id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-24847	Radford, Marie L.; Costello, Laura; Montague, Kaitlin	Surging virtual reference services: COVID-19 a game changer	2021	3	.pdf	application/pdf	1884	101	54	The large majority Marie L. Radford, Laura Costello, and Kaitlin Montague Surging virtual reference services COVID-19 a game changer Marie L. Radford is chair and professor of the Department of Library and Information Science at Rutgers, the State University of New Jersey, email: mradford@rutgers.edu, Laura Costello is virtual reference services librarian at Rutgers University Libraries and a doctoral student at Rutgers University, email: laura.costello@rutgers.edu, and Kaitlin Montague is a doctoral student at Rutgers University, email: kaitlin.montague@rutgers.edu Surveys and interviews centered on adaptations and innovations to reference services, especially VRS and perceptions of changes in user interactions.	cache/crln-24847.pdf	txt/crln-24847.txt