id	sid	tid	token	lemma	pos
cana-1004	1	1	communications	communication	NOUN
cana-1004	1	2	on	on	ADP
cana-1004	1	3	applied	apply	VERB
cana-1004	1	4	nonlinear	nonlinear	ADJ
cana-1004	1	5	analysis	analysis	NOUN
cana-1004	1	6	issn	issn	NOUN
cana-1004	1	7	:	:	PUNCT
cana-1004	1	8	1074	1074	NUM
cana-1004	1	9	-	-	PUNCT
cana-1004	1	10	133x	133x	NUM
cana-1004	1	11	vol	vol	NOUN
cana-1004	1	12	31	31	NUM
cana-1004	1	13	no	no	NOUN
cana-1004	1	14	.	.	PUNCT
cana-1004	2	1	5s	5s	NUM
cana-1004	2	2	(	(	PUNCT
cana-1004	2	3	2024	2024	NUM
cana-1004	2	4	)	)	PUNCT
cana-1004	2	5	105	105	NUM
cana-1004	2	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-1004	2	7	effectiveness	effectiveness	NOUN
cana-1004	2	8	of	of	ADP
cana-1004	2	9	customer	customer	NOUN
cana-1004	2	10	relationship	relationship	NOUN
cana-1004	2	11	management	management	NOUN
cana-1004	2	12	practices	practice	NOUN
cana-1004	2	13	at	at	ADP
cana-1004	2	14	hyundai	hyundai	PROPN
cana-1004	2	15	motors	motors	PROPN
cana-1004	2	16	g.m	g.m	PROPN
cana-1004	2	17	.	.	PUNCT
cana-1004	2	18	siddeeq1	siddeeq1	PROPN
cana-1004	2	19	,	,	PUNCT
cana-1004	3	1	dr	dr	PROPN
cana-1004	3	2	.	.	PROPN
cana-1004	3	3	g.	g.	PROPN
cana-1004	3	4	silpa2	silpa2	PROPN
cana-1004	3	5	1research	1research	NUM
cana-1004	3	6	scholar	scholar	NOUN
cana-1004	3	7	,	,	PUNCT
cana-1004	3	8	school	school	NOUN
cana-1004	3	9	of	of	ADP
cana-1004	3	10	commerce	commerce	PROPN
cana-1004	3	11	&	&	CCONJ
cana-1004	3	12	management	management	PROPN
cana-1004	3	13	,	,	PUNCT
cana-1004	3	14	mohan	mohan	PROPN
cana-1004	3	15	babu	babu	PROPN
cana-1004	3	16	university	university	PROPN
cana-1004	3	17	,	,	PUNCT
cana-1004	3	18	tirupati	tirupati	PROPN
cana-1004	3	19	.	.	PUNCT
cana-1004	4	1	1assistant	1assistant	NUM
cana-1004	4	2	professor	professor	NOUN
cana-1004	4	3	,	,	PUNCT
cana-1004	4	4	department	department	NOUN
cana-1004	4	5	of	of	ADP
cana-1004	4	6	humanities	humanities	PROPN
cana-1004	4	7	&	&	CCONJ
cana-1004	4	8	sciences	sciences	PROPN
cana-1004	4	9	,	,	PUNCT
cana-1004	4	10	ksrm	ksrm	PROPN
cana-1004	4	11	college	college	NOUN
cana-1004	4	12	of	of	ADP
cana-1004	4	13	engineering	engineering	NOUN
cana-1004	4	14	(	(	PUNCT
cana-1004	4	15	autonomous	autonomous	ADJ
cana-1004	4	16	)	)	PUNCT
cana-1004	4	17	,	,	PUNCT
cana-1004	4	18	kadapa	kadapa	PROPN
cana-1004	4	19	.	.	PUNCT
cana-1004	5	1	gmsid1983@gmail.com	gmsid1983@gmail.com	PROPN
cana-1004	5	2	,	,	PUNCT
cana-1004	5	3	2associate	2associate	NUM
cana-1004	5	4	professor	professor	NOUN
cana-1004	5	5	,	,	PUNCT
cana-1004	5	6	school	school	NOUN
cana-1004	5	7	of	of	ADP
cana-1004	5	8	commerce	commerce	PROPN
cana-1004	5	9	&	&	CCONJ
cana-1004	5	10	management	management	PROPN
cana-1004	5	11	,	,	PUNCT
cana-1004	5	12	mohan	mohan	PROPN
cana-1004	5	13	babu	babu	PROPN
cana-1004	5	14	university	university	PROPN
cana-1004	5	15	,	,	PUNCT
cana-1004	5	16	tirupati	tirupati	PROPN
cana-1004	5	17	.	.	PUNCT
cana-1004	6	1	article	article	NOUN
cana-1004	6	2	history	history	NOUN
cana-1004	6	3	:	:	PUNCT
cana-1004	6	4	received	receive	VERB
cana-1004	6	5	:	:	PUNCT
cana-1004	6	6	02	02	NUM
cana-1004	6	7	-	-	PUNCT
cana-1004	6	8	05	05	NUM
cana-1004	6	9	-	-	PUNCT
cana-1004	6	10	2024	2024	NUM
cana-1004	6	11	revised	revise	VERB
cana-1004	6	12	:	:	PUNCT
cana-1004	6	13	20	20	NUM
cana-1004	6	14	-	-	SYM
cana-1004	6	15	06	06	NUM
cana-1004	6	16	-	-	PUNCT
cana-1004	6	17	2024	2024	NUM
cana-1004	6	18	accepted	accept	VERB
cana-1004	6	19	:	:	PUNCT
cana-1004	6	20	01	01	NUM
cana-1004	6	21	-	-	SYM
cana-1004	6	22	07	07	NUM
cana-1004	6	23	-	-	PUNCT
cana-1004	6	24	2024	2024	NUM
cana-1004	6	25	abstract	abstract	NOUN
cana-1004	6	26	:	:	PUNCT
cana-1004	6	27	companies	company	NOUN
cana-1004	6	28	constantly	constantly	ADV
cana-1004	6	29	strive	strive	VERB
cana-1004	6	30	to	to	PART
cana-1004	6	31	increase	increase	VERB
cana-1004	6	32	their	their	PRON
cana-1004	6	33	profits	profit	NOUN
cana-1004	6	34	,	,	PUNCT
cana-1004	6	35	but	but	CCONJ
cana-1004	6	36	the	the	DET
cana-1004	6	37	competition	competition	NOUN
cana-1004	6	38	is	be	AUX
cana-1004	6	39	tough	tough	ADJ
cana-1004	6	40	in	in	ADP
cana-1004	6	41	the	the	DET
cana-1004	6	42	market	market	NOUN
cana-1004	6	43	.	.	PUNCT
cana-1004	7	1	businesses	business	NOUN
cana-1004	7	2	try	try	VERB
cana-1004	7	3	to	to	PART
cana-1004	7	4	either	either	CCONJ
cana-1004	7	5	keep	keep	VERB
cana-1004	7	6	their	their	PRON
cana-1004	7	7	existing	exist	VERB
cana-1004	7	8	customers	customer	NOUN
cana-1004	7	9	through	through	ADP
cana-1004	7	10	increased	increase	VERB
cana-1004	7	11	satisfaction	satisfaction	NOUN
cana-1004	7	12	,	,	PUNCT
cana-1004	7	13	or	or	CCONJ
cana-1004	7	14	to	to	PART
cana-1004	7	15	win	win	VERB
cana-1004	7	16	new	new	ADJ
cana-1004	7	17	customers	customer	NOUN
cana-1004	7	18	and	and	CCONJ
cana-1004	7	19	new	new	ADJ
cana-1004	7	20	market	market	NOUN
cana-1004	7	21	shares	share	NOUN
cana-1004	7	22	in	in	ADP
cana-1004	7	23	order	order	NOUN
cana-1004	7	24	to	to	PART
cana-1004	7	25	reach	reach	VERB
cana-1004	7	26	their	their	PRON
cana-1004	7	27	objective	objective	NOUN
cana-1004	7	28	.	.	PUNCT
cana-1004	8	1	the	the	DET
cana-1004	8	2	term	term	NOUN
cana-1004	8	3	customer	customer	NOUN
cana-1004	8	4	relationship	relationship	NOUN
cana-1004	8	5	management	management	NOUN
cana-1004	8	6	was	be	AUX
cana-1004	8	7	developed	develop	VERB
cana-1004	8	8	in	in	ADP
cana-1004	8	9	the	the	DET
cana-1004	8	10	late	late	ADJ
cana-1004	8	11	1990s	1990	NOUN
cana-1004	8	12	,	,	PUNCT
cana-1004	8	13	in	in	ADP
cana-1004	8	14	order	order	NOUN
cana-1004	8	15	to	to	PART
cana-1004	8	16	facilitate	facilitate	VERB
cana-1004	8	17	relationships	relationship	NOUN
cana-1004	8	18	at	at	ADP
cana-1004	8	19	the	the	DET
cana-1004	8	20	“	"	PUNCT
cana-1004	8	21	business	business	NOUN
cana-1004	8	22	to	to	ADP
cana-1004	8	23	consumer	consumer	NOUN
cana-1004	8	24	market	market	NOUN
cana-1004	8	25	”	"	PUNCT
cana-1004	8	26	.	.	PUNCT
cana-1004	9	1	crm	crm	PROPN
cana-1004	9	2	is	be	AUX
cana-1004	9	3	used	use	VERB
cana-1004	9	4	as	as	ADP
cana-1004	9	5	a	a	DET
cana-1004	9	6	tool	tool	NOUN
cana-1004	9	7	in	in	ADP
cana-1004	9	8	order	order	NOUN
cana-1004	9	9	to	to	PART
cana-1004	9	10	build	build	VERB
cana-1004	9	11	long	long	ADJ
cana-1004	9	12	term	term	NOUN
cana-1004	9	13	relationships	relationship	NOUN
cana-1004	9	14	between	between	ADP
cana-1004	9	15	sellers	seller	NOUN
cana-1004	9	16	and	and	CCONJ
cana-1004	9	17	buyers	buyer	NOUN
cana-1004	9	18	.	.	PUNCT
cana-1004	10	1	through	through	ADP
cana-1004	10	2	this	this	DET
cana-1004	10	3	relationship	relationship	NOUN
cana-1004	10	4	both	both	CCONJ
cana-1004	10	5	the	the	DET
cana-1004	10	6	company	company	NOUN
cana-1004	10	7	and	and	CCONJ
cana-1004	10	8	its	its	PRON
cana-1004	10	9	customers	customer	NOUN
cana-1004	10	10	should	should	AUX
cana-1004	10	11	receive	receive	VERB
cana-1004	10	12	mutual	mutual	ADJ
cana-1004	10	13	benefits	benefit	NOUN
cana-1004	10	14	,	,	PUNCT
cana-1004	10	15	such	such	ADJ
cana-1004	10	16	as	as	ADP
cana-1004	10	17	retention	retention	NOUN
cana-1004	10	18	and	and	CCONJ
cana-1004	10	19	good	good	ADJ
cana-1004	10	20	service	service	NOUN
cana-1004	10	21	.	.	PUNCT
cana-1004	11	1	hence	hence	ADV
cana-1004	11	2	this	this	DET
cana-1004	11	3	paper	paper	NOUN
cana-1004	11	4	helps	help	VERB
cana-1004	11	5	to	to	PART
cana-1004	11	6	study	study	VERB
cana-1004	11	7	the	the	DET
cana-1004	11	8	effectiveness	effectiveness	NOUN
cana-1004	11	9	of	of	ADP
cana-1004	11	10	crm	crm	NOUN
cana-1004	11	11	practices	practice	NOUN
cana-1004	11	12	and	and	CCONJ
cana-1004	11	13	its	its	PRON
cana-1004	11	14	impact	impact	NOUN
cana-1004	11	15	on	on	ADP
cana-1004	11	16	customer	customer	NOUN
cana-1004	11	17	satisfaction	satisfaction	NOUN
cana-1004	11	18	at	at	ADP
cana-1004	11	19	hyundai	hyundai	PROPN
cana-1004	11	20	motors	motor	NOUN
cana-1004	11	21	.	.	PUNCT
cana-1004	12	1	keywords	keyword	NOUN
cana-1004	12	2	:	:	PUNCT
cana-1004	12	3	customer	customer	NOUN
cana-1004	12	4	relationship	relationship	NOUN
cana-1004	12	5	management	management	NOUN
cana-1004	12	6	,	,	PUNCT
cana-1004	12	7	customer	customer	NOUN
cana-1004	12	8	satisfaction	satisfaction	NOUN
cana-1004	12	9	,	,	PUNCT
cana-1004	12	10	customer	customer	NOUN
cana-1004	12	11	retention	retention	NOUN
cana-1004	12	12	.	.	PUNCT
cana-1004	13	1	1	1	X
cana-1004	13	2	.	.	X
cana-1004	13	3	introduction	introduction	NOUN
cana-1004	13	4	&	&	CCONJ
cana-1004	13	5	meaning	meaning	NOUN
cana-1004	13	6	of	of	ADP
cana-1004	13	7	crm	crm	NOUN
cana-1004	13	8	:	:	PUNCT
cana-1004	13	9	customer	customer	NOUN
cana-1004	13	10	relationship	relationship	NOUN
cana-1004	13	11	management	management	NOUN
cana-1004	13	12	is	be	AUX
cana-1004	13	13	attracting	attract	VERB
cana-1004	13	14	maintaining	maintain	VERB
cana-1004	13	15	and	and	CCONJ
cana-1004	13	16	enhancing	enhance	VERB
cana-1004	13	17	customer	customer	NOUN
cana-1004	13	18	relationship	relationship	NOUN
cana-1004	13	19	in	in	ADP
cana-1004	13	20	multi	multi	ADJ
cana-1004	13	21	-	-	ADJ
cana-1004	13	22	service	service	ADJ
cana-1004	13	23	organizations	organization	NOUN
cana-1004	13	24	(	(	PUNCT
cana-1004	13	25	berry	berry	NOUN
cana-1004	13	26	1983	1983	NUM
cana-1004	13	27	)	)	PUNCT
cana-1004	13	28	.	.	PUNCT
cana-1004	14	1	crm	crm	PROPN
cana-1004	14	2	is	be	AUX
cana-1004	14	3	based	base	VERB
cana-1004	14	4	on	on	ADP
cana-1004	14	5	the	the	DET
cana-1004	14	6	basic	basic	ADJ
cana-1004	14	7	marketing	marketing	NOUN
cana-1004	14	8	belief	belief	NOUN
cana-1004	14	9	that	that	SCONJ
cana-1004	14	10	an	an	DET
cana-1004	14	11	organization	organization	NOUN
cana-1004	14	12	that	that	PRON
cana-1004	14	13	knows	know	VERB
cana-1004	14	14	its	its	PRON
cana-1004	14	15	customer	customer	NOUN
cana-1004	14	16	like	like	ADP
cana-1004	14	17	individuals	individual	NOUN
cana-1004	14	18	.	.	PUNCT
cana-1004	15	1	its	its	PRON
cana-1004	15	2	components	component	NOUN
cana-1004	15	3	may	may	AUX
cana-1004	15	4	include	include	VERB
cana-1004	15	5	data	datum	NOUN
cana-1004	15	6	warehouse	warehouse	NOUN
cana-1004	15	7	that	that	PRON
cana-1004	15	8	store	store	VERB
cana-1004	15	9	all	all	DET
cana-1004	15	10	a	a	DET
cana-1004	15	11	company	company	NOUN
cana-1004	15	12	’s	’s	PART
cana-1004	15	13	information	information	NOUN
cana-1004	15	14	,	,	PUNCT
cana-1004	15	15	customer	customer	NOUN
cana-1004	15	16	services	service	NOUN
cana-1004	15	17	system	system	NOUN
cana-1004	15	18	,	,	PUNCT
cana-1004	15	19	call	call	NOUN
cana-1004	15	20	centre	centre	NOUN
cana-1004	15	21	,	,	PUNCT
cana-1004	15	22	e	e	NOUN
cana-1004	15	23	-	-	NOUN
cana-1004	15	24	commerce	commerce	NOUN
cana-1004	15	25	,	,	PUNCT
cana-1004	15	26	web	web	NOUN
cana-1004	15	27	marketing	marketing	NOUN
cana-1004	15	28	,	,	PUNCT
cana-1004	15	29	operations	operation	NOUN
cana-1004	15	30	system	system	NOUN
cana-1004	15	31	that	that	PRON
cana-1004	15	32	handle	handle	VERB
cana-1004	15	33	order	order	NOUN
cana-1004	15	34	entry	entry	NOUN
cana-1004	15	35	,	,	PUNCT
cana-1004	15	36	invoicing	invoicing	NOUN
cana-1004	15	37	,	,	PUNCT
cana-1004	15	38	payments	payment	NOUN
cana-1004	15	39	,	,	PUNCT
cana-1004	15	40	point	point	NOUN
cana-1004	15	41	of	of	ADP
cana-1004	15	42	sale	sale	NOUN
cana-1004	15	43	,	,	PUNCT
cana-1004	15	44	inventory	inventory	NOUN
cana-1004	15	45	system	system	NOUN
cana-1004	15	46	,	,	PUNCT
cana-1004	15	47	etc	etc	X
cana-1004	15	48	and	and	CCONJ
cana-1004	15	49	sales	sale	NOUN
cana-1004	15	50	system	system	NOUN
cana-1004	15	51	.	.	PUNCT
cana-1004	16	1	in	in	ADP
cana-1004	16	2	practices	practice	NOUN
cana-1004	16	3	,	,	PUNCT
cana-1004	16	4	crm	crm	NOUN
cana-1004	16	5	system	system	NOUN
cana-1004	16	6	range	range	VERB
cana-1004	16	7	from	from	ADP
cana-1004	16	8	automated	automate	VERB
cana-1004	16	9	customer	customer	NOUN
cana-1004	16	10	-	-	PUNCT
cana-1004	16	11	contact	contact	NOUN
cana-1004	16	12	system	system	NOUN
cana-1004	16	13	to	to	ADP
cana-1004	16	14	the	the	DET
cana-1004	16	15	company	company	NOUN
cana-1004	16	16	wide	wide	ADJ
cana-1004	16	17	pooling	pooling	NOUN
cana-1004	16	18	of	of	ADP
cana-1004	16	19	customers	customer	NOUN
cana-1004	16	20	information	information	NOUN
cana-1004	16	21	.	.	PUNCT
cana-1004	17	1	crm	crm	PROPN
cana-1004	17	2	is	be	AUX
cana-1004	17	3	one	one	NUM
cana-1004	17	4	of	of	ADP
cana-1004	17	5	the	the	DET
cana-1004	17	6	key	key	ADJ
cana-1004	17	7	processes	process	NOUN
cana-1004	17	8	in	in	ADP
cana-1004	17	9	any	any	DET
cana-1004	17	10	firm	firm	NOUN
cana-1004	17	11	.	.	PUNCT
cana-1004	18	1	although	although	SCONJ
cana-1004	18	2	crm	crm	PROPN
cana-1004	18	3	is	be	AUX
cana-1004	18	4	a	a	DET
cana-1004	18	5	relatively	relatively	ADV
cana-1004	18	6	new	new	ADJ
cana-1004	18	7	business	business	NOUN
cana-1004	18	8	term	term	NOUN
cana-1004	18	9	and	and	CCONJ
cana-1004	18	10	therefore	therefore	ADV
cana-1004	18	11	,	,	PUNCT
cana-1004	18	12	the	the	DET
cana-1004	18	13	definition	definition	NOUN
cana-1004	18	14	can	can	AUX
cana-1004	18	15	vary	vary	VERB
cana-1004	18	16	depending	depend	VERB
cana-1004	18	17	on	on	ADP
cana-1004	18	18	the	the	DET
cana-1004	18	19	background	background	NOUN
cana-1004	18	20	of	of	ADP
cana-1004	18	21	the	the	DET
cana-1004	18	22	individual	individual	NOUN
cana-1004	18	23	writing	write	VERB
cana-1004	18	24	it	it	PRON
cana-1004	18	25	.	.	PUNCT
cana-1004	19	1	the	the	DET
cana-1004	19	2	“	"	PUNCT
cana-1004	19	3	f.	f.	PROPN
cana-1004	19	4	dwyer	dwyer	PROPN
cana-1004	19	5	and	and	CCONJ
cana-1004	19	6	tanner	tanner	NOUN
cana-1004	19	7	”	"	PUNCT
cana-1004	19	8	believe	believe	VERB
cana-1004	19	9	that	that	DET
cana-1004	19	10	crm	crm	PROPN
cana-1004	19	11	as	as	ADP
cana-1004	19	12	those	those	DET
cana-1004	19	13	process	process	NOUN
cana-1004	19	14	that	that	PRON
cana-1004	19	15	address	address	VERB
cana-1004	19	16	all	all	DET
cana-1004	19	17	aspect	aspect	NOUN
cana-1004	19	18	of	of	ADP
cana-1004	19	19	identifying	identify	VERB
cana-1004	19	20	customers	customer	NOUN
cana-1004	19	21	,	,	PUNCT
cana-1004	19	22	creating	create	VERB
cana-1004	19	23	customer	customer	NOUN
cana-1004	19	24	knowledge	knowledge	NOUN
cana-1004	19	25	,	,	PUNCT
cana-1004	19	26	building	build	VERB
cana-1004	19	27	customer	customer	NOUN
cana-1004	19	28	relationship	relationship	NOUN
cana-1004	19	29	and	and	CCONJ
cana-1004	19	30	shaping	shape	VERB
cana-1004	19	31	their	their	PRON
cana-1004	19	32	perception	perception	NOUN
cana-1004	19	33	of	of	ADP
cana-1004	19	34	the	the	DET
cana-1004	19	35	organization	organization	NOUN
cana-1004	19	36	and	and	CCONJ
cana-1004	19	37	its	its	PRON
cana-1004	19	38	product	product	NOUN
cana-1004	19	39	.	.	PUNCT
cana-1004	20	1	(	(	PUNCT
cana-1004	20	2	kotler	kotler	PROPN
cana-1004	20	3	pp	pp	PROPN
cana-1004	20	4	.	.	PUNCT
cana-1004	21	1	304	304	NUM
cana-1004	21	2	305	305	NUM
cana-1004	21	3	)	)	PUNCT
cana-1004	21	4	.	.	PUNCT
cana-1004	22	1	the	the	DET
cana-1004	22	2	changing	change	VERB
cana-1004	22	3	business	business	NOUN
cana-1004	22	4	environment	environment	NOUN
cana-1004	22	5	is	be	AUX
cana-1004	22	6	characterized	characterize	VERB
cana-1004	22	7	by	by	ADP
cana-1004	22	8	economic	economic	ADJ
cana-1004	22	9	liberalization	liberalization	NOUN
cana-1004	22	10	,	,	PUNCT
cana-1004	22	11	increasing	increase	VERB
cana-1004	22	12	competition	competition	NOUN
cana-1004	22	13	,	,	PUNCT
cana-1004	22	14	high	high	ADJ
cana-1004	22	15	consumer	consumer	NOUN
cana-1004	22	16	choice	choice	NOUN
cana-1004	22	17	,	,	PUNCT
cana-1004	22	18	demanding	demand	VERB
cana-1004	22	19	customer	customer	NOUN
cana-1004	22	20	,	,	PUNCT
cana-1004	22	21	more	more	ADJ
cana-1004	22	22	emphasis	emphasis	NOUN
cana-1004	22	23	on	on	ADP
cana-1004	22	24	quality	quality	NOUN
cana-1004	22	25	and	and	CCONJ
cana-1004	22	26	value	value	NOUN
cana-1004	22	27	of	of	ADP
cana-1004	22	28	purchase	purchase	NOUN
cana-1004	22	29	etc	etc	X
cana-1004	22	30	.	.	PUNCT
cana-1004	23	1	all	all	DET
cana-1004	23	2	these	these	DET
cana-1004	23	3	changes	change	NOUN
cana-1004	23	4	have	have	AUX
cana-1004	23	5	made	make	VERB
cana-1004	23	6	today	today	NOUN
cana-1004	23	7	’s	’s	PART
cana-1004	23	8	producer	producer	NOUN
cana-1004	23	9	shift	shift	NOUN
cana-1004	23	10	from	from	ADP
cana-1004	23	11	traditional	traditional	ADJ
cana-1004	23	12	marketing	marketing	NOUN
cana-1004	23	13	to	to	ADP
cana-1004	23	14	modern	modern	ADJ
cana-1004	23	15	marketing	marketing	NOUN
cana-1004	23	16	.	.	PUNCT
cana-1004	24	1	modern	modern	ADJ
cana-1004	24	2	marketing	marketing	NOUN
cana-1004	24	3	calls	call	VERB
cana-1004	24	4	for	for	ADP
cana-1004	24	5	more	more	ADJ
cana-1004	24	6	than	than	ADP
cana-1004	24	7	developing	develop	VERB
cana-1004	24	8	a	a	DET
cana-1004	24	9	product	product	NOUN
cana-1004	24	10	,	,	PUNCT
cana-1004	24	11	pricing	price	VERB
cana-1004	24	12	it	it	PRON
cana-1004	24	13	,	,	PUNCT
cana-1004	24	14	promoting	promote	VERB
cana-1004	24	15	it	it	PRON
cana-1004	24	16	and	and	CCONJ
cana-1004	24	17	making	make	VERB
cana-1004	24	18	it	it	PRON
cana-1004	24	19	communications	communication	NOUN
cana-1004	24	20	on	on	ADP
cana-1004	24	21	applied	apply	VERB
cana-1004	24	22	nonlinear	nonlinear	ADJ
cana-1004	24	23	analysis	analysis	NOUN
cana-1004	24	24	issn	issn	NOUN
cana-1004	24	25	:	:	PUNCT
cana-1004	24	26	1074	1074	NUM
cana-1004	24	27	-	-	PUNCT
cana-1004	24	28	133x	133x	NUM
cana-1004	24	29	vol	vol	NOUN
cana-1004	24	30	31	31	NUM
cana-1004	24	31	no	no	NOUN
cana-1004	24	32	.	.	PUNCT
cana-1004	25	1	5s	5s	NUM
cana-1004	25	2	(	(	PUNCT
cana-1004	25	3	2024	2024	NUM
cana-1004	25	4	)	)	PUNCT
cana-1004	25	5	106	106	NUM
cana-1004	25	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-1004	25	7	accessible	accessible	ADJ
cana-1004	25	8	to	to	PART
cana-1004	25	9	target	target	VERB
cana-1004	25	10	customer	customer	NOUN
cana-1004	25	11	.	.	PUNCT
cana-1004	26	1	it	it	PRON
cana-1004	26	2	demands	demand	VERB
cana-1004	26	3	building	building	NOUN
cana-1004	26	4	trust	trust	NOUN
cana-1004	26	5	,	,	PUNCT
cana-1004	26	6	a	a	DET
cana-1004	26	7	binding	bind	VERB
cana-1004	26	8	force	force	NOUN
cana-1004	26	9	and	and	CCONJ
cana-1004	26	10	value	value	NOUN
cana-1004	26	11	added	add	VERB
cana-1004	26	12	relationship	relationship	NOUN
cana-1004	26	13	with	with	ADP
cana-1004	26	14	the	the	DET
cana-1004	26	15	customers	customer	NOUN
cana-1004	26	16	.	.	PUNCT
cana-1004	27	1	the	the	DET
cana-1004	27	2	process	process	NOUN
cana-1004	27	3	of	of	ADP
cana-1004	27	4	developing	develop	VERB
cana-1004	27	5	a	a	DET
cana-1004	27	6	cooperative	cooperative	ADJ
cana-1004	27	7	and	and	CCONJ
cana-1004	27	8	collaborative	collaborative	ADJ
cana-1004	27	9	relationship	relationship	NOUN
cana-1004	27	10	between	between	ADP
cana-1004	27	11	the	the	DET
cana-1004	27	12	buyer	buyer	NOUN
cana-1004	27	13	and	and	CCONJ
cana-1004	27	14	seller	seller	NOUN
cana-1004	27	15	is	be	AUX
cana-1004	27	16	called	call	VERB
cana-1004	27	17	customer	customer	NOUN
cana-1004	27	18	relationship	relationship	NOUN
cana-1004	27	19	management	management	NOUN
cana-1004	27	20	shortly	shortly	ADV
cana-1004	27	21	called	call	VERB
cana-1004	27	22	crm	crm	PROPN
cana-1004	27	23	.	.	PUNCT
cana-1004	28	1	zs	zs	PROPN
cana-1004	29	1	2	2	NUM
cana-1004	29	2	.	.	X
cana-1004	29	3	review	review	NOUN
cana-1004	29	4	of	of	ADP
cana-1004	29	5	related	related	ADJ
cana-1004	29	6	literature	literature	NOUN
cana-1004	29	7	customer	customer	NOUN
cana-1004	29	8	relationship	relationship	NOUN
cana-1004	29	9	management	management	NOUN
cana-1004	29	10	is	be	AUX
cana-1004	29	11	the	the	DET
cana-1004	29	12	establishment	establishment	NOUN
cana-1004	29	13	,	,	PUNCT
cana-1004	29	14	development	development	NOUN
cana-1004	29	15	,	,	PUNCT
cana-1004	29	16	maintenance	maintenance	NOUN
cana-1004	29	17	and	and	CCONJ
cana-1004	29	18	optimization	optimization	NOUN
cana-1004	29	19	of	of	ADP
cana-1004	29	20	long	long	ADJ
cana-1004	29	21	term	term	NOUN
cana-1004	29	22	mutually	mutually	ADV
cana-1004	29	23	valuable	valuable	ADJ
cana-1004	29	24	relationship	relationship	NOUN
cana-1004	29	25	between	between	ADP
cana-1004	29	26	consumers	consumer	NOUN
cana-1004	29	27	and	and	CCONJ
cana-1004	29	28	the	the	DET
cana-1004	29	29	organization	organization	NOUN
cana-1004	29	30	(	(	PUNCT
cana-1004	29	31	berry,1983	berry,1983	ADJ
cana-1004	29	32	)	)	PUNCT
cana-1004	30	1	successful	successful	ADJ
cana-1004	30	2	customer	customer	NOUN
cana-1004	30	3	relationship	relationship	NOUN
cana-1004	30	4	management	management	NOUN
cana-1004	30	5	focuses	focus	VERB
cana-1004	30	6	on	on	ADP
cana-1004	30	7	understanding	understand	VERB
cana-1004	30	8	the	the	DET
cana-1004	30	9	needs	need	NOUN
cana-1004	30	10	and	and	CCONJ
cana-1004	30	11	desires	desire	NOUN
cana-1004	30	12	of	of	ADP
cana-1004	30	13	the	the	DET
cana-1004	30	14	customers	customer	NOUN
cana-1004	30	15	and	and	CCONJ
cana-1004	30	16	is	be	AUX
cana-1004	30	17	achieved	achieve	VERB
cana-1004	30	18	by	by	ADP
cana-1004	30	19	placing	place	VERB
cana-1004	30	20	these	these	DET
cana-1004	30	21	needs	need	NOUN
cana-1004	30	22	at	at	ADP
cana-1004	30	23	the	the	DET
cana-1004	30	24	heart	heart	NOUN
cana-1004	30	25	of	of	ADP
cana-1004	30	26	the	the	DET
cana-1004	30	27	business	business	NOUN
cana-1004	30	28	by	by	ADP
cana-1004	30	29	integrating	integrate	VERB
cana-1004	30	30	them	they	PRON
cana-1004	30	31	with	with	ADP
cana-1004	30	32	the	the	DET
cana-1004	30	33	organization	organization	NOUN
cana-1004	30	34	’s	’s	PART
cana-1004	30	35	strategy	strategy	NOUN
cana-1004	30	36	,	,	PUNCT
cana-1004	30	37	people	people	NOUN
cana-1004	30	38	,	,	PUNCT
cana-1004	30	39	technology	technology	NOUN
cana-1004	30	40	and	and	CCONJ
cana-1004	30	41	business	business	NOUN
cana-1004	30	42	processes	process	NOUN
cana-1004	30	43	(	(	PUNCT
cana-1004	30	44	fox	fox	NOUN
cana-1004	30	45	,	,	PUNCT
cana-1004	30	46	stead	stead	ADJ
cana-1004	30	47	,	,	PUNCT
cana-1004	30	48	2001	2001	NUM
cana-1004	30	49	)	)	PUNCT
cana-1004	30	50	.	.	PUNCT
cana-1004	31	1	companies	company	NOUN
cana-1004	31	2	within	within	ADP
cana-1004	31	3	the	the	DET
cana-1004	31	4	automotive	automotive	ADJ
cana-1004	31	5	industry	industry	NOUN
cana-1004	31	6	are	be	AUX
cana-1004	31	7	,	,	PUNCT
cana-1004	31	8	according	accord	VERB
cana-1004	31	9	to	to	ADP
cana-1004	31	10	peelen	peelen	PROPN
cana-1004	31	11	(	(	PUNCT
cana-1004	31	12	2005	2005	NUM
cana-1004	31	13	)	)	PUNCT
cana-1004	31	14	,	,	PUNCT
cana-1004	31	15	highly	highly	ADV
cana-1004	31	16	dependent	dependent	ADJ
cana-1004	31	17	on	on	ADP
cana-1004	31	18	the	the	DET
cana-1004	31	19	relationships	relationship	NOUN
cana-1004	31	20	with	with	ADP
cana-1004	31	21	the	the	DET
cana-1004	31	22	customers	customer	NOUN
cana-1004	31	23	since	since	SCONJ
cana-1004	31	24	they	they	PRON
cana-1004	31	25	handle	handle	VERB
cana-1004	31	26	high	high	ADJ
cana-1004	31	27	involvement	involvement	NOUN
cana-1004	31	28	goods	good	NOUN
cana-1004	31	29	and	and	CCONJ
cana-1004	31	30	have	have	VERB
cana-1004	31	31	a	a	DET
cana-1004	31	32	low	low	ADJ
cana-1004	31	33	rate	rate	NOUN
cana-1004	31	34	of	of	ADP
cana-1004	31	35	customer	customer	NOUN
cana-1004	31	36	loyalty	loyalty	NOUN
cana-1004	31	37	,	,	PUNCT
cana-1004	31	38	yet	yet	CCONJ
cana-1004	31	39	a	a	DET
cana-1004	31	40	high	high	ADJ
cana-1004	31	41	rate	rate	NOUN
cana-1004	31	42	of	of	ADP
cana-1004	31	43	customer	customer	NOUN
cana-1004	31	44	satisfaction	satisfaction	NOUN
cana-1004	31	45	.	.	PUNCT
cana-1004	32	1	the	the	DET
cana-1004	32	2	automotive	automotive	ADJ
cana-1004	32	3	industry	industry	NOUN
cana-1004	32	4	has	have	AUX
cana-1004	32	5	grown	grow	VERB
cana-1004	32	6	globally	globally	ADV
cana-1004	32	7	since	since	SCONJ
cana-1004	32	8	the	the	DET
cana-1004	32	9	late	late	ADJ
cana-1004	32	10	1980s	1980	NOUN
cana-1004	32	11	as	as	ADP
cana-1004	32	12	a	a	DET
cana-1004	32	13	result	result	NOUN
cana-1004	32	14	of	of	ADP
cana-1004	32	15	foreign	foreign	ADJ
cana-1004	32	16	direct	direct	ADJ
cana-1004	32	17	investment	investment	NOUN
cana-1004	32	18	,	,	PUNCT
cana-1004	32	19	global	global	ADJ
cana-1004	32	20	production	production	NOUN
cana-1004	32	21	and	and	CCONJ
cana-1004	32	22	increased	increase	VERB
cana-1004	32	23	crossborder	crossborder	NOUN
cana-1004	32	24	trades	trade	NOUN
cana-1004	32	25	.	.	PUNCT
cana-1004	33	1	good	good	ADJ
cana-1004	33	2	customer	customer	NOUN
cana-1004	33	3	relationships	relationship	NOUN
cana-1004	33	4	are	be	AUX
cana-1004	33	5	at	at	ADP
cana-1004	33	6	the	the	DET
cana-1004	33	7	heart	heart	NOUN
cana-1004	33	8	of	of	ADP
cana-1004	33	9	business	business	NOUN
cana-1004	33	10	success	success	NOUN
cana-1004	33	11	,	,	PUNCT
cana-1004	33	12	and	and	CCONJ
cana-1004	33	13	a	a	DET
cana-1004	33	14	working	work	VERB
cana-1004	33	15	crm	crm	NOUN
cana-1004	33	16	system	system	NOUN
cana-1004	33	17	provides	provide	VERB
cana-1004	33	18	increased	increase	VERB
cana-1004	33	19	profitability	profitability	NOUN
cana-1004	33	20	.	.	PUNCT
cana-1004	34	1	a	a	DET
cana-1004	34	2	crm	crm	NOUN
cana-1004	34	3	strategy	strategy	NOUN
cana-1004	34	4	must	must	AUX
cana-1004	34	5	include	include	VERB
cana-1004	34	6	;	;	PUNCT
cana-1004	34	7	interaction	interaction	NOUN
cana-1004	34	8	between	between	ADP
cana-1004	34	9	customers	customer	NOUN
cana-1004	34	10	and	and	CCONJ
cana-1004	34	11	company	company	NOUN
cana-1004	34	12	,	,	PUNCT
cana-1004	34	13	contact	contact	NOUN
cana-1004	34	14	manage	manage	VERB
cana-1004	34	15	and	and	CCONJ
cana-1004	34	16	mapping	mapping	NOUN
cana-1004	34	17	out	out	ADP
cana-1004	34	18	points	point	NOUN
cana-1004	34	19	between	between	ADP
cana-1004	34	20	customer	customer	NOUN
cana-1004	34	21	channels	channel	NOUN
cana-1004	34	22	and	and	CCONJ
cana-1004	34	23	company	company	NOUN
cana-1004	34	24	,	,	PUNCT
cana-1004	34	25	knowledge	knowledge	NOUN
cana-1004	34	26	increased	increase	VERB
cana-1004	34	27	learning	learn	VERB
cana-1004	34	28	about	about	ADP
cana-1004	34	29	customers	customer	NOUN
cana-1004	34	30	through	through	ADP
cana-1004	34	31	their	their	PRON
cana-1004	34	32	behaviour	behaviour	NOUN
cana-1004	34	33	,	,	PUNCT
cana-1004	34	34	and	and	CCONJ
cana-1004	34	35	relating	relate	VERB
cana-1004	34	36	value	value	NOUN
cana-1004	34	37	creating	create	VERB
cana-1004	34	38	through	through	ADP
cana-1004	34	39	interaction	interaction	NOUN
cana-1004	34	40	with	with	ADP
cana-1004	34	41	customers	customer	NOUN
cana-1004	34	42	,	,	PUNCT
cana-1004	34	43	channels	channel	NOUN
cana-1004	34	44	,	,	PUNCT
cana-1004	34	45	suppliers	supplier	NOUN
cana-1004	34	46	and	and	CCONJ
cana-1004	34	47	partners	partner	NOUN
cana-1004	34	48	.	.	PUNCT
cana-1004	35	1	(	(	PUNCT
cana-1004	35	2	osarenkhoe	osarenkhoe	NOUN
cana-1004	35	3	&	&	CCONJ
cana-1004	35	4	bennani	bennani	PROPN
cana-1004	35	5	,	,	PUNCT
cana-1004	35	6	2007	2007	NUM
cana-1004	35	7	)	)	PUNCT
cana-1004	35	8	arvindsaxena	arvindsaxena	NOUN
cana-1004	35	9	(	(	PUNCT
cana-1004	35	10	2010	2010	NUM
cana-1004	35	11	)	)	PUNCT
cana-1004	35	12	director	director	NOUN
cana-1004	35	13	and	and	CCONJ
cana-1004	35	14	board	board	NOUN
cana-1004	35	15	member	member	NOUN
cana-1004	35	16	(	(	PUNCT
cana-1004	35	17	marketing	marketing	NOUN
cana-1004	35	18	and	and	CCONJ
cana-1004	35	19	sales	sale	NOUN
cana-1004	35	20	)	)	PUNCT
cana-1004	35	21	,	,	PUNCT
cana-1004	35	22	hyundai	hyundai	PROPN
cana-1004	35	23	motor	motor	PROPN
cana-1004	35	24	india	india	PROPN
cana-1004	35	25	(	(	PUNCT
cana-1004	35	26	hmil	hmil	NOUN
cana-1004	35	27	)	)	PUNCT
cana-1004	35	28	“	"	PUNCT
cana-1004	35	29	no	no	DET
cana-1004	35	30	company	company	NOUN
cana-1004	35	31	in	in	ADP
cana-1004	35	32	automobile	automobile	NOUN
cana-1004	35	33	sector	sector	NOUN
cana-1004	35	34	can	can	AUX
cana-1004	35	35	fight	fight	VERB
cana-1004	35	36	competition	competition	NOUN
cana-1004	35	37	on	on	ADP
cana-1004	35	38	price	price	NOUN
cana-1004	35	39	.	.	PUNCT
cana-1004	36	1	companies	company	NOUN
cana-1004	36	2	need	need	VERB
cana-1004	36	3	to	to	PART
cana-1004	36	4	have	have	VERB
cana-1004	36	5	the	the	DET
cana-1004	36	6	right	right	ADJ
cana-1004	36	7	product	product	NOUN
cana-1004	36	8	,	,	PUNCT
cana-1004	36	9	distribution	distribution	NOUN
cana-1004	36	10	,	,	PUNCT
cana-1004	36	11	crm	crm	NOUN
cana-1004	36	12	and	and	CCONJ
cana-1004	36	13	after	after	SCONJ
cana-1004	36	14	sales	sale	NOUN
cana-1004	36	15	service	service	NOUN
cana-1004	36	16	network	network	NOUN
cana-1004	36	17	to	to	PART
cana-1004	36	18	grow	grow	VERB
cana-1004	36	19	.	.	PUNCT
cana-1004	37	1	abhijeet	abhijeet	PROPN
cana-1004	37	2	singh	singh	PROPN
cana-1004	37	3	(	(	PUNCT
cana-1004	37	4	2011	2011	NUM
cana-1004	37	5	)	)	PUNCT
cana-1004	37	6	tata	tata	PROPN
cana-1004	37	7	motors	motors	PROPN
cana-1004	37	8	uses	use	VERB
cana-1004	37	9	a	a	DET
cana-1004	37	10	customer	customer	NOUN
cana-1004	37	11	relationship	relationship	NOUN
cana-1004	37	12	management	management	NOUN
cana-1004	37	13	and	and	CCONJ
cana-1004	37	14	dealer	dealer	NOUN
cana-1004	37	15	management	management	NOUN
cana-1004	37	16	system	system	NOUN
cana-1004	37	17	(	(	PUNCT
cana-1004	37	18	crm	crm	NOUN
cana-1004	37	19	-	-	PUNCT
cana-1004	37	20	dms	dms	NOUN
cana-1004	37	21	)	)	PUNCT
cana-1004	37	22	which	which	PRON
cana-1004	37	23	integrates	integrate	VERB
cana-1004	37	24	one	one	NUM
cana-1004	37	25	of	of	ADP
cana-1004	37	26	the	the	DET
cana-1004	37	27	largest	large	ADJ
cana-1004	37	28	applications	application	NOUN
cana-1004	37	29	in	in	ADP
cana-1004	37	30	the	the	DET
cana-1004	37	31	automobile	automobile	NOUN
cana-1004	37	32	industry	industry	NOUN
cana-1004	37	33	,	,	PUNCT
cana-1004	37	34	linking	link	VERB
cana-1004	37	35	more	more	ADJ
cana-1004	37	36	than	than	ADP
cana-1004	37	37	1200	1200	NUM
cana-1004	37	38	dealers	dealer	NOUN
cana-1004	37	39	across	across	ADP
cana-1004	37	40	india.crm	india.crm	NOUN
cana-1004	37	41	dos	do	NOUN
cana-1004	37	42	has	have	AUX
cana-1004	37	43	helped	help	VERB
cana-1004	37	44	tata	tata	PROPN
cana-1004	37	45	motors	motor	NOUN
cana-1004	37	46	to	to	PART
cana-1004	37	47	improve	improve	VERB
cana-1004	37	48	its	its	PRON
cana-1004	37	49	inventory	inventory	NOUN
cana-1004	37	50	management	management	NOUN
cana-1004	37	51	,	,	PUNCT
cana-1004	37	52	tax	tax	NOUN
cana-1004	37	53	calculation	calculation	NOUN
cana-1004	37	54	and	and	CCONJ
cana-1004	37	55	pricing	pricing	NOUN
cana-1004	37	56	.	.	PUNCT
cana-1004	38	1	this	this	DET
cana-1004	38	2	system	system	NOUN
cana-1004	38	3	has	have	AUX
cana-1004	38	4	also	also	ADV
cana-1004	38	5	proved	prove	VERB
cana-1004	38	6	to	to	PART
cana-1004	38	7	be	be	AUX
cana-1004	38	8	beneficial	beneficial	ADJ
cana-1004	38	9	to	to	ADP
cana-1004	38	10	dealers	dealer	NOUN
cana-1004	38	11	because	because	SCONJ
cana-1004	38	12	it	it	PRON
cana-1004	38	13	has	have	AUX
cana-1004	38	14	reduced	reduce	VERB
cana-1004	38	15	their	their	PRON
cana-1004	38	16	working	work	VERB
cana-1004	38	17	capital	capital	NOUN
cana-1004	38	18	cost	cost	NOUN
cana-1004	38	19	.	.	PUNCT
cana-1004	39	1	3	3	X
cana-1004	39	2	.	.	X
cana-1004	39	3	role	role	NOUN
cana-1004	39	4	of	of	ADP
cana-1004	39	5	crm	crm	PROPN
cana-1004	39	6	in	in	ADP
cana-1004	39	7	automobile	automobile	NOUN
cana-1004	39	8	industry	industry	NOUN
cana-1004	39	9	customer	customer	NOUN
cana-1004	39	10	relationship	relationship	NOUN
cana-1004	39	11	management	management	NOUN
cana-1004	39	12	is	be	AUX
cana-1004	39	13	increasingly	increasingly	ADV
cana-1004	39	14	important	important	ADJ
cana-1004	39	15	to	to	ADP
cana-1004	39	16	firms	firm	NOUN
cana-1004	39	17	as	as	SCONJ
cana-1004	39	18	they	they	PRON
cana-1004	39	19	seek	seek	VERB
cana-1004	39	20	to	to	PART
cana-1004	39	21	improve	improve	VERB
cana-1004	39	22	their	their	PRON
cana-1004	39	23	profits	profit	NOUN
cana-1004	39	24	through	through	ADP
cana-1004	39	25	longer	long	ADJ
cana-1004	39	26	-	-	PUNCT
cana-1004	39	27	term	term	NOUN
cana-1004	39	28	relationships	relationship	NOUN
cana-1004	39	29	with	with	ADP
cana-1004	39	30	customers	customer	NOUN
cana-1004	39	31	.	.	PUNCT
cana-1004	40	1	in	in	ADP
cana-1004	40	2	recent	recent	ADJ
cana-1004	40	3	years	year	NOUN
cana-1004	40	4	,	,	PUNCT
cana-1004	40	5	many	many	ADJ
cana-1004	40	6	have	have	AUX
cana-1004	40	7	invested	invest	VERB
cana-1004	40	8	heavily	heavily	ADV
cana-1004	40	9	in	in	ADP
cana-1004	40	10	information	information	NOUN
cana-1004	40	11	technology	technology	NOUN
cana-1004	40	12	assets	asset	NOUN
cana-1004	40	13	to	to	PART
cana-1004	40	14	better	well	ADV
cana-1004	40	15	manage	manage	VERB
cana-1004	40	16	their	their	PRON
cana-1004	40	17	interactions	interaction	NOUN
cana-1004	40	18	with	with	ADP
cana-1004	40	19	customers	customer	NOUN
cana-1004	40	20	before	before	ADV
cana-1004	40	21	,	,	PUNCT
cana-1004	40	22	during	during	ADP
cana-1004	40	23	and	and	CCONJ
cana-1004	40	24	after	after	ADP
cana-1004	40	25	purchase	purchase	NOUN
cana-1004	40	26	.	.	PUNCT
cana-1004	41	1	yet	yet	ADV
cana-1004	41	2	,	,	PUNCT
cana-1004	41	3	measurable	measurable	ADJ
cana-1004	41	4	returns	return	NOUN
cana-1004	41	5	from	from	ADP
cana-1004	41	6	it	it	PRON
cana-1004	41	7	investment	investment	NOUN
cana-1004	41	8	programs	program	NOUN
cana-1004	41	9	rarely	rarely	ADV
cana-1004	41	10	arise	arise	VERB
cana-1004	41	11	from	from	ADP
cana-1004	41	12	a	a	DET
cana-1004	41	13	narrow	narrow	ADJ
cana-1004	41	14	concentration	concentration	NOUN
cana-1004	41	15	on	on	ADP
cana-1004	41	16	it	it	PRON
cana-1004	41	17	alone	alone	ADV
cana-1004	41	18	,	,	PUNCT
cana-1004	41	19	with	with	ADP
cana-1004	41	20	the	the	DET
cana-1004	41	21	most	most	ADV
cana-1004	41	22	successful	successful	ADJ
cana-1004	41	23	programs	program	NOUN
cana-1004	41	24	combining	combine	VERB
cana-1004	41	25	technology	technology	NOUN
cana-1004	41	26	with	with	ADP
cana-1004	41	27	the	the	DET
cana-1004	41	28	effective	effective	ADJ
cana-1004	41	29	organization	organization	NOUN
cana-1004	41	30	of	of	ADP
cana-1004	41	31	people	people	NOUN
cana-1004	41	32	and	and	CCONJ
cana-1004	41	33	their	their	PRON
cana-1004	41	34	skills	skill	NOUN
cana-1004	41	35	.	.	PUNCT
cana-1004	42	1	it	it	PRON
cana-1004	42	2	follows	follow	VERB
cana-1004	42	3	that	that	SCONJ
cana-1004	42	4	the	the	PRON
cana-1004	42	5	greater	great	ADJ
cana-1004	42	6	the	the	DET
cana-1004	42	7	knowledge	knowledge	NOUN
cana-1004	42	8	about	about	ADP
cana-1004	42	9	how	how	SCONJ
cana-1004	42	10	firms	firm	NOUN
cana-1004	42	11	successfully	successfully	ADV
cana-1004	42	12	build	build	VERB
cana-1004	42	13	and	and	CCONJ
cana-1004	42	14	combine	combine	VERB
cana-1004	42	15	their	their	PRON
cana-1004	42	16	technological	technological	ADJ
cana-1004	42	17	and	and	CCONJ
cana-1004	42	18	organizational	organizational	ADJ
cana-1004	42	19	capabilities	capability	NOUN
cana-1004	42	20	,	,	PUNCT
cana-1004	42	21	the	the	DET
cana-1004	42	22	greater	great	ADJ
cana-1004	42	23	will	will	AUX
cana-1004	42	24	be	be	AUX
cana-1004	42	25	our	our	PRON
cana-1004	42	26	understanding	understanding	NOUN
cana-1004	42	27	of	of	ADP
cana-1004	42	28	how	how	SCONJ
cana-1004	42	29	crm	crm	NOUN
cana-1004	42	30	influences	influence	VERB
cana-1004	42	31	performance	performance	NOUN
cana-1004	42	32	.	.	PUNCT
cana-1004	43	1	faced	face	VERB
cana-1004	43	2	with	with	ADP
cana-1004	43	3	the	the	DET
cana-1004	43	4	increasingly	increasingly	ADV
cana-1004	43	5	complex	complex	ADJ
cana-1004	43	6	and	and	CCONJ
cana-1004	43	7	competitive	competitive	ADJ
cana-1004	43	8	environment	environment	NOUN
cana-1004	43	9	that	that	PRON
cana-1004	43	10	characterizes	characterize	VERB
cana-1004	43	11	the	the	DET
cana-1004	43	12	automotive	automotive	ADJ
cana-1004	43	13	industry	industry	NOUN
cana-1004	43	14	with	with	ADP
cana-1004	43	15	challenges	challenge	NOUN
cana-1004	43	16	ranging	range	VERB
cana-1004	43	17	from	from	ADP
cana-1004	43	18	tighter	tight	ADJ
cana-1004	43	19	profit	profit	NOUN
cana-1004	43	20	margins	margin	NOUN
cana-1004	43	21	to	to	ADP
cana-1004	43	22	new	new	ADJ
cana-1004	43	23	entrants	entrant	NOUN
cana-1004	43	24	in	in	ADP
cana-1004	43	25	the	the	DET
cana-1004	43	26	newvehicle	newvehicle	NOUN
cana-1004	43	27	and	and	CCONJ
cana-1004	43	28	aftermarket	aftermarket	NOUN
cana-1004	43	29	service	service	NOUN
cana-1004	43	30	business	business	NOUN
cana-1004	43	31	the	the	DET
cana-1004	43	32	dealers	dealer	NOUN
cana-1004	43	33	communications	communication	NOUN
cana-1004	43	34	on	on	ADP
cana-1004	43	35	applied	apply	VERB
cana-1004	43	36	nonlinear	nonlinear	ADJ
cana-1004	43	37	analysis	analysis	NOUN
cana-1004	43	38	issn	issn	NOUN
cana-1004	43	39	:	:	PUNCT
cana-1004	43	40	1074	1074	NUM
cana-1004	43	41	-	-	PUNCT
cana-1004	43	42	133x	133x	NUM
cana-1004	43	43	vol	vol	NOUN
cana-1004	43	44	31	31	NUM
cana-1004	43	45	no	no	NOUN
cana-1004	43	46	.	.	PUNCT
cana-1004	44	1	5s	5s	NUM
cana-1004	44	2	(	(	PUNCT
cana-1004	44	3	2024	2024	NUM
cana-1004	44	4	)	)	PUNCT
cana-1004	44	5	107	107	NUM
cana-1004	44	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-1004	44	7	are	be	AUX
cana-1004	44	8	turning	turn	VERB
cana-1004	44	9	more	more	ADV
cana-1004	44	10	aggressively	aggressively	ADV
cana-1004	44	11	to	to	ADP
cana-1004	44	12	customer	customer	NOUN
cana-1004	44	13	relationship	relationship	NOUN
cana-1004	44	14	management	management	NOUN
cana-1004	44	15	to	to	PART
cana-1004	44	16	help	help	VERB
cana-1004	44	17	attract	attract	VERB
cana-1004	44	18	new	new	ADJ
cana-1004	44	19	customers	customer	NOUN
cana-1004	44	20	,	,	PUNCT
cana-1004	44	21	increase	increase	VERB
cana-1004	44	22	brand	brand	NOUN
cana-1004	44	23	loyalty	loyalty	NOUN
cana-1004	44	24	,	,	PUNCT
cana-1004	44	25	reduce	reduce	VERB
cana-1004	44	26	costs	cost	NOUN
cana-1004	44	27	,	,	PUNCT
cana-1004	44	28	increase	increase	VERB
cana-1004	44	29	efficiency	efficiency	NOUN
cana-1004	44	30	,	,	PUNCT
cana-1004	44	31	and	and	CCONJ
cana-1004	44	32	maintain	maintain	VERB
cana-1004	44	33	a	a	DET
cana-1004	44	34	competitive	competitive	ADJ
cana-1004	44	35	advantage	advantage	NOUN
cana-1004	44	36	.	.	PUNCT
cana-1004	45	1	4	4	X
cana-1004	45	2	.	.	X
cana-1004	45	3	need	need	NOUN
cana-1004	45	4	for	for	ADP
cana-1004	45	5	the	the	DET
cana-1004	45	6	study	study	NOUN
cana-1004	45	7	customer	customer	NOUN
cana-1004	45	8	relationship	relationship	NOUN
cana-1004	45	9	management	management	NOUN
cana-1004	45	10	is	be	AUX
cana-1004	45	11	the	the	DET
cana-1004	45	12	most	most	ADV
cana-1004	45	13	important	important	ADJ
cana-1004	45	14	concept	concept	NOUN
cana-1004	45	15	of	of	ADP
cana-1004	45	16	modern	modern	ADJ
cana-1004	45	17	marketing	marketing	NOUN
cana-1004	45	18	.	.	PUNCT
cana-1004	46	1	customer	customer	NOUN
cana-1004	46	2	relationship	relationship	NOUN
cana-1004	46	3	management	management	NOUN
cana-1004	46	4	is	be	AUX
cana-1004	46	5	a	a	DET
cana-1004	46	6	comprehensive	comprehensive	ADJ
cana-1004	46	7	business	business	NOUN
cana-1004	46	8	strategy	strategy	NOUN
cana-1004	46	9	.	.	PUNCT
cana-1004	47	1	it	it	PRON
cana-1004	47	2	helps	help	VERB
cana-1004	47	3	to	to	PART
cana-1004	47	4	organize	organize	VERB
cana-1004	47	5	its	its	PRON
cana-1004	47	6	activities	activity	NOUN
cana-1004	47	7	around	around	ADP
cana-1004	47	8	the	the	DET
cana-1004	47	9	customer	customer	NOUN
cana-1004	47	10	.	.	PUNCT
cana-1004	48	1	the	the	DET
cana-1004	48	2	biggest	big	ADJ
cana-1004	48	3	management	management	NOUN
cana-1004	48	4	challenge	challenge	NOUN
cana-1004	48	5	in	in	ADP
cana-1004	48	6	the	the	DET
cana-1004	48	7	new	new	ADJ
cana-1004	48	8	millennium	millennium	NOUN
cana-1004	48	9	of	of	ADP
cana-1004	48	10	liberalization	liberalization	NOUN
cana-1004	48	11	and	and	CCONJ
cana-1004	48	12	globalization	globalization	NOUN
cana-1004	48	13	for	for	ADP
cana-1004	48	14	a	a	DET
cana-1004	48	15	business	business	NOUN
cana-1004	48	16	is	be	AUX
cana-1004	48	17	to	to	PART
cana-1004	48	18	serve	serve	VERB
cana-1004	48	19	and	and	CCONJ
cana-1004	48	20	maintain	maintain	VERB
cana-1004	48	21	good	good	ADJ
cana-1004	48	22	relationship	relationship	NOUN
cana-1004	48	23	with	with	ADP
cana-1004	48	24	the	the	DET
cana-1004	48	25	king	king	NOUN
cana-1004	48	26	–	–	PUNCT
cana-1004	48	27	the	the	DET
cana-1004	48	28	customer	customer	NOUN
cana-1004	48	29	.	.	PUNCT
cana-1004	49	1	in	in	ADP
cana-1004	49	2	the	the	DET
cana-1004	49	3	past	past	ADJ
cana-1004	49	4	producers	producer	NOUN
cana-1004	49	5	took	take	VERB
cana-1004	49	6	their	their	PRON
cana-1004	49	7	customers	customer	NOUN
cana-1004	49	8	for	for	ADP
cana-1004	49	9	granted	grant	VERB
cana-1004	49	10	,	,	PUNCT
cana-1004	49	11	because	because	SCONJ
cana-1004	49	12	at	at	ADP
cana-1004	49	13	that	that	DET
cana-1004	49	14	time	time	NOUN
cana-1004	49	15	the	the	DET
cana-1004	49	16	customers	customer	NOUN
cana-1004	49	17	were	be	AUX
cana-1004	49	18	not	not	PART
cana-1004	49	19	demanding	demand	VERB
cana-1004	49	20	nor	nor	CCONJ
cana-1004	49	21	had	have	VERB
cana-1004	49	22	alternative	alternative	ADJ
cana-1004	49	23	source	source	NOUN
cana-1004	49	24	of	of	ADP
cana-1004	49	25	supply	supply	NOUN
cana-1004	49	26	or	or	CCONJ
cana-1004	49	27	suppliers	supplier	NOUN
cana-1004	49	28	.	.	PUNCT
cana-1004	50	1	but	but	CCONJ
cana-1004	50	2	today	today	NOUN
cana-1004	50	3	there	there	PRON
cana-1004	50	4	is	be	VERB
cana-1004	50	5	a	a	DET
cana-1004	50	6	radical	radical	ADJ
cana-1004	50	7	transformation	transformation	NOUN
cana-1004	50	8	.	.	PUNCT
cana-1004	51	1	the	the	DET
cana-1004	51	2	purpose	purpose	NOUN
cana-1004	51	3	of	of	ADP
cana-1004	51	4	customer	customer	NOUN
cana-1004	51	5	relation	relation	NOUN
cana-1004	51	6	is	be	AUX
cana-1004	51	7	not	not	PART
cana-1004	51	8	only	only	ADV
cana-1004	51	9	for	for	ADP
cana-1004	51	10	retaining	retain	VERB
cana-1004	51	11	the	the	DET
cana-1004	51	12	customers	customer	NOUN
cana-1004	51	13	but	but	CCONJ
cana-1004	51	14	also	also	ADV
cana-1004	51	15	attracting	attract	VERB
cana-1004	51	16	new	new	ADJ
cana-1004	51	17	customers	customer	NOUN
cana-1004	51	18	and	and	CCONJ
cana-1004	51	19	increasing	increase	VERB
cana-1004	51	20	the	the	DET
cana-1004	51	21	sales	sale	NOUN
cana-1004	51	22	and	and	CCONJ
cana-1004	51	23	also	also	ADV
cana-1004	51	24	creating	create	VERB
cana-1004	51	25	and	and	CCONJ
cana-1004	51	26	maintenance	maintenance	NOUN
cana-1004	51	27	of	of	ADP
cana-1004	51	28	brand	brand	NOUN
cana-1004	51	29	awareness	awareness	NOUN
cana-1004	51	30	.	.	PUNCT
cana-1004	52	1	it	it	PRON
cana-1004	52	2	is	be	AUX
cana-1004	52	3	a	a	DET
cana-1004	52	4	system	system	NOUN
cana-1004	52	5	for	for	ADP
cana-1004	52	6	managing	manage	VERB
cana-1004	52	7	a	a	DET
cana-1004	52	8	company	company	NOUN
cana-1004	52	9	’s	’s	PART
cana-1004	52	10	interactions	interaction	NOUN
cana-1004	52	11	with	with	ADP
cana-1004	52	12	current	current	ADJ
cana-1004	52	13	and	and	CCONJ
cana-1004	52	14	future	future	ADJ
cana-1004	52	15	customers	customer	NOUN
cana-1004	52	16	using	use	VERB
cana-1004	52	17	technology	technology	NOUN
cana-1004	52	18	to	to	PART
cana-1004	52	19	organize	organize	VERB
cana-1004	52	20	,	,	PUNCT
cana-1004	52	21	automate	automate	VERB
cana-1004	52	22	and	and	CCONJ
cana-1004	52	23	synchronize	synchronize	VERB
cana-1004	52	24	sales	sale	NOUN
cana-1004	52	25	,	,	PUNCT
cana-1004	52	26	marketing	marketing	NOUN
cana-1004	52	27	,	,	PUNCT
cana-1004	52	28	customer	customer	NOUN
cana-1004	52	29	service	service	NOUN
cana-1004	52	30	,	,	PUNCT
cana-1004	52	31	and	and	CCONJ
cana-1004	52	32	technical	technical	ADJ
cana-1004	52	33	support	support	NOUN
cana-1004	52	34	.	.	PUNCT
cana-1004	53	1	today	today	NOUN
cana-1004	53	2	only	only	ADV
cana-1004	53	3	those	those	DET
cana-1004	53	4	companies	company	NOUN
cana-1004	53	5	which	which	PRON
cana-1004	53	6	are	be	AUX
cana-1004	53	7	successfully	successfully	ADV
cana-1004	53	8	maintaining	maintain	VERB
cana-1004	53	9	the	the	DET
cana-1004	53	10	crm	crm	NOUN
cana-1004	53	11	constantly	constantly	ADV
cana-1004	53	12	are	be	AUX
cana-1004	53	13	winning	win	VERB
cana-1004	53	14	the	the	DET
cana-1004	53	15	confidence	confidence	NOUN
cana-1004	53	16	of	of	ADP
cana-1004	53	17	customers	customer	NOUN
cana-1004	53	18	.	.	PUNCT
cana-1004	54	1	this	this	DET
cana-1004	54	2	study	study	NOUN
cana-1004	54	3	is	be	AUX
cana-1004	54	4	an	an	DET
cana-1004	54	5	attempt	attempt	NOUN
cana-1004	54	6	that	that	PRON
cana-1004	54	7	directs	direct	VERB
cana-1004	54	8	to	to	PART
cana-1004	54	9	facilitate	facilitate	VERB
cana-1004	54	10	the	the	DET
cana-1004	54	11	management	management	NOUN
cana-1004	54	12	in	in	ADP
cana-1004	54	13	marketing	market	VERB
cana-1004	54	14	their	their	PRON
cana-1004	54	15	future	future	ADJ
cana-1004	54	16	decisions	decision	NOUN
cana-1004	54	17	in	in	ADP
cana-1004	54	18	promoting	promote	VERB
cana-1004	54	19	and	and	CCONJ
cana-1004	54	20	creating	create	VERB
cana-1004	54	21	a	a	DET
cana-1004	54	22	good	good	ADJ
cana-1004	54	23	image	image	NOUN
cana-1004	54	24	in	in	ADP
cana-1004	54	25	the	the	DET
cana-1004	54	26	society	society	NOUN
cana-1004	54	27	.	.	PUNCT
cana-1004	55	1	5	5	X
cana-1004	55	2	.	.	X
cana-1004	55	3	objectives	objective	NOUN
cana-1004	55	4	of	of	ADP
cana-1004	55	5	the	the	DET
cana-1004	55	6	study	study	NOUN
cana-1004	55	7	▪	▪	ADJ
cana-1004	55	8	to	to	PART
cana-1004	55	9	study	study	VERB
cana-1004	55	10	customer	customer	NOUN
cana-1004	55	11	opinion	opinion	NOUN
cana-1004	55	12	towards	towards	ADP
cana-1004	55	13	crm	crm	PROPN
cana-1004	55	14	initiatives	initiative	NOUN
cana-1004	55	15	.	.	PUNCT
cana-1004	56	1	▪	▪	NOUN
cana-1004	56	2	to	to	PART
cana-1004	56	3	identify	identify	VERB
cana-1004	56	4	the	the	DET
cana-1004	56	5	role	role	NOUN
cana-1004	56	6	of	of	ADP
cana-1004	56	7	crm	crm	NOUN
cana-1004	56	8	in	in	ADP
cana-1004	56	9	satisfying	satisfy	VERB
cana-1004	56	10	and	and	CCONJ
cana-1004	56	11	retaining	retain	VERB
cana-1004	56	12	customers	customer	NOUN
cana-1004	56	13	.	.	PUNCT
cana-1004	57	1	▪	▪	NOUN
cana-1004	57	2	to	to	PART
cana-1004	57	3	suggest	suggest	VERB
cana-1004	57	4	measures	measure	NOUN
cana-1004	57	5	for	for	ADP
cana-1004	57	6	the	the	DET
cana-1004	57	7	improvement	improvement	NOUN
cana-1004	57	8	of	of	ADP
cana-1004	57	9	crm	crm	PROPN
cana-1004	57	10	.	.	PUNCT
cana-1004	58	1	6	6	NUM
cana-1004	58	2	.	.	X
cana-1004	58	3	research	research	NOUN
cana-1004	58	4	methodology	methodology	NOUN
cana-1004	58	5	research	research	NOUN
cana-1004	58	6	design	design	NOUN
cana-1004	58	7	:	:	PUNCT
cana-1004	58	8	the	the	DET
cana-1004	58	9	design	design	NOUN
cana-1004	58	10	method	method	NOUN
cana-1004	58	11	adopted	adopt	VERB
cana-1004	58	12	for	for	ADP
cana-1004	58	13	this	this	DET
cana-1004	58	14	research	research	NOUN
cana-1004	58	15	takes	take	VERB
cana-1004	58	16	the	the	DET
cana-1004	58	17	form	form	NOUN
cana-1004	58	18	of	of	ADP
cana-1004	58	19	a	a	DET
cana-1004	58	20	survey	survey	NOUN
cana-1004	58	21	study	study	NOUN
cana-1004	58	22	as	as	SCONJ
cana-1004	58	23	it	it	PRON
cana-1004	58	24	allows	allow	VERB
cana-1004	58	25	samples	sample	NOUN
cana-1004	58	26	to	to	PART
cana-1004	58	27	be	be	AUX
cana-1004	58	28	selected	select	VERB
cana-1004	58	29	and	and	CCONJ
cana-1004	58	30	explanatorily	explanatorily	ADV
cana-1004	58	31	studied	study	VERB
cana-1004	58	32	.	.	PUNCT
cana-1004	59	1	the	the	DET
cana-1004	59	2	design	design	NOUN
cana-1004	59	3	permit	permit	VERB
cana-1004	59	4	the	the	DET
cana-1004	59	5	collection	collection	NOUN
cana-1004	59	6	of	of	ADP
cana-1004	59	7	original	original	ADJ
cana-1004	59	8	data	datum	NOUN
cana-1004	59	9	meant	mean	VERB
cana-1004	59	10	for	for	ADP
cana-1004	59	11	describing	describe	VERB
cana-1004	59	12	large	large	ADJ
cana-1004	59	13	population	population	NOUN
cana-1004	59	14	with	with	ADP
cana-1004	59	15	individual	individual	NOUN
cana-1004	59	16	as	as	ADP
cana-1004	59	17	unit	unit	NOUN
cana-1004	59	18	of	of	ADP
cana-1004	59	19	analysis	analysis	NOUN
cana-1004	59	20	.	.	PUNCT
cana-1004	60	1	population	population	NOUN
cana-1004	60	2	and	and	CCONJ
cana-1004	60	3	sample	sample	NOUN
cana-1004	60	4	size	size	NOUN
cana-1004	60	5	:	:	PUNCT
cana-1004	60	6	this	this	DET
cana-1004	60	7	research	research	NOUN
cana-1004	60	8	took	take	VERB
cana-1004	60	9	the	the	DET
cana-1004	60	10	form	form	NOUN
cana-1004	60	11	of	of	ADP
cana-1004	60	12	a	a	DET
cana-1004	60	13	field	field	NOUN
cana-1004	60	14	survey	survey	NOUN
cana-1004	60	15	,	,	PUNCT
cana-1004	60	16	it	it	PRON
cana-1004	60	17	is	be	AUX
cana-1004	60	18	pertinent	pertinent	ADJ
cana-1004	60	19	to	to	PART
cana-1004	60	20	mention	mention	VERB
cana-1004	60	21	that	that	SCONJ
cana-1004	60	22	the	the	DET
cana-1004	60	23	population	population	NOUN
cana-1004	60	24	of	of	ADP
cana-1004	60	25	this	this	DET
cana-1004	60	26	study	study	NOUN
cana-1004	60	27	is	be	AUX
cana-1004	60	28	strictly	strictly	ADV
cana-1004	60	29	,	,	PUNCT
cana-1004	60	30	restricted	restrict	VERB
cana-1004	60	31	to	to	ADP
cana-1004	60	32	the	the	DET
cana-1004	60	33	customers	customer	NOUN
cana-1004	60	34	of	of	ADP
cana-1004	60	35	hyundai	hyundai	PROPN
cana-1004	60	36	in	in	ADP
cana-1004	60	37	kadapa	kadapa	PROPN
cana-1004	60	38	region	region	NOUN
cana-1004	60	39	of	of	ADP
cana-1004	60	40	andhra	andhra	PROPN
cana-1004	60	41	pradesh	pradesh	PROPN
cana-1004	60	42	.	.	PUNCT
cana-1004	61	1	however	however	ADV
cana-1004	61	2	time	time	NOUN
cana-1004	61	3	constraints	constraint	NOUN
cana-1004	61	4	directed	direct	VERB
cana-1004	61	5	the	the	DET
cana-1004	61	6	focus	focus	NOUN
cana-1004	61	7	of	of	ADP
cana-1004	61	8	this	this	DET
cana-1004	61	9	study	study	NOUN
cana-1004	61	10	in	in	ADP
cana-1004	61	11	hyundai	hyundai	PROPN
cana-1004	61	12	company	company	NOUN
cana-1004	61	13	at	at	ADP
cana-1004	61	14	kadapa	kadapa	PROPN
cana-1004	61	15	branch	branch	PROPN
cana-1004	61	16	.	.	PUNCT
cana-1004	62	1	where	where	SCONJ
cana-1004	62	2	the	the	DET
cana-1004	62	3	desired	desire	VERB
cana-1004	62	4	sample	sample	NOUN
cana-1004	62	5	was	be	AUX
cana-1004	62	6	made	make	VERB
cana-1004	62	7	.	.	PUNCT
cana-1004	63	1	the	the	DET
cana-1004	63	2	population	population	NOUN
cana-1004	63	3	consists	consist	VERB
cana-1004	63	4	of	of	ADP
cana-1004	63	5	100	100	NUM
cana-1004	63	6	users	user	NOUN
cana-1004	63	7	of	of	ADP
cana-1004	63	8	hyundai	hyundai	PROPN
cana-1004	63	9	cars	car	NOUN
cana-1004	63	10	to	to	PART
cana-1004	63	11	whom	whom	PRON
cana-1004	63	12	the	the	DET
cana-1004	63	13	work	work	NOUN
cana-1004	63	14	would	would	AUX
cana-1004	63	15	be	be	AUX
cana-1004	63	16	generalized	generalize	VERB
cana-1004	63	17	.	.	PUNCT
cana-1004	64	1	the	the	DET
cana-1004	64	2	sample	sample	NOUN
cana-1004	64	3	size	size	NOUN
cana-1004	64	4	of	of	ADP
cana-1004	64	5	this	this	DET
cana-1004	64	6	research	research	NOUN
cana-1004	64	7	study	study	NOUN
cana-1004	64	8	is	be	AUX
cana-1004	64	9	a	a	DET
cana-1004	64	10	proportion	proportion	NOUN
cana-1004	64	11	of	of	ADP
cana-1004	64	12	individuals	individual	NOUN
cana-1004	64	13	drawn	draw	VERB
cana-1004	64	14	from	from	ADP
cana-1004	64	15	the	the	DET
cana-1004	64	16	population	population	NOUN
cana-1004	64	17	in	in	ADP
cana-1004	64	18	order	order	NOUN
cana-1004	64	19	to	to	PART
cana-1004	64	20	assess	assess	VERB
cana-1004	64	21	the	the	DET
cana-1004	64	22	“	"	PUNCT
cana-1004	64	23	effectiveness	effectiveness	NOUN
cana-1004	64	24	of	of	ADP
cana-1004	64	25	customer	customer	NOUN
cana-1004	64	26	relationship	relationship	NOUN
cana-1004	64	27	management	management	NOUN
cana-1004	64	28	”	"	PUNCT
cana-1004	64	29	.	.	PUNCT
cana-1004	65	1	sampling	sample	VERB
cana-1004	65	2	techniques	technique	NOUN
cana-1004	65	3	:	:	PUNCT
cana-1004	65	4	a	a	DET
cana-1004	65	5	stratified	stratified	ADJ
cana-1004	65	6	sampling	sampling	NOUN
cana-1004	65	7	technique	technique	NOUN
cana-1004	65	8	was	be	AUX
cana-1004	65	9	adopted	adopt	VERB
cana-1004	65	10	for	for	ADP
cana-1004	65	11	this	this	DET
cana-1004	65	12	study	study	NOUN
cana-1004	65	13	as	as	SCONJ
cana-1004	65	14	this	this	DET
cana-1004	65	15	technique	technique	NOUN
cana-1004	65	16	gives	give	VERB
cana-1004	65	17	every	every	DET
cana-1004	65	18	member	member	NOUN
cana-1004	65	19	an	an	DET
cana-1004	65	20	equal	equal	ADJ
cana-1004	65	21	chance	chance	NOUN
cana-1004	65	22	of	of	ADP
cana-1004	65	23	being	be	AUX
cana-1004	65	24	selected	select	VERB
cana-1004	65	25	or	or	CCONJ
cana-1004	65	26	chosen	choose	VERB
cana-1004	65	27	.	.	PUNCT
cana-1004	66	1	this	this	PRON
cana-1004	66	2	was	be	AUX
cana-1004	66	3	due	due	ADJ
cana-1004	66	4	to	to	ADP
cana-1004	66	5	the	the	DET
cana-1004	66	6	fact	fact	NOUN
cana-1004	66	7	that	that	SCONJ
cana-1004	66	8	the	the	DET
cana-1004	66	9	population	population	NOUN
cana-1004	66	10	was	be	AUX
cana-1004	66	11	divided	divide	VERB
cana-1004	66	12	into	into	ADP
cana-1004	66	13	sub	sub	ADJ
cana-1004	66	14	-	-	ADJ
cana-1004	66	15	strata	strata	ADJ
cana-1004	66	16	,	,	PUNCT
cana-1004	66	17	based	base	VERB
cana-1004	66	18	on	on	ADP
cana-1004	66	19	criteria	criterion	NOUN
cana-1004	66	20	of	of	ADP
cana-1004	66	21	level	level	NOUN
cana-1004	66	22	of	of	ADP
cana-1004	66	23	customers	customer	NOUN
cana-1004	66	24	of	of	ADP
cana-1004	66	25	hyundai	hyundai	PROPN
cana-1004	66	26	.	.	PUNCT
cana-1004	67	1	research	research	NOUN
cana-1004	67	2	instrument	instrument	NOUN
cana-1004	67	3	:	:	PUNCT
cana-1004	67	4	this	this	PRON
cana-1004	67	5	is	be	AUX
cana-1004	67	6	a	a	DET
cana-1004	67	7	major	major	ADJ
cana-1004	67	8	procedure	procedure	NOUN
cana-1004	67	9	to	to	PART
cana-1004	67	10	be	be	AUX
cana-1004	67	11	followed	follow	VERB
cana-1004	67	12	in	in	ADP
cana-1004	67	13	carrying	carry	VERB
cana-1004	67	14	out	out	ADP
cana-1004	67	15	a	a	DET
cana-1004	67	16	research	research	NOUN
cana-1004	67	17	study	study	NOUN
cana-1004	67	18	.	.	PUNCT
cana-1004	68	1	it	it	PRON
cana-1004	68	2	implies	imply	VERB
cana-1004	68	3	the	the	DET
cana-1004	68	4	tools	tool	NOUN
cana-1004	68	5	used	use	VERB
cana-1004	68	6	in	in	ADP
cana-1004	68	7	the	the	DET
cana-1004	68	8	courses	course	NOUN
cana-1004	68	9	of	of	ADP
cana-1004	68	10	collecting	collect	VERB
cana-1004	68	11	the	the	DET
cana-1004	68	12	need	need	NOUN
cana-1004	68	13	information	information	NOUN
cana-1004	68	14	for	for	ADP
cana-1004	68	15	the	the	DET
cana-1004	68	16	research	research	NOUN
cana-1004	68	17	study	study	NOUN
cana-1004	68	18	.	.	PUNCT
cana-1004	69	1	questionnaires	questionnaire	NOUN
cana-1004	69	2	were	be	AUX
cana-1004	69	3	the	the	DET
cana-1004	69	4	instrument	instrument	NOUN
cana-1004	69	5	of	of	ADP
cana-1004	69	6	data	datum	NOUN
cana-1004	69	7	collection	collection	NOUN
cana-1004	69	8	used	use	VERB
cana-1004	69	9	for	for	ADP
cana-1004	69	10	this	this	DET
cana-1004	69	11	study	study	NOUN
cana-1004	69	12	.	.	PUNCT
cana-1004	70	1	communications	communication	NOUN
cana-1004	70	2	on	on	ADP
cana-1004	70	3	applied	apply	VERB
cana-1004	70	4	nonlinear	nonlinear	ADJ
cana-1004	70	5	analysis	analysis	NOUN
cana-1004	70	6	issn	issn	NOUN
cana-1004	70	7	:	:	PUNCT
cana-1004	70	8	1074	1074	NUM
cana-1004	70	9	-	-	PUNCT
cana-1004	70	10	133x	133x	NUM
cana-1004	70	11	vol	vol	NOUN
cana-1004	70	12	31	31	NUM
cana-1004	70	13	no	no	NOUN
cana-1004	70	14	.	.	PUNCT
cana-1004	71	1	5s	5s	NUM
cana-1004	71	2	(	(	PUNCT
cana-1004	71	3	2024	2024	NUM
cana-1004	71	4	)	)	PUNCT
cana-1004	71	5	108	108	NUM
cana-1004	71	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-1004	71	7	the	the	DET
cana-1004	71	8	questionnaire	questionnaire	NOUN
cana-1004	71	9	consists	consist	VERB
cana-1004	71	10	of	of	ADP
cana-1004	71	11	closed	closed	ADJ
cana-1004	71	12	ended	end	VERB
cana-1004	71	13	questions	question	NOUN
cana-1004	71	14	pattern	pattern	NOUN
cana-1004	71	15	using	use	VERB
cana-1004	71	16	the	the	DET
cana-1004	71	17	likert	likert	ADJ
cana-1004	71	18	scale	scale	NOUN
cana-1004	71	19	closed	closed	ADJ
cana-1004	71	20	-	-	PUNCT
cana-1004	71	21	ended	end	VERB
cana-1004	71	22	question	question	NOUN
cana-1004	71	23	as	as	SCONJ
cana-1004	71	24	follows	follow	VERB
cana-1004	71	25	:	:	PUNCT
cana-1004	71	26	5	5	NUM
cana-1004	71	27	=	=	PRON
cana-1004	71	28	strongly	strongly	ADV
cana-1004	71	29	agree	agree	VERB
cana-1004	71	30	(	(	PUNCT
cana-1004	71	31	sa	sa	NOUN
cana-1004	71	32	)	)	PUNCT
cana-1004	71	33	4	4	NUM
cana-1004	71	34	=	=	PRON
cana-1004	71	35	agree	agree	VERB
cana-1004	71	36	(	(	PUNCT
cana-1004	71	37	a	a	X
cana-1004	71	38	)	)	PUNCT
cana-1004	71	39	3	3	NUM
cana-1004	71	40	=	=	SYM
cana-1004	71	41	neutral	neutral	ADJ
cana-1004	71	42	(	(	PUNCT
cana-1004	71	43	n	n	CCONJ
cana-1004	71	44	)	)	PUNCT
cana-1004	71	45	2	2	NUM
cana-1004	71	46	=	=	PRON
cana-1004	71	47	disagree	disagree	VERB
cana-1004	71	48	(	(	PUNCT
cana-1004	71	49	d	d	NOUN
cana-1004	71	50	)	)	PUNCT
cana-1004	71	51	1	1	NUM
cana-1004	71	52	=	=	NUM
cana-1004	71	53	strongly	strongly	ADV
cana-1004	71	54	disagree	disagree	VERB
cana-1004	71	55	(	(	PUNCT
cana-1004	71	56	sd	sd	NOUN
cana-1004	71	57	)	)	PUNCT
cana-1004	71	58	method	method	NOUN
cana-1004	71	59	of	of	ADP
cana-1004	71	60	data	data	NOUN
cana-1004	71	61	collection	collection	NOUN
cana-1004	71	62	:	:	PUNCT
cana-1004	71	63	data	datum	NOUN
cana-1004	71	64	was	be	AUX
cana-1004	71	65	collected	collect	VERB
cana-1004	71	66	through	through	ADP
cana-1004	71	67	primary	primary	ADJ
cana-1004	71	68	and	and	CCONJ
cana-1004	71	69	secondary	secondary	ADJ
cana-1004	71	70	sources	source	NOUN
cana-1004	71	71	.	.	PUNCT
cana-1004	72	1	questionnaire	questionnaire	NOUN
cana-1004	72	2	administered	administer	VERB
cana-1004	72	3	to	to	ADP
cana-1004	72	4	respondents	respondent	NOUN
cana-1004	72	5	is	be	AUX
cana-1004	72	6	of	of	ADP
cana-1004	72	7	the	the	DET
cana-1004	72	8	primary	primary	ADJ
cana-1004	72	9	data	datum	NOUN
cana-1004	72	10	source	source	NOUN
cana-1004	72	11	.	.	PUNCT
cana-1004	73	1	the	the	DET
cana-1004	73	2	internet	internet	NOUN
cana-1004	73	3	as	as	ADV
cana-1004	73	4	well	well	ADV
cana-1004	73	5	as	as	ADP
cana-1004	73	6	the	the	DET
cana-1004	73	7	library	library	NOUN
cana-1004	73	8	constituted	constitute	VERB
cana-1004	73	9	our	our	PRON
cana-1004	73	10	secondary	secondary	ADJ
cana-1004	73	11	data	datum	NOUN
cana-1004	73	12	collection	collection	NOUN
cana-1004	73	13	medium	medium	NOUN
cana-1004	73	14	.	.	PUNCT
cana-1004	74	1	this	this	PRON
cana-1004	74	2	includes	include	VERB
cana-1004	74	3	journals	journal	NOUN
cana-1004	74	4	,	,	PUNCT
cana-1004	74	5	newspapers	newspaper	NOUN
cana-1004	74	6	,	,	PUNCT
cana-1004	74	7	magazines	magazine	NOUN
cana-1004	74	8	,	,	PUNCT
cana-1004	74	9	textbooks	textbook	NOUN
cana-1004	74	10	,	,	PUNCT
cana-1004	74	11	research	research	NOUN
cana-1004	74	12	findings	finding	NOUN
cana-1004	74	13	reports	report	NOUN
cana-1004	74	14	etc	etc	X
cana-1004	74	15	.	.	X
cana-1004	74	16	statistical	statistical	ADJ
cana-1004	74	17	tools	tool	NOUN
cana-1004	74	18	:	:	PUNCT
cana-1004	74	19	simple	simple	ADJ
cana-1004	74	20	percentage	percentage	NOUN
cana-1004	74	21	method	method	NOUN
cana-1004	74	22	,	,	PUNCT
cana-1004	74	23	weighted	weight	VERB
cana-1004	74	24	mean	mean	ADJ
cana-1004	74	25	method	method	NOUN
cana-1004	74	26	.	.	PUNCT
cana-1004	75	1	7	7	X
cana-1004	75	2	.	.	X
cana-1004	75	3	data	datum	NOUN
cana-1004	75	4	analysis	analysis	NOUN
cana-1004	75	5	&	&	CCONJ
cana-1004	75	6	findings	finding	NOUN
cana-1004	75	7	1	1	NUM
cana-1004	75	8	.	.	PUNCT
cana-1004	75	9	crm	crm	PROPN
cana-1004	75	10	in	in	ADP
cana-1004	75	11	organisation	organisation	NOUN
cana-1004	75	12	plays	play	VERB
cana-1004	75	13	major	major	ADJ
cana-1004	75	14	role	role	NOUN
cana-1004	75	15	in	in	ADP
cana-1004	75	16	customer	customer	NOUN
cana-1004	75	17	retention	retention	NOUN
cana-1004	75	18	.	.	PUNCT
cana-1004	76	1	respondents	respondent	NOUN
cana-1004	76	2	opined	opine	VERB
cana-1004	76	3	that	that	SCONJ
cana-1004	76	4	crm	crm	NOUN
cana-1004	76	5	practices	practice	NOUN
cana-1004	76	6	like	like	ADP
cana-1004	76	7	database	database	NOUN
cana-1004	76	8	for	for	ADP
cana-1004	76	9	customer	customer	NOUN
cana-1004	76	10	profiling	profiling	NOUN
cana-1004	76	11	,	,	PUNCT
cana-1004	76	12	sms	sms	NOUN
cana-1004	76	13	reminders	reminder	NOUN
cana-1004	76	14	,	,	PUNCT
cana-1004	76	15	and	and	CCONJ
cana-1004	76	16	mails	mail	NOUN
cana-1004	76	17	from	from	ADP
cana-1004	76	18	the	the	DET
cana-1004	76	19	company	company	NOUN
cana-1004	76	20	enhances	enhance	VERB
cana-1004	76	21	good	good	ADJ
cana-1004	76	22	relation	relation	NOUN
cana-1004	76	23	with	with	ADP
cana-1004	76	24	customers	customer	NOUN
cana-1004	76	25	with	with	ADP
cana-1004	76	26	weighted	weight	VERB
cana-1004	76	27	mean	mean	ADJ
cana-1004	76	28	scores	score	NOUN
cana-1004	76	29	of	of	ADP
cana-1004	76	30	4.26	4.26	NUM
cana-1004	76	31	,	,	PUNCT
cana-1004	76	32	4.31	4.31	NUM
cana-1004	76	33	and	and	CCONJ
cana-1004	76	34	4.55	4.55	NUM
cana-1004	76	35	.	.	NOUN
cana-1004	77	1	2	2	NUM
cana-1004	77	2	.	.	X
cana-1004	77	3	as	as	ADP
cana-1004	77	4	a	a	DET
cana-1004	77	5	part	part	NOUN
cana-1004	77	6	of	of	ADP
cana-1004	77	7	crm	crm	PROPN
cana-1004	77	8	company	company	NOUN
cana-1004	77	9	need	need	VERB
cana-1004	77	10	to	to	PART
cana-1004	77	11	maintain	maintain	VERB
cana-1004	77	12	rapport	rapport	NOUN
cana-1004	77	13	with	with	ADP
cana-1004	77	14	customers	customer	NOUN
cana-1004	77	15	with	with	ADP
cana-1004	77	16	voice	voice	NOUN
cana-1004	77	17	calls	call	NOUN
cana-1004	77	18	,	,	PUNCT
cana-1004	77	19	toll	toll	NOUN
cana-1004	77	20	free	free	ADJ
cana-1004	77	21	numbers	number	NOUN
cana-1004	77	22	for	for	ADP
cana-1004	77	23	providing	provide	VERB
cana-1004	77	24	and	and	CCONJ
cana-1004	77	25	sharing	share	VERB
cana-1004	77	26	information	information	NOUN
cana-1004	77	27	with	with	ADP
cana-1004	77	28	weighted	weight	VERB
cana-1004	77	29	mean	mean	ADJ
cana-1004	77	30	scores	score	NOUN
cana-1004	77	31	of	of	ADP
cana-1004	77	32	4.21	4.21	NUM
cana-1004	77	33	&	&	CCONJ
cana-1004	77	34	4.36	4.36	NUM
cana-1004	77	35	.	.	NOUN
cana-1004	78	1	3	3	NUM
cana-1004	78	2	.	.	NOUN
cana-1004	78	3	proper	proper	ADJ
cana-1004	78	4	implementation	implementation	NOUN
cana-1004	78	5	of	of	ADP
cana-1004	78	6	crm	crm	PROPN
cana-1004	78	7	in	in	ADP
cana-1004	78	8	companies	company	NOUN
cana-1004	78	9	require	require	VERB
cana-1004	78	10	proper	proper	ADJ
cana-1004	78	11	training	training	NOUN
cana-1004	78	12	to	to	ADP
cana-1004	78	13	employees	employee	NOUN
cana-1004	78	14	in	in	ADP
cana-1004	78	15	the	the	DET
cana-1004	78	16	areas	area	NOUN
cana-1004	78	17	of	of	ADP
cana-1004	78	18	polite	polite	ADJ
cana-1004	78	19	handling	handling	NOUN
cana-1004	78	20	of	of	ADP
cana-1004	78	21	customers	customer	NOUN
cana-1004	78	22	with	with	ADP
cana-1004	78	23	weighted	weight	VERB
cana-1004	78	24	mean	mean	ADJ
cana-1004	78	25	scores	score	NOUN
cana-1004	78	26	of	of	ADP
cana-1004	78	27	3.57&4,65	3.57&4,65	NUM
cana-1004	78	28	.	.	PUNCT
cana-1004	79	1	4	4	X
cana-1004	79	2	.	.	X
cana-1004	79	3	company	company	NOUN
cana-1004	79	4	use	use	NOUN
cana-1004	79	5	to	to	PART
cana-1004	79	6	call	call	VERB
cana-1004	79	7	customers	customer	NOUN
cana-1004	79	8	to	to	PART
cana-1004	79	9	greet	greet	VERB
cana-1004	79	10	on	on	ADP
cana-1004	79	11	special	special	ADJ
cana-1004	79	12	occasions	occasion	NOUN
cana-1004	79	13	and	and	CCONJ
cana-1004	79	14	to	to	PART
cana-1004	79	15	provide	provide	VERB
cana-1004	79	16	information	information	NOUN
cana-1004	79	17	regarding	regard	VERB
cana-1004	79	18	special	special	ADJ
cana-1004	79	19	offers	offer	NOUN
cana-1004	79	20	and	and	CCONJ
cana-1004	79	21	discounts	discount	NOUN
cana-1004	79	22	for	for	ADP
cana-1004	79	23	maintaining	maintain	VERB
cana-1004	79	24	continuous	continuous	ADJ
cana-1004	79	25	touch	touch	NOUN
cana-1004	79	26	with	with	ADP
cana-1004	79	27	customer	customer	NOUN
cana-1004	79	28	with	with	ADP
cana-1004	79	29	weighted	weight	VERB
cana-1004	79	30	mean	mean	ADJ
cana-1004	79	31	scores	score	NOUN
cana-1004	79	32	of	of	ADP
cana-1004	79	33	4.27	4.27	NUM
cana-1004	79	34	and	and	CCONJ
cana-1004	79	35	3.56	3.56	NUM
cana-1004	79	36	.	.	NOUN
cana-1004	79	37	5	5	NUM
cana-1004	79	38	.	.	PUNCT
cana-1004	80	1	in	in	ADP
cana-1004	80	2	order	order	NOUN
cana-1004	80	3	to	to	PART
cana-1004	80	4	attain	attain	VERB
cana-1004	80	5	competitive	competitive	ADJ
cana-1004	80	6	advantage	advantage	NOUN
cana-1004	80	7	company	company	NOUN
cana-1004	80	8	need	need	VERB
cana-1004	80	9	to	to	PART
cana-1004	80	10	conduct	conduct	VERB
cana-1004	80	11	market	market	NOUN
cana-1004	80	12	surveys	survey	NOUN
cana-1004	80	13	to	to	PART
cana-1004	80	14	find	find	VERB
cana-1004	80	15	out	out	ADP
cana-1004	80	16	changing	change	VERB
cana-1004	80	17	trends	trend	NOUN
cana-1004	80	18	of	of	ADP
cana-1004	80	19	customers	customer	NOUN
cana-1004	80	20	with	with	ADP
cana-1004	80	21	weighted	weight	VERB
cana-1004	80	22	mean	mean	ADJ
cana-1004	80	23	score	score	NOUN
cana-1004	80	24	of	of	ADP
cana-1004	80	25	4.24	4.24	NUM
cana-1004	80	26	.	.	PUNCT
cana-1004	81	1	6	6	NUM
cana-1004	81	2	.	.	X
cana-1004	81	3	loyalty	loyalty	NOUN
cana-1004	81	4	rewards	reward	VERB
cana-1004	81	5	for	for	ADP
cana-1004	81	6	customers	customer	NOUN
cana-1004	81	7	acts	act	VERB
cana-1004	81	8	as	as	ADP
cana-1004	81	9	a	a	DET
cana-1004	81	10	good	good	ADJ
cana-1004	81	11	motivator	motivator	NOUN
cana-1004	81	12	for	for	ADP
cana-1004	81	13	increasing	increase	VERB
cana-1004	81	14	sales	sale	NOUN
cana-1004	81	15	with	with	ADP
cana-1004	81	16	weighted	weight	VERB
cana-1004	81	17	mean	mean	ADJ
cana-1004	81	18	score	score	NOUN
cana-1004	81	19	of	of	ADP
cana-1004	81	20	3.22	3.22	NUM
cana-1004	81	21	communications	communication	NOUN
cana-1004	81	22	on	on	ADP
cana-1004	81	23	applied	apply	VERB
cana-1004	81	24	nonlinear	nonlinear	ADJ
cana-1004	81	25	analysis	analysis	NOUN
cana-1004	81	26	issn	issn	NOUN
cana-1004	81	27	:	:	PUNCT
cana-1004	81	28	1074	1074	NUM
cana-1004	81	29	-	-	PUNCT
cana-1004	81	30	133x	133x	NUM
cana-1004	81	31	vol	vol	NOUN
cana-1004	81	32	31	31	NUM
cana-1004	81	33	no	no	NOUN
cana-1004	81	34	.	.	PUNCT
cana-1004	82	1	5s	5s	NUM
cana-1004	82	2	(	(	PUNCT
cana-1004	82	3	2024	2024	NUM
cana-1004	82	4	)	)	PUNCT
cana-1004	82	5	109	109	NUM
cana-1004	82	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-1004	82	7	7	7	X
cana-1004	82	8	.	.	NOUN
cana-1004	82	9	grievance	grievance	NOUN
cana-1004	82	10	handling	handling	NOUN
cana-1004	82	11	and	and	CCONJ
cana-1004	82	12	quick	quick	ADJ
cana-1004	82	13	response	response	NOUN
cana-1004	82	14	for	for	ADP
cana-1004	82	15	customer	customer	NOUN
cana-1004	82	16	queries	query	NOUN
cana-1004	82	17	create	create	VERB
cana-1004	82	18	good	good	ADJ
cana-1004	82	19	impression	impression	NOUN
cana-1004	82	20	in	in	ADP
cana-1004	82	21	the	the	DET
cana-1004	82	22	minds	mind	NOUN
cana-1004	82	23	of	of	ADP
cana-1004	82	24	customer	customer	NOUN
cana-1004	82	25	which	which	PRON
cana-1004	82	26	leads	lead	VERB
cana-1004	82	27	to	to	ADP
cana-1004	82	28	customer	customer	NOUN
cana-1004	82	29	retention	retention	NOUN
cana-1004	82	30	with	with	ADP
cana-1004	82	31	weighted	weight	VERB
cana-1004	82	32	mean	mean	ADJ
cana-1004	82	33	scores	score	NOUN
cana-1004	82	34	of	of	ADP
cana-1004	82	35	4.81&4.78	4.81&4.78	NOUN
cana-1004	82	36	8	8	NUM
cana-1004	82	37	.	.	PUNCT
cana-1004	83	1	company	company	NOUN
cana-1004	83	2	need	need	VERB
cana-1004	83	3	to	to	PART
cana-1004	83	4	take	take	VERB
cana-1004	83	5	customers	customer	NOUN
cana-1004	83	6	feedback	feedback	VERB
cana-1004	83	7	to	to	PART
cana-1004	83	8	know	know	VERB
cana-1004	83	9	about	about	ADP
cana-1004	83	10	both	both	DET
cana-1004	83	11	performance	performance	NOUN
cana-1004	83	12	of	of	ADP
cana-1004	83	13	product	product	NOUN
cana-1004	83	14	and	and	CCONJ
cana-1004	83	15	deficiencies	deficiency	NOUN
cana-1004	83	16	has	have	VERB
cana-1004	83	17	to	to	PART
cana-1004	83	18	be	be	AUX
cana-1004	83	19	corrected	correct	VERB
cana-1004	83	20	with	with	ADP
cana-1004	83	21	weighted	weight	VERB
cana-1004	83	22	mean	mean	ADJ
cana-1004	83	23	score	score	NOUN
cana-1004	83	24	of	of	ADP
cana-1004	83	25	4.39	4.39	NUM
cana-1004	83	26	.	.	PUNCT
cana-1004	84	1	9	9	NUM
cana-1004	84	2	.	.	X
cana-1004	84	3	efficient	efficient	ADJ
cana-1004	84	4	sales	sale	NOUN
cana-1004	84	5	force	force	NOUN
cana-1004	84	6	in	in	ADP
cana-1004	84	7	organisation	organisation	NOUN
cana-1004	84	8	promotes	promote	VERB
cana-1004	84	9	good	good	ADJ
cana-1004	84	10	relation	relation	NOUN
cana-1004	84	11	with	with	ADP
cana-1004	84	12	customers	customer	NOUN
cana-1004	84	13	to	to	PART
cana-1004	84	14	interact	interact	VERB
cana-1004	84	15	and	and	CCONJ
cana-1004	84	16	fulfil	fulfil	VERB
cana-1004	84	17	their	their	PRON
cana-1004	84	18	requests	request	NOUN
cana-1004	84	19	well	well	ADV
cana-1004	84	20	in	in	ADP
cana-1004	84	21	time	time	NOUN
cana-1004	84	22	with	with	ADP
cana-1004	84	23	weighted	weight	VERB
cana-1004	84	24	mean	mean	ADJ
cana-1004	84	25	score	score	NOUN
cana-1004	84	26	of	of	ADP
cana-1004	84	27	4.6	4.6	NUM
cana-1004	84	28	.	.	PUNCT
cana-1004	84	29	10	10	NUM
cana-1004	84	30	.	.	X
cana-1004	85	1	company	company	NOUN
cana-1004	85	2	need	need	VERB
cana-1004	85	3	to	to	PART
cana-1004	85	4	conduct	conduct	VERB
cana-1004	85	5	campaigns	campaign	NOUN
cana-1004	85	6	to	to	PART
cana-1004	85	7	interact	interact	VERB
cana-1004	85	8	with	with	ADP
cana-1004	85	9	customers	customer	NOUN
cana-1004	85	10	and	and	CCONJ
cana-1004	85	11	welcome	welcome	VERB
cana-1004	85	12	their	their	PRON
cana-1004	85	13	suggestions	suggestion	NOUN
cana-1004	85	14	for	for	ADP
cana-1004	85	15	necessary	necessary	ADJ
cana-1004	85	16	actions	action	NOUN
cana-1004	85	17	with	with	ADP
cana-1004	85	18	weighted	weight	VERB
cana-1004	85	19	mean	mean	ADJ
cana-1004	85	20	scores	score	NOUN
cana-1004	85	21	of	of	ADP
cana-1004	85	22	4.36	4.36	NUM
cana-1004	85	23	and	and	CCONJ
cana-1004	85	24	4.28	4.28	NUM
cana-1004	85	25	11	11	NUM
cana-1004	85	26	.	.	PUNCT
cana-1004	86	1	company	company	NOUN
cana-1004	86	2	has	have	VERB
cana-1004	86	3	to	to	PART
cana-1004	86	4	update	update	VERB
cana-1004	86	5	customer	customer	NOUN
cana-1004	86	6	’s	’s	PART
cana-1004	86	7	information	information	NOUN
cana-1004	86	8	on	on	ADP
cana-1004	86	9	an	an	DET
cana-1004	86	10	ongoing	ongoing	ADJ
cana-1004	86	11	basis	basis	NOUN
cana-1004	86	12	to	to	PART
cana-1004	86	13	provide	provide	VERB
cana-1004	86	14	better	well	ADJ
cana-1004	86	15	services	service	NOUN
cana-1004	86	16	with	with	ADP
cana-1004	86	17	weighted	weight	VERB
cana-1004	86	18	mean	mean	ADJ
cana-1004	86	19	score	score	NOUN
cana-1004	86	20	of	of	ADP
cana-1004	86	21	4.35	4.35	NUM
cana-1004	86	22	.	.	NOUN
cana-1004	86	23	8	8	NUM
cana-1004	86	24	.	.	X
cana-1004	87	1	conclusion	conclusion	NOUN
cana-1004	87	2	hyundai	hyundai	PROPN
cana-1004	87	3	motors	motors	PROPN
cana-1004	87	4	has	have	AUX
cana-1004	87	5	proven	prove	VERB
cana-1004	87	6	excellence	excellence	NOUN
cana-1004	87	7	over	over	ADP
cana-1004	87	8	the	the	DET
cana-1004	87	9	years	year	NOUN
cana-1004	87	10	through	through	ADP
cana-1004	87	11	its	its	PRON
cana-1004	87	12	technologically	technologically	ADV
cana-1004	87	13	advanced	advanced	ADJ
cana-1004	87	14	products	product	NOUN
cana-1004	87	15	,	,	PUNCT
cana-1004	87	16	market	market	NOUN
cana-1004	87	17	expansion	expansion	NOUN
cana-1004	87	18	,	,	PUNCT
cana-1004	87	19	customer	customer	NOUN
cana-1004	87	20	satisfaction	satisfaction	NOUN
cana-1004	87	21	and	and	CCONJ
cana-1004	87	22	increasing	increase	VERB
cana-1004	87	23	sales	sale	NOUN
cana-1004	87	24	.	.	PUNCT
cana-1004	88	1	hyundai	hyundai	PROPN
cana-1004	88	2	motors	motors	PROPN
cana-1004	88	3	consistently	consistently	ADV
cana-1004	88	4	strives	strive	VERB
cana-1004	88	5	to	to	PART
cana-1004	88	6	increase	increase	VERB
cana-1004	88	7	shareholder	shareholder	NOUN
cana-1004	88	8	value	value	NOUN
cana-1004	88	9	,	,	PUNCT
cana-1004	88	10	build	build	VERB
cana-1004	88	11	stronger	strong	ADJ
cana-1004	88	12	customer	customer	NOUN
cana-1004	88	13	relations	relation	NOUN
cana-1004	88	14	and	and	CCONJ
cana-1004	88	15	work	work	VERB
cana-1004	88	16	with	with	ADP
cana-1004	88	17	its	its	PRON
cana-1004	88	18	business	business	NOUN
cana-1004	88	19	partners	partner	NOUN
cana-1004	88	20	to	to	PART
cana-1004	88	21	provide	provide	VERB
cana-1004	88	22	the	the	DET
cana-1004	88	23	best	good	ADJ
cana-1004	88	24	value	value	NOUN
cana-1004	88	25	for	for	ADP
cana-1004	88	26	money	money	NOUN
cana-1004	88	27	.	.	PUNCT
cana-1004	89	1	the	the	DET
cana-1004	89	2	company	company	NOUN
cana-1004	89	3	is	be	AUX
cana-1004	89	4	also	also	ADV
cana-1004	89	5	involved	involve	VERB
cana-1004	89	6	in	in	ADP
cana-1004	89	7	accelerating	accelerate	VERB
cana-1004	89	8	the	the	DET
cana-1004	89	9	country	country	NOUN
cana-1004	89	10	’s	’s	PART
cana-1004	89	11	economic	economic	ADJ
cana-1004	89	12	growth	growth	NOUN
cana-1004	89	13	and	and	CCONJ
cana-1004	89	14	protecting	protect	VERB
cana-1004	89	15	the	the	DET
cana-1004	89	16	environment	environment	NOUN
cana-1004	89	17	.	.	PUNCT
cana-1004	90	1	references	reference	NOUN
cana-1004	90	2	[	[	X
cana-1004	90	3	1	1	NUM
cana-1004	90	4	]	]	PUNCT
cana-1004	90	5	berry	berry	NOUN
cana-1004	90	6	,	,	PUNCT
cana-1004	90	7	l.l	l.l	PROPN
cana-1004	90	8	.	.	PROPN
cana-1004	90	9	(	(	PUNCT
cana-1004	90	10	1983	1983	NUM
cana-1004	90	11	)	)	PUNCT
cana-1004	90	12	relationship	relationship	NOUN
cana-1004	90	13	marketing	marketing	NOUN
cana-1004	90	14	of	of	ADP
cana-1004	90	15	service	service	NOUN
cana-1004	90	16	.	.	PUNCT
cana-1004	91	1	growing	grow	VERB
cana-1004	91	2	interest	interest	NOUN
cana-1004	91	3	,	,	PUNCT
cana-1004	91	4	emerging	emerge	VERB
cana-1004	91	5	perspectives	perspective	NOUN
cana-1004	91	6	.	.	PUNCT
cana-1004	92	1	journal	journal	NOUN
cana-1004	92	2	of	of	ADP
cana-1004	92	3	the	the	DET
cana-1004	92	4	academy	academy	NOUN
cana-1004	92	5	of	of	ADP
cana-1004	92	6	marketing	marketing	NOUN
cana-1004	92	7	science	science	NOUN
cana-1004	92	8	23(4	23(4	NOUN
cana-1004	92	9	)	)	PUNCT
cana-1004	92	10	,	,	PUNCT
cana-1004	92	11	236	236	NUM
cana-1004	92	12	45	45	NUM
cana-1004	92	13	.	.	PUNCT
cana-1004	93	1	[	[	X
cana-1004	93	2	2	2	NUM
cana-1004	93	3	]	]	X
cana-1004	93	4	fox	fox	NOUN
cana-1004	93	5	,	,	PUNCT
cana-1004	93	6	t.	t.	NOUN
cana-1004	93	7	and	and	CCONJ
cana-1004	93	8	stead	stead	ADJ
cana-1004	93	9	.s	.s	NOUN
cana-1004	93	10	.	.	PUNCT
cana-1004	94	1	(	(	PUNCT
cana-1004	94	2	2001	2001	NUM
cana-1004	94	3	)	)	PUNCT
cana-1004	94	4	customer	customer	NOUN
cana-1004	94	5	relationship	relationship	NOUN
cana-1004	94	6	management	management	NOUN
cana-1004	94	7	delivering	deliver	VERB
cana-1004	94	8	the	the	DET
cana-1004	94	9	bone	bone	NOUN
cana-1004	94	10	fits	fit	VERB
cana-1004	94	11	,	,	PUNCT
cana-1004	94	12	white	white	ADJ
cana-1004	94	13	paper	paper	NOUN
cana-1004	94	14	,	,	PUNCT
cana-1004	94	15	crm	crm	PROPN
cana-1004	94	16	(	(	PUNCT
cana-1004	94	17	uk	uk	PROPN
cana-1004	94	18	)	)	PUNCT
cana-1004	94	19	and	and	CCONJ
cana-1004	94	20	secor	secor	PROPN
cana-1004	94	21	consulting	consulting	PROPN
cana-1004	94	22	,	,	PUNCT
cana-1004	94	23	new	new	PROPN
cana-1004	94	24	malden	malden	PROPN
cana-1004	94	25	.	.	PUNCT
cana-1004	95	1	[	[	X
cana-1004	95	2	3	3	NUM
cana-1004	95	3	]	]	X
cana-1004	95	4	narayana	narayana	PROPN
cana-1004	95	5	reddy	reddy	PROPN
cana-1004	95	6	,	,	PUNCT
cana-1004	95	7	t.	t.	PROPN
cana-1004	95	8	,	,	PUNCT
cana-1004	95	9	silpa	silpa	PROPN
cana-1004	95	10	,	,	PUNCT
cana-1004	95	11	g.	g.	PROPN
cana-1004	95	12	(	(	PUNCT
cana-1004	95	13	2012	2012	NUM
cana-1004	95	14	)	)	PUNCT
cana-1004	95	15	.	.	PUNCT
cana-1004	96	1	a	a	DET
cana-1004	96	2	study	study	NOUN
cana-1004	96	3	on	on	ADP
cana-1004	96	4	crm	crm	PROPN
cana-1004	96	5	influence	influence	NOUN
cana-1004	96	6	in	in	ADP
cana-1004	96	7	small	small	ADJ
cana-1004	96	8	and	and	CCONJ
cana-1004	96	9	medium	medium	ADJ
cana-1004	96	10	retail	retail	ADJ
cana-1004	96	11	b2b	b2b	NOUN
cana-1004	96	12	industries	industry	NOUN
cana-1004	96	13	in	in	ADP
cana-1004	96	14	india	india	PROPN
cana-1004	96	15	.	.	PUNCT
cana-1004	97	1	in	in	ADP
cana-1004	97	2	:	:	PUNCT
cana-1004	97	3	sathiyamoorthy	sathiyamoorthy	ADJ
cana-1004	97	4	,	,	PUNCT
cana-1004	97	5	s.	s.	PROPN
cana-1004	97	6	,	,	PUNCT
cana-1004	97	7	caroline	caroline	PROPN
cana-1004	97	8	,	,	PUNCT
cana-1004	97	9	b.	b.	PROPN
cana-1004	97	10	,	,	PUNCT
cana-1004	97	11	jayanthi	jayanthi	PROPN
cana-1004	97	12	,	,	PUNCT
cana-1004	97	13	j.	j.	PROPN
cana-1004	97	14	(	(	PUNCT
cana-1004	97	15	eds	eds	PROPN
cana-1004	97	16	)	)	PUNCT
cana-1004	97	17	emerging	emerge	VERB
cana-1004	97	18	trends	trend	NOUN
cana-1004	97	19	in	in	ADP
cana-1004	97	20	science	science	NOUN
cana-1004	97	21	,	,	PUNCT
cana-1004	97	22	engineering	engineering	NOUN
cana-1004	97	23	and	and	CCONJ
cana-1004	97	24	technology	technology	NOUN
cana-1004	97	25	.	.	PUNCT
cana-1004	98	1	lecture	lecture	NOUN
cana-1004	98	2	notes	note	NOUN
cana-1004	98	3	in	in	ADP
cana-1004	98	4	mechanical	mechanical	ADJ
cana-1004	98	5	engineering	engineering	NOUN
cana-1004	98	6	.	.	PUNCT
cana-1004	99	1	springer	springer	PROPN
cana-1004	99	2	,	,	PUNCT
cana-1004	99	3	india	india	PROPN
cana-1004	99	4	.	.	PUNCT
cana-1004	100	1	https://doi.org/10.1007/978-81-322-1007-8_70kotler	https://doi.org/10.1007/978-81-322-1007-8_70kotler	PROPN
cana-1004	100	2	.p	.p	PROPN
cana-1004	100	3	.	.	PUNCT
cana-1004	101	1	and	and	CCONJ
cana-1004	101	2	keller	keller	PROPN
cana-1004	101	3	.k	.k	PROPN
cana-1004	101	4	.	.	PUNCT
cana-1004	102	1	(	(	PUNCT
cana-1004	102	2	2006	2006	NUM
cana-1004	102	3	)	)	PUNCT
cana-1004	102	4	.	.	PUNCT
cana-1004	103	1	“	"	PUNCT
cana-1004	103	2	marketing	marketing	NOUN
cana-1004	103	3	management	management	NOUN
cana-1004	103	4	.	.	PUNCT
cana-1004	104	1	12edition	12edition	NOUN
cana-1004	104	2	.	.	PUNCT
cana-1004	105	1	usa	usa	PROPN
cana-1004	105	2	,	,	PUNCT
cana-1004	105	3	isbn	isbn	PROPN
cana-1004	105	4	0	0	NUM
cana-1004	105	5	–	–	PUNCT
cana-1004	105	6	13	13	NUM
cana-1004	105	7	–	–	SYM
cana-1004	105	8	145757	145757	NUM
cana-1004	105	9	–	–	PUNCT
cana-1004	105	10	8	8	NUM
cana-1004	106	1	[	[	SYM
cana-1004	106	2	4	4	NUM
cana-1004	106	3	]	]	X
cana-1004	106	4	osarenkhoe	osarenkhoe	NOUN
cana-1004	106	5	,	,	PUNCT
cana-1004	106	6	a.	a.	NOUN
cana-1004	106	7	,	,	PUNCT
cana-1004	106	8	&	&	CCONJ
cana-1004	106	9	bennani	bennani	PROPN
cana-1004	106	10	,	,	PUNCT
cana-1004	106	11	a.(2007	a.(2007	NOUN
cana-1004	106	12	)	)	PUNCT
cana-1004	106	13	.	.	PUNCT
cana-1004	107	1	an	an	DET
cana-1004	107	2	exploratory	exploratory	ADJ
cana-1004	107	3	study	study	NOUN
cana-1004	107	4	of	of	ADP
cana-1004	107	5	implementation	implementation	NOUN
cana-1004	107	6	of	of	ADP
cana-1004	107	7	customer	customer	NOUN
cana-1004	107	8	relationship	relationship	NOUN
cana-1004	107	9	management	management	NOUN
cana-1004	107	10	strategy	strategy	NOUN
cana-1004	107	11	.	.	PUNCT
cana-1004	108	1	business	business	NOUN
cana-1004	108	2	process	process	NOUN
cana-1004	108	3	management	management	NOUN
cana-1004	108	4	journal	journal	NOUN
cana-1004	108	5	,	,	PUNCT
cana-1004	108	6	13	13	NUM
cana-1004	108	7	(	(	PUNCT
cana-1004	108	8	1	1	NUM
cana-1004	108	9	)	)	PUNCT
cana-1004	108	10	,	,	PUNCT
cana-1004	108	11	139	139	NUM
cana-1004	108	12	-	-	SYM
cana-1004	108	13	164	164	NUM
cana-1004	108	14	[	[	X
cana-1004	108	15	5	5	NUM
cana-1004	108	16	]	]	X
cana-1004	108	17	peelen	peelen	PROPN
cana-1004	108	18	,	,	PUNCT
cana-1004	108	19	e.	e.	PROPN
cana-1004	108	20	(	(	PUNCT
cana-1004	108	21	2005	2005	NUM
cana-1004	108	22	)	)	PUNCT
cana-1004	108	23	.	.	PUNCT
cana-1004	109	1	customer	customer	NOUN
cana-1004	109	2	relationship	relationship	NOUN
cana-1004	109	3	management	management	NOUN
cana-1004	109	4	.	.	PUNCT
cana-1004	110	1	harlow	harlow	PROPN
cana-1004	110	2	,	,	PUNCT
cana-1004	110	3	england	england	PROPN
cana-1004	110	4	:	:	PUNCT
cana-1004	110	5	ft	ft	PROPN
cana-1004	110	6	prentice	prentice	PROPN
cana-1004	110	7	hall	hall	NOUN
cana-1004	110	8	.	.	PUNCT