id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-19405	Dunn, Kathleen; White, Myra	Experimenting with reference referral in a multitype environment	1991	3	.pdf	application/pdf	2138	93	54	What about other library resources in the area that they might need to use, but were unaware of? W e were certain that better informed librarians would provide better service by making appropri­ ate referrals, either back to the patron’s home library or forward to other libraries. Some recommendations they made were to distribute information packets in advance and include library hours and names and telephone numbers o f reference personnel, to limit tours to areas that were directly relevant to refer­ ence, and to discuss plans for future services.	cache/crln-19405.pdf	txt/crln-19405.txt