id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9027	Leuzinger, Julie	Reducing service points in the academic library: How to provide quality customer service in the face of budget cuts	2013	4	.pdf	application/pdf	2372	86	53	This type of service desk is not meant to diminish the value of the MLS in any way. From our assessment, we determined the following was working well: • positioning reference and Access Services staff at the same desk allows us to learn from each other; November 2013 533 C&RL News • closeness of staff allows patrons to have their needs responded to quickly; • positive feedback from patrons regard- ing the one-stop service desk; • easy to call for full-time reference or Access Services help; • team work and camaraderie displayed by staff in both departments; and • good two-way communication from managers and desk staff.	cache/crln-9027.pdf	txt/crln-9027.txt