id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-21131	Goodson, Carol	The Way I See It: Putting the “service” back in library service	1997	4	.pdf	application/pdf	1488	46	58	The truth is w e have only ourselves to blame because o f our dogged insistence upon pretending to users that the difficult and com­ plex w ork w e do is really easy, and by forcing people to try to learn to do their research and document retrieval themselves. Users know Carol Goodson is coordinator o f library access services at the State University o f West Georgia; e-m ail: cgoodson@westga.edu mailto:cgoodson@westga.edu March 1997 / 187 perfectly well that w e can do it better and faster, and what’s more, they want us to do it f o r them.	cache/crln-21131.pdf	txt/crln-21131.txt