id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajceb-4281	Babaeian Jelodar, Mostafa; Wing Yiu, Tak; Wilkinson, Suzanne	Systematic Representation of Relationship Quality in Conflict and Dispute: for Construction Projects	2015	15	.pdf	application/pdf	7393	413	40	Relationship quality is defined by Hennig- Thurau and Klee (1997) as the “degree of appropriateness of a relationship to fulfil the end needs of a customer”, but attributes have also been identified and Crosby, Evans and Cowles (1990) stated there is a consensus that relationship quality is a high-order construct of attributes such as trust, satisfaction and commitment. The failure of relationship quality system is defined as the failure of system components situated in the assigned layers of the system in balancing each other out, in favour of a retained beneficial relationship to all sides.	cache/ajceb-4281.pdf	txt/ajceb-4281.txt