id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-19043	Frisch, Paul; Small, John J.	Voice mail at the reference desk	1994	3	.pdf	application/pdf	1882	78	64	Handling voice mail reference queries In the first six months, there were a total of 1,995 calls transferred to the voice mail system during regular desk hours when a librarian did not pick up the phone before the fourth ring. Voice mail messages are answered Monday through Friday in the late morning and late afternoon.	cache/crln-19043.pdf	txt/crln-19043.txt