id	sid	tid	token	lemma	pos
crln-17248	1	1	c&rl	c&rl	PROPN
crln-17248	1	2	news	news	PROPN
crln-17248	1	3	september	september	PROPN
crln-17248	1	4	2018	2018	NUM
crln-17248	1	5	436	436	NUM
crln-17248	1	6	the	the	DET
crln-17248	1	7	comment	comment	NOUN
crln-17248	1	8	came	come	VERB
crln-17248	1	9	from	from	ADP
crln-17248	1	10	a	a	DET
crln-17248	1	11	fellow	fellow	ADJ
crln-17248	1	12	librarian	librarian	NOUN
crln-17248	1	13	when	when	SCONJ
crln-17248	1	14	i	i	PRON
crln-17248	1	15	asked	ask	VERB
crln-17248	1	16	if	if	SCONJ
crln-17248	1	17	she	she	PRON
crln-17248	1	18	had	have	AUX
crln-17248	1	19	noticed	notice	VERB
crln-17248	1	20	our	our	PRON
crln-17248	1	21	new	new	ADJ
crln-17248	1	22	proactive	proactive	ADJ
crln-17248	1	23	chat	chat	NOUN
crln-17248	1	24	widget	widget	NOUN
crln-17248	1	25	.	.	PUNCT
crln-17248	2	1	yes	yes	INTJ
crln-17248	2	2	,	,	PUNCT
crln-17248	2	3	she	she	PRON
crln-17248	2	4	said	say	VERB
crln-17248	2	5	,	,	PUNCT
crln-17248	2	6	“	"	PUNCT
crln-17248	2	7	that	that	DET
crln-17248	2	8	thing	thing	NOUN
crln-17248	2	9	is	be	AUX
crln-17248	2	10	so	so	ADV
crln-17248	2	11	annoying	annoying	ADJ
crln-17248	2	12	.	.	PUNCT
crln-17248	2	13	”	"	PUNCT
crln-17248	3	1	when	when	SCONJ
crln-17248	3	2	i	i	PRON
crln-17248	3	3	mentioned	mention	VERB
crln-17248	3	4	the	the	DET
crln-17248	3	5	percentage	percentage	NOUN
crln-17248	3	6	our	our	PRON
crln-17248	3	7	chat	chat	NOUN
crln-17248	3	8	requests	request	NOUN
crln-17248	3	9	were	be	AUX
crln-17248	3	10	up	up	ADP
crln-17248	3	11	by	by	ADP
crln-17248	3	12	her	her	PRON
crln-17248	3	13	eyes	eye	NOUN
crln-17248	3	14	got	get	VERB
crln-17248	3	15	wide	wide	ADJ
crln-17248	3	16	and	and	CCONJ
crln-17248	3	17	she	she	PRON
crln-17248	3	18	replied	reply	VERB
crln-17248	3	19	,	,	PUNCT
crln-17248	3	20	“	"	PUNCT
crln-17248	3	21	really	really	ADV
crln-17248	3	22	?	?	PUNCT
crln-17248	3	23	”	"	PUNCT
crln-17248	4	1	yes	yes	INTJ
crln-17248	4	2	,	,	PUNCT
crln-17248	4	3	really	really	ADV
crln-17248	4	4	,	,	PUNCT
crln-17248	4	5	a	a	DET
crln-17248	4	6	n	n	NOUN
crln-17248	5	1	d	d	NOUN
crln-17248	5	2	i	i	PRON
crln-17248	5	3	w	w	VERB
crln-17248	5	4	a	a	DET
crln-17248	5	5	s	s	X
crln-17248	5	6	s	s	X
crln-17248	5	7	o	o	NOUN
crln-17248	5	8	m	m	NOUN
crln-17248	5	9	e	e	NOUN
crln-17248	5	10	w	w	NOUN
crln-17248	5	11	h	h	PROPN
crln-17248	5	12	a	a	DET
crln-17248	5	13	t	t	NOUN
crln-17248	5	14	surprised	surprise	VERB
crln-17248	5	15	myself	myself	PRON
crln-17248	5	16	.	.	PUNCT
crln-17248	6	1	i	i	PRON
crln-17248	6	2	should	should	AUX
crln-17248	6	3	explain	explain	VERB
crln-17248	6	4	.	.	PUNCT
crln-17248	7	1	i	i	PRON
crln-17248	7	2	n	n	VERB
crln-17248	7	3	a	a	DET
crln-17248	7	4	p	p	NOUN
crln-17248	7	5	r	r	NOUN
crln-17248	8	1	i	i	NOUN
crln-17248	9	1	l	l	NOUN
crln-17248	9	2	2017	2017	NUM
crln-17248	9	3	,	,	PUNCT
crln-17248	9	4	i	i	PRON
crln-17248	9	5	along	along	ADP
crln-17248	9	6	with	with	ADP
crln-17248	9	7	two	two	NUM
crln-17248	9	8	other	other	ADJ
crln-17248	9	9	reference	reference	NOUN
crln-17248	9	10	librarians	librarian	NOUN
crln-17248	9	11	at	at	ADP
crln-17248	9	12	m	m	PROPN
crln-17248	9	13	y	y	PROPN
crln-17248	9	14	l	l	NOUN
crln-17248	10	1	i	i	NOUN
crln-17248	10	2	b	b	NOUN
crln-17248	10	3	r	r	NOUN
crln-17248	10	4	a	a	DET
crln-17248	10	5	r	r	NOUN
crln-17248	10	6	y	y	NOUN
crln-17248	10	7	were	be	AUX
crln-17248	10	8	tasked	task	VERB
crln-17248	10	9	with	with	ADP
crln-17248	10	10	investigating	investigate	VERB
crln-17248	10	11	reference	reference	NOUN
crln-17248	10	12	trends	trend	NOUN
crln-17248	10	13	in	in	ADP
crln-17248	10	14	academic	academic	ADJ
crln-17248	10	15	libraries	library	NOUN
crln-17248	10	16	,	,	PUNCT
crln-17248	10	17	as	as	ADV
crln-17248	10	18	well	well	ADV
crln-17248	10	19	as	as	ADP
crln-17248	10	20	making	make	VERB
crln-17248	10	21	recommendations	recommendation	NOUN
crln-17248	10	22	on	on	ADP
crln-17248	10	23	ways	way	NOUN
crln-17248	10	24	to	to	PART
crln-17248	10	25	better	well	ADV
crln-17248	10	26	reach	reach	VERB
crln-17248	10	27	our	our	PRON
crln-17248	10	28	users	user	NOUN
crln-17248	10	29	.	.	PUNCT
crln-17248	11	1	chat	chat	PROPN
crln-17248	11	2	had	have	AUX
crln-17248	11	3	been	be	AUX
crln-17248	11	4	a	a	DET
crln-17248	11	5	particularly	particularly	ADV
crln-17248	11	6	low	low	ADJ
crln-17248	11	7	point	point	NOUN
crln-17248	11	8	of	of	ADP
crln-17248	11	9	contact	contact	NOUN
crln-17248	11	10	for	for	ADP
crln-17248	11	11	our	our	PRON
crln-17248	11	12	reference	reference	NOUN
crln-17248	11	13	transactions	transaction	NOUN
crln-17248	11	14	(	(	PUNCT
crln-17248	11	15	5	5	NUM
crln-17248	11	16	%	%	NOUN
crln-17248	11	17	in	in	ADP
crln-17248	11	18	fall	fall	NOUN
crln-17248	11	19	2016	2016	NUM
crln-17248	11	20	)	)	PUNCT
crln-17248	11	21	,	,	PUNCT
crln-17248	11	22	and	and	CCONJ
crln-17248	11	23	during	during	ADP
crln-17248	11	24	our	our	PRON
crln-17248	11	25	research	research	NOUN
crln-17248	11	26	we	we	PRON
crln-17248	11	27	reviewed	review	VERB
crln-17248	11	28	a	a	DET
crln-17248	11	29	few	few	ADJ
crln-17248	11	30	studies	study	NOUN
crln-17248	11	31	that	that	PRON
crln-17248	11	32	found	find	VERB
crln-17248	11	33	that	that	SCONJ
crln-17248	11	34	adding	add	VERB
crln-17248	11	35	a	a	DET
crln-17248	11	36	proactive	proactive	ADJ
crln-17248	11	37	element	element	NOUN
crln-17248	11	38	to	to	ADP
crln-17248	11	39	a	a	DET
crln-17248	11	40	chat	chat	NOUN
crln-17248	11	41	widget	widget	NOUN
crln-17248	11	42	significantly	significantly	ADV
crln-17248	11	43	increased	increase	VERB
crln-17248	11	44	chat	chat	PROPN
crln-17248	11	45	transactions.1	transactions.1	NOUN
crln-17248	11	46	we	we	PRON
crln-17248	11	47	already	already	ADV
crln-17248	11	48	had	have	VERB
crln-17248	11	49	a	a	DET
crln-17248	11	50	chat	chat	NOUN
crln-17248	11	51	widget	widget	NOUN
crln-17248	11	52	that	that	PRON
crln-17248	11	53	rested	rest	VERB
crln-17248	11	54	at	at	ADP
crln-17248	11	55	the	the	DET
crln-17248	11	56	bottom	bottom	NOUN
crln-17248	11	57	of	of	ADP
crln-17248	11	58	the	the	DET
crln-17248	11	59	screen	screen	NOUN
crln-17248	11	60	on	on	ADP
crln-17248	11	61	all	all	DET
crln-17248	11	62	our	our	PRON
crln-17248	11	63	library	library	ADJ
crln-17248	11	64	website	website	NOUN
crln-17248	11	65	pages	page	NOUN
crln-17248	11	66	.	.	PUNCT
crln-17248	12	1	when	when	SCONJ
crln-17248	12	2	a	a	DET
crln-17248	12	3	user	user	NOUN
crln-17248	12	4	clicked	click	VERB
crln-17248	12	5	on	on	ADP
crln-17248	12	6	the	the	DET
crln-17248	12	7	widget	widget	NOUN
crln-17248	12	8	’s	’s	PART
crln-17248	12	9	“	"	PUNCT
crln-17248	12	10	ask	ask	VERB
crln-17248	12	11	us	we	PRON
crln-17248	12	12	”	"	PUNCT
crln-17248	12	13	tab	tab	NOUN
crln-17248	12	14	,	,	PUNCT
crln-17248	12	15	it	it	PRON
crln-17248	12	16	would	would	AUX
crln-17248	12	17	slide	slide	VERB
crln-17248	12	18	up	up	ADP
crln-17248	12	19	the	the	DET
crln-17248	12	20	chat	chat	PROPN
crln-17248	12	21	box	box	NOUN
crln-17248	12	22	.	.	PUNCT
crln-17248	13	1	the	the	DET
crln-17248	13	2	widget	widget	NOUN
crln-17248	13	3	was	be	AUX
crln-17248	13	4	part	part	NOUN
crln-17248	13	5	of	of	ADP
crln-17248	13	6	our	our	PRON
crln-17248	13	7	libanswers	libanswer	NOUN
crln-17248	13	8	version	version	VERB
crln-17248	13	9	one	one	NUM
crln-17248	13	10	system	system	NOUN
crln-17248	13	11	and	and	CCONJ
crln-17248	13	12	did	do	AUX
crln-17248	13	13	not	not	PART
crln-17248	13	14	offer	offer	VERB
crln-17248	13	15	proactive	proactive	ADJ
crln-17248	13	16	response	response	NOUN
crln-17248	13	17	.	.	PUNCT
crln-17248	14	1	fortunately	fortunately	ADV
crln-17248	14	2	,	,	PUNCT
crln-17248	14	3	we	we	PRON
crln-17248	14	4	had	have	AUX
crln-17248	14	5	already	already	ADV
crln-17248	14	6	planned	plan	VERB
crln-17248	14	7	to	to	PART
crln-17248	14	8	move	move	VERB
crln-17248	14	9	to	to	PART
crln-17248	14	10	version	version	VERB
crln-17248	14	11	two	two	NUM
crln-17248	14	12	of	of	ADP
crln-17248	14	13	libanswers	libanswer	NOUN
crln-17248	14	14	in	in	ADP
crln-17248	14	15	july	july	PROPN
crln-17248	14	16	2017	2017	NUM
crln-17248	14	17	,	,	PUNCT
crln-17248	14	18	and	and	CCONJ
crln-17248	14	19	the	the	DET
crln-17248	14	20	new	new	ADJ
crln-17248	14	21	version	version	NOUN
crln-17248	14	22	included	include	VERB
crln-17248	14	23	the	the	DET
crln-17248	14	24	ability	ability	NOUN
crln-17248	14	25	to	to	PART
crln-17248	14	26	make	make	VERB
crln-17248	14	27	the	the	DET
crln-17248	14	28	widget	widget	NOUN
crln-17248	14	29	proactive	proactive	ADJ
crln-17248	14	30	.	.	PUNCT
crln-17248	15	1	this	this	PRON
crln-17248	15	2	meant	mean	VERB
crln-17248	15	3	that	that	SCONJ
crln-17248	15	4	rather	rather	ADV
crln-17248	15	5	than	than	ADP
crln-17248	15	6	just	just	ADV
crln-17248	15	7	sitting	sit	VERB
crln-17248	15	8	at	at	ADP
crln-17248	15	9	the	the	DET
crln-17248	15	10	bottom	bottom	NOUN
crln-17248	15	11	of	of	ADP
crln-17248	15	12	the	the	DET
crln-17248	15	13	page	page	NOUN
crln-17248	15	14	,	,	PUNCT
crln-17248	15	15	t	t	PROPN
crln-17248	15	16	h	h	NOUN
crln-17248	16	1	e	e	X
crln-17248	16	2	w	w	NOUN
crln-17248	16	3	i	i	NOUN
crln-17248	16	4	d	d	NOUN
crln-17248	16	5	g	g	NOUN
crln-17248	16	6	e	e	PROPN
crln-17248	16	7	t	t	PROPN
crln-17248	16	8	would	would	AUX
crln-17248	16	9	now	now	ADV
crln-17248	16	10	slide	slide	VERB
crln-17248	16	11	up	up	ADP
crln-17248	16	12	on	on	ADP
crln-17248	16	13	its	its	PRON
crln-17248	16	14	own	own	ADJ
crln-17248	16	15	to	to	PART
crln-17248	16	16	alert	alert	VERB
crln-17248	16	17	users	user	NOUN
crln-17248	16	18	that	that	SCONJ
crln-17248	16	19	a	a	DET
crln-17248	16	20	librarian	librarian	NOUN
crln-17248	16	21	was	be	AUX
crln-17248	16	22	available	available	ADJ
crln-17248	16	23	to	to	PART
crln-17248	16	24	help	help	VERB
crln-17248	16	25	(	(	PUNCT
crln-17248	16	26	see	see	VERB
crln-17248	16	27	figure	figure	NOUN
crln-17248	16	28	1	1	NUM
crln-17248	16	29	)	)	PUNCT
crln-17248	16	30	.	.	PUNCT
crln-17248	17	1	the	the	DET
crln-17248	17	2	appearance	appearance	NOUN
crln-17248	17	3	of	of	ADP
crln-17248	17	4	the	the	DET
crln-17248	17	5	widget	widget	NOUN
crln-17248	17	6	tab	tab	NOUN
crln-17248	17	7	remained	remain	VERB
crln-17248	17	8	the	the	DET
crln-17248	17	9	same	same	ADJ
crln-17248	17	10	and	and	CCONJ
crln-17248	17	11	nothing	nothing	PRON
crln-17248	17	12	was	be	AUX
crln-17248	17	13	done	do	VERB
crln-17248	17	14	to	to	PART
crln-17248	17	15	alert	alert	VERB
crln-17248	17	16	users	user	NOUN
crln-17248	17	17	to	to	ADP
crln-17248	17	18	the	the	DET
crln-17248	17	19	implementation	implementation	NOUN
crln-17248	17	20	of	of	ADP
crln-17248	17	21	proactive	proactive	ADJ
crln-17248	17	22	chat	chat	PROPN
crln-17248	17	23	.	.	PUNCT
crln-17248	18	1	shortly	shortly	ADV
crln-17248	18	2	after	after	ADP
crln-17248	18	3	launch	launch	NOUN
crln-17248	18	4	,	,	PUNCT
crln-17248	18	5	i	i	PRON
crln-17248	18	6	began	begin	VERB
crln-17248	18	7	to	to	PART
crln-17248	18	8	see	see	VERB
crln-17248	18	9	an	an	DET
crln-17248	18	10	increase	increase	NOUN
crln-17248	18	11	in	in	ADP
crln-17248	18	12	chat	chat	NOUN
crln-17248	18	13	requests	request	NOUN
crln-17248	18	14	.	.	PUNCT
crln-17248	19	1	i	i	PRON
crln-17248	19	2	was	be	AUX
crln-17248	19	3	cautiously	cautiously	ADV
crln-17248	19	4	optimistic	optimistic	ADJ
crln-17248	19	5	,	,	PUNCT
crln-17248	19	6	since	since	SCONJ
crln-17248	19	7	summer	summer	NOUN
crln-17248	19	8	is	be	AUX
crln-17248	19	9	generally	generally	ADV
crln-17248	19	10	a	a	DET
crln-17248	19	11	slow	slow	ADJ
crln-17248	19	12	time	time	NOUN
crln-17248	19	13	for	for	ADP
crln-17248	19	14	reference	reference	NOUN
crln-17248	19	15	.	.	PUNCT
crln-17248	20	1	i	i	PRON
crln-17248	20	2	was	be	AUX
crln-17248	20	3	curious	curious	ADJ
crln-17248	20	4	to	to	PART
crln-17248	20	5	see	see	VERB
crln-17248	20	6	what	what	PRON
crln-17248	20	7	would	would	AUX
crln-17248	20	8	happen	happen	VERB
crln-17248	20	9	when	when	SCONJ
crln-17248	20	10	students	student	NOUN
crln-17248	20	11	returned	return	VERB
crln-17248	20	12	for	for	ADP
crln-17248	20	13	fall	fall	NOUN
crln-17248	20	14	semester	semester	NOUN
crln-17248	20	15	.	.	PUNCT
crln-17248	21	1	michael	michael	PROPN
crln-17248	21	2	epstein	epstein	PROPN
crln-17248	21	3	is	be	AUX
crln-17248	21	4	head	head	NOUN
crln-17248	21	5	of	of	ADP
crln-17248	21	6	reference	reference	NOUN
crln-17248	21	7	at	at	ADP
crln-17248	21	8	the	the	DET
crln-17248	21	9	university	university	PROPN
crln-17248	21	10	of	of	ADP
crln-17248	21	11	san	san	PROPN
crln-17248	21	12	diego	diego	PROPN
crln-17248	21	13	copley	copley	PROPN
crln-17248	21	14	library	library	PROPN
crln-17248	21	15	,	,	PUNCT
crln-17248	21	16	email	email	NOUN
crln-17248	21	17	:	:	PUNCT
crln-17248	21	18	epsteinsandiego.edu	epsteinsandiego.edu	X
crln-17248	21	19	©	©	PROPN
crln-17248	21	20	2018	2018	NUM
crln-17248	21	21	michael	michael	PROPN
crln-17248	21	22	epstein	epstein	PROPN
crln-17248	21	23	michael	michael	PROPN
crln-17248	21	24	epstein	epstein	PROPN
crln-17248	21	25	that	that	DET
crln-17248	21	26	thing	thing	NOUN
crln-17248	21	27	is	be	AUX
crln-17248	21	28	so	so	ADV
crln-17248	21	29	annoying	annoying	ADJ
crln-17248	21	30	how	how	SCONJ
crln-17248	21	31	proactive	proactive	ADJ
crln-17248	21	32	chat	chat	NOUN
crln-17248	21	33	helps	help	VERB
crln-17248	21	34	us	we	PRON
crln-17248	21	35	reach	reach	VERB
crln-17248	21	36	more	more	ADJ
crln-17248	21	37	users	user	NOUN
crln-17248	21	38	the	the	DET
crln-17248	21	39	way	way	NOUN
crln-17248	21	40	i	i	PRON
crln-17248	21	41	see	see	VERB
crln-17248	21	42	it	it	PRON
crln-17248	21	43	figure	figure	VERB
crln-17248	21	44	1	1	NUM
crln-17248	21	45	.	.	PUNCT
crln-17248	22	1	the	the	DET
crln-17248	22	2	chat	chat	PROPN
crln-17248	22	3	widget	widget	NOUN
crln-17248	22	4	on	on	ADP
crln-17248	22	5	the	the	DET
crln-17248	22	6	copy	copy	NOUN
crln-17248	22	7	library	library	NOUN
crln-17248	22	8	website	website	NOUN
crln-17248	22	9	.	.	PUNCT
crln-17248	23	1	view	view	VERB
crln-17248	23	2	this	this	DET
crln-17248	23	3	article	article	NOUN
crln-17248	23	4	online	online	ADV
crln-17248	23	5	for	for	ADP
crln-17248	23	6	a	a	DET
crln-17248	23	7	more	more	ADV
crln-17248	23	8	detailed	detailed	ADJ
crln-17248	23	9	image	image	NOUN
crln-17248	23	10	.	.	PUNCT
crln-17248	24	1	mailto	mailto	PROPN
crln-17248	24	2	:	:	PUNCT
crln-17248	24	3	epsteinsandiego.edu%20?subject=	epsteinsandiego.edu%20?subject=	PROPN
crln-17248	24	4	september	september	PROPN
crln-17248	24	5	2018	2018	NUM
crln-17248	24	6	437	437	NUM
crln-17248	24	7	c&rl	c&rl	PROPN
crln-17248	24	8	news	news	PROPN
crln-17248	24	9	the	the	DET
crln-17248	24	10	proactive	proactive	ADJ
crln-17248	24	11	chat	chat	NOUN
crln-17248	24	12	widget	widget	NOUN
crln-17248	24	13	is	be	AUX
crln-17248	24	14	set	set	VERB
crln-17248	24	15	for	for	ADP
crln-17248	24	16	a	a	DET
crln-17248	24	17	60second	60second	NUM
crln-17248	24	18	delay	delay	NOUN
crln-17248	24	19	,	,	PUNCT
crln-17248	24	20	hence	hence	ADV
crln-17248	24	21	the	the	DET
crln-17248	24	22	comment	comment	NOUN
crln-17248	24	23	about	about	ADP
crln-17248	24	24	it	it	PRON
crln-17248	24	25	being	be	AUX
crln-17248	24	26	annoying	annoying	ADJ
crln-17248	24	27	.	.	PUNCT
crln-17248	25	1	while	while	SCONJ
crln-17248	25	2	users	user	NOUN
crln-17248	25	3	can	can	AUX
crln-17248	25	4	easily	easily	ADV
crln-17248	25	5	prevent	prevent	VERB
crln-17248	25	6	the	the	DET
crln-17248	25	7	widget	widget	NOUN
crln-17248	25	8	from	from	ADP
crln-17248	25	9	sliding	slide	VERB
crln-17248	25	10	up	up	ADP
crln-17248	25	11	again	again	ADV
crln-17248	25	12	by	by	ADP
crln-17248	25	13	clicking	click	VERB
crln-17248	25	14	the	the	DET
crln-17248	25	15	“	"	PUNCT
crln-17248	25	16	no	no	DET
crln-17248	25	17	thanks	thank	NOUN
crln-17248	25	18	”	"	PUNCT
crln-17248	25	19	option	option	NOUN
crln-17248	25	20	,	,	PUNCT
crln-17248	25	21	the	the	DET
crln-17248	25	22	widget	widget	NOUN
crln-17248	25	23	resets	reset	VERB
crln-17248	25	24	if	if	SCONJ
crln-17248	25	25	they	they	PRON
crln-17248	25	26	move	move	VERB
crln-17248	25	27	to	to	ADP
crln-17248	25	28	a	a	DET
crln-17248	25	29	new	new	ADJ
crln-17248	25	30	page	page	NOUN
crln-17248	25	31	.	.	PUNCT
crln-17248	26	1	it	it	PRON
crln-17248	26	2	did	do	AUX
crln-17248	26	3	n’t	not	PART
crln-17248	26	4	take	take	VERB
crln-17248	26	5	long	long	ADV
crln-17248	26	6	to	to	PART
crln-17248	26	7	realize	realize	VERB
crln-17248	26	8	that	that	SCONJ
crln-17248	26	9	the	the	DET
crln-17248	26	10	widget	widget	NOUN
crln-17248	26	11	was	be	AUX
crln-17248	26	12	having	have	VERB
crln-17248	26	13	an	an	DET
crln-17248	26	14	impact	impact	NOUN
crln-17248	26	15	.	.	PUNCT
crln-17248	27	1	reference	reference	NOUN
crln-17248	27	2	librarians	librarian	NOUN
crln-17248	27	3	noticed	notice	VERB
crln-17248	27	4	a	a	DET
crln-17248	27	5	significant	significant	ADJ
crln-17248	27	6	increase	increase	NOUN
crln-17248	27	7	in	in	ADP
crln-17248	27	8	chat	chat	NOUN
crln-17248	27	9	requests	request	NOUN
crln-17248	27	10	during	during	ADP
crln-17248	27	11	their	their	PRON
crln-17248	27	12	reference	reference	NOUN
crln-17248	27	13	desk	desk	NOUN
crln-17248	27	14	shifts	shift	NOUN
crln-17248	27	15	.	.	PUNCT
crln-17248	28	1	looking	look	VERB
crln-17248	28	2	at	at	ADP
crln-17248	28	3	the	the	DET
crln-17248	28	4	actual	actual	ADJ
crln-17248	28	5	statistics	statistic	NOUN
crln-17248	28	6	confirmed	confirm	VERB
crln-17248	28	7	that	that	SCONJ
crln-17248	28	8	chat	chat	VERB
crln-17248	28	9	requests	request	NOUN
crln-17248	28	10	were	be	AUX
crln-17248	28	11	up	up	ADV
crln-17248	28	12	significantly	significantly	ADV
crln-17248	28	13	compared	compare	VERB
crln-17248	28	14	to	to	ADP
crln-17248	28	15	the	the	DET
crln-17248	28	16	previous	previous	ADJ
crln-17248	28	17	year	year	NOUN
crln-17248	28	18	.	.	PUNCT
crln-17248	29	1	a	a	DET
crln-17248	29	2	comparison	comparison	NOUN
crln-17248	29	3	of	of	ADP
crln-17248	29	4	chats	chat	NOUN
crln-17248	29	5	answered	answer	VERB
crln-17248	29	6	september	september	PROPN
crln-17248	29	7	2017	2017	NUM
crln-17248	29	8	through	through	ADP
crln-17248	29	9	april	april	PROPN
crln-17248	29	10	2018	2018	NUM
crln-17248	29	11	with	with	ADP
crln-17248	29	12	the	the	DET
crln-17248	29	13	same	same	ADJ
crln-17248	29	14	period	period	NOUN
crln-17248	29	15	for	for	ADP
crln-17248	29	16	2016	2016	NUM
crln-17248	29	17	through	through	ADP
crln-17248	29	18	2017	2017	NUM
crln-17248	29	19	revealed	reveal	VERB
crln-17248	29	20	a	a	DET
crln-17248	29	21	nearly	nearly	ADV
crln-17248	29	22	600	600	NUM
crln-17248	29	23	%	%	NOUN
crln-17248	29	24	increase	increase	NOUN
crln-17248	29	25	.	.	PUNCT
crln-17248	30	1	this	this	DET
crln-17248	30	2	large	large	ADJ
crln-17248	30	3	statistical	statistical	ADJ
crln-17248	30	4	increase	increase	NOUN
crln-17248	30	5	in	in	ADP
crln-17248	30	6	chat	chat	NOUN
crln-17248	30	7	requests	request	NOUN
crln-17248	30	8	led	lead	VERB
crln-17248	30	9	me	i	PRON
crln-17248	30	10	to	to	PART
crln-17248	30	11	conclude	conclude	VERB
crln-17248	30	12	that	that	SCONJ
crln-17248	30	13	the	the	DET
crln-17248	30	14	previous	previous	ADJ
crln-17248	30	15	widget	widget	NOUN
crln-17248	30	16	was	be	AUX
crln-17248	30	17	not	not	PART
crln-17248	30	18	being	be	AUX
crln-17248	30	19	noticed	notice	VERB
crln-17248	30	20	by	by	ADP
crln-17248	30	21	many	many	ADJ
crln-17248	30	22	users	user	NOUN
crln-17248	30	23	.	.	PUNCT
crln-17248	31	1	while	while	SCONJ
crln-17248	31	2	we	we	PRON
crln-17248	31	3	have	have	AUX
crln-17248	31	4	not	not	PART
crln-17248	31	5	experimented	experiment	VERB
crln-17248	31	6	with	with	ADP
crln-17248	31	7	a	a	DET
crln-17248	31	8	shorter	short	ADJ
crln-17248	31	9	delay	delay	NOUN
crln-17248	31	10	period	period	NOUN
crln-17248	31	11	for	for	ADP
crln-17248	31	12	the	the	DET
crln-17248	31	13	proactive	proactive	ADJ
crln-17248	31	14	popup	popup	NOUN
crln-17248	31	15	,	,	PUNCT
crln-17248	31	16	i	i	PRON
crln-17248	31	17	believe	believe	VERB
crln-17248	31	18	that	that	SCONJ
crln-17248	31	19	giving	give	VERB
crln-17248	31	20	users	user	NOUN
crln-17248	31	21	a	a	DET
crln-17248	31	22	little	little	ADJ
crln-17248	31	23	time	time	NOUN
crln-17248	31	24	to	to	PART
crln-17248	31	25	explore	explore	VERB
crln-17248	31	26	the	the	DET
crln-17248	31	27	site	site	NOUN
crln-17248	31	28	before	before	ADP
crln-17248	31	29	prompting	prompt	VERB
crln-17248	31	30	is	be	AUX
crln-17248	31	31	more	more	ADV
crln-17248	31	32	effective	effective	ADJ
crln-17248	31	33	than	than	ADP
crln-17248	31	34	an	an	DET
crln-17248	31	35	immediate	immediate	ADJ
crln-17248	31	36	prompt	prompt	NOUN
crln-17248	31	37	for	for	ADP
crln-17248	31	38	help	help	NOUN
crln-17248	31	39	.	.	PUNCT
crln-17248	32	1	one	one	NUM
crln-17248	32	2	useful	useful	ADJ
crln-17248	32	3	aspect	aspect	NOUN
crln-17248	32	4	of	of	ADP
crln-17248	32	5	the	the	DET
crln-17248	32	6	system	system	NOUN
crln-17248	32	7	is	be	AUX
crln-17248	32	8	the	the	DET
crln-17248	32	9	ability	ability	NOUN
crln-17248	32	10	to	to	PART
crln-17248	32	11	see	see	VERB
crln-17248	32	12	the	the	DET
crln-17248	32	13	web	web	NOUN
crln-17248	32	14	page	page	NOUN
crln-17248	32	15	the	the	DET
crln-17248	32	16	user	user	NOUN
crln-17248	32	17	was	be	AUX
crln-17248	32	18	on	on	ADP
crln-17248	32	19	when	when	SCONJ
crln-17248	32	20	they	they	PRON
crln-17248	32	21	initiated	initiate	VERB
crln-17248	32	22	the	the	DET
crln-17248	32	23	chat	chat	NOUN
crln-17248	32	24	.	.	PUNCT
crln-17248	33	1	this	this	PRON
crln-17248	33	2	gives	give	VERB
crln-17248	33	3	us	we	PRON
crln-17248	33	4	a	a	DET
crln-17248	33	5	clue	clue	NOUN
crln-17248	33	6	about	about	ADP
crln-17248	33	7	how	how	SCONJ
crln-17248	33	8	they	they	PRON
crln-17248	33	9	were	be	AUX
crln-17248	33	10	navigating	navigate	VERB
crln-17248	33	11	before	before	ADP
crln-17248	33	12	initiating	initiate	VERB
crln-17248	33	13	chat	chat	NOUN
crln-17248	33	14	and	and	CCONJ
crln-17248	33	15	where	where	SCONJ
crln-17248	33	16	they	they	PRON
crln-17248	33	17	may	may	AUX
crln-17248	33	18	have	have	AUX
crln-17248	33	19	gone	go	VERB
crln-17248	33	20	astray	astray	ADV
crln-17248	33	21	.	.	PUNCT
crln-17248	34	1	for	for	ADP
crln-17248	34	2	example	example	NOUN
crln-17248	34	3	,	,	PUNCT
crln-17248	34	4	i	i	PRON
crln-17248	34	5	have	have	AUX
crln-17248	34	6	noticed	notice	VERB
crln-17248	34	7	that	that	SCONJ
crln-17248	34	8	users	user	NOUN
crln-17248	34	9	sometimes	sometimes	ADV
crln-17248	34	10	initiate	initiate	VERB
crln-17248	34	11	chats	chat	NOUN
crln-17248	34	12	from	from	ADP
crln-17248	34	13	pages	page	NOUN
crln-17248	34	14	that	that	PRON
crln-17248	34	15	are	be	AUX
crln-17248	34	16	either	either	ADV
crln-17248	34	17	unrelated	unrelated	ADJ
crln-17248	34	18	to	to	ADP
crln-17248	34	19	the	the	DET
crln-17248	34	20	information	information	NOUN
crln-17248	34	21	they	they	PRON
crln-17248	34	22	are	be	AUX
crln-17248	34	23	seeking	seek	VERB
crln-17248	34	24	or	or	CCONJ
crln-17248	34	25	just	just	ADV
crln-17248	34	26	a	a	DET
crln-17248	34	27	bit	bit	NOUN
crln-17248	34	28	off	off	ADP
crln-17248	34	29	target	target	NOUN
crln-17248	34	30	.	.	PUNCT
crln-17248	35	1	it	it	PRON
crln-17248	35	2	’s	’	VERB
crln-17248	35	3	probable	probable	ADJ
crln-17248	35	4	that	that	SCONJ
crln-17248	35	5	patrons	patron	NOUN
crln-17248	35	6	tried	try	VERB
crln-17248	35	7	searching	search	VERB
crln-17248	35	8	the	the	DET
crln-17248	35	9	site	site	NOUN
crln-17248	35	10	first	first	ADV
crln-17248	35	11	and	and	CCONJ
crln-17248	35	12	then	then	ADV
crln-17248	35	13	initiated	initiate	VERB
crln-17248	35	14	the	the	DET
crln-17248	35	15	chat	chat	NOUN
crln-17248	35	16	when	when	SCONJ
crln-17248	35	17	they	they	PRON
crln-17248	35	18	got	get	VERB
crln-17248	35	19	the	the	DET
crln-17248	35	20	popup	popup	NOUN
crln-17248	35	21	.	.	PUNCT
crln-17248	36	1	prior	prior	ADV
crln-17248	36	2	to	to	ADP
crln-17248	36	3	proactive	proactive	ADJ
crln-17248	36	4	chat	chat	PROPN
crln-17248	36	5	,	,	PUNCT
crln-17248	36	6	it	it	PRON
crln-17248	36	7	is	be	AUX
crln-17248	36	8	quite	quite	ADV
crln-17248	36	9	possible	possible	ADJ
crln-17248	36	10	that	that	SCONJ
crln-17248	36	11	these	these	DET
crln-17248	36	12	users	user	NOUN
crln-17248	36	13	would	would	AUX
crln-17248	36	14	not	not	PART
crln-17248	36	15	have	have	AUX
crln-17248	36	16	contacted	contact	VERB
crln-17248	36	17	us	we	PRON
crln-17248	36	18	at	at	ADV
crln-17248	36	19	all	all	ADV
crln-17248	36	20	,	,	PUNCT
crln-17248	36	21	due	due	ADP
crln-17248	36	22	to	to	ADP
crln-17248	36	23	not	not	PART
crln-17248	36	24	noticing	notice	VERB
crln-17248	36	25	that	that	PRON
crln-17248	36	26	chat	chat	PROPN
crln-17248	36	27	was	be	AUX
crln-17248	36	28	an	an	DET
crln-17248	36	29	available	available	ADJ
crln-17248	36	30	service	service	NOUN
crln-17248	36	31	.	.	PUNCT
crln-17248	37	1	thus	thus	ADV
crln-17248	37	2	they	they	PRON
crln-17248	37	3	may	may	AUX
crln-17248	37	4	have	have	AUX
crln-17248	37	5	spent	spend	VERB
crln-17248	37	6	more	more	ADJ
crln-17248	37	7	time	time	NOUN
crln-17248	37	8	on	on	ADP
crln-17248	37	9	their	their	PRON
crln-17248	37	10	own	own	ADJ
crln-17248	37	11	trying	try	VERB
crln-17248	37	12	to	to	PART
crln-17248	37	13	find	find	VERB
crln-17248	37	14	the	the	DET
crln-17248	37	15	proper	proper	ADJ
crln-17248	37	16	sources	source	NOUN
crln-17248	37	17	or	or	CCONJ
crln-17248	37	18	services	service	NOUN
crln-17248	37	19	.	.	PUNCT
crln-17248	38	1	in	in	ADP
crln-17248	38	2	this	this	DET
crln-17248	38	3	scenario	scenario	NOUN
crln-17248	38	4	,	,	PUNCT
crln-17248	38	5	proactive	proactive	ADJ
crln-17248	38	6	chat	chat	PROPN
crln-17248	38	7	can	can	AUX
crln-17248	38	8	intervene	intervene	VERB
crln-17248	38	9	to	to	PART
crln-17248	38	10	save	save	VERB
crln-17248	38	11	users	user	NOUN
crln-17248	38	12	time	time	NOUN
crln-17248	38	13	and	and	CCONJ
crln-17248	38	14	potential	potential	ADJ
crln-17248	38	15	frustration	frustration	NOUN
crln-17248	38	16	in	in	ADP
crln-17248	38	17	finding	find	VERB
crln-17248	38	18	the	the	DET
crln-17248	38	19	information	information	NOUN
crln-17248	38	20	they	they	PRON
crln-17248	38	21	need	need	VERB
crln-17248	38	22	.	.	PUNCT
crln-17248	39	1	analysis	analysis	NOUN
crln-17248	39	2	of	of	ADP
crln-17248	39	3	chat	chat	NOUN
crln-17248	39	4	transactions	transaction	NOUN
crln-17248	39	5	since	since	SCONJ
crln-17248	39	6	launching	launch	VERB
crln-17248	39	7	the	the	DET
crln-17248	39	8	proactive	proactive	ADJ
crln-17248	39	9	widget	widget	NOUN
crln-17248	39	10	indicates	indicate	VERB
crln-17248	39	11	that	that	SCONJ
crln-17248	39	12	more	more	ADJ
crln-17248	39	13	than	than	ADP
crln-17248	39	14	70	70	NUM
crln-17248	39	15	%	%	NOUN
crln-17248	39	16	were	be	AUX
crln-17248	39	17	recorded	record	VERB
crln-17248	39	18	as	as	ADP
crln-17248	39	19	research	research	NOUN
crln-17248	39	20	assistance	assistance	NOUN
crln-17248	39	21	type	type	NOUN
crln-17248	39	22	questions	question	NOUN
crln-17248	39	23	.	.	PUNCT
crln-17248	40	1	this	this	PRON
crln-17248	40	2	has	have	AUX
crln-17248	40	3	led	lead	VERB
crln-17248	40	4	me	i	PRON
crln-17248	40	5	to	to	PART
crln-17248	40	6	consider	consider	VERB
crln-17248	40	7	implementing	implement	VERB
crln-17248	40	8	proactive	proactive	ADJ
crln-17248	40	9	chat	chat	NOUN
crln-17248	40	10	in	in	ADP
crln-17248	40	11	other	other	ADJ
crln-17248	40	12	point	point	NOUN
crln-17248	40	13	of	of	ADP
crln-17248	40	14	need	need	ADJ
crln-17248	40	15	interfaces	interface	NOUN
crln-17248	40	16	,	,	PUNCT
crln-17248	40	17	such	such	ADJ
crln-17248	40	18	as	as	ADP
crln-17248	40	19	our	our	PRON
crln-17248	40	20	discovery	discovery	NOUN
crln-17248	40	21	platform	platform	NOUN
crln-17248	40	22	,	,	PUNCT
crln-17248	40	23	databases	database	NOUN
crln-17248	40	24	,	,	PUNCT
crln-17248	40	25	and	and	CCONJ
crln-17248	40	26	online	online	ADJ
crln-17248	40	27	courseware	courseware	NOUN
crln-17248	40	28	systems	system	NOUN
crln-17248	40	29	.	.	PUNCT
crln-17248	41	1	one	one	NUM
crln-17248	41	2	consideration	consideration	NOUN
crln-17248	41	3	here	here	ADV
crln-17248	41	4	is	be	AUX
crln-17248	41	5	handling	handle	VERB
crln-17248	41	6	the	the	DET
crln-17248	41	7	potential	potential	ADJ
crln-17248	41	8	additional	additional	ADJ
crln-17248	41	9	volume	volume	NOUN
crln-17248	41	10	of	of	ADP
crln-17248	41	11	chats	chat	NOUN
crln-17248	41	12	.	.	PUNCT
crln-17248	42	1	during	during	ADP
crln-17248	42	2	busy	busy	ADJ
crln-17248	42	3	periods	period	NOUN
crln-17248	42	4	we	we	PRON
crln-17248	42	5	now	now	ADV
crln-17248	42	6	sometimes	sometimes	ADV
crln-17248	42	7	handle	handle	VERB
crln-17248	42	8	two	two	NUM
crln-17248	42	9	or	or	CCONJ
crln-17248	42	10	more	more	ADJ
crln-17248	42	11	chats	chat	NOUN
crln-17248	42	12	at	at	ADP
crln-17248	42	13	the	the	DET
crln-17248	42	14	same	same	ADJ
crln-17248	42	15	time	time	NOUN
crln-17248	42	16	.	.	PUNCT
crln-17248	43	1	besides	besides	SCONJ
crln-17248	43	2	simply	simply	ADV
crln-17248	43	3	being	be	AUX
crln-17248	43	4	more	more	ADV
crln-17248	43	5	noticeable	noticeable	ADJ
crln-17248	43	6	,	,	PUNCT
crln-17248	43	7	i	i	PRON
crln-17248	43	8	also	also	ADV
crln-17248	43	9	think	think	VERB
crln-17248	43	10	there	there	PRON
crln-17248	43	11	may	may	AUX
crln-17248	43	12	be	be	AUX
crln-17248	43	13	a	a	DET
crln-17248	43	14	psychological	psychological	ADJ
crln-17248	43	15	component	component	NOUN
crln-17248	43	16	to	to	ADP
crln-17248	43	17	proactive	proactive	ADJ
crln-17248	43	18	chat	chat	PROPN
crln-17248	43	19	.	.	PUNCT
crln-17248	44	1	we	we	PRON
crln-17248	44	2	,	,	PUNCT
crln-17248	44	3	in	in	ADP
crln-17248	44	4	a	a	DET
crln-17248	44	5	sense	sense	NOUN
crln-17248	44	6	,	,	PUNCT
crln-17248	44	7	are	be	AUX
crln-17248	44	8	directly	directly	ADV
crln-17248	44	9	contacting	contact	VERB
crln-17248	44	10	the	the	DET
crln-17248	44	11	user	user	NOUN
crln-17248	44	12	to	to	PART
crln-17248	44	13	invite	invite	VERB
crln-17248	44	14	them	they	PRON
crln-17248	44	15	to	to	PART
crln-17248	44	16	ask	ask	VERB
crln-17248	44	17	us	we	PRON
crln-17248	44	18	a	a	DET
crln-17248	44	19	question	question	NOUN
crln-17248	44	20	rather	rather	ADV
crln-17248	44	21	than	than	ADP
crln-17248	44	22	them	they	PRON
crln-17248	44	23	initiating	initiate	VERB
crln-17248	44	24	first	first	ADJ
crln-17248	44	25	contact	contact	NOUN
crln-17248	44	26	.	.	PUNCT
crln-17248	45	1	this	this	PRON
crln-17248	45	2	,	,	PUNCT
crln-17248	45	3	i	i	PRON
crln-17248	45	4	think	think	VERB
crln-17248	45	5	,	,	PUNCT
crln-17248	45	6	sends	send	VERB
crln-17248	45	7	a	a	DET
crln-17248	45	8	message	message	NOUN
crln-17248	45	9	that	that	PRON
crln-17248	45	10	we	we	PRON
crln-17248	45	11	are	be	AUX
crln-17248	45	12	not	not	PART
crln-17248	45	13	just	just	ADV
crln-17248	45	14	available	available	ADJ
crln-17248	45	15	if	if	SCONJ
crln-17248	45	16	needed	need	VERB
crln-17248	45	17	,	,	PUNCT
crln-17248	45	18	but	but	CCONJ
crln-17248	45	19	are	be	AUX
crln-17248	45	20	eager	eager	ADJ
crln-17248	45	21	to	to	PART
crln-17248	45	22	offer	offer	VERB
crln-17248	45	23	assistance	assistance	NOUN
crln-17248	45	24	.	.	PUNCT
crln-17248	46	1	while	while	SCONJ
crln-17248	46	2	proactive	proactive	ADJ
crln-17248	46	3	chat	chat	PROPN
crln-17248	46	4	helps	help	VERB
crln-17248	46	5	us	we	PRON
crln-17248	46	6	to	to	PART
crln-17248	46	7	better	well	ADV
crln-17248	46	8	connect	connect	VERB
crln-17248	46	9	with	with	ADP
crln-17248	46	10	all	all	DET
crln-17248	46	11	our	our	PRON
crln-17248	46	12	users	user	NOUN
crln-17248	46	13	,	,	PUNCT
crln-17248	46	14	i	i	PRON
crln-17248	46	15	believe	believe	VERB
crln-17248	46	16	that	that	SCONJ
crln-17248	46	17	the	the	DET
crln-17248	46	18	increased	increase	VERB
crln-17248	46	19	visibility	visibility	NOUN
crln-17248	46	20	of	of	ADP
crln-17248	46	21	our	our	PRON
crln-17248	46	22	chat	chat	NOUN
crln-17248	46	23	service	service	NOUN
crln-17248	46	24	is	be	AUX
crln-17248	46	25	especially	especially	ADV
crln-17248	46	26	important	important	ADJ
crln-17248	46	27	for	for	ADP
crln-17248	46	28	students	student	NOUN
crln-17248	46	29	in	in	ADP
crln-17248	46	30	onlineonly	onlineonly	ADJ
crln-17248	46	31	programs	program	NOUN
crln-17248	46	32	and	and	CCONJ
crln-17248	46	33	busy	busy	ADJ
crln-17248	46	34	graduate	graduate	ADJ
crln-17248	46	35	students	student	NOUN
crln-17248	46	36	who	who	PRON
crln-17248	46	37	are	be	AUX
crln-17248	46	38	often	often	ADV
crln-17248	46	39	off	off	ADP
crln-17248	46	40	campus	campus	NOUN
crln-17248	46	41	.	.	PUNCT
crln-17248	47	1	chat	chat	PROPN
crln-17248	47	2	offers	offer	VERB
crln-17248	47	3	them	they	PRON
crln-17248	47	4	an	an	DET
crln-17248	47	5	easy	easy	ADJ
crln-17248	47	6	way	way	NOUN
crln-17248	47	7	to	to	PART
crln-17248	47	8	connect	connect	VERB
crln-17248	47	9	with	with	ADP
crln-17248	47	10	a	a	DET
crln-17248	47	11	reference	reference	NOUN
crln-17248	47	12	librarian	librarian	NOUN
crln-17248	47	13	and	and	CCONJ
crln-17248	47	14	helps	help	VERB
crln-17248	47	15	them	they	PRON
crln-17248	47	16	understand	understand	VERB
crln-17248	47	17	that	that	SCONJ
crln-17248	47	18	they	they	PRON
crln-17248	47	19	do	do	AUX
crln-17248	47	20	not	not	PART
crln-17248	47	21	have	have	VERB
crln-17248	47	22	to	to	PART
crln-17248	47	23	visit	visit	VERB
crln-17248	47	24	the	the	DET
crln-17248	47	25	library	library	NOUN
crln-17248	47	26	to	to	PART
crln-17248	47	27	get	get	VERB
crln-17248	47	28	assistance	assistance	NOUN
crln-17248	47	29	with	with	ADP
crln-17248	47	30	their	their	PRON
crln-17248	47	31	research	research	NOUN
crln-17248	47	32	.	.	PUNCT
crln-17248	48	1	one	one	NUM
crln-17248	48	2	key	key	ADJ
crln-17248	48	3	takeaway	takeaway	NOUN
crln-17248	48	4	from	from	ADP
crln-17248	48	5	this	this	DET
crln-17248	48	6	experience	experience	NOUN
crln-17248	48	7	has	have	AUX
crln-17248	48	8	been	be	AUX
crln-17248	48	9	that	that	SCONJ
crln-17248	48	10	you	you	PRON
crln-17248	48	11	do	do	AUX
crln-17248	48	12	n’t	not	PART
crln-17248	48	13	necessarily	necessarily	ADV
crln-17248	48	14	have	have	VERB
crln-17248	48	15	to	to	PART
crln-17248	48	16	make	make	VERB
crln-17248	48	17	big	big	ADJ
crln-17248	48	18	changes	change	NOUN
crln-17248	48	19	to	to	PART
crln-17248	48	20	achieve	achieve	VERB
crln-17248	48	21	large	large	ADJ
crln-17248	48	22	results	result	NOUN
crln-17248	48	23	.	.	PUNCT
crln-17248	49	1	something	something	PRON
crln-17248	49	2	as	as	ADV
crln-17248	49	3	simple	simple	ADJ
crln-17248	49	4	as	as	ADP
crln-17248	49	5	changing	change	VERB
crln-17248	49	6	the	the	DET
crln-17248	49	7	behavior	behavior	NOUN
crln-17248	49	8	of	of	ADP
crln-17248	49	9	a	a	DET
crln-17248	49	10	chat	chat	NOUN
crln-17248	49	11	widget	widget	NOUN
crln-17248	49	12	can	can	AUX
crln-17248	49	13	turn	turn	VERB
crln-17248	49	14	out	out	ADP
crln-17248	49	15	to	to	PART
crln-17248	49	16	be	be	AUX
crln-17248	49	17	highly	highly	ADV
crln-17248	49	18	significant	significant	ADJ
crln-17248	49	19	.	.	PUNCT
crln-17248	50	1	so	so	ADV
crln-17248	50	2	,	,	PUNCT
crln-17248	50	3	while	while	SCONJ
crln-17248	50	4	proactive	proactive	ADJ
crln-17248	50	5	chat	chat	NOUN
crln-17248	50	6	is	be	AUX
crln-17248	50	7	no	no	DET
crln-17248	50	8	doubt	doubt	ADV
crln-17248	50	9	sometimes	sometimes	ADV
crln-17248	50	10	annoying	annoying	ADJ
crln-17248	50	11	,	,	PUNCT
crln-17248	50	12	there	there	PRON
crln-17248	50	13	is	be	VERB
crln-17248	50	14	also	also	ADV
crln-17248	50	15	little	little	ADJ
crln-17248	50	16	doubt	doubt	NOUN
crln-17248	50	17	that	that	SCONJ
crln-17248	50	18	it	it	PRON
crln-17248	50	19	is	be	AUX
crln-17248	50	20	an	an	DET
crln-17248	50	21	effective	effective	ADJ
crln-17248	50	22	way	way	NOUN
crln-17248	50	23	of	of	ADP
crln-17248	50	24	reaching	reach	VERB
crln-17248	50	25	users	user	NOUN
crln-17248	50	26	that	that	PRON
crln-17248	50	27	need	need	VERB
crln-17248	50	28	research	research	NOUN
crln-17248	50	29	assistance	assistance	NOUN
crln-17248	50	30	.	.	PUNCT
crln-17248	51	1	i	i	PRON
crln-17248	51	2	like	like	VERB
crln-17248	51	3	to	to	PART
crln-17248	51	4	think	think	VERB
crln-17248	51	5	of	of	ADP
crln-17248	51	6	it	it	PRON
crln-17248	51	7	as	as	ADP
crln-17248	51	8	a	a	DET
crln-17248	51	9	friendly	friendly	ADJ
crln-17248	51	10	reminder	reminder	NOUN
crln-17248	51	11	that	that	SCONJ
crln-17248	51	12	we	we	PRON
crln-17248	51	13	are	be	AUX
crln-17248	51	14	here	here	ADV
crln-17248	51	15	and	and	CCONJ
crln-17248	51	16	ready	ready	ADJ
crln-17248	51	17	to	to	PART
crln-17248	51	18	help	help	VERB
crln-17248	51	19	.	.	PUNCT
crln-17248	52	1	note	note	VERB
crln-17248	52	2	1	1	NUM
crln-17248	53	1	.	.	PUNCT
crln-17248	53	2	jan	jan	PROPN
crln-17248	53	3	h.	h.	PROPN
crln-17248	53	4	kemp	kemp	PROPN
crln-17248	53	5	,	,	PUNCT
crln-17248	53	6	carolyn	carolyn	PROPN
crln-17248	53	7	l.	l.	PROPN
crln-17248	53	8	ellis	ellis	PROPN
crln-17248	53	9	,	,	PUNCT
crln-17248	53	10	and	and	CCONJ
crln-17248	53	11	krisellen	krisellen	VERB
crln-17248	53	12	maloney	maloney	NOUN
crln-17248	53	13	,	,	PUNCT
crln-17248	53	14	“	"	PUNCT
crln-17248	53	15	standing	stand	VERB
crln-17248	53	16	by	by	ADV
crln-17248	53	17	to	to	PART
crln-17248	53	18	help	help	VERB
crln-17248	53	19	:	:	PUNCT
crln-17248	53	20	transforming	transform	VERB
crln-17248	53	21	online	online	ADJ
crln-17248	53	22	reference	reference	NOUN
crln-17248	53	23	with	with	ADP
crln-17248	53	24	a	a	DET
crln-17248	53	25	proactive	proactive	ADJ
crln-17248	53	26	chat	chat	NOUN
crln-17248	53	27	system	system	NOUN
crln-17248	53	28	,	,	PUNCT
crln-17248	53	29	”	"	PUNCT
crln-17248	53	30	the	the	DET
crln-17248	53	31	journal	journal	NOUN
crln-17248	53	32	of	of	ADP
crln-17248	53	33	academic	academic	ADJ
crln-17248	53	34	librarianship	librarianship	NOUN
crln-17248	53	35	41	41	NUM
crln-17248	53	36	,	,	PUNCT
crln-17248	53	37	no	no	INTJ
crln-17248	53	38	.	.	NOUN
crln-17248	53	39	6	6	NUM
crln-17248	53	40	(	(	PUNCT
crln-17248	53	41	2015	2015	NUM
crln-17248	53	42	):	):	PUNCT
crln-17248	53	43	764	764	NUM
crln-17248	53	44	-	-	SYM
crln-17248	53	45	770	770	NUM
crln-17248	53	46	,	,	PUNCT
crln-17248	53	47	doi:10.1016	doi:10.1016	PROPN
crln-17248	53	48	/	/	SYM
crln-17248	53	49	j.acalib.2015.08.018	j.acalib.2015.08.018	PROPN
crln-17248	53	50	;	;	PUNCT
crln-17248	53	51	jie	jie	PROPN
crln-17248	53	52	zhang	zhang	PROPN
crln-17248	53	53	and	and	CCONJ
crln-17248	53	54	nevin	nevin	PROPN
crln-17248	53	55	mayer	mayer	PROPN
crln-17248	53	56	,	,	PUNCT
crln-17248	53	57	“	"	PUNCT
crln-17248	53	58	proactive	proactive	ADJ
crln-17248	53	59	chat	chat	NOUN
crln-17248	53	60	reference	reference	NOUN
crln-17248	53	61	:	:	PUNCT
crln-17248	53	62	getting	get	VERB
crln-17248	53	63	in	in	ADP
crln-17248	53	64	the	the	DET
crln-17248	53	65	users	user	NOUN
crln-17248	53	66	’	’	PART
crln-17248	53	67	space	space	NOUN
crln-17248	53	68	,	,	PUNCT
crln-17248	53	69	”	"	PUNCT
crln-17248	53	70	c&rl	c&rl	PROPN
crln-17248	53	71	news	news	NOUN
crln-17248	53	72	75	75	NUM
crln-17248	53	73	(	(	PUNCT
crln-17248	53	74	2014	2014	NUM
crln-17248	53	75	):	):	PUNCT
crln-17248	53	76	202–205	202–205	NUM
crln-17248	53	77	.	.	PUNCT
crln-17248	53	78	http://doi.org/10.1016/j.acalib.2015.08.018	http://doi.org/10.1016/j.acalib.2015.08.018	NOUN