id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-21701	Dillon, Dennis	The future of reference service: Discussion summary	1988	5	.pdf	application/pdf	3222	128	56	This debate arose because reference librarians are increasingly complaining about being overworked and over­ stressed; and because there is a sense that the cur­ rent reference desk does not meet all the needs of its users. Reference librarians also noted the difference between bibliographic instruction in the classroom and the experience of later helping the same people at the reference desk.	cache/crln-21701.pdf	txt/crln-21701.txt