id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9522	Fife, Dustin	Be Here: Developing principle-based customer service	2016	4	.pdf	application/pdf	1925	122	62	They spent several weeks reviewing customer service programs and library literature, and they then spent a few group sessions brainstorming and listing desirable qualities of customer service on a whiteboard. The emphasis was that every employee has customer service op- portunities and that every employee needs to set customer service goals.	cache/crln-9522.pdf	txt/crln-9522.txt