id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
cana-1935	Kantharaju G	An Analytical Study on Account Holders' Perceptions and Satisfaction with reference to Banking Service Quality Post Merger of selected Public Sector Bank in India	2024	19	.pdf	application/pdf	8967	496	47	The bank's mission, to provide quality banking services with enhanced customer orientation, higher value creation for stakeholders, and to be a major player in the global market, reflects its commitment to excellence and customer satisfaction. This study aims to delve into these perceptions, examining the impact of mergers on various dimensions of banking service quality, such as reliability, responsiveness, assurance, empathy, and tangibles.(Shabd, 2020)	cache/cana-1935.pdf	txt/cana-1935.txt