id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-22307	Bivens-Tatum, Wayne	Expert services on the Web: The commercial competition for libraries	2001	3	.pdf	application/pdf	2197	113	72	The qualifications of experts vary, but one can often sift through the chaff to get the wheat, and in my experience, many experts try to answer questions quickly and correctly. Digital re fe re n c e librarians offer their services as experts in finding inform ation to the online com munity, but they face com petition from com m ercial exp ert services w ho provide live help from live people.	cache/crln-22307.pdf	txt/crln-22307.txt