id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajceb-4172	Forsythe, Perry	Monitoring Customer Perceived Service Quality and Satisfaction during the Construction Process	2015	24	.pdf	application/pdf	10225	609	44	An instrument for measuring customer perceived service quality in housing construction. Following this, there is the prospect of adapting the associated concepts and methods of incident analysis to profile other types of construction customers as well.	cache/ajceb-4172.pdf	txt/ajceb-4172.txt