id	sid	eid	entity	type
ajceb-4172	1	1	15(1	CARDINAL
ajceb-4172	1	2	19	CARDINAL
ajceb-4172	1	3	2015	DATE
ajceb-4172	2	1	2015	CARDINAL
ajceb-4172	2	2	perry forsythe	PERSON
ajceb-4172	3	1	4.0	CARDINAL
ajceb-4172	3	2	4.0	CARDINAL
ajceb-4172	3	3	https://creativecommons.org/licenses/by/4.0/	WORK_OF_ART
ajceb-4172	3	4	third	ORDINAL
ajceb-4172	5	1	2015	DATE
ajceb-4172	7	1	15(1	CARDINAL
ajceb-4172	7	2	19	CARDINAL
ajceb-4172	8	1	http://dx.doi.org/10.5130/ajceb.v15i1.4172	ORG
ajceb-4172	8	2	perry forsythe	PERSON
ajceb-4172	8	3	university of technology sydney	ORG
ajceb-4172	8	4	perry forsythe school	PERSON
ajceb-4172	8	5	university of technology sydney	ORG
ajceb-4172	8	6	australia	GPE
ajceb-4172	8	7	day	DATE
ajceb-4172	9	1	australian	NORP
ajceb-4172	18	1	the last 80 years	DATE
ajceb-4172	18	2	1931	DATE
ajceb-4172	18	3	1983	DATE
ajceb-4172	18	4	crosby	PERSON
ajceb-4172	18	5	1984	DATE
ajceb-4172	18	6	1988	DATE
ajceb-4172	18	7	1982	DATE
ajceb-4172	18	8	taguchi	PERSON
ajceb-4172	18	9	1986	DATE
ajceb-4172	18	10	womack	PERSON
ajceb-4172	18	11	jones	PERSON
ajceb-4172	18	12	2008	DATE
ajceb-4172	18	13	iso 9000 (	PERSON
ajceb-4172	18	14	2008	DATE
ajceb-4172	18	15	six	CARDINAL
ajceb-4172	18	16	walter	GPE
ajceb-4172	18	17	2005	DATE
ajceb-4172	20	1	kotler	ORG
ajceb-4172	20	2	armstrong, 2013	ORG
ajceb-4172	20	3	boynton	GPE
ajceb-4172	20	4	1998	DATE
ajceb-4172	21	1	1988	DATE
ajceb-4172	21	2	wilson	ORG
ajceb-4172	21	3	2012	DATE
ajceb-4172	22	1	15(1	CARDINAL
ajceb-4172	22	2	19	CARDINAL
ajceb-4172	22	3	20	CARDINAL
ajceb-4172	22	4	1994	DATE
ajceb-4172	23	1	vargo	PERSON
ajceb-4172	23	2	2004	DATE
ajceb-4172	24	1	engel	GPE
ajceb-4172	24	2	blackwell	PERSON
ajceb-4172	24	3	1993	DATE
ajceb-4172	25	1	jäger, 2008	ORG
ajceb-4172	25	2	jensen	PERSON
ajceb-4172	25	3	1979	DATE
ajceb-4172	27	1	1990	DATE
ajceb-4172	28	1	the late 1960s	DATE
ajceb-4172	28	2	nicosia	GPE
ajceb-4172	28	3	1966	DATE
ajceb-4172	28	4	howard	ORG
ajceb-4172	28	5	sheth	PERSON
ajceb-4172	28	6	1969	DATE
ajceb-4172	28	7	engel	GPE
ajceb-4172	28	8	kollat	ORG
ajceb-4172	28	9	blackwell	ORG
ajceb-4172	28	10	1968	DATE
ajceb-4172	28	11	1979	DATE
ajceb-4172	29	1	1997	DATE
ajceb-4172	30	1	1999	DATE
ajceb-4172	30	2	day	DATE
ajceb-4172	30	3	barksdale jr,	PERSON
ajceb-4172	30	4	1992	DATE
ajceb-4172	30	5	hoxley	PERSON
ajceb-4172	30	6	2000	DATE
ajceb-4172	30	7	2000	DATE
ajceb-4172	30	8	1994	DATE
ajceb-4172	30	9	hoxley	PERSON
ajceb-4172	30	10	2000	DATE
ajceb-4172	30	11	samson	ORG
ajceb-4172	30	12	parker	ORG
ajceb-4172	30	13	1994	DATE
ajceb-4172	30	14	1999	DATE
ajceb-4172	30	15	2001	DATE
ajceb-4172	31	1	1998	DATE
ajceb-4172	31	2	chong	GPE
ajceb-4172	31	3	2005	DATE
ajceb-4172	31	4	2005	DATE
ajceb-4172	32	1	cardozo	ORG
ajceb-4172	32	2	1965	DATE
ajceb-4172	32	3	oliver	PERSON
ajceb-4172	32	4	1977	DATE
ajceb-4172	32	5	1980a	DATE
ajceb-4172	33	1	oliver	PERSON
ajceb-4172	33	2	1993	DATE
ajceb-4172	36	1	day	DATE
ajceb-4172	38	1	the australian housing construction sector	ORG
ajceb-4172	39	1	one	CARDINAL
ajceb-4172	39	2	2005	DATE
ajceb-4172	41	1	australia	GPE
ajceb-4172	41	2	australia	GPE
ajceb-4172	43	1	15(1	CARDINAL
ajceb-4172	43	2	19	CARDINAL
ajceb-4172	43	3	21	CARDINAL
ajceb-4172	43	4	garvin	GPE
ajceb-4172	43	5	1987	DATE
ajceb-4172	43	6	garvin	GPE
ajceb-4172	43	7	1983	DATE
ajceb-4172	44	1	australian	NORP
ajceb-4172	47	1	australian	NORP
ajceb-4172	47	2	76%	PERCENT
ajceb-4172	47	3	australian	NORP
ajceb-4172	47	4	2011	DATE
ajceb-4172	48	1	75%	PERCENT
ajceb-4172	48	2	australian	NORP
ajceb-4172	48	3	2011	DATE
ajceb-4172	49	1	first	ORDINAL
ajceb-4172	50	1	forsythe	PERSON
ajceb-4172	50	2	2007a	DATE
ajceb-4172	51	1	2004	DATE
ajceb-4172	51	2	2002	DATE
ajceb-4172	53	1	2002	DATE
ajceb-4172	55	1	2002	DATE
ajceb-4172	58	1	daily	DATE
ajceb-4172	61	1	chiao	GPE
ajceb-4172	61	2	2001	DATE
ajceb-4172	61	3	zeithaml	PERSON
ajceb-4172	61	4	1994a	DATE
ajceb-4172	61	5	phangchunun	NORP
ajceb-4172	61	6	2014	DATE
ajceb-4172	62	1	1997	DATE
ajceb-4172	62	2	bolton	PERSON
ajceb-4172	62	3	1991	DATE
ajceb-4172	62	4	patterson	PERSON
ajceb-4172	62	5	johnson 1993	PERSON
ajceb-4172	62	6	zeithaml 1988	PERSON
ajceb-4172	63	1	15(1	CARDINAL
ajceb-4172	63	2	19	CARDINAL
ajceb-4172	63	3	22	CARDINAL
ajceb-4172	63	4	zeithaml	PERSON
ajceb-4172	63	5	1985	DATE
ajceb-4172	64	1	five	CARDINAL
ajceb-4172	64	2	zeithaml	PERSON
ajceb-4172	64	3	1988	DATE
ajceb-4172	65	1	22	CARDINAL
ajceb-4172	65	2	five	CARDINAL
ajceb-4172	65	3	zeithaml	PERSON
ajceb-4172	65	4	1988	DATE
ajceb-4172	67	1	1990	DATE
ajceb-4172	67	2	babakus	PERSON
ajceb-4172	67	3	boller	ORG
ajceb-4172	67	4	1992	DATE
ajceb-4172	67	5	peter	PERSON
ajceb-4172	67	6	1993	DATE
ajceb-4172	67	7	cronin	PERSON
ajceb-4172	67	8	taylor	PERSON
ajceb-4172	67	9	1992	DATE
ajceb-4172	67	10	1994	DATE
ajceb-4172	69	1	cronin	PERSON
ajceb-4172	69	2	taylor	PERSON
ajceb-4172	69	3	1994	DATE
ajceb-4172	70	1	zeithaml	PERSON
ajceb-4172	70	2	1991	DATE
ajceb-4172	70	3	1993	DATE
ajceb-4172	70	4	1994a	DATE
ajceb-4172	70	5	1994b	DATE
ajceb-4172	70	6	five	CARDINAL
ajceb-4172	73	1	gupta	GPE
ajceb-4172	73	2	2004	DATE
ajceb-4172	76	1	samson	ORG
ajceb-4172	76	2	parker	PERSON
ajceb-4172	76	3	1994	DATE
ajceb-4172	77	1	nelson	PERSON
ajceb-4172	77	2	nelson	PERSON
ajceb-4172	77	3	1995	DATE
ajceb-4172	77	4	two	CARDINAL
ajceb-4172	77	5	1994	DATE
ajceb-4172	77	6	2000	DATE
ajceb-4172	78	1	2001	DATE
ajceb-4172	78	2	lai	ORG
ajceb-4172	78	3	2010	DATE
ajceb-4172	79	1	2014	DATE
ajceb-4172	79	2	four	CARDINAL
ajceb-4172	79	3	thai	NORP
ajceb-4172	80	1	holm	PERSON
ajceb-4172	80	2	2000a	DATE
ajceb-4172	80	3	2000b	DATE
ajceb-4172	80	4	sweden	GPE
ajceb-4172	81	1	2005	DATE
ajceb-4172	82	1	australian	NORP
ajceb-4172	82	2	forsythe	ORG
ajceb-4172	82	3	2007b	DATE
ajceb-4172	83	1	two	CARDINAL
ajceb-4172	83	2	15(1	CARDINAL
ajceb-4172	83	3	19	CARDINAL
ajceb-4172	83	4	23	CARDINAL
ajceb-4172	84	1	buildserv	PERSON
ajceb-4172	84	2	forsythe	ORG
ajceb-4172	84	3	2007b	DATE
ajceb-4172	85	1	many years	DATE
ajceb-4172	86	1	cardozo	ORG
ajceb-4172	86	2	1965	DATE
ajceb-4172	87	1	oliver	PERSON
ajceb-4172	87	2	1980a	DATE
ajceb-4172	87	3	1980b	DATE
ajceb-4172	87	4	1993	DATE
ajceb-4172	87	5	2006	DATE
ajceb-4172	87	6	2010	DATE
ajceb-4172	87	7	2012	DATE
ajceb-4172	87	8	patterson	PERSON
ajceb-4172	87	9	johnson	PERSON
ajceb-4172	87	10	1993	DATE
ajceb-4172	87	11	spreng	GPE
ajceb-4172	87	12	1996	DATE
ajceb-4172	87	13	yüksel	GPE
ajceb-4172	87	14	yüksel	GPE
ajceb-4172	87	15	2001	DATE
ajceb-4172	88	1	oliver	PERSON
ajceb-4172	88	2	1993	DATE
ajceb-4172	89	1	oliver	PERSON
ajceb-4172	89	2	1981	DATE
ajceb-4172	90	1	1990	DATE
ajceb-4172	90	2	2005	DATE
ajceb-4172	91	1	1990	DATE
ajceb-4172	92	1	1990	DATE
ajceb-4172	93	1	oliver	PERSON
ajceb-4172	94	1	chiao	GPE
ajceb-4172	94	2	2001	DATE
ajceb-4172	94	3	cronin jr	PERSON
ajceb-4172	94	4	2000	DATE
ajceb-4172	95	1	cronin	PERSON
ajceb-4172	95	2	taylor	PERSON
ajceb-4172	95	3	1992	DATE
ajceb-4172	95	4	oliver	PERSON
ajceb-4172	95	5	1993	DATE
ajceb-4172	95	6	zeithaml	PERSON
ajceb-4172	95	7	1994a	DATE
ajceb-4172	95	8	1994b	DATE
ajceb-4172	95	9	patterson	PERSON
ajceb-4172	95	10	johnson	PERSON
ajceb-4172	95	11	1993	DATE
ajceb-4172	95	12	spreng	GPE
ajceb-4172	95	13	1996	DATE
ajceb-4172	97	1	oliver	PERSON
ajceb-4172	97	2	1993	DATE
ajceb-4172	97	3	2010	DATE
ajceb-4172	99	1	oliver	PERSON
ajceb-4172	99	2	1993	DATE
ajceb-4172	99	3	spreng	GPE
ajceb-4172	99	4	1996	DATE
ajceb-4172	100	1	two	CARDINAL
ajceb-4172	103	1	2012	DATE
ajceb-4172	103	2	52	CARDINAL
ajceb-4172	103	3	australian	NORP
ajceb-4172	104	1	two	CARDINAL
ajceb-4172	104	2	15(1	CARDINAL
ajceb-4172	104	3	19	CARDINAL
ajceb-4172	104	4	24	CARDINAL
ajceb-4172	105	1	2012	DATE
ajceb-4172	105	2	•	CARDINAL
ajceb-4172	105	3	•	CARDINAL
ajceb-4172	105	4	one	CARDINAL
ajceb-4172	105	5	•	CARDINAL
ajceb-4172	105	6	•	CARDINAL
ajceb-4172	108	1	2006	DATE
ajceb-4172	110	1	1992	DATE
ajceb-4172	111	1	flyvbjerg	GPE
ajceb-4172	111	2	2006	DATE
ajceb-4172	112	1	flyvberg	PERSON
ajceb-4172	112	2	2006	DATE
ajceb-4172	114	1	2009	DATE
ajceb-4172	122	1	four	CARDINAL
ajceb-4172	122	2	four	CARDINAL
ajceb-4172	124	1	15(1	CARDINAL
ajceb-4172	124	2	19	CARDINAL
ajceb-4172	124	3	25	CARDINAL
ajceb-4172	126	1	between 50 and 90 minutes	CARDINAL
ajceb-4172	126	2	four	CARDINAL
ajceb-4172	126	3	350 minutes	TIME
ajceb-4172	127	1	boyatzis	ORG
ajceb-4172	127	2	1998	DATE
ajceb-4172	128	1	boyatzis	ORG
ajceb-4172	128	2	1998	DATE
ajceb-4172	128	3	1969	DATE
ajceb-4172	129	1	boyatzis	ORG
ajceb-4172	129	2	1998	DATE
ajceb-4172	131	1	2012	DATE
ajceb-4172	135	1	five	CARDINAL
ajceb-4172	136	1	1969	DATE
ajceb-4172	139	1	•	CARDINAL
ajceb-4172	141	1	•	CARDINAL
ajceb-4172	144	1	•	CARDINAL
ajceb-4172	145	1	15(1	CARDINAL
ajceb-4172	145	2	19	CARDINAL
ajceb-4172	145	3	26	CARDINAL
ajceb-4172	148	1	1	CARDINAL
ajceb-4172	151	1	second	ORDINAL
ajceb-4172	151	2	2	CARDINAL
ajceb-4172	151	3	seven	CARDINAL
ajceb-4172	153	1	third	ORDINAL
ajceb-4172	153	2	3	CARDINAL
ajceb-4172	157	1	1	CARDINAL
ajceb-4172	157	2	1.0	CARDINAL
ajceb-4172	157	3	0.4	CARDINAL
ajceb-4172	158	1	two	CARDINAL
ajceb-4172	159	1	1	CARDINAL
ajceb-4172	160	1	15(1	CARDINAL
ajceb-4172	160	2	19	CARDINAL
ajceb-4172	160	3	27	CARDINAL
ajceb-4172	160	4	2	CARDINAL
ajceb-4172	165	1	four	CARDINAL
ajceb-4172	166	1	0.8	CARDINAL
ajceb-4172	166	2	1.0	CARDINAL
ajceb-4172	166	3	0.4	CARDINAL
ajceb-4172	167	1	2	CARDINAL
ajceb-4172	168	1	seven	CARDINAL
ajceb-4172	168	2	five	CARDINAL
ajceb-4172	168	3	two	CARDINAL
ajceb-4172	169	1	two	CARDINAL
ajceb-4172	170	1	3	CARDINAL
ajceb-4172	170	2	five	CARDINAL
ajceb-4172	170	3	•	CARDINAL
ajceb-4172	171	1	•	CARDINAL
ajceb-4172	172	1	•	CARDINAL
ajceb-4172	173	1	•	CARDINAL
ajceb-4172	174	1	•	CARDINAL
ajceb-4172	175	1	15(1	CARDINAL
ajceb-4172	175	2	19	CARDINAL
ajceb-4172	175	3	28	CARDINAL
ajceb-4172	175	4	3	CARDINAL
ajceb-4172	175	5	4	CARDINAL
ajceb-4172	175	6	0	CARDINAL
ajceb-4172	176	1	0.2	CARDINAL
ajceb-4172	177	1	two	CARDINAL
ajceb-4172	178	1	4	CARDINAL
ajceb-4172	178	2	15(1	CARDINAL
ajceb-4172	178	3	19	CARDINAL
ajceb-4172	178	4	29	CARDINAL
ajceb-4172	178	5	5	CARDINAL
ajceb-4172	178	6	four	CARDINAL
ajceb-4172	178	7	seven	CARDINAL
ajceb-4172	180	1	three	CARDINAL
ajceb-4172	181	1	four	CARDINAL
ajceb-4172	181	2	0.13	CARDINAL
ajceb-4172	181	3	0.0	CARDINAL
ajceb-4172	181	4	0.2	CARDINAL
ajceb-4172	182	1	5	CARDINAL
ajceb-4172	182	2	15	CARDINAL
ajceb-4172	182	3	8	CARDINAL
ajceb-4172	182	4	7	CARDINAL
ajceb-4172	185	1	6	CARDINAL
ajceb-4172	185	2	•	CARDINAL
ajceb-4172	186	1	•	CARDINAL
ajceb-4172	188	1	•	CARDINAL
ajceb-4172	189	1	•	CARDINAL
ajceb-4172	190	1	15(1	CARDINAL
ajceb-4172	190	2	19	CARDINAL
ajceb-4172	190	3	30 •	CARDINAL
ajceb-4172	191	1	6	CARDINAL
ajceb-4172	191	2	7	CARDINAL
ajceb-4172	192	1	two	CARDINAL
ajceb-4172	193	1	7	CARDINAL
ajceb-4172	193	2	15(1	CARDINAL
ajceb-4172	193	3	19	CARDINAL
ajceb-4172	193	4	seven	CARDINAL
ajceb-4172	193	5	8)	CARDINAL
ajceb-4172	195	1	1.0	CARDINAL
ajceb-4172	196	1	8	CARDINAL
ajceb-4172	196	2	27	CARDINAL
ajceb-4172	196	3	4	CARDINAL
ajceb-4172	196	4	23	CARDINAL
ajceb-4172	197	1	9	CARDINAL
ajceb-4172	197	2	•	CARDINAL
ajceb-4172	197	3	•	CARDINAL
ajceb-4172	198	1	•	CARDINAL
ajceb-4172	199	1	•	CARDINAL
ajceb-4172	200	1	•	CARDINAL
ajceb-4172	202	1	15(1	CARDINAL
ajceb-4172	202	2	19	CARDINAL
ajceb-4172	202	3	32	DATE
ajceb-4172	204	1	8	CARDINAL
ajceb-4172	204	2	13	CARDINAL
ajceb-4172	204	3	12	CARDINAL
ajceb-4172	206	1	9	CARDINAL
ajceb-4172	206	2	10	CARDINAL
ajceb-4172	206	3	0.0	CARDINAL
ajceb-4172	207	1	0.3	CARDINAL
ajceb-4172	208	1	11	CARDINAL
ajceb-4172	211	1	six	CARDINAL
ajceb-4172	211	2	-0.06	CARDINAL
ajceb-4172	211	3	0.0	CARDINAL
ajceb-4172	213	1	7	CARDINAL
ajceb-4172	213	2	13	CARDINAL
ajceb-4172	214	1	two	CARDINAL
ajceb-4172	215	1	one	CARDINAL
ajceb-4172	217	1	15(1	CARDINAL
ajceb-4172	217	2	19	CARDINAL
ajceb-4172	217	3	33	CARDINAL
ajceb-4172	217	4	10	CARDINAL
ajceb-4172	217	5	11	CARDINAL
ajceb-4172	217	6	15(1	CARDINAL
ajceb-4172	217	7	19	CARDINAL
ajceb-4172	217	8	34	CARDINAL
ajceb-4172	224	1	12	CARDINAL
ajceb-4172	224	2	7	CARDINAL
ajceb-4172	224	3	13	CARDINAL
ajceb-4172	224	4	12	CARDINAL
ajceb-4172	224	5	•	CARDINAL
ajceb-4172	225	1	•	CARDINAL
ajceb-4172	227	1	•	CARDINAL
ajceb-4172	228	1	•	CARDINAL
ajceb-4172	229	1	•	CARDINAL
ajceb-4172	233	1	•	CARDINAL
ajceb-4172	233	2	four	CARDINAL
ajceb-4172	233	3	four	CARDINAL
ajceb-4172	234	1	15(1	CARDINAL
ajceb-4172	234	2	19	CARDINAL
ajceb-4172	234	3	35 •	CARDINAL
ajceb-4172	234	4	three	CARDINAL
ajceb-4172	234	5	four	CARDINAL
ajceb-4172	234	6	two	CARDINAL
ajceb-4172	234	7	the latter half	DATE
ajceb-4172	235	1	two	CARDINAL
ajceb-4172	235	2	four	CARDINAL
ajceb-4172	236	1	four	CARDINAL
ajceb-4172	237	1	69	CARDINAL
ajceb-4172	237	2	45	CARDINAL
ajceb-4172	237	3	24	CARDINAL
ajceb-4172	238	1	12	CARDINAL
ajceb-4172	238	2	•	CARDINAL
ajceb-4172	238	3	10	CARDINAL
ajceb-4172	238	4	28	CARDINAL
ajceb-4172	239	1	9	CARDINAL
ajceb-4172	239	2	13	CARDINAL
ajceb-4172	241	1	•	CARDINAL
ajceb-4172	241	2	4	CARDINAL
ajceb-4172	241	3	34	CARDINAL
ajceb-4172	242	1	20	CARDINAL
ajceb-4172	242	2	11	CARDINAL
ajceb-4172	243	1	•	CARDINAL
ajceb-4172	243	2	20	CARDINAL
ajceb-4172	243	3	17	CARDINAL
ajceb-4172	243	4	4	CARDINAL
ajceb-4172	243	5	27	CARDINAL
ajceb-4172	244	1	two	CARDINAL
ajceb-4172	244	2	one	CARDINAL
ajceb-4172	245	1	•	CARDINAL
ajceb-4172	245	2	10	CARDINAL
ajceb-4172	245	3	26	CARDINAL
ajceb-4172	245	4	6	CARDINAL
ajceb-4172	245	5	14	CARDINAL
ajceb-4172	246	1	•	CARDINAL
ajceb-4172	246	2	16	CARDINAL
ajceb-4172	246	3	21	CARDINAL
ajceb-4172	247	1	1	CARDINAL
ajceb-4172	247	2	26	CARDINAL
ajceb-4172	248	1	5	CARDINAL
ajceb-4172	248	2	1	CARDINAL
ajceb-4172	253	1	four	CARDINAL
ajceb-4172	255	1	15(1	CARDINAL
ajceb-4172	255	2	19	CARDINAL
ajceb-4172	255	3	36	CARDINAL
ajceb-4172	258	1	the latter half	DATE
ajceb-4172	282	1	15(1	CARDINAL
ajceb-4172	282	2	19	CARDINAL
ajceb-4172	282	3	37	CARDINAL
ajceb-4172	282	4	australian	NORP
ajceb-4172	282	5	2011	DATE
ajceb-4172	284	1	2001.0	CARDINAL
ajceb-4172	284	2	canberra	GPE
ajceb-4172	284	3	australian	NORP
ajceb-4172	285	1	babakus	PERSON
ajceb-4172	285	2	e.	PERSON
ajceb-4172	285	3	boller	ORG
ajceb-4172	285	4	g.w.	GPE
ajceb-4172	285	5	1992	DATE
ajceb-4172	287	1	journal of business research	ORG
ajceb-4172	287	2	24(3	CARDINAL
ajceb-4172	287	3	68	CARDINAL
ajceb-4172	288	1	g., robertson	PERSON
ajceb-4172	288	2	d.	NORP
ajceb-4172	288	3	e., 2004	DATE
ajceb-4172	289	1	first	ORDINAL
ajceb-4172	289	2	28	CARDINAL
ajceb-4172	289	3	canberra:	ORG
ajceb-4172	289	4	australian	NORP
ajceb-4172	291	1	s.	PERSON
ajceb-4172	291	2	w., 1997	ORG
ajceb-4172	293	1	sydney	GPE
ajceb-4172	293	2	prentice hall	ORG
ajceb-4172	294	1	l.t.	GPE
ajceb-4172	294	2	chiao	GPE
ajceb-4172	294	3	y.c.	GPE
ajceb-4172	294	4	2001	DATE
ajceb-4172	296	1	14	CARDINAL
ajceb-4172	297	1	j.r.	GPE
ajceb-4172	297	2	1979	DATE
ajceb-4172	299	1	addison wesley	PERSON
ajceb-4172	300	1	bolton	PERSON
ajceb-4172	300	2	r.n.	GPE
ajceb-4172	300	3	j.h.	GPE
ajceb-4172	300	4	1991	DATE
ajceb-4172	302	1	pp.1-9	ORG
ajceb-4172	303	1	boyatzis	ORG
ajceb-4172	303	2	r.e.	PERSON
ajceb-4172	303	3	1998	DATE
ajceb-4172	305	1	thousand	CARDINAL
ajceb-4172	306	1	brown	PERSON
ajceb-4172	306	2	t.j.	GPE
ajceb-4172	306	3	churchill jr,	PERSON
ajceb-4172	306	4	g.a.	PERSON
ajceb-4172	306	5	peter	PERSON
ajceb-4172	306	6	j.p.	GPE
ajceb-4172	306	7	1993	DATE
ajceb-4172	308	1	69(1	CARDINAL
ajceb-4172	309	1	bubshait	GPE
ajceb-4172	309	2	a.a.	GPE
ajceb-4172	309	3	farooq	PERSON
ajceb-4172	309	4	osama jannadi	PERSON
ajceb-4172	309	5	m.	PERSON
ajceb-4172	309	6	assaf	PERSON
ajceb-4172	309	7	s.a.	GPE
ajceb-4172	309	8	1999	DATE
ajceb-4172	311	1	17(6	CARDINAL
ajceb-4172	312	1	http://dx.doi.org/10.1080/014461999371132 cardozo	PERSON
ajceb-4172	312	2	r.	NORP
ajceb-4172	312	3	1965	DATE
ajceb-4172	314	1	2(august	CARDINAL
ajceb-4172	314	2	pp.244-9	ORG
ajceb-4172	315	1	http://dx.doi.org/10.2307/3150182 carman	PERSON
ajceb-4172	315	2	j. m., 1990	PERSON
ajceb-4172	318	1	cravens, d.w.	ORG
ajceb-4172	318	2	holland	GPE
ajceb-4172	318	3	c.w.	GPE
ajceb-4172	318	4	lamb jr	PERSON
ajceb-4172	318	5	c.w.	GPE
ajceb-4172	318	6	moncrief iii	PERSON
ajceb-4172	318	7	w.c.	GPE
ajceb-4172	318	8	1988	DATE
ajceb-4172	320	1	17(4	CARDINAL
ajceb-4172	321	1	http://dx.doi.org/10.1016/0019-8501(88)900326 cronin jr, j.j.	PERSON
ajceb-4172	321	2	brady	PERSON
ajceb-4172	321	3	m.k.	GPE
ajceb-4172	321	4	hult	PERSON
ajceb-4172	321	5	2000	DATE
ajceb-4172	323	1	76(2	CARDINAL
ajceb-4172	323	2	218	CARDINAL
ajceb-4172	324	1	http://dx.doi.org/10.1016/s0022-4359(00)00028-2 cronin jr	PERSON
ajceb-4172	324	2	j.j.	PERSON
ajceb-4172	324	3	taylor	PERSON
ajceb-4172	324	4	s.a.	GPE
ajceb-4172	324	5	1992	DATE
ajceb-4172	326	1	68	CARDINAL
ajceb-4172	327	1	cronin jr	PERSON
ajceb-4172	327	2	j.j.	PERSON
ajceb-4172	327	3	taylor	PERSON
ajceb-4172	327	4	s.a.	GPE
ajceb-4172	327	5	1994	DATE
ajceb-4172	329	1	58(1	CARDINAL
ajceb-4172	330	1	p.b.	PERSON
ajceb-4172	330	2	1984	DATE
ajceb-4172	332	1	mcgraw hill	ORG
ajceb-4172	333	1	e.	PERSON
ajceb-4172	333	2	barksdale jr	PERSON
ajceb-4172	333	3	h.c.	GPE
ajceb-4172	333	4	1992	DATE
ajceb-4172	335	1	21(2	CARDINAL
ajceb-4172	335	2	91	CARDINAL
ajceb-4172	336	1	http://dx.doi.org/10.1016/0019-8501(92)90002-b deming	PERSON
ajceb-4172	336	2	w.e.	GPE
ajceb-4172	336	3	1982	DATE
ajceb-4172	338	1	18th	ORDINAL
ajceb-4172	339	1	cambridge	GPE
ajceb-4172	339	2	cambridge university press	ORG
ajceb-4172	340	1	engel	PERSON
ajceb-4172	340	2	j.	PERSON
ajceb-4172	340	3	kollat	GPE
ajceb-4172	340	4	d.	NORP
ajceb-4172	340	5	blackwell, r., 1968.	ORG
ajceb-4172	342	1	new york:	GPE
ajceb-4172	342	2	rinehart	GPE
ajceb-4172	342	3	winston	GPE
ajceb-4172	343	1	engel	GPE
ajceb-4172	343	2	j.f.	GPE
ajceb-4172	343	3	blackwell	PERSON
ajceb-4172	343	4	r.d.	GPE
ajceb-4172	343	5	p.w.	GPE
ajceb-4172	343	6	1993	DATE
ajceb-4172	345	1	7th	ORDINAL
ajceb-4172	346	1	fort	GPE
ajceb-4172	347	1	feigenbaum	ORG
ajceb-4172	347	2	a.v.	GPE
ajceb-4172	347	3	1983	DATE
ajceb-4172	349	1	3rd	ORDINAL
ajceb-4172	350	1	new york	GPE
ajceb-4172	350	2	mcgraw hill	ORG
ajceb-4172	351	1	flyvbjerg	GPE
ajceb-4172	351	2	2006	DATE
ajceb-4172	352	1	five	CARDINAL
ajceb-4172	353	1	12(2	DATE
ajceb-4172	354	1	2007a	DATE
ajceb-4172	356	1	25(february	DATE
ajceb-4172	357	1	2007b	DATE
ajceb-4172	359	1	cib	ORG
ajceb-4172	360	1	2007	DATE
ajceb-4172	362	1	forsythe	GPE
ajceb-4172	362	2	p.j.	GPE
ajceb-4172	362	3	2012	DATE
ajceb-4172	363	1	australia	GPE
ajceb-4172	365	1	g.r.	GPE
ajceb-4172	365	2	1990	DATE
ajceb-4172	367	1	london	GPE
ajceb-4172	368	1	garvin	PERSON
ajceb-4172	368	2	d.	NORP
ajceb-4172	368	3	1987	DATE
ajceb-4172	369	1	eight	CARDINAL
ajceb-4172	370	1	harvard business review	ORG
ajceb-4172	370	2	65(6	CARDINAL
ajceb-4172	371	1	garvin	PERSON
ajceb-4172	371	2	d.a.	GPE
ajceb-4172	371	3	1983	DATE
ajceb-4172	373	1	harvard business review	ORG
ajceb-4172	373	2	61(5	CARDINAL
ajceb-4172	373	3	pp.64-75	EVENT
ajceb-4172	374	1	holm	PERSON
ajceb-4172	374	2	m.g.	GPE
ajceb-4172	374	3	2000a	DATE
ajceb-4172	376	1	pp.525-33	ORG
ajceb-4172	377	1	http://dx.doi.org/10.1080/014461900407338 holm	PERSON
ajceb-4172	377	2	m.g.	PERSON
ajceb-4172	377	3	2000b	DATE
ajceb-4172	379	1	17(4-5	DATE
ajceb-4172	380	1	1969	DATE
ajceb-4172	382	1	addison wesley	PERSON
ajceb-4172	383	1	15(1	CARDINAL
ajceb-4172	383	2	19	CARDINAL
ajceb-4172	383	3	38	CARDINAL
ajceb-4172	383	4	j.a.	GPE
ajceb-4172	383	5	sheth	PERSON
ajceb-4172	383	6	j.n.	GPE
ajceb-4172	383	7	1969	DATE
ajceb-4172	385	1	new york	GPE
ajceb-4172	385	2	wiley	PERSON
ajceb-4172	386	1	hoxley	PERSON
ajceb-4172	386	2	m., 1994	ORG
ajceb-4172	388	1	1(8	CARDINAL
ajceb-4172	389	1	hoxley	PERSON
ajceb-4172	389	2	m., 2000	PERSON
ajceb-4172	390	1	uk	GPE
ajceb-4172	391	1	17(4/5	CARDINAL
ajceb-4172	391	2	pp.511-26	DATE
ajceb-4172	392	1	2008	DATE
ajceb-4172	393	1	iso 9001:2008 quality	PERSON
ajceb-4172	394	1	switzerland	GPE
ajceb-4172	394	2	iso	PERSON
ajceb-4172	395	1	jäger	PERSON
ajceb-4172	398	1	jain	PERSON
ajceb-4172	398	2	s.k.	GPE
ajceb-4172	398	3	gupta	GPE
ajceb-4172	398	4	2004	DATE
ajceb-4172	399	1	servqual	PERSON
ajceb-4172	400	1	29(2	CARDINAL
ajceb-4172	401	1	jensen	PERSON
ajceb-4172	401	2	m.c.	GPE
ajceb-4172	401	3	w.h.	GPE
ajceb-4172	401	4	1979	DATE
ajceb-4172	402	1	k. brunner	PERSON
ajceb-4172	402	2	netherlands	GPE
ajceb-4172	403	1	231	CARDINAL
ajceb-4172	404	1	2002	DATE
ajceb-4172	406	1	156	CARDINAL
ajceb-4172	407	1	sydney	PERSON
ajceb-4172	407	2	nsw	LOC
ajceb-4172	408	1	juran	GPE
ajceb-4172	408	2	j.m.	GPE
ajceb-4172	408	3	1988	DATE
ajceb-4172	409	1	juran	PERSON
ajceb-4172	410	1	new york	GPE
ajceb-4172	411	1	kotler	ORG
ajceb-4172	411	2	armstrong, g.	PERSON
ajceb-4172	411	3	2013	DATE
ajceb-4172	413	1	pearson	PERSON
ajceb-4172	414	1	lai	ORG
ajceb-4172	414	2	a.w.	GPE
ajceb-4172	414	3	pang	GPE
ajceb-4172	414	4	p.s.	PERSON
ajceb-4172	414	5	2010	DATE
ajceb-4172	416	1	136(8	DATE
ajceb-4172	416	2	pp.864-76	PERSON
ajceb-4172	417	1	chong, c.l.k.	ORG
ajceb-4172	417	2	2005	DATE
ajceb-4172	418	1	singapore	GPE
ajceb-4172	419	1	40(6	CARDINAL
ajceb-4172	419	2	pp.815-23	ORG
ajceb-4172	420	1	j.	GPE
ajceb-4172	420	2	treloar	GPE
ajceb-4172	420	3	g.j.	GPE
ajceb-4172	420	4	li	PERSON
ajceb-4172	420	5	2000	DATE
ajceb-4172	422	1	blackwell publishing limited	ORG
ajceb-4172	422	2	7(2	CARDINAL
ajceb-4172	424	1	v.p.	GPE
ajceb-4172	424	2	kara	PERSON
ajceb-4172	424	3	d.	NORP
ajceb-4172	424	4	crotts	GPE
ajceb-4172	424	5	j.c.	GPE
ajceb-4172	424	6	zehrer, a.	ORG
ajceb-4172	424	7	2012	DATE
ajceb-4172	427	1	pp.251-7	ORG
ajceb-4172	427	2	nelson	PERSON
ajceb-4172	427	3	s.l.	GPE
ajceb-4172	427	4	nelson	PERSON
ajceb-4172	427	5	t.r.	GPE
ajceb-4172	427	6	1995	DATE
ajceb-4172	430	1	nicosia	GPE
ajceb-4172	430	2	f.m.	GPE
ajceb-4172	430	3	1966	DATE
ajceb-4172	432	1	englewood cliffs	GPE
ajceb-4172	432	2	n.j	GPE
ajceb-4172	433	1	oliver	PERSON
ajceb-4172	433	2	r.l.	GPE
ajceb-4172	433	3	1977	DATE
ajceb-4172	435	1	62(4	CARDINAL
ajceb-4172	436	1	http://dx.doi.org/10.1037/0021-9010.62.4.480 oliver	PERSON
ajceb-4172	436	2	r.l.	GPE
ajceb-4172	436	3	1980a	DATE
ajceb-4172	438	1	pp.460-9	PRODUCT
ajceb-4172	438	2	r.l.	GPE
ajceb-4172	438	3	1980b	DATE
ajceb-4172	440	1	c.w. lamb jr and	PERSON
ajceb-4172	440	2	dunne	PERSON
ajceb-4172	441	1	chicago	GPE
ajceb-4172	441	2	american marketing association	ORG
ajceb-4172	442	1	oliver	PERSON
ajceb-4172	442	2	r.l.	GPE
ajceb-4172	442	3	1981	DATE
ajceb-4172	445	1	oliver	PERSON
ajceb-4172	445	2	r.l.	GPE
ajceb-4172	445	3	1993	DATE
ajceb-4172	447	1	t. swartz	PERSON
ajceb-4172	447	2	d.e	GPE
ajceb-4172	447	3	bowen	PERSON
ajceb-4172	447	4	s.w. brown	ORG
ajceb-4172	447	5	greenwich	GPE
ajceb-4172	447	6	2	CARDINAL
ajceb-4172	447	7	oliver	PERSON
ajceb-4172	447	8	r.l.	GPE
ajceb-4172	447	9	2006	DATE
ajceb-4172	449	1	r.f.	PERSON
ajceb-4172	449	2	lusch	PERSON
ajceb-4172	449	3	s.l. vargo, eds.	ORG
ajceb-4172	451	1	new york	GPE
ajceb-4172	451	2	sharpe inc	ORG
ajceb-4172	452	1	oliver	PERSON
ajceb-4172	452	2	r.l.	GPE
ajceb-4172	452	3	2010	DATE
ajceb-4172	455	1	london	GPE
ajceb-4172	456	1	sharpe	PERSON
ajceb-4172	456	2	a.	PERSON
ajceb-4172	456	3	l.l.	GPE
ajceb-4172	456	4	zeithaml	GPE
ajceb-4172	456	5	v.a.	GPE
ajceb-4172	456	6	1991	DATE
ajceb-4172	458	1	67(4	CARDINAL
ajceb-4172	459	1	a.	PERSON
ajceb-4172	459	2	l.l.	GPE
ajceb-4172	459	3	zeithaml	GPE
ajceb-4172	459	4	v.a.	GPE
ajceb-4172	459	5	1993	DATE
ajceb-4172	461	1	69(1	CARDINAL
ajceb-4172	462	1	a.	PERSON
ajceb-4172	462	2	zeithaml	GPE
ajceb-4172	462	3	v.a.	GPE
ajceb-4172	462	4	l.l.	GPE
ajceb-4172	462	5	1985	DATE
ajceb-4172	465	1	zeithaml	GPE
ajceb-4172	465	2	v.a.	GPE
ajceb-4172	465	3	l.l.	GPE
ajceb-4172	465	4	1988	DATE
ajceb-4172	466	1	servqual	PERSON
ajceb-4172	467	1	64(1	CARDINAL
ajceb-4172	467	2	pp.5-6	ORG
ajceb-4172	468	1	a.	PERSON
ajceb-4172	468	2	zeithaml	GPE
ajceb-4172	468	3	v.a.	GPE
ajceb-4172	468	4	l.l.	GPE
ajceb-4172	468	5	1994a	DATE
ajceb-4172	470	1	58(january	DATE
ajceb-4172	470	2	pp.111-24	ORG
ajceb-4172	471	1	a.	PERSON
ajceb-4172	471	2	zeithaml	GPE
ajceb-4172	471	3	v.a.	GPE
ajceb-4172	471	4	l.l.	GPE
ajceb-4172	471	5	1994b	DATE
ajceb-4172	474	1	patterson	PERSON
ajceb-4172	474	2	johnson	PERSON
ajceb-4172	474	3	l.	GPE
ajceb-4172	474	4	1993	DATE
ajceb-4172	476	1	6	CARDINAL
ajceb-4172	477	1	procter	PERSON
ajceb-4172	477	2	1999	DATE
ajceb-4172	478	1	south africa	GPE
ajceb-4172	480	1	cape town	LOC
ajceb-4172	480	2	5	CARDINAL
ajceb-4172	480	3	september	DATE
ajceb-4172	481	1	cape	GPE
ajceb-4172	481	2	e.f.	GPE
ajceb-4172	483	1	15(1	CARDINAL
ajceb-4172	483	2	19	CARDINAL
ajceb-4172	483	3	39	CARDINAL
ajceb-4172	483	4	c.c.	PERSON
ajceb-4172	483	5	1992	DATE
ajceb-4172	487	1	cambridge	GPE
ajceb-4172	487	2	cambridge university	ORG
ajceb-4172	489	1	samson	ORG
ajceb-4172	489	2	d.	NORP
ajceb-4172	489	3	parker	GPE
ajceb-4172	489	4	r.	NORP
ajceb-4172	489	5	1994	DATE
ajceb-4172	490	1	australian	NORP
ajceb-4172	491	1	11(7	GPE
ajceb-4172	491	2	76	DATE
ajceb-4172	492	1	s.	PERSON
ajceb-4172	492	2	2005	DATE
ajceb-4172	494	1	22(9	CARDINAL
ajceb-4172	494	2	pp.913	PERSON
ajceb-4172	495	1	w.a.	GPE
ajceb-4172	495	2	1931	DATE
ajceb-4172	497	1	509	CARDINAL
ajceb-4172	498	1	asq quality	ORG
ajceb-4172	499	1	siu, g.k.w.	ORG
ajceb-4172	499	2	a.	PERSON
ajceb-4172	499	3	m., 2001	ORG
ajceb-4172	501	1	19(7	CARDINAL
ajceb-4172	501	2	pp.719	PERSON
ajceb-4172	502	1	spreng	GPE
ajceb-4172	502	2	r.a.	PERSON
ajceb-4172	502	3	r.d.	GPE
ajceb-4172	502	4	1996	DATE
ajceb-4172	504	1	pp.201-14	ORG
ajceb-4172	505	1	r.y.	GPE
ajceb-4172	505	2	b.h.	GPE
ajceb-4172	505	3	phangchunun	NORP
ajceb-4172	505	4	t.	GPE
ajceb-4172	505	5	2014	DATE
ajceb-4172	508	1	http://dx.doi.org/10.1504/ijbpm.2014.063026 taguchi	ORG
ajceb-4172	508	2	g.	PERSON
ajceb-4172	508	3	1986	DATE
ajceb-4172	510	1	tokyo	GPE
ajceb-4172	510	2	asian	NORP
ajceb-4172	511	1	tranfield	GPE
ajceb-4172	511	2	d.	NORP
ajceb-4172	511	3	rowe, a.	ORG
ajceb-4172	511	4	r.	NORP
ajceb-4172	511	5	deasley	GPE
ajceb-4172	511	6	j., 2005	GPE
ajceb-4172	513	1	219(1	CARDINAL
ajceb-4172	513	2	75	CARDINAL
ajceb-4172	514	1	s., 1994.	ORG
ajceb-4172	516	1	56	CARDINAL
ajceb-4172	517	1	http://dx.doi.org/10.1016/0024-6301(94)90208-9 vargo	PERSON
ajceb-4172	517	2	s.l.	GPE
ajceb-4172	517	3	r.f.	GPE
ajceb-4172	517	4	2004	DATE
ajceb-4172	519	1	68(1	CARDINAL
ajceb-4172	519	2	b.	PERSON
ajceb-4172	519	3	boynton	GPE
ajceb-4172	519	4	a.c.	GPE
ajceb-4172	519	5	1998	DATE
ajceb-4172	521	1	boston	GPE
ajceb-4172	521	2	harvard business school press	ORG
ajceb-4172	522	1	l., 2005	GPE
ajceb-4172	523	1	six	CARDINAL
ajceb-4172	524	1	21(2	CARDINAL
ajceb-4172	524	2	pp.221-4	PERSON
ajceb-4172	525	1	wilson	PERSON
ajceb-4172	525	2	a.	PERSON
ajceb-4172	525	3	zeithaml	GPE
ajceb-4172	525	4	v.a.	GPE
ajceb-4172	525	5	bitner, m.j.	ORG
ajceb-4172	525	6	d.d.	GPE
ajceb-4172	525	7	2012	DATE
ajceb-4172	527	1	mcgraw-hill	ORG
ajceb-4172	528	1	g.	PERSON
ajceb-4172	528	2	usmani, a.	GPE
ajceb-4172	528	3	a.	PERSON
ajceb-4172	528	4	1998	DATE
ajceb-4172	530	1	16(2	CARDINAL
ajceb-4172	531	1	womack	PERSON
ajceb-4172	531	2	j.p.	GPE
ajceb-4172	531	3	jones	PERSON
ajceb-4172	531	4	d.t.	GPE
ajceb-4172	531	5	2008	DATE
ajceb-4172	533	1	new york	GPE
ajceb-4172	533	2	simon	PERSON
ajceb-4172	534	1	1990	DATE
ajceb-4172	536	1	4(1	CARDINAL
ajceb-4172	536	2	pp.68-123	ORG
ajceb-4172	537	1	r.k.	GPE
ajceb-4172	537	2	2009	DATE
ajceb-4172	539	1	4th	ORDINAL
ajceb-4172	541	1	yüksel	GPE
ajceb-4172	541	2	a.	PERSON
ajceb-4172	541	3	yüksel	GPE
ajceb-4172	541	4	2001	DATE
ajceb-4172	543	1	25(2	CARDINAL
ajceb-4172	543	2	pp.107-31	DATE
ajceb-4172	544	1	zeithaml	PERSON
ajceb-4172	544	2	v.a.	GPE
ajceb-4172	544	3	1988	DATE
ajceb-4172	546	1	pp.2	ORG
ajceb-4172	548	1	http://dx.doi.org/10.1080/014461998372484	LOC
ajceb-4172	548	2	15(1	CARDINAL
ajceb-4172	548	3	19	CARDINAL
ajceb-4172	548	4	…………………………………………………………	PRODUCT
ajceb-4172	548	5	…………………………	PRODUCT
ajceb-4172	549	1	two	CARDINAL
ajceb-4172	550	1	first	ORDINAL
ajceb-4172	551	1	second	ORDINAL
ajceb-4172	556	1	15	CARDINAL
ajceb-4172	556	2	1	CARDINAL
ajceb-4172	556	3	19	CARDINAL
ajceb-4172	556	4	41	CARDINAL
ajceb-4172	556	5	………………………………	PRODUCT
ajceb-4172	556	6	………………………………	PRODUCT
ajceb-4172	558	1	between 1 and 9	CARDINAL
ajceb-4172	558	2	1 2	CARDINAL
ajceb-4172	558	3	1 2	CARDINAL
ajceb-4172	558	4	first	ORDINAL
ajceb-4172	558	5	1 2 3 4 5 6 7 8 9 n 4	TIME
ajceb-4172	558	6	1 2 3 4 5 6 7 8 9 n 5	TIME
ajceb-4172	559	1	1 2	CARDINAL
ajceb-4172	559	2	1 2	CARDINAL
ajceb-4172	560	1	1 2	CARDINAL
ajceb-4172	560	2	1 2	CARDINAL
ajceb-4172	560	3	1 2	CARDINAL
ajceb-4172	561	1	1 2	CARDINAL
ajceb-4172	562	1	15	CARDINAL
ajceb-4172	562	2	1	CARDINAL
ajceb-4172	562	3	19	CARDINAL
ajceb-4172	562	4	42	DATE
ajceb-4172	563	1	1 2	CARDINAL
ajceb-4172	564	1	1 2	CARDINAL
ajceb-4172	565	1	1	CARDINAL
ajceb-4172	566	1	1 2	CARDINAL
ajceb-4172	567	1	1 2	CARDINAL
ajceb-4172	568	1	1 2	CARDINAL
ajceb-4172	570	1	1	CARDINAL
ajceb-4172	571	1	1 2 3 4 5 6 7 8 9 n 21	TIME
ajceb-4172	572	1	1 2	CARDINAL
ajceb-4172	573	1	1 2	CARDINAL
ajceb-4172	574	1	1 2 3	DATE
ajceb-4172	575	1	1 2	CARDINAL
ajceb-4172	576	1	1 2 3 4 5	DATE
ajceb-4172	577	1	1 2	CARDINAL