id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-20411	Bristow, Ann	Academic reference service over electronic mail	1992	4	.pdf	application/pdf	3680	152	76	H aving the roving service already in place, w e w ere able to effectively introduce the new systems to o u r patrons. O ur services w ere described as “great”; w e w ere enjoined to “keep u p the g ood w o rk ”; half a do zen replied that they w el­ com ed the opportunity to say “thank you.”	cache/crln-20411.pdf	txt/crln-20411.txt