id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-8184	Tolley-Stokes, Rebecca	Try on a new pair of sensible shoes: What libraries can learn from Zappos about customer service and organizational culture	2009	4	.pdf	application/pdf	2482	136	57	Regularly consult with library staff and student workers for their insights about improvements to library services and outreach. Zappos’ ten core values include worthy ideas for consideration in improving both the quality of customer service and imper­ fect aspects of the organizational culture of libraries.	cache/crln-8184.pdf	txt/crln-8184.txt