id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-22355	Davis, Mary Ellen K.	In the News	1997	1	.pdf	application/pdf	319	12	61	To see how the approxi­ mately two-minute wait at Memorial Univer­ sity of Newfoundland’s reference desk com­ pares with software customer service phone lines see page 693. Not only do users not want to wait, they expect to have access to all the library re­ sources, whether they are at their home termi­ nal, their dorm, or on sabbatical in France. Patrick Yott and C. H. Hoebeke address the issue of how to validate users from remote sites in “Improving valid access to site-licensed resources” on page 698.	cache/crln-22355.pdf	txt/crln-22355.txt