id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-8562	Benjes-Small, Candice; Kocevar-Weidinger, Elizabeth	Secrets to successful mystery shopping: A case study	2011	4	.pdf	application/pdf	2276	125	58	The corporate sector has used mystery shopping for years to mea- sure whether employees provide quality customer service and adhere to guidelines and policies.2 Beginning in 2007, we began mystery shopping exercises at our libraries’ reference and front desks at Radford Uni- versity and Longwood University. One possible method is mystery shopping.	cache/crln-8562.pdf	txt/crln-8562.txt