id	sid	tid	token	lemma	pos
crl-26858	1	1	567	567	NUM
crl-26858	1	2	comparison	comparison	NOUN
crl-26858	1	3	of	of	ADP
crl-26858	1	4	librarian	librarian	ADJ
crl-26858	1	5	and	and	CCONJ
crl-26858	1	6	patron	patron	NOUN
crl-26858	1	7	ratings	rating	NOUN
crl-26858	1	8	of	of	ADP
crl-26858	1	9	synchronous	synchronous	ADJ
crl-26858	1	10	chat	chat	NOUN
crl-26858	1	11	interactions	interaction	NOUN
crl-26858	1	12	erin	erin	PROPN
crl-26858	1	13	elizabeth	elizabeth	PROPN
crl-26858	1	14	owens	owens	PROPN
crl-26858	1	15	and	and	CCONJ
crl-26858	1	16	kat	kat	PROPN
crl-26858	1	17	brooks	brooks	PROPN
crl-26858	1	18	*	*	PROPN
crl-26858	1	19	while	while	SCONJ
crl-26858	1	20	virtual	virtual	ADJ
crl-26858	1	21	reference	reference	NOUN
crl-26858	1	22	has	have	AUX
crl-26858	1	23	become	become	VERB
crl-26858	1	24	more	more	ADV
crl-26858	1	25	critical	critical	ADJ
crl-26858	1	26	during	during	ADP
crl-26858	1	27	and	and	CCONJ
crl-26858	1	28	after	after	ADP
crl-26858	1	29	covid-19	covid-19	PROPN
crl-26858	1	30	,	,	PUNCT
crl-26858	1	31	there	there	PRON
crl-26858	1	32	remains	remain	VERB
crl-26858	1	33	a	a	DET
crl-26858	1	34	lack	lack	NOUN
crl-26858	1	35	of	of	ADP
crl-26858	1	36	current	current	ADJ
crl-26858	1	37	research	research	NOUN
crl-26858	1	38	in	in	ADP
crl-26858	1	39	patron	patron	NOUN
crl-26858	1	40	and	and	CCONJ
crl-26858	1	41	librarian	librarian	ADJ
crl-26858	1	42	perceptions	perception	NOUN
crl-26858	1	43	of	of	ADP
crl-26858	1	44	the	the	DET
crl-26858	1	45	service	service	NOUN
crl-26858	1	46	.	.	PUNCT
crl-26858	2	1	this	this	DET
crl-26858	2	2	study	study	NOUN
crl-26858	2	3	aims	aim	VERB
crl-26858	2	4	to	to	PART
crl-26858	2	5	compare	compare	VERB
crl-26858	2	6	librarian	librarian	ADJ
crl-26858	2	7	and	and	CCONJ
crl-26858	2	8	patron	patron	NOUN
crl-26858	2	9	ratings	rating	NOUN
crl-26858	2	10	of	of	ADP
crl-26858	2	11	chat	chat	NOUN
crl-26858	2	12	interactions	interaction	NOUN
crl-26858	2	13	and	and	CCONJ
crl-26858	2	14	highlight	highlight	VERB
crl-26858	2	15	trends	trend	NOUN
crl-26858	2	16	in	in	ADP
crl-26858	2	17	what	what	PRON
crl-26858	2	18	these	these	DET
crl-26858	2	19	ratings	rating	NOUN
crl-26858	2	20	may	may	AUX
crl-26858	2	21	suggest	suggest	VERB
crl-26858	2	22	.	.	PUNCT
crl-26858	3	1	researchers	researcher	NOUN
crl-26858	3	2	collected	collect	VERB
crl-26858	3	3	randomized	randomized	ADJ
crl-26858	3	4	samples	sample	NOUN
crl-26858	3	5	of	of	ADP
crl-26858	3	6	patron	patron	NOUN
crl-26858	3	7	rated	rate	VERB
crl-26858	3	8	chat	chat	ADJ
crl-26858	3	9	transcripts	transcript	NOUN
crl-26858	3	10	from	from	ADP
crl-26858	3	11	two	two	NUM
crl-26858	3	12	large	large	ADJ
crl-26858	3	13	academic	academic	ADJ
crl-26858	3	14	libraries	library	NOUN
crl-26858	3	15	.	.	PUNCT
crl-26858	4	1	the	the	DET
crl-26858	4	2	transcripts	transcript	NOUN
crl-26858	4	3	were	be	AUX
crl-26858	4	4	then	then	ADV
crl-26858	4	5	blind	blind	ADJ
crl-26858	4	6	reviewed	review	VERB
crl-26858	4	7	according	accord	VERB
crl-26858	4	8	to	to	ADP
crl-26858	4	9	a	a	DET
crl-26858	4	10	rubric	rubric	NOUN
crl-26858	4	11	based	base	VERB
crl-26858	4	12	on	on	ADP
crl-26858	4	13	the	the	DET
crl-26858	4	14	rusa	rusa	NOUN
crl-26858	4	15	guidelines	guideline	NOUN
crl-26858	4	16	for	for	ADP
crl-26858	4	17	behavioral	behavioral	ADJ
crl-26858	4	18	performance	performance	NOUN
crl-26858	4	19	of	of	ADP
crl-26858	4	20	reference	reference	NOUN
crl-26858	4	21	and	and	CCONJ
crl-26858	4	22	information	information	NOUN
crl-26858	4	23	service	service	NOUN
crl-26858	4	24	providers	provider	NOUN
crl-26858	4	25	.	.	PUNCT
crl-26858	5	1	analysis	analysis	NOUN
crl-26858	5	2	of	of	ADP
crl-26858	5	3	these	these	DET
crl-26858	5	4	ratings	rating	NOUN
crl-26858	5	5	found	find	VERB
crl-26858	5	6	discrepancies	discrepancy	NOUN
crl-26858	5	7	between	between	ADP
crl-26858	5	8	patron	patron	NOUN
crl-26858	5	9	and	and	CCONJ
crl-26858	5	10	librarian	librarian	ADJ
crl-26858	5	11	perceptions	perception	NOUN
crl-26858	5	12	of	of	ADP
crl-26858	5	13	successful	successful	ADJ
crl-26858	5	14	interactions	interaction	NOUN
crl-26858	5	15	.	.	PUNCT
crl-26858	6	1	patrons	patron	NOUN
crl-26858	6	2	and	and	CCONJ
crl-26858	6	3	librarians	librarian	NOUN
crl-26858	6	4	seemed	seem	VERB
crl-26858	6	5	to	to	PART
crl-26858	6	6	differ	differ	VERB
crl-26858	6	7	on	on	ADP
crl-26858	6	8	their	their	PRON
crl-26858	6	9	criteria	criterion	NOUN
crl-26858	6	10	for	for	ADP
crl-26858	6	11	high	high	ADJ
crl-26858	6	12	or	or	CCONJ
crl-26858	6	13	low	low	ADJ
crl-26858	6	14	ratings	rating	NOUN
crl-26858	6	15	,	,	PUNCT
crl-26858	6	16	the	the	DET
crl-26858	6	17	level	level	NOUN
crl-26858	6	18	of	of	ADP
crl-26858	6	19	impact	impact	NOUN
crl-26858	6	20	of	of	ADP
crl-26858	6	21	time	time	NOUN
crl-26858	6	22	in	in	ADP
crl-26858	6	23	interactions	interaction	NOUN
crl-26858	6	24	,	,	PUNCT
crl-26858	6	25	and	and	CCONJ
crl-26858	6	26	trends	trend	NOUN
crl-26858	6	27	for	for	ADP
crl-26858	6	28	overall	overall	ADJ
crl-26858	6	29	perception	perception	NOUN
crl-26858	6	30	of	of	ADP
crl-26858	6	31	success	success	NOUN
crl-26858	6	32	.	.	PUNCT
crl-26858	7	1	the	the	DET
crl-26858	7	2	lack	lack	NOUN
crl-26858	7	3	of	of	ADP
crl-26858	7	4	alignment	alignment	NOUN
crl-26858	7	5	between	between	ADP
crl-26858	7	6	librarian	librarian	ADJ
crl-26858	7	7	and	and	CCONJ
crl-26858	7	8	patron	patron	NOUN
crl-26858	7	9	perceptions	perception	NOUN
crl-26858	7	10	suggests	suggest	VERB
crl-26858	7	11	areas	area	NOUN
crl-26858	7	12	for	for	ADP
crl-26858	7	13	further	further	ADJ
crl-26858	7	14	research	research	NOUN
crl-26858	7	15	in	in	ADP
crl-26858	7	16	how	how	SCONJ
crl-26858	7	17	to	to	PART
crl-26858	7	18	improve	improve	VERB
crl-26858	7	19	chat	chat	NOUN
crl-26858	7	20	services	service	NOUN
crl-26858	7	21	and	and	CCONJ
crl-26858	7	22	patron	patron	NOUN
crl-26858	7	23	experiences	experience	NOUN
crl-26858	7	24	.	.	PUNCT
crl-26858	8	1	introduction	introduction	NOUN
crl-26858	8	2	after	after	SCONJ
crl-26858	8	3	many	many	ADJ
crl-26858	8	4	libraries	library	NOUN
crl-26858	8	5	were	be	AUX
crl-26858	8	6	pressed	press	VERB
crl-26858	8	7	into	into	ADP
crl-26858	8	8	mostly	mostly	ADV
crl-26858	8	9	or	or	CCONJ
crl-26858	8	10	entirely	entirely	ADV
crl-26858	8	11	remote	remote	ADJ
crl-26858	8	12	service	service	NOUN
crl-26858	8	13	by	by	ADP
crl-26858	8	14	covid-19	covid-19	PROPN
crl-26858	8	15	pandemic	pandemic	ADJ
crl-26858	8	16	lockdowns	lockdown	NOUN
crl-26858	8	17	,	,	PUNCT
crl-26858	8	18	virtual	virtual	ADJ
crl-26858	8	19	channels	channel	NOUN
crl-26858	8	20	became	become	VERB
crl-26858	8	21	critical	critical	ADJ
crl-26858	8	22	in	in	ADP
crl-26858	8	23	maintaining	maintain	VERB
crl-26858	8	24	reference	reference	NOUN
crl-26858	8	25	services	service	NOUN
crl-26858	8	26	.	.	PUNCT
crl-26858	9	1	for	for	ADP
crl-26858	9	2	example	example	NOUN
crl-26858	9	3	,	,	PUNCT
crl-26858	9	4	a	a	DET
crl-26858	9	5	study	study	NOUN
crl-26858	9	6	by	by	ADP
crl-26858	9	7	radford	radford	PROPN
crl-26858	9	8	et	et	PROPN
crl-26858	9	9	al	al	PROPN
crl-26858	9	10	.	.	PROPN
crl-26858	10	1	(	(	PUNCT
crl-26858	10	2	2022	2022	NUM
crl-26858	10	3	)	)	PUNCT
crl-26858	10	4	found	find	VERB
crl-26858	10	5	that	that	SCONJ
crl-26858	10	6	71	71	NUM
crl-26858	10	7	%	%	NOUN
crl-26858	10	8	of	of	ADP
crl-26858	10	9	the	the	DET
crl-26858	10	10	libraries	library	NOUN
crl-26858	10	11	they	they	PRON
crl-26858	10	12	interviewed	interview	VERB
crl-26858	10	13	reported	report	VERB
crl-26858	10	14	dramatic	dramatic	ADJ
crl-26858	10	15	increases	increase	NOUN
crl-26858	10	16	in	in	ADP
crl-26858	10	17	chat	chat	NOUN
crl-26858	10	18	reference	reference	NOUN
crl-26858	10	19	encounters	encounter	NOUN
crl-26858	10	20	in	in	ADP
crl-26858	10	21	the	the	DET
crl-26858	10	22	early	early	ADJ
crl-26858	10	23	stages	stage	NOUN
crl-26858	10	24	of	of	ADP
crl-26858	10	25	the	the	DET
crl-26858	10	26	pandemic	pandemic	NOUN
crl-26858	10	27	.	.	PUNCT
crl-26858	11	1	as	as	SCONJ
crl-26858	11	2	libraries	library	NOUN
crl-26858	11	3	seek	seek	VERB
crl-26858	11	4	to	to	PART
crl-26858	11	5	launch	launch	VERB
crl-26858	11	6	,	,	PUNCT
crl-26858	11	7	assess	assess	NOUN
crl-26858	11	8	,	,	PUNCT
crl-26858	11	9	or	or	CCONJ
crl-26858	11	10	enhance	enhance	VERB
crl-26858	11	11	chat	chat	NOUN
crl-26858	11	12	reference	reference	NOUN
crl-26858	11	13	services	service	NOUN
crl-26858	11	14	in	in	ADP
crl-26858	11	15	any	any	DET
crl-26858	11	16	stage	stage	NOUN
crl-26858	11	17	of	of	ADP
crl-26858	11	18	maturity	maturity	NOUN
crl-26858	11	19	,	,	PUNCT
crl-26858	11	20	we	we	PRON
crl-26858	11	21	must	must	AUX
crl-26858	11	22	be	be	AUX
crl-26858	11	23	aware	aware	ADJ
crl-26858	11	24	of	of	ADP
crl-26858	11	25	whether	whether	SCONJ
crl-26858	11	26	we	we	PRON
crl-26858	11	27	are	be	AUX
crl-26858	11	28	meeting	meet	VERB
crl-26858	11	29	both	both	DET
crl-26858	11	30	patron	patron	NOUN
crl-26858	11	31	expectations	expectation	NOUN
crl-26858	11	32	and	and	CCONJ
crl-26858	11	33	our	our	PRON
crl-26858	11	34	field	field	NOUN
crl-26858	11	35	’s	’s	PART
crl-26858	11	36	own	own	ADJ
crl-26858	11	37	professional	professional	ADJ
crl-26858	11	38	expectations	expectation	NOUN
crl-26858	11	39	.	.	PUNCT
crl-26858	12	1	this	this	DET
crl-26858	12	2	study	study	NOUN
crl-26858	12	3	seeks	seek	VERB
crl-26858	12	4	to	to	PART
crl-26858	12	5	compare	compare	VERB
crl-26858	12	6	patron	patron	NOUN
crl-26858	12	7	assessments	assessment	NOUN
crl-26858	12	8	and	and	CCONJ
crl-26858	12	9	librarian	librarian	ADJ
crl-26858	12	10	assessments	assessment	NOUN
crl-26858	12	11	of	of	ADP
crl-26858	12	12	live	live	ADJ
crl-26858	12	13	chats	chat	NOUN
crl-26858	12	14	to	to	PART
crl-26858	12	15	determine	determine	VERB
crl-26858	12	16	how	how	SCONJ
crl-26858	12	17	well	well	ADV
crl-26858	12	18	each	each	DET
crl-26858	12	19	group	group	NOUN
crl-26858	12	20	’s	’s	PART
crl-26858	12	21	expectations	expectation	NOUN
crl-26858	12	22	for	for	ADP
crl-26858	12	23	this	this	DET
crl-26858	12	24	service	service	NOUN
crl-26858	12	25	are	be	AUX
crl-26858	12	26	being	be	AUX
crl-26858	12	27	met	meet	VERB
crl-26858	12	28	in	in	ADP
crl-26858	12	29	practice	practice	NOUN
crl-26858	12	30	.	.	PUNCT
crl-26858	13	1	if	if	SCONJ
crl-26858	13	2	librarians	librarian	NOUN
crl-26858	13	3	believe	believe	VERB
crl-26858	13	4	they	they	PRON
crl-26858	13	5	are	be	AUX
crl-26858	13	6	meeting	meet	VERB
crl-26858	13	7	their	their	PRON
crl-26858	13	8	profession	profession	NOUN
crl-26858	13	9	’s	’s	PART
crl-26858	13	10	expectations	expectation	NOUN
crl-26858	13	11	,	,	PUNCT
crl-26858	13	12	but	but	CCONJ
crl-26858	13	13	patron	patron	NOUN
crl-26858	13	14	ratings	rating	NOUN
crl-26858	13	15	do	do	AUX
crl-26858	13	16	not	not	PART
crl-26858	13	17	seem	seem	VERB
crl-26858	13	18	to	to	PART
crl-26858	13	19	agree	agree	VERB
crl-26858	13	20	,	,	PUNCT
crl-26858	13	21	determining	determine	VERB
crl-26858	13	22	the	the	DET
crl-26858	13	23	cause	cause	NOUN
crl-26858	13	24	for	for	ADP
crl-26858	13	25	this	this	DET
crl-26858	13	26	disagreement	disagreement	NOUN
crl-26858	13	27	would	would	AUX
crl-26858	13	28	be	be	AUX
crl-26858	13	29	important	important	ADJ
crl-26858	13	30	.	.	PUNCT
crl-26858	14	1	meanwhile	meanwhile	ADV
crl-26858	14	2	,	,	PUNCT
crl-26858	14	3	librarians	librarian	NOUN
crl-26858	14	4	may	may	AUX
crl-26858	14	5	be	be	AUX
crl-26858	14	6	able	able	ADJ
crl-26858	14	7	to	to	PART
crl-26858	14	8	improve	improve	VERB
crl-26858	14	9	the	the	DET
crl-26858	14	10	patron	patron	ADJ
crl-26858	14	11	experience	experience	NOUN
crl-26858	14	12	in	in	ADP
crl-26858	14	13	chat	chat	NOUN
crl-26858	14	14	if	if	SCONJ
crl-26858	14	15	evaluations	evaluation	NOUN
crl-26858	14	16	by	by	ADP
crl-26858	14	17	both	both	DET
crl-26858	14	18	parties	party	NOUN
crl-26858	14	19	can	can	AUX
crl-26858	14	20	help	help	VERB
crl-26858	14	21	to	to	PART
crl-26858	14	22	identify	identify	VERB
crl-26858	14	23	and	and	CCONJ
crl-26858	14	24	address	address	VERB
crl-26858	14	25	areas	area	NOUN
crl-26858	14	26	of	of	ADP
crl-26858	14	27	professional	professional	ADJ
crl-26858	14	28	practice	practice	NOUN
crl-26858	14	29	requiring	require	VERB
crl-26858	14	30	greater	great	ADJ
crl-26858	14	31	attention	attention	NOUN
crl-26858	14	32	or	or	CCONJ
crl-26858	14	33	new	new	ADJ
crl-26858	14	34	approaches	approach	NOUN
crl-26858	14	35	.	.	PUNCT
crl-26858	15	1	institutional	institutional	ADJ
crl-26858	15	2	contexts	contexts	PROPN
crl-26858	15	3	sam	sam	PROPN
crl-26858	15	4	houston	houston	PROPN
crl-26858	15	5	state	state	PROPN
crl-26858	15	6	university	university	PROPN
crl-26858	15	7	(	(	PUNCT
crl-26858	15	8	shsu	shsu	NOUN
crl-26858	15	9	)	)	PUNCT
crl-26858	15	10	,	,	PUNCT
crl-26858	15	11	a	a	DET
crl-26858	15	12	member	member	NOUN
crl-26858	15	13	of	of	ADP
crl-26858	15	14	the	the	DET
crl-26858	15	15	texas	texas	PROPN
crl-26858	15	16	state	state	PROPN
crl-26858	15	17	university	university	NOUN
crl-26858	15	18	system	system	NOUN
crl-26858	15	19	,	,	PUNCT
crl-26858	15	20	is	be	AUX
crl-26858	15	21	a	a	DET
crl-26858	15	22	large	large	ADJ
crl-26858	15	23	public	public	ADJ
crl-26858	15	24	university	university	NOUN
crl-26858	15	25	in	in	ADP
crl-26858	15	26	huntsville	huntsville	PROPN
crl-26858	15	27	,	,	PUNCT
crl-26858	15	28	texas	texas	PROPN
crl-26858	15	29	,	,	PUNCT
crl-26858	15	30	with	with	ADP
crl-26858	15	31	a	a	DET
crl-26858	15	32	fall	fall	NOUN
crl-26858	15	33	2022	2022	NUM
crl-26858	15	34	headcount	headcount	NOUN
crl-26858	15	35	enrollment	enrollment	NOUN
crl-26858	15	36	of	of	ADP
crl-26858	15	37	21,480	21,480	NUM
crl-26858	15	38	.	.	PUNCT
crl-26858	16	1	*	*	PUNCT
crl-26858	16	2	  	  	SPACE
crl-26858	16	3	erin	erin	PROPN
crl-26858	16	4	elizabeth	elizabeth	PROPN
crl-26858	16	5	owens	owens	PROPN
crl-26858	16	6	,	,	PUNCT
crl-26858	16	7	professor	professor	NOUN
crl-26858	16	8	,	,	PUNCT
crl-26858	16	9	associate	associate	ADJ
crl-26858	16	10	director	director	NOUN
crl-26858	16	11	of	of	ADP
crl-26858	16	12	library	library	ADJ
crl-26858	16	13	public	public	ADJ
crl-26858	16	14	services	service	NOUN
crl-26858	16	15	&	&	CCONJ
crl-26858	16	16	scholarly	scholarly	ADJ
crl-26858	16	17	communications	communication	NOUN
crl-26858	16	18	librarian	librarian	NOUN
crl-26858	16	19	,	,	PUNCT
crl-26858	16	20	newton	newton	PROPN
crl-26858	16	21	gresham	gresham	PROPN
crl-26858	16	22	library	library	PROPN
crl-26858	16	23	,	,	PUNCT
crl-26858	16	24	sam	sam	PROPN
crl-26858	16	25	houston	houston	PROPN
crl-26858	16	26	state	state	PROPN
crl-26858	16	27	university	university	PROPN
crl-26858	16	28	,	,	PUNCT
crl-26858	16	29	eowens@shsu.edu	eowens@shsu.edu	PROPN
crl-26858	16	30	;	;	PUNCT
crl-26858	16	31	kat	kat	PROPN
crl-26858	16	32	brooks	brooks	PROPN
crl-26858	16	33	,	,	PUNCT
crl-26858	16	34	assistant	assistant	NOUN
crl-26858	16	35	professor	professor	NOUN
crl-26858	16	36	,	,	PUNCT
crl-26858	16	37	collections	collection	NOUN
crl-26858	16	38	strategist	strategist	NOUN
crl-26858	16	39	,	,	PUNCT
crl-26858	16	40	university	university	PROPN
crl-26858	16	41	of	of	ADP
crl-26858	16	42	tennessee	tennessee	PROPN
crl-26858	16	43	knoxville	knoxville	PROPN
crl-26858	16	44	,	,	PUNCT
crl-26858	16	45	kbrooks@utk.edu	kbrooks@utk.edu	PROPN
crl-26858	16	46	.	.	PUNCT
crl-26858	17	1	©	©	PROPN
crl-26858	17	2	2025	2025	NUM
crl-26858	17	3	erin	erin	NOUN
crl-26858	17	4	elizabeth	elizabeth	PROPN
crl-26858	17	5	owens	owens	PROPN
crl-26858	17	6	and	and	CCONJ
crl-26858	17	7	kat	kat	PROPN
crl-26858	17	8	brooks	brooks	PROPN
crl-26858	17	9	,	,	PUNCT
crl-26858	17	10	attribution	attribution	NOUN
crl-26858	17	11	-	-	PUNCT
crl-26858	17	12	noncommercial	noncommercial	ADJ
crl-26858	17	13	(	(	PUNCT
crl-26858	17	14	https://creativecommons.org/licenses/by-nc/4.0/	https://creativecommons.org/licenses/by-nc/4.0/	NOUN
crl-26858	17	15	)	)	PUNCT
crl-26858	17	16	cc	cc	NOUN
crl-26858	17	17	by	by	ADP
crl-26858	17	18	-	-	PUNCT
crl-26858	17	19	nc	nc	PROPN
crl-26858	17	20	.	.	PUNCT
crl-26858	18	1	mailto:eowens@shsu.edu	mailto:eowens@shsu.edu	PROPN
crl-26858	18	2	mailto:kbrooks@utk.edu	mailto:kbrooks@utk.edu	PROPN
crl-26858	18	3	https://creativecommons.org/licenses/by-nc/4.0/	https://creativecommons.org/licenses/by-nc/4.0/	PROPN
crl-26858	18	4	568	568	NUM
crl-26858	18	5	college	college	PROPN
crl-26858	18	6	&	&	CCONJ
crl-26858	18	7	research	research	PROPN
crl-26858	18	8	libraries	library	NOUN
crl-26858	18	9	july	july	PROPN
crl-26858	18	10	2025	2025	NUM
crl-26858	18	11	shsu	shsu	NOUN
crl-26858	18	12	is	be	AUX
crl-26858	18	13	carnegie	carnegie	NOUN
crl-26858	18	14	-	-	PUNCT
crl-26858	18	15	classified	classify	VERB
crl-26858	18	16	as	as	ADP
crl-26858	18	17	a	a	DET
crl-26858	18	18	doctoral	doctoral	ADJ
crl-26858	18	19	university	university	NOUN
crl-26858	18	20	:	:	PUNCT
crl-26858	18	21	high	high	ADJ
crl-26858	18	22	research	research	NOUN
crl-26858	18	23	activity	activity	NOUN
crl-26858	18	24	(	(	PUNCT
crl-26858	18	25	r2	r2	PROPN
crl-26858	18	26	)	)	PUNCT
crl-26858	18	27	.	.	PUNCT
crl-26858	19	1	shsu	shsu	PROPN
crl-26858	19	2	is	be	AUX
crl-26858	19	3	also	also	ADV
crl-26858	19	4	designated	designate	VERB
crl-26858	19	5	as	as	ADP
crl-26858	19	6	a	a	DET
crl-26858	19	7	hispanic	hispanic	NOUN
crl-26858	19	8	-	-	PUNCT
crl-26858	19	9	serving	serve	VERB
crl-26858	19	10	institution	institution	NOUN
crl-26858	19	11	(	(	PUNCT
crl-26858	19	12	hsi	hsi	PROPN
crl-26858	19	13	)	)	PUNCT
crl-26858	19	14	and	and	CCONJ
crl-26858	19	15	a	a	DET
crl-26858	19	16	carnegie	carnegie	NOUN
crl-26858	19	17	community	community	NOUN
crl-26858	19	18	engaged	engage	VERB
crl-26858	19	19	campus	campus	NOUN
crl-26858	19	20	,	,	PUNCT
crl-26858	19	21	and	and	CCONJ
crl-26858	19	22	it	it	PRON
crl-26858	19	23	enrolls	enroll	VERB
crl-26858	19	24	and	and	CCONJ
crl-26858	19	25	graduates	graduate	VERB
crl-26858	19	26	a	a	DET
crl-26858	19	27	higher	high	ADJ
crl-26858	19	28	-	-	PUNCT
crl-26858	19	29	than	than	ADP
crl-26858	19	30	-	-	PUNCT
crl-26858	19	31	average	average	ADJ
crl-26858	19	32	number	number	NOUN
crl-26858	19	33	of	of	ADP
crl-26858	19	34	first	first	ADJ
crl-26858	19	35	-	-	PUNCT
crl-26858	19	36	generation	generation	NOUN
crl-26858	19	37	college	college	NOUN
crl-26858	19	38	students	student	NOUN
crl-26858	19	39	.	.	PUNCT
crl-26858	20	1	the	the	DET
crl-26858	20	2	newton	newton	PROPN
crl-26858	20	3	gresham	gresham	PROPN
crl-26858	20	4	library	library	PROPN
crl-26858	20	5	(	(	PUNCT
crl-26858	20	6	ngl	ngl	PROPN
crl-26858	20	7	)	)	PUNCT
crl-26858	20	8	at	at	ADP
crl-26858	20	9	shsu	shsu	NOUN
crl-26858	20	10	has	have	AUX
crl-26858	20	11	offered	offer	VERB
crl-26858	20	12	live	live	ADJ
crl-26858	20	13	virtual	virtual	ADJ
crl-26858	20	14	chat	chat	NOUN
crl-26858	20	15	services	service	NOUN
crl-26858	20	16	since	since	SCONJ
crl-26858	20	17	2004	2004	NUM
crl-26858	20	18	and	and	CCONJ
crl-26858	20	19	currently	currently	ADV
crl-26858	20	20	uses	use	VERB
crl-26858	20	21	the	the	DET
crl-26858	20	22	libchat	libchat	ADJ
crl-26858	20	23	platform	platform	NOUN
crl-26858	20	24	from	from	ADP
crl-26858	20	25	springshare	springshare	NOUN
crl-26858	20	26	.	.	PUNCT
crl-26858	21	1	the	the	DET
crl-26858	21	2	university	university	PROPN
crl-26858	21	3	of	of	ADP
crl-26858	21	4	tennessee	tennessee	PROPN
crl-26858	21	5	knoxville	knoxville	PROPN
crl-26858	21	6	(	(	PUNCT
crl-26858	21	7	utk	utk	PROPN
crl-26858	21	8	)	)	PUNCT
crl-26858	21	9	,	,	PUNCT
crl-26858	21	10	the	the	DET
crl-26858	21	11	flagship	flagship	NOUN
crl-26858	21	12	institution	institution	NOUN
crl-26858	21	13	of	of	ADP
crl-26858	21	14	the	the	DET
crl-26858	21	15	university	university	PROPN
crl-26858	21	16	of	of	ADP
crl-26858	21	17	tennessee	tennessee	PROPN
crl-26858	21	18	system	system	PROPN
crl-26858	21	19	,	,	PUNCT
crl-26858	21	20	is	be	AUX
crl-26858	21	21	a	a	DET
crl-26858	21	22	large	large	ADJ
crl-26858	21	23	public	public	ADJ
crl-26858	21	24	university	university	NOUN
crl-26858	21	25	located	locate	VERB
crl-26858	21	26	in	in	ADP
crl-26858	21	27	knoxville	knoxville	PROPN
crl-26858	21	28	,	,	PUNCT
crl-26858	21	29	tennessee	tennessee	PROPN
crl-26858	21	30	,	,	PUNCT
crl-26858	21	31	with	with	ADP
crl-26858	21	32	a	a	DET
crl-26858	21	33	fall	fall	NOUN
crl-26858	21	34	2022	2022	NUM
crl-26858	21	35	headcount	headcount	NOUN
crl-26858	21	36	enrollment	enrollment	NOUN
crl-26858	21	37	of	of	ADP
crl-26858	21	38	33,805	33,805	NUM
crl-26858	21	39	.	.	PUNCT
crl-26858	22	1	utk	utk	PROPN
crl-26858	22	2	is	be	AUX
crl-26858	22	3	carnegie	carnegie	NOUN
crl-26858	22	4	-	-	PUNCT
crl-26858	22	5	classified	classify	VERB
crl-26858	22	6	as	as	ADP
crl-26858	22	7	a	a	DET
crl-26858	22	8	doctoral	doctoral	ADJ
crl-26858	22	9	university	university	NOUN
crl-26858	22	10	:	:	PUNCT
crl-26858	22	11	very	very	ADV
crl-26858	22	12	high	high	ADJ
crl-26858	22	13	research	research	NOUN
crl-26858	22	14	activity	activity	NOUN
crl-26858	22	15	(	(	PUNCT
crl-26858	22	16	r1	r1	PROPN
crl-26858	22	17	)	)	PUNCT
crl-26858	22	18	.	.	PUNCT
crl-26858	23	1	the	the	DET
crl-26858	23	2	utk	utk	PROPN
crl-26858	23	3	libraries	library	NOUN
crl-26858	23	4	have	have	AUX
crl-26858	23	5	offered	offer	VERB
crl-26858	23	6	live	live	ADJ
crl-26858	23	7	virtual	virtual	ADJ
crl-26858	23	8	chat	chat	NOUN
crl-26858	23	9	services	service	NOUN
crl-26858	23	10	since	since	SCONJ
crl-26858	23	11	2013	2013	NUM
crl-26858	23	12	and	and	CCONJ
crl-26858	23	13	currently	currently	ADV
crl-26858	23	14	use	use	VERB
crl-26858	23	15	the	the	DET
crl-26858	23	16	libchat	libchat	ADJ
crl-26858	23	17	platform	platform	NOUN
crl-26858	23	18	from	from	ADP
crl-26858	23	19	springshare	springshare	NOUN
crl-26858	23	20	.	.	PUNCT
crl-26858	24	1	literature	literature	NOUN
crl-26858	24	2	review	review	VERB
crl-26858	24	3	live	live	VERB
crl-26858	24	4	chat	chat	PROPN
crl-26858	24	5	,	,	PUNCT
crl-26858	24	6	once	once	ADV
crl-26858	24	7	an	an	DET
crl-26858	24	8	uncertain	uncertain	ADJ
crl-26858	24	9	tool	tool	NOUN
crl-26858	24	10	in	in	ADP
crl-26858	24	11	the	the	DET
crl-26858	24	12	suite	suite	NOUN
crl-26858	24	13	of	of	ADP
crl-26858	24	14	reference	reference	NOUN
crl-26858	24	15	offerings	offering	NOUN
crl-26858	24	16	,	,	PUNCT
crl-26858	24	17	has	have	AUX
crl-26858	24	18	become	become	VERB
crl-26858	24	19	the	the	DET
crl-26858	24	20	focus	focus	NOUN
crl-26858	24	21	of	of	ADP
crl-26858	24	22	a	a	DET
crl-26858	24	23	wide	wide	ADJ
crl-26858	24	24	number	number	NOUN
crl-26858	24	25	of	of	ADP
crl-26858	24	26	research	research	NOUN
crl-26858	24	27	studies	study	NOUN
crl-26858	24	28	(	(	PUNCT
crl-26858	24	29	matteson	matteson	PROPN
crl-26858	24	30	,	,	PUNCT
crl-26858	24	31	2011	2011	NUM
crl-26858	24	32	)	)	PUNCT
crl-26858	24	33	.	.	PUNCT
crl-26858	25	1	in	in	ADP
crl-26858	25	2	the	the	DET
crl-26858	25	3	ten	ten	NUM
crl-26858	25	4	years	year	NOUN
crl-26858	25	5	following	follow	VERB
crl-26858	25	6	matteson	matteson	PROPN
crl-26858	25	7	’s	’s	PART
crl-26858	25	8	review	review	NOUN
crl-26858	25	9	,	,	PUNCT
crl-26858	25	10	chat	chat	PROPN
crl-26858	25	11	has	have	AUX
crl-26858	25	12	become	become	VERB
crl-26858	25	13	an	an	DET
crl-26858	25	14	established	establish	VERB
crl-26858	25	15	mainstay	mainstay	NOUN
crl-26858	25	16	of	of	ADP
crl-26858	25	17	reference	reference	NOUN
crl-26858	25	18	services	service	NOUN
crl-26858	25	19	in	in	ADP
crl-26858	25	20	academic	academic	ADJ
crl-26858	25	21	libraries	library	NOUN
crl-26858	25	22	.	.	PUNCT
crl-26858	26	1	however	however	ADV
crl-26858	26	2	,	,	PUNCT
crl-26858	26	3	research	research	NOUN
crl-26858	26	4	on	on	ADP
crl-26858	26	5	perceptions	perception	NOUN
crl-26858	26	6	and	and	CCONJ
crl-26858	26	7	assessment	assessment	NOUN
crl-26858	26	8	of	of	ADP
crl-26858	26	9	the	the	DET
crl-26858	26	10	service	service	NOUN
crl-26858	26	11	has	have	AUX
crl-26858	26	12	not	not	PART
crl-26858	26	13	evolved	evolve	VERB
crl-26858	26	14	with	with	ADP
crl-26858	26	15	the	the	DET
crl-26858	26	16	role	role	NOUN
crl-26858	26	17	of	of	ADP
crl-26858	26	18	chat	chat	NOUN
crl-26858	26	19	in	in	ADP
crl-26858	26	20	2021	2021	NUM
crl-26858	26	21	.	.	PUNCT
crl-26858	27	1	most	most	ADJ
crl-26858	27	2	relevant	relevant	ADJ
crl-26858	27	3	studies	study	NOUN
crl-26858	27	4	found	find	VERB
crl-26858	27	5	were	be	AUX
crl-26858	27	6	published	publish	VERB
crl-26858	27	7	between	between	ADP
crl-26858	27	8	2000	2000	NUM
crl-26858	27	9	and	and	CCONJ
crl-26858	27	10	2010	2010	NUM
crl-26858	27	11	,	,	PUNCT
crl-26858	27	12	when	when	SCONJ
crl-26858	27	13	libraries	library	NOUN
crl-26858	27	14	were	be	AUX
crl-26858	27	15	determining	determine	VERB
crl-26858	27	16	the	the	DET
crl-26858	27	17	value	value	NOUN
crl-26858	27	18	of	of	ADP
crl-26858	27	19	chat	chat	NOUN
crl-26858	27	20	and	and	CCONJ
crl-26858	27	21	how	how	SCONJ
crl-26858	27	22	to	to	PART
crl-26858	27	23	develop	develop	VERB
crl-26858	27	24	the	the	DET
crl-26858	27	25	pedagogies	pedagogy	NOUN
crl-26858	27	26	of	of	ADP
crl-26858	27	27	the	the	DET
crl-26858	27	28	service	service	NOUN
crl-26858	27	29	(	(	PUNCT
crl-26858	27	30	desai	desai	PROPN
crl-26858	27	31	&	&	CCONJ
crl-26858	27	32	graves	grave	NOUN
crl-26858	27	33	,	,	PUNCT
crl-26858	27	34	2006	2006	NUM
crl-26858	27	35	;	;	PUNCT
crl-26858	27	36	smyth	smyth	PROPN
crl-26858	27	37	&	&	CCONJ
crl-26858	27	38	mackenzie	mackenzie	PROPN
crl-26858	27	39	,	,	PUNCT
crl-26858	27	40	2006	2006	NUM
crl-26858	27	41	;	;	PUNCT
crl-26858	27	42	arnold	arnold	PROPN
crl-26858	27	43	&	&	CCONJ
crl-26858	27	44	kaske	kaske	PROPN
crl-26858	27	45	,	,	PUNCT
crl-26858	27	46	2005	2005	NUM
crl-26858	27	47	;	;	PUNCT
crl-26858	27	48	hansen	hansen	PROPN
crl-26858	27	49	et	et	PROPN
crl-26858	27	50	al	al	PROPN
crl-26858	27	51	.	.	PROPN
crl-26858	27	52	,	,	PUNCT
crl-26858	27	53	2009	2009	NUM
crl-26858	27	54	)	)	PUNCT
crl-26858	27	55	.	.	PUNCT
crl-26858	28	1	due	due	ADP
crl-26858	28	2	to	to	ADP
crl-26858	28	3	this	this	DET
crl-26858	28	4	lack	lack	NOUN
crl-26858	28	5	of	of	ADP
crl-26858	28	6	recent	recent	ADJ
crl-26858	28	7	literature	literature	NOUN
crl-26858	28	8	,	,	PUNCT
crl-26858	28	9	this	this	DET
crl-26858	28	10	review	review	NOUN
crl-26858	28	11	includes	include	VERB
crl-26858	28	12	some	some	DET
crl-26858	28	13	studies	study	NOUN
crl-26858	28	14	from	from	ADP
crl-26858	28	15	ten	ten	NUM
crl-26858	28	16	years	year	NOUN
crl-26858	28	17	ago	ago	ADV
crl-26858	28	18	or	or	CCONJ
crl-26858	28	19	older	old	ADJ
crl-26858	28	20	.	.	PUNCT
crl-26858	29	1	our	our	PRON
crl-26858	29	2	proposed	propose	VERB
crl-26858	29	3	study	study	NOUN
crl-26858	29	4	consists	consist	VERB
crl-26858	29	5	of	of	ADP
crl-26858	29	6	two	two	NUM
crl-26858	29	7	main	main	ADJ
crl-26858	29	8	elements	element	NOUN
crl-26858	29	9	:	:	PUNCT
crl-26858	29	10	developing	develop	VERB
crl-26858	29	11	a	a	DET
crl-26858	29	12	rubric	rubric	NOUN
crl-26858	29	13	based	base	VERB
crl-26858	29	14	on	on	ADP
crl-26858	29	15	the	the	DET
crl-26858	29	16	rusa	rusa	NOUN
crl-26858	29	17	guidelines	guideline	NOUN
crl-26858	29	18	for	for	ADP
crl-26858	29	19	behavioral	behavioral	ADJ
crl-26858	29	20	performance	performance	NOUN
crl-26858	29	21	of	of	ADP
crl-26858	29	22	reference	reference	NOUN
crl-26858	29	23	and	and	CCONJ
crl-26858	29	24	information	information	NOUN
crl-26858	29	25	service	service	NOUN
crl-26858	29	26	providers	provider	NOUN
crl-26858	29	27	(	(	PUNCT
crl-26858	29	28	rusa	rusa	NOUN
crl-26858	29	29	guidelines	guideline	NOUN
crl-26858	29	30	)	)	PUNCT
crl-26858	29	31	and	and	CCONJ
crl-26858	29	32	applying	apply	VERB
crl-26858	29	33	that	that	DET
crl-26858	29	34	rubric	rubric	NOUN
crl-26858	29	35	to	to	PART
crl-26858	29	36	compare	compare	VERB
crl-26858	29	37	patron	patron	NOUN
crl-26858	29	38	and	and	CCONJ
crl-26858	29	39	librarian	librarian	ADJ
crl-26858	29	40	evaluation	evaluation	NOUN
crl-26858	29	41	of	of	ADP
crl-26858	29	42	chat	chat	NOUN
crl-26858	29	43	interactions	interaction	NOUN
crl-26858	29	44	.	.	PUNCT
crl-26858	30	1	desai	desai	PROPN
crl-26858	30	2	and	and	CCONJ
crl-26858	30	3	graves	grave	NOUN
crl-26858	30	4	(	(	PUNCT
crl-26858	30	5	2006	2006	NUM
crl-26858	30	6	,	,	PUNCT
crl-26858	30	7	2008	2008	NUM
crl-26858	30	8	;	;	PUNCT
crl-26858	30	9	graves	grave	NOUN
crl-26858	30	10	&	&	CCONJ
crl-26858	30	11	desai	desai	PROPN
crl-26858	30	12	,	,	PUNCT
crl-26858	30	13	2006	2006	NUM
crl-26858	30	14	)	)	PUNCT
crl-26858	30	15	published	publish	VERB
crl-26858	30	16	several	several	ADJ
crl-26858	30	17	studies	study	NOUN
crl-26858	30	18	examining	examine	VERB
crl-26858	30	19	transcripts	transcript	NOUN
crl-26858	30	20	along	along	ADP
crl-26858	30	21	with	with	ADP
crl-26858	30	22	patron	patron	NOUN
crl-26858	30	23	surveys	survey	NOUN
crl-26858	30	24	,	,	PUNCT
crl-26858	30	25	focusing	focus	VERB
crl-26858	30	26	on	on	ADP
crl-26858	30	27	different	different	ADJ
crl-26858	30	28	elements	element	NOUN
crl-26858	30	29	of	of	ADP
crl-26858	30	30	instruction	instruction	NOUN
crl-26858	30	31	in	in	ADP
crl-26858	30	32	chat	chat	PROPN
crl-26858	30	33	.	.	PUNCT
crl-26858	31	1	logan	logan	PROPN
crl-26858	31	2	et	et	PROPN
crl-26858	31	3	al	al	PROPN
crl-26858	31	4	.	.	PROPN
crl-26858	32	1	(	(	PUNCT
crl-26858	32	2	2019	2019	NUM
crl-26858	32	3	)	)	PUNCT
crl-26858	32	4	analyzed	analyze	VERB
crl-26858	32	5	exit	exit	NOUN
crl-26858	32	6	surveys	survey	NOUN
crl-26858	32	7	and	and	CCONJ
crl-26858	32	8	transcripts	transcript	NOUN
crl-26858	32	9	to	to	PART
crl-26858	32	10	determine	determine	VERB
crl-26858	32	11	which	which	DET
crl-26858	32	12	behaviors	behavior	NOUN
crl-26858	32	13	correlated	correlate	VERB
crl-26858	32	14	to	to	ADP
crl-26858	32	15	patron	patron	NOUN
crl-26858	32	16	dissatisfaction	dissatisfaction	NOUN
crl-26858	32	17	.	.	PUNCT
crl-26858	33	1	smyth	smyth	NOUN
crl-26858	33	2	and	and	CCONJ
crl-26858	33	3	mackenzie	mackenzie	PROPN
crl-26858	33	4	(	(	PUNCT
crl-26858	33	5	2006	2006	NUM
crl-26858	33	6	)	)	PUNCT
crl-26858	33	7	were	be	AUX
crl-26858	33	8	able	able	ADJ
crl-26858	33	9	to	to	PART
crl-26858	33	10	highlight	highlight	VERB
crl-26858	33	11	a	a	DET
crl-26858	33	12	disconnect	disconnect	NOUN
crl-26858	33	13	in	in	ADP
crl-26858	33	14	patron	patron	NOUN
crl-26858	33	15	satisfaction	satisfaction	NOUN
crl-26858	33	16	and	and	CCONJ
crl-26858	33	17	librarian	librarian	ADJ
crl-26858	33	18	assessment	assessment	NOUN
crl-26858	33	19	through	through	ADP
crl-26858	33	20	their	their	PRON
crl-26858	33	21	comparison	comparison	NOUN
crl-26858	33	22	study	study	NOUN
crl-26858	33	23	.	.	PUNCT
crl-26858	34	1	several	several	ADJ
crl-26858	34	2	studies	study	NOUN
crl-26858	34	3	used	use	VERB
crl-26858	34	4	patron	patron	NOUN
crl-26858	34	5	surveys	survey	NOUN
crl-26858	34	6	and	and	CCONJ
crl-26858	34	7	exit	exit	NOUN
crl-26858	34	8	interviews	interview	NOUN
crl-26858	34	9	to	to	PART
crl-26858	34	10	assess	assess	VERB
crl-26858	34	11	chat	chat	NOUN
crl-26858	34	12	services	service	NOUN
crl-26858	34	13	without	without	ADP
crl-26858	34	14	transcript	transcript	NOUN
crl-26858	34	15	comparisons	comparison	NOUN
crl-26858	34	16	(	(	PUNCT
crl-26858	34	17	foley	foley	NOUN
crl-26858	34	18	,	,	PUNCT
crl-26858	34	19	2002	2002	NUM
crl-26858	34	20	;	;	PUNCT
crl-26858	34	21	lee	lee	PROPN
crl-26858	34	22	,	,	PUNCT
crl-26858	34	23	2008	2008	NUM
crl-26858	34	24	;	;	PUNCT
crl-26858	34	25	neuhaus	neuhaus	PROPN
crl-26858	34	26	&	&	CCONJ
crl-26858	34	27	marsteller	marsteller	PROPN
crl-26858	34	28	,	,	PUNCT
crl-26858	34	29	2002	2002	NUM
crl-26858	34	30	;	;	PUNCT
crl-26858	34	31	ruppel	ruppel	NOUN
crl-26858	34	32	&	&	CCONJ
crl-26858	34	33	vecchione	vecchione	NOUN
crl-26858	34	34	,	,	PUNCT
crl-26858	34	35	2012	2012	NUM
crl-26858	34	36	;	;	PUNCT
crl-26858	34	37	stoffel	stoffel	PROPN
crl-26858	34	38	&	&	CCONJ
crl-26858	34	39	tucker	tucker	PROPN
crl-26858	34	40	,	,	PUNCT
crl-26858	34	41	2004	2004	NUM
crl-26858	34	42	)	)	PUNCT
crl-26858	34	43	.	.	PUNCT
crl-26858	35	1	hansen	hansen	PROPN
crl-26858	35	2	et	et	PROPN
crl-26858	35	3	al	al	PROPN
crl-26858	35	4	.	.	PROPN
crl-26858	35	5	(	(	PUNCT
crl-26858	35	6	2009	2009	NUM
crl-26858	35	7	)	)	PUNCT
crl-26858	35	8	surveyed	survey	VERB
crl-26858	35	9	both	both	CCONJ
crl-26858	35	10	patron	patron	NOUN
crl-26858	35	11	and	and	CCONJ
crl-26858	35	12	librarian	librarian	ADJ
crl-26858	35	13	following	follow	VERB
crl-26858	35	14	reference	reference	NOUN
crl-26858	35	15	interactions	interaction	NOUN
crl-26858	35	16	,	,	PUNCT
crl-26858	35	17	finding	find	VERB
crl-26858	35	18	provider	provider	NOUN
crl-26858	35	19	pessimism	pessimism	NOUN
crl-26858	35	20	to	to	PART
crl-26858	35	21	be	be	AUX
crl-26858	35	22	a	a	DET
crl-26858	35	23	notable	notable	ADJ
crl-26858	35	24	theme	theme	NOUN
crl-26858	35	25	.	.	PUNCT
crl-26858	36	1	great	great	ADJ
crl-26858	36	2	variation	variation	NOUN
crl-26858	36	3	was	be	AUX
crl-26858	36	4	found	find	VERB
crl-26858	36	5	in	in	ADP
crl-26858	36	6	rubrics	rubric	NOUN
crl-26858	36	7	used	use	VERB
crl-26858	36	8	by	by	ADP
crl-26858	36	9	researchers	researcher	NOUN
crl-26858	36	10	to	to	PART
crl-26858	36	11	assess	assess	VERB
crl-26858	36	12	chat	chat	NOUN
crl-26858	36	13	.	.	PUNCT
crl-26858	37	1	many	many	ADJ
crl-26858	37	2	researchers	researcher	NOUN
crl-26858	37	3	developed	develop	VERB
crl-26858	37	4	their	their	PRON
crl-26858	37	5	own	own	ADJ
crl-26858	37	6	rubric	rubric	NOUN
crl-26858	37	7	and	and	CCONJ
crl-26858	37	8	coding	code	VERB
crl-26858	37	9	schemas	schema	NOUN
crl-26858	37	10	(	(	PUNCT
crl-26858	37	11	arnold	arnold	PROPN
crl-26858	37	12	&	&	CCONJ
crl-26858	37	13	kaske	kaske	PROPN
crl-26858	37	14	,	,	PUNCT
crl-26858	37	15	2005	2005	NUM
crl-26858	37	16	;	;	PUNCT
crl-26858	37	17	fuller	full	ADJ
crl-26858	37	18	&	&	CCONJ
crl-26858	37	19	dryden	dryden	PROPN
crl-26858	37	20	,	,	PUNCT
crl-26858	37	21	2015	2015	NUM
crl-26858	37	22	;	;	PUNCT
crl-26858	37	23	marsteller	marsteller	NOUN
crl-26858	37	24	&	&	CCONJ
crl-26858	37	25	mizzy	mizzy	PROPN
crl-26858	37	26	,	,	PUNCT
crl-26858	37	27	2003	2003	NUM
crl-26858	37	28	;	;	PUNCT
crl-26858	37	29	meert	meert	NOUN
crl-26858	37	30	&	&	CCONJ
crl-26858	37	31	given	give	VERB
crl-26858	37	32	,	,	PUNCT
crl-26858	37	33	2009	2009	NUM
crl-26858	37	34	;	;	PUNCT
crl-26858	37	35	pomerantz	pomerantz	NOUN
crl-26858	37	36	et	et	PROPN
crl-26858	37	37	al	al	PROPN
crl-26858	37	38	.	.	PROPN
crl-26858	37	39	,	,	PUNCT
crl-26858	37	40	2006	2006	NUM
crl-26858	37	41	;	;	PUNCT
crl-26858	37	42	radford	radford	PROPN
crl-26858	37	43	&	&	CCONJ
crl-26858	37	44	connaway	connaway	PROPN
crl-26858	37	45	,	,	PUNCT
crl-26858	37	46	2013	2013	NUM
crl-26858	37	47	;	;	PUNCT
crl-26858	37	48	butler	butler	PROPN
crl-26858	37	49	&	&	CCONJ
crl-26858	37	50	byrd	byrd	PROPN
crl-26858	37	51	,	,	PUNCT
crl-26858	37	52	2016	2016	NUM
crl-26858	37	53	)	)	PUNCT
crl-26858	37	54	.	.	PUNCT
crl-26858	38	1	a	a	DET
crl-26858	38	2	few	few	ADJ
crl-26858	38	3	used	use	VERB
crl-26858	38	4	the	the	DET
crl-26858	38	5	read	read	ADJ
crl-26858	38	6	scale	scale	NOUN
crl-26858	38	7	(	(	PUNCT
crl-26858	38	8	mawhinney	mawhinney	NOUN
crl-26858	38	9	&	&	CCONJ
crl-26858	38	10	hervieux	hervieux	PROPN
crl-26858	38	11	,	,	PUNCT
crl-26858	38	12	2022	2022	NUM
crl-26858	38	13	;	;	PUNCT
crl-26858	38	14	mavodza	mavodza	PROPN
crl-26858	38	15	,	,	PUNCT
crl-26858	38	16	2019	2019	NUM
crl-26858	38	17	;	;	PUNCT
crl-26858	38	18	cabaniss	cabaniss	ADJ
crl-26858	38	19	,	,	PUNCT
crl-26858	38	20	2015	2015	NUM
crl-26858	38	21	)	)	PUNCT
crl-26858	38	22	,	,	PUNCT
crl-26858	38	23	while	while	SCONJ
crl-26858	38	24	others	other	NOUN
crl-26858	38	25	built	build	VERB
crl-26858	38	26	upon	upon	SCONJ
crl-26858	38	27	the	the	DET
crl-26858	38	28	acrl	acrl	PROPN
crl-26858	38	29	framework	framework	NOUN
crl-26858	38	30	(	(	PUNCT
crl-26858	38	31	hervieux	hervieux	PROPN
crl-26858	38	32	&	&	CCONJ
crl-26858	38	33	tummon	tummon	PROPN
crl-26858	38	34	,	,	PUNCT
crl-26858	38	35	2018	2018	NUM
crl-26858	38	36	)	)	PUNCT
crl-26858	38	37	or	or	CCONJ
crl-26858	38	38	used	use	VERB
crl-26858	38	39	servqual	servqual	ADJ
crl-26858	38	40	(	(	PUNCT
crl-26858	38	41	gómez	gómez	NOUN
crl-26858	38	42	-	-	PUNCT
crl-26858	38	43	cruz	cruz	NOUN
crl-26858	38	44	,	,	PUNCT
crl-26858	38	45	2019	2019	NUM
crl-26858	38	46	)	)	PUNCT
crl-26858	38	47	.	.	PUNCT
crl-26858	39	1	of	of	ADP
crl-26858	39	2	the	the	DET
crl-26858	39	3	studies	study	NOUN
crl-26858	39	4	that	that	PRON
crl-26858	39	5	developed	develop	VERB
crl-26858	39	6	rubrics	rubric	NOUN
crl-26858	39	7	based	base	VERB
crl-26858	39	8	on	on	ADP
crl-26858	39	9	the	the	DET
crl-26858	39	10	rusa	rusa	PROPN
crl-26858	39	11	guidelines	guideline	NOUN
crl-26858	39	12	,	,	PUNCT
crl-26858	39	13	most	most	ADJ
crl-26858	39	14	were	be	AUX
crl-26858	39	15	concerned	concern	VERB
crl-26858	39	16	with	with	ADP
crl-26858	39	17	the	the	DET
crl-26858	39	18	adherence	adherence	NOUN
crl-26858	39	19	of	of	ADP
crl-26858	39	20	providers	provider	NOUN
crl-26858	39	21	to	to	ADP
crl-26858	39	22	the	the	DET
crl-26858	39	23	guidelines	guideline	NOUN
crl-26858	39	24	(	(	PUNCT
crl-26858	39	25	hughes	hughe	NOUN
crl-26858	39	26	,	,	PUNCT
crl-26858	39	27	2010	2010	NUM
crl-26858	39	28	;	;	PUNCT
crl-26858	39	29	maness	maness	NOUN
crl-26858	39	30	et	et	PROPN
crl-26858	39	31	al	al	PROPN
crl-26858	39	32	.	.	PROPN
crl-26858	39	33	,	,	PUNCT
crl-26858	39	34	2009	2009	NUM
crl-26858	39	35	;	;	PUNCT
crl-26858	39	36	van	van	PROPN
crl-26858	39	37	duinkerken	duinkerken	PROPN
crl-26858	39	38	et	et	PROPN
crl-26858	39	39	al	al	PROPN
crl-26858	39	40	.	.	PROPN
crl-26858	39	41	,	,	PUNCT
crl-26858	39	42	2009	2009	NUM
crl-26858	39	43	)	)	PUNCT
crl-26858	39	44	,	,	PUNCT
crl-26858	39	45	while	while	SCONJ
crl-26858	39	46	some	some	PRON
crl-26858	39	47	used	use	VERB
crl-26858	39	48	their	their	PRON
crl-26858	39	49	rubric	rubric	NOUN
crl-26858	39	50	to	to	PART
crl-26858	39	51	assess	assess	VERB
crl-26858	39	52	provider	provider	NOUN
crl-26858	39	53	skills	skill	NOUN
crl-26858	39	54	(	(	PUNCT
crl-26858	39	55	keyes	keyes	PROPN
crl-26858	39	56	&	&	CCONJ
crl-26858	39	57	dworak	dworak	PROPN
crl-26858	39	58	,	,	PUNCT
crl-26858	39	59	2017	2017	NUM
crl-26858	39	60	;	;	PUNCT
crl-26858	40	1	ronan	ronan	PROPN
crl-26858	40	2	et	et	PROPN
crl-26858	40	3	al	al	PROPN
crl-26858	40	4	.	.	PROPN
crl-26858	40	5	,	,	PUNCT
crl-26858	40	6	2006	2006	NUM
crl-26858	40	7	;	;	PUNCT
crl-26858	40	8	ward	ward	NOUN
crl-26858	40	9	,	,	PUNCT
crl-26858	40	10	2004	2004	NUM
crl-26858	40	11	)	)	PUNCT
crl-26858	40	12	.	.	PUNCT
crl-26858	41	1	of	of	ADP
crl-26858	41	2	all	all	DET
crl-26858	41	3	the	the	DET
crl-26858	41	4	research	research	NOUN
crl-26858	41	5	found	find	VERB
crl-26858	41	6	,	,	PUNCT
crl-26858	41	7	only	only	ADV
crl-26858	41	8	two	two	NUM
crl-26858	41	9	publications	publication	NOUN
crl-26858	41	10	combined	combine	VERB
crl-26858	41	11	discussion	discussion	NOUN
crl-26858	41	12	of	of	ADP
crl-26858	41	13	rusa	rusa	NOUN
crl-26858	41	14	guidelines	guideline	NOUN
crl-26858	41	15	with	with	ADP
crl-26858	41	16	patron	patron	ADJ
crl-26858	41	17	perception	perception	NOUN
crl-26858	41	18	of	of	ADP
crl-26858	41	19	chat	chat	NOUN
crl-26858	41	20	interactions	interaction	NOUN
crl-26858	41	21	,	,	PUNCT
crl-26858	41	22	both	both	PRON
crl-26858	41	23	published	publish	VERB
crl-26858	41	24	more	more	ADJ
crl-26858	41	25	than	than	ADP
crl-26858	41	26	ten	ten	NUM
crl-26858	41	27	years	year	NOUN
crl-26858	41	28	ago	ago	ADV
crl-26858	41	29	(	(	PUNCT
crl-26858	41	30	kwon	kwon	PROPN
crl-26858	41	31	&	&	CCONJ
crl-26858	41	32	gregory	gregory	PROPN
crl-26858	41	33	,	,	PUNCT
crl-26858	41	34	2007	2007	NUM
crl-26858	41	35	;	;	PUNCT
crl-26858	41	36	haynes	hayne	NOUN
crl-26858	41	37	,	,	PUNCT
crl-26858	41	38	2009	2009	NUM
crl-26858	41	39	)	)	PUNCT
crl-26858	41	40	.	.	PUNCT
crl-26858	42	1	comparison	comparison	NOUN
crl-26858	42	2	of	of	ADP
crl-26858	42	3	librarian	librarian	ADJ
crl-26858	42	4	and	and	CCONJ
crl-26858	42	5	patron	patron	NOUN
crl-26858	42	6	ratings	rating	NOUN
crl-26858	42	7	of	of	ADP
crl-26858	42	8	synchronous	synchronous	ADJ
crl-26858	42	9	chat	chat	NOUN
crl-26858	42	10	interactions	interaction	NOUN
crl-26858	42	11	569	569	NUM
crl-26858	42	12	review	review	NOUN
crl-26858	42	13	of	of	ADP
crl-26858	42	14	the	the	DET
crl-26858	42	15	relevant	relevant	ADJ
crl-26858	42	16	literature	literature	NOUN
crl-26858	42	17	has	have	AUX
crl-26858	42	18	highlighted	highlight	VERB
crl-26858	42	19	a	a	DET
crl-26858	42	20	gap	gap	NOUN
crl-26858	42	21	in	in	ADP
crl-26858	42	22	current	current	ADJ
crl-26858	42	23	,	,	PUNCT
crl-26858	42	24	methodologically	methodologically	ADV
crl-26858	42	25	similar	similar	ADJ
crl-26858	42	26	,	,	PUNCT
crl-26858	42	27	and	and	CCONJ
crl-26858	42	28	extensive	extensive	ADJ
crl-26858	42	29	research	research	NOUN
crl-26858	42	30	concerned	concern	VERB
crl-26858	42	31	with	with	ADP
crl-26858	42	32	the	the	DET
crl-26858	42	33	interactions	interaction	NOUN
crl-26858	42	34	of	of	ADP
crl-26858	42	35	rusa	rusa	NOUN
crl-26858	42	36	guidelines	guideline	NOUN
crl-26858	42	37	,	,	PUNCT
crl-26858	42	38	patron	patron	NOUN
crl-26858	42	39	perceptions	perception	NOUN
crl-26858	42	40	,	,	PUNCT
crl-26858	42	41	and	and	CCONJ
crl-26858	42	42	librarian	librarian	ADJ
crl-26858	42	43	perceptions	perception	NOUN
crl-26858	42	44	of	of	ADP
crl-26858	42	45	virtual	virtual	ADJ
crl-26858	42	46	chat	chat	NOUN
crl-26858	42	47	interactions	interaction	NOUN
crl-26858	42	48	.	.	PUNCT
crl-26858	43	1	aims	aim	VERB
crl-26858	43	2	this	this	DET
crl-26858	43	3	study	study	NOUN
crl-26858	43	4	was	be	AUX
crl-26858	43	5	guided	guide	VERB
crl-26858	43	6	by	by	ADP
crl-26858	43	7	two	two	NUM
crl-26858	43	8	primary	primary	ADJ
crl-26858	43	9	research	research	NOUN
crl-26858	43	10	questions	question	NOUN
crl-26858	43	11	:	:	PUNCT
crl-26858	43	12	1	1	X
crl-26858	43	13	.	.	X
crl-26858	43	14	how	how	SCONJ
crl-26858	43	15	well	well	ADV
crl-26858	43	16	do	do	AUX
crl-26858	43	17	librarians	librarian	NOUN
crl-26858	43	18	respond	respond	VERB
crl-26858	43	19	to	to	PART
crl-26858	43	20	live	live	VERB
crl-26858	43	21	chat	chat	NOUN
crl-26858	43	22	reference	reference	NOUN
crl-26858	43	23	questions	question	NOUN
crl-26858	43	24	,	,	PUNCT
crl-26858	43	25	in	in	ADP
crl-26858	43	26	terms	term	NOUN
crl-26858	43	27	of	of	ADP
crl-26858	43	28	professional	professional	ADJ
crl-26858	43	29	guidelines	guideline	NOUN
crl-26858	43	30	from	from	ADP
crl-26858	43	31	rusa	rusa	NOUN
crl-26858	43	32	?	?	PUNCT
crl-26858	43	33	2	2	NUM
crl-26858	43	34	.	.	X
crl-26858	44	1	how	how	SCONJ
crl-26858	44	2	do	do	AUX
crl-26858	44	3	librarian	librarian	ADJ
crl-26858	44	4	ratings	rating	NOUN
crl-26858	44	5	of	of	ADP
crl-26858	44	6	chat	chat	NOUN
crl-26858	44	7	responses	response	NOUN
crl-26858	44	8	compare	compare	VERB
crl-26858	44	9	to	to	ADP
crl-26858	44	10	patron	patron	NOUN
crl-26858	44	11	ratings	rating	NOUN
crl-26858	44	12	of	of	ADP
crl-26858	44	13	the	the	DET
crl-26858	44	14	same	same	ADJ
crl-26858	44	15	chats	chat	NOUN
crl-26858	44	16	?	?	PUNCT
crl-26858	45	1	methodology	methodology	NOUN
crl-26858	45	2	we	we	PRON
crl-26858	45	3	used	use	VERB
crl-26858	45	4	the	the	DET
crl-26858	45	5	rusa	rusa	NOUN
crl-26858	45	6	guidelines	guideline	NOUN
crl-26858	45	7	to	to	PART
crl-26858	45	8	represent	represent	VERB
crl-26858	45	9	librarians	librarian	NOUN
crl-26858	45	10	’	'	PUNCT
crl-26858	45	11	professional	professional	ADJ
crl-26858	45	12	expectations	expectation	NOUN
crl-26858	45	13	for	for	ADP
crl-26858	45	14	chat	chat	PROPN
crl-26858	45	15	.	.	PUNCT
crl-26858	46	1	a	a	DET
crl-26858	46	2	rubric	rubric	NOUN
crl-26858	46	3	based	base	VERB
crl-26858	46	4	on	on	ADP
crl-26858	46	5	these	these	DET
crl-26858	46	6	guidelines	guideline	NOUN
crl-26858	46	7	,	,	PUNCT
crl-26858	46	8	with	with	ADP
crl-26858	46	9	an	an	DET
crl-26858	46	10	emphasis	emphasis	NOUN
crl-26858	46	11	on	on	ADP
crl-26858	46	12	the	the	DET
crl-26858	46	13	remote	remote	ADJ
crl-26858	46	14	aspect	aspect	NOUN
crl-26858	46	15	of	of	ADP
crl-26858	46	16	the	the	DET
crl-26858	46	17	guidelines	guideline	NOUN
crl-26858	46	18	,	,	PUNCT
crl-26858	46	19	was	be	AUX
crl-26858	46	20	adapted	adapt	VERB
crl-26858	46	21	for	for	ADP
crl-26858	46	22	the	the	DET
crl-26858	46	23	current	current	ADJ
crl-26858	46	24	study	study	NOUN
crl-26858	46	25	from	from	ADP
crl-26858	46	26	a	a	DET
crl-26858	46	27	rubric	rubric	NOUN
crl-26858	46	28	previously	previously	ADV
crl-26858	46	29	published	publish	VERB
crl-26858	46	30	by	by	ADP
crl-26858	46	31	cassidy	cassidy	PROPN
crl-26858	46	32	et	et	PROPN
crl-26858	46	33	al	al	PROPN
crl-26858	46	34	.	.	PROPN
crl-26858	47	1	(	(	PUNCT
crl-26858	47	2	2014	2014	NUM
crl-26858	47	3	)	)	PUNCT
crl-26858	47	4	.	.	PUNCT
crl-26858	48	1	because	because	SCONJ
crl-26858	48	2	the	the	DET
crl-26858	48	3	original	original	ADJ
crl-26858	48	4	rubric	rubric	NOUN
crl-26858	48	5	was	be	AUX
crl-26858	48	6	designed	design	VERB
crl-26858	48	7	to	to	PART
crl-26858	48	8	evaluate	evaluate	VERB
crl-26858	48	9	sms	sm	NOUN
crl-26858	48	10	/	/	SYM
crl-26858	48	11	text	text	NOUN
crl-26858	48	12	messaging	messaging	NOUN
crl-26858	48	13	rather	rather	ADV
crl-26858	48	14	than	than	ADP
crl-26858	48	15	live	live	VERB
crl-26858	48	16	synchronous	synchronous	ADJ
crl-26858	48	17	chat	chat	NOUN
crl-26858	48	18	,	,	PUNCT
crl-26858	48	19	small	small	ADJ
crl-26858	48	20	modifications	modification	NOUN
crl-26858	48	21	were	be	AUX
crl-26858	48	22	made	make	VERB
crl-26858	48	23	,	,	PUNCT
crl-26858	48	24	mostly	mostly	ADV
crl-26858	48	25	pertaining	pertain	VERB
crl-26858	48	26	to	to	ADP
crl-26858	48	27	the	the	DET
crl-26858	48	28	speed	speed	NOUN
crl-26858	48	29	of	of	ADP
crl-26858	48	30	response	response	NOUN
crl-26858	48	31	.	.	PUNCT
crl-26858	49	1	the	the	DET
crl-26858	49	2	applied	apply	VERB
crl-26858	49	3	rubric	rubric	NOUN
crl-26858	49	4	is	be	AUX
crl-26858	49	5	included	include	VERB
crl-26858	49	6	in	in	ADP
crl-26858	49	7	appendix	appendix	ADJ
crl-26858	49	8	a.	a.	NOUN
crl-26858	49	9	with	with	ADP
crl-26858	49	10	irb	irb	NOUN
crl-26858	49	11	approval	approval	NOUN
crl-26858	49	12	from	from	ADP
crl-26858	49	13	both	both	DET
crl-26858	49	14	institutions	institution	NOUN
crl-26858	49	15	,	,	PUNCT
crl-26858	49	16	each	each	DET
crl-26858	49	17	researcher	researcher	NOUN
crl-26858	49	18	downloaded	download	VERB
crl-26858	49	19	their	their	PRON
crl-26858	49	20	institution	institution	NOUN
crl-26858	49	21	’s	’	VERB
crl-26858	49	22	libchat	libchat	ADP
crl-26858	49	23	transcripts	transcript	NOUN
crl-26858	49	24	that	that	PRON
crl-26858	49	25	included	include	VERB
crl-26858	49	26	patron	patron	NOUN
crl-26858	49	27	ratings	rating	NOUN
crl-26858	49	28	from	from	ADP
crl-26858	49	29	august	august	PROPN
crl-26858	49	30	1	1	NUM
crl-26858	49	31	,	,	PUNCT
crl-26858	49	32	2019	2019	NUM
crl-26858	49	33	,	,	PUNCT
crl-26858	49	34	to	to	ADP
crl-26858	49	35	july	july	PROPN
crl-26858	49	36	30	30	NUM
crl-26858	49	37	,	,	PUNCT
crl-26858	49	38	2020	2020	NUM
crl-26858	49	39	.	.	PUNCT
crl-26858	50	1	this	this	DET
crl-26858	50	2	period	period	NOUN
crl-26858	50	3	spans	span	VERB
crl-26858	50	4	both	both	PRON
crl-26858	50	5	preand	preand	VERB
crl-26858	50	6	post	post	ADJ
crl-26858	50	7	-	-	ADJ
crl-26858	50	8	covid-19	covid-19	ADJ
crl-26858	50	9	pandemic	pandemic	NOUN
crl-26858	50	10	;	;	PUNCT
crl-26858	50	11	although	although	SCONJ
crl-26858	50	12	the	the	DET
crl-26858	50	13	pandemic	pandemic	NOUN
crl-26858	50	14	may	may	AUX
crl-26858	50	15	have	have	AUX
crl-26858	50	16	impacted	impact	VERB
crl-26858	50	17	the	the	DET
crl-26858	50	18	frequency	frequency	NOUN
crl-26858	50	19	and	and	CCONJ
crl-26858	50	20	content	content	NOUN
crl-26858	50	21	of	of	ADP
crl-26858	50	22	the	the	DET
crl-26858	50	23	chats	chat	NOUN
crl-26858	50	24	,	,	PUNCT
crl-26858	50	25	the	the	DET
crl-26858	50	26	researchers	researcher	NOUN
crl-26858	50	27	concluded	conclude	VERB
crl-26858	50	28	that	that	SCONJ
crl-26858	50	29	it	it	PRON
crl-26858	50	30	should	should	AUX
crl-26858	50	31	not	not	PART
crl-26858	50	32	impact	impact	VERB
crl-26858	50	33	the	the	DET
crl-26858	50	34	fundamental	fundamental	ADJ
crl-26858	50	35	guidelines	guideline	NOUN
crl-26858	50	36	for	for	ADP
crl-26858	50	37	library	library	NOUN
crl-26858	50	38	personnel	personnel	NOUN
crl-26858	50	39	behavior	behavior	NOUN
crl-26858	50	40	in	in	ADP
crl-26858	50	41	responding	respond	VERB
crl-26858	50	42	to	to	ADP
crl-26858	50	43	chats	chat	NOUN
crl-26858	50	44	.	.	PUNCT
crl-26858	51	1	the	the	DET
crl-26858	51	2	transcripts	transcript	NOUN
crl-26858	51	3	and	and	CCONJ
crl-26858	51	4	associated	associated	ADJ
crl-26858	51	5	metadata	metadata	NOUN
crl-26858	51	6	were	be	AUX
crl-26858	51	7	cleaned	clean	VERB
crl-26858	51	8	to	to	PART
crl-26858	51	9	remove	remove	VERB
crl-26858	51	10	any	any	DET
crl-26858	51	11	personally	personally	ADV
crl-26858	51	12	identifying	identify	VERB
crl-26858	51	13	information	information	NOUN
crl-26858	51	14	,	,	PUNCT
crl-26858	51	15	primarily	primarily	ADV
crl-26858	51	16	patron	patron	NOUN
crl-26858	51	17	names	name	NOUN
crl-26858	51	18	,	,	PUNCT
crl-26858	51	19	identification	identification	NOUN
crl-26858	51	20	numbers	number	NOUN
crl-26858	51	21	,	,	PUNCT
crl-26858	51	22	email	email	NOUN
crl-26858	51	23	addresses	address	NOUN
crl-26858	51	24	,	,	PUNCT
crl-26858	51	25	and	and	CCONJ
crl-26858	51	26	phone	phone	NOUN
crl-26858	51	27	numbers	number	NOUN
crl-26858	51	28	.	.	PUNCT
crl-26858	52	1	where	where	SCONJ
crl-26858	52	2	applicable	applicable	ADJ
crl-26858	52	3	,	,	PUNCT
crl-26858	52	4	identifying	identify	VERB
crl-26858	52	5	metadata	metadata	NOUN
crl-26858	52	6	fields	field	NOUN
crl-26858	52	7	were	be	AUX
crl-26858	52	8	simply	simply	ADV
crl-26858	52	9	deleted	delete	VERB
crl-26858	52	10	from	from	ADP
crl-26858	52	11	the	the	DET
crl-26858	52	12	dataset	dataset	NOUN
crl-26858	52	13	,	,	PUNCT
crl-26858	52	14	but	but	CCONJ
crl-26858	52	15	additionally	additionally	ADV
crl-26858	52	16	the	the	DET
crl-26858	52	17	text	text	NOUN
crl-26858	52	18	of	of	ADP
crl-26858	52	19	the	the	DET
crl-26858	52	20	transcript	transcript	NOUN
crl-26858	52	21	was	be	AUX
crl-26858	52	22	carefully	carefully	ADV
crl-26858	52	23	read	read	VERB
crl-26858	52	24	and	and	CCONJ
crl-26858	52	25	edited	edit	VERB
crl-26858	52	26	in	in	ADP
crl-26858	52	27	context	context	NOUN
crl-26858	52	28	.	.	PUNCT
crl-26858	53	1	appendix	appendix	NOUN
crl-26858	53	2	b	b	PUNCT
crl-26858	53	3	provides	provide	VERB
crl-26858	53	4	a	a	DET
crl-26858	53	5	data	data	NOUN
crl-26858	53	6	dictionary	dictionary	NOUN
crl-26858	53	7	of	of	ADP
crl-26858	53	8	the	the	DET
crl-26858	53	9	chat	chat	PROPN
crl-26858	53	10	transcript	transcript	NOUN
crl-26858	53	11	data	datum	NOUN
crl-26858	53	12	fields	field	NOUN
crl-26858	53	13	.	.	PUNCT
crl-26858	54	1	one	one	NUM
crl-26858	54	2	field	field	NOUN
crl-26858	54	3	worth	worth	ADJ
crl-26858	54	4	explaining	explain	VERB
crl-26858	54	5	here	here	ADV
crl-26858	54	6	in	in	ADP
crl-26858	54	7	the	the	DET
crl-26858	54	8	methods	method	NOUN
crl-26858	54	9	is	be	AUX
crl-26858	54	10	the	the	DET
crl-26858	54	11	patron	patron	NOUN
crl-26858	54	12	rating	rating	NOUN
crl-26858	54	13	,	,	PUNCT
crl-26858	54	14	which	which	PRON
crl-26858	54	15	users	user	NOUN
crl-26858	54	16	can	can	AUX
crl-26858	54	17	optionally	optionally	ADV
crl-26858	54	18	select	select	VERB
crl-26858	54	19	after	after	SCONJ
crl-26858	54	20	a	a	DET
crl-26858	54	21	chat	chat	NOUN
crl-26858	54	22	ends	end	VERB
crl-26858	54	23	;	;	PUNCT
crl-26858	54	24	ratings	rating	NOUN
crl-26858	54	25	are	be	AUX
crl-26858	54	26	on	on	ADP
crl-26858	54	27	a	a	DET
crl-26858	54	28	scale	scale	NOUN
crl-26858	54	29	from	from	ADP
crl-26858	54	30	1	1	NUM
crl-26858	54	31	to	to	ADP
crl-26858	54	32	4	4	NUM
crl-26858	54	33	,	,	PUNCT
crl-26858	54	34	with	with	ADP
crl-26858	54	35	the	the	DET
crl-26858	54	36	scores	score	NOUN
crl-26858	54	37	labeled	label	VERB
crl-26858	54	38	as	as	ADV
crl-26858	54	39	bad	bad	ADJ
crl-26858	54	40	(	(	PUNCT
crl-26858	54	41	1	1	NUM
crl-26858	54	42	)	)	PUNCT
crl-26858	54	43	,	,	PUNCT
crl-26858	54	44	so	so	ADV
crl-26858	54	45	-	-	PUNCT
crl-26858	54	46	so	so	ADV
crl-26858	54	47	(	(	PUNCT
crl-26858	54	48	2	2	NUM
crl-26858	54	49	)	)	PUNCT
crl-26858	54	50	,	,	PUNCT
crl-26858	54	51	good	good	ADJ
crl-26858	54	52	(	(	PUNCT
crl-26858	54	53	3	3	NUM
crl-26858	54	54	)	)	PUNCT
crl-26858	54	55	,	,	PUNCT
crl-26858	54	56	and	and	CCONJ
crl-26858	54	57	excellent	excellent	ADJ
crl-26858	54	58	(	(	PUNCT
crl-26858	54	59	4	4	NUM
crl-26858	54	60	)	)	PUNCT
crl-26858	54	61	.	.	PUNCT
crl-26858	55	1	a	a	DET
crl-26858	55	2	sample	sample	NOUN
crl-26858	55	3	of	of	ADP
crl-26858	55	4	360	360	NUM
crl-26858	55	5	transcripts	transcript	NOUN
crl-26858	55	6	was	be	AUX
crl-26858	55	7	taken	take	VERB
crl-26858	55	8	from	from	ADP
crl-26858	55	9	each	each	DET
crl-26858	55	10	institution	institution	NOUN
crl-26858	55	11	after	after	ADP
crl-26858	55	12	data	datum	NOUN
crl-26858	55	13	cleaning	clean	VERB
crl-26858	55	14	;	;	PUNCT
crl-26858	55	15	this	this	DET
crl-26858	55	16	sample	sample	NOUN
crl-26858	55	17	amounted	amount	VERB
crl-26858	55	18	to	to	ADP
crl-26858	55	19	almost	almost	ADV
crl-26858	55	20	100	100	NUM
crl-26858	55	21	%	%	NOUN
crl-26858	55	22	of	of	ADP
crl-26858	55	23	shsu	shsu	NOUN
crl-26858	55	24	’s	’s	PART
crl-26858	55	25	potential	potential	ADJ
crl-26858	55	26	transcripts	transcript	NOUN
crl-26858	55	27	for	for	ADP
crl-26858	55	28	the	the	DET
crl-26858	55	29	period	period	NOUN
crl-26858	55	30	and	and	CCONJ
crl-26858	55	31	20	20	NUM
crl-26858	55	32	%	%	NOUN
crl-26858	55	33	of	of	ADP
crl-26858	55	34	utk	utk	PROPN
crl-26858	55	35	’s	’s	PART
crl-26858	55	36	potential	potential	ADJ
crl-26858	55	37	transcripts	transcript	NOUN
crl-26858	55	38	for	for	ADP
crl-26858	55	39	the	the	DET
crl-26858	55	40	period	period	NOUN
crl-26858	55	41	.	.	PUNCT
crl-26858	56	1	in	in	SCONJ
crl-26858	56	2	order	order	NOUN
crl-26858	56	3	to	to	PART
crl-26858	56	4	take	take	VERB
crl-26858	56	5	a	a	DET
crl-26858	56	6	random	random	ADJ
crl-26858	56	7	sampling	sampling	NOUN
crl-26858	56	8	of	of	ADP
crl-26858	56	9	utk	utk	PROPN
crl-26858	56	10	’s	’s	PART
crl-26858	56	11	larger	large	ADJ
crl-26858	56	12	dataset	dataset	NOUN
crl-26858	56	13	,	,	PUNCT
crl-26858	56	14	a	a	DET
crl-26858	56	15	rand	rand	NOUN
crl-26858	56	16	(	(	PUNCT
crl-26858	56	17	)	)	PUNCT
crl-26858	56	18	function	function	NOUN
crl-26858	56	19	was	be	AUX
crl-26858	56	20	inserted	insert	VERB
crl-26858	56	21	in	in	ADP
crl-26858	56	22	a	a	DET
crl-26858	56	23	blank	blank	ADJ
crl-26858	56	24	column	column	NOUN
crl-26858	56	25	of	of	ADP
crl-26858	56	26	the	the	DET
crl-26858	56	27	data	data	NOUN
crl-26858	56	28	spreadsheet	spreadsheet	NOUN
crl-26858	56	29	to	to	PART
crl-26858	56	30	generate	generate	VERB
crl-26858	56	31	a	a	DET
crl-26858	56	32	random	random	ADJ
crl-26858	56	33	number	number	NOUN
crl-26858	56	34	;	;	PUNCT
crl-26858	56	35	records	record	NOUN
crl-26858	56	36	were	be	AUX
crl-26858	56	37	sorted	sort	VERB
crl-26858	56	38	according	accord	VERB
crl-26858	56	39	to	to	ADP
crl-26858	56	40	that	that	DET
crl-26858	56	41	random	random	ADJ
crl-26858	56	42	value	value	NOUN
crl-26858	56	43	,	,	PUNCT
crl-26858	56	44	and	and	CCONJ
crl-26858	56	45	the	the	DET
crl-26858	56	46	first	first	ADJ
crl-26858	56	47	360	360	NUM
crl-26858	56	48	randomly	randomly	ADV
crl-26858	56	49	ordered	order	VERB
crl-26858	56	50	rows	row	NOUN
crl-26858	56	51	were	be	AUX
crl-26858	56	52	selected	select	VERB
crl-26858	56	53	for	for	ADP
crl-26858	56	54	analysis	analysis	NOUN
crl-26858	56	55	.	.	PUNCT
crl-26858	57	1	to	to	PART
crl-26858	57	2	test	test	VERB
crl-26858	57	3	interrater	interrater	ADJ
crl-26858	57	4	reliability	reliability	NOUN
crl-26858	57	5	,	,	PUNCT
crl-26858	57	6	two	two	NUM
crl-26858	57	7	sample	sample	NOUN
crl-26858	57	8	transcripts	transcript	NOUN
crl-26858	57	9	were	be	AUX
crl-26858	57	10	selected	select	VERB
crl-26858	57	11	from	from	ADP
crl-26858	57	12	each	each	DET
crl-26858	57	13	institutional	institutional	ADJ
crl-26858	57	14	dataset	dataset	NOUN
crl-26858	57	15	(	(	PUNCT
crl-26858	57	16	four	four	NUM
crl-26858	57	17	records	record	NOUN
crl-26858	57	18	total	total	ADJ
crl-26858	57	19	)	)	PUNCT
crl-26858	57	20	and	and	CCONJ
crl-26858	57	21	scored	score	VERB
crl-26858	57	22	by	by	ADP
crl-26858	57	23	both	both	DET
crl-26858	57	24	researchers	researcher	NOUN
crl-26858	57	25	using	use	VERB
crl-26858	57	26	the	the	DET
crl-26858	57	27	rubric	rubric	NOUN
crl-26858	57	28	.	.	PUNCT
crl-26858	58	1	two	two	NUM
crl-26858	58	2	weeks	week	NOUN
crl-26858	58	3	later	later	ADV
crl-26858	58	4	,	,	PUNCT
crl-26858	58	5	without	without	ADP
crl-26858	58	6	referencing	reference	VERB
crl-26858	58	7	their	their	PRON
crl-26858	58	8	first	first	ADJ
crl-26858	58	9	set	set	NOUN
crl-26858	58	10	of	of	ADP
crl-26858	58	11	scores	score	NOUN
crl-26858	58	12	,	,	PUNCT
crl-26858	58	13	both	both	DET
crl-26858	58	14	researchers	researcher	NOUN
crl-26858	58	15	scored	score	VERB
crl-26858	58	16	the	the	DET
crl-26858	58	17	same	same	ADJ
crl-26858	58	18	sample	sample	NOUN
crl-26858	58	19	records	record	NOUN
crl-26858	58	20	again	again	ADV
crl-26858	58	21	.	.	PUNCT
crl-26858	59	1	an	an	DET
crl-26858	59	2	average	average	ADJ
crl-26858	59	3	agreement	agreement	NOUN
crl-26858	59	4	of	of	ADP
crl-26858	59	5	84.4	84.4	NUM
crl-26858	59	6	%	%	NOUN
crl-26858	59	7	between	between	ADP
crl-26858	59	8	raters	rater	NOUN
crl-26858	59	9	demonstrated	demonstrate	VERB
crl-26858	59	10	acceptable	acceptable	ADJ
crl-26858	59	11	interrater	interrater	ADJ
crl-26858	59	12	reliability	reliability	NOUN
crl-26858	59	13	.	.	PUNCT
crl-26858	60	1	an	an	DET
crl-26858	60	2	average	average	NOUN
crl-26858	60	3	of	of	ADP
crl-26858	60	4	84.4	84.4	NUM
crl-26858	60	5	%	%	NOUN
crl-26858	60	6	agreement	agreement	NOUN
crl-26858	60	7	was	be	AUX
crl-26858	60	8	also	also	ADV
crl-26858	60	9	found	find	VERB
crl-26858	60	10	between	between	ADP
crl-26858	60	11	each	each	DET
crl-26858	60	12	researcher	researcher	NOUN
crl-26858	60	13	’s	’s	PART
crl-26858	60	14	first	first	ADJ
crl-26858	60	15	and	and	CCONJ
crl-26858	60	16	second	second	ADJ
crl-26858	60	17	sets	set	NOUN
crl-26858	60	18	of	of	ADP
crl-26858	60	19	scores	score	NOUN
crl-26858	60	20	,	,	PUNCT
crl-26858	60	21	indicating	indicate	VERB
crl-26858	60	22	acceptable	acceptable	ADJ
crl-26858	60	23	intra	intra	ADJ
crl-26858	60	24	-	-	ADJ
crl-26858	60	25	rater	rater	ADJ
crl-26858	60	26	reliability	reliability	NOUN
crl-26858	60	27	as	as	ADV
crl-26858	60	28	well	well	ADV
crl-26858	60	29	.	.	PUNCT
crl-26858	61	1	after	after	ADP
crl-26858	61	2	establishing	establish	VERB
crl-26858	61	3	reliability	reliability	NOUN
crl-26858	61	4	,	,	PUNCT
crl-26858	61	5	each	each	DET
crl-26858	61	6	researcher	researcher	NOUN
crl-26858	61	7	proceeded	proceed	VERB
crl-26858	61	8	to	to	PART
crl-26858	61	9	rate	rate	VERB
crl-26858	61	10	the	the	DET
crl-26858	61	11	first	first	ADJ
crl-26858	61	12	25	25	NUM
crl-26858	61	13	records	record	NOUN
crl-26858	61	14	from	from	ADP
crl-26858	61	15	the	the	DET
crl-26858	61	16	other	other	ADJ
crl-26858	61	17	institution	institution	NOUN
crl-26858	61	18	to	to	PART
crl-26858	61	19	check	check	VERB
crl-26858	61	20	for	for	ADP
crl-26858	61	21	any	any	DET
crl-26858	61	22	issues	issue	NOUN
crl-26858	61	23	or	or	CCONJ
crl-26858	61	24	questions	question	NOUN
crl-26858	61	25	which	which	PRON
crl-26858	61	26	might	might	AUX
crl-26858	61	27	require	require	VERB
crl-26858	61	28	clarification	clarification	NOUN
crl-26858	61	29	;	;	PUNCT
crl-26858	61	30	no	no	DET
crl-26858	61	31	issues	issue	NOUN
crl-26858	61	32	arose	arise	VERB
crl-26858	61	33	.	.	PUNCT
crl-26858	62	1	each	each	DET
crl-26858	62	2	researcher	researcher	NOUN
crl-26858	62	3	then	then	ADV
crl-26858	62	4	completed	complete	VERB
crl-26858	62	5	ratings	rating	NOUN
crl-26858	62	6	for	for	ADP
crl-26858	62	7	half	half	DET
crl-26858	62	8	the	the	DET
crl-26858	62	9	chat	chat	NOUN
crl-26858	62	10	transcripts	transcript	NOUN
crl-26858	62	11	from	from	ADP
crl-26858	62	12	their	their	PRON
crl-26858	62	13	own	own	ADJ
crl-26858	62	14	institution	institution	NOUN
crl-26858	62	15	and	and	CCONJ
crl-26858	62	16	half	half	DET
crl-26858	62	17	the	the	DET
crl-26858	62	18	transcripts	transcript	NOUN
crl-26858	62	19	from	from	ADP
crl-26858	62	20	the	the	DET
crl-26858	62	21	other	other	ADJ
crl-26858	62	22	institution	institution	NOUN
crl-26858	62	23	(	(	PUNCT
crl-26858	62	24	one	one	NUM
crl-26858	62	25	rater	rater	NOUN
crl-26858	62	26	per	per	ADP
crl-26858	62	27	chat	chat	NOUN
crl-26858	62	28	)	)	PUNCT
crl-26858	62	29	.	.	PUNCT
crl-26858	63	1	during	during	ADP
crl-26858	63	2	the	the	DET
crl-26858	63	3	rating	rating	NOUN
crl-26858	63	4	process	process	NOUN
crl-26858	63	5	,	,	PUNCT
crl-26858	63	6	570	570	NUM
crl-26858	63	7	college	college	PROPN
crl-26858	63	8	&	&	CCONJ
crl-26858	63	9	research	research	PROPN
crl-26858	63	10	libraries	library	NOUN
crl-26858	63	11	july	july	PROPN
crl-26858	63	12	2025	2025	NUM
crl-26858	63	13	a	a	DET
crl-26858	63	14	total	total	NOUN
crl-26858	63	15	of	of	ADP
crl-26858	63	16	ten	ten	NUM
crl-26858	63	17	transcripts	transcript	NOUN
crl-26858	63	18	were	be	AUX
crl-26858	63	19	excluded	exclude	VERB
crl-26858	63	20	from	from	ADP
crl-26858	63	21	the	the	DET
crl-26858	63	22	dataset	dataset	NOUN
crl-26858	63	23	as	as	ADP
crl-26858	63	24	being	be	AUX
crl-26858	63	25	insufficient	insufficient	ADJ
crl-26858	63	26	for	for	ADP
crl-26858	63	27	rating	rating	NOUN
crl-26858	63	28	(	(	PUNCT
crl-26858	63	29	e.g.	e.g.	ADV
crl-26858	63	30	,	,	PUNCT
crl-26858	63	31	one	one	NUM
crl-26858	63	32	transcript	transcript	NOUN
crl-26858	63	33	simply	simply	ADV
crl-26858	63	34	represented	represent	VERB
crl-26858	63	35	a	a	DET
crl-26858	63	36	patron	patron	NOUN
crl-26858	63	37	logging	log	VERB
crl-26858	63	38	back	back	ADP
crl-26858	63	39	in	in	ADV
crl-26858	63	40	to	to	PART
crl-26858	63	41	say	say	VERB
crl-26858	63	42	“	"	PUNCT
crl-26858	63	43	thank	thank	VERB
crl-26858	63	44	you	you	PRON
crl-26858	63	45	”	"	PUNCT
crl-26858	63	46	after	after	SCONJ
crl-26858	63	47	they	they	PRON
crl-26858	63	48	had	have	AUX
crl-26858	63	49	accidentally	accidentally	ADV
crl-26858	63	50	lost	lose	VERB
crl-26858	63	51	the	the	DET
crl-26858	63	52	chat	chat	NOUN
crl-26858	63	53	connection	connection	NOUN
crl-26858	63	54	)	)	PUNCT
crl-26858	63	55	.	.	PUNCT
crl-26858	64	1	finally	finally	ADV
crl-26858	64	2	,	,	PUNCT
crl-26858	64	3	these	these	DET
crl-26858	64	4	rubric	rubric	NOUN
crl-26858	64	5	-	-	PUNCT
crl-26858	64	6	based	base	VERB
crl-26858	64	7	librarian	librarian	ADJ
crl-26858	64	8	scores	score	NOUN
crl-26858	64	9	were	be	AUX
crl-26858	64	10	analyzed	analyze	VERB
crl-26858	64	11	and	and	CCONJ
crl-26858	64	12	compared	compare	VERB
crl-26858	64	13	to	to	ADP
crl-26858	64	14	the	the	DET
crl-26858	64	15	patron	patron	NOUN
crl-26858	64	16	ratings	rating	NOUN
crl-26858	64	17	.	.	PUNCT
crl-26858	65	1	descriptive	descriptive	ADJ
crl-26858	65	2	statistics	statistic	NOUN
crl-26858	65	3	were	be	AUX
crl-26858	65	4	collected	collect	VERB
crl-26858	65	5	,	,	PUNCT
crl-26858	65	6	and	and	CCONJ
crl-26858	65	7	pearson	pearson	PROPN
crl-26858	65	8	’s	’s	PART
crl-26858	65	9	correlation	correlation	NOUN
crl-26858	65	10	tests	test	NOUN
crl-26858	65	11	were	be	AUX
crl-26858	65	12	run	run	VERB
crl-26858	65	13	as	as	ADP
crl-26858	65	14	appropriate	appropriate	ADJ
crl-26858	65	15	.	.	PUNCT
crl-26858	66	1	results	result	NOUN
crl-26858	66	2	after	after	ADP
crl-26858	66	3	scoring	scoring	NOUN
crl-26858	66	4	and	and	CCONJ
crl-26858	66	5	excluding	exclude	VERB
crl-26858	66	6	insufficient	insufficient	ADJ
crl-26858	66	7	transcripts	transcript	NOUN
crl-26858	66	8	,	,	PUNCT
crl-26858	66	9	a	a	DET
crl-26858	66	10	total	total	NOUN
crl-26858	66	11	of	of	ADP
crl-26858	66	12	710	710	NUM
crl-26858	66	13	transcripts	transcript	NOUN
crl-26858	66	14	were	be	AUX
crl-26858	66	15	found	find	VERB
crl-26858	66	16	eligible	eligible	ADJ
crl-26858	66	17	for	for	ADP
crl-26858	66	18	analysis	analysis	NOUN
crl-26858	66	19	,	,	PUNCT
crl-26858	66	20	including	include	VERB
crl-26858	66	21	357	357	NUM
crl-26858	66	22	(	(	PUNCT
crl-26858	66	23	50.3	50.3	NUM
crl-26858	66	24	%	%	NOUN
crl-26858	66	25	)	)	PUNCT
crl-26858	66	26	from	from	ADP
crl-26858	66	27	hodges	hodge	NOUN
crl-26858	66	28	and	and	CCONJ
crl-26858	66	29	353	353	NUM
crl-26858	66	30	(	(	PUNCT
crl-26858	66	31	49.7	49.7	NUM
crl-26858	66	32	%	%	NOUN
crl-26858	66	33	)	)	PUNCT
crl-26858	66	34	from	from	ADP
crl-26858	66	35	shsu	shsu	NOUN
crl-26858	66	36	.	.	PUNCT
crl-26858	67	1	approximately	approximately	ADV
crl-26858	67	2	60	60	NUM
crl-26858	67	3	%	%	NOUN
crl-26858	67	4	of	of	ADP
crl-26858	67	5	these	these	DET
crl-26858	67	6	chats	chat	NOUN
crl-26858	67	7	occurred	occur	VERB
crl-26858	67	8	before	before	ADP
crl-26858	67	9	the	the	DET
crl-26858	67	10	covid	covid	PROPN
crl-26858	67	11	pandemic	pandemic	PROPN
crl-26858	67	12	(	(	PUNCT
crl-26858	67	13	defined	define	VERB
crl-26858	67	14	for	for	ADP
crl-26858	67	15	convenience	convenience	NOUN
crl-26858	67	16	by	by	ADP
crl-26858	67	17	a	a	DET
crl-26858	67	18	date	date	NOUN
crl-26858	67	19	of	of	ADP
crl-26858	67	20	march	march	PROPN
crl-26858	67	21	15	15	NUM
crl-26858	67	22	,	,	PUNCT
crl-26858	67	23	2020	2020	NUM
crl-26858	67	24	)	)	PUNCT
crl-26858	67	25	,	,	PUNCT
crl-26858	67	26	including	include	VERB
crl-26858	67	27	212	212	NUM
crl-26858	67	28	chats	chat	NOUN
crl-26858	67	29	from	from	ADP
crl-26858	67	30	hodges	hodge	NOUN
crl-26858	67	31	and	and	CCONJ
crl-26858	67	32	217	217	NUM
crl-26858	67	33	chats	chat	NOUN
crl-26858	67	34	from	from	ADP
crl-26858	67	35	shsu	shsu	NOUN
crl-26858	67	36	.	.	PUNCT
crl-26858	68	1	the	the	DET
crl-26858	68	2	remaining	remain	VERB
crl-26858	68	3	40	40	NUM
crl-26858	68	4	%	%	NOUN
crl-26858	68	5	of	of	ADP
crl-26858	68	6	the	the	DET
crl-26858	68	7	chats	chat	NOUN
crl-26858	68	8	analyzed	analyze	VERB
crl-26858	68	9	occurred	occur	VERB
crl-26858	68	10	during	during	ADP
crl-26858	68	11	the	the	DET
crl-26858	68	12	covid	covid	PROPN
crl-26858	68	13	pandemic	pandemic	PROPN
crl-26858	68	14	up	up	ADP
crl-26858	68	15	to	to	ADP
crl-26858	68	16	the	the	DET
crl-26858	68	17	close	close	NOUN
crl-26858	68	18	of	of	ADP
crl-26858	68	19	the	the	DET
crl-26858	68	20	data	data	NOUN
crl-26858	68	21	collection	collection	NOUN
crl-26858	68	22	period	period	NOUN
crl-26858	68	23	(	(	PUNCT
crl-26858	68	24	march	march	PROPN
crl-26858	68	25	15	15	NUM
crl-26858	68	26	,	,	PUNCT
crl-26858	68	27	2020	2020	NUM
crl-26858	68	28	,	,	PUNCT
crl-26858	68	29	through	through	ADP
crl-26858	68	30	july	july	PROPN
crl-26858	68	31	30	30	NUM
crl-26858	68	32	,	,	PUNCT
crl-26858	68	33	2020	2020	NUM
crl-26858	68	34	)	)	PUNCT
crl-26858	68	35	,	,	PUNCT
crl-26858	68	36	including	include	VERB
crl-26858	68	37	145	145	NUM
crl-26858	68	38	chats	chat	NOUN
crl-26858	68	39	from	from	ADP
crl-26858	68	40	hodges	hodge	NOUN
crl-26858	68	41	and	and	CCONJ
crl-26858	68	42	136	136	NUM
crl-26858	68	43	chats	chat	NOUN
crl-26858	68	44	from	from	ADP
crl-26858	68	45	shsu	shsu	NOUN
crl-26858	68	46	.	.	PUNCT
crl-26858	69	1	chat	chat	PROPN
crl-26858	69	2	characteristics	characteristic	NOUN
crl-26858	69	3	the	the	DET
crl-26858	69	4	length	length	NOUN
crl-26858	69	5	of	of	ADP
crl-26858	69	6	time	time	NOUN
crl-26858	69	7	each	each	DET
crl-26858	69	8	patron	patron	NOUN
crl-26858	69	9	spent	spend	VERB
crl-26858	69	10	waiting	wait	VERB
crl-26858	69	11	for	for	ADP
crl-26858	69	12	an	an	DET
crl-26858	69	13	initial	initial	ADJ
crl-26858	69	14	response	response	NOUN
crl-26858	69	15	to	to	ADP
crl-26858	69	16	their	their	PRON
crl-26858	69	17	chat	chat	NOUN
crl-26858	69	18	was	be	AUX
crl-26858	69	19	documented	document	VERB
crl-26858	69	20	in	in	ADP
crl-26858	69	21	the	the	DET
crl-26858	69	22	chat	chat	NOUN
crl-26858	69	23	transcripts	transcript	NOUN
crl-26858	69	24	as	as	ADP
crl-26858	69	25	“	"	PUNCT
crl-26858	69	26	wait	wait	VERB
crl-26858	69	27	time	time	NOUN
crl-26858	69	28	”	"	PUNCT
crl-26858	69	29	and	and	CCONJ
crl-26858	69	30	was	be	AUX
crl-26858	69	31	measured	measure	VERB
crl-26858	69	32	in	in	ADP
crl-26858	69	33	seconds	second	NOUN
crl-26858	69	34	.	.	PUNCT
crl-26858	70	1	the	the	DET
crl-26858	70	2	average	average	ADJ
crl-26858	70	3	wait	wait	VERB
crl-26858	70	4	time	time	NOUN
crl-26858	70	5	overall	overall	ADV
crl-26858	70	6	was	be	AUX
crl-26858	70	7	19.7	19.7	NUM
crl-26858	70	8	seconds	second	NOUN
crl-26858	70	9	,	,	PUNCT
crl-26858	70	10	but	but	CCONJ
crl-26858	70	11	this	this	PRON
crl-26858	70	12	varied	varied	ADJ
crl-26858	70	13	between	between	ADP
crl-26858	70	14	institutions	institution	NOUN
crl-26858	70	15	,	,	PUNCT
crl-26858	70	16	with	with	ADP
crl-26858	70	17	hodges	hodge	NOUN
crl-26858	70	18	averaging	average	VERB
crl-26858	70	19	15.6	15.6	NUM
crl-26858	70	20	seconds	second	NOUN
crl-26858	70	21	,	,	PUNCT
crl-26858	70	22	which	which	PRON
crl-26858	70	23	was	be	AUX
crl-26858	70	24	8.2	8.2	NUM
crl-26858	70	25	seconds	second	NOUN
crl-26858	70	26	faster	fast	ADV
crl-26858	70	27	than	than	SCONJ
crl-26858	70	28	shsu	shsu	VERB
crl-26858	70	29	’s	’s	PART
crl-26858	70	30	slower	slow	ADJ
crl-26858	70	31	average	average	NOUN
crl-26858	70	32	of	of	ADP
crl-26858	70	33	23.8	23.8	NUM
crl-26858	70	34	seconds	second	NOUN
crl-26858	70	35	.	.	PUNCT
crl-26858	71	1	the	the	DET
crl-26858	71	2	extreme	extreme	ADJ
crl-26858	71	3	outliers	outlier	NOUN
crl-26858	71	4	for	for	ADP
crl-26858	71	5	wait	wait	NOUN
crl-26858	71	6	time	time	NOUN
crl-26858	71	7	were	be	AUX
crl-26858	71	8	documented	document	VERB
crl-26858	71	9	at	at	ADP
crl-26858	71	10	1707	1707	NUM
crl-26858	71	11	seconds	second	NOUN
crl-26858	71	12	(	(	PUNCT
crl-26858	71	13	hodges	hodge	NOUN
crl-26858	71	14	)	)	PUNCT
crl-26858	71	15	and	and	CCONJ
crl-26858	71	16	1562	1562	NUM
crl-26858	71	17	seconds	second	NOUN
crl-26858	71	18	(	(	PUNCT
crl-26858	71	19	shsu)—about	shsu)—about	ADP
crl-26858	71	20	28.5	28.5	NUM
crl-26858	71	21	minutes	minute	NOUN
crl-26858	71	22	and	and	CCONJ
crl-26858	71	23	26	26	NUM
crl-26858	71	24	minutes	minute	NOUN
crl-26858	71	25	,	,	PUNCT
crl-26858	71	26	respectively	respectively	ADV
crl-26858	71	27	.	.	PUNCT
crl-26858	72	1	even	even	ADV
crl-26858	72	2	with	with	ADP
crl-26858	72	3	these	these	DET
crl-26858	72	4	two	two	NUM
crl-26858	72	5	outliers	outlier	NOUN
crl-26858	72	6	removed	remove	VERB
crl-26858	72	7	from	from	ADP
crl-26858	72	8	the	the	DET
crl-26858	72	9	data	datum	NOUN
crl-26858	72	10	,	,	PUNCT
crl-26858	72	11	hodges	hodge	NOUN
crl-26858	72	12	still	still	ADV
crl-26858	72	13	averaged	average	VERB
crl-26858	72	14	8.6	8.6	NUM
crl-26858	72	15	seconds	second	NOUN
crl-26858	72	16	faster	fast	ADV
crl-26858	72	17	than	than	ADP
crl-26858	72	18	shsu	shsu	NOUN
crl-26858	72	19	(	(	PUNCT
crl-26858	72	20	10.8	10.8	NUM
crl-26858	72	21	seconds	second	NOUN
crl-26858	72	22	versus	versus	ADP
crl-26858	72	23	19.4	19.4	NUM
crl-26858	72	24	seconds	second	NOUN
crl-26858	72	25	,	,	PUNCT
crl-26858	72	26	respectively	respectively	ADV
crl-26858	72	27	)	)	PUNCT
crl-26858	72	28	.	.	PUNCT
crl-26858	73	1	the	the	DET
crl-26858	73	2	duration	duration	NOUN
crl-26858	73	3	of	of	ADP
crl-26858	73	4	each	each	DET
crl-26858	73	5	chat	chat	NOUN
crl-26858	73	6	in	in	ADP
crl-26858	73	7	seconds	second	NOUN
crl-26858	73	8	was	be	AUX
crl-26858	73	9	also	also	ADV
crl-26858	73	10	included	include	VERB
crl-26858	73	11	in	in	ADP
crl-26858	73	12	the	the	DET
crl-26858	73	13	chat	chat	PROPN
crl-26858	73	14	data	datum	NOUN
crl-26858	73	15	.	.	PUNCT
crl-26858	74	1	the	the	DET
crl-26858	74	2	average	average	ADJ
crl-26858	74	3	chat	chat	NOUN
crl-26858	74	4	overall	overall	ADV
crl-26858	74	5	lasted	last	VERB
crl-26858	74	6	615.8	615.8	NUM
crl-26858	74	7	seconds	second	NOUN
crl-26858	74	8	(	(	PUNCT
crl-26858	74	9	just	just	ADV
crl-26858	74	10	over	over	ADP
crl-26858	74	11	10	10	NUM
crl-26858	74	12	minutes	minute	NOUN
crl-26858	74	13	)	)	PUNCT
crl-26858	74	14	,	,	PUNCT
crl-26858	74	15	but	but	CCONJ
crl-26858	74	16	again	again	ADV
crl-26858	74	17	the	the	DET
crl-26858	74	18	data	datum	NOUN
crl-26858	74	19	showed	show	VERB
crl-26858	74	20	variance	variance	NOUN
crl-26858	74	21	between	between	ADP
crl-26858	74	22	institutions	institution	NOUN
crl-26858	74	23	.	.	PUNCT
crl-26858	75	1	hodges	hodges	PROPN
crl-26858	75	2	library	library	PROPN
crl-26858	75	3	personnel	personnel	NOUN
crl-26858	75	4	chatted	chat	VERB
crl-26858	75	5	longer	long	ADV
crl-26858	75	6	on	on	ADP
crl-26858	75	7	average	average	ADJ
crl-26858	75	8	than	than	ADP
crl-26858	75	9	shsu	shsu	NOUN
crl-26858	75	10	personnel	personnel	NOUN
crl-26858	75	11	,	,	PUNCT
crl-26858	75	12	at	at	ADP
crl-26858	75	13	754.2	754.2	NUM
crl-26858	75	14	seconds	second	NOUN
crl-26858	75	15	(	(	PUNCT
crl-26858	75	16	12.5	12.5	NUM
crl-26858	75	17	minutes	minute	NOUN
crl-26858	75	18	)	)	PUNCT
crl-26858	75	19	versus	versus	ADP
crl-26858	75	20	475.8	475.8	NUM
crl-26858	75	21	seconds	second	NOUN
crl-26858	75	22	(	(	PUNCT
crl-26858	75	23	just	just	ADV
crl-26858	75	24	shy	shy	ADJ
crl-26858	75	25	of	of	ADP
crl-26858	75	26	8	8	NUM
crl-26858	75	27	minutes	minute	NOUN
crl-26858	75	28	)	)	PUNCT
crl-26858	75	29	,	,	PUNCT
crl-26858	75	30	respectively	respectively	ADV
crl-26858	75	31	.	.	PUNCT
crl-26858	76	1	along	along	ADP
crl-26858	76	2	with	with	ADP
crl-26858	76	3	longer	long	ADJ
crl-26858	76	4	average	average	ADJ
crl-26858	76	5	duration	duration	NOUN
crl-26858	76	6	of	of	ADP
crl-26858	76	7	chat	chat	PROPN
crl-26858	76	8	,	,	PUNCT
crl-26858	76	9	hodges	hodge	NOUN
crl-26858	76	10	also	also	ADV
crl-26858	76	11	exchanged	exchange	VERB
crl-26858	76	12	a	a	DET
crl-26858	76	13	larger	large	ADJ
crl-26858	76	14	number	number	NOUN
crl-26858	76	15	of	of	ADP
crl-26858	76	16	messages	message	NOUN
crl-26858	76	17	in	in	ADP
crl-26858	76	18	the	the	DET
crl-26858	76	19	average	average	ADJ
crl-26858	76	20	chat	chat	NOUN
crl-26858	76	21	:	:	PUNCT
crl-26858	76	22	14.8	14.8	NUM
crl-26858	76	23	messages	message	NOUN
crl-26858	76	24	,	,	PUNCT
crl-26858	76	25	compared	compare	VERB
crl-26858	76	26	to	to	ADP
crl-26858	76	27	just	just	ADV
crl-26858	76	28	10.8	10.8	NUM
crl-26858	76	29	messages	message	NOUN
crl-26858	76	30	on	on	ADP
crl-26858	76	31	average	average	ADJ
crl-26858	76	32	at	at	ADP
crl-26858	76	33	shsu	shsu	NOUN
crl-26858	76	34	(	(	PUNCT
crl-26858	76	35	the	the	DET
crl-26858	76	36	overall	overall	ADJ
crl-26858	76	37	average	average	ADJ
crl-26858	76	38	number	number	NOUN
crl-26858	76	39	of	of	ADP
crl-26858	76	40	messages	message	NOUN
crl-26858	76	41	was	be	AUX
crl-26858	76	42	12.8	12.8	NUM
crl-26858	76	43	)	)	PUNCT
crl-26858	76	44	.	.	PUNCT
crl-26858	77	1	statistical	statistical	ADJ
crl-26858	77	2	testing	testing	NOUN
crl-26858	77	3	was	be	AUX
crl-26858	77	4	conducted	conduct	VERB
crl-26858	77	5	to	to	PART
crl-26858	77	6	determine	determine	VERB
crl-26858	77	7	whether	whether	SCONJ
crl-26858	77	8	these	these	DET
crl-26858	77	9	more	more	ADV
crl-26858	77	10	mundane	mundane	ADJ
crl-26858	77	11	chat	chat	NOUN
crl-26858	77	12	characteristics	characteristic	NOUN
crl-26858	77	13	correlated	correlate	VERB
crl-26858	77	14	to	to	ADP
crl-26858	77	15	patron	patron	NOUN
crl-26858	77	16	ratings	rating	NOUN
crl-26858	77	17	.	.	PUNCT
crl-26858	78	1	the	the	DET
crl-26858	78	2	wait	wait	NOUN
crl-26858	78	3	time	time	NOUN
crl-26858	78	4	,	,	PUNCT
crl-26858	78	5	duration	duration	NOUN
crl-26858	78	6	,	,	PUNCT
crl-26858	78	7	and	and	CCONJ
crl-26858	78	8	message	message	NOUN
crl-26858	78	9	count	count	NOUN
crl-26858	78	10	all	all	PRON
crl-26858	78	11	lacked	lack	VERB
crl-26858	78	12	statistically	statistically	ADV
crl-26858	78	13	significant	significant	ADJ
crl-26858	78	14	correlations	correlation	NOUN
crl-26858	78	15	to	to	ADP
crl-26858	78	16	patron	patron	NOUN
crl-26858	78	17	rating	rating	NOUN
crl-26858	78	18	(	(	PUNCT
crl-26858	78	19	pearson	pearson	PROPN
crl-26858	78	20	’s	’s	PART
crl-26858	78	21	correlation	correlation	NOUN
crl-26858	78	22	coefficients	coefficient	VERB
crl-26858	78	23	=	=	SYM
crl-26858	78	24	-0.04	-0.04	NUM
crl-26858	78	25	,	,	PUNCT
crl-26858	78	26	0.04	0.04	NUM
crl-26858	78	27	,	,	PUNCT
crl-26858	78	28	and	and	CCONJ
crl-26858	78	29	0.06	0.06	NUM
crl-26858	78	30	,	,	PUNCT
crl-26858	78	31	respectively	respectively	ADV
crl-26858	78	32	)	)	PUNCT
crl-26858	78	33	;	;	PUNCT
crl-26858	78	34	patron	patron	NOUN
crl-26858	78	35	ratings	rating	NOUN
crl-26858	78	36	did	do	AUX
crl-26858	78	37	not	not	PART
crl-26858	78	38	appear	appear	VERB
crl-26858	78	39	to	to	PART
crl-26858	78	40	be	be	AUX
crl-26858	78	41	influenced	influence	VERB
crl-26858	78	42	by	by	ADP
crl-26858	78	43	chats	chat	NOUN
crl-26858	78	44	being	be	AUX
crl-26858	78	45	either	either	CCONJ
crl-26858	78	46	faster	fast	ADV
crl-26858	78	47	or	or	CCONJ
crl-26858	78	48	lengthier	lengthy	ADJ
crl-26858	78	49	.	.	PUNCT
crl-26858	79	1	the	the	DET
crl-26858	79	2	month	month	NOUN
crl-26858	79	3	and	and	CCONJ
crl-26858	79	4	weekday	weekday	NOUN
crl-26858	79	5	of	of	ADP
crl-26858	79	6	the	the	DET
crl-26858	79	7	chat	chat	NOUN
crl-26858	79	8	were	be	AUX
crl-26858	79	9	also	also	ADV
crl-26858	79	10	found	find	VERB
crl-26858	79	11	to	to	PART
crl-26858	79	12	have	have	VERB
crl-26858	79	13	no	no	DET
crl-26858	79	14	correlation	correlation	NOUN
crl-26858	79	15	to	to	ADP
crl-26858	79	16	the	the	DET
crl-26858	79	17	average	average	ADJ
crl-26858	79	18	patron	patron	NOUN
crl-26858	79	19	rating	rating	NOUN
crl-26858	79	20	,	,	PUNCT
crl-26858	79	21	which	which	PRON
crl-26858	79	22	was	be	AUX
crl-26858	79	23	always	always	ADV
crl-26858	79	24	between	between	ADP
crl-26858	79	25	3.6	3.6	NUM
crl-26858	79	26	and	and	CCONJ
crl-26858	79	27	3.9	3.9	NUM
crl-26858	79	28	;	;	PUNCT
crl-26858	79	29	students	student	NOUN
crl-26858	79	30	did	do	AUX
crl-26858	79	31	not	not	PART
crl-26858	79	32	seem	seem	VERB
crl-26858	79	33	more	more	ADV
crl-26858	79	34	satisfied	satisfied	ADJ
crl-26858	79	35	or	or	CCONJ
crl-26858	79	36	more	more	ADV
crl-26858	79	37	frustrated	frustrated	ADJ
crl-26858	79	38	with	with	ADP
crl-26858	79	39	library	library	NOUN
crl-26858	79	40	personnel	personnel	NOUN
crl-26858	79	41	’s	’s	PART
crl-26858	79	42	chat	chat	NOUN
crl-26858	79	43	performance	performance	NOUN
crl-26858	79	44	at	at	ADP
crl-26858	79	45	any	any	DET
crl-26858	79	46	particular	particular	ADJ
crl-26858	79	47	time	time	NOUN
crl-26858	79	48	during	during	ADP
crl-26858	79	49	the	the	DET
crl-26858	79	50	week	week	NOUN
crl-26858	79	51	,	,	PUNCT
crl-26858	79	52	semester	semester	NOUN
crl-26858	79	53	,	,	PUNCT
crl-26858	79	54	or	or	CCONJ
crl-26858	79	55	year	year	NOUN
crl-26858	79	56	.	.	PUNCT
crl-26858	80	1	the	the	DET
crl-26858	80	2	same	same	ADJ
crl-26858	80	3	was	be	AUX
crl-26858	80	4	true	true	ADJ
crl-26858	80	5	for	for	ADP
crl-26858	80	6	patron	patron	NOUN
crl-26858	80	7	ratings	rating	NOUN
crl-26858	80	8	preand	preand	NOUN
crl-26858	81	1	postcovid	postcovid	PROPN
crl-26858	81	2	:	:	PUNCT
crl-26858	81	3	although	although	SCONJ
crl-26858	81	4	individual	individual	ADJ
crl-26858	81	5	chats	chat	NOUN
crl-26858	81	6	occasionally	occasionally	ADV
crl-26858	81	7	earned	earn	VERB
crl-26858	81	8	poor	poor	ADJ
crl-26858	81	9	scores	score	NOUN
crl-26858	81	10	at	at	ADP
crl-26858	81	11	intermittent	intermittent	ADJ
crl-26858	81	12	points	point	NOUN
crl-26858	81	13	in	in	ADP
crl-26858	81	14	both	both	DET
crl-26858	81	15	periods	period	NOUN
crl-26858	81	16	,	,	PUNCT
crl-26858	81	17	the	the	DET
crl-26858	81	18	overall	overall	ADJ
crl-26858	81	19	average	average	NOUN
crl-26858	81	20	did	do	AUX
crl-26858	81	21	not	not	PART
crl-26858	81	22	change	change	VERB
crl-26858	81	23	appreciably	appreciably	ADV
crl-26858	81	24	,	,	PUNCT
crl-26858	81	25	and	and	CCONJ
crl-26858	81	26	a	a	DET
crl-26858	81	27	consistent	consistent	ADJ
crl-26858	81	28	proportion	proportion	NOUN
crl-26858	81	29	of	of	ADP
crl-26858	81	30	chats	chat	NOUN
crl-26858	81	31	earned	earn	VERB
crl-26858	81	32	each	each	DET
crl-26858	81	33	rating	rating	NOUN
crl-26858	81	34	on	on	ADP
crl-26858	81	35	the	the	DET
crl-26858	81	36	scale	scale	NOUN
crl-26858	81	37	from	from	ADP
crl-26858	81	38	1	1	NUM
crl-26858	81	39	to	to	ADP
crl-26858	81	40	4	4	NUM
crl-26858	81	41	.	.	PUNCT
crl-26858	82	1	pearson	pearson	PROPN
crl-26858	82	2	’s	’s	PART
crl-26858	82	3	correlation	correlation	NOUN
crl-26858	82	4	coefficients	coefficient	NOUN
crl-26858	82	5	for	for	ADP
crl-26858	82	6	librarian	librarian	ADJ
crl-26858	82	7	scores	score	NOUN
crl-26858	82	8	also	also	ADV
crl-26858	82	9	did	do	AUX
crl-26858	82	10	not	not	PART
crl-26858	82	11	identify	identify	VERB
crl-26858	82	12	any	any	DET
crl-26858	82	13	relationships	relationship	NOUN
crl-26858	82	14	of	of	ADP
crl-26858	82	15	strong	strong	ADJ
crl-26858	82	16	significance	significance	NOUN
crl-26858	82	17	,	,	PUNCT
crl-26858	82	18	although	although	SCONJ
crl-26858	82	19	librarian	librarian	ADJ
crl-26858	82	20	scores	score	NOUN
crl-26858	82	21	had	have	VERB
crl-26858	82	22	a	a	DET
crl-26858	82	23	low	low	ADJ
crl-26858	82	24	positive	positive	ADJ
crl-26858	82	25	correlation	correlation	NOUN
crl-26858	82	26	with	with	ADP
crl-26858	82	27	both	both	DET
crl-26858	82	28	message	message	NOUN
crl-26858	82	29	count	count	NOUN
crl-26858	82	30	and	and	CCONJ
crl-26858	82	31	duration	duration	NOUN
crl-26858	82	32	and	and	CCONJ
crl-26858	82	33	a	a	DET
crl-26858	82	34	very	very	ADV
crl-26858	82	35	low	low	ADJ
crl-26858	82	36	negative	negative	ADJ
crl-26858	82	37	correlation	correlation	NOUN
crl-26858	82	38	with	with	ADP
crl-26858	82	39	wait	wait	NOUN
crl-26858	82	40	time	time	NOUN
crl-26858	82	41	(	(	PUNCT
crl-26858	82	42	-0.12	-0.12	NOUN
crl-26858	82	43	,	,	PUNCT
crl-26858	82	44	0.24	0.24	NUM
crl-26858	82	45	,	,	PUNCT
crl-26858	82	46	and	and	CCONJ
crl-26858	82	47	0.24	0.24	NUM
crl-26858	82	48	,	,	PUNCT
crl-26858	82	49	respectively	respectively	ADV
crl-26858	82	50	)	)	PUNCT
crl-26858	82	51	.	.	PUNCT
crl-26858	83	1	in	in	ADP
crl-26858	83	2	other	other	ADJ
crl-26858	83	3	words	word	NOUN
crl-26858	83	4	,	,	PUNCT
crl-26858	83	5	librarian	librarian	ADJ
crl-26858	83	6	scores	score	NOUN
crl-26858	83	7	comparison	comparison	NOUN
crl-26858	83	8	of	of	ADP
crl-26858	83	9	librarian	librarian	ADJ
crl-26858	83	10	and	and	CCONJ
crl-26858	83	11	patron	patron	NOUN
crl-26858	83	12	ratings	rating	NOUN
crl-26858	83	13	of	of	ADP
crl-26858	83	14	synchronous	synchronous	ADJ
crl-26858	83	15	chat	chat	NOUN
crl-26858	83	16	interactions	interaction	NOUN
crl-26858	83	17	571	571	NUM
crl-26858	83	18	were	be	AUX
crl-26858	83	19	likely	likely	ADJ
crl-26858	83	20	to	to	PART
crl-26858	83	21	be	be	AUX
crl-26858	83	22	slightly	slightly	ADV
crl-26858	83	23	higher	high	ADJ
crl-26858	83	24	when	when	SCONJ
crl-26858	83	25	more	more	ADJ
crl-26858	83	26	messages	message	NOUN
crl-26858	83	27	were	be	AUX
crl-26858	83	28	exchanged	exchange	VERB
crl-26858	83	29	,	,	PUNCT
crl-26858	83	30	when	when	SCONJ
crl-26858	83	31	a	a	DET
crl-26858	83	32	chat	chat	NOUN
crl-26858	83	33	lasted	last	VERB
crl-26858	83	34	for	for	ADP
crl-26858	83	35	a	a	DET
crl-26858	83	36	longer	long	ADJ
crl-26858	83	37	duration	duration	NOUN
crl-26858	83	38	,	,	PUNCT
crl-26858	83	39	or	or	CCONJ
crl-26858	83	40	when	when	SCONJ
crl-26858	83	41	the	the	DET
crl-26858	83	42	wait	wait	NOUN
crl-26858	83	43	time	time	NOUN
crl-26858	83	44	was	be	AUX
crl-26858	83	45	briefer	brief	ADJ
crl-26858	83	46	.	.	PUNCT
crl-26858	84	1	patron	patron	NOUN
crl-26858	84	2	ratings	rating	VERB
crl-26858	84	3	the	the	DET
crl-26858	84	4	average	average	ADJ
crl-26858	84	5	patron	patron	NOUN
crl-26858	84	6	rating	rating	NOUN
crl-26858	84	7	overall	overall	ADV
crl-26858	84	8	was	be	AUX
crl-26858	84	9	3.8	3.8	NUM
crl-26858	84	10	(	(	PUNCT
crl-26858	84	11	on	on	ADP
crl-26858	84	12	a	a	DET
crl-26858	84	13	scale	scale	NOUN
crl-26858	84	14	of	of	ADP
crl-26858	84	15	1	1	NUM
crl-26858	84	16	to	to	PART
crl-26858	84	17	4	4	NUM
crl-26858	84	18	)	)	PUNCT
crl-26858	84	19	.	.	PUNCT
crl-26858	85	1	the	the	DET
crl-26858	85	2	average	average	NOUN
crl-26858	85	3	at	at	ADP
crl-26858	85	4	hodges	hodge	NOUN
crl-26858	85	5	was	be	AUX
crl-26858	85	6	slightly	slightly	ADV
crl-26858	85	7	higher	high	ADJ
crl-26858	85	8	(	(	PUNCT
crl-26858	85	9	3.9	3.9	NUM
crl-26858	85	10	)	)	PUNCT
crl-26858	85	11	,	,	PUNCT
crl-26858	85	12	while	while	SCONJ
crl-26858	85	13	the	the	DET
crl-26858	85	14	shsu	shsu	ADJ
crl-26858	85	15	average	average	NOUN
crl-26858	85	16	was	be	AUX
crl-26858	85	17	slightly	slightly	ADV
crl-26858	85	18	lower	low	ADJ
crl-26858	85	19	(	(	PUNCT
crl-26858	85	20	3.7	3.7	NUM
crl-26858	85	21	)	)	PUNCT
crl-26858	85	22	.	.	PUNCT
crl-26858	86	1	the	the	DET
crl-26858	86	2	median	median	ADJ
crl-26858	86	3	and	and	CCONJ
crl-26858	86	4	mode	mode	NOUN
crl-26858	86	5	scores	score	NOUN
crl-26858	86	6	were	be	AUX
crl-26858	86	7	4	4	NUM
crl-26858	86	8	,	,	PUNCT
crl-26858	86	9	both	both	CCONJ
crl-26858	86	10	overall	overall	ADJ
crl-26858	86	11	and	and	CCONJ
crl-26858	86	12	for	for	ADP
crl-26858	86	13	each	each	DET
crl-26858	86	14	institution	institution	NOUN
crl-26858	86	15	.	.	PUNCT
crl-26858	87	1	both	both	PRON
crl-26858	87	2	overall	overall	ADJ
crl-26858	87	3	and	and	CCONJ
crl-26858	87	4	at	at	ADP
crl-26858	87	5	each	each	DET
crl-26858	87	6	separate	separate	ADJ
crl-26858	87	7	institution	institution	NOUN
crl-26858	87	8	,	,	PUNCT
crl-26858	87	9	the	the	DET
crl-26858	87	10	patrons	patron	NOUN
crl-26858	87	11	who	who	PRON
crl-26858	87	12	chose	choose	VERB
crl-26858	87	13	to	to	PART
crl-26858	87	14	submit	submit	VERB
crl-26858	87	15	a	a	DET
crl-26858	87	16	rating	rating	NOUN
crl-26858	87	17	for	for	ADP
crl-26858	87	18	their	their	PRON
crl-26858	87	19	chats	chat	NOUN
crl-26858	87	20	overwhelmingly	overwhelmingly	ADV
crl-26858	87	21	rated	rate	VERB
crl-26858	87	22	them	they	PRON
crl-26858	87	23	at	at	ADP
crl-26858	87	24	the	the	DET
crl-26858	87	25	highest	high	ADJ
crl-26858	87	26	score	score	NOUN
crl-26858	87	27	of	of	ADP
crl-26858	87	28	4	4	NUM
crl-26858	87	29	(	(	PUNCT
crl-26858	87	30	see	see	VERB
crl-26858	87	31	figure	figure	NOUN
crl-26858	87	32	1	1	NUM
crl-26858	87	33	)	)	PUNCT
crl-26858	87	34	.	.	PUNCT
crl-26858	88	1	only	only	ADV
crl-26858	88	2	eleven	eleven	NUM
crl-26858	88	3	chats	chat	NOUN
crl-26858	88	4	received	receive	VERB
crl-26858	88	5	a	a	DET
crl-26858	88	6	patron	patron	NOUN
crl-26858	88	7	rating	rating	NOUN
crl-26858	88	8	of	of	ADP
crl-26858	88	9	1	1	NUM
crl-26858	88	10	or	or	CCONJ
crl-26858	88	11	bad	bad	ADJ
crl-26858	88	12	.	.	PUNCT
crl-26858	89	1	these	these	DET
crl-26858	89	2	chats	chat	NOUN
crl-26858	89	3	were	be	AUX
crl-26858	89	4	examined	examine	VERB
crl-26858	89	5	qualitatively	qualitatively	ADV
crl-26858	89	6	to	to	PART
crl-26858	89	7	look	look	VERB
crl-26858	89	8	for	for	ADP
crl-26858	89	9	themes	theme	NOUN
crl-26858	89	10	of	of	ADP
crl-26858	89	11	behavior	behavior	NOUN
crl-26858	89	12	that	that	PRON
crl-26858	89	13	resulted	result	VERB
crl-26858	89	14	in	in	ADP
crl-26858	89	15	patron	patron	ADJ
crl-26858	89	16	dissatisfaction	dissatisfaction	NOUN
crl-26858	89	17	strong	strong	ADJ
crl-26858	89	18	enough	enough	ADV
crl-26858	89	19	to	to	PART
crl-26858	89	20	warrant	warrant	VERB
crl-26858	89	21	leaving	leave	VERB
crl-26858	89	22	a	a	DET
crl-26858	89	23	negative	negative	ADJ
crl-26858	89	24	rating	rating	NOUN
crl-26858	89	25	.	.	PUNCT
crl-26858	90	1	as	as	SCONJ
crl-26858	90	2	it	it	PRON
crl-26858	90	3	turns	turn	VERB
crl-26858	90	4	out	out	ADP
crl-26858	90	5	,	,	PUNCT
crl-26858	90	6	patrons	patron	NOUN
crl-26858	90	7	have	have	VERB
crl-26858	90	8	straightforward	straightforward	ADJ
crl-26858	90	9	expectations	expectation	NOUN
crl-26858	90	10	:	:	PUNCT
crl-26858	90	11	they	they	PRON
crl-26858	90	12	want	want	VERB
crl-26858	90	13	library	library	NOUN
crl-26858	90	14	personnel	personnel	NOUN
crl-26858	90	15	to	to	PART
crl-26858	90	16	respond	respond	VERB
crl-26858	90	17	to	to	ADP
crl-26858	90	18	their	their	PRON
crl-26858	90	19	chat	chat	NOUN
crl-26858	90	20	and	and	CCONJ
crl-26858	90	21	answer	answer	VERB
crl-26858	90	22	their	their	PRON
crl-26858	90	23	question	question	NOUN
crl-26858	90	24	.	.	PUNCT
crl-26858	91	1	three	three	NUM
crl-26858	91	2	out	out	ADP
crl-26858	91	3	of	of	ADP
crl-26858	91	4	eleven	eleven	NUM
crl-26858	91	5	chats	chat	NOUN
crl-26858	91	6	earning	earn	VERB
crl-26858	91	7	the	the	DET
crl-26858	91	8	lowest	low	ADJ
crl-26858	91	9	patron	patron	NOUN
crl-26858	91	10	rating	rating	NOUN
crl-26858	91	11	were	be	AUX
crl-26858	91	12	characterized	characterize	VERB
crl-26858	91	13	by	by	ADP
crl-26858	91	14	the	the	DET
crl-26858	91	15	library	library	NOUN
crl-26858	91	16	personnel	personnel	NOUN
crl-26858	91	17	either	either	CCONJ
crl-26858	91	18	never	never	ADV
crl-26858	91	19	responding	respond	VERB
crl-26858	91	20	to	to	ADP
crl-26858	91	21	the	the	DET
crl-26858	91	22	chat	chat	NOUN
crl-26858	91	23	at	at	ADV
crl-26858	91	24	all	all	ADV
crl-26858	91	25	,	,	PUNCT
crl-26858	91	26	or	or	CCONJ
crl-26858	91	27	by	by	ADP
crl-26858	91	28	indicating	indicate	VERB
crl-26858	91	29	that	that	SCONJ
crl-26858	91	30	they	they	PRON
crl-26858	91	31	would	would	AUX
crl-26858	91	32	be	be	AUX
crl-26858	91	33	right	right	ADV
crl-26858	91	34	back	back	ADV
crl-26858	91	35	and	and	CCONJ
crl-26858	91	36	then	then	ADV
crl-26858	91	37	never	never	ADV
crl-26858	91	38	returning	return	VERB
crl-26858	91	39	to	to	ADP
crl-26858	91	40	the	the	DET
crl-26858	91	41	chat	chat	NOUN
crl-26858	91	42	.	.	PUNCT
crl-26858	92	1	at	at	ADP
crl-26858	92	2	the	the	DET
crl-26858	92	3	same	same	ADJ
crl-26858	92	4	time	time	NOUN
crl-26858	92	5	,	,	PUNCT
crl-26858	92	6	five	five	NUM
crl-26858	92	7	of	of	ADP
crl-26858	92	8	these	these	DET
crl-26858	92	9	eleven	eleven	NUM
crl-26858	92	10	chats	chat	NOUN
crl-26858	92	11	shared	share	VERB
crl-26858	92	12	the	the	DET
crl-26858	92	13	common	common	ADJ
crl-26858	92	14	theme	theme	NOUN
crl-26858	92	15	that	that	SCONJ
crl-26858	92	16	the	the	DET
crl-26858	92	17	patron	patron	NOUN
crl-26858	92	18	felt	feel	VERB
crl-26858	92	19	their	their	PRON
crl-26858	92	20	question	question	NOUN
crl-26858	92	21	was	be	AUX
crl-26858	92	22	never	never	ADV
crl-26858	92	23	fully	fully	ADV
crl-26858	92	24	answered	answer	VERB
crl-26858	92	25	or	or	CCONJ
crl-26858	92	26	their	their	PRON
crl-26858	92	27	problem	problem	NOUN
crl-26858	92	28	never	never	ADV
crl-26858	92	29	fully	fully	ADV
crl-26858	92	30	resolved	resolve	VERB
crl-26858	92	31	.	.	PUNCT
crl-26858	93	1	in	in	ADP
crl-26858	93	2	one	one	NUM
crl-26858	93	3	chat	chat	NOUN
crl-26858	93	4	which	which	PRON
crl-26858	93	5	illustrates	illustrate	VERB
crl-26858	93	6	a	a	DET
crl-26858	93	7	variation	variation	NOUN
crl-26858	93	8	of	of	ADP
crl-26858	93	9	the	the	DET
crl-26858	93	10	unresponsive	unresponsive	ADJ
crl-26858	93	11	theme	theme	NOUN
crl-26858	93	12	,	,	PUNCT
crl-26858	93	13	a	a	DET
crl-26858	93	14	patron	patron	NOUN
crl-26858	93	15	chatting	chat	VERB
crl-26858	93	16	during	during	ADP
crl-26858	93	17	off	off	ADP
crl-26858	93	18	-	-	PUNCT
crl-26858	93	19	hours	hour	NOUN
crl-26858	93	20	reached	reach	VERB
crl-26858	93	21	a	a	DET
crl-26858	93	22	library	library	NOUN
crl-26858	93	23	student	student	NOUN
crl-26858	93	24	worker	worker	NOUN
crl-26858	93	25	,	,	PUNCT
crl-26858	93	26	who	who	PRON
crl-26858	93	27	redirected	redirect	VERB
crl-26858	93	28	their	their	PRON
crl-26858	93	29	research	research	NOUN
crl-26858	93	30	question	question	NOUN
crl-26858	93	31	to	to	ADP
crl-26858	93	32	an	an	DET
crl-26858	93	33	email	email	NOUN
crl-26858	93	34	address	address	NOUN
crl-26858	93	35	being	be	AUX
crl-26858	93	36	monitored	monitor	VERB
crl-26858	93	37	by	by	ADP
crl-26858	93	38	a	a	DET
crl-26858	93	39	librarian	librarian	NOUN
crl-26858	93	40	.	.	PUNCT
crl-26858	94	1	the	the	DET
crl-26858	94	2	patron	patron	NOUN
crl-26858	94	3	left	leave	VERB
crl-26858	94	4	no	no	DET
crl-26858	94	5	comment	comment	NOUN
crl-26858	94	6	,	,	PUNCT
crl-26858	94	7	but	but	CCONJ
crl-26858	94	8	their	their	PRON
crl-26858	94	9	negative	negative	ADJ
crl-26858	94	10	rating	rating	NOUN
crl-26858	94	11	—	—	PUNCT
crl-26858	94	12	left	leave	VERB
crl-26858	94	13	well	well	ADV
crl-26858	94	14	before	before	SCONJ
crl-26858	94	15	they	they	PRON
crl-26858	94	16	would	would	AUX
crl-26858	94	17	have	have	AUX
crl-26858	94	18	received	receive	VERB
crl-26858	94	19	a	a	DET
crl-26858	94	20	satisfactory	satisfactory	ADJ
crl-26858	94	21	or	or	CCONJ
crl-26858	94	22	dissatisfactory	dissatisfactory	ADJ
crl-26858	94	23	answer	answer	NOUN
crl-26858	94	24	to	to	ADP
crl-26858	94	25	their	their	PRON
crl-26858	94	26	email	email	NOUN
crl-26858	94	27	—	—	PUNCT
crl-26858	94	28	may	may	AUX
crl-26858	94	29	reflect	reflect	VERB
crl-26858	94	30	discontent	discontent	NOUN
crl-26858	94	31	with	with	ADP
crl-26858	94	32	being	be	AUX
crl-26858	94	33	encouraged	encourage	VERB
crl-26858	94	34	to	to	PART
crl-26858	94	35	use	use	VERB
crl-26858	94	36	a	a	DET
crl-26858	94	37	less	less	ADV
crl-26858	94	38	immediate	immediate	ADJ
crl-26858	94	39	communication	communication	NOUN
crl-26858	94	40	method	method	NOUN
crl-26858	94	41	rather	rather	ADV
crl-26858	94	42	than	than	ADP
crl-26858	94	43	receive	receive	VERB
crl-26858	94	44	a	a	DET
crl-26858	94	45	prompt	prompt	ADJ
crl-26858	94	46	,	,	PUNCT
crl-26858	94	47	real	real	ADJ
crl-26858	94	48	-	-	PUNCT
crl-26858	94	49	time	time	NOUN
crl-26858	94	50	reply	reply	NOUN
crl-26858	94	51	.	.	PUNCT
crl-26858	95	1	figure	figure	NOUN
crl-26858	95	2	1	1	NUM
crl-26858	95	3	patron	patron	NOUN
crl-26858	95	4	chat	chat	NOUN
crl-26858	95	5	ratings	rating	NOUN
crl-26858	95	6	572	572	NUM
crl-26858	95	7	college	college	PROPN
crl-26858	95	8	&	&	CCONJ
crl-26858	95	9	research	research	PROPN
crl-26858	95	10	libraries	library	NOUN
crl-26858	95	11	july	july	PROPN
crl-26858	95	12	2025	2025	NUM
crl-26858	95	13	occasionally	occasionally	ADV
crl-26858	95	14	,	,	PUNCT
crl-26858	95	15	however	however	ADV
crl-26858	95	16	,	,	PUNCT
crl-26858	95	17	a	a	DET
crl-26858	95	18	patron	patron	NOUN
crl-26858	95	19	’s	’s	PART
crl-26858	95	20	poor	poor	ADJ
crl-26858	95	21	rating	rating	NOUN
crl-26858	95	22	expressed	express	VERB
crl-26858	95	23	a	a	DET
crl-26858	95	24	frustration	frustration	NOUN
crl-26858	95	25	which	which	PRON
crl-26858	95	26	,	,	PUNCT
crl-26858	95	27	although	although	SCONJ
crl-26858	95	28	possibly	possibly	ADV
crl-26858	95	29	warranted	warrant	VERB
crl-26858	95	30	,	,	PUNCT
crl-26858	95	31	had	have	VERB
crl-26858	95	32	nothing	nothing	PRON
crl-26858	95	33	to	to	PART
crl-26858	95	34	do	do	VERB
crl-26858	95	35	with	with	ADP
crl-26858	95	36	the	the	DET
crl-26858	95	37	chat	chat	PROPN
crl-26858	95	38	service	service	NOUN
crl-26858	95	39	at	at	ADV
crl-26858	95	40	all	all	ADV
crl-26858	95	41	:	:	PUNCT
crl-26858	95	42	in	in	ADP
crl-26858	95	43	one	one	NUM
crl-26858	95	44	instance	instance	NOUN
crl-26858	95	45	,	,	PUNCT
crl-26858	95	46	the	the	DET
crl-26858	95	47	patron	patron	NOUN
crl-26858	95	48	’s	’s	PART
crl-26858	95	49	low	low	ADJ
crl-26858	95	50	rating	rating	NOUN
crl-26858	95	51	was	be	AUX
crl-26858	95	52	accompanied	accompany	VERB
crl-26858	95	53	by	by	ADP
crl-26858	95	54	a	a	DET
crl-26858	95	55	comment	comment	NOUN
crl-26858	95	56	expressing	express	VERB
crl-26858	95	57	their	their	PRON
crl-26858	95	58	disagreement	disagreement	NOUN
crl-26858	95	59	with	with	ADP
crl-26858	95	60	a	a	DET
crl-26858	95	61	specific	specific	ADJ
crl-26858	95	62	pandemic	pandemic	ADV
crl-26858	95	63	-	-	PUNCT
crl-26858	95	64	related	relate	VERB
crl-26858	95	65	service	service	NOUN
crl-26858	95	66	limitation	limitation	NOUN
crl-26858	95	67	.	.	PUNCT
crl-26858	96	1	in	in	ADP
crl-26858	96	2	another	another	DET
crl-26858	96	3	example	example	NOUN
crl-26858	96	4	,	,	PUNCT
crl-26858	96	5	a	a	DET
crl-26858	96	6	patron	patron	NOUN
crl-26858	96	7	was	be	AUX
crl-26858	96	8	appropriately	appropriately	ADV
crl-26858	96	9	directed	direct	VERB
crl-26858	96	10	to	to	ADP
crl-26858	96	11	the	the	DET
crl-26858	96	12	campus	campus	NOUN
crl-26858	96	13	bookstore	bookstore	NOUN
crl-26858	96	14	for	for	ADP
crl-26858	96	15	the	the	DET
crl-26858	96	16	answer	answer	NOUN
crl-26858	96	17	to	to	ADP
crl-26858	96	18	their	their	PRON
crl-26858	96	19	question	question	NOUN
crl-26858	96	20	;	;	PUNCT
crl-26858	96	21	however	however	ADV
crl-26858	96	22	,	,	PUNCT
crl-26858	96	23	as	as	SCONJ
crl-26858	96	24	indicated	indicate	VERB
crl-26858	96	25	in	in	ADP
crl-26858	96	26	their	their	PRON
crl-26858	96	27	postchat	postchat	NOUN
crl-26858	96	28	comment	comment	NOUN
crl-26858	96	29	,	,	PUNCT
crl-26858	96	30	the	the	DET
crl-26858	96	31	bookstore	bookstore	NOUN
crl-26858	96	32	phone	phone	NOUN
crl-26858	96	33	was	be	AUX
crl-26858	96	34	not	not	PART
crl-26858	96	35	answered	answer	VERB
crl-26858	96	36	and	and	CCONJ
crl-26858	96	37	the	the	DET
crl-26858	96	38	voicemail	voicemail	ADJ
crl-26858	96	39	inbox	inbox	NOUN
crl-26858	96	40	was	be	AUX
crl-26858	96	41	full	full	ADJ
crl-26858	96	42	,	,	PUNCT
crl-26858	96	43	so	so	ADV
crl-26858	96	44	they	they	PRON
crl-26858	96	45	were	be	AUX
crl-26858	96	46	unable	unable	ADJ
crl-26858	96	47	to	to	PART
crl-26858	96	48	leave	leave	VERB
crl-26858	96	49	a	a	DET
crl-26858	96	50	message	message	NOUN
crl-26858	96	51	.	.	PUNCT
crl-26858	97	1	rating	rating	NOUN
crl-26858	97	2	and	and	CCONJ
crl-26858	97	3	comment	comment	NOUN
crl-26858	97	4	co	co	NOUN
crl-26858	97	5	-	-	NOUN
crl-26858	97	6	occurrence	occurrence	ADJ
crl-26858	97	7	overall	overall	NOUN
crl-26858	97	8	,	,	PUNCT
crl-26858	97	9	students	student	NOUN
crl-26858	97	10	were	be	AUX
crl-26858	97	11	very	very	ADV
crl-26858	97	12	unlikely	unlikely	ADJ
crl-26858	97	13	to	to	PART
crl-26858	97	14	leave	leave	VERB
crl-26858	97	15	a	a	DET
crl-26858	97	16	comment	comment	NOUN
crl-26858	97	17	at	at	ADV
crl-26858	97	18	all	all	ADV
crl-26858	97	19	when	when	SCONJ
crl-26858	97	20	rating	rate	VERB
crl-26858	97	21	a	a	DET
crl-26858	97	22	chat	chat	NOUN
crl-26858	97	23	;	;	PUNCT
crl-26858	97	24	only	only	ADV
crl-26858	97	25	16.1	16.1	NUM
crl-26858	97	26	%	%	NOUN
crl-26858	97	27	(	(	PUNCT
crl-26858	97	28	n	n	NOUN
crl-26858	97	29	=	=	SYM
crl-26858	97	30	114	114	NUM
crl-26858	97	31	)	)	PUNCT
crl-26858	97	32	of	of	ADP
crl-26858	97	33	patron	patron	NOUN
crl-26858	97	34	-	-	PUNCT
crl-26858	97	35	rated	rate	VERB
crl-26858	97	36	chats	chat	NOUN
crl-26858	97	37	analyzed	analyze	VERB
crl-26858	97	38	included	include	VERB
crl-26858	97	39	a	a	DET
crl-26858	97	40	comment	comment	NOUN
crl-26858	97	41	.	.	PUNCT
crl-26858	98	1	among	among	ADP
crl-26858	98	2	these	these	PRON
crl-26858	98	3	,	,	PUNCT
crl-26858	98	4	students	student	NOUN
crl-26858	98	5	who	who	PRON
crl-26858	98	6	rated	rate	VERB
crl-26858	98	7	their	their	PRON
crl-26858	98	8	chat	chat	NOUN
crl-26858	98	9	poorly	poorly	ADV
crl-26858	98	10	were	be	AUX
crl-26858	98	11	more	more	ADJ
crl-26858	98	12	than	than	ADP
crl-26858	98	13	three	three	NUM
crl-26858	98	14	times	time	NOUN
crl-26858	98	15	as	as	ADV
crl-26858	98	16	likely	likely	ADJ
crl-26858	98	17	to	to	PART
crl-26858	98	18	leave	leave	VERB
crl-26858	98	19	a	a	DET
crl-26858	98	20	comment	comment	NOUN
crl-26858	98	21	than	than	ADP
crl-26858	98	22	those	those	PRON
crl-26858	98	23	who	who	PRON
crl-26858	98	24	gave	give	VERB
crl-26858	98	25	a	a	DET
crl-26858	98	26	middling	middling	ADJ
crl-26858	98	27	or	or	CCONJ
crl-26858	98	28	high	high	ADJ
crl-26858	98	29	rating	rating	NOUN
crl-26858	98	30	:	:	PUNCT
crl-26858	98	31	54.5	54.5	NUM
crl-26858	98	32	%	%	NOUN
crl-26858	98	33	of	of	ADP
crl-26858	98	34	patrons	patron	NOUN
crl-26858	98	35	who	who	PRON
crl-26858	98	36	assigned	assign	VERB
crl-26858	98	37	a	a	DET
crl-26858	98	38	chat	chat	NOUN
crl-26858	98	39	rating	rating	NOUN
crl-26858	98	40	of	of	ADP
crl-26858	98	41	1	1	NUM
crl-26858	98	42	also	also	ADV
crl-26858	98	43	left	leave	VERB
crl-26858	98	44	a	a	DET
crl-26858	98	45	comment	comment	NOUN
crl-26858	98	46	,	,	PUNCT
crl-26858	98	47	compared	compare	VERB
crl-26858	98	48	to	to	ADP
crl-26858	98	49	just	just	ADV
crl-26858	98	50	16.3	16.3	NUM
crl-26858	98	51	%	%	NOUN
crl-26858	98	52	of	of	ADP
crl-26858	98	53	patrons	patron	NOUN
crl-26858	98	54	who	who	PRON
crl-26858	98	55	assigned	assign	VERB
crl-26858	98	56	a	a	DET
crl-26858	98	57	chat	chat	NOUN
crl-26858	98	58	rating	rating	NOUN
crl-26858	98	59	of	of	ADP
crl-26858	98	60	4	4	NUM
crl-26858	98	61	(	(	PUNCT
crl-26858	98	62	see	see	VERB
crl-26858	98	63	figure	figure	NOUN
crl-26858	98	64	2	2	NUM
crl-26858	98	65	)	)	PUNCT
crl-26858	98	66	.	.	PUNCT
crl-26858	99	1	librarian	librarian	PROPN
crl-26858	99	2	scores	score	NOUN
crl-26858	99	3	the	the	DET
crl-26858	99	4	librarian	librarian	ADJ
crl-26858	99	5	scores	score	NOUN
crl-26858	99	6	,	,	PUNCT
crl-26858	99	7	determined	determine	VERB
crl-26858	99	8	through	through	ADP
crl-26858	99	9	a	a	DET
crl-26858	99	10	rubric	rubric	NOUN
crl-26858	99	11	-	-	PUNCT
crl-26858	99	12	based	base	VERB
crl-26858	99	13	evaluation	evaluation	NOUN
crl-26858	99	14	,	,	PUNCT
crl-26858	99	15	reflected	reflect	VERB
crl-26858	99	16	more	more	ADJ
crl-26858	99	17	nuance	nuance	NOUN
crl-26858	99	18	than	than	ADP
crl-26858	99	19	the	the	DET
crl-26858	99	20	patron	patron	NOUN
crl-26858	99	21	ratings	rating	NOUN
crl-26858	99	22	.	.	PUNCT
crl-26858	100	1	each	each	DET
crl-26858	100	2	chat	chat	PROPN
crl-26858	100	3	was	be	AUX
crl-26858	100	4	scored	score	VERB
crl-26858	100	5	on	on	ADP
crl-26858	100	6	a	a	DET
crl-26858	100	7	scale	scale	NOUN
crl-26858	100	8	from	from	ADP
crl-26858	100	9	1	1	NUM
crl-26858	100	10	to	to	ADP
crl-26858	100	11	3	3	NUM
crl-26858	100	12	(	(	PUNCT
crl-26858	100	13	beginning	begin	VERB
crl-26858	100	14	,	,	PUNCT
crl-26858	100	15	developing	developing	NOUN
crl-26858	100	16	,	,	PUNCT
crl-26858	100	17	or	or	CCONJ
crl-26858	100	18	accomplished	accomplish	VERB
crl-26858	100	19	)	)	PUNCT
crl-26858	100	20	in	in	ADP
crl-26858	100	21	the	the	DET
crl-26858	100	22	areas	area	NOUN
crl-26858	100	23	of	of	ADP
crl-26858	100	24	listening	listening	NOUN
crl-26858	100	25	,	,	PUNCT
crl-26858	100	26	interest	interest	NOUN
crl-26858	100	27	,	,	PUNCT
crl-26858	100	28	searching	search	VERB
crl-26858	100	29	and	and	CCONJ
crl-26858	100	30	follow	follow	VERB
crl-26858	100	31	up	up	ADP
crl-26858	100	32	,	,	PUNCT
crl-26858	100	33	corresponding	correspond	VERB
crl-26858	100	34	to	to	ADP
crl-26858	100	35	areas	area	NOUN
crl-26858	100	36	in	in	ADP
crl-26858	100	37	the	the	DET
crl-26858	100	38	remote	remote	ADJ
crl-26858	100	39	guidelines	guideline	NOUN
crl-26858	100	40	of	of	ADP
crl-26858	100	41	the	the	DET
crl-26858	100	42	rusa	rusa	NOUN
crl-26858	100	43	guidelines	guideline	NOUN
crl-26858	100	44	.	.	PUNCT
crl-26858	101	1	average	average	ADJ
crl-26858	101	2	scores	score	NOUN
crl-26858	101	3	in	in	ADP
crl-26858	101	4	each	each	DET
crl-26858	101	5	area	area	NOUN
crl-26858	101	6	were	be	AUX
crl-26858	101	7	very	very	ADV
crl-26858	101	8	similar	similar	ADJ
crl-26858	101	9	overall	overall	NOUN
crl-26858	101	10	and	and	CCONJ
crl-26858	101	11	for	for	ADP
crl-26858	101	12	each	each	DET
crl-26858	101	13	institution	institution	NOUN
crl-26858	101	14	,	,	PUNCT
crl-26858	101	15	though	though	SCONJ
crl-26858	101	16	scores	score	NOUN
crl-26858	101	17	for	for	ADP
crl-26858	101	18	chats	chat	NOUN
crl-26858	101	19	from	from	ADP
crl-26858	101	20	hodges	hodge	NOUN
crl-26858	101	21	were	be	AUX
crl-26858	101	22	consistently	consistently	ADV
crl-26858	101	23	a	a	DET
crl-26858	101	24	fraction	fraction	NOUN
crl-26858	101	25	higher	high	ADJ
crl-26858	101	26	than	than	ADP
crl-26858	101	27	the	the	DET
crl-26858	101	28	scores	score	NOUN
crl-26858	101	29	of	of	ADP
crl-26858	101	30	chats	chat	NOUN
crl-26858	101	31	from	from	ADP
crl-26858	101	32	shsu	shsu	NOUN
crl-26858	101	33	(	(	PUNCT
crl-26858	101	34	see	see	VERB
crl-26858	101	35	figure	figure	NOUN
crl-26858	101	36	3	3	NUM
crl-26858	101	37	)	)	PUNCT
crl-26858	101	38	.	.	PUNCT
crl-26858	102	1	overall	overall	ADV
crl-26858	102	2	,	,	PUNCT
crl-26858	102	3	the	the	DET
crl-26858	102	4	average	average	ADJ
crl-26858	102	5	total	total	ADJ
crl-26858	102	6	score	score	NOUN
crl-26858	102	7	was	be	AUX
crl-26858	102	8	9.5	9.5	NUM
crl-26858	102	9	,	,	PUNCT
crl-26858	102	10	while	while	SCONJ
crl-26858	102	11	the	the	DET
crl-26858	102	12	institutional	institutional	ADJ
crl-26858	102	13	averages	average	NOUN
crl-26858	102	14	were	be	AUX
crl-26858	102	15	10.3	10.3	NUM
crl-26858	102	16	at	at	ADP
crl-26858	102	17	hodges	hodge	NOUN
crl-26858	102	18	and	and	CCONJ
crl-26858	102	19	8.7	8.7	NUM
crl-26858	102	20	at	at	ADP
crl-26858	102	21	shsu	shsu	NOUN
crl-26858	102	22	.	.	PUNCT
crl-26858	103	1	some	some	PRON
crl-26858	103	2	of	of	ADP
crl-26858	103	3	the	the	DET
crl-26858	103	4	most	most	ADV
crl-26858	103	5	frequently	frequently	ADV
crl-26858	103	6	seen	see	VERB
crl-26858	103	7	reasons	reason	NOUN
crl-26858	103	8	for	for	ADP
crl-26858	103	9	librarian	librarian	ADJ
crl-26858	103	10	scores	score	NOUN
crl-26858	103	11	being	be	AUX
crl-26858	103	12	lower	low	ADJ
crl-26858	103	13	in	in	ADP
crl-26858	103	14	a	a	DET
crl-26858	103	15	given	give	VERB
crl-26858	103	16	rubric	rubric	ADJ
crl-26858	103	17	category	category	NOUN
crl-26858	103	18	included	include	VERB
crl-26858	103	19	:	:	PUNCT
crl-26858	103	20	•	•	NUM
crl-26858	103	21	interest	interest	NOUN
crl-26858	103	22	:	:	PUNCT
crl-26858	103	23	abrupt	abrupt	ADJ
crl-26858	103	24	language	language	NOUN
crl-26858	103	25	lacking	lacking	ADJ
crl-26858	103	26	pleasantries	pleasantry	NOUN
crl-26858	103	27	and	and	CCONJ
crl-26858	103	28	empathy	empathy	NOUN
crl-26858	103	29	;	;	PUNCT
crl-26858	103	30	failure	failure	NOUN
crl-26858	103	31	to	to	PART
crl-26858	103	32	clarify	clarify	VERB
crl-26858	103	33	vague	vague	ADJ
crl-26858	103	34	queries	query	NOUN
crl-26858	103	35	.	.	PUNCT
crl-26858	104	1	figure	figure	VERB
crl-26858	104	2	2	2	NUM
crl-26858	104	3	frequency	frequency	NOUN
crl-26858	104	4	of	of	ADP
crl-26858	104	5	rating	rating	NOUN
crl-26858	104	6	and	and	CCONJ
crl-26858	104	7	comment	comment	NOUN
crl-26858	104	8	co	co	NOUN
crl-26858	104	9	-	-	NOUN
crl-26858	104	10	occurrence	occurrence	NOUN
crl-26858	104	11	by	by	ADP
crl-26858	104	12	patron	patron	NOUN
crl-26858	104	13	rating	rating	NOUN
crl-26858	104	14	comparison	comparison	NOUN
crl-26858	104	15	of	of	ADP
crl-26858	104	16	librarian	librarian	ADJ
crl-26858	104	17	and	and	CCONJ
crl-26858	104	18	patron	patron	NOUN
crl-26858	104	19	ratings	rating	NOUN
crl-26858	104	20	of	of	ADP
crl-26858	104	21	synchronous	synchronous	ADJ
crl-26858	104	22	chat	chat	NOUN
crl-26858	104	23	interactions	interaction	NOUN
crl-26858	104	24	573	573	NUM
crl-26858	104	25	•	•	NOUN
crl-26858	104	26	listening	listening	NOUN
crl-26858	104	27	/	/	SYM
crl-26858	104	28	inquiring	inquire	VERB
crl-26858	104	29	:	:	PUNCT
crl-26858	104	30	slow	slow	ADJ
crl-26858	104	31	response	response	NOUN
crl-26858	104	32	to	to	ADP
crl-26858	104	33	initial	initial	ADJ
crl-26858	104	34	query	query	NOUN
crl-26858	104	35	;	;	PUNCT
crl-26858	104	36	failure	failure	NOUN
crl-26858	104	37	to	to	PART
crl-26858	104	38	maintain	maintain	VERB
crl-26858	104	39	regular	regular	ADJ
crl-26858	104	40	contact	contact	NOUN
crl-26858	104	41	while	while	SCONJ
crl-26858	104	42	searching	search	VERB
crl-26858	104	43	.	.	PUNCT
crl-26858	105	1	•	•	NUM
crl-26858	105	2	searching	searching	NOUN
crl-26858	105	3	:	:	PUNCT
crl-26858	105	4	failure	failure	NOUN
crl-26858	105	5	to	to	PART
crl-26858	105	6	be	be	AUX
crl-26858	105	7	transparent	transparent	ADJ
crl-26858	105	8	about	about	ADP
crl-26858	105	9	where	where	SCONJ
crl-26858	105	10	and	and	CCONJ
crl-26858	105	11	how	how	SCONJ
crl-26858	105	12	they	they	PRON
crl-26858	105	13	searched	search	VERB
crl-26858	105	14	;	;	PUNCT
crl-26858	105	15	failure	failure	NOUN
crl-26858	105	16	to	to	PART
crl-26858	105	17	provide	provide	VERB
crl-26858	105	18	appropriate	appropriate	ADJ
crl-26858	105	19	links	link	NOUN
crl-26858	105	20	or	or	CCONJ
crl-26858	105	21	contact	contact	NOUN
crl-26858	105	22	information	information	NOUN
crl-26858	105	23	for	for	ADP
crl-26858	105	24	patrons	patron	NOUN
crl-26858	105	25	to	to	PART
crl-26858	105	26	move	move	VERB
crl-26858	105	27	forward	forward	ADV
crl-26858	105	28	easily	easily	ADV
crl-26858	105	29	.	.	PUNCT
crl-26858	106	1	•	•	NUM
crl-26858	106	2	follow	follow	VERB
crl-26858	106	3	up	up	ADP
crl-26858	106	4	:	:	PUNCT
crl-26858	106	5	failure	failure	NOUN
crl-26858	106	6	to	to	PART
crl-26858	106	7	end	end	VERB
crl-26858	106	8	chat	chat	NOUN
crl-26858	106	9	politely	politely	ADV
crl-26858	106	10	;	;	PUNCT
crl-26858	106	11	failure	failure	NOUN
crl-26858	106	12	to	to	PART
crl-26858	106	13	encourage	encourage	VERB
crl-26858	106	14	patron	patron	NOUN
crl-26858	106	15	to	to	PART
crl-26858	106	16	return	return	VERB
crl-26858	106	17	for	for	ADP
crl-26858	106	18	further	further	ADJ
crl-26858	106	19	help	help	NOUN
crl-26858	106	20	.	.	PUNCT
crl-26858	107	1	figure	figure	VERB
crl-26858	107	2	3	3	NUM
crl-26858	107	3	average	average	ADJ
crl-26858	107	4	librarian	librarian	ADJ
crl-26858	107	5	scores	score	NOUN
crl-26858	107	6	by	by	ADP
crl-26858	107	7	rubric	rubric	ADJ
crl-26858	107	8	category	category	NOUN
crl-26858	107	9	figure	figure	NOUN
crl-26858	107	10	4	4	NUM
crl-26858	107	11	librarian	librarian	ADJ
crl-26858	107	12	scores	score	NOUN
crl-26858	107	13	by	by	ADP
crl-26858	107	14	rubric	rubric	ADJ
crl-26858	107	15	category	category	NOUN
crl-26858	107	16	574	574	NUM
crl-26858	107	17	college	college	NOUN
crl-26858	107	18	&	&	CCONJ
crl-26858	107	19	research	research	PROPN
crl-26858	107	20	libraries	library	NOUN
crl-26858	107	21	july	july	PROPN
crl-26858	107	22	2025	2025	NUM
crl-26858	107	23	examining	examine	VERB
crl-26858	107	24	each	each	DET
crl-26858	107	25	rubric	rubric	ADJ
crl-26858	107	26	category	category	NOUN
crl-26858	107	27	in	in	ADP
crl-26858	107	28	turn	turn	NOUN
crl-26858	107	29	,	,	PUNCT
crl-26858	107	30	librarians	librarian	NOUN
crl-26858	107	31	found	find	VERB
crl-26858	107	32	interest	interest	NOUN
crl-26858	107	33	to	to	PART
crl-26858	107	34	be	be	AUX
crl-26858	107	35	the	the	DET
crl-26858	107	36	strongest	strong	ADJ
crl-26858	107	37	area	area	NOUN
crl-26858	107	38	of	of	ADP
crl-26858	107	39	performance	performance	NOUN
crl-26858	107	40	,	,	PUNCT
crl-26858	107	41	with	with	ADP
crl-26858	107	42	82.3	82.3	NUM
crl-26858	107	43	%	%	NOUN
crl-26858	107	44	of	of	ADP
crl-26858	107	45	chats	chat	NOUN
crl-26858	107	46	receiving	receive	VERB
crl-26858	107	47	a	a	DET
crl-26858	107	48	score	score	NOUN
crl-26858	107	49	of	of	ADP
crl-26858	107	50	3	3	NUM
crl-26858	107	51	/	/	SYM
crl-26858	107	52	accomplished	accomplished	ADJ
crl-26858	107	53	and	and	CCONJ
crl-26858	107	54	only	only	ADV
crl-26858	107	55	3.4	3.4	NUM
crl-26858	107	56	%	%	NOUN
crl-26858	107	57	of	of	ADP
crl-26858	107	58	chats	chat	NOUN
crl-26858	107	59	receiving	receive	VERB
crl-26858	107	60	a	a	DET
crl-26858	107	61	score	score	NOUN
crl-26858	107	62	of	of	ADP
crl-26858	107	63	1	1	NUM
crl-26858	107	64	/	/	SYM
crl-26858	107	65	beginning	beginning	NOUN
crl-26858	107	66	.	.	PUNCT
crl-26858	108	1	searching	search	VERB
crl-26858	108	2	also	also	ADV
crl-26858	108	3	scored	score	VERB
crl-26858	108	4	well	well	ADV
crl-26858	108	5	,	,	PUNCT
crl-26858	108	6	with	with	ADP
crl-26858	108	7	63.7	63.7	NUM
crl-26858	108	8	%	%	NOUN
crl-26858	108	9	of	of	ADP
crl-26858	108	10	chats	chat	NOUN
crl-26858	108	11	at	at	ADP
crl-26858	108	12	a	a	DET
crl-26858	108	13	3	3	NUM
crl-26858	108	14	and	and	CCONJ
crl-26858	108	15	only	only	ADV
crl-26858	108	16	10.6	10.6	NUM
crl-26858	108	17	%	%	NOUN
crl-26858	108	18	of	of	ADP
crl-26858	108	19	chats	chat	NOUN
crl-26858	108	20	at	at	ADP
crl-26858	108	21	a	a	DET
crl-26858	108	22	1	1	NUM
crl-26858	108	23	.	.	PUNCT
crl-26858	109	1	the	the	DET
crl-26858	109	2	category	category	NOUN
crl-26858	109	3	of	of	ADP
crl-26858	109	4	listening	listening	NOUN
crl-26858	109	5	showed	show	VERB
crl-26858	109	6	more	more	ADV
crl-26858	109	7	tepid	tepid	ADJ
crl-26858	109	8	performance	performance	NOUN
crl-26858	109	9	:	:	PUNCT
crl-26858	109	10	slightly	slightly	ADV
crl-26858	109	11	less	less	ADJ
crl-26858	109	12	than	than	ADP
crl-26858	109	13	half	half	NOUN
crl-26858	109	14	of	of	ADP
crl-26858	109	15	chats	chat	NOUN
crl-26858	109	16	(	(	PUNCT
crl-26858	109	17	48.5	48.5	NUM
crl-26858	109	18	%	%	NOUN
crl-26858	109	19	)	)	PUNCT
crl-26858	109	20	scored	score	VERB
crl-26858	109	21	a	a	DET
crl-26858	109	22	3	3	NUM
crl-26858	109	23	,	,	PUNCT
crl-26858	109	24	while	while	SCONJ
crl-26858	109	25	nearly	nearly	ADV
crl-26858	109	26	a	a	PRON
crl-26858	109	27	quarter	quarter	NOUN
crl-26858	109	28	(	(	PUNCT
crl-26858	109	29	21.5	21.5	NUM
crl-26858	109	30	%	%	NOUN
crl-26858	109	31	)	)	PUNCT
crl-26858	109	32	scored	score	VERB
crl-26858	109	33	a	a	DET
crl-26858	109	34	1	1	NUM
crl-26858	109	35	.	.	PUNCT
crl-26858	110	1	finally	finally	ADV
crl-26858	110	2	,	,	PUNCT
crl-26858	110	3	performance	performance	NOUN
crl-26858	110	4	in	in	ADP
crl-26858	110	5	the	the	DET
crl-26858	110	6	follow	follow	NOUN
crl-26858	110	7	up	up	ADP
crl-26858	110	8	category	category	NOUN
crl-26858	110	9	showed	show	VERB
crl-26858	110	10	the	the	DET
crl-26858	110	11	most	most	ADJ
crl-26858	110	12	room	room	NOUN
crl-26858	110	13	for	for	ADP
crl-26858	110	14	improvement	improvement	NOUN
crl-26858	110	15	,	,	PUNCT
crl-26858	110	16	with	with	ADP
crl-26858	110	17	only	only	ADV
crl-26858	110	18	29.9	29.9	NUM
crl-26858	110	19	%	%	NOUN
crl-26858	110	20	of	of	ADP
crl-26858	110	21	chats	chat	NOUN
crl-26858	110	22	scoring	score	VERB
crl-26858	110	23	a	a	DET
crl-26858	110	24	3	3	NUM
crl-26858	110	25	and	and	CCONJ
crl-26858	110	26	34.5	34.5	NUM
crl-26858	110	27	%	%	NOUN
crl-26858	110	28	scoring	score	VERB
crl-26858	110	29	a	a	DET
crl-26858	110	30	1	1	NUM
crl-26858	110	31	.	.	PUNCT
crl-26858	110	32	figure	figure	NOUN
crl-26858	110	33	4	4	NUM
crl-26858	110	34	shows	show	VERB
crl-26858	110	35	the	the	DET
crl-26858	110	36	full	full	ADJ
crl-26858	110	37	details	detail	NOUN
crl-26858	110	38	of	of	ADP
crl-26858	110	39	how	how	SCONJ
crl-26858	110	40	each	each	DET
crl-26858	110	41	category	category	NOUN
crl-26858	110	42	received	receive	VERB
crl-26858	110	43	librarian	librarian	ADJ
crl-26858	110	44	scores	score	NOUN
crl-26858	110	45	1	1	NUM
crl-26858	110	46	through	through	ADP
crl-26858	110	47	3	3	NUM
crl-26858	110	48	.	.	PUNCT
crl-26858	111	1	all	all	PRON
crl-26858	111	2	told	tell	VERB
crl-26858	111	3	,	,	PUNCT
crl-26858	111	4	the	the	DET
crl-26858	111	5	librarians	librarian	NOUN
crl-26858	111	6	assigned	assign	VERB
crl-26858	111	7	143	143	NUM
crl-26858	111	8	chats	chat	NOUN
crl-26858	111	9	the	the	DET
crl-26858	111	10	highest	high	ADJ
crl-26858	111	11	possible	possible	ADJ
crl-26858	111	12	score	score	NOUN
crl-26858	111	13	of	of	ADP
crl-26858	111	14	12	12	NUM
crl-26858	111	15	,	,	PUNCT
crl-26858	111	16	including	include	VERB
crl-26858	111	17	121	121	NUM
crl-26858	111	18	chats	chat	NOUN
crl-26858	111	19	from	from	ADP
crl-26858	111	20	hodges	hodge	NOUN
crl-26858	111	21	and	and	CCONJ
crl-26858	111	22	only	only	ADV
crl-26858	111	23	22	22	NUM
crl-26858	111	24	chats	chat	NOUN
crl-26858	111	25	from	from	ADP
crl-26858	111	26	shsu	shsu	NOUN
crl-26858	111	27	.	.	PUNCT
crl-26858	112	1	at	at	ADP
crl-26858	112	2	the	the	DET
crl-26858	112	3	other	other	ADJ
crl-26858	112	4	end	end	NOUN
crl-26858	112	5	of	of	ADP
crl-26858	112	6	the	the	DET
crl-26858	112	7	spectrum	spectrum	NOUN
crl-26858	112	8	,	,	PUNCT
crl-26858	112	9	the	the	DET
crl-26858	112	10	librarians	librarian	NOUN
crl-26858	112	11	assigned	assign	VERB
crl-26858	112	12	just	just	ADV
crl-26858	112	13	six	six	NUM
crl-26858	112	14	chats	chat	NOUN
crl-26858	112	15	,	,	PUNCT
crl-26858	112	16	all	all	ADV
crl-26858	112	17	from	from	ADP
crl-26858	112	18	shsu	shsu	NOUN
crl-26858	112	19	,	,	PUNCT
crl-26858	112	20	the	the	DET
crl-26858	112	21	lowest	low	ADJ
crl-26858	112	22	possible	possible	ADJ
crl-26858	112	23	score	score	NOUN
crl-26858	112	24	of	of	ADP
crl-26858	112	25	4	4	NUM
crl-26858	112	26	.	.	PUNCT
crl-26858	112	27	overall	overall	ADJ
crl-26858	112	28	,	,	PUNCT
crl-26858	112	29	more	more	ADJ
crl-26858	112	30	than	than	ADP
crl-26858	112	31	half	half	NOUN
crl-26858	112	32	of	of	ADP
crl-26858	112	33	chats	chat	NOUN
crl-26858	112	34	(	(	PUNCT
crl-26858	112	35	56.2	56.2	NUM
crl-26858	112	36	%	%	NOUN
crl-26858	112	37	)	)	PUNCT
crl-26858	112	38	were	be	AUX
crl-26858	112	39	scored	score	VERB
crl-26858	112	40	as	as	SCONJ
crl-26858	112	41	accomplished	accomplish	VERB
crl-26858	112	42	;	;	PUNCT
crl-26858	112	43	by	by	ADP
crl-26858	112	44	institution	institution	NOUN
crl-26858	112	45	,	,	PUNCT
crl-26858	112	46	72.0	72.0	NUM
crl-26858	112	47	%	%	NOUN
crl-26858	112	48	of	of	ADP
crl-26858	112	49	hodges	hodge	NOUN
crl-26858	112	50	’	'	PUNCT
crl-26858	112	51	chats	chat	NOUN
crl-26858	112	52	were	be	AUX
crl-26858	112	53	accomplished	accomplish	VERB
crl-26858	112	54	,	,	PUNCT
crl-26858	112	55	while	while	SCONJ
crl-26858	112	56	only	only	ADV
crl-26858	112	57	40.2	40.2	NUM
crl-26858	112	58	%	%	NOUN
crl-26858	112	59	of	of	ADP
crl-26858	112	60	shsu	shsu	NOUN
crl-26858	112	61	’s	’s	PART
crl-26858	112	62	chats	chat	NOUN
crl-26858	112	63	scored	score	VERB
crl-26858	112	64	at	at	ADP
crl-26858	112	65	this	this	DET
crl-26858	112	66	level	level	NOUN
crl-26858	112	67	.	.	PUNCT
crl-26858	113	1	instead	instead	ADV
crl-26858	113	2	,	,	PUNCT
crl-26858	113	3	the	the	DET
crl-26858	113	4	largest	large	ADJ
crl-26858	113	5	proportion	proportion	NOUN
crl-26858	113	6	of	of	ADP
crl-26858	113	7	shsu	shsu	NOUN
crl-26858	113	8	’s	’s	PART
crl-26858	113	9	chats	chat	NOUN
crl-26858	113	10	scored	score	VERB
crl-26858	113	11	in	in	ADP
crl-26858	113	12	the	the	DET
crl-26858	113	13	developing	develop	VERB
crl-26858	113	14	range	range	NOUN
crl-26858	113	15	(	(	PUNCT
crl-26858	113	16	see	see	VERB
crl-26858	113	17	figure	figure	NOUN
crl-26858	113	18	5	5	NUM
crl-26858	113	19	)	)	PUNCT
crl-26858	113	20	.	.	PUNCT
crl-26858	114	1	unresponsiveness	unresponsiveness	NOUN
crl-26858	114	2	from	from	ADP
crl-26858	114	3	library	library	NOUN
crl-26858	114	4	personnel	personnel	NOUN
crl-26858	114	5	earned	earn	VERB
crl-26858	114	6	poor	poor	ADJ
crl-26858	114	7	librarian	librarian	ADJ
crl-26858	114	8	scores	score	NOUN
crl-26858	114	9	,	,	PUNCT
crl-26858	114	10	just	just	ADV
crl-26858	114	11	as	as	SCONJ
crl-26858	114	12	this	this	DET
crl-26858	114	13	behavior	behavior	NOUN
crl-26858	114	14	earned	earn	VERB
crl-26858	114	15	poor	poor	ADJ
crl-26858	114	16	patron	patron	NOUN
crl-26858	114	17	ratings	rating	NOUN
crl-26858	114	18	.	.	PUNCT
crl-26858	115	1	of	of	ADP
crl-26858	115	2	the	the	DET
crl-26858	115	3	six	six	NUM
crl-26858	115	4	transcripts	transcript	NOUN
crl-26858	115	5	which	which	PRON
crl-26858	115	6	earned	earn	VERB
crl-26858	115	7	the	the	DET
crl-26858	115	8	lowest	low	ADJ
crl-26858	115	9	possible	possible	ADJ
crl-26858	115	10	scores	score	NOUN
crl-26858	115	11	from	from	ADP
crl-26858	115	12	the	the	DET
crl-26858	115	13	librarian	librarian	ADJ
crl-26858	115	14	evaluators	evaluator	NOUN
crl-26858	115	15	,	,	PUNCT
crl-26858	115	16	four	four	NUM
crl-26858	115	17	did	do	VERB
crl-26858	115	18	poorly	poorly	ADV
crl-26858	115	19	because	because	SCONJ
crl-26858	115	20	of	of	ADP
crl-26858	115	21	simple	simple	ADJ
crl-26858	115	22	failure	failure	NOUN
crl-26858	115	23	to	to	PART
crl-26858	115	24	respond	respond	VERB
crl-26858	115	25	to	to	ADP
crl-26858	115	26	a	a	DET
crl-26858	115	27	query	query	NOUN
crl-26858	115	28	.	.	PUNCT
crl-26858	116	1	the	the	DET
crl-26858	116	2	remaining	remain	VERB
crl-26858	116	3	two	two	NUM
crl-26858	116	4	chats	chat	NOUN
crl-26858	116	5	were	be	AUX
crl-26858	116	6	evaluated	evaluate	VERB
crl-26858	116	7	as	as	ADP
crl-26858	116	8	simply	simply	ADV
crl-26858	116	9	being	be	AUX
crl-26858	116	10	poor	poor	ADJ
crl-26858	116	11	reference	reference	NOUN
crl-26858	116	12	interactions	interaction	NOUN
crl-26858	116	13	:	:	PUNCT
crl-26858	116	14	library	library	NOUN
crl-26858	116	15	personnel	personnel	NOUN
crl-26858	116	16	responses	response	NOUN
crl-26858	116	17	were	be	AUX
crl-26858	116	18	abrupt	abrupt	ADJ
crl-26858	116	19	and	and	CCONJ
crl-26858	116	20	lacking	lack	VERB
crl-26858	116	21	in	in	ADP
crl-26858	116	22	detail	detail	NOUN
crl-26858	116	23	expected	expect	VERB
crl-26858	116	24	for	for	ADP
crl-26858	116	25	clarity	clarity	NOUN
crl-26858	116	26	.	.	PUNCT
crl-26858	117	1	for	for	ADP
crl-26858	117	2	example	example	NOUN
crl-26858	117	3	,	,	PUNCT
crl-26858	117	4	one	one	NUM
crl-26858	117	5	patron	patron	NOUN
crl-26858	117	6	asked	ask	VERB
crl-26858	117	7	,	,	PUNCT
crl-26858	117	8	“	"	PUNCT
crl-26858	117	9	what	what	PRON
crl-26858	117	10	would	would	AUX
crl-26858	117	11	be	be	AUX
crl-26858	117	12	a	a	DET
crl-26858	117	13	good	good	ADJ
crl-26858	117	14	book	book	NOUN
crl-26858	117	15	to	to	PART
crl-26858	117	16	research	research	VERB
crl-26858	117	17	educating	educate	VERB
crl-26858	117	18	the	the	DET
crl-26858	117	19	youth	youth	NOUN
crl-26858	117	20	about	about	ADP
crl-26858	117	21	protesting	protest	VERB
crl-26858	117	22	?	?	PUNCT
crl-26858	117	23	”	"	PUNCT
crl-26858	118	1	the	the	DET
crl-26858	118	2	library	library	NOUN
crl-26858	118	3	personnel	personnel	NOUN
crl-26858	118	4	monitoring	monitor	VERB
crl-26858	118	5	chat	chat	NOUN
crl-26858	118	6	stated	state	VERB
crl-26858	118	7	,	,	PUNCT
crl-26858	118	8	without	without	ADP
crl-26858	118	9	any	any	DET
crl-26858	118	10	greetings	greeting	NOUN
crl-26858	118	11	,	,	PUNCT
crl-26858	118	12	“	"	PUNCT
crl-26858	118	13	there	there	PRON
crl-26858	118	14	might	might	AUX
crl-26858	118	15	be	be	AUX
crl-26858	118	16	figure	figure	NOUN
crl-26858	118	17	5	5	NUM
crl-26858	118	18	librarian	librarian	ADJ
crl-26858	118	19	total	total	ADJ
crl-26858	118	20	scores	score	NOUN
crl-26858	118	21	comparison	comparison	NOUN
crl-26858	118	22	of	of	ADP
crl-26858	118	23	librarian	librarian	ADJ
crl-26858	118	24	and	and	CCONJ
crl-26858	118	25	patron	patron	NOUN
crl-26858	118	26	ratings	rating	NOUN
crl-26858	118	27	of	of	ADP
crl-26858	118	28	synchronous	synchronous	ADJ
crl-26858	118	29	chat	chat	NOUN
crl-26858	118	30	interactions	interaction	NOUN
crl-26858	118	31	575	575	NUM
crl-26858	118	32	some	some	DET
crl-26858	118	33	good	good	ADJ
crl-26858	118	34	articles	article	NOUN
crl-26858	118	35	on	on	ADP
crl-26858	118	36	it	it	PRON
crl-26858	118	37	using	use	VERB
crl-26858	118	38	the	the	DET
crl-26858	118	39	main	main	ADJ
crl-26858	118	40	search	search	NOUN
crl-26858	118	41	engine	engine	NOUN
crl-26858	118	42	on	on	ADP
crl-26858	118	43	the	the	DET
crl-26858	118	44	page	page	NOUN
crl-26858	118	45	.	.	PUNCT
crl-26858	119	1	as	as	ADP
crl-26858	119	2	for	for	ADP
crl-26858	119	3	books	book	NOUN
crl-26858	119	4	i	i	PRON
crl-26858	119	5	’m	’m	VERB
crl-26858	119	6	not	not	PART
crl-26858	119	7	quite	quite	ADV
crl-26858	119	8	sure	sure	ADJ
crl-26858	119	9	there	there	PRON
crl-26858	119	10	would	would	AUX
crl-26858	119	11	be	be	AUX
crl-26858	119	12	anything	anything	PRON
crl-26858	119	13	recent	recent	ADJ
crl-26858	119	14	in	in	ADP
crl-26858	119	15	book	book	NOUN
crl-26858	119	16	form	form	NOUN
crl-26858	119	17	,	,	PUNCT
crl-26858	119	18	”	"	PUNCT
crl-26858	119	19	and	and	CCONJ
crl-26858	119	20	that	that	PRON
crl-26858	119	21	was	be	AUX
crl-26858	119	22	it	it	PRON
crl-26858	119	23	.	.	PUNCT
crl-26858	120	1	they	they	PRON
crl-26858	120	2	asked	ask	VERB
crl-26858	120	3	no	no	DET
crl-26858	120	4	clarifying	clarify	VERB
crl-26858	120	5	questions	question	NOUN
crl-26858	120	6	about	about	ADP
crl-26858	120	7	the	the	DET
crl-26858	120	8	vague	vague	ADJ
crl-26858	120	9	topic	topic	NOUN
crl-26858	120	10	:	:	PUNCT
crl-26858	120	11	was	be	AUX
crl-26858	120	12	the	the	DET
crl-26858	120	13	patron	patron	NOUN
crl-26858	120	14	’s	’s	PART
crl-26858	120	15	interest	interest	NOUN
crl-26858	120	16	limited	limit	VERB
crl-26858	120	17	to	to	ADP
crl-26858	120	18	“	"	PUNCT
crl-26858	120	19	recent	recent	ADJ
crl-26858	120	20	”	"	PUNCT
crl-26858	120	21	discussion	discussion	NOUN
crl-26858	120	22	,	,	PUNCT
crl-26858	120	23	or	or	CCONJ
crl-26858	120	24	would	would	AUX
crl-26858	120	25	they	they	PRON
crl-26858	120	26	have	have	AUX
crl-26858	120	27	been	be	AUX
crl-26858	120	28	equally	equally	ADV
crl-26858	120	29	interested	interested	ADJ
crl-26858	120	30	in	in	ADP
crl-26858	120	31	books	book	NOUN
crl-26858	120	32	from	from	ADP
crl-26858	120	33	youth	youth	NOUN
crl-26858	120	34	protests	protest	NOUN
crl-26858	120	35	of	of	ADP
crl-26858	120	36	the	the	DET
crl-26858	120	37	1960s	1960	NOUN
crl-26858	120	38	?	?	PUNCT
crl-26858	121	1	the	the	DET
crl-26858	121	2	library	library	NOUN
crl-26858	121	3	personnel	personnel	NOUN
crl-26858	121	4	also	also	ADV
crl-26858	121	5	did	do	AUX
crl-26858	121	6	not	not	PART
crl-26858	121	7	clarify	clarify	VERB
crl-26858	121	8	the	the	DET
crl-26858	121	9	context	context	NOUN
crl-26858	121	10	of	of	ADP
crl-26858	121	11	the	the	DET
crl-26858	121	12	need	need	NOUN
crl-26858	121	13	/	/	SYM
crl-26858	121	14	use	use	NOUN
crl-26858	121	15	,	,	PUNCT
crl-26858	121	16	such	such	ADJ
crl-26858	121	17	as	as	ADP
crl-26858	121	18	whether	whether	SCONJ
crl-26858	121	19	the	the	DET
crl-26858	121	20	book	book	NOUN
crl-26858	121	21	format	format	NOUN
crl-26858	121	22	was	be	AUX
crl-26858	121	23	specifically	specifically	ADV
crl-26858	121	24	required	require	VERB
crl-26858	121	25	by	by	ADP
crl-26858	121	26	a	a	DET
crl-26858	121	27	class	class	NOUN
crl-26858	121	28	assignment	assignment	NOUN
crl-26858	121	29	,	,	PUNCT
crl-26858	121	30	and	and	CCONJ
crl-26858	121	31	they	they	PRON
crl-26858	121	32	failed	fail	VERB
crl-26858	121	33	to	to	PART
crl-26858	121	34	ask	ask	VERB
crl-26858	121	35	other	other	ADJ
crl-26858	121	36	similar	similar	ADJ
crl-26858	121	37	questions	question	NOUN
crl-26858	121	38	which	which	PRON
crl-26858	121	39	would	would	AUX
crl-26858	121	40	be	be	AUX
crl-26858	121	41	expected	expect	VERB
crl-26858	121	42	in	in	ADP
crl-26858	121	43	a	a	DET
crl-26858	121	44	strong	strong	ADJ
crl-26858	121	45	reference	reference	NOUN
crl-26858	121	46	interview	interview	NOUN
crl-26858	121	47	.	.	PUNCT
crl-26858	122	1	they	they	PRON
crl-26858	122	2	did	do	AUX
crl-26858	122	3	not	not	PART
crl-26858	122	4	walk	walk	VERB
crl-26858	122	5	the	the	DET
crl-26858	122	6	patron	patron	NOUN
crl-26858	122	7	through	through	ADP
crl-26858	122	8	a	a	DET
crl-26858	122	9	search	search	NOUN
crl-26858	122	10	attempt	attempt	NOUN
crl-26858	122	11	or	or	CCONJ
crl-26858	122	12	any	any	DET
crl-26858	122	13	possible	possible	ADJ
crl-26858	122	14	results	result	NOUN
crl-26858	122	15	.	.	PUNCT
crl-26858	123	1	they	they	PRON
crl-26858	123	2	did	do	AUX
crl-26858	123	3	not	not	PART
crl-26858	123	4	even	even	ADV
crl-26858	123	5	specify	specify	VERB
crl-26858	123	6	what	what	PRON
crl-26858	123	7	they	they	PRON
crl-26858	123	8	meant	mean	VERB
crl-26858	123	9	by	by	ADP
crl-26858	123	10	“	"	PUNCT
crl-26858	123	11	the	the	DET
crl-26858	123	12	main	main	ADJ
crl-26858	123	13	search	search	NOUN
crl-26858	123	14	engine	engine	NOUN
crl-26858	123	15	,	,	PUNCT
crl-26858	123	16	”	"	PUNCT
crl-26858	123	17	or	or	CCONJ
crl-26858	123	18	on	on	ADP
crl-26858	123	19	which	which	DET
crl-26858	123	20	page	page	NOUN
crl-26858	123	21	it	it	PRON
crl-26858	123	22	could	could	AUX
crl-26858	123	23	be	be	AUX
crl-26858	123	24	found	find	VERB
crl-26858	123	25	,	,	PUNCT
crl-26858	123	26	which	which	PRON
crl-26858	123	27	might	might	AUX
crl-26858	123	28	have	have	AUX
crl-26858	123	29	been	be	AUX
crl-26858	123	30	clarified	clarify	VERB
crl-26858	123	31	with	with	ADP
crl-26858	123	32	a	a	DET
crl-26858	123	33	hyperlink	hyperlink	NOUN
crl-26858	123	34	.	.	PUNCT
crl-26858	124	1	curiously	curiously	ADV
crl-26858	124	2	,	,	PUNCT
crl-26858	124	3	the	the	DET
crl-26858	124	4	patron	patron	NOUN
crl-26858	124	5	in	in	ADP
crl-26858	124	6	this	this	DET
crl-26858	124	7	instance	instance	NOUN
crl-26858	124	8	rated	rate	VERB
crl-26858	124	9	the	the	DET
crl-26858	124	10	chat	chat	NOUN
crl-26858	124	11	a	a	DET
crl-26858	124	12	4/4	4/4	NUM
crl-26858	124	13	,	,	PUNCT
crl-26858	124	14	compared	compare	VERB
crl-26858	124	15	to	to	ADP
crl-26858	124	16	the	the	DET
crl-26858	124	17	librarian	librarian	ADJ
crl-26858	124	18	score	score	NOUN
crl-26858	124	19	of	of	ADP
crl-26858	124	20	4/12	4/12	NUM
crl-26858	124	21	.	.	PUNCT
crl-26858	125	1	perhaps	perhaps	ADV
crl-26858	125	2	this	this	PRON
crl-26858	125	3	was	be	AUX
crl-26858	125	4	a	a	DET
crl-26858	125	5	more	more	ADV
crl-26858	125	6	advanced	advanced	ADJ
crl-26858	125	7	user	user	NOUN
crl-26858	125	8	,	,	PUNCT
crl-26858	125	9	who	who	PRON
crl-26858	125	10	readily	readily	ADV
crl-26858	125	11	understood	understand	VERB
crl-26858	125	12	the	the	DET
crl-26858	125	13	search	search	NOUN
crl-26858	125	14	recommendation	recommendation	NOUN
crl-26858	125	15	,	,	PUNCT
crl-26858	125	16	and	and	CCONJ
crl-26858	125	17	perhaps	perhaps	ADV
crl-26858	125	18	the	the	DET
crl-26858	125	19	unverified	unverified	ADJ
crl-26858	125	20	understanding	understanding	NOUN
crl-26858	125	21	of	of	ADP
crl-26858	125	22	their	their	PRON
crl-26858	125	23	query	query	NOUN
crl-26858	125	24	was	be	AUX
crl-26858	125	25	accurate	accurate	ADJ
crl-26858	125	26	enough	enough	ADV
crl-26858	125	27	that	that	SCONJ
crl-26858	125	28	they	they	PRON
crl-26858	125	29	were	be	AUX
crl-26858	125	30	satisfied	satisfied	ADJ
crl-26858	125	31	with	with	ADP
crl-26858	125	32	the	the	DET
crl-26858	125	33	result	result	NOUN
crl-26858	125	34	of	of	ADP
crl-26858	125	35	the	the	DET
crl-26858	125	36	answer	answer	NOUN
crl-26858	125	37	.	.	PUNCT
crl-26858	126	1	in	in	ADP
crl-26858	126	2	any	any	DET
crl-26858	126	3	case	case	NOUN
crl-26858	126	4	,	,	PUNCT
crl-26858	126	5	patrons	patron	NOUN
crl-26858	126	6	and	and	CCONJ
crl-26858	126	7	librarians	librarian	NOUN
crl-26858	126	8	clearly	clearly	ADV
crl-26858	126	9	share	share	VERB
crl-26858	126	10	some	some	DET
crl-26858	126	11	common	common	ADJ
crl-26858	126	12	expectations	expectation	NOUN
crl-26858	126	13	and	and	CCONJ
crl-26858	126	14	priorities	priority	NOUN
crl-26858	126	15	,	,	PUNCT
crl-26858	126	16	while	while	SCONJ
crl-26858	126	17	others	other	NOUN
crl-26858	126	18	may	may	AUX
crl-26858	126	19	differ	differ	VERB
crl-26858	126	20	significantly	significantly	ADV
crl-26858	126	21	.	.	PUNCT
crl-26858	127	1	we	we	PRON
crl-26858	127	2	will	will	AUX
crl-26858	127	3	examine	examine	VERB
crl-26858	127	4	such	such	ADJ
crl-26858	127	5	comparisons	comparison	NOUN
crl-26858	127	6	further	far	ADV
crl-26858	127	7	in	in	ADP
crl-26858	127	8	the	the	DET
crl-26858	127	9	next	next	ADJ
crl-26858	127	10	section	section	NOUN
crl-26858	127	11	.	.	PUNCT
crl-26858	128	1	comparing	compare	VERB
crl-26858	128	2	patron	patron	NOUN
crl-26858	128	3	ratings	rating	NOUN
crl-26858	128	4	to	to	ADP
crl-26858	128	5	librarian	librarian	ADJ
crl-26858	128	6	scores	score	NOUN
crl-26858	128	7	the	the	DET
crl-26858	128	8	patron	patron	NOUN
crl-26858	128	9	rating	rating	NOUN
crl-26858	128	10	scale	scale	NOUN
crl-26858	128	11	of	of	ADP
crl-26858	128	12	1	1	NUM
crl-26858	128	13	to	to	PART
crl-26858	128	14	4	4	NUM
crl-26858	128	15	did	do	AUX
crl-26858	128	16	not	not	PART
crl-26858	128	17	perfectly	perfectly	ADV
crl-26858	128	18	correspond	correspond	VERB
crl-26858	128	19	to	to	ADP
crl-26858	128	20	the	the	DET
crl-26858	128	21	librarian	librarian	ADJ
crl-26858	128	22	scoring	scoring	NOUN
crl-26858	128	23	rubric	rubric	NOUN
crl-26858	128	24	,	,	PUNCT
crl-26858	128	25	which	which	PRON
crl-26858	128	26	could	could	AUX
crl-26858	128	27	yield	yield	VERB
crl-26858	128	28	a	a	DET
crl-26858	128	29	total	total	ADJ
crl-26858	128	30	score	score	NOUN
crl-26858	128	31	between	between	ADP
crl-26858	128	32	4	4	NUM
crl-26858	128	33	and	and	CCONJ
crl-26858	128	34	12	12	NUM
crl-26858	128	35	.	.	PUNCT
crl-26858	129	1	rather	rather	ADV
crl-26858	129	2	than	than	ADP
crl-26858	129	3	tear	tear	VERB
crl-26858	129	4	down	down	ADP
crl-26858	129	5	and	and	CCONJ
crl-26858	129	6	recreate	recreate	VERB
crl-26858	129	7	a	a	DET
crl-26858	129	8	welltested	wellteste	VERB
crl-26858	129	9	rubric	rubric	NOUN
crl-26858	129	10	,	,	PUNCT
crl-26858	129	11	for	for	ADP
crl-26858	129	12	purposes	purpose	NOUN
crl-26858	129	13	of	of	ADP
crl-26858	129	14	comparison	comparison	NOUN
crl-26858	129	15	,	,	PUNCT
crl-26858	129	16	the	the	DET
crl-26858	129	17	researchers	researcher	NOUN
crl-26858	129	18	decided	decide	VERB
crl-26858	129	19	to	to	PART
crl-26858	129	20	equate	equate	VERB
crl-26858	129	21	a	a	DET
crl-26858	129	22	patron	patron	NOUN
crl-26858	129	23	rating	rating	NOUN
crl-26858	129	24	of	of	ADP
crl-26858	129	25	1	1	NUM
crl-26858	129	26	to	to	ADP
crl-26858	129	27	librarian	librarian	ADJ
crl-26858	129	28	scores	score	NOUN
crl-26858	129	29	4	4	NUM
crl-26858	129	30	to	to	PART
crl-26858	129	31	6	6	NUM
crl-26858	129	32	,	,	PUNCT
crl-26858	129	33	or	or	CCONJ
crl-26858	129	34	beginning	beginning	NOUN
crl-26858	129	35	.	.	PUNCT
crl-26858	130	1	patron	patron	NOUN
crl-26858	130	2	ratings	rating	NOUN
crl-26858	130	3	of	of	ADP
crl-26858	130	4	2	2	NUM
crl-26858	130	5	and	and	CCONJ
crl-26858	130	6	3	3	NUM
crl-26858	130	7	equated	equate	VERB
crl-26858	130	8	to	to	ADP
crl-26858	130	9	librarian	librarian	ADJ
crl-26858	130	10	scores	score	NOUN
crl-26858	130	11	of	of	ADP
crl-26858	130	12	7	7	NUM
crl-26858	130	13	to	to	ADP
crl-26858	130	14	9	9	NUM
crl-26858	130	15	,	,	PUNCT
crl-26858	130	16	or	or	CCONJ
crl-26858	130	17	developing	developing	NOUN
crl-26858	130	18	.	.	PUNCT
crl-26858	131	1	finally	finally	ADV
crl-26858	131	2	,	,	PUNCT
crl-26858	131	3	patron	patron	ADJ
crl-26858	131	4	ratings	rating	NOUN
crl-26858	131	5	of	of	ADP
crl-26858	131	6	4	4	NUM
crl-26858	131	7	equated	equate	VERB
crl-26858	131	8	to	to	ADP
crl-26858	131	9	librarian	librarian	ADJ
crl-26858	131	10	scores	score	NOUN
crl-26858	131	11	of	of	ADP
crl-26858	131	12	10	10	NUM
crl-26858	131	13	to	to	PART
crl-26858	131	14	12	12	NUM
crl-26858	131	15	,	,	PUNCT
crl-26858	131	16	or	or	CCONJ
crl-26858	131	17	accomplished	accomplish	VERB
crl-26858	131	18	.	.	PUNCT
crl-26858	132	1	overall	overall	ADV
crl-26858	132	2	,	,	PUNCT
crl-26858	132	3	patrons	patron	NOUN
crl-26858	132	4	were	be	AUX
crl-26858	132	5	more	more	ADV
crl-26858	132	6	likely	likely	ADJ
crl-26858	132	7	to	to	PART
crl-26858	132	8	consider	consider	VERB
crl-26858	132	9	a	a	DET
crl-26858	132	10	chat	chat	NOUN
crl-26858	132	11	accomplished	accomplish	VERB
crl-26858	132	12	than	than	SCONJ
crl-26858	132	13	were	be	AUX
crl-26858	132	14	librarians	librarian	NOUN
crl-26858	132	15	(	(	PUNCT
crl-26858	132	16	86.3	86.3	NUM
crl-26858	132	17	%	%	NOUN
crl-26858	132	18	versus	versus	ADP
crl-26858	132	19	56.2	56.2	NUM
crl-26858	132	20	%	%	NOUN
crl-26858	132	21	)	)	PUNCT
crl-26858	132	22	.	.	PUNCT
crl-26858	133	1	conversely	conversely	ADV
crl-26858	133	2	,	,	PUNCT
crl-26858	133	3	librarians	librarian	NOUN
crl-26858	133	4	were	be	AUX
crl-26858	133	5	more	more	ADV
crl-26858	133	6	likely	likely	ADJ
crl-26858	133	7	to	to	PART
crl-26858	133	8	rate	rate	VERB
crl-26858	133	9	chats	chat	NOUN
crl-26858	133	10	as	as	ADP
crl-26858	133	11	beginning	begin	VERB
crl-26858	133	12	than	than	SCONJ
crl-26858	133	13	were	be	AUX
crl-26858	133	14	patrons	patron	NOUN
crl-26858	133	15	(	(	PUNCT
crl-26858	133	16	8.7	8.7	NUM
crl-26858	133	17	%	%	NOUN
crl-26858	133	18	versus	versus	ADP
crl-26858	133	19	1.5	1.5	NUM
crl-26858	133	20	%	%	NOUN
crl-26858	133	21	)	)	PUNCT
crl-26858	133	22	.	.	PUNCT
crl-26858	134	1	figure	figure	NOUN
crl-26858	134	2	6	6	NUM
crl-26858	134	3	shows	show	VERB
crl-26858	134	4	the	the	DET
crl-26858	134	5	comparisons	comparison	NOUN
crl-26858	134	6	of	of	ADP
crl-26858	134	7	patron	patron	NOUN
crl-26858	134	8	and	and	CCONJ
crl-26858	134	9	librarian	librarian	ADJ
crl-26858	134	10	scores	score	NOUN
crl-26858	134	11	,	,	PUNCT
crl-26858	134	12	both	both	CCONJ
crl-26858	134	13	overall	overall	ADJ
crl-26858	134	14	and	and	CCONJ
crl-26858	134	15	for	for	ADP
crl-26858	134	16	each	each	DET
crl-26858	134	17	institution	institution	NOUN
crl-26858	134	18	.	.	PUNCT
crl-26858	135	1	figure	figure	VERB
crl-26858	135	2	6	6	NUM
crl-26858	135	3	comparison	comparison	NOUN
crl-26858	135	4	of	of	ADP
crl-26858	135	5	patron	patron	NOUN
crl-26858	135	6	to	to	ADP
crl-26858	135	7	librarian	librarian	PROPN
crl-26858	135	8	chat	chat	PROPN
crl-26858	135	9	scores	score	VERB
crl-26858	135	10	576	576	NUM
crl-26858	135	11	college	college	PROPN
crl-26858	135	12	&	&	CCONJ
crl-26858	135	13	research	research	PROPN
crl-26858	135	14	libraries	library	NOUN
crl-26858	135	15	july	july	PROPN
crl-26858	135	16	2025	2025	NUM
crl-26858	135	17	discussion	discussion	NOUN
crl-26858	135	18	according	accord	VERB
crl-26858	135	19	to	to	ADP
crl-26858	135	20	the	the	DET
crl-26858	135	21	comparison	comparison	NOUN
crl-26858	135	22	between	between	ADP
crl-26858	135	23	patron	patron	NOUN
crl-26858	135	24	and	and	CCONJ
crl-26858	135	25	librarian	librarian	ADJ
crl-26858	135	26	evaluations	evaluation	NOUN
crl-26858	135	27	of	of	ADP
crl-26858	135	28	live	live	ADJ
crl-26858	135	29	chats	chat	NOUN
crl-26858	135	30	,	,	PUNCT
crl-26858	135	31	both	both	DET
crl-26858	135	32	patrons	patron	NOUN
crl-26858	135	33	and	and	CCONJ
crl-26858	135	34	librarians	librarian	NOUN
crl-26858	135	35	seem	seem	VERB
crl-26858	135	36	generally	generally	ADV
crl-26858	135	37	satisfied	satisfied	ADJ
crl-26858	135	38	with	with	ADP
crl-26858	135	39	chat	chat	NOUN
crl-26858	135	40	interactions	interaction	NOUN
crl-26858	135	41	,	,	PUNCT
crl-26858	135	42	with	with	ADP
crl-26858	135	43	patrons	patron	NOUN
crl-26858	135	44	ranking	rank	VERB
crl-26858	135	45	most	most	ADJ
crl-26858	135	46	chats	chat	NOUN
crl-26858	135	47	4	4	NUM
crl-26858	135	48	out	out	ADP
crl-26858	135	49	of	of	ADP
crl-26858	135	50	4	4	NUM
crl-26858	135	51	and	and	CCONJ
crl-26858	135	52	the	the	DET
crl-26858	135	53	librarian	librarian	ADJ
crl-26858	135	54	evaluators	evaluator	NOUN
crl-26858	135	55	assigning	assign	VERB
crl-26858	135	56	an	an	DET
crl-26858	135	57	average	average	ADJ
crl-26858	135	58	overall	overall	ADJ
crl-26858	135	59	score	score	NOUN
crl-26858	135	60	of	of	ADP
crl-26858	135	61	9.5	9.5	NUM
crl-26858	135	62	out	out	ADP
crl-26858	135	63	of	of	ADP
crl-26858	135	64	12	12	NUM
crl-26858	135	65	.	.	PUNCT
crl-26858	136	1	however	however	ADV
crl-26858	136	2	,	,	PUNCT
crl-26858	136	3	a	a	DET
crl-26858	136	4	librarian	librarian	NOUN
crl-26858	136	5	’s	’s	PART
crl-26858	136	6	score	score	NOUN
crl-26858	136	7	for	for	ADP
crl-26858	136	8	a	a	DET
crl-26858	136	9	chat	chat	NOUN
crl-26858	136	10	does	do	AUX
crl-26858	136	11	not	not	PART
crl-26858	136	12	necessarily	necessarily	ADV
crl-26858	136	13	predict	predict	VERB
crl-26858	136	14	the	the	DET
crl-26858	136	15	patron	patron	NOUN
crl-26858	136	16	’s	’s	PART
crl-26858	136	17	rating	rating	NOUN
crl-26858	136	18	;	;	PUNCT
crl-26858	136	19	the	the	DET
crl-26858	136	20	discrepancies	discrepancy	NOUN
crl-26858	136	21	between	between	ADP
crl-26858	136	22	their	their	PRON
crl-26858	136	23	assessments	assessment	NOUN
crl-26858	136	24	yield	yield	VERB
crl-26858	136	25	some	some	DET
crl-26858	136	26	valuable	valuable	ADJ
crl-26858	136	27	discussion	discussion	NOUN
crl-26858	136	28	points	point	NOUN
crl-26858	136	29	.	.	PUNCT
crl-26858	137	1	in	in	ADP
crl-26858	137	2	a	a	DET
crl-26858	137	3	few	few	ADJ
crl-26858	137	4	noteworthy	noteworthy	ADJ
crl-26858	137	5	instances	instance	NOUN
crl-26858	137	6	,	,	PUNCT
crl-26858	137	7	the	the	DET
crl-26858	137	8	librarian	librarian	ADJ
crl-26858	137	9	evaluators	evaluator	NOUN
crl-26858	137	10	scored	score	VERB
crl-26858	137	11	a	a	DET
crl-26858	137	12	transcript	transcript	NOUN
crl-26858	137	13	highly	highly	ADV
crl-26858	137	14	(	(	PUNCT
crl-26858	137	15	e.g.	e.g.	ADJ
crl-26858	137	16	,	,	PUNCT
crl-26858	137	17	10	10	NUM
crl-26858	137	18	out	out	ADP
crl-26858	137	19	of	of	ADP
crl-26858	137	20	12	12	NUM
crl-26858	137	21	or	or	CCONJ
crl-26858	137	22	even	even	ADV
crl-26858	137	23	12	12	NUM
crl-26858	137	24	out	out	ADP
crl-26858	137	25	of	of	ADP
crl-26858	137	26	12	12	NUM
crl-26858	137	27	)	)	PUNCT
crl-26858	137	28	while	while	SCONJ
crl-26858	137	29	the	the	DET
crl-26858	137	30	patron	patron	NOUN
crl-26858	137	31	scored	score	VERB
crl-26858	137	32	the	the	DET
crl-26858	137	33	same	same	ADJ
crl-26858	137	34	chat	chat	NOUN
crl-26858	137	35	very	very	ADV
crl-26858	137	36	poorly	poorly	ADV
crl-26858	137	37	(	(	PUNCT
crl-26858	137	38	e.g.	e.g.	ADV
crl-26858	137	39	,	,	PUNCT
crl-26858	137	40	1	1	NUM
crl-26858	137	41	out	out	ADP
crl-26858	137	42	of	of	ADP
crl-26858	137	43	4	4	NUM
crl-26858	137	44	or	or	CCONJ
crl-26858	137	45	2	2	NUM
crl-26858	137	46	out	out	ADP
crl-26858	137	47	of	of	ADP
crl-26858	137	48	4	4	NUM
crl-26858	137	49	,	,	PUNCT
crl-26858	137	50	respectively	respectively	ADV
crl-26858	137	51	)	)	PUNCT
crl-26858	137	52	.	.	PUNCT
crl-26858	138	1	these	these	DET
crl-26858	138	2	discrepancies	discrepancy	NOUN
crl-26858	138	3	provide	provide	VERB
crl-26858	138	4	an	an	DET
crl-26858	138	5	interesting	interesting	ADJ
crl-26858	138	6	opportunity	opportunity	NOUN
crl-26858	138	7	to	to	PART
crl-26858	138	8	investigate	investigate	VERB
crl-26858	138	9	areas	area	NOUN
crl-26858	138	10	where	where	SCONJ
crl-26858	138	11	librarian	librarian	NOUN
crl-26858	138	12	and	and	CCONJ
crl-26858	138	13	patron	patron	NOUN
crl-26858	138	14	expectations	expectation	NOUN
crl-26858	138	15	may	may	AUX
crl-26858	138	16	be	be	AUX
crl-26858	138	17	out	out	ADP
crl-26858	138	18	of	of	ADP
crl-26858	138	19	sync	sync	NOUN
crl-26858	138	20	.	.	PUNCT
crl-26858	139	1	in	in	ADP
crl-26858	139	2	five	five	NUM
crl-26858	139	3	out	out	ADP
crl-26858	139	4	of	of	ADP
crl-26858	139	5	eight	eight	NUM
crl-26858	139	6	chats	chat	NOUN
crl-26858	139	7	with	with	ADP
crl-26858	139	8	such	such	ADJ
crl-26858	139	9	mismatched	mismatched	ADJ
crl-26858	139	10	scores	score	NOUN
crl-26858	139	11	,	,	PUNCT
crl-26858	139	12	the	the	DET
crl-26858	139	13	library	library	NOUN
crl-26858	139	14	personnel	personnel	NOUN
crl-26858	139	15	fulfilled	fulfil	VERB
crl-26858	139	16	all	all	DET
crl-26858	139	17	the	the	DET
crl-26858	139	18	behavioral	behavioral	ADJ
crl-26858	139	19	expectations	expectation	NOUN
crl-26858	139	20	of	of	ADP
crl-26858	139	21	a	a	DET
crl-26858	139	22	good	good	ADJ
crl-26858	139	23	reference	reference	NOUN
crl-26858	139	24	interaction	interaction	NOUN
crl-26858	139	25	,	,	PUNCT
crl-26858	139	26	but	but	CCONJ
crl-26858	139	27	the	the	DET
crl-26858	139	28	patrons	patron	NOUN
crl-26858	139	29	were	be	AUX
crl-26858	139	30	nevertheless	nevertheless	ADV
crl-26858	139	31	dissatisfied	dissatisfied	ADJ
crl-26858	139	32	with	with	ADP
crl-26858	139	33	the	the	DET
crl-26858	139	34	services	service	NOUN
crl-26858	139	35	or	or	CCONJ
crl-26858	139	36	collections	collection	NOUN
crl-26858	139	37	available	available	ADJ
crl-26858	139	38	from	from	ADP
crl-26858	139	39	the	the	DET
crl-26858	139	40	library	library	NOUN
crl-26858	139	41	.	.	PUNCT
crl-26858	140	1	such	such	ADJ
crl-26858	140	2	cases	case	NOUN
crl-26858	140	3	are	be	AUX
crl-26858	140	4	difficult	difficult	ADJ
crl-26858	140	5	to	to	PART
crl-26858	140	6	eliminate	eliminate	VERB
crl-26858	140	7	,	,	PUNCT
crl-26858	140	8	since	since	SCONJ
crl-26858	140	9	the	the	DET
crl-26858	140	10	behavior	behavior	NOUN
crl-26858	140	11	of	of	ADP
crl-26858	140	12	an	an	DET
crl-26858	140	13	individual	individual	ADJ
crl-26858	140	14	professional	professional	NOUN
crl-26858	140	15	may	may	AUX
crl-26858	140	16	never	never	ADV
crl-26858	140	17	fully	fully	ADV
crl-26858	140	18	satisfy	satisfy	VERB
crl-26858	140	19	a	a	DET
crl-26858	140	20	patron	patron	NOUN
crl-26858	140	21	who	who	PRON
crl-26858	140	22	simply	simply	ADV
crl-26858	140	23	wants	want	VERB
crl-26858	140	24	the	the	DET
crl-26858	140	25	library	library	NOUN
crl-26858	140	26	to	to	PART
crl-26858	140	27	own	own	VERB
crl-26858	140	28	more	more	ADJ
crl-26858	140	29	or	or	CCONJ
crl-26858	140	30	different	different	ADJ
crl-26858	140	31	resources	resource	NOUN
crl-26858	140	32	,	,	PUNCT
crl-26858	140	33	or	or	CCONJ
crl-26858	140	34	to	to	PART
crl-26858	140	35	provide	provide	VERB
crl-26858	140	36	services	service	NOUN
crl-26858	140	37	beyond	beyond	ADP
crl-26858	140	38	what	what	PRON
crl-26858	140	39	is	be	AUX
crl-26858	140	40	appropriate	appropriate	ADJ
crl-26858	140	41	(	(	PUNCT
crl-26858	140	42	e.g.	e.g.	ADV
crl-26858	140	43	,	,	PUNCT
crl-26858	140	44	doing	do	VERB
crl-26858	140	45	a	a	DET
crl-26858	140	46	research	research	NOUN
crl-26858	140	47	assignment	assignment	NOUN
crl-26858	140	48	for	for	ADP
crl-26858	140	49	a	a	DET
crl-26858	140	50	student	student	NOUN
crl-26858	140	51	)	)	PUNCT
crl-26858	140	52	.	.	PUNCT
crl-26858	141	1	in	in	ADP
crl-26858	141	2	two	two	NUM
crl-26858	141	3	other	other	ADJ
crl-26858	141	4	instances	instance	NOUN
crl-26858	141	5	,	,	PUNCT
crl-26858	141	6	the	the	DET
crl-26858	141	7	librarian	librarian	NOUN
crl-26858	141	8	exhibited	exhibit	VERB
crl-26858	141	9	generally	generally	ADV
crl-26858	141	10	strong	strong	ADJ
crl-26858	141	11	behaviors	behavior	NOUN
crl-26858	141	12	,	,	PUNCT
crl-26858	141	13	except	except	SCONJ
crl-26858	141	14	that	that	SCONJ
crl-26858	141	15	the	the	DET
crl-26858	141	16	patron	patron	NOUN
crl-26858	141	17	ultimately	ultimately	ADV
crl-26858	141	18	felt	feel	VERB
crl-26858	141	19	their	their	PRON
crl-26858	141	20	question	question	NOUN
crl-26858	141	21	was	be	AUX
crl-26858	141	22	not	not	PART
crl-26858	141	23	fully	fully	ADV
crl-26858	141	24	answered	answer	VERB
crl-26858	141	25	or	or	CCONJ
crl-26858	141	26	that	that	SCONJ
crl-26858	141	27	their	their	PRON
crl-26858	141	28	problem	problem	NOUN
crl-26858	141	29	was	be	AUX
crl-26858	141	30	not	not	PART
crl-26858	141	31	resolved	resolve	VERB
crl-26858	141	32	.	.	PUNCT
crl-26858	142	1	one	one	NUM
crl-26858	142	2	final	final	ADJ
crl-26858	142	3	chat	chat	NOUN
crl-26858	142	4	,	,	PUNCT
crl-26858	142	5	however	however	ADV
crl-26858	142	6	,	,	PUNCT
crl-26858	142	7	illustrates	illustrate	VERB
crl-26858	142	8	a	a	DET
crl-26858	142	9	very	very	ADV
crl-26858	142	10	different	different	ADJ
crl-26858	142	11	kind	kind	NOUN
crl-26858	142	12	of	of	ADP
crl-26858	142	13	case	case	NOUN
crl-26858	142	14	.	.	PUNCT
crl-26858	143	1	a	a	DET
crl-26858	143	2	patron	patron	NOUN
crl-26858	143	3	requests	request	VERB
crl-26858	143	4	“	"	PUNCT
crl-26858	143	5	academically	academically	ADV
crl-26858	143	6	acceptable	acceptable	ADJ
crl-26858	143	7	”	"	PUNCT
crl-26858	143	8	sources	source	NOUN
crl-26858	143	9	on	on	ADP
crl-26858	143	10	a	a	DET
crl-26858	143	11	topic	topic	NOUN
crl-26858	143	12	,	,	PUNCT
crl-26858	143	13	and	and	CCONJ
crl-26858	143	14	the	the	DET
crl-26858	143	15	library	library	NOUN
crl-26858	143	16	personnel	personnel	NOUN
crl-26858	143	17	assists	assist	VERB
crl-26858	143	18	obligingly	obligingly	ADV
crl-26858	143	19	.	.	PUNCT
crl-26858	144	1	they	they	PRON
crl-26858	144	2	use	use	VERB
crl-26858	144	3	welcoming	welcome	VERB
crl-26858	144	4	language	language	NOUN
crl-26858	144	5	and	and	CCONJ
crl-26858	144	6	ask	ask	VERB
crl-26858	144	7	clarifying	clarify	VERB
crl-26858	144	8	questions	question	NOUN
crl-26858	144	9	about	about	ADP
crl-26858	144	10	information	information	NOUN
crl-26858	144	11	needs	need	NOUN
crl-26858	144	12	and	and	CCONJ
crl-26858	144	13	any	any	DET
crl-26858	144	14	constraints	constraint	NOUN
crl-26858	144	15	of	of	ADP
crl-26858	144	16	a	a	DET
crl-26858	144	17	class	class	NOUN
crl-26858	144	18	assignment	assignment	NOUN
crl-26858	144	19	.	.	PUNCT
crl-26858	145	1	when	when	SCONJ
crl-26858	145	2	they	they	PRON
crl-26858	145	3	suggest	suggest	AUX
crl-26858	145	4	searching	search	VERB
crl-26858	145	5	the	the	DET
crl-26858	145	6	library	library	NOUN
crl-26858	145	7	’s	’s	PART
crl-26858	145	8	discovery	discovery	NOUN
crl-26858	145	9	layer	layer	NOUN
crl-26858	145	10	,	,	PUNCT
crl-26858	145	11	they	they	PRON
crl-26858	145	12	take	take	VERB
crl-26858	145	13	the	the	DET
crl-26858	145	14	time	time	NOUN
crl-26858	145	15	to	to	PART
crl-26858	145	16	explain	explain	VERB
crl-26858	145	17	what	what	PRON
crl-26858	145	18	it	it	PRON
crl-26858	145	19	is	be	AUX
crl-26858	145	20	and	and	CCONJ
crl-26858	145	21	why	why	SCONJ
crl-26858	145	22	the	the	DET
crl-26858	145	23	student	student	NOUN
crl-26858	145	24	would	would	AUX
crl-26858	145	25	be	be	AUX
crl-26858	145	26	better	well	ADJ
crl-26858	145	27	off	off	ADP
crl-26858	145	28	searching	search	VERB
crl-26858	145	29	there	there	ADV
crl-26858	145	30	(	(	PUNCT
crl-26858	145	31	as	as	SCONJ
crl-26858	145	32	opposed	oppose	VERB
crl-26858	145	33	to	to	ADP
crl-26858	145	34	web	web	NOUN
crl-26858	145	35	search	search	NOUN
crl-26858	145	36	engines	engine	NOUN
crl-26858	145	37	)	)	PUNCT
crl-26858	145	38	.	.	PUNCT
crl-26858	146	1	they	they	PRON
crl-26858	146	2	both	both	PRON
crl-26858	146	3	explain	explain	VERB
crl-26858	146	4	and	and	CCONJ
crl-26858	146	5	link	link	VERB
crl-26858	146	6	to	to	ADP
crl-26858	146	7	a	a	DET
crl-26858	146	8	sample	sample	NOUN
crl-26858	146	9	search	search	NOUN
crl-26858	146	10	they	they	PRON
crl-26858	146	11	formulated	formulate	VERB
crl-26858	146	12	as	as	ADP
crl-26858	146	13	a	a	DET
crl-26858	146	14	starting	starting	NOUN
crl-26858	146	15	point	point	NOUN
crl-26858	146	16	for	for	ADP
crl-26858	146	17	the	the	DET
crl-26858	146	18	student	student	NOUN
crl-26858	146	19	.	.	PUNCT
crl-26858	147	1	by	by	ADP
crl-26858	147	2	all	all	DET
crl-26858	147	3	accounts	account	NOUN
crl-26858	147	4	,	,	PUNCT
crl-26858	147	5	this	this	DET
crl-26858	147	6	chat	chat	NOUN
crl-26858	147	7	hits	hit	VERB
crl-26858	147	8	all	all	DET
crl-26858	147	9	the	the	DET
crl-26858	147	10	behavioral	behavioral	ADJ
crl-26858	147	11	high	high	ADJ
crl-26858	147	12	points	point	NOUN
crl-26858	147	13	,	,	PUNCT
crl-26858	147	14	and	and	CCONJ
crl-26858	147	15	it	it	PRON
crl-26858	147	16	earned	earn	VERB
crl-26858	147	17	a	a	DET
crl-26858	147	18	librarian	librarian	ADJ
crl-26858	147	19	score	score	NOUN
crl-26858	147	20	of	of	ADP
crl-26858	147	21	10	10	NUM
crl-26858	147	22	out	out	ADP
crl-26858	147	23	of	of	ADP
crl-26858	147	24	12	12	NUM
crl-26858	147	25	.	.	PUNCT
crl-26858	148	1	however	however	ADV
crl-26858	148	2	,	,	PUNCT
crl-26858	148	3	the	the	DET
crl-26858	148	4	patron	patron	NOUN
crl-26858	148	5	stopped	stop	VERB
crl-26858	148	6	responding	respond	VERB
crl-26858	148	7	to	to	ADP
crl-26858	148	8	the	the	DET
crl-26858	148	9	library	library	NOUN
crl-26858	148	10	personnel	personnel	NOUN
crl-26858	148	11	before	before	ADP
crl-26858	148	12	the	the	DET
crl-26858	148	13	end	end	NOUN
crl-26858	148	14	of	of	ADP
crl-26858	148	15	the	the	DET
crl-26858	148	16	chat	chat	NOUN
crl-26858	148	17	and	and	CCONJ
crl-26858	148	18	subsequently	subsequently	ADV
crl-26858	148	19	rated	rate	VERB
crl-26858	148	20	the	the	DET
crl-26858	148	21	chat	chat	NOUN
crl-26858	148	22	only	only	ADV
crl-26858	148	23	2	2	NUM
crl-26858	148	24	out	out	ADP
crl-26858	148	25	of	of	ADP
crl-26858	148	26	4	4	NUM
crl-26858	148	27	.	.	PUNCT
crl-26858	149	1	although	although	SCONJ
crl-26858	149	2	no	no	DET
crl-26858	149	3	patron	patron	NOUN
crl-26858	149	4	comment	comment	NOUN
crl-26858	149	5	accompanies	accompany	VERB
crl-26858	149	6	this	this	DET
crl-26858	149	7	rating	rating	NOUN
crl-26858	149	8	,	,	PUNCT
crl-26858	149	9	one	one	NUM
crl-26858	149	10	possible	possible	ADJ
crl-26858	149	11	explanation	explanation	NOUN
crl-26858	149	12	is	be	AUX
crl-26858	149	13	that	that	SCONJ
crl-26858	149	14	the	the	DET
crl-26858	149	15	patron	patron	NOUN
crl-26858	149	16	became	become	VERB
crl-26858	149	17	overwhelmed	overwhelmed	ADJ
crl-26858	149	18	with	with	ADP
crl-26858	149	19	the	the	DET
crl-26858	149	20	unfamiliar	unfamiliar	ADJ
crl-26858	149	21	nature	nature	NOUN
crl-26858	149	22	of	of	ADP
crl-26858	149	23	the	the	DET
crl-26858	149	24	information	information	NOUN
crl-26858	149	25	presented	present	VERB
crl-26858	149	26	and	and	CCONJ
crl-26858	149	27	the	the	DET
crl-26858	149	28	speed	speed	NOUN
crl-26858	149	29	of	of	ADP
crl-26858	149	30	its	its	PRON
crl-26858	149	31	presentation	presentation	NOUN
crl-26858	149	32	;	;	PUNCT
crl-26858	149	33	perhaps	perhaps	ADV
crl-26858	149	34	the	the	DET
crl-26858	149	35	library	library	NOUN
crl-26858	149	36	personnel	personnel	NOUN
crl-26858	149	37	could	could	AUX
crl-26858	149	38	have	have	AUX
crl-26858	149	39	checked	check	VERB
crl-26858	149	40	on	on	ADP
crl-26858	149	41	the	the	DET
crl-26858	149	42	patron	patron	NOUN
crl-26858	149	43	’s	’s	PART
crl-26858	149	44	understanding	understanding	NOUN
crl-26858	149	45	at	at	ADP
crl-26858	149	46	more	more	ADV
crl-26858	149	47	frequent	frequent	ADJ
crl-26858	149	48	intervals	interval	NOUN
crl-26858	149	49	during	during	ADP
crl-26858	149	50	the	the	DET
crl-26858	149	51	chat	chat	NOUN
crl-26858	149	52	,	,	PUNCT
crl-26858	149	53	making	make	VERB
crl-26858	149	54	sure	sure	ADJ
crl-26858	149	55	they	they	PRON
crl-26858	149	56	were	be	AUX
crl-26858	149	57	absorbing	absorb	VERB
crl-26858	149	58	and	and	CCONJ
crl-26858	149	59	understanding	understand	VERB
crl-26858	149	60	the	the	DET
crl-26858	149	61	guidance	guidance	NOUN
crl-26858	149	62	.	.	PUNCT
crl-26858	150	1	on	on	ADP
crl-26858	150	2	the	the	DET
crl-26858	150	3	other	other	ADJ
crl-26858	150	4	hand	hand	NOUN
crl-26858	150	5	,	,	PUNCT
crl-26858	150	6	perhaps	perhaps	ADV
crl-26858	150	7	the	the	DET
crl-26858	150	8	patron	patron	NOUN
crl-26858	150	9	had	have	AUX
crl-26858	150	10	hoped	hope	VERB
crl-26858	150	11	to	to	PART
crl-26858	150	12	have	have	VERB
crl-26858	150	13	specific	specific	ADJ
crl-26858	150	14	sources	source	NOUN
crl-26858	150	15	named	name	VERB
crl-26858	150	16	for	for	ADP
crl-26858	150	17	them	they	PRON
crl-26858	150	18	,	,	PUNCT
crl-26858	150	19	as	as	SCONJ
crl-26858	150	20	opposed	oppose	VERB
crl-26858	150	21	to	to	ADP
crl-26858	150	22	instructions	instruction	NOUN
crl-26858	150	23	for	for	ADP
crl-26858	150	24	searching	search	VERB
crl-26858	150	25	.	.	PUNCT
crl-26858	151	1	whatever	whatever	PRON
crl-26858	151	2	the	the	DET
crl-26858	151	3	patron	patron	NOUN
crl-26858	151	4	may	may	AUX
crl-26858	151	5	have	have	AUX
crl-26858	151	6	been	be	AUX
crl-26858	151	7	expecting	expect	VERB
crl-26858	151	8	,	,	PUNCT
crl-26858	151	9	they	they	PRON
crl-26858	151	10	did	do	AUX
crl-26858	151	11	n’t	not	PART
crl-26858	151	12	seem	seem	VERB
crl-26858	151	13	to	to	PART
crl-26858	151	14	feel	feel	VERB
crl-26858	151	15	that	that	SCONJ
crl-26858	151	16	it	it	PRON
crl-26858	151	17	was	be	AUX
crl-26858	151	18	delivered	deliver	VERB
crl-26858	151	19	.	.	PUNCT
crl-26858	152	1	the	the	DET
crl-26858	152	2	findings	finding	NOUN
crl-26858	152	3	also	also	ADV
crl-26858	152	4	suggest	suggest	VERB
crl-26858	152	5	that	that	SCONJ
crl-26858	152	6	librarians	librarian	NOUN
crl-26858	152	7	’	'	PUNCT
crl-26858	152	8	professional	professional	ADJ
crl-26858	152	9	expectations	expectation	NOUN
crl-26858	152	10	go	go	VERB
crl-26858	152	11	beyond	beyond	ADP
crl-26858	152	12	patron	patron	NOUN
crl-26858	152	13	expectations	expectation	NOUN
crl-26858	152	14	in	in	ADP
crl-26858	152	15	certain	certain	ADJ
crl-26858	152	16	areas	area	NOUN
crl-26858	152	17	,	,	PUNCT
crl-26858	152	18	such	such	ADJ
crl-26858	152	19	as	as	ADP
crl-26858	152	20	cordiality	cordiality	NOUN
crl-26858	152	21	of	of	ADP
crl-26858	152	22	language	language	NOUN
crl-26858	152	23	and	and	CCONJ
crl-26858	152	24	transparency	transparency	NOUN
crl-26858	152	25	about	about	ADP
crl-26858	152	26	the	the	DET
crl-26858	152	27	search	search	NOUN
crl-26858	152	28	process	process	NOUN
crl-26858	152	29	.	.	PUNCT
crl-26858	153	1	patrons	patron	NOUN
crl-26858	153	2	are	be	AUX
crl-26858	153	3	more	more	ADV
crl-26858	153	4	concerned	concerned	ADJ
crl-26858	153	5	about	about	ADP
crl-26858	153	6	actually	actually	ADV
crl-26858	153	7	getting	get	VERB
crl-26858	153	8	the	the	DET
crl-26858	153	9	answer	answer	NOUN
crl-26858	153	10	they	they	PRON
crl-26858	153	11	want	want	VERB
crl-26858	153	12	,	,	PUNCT
crl-26858	153	13	and	and	CCONJ
crl-26858	153	14	they	they	PRON
crl-26858	153	15	are	be	AUX
crl-26858	153	16	the	the	DET
crl-26858	153	17	least	least	ADV
crl-26858	153	18	satisfied	satisfied	ADJ
crl-26858	153	19	when	when	SCONJ
crl-26858	153	20	they	they	PRON
crl-26858	153	21	do	do	AUX
crl-26858	153	22	not	not	PART
crl-26858	153	23	perceive	perceive	VERB
crl-26858	153	24	this	this	PRON
crl-26858	153	25	has	have	AUX
crl-26858	153	26	happened	happen	VERB
crl-26858	153	27	.	.	PUNCT
crl-26858	154	1	while	while	SCONJ
crl-26858	154	2	librarians	librarian	NOUN
crl-26858	154	3	routinely	routinely	ADV
crl-26858	154	4	lowered	lower	VERB
crl-26858	154	5	a	a	DET
crl-26858	154	6	chat	chat	NOUN
crl-26858	154	7	’s	’s	PART
crl-26858	154	8	interest	interest	NOUN
crl-26858	154	9	score	score	NOUN
crl-26858	154	10	based	base	VERB
crl-26858	154	11	on	on	ADP
crl-26858	154	12	abrupt	abrupt	ADJ
crl-26858	154	13	language	language	NOUN
crl-26858	154	14	that	that	PRON
crl-26858	154	15	lacked	lack	VERB
crl-26858	154	16	pleasantries	pleasantry	NOUN
crl-26858	154	17	or	or	CCONJ
crl-26858	154	18	empathy	empathy	NOUN
crl-26858	154	19	,	,	PUNCT
crl-26858	154	20	patron	patron	NOUN
crl-26858	154	21	ratings	rating	NOUN
crl-26858	154	22	indicated	indicate	VERB
crl-26858	154	23	little	little	ADJ
crl-26858	154	24	concern	concern	NOUN
crl-26858	154	25	about	about	ADP
crl-26858	154	26	such	such	ADJ
crl-26858	154	27	cordiality	cordiality	NOUN
crl-26858	154	28	,	,	PUNCT
crl-26858	154	29	as	as	ADV
crl-26858	154	30	long	long	ADV
crl-26858	154	31	as	as	SCONJ
crl-26858	154	32	the	the	DET
crl-26858	154	33	abrupt	abrupt	ADJ
crl-26858	154	34	responses	response	NOUN
crl-26858	154	35	were	be	AUX
crl-26858	154	36	prompt	prompt	ADJ
crl-26858	154	37	and	and	CCONJ
crl-26858	154	38	constructive	constructive	ADJ
crl-26858	154	39	.	.	PUNCT
crl-26858	155	1	this	this	PRON
crl-26858	155	2	may	may	AUX
crl-26858	155	3	reflect	reflect	VERB
crl-26858	155	4	the	the	DET
crl-26858	155	5	ever	ever	ADV
crl-26858	155	6	-	-	PUNCT
crl-26858	155	7	widening	widen	VERB
crl-26858	155	8	gap	gap	NOUN
crl-26858	155	9	between	between	ADP
crl-26858	155	10	expectations	expectation	NOUN
crl-26858	155	11	of	of	ADP
crl-26858	155	12	digital	digital	ADJ
crl-26858	155	13	versus	versus	ADP
crl-26858	155	14	in	in	ADP
crl-26858	155	15	-	-	PUNCT
crl-26858	155	16	person	person	NOUN
crl-26858	155	17	conversation	conversation	NOUN
crl-26858	155	18	.	.	PUNCT
crl-26858	156	1	it	it	PRON
crl-26858	156	2	may	may	AUX
crl-26858	156	3	also	also	ADV
crl-26858	156	4	result	result	VERB
crl-26858	156	5	in	in	ADP
crl-26858	156	6	part	part	NOUN
crl-26858	156	7	from	from	ADP
crl-26858	156	8	increased	increase	VERB
crl-26858	156	9	interaction	interaction	NOUN
crl-26858	156	10	with	with	ADP
crl-26858	156	11	chatbots	chatbot	NOUN
crl-26858	156	12	on	on	ADP
crl-26858	156	13	commercial	commercial	ADJ
crl-26858	156	14	websites	website	NOUN
crl-26858	156	15	,	,	PUNCT
crl-26858	156	16	not	not	PART
crl-26858	156	17	to	to	PART
crl-26858	156	18	mention	mention	VERB
crl-26858	156	19	search	search	NOUN
crl-26858	156	20	engines	engine	NOUN
crl-26858	156	21	,	,	PUNCT
crl-26858	156	22	which	which	PRON
crl-26858	156	23	fulfill	fulfill	VERB
crl-26858	156	24	requests	request	NOUN
crl-26858	156	25	dispassionately	dispassionately	ADV
crl-26858	156	26	.	.	PUNCT
crl-26858	157	1	some	some	PRON
crl-26858	157	2	of	of	ADP
crl-26858	157	3	the	the	DET
crl-26858	157	4	initial	initial	ADJ
crl-26858	157	5	questions	question	NOUN
crl-26858	157	6	posed	pose	VERB
crl-26858	157	7	in	in	ADP
crl-26858	157	8	the	the	DET
crl-26858	157	9	chat	chat	NOUN
crl-26858	157	10	even	even	ADV
crl-26858	157	11	resemble	resemble	VERB
crl-26858	157	12	the	the	DET
crl-26858	157	13	efficient	efficient	ADJ
crl-26858	157	14	,	,	PUNCT
crl-26858	157	15	comparison	comparison	NOUN
crl-26858	157	16	of	of	ADP
crl-26858	157	17	librarian	librarian	ADJ
crl-26858	157	18	and	and	CCONJ
crl-26858	157	19	patron	patron	NOUN
crl-26858	157	20	ratings	rating	NOUN
crl-26858	157	21	of	of	ADP
crl-26858	157	22	synchronous	synchronous	ADJ
crl-26858	157	23	chat	chat	NOUN
crl-26858	157	24	interactions	interaction	NOUN
crl-26858	157	25	577	577	NUM
crl-26858	157	26	incomplete	incomplete	ADJ
crl-26858	157	27	sentences	sentence	NOUN
crl-26858	157	28	often	often	ADV
crl-26858	157	29	fed	feed	VERB
crl-26858	157	30	into	into	ADP
crl-26858	157	31	a	a	DET
crl-26858	157	32	search	search	NOUN
crl-26858	157	33	engine	engine	NOUN
crl-26858	157	34	,	,	PUNCT
crl-26858	157	35	such	such	ADJ
crl-26858	157	36	as	as	ADP
crl-26858	157	37	:	:	PUNCT
crl-26858	157	38	recalling	recall	VERB
crl-26858	157	39	a	a	DET
crl-26858	157	40	recall	recall	NOUN
crl-26858	157	41	;	;	PUNCT
crl-26858	157	42	help	help	VERB
crl-26858	157	43	finding	find	VERB
crl-26858	157	44	a	a	DET
crl-26858	157	45	book	book	NOUN
crl-26858	157	46	;	;	PUNCT
crl-26858	157	47	posting	post	VERB
crl-26858	157	48	a	a	DET
crl-26858	157	49	flyer	flyer	NOUN
crl-26858	157	50	;	;	PUNCT
crl-26858	157	51	srds	srd	NOUN
crl-26858	157	52	;	;	PUNCT
crl-26858	157	53	what	what	PRON
crl-26858	157	54	is	be	AUX
crl-26858	157	55	interlibrary	interlibrary	ADJ
crl-26858	157	56	loan	loan	NOUN
crl-26858	157	57	?	?	PUNCT
crl-26858	158	1	perhaps	perhaps	ADV
crl-26858	158	2	today	today	NOUN
crl-26858	158	3	’s	’s	PART
crl-26858	158	4	university	university	NOUN
crl-26858	158	5	patrons	patron	NOUN
crl-26858	158	6	do	do	AUX
crl-26858	158	7	n’t	not	PART
crl-26858	158	8	place	place	VERB
crl-26858	158	9	as	as	ADV
crl-26858	158	10	much	much	ADJ
crl-26858	158	11	priority	priority	NOUN
crl-26858	158	12	on	on	ADP
crl-26858	158	13	seeing	see	VERB
crl-26858	158	14	textual	textual	ADJ
crl-26858	158	15	evidence	evidence	NOUN
crl-26858	158	16	that	that	SCONJ
crl-26858	158	17	they	they	PRON
crl-26858	158	18	are	be	AUX
crl-26858	158	19	speaking	speak	VERB
crl-26858	158	20	to	to	ADP
crl-26858	158	21	a	a	DET
crl-26858	158	22	human	human	NOUN
crl-26858	158	23	.	.	PUNCT
crl-26858	159	1	for	for	ADP
crl-26858	159	2	that	that	DET
crl-26858	159	3	matter	matter	NOUN
crl-26858	159	4	,	,	PUNCT
crl-26858	159	5	as	as	SCONJ
crl-26858	159	6	artificial	artificial	ADJ
crl-26858	159	7	intelligence	intelligence	NOUN
crl-26858	159	8	text	text	NOUN
crl-26858	159	9	generators	generator	NOUN
crl-26858	159	10	like	like	ADP
crl-26858	159	11	chatgpt	chatgpt	NOUN
crl-26858	159	12	become	become	VERB
crl-26858	159	13	ever	ever	ADV
crl-26858	159	14	more	more	ADV
crl-26858	159	15	skilled	skilled	ADJ
crl-26858	159	16	and	and	CCONJ
crl-26858	159	17	ever	ever	ADV
crl-26858	159	18	more	more	ADV
crl-26858	159	19	integrated	integrate	VERB
crl-26858	159	20	into	into	ADP
crl-26858	159	21	other	other	ADJ
crl-26858	159	22	online	online	ADJ
crl-26858	159	23	technologies	technology	NOUN
crl-26858	159	24	,	,	PUNCT
crl-26858	159	25	that	that	PRON
crl-26858	159	26	which	which	PRON
crl-26858	159	27	constitutes	constitute	VERB
crl-26858	159	28	such	such	ADJ
crl-26858	159	29	“	"	PUNCT
crl-26858	159	30	evidence	evidence	NOUN
crl-26858	159	31	”	"	PUNCT
crl-26858	159	32	of	of	ADP
crl-26858	159	33	humanity	humanity	NOUN
crl-26858	159	34	is	be	AUX
crl-26858	159	35	perhaps	perhaps	ADV
crl-26858	159	36	less	less	ADV
crl-26858	159	37	clear	clear	ADV
crl-26858	159	38	-	-	PUNCT
crl-26858	159	39	cut	cut	NOUN
crl-26858	159	40	.	.	PUNCT
crl-26858	160	1	when	when	SCONJ
crl-26858	160	2	even	even	ADV
crl-26858	160	3	a	a	DET
crl-26858	160	4	machine	machine	NOUN
crl-26858	160	5	can	can	AUX
crl-26858	160	6	engage	engage	VERB
crl-26858	160	7	in	in	ADP
crl-26858	160	8	a	a	DET
crl-26858	160	9	polite	polite	ADJ
crl-26858	160	10	two	two	NUM
crl-26858	160	11	-	-	PUNCT
crl-26858	160	12	way	way	NOUN
crl-26858	160	13	discussion	discussion	NOUN
crl-26858	160	14	,	,	PUNCT
crl-26858	160	15	does	do	AUX
crl-26858	160	16	it	it	PRON
crl-26858	160	17	really	really	ADV
crl-26858	160	18	matter	matter	VERB
crl-26858	160	19	whether	whether	SCONJ
crl-26858	160	20	your	your	PRON
crl-26858	160	21	partner	partner	NOUN
crl-26858	160	22	in	in	ADP
crl-26858	160	23	a	a	DET
crl-26858	160	24	dialogue	dialogue	NOUN
crl-26858	160	25	is	be	AUX
crl-26858	160	26	human	human	ADJ
crl-26858	160	27	,	,	PUNCT
crl-26858	160	28	if	if	SCONJ
crl-26858	160	29	they	they	PRON
crl-26858	160	30	satisfy	satisfy	VERB
crl-26858	160	31	your	your	PRON
crl-26858	160	32	requirements	requirement	NOUN
crl-26858	160	33	of	of	ADP
crl-26858	160	34	the	the	DET
crl-26858	160	35	conversation	conversation	NOUN
crl-26858	160	36	?	?	PUNCT
crl-26858	161	1	on	on	ADP
crl-26858	161	2	the	the	DET
crl-26858	161	3	other	other	ADJ
crl-26858	161	4	hand	hand	NOUN
crl-26858	161	5	,	,	PUNCT
crl-26858	161	6	quite	quite	DET
crl-26858	161	7	a	a	DET
crl-26858	161	8	few	few	ADJ
crl-26858	161	9	of	of	ADP
crl-26858	161	10	the	the	DET
crl-26858	161	11	initial	initial	ADJ
crl-26858	161	12	questions	question	NOUN
crl-26858	161	13	that	that	PRON
crl-26858	161	14	launched	launch	VERB
crl-26858	161	15	chat	chat	NOUN
crl-26858	161	16	interactions	interaction	NOUN
crl-26858	161	17	began	begin	VERB
crl-26858	161	18	(	(	PUNCT
crl-26858	161	19	and	and	CCONJ
crl-26858	161	20	ended	end	VERB
crl-26858	161	21	)	)	PUNCT
crl-26858	161	22	with	with	ADP
crl-26858	161	23	indicators	indicator	NOUN
crl-26858	161	24	of	of	ADP
crl-26858	161	25	establishing	establish	VERB
crl-26858	161	26	human	human	ADJ
crl-26858	161	27	rapport	rapport	NOUN
crl-26858	161	28	(	(	PUNCT
crl-26858	161	29	e.g.	e.g.	ADV
crl-26858	161	30	,	,	PUNCT
crl-26858	161	31	hello	hello	INTJ
crl-26858	161	32	!	!	PUNCT
crl-26858	161	33	;	;	PUNCT
crl-26858	161	34	heyy	heyy	X
crl-26858	161	35	!	!	PUNCT
crl-26858	161	36	;	;	PUNCT
crl-26858	161	37	good	good	ADJ
crl-26858	161	38	afternoon	afternoon	NOUN
crl-26858	161	39	;	;	PUNCT
crl-26858	161	40	thank	thank	VERB
crl-26858	161	41	you	you	PRON
crl-26858	161	42	!	!	PUNCT
crl-26858	161	43	)	)	PUNCT
crl-26858	161	44	.	.	PUNCT
crl-26858	162	1	this	this	PRON
crl-26858	162	2	suggests	suggest	VERB
crl-26858	162	3	that	that	SCONJ
crl-26858	162	4	many	many	ADJ
crl-26858	162	5	patrons	patron	NOUN
crl-26858	162	6	are	be	AUX
crl-26858	162	7	aware	aware	ADJ
crl-26858	162	8	and	and	CCONJ
crl-26858	162	9	respectful	respectful	ADJ
crl-26858	162	10	of	of	ADP
crl-26858	162	11	the	the	DET
crl-26858	162	12	human	human	ADJ
crl-26858	162	13	connection	connection	NOUN
crl-26858	162	14	being	be	AUX
crl-26858	162	15	initiated	initiate	VERB
crl-26858	162	16	.	.	PUNCT
crl-26858	163	1	and	and	CCONJ
crl-26858	163	2	once	once	ADV
crl-26858	163	3	a	a	DET
crl-26858	163	4	two	two	NUM
crl-26858	163	5	-	-	PUNCT
crl-26858	163	6	way	way	NOUN
crl-26858	163	7	dialogus	dialogus	NOUN
crl-26858	163	8	has	have	AUX
crl-26858	163	9	been	be	AUX
crl-26858	163	10	established	establish	VERB
crl-26858	163	11	in	in	ADP
crl-26858	163	12	a	a	DET
crl-26858	163	13	chat	chat	NOUN
crl-26858	163	14	,	,	PUNCT
crl-26858	163	15	patrons	patron	NOUN
crl-26858	163	16	overwhelmingly	overwhelmingly	ADV
crl-26858	163	17	conversed	converse	VERB
crl-26858	163	18	in	in	ADP
crl-26858	163	19	a	a	DET
crl-26858	163	20	polite	polite	ADJ
crl-26858	163	21	and	and	CCONJ
crl-26858	163	22	appreciative	appreciative	ADJ
crl-26858	163	23	manner	manner	NOUN
crl-26858	163	24	.	.	PUNCT
crl-26858	164	1	even	even	ADV
crl-26858	164	2	if	if	SCONJ
crl-26858	164	3	some	some	PRON
crl-26858	164	4	of	of	ADP
crl-26858	164	5	them	they	PRON
crl-26858	164	6	are	be	AUX
crl-26858	164	7	satisfied	satisfied	ADJ
crl-26858	164	8	by	by	ADP
crl-26858	164	9	a	a	DET
crl-26858	164	10	chat	chat	NOUN
crl-26858	164	11	that	that	PRON
crl-26858	164	12	lacks	lack	VERB
crl-26858	164	13	such	such	ADJ
crl-26858	164	14	courteous	courteous	ADJ
crl-26858	164	15	“	"	PUNCT
crl-26858	164	16	fluff	fluff	NOUN
crl-26858	164	17	”	"	PUNCT
crl-26858	164	18	on	on	ADP
crl-26858	164	19	the	the	DET
crl-26858	164	20	part	part	NOUN
crl-26858	164	21	of	of	ADP
crl-26858	164	22	library	library	NOUN
crl-26858	164	23	personnel	personnel	NOUN
crl-26858	164	24	,	,	PUNCT
crl-26858	164	25	continuing	continue	VERB
crl-26858	164	26	to	to	PART
crl-26858	164	27	strive	strive	VERB
crl-26858	164	28	for	for	ADP
crl-26858	164	29	a	a	DET
crl-26858	164	30	warm	warm	ADJ
crl-26858	164	31	human	human	ADJ
crl-26858	164	32	communication	communication	NOUN
crl-26858	164	33	style	style	NOUN
crl-26858	164	34	is	be	AUX
crl-26858	164	35	still	still	ADV
crl-26858	164	36	probably	probably	ADV
crl-26858	164	37	the	the	DET
crl-26858	164	38	best	good	ADJ
crl-26858	164	39	policy	policy	NOUN
crl-26858	164	40	for	for	ADP
crl-26858	164	41	library	library	NOUN
crl-26858	164	42	chat	chat	NOUN
crl-26858	164	43	providers	provider	NOUN
crl-26858	164	44	,	,	PUNCT
crl-26858	164	45	as	as	ADV
crl-26858	164	46	long	long	ADV
crl-26858	164	47	as	as	SCONJ
crl-26858	164	48	that	that	DET
crl-26858	164	49	warm	warm	ADJ
crl-26858	164	50	communication	communication	NOUN
crl-26858	164	51	is	be	AUX
crl-26858	164	52	balanced	balance	VERB
crl-26858	164	53	with	with	ADP
crl-26858	164	54	efficiency	efficiency	NOUN
crl-26858	164	55	and	and	CCONJ
crl-26858	164	56	accuracy	accuracy	NOUN
crl-26858	164	57	.	.	PUNCT
crl-26858	165	1	related	relate	VERB
crl-26858	165	2	to	to	ADP
crl-26858	165	3	this	this	DET
crl-26858	165	4	topic	topic	NOUN
crl-26858	165	5	of	of	ADP
crl-26858	165	6	warm	warm	ADJ
crl-26858	165	7	human	human	ADJ
crl-26858	165	8	communication	communication	NOUN
crl-26858	165	9	,	,	PUNCT
crl-26858	165	10	the	the	DET
crl-26858	165	11	researchers	researcher	NOUN
crl-26858	165	12	discovered	discover	VERB
crl-26858	165	13	that	that	SCONJ
crl-26858	165	14	follow	follow	VERB
crl-26858	165	15	up	up	ADP
crl-26858	165	16	was	be	AUX
crl-26858	165	17	particularly	particularly	ADV
crl-26858	165	18	difficult	difficult	ADJ
crl-26858	165	19	to	to	PART
crl-26858	165	20	gauge	gauge	VERB
crl-26858	165	21	via	via	ADP
crl-26858	165	22	transcripts	transcript	NOUN
crl-26858	165	23	from	from	ADP
crl-26858	165	24	libchat	libchat	NOUN
crl-26858	165	25	.	.	PUNCT
crl-26858	166	1	the	the	DET
crl-26858	166	2	transcripts	transcript	NOUN
crl-26858	166	3	from	from	ADP
crl-26858	166	4	the	the	DET
crl-26858	166	5	study	study	NOUN
crl-26858	166	6	period	period	NOUN
crl-26858	166	7	did	do	AUX
crl-26858	166	8	not	not	PART
crl-26858	166	9	record	record	VERB
crl-26858	166	10	any	any	DET
crl-26858	166	11	details	detail	NOUN
crl-26858	166	12	regarding	regard	VERB
crl-26858	166	13	which	which	PRON
crl-26858	166	14	chat	chat	VERB
crl-26858	166	15	participant	participant	NOUN
crl-26858	166	16	ended	end	VERB
crl-26858	166	17	or	or	CCONJ
crl-26858	166	18	disconnected	disconnect	VERB
crl-26858	166	19	from	from	ADP
crl-26858	166	20	the	the	DET
crl-26858	166	21	chat	chat	NOUN
crl-26858	166	22	or	or	CCONJ
crl-26858	166	23	the	the	DET
crl-26858	166	24	timestamp	timestamp	NOUN
crl-26858	166	25	at	at	ADP
crl-26858	166	26	which	which	PRON
crl-26858	166	27	the	the	DET
crl-26858	166	28	disconnection	disconnection	NOUN
crl-26858	166	29	occurred	occur	VERB
crl-26858	166	30	.	.	PUNCT
crl-26858	167	1	therefore	therefore	ADV
crl-26858	167	2	,	,	PUNCT
crl-26858	167	3	it	it	PRON
crl-26858	167	4	may	may	AUX
crl-26858	167	5	often	often	ADV
crl-26858	167	6	look	look	VERB
crl-26858	167	7	as	as	SCONJ
crl-26858	167	8	though	though	SCONJ
crl-26858	167	9	the	the	DET
crl-26858	167	10	library	library	NOUN
crl-26858	167	11	personnel	personnel	NOUN
crl-26858	167	12	failed	fail	VERB
crl-26858	167	13	to	to	PART
crl-26858	167	14	appropriately	appropriately	ADV
crl-26858	167	15	end	end	VERB
crl-26858	167	16	the	the	DET
crl-26858	167	17	interaction	interaction	NOUN
crl-26858	167	18	,	,	PUNCT
crl-26858	167	19	when	when	SCONJ
crl-26858	167	20	the	the	DET
crl-26858	167	21	patron	patron	NOUN
crl-26858	167	22	may	may	AUX
crl-26858	167	23	in	in	ADP
crl-26858	167	24	fact	fact	NOUN
crl-26858	167	25	have	have	AUX
crl-26858	167	26	abruptly	abruptly	ADV
crl-26858	167	27	left	leave	VERB
crl-26858	167	28	the	the	DET
crl-26858	167	29	chat	chat	NOUN
crl-26858	167	30	before	before	SCONJ
crl-26858	167	31	an	an	DET
crl-26858	167	32	appropriate	appropriate	ADJ
crl-26858	167	33	closing	closing	NOUN
crl-26858	167	34	could	could	AUX
crl-26858	167	35	be	be	AUX
crl-26858	167	36	made	make	VERB
crl-26858	167	37	.	.	PUNCT
crl-26858	168	1	as	as	ADP
crl-26858	168	2	a	a	DET
crl-26858	168	3	result	result	NOUN
crl-26858	168	4	of	of	ADP
crl-26858	168	5	this	this	DET
crl-26858	168	6	limitation	limitation	NOUN
crl-26858	168	7	in	in	ADP
crl-26858	168	8	the	the	DET
crl-26858	168	9	data	datum	NOUN
crl-26858	168	10	,	,	PUNCT
crl-26858	168	11	follow	follow	VERB
crl-26858	168	12	up	up	ADP
crl-26858	168	13	scores	score	NOUN
crl-26858	168	14	may	may	AUX
crl-26858	168	15	be	be	AUX
crl-26858	168	16	lower	low	ADJ
crl-26858	168	17	than	than	SCONJ
crl-26858	168	18	warranted	warrant	VERB
crl-26858	168	19	.	.	PUNCT
crl-26858	169	1	in	in	ADP
crl-26858	169	2	the	the	DET
crl-26858	169	3	digital	digital	ADJ
crl-26858	169	4	environment	environment	NOUN
crl-26858	169	5	,	,	PUNCT
crl-26858	169	6	adherence	adherence	NOUN
crl-26858	169	7	to	to	ADP
crl-26858	169	8	rusa	rusa	PROPN
crl-26858	169	9	’s	’s	PART
crl-26858	169	10	general	general	ADJ
crl-26858	169	11	follow	follow	VERB
crl-26858	169	12	up	up	ADP
crl-26858	169	13	guideline	guideline	NOUN
crl-26858	169	14	of	of	ADP
crl-26858	169	15	“	"	PUNCT
crl-26858	169	16	takes	take	VERB
crl-26858	169	17	care	care	NOUN
crl-26858	169	18	not	not	PART
crl-26858	169	19	to	to	PART
crl-26858	169	20	end	end	VERB
crl-26858	169	21	the	the	DET
crl-26858	169	22	reference	reference	NOUN
crl-26858	169	23	interview	interview	NOUN
crl-26858	169	24	prematurely	prematurely	ADV
crl-26858	169	25	,	,	PUNCT
crl-26858	169	26	”	"	PUNCT
crl-26858	169	27	is	be	AUX
crl-26858	169	28	not	not	PART
crl-26858	169	29	truly	truly	ADV
crl-26858	169	30	under	under	ADP
crl-26858	169	31	the	the	DET
crl-26858	169	32	library	library	NOUN
crl-26858	169	33	staff	staff	NOUN
crl-26858	169	34	member	member	NOUN
crl-26858	169	35	’s	’s	PART
crl-26858	169	36	control	control	NOUN
crl-26858	169	37	in	in	ADP
crl-26858	169	38	the	the	DET
crl-26858	169	39	same	same	ADJ
crl-26858	169	40	way	way	NOUN
crl-26858	169	41	that	that	PRON
crl-26858	169	42	it	it	PRON
crl-26858	169	43	is	be	AUX
crl-26858	169	44	during	during	ADP
crl-26858	169	45	face	face	NOUN
crl-26858	169	46	-	-	PUNCT
crl-26858	169	47	to	to	ADP
crl-26858	169	48	-	-	PUNCT
crl-26858	169	49	face	face	NOUN
crl-26858	169	50	interactions	interaction	NOUN
crl-26858	169	51	,	,	PUNCT
crl-26858	169	52	and	and	CCONJ
crl-26858	169	53	this	this	DET
crl-26858	169	54	factor	factor	NOUN
crl-26858	169	55	should	should	AUX
crl-26858	169	56	be	be	AUX
crl-26858	169	57	taken	take	VERB
crl-26858	169	58	into	into	ADP
crl-26858	169	59	consideration	consideration	NOUN
crl-26858	169	60	by	by	ADP
crl-26858	169	61	libraries	library	NOUN
crl-26858	169	62	undertaking	undertake	VERB
crl-26858	169	63	assessment	assessment	NOUN
crl-26858	169	64	of	of	ADP
crl-26858	169	65	their	their	PRON
crl-26858	169	66	own	own	ADJ
crl-26858	169	67	performance	performance	NOUN
crl-26858	169	68	in	in	ADP
crl-26858	169	69	chat	chat	NOUN
crl-26858	169	70	transcripts	transcript	NOUN
crl-26858	169	71	.	.	PUNCT
crl-26858	170	1	the	the	DET
crl-26858	170	2	libchat	libchat	ADJ
crl-26858	170	3	platform	platform	NOUN
crl-26858	170	4	has	have	AUX
crl-26858	170	5	since	since	SCONJ
crl-26858	170	6	updated	update	VERB
crl-26858	170	7	this	this	DET
crl-26858	170	8	aspect	aspect	NOUN
crl-26858	170	9	of	of	ADP
crl-26858	170	10	transcript	transcript	NOUN
crl-26858	170	11	recording	recording	NOUN
crl-26858	170	12	,	,	PUNCT
crl-26858	170	13	so	so	CCONJ
crl-26858	170	14	newer	new	ADJ
crl-26858	170	15	data	datum	NOUN
crl-26858	170	16	analysis	analysis	NOUN
crl-26858	170	17	may	may	AUX
crl-26858	170	18	be	be	AUX
crl-26858	170	19	able	able	ADJ
crl-26858	170	20	to	to	PART
crl-26858	170	21	assess	assess	VERB
crl-26858	170	22	chat	chat	NOUN
crl-26858	170	23	disconnection	disconnection	NOUN
crl-26858	170	24	with	with	ADP
crl-26858	170	25	more	more	ADJ
crl-26858	170	26	nuance	nuance	NOUN
crl-26858	170	27	.	.	PUNCT
crl-26858	171	1	limitations	limitation	NOUN
crl-26858	171	2	and	and	CCONJ
crl-26858	171	3	further	further	ADJ
crl-26858	171	4	research	research	VERB
crl-26858	171	5	the	the	DET
crl-26858	171	6	average	average	ADJ
crl-26858	171	7	patron	patron	NOUN
crl-26858	171	8	chat	chat	NOUN
crl-26858	171	9	ratings	rating	NOUN
crl-26858	171	10	were	be	AUX
crl-26858	171	11	consistently	consistently	ADV
crl-26858	171	12	lower	low	ADJ
crl-26858	171	13	at	at	ADP
crl-26858	171	14	shsu	shsu	NOUN
crl-26858	171	15	than	than	ADP
crl-26858	171	16	at	at	ADP
crl-26858	171	17	hodges	hodge	NOUN
crl-26858	171	18	.	.	PUNCT
crl-26858	172	1	similarly	similarly	ADV
crl-26858	172	2	,	,	PUNCT
crl-26858	172	3	librarian	librarian	ADJ
crl-26858	172	4	evaluators	evaluator	NOUN
crl-26858	172	5	scored	score	VERB
crl-26858	172	6	chats	chat	NOUN
crl-26858	172	7	from	from	ADP
crl-26858	172	8	hodges	hodge	NOUN
crl-26858	172	9	higher	higher	ADV
crl-26858	172	10	in	in	ADP
crl-26858	172	11	every	every	DET
crl-26858	172	12	rubric	rubric	ADJ
crl-26858	172	13	category	category	NOUN
crl-26858	172	14	,	,	PUNCT
crl-26858	172	15	compared	compare	VERB
crl-26858	172	16	to	to	ADP
crl-26858	172	17	chats	chat	NOUN
crl-26858	172	18	from	from	ADP
crl-26858	172	19	shsu	shsu	NOUN
crl-26858	172	20	.	.	PUNCT
crl-26858	173	1	this	this	PRON
crl-26858	173	2	suggests	suggest	VERB
crl-26858	173	3	that	that	SCONJ
crl-26858	173	4	substantive	substantive	ADJ
crl-26858	173	5	differences	difference	NOUN
crl-26858	173	6	may	may	AUX
crl-26858	173	7	exist	exist	VERB
crl-26858	173	8	between	between	ADP
crl-26858	173	9	the	the	DET
crl-26858	173	10	two	two	NUM
crl-26858	173	11	libraries	library	NOUN
crl-26858	173	12	in	in	ADP
crl-26858	173	13	terms	term	NOUN
crl-26858	173	14	of	of	ADP
crl-26858	173	15	how	how	SCONJ
crl-26858	173	16	library	library	ADJ
crl-26858	173	17	personnel	personnel	NOUN
crl-26858	173	18	are	be	AUX
crl-26858	173	19	trained	train	VERB
crl-26858	173	20	to	to	PART
crl-26858	173	21	provide	provide	VERB
crl-26858	173	22	reference	reference	NOUN
crl-26858	173	23	via	via	ADP
crl-26858	173	24	chat	chat	PROPN
crl-26858	173	25	,	,	PUNCT
crl-26858	173	26	how	how	SCONJ
crl-26858	173	27	such	such	ADJ
crl-26858	173	28	training	training	NOUN
crl-26858	173	29	is	be	AUX
crl-26858	173	30	refreshed	refresh	VERB
crl-26858	173	31	over	over	ADP
crl-26858	173	32	time	time	NOUN
crl-26858	173	33	and/or	and/or	CCONJ
crl-26858	173	34	monitored	monitor	VERB
crl-26858	173	35	for	for	ADP
crl-26858	173	36	quality	quality	NOUN
crl-26858	173	37	control	control	NOUN
crl-26858	173	38	,	,	PUNCT
crl-26858	173	39	and	and	CCONJ
crl-26858	173	40	the	the	DET
crl-26858	173	41	general	general	ADJ
crl-26858	173	42	norms	norm	VERB
crl-26858	173	43	in	in	ADP
crl-26858	173	44	each	each	DET
crl-26858	173	45	library	library	NOUN
crl-26858	173	46	for	for	ADP
crl-26858	173	47	engaging	engage	VERB
crl-26858	173	48	in	in	ADP
crl-26858	173	49	reference	reference	NOUN
crl-26858	173	50	interactions	interaction	NOUN
crl-26858	173	51	.	.	PUNCT
crl-26858	174	1	while	while	SCONJ
crl-26858	174	2	the	the	DET
crl-26858	174	3	current	current	ADJ
crl-26858	174	4	study	study	NOUN
crl-26858	174	5	did	do	AUX
crl-26858	174	6	not	not	PART
crl-26858	174	7	gather	gather	VERB
crl-26858	174	8	details	detail	NOUN
crl-26858	174	9	to	to	PART
crl-26858	174	10	compare	compare	VERB
crl-26858	174	11	these	these	DET
crl-26858	174	12	aspects	aspect	NOUN
crl-26858	174	13	of	of	ADP
crl-26858	174	14	practice	practice	NOUN
crl-26858	174	15	,	,	PUNCT
crl-26858	174	16	the	the	DET
crl-26858	174	17	findings	finding	NOUN
crl-26858	174	18	suggest	suggest	VERB
crl-26858	174	19	that	that	SCONJ
crl-26858	174	20	future	future	ADJ
crl-26858	174	21	research	research	NOUN
crl-26858	174	22	delving	delve	VERB
crl-26858	174	23	into	into	ADP
crl-26858	174	24	this	this	PRON
crl-26858	174	25	may	may	AUX
crl-26858	174	26	provide	provide	VERB
crl-26858	174	27	insight	insight	NOUN
crl-26858	174	28	for	for	ADP
crl-26858	174	29	improving	improve	VERB
crl-26858	174	30	patron	patron	ADJ
crl-26858	174	31	satisfaction	satisfaction	NOUN
crl-26858	174	32	with	with	ADP
crl-26858	174	33	virtual	virtual	ADJ
crl-26858	174	34	chat	chat	NOUN
crl-26858	174	35	reference	reference	NOUN
crl-26858	174	36	.	.	PUNCT
crl-26858	175	1	conclusions	conclusion	NOUN
crl-26858	175	2	in	in	ADP
crl-26858	175	3	exploring	explore	VERB
crl-26858	175	4	the	the	DET
crl-26858	175	5	relationship	relationship	NOUN
crl-26858	175	6	between	between	ADP
crl-26858	175	7	how	how	SCONJ
crl-26858	175	8	librarians	librarian	NOUN
crl-26858	175	9	and	and	CCONJ
crl-26858	175	10	patrons	patron	NOUN
crl-26858	175	11	rate	rate	NOUN
crl-26858	175	12	virtual	virtual	ADJ
crl-26858	175	13	chat	chat	NOUN
crl-26858	175	14	interactions	interaction	NOUN
crl-26858	175	15	,	,	PUNCT
crl-26858	175	16	this	this	DET
crl-26858	175	17	study	study	NOUN
crl-26858	175	18	highlighted	highlight	VERB
crl-26858	175	19	both	both	DET
crl-26858	175	20	similarities	similarity	NOUN
crl-26858	175	21	and	and	CCONJ
crl-26858	175	22	variances	variance	NOUN
crl-26858	175	23	in	in	ADP
crl-26858	175	24	how	how	SCONJ
crl-26858	175	25	well	well	ADV
crl-26858	175	26	the	the	DET
crl-26858	175	27	expectations	expectation	NOUN
crl-26858	175	28	of	of	ADP
crl-26858	175	29	chat	chat	NOUN
crl-26858	175	30	participants	participant	NOUN
crl-26858	175	31	were	be	AUX
crl-26858	175	32	met	meet	VERB
crl-26858	175	33	.	.	PUNCT
crl-26858	176	1	while	while	SCONJ
crl-26858	176	2	patrons	patron	NOUN
crl-26858	176	3	were	be	AUX
crl-26858	176	4	most	most	ADV
crl-26858	176	5	satisfied	satisfied	ADJ
crl-26858	176	6	when	when	SCONJ
crl-26858	176	7	they	they	PRON
crl-26858	176	8	got	get	VERB
crl-26858	176	9	the	the	DET
crl-26858	176	10	answer	answer	NOUN
crl-26858	176	11	they	they	PRON
crl-26858	176	12	were	be	AUX
crl-26858	176	13	seeking	seek	VERB
crl-26858	176	14	,	,	PUNCT
crl-26858	176	15	librarians	librarian	NOUN
crl-26858	176	16	put	put	VERB
crl-26858	176	17	a	a	DET
crl-26858	176	18	greater	great	ADJ
crl-26858	176	19	emphasis	emphasis	NOUN
crl-26858	176	20	on	on	ADP
crl-26858	176	21	professional	professional	ADJ
crl-26858	176	22	expectations	expectation	NOUN
crl-26858	176	23	of	of	ADP
crl-26858	176	24	cordiality	cordiality	NOUN
crl-26858	176	25	578	578	NUM
crl-26858	176	26	college	college	NOUN
crl-26858	176	27	&	&	CCONJ
crl-26858	176	28	research	research	PROPN
crl-26858	176	29	libraries	library	NOUN
crl-26858	176	30	july	july	PROPN
crl-26858	176	31	2025	2025	NUM
crl-26858	176	32	and	and	CCONJ
crl-26858	176	33	customer	customer	NOUN
crl-26858	176	34	service	service	NOUN
crl-26858	176	35	.	.	PUNCT
crl-26858	177	1	unresponsiveness	unresponsiveness	PROPN
crl-26858	177	2	was	be	AUX
crl-26858	177	3	an	an	DET
crl-26858	177	4	issue	issue	NOUN
crl-26858	177	5	for	for	ADP
crl-26858	177	6	both	both	PRON
crl-26858	177	7	,	,	PUNCT
crl-26858	177	8	earning	earn	VERB
crl-26858	177	9	poor	poor	ADJ
crl-26858	177	10	ratings	rating	NOUN
crl-26858	177	11	from	from	ADP
crl-26858	177	12	librarians	librarian	NOUN
crl-26858	177	13	and	and	CCONJ
crl-26858	177	14	patrons	patron	NOUN
crl-26858	177	15	.	.	PUNCT
crl-26858	178	1	overall	overall	ADJ
crl-26858	178	2	,	,	PUNCT
crl-26858	178	3	perceptions	perception	NOUN
crl-26858	178	4	of	of	ADP
crl-26858	178	5	librarians	librarian	NOUN
crl-26858	178	6	and	and	CCONJ
crl-26858	178	7	patrons	patron	NOUN
crl-26858	178	8	were	be	AUX
crl-26858	178	9	often	often	ADV
crl-26858	178	10	out	out	ADP
crl-26858	178	11	of	of	ADP
crl-26858	178	12	sync	sync	NOUN
crl-26858	178	13	,	,	PUNCT
crl-26858	178	14	which	which	PRON
crl-26858	178	15	suggests	suggest	VERB
crl-26858	178	16	there	there	PRON
crl-26858	178	17	is	be	VERB
crl-26858	178	18	room	room	NOUN
crl-26858	178	19	for	for	ADP
crl-26858	178	20	further	further	ADJ
crl-26858	178	21	research	research	NOUN
crl-26858	178	22	in	in	ADP
crl-26858	178	23	this	this	DET
crl-26858	178	24	area	area	NOUN
crl-26858	178	25	.	.	PUNCT
crl-26858	179	1	these	these	DET
crl-26858	179	2	discrepancies	discrepancy	NOUN
crl-26858	179	3	provide	provide	VERB
crl-26858	179	4	an	an	DET
crl-26858	179	5	opportunity	opportunity	NOUN
crl-26858	179	6	to	to	PART
crl-26858	179	7	better	well	ADV
crl-26858	179	8	understand	understand	VERB
crl-26858	179	9	and	and	CCONJ
crl-26858	179	10	serve	serve	VERB
crl-26858	179	11	patrons	patron	NOUN
crl-26858	179	12	as	as	SCONJ
crl-26858	179	13	chat	chat	NOUN
crl-26858	179	14	reference	reference	NOUN
crl-26858	179	15	evolves	evolve	VERB
crl-26858	179	16	in	in	ADP
crl-26858	179	17	a	a	DET
crl-26858	179	18	modern	modern	ADJ
crl-26858	179	19	landscape	landscape	NOUN
crl-26858	179	20	.	.	PUNCT
crl-26858	180	1	author	author	NOUN
crl-26858	180	2	contributions	contribution	NOUN
crl-26858	180	3	erin	erin	PROPN
crl-26858	180	4	elizabeth	elizabeth	PROPN
crl-26858	180	5	owens	owens	PROPN
crl-26858	180	6	:	:	PUNCT
crl-26858	180	7	conceptualization	conceptualization	NOUN
crl-26858	180	8	(	(	PUNCT
crl-26858	180	9	equal	equal	ADJ
crl-26858	180	10	)	)	PUNCT
crl-26858	180	11	,	,	PUNCT
crl-26858	180	12	methodology	methodology	NOUN
crl-26858	180	13	(	(	PUNCT
crl-26858	180	14	equal	equal	ADJ
crl-26858	180	15	)	)	PUNCT
crl-26858	180	16	,	,	PUNCT
crl-26858	180	17	data	data	NOUN
crl-26858	180	18	curation	curation	NOUN
crl-26858	180	19	(	(	PUNCT
crl-26858	180	20	equal	equal	ADJ
crl-26858	180	21	)	)	PUNCT
crl-26858	180	22	,	,	PUNCT
crl-26858	180	23	investigation	investigation	NOUN
crl-26858	180	24	(	(	PUNCT
crl-26858	180	25	equal	equal	ADJ
crl-26858	180	26	)	)	PUNCT
crl-26858	180	27	;	;	PUNCT
crl-26858	180	28	formal	formal	ADJ
crl-26858	180	29	analysis	analysis	NOUN
crl-26858	180	30	;	;	PUNCT
crl-26858	180	31	visualization	visualization	NOUN
crl-26858	180	32	;	;	PUNCT
crl-26858	180	33	writing	write	VERB
crl-26858	180	34	:	:	PUNCT
crl-26858	180	35	original	original	ADJ
crl-26858	180	36	draft	draft	NOUN
crl-26858	180	37	(	(	PUNCT
crl-26858	180	38	introduction	introduction	NOUN
crl-26858	180	39	,	,	PUNCT
crl-26858	180	40	methodology	methodology	NOUN
crl-26858	180	41	,	,	PUNCT
crl-26858	180	42	results	result	NOUN
crl-26858	180	43	,	,	PUNCT
crl-26858	180	44	discussion	discussion	NOUN
crl-26858	180	45	,	,	PUNCT
crl-26858	180	46	limitations	limitation	NOUN
crl-26858	180	47	)	)	PUNCT
crl-26858	180	48	;	;	PUNCT
crl-26858	180	49	writing	write	VERB
crl-26858	180	50	:	:	PUNCT
crl-26858	180	51	review	review	NOUN
crl-26858	180	52	and	and	CCONJ
crl-26858	180	53	editing	edit	VERB
crl-26858	180	54	(	(	PUNCT
crl-26858	180	55	equal	equal	ADJ
crl-26858	180	56	)	)	PUNCT
crl-26858	180	57	;	;	PUNCT
crl-26858	180	58	kat	kat	PROPN
crl-26858	180	59	brooks	brooks	PROPN
crl-26858	180	60	:	:	PUNCT
crl-26858	180	61	conceptualization	conceptualization	NOUN
crl-26858	180	62	(	(	PUNCT
crl-26858	180	63	equal	equal	ADJ
crl-26858	180	64	)	)	PUNCT
crl-26858	180	65	,	,	PUNCT
crl-26858	180	66	methodology	methodology	NOUN
crl-26858	180	67	(	(	PUNCT
crl-26858	180	68	equal	equal	ADJ
crl-26858	180	69	)	)	PUNCT
crl-26858	180	70	,	,	PUNCT
crl-26858	180	71	data	data	NOUN
crl-26858	180	72	curation	curation	NOUN
crl-26858	180	73	(	(	PUNCT
crl-26858	180	74	equal	equal	ADJ
crl-26858	180	75	)	)	PUNCT
crl-26858	180	76	,	,	PUNCT
crl-26858	180	77	investigation	investigation	NOUN
crl-26858	180	78	(	(	PUNCT
crl-26858	180	79	equal	equal	ADJ
crl-26858	180	80	)	)	PUNCT
crl-26858	180	81	;	;	PUNCT
crl-26858	180	82	writing	write	VERB
crl-26858	180	83	:	:	PUNCT
crl-26858	180	84	original	original	ADJ
crl-26858	180	85	draft	draft	NOUN
crl-26858	180	86	(	(	PUNCT
crl-26858	180	87	abstract	abstract	ADJ
crl-26858	180	88	,	,	PUNCT
crl-26858	180	89	literature	literature	PROPN
crl-26858	180	90	review	review	PROPN
crl-26858	180	91	,	,	PUNCT
crl-26858	180	92	conclusions	conclusion	NOUN
crl-26858	180	93	)	)	PUNCT
crl-26858	180	94	;	;	PUNCT
crl-26858	180	95	writing	write	VERB
crl-26858	180	96	:	:	PUNCT
crl-26858	180	97	review	review	NOUN
crl-26858	180	98	and	and	CCONJ
crl-26858	180	99	editing	edit	VERB
crl-26858	180	100	(	(	PUNCT
crl-26858	180	101	equal	equal	ADJ
crl-26858	180	102	)	)	PUNCT
crl-26858	180	103	.	.	PUNCT
crl-26858	181	1	references	reference	NOUN
crl-26858	181	2	arnold	arnold	PROPN
crl-26858	181	3	,	,	PUNCT
crl-26858	181	4	j.	j.	PROPN
crl-26858	181	5	,	,	PUNCT
crl-26858	181	6	&	&	CCONJ
crl-26858	181	7	kaske	kaske	PROPN
crl-26858	181	8	,	,	PUNCT
crl-26858	181	9	n.	n.	PROPN
crl-26858	181	10	(	(	PUNCT
crl-26858	181	11	2005	2005	NUM
crl-26858	181	12	)	)	PUNCT
crl-26858	181	13	.	.	PUNCT
crl-26858	182	1	evaluating	evaluate	VERB
crl-26858	182	2	the	the	DET
crl-26858	182	3	quality	quality	NOUN
crl-26858	182	4	of	of	ADP
crl-26858	182	5	a	a	DET
crl-26858	182	6	chat	chat	NOUN
crl-26858	182	7	service	service	NOUN
crl-26858	182	8	.	.	PUNCT
crl-26858	183	1	portal	portal	PROPN
crl-26858	183	2	:	:	PUNCT
crl-26858	183	3	libraries	library	NOUN
crl-26858	183	4	&	&	CCONJ
crl-26858	183	5	the	the	DET
crl-26858	183	6	academy	academy	NOUN
crl-26858	183	7	,	,	PUNCT
crl-26858	183	8	5(2	5(2	NUM
crl-26858	183	9	)	)	PUNCT
crl-26858	183	10	,	,	PUNCT
crl-26858	183	11	177–93	177–93	NUM
crl-26858	183	12	.	.	PUNCT
crl-26858	184	1	https://doi.org/10.1353/pla.2005.0017	https://doi.org/10.1353/pla.2005.0017	PROPN
crl-26858	184	2	butler	butler	PROPN
crl-26858	184	3	,	,	PUNCT
crl-26858	184	4	k.	k.	PROPN
crl-26858	184	5	,	,	PUNCT
crl-26858	184	6	&	&	CCONJ
crl-26858	184	7	byrd	byrd	PROPN
crl-26858	184	8	,	,	PUNCT
crl-26858	184	9	j.	j.	PROPN
crl-26858	184	10	(	(	PUNCT
crl-26858	184	11	2016	2016	NUM
crl-26858	184	12	)	)	PUNCT
crl-26858	184	13	.	.	PUNCT
crl-26858	185	1	research	research	NOUN
crl-26858	185	2	consultation	consultation	NOUN
crl-26858	185	3	assessment	assessment	NOUN
crl-26858	185	4	:	:	PUNCT
crl-26858	185	5	perceptions	perception	NOUN
crl-26858	185	6	of	of	ADP
crl-26858	185	7	students	student	NOUN
crl-26858	185	8	and	and	CCONJ
crl-26858	185	9	librarians	librarian	NOUN
crl-26858	185	10	.	.	PUNCT
crl-26858	186	1	the	the	DET
crl-26858	186	2	journal	journal	NOUN
crl-26858	186	3	of	of	ADP
crl-26858	186	4	academic	academic	ADJ
crl-26858	186	5	librarianship	librarianship	NOUN
crl-26858	186	6	,	,	PUNCT
crl-26858	186	7	42(1	42(1	NOUN
crl-26858	186	8	)	)	PUNCT
crl-26858	186	9	,	,	PUNCT
crl-26858	186	10	83–86	83–86	NUM
crl-26858	186	11	.	.	PUNCT
crl-26858	187	1	https://doi.org/10.1016/j.acalib.2015.10.011	https://doi.org/10.1016/j.acalib.2015.10.011	PROPN
crl-26858	187	2	desai	desai	PROPN
crl-26858	187	3	,	,	PUNCT
crl-26858	187	4	c.m	c.m	PROPN
crl-26858	187	5	.	.	PROPN
crl-26858	187	6	,	,	PUNCT
crl-26858	187	7	&	&	CCONJ
crl-26858	187	8	graves	grave	NOUN
crl-26858	187	9	,	,	PUNCT
crl-26858	187	10	s.	s.	PROPN
crl-26858	187	11	(	(	PUNCT
crl-26858	187	12	2006	2006	NUM
crl-26858	187	13	)	)	PUNCT
crl-26858	187	14	.	.	PUNCT
crl-26858	188	1	instruction	instruction	NOUN
crl-26858	188	2	via	via	ADP
crl-26858	188	3	instant	instant	ADJ
crl-26858	188	4	messaging	messaging	NOUN
crl-26858	188	5	:	:	PUNCT
crl-26858	188	6	what	what	PRON
crl-26858	188	7	’s	’s	AUX
crl-26858	188	8	happening	happen	VERB
crl-26858	188	9	?	?	PUNCT
crl-26858	188	10	,	,	PUNCT
crl-26858	188	11	the	the	DET
crl-26858	188	12	electronic	electronic	ADJ
crl-26858	188	13	library	library	NOUN
crl-26858	188	14	,	,	PUNCT
crl-26858	188	15	24(2	24(2	NUM
crl-26858	188	16	)	)	PUNCT
crl-26858	188	17	,	,	PUNCT
crl-26858	188	18	174–89	174–89	NUM
crl-26858	188	19	.	.	PUNCT
crl-26858	189	1	https://doi.org/10.1108/02640470610660369	https://doi.org/10.1108/02640470610660369	PROPN
crl-26858	189	2	desai	desai	PROPN
crl-26858	189	3	,	,	PUNCT
crl-26858	189	4	c.	c.	PROPN
crl-26858	189	5	m.	m.	PROPN
crl-26858	189	6	,	,	PUNCT
crl-26858	189	7	&	&	CCONJ
crl-26858	189	8	graves	grave	NOUN
crl-26858	189	9	,	,	PUNCT
crl-26858	189	10	s.	s.	PROPN
crl-26858	189	11	j.	j.	PROPN
crl-26858	189	12	(	(	PUNCT
crl-26858	189	13	2008	2008	NUM
crl-26858	189	14	)	)	PUNCT
crl-26858	189	15	.	.	PUNCT
crl-26858	190	1	cyberspace	cyberspace	NOUN
crl-26858	190	2	or	or	CCONJ
crl-26858	190	3	face	face	NOUN
crl-26858	190	4	-	-	PUNCT
crl-26858	190	5	to	to	ADP
crl-26858	190	6	-	-	PUNCT
crl-26858	190	7	face	face	NOUN
crl-26858	190	8	:	:	PUNCT
crl-26858	190	9	the	the	DET
crl-26858	190	10	teachable	teachable	ADJ
crl-26858	190	11	moment	moment	NOUN
crl-26858	190	12	and	and	CCONJ
crl-26858	190	13	changing	change	VERB
crl-26858	190	14	reference	reference	NOUN
crl-26858	190	15	mediums	medium	NOUN
crl-26858	190	16	.	.	PUNCT
crl-26858	191	1	reference	reference	NOUN
crl-26858	191	2	&	&	CCONJ
crl-26858	191	3	user	user	PROPN
crl-26858	191	4	services	services	PROPN
crl-26858	191	5	quarterly	quarterly	ADV
crl-26858	191	6	,	,	PUNCT
crl-26858	191	7	47(3	47(3	NUM
crl-26858	191	8	):	):	PUNCT
crl-26858	191	9	242–55	242–55	NUM
crl-26858	191	10	.	.	PUNCT
crl-26858	192	1	https://www.jstor.org/stable/20864890	https://www.jstor.org/stable/20864890	NOUN
crl-26858	192	2	foley	foley	NOUN
crl-26858	192	3	,	,	PUNCT
crl-26858	192	4	m.	m.	NOUN
crl-26858	192	5	(	(	PUNCT
crl-26858	192	6	2002	2002	NUM
crl-26858	192	7	)	)	PUNCT
crl-26858	192	8	.	.	PUNCT
crl-26858	193	1	instant	instant	ADJ
crl-26858	193	2	messaging	messaging	NOUN
crl-26858	193	3	reference	reference	NOUN
crl-26858	193	4	in	in	ADP
crl-26858	193	5	an	an	DET
crl-26858	193	6	academic	academic	ADJ
crl-26858	193	7	library	library	NOUN
crl-26858	193	8	:	:	PUNCT
crl-26858	193	9	a	a	DET
crl-26858	193	10	case	case	NOUN
crl-26858	193	11	study	study	NOUN
crl-26858	193	12	.	.	PUNCT
crl-26858	194	1	college	college	PROPN
crl-26858	194	2	&	&	CCONJ
crl-26858	194	3	research	research	PROPN
crl-26858	194	4	libraries	library	NOUN
crl-26858	194	5	,	,	PUNCT
crl-26858	194	6	63(1	63(1	NUM
crl-26858	194	7	)	)	PUNCT
crl-26858	194	8	,	,	PUNCT
crl-26858	194	9	36–45	36–45	NUM
crl-26858	194	10	.	.	PUNCT
crl-26858	195	1	https://doi.org/10.5860/crl.63.1.36	https://doi.org/10.5860/crl.63.1.36	PROPN
crl-26858	195	2	fuller	full	ADJ
crl-26858	195	3	,	,	PUNCT
crl-26858	195	4	k.	k.	PROPN
crl-26858	195	5	,	,	PUNCT
crl-26858	195	6	&	&	CCONJ
crl-26858	195	7	dryden	dryden	PROPN
crl-26858	195	8	,	,	PUNCT
crl-26858	195	9	n.	n.	PROPN
crl-26858	195	10	h.	h.	PROPN
crl-26858	195	11	(	(	PUNCT
crl-26858	195	12	2015	2015	NUM
crl-26858	195	13	)	)	PUNCT
crl-26858	195	14	.	.	PUNCT
crl-26858	196	1	chat	chat	VERB
crl-26858	196	2	reference	reference	NOUN
crl-26858	196	3	analysis	analysis	NOUN
crl-26858	196	4	to	to	PART
crl-26858	196	5	determine	determine	VERB
crl-26858	196	6	accuracy	accuracy	NOUN
crl-26858	196	7	and	and	CCONJ
crl-26858	196	8	staffing	staffing	NOUN
crl-26858	196	9	needs	need	VERB
crl-26858	196	10	at	at	ADP
crl-26858	196	11	one	one	NUM
crl-26858	196	12	academic	academic	ADJ
crl-26858	196	13	library	library	NOUN
crl-26858	196	14	.	.	PUNCT
crl-26858	197	1	internet	internet	NOUN
crl-26858	197	2	reference	reference	NOUN
crl-26858	197	3	services	service	NOUN
crl-26858	197	4	quarterly	quarterly	ADJ
crl-26858	197	5	3(4	3(4	NUM
crl-26858	197	6	)	)	PUNCT
crl-26858	197	7	,	,	PUNCT
crl-26858	197	8	163	163	NUM
crl-26858	197	9	.	.	PUNCT
crl-26858	198	1	https://doi.org/10.1080/10875301.2015.1106999	https://doi.org/10.1080/10875301.2015.1106999	PROPN
crl-26858	198	2	gómez	gómez	NOUN
crl-26858	198	3	-	-	PUNCT
crl-26858	198	4	cruz	cruz	PROPN
crl-26858	198	5	,	,	PUNCT
crl-26858	198	6	m.	m.	PROPN
crl-26858	198	7	e.	e.	PROPN
crl-26858	198	8	(	(	PUNCT
crl-26858	198	9	2019	2019	NUM
crl-26858	198	10	)	)	PUNCT
crl-26858	198	11	.	.	PUNCT
crl-26858	199	1	electronic	electronic	ADJ
crl-26858	199	2	reference	reference	NOUN
crl-26858	199	3	services	service	NOUN
crl-26858	199	4	:	:	PUNCT
crl-26858	199	5	a	a	DET
crl-26858	199	6	quality	quality	NOUN
crl-26858	199	7	and	and	CCONJ
crl-26858	199	8	satisfaction	satisfaction	NOUN
crl-26858	199	9	evaluation	evaluation	NOUN
crl-26858	199	10	.	.	PUNCT
crl-26858	200	1	reference	reference	NOUN
crl-26858	200	2	services	service	NOUN
crl-26858	200	3	review	review	PROPN
crl-26858	200	4	,	,	PUNCT
crl-26858	200	5	47(2	47(2	PROPN
crl-26858	200	6	)	)	PUNCT
crl-26858	200	7	,	,	PUNCT
crl-26858	200	8	118–133	118–133	NUM
crl-26858	200	9	.	.	PUNCT
crl-26858	201	1	https://doi.org/10.1108/rsr-07-2018-0057	https://doi.org/10.1108/rsr-07-2018-0057	NOUN
crl-26858	201	2	graves	grave	NOUN
crl-26858	201	3	,	,	PUNCT
crl-26858	201	4	s.	s.	PROPN
crl-26858	201	5	j.	j.	PROPN
crl-26858	201	6	,	,	PUNCT
crl-26858	201	7	&	&	CCONJ
crl-26858	201	8	desai	desai	PROPN
crl-26858	201	9	,	,	PUNCT
crl-26858	201	10	c.	c.	PROPN
crl-26858	201	11	m.	m.	NOUN
crl-26858	201	12	(	(	PUNCT
crl-26858	201	13	2006	2006	NUM
crl-26858	201	14	)	)	PUNCT
crl-26858	201	15	.	.	PUNCT
crl-26858	202	1	instruction	instruction	NOUN
crl-26858	202	2	via	via	ADP
crl-26858	202	3	chat	chat	PROPN
crl-26858	202	4	reference	reference	NOUN
crl-26858	202	5	:	:	PUNCT
crl-26858	202	6	does	do	AUX
crl-26858	202	7	co	co	VERB
crl-26858	202	8	-	-	VERB
crl-26858	202	9	browse	browse	VERB
crl-26858	202	10	help	help	NOUN
crl-26858	202	11	?	?	PUNCT
crl-26858	203	1	reference	reference	NOUN
crl-26858	203	2	services	service	NOUN
crl-26858	203	3	review	review	PROPN
crl-26858	203	4	,	,	PUNCT
crl-26858	203	5	34(3	34(3	NUM
crl-26858	203	6	)	)	PUNCT
crl-26858	203	7	,	,	PUNCT
crl-26858	203	8	340–57	340–57	NUM
crl-26858	203	9	.	.	PUNCT
crl-26858	204	1	https://doi.org/10.1108/00907320610685300	https://doi.org/10.1108/00907320610685300	X
crl-26858	205	1	hansen	hansen	PROPN
crl-26858	205	2	,	,	PUNCT
crl-26858	205	3	d.	d.	PROPN
crl-26858	205	4	,	,	PUNCT
crl-26858	205	5	johnson	johnson	PROPN
crl-26858	205	6	,	,	PUNCT
crl-26858	205	7	m.	m.	NOUN
crl-26858	205	8	,	,	PUNCT
crl-26858	205	9	norton	norton	PROPN
crl-26858	205	10	,	,	PUNCT
crl-26858	205	11	e.	e.	PROPN
crl-26858	205	12	,	,	PUNCT
crl-26858	205	13	&	&	CCONJ
crl-26858	205	14	mcdonough	mcdonough	PROPN
crl-26858	205	15	,	,	PUNCT
crl-26858	205	16	a.	a.	NOUN
crl-26858	205	17	(	(	PUNCT
crl-26858	205	18	2009	2009	NUM
crl-26858	205	19	)	)	PUNCT
crl-26858	205	20	.	.	PUNCT
crl-26858	206	1	virtual	virtual	ADJ
crl-26858	206	2	provider	provider	NOUN
crl-26858	206	3	pessimism	pessimism	NOUN
crl-26858	206	4	:	:	PUNCT
crl-26858	206	5	analysing	analyse	VERB
crl-26858	206	6	instant	instant	ADJ
crl-26858	206	7	messaging	messaging	NOUN
crl-26858	206	8	reference	reference	NOUN
crl-26858	206	9	encounters	encounter	VERB
crl-26858	206	10	with	with	ADP
crl-26858	206	11	the	the	DET
crl-26858	206	12	pair	pair	NOUN
crl-26858	206	13	perception	perception	NOUN
crl-26858	206	14	comparison	comparison	NOUN
crl-26858	206	15	method	method	NOUN
crl-26858	206	16	.	.	PUNCT
crl-26858	207	1	information	information	NOUN
crl-26858	207	2	research	research	NOUN
crl-26858	207	3	,	,	PUNCT
crl-26858	207	4	14(4	14(4	NUM
crl-26858	207	5	)	)	PUNCT
crl-26858	207	6	,	,	PUNCT
crl-26858	207	7	9–9	9–9	X
crl-26858	207	8	.	.	PUNCT
crl-26858	207	9	https://informationr.net/ir/14-4/paper416.html	https://informationr.net/ir/14-4/paper416.html	PROPN
crl-26858	207	10	haynes	haynes	PROPN
crl-26858	207	11	,	,	PUNCT
crl-26858	207	12	w.	w.	PROPN
crl-26858	207	13	(	(	PUNCT
crl-26858	207	14	2009	2009	NUM
crl-26858	207	15	)	)	PUNCT
crl-26858	207	16	.	.	PUNCT
crl-26858	208	1	assisting	assist	VERB
crl-26858	208	2	you	you	PRON
crl-26858	208	3	online	online	ADV
crl-26858	208	4	:	:	PUNCT
crl-26858	208	5	creating	create	VERB
crl-26858	208	6	positive	positive	ADJ
crl-26858	208	7	student	student	NOUN
crl-26858	208	8	experiences	experience	NOUN
crl-26858	208	9	at	at	ADP
crl-26858	208	10	the	the	DET
crl-26858	208	11	university	university	PROPN
crl-26858	208	12	of	of	ADP
crl-26858	208	13	wolverhampton	wolverhampton	PROPN
crl-26858	208	14	.	.	PUNCT
crl-26858	209	1	sconul	sconul	PROPN
crl-26858	209	2	focus	focus	NOUN
crl-26858	209	3	,	,	PUNCT
crl-26858	209	4	46(summer	46(summer	NUM
crl-26858	209	5	)	)	PUNCT
crl-26858	209	6	,	,	PUNCT
crl-26858	209	7	86–90	86–90	NUM
crl-26858	209	8	.	.	PUNCT
crl-26858	210	1	https://www.sconul.ac.uk/publication/assisting-you-onlinecreating-positive-student-experiences-at-the-university-of	https://www.sconul.ac.uk/publication/assisting-you-onlinecreating-positive-student-experiences-at-the-university-of	PROPN
crl-26858	210	2	hervieux	hervieux	PROPN
crl-26858	210	3	,	,	PUNCT
crl-26858	210	4	s.	s.	PROPN
crl-26858	210	5	,	,	PUNCT
crl-26858	210	6	&	&	CCONJ
crl-26858	210	7	tummon	tummon	PROPN
crl-26858	210	8	,	,	PUNCT
crl-26858	210	9	n.	n.	NOUN
crl-26858	210	10	(	(	PUNCT
crl-26858	210	11	2018	2018	NUM
crl-26858	210	12	)	)	PUNCT
crl-26858	210	13	.	.	PUNCT
crl-26858	211	1	let	let	VERB
crl-26858	211	2	’s	’s	NOUN
crl-26858	211	3	chat	chat	VERB
crl-26858	211	4	:	:	PUNCT
crl-26858	211	5	the	the	DET
crl-26858	211	6	art	art	NOUN
crl-26858	211	7	of	of	ADP
crl-26858	211	8	virtual	virtual	ADJ
crl-26858	211	9	reference	reference	NOUN
crl-26858	211	10	instruction	instruction	NOUN
crl-26858	211	11	.	.	PUNCT
crl-26858	212	1	reference	reference	NOUN
crl-26858	212	2	services	service	NOUN
crl-26858	212	3	review	review	PROPN
crl-26858	212	4	,	,	PUNCT
crl-26858	212	5	46(4	46(4	NOUN
crl-26858	212	6	)	)	PUNCT
crl-26858	212	7	,	,	PUNCT
crl-26858	212	8	529–542	529–542	NUM
crl-26858	212	9	.	.	PUNCT
crl-26858	213	1	https://doi.org/10.1108/rsr-07-2018-0060	https://doi.org/10.1108/rsr-07-2018-0060	NOUN
crl-26858	213	2	hughes	hughes	NOUN
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crl-26858	213	4	a.	a.	NOUN
crl-26858	213	5	m.	m.	NOUN
crl-26858	213	6	(	(	PUNCT
crl-26858	213	7	2010	2010	NUM
crl-26858	213	8	)	)	PUNCT
crl-26858	213	9	.	.	PUNCT
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crl-26858	214	2	to	to	ADP
crl-26858	214	3	rusa	rusa	VERB
crl-26858	214	4	’s	’s	PART
crl-26858	214	5	guidelines	guideline	NOUN
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crl-26858	214	7	virtual	virtual	ADJ
crl-26858	214	8	reference	reference	NOUN
crl-26858	214	9	services	service	NOUN
crl-26858	214	10	is	be	AUX
crl-26858	214	11	below	below	ADP
crl-26858	214	12	expected	expect	VERB
crl-26858	214	13	in	in	ADP
crl-26858	214	14	academic	academic	ADJ
crl-26858	214	15	libraries	library	NOUN
crl-26858	214	16	.	.	PUNCT
crl-26858	215	1	evidence	evidence	NOUN
crl-26858	215	2	based	base	VERB
crl-26858	215	3	library	library	PROPN
crl-26858	215	4	&	&	CCONJ
crl-26858	215	5	information	information	NOUN
crl-26858	215	6	practice	practice	NOUN
crl-26858	215	7	,	,	PUNCT
crl-26858	215	8	5(4	5(4	NUM
crl-26858	215	9	):	):	PUNCT
crl-26858	215	10	105–7	105–7	NUM
crl-26858	215	11	.	.	PUNCT
crl-26858	216	1	https://doi.org/10.18438/b8jp6w	https://doi.org/10.18438/b8jp6w	PROPN
crl-26858	216	2	keyes	keyes	PROPN
crl-26858	216	3	,	,	PUNCT
crl-26858	216	4	k.	k.	PROPN
crl-26858	216	5	,	,	PUNCT
crl-26858	216	6	and	and	CCONJ
crl-26858	216	7	dworak	dworak	PROPN
crl-26858	216	8	,	,	PUNCT
crl-26858	216	9	e.	e.	PROPN
crl-26858	216	10	(	(	PUNCT
crl-26858	216	11	2017	2017	NUM
crl-26858	216	12	)	)	PUNCT
crl-26858	216	13	.	.	PUNCT
crl-26858	217	1	staffing	staff	VERB
crl-26858	217	2	chat	chat	VERB
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crl-26858	217	4	with	with	ADP
crl-26858	217	5	undergraduate	undergraduate	ADJ
crl-26858	217	6	student	student	NOUN
crl-26858	217	7	assistants	assistant	NOUN
crl-26858	217	8	at	at	ADP
crl-26858	217	9	an	an	DET
crl-26858	217	10	academic	academic	ADJ
crl-26858	217	11	library	library	NOUN
crl-26858	217	12	:	:	PUNCT
crl-26858	217	13	a	a	DET
crl-26858	217	14	standards	standard	NOUN
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crl-26858	217	18	.	.	PUNCT
crl-26858	218	1	the	the	DET
crl-26858	218	2	journal	journal	NOUN
crl-26858	218	3	of	of	ADP
crl-26858	218	4	academic	academic	ADJ
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crl-26858	218	6	,	,	PUNCT
crl-26858	218	7	43(6	43(6	NOUN
crl-26858	218	8	)	)	PUNCT
crl-26858	218	9	,	,	PUNCT
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crl-26858	218	11	.	.	PUNCT
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crl-26858	219	2	.	.	PUNCT
crl-26858	219	3	org/10.1016	org/10.1016	PROPN
crl-26858	219	4	/	/	SYM
crl-26858	219	5	j.acalib.2017.09.001	j.acalib.2017.09.001	PROPN
crl-26858	219	6	kwon	kwon	PROPN
crl-26858	219	7	,	,	PUNCT
crl-26858	219	8	n.	n.	NOUN
crl-26858	219	9	,	,	PUNCT
crl-26858	219	10	&	&	CCONJ
crl-26858	219	11	gregory	gregory	PROPN
crl-26858	219	12	,	,	PUNCT
crl-26858	219	13	v.	v.	PROPN
crl-26858	219	14	l.	l.	PROPN
crl-26858	219	15	(	(	PUNCT
crl-26858	219	16	2007	2007	NUM
crl-26858	219	17	)	)	PUNCT
crl-26858	219	18	.	.	PUNCT
crl-26858	220	1	the	the	DET
crl-26858	220	2	effects	effect	NOUN
crl-26858	220	3	of	of	ADP
crl-26858	220	4	librarians	librarian	NOUN
crl-26858	220	5	’	'	PUNCT
crl-26858	220	6	behavioral	behavioral	ADJ
crl-26858	220	7	performance	performance	NOUN
crl-26858	220	8	on	on	ADP
crl-26858	220	9	user	user	NOUN
crl-26858	220	10	satisfaction	satisfaction	NOUN
crl-26858	220	11	in	in	ADP
crl-26858	220	12	chat	chat	NOUN
crl-26858	220	13	reference	reference	NOUN
crl-26858	220	14	services	service	NOUN
crl-26858	220	15	.	.	PUNCT
crl-26858	221	1	reference	reference	NOUN
crl-26858	221	2	and	and	CCONJ
crl-26858	221	3	user	user	NOUN
crl-26858	221	4	services	service	NOUN
crl-26858	221	5	quarterly	quarterly	ADV
crl-26858	221	6	,	,	PUNCT
crl-26858	221	7	47(2	47(2	PROPN
crl-26858	221	8	)	)	PUNCT
crl-26858	221	9	,	,	PUNCT
crl-26858	221	10	137–148	137–148	NUM
crl-26858	221	11	.	.	PUNCT
crl-26858	222	1	http://dx.doi.org/10.5860/rusq.47n2.137	http://dx.doi.org/10.5860/rusq.47n2.137	PROPN
crl-26858	222	2	lee	lee	PROPN
crl-26858	222	3	,	,	PUNCT
crl-26858	222	4	l.	l.	PROPN
crl-26858	222	5	s.	s.	PROPN
crl-26858	222	6	(	(	PUNCT
crl-26858	222	7	2008	2008	NUM
crl-26858	222	8	)	)	PUNCT
crl-26858	222	9	.	.	PUNCT
crl-26858	223	1	reference	reference	NOUN
crl-26858	223	2	services	service	NOUN
crl-26858	223	3	for	for	ADP
crl-26858	223	4	students	student	NOUN
crl-26858	223	5	studying	study	VERB
crl-26858	223	6	by	by	ADP
crl-26858	223	7	distance	distance	NOUN
crl-26858	223	8	:	:	PUNCT
crl-26858	223	9	a	a	DET
crl-26858	223	10	comparative	comparative	ADJ
crl-26858	223	11	study	study	NOUN
crl-26858	223	12	of	of	ADP
crl-26858	223	13	the	the	DET
crl-26858	223	14	attitudes	attitude	NOUN
crl-26858	223	15	distance	distance	NOUN
crl-26858	223	16	students	student	NOUN
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crl-26858	223	18	towards	towards	ADP
crl-26858	223	19	phone	phone	NOUN
crl-26858	223	20	,	,	PUNCT
crl-26858	223	21	email	email	NOUN
crl-26858	223	22	and	and	CCONJ
crl-26858	223	23	chat	chat	VERB
crl-26858	223	24	reference	reference	NOUN
crl-26858	223	25	services	service	NOUN
crl-26858	223	26	.	.	PUNCT
crl-26858	224	1	new	new	PROPN
crl-26858	224	2	zealand	zealand	PROPN
crl-26858	224	3	library	library	PROPN
crl-26858	224	4	&	&	CCONJ
crl-26858	224	5	information	information	PROPN
crl-26858	224	6	management	management	PROPN
crl-26858	224	7	journal	journal	NOUN
crl-26858	224	8	,	,	PUNCT
crl-26858	224	9	51(1	51(1	NUM
crl-26858	224	10	)	)	PUNCT
crl-26858	224	11	,	,	PUNCT
crl-26858	224	12	6–21	6–21	PROPN
crl-26858	224	13	.	.	PROPN
crl-26858	224	14	logan	logan	PROPN
crl-26858	224	15	,	,	PUNCT
crl-26858	224	16	j.	j.	PROPN
crl-26858	224	17	,	,	PUNCT
crl-26858	224	18	barrett	barrett	PROPN
crl-26858	224	19	,	,	PUNCT
crl-26858	224	20	k.	k.	PROPN
crl-26858	224	21	,	,	PUNCT
crl-26858	224	22	&	&	CCONJ
crl-26858	224	23	pagotto	pagotto	PROPN
crl-26858	224	24	,	,	PUNCT
crl-26858	224	25	s.	s.	PROPN
crl-26858	224	26	(	(	PUNCT
crl-26858	224	27	2019	2019	NUM
crl-26858	224	28	)	)	PUNCT
crl-26858	224	29	.	.	PUNCT
crl-26858	225	1	dissatisfaction	dissatisfaction	NOUN
crl-26858	225	2	in	in	ADP
crl-26858	225	3	chat	chat	NOUN
crl-26858	225	4	reference	reference	NOUN
crl-26858	225	5	users	user	NOUN
crl-26858	225	6	:	:	PUNCT
crl-26858	225	7	a	a	DET
crl-26858	225	8	transcript	transcript	NOUN
crl-26858	225	9	analysis	analysis	NOUN
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crl-26858	225	11	.	.	PUNCT
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crl-26858	226	2	&	&	CCONJ
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crl-26858	226	5	,	,	PUNCT
crl-26858	226	6	80(7	80(7	NOUN
crl-26858	226	7	)	)	PUNCT
crl-26858	226	8	,	,	PUNCT
crl-26858	226	9	925–44	925–44	NUM
crl-26858	226	10	.	.	PUNCT
crl-26858	227	1	https://doi.org/10.5860/crl.80.7.925	https://doi.org/10.5860/crl.80.7.925	NOUN
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crl-26858	227	3	,	,	PUNCT
crl-26858	227	4	t.	t.	PROPN
crl-26858	227	5	,	,	PUNCT
crl-26858	227	6	&	&	CCONJ
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crl-26858	227	8	,	,	PUNCT
crl-26858	227	9	s.	s.	PROPN
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crl-26858	227	12	)	)	PUNCT
crl-26858	227	13	.	.	PUNCT
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crl-26858	228	7	virtual	virtual	ADJ
crl-26858	228	8	reference	reference	NOUN
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crl-26858	228	10	.	.	PUNCT
crl-26858	229	1	college	college	PROPN
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crl-26858	229	3	research	research	PROPN
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crl-26858	229	5	,	,	PUNCT
crl-26858	229	6	83(3	83(3	NUM
crl-26858	229	7	)	)	PUNCT
crl-26858	229	8	,	,	PUNCT
crl-26858	229	9	503	503	NUM
crl-26858	229	10	.	.	PUNCT
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crl-26858	230	7	https://doi.org/10.1080/10875301.2015.1106999	https://doi.org/10.1080/10875301.2015.1106999	NOUN
crl-26858	230	8	https://doi.org/10.1108/rsr-07-2018-0057	https://doi.org/10.1108/rsr-07-2018-0057	NOUN
crl-26858	230	9	https://doi.org/10.1108/00907320610685300	https://doi.org/10.1108/00907320610685300	NOUN
crl-26858	230	10	https://informationr.net/ir/14-4/paper416.html	https://informationr.net/ir/14-4/paper416.html	NOUN
crl-26858	230	11	https://www.sconul.ac.uk/publication/assisting-you-online-creating-positive-student-experiences-at-the-university-of	https://www.sconul.ac.uk/publication/assisting-you-online-creating-positive-student-experiences-at-the-university-of	ADP
crl-26858	230	12	https://www.sconul.ac.uk/publication/assisting-you-online-creating-positive-student-experiences-at-the-university-of	https://www.sconul.ac.uk/publication/assisting-you-online-creating-positive-student-experiences-at-the-university-of	ADJ
crl-26858	230	13	https://doi.org/10.1108/rsr-07-2018-0060	https://doi.org/10.1108/rsr-07-2018-0060	NOUN
crl-26858	230	14	https://doi.org/10.18438/b8jp6w	https://doi.org/10.18438/b8jp6w	X
crl-26858	230	15	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	X
crl-26858	230	16	https://doi.org/10.1016/j.acalib.2017.09.001	https://doi.org/10.1016/j.acalib.2017.09.001	PUNCT
crl-26858	230	17	http://dx.doi.org/10.5860/rusq.47n2.137	http://dx.doi.org/10.5860/rusq.47n2.137	PROPN
crl-26858	230	18	https://doi.org/10.5860/crl.80.7.925	https://doi.org/10.5860/crl.80.7.925	PROPN
crl-26858	230	19	https://doi.org/10.5860/crl.83.3.503	https://doi.org/10.5860/crl.83.3.503	PROPN
crl-26858	230	20	comparison	comparison	NOUN
crl-26858	230	21	of	of	ADP
crl-26858	230	22	librarian	librarian	ADJ
crl-26858	230	23	and	and	CCONJ
crl-26858	230	24	patron	patron	NOUN
crl-26858	230	25	ratings	rating	NOUN
crl-26858	230	26	of	of	ADP
crl-26858	230	27	synchronous	synchronous	ADJ
crl-26858	230	28	chat	chat	NOUN
crl-26858	230	29	interactions	interaction	NOUN
crl-26858	230	30	579	579	NUM
crl-26858	230	31	maness	maness	NOUN
crl-26858	230	32	,	,	PUNCT
crl-26858	230	33	j.	j.	PROPN
crl-26858	230	34	m.	m.	PROPN
crl-26858	230	35	,	,	PUNCT
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crl-26858	230	37	,	,	PUNCT
crl-26858	230	38	s.	s.	PROPN
crl-26858	230	39	,	,	PUNCT
crl-26858	230	40	&	&	CCONJ
crl-26858	230	41	chaudhuri	chaudhuri	PROPN
crl-26858	230	42	,	,	PUNCT
crl-26858	230	43	j.	j.	PROPN
crl-26858	230	44	(	(	PUNCT
crl-26858	230	45	2009	2009	NUM
crl-26858	230	46	)	)	PUNCT
crl-26858	230	47	.	.	PUNCT
crl-26858	231	1	the	the	DET
crl-26858	231	2	good	good	NOUN
crl-26858	231	3	,	,	PUNCT
crl-26858	231	4	the	the	DET
crl-26858	231	5	bad	bad	ADJ
crl-26858	231	6	,	,	PUNCT
crl-26858	231	7	but	but	CCONJ
crl-26858	231	8	mostly	mostly	ADV
crl-26858	231	9	the	the	DET
crl-26858	231	10	ugly	ugly	ADJ
crl-26858	231	11	:	:	PUNCT
crl-26858	231	12	adherence	adherence	NOUN
crl-26858	231	13	to	to	ADP
crl-26858	231	14	rusa	rusa	VERB
crl-26858	231	15	guidelines	guideline	NOUN
crl-26858	231	16	during	during	ADP
crl-26858	231	17	encounters	encounter	NOUN
crl-26858	231	18	with	with	ADP
crl-26858	231	19	inappropriate	inappropriate	ADJ
crl-26858	231	20	behavior	behavior	NOUN
crl-26858	231	21	online	online	ADV
crl-26858	231	22	.	.	PUNCT
crl-26858	232	1	reference	reference	NOUN
crl-26858	232	2	&	&	CCONJ
crl-26858	232	3	user	user	PROPN
crl-26858	232	4	services	services	PROPN
crl-26858	232	5	quarterly	quarterly	ADV
crl-26858	232	6	,	,	PUNCT
crl-26858	232	7	49(2	49(2	NUM
crl-26858	232	8	)	)	PUNCT
crl-26858	232	9	,	,	PUNCT
crl-26858	232	10	151–62	151–62	NUM
crl-26858	232	11	.	.	PUNCT
crl-26858	233	1	https://doi.org/10.5860/rusq.49n2.151	https://doi.org/10.5860/rusq.49n2.151	NOUN
crl-26858	233	2	marsteller	marsteller	NOUN
crl-26858	233	3	,	,	PUNCT
crl-26858	233	4	m.	m.	PROPN
crl-26858	233	5	r.	r.	PROPN
crl-26858	233	6	,	,	PUNCT
crl-26858	233	7	&	&	CCONJ
crl-26858	233	8	mizzy	mizzy	PROPN
crl-26858	233	9	,	,	PUNCT
crl-26858	233	10	d.	d.	PROPN
crl-26858	233	11	(	(	PUNCT
crl-26858	233	12	2003	2003	NUM
crl-26858	233	13	)	)	PUNCT
crl-26858	233	14	.	.	PUNCT
crl-26858	234	1	exploring	explore	VERB
crl-26858	234	2	the	the	DET
crl-26858	234	3	synchronous	synchronous	ADJ
crl-26858	234	4	digital	digital	ADJ
crl-26858	234	5	reference	reference	NOUN
crl-26858	234	6	interaction	interaction	NOUN
crl-26858	234	7	for	for	ADP
crl-26858	234	8	query	query	NOUN
crl-26858	234	9	types	type	NOUN
crl-26858	234	10	,	,	PUNCT
crl-26858	234	11	question	question	NOUN
crl-26858	234	12	negotiation	negotiation	NOUN
crl-26858	234	13	,	,	PUNCT
crl-26858	234	14	and	and	CCONJ
crl-26858	234	15	patron	patron	ADJ
crl-26858	234	16	response	response	NOUN
crl-26858	234	17	.	.	PUNCT
crl-26858	235	1	internet	internet	NOUN
crl-26858	235	2	reference	reference	NOUN
crl-26858	235	3	services	service	NOUN
crl-26858	235	4	quarterly	quarterly	ADV
crl-26858	235	5	,	,	PUNCT
crl-26858	235	6	8(1	8(1	NOUN
crl-26858	235	7	-	-	SYM
crl-26858	235	8	2	2	NUM
crl-26858	235	9	)	)	PUNCT
crl-26858	235	10	,	,	PUNCT
crl-26858	235	11	149–65	149–65	NUM
crl-26858	235	12	.	.	PUNCT
crl-26858	236	1	https://doi	https://doi	PROPN
crl-26858	236	2	.	.	PUNCT
crl-26858	236	3	org/10.1300	org/10.1300	PROPN
crl-26858	236	4	/	/	SYM
crl-26858	236	5	j136v08n01_13	j136v08n01_13	PROPN
crl-26858	236	6	matteson	matteson	PROPN
crl-26858	236	7	,	,	PUNCT
crl-26858	236	8	m.	m.	NOUN
crl-26858	236	9	l.	l.	PROPN
crl-26858	236	10	,	,	PUNCT
crl-26858	236	11	salamon	salamon	PROPN
crl-26858	236	12	,	,	PUNCT
crl-26858	236	13	j.	j.	PROPN
crl-26858	236	14	,	,	PUNCT
crl-26858	236	15	&	&	CCONJ
crl-26858	236	16	brewster	brewster	PROPN
crl-26858	236	17	,	,	PUNCT
crl-26858	236	18	l.	l.	PROPN
crl-26858	236	19	(	(	PUNCT
crl-26858	236	20	2011	2011	NUM
crl-26858	236	21	)	)	PUNCT
crl-26858	236	22	.	.	PUNCT
crl-26858	237	1	a	a	DET
crl-26858	237	2	systematic	systematic	ADJ
crl-26858	237	3	review	review	NOUN
crl-26858	237	4	of	of	ADP
crl-26858	237	5	research	research	NOUN
crl-26858	237	6	on	on	ADP
crl-26858	237	7	live	live	ADJ
crl-26858	237	8	chat	chat	PROPN
crl-26858	237	9	service	service	NOUN
crl-26858	237	10	.	.	PUNCT
crl-26858	238	1	reference	reference	NOUN
crl-26858	238	2	&	&	CCONJ
crl-26858	238	3	user	user	PROPN
crl-26858	238	4	services	services	PROPN
crl-26858	238	5	quarterly	quarterly	ADV
crl-26858	238	6	,	,	PUNCT
crl-26858	238	7	51(2	51(2	NUM
crl-26858	238	8	)	)	PUNCT
crl-26858	238	9	,	,	PUNCT
crl-26858	238	10	172–90	172–90	NOUN
crl-26858	238	11	.	.	PUNCT
crl-26858	239	1	https://doi.org/10.5860/rusq.51n2.172	https://doi.org/10.5860/rusq.51n2.172	PROPN
crl-26858	239	2	mavodza	mavodza	PROPN
crl-26858	239	3	,	,	PUNCT
crl-26858	239	4	j.	j.	PROPN
crl-26858	239	5	(	(	PUNCT
crl-26858	239	6	2019	2019	NUM
crl-26858	239	7	)	)	PUNCT
crl-26858	239	8	.	.	PUNCT
crl-26858	240	1	interpreting	interpret	VERB
crl-26858	240	2	library	library	NOUN
crl-26858	240	3	chat	chat	VERB
crl-26858	240	4	reference	reference	NOUN
crl-26858	240	5	service	service	NOUN
crl-26858	240	6	transactions	transaction	NOUN
crl-26858	240	7	.	.	PUNCT
crl-26858	241	1	reference	reference	NOUN
crl-26858	241	2	librarian	librarian	PROPN
crl-26858	241	3	,	,	PUNCT
crl-26858	241	4	60(2	60(2	NUM
crl-26858	241	5	)	)	PUNCT
crl-26858	241	6	,	,	PUNCT
crl-26858	241	7	122–33	122–33	NUM
crl-26858	241	8	.	.	PUNCT
crl-26858	242	1	https://doi.org/10.1080/02763877.2019.1572571	https://doi.org/10.1080/02763877.2019.1572571	PROPN
crl-26858	242	2	meert	meert	PROPN
crl-26858	242	3	,	,	PUNCT
crl-26858	242	4	d.	d.	PROPN
crl-26858	242	5	l.	l.	PROPN
crl-26858	242	6	,	,	PUNCT
crl-26858	242	7	&	&	CCONJ
crl-26858	242	8	given	give	VERB
crl-26858	242	9	,	,	PUNCT
crl-26858	242	10	l.	l.	PROPN
crl-26858	242	11	m.	m.	PROPN
crl-26858	242	12	(	(	PUNCT
crl-26858	242	13	2009	2009	NUM
crl-26858	242	14	)	)	PUNCT
crl-26858	242	15	.	.	PUNCT
crl-26858	243	1	measuring	measure	VERB
crl-26858	243	2	quality	quality	NOUN
crl-26858	243	3	in	in	ADP
crl-26858	243	4	chat	chat	NOUN
crl-26858	243	5	reference	reference	NOUN
crl-26858	243	6	consortia	consortia	NOUN
crl-26858	243	7	:	:	PUNCT
crl-26858	243	8	a	a	DET
crl-26858	243	9	comparative	comparative	ADJ
crl-26858	243	10	analysis	analysis	NOUN
crl-26858	243	11	of	of	ADP
crl-26858	243	12	responses	response	NOUN
crl-26858	243	13	to	to	ADP
crl-26858	243	14	users	user	NOUN
crl-26858	243	15	’	'	PUNCT
crl-26858	243	16	queries	query	NOUN
crl-26858	243	17	.	.	PUNCT
crl-26858	244	1	college	college	PROPN
crl-26858	244	2	&	&	CCONJ
crl-26858	244	3	research	research	PROPN
crl-26858	244	4	libraries	library	NOUN
crl-26858	244	5	,	,	PUNCT
crl-26858	244	6	70(1	70(1	NOUN
crl-26858	244	7	)	)	PUNCT
crl-26858	244	8	,	,	PUNCT
crl-26858	244	9	71–84	71–84	NUM
crl-26858	244	10	.	.	PUNCT
crl-26858	245	1	https://doi.org/10.5860/0700071	https://doi.org/10.5860/0700071	PROPN
crl-26858	245	2	neuhaus	neuhaus	PROPN
crl-26858	245	3	,	,	PUNCT
crl-26858	245	4	p.	p.	NOUN
crl-26858	245	5	,	,	PUNCT
crl-26858	245	6	&	&	CCONJ
crl-26858	245	7	marsteller	marsteller	PROPN
crl-26858	245	8	,	,	PUNCT
crl-26858	245	9	m.	m.	PROPN
crl-26858	245	10	r.	r.	PROPN
crl-26858	245	11	(	(	PUNCT
crl-26858	245	12	2002	2002	NUM
crl-26858	245	13	)	)	PUNCT
crl-26858	245	14	.	.	PUNCT
crl-26858	246	1	chat	chat	VERB
crl-26858	246	2	reference	reference	NOUN
crl-26858	246	3	at	at	ADP
crl-26858	246	4	carnegie	carnegie	PROPN
crl-26858	246	5	mellon	mellon	PROPN
crl-26858	246	6	university	university	PROPN
crl-26858	246	7	.	.	PUNCT
crl-26858	247	1	public	public	ADJ
crl-26858	247	2	services	service	NOUN
crl-26858	247	3	quarterly	quarterly	ADV
crl-26858	247	4	,	,	PUNCT
crl-26858	247	5	1(2	1(2	NUM
crl-26858	247	6	)	)	PUNCT
crl-26858	247	7	,	,	PUNCT
crl-26858	247	8	29–41	29–41	NUM
crl-26858	247	9	.	.	PUNCT
crl-26858	248	1	https://doi.org/10.1300/j295v01n02_04	https://doi.org/10.1300/j295v01n02_04	ADJ
crl-26858	248	2	pomerantz	pomerantz	NOUN
crl-26858	248	3	,	,	PUNCT
crl-26858	248	4	j.	j.	PROPN
crl-26858	248	5	,	,	PUNCT
crl-26858	248	6	luo	luo	PROPN
crl-26858	248	7	,	,	PUNCT
crl-26858	248	8	l.	l.	PROPN
crl-26858	248	9	,	,	PUNCT
crl-26858	248	10	&	&	CCONJ
crl-26858	248	11	mcclure	mcclure	PROPN
crl-26858	248	12	,	,	PUNCT
crl-26858	248	13	c.	c.	PROPN
crl-26858	248	14	r.	r.	PROPN
crl-26858	248	15	(	(	PUNCT
crl-26858	248	16	2006	2006	NUM
crl-26858	248	17	)	)	PUNCT
crl-26858	248	18	.	.	PUNCT
crl-26858	249	1	peer	peer	NOUN
crl-26858	249	2	review	review	NOUN
crl-26858	249	3	of	of	ADP
crl-26858	249	4	chat	chat	NOUN
crl-26858	249	5	reference	reference	NOUN
crl-26858	249	6	transcripts	transcript	NOUN
crl-26858	249	7	:	:	PUNCT
crl-26858	249	8	approaches	approach	NOUN
crl-26858	249	9	and	and	CCONJ
crl-26858	249	10	strategies	strategy	NOUN
crl-26858	249	11	.	.	PUNCT
crl-26858	250	1	library	library	NOUN
crl-26858	250	2	and	and	CCONJ
crl-26858	250	3	information	information	NOUN
crl-26858	250	4	science	science	NOUN
crl-26858	250	5	research	research	NOUN
crl-26858	250	6	,	,	PUNCT
crl-26858	250	7	28(1	28(1	NOUN
crl-26858	250	8	)	)	PUNCT
crl-26858	250	9	,	,	PUNCT
crl-26858	250	10	24–48	24–48	NUM
crl-26858	250	11	.	.	PUNCT
crl-26858	251	1	https://doi.org/10.1016/j.lisr.2005.11.004	https://doi.org/10.1016/j.lisr.2005.11.004	PROPN
crl-26858	251	2	radford	radford	PROPN
crl-26858	251	3	,	,	PUNCT
crl-26858	251	4	m.	m.	PROPN
crl-26858	251	5	l.	l.	PROPN
crl-26858	251	6	,	,	PUNCT
crl-26858	251	7	costello	costello	PROPN
crl-26858	251	8	,	,	PUNCT
crl-26858	251	9	l.	l.	PROPN
crl-26858	251	10	,	,	PUNCT
crl-26858	251	11	&	&	CCONJ
crl-26858	251	12	montague	montague	PROPN
crl-26858	251	13	,	,	PUNCT
crl-26858	251	14	k.	k.	PROPN
crl-26858	251	15	e.	e.	PROPN
crl-26858	251	16	(	(	PUNCT
crl-26858	251	17	2022	2022	NUM
crl-26858	251	18	)	)	PUNCT
crl-26858	251	19	.	.	PUNCT
crl-26858	252	1	death	death	NOUN
crl-26858	252	2	of	of	ADP
crl-26858	252	3	social	social	ADJ
crl-26858	252	4	encounters	encounter	NOUN
crl-26858	252	5	:	:	PUNCT
crl-26858	252	6	investigating	investigate	VERB
crl-26858	252	7	covid-19	covid-19	PROPN
crl-26858	252	8	’s	’s	PART
crl-26858	252	9	initial	initial	ADJ
crl-26858	252	10	impact	impact	NOUN
crl-26858	252	11	on	on	ADP
crl-26858	252	12	virtual	virtual	ADJ
crl-26858	252	13	reference	reference	NOUN
crl-26858	252	14	services	service	NOUN
crl-26858	252	15	in	in	ADP
crl-26858	252	16	academic	academic	ADJ
crl-26858	252	17	libraries	library	NOUN
crl-26858	252	18	.	.	PUNCT
crl-26858	253	1	journal	journal	NOUN
crl-26858	253	2	of	of	ADP
crl-26858	253	3	the	the	DET
crl-26858	253	4	association	association	NOUN
crl-26858	253	5	for	for	ADP
crl-26858	253	6	information	information	NOUN
crl-26858	253	7	science	science	NOUN
crl-26858	253	8	and	and	CCONJ
crl-26858	253	9	technology	technology	NOUN
crl-26858	253	10	,	,	PUNCT
crl-26858	253	11	73(11	73(11	NUM
crl-26858	253	12	)	)	PUNCT
crl-26858	253	13	,	,	PUNCT
crl-26858	253	14	1594–1607	1594–1607	NUM
crl-26858	253	15	.	.	PUNCT
crl-26858	254	1	https://doi.org/10.1002/asi.24698	https://doi.org/10.1002/asi.24698	PROPN
crl-26858	254	2	radford	radford	PROPN
crl-26858	254	3	,	,	PUNCT
crl-26858	254	4	m.	m.	PROPN
crl-26858	254	5	l.	l.	PROPN
crl-26858	254	6	,	,	PUNCT
crl-26858	254	7	&	&	CCONJ
crl-26858	254	8	connaway	connaway	PROPN
crl-26858	254	9	,	,	PUNCT
crl-26858	254	10	l.	l.	PROPN
crl-26858	254	11	s.	s.	PROPN
crl-26858	254	12	(	(	PUNCT
crl-26858	254	13	2013	2013	NUM
crl-26858	254	14	)	)	PUNCT
crl-26858	254	15	.	.	PUNCT
crl-26858	255	1	not	not	PART
crl-26858	255	2	dead	dead	ADJ
crl-26858	255	3	yet	yet	ADV
crl-26858	255	4	!	!	PUNCT
crl-26858	256	1	a	a	DET
crl-26858	256	2	longitudinal	longitudinal	ADJ
crl-26858	256	3	study	study	NOUN
crl-26858	256	4	of	of	ADP
crl-26858	256	5	query	query	NOUN
crl-26858	256	6	type	type	NOUN
crl-26858	256	7	and	and	CCONJ
crl-26858	256	8	ready	ready	ADJ
crl-26858	256	9	reference	reference	NOUN
crl-26858	256	10	accuracy	accuracy	NOUN
crl-26858	256	11	in	in	ADP
crl-26858	256	12	live	live	ADJ
crl-26858	256	13	chat	chat	NOUN
crl-26858	257	1	and	and	CCONJ
crl-26858	258	1	i	i	PRON
crl-26858	258	2	m	m	VERB
crl-26858	258	3	reference	reference	NOUN
crl-26858	258	4	.	.	PUNCT
crl-26858	259	1	library	library	PROPN
crl-26858	259	2	&	&	CCONJ
crl-26858	259	3	information	information	PROPN
crl-26858	259	4	science	science	PROPN
crl-26858	259	5	research	research	NOUN
crl-26858	259	6	,	,	PUNCT
crl-26858	259	7	35(1	35(1	NUM
crl-26858	259	8	)	)	PUNCT
crl-26858	259	9	,	,	PUNCT
crl-26858	259	10	2–13	2–13	NOUN
crl-26858	259	11	.	.	PUNCT
crl-26858	260	1	https://doi	https://doi	X
crl-26858	260	2	.	.	PUNCT
crl-26858	260	3	org/10.1016	org/10.1016	PROPN
crl-26858	260	4	/	/	SYM
crl-26858	260	5	j.lisr.2012.08.001	j.lisr.2012.08.001	PROPN
crl-26858	260	6	ronan	ronan	PROPN
crl-26858	260	7	,	,	PUNCT
crl-26858	260	8	j.	j.	PROPN
crl-26858	260	9	,	,	PUNCT
crl-26858	260	10	reakes	reake	NOUN
crl-26858	260	11	,	,	PUNCT
crl-26858	260	12	p.	p.	NOUN
crl-26858	260	13	,	,	PUNCT
crl-26858	260	14	&	&	CCONJ
crl-26858	260	15	ochoa	ochoa	PROPN
crl-26858	260	16	,	,	PUNCT
crl-26858	260	17	m.	m.	NOUN
crl-26858	260	18	(	(	PUNCT
crl-26858	260	19	2006	2006	NUM
crl-26858	260	20	)	)	PUNCT
crl-26858	260	21	.	.	PUNCT
crl-26858	261	1	application	application	NOUN
crl-26858	261	2	of	of	ADP
crl-26858	261	3	reference	reference	NOUN
crl-26858	261	4	guidelines	guideline	NOUN
crl-26858	261	5	in	in	ADP
crl-26858	261	6	chat	chat	NOUN
crl-26858	261	7	reference	reference	NOUN
crl-26858	261	8	interactions	interaction	NOUN
crl-26858	261	9	:	:	PUNCT
crl-26858	261	10	a	a	DET
crl-26858	261	11	study	study	NOUN
crl-26858	261	12	of	of	ADP
crl-26858	261	13	online	online	ADJ
crl-26858	261	14	reference	reference	NOUN
crl-26858	261	15	skills	skill	NOUN
crl-26858	261	16	.	.	PUNCT
crl-26858	262	1	college	college	NOUN
crl-26858	262	2	&	&	CCONJ
crl-26858	262	3	undergraduate	undergraduate	PROPN
crl-26858	262	4	libraries	library	NOUN
crl-26858	262	5	,	,	PUNCT
crl-26858	262	6	13(4	13(4	NUM
crl-26858	262	7	)	)	PUNCT
crl-26858	262	8	,	,	PUNCT
crl-26858	262	9	3–23	3–23	PROPN
crl-26858	262	10	.	.	PUNCT
crl-26858	263	1	https://doi.org/10.1300/j106v13n04_02	https://doi.org/10.1300/j106v13n04_02	ADJ
crl-26858	263	2	ruppel	ruppel	NOUN
crl-26858	263	3	,	,	PUNCT
crl-26858	263	4	m.	m.	NOUN
crl-26858	263	5	,	,	PUNCT
crl-26858	263	6	&	&	CCONJ
crl-26858	263	7	vecchione	vecchione	NOUN
crl-26858	263	8	,	,	PUNCT
crl-26858	263	9	a.	a.	NOUN
crl-26858	263	10	(	(	PUNCT
crl-26858	263	11	2012	2012	NUM
crl-26858	263	12	)	)	PUNCT
crl-26858	263	13	.	.	PUNCT
crl-26858	264	1	‘	'	PUNCT
crl-26858	264	2	it	it	PRON
crl-26858	264	3	’s	’	VERB
crl-26858	264	4	research	research	NOUN
crl-26858	264	5	made	make	VERB
crl-26858	264	6	easier	easy	ADJ
crl-26858	264	7	!	!	PUNCT
crl-26858	264	8	’	'	PUNCT
crl-26858	265	1	sms	sm	NOUN
crl-26858	265	2	and	and	CCONJ
crl-26858	265	3	chat	chat	VERB
crl-26858	265	4	reference	reference	NOUN
crl-26858	265	5	perceptions	perception	NOUN
crl-26858	265	6	.	.	PUNCT
crl-26858	266	1	reference	reference	NOUN
crl-26858	266	2	services	service	NOUN
crl-26858	266	3	review	review	PROPN
crl-26858	266	4	,	,	PUNCT
crl-26858	266	5	40(3	40(3	NUM
crl-26858	266	6	)	)	PUNCT
crl-26858	266	7	,	,	PUNCT
crl-26858	266	8	423–48	423–48	PROPN
crl-26858	266	9	.	.	PUNCT
crl-26858	267	1	https://doi.org/10.1108/00907321211254689	https://doi.org/10.1108/00907321211254689	NOUN
crl-26858	267	2	smyth	smyth	PROPN
crl-26858	267	3	,	,	PUNCT
crl-26858	267	4	j.	j.	PROPN
crl-26858	267	5	b.	b.	PROPN
crl-26858	267	6	,	,	PUNCT
crl-26858	267	7	mackenzie	mackenzie	PROPN
crl-26858	267	8	,	,	PUNCT
crl-26858	267	9	j.	j.	PROPN
crl-26858	267	10	c.	c.	PROPN
crl-26858	267	11	(	(	PUNCT
crl-26858	267	12	2006	2006	NUM
crl-26858	267	13	)	)	PUNCT
crl-26858	267	14	.	.	PUNCT
crl-26858	268	1	comparing	compare	VERB
crl-26858	268	2	virtual	virtual	ADJ
crl-26858	268	3	reference	reference	NOUN
crl-26858	268	4	exit	exit	NOUN
crl-26858	268	5	survey	survey	NOUN
crl-26858	268	6	results	result	NOUN
crl-26858	268	7	and	and	CCONJ
crl-26858	268	8	transcript	transcript	VERB
crl-26858	268	9	analysis	analysis	NOUN
crl-26858	268	10	:	:	PUNCT
crl-26858	268	11	a	a	DET
crl-26858	268	12	model	model	NOUN
crl-26858	268	13	for	for	ADP
crl-26858	268	14	service	service	NOUN
crl-26858	268	15	evaluation	evaluation	NOUN
crl-26858	268	16	.	.	PUNCT
crl-26858	269	1	public	public	ADJ
crl-26858	269	2	services	service	NOUN
crl-26858	269	3	quarterly	quarterly	ADV
crl-26858	269	4	,	,	PUNCT
crl-26858	269	5	2(2–3	2(2–3	NUM
crl-26858	269	6	)	)	PUNCT
crl-26858	269	7	,	,	PUNCT
crl-26858	269	8	85–105	85–105	NOUN
crl-26858	269	9	.	.	PUNCT
crl-26858	270	1	https://doi.org/10.1300/j295v02n02_07	https://doi.org/10.1300/j295v02n02_07	ADJ
crl-26858	270	2	stoffel	stoffel	PROPN
crl-26858	270	3	,	,	PUNCT
crl-26858	270	4	b.	b.	PROPN
crl-26858	270	5	,	,	PUNCT
crl-26858	270	6	&	&	CCONJ
crl-26858	270	7	tucker	tucker	PROPN
crl-26858	270	8	,	,	PUNCT
crl-26858	270	9	t.	t.	PROPN
crl-26858	270	10	(	(	PUNCT
crl-26858	270	11	2004	2004	NUM
crl-26858	270	12	)	)	PUNCT
crl-26858	270	13	.	.	PUNCT
crl-26858	271	1	e	e	X
crl-26858	271	2	-	-	NOUN
crl-26858	271	3	mail	mail	NOUN
crl-26858	271	4	and	and	CCONJ
crl-26858	271	5	chat	chat	VERB
crl-26858	271	6	reference	reference	NOUN
crl-26858	271	7	:	:	PUNCT
crl-26858	271	8	assessing	assess	VERB
crl-26858	271	9	patron	patron	ADJ
crl-26858	271	10	satisfaction	satisfaction	NOUN
crl-26858	271	11	.	.	PUNCT
crl-26858	272	1	reference	reference	NOUN
crl-26858	272	2	services	service	NOUN
crl-26858	272	3	review	review	PROPN
crl-26858	272	4	,	,	PUNCT
crl-26858	272	5	32(2	32(2	NUM
crl-26858	272	6	)	)	PUNCT
crl-26858	272	7	,	,	PUNCT
crl-26858	272	8	120–40	120–40	NUM
crl-26858	272	9	.	.	PUNCT
crl-26858	273	1	https://doi.org/10.1108/00907320410537649	https://doi.org/10.1108/00907320410537649	PROPN
crl-26858	273	2	van	van	PROPN
crl-26858	273	3	duinkerken	duinkerken	PROPN
crl-26858	273	4	,	,	PUNCT
crl-26858	273	5	w.	w.	PROPN
crl-26858	273	6	,	,	PUNCT
crl-26858	273	7	stephens	stephens	PROPN
crl-26858	273	8	,	,	PUNCT
crl-26858	273	9	j.	j.	PROPN
crl-26858	273	10	,	,	PUNCT
crl-26858	273	11	&	&	CCONJ
crl-26858	273	12	macdonald	macdonald	PROPN
crl-26858	273	13	,	,	PUNCT
crl-26858	273	14	k.	k.	PROPN
crl-26858	273	15	i.	i.	PROPN
crl-26858	273	16	(	(	PUNCT
crl-26858	273	17	2009	2009	NUM
crl-26858	273	18	)	)	PUNCT
crl-26858	273	19	.	.	PUNCT
crl-26858	274	1	the	the	DET
crl-26858	274	2	chat	chat	PROPN
crl-26858	274	3	reference	reference	NOUN
crl-26858	274	4	interview	interview	NOUN
crl-26858	274	5	:	:	PUNCT
crl-26858	274	6	seeking	seek	VERB
crl-26858	274	7	evidence	evidence	NOUN
crl-26858	274	8	based	base	VERB
crl-26858	274	9	on	on	ADP
crl-26858	274	10	rusa	rusa	PROPN
crl-26858	274	11	’s	’s	PART
crl-26858	274	12	guidelines	guideline	NOUN
crl-26858	274	13	.	.	PUNCT
crl-26858	275	1	new	new	ADJ
crl-26858	275	2	library	library	NOUN
crl-26858	275	3	world	world	NOUN
crl-26858	275	4	,	,	PUNCT
crl-26858	275	5	110(3	110(3	NUM
crl-26858	275	6	-	-	SYM
crl-26858	275	7	4	4	NUM
crl-26858	275	8	)	)	PUNCT
crl-26858	275	9	,	,	PUNCT
crl-26858	275	10	107–121	107–121	NUM
crl-26858	275	11	.	.	PUNCT
crl-26858	276	1	https://doi.org/10.1108/03074800910941310	https://doi.org/10.1108/03074800910941310	PROPN
crl-26858	276	2	ward	ward	NOUN
crl-26858	276	3	,	,	PUNCT
crl-26858	276	4	d.	d.	PROPN
crl-26858	276	5	(	(	PUNCT
crl-26858	276	6	2004	2004	NUM
crl-26858	276	7	)	)	PUNCT
crl-26858	276	8	.	.	PUNCT
crl-26858	277	1	measuring	measure	VERB
crl-26858	277	2	the	the	DET
crl-26858	277	3	completeness	completeness	NOUN
crl-26858	277	4	of	of	ADP
crl-26858	277	5	reference	reference	NOUN
crl-26858	277	6	transactions	transaction	NOUN
crl-26858	277	7	in	in	ADP
crl-26858	277	8	online	online	ADJ
crl-26858	277	9	chats	chat	NOUN
crl-26858	277	10	:	:	PUNCT
crl-26858	277	11	results	result	NOUN
crl-26858	277	12	of	of	ADP
crl-26858	277	13	an	an	DET
crl-26858	277	14	unobtrusive	unobtrusive	ADJ
crl-26858	277	15	study	study	NOUN
crl-26858	277	16	.	.	PUNCT
crl-26858	278	1	reference	reference	NOUN
crl-26858	278	2	&	&	CCONJ
crl-26858	278	3	user	user	PROPN
crl-26858	278	4	services	services	PROPN
crl-26858	278	5	quarterly	quarterly	ADV
crl-26858	278	6	,	,	PUNCT
crl-26858	278	7	44(1	44(1	PROPN
crl-26858	278	8	)	)	PUNCT
crl-26858	278	9	,	,	PUNCT
crl-26858	278	10	46–56	46–56	NUM
crl-26858	278	11	.	.	PUNCT
crl-26858	279	1	https://www.jstor.org/stable/20864287	https://www.jstor.org/stable/20864287	PROPN
crl-26858	279	2	https://doi.org/10.5860/rusq.49n2.151	https://doi.org/10.5860/rusq.49n2.151	PROPN
crl-26858	279	3	https://doi.org/10.1300/j136v08n01_13	https://doi.org/10.1300/j136v08n01_13	PROPN
crl-26858	279	4	https://doi.org/10.1300/j136v08n01_13	https://doi.org/10.1300/j136v08n01_13	NOUN
crl-26858	279	5	https://doi.org/10.5860/rusq.51n2.172	https://doi.org/10.5860/rusq.51n2.172	NOUN
crl-26858	279	6	https://doi.org/10.1080/02763877.2019.1572571	https://doi.org/10.1080/02763877.2019.1572571	PROPN
crl-26858	279	7	https://doi.org/10.5860/0700071	https://doi.org/10.5860/0700071	PROPN
crl-26858	280	1	https://doi.org/10.1300/j295v01n02_04	https://doi.org/10.1300/j295v01n02_04	PROPN
crl-26858	280	2	https://doi.org/10.1016/j.lisr.2005.11.004	https://doi.org/10.1016/j.lisr.2005.11.004	NOUN
crl-26858	280	3	https://doi.org/10.1002/asi.24698	https://doi.org/10.1002/asi.24698	PROPN
crl-26858	280	4	https://doi.org/10.1016/j.lisr.2012.08.001	https://doi.org/10.1016/j.lisr.2012.08.001	NOUN
crl-26858	280	5	https://doi.org/10.1016/j.lisr.2012.08.001	https://doi.org/10.1016/j.lisr.2012.08.001	NOUN
crl-26858	280	6	https://doi.org/10.1300/j106v13n04_02	https://doi.org/10.1300/j106v13n04_02	PROPN
crl-26858	280	7	https://doi.org/10.1108/00907321211254689	https://doi.org/10.1108/00907321211254689	NOUN
crl-26858	280	8	https://doi.org/10.1300/j295v02n02_07	https://doi.org/10.1300/j295v02n02_07	PROPN
crl-26858	280	9	https://doi.org/10.1108/00907320410537649	https://doi.org/10.1108/00907320410537649	VERB
crl-26858	280	10	https://doi.org/10.1108/03074800910941310	https://doi.org/10.1108/03074800910941310	PROPN
crl-26858	280	11	https://www.jstor.org/stable/20864287	https://www.jstor.org/stable/20864287	NUM
crl-26858	280	12	580	580	NUM
crl-26858	280	13	college	college	PROPN
crl-26858	280	14	&	&	CCONJ
crl-26858	280	15	research	research	PROPN
crl-26858	280	16	libraries	library	NOUN
crl-26858	280	17	july	july	PROPN
crl-26858	280	18	2025	2025	NUM
crl-26858	280	19	appendix	appendix	VERB
crl-26858	280	20	a	a	DET
crl-26858	280	21	chat	chat	NOUN
crl-26858	280	22	assessment	assessment	NOUN
crl-26858	280	23	rubric	rubric	ADJ
crl-26858	280	24	rubric	rubric	ADJ
crl-26858	280	25	purpose	purpose	NOUN
crl-26858	280	26	the	the	DET
crl-26858	280	27	purpose	purpose	NOUN
crl-26858	280	28	of	of	ADP
crl-26858	280	29	this	this	DET
crl-26858	280	30	rubric	rubric	NOUN
crl-26858	280	31	is	be	AUX
crl-26858	280	32	to	to	PART
crl-26858	280	33	provide	provide	VERB
crl-26858	280	34	measurable	measurable	ADJ
crl-26858	280	35	criteria	criterion	NOUN
crl-26858	280	36	to	to	PART
crl-26858	280	37	assess	assess	VERB
crl-26858	280	38	the	the	DET
crl-26858	280	39	chat	chat	NOUN
crl-26858	280	40	reference	reference	NOUN
crl-26858	280	41	skills	skill	NOUN
crl-26858	280	42	of	of	ADP
crl-26858	280	43	library	library	ADJ
crl-26858	280	44	personnel	personnel	NOUN
crl-26858	280	45	in	in	ADP
crl-26858	280	46	a	a	DET
crl-26858	280	47	selected	select	VERB
crl-26858	280	48	set	set	NOUN
crl-26858	280	49	of	of	ADP
crl-26858	280	50	chat	chat	NOUN
crl-26858	280	51	transcripts	transcript	NOUN
crl-26858	280	52	.	.	PUNCT
crl-26858	281	1	results	result	NOUN
crl-26858	281	2	of	of	ADP
crl-26858	281	3	this	this	DET
crl-26858	281	4	rubric	rubric	NOUN
crl-26858	281	5	are	be	AUX
crl-26858	281	6	intended	intend	VERB
crl-26858	281	7	to	to	PART
crl-26858	281	8	be	be	AUX
crl-26858	281	9	used	use	VERB
crl-26858	281	10	as	as	ADP
crl-26858	281	11	a	a	DET
crl-26858	281	12	teaching	teaching	NOUN
crl-26858	281	13	/	/	SYM
crl-26858	281	14	training	training	NOUN
crl-26858	281	15	tool	tool	NOUN
crl-26858	281	16	to	to	PART
crl-26858	281	17	communicate	communicate	VERB
crl-26858	281	18	expectations	expectation	NOUN
crl-26858	281	19	and	and	CCONJ
crl-26858	281	20	give	give	VERB
crl-26858	281	21	informative	informative	ADJ
crl-26858	281	22	feedback	feedback	NOUN
crl-26858	281	23	.	.	PUNCT
crl-26858	282	1	the	the	DET
crl-26858	282	2	assessment	assessment	NOUN
crl-26858	282	3	goal	goal	NOUN
crl-26858	282	4	is	be	AUX
crl-26858	282	5	to	to	PART
crl-26858	282	6	improve	improve	VERB
crl-26858	282	7	the	the	DET
crl-26858	282	8	performance	performance	NOUN
crl-26858	282	9	of	of	ADP
crl-26858	282	10	library	library	ADJ
crl-26858	282	11	personnel	personnel	NOUN
crl-26858	282	12	in	in	ADP
crl-26858	282	13	the	the	DET
crl-26858	282	14	area	area	NOUN
crl-26858	282	15	of	of	ADP
crl-26858	282	16	chat	chat	NOUN
crl-26858	282	17	reference	reference	NOUN
crl-26858	282	18	services	service	NOUN
crl-26858	282	19	.	.	PUNCT
crl-26858	283	1	rubric	rubric	ADJ
crl-26858	283	2	credits	credit	NOUN
crl-26858	283	3	this	this	DET
crl-26858	283	4	rubric	rubric	NOUN
crl-26858	283	5	was	be	AUX
crl-26858	283	6	adapted	adapt	VERB
crl-26858	283	7	in	in	ADP
crl-26858	283	8	2021	2021	NUM
crl-26858	283	9	,	,	PUNCT
crl-26858	283	10	by	by	ADP
crl-26858	283	11	erin	erin	PROPN
crl-26858	283	12	owens	owens	PROPN
crl-26858	283	13	and	and	CCONJ
crl-26858	283	14	kat	kat	PROPN
crl-26858	283	15	brooks	brooks	PROPN
crl-26858	283	16	,	,	PUNCT
crl-26858	283	17	from	from	ADP
crl-26858	283	18	the	the	DET
crl-26858	283	19	rubric	rubric	NOUN
crl-26858	283	20	published	publish	VERB
crl-26858	283	21	in	in	ADP
crl-26858	283	22	cassidy	cassidy	PROPN
crl-26858	283	23	,	,	PUNCT
crl-26858	283	24	e.	e.	PROPN
crl-26858	283	25	d.	d.	PROPN
crl-26858	283	26	,	,	PUNCT
crl-26858	283	27	colmenares	colmenare	NOUN
crl-26858	283	28	,	,	PUNCT
crl-26858	283	29	a.	a.	NOUN
crl-26858	283	30	,	,	PUNCT
crl-26858	283	31	&	&	CCONJ
crl-26858	283	32	martinez	martinez	PROPN
crl-26858	283	33	,	,	PUNCT
crl-26858	283	34	m.	m.	NOUN
crl-26858	283	35	(	(	PUNCT
crl-26858	283	36	2014	2014	NUM
crl-26858	283	37	)	)	PUNCT
crl-26858	283	38	.	.	PUNCT
crl-26858	284	1	so	so	ADV
crl-26858	284	2	text	text	VERB
crl-26858	284	3	me	i	PRON
crl-26858	284	4	—	—	PUNCT
crl-26858	284	5	maybe	maybe	ADV
crl-26858	284	6	:	:	PUNCT
crl-26858	284	7	a	a	DET
crl-26858	284	8	rubric	rubric	ADJ
crl-26858	284	9	assessment	assessment	NOUN
crl-26858	284	10	of	of	ADP
crl-26858	284	11	librarian	librarian	ADJ
crl-26858	284	12	behavior	behavior	NOUN
crl-26858	284	13	in	in	ADP
crl-26858	284	14	sms	sms	PROPN
crl-26858	284	15	reference	reference	NOUN
crl-26858	284	16	services	service	NOUN
crl-26858	284	17	.	.	PUNCT
crl-26858	285	1	reference	reference	NOUN
crl-26858	285	2	and	and	CCONJ
crl-26858	285	3	user	user	NOUN
crl-26858	285	4	services	service	NOUN
crl-26858	285	5	quarterly	quarterly	ADJ
crl-26858	285	6	53(4	53(4	NOUN
crl-26858	285	7	)	)	PUNCT
crl-26858	285	8	,	,	PUNCT
crl-26858	285	9	300–312	300–312	NUM
crl-26858	285	10	.	.	PUNCT
crl-26858	286	1	doi:10.5860	doi:10.5860	PROPN
crl-26858	286	2	/	/	SYM
crl-26858	286	3	rusq.53n4.300	rusq.53n4.300	PROPN
crl-26858	286	4	.	.	PUNCT
crl-26858	286	5	accomplished	accomplished	ADJ
crl-26858	286	6	–	–	PUNCT
crl-26858	286	7	3	3	NUM
crl-26858	286	8	developing	develop	VERB
crl-26858	286	9	–	–	PUNCT
crl-26858	286	10	2	2	NUM
crl-26858	286	11	beginning	beginning	NOUN
crl-26858	286	12	–	–	PUNCT
crl-26858	286	13	1	1	NUM
crl-26858	286	14	listening/	listening/	NUM
crl-26858	286	15	inquiring	inquire	VERB
crl-26858	286	16	the	the	DET
crl-26858	286	17	reference	reference	NOUN
crl-26858	286	18	interview	interview	NOUN
crl-26858	286	19	is	be	AUX
crl-26858	286	20	the	the	DET
crl-26858	286	21	heart	heart	NOUN
crl-26858	286	22	of	of	ADP
crl-26858	286	23	the	the	DET
crl-26858	286	24	reference	reference	NOUN
crl-26858	286	25	transaction	transaction	NOUN
crl-26858	286	26	and	and	CCONJ
crl-26858	286	27	is	be	AUX
crl-26858	286	28	crucial	crucial	ADJ
crl-26858	286	29	to	to	ADP
crl-26858	286	30	the	the	DET
crl-26858	286	31	success	success	NOUN
crl-26858	286	32	of	of	ADP
crl-26858	286	33	the	the	DET
crl-26858	286	34	process	process	NOUN
crl-26858	286	35	.	.	PUNCT
crl-26858	287	1	the	the	DET
crl-26858	287	2	librarian	librarian	PROPN
crl-26858	287	3	must	must	AUX
crl-26858	287	4	be	be	AUX
crl-26858	287	5	effective	effective	ADJ
crl-26858	287	6	in	in	ADP
crl-26858	287	7	identifying	identify	VERB
crl-26858	287	8	the	the	DET
crl-26858	287	9	patron	patron	NOUN
crl-26858	287	10	’s	’s	PART
crl-26858	287	11	information	information	NOUN
crl-26858	287	12	needs	need	NOUN
crl-26858	287	13	and	and	CCONJ
crl-26858	287	14	must	must	AUX
crl-26858	287	15	do	do	VERB
crl-26858	287	16	so	so	ADV
crl-26858	287	17	in	in	ADP
crl-26858	287	18	a	a	DET
crl-26858	287	19	manner	manner	NOUN
crl-26858	287	20	that	that	PRON
crl-26858	287	21	keeps	keep	VERB
crl-26858	287	22	patrons	patron	NOUN
crl-26858	287	23	at	at	ADP
crl-26858	287	24	ease	ease	NOUN
crl-26858	287	25	.	.	PUNCT
crl-26858	288	1	strong	strong	ADJ
crl-26858	288	2	listening	listening	NOUN
crl-26858	288	3	and	and	CCONJ
crl-26858	288	4	questioning	questioning	NOUN
crl-26858	288	5	skills	skill	NOUN
crl-26858	288	6	are	be	AUX
crl-26858	288	7	necessary	necessary	ADJ
crl-26858	288	8	for	for	ADP
crl-26858	288	9	a	a	DET
crl-26858	288	10	positive	positive	ADJ
crl-26858	288	11	interaction	interaction	NOUN
crl-26858	288	12	.	.	PUNCT
crl-26858	289	1	1	1	X
crl-26858	289	2	.	.	X
crl-26858	289	3	communicates	communicate	VERB
crl-26858	289	4	in	in	ADP
crl-26858	289	5	a	a	DET
crl-26858	289	6	clearly	clearly	ADV
crl-26858	289	7	receptive/	receptive/	NUM
crl-26858	289	8	cordial/	cordial/	NUM
crl-26858	289	9	encouraging	encouraging	ADJ
crl-26858	289	10	manner	manner	NOUN
crl-26858	289	11	1	1	NUM
crl-26858	289	12	.	.	PUNCT
crl-26858	290	1	communicates	communicate	NOUN
crl-26858	290	2	in	in	ADP
crl-26858	290	3	a	a	DET
crl-26858	290	4	receptive	receptive	ADJ
crl-26858	290	5	/	/	SYM
crl-26858	290	6	cordial/	cordial/	NUM
crl-26858	290	7	encouraging	encouraging	ADJ
crl-26858	290	8	manner	manner	NOUN
crl-26858	290	9	1	1	NUM
crl-26858	290	10	.	.	PUNCT
crl-26858	291	1	communicates	communicate	NOUN
crl-26858	291	2	in	in	ADP
crl-26858	291	3	an	an	DET
crl-26858	291	4	abrupt	abrupt	ADJ
crl-26858	291	5	manner	manner	NOUN
crl-26858	291	6	2	2	NUM
crl-26858	291	7	.	.	PUNCT
crl-26858	291	8	uses	use	VERB
crl-26858	291	9	open	open	ADV
crl-26858	291	10	-	-	PUNCT
crl-26858	291	11	ended	end	VERB
crl-26858	291	12	questioning	questioning	NOUN
crl-26858	291	13	techniques	technique	NOUN
crl-26858	291	14	if	if	SCONJ
crl-26858	291	15	appropriate	appropriate	ADJ
crl-26858	291	16	to	to	PART
crl-26858	291	17	encourage	encourage	VERB
crl-26858	291	18	the	the	DET
crl-26858	291	19	patron	patron	NOUN
crl-26858	291	20	to	to	PART
crl-26858	291	21	expand	expand	VERB
crl-26858	291	22	on	on	ADP
crl-26858	291	23	the	the	DET
crl-26858	291	24	request	request	NOUN
crl-26858	291	25	or	or	CCONJ
crl-26858	291	26	present	present	VERB
crl-26858	291	27	additional	additional	ADJ
crl-26858	291	28	information	information	NOUN
crl-26858	291	29	.	.	PUNCT
crl-26858	292	1	some	some	DET
crl-26858	292	2	examples	example	NOUN
crl-26858	292	3	of	of	ADP
crl-26858	292	4	such	such	ADJ
crl-26858	292	5	questions	question	NOUN
crl-26858	292	6	include	include	VERB
crl-26858	292	7	:	:	PUNCT
crl-26858	292	8	–	–	PUNCT
crl-26858	292	9	please	please	INTJ
crl-26858	292	10	tell	tell	VERB
crl-26858	292	11	me	i	PRON
crl-26858	292	12	more	more	ADJ
crl-26858	292	13	about	about	ADP
crl-26858	292	14	your	your	PRON
crl-26858	292	15	topic	topic	NOUN
crl-26858	292	16	.	.	PUNCT
crl-26858	293	1	–	–	PUNCT
crl-26858	293	2	what	what	PRON
crl-26858	293	3	additional	additional	ADJ
crl-26858	293	4	information	information	NOUN
crl-26858	293	5	can	can	AUX
crl-26858	293	6	you	you	PRON
crl-26858	293	7	give	give	VERB
crl-26858	293	8	me	i	PRON
crl-26858	293	9	?	?	PUNCT
crl-26858	294	1	–	–	PUNCT
crl-26858	294	2	how	how	SCONJ
crl-26858	294	3	much	much	ADJ
crl-26858	294	4	information	information	NOUN
crl-26858	294	5	do	do	AUX
crl-26858	294	6	you	you	PRON
crl-26858	294	7	need	need	VERB
crl-26858	294	8	?	?	PUNCT
crl-26858	295	1	2	2	X
crl-26858	295	2	.	.	X
crl-26858	295	3	does	do	AUX
crl-26858	295	4	not	not	PART
crl-26858	295	5	use	use	VERB
crl-26858	295	6	openended	openende	VERB
crl-26858	295	7	questioning	question	VERB
crl-26858	295	8	techniques	technique	NOUN
crl-26858	295	9	even	even	ADV
crl-26858	295	10	when	when	SCONJ
crl-26858	295	11	appropriate	appropriate	ADJ
crl-26858	295	12	to	to	PART
crl-26858	295	13	encourage	encourage	VERB
crl-26858	295	14	the	the	DET
crl-26858	295	15	patron	patron	NOUN
crl-26858	295	16	to	to	PART
crl-26858	295	17	expand	expand	VERB
crl-26858	295	18	on	on	ADP
crl-26858	295	19	the	the	DET
crl-26858	295	20	request	request	NOUN
crl-26858	295	21	or	or	CCONJ
crl-26858	295	22	present	present	VERB
crl-26858	295	23	additional	additional	ADJ
crl-26858	295	24	information	information	NOUN
crl-26858	295	25	.	.	PUNCT
crl-26858	296	1	2	2	X
crl-26858	296	2	.	.	X
crl-26858	296	3	does	do	AUX
crl-26858	296	4	not	not	PART
crl-26858	296	5	use	use	VERB
crl-26858	296	6	open	open	ADV
crl-26858	296	7	-	-	PUNCT
crl-26858	296	8	ended	end	VERB
crl-26858	296	9	questioning	questioning	NOUN
crl-26858	296	10	techniques	technique	NOUN
crl-26858	296	11	even	even	ADV
crl-26858	296	12	when	when	SCONJ
crl-26858	296	13	appropriate	appropriate	ADJ
crl-26858	296	14	to	to	PART
crl-26858	296	15	encourage	encourage	VERB
crl-26858	296	16	the	the	DET
crl-26858	296	17	patron	patron	NOUN
crl-26858	296	18	to	to	PART
crl-26858	296	19	expand	expand	VERB
crl-26858	296	20	on	on	ADP
crl-26858	296	21	the	the	DET
crl-26858	296	22	request	request	NOUN
crl-26858	296	23	or	or	CCONJ
crl-26858	296	24	present	present	VERB
crl-26858	296	25	additional	additional	ADJ
crl-26858	296	26	information	information	NOUN
crl-26858	296	27	.	.	PUNCT
crl-26858	297	1	https://doi.org/10.5860/rusq.53n4.300	https://doi.org/10.5860/rusq.53n4.300	ADJ
crl-26858	297	2	comparison	comparison	NOUN
crl-26858	297	3	of	of	ADP
crl-26858	297	4	librarian	librarian	ADJ
crl-26858	297	5	and	and	CCONJ
crl-26858	297	6	patron	patron	NOUN
crl-26858	297	7	ratings	rating	NOUN
crl-26858	297	8	of	of	ADP
crl-26858	297	9	synchronous	synchronous	ADJ
crl-26858	297	10	chat	chat	NOUN
crl-26858	297	11	interactions	interaction	NOUN
crl-26858	297	12	581	581	NUM
crl-26858	297	13	accomplished	accomplished	ADJ
crl-26858	297	14	–	–	PUNCT
crl-26858	297	15	3	3	NUM
crl-26858	297	16	developing	develop	VERB
crl-26858	297	17	–	–	PUNCT
crl-26858	297	18	2	2	NUM
crl-26858	297	19	beginning	beginning	NOUN
crl-26858	297	20	–	–	PUNCT
crl-26858	297	21	1	1	NUM
crl-26858	297	22	3	3	NUM
crl-26858	297	23	.	.	PUNCT
crl-26858	297	24	uses	use	VERB
crl-26858	297	25	closed	close	VERB
crl-26858	297	26	questions	question	NOUN
crl-26858	297	27	if	if	SCONJ
crl-26858	297	28	appropriate	appropriate	ADJ
crl-26858	297	29	to	to	PART
crl-26858	297	30	refine	refine	VERB
crl-26858	297	31	the	the	DET
crl-26858	297	32	search	search	NOUN
crl-26858	297	33	query	query	NOUN
crl-26858	297	34	.	.	PUNCT
crl-26858	298	1	some	some	DET
crl-26858	298	2	examples	example	NOUN
crl-26858	298	3	of	of	ADP
crl-26858	298	4	clarifying	clarify	VERB
crl-26858	298	5	questions	question	NOUN
crl-26858	298	6	are	be	AUX
crl-26858	298	7	:	:	PUNCT
crl-26858	298	8	–	–	PUNCT
crl-26858	298	9	what	what	DET
crl-26858	298	10	types	type	NOUN
crl-26858	298	11	of	of	ADP
crl-26858	298	12	information	information	NOUN
crl-26858	298	13	do	do	AUX
crl-26858	298	14	you	you	PRON
crl-26858	298	15	need	need	VERB
crl-26858	298	16	(	(	PUNCT
crl-26858	298	17	books	book	NOUN
crl-26858	298	18	,	,	PUNCT
crl-26858	298	19	articles	article	NOUN
crl-26858	298	20	,	,	PUNCT
crl-26858	298	21	etc	etc	X
crl-26858	298	22	.	.	X
crl-26858	298	23	)	)	PUNCT
crl-26858	298	24	?	?	PUNCT
crl-26858	299	1	–	–	PUNCT
crl-26858	299	2	do	do	AUX
crl-26858	299	3	you	you	PRON
crl-26858	299	4	need	need	VERB
crl-26858	299	5	current	current	ADJ
crl-26858	299	6	or	or	CCONJ
crl-26858	299	7	historical	historical	ADJ
crl-26858	299	8	information	information	NOUN
crl-26858	299	9	?	?	PUNCT
crl-26858	300	1	3	3	X
crl-26858	300	2	.	.	X
crl-26858	300	3	uses	use	VERB
crl-26858	300	4	closed	close	VERB
crl-26858	300	5	questions	question	NOUN
crl-26858	300	6	to	to	PART
crl-26858	300	7	refine	refine	VERB
crl-26858	300	8	the	the	DET
crl-26858	300	9	search	search	NOUN
crl-26858	300	10	query	query	NOUN
crl-26858	300	11	.	.	PUNCT
crl-26858	301	1	some	some	DET
crl-26858	301	2	examples	example	NOUN
crl-26858	301	3	of	of	ADP
crl-26858	301	4	clarifying	clarify	VERB
crl-26858	301	5	questions	question	NOUN
crl-26858	301	6	are	be	AUX
crl-26858	301	7	:	:	PUNCT
crl-26858	301	8	–	–	PUNCT
crl-26858	301	9	what	what	DET
crl-26858	301	10	types	type	NOUN
crl-26858	301	11	of	of	ADP
crl-26858	301	12	information	information	NOUN
crl-26858	301	13	do	do	AUX
crl-26858	301	14	you	you	PRON
crl-26858	301	15	need	need	VERB
crl-26858	301	16	(	(	PUNCT
crl-26858	301	17	books	book	NOUN
crl-26858	301	18	,	,	PUNCT
crl-26858	301	19	articles	article	NOUN
crl-26858	301	20	,	,	PUNCT
crl-26858	301	21	etc	etc	X
crl-26858	301	22	.	.	X
crl-26858	301	23	)	)	PUNCT
crl-26858	301	24	?	?	PUNCT
crl-26858	302	1	–	–	PUNCT
crl-26858	302	2	do	do	AUX
crl-26858	302	3	you	you	PRON
crl-26858	302	4	need	need	VERB
crl-26858	302	5	current	current	ADJ
crl-26858	302	6	or	or	CCONJ
crl-26858	302	7	historical	historical	ADJ
crl-26858	302	8	information	information	NOUN
crl-26858	302	9	?	?	PUNCT
crl-26858	303	1	3	3	X
crl-26858	303	2	.	.	X
crl-26858	303	3	does	do	AUX
crl-26858	303	4	not	not	PART
crl-26858	303	5	use	use	VERB
crl-26858	303	6	closed	closed	ADJ
crl-26858	303	7	questions	question	NOUN
crl-26858	303	8	to	to	PART
crl-26858	303	9	refine	refine	VERB
crl-26858	303	10	the	the	DET
crl-26858	303	11	search	search	NOUN
crl-26858	303	12	query	query	NOUN
crl-26858	303	13	.	.	PUNCT
crl-26858	304	1	interest	interest	NOUN
crl-26858	304	2	a	a	DET
crl-26858	304	3	successful	successful	ADJ
crl-26858	304	4	librarian	librarian	NOUN
crl-26858	304	5	must	must	AUX
crl-26858	304	6	demonstrate	demonstrate	VERB
crl-26858	304	7	a	a	DET
crl-26858	304	8	high	high	ADJ
crl-26858	304	9	degree	degree	NOUN
crl-26858	304	10	of	of	ADP
crl-26858	304	11	interest	interest	NOUN
crl-26858	304	12	in	in	ADP
crl-26858	304	13	the	the	DET
crl-26858	304	14	reference	reference	NOUN
crl-26858	304	15	transaction	transaction	NOUN
crl-26858	304	16	.	.	PUNCT
crl-26858	305	1	while	while	SCONJ
crl-26858	305	2	not	not	PART
crl-26858	305	3	every	every	DET
crl-26858	305	4	query	query	NOUN
crl-26858	305	5	will	will	AUX
crl-26858	305	6	contain	contain	VERB
crl-26858	305	7	stimulating	stimulate	VERB
crl-26858	305	8	intellectual	intellectual	ADJ
crl-26858	305	9	challenges	challenge	NOUN
crl-26858	305	10	,	,	PUNCT
crl-26858	305	11	the	the	DET
crl-26858	305	12	librarian	librarian	NOUN
crl-26858	305	13	should	should	AUX
crl-26858	305	14	be	be	AUX
crl-26858	305	15	interested	interested	ADJ
crl-26858	305	16	in	in	ADP
crl-26858	305	17	each	each	DET
crl-26858	305	18	patron	patron	NOUN
crl-26858	305	19	’s	’s	PART
crl-26858	305	20	information	information	NOUN
crl-26858	305	21	need	need	NOUN
crl-26858	305	22	and	and	CCONJ
crl-26858	305	23	should	should	AUX
crl-26858	305	24	be	be	AUX
crl-26858	305	25	committed	commit	VERB
crl-26858	305	26	to	to	ADP
crl-26858	305	27	providing	provide	VERB
crl-26858	305	28	the	the	DET
crl-26858	305	29	most	most	ADV
crl-26858	305	30	effective	effective	ADJ
crl-26858	305	31	assistance	assistance	NOUN
crl-26858	305	32	.	.	PUNCT
crl-26858	306	1	librarians	librarian	NOUN
crl-26858	306	2	who	who	PRON
crl-26858	306	3	demonstrate	demonstrate	VERB
crl-26858	306	4	a	a	DET
crl-26858	306	5	high	high	ADJ
crl-26858	306	6	level	level	NOUN
crl-26858	306	7	of	of	ADP
crl-26858	306	8	interest	interest	NOUN
crl-26858	306	9	in	in	ADP
crl-26858	306	10	the	the	DET
crl-26858	306	11	inquiries	inquiry	NOUN
crl-26858	306	12	of	of	ADP
crl-26858	306	13	their	their	PRON
crl-26858	306	14	patrons	patron	NOUN
crl-26858	306	15	will	will	AUX
crl-26858	306	16	generate	generate	VERB
crl-26858	306	17	a	a	DET
crl-26858	306	18	higher	high	ADJ
crl-26858	306	19	level	level	NOUN
crl-26858	306	20	of	of	ADP
crl-26858	306	21	satisfaction	satisfaction	NOUN
crl-26858	306	22	among	among	ADP
crl-26858	306	23	users	user	NOUN
crl-26858	306	24	.	.	PUNCT
crl-26858	307	1	1	1	X
crl-26858	307	2	.	.	X
crl-26858	307	3	an	an	DET
crl-26858	307	4	automatic	automatic	ADJ
crl-26858	307	5	response	response	NOUN
crl-26858	307	6	acknowledges	acknowledge	VERB
crl-26858	307	7	user	user	NOUN
crl-26858	307	8	questions	question	NOUN
crl-26858	307	9	submitted	submit	VERB
crl-26858	307	10	outside	outside	ADV
crl-26858	307	11	of	of	ADP
crl-26858	307	12	library	library	ADJ
crl-26858	307	13	operation	operation	NOUN
crl-26858	307	14	hours	hour	NOUN
crl-26858	307	15	(	(	PUNCT
crl-26858	307	16	hours	hour	NOUN
crl-26858	307	17	during	during	ADP
crl-26858	307	18	which	which	PRON
crl-26858	307	19	the	the	DET
crl-26858	307	20	library	library	NOUN
crl-26858	307	21	is	be	AUX
crl-26858	307	22	open	open	ADJ
crl-26858	307	23	)	)	PUNCT
crl-26858	307	24	1	1	X
crl-26858	307	25	.	.	PUNCT
crl-26858	308	1	no	no	DET
crl-26858	308	2	automatic	automatic	ADJ
crl-26858	308	3	response	response	NOUN
crl-26858	308	4	acknowledges	acknowledge	VERB
crl-26858	308	5	user	user	NOUN
crl-26858	308	6	questions	question	NOUN
crl-26858	308	7	submitted	submit	VERB
crl-26858	308	8	outside	outside	ADV
crl-26858	308	9	of	of	ADP
crl-26858	308	10	library	library	ADJ
crl-26858	308	11	operation	operation	NOUN
crl-26858	308	12	hours	hour	NOUN
crl-26858	308	13	(	(	PUNCT
crl-26858	308	14	hours	hour	NOUN
crl-26858	308	15	during	during	ADP
crl-26858	308	16	which	which	PRON
crl-26858	308	17	the	the	DET
crl-26858	308	18	library	library	NOUN
crl-26858	308	19	is	be	AUX
crl-26858	308	20	open	open	ADJ
crl-26858	308	21	)	)	PUNCT
crl-26858	308	22	1	1	X
crl-26858	308	23	.	.	PUNCT
crl-26858	309	1	no	no	DET
crl-26858	309	2	automatic	automatic	ADJ
crl-26858	309	3	response	response	NOUN
crl-26858	309	4	acknowledges	acknowledge	VERB
crl-26858	309	5	user	user	NOUN
crl-26858	309	6	questions	question	NOUN
crl-26858	309	7	submitted	submit	VERB
crl-26858	309	8	outside	outside	ADV
crl-26858	309	9	of	of	ADP
crl-26858	309	10	library	library	ADJ
crl-26858	309	11	operation	operation	NOUN
crl-26858	309	12	hours	hour	NOUN
crl-26858	309	13	(	(	PUNCT
crl-26858	309	14	hours	hour	NOUN
crl-26858	309	15	during	during	ADP
crl-26858	309	16	which	which	PRON
crl-26858	309	17	the	the	DET
crl-26858	309	18	library	library	NOUN
crl-26858	309	19	is	be	AUX
crl-26858	309	20	open	open	ADJ
crl-26858	309	21	)	)	PUNCT
crl-26858	309	22	2	2	X
crl-26858	309	23	.	.	PUNCT
crl-26858	309	24	provided	provide	VERB
crl-26858	309	25	a	a	DET
crl-26858	309	26	very	very	ADV
crl-26858	309	27	timely	timely	ADJ
crl-26858	309	28	initial	initial	ADJ
crl-26858	309	29	response	response	NOUN
crl-26858	309	30	(	(	PUNCT
crl-26858	309	31	wait	wait	VERB
crl-26858	309	32	time	time	NOUN
crl-26858	309	33	for	for	ADP
crl-26858	309	34	chat	chat	NOUN
crl-26858	309	35	opening	opening	NOUN
crl-26858	309	36	)	)	PUNCT
crl-26858	309	37	2	2	NUM
crl-26858	309	38	.	.	PUNCT
crl-26858	309	39	provided	provide	VERB
crl-26858	309	40	a	a	DET
crl-26858	309	41	somewhat	somewhat	ADV
crl-26858	309	42	timely	timely	ADJ
crl-26858	309	43	initial	initial	ADJ
crl-26858	309	44	response	response	NOUN
crl-26858	309	45	(	(	PUNCT
crl-26858	309	46	wait	wait	VERB
crl-26858	309	47	time	time	NOUN
crl-26858	309	48	for	for	ADP
crl-26858	309	49	chat	chat	NOUN
crl-26858	309	50	opening	opening	NOUN
crl-26858	309	51	)	)	PUNCT
crl-26858	309	52	2	2	NUM
crl-26858	309	53	.	.	PUNCT
crl-26858	309	54	did	do	AUX
crl-26858	309	55	not	not	PART
crl-26858	309	56	provide	provide	VERB
crl-26858	309	57	a	a	DET
crl-26858	309	58	timely	timely	ADJ
crl-26858	309	59	initial	initial	ADJ
crl-26858	309	60	response	response	NOUN
crl-26858	309	61	(	(	PUNCT
crl-26858	309	62	wait	wait	VERB
crl-26858	309	63	time	time	NOUN
crl-26858	309	64	for	for	ADP
crl-26858	309	65	chat	chat	NOUN
crl-26858	309	66	opening	opening	NOUN
crl-26858	309	67	)	)	PUNCT
crl-26858	309	68	3	3	NUM
crl-26858	309	69	.	.	PROPN
crl-26858	309	70	patron	patron	PROPN
crl-26858	309	71	assisted	assist	VERB
crl-26858	309	72	in	in	ADP
crl-26858	309	73	a	a	DET
crl-26858	309	74	very	very	ADV
crl-26858	309	75	timely	timely	ADJ
crl-26858	309	76	manner	manner	NOUN
crl-26858	309	77	(	(	PUNCT
crl-26858	309	78	overall	overall	ADJ
crl-26858	309	79	time	time	NOUN
crl-26858	309	80	)	)	PUNCT
crl-26858	309	81	3	3	NUM
crl-26858	309	82	.	.	PROPN
crl-26858	309	83	patron	patron	PROPN
crl-26858	309	84	assisted	assist	VERB
crl-26858	309	85	in	in	ADP
crl-26858	309	86	a	a	DET
crl-26858	309	87	somewhat	somewhat	ADV
crl-26858	309	88	timely	timely	ADJ
crl-26858	309	89	manner	manner	NOUN
crl-26858	309	90	(	(	PUNCT
crl-26858	309	91	overall	overall	ADJ
crl-26858	309	92	time	time	NOUN
crl-26858	309	93	)	)	PUNCT
crl-26858	309	94	3	3	NUM
crl-26858	309	95	.	.	X
crl-26858	309	96	patron	patron	NOUN
crl-26858	309	97	not	not	PART
crl-26858	309	98	assisted	assist	VERB
crl-26858	309	99	in	in	ADP
crl-26858	309	100	a	a	DET
crl-26858	309	101	timely	timely	ADJ
crl-26858	309	102	manner	manner	NOUN
crl-26858	309	103	(	(	PUNCT
crl-26858	309	104	overall	overall	ADJ
crl-26858	309	105	time	time	NOUN
crl-26858	309	106	)	)	PUNCT
crl-26858	309	107	4	4	NUM
crl-26858	309	108	.	.	NUM
crl-26858	309	109	maintained	maintain	VERB
crl-26858	309	110	regular	regular	ADJ
crl-26858	309	111	contact	contact	NOUN
crl-26858	309	112	4	4	NUM
crl-26858	309	113	.	.	PUNCT
crl-26858	309	114	maintained	maintain	VERB
crl-26858	309	115	regular	regular	ADJ
crl-26858	309	116	contact	contact	NOUN
crl-26858	309	117	4	4	NUM
crl-26858	309	118	.	.	PUNCT
crl-26858	309	119	did	do	AUX
crl-26858	309	120	not	not	PART
crl-26858	309	121	maintain	maintain	VERB
crl-26858	309	122	regular	regular	ADJ
crl-26858	309	123	contact	contact	NOUN
crl-26858	309	124	582	582	NUM
crl-26858	309	125	college	college	NOUN
crl-26858	309	126	&	&	CCONJ
crl-26858	309	127	research	research	PROPN
crl-26858	309	128	libraries	library	NOUN
crl-26858	309	129	july	july	PROPN
crl-26858	309	130	2025	2025	NUM
crl-26858	309	131	accomplished	accomplish	VERB
crl-26858	309	132	–	–	PUNCT
crl-26858	309	133	3	3	NUM
crl-26858	309	134	developing	develop	VERB
crl-26858	309	135	–	–	PUNCT
crl-26858	309	136	2	2	NUM
crl-26858	309	137	beginning	beginning	NOUN
crl-26858	309	138	–	–	PUNCT
crl-26858	309	139	1	1	NUM
crl-26858	309	140	searching	search	VERB
crl-26858	309	141	the	the	DET
crl-26858	309	142	search	search	NOUN
crl-26858	309	143	process	process	NOUN
crl-26858	309	144	is	be	AUX
crl-26858	309	145	the	the	DET
crl-26858	309	146	portion	portion	NOUN
crl-26858	309	147	of	of	ADP
crl-26858	309	148	the	the	DET
crl-26858	309	149	transaction	transaction	NOUN
crl-26858	309	150	in	in	ADP
crl-26858	309	151	which	which	PRON
crl-26858	309	152	behavior	behavior	NOUN
crl-26858	309	153	and	and	CCONJ
crl-26858	309	154	accuracy	accuracy	NOUN
crl-26858	309	155	intersect	intersect	ADJ
crl-26858	309	156	.	.	PUNCT
crl-26858	310	1	without	without	ADP
crl-26858	310	2	an	an	DET
crl-26858	310	3	effective	effective	ADJ
crl-26858	310	4	search	search	NOUN
crl-26858	310	5	,	,	PUNCT
crl-26858	310	6	not	not	PART
crl-26858	310	7	only	only	ADV
crl-26858	310	8	is	be	AUX
crl-26858	310	9	the	the	DET
crl-26858	310	10	desired	desire	VERB
crl-26858	310	11	information	information	NOUN
crl-26858	310	12	unlikely	unlikely	ADJ
crl-26858	310	13	to	to	PART
crl-26858	310	14	be	be	AUX
crl-26858	310	15	found	find	VERB
crl-26858	310	16	,	,	PUNCT
crl-26858	310	17	but	but	CCONJ
crl-26858	310	18	patrons	patron	NOUN
crl-26858	310	19	may	may	AUX
crl-26858	310	20	become	become	VERB
crl-26858	310	21	discouraged	discouraged	ADJ
crl-26858	310	22	as	as	ADV
crl-26858	310	23	well	well	ADV
crl-26858	310	24	.	.	PUNCT
crl-26858	311	1	yet	yet	ADV
crl-26858	311	2	many	many	ADJ
crl-26858	311	3	of	of	ADP
crl-26858	311	4	the	the	DET
crl-26858	311	5	aspects	aspect	NOUN
crl-26858	311	6	of	of	ADP
crl-26858	311	7	searching	search	VERB
crl-26858	311	8	that	that	DET
crl-26858	311	9	lead	lead	VERB
crl-26858	311	10	to	to	ADP
crl-26858	311	11	accurate	accurate	ADJ
crl-26858	311	12	results	result	NOUN
crl-26858	311	13	are	be	AUX
crl-26858	311	14	still	still	ADV
crl-26858	311	15	dependent	dependent	ADJ
crl-26858	311	16	on	on	ADP
crl-26858	311	17	the	the	DET
crl-26858	311	18	behavior	behavior	NOUN
crl-26858	311	19	of	of	ADP
crl-26858	311	20	the	the	DET
crl-26858	311	21	librarian	librarian	NOUN
crl-26858	311	22	.	.	PUNCT
crl-26858	312	1	1	1	X
crl-26858	312	2	.	.	X
crl-26858	312	3	names	name	NOUN
crl-26858	312	4	the	the	DET
crl-26858	312	5	sources	source	NOUN
crl-26858	312	6	to	to	PART
crl-26858	312	7	be	be	AUX
crl-26858	312	8	used	use	VERB
crl-26858	312	9	,	,	PUNCT
crl-26858	312	10	when	when	SCONJ
crl-26858	312	11	appropriate	appropriate	ADJ
crl-26858	312	12	.	.	PUNCT
crl-26858	313	1	1	1	X
crl-26858	313	2	.	.	X
crl-26858	313	3	names	name	NOUN
crl-26858	313	4	the	the	DET
crl-26858	313	5	sources	source	NOUN
crl-26858	313	6	to	to	PART
crl-26858	313	7	be	be	AUX
crl-26858	313	8	used	use	VERB
crl-26858	313	9	,	,	PUNCT
crl-26858	313	10	when	when	SCONJ
crl-26858	313	11	appropriate	appropriate	ADJ
crl-26858	313	12	.	.	PUNCT
crl-26858	314	1	1	1	X
crl-26858	314	2	.	.	X
crl-26858	314	3	does	do	AUX
crl-26858	314	4	not	not	PART
crl-26858	314	5	name	name	VERB
crl-26858	314	6	the	the	DET
crl-26858	314	7	sources	source	NOUN
crl-26858	314	8	to	to	PART
crl-26858	314	9	be	be	AUX
crl-26858	314	10	used	use	VERB
crl-26858	314	11	when	when	SCONJ
crl-26858	314	12	appropriate	appropriate	ADJ
crl-26858	314	13	.	.	PUNCT
crl-26858	315	1	2	2	X
crl-26858	315	2	.	.	NOUN
crl-26858	315	3	works	work	VERB
crl-26858	315	4	with	with	ADP
crl-26858	315	5	the	the	DET
crl-26858	315	6	patron	patron	NOUN
crl-26858	315	7	to	to	PART
crl-26858	315	8	narrow	narrow	VERB
crl-26858	315	9	or	or	CCONJ
crl-26858	315	10	broaden	broaden	VERB
crl-26858	315	11	the	the	DET
crl-26858	315	12	topic	topic	NOUN
crl-26858	315	13	when	when	SCONJ
crl-26858	315	14	too	too	ADV
crl-26858	315	15	little	little	ADJ
crl-26858	315	16	or	or	CCONJ
crl-26858	315	17	too	too	ADV
crl-26858	315	18	much	much	ADJ
crl-26858	315	19	information	information	NOUN
crl-26858	315	20	is	be	AUX
crl-26858	315	21	identified	identify	VERB
crl-26858	315	22	.	.	PUNCT
crl-26858	316	1	2	2	X
crl-26858	316	2	.	.	PRON
crl-26858	316	3	indicates	indicate	VERB
crl-26858	316	4	that	that	SCONJ
crl-26858	316	5	the	the	DET
crl-26858	316	6	patron	patron	NOUN
crl-26858	316	7	needs	need	VERB
crl-26858	316	8	to	to	PART
crl-26858	316	9	narrow	narrow	VERB
crl-26858	316	10	or	or	CCONJ
crl-26858	316	11	broaden	broaden	VERB
crl-26858	316	12	the	the	DET
crl-26858	316	13	topic	topic	NOUN
crl-26858	316	14	when	when	SCONJ
crl-26858	316	15	too	too	ADV
crl-26858	316	16	little	little	ADJ
crl-26858	316	17	or	or	CCONJ
crl-26858	316	18	too	too	ADV
crl-26858	316	19	much	much	ADJ
crl-26858	316	20	information	information	NOUN
crl-26858	316	21	is	be	AUX
crl-26858	316	22	identified	identify	VERB
crl-26858	316	23	.	.	PUNCT
crl-26858	317	1	2	2	X
crl-26858	317	2	.	.	X
crl-26858	317	3	does	do	AUX
crl-26858	317	4	not	not	PART
crl-26858	317	5	work	work	VERB
crl-26858	317	6	with	with	ADP
crl-26858	317	7	the	the	DET
crl-26858	317	8	patron	patron	NOUN
crl-26858	317	9	to	to	PART
crl-26858	317	10	narrow	narrow	VERB
crl-26858	317	11	or	or	CCONJ
crl-26858	317	12	broaden	broaden	VERB
crl-26858	317	13	the	the	DET
crl-26858	317	14	topic	topic	NOUN
crl-26858	317	15	when	when	SCONJ
crl-26858	317	16	too	too	ADV
crl-26858	317	17	little	little	ADJ
crl-26858	317	18	or	or	CCONJ
crl-26858	317	19	too	too	ADV
crl-26858	317	20	much	much	ADJ
crl-26858	317	21	information	information	NOUN
crl-26858	317	22	is	be	AUX
crl-26858	317	23	identified	identify	VERB
crl-26858	317	24	.	.	PUNCT
crl-26858	318	1	3	3	X
crl-26858	318	2	.	.	X
crl-26858	318	3	recognizes	recognize	VERB
crl-26858	318	4	when	when	SCONJ
crl-26858	318	5	to	to	PART
crl-26858	318	6	refer	refer	VERB
crl-26858	318	7	the	the	DET
crl-26858	318	8	patron	patron	NOUN
crl-26858	318	9	to	to	ADP
crl-26858	318	10	a	a	DET
crl-26858	318	11	more	more	ADV
crl-26858	318	12	appropriate	appropriate	ADJ
crl-26858	318	13	guide	guide	NOUN
crl-26858	318	14	,	,	PUNCT
crl-26858	318	15	database	database	NOUN
crl-26858	318	16	,	,	PUNCT
crl-26858	318	17	library	library	NOUN
crl-26858	318	18	,	,	PUNCT
crl-26858	318	19	librarian	librarian	NOUN
crl-26858	318	20	,	,	PUNCT
crl-26858	318	21	or	or	CCONJ
crl-26858	318	22	other	other	ADJ
crl-26858	318	23	resource	resource	NOUN
crl-26858	318	24	.	.	PUNCT
crl-26858	319	1	3	3	X
crl-26858	319	2	.	.	X
crl-26858	319	3	recognizes	recognize	VERB
crl-26858	319	4	when	when	SCONJ
crl-26858	319	5	to	to	PART
crl-26858	319	6	refer	refer	VERB
crl-26858	319	7	the	the	DET
crl-26858	319	8	patron	patron	NOUN
crl-26858	319	9	to	to	ADP
crl-26858	319	10	a	a	DET
crl-26858	319	11	more	more	ADV
crl-26858	319	12	appropriate	appropriate	ADJ
crl-26858	319	13	guide	guide	NOUN
crl-26858	319	14	,	,	PUNCT
crl-26858	319	15	database	database	NOUN
crl-26858	319	16	,	,	PUNCT
crl-26858	319	17	library	library	NOUN
crl-26858	319	18	,	,	PUNCT
crl-26858	319	19	librarian	librarian	NOUN
crl-26858	319	20	,	,	PUNCT
crl-26858	319	21	or	or	CCONJ
crl-26858	319	22	other	other	ADJ
crl-26858	319	23	resource	resource	NOUN
crl-26858	319	24	when	when	SCONJ
crl-26858	319	25	appropriate	appropriate	ADJ
crl-26858	319	26	3	3	NUM
crl-26858	319	27	.	.	PUNCT
crl-26858	319	28	does	do	AUX
crl-26858	319	29	not	not	PART
crl-26858	319	30	refer	refer	VERB
crl-26858	319	31	the	the	DET
crl-26858	319	32	patron	patron	NOUN
crl-26858	319	33	to	to	ADP
crl-26858	319	34	a	a	DET
crl-26858	319	35	more	more	ADV
crl-26858	319	36	appropriate	appropriate	ADJ
crl-26858	319	37	guide	guide	NOUN
crl-26858	319	38	,	,	PUNCT
crl-26858	319	39	database	database	NOUN
crl-26858	319	40	,	,	PUNCT
crl-26858	319	41	library	library	NOUN
crl-26858	319	42	,	,	PUNCT
crl-26858	319	43	librarian	librarian	NOUN
crl-26858	319	44	,	,	PUNCT
crl-26858	319	45	or	or	CCONJ
crl-26858	319	46	other	other	ADJ
crl-26858	319	47	resource	resource	NOUN
crl-26858	319	48	when	when	SCONJ
crl-26858	319	49	appropriate	appropriate	ADJ
crl-26858	319	50	4	4	NUM
crl-26858	319	51	.	.	PUNCT
crl-26858	319	52	offers	offer	VERB
crl-26858	319	53	detailed	detailed	ADJ
crl-26858	319	54	search	search	NOUN
crl-26858	319	55	paths	path	NOUN
crl-26858	319	56	or	or	CCONJ
crl-26858	319	57	links	link	NOUN
crl-26858	319	58	/	/	SYM
crl-26858	319	59	urls	url	NOUN
crl-26858	319	60	to	to	PART
crl-26858	319	61	needed	need	VERB
crl-26858	319	62	electronic	electronic	ADJ
crl-26858	319	63	resources	resource	NOUN
crl-26858	319	64	.	.	PUNCT
crl-26858	320	1	excessively	excessively	ADV
crl-26858	320	2	long	long	ADJ
crl-26858	320	3	links	link	NOUN
crl-26858	320	4	have	have	AUX
crl-26858	320	5	been	be	AUX
crl-26858	320	6	converted	convert	VERB
crl-26858	320	7	to	to	ADP
crl-26858	320	8	a	a	DET
crl-26858	320	9	shorter	short	ADJ
crl-26858	320	10	link	link	NOUN
crl-26858	320	11	(	(	PUNCT
crl-26858	320	12	for	for	ADP
crl-26858	320	13	example	example	NOUN
crl-26858	320	14	,	,	PUNCT
crl-26858	320	15	using	use	VERB
crl-26858	320	16	tiny.url	tiny.url	NOUN
crl-26858	320	17	)	)	PUNCT
crl-26858	320	18	4	4	NUM
crl-26858	320	19	.	.	PUNCT
crl-26858	320	20	offers	offer	VERB
crl-26858	320	21	detailed	detailed	ADJ
crl-26858	320	22	search	search	NOUN
crl-26858	320	23	paths	path	NOUN
crl-26858	320	24	or	or	CCONJ
crl-26858	320	25	links/	links/	NUM
crl-26858	320	26	urls	url	NOUN
crl-26858	320	27	to	to	PART
crl-26858	320	28	needed	need	VERB
crl-26858	320	29	electronic	electronic	ADJ
crl-26858	320	30	resources	resource	NOUN
crl-26858	320	31	.	.	PUNCT
crl-26858	321	1	4	4	X
crl-26858	321	2	.	.	X
crl-26858	321	3	does	do	AUX
crl-26858	321	4	not	not	PART
crl-26858	321	5	offer	offer	VERB
crl-26858	321	6	detailed	detailed	ADJ
crl-26858	321	7	search	search	NOUN
crl-26858	321	8	paths	path	NOUN
crl-26858	321	9	or	or	CCONJ
crl-26858	321	10	links/	links/	NUM
crl-26858	321	11	urls	url	NOUN
crl-26858	321	12	to	to	PART
crl-26858	321	13	needed	need	VERB
crl-26858	321	14	electronic	electronic	ADJ
crl-26858	321	15	resources	resource	NOUN
crl-26858	321	16	.	.	PUNCT
crl-26858	322	1	5	5	X
crl-26858	322	2	.	.	X
crl-26858	322	3	if	if	SCONJ
crl-26858	322	4	appropriate	appropriate	ADJ
crl-26858	322	5	,	,	PUNCT
crl-26858	322	6	detailed	detailed	ADJ
crl-26858	322	7	directions	direction	NOUN
crl-26858	322	8	to	to	ADP
crl-26858	322	9	physical	physical	ADJ
crl-26858	322	10	resources	resource	NOUN
crl-26858	322	11	are	be	AUX
crl-26858	322	12	given	give	VERB
crl-26858	322	13	,	,	PUNCT
crl-26858	322	14	for	for	ADP
crl-26858	322	15	example	example	NOUN
crl-26858	322	16	–	–	PUNCT
crl-26858	322	17	call	call	VERB
crl-26858	322	18	#	#	NOUN
crl-26858	322	19	s	s	PART
crl-26858	322	20	and	and	CCONJ
crl-26858	322	21	floor	floor	NOUN
crl-26858	322	22	#	#	SYM
crl-26858	322	23	s	s	PART
crl-26858	322	24	–	–	PUNCT
crl-26858	322	25	room	room	NOUN
crl-26858	322	26	#	#	NOUN
crl-26858	322	27	s	s	PART
crl-26858	322	28	5	5	NUM
crl-26858	322	29	.	.	PUNCT
crl-26858	323	1	if	if	SCONJ
crl-26858	323	2	appropriate	appropriate	ADJ
crl-26858	323	3	,	,	PUNCT
crl-26858	323	4	general	general	ADJ
crl-26858	323	5	directions	direction	NOUN
crl-26858	323	6	to	to	ADP
crl-26858	323	7	physical	physical	ADJ
crl-26858	323	8	resources	resource	NOUN
crl-26858	323	9	are	be	AUX
crl-26858	323	10	given	give	VERB
crl-26858	323	11	,	,	PUNCT
crl-26858	323	12	for	for	ADP
crl-26858	323	13	example	example	NOUN
crl-26858	323	14	—	—	PUNCT
crl-26858	323	15	either	either	CCONJ
crl-26858	323	16	call	call	VERB
crl-26858	323	17	#	#	NOUN
crl-26858	323	18	s	s	PART
crl-26858	323	19	or	or	CCONJ
crl-26858	323	20	floor	floor	NOUN
crl-26858	323	21	#	#	SYM
crl-26858	323	22	s	s	NOUN
crl-26858	323	23	,	,	PUNCT
crl-26858	323	24	but	but	CCONJ
crl-26858	323	25	not	not	PART
crl-26858	323	26	both	both	PRON
crl-26858	323	27	.	.	PUNCT
crl-26858	324	1	5	5	X
crl-26858	324	2	.	.	X
crl-26858	324	3	even	even	ADV
crl-26858	324	4	if	if	SCONJ
crl-26858	324	5	appropriate	appropriate	ADJ
crl-26858	324	6	,	,	PUNCT
crl-26858	324	7	directions	direction	NOUN
crl-26858	324	8	to	to	ADP
crl-26858	324	9	physical	physical	ADJ
crl-26858	324	10	resources	resource	NOUN
crl-26858	324	11	are	be	AUX
crl-26858	324	12	not	not	PART
crl-26858	324	13	given	give	VERB
crl-26858	324	14	.	.	PUNCT
crl-26858	325	1	rubric	rubric	ADJ
crl-26858	325	2	notes	note	NOUN
crl-26858	325	3	for	for	ADP
crl-26858	325	4	searching	search	VERB
crl-26858	325	5	:	:	PUNCT
crl-26858	326	1	1	1	X
crl-26858	326	2	.	.	X
crl-26858	327	1	librarian	librarian	ADJ
crl-26858	327	2	answers	answer	NOUN
crl-26858	327	3	that	that	PRON
crl-26858	327	4	were	be	AUX
crl-26858	327	5	clearly	clearly	ADV
crl-26858	327	6	inaccurate	inaccurate	ADJ
crl-26858	327	7	to	to	ADP
crl-26858	327	8	the	the	DET
crl-26858	327	9	scoring	scoring	NOUN
crl-26858	327	10	group	group	NOUN
crl-26858	327	11	received	receive	VERB
crl-26858	327	12	the	the	DET
crl-26858	327	13	“	"	PUNCT
crl-26858	327	14	beginning	beginning	NOUN
crl-26858	327	15	”	"	PUNCT
crl-26858	327	16	(	(	PUNCT
crl-26858	327	17	1	1	X
crl-26858	327	18	)	)	PUNCT
crl-26858	327	19	score	score	NOUN
crl-26858	327	20	.	.	PUNCT
crl-26858	328	1	2	2	X
crl-26858	328	2	.	.	NUM
crl-26858	328	3	closed	close	VERB
crl-26858	328	4	-	-	PUNCT
crl-26858	328	5	ended	end	VERB
crl-26858	328	6	questions	question	NOUN
crl-26858	328	7	that	that	PRON
crl-26858	328	8	required	require	VERB
crl-26858	328	9	little	little	ADJ
crl-26858	328	10	or	or	CCONJ
crl-26858	328	11	no	no	PRON
crl-26858	328	12	searching	searching	NOUN
crl-26858	328	13	on	on	ADP
crl-26858	328	14	the	the	DET
crl-26858	328	15	part	part	NOUN
crl-26858	328	16	of	of	ADP
crl-26858	328	17	the	the	DET
crl-26858	328	18	librarian	librarian	PROPN
crl-26858	328	19	received	receive	VERB
crl-26858	328	20	the	the	DET
crl-26858	328	21	“	"	PUNCT
crl-26858	328	22	accomplished	accomplish	VERB
crl-26858	328	23	”	"	PUNCT
crl-26858	328	24	(	(	PUNCT
crl-26858	328	25	3	3	X
crl-26858	328	26	)	)	PUNCT
crl-26858	328	27	rating	rating	NOUN
crl-26858	328	28	.	.	PUNCT
crl-26858	329	1	comparison	comparison	NOUN
crl-26858	329	2	of	of	ADP
crl-26858	329	3	librarian	librarian	ADJ
crl-26858	329	4	and	and	CCONJ
crl-26858	329	5	patron	patron	NOUN
crl-26858	329	6	ratings	rating	NOUN
crl-26858	329	7	of	of	ADP
crl-26858	329	8	synchronous	synchronous	ADJ
crl-26858	329	9	chat	chat	NOUN
crl-26858	329	10	interactions	interaction	NOUN
crl-26858	329	11	583	583	NUM
crl-26858	329	12	follow	follow	VERB
crl-26858	329	13	up	up	ADP
crl-26858	329	14	the	the	DET
crl-26858	329	15	reference	reference	NOUN
crl-26858	329	16	transaction	transaction	NOUN
crl-26858	329	17	does	do	AUX
crl-26858	329	18	not	not	PART
crl-26858	329	19	end	end	VERB
crl-26858	329	20	when	when	SCONJ
crl-26858	329	21	the	the	DET
crl-26858	329	22	librarian	librarian	NOUN
crl-26858	329	23	leaves	leave	VERB
crl-26858	329	24	the	the	DET
crl-26858	329	25	patrons	patron	NOUN
crl-26858	329	26	.	.	PUNCT
crl-26858	330	1	the	the	DET
crl-26858	330	2	librarian	librarian	PROPN
crl-26858	330	3	is	be	AUX
crl-26858	330	4	responsible	responsible	ADJ
crl-26858	330	5	for	for	ADP
crl-26858	330	6	determining	determine	VERB
crl-26858	330	7	if	if	SCONJ
crl-26858	330	8	the	the	DET
crl-26858	330	9	patrons	patron	NOUN
crl-26858	330	10	are	be	AUX
crl-26858	330	11	satisfied	satisfied	ADJ
crl-26858	330	12	with	with	ADP
crl-26858	330	13	the	the	DET
crl-26858	330	14	results	result	NOUN
crl-26858	330	15	of	of	ADP
crl-26858	330	16	the	the	DET
crl-26858	330	17	search	search	NOUN
crl-26858	330	18	,	,	PUNCT
crl-26858	330	19	and	and	CCONJ
crl-26858	330	20	is	be	AUX
crl-26858	330	21	also	also	ADV
crl-26858	330	22	responsible	responsible	ADJ
crl-26858	330	23	for	for	ADP
crl-26858	330	24	referring	refer	VERB
crl-26858	330	25	the	the	DET
crl-26858	330	26	patrons	patron	NOUN
crl-26858	330	27	to	to	ADP
crl-26858	330	28	other	other	ADJ
crl-26858	330	29	sources	source	NOUN
crl-26858	330	30	,	,	PUNCT
crl-26858	330	31	even	even	ADV
crl-26858	330	32	when	when	SCONJ
crl-26858	330	33	those	those	DET
crl-26858	330	34	sources	source	NOUN
crl-26858	330	35	are	be	AUX
crl-26858	330	36	not	not	PART
crl-26858	330	37	available	available	ADJ
crl-26858	330	38	in	in	ADP
crl-26858	330	39	the	the	DET
crl-26858	330	40	local	local	ADJ
crl-26858	330	41	library	library	NOUN
crl-26858	330	42	1	1	NUM
crl-26858	330	43	.	.	PUNCT
crl-26858	330	44	offers	offer	VERB
crl-26858	330	45	to	to	PART
crl-26858	330	46	answer	answer	VERB
crl-26858	330	47	more	more	ADJ
crl-26858	330	48	questions	question	NOUN
crl-26858	330	49	or	or	CCONJ
crl-26858	330	50	asks	ask	VERB
crl-26858	330	51	the	the	DET
crl-26858	330	52	patron	patron	NOUN
crl-26858	330	53	if	if	SCONJ
crl-26858	330	54	they	they	PRON
crl-26858	330	55	need	need	VERB
crl-26858	330	56	help	help	NOUN
crl-26858	330	57	with	with	ADP
crl-26858	330	58	anything	anything	PRON
crl-26858	330	59	else	else	ADV
crl-26858	330	60	.	.	PUNCT
crl-26858	331	1	2	2	X
crl-26858	331	2	.	.	NOUN
crl-26858	331	3	encourages	encourage	VERB
crl-26858	331	4	the	the	DET
crl-26858	331	5	patron	patron	NOUN
crl-26858	331	6	to	to	PART
crl-26858	331	7	return	return	VERB
crl-26858	331	8	if	if	SCONJ
crl-26858	331	9	they	they	PRON
crl-26858	331	10	have	have	VERB
crl-26858	331	11	further	further	ADJ
crl-26858	331	12	questions	question	NOUN
crl-26858	331	13	by	by	ADP
crl-26858	331	14	making	make	VERB
crl-26858	331	15	a	a	DET
crl-26858	331	16	statement	statement	NOUN
crl-26858	331	17	such	such	ADJ
crl-26858	331	18	as—“if	as—“if	PROPN
crl-26858	331	19	you	you	PRON
crl-26858	331	20	do	do	AUX
crl-26858	331	21	n’t	not	PART
crl-26858	331	22	find	find	VERB
crl-26858	331	23	what	what	PRON
crl-26858	331	24	you	you	PRON
crl-26858	331	25	are	be	AUX
crl-26858	331	26	looking	look	VERB
crl-26858	331	27	for	for	ADP
crl-26858	331	28	,	,	PUNCT
crl-26858	331	29	please	please	INTJ
crl-26858	331	30	come	come	VERB
crl-26858	331	31	back	back	ADV
crl-26858	331	32	and	and	CCONJ
crl-26858	331	33	we	we	PRON
crl-26858	331	34	’ll	’ll	AUX
crl-26858	331	35	try	try	VERB
crl-26858	331	36	something	something	PRON
crl-26858	331	37	else	else	ADV
crl-26858	331	38	”	"	PUNCT
crl-26858	331	39	or	or	CCONJ
crl-26858	331	40	similar	similar	ADJ
crl-26858	331	41	.	.	PUNCT
crl-26858	332	1	3	3	X
crl-26858	332	2	.	.	PUNCT
crl-26858	332	3	makes	make	VERB
crl-26858	332	4	the	the	DET
crl-26858	332	5	patron	patron	NOUN
crl-26858	332	6	aware	aware	ADJ
crl-26858	332	7	of	of	ADP
crl-26858	332	8	other	other	ADJ
crl-26858	332	9	reference	reference	NOUN
crl-26858	332	10	services	service	NOUN
crl-26858	332	11	,	,	PUNCT
crl-26858	332	12	if	if	SCONJ
crl-26858	332	13	appropriate	appropriate	ADJ
crl-26858	332	14	(	(	PUNCT
crl-26858	332	15	email	email	NOUN
crl-26858	332	16	,	,	PUNCT
crl-26858	332	17	instant	instant	ADJ
crl-26858	332	18	chat	chat	NOUN
crl-26858	332	19	,	,	PUNCT
crl-26858	332	20	phone	phone	NOUN
crl-26858	332	21	,	,	PUNCT
crl-26858	332	22	etc	etc	X
crl-26858	332	23	.	.	X
crl-26858	332	24	)	)	PUNCT
crl-26858	333	1	4	4	X
crl-26858	333	2	.	.	PUNCT
crl-26858	333	3	makes	make	VERB
crl-26858	333	4	arrangements	arrangement	NOUN
crl-26858	333	5	,	,	PUNCT
crl-26858	333	6	when	when	SCONJ
crl-26858	333	7	appropriate	appropriate	ADJ
crl-26858	333	8	,	,	PUNCT
crl-26858	333	9	with	with	ADP
crl-26858	333	10	the	the	DET
crl-26858	333	11	patron	patron	NOUN
crl-26858	333	12	to	to	PART
crl-26858	333	13	research	research	VERB
crl-26858	333	14	a	a	DET
crl-26858	333	15	question	question	NOUN
crl-26858	333	16	even	even	ADV
crl-26858	333	17	after	after	SCONJ
crl-26858	333	18	the	the	DET
crl-26858	333	19	reference	reference	NOUN
crl-26858	333	20	transaction	transaction	NOUN
crl-26858	333	21	has	have	AUX
crl-26858	333	22	been	be	AUX
crl-26858	333	23	completed	complete	VERB
crl-26858	333	24	.	.	PUNCT
crl-26858	334	1	5	5	X
crl-26858	334	2	.	.	NUM
crl-26858	334	3	refers	refer	VERB
crl-26858	334	4	the	the	DET
crl-26858	334	5	patron	patron	NOUN
crl-26858	334	6	to	to	ADP
crl-26858	334	7	other	other	ADJ
crl-26858	334	8	sources	source	NOUN
crl-26858	334	9	or	or	CCONJ
crl-26858	334	10	institutions	institution	NOUN
crl-26858	334	11	when	when	SCONJ
crl-26858	334	12	the	the	DET
crl-26858	334	13	query	query	NOUN
crl-26858	334	14	can	can	AUX
crl-26858	334	15	not	not	PART
crl-26858	334	16	be	be	AUX
crl-26858	334	17	answered	answer	VERB
crl-26858	334	18	to	to	ADP
crl-26858	334	19	the	the	DET
crl-26858	334	20	satisfaction	satisfaction	NOUN
crl-26858	334	21	of	of	ADP
crl-26858	334	22	the	the	DET
crl-26858	334	23	patron	patron	NOUN
crl-26858	334	24	.	.	PUNCT
crl-26858	335	1	6	6	NUM
crl-26858	335	2	.	.	X
crl-26858	335	3	takes	take	VERB
crl-26858	335	4	care	care	NOUN
crl-26858	335	5	not	not	PART
crl-26858	335	6	to	to	PART
crl-26858	335	7	end	end	VERB
crl-26858	335	8	the	the	DET
crl-26858	335	9	reference	reference	NOUN
crl-26858	335	10	interview	interview	NOUN
crl-26858	335	11	prematurely	prematurely	ADV
crl-26858	335	12	.	.	PUNCT
crl-26858	336	1	1	1	X
crl-26858	336	2	.	.	X
crl-26858	336	3	does	do	AUX
crl-26858	336	4	not	not	PART
crl-26858	336	5	offer	offer	VERB
crl-26858	336	6	to	to	PART
crl-26858	336	7	answer	answer	VERB
crl-26858	336	8	more	more	ADJ
crl-26858	336	9	questions	question	NOUN
crl-26858	336	10	or	or	CCONJ
crl-26858	336	11	ask	ask	VERB
crl-26858	336	12	the	the	DET
crl-26858	336	13	patron	patron	NOUN
crl-26858	336	14	if	if	SCONJ
crl-26858	336	15	they	they	PRON
crl-26858	336	16	need	need	VERB
crl-26858	336	17	help	help	NOUN
crl-26858	336	18	with	with	ADP
crl-26858	336	19	anything	anything	PRON
crl-26858	336	20	else	else	ADV
crl-26858	336	21	.	.	PUNCT
crl-26858	337	1	2	2	X
crl-26858	337	2	.	.	X
crl-26858	337	3	does	do	AUX
crl-26858	337	4	not	not	PART
crl-26858	337	5	encourage	encourage	VERB
crl-26858	337	6	the	the	DET
crl-26858	337	7	patron	patron	NOUN
crl-26858	337	8	to	to	PART
crl-26858	337	9	return	return	VERB
crl-26858	337	10	if	if	SCONJ
crl-26858	337	11	they	they	PRON
crl-26858	337	12	have	have	VERB
crl-26858	337	13	further	further	ADJ
crl-26858	337	14	questions	question	NOUN
crl-26858	337	15	.	.	PUNCT
crl-26858	338	1	3	3	X
crl-26858	338	2	.	.	X
crl-26858	338	3	makes	make	VERB
crl-26858	338	4	the	the	DET
crl-26858	338	5	patron	patron	NOUN
crl-26858	338	6	aware	aware	ADJ
crl-26858	338	7	of	of	ADP
crl-26858	338	8	other	other	ADJ
crl-26858	338	9	reference	reference	NOUN
crl-26858	338	10	services	service	NOUN
crl-26858	338	11	,	,	PUNCT
crl-26858	338	12	if	if	SCONJ
crl-26858	338	13	appropriate	appropriate	ADJ
crl-26858	338	14	(	(	PUNCT
crl-26858	338	15	email	email	NOUN
crl-26858	338	16	,	,	PUNCT
crl-26858	338	17	instant	instant	ADJ
crl-26858	338	18	chat	chat	NOUN
crl-26858	338	19	,	,	PUNCT
crl-26858	338	20	phone	phone	NOUN
crl-26858	338	21	,	,	PUNCT
crl-26858	338	22	etc	etc	X
crl-26858	338	23	.	.	X
crl-26858	338	24	)	)	PUNCT
crl-26858	339	1	4	4	X
crl-26858	339	2	.	.	PUNCT
crl-26858	339	3	does	do	AUX
crl-26858	339	4	not	not	PART
crl-26858	339	5	make	make	VERB
crl-26858	339	6	arrangements	arrangement	NOUN
crl-26858	339	7	,	,	PUNCT
crl-26858	339	8	when	when	SCONJ
crl-26858	339	9	appropriate	appropriate	ADJ
crl-26858	339	10	,	,	PUNCT
crl-26858	339	11	with	with	ADP
crl-26858	339	12	the	the	DET
crl-26858	339	13	patron	patron	NOUN
crl-26858	339	14	to	to	PART
crl-26858	339	15	research	research	VERB
crl-26858	339	16	a	a	DET
crl-26858	339	17	question	question	NOUN
crl-26858	339	18	even	even	ADV
crl-26858	339	19	after	after	SCONJ
crl-26858	339	20	the	the	DET
crl-26858	339	21	reference	reference	NOUN
crl-26858	339	22	transaction	transaction	NOUN
crl-26858	339	23	has	have	AUX
crl-26858	339	24	been	be	AUX
crl-26858	339	25	completed	complete	VERB
crl-26858	339	26	.	.	PUNCT
crl-26858	340	1	5	5	X
crl-26858	340	2	.	.	X
crl-26858	340	3	does	do	AUX
crl-26858	340	4	not	not	PART
crl-26858	340	5	refer	refer	VERB
crl-26858	340	6	the	the	DET
crl-26858	340	7	patron	patron	NOUN
crl-26858	340	8	to	to	ADP
crl-26858	340	9	other	other	ADJ
crl-26858	340	10	sources	source	NOUN
crl-26858	340	11	or	or	CCONJ
crl-26858	340	12	institutions	institution	NOUN
crl-26858	340	13	when	when	SCONJ
crl-26858	340	14	the	the	DET
crl-26858	340	15	query	query	NOUN
crl-26858	340	16	can	can	AUX
crl-26858	340	17	not	not	PART
crl-26858	340	18	be	be	AUX
crl-26858	340	19	answered	answer	VERB
crl-26858	340	20	to	to	ADP
crl-26858	340	21	the	the	DET
crl-26858	340	22	satisfaction	satisfaction	NOUN
crl-26858	340	23	of	of	ADP
crl-26858	340	24	the	the	DET
crl-26858	340	25	patron	patron	NOUN
crl-26858	340	26	.	.	PUNCT
crl-26858	341	1	6	6	NUM
crl-26858	341	2	.	.	X
crl-26858	341	3	takes	take	VERB
crl-26858	341	4	care	care	NOUN
crl-26858	341	5	not	not	PART
crl-26858	341	6	to	to	PART
crl-26858	341	7	end	end	VERB
crl-26858	341	8	the	the	DET
crl-26858	341	9	reference	reference	NOUN
crl-26858	341	10	interview	interview	NOUN
crl-26858	341	11	prematurely	prematurely	ADV
crl-26858	341	12	.	.	PUNCT
crl-26858	342	1	1	1	X
crl-26858	342	2	.	.	X
crl-26858	342	3	does	do	AUX
crl-26858	342	4	not	not	PART
crl-26858	342	5	offer	offer	VERB
crl-26858	342	6	to	to	PART
crl-26858	342	7	answer	answer	VERB
crl-26858	342	8	more	more	ADJ
crl-26858	342	9	questions	question	NOUN
crl-26858	342	10	or	or	CCONJ
crl-26858	342	11	ask	ask	VERB
crl-26858	342	12	the	the	DET
crl-26858	342	13	patron	patron	NOUN
crl-26858	342	14	if	if	SCONJ
crl-26858	342	15	they	they	PRON
crl-26858	342	16	need	need	VERB
crl-26858	342	17	help	help	NOUN
crl-26858	342	18	with	with	ADP
crl-26858	342	19	anything	anything	PRON
crl-26858	342	20	else	else	ADV
crl-26858	342	21	.	.	PUNCT
crl-26858	343	1	2	2	X
crl-26858	343	2	.	.	X
crl-26858	343	3	does	do	AUX
crl-26858	343	4	not	not	PART
crl-26858	343	5	encourage	encourage	VERB
crl-26858	343	6	the	the	DET
crl-26858	343	7	patron	patron	NOUN
crl-26858	343	8	to	to	PART
crl-26858	343	9	return	return	VERB
crl-26858	343	10	if	if	SCONJ
crl-26858	343	11	they	they	PRON
crl-26858	343	12	have	have	VERB
crl-26858	343	13	further	further	ADJ
crl-26858	343	14	questions	question	NOUN
crl-26858	343	15	.	.	PUNCT
crl-26858	344	1	3	3	X
crl-26858	344	2	.	.	X
crl-26858	344	3	does	do	AUX
crl-26858	344	4	not	not	PART
crl-26858	344	5	make	make	VERB
crl-26858	344	6	the	the	DET
crl-26858	344	7	patron	patron	NOUN
crl-26858	344	8	aware	aware	ADJ
crl-26858	344	9	of	of	ADP
crl-26858	344	10	other	other	ADJ
crl-26858	344	11	reference	reference	NOUN
crl-26858	344	12	services	service	NOUN
crl-26858	344	13	even	even	ADV
crl-26858	344	14	when	when	SCONJ
crl-26858	344	15	appropriate	appropriate	ADJ
crl-26858	344	16	(	(	PUNCT
crl-26858	344	17	email	email	NOUN
crl-26858	344	18	,	,	PUNCT
crl-26858	344	19	instant	instant	ADJ
crl-26858	344	20	chat	chat	NOUN
crl-26858	344	21	,	,	PUNCT
crl-26858	344	22	phone	phone	NOUN
crl-26858	344	23	,	,	PUNCT
crl-26858	344	24	etc	etc	X
crl-26858	344	25	.	.	X
crl-26858	344	26	)	)	PUNCT
crl-26858	345	1	4	4	X
crl-26858	345	2	.	.	PUNCT
crl-26858	345	3	does	do	AUX
crl-26858	345	4	not	not	PART
crl-26858	345	5	make	make	VERB
crl-26858	345	6	arrangements	arrangement	NOUN
crl-26858	345	7	,	,	PUNCT
crl-26858	345	8	when	when	SCONJ
crl-26858	345	9	appropriate	appropriate	ADJ
crl-26858	345	10	,	,	PUNCT
crl-26858	345	11	with	with	ADP
crl-26858	345	12	the	the	DET
crl-26858	345	13	patron	patron	NOUN
crl-26858	345	14	to	to	PART
crl-26858	345	15	research	research	VERB
crl-26858	345	16	a	a	DET
crl-26858	345	17	question	question	NOUN
crl-26858	345	18	even	even	ADV
crl-26858	345	19	after	after	SCONJ
crl-26858	345	20	the	the	DET
crl-26858	345	21	reference	reference	NOUN
crl-26858	345	22	transaction	transaction	NOUN
crl-26858	345	23	has	have	AUX
crl-26858	345	24	been	be	AUX
crl-26858	345	25	completed	complete	VERB
crl-26858	345	26	.	.	PUNCT
crl-26858	346	1	5	5	X
crl-26858	346	2	.	.	X
crl-26858	346	3	does	do	AUX
crl-26858	346	4	not	not	PART
crl-26858	346	5	refer	refer	VERB
crl-26858	346	6	the	the	DET
crl-26858	346	7	patron	patron	NOUN
crl-26858	346	8	to	to	ADP
crl-26858	346	9	other	other	ADJ
crl-26858	346	10	sources	source	NOUN
crl-26858	346	11	or	or	CCONJ
crl-26858	346	12	institutions	institution	NOUN
crl-26858	346	13	when	when	SCONJ
crl-26858	346	14	the	the	DET
crl-26858	346	15	query	query	NOUN
crl-26858	346	16	can	can	AUX
crl-26858	346	17	not	not	PART
crl-26858	346	18	be	be	AUX
crl-26858	346	19	answered	answer	VERB
crl-26858	346	20	to	to	ADP
crl-26858	346	21	the	the	DET
crl-26858	346	22	satisfaction	satisfaction	NOUN
crl-26858	346	23	of	of	ADP
crl-26858	346	24	the	the	DET
crl-26858	346	25	patron	patron	NOUN
crl-26858	346	26	.	.	PUNCT
crl-26858	347	1	6	6	NUM
crl-26858	347	2	.	.	NOUN
crl-26858	347	3	ends	end	VERB
crl-26858	347	4	the	the	DET
crl-26858	347	5	reference	reference	NOUN
crl-26858	347	6	interview	interview	NOUN
crl-26858	347	7	prematurely	prematurely	ADV
crl-26858	347	8	,	,	PUNCT
crl-26858	347	9	before	before	ADP
crl-26858	347	10	answering	answer	VERB
crl-26858	347	11	or	or	CCONJ
crl-26858	347	12	addressing	address	VERB
crl-26858	347	13	all	all	DET
crl-26858	347	14	parts	part	NOUN
crl-26858	347	15	of	of	ADP
crl-26858	347	16	a	a	DET
crl-26858	347	17	question	question	NOUN
crl-26858	347	18	.	.	PUNCT
crl-26858	348	1	584	584	NUM
crl-26858	348	2	college	college	PROPN
crl-26858	348	3	&	&	CCONJ
crl-26858	348	4	research	research	PROPN
crl-26858	348	5	libraries	library	NOUN
crl-26858	348	6	july	july	PROPN
crl-26858	348	7	2025	2025	NUM
crl-26858	348	8	appendix	appendix	NOUN
crl-26858	348	9	b	b	PROPN
crl-26858	348	10	data	datum	NOUN
crl-26858	348	11	dictionary	dictionary	ADJ
crl-26858	348	12	field	field	NOUN
crl-26858	348	13	from	from	ADP
crl-26858	348	14	libchat	libchat	DET
crl-26858	348	15	definition	definition	NOUN
crl-26858	348	16	disposition	disposition	NOUN
crl-26858	348	17	for	for	ADP
crl-26858	348	18	study	study	NOUN
crl-26858	348	19	chat	chat	AUX
crl-26858	348	20	i	i	PRON
crl-26858	348	21	d	d	PROPN
crl-26858	348	22	unique	unique	PROPN
crl-26858	348	23	numerical	numerical	ADJ
crl-26858	348	24	identifier	identifier	NOUN
crl-26858	348	25	assigned	assign	VERB
crl-26858	348	26	by	by	ADP
crl-26858	348	27	the	the	DET
crl-26858	348	28	system	system	NOUN
crl-26858	348	29	to	to	ADP
crl-26858	348	30	each	each	DET
crl-26858	348	31	chat	chat	NOUN
crl-26858	348	32	kept	keep	VERB
crl-26858	348	33	name	name	NOUN
crl-26858	348	34	patron	patron	NOUN
crl-26858	348	35	’s	’s	PART
crl-26858	348	36	name	name	NOUN
crl-26858	348	37	as	as	ADP
crl-26858	348	38	input	input	NOUN
crl-26858	348	39	(	(	PUNCT
crl-26858	348	40	may	may	AUX
crl-26858	348	41	be	be	AUX
crl-26858	348	42	a	a	DET
crl-26858	348	43	pseudonym	pseudonym	NOUN
crl-26858	348	44	)	)	PUNCT
crl-26858	348	45	deleted	delete	VERB
crl-26858	348	46	contact	contact	NOUN
crl-26858	348	47	information	information	NOUN
crl-26858	348	48	patron	patron	NOUN
crl-26858	348	49	’s	’s	PART
crl-26858	348	50	email	email	NOUN
crl-26858	348	51	or	or	CCONJ
crl-26858	348	52	phone	phone	NOUN
crl-26858	348	53	number	number	NOUN
crl-26858	348	54	as	as	SCONJ
crl-26858	348	55	entered	enter	VERB
crl-26858	348	56	manually	manually	ADV
crl-26858	348	57	(	(	PUNCT
crl-26858	348	58	if	if	SCONJ
crl-26858	348	59	prompted	prompt	VERB
crl-26858	348	60	in	in	ADP
crl-26858	348	61	the	the	DET
crl-26858	348	62	library	library	NOUN
crl-26858	348	63	’s	’s	PART
crl-26858	348	64	chat	chat	PROPN
crl-26858	348	65	setup	setup	NOUN
crl-26858	348	66	)	)	PUNCT
crl-26858	348	67	deleted	delete	VERB
crl-26858	348	68	ip	ip	DET
crl-26858	348	69	ip	ip	PRON
crl-26858	348	70	address	address	NOUN
crl-26858	348	71	of	of	ADP
crl-26858	348	72	the	the	DET
crl-26858	348	73	chat	chat	PROPN
crl-26858	348	74	patron	patron	NOUN
crl-26858	348	75	’s	’s	PART
crl-26858	348	76	device	device	NOUN
crl-26858	348	77	deleted	delete	VERB
crl-26858	348	78	browser	browser	NOUN
crl-26858	348	79	name	name	NOUN
crl-26858	348	80	and	and	CCONJ
crl-26858	348	81	version	version	NOUN
crl-26858	348	82	of	of	ADP
crl-26858	348	83	the	the	DET
crl-26858	348	84	chat	chat	PROPN
crl-26858	348	85	patron	patron	NOUN
crl-26858	348	86	’s	’s	PART
crl-26858	348	87	internet	internet	NOUN
crl-26858	348	88	browser	browser	NOUN
crl-26858	348	89	deleted	delete	VERB
crl-26858	348	90	operating	operating	NOUN
crl-26858	348	91	system	system	NOUN
crl-26858	348	92	name	name	NOUN
crl-26858	348	93	and	and	CCONJ
crl-26858	348	94	version	version	NOUN
crl-26858	348	95	of	of	ADP
crl-26858	348	96	the	the	DET
crl-26858	348	97	chat	chat	PROPN
crl-26858	348	98	patron	patron	NOUN
crl-26858	348	99	’s	’s	PART
crl-26858	348	100	device	device	NOUN
crl-26858	348	101	operating	operating	NOUN
crl-26858	348	102	system	system	NOUN
crl-26858	348	103	deleted	delete	VERB
crl-26858	348	104	user	user	NOUN
crl-26858	348	105	agent	agent	NOUN
crl-26858	348	106	any	any	DET
crl-26858	348	107	details	detail	NOUN
crl-26858	348	108	available	available	ADJ
crl-26858	348	109	about	about	ADP
crl-26858	348	110	the	the	DET
crl-26858	348	111	patron	patron	NOUN
crl-26858	348	112	’s	’s	PART
crl-26858	348	113	user	user	NOUN
crl-26858	348	114	agent	agent	NOUN
crl-26858	348	115	,	,	PUNCT
crl-26858	348	116	such	such	ADJ
crl-26858	348	117	as	as	ADP
crl-26858	348	118	browser	browser	NOUN
crl-26858	348	119	type	type	NOUN
crl-26858	348	120	deleted	delete	VERB
crl-26858	348	121	referrer	referrer	NOUN
crl-26858	348	122	url	url	NOUN
crl-26858	348	123	/	/	SYM
crl-26858	348	124	web	web	NOUN
crl-26858	348	125	address	address	NOUN
crl-26858	348	126	from	from	ADP
crl-26858	348	127	which	which	PRON
crl-26858	348	128	the	the	DET
crl-26858	348	129	chat	chat	PROPN
crl-26858	348	130	patron	patron	NOUN
crl-26858	348	131	initiated	initiate	VERB
crl-26858	348	132	a	a	DET
crl-26858	348	133	chat	chat	NOUN
crl-26858	348	134	with	with	ADP
crl-26858	348	135	the	the	DET
crl-26858	348	136	library	library	NOUN
crl-26858	348	137	deleted	delete	VERB
crl-26858	348	138	widget	widget	NOUN
crl-26858	348	139	libchat	libchat	PRON
crl-26858	348	140	system	system	NOUN
crl-26858	348	141	name	name	NOUN
crl-26858	348	142	of	of	ADP
crl-26858	348	143	the	the	DET
crl-26858	348	144	specific	specific	ADJ
crl-26858	348	145	widget	widget	NOUN
crl-26858	348	146	used	use	VERB
crl-26858	348	147	by	by	ADP
crl-26858	348	148	the	the	DET
crl-26858	348	149	chat	chat	PROPN
crl-26858	348	150	patron	patron	NOUN
crl-26858	348	151	to	to	PART
crl-26858	348	152	initiate	initiate	VERB
crl-26858	348	153	a	a	DET
crl-26858	348	154	chat	chat	NOUN
crl-26858	348	155	a	a	DET
crl-26858	348	156	library	library	NOUN
crl-26858	348	157	may	may	AUX
crl-26858	348	158	create	create	VERB
crl-26858	348	159	multiple	multiple	ADJ
crl-26858	348	160	widgets	widget	NOUN
crl-26858	348	161	that	that	PRON
crl-26858	348	162	send	send	VERB
crl-26858	348	163	chats	chat	NOUN
crl-26858	348	164	to	to	ADP
crl-26858	348	165	different	different	ADJ
crl-26858	348	166	library	library	NOUN
crl-26858	348	167	departments	department	NOUN
crl-26858	348	168	or	or	CCONJ
crl-26858	348	169	otherwise	otherwise	ADV
crl-26858	348	170	have	have	AUX
crl-26858	348	171	different	different	ADJ
crl-26858	348	172	configured	configure	VERB
crl-26858	348	173	behavior	behavior	NOUN
crl-26858	348	174	deleted	delete	VERB
crl-26858	348	175	department	department	PROPN
crl-26858	348	176	the	the	DET
crl-26858	348	177	department	department	NOUN
crl-26858	348	178	,	,	PUNCT
crl-26858	348	179	as	as	SCONJ
crl-26858	348	180	defined	define	VERB
crl-26858	348	181	in	in	ADP
crl-26858	348	182	the	the	DET
crl-26858	348	183	libchat	libchat	ADJ
crl-26858	348	184	setup	setup	NOUN
crl-26858	348	185	,	,	PUNCT
crl-26858	348	186	that	that	PRON
crl-26858	348	187	received	receive	VERB
crl-26858	348	188	the	the	DET
crl-26858	348	189	chat	chat	NOUN
crl-26858	348	190	deleted	delete	VERB
crl-26858	348	191	answerer	answerer	NOUN
crl-26858	348	192	username	username	NOUN
crl-26858	348	193	of	of	ADP
crl-26858	348	194	the	the	DET
crl-26858	348	195	library	library	NOUN
crl-26858	348	196	personnel	personnel	NOUN
crl-26858	348	197	member	member	NOUN
crl-26858	348	198	who	who	PRON
crl-26858	348	199	answered	answer	VERB
crl-26858	348	200	the	the	DET
crl-26858	348	201	chat	chat	NOUN
crl-26858	348	202	deleted	delete	VERB
crl-26858	348	203	timestamp	timestamp	VERB
crl-26858	348	204	the	the	DET
crl-26858	348	205	precise	precise	ADJ
crl-26858	348	206	date	date	NOUN
crl-26858	348	207	and	and	CCONJ
crl-26858	348	208	time	time	NOUN
crl-26858	348	209	at	at	ADP
crl-26858	348	210	which	which	PRON
crl-26858	348	211	a	a	DET
crl-26858	348	212	chat	chat	NOUN
crl-26858	348	213	was	be	AUX
crl-26858	348	214	initiated	initiate	VERB
crl-26858	348	215	by	by	ADP
crl-26858	348	216	a	a	DET
crl-26858	348	217	patron	patron	NOUN
crl-26858	348	218	kept	keep	VERB
crl-26858	348	219	wait	wait	VERB
crl-26858	348	220	time	time	NOUN
crl-26858	348	221	length	length	NOUN
crl-26858	348	222	of	of	ADP
crl-26858	348	223	time	time	NOUN
crl-26858	348	224	in	in	ADP
crl-26858	348	225	seconds	second	NOUN
crl-26858	348	226	that	that	PRON
crl-26858	348	227	a	a	DET
crl-26858	348	228	patron	patron	NOUN
crl-26858	348	229	waited	wait	VERB
crl-26858	348	230	for	for	ADP
crl-26858	348	231	an	an	DET
crl-26858	348	232	initial	initial	ADJ
crl-26858	348	233	chat	chat	NOUN
crl-26858	348	234	response	response	NOUN
crl-26858	348	235	from	from	ADP
crl-26858	348	236	library	library	NOUN
crl-26858	348	237	personnel	personnel	NOUN
crl-26858	348	238	kept	keep	VERB
crl-26858	348	239	duration	duration	NOUN
crl-26858	348	240	length	length	NOUN
crl-26858	348	241	of	of	ADP
crl-26858	348	242	time	time	NOUN
crl-26858	348	243	in	in	ADP
crl-26858	348	244	seconds	second	NOUN
crl-26858	348	245	from	from	ADP
crl-26858	348	246	library	library	NOUN
crl-26858	348	247	personnel	personnel	NOUN
crl-26858	348	248	’s	’s	PART
crl-26858	348	249	first	first	ADJ
crl-26858	348	250	response	response	NOUN
crl-26858	348	251	until	until	SCONJ
crl-26858	348	252	a	a	DET
crl-26858	348	253	chat	chat	NOUN
crl-26858	348	254	is	be	AUX
crl-26858	348	255	ended	end	VERB
crl-26858	348	256	kept	keep	VERB
crl-26858	348	257	screensharing	screenshare	VERB
crl-26858	348	258	indicates	indicate	VERB
crl-26858	348	259	whether	whether	SCONJ
crl-26858	348	260	screensharing	screensharing	NOUN
crl-26858	348	261	was	be	AUX
crl-26858	348	262	used	use	VERB
crl-26858	348	263	during	during	ADP
crl-26858	348	264	a	a	DET
crl-26858	348	265	chat	chat	NOUN
crl-26858	348	266	;	;	PUNCT
crl-26858	348	267	valid	valid	ADJ
crl-26858	348	268	values	value	NOUN
crl-26858	348	269	:	:	PUNCT
crl-26858	348	270	none	none	NOUN
crl-26858	348	271	;	;	PUNCT
crl-26858	348	272	yes	yes	INTJ
crl-26858	348	273	kept	keep	VERB
crl-26858	348	274	rating	rating	NOUN
crl-26858	348	275	(	(	PUNCT
crl-26858	348	276	0	0	NUM
crl-26858	348	277	-	-	SYM
crl-26858	348	278	4	4	NUM
crl-26858	348	279	)	)	PUNCT
crl-26858	348	280	optional	optional	ADJ
crl-26858	348	281	patron	patron	NOUN
crl-26858	348	282	rating	rating	NOUN
crl-26858	348	283	of	of	ADP
crl-26858	348	284	a	a	DET
crl-26858	348	285	chat	chat	NOUN
crl-26858	348	286	interaction	interaction	NOUN
crl-26858	348	287	after	after	SCONJ
crl-26858	348	288	a	a	DET
crl-26858	348	289	chat	chat	NOUN
crl-26858	348	290	has	have	AUX
crl-26858	348	291	ended	end	VERB
crl-26858	348	292	;	;	PUNCT
crl-26858	348	293	valid	valid	ADJ
crl-26858	348	294	values	value	NOUN
crl-26858	348	295	:	:	PUNCT
crl-26858	348	296	numerals	numeral	NOUN
crl-26858	348	297	1	1	NUM
crl-26858	348	298	through	through	ADP
crl-26858	348	299	4	4	NUM
crl-26858	348	300	scores	score	NOUN
crl-26858	348	301	correspond	correspond	VERB
crl-26858	348	302	to	to	ADP
crl-26858	348	303	labels	label	NOUN
crl-26858	348	304	in	in	ADP
crl-26858	348	305	patron	patron	ADJ
crl-26858	348	306	display	display	NOUN
crl-26858	348	307	:	:	PUNCT
crl-26858	348	308	bad	bad	ADJ
crl-26858	348	309	(	(	PUNCT
crl-26858	348	310	1	1	NUM
crl-26858	348	311	)	)	PUNCT
crl-26858	348	312	,	,	PUNCT
crl-26858	348	313	so	so	ADV
crl-26858	348	314	-	-	PUNCT
crl-26858	348	315	so	so	ADV
crl-26858	348	316	(	(	PUNCT
crl-26858	348	317	2	2	NUM
crl-26858	348	318	)	)	PUNCT
crl-26858	348	319	,	,	PUNCT
crl-26858	348	320	good	good	ADJ
crl-26858	348	321	(	(	PUNCT
crl-26858	348	322	3	3	NUM
crl-26858	348	323	)	)	PUNCT
crl-26858	348	324	,	,	PUNCT
crl-26858	348	325	excellent	excellent	ADJ
crl-26858	348	326	(	(	PUNCT
crl-26858	348	327	4	4	NUM
crl-26858	348	328	)	)	PUNCT
crl-26858	348	329	kept	keep	VERB
crl-26858	348	330	comment	comment	NOUN
crl-26858	348	331	optional	optional	ADJ
crl-26858	348	332	patron	patron	NOUN
crl-26858	348	333	open	open	ADV
crl-26858	348	334	-	-	PUNCT
crl-26858	348	335	ended	end	VERB
crl-26858	348	336	comments	comment	NOUN
crl-26858	348	337	accompanying	accompany	VERB
crl-26858	348	338	a	a	DET
crl-26858	348	339	chat	chat	NOUN
crl-26858	348	340	rating	rating	NOUN
crl-26858	348	341	kept	keep	VERB
crl-26858	348	342	;	;	PUNCT
crl-26858	348	343	deidentified	deidentifie	VERB
crl-26858	348	344	user	user	NOUN
crl-26858	348	345	field	field	NOUN
crl-26858	348	346	1	1	NUM
crl-26858	348	347	customizable	customizable	ADJ
crl-26858	348	348	field	field	NOUN
crl-26858	348	349	;	;	PUNCT
crl-26858	348	350	not	not	PART
crl-26858	348	351	in	in	ADP
crl-26858	348	352	use	use	NOUN
crl-26858	348	353	deleted	delete	VERB
crl-26858	348	354	user	user	NOUN
crl-26858	348	355	field	field	NOUN
crl-26858	348	356	2	2	NUM
crl-26858	348	357	customizable	customizable	NOUN
crl-26858	348	358	field	field	NOUN
crl-26858	348	359	;	;	PUNCT
crl-26858	348	360	not	not	PART
crl-26858	348	361	in	in	ADP
crl-26858	348	362	use	use	NOUN
crl-26858	348	363	deleted	delete	VERB
crl-26858	348	364	user	user	NOUN
crl-26858	348	365	field	field	NOUN
crl-26858	348	366	3	3	NUM
crl-26858	348	367	customizable	customizable	NOUN
crl-26858	348	368	field	field	NOUN
crl-26858	348	369	;	;	PUNCT
crl-26858	348	370	not	not	PART
crl-26858	348	371	in	in	ADP
crl-26858	348	372	use	use	NOUN
crl-26858	348	373	deleted	delete	VERB
crl-26858	348	374	comparison	comparison	NOUN
crl-26858	348	375	of	of	ADP
crl-26858	348	376	librarian	librarian	ADJ
crl-26858	348	377	and	and	CCONJ
crl-26858	348	378	patron	patron	NOUN
crl-26858	348	379	ratings	rating	NOUN
crl-26858	348	380	of	of	ADP
crl-26858	348	381	synchronous	synchronous	ADJ
crl-26858	348	382	chat	chat	NOUN
crl-26858	348	383	interactions	interaction	NOUN
crl-26858	348	384	585	585	NUM
crl-26858	348	385	field	field	NOUN
crl-26858	348	386	from	from	ADP
crl-26858	348	387	libchat	libchat	DET
crl-26858	348	388	definition	definition	NOUN
crl-26858	348	389	disposition	disposition	NOUN
crl-26858	348	390	for	for	ADP
crl-26858	348	391	study	study	NOUN
crl-26858	348	392	initial	initial	ADJ
crl-26858	348	393	question	question	NOUN
crl-26858	348	394	initial	initial	ADJ
crl-26858	348	395	question	question	NOUN
crl-26858	348	396	entered	enter	VERB
crl-26858	348	397	by	by	ADP
crl-26858	348	398	patron	patron	NOUN
crl-26858	348	399	when	when	SCONJ
crl-26858	348	400	initiating	initiate	VERB
crl-26858	348	401	a	a	DET
crl-26858	348	402	chat	chat	NOUN
crl-26858	348	403	kept	keep	VERB
crl-26858	348	404	;	;	PUNCT
crl-26858	348	405	deidentified	deidentifie	VERB
crl-26858	348	406	transfer	transfer	NOUN
crl-26858	348	407	history	history	NOUN
crl-26858	348	408	details	detail	NOUN
crl-26858	348	409	of	of	ADP
crl-26858	348	410	the	the	DET
crl-26858	348	411	chat	chat	NOUN
crl-26858	348	412	being	be	AUX
crl-26858	348	413	transferred	transfer	VERB
crl-26858	348	414	between	between	ADP
crl-26858	348	415	operators	operator	NOUN
crl-26858	348	416	(	(	PUNCT
crl-26858	348	417	if	if	SCONJ
crl-26858	348	418	applicable	applicable	ADJ
crl-26858	348	419	)	)	PUNCT
crl-26858	348	420	deleted	delete	VERB
crl-26858	348	421	message	message	NOUN
crl-26858	348	422	count	count	VERB
crl-26858	348	423	the	the	DET
crl-26858	348	424	total	total	ADJ
crl-26858	348	425	number	number	NOUN
crl-26858	348	426	of	of	ADP
crl-26858	348	427	messages	message	NOUN
crl-26858	348	428	exchanged	exchange	VERB
crl-26858	348	429	in	in	ADP
crl-26858	348	430	the	the	DET
crl-26858	348	431	chat	chat	NOUN
crl-26858	348	432	kept	keep	VERB
crl-26858	348	433	internal	internal	ADJ
crl-26858	348	434	note	note	NOUN
crl-26858	348	435	any	any	DET
crl-26858	348	436	notes	note	NOUN
crl-26858	348	437	added	add	VERB
crl-26858	348	438	to	to	ADP
crl-26858	348	439	the	the	DET
crl-26858	348	440	chat	chat	NOUN
crl-26858	348	441	by	by	ADP
crl-26858	348	442	library	library	ADJ
crl-26858	348	443	personnel	personnel	NOUN
crl-26858	348	444	after	after	SCONJ
crl-26858	348	445	a	a	DET
crl-26858	348	446	chat	chat	NOUN
crl-26858	348	447	ends	end	VERB
crl-26858	348	448	kept	keep	VERB
crl-26858	348	449	;	;	PUNCT
crl-26858	348	450	deidentified	deidentifie	VERB
crl-26858	348	451	transcript	transcript	NOUN
crl-26858	348	452	the	the	DET
crl-26858	348	453	complete	complete	ADJ
crl-26858	348	454	text	text	NOUN
crl-26858	348	455	of	of	ADP
crl-26858	348	456	the	the	DET
crl-26858	348	457	conversation	conversation	NOUN
crl-26858	348	458	kept	keep	VERB
crl-26858	348	459	;	;	PUNCT
crl-26858	348	460	deidentified	deidentifie	VERB
crl-26858	348	461	tags	tag	NOUN
crl-26858	348	462	any	any	DET
crl-26858	348	463	tags	tag	NOUN
crl-26858	348	464	applied	apply	VERB
crl-26858	348	465	to	to	ADP
crl-26858	348	466	the	the	DET
crl-26858	348	467	chat	chat	NOUN
crl-26858	348	468	by	by	ADP
crl-26858	348	469	library	library	NOUN
crl-26858	348	470	personnel	personnel	NOUN
crl-26858	348	471	,	,	PUNCT
crl-26858	348	472	eg	eg	NOUN
crl-26858	348	473	,	,	PUNCT
crl-26858	348	474	for	for	ADP
crl-26858	348	475	searchability	searchability	NOUN
crl-26858	348	476	or	or	CCONJ
crl-26858	348	477	other	other	ADJ
crl-26858	348	478	system	system	NOUN
crl-26858	348	479	uses	use	VERB
crl-26858	348	480	kept	keep	VERB