id	sid	tid	token	lemma	pos
crln-19043	1	1	acrl	acrl	PROPN
crln-19043	1	2	news	news	PROPN
crln-19043	1	3	issue	issue	NOUN
crln-19043	1	4	(	(	PUNCT
crln-19043	1	5	b	b	NOUN
crln-19043	1	6	)	)	PUNCT
crln-19043	1	7	of	of	ADP
crln-19043	1	8	college	college	PROPN
crln-19043	1	9	&	&	CCONJ
crln-19043	1	10	research	research	PROPN
crln-19043	1	11	libraries	libraries	PROPN
crln-19043	1	12	ju	ju	PROPN
crln-19043	1	13	n	n	NOUN
crln-19043	1	14	e	e	PROPN
crln-19043	1	15	1	1	NUM
crln-19043	1	16	9	9	NUM
crln-19043	1	17	9	9	NUM
crln-19043	1	18	4	4	NUM
crln-19043	1	19	/3	/3	SYM
crln-19043	1	20	4	4	NUM
crln-19043	1	21	3	3	NUM
crln-19043	1	22	voice	voice	NOUN
crln-19043	1	23	m	m	PROPN
crln-19043	1	24	ail	ail	NOUN
crln-19043	1	25	at	at	ADP
crln-19043	1	26	the	the	DET
crln-19043	1	27	reference	reference	NOUN
crln-19043	1	28	desk	desk	NOUN
crln-19043	1	29	by	by	ADP
crln-19043	1	30	paul	paul	PROPN
crln-19043	1	31	f	f	PROPN
crln-19043	1	32	risch	risch	VERB
crln-19043	1	33	and	and	CCONJ
crln-19043	1	34	j	j	NOUN
crln-19043	1	35	o	o	INTJ
crln-19043	1	36	h	h	NOUN
crln-19043	1	37	n	n	PROPN
crln-19043	1	38	j	j	PROPN
crln-19043	1	39	.	.	PUNCT
crln-19043	2	1	small	small	ADJ
crln-19043	2	2	an	an	DET
crln-19043	2	3	alternative	alternative	NOUN
crln-19043	2	4	to	to	ADP
crln-19043	2	5	busy	busy	ADJ
crln-19043	2	6	signals	signal	NOUN
crln-19043	2	7	and	and	CCONJ
crln-19043	2	8	long	long	ADJ
crln-19043	2	9	waits	wait	NOUN
crln-19043	2	10	on	on	ADP
crln-19043	2	11	“	"	PUNCT
crln-19043	2	12	hold	hold	VERB
crln-19043	2	13	”	"	PUNCT
crln-19043	2	14	t	t	PROPN
crln-19043	3	1	he	he	PRON
crln-19043	3	2	university	university	PROPN
crln-19043	3	3	of	of	ADP
crln-19043	3	4	illinois	illinois	PROPN
crln-19043	3	5	at	at	ADP
crln-19043	3	6	chicago	chicago	PROPN
crln-19043	3	7	(	(	PUNCT
crln-19043	3	8	uicmain	uicmain	PROPN
crln-19043	3	9	library	library	PROPN
crln-19043	3	10	’s	’s	PART
crln-19043	3	11	reference	reference	PROPN
crln-19043	3	12	department	department	PROPN
crln-19043	3	13	ha	ha	INTJ
crln-19043	3	14	recently	recently	ADV
crln-19043	3	15	adopted	adopt	VERB
crln-19043	3	16	a	a	DET
crln-19043	3	17	voice	voice	NOUN
crln-19043	3	18	mail	mail	NOUN
crln-19043	3	19	answering	answer	VERB
crln-19043	3	20	sys	sys	PROPN
crln-19043	3	21	tem	tem	PROPN
crln-19043	3	22	that	that	PRON
crln-19043	3	23	allows	allow	VERB
crln-19043	3	24	us	we	PRON
crln-19043	3	25	to	to	PART
crln-19043	3	26	serve	serve	VERB
crln-19043	3	27	clients	client	NOUN
crln-19043	3	28	physicall	physicall	VERB
crln-19043	3	29	present	present	ADJ
crln-19043	3	30	at	at	ADP
crln-19043	3	31	the	the	DET
crln-19043	3	32	reference	reference	NOUN
crln-19043	3	33	desk	desk	NOUN
crln-19043	3	34	without	without	ADP
crln-19043	3	35	the	the	DET
crln-19043	3	36	dis	dis	PROPN
crln-19043	3	37	traction	traction	NOUN
crln-19043	3	38	of	of	ADP
crln-19043	3	39	endlessly	endlessly	ADV
crln-19043	3	40	ringing	ringing	ADJ
crln-19043	3	41	telephones	telephone	NOUN
crln-19043	3	42	,	,	PUNCT
crln-19043	3	43	ye	ye	PRON
crln-19043	3	44	maintain	maintain	VERB
crln-19043	3	45	our	our	PRON
crln-19043	3	46	commitment	commitment	NOUN
crln-19043	3	47	to	to	ADP
crln-19043	3	48	quality	quality	NOUN
crln-19043	3	49	phone	phone	NOUN
crln-19043	3	50	ser	ser	NOUN
crln-19043	3	51	vice	vice	PROPN
crln-19043	3	52	.	.	PUNCT
crln-19043	4	1	during	during	ADP
crln-19043	4	2	fy	fy	PROPN
crln-19043	4	3	1991	1991	NUM
crln-19043	4	4	-	-	SYM
crln-19043	4	5	92	92	NUM
crln-19043	4	6	,	,	PUNCT
crln-19043	4	7	the	the	DET
crln-19043	4	8	reference	reference	NOUN
crln-19043	4	9	staf	staf	NOUN
crln-19043	4	10	answered	answer	VERB
crln-19043	4	11	17,312	17,312	NUM
crln-19043	4	12	phone	phone	NOUN
crln-19043	4	13	queries	query	NOUN
crln-19043	4	14	.	.	PUNCT
crln-19043	5	1	with	with	ADP
crln-19043	5	2	this	this	DET
crln-19043	5	3	ne	ne	NOUN
crln-19043	5	4	system	system	NOUN
crln-19043	5	5	,	,	PUNCT
crln-19043	5	6	the	the	DET
crln-19043	5	7	calls	call	NOUN
crln-19043	5	8	are	be	AUX
crln-19043	5	9	automatically	automatically	ADV
crln-19043	5	10	shunted	shunt	VERB
crln-19043	5	11	t	t	PROPN
crln-19043	5	12	the	the	DET
crln-19043	5	13	voice	voice	NOUN
crln-19043	5	14	mail	mail	NOUN
crln-19043	5	15	system	system	NOUN
crln-19043	5	16	after	after	ADP
crln-19043	5	17	the	the	DET
crln-19043	5	18	third	third	ADJ
crln-19043	5	19	ring	ring	NOUN
crln-19043	5	20	,	,	PUNCT
crln-19043	5	21	o	o	X
crln-19043	5	22	when	when	SCONJ
crln-19043	5	23	the	the	DET
crln-19043	5	24	reference	reference	NOUN
crln-19043	5	25	line	line	NOUN
crln-19043	5	26	is	be	AUX
crln-19043	5	27	busy	busy	ADJ
crln-19043	5	28	.	.	PUNCT
crln-19043	6	1	the	the	DET
crln-19043	6	2	technology	technology	NOUN
crln-19043	6	3	involved	involve	VERB
crln-19043	6	4	in	in	ADP
crln-19043	6	5	the	the	DET
crln-19043	6	6	voice	voice	NOUN
crln-19043	6	7	mai	mai	PROPN
crln-19043	6	8	system	system	NOUN
crln-19043	6	9	can	can	AUX
crln-19043	6	10	be	be	AUX
crln-19043	6	11	complex	complex	ADJ
crln-19043	6	12	,	,	PUNCT
crln-19043	6	13	but	but	CCONJ
crln-19043	6	14	from	from	ADP
crln-19043	6	15	the	the	DET
crln-19043	6	16	client	client	NOUN
crln-19043	6	17	’	'	PUNCT
crln-19043	6	18	point	point	NOUN
crln-19043	6	19	of	of	ADP
crln-19043	6	20	view	view	NOUN
crln-19043	6	21	it	it	PRON
crln-19043	6	22	functions	function	VERB
crln-19043	6	23	as	as	ADP
crln-19043	6	24	an	an	DET
crln-19043	6	25	answering	answer	VERB
crln-19043	6	26	ma	ma	PROPN
crln-19043	6	27	chine	chine	NOUN
crln-19043	6	28	,	,	PUNCT
crln-19043	6	29	albeit	albeit	SCONJ
crln-19043	6	30	a	a	DET
crln-19043	6	31	high	high	ADJ
crln-19043	6	32	-	-	PUNCT
crln-19043	6	33	tech	tech	NOUN
crln-19043	6	34	version	version	NOUN
crln-19043	6	35	.	.	PUNCT
crln-19043	7	1	uic	uic	PROPN
crln-19043	7	2	’s	’s	PART
crln-19043	7	3	tele	tele	PROPN
crln-19043	7	4	communications	communication	NOUN
crln-19043	7	5	system	system	NOUN
crln-19043	7	6	can	can	AUX
crln-19043	7	7	accommodate	accommodate	VERB
crln-19043	7	8	u	u	NOUN
crln-19043	7	9	to	to	ADP
crln-19043	7	10	27	27	NUM
crln-19043	7	11	simultaneous	simultaneous	ADJ
crln-19043	7	12	callers	caller	NOUN
crln-19043	7	13	.	.	PUNCT
crln-19043	8	1	an	an	DET
crln-19043	8	2	individual	individual	ADJ
crln-19043	8	3	voic	voic	ADJ
crln-19043	8	4	mail	mail	NOUN
crln-19043	8	5	account	account	NOUN
crln-19043	8	6	can	can	AUX
crln-19043	8	7	store	store	VERB
crln-19043	8	8	a	a	DET
crln-19043	8	9	maximum	maximum	NOUN
crln-19043	8	10	of	of	ADP
crln-19043	8	11	48	48	NUM
crln-19043	8	12	mes	me	NOUN
crln-19043	8	13	sages	sage	NOUN
crln-19043	8	14	.	.	PUNCT
crln-19043	9	1	each	each	DET
crln-19043	9	2	message	message	NOUN
crln-19043	9	3	can	can	AUX
crln-19043	9	4	be	be	AUX
crln-19043	9	5	up	up	ADP
crln-19043	9	6	to	to	PART
crln-19043	9	7	four	four	NUM
crln-19043	9	8	minute	minute	NOUN
crln-19043	9	9	in	in	ADP
crln-19043	9	10	length	length	NOUN
crln-19043	9	11	.	.	PUNCT
crln-19043	10	1	many	many	ADJ
crln-19043	10	2	other	other	ADJ
crln-19043	10	3	systems	system	NOUN
crln-19043	10	4	and	and	CCONJ
crln-19043	10	5	capabilitie	capabilitie	NOUN
crln-19043	10	6	are	be	AUX
crln-19043	10	7	available	available	ADJ
crln-19043	10	8	,	,	PUNCT
crln-19043	10	9	with	with	SCONJ
crln-19043	10	10	costs	cost	NOUN
crln-19043	10	11	for	for	ADP
crln-19043	10	12	full	full	ADV
crln-19043	10	13	-	-	PUNCT
crln-19043	10	14	blown	blow	VERB
crln-19043	10	15	system	system	NOUN
crln-19043	10	16	ranging	range	VERB
crln-19043	10	17	from	from	ADP
crln-19043	10	18	about	about	ADP
crln-19043	10	19	$	$	SYM
crln-19043	10	20	17,000	17,000	NUM
crln-19043	10	21	to	to	PART
crln-19043	10	22	$	$	SYM
crln-19043	10	23	500,000.1	500,000.1	NUM
crln-19043	10	24	ther	ther	ADV
crln-19043	10	25	are	be	AUX
crln-19043	10	26	also	also	ADV
crln-19043	10	27	lower	low	ADJ
crln-19043	10	28	-	-	PUNCT
crln-19043	10	29	cost	cost	NOUN
crln-19043	10	30	,	,	PUNCT
crln-19043	10	31	microcomputer	microcomputer	NOUN
crln-19043	10	32	-	-	PUNCT
crln-19043	10	33	based	base	VERB
crln-19043	10	34	voic	voic	ADJ
crln-19043	10	35	mail	mail	NOUN
crln-19043	10	36	systems	system	NOUN
crln-19043	10	37	,	,	PUNCT
crln-19043	10	38	usually	usually	ADV
crln-19043	10	39	operating	operate	VERB
crln-19043	10	40	from	from	ADP
crln-19043	10	41	a	a	DET
crln-19043	10	42	singl	singl	NOUN
crln-19043	10	43	phone	phone	NOUN
crln-19043	10	44	line.2	line.2	PROPN
crln-19043	10	45	voice	voice	PROPN
crln-19043	10	46	m	m	VERB
crln-19043	10	47	ail	ail	ADV
crln-19043	10	48	alternative	alternative	ADJ
crln-19043	10	49	once	once	ADV
crln-19043	10	50	the	the	DET
crln-19043	10	51	head	head	NOUN
crln-19043	10	52	of	of	ADP
crln-19043	10	53	reference	reference	NOUN
crln-19043	10	54	decided	decide	VERB
crln-19043	10	55	that	that	SCONJ
crln-19043	10	56	voic	voic	ADJ
crln-19043	10	57	mail	mail	NOUN
crln-19043	10	58	might	might	AUX
crln-19043	10	59	improve	improve	VERB
crln-19043	10	60	the	the	DET
crln-19043	10	61	quality	quality	NOUN
crln-19043	10	62	o	o	NOUN
crln-19043	10	63	f	f	NOUN
crln-19043	10	64	both	both	PRON
crln-19043	10	65	in	in	ADP
crln-19043	10	66	-	-	PUNCT
crln-19043	10	67	per	per	NOUN
crln-19043	10	68	son	son	NOUN
crln-19043	10	69	and	and	CCONJ
crln-19043	10	70	telephone	telephone	NOUN
crln-19043	10	71	reference	reference	NOUN
crln-19043	10	72	,	,	PUNCT
crln-19043	10	73	while	while	SCONJ
crln-19043	10	74	reducin	reducin	NOUN
crln-19043	10	75	stress	stress	VERB
crln-19043	10	76	at	at	ADP
crln-19043	10	77	the	the	DET
crln-19043	10	78	reference	reference	NOUN
crln-19043	10	79	desk	desk	NOUN
crln-19043	10	80	,	,	PUNCT
crln-19043	10	81	library	library	NOUN
crln-19043	10	82	adminis	adminis	NOUN
crln-19043	10	83	tration	tration	NOUN
crln-19043	10	84	and	and	CCONJ
crln-19043	10	85	members	member	NOUN
crln-19043	11	1	o	o	PROPN
crln-19043	11	2	f	f	PROPN
crln-19043	12	1	the	the	DET
crln-19043	12	2	reference	reference	NOUN
crln-19043	12	3	depart	depart	PROPN
crln-19043	12	4	)	)	PUNCT
crln-19043	12	5	s	s	AUX
crln-19043	12	6	­	­	NUM
crln-19043	12	7	y	y	PROPN
crln-19043	12	8	­	­	PROPN
crln-19043	12	9	t	t	PROPN
crln-19043	12	10	­	­	NOUN
crln-19043	12	11	f	f	PROPN
crln-19043	12	12	w	w	NOUN
crln-19043	12	13	o	o	NOUN
crln-19043	12	14	r	r	NOUN
crln-19043	12	15	l	l	NOUN
crln-19043	12	16	s	s	NOUN
crln-19043	12	17	­	­	NOUN
crln-19043	12	18	­	­	PROPN
crln-19043	12	19	p	p	X
crln-19043	12	20	e	e	NOUN
crln-19043	12	21	­	­	VERB
crln-19043	12	22	s	s	X
crln-19043	12	23	s	s	NOUN
crln-19043	12	24	s	s	X
crln-19043	12	25	e	e	NOUN
crln-19043	12	26	e	e	X
crln-19043	12	27	e	e	X
crln-19043	12	28	e	e	PROPN
crln-19043	12	29	g	g	PROPN
crln-19043	12	30	­	­	PROPN
crln-19043	12	31	­	­	PROPN
crln-19043	12	32	ment	ment	PROPN
crln-19043	12	33	had	have	VERB
crln-19043	12	34	to	to	PART
crln-19043	12	35	be	be	AUX
crln-19043	12	36	persuaded	persuade	VERB
crln-19043	12	37	to	to	PART
crln-19043	12	38	embrace	embrace	VERB
crln-19043	12	39	voice	voice	NOUN
crln-19043	12	40	mail	mail	NOUN
crln-19043	12	41	.	.	PUNCT
crln-19043	13	1	administration	administration	NOUN
crln-19043	13	2	asked	ask	VERB
crln-19043	13	3	the	the	DET
crln-19043	13	4	department	department	NOUN
crln-19043	13	5	to	to	PART
crln-19043	13	6	conduct	conduct	VERB
crln-19043	13	7	a	a	DET
crln-19043	13	8	small	small	ADJ
crln-19043	13	9	survey	survey	NOUN
crln-19043	13	10	to	to	PART
crln-19043	13	11	determine	determine	VERB
crln-19043	13	12	whether	whether	SCONJ
crln-19043	13	13	there	there	PRON
crln-19043	13	14	was	be	VERB
crln-19043	13	15	a	a	DET
crln-19043	13	16	need	need	NOUN
crln-19043	13	17	for	for	ADP
crln-19043	13	18	voice	voice	NOUN
crln-19043	13	19	mail	mail	NOUN
crln-19043	13	20	.	.	PUNCT
crln-19043	14	1	the	the	DET
crln-19043	14	2	reference	reference	NOUN
crln-19043	14	3	department	department	NOUN
crln-19043	14	4	recorded	record	VERB
crln-19043	14	5	the	the	DET
crln-19043	14	6	number	number	NOUN
crln-19043	14	7	of	of	ADP
crln-19043	14	8	phone	phone	NOUN
crln-19043	14	9	que­	que­	PROPN
crln-19043	14	10	ries	rie	NOUN
crln-19043	14	11	for	for	ADP
crln-19043	14	12	a	a	DET
crln-19043	14	13	typical	typical	ADJ
crln-19043	14	14	week	week	NOUN
crln-19043	14	15	.	.	PUNCT
crln-19043	15	1	during	during	ADP
crln-19043	15	2	a	a	DET
crln-19043	15	3	five	five	NUM
crln-19043	15	4	-	-	PUNCT
crln-19043	15	5	day	day	NOUN
crln-19043	15	6	pe­	pe­	NOUN
crln-19043	15	7	riod	riod	NOUN
crln-19043	15	8	in	in	ADP
crln-19043	15	9	september	september	PROPN
crln-19043	15	10	1992	1992	NUM
crln-19043	15	11	the	the	DET
crln-19043	15	12	reference	reference	NOUN
crln-19043	15	13	staff	staff	NOUN
crln-19043	15	14	handled	handle	VERB
crln-19043	15	15	492	492	NUM
crln-19043	15	16	phone	phone	NOUN
crln-19043	15	17	calls	call	NOUN
crln-19043	15	18	.	.	PUNCT
crln-19043	16	1	patron	patron	PROPN
crln-19043	16	2	queries	query	VERB
crln-19043	16	3	con­	con­	PROPN
crln-19043	16	4	cerning	cerne	VERB
crln-19043	16	5	library	library	NOUN
crln-19043	16	6	hours	hour	NOUN
crln-19043	16	7	and	and	CCONJ
crln-19043	16	8	directions	direction	NOUN
crln-19043	16	9	accounted	account	VERB
crln-19043	16	10	for	for	ADP
crln-19043	16	11	16.8	16.8	NUM
crln-19043	16	12	percent3	percent3	NOUN
crln-19043	16	13	of	of	ADP
crln-19043	16	14	the	the	DET
crln-19043	16	15	total	total	NOUN
crln-19043	16	16	;	;	PUNCT
crln-19043	16	17	transferals	transferal	NOUN
crln-19043	16	18	and	and	CCONJ
crln-19043	16	19	referrals	referral	NOUN
crln-19043	16	20	constituted	constitute	VERB
crln-19043	16	21	24.5	24.5	NUM
crln-19043	16	22	percent	percent	NOUN
crln-19043	16	23	;	;	PUNCT
crln-19043	16	24	searching	search	VERB
crln-19043	16	25	the	the	DET
crln-19043	16	26	library	library	NOUN
crln-19043	16	27	’s	’s	PART
crln-19043	16	28	catalogs	catalog	NOUN
crln-19043	16	29	for	for	ADP
crln-19043	16	30	known	know	VERB
crln-19043	16	31	items	item	NOUN
crln-19043	16	32	made	make	VERB
crln-19043	16	33	up	up	ADP
crln-19043	16	34	40.4	40.4	NUM
crln-19043	16	35	percent	percent	NOUN
crln-19043	16	36	;	;	PUNCT
crln-19043	16	37	finally	finally	ADV
crln-19043	16	38	,	,	PUNCT
crln-19043	16	39	reference	reference	NOUN
crln-19043	16	40	questions	question	NOUN
crln-19043	16	41	were	be	AUX
crln-19043	16	42	18	18	NUM
crln-19043	16	43	percent	percent	NOUN
crln-19043	16	44	o	o	NOUN
crln-19043	16	45	f	f	NOUN
crln-19043	17	1	the	the	DET
crln-19043	17	2	total	total	ADJ
crln-19043	17	3	number	number	NOUN
crln-19043	17	4	of	of	ADP
crln-19043	17	5	questions	question	NOUN
crln-19043	17	6	asked	ask	VERB
crln-19043	17	7	.	.	PUNCT
crln-19043	18	1	reference	reference	NOUN
crln-19043	18	2	librarians	librarian	NOUN
crln-19043	18	3	accustomed	accustomed	ADJ
crln-19043	18	4	to	to	ADP
crln-19043	18	5	respond­	respond­	VERB
crln-19043	18	6	ing	ing	ADJ
crln-19043	18	7	to	to	PART
crln-19043	18	8	phone	phone	NOUN
crln-19043	18	9	queries	query	NOUN
crln-19043	18	10	in	in	ADP
crln-19043	18	11	real	real	ADJ
crln-19043	18	12	time	time	NOUN
crln-19043	18	13	raised	raise	VERB
crln-19043	18	14	valid	valid	ADJ
crln-19043	18	15	concerns	concern	NOUN
crln-19043	18	16	about	about	ADP
crln-19043	18	17	how	how	SCONJ
crln-19043	18	18	voice	voice	NOUN
crln-19043	18	19	mail	mail	NOUN
crln-19043	18	20	might	might	AUX
crln-19043	18	21	impact	impact	VERB
crln-19043	18	22	the	the	DET
crln-19043	18	23	quality	quality	NOUN
crln-19043	18	24	o	o	X
crln-19043	18	25	f	f	X
crln-19043	18	26	service	service	NOUN
crln-19043	18	27	and	and	CCONJ
crln-19043	18	28	the	the	DET
crln-19043	18	29	workload	workload	NOUN
crln-19043	18	30	.	.	PUNCT
crln-19043	19	1	refer­	refer­	PROPN
crln-19043	19	2	ence	ence	PROPN
crln-19043	19	3	librarians	librarian	NOUN
crln-19043	19	4	were	be	AUX
crln-19043	19	5	concerned	concern	VERB
crln-19043	19	6	that	that	SCONJ
crln-19043	19	7	the	the	DET
crln-19043	19	8	phone	phone	NOUN
crln-19043	19	9	queries	query	NOUN
crln-19043	19	10	shunted	shunt	VERB
crln-19043	19	11	to	to	ADP
crln-19043	19	12	voice	voice	NOUN
crln-19043	19	13	mail	mail	NOUN
crln-19043	19	14	would	would	AUX
crln-19043	19	15	not	not	PART
crln-19043	19	16	re­	re­	AUX
crln-19043	19	17	ceive	ceive	VERB
crln-19043	19	18	timely	timely	ADJ
crln-19043	19	19	responses	response	NOUN
crln-19043	19	20	.	.	PUNCT
crln-19043	20	1	they	they	PRON
crln-19043	20	2	wanted	want	VERB
crln-19043	20	3	to	to	PART
crln-19043	20	4	know	know	VERB
crln-19043	20	5	how	how	SCONJ
crln-19043	20	6	many	many	ADJ
crln-19043	20	7	times	time	NOUN
crln-19043	20	8	a	a	DET
crln-19043	20	9	phone	phone	NOUN
crln-19043	20	10	would	would	AUX
crln-19043	20	11	ring	ring	VERB
crln-19043	20	12	before	before	SCONJ
crln-19043	20	13	it	it	PRON
crln-19043	20	14	went	go	VERB
crln-19043	20	15	to	to	ADP
crln-19043	20	16	voice	voice	NOUN
crln-19043	20	17	mail	mail	NOUN
crln-19043	20	18	and	and	CCONJ
crln-19043	20	19	whether	whether	SCONJ
crln-19043	20	20	a	a	DET
crln-19043	20	21	voice	voice	NOUN
crln-19043	20	22	mail	mail	NOUN
crln-19043	20	23	session	session	NOUN
crln-19043	20	24	could	could	AUX
crln-19043	20	25	be	be	AUX
crln-19043	20	26	overridden	overridden	ADJ
crln-19043	20	27	if	if	SCONJ
crln-19043	20	28	a	a	DET
crln-19043	20	29	librarian	librarian	NOUN
crln-19043	20	30	picked	pick	VERB
crln-19043	20	31	up	up	ADP
crln-19043	20	32	the	the	DET
crln-19043	20	33	call	call	NOUN
crln-19043	20	34	after	after	SCONJ
crln-19043	20	35	it	it	PRON
crln-19043	20	36	had	have	AUX
crln-19043	20	37	entered	enter	VERB
crln-19043	20	38	voice	voice	NOUN
crln-19043	20	39	mail	mail	NOUN
crln-19043	20	40	.	.	PUNCT
crln-19043	21	1	who	who	PRON
crln-19043	21	2	would	would	AUX
crln-19043	21	3	answer	answer	VERB
crln-19043	21	4	voice	voice	NOUN
crln-19043	21	5	mail	mail	NOUN
crln-19043	21	6	?	?	PUNCT
crln-19043	22	1	how	how	SCONJ
crln-19043	22	2	often	often	ADV
crln-19043	22	3	would	would	AUX
crln-19043	22	4	we	we	PRON
crln-19043	22	5	respond	respond	VERB
crln-19043	22	6	to	to	ADP
crln-19043	22	7	the	the	DET
crln-19043	22	8	messages	message	NOUN
crln-19043	22	9	?	?	PUNCT
crln-19043	23	1	there	there	PRON
crln-19043	23	2	was	be	VERB
crln-19043	23	3	some	some	DET
crln-19043	23	4	concern	concern	NOUN
crln-19043	23	5	over	over	ADP
crln-19043	23	6	a	a	DET
crln-19043	23	7	new	new	ADJ
crln-19043	23	8	reference	reference	NOUN
crln-19043	23	9	duty	duty	NOUN
crln-19043	23	10	that	that	PRON
crln-19043	23	11	required	require	VERB
crln-19043	23	12	additional	additional	ADJ
crln-19043	23	13	time	time	NOUN
crln-19043	23	14	,	,	PUNCT
crln-19043	23	15	replacing	replace	VERB
crln-19043	23	16	the	the	DET
crln-19043	23	17	hurried	hurried	ADJ
crln-19043	23	18	phone	phone	NOUN
crln-19043	23	19	service	service	NOUN
crln-19043	23	20	that	that	PRON
crln-19043	23	21	took	take	VERB
crln-19043	23	22	place	place	NOUN
crln-19043	23	23	during	during	ADP
crln-19043	23	24	the	the	DET
crln-19043	23	25	already	already	ADV
crln-19043	23	26	des­	des­	NOUN
crln-19043	23	27	ignated	ignate	VERB
crln-19043	23	28	desk	desk	NOUN
crln-19043	23	29	duty	duty	NOUN
crln-19043	23	30	.	.	PUNCT
crln-19043	24	1	on	on	ADP
crln-19043	24	2	the	the	DET
crln-19043	24	3	positive	positive	ADJ
crln-19043	24	4	side	side	NOUN
crln-19043	24	5	,	,	PUNCT
crln-19043	24	6	it	it	PRON
crln-19043	24	7	was	be	AUX
crln-19043	24	8	hoped	hope	VERB
crln-19043	24	9	that	that	SCONJ
crln-19043	24	10	one	one	NUM
crln-19043	24	11	o	o	NOUN
crln-19043	24	12	f	f	NOUN
crln-19043	25	1	the	the	DET
crln-19043	25	2	major	major	ADJ
crln-19043	25	3	benefits	benefit	NOUN
crln-19043	25	4	of	of	ADP
crln-19043	25	5	voice	voice	NOUN
crln-19043	25	6	mail	mail	NOUN
crln-19043	25	7	would	would	AUX
crln-19043	25	8	be	be	AUX
crln-19043	25	9	the	the	DET
crln-19043	25	10	ability	ability	NOUN
crln-19043	25	11	to	to	PART
crln-19043	25	12	continue	continue	VERB
crln-19043	25	13	working	work	VERB
crln-19043	25	14	with	with	ADP
crln-19043	25	15	patrons	patron	NOUN
crln-19043	25	16	in	in	ADP
crln-19043	25	17	the	the	DET
crln-19043	25	18	library	library	NOUN
crln-19043	25	19	with	with	ADP
crln-19043	25	20	the	the	DET
crln-19043	25	21	knowledge	knowledge	NOUN
crln-19043	25	22	that	that	SCONJ
crln-19043	25	23	the	the	DET
crln-19043	25	24	voice	voice	NOUN
crln-19043	25	25	mail	mail	NOUN
crln-19043	25	26	system	system	NOUN
crln-19043	25	27	would	would	AUX
crln-19043	25	28	handle	handle	VERB
crln-19043	25	29	the	the	DET
crln-19043	25	30	telephone	telephone	NOUN
crln-19043	25	31	over­	over­	PROPN
crln-19043	25	32	flow	flow	NOUN
crln-19043	25	33	in	in	ADP
crln-19043	25	34	a	a	DET
crln-19043	25	35	satisfactory	satisfactory	ADJ
crln-19043	25	36	way	way	NOUN
crln-19043	25	37	.	.	PUNCT
crln-19043	26	1	in	in	ADP
crln-19043	26	2	the	the	DET
crln-19043	26	3	past	past	NOUN
crln-19043	26	4	,	,	PUNCT
crln-19043	26	5	the	the	DET
crln-19043	26	6	line	line	NOUN
crln-19043	26	7	would	would	AUX
crln-19043	26	8	simply	simply	ADV
crln-19043	26	9	ring	ring	VERB
crln-19043	26	10	until	until	SCONJ
crln-19043	26	11	the	the	DET
crln-19043	26	12	reference	reference	NOUN
crln-19043	26	13	staff	staff	NOUN
crln-19043	26	14	an­	an­	NOUN
crln-19043	26	15	p	p	NOUN
crln-19043	26	16	aut	aut	PROPN
crln-19043	26	17	frisch	frisch	VERB
crln-19043	26	18	is	be	AUX
crln-19043	26	19	h	h	NOUN
crln-19043	26	20	e	e	NOUN
crln-19043	26	21	a	a	DET
crln-19043	26	22	d	d	NOUN
crln-19043	26	23	of	of	ADP
crln-19043	26	24	ref	ref	NOUN
crln-19043	26	25	eren	eren	PROPN
crln-19043	26	26	ce	ce	PROPN
crln-19043	26	27	a	a	DET
crln-19043	26	28	t	t	PROPN
crln-19043	26	29	the	the	DET
crln-19043	26	30	university	university	PROPN
crln-19043	26	31	of	of	ADP
crln-19043	26	32	illinois	illinois	PROPN
crln-19043	26	33	a	a	DET
crln-19043	26	34	t	t	PROPN
crln-19043	26	35	chicago	chicago	PROPN
crln-19043	26	36	,	,	PUNCT
crln-19043	26	37	e	e	X
crln-19043	26	38	-	-	NOUN
crln-19043	26	39	m	m	NOUN
crln-19043	26	40	ail	ail	NOUN
crln-19043	26	41	:	:	PUNCT
crln-19043	26	42	u58257@uicvm.uic.edu	u58257@uicvm.uic.edu	PROPN
crln-19043	26	43	;	;	PUNCT
crln-19043	26	44	jo	jo	PROPN
crln-19043	26	45	h	h	PROPN
crln-19043	26	46	n	n	PROPN
crln-19043	26	47	j.	j.	PROPN
crln-19043	26	48	small	small	PROPN
crln-19043	26	49	is	be	AUX
crln-19043	26	50	electronic	electronic	ADJ
crln-19043	26	51	resources	resource	NOUN
crln-19043	26	52	librarian	librarian	PROPN
crln-19043	26	53	a	a	DET
crln-19043	26	54	t	t	PROPN
crln-19043	26	55	central	central	PROPN
crln-19043	26	56	missouri	missouri	PROPN
crln-19043	26	57	state	state	PROPN
crln-19043	26	58	university	university	PROPN
crln-19043	26	59	,	,	PUNCT
crln-19043	26	60	warrensburg	warrensburg	PROPN
crln-19043	26	61	,	,	PUNCT
crln-19043	26	62	e	e	NOUN
crln-19043	26	63	-	-	NOUN
crln-19043	26	64	mail	mail	NOUN
crln-19043	26	65	:	:	PUNCT
crln-19043	26	66	cmsuvmb.cmsu.edu	cmsuvmb.cmsu.edu	PROPN
crln-19043	26	67	mailto:u58257@uicvm.uic.edu	mailto:u58257@uicvm.uic.edu	PROPN
crln-19043	26	68	344	344	NUM
crln-19043	26	69	/c&rl	/c&rl	PUNCT
crln-19043	26	70	news	news	NOUN
crln-19043	26	71	swered	swere	VERB
crln-19043	26	72	it	it	PRON
crln-19043	26	73	or	or	CCONJ
crln-19043	26	74	until	until	SCONJ
crln-19043	26	75	the	the	DET
crln-19043	26	76	client	client	NOUN
crln-19043	26	77	no	no	ADV
crln-19043	26	78	longer	long	ADV
crln-19043	26	79	had	have	VERB
crln-19043	26	80	th	th	PRON
crln-19043	26	81	patience	patience	NOUN
crln-19043	26	82	to	to	PART
crln-19043	26	83	wait	wait	VERB
crln-19043	26	84	.	.	PUNCT
crln-19043	27	1	neither	neither	PRON
crln-19043	27	2	of	of	ADP
crln-19043	27	3	these	these	DET
crln-19043	27	4	options	option	NOUN
crln-19043	27	5	wer	wer	NOUN
crln-19043	27	6	viewed	view	VERB
crln-19043	27	7	as	as	ADP
crln-19043	27	8	particularly	particularly	ADV
crln-19043	27	9	acceptable	acceptable	ADJ
crln-19043	27	10	,	,	PUNCT
crln-19043	27	11	because	because	SCONJ
crln-19043	27	12	i	i	PRON
crln-19043	27	13	the	the	DET
crln-19043	27	14	line	line	NOUN
crln-19043	27	15	was	be	AUX
crln-19043	27	16	allowed	allow	VERB
crln-19043	27	17	to	to	PART
crln-19043	27	18	ring	ring	VERB
crln-19043	27	19	it	it	PRON
crln-19043	27	20	may	may	AUX
crln-19043	27	21	have	have	AUX
crln-19043	27	22	give	give	VERB
crln-19043	27	23	the	the	DET
crln-19043	27	24	impression	impression	NOUN
crln-19043	27	25	that	that	SCONJ
crln-19043	27	26	the	the	DET
crln-19043	27	27	reference	reference	NOUN
crln-19043	27	28	staff	staff	NOUN
crln-19043	27	29	were	be	AUX
crln-19043	27	30	no	no	PRON
crln-19043	27	31	on	on	ADP
crln-19043	27	32	duty	duty	NOUN
crln-19043	27	33	or	or	CCONJ
crln-19043	27	34	were	be	AUX
crln-19043	27	35	not	not	PART
crln-19043	27	36	interested	interested	ADJ
crln-19043	27	37	in	in	ADP
crln-19043	27	38	fielding	field	VERB
crln-19043	27	39	calls	call	NOUN
crln-19043	27	40	if	if	SCONJ
crln-19043	27	41	a	a	DET
crln-19043	27	42	busy	busy	ADJ
crln-19043	27	43	reference	reference	NOUN
crln-19043	27	44	librarian	librarian	NOUN
crln-19043	27	45	answered	answer	VERB
crln-19043	27	46	the	the	DET
crln-19043	27	47	line	line	NOUN
crln-19043	27	48	the	the	DET
crln-19043	27	49	phone	phone	NOUN
crln-19043	27	50	client	client	NOUN
crln-19043	27	51	was	be	AUX
crln-19043	27	52	often	often	ADV
crln-19043	27	53	put	put	VERB
crln-19043	27	54	on	on	ADP
crln-19043	27	55	hold	hold	NOUN
crln-19043	27	56	for	for	ADP
crln-19043	27	57	a	a	DET
crln-19043	27	58	indeterminate	indeterminate	ADJ
crln-19043	27	59	period	period	NOUN
crln-19043	27	60	of	of	ADP
crln-19043	27	61	time	time	NOUN
crln-19043	27	62	.	.	PUNCT
crln-19043	28	1	in	in	ADP
crln-19043	28	2	addition	addition	NOUN
crln-19043	28	3	,	,	PUNCT
crln-19043	28	4	whil	whil	PROPN
crln-19043	28	5	the	the	DET
crln-19043	28	6	client	client	NOUN
crln-19043	28	7	was	be	AUX
crln-19043	28	8	on	on	ADP
crln-19043	28	9	hold	hold	NOUN
crln-19043	28	10	,	,	PUNCT
crln-19043	28	11	all	all	DET
crln-19043	28	12	other	other	ADJ
crln-19043	28	13	callers	caller	NOUN
crln-19043	28	14	to	to	ADP
crln-19043	28	15	th	th	NOUN
crln-19043	28	16	reference	reference	NOUN
crln-19043	28	17	line	line	NOUN
crln-19043	28	18	heard	hear	VERB
crln-19043	28	19	a	a	DET
crln-19043	28	20	busy	busy	ADJ
crln-19043	28	21	signal	signal	NOUN
crln-19043	28	22	.	.	PUNCT
crln-19043	29	1	many	many	ADJ
crln-19043	29	2	calls	call	NOUN
crln-19043	29	3	received	receive	VERB
crln-19043	29	4	at	at	ADP
crln-19043	29	5	the	the	DET
crln-19043	29	6	reference	reference	NOUN
crln-19043	29	7	des	des	X
crln-19043	29	8	require	require	VERB
crln-19043	29	9	forwarding	forward	VERB
crln-19043	29	10	,	,	PUNCT
crln-19043	29	11	usually	usually	ADV
crln-19043	29	12	to	to	ADP
crln-19043	29	13	another	another	DET
crln-19043	29	14	librar	librar	PROPN
crln-19043	29	15	department	department	NOUN
crln-19043	29	16	.	.	PUNCT
crln-19043	30	1	the	the	DET
crln-19043	30	2	voice	voice	NOUN
crln-19043	30	3	mail	mail	NOUN
crln-19043	30	4	account	account	NOUN
crln-19043	30	5	would	would	AUX
crln-19043	30	6	al	al	PROPN
crln-19043	30	7	low	low	VERB
crln-19043	30	8	us	we	PRON
crln-19043	30	9	to	to	PART
crln-19043	30	10	leave	leave	VERB
crln-19043	30	11	up	up	ADP
crln-19043	30	12	to	to	ADP
crln-19043	30	13	a	a	DET
crln-19043	30	14	three	three	NUM
crln-19043	30	15	-	-	PUNCT
crln-19043	30	16	minute	minute	NOUN
crln-19043	30	17	greetin	greetin	NOUN
crln-19043	30	18	message	message	NOUN
crln-19043	30	19	for	for	ADP
crln-19043	30	20	callers	caller	NOUN
crln-19043	30	21	,	,	PUNCT
crln-19043	30	22	which	which	PRON
crln-19043	30	23	we	we	PRON
crln-19043	30	24	initially	initially	ADV
crln-19043	30	25	planne	planne	VERB
crln-19043	30	26	to	to	PART
crln-19043	30	27	use	use	VERB
crln-19043	30	28	in	in	ADP
crln-19043	30	29	directing	direct	VERB
crln-19043	30	30	callers	caller	NOUN
crln-19043	30	31	to	to	ADP
crln-19043	30	32	the	the	DET
crln-19043	30	33	proper	proper	ADJ
crln-19043	30	34	librar	librar	PROPN
crln-19043	30	35	department	department	NOUN
crln-19043	30	36	.	.	PUNCT
crln-19043	31	1	an	an	DET
crln-19043	31	2	automated	automate	VERB
crln-19043	31	3	attendant	attendant	NOUN
crln-19043	31	4	feature	feature	VERB
crln-19043	31	5	another	another	DET
crln-19043	31	6	approach	approach	NOUN
crln-19043	31	7	to	to	ADP
crln-19043	31	8	transferring	transferring	NOUN
crln-19043	31	9	calls	call	NOUN
crln-19043	31	10	,	,	PUNCT
crln-19043	31	11	woul	woul	PROPN
crln-19043	31	12	allow	allow	VERB
crln-19043	31	13	callers	caller	NOUN
crln-19043	31	14	to	to	PART
crln-19043	31	15	select	select	VERB
crln-19043	31	16	from	from	ADP
crln-19043	31	17	a	a	DET
crln-19043	31	18	menu	menu	NOUN
crln-19043	31	19	of	of	ADP
crln-19043	31	20	librar	librar	PROPN
crln-19043	31	21	services	service	NOUN
crln-19043	31	22	and	and	CCONJ
crln-19043	31	23	to	to	PART
crln-19043	31	24	have	have	VERB
crln-19043	31	25	their	their	PRON
crln-19043	31	26	calls	call	NOUN
crln-19043	31	27	forwarded	forward	VERB
crln-19043	31	28	t	t	PROPN
crln-19043	31	29	the	the	DET
crln-19043	31	30	appropriate	appropriate	ADJ
crln-19043	31	31	department	department	NOUN
crln-19043	31	32	.	.	PUNCT
crln-19043	32	1	as	as	SCONJ
crln-19043	32	2	it	it	PRON
crln-19043	32	3	has	have	AUX
crln-19043	32	4	turned	turn	VERB
crln-19043	32	5	out	out	ADP
crln-19043	32	6	,	,	PUNCT
crln-19043	32	7	the	the	DET
crln-19043	32	8	only	only	ADJ
crln-19043	32	9	option	option	NOUN
crln-19043	32	10	tha	tha	INTJ
crln-19043	32	11	we	we	PRON
crln-19043	32	12	have	have	AUX
crln-19043	32	13	actually	actually	ADV
crln-19043	32	14	put	put	VERB
crln-19043	32	15	into	into	ADP
crln-19043	32	16	effect	effect	NOUN
crln-19043	32	17	is	be	AUX
crln-19043	32	18	the	the	DET
crln-19043	32	19	ability	ability	NOUN
crln-19043	32	20	t	t	NOUN
crln-19043	32	21	be	be	AUX
crln-19043	32	22	transferred	transfer	VERB
crln-19043	32	23	to	to	ADP
crln-19043	32	24	a	a	DET
crln-19043	32	25	machine	machine	NOUN
crln-19043	32	26	that	that	PRON
crln-19043	32	27	gives	give	VERB
crln-19043	32	28	the	the	DET
crln-19043	32	29	li	li	PROPN
crln-19043	32	30	brary	brary	PROPN
crln-19043	32	31	hours	hour	NOUN
crln-19043	32	32	.	.	PUNCT
crln-19043	33	1	limited	limited	ADJ
crln-19043	33	2	options	option	NOUN
crln-19043	33	3	and	and	CCONJ
crln-19043	33	4	simple	simple	ADJ
crln-19043	33	5	instruc	instruc	PROPN
crln-19043	33	6	tions	tion	NOUN
crln-19043	33	7	may	may	AUX
crln-19043	33	8	be	be	AUX
crln-19043	33	9	the	the	DET
crln-19043	33	10	best	good	ADJ
crln-19043	33	11	approach	approach	NOUN
crln-19043	33	12	to	to	ADP
crln-19043	33	13	reachin	reachin	NOUN
crln-19043	33	14	library	library	NOUN
crln-19043	33	15	patrons	patron	NOUN
crln-19043	33	16	.	.	PUNCT
crln-19043	34	1	bruce	bruce	PROPN
crln-19043	34	2	flanders	flanders	PROPN
crln-19043	34	3	,	,	PUNCT
crln-19043	34	4	a	a	DET
crln-19043	34	5	noted	note	VERB
crln-19043	34	6	auto	auto	NOUN
crln-19043	34	7	mation	mation	PROPN
crln-19043	34	8	librarian	librarian	NOUN
crln-19043	34	9	,	,	PUNCT
crln-19043	34	10	points	point	VERB
crln-19043	34	11	out	out	ADP
crln-19043	34	12	,	,	PUNCT
crln-19043	34	13	“	"	PUNCT
crln-19043	34	14	the	the	DET
crln-19043	34	15	key	key	NOUN
crln-19043	34	16	to	to	ADP
crln-19043	34	17	mak	mak	PROPN
crln-19043	34	18	ing	ing	NOUN
crln-19043	35	1	[	[	X
crln-19043	35	2	new	new	ADJ
crln-19043	35	3	technology	technology	NOUN
crln-19043	35	4	]	]	PUNCT
crln-19043	35	5	accessible	accessible	ADJ
crln-19043	35	6	to	to	ADP
crln-19043	35	7	users	user	NOUN
crln-19043	35	8	is	be	AUX
crln-19043	35	9	t	t	NOUN
crln-19043	35	10	control	control	VERB
crln-19043	35	11	your	your	PRON
crln-19043	35	12	enthusiasm	enthusiasm	NOUN
crln-19043	35	13	for	for	ADP
crln-19043	35	14	the	the	DET
crln-19043	35	15	technology	technology	NOUN
crln-19043	35	16	an	an	PRON
crln-19043	35	17	to	to	PART
crln-19043	35	18	make	make	VERB
crln-19043	35	19	the	the	DET
crln-19043	35	20	system	system	NOUN
crln-19043	35	21	as	as	ADV
crln-19043	35	22	easy	easy	ADJ
crln-19043	35	23	as	as	ADP
crln-19043	35	24	possible	possible	ADJ
crln-19043	35	25	an	an	DET
crln-19043	35	26	keep	keep	VERB
crln-19043	35	27	the	the	DET
crln-19043	35	28	options	option	NOUN
crln-19043	35	29	limited	limit	VERB
crln-19043	35	30	and	and	CCONJ
crln-19043	35	31	the	the	DET
crln-19043	35	32	recorde	recorde	PROPN
crln-19043	35	33	messages	message	NOUN
crln-19043	35	34	brief	brief	ADJ
crln-19043	35	35	.	.	PUNCT
crln-19043	35	36	”4	”4	PROPN
crln-19043	36	1	keep	keep	VERB
crln-19043	36	2	the	the	DET
crln-19043	36	3	m	m	NOUN
crln-19043	36	4	essage	essage	NOUN
crln-19043	36	5	clear	clear	ADJ
crln-19043	36	6	and	and	CCONJ
crln-19043	36	7	brief	brief	ADJ
crln-19043	36	8	in	in	ADP
crln-19043	36	9	addition	addition	NOUN
crln-19043	36	10	to	to	ADP
crln-19043	36	11	keeping	keep	VERB
crln-19043	36	12	the	the	DET
crln-19043	36	13	recorded	record	VERB
crln-19043	36	14	messag	messag	NOUN
crln-19043	36	15	brief	brief	NOUN
crln-19043	36	16	,	,	PUNCT
crln-19043	36	17	we	we	PRON
crln-19043	36	18	have	have	AUX
crln-19043	36	19	learned	learn	VERB
crln-19043	36	20	the	the	DET
crln-19043	36	21	importance	importance	NOUN
crln-19043	36	22	of	of	ADP
crln-19043	36	23	re	re	AUX
crln-19043	36	24	moving	move	VERB
crln-19043	36	25	ambiguity	ambiguity	NOUN
crln-19043	36	26	.	.	PUNCT
crln-19043	37	1	we	we	PRON
crln-19043	37	2	are	be	AUX
crln-19043	37	3	now	now	ADV
crln-19043	37	4	on	on	ADP
crln-19043	37	5	the	the	DET
crln-19043	37	6	fourt	fourt	ADJ
crln-19043	37	7	iteration	iteration	NOUN
crln-19043	37	8	of	of	ADP
crln-19043	37	9	the	the	DET
crln-19043	37	10	message	message	NOUN
crln-19043	37	11	.	.	PUNCT
crln-19043	38	1	for	for	ADP
crln-19043	38	2	the	the	DET
crln-19043	38	3	most	most	ADJ
crln-19043	38	4	part	part	NOUN
crln-19043	38	5	,	,	PUNCT
crln-19043	38	6	it	it	PRON
crln-19043	38	7	i	i	PRON
crln-19043	38	8	the	the	DET
crln-19043	38	9	“	"	PUNCT
crln-19043	38	10	standard	standard	NOUN
crln-19043	38	11	”	"	PUNCT
crln-19043	38	12	answering	answer	VERB
crln-19043	38	13	machine	machine	NOUN
crln-19043	38	14	message	message	NOUN
crln-19043	38	15	used	use	VERB
crln-19043	38	16	by	by	ADP
crln-19043	38	17	many	many	ADJ
crln-19043	38	18	people	people	NOUN
crln-19043	38	19	and	and	CCONJ
crln-19043	38	20	places	place	NOUN
crln-19043	38	21	:	:	PUNCT
crln-19043	38	22	“	"	PUNCT
crln-19043	38	23	you	you	PRON
crln-19043	38	24	have	have	AUX
crln-19043	38	25	reached	reach	VERB
crln-19043	38	26	the	the	DET
crln-19043	38	27	reference	reference	NOUN
crln-19043	38	28	desk	desk	NOUN
crln-19043	38	29	a	a	DET
crln-19043	38	30	the	the	DET
crln-19043	38	31	main	main	ADJ
crln-19043	38	32	library	library	NOUN
crln-19043	38	33	of	of	ADP
crln-19043	38	34	the	the	DET
crln-19043	38	35	university	university	PROPN
crln-19043	38	36	of	of	ADP
crln-19043	38	37	illinois	illinois	PROPN
crln-19043	38	38	a	a	DET
crln-19043	38	39	chicago	chicago	PROPN
crln-19043	38	40	.	.	PUNCT
crln-19043	39	1	the	the	DET
crln-19043	39	2	reference	reference	NOUN
crln-19043	39	3	librarians	librarian	NOUN
crln-19043	39	4	are	be	AUX
crln-19043	39	5	unable	unable	ADJ
crln-19043	39	6	t	t	PROPN
crln-19043	39	7	answer	answer	VERB
crln-19043	39	8	the	the	DET
crln-19043	39	9	phone	phone	NOUN
crln-19043	39	10	at	at	ADP
crln-19043	39	11	this	this	DET
crln-19043	39	12	time	time	NOUN
crln-19043	39	13	.	.	PUNCT
crln-19043	40	1	please	please	INTJ
crln-19043	40	2	leave	leave	VERB
crln-19043	40	3	message	message	NOUN
crln-19043	40	4	,	,	PUNCT
crln-19043	40	5	including	include	VERB
crln-19043	40	6	your	your	PRON
crln-19043	40	7	entire	entire	ADJ
crln-19043	40	8	question	question	NOUN
crln-19043	40	9	,	,	PUNCT
crln-19043	40	10	you	you	PRON
crln-19043	40	11	name	name	VERB
crln-19043	40	12	,	,	PUNCT
crln-19043	40	13	phone	phone	NOUN
crln-19043	40	14	number	number	NOUN
crln-19043	40	15	and	and	CCONJ
crln-19043	40	16	a	a	DET
crln-19043	40	17	time	time	NOUN
crln-19043	40	18	you	you	PRON
crln-19043	40	19	can	can	AUX
crln-19043	40	20	be	be	AUX
crln-19043	40	21	reached	reach	VERB
crln-19043	40	22	,	,	PUNCT
crln-19043	40	23	or	or	CCONJ
crln-19043	40	24	your	your	PRON
crln-19043	40	25	cms	cms	NOUN
crln-19043	40	26	user	user	NOUN
crln-19043	40	27	i	i	PROPN
crln-19043	40	28	d	d	PROPN
crln-19043	40	29	number	number	NOUN
crln-19043	40	30	if	if	SCONJ
crln-19043	40	31	you	you	PRON
crln-19043	40	32	wish	wish	VERB
crln-19043	40	33	a	a	DET
crln-19043	40	34	reply	reply	NOUN
crln-19043	40	35	by	by	ADP
crln-19043	40	36	e	e	NOUN
crln-19043	40	37	-	-	NOUN
crln-19043	40	38	mail	mail	NOUN
crln-19043	40	39	.	.	PUNCT
crln-19043	41	1	your	your	PRON
crln-19043	41	2	message	message	NOUN
crln-19043	41	3	will	will	AUX
crln-19043	41	4	be	be	AUX
crln-19043	41	5	answered	answer	VERB
crln-19043	41	6	in	in	ADP
crln-19043	41	7	the	the	DET
crln-19043	41	8	late	late	ADJ
crln-19043	41	9	morning	morning	NOUN
crln-19043	41	10	or	or	CCONJ
crln-19043	41	11	mid	mid	NOUN
crln-19043	41	12	-	-	NOUN
crln-19043	41	13	afternoon	afternoon	NOUN
crln-19043	41	14	,	,	PUNCT
crln-19043	41	15	monday	monday	PROPN
crln-19043	41	16	through	through	ADP
crln-19043	41	17	friday	friday	PROPN
crln-19043	41	18	.	.	PUNCT
crln-19043	42	1	messages	message	NOUN
crln-19043	42	2	received	receive	VERB
crln-19043	42	3	af	af	PROPN
crln-19043	42	4	ter	ter	NOUN
crln-19043	42	5	4	4	NUM
crln-19043	42	6	o	o	NOUN
crln-19043	42	7	’	'	PUNCT
crln-19043	42	8	clock	clock	NOUN
crln-19043	42	9	will	will	AUX
crln-19043	42	10	be	be	AUX
crln-19043	42	11	answered	answer	VERB
crln-19043	42	12	on	on	ADP
crln-19043	42	13	the	the	DET
crln-19043	42	14	follow	follow	NOUN
crln-19043	42	15	ing	ing	ADJ
crln-19043	42	16	weekday	weekday	NOUN
crln-19043	42	17	;	;	PUNCT
crln-19043	42	18	messages	message	NOUN
crln-19043	42	19	received	receive	VERB
crln-19043	42	20	on	on	ADP
crln-19043	42	21	saturda	saturda	NOUN
crln-19043	42	22	or	or	CCONJ
crln-19043	42	23	sunday	sunday	PROPN
crln-19043	42	24	will	will	AUX
crln-19043	42	25	be	be	AUX
crln-19043	42	26	answered	answer	VERB
crln-19043	42	27	the	the	DET
crln-19043	42	28	following	follow	VERB
crln-19043	42	29	mon	mon	PROPN
crln-19043	42	30	e	e	PROPN
crln-19043	42	31	e	e	PROPN
crln-19043	42	32	f	f	PROPN
crln-19043	42	33	n	n	PRON
crln-19043	42	34	t	t	PROPN
crln-19043	42	35	.	.	PUNCT
crln-19043	43	1	,	,	PUNCT
crln-19043	43	2	n	n	NOUN
crln-19043	43	3	e	e	X
crln-19043	43	4	e	e	AUX
crln-19043	43	5	k	k	PROPN
crln-19043	43	6	y	y	PROPN
crln-19043	43	7	­	­	VERB
crln-19043	43	8	g	g	PROPN
crln-19043	43	9	d	d	PROPN
crln-19043	43	10	y	y	PROPN
crln-19043	43	11	,	,	PUNCT
crln-19043	44	1	d	d	X
crln-19043	44	2	y	y	NOUN
crln-19043	44	3	o	o	X
crln-19043	44	4	t	t	X
crln-19043	44	5	o	o	NOUN
crln-19043	44	6	­	­	NOUN
crln-19043	44	7	­	­	NUM
crln-19043	44	8	g	g	PROPN
crln-19043	44	9	­	­	NUM
crln-19043	44	10	­	­	NUM
crln-19043	44	11	o	o	PROPN
crln-19043	45	1	d	d	X
crln-19043	45	2	d	d	X
crln-19043	45	3	d	d	X
crln-19043	45	4	e	e	NOUN
crln-19043	45	5	­	­	NUM
crln-19043	45	6	h	h	PROPN
crln-19043	45	7	s	s	PROPN
crln-19043	45	8	t	t	NOUN
crln-19043	45	9	t	t	X
crln-19043	45	10	o	o	NOUN
crln-19043	45	11	a	a	DET
crln-19043	45	12	r	r	NOUN
crln-19043	45	13	­	­	NOUN
crln-19043	45	14	­	­	NUM
crln-19043	45	15	y	y	PROPN
crln-19043	45	16	­	­	NUM
crln-19043	45	17	day	day	NOUN
crln-19043	45	18	.	.	PUNCT
crln-19043	46	1	if	if	SCONJ
crln-19043	46	2	you	you	PRON
crln-19043	46	3	want	want	VERB
crln-19043	46	4	the	the	DET
crln-19043	46	5	library	library	NOUN
crln-19043	46	6	hours	hour	NOUN
crln-19043	46	7	please	please	INTJ
crln-19043	46	8	press	press	VERB
crln-19043	46	9	‘	'	PUNCT
crln-19043	46	10	zero	zero	NUM
crln-19043	46	11	.	.	PUNCT
crln-19043	46	12	’	'	PUNCT
crln-19043	46	13	”	"	PUNCT
crln-19043	47	1	the	the	DET
crln-19043	47	2	actual	actual	ADJ
crln-19043	47	3	phraseology	phraseology	NOUN
crln-19043	47	4	of	of	ADP
crln-19043	47	5	the	the	DET
crln-19043	47	6	message	message	NOUN
crln-19043	47	7	has	have	AUX
crln-19043	47	8	turned	turn	VERB
crln-19043	47	9	out	out	ADP
crln-19043	47	10	to	to	PART
crln-19043	47	11	be	be	AUX
crln-19043	47	12	of	of	ADP
crln-19043	47	13	more	more	ADJ
crln-19043	47	14	than	than	ADP
crln-19043	47	15	passing	pass	VERB
crln-19043	47	16	impor­	impor­	NOUN
crln-19043	47	17	tance	tance	NOUN
crln-19043	47	18	.	.	PUNCT
crln-19043	48	1	in	in	ADP
crln-19043	48	2	the	the	DET
crln-19043	48	3	first	first	ADJ
crln-19043	48	4	iteration	iteration	NOUN
crln-19043	48	5	of	of	ADP
crln-19043	48	6	the	the	DET
crln-19043	48	7	message	message	NOUN
crln-19043	48	8	,	,	PUNCT
crln-19043	48	9	the	the	DET
crln-19043	48	10	phrase	phrase	NOUN
crln-19043	48	11	“	"	PUNCT
crln-19043	48	12	if	if	SCONJ
crln-19043	48	13	you	you	PRON
crln-19043	48	14	want	want	VERB
crln-19043	48	15	to	to	PART
crln-19043	48	16	leave	leave	VERB
crln-19043	48	17	a	a	DET
crln-19043	48	18	message	message	NOUN
crln-19043	48	19	”	"	PUNCT
crln-19043	48	20	stood	stand	VERB
crln-19043	48	21	in	in	ADP
crln-19043	48	22	place	place	NOUN
crln-19043	48	23	of	of	ADP
crln-19043	48	24	“	"	PUNCT
crln-19043	48	25	please	please	INTJ
crln-19043	48	26	leave	leave	VERB
crln-19043	48	27	a	a	DET
crln-19043	48	28	message	message	NOUN
crln-19043	48	29	.	.	PUNCT
crln-19043	48	30	”	"	PUNCT
crln-19043	49	1	as	as	ADP
crln-19043	49	2	a	a	DET
crln-19043	49	3	re­	re­	PROPN
crln-19043	49	4	sult	sult	NOUN
crln-19043	49	5	,	,	PUNCT
crln-19043	49	6	clients	client	NOUN
crln-19043	49	7	who	who	PRON
crln-19043	49	8	chose	choose	VERB
crln-19043	49	9	not	not	PART
crln-19043	49	10	to	to	PART
crln-19043	49	11	leave	leave	VERB
crln-19043	49	12	a	a	DET
crln-19043	49	13	message	message	NOUN
crln-19043	49	14	were	be	AUX
crln-19043	49	15	holding	hold	VERB
crln-19043	49	16	on	on	ADP
crln-19043	49	17	the	the	DET
crln-19043	49	18	line	line	NOUN
crln-19043	49	19	in	in	ADP
crln-19043	49	20	the	the	DET
crln-19043	49	21	apparent	apparent	ADJ
crln-19043	49	22	belief	belief	NOUN
crln-19043	49	23	that	that	SCONJ
crln-19043	49	24	someone	someone	PRON
crln-19043	49	25	would	would	AUX
crln-19043	49	26	eventually	eventually	ADV
crln-19043	49	27	pick	pick	VERB
crln-19043	49	28	up	up	ADP
crln-19043	49	29	the	the	DET
crln-19043	49	30	line	line	NOUN
crln-19043	49	31	if	if	SCONJ
crln-19043	49	32	they	they	PRON
crln-19043	49	33	chose	choose	VERB
crln-19043	49	34	not	not	PART
crln-19043	49	35	to	to	PART
crln-19043	49	36	leave	leave	VERB
crln-19043	49	37	a	a	DET
crln-19043	49	38	message	message	NOUN
crln-19043	49	39	.	.	PUNCT
crln-19043	50	1	once	once	ADV
crln-19043	50	2	the	the	DET
crln-19043	50	3	actual	actual	ADJ
crln-19043	50	4	wording	wording	NOUN
crln-19043	50	5	had	have	AUX
crln-19043	50	6	been	be	AUX
crln-19043	50	7	changed	change	VERB
crln-19043	50	8	(	(	PUNCT
crln-19043	50	9	with	with	ADP
crln-19043	50	10	some	some	DET
crln-19043	50	11	additional	additional	ADJ
crln-19043	50	12	vocal	vocal	ADJ
crln-19043	50	13	emphasis	emphasis	NOUN
crln-19043	50	14	on	on	ADP
crln-19043	50	15	the	the	DET
crln-19043	50	16	phrase	phrase	NOUN
crln-19043	50	17	,	,	PUNCT
crln-19043	50	18	“	"	PUNCT
crln-19043	50	19	leave	leave	VERB
crln-19043	50	20	a	a	DET
crln-19043	50	21	message	message	NOUN
crln-19043	50	22	”	"	PUNCT
crln-19043	50	23	)	)	PUNCT
crln-19043	50	24	,	,	PUNCT
crln-19043	50	25	this	this	DET
crln-19043	50	26	problem	problem	NOUN
crln-19043	50	27	cleared	clear	VERB
crln-19043	50	28	up	up	ADP
crln-19043	50	29	almost	almost	ADV
crln-19043	50	30	immediately	immediately	ADV
crln-19043	50	31	.	.	PUNCT
crln-19043	51	1	we	we	PRON
crln-19043	51	2	also	also	ADV
crln-19043	51	3	believe	believe	VERB
crln-19043	51	4	it	it	PRON
crln-19043	51	5	is	be	AUX
crln-19043	51	6	im­	im­	PROPN
crln-19043	51	7	portant	portant	NOUN
crln-19043	51	8	to	to	PART
crln-19043	51	9	tell	tell	VERB
crln-19043	51	10	callers	caller	NOUN
crln-19043	51	11	when	when	SCONJ
crln-19043	51	12	they	they	PRON
crln-19043	51	13	can	can	AUX
crln-19043	51	14	expect	expect	VERB
crln-19043	51	15	to	to	PART
crln-19043	51	16	have	have	VERB
crln-19043	51	17	their	their	PRON
crln-19043	51	18	queries	query	NOUN
crln-19043	51	19	answered	answer	VERB
crln-19043	51	20	in	in	ADP
crln-19043	51	21	order	order	NOUN
crln-19043	51	22	to	to	PART
crln-19043	51	23	reduce	reduce	VERB
crln-19043	51	24	user	user	NOUN
crln-19043	51	25	frustration	frustration	NOUN
crln-19043	51	26	and	and	CCONJ
crln-19043	51	27	forestall	forestall	VERB
crln-19043	51	28	unrealistic	unrealistic	ADJ
crln-19043	51	29	expec­	expec­	NOUN
crln-19043	51	30	tations	tation	NOUN
crln-19043	51	31	of	of	ADP
crln-19043	51	32	response	response	NOUN
crln-19043	51	33	time	time	NOUN
crln-19043	51	34	.	.	PUNCT
crln-19043	52	1	handling	handle	VERB
crln-19043	52	2	voice	voice	NOUN
crln-19043	52	3	mail	mail	NOUN
crln-19043	52	4	reference	reference	NOUN
crln-19043	52	5	queries	query	VERB
crln-19043	52	6	in	in	ADP
crln-19043	52	7	the	the	DET
crln-19043	52	8	first	first	ADJ
crln-19043	52	9	six	six	NUM
crln-19043	52	10	months	month	NOUN
crln-19043	52	11	,	,	PUNCT
crln-19043	52	12	there	there	PRON
crln-19043	52	13	were	be	VERB
crln-19043	52	14	a	a	DET
crln-19043	52	15	total	total	NOUN
crln-19043	52	16	of	of	ADP
crln-19043	52	17	1,995	1,995	NUM
crln-19043	52	18	calls	call	NOUN
crln-19043	52	19	transferred	transfer	VERB
crln-19043	52	20	to	to	ADP
crln-19043	52	21	the	the	DET
crln-19043	52	22	voice	voice	NOUN
crln-19043	52	23	mail	mail	NOUN
crln-19043	52	24	system	system	NOUN
crln-19043	52	25	during	during	ADP
crln-19043	52	26	regular	regular	ADJ
crln-19043	52	27	desk	desk	NOUN
crln-19043	52	28	hours	hour	NOUN
crln-19043	52	29	when	when	SCONJ
crln-19043	52	30	a	a	DET
crln-19043	52	31	librarian	librarian	NOUN
crln-19043	52	32	did	do	AUX
crln-19043	52	33	not	not	PART
crln-19043	52	34	pick	pick	VERB
crln-19043	52	35	up	up	ADP
crln-19043	52	36	the	the	DET
crln-19043	52	37	phone	phone	NOUN
crln-19043	52	38	before	before	ADP
crln-19043	52	39	the	the	DET
crln-19043	52	40	fourth	fourth	ADJ
crln-19043	52	41	ring	ring	NOUN
crln-19043	52	42	.	.	PUNCT
crln-19043	53	1	once	once	ADV
crln-19043	53	2	a	a	DET
crln-19043	53	3	call	call	NOUN
crln-19043	53	4	has	have	AUX
crln-19043	53	5	entered	enter	VERB
crln-19043	53	6	voice	voice	NOUN
crln-19043	53	7	mail	mail	NOUN
crln-19043	53	8	it	it	PRON
crln-19043	53	9	can	can	AUX
crln-19043	53	10	not	not	PART
crln-19043	53	11	be	be	AUX
crln-19043	53	12	overridden	overridden	ADJ
crln-19043	53	13	.	.	PUNCT
crln-19043	54	1	callers	caller	NOUN
crln-19043	54	2	that	that	PRON
crln-19043	54	3	transferred	transfer	VERB
crln-19043	54	4	to	to	ADP
crln-19043	54	5	the	the	DET
crln-19043	54	6	li­	li­	NOUN
crln-19043	54	7	brary	brary	PROPN
crln-19043	54	8	hours	hour	NOUN
crln-19043	54	9	recording	recording	NOUN
crln-19043	54	10	were	be	AUX
crln-19043	54	11	not	not	PART
crln-19043	54	12	counted	count	VERB
crln-19043	54	13	for	for	ADP
crln-19043	54	14	technical	technical	ADJ
crln-19043	54	15	reasons	reason	NOUN
crln-19043	54	16	,	,	PUNCT
crln-19043	54	17	while	while	SCONJ
crln-19043	54	18	clients	client	NOUN
crln-19043	54	19	calling	call	VERB
crln-19043	54	20	the	the	DET
crln-19043	54	21	ref­	ref­	NOUN
crln-19043	54	22	erence	erence	NOUN
crln-19043	54	23	desk	desk	NOUN
crln-19043	54	24	after	after	ADP
crln-19043	54	25	hours	hour	NOUN
crln-19043	54	26	are	be	AUX
crln-19043	54	27	automatically	automatically	ADV
crln-19043	54	28	trans­	trans­	VERB
crln-19043	54	29	ferred	ferred	ADJ
crln-19043	54	30	to	to	ADP
crln-19043	54	31	the	the	DET
crln-19043	54	32	hours	hour	NOUN
crln-19043	54	33	tape	tape	NOUN
crln-19043	54	34	.	.	PUNCT
crln-19043	55	1	hang	hang	VERB
crln-19043	55	2	ups	up	NOUN
crln-19043	55	3	accounted	account	VERB
crln-19043	55	4	for	for	ADP
crln-19043	55	5	876	876	NUM
crln-19043	55	6	calls	call	NOUN
crln-19043	55	7	(	(	PUNCT
crln-19043	55	8	43.9	43.9	NUM
crln-19043	55	9	percent	percent	NOUN
crln-19043	55	10	)	)	PUNCT
crln-19043	55	11	,	,	PUNCT
crln-19043	55	12	and	and	CCONJ
crln-19043	55	13	44	44	NUM
crln-19043	55	14	callers	caller	NOUN
crln-19043	55	15	(	(	PUNCT
crln-19043	55	16	2.2	2.2	NUM
crln-19043	55	17	percent	percent	NOUN
crln-19043	55	18	)	)	PUNCT
crln-19043	55	19	did	do	AUX
crln-19043	55	20	not	not	PART
crln-19043	55	21	identify	identify	VERB
crln-19043	55	22	themselves	themselves	PRON
crln-19043	55	23	.	.	PUNCT
crln-19043	56	1	the	the	DET
crln-19043	56	2	ref­	ref­	PROPN
crln-19043	56	3	erence	erence	PROPN
crln-19043	56	4	department	department	PROPN
crln-19043	56	5	successfully	successfully	ADV
crln-19043	56	6	contacted	contact	VERB
crln-19043	56	7	907	907	NUM
crln-19043	56	8	of	of	ADP
crln-19043	56	9	the	the	DET
crln-19043	56	10	1,075	1,075	NUM
crln-19043	56	11	callers	caller	NOUN
crln-19043	56	12	who	who	PRON
crln-19043	56	13	identified	identify	VERB
crln-19043	56	14	themselves	themselves	PRON
crln-19043	56	15	(	(	PUNCT
crln-19043	56	16	84.3	84.3	NUM
crln-19043	56	17	percent	percent	NOUN
crln-19043	56	18	)	)	PUNCT
crln-19043	56	19	.	.	PUNCT
crln-19043	57	1	not	not	PART
crln-19043	57	2	surprisingly	surprisingly	ADV
crln-19043	57	3	,	,	PUNCT
crln-19043	57	4	95.5	95.5	NUM
crln-19043	57	5	percent	percent	NOUN
crln-19043	57	6	of	of	ADP
crln-19043	57	7	the	the	DET
crln-19043	57	8	identified	identify	VERB
crln-19043	57	9	callers	caller	NOUN
crln-19043	57	10	chose	choose	VERB
crln-19043	57	11	phone	phone	NOUN
crln-19043	57	12	,	,	PUNCT
crln-19043	57	13	rather	rather	ADV
crln-19043	57	14	than	than	ADP
crln-19043	57	15	electronic	electronic	ADJ
crln-19043	57	16	mail	mail	NOUN
crln-19043	57	17	,	,	PUNCT
crln-19043	57	18	as	as	ADP
crln-19043	57	19	their	their	PRON
crln-19043	57	20	means	mean	NOUN
crln-19043	57	21	of	of	ADP
crln-19043	57	22	receiving	receive	VERB
crln-19043	57	23	answers	answer	NOUN
crln-19043	57	24	to	to	ADP
crln-19043	57	25	their	their	PRON
crln-19043	57	26	queries	query	NOUN
crln-19043	57	27	.	.	PUNCT
crln-19043	58	1	the	the	DET
crln-19043	58	2	1,075	1,075	NUM
crln-19043	58	3	identified	identify	VERB
crln-19043	58	4	callers	caller	NOUN
crln-19043	58	5	left	leave	VERB
crln-19043	58	6	1,283	1,283	NUM
crln-19043	58	7	queries	query	NOUN
crln-19043	58	8	.	.	PUNCT
crln-19043	59	1	known	know	VERB
crln-19043	59	2	item	item	NOUN
crln-19043	59	3	searches	search	NOUN
crln-19043	59	4	accounted	account	VERB
crln-19043	59	5	for	for	ADP
crln-19043	59	6	833	833	NUM
crln-19043	59	7	queries	query	NOUN
crln-19043	59	8	(	(	PUNCT
crln-19043	59	9	64.9	64.9	NUM
crln-19043	59	10	percent	percent	NOUN
crln-19043	59	11	)	)	PUNCT
crln-19043	59	12	,	,	PUNCT
crln-19043	59	13	ref­	ref­	NOUN
crln-19043	59	14	erence	erence	NOUN
crln-19043	59	15	questions	question	NOUN
crln-19043	59	16	numbered	number	VERB
crln-19043	59	17	299	299	NUM
crln-19043	59	18	(	(	PUNCT
crln-19043	59	19	23.3	23.3	NUM
crln-19043	59	20	percent	percent	NOUN
crln-19043	59	21	)	)	PUNCT
crln-19043	59	22	,	,	PUNCT
crln-19043	59	23	and	and	CCONJ
crln-19043	59	24	referrals	referral	NOUN
crln-19043	59	25	totaled	total	VERB
crln-19043	59	26	151	151	NUM
crln-19043	59	27	(	(	PUNCT
crln-19043	59	28	11.7	11.7	NUM
crln-19043	59	29	percent	percent	NOUN
crln-19043	59	30	)	)	PUNCT
crln-19043	59	31	.	.	PUNCT
crln-19043	60	1	voice	voice	NOUN
crln-19043	60	2	mail	mail	NOUN
crln-19043	60	3	messages	message	NOUN
crln-19043	60	4	are	be	AUX
crln-19043	60	5	answered	answer	VERB
crln-19043	60	6	monday	monday	PROPN
crln-19043	60	7	through	through	ADP
crln-19043	60	8	friday	friday	PROPN
crln-19043	60	9	in	in	ADP
crln-19043	60	10	the	the	DET
crln-19043	60	11	late	late	ADJ
crln-19043	60	12	morning	morning	NOUN
crln-19043	60	13	and	and	CCONJ
crln-19043	60	14	late	late	ADJ
crln-19043	60	15	afternoon	afternoon	NOUN
crln-19043	60	16	.	.	PUNCT
crln-19043	61	1	no	no	DET
crln-19043	61	2	attempt	attempt	NOUN
crln-19043	61	3	is	be	AUX
crln-19043	61	4	made	make	VERB
crln-19043	61	5	to	to	PART
crln-19043	61	6	answer	answer	VERB
crln-19043	61	7	on	on	ADP
crln-19043	61	8	evenings	evening	NOUN
crln-19043	61	9	or	or	CCONJ
crln-19043	61	10	weekends	weekend	NOUN
crln-19043	61	11	because	because	SCONJ
crln-19043	61	12	of	of	ADP
crln-19043	61	13	limited	limited	ADJ
crln-19043	61	14	staff­	staff­	PROPN
crln-19043	61	15	ing	ing	ADJ
crln-19043	61	16	.	.	PUNCT
crln-19043	62	1	the	the	DET
crln-19043	62	2	department	department	NOUN
crln-19043	62	3	has	have	VERB
crln-19043	62	4	a	a	DET
crln-19043	62	5	voice	voice	NOUN
crln-19043	62	6	mail	mail	NOUN
crln-19043	62	7	coordi­	coordi­	NOUN
crln-19043	62	8	nator	nator	NOUN
crln-19043	62	9	who	who	PRON
crln-19043	62	10	assigns	assign	VERB
crln-19043	62	11	voice	voice	NOUN
crln-19043	62	12	mail	mail	NOUN
crln-19043	62	13	service	service	NOUN
crln-19043	62	14	to	to	ADP
crln-19043	62	15	our	our	PRON
crln-19043	62	16	four	four	NUM
crln-19043	62	17	resident	resident	NOUN
crln-19043	62	18	librarians	librarian	NOUN
crln-19043	62	19	on	on	ADP
crln-19043	62	20	a	a	DET
crln-19043	62	21	rotating	rotate	VERB
crln-19043	62	22	basis	basis	NOUN
crln-19043	62	23	.	.	PUNCT
crln-19043	63	1	it	it	PRON
crln-19043	63	2	normally	normally	ADV
crln-19043	63	3	takes	take	VERB
crln-19043	63	4	two	two	NUM
crln-19043	63	5	to	to	PART
crln-19043	63	6	two	two	NUM
crln-19043	63	7	-	-	PUNCT
crln-19043	63	8	and	and	CCONJ
crln-19043	63	9	-	-	PUNCT
crln-19043	63	10	a	a	DET
crln-19043	63	11	-	-	PUNCT
crln-19043	63	12	half	half	NOUN
crln-19043	63	13	hours	hour	NOUN
crln-19043	63	14	per	per	ADP
crln-19043	63	15	day	day	NOUN
crln-19043	63	16	to	to	PART
crln-19043	63	17	listen	listen	VERB
crln-19043	63	18	to	to	ADP
crln-19043	63	19	voice	voice	NOUN
crln-19043	63	20	mail	mail	NOUN
crln-19043	63	21	,	,	PUNCT
crln-19043	63	22	find	find	VERB
crln-19043	63	23	the	the	DET
crln-19043	63	24	answers	answer	NOUN
crln-19043	63	25	,	,	PUNCT
crln-19043	63	26	and	and	CCONJ
crln-19043	63	27	respond	respond	VERB
crln-19043	63	28	.	.	PUNCT
crln-19043	64	1	this	this	DET
crln-19043	64	2	service	service	NOUN
crln-19043	64	3	is	be	AUX
crln-19043	64	4	counted	count	VERB
crln-19043	64	5	as	as	ADP
crln-19043	64	6	public	public	ADJ
crln-19043	64	7	contact	contact	NOUN
crln-19043	64	8	hours	hour	NOUN
crln-19043	64	9	,	,	PUNCT
crln-19043	64	10	and	and	CCONJ
crln-19043	64	11	the	the	DET
crln-19043	64	12	librarian	librarian	NOUN
crln-19043	64	13	is	be	AUX
crln-19043	64	14	accordingly	accordingly	ADV
crln-19043	64	15	assigned	assign	VERB
crln-19043	64	16	fewer	few	ADJ
crln-19043	64	17	desk	desk	NOUN
crln-19043	64	18	hours	hour	NOUN
crln-19043	64	19	that	that	DET
crln-19043	64	20	day	day	NOUN
crln-19043	64	21	.	.	PUNCT
crln-19043	65	1	ju	ju	PROPN
crln-19043	65	2	n	n	PROPN
crln-19043	65	3	e	e	PROPN
crln-19043	65	4	1	1	NUM
crln-19043	65	5	9	9	NUM
crln-19043	65	6	9	9	NUM
crln-19043	65	7	4	4	NUM
crln-19043	65	8	/3	/3	SYM
crln-19043	65	9	4	4	NUM
crln-19043	65	10	5	5	NUM
crln-19043	65	11	the	the	DET
crln-19043	65	12	department	department	NOUN
crln-19043	65	13	has	have	AUX
crln-19043	65	14	developed	develop	VERB
crln-19043	65	15	two	two	NUM
crln-19043	65	16	printed	print	VERB
crln-19043	65	17	forms	form	NOUN
crln-19043	65	18	for	for	ADP
crln-19043	65	19	voice	voice	NOUN
crln-19043	65	20	mail	mail	NOUN
crln-19043	65	21	.	.	PUNCT
crln-19043	66	1	the	the	DET
crln-19043	66	2	first	first	ADJ
crln-19043	66	3	form	form	NOUN
crln-19043	66	4	is	be	AUX
crln-19043	66	5	for	for	ADP
crln-19043	66	6	a	a	DET
crln-19043	66	7	daily	daily	ADJ
crln-19043	66	8	tally	tally	NOUN
crln-19043	66	9	of	of	ADP
crln-19043	66	10	statistics	statistic	NOUN
crln-19043	66	11	.	.	PUNCT
crln-19043	67	1	the	the	DET
crln-19043	67	2	second	second	ADJ
crln-19043	67	3	form	form	NOUN
crln-19043	67	4	is	be	AUX
crln-19043	67	5	a	a	DET
crln-19043	67	6	voice	voice	NOUN
crln-19043	67	7	mail	mail	NOUN
crln-19043	67	8	log	log	NOUN
crln-19043	67	9	.	.	PUNCT
crln-19043	68	1	each	each	DET
crln-19043	68	2	identified	identify	VERB
crln-19043	68	3	call	call	NOUN
crln-19043	68	4	is	be	AUX
crln-19043	68	5	put	put	VERB
crln-19043	68	6	on	on	ADP
crln-19043	68	7	a	a	DET
crln-19043	68	8	sepa­	sepa­	NOUN
crln-19043	68	9	rate	rate	NOUN
crln-19043	68	10	log	log	NOUN
crln-19043	68	11	sheet	sheet	NOUN
crln-19043	68	12	.	.	PUNCT
crln-19043	69	1	the	the	DET
crln-19043	69	2	information	information	NOUN
crln-19043	69	3	includes	include	VERB
crln-19043	69	4	caller	caller	NOUN
crln-19043	69	5	’s	’s	PART
crln-19043	69	6	name	name	NOUN
crln-19043	69	7	,	,	PUNCT
crln-19043	69	8	phone	phone	NOUN
crln-19043	69	9	number	number	NOUN
crln-19043	69	10	or	or	CCONJ
crln-19043	69	11	e	e	NOUN
crln-19043	69	12	-	-	NOUN
crln-19043	69	13	mail	mail	NOUN
crln-19043	69	14	address	address	NOUN
crln-19043	69	15	,	,	PUNCT
crln-19043	69	16	name	name	NOUN
crln-19043	69	17	of	of	ADP
crln-19043	69	18	the	the	DET
crln-19043	69	19	responding	respond	VERB
crln-19043	69	20	librarian	librarian	NOUN
crln-19043	69	21	,	,	PUNCT
crln-19043	69	22	date	date	NOUN
crln-19043	69	23	of	of	ADP
crln-19043	69	24	listening	listening	NOUN
crln-19043	69	25	,	,	PUNCT
crln-19043	69	26	and	and	CCONJ
crln-19043	69	27	whether	whether	SCONJ
crln-19043	69	28	a.m.	a.m.	NOUN
crln-19043	69	29	or	or	CCONJ
crln-19043	69	30	p.m.	p.m.	NOUN
crln-19043	69	31	the	the	DET
crln-19043	69	32	respondent	respondent	NOUN
crln-19043	69	33	writes	write	VERB
crln-19043	69	34	down	down	ADP
crln-19043	69	35	the	the	DET
crln-19043	69	36	question	question	NOUN
crln-19043	69	37	,	,	PUNCT
crln-19043	69	38	sources	source	NOUN
crln-19043	69	39	consulted	consult	VERB
crln-19043	69	40	,	,	PUNCT
crln-19043	69	41	and	and	CCONJ
crln-19043	69	42	answer	answer	NOUN
crln-19043	69	43	.	.	PUNCT
crln-19043	70	1	finally	finally	ADV
crln-19043	70	2	,	,	PUNCT
crln-19043	70	3	the	the	DET
crln-19043	70	4	librarian	librarian	ADJ
crln-19043	70	5	notes	note	VERB
crln-19043	70	6	whether	whether	SCONJ
crln-19043	70	7	the	the	DET
crln-19043	70	8	response	response	NOUN
crln-19043	70	9	was	be	AUX
crln-19043	70	10	via	via	ADP
crln-19043	70	11	phone	phone	NOUN
crln-19043	70	12	or	or	CCONJ
crln-19043	70	13	electronic	electronic	ADJ
crln-19043	70	14	mail	mail	NOUN
crln-19043	70	15	,	,	PUNCT
crln-19043	70	16	the	the	DET
crln-19043	70	17	times	time	NOUN
crln-19043	70	18	a	a	DET
crln-19043	70	19	phone	phone	NOUN
crln-19043	70	20	response	response	NOUN
crln-19043	70	21	was	be	AUX
crln-19043	70	22	attempted	attempt	VERB
crln-19043	70	23	(	(	PUNCT
crln-19043	70	24	a	a	DET
crln-19043	70	25	maxi­	maxi­	X
crln-19043	70	26	mum	mum	NOUN
crln-19043	70	27	of	of	ADP
crln-19043	70	28	four	four	NUM
crln-19043	70	29	attempts	attempt	NOUN
crln-19043	70	30	spread	spread	VERB
crln-19043	70	31	over	over	ADP
crln-19043	70	32	a	a	DET
crln-19043	70	33	two	two	NUM
crln-19043	70	34	-	-	PUNCT
crln-19043	70	35	day	day	NOUN
crln-19043	70	36	period	period	NOUN
crln-19043	70	37	)	)	PUNCT
crln-19043	70	38	,	,	PUNCT
crln-19043	70	39	further	further	ADJ
crln-19043	70	40	action	action	NOUN
crln-19043	70	41	to	to	PART
crln-19043	70	42	be	be	AUX
crln-19043	70	43	taken	take	VERB
crln-19043	70	44	or	or	CCONJ
crln-19043	70	45	comments	comment	NOUN
crln-19043	70	46	,	,	PUNCT
crln-19043	70	47	and	and	CCONJ
crln-19043	70	48	whether	whether	SCONJ
crln-19043	70	49	the	the	DET
crln-19043	70	50	message	message	NOUN
crln-19043	70	51	was	be	AUX
crln-19043	70	52	deleted	delete	VERB
crln-19043	70	53	from	from	ADP
crln-19043	70	54	voice	voice	NOUN
crln-19043	70	55	mail	mail	NOUN
crln-19043	70	56	after	after	SCONJ
crln-19043	70	57	the	the	DET
crln-19043	70	58	transaction	transaction	NOUN
crln-19043	70	59	was	be	AUX
crln-19043	70	60	completed	complete	VERB
crln-19043	70	61	.	.	PUNCT
crln-19043	71	1	conclusions	conclusion	NOUN
crln-19043	71	2	voice	voice	NOUN
crln-19043	71	3	mail	mail	NOUN
crln-19043	71	4	is	be	AUX
crln-19043	71	5	a	a	DET
crln-19043	71	6	developing	develop	VERB
crln-19043	71	7	technology	technology	NOUN
crln-19043	71	8	that	that	PRON
crln-19043	71	9	will	will	AUX
crln-19043	71	10	allow	allow	VERB
crln-19043	71	11	reference	reference	NOUN
crln-19043	71	12	librarians	librarian	NOUN
crln-19043	71	13	to	to	PART
crln-19043	71	14	continue	continue	VERB
crln-19043	71	15	serving	serve	VERB
crln-19043	71	16	the	the	DET
crln-19043	71	17	patrons	patron	NOUN
crln-19043	71	18	who	who	PRON
crln-19043	71	19	are	be	AUX
crln-19043	71	20	physically	physically	ADV
crln-19043	71	21	present	present	ADJ
crln-19043	71	22	,	,	PUNCT
crln-19043	71	23	while	while	SCONJ
crln-19043	71	24	allowing	allow	VERB
crln-19043	71	25	contact	contact	NOUN
crln-19043	71	26	via	via	ADP
crln-19043	71	27	telephone	telephone	NOUN
crln-19043	71	28	to	to	PART
crln-19043	71	29	continue	continue	VERB
crln-19043	71	30	.	.	PUNCT
crln-19043	72	1	as	as	ADV
crln-19043	72	2	long	long	ADV
crln-19043	72	3	as	as	SCONJ
crln-19043	72	4	the	the	DET
crln-19043	72	5	messages	message	NOUN
crln-19043	72	6	are	be	AUX
crln-19043	72	7	checked	check	VERB
crln-19043	72	8	often	often	ADV
crln-19043	72	9	and	and	CCONJ
crln-19043	72	10	answered	answer	VERB
crln-19043	72	11	promptly	promptly	ADV
crln-19043	72	12	,	,	PUNCT
crln-19043	72	13	users	user	NOUN
crln-19043	72	14	are	be	AUX
crln-19043	72	15	likely	likely	ADJ
crln-19043	72	16	to	to	PART
crln-19043	72	17	accept	accept	VERB
crln-19043	72	18	the	the	DET
crln-19043	72	19	delayed	delay	VERB
crln-19043	72	20	but	but	CCONJ
crln-19043	72	21	assured	assure	VERB
crln-19043	72	22	responses	response	NOUN
crln-19043	72	23	of	of	ADP
crln-19043	72	24	voice	voice	NOUN
crln-19043	72	25	mail	mail	NOUN
crln-19043	72	26	.	.	PUNCT
crln-19043	73	1	in	in	ADP
crln-19043	73	2	our	our	PRON
crln-19043	73	3	experience	experience	NOUN
crln-19043	73	4	,	,	PUNCT
crln-19043	73	5	there	there	PRON
crln-19043	73	6	have	have	AUX
crln-19043	73	7	been	be	AUX
crln-19043	73	8	more	more	ADJ
crln-19043	73	9	com­	com­	NOUN
crln-19043	73	10	ments	ment	NOUN
crln-19043	73	11	about	about	ADP
crln-19043	73	12	how	how	SCONJ
crln-19043	73	13	useful	useful	ADJ
crln-19043	73	14	the	the	DET
crln-19043	73	15	system	system	NOUN
crln-19043	73	16	is	be	AUX
crln-19043	73	17	,	,	PUNCT
crln-19043	73	18	than	than	SCONJ
crln-19043	73	19	there	there	PRON
crln-19043	73	20	have	have	AUX
crln-19043	73	21	been	be	AUX
crln-19043	73	22	negatives	negative	NOUN
crln-19043	73	23	.	.	PUNCT
crln-19043	74	1	while	while	SCONJ
crln-19043	74	2	patrons	patron	NOUN
crln-19043	74	3	pre­	pre­	PROPN
crln-19043	74	4	fer	fer	PROPN
crln-19043	74	5	to	to	PART
crln-19043	74	6	speak	speak	VERB
crln-19043	74	7	with	with	ADP
crln-19043	74	8	a	a	DET
crln-19043	74	9	living	live	VERB
crln-19043	74	10	human	human	ADJ
crln-19043	74	11	being	being	NOUN
crln-19043	74	12	,	,	PUNCT
crln-19043	74	13	voice	voice	NOUN
crln-19043	74	14	mail	mail	NOUN
crln-19043	74	15	offers	offer	VERB
crln-19043	74	16	an	an	DET
crln-19043	74	17	alternative	alternative	NOUN
crln-19043	74	18	to	to	ADP
crln-19043	74	19	the	the	DET
crln-19043	74	20	busy	busy	ADJ
crln-19043	74	21	signal	signal	NOUN
crln-19043	74	22	that	that	PRON
crln-19043	74	23	should	should	AUX
crln-19043	74	24	not	not	PART
crln-19043	74	25	be	be	AUX
crln-19043	74	26	overlooked	overlook	VERB
crln-19043	74	27	.	.	PUNCT
crln-19043	75	1	in	in	ADP
crln-19043	75	2	fact	fact	NOUN
crln-19043	75	3	,	,	PUNCT
crln-19043	75	4	some	some	DET
crln-19043	75	5	pa­	pa­	ADJ
crln-19043	75	6	trons	tron	NOUN
crln-19043	75	7	have	have	AUX
crln-19043	75	8	been	be	AUX
crln-19043	75	9	identified	identify	VERB
crln-19043	75	10	as	as	ADP
crln-19043	75	11	“	"	PUNCT
crln-19043	75	12	regular	regular	ADJ
crln-19043	75	13	callers	caller	NOUN
crln-19043	75	14	”	"	PUNCT
crln-19043	75	15	to	to	ADP
crln-19043	75	16	the	the	DET
crln-19043	75	17	voice	voice	NOUN
crln-19043	75	18	mail	mail	NOUN
crln-19043	75	19	system	system	NOUN
crln-19043	75	20	.	.	PUNCT
crln-19043	76	1	voice	voice	NOUN
crln-19043	76	2	mail	mail	NOUN
crln-19043	76	3	is	be	AUX
crln-19043	76	4	particu­	particu­	NOUN
crln-19043	76	5	larly	larly	ADV
crln-19043	76	6	beneficial	beneficial	ADJ
crln-19043	76	7	to	to	ADP
crln-19043	76	8	the	the	DET
crln-19043	76	9	interactions	interaction	NOUN
crln-19043	76	10	between	between	ADP
crln-19043	76	11	ref­	ref­	PROPN
crln-19043	76	12	erence	erence	NOUN
crln-19043	76	13	staff	staff	NOUN
crln-19043	76	14	and	and	CCONJ
crln-19043	76	15	in	in	ADP
crln-19043	76	16	-	-	PUNCT
crln-19043	76	17	person	person	NOUN
crln-19043	76	18	clients	client	NOUN
crln-19043	76	19	during	during	ADP
crln-19043	76	20	the	the	DET
crln-19043	76	21	busiest	busy	ADJ
crln-19043	76	22	portions	portion	NOUN
crln-19043	76	23	of	of	ADP
crln-19043	76	24	the	the	DET
crln-19043	76	25	day	day	NOUN
crln-19043	76	26	.	.	PUNCT
crln-19043	77	1	a	a	DET
crln-19043	77	2	more	more	ADV
crln-19043	77	3	thorough	thorough	ADJ
crln-19043	77	4	reference	reference	NOUN
crln-19043	77	5	transaction	transaction	NOUN
crln-19043	77	6	is	be	AUX
crln-19043	77	7	likely	likely	ADJ
crln-19043	77	8	to	to	PART
crln-19043	77	9	occur	occur	VERB
crln-19043	77	10	in	in	ADP
crln-19043	77	11	an	an	DET
crln-19043	77	12	environment	environment	NOUN
crln-19043	77	13	not	not	PART
crln-19043	77	14	driven	drive	VERB
crln-19043	77	15	by	by	ADP
crln-19043	77	16	the	the	DET
crln-19043	77	17	interruptions	interruption	NOUN
crln-19043	77	18	of	of	ADP
crln-19043	77	19	ringing	ring	VERB
crln-19043	77	20	phones	phone	NOUN
crln-19043	77	21	.	.	PUNCT
crln-19043	78	1	notes	note	NOUN
crln-19043	78	2	1	1	NUM
crln-19043	78	3	.	.	PUNCT
crln-19043	78	4	c.	c.	PROPN
crln-19043	78	5	h.	h.	PROPN
crln-19043	78	6	nolan	nolan	PROPN
crln-19043	78	7	,	,	PUNCT
crln-19043	78	8	“	"	PUNCT
crln-19043	78	9	voice	voice	NOUN
crln-19043	78	10	messaging	message	VERB
crln-19043	78	11	technology	technology	NOUN
crln-19043	78	12	and	and	CCONJ
crln-19043	78	13	library	library	NOUN
crln-19043	78	14	applications	application	NOUN
crln-19043	78	15	,	,	PUNCT
crln-19043	78	16	”	"	PUNCT
crln-19043	78	17	c	c	PROPN
crln-19043	78	18	a	a	DET
crln-19043	78	19	n	n	NOUN
crln-19043	78	20	a	a	PRON
crln-19043	78	21	d	d	X
crln-19043	78	22	ia	ia	PROPN
crln-19043	78	23	n	n	ADV
crln-19043	78	24	l	l	NOUN
crln-19043	78	25	ibrary	ibrary	ADJ
crln-19043	78	26	o	o	X
crln-19043	78	27	u	u	NOUN
crln-19043	78	28	r	r	NOUN
crln-19043	78	29	n	n	ADV
crln-19043	78	30	a	a	DET
crln-19043	78	31	l	l	NOUN
crln-19043	78	32	49	49	NUM
crln-19043	78	33	(	(	PUNCT
crln-19043	78	34	j	j	NOUN
crln-19043	78	35	u	u	NOUN
crln-19043	78	36	n	n	PROPN
crln-19043	78	37	e	e	PROPN
crln-19043	78	38	1992	1992	NUM
crln-19043	78	39	):	):	PUNCT
crln-19043	78	40	217	217	NUM
crln-19043	78	41	-	-	SYM
crln-19043	78	42	20	20	NUM
crln-19043	78	43	.	.	PUNCT
crln-19043	79	1	2	2	X
crln-19043	79	2	.	.	X
crln-19043	79	3	bruce	bruce	PROPN
crln-19043	79	4	flanders	flanders	PROPN
crln-19043	79	5	,	,	PUNCT
crln-19043	79	6	“	"	PUNCT
crln-19043	79	7	voice	voice	NOUN
crln-19043	79	8	mail	mail	NOUN
crln-19043	79	9	:	:	PUNCT
crln-19043	79	10	enhancing	enhance	VERB
crln-19043	79	11	ommunications	ommunication	NOUN
crln-19043	79	12	,	,	PUNCT
crln-19043	79	13	”	"	PUNCT
crln-19043	79	14	c	c	PROPN
crln-19043	79	15	om	om	PROPN
crln-19043	79	16	puters	puter	NOUN
crln-19043	79	17	in	in	ADP
crln-19043	79	18	l	l	NOUN
crln-19043	79	19	ibraries	ibrarie	NOUN
crln-19043	79	20	11	11	NUM
crln-19043	79	21	(	(	PUNCT
crln-19043	79	22	february	february	NOUN
crln-19043	79	23	1991	1991	NUM
crln-19043	79	24	):	):	PUNCT
crln-19043	79	25	28	28	NUM
crln-19043	79	26	-	-	SYM
crln-19043	79	27	29	29	NUM
crln-19043	79	28	.	.	PUNCT
crln-19043	80	1	3	3	X
crln-19043	80	2	.	.	X
crln-19043	81	1	the	the	DET
crln-19043	81	2	main	main	ADJ
crln-19043	81	3	library	library	NOUN
crln-19043	81	4	was	be	AUX
crln-19043	81	5	already	already	ADV
crln-19043	81	6	operating	operate	VERB
crln-19043	81	7	a	a	DET
crln-19043	81	8	recording	recording	NOUN
crln-19043	81	9	of	of	ADP
crln-19043	81	10	the	the	DET
crln-19043	81	11	library	library	NOUN
crln-19043	81	12	hours	hour	NOUN
crln-19043	81	13	on	on	ADP
crln-19043	81	14	a	a	DET
crln-19043	81	15	separate	separate	ADJ
crln-19043	81	16	phone	phone	NOUN
crln-19043	81	17	number	number	NOUN
crln-19043	81	18	.	.	PUNCT
crln-19043	82	1	4	4	X
crln-19043	82	2	.	.	X
crln-19043	82	3	flanders	flander	NOUN
crln-19043	82	4	,	,	PUNCT
crln-19043	82	5	“	"	PUNCT
crln-19043	82	6	voice	voice	NOUN
crln-19043	82	7	mail	mail	NOUN
crln-19043	82	8	,	,	PUNCT
crln-19043	82	9	”	"	PUNCT
crln-19043	82	10	28	28	NUM
crln-19043	82	11	-	-	SYM
crln-19043	82	12	29	29	NUM
crln-19043	82	13	■	■	PUNCT
crln-19043	82	14	j	j	NOUN
crln-19043	82	15	c	c	NOUN