id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-17248	Epstein, Michael	That thing is so annoying: How proactive chat helps us reach more users	2018	2	.pdf	application/pdf	1097	49	65	Prior to proactive chat, it is quite possible that these users would not have contacted us at all, due to not noticing that chat was an available service. The appearance of the widget tab remained the same and nothing was done to alert users to the implementation of proactive chat.	cache/crln-17248.pdf	txt/crln-17248.txt