	PROPN
crl-24580	446	73	.	.	PROPN
crl-24580	446	74	,	,	PUNCT
crl-24580	446	75	“	"	PUNCT
crl-24580	446	76	proactive	proactive	ADJ
crl-24580	446	77	chat	chat	NOUN
crl-24580	446	78	in	in	ADP
crl-24580	446	79	research	research	NOUN
crl-24580	446	80	databases	database	NOUN
crl-24580	446	81	,	,	PUNCT
crl-24580	446	82	”	"	PUNCT
crl-24580	446	83	1–7	1–7	NUM
crl-24580	446	84	.	.	PROPN
crl-24580	446	85	73	73	NUM
crl-24580	446	86	.	.	PUNCT
crl-24580	447	1	dempsey	dempsey	PROPN
crl-24580	447	2	,	,	PUNCT
crl-24580	447	3	“	"	PUNCT
crl-24580	447	4	resource	resource	NOUN
crl-24580	447	5	delivery	delivery	NOUN
crl-24580	447	6	and	and	CCONJ
crl-24580	447	7	teaching	teaching	NOUN
crl-24580	447	8	in	in	ADP
crl-24580	447	9	live	live	ADJ
crl-24580	447	10	chat	chat	NOUN
crl-24580	447	11	reference	reference	NOUN
crl-24580	447	12	,	,	PUNCT
crl-24580	447	13	”	"	PUNCT
crl-24580	447	14	898–919	898–919	NUM
crl-24580	447	15	.	.	PUNCT
crl-24580	448	1	https://doi.org/10.1016/j.lisr.2010.12.002	https://doi.org/10.1016/j.lisr.2010.12.002	PROPN
crl-24580	448	2	https://doi.org/10.18438/eblip29634	https://doi.org/10.18438/eblip29634	PROPN
crl-24580	448	3	https://doi.org/10.18438/eblip29634	https://doi.org/10.18438/eblip29634	PROPN
crl-24580	448	4	https://www.libraryassessment.org/wp-content/uploads/bm~doc/proceedings-2016.pdf	https://www.libraryassessment.org/wp-content/uploads/bm~doc/proceedings-2016.pdf	PROPN
crl-24580	448	5	https://www.libraryassessment.org/wp-content/uploads/bm~doc/proceedings-2016.pdf	https://www.libraryassessment.org/wp-content/uploads/bm~doc/proceedings-2016.pdf	PROPN
crl-24580	448	6	https://doi.org/10.5860/crl12-363	https://doi.org/10.5860/crl12-363	VERB
crl-24580	448	7	https://commitment.mcgill.ca	https://commitment.mcgill.ca	NOUN
crl-24580	448	8	https://doi.org/10.5860/crln.75.4.9107	https://doi.org/10.5860/crln.75.4.9107	NOUN