id	sid	tid	token	lemma	pos
crln-23046	1	1	acrl	acrl	PROPN
crln-23046	1	2	news	news	PROPN
crln-23046	1	3	issue	issue	NOUN
crln-23046	1	4	(	(	PUNCT
crln-23046	1	5	b	b	NOUN
crln-23046	1	6	)	)	PUNCT
crln-23046	1	7	of	of	ADP
crln-23046	1	8	college	college	PROPN
crln-23046	1	9	&	&	CCONJ
crln-23046	1	10	research	research	PROPN
crln-23046	1	11	libraries	library	NOUN
crln-23046	1	12	256	256	NUM
crln-23046	1	13	/	/	SYM
crln-23046	1	14	c&rl	c&rl	PROPN
crln-23046	1	15	news	news	NOUN
crln-23046	1	16	▀	▀	PUNCT
crln-23046	1	17	a	a	DET
crln-23046	1	18	p	p	X
crln-23046	1	19	ril	ril	NOUN
crln-23046	1	20	2003	2003	NUM
crln-23046	1	21	c	c	NOUN
crln-23046	1	22	o	o	NOUN
crln-23046	1	23	l	l	NOUN
crln-23046	1	24	l	l	NOUN
crln-23046	1	25	e	e	X
crln-23046	1	26	g	g	PROPN
crln-23046	1	27	e	e	PROPN
crln-23046	1	28	&	&	CCONJ
crln-23046	1	29	r	r	PROPN
crln-23046	1	30	e	e	NOUN
crln-23046	1	31	s	s	X
crln-23046	1	32	e	e	X
crln-23046	1	33	a	a	DET
crln-23046	1	34	r	r	NOUN
crln-23046	1	35	c	c	NOUN
crln-23046	1	36	h	h	NOUN
crln-23046	2	1	l	l	NOUN
crln-23046	2	2	i	i	NOUN
crln-23046	2	3	b	b	NOUN
crln-23046	2	4	r	r	NOUN
crln-23046	2	5	a	a	DET
crln-23046	2	6	r	r	NOUN
crln-23046	3	1	i	i	NOUN
crln-23046	3	2	e	e	NOUN
crln-23046	3	3	s	s	VERB
crln-23046	3	4	new	new	ADJ
crln-23046	3	5	s	s	NOUN
crln-23046	3	6	assessment	assessment	NOUN
crln-23046	3	7	of	of	ADP
crln-23046	3	8	reference	reference	NOUN
crln-23046	3	9	instruction	instruction	NOUN
crln-23046	3	10	as	as	ADP
crln-23046	3	11	a	a	DET
crln-23046	3	12	teaching	teaching	NOUN
crln-23046	3	13	and	and	CCONJ
crln-23046	3	14	learning	learn	VERB
crln-23046	3	15	activity	activity	NOUN
crln-23046	3	16	an	an	DET
crln-23046	3	17	experiment	experiment	NOUN
crln-23046	3	18	at	at	ADP
crln-23046	3	19	the	the	DET
crln-23046	3	20	university	university	PROPN
crln-23046	3	21	of	of	ADP
crln-23046	3	22	illinois	illinois	PROPN
crln-23046	3	23	-	-	PUNCT
crln-23046	3	24	springfield	springfield	PROPN
crln-23046	3	25	by	by	ADP
crln-23046	3	26	denise	denise	PROPN
crln-23046	3	27	d.	d.	PROPN
crln-23046	3	28	green	green	PROPN
crln-23046	3	29	and	and	CCONJ
crln-23046	3	30	jan	jan	PROPN
crln-23046	3	31	is	be	AUX
crln-23046	3	32	k.	k.	PROPN
crln-23046	3	33	peach	peach	PROPN
crln-23046	3	34	r	r	PROPN
crln-23046	3	35	eference	eference	NOUN
crln-23046	3	36	service	service	NOUN
crln-23046	3	37	happens	happen	VERB
crln-23046	3	38	w	w	PROPN
crln-23046	3	39	hen	hen	PROPN
crln-23046	3	40	a	a	DET
crln-23046	3	41	librarian	librarian	NOUN
crln-23046	3	42	interacts	interact	VERB
crln-23046	3	43	with	with	ADP
crln-23046	3	44	a	a	DET
crln-23046	3	45	library	library	NOUN
crln-23046	3	46	user	user	NOUN
crln-23046	3	47	to	to	PART
crln-23046	3	48	answer	answer	VERB
crln-23046	3	49	ques­	ques­	PROPN
crln-23046	3	50	tions	tion	NOUN
crln-23046	3	51	and	and	CCONJ
crln-23046	3	52	assist	assist	VERB
crln-23046	3	53	in	in	ADP
crln-23046	3	54	the	the	DET
crln-23046	3	55	research	research	NOUN
crln-23046	3	56	process	process	NOUN
crln-23046	3	57	.	.	PUNCT
crln-23046	4	1	it	it	PRON
crln-23046	4	2	can	can	AUX
crln-23046	4	3	place	place	VERB
crln-23046	4	4	face	face	NOUN
crln-23046	4	5	-	-	PUNCT
crln-23046	4	6	to	to	ADP
crln-23046	4	7	-	-	PUNCT
crln-23046	4	8	face	face	NOUN
crln-23046	4	9	at	at	ADP
crln-23046	4	10	a	a	DET
crln-23046	4	11	traditional	traditional	ADJ
crln-23046	4	12	library	library	NOUN
crln-23046	4	13	reference	reference	NOUN
crln-23046	4	14	desk	desk	NOUN
crln-23046	4	15	or	or	CCONJ
crln-23046	4	16	,	,	PUNCT
crln-23046	4	17	increasingly	increasingly	ADV
crln-23046	4	18	,	,	PUNCT
crln-23046	4	19	through	through	ADP
crln-23046	4	20	e	e	NOUN
crln-23046	4	21	-	-	NOUN
crln-23046	4	22	mail	mail	NOUN
crln-23046	4	23	,	,	PUNCT
crln-23046	4	24	live	live	NOUN
crln-23046	4	25	-	-	PUNCT
crln-23046	4	26	chat	chat	NOUN
crln-23046	4	27	or	or	CCONJ
crln-23046	4	28	virtual	virtual	ADJ
crln-23046	4	29	software	software	NOUN
crln-23046	4	30	programs	program	NOUN
crln-23046	4	31	,	,	PUNCT
crln-23046	4	32	and	and	CCONJ
crln-23046	4	33	by	by	ADP
crln-23046	4	34	telephone	telephone	NOUN
crln-23046	4	35	.	.	PUNCT
crln-23046	5	1	ref­	ref­	PROPN
crln-23046	5	2	erence	erence	NOUN
crln-23046	5	3	has	have	AUX
crln-23046	5	4	been	be	AUX
crln-23046	5	5	a	a	DET
crln-23046	5	6	key	key	ADJ
crln-23046	5	7	academic	academic	ADJ
crln-23046	5	8	library	library	NOUN
crln-23046	5	9	service	service	NOUN
crln-23046	5	10	for	for	ADP
crln-23046	5	11	over	over	ADP
crln-23046	5	12	100	100	NUM
crln-23046	5	13	years	year	NOUN
crln-23046	5	14	,	,	PUNCT
crln-23046	5	15	w	w	PROPN
crln-23046	5	16	ith	ith	PROPN
crln-23046	5	17	librarians	librarian	NOUN
crln-23046	5	18	instructing	instruct	VERB
crln-23046	5	19	stu­	stu­	PROPN
crln-23046	5	20	dents	dent	NOUN
crln-23046	5	21	in	in	ADP
crln-23046	5	22	the	the	DET
crln-23046	5	23	use	use	NOUN
crln-23046	5	24	of	of	ADP
crln-23046	5	25	card	card	NOUN
crln-23046	5	26	catalogs	catalog	NOUN
crln-23046	5	27	,	,	PUNCT
crln-23046	5	28	indexes	index	NOUN
crln-23046	5	29	,	,	PUNCT
crln-23046	5	30	and	and	CCONJ
crln-23046	5	31	now	now	ADV
crln-23046	5	32	databases	database	NOUN
crln-23046	5	33	.	.	PUNCT
crln-23046	6	1	the	the	DET
crln-23046	6	2	context	context	NOUN
crln-23046	6	3	of	of	ADP
crln-23046	6	4	reference	reference	NOUN
crln-23046	6	5	transac­	transac­	NUM
crln-23046	6	6	tions	tion	NOUN
crln-23046	6	7	usually	usually	ADV
crln-23046	6	8	differs	differ	VERB
crln-23046	6	9	from	from	ADP
crln-23046	6	10	classroom	classroom	NOUN
crln-23046	6	11	library	library	NOUN
crln-23046	6	12	or	or	CCONJ
crln-23046	6	13	bib­	bib­	ADJ
crln-23046	6	14	liographic	liographic	ADJ
crln-23046	6	15	instruction	instruction	NOUN
crln-23046	6	16	(	(	PUNCT
crln-23046	6	17	bi	bi	NOUN
crln-23046	6	18	)	)	PUNCT
crln-23046	6	19	.	.	PUNCT
crln-23046	7	1	in	in	ADP
crln-23046	7	2	bi	bi	NOUN
crln-23046	7	3	there	there	PRON
crln-23046	7	4	is	be	VERB
crln-23046	7	5	a	a	DET
crln-23046	7	6	planned	plan	VERB
crln-23046	7	7	instructional	instructional	ADJ
crln-23046	7	8	w	w	NOUN
crln-23046	7	9	orkshop	orkshop	NOUN
crln-23046	7	10	or	or	CCONJ
crln-23046	7	11	guest	guest	NOUN
crln-23046	7	12	lecture	lecture	NOUN
crln-23046	7	13	with	with	ADP
crln-23046	7	14	a	a	DET
crln-23046	7	15	specific	specific	ADJ
crln-23046	7	16	time	time	NOUN
crln-23046	7	17	and	and	CCONJ
crln-23046	7	18	often	often	ADV
crln-23046	7	19	a	a	DET
crln-23046	7	20	specific	specific	ADJ
crln-23046	7	21	outcome	outcome	NOUN
crln-23046	7	22	,	,	PUNCT
crln-23046	7	23	usually	usually	ADV
crln-23046	7	24	an	an	DET
crln-23046	7	25	assignment	assignment	NOUN
crln-23046	7	26	or	or	CCONJ
crln-23046	7	27	term	term	NOUN
crln-23046	7	28	paper	paper	NOUN
crln-23046	7	29	.	.	PUNCT
crln-23046	8	1	reference	reference	NOUN
crln-23046	8	2	service	service	NOUN
crln-23046	8	3	is	be	AUX
crln-23046	8	4	m	m	NOUN
crln-23046	8	5	ore	ore	NOUN
crln-23046	8	6	random	random	NOUN
crln-23046	8	7	,	,	PUNCT
crln-23046	8	8	w	w	PROPN
crln-23046	8	9	ith	ith	NOUN
crln-23046	8	10	the	the	DET
crln-23046	8	11	user	user	NOUN
crln-23046	8	12	choosing	choose	VERB
crln-23046	8	13	w	w	PRON
crln-23046	8	14	hen	hen	NOUN
crln-23046	8	15	to	to	PART
crln-23046	8	16	approach	approach	VERB
crln-23046	8	17	a	a	DET
crln-23046	8	18	librarian	librarian	NOUN
crln-23046	8	19	who	who	PRON
crln-23046	8	20	usually	usually	ADV
crln-23046	8	21	has	have	AUX
crln-23046	8	22	not	not	PART
crln-23046	8	23	had	have	VERB
crln-23046	8	24	time	time	NOUN
crln-23046	8	25	to	to	PART
crln-23046	8	26	prepare	prepare	VERB
crln-23046	8	27	specific	specific	ADJ
crln-23046	8	28	information	information	NOUN
crln-23046	8	29	on	on	ADP
crln-23046	8	30	the	the	DET
crln-23046	8	31	students	student	NOUN
crln-23046	8	32	’	'	PUNCT
crln-23046	8	33	course	course	NOUN
crln-23046	8	34	or	or	CCONJ
crln-23046	8	35	research	research	NOUN
crln-23046	8	36	assignment	assignment	NOUN
crln-23046	8	37	.	.	PUNCT
crln-23046	9	1	reference	reference	NOUN
crln-23046	9	2	transac­	transac­	NUM
crln-23046	9	3	tions	tion	NOUN
crln-23046	9	4	can	can	AUX
crln-23046	9	5	be	be	AUX
crln-23046	9	6	one	one	NUM
crln-23046	9	7	-	-	PUNCT
crln-23046	9	8	time	time	NOUN
crln-23046	9	9	or	or	CCONJ
crln-23046	9	10	ongoing	ongoing	ADJ
crln-23046	9	11	interactions	interaction	NOUN
crln-23046	9	12	,	,	PUNCT
crln-23046	9	13	with	with	ADP
crln-23046	9	14	patrons	patron	NOUN
crln-23046	9	15	returning	return	VERB
crln-23046	9	16	for	for	ADP
crln-23046	9	17	help	help	NOUN
crln-23046	9	18	as	as	ADP
crln-23046	9	19	their	their	PRON
crln-23046	9	20	project	project	NOUN
crln-23046	9	21	devel­	devel­	NOUN
crln-23046	9	22	ops	op	NOUN
crln-23046	9	23	.	.	PUNCT
crln-23046	10	1	the	the	DET
crln-23046	10	2	literature	literature	NOUN
crln-23046	10	3	on	on	ADP
crln-23046	10	4	reference	reference	NOUN
crln-23046	10	5	evaluation	evaluation	NOUN
crln-23046	10	6	is	be	AUX
crln-23046	10	7	ex­	ex­	NOUN
crln-23046	10	8	tensive	tensive	ADJ
crln-23046	10	9	.	.	PUNCT
crln-23046	11	1	several	several	ADJ
crln-23046	11	2	review	review	NOUN
crln-23046	11	3	essays	essay	NOUN
crln-23046	11	4	are	be	AUX
crln-23046	11	5	available	available	ADJ
crln-23046	11	6	includ­	includ­	PROPN
crln-23046	11	7	ing	ing	PROPN
crln-23046	11	8	charles	charles	PROPN
crln-23046	11	9	bunge	bunge	PROPN
crln-23046	11	10	’s	’s	PART
crln-23046	11	11	1994	1994	NUM
crln-23046	11	12	essay	essay	NOUN
crln-23046	11	13	“	"	PUNCT
crln-23046	11	14	evaluating	evaluate	VERB
crln-23046	11	15	refer­	refer­	PROPN
crln-23046	11	16	ence	ence	NOUN
crln-23046	11	17	services	service	NOUN
crln-23046	11	18	and	and	CCONJ
crln-23046	11	19	reference	reference	NOUN
crln-23046	11	20	personnel	personnel	NOUN
crln-23046	11	21	:	:	PUNCT
crln-23046	11	22	questions	question	NOUN
crln-23046	11	23	and	and	CCONJ
crln-23046	11	24	answers	answer	NOUN
crln-23046	11	25	from	from	ADP
crln-23046	11	26	the	the	DET
crln-23046	11	27	literature”1	literature”1	NOUN
crln-23046	11	28	as	as	ADV
crln-23046	11	29	well	well	ADV
crln-23046	11	30	as	as	ADP
crln-23046	11	31	other	other	ADJ
crln-23046	11	32	views	view	NOUN
crln-23046	11	33	by	by	ADP
crln-23046	11	34	lisa	lisa	PROPN
crln-23046	11	35	smith2	smith2	PROPN
crln-23046	11	36	and	and	CCONJ
crln-23046	11	37	jerry	jerry	PROPN
crln-23046	11	38	campbell3	campbell3	PROPN
crln-23046	11	39	.	.	PUNCT
crln-23046	12	1	the	the	DET
crln-23046	12	2	traditional	traditional	ADJ
crln-23046	12	3	technique	technique	NOUN
crln-23046	12	4	to	to	ADP
crln-23046	12	5	m	m	NOUN
crln-23046	12	6	easure	easure	ADJ
crln-23046	12	7	and	and	CCONJ
crln-23046	12	8	evaluate	evaluate	VERB
crln-23046	12	9	reference	reference	NOUN
crln-23046	12	10	service	service	NOUN
crln-23046	12	11	was	be	AUX
crln-23046	12	12	a	a	DET
crln-23046	12	13	simple	simple	ADJ
crln-23046	12	14	tally	tally	NOUN
crln-23046	12	15	of	of	ADP
crln-23046	12	16	questions	question	NOUN
crln-23046	12	17	that	that	PRON
crln-23046	12	18	were	be	AUX
crln-23046	12	19	sorted	sort	VERB
crln-23046	12	20	by	by	ADP
crln-23046	12	21	length	length	NOUN
crln-23046	12	22	of	of	ADP
crln-23046	12	23	question	question	NOUN
crln-23046	12	24	,	,	PUNCT
crln-23046	12	25	time	time	NOUN
crln-23046	12	26	of	of	ADP
crln-23046	12	27	day	day	NOUN
crln-23046	12	28	,	,	PUNCT
crln-23046	12	29	and	and	CCONJ
crln-23046	12	30	day	day	NOUN
crln-23046	12	31	of	of	ADP
crln-23046	12	32	the	the	DET
crln-23046	12	33	week	week	NOUN
crln-23046	12	34	.	.	PUNCT
crln-23046	13	1	also	also	ADV
crln-23046	13	2	notable	notable	ADJ
crln-23046	13	3	among	among	ADP
crln-23046	13	4	published	publish	VERB
crln-23046	13	5	reference	reference	NOUN
crln-23046	13	6	evaluation	evaluation	NOUN
crln-23046	13	7	case	case	NOUN
crln-23046	13	8	stud­	stud­	PROPN
crln-23046	13	9	ta	ta	PROPN
crln-23046	13	10	ies	ies	PROPN
crln-23046	13	11	are	be	AUX
crln-23046	13	12	user	user	NOUN
crln-23046	13	13	interviews	interview	NOUN
crln-23046	13	14	'	'	PART
crln-23046	13	15	,	,	PUNCT
crln-23046	13	16	focus	focus	VERB
crln-23046	13	17	groups,5	groups,5	NOUN
crln-23046	13	18	and	and	CCONJ
crln-23046	13	19	a	a	DET
crln-23046	13	20	mix	mix	NOUN
crln-23046	13	21	of	of	ADP
crln-23046	13	22	survey	survey	NOUN
crln-23046	13	23	and	and	CCONJ
crln-23046	13	24	observational	observational	ADJ
crln-23046	13	25	techniques.6	techniques.6	PROPN
crln-23046	13	26	ke	ke	NOUN
crln-23046	13	27	in	in	ADP
crln-23046	13	28	1999	1999	NUM
crln-23046	13	29	,	,	PUNCT
crln-23046	13	30	the	the	DET
crln-23046	13	31	authors	author	NOUN
crln-23046	13	32	,	,	PUNCT
crln-23046	13	33	academic	academic	ADJ
crln-23046	13	34	librarians	librarian	NOUN
crln-23046	13	35	at	at	ADP
crln-23046	13	36	the	the	DET
crln-23046	13	37	university	university	PROPN
crln-23046	13	38	of	of	ADP
crln-23046	13	39	illinois	illinois	PROPN
crln-23046	13	40	-	-	PUNCT
crln-23046	13	41	springfield	springfield	PROPN
crln-23046	13	42	(	(	PUNCT
crln-23046	13	43	uis	uis	PROPN
crln-23046	13	44	)	)	PUNCT
crln-23046	13	45	,	,	PUNCT
crln-23046	13	46	ex­	ex­	PROPN
crln-23046	13	47	perimented	perimente	VERB
crln-23046	13	48	with	with	ADP
crln-23046	13	49	evaluating	evaluate	VERB
crln-23046	13	50	reference	reference	NOUN
crln-23046	13	51	service	service	NOUN
crln-23046	13	52	as	as	ADP
crln-23046	13	53	a	a	DET
crln-23046	13	54	teaching	teaching	NOUN
crln-23046	13	55	and	and	CCONJ
crln-23046	13	56	learning	learn	VERB
crln-23046	13	57	activity	activity	NOUN
crln-23046	13	58	.	.	PUNCT
crln-23046	14	1	to	to	PART
crln-23046	14	2	do	do	VERB
crln-23046	14	3	this	this	PRON
crln-23046	14	4	,	,	PUNCT
crln-23046	14	5	w	w	PROPN
crln-23046	14	6	e	e	NOUN
crln-23046	14	7	de­	de­	PROPN
crln-23046	14	8	signed	sign	VERB
crln-23046	14	9	an	an	DET
crln-23046	14	10	assessment	assessment	NOUN
crln-23046	14	11	instalment	instalment	NOUN
crln-23046	14	12	that	that	PRON
crln-23046	14	13	attempted	attempt	VERB
crln-23046	14	14	to	to	PART
crln-23046	14	15	measure	measure	VERB
crln-23046	14	16	patrons	patron	NOUN
crln-23046	14	17	’	'	PUNCT
crln-23046	14	18	attitudes	attitude	NOUN
crln-23046	14	19	about	about	ADP
crln-23046	14	20	learning	learn	VERB
crln-23046	14	21	from	from	ADP
crln-23046	14	22	reference	reference	NOUN
crln-23046	14	23	interaction	interaction	NOUN
crln-23046	14	24	and	and	CCONJ
crln-23046	14	25	applied	apply	VERB
crln-23046	14	26	it	it	PRON
crln-23046	14	27	in	in	ADP
crln-23046	14	28	a	a	DET
crln-23046	14	29	medium­	medium­	NOUN
crln-23046	14	30	sized	sized	ADJ
crln-23046	14	31	academic	academic	ADJ
crln-23046	14	32	library	library	NOUN
crln-23046	14	33	.	.	PUNCT
crln-23046	15	1	the	the	DET
crln-23046	15	2	three	three	NUM
crln-23046	15	3	types	type	NOUN
crln-23046	15	4	of	of	ADP
crln-23046	15	5	reference	reference	NOUN
crln-23046	15	6	evaluation	evaluation	NOUN
crln-23046	15	7	literature	literature	NOUN
crln-23046	15	8	most	most	ADJ
crln-23046	15	9	of	of	ADP
crln-23046	15	10	the	the	DET
crln-23046	15	11	reference	reference	NOUN
crln-23046	15	12	evaluation	evaluation	NOUN
crln-23046	15	13	literature	literature	NOUN
crln-23046	15	14	falls	fall	VERB
crln-23046	15	15	into	into	ADP
crln-23046	15	16	three	three	NUM
crln-23046	15	17	categories	category	NOUN
crln-23046	15	18	.	.	PUNCT
crln-23046	16	1	the	the	DET
crln-23046	16	2	first	first	ADJ
crln-23046	16	3	category	category	NOUN
crln-23046	16	4	is	be	AUX
crln-23046	16	5	the	the	DET
crln-23046	16	6	un­	un­	PUNCT
crln-23046	16	7	obtrusive	obtrusive	ADJ
crln-23046	16	8	approach	approach	NOUN
crln-23046	16	9	or	or	CCONJ
crln-23046	16	10	“	"	PUNCT
crln-23046	16	11	55	55	NUM
crln-23046	16	12	percent	percent	NOUN
crln-23046	16	13	school	school	NOUN
crln-23046	16	14	,	,	PUNCT
crln-23046	16	15	”	"	PUNCT
crln-23046	16	16	best	good	ADJ
crln-23046	16	17	kn	kn	NOUN
crln-23046	16	18	ow	ow	INTJ
crln-23046	16	19	n	n	PROPN
crln-23046	16	20	from	from	ADP
crln-23046	16	21	the	the	DET
crln-23046	16	22	studies	study	NOUN
crln-23046	17	1	o	o	PROPN
crln-23046	17	2	f	f	PROPN
crln-23046	17	3	peter	peter	PROPN
crln-23046	17	4	h	h	PROPN
crln-23046	17	5	ernan	ernan	PROPN
crln-23046	17	6	and	and	CCONJ
crln-23046	17	7	charles	charles	PROPN
crln-23046	17	8	mcclure.7	mcclure.7	PROPN
crln-23046	17	9	8	8	NUM
crln-23046	17	10	typically	typically	ADV
crln-23046	17	11	,	,	PUNCT
crln-23046	17	12	persons	person	NOUN
crln-23046	17	13	posing	pose	VERB
crln-23046	17	14	as	as	SCONJ
crln-23046	17	15	library	library	NOUN
crln-23046	17	16	patrons	patron	NOUN
crln-23046	17	17	ask	ask	VERB
crln-23046	17	18	a	a	DET
crln-23046	17	19	series	series	NOUN
crln-23046	17	20	of	of	ADP
crln-23046	17	21	predetermined	predetermine	VERB
crln-23046	17	22	fac­	fac­	NOUN
crln-23046	17	23	tual	tual	NOUN
crln-23046	17	24	questions	question	NOUN
crln-23046	17	25	either	either	CCONJ
crln-23046	17	26	in	in	ADP
crln-23046	17	27	person	person	NOUN
crln-23046	17	28	o	o	NOUN
crln-23046	17	29	r	r	NOUN
crln-23046	17	30	by	by	ADP
crln-23046	17	31	telephone	telephone	NOUN
crln-23046	17	32	.	.	PUNCT
crln-23046	18	1	the	the	DET
crln-23046	18	2	reference	reference	NOUN
crln-23046	18	3	service	service	NOUN
crln-23046	18	4	is	be	AUX
crln-23046	18	5	evaluated	evaluate	VERB
crln-23046	18	6	on	on	ADP
crln-23046	18	7	the	the	DET
crln-23046	18	8	accuracy	accuracy	NOUN
crln-23046	18	9	of	of	ADP
crln-23046	18	10	die	die	VERB
crln-23046	18	11	responses	response	NOUN
crln-23046	18	12	to	to	ADP
crln-23046	18	13	these	these	DET
crln-23046	18	14	questions	question	NOUN
crln-23046	18	15	,	,	PUNCT
crln-23046	18	16	which	which	PRON
crln-23046	18	17	aver­	aver­	PROPN
crln-23046	18	18	aged	age	VERB
crln-23046	18	19	only	only	ADV
crln-23046	18	20	55	55	NUM
crln-23046	18	21	percent	percent	NOUN
crln-23046	18	22	correct	correct	ADJ
crln-23046	18	23	.	.	PUNCT
crln-23046	19	1	the	the	DET
crln-23046	19	2	unobtrusive	unobtrusive	ADJ
crln-23046	19	3	reference	reference	NOUN
crln-23046	19	4	evaluation	evaluation	NOUN
crln-23046	19	5	process	process	NOUN
crln-23046	19	6	assumes	assume	VERB
crln-23046	19	7	a	a	DET
crln-23046	19	8	model	model	NOUN
crln-23046	19	9	of	of	ADP
crln-23046	19	10	reference	reference	NOUN
crln-23046	19	11	work	work	NOUN
crln-23046	19	12	as	as	ADP
crln-23046	19	13	answering	answer	VERB
crln-23046	19	14	discrete	discrete	ADJ
crln-23046	19	15	inquiries	inquiry	NOUN
crln-23046	19	16	with	with	ADP
crln-23046	19	17	right	right	ADJ
crln-23046	19	18	and	and	CCONJ
crln-23046	19	19	wrong	wrong	ADJ
crln-23046	19	20	solutions	solution	NOUN
crln-23046	19	21	.	.	PUNCT
crln-23046	20	1	this	this	DET
crln-23046	20	2	approach	approach	NOUN
crln-23046	20	3	has	have	VERB
crln-23046	20	4	cer­	cer­	NOUN
crln-23046	20	5	tain	tain	NOUN
crln-23046	20	6	advantages	advantage	NOUN
crln-23046	20	7	since	since	SCONJ
crln-23046	20	8	providing	provide	VERB
crln-23046	20	9	accurate	accurate	ADJ
crln-23046	20	10	answers	answer	NOUN
crln-23046	20	11	is	be	AUX
crln-23046	20	12	one	one	NUM
crln-23046	20	13	goal	goal	NOUN
crln-23046	20	14	of	of	ADP
crln-23046	20	15	high	high	ADJ
crln-23046	20	16	-	-	PUNCT
crln-23046	20	17	quality	quality	NOUN
crln-23046	20	18	reference	reference	NOUN
crln-23046	20	19	service	service	NOUN
crln-23046	20	20	,	,	PUNCT
crln-23046	20	21	but	but	CCONJ
crln-23046	20	22	critics	critic	NOUN
crln-23046	21	1	o	o	NOUN
crln-23046	21	2	f	f	NOUN
crln-23046	21	3	h	h	PROPN
crln-23046	21	4	ernan	ernan	PROPN
crln-23046	21	5	and	and	CCONJ
crln-23046	21	6	mcclure	mcclure	PROPN
crln-23046	21	7	have	have	AUX
crln-23046	21	8	pointed	point	VERB
crln-23046	21	9	out	out	ADP
crln-23046	21	10	that	that	SCONJ
crln-23046	21	11	often	often	ADV
crln-23046	21	12	library	library	ADJ
crln-23046	21	13	patrons	patron	NOUN
crln-23046	21	14	do	do	AUX
crln-23046	21	15	not	not	PART
crln-23046	21	16	ask	ask	VERB
crln-23046	21	17	discrete	discrete	ADJ
crln-23046	21	18	in­	in­	NOUN
crln-23046	21	19	quiries	quirie	NOUN
crln-23046	21	20	with	with	ADP
crln-23046	21	21	right	right	ADJ
crln-23046	21	22	and	and	CCONJ
crln-23046	21	23	wrong	wrong	ADJ
crln-23046	21	24	answers	answer	NOUN
crln-23046	21	25	.	.	PUNCT
crln-23046	22	1	also	also	ADV
crln-23046	22	2	,	,	PUNCT
crln-23046	22	3	as	as	ADP
crln-23046	22	4	in	in	ADP
crln-23046	22	5	any	any	DET
crln-23046	22	6	communication	communication	NOUN
crln-23046	22	7	activity	activity	NOUN
crln-23046	22	8	,	,	PUNCT
crln-23046	22	9	how	how	SCONJ
crln-23046	22	10	the	the	DET
crln-23046	22	11	answ	answ	NOUN
crln-23046	22	12	er	er	INTJ
crln-23046	22	13	is	be	AUX
crln-23046	22	14	conveyed	convey	VERB
crln-23046	22	15	can	can	AUX
crln-23046	22	16	be	be	AUX
crln-23046	22	17	as	as	ADV
crln-23046	22	18	important	important	ADJ
crln-23046	22	19	to	to	ADP
crln-23046	22	20	the	the	DET
crln-23046	22	21	library	library	NOUN
crln-23046	22	22	paabout	paabout	ADP
crln-23046	22	23	the	the	DET
crln-23046	22	24	authors	author	NOUN
crln-23046	22	25	denise	denise	PROPN
crln-23046	22	26	d.	d.	PROPN
crln-23046	22	27	green	green	PROPN
crln-23046	22	28	is	be	AUX
crln-23046	22	29	coordinator	coordinator	NOUN
crln-23046	22	30	o	o	NOUN
crln-23046	22	31	f	f	PROPN
crln-23046	22	32	reference	reference	NOUN
crln-23046	22	33	and	and	CCONJ
crln-23046	22	34	janis	janis	PROPN
crln-23046	22	35	k.	k.	PROPN
crln-23046	22	36	peach	peach	PROPN
crln-23046	23	1	is	be	AUX
crln-23046	23	2	collection	collection	NOUN
crln-23046	23	3	developm	developm	NOUN
crln-23046	23	4	ent	ent	NOUN
crln-23046	23	5	coordinator	coordinator	NOUN
crln-23046	23	6	in	in	ADP
crln-23046	23	7	brookens	brooken	NOUN
crln-23046	23	8	library	library	NOUN
crln-23046	23	9	at	at	ADP
crln-23046	23	10	the	the	DET
crln-23046	23	11	university	university	NOUN
crln-23046	23	12	o	o	PROPN
crln-23046	23	13	f	f	PROPN
crln-23046	23	14	illinois	illinois	PROPN
crln-23046	23	15	-	-	PUNCT
crln-23046	23	16	springfield	springfield	PROPN
crln-23046	23	17	,	,	PUNCT
crln-23046	23	18	e	e	NOUN
crln-23046	23	19	-	-	NOUN
crln-23046	23	20	mail	mail	NOUN
crln-23046	23	21	:	:	PUNCT
crln-23046	23	22	green.denise@uis.edu	green.denise@uis.edu	NOUN
crln-23046	23	23	and	and	CCONJ
crln-23046	23	24	peach.jan@uis.edu	peach.jan@uis.edu	NOUN
crln-23046	23	25	mailto:green.denise@uis.edu	mailto:green.denise@uis.edu	NOUN
crln-23046	23	26	mailto:peach.jan@uis.edu	mailto:peach.jan@uis.edu	PROPN
crln-23046	23	27	c&rl	c&rl	PROPN
crln-23046	23	28	news	news	PROPN
crln-23046	23	29	•	•	ADP
crln-23046	23	30	a	a	DET
crln-23046	23	31	p	p	NOUN
crln-23046	23	32	ril	ril	NOUN
crln-23046	23	33	2003	2003	NUM
crln-23046	23	34	/	/	SYM
crln-23046	23	35	257	257	NUM
crln-23046	23	36	tron	tron	NOUN
crln-23046	23	37	as	as	SCONJ
crln-23046	23	38	what	what	PRON
crln-23046	23	39	information	information	NOUN
crln-23046	23	40	is	be	AUX
crln-23046	23	41	delivered	deliver	VERB
crln-23046	23	42	during	during	ADP
crln-23046	23	43	the	the	DET
crln-23046	23	44	reference	reference	NOUN
crln-23046	23	45	transaction.91011	transaction.91011	PROPN
crln-23046	23	46	the	the	DET
crln-23046	23	47	second	second	ADJ
crln-23046	23	48	category	category	NOUN
crln-23046	23	49	of	of	ADP
crln-23046	23	50	reference	reference	NOUN
crln-23046	23	51	evaluation	evaluation	NOUN
crln-23046	23	52	literature	literature	NOUN
crln-23046	23	53	focuses	focus	VERB
crln-23046	23	54	on	on	ADP
crln-23046	23	55	the	the	DET
crln-23046	23	56	interpersonal	interpersonal	ADJ
crln-23046	23	57	communi­	communi­	PROPN
crln-23046	23	58	cation	cation	NOUN
crln-23046	23	59	process	process	NOUN
crln-23046	23	60	.	.	PUNCT
crln-23046	24	1	this	this	DET
crln-23046	24	2	category	category	NOUN
crln-23046	24	3	is	be	AUX
crln-23046	24	4	most	most	ADV
crln-23046	24	5	widely	widely	ADV
crln-23046	24	6	known	know	VERB
crln-23046	24	7	by	by	ADP
crln-23046	24	8	the	the	DET
crln-23046	24	9	studies	study	NOUN
crln-23046	24	10	of	of	ADP
crln-23046	24	11	joan	joan	PROPN
crln-23046	24	12	durrance	durrance	PROPN
crln-23046	24	13	and	and	CCONJ
crln-23046	24	14	her	her	PRON
crln-23046	24	15	col­	col­	NOUN
crln-23046	24	16	leagues.1213	leagues.1213	PROPN
crln-23046	24	17	durrance	durrance	NOUN
crln-23046	24	18	was	be	AUX
crln-23046	24	19	reacting	react	VERB
crln-23046	24	20	in	in	ADP
crln-23046	24	21	part	part	NOUN
crln-23046	24	22	to	to	ADP
crln-23046	24	23	the	the	DET
crln-23046	24	24	“	"	PUNCT
crln-23046	24	25	55	55	NUM
crln-23046	24	26	percent	percent	NOUN
crln-23046	24	27	school	school	NOUN
crln-23046	24	28	”	"	PUNCT
crln-23046	24	29	focus	focus	NOUN
crln-23046	24	30	on	on	ADP
crln-23046	24	31	accuracy	accuracy	NOUN
crln-23046	24	32	regardless	regardless	ADV
crln-23046	24	33	of	of	ADP
crln-23046	24	34	departmental	departmental	ADJ
crln-23046	24	35	or	or	CCONJ
crln-23046	24	36	inteipersonal	inteipersonal	ADJ
crln-23046	24	37	variables	variable	NOUN
crln-23046	24	38	by	by	ADP
crln-23046	24	39	fo­	fo­	PROPN
crln-23046	24	40	cusing	cuse	VERB
crln-23046	24	41	on	on	ADP
crln-23046	24	42	the	the	DET
crln-23046	24	43	willingness	willingness	NOUN
crln-23046	24	44	of	of	ADP
crln-23046	24	45	the	the	DET
crln-23046	24	46	patron	patron	NOUN
crln-23046	24	47	to	to	PART
crln-23046	24	48	reaim	reaim	VERB
crln-23046	24	49	to	to	ADP
crln-23046	24	50	the	the	DET
crln-23046	24	51	same	same	ADJ
crln-23046	24	52	staff	staff	NOUN
crln-23046	24	53	member	member	NOUN
crln-23046	24	54	in	in	ADP
crln-23046	24	55	the	the	DET
crln-23046	24	56	future	future	NOUN
crln-23046	24	57	,	,	PUNCT
crln-23046	24	58	implying	imply	VERB
crln-23046	24	59	a	a	DET
crln-23046	24	60	more	more	ADV
crln-23046	24	61	complex	complex	ADJ
crln-23046	24	62	model	model	NOUN
crln-23046	24	63	of	of	ADP
crln-23046	24	64	reference	reference	NOUN
crln-23046	24	65	than	than	ADP
crln-23046	24	66	heman	heman	NOUN
crln-23046	24	67	and	and	CCONJ
crln-23046	24	68	mcclure	mcclure	PROPN
crln-23046	24	69	’s	’s	PART
crln-23046	24	70	studies	study	NOUN
crln-23046	24	71	.	.	PUNCT
crln-23046	25	1	critics	critic	NOUN
crln-23046	25	2	of	of	ADP
crln-23046	25	3	the	the	DET
crln-23046	25	4	inteipersonal	inteipersonal	ADJ
crln-23046	25	5	communication	communication	NOUN
crln-23046	25	6	model	model	NOUN
crln-23046	25	7	argue	argue	VERB
crln-23046	25	8	that	that	SCONJ
crln-23046	25	9	wrong	wrong	ADJ
crln-23046	25	10	answers	answer	NOUN
crln-23046	25	11	,	,	PUNCT
crln-23046	25	12	however	however	ADV
crln-23046	25	13	charmingly	charmingly	ADV
crln-23046	25	14	delivered	deliver	VERB
crln-23046	25	15	,	,	PUNCT
crln-23046	25	16	are	be	AUX
crln-23046	25	17	still	still	ADV
crln-23046	25	18	wrong	wrong	ADJ
crln-23046	25	19	an­	an­	NOUN
crln-23046	25	20	swers	swer	NOUN
crln-23046	25	21	and	and	CCONJ
crln-23046	25	22	not	not	PART
crln-23046	25	23	high	high	ADJ
crln-23046	25	24	-	-	PUNCT
crln-23046	25	25	quality	quality	NOUN
crln-23046	25	26	reference	reference	NOUN
crln-23046	25	27	.	.	PUNCT
crln-23046	26	1	the	the	DET
crln-23046	26	2	third	third	ADJ
crln-23046	26	3	category	category	NOUN
crln-23046	26	4	of	of	ADP
crln-23046	26	5	literature	literature	NOUN
crln-23046	26	6	on	on	ADP
crln-23046	26	7	the	the	DET
crln-23046	26	8	evalua­	evalua­	PROPN
crln-23046	26	9	tion	tion	NOUN
crln-23046	26	10	of	of	ADP
crln-23046	26	11	reference	reference	NOUN
crln-23046	26	12	is	be	AUX
crln-23046	26	13	based	base	VERB
crln-23046	26	14	on	on	ADP
crln-23046	26	15	the	the	DET
crln-23046	26	16	wisconsin	wisconsin	PROPN
crln-23046	26	17	-	-	PUNCT
crln-23046	26	18	ohio	ohio	PROPN
crln-23046	26	19	reference	reference	NOUN
crln-23046	26	20	evaluation	evaluation	NOUN
crln-23046	26	21	program	program	NOUN
crln-23046	26	22	developed	develop	VERB
crln-23046	26	23	by	by	ADP
crln-23046	26	24	charles	charles	PROPN
crln-23046	26	25	bunge	bunge	PROPN
crln-23046	26	26	and	and	CCONJ
crln-23046	26	27	marjorie	marjorie	PROPN
crln-23046	26	28	murfin	murfin	PROPN
crln-23046	26	29	.	.	PUNCT
crln-23046	27	1	this	this	DET
crln-23046	27	2	widely	widely	ADV
crln-23046	27	3	used	use	VERB
crln-23046	27	4	instniment	instniment	NOUN
crln-23046	27	5	assesses	assesse	NOUN
crln-23046	27	6	user	user	NOUN
crln-23046	27	7	satisfaction	satisfaction	NOUN
crln-23046	27	8	and	and	CCONJ
crln-23046	27	9	the	the	DET
crln-23046	27	10	conditions	condition	NOUN
crln-23046	27	11	of	of	ADP
crln-23046	27	12	the	the	DET
crln-23046	27	13	reference	reference	NOUN
crln-23046	27	14	transaction.14	transaction.14	PROPN
crln-23046	27	15	-	-	PUNCT
crln-23046	27	16	15	15	NUM
crln-23046	27	17	the	the	DET
crln-23046	27	18	wisconsin	wisconsin	PROPN
crln-23046	27	19	-	-	PUNCT
crln-23046	27	20	ohio	ohio	PROPN
crln-23046	27	21	reference	reference	NOUN
crln-23046	27	22	evaluation	evaluation	NOUN
crln-23046	27	23	program	program	NOUN
crln-23046	27	24	uses	use	VERB
crln-23046	27	25	a	a	DET
crln-23046	27	26	two	two	NUM
crln-23046	27	27	-	-	PUNCT
crln-23046	27	28	part	part	NOUN
crln-23046	27	29	evaluation	evaluation	NOUN
crln-23046	27	30	form	form	NOUN
crln-23046	27	31	for	for	ADP
crln-23046	27	32	each	each	DET
crln-23046	27	33	refer­	refer­	PROPN
crln-23046	27	34	ence	ence	NOUN
crln-23046	27	35	transaction	transaction	NOUN
crln-23046	27	36	,	,	PUNCT
crln-23046	27	37	with	with	ADP
crln-23046	27	38	part	part	NOUN
crln-23046	27	39	one	one	PRON
crln-23046	27	40	being	be	AUX
crln-23046	27	41	answered	answer	VERB
crln-23046	27	42	by	by	ADP
crln-23046	27	43	the	the	DET
crln-23046	27	44	patron	patron	NOUN
crln-23046	27	45	and	and	CCONJ
crln-23046	27	46	part	part	NOUN
crln-23046	27	47	two	two	NUM
crln-23046	27	48	by	by	ADP
crln-23046	27	49	the	the	DET
crln-23046	27	50	librarian	librarian	NOUN
crln-23046	27	51	,	,	PUNCT
crln-23046	27	52	to	to	PART
crln-23046	27	53	allow	allow	VERB
crln-23046	27	54	for	for	ADP
crln-23046	27	55	such	such	ADJ
crln-23046	27	56	variables	variable	NOUN
crln-23046	27	57	as	as	ADP
crln-23046	27	58	the	the	DET
crln-23046	27	59	number	number	NOUN
crln-23046	27	60	of	of	ADP
crln-23046	27	61	resources	resource	NOUN
crln-23046	27	62	used	use	VERB
crln-23046	27	63	by	by	ADP
crln-23046	27	64	the	the	DET
crln-23046	27	65	patron	patron	NOUN
crln-23046	27	66	,	,	PUNCT
crln-23046	27	67	how	how	SCONJ
crln-23046	27	68	busy	busy	ADJ
crln-23046	27	69	the	the	DET
crln-23046	27	70	library	library	NOUN
crln-23046	27	71	was	be	AUX
crln-23046	27	72	,	,	PUNCT
crln-23046	27	73	die	die	VERB
crln-23046	27	74	train­	train­	PROPN
crln-23046	27	75	ing	ing	NOUN
crln-23046	27	76	of	of	ADP
crln-23046	27	77	the	the	DET
crln-23046	27	78	librarian	librarian	NOUN
crln-23046	27	79	,	,	PUNCT
crln-23046	27	80	and	and	CCONJ
crln-23046	27	81	the	the	DET
crln-23046	27	82	subject	subject	ADJ
crln-23046	27	83	area	area	NOUN
crln-23046	27	84	o	o	PROPN
crln-23046	27	85	f	f	NOUN
crln-23046	27	86	the	the	DET
crln-23046	27	87	inquiry	inquiry	NOUN
crln-23046	27	88	.	.	PUNCT
crln-23046	28	1	it	it	PRON
crln-23046	28	2	is	be	AUX
crln-23046	28	3	the	the	DET
crln-23046	28	4	only	only	ADJ
crln-23046	28	5	assessment	assessment	NOUN
crln-23046	28	6	instrument	instrument	NOUN
crln-23046	28	7	available	available	ADJ
crln-23046	28	8	today	today	NOUN
crln-23046	28	9	that	that	PRON
crln-23046	28	10	is	be	AUX
crln-23046	28	11	externally	externally	ADV
crln-23046	28	12	validated	validate	VERB
crln-23046	28	13	,	,	PUNCT
crln-23046	28	14	allowing	allow	VERB
crln-23046	28	15	a	a	DET
crln-23046	28	16	ref­	ref­	NOUN
crln-23046	28	17	erence	erence	PROPN
crln-23046	28	18	department	department	NOUN
crln-23046	28	19	’s	’s	PART
crln-23046	28	20	perfonnance	perfonnance	NOUN
crln-23046	28	21	to	to	PART
crln-23046	28	22	be	be	AUX
crln-23046	28	23	compared	compare	VERB
crln-23046	28	24	to	to	ADP
crln-23046	28	25	data	datum	NOUN
crln-23046	28	26	aggregated	aggregate	VERB
crln-23046	28	27	from	from	ADP
crln-23046	28	28	over	over	ADP
crln-23046	28	29	100	100	NUM
crln-23046	28	30	other	other	ADJ
crln-23046	28	31	libraries	library	NOUN
crln-23046	28	32	.	.	PUNCT
crln-23046	29	1	the	the	DET
crln-23046	29	2	wisconsin	wisconsin	PROPN
crln-23046	29	3	-	-	PUNCT
crln-23046	29	4	ohio	ohio	PROPN
crln-23046	29	5	reference	reference	NOUN
crln-23046	29	6	evaluation	evaluation	NOUN
crln-23046	29	7	pro­	pro­	NOUN
crln-23046	29	8	gram	gram	PROPN
crln-23046	29	9	was	be	AUX
crln-23046	29	10	designed	design	VERB
crln-23046	29	11	primarily	primarily	ADV
crln-23046	29	12	for	for	ADP
crln-23046	29	13	the	the	DET
crln-23046	29	14	evaluation	evaluation	NOUN
crln-23046	29	15	of	of	ADP
crln-23046	29	16	an	an	DET
crln-23046	29	17	entire	entire	ADJ
crln-23046	29	18	department	department	NOUN
crln-23046	29	19	rather	rather	ADV
crln-23046	29	20	than	than	ADP
crln-23046	29	21	an	an	DET
crln-23046	29	22	individual	individual	ADJ
crln-23046	29	23	librarian	librarian	NOUN
crln-23046	29	24	’s	’s	PART
crln-23046	29	25	performance	performance	NOUN
crln-23046	29	26	,	,	PUNCT
crln-23046	29	27	with	with	ADP
crln-23046	29	28	the	the	DET
crln-23046	29	29	implied	imply	VERB
crln-23046	29	30	notion	notion	NOUN
crln-23046	29	31	that	that	SCONJ
crln-23046	29	32	the	the	DET
crln-23046	29	33	model	model	NOUN
crln-23046	29	34	of	of	ADP
crln-23046	29	35	reference	reference	NOUN
crln-23046	29	36	service	service	NOUN
crln-23046	29	37	is	be	AUX
crln-23046	29	38	a	a	DET
crln-23046	29	39	complex	complex	ADJ
crln-23046	29	40	activity	activity	NOUN
crln-23046	29	41	that	that	PRON
crln-23046	29	42	results	result	VERB
crln-23046	29	43	in	in	ADP
crln-23046	29	44	user	user	NOUN
crln-23046	29	45	satisfaction	satisfaction	NOUN
crln-23046	29	46	or	or	CCONJ
crln-23046	29	47	dissatis­	dissatis­	PROPN
crln-23046	29	48	faction	faction	NOUN
crln-23046	29	49	.	.	PUNCT
crln-23046	30	1	while	while	SCONJ
crln-23046	30	2	each	each	PRON
crln-23046	30	3	of	of	ADP
crln-23046	30	4	these	these	DET
crln-23046	30	5	methods	method	NOUN
crln-23046	30	6	may	may	AUX
crln-23046	30	7	be	be	AUX
crln-23046	30	8	useful	useful	ADJ
crln-23046	30	9	for	for	ADP
crln-23046	30	10	evaluating	evaluate	VERB
crln-23046	30	11	reference	reference	NOUN
crln-23046	30	12	performance	performance	NOUN
crln-23046	30	13	in	in	ADP
crln-23046	30	14	terms	term	NOUN
crln-23046	30	15	of	of	ADP
crln-23046	30	16	accuracy	accuracy	NOUN
crln-23046	30	17	and	and	CCONJ
crln-23046	30	18	patron	patron	NOUN
crln-23046	30	19	satisfaction	satisfaction	NOUN
crln-23046	30	20	,	,	PUNCT
crln-23046	30	21	none	none	NOUN
crln-23046	30	22	serves	serve	VERB
crln-23046	30	23	to	to	PART
crln-23046	30	24	offer	offer	VERB
crln-23046	30	25	proof	proof	NOUN
crln-23046	30	26	of	of	ADP
crln-23046	30	27	the	the	DET
crln-23046	30	28	teaching	teaching	NOUN
crln-23046	30	29	activity	activity	NOUN
crln-23046	30	30	of	of	ADP
crln-23046	30	31	librarians	librarian	NOUN
crln-23046	30	32	.	.	PUNCT
crln-23046	31	1	since	since	SCONJ
crln-23046	31	2	librarians	librarian	NOUN
crln-23046	31	3	are	be	AUX
crln-23046	31	4	on	on	ADP
crln-23046	31	5	the	the	DET
crln-23046	31	6	front	front	ADJ
crln-23046	31	7	lines	line	NOUN
crln-23046	31	8	of	of	ADP
crln-23046	31	9	teaching	teaching	NOUN
crln-23046	31	10	,	,	PUNCT
crln-23046	31	11	providing	provide	VERB
crln-23046	31	12	infonnation	infonnation	NOUN
crln-23046	31	13	literacy	literacy	NOUN
crln-23046	31	14	and	and	CCONJ
crln-23046	31	15	research	research	NOUN
crln-23046	31	16	skills	skill	NOUN
crln-23046	31	17	to	to	ADP
crln-23046	31	18	students	student	NOUN
crln-23046	31	19	seeking	seek	VERB
crln-23046	31	20	help	help	NOUN
crln-23046	31	21	at	at	ADP
crln-23046	31	22	the	the	DET
crln-23046	31	23	reference	reference	NOUN
crln-23046	31	24	desk	desk	NOUN
crln-23046	31	25	,	,	PUNCT
crln-23046	31	26	the	the	DET
crln-23046	31	27	authors	author	NOUN
crln-23046	31	28	set	set	VERB
crln-23046	31	29	out	out	ADP
crln-23046	31	30	to	to	PART
crln-23046	31	31	test	test	VERB
crln-23046	31	32	an	an	DET
crln-23046	31	33	instrument	instrument	NOUN
crln-23046	31	34	to	to	PART
crln-23046	31	35	measure	measure	VERB
crln-23046	31	36	this	this	DET
crln-23046	31	37	area	area	NOUN
crln-23046	31	38	of	of	ADP
crln-23046	31	39	performance	performance	NOUN
crln-23046	31	40	.	.	PUNCT
crln-23046	32	1	ev	ev	PROPN
crln-23046	32	2	alu	alu	PROPN
crln-23046	32	3	a	a	DET
crln-23046	32	4	tio	tio	NOUN
crln-23046	32	5	n	n	INTJ
crln-23046	32	6	at	at	ADP
crln-23046	32	7	uis	uis	PROPN
crln-23046	32	8	at	at	ADP
crln-23046	32	9	uis	uis	PROPN
crln-23046	32	10	,	,	PUNCT
crln-23046	32	11	reference	reference	NOUN
crln-23046	32	12	(	(	PUNCT
crln-23046	32	13	or	or	CCONJ
crln-23046	32	14	instructional	instructional	ADJ
crln-23046	32	15	services	service	NOUN
crln-23046	32	16	)	)	PUNCT
crln-23046	33	1	li­	li­	PROPN
crln-23046	33	2	brarians	brarian	NOUN
crln-23046	33	3	have	have	VERB
crln-23046	33	4	full	full	ADJ
crln-23046	33	5	faculty	faculty	NOUN
crln-23046	33	6	status	status	NOUN
crln-23046	33	7	and	and	CCONJ
crln-23046	33	8	are	be	AUX
crln-23046	33	9	evaluated	evaluate	VERB
crln-23046	33	10	for	for	ADP
crln-23046	33	11	tenure	tenure	NOUN
crln-23046	33	12	,	,	PUNCT
crln-23046	33	13	reappointment	reappointment	NOUN
crln-23046	33	14	,	,	PUNCT
crln-23046	33	15	and	and	CCONJ
crln-23046	33	16	promotion	promotion	NOUN
crln-23046	33	17	by	by	ADP
crln-23046	33	18	the	the	DET
crln-23046	33	19	same	same	ADJ
crln-23046	33	20	criteria	criterion	NOUN
crln-23046	33	21	as	as	ADP
crln-23046	33	22	classroom	classroom	NOUN
crln-23046	33	23	faculty	faculty	NOUN
crln-23046	33	24	.	.	PUNCT
crln-23046	34	1	one	one	NUM
crln-23046	34	2	evaluation	evaluation	NOUN
crln-23046	34	3	requirement	requirement	NOUN
crln-23046	34	4	is	be	AUX
crln-23046	34	5	proof	proof	NOUN
crln-23046	34	6	of	of	ADP
crln-23046	34	7	“	"	PUNCT
crln-23046	34	8	teaching	teaching	NOUN
crln-23046	34	9	excellence	excellence	NOUN
crln-23046	34	10	”	"	PUNCT
crln-23046	34	11	by	by	ADP
crln-23046	34	12	student	student	NOUN
crln-23046	34	13	evaluations	evaluation	NOUN
crln-23046	34	14	,	,	PUNCT
crln-23046	34	15	letters	letter	NOUN
crln-23046	34	16	,	,	PUNCT
crln-23046	34	17	and	and	CCONJ
crln-23046	34	18	other	other	ADJ
crln-23046	34	19	documen­	documen­	PROPN
crln-23046	34	20	tation	tation	NOUN
crln-23046	34	21	.	.	PUNCT
crln-23046	35	1	in	in	ADP
crln-23046	35	2	1995	1995	NUM
crln-23046	35	3	,	,	PUNCT
crln-23046	35	4	we	we	PRON
crln-23046	35	5	used	use	VERB
crln-23046	35	6	die	die	VERB
crln-23046	35	7	wisconsin	wisconsin	PROPN
crln-23046	35	8	-	-	PUNCT
crln-23046	35	9	ohio	ohio	PROPN
crln-23046	35	10	pro­	pro­	PROPN
crln-23046	35	11	gram	gram	NOUN
crln-23046	35	12	to	to	PART
crln-23046	35	13	evaluate	evaluate	VERB
crln-23046	35	14	the	the	DET
crln-23046	35	15	department	department	NOUN
crln-23046	35	16	;	;	PUNCT
crln-23046	35	17	while	while	SCONJ
crln-23046	35	18	gratifying	gratify	VERB
crln-23046	35	19	to	to	PART
crln-23046	35	20	learn	learn	VERB
crln-23046	35	21	that	that	SCONJ
crln-23046	35	22	w	w	PROPN
crln-23046	35	23	e	e	NOUN
crln-23046	35	24	rated	rate	VERB
crln-23046	35	25	73.5	73.5	NUM
crln-23046	35	26	percent	percent	NOUN
crln-23046	35	27	versus	versus	ADP
crln-23046	35	28	the	the	DET
crln-23046	35	29	national	national	ADJ
crln-23046	35	30	average	average	NOUN
crln-23046	35	31	of	of	ADP
crln-23046	35	32	69	69	NUM
crln-23046	35	33	percent	percent	NOUN
crln-23046	35	34	,	,	PUNCT
crln-23046	35	35	this	this	DET
crln-23046	35	36	data	datum	NOUN
crln-23046	35	37	did	do	AUX
crln-23046	35	38	not	not	PART
crln-23046	35	39	significantly	significantly	ADV
crln-23046	35	40	help	help	VERB
crln-23046	35	41	individual	individual	ADJ
crln-23046	35	42	library	library	NOUN
crln-23046	35	43	faculty	faculty	NOUN
crln-23046	35	44	in	in	ADP
crln-23046	35	45	their	their	PRON
crln-23046	35	46	personnel	personnel	NOUN
crln-23046	35	47	process	process	NOUN
crln-23046	35	48	.	.	PUNCT
crln-23046	36	1	in	in	ADP
crln-23046	36	2	1997	1997	NUM
crln-23046	36	3	,	,	PUNCT
crln-23046	36	4	the	the	DET
crln-23046	36	5	reference	reference	NOUN
crln-23046	36	6	depart­	depart­	NOUN
crln-23046	36	7	ment	ment	NOUN
crln-23046	36	8	again	again	ADV
crln-23046	36	9	used	use	VERB
crln-23046	36	10	the	the	DET
crln-23046	36	11	wisconsin	wisconsin	PROPN
crln-23046	36	12	-	-	PUNCT
crln-23046	36	13	ohio	ohio	PROPN
crln-23046	36	14	reference	reference	NOUN
crln-23046	36	15	evaluation	evaluation	NOUN
crln-23046	36	16	,	,	PUNCT
crln-23046	36	17	tallying	tally	VERB
crln-23046	36	18	the	the	DET
crln-23046	36	19	questions	question	NOUN
crln-23046	36	20	separately	separately	ADV
crln-23046	36	21	for	for	ADP
crln-23046	36	22	each	each	DET
crln-23046	36	23	librarian	librarian	NOUN
crln-23046	36	24	.	.	PUNCT
crln-23046	37	1	while	while	SCONJ
crln-23046	37	2	results	result	NOUN
crln-23046	37	3	w	w	PROPN
crln-23046	37	4	ere	ere	PROPN
crln-23046	37	5	som	som	PROPN
crln-23046	37	6	e­	e­	PROPN
crln-23046	37	7	w	w	PROPN
crln-23046	37	8	h	h	NOUN
crln-23046	37	9	at	at	ADP
crln-23046	37	10	useful	useful	ADJ
crln-23046	37	11	,	,	PUNCT
crln-23046	37	12	they	they	PRON
crln-23046	37	13	still	still	ADV
crln-23046	37	14	did	do	AUX
crln-23046	37	15	n	n	CCONJ
crln-23046	37	16	o	o	NOUN
crln-23046	37	17	t	t	X
crln-23046	37	18	evaluate	evaluate	VERB
crln-23046	37	19	indi­	indi­	ADJ
crln-23046	37	20	vidual	vidual	ADJ
crln-23046	37	21	teaching	teaching	NOUN
crln-23046	37	22	.	.	PUNCT
crln-23046	38	1	when	when	SCONJ
crln-23046	38	2	teaching	teach	VERB
crln-23046	38	3	credit	credit	NOUN
crln-23046	38	4	courses	course	NOUN
crln-23046	38	5	,	,	PUNCT
crln-23046	38	6	library	library	NOUN
crln-23046	38	7	faculty	faculty	NOUN
crln-23046	38	8	use	use	VERB
crln-23046	38	9	the	the	DET
crln-23046	38	10	campus	campus	NOUN
crln-23046	38	11	-	-	PUNCT
crln-23046	38	12	wide	wide	ADJ
crln-23046	38	13	evaluation	evaluation	NOUN
crln-23046	38	14	instrument	instrument	NOUN
crln-23046	38	15	to	to	PART
crln-23046	38	16	document	document	VERB
crln-23046	38	17	and	and	CCONJ
crln-23046	38	18	assess	assess	VERB
crln-23046	38	19	our	our	PRON
crln-23046	38	20	teaching	teaching	NOUN
crln-23046	38	21	.	.	PUNCT
crln-23046	39	1	we	we	PRON
crln-23046	39	2	also	also	ADV
crln-23046	39	3	devel­	devel­	VERB
crln-23046	39	4	oped	ope	VERB
crln-23046	39	5	an	an	DET
crln-23046	39	6	evaluation	evaluation	NOUN
crln-23046	39	7	instrument	instrument	NOUN
crln-23046	39	8	for	for	ADP
crln-23046	39	9	bi	bi	NOUN
crln-23046	39	10	sessions	session	NOUN
crln-23046	39	11	.	.	PUNCT
crln-23046	40	1	however	however	ADV
crln-23046	40	2	,	,	PUNCT
crln-23046	40	3	the	the	DET
crln-23046	40	4	significant	significant	ADJ
crln-23046	40	5	absence	absence	NOUN
crln-23046	40	6	o	o	X
crln-23046	40	7	f	f	PROPN
crln-23046	40	8	an	an	DET
crln-23046	40	9	assess­	assess­	NUM
crln-23046	40	10	ment	ment	NOUN
crln-23046	40	11	of	of	ADP
crln-23046	40	12	our	our	PRON
crln-23046	40	13	main	main	ADJ
crln-23046	40	14	teaching	teaching	NOUN
crln-23046	40	15	activity	activity	NOUN
crln-23046	40	16	was	be	AUX
crln-23046	40	17	a	a	DET
crln-23046	40	18	problem	problem	NOUN
crln-23046	40	19	for	for	ADP
crln-23046	40	20	library	library	ADJ
crln-23046	40	21	faculty	faculty	NOUN
crln-23046	40	22	in	in	ADP
crln-23046	40	23	the	the	DET
crln-23046	40	24	reappointment	reappointment	NOUN
crln-23046	40	25	,	,	PUNCT
crln-23046	40	26	tenure	tenure	NOUN
crln-23046	40	27	,	,	PUNCT
crln-23046	40	28	and	and	CCONJ
crln-23046	40	29	promotion	promotion	NOUN
crln-23046	40	30	process	process	NOUN
crln-23046	40	31	.	.	PUNCT
crln-23046	41	1	infonnation	infonnation	NOUN
crln-23046	41	2	desk	desk	NOUN
crln-23046	41	3	or	or	CCONJ
crln-23046	41	4	ref­	ref­	NOUN
crln-23046	41	5	erence	erence	NOUN
crln-23046	41	6	teaching	teaching	NOUN
crln-23046	41	7	is	be	AUX
crln-23046	41	8	20	20	NUM
crln-23046	41	9	percent	percent	NOUN
crln-23046	41	10	or	or	CCONJ
crln-23046	41	11	more	more	ADJ
crln-23046	41	12	of	of	ADP
crln-23046	41	13	a	a	DET
crln-23046	41	14	typical	typical	ADJ
crln-23046	41	15	uis	uis	PROPN
crln-23046	41	16	instructional	instructional	ADJ
crln-23046	41	17	services	service	NOUN
crln-23046	41	18	librarian	librarian	PROPN
crln-23046	41	19	’s	’s	PART
crln-23046	41	20	time	time	NOUN
crln-23046	41	21	and	and	CCONJ
crln-23046	41	22	re­	re­	PROPN
crln-23046	41	23	mains	main	VERB
crln-23046	41	24	an	an	DET
crln-23046	41	25	under	under	ADV
crln-23046	41	26	-	-	PUNCT
crln-23046	41	27	documented	document	VERB
crln-23046	41	28	teaching	teaching	NOUN
crln-23046	41	29	activity	activity	NOUN
crln-23046	41	30	for	for	ADP
crln-23046	41	31	us	we	PRON
crln-23046	41	32	and	and	CCONJ
crln-23046	41	33	,	,	PUNCT
crln-23046	41	34	indeed	indeed	ADV
crln-23046	41	35	,	,	PUNCT
crln-23046	41	36	for	for	ADP
crln-23046	41	37	most	most	ADJ
crln-23046	41	38	academic	academic	ADJ
crln-23046	41	39	librarians	librarian	NOUN
crln-23046	41	40	.	.	PUNCT
crln-23046	42	1	the	the	DET
crln-23046	42	2	authors	author	NOUN
crln-23046	42	3	were	be	AUX
crln-23046	42	4	therefore	therefore	ADV
crln-23046	42	5	very	very	ADV
crln-23046	42	6	motivated	motivated	ADJ
crln-23046	42	7	to	to	PART
crln-23046	42	8	document	document	VERB
crln-23046	42	9	reference	reference	NOUN
crln-23046	42	10	as	as	ADP
crln-23046	42	11	a	a	DET
crln-23046	42	12	teaching	teaching	NOUN
crln-23046	42	13	and	and	CCONJ
crln-23046	42	14	learning	learn	VERB
crln-23046	42	15	ac­	ac­	PROPN
crln-23046	42	16	tivity	tivity	PROPN
crln-23046	42	17	.	.	PUNCT
crln-23046	43	1	we	we	PRON
crln-23046	43	2	based	base	VERB
crln-23046	43	3	our	our	PRON
crln-23046	43	4	survey	survey	NOUN
crln-23046	43	5	on	on	ADP
crln-23046	43	6	our	our	PRON
crln-23046	43	7	literature	literature	NOUN
crln-23046	43	8	re­	re­	PROPN
crln-23046	43	9	view	view	NOUN
crln-23046	43	10	and	and	CCONJ
crln-23046	43	11	experience	experience	NOUN
crln-23046	43	12	with	with	ADP
crln-23046	43	13	the	the	DET
crln-23046	43	14	wisconsin	wisconsin	PROPN
crln-23046	43	15	-	-	PUNCT
crln-23046	43	16	ohio	ohio	PROPN
crln-23046	43	17	forms	form	NOUN
crln-23046	43	18	;	;	PUNCT
crln-23046	43	19	on	on	ADP
crln-23046	43	20	advice	advice	NOUN
crln-23046	43	21	from	from	ADP
crln-23046	43	22	die	die	NOUN
crln-23046	43	23	campus	campus	NOUN
crln-23046	43	24	personnel	personnel	NOUN
crln-23046	43	25	poli­	poli­	NOUN
crln-23046	43	26	cies	cie	NOUN
crln-23046	43	27	committee	committee	NOUN
crln-23046	43	28	,	,	PUNCT
crln-23046	43	29	we	we	PRON
crln-23046	43	30	also	also	ADV
crln-23046	43	31	added	add	VERB
crln-23046	43	32	questions	question	NOUN
crln-23046	43	33	similar	similar	ADJ
crln-23046	43	34	to	to	ADP
crln-23046	43	35	those	those	PRON
crln-23046	43	36	on	on	ADP
crln-23046	43	37	the	the	DET
crln-23046	43	38	classroom	classroom	NOUN
crln-23046	43	39	teaching	teaching	NOUN
crln-23046	43	40	evaluation	evaluation	NOUN
crln-23046	43	41	form	form	NOUN
crln-23046	43	42	,	,	PUNCT
crln-23046	43	43	using	use	VERB
crln-23046	43	44	likert	likert	ADJ
crln-23046	43	45	scale	scale	NOUN
crln-23046	43	46	responses	response	NOUN
crln-23046	43	47	.	.	PUNCT
crln-23046	44	1	the	the	DET
crln-23046	44	2	form	form	NOUN
crln-23046	44	3	was	be	AUX
crln-23046	44	4	given	give	VERB
crln-23046	44	5	only	only	ADV
crln-23046	44	6	to	to	ADP
crln-23046	44	7	library	library	NOUN
crln-23046	44	8	patrons	patron	NOUN
crln-23046	44	9	w	w	PROPN
crln-23046	44	10	ho	ho	PROPN
crln-23046	44	11	had	have	VERB
crln-23046	44	12	fairly	fairly	ADV
crln-23046	44	13	complex	complex	ADJ
crln-23046	44	14	reference	reference	NOUN
crln-23046	44	15	questions	question	NOUN
crln-23046	44	16	.	.	PUNCT
crln-23046	45	1	to	to	PART
crln-23046	45	2	ensure	ensure	VERB
crln-23046	45	3	confidentiality	confidentiality	NOUN
crln-23046	45	4	,	,	PUNCT
crln-23046	45	5	re­	re­	PROPN
crln-23046	45	6	spondents	spondent	NOUN
crln-23046	45	7	placed	place	VERB
crln-23046	45	8	the	the	DET
crln-23046	45	9	completed	complete	VERB
crln-23046	45	10	forms	form	NOUN
crln-23046	45	11	in	in	ADP
crln-23046	45	12	a	a	DET
crln-23046	45	13	locked	locked	ADJ
crln-23046	45	14	wooden	wooden	ADJ
crln-23046	45	15	box	box	NOUN
crln-23046	45	16	,	,	PUNCT
crln-23046	45	17	and	and	CCONJ
crln-23046	45	18	a	a	DET
crln-23046	45	19	support	support	NOUN
crln-23046	45	20	staff	staff	NOUN
crln-23046	45	21	member	member	NOUN
crln-23046	45	22	in	in	ADP
crln-23046	45	23	the	the	DET
crln-23046	45	24	reference	reference	NOUN
crln-23046	45	25	department	department	NOUN
crln-23046	45	26	tabulated	tabulate	VERB
crln-23046	45	27	results	result	NOUN
crln-23046	45	28	.	.	PUNCT
crln-23046	46	1	the	the	DET
crln-23046	46	2	survey	survey	NOUN
crln-23046	46	3	was	be	AUX
crln-23046	46	4	administered	administer	VERB
crln-23046	46	5	by	by	ADP
crln-23046	46	6	the	the	DET
crln-23046	46	7	authors	author	NOUN
crln-23046	46	8	in	in	ADP
crln-23046	46	9	the	the	DET
crln-23046	46	10	brookens	brooken	NOUN
crln-23046	46	11	library	library	PROPN
crln-23046	46	12	reference	reference	PROPN
crln-23046	46	13	department	department	PROPN
crln-23046	46	14	at	at	ADP
crln-23046	46	15	uis	uis	PROPN
crln-23046	46	16	as	as	ADP
crln-23046	46	17	a	a	DET
crln-23046	46	18	pilot	pilot	NOUN
crln-23046	46	19	project	project	NOUN
crln-23046	46	20	in	in	ADP
crln-23046	46	21	february	february	PROPN
crln-23046	46	22	an	an	DET
crln-23046	46	23	d	d	PROPN
crln-23046	46	24	march	march	PROPN
crln-23046	46	25	2000	2000	NUM
crln-23046	46	26	and	and	CCONJ
crln-23046	46	27	again	again	ADV
crln-23046	46	28	on	on	ADP
crln-23046	46	29	a	a	DET
crln-23046	46	30	larger	large	ADJ
crln-23046	46	31	scale	scale	NOUN
crln-23046	46	32	from	from	ADP
crln-23046	46	33	septem­	septem­	PROPN
crln-23046	46	34	ber	ber	NOUN
crln-23046	46	35	to	to	ADP
crln-23046	46	36	the	the	DET
crln-23046	46	37	end	end	NOUN
crln-23046	46	38	of	of	ADP
crln-23046	46	39	november	november	PROPN
crln-23046	46	40	2000	2000	NUM
crln-23046	46	41	.	.	PUNCT
crln-23046	47	1	founded	found	VERB
crln-23046	47	2	in	in	ADP
crln-23046	47	3	1970	1970	NUM
crln-23046	47	4	as	as	ADP
crln-23046	47	5	sangamon	sangamon	PROPN
crln-23046	47	6	state	state	PROPN
crln-23046	47	7	university	university	PROPN
crln-23046	47	8	,	,	PUNCT
crln-23046	47	9	uis	uis	PROPN
crln-23046	47	10	is	be	AUX
crln-23046	47	11	an	an	DET
crln-23046	47	12	upper	upper	ADJ
crln-23046	47	13	-	-	PUNCT
crln-23046	47	14	division	division	NOUN
crln-23046	47	15	undergraduate	undergraduate	NOUN
crln-23046	47	16	and	and	CCONJ
crln-23046	47	17	graduate	graduate	NOUN
crln-23046	47	18	uni­	uni­	NOUN
crln-23046	47	19	versity	versity	NOUN
crln-23046	47	20	w	w	ADP
crln-23046	47	21	ith	ith	PROPN
crln-23046	47	22	en	en	PROPN
crln-23046	47	23	ro	ro	PROPN
crln-23046	47	24	llm	llm	PROPN
crln-23046	47	25	en	en	X
crln-23046	47	26	t	t	X
crln-23046	48	1	o	o	X
crln-23046	48	2	f	f	PROPN
crln-23046	48	3	ap	ap	PROPN
crln-23046	49	1	p	p	PROPN
crln-23046	49	2	ro	ro	X
crln-23046	49	3	x	x	INTJ
crln-23046	50	1	i	i	PRON
crln-23046	50	2	m	m	VERB
crln-23046	50	3	ately	ately	ADV
crln-23046	50	4	3,800	3,800	NUM
crln-23046	50	5	students	student	NOUN
crln-23046	50	6	an	an	DET
crln-23046	50	7	d	d	PROPN
crln-23046	50	8	160	160	NUM
crln-23046	50	9	faculty	faculty	NOUN
crln-23046	50	10	in	in	ADP
crln-23046	50	11	2000	2000	NUM
crln-23046	50	12	.	.	PUNCT
crln-23046	51	1	the	the	DET
crln-23046	51	2	average	average	ADJ
crln-23046	51	3	age	age	NOUN
crln-23046	52	1	o	o	X
crln-23046	52	2	f	f	X
crln-23046	52	3	our	our	PRON
crln-23046	52	4	student	student	NOUN
crln-23046	52	5	body	body	NOUN
crln-23046	52	6	is	be	AUX
crln-23046	52	7	33	33	NUM
crln-23046	52	8	,	,	PUNCT
crln-23046	52	9	and	and	CCONJ
crln-23046	52	10	65	65	NUM
crln-23046	52	11	percent	percent	NOUN
crln-23046	52	12	are	be	AUX
crln-23046	52	13	part	part	ADJ
crln-23046	52	14	-	-	PUNCT
crln-23046	52	15	time	time	NOUN
crln-23046	52	16	students	student	NOUN
crln-23046	52	17	.	.	PUNCT
crln-23046	53	1	only	only	ADV
crln-23046	53	2	about	about	ADV
crln-23046	53	3	10	10	NUM
crln-23046	53	4	percent	percent	NOUN
crln-23046	53	5	of	of	ADP
crln-23046	53	6	the	the	DET
crln-23046	53	7	uis	uis	PROPN
crln-23046	53	8	student	student	NOUN
crln-23046	53	9	body	body	NOUN
crln-23046	53	10	lives	live	VERB
crln-23046	53	11	on	on	ADP
crln-23046	53	12	cam­	cam­	PROPN
crln-23046	53	13	pus	pus	PROPN
crln-23046	53	14	.	.	PUNCT
crln-23046	54	1	t	t	PROPN
crln-23046	54	2	he	he	PRON
crln-23046	54	3	uis	uis	PROPN
crln-23046	54	4	curriculum	curriculum	NOUN
crln-23046	54	5	offers	offer	VERB
crln-23046	54	6	a	a	DET
crln-23046	54	7	variety	variety	NOUN
crln-23046	54	8	of	of	ADP
crln-23046	54	9	undergraduate	undergraduate	ADJ
crln-23046	54	10	majors	major	NOUN
crln-23046	54	11	,	,	PUNCT
crln-23046	54	12	graduate	graduate	NOUN
crln-23046	54	13	programs	program	NOUN
crln-23046	54	14	,	,	PUNCT
crln-23046	54	15	and	and	CCONJ
crln-23046	54	16	cer­	cer­	VERB
crln-23046	54	17	258	258	NUM
crln-23046	54	18	/	/	SYM
crln-23046	54	19	c&rl	c&rl	PROPN
crln-23046	54	20	news	news	PROPN
crln-23046	54	21	■	■	PROPN
crln-23046	54	22	april	april	PROPN
crln-23046	54	23	2003	2003	NUM
crln-23046	54	24	tificates	tificate	VERB
crln-23046	54	25	with	with	ADP
crln-23046	54	26	an	an	DET
crln-23046	54	27	emphasis	emphasis	NOUN
crln-23046	54	28	on	on	ADP
crln-23046	54	29	public	public	ADJ
crln-23046	54	30	affairs	affair	NOUN
crln-23046	54	31	and	and	CCONJ
crln-23046	54	32	degree	degree	NOUN
crln-23046	54	33	completion	completion	NOUN
crln-23046	54	34	programs	program	NOUN
crln-23046	54	35	.	.	PUNCT
crln-23046	55	1	the	the	DET
crln-23046	55	2	results	result	VERB
crln-23046	55	3	the	the	DET
crln-23046	55	4	summary	summary	NOUN
crln-23046	55	5	of	of	ADP
crln-23046	55	6	data	datum	NOUN
crln-23046	55	7	from	from	ADP
crln-23046	55	8	both	both	CCONJ
crln-23046	55	9	the	the	DET
crln-23046	55	10	pilot	pilot	NOUN
crln-23046	55	11	and	and	CCONJ
crln-23046	55	12	fall	fall	VERB
crln-23046	55	13	surveys	survey	NOUN
crln-23046	55	14	shows	show	VERB
crln-23046	55	15	a	a	DET
crln-23046	55	16	high	high	ADJ
crln-23046	55	17	degree	degree	NOUN
crln-23046	55	18	of	of	ADP
crln-23046	55	19	satisfaction	satisfaction	NOUN
crln-23046	55	20	with	with	ADP
crln-23046	55	21	the	the	DET
crln-23046	55	22	reference	reference	NOUN
crln-23046	55	23	teaching	teaching	NOUN
crln-23046	55	24	process	process	NOUN
crln-23046	55	25	by	by	ADP
crln-23046	55	26	students	student	NOUN
crln-23046	55	27	and	and	CCONJ
crln-23046	55	28	other	other	ADJ
crln-23046	55	29	library	library	NOUN
crln-23046	55	30	users	user	NOUN
crln-23046	55	31	.	.	PUNCT
crln-23046	56	1	our	our	PRON
crln-23046	56	2	respondents	respondent	NOUN
crln-23046	56	3	were	be	AUX
crln-23046	56	4	50	50	NUM
crln-23046	56	5	per­	per­	NOUN
crln-23046	56	6	cent	cent	NOUN
crln-23046	56	7	undergraduate	undergraduate	NOUN
crln-23046	56	8	and	and	CCONJ
crln-23046	56	9	30	30	NUM
crln-23046	56	10	percent	percent	NOUN
crln-23046	56	11	graduate	graduate	NOUN
crln-23046	56	12	uis	uis	PROPN
crln-23046	56	13	students	student	NOUN
crln-23046	56	14	,	,	PUNCT
crln-23046	56	15	with	with	SCONJ
crln-23046	56	16	the	the	DET
crln-23046	56	17	balance	balance	NOUN
crln-23046	56	18	made	make	VERB
crln-23046	56	19	up	up	ADP
crln-23046	56	20	of	of	ADP
crln-23046	56	21	high	high	ADJ
crln-23046	56	22	school	school	NOUN
crln-23046	56	23	,	,	PUNCT
crln-23046	56	24	community	community	NOUN
crln-23046	56	25	college	college	NOUN
crln-23046	56	26	,	,	PUNCT
crln-23046	56	27	and	and	CCONJ
crln-23046	56	28	other	other	ADJ
crln-23046	56	29	university	university	NOUN
crln-23046	56	30	students	student	NOUN
crln-23046	56	31	,	,	PUNCT
crln-23046	56	32	plus	plus	CCONJ
crln-23046	56	33	members	member	NOUN
crln-23046	56	34	of	of	ADP
crln-23046	56	35	the	the	DET
crln-23046	56	36	community	community	NOUN
crln-23046	56	37	.	.	PUNCT
crln-23046	57	1	the	the	DET
crln-23046	57	2	percentages	percentage	NOUN
crln-23046	57	3	from	from	ADP
crln-23046	57	4	questions	question	NOUN
crln-23046	57	5	designed	design	VERB
crln-23046	57	6	to	to	PART
crln-23046	57	7	rate	rate	VERB
crln-23046	57	8	actual	actual	ADJ
crln-23046	57	9	teaching	teaching	NOUN
crln-23046	57	10	were	be	AUX
crln-23046	57	11	very	very	ADV
crln-23046	57	12	high	high	ADJ
crln-23046	57	13	:	:	PUNCT
crln-23046	57	14	92	92	NUM
crln-23046	57	15	percent	percent	NOUN
crln-23046	57	16	agreed	agree	VERB
crln-23046	57	17	that	that	SCONJ
crln-23046	57	18	they	they	PRON
crln-23046	57	19	learned	learn	VERB
crln-23046	57	20	something	something	PRON
crln-23046	57	21	new	new	ADJ
crln-23046	57	22	about	about	ADP
crln-23046	57	23	how	how	SCONJ
crln-23046	57	24	to	to	PART
crln-23046	57	25	do	do	AUX
crln-23046	57	26	research	research	NOUN
crln-23046	57	27	,	,	PUNCT
crln-23046	57	28	95	95	NUM
crln-23046	57	29	per­	per­	NOUN
crln-23046	57	30	cent	cent	NOUN
crln-23046	57	31	agreed	agree	VERB
crln-23046	57	32	that	that	SCONJ
crln-23046	57	33	they	they	PRON
crln-23046	57	34	learned	learn	VERB
crln-23046	57	35	more	more	ADJ
crln-23046	57	36	about	about	ADP
crln-23046	57	37	using	use	VERB
crln-23046	57	38	the	the	DET
crln-23046	57	39	library	library	ADJ
crln-23046	57	40	resources	resource	NOUN
crln-23046	57	41	,	,	PUNCT
crln-23046	57	42	85	85	NUM
crln-23046	57	43	percent	percent	NOUN
crln-23046	57	44	agreed	agree	VERB
crln-23046	57	45	that	that	SCONJ
crln-23046	57	46	re­	re­	PROPN
crln-23046	57	47	search	search	NOUN
crln-23046	57	48	skills	skill	NOUN
crln-23046	57	49	increased	increase	VERB
crln-23046	57	50	,	,	PUNCT
crln-23046	57	51	and	and	CCONJ
crln-23046	57	52	87	87	NUM
crln-23046	57	53	percent	percent	NOUN
crln-23046	57	54	rated	rate	VERB
crln-23046	57	55	the	the	DET
crln-23046	57	56	librarians	librarian	NOUN
crln-23046	57	57	’	’	PART
crln-23046	57	58	quality	quality	NOUN
crln-23046	57	59	as	as	ADP
crln-23046	57	60	a	a	DET
crln-23046	57	61	teacher	teacher	NOUN
crln-23046	57	62	as	as	ADV
crln-23046	57	63	high	high	ADJ
crln-23046	57	64	.	.	PUNCT
crln-23046	58	1	several	several	ADJ
crln-23046	58	2	of	of	ADP
crln-23046	58	3	the	the	DET
crln-23046	58	4	questions	question	NOUN
crln-23046	58	5	w	w	PROPN
crln-23046	58	6	ere	ere	PROPN
crln-23046	58	7	designed	design	VERB
crln-23046	58	8	to	to	PART
crln-23046	58	9	rate	rate	VERB
crln-23046	58	10	the	the	DET
crln-23046	58	11	librarians	librarian	NOUN
crln-23046	58	12	’	'	PUNCT
crln-23046	58	13	com	com	NOUN
crln-23046	58	14	munication	munication	NOUN
crln-23046	58	15	skills	skill	NOUN
crln-23046	58	16	and	and	CCONJ
crln-23046	58	17	knowledge	knowledge	NOUN
crln-23046	58	18	,	,	PUNCT
crln-23046	58	19	and	and	CCONJ
crln-23046	58	20	the	the	DET
crln-23046	58	21	“	"	PUNCT
crln-23046	58	22	comfort	comfort	NOUN
crln-23046	58	23	level	level	NOUN
crln-23046	58	24	”	"	PUNCT
crln-23046	58	25	of	of	ADP
crln-23046	58	26	the	the	DET
crln-23046	58	27	pa­	pa­	ADJ
crln-23046	58	28	tron	tron	NOUN
crln-23046	58	29	:	:	PUNCT
crln-23046	58	30	93	93	NUM
crln-23046	58	31	percent	percent	NOUN
crln-23046	58	32	agreed	agree	VERB
crln-23046	58	33	that	that	SCONJ
crln-23046	58	34	the	the	DET
crln-23046	58	35	librarian	librarian	PROPN
crln-23046	58	36	had	have	VERB
crln-23046	58	37	knowledge	knowledge	NOUN
crln-23046	58	38	and	and	CCONJ
crln-23046	58	39	communication	communication	NOUN
crln-23046	58	40	skills	skill	NOUN
crln-23046	58	41	to	to	PART
crln-23046	58	42	teach	teach	VERB
crln-23046	58	43	research	research	NOUN
crln-23046	58	44	,	,	PUNCT
crln-23046	58	45	89	89	NUM
crln-23046	58	46	percent	percent	NOUN
crln-23046	58	47	agreed	agree	VERB
crln-23046	58	48	that	that	SCONJ
crln-23046	58	49	the	the	DET
crln-23046	58	50	instruction	instruction	NOUN
crln-23046	58	51	would	would	AUX
crln-23046	58	52	help	help	VERB
crln-23046	58	53	them	they	PRON
crln-23046	58	54	succeed	succeed	VERB
crln-23046	58	55	with	with	ADP
crln-23046	58	56	their	their	PRON
crln-23046	58	57	research	research	NOUN
crln-23046	58	58	and	and	CCONJ
crln-23046	58	59	writing	writing	NOUN
crln-23046	58	60	,	,	PUNCT
crln-23046	58	61	91	91	NUM
crln-23046	58	62	percent	percent	NOUN
crln-23046	58	63	agreed	agree	VERB
crln-23046	58	64	that	that	SCONJ
crln-23046	58	65	they	they	PRON
crln-23046	58	66	felt	feel	VERB
crln-23046	58	67	more	more	ADV
crln-23046	58	68	comfortable	comfortable	ADJ
crln-23046	58	69	using	use	VERB
crln-23046	58	70	the	the	DET
crln-23046	58	71	library	library	NOUN
crln-23046	58	72	after	after	ADP
crln-23046	58	73	this	this	DET
crln-23046	58	74	encoun­	encoun­	PROPN
crln-23046	58	75	ter	ter	NOUN
crln-23046	58	76	,	,	PUNCT
crln-23046	58	77	and	and	CCONJ
crln-23046	58	78	98	98	NUM
crln-23046	58	79	percent	percent	NOUN
crln-23046	58	80	would	would	AUX
crln-23046	58	81	definitely	definitely	ADV
crln-23046	58	82	ask	ask	VERB
crln-23046	58	83	the	the	DET
crln-23046	58	84	li­	li­	NOUN
crln-23046	58	85	brarian	brarian	NOUN
crln-23046	58	86	for	for	ADP
crln-23046	58	87	help	help	NOUN
crln-23046	58	88	again	again	ADV
crln-23046	58	89	.	.	PUNCT
crln-23046	59	1	the	the	DET
crln-23046	59	2	authors	author	NOUN
crln-23046	59	3	feel	feel	VERB
crln-23046	59	4	that	that	SCONJ
crln-23046	59	5	these	these	DET
crln-23046	59	6	results	result	NOUN
crln-23046	59	7	show	show	VERB
crln-23046	59	8	a	a	DET
crln-23046	59	9	promising	promising	ADJ
crln-23046	59	10	method	method	NOUN
crln-23046	59	11	of	of	ADP
crln-23046	59	12	evaluating	evaluate	VERB
crln-23046	59	13	individual	individual	ADJ
crln-23046	59	14	teach­	teach­	PROPN
crln-23046	59	15	ing	e	VERB
crln-23046	59	16	at	at	ADP
crln-23046	59	17	the	the	DET
crln-23046	59	18	reference	reference	NOUN
crln-23046	59	19	desk	desk	NOUN
crln-23046	59	20	;	;	PUNCT
crln-23046	59	21	however	however	ADV
crln-23046	59	22	,	,	PUNCT
crln-23046	59	23	the	the	DET
crln-23046	59	24	small	small	ADJ
crln-23046	59	25	amount	amount	NOUN
crln-23046	59	26	of	of	ADP
crln-23046	59	27	data	datum	NOUN
crln-23046	59	28	collected	collect	VERB
crln-23046	59	29	at	at	ADP
crln-23046	59	30	uis	uis	PROPN
crln-23046	59	31	is	be	AUX
crln-23046	59	32	not	not	PART
crln-23046	59	33	a	a	DET
crln-23046	59	34	substan­	substan­	NOUN
crln-23046	59	35	tial	tial	ADJ
crln-23046	59	36	test	test	NOUN
crln-23046	60	1	o	o	NOUN
crln-23046	60	2	f	f	NOUN
crln-23046	60	3	this	this	DET
crln-23046	60	4	instrument	instrument	NOUN
crln-23046	60	5	.	.	PUNCT
crln-23046	61	1	the	the	DET
crln-23046	61	2	authors	author	NOUN
crln-23046	61	3	offer	offer	VERB
crln-23046	61	4	other	other	ADJ
crln-23046	61	5	academic	academic	ADJ
crln-23046	61	6	librarians	librarian	NOUN
crln-23046	61	7	the	the	DET
crln-23046	61	8	chance	chance	NOUN
crln-23046	61	9	to	to	PART
crln-23046	61	10	use	use	VERB
crln-23046	61	11	our	our	PRON
crln-23046	61	12	instrument	instrument	NOUN
crln-23046	61	13	,	,	PUNCT
crln-23046	61	14	and	and	CCONJ
crln-23046	61	15	would	would	AUX
crln-23046	61	16	appreciate	appreciate	VERB
crln-23046	61	17	feedback	feedback	NOUN
crln-23046	61	18	from	from	ADP
crln-23046	61	19	any	any	DET
crln-23046	61	20	libraries	library	NOUN
crln-23046	61	21	collecting	collect	VERB
crln-23046	61	22	data	datum	NOUN
crln-23046	61	23	.	.	PUNCT
crln-23046	62	1	we	we	PRON
crln-23046	62	2	welcome	welcome	VERB
crln-23046	62	3	its	its	PRON
crln-23046	62	4	use	use	NOUN
crln-23046	62	5	at	at	ADP
crln-23046	62	6	a	a	DET
crln-23046	62	7	variety	variety	NOUN
crln-23046	62	8	of	of	ADP
crln-23046	62	9	academic	academic	ADJ
crln-23046	62	10	libraries	library	NOUN
crln-23046	62	11	,	,	PUNCT
crln-23046	62	12	especially	especially	ADV
crln-23046	62	13	since	since	SCONJ
crln-23046	62	14	the	the	DET
crln-23046	62	15	size	size	NOUN
crln-23046	62	16	and	and	CCONJ
crln-23046	62	17	curriculum	curriculum	NOUN
crln-23046	62	18	of	of	ADP
crln-23046	62	19	uis	uis	PROPN
crln-23046	62	20	is	be	AUX
crln-23046	62	21	unique	unique	ADJ
crln-23046	62	22	.	.	PUNCT
crln-23046	63	1	the	the	DET
crln-23046	63	2	dilemma	dilemma	NOUN
crln-23046	63	3	of	of	ADP
crln-23046	63	4	academic	academic	ADJ
crln-23046	63	5	library	library	NOUN
crln-23046	63	6	faculty	faculty	NOUN
crln-23046	63	7	de­	de­	AUX
crln-23046	63	8	scribing	scribe	VERB
crln-23046	63	9	what	what	PRON
crln-23046	63	10	we	we	PRON
crln-23046	63	11	do	do	VERB
crln-23046	63	12	as	as	ADP
crln-23046	63	13	a	a	DET
crln-23046	63	14	teaching	teaching	NOUN
crln-23046	63	15	and	and	CCONJ
crln-23046	63	16	learning	learn	VERB
crln-23046	63	17	activity	activity	NOUN
crln-23046	63	18	is	be	AUX
crln-23046	63	19	widespread	widespread	ADJ
crln-23046	63	20	.	.	PUNCT
crln-23046	64	1	certainly	certainly	ADV
crln-23046	64	2	there	there	PRON
crln-23046	64	3	is	be	VERB
crln-23046	64	4	a	a	DET
crln-23046	64	5	great	great	ADJ
crln-23046	64	6	n	n	NOUN
crln-23046	64	7	eed	eed	VERB
crln-23046	64	8	for	for	ADP
crln-23046	64	9	this	this	DET
crln-23046	64	10	type	type	NOUN
crln-23046	64	11	of	of	ADP
crln-23046	64	12	assessment	assessment	NOUN
crln-23046	64	13	of	of	ADP
crln-23046	64	14	academic	academic	ADJ
crln-23046	64	15	reference	reference	NOUN
crln-23046	64	16	and	and	CCONJ
crln-23046	64	17	a	a	DET
crln-23046	64	18	need	need	NOUN
crln-23046	64	19	for	for	ADP
crln-23046	64	20	the	the	DET
crln-23046	64	21	recognition	recognition	NOUN
crln-23046	64	22	of	of	ADP
crln-23046	64	23	refer­	refer­	PROPN
crln-23046	64	24	ence	ence	NOUN
crln-23046	64	25	as	as	ADP
crln-23046	64	26	a	a	DET
crln-23046	64	27	valuable	valuable	ADJ
crln-23046	64	28	teaching	teaching	NOUN
crln-23046	64	29	activity	activity	NOUN
crln-23046	64	30	of	of	ADP
crln-23046	64	31	library	library	ADJ
crln-23046	64	32	faculty	faculty	NOUN
crln-23046	64	33	.	.	PUNCT
crln-23046	65	1	more	more	ADJ
crln-23046	65	2	research	research	NOUN
crln-23046	65	3	is	be	AUX
crln-23046	65	4	needed	need	VERB
crln-23046	65	5	to	to	PART
crln-23046	65	6	assess	assess	VERB
crln-23046	65	7	and	and	CCONJ
crln-23046	65	8	document	document	VERB
crln-23046	65	9	the	the	DET
crln-23046	65	10	teaching	teaching	NOUN
crln-23046	65	11	of	of	ADP
crln-23046	65	12	research	research	NOUN
crln-23046	65	13	skills	skill	NOUN
crln-23046	65	14	as	as	ADP
crln-23046	65	15	a	a	DET
crln-23046	65	16	com­	com­	NOUN
crln-23046	65	17	ponent	ponent	NOUN
crln-23046	65	18	of	of	ADP
crln-23046	65	19	reference	reference	NOUN
crln-23046	65	20	,	,	PUNCT
crln-23046	65	21	to	to	PART
crln-23046	65	22	show	show	VERB
crln-23046	65	23	it	it	PRON
crln-23046	65	24	as	as	ADP
crln-23046	65	25	a	a	DET
crln-23046	65	26	legitimate	legitimate	ADJ
crln-23046	65	27	educational	educational	ADJ
crln-23046	65	28	activity	activity	NOUN
crln-23046	65	29	notes	note	VERB
crln-23046	65	30	1	1	NUM
crln-23046	65	31	.	.	PUNCT
crln-23046	65	32	charles	charles	PROPN
crln-23046	65	33	a.	a.	PROPN
crln-23046	65	34	bunge	bunge	PROPN
crln-23046	65	35	,	,	PUNCT
crln-23046	65	36	“	"	PUNCT
crln-23046	65	37	evaluating	evaluate	VERB
crln-23046	65	38	reference	reference	NOUN
crln-23046	65	39	services	service	NOUN
crln-23046	65	40	and	and	CCONJ
crln-23046	65	41	reference	reference	NOUN
crln-23046	65	42	personnel	personnel	NOUN
crln-23046	65	43	:	:	PUNCT
crln-23046	65	44	questions	question	NOUN
crln-23046	65	45	and	and	CCONJ
crln-23046	65	46	answers	answer	NOUN
crln-23046	65	47	from	from	ADP
crln-23046	65	48	the	the	DET
crln-23046	65	49	literature	literature	NOUN
crln-23046	65	50	,	,	PUNCT
crln-23046	65	51	”	"	PUNCT
crln-23046	65	52	the	the	DET
crln-23046	65	53	reference	reference	NOUN
crln-23046	65	54	li­	li­	PROPN
crln-23046	65	55	brarian	brarian	VERB
crln-23046	66	1	no	no	INTJ
crln-23046	66	2	.	.	PROPN
crln-23046	67	1	43	43	NUM
crln-23046	67	2	(	(	PUNCT
crln-23046	67	3	1994	1994	NUM
crln-23046	67	4	):	):	PUNCT
crln-23046	67	5	195	195	NUM
crln-23046	67	6	-	-	PUNCT
crln-23046	67	7	207	207	NUM
crln-23046	67	8	.	.	PUNCT
crln-23046	68	1	2	2	X
crln-23046	68	2	.	.	X
crln-23046	68	3	lisa	lisa	PROPN
crln-23046	68	4	l.	l.	PROPN
crln-23046	68	5	smith	smith	PROPN
crln-23046	68	6	,	,	PUNCT
crln-23046	68	7	“	"	PUNCT
crln-23046	68	8	evaluating	evaluate	VERB
crln-23046	68	9	the	the	DET
crln-23046	68	10	refer­	refer­	PROPN
crln-23046	68	11	ence	ence	NOUN
crln-23046	68	12	interview	interview	NOUN
crln-23046	68	13	:	:	PUNCT
crln-23046	68	14	a	a	DET
crln-23046	68	15	theoretical	theoretical	ADJ
crln-23046	68	16	d	d	X
crln-23046	68	17	iscussion	iscussion	NOUN
crln-23046	68	18	of	of	ADP
crln-23046	68	19	the	the	DET
crln-23046	68	20	desirability	desirability	NOUN
crln-23046	68	21	and	and	CCONJ
crln-23046	68	22	achievability	achievability	NOUN
crln-23046	68	23	o	o	PROPN
crln-23046	68	24	f	f	PROPN
crln-23046	68	25	evalua­	evalua­	PROPN
crln-23046	68	26	tio	tio	PROPN
crln-23046	68	27	n	n	PROPN
crln-23046	68	28	,	,	PUNCT
crln-23046	68	29	”	"	PUNCT
crln-23046	68	30	rq	rq	X
crln-23046	68	31	31	31	NUM
crln-23046	68	32	(	(	PUNCT
crln-23046	68	33	1991	1991	NUM
crln-23046	68	34	):	):	PUNCT
crln-23046	68	35	75	75	NUM
crln-23046	68	36	-	-	SYM
crln-23046	68	37	81	81	NUM
crln-23046	68	38	.	.	PUNCT
crln-23046	69	1	3	3	X
crln-23046	69	2	.	.	X
crln-23046	69	3	jerry	jerry	PROPN
crln-23046	69	4	d.	d.	PROPN
crln-23046	69	5	campbell	campbell	PROPN
crln-23046	69	6	,	,	PUNCT
crln-23046	69	7	“	"	PUNCT
crln-23046	69	8	clinging	cling	VERB
crln-23046	69	9	to	to	ADP
crln-23046	69	10	tradi­	tradi­	VERB
crln-23046	69	11	tional	tional	ADJ
crln-23046	69	12	reference	reference	NOUN
crln-23046	69	13	services	service	NOUN
crln-23046	69	14	,	,	PUNCT
crln-23046	69	15	”	"	PUNCT
crln-23046	69	16	reference	reference	NOUN
crln-23046	69	17	a	a	DET
crln-23046	69	18	n	n	NOUN
crln-23046	69	19	d	d	PROPN
crln-23046	69	20	user	user	NOUN
crln-23046	69	21	services	service	NOUN
crln-23046	69	22	quarterly	quarterly	ADJ
crln-23046	69	23	39	39	NUM
crln-23046	69	24	(	(	PUNCT
crln-23046	69	25	2000	2000	NUM
crln-23046	69	26	):	):	PUNCT
crln-23046	69	27	223	223	NUM
crln-23046	69	28	-	-	SYM
crln-23046	69	29	227	227	NUM
crln-23046	69	30	.	.	PUNCT
crln-23046	70	1	4	4	NUM
crln-23046	70	2	.	.	X
crln-23046	70	3	jennifer	jennifer	PROPN
crln-23046	70	4	m	m	PROPN
crln-23046	70	5	endelsohn	endelsohn	ADJ
crln-23046	70	6	,	,	PUNCT
crln-23046	70	7	“	"	PUNCT
crln-23046	70	8	perspectives	perspective	NOUN
crln-23046	70	9	on	on	ADP
crln-23046	70	10	quality	quality	NOUN
crln-23046	70	11	of	of	ADP
crln-23046	70	12	reference	reference	NOUN
crln-23046	70	13	service	service	NOUN
crln-23046	70	14	in	in	ADP
crln-23046	70	15	an	an	DET
crln-23046	70	16	academic	academic	ADJ
crln-23046	70	17	library	library	NOUN
crln-23046	70	18	:	:	PUNCT
crln-23046	70	19	a	a	DET
crln-23046	70	20	q	q	ADJ
crln-23046	70	21	ualitative	ualitative	ADJ
crln-23046	70	22	study	study	NOUN
crln-23046	70	23	,	,	PUNCT
crln-23046	70	24	”	"	PUNCT
crln-23046	71	1	r	r	NOUN
crln-23046	71	2	q	q	PROPN
crln-23046	71	3	36	36	NUM
crln-23046	71	4	(	(	PUNCT
crln-23046	71	5	1997	1997	NUM
crln-23046	71	6	):	):	PUNCT
crln-23046	71	7	544	544	NUM
crln-23046	71	8	-	-	SYM
crln-23046	71	9	57	57	NUM
crln-23046	71	10	.	.	PUNCT
crln-23046	71	11	5	5	NUM
crln-23046	71	12	.	.	X
crln-23046	71	13	virginia	virginia	PROPN
crln-23046	71	14	massey	massey	PROPN
crln-23046	71	15	-	-	PUNCT
crln-23046	71	16	burzio	burzio	NOUN
crln-23046	71	17	,	,	PUNCT
crln-23046	71	18	“	"	PUNCT
crln-23046	71	19	from	from	ADP
crln-23046	71	20	the	the	DET
crln-23046	71	21	other	other	ADJ
crln-23046	71	22	side	side	NOUN
crln-23046	71	23	o	o	PROPN
crln-23046	71	24	f	f	NOUN
crln-23046	72	1	the	the	DET
crln-23046	72	2	reference	reference	NOUN
crln-23046	72	3	desk	desk	NOUN
crln-23046	72	4	:	:	PUNCT
crln-23046	72	5	a	a	DET
crln-23046	72	6	focus	focus	NOUN
crln-23046	72	7	g	g	PROPN
crln-23046	72	8	roup	roup	PROPN
crln-23046	72	9	study	study	NOUN
crln-23046	72	10	‚	‚	NOUN
crln-23046	72	11	”	"	PUNCT
crln-23046	72	12	journal	journal	NOUN
crln-23046	72	13	ofacadem	ofacadem	PROPN
crln-23046	72	14	ic	ic	PROPN
crln-23046	72	15	librarianshipla	librarianshipla	PROPN
crln-23046	72	16	,	,	PUNCT
crln-23046	72	17	no	no	INTJ
crln-23046	72	18	.	.	NOUN
crln-23046	72	19	3	3	NUM
crln-23046	72	20	(	(	PUNCT
crln-23046	72	21	1998	1998	NUM
crln-23046	72	22	):	):	PUNCT
crln-23046	72	23	208	208	NUM
crln-23046	72	24	-	-	SYM
crln-23046	72	25	15	15	NUM
crln-23046	72	26	.	.	NOUN
crln-23046	72	27	6	6	NUM
crln-23046	72	28	.	.	PUNCT
crln-23046	73	1	elaina	elaina	PROPN
crln-23046	73	2	norlin	norlin	PROPN
crln-23046	73	3	,	,	PUNCT
crln-23046	73	4	“	"	PUNCT
crln-23046	73	5	reference	reference	NOUN
crln-23046	73	6	evaluation	evaluation	NOUN
crln-23046	73	7	:	:	PUNCT
crln-23046	73	8	a	a	DET
crln-23046	73	9	three	three	NUM
crln-23046	73	10	-	-	PUNCT
crln-23046	73	11	step	step	NOUN
crln-23046	73	12	approach	approach	NOUN
crln-23046	73	13	—	—	PUNCT
crln-23046	73	14	surveys	survey	NOUN
crln-23046	73	15	,	,	PUNCT
crln-23046	73	16	unobtrusive	unobtrusive	ADJ
crln-23046	73	17	observations	observation	NOUN
crln-23046	73	18	,	,	PUNCT
crln-23046	73	19	and	and	CCONJ
crln-23046	73	20	focus	focus	VERB
crln-23046	73	21	g	g	PROPN
crln-23046	73	22	roups	roup	NOUN
crln-23046	73	23	,	,	PUNCT
crln-23046	73	24	”	"	PUNCT
crln-23046	73	25	college	college	PROPN
crln-23046	73	26	&	&	CCONJ
crln-23046	73	27	research	research	PROPN
crln-23046	73	28	libraries	library	NOUN
crln-23046	73	29	61	61	NUM
crln-23046	73	30	(	(	PUNCT
crln-23046	73	31	2000	2000	NUM
crln-23046	73	32	):	):	PUNCT
crln-23046	73	33	546	546	NUM
crln-23046	73	34	-	-	SYM
crln-23046	73	35	537	537	NUM
crln-23046	73	36	.	.	PUNCT
crln-23046	74	1	peter	peter	PROPN
crln-23046	74	2	h	h	PROPN
crln-23046	74	3	ernon	ernon	PROPN
crln-23046	74	4	and	and	CCONJ
crln-23046	74	5	charles	charles	PROPN
crln-23046	74	6	r.	r.	PROPN
crln-23046	74	7	mcclure	mcclure	PROPN
crln-23046	74	8	,	,	PUNCT
crln-23046	74	9	“	"	PUNCT
crln-23046	74	10	unobtrusive	unobtrusive	ADJ
crln-23046	74	11	reference	reference	NOUN
crln-23046	74	12	testing	testing	NOUN
crln-23046	74	13	:	:	PUNCT
crln-23046	74	14	the	the	DET
crln-23046	74	15	55	55	NUM
crln-23046	74	16	per­	per­	NOUN
crln-23046	74	17	cent	cent	NOUN
crln-23046	74	18	rule	rule	NOUN
crln-23046	74	19	,	,	PUNCT
crln-23046	74	20	”	"	PUNCT
crln-23046	74	21	library	library	NOUN
crln-23046	74	22	journal	journal	NOUN
crln-23046	74	23	111	111	NUM
crln-23046	74	24	(	(	PUNCT
crln-23046	74	25	april	april	PROPN
crln-23046	74	26	15,1986	15,1986	NUM
crln-23046	74	27	):	):	PUNCT
crln-23046	74	28	37	37	NUM
crln-23046	74	29	-	-	SYM
crln-23046	74	30	41	41	NUM
crln-23046	74	31	.	.	NOUN
crln-23046	74	32	8	8	NUM
crln-23046	74	33	.	.	PUNCT
crln-23046	75	1	peter	peter	PROPN
crln-23046	75	2	h	h	PROPN
crln-23046	75	3	ernon	ernon	PROPN
crln-23046	75	4	an	an	PROPN
crln-23046	75	5	d	d	PROPN
crln-23046	75	6	charles	charles	PROPN
crln-23046	75	7	r.	r.	PROPN
crln-23046	75	8	mcclure	mcclure	PROPN
crln-23046	75	9	,	,	PUNCT
crln-23046	75	10	“	"	PUNCT
crln-23046	75	11	library	library	ADJ
crln-23046	75	12	reference	reference	NOUN
crln-23046	75	13	service	service	NOUN
crln-23046	75	14	:	:	PUNCT
crln-23046	75	15	an	an	DET
crln-23046	75	16	unrecognized	unrecognized	ADJ
crln-23046	75	17	crisis	crisis	NOUN
crln-23046	75	18	-	-	PUNCT
crln-23046	75	19	a	a	DET
crln-23046	75	20	s	s	X
crln-23046	75	21	ym	ym	NOUN
crln-23046	75	22	posium	posium	NOUN
crln-23046	75	23	,	,	PUNCT
crln-23046	75	24	”	"	PUNCT
crln-23046	76	1	j	j	NOUN
crln-23046	76	2	o	o	X
crln-23046	76	3	u	u	NOUN
crln-23046	76	4	r	r	NOUN
crln-23046	76	5	n	n	NOUN
crln-23046	76	6	a	a	DET
crln-23046	76	7	l	l	NOUN
crln-23046	76	8	o	o	X
crln-23046	77	1	f	f	NOUN
crln-23046	78	1	a	a	DET
crln-23046	78	2	ca	ca	NOUN
crln-23046	78	3	d	d	NOUN
crln-23046	78	4	em	em	PRON
crln-23046	78	5	ic	ic	PROPN
crln-23046	78	6	librarianship	librarianship	VERB
crln-23046	78	7	13	13	NUM
crln-23046	78	8	(	(	PUNCT
crln-23046	78	9	1987	1987	NUM
crln-23046	78	10	):	):	PUNCT
crln-23046	78	11	69	69	NUM
crln-23046	78	12	-	-	SYM
crln-23046	78	13	80	80	NUM
crln-23046	78	14	.	.	PUNCT
crln-23046	79	1	9	9	NUM
crln-23046	79	2	.	.	X
crln-23046	79	3	lori	lori	PROPN
crln-23046	79	4	goetsch	goetsch	NOUN
crln-23046	79	5	,	,	PUNCT
crln-23046	79	6	“	"	PUNCT
crln-23046	79	7	reference	reference	NOUN
crln-23046	79	8	service	service	NOUN
crln-23046	79	9	is	be	AUX
crln-23046	79	10	more	more	ADJ
crln-23046	79	11	than	than	ADP
crln-23046	79	12	a	a	DET
crln-23046	79	13	desk	desk	NOUN
crln-23046	79	14	"	"	PUNCT
crln-23046	79	15	journal	journal	NOUN
crln-23046	79	16	o	o	NOUN
crln-23046	79	17	f	f	PROPN
crln-23046	79	18	academic	academic	ADJ
crln-23046	79	19	librarianship	librarianship	NOUN
crln-23046	79	20	21	21	NUM
crln-23046	79	21	(	(	PUNCT
crln-23046	79	22	1995	1995	NUM
crln-23046	79	23	):	):	PUNCT
crln-23046	79	24	15	15	NUM
crln-23046	79	25	-	-	SYM
crln-23046	79	26	16	16	NUM
crln-23046	79	27	.	.	PUNCT
crln-23046	80	1	10	10	NUM
crln-23046	80	2	.	.	PUNCT
crln-23046	81	1	carolyn	carolyn	PROPN
crln-23046	81	2	w.	w.	PROPN
crln-23046	81	3	jardine	jardine	PROPN
crln-23046	81	4	,	,	PUNCT
crln-23046	81	5	“	"	PUNCT
crln-23046	81	6	maybe	maybe	ADV
crln-23046	81	7	the	the	DET
crln-23046	81	8	55	55	NUM
crln-23046	81	9	per­	per­	NOUN
crln-23046	81	10	cent	cent	NOUN
crln-23046	81	11	rule	rule	NOUN
crln-23046	81	12	does	do	AUX
crln-23046	81	13	n’t	not	PART
crln-23046	81	14	tell	tell	VERB
crln-23046	81	15	the	the	DET
crln-23046	81	16	whole	whole	ADJ
crln-23046	81	17	story	story	NOUN
crln-23046	81	18	:	:	PUNCT
crln-23046	81	19	a	a	DET
crln-23046	81	20	user	user	NOUN
crln-23046	81	21	satisfaction	satisfaction	NOUN
crln-23046	81	22	survey	survey	NOUN
crln-23046	81	23	,	,	PUNCT
crln-23046	81	24	”	"	PUNCT
crln-23046	81	25	college	college	PROPN
crln-23046	81	26	&	&	CCONJ
crln-23046	81	27	research	research	PROPN
crln-23046	81	28	librar­	librar­	PROPN
crln-23046	81	29	ies	ie	NOUN
crln-23046	81	30	56	56	NUM
crln-23046	81	31	(	(	PUNCT
crln-23046	81	32	1995	1995	NUM
crln-23046	81	33	):	):	PUNCT
crln-23046	81	34	477	477	NUM
crln-23046	81	35	-	-	SYM
crln-23046	81	36	85	85	NUM
crln-23046	81	37	.	.	PUNCT
crln-23046	81	38	11	11	NUM
crln-23046	81	39	.	.	X
crln-23046	82	1	lorieneroy	lorieneroy	NOUN
crln-23046	82	2	,	,	PUNCT
crln-23046	82	3	“	"	PUNCT
crln-23046	82	4	reference	reference	NOUN
crln-23046	82	5	accuracy	accuracy	NOUN
crln-23046	82	6	,	,	PUNCT
crln-23046	82	7	”	"	PUNCT
crln-23046	82	8	7¾e	7¾e	NUM
crln-23046	82	9	referencelibrarianno	referencelibrarianno	NOUN
crln-23046	82	10	.	.	PUNCT
crln-23046	83	1	49/50	49/50	NUM
crln-23046	83	2	(	(	PUNCT
crln-23046	83	3	1995	1995	NUM
crln-23046	83	4	):	):	PUNCT
crln-23046	83	5	217	217	NUM
crln-23046	83	6	-	-	SYM
crln-23046	83	7	27	27	NUM
crln-23046	83	8	.	.	PUNCT
crln-23046	84	1	12	12	NUM
crln-23046	84	2	.	.	PUNCT
crln-23046	85	1	joan	joan	PROPN
crln-23046	85	2	c.	c.	PROPN
crln-23046	85	3	durrance	durrance	PROPN
crln-23046	85	4	,	,	PUNCT
crln-23046	85	5	“	"	PUNCT
crln-23046	85	6	reference	reference	NOUN
crln-23046	85	7	success	success	NOUN
crln-23046	85	8	:	:	PUNCT
crln-23046	85	9	d	d	X
crln-23046	85	10	oes	oe	VERB
crln-23046	85	11	th	th	X
crln-23046	85	12	e	e	NOUN
crln-23046	85	13	55	55	NUM
crln-23046	85	14	p	p	PRON
crln-23046	85	15	ercent	ercent	NOUN
crln-23046	85	16	rule	rule	NOUN
crln-23046	85	17	tell	tell	VERB
crln-23046	85	18	the	the	DET
crln-23046	85	19	w	w	PROPN
crln-23046	85	20	hole	hole	NOUN
crln-23046	85	21	story	story	NOUN
crln-23046	85	22	?	?	PUNCT
crln-23046	85	23	"	"	PUNCT
crln-23046	86	1	library	library	NOUN
crln-23046	86	2	j	j	NOUN
crln-23046	86	3	o	o	X
crln-23046	86	4	u	u	NOUN
crln-23046	86	5	r	r	NOUN
crln-23046	86	6	n	n	CCONJ
crln-23046	86	7	a	a	DET
crln-23046	86	8	l	l	NOUN
crln-23046	86	9	11a	11a	NOUN
crln-23046	86	10	(	(	PUNCT
crln-23046	86	11	april	april	PROPN
crln-23046	86	12	15	15	NUM
crln-23046	86	13	,	,	PUNCT
crln-23046	86	14	1989	1989	NUM
crln-23046	86	15	):	):	PUNCT
crln-23046	86	16	31	31	NUM
crln-23046	86	17	-	-	SYM
crln-23046	86	18	36	36	NUM
crln-23046	86	19	.	.	PUNCT
crln-23046	86	20	13	13	NUM
crln-23046	86	21	.	.	PUNCT
crln-23046	87	1	jo	jo	PROPN
crln-23046	87	2	an	an	DET
crln-23046	87	3	c.	c.	PROPN
crln-23046	87	4	d	d	PROPN
crln-23046	87	5	urrance	urrance	NOUN
crln-23046	87	6	,	,	PUNCT
crln-23046	87	7	“	"	PUNCT
crln-23046	87	8	factors	factor	VERB
crln-23046	87	9	the	the	DET
crln-23046	87	10	influ­	influ­	PROPN
crln-23046	87	11	ence	ence	NOUN
crln-23046	87	12	reference	reference	NOUN
crln-23046	87	13	success	success	NOUN
crln-23046	87	14	:	:	PUNCT
crln-23046	87	15	what	what	PRON
crln-23046	87	16	makes	make	VERB
crln-23046	87	17	q	q	PROPN
crln-23046	87	18	ues­	ues­	ADJ
crln-23046	87	19	tioners	tioner	NOUN
crln-23046	87	20	willing	willing	ADJ
crln-23046	87	21	to	to	PART
crln-23046	87	22	return	return	VERB
crln-23046	87	23	?	?	PUNCT
crln-23046	87	24	”	"	PUNCT
crln-23046	88	1	the	the	DET
crln-23046	88	2	reference	reference	NOUN
crln-23046	88	3	li­	li­	PROPN
crln-23046	88	4	brarian	brarian	VERB
crln-23046	89	1	no	no	INTJ
crln-23046	89	2	.	.	PUNCT
crln-23046	90	1	49/50	49/50	NUM
crln-23046	90	2	(	(	PUNCT
crln-23046	90	3	1995	1995	NUM
crln-23046	90	4	):	):	PUNCT
crln-23046	90	5	243	243	NUM
crln-23046	90	6	-	-	SYM
crln-23046	90	7	65	65	NUM
crln-23046	90	8	.	.	PUNCT
crln-23046	91	1	14	14	NUM
crln-23046	91	2	.	.	PUNCT
crln-23046	92	1	marjorie	marjorie	PROPN
crln-23046	92	2	e.	e.	PROPN
crln-23046	92	3	murfin	murfin	PROPN
crln-23046	92	4	,	,	PUNCT
crln-23046	92	5	“	"	PUNCT
crln-23046	92	6	evaluation	evaluation	NOUN
crln-23046	92	7	of	of	ADP
crln-23046	92	8	reference	reference	NOUN
crln-23046	92	9	service	service	NOUN
crln-23046	92	10	by	by	ADP
crln-23046	92	11	user	user	NOUN
crln-23046	92	12	report	report	NOUN
crln-23046	92	13	of	of	ADP
crln-23046	92	14	success	success	NOUN
crln-23046	92	15	,	,	PUNCT
crln-23046	92	16	”	"	PUNCT
crln-23046	92	17	the	the	DET
crln-23046	92	18	reference	reference	NOUN
crln-23046	92	19	librarian	librarian	PROPN
crln-23046	92	20	no	no	NOUN
crln-23046	92	21	.	.	PUNCT
crln-23046	93	1	49/50	49/50	NUM
crln-23046	93	2	(	(	PUNCT
crln-23046	93	3	1995	1995	NUM
crln-23046	93	4	):	):	PUNCT
crln-23046	93	5	229	229	NUM
crln-23046	93	6	241	241	NUM
crln-23046	93	7	.	.	PUNCT
crln-23046	93	8	15	15	NUM
crln-23046	93	9	.	.	PUNCT
crln-23046	94	1	john	john	PROPN
crln-23046	94	2	c.	c.	PROPN
crln-23046	94	3	stalker	stalker	NOUN
crln-23046	94	4	and	and	CCONJ
crln-23046	94	5	marjorie	marjorie	PROPN
crln-23046	94	6	e.	e.	PROPN
crln-23046	94	7	murfin	murfin	PROPN
crln-23046	94	8	.	.	PUNCT
crln-23046	95	1	“	"	PUNCT
crln-23046	95	2	quality	quality	NOUN
crln-23046	95	3	reference	reference	NOUN
crln-23046	95	4	service	service	NOUN
crln-23046	95	5	:	:	PUNCT
crln-23046	95	6	a	a	DET
crln-23046	95	7	preliminary	preliminary	ADJ
crln-23046	95	8	case	case	NOUN
crln-23046	95	9	study	study	NOUN
crln-23046	95	10	"	"	PUNCT
crln-23046	95	11	journal	journal	NOUN
crln-23046	95	12	o	o	NOUN
crln-23046	95	13	f	f	PROPN
crln-23046	95	14	a	a	DET
crln-23046	95	15	cadem	cadem	PROPN
crln-23046	95	16	ic	ic	INTJ
crln-23046	95	17	librarianship	librarianship	NOUN
crln-23046	95	18	22	22	NUM
crln-23046	95	19	(	(	PUNCT
crln-23046	95	20	1996	1996	NUM
crln-23046	95	21	):	):	PUNCT
crln-23046	95	22	423	423	NUM
crln-23046	95	23	-	-	SYM
crln-23046	95	24	29	29	NUM
crln-23046	95	25	.	.	PUNCT
crln-23046	95	26	■	■	PUNCT