id	sid	tid	token	lemma	pos
crln-8184	1	1	may09b.indd	may09b.indd	ADP
crln-8184	1	2	the	the	DET
crln-8184	1	3	way	way	NOUN
crln-8184	1	4	i	i	PRON
crln-8184	1	5	see	see	VERB
crln-8184	1	6	it	it	PRON
crln-8184	1	7	rebecca	rebecca	VERB
crln-8184	1	8	tolley	tolley	PROPN
crln-8184	1	9	-	-	PUNCT
crln-8184	1	10	stokes	stoke	NOUN
crln-8184	1	11	try	try	VERB
crln-8184	1	12	on	on	ADP
crln-8184	1	13	a	a	DET
crln-8184	1	14	new	new	ADJ
crln-8184	1	15	pair	pair	NOUN
crln-8184	1	16	of	of	ADP
crln-8184	1	17	sensible	sensible	ADJ
crln-8184	1	18	shoes	shoe	NOUN
crln-8184	1	19	what	what	PRON
crln-8184	1	20	libraries	library	NOUN
crln-8184	1	21	can	can	AUX
crln-8184	1	22	learn	learn	VERB
crln-8184	1	23	from	from	ADP
crln-8184	1	24	zappos	zappos	PROPN
crln-8184	1	25	about	about	ADP
crln-8184	1	26	customer	customer	NOUN
crln-8184	1	27	service	service	NOUN
crln-8184	1	28	and	and	CCONJ
crln-8184	1	29	organizational	organizational	ADJ
crln-8184	1	30	culture	culture	NOUN
crln-8184	1	31	academic	academic	ADJ
crln-8184	1	32	libraries	library	NOUN
crln-8184	1	33	can	can	AUX
crln-8184	1	34	improve	improve	VERB
crln-8184	1	35	relation­ships	relation­ship	NOUN
crln-8184	1	36	and	and	CCONJ
crln-8184	1	37	increase	increase	VERB
crln-8184	1	38	their	their	PRON
crln-8184	1	39	reputation	reputation	NOUN
crln-8184	1	40	on	on	ADP
crln-8184	1	41	campus	campus	NOUN
crln-8184	1	42	by	by	ADP
crln-8184	1	43	adapting	adapt	VERB
crln-8184	1	44	customer	customer	NOUN
crln-8184	1	45	service	service	NOUN
crln-8184	1	46	philosophies	philosophy	NOUN
crln-8184	1	47	based	base	VERB
crln-8184	1	48	on	on	ADP
crln-8184	1	49	trends	trend	NOUN
crln-8184	1	50	in	in	ADP
crln-8184	1	51	the	the	DET
crln-8184	1	52	busi­	busi­	PROPN
crln-8184	1	53	ness	ness	ADJ
crln-8184	1	54	world	world	NOUN
crln-8184	1	55	,	,	PUNCT
crln-8184	1	56	specifically	specifically	ADV
crln-8184	1	57	,	,	PUNCT
crln-8184	1	58	the	the	DET
crln-8184	1	59	core	core	NOUN
crln-8184	1	60	values	value	NOUN
crln-8184	1	61	championed	champion	VERB
crln-8184	1	62	by	by	ADP
crln-8184	1	63	thriving	thrive	VERB
crln-8184	1	64	online	online	ADJ
crln-8184	1	65	shoe	shoe	NOUN
crln-8184	1	66	retailer	retailer	NOUN
crln-8184	1	67	zappos.1	zappos.1	PROPN
crln-8184	1	68	the	the	DET
crln-8184	1	69	current	current	ADJ
crln-8184	1	70	economic	economic	ADJ
crln-8184	1	71	downturn	downturn	NOUN
crln-8184	1	72	can	can	AUX
crln-8184	1	73	spread	spread	VERB
crln-8184	1	74	a	a	DET
crln-8184	1	75	bleak	bleak	ADJ
crln-8184	1	76	mood	mood	NOUN
crln-8184	1	77	across	across	ADP
crln-8184	1	78	campus	campus	NOUN
crln-8184	1	79	.	.	PUNCT
crln-8184	2	1	graduating	graduate	VERB
crln-8184	2	2	seniors	senior	NOUN
crln-8184	2	3	grasp	grasp	VERB
crln-8184	2	4	the	the	DET
crln-8184	2	5	burden	burden	NOUN
crln-8184	2	6	of	of	ADP
crln-8184	2	7	repaying	repaying	NOUN
crln-8184	2	8	student	student	NOUN
crln-8184	2	9	loans	loan	NOUN
crln-8184	2	10	in	in	ADP
crln-8184	2	11	a	a	DET
crln-8184	2	12	job	job	NOUN
crln-8184	2	13	market	market	NOUN
crln-8184	2	14	that	that	PRON
crln-8184	2	15	reached	reach	VERB
crln-8184	2	16	an	an	DET
crln-8184	2	17	8.5	8.5	NUM
crln-8184	2	18	percent	percent	NOUN
crln-8184	2	19	unemployment	unemployment	NOUN
crln-8184	2	20	rate	rate	NOUN
crln-8184	2	21	.	.	PUNCT
crln-8184	3	1	faculty	faculty	NOUN
crln-8184	3	2	,	,	PUNCT
crln-8184	3	3	staff	staff	NOUN
crln-8184	3	4	,	,	PUNCT
crln-8184	3	5	and	and	CCONJ
crln-8184	3	6	administrators	administrator	NOUN
crln-8184	3	7	recall	recall	VERB
crln-8184	3	8	depression­era	depression­era	NOUN
crln-8184	3	9	advice	advice	NOUN
crln-8184	3	10	from	from	ADP
crln-8184	3	11	their	their	PRON
crln-8184	3	12	parents	parent	NOUN
crln-8184	3	13	and	and	CCONJ
crln-8184	3	14	grandparents	grandparent	NOUN
crln-8184	3	15	as	as	SCONJ
crln-8184	3	16	they	they	PRON
crln-8184	3	17	grapple	grapple	VERB
crln-8184	3	18	for	for	ADP
crln-8184	3	19	ways	way	NOUN
crln-8184	3	20	to	to	PART
crln-8184	3	21	do	do	VERB
crln-8184	3	22	more	more	ADJ
crln-8184	3	23	with	with	ADP
crln-8184	3	24	less	less	ADJ
crln-8184	3	25	.	.	PUNCT
crln-8184	4	1	but	but	CCONJ
crln-8184	4	2	now	now	ADV
crln-8184	4	3	is	be	AUX
crln-8184	4	4	the	the	DET
crln-8184	4	5	time	time	NOUN
crln-8184	4	6	to	to	PART
crln-8184	4	7	strengthen	strengthen	VERB
crln-8184	4	8	the	the	DET
crln-8184	4	9	library	library	NOUN
crln-8184	4	10	’s	’s	PART
crln-8184	4	11	customer	customer	NOUN
crln-8184	4	12	service	service	NOUN
crln-8184	4	13	ex­	ex­	PROPN
crln-8184	4	14	pertise	pertise	PROPN
crln-8184	4	15	and	and	CCONJ
crln-8184	4	16	serve	serve	VERB
crln-8184	4	17	our	our	PRON
crln-8184	4	18	campus	campus	NOUN
crln-8184	4	19	communities	community	NOUN
crln-8184	4	20	’	'	PUNCT
crln-8184	4	21	information	information	NOUN
crln-8184	4	22	needs	need	VERB
crln-8184	4	23	by	by	ADP
crln-8184	4	24	offering	offer	VERB
crln-8184	4	25	compassion	compassion	NOUN
crln-8184	4	26	,	,	PUNCT
crln-8184	4	27	commiseration	commiseration	NOUN
crln-8184	4	28	,	,	PUNCT
crln-8184	4	29	and	and	CCONJ
crln-8184	4	30	a	a	DET
crln-8184	4	31	little	little	ADJ
crln-8184	4	32	extra	extra	ADJ
crln-8184	4	33	kindness	kindness	NOUN
crln-8184	4	34	that	that	PRON
crln-8184	4	35	is	be	AUX
crln-8184	4	36	modeled	model	VERB
crln-8184	4	37	by	by	ADP
crln-8184	4	38	the	the	DET
crln-8184	4	39	ten	ten	NUM
crln-8184	4	40	core	core	NOUN
crln-8184	4	41	values	value	NOUN
crln-8184	4	42	from	from	ADP
crln-8184	4	43	which	which	PRON
crln-8184	4	44	zappos	zappos	PROPN
crln-8184	4	45	operates	operate	VERB
crln-8184	4	46	.	.	PUNCT
crln-8184	5	1	dubbed	dub	VERB
crln-8184	5	2	“	"	PUNCT
crln-8184	5	3	the	the	DET
crln-8184	5	4	amazon	amazon	NOUN
crln-8184	5	5	of	of	ADP
crln-8184	5	6	shoes	shoe	NOUN
crln-8184	5	7	,	,	PUNCT
crln-8184	5	8	”	"	PUNCT
crln-8184	5	9	zappos	zappos	NOUN
crln-8184	5	10	distinguished	distinguish	VERB
crln-8184	5	11	itself	itself	PRON
crln-8184	5	12	from	from	ADP
crln-8184	5	13	other	other	ADJ
crln-8184	5	14	online	online	ADJ
crln-8184	5	15	shoe	shoe	NOUN
crln-8184	5	16	retailers	retailer	NOUN
crln-8184	5	17	in	in	ADP
crln-8184	5	18	courting	court	VERB
crln-8184	5	19	,	,	PUNCT
crln-8184	5	20	and	and	CCONJ
crln-8184	5	21	,	,	PUNCT
crln-8184	5	22	more	more	ADV
crln-8184	5	23	importantly	importantly	ADV
crln-8184	5	24	,	,	PUNCT
crln-8184	5	25	keeping	keep	VERB
crln-8184	5	26	customers	customer	NOUN
crln-8184	5	27	by	by	ADP
crln-8184	5	28	offering	offer	VERB
crln-8184	5	29	free	free	ADJ
crln-8184	5	30	shipping	shipping	NOUN
crln-8184	5	31	on	on	ADP
crln-8184	5	32	purchases	purchase	NOUN
crln-8184	5	33	and	and	CCONJ
crln-8184	5	34	returns	return	NOUN
crln-8184	5	35	,	,	PUNCT
crln-8184	5	36	which	which	PRON
crln-8184	5	37	makes	make	VERB
crln-8184	5	38	customers	customer	NOUN
crln-8184	5	39	happy	happy	ADJ
crln-8184	5	40	about	about	ADP
crln-8184	5	41	ordering	order	VERB
crln-8184	5	42	multiple	multiple	ADJ
crln-8184	5	43	sizes	size	NOUN
crln-8184	5	44	to	to	PART
crln-8184	5	45	get	get	VERB
crln-8184	5	46	a	a	DET
crln-8184	5	47	perfect­fitting	perfect­fitte	VERB
crln-8184	5	48	product	product	NOUN
crln-8184	5	49	.	.	PUNCT
crln-8184	6	1	its	its	PRON
crln-8184	6	2	365­day	365­day	NUM
crln-8184	6	3	return	return	NOUN
crln-8184	6	4	policy	policy	NOUN
crln-8184	6	5	also	also	ADV
crln-8184	6	6	creates	create	VERB
crln-8184	6	7	complete	complete	ADJ
crln-8184	6	8	customer	customer	NOUN
crln-8184	6	9	satisfaction	satisfaction	NOUN
crln-8184	6	10	because	because	SCONJ
crln-8184	6	11	customers	customer	NOUN
crln-8184	6	12	appreciate	appreciate	VERB
crln-8184	6	13	the	the	DET
crln-8184	6	14	company	company	NOUN
crln-8184	6	15	’s	’s	PART
crln-8184	6	16	long­term	long­term	NOUN
crln-8184	6	17	com­	com­	PROPN
crln-8184	6	18	mitment	mitment	NOUN
crln-8184	6	19	to	to	ADP
crln-8184	6	20	them	they	PRON
crln-8184	6	21	,	,	PUNCT
crln-8184	6	22	and	and	CCONJ
crln-8184	6	23	the	the	DET
crln-8184	6	24	automatic	automatic	ADJ
crln-8184	6	25	vip	vip	NOUN
crln-8184	6	26	upgrade	upgrade	VERB
crln-8184	6	27	that	that	PRON
crln-8184	6	28	includes	include	VERB
crln-8184	6	29	next­day	next­day	NOUN
crln-8184	6	30	shipping	ship	VERB
crln-8184	6	31	is	be	AUX
crln-8184	6	32	an	an	DET
crln-8184	6	33	unexpected	unexpected	ADJ
crln-8184	6	34	perk	perk	NOUN
crln-8184	6	35	.	.	PUNCT
crln-8184	7	1	excellent	excellent	ADJ
crln-8184	7	2	customer	customer	NOUN
crln-8184	7	3	service	service	NOUN
crln-8184	7	4	,	,	PUNCT
crln-8184	7	5	combined	combine	VERB
crln-8184	7	6	with	with	ADP
crln-8184	7	7	leadership	leadership	NOUN
crln-8184	7	8	from	from	ADP
crln-8184	7	9	their	their	PRON
crln-8184	7	10	gen	gen	PROPN
crln-8184	7	11	x	x	SYM
crln-8184	7	12	ceo	ceo	PROPN
crln-8184	7	13	tony	tony	PROPN
crln-8184	7	14	hsieh	hsieh	PROPN
crln-8184	7	15	and	and	CCONJ
crln-8184	7	16	the	the	DET
crln-8184	7	17	thriving	thriving	ADJ
crln-8184	7	18	organizational	organizational	ADJ
crln-8184	7	19	culture	culture	NOUN
crln-8184	7	20	at	at	ADP
crln-8184	7	21	zappos	zappos	PROPN
crln-8184	7	22	,	,	PUNCT
crln-8184	7	23	join	join	VERB
crln-8184	7	24	together	together	ADV
crln-8184	7	25	,	,	PUNCT
crln-8184	7	26	further	far	ADV
crln-8184	7	27	cementing	cement	VERB
crln-8184	7	28	its	its	PRON
crln-8184	7	29	success	success	NOUN
crln-8184	7	30	.	.	PUNCT
crln-8184	8	1	the	the	DET
crln-8184	8	2	company	company	NOUN
crln-8184	8	3	’s	’s	PART
crln-8184	8	4	em­	em­	NOUN
crln-8184	8	5	phasis	phasis	NOUN
crln-8184	8	6	on	on	ADP
crln-8184	8	7	customer	customer	NOUN
crln-8184	8	8	service	service	NOUN
crln-8184	8	9	and	and	CCONJ
crln-8184	8	10	its	its	PRON
crln-8184	8	11	loyalty	loyalty	NOUN
crln-8184	8	12	to	to	ADP
crln-8184	8	13	employees	employee	NOUN
crln-8184	8	14	are	be	AUX
crln-8184	8	15	why	why	SCONJ
crln-8184	8	16	their	their	PRON
crln-8184	8	17	call	call	NOUN
crln-8184	8	18	center	center	NOUN
crln-8184	8	19	opera­	opera­	NOUN
crln-8184	8	20	tions	tion	NOUN
crln-8184	8	21	have	have	AUX
crln-8184	8	22	not	not	PART
crln-8184	8	23	been	be	AUX
crln-8184	8	24	outsourced	outsource	VERB
crln-8184	8	25	,	,	PUNCT
crln-8184	8	26	a	a	DET
crln-8184	8	27	strategy	strategy	NOUN
crln-8184	8	28	businesses	business	NOUN
crln-8184	8	29	use	use	VERB
crln-8184	8	30	to	to	PART
crln-8184	8	31	cut	cut	VERB
crln-8184	8	32	rising	rise	VERB
crln-8184	8	33	personnel	personnel	NOUN
crln-8184	8	34	costs	cost	NOUN
crln-8184	8	35	.	.	PUNCT
crln-8184	9	1	further	far	ADV
crln-8184	9	2	,	,	PUNCT
crln-8184	9	3	zappos	zappos	PROPN
crln-8184	9	4	call	call	NOUN
crln-8184	9	5	center	center	NOUN
crln-8184	9	6	workers	worker	NOUN
crln-8184	9	7	sail	sail	VERB
crln-8184	9	8	through	through	ADP
crln-8184	9	9	the	the	DET
crln-8184	9	10	retail	retail	ADJ
crln-8184	9	11	transaction	transaction	NOUN
crln-8184	9	12	unscripted	unscripte	VERB
crln-8184	9	13	;	;	PUNCT
crln-8184	9	14	their	their	PRON
crln-8184	9	15	record	record	NOUN
crln-8184	9	16	for	for	ADP
crln-8184	9	17	longest	long	ADJ
crln-8184	9	18	customer	customer	NOUN
crln-8184	9	19	phone	phone	NOUN
crln-8184	9	20	call	call	NOUN
crln-8184	9	21	is	be	AUX
crln-8184	9	22	four	four	NUM
crln-8184	9	23	hours.2	hours.2	NOUN
crln-8184	9	24	both	both	PRON
crln-8184	9	25	features	feature	NOUN
crln-8184	9	26	,	,	PUNCT
crln-8184	9	27	improvised	improvised	ADJ
crln-8184	9	28	conversations	conversation	NOUN
crln-8184	9	29	,	,	PUNCT
crln-8184	9	30	and	and	CCONJ
crln-8184	9	31	locally	locally	ADV
crln-8184	9	32	based	base	VERB
crln-8184	9	33	call	call	NOUN
crln-8184	9	34	centers	center	NOUN
crln-8184	9	35	are	be	AUX
crln-8184	9	36	rarities	rarity	NOUN
crln-8184	9	37	in	in	ADP
crln-8184	9	38	our	our	PRON
crln-8184	9	39	increasingly	increasingly	ADV
crln-8184	9	40	globalized	globalize	VERB
crln-8184	9	41	economy	economy	NOUN
crln-8184	9	42	.	.	PUNCT
crln-8184	10	1	these	these	DET
crln-8184	10	2	business	business	NOUN
crln-8184	10	3	strategies	strategy	NOUN
crln-8184	10	4	,	,	PUNCT
crln-8184	10	5	along	along	ADP
crln-8184	10	6	with	with	ADP
crln-8184	10	7	its	its	PRON
crln-8184	10	8	admirable	admirable	ADJ
crln-8184	10	9	customer	customer	NOUN
crln-8184	10	10	service	service	NOUN
crln-8184	10	11	,	,	PUNCT
crln-8184	10	12	allowed	allow	VERB
crln-8184	10	13	zappos	zappos	PROPN
crln-8184	10	14	to	to	ADP
crln-8184	10	15	fl	fl	VERB
crln-8184	10	16	ourish	ourish	ADJ
crln-8184	10	17	while	while	SCONJ
crln-8184	10	18	other	other	ADJ
crln-8184	10	19	online	online	ADJ
crln-8184	10	20	shoe	shoe	NOUN
crln-8184	10	21	retailers	retailer	NOUN
crln-8184	10	22	folded	fold	VERB
crln-8184	10	23	in	in	ADP
crln-8184	10	24	an	an	DET
crln-8184	10	25	increasingly	increasingly	ADV
crln-8184	10	26	competi­	competi­	X
crln-8184	10	27	tive	tive	PROPN
crln-8184	10	28	online	online	ADJ
crln-8184	10	29	retail	retail	ADJ
crln-8184	10	30	environment	environment	NOUN
crln-8184	10	31	.	.	PUNCT
crln-8184	11	1	but	but	CCONJ
crln-8184	11	2	what	what	PRON
crln-8184	11	3	does	do	AUX
crln-8184	11	4	the	the	DET
crln-8184	11	5	price	price	NOUN
crln-8184	11	6	of	of	ADP
crln-8184	11	7	shoes	shoe	NOUN
crln-8184	11	8	have	have	VERB
crln-8184	11	9	to	to	PART
crln-8184	11	10	do	do	VERB
crln-8184	11	11	with	with	ADP
crln-8184	11	12	libraries	library	NOUN
crln-8184	11	13	?	?	PUNCT
crln-8184	12	1	everything	everything	PRON
crln-8184	12	2	,	,	PUNCT
crln-8184	12	3	really	really	ADV
crln-8184	12	4	.	.	PUNCT
crln-8184	13	1	zappos	zappos	PROPN
crln-8184	13	2	operates	operate	VERB
crln-8184	13	3	from	from	ADP
crln-8184	13	4	ten	ten	NUM
crln-8184	13	5	core	core	NOUN
crln-8184	13	6	values	value	NOUN
crln-8184	13	7	that	that	PRON
crln-8184	13	8	can	can	AUX
crln-8184	13	9	be	be	AUX
crln-8184	13	10	customized	customize	VERB
crln-8184	13	11	to	to	ADP
crln-8184	13	12	any	any	DET
crln-8184	13	13	library	library	NOUN
crln-8184	13	14	’s	’s	PART
crln-8184	13	15	footprint.3	footprint.3	ADJ
crln-8184	13	16	many	many	ADJ
crln-8184	13	17	of	of	ADP
crln-8184	13	18	zappos	zappos	PROPN
crln-8184	13	19	core	core	NOUN
crln-8184	13	20	values	value	NOUN
crln-8184	13	21	are	be	AUX
crln-8184	13	22	not	not	PART
crln-8184	13	23	novel	novel	ADJ
crln-8184	13	24	,	,	PUNCT
crln-8184	13	25	nor	nor	CCONJ
crln-8184	13	26	will	will	AUX
crln-8184	13	27	they	they	PRON
crln-8184	13	28	be	be	AUX
crln-8184	13	29	alien	alien	ADJ
crln-8184	13	30	to	to	ADP
crln-8184	13	31	librarians	librarian	NOUN
crln-8184	13	32	.	.	PUNCT
crln-8184	14	1	however	however	ADV
crln-8184	14	2	,	,	PUNCT
crln-8184	14	3	they	they	PRON
crln-8184	14	4	are	be	AUX
crln-8184	14	5	shared	share	VERB
crln-8184	14	6	here	here	ADV
crln-8184	14	7	to	to	PART
crln-8184	14	8	uplift	uplift	VERB
crln-8184	14	9	morale	morale	NOUN
crln-8184	14	10	,	,	PUNCT
crln-8184	14	11	which	which	PRON
crln-8184	14	12	may	may	AUX
crln-8184	14	13	in	in	ADP
crln-8184	14	14	turn	turn	NOUN
crln-8184	14	15	stir	stir	VERB
crln-8184	14	16	conversations	conversation	NOUN
crln-8184	14	17	about	about	ADP
crln-8184	14	18	service	service	NOUN
crln-8184	14	19	and	and	CCONJ
crln-8184	14	20	organizational	organizational	ADJ
crln-8184	14	21	culture	culture	NOUN
crln-8184	14	22	and	and	CCONJ
crln-8184	14	23	boost	boost	VERB
crln-8184	14	24	library	library	NOUN
crln-8184	14	25	service	service	NOUN
crln-8184	14	26	practices	practice	NOUN
crln-8184	14	27	with	with	ADP
crln-8184	14	28	zappos	zappos	PROPN
crln-8184	14	29	spirit	spirit	PROPN
crln-8184	14	30	and	and	CCONJ
crln-8184	14	31	enthusiasm	enthusiasm	NOUN
crln-8184	14	32	within	within	ADP
crln-8184	14	33	academic	academic	ADJ
crln-8184	14	34	libraries	library	NOUN
crln-8184	14	35	.	.	PUNCT
crln-8184	15	1	1	1	X
crln-8184	15	2	.	.	X
crln-8184	15	3	deliver	deliver	VERB
crln-8184	15	4	wow	wow	INTJ
crln-8184	15	5	through	through	ADP
crln-8184	15	6	ser	ser	PROPN
crln-8184	15	7	vice	vice	PROPN
crln-8184	15	8	.	.	PROPN
crln-8184	16	1	go	go	VERB
crln-8184	16	2	above	above	ADV
crln-8184	16	3	and	and	CCONJ
crln-8184	16	4	beyond	beyond	ADP
crln-8184	16	5	to	to	PART
crln-8184	16	6	differentiate	differentiate	VERB
crln-8184	16	7	the	the	DET
crln-8184	16	8	quali­	quali­	NOUN
crln-8184	16	9	ty	ty	INTJ
crln-8184	16	10	of	of	ADP
crln-8184	16	11	service	service	NOUN
crln-8184	16	12	users	user	NOUN
crln-8184	16	13	receive	receive	VERB
crln-8184	16	14	in	in	ADP
crln-8184	16	15	the	the	DET
crln-8184	16	16	library	library	NOUN
crln-8184	16	17	from	from	ADP
crln-8184	16	18	other	other	ADJ
crln-8184	16	19	departments	department	NOUN
crln-8184	16	20	on	on	ADP
crln-8184	16	21	campus	campus	NOUN
crln-8184	16	22	,	,	PUNCT
crln-8184	16	23	as	as	ADV
crln-8184	16	24	well	well	ADV
crln-8184	16	25	as	as	ADP
crln-8184	16	26	from	from	ADP
crln-8184	16	27	competitors	competitor	NOUN
crln-8184	16	28	off	off	ADP
crln-8184	16	29	campus	campus	NOUN
crln-8184	16	30	,	,	PUNCT
crln-8184	16	31	such	such	ADJ
crln-8184	16	32	as	as	ADP
crln-8184	16	33	cafes	cafe	NOUN
crln-8184	16	34	,	,	PUNCT
crln-8184	16	35	bookstores	bookstore	NOUN
crln-8184	16	36	,	,	PUNCT
crln-8184	16	37	and	and	CCONJ
crln-8184	16	38	the	the	DET
crln-8184	16	39	public	public	ADJ
crln-8184	16	40	library	library	NOUN
crln-8184	16	41	.	.	PUNCT
crln-8184	17	1	students	student	NOUN
crln-8184	17	2	rebecca	rebecca	VERB
crln-8184	17	3	tolley	tolley	PROPN
crln-8184	17	4	-	-	PUNCT
crln-8184	17	5	stokes	stokes	PROPN
crln-8184	17	6	is	be	AUX
crln-8184	17	7	reference	reference	NOUN
crln-8184	17	8	librarian	librarian	NOUN
crln-8184	17	9	at	at	ADP
crln-8184	17	10	east	east	PROPN
crln-8184	17	11	tennessee	tennessee	PROPN
crln-8184	17	12	state	state	PROPN
crln-8184	17	13	university	university	PROPN
crln-8184	17	14	,	,	PUNCT
crln-8184	17	15	e	e	NOUN
crln-8184	17	16	-	-	NOUN
crln-8184	17	17	mail	mail	NOUN
crln-8184	17	18	:	:	PUNCT
crln-8184	17	19	tolleyst@etsu.edu	tolleyst@etsu.edu	X
crln-8184	18	1	©	©	PROPN
crln-8184	18	2	2009	2009	NUM
crln-8184	18	3	rebecca	rebecca	PROPN
crln-8184	18	4	tolley	tolley	PROPN
crln-8184	18	5	-	-	PUNCT
crln-8184	18	6	stokes	stokes	PROPN
crln-8184	18	7	288c&rl	288c&rl	NUM
crln-8184	18	8	news	news	NOUN
crln-8184	18	9	may	may	PROPN
crln-8184	18	10	2009	2009	NUM
crln-8184	18	11	mailto:tolleyst@etsu.edu	mailto:tolleyst@etsu.edu	VERB
crln-8184	18	12	encounter	encounter	ADJ
crln-8184	18	13	roadblocks	roadblock	NOUN
crln-8184	18	14	in	in	ADP
crln-8184	18	15	offices	office	NOUN
crln-8184	18	16	and	and	CCONJ
crln-8184	18	17	other	other	ADJ
crln-8184	18	18	departments	department	NOUN
crln-8184	18	19	on	on	ADP
crln-8184	18	20	campus	campus	NOUN
crln-8184	18	21	whose	whose	DET
crln-8184	18	22	staffs	staff	NOUN
crln-8184	18	23	are	be	AUX
crln-8184	18	24	not	not	PART
crln-8184	18	25	trained	train	VERB
crln-8184	18	26	to	to	PART
crln-8184	18	27	answer	answer	VERB
crln-8184	18	28	questions	question	NOUN
crln-8184	18	29	,	,	PUNCT
crln-8184	18	30	cultivate	cultivate	VERB
crln-8184	18	31	ownership	ownership	NOUN
crln-8184	18	32	of	of	ADP
crln-8184	18	33	problems	problem	NOUN
crln-8184	18	34	,	,	PUNCT
crln-8184	18	35	or	or	CCONJ
crln-8184	18	36	empowered	empower	VERB
crln-8184	18	37	to	to	PART
crln-8184	18	38	follow	follow	VERB
crln-8184	18	39	a	a	DET
crln-8184	18	40	project	project	NOUN
crln-8184	18	41	or	or	CCONJ
crln-8184	18	42	problem	problem	NOUN
crln-8184	18	43	through	through	ADP
crln-8184	18	44	to	to	ADP
crln-8184	18	45	its	its	PRON
crln-8184	18	46	resolution	resolution	NOUN
crln-8184	18	47	.	.	PUNCT
crln-8184	19	1	add	add	VERB
crln-8184	19	2	unconventional	unconventional	ADJ
crln-8184	19	3	and	and	CCONJ
crln-8184	19	4	in­	in­	ADJ
crln-8184	19	5	novative	novative	ADJ
crln-8184	19	6	components	component	NOUN
crln-8184	19	7	to	to	ADP
crln-8184	19	8	library	library	PROPN
crln-8184	19	9	outreach	outreach	NOUN
crln-8184	19	10	,	,	PUNCT
crln-8184	19	11	such	such	ADJ
crln-8184	19	12	as	as	ADP
crln-8184	19	13	reference	reference	NOUN
crln-8184	19	14	service	service	NOUN
crln-8184	19	15	at	at	ADP
crln-8184	19	16	the	the	DET
crln-8184	19	17	university	university	NOUN
crln-8184	19	18	’s	’s	PART
crln-8184	19	19	gymnasium	gymnasium	NOUN
crln-8184	19	20	,	,	PUNCT
crln-8184	19	21	where	where	SCONJ
crln-8184	19	22	daily	daily	ADJ
crln-8184	19	23	gatecounts	gatecount	NOUN
crln-8184	19	24	out­	out­	NOUN
crln-8184	19	25	number	number	NOUN
crln-8184	19	26	the	the	DET
crln-8184	19	27	library	library	NOUN
crln-8184	19	28	’s	’s	PART
crln-8184	19	29	.	.	PUNCT
crln-8184	20	1	positive	positive	ADJ
crln-8184	20	2	experiences	experience	NOUN
crln-8184	20	3	are	be	AUX
crln-8184	20	4	key	key	ADJ
crln-8184	20	5	to	to	ADP
crln-8184	20	6	generating	generate	VERB
crln-8184	20	7	return	return	NOUN
crln-8184	20	8	visits	visit	NOUN
crln-8184	20	9	to	to	ADP
crln-8184	20	10	the	the	DET
crln-8184	20	11	library	library	NOUN
crln-8184	20	12	.	.	PUNCT
crln-8184	21	1	academic	academic	ADJ
crln-8184	21	2	librarians	librarian	NOUN
crln-8184	21	3	recognize	recognize	VERB
crln-8184	21	4	the	the	DET
crln-8184	21	5	fine	fine	ADJ
crln-8184	21	6	line	line	NOUN
crln-8184	21	7	between	between	ADP
crln-8184	21	8	showing	show	VERB
crln-8184	21	9	students	student	NOUN
crln-8184	21	10	how	how	SCONJ
crln-8184	21	11	to	to	PART
crln-8184	21	12	access	access	VERB
crln-8184	21	13	information	information	NOUN
crln-8184	21	14	and	and	CCONJ
crln-8184	21	15	completing	complete	VERB
crln-8184	21	16	assign­	assign­	PROPN
crln-8184	21	17	ments	ment	NOUN
crln-8184	21	18	for	for	ADP
crln-8184	21	19	them	they	PRON
crln-8184	21	20	.	.	PUNCT
crln-8184	22	1	we	we	PRON
crln-8184	22	2	keep	keep	VERB
crln-8184	22	3	the	the	DET
crln-8184	22	4	adage	adage	NOUN
crln-8184	22	5	about	about	ADP
crln-8184	22	6	teaching	teach	VERB
crln-8184	22	7	a	a	DET
crln-8184	22	8	person	person	NOUN
crln-8184	22	9	to	to	PART
crln-8184	22	10	fish	fish	VERB
crln-8184	22	11	as	as	SCONJ
crln-8184	22	12	opposed	oppose	VERB
crln-8184	22	13	to	to	ADP
crln-8184	22	14	handing	hand	VERB
crln-8184	22	15	the	the	DET
crln-8184	22	16	person	person	NOUN
crln-8184	22	17	a	a	DET
crln-8184	22	18	fish	fish	NOUN
crln-8184	22	19	in	in	ADP
crln-8184	22	20	mind	mind	NOUN
crln-8184	22	21	as	as	SCONJ
crln-8184	22	22	we	we	PRON
crln-8184	22	23	approach	approach	VERB
crln-8184	22	24	students	student	NOUN
crln-8184	22	25	.	.	PUNCT
crln-8184	23	1	maintain	maintain	VERB
crln-8184	23	2	the	the	DET
crln-8184	23	3	boundary	boundary	NOUN
crln-8184	23	4	,	,	PUNCT
crln-8184	23	5	but	but	CCONJ
crln-8184	23	6	leave	leave	VERB
crln-8184	23	7	the	the	DET
crln-8184	23	8	student	student	NOUN
crln-8184	23	9	with	with	ADP
crln-8184	23	10	an	an	DET
crln-8184	23	11	emotional	emotional	ADJ
crln-8184	23	12	impression	impression	NOUN
crln-8184	23	13	,	,	PUNCT
crln-8184	23	14	your	your	PRON
crln-8184	23	15	name	name	NOUN
crln-8184	23	16	and	and	CCONJ
crln-8184	23	17	e­mail	e­mail	NOUN
crln-8184	23	18	for	for	ADP
crln-8184	23	19	follow­up	follow­up	NOUN
crln-8184	23	20	,	,	PUNCT
crln-8184	23	21	a	a	DET
crln-8184	23	22	personal	personal	ADJ
crln-8184	23	23	connection	connection	NOUN
crln-8184	23	24	concerning	concern	VERB
crln-8184	23	25	a	a	DET
crln-8184	23	26	sports	sport	NOUN
crln-8184	23	27	team	team	NOUN
crln-8184	23	28	,	,	PUNCT
crln-8184	23	29	res­	res­	NOUN
crln-8184	23	30	taurant	taurant	NOUN
crln-8184	23	31	,	,	PUNCT
crln-8184	23	32	or	or	CCONJ
crln-8184	23	33	book	book	NOUN
crln-8184	23	34	.	.	PUNCT
crln-8184	24	1	if	if	SCONJ
crln-8184	24	2	it	it	PRON
crln-8184	24	3	is	be	AUX
crln-8184	24	4	raining	rain	VERB
crln-8184	24	5	outside	outside	ADV
crln-8184	24	6	,	,	PUNCT
crln-8184	24	7	demonstrate	demonstrate	VERB
crln-8184	24	8	your	your	PRON
crln-8184	24	9	compassion	compassion	NOUN
crln-8184	24	10	and	and	CCONJ
crln-8184	24	11	offer	offer	VERB
crln-8184	24	12	the	the	DET
crln-8184	24	13	student	student	NOUN
crln-8184	24	14	your	your	PRON
crln-8184	24	15	umbrella	umbrella	NOUN
crln-8184	24	16	,	,	PUNCT
crln-8184	24	17	along	along	ADP
crln-8184	24	18	with	with	ADP
crln-8184	24	19	your	your	PRON
crln-8184	24	20	business	business	NOUN
crln-8184	24	21	card	card	NOUN
crln-8184	24	22	so	so	SCONJ
crln-8184	24	23	they	they	PRON
crln-8184	24	24	can	can	AUX
crln-8184	24	25	return	return	VERB
crln-8184	24	26	the	the	DET
crln-8184	24	27	item	item	NOUN
crln-8184	24	28	on	on	ADP
crln-8184	24	29	the	the	DET
crln-8184	24	30	next	next	ADJ
crln-8184	24	31	dry	dry	ADJ
crln-8184	24	32	day	day	NOUN
crln-8184	24	33	.	.	PUNCT
crln-8184	25	1	how	how	SCONJ
crln-8184	25	2	does	do	AUX
crln-8184	25	3	the	the	DET
crln-8184	25	4	library	library	NOUN
crln-8184	25	5	pa­	pa­	ADV
crln-8184	25	6	tron	tron	PROPN
crln-8184	25	7	feel	feel	VERB
crln-8184	25	8	at	at	ADP
crln-8184	25	9	the	the	DET
crln-8184	25	10	end	end	NOUN
crln-8184	25	11	of	of	ADP
crln-8184	25	12	the	the	DET
crln-8184	25	13	transaction	transaction	NOUN
crln-8184	25	14	?	?	PUNCT
crln-8184	26	1	ask	ask	NOUN
crln-8184	26	2	.	.	PUNCT
crln-8184	27	1	consider	consider	VERB
crln-8184	27	2	this	this	PRON
crln-8184	27	3	a	a	DET
crln-8184	27	4	reminder	reminder	NOUN
crln-8184	27	5	of	of	ADP
crln-8184	27	6	the	the	DET
crln-8184	27	7	maryland	maryland	NOUN
crln-8184	27	8	model	model	NOUN
crln-8184	27	9	of	of	ADP
crln-8184	27	10	reference	reference	NOUN
crln-8184	27	11	interview	interview	NOUN
crln-8184	27	12	that	that	SCONJ
crln-8184	27	13	many	many	ADJ
crln-8184	27	14	of	of	ADP
crln-8184	27	15	us	we	PRON
crln-8184	27	16	learned	learn	VERB
crln-8184	27	17	in	in	ADP
crln-8184	27	18	library	library	ADJ
crln-8184	27	19	school	school	NOUN
crln-8184	27	20	,	,	PUNCT
crln-8184	27	21	but	but	CCONJ
crln-8184	27	22	are	be	AUX
crln-8184	27	23	often	often	ADV
crln-8184	27	24	too	too	ADV
crln-8184	27	25	harried	harried	ADJ
crln-8184	27	26	to	to	PART
crln-8184	27	27	summon	summon	VERB
crln-8184	27	28	each	each	DET
crln-8184	27	29	day	day	NOUN
crln-8184	27	30	.	.	PUNCT
crln-8184	28	1	2	2	X
crln-8184	28	2	.	.	X
crln-8184	28	3	embrace	embrace	VERB
crln-8184	28	4	and	and	CCONJ
crln-8184	28	5	drive	drive	VERB
crln-8184	28	6	change	change	NOUN
crln-8184	28	7	.	.	PUNCT
crln-8184	29	1	as	as	ADP
crln-8184	29	2	with	with	ADP
crln-8184	29	3	every	every	DET
crln-8184	29	4	profession	profession	NOUN
crln-8184	29	5	,	,	PUNCT
crln-8184	29	6	there	there	PRON
crln-8184	29	7	are	be	VERB
crln-8184	29	8	librarians	librarian	NOUN
crln-8184	29	9	alert	alert	ADJ
crln-8184	29	10	to	to	ADP
crln-8184	29	11	changes	change	NOUN
crln-8184	29	12	within	within	ADP
crln-8184	29	13	the	the	DET
crln-8184	29	14	profession	profession	NOUN
crln-8184	29	15	and	and	CCONJ
crln-8184	29	16	tech­	tech­	NOUN
crln-8184	29	17	nology	nology	NOUN
crln-8184	29	18	,	,	PUNCT
crln-8184	29	19	and	and	CCONJ
crln-8184	29	20	those	those	PRON
crln-8184	29	21	who	who	PRON
crln-8184	29	22	are	be	AUX
crln-8184	29	23	not	not	PART
crln-8184	29	24	.	.	PUNCT
crln-8184	30	1	keeping	keep	VERB
crln-8184	30	2	abreast	abreast	ADV
crln-8184	30	3	of	of	ADP
crln-8184	30	4	new	new	ADJ
crln-8184	30	5	databases	database	NOUN
crln-8184	30	6	,	,	PUNCT
crln-8184	30	7	or	or	CCONJ
crln-8184	30	8	trends	trend	NOUN
crln-8184	30	9	in	in	ADP
crln-8184	30	10	social	social	ADJ
crln-8184	30	11	networking	networking	NOUN
crln-8184	30	12	,	,	PUNCT
crln-8184	30	13	improves	improve	VERB
crln-8184	30	14	the	the	DET
crln-8184	30	15	timeliness	timeliness	NOUN
crln-8184	30	16	and	and	CCONJ
crln-8184	30	17	quality	quality	NOUN
crln-8184	30	18	of	of	ADP
crln-8184	30	19	service	service	NOUN
crln-8184	30	20	.	.	PUNCT
crln-8184	31	1	change	change	NOUN
crln-8184	31	2	emerges	emerge	VERB
crln-8184	31	3	from	from	ADP
crln-8184	31	4	the	the	DET
crln-8184	31	5	bottom	bottom	NOUN
crln-8184	31	6	up	up	ADP
crln-8184	31	7	at	at	ADP
crln-8184	31	8	zappos	zappos	NOUN
crln-8184	31	9	,	,	PUNCT
crln-8184	31	10	and	and	CCONJ
crln-8184	31	11	is	be	AUX
crln-8184	31	12	driven	drive	VERB
crln-8184	31	13	by	by	ADP
crln-8184	31	14	employees	employee	NOUN
crln-8184	31	15	working	work	VERB
crln-8184	31	16	in	in	ADP
crln-8184	31	17	concert	concert	NOUN
crln-8184	31	18	with	with	ADP
crln-8184	31	19	custom­	custom­	PROPN
crln-8184	31	20	ers	er	NOUN
crln-8184	31	21	.	.	PUNCT
crln-8184	32	1	those	those	PRON
crln-8184	32	2	immediate	immediate	ADJ
crln-8184	32	3	,	,	PUNCT
crln-8184	32	4	one­on­one	one­on­one	PROPN
crln-8184	32	5	interac­	interac­	NUM
crln-8184	32	6	tions	tion	NOUN
crln-8184	32	7	are	be	AUX
crln-8184	32	8	the	the	DET
crln-8184	32	9	basis	basis	NOUN
crln-8184	32	10	of	of	ADP
crln-8184	32	11	creating	create	VERB
crln-8184	32	12	relationships	relationship	NOUN
crln-8184	32	13	between	between	ADP
crln-8184	32	14	clients	client	NOUN
crln-8184	32	15	and	and	CCONJ
crln-8184	32	16	organizations	organization	NOUN
crln-8184	32	17	.	.	PUNCT
crln-8184	33	1	zappos	zappos	PROPN
crln-8184	33	2	’	'	PUNCT
crln-8184	33	3	focus	focus	VERB
crln-8184	33	4	on	on	ADP
crln-8184	33	5	extreme	extreme	ADJ
crln-8184	33	6	customer	customer	NOUN
crln-8184	33	7	satisfaction	satisfaction	NOUN
crln-8184	33	8	al­	al­	PROPN
crln-8184	33	9	lows	low	VERB
crln-8184	33	10	it	it	PRON
crln-8184	33	11	to	to	PART
crln-8184	33	12	rocket	rocket	VERB
crln-8184	33	13	ahead	ahead	ADV
crln-8184	33	14	of	of	ADP
crln-8184	33	15	competition	competition	NOUN
crln-8184	33	16	and	and	CCONJ
crln-8184	33	17	provides	provide	VERB
crln-8184	33	18	a	a	DET
crln-8184	33	19	rehabilitated	rehabilitate	VERB
crln-8184	33	20	model	model	NOUN
crln-8184	33	21	of	of	ADP
crln-8184	33	22	customer	customer	NOUN
crln-8184	33	23	service	service	NOUN
crln-8184	33	24	.	.	PUNCT
crln-8184	34	1	regularly	regularly	ADV
crln-8184	34	2	consult	consult	VERB
crln-8184	34	3	with	with	ADP
crln-8184	34	4	library	library	ADJ
crln-8184	34	5	staff	staff	NOUN
crln-8184	34	6	and	and	CCONJ
crln-8184	34	7	student	student	NOUN
crln-8184	34	8	workers	worker	NOUN
crln-8184	34	9	for	for	ADP
crln-8184	34	10	their	their	PRON
crln-8184	34	11	insights	insight	NOUN
crln-8184	34	12	about	about	ADP
crln-8184	34	13	improvements	improvement	NOUN
crln-8184	34	14	to	to	ADP
crln-8184	34	15	library	library	NOUN
crln-8184	34	16	services	service	NOUN
crln-8184	34	17	and	and	CCONJ
crln-8184	34	18	outreach	outreach	NOUN
crln-8184	34	19	.	.	PUNCT
crln-8184	35	1	3	3	X
crln-8184	35	2	.	.	X
crln-8184	35	3	create	create	VERB
crln-8184	35	4	fun	fun	NOUN
crln-8184	35	5	and	and	CCONJ
crln-8184	35	6	a	a	DET
crln-8184	35	7	little	little	ADJ
crln-8184	35	8	weirdness	weirdness	NOUN
crln-8184	35	9	.	.	PUNCT
crln-8184	36	1	even	even	ADV
crln-8184	36	2	today	today	NOUN
crln-8184	36	3	,	,	PUNCT
crln-8184	36	4	with	with	ADP
crln-8184	36	5	scores	score	NOUN
crln-8184	36	6	of	of	ADP
crln-8184	36	7	chic	chic	ADJ
crln-8184	36	8	,	,	PUNCT
crln-8184	36	9	sociable	sociable	ADJ
crln-8184	36	10	people	people	NOUN
crln-8184	36	11	drawn	draw	VERB
crln-8184	36	12	into	into	ADP
crln-8184	36	13	the	the	DET
crln-8184	36	14	profession	profession	NOUN
crln-8184	36	15	,	,	PUNCT
crln-8184	36	16	old	old	ADJ
crln-8184	36	17	ste­	ste­	PROPN
crln-8184	36	18	reotypes	reotype	NOUN
crln-8184	36	19	persist	persist	VERB
crln-8184	36	20	.	.	PUNCT
crln-8184	37	1	do	do	AUX
crln-8184	37	2	not	not	PART
crln-8184	37	3	seem	seem	VERB
crln-8184	37	4	dour	dour	ADJ
crln-8184	37	5	,	,	PUNCT
crln-8184	37	6	unap­	unap­	PROPN
crln-8184	37	7	proachable	proachable	NOUN
crln-8184	37	8	,	,	PUNCT
crln-8184	37	9	and	and	CCONJ
crln-8184	37	10	boring	boring	NOUN
crln-8184	37	11	.	.	PUNCT
crln-8184	38	1	laugh	laugh	VERB
crln-8184	38	2	and	and	CCONJ
crln-8184	38	3	smile	smile	VERB
crln-8184	38	4	;	;	PUNCT
crln-8184	38	5	inject	inject	VERB
crln-8184	38	6	humor	humor	NOUN
crln-8184	38	7	into	into	ADP
crln-8184	38	8	the	the	DET
crln-8184	38	9	library	library	NOUN
crln-8184	38	10	and	and	CCONJ
crln-8184	38	11	into	into	ADP
crln-8184	38	12	your	your	PRON
crln-8184	38	13	relationships	relationship	NOUN
crln-8184	38	14	.	.	PUNCT
crln-8184	39	1	organizational	organizational	ADJ
crln-8184	39	2	culture	culture	NOUN
crln-8184	39	3	,	,	PUNCT
crln-8184	39	4	which	which	PRON
crln-8184	39	5	celebrates	celebrate	VERB
crln-8184	39	6	and	and	CCONJ
crln-8184	39	7	embraces	embrace	VERB
crln-8184	39	8	the	the	DET
crln-8184	39	9	diversity	diversity	NOUN
crln-8184	39	10	of	of	ADP
crln-8184	39	11	each	each	DET
crln-8184	39	12	person	person	NOUN
crln-8184	39	13	,	,	PUNCT
crln-8184	39	14	makes	make	VERB
crln-8184	39	15	zappos	zappos	PROPN
crln-8184	39	16	successful	successful	ADJ
crln-8184	39	17	.	.	PUNCT
crln-8184	40	1	zap­	zap­	PROPN
crln-8184	40	2	pos	pos	NOUN
crln-8184	40	3	’	'	PUNCT
crln-8184	40	4	employees	employee	NOUN
crln-8184	40	5	don	don	VERB
crln-8184	40	6	costumes	costume	NOUN
crln-8184	40	7	and	and	CCONJ
crln-8184	40	8	parade	parade	VERB
crln-8184	40	9	across	across	ADP
crln-8184	40	10	the	the	DET
crln-8184	40	11	call	call	NOUN
crln-8184	40	12	center	center	NOUN
crln-8184	40	13	floor	floor	NOUN
crln-8184	40	14	to	to	PART
crln-8184	40	15	spark	spark	VERB
crln-8184	40	16	team	team	NOUN
crln-8184	40	17	spirit	spirit	NOUN
crln-8184	40	18	and	and	CCONJ
crln-8184	40	19	motivate	motivate	ADJ
crln-8184	40	20	workers	worker	NOUN
crln-8184	40	21	as	as	ADP
crln-8184	40	22	the	the	DET
crln-8184	40	23	day	day	NOUN
crln-8184	40	24	pro­	pro­	NOUN
crln-8184	40	25	gresses	gresse	VERB
crln-8184	40	26	.	.	PUNCT
crln-8184	41	1	they	they	PRON
crln-8184	41	2	collaborate	collaborate	VERB
crln-8184	41	3	to	to	PART
crln-8184	41	4	create	create	VERB
crln-8184	41	5	videos	video	NOUN
crln-8184	41	6	to	to	PART
crln-8184	41	7	cheer	cheer	VERB
crln-8184	41	8	up	up	ADP
crln-8184	41	9	co­workers	co­worker	NOUN
crln-8184	41	10	and	and	CCONJ
crln-8184	41	11	to	to	PART
crln-8184	41	12	persuade	persuade	VERB
crln-8184	41	13	celeb­	celeb­	PROPN
crln-8184	41	14	rities	ritie	NOUN
crln-8184	41	15	,	,	PUNCT
crln-8184	41	16	such	such	ADJ
crln-8184	41	17	as	as	ADP
crln-8184	41	18	ellen	ellen	PROPN
crln-8184	41	19	degeneres	degeneres	PROPN
crln-8184	41	20	,	,	PUNCT
crln-8184	41	21	to	to	PART
crln-8184	41	22	visit	visit	VERB
crln-8184	41	23	the	the	DET
crln-8184	41	24	zappos	zappos	PROPN
crln-8184	41	25	team.4	team.4	PROPN
crln-8184	41	26	then	then	ADV
crln-8184	41	27	the	the	DET
crln-8184	41	28	videos	video	NOUN
crln-8184	41	29	are	be	AUX
crln-8184	41	30	shared	share	VERB
crln-8184	41	31	on	on	ADP
crln-8184	41	32	youtube	youtube	NOUN
crln-8184	41	33	and	and	CCONJ
crln-8184	41	34	facebook	facebook	NOUN
crln-8184	41	35	for	for	ADP
crln-8184	41	36	broader	broad	ADJ
crln-8184	41	37	distribu­	distribu­	PROPN
crln-8184	41	38	tion	tion	NOUN
crln-8184	41	39	and	and	CCONJ
crln-8184	41	40	appreciation	appreciation	NOUN
crln-8184	41	41	.	.	PUNCT
crln-8184	42	1	zappos	zappos	PROPN
crln-8184	42	2	’	'	PUNCT
crln-8184	42	3	team	team	NOUN
crln-8184	42	4	verve	verve	NOUN
crln-8184	42	5	and	and	CCONJ
crln-8184	42	6	sentiments	sentiment	NOUN
crln-8184	42	7	are	be	AUX
crln-8184	42	8	viral	viral	ADJ
crln-8184	42	9	.	.	PUNCT
crln-8184	43	1	though	though	SCONJ
crln-8184	43	2	book	book	NOUN
crln-8184	43	3	cart	cart	NOUN
crln-8184	43	4	drill	drill	NOUN
crln-8184	43	5	teams	team	NOUN
crln-8184	43	6	are	be	AUX
crln-8184	43	7	often	often	ADV
crln-8184	43	8	the	the	DET
crln-8184	43	9	province	province	NOUN
crln-8184	43	10	of	of	ADP
crln-8184	43	11	public	public	ADJ
crln-8184	43	12	librarians	librarian	NOUN
crln-8184	43	13	and	and	CCONJ
crln-8184	43	14	slis	slis	ADJ
crln-8184	43	15	students	student	NOUN
crln-8184	43	16	,	,	PUNCT
crln-8184	43	17	forming	form	VERB
crln-8184	43	18	a	a	DET
crln-8184	43	19	group	group	NOUN
crln-8184	43	20	and	and	CCONJ
crln-8184	43	21	offering	offer	VERB
crln-8184	43	22	“	"	PUNCT
crln-8184	43	23	exhibition	exhibition	NOUN
crln-8184	43	24	”	"	PUNCT
crln-8184	43	25	performances	performance	NOUN
crln-8184	43	26	across	across	ADP
crln-8184	43	27	campus	campus	NOUN
crln-8184	43	28	is	be	AUX
crln-8184	43	29	one	one	NUM
crln-8184	43	30	way	way	NOUN
crln-8184	43	31	to	to	PART
crln-8184	43	32	demonstrate	demonstrate	VERB
crln-8184	43	33	both	both	CCONJ
crln-8184	43	34	flair	flair	ADJ
crln-8184	43	35	and	and	CCONJ
crln-8184	43	36	fun	fun	NOUN
crln-8184	43	37	happening	happen	VERB
crln-8184	43	38	in	in	ADP
crln-8184	43	39	the	the	DET
crln-8184	43	40	library	library	NOUN
crln-8184	43	41	.	.	PUNCT
crln-8184	44	1	4	4	NUM
crln-8184	44	2	.	.	X
crln-8184	45	1	b	b	X
crln-8184	45	2	e	e	X
crln-8184	45	3	a	a	PROPN
crln-8184	45	4	d	d	X
crln-8184	45	5	v	v	X
crln-8184	45	6	e	e	NOUN
crln-8184	45	7	n	n	ADP
crln-8184	45	8	t	t	NOUN
crln-8184	45	9	u	u	NOUN
crln-8184	45	10	r	r	NOUN
crln-8184	45	11	o	o	X
crln-8184	45	12	u	u	NOUN
crln-8184	45	13	s	s	PROPN
crln-8184	45	14	,	,	PUNCT
crln-8184	45	15	c	c	PROPN
crln-8184	45	16	r	r	NOUN
crln-8184	45	17	e	e	PROPN
crln-8184	45	18	a	a	PROPN
crln-8184	45	19	t	t	NOUN
crln-8184	45	20	i	i	PRON
crln-8184	45	21	v	v	NOUN
crln-8184	45	22	e	e	NOUN
crln-8184	45	23	,	,	PUNCT
crln-8184	45	24	a	a	DET
crln-8184	45	25	n	n	NOUN
crln-8184	45	26	d	d	ADV
crln-8184	45	27	open	open	ADJ
crln-8184	45	28	-	-	PUNCT
crln-8184	45	29	minded	minded	ADJ
crln-8184	45	30	.	.	PUNCT
crln-8184	46	1	leap	leap	VERB
crln-8184	46	2	into	into	ADP
crln-8184	46	3	a	a	DET
crln-8184	46	4	new	new	ADJ
crln-8184	46	5	service	service	NOUN
crln-8184	46	6	or	or	CCONJ
crln-8184	46	7	outreach	outreach	NOUN
crln-8184	46	8	area	area	NOUN
crln-8184	46	9	to	to	PART
crln-8184	46	10	learn	learn	VERB
crln-8184	46	11	fresh	fresh	ADJ
crln-8184	46	12	skills	skill	NOUN
crln-8184	46	13	.	.	PUNCT
crln-8184	47	1	we	we	PRON
crln-8184	47	2	learn	learn	VERB
crln-8184	47	3	little	little	ADJ
crln-8184	47	4	from	from	ADP
crln-8184	47	5	business	business	NOUN
crln-8184	47	6	as	as	ADP
crln-8184	47	7	usual	usual	ADJ
crln-8184	47	8	,	,	PUNCT
crln-8184	47	9	and	and	CCONJ
crln-8184	47	10	that	that	PRON
crln-8184	47	11	is	be	AUX
crln-8184	47	12	why	why	SCONJ
crln-8184	47	13	a	a	DET
crln-8184	47	14	different	different	ADJ
crln-8184	47	15	set	set	NOUN
crln-8184	47	16	of	of	ADP
crln-8184	47	17	challenges	challenge	NOUN
crln-8184	47	18	energize	energize	VERB
crln-8184	47	19	organizations	organization	NOUN
crln-8184	47	20	.	.	PUNCT
crln-8184	48	1	explore	explore	VERB
crln-8184	48	2	possibilities	possibility	NOUN
crln-8184	48	3	like	like	ADP
crln-8184	48	4	blog­	blog­	NOUN
crln-8184	48	5	ging	ging	NOUN
crln-8184	48	6	,	,	PUNCT
crln-8184	48	7	twitter	twitter	NOUN
crln-8184	48	8	,	,	PUNCT
crln-8184	48	9	facebook	facebook	NOUN
crln-8184	48	10	,	,	PUNCT
crln-8184	48	11	and	and	CCONJ
crln-8184	48	12	other	other	ADJ
crln-8184	48	13	forms	form	NOUN
crln-8184	48	14	of	of	ADP
crln-8184	48	15	social	social	ADJ
crln-8184	48	16	media	medium	NOUN
crln-8184	48	17	to	to	PART
crln-8184	48	18	connect	connect	VERB
crln-8184	48	19	with	with	ADP
crln-8184	48	20	students	student	NOUN
crln-8184	48	21	before	before	SCONJ
crln-8184	48	22	they	they	PRON
crln-8184	48	23	become	become	VERB
crln-8184	48	24	ubiquitous	ubiquitous	ADJ
crln-8184	48	25	and	and	CCONJ
crln-8184	48	26	passé	passé	NOUN
crln-8184	48	27	.	.	PUNCT
crln-8184	49	1	be	be	AUX
crln-8184	49	2	an	an	DET
crln-8184	49	3	early	early	ADJ
crln-8184	49	4	adopter	adopter	NOUN
crln-8184	49	5	or	or	CCONJ
crln-8184	49	6	adapter	adapter	NOUN
crln-8184	49	7	of	of	ADP
crln-8184	49	8	new	new	ADJ
crln-8184	49	9	media	medium	NOUN
crln-8184	49	10	.	.	PUNCT
crln-8184	50	1	in­	in­	NOUN
crln-8184	50	2	stead	stead	NOUN
crln-8184	50	3	of	of	ADP
crln-8184	50	4	handing	hand	VERB
crln-8184	50	5	out	out	ADP
crln-8184	50	6	paper	paper	NOUN
crln-8184	50	7	business	business	NOUN
crln-8184	50	8	cards	card	NOUN
crln-8184	50	9	to	to	ADP
crln-8184	50	10	students	student	NOUN
crln-8184	50	11	,	,	PUNCT
crln-8184	50	12	as	as	SCONJ
crln-8184	50	13	suggested	suggest	VERB
crln-8184	50	14	in	in	ADP
crln-8184	50	15	the	the	DET
crln-8184	50	16	fi	fi	NOUN
crln-8184	50	17	rst	rst	PROPN
crln-8184	50	18	core	core	NOUN
crln-8184	50	19	value	value	NOUN
crln-8184	50	20	,	,	PUNCT
crln-8184	50	21	text	text	VERB
crln-8184	50	22	your	your	PRON
crln-8184	50	23	business	business	NOUN
crln-8184	50	24	card	card	NOUN
crln-8184	50	25	information	information	NOUN
crln-8184	50	26	to	to	ADP
crln-8184	50	27	students	student	NOUN
crln-8184	50	28	via	via	ADP
crln-8184	50	29	contxts	contxts	NOUN
crln-8184	50	30	,	,	PUNCT
crln-8184	50	31	which	which	PRON
crln-8184	50	32	uses	use	VERB
crln-8184	50	33	sms	sms	PROPN
crln-8184	50	34	(	(	PUNCT
crln-8184	50	35	short	short	ADJ
crln-8184	50	36	message	message	NOUN
crln-8184	50	37	service	service	NOUN
crln-8184	50	38	)	)	PUNCT
crln-8184	50	39	technology	technology	NOUN
crln-8184	50	40	to	to	PART
crln-8184	50	41	exchange	exchange	VERB
crln-8184	50	42	and	and	CCONJ
crln-8184	50	43	organize	organize	VERB
crln-8184	50	44	professional	professional	ADJ
crln-8184	50	45	information	information	NOUN
crln-8184	50	46	by	by	ADP
crln-8184	50	47	cell	cell	NOUN
crln-8184	50	48	phone	phone	NOUN
crln-8184	50	49	.	.	PUNCT
crln-8184	51	1	5	5	X
crln-8184	51	2	.	.	X
crln-8184	51	3	pur	pur	AUX
crln-8184	51	4	sue	sue	VERB
crln-8184	51	5	g	g	NOUN
crln-8184	51	6	rowth	rowth	NOUN
crln-8184	51	7	and	and	CCONJ
crln-8184	51	8	lear	lear	PROPN
crln-8184	51	9	ning	ning	PROPN
crln-8184	51	10	.	.	PUNCT
crln-8184	52	1	tra­	tra­	ADJ
crln-8184	52	2	ditional	ditional	ADJ
crln-8184	52	3	types	type	NOUN
crln-8184	52	4	of	of	ADP
crln-8184	52	5	professional	professional	ADJ
crln-8184	52	6	development	development	NOUN
crln-8184	52	7	,	,	PUNCT
crln-8184	52	8	conference	conference	NOUN
crln-8184	52	9	attendance	attendance	NOUN
crln-8184	52	10	,	,	PUNCT
crln-8184	52	11	and	and	CCONJ
crln-8184	52	12	continuing	continue	VERB
crln-8184	52	13	edu­	edu­	PROPN
crln-8184	52	14	cation	cation	NOUN
crln-8184	52	15	are	be	AUX
crln-8184	52	16	critical	critical	ADJ
crln-8184	52	17	for	for	ADP
crln-8184	52	18	librarians	librarian	NOUN
crln-8184	52	19	and	and	CCONJ
crln-8184	52	20	library	library	ADJ
crln-8184	52	21	staff	staff	NOUN
crln-8184	52	22	.	.	PUNCT
crln-8184	53	1	cross	cross	NOUN
crln-8184	53	2	boundaries	boundary	NOUN
crln-8184	53	3	and	and	CCONJ
crln-8184	53	4	nose	nose	NOUN
crln-8184	53	5	about	about	ADP
crln-8184	53	6	for	for	ADP
crln-8184	53	7	trends	trend	NOUN
crln-8184	53	8	in	in	ADP
crln-8184	53	9	public	public	ADJ
crln-8184	53	10	and	and	CCONJ
crln-8184	53	11	special	special	ADJ
crln-8184	53	12	libraries	library	NOUN
crln-8184	53	13	may	may	AUX
crln-8184	53	14	2009	2009	NUM
crln-8184	53	15	289	289	NUM
crln-8184	53	16	c&rl	c&rl	PROPN
crln-8184	53	17	news	news	NOUN
crln-8184	53	18	easily	easily	ADV
crln-8184	53	19	adapted	adapt	VERB
crln-8184	53	20	to	to	ADP
crln-8184	53	21	academic	academic	ADJ
crln-8184	53	22	libraries	library	NOUN
crln-8184	53	23	.	.	PUNCT
crln-8184	54	1	look	look	VERB
crln-8184	54	2	for	for	ADP
crln-8184	54	3	opportunities	opportunity	NOUN
crln-8184	54	4	to	to	PART
crln-8184	54	5	update	update	VERB
crln-8184	54	6	your	your	PRON
crln-8184	54	7	skills	skill	NOUN
crln-8184	54	8	,	,	PUNCT
crln-8184	54	9	for	for	ADP
crln-8184	54	10	example	example	NOUN
crln-8184	54	11	,	,	PUNCT
crln-8184	54	12	by	by	ADP
crln-8184	54	13	turning	turn	VERB
crln-8184	54	14	an	an	DET
crln-8184	54	15	empty	empty	ADJ
crln-8184	54	16	space	space	NOUN
crln-8184	54	17	into	into	ADP
crln-8184	54	18	a	a	DET
crln-8184	54	19	“	"	PUNCT
crln-8184	54	20	playground	playground	NOUN
crln-8184	54	21	,	,	PUNCT
crln-8184	54	22	”	"	PUNCT
crln-8184	54	23	where	where	SCONJ
crln-8184	54	24	library	library	NOUN
crln-8184	54	25	faculty	faculty	NOUN
crln-8184	54	26	and	and	CCONJ
crln-8184	54	27	staff	staff	NOUN
crln-8184	54	28	have	have	VERB
crln-8184	54	29	fun	fun	NOUN
crln-8184	54	30	with	with	ADP
crln-8184	54	31	digital	digital	ADJ
crln-8184	54	32	equipment	equipment	NOUN
crln-8184	54	33	and	and	CCONJ
crln-8184	54	34	software	software	NOUN
crln-8184	54	35	that	that	PRON
crln-8184	54	36	they	they	PRON
crln-8184	54	37	may	may	AUX
crln-8184	54	38	not	not	PART
crln-8184	54	39	be	be	AUX
crln-8184	54	40	using	use	VERB
crln-8184	54	41	in	in	ADP
crln-8184	54	42	their	their	PRON
crln-8184	54	43	personal	personal	ADJ
crln-8184	54	44	lives	life	NOUN
crln-8184	54	45	for	for	ADP
crln-8184	54	46	financial	financial	ADJ
crln-8184	54	47	or	or	CCONJ
crln-8184	54	48	other	other	ADJ
crln-8184	54	49	rea­	rea­	NOUN
crln-8184	54	50	sons	son	NOUN
crln-8184	54	51	.	.	PUNCT
crln-8184	55	1	they	they	PRON
crln-8184	55	2	gain	gain	VERB
crln-8184	55	3	step­by­step	step­by­step	PROPN
crln-8184	55	4	knowledge	knowledge	NOUN
crln-8184	55	5	of	of	ADP
crln-8184	55	6	creating	create	VERB
crln-8184	55	7	content	content	NOUN
crln-8184	55	8	and	and	CCONJ
crln-8184	55	9	thus	thus	ADV
crln-8184	55	10	empowered	empower	VERB
crln-8184	55	11	,	,	PUNCT
crln-8184	55	12	can	can	AUX
crln-8184	55	13	troubleshoot	troubleshoot	VERB
crln-8184	55	14	questions	question	NOUN
crln-8184	55	15	students	student	NOUN
crln-8184	55	16	encounter	encounter	VERB
crln-8184	55	17	as	as	SCONJ
crln-8184	55	18	they	they	PRON
crln-8184	55	19	use	use	VERB
crln-8184	55	20	technology	technology	NOUN
crln-8184	55	21	within	within	ADP
crln-8184	55	22	assignments	assignment	NOUN
crln-8184	55	23	.	.	PUNCT
crln-8184	56	1	6	6	NUM
crln-8184	56	2	.	.	X
crln-8184	57	1	b	b	X
crln-8184	57	2	u	u	NOUN
crln-8184	58	1	i	i	NOUN
crln-8184	58	2	l	l	NOUN
crln-8184	59	1	d	d	X
crln-8184	59	2	o	o	X
crln-8184	59	3	p	p	X
crln-8184	59	4	e	e	PROPN
crln-8184	59	5	n	n	CCONJ
crln-8184	59	6	a	a	DET
crln-8184	59	7	n	n	NOUN
crln-8184	59	8	d	d	NOUN
crln-8184	59	9	h	h	NOUN
crln-8184	59	10	o	o	NOUN
crln-8184	59	11	n	n	NUM
crln-8184	59	12	e	e	NOUN
crln-8184	59	13	s	s	PROPN
crln-8184	59	14	t	t	NOUN
crln-8184	59	15	r	r	NOUN
crln-8184	59	16	e	e	NOUN
crln-8184	59	17	l	l	NOUN
crln-8184	59	18	a	a	NOUN
crln-8184	59	19	t	t	NOUN
crln-8184	60	1	i	i	PRON
crln-8184	60	2	o	o	VERB
crln-8184	60	3	n	n	PRON
crln-8184	60	4	ships	ship	NOUN
crln-8184	60	5	with	with	ADP
crln-8184	60	6	communication	communication	NOUN
crln-8184	60	7	.	.	PUNCT
crln-8184	61	1	connect	connect	VERB
crln-8184	61	2	with	with	ADP
crln-8184	61	3	library	library	NOUN
crln-8184	61	4	users	user	NOUN
crln-8184	61	5	across	across	ADP
crln-8184	61	6	platforms	platform	NOUN
crln-8184	61	7	,	,	PUNCT
crln-8184	61	8	both	both	CCONJ
crln-8184	61	9	in	in	ADP
crln-8184	61	10	person	person	NOUN
crln-8184	61	11	and	and	CCONJ
crln-8184	61	12	online	online	NOUN
crln-8184	61	13	,	,	PUNCT
crln-8184	61	14	and	and	CCONJ
crln-8184	61	15	then	then	ADV
crln-8184	61	16	communicate	communicate	VERB
crln-8184	61	17	.	.	PUNCT
crln-8184	62	1	offer	offer	VERB
crln-8184	62	2	regular	regular	ADJ
crln-8184	62	3	library	library	NOUN
crln-8184	62	4	content	content	NOUN
crln-8184	62	5	.	.	PUNCT
crln-8184	63	1	introduce	introduce	VERB
crln-8184	63	2	students	student	NOUN
crln-8184	63	3	to	to	PART
crln-8184	63	4	twitter	twitter	VERB
crln-8184	63	5	and	and	CCONJ
crln-8184	63	6	recommend	recommend	VERB
crln-8184	63	7	they	they	PRON
crln-8184	63	8	tweet	tweet	VERB
crln-8184	63	9	during	during	ADP
crln-8184	63	10	a	a	DET
crln-8184	63	11	li	li	PROPN
crln-8184	63	12	/	/	SYM
crln-8184	63	13	bi	bi	ADJ
crln-8184	63	14	session	session	NOUN
crln-8184	63	15	so	so	SCONJ
crln-8184	63	16	that	that	SCONJ
crln-8184	63	17	you	you	PRON
crln-8184	63	18	have	have	VERB
crln-8184	63	19	immediate	immediate	ADJ
crln-8184	63	20	and	and	CCONJ
crln-8184	63	21	honest	honest	ADJ
crln-8184	63	22	assessment	assessment	NOUN
crln-8184	63	23	of	of	ADP
crln-8184	63	24	your	your	PRON
crln-8184	63	25	teaching	teaching	NOUN
crln-8184	63	26	effectiveness	effectiveness	NOUN
crln-8184	63	27	by	by	ADP
crln-8184	63	28	way	way	NOUN
crln-8184	63	29	of	of	ADP
crln-8184	63	30	twitter	twitter	NOUN
crln-8184	63	31	’s	’s	PART
crln-8184	63	32	instant	instant	ADJ
crln-8184	63	33	feedback	feedback	NOUN
crln-8184	63	34	loop	loop	NOUN
crln-8184	63	35	.	.	PUNCT
crln-8184	64	1	this	this	DET
crln-8184	64	2	style	style	NOUN
crln-8184	64	3	of	of	ADP
crln-8184	64	4	transparency	transparency	NOUN
crln-8184	64	5	is	be	AUX
crln-8184	64	6	a	a	DET
crln-8184	64	7	daring	daring	ADJ
crln-8184	64	8	move	move	NOUN
crln-8184	64	9	,	,	PUNCT
crln-8184	64	10	but	but	CCONJ
crln-8184	64	11	one	one	NOUN
crln-8184	64	12	that	that	PRON
crln-8184	64	13	endows	endow	VERB
crln-8184	64	14	students	student	NOUN
crln-8184	64	15	with	with	ADP
crln-8184	64	16	control	control	NOUN
crln-8184	64	17	,	,	PUNCT
crln-8184	64	18	your	your	PRON
crln-8184	64	19	trust	trust	NOUN
crln-8184	64	20	,	,	PUNCT
crln-8184	64	21	and	and	CCONJ
crln-8184	64	22	a	a	DET
crln-8184	64	23	vested	vested	ADJ
crln-8184	64	24	interest	interest	NOUN
crln-8184	64	25	in	in	ADP
crln-8184	64	26	the	the	DET
crln-8184	64	27	session	session	NOUN
crln-8184	64	28	.	.	PUNCT
crln-8184	65	1	7	7	X
crln-8184	65	2	.	.	X
crln-8184	65	3	build	build	VERB
crln-8184	65	4	a	a	DET
crln-8184	65	5	positive	positive	ADJ
crln-8184	65	6	team	team	NOUN
crln-8184	65	7	and	and	CCONJ
crln-8184	65	8	f	f	PROPN
crln-8184	65	9	amil	amil	PROPN
crln-8184	65	10	y	y	PROPN
crln-8184	65	11	spirit	spirit	PROPN
crln-8184	65	12	.	.	PUNCT
crln-8184	66	1	from	from	ADP
crln-8184	66	2	the	the	DET
crln-8184	66	3	start	start	NOUN
crln-8184	66	4	,	,	PUNCT
crln-8184	66	5	zappos	zappos	PROPN
crln-8184	66	6	’	'	PUNCT
crln-8184	66	7	conscien­	conscien­	PROPN
crln-8184	66	8	tiously	tiously	ADV
crln-8184	66	9	builds	build	VERB
crln-8184	66	10	teams	team	NOUN
crln-8184	66	11	via	via	ADP
crln-8184	66	12	strict	strict	ADJ
crln-8184	66	13	hiring	hiring	NOUN
crln-8184	66	14	and	and	CCONJ
crln-8184	66	15	training	training	NOUN
crln-8184	66	16	practices	practice	NOUN
crln-8184	66	17	,	,	PUNCT
crln-8184	66	18	which	which	PRON
crln-8184	66	19	are	be	AUX
crln-8184	66	20	key	key	ADJ
crln-8184	66	21	in	in	ADP
crln-8184	66	22	creating	create	VERB
crln-8184	66	23	and	and	CCONJ
crln-8184	66	24	sustaining	sustain	VERB
crln-8184	66	25	the	the	DET
crln-8184	66	26	organizational	organizational	ADJ
crln-8184	66	27	culture	culture	NOUN
crln-8184	66	28	that	that	PRON
crln-8184	66	29	spawns	spawn	VERB
crln-8184	66	30	excellence	excellence	NOUN
crln-8184	66	31	in	in	ADP
crln-8184	66	32	customer	customer	NOUN
crln-8184	66	33	service	service	NOUN
crln-8184	66	34	.	.	PUNCT
crln-8184	67	1	po­	po­	PROPN
crln-8184	67	2	tential	tential	ADJ
crln-8184	67	3	employees	employee	NOUN
crln-8184	67	4	are	be	AUX
crln-8184	67	5	carefully	carefully	ADV
crln-8184	67	6	questioned	question	VERB
crln-8184	67	7	,	,	PUNCT
crln-8184	67	8	trained	train	VERB
crln-8184	67	9	,	,	PUNCT
crln-8184	67	10	and	and	CCONJ
crln-8184	67	11	offered	offer	VERB
crln-8184	67	12	a	a	DET
crln-8184	67	13	$	$	SYM
crln-8184	67	14	2,000	2,000	NUM
crln-8184	67	15	incentive	incentive	NOUN
crln-8184	67	16	to	to	PART
crln-8184	67	17	quit	quit	VERB
crln-8184	67	18	in	in	ADP
crln-8184	67	19	the	the	DET
crln-8184	67	20	first	first	ADJ
crln-8184	67	21	few	few	ADJ
crln-8184	67	22	weeks	week	NOUN
crln-8184	67	23	so	so	SCONJ
crln-8184	67	24	that	that	SCONJ
crln-8184	67	25	they	they	PRON
crln-8184	67	26	do	do	AUX
crln-8184	67	27	not	not	PART
crln-8184	67	28	adversely	adversely	ADV
crln-8184	67	29	affect	affect	VERB
crln-8184	67	30	the	the	DET
crln-8184	67	31	team	team	NOUN
crln-8184	67	32	’s	’s	PART
crln-8184	67	33	vibe.5	vibe.5	VERB
crln-8184	67	34	with	with	ADP
crln-8184	67	35	applicants	applicant	NOUN
crln-8184	67	36	for	for	ADP
crln-8184	67	37	vacant	vacant	ADJ
crln-8184	67	38	librarian	librarian	ADJ
crln-8184	67	39	positions	position	NOUN
crln-8184	67	40	numbering	number	VERB
crln-8184	67	41	in	in	ADP
crln-8184	67	42	the	the	DET
crln-8184	67	43	hundreds	hundred	NOUN
crln-8184	67	44	,	,	PUNCT
crln-8184	67	45	there	there	PRON
crln-8184	67	46	is	be	VERB
crln-8184	67	47	no	no	DET
crln-8184	67	48	reason	reason	NOUN
crln-8184	67	49	that	that	SCONJ
crln-8184	67	50	libraries	library	NOUN
crln-8184	67	51	can	can	AUX
crln-8184	67	52	not	not	PART
crln-8184	67	53	benefit	benefit	VERB
crln-8184	67	54	from	from	ADP
crln-8184	67	55	the	the	DET
crln-8184	67	56	abundance	abundance	NOUN
crln-8184	67	57	of	of	ADP
crln-8184	67	58	applicants	applicant	NOUN
crln-8184	67	59	and	and	CCONJ
crln-8184	67	60	select	select	ADJ
crln-8184	67	61	candi­	candi­	ADJ
crln-8184	67	62	dates	date	NOUN
crln-8184	67	63	who	who	PRON
crln-8184	67	64	impart	impart	VERB
crln-8184	67	65	optimism	optimism	NOUN
crln-8184	67	66	and	and	CCONJ
crln-8184	67	67	innovation	innovation	NOUN
crln-8184	67	68	.	.	PUNCT
crln-8184	68	1	bolster	bolster	VERB
crln-8184	68	2	your	your	PRON
crln-8184	68	3	networks	network	NOUN
crln-8184	68	4	with	with	ADP
crln-8184	68	5	novel	novel	ADJ
crln-8184	68	6	forms	form	NOUN
crln-8184	68	7	of	of	ADP
crln-8184	68	8	communication	communication	NOUN
crln-8184	68	9	.	.	PUNCT
crln-8184	69	1	connect	connect	VERB
crln-8184	69	2	with	with	ADP
crln-8184	69	3	your	your	PRON
crln-8184	69	4	col­	col­	NOUN
crln-8184	69	5	leagues	league	NOUN
crln-8184	69	6	outside	outside	ADP
crln-8184	69	7	of	of	ADP
crln-8184	69	8	the	the	DET
crln-8184	69	9	library	library	NOUN
crln-8184	69	10	the	the	DET
crln-8184	69	11	old	old	ADJ
crln-8184	69	12	fash­	fash­	NOUN
crln-8184	69	13	ioned	ioned	ADJ
crln-8184	69	14	way	way	NOUN
crln-8184	69	15	with	with	ADP
crln-8184	69	16	a	a	DET
crln-8184	69	17	weekly	weekly	ADJ
crln-8184	69	18	lunch	lunch	NOUN
crln-8184	69	19	or	or	CCONJ
crln-8184	69	20	coffee	coffee	NOUN
crln-8184	69	21	klatch	klatch	NOUN
crln-8184	69	22	,	,	PUNCT
crln-8184	69	23	as	as	ADV
crln-8184	69	24	well	well	ADV
crln-8184	69	25	as	as	ADP
crln-8184	69	26	by	by	ADP
crln-8184	69	27	using	use	VERB
crln-8184	69	28	social	social	ADJ
crln-8184	69	29	media	medium	NOUN
crln-8184	69	30	.	.	PUNCT
crln-8184	70	1	exchanges	exchange	NOUN
crln-8184	70	2	outside	outside	ADP
crln-8184	70	3	the	the	DET
crln-8184	70	4	office	office	NOUN
crln-8184	70	5	can	can	AUX
crln-8184	70	6	kindle	kindle	VERB
crln-8184	70	7	novel	novel	ADJ
crln-8184	70	8	ideas	idea	NOUN
crln-8184	70	9	because	because	SCONJ
crln-8184	70	10	stress	stress	NOUN
crln-8184	70	11	levels	level	NOUN
crln-8184	70	12	are	be	AUX
crln-8184	70	13	re­	re­	PROPN
crln-8184	70	14	duced	duce	VERB
crln-8184	70	15	,	,	PUNCT
crln-8184	70	16	guards	guard	NOUN
crln-8184	70	17	are	be	AUX
crln-8184	70	18	down	down	ADV
crln-8184	70	19	,	,	PUNCT
crln-8184	70	20	and	and	CCONJ
crln-8184	70	21	attitudes	attitude	NOUN
crln-8184	70	22	are	be	AUX
crln-8184	70	23	cheerful	cheerful	ADJ
crln-8184	70	24	outside	outside	ADP
crln-8184	70	25	of	of	ADP
crln-8184	70	26	the	the	DET
crln-8184	70	27	office	office	NOUN
crln-8184	70	28	.	.	PUNCT
crln-8184	71	1	managers	manager	NOUN
crln-8184	71	2	at	at	ADP
crln-8184	71	3	zappos	zappos	PROPN
crln-8184	71	4	are	be	AUX
crln-8184	71	5	encouraged	encourage	VERB
crln-8184	71	6	to	to	PART
crln-8184	71	7	spend	spend	VERB
crln-8184	71	8	10	10	NUM
crln-8184	71	9	to	to	PART
crln-8184	71	10	20	20	NUM
crln-8184	71	11	percent	percent	NOUN
crln-8184	71	12	of	of	ADP
crln-8184	71	13	their	their	PRON
crln-8184	71	14	personal	personal	ADJ
crln-8184	71	15	time	time	NOUN
crln-8184	71	16	with	with	ADP
crln-8184	71	17	workers	worker	NOUN
crln-8184	71	18	outside	outside	ADP
crln-8184	71	19	the	the	DET
crln-8184	71	20	call	call	NOUN
crln-8184	71	21	center	center	NOUN
crln-8184	71	22	.	.	PUNCT
crln-8184	72	1	at	at	ADP
crln-8184	72	2	zappos	zappos	PROPN
crln-8184	72	3	employees	employee	NOUN
crln-8184	72	4	reward	reward	VERB
crln-8184	72	5	each	each	DET
crln-8184	72	6	other	other	ADJ
crln-8184	72	7	with	with	ADP
crln-8184	72	8	$	$	SYM
crln-8184	72	9	50	50	NUM
crln-8184	72	10	bonuses	bonus	NOUN
crln-8184	72	11	for	for	ADP
crln-8184	72	12	a	a	DET
crln-8184	72	13	job	job	NOUN
crln-8184	72	14	well	well	INTJ
crln-8184	72	15	done.6	done.6	NOUN
crln-8184	72	16	when	when	SCONJ
crln-8184	72	17	one	one	NUM
crln-8184	72	18	worker	worker	NOUN
crln-8184	72	19	is	be	AUX
crln-8184	72	20	impressed	impress	VERB
crln-8184	72	21	by	by	ADP
crln-8184	72	22	the	the	DET
crln-8184	72	23	creativity	creativity	NOUN
crln-8184	72	24	or	or	CCONJ
crln-8184	72	25	altruism	altruism	NOUN
crln-8184	72	26	of	of	ADP
crln-8184	72	27	another	another	PRON
crln-8184	72	28	,	,	PUNCT
crln-8184	72	29	they	they	PRON
crln-8184	72	30	submit	submit	VERB
crln-8184	72	31	a	a	DET
crln-8184	72	32	request	request	NOUN
crln-8184	72	33	citing	cite	VERB
crln-8184	72	34	the	the	DET
crln-8184	72	35	reason	reason	NOUN
crln-8184	72	36	their	their	PRON
crln-8184	72	37	co­worker	co­worker	NOUN
crln-8184	72	38	awed	awe	VERB
crln-8184	72	39	them	they	PRON
crln-8184	72	40	via	via	ADP
crln-8184	72	41	their	their	PRON
crln-8184	72	42	software	software	NOUN
crln-8184	72	43	.	.	PUNCT
crln-8184	73	1	once	once	ADV
crln-8184	73	2	approved	approve	VERB
crln-8184	73	3	by	by	ADP
crln-8184	73	4	their	their	PRON
crln-8184	73	5	manager	manager	NOUN
crln-8184	73	6	,	,	PUNCT
crln-8184	73	7	the	the	DET
crln-8184	73	8	nominee	nominee	NOUN
crln-8184	73	9	prints	print	NOUN
crln-8184	73	10	,	,	PUNCT
crln-8184	73	11	decorates	decorate	VERB
crln-8184	73	12	,	,	PUNCT
crln-8184	73	13	and	and	CCONJ
crln-8184	73	14	gives	give	VERB
crln-8184	73	15	it	it	PRON
crln-8184	73	16	to	to	ADP
crln-8184	73	17	the	the	DET
crln-8184	73	18	person	person	NOUN
crln-8184	73	19	who	who	PRON
crln-8184	73	20	impressed	impress	VERB
crln-8184	73	21	them	they	PRON
crln-8184	73	22	.	.	PUNCT
crln-8184	74	1	the	the	DET
crln-8184	74	2	award	award	NOUN
crln-8184	74	3	winner	winner	NOUN
crln-8184	74	4	sees	see	VERB
crln-8184	74	5	the	the	DET
crln-8184	74	6	$	$	SYM
crln-8184	74	7	50	50	NUM
crln-8184	74	8	in	in	ADP
crln-8184	74	9	their	their	PRON
crln-8184	74	10	next	next	ADJ
crln-8184	74	11	paycheck.7	paycheck.7	PROPN
crln-8184	74	12	zappos	zappos	PROPN
crln-8184	74	13	employees	employee	NOUN
crln-8184	74	14	develop	develop	VERB
crln-8184	74	15	strong	strong	ADJ
crln-8184	74	16	rela­	rela­	NOUN
crln-8184	74	17	tionships	tionship	NOUN
crln-8184	74	18	and	and	CCONJ
crln-8184	74	19	emotional	emotional	ADJ
crln-8184	74	20	connections	connection	NOUN
crln-8184	74	21	with	with	ADP
crln-8184	74	22	their	their	PRON
crln-8184	74	23	team	team	NOUN
crln-8184	74	24	and	and	CCONJ
crln-8184	74	25	the	the	DET
crln-8184	74	26	ceo	ceo	NOUN
crln-8184	74	27	by	by	ADP
crln-8184	74	28	using	use	VERB
crln-8184	74	29	twitter	twitter	NOUN
crln-8184	74	30	and	and	CCONJ
crln-8184	74	31	facebook	facebook	NOUN
crln-8184	74	32	as	as	ADP
crln-8184	74	33	part	part	NOUN
crln-8184	74	34	of	of	ADP
crln-8184	74	35	their	their	PRON
crln-8184	74	36	daily	daily	ADJ
crln-8184	74	37	work	work	NOUN
crln-8184	74	38	flow	flow	NOUN
crln-8184	74	39	.	.	PUNCT
crln-8184	75	1	librarians	librarian	NOUN
crln-8184	75	2	can	can	AUX
crln-8184	75	3	not	not	PART
crln-8184	75	4	give	give	VERB
crln-8184	75	5	one	one	NUM
crln-8184	75	6	another	another	DET
crln-8184	75	7	$	$	SYM
crln-8184	75	8	50	50	NUM
crln-8184	75	9	bonuses	bonus	NOUN
crln-8184	75	10	,	,	PUNCT
crln-8184	75	11	but	but	CCONJ
crln-8184	75	12	how	how	SCONJ
crln-8184	75	13	often	often	ADV
crln-8184	75	14	do	do	AUX
crln-8184	75	15	we	we	PRON
crln-8184	75	16	nominate	nominate	VERB
crln-8184	75	17	one	one	NUM
crln-8184	75	18	another	another	DET
crln-8184	75	19	for	for	ADP
crln-8184	75	20	awards	award	NOUN
crln-8184	75	21	?	?	PUNCT
crln-8184	76	1	make	make	VERB
crln-8184	76	2	it	it	PRON
crln-8184	76	3	a	a	DET
crln-8184	76	4	point	point	NOUN
crln-8184	76	5	to	to	PART
crln-8184	76	6	recommend	recommend	VERB
crln-8184	76	7	your	your	PRON
crln-8184	76	8	colleagues	colleague	NOUN
crln-8184	76	9	for	for	ADP
crln-8184	76	10	institutional	institutional	ADJ
crln-8184	76	11	,	,	PUNCT
crln-8184	76	12	regional	regional	ADJ
crln-8184	76	13	,	,	PUNCT
crln-8184	76	14	and	and	CCONJ
crln-8184	76	15	national	national	ADJ
crln-8184	76	16	awards	award	NOUN
crln-8184	76	17	to	to	PART
crln-8184	76	18	show	show	VERB
crln-8184	76	19	your	your	PRON
crln-8184	76	20	appreciation	appreciation	NOUN
crln-8184	76	21	for	for	ADP
crln-8184	76	22	their	their	PRON
crln-8184	76	23	outstanding	outstanding	ADJ
crln-8184	76	24	perfor­	perfor­	NOUN
crln-8184	76	25	mance	mance	NOUN
crln-8184	76	26	.	.	PUNCT
crln-8184	77	1	funds	fund	NOUN
crln-8184	77	2	occasionally	occasionally	ADV
crln-8184	77	3	accompany	accompany	VERB
crln-8184	77	4	this	this	DET
crln-8184	77	5	sort	sort	NOUN
crln-8184	77	6	of	of	ADP
crln-8184	77	7	award	award	NOUN
crln-8184	77	8	.	.	PUNCT
crln-8184	78	1	experiment	experiment	NOUN
crln-8184	78	2	with	with	ADP
crln-8184	78	3	twitter	twitter	NOUN
crln-8184	78	4	in	in	ADP
crln-8184	78	5	your	your	PRON
crln-8184	78	6	library	library	NOUN
crln-8184	78	7	by	by	ADP
crln-8184	78	8	having	have	VERB
crln-8184	78	9	library	library	ADJ
crln-8184	78	10	staff	staff	NOUN
crln-8184	78	11	and	and	CCONJ
crln-8184	78	12	faculty	faculty	NOUN
crln-8184	78	13	tweet	tweet	NOUN
crln-8184	78	14	to	to	ADP
crln-8184	78	15	each	each	DET
crln-8184	78	16	other	other	ADJ
crln-8184	78	17	about	about	ADP
crln-8184	78	18	current	current	ADJ
crln-8184	78	19	trends	trend	NOUN
crln-8184	78	20	in	in	ADP
crln-8184	78	21	libraries	library	NOUN
crln-8184	78	22	or	or	CCONJ
crln-8184	78	23	areas	area	NOUN
crln-8184	78	24	of	of	ADP
crln-8184	78	25	personal	personal	ADJ
crln-8184	78	26	interest	interest	NOUN
crln-8184	78	27	,	,	PUNCT
crln-8184	78	28	such	such	ADJ
crln-8184	78	29	as	as	ADP
crln-8184	78	30	favorite	favorite	ADJ
crln-8184	78	31	comic	comic	ADJ
crln-8184	78	32	books	book	NOUN
crln-8184	78	33	,	,	PUNCT
crln-8184	78	34	local	local	ADJ
crln-8184	78	35	restaurants	restaurant	NOUN
crln-8184	78	36	,	,	PUNCT
crln-8184	78	37	or	or	CCONJ
crln-8184	78	38	tourist	tourist	NOUN
crln-8184	78	39	attractions	attraction	NOUN
crln-8184	78	40	.	.	PUNCT
crln-8184	79	1	8	8	X
crln-8184	79	2	.	.	X
crln-8184	79	3	do	do	VERB
crln-8184	79	4	more	more	ADJ
crln-8184	79	5	with	with	ADP
crln-8184	79	6	less	less	ADJ
crln-8184	79	7	.	.	PUNCT
crln-8184	80	1	zappos	zappos	NOUN
crln-8184	80	2	functions	function	NOUN
crln-8184	80	3	from	from	ADP
crln-8184	80	4	a	a	DET
crln-8184	80	5	basis	basis	NOUN
crln-8184	80	6	of	of	ADP
crln-8184	80	7	operational	operational	ADJ
crln-8184	80	8	excellence	excellence	NOUN
crln-8184	80	9	by	by	ADP
crln-8184	80	10	promoting	promote	VERB
crln-8184	80	11	efficiency	efficiency	NOUN
crln-8184	80	12	and	and	CCONJ
crln-8184	80	13	finding	find	VERB
crln-8184	80	14	the	the	DET
crln-8184	80	15	best	good	ADJ
crln-8184	80	16	way	way	NOUN
crln-8184	80	17	to	to	PART
crln-8184	80	18	do	do	VERB
crln-8184	80	19	business	business	NOUN
crln-8184	80	20	.	.	PUNCT
crln-8184	81	1	one	one	NUM
crln-8184	81	2	area	area	NOUN
crln-8184	81	3	,	,	PUNCT
crln-8184	81	4	at	at	ADP
crln-8184	81	5	least	least	ADJ
crln-8184	81	6	,	,	PUNCT
crln-8184	81	7	may	may	AUX
crln-8184	81	8	disturb	disturb	VERB
crln-8184	81	9	librarians	librarian	NOUN
crln-8184	81	10	’	'	PUNCT
crln-8184	81	11	organizational	organizational	ADJ
crln-8184	81	12	orientation	orientation	NOUN
crln-8184	81	13	:	:	PUNCT
crln-8184	81	14	zappos	zappos	PROPN
crln-8184	81	15	’	'	PUNCT
crln-8184	81	16	warehouse	warehouse	NOUN
crln-8184	81	17	is	be	AUX
crln-8184	81	18	completely	completely	ADV
crln-8184	81	19	disorga­	disorga­	VERB
crln-8184	81	20	nized.8	nized.8	NOUN
crln-8184	81	21	after	after	ADP
crln-8184	81	22	experimenting	experiment	VERB
crln-8184	81	23	with	with	ADP
crln-8184	81	24	various	various	ADJ
crln-8184	81	25	methods	method	NOUN
crln-8184	81	26	of	of	ADP
crln-8184	81	27	classifying	classify	VERB
crln-8184	81	28	shoes	shoe	NOUN
crln-8184	81	29	by	by	ADP
crln-8184	81	30	make	make	NOUN
crln-8184	81	31	,	,	PUNCT
crln-8184	81	32	model	model	NOUN
crln-8184	81	33	,	,	PUNCT
crln-8184	81	34	or	or	CCONJ
crln-8184	81	35	season	season	NOUN
crln-8184	81	36	,	,	PUNCT
crln-8184	81	37	zappos	zappos	PROPN
crln-8184	81	38	abandoned	abandon	VERB
crln-8184	81	39	orga­	orga­	ADJ
crln-8184	81	40	nizational	nizational	ADJ
crln-8184	81	41	schemes	scheme	NOUN
crln-8184	81	42	for	for	ADP
crln-8184	81	43	upc	upc	PROPN
crln-8184	81	44	logging	logging	NOUN
crln-8184	81	45	.	.	PUNCT
crln-8184	82	1	once	once	ADV
crln-8184	82	2	a	a	DET
crln-8184	82	3	box	box	NOUN
crln-8184	82	4	of	of	ADP
crln-8184	82	5	shoes	shoe	NOUN
crln-8184	82	6	enters	enter	VERB
crln-8184	82	7	the	the	DET
crln-8184	82	8	warehouse	warehouse	NOUN
crln-8184	82	9	,	,	PUNCT
crln-8184	82	10	its	its	PRON
crln-8184	82	11	upc	upc	NOUN
crln-8184	82	12	label	label	NOUN
crln-8184	82	13	is	be	AUX
crln-8184	82	14	scanned	scan	VERB
crln-8184	82	15	and	and	CCONJ
crln-8184	82	16	its	its	PRON
crln-8184	82	17	location	location	NOUN
crln-8184	82	18	is	be	AUX
crln-8184	82	19	logged	log	VERB
crln-8184	82	20	.	.	PUNCT
crln-8184	83	1	as	as	ADV
crln-8184	83	2	far	far	ADV
crln-8184	83	3	as	as	SCONJ
crln-8184	83	4	inventory	inventory	NOUN
crln-8184	83	5	control	control	NOUN
crln-8184	83	6	systems	system	NOUN
crln-8184	83	7	go	go	VERB
crln-8184	83	8	,	,	PUNCT
crln-8184	83	9	it	it	PRON
crln-8184	83	10	works	work	VERB
crln-8184	83	11	in	in	ADP
crln-8184	83	12	a	a	DET
crln-8184	83	13	warehouse	warehouse	NOUN
crln-8184	83	14	situation	situation	NOUN
crln-8184	83	15	and	and	CCONJ
crln-8184	83	16	might	might	AUX
crln-8184	83	17	in	in	ADP
crln-8184	83	18	closed	closed	ADJ
crln-8184	83	19	stacks	stack	NOUN
crln-8184	83	20	,	,	PUNCT
crln-8184	83	21	but	but	CCONJ
crln-8184	83	22	is	be	AUX
crln-8184	83	23	not	not	PART
crln-8184	83	24	recommended	recommend	VERB
crln-8184	83	25	for	for	ADP
crln-8184	83	26	academic	academic	ADJ
crln-8184	83	27	libraries	library	NOUN
crln-8184	83	28	.	.	PUNCT
crln-8184	84	1	9	9	NUM
crln-8184	84	2	.	.	X
crln-8184	85	1	b	b	X
crln-8184	86	1	e	e	NOUN
crln-8184	86	2	p	p	X
crln-8184	86	3	a	a	DET
crln-8184	86	4	s	s	X
crln-8184	86	5	s	s	X
crln-8184	86	6	i	i	NOUN
crln-8184	86	7	o	o	NOUN
crln-8184	86	8	n	n	ADP
crln-8184	86	9	a	a	DET
crln-8184	86	10	t	t	X
crln-8184	86	11	e	e	NOUN
crln-8184	86	12	a	a	DET
crln-8184	86	13	n	n	NOUN
crln-8184	86	14	d	d	NOUN
crln-8184	86	15	d	d	PROPN
crln-8184	86	16	e	e	PROPN
crln-8184	86	17	t	t	NOUN
crln-8184	86	18	e	e	PROPN
crln-8184	87	1	r	r	NOUN
crln-8184	87	2	m	m	VERB
crln-8184	87	3	i	i	PRON
crln-8184	87	4	n	n	NOUN
crln-8184	87	5	e	e	NOUN
crln-8184	87	6	d	d	PROPN
crln-8184	87	7	.	.	PUNCT
crln-8184	88	1	zappos	zappos	PROPN
crln-8184	88	2	workers	worker	NOUN
crln-8184	88	3	share	share	VERB
crln-8184	88	4	a	a	DET
crln-8184	88	5	consistent	consistent	ADJ
crln-8184	88	6	vision	vision	NOUN
crln-8184	88	7	and	and	CCONJ
crln-8184	88	8	purpose	purpose	NOUN
crln-8184	88	9	.	.	PUNCT
crln-8184	89	1	their	their	PRON
crln-8184	89	2	organizational	organizational	ADJ
crln-8184	89	3	culture	culture	NOUN
crln-8184	89	4	290c&rl	290c&rl	NUM
crln-8184	89	5	news	news	NOUN
crln-8184	89	6	may	may	AUX
crln-8184	89	7	2009	2009	NUM
crln-8184	89	8	converges	converge	NOUN
crln-8184	89	9	at	at	ADP
crln-8184	89	10	the	the	DET
crln-8184	89	11	goal	goal	NOUN
crln-8184	89	12	of	of	ADP
crln-8184	89	13	fi	fi	NOUN
crln-8184	89	14	nessing	nesse	VERB
crln-8184	89	15	customer	customer	NOUN
crln-8184	89	16	service	service	NOUN
crln-8184	89	17	.	.	PUNCT
crln-8184	90	1	revisit	revisit	VERB
crln-8184	90	2	your	your	PRON
crln-8184	90	3	library	library	NOUN
crln-8184	90	4	’s	’s	PART
crln-8184	90	5	organizational	organizational	ADJ
crln-8184	90	6	principles	principle	NOUN
crln-8184	90	7	—	—	PUNCT
crln-8184	90	8	namely	namely	ADV
crln-8184	90	9	its	its	PRON
crln-8184	90	10	mission	mission	NOUN
crln-8184	90	11	,	,	PUNCT
crln-8184	90	12	goals	goal	NOUN
crln-8184	90	13	,	,	PUNCT
crln-8184	90	14	and	and	CCONJ
crln-8184	90	15	objectives	objective	NOUN
crln-8184	90	16	—	—	PUNCT
crln-8184	90	17	to	to	PART
crln-8184	90	18	remind	remind	VERB
crln-8184	90	19	everyone	everyone	PRON
crln-8184	90	20	of	of	ADP
crln-8184	90	21	common	common	ADJ
crln-8184	90	22	aims	aim	NOUN
crln-8184	90	23	.	.	PUNCT
crln-8184	91	1	hire	hire	VERB
crln-8184	91	2	people	people	NOUN
crln-8184	91	3	who	who	PRON
crln-8184	91	4	love	love	VERB
crln-8184	91	5	libraries	library	NOUN
crln-8184	91	6	,	,	PUNCT
crln-8184	91	7	who	who	PRON
crln-8184	91	8	love	love	VERB
crln-8184	91	9	helping	help	VERB
crln-8184	91	10	,	,	PUNCT
crln-8184	91	11	who	who	PRON
crln-8184	91	12	love	love	VERB
crln-8184	91	13	service	service	NOUN
crln-8184	91	14	.	.	PUNCT
crln-8184	92	1	list	list	NOUN
crln-8184	92	2	ten	ten	NUM
crln-8184	92	3	things	thing	NOUN
crln-8184	92	4	you	you	PRON
crln-8184	92	5	like	like	VERB
crln-8184	92	6	about	about	ADP
crln-8184	92	7	your	your	PRON
crln-8184	92	8	library	library	NOUN
crln-8184	92	9	,	,	PUNCT
crln-8184	92	10	or	or	CCONJ
crln-8184	92	11	your	your	PRON
crln-8184	92	12	job	job	NOUN
crln-8184	92	13	,	,	PUNCT
crln-8184	92	14	or	or	CCONJ
crln-8184	92	15	the	the	DET
crln-8184	92	16	profession	profession	NOUN
crln-8184	92	17	,	,	PUNCT
crln-8184	92	18	and	and	CCONJ
crln-8184	92	19	select	select	VERB
crln-8184	92	20	one	one	NUM
crln-8184	92	21	or	or	CCONJ
crln-8184	92	22	two	two	NUM
crln-8184	92	23	of	of	ADP
crln-8184	92	24	those	those	DET
crln-8184	92	25	items	item	NOUN
crln-8184	92	26	to	to	PART
crln-8184	92	27	focus	focus	VERB
crln-8184	92	28	upon	upon	SCONJ
crln-8184	92	29	.	.	PUNCT
crln-8184	93	1	cultivate	cultivate	VERB
crln-8184	93	2	passion	passion	NOUN
crln-8184	93	3	by	by	ADP
crln-8184	93	4	mingling	mingle	VERB
crln-8184	93	5	with	with	ADP
crln-8184	93	6	positive	positive	ADJ
crln-8184	93	7	people	people	NOUN
crln-8184	93	8	in	in	ADP
crln-8184	93	9	allied	ally	VERB
crln-8184	93	10	fields	field	NOUN
crln-8184	93	11	with	with	ADP
crln-8184	93	12	whom	whom	PRON
crln-8184	93	13	you	you	PRON
crln-8184	93	14	can	can	AUX
crln-8184	93	15	share	share	VERB
crln-8184	93	16	information	information	NOUN
crln-8184	93	17	and	and	CCONJ
crln-8184	93	18	foster	foster	ADJ
crln-8184	93	19	creative	creative	ADJ
crln-8184	93	20	collabora­	collabora­	NOUN
crln-8184	93	21	tions	tion	NOUN
crln-8184	93	22	.	.	PUNCT
crln-8184	94	1	apply	apply	VERB
crln-8184	94	2	expertise	expertise	NOUN
crln-8184	94	3	from	from	ADP
crln-8184	94	4	a	a	DET
crln-8184	94	5	hobby	hobby	NOUN
crln-8184	94	6	or	or	CCONJ
crln-8184	94	7	interest	interest	NOUN
crln-8184	94	8	to	to	ADP
crln-8184	94	9	a	a	DET
crln-8184	94	10	project	project	NOUN
crln-8184	94	11	or	or	CCONJ
crln-8184	94	12	program	program	NOUN
crln-8184	94	13	and	and	CCONJ
crln-8184	94	14	revive	revive	VERB
crln-8184	94	15	your	your	PRON
crln-8184	94	16	passion	passion	NOUN
crln-8184	94	17	.	.	PUNCT
crln-8184	95	1	10	10	NUM
crln-8184	95	2	.	.	PUNCT
crln-8184	95	3	be	be	AUX
crln-8184	95	4	humble	humble	ADJ
crln-8184	95	5	.	.	PUNCT
crln-8184	96	1	zappos	zappos	PROPN
crln-8184	96	2	distills	distill	VERB
crln-8184	96	3	humility	humility	NOUN
crln-8184	96	4	into	into	ADP
crln-8184	96	5	displaying	display	VERB
crln-8184	96	6	quiet	quiet	ADJ
crln-8184	96	7	confi	confi	NOUN
crln-8184	96	8	dence	dence	NOUN
crln-8184	96	9	,	,	PUNCT
crln-8184	96	10	treating	treat	VERB
crln-8184	96	11	others	other	NOUN
crln-8184	96	12	how	how	SCONJ
crln-8184	96	13	we	we	PRON
crln-8184	96	14	want	want	VERB
crln-8184	96	15	to	to	PART
crln-8184	96	16	be	be	AUX
crln-8184	96	17	treated	treat	VERB
crln-8184	96	18	,	,	PUNCT
crln-8184	96	19	and	and	CCONJ
crln-8184	96	20	never	never	ADV
crln-8184	96	21	being	be	AUX
crln-8184	96	22	arrogant	arrogant	ADJ
crln-8184	96	23	.	.	PUNCT
crln-8184	97	1	granted	grant	VERB
crln-8184	97	2	,	,	PUNCT
crln-8184	97	3	librarians	librarian	NOUN
crln-8184	97	4	are	be	AUX
crln-8184	97	5	noble	noble	ADJ
crln-8184	97	6	,	,	PUNCT
crln-8184	97	7	humble	humble	ADJ
crln-8184	97	8	,	,	PUNCT
crln-8184	97	9	and	and	CCONJ
crln-8184	97	10	long­suffering	long­suffere	VERB
crln-8184	97	11	ac­	ac­	PUNCT
crln-8184	97	12	cording	cord	VERB
crln-8184	97	13	to	to	ADP
crln-8184	97	14	the	the	DET
crln-8184	97	15	stereotype	stereotype	NOUN
crln-8184	97	16	,	,	PUNCT
crln-8184	97	17	but	but	CCONJ
crln-8184	97	18	being	be	AUX
crln-8184	97	19	humble	humble	ADJ
crln-8184	97	20	affects	affect	VERB
crln-8184	97	21	our	our	PRON
crln-8184	97	22	ability	ability	NOUN
crln-8184	97	23	to	to	PART
crln-8184	97	24	promote	promote	VERB
crln-8184	97	25	ourselves	ourselves	PRON
crln-8184	97	26	,	,	PUNCT
crln-8184	97	27	our	our	PRON
crln-8184	97	28	libraries	library	NOUN
crln-8184	97	29	,	,	PUNCT
crln-8184	97	30	and	and	CCONJ
crln-8184	97	31	our	our	PRON
crln-8184	97	32	profession	profession	NOUN
crln-8184	97	33	.	.	PUNCT
crln-8184	98	1	our	our	PRON
crln-8184	98	2	habitual	habitual	ADJ
crln-8184	98	3	deference	deference	NOUN
crln-8184	98	4	served	serve	VERB
crln-8184	98	5	as	as	ADP
crln-8184	98	6	a	a	DET
crln-8184	98	7	character	character	NOUN
crln-8184	98	8	defect	defect	NOUN
crln-8184	98	9	and	and	CCONJ
crln-8184	98	10	resulted	result	VERB
crln-8184	98	11	in	in	ADP
crln-8184	98	12	our	our	PRON
crln-8184	98	13	low	low	ADJ
crln-8184	98	14	position	position	NOUN
crln-8184	98	15	in	in	ADP
crln-8184	98	16	the	the	DET
crln-8184	98	17	hierarchy	hierarchy	NOUN
crln-8184	98	18	of	of	ADP
crln-8184	98	19	information	information	NOUN
crln-8184	98	20	professionals	professional	NOUN
crln-8184	98	21	.	.	PUNCT
crln-8184	99	1	our	our	PRON
crln-8184	99	2	quietude	quietude	NOUN
crln-8184	99	3	has	have	AUX
crln-8184	99	4	not	not	PART
crln-8184	99	5	served	serve	VERB
crln-8184	99	6	the	the	DET
crln-8184	99	7	profession	profession	NOUN
crln-8184	99	8	or	or	CCONJ
crln-8184	99	9	our	our	PRON
crln-8184	99	10	profi	profi	PROPN
crln-8184	99	11	le	le	X
crln-8184	99	12	on	on	ADP
crln-8184	99	13	campus	campus	NOUN
crln-8184	99	14	.	.	PUNCT
crln-8184	100	1	this	this	DET
crln-8184	100	2	core	core	NOUN
crln-8184	100	3	value	value	NOUN
crln-8184	100	4	is	be	AUX
crln-8184	100	5	one	one	NUM
crln-8184	100	6	librar­	librar­	NUM
crln-8184	100	7	ians	ian	NOUN
crln-8184	100	8	internalize	internalize	VERB
crln-8184	100	9	to	to	ADP
crln-8184	100	10	our	our	PRON
crln-8184	100	11	detriment	detriment	NOUN
crln-8184	100	12	and	and	CCONJ
crln-8184	100	13	is	be	AUX
crln-8184	100	14	not	not	PART
crln-8184	100	15	recommended	recommend	VERB
crln-8184	100	16	.	.	PUNCT
crln-8184	101	1	a	a	DET
crln-8184	101	2	regular	regular	ADJ
crln-8184	101	3	review	review	NOUN
crln-8184	101	4	of	of	ADP
crln-8184	101	5	scholarly	scholarly	ADJ
crln-8184	101	6	commu­	commu­	NOUN
crln-8184	101	7	nication	nication	NOUN
crln-8184	101	8	in	in	ADP
crln-8184	101	9	librarianship	librarianship	NOUN
crln-8184	101	10	reveals	reveal	VERB
crln-8184	101	11	frequent	frequent	ADJ
crln-8184	101	12	missives	missive	NOUN
crln-8184	101	13	regarding	regard	VERB
crln-8184	101	14	enhancing	enhance	VERB
crln-8184	101	15	customer	customer	NOUN
crln-8184	101	16	service	service	NOUN
crln-8184	101	17	by	by	ADP
crln-8184	101	18	revamping	revamp	VERB
crln-8184	101	19	the	the	DET
crln-8184	101	20	library	library	NOUN
crln-8184	101	21	’s	’s	PART
crln-8184	101	22	organi­	organi­	PROPN
crln-8184	101	23	zational	zational	ADJ
crln-8184	101	24	culture	culture	NOUN
crln-8184	101	25	.	.	PUNCT
crln-8184	102	1	such	such	ADJ
crln-8184	102	2	reminders	reminder	NOUN
crln-8184	102	3	are	be	AUX
crln-8184	102	4	useful	useful	ADJ
crln-8184	102	5	as	as	ADP
crln-8184	102	6	a	a	DET
crln-8184	102	7	reframing	reframing	NOUN
crln-8184	102	8	of	of	ADP
crln-8184	102	9	the	the	DET
crln-8184	102	10	topic	topic	NOUN
crln-8184	102	11	may	may	AUX
crln-8184	102	12	ultimately	ultimately	ADV
crln-8184	102	13	capture	capture	VERB
crln-8184	102	14	a	a	DET
crln-8184	102	15	reader	reader	NOUN
crln-8184	102	16	’s	’s	PART
crln-8184	102	17	notice	notice	NOUN
crln-8184	102	18	,	,	PUNCT
crln-8184	102	19	sink	sink	VERB
crln-8184	102	20	in	in	ADV
crln-8184	102	21	,	,	PUNCT
crln-8184	102	22	and	and	CCONJ
crln-8184	102	23	ef­	ef­	VERB
crln-8184	102	24	fect	fect	NOUN
crln-8184	102	25	change	change	NOUN
crln-8184	102	26	.	.	PUNCT
crln-8184	103	1	zappos	zappos	PROPN
crln-8184	103	2	’	'	PUNCT
crln-8184	103	3	ten	ten	NUM
crln-8184	103	4	core	core	NOUN
crln-8184	103	5	values	value	NOUN
crln-8184	103	6	include	include	VERB
crln-8184	103	7	worthy	worthy	ADJ
crln-8184	103	8	ideas	idea	NOUN
crln-8184	103	9	for	for	ADP
crln-8184	103	10	consideration	consideration	NOUN
crln-8184	103	11	in	in	ADP
crln-8184	103	12	improving	improve	VERB
crln-8184	103	13	both	both	CCONJ
crln-8184	103	14	the	the	DET
crln-8184	103	15	quality	quality	NOUN
crln-8184	103	16	of	of	ADP
crln-8184	103	17	customer	customer	NOUN
crln-8184	103	18	service	service	NOUN
crln-8184	103	19	and	and	CCONJ
crln-8184	103	20	imper­	imper­	PROPN
crln-8184	103	21	fect	fect	NOUN
crln-8184	103	22	aspects	aspect	NOUN
crln-8184	103	23	of	of	ADP
crln-8184	103	24	the	the	DET
crln-8184	103	25	organizational	organizational	ADJ
crln-8184	103	26	culture	culture	NOUN
crln-8184	103	27	of	of	ADP
crln-8184	103	28	libraries	library	NOUN
crln-8184	103	29	.	.	PUNCT
crln-8184	104	1	use	use	VERB
crln-8184	104	2	these	these	DET
crln-8184	104	3	ideas	idea	NOUN
crln-8184	104	4	,	,	PUNCT
crln-8184	104	5	or	or	CCONJ
crln-8184	104	6	expand	expand	VERB
crln-8184	104	7	upon	upon	SCONJ
crln-8184	104	8	them	they	PRON
crln-8184	104	9	,	,	PUNCT
crln-8184	104	10	to	to	PART
crln-8184	104	11	improve	improve	VERB
crln-8184	104	12	practices	practice	NOUN
crln-8184	104	13	and	and	CCONJ
crln-8184	104	14	to	to	PART
crln-8184	104	15	reshape	reshape	VERB
crln-8184	104	16	your	your	PRON
crln-8184	104	17	library	library	NOUN
crln-8184	104	18	’s	’s	PART
crln-8184	104	19	culture	culture	NOUN
crln-8184	104	20	,	,	PUNCT
crln-8184	104	21	so	so	ADV
crln-8184	104	22	all	all	PRON
crln-8184	104	23	can	can	AUX
crln-8184	104	24	fulfi	fulfi	VERB
crln-8184	104	25	ll	ll	AUX
crln-8184	104	26	the	the	DET
crln-8184	104	27	shared	share	VERB
crln-8184	104	28	goals	goal	NOUN
crln-8184	104	29	and	and	CCONJ
crln-8184	104	30	purposes	purpose	NOUN
crln-8184	104	31	of	of	ADP
crln-8184	104	32	your	your	PRON
crln-8184	104	33	library	library	NOUN
crln-8184	104	34	.	.	PUNCT
crln-8184	105	1	spending	spend	VERB
crln-8184	105	2	four	four	NUM
crln-8184	105	3	hours	hour	NOUN
crln-8184	105	4	answering	answer	VERB
crln-8184	105	5	a	a	DET
crln-8184	105	6	single	single	ADJ
crln-8184	105	7	reference	reference	NOUN
crln-8184	105	8	question	question	NOUN
crln-8184	105	9	,	,	PUNCT
crln-8184	105	10	or	or	CCONJ
crln-8184	105	11	any	any	DET
crln-8184	105	12	service	service	NOUN
crln-8184	105	13	transac­	transac­	NOUN
crln-8184	105	14	tion	tion	NOUN
crln-8184	105	15	in	in	ADP
crln-8184	105	16	a	a	DET
crln-8184	105	17	library	library	NOUN
crln-8184	105	18	,	,	PUNCT
crln-8184	105	19	for	for	ADP
crln-8184	105	20	that	that	DET
crln-8184	105	21	matter	matter	NOUN
crln-8184	105	22	,	,	PUNCT
crln-8184	105	23	is	be	AUX
crln-8184	105	24	simply	simply	ADV
crln-8184	105	25	not	not	PART
crln-8184	105	26	viable	viable	ADJ
crln-8184	105	27	for	for	ADP
crln-8184	105	28	our	our	PRON
crln-8184	105	29	service	service	NOUN
crln-8184	105	30	desks	desk	NOUN
crln-8184	105	31	.	.	PUNCT
crln-8184	106	1	we	we	PRON
crln-8184	106	2	lack	lack	VERB
crln-8184	106	3	funding	funding	NOUN
crln-8184	106	4	to	to	PART
crln-8184	106	5	encourage	encourage	VERB
crln-8184	106	6	one	one	NUM
crln-8184	106	7	another	another	DET
crln-8184	106	8	with	with	ADP
crln-8184	106	9	$	$	SYM
crln-8184	106	10	50	50	NUM
crln-8184	106	11	bonuses	bonus	NOUN
crln-8184	106	12	,	,	PUNCT
crln-8184	106	13	but	but	CCONJ
crln-8184	106	14	the	the	DET
crln-8184	106	15	most	most	ADV
crln-8184	106	16	important	important	ADJ
crln-8184	106	17	lessons	lesson	NOUN
crln-8184	106	18	to	to	PART
crln-8184	106	19	draw	draw	VERB
crln-8184	106	20	from	from	ADP
crln-8184	106	21	zappos	zappos	PROPN
crln-8184	106	22	are	be	AUX
crln-8184	106	23	not	not	PART
crln-8184	106	24	about	about	ADP
crln-8184	106	25	monetary	monetary	ADJ
crln-8184	106	26	rewards	reward	NOUN
crln-8184	106	27	,	,	PUNCT
crln-8184	106	28	but	but	CCONJ
crln-8184	106	29	about	about	ADP
crln-8184	106	30	“	"	PUNCT
crln-8184	106	31	complimentary	complimentary	ADJ
crln-8184	106	32	”	"	PUNCT
crln-8184	106	33	improvements	improvement	NOUN
crln-8184	106	34	to	to	ADP
crln-8184	106	35	customer	customer	NOUN
crln-8184	106	36	service	service	NOUN
crln-8184	106	37	and	and	CCONJ
crln-8184	106	38	your	your	PRON
crln-8184	106	39	organizational	organizational	ADJ
crln-8184	106	40	culture	culture	NOUN
crln-8184	106	41	.	.	PUNCT
crln-8184	107	1	notes	note	VERB
crln-8184	107	2	1	1	NUM
crln-8184	107	3	.	.	PUNCT
crln-8184	107	4	c.	c.	PROPN
crln-8184	107	5	a.	a.	PROPN
crln-8184	107	6	chouteau	chouteau	PROPN
crln-8184	107	7	,	,	PUNCT
crln-8184	107	8	et	et	PROPN
crln-8184	107	9	.	.	PUNCT
crln-8184	108	1	al	al	PROPN
crln-8184	108	2	.	.	PROPN
crln-8184	108	3	,	,	PUNCT
crln-8184	108	4	“	"	PUNCT
crln-8184	108	5	gone	go	VERB
crln-8184	108	6	fishing	fishing	NOUN
crln-8184	108	7	:	:	PUNCT
crln-8184	108	8	using	use	VERB
crln-8184	108	9	the	the	DET
crln-8184	108	10	fish	fish	NOUN
crln-8184	108	11	!	!	PUNCT
crln-8184	109	1	business	business	NOUN
crln-8184	109	2	model	model	NOUN
crln-8184	109	3	to	to	ADP
crln-8184	109	4	moti­	moti­	PROPN
crln-8184	109	5	vate	vate	ADJ
crln-8184	109	6	student	student	NOUN
crln-8184	109	7	workers	worker	NOUN
crln-8184	109	8	,	,	PUNCT
crln-8184	109	9	”	"	PUNCT
crln-8184	109	10	technical	technical	ADJ
crln-8184	109	11	services	service	NOUN
crln-8184	109	12	quarterly	quarterly	ADV
crln-8184	109	13	24	24	NUM
crln-8184	109	14	,	,	PUNCT
crln-8184	109	15	no	no	INTJ
crln-8184	109	16	.	.	NOUN
crln-8184	109	17	3	3	NUM
crln-8184	109	18	(	(	PUNCT
crln-8184	109	19	2007	2007	NUM
crln-8184	109	20	):	):	PUNCT
crln-8184	109	21	41–9	41–9	PROPN
crln-8184	109	22	,	,	PUNCT
crln-8184	109	23	linda	linda	PROPN
crln-8184	109	24	c.	c.	PROPN
crln-8184	109	25	brown	brown	PROPN
crln-8184	109	26	and	and	CCONJ
crln-8184	109	27	benjamin	benjamin	PROPN
crln-8184	109	28	layne	layne	PROPN
crln-8184	109	29	,	,	PUNCT
crln-8184	109	30	“	"	PUNCT
crln-8184	109	31	lessons	lesson	NOUN
crln-8184	109	32	from	from	ADP
crln-8184	109	33	the	the	DET
crln-8184	109	34	ice	ice	NOUN
crln-8184	109	35	cream	cream	NOUN
crln-8184	109	36	parlor	parlor	NOUN
crln-8184	109	37	:	:	PUNCT
crln-8184	109	38	four	four	NUM
crln-8184	109	39	goals	goal	NOUN
crln-8184	109	40	to	to	PART
crln-8184	109	41	improve	improve	VERB
crln-8184	109	42	customer	customer	NOUN
crln-8184	109	43	service	service	NOUN
crln-8184	109	44	and	and	CCONJ
crln-8184	109	45	individual	individual	ADJ
crln-8184	109	46	attitudes	attitude	NOUN
crln-8184	109	47	,	,	PUNCT
crln-8184	109	48	”	"	PUNCT
crln-8184	109	49	aall	aall	PROPN
crln-8184	109	50	spectrum	spectrum	NOUN
crln-8184	109	51	9	9	NUM
crln-8184	109	52	,	,	PUNCT
crln-8184	109	53	no	no	INTJ
crln-8184	109	54	.	.	NOUN
crln-8184	109	55	6	6	NUM
crln-8184	109	56	(	(	PUNCT
crln-8184	109	57	april	april	PROPN
crln-8184	109	58	2005	2005	NUM
crln-8184	109	59	):	):	PUNCT
crln-8184	110	1	6­7	6­7	NUM
crln-8184	110	2	,	,	PUNCT
crln-8184	110	3	mark	mark	PROPN
crln-8184	110	4	b.	b.	PROPN
crln-8184	110	5	bernstein	bernstein	PROPN
crln-8184	110	6	,	,	PUNCT
crln-8184	110	7	“	"	PUNCT
crln-8184	110	8	how	how	SCONJ
crln-8184	110	9	customer	customer	NOUN
crln-8184	110	10	service	service	NOUN
crln-8184	110	11	principles	principle	NOUN
crln-8184	110	12	ensure	ensure	VERB
crln-8184	110	13	the	the	DET
crln-8184	110	14	library	library	NOUN
crln-8184	110	15	’s	’s	PART
crln-8184	110	16	relevance	relevance	NOUN
crln-8184	110	17	,	,	PUNCT
crln-8184	110	18	”	"	PUNCT
crln-8184	110	19	aaal	aaal	NOUN
crln-8184	110	20	spectrum	spectrum	VERB
crln-8184	110	21	13	13	NUM
crln-8184	110	22	no	no	DET
crln-8184	110	23	2	2	NUM
crln-8184	110	24	.	.	PUNCT
crln-8184	110	25	(	(	PUNCT
crln-8184	110	26	november	november	PROPN
crln-8184	110	27	2008	2008	NUM
crln-8184	110	28	):	):	PUNCT
crln-8184	110	29	21–22	21–22	NUM
crln-8184	110	30	.	.	NOUN
crln-8184	111	1	2	2	NUM
crln-8184	111	2	.	.	PUNCT
crln-8184	112	1	w	w	PROPN
crln-8184	112	2	w	w	PROPN
crln-8184	112	3	w	w	PROPN
crln-8184	112	4	.	.	PUNCT
crln-8184	113	1	f	f	PROPN
crln-8184	114	1	a	a	DET
crln-8184	114	2	c	c	NOUN
crln-8184	114	3	e	e	NOUN
crln-8184	114	4	b	b	NOUN
crln-8184	114	5	o	o	X
crln-8184	114	6	o	o	X
crln-8184	114	7	k	k	INTJ
crln-8184	114	8	.	.	PUNCT
crln-8184	115	1	c	c	X
crln-8184	116	1	o	o	NOUN
crln-8184	116	2	m	m	VERB
crln-8184	116	3	/	/	SYM
crln-8184	116	4	p	p	X
crln-8184	116	5	a	a	DET
crln-8184	116	6	g	g	NOUN
crln-8184	116	7	e	e	NOUN
crln-8184	116	8	s	s	X
crln-8184	116	9	/zapposcom/7172307686?ref	/zapposcom/7172307686?ref	NOUN
crln-8184	116	10	=	=	NOUN
crln-8184	116	11	ts&#/video	ts&#/video	NOUN
crln-8184	116	12	/video.php?v=66809307641&ref	/video.php?v=66809307641&ref	PUNCT
crln-8184	116	13	=	=	NOUN
crln-8184	116	14	mf	mf	NOUN
crln-8184	116	15	.	.	NOUN
crln-8184	116	16	3	3	X
crln-8184	116	17	.	.	PUNCT
crln-8184	117	1	about.zappos.com/our­unique­culture	about.zappos.com/our­unique­culture	NOUN
crln-8184	117	2	/zappos­core­values	/zappos­core­value	NOUN
crln-8184	117	3	.	.	PUNCT
crln-8184	118	1	4	4	NUM
crln-8184	118	2	.	.	X
crln-8184	118	3	www.facebook.com/video/video	www.facebook.com/video/video	PROPN
crln-8184	118	4	.	.	PUNCT
crln-8184	119	1	php?v=691555155769	php?v=691555155769	NOUN
crln-8184	119	2	.	.	PUNCT
crln-8184	120	1	5	5	NUM
crln-8184	120	2	.	.	X
crln-8184	120	3	keith	keith	PROPN
crln-8184	120	4	mcfarland	mcfarland	PROPN
crln-8184	120	5	,	,	PUNCT
crln-8184	120	6	“	"	PUNCT
crln-8184	120	7	why	why	SCONJ
crln-8184	120	8	zappos	zappos	PROPN
crln-8184	120	9	offers	offer	VERB
crln-8184	120	10	new	new	ADJ
crln-8184	120	11	hires	hire	NOUN
crln-8184	120	12	$	$	SYM
crln-8184	120	13	2,000	2,000	NUM
crln-8184	120	14	to	to	PART
crln-8184	120	15	quit	quit	VERB
crln-8184	120	16	;	;	PUNCT
crln-8184	120	17	the	the	DET
crln-8184	120	18	policy	policy	NOUN
crln-8184	120	19	of	of	ADP
crln-8184	120	20	providing	provide	VERB
crln-8184	120	21	a	a	DET
crln-8184	120	22	let­out	let­out	NOUN
crln-8184	120	23	after	after	ADP
crln-8184	120	24	one	one	NUM
crln-8184	120	25	week	week	NOUN
crln-8184	120	26	has	have	AUX
crln-8184	120	27	gained	gain	VERB
crln-8184	120	28	worldwide	worldwide	ADJ
crln-8184	120	29	attention	attention	NOUN
crln-8184	120	30	,	,	PUNCT
crln-8184	120	31	”	"	PUNCT
crln-8184	120	32	business	business	NOUN
crln-8184	120	33	week	week	NOUN
crln-8184	120	34	online	online	ADV
crln-8184	120	35	,	,	PUNCT
crln-8184	120	36	september	september	PROPN
crln-8184	120	37	17	17	NUM
crln-8184	120	38	,	,	PUNCT
crln-8184	120	39	2008	2008	NUM
crln-8184	120	40	,	,	PUNCT
crln-8184	120	41	www	www	PROPN
crln-8184	120	42	.	.	PROPN
crln-8184	120	43	b	b	PROPN
crln-8184	120	44	u	u	PROPN
crln-8184	120	45	s	s	PROPN
crln-8184	120	46	i	i	PRON
crln-8184	120	47	n	n	NUM
crln-8184	120	48	e	e	NOUN
crln-8184	120	49	s	s	X
crln-8184	120	50	s	s	X
crln-8184	120	51	w	w	NOUN
crln-8184	120	52	e	e	NOUN
crln-8184	120	53	e	e	X
crln-8184	120	54	k	k	PROPN
crln-8184	120	55	.	.	PUNCT
crln-8184	121	1	c	c	X
crln-8184	122	1	o	o	NOUN
crln-8184	122	2	m	m	VERB
crln-8184	122	3	/	/	SYM
crln-8184	122	4	s	s	VERB
crln-8184	122	5	m	m	NOUN
crln-8184	122	6	a	a	DET
crln-8184	122	7	l	l	NOUN
crln-8184	122	8	l	l	NOUN
crln-8184	122	9	b	b	NOUN
crln-8184	123	1	i	i	PRON
crln-8184	123	2	z	z	NOUN
crln-8184	123	3	/	/	SYM
crln-8184	124	1	c	c	NOUN
crln-8184	124	2	o	o	NOUN
crln-8184	124	3	n	n	ADP
crln-8184	124	4	t	t	X
crln-8184	124	5	e	e	X
crln-8184	124	6	n	n	PROPN
crln-8184	124	7	t	t	PROPN
crln-8184	124	8	/sep2008	/sep2008	PROPN
crln-8184	124	9	/	/	SYM
crln-8184	124	10	sb20080916_288698.htm	sb20080916_288698.htm	PROPN
crln-8184	124	11	.	.	PUNCT
crln-8184	124	12	ac­	ac­	PROPN
crln-8184	125	1	cessed	cesse	VERB
crln-8184	125	2	march	march	PROPN
crln-8184	125	3	21	21	NUM
crln-8184	125	4	,	,	PUNCT
crln-8184	125	5	2009	2009	NUM
crln-8184	125	6	.	.	PUNCT
crln-8184	126	1	6	6	NUM
crln-8184	126	2	.	.	PUNCT
crln-8184	126	3	j.	j.	PROPN
crln-8184	126	4	m.	m.	PROPN
crln-8184	126	5	o’brien	o’brien	PROPN
crln-8184	126	6	,	,	PUNCT
crln-8184	126	7	“	"	PUNCT
crln-8184	126	8	zappos	zappos	PROPN
crln-8184	126	9	knows	know	VERB
crln-8184	126	10	how	how	SCONJ
crln-8184	126	11	to	to	PART
crln-8184	126	12	kick	kick	VERB
crln-8184	126	13	it	it	PRON
crln-8184	127	1	[	[	X
crln-8184	127	2	part	part	NOUN
crln-8184	127	3	of	of	ADP
crln-8184	127	4	a	a	DET
crln-8184	127	5	special	special	ADJ
crln-8184	127	6	section	section	NOUN
crln-8184	127	7	on	on	ADP
crln-8184	127	8	the	the	DET
crln-8184	127	9	100	100	NUM
crln-8184	127	10	best	good	ADJ
crln-8184	127	11	companies	company	NOUN
crln-8184	127	12	to	to	PART
crln-8184	127	13	work	work	VERB
crln-8184	127	14	for	for	ADP
crln-8184	127	15	;	;	PUNCT
crln-8184	127	16	cover	cover	NOUN
crln-8184	127	17	story	story	NOUN
crln-8184	127	18	]	]	PUNCT
crln-8184	127	19	,	,	PUNCT
crln-8184	127	20	”	"	PUNCT
crln-8184	127	21	fortune	fortune	NOUN
crln-8184	127	22	v.	v.	ADP
crln-8184	127	23	159	159	NUM
crln-8184	127	24	no	no	NOUN
crln-8184	127	25	.	.	NOUN
crln-8184	127	26	2	2	NUM
crln-8184	127	27	(	(	PUNCT
crln-8184	127	28	february	february	PROPN
crln-8184	127	29	2	2	NUM
crln-8184	127	30	2009	2009	NUM
crln-8184	127	31	):	):	PUNCT
crln-8184	127	32	54–6	54–6	PROPN
crln-8184	127	33	,	,	PUNCT
crln-8184	127	34	58	58	NUM
crln-8184	127	35	,	,	PUNCT
crln-8184	127	36	60	60	NUM
crln-8184	127	37	7	7	NUM
crln-8184	127	38	.	.	PUNCT
crln-8184	128	1	conversation	conversation	NOUN
crln-8184	128	2	with	with	ADP
crln-8184	128	3	jenna	jenna	PROPN
crln-8184	128	4	,	,	PUNCT
crln-8184	128	5	zappos	zappos	PROPN
crln-8184	128	6	customer	customer	PROPN
crln-8184	128	7	service	service	NOUN
crln-8184	128	8	representative	representative	NOUN
crln-8184	128	9	march	march	PROPN
crln-8184	128	10	24	24	NUM
crln-8184	128	11	,	,	PUNCT
crln-8184	128	12	2009	2009	NUM
crln-8184	128	13	.	.	PUNCT
crln-8184	129	1	8	8	NUM
crln-8184	129	2	.	.	PUNCT
crln-8184	130	1	w	w	PROPN
crln-8184	130	2	w	w	PROPN
crln-8184	130	3	w	w	PROPN
crln-8184	130	4	.	.	PUNCT
crln-8184	131	1	l	l	NOUN
crln-8184	131	2	o	o	NOUN
crln-8184	132	1	n	n	CCONJ
crln-8184	132	2	g	g	PROPN
crln-8184	132	3	t	t	PROPN
crln-8184	132	4	a	a	DET
crln-8184	132	5	i	i	NOUN
crln-8184	132	6	l	l	NOUN
crln-8184	132	7	.	.	PUNCT
crln-8184	133	1	c	c	X
crln-8184	134	1	o	o	NOUN
crln-8184	134	2	m	m	VERB
crln-8184	134	3	/	/	SYM
crln-8184	134	4	t	t	PROPN
crln-8184	134	5	h	h	NOUN
crln-8184	135	1	e	e	X
crln-8184	135	2	_	_	PUNCT
crln-8184	136	1	l	l	PUNCT
crln-8184	136	2	o	o	NOUN
crln-8184	136	3	n	n	CCONJ
crln-8184	136	4	g	g	NOUN
crln-8184	136	5	_	_	PUNCT
crln-8184	136	6	tail/2007/01	tail/2007/01	PUNCT
crln-8184	136	7	/	/	SYM
crln-8184	136	8	everything_is_m.html	everything_is_m.html	PROPN
crln-8184	136	9	.	.	PUNCT
crln-8184	136	10	ac­	ac­	PROPN
crln-8184	136	11	cessed	cesse	VERB
crln-8184	136	12	march	march	PROPN
crln-8184	136	13	21	21	NUM
crln-8184	136	14	,	,	PUNCT
crln-8184	136	15	2009	2009	NUM
crln-8184	136	16	.	.	PUNCT
crln-8184	137	1	may	may	AUX
crln-8184	137	2	2009	2009	NUM
crln-8184	137	3	291	291	NUM
crln-8184	137	4	c&rl	c&rl	PROPN
crln-8184	137	5	news	news	PROPN
crln-8184	137	6	www.longtail.com/the_long	www.longtail.com/the_long	PUNCT
crln-8184	137	7	www.facebook.com/video/video	www.facebook.com/video/video	PROPN
crln-8184	137	8	www.facebook.com/pages	www.facebook.com/pages	PROPN