id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9107	Zhang, Jie; Mayer, Nevin	Proactive chat reference: Getting in the users’ space	2014	4	.pdf	application/pdf	2211	94	60	While a majority of users declining chat service responded with, “No thank you. This consortium was made up of OhioLINK colleges and universities interested in pooling portions of their librarians’ refer- ence time for statewide chat service.	cache/crln-9107.pdf	txt/crln-9107.txt