id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-22359	Tillotson, Joy; Adlington, Janice; Holt, Cynthia	Benchmarking waiting times	1997	3	.pdf	application/pdf	2656	131	77	The average amount o f time spent on CD-ROM questions decreased from 7 minutes 30 seconds in 1993 to 6 min­ utes 6 seconds in 1995. Compared with the way we were in the first study, we are reaching more people, losing no more than we did, keeping them waiting about the same length of time, and giving them about the same amount o f time.	cache/crln-22359.pdf	txt/crln-22359.txt