id	sid	tid	token	lemma	pos
crln-22010	1	1	acrl	acrl	PROPN
crln-22010	1	2	news	news	PROPN
crln-22010	1	3	issue	issue	NOUN
crln-22010	1	4	(	(	PUNCT
crln-22010	1	5	b	b	NOUN
crln-22010	1	6	)	)	PUNCT
crln-22010	1	7	of	of	ADP
crln-22010	1	8	college	college	PROPN
crln-22010	1	9	&	&	CCONJ
crln-22010	1	10	research	research	PROPN
crln-22010	1	11	libraries	library	NOUN
crln-22010	1	12	250	250	NUM
crln-22010	1	13	/	/	SYM
crln-22010	1	14	c&rl	c&rl	PROPN
crln-22010	1	15	news	news	PROPN
crln-22010	1	16	■	■	PUNCT
crln-22010	1	17	a	a	DET
crln-22010	1	18	pril	pril	NOUN
crln-22010	1	19	1998	1998	NUM
crln-22010	1	20	perform	perform	VERB
crln-22010	1	21	ance	ance	NOUN
crln-22010	1	22	m	m	VERB
crln-22010	1	23	easurem	easurem	VERB
crln-22010	1	24	ent	ent	PROPN
crln-22010	1	25	in	in	ADP
crln-22010	1	26	libraries	library	NOUN
crln-22010	1	27	and	and	CCONJ
crln-22010	1	28	inform	inform	VERB
crln-22010	1	29	ation	ation	PROPN
crln-22010	1	30	servicesa	servicesa	PROPN
crln-22010	1	31	report	report	NOUN
crln-22010	1	32	from	from	ADP
crln-22010	1	33	the	the	DET
crln-22010	1	34	second	second	ADJ
crln-22010	1	35	northumbria	northumbria	PROPN
crln-22010	1	36	international	international	PROPN
crln-22010	1	37	conference	conference	NOUN
crln-22010	1	38	by	by	ADP
crln-22010	1	39	a	a	DET
crln-22010	1	40	m	m	PROPN
crln-22010	1	41	os	os	NOUN
crln-22010	1	42	lakos	lako	VERB
crln-22010	1	43	t	t	NOUN
crln-22010	2	1	he	he	PRON
crln-22010	2	2	secon	secon	PROPN
crln-22010	3	1	d	d	PROPN
crln-22010	3	2	northumbria	northumbria	PROPN
crln-22010	3	3	international	international	PROPN
crln-22010	3	4	conference	conference	PROPN
crln-22010	3	5	on	on	ADP
crln-22010	3	6	performance	performance	NOUN
crln-22010	3	7	measurement	measurement	NOUN
crln-22010	3	8	in	in	ADP
crln-22010	3	9	libraries	library	NOUN
crln-22010	3	10	and	and	CCONJ
crln-22010	3	11	information	information	NOUN
crln-22010	3	12	services	service	NOUN
crln-22010	3	13	,	,	PUNCT
crln-22010	3	14	spo	spo	PROPN
crln-22010	3	15	sored	sore	VERB
crln-22010	3	16	by	by	ADP
crln-22010	3	17	the	the	DET
crln-22010	3	18	department	department	NOUN
crln-22010	3	19	of	of	ADP
crln-22010	3	20	information	information	NOUN
crln-22010	3	21	and	and	CCONJ
crln-22010	3	22	library	library	PROPN
crln-22010	3	23	m	m	PROPN
crln-22010	3	24	anagem	anagem	PROPN
crln-22010	3	25	ent	ent	NOUN
crln-22010	3	26	at	at	ADP
crln-22010	3	27	the	the	DET
crln-22010	3	28	university	university	NOUN
crln-22010	3	29	o	o	NOUN
crln-22010	3	30	f	f	PROPN
crln-22010	3	31	northumbria	northumbria	PROPN
crln-22010	3	32	at	at	ADP
crln-22010	3	33	newcastle	newcastle	PROPN
crln-22010	3	34	and	and	CCONJ
crln-22010	3	35	by	by	ADP
crln-22010	3	36	the	the	DET
crln-22010	3	37	british	british	PROPN
crln-22010	3	38	library	library	NOUN
crln-22010	3	39	,	,	PUNCT
crln-22010	3	40	was	be	AUX
crln-22010	3	41	held	hold	VERB
crln-22010	3	42	at	at	ADP
crln-22010	3	43	longhirst	longhirst	ADJ
crln-22010	3	44	hall	hall	NOUN
crln-22010	3	45	,	,	PUNCT
crln-22010	4	1	just	just	ADV
crln-22010	4	2	north	north	ADJ
crln-22010	4	3	o	o	X
crln-22010	5	1	f	f	PROPN
crln-22010	5	2	newcastle	newcastle	PROPN
crln-22010	5	3	upon	upon	SCONJ
crln-22010	5	4	tyne	tyne	PROPN
crln-22010	5	5	,	,	PUNCT
crln-22010	5	6	september	september	PROPN
crln-22010	5	7	7	7	NUM
crln-22010	5	8	-1	-1	SYM
crln-22010	5	9	1	1	NUM
crln-22010	5	10	,	,	PUNCT
crln-22010	5	11	1997	1997	NUM
crln-22010	5	12	.	.	PUNCT
crln-22010	6	1	this	this	DET
crln-22010	6	2	conference	conference	NOUN
crln-22010	6	3	focused	focus	VERB
crln-22010	6	4	on	on	ADP
crln-22010	6	5	the	the	DET
crln-22010	6	6	issues	issue	NOUN
crln-22010	6	7	of	of	ADP
crln-22010	6	8	performance	performance	NOUN
crln-22010	6	9	measurements	measurement	NOUN
crln-22010	6	10	in	in	ADP
crln-22010	6	11	the	the	DET
crln-22010	6	12	library	library	ADJ
crln-22010	6	13	field	field	NOUN
crln-22010	6	14	.	.	PUNCT
crln-22010	7	1	it	it	PRON
crln-22010	7	2	was	be	AUX
crln-22010	7	3	a	a	DET
crln-22010	7	4	truly	truly	ADV
crln-22010	7	5	international	international	ADJ
crln-22010	7	6	conference	conference	NOUN
crln-22010	7	7	,	,	PUNCT
crln-22010	7	8	attract­	attract­	NOUN
crln-22010	7	9	ing	e	VERB
crln-22010	7	10	141	141	NUM
crln-22010	7	11	attendees	attendee	NOUN
crln-22010	7	12	from	from	ADP
crln-22010	7	13	24	24	NUM
crln-22010	7	14	countries	country	NOUN
crln-22010	7	15	,	,	PUNCT
crln-22010	7	16	includ­	includ­	PROPN
crln-22010	7	17	ing	ing	NOUN
crln-22010	7	18	librarians	librarian	NOUN
crln-22010	7	19	from	from	ADP
crln-22010	7	20	all	all	DET
crln-22010	7	21	branches	branch	NOUN
crln-22010	7	22	of	of	ADP
crln-22010	7	23	librarianship	librarianship	NOUN
crln-22010	7	24	as	as	ADV
crln-22010	7	25	well	well	ADV
crln-22010	7	26	as	as	ADP
crln-22010	7	27	academics	academic	NOUN
crln-22010	7	28	.	.	PUNCT
crln-22010	8	1	there	there	PRON
crln-22010	8	2	were	be	VERB
crln-22010	8	3	six	six	NUM
crln-22010	8	4	partici­	partici­	NUM
crln-22010	8	5	pants	pant	NOUN
crln-22010	8	6	from	from	ADP
crln-22010	8	7	the	the	DET
crln-22010	8	8	united	united	PROPN
crln-22010	8	9	states	states	PROPN
crln-22010	8	10	and	and	CCONJ
crln-22010	8	11	three	three	NUM
crln-22010	8	12	from	from	ADP
crln-22010	8	13	canada	canada	PROPN
crln-22010	8	14	.	.	PUNCT
crln-22010	9	1	this	this	DET
crln-22010	9	2	conference	conference	NOUN
crln-22010	9	3	followed	follow	VERB
crln-22010	9	4	a	a	DET
crln-22010	9	5	highly	highly	ADV
crln-22010	9	6	success­	success­	NOUN
crln-22010	9	7	ful	ful	NOUN
crln-22010	9	8	first	first	ADJ
crln-22010	9	9	conference	conference	NOUN
crln-22010	9	10	,	,	PUNCT
crln-22010	9	11	which	which	PRON
crln-22010	9	12	took	take	VERB
crln-22010	9	13	place	place	NOUN
crln-22010	9	14	in	in	ADP
crln-22010	9	15	1995.1	1995.1	NUM
crln-22010	9	16	the	the	DET
crln-22010	9	17	expressed	express	VERB
crln-22010	9	18	aims	aim	NOUN
crln-22010	9	19	of	of	ADP
crln-22010	9	20	the	the	DET
crln-22010	9	21	1997	1997	NUM
crln-22010	9	22	conferences	conference	NOUN
crln-22010	9	23	were	be	AUX
crln-22010	9	24	to	to	PART
crln-22010	9	25	provide	provide	VERB
crln-22010	9	26	a	a	DET
crln-22010	9	27	venue	venue	NOUN
crln-22010	9	28	for	for	ADP
crln-22010	9	29	discussing	discuss	VERB
crln-22010	9	30	vari­	vari­	VERB
crln-22010	9	31	ous	ous	ADJ
crln-22010	9	32	library	library	NOUN
crln-22010	9	33	measurements	measurement	NOUN
crln-22010	9	34	and	and	CCONJ
crln-22010	9	35	assessment	assessment	NOUN
crln-22010	9	36	is­	is­	PROPN
crln-22010	9	37	sues	sue	NOUN
crln-22010	9	38	and	and	CCONJ
crln-22010	9	39	activities	activity	NOUN
crln-22010	9	40	,	,	PUNCT
crln-22010	9	41	to	to	PART
crln-22010	9	42	exchange	exchange	VERB
crln-22010	9	43	experiences	experience	NOUN
crln-22010	9	44	,	,	PUNCT
crln-22010	9	45	to	to	PART
crln-22010	9	46	increase	increase	VERB
crln-22010	9	47	awareness	awareness	NOUN
crln-22010	9	48	of	of	ADP
crln-22010	9	49	current	current	ADJ
crln-22010	9	50	research	research	NOUN
crln-22010	9	51	,	,	PUNCT
crln-22010	9	52	and	and	CCONJ
crln-22010	9	53	to	to	PART
crln-22010	9	54	identify	identify	VERB
crln-22010	9	55	issues	issue	NOUN
crln-22010	9	56	for	for	ADP
crln-22010	9	57	further	further	ADJ
crln-22010	9	58	study	study	NOUN
crln-22010	9	59	and	and	CCONJ
crln-22010	9	60	work	work	NOUN
crln-22010	9	61	.	.	PUNCT
crln-22010	10	1	additional	additional	ADJ
crln-22010	10	2	goals	goal	NOUN
crln-22010	10	3	focused	focus	VERB
crln-22010	10	4	on	on	ADP
crln-22010	10	5	outcom	outcom	PROPN
crln-22010	10	6	e	e	NOUN
crln-22010	10	7	and	and	CCONJ
crln-22010	10	8	impact	impact	NOUN
crln-22010	10	9	,	,	PUNCT
crln-22010	10	10	and	and	CCONJ
crln-22010	10	11	the	the	DET
crln-22010	10	12	move	move	NOUN
crln-22010	10	13	from	from	ADP
crln-22010	10	14	research	research	NOUN
crln-22010	10	15	,	,	PUNCT
crln-22010	10	16	defini­	defini­	NOUN
crln-22010	10	17	tion	tion	NOUN
crln-22010	10	18	,	,	PUNCT
crln-22010	10	19	and	and	CCONJ
crln-22010	10	20	standardization	standardization	NOUN
crln-22010	10	21	matters	matter	VERB
crln-22010	10	22	to	to	ADP
crln-22010	10	23	actions	action	NOUN
crln-22010	10	24	and	and	CCONJ
crln-22010	10	25	i	i	PRON
crln-22010	10	26	m	m	VERB
crln-22010	10	27	plem	plem	PROPN
crln-22010	10	28	entation	entation	NOUN
crln-22010	10	29	.	.	PUNCT
crln-22010	11	1	the	the	DET
crln-22010	11	2	papers	paper	NOUN
crln-22010	11	3	reflected	reflect	VERB
crln-22010	11	4	the	the	DET
crln-22010	11	5	emphasis	emphasis	NOUN
crln-22010	11	6	on	on	ADP
crln-22010	11	7	practical	practical	ADJ
crln-22010	11	8	implementation	implementation	NOUN
crln-22010	11	9	of	of	ADP
crln-22010	11	10	mea­	mea­	ADJ
crln-22010	11	11	surement	surement	NOUN
crln-22010	11	12	activities	activity	NOUN
crln-22010	11	13	and	and	CCONJ
crln-22010	11	14	on	on	ADP
crln-22010	11	15	questions	question	NOUN
crln-22010	11	16	of	of	ADP
crln-22010	11	17	how	how	SCONJ
crln-22010	11	18	to	to	PART
crln-22010	11	19	make	make	VERB
crln-22010	11	20	measurements	measurement	NOUN
crln-22010	11	21	aid	aid	VERB
crln-22010	11	22	work	work	NOUN
crln-22010	11	23	processes	process	NOUN
crln-22010	11	24	and	and	CCONJ
crln-22010	11	25	management	management	NOUN
crln-22010	11	26	decisions	decision	NOUN
crln-22010	11	27	.	.	PUNCT
crln-22010	12	1	problems	problem	NOUN
crln-22010	12	2	of	of	ADP
crln-22010	12	3	com­	com­	PROPN
crln-22010	12	4	n	n	CCONJ
crln-22010	12	5	parability	parability	NOUN
crln-22010	12	6	o	o	X
crln-22010	12	7	f	f	PROPN
crln-22010	12	8	indicators	indicator	NOUN
crln-22010	12	9	and	and	CCONJ
crln-22010	12	10	measurements	measurement	NOUN
crln-22010	12	11	across	across	ADP
crln-22010	12	12	different	different	ADJ
crln-22010	12	13	types	type	NOUN
crln-22010	12	14	of	of	ADP
crln-22010	12	15	libraries	library	NOUN
crln-22010	12	16	and	and	CCONJ
crln-22010	12	17	across	across	ADP
crln-22010	12	18	­	­	NUM
crln-22010	12	19	national	national	ADJ
crln-22010	12	20	jurisdictions	jurisdiction	NOUN
crln-22010	12	21	were	be	AUX
crln-22010	12	22	also	also	ADV
crln-22010	12	23	addressed	address	VERB
crln-22010	12	24	.	.	PUNCT
crln-22010	13	1	the	the	DET
crln-22010	13	2	trend	trend	NOUN
crln-22010	13	3	for	for	ADP
crln-22010	13	4	increased	increase	VERB
crln-22010	13	5	cooperation	cooperation	NOUN
crln-22010	13	6	b	b	PROPN
crln-22010	13	7	e­	e­	X
crln-22010	13	8	tween	tween	NOUN
crln-22010	13	9	libraries	library	NOUN
crln-22010	13	10	across	across	ADP
crln-22010	13	11	national	national	ADJ
crln-22010	13	12	boundaries	boundary	NOUN
crln-22010	13	13	was	be	AUX
crln-22010	13	14	noted	note	VERB
crln-22010	13	15	,	,	PUNCT
crln-22010	13	16	especially	especially	ADV
crln-22010	13	17	the	the	DET
crln-22010	13	18	european	european	PROPN
crln-22010	13	19	union	union	PROPN
crln-22010	13	20	support	support	NOUN
crln-22010	13	21	for	for	ADP
crln-22010	13	22	cooperation	cooperation	NOUN
crln-22010	13	23	.	.	PUNCT
crln-22010	14	1	theoretical	theoretical	ADJ
crln-22010	14	2	research	research	NOUN
crln-22010	14	3	was	be	AUX
crln-22010	14	4	also	also	ADV
crln-22010	14	5	well	well	ADV
crln-22010	14	6	represented	represent	VERB
crln-22010	14	7	,	,	PUNCT
crln-22010	14	8	as	as	ADV
crln-22010	14	9	well	well	ADV
crln-22010	14	10	as	as	ADP
crln-22010	14	11	the	the	DET
crln-22010	14	12	growing	grow	VERB
crln-22010	14	13	in­	in­	NOUN
crln-22010	14	14	terest	ter	ADJ
crln-22010	14	15	in	in	ADP
crln-22010	14	16	service	service	NOUN
crln-22010	14	17	level	level	NOUN
crln-22010	14	18	agreements	agreement	NOUN
crln-22010	14	19	and	and	CCONJ
crln-22010	14	20	assess­	assess­	NUM
crln-22010	14	21	ment	ment	NOUN
crln-22010	14	22	o	o	PROPN
crln-22010	14	23	f	f	PROPN
crln-22010	14	24	library	library	NOUN
crln-22010	14	25	network	network	NOUN
crln-22010	14	26	services	service	NOUN
crln-22010	14	27	.	.	PUNCT
crln-22010	15	1	all	all	PRON
crln-22010	15	2	told	tell	VERB
crln-22010	15	3	there	there	PRON
crln-22010	15	4	were	be	VERB
crln-22010	15	5	46	46	NUM
crln-22010	15	6	papers	paper	NOUN
crln-22010	15	7	presented	present	VERB
crln-22010	15	8	,	,	PUNCT
crln-22010	15	9	including	include	VERB
crln-22010	15	10	five	five	NUM
crln-22010	15	11	poster	poster	NOUN
crln-22010	15	12	sessions	session	NOUN
crln-22010	15	13	.	.	PUNCT
crln-22010	16	1	the	the	DET
crln-22010	16	2	subjects	subject	NOUN
crln-22010	16	3	ranged	range	VERB
crln-22010	16	4	from	from	ADP
crln-22010	16	5	comparative	comparative	ADJ
crln-22010	16	6	measurements	measurement	NOUN
crln-22010	16	7	,	,	PUNCT
crln-22010	16	8	is­	is­	PROPN
crln-22010	16	9	sues	sue	VERB
crln-22010	16	10	o	o	PROPN
crln-22010	16	11	f	f	PROPN
crln-22010	16	12	effectiveness	effectiveness	NOUN
crln-22010	16	13	,	,	PUNCT
crln-22010	16	14	efficiency	efficiency	NOUN
crln-22010	16	15	,	,	PUNCT
crln-22010	16	16	management	management	NOUN
crln-22010	16	17	information	information	NOUN
crln-22010	16	18	,	,	PUNCT
crln-22010	16	19	service	service	NOUN
crln-22010	16	20	quality	quality	NOUN
crln-22010	16	21	assessment	assessment	NOUN
crln-22010	16	22	initia­	initia­	VERB
crln-22010	16	23	tives	tive	NOUN
crln-22010	16	24	,	,	PUNCT
crln-22010	16	25	case	case	NOUN
crln-22010	16	26	studies	study	NOUN
crln-22010	16	27	,	,	PUNCT
crln-22010	16	28	performance	performance	NOUN
crln-22010	16	29	measurement	measurement	NOUN
crln-22010	16	30	in	in	ADP
crln-22010	16	31	an	an	DET
crln-22010	16	32	electronic	electronic	ADJ
crln-22010	16	33	library	library	NOUN
crln-22010	16	34	,	,	PUNCT
crln-22010	16	35	the	the	DET
crln-22010	16	36	problems	problem	NOUN
crln-22010	16	37	of	of	ADP
crln-22010	16	38	mea­	mea­	NOUN
crln-22010	16	39	surement	surement	NOUN
crln-22010	16	40	in	in	ADP
crln-22010	16	41	a	a	DET
crln-22010	16	42	networked	networked	ADJ
crln-22010	16	43	and	and	CCONJ
crln-22010	16	44	web	web	NOUN
crln-22010	16	45	environ­	environ­	X
crln-22010	16	46	ment	ment	NOUN
crln-22010	16	47	,	,	PUNCT
crln-22010	16	48	and	and	CCONJ
crln-22010	16	49	many	many	ADJ
crln-22010	16	50	others	other	NOUN
crln-22010	16	51	.	.	PUNCT
crln-22010	17	1	the	the	DET
crln-22010	17	2	keynote	keynote	PROPN
crln-22010	17	3	papers	paper	NOUN
crln-22010	17	4	succeeded	succeed	VERB
crln-22010	17	5	in	in	ADP
crln-22010	17	6	touch­	touch­	PRON
crln-22010	17	7	ing	e	VERB
crln-22010	17	8	on	on	ADP
crln-22010	17	9	most	most	ADJ
crln-22010	17	10	of	of	ADP
crln-22010	17	11	the	the	DET
crln-22010	17	12	central	central	ADJ
crln-22010	17	13	issues	issue	NOUN
crln-22010	17	14	affecting	affect	VERB
crln-22010	17	15	as­	as­	NOUN
crln-22010	17	16	sessment	sessment	NOUN
crln-22010	17	17	and	and	CCONJ
crln-22010	17	18	measurement	measurement	NOUN
crln-22010	17	19	activities	activity	NOUN
crln-22010	17	20	in	in	ADP
crln-22010	17	21	librar­	librar­	PROPN
crln-22010	17	22	ies	ie	NOUN
crln-22010	17	23	and	and	CCONJ
crln-22010	17	24	in	in	ADP
crln-22010	17	25	the	the	DET
crln-22010	17	26	information	information	NOUN
crln-22010	17	27	field	field	NOUN
crln-22010	17	28	.	.	PUNCT
crln-22010	18	1	there	there	PRON
crln-22010	18	2	were	be	VERB
crln-22010	18	3	five	five	NUM
crln-22010	18	4	keynote	keynote	NOUN
crln-22010	18	5	speakers	speaker	NOUN
crln-22010	18	6	,	,	PUNCT
crln-22010	18	7	each	each	DET
crln-22010	18	8	one	one	NOUN
crln-22010	18	9	interesting	interesting	ADJ
crln-22010	18	10	and	and	CCONJ
crln-22010	18	11	stimulating	stimulating	ADJ
crln-22010	18	12	.	.	PUNCT
crln-22010	19	1	a	a	DET
crln-22010	19	2	re	re	X
crln-22010	19	3	p	p	PROPN
crln-22010	19	4	e	e	PROPN
crln-22010	19	5	rfo	rfo	PROPN
crln-22010	19	6	rm	rm	PROPN
crln-22010	19	7	a	a	PROPN
crln-22010	19	8	n	n	NUM
crln-22010	19	9	ce	ce	PROPN
crln-22010	19	10	m	m	PROPN
crln-22010	19	11	e	e	PROPN
crln-22010	19	12	a	a	DET
crln-22010	19	13	su	su	PROPN
crln-22010	19	14	re	re	NOUN
crln-22010	19	15	m	m	PROPN
crln-22010	19	16	e	e	NOUN
crln-22010	19	17	n	n	NOUN
crln-22010	19	18	ts	ts	ADP
crln-22010	19	19	e	e	PROPN
crln-22010	19	20	ffe	ffe	PROPN
crln-22010	19	21	c	c	PROPN
crln-22010	19	22	tiv	tiv	PROPN
crln-22010	19	23	e	e	PROPN
crln-22010	19	24	?	?	PUNCT
crln-22010	20	1	the	the	DET
crln-22010	20	2	first	first	ADJ
crln-22010	20	3	keynote	keynote	PROPN
crln-22010	20	4	paper	paper	NOUN
crln-22010	20	5	,	,	PUNCT
crln-22010	20	6	“	"	PUNCT
crln-22010	20	7	does	do	AUX
crln-22010	20	8	performance	performance	NOUN
crln-22010	20	9	measurement	measurement	NOUN
crln-22010	20	10	improve	improve	VERB
crln-22010	20	11	organizational	organizational	ADJ
crln-22010	20	12	effec­	effec­	NOUN
crln-22010	20	13	tiveness	tiveness	ADJ
crln-22010	20	14	?	?	PUNCT
crln-22010	21	1	a	a	DET
crln-22010	21	2	post	post	ADJ
crln-22010	21	3	-	-	ADJ
crln-22010	21	4	modern	modern	ADJ
crln-22010	21	5	analysis	analysis	NOUN
crln-22010	21	6	,	,	PUNCT
crln-22010	21	7	”	"	PUNCT
crln-22010	21	8	presented	present	VERB
crln-22010	21	9	by	by	ADP
crln-22010	21	10	rowena	rowena	PROPN
crln-22010	21	11	cullen	cullen	PROPN
crln-22010	21	12	from	from	ADP
crln-22010	21	13	victoria	victoria	PROPN
crln-22010	21	14	university	university	PROPN
crln-22010	21	15	in	in	ADP
crln-22010	21	16	new	new	PROPN
crln-22010	21	17	zealand	zealand	PROPN
crln-22010	21	18	,	,	PUNCT
crln-22010	21	19	set	set	VERB
crln-22010	21	20	the	the	DET
crln-22010	21	21	tone	tone	NOUN
crln-22010	21	22	and	and	CCONJ
crln-22010	21	23	the	the	DET
crln-22010	21	24	standard	standard	NOUN
crln-22010	21	25	about	about	ADP
crln-22010	21	26	the	the	DET
crln-22010	21	27	author	author	NOUN
crln-22010	21	28	a	a	DET
crln-22010	21	29	m	m	NOUN
crln-22010	21	30	o	o	NOUN
crln-22010	21	31	s	s	NOUN
crln-22010	22	1	lakos	lakos	NOUN
crln-22010	22	2	is	be	AUX
crln-22010	22	3	co	co	VERB
crln-22010	22	4	o	o	PROPN
crln-22010	22	5	rd	rd	PROPN
crln-22010	22	6	in	in	ADP
crln-22010	22	7	ato	ato	PROPN
crln-22010	22	8	r	r	NOUN
crln-22010	22	9	o	o	NOUN
crln-22010	23	1	f	f	NOUN
crln-22010	23	2	m	m	PROPN
crln-22010	23	3	anagem	anagem	PROPN
crln-22010	23	4	ent	ent	PROPN
crln-22010	23	5	inform	inform	VERB
crln-22010	23	6	ation	ation	PROPN
crln-22010	23	7	services	service	NOUN
crln-22010	23	8	at	at	ADP
crln-22010	23	9	the	the	DET
crln-22010	23	10	university	university	NOUN
crln-22010	24	1	o	o	NOUN
crln-22010	24	2	f	f	PROPN
crln-22010	24	3	w	w	PROPN
crln-22010	24	4	aterloo	aterloo	ADJ
crln-22010	24	5	library	library	NOUN
crln-22010	24	6	;	;	PUNCT
crln-22010	24	7	e	e	X
crln-22010	24	8	-	-	NOUN
crln-22010	24	9	mail	mail	NOUN
crln-22010	24	10	:	:	PUNCT
crln-22010	24	11	aalakos@library.uwaterloo.ca	aalakos@library.uwaterloo.ca	NOUN
crln-22010	24	12	c&rl	c&rl	PROPN
crln-22010	24	13	news	news	PROPN
crln-22010	24	14	■	■	PUNCT
crln-22010	24	15	a	a	DET
crln-22010	24	16	p	p	X
crln-22010	24	17	ril	ril	NOUN
crln-22010	24	18	1998	1998	NUM
crln-22010	24	19	1	1	NUM
crln-22010	24	20	251	251	NUM
crln-22010	24	21	for	for	ADP
crln-22010	24	22	the	the	DET
crln-22010	24	23	conference	conference	NOUN
crln-22010	24	24	.	.	PUNCT
crln-22010	25	1	she	she	PRON
crln-22010	25	2	asked	ask	VERB
crln-22010	25	3	the	the	DET
crln-22010	25	4	central	central	ADJ
crln-22010	25	5	ques­	ques­	PROPN
crln-22010	25	6	tion	tion	NOUN
crln-22010	25	7	of	of	ADP
crln-22010	25	8	the	the	DET
crln-22010	25	9	conference	conference	NOUN
crln-22010	25	10	—	—	PUNCT
crln-22010	25	11	do	do	AUX
crln-22010	25	12	performance	performance	NOUN
crln-22010	25	13	mea­	mea­	NOUN
crln-22010	25	14	sures	sure	NOUN
crln-22010	25	15	improve	improve	VERB
crln-22010	25	16	organizational	organizational	ADJ
crln-22010	25	17	effectiveness	effectiveness	NOUN
crln-22010	25	18	in	in	ADP
crln-22010	25	19	libraries	library	NOUN
crln-22010	25	20	?	?	PUNCT
crln-22010	26	1	after	after	ADP
crln-22010	26	2	all	all	DET
crln-22010	26	3	the	the	DET
crln-22010	26	4	research	research	NOUN
crln-22010	26	5	,	,	PUNCT
crln-22010	26	6	the	the	DET
crln-22010	26	7	data	data	NOUN
crln-22010	26	8	-	-	PUNCT
crln-22010	26	9	gath	gath	PROPN
crln-22010	26	10	ering	ere	VERB
crln-22010	26	11	activities	activity	NOUN
crln-22010	26	12	,	,	PUNCT
crln-22010	26	13	the	the	DET
crln-22010	26	14	analysis	analysis	NOUN
crln-22010	26	15	undertaken	undertake	VERB
crln-22010	26	16	and	and	CCONJ
crln-22010	26	17	reported	report	VERB
crln-22010	26	18	,	,	PUNCT
crln-22010	26	19	are	be	AUX
crln-22010	26	20	libraries	library	NOUN
crln-22010	26	21	more	more	ADV
crln-22010	26	22	effective	effective	ADJ
crln-22010	26	23	?	?	PUNCT
crln-22010	27	1	she	she	PRON
crln-22010	27	2	re­	re­	AUX
crln-22010	27	3	viewed	view	VERB
crln-22010	27	4	the	the	DET
crln-22010	27	5	more	more	ADV
crln-22010	27	6	important	important	ADJ
crln-22010	27	7	library	library	ADJ
crln-22010	27	8	research	research	NOUN
crln-22010	27	9	on	on	ADP
crln-22010	27	10	assessment	assessment	NOUN
crln-22010	27	11	published	publish	VERB
crln-22010	27	12	during	during	ADP
crln-22010	27	13	the	the	DET
crln-22010	27	14	last	last	ADJ
crln-22010	27	15	five	five	NUM
crln-22010	27	16	decades	decade	NOUN
crln-22010	27	17	,	,	PUNCT
crln-22010	27	18	noted	note	VERB
crln-22010	27	19	the	the	DET
crln-22010	27	20	advances	advance	NOUN
crln-22010	27	21	and	and	CCONJ
crln-22010	27	22	achievements	achievement	NOUN
crln-22010	27	23	and	and	CCONJ
crln-22010	27	24	also	also	ADV
crln-22010	27	25	the	the	DET
crln-22010	27	26	shortcomings	shortcoming	NOUN
crln-22010	27	27	,	,	PUNCT
crln-22010	27	28	and	and	CCONJ
crln-22010	27	29	presented	present	VERB
crln-22010	27	30	a	a	DET
crln-22010	27	31	new	new	ADJ
crln-22010	27	32	model	model	NOUN
crln-22010	27	33	or	or	CCONJ
crln-22010	27	34	framework	framework	NOUN
crln-22010	27	35	for	for	ADP
crln-22010	27	36	future	future	ADJ
crln-22010	27	37	perfor­	perfor­	NOUN
crln-22010	27	38	mance	mance	NOUN
crln-22010	27	39	measurement	measurement	NOUN
crln-22010	27	40	activities	activity	NOUN
crln-22010	27	41	.	.	PUNCT
crln-22010	28	1	she	she	PRON
crln-22010	28	2	noted	note	VERB
crln-22010	28	3	that	that	SCONJ
crln-22010	28	4	recent	recent	ADJ
crln-22010	28	5	work	work	NOUN
crln-22010	28	6	done	do	VERB
crln-22010	28	7	by	by	ADP
crln-22010	28	8	altman	altman	PROPN
crln-22010	28	9	and	and	CCONJ
crln-22010	28	10	pratt	pratt	PROPN
crln-22010	28	11	“	"	PUNCT
crln-22010	28	12	re­	re­	AUX
crln-22010	28	13	vealed	veale	VERB
crln-22010	28	14	a	a	DET
crln-22010	28	15	dramatic	dramatic	ADJ
crln-22010	28	16	lack	lack	NOUN
crln-22010	28	17	of	of	ADP
crln-22010	28	18	correlation	correlation	NOUN
crln-22010	28	19	between	between	ADP
crln-22010	28	20	inputs	input	NOUN
crln-22010	28	21	and	and	CCONJ
crln-22010	28	22	outputs	output	NOUN
crln-22010	28	23	,	,	PUNCT
crln-22010	28	24	between	between	ADP
crln-22010	28	25	expenditure	expenditure	NOUN
crln-22010	28	26	and	and	CCONJ
crln-22010	28	27	performance	performance	NOUN
crln-22010	28	28	.	.	PUNCT
crln-22010	28	29	”2	”2	PUNCT
crln-22010	29	1	cullen	cullen	PROPN
crln-22010	29	2	proposed	propose	VERB
crln-22010	29	3	a	a	DET
crln-22010	29	4	new	new	ADJ
crln-22010	29	5	model	model	NOUN
crln-22010	29	6	of	of	ADP
crln-22010	29	7	organizational	organizational	ADJ
crln-22010	29	8	effectiveness	effectiveness	NOUN
crln-22010	29	9	,	,	PUNCT
crln-22010	29	10	based	base	VERB
crln-22010	29	11	on	on	ADP
crln-22010	29	12	a	a	DET
crln-22010	29	13	ty­	ty­	NOUN
crln-22010	29	14	pology	pology	NOUN
crln-22010	29	15	attributed	attribute	VERB
crln-22010	29	16	to	to	ADP
crln-22010	29	17	kim	kim	PROPN
crln-22010	29	18	cameron.3	cameron.3	PROPN
crln-22010	29	19	cullen	cullen	PROPN
crln-22010	29	20	’s	’s	PART
crln-22010	29	21	new	new	ADJ
crln-22010	29	22	model	model	NOUN
crln-22010	29	23	of	of	ADP
crln-22010	29	24	organizational	organizational	ADJ
crln-22010	29	25	effectiveness	effectiveness	NOUN
crln-22010	29	26	used	use	VERB
crln-22010	29	27	a	a	DET
crln-22010	29	28	focus	focus	NOUN
crln-22010	29	29	/	/	SYM
crln-22010	29	30	value	value	NOUN
crln-22010	29	31	/	/	SYM
crln-22010	29	32	purpose	purpose	NOUN
crln-22010	29	33	matrix	matrix	NOUN
crln-22010	29	34	.	.	PUNCT
crln-22010	30	1	using	use	VERB
crln-22010	30	2	this	this	DET
crln-22010	30	3	ma­	ma­	PROPN
crln-22010	30	4	trix	trix	PROPN
crln-22010	30	5	,	,	PUNCT
crln-22010	30	6	some	some	PRON
crln-22010	30	7	of	of	ADP
crln-22010	30	8	her	her	PRON
crln-22010	30	9	conclusions	conclusion	NOUN
crln-22010	30	10	were	be	AUX
crln-22010	30	11	:	:	PUNCT
crln-22010	30	12	•	•	PUNCT
crln-22010	30	13	performance	performance	NOUN
crln-22010	30	14	measurements	measurement	NOUN
crln-22010	30	15	are	be	AUX
crln-22010	30	16	political	political	ADJ
crln-22010	30	17	activities	activity	NOUN
crln-22010	30	18	,	,	PUNCT
crln-22010	30	19	taking	take	VERB
crln-22010	30	20	place	place	NOUN
crln-22010	30	21	both	both	PRON
crln-22010	30	22	on	on	ADP
crln-22010	30	23	a	a	DET
crln-22010	30	24	macro	macro	NOUN
crln-22010	30	25	and	and	CCONJ
crln-22010	30	26	a	a	DET
crln-22010	30	27	micro	micro	ADJ
crln-22010	30	28	level	level	NOUN
crln-22010	30	29	.	.	PUNCT
crln-22010	31	1	•	•	NUM
crln-22010	31	2	how	how	SCONJ
crln-22010	31	3	institutions	institution	NOUN
crln-22010	31	4	act	act	VERB
crln-22010	31	5	is	be	AUX
crln-22010	31	6	dependent	dependent	ADJ
crln-22010	31	7	on	on	ADP
crln-22010	31	8	their	their	PRON
crln-22010	31	9	relative	relative	ADJ
crln-22010	31	10	internal	internal	ADJ
crln-22010	31	11	to	to	ADP
crln-22010	31	12	external	external	ADJ
crln-22010	31	13	focus	focus	NOUN
crln-22010	31	14	,	,	PUNCT
crln-22010	31	15	the	the	DET
crln-22010	31	16	culture	culture	NOUN
crln-22010	31	17	of	of	ADP
crln-22010	31	18	the	the	DET
crln-22010	31	19	organization	organization	NOUN
crln-22010	31	20	and	and	CCONJ
crln-22010	31	21	the	the	DET
crln-22010	31	22	resolve	resolve	NOUN
crln-22010	31	23	they	they	PRON
crln-22010	31	24	bring	bring	VERB
crln-22010	31	25	to	to	ADP
crln-22010	31	26	their	their	PRON
crln-22010	31	27	activities	activity	NOUN
crln-22010	31	28	.	.	PUNCT
crln-22010	32	1	•	•	NUM
crln-22010	32	2	the	the	DET
crln-22010	32	3	profession	profession	NOUN
crln-22010	32	4	seems	seem	VERB
crln-22010	32	5	to	to	PART
crln-22010	32	6	be	be	AUX
crln-22010	32	7	reactive	reactive	ADJ
crln-22010	32	8	—	—	PUNCT
crln-22010	32	9	dependent	dependent	ADJ
crln-22010	32	10	on	on	ADP
crln-22010	32	11	rewards	reward	NOUN
crln-22010	32	12	and	and	CCONJ
crln-22010	32	13	incentives	incentive	NOUN
crln-22010	32	14	.	.	PUNCT
crln-22010	33	1	•	•	NOUN
crln-22010	33	2	performance	performance	NOUN
crln-22010	33	3	measurements	measurement	NOUN
crln-22010	33	4	are	be	AUX
crln-22010	33	5	multidi­	multidi­	PROPN
crln-22010	33	6	mensional	mensional	ADJ
crln-22010	33	7	in	in	ADP
crln-22010	33	8	nature	nature	NOUN
crln-22010	33	9	and	and	CCONJ
crln-22010	33	10	each	each	DET
crln-22010	33	11	library	library	NOUN
crln-22010	33	12	will	will	AUX
crln-22010	33	13	use	use	VERB
crln-22010	33	14	the	the	DET
crln-22010	33	15	measurements	measurement	NOUN
crln-22010	33	16	that	that	PRON
crln-22010	33	17	suit	suit	VERB
crln-22010	33	18	its	its	PRON
crln-22010	33	19	social	social	ADJ
crln-22010	33	20	construct	construct	NOUN
crln-22010	33	21	,	,	PUNCT
crln-22010	33	22	its	its	PRON
crln-22010	33	23	environment	environment	NOUN
crln-22010	33	24	,	,	PUNCT
crln-22010	33	25	and	and	CCONJ
crln-22010	33	26	its	its	PRON
crln-22010	33	27	goals	goal	NOUN
crln-22010	33	28	.	.	PUNCT
crln-22010	34	1	•	•	NUM
crln-22010	34	2	action	action	NOUN
crln-22010	34	3	,	,	PUNCT
crln-22010	34	4	leadership	leadership	NOUN
crln-22010	34	5	,	,	PUNCT
crln-22010	34	6	and	and	CCONJ
crln-22010	34	7	initiative	initiative	NOUN
crln-22010	34	8	are	be	AUX
crln-22010	34	9	needed	need	VERB
crln-22010	34	10	.	.	PUNCT
crln-22010	35	1	service	service	NOUN
crln-22010	35	2	level	level	NOUN
crln-22010	35	3	a	a	DET
crln-22010	35	4	g	g	NOUN
crln-22010	35	5	re	re	ADP
crln-22010	35	6	e	e	NOUN
crln-22010	35	7	m	m	PROPN
crln-22010	35	8	e	e	NOUN
crln-22010	35	9	n	n	NOUN
crln-22010	35	10	ts	ts	ADP
crln-22010	35	11	malcolm	malcolm	PROPN
crln-22010	35	12	smith	smith	PROPN
crln-22010	35	13	from	from	ADP
crln-22010	35	14	the	the	DET
crln-22010	35	15	british	british	PROPN
crln-22010	35	16	library	library	PROPN
crln-22010	35	17	pre­	pre­	PROPN
crln-22010	35	18	sented	sente	VERB
crln-22010	35	19	another	another	DET
crln-22010	35	20	keynote	keynote	ADJ
crln-22010	35	21	paper	paper	NOUN
crln-22010	35	22	titled	title	VERB
crln-22010	35	23	“	"	PUNCT
crln-22010	35	24	the	the	DET
crln-22010	35	25	use	use	NOUN
crln-22010	35	26	of	of	ADP
crln-22010	35	27	service	service	NOUN
crln-22010	35	28	level	level	NOUN
crln-22010	35	29	agreements	agreement	NOUN
crln-22010	35	30	at	at	ADP
crln-22010	35	31	the	the	DET
crln-22010	35	32	british	british	PROPN
crln-22010	35	33	li­	li­	PROPN
crln-22010	35	34	brary	brary	PROPN
crln-22010	35	35	.	.	PUNCT
crln-22010	35	36	”	"	PUNCT
crln-22010	36	1	service	service	NOUN
crln-22010	36	2	level	level	NOUN
crln-22010	36	3	agreements	agreement	NOUN
crln-22010	36	4	(	(	PUNCT
crln-22010	36	5	sla	sla	PROPN
crln-22010	36	6	)	)	PUNCT
crln-22010	36	7	may	may	AUX
crln-22010	36	8	be	be	AUX
crln-22010	36	9	defined	define	VERB
crln-22010	36	10	as	as	ADP
crln-22010	36	11	a	a	DET
crln-22010	36	12	set	set	NOUN
crln-22010	36	13	of	of	ADP
crln-22010	36	14	agreements	agreement	NOUN
crln-22010	36	15	between	between	ADP
crln-22010	36	16	service	service	NOUN
crln-22010	36	17	provider	provider	NOUN
crln-22010	36	18	and	and	CCONJ
crln-22010	36	19	customer	customer	NOUN
crln-22010	36	20	(	(	PUNCT
crln-22010	36	21	internal	internal	ADJ
crln-22010	36	22	or	or	CCONJ
crln-22010	36	23	external	external	ADJ
crln-22010	36	24	)	)	PUNCT
crln-22010	36	25	,	,	PUNCT
crln-22010	36	26	quantifying	quantify	VERB
crln-22010	36	27	the	the	DET
crln-22010	36	28	minimum	minimum	ADJ
crln-22010	36	29	accept­	accept­	INTJ
crln-22010	36	30	able	able	ADJ
crln-22010	36	31	service	service	NOUN
crln-22010	36	32	to	to	ADP
crln-22010	36	33	the	the	DET
crln-22010	36	34	customer	customer	NOUN
crln-22010	36	35	.	.	PUNCT
crln-22010	37	1	this	this	PRON
crln-22010	37	2	is	be	AUX
crln-22010	37	3	a	a	DET
crln-22010	37	4	work­	work­	NOUN
crln-22010	37	5	ing	ing	ADJ
crln-22010	37	6	“	"	PUNCT
crln-22010	37	7	contract	contract	NOUN
crln-22010	37	8	”	"	PUNCT
crln-22010	37	9	that	that	PRON
crln-22010	37	10	establishes	establish	VERB
crln-22010	37	11	the	the	DET
crln-22010	37	12	relationship	relationship	NOUN
crln-22010	37	13	between	between	ADP
crln-22010	37	14	the	the	DET
crln-22010	37	15	provider	provider	NOUN
crln-22010	37	16	of	of	ADP
crln-22010	37	17	service	service	NOUN
crln-22010	37	18	and	and	CCONJ
crln-22010	37	19	its	its	PRON
crln-22010	37	20	cli­	cli­	PROPN
crln-22010	37	21	ents	ent	NOUN
crln-22010	37	22	.	.	PUNCT
crln-22010	38	1	the	the	DET
crln-22010	38	2	paper	paper	NOUN
crln-22010	38	3	discussed	discuss	VERB
crln-22010	38	4	the	the	DET
crln-22010	38	5	effort	effort	NOUN
crln-22010	38	6	under­	under­	NOUN
crln-22010	38	7	taken	take	VERB
crln-22010	38	8	by	by	ADP
crln-22010	38	9	the	the	DET
crln-22010	38	10	british	british	PROPN
crln-22010	38	11	library	library	PROPN
crln-22010	38	12	to	to	PART
crln-22010	38	13	establish	establish	VERB
crln-22010	38	14	inter­	inter­	NUM
crln-22010	38	15	nal	nal	ADJ
crln-22010	38	16	slas	sla	NOUN
crln-22010	38	17	between	between	ADP
crln-22010	38	18	its	its	PRON
crln-22010	38	19	various	various	ADJ
crln-22010	38	20	departments	department	NOUN
crln-22010	38	21	as	as	ADV
crln-22010	38	22	well	well	ADV
crln-22010	38	23	as	as	ADP
crln-22010	38	24	with	with	ADP
crln-22010	38	25	external	external	ADJ
crln-22010	38	26	customers	customer	NOUN
crln-22010	38	27	.	.	PUNCT
crln-22010	39	1	the	the	DET
crln-22010	39	2	paper	paper	NOUN
crln-22010	39	3	reviewed	review	VERB
crln-22010	39	4	the	the	DET
crln-22010	39	5	reasons	reason	NOUN
crln-22010	39	6	the	the	DET
crln-22010	39	7	british	british	ADJ
crln-22010	39	8	library	library	NOUN
crln-22010	39	9	went	go	VERB
crln-22010	39	10	in	in	ADP
crln-22010	39	11	this	this	DET
crln-22010	39	12	direction	direction	NOUN
crln-22010	39	13	and	and	CCONJ
crln-22010	39	14	explored	explore	VERB
crln-22010	39	15	the	the	DET
crln-22010	39	16	benefits	benefit	NOUN
crln-22010	39	17	,	,	PUNCT
crln-22010	39	18	the	the	DET
crln-22010	39	19	disadvantages	disadvantage	NOUN
crln-22010	39	20	,	,	PUNCT
crln-22010	39	21	and	and	CCONJ
crln-22010	39	22	the	the	DET
crln-22010	39	23	obstacles	obstacle	NOUN
crln-22010	39	24	to	to	ADP
crln-22010	39	25	implement­	implement­	PROPN
crln-22010	39	26	ing	ing	PROPN
crln-22010	39	27	slas	slas	PROPN
crln-22010	39	28	.	.	PUNCT
crln-22010	40	1	it	it	PRON
crln-22010	40	2	concluded	conclude	VERB
crln-22010	40	3	that	that	SCONJ
crln-22010	40	4	slas	slas	PROPN
crln-22010	40	5	are	be	AUX
crln-22010	40	6	valuable	valuable	ADJ
crln-22010	40	7	tools	tool	NOUN
crln-22010	40	8	for	for	ADP
crln-22010	40	9	the	the	DET
crln-22010	40	10	achievement	achievement	NOUN
crln-22010	40	11	of	of	ADP
crln-22010	40	12	a	a	DET
crln-22010	40	13	number	number	NOUN
crln-22010	40	14	of	of	ADP
crln-22010	40	15	ob­	ob­	NOUN
crln-22010	40	16	jectives	jective	NOUN
crln-22010	40	17	,	,	PUNCT
crln-22010	40	18	such	such	ADJ
crln-22010	40	19	as	as	ADP
crln-22010	40	20	increasing	increase	VERB
crln-22010	40	21	the	the	DET
crln-22010	40	22	accountability	accountability	NOUN
crln-22010	40	23	of	of	ADP
crln-22010	40	24	service	service	NOUN
crln-22010	40	25	providers	provider	NOUN
crln-22010	40	26	,	,	PUNCT
crln-22010	40	27	the	the	DET
crln-22010	40	28	creation	creation	NOUN
crln-22010	40	29	of	of	ADP
crln-22010	40	30	a	a	DET
crln-22010	40	31	customer	customer	NOUN
crln-22010	40	32	oriented	orient	VERB
crln-22010	40	33	institutional	institutional	ADJ
crln-22010	40	34	culture	culture	NOUN
crln-22010	40	35	,	,	PUNCT
crln-22010	40	36	development	development	NOUN
crln-22010	40	37	of	of	ADP
crln-22010	40	38	internal	internal	ADJ
crln-22010	40	39	quality	quality	NOUN
crln-22010	40	40	chain	chain	NOUN
crln-22010	40	41	and	and	CCONJ
crln-22010	40	42	development	development	NOUN
crln-22010	40	43	of	of	ADP
crln-22010	40	44	better	well	ADJ
crln-22010	40	45	relations	relation	NOUN
crln-22010	40	46	with	with	ADP
crln-22010	40	47	customers	customer	NOUN
crln-22010	40	48	.	.	PUNCT
crln-22010	41	1	the	the	DET
crln-22010	41	2	conference	conference	NOUN
crln-22010	41	3	ended	end	VERB
crln-22010	41	4	with	with	ADP
crln-22010	41	5	the	the	DET
crln-22010	41	6	keynote	keynote	NOUN
crln-22010	41	7	presentation	presentation	NOUN
crln-22010	41	8	by	by	ADP
crln-22010	41	9	f.	f.	PROPN
crln-22010	41	10	w.	w.	PROPN
crln-22010	41	11	lancaster	lancaster	PROPN
crln-22010	41	12	,	,	PUNCT
crln-22010	41	13	university	university	PROPN
crln-22010	41	14	of	of	ADP
crln-22010	41	15	illinois	illinois	PROPN
crln-22010	41	16	at	at	ADP
crln-22010	41	17	urbana	urbana	PROPN
crln-22010	41	18	-	-	PUNCT
crln-22010	41	19	champaign	champaign	PROPN
crln-22010	41	20	,	,	PUNCT
crln-22010	41	21	entitled	entitle	VERB
crln-22010	41	22	“	"	PUNCT
crln-22010	41	23	evalu­	evalu­	NOUN
crln-22010	41	24	ating	ate	VERB
crln-22010	41	25	the	the	DET
crln-22010	41	26	digital	digital	ADJ
crln-22010	41	27	library	library	NOUN
crln-22010	41	28	.	.	PUNCT
crln-22010	41	29	”	"	PUNCT
crln-22010	42	1	lancaster	lancaster	PROPN
crln-22010	42	2	described	describe	VERB
crln-22010	42	3	the	the	DET
crln-22010	42	4	anticipated	anticipated	ADJ
crln-22010	42	5	digital	digital	ADJ
crln-22010	42	6	library	library	NOUN
crln-22010	42	7	,	,	PUNCT
crln-22010	42	8	emphasizing	emphasize	VERB
crln-22010	42	9	the	the	DET
crln-22010	42	10	important	important	ADJ
crln-22010	42	11	role	role	NOUN
crln-22010	42	12	librarians	librarian	NOUN
crln-22010	42	13	have	have	VERB
crln-22010	42	14	to	to	PART
crln-22010	42	15	play	play	VERB
crln-22010	42	16	in	in	ADP
crln-22010	42	17	guar­	guar­	PROPN
crln-22010	42	18	anteeing	anteee	VERB
crln-22010	42	19	the	the	DET
crln-22010	42	20	relevance	relevance	NOUN
crln-22010	42	21	of	of	ADP
crln-22010	42	22	the	the	DET
crln-22010	42	23	future	future	ADJ
crln-22010	42	24	library	library	NOUN
crln-22010	42	25	environment	environment	NOUN
crln-22010	42	26	to	to	ADP
crln-22010	42	27	the	the	DET
crln-22010	42	28	educational	educational	ADJ
crln-22010	42	29	process	process	NOUN
crln-22010	42	30	.	.	PUNCT
crln-22010	43	1	he	he	PRON
crln-22010	43	2	focused	focus	VERB
crln-22010	43	3	on	on	ADP
crln-22010	43	4	identifying	identify	VERB
crln-22010	43	5	a	a	DET
crln-22010	43	6	number	number	NOUN
crln-22010	43	7	of	of	ADP
crln-22010	43	8	concerns	concern	NOUN
crln-22010	43	9	,	,	PUNCT
crln-22010	43	10	among	among	ADP
crln-22010	43	11	them	they	PRON
crln-22010	43	12	the	the	DET
crln-22010	43	13	changing	change	VERB
crln-22010	43	14	clientele	clientele	NOUN
crln-22010	43	15	,	,	PUNCT
crln-22010	43	16	the	the	DET
crln-22010	43	17	chang­	chang­	PROPN
crln-22010	43	18	ing	ing	ADJ
crln-22010	43	19	resource	resource	NOUN
crln-22010	43	20	base	base	NOUN
crln-22010	43	21	,	,	PUNCT
crln-22010	43	22	and	and	CCONJ
crln-22010	43	23	the	the	DET
crln-22010	43	24	size	size	NOUN
crln-22010	43	25	of	of	ADP
crln-22010	43	26	on	on	ADP
crln-22010	43	27	-	-	PUNCT
crln-22010	43	28	site	site	NOUN
crln-22010	43	29	col­	col­	NOUN
crln-22010	43	30	lections	lection	NOUN
crln-22010	43	31	and	and	CCONJ
crln-22010	43	32	diminishing	diminish	VERB
crln-22010	43	33	acquisitions	acquisition	NOUN
crln-22010	43	34	.	.	PUNCT
crln-22010	44	1	he	he	PRON
crln-22010	44	2	noted	note	VERB
crln-22010	44	3	the	the	DET
crln-22010	44	4	importance	importance	NOUN
crln-22010	44	5	of	of	ADP
crln-22010	44	6	how	how	SCONJ
crln-22010	44	7	access	access	NOUN
crln-22010	44	8	will	will	AUX
crln-22010	44	9	be	be	AUX
crln-22010	44	10	deliv­	deliv­	NOUN
crln-22010	44	11	ered	ere	VERB
crln-22010	44	12	in	in	ADP
crln-22010	44	13	a	a	DET
crln-22010	44	14	hybrid	hybrid	ADJ
crln-22010	44	15	environment	environment	NOUN
crln-22010	44	16	.	.	PUNCT
crln-22010	45	1	other	other	ADJ
crln-22010	45	2	issues	issue	NOUN
crln-22010	45	3	noted	note	VERB
crln-22010	45	4	were	be	AUX
crln-22010	45	5	the	the	DET
crln-22010	45	6	changing	change	VERB
crln-22010	45	7	type	type	NOUN
crln-22010	45	8	of	of	ADP
crln-22010	45	9	assessment	assessment	NOUN
crln-22010	45	10	activities	activity	NOUN
crln-22010	45	11	and	and	CCONJ
crln-22010	45	12	difficulties	difficulty	NOUN
crln-22010	45	13	of	of	ADP
crln-22010	45	14	proving	prove	VERB
crln-22010	45	15	benefits	benefit	NOUN
crln-22010	45	16	to	to	ADP
crln-22010	45	17	clients	client	NOUN
crln-22010	45	18	.	.	PUNCT
crln-22010	46	1	he	he	PRON
crln-22010	46	2	raised	raise	VERB
crln-22010	46	3	the	the	DET
crln-22010	46	4	issue	issue	NOUN
crln-22010	46	5	of	of	ADP
crln-22010	46	6	change	change	NOUN
crln-22010	46	7	in	in	ADP
crln-22010	46	8	professional	professional	ADJ
crln-22010	46	9	front	front	ADJ
crln-22010	46	10	-	-	PUNCT
crln-22010	46	11	line	line	NOUN
crln-22010	46	12	activities	activity	NOUN
crln-22010	46	13	,	,	PUNCT
crln-22010	46	14	which	which	PRON
crln-22010	46	15	should	should	AUX
crln-22010	46	16	be	be	AUX
crln-22010	46	17	continuously	continuously	ADV
crln-22010	46	18	assessed	assess	VERB
crln-22010	46	19	.	.	PUNCT
crln-22010	47	1	he	he	PRON
crln-22010	47	2	introduced	introduce	VERB
crln-22010	47	3	the	the	DET
crln-22010	47	4	concern	concern	NOUN
crln-22010	47	5	that	that	SCONJ
crln-22010	47	6	technology	technology	NOUN
crln-22010	47	7	forces	force	NOUN
crln-22010	47	8	,	,	PUNCT
crln-22010	47	9	as	as	ADV
crln-22010	47	10	well	well	ADV
crln-22010	47	11	as	as	ADP
crln-22010	47	12	enables	enable	NOUN
crln-22010	47	13	,	,	PUNCT
crln-22010	47	14	users	user	NOUN
crln-22010	47	15	to	to	PART
crln-22010	47	16	use	use	VERB
crln-22010	47	17	less	less	ADJ
crln-22010	47	18	library	library	NOUN
crln-22010	47	19	services	service	NOUN
crln-22010	47	20	.	.	PUNCT
crln-22010	48	1	in	in	ADP
crln-22010	48	2	essence	essence	NOUN
crln-22010	48	3	the	the	DET
crln-22010	48	4	library	library	NOUN
crln-22010	48	5	may	may	AUX
crln-22010	48	6	be	be	AUX
crln-22010	48	7	bypassed	bypass	VERB
crln-22010	48	8	as	as	ADP
crln-22010	48	9	an	an	DET
crln-22010	48	10	essential	essential	ADJ
crln-22010	48	11	information	information	NOUN
crln-22010	48	12	service	service	NOUN
crln-22010	48	13	provider	provider	NOUN
crln-22010	48	14	.	.	PUNCT
crln-22010	49	1	the	the	DET
crln-22010	49	2	full	full	ADJ
crln-22010	49	3	conference	conference	NOUN
crln-22010	49	4	proceedings	proceeding	NOUN
crln-22010	49	5	were	be	AUX
crln-22010	49	6	pub­	pub­	NOUN
crln-22010	49	7	lished	lishe	VERB
crln-22010	49	8	by	by	ADP
crln-22010	49	9	information	information	NOUN
crln-22010	49	10	north	north	NOUN
crln-22010	49	11	for	for	ADP
crln-22010	49	12	the	the	DET
crln-22010	49	13	depart­	depart­	NOUN
crln-22010	49	14	ment	ment	NOUN
crln-22010	49	15	of	of	ADP
crln-22010	49	16	information	information	NOUN
crln-22010	49	17	and	and	CCONJ
crln-22010	49	18	library	library	NOUN
crln-22010	49	19	management	management	NOUN
crln-22010	49	20	at	at	ADP
crln-22010	49	21	the	the	DET
crln-22010	49	22	university	university	PROPN
crln-22010	49	23	of	of	ADP
crln-22010	49	24	northumbria	northumbria	PROPN
crln-22010	49	25	at	at	ADP
crln-22010	49	26	newcastle	newcastle	PROPN
crln-22010	49	27	.	.	PUNCT
crln-22010	50	1	a	a	DET
crln-22010	50	2	more	more	ADV
crln-22010	50	3	detailed	detailed	ADJ
crln-22010	50	4	report	report	NOUN
crln-22010	50	5	of	of	ADP
crln-22010	50	6	the	the	DET
crln-22010	50	7	conference	conference	NOUN
crln-22010	50	8	is	be	AUX
crln-22010	50	9	available	available	ADJ
crln-22010	50	10	on	on	ADP
crln-22010	50	11	the	the	DET
crln-22010	50	12	web	web	NOUN
crln-22010	50	13	at	at	ADP
crln-22010	50	14	the	the	DET
crln-22010	50	15	following	following	ADJ
crln-22010	50	16	url	url	NOUN
crln-22010	50	17	:	:	PUNCT
crln-22010	50	18	http://library.uwaterloo.ca/~aalakos/north97/	http://library.uwaterloo.ca/~aalakos/north97/	ADP
crln-22010	50	19	norsum.html	norsum.html	PROPN
crln-22010	50	20	.	.	PUNCT
crln-22010	50	21	n	n	PROPN
crln-22010	50	22	otes	ote	NOUN
crln-22010	50	23	1	1	NUM
crln-22010	50	24	.	.	PUNCT
crln-22010	51	1	p	p	X
crln-22010	51	2	ro	ro	X
crln-22010	51	3	ceed	ceed	NOUN
crln-22010	51	4	in	in	ADP
crln-22010	51	5	g	g	PROPN
crln-22010	51	6	s	s	PROPN
crln-22010	51	7	o	o	X
crln-22010	51	8	f	f	X
crln-22010	51	9	th	th	X
crln-22010	51	10	e	e	X
crln-22010	51	11	1st	1st	NOUN
crln-22010	51	12	n	n	PRON
crln-22010	51	13	orthu	orthu	NOUN
crln-22010	51	14	m	m	NOUN
crln-22010	51	15	bria	bria	NOUN
crln-22010	51	16	in	in	ADP
crln-22010	51	17	­	­	NOUN
crln-22010	51	18	te	te	PROPN
crln-22010	51	19	r	r	NOUN
crln-22010	51	20	n	n	NOUN
crln-22010	51	21	a	a	DET
crln-22010	51	22	tio	tio	NOUN
crln-22010	51	23	n	n	CCONJ
crln-22010	51	24	a	a	DET
crln-22010	51	25	l	l	NOUN
crln-22010	51	26	c	c	NOUN
crln-22010	51	27	o	o	NOUN
crln-22010	51	28	n	n	X
crln-22010	51	29	feren	feren	PROPN
crln-22010	51	30	ce	ce	PROPN
crln-22010	51	31	o	o	NOUN
crln-22010	51	32	n	n	CCONJ
crln-22010	51	33	p	p	X
crln-22010	51	34	e	e	NOUN
crln-22010	52	1	r	r	NOUN
crln-22010	52	2	fo	fo	INTJ
crln-22010	52	3	r	r	NOUN
crln-22010	52	4	m	m	VERB
crln-22010	52	5	a	a	PRON
crln-22010	52	6	n	n	NOUN
crln-22010	52	7	c	c	NOUN
crln-22010	52	8	e	e	NOUN
crln-22010	52	9	m	m	PROPN
crln-22010	52	10	ea­	ea­	NOUN
crln-22010	52	11	s	s	AUX
crln-22010	52	12	u	u	PROPN
crln-22010	52	13	rem	rem	PUNCT
crln-22010	52	14	en	en	ADP
crln-22010	52	15	t	t	PROPN
crln-22010	52	16	in	in	ADP
crln-22010	52	17	l	l	PROPN
crln-22010	52	18	ibraries	ibrarie	NOUN
crln-22010	52	19	a	a	DET
crln-22010	52	20	n	n	NOUN
crln-22010	52	21	d	d	NOUN
crln-22010	52	22	in	in	ADP
crln-22010	52	23	fo	fo	INTJ
crln-22010	52	24	r	r	NOUN
crln-22010	52	25	m	m	VERB
crln-22010	52	26	a	a	DET
crln-22010	52	27	tio	tio	NOUN
crln-22010	52	28	n	n	PRON
crln-22010	52	29	ser­	ser­	NOUN
crln-22010	52	30	vices	vice	NOUN
crln-22010	52	31	,	,	PUNCT
crln-22010	52	32	held	hold	VERB
crln-22010	52	33	at	at	ADP
crln-22010	52	34	longhirst	longhirst	PROPN
crln-22010	52	35	hall	hall	PROPN
crln-22010	52	36	,	,	PUNCT
crln-22010	52	37	northumberland	northumberland	PROPN
crln-22010	52	38	,	,	PUNCT
crln-22010	52	39	england	england	PROPN
crln-22010	52	40	,	,	PUNCT
crln-22010	52	41	august	august	PROPN
crln-22010	52	42	31	31	NUM
crln-22010	52	43	-	-	PUNCT
crln-22010	52	44	septem	septem	PROPN
crln-22010	52	45	ber	ber	PROPN
crln-22010	52	46	4	4	NUM
crln-22010	52	47	,	,	PUNCT
crln-22010	52	48	1995	1995	NUM
crln-22010	52	49	.	.	PUNCT
crln-22010	53	1	uni­	uni­	NOUN
crln-22010	53	2	versity	versity	NOUN
crln-22010	53	3	of	of	ADP
crln-22010	53	4	northumbria	northumbria	PROPN
crln-22010	53	5	at	at	ADP
crln-22010	53	6	newcastle	newcastle	PROPN
crln-22010	53	7	:	:	PUNCT
crln-22010	53	8	informa­	informa­	PROPN
crln-22010	53	9	tion	tion	PROPN
crln-22010	53	10	north	north	PROPN
crln-22010	53	11	,	,	PUNCT
crln-22010	53	12	1995	1995	NUM
crln-22010	53	13	.	.	PUNCT
crln-22010	54	1	2	2	NUM
crln-22010	54	2	.	.	PUNCT
crln-22010	54	3	a.	a.	NOUN
crln-22010	54	4	c	c	PROPN
crln-22010	54	5	pratt	pratt	PROPN
crln-22010	54	6	and	and	CCONJ
crln-22010	54	7	e.	e.	PROPN
crln-22010	54	8	altman	altman	PROPN
crln-22010	54	9	,	,	PUNCT
crln-22010	54	10	“	"	PUNCT
crln-22010	54	11	live	live	VERB
crln-22010	54	12	by	by	ADP
crln-22010	54	13	num­	num­	ADJ
crln-22010	54	14	bers	ber	NOUN
crln-22010	54	15	,	,	PUNCT
crln-22010	54	16	die	die	VERB
crln-22010	54	17	by	by	ADP
crln-22010	54	18	the	the	DET
crln-22010	54	19	numbers	number	NOUN
crln-22010	54	20	,	,	PUNCT
crln-22010	54	21	”	"	PUNCT
crln-22010	54	22	l	l	NOUN
crln-22010	54	23	ibrary	ibrary	NOUN
crln-22010	54	24	jo	jo	NOUN
crln-22010	54	25	u	u	PROPN
crln-22010	54	26	r	r	NOUN
crln-22010	54	27	n	n	NOUN
crln-22010	54	28	a	a	DET
crln-22010	54	29	l	l	NOUN
crln-22010	54	30	,	,	PUNCT
crln-22010	54	31	(	(	PUNCT
crln-22010	54	32	april	april	PROPN
crln-22010	54	33	15	15	NUM
crln-22010	54	34	,	,	PUNCT
crln-22010	54	35	1997	1997	NUM
crln-22010	54	36	)	)	PUNCT
crln-22010	54	37	,	,	PUNCT
crln-22010	54	38	48	48	NUM
crln-22010	54	39	-	-	SYM
crln-22010	54	40	49	49	NUM
crln-22010	54	41	.	.	PUNCT
crln-22010	55	1	3	3	X
crln-22010	55	2	.	.	PUNCT
crln-22010	55	3	k.	k.	PROPN
crln-22010	55	4	cameron	cameron	PROPN
crln-22010	55	5	,	,	PUNCT
crln-22010	55	6	“	"	PUNCT
crln-22010	55	7	a	a	DET
crln-22010	55	8	study	study	NOUN
crln-22010	55	9	of	of	ADP
crln-22010	55	10	organizational	organizational	ADJ
crln-22010	55	11	effectiveness	effectiveness	NOUN
crln-22010	55	12	and	and	CCONJ
crln-22010	55	13	its	its	PRON
crln-22010	55	14	predictors	predictor	NOUN
crln-22010	55	15	,	,	PUNCT
crln-22010	55	16	”	"	PUNCT
crln-22010	55	17	m	m	VERB
crln-22010	55	18	a	a	PRON
crln-22010	55	19	n	n	NOUN
crln-22010	55	20	a	a	PRON
crln-22010	55	21	g	g	NOUN
crln-22010	55	22	em	em	PRON
crln-22010	55	23	en	en	PROPN
crln-22010	55	24	t	t	PROPN
crln-22010	55	25	science	science	NOUN
crln-22010	55	26	,	,	PUNCT
crln-22010	55	27	32	32	NUM
crln-22010	55	28	(	(	PUNCT
crln-22010	55	29	1986	1986	NUM
crln-22010	55	30	)	)	PUNCT
crln-22010	55	31	,	,	PUNCT
crln-22010	55	32	87	87	NUM
crln-22010	55	33	-	-	SYM
crln-22010	55	34	112	112	NUM
crln-22010	55	35	.	.	PUNCT
crln-22010	56	1	http://library.uwaterloo.ca/~aalakos/north97/	http://library.uwaterloo.ca/~aalakos/north97/	ADP
crln-22010	56	2	252	252	NUM
crln-22010	56	3	/	/	SYM
crln-22010	56	4	c&rl	c&rl	PROPN
crln-22010	56	5	news	news	PROPN
crln-22010	56	6	■	■	PUNCT
crln-22010	56	7	april	april	PROPN
crln-22010	56	8	1998	1998	NUM