id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-21554	Hoadley, Irene B.	The Way I See It: Customer service? Not really	1995	3	.pdf	application/pdf	2512	92	79	In tern et a n d its list o f o rg an iza­ tions that p ro v id e Internet access as o n e o f their services.4 As m o re a n d m o re organizations seek to cut costs a n d T his is o n e m o re ex am p le o f libraries jum p­ ing o n a b an d w ag o n , taking off so m e o f the item s, a n d p u ttin g th em in libraries w ith o u t thinking a b o u t w h a t’s b ein g d o n e. H	cache/crln-21554.pdf	txt/crln-21554.txt