id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9523	Wilhelm, Cori	“That’s not my job”: Developing a cross-training process in an academic library	2016	5	.pdf	application/pdf	2861	128	48	As patron needs change and rely less on print collections and more on library services, many libraries are changing their service model to be more “outward-facing”—focus- ing on patrons rather than collections. Due to unexpected retirements and other unforeseen staffing circumstances, the college’s Southworth Library Learning Commons (SLLC) has con- Cori Wilhelm “That’s not my job” Developing a cross-training process in an academic library Cori Wilhelm is assistant director of library services and access services librarian at SUNY-Canton’s Southworth Library Learning Commons, email: wilhelmc@canton.	cache/crln-9523.pdf	txt/crln-9523.txt