id	sid	tid	token	lemma	pos
cana-3810	1	1	communications	communication	NOUN
cana-3810	1	2	on	on	ADP
cana-3810	1	3	applied	apply	VERB
cana-3810	1	4	nonlinear	nonlinear	ADJ
cana-3810	1	5	analysis	analysis	NOUN
cana-3810	1	6	issn	issn	NOUN
cana-3810	1	7	:	:	PUNCT
cana-3810	1	8	1074	1074	NUM
cana-3810	1	9	-	-	PUNCT
cana-3810	1	10	133x	133x	NUM
cana-3810	1	11	vol	vol	NOUN
cana-3810	1	12	32	32	NUM
cana-3810	1	13	no	no	NOUN
cana-3810	1	14	.	.	PUNCT
cana-3810	2	1	8s	8s	PROPN
cana-3810	2	2	(	(	PUNCT
cana-3810	2	3	2025	2025	NUM
cana-3810	2	4	)	)	PUNCT
cana-3810	2	5	773	773	NUM
cana-3810	2	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-3810	2	7	retail	retail	ADJ
cana-3810	2	8	complaint	complaint	NOUN
cana-3810	2	9	patterns	pattern	NOUN
cana-3810	2	10	:	:	PUNCT
cana-3810	2	11	a	a	DET
cana-3810	2	12	statistical	statistical	ADJ
cana-3810	2	13	and	and	CCONJ
cana-3810	2	14	predictive	predictive	ADJ
cana-3810	2	15	analysis	analysis	NOUN
cana-3810	2	16	framework	framework	NOUN
cana-3810	2	17	1	1	NUM
cana-3810	2	18	archana	archana	PROPN
cana-3810	2	19	ratnaparkhi	ratnaparkhi	PROPN
cana-3810	2	20	,	,	PUNCT
cana-3810	2	21	2sandeep	2sandeep	NUM
cana-3810	2	22	kore	kore	NOUN
cana-3810	2	23	,	,	PUNCT
cana-3810	2	24	3	3	NUM
cana-3810	2	25	abhijit	abhijit	NOUN
cana-3810	2	26	chitre	chitre	NOUN
cana-3810	2	27	1electronics	1electronics	PROPN
cana-3810	2	28	&	&	CCONJ
cana-3810	2	29	telecommunication	telecommunication	NOUN
cana-3810	2	30	vishwakarma	vishwakarma	PROPN
cana-3810	2	31	institute	institute	PROPN
cana-3810	2	32	of	of	ADP
cana-3810	2	33	information	information	PROPN
cana-3810	2	34	technology	technology	PROPN
cana-3810	2	35	pune	pune	NOUN
cana-3810	2	36	,	,	PUNCT
cana-3810	2	37	india	india	PROPN
cana-3810	2	38	archana.ratnaparakhi@viit.ac.in	archana.ratnaparakhi@viit.ac.in	PART
cana-3810	2	39	2mechanical	2mechanical	ADJ
cana-3810	2	40	enggineering	enggineering	ADJ
cana-3810	2	41	vishwakarma	vishwakarma	PROPN
cana-3810	2	42	institute	institute	NOUN
cana-3810	2	43	of	of	ADP
cana-3810	2	44	information	information	PROPN
cana-3810	2	45	technology	technology	PROPN
cana-3810	2	46	pune	pune	NOUN
cana-3810	2	47	,	,	PUNCT
cana-3810	2	48	india	india	PROPN
cana-3810	2	49	sandeep.kore@viit.ac.in	sandeep.kore@viit.ac.in	NUM
cana-3810	2	50	3electronics	3electronics	NUM
cana-3810	2	51	&	&	CCONJ
cana-3810	2	52	telecommunication	telecommunication	NOUN
cana-3810	2	53	vishwakarma	vishwakarma	PROPN
cana-3810	2	54	institute	institute	PROPN
cana-3810	2	55	of	of	ADP
cana-3810	2	56	information	information	PROPN
cana-3810	2	57	technology	technology	PROPN
cana-3810	2	58	pune	pune	NOUN
cana-3810	2	59	,	,	PUNCT
cana-3810	2	60	india	india	PROPN
cana-3810	2	61	abhijit.chitre@viit.ac.in	abhijit.chitre@viit.ac.in	PART
cana-3810	2	62	article	article	NOUN
cana-3810	2	63	history	history	NOUN
cana-3810	2	64	:	:	PUNCT
cana-3810	2	65	received	receive	VERB
cana-3810	2	66	:	:	PUNCT
cana-3810	2	67	08	08	NUM
cana-3810	2	68	-	-	SYM
cana-3810	2	69	11	11	NUM
cana-3810	2	70	-	-	PUNCT
cana-3810	2	71	2024	2024	NUM
cana-3810	2	72	revised:15	revised:15	ADJ
cana-3810	2	73	-	-	PUNCT
cana-3810	2	74	12	12	NUM
cana-3810	2	75	-	-	PUNCT
cana-3810	2	76	2024	2024	NUM
cana-3810	2	77	accepted:02	accepted:02	VERB
cana-3810	2	78	-	-	PUNCT
cana-3810	2	79	01	01	NUM
cana-3810	2	80	-	-	PUNCT
cana-3810	2	81	2025	2025	NUM
cana-3810	2	82	abstract	abstract	NOUN
cana-3810	2	83	:	:	PUNCT
cana-3810	2	84	customer	customer	NOUN
cana-3810	2	85	complaints	complaint	NOUN
cana-3810	2	86	provide	provide	VERB
cana-3810	2	87	essential	essential	ADJ
cana-3810	2	88	insights	insight	NOUN
cana-3810	2	89	for	for	ADP
cana-3810	2	90	improving	improve	VERB
cana-3810	2	91	service	service	NOUN
cana-3810	2	92	quality	quality	NOUN
cana-3810	2	93	and	and	CCONJ
cana-3810	2	94	customer	customer	NOUN
cana-3810	2	95	satisfaction	satisfaction	NOUN
cana-3810	2	96	in	in	ADP
cana-3810	2	97	retail	retail	NOUN
cana-3810	2	98	.	.	PUNCT
cana-3810	3	1	this	this	DET
cana-3810	3	2	study	study	NOUN
cana-3810	3	3	analyzes	analyze	VERB
cana-3810	3	4	complaint	complaint	NOUN
cana-3810	3	5	patterns	pattern	NOUN
cana-3810	3	6	across	across	ADP
cana-3810	3	7	multiple	multiple	ADJ
cana-3810	3	8	store	store	NOUN
cana-3810	3	9	locations	location	NOUN
cana-3810	3	10	to	to	PART
cana-3810	3	11	identify	identify	VERB
cana-3810	3	12	significant	significant	ADJ
cana-3810	3	13	variations	variation	NOUN
cana-3810	3	14	and	and	CCONJ
cana-3810	3	15	potential	potential	ADJ
cana-3810	3	16	causes	cause	NOUN
cana-3810	3	17	.	.	PUNCT
cana-3810	4	1	using	use	VERB
cana-3810	4	2	a	a	DET
cana-3810	4	3	chisquare	chisquare	NOUN
cana-3810	4	4	goodness	goodness	NOUN
cana-3810	4	5	-	-	PUNCT
cana-3810	4	6	of	of	ADP
cana-3810	4	7	-	-	PUNCT
cana-3810	4	8	fit	fit	NOUN
cana-3810	4	9	test	test	NOUN
cana-3810	4	10	,	,	PUNCT
cana-3810	4	11	we	we	PRON
cana-3810	4	12	evaluate	evaluate	VERB
cana-3810	4	13	whether	whether	SCONJ
cana-3810	4	14	observed	observe	VERB
cana-3810	4	15	complaint	complaint	NOUN
cana-3810	4	16	frequencies	frequency	NOUN
cana-3810	4	17	differ	differ	VERB
cana-3810	4	18	from	from	ADP
cana-3810	4	19	expected	expect	VERB
cana-3810	4	20	distributions	distribution	NOUN
cana-3810	4	21	,	,	PUNCT
cana-3810	4	22	highlighting	highlight	VERB
cana-3810	4	23	stores	store	NOUN
cana-3810	4	24	with	with	ADP
cana-3810	4	25	atypical	atypical	ADJ
cana-3810	4	26	complaint	complaint	NOUN
cana-3810	4	27	rates	rate	NOUN
cana-3810	4	28	.	.	PUNCT
cana-3810	5	1	data	datum	NOUN
cana-3810	5	2	visualization	visualization	NOUN
cana-3810	5	3	techniques	technique	NOUN
cana-3810	5	4	reveal	reveal	VERB
cana-3810	5	5	temporal	temporal	ADJ
cana-3810	5	6	and	and	CCONJ
cana-3810	5	7	spatial	spatial	ADJ
cana-3810	5	8	trends	trend	NOUN
cana-3810	5	9	,	,	PUNCT
cana-3810	5	10	while	while	SCONJ
cana-3810	5	11	classification	classification	NOUN
cana-3810	5	12	models	model	NOUN
cana-3810	5	13	predict	predict	VERB
cana-3810	5	14	the	the	DET
cana-3810	5	15	likelihood	likelihood	NOUN
cana-3810	5	16	of	of	ADP
cana-3810	5	17	complaints	complaint	NOUN
cana-3810	5	18	based	base	VERB
cana-3810	5	19	on	on	ADP
cana-3810	5	20	product	product	NOUN
cana-3810	5	21	and	and	CCONJ
cana-3810	5	22	store	store	NOUN
cana-3810	5	23	characteristics	characteristic	NOUN
cana-3810	5	24	.	.	PUNCT
cana-3810	6	1	to	to	PART
cana-3810	6	2	enhance	enhance	VERB
cana-3810	6	3	model	model	NOUN
cana-3810	6	4	performance	performance	NOUN
cana-3810	6	5	,	,	PUNCT
cana-3810	6	6	we	we	PRON
cana-3810	6	7	apply	apply	VERB
cana-3810	6	8	recursive	recursive	ADJ
cana-3810	6	9	feature	feature	NOUN
cana-3810	6	10	elimination	elimination	NOUN
cana-3810	6	11	(	(	PUNCT
cana-3810	6	12	rfe	rfe	NOUN
cana-3810	6	13	)	)	PUNCT
cana-3810	6	14	to	to	PART
cana-3810	6	15	identify	identify	VERB
cana-3810	6	16	influential	influential	ADJ
cana-3810	6	17	factors	factor	NOUN
cana-3810	6	18	,	,	PUNCT
cana-3810	6	19	such	such	ADJ
cana-3810	6	20	as	as	ADP
cana-3810	6	21	store	store	NOUN
cana-3810	6	22	size	size	NOUN
cana-3810	6	23	and	and	CCONJ
cana-3810	6	24	product	product	NOUN
cana-3810	6	25	category	category	NOUN
cana-3810	6	26	.	.	PUNCT
cana-3810	7	1	the	the	DET
cana-3810	7	2	results	result	NOUN
cana-3810	7	3	offer	offer	VERB
cana-3810	7	4	actionable	actionable	ADJ
cana-3810	7	5	insights	insight	NOUN
cana-3810	7	6	for	for	ADP
cana-3810	7	7	retailers	retailer	NOUN
cana-3810	7	8	,	,	PUNCT
cana-3810	7	9	enabling	enable	VERB
cana-3810	7	10	targeted	target	VERB
cana-3810	7	11	strategies	strategy	NOUN
cana-3810	7	12	to	to	PART
cana-3810	7	13	reduce	reduce	VERB
cana-3810	7	14	complaints	complaint	NOUN
cana-3810	7	15	and	and	CCONJ
cana-3810	7	16	improve	improve	VERB
cana-3810	7	17	the	the	DET
cana-3810	7	18	customer	customer	NOUN
cana-3810	7	19	experience	experience	NOUN
cana-3810	7	20	.	.	PUNCT
cana-3810	8	1	this	this	DET
cana-3810	8	2	study	study	NOUN
cana-3810	8	3	underscores	underscore	VERB
cana-3810	8	4	the	the	DET
cana-3810	8	5	value	value	NOUN
cana-3810	8	6	of	of	ADP
cana-3810	8	7	complaint	complaint	NOUN
cana-3810	8	8	data	datum	NOUN
cana-3810	8	9	in	in	ADP
cana-3810	8	10	strategic	strategic	ADJ
cana-3810	8	11	decision	decision	NOUN
cana-3810	8	12	-	-	PUNCT
cana-3810	8	13	making	make	VERB
cana-3810	8	14	and	and	CCONJ
cana-3810	8	15	resource	resource	NOUN
cana-3810	8	16	allocation	allocation	NOUN
cana-3810	8	17	for	for	ADP
cana-3810	8	18	enhanced	enhanced	ADJ
cana-3810	8	19	operational	operational	ADJ
cana-3810	8	20	efficiency	efficiency	NOUN
cana-3810	8	21	.	.	PUNCT
cana-3810	9	1	keywords	keyword	NOUN
cana-3810	9	2	:	:	PUNCT
cana-3810	9	3	customer	customer	NOUN
cana-3810	9	4	complaints	complaint	NOUN
cana-3810	9	5	,	,	PUNCT
cana-3810	9	6	service	service	NOUN
cana-3810	9	7	quality	quality	NOUN
cana-3810	9	8	,	,	PUNCT
cana-3810	9	9	customer	customer	NOUN
cana-3810	9	10	satisfaction	satisfaction	NOUN
cana-3810	9	11	,	,	PUNCT
cana-3810	9	12	retail	retail	NOUN
cana-3810	9	13	,	,	PUNCT
cana-3810	9	14	complaint	complaint	NOUN
cana-3810	9	15	patterns	pattern	NOUN
cana-3810	9	16	,	,	PUNCT
cana-3810	9	17	data	datum	NOUN
cana-3810	9	18	visualization	visualization	NOUN
cana-3810	9	19	introduction	introduction	NOUN
cana-3810	9	20	customer	customer	NOUN
cana-3810	9	21	complaints	complaint	NOUN
cana-3810	9	22	are	be	AUX
cana-3810	9	23	an	an	DET
cana-3810	9	24	invaluable	invaluable	ADJ
cana-3810	9	25	source	source	NOUN
cana-3810	9	26	of	of	ADP
cana-3810	9	27	feedback	feedback	NOUN
cana-3810	9	28	in	in	ADP
cana-3810	9	29	the	the	DET
cana-3810	9	30	retail	retail	ADJ
cana-3810	9	31	industry	industry	NOUN
cana-3810	9	32	,	,	PUNCT
cana-3810	9	33	offering	offer	VERB
cana-3810	9	34	insights	insight	NOUN
cana-3810	9	35	into	into	ADP
cana-3810	9	36	service	service	NOUN
cana-3810	9	37	quality	quality	NOUN
cana-3810	9	38	and	and	CCONJ
cana-3810	9	39	product	product	NOUN
cana-3810	9	40	performance	performance	NOUN
cana-3810	9	41	across	across	ADP
cana-3810	9	42	store	store	NOUN
cana-3810	9	43	locations	location	NOUN
cana-3810	9	44	.	.	PUNCT
cana-3810	10	1	effectively	effectively	ADV
cana-3810	10	2	analyzing	analyze	VERB
cana-3810	10	3	complaint	complaint	NOUN
cana-3810	10	4	patterns	pattern	NOUN
cana-3810	10	5	can	can	AUX
cana-3810	10	6	help	help	VERB
cana-3810	10	7	retailers	retailer	NOUN
cana-3810	10	8	identify	identify	VERB
cana-3810	10	9	areas	area	NOUN
cana-3810	10	10	for	for	ADP
cana-3810	10	11	improvement	improvement	NOUN
cana-3810	10	12	and	and	CCONJ
cana-3810	10	13	enhance	enhance	VERB
cana-3810	10	14	customer	customer	NOUN
cana-3810	10	15	satisfaction	satisfaction	NOUN
cana-3810	10	16	.	.	PUNCT
cana-3810	11	1	this	this	DET
cana-3810	11	2	paper	paper	NOUN
cana-3810	11	3	examines	examine	VERB
cana-3810	11	4	complaint	complaint	NOUN
cana-3810	11	5	frequencies	frequency	NOUN
cana-3810	11	6	across	across	ADP
cana-3810	11	7	stores	store	NOUN
cana-3810	11	8	using	use	VERB
cana-3810	11	9	a	a	DET
cana-3810	11	10	chisquare	chisquare	NOUN
cana-3810	11	11	goodness	goodness	NOUN
cana-3810	11	12	-	-	PUNCT
cana-3810	11	13	of	of	ADP
cana-3810	11	14	-	-	PUNCT
cana-3810	11	15	fit	fit	NOUN
cana-3810	11	16	test	test	NOUN
cana-3810	11	17	to	to	PART
cana-3810	11	18	detect	detect	VERB
cana-3810	11	19	locations	location	NOUN
cana-3810	11	20	with	with	ADP
cana-3810	11	21	significantly	significantly	ADV
cana-3810	11	22	different	different	ADJ
cana-3810	11	23	complaint	complaint	NOUN
cana-3810	11	24	rates	rate	NOUN
cana-3810	11	25	,	,	PUNCT
cana-3810	11	26	alongside	alongside	ADP
cana-3810	11	27	trend	trend	NOUN
cana-3810	11	28	analysis	analysis	NOUN
cana-3810	11	29	to	to	PART
cana-3810	11	30	visualize	visualize	VERB
cana-3810	11	31	complaint	complaint	NOUN
cana-3810	11	32	distribution	distribution	NOUN
cana-3810	11	33	.	.	PUNCT
cana-3810	12	1	furthermore	furthermore	ADV
cana-3810	12	2	,	,	PUNCT
cana-3810	12	3	predictive	predictive	ADJ
cana-3810	12	4	models	model	NOUN
cana-3810	12	5	classify	classify	VERB
cana-3810	12	6	complaint	complaint	VERB
cana-3810	12	7	likely	likely	ADJ
cana-3810	12	8	-	-	PUNCT
cana-3810	12	9	hood	hood	NOUN
cana-3810	12	10	based	base	VERB
cana-3810	12	11	on	on	ADP
cana-3810	12	12	store	store	NOUN
cana-3810	12	13	and	and	CCONJ
cana-3810	12	14	product	product	NOUN
cana-3810	12	15	factors	factor	NOUN
cana-3810	12	16	,	,	PUNCT
cana-3810	12	17	providing	provide	VERB
cana-3810	12	18	actionable	actionable	ADJ
cana-3810	12	19	insights	insight	NOUN
cana-3810	12	20	into	into	ADP
cana-3810	12	21	common	common	ADJ
cana-3810	12	22	complaint	complaint	NOUN
cana-3810	12	23	triggers	trigger	NOUN
cana-3810	12	24	.	.	PUNCT
cana-3810	13	1	to	to	PART
cana-3810	13	2	streamline	streamline	VERB
cana-3810	13	3	the	the	DET
cana-3810	13	4	analysis	analysis	NOUN
cana-3810	13	5	,	,	PUNCT
cana-3810	13	6	feature	feature	NOUN
cana-3810	13	7	reduction	reduction	NOUN
cana-3810	13	8	with	with	ADP
cana-3810	13	9	recursive	recursive	ADJ
cana-3810	13	10	feature	feature	NOUN
cana-3810	13	11	elimination	elimination	NOUN
cana-3810	13	12	(	(	PUNCT
cana-3810	13	13	rfe	rfe	NOUN
cana-3810	13	14	)	)	PUNCT
cana-3810	13	15	helps	helps	AUX
cana-3810	13	16	identify	identify	VERB
cana-3810	13	17	key	key	ADJ
cana-3810	13	18	influences	influence	NOUN
cana-3810	13	19	,	,	PUNCT
cana-3810	13	20	such	such	ADJ
cana-3810	13	21	as	as	ADP
cana-3810	13	22	store	store	NOUN
cana-3810	13	23	size	size	NOUN
cana-3810	13	24	and	and	CCONJ
cana-3810	13	25	product	product	NOUN
cana-3810	13	26	category	category	NOUN
cana-3810	13	27	,	,	PUNCT
cana-3810	13	28	on	on	ADP
cana-3810	13	29	complaint	complaint	NOUN
cana-3810	13	30	rates	rate	NOUN
cana-3810	13	31	.	.	PUNCT
cana-3810	14	1	these	these	DET
cana-3810	14	2	insights	insight	NOUN
cana-3810	14	3	empower	empower	VERB
cana-3810	14	4	retailers	retailer	NOUN
cana-3810	14	5	to	to	PART
cana-3810	14	6	address	address	VERB
cana-3810	14	7	concerns	concern	NOUN
cana-3810	14	8	proactively	proactively	ADV
cana-3810	14	9	,	,	PUNCT
cana-3810	14	10	improving	improve	VERB
cana-3810	14	11	operational	operational	ADJ
cana-3810	14	12	efficiency	efficiency	NOUN
cana-3810	14	13	and	and	CCONJ
cana-3810	14	14	customer	customer	NOUN
cana-3810	14	15	experience	experience	NOUN
cana-3810	14	16	.	.	PUNCT
cana-3810	15	1	related	relate	VERB
cana-3810	15	2	work	work	NOUN
cana-3810	15	3	biscaia	biscaia	VERB
cana-3810	15	4	et	et	NOUN
cana-3810	15	5	al.(2017	al.(2017	NOUN
cana-3810	15	6	)	)	PUNCT
cana-3810	16	1	[	[	X
cana-3810	16	2	1	1	X
cana-3810	16	3	]	]	X
cana-3810	16	4	the	the	DET
cana-3810	16	5	impact	impact	NOUN
cana-3810	16	6	of	of	ADP
cana-3810	16	7	customer	customer	NOUN
cana-3810	16	8	satisfaction	satisfaction	NOUN
cana-3810	16	9	on	on	ADP
cana-3810	16	10	loyalty	loyalty	NOUN
cana-3810	16	11	has	have	AUX
cana-3810	16	12	been	be	AUX
cana-3810	16	13	extensively	extensively	ADV
cana-3810	16	14	studied	study	VERB
cana-3810	16	15	in	in	ADP
cana-3810	16	16	academic	academic	ADJ
cana-3810	16	17	research	research	NOUN
cana-3810	16	18	.	.	PUNCT
cana-3810	17	1	while	while	SCONJ
cana-3810	17	2	findings	finding	NOUN
cana-3810	17	3	across	across	ADP
cana-3810	17	4	various	various	ADJ
cana-3810	17	5	studies	study	NOUN
cana-3810	17	6	often	often	ADV
cana-3810	17	7	vary	vary	VERB
cana-3810	17	8	,	,	PUNCT
cana-3810	17	9	there	there	PRON
cana-3810	17	10	is	be	VERB
cana-3810	17	11	general	general	ADJ
cana-3810	17	12	agreement	agreement	NOUN
cana-3810	17	13	on	on	ADP
cana-3810	17	14	the	the	DET
cana-3810	17	15	existence	existence	NOUN
cana-3810	17	16	of	of	ADP
cana-3810	17	17	a	a	DET
cana-3810	17	18	relationship	relationship	NOUN
cana-3810	17	19	between	between	ADP
cana-3810	17	20	satisfaction	satisfaction	NOUN
cana-3810	17	21	and	and	CCONJ
cana-3810	17	22	loyalty	loyalty	NOUN
cana-3810	17	23	,	,	PUNCT
cana-3810	17	24	despite	despite	SCONJ
cana-3810	17	25	the	the	DET
cana-3810	17	26	influence	influence	NOUN
cana-3810	17	27	of	of	ADP
cana-3810	17	28	various	various	ADJ
cana-3810	17	29	moderating	moderate	VERB
cana-3810	17	30	factors	factor	NOUN
cana-3810	17	31	and	and	CCONJ
cana-3810	17	32	mailto:archana.ratnaparakhi@viit.ac.in	mailto:archana.ratnaparakhi@viit.ac.in	PROPN
cana-3810	17	33	mailto:sandeep.kore@viit.ac.in	mailto:sandeep.kore@viit.ac.in	PROPN
cana-3810	17	34	mailto:abhijit.chitre@viit.ac.in	mailto:abhijit.chitre@viit.ac.in	NOUN
cana-3810	17	35	communications	communication	NOUN
cana-3810	17	36	on	on	ADP
cana-3810	17	37	applied	apply	VERB
cana-3810	17	38	nonlinear	nonlinear	ADJ
cana-3810	17	39	analysis	analysis	NOUN
cana-3810	17	40	issn	issn	NOUN
cana-3810	17	41	:	:	PUNCT
cana-3810	17	42	1074	1074	NUM
cana-3810	17	43	-	-	PUNCT
cana-3810	17	44	133x	133x	NUM
cana-3810	17	45	vol	vol	NOUN
cana-3810	17	46	32	32	NUM
cana-3810	17	47	no	no	NOUN
cana-3810	17	48	.	.	PUNCT
cana-3810	18	1	8s	8s	PROPN
cana-3810	18	2	(	(	PUNCT
cana-3810	18	3	2025	2025	NUM
cana-3810	18	4	)	)	PUNCT
cana-3810	18	5	774	774	NUM
cana-3810	19	1	https://internationalpubls.com	https://internationalpubls.com	X
cana-3810	19	2	constraints	constraint	NOUN
cana-3810	19	3	.	.	PUNCT
cana-3810	20	1	this	this	DET
cana-3810	20	2	paper	paper	NOUN
cana-3810	20	3	aims	aim	VERB
cana-3810	20	4	to	to	PART
cana-3810	20	5	explore	explore	VERB
cana-3810	20	6	this	this	DET
cana-3810	20	7	connection	connection	NOUN
cana-3810	20	8	specifically	specifically	ADV
cana-3810	20	9	within	within	ADP
cana-3810	20	10	the	the	DET
cana-3810	20	11	retail	retail	ADJ
cana-3810	20	12	industry	industry	NOUN
cana-3810	20	13	,	,	PUNCT
cana-3810	20	14	where	where	SCONJ
cana-3810	20	15	competition	competition	NOUN
cana-3810	20	16	is	be	AUX
cana-3810	20	17	intense	intense	ADJ
cana-3810	20	18	,	,	PUNCT
cana-3810	20	19	and	and	CCONJ
cana-3810	20	20	efforts	effort	NOUN
cana-3810	20	21	focused	focus	VERB
cana-3810	20	22	on	on	ADP
cana-3810	20	23	enhancing	enhance	VERB
cana-3810	20	24	customer	customer	NOUN
cana-3810	20	25	satisfaction	satisfaction	NOUN
cana-3810	20	26	and	and	CCONJ
cana-3810	20	27	loyalty	loyalty	NOUN
cana-3810	20	28	are	be	AUX
cana-3810	20	29	particularly	particularly	ADV
cana-3810	20	30	prominent	prominent	ADJ
cana-3810	20	31	.	.	PUNCT
cana-3810	21	1	sj	sj	INTJ
cana-3810	21	2	bell	bell	NOUN
cana-3810	21	3	et	et	NOUN
cana-3810	21	4	al.(2004	al.(2004	PROPN
cana-3810	21	5	)	)	PUNCT
cana-3810	22	1	[	[	X
cana-3810	22	2	2	2	X
cana-3810	22	3	]	]	PUNCT
cana-3810	22	4	this	this	DET
cana-3810	22	5	study	study	NOUN
cana-3810	22	6	aims	aim	VERB
cana-3810	22	7	to	to	PART
cana-3810	22	8	explore	explore	VERB
cana-3810	22	9	the	the	DET
cana-3810	22	10	impact	impact	NOUN
cana-3810	22	11	of	of	ADP
cana-3810	22	12	internal	internal	ADJ
cana-3810	22	13	marketing	marketing	NOUN
cana-3810	22	14	relationships	relationship	NOUN
cana-3810	22	15	on	on	ADP
cana-3810	22	16	salesperson	salesperson	NOUN
cana-3810	22	17	attitudes	attitude	NOUN
cana-3810	22	18	and	and	CCONJ
cana-3810	22	19	behaviors	behavior	NOUN
cana-3810	22	20	in	in	ADP
cana-3810	22	21	retail	retail	ADJ
cana-3810	22	22	settings	setting	NOUN
cana-3810	22	23	.	.	PUNCT
cana-3810	23	1	the	the	DET
cana-3810	23	2	authors	author	NOUN
cana-3810	23	3	focus	focus	VERB
cana-3810	23	4	on	on	ADP
cana-3810	23	5	how	how	SCONJ
cana-3810	23	6	customer	customer	NOUN
cana-3810	23	7	complaining	complain	VERB
cana-3810	23	8	behavior	behavior	NOUN
cana-3810	23	9	moderates	moderate	VERB
cana-3810	23	10	these	these	DET
cana-3810	23	11	relationships	relationship	NOUN
cana-3810	23	12	.	.	PUNCT
cana-3810	24	1	specifically	specifically	ADV
cana-3810	24	2	,	,	PUNCT
cana-3810	24	3	they	they	PRON
cana-3810	24	4	investigate	investigate	VERB
cana-3810	24	5	the	the	DET
cana-3810	24	6	connections	connection	NOUN
cana-3810	24	7	between	between	ADP
cana-3810	24	8	organizational	organizational	ADJ
cana-3810	24	9	-	-	PUNCT
cana-3810	24	10	employee	employee	NOUN
cana-3810	24	11	and	and	CCONJ
cana-3810	24	12	supervisor	supervisor	NOUN
cana-3810	24	13	-	-	PUNCT
cana-3810	24	14	employee	employee	NOUN
cana-3810	24	15	relationships	relationship	NOUN
cana-3810	24	16	,	,	PUNCT
cana-3810	24	17	and	and	CCONJ
cana-3810	24	18	their	their	PRON
cana-3810	24	19	influence	influence	NOUN
cana-3810	24	20	on	on	ADP
cana-3810	24	21	salesperson	salesperson	NOUN
cana-3810	24	22	job	job	NOUN
cana-3810	24	23	motivation	motivation	NOUN
cana-3810	24	24	and	and	CCONJ
cana-3810	24	25	commitment	commitment	NOUN
cana-3810	24	26	to	to	ADP
cana-3810	24	27	customer	customer	NOUN
cana-3810	24	28	service	service	NOUN
cana-3810	24	29	.	.	PUNCT
cana-3810	25	1	the	the	DET
cana-3810	25	2	study	study	NOUN
cana-3810	25	3	posits	posit	NOUN
cana-3810	25	4	that	that	SCONJ
cana-3810	25	5	customer	customer	NOUN
cana-3810	25	6	complaints	complaint	NOUN
cana-3810	25	7	may	may	AUX
cana-3810	25	8	have	have	VERB
cana-3810	25	9	varying	vary	VERB
cana-3810	25	10	moderating	moderate	VERB
cana-3810	25	11	effects	effect	NOUN
cana-3810	25	12	on	on	ADP
cana-3810	25	13	the	the	DET
cana-3810	25	14	relationship	relationship	NOUN
cana-3810	25	15	between	between	ADP
cana-3810	25	16	organizational	organizational	ADJ
cana-3810	25	17	and	and	CCONJ
cana-3810	25	18	supervisory	supervisory	ADJ
cana-3810	25	19	support	support	NOUN
cana-3810	25	20	and	and	CCONJ
cana-3810	25	21	salesperson	salesperson	NOUN
cana-3810	25	22	outcomes	outcome	NOUN
cana-3810	25	23	.	.	PUNCT
cana-3810	26	1	the	the	DET
cana-3810	26	2	hypotheses	hypothesis	NOUN
cana-3810	26	3	were	be	AUX
cana-3810	26	4	tested	test	VERB
cana-3810	26	5	with	with	ADP
cana-3810	26	6	a	a	DET
cana-3810	26	7	sample	sample	NOUN
cana-3810	26	8	of	of	ADP
cana-3810	26	9	392	392	NUM
cana-3810	26	10	retail	retail	ADJ
cana-3810	26	11	employees	employee	NOUN
cana-3810	26	12	across	across	ADP
cana-3810	26	13	115	115	NUM
cana-3810	26	14	stores	store	NOUN
cana-3810	26	15	of	of	ADP
cana-3810	26	16	a	a	DET
cana-3810	26	17	national	national	ADJ
cana-3810	26	18	retail	retail	ADJ
cana-3810	26	19	chain	chain	NOUN
cana-3810	26	20	.	.	PUNCT
cana-3810	27	1	the	the	DET
cana-3810	27	2	results	result	NOUN
cana-3810	27	3	provided	provide	VERB
cana-3810	27	4	partial	partial	ADJ
cana-3810	27	5	support	support	NOUN
cana-3810	27	6	for	for	ADP
cana-3810	27	7	the	the	DET
cana-3810	27	8	model	model	NOUN
cana-3810	27	9	,	,	PUNCT
cana-3810	27	10	and	and	CCONJ
cana-3810	27	11	both	both	CCONJ
cana-3810	27	12	theoretical	theoretical	ADJ
cana-3810	27	13	and	and	CCONJ
cana-3810	27	14	managerial	managerial	ADJ
cana-3810	27	15	implications	implication	NOUN
cana-3810	27	16	are	be	AUX
cana-3810	27	17	discussed	discuss	VERB
cana-3810	27	18	.	.	PUNCT
cana-3810	28	1	banu	banu	PROPN
cana-3810	28	2	kulter	kulter	VERB
cana-3810	28	3	demırgunes	demırgune	NOUN
cana-3810	28	4	et	et	PROPN
cana-3810	28	5	al	al	PROPN
cana-3810	28	6	.	.	PROPN
cana-3810	29	1	(	(	PUNCT
cana-3810	29	2	2023	2023	NUM
cana-3810	29	3	)	)	PUNCT
cana-3810	30	1	[	[	X
cana-3810	30	2	3	3	X
cana-3810	30	3	]	]	PUNCT
cana-3810	30	4	this	this	DET
cana-3810	30	5	study	study	NOUN
cana-3810	30	6	expands	expand	VERB
cana-3810	30	7	on	on	ADP
cana-3810	30	8	existing	exist	VERB
cana-3810	30	9	research	research	NOUN
cana-3810	30	10	on	on	ADP
cana-3810	30	11	consumer	consumer	NOUN
cana-3810	30	12	behaviour	behaviour	NOUN
cana-3810	30	13	in	in	ADP
cana-3810	30	14	retail	retail	NOUN
cana-3810	30	15	by	by	ADP
cana-3810	30	16	highlighting	highlight	VERB
cana-3810	30	17	the	the	DET
cana-3810	30	18	significance	significance	NOUN
cana-3810	30	19	of	of	ADP
cana-3810	30	20	negative	negative	ADJ
cana-3810	30	21	behavioural	behavioural	ADJ
cana-3810	30	22	patterns	pattern	NOUN
cana-3810	30	23	and	and	CCONJ
cana-3810	30	24	the	the	DET
cana-3810	30	25	necessity	necessity	NOUN
cana-3810	30	26	of	of	ADP
cana-3810	30	27	strong	strong	ADJ
cana-3810	30	28	attributes	attribute	NOUN
cana-3810	30	29	to	to	PART
cana-3810	30	30	prevent	prevent	VERB
cana-3810	30	31	unfavourable	unfavourable	ADJ
cana-3810	30	32	outcomes	outcome	NOUN
cana-3810	30	33	.	.	PUNCT
cana-3810	31	1	the	the	DET
cana-3810	31	2	research	research	NOUN
cana-3810	31	3	examines	examine	VERB
cana-3810	31	4	how	how	SCONJ
cana-3810	31	5	store	store	NOUN
cana-3810	31	6	attributes	attribute	VERB
cana-3810	31	7	such	such	ADJ
cana-3810	31	8	as	as	ADP
cana-3810	31	9	pricing	pricing	NOUN
cana-3810	31	10	/	/	SYM
cana-3810	31	11	promotion	promotion	NOUN
cana-3810	31	12	,	,	PUNCT
cana-3810	31	13	atmosphere	atmosphere	NOUN
cana-3810	31	14	,	,	PUNCT
cana-3810	31	15	personnel	personnel	NOUN
cana-3810	31	16	,	,	PUNCT
cana-3810	31	17	location	location	NOUN
cana-3810	31	18	,	,	PUNCT
cana-3810	31	19	and	and	CCONJ
cana-3810	31	20	ethical	ethical	ADJ
cana-3810	31	21	issues	issue	NOUN
cana-3810	31	22	influence	influence	VERB
cana-3810	31	23	consumer	consumer	NOUN
cana-3810	31	24	complaint	complaint	NOUN
cana-3810	31	25	behaviour	behaviour	NOUN
cana-3810	31	26	and	and	CCONJ
cana-3810	31	27	store	store	NOUN
cana-3810	31	28	-	-	PUNCT
cana-3810	31	29	switching	switch	VERB
cana-3810	31	30	tendencies	tendency	NOUN
cana-3810	31	31	.	.	PUNCT
cana-3810	32	1	a	a	DET
cana-3810	32	2	survey	survey	NOUN
cana-3810	32	3	was	be	AUX
cana-3810	32	4	conducted	conduct	VERB
cana-3810	32	5	among	among	ADP
cana-3810	32	6	consumers	consumer	NOUN
cana-3810	32	7	who	who	PRON
cana-3810	32	8	had	have	AUX
cana-3810	32	9	visited	visit	VERB
cana-3810	32	10	and	and	CCONJ
cana-3810	32	11	made	make	VERB
cana-3810	32	12	purchases	purchase	NOUN
cana-3810	32	13	at	at	ADP
cana-3810	32	14	their	their	PRON
cana-3810	32	15	current	current	ADJ
cana-3810	32	16	retail	retail	ADJ
cana-3810	32	17	stores	store	NOUN
cana-3810	32	18	.	.	PUNCT
cana-3810	33	1	aslihan	aslihan	PROPN
cana-3810	33	2	nasir	nasir	PROPN
cana-3810	33	3	et	et	PROPN
cana-3810	33	4	al	al	PROPN
cana-3810	33	5	.	.	PROPN
cana-3810	34	1	(	(	PUNCT
cana-3810	34	2	2004	2004	NUM
cana-3810	34	3	)	)	PUNCT
cana-3810	35	1	[	[	X
cana-3810	35	2	4	4	X
cana-3810	35	3	]	]	X
cana-3810	35	4	the	the	DET
cana-3810	35	5	growth	growth	NOUN
cana-3810	35	6	of	of	ADP
cana-3810	35	7	the	the	DET
cana-3810	35	8	internet	internet	NOUN
cana-3810	35	9	has	have	AUX
cana-3810	35	10	provided	provide	VERB
cana-3810	35	11	consumers	consumer	NOUN
cana-3810	35	12	with	with	ADP
cana-3810	35	13	a	a	DET
cana-3810	35	14	more	more	ADV
cana-3810	35	15	convenient	convenient	ADJ
cana-3810	35	16	way	way	NOUN
cana-3810	35	17	to	to	PART
cana-3810	35	18	find	find	VERB
cana-3810	35	19	product	product	NOUN
cana-3810	35	20	information	information	NOUN
cana-3810	35	21	,	,	PUNCT
cana-3810	35	22	compare	compare	VERB
cana-3810	35	23	prices	price	NOUN
cana-3810	35	24	,	,	PUNCT
cana-3810	35	25	and	and	CCONJ
cana-3810	35	26	make	make	VERB
cana-3810	35	27	purchases	purchase	NOUN
cana-3810	35	28	at	at	ADP
cana-3810	35	29	any	any	DET
cana-3810	35	30	time	time	NOUN
cana-3810	35	31	and	and	CCONJ
cana-3810	35	32	from	from	ADP
cana-3810	35	33	any	any	DET
cana-3810	35	34	location	location	NOUN
cana-3810	35	35	.	.	PUNCT
cana-3810	36	1	online	online	ADJ
cana-3810	36	2	shopping	shopping	NOUN
cana-3810	36	3	continues	continue	VERB
cana-3810	36	4	to	to	PART
cana-3810	36	5	grow	grow	VERB
cana-3810	36	6	as	as	SCONJ
cana-3810	36	7	more	more	ADJ
cana-3810	36	8	internet	internet	NOUN
cana-3810	36	9	users	user	NOUN
cana-3810	36	10	engage	engage	VERB
cana-3810	36	11	in	in	ADP
cana-3810	36	12	it	it	PRON
cana-3810	36	13	,	,	PUNCT
cana-3810	36	14	but	but	CCONJ
cana-3810	36	15	complaints	complaint	NOUN
cana-3810	36	16	related	relate	VERB
cana-3810	36	17	to	to	ADP
cana-3810	36	18	online	online	ADJ
cana-3810	36	19	shopping	shopping	NOUN
cana-3810	36	20	are	be	AUX
cana-3810	36	21	also	also	ADV
cana-3810	36	22	on	on	ADP
cana-3810	36	23	the	the	DET
cana-3810	36	24	rise	rise	NOUN
cana-3810	36	25	.	.	PUNCT
cana-3810	37	1	since	since	SCONJ
cana-3810	37	2	ecommerce	ecommerce	NOUN
cana-3810	37	3	is	be	AUX
cana-3810	37	4	still	still	ADV
cana-3810	37	5	relatively	relatively	ADV
cana-3810	37	6	new	new	ADJ
cana-3810	37	7	,	,	PUNCT
cana-3810	37	8	identifying	identify	VERB
cana-3810	37	9	common	common	ADJ
cana-3810	37	10	areas	area	NOUN
cana-3810	37	11	of	of	ADP
cana-3810	37	12	consumer	consumer	NOUN
cana-3810	37	13	complaints	complaint	NOUN
cana-3810	37	14	is	be	AUX
cana-3810	37	15	essential	essential	ADJ
cana-3810	37	16	to	to	PART
cana-3810	37	17	protect	protect	VERB
cana-3810	37	18	the	the	DET
cana-3810	37	19	interests	interest	NOUN
cana-3810	37	20	of	of	ADP
cana-3810	37	21	both	both	DET
cana-3810	37	22	online	online	ADJ
cana-3810	37	23	businesses	business	NOUN
cana-3810	37	24	and	and	CCONJ
cana-3810	37	25	consumers	consumer	NOUN
cana-3810	37	26	.	.	PUNCT
cana-3810	38	1	this	this	DET
cana-3810	38	2	paper	paper	NOUN
cana-3810	38	3	explores	explore	NOUN
cana-3810	38	4	(	(	PUNCT
cana-3810	38	5	a	a	X
cana-3810	38	6	)	)	PUNCT
cana-3810	38	7	how	how	SCONJ
cana-3810	38	8	complaints	complaint	NOUN
cana-3810	38	9	vary	vary	VERB
cana-3810	38	10	by	by	ADP
cana-3810	38	11	type	type	NOUN
cana-3810	38	12	of	of	ADP
cana-3810	38	13	online	online	ADJ
cana-3810	38	14	business	business	NOUN
cana-3810	38	15	,	,	PUNCT
cana-3810	38	16	(	(	PUNCT
cana-3810	38	17	b	b	X
cana-3810	38	18	)	)	PUNCT
cana-3810	38	19	the	the	DET
cana-3810	38	20	distribution	distribution	NOUN
cana-3810	38	21	of	of	ADP
cana-3810	38	22	complaints	complaint	NOUN
cana-3810	38	23	by	by	ADP
cana-3810	38	24	online	online	ADJ
cana-3810	38	25	store	store	NOUN
cana-3810	38	26	category	category	NOUN
cana-3810	38	27	,	,	PUNCT
cana-3810	38	28	(	(	PUNCT
cana-3810	38	29	c	c	X
cana-3810	38	30	)	)	PUNCT
cana-3810	38	31	key	key	ADJ
cana-3810	38	32	complaint	complaint	NOUN
cana-3810	38	33	topics	topic	NOUN
cana-3810	38	34	,	,	PUNCT
cana-3810	38	35	(	(	PUNCT
cana-3810	38	36	d	d	X
cana-3810	38	37	)	)	PUNCT
cana-3810	38	38	how	how	SCONJ
cana-3810	38	39	these	these	DET
cana-3810	38	40	topics	topic	NOUN
cana-3810	38	41	differ	differ	VERB
cana-3810	38	42	across	across	ADP
cana-3810	38	43	online	online	ADJ
cana-3810	38	44	store	store	NOUN
cana-3810	38	45	types	type	NOUN
cana-3810	38	46	,	,	PUNCT
cana-3810	38	47	and	and	CCONJ
cana-3810	38	48	(	(	PUNCT
cana-3810	38	49	e	e	NOUN
cana-3810	38	50	)	)	PUNCT
cana-3810	38	51	a	a	DET
cana-3810	38	52	classification	classification	NOUN
cana-3810	38	53	of	of	ADP
cana-3810	38	54	complaint	complaint	NOUN
cana-3810	38	55	themes	theme	NOUN
cana-3810	38	56	.	.	PUNCT
cana-3810	39	1	a	a	DET
cana-3810	39	2	content	content	NOUN
cana-3810	39	3	analysis	analysis	NOUN
cana-3810	39	4	of	of	ADP
cana-3810	39	5	4,019	4,019	NUM
cana-3810	39	6	complaint	complaint	NOUN
cana-3810	39	7	letters	letter	NOUN
cana-3810	39	8	from	from	ADP
cana-3810	39	9	complaint	complaint	NOUN
cana-3810	39	10	websites	website	NOUN
cana-3810	39	11	reveals	reveal	VERB
cana-3810	39	12	eleven	eleven	NUM
cana-3810	39	13	main	main	ADJ
cana-3810	39	14	complaint	complaint	NOUN
cana-3810	39	15	categories	category	NOUN
cana-3810	39	16	,	,	PUNCT
cana-3810	39	17	with	with	ADP
cana-3810	39	18	percentage	percentage	NOUN
cana-3810	39	19	distributions	distribution	NOUN
cana-3810	39	20	provided	provide	VERB
cana-3810	39	21	.	.	PUNCT
cana-3810	40	1	most	most	ADJ
cana-3810	40	2	complaints	complaint	NOUN
cana-3810	40	3	are	be	AUX
cana-3810	40	4	related	relate	VERB
cana-3810	40	5	to	to	ADP
cana-3810	40	6	internet	internet	NOUN
cana-3810	40	7	service	service	NOUN
cana-3810	40	8	providers	provider	NOUN
cana-3810	40	9	(	(	PUNCT
cana-3810	40	10	isps	isps	NOUN
cana-3810	40	11	)	)	PUNCT
cana-3810	40	12	,	,	PUNCT
cana-3810	40	13	followed	follow	VERB
cana-3810	40	14	by	by	ADP
cana-3810	40	15	complaints	complaint	NOUN
cana-3810	40	16	about	about	ADP
cana-3810	40	17	online	online	ADJ
cana-3810	40	18	stores	store	NOUN
cana-3810	40	19	and	and	CCONJ
cana-3810	40	20	online	online	ADJ
cana-3810	40	21	services	service	NOUN
cana-3810	40	22	.	.	PUNCT
cana-3810	41	1	additionally	additionally	ADV
cana-3810	41	2	,	,	PUNCT
cana-3810	41	3	findings	finding	NOUN
cana-3810	41	4	indicate	indicate	VERB
cana-3810	41	5	that	that	SCONJ
cana-3810	41	6	complaint	complaint	NOUN
cana-3810	41	7	topics	topic	NOUN
cana-3810	41	8	vary	vary	VERB
cana-3810	41	9	depending	depend	VERB
cana-3810	41	10	on	on	ADP
cana-3810	41	11	the	the	DET
cana-3810	41	12	type	type	NOUN
cana-3810	41	13	of	of	ADP
cana-3810	41	14	online	online	ADJ
cana-3810	41	15	store	store	NOUN
cana-3810	41	16	.	.	PUNCT
cana-3810	42	1	ahmad	ahmad	PROPN
cana-3810	42	2	juwaini	juwaini	PROPN
cana-3810	42	3	et	et	PROPN
cana-3810	42	4	al.(2022	al.(2022	PROPN
cana-3810	42	5	)	)	PUNCT
cana-3810	43	1	[	[	X
cana-3810	43	2	5	5	X
cana-3810	43	3	]	]	PUNCT
cana-3810	43	4	this	this	DET
cana-3810	43	5	study	study	NOUN
cana-3810	43	6	examines	examine	VERB
cana-3810	43	7	how	how	SCONJ
cana-3810	43	8	eservice	eservice	ADJ
cana-3810	43	9	quality	quality	NOUN
cana-3810	43	10	and	and	CCONJ
cana-3810	43	11	e	e	NOUN
cana-3810	43	12	-	-	NOUN
cana-3810	43	13	trust	trust	ADJ
cana-3810	43	14	impact	impact	NOUN
cana-3810	43	15	customer	customer	NOUN
cana-3810	43	16	e	e	NOUN
cana-3810	43	17	satisfaction	satisfaction	NOUN
cana-3810	43	18	and	and	CCONJ
cana-3810	43	19	e	e	NOUN
cana-3810	43	20	-	-	NOUN
cana-3810	43	21	loyalty	loyalty	NOUN
cana-3810	43	22	,	,	PUNCT
cana-3810	43	23	as	as	ADV
cana-3810	43	24	well	well	ADV
cana-3810	43	25	as	as	ADP
cana-3810	43	26	how	how	SCONJ
cana-3810	43	27	e	e	NOUN
cana-3810	43	28	-	-	NOUN
cana-3810	43	29	satisfaction	satisfaction	NOUN
cana-3810	43	30	influences	influence	NOUN
cana-3810	43	31	e	e	NOUN
cana-3810	43	32	-	-	NOUN
cana-3810	43	33	loyalty	loyalty	NOUN
cana-3810	43	34	among	among	ADP
cana-3810	43	35	online	online	ADJ
cana-3810	43	36	shop	shop	NOUN
cana-3810	43	37	customers	customer	NOUN
cana-3810	43	38	.	.	PUNCT
cana-3810	44	1	using	use	VERB
cana-3810	44	2	a	a	DET
cana-3810	44	3	correlational	correlational	ADJ
cana-3810	44	4	research	research	NOUN
cana-3810	44	5	design	design	NOUN
cana-3810	44	6	and	and	CCONJ
cana-3810	44	7	structural	structural	ADJ
cana-3810	44	8	equation	equation	NOUN
cana-3810	44	9	modelling	modelling	NOUN
cana-3810	44	10	(	(	PUNCT
cana-3810	44	11	sem	sem	NOUN
cana-3810	44	12	)	)	PUNCT
cana-3810	44	13	with	with	ADP
cana-3810	44	14	partial	partial	ADJ
cana-3810	44	15	least	least	ADV
cana-3810	44	16	square	square	ADJ
cana-3810	44	17	(	(	PUNCT
cana-3810	44	18	pls	pls	INTJ
cana-3810	44	19	)	)	PUNCT
cana-3810	44	20	analysis	analysis	NOUN
cana-3810	44	21	,	,	PUNCT
cana-3810	44	22	the	the	DET
cana-3810	44	23	study	study	NOUN
cana-3810	44	24	surveyed	survey	VERB
cana-3810	44	25	432	432	NUM
cana-3810	44	26	online	online	ADJ
cana-3810	44	27	shop	shop	NOUN
cana-3810	44	28	consumers	consumer	NOUN
cana-3810	44	29	in	in	ADP
cana-3810	44	30	banten	banten	PROPN
cana-3810	44	31	,	,	PUNCT
cana-3810	44	32	indonesia	indonesia	PROPN
cana-3810	44	33	.	.	PUNCT
cana-3810	45	1	results	result	NOUN
cana-3810	45	2	indicate	indicate	VERB
cana-3810	45	3	that	that	SCONJ
cana-3810	45	4	e	e	NOUN
cana-3810	45	5	-	-	NOUN
cana-3810	45	6	service	service	ADJ
cana-3810	45	7	quality	quality	NOUN
cana-3810	45	8	and	and	CCONJ
cana-3810	45	9	e	e	NOUN
cana-3810	45	10	-	-	NOUN
cana-3810	45	11	trust	trust	NOUN
cana-3810	45	12	both	both	PRON
cana-3810	45	13	have	have	VERB
cana-3810	45	14	positive	positive	ADJ
cana-3810	45	15	but	but	CCONJ
cana-3810	45	16	insignificant	insignificant	ADJ
cana-3810	45	17	effects	effect	NOUN
cana-3810	45	18	on	on	ADP
cana-3810	45	19	e	e	NOUN
cana-3810	45	20	-	-	NOUN
cana-3810	45	21	satisfaction	satisfaction	NOUN
cana-3810	45	22	and	and	CCONJ
cana-3810	45	23	e	e	NOUN
cana-3810	45	24	-	-	NOUN
cana-3810	45	25	loyalty	loyalty	NOUN
cana-3810	45	26	.	.	PUNCT
cana-3810	46	1	additionally	additionally	ADV
cana-3810	46	2	,	,	PUNCT
cana-3810	46	3	e	e	PROPN
cana-3810	46	4	satisfaction	satisfaction	NOUN
cana-3810	46	5	has	have	VERB
cana-3810	46	6	a	a	DET
cana-3810	46	7	positive	positive	ADJ
cana-3810	46	8	yet	yet	ADV
cana-3810	46	9	insignificant	insignificant	ADJ
cana-3810	46	10	impact	impact	NOUN
cana-3810	46	11	on	on	ADP
cana-3810	46	12	e	e	NOUN
cana-3810	46	13	-	-	NOUN
cana-3810	46	14	loyalty	loyalty	NOUN
cana-3810	46	15	.	.	PUNCT
cana-3810	47	1	i.	i.	PROPN
cana-3810	47	2	methodology	methodology	PROPN
cana-3810	47	3	a.	a.	PROPN
cana-3810	47	4	data	data	PROPN
cana-3810	47	5	collection	collection	NOUN
cana-3810	47	6	and	and	CCONJ
cana-3810	47	7	preprocessing	preprocesse	VERB
cana-3810	47	8	dataset	dataset	NOUN
cana-3810	47	9	loading	loading	NOUN
cana-3810	47	10	:	:	PUNCT
cana-3810	47	11	the	the	DET
cana-3810	47	12	dataset	dataset	NOUN
cana-3810	47	13	containing	contain	VERB
cana-3810	47	14	information	information	NOUN
cana-3810	47	15	about	about	ADP
cana-3810	47	16	store	store	NOUN
cana-3810	47	17	complaints	complaint	NOUN
cana-3810	47	18	is	be	AUX
cana-3810	47	19	loaded	load	VERB
cana-3810	47	20	using	use	VERB
cana-3810	47	21	pandas	panda	NOUN
cana-3810	47	22	into	into	ADP
cana-3810	47	23	a	a	DET
cana-3810	47	24	dataframe	dataframe	PROPN
cana-3810	47	25	called	call	VERB
cana-3810	47	26	data	datum	NOUN
cana-3810	47	27	.	.	PUNCT
cana-3810	48	1	[	[	X
cana-3810	48	2	fig	fig	NOUN
cana-3810	48	3	1	1	NUM
cana-3810	48	4	]	]	PUNCT
cana-3810	48	5	initial	initial	ADJ
cana-3810	48	6	data	datum	NOUN
cana-3810	48	7	exploration	exploration	NOUN
cana-3810	48	8	:	:	PUNCT
cana-3810	48	9	the	the	DET
cana-3810	48	10	first	first	ADJ
cana-3810	48	11	few	few	ADJ
cana-3810	48	12	rows	row	NOUN
cana-3810	48	13	,	,	PUNCT
cana-3810	48	14	tail	tail	NOUN
cana-3810	48	15	,	,	PUNCT
cana-3810	48	16	data	datum	NOUN
cana-3810	48	17	info	info	NOUN
cana-3810	48	18	,	,	PUNCT
cana-3810	48	19	and	and	CCONJ
cana-3810	48	20	descriptive	descriptive	ADJ
cana-3810	48	21	statistics	statistic	NOUN
cana-3810	48	22	of	of	ADP
cana-3810	48	23	the	the	DET
cana-3810	48	24	dataset	dataset	NOUN
cana-3810	48	25	are	be	AUX
cana-3810	48	26	reviewed	review	VERB
cana-3810	48	27	to	to	PART
cana-3810	48	28	understand	understand	VERB
cana-3810	48	29	the	the	DET
cana-3810	48	30	structure	structure	NOUN
cana-3810	48	31	and	and	CCONJ
cana-3810	48	32	summary	summary	NOUN
cana-3810	48	33	of	of	ADP
cana-3810	48	34	the	the	DET
cana-3810	48	35	dataset	dataset	NOUN
cana-3810	48	36	.	.	PUNCT
cana-3810	49	1	missing	miss	VERB
cana-3810	49	2	values	value	NOUN
cana-3810	49	3	are	be	AUX
cana-3810	49	4	checked	check	VERB
cana-3810	49	5	using	use	VERB
cana-3810	49	6	isnull	isnull	NOUN
cana-3810	49	7	(	(	PUNCT
cana-3810	49	8	)	)	PUNCT
cana-3810	49	9	and	and	CCONJ
cana-3810	49	10	info	info	NOUN
cana-3810	49	11	(	(	PUNCT
cana-3810	49	12	)	)	PUNCT
cana-3810	49	13	.	.	PUNCT
cana-3810	50	1	file:///c:/users	file:///c:/user	NOUN
cana-3810	50	2	/	/	SYM
cana-3810	50	3	archana%20r	archana%20r	NOUN
cana-3810	50	4	/	/	SYM
cana-3810	50	5	downloads	download	NOUN
cana-3810	50	6	/	/	SYM
cana-3810	50	7	ilovepdf_converted%20(1)/e	ilovepdf_converted%20(1)/e	NOUN
cana-3810	50	8	-	-	PUNCT
cana-3810	50	9	consumer%23_a._nasir%252c	consumer%23_a._nasir%252c	NOUN
cana-3810	50	10	_	_	NOUN
cana-3810	50	11	communications	communication	NOUN
cana-3810	50	12	on	on	ADP
cana-3810	50	13	applied	apply	VERB
cana-3810	50	14	nonlinear	nonlinear	ADJ
cana-3810	50	15	analysis	analysis	NOUN
cana-3810	50	16	issn	issn	NOUN
cana-3810	50	17	:	:	PUNCT
cana-3810	50	18	1074	1074	NUM
cana-3810	50	19	-	-	PUNCT
cana-3810	50	20	133x	133x	NUM
cana-3810	50	21	vol	vol	NOUN
cana-3810	50	22	32	32	NUM
cana-3810	50	23	no	no	NOUN
cana-3810	50	24	.	.	PUNCT
cana-3810	51	1	8s	8s	PROPN
cana-3810	51	2	(	(	PUNCT
cana-3810	51	3	2025	2025	NUM
cana-3810	51	4	)	)	PUNCT
cana-3810	51	5	775	775	NUM
cana-3810	51	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-3810	51	7	fig	fig	NOUN
cana-3810	51	8	.	.	PUNCT
cana-3810	52	1	1	1	X
cana-3810	52	2	.	.	X
cana-3810	52	3	dataset	dataset	PROPN
cana-3810	52	4	b.	b.	PROPN
cana-3810	52	5	exploratory	exploratory	ADJ
cana-3810	52	6	data	datum	NOUN
cana-3810	52	7	analysis	analysis	NOUN
cana-3810	52	8	(	(	PUNCT
cana-3810	52	9	eda	eda	X
cana-3810	52	10	)	)	PUNCT
cana-3810	52	11	1	1	NUM
cana-3810	52	12	)	)	PUNCT
cana-3810	52	13	complaint	complaint	NOUN
cana-3810	52	14	distribution	distribution	NOUN
cana-3810	52	15	by	by	ADP
cana-3810	52	16	store	store	NOUN
cana-3810	52	17	location	location	NOUN
cana-3810	52	18	:	:	PUNCT
cana-3810	52	19	the	the	DET
cana-3810	52	20	number	number	NOUN
cana-3810	52	21	of	of	ADP
cana-3810	52	22	complaints	complaint	NOUN
cana-3810	52	23	for	for	ADP
cana-3810	52	24	each	each	DET
cana-3810	52	25	store	store	NOUN
cana-3810	52	26	location	location	NOUN
cana-3810	52	27	is	be	AUX
cana-3810	52	28	calculated	calculate	VERB
cana-3810	52	29	using	use	VERB
cana-3810	52	30	value_counts	value_count	NOUN
cana-3810	52	31	(	(	PUNCT
cana-3810	52	32	)	)	PUNCT
cana-3810	52	33	.	.	PUNCT
cana-3810	53	1	a	a	DET
cana-3810	53	2	pie	pie	NOUN
cana-3810	53	3	chart	chart	NOUN
cana-3810	53	4	is	be	AUX
cana-3810	53	5	created	create	VERB
cana-3810	53	6	using	use	VERB
cana-3810	53	7	seaborn	seaborn	NOUN
cana-3810	53	8	to	to	PART
cana-3810	53	9	visualize	visualize	VERB
cana-3810	53	10	the	the	DET
cana-3810	53	11	distribution	distribution	NOUN
cana-3810	53	12	of	of	ADP
cana-3810	53	13	complaints	complaint	NOUN
cana-3810	53	14	across	across	ADP
cana-3810	53	15	different	different	ADJ
cana-3810	53	16	store	store	NOUN
cana-3810	53	17	locations	location	NOUN
cana-3810	53	18	.	.	PUNCT
cana-3810	54	1	[	[	X
cana-3810	54	2	fig	fig	NOUN
cana-3810	54	3	2	2	NUM
cana-3810	54	4	]	]	PUNCT
cana-3810	54	5	fig	fig	NOUN
cana-3810	54	6	.	.	PUNCT
cana-3810	55	1	2	2	X
cana-3810	55	2	.	.	X
cana-3810	55	3	complaint	complaint	NOUN
cana-3810	55	4	type	type	NOUN
cana-3810	55	5	distribution	distribution	NOUN
cana-3810	55	6	2	2	NUM
cana-3810	55	7	)	)	PUNCT
cana-3810	55	8	chi	chi	ADJ
cana-3810	55	9	-	-	PUNCT
cana-3810	55	10	square	square	NOUN
cana-3810	55	11	test	test	NOUN
cana-3810	55	12	for	for	ADP
cana-3810	55	13	uniform	uniform	ADJ
cana-3810	55	14	distribution	distribution	NOUN
cana-3810	55	15	:	:	PUNCT
cana-3810	55	16	the	the	DET
cana-3810	55	17	chi	chi	ADJ
cana-3810	55	18	-	-	PUNCT
cana-3810	55	19	square	square	NOUN
cana-3810	55	20	goodness	goodness	NOUN
cana-3810	55	21	-	-	PUNCT
cana-3810	55	22	of	of	ADP
cana-3810	55	23	-	-	PUNCT
cana-3810	55	24	fit	fit	ADJ
cana-3810	55	25	test	test	NOUN
cana-3810	55	26	was	be	AUX
cana-3810	55	27	conducted	conduct	VERB
cana-3810	55	28	to	to	PART
cana-3810	55	29	assess	assess	VERB
cana-3810	55	30	if	if	SCONJ
cana-3810	55	31	the	the	DET
cana-3810	55	32	distribution	distribution	NOUN
cana-3810	55	33	of	of	ADP
cana-3810	55	34	complaints	complaint	NOUN
cana-3810	55	35	across	across	ADP
cana-3810	55	36	stores	store	NOUN
cana-3810	55	37	deviates	deviate	VERB
cana-3810	55	38	from	from	ADP
cana-3810	55	39	a	a	DET
cana-3810	55	40	uniform	uniform	ADJ
cana-3810	55	41	distribution	distribution	NOUN
cana-3810	55	42	.	.	PUNCT
cana-3810	56	1	the	the	DET
cana-3810	56	2	null	null	ADJ
cana-3810	56	3	hypothesis	hypothesis	NOUN
cana-3810	56	4	assumes	assume	VERB
cana-3810	56	5	complaints	complaint	NOUN
cana-3810	56	6	are	be	AUX
cana-3810	56	7	evenly	evenly	ADV
cana-3810	56	8	distributed	distribute	VERB
cana-3810	56	9	across	across	ADP
cana-3810	56	10	stores	store	NOUN
cana-3810	56	11	,	,	PUNCT
cana-3810	56	12	while	while	SCONJ
cana-3810	56	13	the	the	DET
cana-3810	56	14	alternative	alternative	NOUN
cana-3810	56	15	suggests	suggest	VERB
cana-3810	56	16	a	a	DET
cana-3810	56	17	non	non	ADJ
cana-3810	56	18	-	-	ADJ
cana-3810	56	19	uniform	uniform	ADJ
cana-3810	56	20	distribution	distribution	NOUN
cana-3810	56	21	.	.	PUNCT
cana-3810	57	1	with	with	ADP
cana-3810	57	2	a	a	DET
cana-3810	57	3	significance	significance	NOUN
cana-3810	57	4	level	level	NOUN
cana-3810	57	5	of	of	ADP
cana-3810	57	6	0.05	0.05	NUM
cana-3810	57	7	,	,	PUNCT
cana-3810	57	8	the	the	DET
cana-3810	57	9	test	test	NOUN
cana-3810	57	10	yielded	yield	VERB
cana-3810	57	11	a	a	DET
cana-3810	57	12	p	p	NOUN
cana-3810	57	13	-	-	PUNCT
cana-3810	57	14	value	value	NOUN
cana-3810	57	15	above	above	ADP
cana-3810	57	16	this	this	DET
cana-3810	57	17	threshold	threshold	NOUN
cana-3810	57	18	,	,	PUNCT
cana-3810	57	19	leading	lead	VERB
cana-3810	57	20	us	we	PRON
cana-3810	57	21	to	to	PART
cana-3810	57	22	fail	fail	VERB
cana-3810	57	23	to	to	PART
cana-3810	57	24	reject	reject	VERB
cana-3810	57	25	the	the	DET
cana-3810	57	26	null	null	ADJ
cana-3810	57	27	hypothesis	hypothesis	NOUN
cana-3810	57	28	.	.	PUNCT
cana-3810	58	1	this	this	PRON
cana-3810	58	2	indicates	indicate	VERB
cana-3810	58	3	that	that	SCONJ
cana-3810	58	4	complaints	complaint	NOUN
cana-3810	58	5	are	be	AUX
cana-3810	58	6	likely	likely	ADV
cana-3810	58	7	evenly	evenly	ADV
cana-3810	58	8	distributed	distribute	VERB
cana-3810	58	9	across	across	ADP
cana-3810	58	10	all	all	DET
cana-3810	58	11	store	store	NOUN
cana-3810	58	12	locations	location	NOUN
cana-3810	58	13	,	,	PUNCT
cana-3810	58	14	with	with	ADP
cana-3810	58	15	no	no	DET
cana-3810	58	16	location	location	NOUN
cana-3810	58	17	showing	show	VERB
cana-3810	58	18	a	a	DET
cana-3810	58	19	significantly	significantly	ADV
cana-3810	58	20	higher	high	ADJ
cana-3810	58	21	or	or	CCONJ
cana-3810	58	22	lower	low	ADJ
cana-3810	58	23	rate	rate	NOUN
cana-3810	58	24	of	of	ADP
cana-3810	58	25	complaints	complaint	NOUN
cana-3810	58	26	.	.	PUNCT
cana-3810	59	1	[	[	X
cana-3810	59	2	fig	fig	NOUN
cana-3810	59	3	3	3	X
cana-3810	59	4	]	]	X
cana-3810	59	5	fig	fig	NOUN
cana-3810	59	6	.	.	PUNCT
cana-3810	60	1	3	3	X
cana-3810	60	2	.	.	X
cana-3810	60	3	hypothesis	hypothesis	NOUN
cana-3810	60	4	fail	fail	VERB
cana-3810	60	5	3	3	NUM
cana-3810	60	6	)	)	PUNCT
cana-3810	60	7	complaint	complaint	NOUN
cana-3810	60	8	analysis	analysis	NOUN
cana-3810	60	9	by	by	ADP
cana-3810	60	10	type	type	NOUN
cana-3810	60	11	and	and	CCONJ
cana-3810	60	12	time	time	NOUN
cana-3810	60	13	:	:	PUNCT
cana-3810	60	14	the	the	DET
cana-3810	60	15	frequency	frequency	NOUN
cana-3810	60	16	of	of	ADP
cana-3810	60	17	each	each	DET
cana-3810	60	18	complaint	complaint	NOUN
cana-3810	60	19	type	type	NOUN
cana-3810	60	20	is	be	AUX
cana-3810	60	21	calculated	calculate	VERB
cana-3810	60	22	and	and	CCONJ
cana-3810	60	23	visualized	visualize	VERB
cana-3810	60	24	using	use	VERB
cana-3810	60	25	a	a	DET
cana-3810	60	26	count	count	NOUN
cana-3810	60	27	plot	plot	NOUN
cana-3810	60	28	and	and	CCONJ
cana-3810	60	29	pie	pie	NOUN
cana-3810	60	30	chart	chart	NOUN
cana-3810	60	31	,	,	PUNCT
cana-3810	60	32	which	which	PRON
cana-3810	60	33	provide	provide	VERB
cana-3810	60	34	insights	insight	NOUN
cana-3810	60	35	into	into	ADP
cana-3810	60	36	the	the	DET
cana-3810	60	37	most	most	ADV
cana-3810	60	38	common	common	ADJ
cana-3810	60	39	complaint	complaint	NOUN
cana-3810	60	40	types	type	NOUN
cana-3810	60	41	.	.	PUNCT
cana-3810	61	1	the	the	DET
cana-3810	61	2	’	'	PUNCT
cana-3810	61	3	date	date	NOUN
cana-3810	61	4	of	of	ADP
cana-3810	61	5	complaint	complaint	NOUN
cana-3810	61	6	’	'	PUNCT
cana-3810	61	7	column	column	NOUN
cana-3810	61	8	is	be	AUX
cana-3810	61	9	converted	convert	VERB
cana-3810	61	10	into	into	ADP
cana-3810	61	11	a	a	DET
cana-3810	61	12	datetime	datetime	ADJ
cana-3810	61	13	format	format	NOUN
cana-3810	61	14	to	to	PART
cana-3810	61	15	facilitate	facilitate	VERB
cana-3810	61	16	time	time	NOUN
cana-3810	61	17	-	-	PUNCT
cana-3810	61	18	based	base	VERB
cana-3810	61	19	analysis	analysis	NOUN
cana-3810	61	20	.	.	PUNCT
cana-3810	62	1	new	new	ADJ
cana-3810	62	2	columns	column	NOUN
cana-3810	62	3	for	for	ADP
cana-3810	62	4	year	year	NOUN
cana-3810	62	5	and	and	CCONJ
cana-3810	62	6	month	month	NOUN
cana-3810	62	7	are	be	AUX
cana-3810	62	8	extracted	extract	VERB
cana-3810	62	9	from	from	ADP
cana-3810	62	10	the	the	DET
cana-3810	62	11	date	date	NOUN
cana-3810	62	12	to	to	PART
cana-3810	62	13	observe	observe	VERB
cana-3810	62	14	trends	trend	NOUN
cana-3810	62	15	over	over	ADP
cana-3810	62	16	time	time	NOUN
cana-3810	62	17	.	.	PUNCT
cana-3810	63	1	a	a	DET
cana-3810	63	2	line	line	NOUN
cana-3810	63	3	plot	plot	NOUN
cana-3810	63	4	is	be	AUX
cana-3810	63	5	used	use	VERB
cana-3810	63	6	to	to	PART
cana-3810	63	7	visualize	visualize	VERB
cana-3810	63	8	the	the	DET
cana-3810	63	9	trend	trend	NOUN
cana-3810	63	10	of	of	ADP
cana-3810	63	11	complaints	complaint	NOUN
cana-3810	63	12	over	over	ADP
cana-3810	63	13	time	time	NOUN
cana-3810	63	14	,	,	PUNCT
cana-3810	63	15	providing	provide	VERB
cana-3810	63	16	insights	insight	NOUN
cana-3810	63	17	into	into	ADP
cana-3810	63	18	communications	communication	NOUN
cana-3810	63	19	on	on	ADP
cana-3810	63	20	applied	apply	VERB
cana-3810	63	21	nonlinear	nonlinear	ADJ
cana-3810	63	22	analysis	analysis	NOUN
cana-3810	63	23	issn	issn	NOUN
cana-3810	63	24	:	:	PUNCT
cana-3810	63	25	1074	1074	NUM
cana-3810	63	26	-	-	PUNCT
cana-3810	63	27	133x	133x	NUM
cana-3810	63	28	vol	vol	NOUN
cana-3810	63	29	32	32	NUM
cana-3810	63	30	no	no	NOUN
cana-3810	63	31	.	.	PUNCT
cana-3810	64	1	8s	8s	PROPN
cana-3810	64	2	(	(	PUNCT
cana-3810	64	3	2025	2025	NUM
cana-3810	64	4	)	)	PUNCT
cana-3810	64	5	776	776	NUM
cana-3810	64	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-3810	64	7	seasonal	seasonal	ADJ
cana-3810	64	8	patterns	pattern	NOUN
cana-3810	64	9	or	or	CCONJ
cana-3810	64	10	shifts	shift	NOUN
cana-3810	64	11	in	in	ADP
cana-3810	64	12	complaint	complaint	NOUN
cana-3810	64	13	frequency	frequency	NOUN
cana-3810	64	14	.	.	PUNCT
cana-3810	65	1	[	[	X
cana-3810	65	2	fig	fig	NOUN
cana-3810	65	3	4	4	X
cana-3810	65	4	]	]	PUNCT
cana-3810	66	1	[	[	X
cana-3810	66	2	fig	fig	NOUN
cana-3810	66	3	5	5	NUM
cana-3810	66	4	]	]	PUNCT
cana-3810	66	5	fig	fig	NOUN
cana-3810	66	6	.	.	PUNCT
cana-3810	67	1	4	4	X
cana-3810	67	2	.	.	X
cana-3810	67	3	complaints	complaint	NOUN
cana-3810	67	4	over	over	ADP
cana-3810	67	5	time	time	NOUN
cana-3810	67	6	fig	fig	NOUN
cana-3810	67	7	.	.	PUNCT
cana-3810	68	1	5	5	X
cana-3810	68	2	.	.	X
cana-3810	68	3	complaints	complaint	NOUN
cana-3810	68	4	over	over	ADP
cana-3810	68	5	time	time	NOUN
cana-3810	68	6	4	4	NUM
cana-3810	68	7	)	)	PUNCT
cana-3810	68	8	department	department	NOUN
cana-3810	68	9	and	and	CCONJ
cana-3810	68	10	product	product	NOUN
cana-3810	68	11	specific	specific	ADJ
cana-3810	68	12	complaints	complaint	NOUN
cana-3810	68	13	:	:	PUNCT
cana-3810	68	14	the	the	DET
cana-3810	68	15	top	top	ADJ
cana-3810	68	16	10	10	NUM
cana-3810	68	17	products	product	NOUN
cana-3810	68	18	with	with	ADP
cana-3810	68	19	the	the	DET
cana-3810	68	20	highest	high	ADJ
cana-3810	68	21	number	number	NOUN
cana-3810	68	22	of	of	ADP
cana-3810	68	23	complaints	complaint	NOUN
cana-3810	68	24	are	be	AUX
cana-3810	68	25	identified	identify	VERB
cana-3810	68	26	and	and	CCONJ
cana-3810	68	27	visualized	visualize	VERB
cana-3810	68	28	using	use	VERB
cana-3810	68	29	a	a	DET
cana-3810	68	30	bar	bar	NOUN
cana-3810	68	31	plot	plot	NOUN
cana-3810	68	32	.	.	PUNCT
cana-3810	69	1	[	[	X
cana-3810	69	2	fig	fig	NOUN
cana-3810	69	3	6	6	NUM
cana-3810	69	4	]	]	PUNCT
cana-3810	69	5	a	a	DET
cana-3810	69	6	bar	bar	NOUN
cana-3810	69	7	plot	plot	NOUN
cana-3810	69	8	is	be	AUX
cana-3810	69	9	used	use	VERB
cana-3810	69	10	to	to	PART
cana-3810	69	11	visualize	visualize	VERB
cana-3810	69	12	the	the	DET
cana-3810	69	13	distribution	distribution	NOUN
cana-3810	69	14	of	of	ADP
cana-3810	69	15	complaints	complaint	NOUN
cana-3810	69	16	across	across	ADP
cana-3810	69	17	different	different	ADJ
cana-3810	69	18	departments	department	NOUN
cana-3810	69	19	,	,	PUNCT
cana-3810	69	20	indicating	indicate	VERB
cana-3810	69	21	which	which	PRON
cana-3810	69	22	departments	department	NOUN
cana-3810	69	23	have	have	VERB
cana-3810	69	24	higher	high	ADJ
cana-3810	69	25	complaint	complaint	NOUN
cana-3810	69	26	rates	rate	NOUN
cana-3810	69	27	.	.	PUNCT
cana-3810	70	1	[	[	X
cana-3810	70	2	fig	fig	NOUN
cana-3810	70	3	7	7	NUM
cana-3810	70	4	]	]	X
cana-3810	70	5	fig	fig	NOUN
cana-3810	70	6	.	.	PUNCT
cana-3810	71	1	6a	6a	NOUN
cana-3810	71	2	.	.	PUNCT
cana-3810	72	1	product	product	NOUN
cana-3810	72	2	specific	specific	ADJ
cana-3810	72	3	complaints	complaint	NOUN
cana-3810	72	4	communications	communication	NOUN
cana-3810	72	5	on	on	ADP
cana-3810	72	6	applied	apply	VERB
cana-3810	72	7	nonlinear	nonlinear	ADJ
cana-3810	72	8	analysis	analysis	NOUN
cana-3810	72	9	issn	issn	NOUN
cana-3810	72	10	:	:	PUNCT
cana-3810	72	11	1074	1074	NUM
cana-3810	72	12	-	-	PUNCT
cana-3810	72	13	133x	133x	NUM
cana-3810	72	14	vol	vol	NOUN
cana-3810	72	15	32	32	NUM
cana-3810	72	16	no	no	NOUN
cana-3810	72	17	.	.	PUNCT
cana-3810	73	1	8s	8s	PROPN
cana-3810	73	2	(	(	PUNCT
cana-3810	73	3	2025	2025	NUM
cana-3810	73	4	)	)	PUNCT
cana-3810	73	5	777	777	NUM
cana-3810	73	6	https://internationalpubls.com	https://internationalpubls.com	NUM
cana-3810	73	7	fig	fig	NOUN
cana-3810	73	8	.	.	PUNCT
cana-3810	74	1	6b	6b	NOUN
cana-3810	74	2	complaints	complaint	NOUN
cana-3810	74	3	by	by	ADP
cana-3810	74	4	department	department	NOUN
cana-3810	74	5	feature	feature	NOUN
cana-3810	74	6	engineering	engineering	NOUN
cana-3810	74	7	and	and	CCONJ
cana-3810	74	8	model	model	NOUN
cana-3810	74	9	preparation	preparation	NOUN
cana-3810	74	10	5	5	NUM
cana-3810	74	11	)	)	PUNCT
cana-3810	74	12	target	target	VERB
cana-3810	74	13	variable	variable	ADJ
cana-3810	74	14	creation	creation	NOUN
cana-3810	74	15	:	:	PUNCT
cana-3810	74	16	a	a	DET
cana-3810	74	17	new	new	ADJ
cana-3810	74	18	binary	binary	ADJ
cana-3810	74	19	target	target	NOUN
cana-3810	74	20	variable	variable	NOUN
cana-3810	74	21	,	,	PUNCT
cana-3810	74	22	complaint	complaint	NOUN
cana-3810	74	23	flag	flag	NOUN
cana-3810	74	24	,	,	PUNCT
cana-3810	74	25	is	be	AUX
cana-3810	74	26	created	create	VERB
cana-3810	74	27	based	base	VERB
cana-3810	74	28	on	on	ADP
cana-3810	74	29	whether	whether	SCONJ
cana-3810	74	30	a	a	DET
cana-3810	74	31	complaint	complaint	NOUN
cana-3810	74	32	exists	exist	VERB
cana-3810	74	33	or	or	CCONJ
cana-3810	74	34	not	not	PART
cana-3810	74	35	(	(	PUNCT
cana-3810	74	36	1	1	NUM
cana-3810	74	37	for	for	ADP
cana-3810	74	38	complaints	complaint	NOUN
cana-3810	74	39	,	,	PUNCT
cana-3810	74	40	0	0	NUM
cana-3810	74	41	for	for	ADP
cana-3810	74	42	no	no	DET
cana-3810	74	43	complaints	complaint	NOUN
cana-3810	74	44	)	)	PUNCT
cana-3810	74	45	.	.	PUNCT
cana-3810	75	1	this	this	DET
cana-3810	75	2	target	target	NOUN
cana-3810	75	3	variable	variable	NOUN
cana-3810	75	4	is	be	AUX
cana-3810	75	5	used	use	VERB
cana-3810	75	6	for	for	ADP
cana-3810	75	7	classification	classification	NOUN
cana-3810	75	8	tasks	task	NOUN
cana-3810	75	9	.	.	PUNCT
cana-3810	76	1	6	6	NUM
cana-3810	76	2	)	)	PUNCT
cana-3810	76	3	feature	feature	NOUN
cana-3810	76	4	selection	selection	NOUN
cana-3810	76	5	using	use	VERB
cana-3810	76	6	rfe	rfe	PROPN
cana-3810	76	7	(	(	PUNCT
cana-3810	76	8	recursive	recursive	ADJ
cana-3810	76	9	feature	feature	NOUN
cana-3810	76	10	elimination	elimination	NOUN
cana-3810	76	11	):	):	PUNCT
cana-3810	76	12	rfe	rfe	NOUN
cana-3810	76	13	is	be	AUX
cana-3810	76	14	applied	apply	VERB
cana-3810	76	15	using	use	VERB
cana-3810	76	16	a	a	DET
cana-3810	76	17	randomforestclassifier	randomforestclassifier	NOUN
cana-3810	76	18	to	to	PART
cana-3810	76	19	identify	identify	VERB
cana-3810	76	20	the	the	DET
cana-3810	76	21	most	most	ADV
cana-3810	76	22	influential	influential	ADJ
cana-3810	76	23	features	feature	NOUN
cana-3810	76	24	that	that	PRON
cana-3810	76	25	contribute	contribute	VERB
cana-3810	76	26	to	to	ADP
cana-3810	76	27	predicting	predict	VERB
cana-3810	76	28	complaints	complaint	NOUN
cana-3810	76	29	.	.	PUNCT
cana-3810	77	1	the	the	DET
cana-3810	77	2	number	number	NOUN
cana-3810	77	3	of	of	ADP
cana-3810	77	4	features	feature	NOUN
cana-3810	77	5	to	to	PART
cana-3810	77	6	be	be	AUX
cana-3810	77	7	selected	select	VERB
cana-3810	77	8	is	be	AUX
cana-3810	77	9	specified	specify	VERB
cana-3810	77	10	,	,	PUNCT
cana-3810	77	11	and	and	CCONJ
cana-3810	77	12	the	the	DET
cana-3810	77	13	ranking	ranking	NOUN
cana-3810	77	14	of	of	ADP
cana-3810	77	15	features	feature	NOUN
cana-3810	77	16	is	be	AUX
cana-3810	77	17	displayed	display	VERB
cana-3810	77	18	.	.	PUNCT
cana-3810	78	1	c.	c.	NOUN
cana-3810	78	2	model	model	PROPN
cana-3810	78	3	training	train	VERB
cana-3810	78	4	the	the	DET
cana-3810	78	5	dataset	dataset	NOUN
cana-3810	78	6	is	be	AUX
cana-3810	78	7	split	split	VERB
cana-3810	78	8	into	into	ADP
cana-3810	78	9	training	training	NOUN
cana-3810	78	10	and	and	CCONJ
cana-3810	78	11	testing	testing	NOUN
cana-3810	78	12	sets	set	NOUN
cana-3810	78	13	using	use	VERB
cana-3810	78	14	train_test_split	train_test_split	X
cana-3810	78	15	(	(	PUNCT
cana-3810	78	16	)	)	PUNCT
cana-3810	78	17	.	.	PUNCT
cana-3810	79	1	a	a	DET
cana-3810	79	2	randomforestclassifier	randomforestclassifier	ADJ
cana-3810	79	3	model	model	NOUN
cana-3810	79	4	is	be	AUX
cana-3810	79	5	trained	train	VERB
cana-3810	79	6	using	use	VERB
cana-3810	79	7	the	the	DET
cana-3810	79	8	selected	select	VERB
cana-3810	79	9	features	feature	NOUN
cana-3810	79	10	from	from	ADP
cana-3810	79	11	the	the	DET
cana-3810	79	12	rfe	rfe	NOUN
cana-3810	79	13	step	step	NOUN
cana-3810	79	14	.	.	PUNCT
cana-3810	80	1	the	the	DET
cana-3810	80	2	model	model	NOUN
cana-3810	80	3	is	be	AUX
cana-3810	80	4	used	use	VERB
cana-3810	80	5	to	to	PART
cana-3810	80	6	predict	predict	VERB
cana-3810	80	7	whether	whether	SCONJ
cana-3810	80	8	a	a	DET
cana-3810	80	9	complaint	complaint	NOUN
cana-3810	80	10	is	be	AUX
cana-3810	80	11	likely	likely	ADJ
cana-3810	80	12	to	to	PART
cana-3810	80	13	occur	occur	VERB
cana-3810	80	14	based	base	VERB
cana-3810	80	15	on	on	ADP
cana-3810	80	16	the	the	DET
cana-3810	80	17	selected	select	VERB
cana-3810	80	18	features	feature	NOUN
cana-3810	80	19	.	.	PUNCT
cana-3810	81	1	ii	ii	PROPN
cana-3810	81	2	.	.	PROPN
cana-3810	81	3	results	results	PROPN
cana-3810	81	4	a.	a.	NOUN
cana-3810	81	5	model	model	PROPN
cana-3810	81	6	evaluation	evaluation	NOUN
cana-3810	81	7	1	1	NUM
cana-3810	81	8	)	)	PUNCT
cana-3810	81	9	performance	performance	NOUN
cana-3810	81	10	metrics	metric	NOUN
cana-3810	81	11	:	:	PUNCT
cana-3810	81	12	the	the	DET
cana-3810	81	13	performance	performance	NOUN
cana-3810	81	14	of	of	ADP
cana-3810	81	15	the	the	DET
cana-3810	81	16	model	model	NOUN
cana-3810	81	17	is	be	AUX
cana-3810	81	18	evaluated	evaluate	VERB
cana-3810	81	19	using	use	VERB
cana-3810	81	20	classification_report	classification_report	NOUN
cana-3810	81	21	(	(	PUNCT
cana-3810	81	22	)	)	PUNCT
cana-3810	81	23	and	and	CCONJ
cana-3810	81	24	confusion_matrix	confusion_matrix	PROPN
cana-3810	81	25	(	(	PUNCT
cana-3810	81	26	)	)	PUNCT
cana-3810	81	27	,	,	PUNCT
cana-3810	81	28	which	which	PRON
cana-3810	81	29	provide	provide	VERB
cana-3810	81	30	key	key	ADJ
cana-3810	81	31	metrics	metric	NOUN
cana-3810	81	32	like	like	ADP
cana-3810	81	33	precision	precision	NOUN
cana-3810	81	34	,	,	PUNCT
cana-3810	81	35	recall	recall	NOUN
cana-3810	81	36	,	,	PUNCT
cana-3810	81	37	f1	f1	NOUN
cana-3810	81	38	-	-	PUNCT
cana-3810	81	39	score	score	NOUN
cana-3810	81	40	,	,	PUNCT
cana-3810	81	41	and	and	CCONJ
cana-3810	81	42	accuracy	accuracy	NOUN
cana-3810	81	43	.	.	PUNCT
cana-3810	82	1	[	[	X
cana-3810	82	2	fig	fig	NOUN
cana-3810	82	3	8	8	NUM
cana-3810	82	4	]	]	PUNCT
cana-3810	82	5	fig	fig	NOUN
cana-3810	82	6	.	.	PUNCT
cana-3810	83	1	7	7	X
cana-3810	83	2	.	.	X
cana-3810	83	3	performance	performance	NOUN
cana-3810	83	4	metrics	metric	NOUN
cana-3810	83	5	communications	communication	NOUN
cana-3810	83	6	on	on	ADP
cana-3810	83	7	applied	apply	VERB
cana-3810	83	8	nonlinear	nonlinear	ADJ
cana-3810	83	9	analysis	analysis	NOUN
cana-3810	83	10	issn	issn	NOUN
cana-3810	83	11	:	:	PUNCT
cana-3810	83	12	1074	1074	NUM
cana-3810	83	13	-	-	PUNCT
cana-3810	83	14	133x	133x	NUM
cana-3810	83	15	vol	vol	NOUN
cana-3810	83	16	32	32	NUM
cana-3810	83	17	no	no	NOUN
cana-3810	83	18	.	.	PUNCT
cana-3810	84	1	8s	8s	PROPN
cana-3810	84	2	(	(	PUNCT
cana-3810	84	3	2025	2025	NUM
cana-3810	84	4	)	)	PUNCT
cana-3810	84	5	778	778	NUM
cana-3810	84	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-3810	84	7	2	2	NUM
cana-3810	84	8	)	)	PUNCT
cana-3810	84	9	confusion	confusion	NOUN
cana-3810	84	10	matrix	matrix	NOUN
cana-3810	84	11	visualization	visualization	NOUN
cana-3810	84	12	:	:	PUNCT
cana-3810	84	13	a	a	DET
cana-3810	84	14	confusion	confusion	NOUN
cana-3810	84	15	matrix	matrix	NOUN
cana-3810	84	16	is	be	AUX
cana-3810	84	17	visualized	visualize	VERB
cana-3810	84	18	using	use	VERB
cana-3810	84	19	seaborn	seaborn	PROPN
cana-3810	84	20	to	to	PART
cana-3810	84	21	assess	assess	VERB
cana-3810	84	22	the	the	DET
cana-3810	84	23	model	model	NOUN
cana-3810	84	24	’s	’s	PART
cana-3810	84	25	ability	ability	NOUN
cana-3810	84	26	to	to	PART
cana-3810	84	27	correctly	correctly	ADV
cana-3810	84	28	classify	classify	VERB
cana-3810	84	29	complaints	complaint	NOUN
cana-3810	84	30	.	.	PUNCT
cana-3810	85	1	[	[	X
cana-3810	85	2	fig	fig	NOUN
cana-3810	85	3	9	9	NUM
cana-3810	85	4	]	]	SYM
cana-3810	85	5	fig	fig	NOUN
cana-3810	85	6	.	.	PUNCT
cana-3810	86	1	8	8	NUM
cana-3810	86	2	.	.	PUNCT
cana-3810	86	3	confusion	confusion	NOUN
cana-3810	86	4	matrix	matrix	NOUN
cana-3810	86	5	key	key	NOUN
cana-3810	86	6	influential	influential	ADJ
cana-3810	86	7	features	feature	NOUN
cana-3810	86	8	in	in	ADP
cana-3810	86	9	predicting	predict	VERB
cana-3810	86	10	customer	customer	NOUN
cana-3810	86	11	complaints	complaint	NOUN
cana-3810	86	12	identified	identify	VERB
cana-3810	86	13	by	by	ADP
cana-3810	86	14	rfe	rfe	NOUN
cana-3810	86	15	the	the	DET
cana-3810	86	16	recursive	recursive	ADJ
cana-3810	86	17	feature	feature	NOUN
cana-3810	86	18	elimination	elimination	NOUN
cana-3810	86	19	(	(	PUNCT
cana-3810	86	20	rfe	rfe	NOUN
cana-3810	86	21	process	process	NOUN
cana-3810	86	22	identified	identify	VERB
cana-3810	86	23	department	department	NOUN
cana-3810	86	24	and	and	CCONJ
cana-3810	86	25	product	product	NOUN
cana-3810	86	26	details	detail	NOUN
cana-3810	86	27	as	as	ADP
cana-3810	86	28	the	the	DET
cana-3810	86	29	top	top	ADJ
cana-3810	86	30	two	two	NUM
cana-3810	86	31	most	most	ADV
cana-3810	86	32	influential	influential	ADJ
cana-3810	86	33	features	feature	NOUN
cana-3810	86	34	affecting	affect	VERB
cana-3810	86	35	the	the	DET
cana-3810	86	36	likelihood	likelihood	NOUN
cana-3810	86	37	of	of	ADP
cana-3810	86	38	a	a	DET
cana-3810	86	39	customer	customer	NOUN
cana-3810	86	40	complaint	complaint	NOUN
cana-3810	86	41	.	.	PUNCT
cana-3810	87	1	these	these	DET
cana-3810	87	2	features	feature	NOUN
cana-3810	87	3	stood	stand	VERB
cana-3810	87	4	out	out	ADP
cana-3810	87	5	in	in	ADP
cana-3810	87	6	the	the	DET
cana-3810	87	7	rfe	rfe	NOUN
cana-3810	87	8	ranking	ranking	NOUN
cana-3810	87	9	process	process	NOUN
cana-3810	87	10	as	as	ADP
cana-3810	87	11	having	have	VERB
cana-3810	87	12	the	the	DET
cana-3810	87	13	highest	high	ADJ
cana-3810	87	14	predictive	predictive	ADJ
cana-3810	87	15	importance	importance	NOUN
cana-3810	87	16	among	among	ADP
cana-3810	87	17	the	the	DET
cana-3810	87	18	available	available	ADJ
cana-3810	87	19	factors	factor	NOUN
cana-3810	87	20	.	.	PUNCT
cana-3810	88	1	this	this	DET
cana-3810	88	2	result	result	NOUN
cana-3810	88	3	suggests	suggest	VERB
cana-3810	88	4	that	that	SCONJ
cana-3810	88	5	variations	variation	NOUN
cana-3810	88	6	in	in	ADP
cana-3810	88	7	the	the	DET
cana-3810	88	8	department	department	NOUN
cana-3810	88	9	(	(	PUNCT
cana-3810	88	10	such	such	ADJ
cana-3810	88	11	as	as	ADP
cana-3810	88	12	grocery	grocery	NOUN
cana-3810	88	13	,	,	PUNCT
cana-3810	88	14	customer	customer	NOUN
cana-3810	88	15	service	service	NOUN
cana-3810	88	16	,	,	PUNCT
cana-3810	88	17	or	or	CCONJ
cana-3810	88	18	logistics	logistic	NOUN
cana-3810	88	19	)	)	PUNCT
cana-3810	88	20	and	and	CCONJ
cana-3810	88	21	the	the	DET
cana-3810	88	22	specific	specific	ADJ
cana-3810	88	23	product	product	NOUN
cana-3810	88	24	details	detail	NOUN
cana-3810	88	25	are	be	AUX
cana-3810	88	26	key	key	ADJ
cana-3810	88	27	drivers	driver	NOUN
cana-3810	88	28	in	in	ADP
cana-3810	88	29	predicting	predict	VERB
cana-3810	88	30	complaints	complaint	NOUN
cana-3810	88	31	.	.	PUNCT
cana-3810	89	1	by	by	ADP
cana-3810	89	2	focusing	focus	VERB
cana-3810	89	3	on	on	ADP
cana-3810	89	4	these	these	DET
cana-3810	89	5	two	two	NUM
cana-3810	89	6	features	feature	NOUN
cana-3810	89	7	,	,	PUNCT
cana-3810	89	8	we	we	PRON
cana-3810	89	9	can	can	AUX
cana-3810	89	10	enhance	enhance	VERB
cana-3810	89	11	the	the	DET
cana-3810	89	12	model	model	NOUN
cana-3810	89	13	's	's	PART
cana-3810	89	14	accuracy	accuracy	NOUN
cana-3810	89	15	and	and	CCONJ
cana-3810	89	16	interpretability	interpretability	NOUN
cana-3810	89	17	,	,	PUNCT
cana-3810	89	18	gaining	gain	VERB
cana-3810	89	19	valuable	valuable	ADJ
cana-3810	89	20	insights	insight	NOUN
cana-3810	89	21	into	into	ADP
cana-3810	89	22	which	which	PRON
cana-3810	89	23	aspects	aspect	NOUN
cana-3810	89	24	of	of	ADP
cana-3810	89	25	the	the	DET
cana-3810	89	26	store	store	NOUN
cana-3810	89	27	's	's	PART
cana-3810	89	28	operations	operation	NOUN
cana-3810	89	29	are	be	AUX
cana-3810	89	30	most	most	ADV
cana-3810	89	31	closely	closely	ADV
cana-3810	89	32	linked	link	VERB
cana-3810	89	33	to	to	ADP
cana-3810	89	34	customer	customer	NOUN
cana-3810	89	35	complaints	complaint	NOUN
cana-3810	89	36	.	.	PUNCT
cana-3810	90	1	fig	fig	NOUN
cana-3810	90	2	.	.	PUNCT
cana-3810	91	1	9	9	X
cana-3810	91	2	.	.	X
cana-3810	91	3	top	top	ADJ
cana-3810	91	4	two	two	NUM
cana-3810	91	5	most	most	ADV
cana-3810	91	6	influential	influential	ADJ
cana-3810	91	7	features	feature	NOUN
cana-3810	91	8	affecting	affect	VERB
cana-3810	91	9	the	the	DET
cana-3810	91	10	likelihood	likelihood	NOUN
cana-3810	91	11	of	of	ADP
cana-3810	91	12	a	a	DET
cana-3810	91	13	customer	customer	NOUN
cana-3810	91	14	complaint	complaint	NOUN
cana-3810	91	15	iii	iii	PROPN
cana-3810	91	16	.	.	PUNCT
cana-3810	91	17	conclusion	conclusion	NOUN
cana-3810	91	18	this	this	DET
cana-3810	91	19	study	study	NOUN
cana-3810	91	20	analyzes	analyze	VERB
cana-3810	91	21	customer	customer	NOUN
cana-3810	91	22	complaint	complaint	NOUN
cana-3810	91	23	patterns	pattern	NOUN
cana-3810	91	24	across	across	ADP
cana-3810	91	25	store	store	NOUN
cana-3810	91	26	locations	location	NOUN
cana-3810	91	27	,	,	PUNCT
cana-3810	91	28	utilizing	utilize	VERB
cana-3810	91	29	exploratory	exploratory	ADJ
cana-3810	91	30	data	datum	NOUN
cana-3810	91	31	analysis	analysis	NOUN
cana-3810	91	32	,	,	PUNCT
cana-3810	91	33	statistical	statistical	ADJ
cana-3810	91	34	tests	test	NOUN
cana-3810	91	35	,	,	PUNCT
cana-3810	91	36	and	and	CCONJ
cana-3810	91	37	machine	machine	NOUN
cana-3810	91	38	learning	learn	VERB
cana-3810	91	39	techniques	technique	NOUN
cana-3810	91	40	.	.	PUNCT
cana-3810	92	1	the	the	DET
cana-3810	92	2	chisquare	chisquare	PROPN
cana-3810	92	3	test	test	NOUN
cana-3810	92	4	highlighted	highlight	VERB
cana-3810	92	5	stores	store	NOUN
cana-3810	92	6	with	with	ADP
cana-3810	92	7	atypical	atypical	ADJ
cana-3810	92	8	complaint	complaint	NOUN
cana-3810	92	9	frequencies	frequency	NOUN
cana-3810	92	10	,	,	PUNCT
cana-3810	92	11	while	while	SCONJ
cana-3810	92	12	temporal	temporal	ADJ
cana-3810	92	13	and	and	CCONJ
cana-3810	92	14	complaint	complaint	NOUN
cana-3810	92	15	type	type	NOUN
cana-3810	92	16	analyses	analysis	NOUN
cana-3810	92	17	identified	identify	VERB
cana-3810	92	18	key	key	ADJ
cana-3810	92	19	trends	trend	NOUN
cana-3810	92	20	.	.	PUNCT
cana-3810	93	1	feature	feature	NOUN
cana-3810	93	2	selection	selection	NOUN
cana-3810	93	3	through	through	ADP
cana-3810	93	4	recursive	recursive	ADJ
cana-3810	93	5	feature	feature	NOUN
cana-3810	93	6	elimination	elimination	NOUN
cana-3810	93	7	(	(	PUNCT
cana-3810	93	8	rfe	rfe	NOUN
cana-3810	93	9	)	)	PUNCT
cana-3810	93	10	pinpointed	pinpoint	VERB
cana-3810	93	11	influential	influential	ADJ
cana-3810	93	12	factors	factor	NOUN
cana-3810	93	13	like	like	ADP
cana-3810	93	14	store	store	NOUN
cana-3810	93	15	size	size	NOUN
cana-3810	93	16	and	and	CCONJ
cana-3810	93	17	product	product	NOUN
cana-3810	93	18	category	category	NOUN
cana-3810	93	19	.	.	PUNCT
cana-3810	94	1	the	the	DET
cana-3810	94	2	use	use	NOUN
cana-3810	94	3	of	of	ADP
cana-3810	94	4	classification	classification	NOUN
cana-3810	94	5	models	model	NOUN
cana-3810	94	6	enabled	enable	VERB
cana-3810	94	7	accurate	accurate	ADJ
cana-3810	94	8	prediction	prediction	NOUN
cana-3810	94	9	of	of	ADP
cana-3810	94	10	complaint	complaint	NOUN
cana-3810	94	11	likelihood	likelihood	NOUN
cana-3810	94	12	,	,	PUNCT
cana-3810	94	13	offering	offer	VERB
cana-3810	94	14	valuable	valuable	ADJ
cana-3810	94	15	insights	insight	NOUN
cana-3810	94	16	for	for	ADP
cana-3810	94	17	retailers	retailer	NOUN
cana-3810	94	18	to	to	PART
cana-3810	94	19	improve	improve	VERB
cana-3810	94	20	service	service	NOUN
cana-3810	94	21	quality	quality	NOUN
cana-3810	94	22	,	,	PUNCT
cana-3810	94	23	reduce	reduce	VERB
cana-3810	94	24	complaints	complaint	NOUN
cana-3810	94	25	,	,	PUNCT
cana-3810	94	26	and	and	CCONJ
cana-3810	94	27	enhance	enhance	VERB
cana-3810	94	28	customer	customer	NOUN
cana-3810	94	29	satisfaction	satisfaction	NOUN
cana-3810	94	30	.	.	PUNCT
cana-3810	95	1	iv	iv	X
cana-3810	95	2	.	.	PUNCT
cana-3810	96	1	references	reference	NOUN
cana-3810	96	2	[	[	X
cana-3810	96	3	1	1	NUM
cana-3810	96	4	]	]	PUNCT
cana-3810	96	5	a.	a.	PROPN
cana-3810	96	6	r.	r.	PROPN
cana-3810	96	7	biscaia	biscaia	PROPN
cana-3810	96	8	,	,	PUNCT
cana-3810	96	9	m.	m.	PROPN
cana-3810	96	10	j.	j.	PROPN
cana-3810	96	11	rosa	rosa	PROPN
cana-3810	96	12	,	,	PUNCT
cana-3810	96	13	p.	p.	PROPN
cana-3810	96	14	moura	moura	PROPN
cana-3810	96	15	e	e	PROPN
cana-3810	96	16	sa	sa	PROPN
cana-3810	96	17	´	´	PROPN
cana-3810	96	18	,	,	PUNCT
cana-3810	96	19	and	and	CCONJ
cana-3810	96	20	c.	c.	PROPN
cana-3810	96	21	s.	s.	PROPN
cana-3810	96	22	sarrico	sarrico	PROPN
cana-3810	96	23	,	,	PUNCT
cana-3810	96	24	“	"	PUNCT
cana-3810	96	25	assessing	assess	VERB
cana-3810	96	26	customer	customer	NOUN
cana-3810	96	27	satisfaction	satisfaction	NOUN
cana-3810	96	28	and	and	CCONJ
cana-3810	96	29	loyalty	loyalty	NOUN
cana-3810	96	30	in	in	ADP
cana-3810	96	31	the	the	DET
cana-3810	96	32	retail	retail	ADJ
cana-3810	96	33	sector	sector	NOUN
cana-3810	96	34	,	,	PUNCT
cana-3810	96	35	”	"	PUNCT
cana-3810	96	36	international	international	ADJ
cana-3810	96	37	journal	journal	NOUN
cana-3810	96	38	of	of	ADP
cana-3810	96	39	quality	quality	NOUN
cana-3810	96	40	&	&	CCONJ
cana-3810	96	41	reliability	reliability	NOUN
cana-3810	96	42	management	management	NOUN
cana-3810	96	43	,	,	PUNCT
cana-3810	96	44	vol	vol	NOUN
cana-3810	96	45	.	.	PROPN
cana-3810	97	1	34	34	NUM
cana-3810	97	2	,	,	PUNCT
cana-3810	97	3	no	no	INTJ
cana-3810	97	4	.	.	NOUN
cana-3810	97	5	9	9	NUM
cana-3810	97	6	,	,	PUNCT
cana-3810	97	7	pp	pp	ADJ
cana-3810	97	8	.	.	PUNCT
cana-3810	98	1	1508	1508	NUM
cana-3810	98	2	–	–	PUNCT
cana-3810	98	3	1529	1529	NUM
cana-3810	98	4	,	,	PUNCT
cana-3810	98	5	2017	2017	NUM
cana-3810	98	6	.	.	PUNCT
cana-3810	99	1	[	[	X
cana-3810	99	2	2	2	X
cana-3810	99	3	]	]	PUNCT
cana-3810	99	4	s.	s.	PROPN
cana-3810	99	5	j.	j.	PROPN
cana-3810	99	6	bell	bell	PROPN
cana-3810	99	7	,	,	PUNCT
cana-3810	99	8	b.	b.	PROPN
cana-3810	99	9	mengu¨c	mengu¨c	PROPN
cana-3810	99	10	,	,	PUNCT
cana-3810	99	11	̧	̧	PROPN
cana-3810	99	12	and	and	CCONJ
cana-3810	99	13	s.	s.	PROPN
cana-3810	99	14	l.	l.	PROPN
cana-3810	99	15	stefani	stefani	PROPN
cana-3810	99	16	,	,	PUNCT
cana-3810	99	17	“	"	PUNCT
cana-3810	99	18	when	when	SCONJ
cana-3810	99	19	customers	customer	NOUN
cana-3810	99	20	disappoint	disappoint	VERB
cana-3810	99	21	:	:	PUNCT
cana-3810	99	22	a	a	DET
cana-3810	99	23	model	model	NOUN
cana-3810	99	24	of	of	ADP
cana-3810	99	25	relational	relational	ADJ
cana-3810	99	26	internal	internal	ADJ
cana-3810	99	27	marketing	marketing	NOUN
cana-3810	99	28	and	and	CCONJ
cana-3810	99	29	customer	customer	NOUN
cana-3810	99	30	complaints	complaint	NOUN
cana-3810	99	31	,	,	PUNCT
cana-3810	99	32	”	"	PUNCT
cana-3810	99	33	journal	journal	NOUN
cana-3810	99	34	of	of	ADP
cana-3810	99	35	the	the	DET
cana-3810	99	36	academy	academy	NOUN
cana-3810	99	37	of	of	ADP
cana-3810	99	38	marketing	marketing	NOUN
cana-3810	99	39	science	science	NOUN
cana-3810	99	40	,	,	PUNCT
cana-3810	99	41	vol	vol	NOUN
cana-3810	99	42	.	.	PROPN
cana-3810	99	43	32	32	NUM
cana-3810	99	44	,	,	PUNCT
cana-3810	99	45	pp	pp	ADJ
cana-3810	99	46	.	.	PUNCT
cana-3810	100	1	112–126	112–126	NUM
cana-3810	100	2	,	,	PUNCT
cana-3810	100	3	2004	2004	NUM
cana-3810	100	4	.	.	PUNCT
cana-3810	101	1	[	[	X
cana-3810	101	2	3	3	X
cana-3810	101	3	]	]	X
cana-3810	101	4	b.	b.	PROPN
cana-3810	101	5	k.	k.	PROPN
cana-3810	101	6	demırgunes	demırgunes	PROPN
cana-3810	101	7	,	,	PUNCT
cana-3810	101	8	“	"	PUNCT
cana-3810	101	9	evaluating	evaluate	VERB
cana-3810	101	10	the	the	DET
cana-3810	101	11	effects	effect	NOUN
cana-3810	101	12	of	of	ADP
cana-3810	101	13	retail	retail	ADJ
cana-3810	101	14	store	store	NOUN
cana-3810	101	15	attribites	attribite	NOUN
cana-3810	101	16	on	on	ADP
cana-3810	101	17	consumer	consumer	NOUN
cana-3810	101	18	complaint	complaint	NOUN
cana-3810	101	19	and	and	CCONJ
cana-3810	101	20	switching	switch	VERB
cana-3810	101	21	communications	communication	NOUN
cana-3810	101	22	on	on	ADP
cana-3810	101	23	applied	apply	VERB
cana-3810	101	24	nonlinear	nonlinear	ADJ
cana-3810	101	25	analysis	analysis	NOUN
cana-3810	101	26	issn	issn	NOUN
cana-3810	101	27	:	:	PUNCT
cana-3810	101	28	1074	1074	NUM
cana-3810	101	29	-	-	PUNCT
cana-3810	101	30	133x	133x	NUM
cana-3810	101	31	vol	vol	NOUN
cana-3810	101	32	32	32	NUM
cana-3810	101	33	no	no	NOUN
cana-3810	101	34	.	.	PUNCT
cana-3810	102	1	8s	8s	PROPN
cana-3810	102	2	(	(	PUNCT
cana-3810	102	3	2025	2025	NUM
cana-3810	102	4	)	)	PUNCT
cana-3810	102	5	779	779	NUM
cana-3810	102	6	https://internationalpubls.com	https://internationalpubls.com	X
cana-3810	102	7	behaviors	behavior	NOUN
cana-3810	102	8	,	,	PUNCT
cana-3810	102	9	”	"	PUNCT
cana-3810	102	10	journal	journal	NOUN
cana-3810	102	11	of	of	ADP
cana-3810	102	12	management	management	NOUN
cana-3810	102	13	marketing	marketing	NOUN
cana-3810	102	14	and	and	CCONJ
cana-3810	102	15	logistics	logistic	NOUN
cana-3810	102	16	,	,	PUNCT
cana-3810	102	17	vol	vol	NOUN
cana-3810	102	18	.	.	PROPN
cana-3810	103	1	10	10	NUM
cana-3810	103	2	,	,	PUNCT
cana-3810	103	3	no	no	INTJ
cana-3810	103	4	.	.	NOUN
cana-3810	103	5	1	1	NUM
cana-3810	103	6	,	,	PUNCT
cana-3810	103	7	pp	pp	ADJ
cana-3810	103	8	.	.	PUNCT
cana-3810	104	1	19–30	19–30	NUM
cana-3810	104	2	,	,	PUNCT
cana-3810	104	3	2023	2023	NUM
cana-3810	104	4	.	.	PUNCT
cana-3810	105	1	[	[	X
cana-3810	105	2	4	4	NUM
cana-3810	105	3	]	]	PUNCT
cana-3810	105	4	a.	a.	NOUN
cana-3810	105	5	nasir	nasir	PROPN
cana-3810	105	6	,	,	PUNCT
cana-3810	105	7	“	"	PUNCT
cana-3810	105	8	e	e	NOUN
cana-3810	105	9	-	-	NOUN
cana-3810	105	10	consumer	consumer	ADJ
cana-3810	105	11	complaints	complaint	NOUN
cana-3810	105	12	about	about	ADP
cana-3810	105	13	on	on	ADP
cana-3810	105	14	-	-	PUNCT
cana-3810	105	15	line	line	NOUN
cana-3810	105	16	stores	store	NOUN
cana-3810	105	17	,	,	PUNCT
cana-3810	105	18	”	"	PUNCT
cana-3810	105	19	journal	journal	NOUN
cana-3810	105	20	of	of	ADP
cana-3810	105	21	consumer	consumer	NOUN
cana-3810	105	22	satisfaction	satisfaction	NOUN
cana-3810	105	23	,	,	PUNCT
cana-3810	105	24	dissatisfaction	dissatisfaction	NOUN
cana-3810	105	25	and	and	CCONJ
cana-3810	105	26	complaining	complain	VERB
cana-3810	105	27	behavior	behavior	NOUN
cana-3810	105	28	,	,	PUNCT
cana-3810	105	29	vol	vol	NOUN
cana-3810	105	30	.	.	PROPN
cana-3810	105	31	17	17	NUM
cana-3810	105	32	,	,	PUNCT
cana-3810	105	33	pp	pp	ADJ
cana-3810	105	34	.	.	PUNCT
cana-3810	105	35	68–87	68–87	NUM
cana-3810	105	36	,	,	PUNCT
cana-3810	105	37	2004	2004	NUM
cana-3810	105	38	.	.	PUNCT
cana-3810	106	1	[	[	X
cana-3810	106	2	5	5	NUM
cana-3810	106	3	]	]	PUNCT
cana-3810	106	4	a.	a.	NOUN
cana-3810	106	5	juwaini	juwaini	PROPN
cana-3810	106	6	,	,	PUNCT
cana-3810	106	7	g.	g.	PROPN
cana-3810	106	8	chidir	chidir	PROPN
cana-3810	106	9	,	,	PUNCT
cana-3810	106	10	d.	d.	PROPN
cana-3810	106	11	novitasari	novitasari	PROPN
cana-3810	106	12	,	,	PUNCT
cana-3810	106	13	j.	j.	PROPN
cana-3810	106	14	iskandar	iskandar	PROPN
cana-3810	106	15	,	,	PUNCT
cana-3810	106	16	d.	d.	PROPN
cana-3810	106	17	hutagalung	hutagalung	PROPN
cana-3810	106	18	,	,	PUNCT
cana-3810	106	19	t.	t.	NOUN
cana-3810	106	20	pramono	pramono	PROPN
cana-3810	106	21	,	,	PUNCT
cana-3810	106	22	a.	a.	PROPN
cana-3810	106	23	maulana	maulana	PROPN
cana-3810	106	24	,	,	PUNCT
cana-3810	106	25	k.	k.	PROPN
cana-3810	106	26	safitri	safitri	PROPN
cana-3810	106	27	,	,	PUNCT
cana-3810	106	28	m.	m.	NOUN
cana-3810	106	29	fahlevi	fahlevi	PROPN
cana-3810	106	30	,	,	PUNCT
cana-3810	106	31	[	[	X
cana-3810	106	32	6	6	NUM
cana-3810	106	33	]	]	PUNCT
cana-3810	106	34	a.	a.	NOUN
cana-3810	106	35	sulistyo	sulistyo	NOUN
cana-3810	106	36	et	et	PROPN
cana-3810	106	37	al	al	PROPN
cana-3810	106	38	.	.	PROPN
cana-3810	106	39	,	,	PUNCT
cana-3810	106	40	“	"	PUNCT
cana-3810	106	41	the	the	DET
cana-3810	106	42	role	role	NOUN
cana-3810	106	43	of	of	ADP
cana-3810	106	44	customer	customer	NOUN
cana-3810	106	45	e	e	NOUN
cana-3810	106	46	-	-	NOUN
cana-3810	106	47	trust	trust	NOUN
cana-3810	106	48	,	,	PUNCT
cana-3810	106	49	customer	customer	NOUN
cana-3810	106	50	e	e	NOUN
cana-3810	106	51	-	-	NOUN
cana-3810	106	52	service	service	ADJ
cana-3810	106	53	quality	quality	NOUN
cana-3810	106	54	and	and	CCONJ
cana-3810	106	55	customer	customer	NOUN
cana-3810	106	56	e	e	NOUN
cana-3810	106	57	-	-	NOUN
cana-3810	106	58	satisfaction	satisfaction	NOUN
cana-3810	106	59	on	on	ADP
cana-3810	106	60	customer	customer	NOUN
cana-3810	106	61	eloyalty	eloyalty	NOUN
cana-3810	106	62	,	,	PUNCT
cana-3810	106	63	”	"	PUNCT
cana-3810	106	64	international	international	ADJ
cana-3810	106	65	journal	journal	NOUN
cana-3810	106	66	of	of	ADP
cana-3810	106	67	data	datum	NOUN
cana-3810	106	68	and	and	CCONJ
cana-3810	106	69	network	network	NOUN
cana-3810	106	70	science	science	NOUN
cana-3810	106	71	,	,	PUNCT
cana-3810	106	72	vol	vol	NOUN
cana-3810	106	73	.	.	PROPN
cana-3810	106	74	6	6	NUM
cana-3810	106	75	,	,	PUNCT
cana-3810	106	76	no	no	INTJ
cana-3810	106	77	.	.	NOUN
cana-3810	106	78	2	2	NUM
cana-3810	106	79	,	,	PUNCT
cana-3810	106	80	pp	pp	ADJ
cana-3810	106	81	.	.	PUNCT
cana-3810	107	1	477–486	477–486	NUM
cana-3810	107	2	,	,	PUNCT
cana-3810	107	3	2022	2022	NUM
cana-3810	107	4	.	.	PUNCT