id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-23369	Johnson, Peggy	Planning and implementing a cross-training program	1996	4	.pdf	application/pdf	2072	108	63	ACRL News Issue (B) of College & Research Libraries 644/C&RL News Planning and im plem enting a cross-training program By Peggy Johnson Multiskilled employees can make services more effective Cross-training is a win-win proposition for libraries because: • staff members enhance their job skills; • barriers between units become less rigid; • empathy with and support for cowork­ ers increase; • communication across departmental lines improves; • services and operations improve through increased insight into the “big picture”; and • libraries can respond more quickly to challenges when they have staff members who are able to perform several jobs. Staff members can acquire new job skills.	cache/crln-23369.pdf	txt/crln-23369.txt