id	sid	tid	token	lemma	pos
crln-22359	1	1	acrl	acrl	PROPN
crln-22359	1	2	news	news	PROPN
crln-22359	1	3	issue	issue	NOUN
crln-22359	1	4	(	(	PUNCT
crln-22359	1	5	b	b	NOUN
crln-22359	1	6	)	)	PUNCT
crln-22359	1	7	of	of	ADP
crln-22359	1	8	college	college	PROPN
crln-22359	1	9	&	&	CCONJ
crln-22359	1	10	research	research	PROPN
crln-22359	1	11	libraries	library	NOUN
crln-22359	1	12	november	november	PROPN
crln-22359	1	13	1	1	NUM
crln-22359	1	14	9	9	NUM
crln-22359	1	15	9	9	NUM
crln-22359	1	16	7	7	NUM
crln-22359	1	17	/	/	SYM
crln-22359	1	18	693	693	NUM
crln-22359	1	19	benchm	benchm	NOUN
crln-22359	1	20	arking	arke	VERB
crln-22359	1	21	w	w	PROPN
crln-22359	1	22	aiting	aite	VERB
crln-22359	1	23	tim	tim	PROPN
crln-22359	1	24	es	es	PROPN
crln-22359	1	25	b	b	PROPN
crln-22359	1	26	y	y	PROPN
crln-22359	1	27	j	j	PROPN
crln-22359	2	1	o	o	X
crln-22359	2	2	y	y	PROPN
crln-22359	2	3	t	t	PROPN
crln-22359	2	4	illo	illo	PROPN
crln-22359	2	5	ts	ts	ADP
crln-22359	2	6	o	o	PROPN
crln-22359	2	7	n	n	PROPN
crln-22359	2	8	,	,	PUNCT
crln-22359	2	9	j	j	PROPN
crln-22359	3	1	a	a	PRON
crln-22359	3	2	n	n	NOUN
crln-22359	4	1	i	i	PRON
crln-22359	4	2	c	c	NOUN
crln-22359	4	3	e	e	NOUN
crln-22359	4	4	a	a	X
crln-22359	4	5	d	d	X
crln-22359	4	6	lin	lin	PROPN
crln-22359	4	7	g	g	PROPN
crln-22359	4	8	to	to	ADP
crln-22359	4	9	n	n	PROPN
crln-22359	4	10	,	,	PUNCT
crln-22359	4	11	a	a	DET
crln-22359	4	12	n	n	NOUN
crln-22359	4	13	d	d	NOUN
crln-22359	4	14	c	c	PROPN
crln-22359	4	15	y	y	PROPN
crln-22359	4	16	n	n	PROPN
crln-22359	4	17	th	th	X
crln-22359	4	18	ia	ia	PROPN
crln-22359	5	1	h	h	NOUN
crln-22359	5	2	o	o	NOUN
crln-22359	5	3	lt	lt	INTJ
crln-22359	5	4	on	on	ADP
crln-22359	5	5	average	average	ADJ
crln-22359	5	6	users	user	NOUN
crln-22359	5	7	wait	wait	VERB
crln-22359	5	8	about	about	ADV
crln-22359	5	9	two	two	NUM
crln-22359	5	10	minutes	minute	NOUN
crln-22359	5	11	to	to	PART
crln-22359	5	12	speak	speak	VERB
crln-22359	5	13	to	to	ADP
crln-22359	5	14	a	a	DET
crln-22359	5	15	librarian	librarian	ADJ
crln-22359	5	16	t	t	PROPN
crln-22359	5	17	he	he	PRON
crln-22359	5	18	information	information	NOUN
crln-22359	5	19	desk	desk	NOUN
crln-22359	5	20	is	be	AUX
crln-22359	5	21	always	always	ADV
crln-22359	5	22	busy	busy	ADJ
crln-22359	5	23	.	.	PUNCT
crln-22359	5	24	”	"	PUNCT
crln-22359	6	1	we	we	PRON
crln-22359	6	2	heard	hear	VERB
crln-22359	6	3	it	it	PRON
crln-22359	6	4	from	from	ADP
crln-22359	6	5	the	the	DET
crln-22359	6	6	students	student	NOUN
crln-22359	6	7	when	when	SCONJ
crln-22359	6	8	we	we	PRON
crln-22359	6	9	were	be	AUX
crln-22359	6	10	at	at	ADP
crln-22359	6	11	the	the	DET
crln-22359	6	12	desk	desk	NOUN
crln-22359	6	13	,	,	PUNCT
crln-22359	6	14	when	when	SCONJ
crln-22359	6	15	we	we	PRON
crln-22359	6	16	did	do	AUX
crln-22359	6	17	focus	focus	VERB
crln-22359	6	18	group	group	NOUN
crln-22359	6	19	inter­	inter­	PROPN
crln-22359	6	20	views	view	NOUN
crln-22359	6	21	about	about	ADP
crln-22359	6	22	our	our	PRON
crln-22359	6	23	reference	reference	NOUN
crln-22359	6	24	service	service	NOUN
crln-22359	6	25	,	,	PUNCT
crln-22359	6	26	and	and	CCONJ
crln-22359	6	27	when	when	SCONJ
crln-22359	6	28	we	we	PRON
crln-22359	6	29	did	do	VERB
crln-22359	6	30	a	a	DET
crln-22359	6	31	survey	survey	NOUN
crln-22359	6	32	of	of	ADP
crln-22359	6	33	user	user	NOUN
crln-22359	6	34	satisfaction	satisfaction	NOUN
crln-22359	6	35	with	with	ADP
crln-22359	6	36	refer­	refer­	PROPN
crln-22359	6	37	ence	ence	PROPN
crln-22359	6	38	service	service	NOUN
crln-22359	6	39	.	.	PUNCT
crln-22359	7	1	we	we	PRON
crln-22359	7	2	wanted	want	VERB
crln-22359	7	3	to	to	PART
crln-22359	7	4	try	try	VERB
crln-22359	7	5	to	to	PART
crln-22359	7	6	measure	measure	VERB
crln-22359	7	7	some	some	DET
crln-22359	7	8	aspect	aspect	NOUN
crln-22359	7	9	of	of	ADP
crln-22359	7	10	the	the	DET
crln-22359	7	11	problem	problem	NOUN
crln-22359	7	12	and	and	CCONJ
crln-22359	7	13	see	see	VERB
crln-22359	7	14	if	if	SCONJ
crln-22359	7	15	the	the	DET
crln-22359	7	16	steps	step	NOUN
crln-22359	7	17	we	we	PRON
crln-22359	7	18	were	be	AUX
crln-22359	7	19	taking	take	VERB
crln-22359	7	20	to	to	PART
crln-22359	7	21	deal	deal	VERB
crln-22359	7	22	with	with	ADP
crln-22359	7	23	it	it	PRON
crln-22359	7	24	were	be	AUX
crln-22359	7	25	having	have	VERB
crln-22359	7	26	any	any	DET
crln-22359	7	27	effect	effect	NOUN
crln-22359	7	28	.	.	PUNCT
crln-22359	8	1	so	so	ADV
crln-22359	8	2	we	we	PRON
crln-22359	8	3	decided	decide	VERB
crln-22359	8	4	to	to	PART
crln-22359	8	5	measure	measure	VERB
crln-22359	8	6	the	the	DET
crln-22359	8	7	time	time	NOUN
crln-22359	8	8	people	people	NOUN
crln-22359	8	9	had	have	VERB
crln-22359	8	10	to	to	PART
crln-22359	8	11	wait	wait	VERB
crln-22359	8	12	for	for	ADP
crln-22359	8	13	service	service	NOUN
crln-22359	8	14	at	at	ADP
crln-22359	8	15	the	the	DET
crln-22359	8	16	desk	desk	NOUN
crln-22359	8	17	and	and	CCONJ
crln-22359	8	18	compare	compare	VERB
crln-22359	8	19	it	it	PRON
crln-22359	8	20	over	over	ADP
crln-22359	8	21	time	time	NOUN
crln-22359	8	22	and	and	CCONJ
crln-22359	8	23	with	with	ADP
crln-22359	8	24	waiting	waiting	NOUN
crln-22359	8	25	times	time	NOUN
crln-22359	8	26	at	at	ADP
crln-22359	8	27	other	other	ADJ
crln-22359	8	28	institutions	institution	NOUN
crln-22359	8	29	.	.	PUNCT
crln-22359	9	1	this	this	PRON
crln-22359	9	2	is	be	AUX
crln-22359	9	3	part	part	NOUN
crln-22359	9	4	of	of	ADP
crln-22359	9	5	the	the	DET
crln-22359	9	6	process	process	NOUN
crln-22359	9	7	called	call	VERB
crln-22359	9	8	benchmarking	benchmarke	VERB
crln-22359	9	9	.	.	PUNCT
crln-22359	10	1	w	w	NOUN
crln-22359	10	2	hat	hat	NOUN
crln-22359	10	3	is	be	AUX
crln-22359	10	4	b	b	NUM
crln-22359	10	5	e	e	ADP
crln-22359	10	6	n	n	PRON
crln-22359	10	7	chm	chm	NOUN
crln-22359	10	8	arkin	arkin	PROPN
crln-22359	10	9	g	g	PROPN
crln-22359	10	10	?	?	PUNCT
crln-22359	11	1	“	"	PUNCT
crln-22359	11	2	the	the	DET
crln-22359	11	3	ongoing	ongoing	ADJ
crln-22359	11	4	activity	activity	NOUN
crln-22359	11	5	of	of	ADP
crln-22359	11	6	comparing	compare	VERB
crln-22359	11	7	one	one	NUM
crln-22359	11	8	’s	’s	PART
crln-22359	11	9	own	own	ADJ
crln-22359	11	10	process	process	NOUN
crln-22359	11	11	,	,	PUNCT
crln-22359	11	12	product	product	NOUN
crln-22359	11	13	,	,	PUNCT
crln-22359	11	14	or	or	CCONJ
crln-22359	11	15	service	service	NOUN
crln-22359	11	16	against	against	ADP
crln-22359	11	17	the	the	DET
crln-22359	11	18	best	well	ADV
crln-22359	11	19	known	know	VERB
crln-22359	11	20	similar	similar	ADJ
crln-22359	11	21	activity	activity	NOUN
crln-22359	11	22	,	,	PUNCT
crln-22359	11	23	so	so	SCONJ
crln-22359	11	24	that	that	SCONJ
crln-22359	11	25	challenging	challenging	ADJ
crln-22359	11	26	but	but	CCONJ
crln-22359	11	27	attainable	attainable	ADJ
crln-22359	11	28	goals	goal	NOUN
crln-22359	11	29	can	can	AUX
crln-22359	11	30	be	be	AUX
crln-22359	11	31	set	set	VERB
crln-22359	11	32	and	and	CCONJ
crln-22359	11	33	a	a	DET
crln-22359	11	34	realistic	realistic	ADJ
crln-22359	11	35	course	course	NOUN
crln-22359	11	36	o	o	NOUN
crln-22359	11	37	f	f	PROPN
crln-22359	11	38	action	action	NOUN
crln-22359	11	39	implemented	implement	VERB
crln-22359	11	40	to	to	PART
crln-22359	11	41	efficiently	efficiently	ADV
crln-22359	11	42	become	become	VERB
crln-22359	11	43	and	and	CCONJ
crln-22359	11	44	remain	remain	VERB
crln-22359	11	45	best	good	ADJ
crln-22359	11	46	o	o	NOUN
crln-22359	11	47	f	f	X
crln-22359	11	48	the	the	DET
crln-22359	11	49	best	good	ADJ
crln-22359	11	50	in	in	ADP
crln-22359	11	51	a	a	DET
crln-22359	11	52	reasonable	reasonable	ADJ
crln-22359	11	53	time	time	NOUN
crln-22359	11	54	.	.	PUNCT
crln-22359	11	55	”1	”1	PUNCT
crln-22359	12	1	marshall	marshall	PROPN
crln-22359	12	2	and	and	CCONJ
crln-22359	12	3	buchanan	buchanan	PROPN
crln-22359	12	4	report	report	VERB
crln-22359	12	5	that	that	SCONJ
crln-22359	12	6	rela­	rela­	PRON
crln-22359	12	7	tively	tively	ADV
crln-22359	12	8	few	few	ADJ
crln-22359	12	9	examples	example	NOUN
crln-22359	12	10	exist	exist	VERB
crln-22359	12	11	of	of	ADP
crln-22359	12	12	benchmarking	benchmarke	VERB
crln-22359	12	13	in	in	ADP
crln-22359	12	14	library	library	NOUN
crln-22359	12	15	reference	reference	NOUN
crln-22359	12	16	services	service	NOUN
crln-22359	12	17	and	and	CCONJ
crln-22359	12	18	suggest	suggest	VERB
crln-22359	12	19	that	that	SCONJ
crln-22359	12	20	one	one	NUM
crln-22359	12	21	way	way	NOUN
crln-22359	12	22	to	to	PART
crln-22359	12	23	do	do	VERB
crln-22359	12	24	it	it	PRON
crln-22359	12	25	is	be	AUX
crln-22359	12	26	to	to	PART
crln-22359	12	27	compare	compare	VERB
crln-22359	12	28	the	the	DET
crln-22359	12	29	service	service	NOUN
crln-22359	12	30	over	over	ADP
crln-22359	12	31	time	time	NOUN
crln-22359	12	32	in	in	ADP
crln-22359	12	33	one	one	NUM
crln-22359	12	34	institution	institution	NOUN
crln-22359	12	35	as	as	ADV
crln-22359	12	36	well	well	ADV
crln-22359	12	37	as	as	ADP
crln-22359	12	38	to	to	PART
crln-22359	12	39	compare	compare	VERB
crln-22359	12	40	it	it	PRON
crln-22359	12	41	in	in	ADP
crln-22359	12	42	a	a	DET
crln-22359	12	43	more	more	ADV
crln-22359	12	44	traditional	traditional	ADJ
crln-22359	12	45	benchmarking	benchmarke	VERB
crln-22359	12	46	sense	sense	NOUN
crln-22359	12	47	with	with	ADP
crln-22359	12	48	that	that	PRON
crln-22359	12	49	of	of	ADP
crln-22359	12	50	service	service	NOUN
crln-22359	12	51	desks	desk	NOUN
crln-22359	12	52	elsewhere.2	elsewhere.2	PROPN
crln-22359	12	53	background	background	NOUN
crln-22359	12	54	information	information	NOUN
crln-22359	12	55	the	the	DET
crln-22359	12	56	queen	queen	PROPN
crln-22359	12	57	elizabeth	elizabeth	PROPN
crln-22359	12	58	ii	ii	PROPN
crln-22359	12	59	library	library	PROPN
crln-22359	12	60	is	be	AUX
crln-22359	12	61	the	the	DET
crln-22359	12	62	main	main	ADJ
crln-22359	12	63	cen­	cen­	PROPN
crln-22359	12	64	tral	tral	ADJ
crln-22359	12	65	library	library	NOUN
crln-22359	12	66	at	at	ADP
crln-22359	12	67	memorial	memorial	ADJ
crln-22359	12	68	university	university	NOUN
crln-22359	12	69	of	of	ADP
crln-22359	12	70	newfound­	newfound­	PROPN
crln-22359	12	71	land	land	NOUN
crln-22359	12	72	,	,	PUNCT
crln-22359	12	73	st	st	PROPN
crln-22359	12	74	.	.	PROPN
crln-22359	12	75	jo	jo	PROPN
crln-22359	13	1	hn	hn	PROPN
crln-22359	13	2	’s	’s	PROPN
crln-22359	13	3	,	,	PUNCT
crln-22359	13	4	newfoundland	newfoundland	PROPN
crln-22359	13	5	.	.	PUNCT
crln-22359	14	1	the	the	DET
crln-22359	14	2	university	university	NOUN
crln-22359	14	3	has	have	VERB
crln-22359	14	4	15,000	15,000	NUM
crln-22359	14	5	students	student	NOUN
crln-22359	14	6	and	and	CCONJ
crln-22359	14	7	800	800	NUM
crln-22359	14	8	faculty	faculty	NOUN
crln-22359	14	9	at	at	ADP
crln-22359	14	10	the	the	DET
crln-22359	14	11	st	st	PROPN
crln-22359	14	12	.	.	PROPN
crln-22359	14	13	jo	jo	PROPN
crln-22359	14	14	h	h	PROPN
crln-22359	14	15	n	n	PROPN
crln-22359	14	16	’s	’s	PART
crln-22359	14	17	campus	campus	NOUN
crln-22359	14	18	and	and	CCONJ
crln-22359	14	19	is	be	AUX
crln-22359	14	20	served	serve	VERB
crln-22359	14	21	by	by	ADP
crln-22359	14	22	a	a	DET
crln-22359	14	23	large	large	ADJ
crln-22359	14	24	main	main	ADJ
crln-22359	14	25	library	library	NOUN
crln-22359	14	26	and	and	CCONJ
crln-22359	14	27	a	a	DET
crln-22359	14	28	smaller	small	ADJ
crln-22359	14	29	health	health	NOUN
crln-22359	14	30	sciences	science	NOUN
crln-22359	14	31	library	library	NOUN
crln-22359	14	32	.	.	PUNCT
crln-22359	15	1	in	in	ADP
crln-22359	15	2	the	the	DET
crln-22359	15	3	main	main	ADJ
crln-22359	15	4	library	library	NOUN
crln-22359	15	5	,	,	PUNCT
crln-22359	15	6	general	general	ADJ
crln-22359	15	7	reference	reference	NOUN
crln-22359	15	8	service	service	NOUN
crln-22359	15	9	is	be	AUX
crln-22359	15	10	offered	offer	VERB
crln-22359	15	11	by	by	ADP
crln-22359	15	12	librarians	librarian	NOUN
crln-22359	15	13	at	at	ADP
crln-22359	15	14	one	one	NUM
crln-22359	15	15	centrally	centrally	ADV
crln-22359	15	16	located	locate	VERB
crln-22359	15	17	information	information	NOUN
crln-22359	15	18	desk	desk	NOUN
crln-22359	15	19	.	.	PUNCT
crln-22359	16	1	near	near	ADP
crln-22359	16	2	the	the	DET
crln-22359	16	3	information	information	NOUN
crln-22359	16	4	desk	desk	NOUN
crln-22359	16	5	are	be	AUX
crln-22359	16	6	12	12	NUM
crln-22359	16	7	cd	cd	PROPN
crln-22359	16	8	-	-	PUNCT
crln-22359	16	9	rom	rom	NOUN
crln-22359	16	10	stations	station	NOUN
crln-22359	16	11	and	and	CCONJ
crln-22359	16	12	a	a	DET
crln-22359	16	13	public	public	ADJ
crln-22359	16	14	internet	internet	NOUN
crln-22359	16	15	terminal	terminal	NOUN
crln-22359	16	16	.	.	PUNCT
crln-22359	17	1	library	library	ADJ
crln-22359	17	2	assistants	assistant	NOUN
crln-22359	17	3	circulate	circulate	VERB
crln-22359	17	4	periodically	periodically	ADV
crln-22359	17	5	in	in	ADP
crln-22359	17	6	the	the	DET
crln-22359	17	7	cd	cd	PROPN
crln-22359	17	8	-	-	PUNCT
crln-22359	17	9	rom	rom	PROPN
crln-22359	17	10	area	area	NOUN
crln-22359	17	11	to	to	PART
crln-22359	17	12	handle	handle	VERB
crln-22359	17	13	problems	problem	NOUN
crln-22359	17	14	with	with	ADP
crln-22359	17	15	printers	printer	NOUN
crln-22359	17	16	and	and	CCONJ
crln-22359	17	17	the	the	DET
crln-22359	17	18	mechanics	mechanic	NOUN
crln-22359	17	19	of	of	ADP
crln-22359	17	20	searching	search	VERB
crln-22359	17	21	.	.	PUNCT
crln-22359	18	1	w	w	NOUN
crln-22359	18	2	hat	hat	NOUN
crln-22359	18	3	did	do	VERB
crln-22359	18	4	w	w	PROPN
crln-22359	18	5	e	e	PROPN
crln-22359	18	6	m	m	PROPN
crln-22359	18	7	easu	easu	NOUN
crln-22359	18	8	re	re	NOUN
crln-22359	18	9	?	?	PUNCT
crln-22359	19	1	we	we	PRON
crln-22359	19	2	measured	measure	VERB
crln-22359	19	3	the	the	DET
crln-22359	19	4	length	length	NOUN
crln-22359	19	5	of	of	ADP
crln-22359	19	6	time	time	NOUN
crln-22359	19	7	users	user	NOUN
crln-22359	19	8	had	have	VERB
crln-22359	19	9	to	to	PART
crln-22359	19	10	wait	wait	VERB
crln-22359	19	11	at	at	ADP
crln-22359	19	12	the	the	DET
crln-22359	19	13	information	information	NOUN
crln-22359	19	14	desk	desk	NOUN
crln-22359	19	15	before	before	ADP
crln-22359	19	16	speaking	speak	VERB
crln-22359	19	17	to	to	ADP
crln-22359	19	18	a	a	DET
crln-22359	19	19	librarian	librarian	NOUN
crln-22359	19	20	,	,	PUNCT
crln-22359	19	21	the	the	DET
crln-22359	19	22	length	length	NOUN
crln-22359	19	23	o	o	PROPN
crln-22359	19	24	f	f	PROPN
crln-22359	19	25	time	time	NOUN
crln-22359	19	26	the	the	DET
crln-22359	19	27	librarians	librarian	NOUN
crln-22359	19	28	spent	spend	VERB
crln-22359	19	29	with	with	ADP
crln-22359	19	30	each	each	DET
crln-22359	19	31	user	user	NOUN
crln-22359	19	32	,	,	PUNCT
crln-22359	19	33	and	and	CCONJ
crln-22359	19	34	the	the	DET
crln-22359	19	35	number	number	NOUN
crln-22359	19	36	of	of	ADP
crln-22359	19	37	users	user	NOUN
crln-22359	19	38	who	who	PRON
crln-22359	19	39	left	leave	VERB
crln-22359	19	40	the	the	DET
crln-22359	19	41	desk	desk	NOUN
crln-22359	19	42	without	without	ADP
crln-22359	19	43	speaking	speak	VERB
crln-22359	19	44	to	to	ADP
crln-22359	19	45	a	a	DET
crln-22359	19	46	librar­	librar­	ADJ
crln-22359	19	47	ian	ian	NOUN
crln-22359	19	48	.	.	PUNCT
crln-22359	20	1	we	we	PRON
crln-22359	20	2	also	also	ADV
crln-22359	20	3	counted	count	VERB
crln-22359	20	4	the	the	DET
crln-22359	20	5	total	total	ADJ
crln-22359	20	6	number	number	NOUN
crln-22359	20	7	of	of	ADP
crln-22359	20	8	users	user	NOUN
crln-22359	20	9	arriving	arrive	VERB
crln-22359	20	10	at	at	ADP
crln-22359	20	11	the	the	DET
crln-22359	20	12	desk	desk	NOUN
crln-22359	20	13	,	,	PUNCT
crln-22359	20	14	whether	whether	SCONJ
crln-22359	20	15	they	they	PRON
crln-22359	20	16	spoke	speak	VERB
crln-22359	20	17	to	to	ADP
crln-22359	20	18	a	a	DET
crln-22359	20	19	librarian	librarian	NOUN
crln-22359	20	20	or	or	CCONJ
crln-22359	20	21	not	not	PART
crln-22359	20	22	.	.	PUNCT
crln-22359	21	1	because	because	SCONJ
crln-22359	21	2	we	we	PRON
crln-22359	21	3	were	be	AUX
crln-22359	21	4	concerned	concerned	ADJ
crln-22359	21	5	about	about	ADP
crln-22359	21	6	the	the	DET
crln-22359	21	7	amount	amount	NOUN
crln-22359	21	8	of	of	ADP
crln-22359	21	9	time	time	NOUN
crln-22359	21	10	we	we	PRON
crln-22359	21	11	spent	spend	VERB
crln-22359	21	12	helping	help	VERB
crln-22359	21	13	people	people	NOUN
crln-22359	21	14	with	with	ADP
crln-22359	21	15	cd	cd	PROPN
crln-22359	21	16	-	-	PUNCT
crln-22359	21	17	rom	rom	NOUN
crln-22359	21	18	questions	question	NOUN
crln-22359	21	19	,	,	PUNCT
crln-22359	21	20	we	we	PRON
crln-22359	21	21	also	also	ADV
crln-22359	21	22	kept	keep	VERB
crln-22359	21	23	track	track	NOUN
crln-22359	21	24	separately	separately	ADV
crln-22359	21	25	of	of	ADP
crln-22359	21	26	the	the	DET
crln-22359	21	27	time	time	NOUN
crln-22359	21	28	spent	spend	VERB
crln-22359	21	29	on	on	ADP
crln-22359	21	30	them	they	PRON
crln-22359	21	31	.	.	PUNCT
crln-22359	22	1	h	h	NOUN
crln-22359	23	1	ow	ow	INTJ
crln-22359	23	2	did	do	AUX
crln-22359	23	3	w	w	PROPN
crln-22359	23	4	e	e	PROPN
crln-22359	23	5	m	m	PROPN
crln-22359	23	6	easu	easu	NOUN
crln-22359	23	7	re	re	VERB
crln-22359	23	8	it	it	PRON
crln-22359	23	9	?	?	PUNCT
crln-22359	24	1	we	we	PRON
crln-22359	24	2	observed	observe	VERB
crln-22359	24	3	the	the	DET
crln-22359	24	4	information	information	NOUN
crln-22359	24	5	desk	desk	NOUN
crln-22359	24	6	for	for	ADP
crln-22359	24	7	a	a	DET
crln-22359	24	8	total	total	NOUN
crln-22359	24	9	of	of	ADP
crln-22359	24	10	30	30	NUM
crln-22359	24	11	hours	hour	NOUN
crln-22359	24	12	in	in	ADP
crln-22359	24	13	january	january	PROPN
crln-22359	24	14	-	-	PUNCT
crln-22359	24	15	march	march	PROPN
crln-22359	24	16	1993	1993	NUM
crln-22359	24	17	and	and	CCONJ
crln-22359	24	18	30	30	NUM
crln-22359	24	19	hours	hour	NOUN
crln-22359	24	20	in	in	ADP
crln-22359	24	21	february	february	PROPN
crln-22359	24	22	-	-	PUNCT
crln-22359	24	23	march	march	PROPN
crln-22359	24	24	1995	1995	NUM
crln-22359	24	25	.	.	PUNCT
crln-22359	25	1	each	each	DET
crln-22359	25	2	hour	hour	NOUN
crln-22359	25	3	between	between	ADP
crln-22359	25	4	10:00	10:00	NUM
crln-22359	25	5	a.m.	a.m.	NOUN
crln-22359	25	6	and	and	CCONJ
crln-22359	25	7	4:00	4:00	NUM
crln-22359	25	8	p.m.	p.m.	NOUN
crln-22359	25	9	,	,	PUNCT
crln-22359	25	10	monday	monday	PROPN
crln-22359	25	11	to	to	ADP
crln-22359	25	12	friday	friday	PROPN
crln-22359	25	13	,	,	PUNCT
crln-22359	25	14	was	be	AUX
crln-22359	25	15	observed	observe	VERB
crln-22359	25	16	once	once	ADV
crln-22359	25	17	during	during	ADP
crln-22359	25	18	this	this	DET
crln-22359	25	19	period	period	NOUN
crln-22359	25	20	;	;	PUNCT
crln-22359	25	21	these	these	PRON
crln-22359	25	22	were	be	AUX
crln-22359	25	23	felt	feel	VERB
crln-22359	25	24	to	to	PART
crln-22359	25	25	be	be	AUX
crln-22359	25	26	the	the	DET
crln-22359	25	27	busiest	busy	ADJ
crln-22359	25	28	times	time	NOUN
crln-22359	25	29	at	at	ADP
crln-22359	25	30	the	the	DET
crln-22359	25	31	informa­	informa­	PROPN
crln-22359	25	32	tion	tion	PROPN
crln-22359	25	33	desk	desk	NOUN
crln-22359	25	34	.	.	PUNCT
crln-22359	26	1	an	an	DET
crln-22359	26	2	observer	observer	NOUN
crln-22359	26	3	sat	sit	VERB
crln-22359	26	4	in	in	ADP
crln-22359	26	5	an	an	DET
crln-22359	26	6	office	office	NOUN
crln-22359	26	7	25	25	NUM
crln-22359	26	8	feet	foot	NOUN
crln-22359	26	9	from	from	ADP
crln-22359	26	10	the	the	DET
crln-22359	26	11	desk	desk	NOUN
crln-22359	26	12	and	and	CCONJ
crln-22359	26	13	used	use	VERB
crln-22359	26	14	stopwatches	stopwatch	NOUN
crln-22359	26	15	to	to	PART
crln-22359	26	16	time	time	NOUN
crln-22359	26	17	all	all	DET
crln-22359	26	18	interactions	interaction	NOUN
crln-22359	26	19	with	with	ADP
crln-22359	26	20	the	the	DET
crln-22359	26	21	librarians	librarian	NOUN
crln-22359	26	22	,	,	PUNCT
crln-22359	26	23	and	and	CCONJ
crln-22359	26	24	the	the	DET
crln-22359	26	25	length	length	NOUN
crln-22359	26	26	o	o	PROPN
crln-22359	26	27	f	f	PROPN
crln-22359	26	28	time	time	NOUN
crln-22359	26	29	users	user	NOUN
crln-22359	26	30	remained	remain	VERB
crln-22359	26	31	at	at	ADP
crln-22359	26	32	the	the	DET
crln-22359	26	33	desk	desk	NOUN
crln-22359	26	34	.	.	PUNCT
crln-22359	27	1	we	we	PRON
crln-22359	27	2	also	also	ADV
crln-22359	27	3	kept	keep	VERB
crln-22359	27	4	track	track	NOUN
crln-22359	27	5	of	of	ADP
crln-22359	27	6	the	the	DET
crln-22359	27	7	number	number	NOUN
crln-22359	27	8	o	o	NOUN
crln-22359	28	1	f	f	NOUN
crln-22359	28	2	users	user	NOUN
crln-22359	28	3	who	who	PRON
crln-22359	28	4	went	go	VERB
crln-22359	28	5	away	away	ADV
crln-22359	28	6	without	without	ADP
crln-22359	28	7	speaking	speak	VERB
crln-22359	28	8	to	to	ADP
crln-22359	28	9	a	a	DET
crln-22359	28	10	librarian	librarian	NOUN
crln-22359	28	11	,	,	PUNCT
crln-22359	28	12	and	and	CCONJ
crln-22359	28	13	how	how	SCONJ
crln-22359	28	14	long	long	ADV
crln-22359	28	15	they	they	PRON
crln-22359	28	16	waited	wait	VERB
crln-22359	28	17	.	.	PUNCT
crln-22359	29	1	j	j	NOUN
crln-22359	30	1	o	o	X
crln-22359	30	2	y	y	PROPN
crln-22359	30	3	t	t	PROPN
crln-22359	30	4	illotson	illotson	PROPN
crln-22359	30	5	is	be	AUX
crln-22359	30	6	b	b	PROPN
crln-22359	30	7	e	e	NOUN
crln-22359	30	8	a	a	PROPN
crln-22359	30	9	d	d	NOUN
crln-22359	30	10	,	,	PUNCT
crln-22359	30	11	i	i	PRON
crln-22359	31	1	n	n	VERB
crln-22359	32	1	fo	fo	INTJ
crln-22359	32	2	r	r	NOUN
crln-22359	32	3	m	m	VERB
crln-22359	32	4	a	a	DET
crln-22359	32	5	tio	tio	NOUN
crln-22359	33	1	n	n	NOUN
crln-22359	33	2	s	s	NOUN
crln-22359	33	3	e	e	NOUN
crln-22359	33	4	r	r	NOUN
crln-22359	33	5	v	v	NUM
crln-22359	33	6	ic	ic	PROPN
crln-22359	33	7	e	e	X
crln-22359	33	8	s	s	PROPN
crln-22359	33	9	,	,	PUNCT
crln-22359	33	10	a	a	DET
crln-22359	33	11	t	t	NOUN
crln-22359	33	12	m	m	NOUN
crln-22359	33	13	e	e	NOUN
crln-22359	33	14	m	m	NOUN
crln-22359	33	15	o	o	NOUN
crln-22359	33	16	r	r	X
crln-22359	33	17	ia	ia	PROPN
crln-22359	33	18	l	l	X
crln-22359	33	19	u	u	NOUN
crln-22359	33	20	niversity	niversity	NOUN
crln-22359	33	21	o	o	PROPN
crln-22359	33	22	f	f	PROPN
crln-22359	33	23	n	n	PROPN
crln-22359	33	24	e	e	PROPN
crln-22359	33	25	w	w	NOUN
crln-22359	33	26	fo	fo	ADP
crln-22359	33	27	u	u	NOUN
crln-22359	33	28	n	n	PROPN
crln-22359	33	29	d	d	PROPN
crln-22359	33	30	la	la	NOUN
crln-22359	33	31	n	n	PROPN
crln-22359	33	32	d	d	NOUN
crln-22359	33	33	;	;	PUNCT
crln-22359	34	1	e	e	X
crln-22359	34	2	m	m	PROPN
crln-22359	34	3	a	a	DET
crln-22359	34	4	il	il	PROPN
crln-22359	34	5	:	:	PUNCT
crln-22359	35	1	j	j	PROPN
crln-22359	35	2	o	o	X
crln-22359	35	3	y	y	PROPN
crln-22359	35	4	t	t	PROPN
crln-22359	35	5	@	@	ADP
crln-22359	35	6	m	m	VERB
crln-22359	35	7	o	o	NOUN
crln-22359	35	8	r	r	NOUN
crln-22359	35	9	g	g	NOUN
crln-22359	35	10	a	a	PRON
crln-22359	35	11	n	n	NOUN
crln-22359	35	12	.u	.u	NOUN
crln-22359	36	1	c	c	NOUN
crln-22359	36	2	s	s	X
crln-22359	36	3	.m	.m	NOUN
crln-22359	36	4	u	u	PROPN
crln-22359	36	5	n	n	X
crln-22359	36	6	.c	.c	NOUN
crln-22359	37	1	a	a	PRON
crln-22359	37	2	.	.	PUNCT
crln-22359	38	1	j	j	PROPN
crln-22359	39	1	a	a	DET
crln-22359	39	2	n	n	NOUN
crln-22359	39	3	i	i	PRON
crln-22359	39	4	c	c	NOUN
crln-22359	39	5	e	e	NOUN
crln-22359	39	6	a	a	X
crln-22359	39	7	d	d	X
crln-22359	39	8	lin	lin	PROPN
crln-22359	39	9	g	g	PROPN
crln-22359	39	10	to	to	ADP
crln-22359	39	11	n	n	PROPN
crln-22359	39	12	is	be	AUX
crln-22359	39	13	n	n	PRON
crln-22359	39	14	e	e	NOUN
crln-22359	39	15	tw	tw	NOUN
crln-22359	40	1	o	o	NOUN
crln-22359	40	2	r	r	NOUN
crln-22359	40	3	k	k	NOUN
crln-22359	40	4	r	r	NOUN
crln-22359	40	5	e	e	NOUN
crln-22359	40	6	s	s	NOUN
crln-22359	40	7	o	o	X
crln-22359	40	8	u	u	NOUN
crln-22359	40	9	r	r	NOUN
crln-22359	40	10	c	c	NOUN
crln-22359	40	11	e	e	NOUN
crln-22359	40	12	s	s	NOUN
crln-22359	40	13	l	l	NOUN
crln-22359	41	1	i	i	NOUN
crln-22359	41	2	b	b	NOUN
crln-22359	41	3	r	r	NOUN
crln-22359	41	4	a	a	DET
crln-22359	41	5	r	r	NOUN
crln-22359	42	1	i	i	PRON
crln-22359	42	2	a	a	PRON
crln-22359	42	3	n	n	NOUN
crln-22359	42	4	a	a	DET
crln-22359	42	5	t	t	NOUN
crln-22359	42	6	t	t	PROPN
crln-22359	42	7	rin	rin	NOUN
crln-22359	42	8	ity	ity	PROPN
crln-22359	42	9	c	c	PROPN
crln-22359	42	10	olleg	olleg	PROPN
crln-22359	42	11	e	e	NOUN
crln-22359	42	12	;	;	PUNCT
crln-22359	42	13	e	e	X
crln-22359	42	14	m	m	PROPN
crln-22359	42	15	a	a	DET
crln-22359	42	16	il	il	PROPN
crln-22359	42	17	:	:	PUNCT
crln-22359	42	18	j	j	PROPN
crln-22359	43	1	a	a	PRON
crln-22359	43	2	n	n	NOUN
crln-22359	44	1	i	i	PRON
crln-22359	44	2	c	c	NOUN
crln-22359	44	3	e	e	NOUN
crln-22359	44	4	.a	.a	NOUN
crln-22359	45	1	d	d	X
crln-22359	45	2	l	l	NOUN
crln-22359	46	1	i	i	PRON
crln-22359	46	2	n	n	CCONJ
crln-22359	46	3	g	g	NOUN
crln-22359	46	4	t	t	X
crln-22359	46	5	o	o	NOUN
crln-22359	46	6	n	n	PRON
crln-22359	46	7	®	®	NOUN
crln-22359	46	8	m	m	VERB
crln-22359	46	9	a	a	PRON
crln-22359	46	10	i	i	NOUN
crln-22359	46	11	l	l	NOUN
crln-22359	46	12	.	.	PUNCT
crln-22359	47	1	c	c	NOUN
crln-22359	47	2	c	c	X
crln-22359	47	3	.t	.t	PROPN
crln-22359	47	4	r	r	NOUN
crln-22359	47	5	in	in	ADP
crln-22359	47	6	c	c	NOUN
crln-22359	47	7	o	o	NOUN
crln-22359	47	8	ll	ll	NOUN
crln-22359	47	9	.e	.e	PUNCT
crln-22359	48	1	d	d	X
crln-22359	48	2	u	u	NOUN
crln-22359	48	3	.	.	PUNCT
crln-22359	49	1	c	c	PROPN
crln-22359	49	2	y	y	PROPN
crln-22359	49	3	n	n	PROPN
crln-22359	49	4	th	th	X
crln-22359	49	5	ia	ia	PROPN
crln-22359	50	1	h	h	NOUN
crln-22359	50	2	o	o	NOUN
crln-22359	50	3	lt	lt	NOUN
crln-22359	50	4	is	be	AUX
crln-22359	50	5	r	r	NOUN
crln-22359	50	6	e	e	NOUN
crln-22359	50	7	f	f	NOUN
crln-22359	50	8	e	e	PROPN
crln-22359	50	9	r	r	NOUN
crln-22359	50	10	e	e	NOUN
crln-22359	50	11	n	n	NOUN
crln-22359	50	12	c	c	NOUN
crln-22359	50	13	e	e	X
crln-22359	51	1	l	l	NOUN
crln-22359	52	1	i	i	NOUN
crln-22359	52	2	b	b	NOUN
crln-22359	52	3	r	r	NOUN
crln-22359	52	4	a	a	DET
crln-22359	52	5	r	r	NOUN
crln-22359	52	6	i	i	PRON
crln-22359	52	7	a	a	PRON
crln-22359	52	8	n	n	NOUN
crln-22359	52	9	a	a	DET
crln-22359	52	10	n	n	NOUN
crln-22359	52	11	d	d	PROPN
crln-22359	52	12	b	b	PROPN
crln-22359	52	13	ib	ib	X
crln-22359	53	1	l	l	NOUN
crln-22359	54	1	i	i	PRON
crln-22359	54	2	o	o	VERB
crln-22359	54	3	g	g	NOUN
crln-22359	54	4	r	r	NOUN
crln-22359	55	1	a	a	DET
crln-22359	55	2	p	p	NOUN
crln-22359	55	3	h	h	NOUN
crln-22359	55	4	e	e	NOUN
crln-22359	55	5	r	r	NOUN
crln-22359	55	6	a	a	PROPN
crln-22359	55	7	t	t	NOUN
crln-22359	55	8	th	th	X
crln-22359	55	9	e	e	X
crln-22359	55	10	u	u	PROPN
crln-22359	55	11	niversity	niversity	NOUN
crln-22359	56	1	o	o	PROPN
crln-22359	56	2	f	f	VERB
crln-22359	56	3	m	m	VERB
crln-22359	56	4	a	a	PRON
crln-22359	56	5	n	n	NOUN
crln-22359	57	1	it	it	PRON
crln-22359	57	2	o	o	X
crln-22359	57	3	b	b	X
crln-22359	57	4	a	a	NOUN
crln-22359	57	5	;	;	PUNCT
crln-22359	57	6	e	e	X
crln-22359	57	7	m	m	PROPN
crln-22359	57	8	a	a	DET
crln-22359	57	9	il	il	PROPN
crln-22359	57	10	:	:	PUNCT
crln-22359	57	11	h	h	NOUN
crln-22359	57	12	o	o	NOUN
crln-22359	57	13	l	l	NOUN
crln-22359	57	14	t	t	NOUN
crln-22359	57	15	@	@	ADP
crln-22359	57	16	c	c	PROPN
crln-22359	57	17	c	c	NOUN
crln-22359	57	18	.u	.u	PROPN
crln-22359	57	19	m	m	VERB
crln-22359	57	20	a	a	PRON
crln-22359	57	21	n	n	NOUN
crln-22359	58	1	it	it	PRON
crln-22359	59	1	o	o	X
crln-22359	59	2	b	b	X
crln-22359	59	3	a	a	DET
crln-22359	59	4	.c	.c	NOUN
crln-22359	60	1	a	a	DET
crln-22359	60	2	mailto:joyt@morgan.ucs.mun.ca	mailto:joyt@morgan.ucs.mun.ca	ADJ
crln-22359	60	3	mailto:holt@cc.umanitoba.ca	mailto:holt@cc.umanitoba.ca	NOUN
crln-22359	60	4	6	6	NUM
crln-22359	60	5	9	9	NUM
crln-22359	60	6	4	4	NUM
crln-22359	60	7	/c&rl	/c&rl	PUNCT
crln-22359	60	8	news	news	NOUN
crln-22359	60	9	w	w	PROPN
crln-22359	60	10	h	h	PROPN
crln-22359	60	11	a	a	DET
crln-22359	60	12	t	t	NOUN
crln-22359	60	13	did	do	VERB
crln-22359	60	14	w	w	PROPN
crln-22359	60	15	e	e	PROPN
crln-22359	60	16	fin	fin	NOUN
crln-22359	60	17	d	d	NOUN
crln-22359	60	18	?	?	PUNCT
crln-22359	61	1	the	the	DET
crln-22359	61	2	biggest	big	ADJ
crln-22359	61	3	difference	difference	NOUN
crln-22359	61	4	betw	betw	NOUN
crln-22359	61	5	een	een	PROPN
crln-22359	61	6	the	the	DET
crln-22359	61	7	two	two	NUM
crln-22359	61	8	years	year	NOUN
crln-22359	61	9	surveyed	survey	VERB
crln-22359	61	10	was	be	AUX
crln-22359	61	11	in	in	ADP
crln-22359	61	12	the	the	DET
crln-22359	61	13	number	number	NOUN
crln-22359	61	14	o	o	NOUN
crln-22359	62	1	f	f	NOUN
crln-22359	62	2	users	user	NOUN
crln-22359	62	3	who	who	PRON
crln-22359	62	4	came	come	VERB
crln-22359	62	5	to	to	ADP
crln-22359	62	6	the	the	DET
crln-22359	62	7	desk	desk	NOUN
crln-22359	62	8	during	during	ADP
crln-22359	62	9	the	the	DET
crln-22359	62	10	study	study	NOUN
crln-22359	62	11	period	period	NOUN
crln-22359	62	12	.	.	PUNCT
crln-22359	63	1	in	in	ADP
crln-22359	63	2	1993	1993	NUM
crln-22359	63	3	there	there	PRON
crln-22359	63	4	were	be	VERB
crln-22359	63	5	749	749	NUM
crln-22359	63	6	,	,	PUNCT
crln-22359	63	7	and	and	CCONJ
crln-22359	63	8	in	in	ADP
crln-22359	63	9	1995	1995	NUM
crln-22359	63	10	there	there	PRON
crln-22359	63	11	were	be	VERB
crln-22359	63	12	973	973	NUM
crln-22359	63	13	.	.	PUNCT
crln-22359	64	1	despite	despite	SCONJ
crln-22359	64	2	this	this	DET
crln-22359	64	3	30	30	NUM
crln-22359	64	4	percent	percent	NOUN
crln-22359	64	5	increase	increase	NOUN
crln-22359	64	6	in	in	ADP
crln-22359	64	7	users	user	NOUN
crln-22359	64	8	,	,	PUNCT
crln-22359	64	9	there	there	PRON
crln-22359	64	10	was	be	VERB
crln-22359	64	11	little	little	ADJ
crln-22359	64	12	change	change	NOUN
crln-22359	64	13	in	in	ADP
crln-22359	64	14	the	the	DET
crln-22359	64	15	other	other	ADJ
crln-22359	64	16	figures	figure	NOUN
crln-22359	64	17	.	.	PUNCT
crln-22359	65	1	the	the	DET
crln-22359	65	2	av­	av­	PROPN
crln-22359	65	3	erage	erage	NOUN
crln-22359	65	4	waiting	waiting	NOUN
crln-22359	65	5	time	time	NOUN
crln-22359	65	6	increased	increase	VERB
crln-22359	65	7	slightly	slightly	ADV
crln-22359	65	8	:	:	PUNCT
crln-22359	65	9	1	1	NUM
crln-22359	65	10	minute	minute	NOUN
crln-22359	65	11	50	50	NUM
crln-22359	65	12	seconds	second	NOUN
crln-22359	65	13	in	in	ADP
crln-22359	65	14	1993	1993	NUM
crln-22359	65	15	,	,	PUNCT
crln-22359	65	16	and	and	CCONJ
crln-22359	65	17	1	1	NUM
crln-22359	65	18	minute	minute	NOUN
crln-22359	65	19	56	56	NUM
crln-22359	65	20	seconds	second	NOUN
crln-22359	65	21	in	in	ADP
crln-22359	65	22	1995	1995	NUM
crln-22359	65	23	.	.	PUNCT
crln-22359	66	1	the	the	DET
crln-22359	66	2	average	average	ADJ
crln-22359	66	3	time	time	NOUN
crln-22359	66	4	spent	spend	VERB
crln-22359	66	5	with	with	ADP
crln-22359	66	6	a	a	DET
crln-22359	66	7	user	user	NOUN
crln-22359	66	8	decreased	decrease	VERB
crln-22359	66	9	slighüy	slighüy	NOUN
crln-22359	66	10	:	:	PUNCT
crln-22359	66	11	3	3	NUM
crln-22359	66	12	minutes	minute	NOUN
crln-22359	66	13	13	13	NUM
crln-22359	66	14	seconds	second	NOUN
crln-22359	66	15	in	in	ADP
crln-22359	66	16	1993	1993	NUM
crln-22359	66	17	,	,	PUNCT
crln-22359	66	18	and	and	CCONJ
crln-22359	66	19	2	2	NUM
crln-22359	66	20	minutes	minute	NOUN
crln-22359	66	21	58	58	NUM
crln-22359	66	22	seconds	second	NOUN
crln-22359	66	23	in	in	ADP
crln-22359	66	24	1995	1995	NUM
crln-22359	66	25	.	.	PUNCT
crln-22359	67	1	the	the	DET
crln-22359	67	2	number	number	NOUN
crln-22359	67	3	o	o	X
crln-22359	67	4	f	f	NOUN
crln-22359	67	5	users	user	NOUN
crln-22359	67	6	who	who	PRON
crln-22359	67	7	left	leave	VERB
crln-22359	67	8	without	without	ADP
crln-22359	67	9	being	be	AUX
crln-22359	67	10	served	serve	VERB
crln-22359	67	11	increased	increase	VERB
crln-22359	67	12	by	by	ADP
crln-22359	67	13	17	17	NUM
crln-22359	67	14	percent	percent	NOUN
crln-22359	67	15	:	:	PUNCT
crln-22359	67	16	there	there	PRON
crln-22359	67	17	were	be	VERB
crln-22359	67	18	70	70	NUM
crln-22359	67	19	in	in	ADP
crln-22359	67	20	1993	1993	NUM
crln-22359	67	21	and	and	CCONJ
crln-22359	67	22	82	82	NUM
crln-22359	67	23	in	in	ADP
crln-22359	67	24	1995	1995	NUM
crln-22359	67	25	.	.	PUNCT
crln-22359	68	1	t	t	NOUN
crln-22359	68	2	h	h	NOUN
crln-22359	69	1	e	e	PROPN
crln-22359	69	2	p	p	NOUN
crln-22359	69	3	ro	ro	X
crln-22359	69	4	p	p	X
crln-22359	69	5	ortio	ortio	NOUN
crln-22359	70	1	n	n	PRON
crln-22359	70	2	that	that	PRON
crln-22359	70	3	left	leave	VERB
crln-22359	70	4	unserved	unserved	NOUN
crln-22359	70	5	decreased	decrease	VERB
crln-22359	70	6	slightly	slightly	ADV
crln-22359	70	7	from	from	ADP
crln-22359	70	8	9	9	NUM
crln-22359	70	9	percent	percent	NOUN
crln-22359	70	10	in	in	ADP
crln-22359	70	11	1993	1993	NUM
crln-22359	70	12	to	to	PART
crln-22359	70	13	8	8	NUM
crln-22359	70	14	percent	percent	NOUN
crln-22359	70	15	in	in	ADP
crln-22359	70	16	1995	1995	NUM
crln-22359	70	17	.	.	PUNCT
crln-22359	71	1	the	the	DET
crln-22359	71	2	average	average	ADJ
crln-22359	71	3	amount	amount	NOUN
crln-22359	71	4	o	o	NOUN
crln-22359	71	5	f	f	NUM
crln-22359	71	6	time	time	NOUN
crln-22359	71	7	spent	spend	VERB
crln-22359	71	8	on	on	ADP
crln-22359	71	9	cd	cd	PROPN
crln-22359	71	10	-	-	PUNCT
crln-22359	71	11	rom	rom	NOUN
crln-22359	71	12	questions	question	NOUN
crln-22359	71	13	decreased	decrease	VERB
crln-22359	71	14	from	from	ADP
crln-22359	71	15	7	7	NUM
crln-22359	71	16	minutes	minute	NOUN
crln-22359	71	17	30	30	NUM
crln-22359	71	18	seconds	second	NOUN
crln-22359	71	19	in	in	ADP
crln-22359	71	20	1993	1993	NUM
crln-22359	71	21	to	to	ADP
crln-22359	71	22	6	6	NUM
crln-22359	71	23	min­	min­	NOUN
crln-22359	71	24	utes	ute	VERB
crln-22359	71	25	6	6	NUM
crln-22359	71	26	seconds	second	NOUN
crln-22359	71	27	in	in	ADP
crln-22359	71	28	1995	1995	NUM
crln-22359	71	29	.	.	PUNCT
crln-22359	72	1	however	however	ADV
crln-22359	72	2	,	,	PUNCT
crln-22359	72	3	the	the	DET
crln-22359	72	4	number	number	NOUN
crln-22359	72	5	o	o	PROPN
crln-22359	72	6	f	f	PROPN
crln-22359	72	7	cd	cd	PROPN
crln-22359	72	8	or	or	CCONJ
crln-22359	72	9	other	other	ADJ
crln-22359	72	10	computer	computer	NOUN
crln-22359	72	11	(	(	PUNCT
crln-22359	72	12	e.g.	e.g.	ADV
crln-22359	72	13	,	,	PUNCT
crln-22359	72	14	internet	internet	NOUN
crln-22359	72	15	)	)	PUNCT
crln-22359	72	16	ques­	ques­	PROPN
crln-22359	72	17	tions	tion	NOUN
crln-22359	72	18	increased	increase	VERB
crln-22359	72	19	from	from	ADP
crln-22359	72	20	36	36	NUM
crln-22359	72	21	to	to	ADP
crln-22359	72	22	57	57	NUM
crln-22359	72	23	,	,	PUNCT
crln-22359	72	24	so	so	CCONJ
crln-22359	72	25	the	the	DET
crln-22359	72	26	total	total	ADJ
crln-22359	72	27	time	time	NOUN
crln-22359	72	28	spent	spend	VERB
crln-22359	72	29	on	on	ADP
crln-22359	72	30	this	this	DET
crln-22359	72	31	type	type	NOUN
crln-22359	72	32	o	o	NOUN
crln-22359	72	33	f	f	X
crln-22359	72	34	question	question	NOUN
crln-22359	72	35	increased	increase	VERB
crln-22359	72	36	.	.	PUNCT
crln-22359	73	1	h	h	NOUN
crln-22359	74	1	o	o	X
crln-22359	74	2	w	w	NOUN
crln-22359	74	3	did	do	AUX
crln-22359	74	4	it	it	PRON
crln-22359	74	5	h	h	VERB
crln-22359	74	6	a	a	DET
crln-22359	74	7	p	p	X
crln-22359	74	8	p	p	X
crln-22359	74	9	e	e	NOUN
crln-22359	74	10	n	n	NOUN
crln-22359	74	11	?	?	PUNCT
crln-22359	75	1	how	how	SCONJ
crln-22359	75	2	did	do	AUX
crln-22359	75	3	we	we	PRON
crln-22359	75	4	cope	cope	VERB
crln-22359	75	5	with	with	ADP
crln-22359	75	6	30	30	NUM
crln-22359	75	7	percent	percent	NOUN
crln-22359	75	8	more	more	ADJ
crln-22359	75	9	users	user	NOUN
crln-22359	75	10	without	without	ADP
crln-22359	75	11	a	a	DET
crln-22359	75	12	major	major	ADJ
crln-22359	75	13	increase	increase	NOUN
crln-22359	75	14	in	in	ADP
crln-22359	75	15	average	average	ADJ
crln-22359	75	16	waiting	waiting	NOUN
crln-22359	75	17	time	time	NOUN
crln-22359	75	18	or	or	CCONJ
crln-22359	75	19	a	a	DET
crln-22359	75	20	major	major	ADJ
crln-22359	75	21	decrease	decrease	NOUN
crln-22359	75	22	in	in	ADP
crln-22359	75	23	the	the	DET
crln-22359	75	24	average	average	ADJ
crln-22359	75	25	time	time	NOUN
crln-22359	75	26	spent	spend	VERB
crln-22359	75	27	with	with	ADP
crln-22359	75	28	users	user	NOUN
crln-22359	75	29	?	?	PUNCT
crln-22359	76	1	one	one	NUM
crln-22359	76	2	thing	thing	NOUN
crln-22359	76	3	that	that	PRON
crln-22359	76	4	happened	happen	VERB
crln-22359	76	5	was	be	AUX
crln-22359	76	6	that	that	SCONJ
crln-22359	76	7	users	user	NOUN
crln-22359	76	8	filled	fill	VERB
crln-22359	76	9	up	up	ADP
crln-22359	76	10	the	the	DET
crln-22359	76	11	less	less	ADV
crln-22359	76	12	busy	busy	ADJ
crln-22359	76	13	times	time	NOUN
crln-22359	76	14	.	.	PUNCT
crln-22359	77	1	there	there	PRON
crln-22359	77	2	were	be	VERB
crln-22359	77	3	no	no	ADV
crln-22359	77	4	longer	long	ADV
crln-22359	77	5	any	any	DET
crln-22359	77	6	hours	hour	NOUN
crln-22359	77	7	that	that	PRON
crln-22359	77	8	were	be	AUX
crln-22359	77	9	noticeably	noticeably	ADV
crln-22359	77	10	less	less	ADV
crln-22359	77	11	busy	busy	ADJ
crln-22359	77	12	.	.	PUNCT
crln-22359	78	1	it	it	PRON
crln-22359	78	2	has	have	AUX
crln-22359	78	3	always	always	ADV
crln-22359	78	4	been	be	AUX
crln-22359	78	5	the	the	DET
crln-22359	78	6	case	case	NOUN
crln-22359	78	7	that	that	SCONJ
crln-22359	78	8	,	,	PUNCT
crln-22359	78	9	besides	besides	SCONJ
crln-22359	78	10	the	the	DET
crln-22359	78	11	two	two	NUM
crln-22359	78	12	librarians	librarian	NOUN
crln-22359	78	13	scheduled	schedule	VERB
crln-22359	78	14	to	to	PART
crln-22359	78	15	be	be	AUX
crln-22359	78	16	on	on	ADP
crln-22359	78	17	the	the	DET
crln-22359	78	18	desk	desk	NOUN
crln-22359	78	19	,	,	PUNCT
crln-22359	78	20	other	other	ADJ
crln-22359	78	21	librarians	librarian	NOUN
crln-22359	78	22	passing	pass	VERB
crln-22359	78	23	the	the	DET
crln-22359	78	24	desk	desk	NOUN
crln-22359	78	25	will	will	AUX
crln-22359	78	26	stop	stop	VERB
crln-22359	78	27	and	and	CCONJ
crln-22359	78	28	help	help	VERB
crln-22359	78	29	if	if	SCONJ
crln-22359	78	30	there	there	PRON
crln-22359	78	31	is	be	VERB
crln-22359	78	32	a	a	DET
crln-22359	78	33	lineup	lineup	NOUN
crln-22359	78	34	at	at	ADP
crln-22359	78	35	the	the	DET
crln-22359	78	36	desk	desk	NOUN
crln-22359	78	37	.	.	PUNCT
crln-22359	79	1	these	these	DET
crln-22359	79	2	“	"	PUNCT
crln-22359	79	3	ex­	ex­	PROPN
crln-22359	79	4	tra	tra	NOUN
crln-22359	79	5	”	"	PUNCT
crln-22359	79	6	librarians	librarian	NOUN
crln-22359	79	7	dealt	deal	VERB
crln-22359	79	8	with	with	ADP
crln-22359	79	9	74	74	NUM
crln-22359	79	10	users	user	NOUN
crln-22359	79	11	in	in	ADP
crln-22359	79	12	1995	1995	NUM
crln-22359	79	13	(	(	PUNCT
crln-22359	79	14	they	they	PRON
crln-22359	79	15	w	w	PROPN
crln-22359	79	16	ere	ere	PROPN
crln-22359	79	17	not	not	PART
crln-22359	79	18	counted	count	VERB
crln-22359	79	19	separately	separately	ADV
crln-22359	79	20	in	in	ADP
crln-22359	79	21	1993	1993	NUM
crln-22359	79	22	)	)	PUNCT
crln-22359	79	23	.	.	PUNCT
crln-22359	80	1	in	in	ADP
crln-22359	80	2	1993	1993	NUM
crln-22359	80	3	,	,	PUNCT
crln-22359	80	4	library	library	ADJ
crln-22359	80	5	assistants	assistant	NOUN
crln-22359	80	6	helped	help	VERB
crln-22359	80	7	people	people	NOUN
crln-22359	80	8	with	with	ADP
crln-22359	80	9	cd	cd	PROPN
crln-22359	80	10	-	-	PUNCT
crln-22359	80	11	roms	rom	NOUN
crln-22359	80	12	from	from	ADP
crln-22359	80	13	10:00	10:00	NUM
crln-22359	80	14	a.m.	a.m.	NOUN
crln-22359	80	15	until	until	ADP
crln-22359	80	16	3:00	3:00	NUM
crln-22359	80	17	p.m	p.m	PROPN
crln-22359	80	18	—	—	PUNCT
crln-22359	80	19	fixing	fix	VERB
crln-22359	80	20	paper	paper	NOUN
crln-22359	80	21	jams	jam	NOUN
crln-22359	80	22	,	,	PUNCT
crln-22359	80	23	adding	add	VERB
crln-22359	80	24	new	new	ADJ
crln-22359	80	25	paper	paper	NOUN
crln-22359	80	26	and	and	CCONJ
crln-22359	80	27	ink	ink	NOUN
crln-22359	80	28	,	,	PUNCT
crln-22359	80	29	showing	show	VERB
crln-22359	80	30	people	people	NOUN
crln-22359	80	31	how	how	SCONJ
crln-22359	80	32	to	to	PART
crln-22359	80	33	print	print	VERB
crln-22359	80	34	results	result	NOUN
crln-22359	80	35	,	,	PUNCT
crln-22359	80	36	etc	etc	X
crln-22359	80	37	.	.	X
crln-22359	81	1	their	their	PRON
crln-22359	81	2	interac­	interac­	PROPN
crln-22359	81	3	tions	tion	NOUN
crln-22359	81	4	with	with	ADP
crln-22359	81	5	users	user	NOUN
crln-22359	81	6	are	be	AUX
crln-22359	81	7	not	not	PART
crln-22359	81	8	counted	count	VERB
crln-22359	81	9	in	in	ADP
crln-22359	81	10	the	the	DET
crln-22359	81	11	survey	survey	NOUN
crln-22359	81	12	.	.	PUNCT
crln-22359	82	1	their	their	PRON
crln-22359	82	2	hours	hour	NOUN
crln-22359	82	3	were	be	AUX
crln-22359	82	4	extended	extend	VERB
crln-22359	82	5	to	to	ADP
crln-22359	82	6	4:00	4:00	NUM
crln-22359	82	7	p.m.	p.m.	NOUN
crln-22359	82	8	by	by	ADP
crln-22359	82	9	the	the	DET
crln-22359	82	10	time	time	NOUN
crln-22359	82	11	o	o	X
crln-22359	82	12	f	f	X
crln-22359	82	13	the	the	DET
crln-22359	82	14	1995	1995	NUM
crln-22359	82	15	study	study	NOUN
crln-22359	82	16	.	.	PUNCT
crln-22359	83	1	this	this	PRON
crln-22359	83	2	appeared	appear	VERB
crln-22359	83	3	to	to	PART
crln-22359	83	4	have	have	VERB
crln-22359	83	5	an	an	DET
crln-22359	83	6	effect	effect	NOUN
crln-22359	83	7	,	,	PUNCT
crln-22359	83	8	since	since	SCONJ
crln-22359	83	9	in	in	ADP
crln-22359	83	10	the	the	DET
crln-22359	83	11	1993	1993	NUM
crln-22359	83	12	study	study	NOUN
crln-22359	83	13	,	,	PUNCT
crln-22359	83	14	3:00	3:00	NUM
crln-22359	83	15	-	-	SYM
crln-22359	83	16	4:00	4:00	NUM
crln-22359	83	17	p.m.	p.m.	NOUN
crln-22359	83	18	was	be	AUX
crln-22359	83	19	the	the	DET
crln-22359	83	20	hour	hour	NOUN
crln-22359	83	21	that	that	PRON
crln-22359	83	22	saw	see	VERB
crln-22359	84	1	the	the	DET
crln-22359	84	2	greatest	great	ADJ
crln-22359	84	3	num­	num­	NOUN
crln-22359	84	4	ber	ber	NOUN
crln-22359	84	5	o	o	NOUN
crln-22359	84	6	f	f	NOUN
crln-22359	85	1	people	people	NOUN
crln-22359	85	2	leaving	leave	VERB
crln-22359	85	3	without	without	ADP
crln-22359	85	4	talking	talk	VERB
crln-22359	85	5	to	to	ADP
crln-22359	85	6	a	a	DET
crln-22359	85	7	li­	li­	NOUN
crln-22359	85	8	brarian	brarian	NOUN
crln-22359	85	9	.	.	PUNCT
crln-22359	86	1	we	we	PRON
crln-22359	86	2	think	think	VERB
crln-22359	86	3	this	this	PRON
crln-22359	86	4	may	may	AUX
crln-22359	86	5	have	have	AUX
crln-22359	86	6	been	be	AUX
crln-22359	86	7	because	because	SCONJ
crln-22359	86	8	librarians	librarian	NOUN
crln-22359	86	9	were	be	AUX
crln-22359	86	10	away	away	ADV
crln-22359	86	11	from	from	ADP
crln-22359	86	12	the	the	DET
crln-22359	86	13	desk	desk	NOUN
crln-22359	86	14	more	more	ADV
crln-22359	86	15	,	,	PUNCT
crln-22359	86	16	deal­	deal­	VERB
crln-22359	86	17	ing	e	VERB
crln-22359	86	18	with	with	ADP
crln-22359	86	19	cd	cd	PROPN
crln-22359	86	20	-	-	PUNCT
crln-22359	86	21	rom	rom	NOUN
crln-22359	86	22	problems	problem	NOUN
crln-22359	86	23	,	,	PUNCT
crln-22359	86	24	when	when	SCONJ
crln-22359	86	25	the	the	DET
crln-22359	86	26	library	library	ADJ
crln-22359	86	27	assistants	assistant	NOUN
crln-22359	86	28	were	be	AUX
crln-22359	86	29	not	not	PART
crln-22359	86	30	there	there	ADV
crln-22359	86	31	.	.	PUNCT
crln-22359	87	1	in	in	ADP
crln-22359	87	2	1995	1995	NUM
crln-22359	87	3	the	the	DET
crln-22359	87	4	total	total	ADJ
crln-22359	87	5	num­	num­	NOUN
crln-22359	87	6	ber	ber	PROPN
crln-22359	88	1	o	o	NOUN
crln-22359	88	2	f	f	NOUN
crln-22359	88	3	users	user	NOUN
crln-22359	88	4	who	who	PRON
crln-22359	88	5	came	come	VERB
crln-22359	88	6	between	between	ADP
crln-22359	88	7	3:00	3:00	NUM
crln-22359	88	8	and	and	CCONJ
crln-22359	88	9	4:00	4:00	NUM
crln-22359	88	10	p.m.	p.m.	NOUN
crln-22359	88	11	decreased	decrease	VERB
crln-22359	88	12	from	from	ADP
crln-22359	88	13	180	180	NUM
crln-22359	88	14	to	to	PART
crln-22359	88	15	160	160	NUM
crln-22359	88	16	(	(	PUNCT
crln-22359	88	17	11	11	NUM
crln-22359	88	18	percent	percent	NOUN
crln-22359	88	19	)	)	PUNCT
crln-22359	88	20	,	,	PUNCT
crln-22359	88	21	and	and	CCONJ
crln-22359	88	22	the	the	DET
crln-22359	88	23	number	number	NOUN
crln-22359	88	24	who	who	PRON
crln-22359	88	25	left	leave	VERB
crln-22359	88	26	unserved	unserve	VERB
crln-22359	88	27	decreased	decrease	VERB
crln-22359	88	28	from	from	ADP
crln-22359	88	29	21	21	NUM
crln-22359	88	30	to	to	PART
crln-22359	88	31	13	13	NUM
crln-22359	88	32	(	(	PUNCT
crln-22359	88	33	38	38	NUM
crln-22359	88	34	percent	percent	NOUN
crln-22359	88	35	)	)	PUNCT
crln-22359	88	36	.	.	PUNCT
crln-22359	89	1	h	h	NOUN
crln-22359	90	1	o	o	X
crln-22359	91	1	w	w	NOUN
crln-22359	91	2	did	do	AUX
crln-22359	91	3	it	it	PRON
crln-22359	91	4	co	co	VERB
crln-22359	91	5	m	m	PROPN
crln-22359	91	6	p	p	ADJ
crln-22359	91	7	are	be	AUX
crln-22359	91	8	w	w	PROPN
crln-22359	91	9	ith	ith	ADJ
crln-22359	92	1	other	other	ADJ
crln-22359	92	2	o	o	INTJ
crln-22359	92	3	rg	rg	INTJ
crln-22359	92	4	a	a	DET
crln-22359	92	5	n	n	NOUN
crln-22359	92	6	iz	iz	ADP
crln-22359	92	7	a	a	DET
crln-22359	92	8	tio	tio	NOUN
crln-22359	92	9	n	n	CCONJ
crln-22359	92	10	s	s	NOUN
crln-22359	92	11	?	?	PUNCT
crln-22359	93	1	we	we	PRON
crln-22359	93	2	searched	search	VERB
crln-22359	93	3	business	business	NOUN
crln-22359	93	4	and	and	CCONJ
crln-22359	93	5	library	library	NOUN
crln-22359	93	6	literature	literature	NOUN
crln-22359	93	7	and	and	CCONJ
crln-22359	93	8	found	find	VERB
crln-22359	93	9	two	two	NUM
crln-22359	93	10	articles	article	NOUN
crln-22359	93	11	that	that	PRON
crln-22359	93	12	reported	report	VERB
crln-22359	93	13	waiting	waiting	NOUN
crln-22359	93	14	times	time	NOUN
crln-22359	93	15	in	in	ADP
crln-22359	93	16	a	a	DET
crln-22359	93	17	service	service	NOUN
crln-22359	93	18	situation	situation	NOUN
crln-22359	93	19	.	.	PUNCT
crln-22359	94	1	an	an	DET
crln-22359	94	2	article	article	NOUN
crln-22359	94	3	in	in	ADP
crln-22359	94	4	in	in	ADP
crln-22359	94	5	c.	c.	PROPN
crln-22359	94	6	investi­	investi­	ADV
crln-22359	94	7	gated	gate	VERB
crln-22359	94	8	the	the	DET
crln-22359	94	9	waiting	waiting	NOUN
crln-22359	94	10	times	time	NOUN
crln-22359	94	11	on	on	ADP
crln-22359	94	12	customer	customer	NOUN
crln-22359	94	13	service	service	NOUN
crln-22359	94	14	phone	phone	NOUN
crln-22359	94	15	lines	line	NOUN
crln-22359	94	16	provided	provide	VERB
crln-22359	94	17	by	by	ADP
crln-22359	94	18	18	18	NUM
crln-22359	94	19	software	software	NOUN
crln-22359	94	20	publish­	publish­	NOUN
crln-22359	94	21	ers.3	ers.3	NOUN
crln-22359	94	22	the	the	DET
crln-22359	94	23	authors	author	NOUN
crln-22359	94	24	reported	report	VERB
crln-22359	94	25	11	11	NUM
crln-22359	94	26	waiting	waiting	NOUN
crln-22359	94	27	times	time	NOUN
crln-22359	94	28	from	from	ADP
crln-22359	94	29	a	a	DET
crln-22359	94	30	“	"	PUNCT
crln-22359	94	31	representative	representative	ADJ
crln-22359	94	32	sample	sample	NOUN
crln-22359	94	33	”	"	PUNCT
crln-22359	95	1	o	o	NOUN
crln-22359	95	2	f	f	PROPN
crln-22359	95	3	five	five	NUM
crln-22359	95	4	companies	company	NOUN
crln-22359	95	5	,	,	PUNCT
crln-22359	95	6	including	include	VERB
crln-22359	95	7	lotus	lotus	PROPN
crln-22359	95	8	,	,	PUNCT
crln-22359	95	9	microsoft	microsoft	PROPN
crln-22359	95	10	,	,	PUNCT
crln-22359	95	11	and	and	CCONJ
crln-22359	95	12	wordperfect	wordperfect	PROPN
crln-22359	95	13	.	.	PUNCT
crln-22359	96	1	waiting	waiting	NOUN
crln-22359	96	2	times	time	NOUN
crln-22359	96	3	varied	varied	ADJ
crln-22359	96	4	from	from	ADP
crln-22359	96	5	10	10	NUM
crln-22359	96	6	seconds	second	NOUN
crln-22359	96	7	to	to	ADP
crln-22359	96	8	27	27	NUM
crln-22359	96	9	minutes	minute	NOUN
crln-22359	96	10	,	,	PUNCT
crln-22359	96	11	with	with	ADP
crln-22359	96	12	an	an	DET
crln-22359	96	13	average	average	ADJ
crln-22359	96	14	time	time	NOUN
crln-22359	96	15	of	of	ADP
crln-22359	96	16	5	5	NUM
crln-22359	96	17	minutes	minute	NOUN
crln-22359	96	18	for	for	ADP
crln-22359	96	19	10	10	NUM
crln-22359	96	20	tries	try	NOUN
crln-22359	96	21	where	where	SCONJ
crln-22359	96	22	the	the	DET
crln-22359	96	23	caller	caller	NOUN
crln-22359	96	24	got	get	VERB
crln-22359	96	25	an	an	DET
crln-22359	96	26	answer	answer	NOUN
crln-22359	96	27	.	.	PUNCT
crln-22359	97	1	in	in	ADP
crln-22359	97	2	one	one	NUM
crln-22359	97	3	case	case	NOUN
crln-22359	97	4	,	,	PUNCT
crln-22359	97	5	the	the	DET
crln-22359	97	6	caller	caller	NOUN
crln-22359	97	7	gave	give	VERB
crln-22359	97	8	up	up	ADP
crln-22359	97	9	after	after	ADP
crln-22359	97	10	being	be	AUX
crln-22359	97	11	on	on	ADP
crln-22359	97	12	“	"	PUNCT
crln-22359	97	13	silent	silent	ADJ
crln-22359	97	14	hold	hold	NOUN
crln-22359	97	15	”	"	PUNCT
crln-22359	97	16	for	for	ADP
crln-22359	97	17	“	"	PUNCT
crln-22359	97	18	eons	eon	NOUN
crln-22359	97	19	.	.	PUNCT
crln-22359	97	20	”	"	PUNCT
crln-22359	98	1	o	o	NOUN
crln-22359	98	2	f	f	X
crln-22359	99	1	the	the	DET
crln-22359	99	2	calls	call	NOUN
crln-22359	99	3	that	that	PRON
crln-22359	99	4	were	be	AUX
crln-22359	99	5	an­	an­	VERB
crln-22359	99	6	swered	swere	VERB
crln-22359	99	7	,	,	PUNCT
crln-22359	99	8	70	70	NUM
crln-22359	99	9	percent	percent	NOUN
crln-22359	99	10	were	be	AUX
crln-22359	99	11	answered	answer	VERB
crln-22359	99	12	in	in	ADP
crln-22359	99	13	4	4	NUM
crln-22359	99	14	min­	min­	NOUN
crln-22359	99	15	utes	ute	NOUN
crln-22359	99	16	or	or	CCONJ
crln-22359	99	17	less	less	ADJ
crln-22359	99	18	.	.	PUNCT
crln-22359	100	1	katz	katz	PROPN
crln-22359	100	2	,	,	PUNCT
crln-22359	100	3	larson	larson	PROPN
crln-22359	100	4	,	,	PUNCT
crln-22359	100	5	and	and	CCONJ
crln-22359	100	6	larson	larson	PROPN
crln-22359	100	7	measured	measure	VERB
crln-22359	100	8	waiting	waiting	NOUN
crln-22359	100	9	times	time	NOUN
crln-22359	100	10	at	at	ADP
crln-22359	100	11	a	a	DET
crln-22359	100	12	branch	branch	NOUN
crln-22359	100	13	o	o	NOUN
crln-22359	100	14	f	f	NOUN
crln-22359	101	1	the	the	DET
crln-22359	101	2	bank	bank	NOUN
crln-22359	102	1	o	o	NOUN
crln-22359	102	2	f	f	PROPN
crln-22359	102	3	b	b	PROPN
crln-22359	102	4	os­	os­	PROPN
crln-22359	102	5	ton.4	ton.4	PROPN
crln-22359	102	6	they	they	PRON
crln-22359	102	7	reported	report	VERB
crln-22359	102	8	waiting	waiting	NOUN
crln-22359	102	9	times	time	NOUN
crln-22359	102	10	from	from	ADP
crln-22359	102	11	0	0	NUM
crln-22359	102	12	to	to	PART
crln-22359	102	13	13	13	NUM
crln-22359	102	14	minutes	minute	NOUN
crln-22359	102	15	,	,	PUNCT
crln-22359	102	16	with	with	ADP
crln-22359	102	17	an	an	DET
crln-22359	102	18	average	average	ADJ
crln-22359	102	19	waiting	waiting	NOUN
crln-22359	102	20	time	time	NOUN
crln-22359	102	21	of	of	ADP
crln-22359	102	22	4	4	NUM
crln-22359	102	23	min­	min­	NOUN
crln-22359	102	24	utes	ute	NOUN
crln-22359	102	25	.	.	PUNCT
crln-22359	103	1	fifty	fifty	NUM
crln-22359	103	2	-	-	PUNCT
crln-22359	103	3	nine	nine	NUM
crln-22359	103	4	percent	percent	NOUN
crln-22359	103	5	o	o	NOUN
crln-22359	103	6	f	f	NOUN
crln-22359	104	1	the	the	DET
crln-22359	104	2	waits	wait	NOUN
crln-22359	104	3	were	be	AUX
crln-22359	104	4	4	4	NUM
crln-22359	104	5	min­	min­	NOUN
crln-22359	104	6	utes	ute	NOUN
crln-22359	104	7	or	or	CCONJ
crln-22359	104	8	less	less	ADJ
crln-22359	104	9	.	.	PUNCT
crln-22359	105	1	no	no	DET
crln-22359	105	2	one	one	NOUN
crln-22359	105	3	left	leave	VERB
crln-22359	105	4	without	without	ADP
crln-22359	105	5	being	be	AUX
crln-22359	105	6	served	serve	VERB
crln-22359	105	7	.	.	PUNCT
crln-22359	106	1	compared	compare	VERB
crln-22359	106	2	with	with	ADP
crln-22359	106	3	this	this	PRON
crln-22359	106	4	,	,	PUNCT
crln-22359	106	5	we	we	PRON
crln-22359	106	6	had	have	AUX
crln-22359	106	7	waiting	wait	VERB
crln-22359	106	8	times	time	NOUN
crln-22359	106	9	that	that	PRON
crln-22359	106	10	varied	vary	VERB
crln-22359	106	11	from	from	ADP
crln-22359	106	12	0	0	NUM
crln-22359	106	13	to	to	ADP
crln-22359	106	14	12	12	NUM
crln-22359	106	15	minutes	minute	NOUN
crln-22359	106	16	for	for	ADP
crln-22359	106	17	those	those	PRON
crln-22359	106	18	who	who	PRON
crln-22359	106	19	were	be	AUX
crln-22359	106	20	served	serve	VERB
crln-22359	106	21	,	,	PUNCT
crln-22359	106	22	with	with	ADP
crln-22359	106	23	an	an	DET
crln-22359	106	24	average	average	ADJ
crln-22359	106	25	waiting	waiting	NOUN
crln-22359	106	26	time	time	NOUN
crln-22359	106	27	o	o	X
crln-22359	106	28	f	f	NOUN
crln-22359	106	29	about	about	ADV
crln-22359	106	30	2	2	NUM
crln-22359	106	31	minutes	minute	NOUN
crln-22359	106	32	,	,	PUNCT
crln-22359	106	33	and	and	CCONJ
crln-22359	106	34	with	with	ADP
crln-22359	106	35	94	94	NUM
crln-22359	106	36	percent	percent	NOUN
crln-22359	106	37	o	o	NOUN
crln-22359	106	38	f	f	NOUN
crln-22359	107	1	the	the	DET
crln-22359	107	2	waits	wait	NOUN
crln-22359	107	3	being	be	AUX
crln-22359	107	4	4	4	NUM
crln-22359	107	5	minutes	minute	NOUN
crln-22359	107	6	or	or	CCONJ
crln-22359	107	7	less	less	ADJ
crln-22359	107	8	for	for	ADP
crln-22359	107	9	those	those	PRON
crln-22359	107	10	who	who	PRON
crln-22359	107	11	were	be	AUX
crln-22359	107	12	served	serve	VERB
crln-22359	107	13	.	.	PUNCT
crln-22359	108	1	the	the	DET
crln-22359	108	2	figures	figure	NOUN
crln-22359	108	3	were	be	AUX
crln-22359	108	4	almost	almost	ADV
crln-22359	108	5	the	the	DET
crln-22359	108	6	same	same	ADJ
crln-22359	108	7	for	for	ADP
crln-22359	108	8	people	people	NOUN
crln-22359	108	9	who	who	PRON
crln-22359	108	10	left	leave	VERB
crln-22359	108	11	without	without	ADP
crln-22359	108	12	speaking	speak	VERB
crln-22359	108	13	to	to	ADP
crln-22359	108	14	a	a	DET
crln-22359	108	15	librar­	librar­	ADJ
crln-22359	108	16	ian	ian	NOUN
crln-22359	108	17	,	,	PUNCT
crln-22359	108	18	except	except	SCONJ
crln-22359	108	19	that	that	SCONJ
crln-22359	108	20	the	the	DET
crln-22359	108	21	longest	long	ADJ
crln-22359	108	22	waiting	waiting	NOUN
crln-22359	108	23	time	time	NOUN
crln-22359	108	24	was	be	AUX
crln-22359	108	25	6	6	NUM
crln-22359	108	26	minutes	minute	NOUN
crln-22359	108	27	.	.	PUNCT
crln-22359	109	1	w	w	PROPN
crln-22359	109	2	h	h	NOUN
crln-22359	109	3	a	a	DET
crln-22359	109	4	t	t	NOUN
crln-22359	109	5	d	d	X
crln-22359	109	6	o	o	X
crln-22359	109	7	es	es	VERB
crln-22359	109	8	it	it	PRON
crln-22359	109	9	all	all	PRON
crln-22359	109	10	m	m	VERB
crln-22359	109	11	e	e	NOUN
crln-22359	109	12	a	a	NOUN
crln-22359	109	13	n	n	NOUN
crln-22359	109	14	?	?	PUNCT
crln-22359	110	1	we	we	PRON
crln-22359	110	2	think	think	VERB
crln-22359	110	3	we	we	PRON
crln-22359	110	4	are	be	AUX
crln-22359	110	5	doing	do	VERB
crln-22359	110	6	reasonably	reasonably	ADV
crln-22359	110	7	well	well	ADV
crln-22359	110	8	.	.	PUNCT
crln-22359	111	1	com­	com­	PROPN
crln-22359	111	2	pared	pare	VERB
crln-22359	111	3	with	with	ADP
crln-22359	111	4	the	the	DET
crln-22359	111	5	outside	outside	ADJ
crln-22359	111	6	organizations	organization	NOUN
crln-22359	111	7	we	we	PRON
crln-22359	111	8	could	could	AUX
crln-22359	111	9	find	find	VERB
crln-22359	111	10	,	,	PUNCT
crln-22359	111	11	our	our	PRON
crln-22359	111	12	waiting	waiting	NOUN
crln-22359	111	13	times	time	NOUN
crln-22359	111	14	are	be	AUX
crln-22359	111	15	shorter	short	ADJ
crln-22359	111	16	.	.	PUNCT
crln-22359	112	1	compared	compare	VERB
crln-22359	112	2	with	with	ADP
crln-22359	112	3	the	the	DET
crln-22359	112	4	way	way	NOUN
crln-22359	112	5	we	we	PRON
crln-22359	112	6	were	be	AUX
crln-22359	112	7	in	in	ADP
crln-22359	112	8	the	the	DET
crln-22359	112	9	first	first	ADJ
crln-22359	112	10	study	study	NOUN
crln-22359	112	11	,	,	PUNCT
crln-22359	112	12	we	we	PRON
crln-22359	112	13	are	be	AUX
crln-22359	112	14	reaching	reach	VERB
crln-22359	112	15	more	more	ADJ
crln-22359	112	16	people	people	NOUN
crln-22359	112	17	,	,	PUNCT
crln-22359	112	18	losing	lose	VERB
crln-22359	112	19	no	no	PRON
crln-22359	112	20	more	more	ADJ
crln-22359	112	21	than	than	SCONJ
crln-22359	112	22	we	we	PRON
crln-22359	112	23	did	do	VERB
crln-22359	112	24	,	,	PUNCT
crln-22359	112	25	keeping	keep	VERB
crln-22359	112	26	them	they	PRON
crln-22359	112	27	waiting	wait	VERB
crln-22359	112	28	about	about	ADP
crln-22359	112	29	the	the	DET
crln-22359	112	30	same	same	ADJ
crln-22359	112	31	length	length	NOUN
crln-22359	112	32	of	of	ADP
crln-22359	112	33	time	time	NOUN
crln-22359	112	34	,	,	PUNCT
crln-22359	112	35	and	and	CCONJ
crln-22359	112	36	giving	give	VERB
crln-22359	112	37	them	they	PRON
crln-22359	112	38	about	about	ADP
crln-22359	112	39	the	the	DET
crln-22359	112	40	same	same	ADJ
crln-22359	112	41	amount	amount	NOUN
crln-22359	112	42	o	o	NOUN
crln-22359	112	43	f	f	NUM
crln-22359	112	44	time	time	NOUN
crln-22359	112	45	.	.	PUNCT
crln-22359	113	1	the	the	DET
crln-22359	113	2	addition	addition	NOUN
crln-22359	113	3	o	o	X
crln-22359	113	4	f	f	PROPN
crln-22359	113	5	library	library	NOUN
crln-22359	113	6	assis­	assis­	PRON
crln-22359	113	7	tants	tant	NOUN
crln-22359	113	8	during	during	ADP
crln-22359	113	9	the	the	DET
crln-22359	113	10	3:00	3:00	NUM
crln-22359	113	11	-	-	SYM
crln-22359	113	12	4:00	4:00	NUM
crln-22359	113	13	p.m.	p.m.	NOUN
crln-22359	113	14	time	time	NOUN
crln-22359	113	15	period	period	NOUN
crln-22359	113	16	may	may	AUX
crln-22359	113	17	have	have	AUX
crln-22359	113	18	been	be	AUX
crln-22359	113	19	responsible	responsible	ADJ
crln-22359	113	20	for	for	ADP
crln-22359	113	21	the	the	DET
crln-22359	113	22	loss	loss	NOUN
crln-22359	114	1	o	o	NOUN
crln-22359	114	2	f	f	X
crln-22359	114	3	fewer	few	ADJ
crln-22359	114	4	users	user	NOUN
crln-22359	114	5	during	during	ADP
crln-22359	114	6	that	that	DET
crln-22359	114	7	time	time	NOUN
crln-22359	114	8	in	in	ADP
crln-22359	114	9	1995	1995	NUM
crln-22359	114	10	.	.	PUNCT
crln-22359	115	1	the	the	DET
crln-22359	115	2	1995	1995	NUM
crln-22359	115	3	results	result	NOUN
crln-22359	115	4	are	be	AUX
crln-22359	115	5	not	not	PART
crln-22359	115	6	solely	solely	ADV
crln-22359	115	7	due	due	ADJ
crln-22359	115	8	to	to	ADP
crln-22359	115	9	our	our	PRON
crln-22359	115	10	efforts	effort	NOUN
crln-22359	115	11	.	.	PUNCT
crln-22359	116	1	our	our	PRON
crln-22359	116	2	users	user	NOUN
crln-22359	116	3	seem	seem	VERB
crln-22359	116	4	to	to	PART
crln-22359	116	5	have	have	AUX
crln-22359	116	6	spread	spread	VERB
crln-22359	116	7	themselves	themselves	PRON
crln-22359	116	8	around	around	ADV
crln-22359	116	9	more	more	ADV
crln-22359	116	10	evenly	evenly	ADV
crln-22359	116	11	and	and	CCONJ
crln-22359	116	12	becom	becom	VERB
crln-22359	116	13	e	e	NOUN
crln-22359	116	14	quicker	quick	ADV
crln-22359	116	15	at	at	ADP
crln-22359	116	16	picking	pick	VERB
crln-22359	116	17	up	up	ADP
crln-22359	116	18	the	the	DET
crln-22359	116	19	use	use	NOUN
crln-22359	116	20	of	of	ADP
crln-22359	116	21	cd	cd	PROPN
crln-22359	116	22	-	-	PUNCT
crln-22359	116	23	rom	rom	NOUN
crln-22359	116	24	databases	database	NOUN
crln-22359	116	25	.	.	PUNCT
crln-22359	117	1	there	there	PRON
crln-22359	117	2	are	be	VERB
crln-22359	117	3	still	still	ADV
crln-22359	117	4	problems	problem	NOUN
crln-22359	117	5	with	with	ADP
crln-22359	117	6	waiting	waiting	NOUN
crln-22359	117	7	times	time	NOUN
crln-22359	117	8	that	that	SCONJ
crln-22359	117	9	we	we	PRON
crln-22359	117	10	hope	hope	VERB
crln-22359	117	11	to	to	PART
crln-22359	117	12	be	be	AUX
crln-22359	117	13	able	able	ADJ
crln-22359	117	14	to	to	PART
crln-22359	117	15	address	address	VERB
crln-22359	117	16	,	,	PUNCT
crln-22359	117	17	such	such	ADJ
crln-22359	117	18	as	as	ADP
crln-22359	117	19	people	people	NOUN
crln-22359	117	20	who	who	PRON
crln-22359	117	21	wait	wait	VERB
crln-22359	117	22	a	a	DET
crln-22359	117	23	very	very	ADV
crln-22359	117	24	long	long	ADJ
crln-22359	117	25	time	time	NOUN
crln-22359	117	26	for	for	ADP
crln-22359	117	27	a	a	DET
crln-22359	117	28	question	question	NOUN
crln-22359	117	29	that	that	PRON
crln-22359	117	30	requires	require	VERB
crln-22359	117	31	a	a	DET
crln-22359	117	32	very	very	ADV
crln-22359	117	33	short	short	ADJ
crln-22359	117	34	answer	answer	NOUN
crln-22359	117	35	.	.	PUNCT
crln-22359	118	1	incidentally	incidentally	ADV
crln-22359	118	2	we	we	PRON
crln-22359	118	3	were	be	AUX
crln-22359	118	4	able	able	ADJ
crln-22359	118	5	to	to	PART
crln-22359	118	6	quantify	quantify	VERB
crln-22359	118	7	two	two	NUM
crln-22359	118	8	things	thing	NOUN
crln-22359	118	9	that	that	PRON
crln-22359	118	10	we	we	PRON
crln-22359	118	11	had	have	AUX
crln-22359	118	12	often	often	ADV
crln-22359	118	13	speculated	speculate	VERB
crln-22359	118	14	about	about	ADP
crln-22359	118	15	:	:	PUNCT
crln-22359	118	16	time	time	NOUN
crln-22359	118	17	(	(	PUNCT
crln-22359	118	18	b	b	NOUN
crln-22359	118	19	en	en	X
crln-22359	118	20	c	c	PROPN
crln-22359	119	1	h	h	NOUN
crln-22359	119	2	m	m	VERB
crln-22359	119	3	a	a	DET
crln-22359	119	4	rk	rk	NOUN
crln-22359	119	5	in	in	ADP
crln-22359	119	6	g	g	PROPN
crln-22359	119	7	cont	cont	NOUN
crln-22359	119	8	.	.	PUNCT
crln-22359	120	1	o	o	NOUN
crln-22359	121	1	n	n	CCONJ
crln-22359	121	2	p	p	NOUN
crln-22359	121	3	a	a	DET
crln-22359	121	4	g	g	NOUN
crln-22359	121	5	e	e	NOUN
crln-22359	121	6	700	700	NUM
crln-22359	121	7	)	)	PUNCT
crln-22359	121	8	70	70	NUM
crln-22359	121	9	0	0	NUM
crln-22359	121	10	/c&rl	/c&rl	PUNCT
crln-22359	121	11	news	news	NOUN
crln-22359	121	12	executing	execute	VERB
crln-22359	121	13	a	a	DET
crln-22359	121	14	whois	whois	NOUN
crln-22359	121	15	lookup	lookup	NOUN
crln-22359	121	16	from	from	ADP
crln-22359	121	17	the	the	DET
crln-22359	121	18	prompt	prompt	ADJ
crln-22359	121	19	yields	yield	VERB
crln-22359	121	20	the	the	DET
crln-22359	121	21	following	follow	VERB
crln-22359	121	22	information	information	NOUN
crln-22359	121	23	(	(	PUNCT
crln-22359	121	24	this	this	PRON
crln-22359	121	25	is	be	AUX
crln-22359	121	26	the	the	DET
crln-22359	121	27	result	result	NOUN
crln-22359	121	28	o	o	X
crln-22359	121	29	f	f	PROPN
crln-22359	121	30	configuration	configuration	NOUN
crln-22359	121	31	at	at	ADP
crln-22359	121	32	the	the	DET
crln-22359	121	33	university	university	NOUN
crln-22359	121	34	o	o	NOUN
crln-22359	121	35	f	f	PROPN
crln-22359	121	36	vir­	vir­	PROPN
crln-22359	121	37	ginia	ginia	PROPN
crln-22359	121	38	—	—	PUNCT
crln-22359	121	39	your	your	PRON
crln-22359	121	40	results	result	NOUN
crln-22359	121	41	may	may	AUX
crln-22359	121	42	vary	vary	VERB
crln-22359	121	43	):	):	PUNCT
crln-22359	121	44	n	n	PRON
crln-22359	121	45	am	be	AUX
crln-22359	121	46	e	e	NOUN
crln-22359	121	47	:	:	PUNCT
crln-22359	121	48	patrick	patrick	PROPN
crln-22359	121	49	m.	m.	PROPN
crln-22359	121	50	yott	yott	PROPN
crln-22359	121	51	m	m	VERB
crln-22359	121	52	a	a	DET
crln-22359	121	53	ilid	ilid	ADJ
crln-22359	121	54	/h	/h	NOUN
crln-22359	121	55	a	a	NOUN
crln-22359	121	56	n	n	NOUN
crln-22359	121	57	d	d	X
crln-22359	121	58	le	le	X
crln-22359	121	59	:	:	PUNCT
crln-22359	121	60	pmy2n	pmy2n	PROPN
crln-22359	121	61	unix	unix	PROPN
crln-22359	121	62	uid	uid	ADJ
crln-22359	121	63	:	:	PUNCT
crln-22359	121	64	4	4	NUM
crln-22359	121	65	1	1	NUM
crln-22359	121	66	3	3	NUM
crln-22359	121	67	3	3	NUM
crln-22359	121	68	5	5	NUM
crln-22359	121	69	c	c	NOUN
crln-22359	121	70	lassificatio	lassificatio	NOUN
crln-22359	121	71	n	n	PROPN
crln-22359	121	72	:	:	PUNCT
crln-22359	121	73	faculty	faculty	NOUN
crln-22359	121	74	department	department	NOUN
crln-22359	121	75	:	:	PUNCT
crln-22359	121	76	aid	aid	NOUN
crln-22359	121	77	lib	lib	PROPN
crln-22359	121	78	-	-	PUNCT
crln-22359	121	79	social	social	ADJ
crln-22359	121	80	sci	sci	PROPN
crln-22359	121	81	.	.	PUNCT
crln-22359	122	1	svcs	svcs	PROPN
crln-22359	122	2	.	.	PUNCT
crln-22359	123	1	o	o	PROPN
crln-22359	123	2	ffice	ffice	PROPN
crln-22359	123	3	phone	phone	NOUN
crln-22359	123	4	:	:	PUNCT
crln-22359	123	5	(	(	PUNCT
crln-22359	123	6	8	8	NUM
crln-22359	123	7	04	04	NUM
crln-22359	123	8	)	)	PUNCT
crln-22359	123	9	9	9	NUM
crln-22359	123	10	8	8	NUM
crln-22359	123	11	2	2	NUM
crln-22359	123	12	-2	-2	NOUN
crln-22359	123	13	6	6	NUM
crln-22359	123	14	3	3	NUM
crln-22359	123	15	0	0	NUM
crln-22359	123	16	registered	register	VERB
crln-22359	123	17	a	a	DET
crln-22359	123	18	ddr	ddr	NOUN
crln-22359	123	19	.	.	PUNCT
crln-22359	123	20	:	:	PUNCT
crln-22359	124	1	p	p	X
crln-22359	124	2	m	m	VERB
crln-22359	124	3	y	y	PROPN
crln-22359	124	4	2	2	NUM
crln-22359	124	5	n	n	NOUN
crln-22359	124	6	@	@	ADP
crln-22359	124	7	v	v	INTJ
crln-22359	125	1	i	i	PRON
crln-22359	125	2	r	r	VERB
crln-22359	125	3	g	g	PROPN
crln-22359	126	1	i	i	PRON
crln-22359	126	2	n	n	VERB
crln-22359	126	3	i	i	PRON
crln-22359	126	4	a	a	X
crln-22359	126	5	.	.	PUNCT
crln-22359	127	1	e	e	X
crln-22359	127	2	d	d	PUNCT
crln-22359	127	3	u	u	X
crln-22359	127	4	p	p	NOUN
crln-22359	127	5	m	m	PROPN
crln-22359	127	6	y	y	PROPN
crln-22359	127	7	2	2	NUM
crln-22359	127	8	n	n	NOUN
crln-22359	127	9	@	@	ADP
crln-22359	127	10	p	p	X
crln-22359	127	11	o	o	X
crln-22359	127	12	e	e	X
crln-22359	127	13	.a	.a	PROPN
crln-22359	127	14	cc.v	cc.v	X
crln-22359	127	15	irg	irg	VERB
crln-22359	127	16	in	in	ADP
crln-22359	127	17	ia	ia	PROPN
crln-22359	127	18	.e	.e	PUNCT
crln-22359	128	1	d	d	X
crln-22359	128	2	u	u	NOUN
crln-22359	128	3	the	the	DET
crln-22359	128	4	script	script	NOUN
crln-22359	128	5	used	use	VERB
crln-22359	128	6	for	for	ADP
crln-22359	128	7	this	this	DET
crln-22359	128	8	validation	validation	NOUN
crln-22359	128	9	is	be	AUX
crln-22359	128	10	writ­	writ­	NOUN
crln-22359	128	11	ten	ten	NUM
crln-22359	128	12	in	in	ADP
crln-22359	128	13	perl	perl	NOUN
crln-22359	128	14	,	,	PUNCT
crln-22359	128	15	and	and	CCONJ
crln-22359	128	16	it	it	PRON
crln-22359	128	17	is	be	AUX
crln-22359	128	18	quite	quite	ADV
crln-22359	128	19	likely	likely	ADJ
crln-22359	128	20	that	that	SCONJ
crln-22359	128	21	there	there	PRON
crln-22359	128	22	are	be	VERB
crln-22359	128	23	individuals	individual	NOUN
crln-22359	128	24	at	at	ADP
crln-22359	128	25	your	your	PRON
crln-22359	128	26	campus	campus	NOUN
crln-22359	128	27	(	(	PUNCT
crln-22359	128	28	if	if	SCONJ
crln-22359	128	29	not	not	PART
crln-22359	128	30	your	your	PRON
crln-22359	128	31	library	library	NOUN
crln-22359	128	32	)	)	PUNCT
crln-22359	128	33	that	that	PRON
crln-22359	128	34	are	be	AUX
crln-22359	128	35	currently	currently	ADV
crln-22359	128	36	writing	write	VERB
crln-22359	128	37	perl	perl	NOUN
crln-22359	128	38	code	code	NOUN
crln-22359	128	39	.	.	PUNCT
crln-22359	129	1	o	o	NOUN
crln-22359	129	2	nce	nce	NOUN
crln-22359	129	3	the	the	DET
crln-22359	129	4	validation	validation	NOUN
crln-22359	129	5	script	script	NOUN
crln-22359	129	6	has	have	AUX
crln-22359	129	7	determined	determine	VERB
crln-22359	129	8	that	that	SCONJ
crln-22359	129	9	both	both	DET
crln-22359	129	10	pieces	piece	NOUN
crln-22359	129	11	o	o	X
crln-22359	129	12	f	f	PROPN
crln-22359	129	13	information	information	NOUN
crln-22359	129	14	have	have	AUX
crln-22359	129	15	been	be	AUX
crln-22359	129	16	pro­	pro­	NOUN
crln-22359	129	17	vided	vide	VERB
crln-22359	129	18	,	,	PUNCT
crln-22359	129	19	it	it	PRON
crln-22359	129	20	executes	execute	VERB
crln-22359	129	21	a	a	DET
crln-22359	129	22	whois	whois	NOUN
crln-22359	129	23	lookup	lookup	NOUN
crln-22359	129	24	and	and	CCONJ
crln-22359	129	25	reads	read	VERB
crln-22359	129	26	the	the	DET
crln-22359	129	27	resulting	result	VERB
crln-22359	129	28	information	information	NOUN
crln-22359	129	29	into	into	ADP
crln-22359	129	30	an	an	DET
crln-22359	129	31	array	array	NOUN
crln-22359	129	32	(	(	PUNCT
crln-22359	129	33	list	list	NOUN
crln-22359	129	34	)	)	PUNCT
crln-22359	129	35	.	.	PUNCT
crln-22359	130	1	each	each	DET
crln-22359	130	2	line	line	NOUN
crln-22359	130	3	returned	return	VERB
crln-22359	130	4	by	by	ADP
crln-22359	130	5	the	the	DET
crln-22359	130	6	whois	whois	NOUN
crln-22359	130	7	lookup	lookup	NOUN
crln-22359	130	8	is	be	AUX
crln-22359	130	9	an	an	DET
crln-22359	130	10	item	item	NOUN
crln-22359	130	11	(	(	PUNCT
crln-22359	130	12	elem	elem	NOUN
crln-22359	130	13	ent	ent	NOUN
crln-22359	130	14	)	)	PUNCT
crln-22359	131	1	o	o	PROPN
crln-22359	131	2	f	f	NOUN
crln-22359	131	3	that	that	PRON
crln-22359	131	4	array	array	VERB
crln-22359	131	5	.	.	PUNCT
crln-22359	132	1	we	we	PRON
crln-22359	132	2	then	then	ADV
crln-22359	132	3	evaluate	evaluate	VERB
crln-22359	132	4	various	various	ADJ
crln-22359	132	5	items	item	NOUN
crln-22359	132	6	to	to	PART
crln-22359	132	7	confirm	confirm	VERB
crln-22359	132	8	the	the	DET
crln-22359	132	9	user	user	NOUN
crln-22359	132	10	’s	’s	PART
crln-22359	132	11	status	status	NOUN
crln-22359	132	12	and	and	CCONJ
crln-22359	132	13	university	university	NOUN
crln-22359	132	14	affiliation	affiliation	NOUN
crln-22359	132	15	(	(	PUNCT
crln-22359	132	16	he	he	PRON
crln-22359	132	17	or	or	CCONJ
crln-22359	132	18	she	she	PRON
crln-22359	132	19	must	must	AUX
crln-22359	132	20	be	be	AUX
crln-22359	132	21	a	a	DET
crln-22359	132	22	uva	uva	PROPN
crln-22359	132	23	faculty	faculty	NOUN
crln-22359	132	24	member	member	NOUN
crln-22359	132	25	or	or	CCONJ
crln-22359	132	26	graduate	graduate	NOUN
crln-22359	132	27	student	student	NOUN
crln-22359	132	28	not	not	PART
crln-22359	132	29	asso­	asso­	PROPN
crln-22359	132	30	ciated	ciate	VERB
crln-22359	132	31	with	with	ADP
crln-22359	132	32	a	a	DET
crln-22359	132	33	professional	professional	ADJ
crln-22359	132	34	school	school	NOUN
crln-22359	132	35	)	)	PUNCT
crln-22359	132	36	.	.	PUNCT
crln-22359	133	1	an	an	DET
crln-22359	133	2	element	element	NOUN
crln-22359	133	3	o	o	NOUN
crln-22359	133	4	f	f	NOUN
crln-22359	133	5	an	an	DET
crln-22359	133	6	array	array	NOUN
crln-22359	133	7	is	be	AUX
crln-22359	133	8	identified	identify	VERB
crln-22359	133	9	by	by	ADP
crln-22359	133	10	its	its	PRON
crln-22359	133	11	place	place	NOUN
crln-22359	133	12	in	in	ADP
crln-22359	133	13	the	the	DET
crln-22359	133	14	list	list	NOUN
crln-22359	133	15	(	(	PUNCT
crln-22359	133	16	subscript	subscript	NOUN
crln-22359	133	17	value	value	NOUN
crln-22359	133	18	)	)	PUNCT
crln-22359	133	19	.	.	PUNCT
crln-22359	134	1	therefore	therefore	ADV
crln-22359	134	2	,	,	PUNCT
crln-22359	134	3	to	to	PART
crln-22359	134	4	evaluate	evaluate	VERB
crln-22359	134	5	the	the	DET
crln-22359	134	6	line	line	NOUN
crln-22359	134	7	containing	contain	VERB
crln-22359	134	8	classification	classification	NOUN
crln-22359	134	9	we	we	PRON
crln-22359	134	10	examine	examine	VERB
crln-22359	134	11	the	the	DET
crln-22359	134	12	fourth	fourth	ADJ
crln-22359	134	13	item	item	NOUN
crln-22359	134	14	in	in	ADP
crln-22359	134	15	the	the	DET
crln-22359	134	16	list	list	NOUN
crln-22359	134	17	(	(	PUNCT
crln-22359	134	18	subscript	subscript	NOUN
crln-22359	134	19	3	3	NUM
crln-22359	134	20	)	)	PUNCT
crln-22359	134	21	,	,	PUNCT
crln-22359	134	22	and	and	CCONJ
crln-22359	134	23	to	to	PART
crln-22359	134	24	evaluate	evaluate	VERB
crln-22359	134	25	departmental	departmental	ADJ
crln-22359	134	26	affiliation	affiliation	NOUN
crln-22359	134	27	we	we	PRON
crln-22359	134	28	examine	examine	VERB
crln-22359	134	29	the	the	DET
crln-22359	134	30	fifth	fifth	ADJ
crln-22359	134	31	item	item	NOUN
crln-22359	134	32	in	in	ADP
crln-22359	134	33	the	the	DET
crln-22359	134	34	list	list	NOUN
crln-22359	134	35	(	(	PUNCT
crln-22359	134	36	subscript	subscript	NOUN
crln-22359	134	37	4	4	NUM
crln-22359	134	38	)	)	PUNCT
crln-22359	134	39	.	.	PUNCT
crln-22359	135	1	to	to	PART
crln-22359	135	2	pass	pass	VERB
crln-22359	135	3	this	this	DET
crln-22359	135	4	validation	validation	NOUN
crln-22359	135	5	test	test	NOUN
crln-22359	135	6	,	,	PUNCT
crln-22359	135	7	the	the	DET
crln-22359	135	8	fourth	fourth	ADJ
crln-22359	135	9	item	item	NOUN
crln-22359	135	10	in	in	ADP
crln-22359	135	11	our	our	PRON
crln-22359	135	12	list	list	NOUN
crln-22359	135	13	(	(	PUNCT
crln-22359	135	14	$	$	SYM
crln-22359	135	15	array[3i	array[3i	NOUN
crln-22359	135	16	)	)	PUNCT
crln-22359	135	17	must	must	AUX
crln-22359	135	18	contain	contain	VERB
crln-22359	135	19	(=	(=	NOUN
crln-22359	135	20	~	~	PUNCT
crln-22359	135	21	)	)	PUNCT
crln-22359	135	22	either	either	CCONJ
crln-22359	135	23	the	the	DET
crln-22359	135	24	term	term	NOUN
crln-22359	135	25	faculty	faculty	NOUN
crln-22359	135	26	or	or	CCONJ
crln-22359	135	27	grad	grad	NOUN
crln-22359	135	28	,	,	PUNCT
crln-22359	135	29	and	and	CCONJ
crln-22359	135	30	the	the	DET
crln-22359	135	31	fifth	fifth	ADJ
crln-22359	135	32	item	item	NOUN
crln-22359	135	33	must	must	AUX
crln-22359	135	34	not	not	PART
crln-22359	135	35	contain	contain	VERB
crln-22359	135	36	(	(	PUNCT
crln-22359	135	37	!	!	PUNCT
crln-22359	136	1	~	~	X
crln-22359	136	2	)	)	PUNCT
crln-22359	137	1	any	any	DET
crln-22359	137	2	o	o	X
crln-22359	137	3	f	f	NOUN
crln-22359	137	4	the	the	DET
crln-22359	137	5	professional	professional	ADJ
crln-22359	137	6	schools	school	NOUN
crln-22359	137	7	.	.	PUNCT
crln-22359	138	1	let	let	VERB
crln-22359	138	2	’s	’s	PRON
crln-22359	138	3	assume	assume	VERB
crln-22359	138	4	that	that	SCONJ
crln-22359	138	5	our	our	PRON
crln-22359	138	6	user	user	NOUN
crln-22359	138	7	has	have	AUX
crln-22359	138	8	passed	pass	VERB
crln-22359	138	9	the	the	DET
crln-22359	138	10	whois	whois	NOUN
crln-22359	138	11	validation	validation	NOUN
crln-22359	138	12	.	.	PUNCT
crln-22359	139	1	at	at	ADP
crln-22359	139	2	this	this	DET
crln-22359	139	3	point	point	NOUN
crln-22359	139	4	our	our	PRON
crln-22359	139	5	script	script	NOUN
crln-22359	139	6	re­	re­	PROPN
crln-22359	139	7	turns	turn	VERB
crln-22359	139	8	html	html	PROPN
crln-22359	139	9	code	code	NOUN
crln-22359	139	10	to	to	ADP
crln-22359	139	11	the	the	DET
crln-22359	139	12	client	client	NOUN
crln-22359	139	13	’s	’s	PART
crln-22359	139	14	browser	browser	NOUN
crln-22359	139	15	,	,	PUNCT
crln-22359	139	16	re­	re­	AUX
crln-22359	139	17	sulting	sulte	VERB
crln-22359	139	18	in	in	ADP
crln-22359	139	19	a	a	DET
crln-22359	139	20	blank	blank	ADJ
crln-22359	139	21	page	page	NOUN
crln-22359	139	22	with	with	ADP
crln-22359	139	23	a	a	DET
crln-22359	139	24	submit	submit	NOUN
crln-22359	139	25	button	button	NOUN
crln-22359	139	26	.	.	PUNCT
crln-22359	140	1	by	by	ADP
crln-22359	140	2	clicking	click	VERB
crln-22359	140	3	on	on	ADP
crln-22359	140	4	that	that	DET
crln-22359	140	5	button	button	NOUN
crln-22359	140	6	,	,	PUNCT
crln-22359	140	7	the	the	DET
crln-22359	140	8	now	now	ADV
crln-22359	140	9	authenti­	authenti­	ADP
crln-22359	140	10	cated	cat	VERB
crln-22359	140	11	user	user	NOUN
crln-22359	140	12	is	be	AUX
crln-22359	140	13	taken	take	VERB
crln-22359	140	14	to	to	ADP
crln-22359	140	15	the	the	DET
crln-22359	140	16	remote	remote	ADJ
crln-22359	140	17	service	service	NOUN
crln-22359	140	18	,	,	PUNCT
crln-22359	140	19	and	and	CCONJ
crln-22359	140	20	is	be	AUX
crln-22359	140	21	correctly	correctly	ADV
crln-22359	140	22	logged	log	VERB
crln-22359	140	23	in	in	ADP
crln-22359	140	24	to	to	ADP
crln-22359	140	25	the	the	DET
crln-22359	140	26	restricted	restricted	ADJ
crln-22359	140	27	system	system	NOUN
crln-22359	140	28	.	.	PUNCT
crln-22359	141	1	if	if	SCONJ
crln-22359	141	2	our	our	PRON
crln-22359	141	3	user	user	NOUN
crln-22359	141	4	supplied	supply	VERB
crln-22359	141	5	both	both	DET
crln-22359	141	6	pieces	piece	NOUN
crln-22359	141	7	o	o	X
crln-22359	141	8	f	f	PROPN
crln-22359	141	9	infor­	infor­	PROPN
crln-22359	141	10	mation	mation	PROPN
crln-22359	141	11	,	,	PUNCT
crln-22359	141	12	but	but	CCONJ
crln-22359	141	13	failed	fail	VERB
crln-22359	141	14	the	the	DET
crln-22359	141	15	whois	whois	PROPN
crln-22359	141	16	lookup	lookup	NOUN
crln-22359	141	17	,	,	PUNCT
crln-22359	141	18	we	we	PRON
crln-22359	141	19	need	need	VERB
crln-22359	141	20	to	to	PART
crln-22359	141	21	return	return	VERB
crln-22359	141	22	some	some	DET
crln-22359	141	23	text	text	NOUN
crln-22359	141	24	explaining	explain	VERB
crln-22359	141	25	the	the	DET
crln-22359	141	26	problem	problem	NOUN
crln-22359	141	27	.	.	PUNCT
crln-22359	142	1	again	again	ADV
crln-22359	142	2	,	,	PUNCT
crln-22359	142	3	our	our	PRON
crln-22359	142	4	script	script	NOUN
crln-22359	142	5	returns	return	VERB
crln-22359	142	6	some	some	DET
crln-22359	142	7	rudimentary	rudimentary	ADJ
crln-22359	142	8	html	html	NOUN
crln-22359	142	9	to	to	ADP
crln-22359	142	10	the	the	DET
crln-22359	142	11	client	client	NOUN
crln-22359	142	12	’s	’s	PART
crln-22359	142	13	browser	browser	NOUN
crln-22359	142	14	.	.	PUNCT
crln-22359	143	1	finally	finally	ADV
crln-22359	143	2	,	,	PUNCT
crln-22359	143	3	we	we	PRON
crln-22359	143	4	need	need	VERB
crln-22359	143	5	to	to	PART
crln-22359	143	6	return	return	VERB
crln-22359	143	7	a	a	DET
crln-22359	143	8	polite	polite	ADJ
crln-22359	143	9	admon­	admon­	NOUN
crln-22359	143	10	ishment	ishment	NOUN
crln-22359	143	11	for	for	ADP
crln-22359	143	12	those	those	PRON
crln-22359	143	13	who	who	PRON
crln-22359	143	14	failed	fail	VERB
crln-22359	143	15	to	to	PART
crln-22359	143	16	provide	provide	VERB
crln-22359	143	17	both	both	DET
crln-22359	143	18	pieces	piece	NOUN
crln-22359	144	1	o	o	NOUN
crln-22359	144	2	f	f	NOUN
crln-22359	144	3	the	the	DET
crln-22359	144	4	required	require	VERB
crln-22359	144	5	information	information	NOUN
crln-22359	144	6	.	.	PUNCT
crln-22359	145	1	this	this	DET
crln-22359	145	2	particular	particular	ADJ
crln-22359	145	3	script	script	NOUN
crln-22359	145	4	,	,	PUNCT
crln-22359	145	5	with	with	ADP
crln-22359	145	6	slight	slight	ADJ
crln-22359	145	7	modifica­	modifica­	PROPN
crln-22359	145	8	tions	tion	NOUN
crln-22359	145	9	,	,	PUNCT
crln-22359	145	10	has	have	VERB
crln-22359	145	11	any	any	DET
crln-22359	145	12	number	number	NOUN
crln-22359	145	13	of	of	ADP
crln-22359	145	14	applications	application	NOUN
crln-22359	145	15	,	,	PUNCT
crln-22359	145	16	and	and	CCONJ
crln-22359	145	17	in­	in­	NOUN
crln-22359	145	18	deed	deed	NOUN
crln-22359	145	19	,	,	PUNCT
crln-22359	145	20	web	web	NOUN
crln-22359	145	21	forms	form	NOUN
crln-22359	145	22	with	with	ADP
crln-22359	145	23	input	input	NOUN
crln-22359	145	24	boxes	box	NOUN
crln-22359	145	25	for	for	ADP
crln-22359	145	26	“	"	PUNCT
crln-22359	145	27	last	last	ADJ
crln-22359	145	28	name	name	NOUN
crln-22359	145	29	”	"	PUNCT
crln-22359	145	30	and	and	CCONJ
crln-22359	145	31	“	"	PUNCT
crln-22359	145	32	university	university	NOUN
crln-22359	145	33	i	i	PROPN
crln-22359	145	34	d	d	PROPN
crln-22359	145	35	“	"	PUNCT
crln-22359	145	36	are	be	AUX
crln-22359	145	37	appearing	appear	VERB
crln-22359	145	38	on	on	ADP
crln-22359	145	39	more	more	ADJ
crln-22359	145	40	and	and	CCONJ
crln-22359	145	41	more	more	ADJ
crln-22359	145	42	web	web	NOUN
crln-22359	145	43	pages	page	NOUN
crln-22359	145	44	throughout	throughout	ADP
crln-22359	145	45	our	our	PRON
crln-22359	145	46	campus	campus	NOUN
crln-22359	145	47	.	.	PUNCT
crln-22359	146	1	naturally	naturally	ADV
crln-22359	146	2	,	,	PUNCT
crln-22359	146	3	the	the	DET
crln-22359	146	4	technical	technical	ADJ
crln-22359	146	5	resources	resource	NOUN
crln-22359	146	6	at	at	ADP
crln-22359	146	7	hand	hand	NOUN
crln-22359	146	8	will	will	AUX
crln-22359	146	9	largely	largely	ADV
crln-22359	146	10	determine	determine	VERB
crln-22359	146	11	to	to	ADP
crln-22359	146	12	what	what	DET
crln-22359	146	13	extent	extent	NOUN
crln-22359	146	14	the	the	DET
crln-22359	146	15	validation	validation	NOUN
crln-22359	146	16	scheme	scheme	NOUN
crln-22359	146	17	used	use	VERB
crln-22359	146	18	by	by	ADP
crln-22359	146	19	the	the	DET
crln-22359	146	20	university	university	PROPN
crln-22359	146	21	of	of	ADP
crln-22359	146	22	virginia	virginia	PROPN
crln-22359	146	23	can	can	AUX
crln-22359	146	24	be	be	AUX
crln-22359	146	25	employed	employ	VERB
crln-22359	146	26	by	by	ADP
crln-22359	146	27	other	other	ADJ
crln-22359	146	28	institutions	institution	NOUN
crln-22359	146	29	.	.	PUNCT
crln-22359	147	1	conclusion	conclusion	NOUN
crln-22359	147	2	in	in	ADP
crln-22359	147	3	terms	term	NOUN
crln-22359	147	4	of	of	ADP
crln-22359	147	5	the	the	DET
crln-22359	147	6	larger	large	ADJ
crln-22359	147	7	issue	issue	NOUN
crln-22359	147	8	o	o	X
crln-22359	147	9	f	f	PROPN
crln-22359	147	10	local	local	ADJ
crln-22359	147	11	validation	validation	NOUN
crln-22359	147	12	,	,	PUNCT
crln-22359	147	13	neither	neither	CCONJ
crln-22359	147	14	the	the	DET
crln-22359	147	15	programming	programming	NOUN
crln-22359	147	16	language	language	NOUN
crln-22359	147	17	nor	nor	CCONJ
crln-22359	147	18	the	the	DET
crln-22359	147	19	type	type	NOUN
crln-22359	147	20	of	of	ADP
crln-22359	147	21	user	user	NOUN
crln-22359	147	22	database	database	NOUN
crln-22359	147	23	is	be	AUX
crln-22359	147	24	o	o	NOUN
crln-22359	147	25	f	f	NOUN
crln-22359	147	26	critical	critical	ADJ
crln-22359	147	27	importance	importance	NOUN
crln-22359	147	28	.	.	PUNCT
crln-22359	148	1	what	what	PRON
crln-22359	148	2	is	be	AUX
crln-22359	148	3	important	important	ADJ
crln-22359	148	4	is	be	AUX
crln-22359	148	5	that	that	SCONJ
crln-22359	148	6	the	the	DET
crln-22359	148	7	database	database	NOUN
crln-22359	148	8	is	be	AUX
crln-22359	148	9	accessible	accessible	ADJ
crln-22359	148	10	via	via	ADP
crln-22359	148	11	the	the	DET
crln-22359	148	12	internet	internet	NOUN
crln-22359	148	13	,	,	PUNCT
crln-22359	148	14	that	that	SCONJ
crln-22359	148	15	it	it	PRON
crln-22359	148	16	contains	contain	VERB
crln-22359	148	17	data	datum	NOUN
crln-22359	148	18	that	that	PRON
crln-22359	148	19	can	can	AUX
crln-22359	148	20	be	be	AUX
crln-22359	148	21	used	use	VERB
crln-22359	148	22	to	to	PART
crln-22359	148	23	include	include	VERB
crln-22359	148	24	or	or	CCONJ
crln-22359	148	25	exclude	exclude	VERB
crln-22359	148	26	users	user	NOUN
crln-22359	148	27	on	on	ADP
crln-22359	148	28	what­	what­	ADJ
crln-22359	148	29	ever	ever	ADJ
crln-22359	148	30	criteria	criterion	NOUN
crln-22359	148	31	are	be	AUX
crln-22359	148	32	called	call	VERB
crln-22359	148	33	for	for	ADP
crln-22359	148	34	,	,	PUNCT
crln-22359	148	35	and	and	CCONJ
crln-22359	148	36	that	that	SCONJ
crln-22359	148	37	it	it	PRON
crln-22359	148	38	contains	contain	VERB
crln-22359	148	39	a	a	DET
crln-22359	148	40	unique	unique	ADJ
crln-22359	148	41	identification	identification	NOUN
crln-22359	148	42	value	value	NOUN
crln-22359	148	43	for	for	ADP
crln-22359	148	44	each	each	DET
crln-22359	148	45	indi­	indi­	ADJ
crln-22359	148	46	vidual	vidual	ADJ
crln-22359	148	47	,	,	PUNCT
crln-22359	148	48	a	a	DET
crln-22359	148	49	value	value	NOUN
crln-22359	148	50	that	that	PRON
crln-22359	148	51	is	be	AUX
crln-22359	148	52	known	know	VERB
crln-22359	148	53	to	to	ADP
crln-22359	148	54	the	the	DET
crln-22359	148	55	user	user	NOUN
crln-22359	148	56	but	but	CCONJ
crln-22359	148	57	is	be	AUX
crln-22359	148	58	not	not	PART
crln-22359	148	59	available	available	ADJ
crln-22359	148	60	to	to	ADP
crln-22359	148	61	the	the	DET
crln-22359	148	62	general	general	ADJ
crln-22359	148	63	public	public	NOUN
crln-22359	148	64	.	.	PUNCT
crln-22359	149	1	o	o	X
crln-22359	149	2	f	f	PROPN
crln-22359	149	3	at	at	ADP
crln-22359	149	4	least	least	ADJ
crln-22359	149	5	equal	equal	ADJ
crln-22359	149	6	importance	importance	NOUN
crln-22359	149	7	is	be	AUX
crln-22359	149	8	the	the	DET
crln-22359	149	9	coop­	coop­	NUM
crln-22359	149	10	eration	eration	NOUN
crln-22359	149	11	of	of	ADP
crln-22359	149	12	vendors	vendor	NOUN
crln-22359	149	13	,	,	PUNCT
crln-22359	149	14	too	too	ADV
crln-22359	149	15	many	many	ADJ
crln-22359	149	16	of	of	ADP
crln-22359	149	17	whom	whom	PRON
crln-22359	149	18	protect	protect	VERB
crln-22359	149	19	their	their	PRON
crln-22359	149	20	site	site	NOUN
crln-22359	149	21	licenses	license	NOUN
crln-22359	149	22	on	on	ADP
crln-22359	149	23	the	the	DET
crln-22359	149	24	basis	basis	NOUN
crln-22359	149	25	of	of	ADP
crln-22359	149	26	ip	ip	PROPN
crln-22359	149	27	.	.	PUNCT
crln-22359	150	1	until	until	SCONJ
crln-22359	150	2	more	more	ADJ
crln-22359	150	3	libraries	library	NOUN
crln-22359	150	4	insist	insist	VERB
crln-22359	150	5	on	on	ADP
crln-22359	150	6	the	the	DET
crln-22359	150	7	liberation	liberation	NOUN
crln-22359	150	8	offered	offer	VERB
crln-22359	150	9	by	by	ADP
crln-22359	150	10	lo­	lo­	PROPN
crln-22359	150	11	cal	cal	PROPN
crln-22359	150	12	validation	validation	NOUN
crln-22359	150	13	,	,	PUNCT
crln-22359	150	14	the	the	DET
crln-22359	150	15	walls	wall	NOUN
crln-22359	150	16	remain	remain	VERB
crln-22359	150	17	.	.	PUNCT
crln-22359	151	1	■	■	PUNCT
crln-22359	151	2	(	(	PUNCT
crln-22359	151	3	b	b	X
crln-22359	151	4	en	en	X
crln-22359	151	5	c	c	PROPN
crln-22359	151	6	h	h	NOUN
crln-22359	151	7	m	m	VERB
crln-22359	151	8	a	a	DET
crln-22359	151	9	rk	rk	NOUN
crln-22359	151	10	in	in	ADP
crln-22359	151	11	g	g	PROPN
crln-22359	151	12	cont	cont	NOUN
crln-22359	151	13	.	.	PUNCT
crln-22359	152	1	fr	fr	INTJ
crln-22359	153	1	o	o	INTJ
crln-22359	153	2	m	m	VERB
crln-22359	153	3	p	p	X
crln-22359	153	4	a	a	DET
crln-22359	153	5	g	g	NOUN
crln-22359	153	6	e	e	NOUN
crln-22359	153	7	69	69	NUM
crln-22359	153	8	4	4	NUM
crln-22359	153	9	)	)	PUNCT
crln-22359	153	10	spent	spend	VERB
crln-22359	153	11	at	at	ADP
crln-22359	153	12	the	the	DET
crln-22359	153	13	desk	desk	NOUN
crln-22359	153	14	by	by	ADP
crln-22359	153	15	“	"	PUNCT
crln-22359	153	16	extra	extra	ADJ
crln-22359	153	17	”	"	PUNCT
crln-22359	153	18	librarians	librarian	NOUN
crln-22359	153	19	(	(	PUNCT
crln-22359	153	20	i.e.	i.e.	X
crln-22359	153	21	,	,	PUNCT
crln-22359	153	22	not	not	PART
crln-22359	153	23	just	just	ADV
crln-22359	153	24	the	the	DET
crln-22359	153	25	two	two	NUM
crln-22359	153	26	who	who	PRON
crln-22359	153	27	were	be	AUX
crln-22359	153	28	scheduled	schedule	VERB
crln-22359	153	29	)	)	PUNCT
crln-22359	153	30	and	and	CCONJ
crln-22359	153	31	the	the	DET
crln-22359	153	32	dif­	dif­	NOUN
crln-22359	153	33	ference	ference	NOUN
crln-22359	153	34	between	between	ADP
crln-22359	153	35	the	the	DET
crln-22359	153	36	number	number	NOUN
crln-22359	153	37	of	of	ADP
crln-22359	153	38	questions	question	NOUN
crln-22359	153	39	re­	re­	AUX
crln-22359	153	40	corded	cord	VERB
crln-22359	153	41	on	on	ADP
crln-22359	153	42	the	the	DET
crln-22359	153	43	statistics	statistic	NOUN
crln-22359	153	44	sheets	sheet	NOUN
crln-22359	153	45	and	and	CCONJ
crln-22359	153	46	the	the	DET
crln-22359	153	47	number	number	NOUN
crln-22359	153	48	of	of	ADP
crln-22359	153	49	users	user	NOUN
crln-22359	153	50	who	who	PRON
crln-22359	153	51	come	come	VERB
crln-22359	153	52	to	to	ADP
crln-22359	153	53	the	the	DET
crln-22359	153	54	desk	desk	NOUN
crln-22359	153	55	.	.	PUNCT
crln-22359	154	1	the	the	DET
crln-22359	154	2	extra	extra	ADJ
crln-22359	154	3	li­	li­	PROPN
crln-22359	154	4	brarians	brarian	NOUN
crln-22359	154	5	contributed	contribute	VERB
crln-22359	154	6	10	10	NUM
crln-22359	154	7	percent	percent	NOUN
crln-22359	154	8	of	of	ADP
crln-22359	154	9	the	the	DET
crln-22359	154	10	time	time	NOUN
crln-22359	154	11	that	that	PRON
crln-22359	154	12	was	be	AUX
crln-22359	154	13	recorded	record	VERB
crln-22359	154	14	;	;	PUNCT
crln-22359	154	15	15	15	NUM
crln-22359	154	16	percent	percent	NOUN
crln-22359	154	17	more	more	ADJ
crln-22359	154	18	people	people	NOUN
crln-22359	154	19	were	be	AUX
crln-22359	154	20	helped	help	VERB
crln-22359	154	21	at	at	ADP
crln-22359	154	22	the	the	DET
crln-22359	154	23	desk	desk	NOUN
crln-22359	154	24	than	than	SCONJ
crln-22359	154	25	were	be	AUX
crln-22359	154	26	recorded	record	VERB
crln-22359	154	27	on	on	ADP
crln-22359	154	28	the	the	DET
crln-22359	154	29	statistics	statistic	NOUN
crln-22359	154	30	sheets	sheet	NOUN
crln-22359	154	31	.	.	PUNCT
crln-22359	155	1	the	the	DET
crln-22359	155	2	study	study	NOUN
crln-22359	155	3	’s	’s	PART
crln-22359	155	4	greatest	great	ADJ
crln-22359	155	5	value	value	NOUN
crln-22359	155	6	has	have	AUX
crln-22359	155	7	been	be	AUX
crln-22359	155	8	to	to	PART
crln-22359	155	9	give	give	VERB
crln-22359	155	10	us	we	PRON
crln-22359	155	11	figures	figure	NOUN
crln-22359	155	12	that	that	SCONJ
crln-22359	155	13	we	we	PRON
crln-22359	155	14	can	can	AUX
crln-22359	155	15	use	use	VERB
crln-22359	155	16	to	to	PART
crln-22359	155	17	bolster	bolster	VERB
crln-22359	155	18	our	our	PRON
crln-22359	155	19	arguments	argument	NOUN
crln-22359	155	20	for	for	ADP
crln-22359	155	21	maintaining	maintain	VERB
crln-22359	155	22	at	at	ADP
crln-22359	155	23	least	least	ADJ
crln-22359	155	24	current	current	ADJ
crln-22359	155	25	levels	level	NOUN
crln-22359	155	26	of	of	ADP
crln-22359	155	27	staff	staff	NOUN
crln-22359	155	28	.	.	PUNCT
crln-22359	156	1	notes	note	VERB
crln-22359	156	2	1	1	NUM
crln-22359	156	3	.	.	PUNCT
crln-22359	156	4	g	g	PROPN
crln-22359	156	5	e	e	PROPN
crln-22359	156	6	rald	rald	PROPN
crln-22359	156	7	l.	l.	PROPN
crln-22359	156	8	b	b	PROPN
crln-22359	156	9	a	a	DET
crln-22359	156	10	lm	lm	PROPN
crln-22359	156	11	,	,	PUNCT
crln-22359	156	12	b	b	PROPN
crln-22359	156	13	e	e	X
crln-22359	156	14	n	n	PROPN
crln-22359	156	15	c	c	NOUN
crln-22359	156	16	h	h	NOUN
crln-22359	156	17	m	m	VERB
crln-22359	156	18	a	a	DET
crln-22359	156	19	r	r	X
crln-22359	157	1	k	k	NOUN
crln-22359	158	1	i	i	PRON
crln-22359	158	2	n	n	PRON
crln-22359	158	3	g	g	NOUN
crln-22359	158	4	:	:	PUNCT
crln-22359	158	5	a	a	DET
crln-22359	158	6	p	p	X
crln-22359	158	7	ractition	ractition	NOUN
crln-22359	158	8	er	er	INTJ
crln-22359	158	9	’s	’s	NOUN
crln-22359	158	10	g	g	PROPN
crln-22359	158	11	u	u	PROPN
crln-22359	158	12	ide	ide	NOUN
crln-22359	158	13	f	f	NOUN
crln-22359	158	14	o	o	NOUN
crln-22359	158	15	r	r	PROPN
crln-22359	158	16	b	b	PROPN
crln-22359	158	17	ecom	ecom	PROPN
crln-22359	158	18	in	in	ADP
crln-22359	158	19	g	g	PROPN
crln-22359	158	20	a	a	DET
crln-22359	158	21	n	n	NOUN
crln-22359	158	22	d	d	ADP
crln-22359	158	23	staying	stay	VERB
crln-22359	158	24	best	good	ADJ
crln-22359	158	25	o	o	X
crln-22359	158	26	f	f	X
crln-22359	159	1	the	the	DET
crln-22359	159	2	best	good	ADJ
crln-22359	159	3	(	(	PUNCT
crln-22359	159	4	schaumburg	schaumburg	NOUN
crln-22359	159	5	,	,	PUNCT
crln-22359	159	6	111	111	NUM
crln-22359	159	7	.	.	PUNCT
crln-22359	159	8	:	:	PUNCT
crln-22359	159	9	qpma	qpma	NOUN
crln-22359	159	10	press	press	NOUN
crln-22359	159	11	,	,	PUNCT
crln-22359	159	12	1992	1992	NUM
crln-22359	159	13	)	)	PUNCT
crln-22359	159	14	,	,	PUNCT
crln-22359	159	15	16	16	NUM
crln-22359	159	16	.	.	NOUN
crln-22359	159	17	2	2	X
crln-22359	159	18	.	.	X
crln-22359	160	1	jo	jo	PROPN
crln-22359	160	2	a	a	DET
crln-22359	160	3	n	n	NOUN
crln-22359	160	4	n	n	ADP
crln-22359	160	5	e	e	PROPN
crln-22359	160	6	g.	g.	PROPN
crln-22359	160	7	marshall	marshall	PROPN
crln-22359	160	8	and	and	CCONJ
crln-22359	160	9	holly	holly	PROPN
crln-22359	160	10	shipp	shipp	PROPN
crln-22359	160	11	buchanan	buchanan	PROPN
crln-22359	160	12	,	,	PUNCT
crln-22359	160	13	“	"	PUNCT
crln-22359	160	14	benchmarking	benchmarke	VERB
crln-22359	160	15	reference	reference	NOUN
crln-22359	160	16	services	service	NOUN
crln-22359	160	17	:	:	PUNCT
crln-22359	160	18	an	an	DET
crln-22359	160	19	introduction	introduction	NOUN
crln-22359	160	20	,	,	PUNCT
crln-22359	160	21	”	"	PUNCT
crln-22359	160	22	m	m	NOUN
crln-22359	160	23	e	e	NOUN
crln-22359	160	24	d	d	NOUN
crln-22359	160	25	ic	ic	PROPN
crln-22359	160	26	a	a	DET
crln-22359	160	27	l	l	NOUN
crln-22359	160	28	r	r	NOUN
crln-22359	160	29	efe	efe	NOUN
crln-22359	160	30	ren	ren	PROPN
crln-22359	160	31	c	c	PROPN
crln-22359	160	32	e	e	PROPN
crln-22359	160	33	services	service	NOUN
crln-22359	160	34	q	q	X
crln-22359	160	35	uarterly	uarterly	ADV
crln-22359	160	36	14	14	NUM
crln-22359	160	37	,	,	PUNCT
crln-22359	160	38	no	no	INTJ
crln-22359	160	39	.	.	NOUN
crln-22359	160	40	3	3	NUM
crln-22359	160	41	(	(	PUNCT
crln-22359	160	42	1995):59	1995):59	NUM
crln-22359	160	43	-	-	SYM
crln-22359	160	44	73	73	NUM
crln-22359	160	45	.	.	PUNCT
crln-22359	161	1	3	3	X
crln-22359	161	2	.	.	X
crln-22359	161	3	susan	susan	PROPN
crln-22359	161	4	greco	greco	PROPN
crln-22359	161	5	and	and	CCONJ
crln-22359	161	6	chris	chris	PROPN
crln-22359	161	7	caggiano	caggiano	PROPN
crln-22359	161	8	,	,	PUNCT
crln-22359	161	9	“	"	PUNCT
crln-22359	161	10	soft­	soft­	NOUN
crln-22359	161	11	ware	ware	NOUN
crln-22359	161	12	support	support	NOUN
crln-22359	161	13	:	:	PUNCT
crln-22359	161	14	please	please	INTJ
crln-22359	161	15	hold	hold	VERB
crln-22359	161	16	for	for	ADP
crln-22359	161	17	customer	customer	NOUN
crln-22359	161	18	ser­	ser­	NOUN
crln-22359	161	19	vice	vice	NOUN
crln-22359	161	20	,	,	PUNCT
crln-22359	161	21	”	"	PUNCT
crln-22359	161	22	inc	inc	PROPN
crln-22359	161	23	.	.	PROPN
crln-22359	161	24	13	13	NUM
crln-22359	161	25	,	,	PUNCT
crln-22359	161	26	no	no	INTJ
crln-22359	161	27	.	.	NOUN
crln-22359	161	28	8	8	NUM
crln-22359	161	29	(	(	PUNCT
crln-22359	161	30	199d	199d	NOUN
crln-22359	161	31	:	:	PUNCT
crln-22359	161	32	96	96	NUM
crln-22359	161	33	.	.	NOUN
crln-22359	162	1	4	4	X
crln-22359	162	2	.	.	X
crln-22359	162	3	karen	karen	PROPN
crln-22359	162	4	l.	l.	PROPN
crln-22359	162	5	katz	katz	PROPN
crln-22359	162	6	,	,	PUNCT
crln-22359	162	7	blair	blair	PROPN
crln-22359	162	8	m.	m.	PROPN
crln-22359	162	9	larson	larson	PROPN
crln-22359	162	10	,	,	PUNCT
crln-22359	162	11	and	and	CCONJ
crln-22359	162	12	richard	richard	PROPN
crln-22359	162	13	c.	c.	PROPN
crln-22359	162	14	larson	larson	PROPN
crln-22359	162	15	,	,	PUNCT
crln-22359	162	16	“	"	PUNCT
crln-22359	162	17	prescription	prescription	NOUN
crln-22359	162	18	for	for	ADP
crln-22359	162	19	the	the	DET
crln-22359	162	20	waiting	wait	VERB
crln-22359	162	21	-	-	PUNCT
crln-22359	162	22	in	in	ADP
crln-22359	162	23	-	-	PUNCT
crln-22359	162	24	line	line	NOUN
crln-22359	162	25	blues	blue	NOUN
crln-22359	162	26	:	:	PUNCT
crln-22359	162	27	entertain	entertain	VERB
crln-22359	162	28	,	,	PUNCT
crln-22359	162	29	enlighten	enlighten	VERB
crln-22359	162	30	,	,	PUNCT
crln-22359	162	31	and	and	CCONJ
crln-22359	162	32	engage	engage	VERB
crln-22359	162	33	,	,	PUNCT
crln-22359	162	34	”	"	PUNCT
crln-22359	162	35	sloan	sloan	PROPN
crln-22359	162	36	m	m	VERB
crln-22359	162	37	an	an	DET
crln-22359	162	38	agem	agem	NOUN
crln-22359	162	39	en	en	PROPN
crln-22359	162	40	t	t	PROPN
crln-22359	162	41	review	review	NOUN
crln-22359	162	42	32	32	NUM
crln-22359	162	43	,	,	PUNCT
crln-22359	162	44	no	no	INTJ
crln-22359	162	45	.	.	NOUN
crln-22359	162	46	2	2	NUM
crln-22359	162	47	(	(	PUNCT
crln-22359	162	48	1991):44	1991):44	NUM
crln-22359	162	49	-	-	SYM
crln-22359	162	50	53	53	NUM
crln-22359	162	51	■	■	PUNCT
crln-22359	162	52	mailto:pmy2n@virginia.edu	mailto:pmy2n@virginia.edu	NUM
crln-22359	163	1	mailto:pmy2n@poe.acc.virginia.edu	mailto:pmy2n@poe.acc.virginia.edu	PROPN