id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-8702	Ahlers, Deborah; Steiner, Heidi	The approachable reference desk: How Norwich University Kreitzberg Library’s desk got a new look	2012	1	.pdf	application/pdf	530	26	54	There are many in the profession, however, who question the continued necessity of physical reference desks. We are dedicated to providing Deborah Ahlers is head of reference and interlibrary loan, e-mail: deboraha@norwich.edu, and Heidi Steiner is distance learning librarian, e-mail: hsteiner@norwich.	cache/crln-8702.pdf	txt/crln-8702.txt