id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ajceb-7501	Gurmu, Argaw ; Galluzzo, Anna ; Kite, John	Modelling Customers’ Perception of the Quality of Services Provided by Builders: A Case of Victoria, Australia	2021	25	.pdf	application/pdf	11683	369	54	This equation is used to determine the score or rating which can be used to compare customers’ satisfaction levels of small builders and volume builders. (1) Gurmu, et al. Construction Economics and Building, Vol. 21, No. 1 March 2021103 http://ProductReview.com.au In Equation 1, OR is an overall rating; SA is rating for site administration, nsa is the number of customers who provided reviews regarding site administration; CS is rating for customer service, ncs is the number of customers who provided reviews regarding customer service; T is rating for timeliness, nt is the number of customers who provided reviews regarding timeliness; SI is rating for structural integrity, nsi is the number of customers who provided reviews regarding structural integrity; PW is rating for plumbing and waterproofing, npw is the number of customers who provided reviews regarding plumbing and waterproofing; EL is rating for electrical and lighting, nel is the number of customers who provided reviews regarding electrical and lighting; F is rating for flooring, nf is the number of customers who provided reviews regarding flooring; and Tr is rating for transparency and ntr is the number of customers who provided reviews regarding customer service. Accordingly, structural integrity, flooring and customer service were found to be the top three factors for small builders.	cache/ajceb-7501.pdf	txt/ajceb-7501.txt