ACRL News Issue (B) of College & Research Libraries 60 / C&RL News ACRL Continuing Education Courses Cincinnati How to register Register by completing the registration form in the prelim inary program. All courses will be held at the Albert B. Sabin C incinnati Convention Cen­ ter. Confirmations and badges will be sent in ad­ vance. About the courses These courses provide opportunities for aca­ demic librarians to enhance their professional de­ velopment, acquire new knowledge and skills and update existing competencies. ACRL Continuing Education Courses are taught by library practi­ tioners well known for their expertise in specific ar­ eas. Cancellation policy W ritte n notice of can cellatio n received by March 6, 1989, will be honored subject to a $15 cancellation charge. No refunds for cancellation after March 6, 1989. ACRL is not responsible for any airfare penalties incurred as a result of a course being cancelled. CEU’s A certificate of completion for each course will be issued. Every successful completion of 10 hours of continuing education is equal to one Continuing Education Unit (CEU). ACRL maintains a CEU record for each participant. Refreshments Refreshments will be provided at breaks. Partic­ ipants are responsible for their own lunch. Questions? C ontact ACRL/ALA, 50 East H uron Street, Chicago, IL 60611; or call toll-free (800) 545-2433; in Illinois, (800) 545-2444; in C anada, (800) 545- 2455. The Bottom Line in F inancial Management CE 011. W ould you like to advance your li­ brary’s mission, goals and objectives? This two-day workshop will provide you w ith the skills and tech­ niques to develop a practical financial plan that will further your mission and implement your ob­ jectives. If you are a librarian, library trustee, or frien d of the lib ra ry of any type w ith lim ited knowledge of, or experience in financial manage­ m ent you will benefit from this workshop. You will learn how to: •U nderstand and use the basic vocabulary and documents of financial management. •U se productivity and unit cost measurement as well as priority setting to prepare current service cost projections. •P repare budgets using line item, program per­ formance, and zero base techniques. •Id en tify sources for investment and their levels of risk. • W r i te a financial p lan th a t can be im ple­ m ented upon return to your library or institution. You will examine case studies, participate in dis­ cussions and lectures, and receive valuable m ateri­ als, including th e Action Workbook fo r Developing a Financial Plan. This course is being cosponsored w ith the Li­ brary Administration and Management Associa­ tion (LAMA) and offers a discounted registration fee to LAMA members. Instructors: Betty Turock, Rutgers University School of Communication, Inform ation and Li­ brary Studies; Patricia Glass Schuman, Neal Schu­ m an Publishers, Inc. Dates: April 3-4, 1989, 8:30 a .m .-5:00 p.m . Location: C incinnati Convention Center, Room 253. Fee: LAMA or ACRL Members, $195; Non- members, $250. CEU credit: 1.5. Course limited to the first 75 registrants. U nderstanding Conflict W ithin the Library CE 116. Have you ever had a conflict w ith an­ other person or group while working in your li­ brary? This workshop will help you understand w hy conflict occurs in the w ork environm ent. Management theory will be applied to conflict in­ cidents which typically arise in academic libraries. Strategies for managing conflict will be examined along w ith conflict resolution techniques. Special attention will be devoted to meetings as a source of conflict and cooperation w ithin the library. V ari­ ous types of meetings will be reviewed. Topics in­ clude the common pitfalls of meetings, how to ef­ fectively manage meetings, and the role of the meeting participant. Instructors: Michael D. K athm an, St. John’s University; JaneM . Kathman, College of St. Bene­ dict. Date: April 4, 1989, 8:30 a .m .-5:00 p.m . Location: C incinnati Convention Center, Room 254. Fee: A CRL M em bers, $95; N on-m em bers, $135. CEU credit: .7. 62 / C&RL News Course limited to first 30 registrants. Approaches to Managing the Problem Patron C E 117. Have you ever had to interact w ith indi­ viduals in your library who exhibit anger, deviant activity or criminal behavior? These “problem pa­ tron” situations can be stressful, emotional, tension packed episodes in the life of any library employee. This course will prepare you to approach these situations in a professional manner. You will learn techniques to reduce, eliminate or channel the an­ ger and frustration some library users display. At the end of this course you should feel confident th at you can approach these difficult situations, quickly determ ine the problem, and resolve the situation in a m anner acceptable to the patron and the library. Discussions will deal w ith specific public and tech­ nical service activities such as circulation, refer­ ence, acquisitions and cataloging. You also will learn strategies to deal w ith deviant or criminal behavior. You will receive materials and suggestions appropriate to establishing an ef­ fective security program in an academic library. Building checklists, staff manuals, patron aw are­ ness programs and legal considerations will be cov­ ered in practical terms. Instructor: Thomas McNally, Ohio State Uni­ versity. Date: April 3,1989, 9:00 a .m .-5:00 p.m . Location: C incinnati Convention Center, Room 240. Fee: A CRL M em bers, $75; N on-m em bers, $135. CEU credit: .7. Course limited to first 40 registrants. Improving Organizational Communication C E 118. Would you like to increase your organi­ zational effectiveness? Remarkable changes occur in organization when communication is improved. This course will: •E n h an ce your understanding of the various communication patterns, mechanisms and struc­ tures th a t exist in libraries. •H e lp you identify barriers to effective com­ munication and ways to eliminate or reduce these barriers. •In crease your understanding of the critical role you as a supervisor or manager play in both the formal and informal communication process. •Im p ro v e your interpersonal communication skills. • Assist you to become more aw are of how your ow n supervisory style influences communication w ith staff and colleagues. •Identify specific steps th at you can take to im­ prove communication in your library and work unit. The course will provide you w ith simple, practi­ cal skills th at can benefit you and your work envi­ ronm ent immediately. Instructor: Maureen Sullivan, Yale University Library. D ate: April 4, 1989, 9:00 a.m .-5:00 p.m . Location: C incinnati Convention C enter, Room 240. Fee: ACRL M em bers, $95; N on-m em bers, $135. CEU credit: .7. Course limited to first 40 registrants. Managing Reference Services in a Time of Transition C E 119. There are m any challenges currently facing reference managers today. W ould you like an opportunity to explore and reflect on the current state of the art? This course offers an integrated ap­ proach to the complex problems facing today’s ref­ erence managers. You will have an opportunity to increase and improve your management skills and have greater insight into many of the current com­ plexities of m anaging the reference function. You will have an opportunity to discuss w ith working reference managers, aspiring reference managers, and other professionals w ith an interest in this area: •T h e integration of new technologies. •C lient-centered instruction and service vs. generalized reference work. •B udgeting for CD-ROM and other collection development challenges. •B urn-out and other personnel issues. •T h e dilemma of the reference service manager as middle manager. This course is being co-sponsored w ith the Refer­ ence and Adult Services Division (RASD) and of­ fers a discounted registration fee to RASD mem­ bers. Instructor: W illiam Miller, Florida A tlantic University. Date: April 4, 1989, 9:00 a .m .-4:00 p.m . Location: Cincinnati Convention Center, Room 241. Fee: RASD or ACRL M em bers, $95; N on­ members, $135. CEU credit: .6. Course limited to first 30 registrants. Business Literature for Librarians C E 207. Reference librarians, do you get ques­ tions about business literature th a t take too much of your time to answer? Learn to quickly identify a core of business materials, clarify the role of com­ mercially available databases in business research, an d increase your effectiveness in this rapidly growing area of reference. Identify research strate­ gies for many types of business questions and un­ derstand the limitations of the information avail­ a b le in lib ra rie s . M axim ize y o u r tim e by fam iliarizing yourself w ith these im portant re­ sources. T his course is b eing co-sponsored w ith th e January 1989 / 63 School of Library and Inform ation Studies, Uni­ versity of Wisconsin-Madison. Instructor: G erald Gillian, James Madison Uni­ versity. Date: April 3, 1989, 9:00 a .m .-5:00 p.m . Location: Cincinnati Convention Center, Room 241. Fee: ACRL M em bers, $95; N on-m em bers, $135. CEU credit: .7. Course limited to the first 35 participants. Covering the Bases: Techniques for I nstructing the D ata User CE 304. Librarians are being challenged daily w ith the increased access to d a ta files through li­ brary catalogs, new storage technologies and on­ line databases. Become more comfortable assisting users w ith these new and sometimes obscure for­ mats. You will: •O bserve demonstrations of techniques for re­ trieving, m anipulating and evaluating d ata re­ sources. •L e a rn new ways to make d ata analysis more accessible for users. •D iscuss public and private sources of d ata availability. •L e a rn to help participants make informed de­ cisions about integrating computer-based data into the reference collection. •Discuss the im pact of technologies for the data provider w ith an emphasis on optical disk technol­ ogy- The techniques and ideas you will be exposed to can be used immediately in your library to help data users. Instructors: Melanie Dodson, New York Univer­ sity; George Sharrard, New York University. Date: April 4, 1989, 9:00 a.m .-5:00 p.m . Location: C incinnati Convention Center, Room 243. Fee: ACRL M em bers, $95; N on-m em bers, $135. CEU credit: .7. Course limited to first 40 registrants. The Librarian-Friendly PC: Taking Control of Your IBM Micro for Public Services CE 305. Are you finding th a t your IBM creates more problems than it solves? Are you feeling frus­ trated because you would like your PC to do more? You will: •L e a rn to deal w ith some of the problems cre­ ated by having the PC available to staff. •G a in solutions to problems created by multi­ ple online search systems. •U nderstand full new service possibilities. •Stream line use of many PC functions. •F u lly utilize this “Universal M achine.” Participants will review elements of DOS and hard disk m anagement techniques, concentrate on tw o types of sim ple program m ing w hich have b ro ad applications to public services—w ritin g batch files and communication script files. You will consider the changing role and responsibilities for service delivery, research, and teaching related to the new technology. Participants should have some familiarity w ith at least one IBM-compatible w ord processing or communications software package. Instructor: Brian Nielsen, Northwestern Univer­ sity. Date: April 3, 1989, 9:00 a.m .-5:00 p.m. Location: C incinnati Convention Center, Room 243. Fee: A CRL M em bers, $95; N on-m em bers, $135. CEU credit: .7. Course limited to first 25 registrants. RTSD Pre-Conference Workshop AACR2 Revised: A Practical Update W hether you need a quick refresher course on cataloging rules and practices or a practical review of the major changes in the Anglo-American Cata­ loging Rules, this program is for you! General ses­ sions will summarize the changes between the 1978 edition of Anglo-American Cataloging Rules and the revised edition; describe the revision process; and provide tips to contributing to the ongoing re­ vision process. Workshop sessions will cover spe­ cific points in the rules for description and explain the changes in rules for entry (including uniform ti­ tles). Presenters include: Michael G orman, California State University at Fresno; Olivia M.A. Madison, Iow a State University; Richard P. Smiraglia, Co­ lum bia University School of L ibrary Service; and E dw ard Swanson, Minnesota Historical Society. Date: Workshop begins at 9:00 a.m ., Monday, April 3,1989, and ends at 12:30 p.m . on Tuesday, April 4,1989. Location: Cincinnati Convention Center. Fee: RTSD or ACRL Members, $195; ALA Members, $225; Non-members, $255. Registration will be strictly limited to 100, on a first-come, first-serve basis. F o r a d d itio n a l in fo rm a tio n on this p r e ­ conference course, contact the RTSD Office, (312) 944-6780. Post-Conference Workshop Inspiring E nthusiasm for Research: An ACRL Event W hat keeps you from starting the research that will promote your professional growth and career? As an academic librarian you are faced w ith expec­ tations to carry out research. Explore the barriers th a t inhibit you from addressing questions and is­ sues th at face you and your institution. Learn new skills to facilitate effective thought and decision­ making within your organization. January 1989 / 65 Three experienced librarians will draw on theo­ retical as well as practical and administrative expe­ rience to address the crucial first steps that must be taken when embarking on research. • “Psychological Barriers to Research,” Brian Nielsen, Northwestern University. • “Creating a Supportive Environment for Re­ search,” Maureen Pastine, Washington State Uni­ versity. • “Taking the First Step to Research,” James Neal, Pennsylvania State University. A panel of five librarians, each w ith diverse re­ search interests and publication experience will cover an array of personal considerations you need to work through before beginning research. • “Identifying a Research Problem ,” Margaret Porter, Notre Dame. • “Making the Transition from Library School to the Profession,” Bart Clark, University of Illi­ nois. • “The Advisability of Selecting a Professional Network and Finding Time and Funds to Com­ plete Projects,” Mary M. Huston, Brainerd Com­ munity College. • “The Appropriate Timing for Consultation to Refine Methodologies for Presenting Results to Au­ diences and Publications,” Tim Richards, V ander­ bilt University. • “The Benefits of Research to Daily Profes­ sional Activities,” Beth Sandore, University of Illi­ nois. • “Putting the Pieces T ogether,” JoAn Segal, ACRE Executive D irector, and Tim Richards, Vanderbilt University. Betsy Baker, N orthw estern U niversity, will moderate the workshop. Date: April 8, 1:30 p.m .-5:00 p.m .; April 9, 9:00 a .m .-12:00 p.m. Location: Cincinnati Convention Center. Fee: ACRL M embers, $155; N on-m em bers, $195. Travel and Hotel Information Getting to Cincinnati is easy W h eth e r you fly or drive to C in cin n ati, it couldn’t be easier. The Greater Cincinnati Inter­ national Airport (GCIA) is one of the most efficient airports in the country. Don’t be surprised when you hear the pilot welcoming you to Kentucky, be­ cause the GCIA stretches over 5,000 areas of land in N orthern Kentucky. Major national and re­ gional airlines schedule flights through GCIA and it serves as a major hub for D elta Air Lines, the offi­ cial conference ca rrie r. W hile catc h in g your breath upon arrival, take a peek at the famous Mo­ saic m urals, sprinkled th roughout the airport. They depict the historical influence of industry on Cincinnati. After you arrive at the airport, you will find taxi and bus service available for the 15-minute trip into downtown Cincinnati. Jetport Shuttle Express buses go to and from downtown hotels every 30 minutes on the hour and half hour between 5:30 a.m. and 11:00 p .m ., Monday through Friday; every hour between 6:30 a.m. and 11:30 p.m . on Saturday; and every 30 minutes until 11:00 p.m. on Sunday. The fare is $7 one way, $11 round trip. The Airport Taxi Cab Company provides service at a rate of $18 per cab (1-4 people) to downtown Cincinnati. Rental car agencies are located in the baggage claim area in each of the three terminals. Discounted airfares to Cincinnati T.V. Travel, Inc., the official travel agency for the A m erican L ibrary Association for the past eleven years, is offering special fares for travel to Cincinnati. All attendees traveling round trip to the conference between April 3 and April 10,1989, are eligible for special fares on Delta Air Lines. You will receive a 40 % discount off the coach fare, or a 5 % discount off the lowest fare. You must purchase tickets w ithin 24 hours of booking for the lowest fares and at least seven days in advance for the 40 % discount. The lowest fares are non-refundable and do not allow any changes once issued. Penalty charges for changing or canceling also apply on the seven-day advance tickets. In addition to the special airfares, you will re­ ceive $150,000 in free flight insurance when book­ ing your trip w ith T.V. Travel, Inc. Call T.V. Travel for reservations and further in­ formation, toll free (800) 826-9682; in Illinois call collect, (312} 899-1112, Monday through Friday, 7:45 a .m .-6:30 p .m ., CST. Ask for ACRL Confer­ ence reservations. Arriving by car, train or bus Cincinnati is an easy day’s drive for about 60 % of the nation’s population. The city is served by four interstate highways and is a hub for numerous other large roadways as well. Amtrak trains arrive and depart on a daily basis going east or west at the River Road station. Greyhound serves as the cross country bus service for Cincinnati. Getting around in Cincinnati Once you arrive in Cincinnati, you will find the Convention Center, shopping, fine dining and cul­ tu ral attractions all w ithin a five-minute walk. And for one thin dime you may board the “Down­ tow ner,” a service of Queen City Metro, and get off and on at any spot along its central dow ntow n