id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crln-9601	Price, Elizabeth; Richardson, Rebecca	Eavesdropping on the user experience: Learning how students perceive the library through Yik Yak	2017	4	.pdf	application/pdf	2136	90	59	In total, we collected 51 ques- tions about library services asked on Yik Yak, and 67 posts that provided feedback about students’ library experience (either compliment or complaint). January 2017 19 C&RL News Libraries need to be more proactive about documenting what their users are saying on social media and put that infor- mation to use in making strategic decisions about library services.	cache/crln-9601.pdf	txt/crln-9601.txt