id	sid	tid	token	lemma	pos
crln-9522	1	1	be	be	AUX
crln-9522	1	2	here	here	ADV
crln-9522	1	3	c&rl	c&rl	PROPN
crln-9522	1	4	news	news	PROPN
crln-9522	1	5	july	july	PROPN
crln-9522	1	6	/	/	SYM
crln-9522	1	7	august	august	PROPN
crln-9522	1	8	2016	2016	NUM
crln-9522	1	9	338	338	NUM
crln-9522	1	10	dustin	dustin	PROPN
crln-9522	1	11	fife	fife	PROPN
crln-9522	1	12	be	be	AUX
crln-9522	1	13	here	here	ADV
crln-9522	1	14	developing	develop	VERB
crln-9522	1	15	principle	principle	NOUN
crln-9522	1	16	-	-	PUNCT
crln-9522	1	17	based	base	VERB
crln-9522	1	18	customer	customer	NOUN
crln-9522	1	19	service	service	NOUN
crln-9522	1	20	much	much	ADJ
crln-9522	1	21	has	have	AUX
crln-9522	1	22	been	be	AUX
crln-9522	1	23	written	write	VERB
crln-9522	1	24	about	about	ADP
crln-9522	1	25	customer	customer	NOUN
crln-9522	1	26	service	service	NOUN
crln-9522	1	27	in	in	ADP
crln-9522	1	28	libraries	library	NOUN
crln-9522	1	29	.	.	PUNCT
crln-9522	2	1	every	every	DET
crln-9522	2	2	story	story	NOUN
crln-9522	2	3	or	or	CCONJ
crln-9522	2	4	case	case	NOUN
crln-9522	2	5	study	study	NOUN
crln-9522	2	6	that	that	PRON
crln-9522	2	7	is	be	AUX
crln-9522	2	8	shared	share	VERB
crln-9522	2	9	is	be	AUX
crln-9522	2	10	valuable	valuable	ADJ
crln-9522	2	11	.	.	PUNCT
crln-9522	3	1	they	they	PRON
crln-9522	3	2	help	help	VERB
crln-9522	3	3	to	to	PART
crln-9522	3	4	identify	identify	VERB
crln-9522	3	5	what	what	PRON
crln-9522	3	6	does	do	VERB
crln-9522	3	7	and	and	CCONJ
crln-9522	3	8	does	do	AUX
crln-9522	3	9	not	not	PART
crln-9522	3	10	work	work	VERB
crln-9522	3	11	in	in	ADP
crln-9522	3	12	libraries	library	NOUN
crln-9522	3	13	and	and	CCONJ
crln-9522	3	14	allow	allow	VERB
crln-9522	3	15	institutions	institution	NOUN
crln-9522	3	16	to	to	PART
crln-9522	3	17	adjust	adjust	VERB
crln-9522	3	18	to	to	ADP
crln-9522	3	19	ever	ever	ADV
crln-9522	3	20	-	-	PUNCT
crln-9522	3	21	changing	change	VERB
crln-9522	3	22	expectations	expectation	NOUN
crln-9522	3	23	.	.	PUNCT
crln-9522	4	1	just	just	ADV
crln-9522	4	2	as	as	ADP
crln-9522	4	3	with	with	ADP
crln-9522	4	4	technology	technology	NOUN
crln-9522	4	5	,	,	PUNCT
crln-9522	4	6	materials	material	NOUN
crln-9522	4	7	,	,	PUNCT
crln-9522	4	8	and	and	CCONJ
crln-9522	4	9	programing	programing	NOUN
crln-9522	4	10	,	,	PUNCT
crln-9522	4	11	expectations	expectation	NOUN
crln-9522	4	12	for	for	ADP
crln-9522	4	13	customer	customer	NOUN
crln-9522	4	14	service	service	NOUN
crln-9522	4	15	evolve	evolve	VERB
crln-9522	4	16	and	and	CCONJ
crln-9522	4	17	require	require	VERB
crln-9522	4	18	a	a	DET
crln-9522	4	19	flexible	flexible	ADJ
crln-9522	4	20	and	and	CCONJ
crln-9522	4	21	innovative	innovative	ADJ
crln-9522	4	22	staff	staff	NOUN
crln-9522	4	23	that	that	PRON
crln-9522	4	24	is	be	AUX
crln-9522	4	25	willing	willing	ADJ
crln-9522	4	26	to	to	PART
crln-9522	4	27	try	try	VERB
crln-9522	4	28	new	new	ADJ
crln-9522	4	29	things	thing	NOUN
crln-9522	4	30	.	.	PUNCT
crln-9522	5	1	since	since	SCONJ
crln-9522	5	2	so	so	ADV
crln-9522	5	3	many	many	ADJ
crln-9522	5	4	articles	article	NOUN
crln-9522	5	5	have	have	AUX
crln-9522	5	6	been	be	AUX
crln-9522	5	7	written	write	VERB
crln-9522	5	8	about	about	ADP
crln-9522	5	9	customer	customer	NOUN
crln-9522	5	10	service	service	NOUN
crln-9522	5	11	,	,	PUNCT
crln-9522	5	12	no	no	DET
crln-9522	5	13	library	library	NOUN
crln-9522	5	14	needs	need	VERB
crln-9522	5	15	to	to	PART
crln-9522	5	16	start	start	VERB
crln-9522	5	17	from	from	ADP
crln-9522	5	18	scratch	scratch	NOUN
crln-9522	5	19	.	.	PUNCT
crln-9522	6	1	after	after	ADP
crln-9522	6	2	reading	read	VERB
crln-9522	6	3	about	about	ADP
crln-9522	6	4	impactful	impactful	ADJ
crln-9522	6	5	changes	change	NOUN
crln-9522	6	6	at	at	ADP
crln-9522	6	7	other	other	ADJ
crln-9522	6	8	libraries	library	NOUN
crln-9522	6	9	,	,	PUNCT
crln-9522	6	10	kim	kim	PROPN
crln-9522	6	11	rollins	rollins	PROPN
crln-9522	6	12	,	,	PUNCT
crln-9522	6	13	assistant	assistant	NOUN
crln-9522	6	14	director	director	NOUN
crln-9522	6	15	for	for	ADP
crln-9522	6	16	public	public	ADJ
crln-9522	6	17	services	service	NOUN
crln-9522	6	18	at	at	ADP
crln-9522	6	19	utah	utah	PROPN
crln-9522	6	20	valley	valley	PROPN
crln-9522	6	21	university	university	PROPN
crln-9522	6	22	(	(	PUNCT
crln-9522	6	23	uvu	uvu	PROPN
crln-9522	6	24	)	)	PUNCT
crln-9522	6	25	library	library	NOUN
crln-9522	6	26	,	,	PUNCT
crln-9522	6	27	assembled	assemble	VERB
crln-9522	6	28	a	a	DET
crln-9522	6	29	small	small	ADJ
crln-9522	6	30	taskforce	taskforce	NOUN
crln-9522	6	31	to	to	PART
crln-9522	6	32	revamp	revamp	VERB
crln-9522	6	33	uvu	uvu	PROPN
crln-9522	6	34	library	library	PROPN
crln-9522	6	35	’s	’s	PART
crln-9522	6	36	customer	customer	NOUN
crln-9522	6	37	service	service	NOUN
crln-9522	6	38	guidelines	guideline	NOUN
crln-9522	6	39	.	.	PUNCT
crln-9522	7	1	this	this	DET
crln-9522	7	2	group	group	NOUN
crln-9522	7	3	included	include	VERB
crln-9522	7	4	stakeholders	stakeholder	NOUN
crln-9522	7	5	from	from	ADP
crln-9522	7	6	most	most	ADJ
crln-9522	7	7	areas	area	NOUN
crln-9522	7	8	of	of	ADP
crln-9522	7	9	the	the	DET
crln-9522	7	10	organization	organization	NOUN
crln-9522	7	11	and	and	CCONJ
crln-9522	7	12	was	be	AUX
crln-9522	7	13	charged	charge	VERB
crln-9522	7	14	with	with	ADP
crln-9522	7	15	building	build	VERB
crln-9522	7	16	a	a	DET
crln-9522	7	17	new	new	ADJ
crln-9522	7	18	customer	customer	NOUN
crln-9522	7	19	service	service	NOUN
crln-9522	7	20	program	program	NOUN
crln-9522	7	21	for	for	ADP
crln-9522	7	22	every	every	DET
crln-9522	7	23	library	library	NOUN
crln-9522	7	24	employee	employee	NOUN
crln-9522	7	25	,	,	PUNCT
crln-9522	7	26	not	not	PART
crln-9522	7	27	just	just	ADV
crln-9522	7	28	for	for	ADP
crln-9522	7	29	public	public	ADJ
crln-9522	7	30	services	service	NOUN
crln-9522	7	31	.	.	PUNCT
crln-9522	8	1	rollins	rollin	NOUN
crln-9522	8	2	was	be	AUX
crln-9522	8	3	especially	especially	ADV
crln-9522	8	4	impressed	impressed	ADJ
crln-9522	8	5	by	by	ADP
crln-9522	8	6	jacksonville	jacksonville	PROPN
crln-9522	8	7	public	public	PROPN
crln-9522	8	8	library	library	PROPN
crln-9522	8	9	’s	’s	PART
crln-9522	8	10	(	(	PUNCT
crln-9522	8	11	jpl	jpl	PROPN
crln-9522	8	12	)	)	PUNCT
crln-9522	8	13	the	the	DET
crln-9522	8	14	“	"	PUNCT
crln-9522	8	15	get	get	VERB
crln-9522	8	16	to	to	ADP
crln-9522	8	17	yes	yes	NOUN
crln-9522	8	18	”	"	PUNCT
crln-9522	8	19	program,1	program,1	NOUN
crln-9522	9	1	and	and	CCONJ
crln-9522	9	2	she	she	PRON
crln-9522	9	3	encouraged	encourage	VERB
crln-9522	9	4	the	the	DET
crln-9522	9	5	taskforce	taskforce	NOUN
crln-9522	9	6	to	to	PART
crln-9522	9	7	read	read	VERB
crln-9522	9	8	about	about	ADP
crln-9522	9	9	jpl	jpl	PROPN
crln-9522	9	10	,	,	PUNCT
crln-9522	9	11	and	and	CCONJ
crln-9522	9	12	other	other	ADJ
crln-9522	9	13	libraries	library	NOUN
crln-9522	9	14	,	,	PUNCT
crln-9522	9	15	before	before	ADP
crln-9522	9	16	starting	start	VERB
crln-9522	9	17	on	on	ADP
crln-9522	9	18	a	a	DET
crln-9522	9	19	new	new	ADJ
crln-9522	9	20	program	program	NOUN
crln-9522	9	21	for	for	ADP
crln-9522	9	22	uvu	uvu	NOUN
crln-9522	9	23	.	.	PUNCT
crln-9522	10	1	the	the	DET
crln-9522	10	2	taskforce	taskforce	NOUN
crln-9522	10	3	almost	almost	ADV
crln-9522	10	4	immediately	immediately	ADV
crln-9522	10	5	agreed	agree	VERB
crln-9522	10	6	that	that	SCONJ
crln-9522	10	7	empathy	empathy	NOUN
crln-9522	10	8	is	be	AUX
crln-9522	10	9	the	the	DET
crln-9522	10	10	paramount	paramount	ADJ
crln-9522	10	11	principle	principle	NOUN
crln-9522	10	12	of	of	ADP
crln-9522	10	13	strong	strong	ADJ
crln-9522	10	14	customer	customer	NOUN
crln-9522	10	15	service	service	NOUN
crln-9522	10	16	.	.	PUNCT
crln-9522	11	1	from	from	ADP
crln-9522	11	2	that	that	DET
crln-9522	11	3	point	point	NOUN
crln-9522	11	4	forward	forward	ADV
crln-9522	11	5	,	,	PUNCT
crln-9522	11	6	the	the	DET
crln-9522	11	7	team	team	NOUN
crln-9522	11	8	worked	work	VERB
crln-9522	11	9	to	to	PART
crln-9522	11	10	avoid	avoid	VERB
crln-9522	11	11	overly	overly	ADV
crln-9522	11	12	specific	specific	ADJ
crln-9522	11	13	rules	rule	NOUN
crln-9522	11	14	and	and	CCONJ
crln-9522	11	15	was	be	AUX
crln-9522	11	16	committed	commit	VERB
crln-9522	11	17	to	to	ADP
crln-9522	11	18	a	a	DET
crln-9522	11	19	principle	principle	NOUN
crln-9522	11	20	-	-	PUNCT
crln-9522	11	21	based	base	VERB
crln-9522	11	22	approach	approach	NOUN
crln-9522	11	23	.	.	PUNCT
crln-9522	12	1	the	the	DET
crln-9522	12	2	taskforce	taskforce	NOUN
crln-9522	12	3	met	meet	VERB
crln-9522	12	4	for	for	ADP
crln-9522	12	5	several	several	ADJ
crln-9522	12	6	weeks	week	NOUN
crln-9522	12	7	to	to	PART
crln-9522	12	8	define	define	VERB
crln-9522	12	9	unique	unique	ADJ
crln-9522	12	10	principles	principle	NOUN
crln-9522	12	11	that	that	PRON
crln-9522	12	12	engendered	engender	VERB
crln-9522	12	13	uvu	uvu	PROPN
crln-9522	12	14	library	library	PROPN
crln-9522	12	15	’s	’s	PART
crln-9522	12	16	desired	desire	VERB
crln-9522	12	17	customer	customer	NOUN
crln-9522	12	18	service	service	NOUN
crln-9522	12	19	environment	environment	NOUN
crln-9522	12	20	.	.	PUNCT
crln-9522	13	1	uvu	uvu	PROPN
crln-9522	13	2	library	library	PROPN
crln-9522	13	3	’s	’s	PART
crln-9522	13	4	current	current	ADJ
crln-9522	13	5	slogan	slogan	NOUN
crln-9522	13	6	is	be	AUX
crln-9522	13	7	“	"	PUNCT
crln-9522	13	8	find	find	VERB
crln-9522	13	9	it	it	PRON
crln-9522	13	10	here	here	ADV
crln-9522	13	11	.	.	PUNCT
crln-9522	13	12	”	"	PUNCT
crln-9522	14	1	in	in	ADP
crln-9522	14	2	order	order	NOUN
crln-9522	14	3	to	to	PART
crln-9522	14	4	connect	connect	VERB
crln-9522	14	5	to	to	ADP
crln-9522	14	6	the	the	DET
crln-9522	14	7	slogan	slogan	NOUN
crln-9522	14	8	,	,	PUNCT
crln-9522	14	9	other	other	ADJ
crln-9522	14	10	library	library	NOUN
crln-9522	14	11	goals	goal	NOUN
crln-9522	14	12	,	,	PUNCT
crln-9522	14	13	and	and	CCONJ
crln-9522	14	14	initiatives	initiative	NOUN
crln-9522	14	15	,	,	PUNCT
crln-9522	14	16	and	and	CCONJ
crln-9522	14	17	especially	especially	ADV
crln-9522	14	18	to	to	ADP
crln-9522	14	19	the	the	DET
crln-9522	14	20	principle	principle	NOUN
crln-9522	14	21	of	of	ADP
crln-9522	14	22	empathy	empathy	NOUN
crln-9522	14	23	,	,	PUNCT
crln-9522	14	24	the	the	DET
crln-9522	14	25	new	new	ADJ
crln-9522	14	26	customer	customer	NOUN
crln-9522	14	27	service	service	NOUN
crln-9522	14	28	guidelines	guideline	NOUN
crln-9522	14	29	were	be	AUX
crln-9522	14	30	entitled	entitle	VERB
crln-9522	14	31	“	"	PUNCT
crln-9522	14	32	be	be	AUX
crln-9522	14	33	here”—meaning	here”—meaning	PROPN
crln-9522	14	34	,	,	PUNCT
crln-9522	14	35	be	be	AUX
crln-9522	14	36	present	present	ADJ
crln-9522	14	37	physically	physically	ADV
crln-9522	14	38	,	,	PUNCT
crln-9522	14	39	but	but	CCONJ
crln-9522	14	40	much	much	ADV
crln-9522	14	41	more	more	ADV
crln-9522	14	42	importantly	importantly	ADV
crln-9522	14	43	,	,	PUNCT
crln-9522	14	44	be	be	AUX
crln-9522	14	45	present	present	ADJ
crln-9522	14	46	emotionally	emotionally	ADV
crln-9522	14	47	.	.	PUNCT
crln-9522	15	1	uvu	uvu	PROPN
crln-9522	15	2	library	library	PROPN
crln-9522	15	3	’s	’s	PART
crln-9522	15	4	eight	eight	NUM
crln-9522	15	5	customer	customer	NOUN
crln-9522	15	6	service	service	NOUN
crln-9522	15	7	principles	principle	NOUN
crln-9522	15	8	uvu	uvu	PROPN
crln-9522	15	9	library	library	PROPN
crln-9522	15	10	’s	’s	PART
crln-9522	15	11	customer	customer	NOUN
crln-9522	15	12	service	service	NOUN
crln-9522	15	13	taskforce	taskforce	NOUN
crln-9522	15	14	settled	settle	VERB
crln-9522	15	15	on	on	ADP
crln-9522	15	16	eight	eight	NUM
crln-9522	15	17	principles	principle	NOUN
crln-9522	15	18	of	of	ADP
crln-9522	15	19	customer	customer	NOUN
crln-9522	15	20	service	service	NOUN
crln-9522	15	21	and	and	CCONJ
crln-9522	15	22	empathy	empathy	NOUN
crln-9522	15	23	with	with	ADP
crln-9522	15	24	memorable	memorable	ADJ
crln-9522	15	25	titles	title	NOUN
crln-9522	15	26	and	and	CCONJ
crln-9522	15	27	short	short	ADJ
crln-9522	15	28	explanations	explanation	NOUN
crln-9522	15	29	.	.	PUNCT
crln-9522	16	1	the	the	DET
crln-9522	16	2	eight	eight	NUM
crln-9522	16	3	principles	principle	NOUN
crln-9522	16	4	are	be	AUX
crln-9522	16	5	the	the	DET
crln-9522	16	6	entirety	entirety	NOUN
crln-9522	16	7	of	of	ADP
crln-9522	16	8	the	the	DET
crln-9522	16	9	guidelines	guideline	NOUN
crln-9522	16	10	,	,	PUNCT
crln-9522	16	11	though	though	SCONJ
crln-9522	16	12	individual	individual	ADJ
crln-9522	16	13	departments	department	NOUN
crln-9522	16	14	can	can	AUX
crln-9522	16	15	provide	provide	VERB
crln-9522	16	16	more	more	ADJ
crln-9522	16	17	structure	structure	NOUN
crln-9522	16	18	,	,	PUNCT
crln-9522	16	19	as	as	ADP
crln-9522	16	20	necessary	necessary	ADJ
crln-9522	16	21	.	.	PUNCT
crln-9522	17	1	however	however	ADV
crln-9522	17	2	,	,	PUNCT
crln-9522	17	3	it	it	PRON
crln-9522	17	4	was	be	AUX
crln-9522	17	5	recommended	recommend	VERB
crln-9522	17	6	to	to	PART
crln-9522	17	7	keep	keep	VERB
crln-9522	17	8	them	they	PRON
crln-9522	17	9	as	as	ADV
crln-9522	17	10	intentionally	intentionally	ADV
crln-9522	17	11	broad	broad	ADJ
crln-9522	17	12	as	as	ADP
crln-9522	17	13	possible	possible	ADJ
crln-9522	17	14	.	.	PUNCT
crln-9522	18	1	the	the	DET
crln-9522	18	2	principles	principle	NOUN
crln-9522	18	3	are	be	AUX
crln-9522	18	4	as	as	SCONJ
crln-9522	18	5	follows	follow	VERB
crln-9522	18	6	:	:	PUNCT
crln-9522	18	7	•	•	NOUN
crln-9522	18	8	engage	engage	VERB
crln-9522	18	9	in	in	ADP
crln-9522	18	10	your	your	PRON
crln-9522	18	11	range	range	NOUN
crln-9522	18	12	.	.	PUNCT
crln-9522	19	1	be	be	AUX
crln-9522	19	2	aware	aware	ADJ
crln-9522	19	3	of	of	ADP
crln-9522	19	4	your	your	PRON
crln-9522	19	5	surroundings	surrounding	NOUN
crln-9522	19	6	.	.	PUNCT
crln-9522	20	1	acknowledge	acknowledge	VERB
crln-9522	20	2	patrons	patron	NOUN
crln-9522	20	3	with	with	ADP
crln-9522	20	4	eye	eye	NOUN
crln-9522	20	5	contact	contact	NOUN
crln-9522	20	6	,	,	PUNCT
crln-9522	20	7	a	a	DET
crln-9522	20	8	smile	smile	NOUN
crln-9522	20	9	,	,	PUNCT
crln-9522	20	10	and	and	CCONJ
crln-9522	20	11	positive	positive	ADJ
crln-9522	20	12	body	body	NOUN
crln-9522	20	13	language	language	NOUN
crln-9522	20	14	.	.	PUNCT
crln-9522	21	1	be	be	AUX
crln-9522	21	2	approachable	approachable	ADJ
crln-9522	21	3	.	.	PUNCT
crln-9522	22	1	•	•	ADV
crln-9522	22	2	get	get	VERB
crln-9522	22	3	them	they	PRON
crln-9522	22	4	there	there	ADV
crln-9522	22	5	.	.	PUNCT
crln-9522	23	1	get	get	VERB
crln-9522	23	2	the	the	DET
crln-9522	23	3	patron	patron	NOUN
crln-9522	23	4	to	to	ADP
crln-9522	23	5	the	the	DET
crln-9522	23	6	service	service	NOUN
crln-9522	23	7	,	,	PUNCT
crln-9522	23	8	person	person	NOUN
crln-9522	23	9	,	,	PUNCT
crln-9522	23	10	item	item	NOUN
crln-9522	23	11	,	,	PUNCT
crln-9522	23	12	or	or	CCONJ
crln-9522	23	13	information	information	NOUN
crln-9522	23	14	that	that	PRON
crln-9522	23	15	they	they	PRON
crln-9522	23	16	need	need	VERB
crln-9522	23	17	.	.	PUNCT
crln-9522	24	1	get	get	VERB
crln-9522	24	2	them	they	PRON
crln-9522	24	3	there	there	ADV
crln-9522	24	4	physically	physically	ADV
crln-9522	24	5	and	and	CCONJ
crln-9522	24	6	intellecdustin	intellecdustin	NOUN
crln-9522	24	7	fife	fife	NOUN
crln-9522	24	8	is	be	AUX
crln-9522	24	9	outreach	outreach	NOUN
crln-9522	24	10	and	and	CCONJ
crln-9522	24	11	patron	patron	NOUN
crln-9522	24	12	services	service	NOUN
crln-9522	24	13	librarian	librarian	PROPN
crln-9522	24	14	at	at	ADP
crln-9522	24	15	utah	utah	PROPN
crln-9522	24	16	valley	valley	PROPN
crln-9522	24	17	university	university	PROPN
crln-9522	24	18	,	,	PUNCT
crln-9522	24	19	email	email	NOUN
crln-9522	24	20	:	:	PUNCT
crln-9522	24	21	dustin.fife@uvu.edu	dustin.fife@uvu.edu	PROPN
crln-9522	25	1	©	©	PROPN
crln-9522	25	2	2016	2016	NUM
crln-9522	25	3	dustin	dustin	PROPN
crln-9522	25	4	fife	fife	PROPN
crln-9522	25	5	july	july	PROPN
crln-9522	25	6	/	/	SYM
crln-9522	25	7	august	august	PROPN
crln-9522	25	8	2016	2016	NUM
crln-9522	25	9	339	339	NUM
crln-9522	25	10	c&rl	c&rl	PROPN
crln-9522	25	11	news	news	NOUN
crln-9522	25	12	tually	tually	ADV
crln-9522	25	13	.	.	PUNCT
crln-9522	26	1	when	when	SCONJ
crln-9522	26	2	it	it	PRON
crln-9522	26	3	seems	seem	VERB
crln-9522	26	4	impossible	impossible	ADJ
crln-9522	26	5	,	,	PUNCT
crln-9522	26	6	try	try	VERB
crln-9522	26	7	to	to	PART
crln-9522	26	8	find	find	VERB
crln-9522	26	9	alternatives	alternative	NOUN
crln-9522	26	10	,	,	PUNCT
crln-9522	26	11	and	and	CCONJ
crln-9522	26	12	create	create	VERB
crln-9522	26	13	a	a	DET
crln-9522	26	14	positive	positive	ADJ
crln-9522	26	15	experience	experience	NOUN
crln-9522	26	16	.	.	PUNCT
crln-9522	27	1	•	•	INTJ
crln-9522	27	2	we	we	PRON
crln-9522	27	3	do	do	VERB
crln-9522	27	4	windows	window	NOUN
crln-9522	27	5	.	.	PUNCT
crln-9522	28	1	there	there	PRON
crln-9522	28	2	is	be	VERB
crln-9522	28	3	no	no	DET
crln-9522	28	4	work	work	NOUN
crln-9522	28	5	beneath	beneath	ADP
crln-9522	28	6	you	you	PRON
crln-9522	28	7	,	,	PUNCT
crln-9522	28	8	especially	especially	ADV
crln-9522	28	9	when	when	SCONJ
crln-9522	28	10	a	a	DET
crln-9522	28	11	patron	patron	NOUN
crln-9522	28	12	is	be	AUX
crln-9522	28	13	involved	involve	VERB
crln-9522	28	14	.	.	PUNCT
crln-9522	29	1	when	when	SCONJ
crln-9522	29	2	they	they	PRON
crln-9522	29	3	see	see	VERB
crln-9522	29	4	you	you	PRON
crln-9522	29	5	,	,	PUNCT
crln-9522	29	6	they	they	PRON
crln-9522	29	7	see	see	VERB
crln-9522	29	8	the	the	DET
crln-9522	29	9	entire	entire	ADJ
crln-9522	29	10	library	library	NOUN
crln-9522	29	11	.	.	PUNCT
crln-9522	30	1	•	•	NUM
crln-9522	30	2	know	know	VERB
crln-9522	30	3	our	our	PRON
crln-9522	30	4	services	service	NOUN
crln-9522	30	5	/	/	SYM
crln-9522	30	6	specialists	specialist	NOUN
crln-9522	30	7	.	.	PUNCT
crln-9522	31	1	if	if	SCONJ
crln-9522	31	2	you	you	PRON
crln-9522	31	3	do	do	AUX
crln-9522	31	4	not	not	PART
crln-9522	31	5	know	know	VERB
crln-9522	31	6	what	what	PRON
crln-9522	31	7	we	we	PRON
crln-9522	31	8	do	do	VERB
crln-9522	31	9	and	and	CCONJ
crln-9522	31	10	who	who	PRON
crln-9522	31	11	does	do	VERB
crln-9522	31	12	it	it	PRON
crln-9522	31	13	,	,	PUNCT
crln-9522	31	14	the	the	DET
crln-9522	31	15	patron	patron	NOUN
crln-9522	31	16	will	will	AUX
crln-9522	31	17	not	not	PART
crln-9522	31	18	know	know	VERB
crln-9522	31	19	what	what	PRON
crln-9522	31	20	we	we	PRON
crln-9522	31	21	do	do	VERB
crln-9522	31	22	and	and	CCONJ
crln-9522	31	23	who	who	PRON
crln-9522	31	24	does	do	VERB
crln-9522	31	25	it	it	PRON
crln-9522	31	26	.	.	PUNCT
crln-9522	32	1	•	•	ADV
crln-9522	32	2	know	know	VERB
crln-9522	32	3	and	and	CCONJ
crln-9522	32	4	grow	grow	VERB
crln-9522	32	5	your	your	PRON
crln-9522	32	6	patrons	patron	NOUN
crln-9522	32	7	.	.	PUNCT
crln-9522	33	1	collect	collect	VERB
crln-9522	33	2	patrons	patron	NOUN
crln-9522	33	3	.	.	PUNCT
crln-9522	34	1	let	let	VERB
crln-9522	34	2	them	they	PRON
crln-9522	34	3	know	know	VERB
crln-9522	34	4	who	who	PRON
crln-9522	34	5	you	you	PRON
crln-9522	34	6	are	be	AUX
crln-9522	34	7	and	and	CCONJ
crln-9522	34	8	how	how	SCONJ
crln-9522	34	9	you	you	PRON
crln-9522	34	10	can	can	AUX
crln-9522	34	11	help	help	VERB
crln-9522	34	12	them	they	PRON
crln-9522	34	13	.	.	PUNCT
crln-9522	35	1	listen	listen	VERB
crln-9522	35	2	and	and	CCONJ
crln-9522	35	3	serve	serve	VERB
crln-9522	35	4	with	with	ADP
crln-9522	35	5	empathy	empathy	NOUN
crln-9522	35	6	.	.	PUNCT
crln-9522	36	1	•	•	INTJ
crln-9522	36	2	remember	remember	VERB
crln-9522	36	3	the	the	DET
crln-9522	36	4	goal	goal	NOUN
crln-9522	36	5	.	.	PUNCT
crln-9522	37	1	so	so	ADV
crln-9522	37	2	much	much	ADJ
crln-9522	37	3	of	of	ADP
crln-9522	37	4	your	your	PRON
crln-9522	37	5	work	work	NOUN
crln-9522	37	6	is	be	AUX
crln-9522	37	7	invisible	invisible	ADJ
crln-9522	37	8	to	to	ADP
crln-9522	37	9	the	the	DET
crln-9522	37	10	public	public	NOUN
crln-9522	37	11	.	.	PUNCT
crln-9522	38	1	always	always	ADV
crln-9522	38	2	remember	remember	VERB
crln-9522	38	3	,	,	PUNCT
crln-9522	38	4	what	what	PRON
crln-9522	38	5	you	you	PRON
crln-9522	38	6	do	do	AUX
crln-9522	38	7	impacts	impact	NOUN
crln-9522	38	8	student	student	NOUN
crln-9522	38	9	and	and	CCONJ
crln-9522	38	10	faculty	faculty	NOUN
crln-9522	38	11	success	success	NOUN
crln-9522	38	12	.	.	PUNCT
crln-9522	39	1	•	•	NUM
crln-9522	39	2	be	be	AUX
crln-9522	39	3	contagious	contagious	ADJ
crln-9522	39	4	.	.	PUNCT
crln-9522	40	1	you	you	PRON
crln-9522	40	2	impact	impact	VERB
crln-9522	40	3	the	the	DET
crln-9522	40	4	environment	environment	NOUN
crln-9522	40	5	of	of	ADP
crln-9522	40	6	the	the	DET
crln-9522	40	7	library	library	NOUN
crln-9522	40	8	.	.	PUNCT
crln-9522	41	1	emotions	emotion	NOUN
crln-9522	41	2	are	be	AUX
crln-9522	41	3	contagious	contagious	ADJ
crln-9522	41	4	,	,	PUNCT
crln-9522	41	5	so	so	ADV
crln-9522	41	6	spread	spread	VERB
crln-9522	41	7	goodwill	goodwill	NOUN
crln-9522	41	8	with	with	ADP
crln-9522	41	9	patrons	patron	NOUN
crln-9522	41	10	and	and	CCONJ
crln-9522	41	11	colleagues	colleague	NOUN
crln-9522	41	12	.	.	PUNCT
crln-9522	42	1	•	•	NUM
crln-9522	42	2	conquer	conquer	VERB
crln-9522	42	3	the	the	DET
crln-9522	42	4	campus	campus	NOUN
crln-9522	42	5	.	.	PUNCT
crln-9522	43	1	wherever	wherever	SCONJ
crln-9522	43	2	you	you	PRON
crln-9522	43	3	go	go	VERB
crln-9522	43	4	represent	represent	VERB
crln-9522	43	5	the	the	DET
crln-9522	43	6	library	library	NOUN
crln-9522	43	7	.	.	PUNCT
crln-9522	44	1	be	be	AUX
crln-9522	44	2	an	an	DET
crln-9522	44	3	ambassador	ambassador	NOUN
crln-9522	44	4	.	.	PUNCT
crln-9522	45	1	look	look	VERB
crln-9522	45	2	for	for	ADP
crln-9522	45	3	things	thing	NOUN
crln-9522	45	4	we	we	PRON
crln-9522	45	5	can	can	AUX
crln-9522	45	6	do	do	VERB
crln-9522	45	7	better	well	ADV
crln-9522	45	8	and	and	CCONJ
crln-9522	45	9	people	people	NOUN
crln-9522	45	10	we	we	PRON
crln-9522	45	11	can	can	AUX
crln-9522	45	12	help	help	VERB
crln-9522	45	13	.	.	PUNCT
crln-9522	46	1	these	these	DET
crln-9522	46	2	eight	eight	NUM
crln-9522	46	3	principles	principle	NOUN
crln-9522	46	4	and	and	CCONJ
crln-9522	46	5	short	short	ADJ
crln-9522	46	6	definitions	definition	NOUN
crln-9522	46	7	create	create	VERB
crln-9522	46	8	a	a	DET
crln-9522	46	9	common	common	ADJ
crln-9522	46	10	language	language	NOUN
crln-9522	46	11	for	for	ADP
crln-9522	46	12	discussing	discuss	VERB
crln-9522	46	13	customer	customer	NOUN
crln-9522	46	14	service	service	NOUN
crln-9522	46	15	and	and	CCONJ
crln-9522	46	16	are	be	AUX
crln-9522	46	17	now	now	ADV
crln-9522	46	18	the	the	DET
crln-9522	46	19	backbone	backbone	NOUN
crln-9522	46	20	of	of	ADP
crln-9522	46	21	uvu	uvu	PROPN
crln-9522	46	22	library	library	PROPN
crln-9522	46	23	’s	’s	PART
crln-9522	46	24	customer	customer	NOUN
crln-9522	46	25	service	service	NOUN
crln-9522	46	26	program	program	NOUN
crln-9522	46	27	.	.	PUNCT
crln-9522	47	1	some	some	PRON
crln-9522	47	2	are	be	AUX
crln-9522	47	3	not	not	PART
crln-9522	47	4	unique	unique	ADJ
crln-9522	47	5	,	,	PUNCT
crln-9522	47	6	and	and	CCONJ
crln-9522	47	7	you	you	PRON
crln-9522	47	8	can	can	AUX
crln-9522	47	9	easily	easily	ADV
crln-9522	47	10	see	see	VERB
crln-9522	47	11	their	their	PRON
crln-9522	47	12	antecedents	antecedent	NOUN
crln-9522	47	13	in	in	ADP
crln-9522	47	14	well	well	ADV
crln-9522	47	15	-	-	PUNCT
crln-9522	47	16	known	know	VERB
crln-9522	47	17	statements	statement	NOUN
crln-9522	47	18	such	such	ADJ
crln-9522	47	19	as	as	ADP
crln-9522	47	20	“	"	PUNCT
crln-9522	47	21	get	get	VERB
crln-9522	47	22	to	to	ADP
crln-9522	47	23	yes	yes	INTJ
crln-9522	47	24	.	.	PUNCT
crln-9522	47	25	”	"	PUNCT
crln-9522	48	1	more	more	ADV
crln-9522	48	2	important	important	ADJ
crln-9522	48	3	than	than	ADP
crln-9522	48	4	uniqueness	uniqueness	NOUN
crln-9522	48	5	,	,	PUNCT
crln-9522	48	6	though	though	ADV
crln-9522	48	7	,	,	PUNCT
crln-9522	48	8	is	be	AUX
crln-9522	48	9	their	their	PRON
crln-9522	48	10	memorability	memorability	NOUN
crln-9522	48	11	and	and	CCONJ
crln-9522	48	12	the	the	DET
crln-9522	48	13	ease	ease	NOUN
crln-9522	48	14	with	with	ADP
crln-9522	48	15	which	which	PRON
crln-9522	48	16	they	they	PRON
crln-9522	48	17	can	can	AUX
crln-9522	48	18	be	be	AUX
crln-9522	48	19	integrated	integrate	VERB
crln-9522	48	20	into	into	ADP
crln-9522	48	21	everyday	everyday	ADJ
crln-9522	48	22	conversation	conversation	NOUN
crln-9522	48	23	and	and	CCONJ
crln-9522	48	24	personal	personal	ADJ
crln-9522	48	25	,	,	PUNCT
crln-9522	48	26	departmental	departmental	ADJ
crln-9522	48	27	,	,	PUNCT
crln-9522	48	28	and	and	CCONJ
crln-9522	48	29	institutional	institutional	ADJ
crln-9522	48	30	goals	goal	NOUN
crln-9522	48	31	.	.	PUNCT
crln-9522	49	1	creation	creation	NOUN
crln-9522	49	2	and	and	CCONJ
crln-9522	49	3	implementation	implementation	NOUN
crln-9522	49	4	uvu	uvu	PROPN
crln-9522	49	5	library	library	PROPN
crln-9522	49	6	’s	’s	PART
crln-9522	49	7	taskforce	taskforce	NOUN
crln-9522	49	8	officially	officially	ADV
crln-9522	49	9	worked	work	VERB
crln-9522	49	10	on	on	ADP
crln-9522	49	11	this	this	DET
crln-9522	49	12	project	project	NOUN
crln-9522	49	13	for	for	ADP
crln-9522	49	14	six	six	NUM
crln-9522	49	15	months	month	NOUN
crln-9522	49	16	.	.	PUNCT
crln-9522	50	1	they	they	PRON
crln-9522	50	2	spent	spend	VERB
crln-9522	50	3	several	several	ADJ
crln-9522	50	4	weeks	week	NOUN
crln-9522	50	5	reviewing	review	VERB
crln-9522	50	6	customer	customer	NOUN
crln-9522	50	7	service	service	NOUN
crln-9522	50	8	programs	program	NOUN
crln-9522	50	9	and	and	CCONJ
crln-9522	50	10	library	library	NOUN
crln-9522	50	11	literature	literature	NOUN
crln-9522	50	12	,	,	PUNCT
crln-9522	50	13	and	and	CCONJ
crln-9522	50	14	they	they	PRON
crln-9522	50	15	then	then	ADV
crln-9522	50	16	spent	spend	VERB
crln-9522	50	17	a	a	DET
crln-9522	50	18	few	few	ADJ
crln-9522	50	19	group	group	NOUN
crln-9522	50	20	sessions	session	NOUN
crln-9522	50	21	brainstorming	brainstorm	VERB
crln-9522	50	22	and	and	CCONJ
crln-9522	50	23	listing	list	VERB
crln-9522	50	24	desirable	desirable	ADJ
crln-9522	50	25	qualities	quality	NOUN
crln-9522	50	26	of	of	ADP
crln-9522	50	27	customer	customer	NOUN
crln-9522	50	28	service	service	NOUN
crln-9522	50	29	on	on	ADP
crln-9522	50	30	a	a	DET
crln-9522	50	31	whiteboard	whiteboard	NOUN
crln-9522	50	32	.	.	PUNCT
crln-9522	51	1	the	the	DET
crln-9522	51	2	brainstormed	brainstormed	ADJ
crln-9522	51	3	qualities	quality	NOUN
crln-9522	51	4	were	be	AUX
crln-9522	51	5	grouped	group	VERB
crln-9522	51	6	and	and	CCONJ
crln-9522	51	7	narrowed	narrow	VERB
crln-9522	51	8	into	into	ADP
crln-9522	51	9	as	as	ADV
crln-9522	51	10	few	few	ADJ
crln-9522	51	11	ideas	idea	NOUN
crln-9522	51	12	as	as	SCONJ
crln-9522	51	13	get	get	VERB
crln-9522	51	14	them	they	PRON
crln-9522	51	15	there	there	ADV
crln-9522	51	16	,	,	PUNCT
crln-9522	51	17	j.	j.	PROPN
crln-9522	51	18	michael	michael	PROPN
crln-9522	51	19	o’day	o’day	PROPN
crln-9522	51	20	(	(	PUNCT
crln-9522	51	21	2016	2016	NUM
crln-9522	51	22	)	)	PUNCT
crln-9522	51	23	.	.	PUNCT
crln-9522	52	1	we	we	PRON
crln-9522	52	2	do	do	VERB
crln-9522	52	3	windows	window	NOUN
crln-9522	52	4	,	,	PUNCT
crln-9522	52	5	j.	j.	PROPN
crln-9522	52	6	michael	michael	PROPN
crln-9522	52	7	o’day	o’day	PROPN
crln-9522	52	8	(	(	PUNCT
crln-9522	52	9	2016	2016	NUM
crln-9522	52	10	)	)	PUNCT
crln-9522	52	11	.	.	PUNCT
crln-9522	53	1	c&rl	c&rl	PROPN
crln-9522	53	2	news	news	PROPN
crln-9522	53	3	july	july	PROPN
crln-9522	53	4	/	/	SYM
crln-9522	53	5	august	august	PROPN
crln-9522	53	6	2016	2016	NUM
crln-9522	53	7	340	340	NUM
crln-9522	53	8	possible	possible	ADJ
crln-9522	53	9	.	.	PUNCT
crln-9522	54	1	once	once	SCONJ
crln-9522	54	2	they	they	PRON
crln-9522	54	3	were	be	AUX
crln-9522	54	4	narrowed	narrow	VERB
crln-9522	54	5	down	down	ADP
crln-9522	54	6	to	to	ADP
crln-9522	54	7	eight	eight	NUM
crln-9522	54	8	,	,	PUNCT
crln-9522	54	9	they	they	PRON
crln-9522	54	10	became	become	VERB
crln-9522	54	11	the	the	DET
crln-9522	54	12	proposed	propose	VERB
crln-9522	54	13	guiding	guide	VERB
crln-9522	54	14	principles	principle	NOUN
crln-9522	54	15	for	for	ADP
crln-9522	54	16	uvu	uvu	PROPN
crln-9522	54	17	library	library	PROPN
crln-9522	54	18	’s	’s	PART
crln-9522	54	19	customer	customer	NOUN
crln-9522	54	20	service	service	NOUN
crln-9522	54	21	program	program	NOUN
crln-9522	54	22	.	.	PUNCT
crln-9522	55	1	they	they	PRON
crln-9522	55	2	were	be	AUX
crln-9522	55	3	selected	select	VERB
crln-9522	55	4	because	because	SCONJ
crln-9522	55	5	they	they	PRON
crln-9522	55	6	were	be	AUX
crln-9522	55	7	memorable	memorable	ADJ
crln-9522	55	8	,	,	PUNCT
crln-9522	55	9	and	and	CCONJ
crln-9522	55	10	the	the	DET
crln-9522	55	11	team	team	NOUN
crln-9522	55	12	thought	think	VERB
crln-9522	55	13	they	they	PRON
crln-9522	55	14	would	would	AUX
crln-9522	55	15	simplify	simplify	VERB
crln-9522	55	16	customer	customer	NOUN
crln-9522	55	17	service	service	NOUN
crln-9522	55	18	.	.	PUNCT
crln-9522	56	1	the	the	DET
crln-9522	56	2	task	task	NOUN
crln-9522	56	3	force	force	NOUN
crln-9522	56	4	also	also	ADV
crln-9522	56	5	thought	think	VERB
crln-9522	56	6	that	that	SCONJ
crln-9522	56	7	they	they	PRON
crln-9522	56	8	would	would	AUX
crln-9522	56	9	give	give	VERB
crln-9522	56	10	employees	employee	NOUN
crln-9522	56	11	as	as	ADV
crln-9522	56	12	much	much	ADJ
crln-9522	56	13	flexibility	flexibility	NOUN
crln-9522	56	14	as	as	ADP
crln-9522	56	15	possible	possible	ADJ
crln-9522	56	16	to	to	PART
crln-9522	56	17	focus	focus	VERB
crln-9522	56	18	on	on	ADP
crln-9522	56	19	the	the	DET
crln-9522	56	20	needs	need	NOUN
crln-9522	56	21	of	of	ADP
crln-9522	56	22	faculty	faculty	NOUN
crln-9522	56	23	,	,	PUNCT
crln-9522	56	24	students	student	NOUN
crln-9522	56	25	and	and	CCONJ
crln-9522	56	26	staff	staff	NOUN
crln-9522	56	27	,	,	PUNCT
crln-9522	56	28	along	along	ADP
crln-9522	56	29	with	with	ADP
crln-9522	56	30	the	the	DET
crln-9522	56	31	overall	overall	ADJ
crln-9522	56	32	complexity	complexity	NOUN
crln-9522	56	33	of	of	ADP
crln-9522	56	34	library	library	ADJ
crln-9522	56	35	life	life	NOUN
crln-9522	56	36	.	.	PUNCT
crln-9522	57	1	the	the	DET
crln-9522	57	2	principles	principle	NOUN
crln-9522	57	3	were	be	AUX
crln-9522	57	4	selected	select	VERB
crln-9522	57	5	and	and	CCONJ
crln-9522	57	6	finalized	finalize	VERB
crln-9522	57	7	with	with	ADP
crln-9522	57	8	feedback	feedback	NOUN
crln-9522	57	9	from	from	ADP
crln-9522	57	10	taskforce	taskforce	NOUN
crln-9522	57	11	members	member	NOUN
crln-9522	57	12	and	and	CCONJ
crln-9522	57	13	a	a	DET
crln-9522	57	14	few	few	ADJ
crln-9522	57	15	outside	outside	ADJ
crln-9522	57	16	stakeholders	stakeholder	NOUN
crln-9522	57	17	.	.	PUNCT
crln-9522	58	1	the	the	DET
crln-9522	58	2	principles	principle	NOUN
crln-9522	58	3	were	be	AUX
crln-9522	58	4	then	then	ADV
crln-9522	58	5	presented	present	VERB
crln-9522	58	6	to	to	ADP
crln-9522	58	7	the	the	DET
crln-9522	58	8	library	library	NOUN
crln-9522	58	9	director	director	NOUN
crln-9522	58	10	for	for	ADP
crln-9522	58	11	approval	approval	NOUN
crln-9522	58	12	before	before	ADP
crln-9522	58	13	being	be	AUX
crln-9522	58	14	prepared	prepare	VERB
crln-9522	58	15	and	and	CCONJ
crln-9522	58	16	presented	present	VERB
crln-9522	58	17	to	to	ADP
crln-9522	58	18	the	the	DET
crln-9522	58	19	rest	rest	NOUN
crln-9522	58	20	of	of	ADP
crln-9522	58	21	the	the	DET
crln-9522	58	22	staff	staff	NOUN
crln-9522	58	23	.	.	PUNCT
crln-9522	59	1	preparation	preparation	NOUN
crln-9522	59	2	for	for	ADP
crln-9522	59	3	the	the	DET
crln-9522	59	4	rest	rest	NOUN
crln-9522	59	5	of	of	ADP
crln-9522	59	6	the	the	DET
crln-9522	59	7	staff	staff	NOUN
crln-9522	59	8	took	take	VERB
crln-9522	59	9	several	several	ADJ
crln-9522	59	10	more	more	ADJ
crln-9522	59	11	months	month	NOUN
crln-9522	59	12	.	.	PUNCT
crln-9522	60	1	once	once	SCONJ
crln-9522	60	2	the	the	DET
crln-9522	60	3	principles	principle	NOUN
crln-9522	60	4	were	be	AUX
crln-9522	60	5	chosen	choose	VERB
crln-9522	60	6	and	and	CCONJ
crln-9522	60	7	approved	approve	VERB
crln-9522	60	8	,	,	PUNCT
crln-9522	60	9	the	the	DET
crln-9522	60	10	taskforce	taskforce	NOUN
crln-9522	60	11	spent	spend	VERB
crln-9522	60	12	several	several	ADJ
crln-9522	60	13	months	month	NOUN
crln-9522	60	14	preparing	prepare	VERB
crln-9522	60	15	short	short	ADJ
crln-9522	60	16	training	training	NOUN
crln-9522	60	17	videos	video	NOUN
crln-9522	60	18	,	,	PUNCT
crln-9522	60	19	activities	activity	NOUN
crln-9522	60	20	,	,	PUNCT
crln-9522	60	21	worksheets	worksheet	NOUN
crln-9522	60	22	,	,	PUNCT
crln-9522	60	23	imaginative	imaginative	ADJ
crln-9522	60	24	posters	poster	NOUN
crln-9522	60	25	,	,	PUNCT
crln-9522	60	26	and	and	CCONJ
crln-9522	60	27	two	two	NUM
crln-9522	60	28	introductory	introductory	ADJ
crln-9522	60	29	presentations.2	presentations.2	NOUN
crln-9522	60	30	the	the	DET
crln-9522	60	31	program	program	NOUN
crln-9522	60	32	was	be	AUX
crln-9522	60	33	introduced	introduce	VERB
crln-9522	60	34	to	to	ADP
crln-9522	60	35	the	the	DET
crln-9522	60	36	entire	entire	ADJ
crln-9522	60	37	staff	staff	NOUN
crln-9522	60	38	through	through	ADP
crln-9522	60	39	two	two	NUM
crln-9522	60	40	hour	hour	NOUN
crln-9522	60	41	-	-	PUNCT
crln-9522	60	42	long	long	ADJ
crln-9522	60	43	staff	staff	NOUN
crln-9522	60	44	meetings	meeting	NOUN
crln-9522	60	45	,	,	PUNCT
crln-9522	60	46	one	one	NUM
crln-9522	60	47	month	month	NOUN
crln-9522	60	48	apart	apart	ADV
crln-9522	60	49	,	,	PUNCT
crln-9522	60	50	with	with	ADP
crln-9522	60	51	homework	homework	NOUN
crln-9522	60	52	and	and	CCONJ
crln-9522	60	53	thought	think	VERB
crln-9522	60	54	exercises	exercise	NOUN
crln-9522	60	55	given	give	VERB
crln-9522	60	56	for	for	ADP
crln-9522	60	57	the	the	DET
crln-9522	60	58	interim	interim	NOUN
crln-9522	60	59	.	.	PUNCT
crln-9522	61	1	the	the	DET
crln-9522	61	2	first	first	ADJ
crln-9522	61	3	presentation	presentation	NOUN
crln-9522	61	4	focused	focus	VERB
crln-9522	61	5	on	on	ADP
crln-9522	61	6	the	the	DET
crln-9522	61	7	theory	theory	NOUN
crln-9522	61	8	of	of	ADP
crln-9522	61	9	the	the	DET
crln-9522	61	10	guidelines	guideline	NOUN
crln-9522	61	11	.	.	PUNCT
crln-9522	62	1	each	each	DET
crln-9522	62	2	principle	principle	NOUN
crln-9522	62	3	was	be	AUX
crln-9522	62	4	discussed	discuss	VERB
crln-9522	62	5	individually	individually	ADV
crln-9522	62	6	,	,	PUNCT
crln-9522	62	7	and	and	CCONJ
crln-9522	62	8	feedback	feedback	NOUN
crln-9522	62	9	was	be	AUX
crln-9522	62	10	solicited	solicit	VERB
crln-9522	62	11	through	through	ADP
crln-9522	62	12	group	group	NOUN
crln-9522	62	13	conversation	conversation	NOUN
crln-9522	62	14	.	.	PUNCT
crln-9522	63	1	the	the	DET
crln-9522	63	2	principles	principle	NOUN
crln-9522	63	3	were	be	AUX
crln-9522	63	4	introduced	introduce	VERB
crln-9522	63	5	through	through	ADP
crln-9522	63	6	a	a	DET
crln-9522	63	7	powerpoint	powerpoint	NOUN
crln-9522	63	8	presentation	presentation	NOUN
crln-9522	63	9	and	and	CCONJ
crln-9522	63	10	short	short	ADJ
crln-9522	63	11	videos	video	NOUN
crln-9522	63	12	.	.	PUNCT
crln-9522	64	1	after	after	ADP
crln-9522	64	2	the	the	DET
crln-9522	64	3	first	first	ADJ
crln-9522	64	4	session	session	NOUN
crln-9522	64	5	,	,	PUNCT
crln-9522	64	6	every	every	DET
crln-9522	64	7	staff	staff	NOUN
crln-9522	64	8	member	member	NOUN
crln-9522	64	9	was	be	AUX
crln-9522	64	10	given	give	VERB
crln-9522	64	11	a	a	DET
crln-9522	64	12	worksheet	worksheet	NOUN
crln-9522	64	13	to	to	PART
crln-9522	64	14	set	set	VERB
crln-9522	64	15	individual	individual	ADJ
crln-9522	64	16	goals	goal	NOUN
crln-9522	64	17	and	and	CCONJ
crln-9522	64	18	departments	department	NOUN
crln-9522	64	19	were	be	AUX
crln-9522	64	20	asked	ask	VERB
crln-9522	64	21	to	to	PART
crln-9522	64	22	set	set	VERB
crln-9522	64	23	group	group	NOUN
crln-9522	64	24	goals	goal	NOUN
crln-9522	64	25	.	.	PUNCT
crln-9522	65	1	this	this	DET
crln-9522	65	2	process	process	NOUN
crln-9522	65	3	was	be	AUX
crln-9522	65	4	the	the	DET
crln-9522	65	5	same	same	ADJ
crln-9522	65	6	for	for	ADP
crln-9522	65	7	library	library	ADJ
crln-9522	65	8	administration	administration	NOUN
crln-9522	65	9	all	all	DET
crln-9522	65	10	the	the	DET
crln-9522	65	11	way	way	NOUN
crln-9522	65	12	down	down	ADV
crln-9522	65	13	through	through	ADP
crln-9522	65	14	library	library	NOUN
crln-9522	65	15	aides	aide	NOUN
crln-9522	65	16	.	.	PUNCT
crln-9522	66	1	the	the	DET
crln-9522	66	2	emphasis	emphasis	NOUN
crln-9522	66	3	was	be	AUX
crln-9522	66	4	that	that	SCONJ
crln-9522	66	5	every	every	DET
crln-9522	66	6	employee	employee	NOUN
crln-9522	66	7	has	have	VERB
crln-9522	66	8	customer	customer	NOUN
crln-9522	66	9	service	service	NOUN
crln-9522	66	10	opportunities	opportunity	NOUN
crln-9522	66	11	and	and	CCONJ
crln-9522	66	12	that	that	SCONJ
crln-9522	66	13	every	every	DET
crln-9522	66	14	employee	employee	NOUN
crln-9522	66	15	needs	need	VERB
crln-9522	66	16	to	to	PART
crln-9522	66	17	set	set	VERB
crln-9522	66	18	customer	customer	NOUN
crln-9522	66	19	service	service	NOUN
crln-9522	66	20	goals	goal	NOUN
crln-9522	66	21	.	.	PUNCT
crln-9522	67	1	during	during	ADP
crln-9522	67	2	the	the	DET
crln-9522	67	3	second	second	ADJ
crln-9522	67	4	staff	staff	NOUN
crln-9522	67	5	meeting	meeting	NOUN
crln-9522	67	6	,	,	PUNCT
crln-9522	67	7	another	another	DET
crln-9522	67	8	short	short	ADJ
crln-9522	67	9	presentation	presentation	NOUN
crln-9522	67	10	about	about	ADP
crln-9522	67	11	the	the	DET
crln-9522	67	12	principles	principle	NOUN
crln-9522	67	13	was	be	AUX
crln-9522	67	14	given	give	VERB
crln-9522	67	15	and	and	CCONJ
crln-9522	67	16	then	then	ADV
crln-9522	67	17	everyone	everyone	PRON
crln-9522	67	18	was	be	AUX
crln-9522	67	19	asked	ask	VERB
crln-9522	67	20	to	to	PART
crln-9522	67	21	share	share	VERB
crln-9522	67	22	their	their	PRON
crln-9522	67	23	experiences	experience	NOUN
crln-9522	67	24	of	of	ADP
crln-9522	67	25	working	work	VERB
crln-9522	67	26	with	with	ADP
crln-9522	67	27	the	the	DET
crln-9522	67	28	new	new	ADJ
crln-9522	67	29	“	"	PUNCT
crln-9522	67	30	be	be	AUX
crln-9522	67	31	here	here	ADV
crln-9522	67	32	”	"	PUNCT
crln-9522	67	33	principles	principle	NOUN
crln-9522	67	34	.	.	PUNCT
crln-9522	68	1	this	this	PRON
crln-9522	68	2	led	lead	VERB
crln-9522	68	3	to	to	ADP
crln-9522	68	4	a	a	DET
crln-9522	68	5	lively	lively	ADJ
crln-9522	68	6	conversation	conversation	NOUN
crln-9522	68	7	and	and	CCONJ
crln-9522	68	8	overall	overall	ADJ
crln-9522	68	9	positive	positive	ADJ
crln-9522	68	10	assessments	assessment	NOUN
crln-9522	68	11	of	of	ADP
crln-9522	68	12	how	how	SCONJ
crln-9522	68	13	a	a	DET
crln-9522	68	14	principle	principle	NOUN
crln-9522	68	15	-	-	PUNCT
crln-9522	68	16	based	base	VERB
crln-9522	68	17	approach	approach	NOUN
crln-9522	68	18	to	to	ADP
crln-9522	68	19	customer	customer	NOUN
crln-9522	68	20	service	service	NOUN
crln-9522	68	21	can	can	AUX
crln-9522	68	22	change	change	VERB
crln-9522	68	23	the	the	DET
crln-9522	68	24	way	way	NOUN
crln-9522	68	25	staff	staff	NOUN
crln-9522	68	26	members	member	NOUN
crln-9522	68	27	see	see	VERB
crln-9522	68	28	their	their	PRON
crln-9522	68	29	work	work	NOUN
crln-9522	68	30	.	.	PUNCT
crln-9522	69	1	there	there	PRON
crln-9522	69	2	was	be	VERB
crln-9522	69	3	some	some	DET
crln-9522	69	4	conversation	conversation	NOUN
crln-9522	69	5	of	of	ADP
crln-9522	69	6	whether	whether	SCONJ
crln-9522	69	7	using	use	VERB
crln-9522	69	8	principles	principle	NOUN
crln-9522	69	9	,	,	PUNCT
crln-9522	69	10	rather	rather	ADV
crln-9522	69	11	than	than	ADP
crln-9522	69	12	specific	specific	ADJ
crln-9522	69	13	rules	rule	NOUN
crln-9522	69	14	,	,	PUNCT
crln-9522	69	15	would	would	AUX
crln-9522	69	16	allow	allow	VERB
crln-9522	69	17	people	people	NOUN
crln-9522	69	18	to	to	PART
crln-9522	69	19	simply	simply	ADV
crln-9522	69	20	do	do	VERB
crln-9522	69	21	whatever	whatever	PRON
crln-9522	69	22	they	they	PRON
crln-9522	69	23	wanted	want	VERB
crln-9522	69	24	.	.	PUNCT
crln-9522	70	1	uvu	uvu	PROPN
crln-9522	70	2	library	library	PROPN
crln-9522	70	3	is	be	AUX
crln-9522	70	4	governed	govern	VERB
crln-9522	70	5	by	by	ADP
crln-9522	70	6	many	many	ADJ
crln-9522	70	7	campus	campus	NOUN
crln-9522	70	8	-	-	PUNCT
crln-9522	70	9	wide	wide	ADJ
crln-9522	70	10	procedures	procedure	NOUN
crln-9522	70	11	and	and	CCONJ
crln-9522	70	12	policies	policy	NOUN
crln-9522	70	13	and	and	CCONJ
crln-9522	70	14	other	other	ADJ
crln-9522	70	15	unavoidable	unavoidable	ADJ
crln-9522	70	16	library	library	ADJ
crln-9522	70	17	protocols	protocol	NOUN
crln-9522	70	18	outside	outside	ADV
crln-9522	70	19	of	of	ADP
crln-9522	70	20	the	the	DET
crln-9522	70	21	customer	customer	NOUN
crln-9522	70	22	service	service	NOUN
crln-9522	70	23	guidelines	guideline	NOUN
crln-9522	70	24	.	.	PUNCT
crln-9522	71	1	it	it	PRON
crln-9522	71	2	was	be	AUX
crln-9522	71	3	emphasized	emphasize	VERB
crln-9522	71	4	that	that	SCONJ
crln-9522	71	5	principles	principle	NOUN
crln-9522	71	6	allowed	allow	VERB
crln-9522	71	7	employees	employee	NOUN
crln-9522	71	8	to	to	PART
crln-9522	71	9	try	try	VERB
crln-9522	71	10	and	and	CCONJ
crln-9522	71	11	see	see	VERB
crln-9522	71	12	what	what	PRON
crln-9522	71	13	they	they	PRON
crln-9522	71	14	could	could	AUX
crln-9522	71	15	do	do	VERB
crln-9522	71	16	,	,	PUNCT
crln-9522	71	17	rather	rather	ADV
crln-9522	71	18	than	than	SCONJ
crln-9522	71	19	focus	focus	VERB
crln-9522	71	20	on	on	ADP
crln-9522	71	21	what	what	PRON
crln-9522	71	22	they	they	PRON
crln-9522	71	23	could	could	AUX
crln-9522	71	24	not	not	PART
crln-9522	71	25	.	.	PUNCT
crln-9522	72	1	once	once	ADV
crln-9522	72	2	the	the	DET
crln-9522	72	3	second	second	ADJ
crln-9522	72	4	presentation	presentation	NOUN
crln-9522	72	5	was	be	AUX
crln-9522	72	6	completed	complete	VERB
crln-9522	72	7	,	,	PUNCT
crln-9522	72	8	the	the	DET
crln-9522	72	9	taskforce	taskforce	NOUN
crln-9522	72	10	met	meet	VERB
crln-9522	72	11	one	one	NUM
crln-9522	72	12	last	last	ADJ
crln-9522	72	13	time	time	NOUN
crln-9522	72	14	to	to	PART
crln-9522	72	15	debrief	debrief	VERB
crln-9522	72	16	about	about	ADP
crln-9522	72	17	what	what	PRON
crln-9522	72	18	had	have	AUX
crln-9522	72	19	been	be	AUX
crln-9522	72	20	accomplished	accomplish	VERB
crln-9522	72	21	and	and	CCONJ
crln-9522	72	22	to	to	PART
crln-9522	72	23	make	make	VERB
crln-9522	72	24	recommendations	recommendation	NOUN
crln-9522	72	25	for	for	ADP
crln-9522	72	26	the	the	DET
crln-9522	72	27	program	program	NOUN
crln-9522	72	28	going	go	VERB
crln-9522	72	29	forward	forward	ADV
crln-9522	72	30	.	.	PUNCT
crln-9522	73	1	the	the	DET
crln-9522	73	2	final	final	ADJ
crln-9522	73	3	report	report	NOUN
crln-9522	73	4	was	be	AUX
crln-9522	73	5	given	give	VERB
crln-9522	73	6	to	to	ADP
crln-9522	73	7	administration	administration	NOUN
crln-9522	73	8	,	,	PUNCT
crln-9522	73	9	and	and	CCONJ
crln-9522	73	10	the	the	DET
crln-9522	73	11	taskforce	taskforce	NOUN
crln-9522	73	12	was	be	AUX
crln-9522	73	13	disbanded	disband	VERB
crln-9522	73	14	.	.	PUNCT
crln-9522	74	1	administration	administration	NOUN
crln-9522	74	2	was	be	AUX
crln-9522	74	3	supportive	supportive	ADJ
crln-9522	74	4	of	of	ADP
crln-9522	74	5	the	the	DET
crln-9522	74	6	taskforce	taskforce	NOUN
crln-9522	74	7	’s	’s	PART
crln-9522	74	8	recommendations	recommendation	NOUN
crln-9522	74	9	and	and	CCONJ
crln-9522	74	10	is	be	AUX
crln-9522	74	11	working	work	VERB
crln-9522	74	12	to	to	PART
crln-9522	74	13	further	far	ADV
crln-9522	74	14	integrate	integrate	VERB
crln-9522	74	15	the	the	DET
crln-9522	74	16	be	be	NOUN
crln-9522	74	17	here	here	ADV
crln-9522	74	18	principles	principle	NOUN
crln-9522	74	19	into	into	ADP
crln-9522	74	20	the	the	DET
crln-9522	74	21	fabric	fabric	NOUN
crln-9522	74	22	of	of	ADP
crln-9522	74	23	the	the	DET
crln-9522	74	24	library	library	NOUN
crln-9522	74	25	.	.	PUNCT
crln-9522	75	1	more	more	ADJ
crln-9522	75	2	than	than	ADP
crln-9522	75	3	anything	anything	PRON
crln-9522	75	4	,	,	PUNCT
crln-9522	75	5	this	this	DET
crln-9522	75	6	new	new	ADJ
crln-9522	75	7	system	system	NOUN
crln-9522	75	8	has	have	AUX
crln-9522	75	9	created	create	VERB
crln-9522	75	10	a	a	DET
crln-9522	75	11	mechanism	mechanism	NOUN
crln-9522	75	12	for	for	ADP
crln-9522	75	13	discussing	discuss	VERB
crln-9522	75	14	customer	customer	NOUN
crln-9522	75	15	service	service	NOUN
crln-9522	75	16	goals	goal	NOUN
crln-9522	75	17	and	and	CCONJ
crln-9522	75	18	experiences	experience	NOUN
crln-9522	75	19	through	through	ADP
crln-9522	75	20	a	a	DET
crln-9522	75	21	shared	share	VERB
crln-9522	75	22	language	language	NOUN
crln-9522	75	23	.	.	PUNCT
crln-9522	76	1	what	what	PRON
crln-9522	76	2	we	we	PRON
crln-9522	76	3	have	have	AUX
crln-9522	76	4	seen	see	VERB
crln-9522	76	5	so	so	ADV
crln-9522	76	6	far	far	ADV
crln-9522	76	7	is	be	AUX
crln-9522	76	8	that	that	SCONJ
crln-9522	76	9	these	these	DET
crln-9522	76	10	guidelines	guideline	NOUN
crln-9522	76	11	empower	empower	NOUN
crln-9522	76	12	employees	employee	NOUN
crln-9522	76	13	to	to	PART
crln-9522	76	14	be	be	AUX
crln-9522	76	15	intelligent	intelligent	ADJ
crln-9522	76	16	and	and	CCONJ
crln-9522	76	17	flexible	flexible	ADJ
crln-9522	76	18	.	.	PUNCT
crln-9522	77	1	this	this	PRON
crln-9522	77	2	is	be	AUX
crln-9522	77	3	not	not	PART
crln-9522	77	4	a	a	DET
crln-9522	77	5	perfect	perfect	ADJ
crln-9522	77	6	system	system	NOUN
crln-9522	77	7	,	,	PUNCT
crln-9522	77	8	but	but	CCONJ
crln-9522	77	9	it	it	PRON
crln-9522	77	10	is	be	AUX
crln-9522	77	11	a	a	DET
crln-9522	77	12	system	system	NOUN
crln-9522	77	13	that	that	PRON
crln-9522	77	14	depends	depend	VERB
crln-9522	77	15	on	on	ADP
crln-9522	77	16	the	the	DET
crln-9522	77	17	ingenuity	ingenuity	NOUN
crln-9522	77	18	and	and	CCONJ
crln-9522	77	19	good	good	ADJ
crln-9522	77	20	-	-	PUNCT
crln-9522	77	21	faith	faith	NOUN
crln-9522	77	22	efforts	effort	NOUN
crln-9522	77	23	of	of	ADP
crln-9522	77	24	employees	employee	NOUN
crln-9522	77	25	,	,	PUNCT
crln-9522	77	26	rather	rather	ADV
crln-9522	77	27	than	than	ADP
crln-9522	77	28	on	on	ADP
crln-9522	77	29	a	a	DET
crln-9522	77	30	rule	rule	NOUN
crln-9522	77	31	book	book	NOUN
crln-9522	77	32	that	that	PRON
crln-9522	77	33	says	say	VERB
crln-9522	77	34	yes	yes	INTJ
crln-9522	77	35	or	or	CCONJ
crln-9522	77	36	no	no	INTJ
crln-9522	77	37	.	.	PUNCT
crln-9522	78	1	time	time	NOUN
crln-9522	78	2	is	be	AUX
crln-9522	78	3	now	now	ADV
crln-9522	78	4	set	set	VERB
crln-9522	78	5	apart	apart	ADV
crln-9522	78	6	at	at	ADP
crln-9522	78	7	monthly	monthly	ADJ
crln-9522	78	8	staff	staff	NOUN
crln-9522	78	9	meetings	meeting	NOUN
crln-9522	78	10	to	to	PART
crln-9522	78	11	highlight	highlight	VERB
crln-9522	78	12	the	the	DET
crln-9522	78	13	customer	customer	NOUN
crln-9522	78	14	service	service	NOUN
crln-9522	78	15	principles	principle	NOUN
crln-9522	78	16	and	and	CCONJ
crln-9522	78	17	to	to	PART
crln-9522	78	18	do	do	VERB
crln-9522	78	19	ongoing	ongoing	ADJ
crln-9522	78	20	training	training	NOUN
crln-9522	78	21	.	.	PUNCT
crln-9522	79	1	my	my	PRON
crln-9522	79	2	patron	patron	PROPN
crln-9522	79	3	services	service	NOUN
crln-9522	79	4	team	team	NOUN
crln-9522	79	5	sets	set	VERB
crln-9522	79	6	a	a	DET
crln-9522	79	7	new	new	ADJ
crln-9522	79	8	“	"	PUNCT
crln-9522	79	9	be	be	AUX
crln-9522	79	10	here	here	ADV
crln-9522	79	11	”	"	PUNCT
crln-9522	79	12	goal	goal	NOUN
crln-9522	79	13	each	each	DET
crln-9522	79	14	week	week	NOUN
crln-9522	79	15	.	.	PUNCT
crln-9522	80	1	one	one	NUM
crln-9522	80	2	team	team	NOUN
crln-9522	80	3	member	member	NOUN
crln-9522	80	4	selects	select	VERB
crln-9522	80	5	a	a	DET
crln-9522	80	6	principle	principle	NOUN
crln-9522	80	7	and	and	CCONJ
crln-9522	80	8	either	either	CCONJ
crln-9522	80	9	lays	lay	VERB
crln-9522	80	10	out	out	ADP
crln-9522	80	11	a	a	DET
crln-9522	80	12	goal	goal	NOUN
crln-9522	80	13	that	that	PRON
crln-9522	80	14	he	he	PRON
crln-9522	80	15	or	or	CCONJ
crln-9522	80	16	she	she	PRON
crln-9522	80	17	have	have	AUX
crln-9522	80	18	been	be	AUX
crln-9522	80	19	thinking	think	VERB
crln-9522	80	20	about	about	ADP
crln-9522	80	21	or	or	CCONJ
crln-9522	80	22	asks	ask	VERB
crln-9522	80	23	the	the	DET
crln-9522	80	24	team	team	NOUN
crln-9522	80	25	to	to	PART
crln-9522	80	26	help	help	VERB
crln-9522	80	27	set	set	VERB
crln-9522	80	28	a	a	DET
crln-9522	80	29	team	team	NOUN
crln-9522	80	30	goal	goal	NOUN
crln-9522	80	31	.	.	PUNCT
crln-9522	81	1	at	at	ADP
crln-9522	81	2	the	the	DET
crln-9522	81	3	next	next	ADJ
crln-9522	81	4	team	team	NOUN
crln-9522	81	5	meeting	meeting	NOUN
crln-9522	81	6	we	we	PRON
crln-9522	81	7	discuss	discuss	VERB
crln-9522	81	8	how	how	SCONJ
crln-9522	81	9	our	our	PRON
crln-9522	81	10	goal	goal	NOUN
crln-9522	81	11	went	go	VERB
crln-9522	81	12	and	and	CCONJ
crln-9522	81	13	select	select	VERB
crln-9522	81	14	a	a	DET
crln-9522	81	15	new	new	ADJ
crln-9522	81	16	principle	principle	NOUN
crln-9522	81	17	and	and	CCONJ
crln-9522	81	18	goal	goal	NOUN
crln-9522	81	19	.	.	PUNCT
crln-9522	82	1	these	these	DET
crln-9522	82	2	goals	goal	NOUN
crln-9522	82	3	have	have	AUX
crln-9522	82	4	been	be	AUX
crln-9522	82	5	simple	simple	ADJ
crln-9522	82	6	,	,	PUNCT
crln-9522	82	7	but	but	CCONJ
crln-9522	82	8	engaging	engage	VERB
crln-9522	82	9	.	.	PUNCT
crln-9522	83	1	they	they	PRON
crln-9522	83	2	have	have	AUX
crln-9522	83	3	been	be	AUX
crln-9522	83	4	things	thing	NOUN
crln-9522	83	5	like	like	ADP
crln-9522	83	6	reaching	reach	VERB
crln-9522	83	7	out	out	ADV
crln-9522	83	8	to	to	ADP
crln-9522	83	9	a	a	DET
crln-9522	83	10	new	new	ADJ
crln-9522	83	11	faculty	faculty	NOUN
crln-9522	83	12	member	member	NOUN
crln-9522	83	13	,	,	PUNCT
crln-9522	83	14	mentoring	mentor	VERB
crln-9522	83	15	a	a	DET
crln-9522	83	16	library	library	ADJ
crln-9522	83	17	aide	aide	NOUN
crln-9522	83	18	on	on	ADP
crln-9522	83	19	a	a	DET
crln-9522	83	20	project	project	NOUN
crln-9522	83	21	,	,	PUNCT
crln-9522	83	22	or	or	CCONJ
crln-9522	83	23	getting	get	VERB
crln-9522	83	24	to	to	PART
crln-9522	83	25	know	know	VERB
crln-9522	83	26	a	a	DET
crln-9522	83	27	library	library	NOUN
crln-9522	83	28	specialist	specialist	NOUN
crln-9522	83	29	better	well	ADV
crln-9522	83	30	.	.	PUNCT
crln-9522	84	1	this	this	DET
crln-9522	84	2	process	process	NOUN
crln-9522	84	3	keeps	keep	VERB
crln-9522	84	4	the	the	DET
crln-9522	84	5	focus	focus	NOUN
crln-9522	84	6	on	on	ADP
crln-9522	84	7	patrons	patron	NOUN
crln-9522	84	8	and	and	CCONJ
crln-9522	84	9	allows	allow	VERB
crln-9522	84	10	our	our	PRON
crln-9522	84	11	team	team	NOUN
crln-9522	84	12	to	to	PART
crln-9522	84	13	creatively	creatively	ADV
crln-9522	84	14	problem	problem	NOUN
crln-9522	84	15	solve	solve	NOUN
crln-9522	84	16	.	.	PUNCT
crln-9522	85	1	several	several	ADJ
crln-9522	85	2	other	other	ADJ
crln-9522	85	3	departments	department	NOUN
crln-9522	85	4	follow	follow	VERB
crln-9522	85	5	a	a	DET
crln-9522	85	6	similar	similar	ADJ
crln-9522	85	7	pattern	pattern	NOUN
crln-9522	85	8	.	.	PUNCT
crln-9522	86	1	it	it	PRON
crln-9522	86	2	has	have	AUX
crln-9522	86	3	created	create	VERB
crln-9522	86	4	a	a	DET
crln-9522	86	5	positive	positive	ADJ
crln-9522	86	6	way	way	NOUN
crln-9522	86	7	to	to	PART
crln-9522	86	8	discuss	discuss	VERB
crln-9522	86	9	customer	customer	NOUN
crln-9522	86	10	service	service	NOUN
crln-9522	86	11	that	that	PRON
crln-9522	86	12	does	do	AUX
crln-9522	86	13	not	not	PART
crln-9522	86	14	simply	simply	ADV
crln-9522	86	15	focus	focus	VERB
crln-9522	86	16	on	on	ADP
crln-9522	86	17	what	what	PRON
crln-9522	86	18	we	we	PRON
crln-9522	86	19	are	be	AUX
crln-9522	86	20	doing	do	VERB
crln-9522	86	21	wrong	wrong	NOUN
crln-9522	86	22	.	.	PUNCT
crln-9522	87	1	(	(	PUNCT
crln-9522	87	2	continues	continue	VERB
crln-9522	87	3	on	on	ADP
crln-9522	87	4	page	page	NOUN
crln-9522	87	5	346	346	NUM
crln-9522	87	6	)	)	PUNCT
crln-9522	87	7	c&rl	c&rl	PROPN
crln-9522	87	8	news	news	PROPN
crln-9522	87	9	july	july	PROPN
crln-9522	87	10	/	/	SYM
crln-9522	87	11	august	august	PROPN
crln-9522	87	12	2016	2016	NUM
crln-9522	87	13	346	346	NUM
crln-9522	87	14	variety	variety	NOUN
crln-9522	87	15	of	of	ADP
crln-9522	87	16	services	service	NOUN
crln-9522	87	17	,	,	PUNCT
crln-9522	87	18	and	and	CCONJ
crln-9522	87	19	knowledge	knowledge	NOUN
crln-9522	87	20	of	of	ADP
crln-9522	87	21	most	most	ADJ
crln-9522	87	22	library	library	ADJ
crln-9522	87	23	procedures	procedure	NOUN
crln-9522	87	24	can	can	AUX
crln-9522	87	25	be	be	AUX
crln-9522	87	26	instrumental	instrumental	ADJ
crln-9522	87	27	in	in	ADP
crln-9522	87	28	providing	provide	VERB
crln-9522	87	29	positive	positive	ADJ
crln-9522	87	30	customer	customer	NOUN
crln-9522	87	31	service	service	NOUN
crln-9522	87	32	at	at	ADP
crln-9522	87	33	such	such	ADJ
crln-9522	87	34	service	service	NOUN
crln-9522	87	35	points	point	NOUN
crln-9522	87	36	.	.	PUNCT
crln-9522	88	1	a	a	DET
crln-9522	88	2	well	well	ADV
crln-9522	88	3	-	-	PUNCT
crln-9522	88	4	executed	execute	VERB
crln-9522	88	5	cross	cross	ADJ
crln-9522	88	6	-	-	ADJ
crln-9522	88	7	training	training	ADJ
crln-9522	88	8	program	program	NOUN
crln-9522	88	9	creates	create	VERB
crln-9522	88	10	new	new	ADJ
crln-9522	88	11	teams	team	NOUN
crln-9522	88	12	among	among	ADP
crln-9522	88	13	old	old	ADJ
crln-9522	88	14	colleagues	colleague	NOUN
crln-9522	88	15	working	work	VERB
crln-9522	88	16	toward	toward	ADP
crln-9522	88	17	a	a	DET
crln-9522	88	18	common	common	ADJ
crln-9522	88	19	goal	goal	NOUN
crln-9522	88	20	and	and	CCONJ
crln-9522	88	21	opens	open	VERB
crln-9522	88	22	new	new	ADJ
crln-9522	88	23	lines	line	NOUN
crln-9522	88	24	of	of	ADP
crln-9522	88	25	communication	communication	NOUN
crln-9522	88	26	between	between	ADP
crln-9522	88	27	departments	department	NOUN
crln-9522	88	28	,	,	PUNCT
crln-9522	88	29	sparking	spark	VERB
crln-9522	88	30	discussion	discussion	NOUN
crln-9522	88	31	of	of	ADP
crln-9522	88	32	shared	share	VERB
crln-9522	88	33	problems	problem	NOUN
crln-9522	88	34	and	and	CCONJ
crln-9522	88	35	potential	potential	ADJ
crln-9522	88	36	resolutions	resolution	NOUN
crln-9522	88	37	.	.	PUNCT
crln-9522	89	1	notes	note	VERB
crln-9522	89	2	1	1	NUM
crln-9522	89	3	.	.	PUNCT
crln-9522	89	4	shirley	shirley	PROPN
crln-9522	89	5	duglin	duglin	PROPN
crln-9522	89	6	kennedy	kennedy	PROPN
crln-9522	89	7	,	,	PUNCT
crln-9522	89	8	“	"	PUNCT
crln-9522	89	9	give	give	VERB
crln-9522	89	10	the	the	DET
crln-9522	89	11	people	people	NOUN
crln-9522	89	12	what	what	PRON
crln-9522	89	13	they	they	PRON
crln-9522	89	14	want	want	VERB
crln-9522	89	15	,	,	PUNCT
crln-9522	89	16	but	but	CCONJ
crln-9522	89	17	,	,	PUNCT
crln-9522	89	18	”	"	PUNCT
crln-9522	89	19	information	information	NOUN
crln-9522	89	20	today	today	NOUN
crln-9522	89	21	,	,	PUNCT
crln-9522	89	22	(	(	PUNCT
crln-9522	89	23	2015	2015	NUM
crln-9522	89	24	):	):	PUNCT
crln-9522	89	25	8	8	NUM
crln-9522	89	26	.	.	NOUN
crln-9522	89	27	2	2	NUM
crln-9522	89	28	.	.	PUNCT
crln-9522	89	29	stephanie	stephanie	PROPN
crln-9522	89	30	l.	l.	PROPN
crln-9522	89	31	maata	maata	PROPN
crln-9522	89	32	,	,	PUNCT
crln-9522	89	33	“	"	PUNCT
crln-9522	89	34	renaissance	renaissance	NOUN
crln-9522	89	35	librarians	librarian	NOUN
crln-9522	89	36	:	:	PUNCT
crln-9522	89	37	traditional	traditional	ADJ
crln-9522	89	38	roles	role	NOUN
crln-9522	89	39	are	be	AUX
crln-9522	89	40	increasingly	increasingly	ADV
crln-9522	89	41	the	the	DET
crln-9522	89	42	goal	goal	NOUN
crln-9522	89	43	was	be	AUX
crln-9522	89	44	to	to	PART
crln-9522	89	45	truly	truly	ADV
crln-9522	89	46	create	create	VERB
crln-9522	89	47	something	something	PRON
crln-9522	89	48	that	that	PRON
crln-9522	89	49	is	be	AUX
crln-9522	89	50	useful	useful	ADJ
crln-9522	89	51	for	for	ADP
crln-9522	89	52	all	all	DET
crln-9522	89	53	library	library	ADJ
crln-9522	89	54	employees	employee	NOUN
crln-9522	89	55	,	,	PUNCT
crln-9522	89	56	and	and	CCONJ
crln-9522	89	57	it	it	PRON
crln-9522	89	58	impacts	impact	VERB
crln-9522	89	59	each	each	DET
crln-9522	89	60	team	team	NOUN
crln-9522	89	61	differently	differently	ADV
crln-9522	89	62	.	.	PUNCT
crln-9522	90	1	foundationally	foundationally	ADV
crln-9522	90	2	uvu	uvu	PROPN
crln-9522	90	3	library	library	PROPN
crln-9522	90	4	believes	believe	VERB
crln-9522	90	5	that	that	SCONJ
crln-9522	90	6	every	every	DET
crln-9522	90	7	employee	employee	NOUN
crln-9522	90	8	always	always	ADV
crln-9522	90	9	represents	represent	VERB
crln-9522	90	10	the	the	DET
crln-9522	90	11	library	library	NOUN
crln-9522	90	12	,	,	PUNCT
crln-9522	90	13	whether	whether	SCONJ
crln-9522	90	14	they	they	PRON
crln-9522	90	15	regularly	regularly	ADV
crln-9522	90	16	see	see	VERB
crln-9522	90	17	patrons	patron	NOUN
crln-9522	90	18	or	or	CCONJ
crln-9522	90	19	not	not	PART
crln-9522	90	20	.	.	PUNCT
crln-9522	91	1	that	that	PRON
crln-9522	91	2	is	be	AUX
crln-9522	91	3	why	why	SCONJ
crln-9522	91	4	this	this	DET
crln-9522	91	5	process	process	NOUN
crln-9522	91	6	included	include	VERB
crln-9522	91	7	many	many	ADJ
crln-9522	91	8	stakeholders	stakeholder	NOUN
crln-9522	91	9	in	in	ADP
crln-9522	91	10	order	order	NOUN
crln-9522	91	11	to	to	PART
crln-9522	91	12	create	create	VERB
crln-9522	91	13	something	something	PRON
crln-9522	91	14	useful	useful	ADJ
crln-9522	91	15	for	for	ADP
crln-9522	91	16	all	all	PRON
crln-9522	91	17	.	.	PUNCT
crln-9522	92	1	for	for	ADP
crln-9522	92	2	example	example	NOUN
crln-9522	92	3	,	,	PUNCT
crln-9522	92	4	the	the	DET
crln-9522	92	5	technical	technical	ADJ
crln-9522	92	6	services	service	NOUN
crln-9522	92	7	librarian	librarian	PROPN
crln-9522	92	8	suggested	suggest	VERB
crln-9522	92	9	the	the	DET
crln-9522	92	10	principle	principle	NOUN
crln-9522	92	11	“	"	PUNCT
crln-9522	92	12	remember	remember	VERB
crln-9522	92	13	the	the	DET
crln-9522	92	14	goal”—something	goal”—something	NOUN
crln-9522	92	15	his	his	PRON
crln-9522	92	16	team	team	NOUN
crln-9522	92	17	was	be	AUX
crln-9522	92	18	already	already	ADV
crln-9522	92	19	using	use	VERB
crln-9522	92	20	.	.	PUNCT
crln-9522	93	1	for	for	ADP
crln-9522	93	2	a	a	DET
crln-9522	93	3	group	group	NOUN
crln-9522	93	4	like	like	ADP
crln-9522	93	5	technical	technical	ADJ
crln-9522	93	6	services	service	NOUN
crln-9522	93	7	,	,	PUNCT
crln-9522	93	8	which	which	PRON
crln-9522	93	9	is	be	AUX
crln-9522	93	10	often	often	ADV
crln-9522	93	11	separated	separate	VERB
crln-9522	93	12	from	from	ADP
crln-9522	93	13	the	the	DET
crln-9522	93	14	public	public	NOUN
crln-9522	93	15	,	,	PUNCT
crln-9522	93	16	“	"	PUNCT
crln-9522	93	17	remember	remember	VERB
crln-9522	93	18	the	the	DET
crln-9522	93	19	goal	goal	NOUN
crln-9522	93	20	”	"	PUNCT
crln-9522	93	21	reminds	remind	VERB
crln-9522	93	22	them	they	PRON
crln-9522	93	23	that	that	DET
crln-9522	93	24	work	work	NOUN
crln-9522	93	25	,	,	PUNCT
crln-9522	93	26	seen	see	VERB
crln-9522	93	27	and	and	CCONJ
crln-9522	93	28	unseen	unseen	ADJ
crln-9522	93	29	,	,	PUNCT
crln-9522	93	30	impacts	impact	VERB
crln-9522	93	31	the	the	DET
crln-9522	93	32	experiences	experience	NOUN
crln-9522	93	33	and	and	CCONJ
crln-9522	93	34	opportunities	opportunity	NOUN
crln-9522	93	35	of	of	ADP
crln-9522	93	36	faculty	faculty	NOUN
crln-9522	93	37	and	and	CCONJ
crln-9522	93	38	students	student	NOUN
crln-9522	93	39	.	.	PUNCT
crln-9522	94	1	each	each	PRON
crln-9522	94	2	of	of	ADP
crln-9522	94	3	the	the	DET
crln-9522	94	4	principles	principle	NOUN
crln-9522	94	5	is	be	AUX
crln-9522	94	6	adaptable	adaptable	ADJ
crln-9522	94	7	and	and	CCONJ
crln-9522	94	8	can	can	AUX
crln-9522	94	9	be	be	AUX
crln-9522	94	10	used	use	VERB
crln-9522	94	11	differently	differently	ADV
crln-9522	94	12	,	,	PUNCT
crln-9522	94	13	depending	depend	VERB
crln-9522	94	14	on	on	ADP
crln-9522	94	15	the	the	DET
crln-9522	94	16	needs	need	NOUN
crln-9522	94	17	of	of	ADP
crln-9522	94	18	a	a	DET
crln-9522	94	19	particular	particular	ADJ
crln-9522	94	20	department	department	NOUN
crln-9522	94	21	or	or	CCONJ
crln-9522	94	22	team	team	NOUN
crln-9522	94	23	.	.	PUNCT
crln-9522	95	1	incorporated	incorporate	VERB
crln-9522	95	2	into	into	ADP
crln-9522	95	3	broadly	broadly	ADV
crln-9522	95	4	defined	define	VERB
crln-9522	95	5	responsibilities	responsibility	NOUN
crln-9522	95	6	that	that	PRON
crln-9522	95	7	call	call	VERB
crln-9522	95	8	for	for	ADP
crln-9522	95	9	flexible	flexible	ADJ
crln-9522	95	10	skill	skill	NOUN
crln-9522	95	11	sets	set	NOUN
crln-9522	95	12	,	,	PUNCT
crln-9522	95	13	”	"	PUNCT
crln-9522	95	14	library	library	NOUN
crln-9522	95	15	journal	journal	NOUN
crln-9522	95	16	139	139	NUM
crln-9522	95	17	,	,	PUNCT
crln-9522	95	18	no	no	INTJ
crln-9522	95	19	.	.	NOUN
crln-9522	95	20	17	17	NUM
crln-9522	95	21	(	(	PUNCT
crln-9522	95	22	2014	2014	NUM
crln-9522	95	23	):	):	PUNCT
crln-9522	95	24	26	26	NUM
crln-9522	95	25	-	-	SYM
crln-9522	95	26	34	34	NUM
crln-9522	95	27	.	.	PUNCT
crln-9522	96	1	3	3	X
crln-9522	96	2	.	.	X
crln-9522	96	3	holly	holly	PROPN
crln-9522	96	4	flynn	flynn	PROPN
crln-9522	96	5	,	,	PUNCT
crln-9522	96	6	“	"	PUNCT
crln-9522	96	7	creating	create	VERB
crln-9522	96	8	manuals	manual	NOUN
crln-9522	96	9	for	for	ADP
crln-9522	96	10	job	job	NOUN
crln-9522	96	11	duties	duty	NOUN
crln-9522	96	12	,	,	PUNCT
crln-9522	96	13	”	"	PUNCT
crln-9522	96	14	in	in	ADP
crln-9522	96	15	library	library	ADJ
crln-9522	96	16	management	management	NOUN
crln-9522	96	17	tips	tip	NOUN
crln-9522	96	18	that	that	PRON
crln-9522	96	19	work	work	VERB
crln-9522	96	20	,	,	PUNCT
crln-9522	96	21	ed	ed	NOUN
crln-9522	96	22	.	.	PUNCT
crln-9522	97	1	carol	carol	PROPN
crln-9522	97	2	smallwood	smallwood	PROPN
crln-9522	97	3	(	(	PUNCT
crln-9522	97	4	chicago	chicago	PROPN
crln-9522	97	5	:	:	PUNCT
crln-9522	97	6	american	american	PROPN
crln-9522	97	7	library	library	PROPN
crln-9522	97	8	association	association	PROPN
crln-9522	97	9	,	,	PUNCT
crln-9522	97	10	2011	2011	NUM
crln-9522	97	11	)	)	PUNCT
crln-9522	97	12	.	.	PUNCT
crln-9522	98	1	4	4	X
crln-9522	98	2	.	.	X
crln-9522	98	3	sarah	sarah	PROPN
crln-9522	98	4	c.	c.	PROPN
crln-9522	98	5	michalak	michalak	PROPN
crln-9522	98	6	,	,	PUNCT
crln-9522	98	7	“	"	PUNCT
crln-9522	98	8	this	this	PRON
crln-9522	98	9	changes	change	VERB
crln-9522	98	10	everything	everything	PRON
crln-9522	98	11	:	:	PUNCT
crln-9522	98	12	transforming	transform	VERB
crln-9522	98	13	the	the	DET
crln-9522	98	14	academic	academic	ADJ
crln-9522	98	15	library	library	NOUN
crln-9522	98	16	,	,	PUNCT
crln-9522	98	17	”	"	PUNCT
crln-9522	98	18	journal	journal	NOUN
crln-9522	98	19	of	of	ADP
crln-9522	98	20	library	library	ADJ
crln-9522	98	21	administration	administration	NOUN
crln-9522	98	22	52:5	52:5	NUM
crln-9522	98	23	(	(	PUNCT
crln-9522	98	24	2012	2012	NUM
crln-9522	98	25	):	):	PUNCT
crln-9522	98	26	411	411	NUM
crln-9522	98	27	-	-	SYM
crln-9522	98	28	423	423	NUM
crln-9522	98	29	.	.	NOUN
crln-9522	99	1	5	5	NUM
crln-9522	99	2	.	.	X
crln-9522	99	3	eleanor	eleanor	PROPN
crln-9522	99	4	gossen	gossen	PROPN
crln-9522	99	5	and	and	CCONJ
crln-9522	99	6	frances	frances	PROPN
crln-9522	99	7	reynolds	reynolds	PROPN
crln-9522	99	8	,	,	PUNCT
crln-9522	99	9	“	"	PUNCT
crln-9522	99	10	forging	forge	VERB
crln-9522	99	11	new	new	ADJ
crln-9522	99	12	communication	communication	NOUN
crln-9522	99	13	links	link	NOUN
crln-9522	99	14	in	in	ADP
crln-9522	99	15	an	an	DET
crln-9522	99	16	academic	academic	ADJ
crln-9522	99	17	library	library	NOUN
crln-9522	99	18	:	:	PUNCT
crln-9522	99	19	a.	a.	NOUN
crln-9522	99	20	,	,	PUNCT
crln-9522	99	21	”	"	PUNCT
crln-9522	99	22	journal	journal	NOUN
crln-9522	99	23	of	of	ADP
crln-9522	99	24	academic	academic	ADJ
crln-9522	99	25	librarianship	librarianship	NOUN
crln-9522	99	26	16	16	NUM
crln-9522	99	27	,	,	PUNCT
crln-9522	99	28	no	no	INTJ
crln-9522	99	29	.	.	NOUN
crln-9522	99	30	1	1	NUM
crln-9522	99	31	(	(	PUNCT
crln-9522	99	32	1990	1990	NUM
crln-9522	99	33	):	):	PUNCT
crln-9522	99	34	18	18	NUM
crln-9522	99	35	.	.	NOUN
crln-9522	99	36	6	6	NUM
crln-9522	99	37	.	.	X
crln-9522	100	1	michalak	michalak	NOUN
crln-9522	100	2	,	,	PUNCT
crln-9522	100	3	415	415	NUM
crln-9522	100	4	.	.	PUNCT
crln-9522	101	1	conclusion	conclusion	NOUN
crln-9522	101	2	“	"	PUNCT
crln-9522	101	3	be	be	AUX
crln-9522	101	4	here	here	ADV
crln-9522	101	5	”	"	PUNCT
crln-9522	101	6	is	be	AUX
crln-9522	101	7	uvu	uvu	PROPN
crln-9522	101	8	library	library	PROPN
crln-9522	101	9	’s	’s	PART
crln-9522	101	10	principle	principle	NOUN
crln-9522	101	11	-	-	PUNCT
crln-9522	101	12	based	base	VERB
crln-9522	101	13	customer	customer	NOUN
crln-9522	101	14	service	service	NOUN
crln-9522	101	15	solution	solution	NOUN
crln-9522	101	16	that	that	PRON
crln-9522	101	17	asks	ask	VERB
crln-9522	101	18	employees	employee	NOUN
crln-9522	101	19	to	to	PART
crln-9522	101	20	be	be	AUX
crln-9522	101	21	present	present	ADJ
crln-9522	101	22	,	,	PUNCT
crln-9522	101	23	flexible	flexible	ADJ
crln-9522	101	24	,	,	PUNCT
crln-9522	101	25	and	and	CCONJ
crln-9522	101	26	innovative	innovative	ADJ
crln-9522	101	27	.	.	PUNCT
crln-9522	102	1	it	it	PRON
crln-9522	102	2	is	be	AUX
crln-9522	102	3	uvu	uvu	PROPN
crln-9522	102	4	library	library	PROPN
crln-9522	102	5	’s	’s	PART
crln-9522	102	6	best	good	ADJ
crln-9522	102	7	attempt	attempt	NOUN
crln-9522	102	8	to	to	PART
crln-9522	102	9	put	put	VERB
crln-9522	102	10	patrons	patron	NOUN
crln-9522	102	11	first	first	ADV
crln-9522	102	12	by	by	ADP
crln-9522	102	13	focusing	focus	VERB
crln-9522	102	14	on	on	ADP
crln-9522	102	15	what	what	PRON
crln-9522	102	16	the	the	DET
crln-9522	102	17	library	library	NOUN
crln-9522	102	18	can	can	AUX
crln-9522	102	19	do	do	AUX
crln-9522	102	20	,	,	PUNCT
crln-9522	102	21	rather	rather	ADV
crln-9522	102	22	than	than	ADP
crln-9522	102	23	what	what	PRON
crln-9522	102	24	it	it	PRON
crln-9522	102	25	can	can	AUX
crln-9522	102	26	not	not	PART
crln-9522	102	27	.	.	PUNCT
crln-9522	103	1	notes	note	NOUN
crln-9522	103	2	1	1	NUM
crln-9522	103	3	.	.	PUNCT
crln-9522	103	4	ronald	ronald	PROPN
crln-9522	103	5	block	block	PROPN
crln-9522	103	6	and	and	CCONJ
crln-9522	103	7	julie	julie	PROPN
crln-9522	103	8	p.	p.	PROPN
crln-9522	103	9	mcneil	mcneil	PROPN
crln-9522	103	10	,	,	PUNCT
crln-9522	103	11	“	"	PUNCT
crln-9522	103	12	get	get	VERB
crln-9522	103	13	to	to	ADP
crln-9522	103	14	yes	yes	NOUN
crln-9522	103	15	:	:	PUNCT
crln-9522	103	16	branding	brand	VERB
crln-9522	103	17	public	public	ADJ
crln-9522	103	18	library	library	NOUN
crln-9522	103	19	customer	customer	NOUN
crln-9522	103	20	service	service	NOUN
crln-9522	103	21	,	,	PUNCT
crln-9522	103	22	”	"	PUNCT
crln-9522	103	23	public	public	ADJ
crln-9522	103	24	libraries	library	NOUN
crln-9522	103	25	online	online	ADV
crln-9522	103	26	:	:	PUNCT
crln-9522	103	27	a	a	DET
crln-9522	103	28	publication	publication	NOUN
crln-9522	103	29	of	of	ADP
crln-9522	103	30	the	the	DET
crln-9522	103	31	public	public	PROPN
crln-9522	103	32	library	library	PROPN
crln-9522	103	33	association	association	PROPN
crln-9522	103	34	,	,	PUNCT
crln-9522	103	35	retrieved	retrieve	VERB
crln-9522	103	36	from	from	ADP
crln-9522	103	37	http://publiclibrariesonline	http://publiclibrariesonline	NOUN
crln-9522	103	38	.	.	PUNCT
crln-9522	104	1	org/2015/02	org/2015/02	PROPN
crln-9522	104	2	/	/	SYM
crln-9522	104	3	get	get	VERB
crln-9522	104	4	-	-	PUNCT
crln-9522	104	5	to	to	ADP
crln-9522	104	6	-	-	PUNCT
crln-9522	104	7	yes	yes	ADV
crln-9522	104	8	-	-	PUNCT
crln-9522	104	9	branding	branding	NOUN
crln-9522	104	10	-	-	PUNCT
crln-9522	104	11	public	public	ADJ
crln-9522	104	12	-library	-library	ADJ
crln-9522	104	13	-	-	PUNCT
crln-9522	104	14	customer	customer	NOUN
crln-9522	104	15	-	-	PUNCT
crln-9522	104	16	service/.	service/.	NOUN
crln-9522	104	17	2	2	NUM
crln-9522	104	18	.	.	PUNCT
crln-9522	104	19	to	to	PART
crln-9522	104	20	see	see	VERB
crln-9522	104	21	the	the	DET
crln-9522	104	22	training	training	NOUN
crln-9522	104	23	videos	video	NOUN
crln-9522	104	24	please	please	INTJ
crln-9522	104	25	v	v	INTJ
crln-9522	105	1	i	i	PRON
crln-9522	105	2	s	s	VERB
crln-9522	106	1	i	i	INTJ
crln-9522	106	2	t	t	PROPN
crln-9522	107	1	h	h	NOUN
crln-9522	107	2	t	t	PROPN
crln-9522	107	3	t	t	PROPN
crln-9522	108	1	p	p	X
crln-9522	108	2	s	s	X
crln-9522	108	3	:	:	PUNCT
crln-9522	108	4	/	/	SYM
crln-9522	108	5	/	/	SYM
crln-9522	108	6	s	s	VERB
crln-9522	108	7	i	i	INTJ
crln-9522	108	8	t	t	NOUN
crln-9522	108	9	e	e	NOUN
crln-9522	108	10	s	s	PROPN
crln-9522	108	11	.	.	PUNCT
crln-9522	109	1	g	g	NOUN
crln-9522	109	2	o	o	X
crln-9522	110	1	o	o	X
crln-9522	110	2	g	g	NOUN
crln-9522	110	3	l	l	NOUN
crln-9522	110	4	e	e	NOUN
crln-9522	110	5	.	.	PUNCT
crln-9522	111	1	c	c	NOUN
crln-9522	112	1	o	o	NOUN
crln-9522	112	2	m	m	VERB
crln-9522	112	3	/	/	SYM
crln-9522	112	4	s	s	VERB
crln-9522	112	5	i	i	INTJ
crln-9522	112	6	t	t	NOUN
crln-9522	112	7	e	e	NOUN
crln-9522	112	8	/behereuvulibrary	/behereuvulibrary	ADJ
crln-9522	112	9	/	/	SYM
crln-9522	112	10	home	home	NOUN
crln-9522	112	11	.	.	PUNCT
crln-9522	113	1	5	5	X
crln-9522	113	2	.	.	X
crln-9522	113	3	zara	zara	PROPN
crln-9522	113	4	wilkinson	wilkinson	PROPN
crln-9522	113	5	and	and	CCONJ
crln-9522	113	6	julie	julie	PROPN
crln-9522	113	7	skill	skill	NOUN
crln-9522	113	8	,	,	PUNCT
crln-9522	113	9	“	"	PUNCT
crln-9522	113	10	the	the	DET
crln-9522	113	11	use	use	NOUN
crln-9522	113	12	of	of	ADP
crln-9522	113	13	librarians	librarian	NOUN
crln-9522	113	14	as	as	ADP
crln-9522	113	15	occupational	occupational	ADJ
crln-9522	113	16	study	study	NOUN
crln-9522	113	17	populations	population	NOUN
crln-9522	113	18	in	in	ADP
crln-9522	113	19	social	social	ADJ
crln-9522	113	20	science	science	NOUN
crln-9522	113	21	research	research	NOUN
crln-9522	113	22	,	,	PUNCT
crln-9522	113	23	”	"	PUNCT
crln-9522	113	24	library	library	NOUN
crln-9522	113	25	review	review	NOUN
crln-9522	113	26	63	63	NUM
crln-9522	113	27	(	(	PUNCT
crln-9522	113	28	2014	2014	NUM
crln-9522	113	29	):	):	PUNCT
crln-9522	113	30	2	2	NUM
crln-9522	113	31	-	-	SYM
crln-9522	113	32	14	14	NUM
crln-9522	113	33	.	.	PUNCT
crln-9522	114	1	doi	doi	NOUN
crln-9522	114	2	:	:	PUNCT
crln-9522	114	3	10.1108	10.1108	NUM
crln-9522	114	4	/	/	SYM
crln-9522	114	5	lr-07	lr-07	X
crln-9522	114	6	-2013	-2013	PROPN
crln-9522	114	7	-	-	PUNCT
crln-9522	114	8	0092	0092	NUM
crln-9522	114	9	.	.	PUNCT
crln-9522	115	1	6	6	NUM
crln-9522	115	2	.	.	X
crln-9522	115	3	acrl	acrl	PROPN
crln-9522	115	4	instruction	instruction	NOUN
crln-9522	115	5	section	section	NOUN
crln-9522	115	6	ilbp	ilbp	PROPN
crln-9522	115	7	committee	committee	PROPN
crln-9522	115	8	,	,	PUNCT
crln-9522	115	9	“	"	PUNCT
crln-9522	115	10	information	information	NOUN
crln-9522	115	11	literacy	literacy	NOUN
crln-9522	115	12	best	good	ADJ
crln-9522	115	13	practices	practice	NOUN
crln-9522	115	14	:	:	PUNCT
crln-9522	115	15	exemplary	exemplary	ADJ
crln-9522	115	16	programs	program	NOUN
crln-9522	115	17	,	,	PUNCT
crln-9522	115	18	”	"	PUNCT
crln-9522	115	19	www.ala.org/acrl	www.ala.org/acrl	PROPN
crln-9522	115	20	/aboutacrl	/aboutacrl	SYM
crln-9522	115	21	/	/	SYM
crln-9522	115	22	directoryofleadership	directoryofleadership	NOUN
crln-9522	115	23	/	/	SYM
crln-9522	115	24	sections	section	NOUN
crln-9522	115	25	/	/	SYM
crln-9522	115	26	is	be	AUX
crln-9522	115	27	/iswebsite	/iswebsite	NOUN
crln-9522	115	28	/	/	SYM
crln-9522	115	29	projpubs	projpub	NOUN
crln-9522	115	30	/	/	SYM
crln-9522	115	31	bestpractices	bestpractice	NOUN
crln-9522	115	32	-	-	PUNCT
crln-9522	115	33	exemplary	exemplary	NOUN
crln-9522	115	34	.	.	PUNCT
crln-9522	116	1	(	(	PUNCT
crln-9522	116	2	“	"	PUNCT
crln-9522	116	3	employing	employ	VERB
crln-9522	116	4	field	field	NOUN
crln-9522	116	5	research	research	NOUN
crln-9522	116	6	...	...	PUNCT
crln-9522	116	7	,	,	PUNCT
crln-9522	116	8	”	"	PUNCT
crln-9522	116	9	continues	continue	VERB
crln-9522	116	10	from	from	ADP
crln-9522	116	11	page	page	NOUN
crln-9522	116	12	333	333	NUM
crln-9522	116	13	)	)	PUNCT
crln-9522	116	14	(	(	PUNCT
crln-9522	116	15	“	"	PUNCT
crln-9522	116	16	be	be	AUX
crln-9522	116	17	here	here	ADV
crln-9522	116	18	,	,	PUNCT
crln-9522	116	19	”	"	PUNCT
crln-9522	116	20	continues	continue	VERB
crln-9522	116	21	from	from	ADP
crln-9522	116	22	page	page	NOUN
crln-9522	116	23	340	340	NUM
crln-9522	116	24	)	)	PUNCT